Instruct: Classify Amazon reviews into positive or negative sentiment
Query: When the Remote Control fails, Bose steps up

I've had a Bose Wave II Radio for a couple years now and it has very good sound and it worked just fine until now when the remote started acting up--sometimes it works, sometimes it doesn't. When it doesn't work there's nothing to be done because there's not an on-off button on the radio itself.I had earlier posted a rather agitated comment here, and Bose found out about my problem because they monitor comments. They contacted me via email--twice--and offered to replace the remote free-of-charge. I'd already ordered one from their web site ($10.80 including shipping) so I declined their generous offer.Here's what I think. One, the Bose Wave Radio is a good product. Two, Bose sincerely cares about their reputation and their customer's product experience. Bose Customer Service is superior to many of the other companies whose products I've purchased.