Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Backyard Basketball

I purchased this product by the request of my 8-year-old grandson in California. He was very excited to receive it. THE PRODUCT DID NOT WORK, IT WAS BROKEN AND MY GRANDSON WAS TERRIBLY DISAPPOINTED. I was very very upset. Can you send him one that works and make this right??Dear Rose,Thank you for your recent purchase from Amazon.com.We invite you to submit a review for the product you purchased or share an image that would benefit other customers. Your input will help customers choose the best products on Amazon.com.It's easy to submit a review--just click the Review this product button next to the product.Backyard Basketball (Purchased on May 5, 2012)by Humongous Entertainment