Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Piece of junk; poor customer service

This product is a piece of junk. Within a month the display started going and I had to reload the firmware. Just after one year, the player wouldn't work (kept starting in recovery mode). The online Creative knowledge base was of no help, and they would not help me further without charging me. Overly sensitive touch controls. Won't buy a Creative product again.