text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
list |
|---|---|---|
What would be the reason there's an extra fee on my statement?
| 35extra_charge_on_statement
|
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] |
Is there a way I can get my ATM card back from the machine?
| 19card_swallowed
|
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] |
Why did my my transfer get declined?
| 28declined_transfer
|
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] |
Do you know why my card payment was reverted?
| 53reverted_card_payment?
|
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] |
I'm concerned about a payment that has recently been made on my card. I do not recognize the name that the transaction went to, can you help me?
| 17card_payment_not_recognised
|
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] |
As for limits are top ups included?
| 60top_up_limits
|
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] |
Can I top up with a cheque?
| 58top_up_by_cash_or_cheque
|
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] |
I found a charge for a direct debit that was not made by me.
| 29direct_debit_payment_not_recognised
|
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The exchange rate on my purchase is wrong.
| 18card_payment_wrong_exchange_rate
|
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] |
Can I resent my passcode?
| 45passcode_forgotten
|
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] |
Does it cost anything for exchanges?
| 32exchange_charge
|
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] |
There's a refund missing from my statement
| 0Refund_not_showing_up
|
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] |
Can you explain your exchange rate policy to me?
| 33exchange_rate
|
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] |
When would my card be charged an extra fee for a transaction?
| 16card_payment_fee_charged
|
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] |
Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this
| 8beneficiary_not_allowed
|
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Why was I charged a fee for a transfer?
| 64transfer_fee_charged
|
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My American express is experiencing a problem with apple play with top up, can you fix it?
| 3apple_pay_or_google_pay
|
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] |
My source of funds need verified.
| 70verify_source_of_funds
|
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] |
Can you tell me if my pop-up went through?
| 59top_up_failed
|
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] |
Tell me if there are any top-up limits?
| 60top_up_limits
|
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] |
I need to order a new card, mine is about to expire and I need to know how much it will cost and how long until I receive it.
| 10card_about_to_expire
|
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] |
why hasn't my top up gone through yet
| 48pending_top_up
|
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-2.712890625,
-2.603515625,
-2.1015625
] |
The conversion rate on the ATM that I used with foreign currency was wrong.
| 76wrong_exchange_rate_for_cash_withdrawal
|
[
-4.7421875,
-1.998046875,
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-4.1328125,
-3.462890625,
-1.3671875,
0.13330078125,
7.52734375
] |
I could not get my transfer to happen correctly and was wondering why?
| 36failed_transfer
|
[
-3.728515625,
-3.2421875,
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-4.1796875,
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] |
Will filling stations accept my card?
| 11card_acceptance
|
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] |
Which ATMs accept this placard ?
| 4atm_support
|
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-0.98046875
] |
I need to update my current address
| 31edit_personal_details
|
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-3.47265625,
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] |
Using an ATM caused me to incur an additional fee. Why?
| 20cash_withdrawal_charge
|
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0.7001953125,
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] |
I've lost track of my phone or someone stole it.
| 43lost_or_stolen_phone
|
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] |
I would like to know why I was charged twice for my purchase.
| 63transaction_charged_twice
|
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] |
Is there a specific type you need for identity verification?
| 69verify_my_identity
|
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] |
How can I top-up my limit?
| 60top_up_limits
|
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-1.7109375,
-2.923828125,
-2.708984375,
-1.96484375,
-3.427734375
] |
Are your cards available in Europe?
| 25country_support
|
[
-3.064453125,
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-3.765625,
-2.154296875
] |
I'm unsure of a withdrawl in my statement.
| 21cash_withdrawal_not_recognised
|
[
-3.185546875,
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-2.994140625,
-2.884765625,
-2.275390625,
-0.136474609375,
-0.89404296875
] |
What is the best way to exchange currency?
| 34exchange_via_app
|
[
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-4.21484375,
-2.84765625,
-1.9814453125,
-0.1898193359375
] |
How to decide if I get a Visa or Mastercard?
| 73visa_or_mastercard
|
[
-2.9921875,
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7.51171875,
-0.62939453125,
-3.025390625,
-1.9599609375
] |
If I will be traveling, is there a way to auto top-up my card on certain days?
| 5automatic_top_up
|
[
-1.8935546875,
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] |
How can I tell where my funds came from?
| 70verify_source_of_funds
|
[
-4.03125,
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-1.6357421875,
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] |
How long does it take for funds to come through the US to my account?
| 67transfer_timing
|
[
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-2.017578125,
-3.859375,
-2.28515625
] |
Can I reset my password? I don't know what it is.
| 45passcode_forgotten
|
[
-1.0634765625,
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-3.232421875,
-3.44140625
] |
How do I link a new card?
| 14card_linking
|
[
0.08306884765625,
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-2.763671875,
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-4.21875
] |
Where are my funds coming from? I need to know.
| 70verify_source_of_funds
|
[
-4.10546875,
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] |
The expiration date of my card is approaching .
| 10card_about_to_expire
|
[
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] |
Can I set up an automatic top-up for travel.
| 5automatic_top_up
|
[
-2.021484375,
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-2.21484375,
-3.92578125
] |
If my card is trapped in the ATM, what do I do?
| 19card_swallowed
|
[
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] |
I want to withdraw money, where can I go?
| 4atm_support
|
[
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] |
I made a transaction and it is taking a very long time to go through.
| 66transfer_not_received_by_recipient
|
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-2.2109375
] |
Which country's currency do you support?
| 37fiat_currency_support
|
[
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] |
Help my verify my id.
| 68unable_to_verify_identity
|
[
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] |
Are you able to locate my card?
| 42lost_or_stolen_card
|
[
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-3.390625,
-3.796875,
-3.46484375
] |
There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges?
| 17card_payment_not_recognised
|
[
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] |
Can I get a spare card for someone else to use?
| 40getting_spare_card
|
[
-1.7490234375,
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-1.564453125,
-3.919921875,
-1.771484375,
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] |
I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down?
| 36failed_transfer
|
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] |
My card is about to expire. How much does it cost to order a new one and how fast will I get it?
| 10card_about_to_expire
|
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-2.9296875,
-2.2421875,
-1.482421875,
-1.130859375,
-4.1171875,
-3.775390625
] |
Can I reactivate a card I thought I lost?
| 14card_linking
|
[
-0.75634765625,
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-1.703125,
-1.8505859375,
-3.072265625,
-2.609375,
-4.2734375
] |
My passcode doesn't work
| 45passcode_forgotten
|
[
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] |
What steps must I follow to get a Visa credit card?
| 73visa_or_mastercard
|
[
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] |
I don't understand where this debit came from and want it removed.
| 29direct_debit_payment_not_recognised
|
[
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] |
I have 1 other US card. Can you take that?
| 54supported_cards_and_currencies
|
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] |
How long should my new card take to arrive?
| 12card_arrival
|
[
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] |
How long to I have to wait for a transfer to reach my account?
| 67transfer_timing
|
[
-3.44140625,
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] |
We need both a visa and a Mastercard.
| 73visa_or_mastercard
|
[
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] |
Why isn't my ID being verified?
| 68unable_to_verify_identity
|
[
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] |
How long will it take to get to me?
| 13card_delivery_estimate
|
[
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1.28125,
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-2.02734375,
-3.013671875,
-3.1015625,
-3.4609375,
-1.1572265625,
-3.896484375,
-2.935546875
] |
Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back.
| 63transaction_charged_twice
|
[
-3.7265625,
-3.560546875,
-2.740234375,
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-3.46875,
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-2.087890625,
-3.8984375,
-3.78125,
-3.30078125,
-2.4921875
] |
I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end?
| 53reverted_card_payment?
|
[
-3.689453125,
-2.47265625,
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-2.849609375,
-2.66796875
] |
What happened to my top-up?
| 61top_up_reverted
|
[
-3.03515625,
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] |
I made a purchase and it says it's pending. What does that mean?
| 46pending_card_payment
|
[
-3.115234375,
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-3.142578125,
-3.28515625,
-2.30859375
] |
What is the source of my available funds?
| 70verify_source_of_funds
|
[
-4.08203125,
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] |
Hello, I found the card I misplaced and I need to reactive it, how do I do that?
| 14card_linking
|
[
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] |
Are there restrictions for my disposable card since it does not seem to be working?
| 72virtual_card_not_working
|
[
-0.430419921875,
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3.443359375,
-2.384765625,
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-3.380859375,
-3.794921875
] |
How much does it cost to exchange currencies?
| 32exchange_charge
|
[
-3.888671875,
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] |
Can I reactivate my PIN?
| 50pin_blocked
|
[
-2.55859375,
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-3.626953125,
-3.529296875,
-3.1171875
] |
Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?
| 42lost_or_stolen_card
|
[
-1.98828125,
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-3.00390625,
-3.732421875
] |
What do I need to do to change my PIN?
| 22change_pin
|
[
-2.515625,
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-1.994140625,
-1.939453125,
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-1.9912109375,
-2.1328125,
-1.216796875,
-3.3046875,
-3.748046875,
-2.541015625
] |
Can I use my card for payment all over the world?
| 11card_acceptance
|
[
-3.3203125,
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-3.15234375,
-0.88818359375,
-3.046875,
-5.21484375,
-2.123046875
] |
What is the fastest that I can make a transfer?
| 67transfer_timing
|
[
-3.953125,
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-1.8955078125,
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-3.982421875,
-2.423828125
] |
I lost my phone!
| 43lost_or_stolen_phone
|
[
-1.2197265625,
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] |
How can I check the exchange rate applied to my transaction?
| 18card_payment_wrong_exchange_rate
|
[
-4.796875,
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2.21875
] |
What are the top up charges for US cards?
| 57top_up_by_card_charge
|
[
-3.275390625,
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-2.55859375,
-1.0166015625,
-3.13671875,
-2.810546875,
-2.697265625
] |
How do I reset my PIN, I can't seem to use my card?
| 50pin_blocked
|
[
-1.244140625,
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] |
I would like a refund on the extra pound I was charged.
| 35extra_charge_on_statement
|
[
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-2.021484375
] |
lost phone, dont want others to access account
| 43lost_or_stolen_phone
|
[
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-3.07421875,
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] |
How do I freeze my card using the app?
| 23compromised_card
|
[
-0.6640625,
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-1.0595703125,
-4.140625,
-4.34375,
-4.37109375,
-4.72265625
] |
How many virtual cards do I get?
| 30disposable_card_limits
|
[
-1.1904296875,
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1.94140625,
-1.6630859375,
-3.41015625,
-3.359375,
-4.5703125
] |
What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here?
| 48pending_top_up
|
[
-2.14453125,
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] |
I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money
| 7balance_not_updated_after_cheque_or_cash_deposit
|
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] |
Can you tell me how to link one of your cards that I already have?
| 14card_linking
|
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] |
I received cash from the ATM earlier, but this shows up as pending in the app. I've got the cash already. How can this be still pending?
| 47pending_cash_withdrawal
|
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] |
I am traveling to Germany, Will I be able to use my card there?
| 11card_acceptance
|
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] |
How do I set-up my PIN for the new card?
| 39get_physical_card
|
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] |
How many cards can I have for one account?
| 40getting_spare_card
|
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] |
I didn't buy this twice
| 63transaction_charged_twice
|
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] |
I got mugged yesterday and lost access to the app. I need to regain it.
| 43lost_or_stolen_phone
|
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] |
What happens if my card is stuck in the ATM?
| 19card_swallowed
|
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] |
The exchange rate would be?
| 33exchange_rate
|
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-3.326171875,
-1.607421875,
-2.01171875,
-3.861328125,
0.71533203125
] |
Why does my transfer say "pending"?
| 49pending_transfer
|
[
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] |
I still haven't seen a refund on my account
| 0Refund_not_showing_up
|
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] |
Why is your exchange rate for my card payment wrong
| 18card_payment_wrong_exchange_rate
|
[
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] |
Why is there an extra 1 pound charge on my card?
| 35extra_charge_on_statement
|
[
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] |
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