Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Really Bad Customer Service

I purchased my Yard-Man in Jan 2004. Mower worked fine until I hit a rock while mowing in November 2004. I took the mower to a Yard-Man authorized service center where I was told I needed a new blade hub (holds blade on to shaft) but that it was a simple repair. Long story short, it took 7 weeks to get this part! The owner of the repair shop told me MTD is notorious for their poor parts distribution. I made a complaint to customer service via their MTD website. My reply was a link to a FAQ section that explains not every part can be kept in stock and that some orders may take 14 days. Basically they blew me off. As this is my only recourse, I would advise not to buy any MTD product because of their poor customer service.