In less than a year the machine stopped working, the motor sounds but does not move or vibrate, can help with the technical service or any other infor
29702
They offered an extended warranty when the machine was purchased from Square Trade. If you did not purchase it, then I am not sure about how long the manufacturer warranty is on the original purchase.
29703
Hello Luz, I've taken these apart before for a chiropractor office, but this repair job I normally don't do since my trade is carpentry. There's really nothing to it, a motor and a plate. My guess if you hear the motor, that's a good thing, Perhaps somehow the connection to the plate vibrated off. In any case, see about what it would take for you to open it or someone handy you know if you're out of warrantee already and see what's not connected or broken. I hope this helps with your product's and knowledge to failure, it really sounds isolated from anything out of the norm. You may write back if you get it open and need more information with what you see if you're not sure. I will open mine up so we know how a working one is set up working. 9 times out of 10 almost anything can be resolved comparing with a working one and a non-working. Good luck
7970
Haven't had that issue so far, our machine is around 2 years old with no problems. I would contact the manufacturer.
428427
I was able to replace mine, bought a new motor. Surprised our only lasts two years. I own a restaurant and use it almost 3x a week and replaced it only after 5 years.
299245
If it breaks within a year, it can be replaced. If the replacement breaks (like mine did), you are out of luck. I would suggest you buy another brand.
764017
If everything is connected properly and still not working I'd send it back or replace part not working through the warranty which is for a year. A piece broke on mine, twice, and the local vacuum store replaced it. It was very easy. Usually seller will pay for return ship and even arrange pick up on a defective item.
983759
I would call Drinkwell and ask if they will replace the motor. 5 months is not long But , I will tell you I don't think the motors are the best made. I am on my second one .
1740876
Thank you so much for your reply. I finally ended taking the machine in for repair. Apparently a part needs to be replaced.But I will keep in mind the MX850 in the future.
2111332
We loved this machine. Warranty terms often time change, so I would contact the manufacturer or speak with someone that sells it locally.
1429619
It's probably under warranty. They should give you a new one. These machines are tight and made to last. You probably got a bad one.
500470
No, I've never had a problem with this machine (so far) Maybe it is just your machine and you should ask the mfg. to replace it? I'm sorry to hear that you are having problems.
888679
I believe you will need to send the machine in to the manufacturer to have this serviced. The best thing would be to contact the seller you purchased the item from, and they will be able to provide you with the necessary steps and contact info for repairs.
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
238799
i had the same problem ..i replaced the.....transfer motor...and that fixed it....there can be other problems....look on the net..for more info...that will help..
157916
Yes there is a one year warranty. And as several of the comments note occassionally the motor stops and needs service.
1508978
My machine is still not working from when I bought it. They sent new wiring, which didn't work. Now they are sending someone out to look at it.
87884
Not sure. I'm gonna be honest your not going to have a problem with this machine. However, I'm sure there is somethird party company out there willing to take your money in return for a warranty they will never have to fulfill.
646761
Send her a manual. It should also have info on replacement parts and warranty as well.