This headset powers off every five min due to "lack of audio." Yet my Son is clearly talking. Can someone tell me what's going on & how to fix them?
200967
Are you using the Xbox 360? I set mine up with the wired rather than wireless to keep it simple. Some times wireless has a power problem ( Modem etc). I used the talk back cable. I used the optic cable/ or use the USB cable. It's a great headset. I went from the Xbox to the headset control stand and then to the headset. Keep it simple as possible and you should have no problems. I hope this helps you.
200968
Best thing is to email or get to turtle beach website. The controller he plugs it into is probably what is powering down. He needs to flick the stick or change the setting so the controller doesn't power out. If the headset powers down the I am sure turtle beach can examine your set up over the phone. Always use the optic digital in and out for surround sound. These are very high quality if in good shape.
200969
Please contact our support team for troubleshooting assistance:https://www.turtlebeach.com/contact-support
200970
I haven't experienced that but like you said if there is no audio they do turn off sorry I couldn't answer your question
2259448
Are the headsets compatible with phone you're using? If you're getting any kind of audio, they should be. Also, is there a mute function on the connecting cable or headset? I recall having the same problem but this fixed it.
2232518
I can't get audio either. I'm using Windows live call. I'm wondering if I need to change to Skype or if that even has anything to do with it. when I go through the settings on the cam, the sound test is fine, but when I do a video call with my daughter, we have no sound
1534138
I agree with Nero_DT, the quality of this headset is very low. I bought 3 of them and 2 had problem with mic after 2 months. Warranty exists, but you have to pay $20 to ship the products!
840863
I would not recommend this headset. The mic was dead on arrival but the speakers were working. I would suggest going for headset above &gt; $20 to get a product that actually works. HTH.
1383327
Just a guess not sure but what i would try is audio settings. Some stores set the audio. In case someone. Tries to turn it way up. My guess.
1784888
I would check the PS4 settings for chat volume. The headset has chat control on the right side of the headphone. Hope that helps
1722724
Try resetting the phone. Unplug the system for at least 15 seconds. (I would go longer) Plug it back in, and allow up to a minute for the headset and base to reset. Got this out of the manual. Hopefully it'll help.
1017200
I don't know, My son said his is fine. nothing wrong with the sound on his. Sorry I can't help with that. Maybe it has a defect.
1697560
Before you consider it as damage is good that you test couple things: 1. try several 3.5mm ear phones. 2. Do you hear nothing or you hear but not good quality? If you pull the plug out slowly can you hear a difference in the quality of sound? 3. be sure volume are up, sometimes the configuration for 'headset' was low volume and you are not aware, just plug the ear phone and up the volumen at max. 4. play something in the phone while you test all of this, like play a song. be sure you can hear it in speakers and the previous point to see if you can hear it in the ear phones. If any of those works, is better to: 1. send back for guarantee service. 2. take it to a service place. 3. throw it and buy a new one... lol. good luck!
2159173
ohhh.this is so bad...i suggest contact to seller, because if your ps3 not detect the devaice, i think have a problem them the headset
220460
Have you tried using your headset, after you unplugged it? Because it doesn't take days to charge it? If its not working then your head phonesare dead. Because my headset did the same thing.
1344040
Sorry, I dont know but I will offer this guidance that may help. Its not the headset that is the possible problem but the other piece you need--the qick disconnect cord--that attaches the headset to the phone. You want to make sure the disconnect cord has the right endpiece that wil fot your phone. I ise one that has the same kind of end piece that you would plog into an ipod or ans audio jack.
979990
I Have had my phone for several months now, and various friends and family have also purchased one and use them a lot and we have had no issues. Maybe it is your phone. Try using some ear buds in the phones jack... if they don't work perhaps it is your phone. If they work than maybe you need to have the company replace your headset. Hope that helps.
811702
I saw your question and removed the speakers that were connected to the output jack and plugged in a headset... worked perfectly.
1738954
This exact same thing happened to me, and using them with my computer they do power down after a short while with no sound activity. There is then a delay once a signal is sent. Can you please tell me what ever came of this or what Amazon said when you contacted them?
1591028
I have the same problem. Humming that goes away on mute. I'm plugged into a DSL filter. No cell phone nearby. It's getting so that I don't want to use the phone. I'm looking for a different one to buy. Any suggestions on a telephone headset that doesn't make so much noise?