Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Impossible to Get Refills

Why pay this much for an Avery e-Grip, when you can get a Bic large grip pen for more than a dollar less and order 12 refills directly from Bic for only $5? I've been all over local stores and the web looking for e-Grip refills and can't find them in local retail stores at all. On the web, all I can find is 2 refills for prices ranging from $2 to $3.75 and THEN the suppliers want shipping charges from $7.95 to $12.95. This, for a couple of plastic refills that weigh less than an ounce. I'd call these accursed refills about the most poorly provided product support I've ever seen for any office supply.