Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Packing & Conact problems

I ordered the picnic table and when we received the package. It was noticed that the package was opened and re-taped closed. Upon opening the package there was no hardware or instructions in the package. Therefore we were not even sure all the parts to the table frame were even there. I sent two emails through amazon.com with no response. I finally called their customer service department and they gave me the phone number to the customer service department at Ace Hardware Outlet. There I spent 18 minutes on hold only to be disconnect with out ever talking to anyone. I am currently on hold again with ace hardware outlet customer service. it has now been 8 minutes and counting. I'll let you know how things were handled once I can speak with someone in the know.Sincerely,Still Waiting