won't connect to my Galazy smart phone
208052
I would make sure your phone is in pairing mode then make sure the blue light on your speaker is on and blinking. Then press and hold the play button in speaker until the blue light blinks very fast. That's when it's actually in pairing mode. Once paired mine has worked fine but sometimes I've had to repeat this process. Good luck!
208053
Have you connected it to another blu tooth device? If so, you will need to reset the Jam speaker before you can pair it with your phone.
208054
This was important with Android and iPhone... Make sure your Bluetooth is turned off on your phone. Then pair your Jam Plus speakers with each other. THEN activate the Bluetooth on your phone. (If that doesn't work, I suspect your speakers are pairing up with something else in your house...laptop, headphones, microwave). ;-) Test by making sure all other Bluetooth devices are turned off. Good luck. Hope it helps. I am just a customer who loves these little guys (and I have a lot of help desk experience).
1255448
I had the same problem. I returned it to Mophie and they sent me another one. The new one would not connect either. I have it to someone in my office, and they had the same problem.
190959
It won't stay connected to my phone, keeps losing the pairing between the phone and potatoe
1584930
Hope your phone is unlocked.Still i think there is loose connection as far as SIM TRAY is concerned..just try to insert the sim and as soon as you get the message (even if the sim tray if not fully inserted) SIM CARD found,try to make a call.If it works then Get the simtray repaired.
2114259
My Galaxy Android and iPad connect without issues. If you are sure your Bluetooth is on you might have to have it replaced.
1660922
Perhaps u should contact Soundblock.I was able to connect to samsung phone and tablet
32700
I have the same problem. I have also had it not connect with my iPhone until another device makes a connection first. I have not found an answer yet but will keep an eye out and report back here if I do.
557002
Have you reset the phone and base connection? To do so, look on the back of the base. You will see a small button that can be depressed with a pen. Press that button for 10 seconds. This will restart the base and the phone will try to connect to it.If this doesn't work please let me know and I will try to help you fix it further.
1789873
I have a Motorola Droid Razr M and the plug is not connecting the scanner to my phone. I have a short pigtail that is to do the same thing coming, so hope that works. In the meantime, I'll have to just take it out the otter box to use the scanner.
822431
try reseting it... if it doesn't work then it might be a problem with the device.
635133
i have the same problem and will be trying this over the weekend: https://play.google.com/store/apps/details?id=cn.zte.ProximeitySensorClib&hl=en
2270130
Try turning off all your other Blutooth devices associated with it. For instance if your phone Blutooth is on and your trying to connect to Oontz your computer or iPad etc, it will not connect till you turn off the Blutooth function on the other devices.
662712
As of now, I just got this item and I also have an android phone. It said it did, but when I downloaded the app on the android it seems to not connect. So I am still looking into this.
1395773
Mine did the same thing for the first few times I tried. For some reason it just showed up to connect to. I may have turned my phone off for a few seconds & then turned it back on.
1075763
I will first check the connection and see if it is secured. Or try another cable, such as the original phone charger cable. What phone you have?
2181592
I have it paired with my old iphone and was unable to pair with my Galalxy s5 but randomly pressed the + and - buttons at the same time and it paired right away. It's annoying that the instructions seem to be nowhere on the internet.d
1101142
This one the one I returned because I couldn't connect it to device I needed it for