Instruct: Classify Amazon reviews into positive or negative sentiment
Query: After a while it leaks, but give them a chance to make it right.

This coffeemaker's design is flawed. But my customer service experience on complaining about it was the best I've received from any company in years. They sent their new thermal carafe model, which appears to have the design flaw with the filter carrier taken care of. Give them a chance to make it right. Customer service is part of the equation with any purchase, and Mr. Coffee/Sunbeam has impressed me on that score.