Instruct: Classify Amazon reviews into positive or negative sentiment
Query: BAD CUSTOMER SERVICE

bad customer service its been almost a month and i still have not received this product. ive sent 3 emails and called twice noone really helped me with anything, neither did anyone answer the phones. i dont even know how to rate the item because i dont have it. im pretty sure its really nice its just ive been waiting for almost a month and this is getting frustrating with no help.