Instruct: Classify Amazon reviews into positive or negative sentiment
Query: OK PRODUCT-- HORRIBLE, NONEXISTANT SERVICE

After ordering this product I waited and waited for a shipment confirmation and tracking number. I sent several emails to the company and never recieved a reply. When I called the receptioinist disconnected me several times and was unable to assist me herself or at least didn't want to. Only after my estimated shipping passed and Amazon became involved was I able to at least find out that my product did ship. Although they still havn't been able to provide a tracking number and the order still has not arrived!!! Beware if you are ordering form this company!!!!! Especially if you don't have 4 weeks or more to recieve your present.