Just received my unit today but seems it did not survive the delivery. DOA - how long before you turn it on before it lights up the bulbs ?
216238
The tubes should be fully lit up no more than 30 seconds after you turn the power on. You might want to purchase some new tubes because it sounds like they were damaged either during the shipping process or they were defective. In particular, if you bought it used do you notice a lot of metal coating on the top of the tubes? If so then those ones might be burned out already. But if you have the tubes tested and they are still good then check the power jack-plug as Shikai Liu suggested.
216239
5 secs the tubes light up. I suggest You'd better to check the power jack-plug. Is it tight enough. SK Liu
216240
Mine wouldn't turn on, either. A quick check of the fuse--located inside a small pull out holder built into the electrical plug connector--found the problem to be a burned out fuse. Weird, since this unit was sold as new, but there was a spare fuse in the holder that was still good.
389539
I was told by the manufacture that the bulbs can be purchased at Home Depot or Walmart. The unit I bought/received never worked for longer than 10 minutes. After removing it from the wall and opening the back for the fourth time in a week...I returned it. I hope your unit works better than mine did!
2267537
buy a new unit. for the price of these new if you have a few of the LEDS go out you should just buy a new unit. they are not worth messing with. I have 3 lamps go out on mine after a few hours. they sent me a new one.
798513
Sorry, haven't had the problem yet. My recommendation would be to try something you've probably done already - take the actual dead bulb to a lighting store or a Lowes or Home Depot to get an exact match.
1921529
recently mine started doing the same thing mine will always start up again after stopping for a second and then some days, it runs fine. have you figured out how to clean the bulb that the other customer mentioned.....mine came without any instructions. any advise would be helpful. thanks, jim
630765
The light I bought went out after about 10 minutes of use, and it hasnt worked since. The halogen bulbs seem to be very fragile, and I am currently seeking other lighting technology that will be more reliable. Sorry - I dont know whether the bulbs can be replaced or not. I am not going to bother trying.
1281546
My kit failed too. Lasted 4 months. I just hook the stock lights back up. Had a bulb go bad can't find the 6000k 55w bulbs separate. You could try to find just the relay.
2130402
No it's supposed to work as soon as you hook it up. I think we all just need to write complaints to the seller. The very next day after giving my review my lights stopped working! Now I wish I hadn't given them a good review at all. Ugh, what a rip-off!!!
1877658
Mine arrived with a broken bulb as well (boo!). I've been unable to find a bulb locally, and when they had them on amazon.com they cost as much as the lamp. This seems to be a thing with this company.
2098176
When the unit doesn't light up, the problem is usually due to a bad driver, which may be replaced. If the LEDs happen to fail, then the entire unit would need to be replaced.
316874
I've been having the same problem. The light starts off bright but by the time I get home (4 miles=30 minutes) the light is stuck in dim flashing mode and won't turn off. I can't tell if its power, cold, rain, or turbulence related.
411412
I would double check your wiring to be sure it follows the diagram. And to be very sure, change your light bulbs. Final straw could possibly be a bum timer. I installed mine almost a year ago with no issues.
931798
Check your power source. Make sure it's strong enough. Maybe you just got a bad bulb ! Mine is still working fine.
1161189
This unit is sold with lower quality bulbs, in fact one of my bulbs was not working ....did you try the other (included) bulb?
1848329
I have reviewed the information and instruction papers and nothing is given. I hooked it to my power tester and it showed that no power is used without a bulb inserted.
645731
The whole unit must be replaced. There are no bulbs to replace, just a complicated integrated circuit including little LED lights. For what it's worth, my two have been running a year without mishap, and I expect them to function many years more. At this price (if I am right about longevity), you don't need to be worried about replacing bulbs.
891010
I bought mine from bulb direct. It lasted 3 days. They have a good return policy. They shipped a new one and it is working fine. Hope this helps