Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Another wasted software purchase

The product doesnt work - can't burn a proper DVD - a 40 minute vhs tape took 4 hours to render and burn - plopped it into the DVD player and no sound. Contacted Tech Support - No phone only email and "ONLINE" Support - I emailed my problem and got a message back need version number - after sending version number the response was check our online system. If you cant find the answer there - submit a question DUHHHHHHH - I think I submitted a question. The straight VHS to DVD burns fine, if you plan on editing stay away from this package.