Instruct: Classify the given Amazon review into its appropriate rating category
Query: runs a couple sizes to small. un-protected packaging of the product for shipping..

the companies sizing runs a couple sizes to small. UN-protected packaging of the product for shipping. the hat was crushed during sipping. creases in the hat caused by damage during shipping due to the hat being placed in a plastic shipping envelope. the creases has caused the leather to show wrinkle scars in the leather. i will be returning!