My unit is about 3 years old. The water is heating, but the fan is not kicking in-- sounds fatal... Any ideas or quick fixes?
39351
This happened to me as well.... unit heats up fan doesn't begin then unit turns off with hot water in pot. Seems like a fuse problem where the fan isn't able to detect the temperature and begin cooling. Probably need to get a new one. I called Westinghouse and they said that they discontinued the product for good reason. Also, remember that the charging and electrical units are all in the pot so do not get that area wet otherwise it will likely mess up the electrical components. This happened to me in less than 1 year! So go figure. Good luck
1720682
Same issue with this and a former model for us. The solution is to turn it down. Yes the water isn't as hot, but...
125970
It sounds like some water has leaked into the unit making it unstable. I've had this problem and discovered that the seal around the top was the problem.I actually had to pry it open enough to get the water out and then re glue it. Good luck.
322577
Not likely, I've had 2 of these do the same thing, either the heating element went out or the sensor that detects that there is water in the unit is bad, either way the repair part required would probably be to expensive to replace, so enjoy you nice big oversized toaster.
349595
I had a similar issue just the other day. It seemed the water temp wasn't moving. I unplugged it, let the heater sit (in the water) unplugged for about 20 minutes. Then plug it in again. I think the heater needs time to get acclimated to the water temp, before the filament or whatever starts cooking. Give that shot before you start slamming the heater against the wall. = )
904585
Your heater is broken. This happened to me as well. I've gone through a lot of steam cleaners, but this had the shortest life span.
493929
Good morning, I have had mine for only a year and it has not had any problems. However, I had a couple of thoughts that might (or might not!) help. Have you tried a different plug in? There is a safety limit switch that will turn off the machine if it overheats that may have failed. Finally, the heating element may have failed. If you have not done so you may want to contact the people that built it - they are here in the USA so they should be available to help. Good luck, I would really miss mine! Dave
1697927
I just bought this unit in December and I have the exact same problem. I love the unit. It is on my bedroom carpet so I am going to try to put a mat underneath it to see if that helps and I will try to change the water level a bit as another person suggested. My guess is that the water sensor works well and the system needs to be level. Someone else told me to put it up at the highest setting and that may help. I really don't want to have to replace it and its too late to return. It really is an awesome unit. Looks great too
524168
This seems to be a common problem with this product. I would contact the seller and get it fixed if the cost is reasonable. They sent me a new one when mine broke but now the second fan has gone out as well. As I do a lot with my dryer I can't afford for it to be down so I bought an Excaliber.
2260292
At one point, with a different unit, mine was doing something very similar. After some experimentation, I determined the the cooling fins were full of lint and the unit was over heating. I solved the problem by taking the unit apart up by where the fan is. I used a compressor to blow all the dust and lint from the fins. I reassembled the unit and tried it again. It worked fine.
2227112
Please check water pressure. We had same issue until we lowered the pressure. Best of luck
931598
We've had ours since Jan. No problems. You might try letting the water run for 10 mins. Before you use it.
750942
I've owned two units...the first unit died after about 2.5 years and the other is on year three without any issues. Advice, don't turn up the temperature to it's highest setting....back it off and set it lower. The unit will last longer.
2137294
Ours is working fine. Did you put in too much water? The different water levels are a bit tricky to see.
2137691
Possibly filter needs changing or fan needs to be cleaned. You can check for solutions on youtube if you cannot find solution in owners manual, we were able to fix a problem we had starting it up this summer. But ours is working well now.
1906906
Hi, Haven't had ours for long enough to have any problems. However, knowing what little I know about electrical heating elements, if it's making noise that's probably not a good sign. Would take the time to send it in either for repair or replacement. These aren't complicated devices, but the potential for fire is always lurking the background. Don't want to overkill, but wouldn't take any chances... Jay Miller
583228
Check the manual here for the troubleshooting section: http://www.soleusair.com/Manuals/2011%20Manual/SG-DEH-30M%2045%2070-1A%20Soleus%20Manual%203-31-2011.pdfSometimes I think it's just the fan kicking up a speed every once in a while.