Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Buyer beware - This "phone" has all kinds of problems

My teen loves her Sidekick II and and all seemed well until ONE MONTH after we bought it the keyboard ripped, just above the "W" key. Apparently it happens all the time, and the people at T-Mobile know this. So, they decided to change their repair policy to make it very difficult to get it fixed. The customer has to go to a UPS Store with an order number and send the Sidekick in. It will take 10 days to return, 5 to 10 days to repair, and 10 days to get back to us. They don't give you a loaner Sidekick either. Very bad customer service, and low quality phone. Still waiting to get it back, I hope they fix it. Two more complaints - Phone doesn't ring if you are using any of the data services (IM, AIM, Internet). Battery all of a sudden doesn't work and you can't replace it, you have to send it in...see above.