Instruct: Classify Amazon reviews into positive or negative sentiment
Query: DOA

I was perfectly happy with one of these until it died after many years of service. After checking out the new models and finding them visually offensive - call me crazy but i don't think a tooth brush needs to make a fashion home decoration statement - i found this replacement on Amazon. It arrived dead on arrival in suspicious packaging (as if it had just been slapped into a generic plastic bag from the last person who had returned it). The company took it back as if they expected to.I wound up getting a more recent but much uglier model which actually work a LOT better. It turns out the mechanical technology s improving ... the appearance is going in the other direction - seriously ugly! Get a new one.