Instruct: Identify the main and secondary category of Arxiv papers based on the titles and abstracts
Query: Developing a Methodology for Online Service Failure Prevention:
  Reporting on an Action Design Research Project-in-Progress   The increasing use of online channels for service delivery raises new
challenges in service failure prevention. This work-in-progress paper reports
on the first phase of an action-design research project to develop a service
failure prevention methodology. In this paper we review the literature on
online services, failure prevention and failure recovery and develop a
theoretical framework for online service failure prevention. This provides the
theoretical grounding for the artefact (the methodology) to be developed. We
use this framework to develop an initial draft of our methodology. We then
outline the remaining phases of the research, and offer some initial
conclusions gained from the project to date.

30
The categories of this paper are: q-alg
7
The categories of this paper are: hep-th
31
The categories of this paper are: ao-sci
24
The categories of this paper are: dg-ga
23
The categories of this paper are: solv-int
22
The categories of this paper are: chao-dyn
32
The categories of this paper are: atom-ph
29
The categories of this paper are: funct-an
3
The categories of this paper are: physics
37
The categories of this paper are: supr-con
17
The categories of this paper are: q-fin
0
The categories of this paper are: hep-ph
2
The categories of this paper are: math
15
The categories of this paper are: nucl-ex
9
The categories of this paper are: nlin
10
The categories of this paper are: q-bio