Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Item arrived slightly damaged

I ordered this tool because I needed them in order to pass the US Coast Guard test to become a Licensed Captain. The Parallel rules arrived and were bent, bent enough that it could not be used to accurately plot Lattitude/Longitude or fixes on a chart. I had to use a shorter set that I purchased at a local marine supply store and luckily I was able to pass the test. I was very disappointed (and angry at first) that I could not use the rules and could possibly fail the test because of it. I chose not to return the item after the test as it will rarely be used.I wasn't particularly pleased with Customer Service's response either, as they showed little sense of urgency to get these replaced ASAP.