I have bought 2 collars and the LED lights didn't work on either one when I bought it. Can't read what it is set on. NOT ANY NUMBERS SHOWS UP Why
213069
They are junk collars, I bought one and it lasted one week till the shock stopped working. I am in the proccess of a return.
1686231
Sorry to hear this, I have had to contact PetSafe regarding the prongs being to long and the collar strap that holds the excess collar at the end and each time, customer service was most helpful. I believe they also said that since I had the collar less than a year, they would send me a new collar strap, they also sent me shorter prongs, both free of charge. I have never had a problem with the remote or the electronic part of the collar. Customer service was extremely helpful and very pleasent every time I have had a question and it appeared that Customer Satisfaction was their number one goal. Have you tried to contact them which resulted in poor results? I do not want you to think I have a half of a brain but was the plug inserted correctly? I charge both the collar and the remote at the same time. I wonder if the battery in the remote could be bad, it is rechargeable but who knows for how long its actual life is. Hope this is helpful but do try to contact Customer Service @ Toll Free: 1-800-941-4200, this # is from the Pet Safe web site," contact us". Hope you will have satisfactory result. I always have. Good luck and I would not mind hearing if they would help. Thank you
2221582
Julie, we found the same thing with our collars. Didn't take us long to learn that you have to sync the collars every time they are charged. Not sure why they are designed that way but it wasn't a real big deal to us.
1686228
I haven't had a problem with the remote, but am not happy with the collar itself for many reasons. I honestly find myself torn as to rather or not the sell was a waste of money... have yet to decide.
1291646
Check the amperage rate on the collar portion. If you any other chargers around the house, it is very likely you have one rated the same as the collar. If that doesn't work, try going directly to the manufacture for a new charger. If it is just the cord, both plug ends are pretty standard. Radio Shack will probably have a replacement.
1269307
Sounds like a defective collar or transmitter. It should have 4 modes - shock, vibrate, beep and light - each doing that mode only. If it vibrates in both vibrate mode and beep mode, it must be defective.
1576222
As l remember the process to sync the second one is the same as the first, just with the second one selected. If you inadvertently synched them to one. You probably will need to reset the collar unit, should be Instructions on how to do that.
304065
My collar would not turn on at all! That's why my review came into place invest in a better collar. This product didn't do anything for me.
199206
I only bought one collar and it works great. I would send it back and ask for a replacement...most companies will replace it free of charge.
2001812
We are sorry to hear you are having this trouble, and can understand how frustrating this must be! The collars should hold the correction setting. Please know that this product is backed by a 1 year warranty, and we would be happy to help offer troubleshooting and replacement assistance. For more information, please contact our Customer Care Center at 1-800-732-2677. Our office hours are Monday through Friday, 8am-8pm EST; Saturday, 9am-5pm EST.
1920870
First are you sure its not the hand held remote??I had the same problem and it turned out to be a mostly dead 9voltbattery in the hand held unit, if not, send the collar back to the company, they are very easy to work with
1942293
I tried to find replacement collar posts for you, but failed. Looks like the only solution for you (and for me, as well) is to buy a second unit. At least they're inexpensive, and we'd have other spare parts if we need them. Good luck. (and because of your inquiry, I tightened up my posts)
1686229
Have no idea why it's not working. Ours is working fine. Both collar and controllet do need recharging from time to time.
564913
There is a magnet embedded in the collar buckle. If that is lost or not working almost any magnet will work. I just tried a refrigerator magnet and it worked fine. Good luck.
1254285
I threw it away, if you get the chance to return this collar I would do so. you have to do something with the batteries and pushing a button...every single time. the batteries don't last long. Get a groovy pets controller.
1833711
I don't know what kind of dog you have but I have a St Bernard and this collar did absolutely nothing. I returned it. You have to press the button yourself and no matter how near or far, it didn't work
384742
I've bought both the black & white ones, but re:the black, it showed a pic of the right collar. I guess take your chances? :)