Instruct: Classify Amazon reviews into positive or negative sentiment
Query: sangean support

sangean support stinks. the ats-909 is a tremendous radio and too bad sangean doesn't back it up with good support. i was afraid to pull too hard on the folddown stand for fear that i would snap the stand off. i sent an e-mail to the sangean tech support to find out if there was any special way to pull down the stand (nothing is mentioned in the instructions referring to this stand.) i never received an answer and after some time worked it out myself. moral: great radio with no backup.