Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor packaging

Both Amazon and Riedel did a poor job in packaging these glasses, so two sets arrived with broken stems. Riedel merely wrapped the glasses in paper and stuffed them in a sauvignon blanc box. Amazon placed this poorly packed box into another box without adequate padding. They did this twice. Amazon declined to send a second replacement so I never had the pleasure of testing them out. I love my other Riedel stemware bought at brick-and-mortar stores.