Does anyone know if it's normal for this size of box to have cracks inside at the bottom/ sides? The medium version has no cracks. Thx.
1181
I have never seen a "crack". ?damaged. I have also never seen one get damp on the outside or leak.
1182
I've been using the jumbo size box for years, and I think it's a great product. I'm not sure if you mean that it's cracked all the way through, in which case I would return it as defective. I place it inside a regular plastic jumbo-size litter pan and use it as a liner. (It's slightly big but almost fits inside.) It makes clean-up a lot easier. Also, I believe the corrugated cardboard is infused with baking soda (or something similar) which helps with odor control.
1183
It would not be normal for ANY litter box to have cracks. A litter box with cracks is something to be sent back or thrown out. Sent back is best so the manufacturer knows what the customer is getting. I personally do not like these boxes but I am referring to ANY litter box.
1184
I agree with Lynne. These boxes shouldn't have cracks. If they were cracked on arrival, they should be sent back. I personally Love these boxes! I am still using one I set up for our vacation April 1st. I scoop it like a regular litter pan and it is holding up very well
134660
Same here. I've experienced this twice. The 1st time my parents bought one. It arrived broken and was replaced with a 2nd that arrived intact. I order one again just a few months ago same thing. First one broke in transit. Second arrived fine. Seems the shippers need to break one before they take its transport seriously.
1234212
no that's not normal, but I've had that happen with other brands. it's possible the powder package wasn't sealed good. I would believe the product would be fine to use unless the outer box was damaged.
737069
Amazon packed it fine! It did not crack or break out of the pan. I did however order a secondary item (not makeup related) so it was in a bigger box and the manizer was wrapped in bubble wrap. I havent had any issues with makeup I have bought that Amazon packed.
1200125
Have had mine for over a year and I use it out in direct sunlight, no problems so far. Crumbling seems to point to both having been bumped around during shipping and either very old stock or its been exposed to heat for extended periods. Regular bumping during shipping can crack or break plastic parts. Crumbling (assuming it's really crumbling and not just breaking/cracking), usually points to structural deterioration which typically doesn't happen easily to this type of plastic when used/stored in moderate conditions.
1795967
No, the two sides do not come completely apart. I think there might be a slight chance to spill items if not opened carefully. You would need to make sure the box is laying on one side so that side does not spill when opening the other side.
398778
Curious about your question I checked my two bags. I found only two that appeared to have "lines" in them but I could feel no crack or roughness on the surface other than the manufacturing ones. I've had mine several months without any problems other than one created by my husband when he put tumbler with unrinsed cubes plus soft drink back into freezer; those leaked when washed.
965699
Mine was cracked too...and the red handle was missing. I didn't even realize it was missing until I got a larger one later. You might return it but mine works fine and the crack never got worse.
1838093
I've not seen any cracks. It might splinter if you wash it and wipe often. You should be flourinv it and dusting instead, keeping it dry.
398779
I haven't seen any crack. The cubes are filled with water so if it does leak, nothing harmful will be ingested.
732947
I have not had a cracking issue but can see how it could easily crack. Seems like a question for the manufacturer . Brian
2596
Wooooow. Sorry to hear that. Mine is still holding up well and it was purchased w/a deep discount because it was slightly damaged. Good luck in your quest for answers.
464023
For all of you that don't use the divider and are using a larger box: what brand box did you buy, what are the dimensions, and where did you find it? I want to put in a larger box and do not want to use the divider.
1148740
Mine has no scratches or cracks. Sounds like you may have a bad one. It probably won't affect the sound but I know that when you buy something new, it should be in nice condition. Mine came wrapped in a plastic sealed bag inside the case and both ends of the middle piece had plastic caps. Good luck.
1218427
Follow up: I see a previous poster had cracking issues...I had that with a previous mat...not a crack on this in over a year and counting.
1404784
no its good quality. its sturdy. had it for a while now not had an issue with it . no cracks .
791902
I had no problems with my box. Cover opened easily. If I were you I would return and have another box sent to you.