Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good Tool Poor Warranty

I've had this tool for several years and it works well in my shop, no complaints.The blades have been reversed and finally seen their last days. I called the company to ask for new blades. They insist on $4 and a return of the original tool. I reminded them that I can buy a new tool for this price or less at my local building supply dealer. All I need is the two blades taped to a piece of cardboard and sent in an envelope. No! to get replacement blades, you have to buy a new tool.While this is stated on the original card, although the price was $3, this is very poor customer service.If the tool itself were damaged, e.g., broken, it would make sense but not replaceable blades.A warranty is defined as:A written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time.The customer needs blades, not a handle. Not a big costly item, just bad service.