For those whose unit(s) died, what color was the LED? My friend has one that has been working for a year now and it's a different color LED from mine
214394
Since I don't remember I probably shouldn't even replied, but I found often times in such situations the phrase "9 out of 10" times is appropriate. If your friend has one that is working after a year and I must say they're not one of the 9.....I suspect they are the 1 out of 10 If you're gonna keep ordering these things until you get a magic LED that is the right color I think you were one of the most optimistic people on the planet. Speaking from my position as one of the fool that actually ordered and returned three of these.... things don't bother. I found the blitz product only marginally better.. I harsh answer is not meant to be mean spirited but rather save you some time and frustration
2041879
I tried as well. The answer is NOPE. You MUST have your reciept to use the warrenty if you make a claim. I had the power supply side go out after less that one year. The would not send me a new one because I did not think to save my invoice. The LED should not burn out. Your power unit might be the culprit, but it is hard to tell unless you have 2 units. (which I do)....or at least used to.
1169890
How long have you had the unit? If you just bought it, then you need to contact Amazon for a replacement. If you've had it for some time, then you need to realize that the unit will eventually fail due to electrolytic action. I consider LED faucets to be a novelty. Enjoy them while you can, but don't expect more than about a year out of them before they fail. Even so, the generator-powered types are preferable to the battery-powered ones.
1855072
It's probably not dead. Reset unit and it will come to life. Mine did this frequently. Give it a try.
909030
Unfortunately, I think your unit, like mine is DOA. This unit charged all lights and then I took it off the charge and it did nothing. DEAD!
504781
Mine doesn't work anymore either. I was thinking about buying another one from Amazon power pack for led lights. It has 5 volt output 8 amps. Should last longer for 14.99
795624
I had my unit not even a year ago but already won't work the light won't turn on.i already check the owner's manual to see if there's a 1800 nos.I could call but to my dismay...there's none.Calling the attention of Amazon.com.Pls provide us the customer service of the item you are selling.Thanks.
2001306
Unfortunately like most LEDs the fixture containing the bulb is closed. Unless you are familiar with fixing electronics by testing circuits to determine which part is bad, you must replace the whole unit. For what it's worth, my understanding is LEDs have a super long life and its usually a resistor that goes bad before the led circuit chip that you see light up. The units themselves are very well built. Used a male plug adaptor from Harbor Frght. Currently have two to light up the house from 25 feet away wih cool color light. Have worked now nightly for two years no problems. Would purchase again! Unfortunately like most LEDs the fixture containing the bulb is closed. Unless you are familiar with fixing electronics by testing circuits to determine which part is bad, you must replace the whole unit. For what it's worth, my understanding is LEDs have a super long life and its usually a resistor that goes bad before the led circuit chip that you see light up. The units themselves are very well built. Used a male plug adaptor from Harbor Frght. Currently have two to light up the house from 25 feet away wih cool color light. Have worked now nightly for two years no problems. Would... » Read More Unfortunately like most LEDs the fixture containing the bulb is closed. Unless you are familiar with fixing electronics by testing circuits to determine which part is bad, you must replace the whole unit. For what it's worth, my understanding is LEDs have a super long life and its usually a resistor that goes bad before the led circuit chip that you see light up. The units themselves are very well built. Used a male plug adaptor from Harbor Frght. Currently have two to light up the house from 25 feet away wih cool color light. Have worked now nightly for two years no problems. Would purchase again! « Show Less
591578
Mine died recently too, but since I was trained in electronics/electricity in the Marines, I thought I'd just fix it. Nope, the lamp is built so that when it dies, you just need to toss it. After 8 or 10 years, I just ordered a new one from Amazon. Bell and Howell is a very good name in the industry, but I guess, as in all things, you just have to know when to say when. Save yourself a headache, and buy a new one.
1446860
Mine appeared to be DOA. No signs of life. No LEDs lit. Even using the enclosed software for discovery, my PC did not recognize that anything was attached. I gave up. I meant to return it but forgot.I am quite experienced and, so far, no device that actually works has been able to defeat me, so this must be a dud.
381796
I had Best Buy replace my LED with a Plasma. They were unfamiliar with the problem. Sort of surprising. But they were very nice about replacing.
2282457
I had the same problem. I noticed a small drip stain on the LED cover. Cleaned it with a little Windex on a rag. Now works perfectly.
2039817
Mine is still fine after almost a full year. I'd suggest you check the installation and if it still doesn't work well contact the manufacturer for a replacement unit.
966684
yes, unfortunately you must replace the entire unit with these LED bulbs. But they are supposed to last much longer than 2 years. There seem to be many brands that look similar as well... so I am sure you will be able to source a replacement if it does fail for some reason
2267537
buy a new unit. for the price of these new if you have a few of the LEDS go out you should just buy a new unit. they are not worth messing with. I have 3 lamps go out on mine after a few hours. they sent me a new one.
316568
I just bought them a few weeks ago. I understand they have a 5 year warranty. Sounds like the LED burned out, I would request for a replacement.
828861
The LED bulb in mine lasted about 4 hours. It just went dead; the switch is ok; tried new batteries, no use. Dorcy has no replacement parts for it.