Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Factory Screw Up?

I bought this bike rack as a Christmas gift for my boyfriend and decided to spend the extra bucks to get him a better quality one than he had previously. When he opened it and tried to attach it to the car, it was completely put together wrong and didn't even resemble the picture on the box. Luckily he is handy and is going to take it apart and put it together properly. What a disappointment when we wanted to go for our first trek of the spring and had this to deal with beforehand. I don't know what went wrong, but the assembly person must have been stoned.