Instruct: Classify Amazon reviews into positive or negative sentiment
Query: poor packaging, arrived shattered

I ordered two package of the 4 place settings. They arrived shipped in a large cardboard box with a small dent in one corner. When I opened the box, One package was shipped in another cardboard box inside. The other package was put in without the extra cardboard box. It had a few of those "air pillows" stuffed around. I didn't even have to open it to find out it was completely smashed. You could hear all the pieces jiggling inside. What a dissappointment. I believe the other box was sound, but returned it because I needed 8 settings and they couldn't supply a replacement.