Instruct: Classify Amazon reviews into positive or negative sentiment
Query: You better love it before you buy it

I ordered this item to store my Palm Z22. When I received it, it was packed in hard plastic. After attacking it with a pair of scissors, I realized that my Palm slipped right out of it. When I decided I would return it, I was surprised to see that PalmOne will only take it back (with a 15% restocking fee) if it's in its original packing. Buyer beware!