Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointed

Purchased this keyboard for my middle school grandson. He is just now taking music in school and shows a real interest. Therefore this seemed to be a good beginning keyboard for the price. It came with 3 software packages. The one is for preschool or younger and works. The other is for someone who knows a lot about keyboards and how to apply them in a computer environment. He was so excited! But the one piece of software that I needed - Music Teacher 3.0 by Evolution will not work on any of our 3 computers. I have spent days trying to locate a patch that would make it 'backwards' compatible. The manuals say it is an easy fix to just go to their website and download the patch. However, Evolution's website bounces you to M-Audio's website and then you end up in a website for AVID. None of which has a patch for this software. I have emailed but no response so I will be sending this item back. We are very disappointed.