One of the poles that hold the netting has snapped in half. Is there a way that I can buy just one pole from your company?
38794
Contact Aosom Customer Service 877-644-9366 or CustomerService@aosom.com. An alternative would be to purchase 3/4" or 1" EMT (metal) conduit and cut it to size. Whichever size is closet to the original pole.
272674
The snow shoes came with two poles, but they are cheap. Lost the basket off one during the first time out.
814631
poles are fiberglass and shock corded .. you could probably purchase replacement parts from Wenzel
887832
Not sure you can buy from this company but Home Depot has similar that fit the poles. However, I would get the poles at Home Depot too. These Poles break very easily.
128135
Occasionally a defective net ships out--- that might be the case with yours. Please send a note to our customer service dept and we'll replace it for free. Go to the site and click 'contact us'. Thanks, Chris
885052
I would have to dig it out of the bag and open it to answer your question. I would contact the company. I saw several of these in use on Pawley's Island during May 2014 and they held-up well in high winds without using a pole anchor.
1070557
Yes. The nets can be purchased on Amazon for around $23.00 Type in "mylec replacement net" and it should pop up. There are a couple different sizes to choose from.
2032714
It's not just the screen, the mat and netting is all one piece, so essentially it would be like replacing more than half of the product, and not even sure if it's possible .
1259278
When it encountered its first wind, a pole broke making the shelter unuseable. It would be a possible easy fix with a replacement pole, but Coleman does not have replacement poles for this Coleman model. For the price and poor poles, its not worth the money. Not recommended!!
1438259
Yes. Please contact us at 800-456-2129 and we'll gladly send you a replacement pole. Thank you.
584883
Based on how the tip is constructed (basically just glued on), I don't think you'll be able to fix it in a way that will last. If the pole was new and barely used, you might be able to contact the manufacturer and get it replaced. If not fairly new, you might be out of luck.
1134125
I had the same, waiting for the return email from CS. Mine snapped on the aluminum casing the joins the to black poles. It's a shame because the rest of the product has been solid, if they would have only gone with a thicker gauge on that connector. Going to ty coming up with a custom bind, maybe pvc, for the time being.
222080
Actually I'm sorry this was the one I bought a yr ago...it faded in 1 month and blew away. It was 2 poles though.
301629
Call customer service. We ordered this last year for xmas and the electronic scoreboard did not work. Customer Service was helpful and the replacement part sent in just a couple of days. Another option for the nets (assuming you are talking about the nylon and not the actual rims) is to tape to the rim. I did this because I found the nets loose and always slipping off - black gorilla tape did the trick.
857802
I have this tent and lost all of my poles during a move unfortunately. The tent is still in good condition and I saved it hoping I could replace the poles. I'd be interested in buying someone else's tent to get the poles or in selling mine if someone needs the tent or rainfly... There are two styles of the cougar flats II to be aware of though...
777985
The response was that they don't have replacements. I used a plastic plumbing tube that fit the fiberclass poles. Had enough left over to replace the second flag connector that broke shortly after the first.
916802
Don't even bother getting factory replacements. they will just break again. Go to http://tentpoletechnologies.com/ and tell them you want replacement ALUMINUM poles for a Solitaire. They will ask you to specify what year. I did this. Cost $50 but worth it since factory replacement poles are $30. The aluminum ones are very nice and come precurved.