Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Packaging and Damaged Product

I order the 12 quart oval roaster on March 31, 2008. I received it a few days earlier, however, when I unpacked it, I noticed the side was broken - I mean a large chunk was out. Not surprised though, given that it came in a box with no packing cushion at all. I sent it back and asked for a replacement. A few days later I received the replacement... It was also broken. The packaging is not designed for shippment. Save your money, buy something else. Oh, and the alligator that they show on the lid in the picture is not on the actual product....