Instruct: Classify Amazon reviews into positive or negative sentiment
Query: XXXcelsior

I received my Excelsior as a Christmas gift. After approximately 2 months it stopped working. I called the customer service number that came the organizer and never got past customer service. I kept getting the runaround I found it again last week on my dresser and was goin to return it to the company, since it is no use to me. Your warranty stinks or the people taking care of the warranties don't know what they are doing. I will know not to buy one of your products again and will let others know also. Also, the sync would not work, both omputers have Microsoft Outlook.