Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Emerilware Nonstick 10 Piece Cookware set

I love this set. It has all the sizes I need and clean up is so simple. The pans heat up evenly. You can cook at a lower temp. I give them 5 stars. I don't give Amazon.com a 5 star rating I did the click & pay and was never asked to confirm the order. I was not done shopping. I only had a few more dollars to spend and I would have had free Shipping. Shipping cost me another $35.00. So because I wasn't able to confirm the order I missed out on the the other items I wanted purchase and the bonus grill pan that was the free gift. I reported the problem by writing an e-mail to Amazon.com twice (NO PHONE NUMBERS TO BE FOUND) and never got a reply nor do I have the bonus gift. Maybe someone at Amazon.com reads the reviews.