Instruct: Classify Amazon reviews into positive or negative sentiment
Query: disappointed with amazon

The features of the camera are great. But, the zoom lenz did not work. Only the wide angle lenz worked. I had to leave for an international trip the day after I received the camera. While I my trip, I could not get the zoom lenz to work. When I returned 3 weeks later, I contacted Kodak customer support. They confirmed the camera was not working. I called Amazon's support contact company. They have a policy that you can not return an item for replacement more than 14 days after purchase. I did not have an opportunity as I was out of the country for 3 weeks after purchase. They refused to take the camera back. Amazon has lost me forever as a customer.