Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 5 star product loses 4 stars

I have purchased this feeder elsewhere on previous occasions and love the product. When I saw that I could purchase it on Amazon for a much better price in addition to getting it shipped for free, I was elated. That elation ended when the product arrived. It looked like a second and was damaged in transit and never should have been shipped in the first place. Several parts of the feeder were broken and/or damaged and I extremely disappointed. I exchanged it for another and was equally disgusted when the replacement arrived. It was packaged better, but it too was damaged and appeared to have been made with substandard materials. I sent it back for a refund and had to call to get my full cost of shipping refunded to me. My first experience with Amazon will be my last!I finally found the feeder at a retail store and have been very happy.So have the birds!