Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible product and customer service.Won't honor free offer

I bought a ReplayTV unit about 10 days ago and have had nothing but trouble. I can't get it to download the channels properly on either of 2 TVs. The customer service is terrrible. They keep telling me to do the same things that over and over.They have also baited and switched me by not honoring the 3 years free service offer. It will go back to the store. DON'T BUY REPLAY TV.