Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Unexpected crashing and customer service is horrible.

I got this laptop as a graduation gift, and I had it for under a month when it crashed. I took it in to Frys Electronics to have them look at it and try to figure out what was wrong with it, and the hard drive was bad. I emailed and called HP/Compaq many times, and I finally got them to send me a new hard drive. I had to wait almost two weeks for the hard drive to arrive, and when it did, there was no operating system. I then called HP again and they said they "Forgot to put the recovery cd in with the hard drive." So I finally get that and now my laptop is working fine (for now).I will never tell anyone to buy an HP/Compaq product ever. They have absolutely horrible customer service, and it's just completely not worth all the trouble.