How is Sole Fitness's customer service? I don't mind spending $1k+ on a machine, but I expect it to last years. Schwinn machines have initially positive reviews, but their machines tend to break down fast, and ttheir CS is apparently atrocious.. How is Sole Fitness's customer service? I don't mind spending $1k+ on a machine, but I expect it to last years. Schwinn machines have initially positive reviews, but their machines tend to... » Read More How is Sole Fitness's customer service? I don't mind spending $1k+ on a machine, but I expect it to last years. Schwinn machines have initially positive reviews, but their machines tend to break down fast, and ttheir CS is apparently atrocious.. « Show Less
12558
I have had my Sole E35 for a couple of years. I called service recently because one of the aluminum rails had broken. Service was extremely helpful. They helped me locate the serial number (which is a challenge to find if you don't know where to look). They sent the replacement part quickly and since there is a 5 year warranty, there was no cost! Very pleased.
12559
I have a year old Sole E85 treadmill and my Sole E35 elliptical is about 3 months old. I assembled the machines myself and I haven't had to deal with their customer service yet (knock on wood). Prior to buying both machines I've read reviews there were good and bad reviews of Sole, but the majority were positive.
12560
I just called to check in on how long it will take to get it here so I'd know when to be home, once I purchase it online. No answer, not even an automated service to tell you they are closed. No hours on the website either. I called the shipping department, but that goes straight to ABF Freight. I realize they might be closed at 7:00 EST, but the fact that there isn't even an automated systems says a lot about what their set expectations at. I'm taking this as a bad sign. Going back to the research board and figure out the next possible candidate.
327381
One of the other original reviews I read was of someone who worked at gym and mentioned that although it doesn't compete with $1000-2000+ bikes, it was still built to last longer - and work better than a plastic thing, and came close enough to a $1000+ machine.
1983435
So far I haven't needed any warranty work, support, or parts, but I can tell you that the machine works great. I can say that it will give you a real work out, but than I am 72 years old so take it from that.
591583
This exercise machine was one of the best purchases I've ever made. I use it every day since we're elderly and pretty closed in by ice and snow. Also, neither of us has the best balance any more and this machine helps to keep our muscles strong enough to maintain that ever-so-important balance. We keep in mind that falls are the number one cause of people going to nursing homes and we try to avoid that at all cost. I've used a similar exercise machine at the rehab center here in town but I priced it and found it to be about $2,000 more than this one. I really doubt that it's any better. I turn on music on YouTube and then do my exercise and it works just fine. I love it. This exercise machine was one of the best purchases I've ever made. I use it every day since we're elderly and pretty closed in by ice and snow. Also, neither of us has the best balance any more and this machine helps to keep our muscles strong enough to maintain that ever-so-important balance. We keep in mind that falls are the number one cause of people going to nursing homes and we try to avoid that at all cost. I've used a similar exercise machine at the rehab center here in town but I priced it and found it to be about $2,000 more than this one. I really doubt that it's any better. I... » Read More This exercise machine was one of the best purchases I've ever made. I use it every day since we're elderly and pretty closed in by ice and snow. Also, neither of us has the best balance any more and this machine helps to keep our muscles strong enough to maintain that ever-so-important balance. We keep in mind that falls are the number one cause of people going to nursing homes and we try to avoid that at all cost. I've used a similar exercise machine at the rehab center here in town but I priced it and found it to be about $2,000 more than this one. I really doubt that it's any better. I turn on music on YouTube and then do my exercise and it works just fine. I love it. « Show Less
1753476
The machine used on me by the PT during my post surgery rehab was more effective. I was told it cost over $2000. If I give that machine a 10 then this unit is a 4 or 5. But on based on its cost by comparison it should have been a 1 or less.
65245
You call Sole. We had our elliptical break down (motorized ramp stopped working) and they sent us parts (covered) and referred us to an assembly specialist for labor (we were out of the labor warranty at the time). After receiving replacement parts for everything related to the motor and spending $200 on assembly/disassembly and the issue was still not resolved, Sole RMA'd our 4-year old elliptical and sent us a brand new 2013 model for free. Fantastic service.
456941
Thanks Todd for the info. We are actually getting a refund from them as well. We were going to go out and buy the extreme bike with the refund but now I think we will just save our money. Thanks for sharing your experience! You have been very helpful and probably saving us a lot of time and hassel! You are right about one thing though They do have great customer service.Melissa
1192965
12 Oct 2011 I have the same concern. I am seriously considering buying a Smooth Agile DMT. But several things concern me about the company. First, on their web page for the Agile DMT, they show Amazon ratings: 9 reviews with an average of 4.7/5. On Amazon, there are actually 19 reviews with an average of 3.5. Smooth did not include the negative reviews and implies that the Amazon rating is almost a perfect 5. This is dishonest. There are a number of people who speculate that Smooth loads up web sites with positive reviews. Even here on Amazon, a lot of the 5 star ratings for Smooth products are from reviewers that did not buy from Amazon and only have one review, the Smooth product. Those reviews tend to be short and all positive. Quite suspicious. I ramdomly picked another brand of elliptical and most of the of the 5 star reviews were Amazon purchases and the reviewers had other reviews. I searched BBB and "Smooth Fitness" and it looks like this company used to be the Fitness Superstore based in NJ. It appears (although I am not sure) that they went online only and moved the sales office to King of Prussia, PA. Their machines ship out of a warehouse in Indiana. I would really like to buy the Agile DMT but I'm just not sure if I can trust this company on warranty. If anyone has personal experience with Smooth I would love to hear your thoughts.
1590798
I get a good workout on it. I am very out if shape after having a baby but I only use it with one or 2 (at most) of the resistance bands. If I put all 4 on I cant do my workout bc I can't do more than 5 reps... I would recommend this machine. For $150 bucks, I think it's a great workout. Really sculpts and tones and builds strength. My husband uses it too and he is very fit and strong and he seems to get a decent workout on it. I would buy it again.
940618
1 year parts and labor - I would buy this one instead as it goes in a tri plane motion http://www.amazon.com/Vibration-Exercise-Fitness-Machine-Portable/dp/B00LNHXXFS/ref=sr_1_11?s=sporting-goods&ie=UTF8&qid=1418601053&sr=1-11&keywords=whole+body+vibration+machine&pebp=1418601074592
2226718
No it is not worth spending the money it cost! We replaced the belts several weeks ago and still not machine is not completely ready to use. Another words you will do the Maintenance, A cheaper one for home might be better, cause getting the gymn is not always easy!
1149829
I bought the livestrong ls 13.0E-2 in January. I have absolutely loved it! I had no problems with shipping. I was able to set up the elliptical by myself with out any problem. I have been using it basically non stop. The balance is great. You don't rock at all while using it. I have been running a bunch on it and i sweat, max out my heart rate, and push myself hard yet i don't get as sore as i do when i run the same distance outside. The programs that come with the machine are also great. Good luck deciding. it's a tough decision and i had to make it as well. I honestly don't think you can go wrong with either machine! I bought the livestrong ls 13.0E-2 in January. I have absolutely loved it! I had no problems with shipping. I was able to set up the elliptical by myself with out any problem. I have been using it basically non stop. The balance is great. You don't rock at all while using it. I have been running a bunch on it and i sweat, max out my heart rate, and push myself hard yet i don't get as sore as i do when i run the same distance outside. The programs that come with the machine are also great. Good luck deciding. it's a tough decision and i had to make it as well. I honestly don't think you can... » Read More I bought the livestrong ls 13.0E-2 in January. I have absolutely loved it! I had no problems with shipping. I was able to set up the elliptical by myself with out any problem. I have been using it basically non stop. The balance is great. You don't rock at all while using it. I have been running a bunch on it and i sweat, max out my heart rate, and push myself hard yet i don't get as sore as i do when i run the same distance outside. The programs that come with the machine are also great. Good luck deciding. it's a tough decision and i had to make it as well. I honestly don't think you can go wrong with either machine! « Show Less
2167778
I bought this for my handicapped sister who has balance problems It works wonderfully for her. That being said, should you have a problem with the trike the company customer service is non existent. Repeatedly called customer service and got absolutely no response. Also, shop around, you can find an identical bike at other stores. Walmart has an Schwinn adult trike in blue for $224.00. If I had to buy this bike again I would NEVER BUY THE WORKSMAN! Hope this helps.
11229
I thought about it. The problem is this... my membership (that was completely dysfunctional) was free for the first year of ownership for my stationary bicycle. I don't know if I'd have recourse toward something I didn't pay for... except for the fact that when I purchased the bike, it came with iFit and has never worked as promised. I know this, when my free one year membership expires in August, there is no chance I'd ever spend a single cent on iFit or any iFit product. I'm just a lost customer...
653212
We have had this trainer for approx. two months now. My wife uses it seven days a week, and I try to use it at least five days a week. At this point we have had not one problem with the machine. As I had stated in my review of the trainer you have to read the instructions and use them in the order that they are printed, when you assemble it Also a light coating of good grease on all of the moving parts makes a big difference in the operation of the trainer, and I am sure it will make a difference in the length of time that the trainer will last also. To be sure this is not a trainer that you would find in a professional business, but for home use it is really great! We have had this trainer for approx. two months now. My wife uses it seven days a week, and I try to use it at least five days a week. At this point we have had not one problem with the machine. As I had stated in my review of the trainer you have to read the instructions and use them in the order that they are printed, when you assemble it Also a light coating of good grease on all of the moving parts makes a big difference in the operation of the trainer, and I am sure it will make a difference in the length of time that the trainer will last also. To be sure this is not a trainer... » Read More We have had this trainer for approx. two months now. My wife uses it seven days a week, and I try to use it at least five days a week. At this point we have had not one problem with the machine. As I had stated in my review of the trainer you have to read the instructions and use them in the order that they are printed, when you assemble it Also a light coating of good grease on all of the moving parts makes a big difference in the operation of the trainer, and I am sure it will make a difference in the length of time that the trainer will last also. To be sure this is not a trainer that you would find in a professional business, but for home use it is really great! « Show Less
1754689
I am considering a 231 model. I have had a 201 model for 2.5 years.... had to have a flywheel in it for this exact problem after one year. ... now the 201 model is doing it again, and it is out of warranty. .... is the 231 built with better components?? By this post it sounds like it is not.. I bike on this a ton... every day. up to 80-100 miles on a good day. Seems like a waste if it is not. I bought Schwinn because I though the components were the best. .. and not so concerned about the bells and whistles. Any help appreciated. Thanks.
1495173
I have the same problem with my total gym 1500. I came across your amazon.com post while searching for a replacement wheel. I found a store that sells replacement parts for the total gym 1500 model if you are still looking for rollers. I don't know if they are legit, but they say they sell wheels and other replacement parts for the total gym. Also, one thing that was indicated by them on their site is that "Our parts are very high quality after-market replacements and are not official or endorsed by Total Gym Fitness, LLC®." I hope this helps you because I know how frustrating it is when looking for a round plastic wheel and finding out that no one sells them. I have the same problem with my total gym 1500. I came across your amazon.com post while searching for a replacement wheel. I found a store that sells replacement parts for the total gym 1500 model if you are still looking for rollers. I don't know if they are legit, but they say they sell wheels and other replacement parts for the total gym. Also, one thing that was indicated by them on their site is that "Our parts are very high quality after-market replacements and are not official or endorsed by Total Gym Fitness, LLC®." I hope this helps you because I know how frustrating it... » Read More I have the same problem with my total gym 1500. I came across your amazon.com post while searching for a replacement wheel. I found a store that sells replacement parts for the total gym 1500 model if you are still looking for rollers. I don't know if they are legit, but they say they sell wheels and other replacement parts for the total gym. Also, one thing that was indicated by them on their site is that "Our parts are very high quality after-market replacements and are not official or endorsed by Total Gym Fitness, LLC®." I hope this helps you because I know how frustrating it is when looking for a round plastic wheel and finding out that no one sells them. « Show Less