does anyone have experience with Sony customer service? I have, and they are so sub standard as to be beyond belief. Save yourself some aggravation, don't buy Sony!
6463
Hello George. Talked to Sony customer service three times today. Gave them Model & Serial numbers of our Vega Triniton. They confirmed it was a projector TV that entitled people to a free tv with free shipping. Our TV was not a projection TV. Suppose yours was? Anyway, the TV is at the curb for the City to pick up on Wednesday. Sony and I are no longer going to do business, but that's OK. Thanks for all your help.
6464
They are less than substandard and worse than the worst. I bought a Vaio laptop and have been given the run around and about six different 800 numbers for resolving my complaint only to find people who respond like robots and are not authorized to make a decision. I'd never again buy Sony based on my experience with their customer service and now I find in browsing the web that Sony is famous for their low grade service and failure to actually warranty their products. Stay away from Sony!
6465
I will never buy sony again. I went with them because I thought they were a reputable brand. Bought a home theatre system clearly labeled as supporting my ipod classic (which was 2 years old when I bought the home theatre) and it is not compatible. Spent hours on the phone with customer service, and they refuse to admit the product was misadvertised or do anything about it. Don't waste your breath with them!
6466
If it was underwarranty what is the problem, I find them very reasonable.. Email Sonylistens@am.sony.com with model number/serial number/ event numbers if you have one, and details of the problem and I bet they can help you. also include your serial number. Seems email is the best way to get taken care of.
6467
Yes! Sometimes decent products, but not worth the aggravation of dealing with non-existent customer service!
1820230
Hey I went to sony.com with my questions and clicked on customer support and chat I had a live chat and got my questions answered within minutes. I just copied & pasted the model # on from this site to theirs. Best Wishes.
176676
I saw on Sony forum that some of the buyers of the product, got those issues. The administrator of the forum, suggested to take it the repair.... So there's definetly something ronh with it.
2217135
Hi Rebecca, sorry to hear this. Talk to us at socialsupport@am.sony.com for assistance. -Vincent
1983677
Call Sony tech support. I don't work for them. I am a consumer just like you.
1505621
Good luck. I sent mine back for a refund. I was not happy with their customer non-service either.
380739
That is awesome! I called almost 2 years ago complaining about this problem and they basically wanted to sell me an upgrade for a $100 discount - terrible! Will be sending my camera back asap. Has anyone sent it back already and gotten a replacement? Would love to hear your story!
2272821
Hi Gabe, for further inquiries you may send us a letter at bis.product.support@am.sony.com, give us your contact details and your concern. Thank you. -Vincent
1171545
Hi Christina Sanny, Please send us more details about your concern at socialsupport@am.sony.com, give us your contact details so that we can assist you further. Thanks. &gt;joffrey
1697735
The recorder is a piece of trash. Mine worked exactly once. I can't believe Sony actually put their name on it. Look elsewhere if you need something you can rely on.
305848
Yes that happen to me too and neither amazon nor sony are taking responsibility. I have lost money and information, also pictures from last vacations. Totally regret buying it
2217502
Yes, I did. Twice!!! I bought a unit, it overheated extremely quickly during light to moderate use. I contacted Sony, they sent a replacement. Same problem only worse. Sony techs asked me to test the unit and record my results, which I did (including video documentation.) Suffice it to say, unless Sony has done a major retooling of this model, it isn't a flash you can trust for more than the lightest of use.
1149650
Hi Warfield, for further inquiries you may send us a letter at bis.product.support@am.sony.com, give us your contact details and your concern. Thank you. -Vincent
163857
Do not buy a Sony TV and the extended warranty is a waste. Sony contracts these repairs out and we have been fighting for over a month to get the repair completed. Last iteration was Warrantech sent two guys who had never done the repair on this TV, and within 5 minutes of starting the work, they broke two of the components so now the TV doesn't work at all. Seriously ??? Have spent way more time than you can imagine on the phone trying to get this sorted out. Clearly Sony and their contractor Warrantech have NO INTEREST in customer service or in honoring warranty repairs.
898292
Thank you very much NLee. You have confirmed what I was suspecting... after much reading around the web and on Amazon. I really appreciate you taking the time to do that.I'll get the Sony one.All the best to you... Jonathan
906039
No, this has not happened to me. However, if it did, I would contact Sony and see what they might have to say about this problem.
1479790
Hi Richard,We recommend you contact Sony about this matter to see if they can give you specific feedback about repairing this. We are sorry we couldn't be more specific, but we would hate to give you wrong information.