Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Buyer Beware

This product arrives disassembled and poorly packaged. Customer Service is practically non-existent with the manufacturer. I ordered 2 of these carts which took six weeks to arrive. The flimsy boxes they were shipped in tore during transit and substantial pieces were missing. In attempting to contact Customer Service it became immediately apparent this company only has one customer service person who is not familiar with their products.