I just opened my fondant and the bag had a whole in it. Some substance has leaked out and is all gummed up in the container. No what?
179908
I would email or call amazon customer service and tell them what happened. Usually they will just let you return (free shipping) and send you a new one.
1424471
My last order came in paper packaging similar to a bag of flour. It was undamaged and unopened. Obviously, you would not store it in this packaging, and I promptly moved mine to an airtight container.
2268562
I've never experienced that before! :-o That sounds disgusting! I've ordered it online and bought it from Traders here in CO and fortunately did not have that experience! So sorry, AG!!
1269985
I agree with F. Royse-- it's the airtight packaging that prevents it from spoiling. On occasion, however, there might be a container or so in the batch that is spoiled (air must have gotten in the container before sealing). You can tell if the container looks far more swollen than others. However, if this were to happen, then just contact the company and they will kindly make a replacement for you-- as they did for me.
890958
Hi, after answering "yes" yesterday, I looked close at the bottle. I was wrong. There was leak, it became solid around the top. I guess that's why I didn't noticed it.
787229
It feels that way every time. It's vacuumed sealed. I open mine and pour into different container. Sometimes there are big chunks, but easily break up. No worries! JulieO67
157343
Yes because the package has been compromised. From others that this has happened to said the costumer service was good on returning the product and getting a replacement. Mine didn't have any air in them. So I suggest that if you want and get replacements, use a vacuum sealer like I did to give it added protection while being stored. I have them in me and my wifes bug out bags, and their still sealed even being tossed about while traveling in our vehicles wherever we go... Hope this helps.
2030491
It is a liquid that is poured into the little container, and applied with the sponge brush. It sounds as if the contents of your bottle have solidified for some reason. I would return product for another bottle.It is a very good product.
265182
Mindy, I have never noticed anything floating from any of my kits and I've done quite a few. I don't know if maybe something was in the bag or if something may have fallen into your bucket as you were beginning your primary. If its something of concern that may possibly contaminate the wine, I would recommend contacting amazon for a replacement. I hope this helps. Good luck with your wine!
1502438
I can't remember if my can was sealed, but I want to say that it was. Did the scoop settle down to the middle of the detergent? I know it's a hassle but I would see if they could exchange it if there is no scoop included.
2104837
I have not encountered situations similarly to your descriptions, thus I do not an answer to your specific question per se. However, I am very impressed by the 'after sales customer service' from Sophia Global. I phoned Sophia Global on my 'leaks within sealed pack' upon product delivery. The phone called was attended to immediately. Happy to have found a reliable merchant. Good luck to you.
1324246
I think you should send it back. First of all, I bought it for $20 less. It is in a tube, not a jar and I returned mine because it made my eyes swell up.
954806
The last time I had some it had been in the fridge at least three months I believe. I had sealed it tightly and had gotten as much air out as possible.
2267280
Air Bubbles mean the seal didn't work properly. Cut open the bag and try again. When feeding the bag for suction, hold opposite ends taught pulling the bag in opposite directions when feeding it into the machine.
969695
Once it has been opened it should be kept in the frig as I recall. I would call the manufacturer or look on the label if you are not sure.
1034545
It's come to me nicely every time, packed very well with bubble bags and all. You may have got it from a different warehouse? I hope they can clear it up for you!!
226600
The bags I purchased are sealed at the narrow end of the bag. They are also imprinted with a purple Wilton logo on the middle of the bag on one side.