Instruct: Classify Amazon reviews into positive or negative sentiment
Query: What the HECK happened here!?

I was all kinds of happy to see this movie for such a low price, so I ordered it when I ordered my textbooks. It arrived in a timely manner, however the BRAND NEW DVD was physically damaged! I am so annoyed with the situation that I don't even feel like contacting the seller in any way! It wouldn't be so bad, except the product was packaged properly, and should not have broken!