Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Neat but not silver

Great kitchen item (see other reviews). Pretty design BUT... I gave 4 stars not 5 due to the hassle of having to exchange the 1st unit I got in "matte silver" -- which in person is really gray plastic (not at all the stainless steel look I expected). I sent it back and got the chrome, much classier.