Instruct: Classify Amazon reviews into positive or negative sentiment
Query: the Girl in a Swing

My VHS deck would not accept the tape, spitting it out immediately after loading. Turns out the tape was loaded wrong; I had to take it apart and reroute it so it would play, which it did, reluctantly, with flashes of image, then it ground to a halt. What's the drill for returning a faulty item? There should be no cost to me whatever - full refund, return postage paid.