Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Leaks water

I was shocked that this shower head leaked, given the glowing reviews by other Amazon.com customers. The shower head installed within seconds, but water leaked near the top of the head, near where the spray control dial. I called Waterpik to see if they could offer a solution, but they just suggested I return the item for a refund. The item itself didn't look like very good quality The head feels like plastic, not metal, and the hose itself was so stiff, it wouldn't lay flat against my shower wall. I'll be looking for another shower head tonight!