Instruct: Classify Amazon reviews into positive or negative sentiment
Query: warraty not as promised and lousy web and customer service

I bought it for my husband's eyes health. He stop taking because found no difference for his eyes after taking 2 weeks as directed .Since Swanson offer 100% satisfaction warrant, we sent back for refund. But customer service clerk told us to wait 2-4weeks for processing refund my amazon account. Hope they will keep promise. 2 star currently for their refund service. It certainly HOLD BACK my buying willing on their product!