this unit is 6-7 years old I am told. I cleaned the burner itself but the pilot light does not stay lit when I release the pilot. WHY ???
19556
Thermo-coupling needs to be replaced or look for a reset button near the pilot housing.
19557
Sometimes it does that and you have to leave the knob pressed down for 10-15 seconds to let the pilot get a good flame and then slowly release it. At this point you can either leave the pilot on or engage the ceramic tiles.
19558
Just got the one we have so I don't know a lot about it . Read the anwser about the thermocoupling sounds about right. Do know I would not bypass this safety feature. It not worth your life. Hope you do well
19559
There is a thermocouple that is heated by the pilot gas light that keeps the gas flowing once the pilot control is released. The thermocouple may not be aligned so that it is heated by the pilot gas light or it could also be bad even thought it is heated by the pilot gas light. The thermocouple looks like a thin tubular component mounted next to the pilot tube gas opening with a long thin tubular tail that leads back to the pilot control valve. Testing the thermocouple if it is good or bad is out of my area. Just make sure the thermocouple is being heated by the pilot gas light. If its working, the pilot gas light should stay on. If not, then it is bad. There is a thermocouple that is heated by the pilot gas light that keeps the gas flowing once the pilot control is released. The thermocouple may not be aligned so that it is heated by the pilot gas light or it could also be bad even thought it is heated by the pilot gas light. The thermocouple looks like a thin tubular component mounted next to the pilot tube gas opening with a long thin tubular tail that leads back to the pilot control valve. Testing the thermocouple if it is good or bad is out of my area. Just make sure the thermocouple is being heated by the pilot gas light. If its... » Read More There is a thermocouple that is heated by the pilot gas light that keeps the gas flowing once the pilot control is released. The thermocouple may not be aligned so that it is heated by the pilot gas light or it could also be bad even thought it is heated by the pilot gas light. The thermocouple looks like a thin tubular component mounted next to the pilot tube gas opening with a long thin tubular tail that leads back to the pilot control valve. Testing the thermocouple if it is good or bad is out of my area. Just make sure the thermocouple is being heated by the pilot gas light. If its working, the pilot gas light should stay on. If not, then it is bad. « Show Less
19560
I've only had mine awhile but I learned if you turn it to pilot, hold it down for 5 seconds then push the ignitor, it lights.
19561
Make sure you hold it down for a minute before you release it, so it will heat up the element. If that isn't it, I have no idea. May be defective.
19562
Usually the first thing that stops working is the thermocouple. It sticks up in front of the pilot flame. It holds the pilot flame on,(safety, if pilot goes out it releases the pilot valve). Next possibly the gas valve which usually lasts much longer. The thermocouple needs to be the same length,longer not shorter.
2172309
The Pilot light stays lit as long as you supply the gas, once you turn the gas off you must use the battery operated sparker to lite to pilot light.electric start is more expensive. Once the built in thermostat calls for heat the electric start starts the flame, where the pilot light would light the gas! Again more money for the better stove!! In some cases a lot more!!
455853
Most probably a bad thermo-couple. The thing that you heat up when you first light the pilot. If this is bad the pilot-light cuts off the gas. When you first light the pilot you must hold down the light pilot button for 15-20 sec. to heat up the thermo couple for proper operation.
462300
I've been using mine for a little over a year now. However, I seldom use the right burner, which is for warming or simmering. But, I use the main burner all the time. I haven't had an issue at all since my purchase.
1836239
I can only suggest you check all your connections and blow out possible dust/grit w/compressed air as detailed in instruction book. My son has to do that occas., when the pilot flame has a yellow tip or looks too high. If that doesn't do it, I guess you should call ProCom.
506967
Main flame stops when set temperature is reached. Pilot light is on always. P.S. I also have the blue flame model and it seems to use more gas then my old catalytic model did. My btu's increased by 1/3. Both of mine are 30,000 btu without blowers
922058
Check and replace the batteries. I had exactly the same problem. I Called the company, their customeer service is great. At there suggestion I found one of my batteries was "defective". Replaced it and all was fine. BE sure the unit is NOT mounted close to a heater vent as warm air from heater can cause unusual activity with the light.
2114963
Yes, the pilot stays lit while the heater is on. If the pilot light goes out the unit will turn off.
1362891
Sounds like it could be. I've used mine twice now - no problem with either burner. Rather than try to troubleshoot it, you may be better off calling Amazon/manufacturer. Good Luck.
2163350
Turn the knob to pilot and press down and hold a while until the thermocouple kicks in, so the pilot will stay lit. Main problem I have had installing these---if the gas has been off a long time, it takes forever to clear the line of air, because the very small hole for the pilot has such a small flow. In that case I loosen a fitting close to the heater and allow a fair amount of gas to flow out --then tighten the fitting. Sounds scary, but so long as you just loosen the fitting , it won't take but a few seconds to tighten the fitting. You can typically tell by the smell when you finally get pure gas flowing. Turn the knob to pilot and press down and hold a while until the thermocouple kicks in, so the pilot will stay lit. Main problem I have had installing these---if the gas has been off a long time, it takes forever to clear the line of air, because the very small hole for the pilot has such a small flow. In that case I loosen a fitting close to the heater and allow a fair amount of gas to flow out --then tighten the fitting. Sounds scary, but so long as you just loosen the fitting , it won't take but a few seconds to tighten the fitting. You can typically tell by the smell when you finally... » Read More Turn the knob to pilot and press down and hold a while until the thermocouple kicks in, so the pilot will stay lit. Main problem I have had installing these---if the gas has been off a long time, it takes forever to clear the line of air, because the very small hole for the pilot has such a small flow. In that case I loosen a fitting close to the heater and allow a fair amount of gas to flow out --then tighten the fitting. Sounds scary, but so long as you just loosen the fitting , it won't take but a few seconds to tighten the fitting. You can typically tell by the smell when you finally get pure gas flowing. « Show Less
1826347
Hi,The light is not a "pilot light". It is simply a means to check to see if the unit is functioning properly. To check it you depress the little spot and if it lights up, The unit is working OK. It has its own Thermostat to maintain temp. Geo
1634549
Mine did that too. I figured out its because it was a bit overfilled. Empty a bit out by apply pressure on the nozzle on the bottom of your torch (where it fills up from). Should do the trick.Sometimes I let it do the flamethrower thing, on and off for a while it goes back to normal. If there's a bit too much emptying slightly from the bottom is best.Hope it helps...
1426139
I had the same problem with one I had before so after many many tries I gave up and bought a new one that has been ok so far. The first one lasted a few years but haven't used the new one much yet. Sometimes I was able to light the old one by turning down the volume of gas while using the spark. Was really glad to throw the first one away as it was so unreliable. I looked for replacement parts but couldn't find any. Good luck!!
1599877
I have an older one so I don't know what the newer ones will do. Mine just has OFF LO MED HI. It does this by increasing or decreasing the gas flow making the burner flame higher or lower. Hope this helps. Thanks
455856
pilot may not be heating the thermal couple enough, try blowing the dust off pilot,(pilot should be blue, no yellow) or thermalcouple may not be close enough to flame, or bad thermalcouple.
1762784
It may e the burner itself. I have one that does the same thing. I upgrade to a buffalo brxl-pc6u2 external player/burner. Now it works fine. Also have you updated the firmware. Try looking in the help tab. Good luck
1193962
That problem has not occurred on my heater and I always use it on low setting. As someone else suggested, clean the pilot to get rid of dust.