Oncology practice professionals need tools to help themselves and other staff members become and stay effective managers, including resources on conflict management, performance improvement and feedback, and formal performance evaluations. See below for an assortment of tip sheets and best practices.
Keys for Effective Management
- Coaching for Performance Improvement—Coaching is not simply a best practice—it is essential to help employees address performance gaps.
- Conflict Management—Conflict describes differences of ideas, interests, or people. As the definition suggests, no two conflicts are alike. That would explain why there are no hard-and-fast rules for preventing and resolving conflict. There are, however, some tried-and-true best practices for managing conflict.
- Delegation of Responsibilities—Delegation is a necessary component of management. Here are some steps designed to help managers delegate responsibly.
- Email Best Practices—These 10 best practices are designed to ensure email communications remain effective.
Resources for Providing Effective Feedback
- Best Practices—Learn more about the best ways to both give and receive feedback in a way that is beneficial to employees and managers.
- Situation, Behavior, Impact and Consequence—When planning feedback, it’s important to ground the feedback in specifics, ensure it is focused on behaviors (vs. attitudes) and that the recipient understands how effective or ineffective behaviors impact others.
- Feedback and Coaching Techniques—Coaching is a partnership where the manager role shifts from directing and monitoring an employee’s results to facilitating learning and growth led by the employee.
- Manager Evaluation Tips—Here are some strategies for drafting employee evaluations and holding effective evaluation discussions.
In addition to the tip sheets, oncology practice professionals also can access a series of online resources, including:
- MindTools offers tools to help individual staff members grow
- Harvard Business Review provides resources intended to bolster individual leadership skills
- Society for Human Resources Management offers information related to federal and state regulatory responsibilities, including those under the Family Medical Leave and Fair Labor Standards Act