Instruct: Classify the given Amazon review into its appropriate rating category
Query: product is good, poor customer service on company part

Would have given 5 stars except contacted the company because missing one of the nut caps to attach to the wall. They said they don't supply parts and I'd have to go to local hardware store. Went to hardware store and found one in stainless, but not the white color that was missing. So, product is good, poor customer service on company part. (It was past the 30 day Amazon return policy, otherwise I would have just shipped it all back)