I opened my KeyGuard easily but now it won't close. It seems like the latch isn't going down all the way. Why won't it close?
10824
When you put the code in and open it do not release the latch. If you do you must put your code in again to get it to close and lock right.
10825
you must re-enter your code each time you open & again to close the the door as outlined on the instruction sheet supplied with unit.
10826
I had the same problem but couldn't figure out what the deal was so I stopped using it
10827
You need to enter code again and push down on release button (as you did to open door) and close it let go and it will lock, it is a safety feature so you remember to lock it back up.
10828
Sometimes it gets stuck but if you push the bottom middle button down it will reset the buttons then you can put your code in and the hold the lever down and close it you have to enter your code in to open it and then reenter the code to reclose it
10829
Try clicking any numbers to remove the code or zero-out the code that you entered. Then try again. I found the latch difficult at first try, but fine afterwards.
10830
The code needs to be entered every time you want to release the cover, whether opening or closing it. So you have to put the code in again to close the box. Not sure if you tried that.
910032
Hi Kathleen....ours closes very easily. Opening is a little harder. You have to pull up on the latch first.
2058427
It's a little difficult due to the firmness of the waterproof seal. You might try pressing down on the door when you move the latch. I have some difficulty with it, and you might need two hands, but it will open.
912077
I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the cover off again, perhaps with a car key. A bit of a design fault, I think.
136630
I have had the safe for a few years now and have not had difficulty with it. Make sure that the key is in and able to turn. If not, try re-entering the combo then the key should turn. Just a thought, have you changed the batteries for the combination key pad?
1809021
This is normal Konrad. The keyboard guard is not supposed to fit tightly, it is supposed to lay on top of the keyboard. You should be able to remove it easily if you happen to spill something for fast clean up.
2003704
unlocking mine i only press the four key numbers and works well. I only use that button for locking and turning. I guess you touched the button by mistake and it open - that i have not seen. I will try. If it's a new lock it could be a defect. I would try clsoing and opening and repeating what you did to see if you duplicate the failure and if happens again ...return it.
823037
This happened to me one time, a key inside the box got stuck in the lock mechanism. I basically just pounded on it a few times and jarred the key lose and then it opened up.
156151
just press a bit harder on the lock. if that doesn't work than its a defect.
2199373
Try thisPush down on the lid hardwhile you turn the keyThe safe has a rubber seal that can be tight preventing the lid from opening
148830
Once you secure the gate in place the latch will close. The gate needs the pressure from the wall/stairs to cinch up the gate. If the gate doesn't latch, you do not have the gate tight enough. Good luck! It's a great gate!
1806740
It will close on a key chain(at the top where the screwdriver is there is a opening and closing loop) when its opened it will automatically come off the key chain. It is a really handy design it makes it really easy to use..It stays very secure...I love it
609495
I had the same problem. It has to do with the lid being secure and the latches in the proper position. Try taking the lid off and putting it back on then secure the latches as close to the front of the unit as possible. Takes a few times to get the hang of how to secure the latches. Cheers, Jeff.
1763899
I may be late to answer this but I will anyway. I broke the key off in the safe by just bumping it. They are very soft keys. I used a pick to remove the stub. Took the other key to my local locksmith and for $3 they made me a quality key. Later went back and had another made just to be safe :-)
286150
I didn't try to open it as it is not real leather as it was originally described and looked like cheap alligator skin or something. But it probably has a standard latch? Try pushing anything that looks or feels like a button tab and it will probably open. Or you should just save your money and get a different one
716156
Mine does not fit in that spot without having to take the silicone cover off first. However, my key does not recharge in this slot either. So I'm not sure if your key/slot is different than mine.
822536
change the key position (I don't remember have to take it off the lock in position of OPEN or leave it in in the position of OPEN) . if you leave it in the lock position it will keep making sound.Please let me know if it worked and what position ? Regards. Nasser. :-)