most of the reviews say it was received broken. Could you package it better? I'm very interested but I don't want it if it is broken.
41647
Hi Annette,The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps.Best,Brett
41648
Mine wasn't broken but I think extra packaging is necessary for this product.
41649
Mine was great! No problems at all. I've only used it once though. Good luck!
41650
Ours was not broken but I could see how easy it could have been, especially in the cold weather
41651
Hi Annette, The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps. Best, Brett
572302
hope you've checked the reviews, half the people that get this have returned it cause they received it with broken pieces. I'm only responding cause I got an email about it, but I suggest rethinking your purchase.
1284239
Yes, ours came with broken parts, and the company said the pieces are already in the mail and should be here tomorrow. Several pieces were broken, but the shipping box was in tact. So just contact the seller. Update...the new parts just arrived, and they sent some extras too.
1062686
Ours came intact. It's really nice. Maybe it was just an accident during shipping? Send it back and have them send another I'm sure it will be fine.
606117
The box I recieved was damaged, however the unit was in perfect shape. I hope this helps.
1062685
Mine came broken as well :( I was able to return and get a full refund but haven't ordered again. Might look elsewhere now I know others came broken as well! I want it but don't know if I want to try a second time - let me know if you do!
969191
I sent mine back because it arrived broken. Very unusual happening from amazon.
2080932
Ohhh very sorry to hear that, absolutely it shouldn't behave that way at all, it says things went wrong during the shipment and may be glasses were displaced inside or even broken. My advice would be that Return it ASAP and get a replacement, why to take risk.
1479806
We actually returned ours because it arrived to us broken. So I'm not sure. Sorry!
1148948
I just received my Royal 160MX, and the box was pretty banged up. There's definitely some kind of rattling noise. It's working fine though, but the rattling made me wonder the same thing... if it had arrived broken. So, I guess if you had the same problem and it's still working for you since 2009, I guess it's normal, huh?
2175682
In happens with Amazon. Basically, if you receive a damaged package or a completely improperly packaged breakable, fragile item, then take a photo of the problem, do not open any received items and request an exchange. Make their warehouse management do their jobs next time (like training the trainable or firing the non-trainable warehouse staff).
2273690
I will be honest with you, ours was broken when we got it , then they had no more. All i read are bad reviews on the product and the company. good luck
955062
Mine arrived upside down and damaged. I refused the package and called Amazon. Without hassles, they helped me with a refund.
416107
No. Please see my previous review. In short, I received a bad unit that had obviously been repackaged, probably sent back by another user with the same problem. If you receive a unit with problems like the one I received it isn't going to play well with anything.
1729675
If it arrived broken I think the no questions asked warranty by Amazon is over although they may still take it back. If it broke in your possession there may still be a chance Amazon will replace it. Contact them.
866698
I never received this item apparently it was broken do the delivery person returned it.
2259114
I finally got ahold of someone at Amazon I think through email and they sent me my money back, then I could order a new one, but I passed. I had two broken when they arrived at my house. They do not pack them well at all.