Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not great but decent, Jabra support nightmare

Good concept but poorly implemented.I had the stereo pair for two years now and the headset has been progressively failing in more than one way.First 3 months, good, echo on the other side. Months 4-6 issues with the control of the phone from the headset, it goes from 1-2 second delays to non-responsiveness.Months 7-12, sound is getting worse and sometimes I get a lot of interference; first earhook broke, requested Jabra to replace them...no good...they said they ran out, they simply do not care about any of the other sound issues. So I bought some earhooks.Months 13-24, noise is pretty bad most of the time with intermittent silent moments, horrible. I already went trough four earhooks and I am about to buy a Plantronics or Motorola. I contacted Jabra and after a few weeks they respond with a no good, good luck with your problems attitude.Jabra is out for me.