'What a pleasure to do business with you. From our initial telephone conversation through the completion of the job and the bill paying, we really believed you appreciated the opportunity to serve us. How refreshing, and how unusual, our roof will most likely out last us, but we will recommend your services to all of our friends. Thank you for a job well done and great customer relations. The Starbucks cards are a wonderful expression of gratitude. Thank you.' - Christine Happel of Seattle