very satisfied. item came quickly. haven't used yet, i'm sure it's fine. but there.is a dark spot on the orange mold-looks like dirt, but can't remove. seems picky, but it stands out on that color. can we exchange?
35679
Please call us at 1-800-238-7119 from Monday to Friday from 9:00 to 5:00 ET and we will be more than happy to assist you with an exchange, return or replacement where and when warranted or any errors made with your order. Please have your order number available when you call for faster processing. We may need to arrange to email you a prepaid shipping label in some cases.
386917
I am currently trying bleach and water. I have had this for a very long time and the bottle has become dingy. Looks like maybe mold. So I bought the newer version but the bottle leaks so we use it outside. Hope the bleach works to remove the brown dingy stuff from the inside.
1312409
I received mine on 4-4-06 also like Rob. The carton was fine but I also had small scratches on the face panel from the air filter wing nut, however not through the paint and surely not enough to make me send it back. I have not set it up yet but I'm sure that I'm going to be pleased with it.
1037703
I had one that also looked like it came from a different dye lot. Since it was a third party that had sold it, I contacted National Geographic directly. They were extremely helpful and sent me a new one that had gone through their quality control department first. I'm about to order another one and am considering the same thing. Since Amazon is cheaper, I will try it but will check it first for imperfections.
248596
Be sure you understand whether it is mold or mineral discoloration from the water. This unit will not grow mold, bacteria or mildew even though it is wet all the time. The molds are black dots and the size is about 1/4" diameter or bigger. The dark or light orange or yellow color is from the minerals in tap water. If you use distilled water or reverse osmosis filtered water, there will be no color change for a long time. The pure white color filters enable you to notice the color changes quickly. In rare cases, molds grow on the surface of filters. Cleaning mold is almost impossible. Do not use bleach to clean. Bleach is harmful to the body. Replacing filters is recommended, and you can buy them on their web site. The filter pads can be removed for replacement or washing by slipping them in or out of their respective slot. Maintenance: Cleaning a couple of times per month is recommended. It will not be easy cleaning filters after they get too dirty. Normally, the filters last for a few years if you clean them regularly and properly. Simply pop it in the dishwasher. If you do not have a dishwasher, without removing the filters, soak in cold water with a half cup (4 ozs.) of white vinegar for 6-7 hours. Rinse thoroughly with cold tap water.
838080
I only ever see black gunk in the 4 arc-like holes which I use a toothpick to dig it out easily. You take off the rubber mouthpiece, then you can see the 4 holes that the mold forms in.
1555803
I'm also seeing these flake residues. Will try putting molds in dishwasher...
1476664
Mine didnt come in ghe original box this is true. But the being dirty part, it came clean as it can be. And didnt smell funny to :) Hope i could be of some help.
415700
We just bought ours and washed it for first time tonight. Before packing her first lunch, we noticed the black smudges, mostly in grooves and near edges though also some on flatter portions of the pieces. After scrubbing and scraping, it mostly is coming off. It looks like something burned or remnants from manufacturing (since ours is brand new). I emailed the company for information; we'll see if they replace.
157667
Dear Nicole,I believe the finish is the same throughout the product. More than likely it is probably a problem with the lighting.Thank you
663634
Hey PT, I bought these diamond molds specifically for making truffles. This mold is perfect. The size is good and my truffles looked store bought. They have always tasted good but this is the first time they have looked so good. Let me know how it turns out. Teresa
497801
Mine came with just the 'black sponge material' too. I would suggest contacting Wayfair directly. I was displeased with the discoloration and splotches all over mine, and after emailing back and forth they sent me a new one without hesitation. Good luck!
247141
I just got it in the mail today. but sadly the clear seems to be the same finish as the standard :| bummer I had to break the packaging seal to check, now it's probably not returnable. oh well...now I have a replacement at least :)
111765
Yes...just as well, I feel. However, recently, I have noticed the mat develops a stain (mold?) over a few months. That is with regular washing and drying. I live in a very dry climate, yet the dark marks are definitely a mold...not good.
1372030
No mold problems yet, but I've only had this for a few months. We leave it on all the time. If it were to get mold I'd put it in the dishwasher.
1121728
I ordered mine almost 2 months ago...no mold then and still no mold. I keep them on the shelf, in the bag they arrived in and inside a 2nd ziplock bag with all the air squeezed out. They still look, smell, and taste wonderful. :) I bet it was a bad batch. And if that happens with anything, I normally just contact the company right away and it gets sorted out. If not, Amazon is wonderful with customer service issues!
1459861
I bought this product in January and am using for about one month. He had dark spots on the metal plate, is this normal? Sometimes resembles rust.https://www.youtube.com/watch?v=DGYW0CNsbS0