Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Flaws in this cooker

I bought this crock pot about 3 years ago. It was fine for about the first year, or about 12 times used. Then the handles on the side started cracking and before I knew it one completely broke off in my hand. I actually ended up dropping the thing on my foot! Anyway, I wrote the company to let them know and to request repairs or a replacement. I was told that I could ship it and pay for repairs. I didn't think this was very good of them, so I decided to trash the unit. I agree with other customers in that it seems to cook at a higher temp. than needed. The low setting is really a medium and the high is SCORCHING high! Overall it's not a good unit. The built-in timer is great although there really is not a "warm" button which would have been helpful for warming and not cooking. The warm setting only comes on after its elapsed time is us. I would not recommend this item.