Instruct: Classify Amazon reviews into positive or negative sentiment
Query: poor

When I made this order on Amazon I ordered the Rich Lite, but received the lite which is a bolder taste. When I tried to return the case (unopened) the website told me that is was a non-returnable item. There is no way to make contact with Amazon to return this item and get what I had ordered. So, we are stuck with a case of coffee that we do not like and will never drink. A complete waste of money.