My safe won't open when I put in the code...any idea what is wrong?
12074
Battery is dead or your putting in the wrong code. Pop the center plate off between the keypad and door handle. Use key. If you don't have a key use bobby pin or paperclip to pick it. You can find youtube videos on how easy it is to open. once it's open reset the code and try it while the door is open. The code requires you to use an A or a B at the end of your code but not both. Great for keeping little kids and people who are just curious out. People who are determined to get in will.
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.
1415600
I never had a problem opening the safe. You just can't forget the code or you are locked out for a few minutes. Had to replace the batteries only one time, which is easy. Never thought about finger pad not working. Hope I wont have to find out.
109286
My safe also came with a key to open the safe, the only thing was once I put the key in it wouldn't come out. Not much of a safe if you can't remove the key!
69153
There should be a key that shipped with the box as well that should open it. Additionally I believe it should have shipped with a default code and that should be in the documentation.
1468939
I guess you mean the code is inside the safe...I do not know of a way....if you send the identifying numbers for the safe to the manufacturer together with proof of purchase, they may be willing to give you the code possibly...
1742577
As I remember my locks came set on zero waiting for my combination to be set. If the one that won't open was set to another number and the key pulled then the only way to open it is to try every possible combination. I'm sure Amazon will replace it as defective.
704768
4 double A batteries.If for some reason the batteries go dead and the safe is locked.You need a 9 volt battery to open it with the default code.Do not lose the safe's information or default code.You touch the 9 volt battery to the location marked on the front of the safe and enter the default code, not the code you put it.hope all of this helps.
616590
It takes a while to get used too.Did you assign a number to your code? Your code will start with that number 1xxx or 2xxx or 3xxx.Next once you enter your code, you have to press the # key and then you get a buzzing noise. You now have about 10 seconds to open the door.If all else fails there is a reset code. I cant help you here, your individual reset code will be in the instructions
372503
Perhaps with a hammer and chisel On the side of the lid will pop it open.There is no way to reset the code nor is there an override code. You can always try to guess. At least it doesnt lock you out after so many wrong tries.
1296478
I too, also lost my keys...I called around to locksmiths and very few would even touch it--thinking that it was stolen! The only locksmith I found that would even try to open it wanted to charge me more than what I purchased the safe for to begin with. I just had to buy a new safe and be more careful with watching my battery light and NOT losing my keys! I had a friend use a "saw-zaw" to cut into it (as the metal on the top and bottom is very thin).
508890
I'm pretty sure it doesn't open at all. I tried the same thing and just gave up after a while.
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
2011626
Yes, I had the same problem with the safety lock. The simple fix is to take a hand drill with bit and expand the opening slightly. It still locks but opens with a mild tug. Good Luck.
2273674
Thank you for contacting us.In order for you to open the safe you will need to take off the little plastic cover between the handle and the number pad (can be done with a slotted screwdriver.) After doing so you can use you key to manually open the safe and replace your batteries.
1500987
I would return it and get a new one.. it should have come with detailed instructions, batteries, two keys and a warranty book. If you did not get these things (they are not inside the safe), then return it and get a new one. Pain in the butt but it sounds like you may have gotten a used or previously opened safe, which seems unsafe. lol
1623015
sorry took so long. not sure what happens, batteries haven't died yet but I believe it stays locked. You get 2 keys to manually open safe if batteries die or code is forgotten.