Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Please Don't Buy This Thing!

I purchased this item directly from the manufacturer and had it shipped to my home. This was the single worst purchase I have ever made. The device came broken, ie, the display screen was full of black lines that wouldn't clear. When I tried to talk to customer service, they would not just take back the item, but wanted a restocking fee of 6.5% for this defective item. AND the phone number I had to call for customer service is in New York and no toll free number was provided. When I asked to talk to the customer service manager, they refused, then after I insisted, they put me through to the manager's voice mail. He never returned my call (big, huge shock). In any case, I have had the shipping company investigate the broken item and I hope to get my money back one way or the other. All in all, the manufacturer of this item provided a poor product and rotten customer service. If I could give a zero star rating, I would.