Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Has gliches

I've used this product for four years. The last two years I've had a problem with downloading my state's tax updates. I always buy the extra state tax software. I try to download the updates from Intuit's web site and it tells me there aren't any updates for my state. When I go back to the program it tells me there are updates to download. It's a never ending cycle and meanwhile I have no idea if the state tax form I send in is accurate or up to date because I always buy the software before the end of Dec 31 and changes are made to it before Apr 15. I've never received a reply from TurboTax/Intuit when inquiring about this gliche either. Also it seems if you use the same software year after year you should be able to get a better deal on the price - sort of like an upgrade. I find it's cheaper to buy this item from just about anywhere than Intuit... Otherwise the software works okay. I'm going to try Kiplinger's this year though.