Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Love having a DVD recorder, but would buy other brand

This DVD recorder does not record on 4X discs, which are becoming standard media. I even downloaded and ran the firmware upgrade, which promised compatibility.I contacted customer service, and they are absolutely useless. As mentioned in many other reviews, the agents don't speak English very well. It took several tries for the agent to be able to record my simple phone number.If you do chose to buy this product because of its price, then be sure to stock up on slow 1x discs.