Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Correct product never received

Apparently, Amazon has a bug in their inventory system. I ordered this with Amazon Prime overnight shipping ... a box arrived the next day with a set of refurbished 5.8 GHz cordless phones. Fine phones, I imagine, but not what I ordered. A rep from Amazon walked me through the return process, a replacement order was submitted, and the UPS guy picked up the return box. The next day, a box was dropped off and AGAIN I received a set of refurbished 5.8 GHz cordless phones!Now, I have to say, Amazon has been responsive in regards to processing the returns but to have the exact same wrong product delivered is very frustrating. UPS will be picking up a return again but, according to Amazon policy, a refund has been processed instead of a replacement.