Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Worst Customer Service on the planet

Roku seems to basically have abandoned their Soundbridge customers to focus exclusively on their Netflix/Video business. For close to two months now I have been unable to access the RadioRoku website, any saved station other than the factory loaded presets and have received NO response to any emails or forum posts. This lack of attention to paying customers is deplorable.I actually enjoy using this product....which is why not having it function is so frustrating. I was an early-adopter and have recommended it highly to dozens of people.Until now.Don't do it.