Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1229097
Yes, mine did. I like dealing with them also because they do a check up with you after the purchase.
2004853
They have an excellent and responsive customer service department. I think it would only take a phone call and they would send you the correct product.
599877
Not that I know of - I'd call the customer service number and ask, or e-mail them.
486030
No. But if you write the company, they might send one. They are very responsive. I had the same problem and they helped me out.
672342
Sometimes yes, sometimes no. See my review for how to ensure you get the real deal:http://www.amazon.com/review/R2OULTW34WUPW3
1667354
I don't know, but I've found the company to be very responsive to customer inquiries, so if you contact them directly, I'm sure they'll be able to answer that.
143645
I don't think so, call them. It is good to have and they respond fast. I have made claims when something quit working.
67908
"Magic Jack" - - customer service??? HAHAHAHAHAHAHAHAH PIECE OF BIRD SQUAT!! BUNCH OF LIARS. THERE ARE NUMBERS I NORMALLY HAVE NO TROUBLE CALLING - - WITH THIS P.O.S. THEY DO NIOT WORK AT ALL: THE MOST COMMON PHRASE YOU ARE GOING TO HEAR IS: "IS THIS WORKING?? CAN YOU HEAR ME???" MAJOR RIP OFF. BUT IF YOU ARE HAPPY WITH SOMETHING THAT CONNECTS ALMOST HALF THE TIME, DROPS CALLS ALL THE DAMN TIME, AND HAS NO - - NONE - - ZERO - - ZILCH - - NONEXISTENT!!!!!! CUSTOMER SERVICE, THIS IS RIGHT UP YOUR STUPID ALLEY!!!!!! hi-speed connection, by the way.... it isn't your CONNECTION that sucks, it is this Piece of Squidpoopsnot product with NO "CUSTOMER SUPPORT`. STAY FAR AWAY!!!!!!!! "Magic Jack" - - customer service??? HAHAHAHAHAHAHAHAH PIECE OF BIRD SQUAT!! BUNCH OF LIARS. THERE ARE NUMBERS I NORMALLY HAVE NO TROUBLE CALLING - - WITH THIS P.O.S. THEY DO NIOT WORK AT ALL: THE MOST COMMON PHRASE YOU ARE GOING TO HEAR IS: "IS THIS WORKING?? CAN YOU HEAR ME???" MAJOR RIP OFF. BUT IF YOU ARE HAPPY WITH SOMETHING THAT CONNECTS ALMOST HALF THE TIME, DROPS CALLS ALL THE DAMN TIME, AND HAS NO - - NONE - - ZERO - - ZILCH - - NONEXISTENT!!!!!! CUSTOMER SERVICE, THIS IS RIGHT UP YOUR STUPID ALLEY!!!!!! hi-speed connection, by the way.... it isn't your... » Read More "Magic Jack" - - customer service??? HAHAHAHAHAHAHAHAH PIECE OF BIRD SQUAT!! BUNCH OF LIARS. THERE ARE NUMBERS I NORMALLY HAVE NO TROUBLE CALLING - - WITH THIS P.O.S. THEY DO NIOT WORK AT ALL: THE MOST COMMON PHRASE YOU ARE GOING TO HEAR IS: "IS THIS WORKING?? CAN YOU HEAR ME???" MAJOR RIP OFF. BUT IF YOU ARE HAPPY WITH SOMETHING THAT CONNECTS ALMOST HALF THE TIME, DROPS CALLS ALL THE DAMN TIME, AND HAS NO - - NONE - - ZERO - - ZILCH - - NONEXISTENT!!!!!! CUSTOMER SERVICE, THIS IS RIGHT UP YOUR STUPID ALLEY!!!!!! hi-speed connection, by the way.... it isn't your CONNECTION that sucks, it is this Piece of Squidpoopsnot product with NO "CUSTOMER SUPPORT`. STAY FAR AWAY!!!!!!!! « Show Less
256188
I don't know for sure but the company is very responsive to inquiries such as yours. During the ordering process there is an opportunity to ask pertinent questions. I think they can do that but you need to ask to make certain.
228347
probably not, but you might inquire with their customer service which is very helpful.
1365719
Hi, well, I'd like to say yes, however, after numerous emails and complaints with the company that I bought a unit from, I still didn't get THIS model even though it was advertised as such. I owned one of these units years ago and it was great. Sadly, I received a entirely different unit, then complained and asked for the unit that was advertised, then they sent another which was still not the one they advertised. At that point, I simply gave up arguing with the company.
1943472
I recieved an email from this company when i recieved my order and they seemed to want good customer service. See if you can find your email or google the company.
2020608
I'm not sure. Contact their customer support via phone or email. I've had excellent results when dealing with them.
1670144
No. No one would answer the phone. You had to leave a message and they were supposed to call you back. I never heard from them so I went through Amazon to get a refund
1317456
That question Should be directed to the the company's customer service, I have not a clue.
1548320
I think there is a phone # on bottom of seat or some other Other's...they give GREAT service!