Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Dead On Arrival

We purchased this on the 10th of the month, received it on the 20th, plugged it in after the delivery person left (big mistake) and no picture! Amazon considers this to be a special product and after it is delivered - Amazon won't accept it as a return. They ask that you work the "In home warranty process" with the Manufacturer. In pursuing it with Samsung, they initially told us the unit was probably a "Refurb" (Amazon said this wasn't correct). However, it is now the 23rd, and we're still awaiting a appointment date with a Servicer. So far, this is on the bad end of the spectrum of what can happen when you buy a big ticket electronics item on line. If I was to do this again, I would have plugged it in before the delivery person left and refused shipment. Other buyers beware.