Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The PUNKBUSTER addition makes the game unplayable.

I used to love this game, until PUNKBUSTER was added to the Multiplayer version of this game. I'm not an intentional team-killer and one day, I found that I could not play Multiplayer anymore. I would get into the game and then be kicked out within 10 seconds with a non-intuitive error message, stating "PUNKBUSTER". WOW, that's not helpful at all. I went to the EA Support website to find out how I can get rid of this error message and all their support documentation amounted to "Download some file from the Punkbuster website". When I tried that, I found that Punkbuster probably has some of the worst support documentation I've seen on a website (they should give awards for that). Not only is my issue still unresolved, but I can't resell this game, because of EA's bad reputation with Spyware/Adware-related software on games like this.