Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not impressed with service

I can't speak for the product, since I cancelled my order before it arrived. I ordered the item in November and when I still hadn't rec'd it by January, I decided to cancel the order. I also felt the shipping was really high for this item. The company offered me a discount for waiting which I accepted, in December, but when it was still taking too long to get, I decided to cancel the item all together and look locally for the item.