I can't seem to get the thing off my door and I need to change the batteries. Can someone help me out? How do you get this thing off the door?
19643
Hello, gently twist the device counter-clockwise. If it doesn't move the retaining screw has been tightened. On the left-hand side there is a rubber cover. Lift up the bottom and you should find a phillips head screw underneath. Back out that screw a couple of turns and the device should twist off.
19644
turn the viewer to the right until it detaches itself from the eye piece, then separate and change the batteries.
1794137
Hi Every lock comes with a tool that allows you to open a trap door. Then you can remove the alarm assembly and change the battery. Thanks
1771215
Pop off the front plastic cover. There might be one screw holding the batteries in behind a plate. Once removed, there is an electrical connector that needs to be disconnected. The batteries should slide out just by pulling on them. If they don't budge, they might be bulged. In that case, you would need to disassemble the chassis some more.
1467802
My husband has been fighting with his too for weeks now. He's tried re-setting several times with no luck. We have been manually opening our door ever since we bought this one!
468223
I called the company and they told me to be sure to put the batteries in order. 1st battery goes in the key pad then put the 2nd battery in the unit on the door. That should do it for you. However, if it still is problem go online and find the company and contact them.
1386940
I had the same problem and couldn't remember how to get the battery out.The unit separates at the point where the light gray meets the darker gray. Just pull hard enough at that point and the battery compartment will pull out. What probably happens is that it gets residue on the plastic or age just causes it to become more difficult due to not opening it frequently. If you pull hard enough, it will open. It is a single AAA battery that is needed.
2273674
Thank you for contacting us.In order for you to open the safe you will need to take off the little plastic cover between the handle and the number pad (can be done with a slotted screwdriver.) After doing so you can use you key to manually open the safe and replace your batteries.
1728322
Put the ceiling piece in place ...attach the light portion by aligning the piece (see the instruction diagram) and turning it to lock and secure. When you have to replace the battery....turn the light portion the opposite way and it should come off. Go to the website, it has a video which is a great help too. www.mrbeams.com
1209018
the root cause of the problem seems to be you putting your key inside the safe. ever. why would you do that? ever? i assume you have figured a way around getting the door open, but have you solved the "real" problem yet?
1748838
Try the battery door lock, just below the door, not part of the door. Less than 1/32" movement when locked.
29112
Hold the end with the light and pull up on the one you are holding. Unscrew the bottom and the batteries will fall out.
1662965
There is a seam under the on off switch, the entire bottom part / the handle pulls off and the batteries go inside there :) good luck!
1089555
I am sorry, I had the same problem. I ended up throwing it away and ordering a new one! I did not see any way to open it and replace a battery.
722030
thanks NAC. This was the problem for mine. I confirmed this by putting the batteries in, closing the door, and holding the plastic tab shut on the battery door. (On my Powershot S1IS there is a plastic tab that slides sideways in order to open the battery door. I dropped the Canon and must have broken this tab somewhere on the inside.) While holding the plastic tab in the locked position I was able to power up. I don't know if I need a new door - I'll try to figure it out.
21006
I don't remove the batteries at all. I just open the battery door to turn them "off."
1296478
I too, also lost my keys...I called around to locksmiths and very few would even touch it--thinking that it was stolen! The only locksmith I found that would even try to open it wanted to charge me more than what I purchased the safe for to begin with. I just had to buy a new safe and be more careful with watching my battery light and NOT losing my keys! I had a friend use a "saw-zaw" to cut into it (as the metal on the top and bottom is very thin).
1695877
I just went & opened mine, just to be sure. It was a piece of cake. Open the safe, push down the tab at the top of the battery compartment & pull it out & down. It's pretty simple. It catches at the top & the bottom just has a slot it sits in.