Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not complete and not willing to reimburse

I acquired this bag about one month ago. You can clearly see on the picture and you can read in the description that a removable pouch for accessories is included. It is also stated on the label that came with the bag.Nevertheless the bag came without the pouch. I filed a claim, but the only thing Adorama is doing, is sending first a couple of emails apologizing for the delay in their answer and subsequently saying that the pouch is not included.I think this is misleading the client and a lack of responsibility.Don't buy from this company if you want to be sure that you get what they promise.