Instruct: Classify Amazon reviews into positive or negative sentiment
Query: My plastic band broke

If you purchased this unit and the plastic band broke, call Logitech support at: 702-269-3457Once you prove that you have the old model, and send it back to Logitech, they will cross ship you a the new Free Pulse model which has a high strength carbon spring-steel headband.You will have to pay shipping, but you are getting a great pair of headphones to replace the previous defective model.