Instruct: Classify Amazon reviews into positive or negative sentiment
Query: LENS MOTOR DEFECTIVE

I have had my HP Photosmart 945 for about 2 years. It took great photos when it WAS working.Now the lens motor is "frozen." When I try to power it up, I hear whirring & clicking noises. Then the lens moves out a tiny fraction of what it should before it shuts itself off. I also called HP "customer service" to see about repairing the camera (at my own expense). They said that neither repair service nor parts are available for this model. They offered me an "upgrade" to a newer model with fewer megapixels and less features for $200.00 plus. I, like some of the others, will invest my $200.00 plus into another brand with better products & customer service.SHAME ON YOU HEWLETT PACKARD!I expected better customer service & products with a $500.00 investment.