only one big nut was included missing the second big nut for airplane's front wheelPlease send us a big nut for front wheel of airplane ASAP
37392
Sorry Tidda, but I am just a customer like you and just provided a review for the product. You will have to contact the manufacturer or distributor of the product to obtain the part you are missing. I do not have that contact information.
37393
I found the following information on the Battat website in the FAQ section. Their customer service contact number is listed below. "You should be able to receive an exchange or a refund at the store where you purchased your Battat toy. Otherwise, our customer service representatives can help you. They can be reached at 800-247-6144, Monday through Friday, from 8:30 to 5:00 Eastern Time."
37394
I found the following information on the Battat website in the FAQ section. Their customer service contact number is listed below."You should be able to receive an exchange or a refund at the store where you purchased your Battat® toy. Otherwise, our customer service representatives can help you. They can be reached at 800-247-6144, Monday through Friday, from 8:30 to 5:00 Eastern Time."
967653
contact the manufacturer and ask for replacement parts if missing, otherwise order the parts
931782
My replacement kit did not come with any white support posts that attach the yellow cockpit to the metal frame.
858596
It should have included it. Contact the seller they can probably send you one.
1653613
I wish I knew. I broke mine as well, plus the wheel fell off during a landing. Most of this happened when the power connectors broke off the board while the plane was in flight. I think mine might be beyond the cost of repair at this point. Just glad it wasn't one of those $500 ones. :-/ Sorry bro
804163
We had to return ours because it did not have all of the parts. We did not reorder.
2243064
As per my review: mine lacked reinforcement rods in the stabilizer and elevator which caused an expensive ($100+) crash. No way I could know the rods were missing until I saw my friend's had them! Long after my crash.
580070
******** Mine didn't include the legs either, and the plastic bag with the flamingos inside was heat-sealed. They were never in there. Not happy because I need them for a party in 3 days. Please send a replacement ASAP!!
289862
No, but I wasn't expecting to be. They are not very good about replacing missing parts on new units. Mine was missing a wing nut on the rear safety flap. I requested and received a new wing nut but no washer and bolt to attach it. It isn't something I would buy again. sorry.
523510
Whoa... this is a huge problem! I bought these propellers and installed them, they work great! However, one crash later, I find that one of my aluminum posts has stripped and can no longer hold the screw, therefore I can't use these props AT ALL! We need to be able to purchase spare aluminum posts AND screws. Can you post specifications on the screws and posts so that we can find them at our local hardware stores when these things break, please?
1892601
They have a website dedicated to parts. This is one of the best airplanes I've owned and currently I have around 8, but they all are harder to fix than the fun cub.
1747352
I don't think it's comes with the front wheel but I will check and let you know
1787479
you're right, same thing happened to me, unfortunately one of the feet is now missing, so even if we found an answer it wouldn't help me, good luck
1550291
Mine didn't even come with wheels. I'm guessing it's one or the other. I would have liked wheels.
204458
it should come complete, I agree on the comment about extra battery. Great flying machine, it has its days but that is due to pilot error. HAve fun
1880070
They should have been in the hardware packet. If not, call the mfgr and they should be able to e-mail them.
1730083
It is my understanding that the seller is also the manufacturer. They should be able to provide a new wheel. Also with the wheel measurements you should be able to get one from your local hardware store. If you have already tried these suggestions, I don't know.