Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The plastic tap breaks easily

This water tower is otherwise good but the red tap for hot water broke before I knew it, and there is no way I could fix it myself. Tried four times to call the manufacturer, who never answered the calls. Always busy tone. Thanks to amazon.com for kindly replacing the item. Five stars for amazon.com, and two for this brittle toy.- Why can't they make the taps from metal or something more sturdy?