Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad support and Software

What's wrong with this device? Well, Sony has done a great job of isolating people from the openess of music. This MP3 Player is small, and holds a lot. Unfortunatly, it requires you to use Sony's software, SonicStage. Because of this, Sony has made sure that you can't get any online songs from anyone else."At this time, online music services such as the Roxio Napster, Listen.com Rhapsody, or Apple iTunes Music Store are not directly compatible with the Net MD Walkman recorder or Network Walkman player."This means your using Sony's CONNECT music store to get music online. Not only is this music store hard to navigate, it doesn't seem to have a lot in it.If that doesn't seem bad enough, you'd better keep your installation disc in a safe place. Sony will charge you $20.00 to get another copy from them.Although the MP3 player might work fine, the software and services required to use with it are terrible.