From support at altova.com  Tue Jan 27 14:53:12 2004
From: support at altova.com (Altova Support Team)
Date: Tue Jan 27 14:56:01 2004
Subject: [Rd] Your message to ALTOVA Support was NOT delivered!
Message-ID: <A949EFD2E1E88F4DA24B6D3D0328C16A01523447@morpheus.vie.altova.com>

Dear Customer!

This is an automatic response from our support system, because you have sent a message to our support system e-mail address, which does not refer to an existing support case tracking number. We regret to inform you that we can no longer process such messages and your e-mail has, therefore, NOT been delivered.

We have recently implemented a new support case management system in order to expedite processing of support cases and to provide better, more efficient, and more timely support responses to our valued customers. If you are writing to our support team about a new incident, please follow the step-by-step instructions in our Online Support Center at http://www.altova.com/support to submit your information - this will ensure that our support team gets all the required information and will automatically assign a new support case tracking number to your request, so that we can better manage our communication with you and, therefore, provide better support services to you.

If you are responding to a previous e-mail you have received from one of our technical support engineers, please make sure that you use the "Reply" function in your mail software, so that the support case tracking number remains part of the subject line and our system can automatically assign your reply to the correct engineer.

If you are responding to a reply from one of our technical support engineers that was sent prior to the installation of the new support management system and does not yet have a tracking number, we regret that we have to ask you to please enter your response as a new support case using the Online Support Center at http://www.altova.com/support - this is only a temporary problem during the migration to the new support management system, and we apologize for the inconvenience.

Sincerely,

ALTOVA Support
markup your mind!


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Your original message:


Subject: Hello

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[Rd] Your message to ALTOVA Support was NOT delivered!
Altova Support Team