Do I have to use their screen protector, or is that voluntary? I prefer the one I already have.
5825
I do not use a screen protector at all. I'm sure the one u have is okay. The case fits so well it really isn't needed.
5826
If you still prefer to use your screen protector then keep it on, you don't have to use it but I would keep it just in case. Hope this helps :)
1379858
I haven't used the screen protector that came with my case yet. I'm still using the one that came with the phone.
993887
You need to use both layers. The inner one is padding, and the outer is a hard shell. The shell won't stay on without the padding and vice versa. But it's not too bulky with both layers, and they fit together nicely/stylistically. The screen cover is optional, however.
1522249
i just got mine in the mail and i didnt get the hard plastic screen protector that is attached? it was empty and all that was in there was this little flimsy dirty clear thing that i assume is some piece of garbage screen protector, did i get ripped off ?
1415670
Sounds like a mistake in shipping. No screen protector is involved. Mine was as pictured. Sounds like a return is necessary. Mediabridge seemed very interested in customer satisfaction. I'm guessing they will make it right easily.
1895245
On the packaging that contains the screen protector, on the back, there's an email address. You can write to them, providing your ORDER #, and your preferred shipping address, they will ship it to you promptly...
1196489
Yes, the pre-installed screen protector is just a protective plastic film that has already been applied for you. If you wanted to change it, just peel it off and replace it.
1956526
Abe, I've had mine on since last Christmas and not used the other two, and it seems to be in great condition. I do have a Bobj rugged case that wraps around the front so the edges aren't exposed. I also used this method to install the film http://lifehacker.com/5927704/apply-a-screen-protector-perfectly-every-time-with-the-hinge-method
1573357
You probably ordered the Otterbox 'Commuter' series case. Those don't come with the screen protector built in, only the 'Defender' cases have it.
1277306
I have no problem and neither have the (2) I have given as gifts. No complaints. Although I do have a screen protector, I have not had to replace it to date.
2021719
I'm not quite understanding you, but I'm thinking that you're asking if you have to take off the original screen protector to use the product and the answer is yes. I removed the old screen protector then placed the product on my screen and haven't had any problems with it.
2137406
Naa, built in screen protector is welded a plastic frame that you have to use, i bought the stands alone screen protectors and installed it under it on the phone it self. Keep the dirt that does and will get under the case screen protector from messing up the phone. They are like $4 or something and worth every penny.
1808425
Nope! A card came with the shields to smooth out any bubbles you get while putting it on. So as long as the screen is clean before you put it on and you use the card it should be fine.
185895
Yes. I already had a different screen protector so I didn't use it but one was included.
35179
I just got one, and there is not a screen protector built in, Buddy of mine got one too and they just put a cheap PET Film (dollar store quality) screen protector in the package with it. I tried to apply it for him since he didn't know how and even though the screen was perfectly clean, it would not apply without air bubbles. Direct quote from customer service:"The screen protector that comes with the case is no longer a built in one, but a separate screen protector made from PET. Reason for this change is that the old screen protector forms a chamber between the phone and the phone case, thus causing echo issue. We try to solve the problem by using a separate screen protector." I just got one, and there is not a screen protector built in, Buddy of mine got one too and they just put a cheap PET Film (dollar store quality) screen protector in the package with it. I tried to apply it for him since he didn't know how and even though the screen was perfectly clean, it would not apply without air bubbles. Direct quote from customer service:"The screen protector that comes with the case is no longer a built in one, but a separate screen protector made from PET. Reason for this change is that the old screen protector forms a chamber between the... » Read More I just got one, and there is not a screen protector built in, Buddy of mine got one too and they just put a cheap PET Film (dollar store quality) screen protector in the package with it. I tried to apply it for him since he didn't know how and even though the screen was perfectly clean, it would not apply without air bubbles. Direct quote from customer service:"The screen protector that comes with the case is no longer a built in one, but a separate screen protector made from PET. Reason for this change is that the old screen protector forms a chamber between the phone and the phone case, thus causing echo issue. We try to solve the problem by using a separate screen protector." « Show Less
1258018
No, it's just the case. You're going to want a screen protector so your screen doesn't get scratched.
1621996
For me you had to put the screen protector on yourself but if you do buy the case it comes with the stuff shown (Im pretty sure on that unless you do otherwise) use the little microfiber thing to clean it first like really clean and take your time doing it cuz I put mine on without any bubbles. Hope this helps in one way or another