Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never received item after reported shipment. Seller, in my opinion should consider other form of shipment of items sold.

I never received my order from the seller. My first message to seller regarding my order not arriving went unanswered. The second message I sent to the seller was quickly answered after the seller was informed by me that I was considering filing a dispute. My money was refunded. Seller should in my opinion, consider another means of shipping items and pay better attention to messages sent to them and establish a follow-up policy for shipments sent out to buyers. The seller stated that they never saw my first message.