chunk: The plot revolves around Sylvia Barrett, an idealistic English language teacher at an inner-city high school who hopes to nurture her students' interest in classic literature (especially Chaucer and writing). She quickly becomes discouraged during her first year of teaching, frustrated by bureaucracy, the indifference of her students, and the incompetence of many of her colleagues. The title of the book is taken from a memo telling her why a student was being punished: he had gone "up the down staircase". She decides to leave the public school (government funded) system to work in a smaller private setting. She changes her mind, though, when she realizes that she has, indeed, touched the lives of her students.