Instruct: Classify Amazon reviews into positive or negative sentiment
Query: worked amazingly well for 2 months then died completely

We beyond loved this for the 2 months it worked. Then went to use it this weekend and it was completely broken. Wouldn't heat up. I called the company 40 minutes later, after speaking with three different people, none of who I could understand, they told me to ship it back to them in NC and pay for shipping to and from the factory. They want the original box. A copy of the receipt. All the accessories it comes with. A letter explaining what is wrong with it. Oh and a 2-3 month turn around time to fix it or give me a refurbished one. Looking into it shipping will cost about $50round trip. Terrible company and an unreliable product.