The removable tray is bending inward and has become warped in the middle. I have no idea why this has happened. I'd like a replacement. I'd even pay for it. The screws this product came with also were pretty shabby after 2-3 turns they immediately...
13531
We had the exact same problem within a week. I don't think a replacement will help, as it will probably do the exact same thing. We went to Lowe's and purchased 2 untreated oak slats, 24 inches long, 1 1/2 wide and 1/2 inch thick and slid them width wise, one on each side of the cage door, right into the groove that holds the plastic tray, up against the lip of the plastic tray. It has been about 3 weeks now and it works beautifully. You do need to remove them before sliding the plastic tray out. Also, make sure you get untreated oak, because the chemicals on treated wood can make the guinea pigs sick and so can the oils in pine. Hope this helps.
2115876
I received the same problem. Have you tried re-ordering or finding the tray somewhere else? Still no luck on this end.
1374879
Mines just unfolded,maybe you had a bad table.Tell them to send you a replacement.
163845
I would return it as it is obviously defective, unless it happened since you received it. In that case, I don't know about finding the replacement screw. Sorry I can't help.
1009800
Never had this problem and we use it everyday.I would definitely look into getting a replacement!!
100265
I bought mine at Sur la Table. They replaced it for me. I suggest you do a Google search. I'm sure you can find the Manufacturer.
678392
Mine fit, but it will no longer turn. Good luck. I think that is the case with most replacement glass trays. It's sad :(
581276
(Copy of my own Post for your benefit) I've had this since Nov 2007 & functionally its performed well but attempted just now to contact the Ariete HQ in Italy seeking a replacement tray. The metallic finish (beneath the perforated stainless sheet) begain corroding on the inside corners within the first two months & has progressed to a point that it literally appears to be an active chemical reaction slowly working its way in six or seven areas. I now worry whether the internal parts might also be of suspect (read : CHINA) manufacture.
2062231
Yes, not only that, but the central pivot has gotten damaged or loose, and the chair lists from side to side and the tilt lock is no longer aligned, and doesn't engage. For the money, I will buy a chair from anothercompany, when I can afford it. I regret my previos good review= If I'd known then etc!
26407
I'd suggest calling the customer help line. A friend of mine told me last time that she was able to get a replacement only at a shipping rate. Good luck!
286719
Is the tray warped or a totally the wrong size? Mine was badly warped but I was able to force it in there, and it has gone somewhat back to normal after it being in there for a few weeks.
2086897
The same thing happened to mine. The plastic on this feeder gets very brittle after a short time of usage. Let me know if you get a response about the replacement parts.
353320
I had the same issue. Contact the company. They were willing to help me out and got a replacement out to me.
2180848
Hi Amy, If you contact the seller they will mail you the replacement screws. I had the same issue, best of luck.
1206013
It happened to me I broke microwave tray before, and it was complicated cause the factory would not sell the tray separated . At that time , I found a web site specific , googling "microwave plates". They would find any try for any model and brand, but it was around 50$ the tray alone . I never contacted this specific factory cause I didn't need to, but sometimes it a better to use the microwave without tray as long as you can and then order a new one. Keep an eye on the sales!
1626095
I had this situation and learned that the only way to get a replacement is to work with the selling company. Drive would not deal with me directly. I made a new inside bottom of the tray with matching foam from Michaels and taped the crack together under the foam. It has worked well so far. Luckily my crack was not the whole way through. Amazon is great and will work with you, if you bought through them.
2030577
You might have the tray on the wrong way. Try and turn it around. I had the same problem.