Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor service

We received this unit as a Christmas gift. On 12/30 I opened the package for the first time. Upon power up, I discovered that one pixel was always green. The place of purchase did not have any more and will not be getting any more, so they told me to call Polaroid. Because the unit was purchased on 9/25/04, Polaroid told me that it was past the three months warranty and I would have to pay for parts and labor to have it fixed. While I understand their policy, they made it impossible for me to receive it as a Christmas gift and then have their defective product fixed. I am returning it to the place of purchase today and buying one from a different manufacturer.