Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible

This thing broke down on me, believe it or not, three times and I'm on my fourth one. I'm glad they replaced it, but the last time they gave me a USB hardrive instead of a firewire. It never lasted me for over a year. And guess what? This fourth one just messed up. And they don't have a toll free number so you have to pay. You also have to pay to ship it out there and they want you to ship it fedex which if I added up all three times I returned this product for another used one, I could have gotten a brand new hardrive.I would not recommend this product for those who have important documents that need to be saved and transported somewhere else and have it fail.Lucky me, I backed up my stuff on a good old reliable CD :)Oh and by the way, I always disconnect everything by "safely removing" it and I have XP in case anyone wanted to know.