My mouse stopped working. How can I return this product and replace it with another ?
8318
As one of the other responders said time is the key and if it has been too long only calling steelseries and hoping they will be able to do something is all I can say. If not you shouldn't have too much trouble.
8319
You should contact steelseries directly, try it with an email or looking for a customer service number on their webpage: www.steelseries.comA receiptwill be asked so you better have it on your hands at the time you make thecall or ask for information.
8320
Call Amazon if you have had the mouse less than 30 days. If not call steelseries.
8321
If your mouse stops working you should go directly to the steelseries website and request service with them. Normally you would request an RMA (Return merchandise authorization) and you would ship the mouse out for inspection. Once the problem is identified typically steelseries will send you another mouse in return for your broken one.
1154937
I don't think you can. The USB receiver is matched to the mouse. That is so that other mice or devices can't "see" it and get confused. Looks like you need to just buy a new one. Sorry.
2149546
Wish I had a answer for you. Their support is terrible plus I am on my 3rd mouse in less than one year. I would return it and try someone else's.
1313966
Yes. I think the issue has been resolved. See here - http://www.zowiegear.com/index.php?i=news&p;=57I bought another one from Amazon so we will see - if I remember to, I will update my review accordingly after 3-6 months or so. I got a return authorization for the original mouse even without original packaging so, assuming that goes through, here's a +1 to Amazon for resolving my issue when my direct support request to Zowie has so far been ignored.
782606
The mouse is defective. Doesn't work with Mac or Windows. Gear Head knows this. Return
2162009
My left mouse button failed entirely after about 4 months. But I fully believe I just got a bad one. Logitech sent me a new mouse free of charge.
1546637
I don't own the keyboard. With the mouse you could try uninstalling the software/drivers and starting from scratch with a fresh install. If you don't know how to do any of that then call genius tech support at 1-800-756-4115. Mine has worked fine for a long time so they're your best bet.
827413
I'd get a different product. There's a chance that it'll work fine for you, but if it doesn't work, it's a real pain to fix. I ended up having to reinstall the entire operating system in order to get the thing up and running. May as well spring for a newer model.The actual problem was most likely a conflict with leftover bits of Logitech drivers and software, but I was never able to track them all down and eliminate them.
1821399
Go through your purchases and go to replace refund for this item. Then they will send you instructions on how to get a replacement
1232274
I had the same issue, no matter what I tried, the mouse would never work. Just go to walmart and get a $20 Logitech mouse, its a trusted brand, comes with a battery already inside, and works right out of the package. Save yourself the hassle.
179908
I would email or call amazon customer service and tell them what happened. Usually they will just let you return (free shipping) and send you a new one.
719286
hi I sent this to my little granddaughter if the mouse did not work I wont be pleased as I bought it with a working mouse I think my son would have mentioned it, thank you for letting me know I will look into it and get back to you
353302
The support page for M305 says no replacement parts available. &lt;http://www.logitech.com/en-us/support/wireless-mouse-m305?osid=14&bit=64&crid=398?
2228891
Return it the product does not work. I returned it and got a Logitech controller instead which works perfectly without any headaches. The controller you bought is a hunk of junk!
607504
I don't think I got specific instructions with my mouse either, I do not know of a manual for the product. I have found that if the mouse does not seem to be working properly, you have to plug the USB directly to the computer, and not through a USB extension of any kind. Mine would not work, but when I plugged it straight into the computer it worked fine. Do you have a specific question about how to do something? Maybe I can help.
1301039
nothing you can do....your issue is a little different...do an RMA for refund or replacement.
316073
I'm not too sure if your mouse is defective. I've been using this mouse for while and it's been fully functional for me. I would try switching between user profiles on the mouse which also change the color of the mouse lighting. It may also be a software issue.