Instruct: Identify the main and secondary category of Arxiv papers based on the titles and abstracts
Query: Improving Customer Service in Healthcare with CRM 2.0   The Healthcare industry is undergoing a paradigm shift from healthcare
institution-centred care to a citizen-centred care that emphasises on
continuity of care from prevention to rehabilitation. The recent development of
Information and Communication Technology (ICT), especially the Internet and its
related technologies has become the main driver of the paradigm shift. Managing
relationship with customers (patients) is becoming more important in the new
paradigm. The paper discusses Customer Relationship Management (CRM) in
healthcare and proposes a Social CRM or CRM 2.0 model to take advantage of the
multi-way relationships created by Web 2.0 and its widespread use in improving
customer services for mutual benefits between healthcare providers and their
customers.

2
The categories of this paper are: math
34
The categories of this paper are: chem-ph
7
The categories of this paper are: hep-th
32
The categories of this paper are: atom-ph
25
The categories of this paper are: patt-sol
37
The categories of this paper are: supr-con
4
The categories of this paper are: cond-mat
19
The categories of this paper are: eess
17
The categories of this paper are: q-fin
14
The categories of this paper are: math-ph
26
The categories of this paper are: bayes-an
28
The categories of this paper are: alg-geom
9
The categories of this paper are: nlin
21
The categories of this paper are: adap-org
24
The categories of this paper are: dg-ga
3
The categories of this paper are: physics