how do you open the hook, when i pull up on the left side it is not opening
213903
it is a real pain you just have to pull a certain way I always have my granddaughter open it she opens it with no problem
213904
Front side facing u, pull hook very hard for the first time, once open on rightside it should drop open. Hope this works for u. Let me know.
213905
You have to pull hard. It clicks in so to open it you have to grasp it and pull hard
213906
With the side with crystal chips facing you, the part that opens is on the left. If you try to open it by pulling it straight up, it won't open. So, you have to pull it open from left to right by grasping with one or two fingers placed under the loop closest to the left side and then pulling diagonally across to the right. Then, the loop with unwind from there. Hope this helps. It opens pretty easy once you get it.
213907
On mine I just pull up adding a little pressure out as well. After use wrap it under and over. I love mine, it won't work on cast iron and if your purse is really heavy it won't work either. I ordered 2 right away. I hope this helps.
2275827
Hello there, if you stand in from of it it opens from right to left.thank you . hope this helps
541004
The trick is to pull down both hooks at the same time. Make sure the rope is in the center groove on all pulleys and pull down while letting out the rope. THis YouTube video might help: http://www.youtube.com/watch?v=IyN4oJlCQpI
451154
You just have to pull the hook. On one of its sides is just pressed and magnetically fixed (I think). It is very hard the first time before you figure it out which of the 2 sides of the hook is the one that will get loose once you pull hardly. After the first time you do it, you will notice the side that holds the chain to hang your purse. It takes just to 5 or 7 times to repeat the procedure to know how it works and you will notice that as long as you get to know how it works, less force you will need to pull the hook. (Sorry for my English, I'm not used to write in English).
1677796
mine opened very easily--just tried again. turn it counter clockwise --push to the right where it says open
91215
They have a video showing how to do it here: http://www.locklaces.com/blog/learning-center/how-to-reopen-and-reinstall-the-cord-clip/If it doesn't seem to come out right away, you might be prying from the wrong side. Try the other opening. When I did it popped right open.
1037135
yeah, a little tricky. There's a small tab to the left, just move it out a little and the compartment will open up. Others have had the same problem.
685669
There is a little notch on the right side that you have to open it. You have to use your nail to do it.
675766
Hook open. I will swing on mine like a nimbly little spider with no problem, it works well and looks neat. Hope this helps.
1600149
Hi don't pull on it you'll break it, on that large round ball look for the little slit, seam and pry that open gently and you'll see how it opens. the ball will open up and stay connected to one end untill you connect the two ends and snap it shut! Hope that was helpful...
1908980
Unfold the basket by pulling up on the top ring and then unfold the legs (or possibly the other way around as it has been awhile since i did it). Align the loose ring with the hooks on it in the middle of the basket (where the basket folds) and attach the hooks onto the basket. You want to attach the hooks to where it pulls that middle part out to prevent it from collapsing. The last hook is always the hardest.
892079
I just had the same problem. GRRRR What did you end up doing to get it open?
25807
Unscrew it partially. Do not take screw completely out. Then push it in an it will release a catch. Then you can swing the front open.
1620930
Press firmly on the sides and pull outwards or if it doesnt pull you can bring any tool and try to pull it up gently and put it on NO 8 and rise it up and pull it up.
1526172
You have to pull both ends equally to extend it and then give a gentle tug from both ends to retract. If you only extend one side it will not work correctly
1049290
Make sure you turn the handle to the left.. You would think you would turn it to the right but it open when you turn the handle left.
1012617
It's a twist cap, so twist it to the left a couple of times and it should open :).