The sensor lights up that it is working, however it does not actually open or close. Automatic or manual. Any troubleshooting ideas?
34858
If the sensor is lighting up red but the door isn't opening or shutting, try cleaning off the sensor and make sure the lid is sitting on the bottom of the can tightly and correctly. If that doesn't work the lid is defective.
258724
Before calling Boss to see if it's under warranty, I would check the plugs in the back. There should be one that is connected to the remote sensor... it could be loose or maybe came unplugged!? I've spoken (and emailed) with Boss customer service about other issues and they have been very helpful. It's a small team, so you may have to leave a message and wait for return call.
1658014
Two possible optionThe sensor is no well cleanAfter the first, take de batteries out a reseting the device.
1034222
I have purchased two of these lights. Had problems with the first only working once in a while. The company sent me a new sensor for it, but it didn't make any difference. Was just going to take it down, but our local REC said they would look at it for me. They said everything checked out good, so they put one of their sensors in it, (greased the prongs of the sensor good), and it has not failed since. When I bought the second one, I also bought a sensor from them and installed it befor I put the light up. Hope this will help you. Don
1512165
Possibly the battery needs changing if you have had it for some time. Other possibilities are: clean the battery terminals and make sure the batteries are seating properly; the sensors need cleaning (see manual for details); the unit is operating in a dusty environment; and, the unit is defective - unfortunately a far from uncommon fault.
1638280
Humm I didn't have that issue. When it's on auto did you make sure the light is on, doesn't work if the light isn't on. Once hair is brushed up to the sensor it sucks it up. When on manual the push button should work. If not then maybe it needs to go back.
961792
Picked one up today and it does the same thing. They should at least mention it in the manual. I wasn't sure if it was normal. Apparently it is. Thanks for bringing this up and thanks for your follow up.
1416586
There is a setting to reverse the sensor status. Out of the box it said the door was closed when open, etc
1822786
I had the same problem the first time, check the batteries then you need to get the sensor closer together (reciever and spoke) at first I thought it was somewhat ridiculous to set it too close but it worked for me and still is.
249675
I saw this hint in comments about another light. It fixed mine. Try tapping the body of the sensor with the power off.
2145046
Could be. Try pulling the power. Then, disconnect the sensor wires and the wired switch wires from the rear of the unit. Plug it back it. Does it do the same thing?
1101579
Make sure the basket is fully seated down. The sensor is the clear little bulb on the right side. Make sure it has no obstructions. Or packaging tape on it from when you opened it.
162795
Remember this is dusk to dawn light.. the light will not trigger ON during the day but Its on nite time if the sensor is triggered.. Hook it up to ON and OFF switch, turn on the switch and leave it ON..
457073
It appears there is something wrong with the sensor! I will be contacting the manufacturer since it has a warranty.
1933611
Your sensor is putting it into snooze (the sensor that you can wave your hand over to get it to go into snooze). I hated the sensor because it would go off too easily so I put electrical tape over it. That worked for a year and my clock stopped going into snooze, but now it's doing what yours is doing. It goes to snooze before it even goes off. I can tell because the AL1 light flashes in snooze. I wish I had returned it because now I can't rely on it at all.
2263504
I had the same problem, had to call the company to figure it out. Press the right "trigger" and it should activate it. Press again to turn it off
899281
Try manually pushing the switch on the left side of the door with the door open. It may be broken.