Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
159820
Hmm....no. I would file a complaint and either ask for a refund or for a new one. Make sure to rate their services and be honest. They hate bad ratings, so they'll try to provide good customer service.
1978877
James you are correct. If you pay any attention at all to product reviews, it is blatantly obvious. An average customer doesn't use all the technical information that the companies will. Sad thing is now customer reviews are only helpful if they are bad. Those are the only ones I read and go from there.
1982240
I don't know, but I think they would help you directly. I trust their judgement and honesty. Try asking directly, they seem to really be quick and informed and helpful with any questions. Very customer friendly- and they guarantee satisfaction.
1969990
Mine DID NOT I have to call them and get them to send me the Printer they told me it did not come with one but they would send it to me since it was in the pitcher and it DID NOT come with the credit card reader and they would not sent it to me. The program is not a good one the recipts are hard for the customers to understand it show the after tax total on all sales so the customer thinks they have been overcharged on all items and they do not understand that they were not. There customer service is very poor they could not help me some of the most simple tasks that I needed done and I had to figure it out on my own. The program is NOT very user friendly. Mine DID NOT I have to call them and get them to send me the Printer they told me it did not come with one but they would send it to me since it was in the pitcher and it DID NOT come with the credit card reader and they would not sent it to me. The program is not a good one the recipts are hard for the customers to understand it show the after tax total on all sales so the customer thinks they have been overcharged on all items and they do not understand that they were not. There customer service is very poor they could not help me some of the most simple tasks that I needed done and I had... » Read More Mine DID NOT I have to call them and get them to send me the Printer they told me it did not come with one but they would send it to me since it was in the pitcher and it DID NOT come with the credit card reader and they would not sent it to me. The program is not a good one the recipts are hard for the customers to understand it show the after tax total on all sales so the customer thinks they have been overcharged on all items and they do not understand that they were not. There customer service is very poor they could not help me some of the most simple tasks that I needed done and I had to figure it out on my own. The program is NOT very user friendly. « Show Less
1358807
yes. You may need their team to help with what you want. They are very responsive.
755777
Apparently no with authority or knowledge is interested in replying or answering your question. That is Customer Service, even at Amazon in the U.S.A SADLY!!
924844
Follow up on their error. If they don't respond I would file a complaint. I'm tired of bad customer service. They need to be held accountable for their errors.
1676825
worst customer service and horrible experience - not the answer you were looking for - but still the truth
1803789
That seems more like a question for the Secret customer service department.
1914264
Yes, this company is unscrupulous. I emailed and left a message, but they never reply.
1390875
Not that I have seen so far. Service from the company has been excellent, and it's still working well for me. I do wish it could be a bit cheaper, but pricing seems to be at or below the competition, so I'm willing to pay for what works.
1712416
I don't know. The company does answer their phones. Maybe if enough of us call they will fix the problem!
1497395
I've had a very bad experience with this product. The first one sent was defective. Customer service didn't answer their phones or return voicemails or respond to emails. When I finally spoke with customer service, they sent me the wrong replacement part. Subsequently, I was asked to return the product and after a long delay, I received the replacement, which was also defective. I've given up, as when I asked about refunds, the customer service people said I have to deal with someone else who sells the product, not them. It has become too costly and time-consuming to pursue this further. The product idea is a very good one, but in my experience this brand and model is a piece of junk. I've had a very bad experience with this product. The first one sent was defective. Customer service didn't answer their phones or return voicemails or respond to emails. When I finally spoke with customer service, they sent me the wrong replacement part. Subsequently, I was asked to return the product and after a long delay, I received the replacement, which was also defective. I've given up, as when I asked about refunds, the customer service people said I have to deal with someone else who sells the product, not them. It has become too costly and time-consuming to pursue this further.... » Read More I've had a very bad experience with this product. The first one sent was defective. Customer service didn't answer their phones or return voicemails or respond to emails. When I finally spoke with customer service, they sent me the wrong replacement part. Subsequently, I was asked to return the product and after a long delay, I received the replacement, which was also defective. I've given up, as when I asked about refunds, the customer service people said I have to deal with someone else who sells the product, not them. It has become too costly and time-consuming to pursue this further. The product idea is a very good one, but in my experience this brand and model is a piece of junk. « Show Less
1066177
I'm sorry, I don't know that answer. I will tell you that they have terrible customer service when you have a problem.
497895
To be honest, I don't know. But I would also like to know if this customer have a reply
1878677
I think they are, they have been really good to deal with. I have called them several times and each time they are eager to help. I would give them a call.