I lost the remote, maybe he ate it, does anyone know how to get a replacement remote?
189437
yes just contact PetSafe PetSafe they will replace it add a charge that happened to my friend and it was no problem they sent her a new
189438
we also lost a remote once.. we ended up buying another set which worked out ok because we have 2 dogs. Our older dog doesn't need it often but once in a while it
189439
You can buy another remote at a pet store or online. But I suggest to just get a different one altogether because from my experience I had to replace two collars because it wasn't completely water proof. It may be more expensive but deffinately worth the money
873688
Email the company. They will send you one. They also forgot to send the remote with mine.
1473600
Yes I believe if you contact the company or look up replacement parts online you can purchase another remote.
369165
Sorry to hear that. All my remotes did work. I would go to your account and under your orders select the option to return or exchange. I am sure they would be happy to replace them if they are not working.
566669
I found the buttons on the remote somewhat difficult to press and get a response. Also, you must get close and be absolutely direct, straight on, in pointing it. If it still doesn't work, contact the company. They have very good support and if they can't help you, will most certainly replace it.
856556
Try to reprogram the one that doesnt seem to work. I learned how to program my new remote on youtube. It was pretty odd, but it worked. The old one still works too.
860786
Hello, my dear friend, please do not be worried, have you pulled out the plastic chip from the battery of the remote controller? Would you please tell us your order ID? We will try our best to resolve the problem for you. Best regards, lemonbest
1878936
We haven't had it that long. I'll let you know :) We did NOT get a remote with it, which is a wicked pain in the butt.
836635
I assume you lost the remote that came with the unit. You may want to look into one of those Universal Remotes. You may also want to contact Sony for their advice.
1034793
You should be able to replace the remote. However the key also contains a chip. If the key still works then the chip inside the key is ok. You should switch the key in the broken remote with the key in the working remote if your not sure the key works. To wum it up make sure the key is still working, if it is yes you should be able to replace just the remote.
1275870
I would call Marantec . . they may be the supplier under another name. I called them about a car remote and they were very nice . .or I may have email their customer service. But mine was Marantec all the way
1482319
I haven't had to replace my remote yet but I hope so. I would contact the company.
1137874
I just responded to the question and I should have read the other answers first. From them it is probably a safe bet that your problem is the logic board. I would start there and try the replacement yourself. Not knowing your background I don't know if you are comfortable with this or not but it is fairly easy. And as I said their customer service is very helpful. I did have to reprogram the remotes but that is a cinch. Customer service walked me thru adjusting the stops, they said this is needed about 50% of the time.
848992
Try flipping the battery over! I had mine in upside down! Otherwise call the company. My sister got a replacement remote for a different product from them.
1819385
We bought the replacement and didn't have to program it. Maybe return it, and ask for replacement.
949516
I haven't had to change mine yet. Had similar frustration with another remote and took it to Batteries Plus franchise and they figured it out. Chances are it will need a battery they sell and not available at Home Depot, etc. That's my suggestion.
541781
Yes, we have replacement remote controls. Please give us a call, we can assist you with the replacement. 402-430-3639