Instruct: Classify Amazon reviews into positive or negative sentiment
Query: product great service not so much

Simple bubble wrap, not a simple delivery experience. I ordered 3 rolls of packing bubbles as I was moving in a short amount of time. I needed them ASAP and I stated that along with my order. It took over 1 week to receive it, however only one roll was delivered instead of the purchased 3 (16$ shipping for bubbles??? I had to contact company via email, PLEASE I need the remainder of the bubbles so I can move! "Sorry" was the reply. After another week, I still didn't get the remainder of my purchase so I had to contact them yet again and complain about their lack of customer service. I got another "sorry" however I did get my 2 rolls the next day. It took too long for something that weighs next to nothing. Find another company for your bubbles if you need them quickly...