Instruct: Classify Amazon reviews into positive or negative sentiment
Query: DO NOT BUY A KITCHENAID HAND MIXER

I received this mixer for a Christmas gift. The second time I used it the wire on one of the beaters came loose from the end of the beater. Now, after using occasionally for months, the entire wire on the beater broke completely off. I only have one beater now! KitchenAid customer service was not helpful - they told me I could buy a new set of beaters for $14.99 plus $6.95 shipping. We did not pay $69.99 for a mixer to have to replace the beaters for $21.94. I now own a useless product. I thought KitchenAid was a quality brand, I now know it is NOT!