Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Customer support issues (are they out of business?)-TERRIBLE

We purchased Model MM-1 last summer (07). Loved it until it broke this spring(08) under normal use. It came with a two year warranty. We contacted the company through phone (full mailbox) and email. Received an automated email response a month ago that "issue will be resolved". Have heard nothing since. Voicemail is still full and email contact no longer working...absolutely no satisfaction and no way to get in touch! I would stay away from this company even though I love their "green" aspect.