Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Little Quality with Lots of Options

We were sold on the many options this phone has; however, we probably won't even be keeping it on account of the low quality.The handsets are as small as my cell phone, very hard to hold, especially if I'm doing something & am relying on leaning it on my shoulder.There is an echo half the time during my conversations. Sometimes it is like a 1-way radio, in that when I'm talking, I can't hear the other person (or even their background).We're quite disappointed.