Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Awful Quality - Even Customer Service Agrees

Having had great luck with HP photo paper in the past I recently bought a large quantity of their HP Premium Photo Paper. Unfortunately the quality is not the same and in my opinion it is pure junk. No matter what settings I adjust (in the past I never had to touch any settings) this paper won't dry and the colors all run together. I even have a professional photo printer and my photos look horrible on this paper. I even called HP Customer Service and the rep told me this is the quality of paper that is being produced by HP now. I said "so you are basically telling me the product is crap?" The rep responded with "yes ma'am". Nice!!