Instruct: Classify the given Amazon review into its appropriate rating category
Query: Damaged Books delivered... twice.

bummed out at the condition of the book upon arrival. First delivery had scratches all over the dust jacket. I started a return and had a new book delivered next day. The replacement book had scratched up foil lettering and the dust jacket was bent at the top of the spine. These are supposed to be brand new collector's items... I expected much better condition.