I have damage on the high side adapter's green o-ring, do you offer replacements or replacements under warranty?
3141
This is a forum for asking advice from other customers. You question needs to be sent to Amazon customer service.
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
107197
You can call their 800 support number. If it is in warranty, they will send you one for free.
2227312
Hi Michael, sorry to hear this. The only thing to do is to have it replaced. -Vincent
1338640
Hi Mike, We can send you a spare part for this. Please contact me through the link below and I will absolutely make the situation right.
1086797
You can purchase a replacement from emjoi.com. Search for emagine adapter and it should come up. I just purchased one for 19.99 from there.
2248526
Amazon sells replacement O-ring on their site... Check the diameter measurement and see if they have it in that size. Search for silicon O-ring.
2159057
You contact the people you got it from... From what I understand they are good on there warranty work and should send you a new one at there cost.
1610190
If the adapter is actually manufactured by Dell and not a third-party manufacturer, that may be your only chance of the warranty being upheld, but I'm not an expert on this at all.
462648
According to the papers all you have to do is contact support and they will send you a free replacement. Ill try to post a pic of it on Amazon here soon.
380661
Call customer support, the same thing happened to me and my box was fried I had to get a new one they replace it for free and it's shipping. They have a lifetime warranty on them. Take about an hour to get a hold of them but it is worth it their base in Illinois and are very helpful.
1614844
No issues for me, for me, must be a defected product. Ask for a replacement
306709
You have to contact the company, send them pictures of the damage or issue. They will make a decision and unfortunately will only give you 1/2 the credit towards anything on their web-site with the exception of newly released items. It's not much of a warranty, but in my case I broke the plug off is yours is a manufacturer issue they may give you a complete refund or new set. All you can do is contact them and see what they say. Be nice and maybe you will find favor with them. :0-{) Peace The Ronman
782726
My experience is still uncertain as the original adapter was defective and I'm awaiting replacement.
1908661
Hello R.M. Chavez, Please contact us at info@epareusa.com and we will send you a replacement right away. Best Regards, Epar
563377
hello&#65292; friend, please contact the seller you bought it from for replacement.