chunk: The house is sold and the new owners, the Deetz family, arrive from New York City. Charles Deetz is a former real estate developer; his second wife Delia is a self-proclaimed sculptor; and his goth daughter Lydia, from his first marriage, is an aspiring photographer. Under the guidance of interior designer Otho, the Deetzes transform the house into tasteless pastel-toned modern art. Consulting the Handbook, the Maitlands travel to an otherworldly waiting room populated by other distressed souls, where they discover that the afterlife is structured according to a complex bureaucracy involving vouchers and caseworkers. The Maitlands' own caseworker, Juno, informs them that they must remain in the house for 125 years. If they want the Deetzes out of the house, it is up to them to scare them away. Barbara's and Adam's attempts at scaring the family prove ineffective.