Upon opening a new 12oz. tube a clear & watery liquid came out. Have tried excessive squeezing the tube to mix contents..no luck..suggestions??
3350
Apparently the formula was changed...it used to be a cream. Mixing won't help. It still does a god job, even in that state...Regards
3351
When I purchased and used the product, I found the consistency to be very watery... so much so that I couldn't get it onto a sponge without it leaking all over the floor. That is just the consistency of the product. It is not an oil like some other leather conditioners. In fact, I didn't find this product to clean any better than plain old water, so I returned it (I've posted my full review below).
424731
The tube I got was full of liquid but I just shook it (for about a minute) until it hardened; it started coming out as a thick cream. I left it out for two days to see if it would go back to being liquid but that hasn't happened...yet. Though I don't know if it's a bad batch like C.Ho said since I haven't experienced any sunburn. I'm dark skinned so that might be why.
1827292
Try cutting back liquid. Mine has turned out different when I use broth or stock instead of water.
964567
I had the same problem. I started to use a measuring spoon even when told to use just a few drops. It is really about technique. You will slowly tilt till you see liquid coming out and quickly reverse. Sorry I can't be more helpful :( Hope you figure it out.
1792683
Hi dear, you should mix 2 of the tube cream (the light Brown) to 1 of the Oxidant (the white bottle). However if you put more Oxidant you will get more lighter colour but better stick to their ratio.
1198873
We did not have this issue or have to puncture anything - we simply removed the sprayer portion, filled with water, replaced the sprayer part and used. You may have received a defective bottle?
1220082
I have no clue as to why this happened. I have bought this several times and it's always clear! If I were you I would call the 800 number on the container and ask the manufacturer about that.
1278579
I had the same problem. What i did on my second bottle was to shake it each time before using and then when it was getting close to the end was adding a bit of water and shaking and micorwave for 10 seconds, seems to get it all. I hope this helps.
1816882
I put it in wet dog food. It started off like it was going to work, but now isn't helping at all. Does this sometimes happen? I'm not sure I want to continue with it after this bottle is gone if it is not working.
2030489
Mine was a liquid. It needs to be shaken up very well..... That may be your problem..
663800
Try putting the bottle head down in a small glass of really hot water, just cover the cap, not the whole bottle. Or try pouring acetone around the opening of the bottle.
943970
that happened to me. It just means it may have had to much water to begin with (above the curve of the jar). I just emptied out the excess and put it back. Clean hands of course.
888405
Sorry, I have the same issue and didn't know what to do, so I glued the one cup that had cracked at the top seam...which kept the liquid out of the inside gap...other than that, they keep things hot longer, so I keep it with the cracks and all.
188778
You added too much liquid. Next time reduce by one or two tablespoons and you should be fine.
1790986
My bottle did not have anything floating in it. I would say that you should contact the manufacturer .
339199
I never had a liquid version. I always shake mine before I use it and that might solidify it back to a gel.
1993073
You may try a heat gun carefully ,to much and it will bubble. I have never had a problem of this kind before. Why it happened is a mystery. If you mixed it well this should have not happened. The one way it may have happened is the parts were not equal,sometimes it may look equal but is not. I like to role to equal ball sizes as close of diameter as possible :-)