Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Shipping issues

I also had to send back the mortiser twice because the column casting was broken. It was shipped in the original box with no other protection. In both cases the box was heavily damaged. Amazon would not send a third but did return my money. This product should have been shipped in a second box with plenty of packing. I have no problems with Amazon customer service they were very good but they should find a new supplier or shipper for this product.