Instruct: Classify Amazon reviews into positive or negative sentiment
Query: came broken

The machine was packaged poorley and arrived broken. I returned it for a new one, and it also came dammaged. It was repairable so i didnt bother to return it again. I sent the first machine back to amazon via the pickup they aranged and recieved a confirmation of them recieving the product. then recently recieved a e-mail stating i have only a few days to return the first machine or i will be charged for it. I havnt seen any way to contact them about this matter either via E-mail or phone #. product is a nice product but the service is a little dissorganized.