Instruct: Classify Amazon reviews into positive or negative sentiment
Query: So disappointed

I ordered this as a present for my friend's son.The box that robots were packed in arrived already opened and robots were chipped and had pencil marks on them.Obviously the toy has been used!Giving it as a present is out of the question and returning requires a lot of work and time,in a nutshell I live overseas and even simple things like returning something are actually a problem.After years of ordering through Amazon and occasionally getting things with a little crack here,chip there,I am over it!By the way,the toy is actually fun,but I didn't want,nor did I pay for,a second hand one.