Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Zojirushi EC-BD15BA Fresh Brew Theraml Carafe Coffe Maker

I've always been happy and satisfied with Zojirushi product but not this one. The carafe's lid design is poor. It is generally difficult to open (not enough edge overhang to hold the lid to turn), but worst of all it traps water in cleaning and there is no way to flush it out. No matter how much you shake at every possible angle, the water never comes out or drains out. Very bad design. I want to return it but decided to keep it because of the shipping charge I'm responsible for.