Instruct: Classify Amazon reviews into positive or negative sentiment
Query: smokymtnbooks sucks!!!!!

i never recieved my product from smokymtnbooks, they shipped it on 12-23-09 and i still have not recieved it. so, don't order from these people, they are bad,bad, bad business people. also, unless you have money to burn don't order from them. shame on you smokymtnbooks for taking advantage of a paying customer. shame,shame,shame. and,they didn't give me a refund basically told me i was on my own. shame.