Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Are These Guys That Clueless? Arrived Broken

I thought after all the complaints..they would at least ship these decently. No way. Small box with a hole in it, both ends half open and a smashed casserole dish. No where on the shipping box were the words FRAGILE, GLASS, THIS SIDE UP...either. It is really a cute gift, bright and happy. I don't know about the quality. I didn't dare break the cellophane seal. I'm trying one more time, and if they are still clueless that this is a breakable item, I'll get a refund. MH