Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Didn't work/Unprofessional Customer Service

This machine was never operational from the first that we purchased it. After a long and arduous process to schedule a repairman to fix it, (it needed a new motor), it still did not work. A customer service representative called me after the initial assessment (and supposed ordering of the necessary part) to follow up on service. He was unaware that no service had been preformed yet and I was required to provide the part number on my machine to order the part that was supposedly "already ordered". There were numerous excuses as to why customer service was shoddy and never an apology for the defective, expensive product. The repairman was a contracted"jack-of-all-trades who was "working on a roof" and unable to prioritize a customer 3 hrs from his home base. When I complained, a Customer Service represented stated "WHat do you want me to do for you, Ma'am?" I thought that was their responsibility. In a nutshell, horrendous service, poor quality equipment.