Instruct: Classify Amazon reviews into positive or negative sentiment
Query: RCA Lyra RD2012 needs Tech Support

This was an expensive mistake for me. I could not get the digital music function on this device with the provided software. The given phone and web contact information is useless. Phone number is a recording that all circuits are busy-I called repeatedly and always got this message. Web site is also useless. 1st message went through and was never answered. All other attempts failed! Still trying to resolve the software problem with the Musicmatch provider through their tech support. Beware of this product if you are a Windows XP user.