Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible Customer Service!!!!

I will never purchase another item from AmericanWholesale again, their customer service is the worst, you can only contact them via email (no number to call at all), I tried to explian my reason of returning this item ((don't get me wrong the product Calendula Ointment is great!!)( I will go to the health food store for now on)) but I couldn't get anyone to understand me & after many emails that contact my contact number NOBODY called to talk to me, then after I returned my item they missplaced my return. If someone called me we could have resolved my issue in one day vs. 1 month.