chunk: During this time, Sam comes in contact with Tuttle (Robert De Niro), who once worked for Central Services but left due to his dislike of the tedious and repetitive paperwork. Tuttle helps Sam deal with two Central Services workers, Spoor (Bob Hoskins) and Dowser (Derrick O'Connor), who later return to demolish Sam's ducts and seize his apartment under the guise of fixing the air conditioning. Sam discovers that the only way to learn about Jill is to get transferred to Information Retrieval, where he can access her classified records. He had previously turned down a promotion arranged by his mother, Ida (Katherine Helmond), who is obsessed with the rejuvenating plastic surgery of cosmetic surgeon Dr. Jaffe (Jim Broadbent). Sam retracts his refusal by speaking with Deputy Minister Mr. Helpmann (Peter Vaughan) at a party hosted by Ida. Obtaining Jill's records, Sam tracks her down before she can be arrested, then falsifies the records to fake her death, allowing her to escape pursuit.