I have synced the collars and used them twice. Now I cannot get either collar to respond to the receiver.
30929
Sorry maybe they were a return before you got them. Better off sending them back & getting a decent reliable brand. They don't give you a hard time about the return but will make you write what is wrong on the box so they can fix it. Thats when they send it out to the next person. Also I will say that the theory behind this to work with 2 dogs is great & the bark feature when you arent there sounds great but... really if you need the correction you just cant switch fast enough for the correction to be effective. 2 remotes is a pain but much better for the prompt correction.
30930
Sad to say but they need to be synced each & every time. To be honest this brand is just plain junk. I sent them back. They will just look at it, maybe tweak it & send it to someone else. I should have taken all the bad reviews into account and just not ordered them.
30931
Put them both on the charger till the blue light comes on, now there should be a blue light and a red light, now unplug one of the receivers, select dog one on the transmitter and hit the beep or vibrate button, now unplug the other one switch transmitter to dog 2 and repeat, make sure transmitter is fully charged also
30932
You have to charge the collars every few days even if you dont use them. You have to charge the remote also.
1163306
If your transmitter still works, you can use the same wire and same transmitter. You will just need a second collar.
769547
The collar and the remotes are paired together. If you are familiar with cell phone and bluetooth devices it is along the same principle. It shouldn't effect the other one.
65905
jenny,yes re- synchronize and re-read the instructions but also call petsafe they will walk you through it too and they are very helpful too! hope that helps! we still love our collar and eil is still a yard stayer!
12124
Sorry I can't help you. Neither of mine ever worked long enough to encounter that issue I sent them both back.
1257354
I'm having the same problem on one of the 3 receivers and its just the default ring, not my custom one that I picked.
1915303
I'm finding the same thing. Our dog will be running around and we can repeatedly press the button and nothing happens. The light on the remote will be on, but because the dog is running around, I can't see if the collar light is on. (We know it's not activating because we're close enough the hear the vibration, and the dog has specific behavior when it goes off (like he startles and stops what he's doing). Then the next time is will work. I have a second remote in my shopping cart because we need two of them, but I'm not sure if I should delete it and return this one.
349898
If the red light on the collar is showing solid, assume you checked the batteries in the transmitter. You also want to make sure none of the buttons are jammed; otherwise, contact the manufacturer.
1909105
The collar must be paired with the remote in order for it to control the collar. If you don't pair your friends remote you your collar it would not control it. I use Garmin/Tri-tronics collars in hunt tests where hundreds of dogs are around, many with the same collar. If another handler hits their remote for their dog, it does not do anything to my dogs collar, just the way it needs to be.
935417
If the lights are not blinking on the collars, make sure they are fully charged first. Then firmly press the power button on each collar. There will be an audible beep once they are turned on. This is how mine works; hope that helps.
2136754
You have to be in very close proximity to the collar with remote. Almost touching. Other than that, is the battery in the collar fully charged and is the remote battery old? If so change it out. Good Luck, sorry I cannot be of more help.
62391
sorry cant help.. I don't think so? I pretty certain one transmitter can control more than one collar though
1149906
Try taking the batteries out for an hour from both units. Re-sync. Good luck.
410168
I would think u r referring to the receiver on the collar. The instructions do not say one way or the other. By the looks of it, I would say yes.
635505
I bought the original set up + an extra collar, for two dogs. The packaging said it would replace a non-functioning primary collar or could be added for a second dog. The collars are exactly the same and there are directions for syncing multiple or a single collars with the replacement collar. However, I have not tried to use the second collar by itself on the system. Hope this helped and did not overly confuse you.
199206
I only bought one collar and it works great. I would send it back and ask for a replacement...most companies will replace it free of charge.
1376454
If you have 2 collars, you can set both to recognize 1 controller. I have done it.