Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad Service - Missing Parts

I received the Clamp Buddy but with a bracket missing. Contacted customer service who told me that one would be mailed to me. In a week and a half, they left me a voice message telling me that they were unable to send the bracket but I could order a new Clamp Buddy, remove the bracket, and then return the Clamp Buddy with the missing part. This has been a horrible first experience and I never want to do business with them again.