Do you have a troubleshooting guide? I am still having issues installing - it does not recognize the cartridge. I read the other reviews, hasn't helpe
43379
If you have removed the packaging tape and set the cartridge firmly into the slot, turned the unit back on and it still does not recognize it then the contact points were never replaced. Once a cartridge is empty and reloaded they have to replace the contact points which tell the unit it is full of toner again. Hope that makes sense.
1498548
Can't say. Been working fine on mine without a hitch. On the third "replace cartridge" notification and reset with no issues...
651315
Never looked. Figured I bought a cartridge a month before I installed it there should be no problem. Unfortunately I threw the whole cartridge out and box as I needed this printer functional for my business.
2104836
Double check that you have ordered the correct cartridge for your printer model. Check that it is in the correct slot and installed firmly.
912544
You did not provide the printer model.Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer.(ONE cartridge will suffice for this test.)If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
2138525
Some of my games work and some don't. I think you should try to clean the cartridge. If it still doesn't work, i don't know.
692654
Having the same machine, I have never had a problem. Check that the cartridge is not defective and that you have correctly inserted it in the right slot.
256495
First thing check to make sure this is the right cartridge for your machine by looking into your owners manual if it is then the tab you are referring to is the way it is locked into your printer just push forward and then down you should feel and hear that it has clicked into place I hope this helps you
2232654
I had the same problem, and ended up sending the printer back. Is it possible to make it work? Maybe. But it is certainly not worth the time it would take to get there. The documentation is pitiful. Very frustrating. But you know that already...
69748
My machine stopped working after I replaced this new cartridge ,,was working from begining ....so I don't know what's going on. U better ask Elos gustomar service make sure before u purchase this cartridge. ( I tried to contact for help but not success )
456859
When I installed the first black cartridge from the set in my xp-410 it didn't work initially. I did a print head cleaning cycle and now it works fine. Waiting to write a review until I've had a chance to try the other cartridges, but figured I would share my experience. They should have a basic trouble shooting FAQ site that you could go to for common issues that might be easily solved.
1678447
make sure all plastic and wrapping is off each cartridge and if still not recognized then go to settings on ur printer and preform Maintenance, it should clean everything and it will help it read the cartridges.
210599
If I were you, I would take the cartridge out while carefully noting how it was threading through the machine and then put it back in. If putting it back does not work, then click the help button on the menu bar on the top of the screen when you signed in to amazon.com and go through the questions that ask for them to call you. When you get them on the phone tell them the cartridge was working for a few times and you want another one send to you. They will most likely return your money or send you another one free.
15192
I'm sorry I'm unable to help you. I returned the item for refund so never had to replace the cartridge.
1967094
After awhile my printer didn't recognize the cartridge either. Annoying, I know!! I emailed the seller and he gave me a full refund.
2187757
Has anyone figured out how to use the 57 color cartridge without having the error message?? Can we disable the error message?
78383
Thank you. So I ordered the drive and followed instructions for installing but it is not recognized by Windows 7 and the trouble shooting guide is useless. Then I tried it on a laptop running Vista and it started installing but finally gave up saying to contact the manufacturer. This is the 3rd time I have bought an item based on information from persons who claim to own the product that turned out to be a big mistake