Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broken from box, despicable customer service

We received this product as a Christmas gift. Out of the box, the water pump did not work. We have a Keurig that has water pump issues and we have been able to fix that pump before but with the Cuisinart- nothing. It simply does not pull water. We called customer service and their policy states that we have to pay for the return shipping and receiving of a new device. She also expressed that they have not have any reports of issues on this product, but you can clearly see from the reviews on Amazon that a significant number of people have issues on their first run with the machine. I will not be buying or endorsing the Cuisinart brand in the future.