There does not seem to be any gel coming out .Is there any way to activate gel release, like twisting the tube?
29141
YES turn the Gray Cap at the bottom of the tube-> Clockwise to the right a couple of Clicks you will see it start working :)HOPE This HELPS!! Sandra
29142
The tooth whitening stick or pencil is at the end of the toothbrush you pull it out then twist or turn it to the right and there's a white substance that comes out of it , that is a tooth whitening substance there is no toothpaste included with this.
29143
Twist the silver cap in the direction of the red arrows after pulling it away from the brush.
1885174
I did not have the difficulty you are having. I simply held it under my right arm tightly and twisted with my left hand. It came out right away. If you have already tried that, then I am not sure what will help. What about submerging it in water?
1324246
I think you should send it back. First of all, I bought it for $20 less. It is in a tube, not a jar and I returned mine because it made my eyes swell up.
1168197
I did try to bend and press the pack into the pots. You can put the gel on the soil, but it didn't work as well as leaving it in the package.
1989033
Omg I have the same question I bought the primer which is so thick I can't get it out of the tube...horrible I contacted the company and they are rude I also bought the base and it is just not the same as the one I purchased In Zurich...What is the problem with yours?, is there anything we can do
78639
On the bottom of the unit there's a plastic tab. It takes more pressure on the tab than I'm comfortable with to release the catch that holds the tube, and you may need to push/pull the tube away from the housing while pressing hard on the tab. Removing the leaf attachment is harder, 'cuz there's less leverage.
1224491
Dear chas , I know the instruction book was inclufed but not the gel . I really wanted to keep it but I need an all over face . I am still waitinhg for refund
2145842
Just twist the circular part on the side and it'll eventually release. It should just slide right out.
2153801
Just pull it straight out or maybe try twisting a little to left or right as you're pulling it out. It has a little bit of tension to keep it in place but a good tug will release it.
2016077
I usually shake it a bit to get it out. I have found though after time of using it that its quality of use has declined. I am not sure why, but the stuff gets trapped and its not coming out like it did before. Not sure why. I am going to contact Ozeri to replace it. They have great customer service.
683175
The clear gels always have for me. Makes the cap very hard to get on/off. I don't know why they don't just put it in a plastic tube!
533862
I see that my product differs from some of the other answers. Mine came with two sealed caps and one squeeze cap. All three caps were red. To squeeze the gel out, you have to remove the "seal" caps and replace with the squeeze cap, which already has a hole on it. To close it, you switch the "squeeze" cap for the sealed cap.
751774
Just pull and it will comes out. May be your didn't changed for a longtime so it might be glued in. Pull hard.
339202
It should be a gel. Maybe it got too hot. It might work anyway. They sell it in several forms
2172947
I had the same problem. The shampoo popped up okay but the conditioner required a lot of playing. It didn't work until I pulled the pump from the bottle and twisted and pulled for a few minutes. Not even sure what I did to trigger the pump.
1815365
I would suggest try 3 tubes and do it religiously and if it doesn't work don't buy it again :)
1202083
The fast few tubes I purchased also seem to be separated. It still seems to work but I have to do a lot more rubbing in. Shaking the tube doesn't seem to help.