&lt;p&gt;&lt;span style=&quot;line-height: 120%; font-family: 'Arial','sans-serif'; letter-spacing: -0.25pt; color: windowtext; font-size: 10pt;&quot;&gt;Appointments make up 90% of the customers, a drastic change from when Nguyen opened the salon in March 2010 as a walk-in only establishment.&lt;/span&gt;&lt;/p&gt;