The lense cover - the two flaps that cover the lense upon turning the camera on, somehow got jammed. Does anyone know how to fix this problem?
13830
Get a can of air and spray it into the corners. Something as small as a piece of sand can jam the movement.
682944
No Amy, and Ive actually had this problem on some previous cases before but it leaves more than enough space for the lens and flash to work properly without interference! hope this helps! :)
627569
Make sure the battery is fresh and inserted correctly. By the way, access the battery compartment at the rear by the switch, not at the lens.
2091189
It opens and closes fine but I received a message saying "the camera has been dropped" once or twice a day. I took the lens off and a year ago and have not received that message since. I had multiple problems with the lens on my RX100.
2199778
I have had three of these, and they all seem to develop this problem. I've used a pressurized can blower ( as in wine saver) to clean it, and that works for awhile. Other than assisting with fingers to open the lens cover, I haven't found any other solution. K
1267407
Mine got bent and now opens partially then I open it with my finger. Took it to canon and they said it's not covered. Couldn't repair it either b/c lens cap is part of the entire lens. Offered me a refurb for 550. I said no thanks. Still using it but it's a pain.
826683
When you power on the camera and the selector is switched to camera or video, the lens cover opens. If the selector is on playback, the lens cover does not open. If the camera is already on and you are in camera or video mode and then change to playback, the lens cover closes. So, in short the selection of camera or video will open the lens either during operation or on power-up. The lens cover is closed with the selection of playback whether from power-up or during operation. Hope that helps
240651
It could be that a tiny obstacle has entered your camera and caused this, or that the mechanics of the cover have been compromised, or that there's a glitch in the 'computer' workings of the camera. I have seen this in many other makes and models, and if your warranty doesn't cover it then try to manually move it one way or the other. Most likely a spring came loose. Bummer, though.
2069280
How is it possible for the glass to cover the lens for the camera? THE lens is on the other side of the exposed face.
436859
I had the same problem and I found a fix on a different site, so I thought I'd put it up here, too. It seems the "access" message happens because the lens doesn't open all the way; not sure why that is. However, when my camera opens and says "access," all I have to do is get it all the way out. So: very VERY GENTLY pull on the end of the lens (away from the camera body). You can't even feel it move, really, but then it starts working again! Hope this helps.
1242222
Good news, guys. I called Fujifilm and they're sending me a new lenscap. Turns out the girl I spoke to in the Parts Department had the same camera and knew of the problem firsthand. The camera is awesome, but I'd advise getting rechargeable batteries, because it drinks juice.
25073
This happened to me too!! Does anyone know of a cheap fix? I called Olympus and it will be $145 to fix it. One day it was fine, the next day it was internally cracked :(.
425470
yes-- accidentally obstructed lens when turning on camera. Lens went off track & froze; spoke to Canon support; no fix. Sent camera back & got refurbished replacement (ordered another 1200 while waiting, now have backup.)
309520
Sharon, this happened to me as well during the warranty period so I sent it to Panasonic and they fixed it for free. It is a cheapy plastic shutter window for such a nice camera. Good luck!
87254
If it's any consolation, I didn't end up pulling out the lens cover pieces - I just put the camera away in a drawer and forgot about it. About 3 months later I took it out again, charged up the battery and it hasn't missed a beat since! The lens works perfectly. So, maybe it just needs a rest, a kick around in the bottom of a drawer or a good thump...
373062
No the camera will not accept a lens cover or lens filter of any type while turned on. In fact the camera will not let you put the manufacturer's lens cover back on while the camera is turned on, the lens must be in the fully retracted position, i.e. turned off, to put this lens cover in place. The camera will even buzz if you turn it on with the lens cover in place. This is a minor flaw in the design of a great camera. Buy it and you will be very happy with it!
1852956
I didn't have any problem, but as I took it apart I laid it out in the same order that I took it apart. Then put the new one back the same way. I also took a photo with my camera before I started. The new part works great. The repair shop was going to charge me $60 to replace my part. Glad I did it myself. Good Luck. Ray