Hat was sent folded up which leaves deep creases in the brim. I called Tilley who said it should not be sent folded. Any problems with creases?
12801
I didn't have this problem, but I doubt I would care if I did. Given the abuse I'll probably give it, how it looks just doesn't matter to me.
12802
My hat arrived "flattened" in a bag, and it pops up fine when I put it on. I've not had a problem with creases in the brim, however. You may want to return it if you haven't already. The vendor should know better.
12803
Mine was not sent folded, so I did not have that problem. Why not send it back and tell them to send you a new one?
12804
I had the same problem , write to amazon tell them about it and they will send you another properly wrapped
12805
Thank you for asking. My hat is great, beautiful, fits perfect and nooooooooo creases.So in love with it.
12806
Mine came flat, in good packaging. Folding sounds like a v. Bad idea. Someone is not in the right job.
325189
I am sorry to say I cannot recommend this item it came in an envelope and all the letters were creased. I left it lay out to see if it would flatten but after a week it was still creased. I threw the thing out. Amazon should drop this vendor in my opinion.
713489
I certainly would not presume to know if this is typical, however I'll offer my opinion; no, it would likely NOT be typical. Mine had no such creases.
2169491
folded, but I did NOT experience the issue of "seeing daylight" that the previous answer gave. I didn't have any issues with mine.
19460
It doesn't matter at all. The whole hat will "come back to life" once it's on and pulled into position. My hat sits on a shelf when I am not wearing it, looking more like a green hubcap than a hat, but looks great in a flash. I feel sure you will love you Tilley, they are great.
1169699
Hi Julianne. Please contact me directly through the Amazon message system. Are you folding the mat to store it? Please store the mat rolled up, not folded. Folding the mat will cause crease damage.Please contact me:)Thanks,Square36 Team
668807
I haven't had problems with the brim of my hats.I found it's best to wash them either by them selves or with just a few other clothes. Not a full load. I then remove the top portion of the plastic cage & let them air dry using the bottom half to retain their shape.
1238552
I like the hat a lot. It seems to hold up very well. Frankly I haven't washed it yet...good question.
1519464
If folded the wrinkles needs to be ironed or steamed out but because of the tie dye look of the back drop it doesn't look bad with a little wrinkling. We keep it folded and just take a hand held steamer to the large creases. They come out easy. It's a great back drop
668427
I wondered this myself. I don't have any damage, but the cover doesn't completely wrap around all posts. From other comments I read you can contact the manufacturer Jewitt Cameron, and they may replace your cover at no cost. Try that.
459180
I am not sure because it was a gift to my grandchildren. I have not seen it folded and put away.
2151114
Mine arrived wrinkle free,so I didn't have this problem. I made it into a bib and ironed the binding with no problem.
45282
Mine wasn't wrinkled or did not have an uneven surface. It was folded when in came. But when I unfolded it the crease came out immediately. Might be a good idea to check with the seller.
1745268
I can't remember how it was shipped but I do remember that it didn't have any creases when layer out. It was probably rolled ;)
1768739
Mine was like a pop up so really didn't have any noticeable wrinkles. They should settle in a few days after being open.But I'm sure a little steam should work without damage. I just wouldn't touch it with an iron. A steam machine wouldwork best if the wrinkles are really bad.
2208627
I don't know. Maybe it will be looser after folding and unfolding several times. Mine has the same problem... I just keep it unfolded.
1347739
The feel is good, my package came with a crease that ruined two of the 3 pieces though. I haven't heard a response from them on replacement.......