Instruct: Classify Amazon reviews into positive or negative sentiment
Query: HORRIBLE HORRIBLE HORRIBLE

I have been waiting for MONTHS for this company. They sent me the wrong parts to my chair, responded to my initial email fairly quickly apologizing and it has now been a month and a half with no response. It has been a nightmare dealing with this company and I hope no one else has to deal with this again. I have never had to deal with a company that does not respond when it is in the wrong.