Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Extra Firm? Not!

I expect more from Pacific Coast. This is as Extra Firm as a limp dishrag. Even out of the package, the "firm" feel just isn't there. To see if my head could detect what my hands couldn't, I placed it on the bed for a try-out. Nope, my head sunk immediately into the mattress. Not recommended at all!