Instruct: Classify Amazon reviews into positive or negative sentiment
Query: UGH

I was so hopeful when I ordered my ZEN MICRO. It had issues right off the bat, with freezing up, staying in 'SHUTTING DOWN' mode, and just not functioning very well in general. The touch-pad would be a great thing if it worked well, and as I never had issues getting songs transferred to the player, I did have problems accessing them from the player.Many other reviewers are mentioning that they have had no problems at all> I would say that the main problem is that this player is just not made very well. It is the 'first generation' of the player, and while I still agree that it is a great alternative to the iPod, I think there are many others that would be a much better value for your buck.If someone asked me flat out, i'd say to go woth something else.