Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Quality Rings (updated)

I have used this plate for 2 years now and it stinks. The crown in the plate is ok ... I don't mind that, but the snap in rings are a bear. You have to use a hammer and hit it hard to snap them in and out. Last night I was hammering them out and the whole plate shattered. Now looking at Rousseau's higher quality router lift I find that it has the exact same plastic top and the exact same snap in rings. Being a weird sized plate means I'm now going to have to re-build the top of my router table to accept a better quality router plate. Spend the extra cash and get an aluminum plate with quality snap in rings. Also Rousseau's customer service is a nightmare. This has a lifetime warrantee so I called to get get a free replacement after I broke it. 3 months and numerous phone calls later I FINALLY got a new one from them ... with the same stupid problem.