Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Small Manu Defect Makes for BIG headache

After a month of what has been a great printer (maybe 100pp total so far), a glitch developed. The roller needs to be cleaned. (!) This inhibits the automatic paper feed to work.Spent half a day on the phone with HP. Absolutely bad. The fix is to do it yourself, which is crazy. I have added memory to printers, computers, swapped out Hard Drives..etc. This little job is not for the faint of heart. After several attempts (consulting HPs support doc sent to me on the 2d phone call of the day to HP), I had to call again. Something wasn't right. Bottom line, this pain in the neck has exposed to me how poor customer relations is at HP. No axe to grind, but if it wasn't so sad, it would be funny.I am exhausted and frustrated and, yeah, mad at this whole thing. MOre to the story, but right now, I will not buy another HP product again.