Has anyone thought about a class-action lawsuit against the manufacturer? I hate frivolous litigation, but this sounds less than frivolous.
11227
I hope Icon Health and Fitness(Nordictrack) gets a class-action lawsuit. They don't honor warranty or give a damn about their customers. They invest their time and money into their attorneys instead. Sad!! Horrible company
11228
I haven't thought of it but the whole thing makes me more sad than mad. They had it working so well then messed it up with a so-called upgrade. I just couldn't pay for another year of frustration.
11229
I thought about it. The problem is this... my membership (that was completely dysfunctional) was free for the first year of ownership for my stationary bicycle. I don't know if I'd have recourse toward something I didn't pay for... except for the fact that when I purchased the bike, it came with iFit and has never worked as promised. I know this, when my free one year membership expires in August, there is no chance I'd ever spend a single cent on iFit or any iFit product. I'm just a lost customer...
36770
Jim, I was unable to get the manufacturer to sell me individual parts and the distributor wouldn't honor a warranty claim. I ended up appealing to Amazon and getting a refund. I suggest you give them a chance - just don't waste much time if you don't get good service. It would be great if you do, so good luck and let us know how it goes.
528779
Thanks for the info. It really helps to get feedback from another consumer as opposed to the company. I appreciate your taking the time. KV
1259814
The company may have repair parts. It is unlikely it can be repaired under warranty.
404840
See http://www.reddit.com/r/legaladvice/comments/24vy8q/getting_sued_for_amazon_review/
339450
I'm assuming you would have to contact the company from which you purchased your product. Or maybe purchase another one. Some times the parts turn out to be as much as a new one would cost.
2104115
supposedly the company is charged with going over the product and confirming that it is in factory condition. that said the one that i got was sent to me with damaged or missing firmware. it needed to be recovered, i sent it back and am still going thru the process of getting a refund from that company. buyer beware!
1847568
When I spoke with Logitech on May 5th about my 2nd broken case, they said they had received no complaints, denied there was a problem, and made no mention of a re-design. I had to e-mail a copy of my receipt, wait for a label to be sent to me to return the case in the original packaging, and apparently won't receive a replacement until they receive the case I returned. I'm still waiting. I guess they need to protect themselves from a horde of fraudsters trying to get poorly designed overpriced cheap plastic iPad cases.
2086213
This is a persistent problem, one I highlighted in the comments. The manufacturer has no interest in helping; you, and I, and many other customers are completely out of luck. Please review this product to prevent other would-be buyers from repeating our mistake.
231758
Yikes. Sorry. I would first contact the manufacturer. See if they have had any history with this problem.
2160692
There is a waranty.... but getting them to honor it is another thing. They want a number from amazon that does not exist. Had a amazon rep on the phone withy me and they said would not be covered unless i produced this ficticious number. So amazon rep credited me for ordering the replacement item..... then 2 weeks later the parts show up from the manufacturer.... was very disapointed and very frustrated!... took hours and only one that would help was amazon...
1632422
Yeah, but you have to pay about $15 to ship it back just so they can throw it in the trash and then send out another one on the slow boat. Since the stuff comes from China in container ships and there are no replacement parts to fix it, maybe they should just skip the return and trust the consumer. Maybe they should enter the 21st century and accept a short video showing that it doesn't function.
929713
xavier,I'm glad you got a kick out of that. I think my dry sense of humor is often lost on others.I wonder about these "guarantees". I seriously beat this subject to death w/ this guy at pioneer. I made him say, in several different ways, that the manufacturing of such a device in this country is illegal. So that means one of 3 things must be true: these guarantees are worthless, these particular DVD players have been illegally modified, or the guy I talked to was completely full of it.In my view, all are equally probable.
443695
I haven't heard about a recall. I think we should call the company directly and ask if it is. Thanks for bringing it up.
1574707
I would suggest emailing the Company. The believe the owner and President of the company responds to the emails. He's answered my questions and has been informative.
2076733
I smell a class action lawsuit building up here... anyone. Spend 150 bucks on a mouse with no support whatsoever from the manufacturer...
2082660
I have the same problem with the same responce. I also thought it was crap. $30 I told them I would try to fix it myself. We are going to try a few different things will update with progress.