Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Quality & Customer Service

I received the DeLonghi DC51TTB as a gift. Concept is great, but quality and customer service are terrible! Lid seal ring holding the gasket broke the first time I used it. Contact with De'Longhi customer service is worst experience I ever had with a manufacturer. They seach for any way possible to not replace the defective product and still haven't sent me a replacement lid. I definitely do not recommend anyone purchase this product!