Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Surprise

I am completely surprised and dismayed at Cuisinart by this product. It not only is very erratic but it toasts unevenly. One side is burnt and the other is not even brown. Also sometimes on a side half is burnt and the rest is not toasted. I am completely surprised by Cuisinart as I always thought they made a good product. I will question whether to buy any of their products again.