Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No audio with file and no Amazon support for rented items

The audio would not play for this item. I cached the unbox player and it did not fix the issue and was unable to connect to the diagnostic tool due to a repeated failure to connect to the troubleshooting tool. No support available from Amazon and I was not able watch the rented movie and now I am out the rental fee.