Instruct: Classify Amazon reviews into positive or negative sentiment
Query: lousy player

The movie is great!highly recommend it, BUT DO NOT TRY AND WATCH ON AMAZON. the player is lousy, does not work. customer support is useless, ad does not help. Told I may not meet the system requirements, I do. Told I may have the wrong software installed. ONLY IF YOU TOLD ME THE WRONG ONE! unable to watch on amazon, so I had to watch on a competitor, which worked first try. Wish I could get my money back, at least it was cheap.