Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrendous Support

They claim that this product will work with any router? Not true, I am an IT professional and I couldn't get this unit to work with my netgear router. The instruction manual says to hold down a button and you magically connect. Of course there is not a shred of information if this magic doesnt happen. After 4 hours with tech support, who must have asked me my name/address/phone/serial number about 8 times as I was taken on a magical ride touring a myriad of complete idiots. They tried to tell me to eliminate all of my network connections, settings, cookies, internet files. What do cookies and TIFs have to do with connecting to a network? Don't waste your time with this.