Instruct: Classify Amazon reviews into positive or negative sentiment
Query: This item was out of stock

This item was out of stock - GemAve called me immediately to let me know and recommended a great substitution, same style, with clear crystal stones - for the price, you can't beat it! i liked GemAve's customer service so well, and was pleased with the products i received, that it makes me want to buy more! in fact, i think i'll do that right now.....