Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Leaky Brokendown Disaster

Oh, how I wish I had read these reviews before I dropped the cash on this seductively cute little machine. It SUCKS!! I've had it for 2 years without problems. Then suddenly I tried to pull a shot and water started leaking out the front rather than going down into the handle. Bodum customer service said -- I'm not even kidding -- to soak it in hot water. Seriously? What is it you think is pouring out the top when I'm trying to make espresso? But I tried anyway. No luck. Emailed them back. Now, Bodum is radio silent, and I'm reading that they have abandoned this machine altogether. I wonder why. I implore you, please don't buy this product. Or anything else made by Bodum, if you can help it. The worst customer service I have ever experienced. I hope they go bankrupt. In the meantime, if anyone has any better fix-it solutions for my poor little machine, I'm all ears. Sincerely, espressoChicago