Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 2 Strikes

We have had a Hoover steamcleaner for 6 years and when it finally died, we bought the current model. It arrived and after I put it together and put the soap in the soap dispenser, I discovered a leak that caused the soap to leak out of the container. Called Amazon and arranged for a replacement. It arrived promptly and I returned the first machine. I have used the second machine once and the scrub function has now stopped working so . . .strike 2. Now I am going to have to go through all the hassle of getting this model replaced as well. I am now afraid of whether or not the Amazon product is less expensive because of Amazon's skill or if Amazon is just buying the defects.