Instruct: Classify the given Amazon review into its appropriate rating category
Query: Not sure what the hype is about

I don't get why every review site rates this as the best wireless headset you can buy. The microphone quality is mediocre, but the sound is even worse. It's not that it sounds bad, but it's so quiet. You really can't turn it up enough to clearly hear footsteps, especially from far away. The max volume is very low. It's strange. It's also not very comfortable for me.