how to get a refund. mine melted in the dryer!
26246
Thanks for your question! To process a return or replacement you can use our Online Returns Center:
1413191
You should be able to return them. First contact the maker of your dryer and ask them for assistance. Our unit is a Dry & Store. These bricks were the ones that came with the unit when it was purchased. Your unit should not be dependent on the bricks to turn your unit on. Good Luck
1104614
Write back to the vendor, via Amazon, and let them know. They did refund one of my purchases.
1117711
I think machine-washing this is safe enough but I would advise against putting this into ANY dryer. I dried it on the lowest settings at my local laundry parlor and it came out completely ruined. The plastic layer of the cover had melted in many places and it came out of the dryer all clotted - I had to sort of pull the glued-together parts apart by hand, which took forever and left huge holes in the protective layer. Maybe the settings of the dryer were off but I recently washed it again and gave drying another chance (using a different dryer) - the same thing happened again. Anyway, allergy-protection encasements that cannot be washed and dried on high heat are, in my opinion, pretty questionable. I think machine-washing this is safe enough but I would advise against putting this into ANY dryer. I dried it on the lowest settings at my local laundry parlor and it came out completely ruined. The plastic layer of the cover had melted in many places and it came out of the dryer all clotted - I had to sort of pull the glued-together parts apart by hand, which took forever and left huge holes in the protective layer. Maybe the settings of the dryer were off but I recently washed it again and gave drying another chance (using a different dryer) - the same thing happened again. Anyway,... » Read More I think machine-washing this is safe enough but I would advise against putting this into ANY dryer. I dried it on the lowest settings at my local laundry parlor and it came out completely ruined. The plastic layer of the cover had melted in many places and it came out of the dryer all clotted - I had to sort of pull the glued-together parts apart by hand, which took forever and left huge holes in the protective layer. Maybe the settings of the dryer were off but I recently washed it again and gave drying another chance (using a different dryer) - the same thing happened again. Anyway, allergy-protection encasements that cannot be washed and dried on high heat are, in my opinion, pretty questionable. « Show Less
429508
I did not get a change to. The bulb got hot and the solder holding it together melted. My money was refunded.
2114561
Apparently you don't. I contacted the company and they offered no advice. On the other hand, they graciously offered to refund my money and did not require me to return the item. The refund was processed quickly and they apologized for the problem.
1561582
I just ordered this from Vitacost and it came melted. They gave me a refund but no offer to resend during hot months.
2249583
At my husband's memory care facility, housekeeping put cover in dryer and it was of course ruined. I've not tried to contact maker but given the under $30 price I just purchased 2 more and they're holding up well.
169570
There was a recall on this item from the manufacture. It was starting fires. You hade to cut off the cord, to include the safety sticker and pry the serial number off the back of the unit and send it in with a self addressed envelope for a refund. I did all of this and have never heard anything back. No money, no refund, nothing, except a humidifier that causes fires. You might want to call the manufacture and check on the recall.
1020772
i installed it and my dryer worked for about a month, just fine. then my husband was using it and said he saw sparks. and we havent used it since and i'm just going to replace it. Are the problems related? Sorry can't say. it fit fine and did heated fine also. Sorry i couldn't be be more helpful.
1586687
I had the same problem. Fund a way to call the company you ordered it from. They are very helpful and can trouble shoot for you. I called the manufacturer and they weren't helpful at all.
83975
it all depends on how long you have had it and why you want the refund. if it is defective and you have had it for under 30 yes you can. contact the seller or amazon for more information on how to get a refund
2007012
Have you put it in the dryer? I lost one of my best heating pads that way. The only thing that I can recommend is to do what you are already doing and making sure that your contacts at the heating pad are making contact. I ran into a problem like this and had to unplug it from the wall and at the heating pad also, and then making sure everything was making good contact before I plugged it back into the wall. Let me know how it goes, good luck. I have not had this problem with this item as a constant.
1967189
I actually bought mine from a retail outlet and they gave me my money back as the replacements failed too. Their entire stock turned out to be defective. I tried to contact the distributor directly to complain about their product and got no response. If you bought from Amazon, lodge your complaint and insist that the product be removed.
1505500
I washed and dryed mine 2 times. The 3rd time I washed and dryed it, it melted. Very unhappy with product.
1994163
Warranties are typically covered by the manufacturer, so you should contact them and not Amazon (which is just a middle-man, right?). I don't have the warranty info for my dryer as I've thrown out the box. You should check out their website too.
420095
Contact the seller, explaining what happened. Ask for exchange. Not a high quality piece but sellers dont want negative rating.