Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Okay product, terrible company

First of all this product is described as a "ladies" size, but it is actually a missy, or junior size. The company describes this item as shipping within 24 hours for instock items. It took a full week for them to ship it out even though it was listed as "in stock" the whole time I was waiting for it to finally ship. This caused my Christmas gift to arrive well after Christmas, had it shipped within the 24 hours as the company promised I would have recieved it with time to spare. I sent several emails to this comapny all of which were met with a "sorry, we are experiencing problems with our email servers and they are down right now please try again later" This company's level of service was a joke.