Last Updated: 10/03/01 Copyright  2001 by Marketspace LLC The 7Cs of the Customer Interface Context Site’s layout and design Commerce Site’s capability to enable commercial transactions Connection Degree site is linked to other sites Communication The ways sites enable site-to- user communication or two-way communication Customization Site’s ability to self-tailor to different users or to allow personalization Community The ways sites enable user-to- user communication Content Text, pictures, sound and video that webpages contain