Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Tech Support, Customer Service-Terrible

BEWARE-Tech Support is expensive. Their online "knowledge" base has not answered any question so far. Must pay to email a question. Poorly documented and poorly designed program (from a users perspective). I am guessing it is well designed from a corporate perspective, design badly and then charge for help to figure out how to use it. A good scam if you can run it. The idea of paperport is good but the implementation is flawed. Decent tech support would go a long way, but as it is, look at alternatives. I wish a good company would buy the software and do something with it.