Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not satisfied!

I was buying this DVD as a birthday gift and didn't receive it even after the estimated delivery date. Because the USPS lost it during transit, the company couldn't do anything about it so they gave me a full refund of my money and I was out of a birthday gift. So now I have to take time and look for it again somewhere else. Although they did respond quickly about my problem.