Instruct: Classify Amazon reviews into positive or negative sentiment
Query: I like Netgear, but I could not get it to work with Verizon DSL

I've never had problems with Netgear products, but I found this unit to be an exercise in frustration. Perhaps it's simply not compatible with Verizon DSL, but despite many emails with customer service, I never got it to work. It's definitely NOT plug and play as my previous Netgear wireless router was, so I give it a major thumbs-down.