Why don't the remotes work.
38024
Mine work just fine, is the battery seated correctly in the remote and the candle?
38025
My remote works fine. If you have more than one candle try another remote. I have used the same remote over a year.
38026
Mine works fine and I have 5 of them. The remote does need to find that "certain" spot to work. Try aiming the remote a little lower or higher.
38027
I found that you have to have the candles standing in a certain direction for the remote to work. I have 3 candles clumped together. Sometimes all 3 come on sometimes only 2 come on. It depends if the censor is obstructed by something. Try moving them around.
435268
Same problem here. Remote worked great for about a year and a half, now a bunch of my buttons don't work - or when they do they repeat. I finally had to throw it away and am now researching for a replacement.
2136748
I had same problem. I called Amazon and they sent me another complete set including the remote. I sent back old unit and remote. I have had no problems since.
506199
P.S. Are you sure the problem you're trying to fix is the Receiver in the unit and not really a bad remote? Have you checked battery, reprogrammed, tried a different remote?
2195612
We've not encountered that issue. However, the remote seems to be intermittently ineffective.
1748916
Make sure you got the toggle switch in the remote control set properly, for either incandescent or fluorescent light bulbs. Or try different bulbs. Lastly, check all the wires.
2136749
Mine worked fine, but it sounds like you have a defect remote. I would suggest contacting the vendor. They will probably just send you a new one.
849859
I had trouble with the batteries. If you leave them in either the transmitter or the remote they will die. I would make sure all the batteries are good.
870912
Strange, only reason could be an incompatible remote, especially since you've done this before. Perhaps you can call the manufacturer?
1318947
Never seen that before. I would try checking all of the connections and cleaning them. Also maybe try replacing the batteries in your remote. Hope this helps!
2079121
Check the battery in the remote. I think it's a cr2032. Replace it and see if that helps.
294663
You need to make sure the remote is compatible with the system its self. Sometimes they are compatible sometimes not. Just make sure remember ita the system and the need control uou need to varify.
369164
First I don't know how old your candle sets are. I would assume either the candles are turned off (bottom of each candle) or the battery on the remotes needs changing.
546020
No light goes on on the remote. But they do break all the time. Sorry, man! Money wasted. Same happened to me.
1866984
The pins in the connectors are very thin so be careful when plugging them in. Also, I would suggest that you be sure that the little black sensor is visible and in a position to receive the signal from the remote. If not, nothing is going to happen. When it finally does work, it is a great product.
1344831
Welllll, we have this problem too. I called the company and got a new remote and it still didn't work all the time. We put a titanium battery in and it's now working all the time but I really don't know if that's why.
1385778
Check the connections. First. Then press C on the remote and if it doesn't turn on then press A. If it still doesn't turn on then there is a problem with the product