has the company changed the kind of carpeting used? I am concerned by a recent review that said it was not as pictured.
219872
I don't know but it doesn't stand up to use. I think posts with twine instead of carpeting are better for scratching.
219873
I bought mine two years ago and it is EXACTLY as pictured. This company uses good quality materials so if they changed it I bet it is just as good. Can't please some people. This is not the junk you find in Petco or Petsmart. My cats still love it and use it daily. Hope this helped. Lori
2145270
I don't know, Ask a sante fe dealer if the carpeting in both years is the same part number.
915338
I've noticed that as well! I Was very happy to find that the swing I recieved looks like the larger swing pictured. It is however, unfinished so not quite the red stain look. It's an amazing swing for the price! Very sturdy! I bought it for my parents and look forward to seeing them enjoy it with the grandkids this summer.
1286233
The carpeted part is close to beige, not pink. Btw, I bought this 5 years ago. My two big cats still love it so much-- great design and solid quality. Highly recommend it.
655250
I ordered these chairs based on one I had already ordered and loved. The one they sent was not the same as the previous one. The color was darker and the fabric was not quite as nice, more "polyestery" than tweed-like. Also, the legs were all one piece with a crossbar, not the separate legs as on my other chair and as shown in the photo. The one piece leg unit did not even fit the holes drilled in the bottom of the chair. I assume they have had many complaints because the company refunded my money in full and told me to keep the chairs.Bottom line, the chairs from the most recent order were okay looking, but faulty. The one in the picture, the original one we ordered, is terrific. I ordered these chairs based on one I had already ordered and loved. The one they sent was not the same as the previous one. The color was darker and the fabric was not quite as nice, more "polyestery" than tweed-like. Also, the legs were all one piece with a crossbar, not the separate legs as on my other chair and as shown in the photo. The one piece leg unit did not even fit the holes drilled in the bottom of the chair. I assume they have had many complaints because the company refunded my money in full and told me to keep the chairs.Bottom line, the chairs from the most... » Read More I ordered these chairs based on one I had already ordered and loved. The one they sent was not the same as the previous one. The color was darker and the fabric was not quite as nice, more "polyestery" than tweed-like. Also, the legs were all one piece with a crossbar, not the separate legs as on my other chair and as shown in the photo. The one piece leg unit did not even fit the holes drilled in the bottom of the chair. I assume they have had many complaints because the company refunded my money in full and told me to keep the chairs.Bottom line, the chairs from the most recent order were okay looking, but faulty. The one in the picture, the original one we ordered, is terrific. « Show Less
1719970
I'd say they are more less beige. They are same color as the original carpeting in my Prius.
1327577
I read the same reviews and was concerned as well. Mine was delivered on time and in perfect condition. I received it around 6 months ago. The distressed look matches our cherry wood laminate floor and mushroom colored walls. 100% satisfied. HerbW. Goodluck
770742
The company advertized that the matress was the applause, but it was actually the newer model, vantage. Later when i asked the company they admitted that it was actually the new model vantage.
799451
i just received my order yesterday but have not opened the box because the model pictured on amazon is not the exact model they are shipping out. look at the handle bars, the seat, and the breaking mechanism. these are all different. seems like they are shipping out an older version of the same model. I contacted customer service and told them to change the picture yesterday but no change yet. they did reply quickly and told me i could return it as they do not have the model pictured. my first real bad experience with amazon, not cool.
1422707
No! It has not been corrected. I wrote my own review. VERY UNHAPPY, and it wasn't just the holes not lining up, it was incorrect directions, incorrect screws and missing holes for the dowels. Also once my husband did get it assembled the top step or seat was extremely scratched. We know that it did not happen while putting it together because he assembled it on carpet. He was so upset but I couldn't ask him to take it apart to return after taking hours to get it right. But every time I look at it, I am so disappointed. We tried Old English dark walnut Scratch cover but the scratches are too deep. The step stool itself is not bad, but after all of the frustrations,I do regret the purchase, that is why I wrote the review this week. It is by far the worst experience we have had with any Amazon purchase. Cheryl Winder
99626
I apologize for the confusion. The one you clicked on to ask the question was the rug. Be sure once you add the item to your cart that it says rug and you will be fine. Thanks, Kathy Bath and Window Direct
297874
The design of the packaging has been changing. Maybe they are tired of paying the dog models. I would still like to know what HC stands for but it looks like it will eventually leave the design all together. I don't believe that the ingredients have changed. I have one dog that would like paint off the floor if it was wet, but the other dog is more choosy so I'm pretty sure it's the same formula.
2191214
I definitely think it has been altered, I ordered dark brown in April and the color and coverage was nothing like all my previous orders. I am looking for a replacement because of the change. However, I will order it one more time in the event it was a one off.
249193
I don't know. You can remove the carpet sections and clean them. I haven't had a need to replace one, so I haven't looked. But I'm sure it would be easy for you to find out by searching the Amazon web site.
1229768
Our carpet is not plush. It worked well until it got clogged. I have not had this problem before and took it in to get cleaned, $53 later. Will pick it up this week.
1241680
Apparently, this is by design, adding to the "distressed" look. I have another piece of furniture from a different company with the same thing. It takes nothing away from the overall look. It's a little silly perhaps since they are all at regular intervals.
1922814
This is the wrong description on the posting. It is what the picture shows, an indoor/outdoor carpet. I have had mine out on my deck all summer and it looks great. I am very happy with it. I would probably not use it indoors, better for outside.