I bought this in Sept. so I would have it when I ran out of the current one I was using. I just put it in my machine and it is defective. Help!
29934
My empathies with your non-functional toner, but not sure why you're having a problem. I also bought mine as a spare and so it sat for a few months before I started using it, but it has worked just fine. Did you shake (roll) it gently and also remember to pull off the orange plastic 'zipper' before installing it? Also with almost any printer, I find when it doesn't work, usually just shutting it off and turning it back on again 'fixes' whatever ails it. Sometimes I have to shut off and restart the computer too, but usually just a printer restart does the trick. So double-check that the unit is installed correctly (by taking it out and putting it back in) and then try the shut-off trick. Hopefully, one of those will put you back in business - good luck!
29935
I agree w/the previous answer. I've never had a problem w/this toner. The only time I had a problem is when someone sold me a cheaper "compatible" toner which did not work at all. Have you checked your printer for a possible problem? I'm sure you can return the product for an exchange or refund, especially if you bought it from Amazon. Good luck. Dolores
29936
One more suggestion. Did you store the toner in a room temperature area? Not too hot or cold? I keep mine on my office bookcase. Just a thought. Dolores
421248
Mine too - I've had 2. I thought the first one was defective so I exchanged it for a new one. The second one is the same so it basically junk. I'm looking for a new one. Best, Jenn
1550005
Hi there I just re packed this machine and returned it to the manufacturer. Iits have had it for less than 3 months and it does not work . The manufacturer says it will repair not replace and I had to pay for the shipping back to Oregon where the repair center is . I do not have any idea how long it will take to fix not did the offer to give me a time frame . My best advice is to NOT but this machine . I know this was not what you asked and I can not respond to that since I just shipped the machine back, but regardless whether it does take Bolivares do not spend you money on this trash .
505154
I would send the machine back. My machine has never worked and I cannot get them to respond at all. Contact amazon and let them know as well. I think is is a bad seller.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
1588496
Sounds like it's a dud. I have a lot of these and, fortunately, have never had a problem. I'd contact the seller and ask them to send a replacement. Good luck.
2027219
I don't meet this problem.I think you should contact the company which sold it.Maybe it had a problem.
452402
the one that i bought is working just fine, i only used it a few time since i got it. i have no problem with it. Ihope this will help you.
666007
I wish I had an answer for you. It was so cheap I figured if something happens I can just replace it.try looking up the company name online and give them a call.
1086607
Hi, That happened to me, the chip for the tester is overloaded or burnt out. Just tell the seller and they should ship you a new one. When it is confirmed you are being shipped a new one, just strip the old one for parts
681845
Thank. I just returned mine to Amazon as well. I ordered another unit from another retailer (Amazon was out of stock) and am hoping for a better unit.
1870588
Linda, I threw mine away after 2 weeks having it. It never worked right and I felt it was a scam. It was to cheap to send back and get a refund so I just threw it away. My advice, buy a new one if you feel it works well. I would pursue other options because I don't think you can get the part. I wish I would have kept mine so I could have sent it to you for FREE.
2245593
I had the same thing happen and had to return my unit which I did by contacting Amazon. If you look at the reviews of this product, which is great when it works, only lasts 1-3 months. There is definitely a problem here.
15533
I would just exchange it for one that is not defective. I have one and I LOVE it. Yours is just defective.
69748
My machine stopped working after I replaced this new cartridge ,,was working from begining ....so I don't know what's going on. U better ask Elos gustomar service make sure before u purchase this cartridge. ( I tried to contact for help but not success )
1814336
It sounds like you got a defective one, I'd recommend to do an exchange with Amazon. Good luck.
448761
Send it back as quick as possible. You've already had it work longer than mine ever did.