Current problems in IT -- continued S OFTWARE – NOT ALIGNED TO CHANGING NEEDS – TIME LAG IN UPDATION / UPGRADATION S OFTWARE – NOT ALIGNED TO CHANGING NEEDS – TIME LAG IN UPDATION / UPGRADATION L OWER LEVEL OF IT SKILLS AMONG THE S TAFF L OWER LEVEL OF IT SKILLS AMONG THE S TAFF P OOR RESPONSIVENESS TO THE DEALERS ’ NEEDS P OOR RESPONSIVENESS TO THE DEALERS ’ NEEDS