Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No Customer Service!

I got a Magellan Roadmate 360 product as a very nice gift 2 years ago, this Christmas the power port got wonky so I emailed Magellan for information on where to take it for repair. I got an email back saying they no longer support this "older model" and that the best I can do is to try to trade it in for a refurb at a price. I called Customer service to see what the deal was, and I was on hold/transferred/on hold etc....after 20 min I decided I have no wish to provide this company with any more of my money. I realize that technology changes swiftly, but this is a minor repair and the thing was over $500 and is only 2 years old. I can get a computer repaired after 2years. They Really dislike to have to deal with customers and I would recommend you not purchase any products due to complete lack of support/customer care!