Instruct: Classify Amazon reviews into positive or negative sentiment
Query: big mistake

This item was shipped to us with the wrong instructions on how to put it together and a weld on the cage was broken and i have contacted the company on numerous occations to resolve the issue and they haven't responded! bad service and now i am left with a broken cage and a way my bird can get hurt or out of her cage. this is very poor business if you ask me, i totally am very disappointed in my purchase.