Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Don't buy PROFORM!!! Poorly made! Bad Customer Service!!

I got this machine for my birthday. During my first use, I noticed that the resistance was not working. I reported it to ProForm. They sent someone out to repair it in a little over a week. When the repair guy came out, he took it apart but could not fix it! He left it in 20 pieces in the middle of the room and left. After 2 weeks of trying to get a hold of ProForm, they informed me that it would be cheaper to replace than repair. They demanded a receipt. But it was a gift and I don't have a receipt... so now... 3 months later... it is still sitting in pieces in the middle of the room. We have spent over 40 hours over the phone with them. Lately, they don't even answer the phone anymore.When we did finally get a hold of someone, they told us that they now want $150 to repair/replace it!!Buyers beware!!!