the lights on the cover lid are already out only the blue lights are working. how do you get replacement lights?
15083
My name is April and I am in Customer Service and will be more than happy to help resolve your problem. I see you are having an issue with your light. Please contact me at 800-545-1344 Ext 5200 or email me at aallen@kollerenterprises.com. If my voice mail picks up it means I am helping another customer but your call is important to us so be assured I will return your call, be sure to leave me your phone number.
15084
Contact the manufacturer's customer service at cservice@koller-craft.com or 800-545-1344 and they will take care of you promptly.
15085
My name is April and I am in Customer Service and will be more than happy to help resolve your problem.I see you are having an issue with your light. Please contact me at 800-545-1344 Ext 5200 or email me at aallen@kollerenterprises.com.If my voice mail picks up it means I am helping another customer but your call is important to us so be assured I will return your call, be sure to leave me your phone number.
552578
I would start with Amazon. I had an issue with mine in less than a year after purchasing. Amazon sent a prepaid return label and replaced the light.
352350
COntact the store you purchased the bulbs through. THey should be able to replace them. If that doesn't work, contact Amazon to see what they recommend.
2199010
Check the electronic eye on top of the light. I had a similar problem and it was the electronic eye. I bought a replacement at Home Depot for a little under $10 and that took care of it. Hope you can figure it out!
528568
We got two that had different lights colors. They sent us a new light component. That fixed the light problem but the plastic shells were different. They sent us two new ones free of charge. We now have three that match. They were super nice and understanding. Send a photo, you will probably get two more. God luck.
1724923
I would ask the seller. These are LED lights so they can't just be replaced. If its new the unit may be bad. Sorry
1172681
HiYou need to use your original kit. (Bulb and plastic cover) or buy a new one.
450558
it would be cheaper to replace it / go to auto sterio store and buy a role of lights , hope it helps
1994414
I have the same question. Looks like the lights are gone with out notice. In fact I thought it's not working since there to light, but looks OK afterwards. What is disturbing is that as an owner of old model I was not aware of the missing lights...
1033065
Cant answer that sorry. Had mine for awhile and never had too replace anything yet. So something happen too your light?.
1088916
Is it a matter of replacing a battery or bulb? Otherwise, I think you'll have to call the company. I cannot find my stick right at this moment (I have a couple of different ones) and so I can't check if it's even possible to replace those parts. I imagine the company would replace the whole stick for you - if the light just doesn't work.
1334462
Same thing happened to me on the large one, my husband is very handy and he took the lid apart and there was a wire that got disconnected, he was able to fix it, if it wasnt for him than it would still not be working. If you filled out the product registration than you can contact the company and they will replace it.
1373512
Hello,Please contact April in our Customer Care department at KollerCraft. We will promptly replace the light , please call toll free 800-545-1344, let me know if this worked for you!
1461371
Remove and send for replacements if they are new. If not go to the manufacturers website and look up how to replace. The bulb needed should also be in the instruction.
268361
Contact the manufacturer, information on the box and literature. They replaced ours.
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
1411585
check and see if there is a o ring on the back.. the cover may be tight. Turn it back till light goes off, than push on end cap switch and see if laser goes on.