Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good Tech support experience

I recently purchased Nero 5.5 and could not get it to recognize my Sony CD writer. I contacted tech support by email, and received a response within hours! They suggested downloading the newest update from their website, and had other troubleshooting suggestions as well. I downloaded the newest update, and have had no trouble burning cds using several different formats. I found all the info needed contained in their help files. I think this product is superior to Adaptec's CD Creator. A good buy.