Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Damaged fine art paper

I had previously sent an email with pictures addressing this issue (about 2 weeks now), and as of this writing I have not heard back.Amazon usually packs the shipments well, but this wasn't the case with the last one.The bubble wrap was wound around very loosely (1 layer), and then the item was put in a larger box without anyadditional padding. It must have been dropped, hitting one corner, as ALL the paper got bent on that spot.Annoying, and a bit of a waste of time and money.