I just bought this scale. The numbers won't stop moving once I get on it. I am as still as a statue too. Is this normal? I can't get a weight at all.
187554
I have experienced the same problem and finally had to have the scale replaced. I have had a replacement scale two weeks not experienced a problem So far.Respectfully,DR. Stephen
187555
You have to stand still for about five to seven seconds so the number 'locks' in. Movement of numbers is normal until it 'locks' in the weight. If it is not showing your weight in a reasonsble amount of time (within 10 seconds) then I would say it is probably not working correctly.
187556
My experience has been that the number moves around quickly until it has calculated the precise weight - - but then it stops. Is your scale on a flat, hard surface? Please think about calling the EatSmart Products Team at (201) 465-4381 for help. They state that they are there to help.
187557
I had the same problem and contacted EatSmart. They instructed me to stand on the outer sides, look straight forward (not down) and count to five at least. They then suggested that I very gently steady myself against the wall. I didn't trust that weight. They sent me a less sensitive model that does not track. That worked with no problem. But I kept the original since my wife could use it. Now, I have discovered that touching the wall does not appear to make a difference so I check my weight first on the less sensitive scale and then on the tracking scale, the latter always reads .2lbs less so I am confident that touching the wall is ok.I hope this helps. The EatSmart customer service was outstanding. I had the same problem and contacted EatSmart. They instructed me to stand on the outer sides, look straight forward (not down) and count to five at least. They then suggested that I very gently steady myself against the wall. I didn't trust that weight. They sent me a less sensitive model that does not track. That worked with no problem. But I kept the original since my wife could use it. Now, I have discovered that touching the wall does not appear to make a difference so I check my weight first on the less sensitive scale and then on the tracking scale, the latter always reads .2lbs less... » Read More I had the same problem and contacted EatSmart. They instructed me to stand on the outer sides, look straight forward (not down) and count to five at least. They then suggested that I very gently steady myself against the wall. I didn't trust that weight. They sent me a less sensitive model that does not track. That worked with no problem. But I kept the original since my wife could use it. Now, I have discovered that touching the wall does not appear to make a difference so I check my weight first on the less sensitive scale and then on the tracking scale, the latter always reads .2lbs less so I am confident that touching the wall is ok.I hope this helps. The EatSmart customer service was outstanding. « Show Less
187558
We have never experienced this issue with our scale. Always get a set number within a second or two. Maybe you have a defective item.
187559
Is your scale on a level, hard surface? If you do, you may have a defective scale. I first step on the scale and quickly step off. I wait until the scale turns off, then step on again to see my current weight.
1410020
I have no way to verify accuracy since I don't have nist traceable standard weights. Precision seems OK. I have noticed that the scale sometimes doesn't want to zero. I'll turn it on and it moves away from zero (I have seen it go higher and lower). When it does this the zero may wander as much as 10 lbs. Eventually the scale stabilizes. I have not contacted the mfg. I find this annoying but am willing to live with it since it rarely happens.
1056084
any scale can be at sometime. Have you been stepping on it so it registers some weight, then stepping off and waiting until it zeroes? That was my original mistake...not doing this. Was about to toss it, but now it works fine and is consistent
1165448
Yes, that is normal. I was concerned about that too until I read the manual. That's the way the scale operates, a couple of flashes and then your weight locks in.
1651038
I suppose it' possible that you have a damaged or faulty scale, but make sure you have it placed on a firm, hard, level surface before using it. I have calibrated my scale with two of my doctors, both of whom have similar, but larger electronic scales & both matched perfectly with mine. However, another, old fashion "weighted" scale was "light" by several pounds.
220189
I'm afraid I don't understand the question. So I'll tell you what I know about it. After taking my weight, the display goes off after about 5 seconds . So there is no weight constantly on. (If yours stays on perhaps it's defective?) When the next person steps on it, the display comes on and begins to show the new weight. This occurs whether the succeeding weight is a person, or an object.
1886506
Make sure the voice command has been turned on, it takes sometime to state your weight stay on the scale until it speaks also its kind of low, so a quiet area is best. Hope that helps.
477214
On mine, I can put the weight on and then tap the on/off//tare function on the left. The scale beeps and resets to zero after a slight lag. During that lag, the scale looks like it isn't responding, then it resets.
910029
I recommend you move the scale out of the bathroom, to a location it doesn't have to be moved daily. It very clearly states you should avoid moving it, or you will need to calibrate it frequently. Also, it becomes less accurate with frequent movement. Can it go in your bedroom?
1090019
Hi Susan!We returned the scale b/c it did not weigh in accurately when compared to other scales we used.Good luck with it!
28069
The only time I had this trouble was when I forgot & placed the scale on my rug. When I saw the inconsistent reading I remembered to place it on a hard surface. Then it worked fine. My Fiancé also use it & it is right on the money. If it keeps being like this, I would call the company & send it back. Sounds like you covered all the major areas so I feel that would be your next move.
981869
I've got the same problem. It gets as far as flashing lb/kg and that's it. Nothing responds after that and I don't get any numbers to move up or down with. The printed directions are not helpful at all because it doesn't respond after the flashing lb/kg. Am probably going to ship it back. Has anyone had one arrive with an almost dead battery? Maybe that's the issue.
161601
I had that scale for a few weeks only. It never worked properly, I tried on different surfaces around the apartment. It would show different numbers every time I weighed myself and it went dead in about a month. It's not reliable, so you can't really trust what the scale shows.
1384998
As long as you stand long enough for the scale to stabilize it should give you the same weight each time. What I mean by stabilize is once you've been on it a few seconds it will blink and then the number stays even when you step off so you can read it easier. I weighed myself, then do it again while leaning forward, then again leaning backwards, and then I stood on it with only one foot. I got the same exact reading each time.
1165447
It sounds like the scale needs to calibrate itself. when you first got it, did you step onto the scale to activate it and then off to get it to weigh 0 pounds? If not, you could try that.
1506111
I answered this incorrectly before. It seems when the scale is moved it does need to be re-calibrated so to speak. It won't be accurate at first weigh, but get on it again and it will weigh correctly.
1987769
The scale is dead on! It is very sensitive. It's sensitivity can be a problem for some who think because the numbers move there is something wrong. The numbers move because outside forces are working on it. Vibrations, air currents and such.