Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Used product sold as new

I bought this item as new, but when I opened the package, things did not seem to be properly packed. Then I noticed scratch marks where the stabilizer bar had obviously been previously fitted onto the base, and damage to the foam on the stabilizing bar. Finally, the enclosed DVDs had finger prints and scratches and would not play on my player.There was also no invoice enclosed, nor any paperwork regarding how to contact the company. I did not expect this kind of problem when purchasing through Amazon!!