Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Satisfied with customer service

The DVD was a dud. HOWEVER...I emailed providers and a response was given the very same day with their apologies and would refund money. The very next day money was issued to my account for a refund! There was no hassle. So will look to buy from these providers again they were true to their word and It is very much appreciated! Thank you!