Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointed in Product

I had a horrible experience with the Cuisinart ICE-50BC Supreme Ice Cream Maker. From an expensive machine, I expected more. The assembly to which the paddle is attached is very difficult to use. Unless all is "just right," the paddle won't turn. When the paddle finally was working, the ice cream did not come out with a good consistency. The bottom was very thick, and the top was runny. Amazon.com has great customer service, and I was happy to return my product for a full refund.