Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The books arrived in perfect condition and in record time, however..

My textbook arrived in perfect condition and in record time. My only complaint is the following:I received an email from Amazon saying my bank declined payment and my order was canceled. I was instructed to edit my bank information and reorder which I did.Then I received an email saying that the order went through.I ended up with two sets of textbooksWhen I sent one order back, I was charged because it "was my fault".On the screen where you list reasons for the return, there was nothing that could adequately explain why I was returning the books.Other than that, my experience with Amazon was great.