Return Policy &amp; Warranty Info: Does anyone know the return policy on this Vizio?
188523
Amazon will take this TV back within 30 days of purchase and refund your money. They will even give you a pre paid shipping label as far as I know. Vizio's warranty is 1 year parts and labor. I would suggest an extended warranty for any new TV. Square Trade is reputable. In the end if they can't fix it, you could end up with a newer model if this TV is no longer in production. I don't know how Vizio handles warranty claims, I have never had to use them yet. I have read good things about them online and also bad things. Same with every brand really. Good luck!
2077769
Be Careful I bought this from Costco because there is an extra year of warranty. I had it 2 months and it just died. Well they sent a replacement and the new TV does NOT have Amazon Prime, which is what I used the most. Thanks Vizio I'm trying to get a replacement for the TV, so that I can continue to use Amazon Prime
2044864
FYI-Amazon has dropped the return restrictions on 27" TVs. All TV's now fall under their general return policies. I spent 20 minutes on the phone with them yesterday to make sure that was the case because I saw reviews with this frustration but couldn't find anything about it on their returns policy. I have printed out all the applicable return policy pages to I have those just in case I need them.
1931129
Our Vizio displays is intermittently going out after a little over a year, our Square Trade Warranty gave us a full refund. Would not buy a Vizio again and would always get a warranty no matter what TV we purchased.
1270010
I have a set-up similar to yours. I currently have a 29" Vizio LCD and have had no problems. My only concern has been if the LCD can survive winter weather (I live in NC and have mild winters) so if the tempature gets below freezing for a few days I dismount the TV and take it inside to be safe. Suggest you check the operating tempature range on whatever you buy and be careful in the extremes. But after 2 years the Vizio is doing fine, as did the TV I replaced for 4 years. Go for it.
993902
Hi, there was a warranty but it woul cost me more to execute it than what I paid for the TV. At the end I lost my money.
505846
I experience the same thing but not as frequent. I am also having issues with it turning itself off. I was told there is a problem with the power pack inside the TV. it does have a 1year factory warranty but dealing with Vizio CS is a pain. I bought mine from Best Buy abd bought there extended warranty so right now I am waiting for them to receive some more in so they can do a swap for a new one. I happen to like this TV very much but it seems without an extended warranty you might be on your own. Good Luck.
1113971
Vizio has the best customer support team and you have unlimited phone support. I've called them probably a half a dozen times and they always take care of my issue. The number is 877-878-4946 and they are open 7 days a week. Good luck!
847936
Nope. Sent mine right back after I spent hours trying to get it to work, hours trying to contact Vizio, then they casually tell me I needed firmware, like I should know that. If I needed it, they should have sent it with the TV !!! I figured this would be only the first of many problems with an inferior product marketed by sloppy manufacturers. Idiots!
836254
The 554 is NOT currently available per Vizio's own website you lying troll."This item is Coming Soon." http://www.vizio.com/led-lcd-hdtvs/xvt3d554sv.html
1272116
That clinches it. Amazon's good about accepting returns (I returned a Samsung late last year), but sounds like it's not worth the hassle this time. Thanks for confirming my choice. (I like Panasonic, too, but when I ask for a personal favorite from some of these sales guys who are around hundreds of TV sets every day, they almost always say Sony's the one.)
773535
I ordered this TV and it came in a box that had obviously been previously opened and then taped up.I clicked to return the item - it looks like Amazon is requiring me to ship UPS/FedEx (which I understand) but I'll have to pay for the shipping (at least at first, I think) and then I'll get a refund, not a replacement. I wanted this TV but I don't know if I'll get the same deal by the time the refund goes through.
1279733
I would venture to say the extended warranty is not worth the price. I have bought electronics over the years and have never bought an extended warranty and have never had any problems. Look at it this way, you are buying a quality brand like Samsung because it is a well made product and has a good reputation. If I buy anything Samsung or Sony, I feel comfortable enough with the quality that I won't pay extra for the extended coverage. There is a reason why you would pay more for a Samsung product as opposed to a cheaper brand like Vizio!!
1414605
I returned it. The second identical TV that I ordered at the same time does not have the problem so I hope that the replacement being shipped to me is also okay. Thanks for letting me know that someone else has the same issue. Herberto
756376
Did they refund your money? Amazon has been great any time I had to deal with them but would like to know what they do about returning TV's
75368
I just got off the phone with Vizio's customer service. According to the person I spoke to the screen is matte. Who's correct, Vizio's customer service rep or the postings? I'll wait until I physically see the TV for myself.I appreciate your help.
2078322
I just bought Vizio XVT473SV from Dell, which was delivered last week. Worked fine for a day or so, but I'm noticing some screen distortion/flickering occasionally. Also some audio cut-out. Some posts suggest this might be standard def vs HD channel issues. (cable) I've not had any indication of visual or audio problem yet when using the Internet Apps or when hooking up my laptop to it. But it doesn't always work right when I turn it on with it tuned to the cable box. The problem this morning with flickering was a situation with TV/cable turned on, cable tuned to a standard def channel from the night before. I tuned to an HD channel, the screen still flickered. I turned off cable and tv. Turned back on and all was well. I'm not happy to be seeing these kinds of problems within a day of having the tv though.