Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointing Gift from Santa

This was a gift for my 3 year old daughter for Christmas. The cat only works in the manual mode - pushing the paw. The cat does not respond to the CD or DVD. We have tried 2 radios and the TV with no luck. All parts have new batteries and still nothing. We even returned one Serafina and got another but it still doesn't work. Mattel has been of no assistance because the web site is worthless and you get disconnected on the 800 number. It is ashame to pay this much and the toy doesn't work.