How do you make sure that the brush doesn't fall off? Mine falls off as soon as I turn it upside down. What am I doing wrong?
12854
I purchased 2 of them (here in the States and 1 in London) and they neve fell off. Probably it's just defective, but I am positive that they don't fall off.
12855
Do you have the button in securely on the other section? I have never had that problem. I take it apart to dry and make sure the red button is secure, when I put it back on.
12856
I haven't used this product yet. Can't be helpful. Sorry. But it's good to know that sometimes the brush falls off. I'm not sure I need this, so depending on what others say, maybe I'll sell it unused.
534021
Mine fell a few times also. Make sure both surface and suction cup are super clean and dry. If that still doesn't work - maybe you're overloading it? I found that was my problem. It doesn't hold as much weight as I'd like.
1932682
Same here, but I think it has to do with the 'flapper" at the top. I think it gets somehow silted up and than it won't switch over. I will have to take mine apart and make sure that the shaft on which it pivots moves freely. Not the "worlds" best product......
627524
whatever you do don't turn one of these upside down :) be like punching an open bag of flour but wow does it pick up dust looking at this one. :) got a Shark Knockoff at Aldi's and even at $15 that thing is a monster. ignore the motor... it's just there to spin the brushes.
2261842
Only recently, the tangling brush attachment has started falling off on ocassion. I figured it was just me, my hair is quite thick.
1365365
The brush does not rotate. I have had this product for about a year and the attachment on the brush no longer holds the brush in place and it constantly falls off.
1572783
I bought this model for my wife as a replacement for an earlier Philips Sonicare brush that had a much wider and more stable base. In attempting to use less counter space, Philips made the base too small. My wife's brush doesn't topple over, but it's precarious. I don't have a full answer to your question, but I suggest you discuss the problem online with Philips Customer Service, and then probably return the brush and exchange it for a new one. However, I doubt that a new brush will correct the problem. I think it's a matter of design. See what Philips has to say about the problem.
386521
We have numerous quality control procedures in place to remove brushes with loose bristles before they ever reach you the customer. We have never had a report from one of our customers yet about their bristles falling out. With that said, it is always important to take a quick look to make sure no bristles fell out no matter what type of brush you are using.
473254
To fix mine I just had to smack it against my hand (without the brush head on) on all four sides a few times. I think something may have been pressed against the sensor and causing it to stay on.
329591
I have cleaned my brush many times by first cleaning out off the hair (sometimes I think I would be bald with all that hair!), then I just take a small amount of shampoo, squirt it on and rub it through. I've never soaked it, though, so I couldn't help with that. I do love that brush, though. I have thick hair and it seems to make it softer and more manageable.
737178
I have not encountered either of these problems. Is the brush working properly or jammed?? Try using less pressure and allow the unit to glide over the surfaces. I haven't used this on my cat but it does remove cat hair from my furniture!!!
1437129
Hmmm. I haven't had any issues with the brushes falling out. We use this daily for minor messes. The whole house is carpeted and this helps a lot whenever we don't have messes large enough to use our Bissell vacuum.
81390
I had one like this and it only lasted a few months, and the brush kept falling off. Previously I used this brand and had no problems. I think the other one looks like a newer model, maybe better?
1813324
No That part of it works well. I only had my brush for 5 months and it stopped working. I have to send it back to the manufacturer and they will fix it or replace it. I have to pay to send it back.
626706
I have been a long-time owner of my Helen of Troy Air Brush and absolutely love it! The only way that I have been able to stop the occassional rotating is to tighten the tip. Depending on the condition of yours, that should make the difference...I think they just loosen up over time with normal daily use. I hope it works for yours and you get the same many years of use that I have from mine. Good luck!
2111577
I have used mine for quite a long time. Is the motor working - have you charged it? If the motor is working, do you have the brush firmly connected to the motorized unit - if it's not clicked in firmly, it won't work.
1437132
Perhaps the brush is bent and is not snug in the sweeper. I'm sure you can straighten it by hand. I notice the brush pops out of the sweeper if too much pressure is applied on carpeting.