Instruct: Classify the given Amazon review into its appropriate rating category
Query: NOT 16"

I ordered this bag for my niece's first day of Preschool. At first the package was supposed to be delivered on August 29th. She didn't get it in time (until Sept. 3rd) and they kept pushing it back further everyday. The bag was supposed to be 16" but it was maybe 12", and very cheaply made.