Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Does Not Work

We reviewed all of the troubleshooting, we spent hours trying to get it work. We asked a neighbor and my father-in-law, who have installed their own keyless entry pad, and to no avail. The manner in which you transfer the information from your transmitter to the keyless system is pathetic. Rather than a laser eye that reads the information, you are given these little sticks that do not even stay in either device.