Instruct: Classify the given Amazon review into its appropriate rating category
Query: Leaky ink cartridges

I know it’s been awhile, but I thought I would update on how the new ink worked out. The company was nice enough to send a full set of replacements after I had problems with leaky ink. However, after using the replacement inks, I had the same problem with inks leaking inside the printer while printing, creating streaks on the left edge of the printouts. Recently, I opened a new cartridge package, (which has been sitting undisturbed on a shelf) to find ink loose all over the bag. This is disappointing and inconvenient, as I was hoping there was a cheaper alternative to HP inks. Also, when I do print an image, it is very poor quality with streaks, etc. I’m attaching some pictures, of the streaks on the left side of the page, the leaky cartridge which I just opened, and a printout of an image, which is printing with lots of streaks. I tried to message the company directly, but can't seem to find a way to contact them.