Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Lack of Support

I purchased the top of line ebookman, the 911, the 64mb memory card and the audio program monthly subscription. I wanted to use it. The audio works fine. I have not used the other features on the unit because I am afraid to load to many items on it and not to be able to use it for what I purchased it for. It was purchased to be able to read Microsoft Reader ebooks. It does not. Franklin tells me they stopped working with the Microsoft Reader and it is no longer supported. Amazon tells me it is not supported and I have a reader and a big investment that does not do what they told it would do. I asked that question before I purchased it and choose this model over others because of this feature. It even says it will do on the box. I got stiffed.