Instruct: Classify Amazon reviews into positive or negative sentiment
Query: firmware nightmares, surreal tech support

Firstly I have had my home networked sicne I had ISDN ten years ago. I am quite familiar with all the technical aspects as I have aldso had routers and hardware firewalls for some time.The firmware on this unit is problematic, the firmware "upgrade" is even worse. Do not bother calling tech support unless you are willing to have someone wo doesn't know a much at all reading off a scripted card insult your intelligence.To top that off range is quite poor. I would wait til the next generation of this product or for them to work out the many bugs.It seems like a good price but if you have to spend hours on the phone with bad tech support it wouldn't be worth it if it were free.