collar's are fully charged, but will not turn on. What can I do
11499
Make sure hand held is fully charged, along with collar, then hit the reset side on the right, next to charging port.
11500
I have one collar, of the two collar set I bought, acting the same way. I just considered it a loss and took note of the company name for future reference.
11501
Send back, My husband and I had a lot of problems with the charging of this and gave up.. Good luck if you keep it..
470648
There is no programming to be done. The collars need to be charged and batteries put in the remote control. Then it is a matter of hitting the , V for vibrate L for low shock or H for high on the appropriate collar.
2229348
Use the on/off switch. If that is not the problem, try replacing the rechargeable batteries.
935416
Make sure the battery is in correctly and the unit is charged. The is the second shock collar I have used and I have to tell you is if inconsistent and difficult to use, I wish I had never purchased it.
349404
I was making the mistake of not having the remote set to the on position myself. To charge just plug each one of the charger pins into the port on each of the collars and the remote, bottom. Lights...yellow and red will flash until it is charged then they it will remain lit on red. Collar has 3 vibration command buttons:V1 for dog 1, V2 for dog 2 and V for both dogs. The vibrations have two different modes. This feature will serve different training purposes. For example,V1,V2 serve as warning before shock and V as attention call for two dogs. L1 & L2 is for low shock Hl1 & H2 is for high shock. I hope this helps you! I was making the mistake of not having the remote set to the on position myself. To charge just plug each one of the charger pins into the port on each of the collars and the remote, bottom. Lights...yellow and red will flash until it is charged then they it will remain lit on red. Collar has 3 vibration command buttons:V1 for dog 1, V2 for dog 2 and V for both dogs. The vibrations have two different modes. This feature will serve different training purposes. For example,V1,V2 serve as warning before shock and V as attention call for two dogs. L1 & L2 is for low shock Hl1 & H2 is for... » Read More I was making the mistake of not having the remote set to the on position myself. To charge just plug each one of the charger pins into the port on each of the collars and the remote, bottom. Lights...yellow and red will flash until it is charged then they it will remain lit on red. Collar has 3 vibration command buttons:V1 for dog 1, V2 for dog 2 and V for both dogs. The vibrations have two different modes. This feature will serve different training purposes. For example,V1,V2 serve as warning before shock and V as attention call for two dogs. L1 & L2 is for low shock Hl1 & H2 is for high shock. I hope this helps you! « Show Less
1920870
First are you sure its not the hand held remote??I had the same problem and it turned out to be a mostly dead 9voltbattery in the hand held unit, if not, send the collar back to the company, they are very easy to work with
1686231
Sorry to hear this, I have had to contact PetSafe regarding the prongs being to long and the collar strap that holds the excess collar at the end and each time, customer service was most helpful. I believe they also said that since I had the collar less than a year, they would send me a new collar strap, they also sent me shorter prongs, both free of charge. I have never had a problem with the remote or the electronic part of the collar. Customer service was extremely helpful and very pleasent every time I have had a question and it appeared that Customer Satisfaction was their number one goal. Have you tried to contact them which resulted in poor results? I do not want you to think I have a half of a brain but was the plug inserted correctly? I charge both the collar and the remote at the same time. I wonder if the battery in the remote could be bad, it is rechargeable but who knows for how long its actual life is. Hope this is helpful but do try to contact Customer Service @ Toll Free: 1-800-941-4200, this # is from the Pet Safe web site," contact us". Hope you will have satisfactory result. I always have. Good luck and I would not mind hearing if they would help. Thank you
756235
Make sure you're trying to turn the collar only... its right hand thread so turn counter clockwise as you're looking at the tip head on... try wrapping a rag around the collar and use a channel lock style pliers
1839647
Thank you for your purchase. The collar wraps around the black receiver. Loosen the collar and press the battery cover in the direction of the arrow. Wiggle the battery a little and it usually solves the problem. Replace the battery cover & start training your pet! Hope you have great results!
187173
Follow the instructions that came with your specific collar. It should be put on the mildest setting to start, and NO - do not hold it to your neck.
635506
The replacement collar will work - you just have to sync it to the new collar and directions tell you how to do that in the manual. I had to buy one to replace one that went fully and completely dead after a lot of use in 18 months time.
436466
You should get a red light indicating the collar battery is charging. It turns green at full charge. If no light, the problem may be with the charger and not the battery in the collar.
1915307
I agree with the comments already posted on the functioning of the collars. If you are questioning whether they are functioning properly, you can test them when the collars are not on the dogs because the light will come on and you can hear command.
1148367
I hadn't tested mine either, until I got the e-mail. I just tested both and one works but the other does not. I switched the batteries around several time because I was afraid it might have been the collar. The battery does not, sorry to say.
754623
probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never looked because we haven't had to. When they work they work great! Def let supplier know, esp if it was a Prime item. probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never... » Read More probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never looked because we haven't had to. When they work they work great! Def let supplier know, esp if it was a Prime item. « Show Less
461797
I've had this unit since October 2014 and have only charged the collar once back in October. I've never turned it off, not once. It's still charged and blinks green to let you know it's good to go. It's supposed to blink red when it needs to be recharged but that hasn't happened yet.
1933695
Make sure it's fully charged and use the on off switch opposite side of where you charge it. I hope this helps.