I just purchased one of these. The "surge" light is on at all times. Is this normal??
215424
Mine is on all the time. I think it just means the circuitry is working correctly to let you know it's available if needed.
215425
Mine is on as well. I expect Steakman is correct and this just means surge protection is active.
1046740
Make sure tfirst that your outlet or breaker for the outlet is reset and that you have power. also see if anything else in the house was blown. power going off and on should not hurt the unit. A power surge would. I am not sure about the fusing of the system but I assume there is one in the internal transformer. Since I do not know your expertise I am not sure what to recommend but if you are not a technician and the unit has been plugged into a live outlet then take it to a local radio or electronics shop and have them look at the power supply.
1437702
I live in a rural area in FL and have some power surges too, none of the power surges here have caused a problem with this ballast so far, it's been about 7 months, good luck.
626709
Did this event already occur to you? It has not to me. However, if the surge created from all of your power coming on at once did not short out your device, then it should power back on automatically. Personally, I usually unplug all important devices when the power goes off.
914248
I have been using mine for a few years and I have never had any problem with it. It is powered by the laptop, so if there is a surge it would have to come through the laptop. I even got a new laptop in 2012 and it just works great. I really like having the light for the keyboard.
1934921
Yes, a light flashes when being used (copy, read, etc.), but it stays with no light when it was being plugged in with no action.
123683
I've noticed that 2 bulbs I put on the same line pop randomly when they're first turned on and for a few minutes after they're turned off. Another on a different outlet does not. I suspect my surge protector or my house's 60 year-old wiring may be the culprit.
1767668
I just got one and the user manual is ridiculously lacking in details. So humor me...how do i check charge status? I turned it on and all lights blinked once. I plugged it in the wall and only 1 light is blinking. How do I know when it is fully charged?
2160814
I believe you have a defective light. I love mine. It only has on and off features.
959064
It should glow immediately. If it's not then something is either wrong with the outlet or the item itself. :( We live in an old apartment and certain light switches need to be on in order for some of our outlets to work. If you're new to your home that could be the issue.
515696
Hi, If there are no devices connected to the surge protector, the Protected light would be off. It would just turn on if there are some devices connected to it. However, if there are no lights are turned on from the surge protector even though there are devices connected to it then it means that there's a problem with the surge protector. Thanks, Belkin Support http://www.belkin.com/us/support
914246
The light get's power from your laptop so if the light gets a power surge, your laptop received the surge prior to the light. I've never had a problem with this light.
602555
You know what. I've had that happen before. Seems normal. It's an amazing lamp. If you're still worried I would go straight to the source at www.philips.com and click on the contact link at the bottom and chat with them.
927966
I have not had this issue, but I do not leave mine plugged in. I would check to see if a power surge took out the unit, or a battery issue
1328785
I would return it if it is not even lighting up. Mine works well with the batteries. It sounds like something might be wrong with the unit. It has to light up to work. Good Luck!but
442975
Did you push the little switch on the side? If you did, see if it lights up with the electric plug. If not then you have a defective product and should be returned.
1018515
Be sure your wall outlet is not controlled by a switch and is hot test with a light.Be sure the units on / off switch on the leg is on should light up when on.If that all checks out ---- bad unit (dead on arrival) ship it back.