Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Beware! You may need a new GamerTag!

I was highly disappointed when the card wouldn't work on my GamerTag, I tried Microsoft email support 4 times, with no help but canned responses. I called, and after an hour on the phone, they finally came up with, my GamerTag had been used for the free month when I bought the console, and when that expired, and I went back to Silver level, they CANCELLED that GamerTag from Xbox Live!!!!! Never to be used again. So all the points and things I built up on my account can never be used again. I'd think this would be the common case that everyone come up against. The only way I could use the card is to create a new GamerTag and start over. They would not give me a refund. Of course my inital free "month" was really only one day, as my 1st box got the 3 red lights of death and had to be returned, and it took several months before I could get another one.I'm going to stick with the PS3 from now on, free online gaming there, and a Blu-Ray DVD player included!