Instruct: Classify Amazon reviews into positive or negative sentiment
Query: STEAM? Where? Cold water, occasionally tempid

I am so disappointed with this product. I am embarrassed to say how much I paid for it two years ago. I bought it based on its ratings here. Big Mistake!I recently attempted to use the hand attachments to clean my chairs. WHAT A MESS!! The hand attachment sprays all over the place. In order to get WARM water, you have to hold down the water spray button for several seconds, leaving your chair cushion saturated, and your floor wet!Hoover should be ashamed calling this a STEAM vac! Its down right misleading. What a waste of money.