Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Rowenta Irons - don't last/ poor customer service

I am on my second Rowenta Iron. This one stopped working after 5 months. The light does not go on and the sole plate does not heat up. The company will not replace the iron. I have to ship it to them and the whole process can take six weeks, so I have to buy another iron in the meantime. Irons should last longer that five months and if they are broken they should issue immediate credit for a new iron and not make you wait. Mine was made in China as well. Had to stop using the other iron becuase it spurted black and then the sole plate would not stay on/not. had to keep jiggling it.