Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not what it's cracked up to be

I initially ordered this product because it was inexpensive and would give me greater flexibilty to be away for more than an afternoon without paying someone to feed and medicate my dog. I have a large, picky dog that requires meds two times a day, so I thought this would be perfect. The shipping was excellent. It arrived a day earlier than scheduled, but when I opened the product box, I found it difficult to figure out. It's NOT intuitive what-so-ever. Then when I finally figured it out, I discovered that the first compartment would not open and/or stay open on its own. It's also very light, so that when your large dog is eating out of it, it will skirt around as they root in the corners for all the food.The company is sending me a new one that they say works. So hopefully my next review will be a better one.The customer service at As Seen on TV was very nice and accomidating. They get 5 stars....but so far, not the product.