I purchased this in June and the net has fallen apart, and the rim is faded and rusting already. Do you have a replacement rim/net available?
31147
I would imagine the manufacturer only could help with the rim replacement as its base that bolts to the backboard is custom size. I purchased 2 of these in June. Both are as purchased. Well used and not abused. Its a pool toy and as such we do not allow hanging on rim or net and NO slam dunks! I see getting a good 5 plus years maybe more if treated for what it is. A pool toy. Net standard. Any sports store.
31148
I was never able to find one. The company would be smart to sell one separately.
31149
We purchased ours in June and it was rusted and broke by the first week in August, 7 days after the 30 day warranty. Piece of crap if you ask me. Not happy with the purchase and would not reccommend it!
1162009
You should contact the seller/manufacturer they may be able to send you a replacement part...worth a shot!
570020
I don't know for sure. Though it's definitely not an exact replacement part, there is enough stretch that you might be able to loop it around the frame and thru the outer net and latch back onto its own ball. Worth a try.
1828355
I have had no issues with my wheels; however, I am not rough with my equipment. Replacement would require that you be a little handy with tools. You can find caster wheels at Lowe's , Home Depot or here at Amazon.
1634599
I don't know about replacement wheels. You might try contacting the seller.
801213
My cloth ripped late last summer & I have been looking for a simple replacement with no luck...the frame is in great shape and I don't want to spend the money for a new hammock if I don't have to. Any help would be appreciated.
2232521
good luck cause I couldn't get replacement for mine either. I e-mailed the manufacturer and they never responded. Amazon gave me some credit and we just are making do with it since I still have most of the pieces. Looks like you can get someone to make something out of wood tho if you know a carpenter. Bad deal for these things!
94799
EdgeStar has videos on periodical maintenance and other issues. If you still have your operators manual, it should have an address, phone number, web contact point, etc. May l ask what happened to your original basket, or do you have mischevious kids like l had, lol. Another suggestion is shop at your various office, hardware dot depots. Personally l'd dig out the manual and get with EdgeStar for 2 replacement baskets, one for a spare. Good luck, they should be able to fix you up, l've owned my ice maker for 2yrs, Great machine, it's never let me down, minus power failures ......
1619957
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap... » Read More I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. « Show Less
907455
I have had some luck contacting the seller, they just sent replacement ones to me. We have a bunch of these, and I have had to get two replacement wheels. Very easy to work with.
2146887
Hi. I got the net and put it away for this year. I haven't opened it yet, but I will check and get back to you.
1831254
I do not have acess to mine right now to check.Try google and then email distributor.I have had contact with them in the past as I needed a replacement part.They had great service.Genji Sports, Bozeman Inc.
301628
Call the customer service number listed on one of the inserts that came in the box. It is either there or in the instruction manual. I had received this and the glass scoreboard was shattered upon opening but I called customer service and they were very helpful and I received a replacement board within two or three days. If you don't wish to mess with calling and delivery, multipurpose stores such as, Meijer, Walmart, Target, usually carry replacement nets for many sizes of basketball hoops. Good luck!
590837
Aqueon doesn't sell them directly but places such as eBay should have some used ones. Also try contacting aqueon for a replacement
1288670
I didn't, I had a problem with my rim and had to return the whole thing. Guess they need to address that problem. Would have been nice to only have had to send back the rim instead of the whole freaking thing. Hope you have better luck than me.
1730083
It is my understanding that the seller is also the manufacturer. They should be able to provide a new wheel. Also with the wheel measurements you should be able to get one from your local hardware store. If you have already tried these suggestions, I don't know.
2001122
I'm not sure to be honest with you. Have you tried contacting the manufacturer? They may replace it for u free of charge or u can take it into your nearest toys r us and see if they have any spare wheels they can sell u.