Instruct: Classify Amazon reviews into positive or negative sentiment
Query: EXTREMELY disappointed!

We ordered one dozen of the Platinum candles from Smart Candle 2-3 years ago, including a charging station. Cost a fortune. Use them for our wedding. Lost the plug for the charging station in a move and spent over $50 for a replacement cord from Smart Candle directly. Recently attempted to recharge the candles only to find that 5 of the 12 would not hold their charge. Almost 1/2 of them! After several weeks of a run-around, and being shuffled off to deal with one of their distributors in the area, was told that they don't stand behind their product. Can you believe?! After spending $350 for the system, which included candles that couldn't cost more than a few dollars, we're now instructed to just buy more.Would strongly encourage anyone to rethink this decision.We stepped up for the excessive cost with the mindset that we would have them for a long time. 42% failure rate in just 2-3 years has made this look like a terrible decision.Buyer beware!