Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Features & Heart break

Wife and I Received our two phones were thrilled looks & feels works great in phone or standy by mode. We drop fewer calls now, we are in poor signal area and travel all over state used to drop ten calls or more a week. Great in standy by battery last week. Just don't try using features. Music memory, battery all work poorly, or hooking up to two pc soft ware kit purchased lousy. If your just using to make phone calls blue tooth or speaker phone works nice. Blue tooth not supporting for play back of music.FEATURES EITHER very slow, or sticks. Many patchs, for features Tech lines getting over whelmed. verizon replaced three times in one month, problems just keep changing, can not hear, requist for music screen goes red sticks, won't sync. GOOD LUCK