I bought one secondhand, but it doesn't have a pump. Has anyone tried it with another pump? Or know where I could get a replacement? Thank you!
40702
Yes I've tried it w an electric pump (kind u use to inflate bike wheels, inflatable pool) and it worked.
40703
I used an air mattress pump I already had because it inflates really fast. It worked on this and blew it up in less than a minute. Pretty much any standard pump should work.
1399875
Hi Lisa, I filled it with a pump that my friends brought. I don't have one but I'm sure they're not to hard to come by.
239136
what pump did end up getting and where did you find it.The one that came with it does not work well as far as keeping it clean out side of that the kids love it.
581756
No it didn't, do you have the matching pump ? Because I think the instructions on that were with the pump. If not you can contact them, their customer service is great !! Good luck :) best of wishes new Momma
1860365
Hi- don't know how this got to me but I don't have one of these pumps. Can you please tell amazon they have this wrong.
843366
Could be a faulty pump. I would either return the pump for replacement, or buy a new pump. They are inexpensive. I have not had any problems with mine. I would alos recommend buying an external power supply like Pyramid Model PS-4KX. I have one of these and I never have any troubles.
1025613
Hi Paul H,Is there any update ? Have you talked to your technician ? It's almost a week and that pump is still not doing anything, I really want it to work.Thank you.
277361
One year we had a pump. It was completely useless and brings the price of what I think of a "disposable" pool way up. This summer we got the one without the pump. It's the same deal. We keep it covered, add chlorine every day, and use a skimmer. We empty it and refill it every week or two. It has stayed pretty clean so far and it gets used on a regular basis. Our dog even likes to play in it. Hope this was helpful. :-D
135965
To be completely honest I do not know if there is a replacement pump. Though have you tried taking it and cleaning it with a q tip. If you clean the motor with a q tip once a week it helps. If it is not pouring water out take it apart and clean it. Do that once a week too and it should work for a long time. The tank that holds the filter comes off so you can clean out any hair that may get caught. I hope this helps. It would not hurt to call the company to see if you can get a replacement pump if my sugestions do not help. Wish I could be more help.
2192488
I have had a problem on a few occasions where I couldn't fill it. I just took the pump off and put it back on again while pushing down harder. It worked then. Hope that helps. I have only used a small hand pump too.
2068479
If you still have your pump just look for the model number. I looked for it once and it was available.
2050988
The old pump that I replaced had to be filled. I filled it with oil but it still didn't work. The new had no place for oil and appears to be sealed. I have run it for 30+ hours and it is still working great. I still question if it could be filled but assume that it doesn't need oil out of the box.
361006
I purchased a new one. I had another drinkwell fountain prior to this one and it worked great. The only reason I bought a new one is because we moved to a condo so I needed a smaller one. I donated the other one since it was still in great working shape and we had it for 7 years.
669152
I gave it as a gift and did send the hand pump, I would contact the company selling it to confirm that any pump will work
1386257
Hmm... We've refilled ours several times without issue... Does the pump portion work (i.e. go up and down) but no soap comes out? Did you try emptying it and adding more water to the soap and water mixture? May be possible that the soap mixture is too thick...
1293333
I've noticed that the Silver/Metallic ones don't last very long and start sticking, making it impossible to pump with just 1 hand. The colored ones last longer and I haven't had a problem with them. I would contact the seller and ask about a replacement.
1990590
http://www.amazon.com/Jebao-PP300LV-Water-Pump-GPH/dp/B0088892PK/ref=pd_sim_petsupplies_43 This appears to be the pump, at $15.00 plus s&h. I checked the pump transformer to try to verify the name and model, but it shows nothing useful. That name, Jebao doesn't show on the pump itself, though the photo looks like it's the same thing as the one that comes with the fountain. Type "drinkwell 360 pump replacement" into the search box. It brings up a bewilding array of complete Drinkwell fountains and parts, but, with more patience than I have for such plentitude when I just want a dang pump (!!!), you eventually can find what you want. I ordered mine from Petsafe, and it cost something like $16.95 plus $5.95 for Pony Express handling. I wanted two as backups, but Petsafe's website argued with me until I finally said to myself and anyone that was listening (specifically, Andy my Persian, who expressed zero interest, dang cat!), "OK, if you don't let me to buy two when you want to sell me just one, so be it. It's your bottom line, not mine!" Amazon has links to many vendors, including some where you can buy used ones. Hunh!? The new ones are iffy enough. Good luck. I hope I saved you some time and grief. It may be possible to buy directly from the manufacturer, too, but I stupidly tossed the instructions after I became comfortable reassembling the darn thing. Incidentally, DO clean this thing out a minimum of every two weeks or when the flow slows. I have two Persians. Their hair tends to clog the vents on the pump, which no doubt contributes to their failure.