I have 3, 1 is not working with any of the remotes. Is there a battery that needs to be replaced on the sconce that receives the signal?
7091
Hello, I do not have a respond for anyone I am having the same problem....what a shame!!!
1451183
You may need to use the 3rd (bottom) button on the remote, if you received a 3- button remote. I had the same issue. You can also re-program the button to use the older intellicode programming, but it is easiest to use the bottom button.
860786
Hello, my dear friend, please do not be worried, have you pulled out the plastic chip from the battery of the remote controller? Would you please tell us your order ID? We will try our best to resolve the problem for you. Best regards, lemonbest
1137874
I just responded to the question and I should have read the other answers first. From them it is probably a safe bet that your problem is the logic board. I would start there and try the replacement yourself. Not knowing your background I don't know if you are comfortable with this or not but it is fairly easy. And as I said their customer service is very helpful. I did have to reprogram the remotes but that is a cinch. Customer service walked me thru adjusting the stops, they said this is needed about 50% of the time.
17490
The light itself has a switch and must be turned on for the remote to operate. First turn the light on with the button on the light then try the remote. If the light still doesn't work then it may be the battery in the remote needs replacing. Felix Vermette
2088694
I've got mine with a battery. It might be not in the remote, try to find it in the box, if not then contact a seller
626247
First, I would check the battery and ensure that there is power going into the receiver. Also check that the tiny pins are faced in the right direction. If you recently purchased this item, ask for a new remote/exchange/refund. If you can't get one, then order a new remote or receiver...I am pretty sure they are inexpensive. Hope this helps.
635778
Mine did not work after changing the first set of batteries. The original batteries were just a little bit smaller than a battery like a Duracell, therefore there was poor contact. I fixed mine by taking an exacto knife (or very small screw driver) and lifting the metal plate that goes next to the male end of the batteries. I did this with all male contacts and with all three candles. They have now worked for 1.5 years.
1944174
Go to a battery store and have the battery tested. I know Batteries Plus sells a replacement battery and they are not cheap. If it is not the battery, it most likely is the remote. I bought a new one after having problems with the channels jumping randomly and am so much happier with the newer remote. My other one was about 4 years old.
1189995
You have to change / replace the sensor inside the fan assembly and all will work fine. Ckeck batteries in remote too.
1482319
I haven't had to replace my remote yet but I hope so. I would contact the company.
1855339
The fan was so easy to install. The remote in the fan was already hard-wired. It sounds like the manual remote is defective or the remote receiver in the fan is defective. I'm sure you've checked the way you installed the batteries. Call their hotline.
408997
You need to link it to either the hopper or the joey. It's in the menu. May need to un link the old remote first.
635780
You must have spooked my candles. They quit working tooGoing to try replacing battery in remote tomorrow, will let you know. BUT shouldn't have happened this quickly haven't used them that much
492714
sorry i didn't understand yourquestion i guess, looks like you will have to buy a new set, i looked for just a battery for the remote myself and never did find one or just the remote, i finally bought a new set.
385267
You should contact "www.iLiveElectronics.com" for another remote. My remote has no numbers or codes on the face or back. Phone support1-888-999-4215. Email parts: partsinfo@dplinc.comEmail support: prodinfo@dplinc.comThat's the best I can provide for you.
833061
Try replacing the batteries. If this does not work, contact customer service for replacement of remote under warranty.