Bought a 50 pack a few months ago. Found one that is a "dud". Found 8/50 more. What to do?
201883
there is a site listed on the package as www.biclighter.com that you can go to and contact bic via email about your problem and see what responce you get. They may send you a new one. Or, like the other said contact the seller or amazon resolution.
201884
ask the seller. maybe they'll replace the duds. Weird, I've never had even one as far as I know.
1147503
If you receive a WORKING Philiips unit, if must be one of recent vintage. I received two in rapid succession a couple of years ago, and neither of them worked. So, I can't answer the question.
29952
There is a customer support email on the back of the package. They day if anything happens to email them and they will make it right. They might just replace them.
1962979
Good question, I just bought a pack last month! I emailed the company to see what's up. From Techmatte:"Sorry for that. It is out of stock right now. It is expected to be restocked on Jan 6. Sorry for any inconvenience.BestTechMatte Support"
570922
I got one that worked fine and one that didn't! I and didn't ask for a replacement rather than take a chance on another dud. I got an OEM bat once I had the charger just to be safe.
1414687
I have had issues like this in the past. I contacted the seller and they just sent me a new one free of charge, so that is where I started. Also, these units are generic and surfing eBay can yield all kinds of surprises. I paid too much for my unit here, as I found the exact unit on eBay today for less than half price of here . That being said it may be more reasonable to purchase a new unit.
2006329
I agree with the other 2 answers. Throw out and get a new one and use correctly.
906173
Perhaps contacting the manufacturers would help. Have had no problem with mine so far.
419759
As I described in my long review, I was advised to take all out and place them back frst, once it didn't work, I was advised to take the other black cartridge and as soon as I placed the second one, it recognized. Just make sure you take the sticker and orange plastic on top. I didn't do anything else and it's intriguing why it works that way... Good luck, let me know.
1060690
I would return them. I had no issue with mine and they write beautifully. You may have just gotten a faulty pack.
249393
I had the same problem. I went to another site and got a better battery for half the price. Still no response about my refund. Good luck
2209579
The one I bought flat out didn't work. I suppose you could return it to Amazon if yours is a dud too.
1452243
contact amazon customer service and ask for instructions on return for replacement.no problems with mine so far.
628702
Had the same experience as well with a cartridge. I purchased a new one and replaced it then it started working properly
1569547
Take them to a Radio Shack or electronics store and have them test all of them BEFORE inserting them in the product. The dry cycle probably ate them.
487721
I have had mine for a year and a half. I am on the same original batteries. Maybe try reversing the batteries around in case the inside wires are crossed. If they still don't work, contact the seller for an exchange or refund. I am sorry this is happening to you :-(
1556809
If I remember right I heard a few reviews says the same thing, obviouslly return it to the company for a replacement. You could always check for proper power and ground connections, but shy of that not much else you can do, all internal. I have 3 of these for years and no issues, including a motion one.