Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Ripped off

I purchased two of these DVD players and both of them have stopped working. My daughters used them each about 6 times on long road trips so they are like new. However, the last time we tried to use them, the DVDs would not load. You can actually hear the motor grinding and grinding. What a rip off! Audiovox will fix them for $93.00 each. I already spent close to $400 for two pieces of junk! Anyone ever try to report businesses like this to The Better Business Bureau or anything?