Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not what I hoped for, even after calling the company

I loved the Instant Immersion 33 Languages set and chose to concentrate on the French one. I did so well I wanted to choose a home based language program from the same company that would take me to a much higher level. While still a very beginner, we called the company to be sure we purchased the appropriate set. It even states that you can be an absolute novice but when you begin the program and set it up for a complete beginner, you have to match phrases- and how can you do that if you are a novice? So disappointed...