Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Love The Software - HATE THE COMPANY

Quickbooks software is great - I really do love it, but if you need ANY TYPE OF HELP...forget it. Intuit, Quickbooks Publisher, is as custom UNFRIENDLY as companies get.I have used quickbooks for years including several upgrades and additional services. I had a computer crash and lost the software - and everything else. I have the disks but since they are upgrade CD not the "full program" I can't reload the software onto my new system.Help from Quickbooks? Not unless I am willing to pay $50-$149 the cost of buying the brand new software which I shouldn't have to do.Quickbooks offers the worst customer service of any company I have ever done business with so if all you want is great software, then Quickbooks is for you. If you MAY EVER need any type of support, avoid all Intuit products; Quicken, Quickbooks, TurboTax and more.Chad Currin