I have not been able to transfer collected data from the device using the green S/W following the directions. Can anyone help me?
190227
I am using Windows 8.1 and it works right out of the box. I have also been able to use it with Sleepyhead, but since it has no clock, you have to track start and stop time for the recording manually.
190228
What works for me: Start SPO2 Review; click the "not active" magnifying glass; fill in the new file name, maybe select device from pull down menu, click OK; screen displays "device not connected"; plug in unit and hold button down a few seconds; unit displays menu, screen displays file transfer message with count down; when transfer finishes the data displays on screen and the data file and CSV file are in the directory named during setup.
990141
The best advice would be to review the other comments and to try it out for yourself (in the worst case you could make a return). Also, if you don't want to try it out yourself you can contact IOGEAR and ask them to confirm official support (especially since the basic function of storing written pages and offloading those pages as JPEG images by connecting the receiver as a USB device is essentially "OS-agnostic").
2264257
If this happens to you, make sure you have a FAT32-formatted microSD card inserted properly. This happens to me if I forget to put the card back in after transferring files. The device has no built-in memory at all.
1890182
Doesn't recognize thumb drive, droid phone yes, iPods yes...will give it a go and update this answer in a couple of days, it seems like the only way would be over a network connecction or with a router that can attach network harddrive. Will test and let you know.
1970152
sorry it took so long to respond...try going to computer and then click on usb storage device
1468049
Make sure dock plug Is all the way in, case might be preventing that. Therefore not passing data the right way.
170372
I think it has to do more with your USB configuration than what Windows version you're using, and that would only affect the speed of data transfer. It should work fine.
1683127
I'm sure you can do it yourself on your home pc, but the easiest way is to take it into a boost stoe and have them transfer the data.
2075232
Contact the store that shipped you the item. It may be a loose wire or a faulty sd card.
938309
Molley, hello: The ability to retrive data from an inoperable hard drive depends on a number of things. The most important factor, in my opinion, is whether you've waited too long to retrieve data; as a result, some or all data files may have become unretrievable. Assuming that you've not waited too long and thereby not compromised data, I recommend that you buy and try the NewerTech universal device. My "external" hard drive (on a Mac platform and OS) had been clicking quietly for a week without engaging; it was unable to back up files as scheduled. I ordered, received, and utilized the NewerTech universal drive adapter. On my first connection and try, the adapter recognized my external hard drive, located all the files on it, and accepted my request to transfer those files to a new external hard drive replacement. I was happily surprised that all files were located and transferred with no loss. There's no guarantee that the NewerTech Universal adapter will be successful. If I were you, I wouldn't wait any longer; neither would I send the drive to a facility that attempts to retrive files because of the cost of doing so; I'd but the NewerTech USB 3.0 Universal device. HTH. Warren
856231
Wilson, Sounds like you may have another problem. Can you transfer files with another cable? All the connectors at the other end should not pose a problem, but maybe your computer is confused by the cable. Make sure you have an MP3 player or something connected to it before you power up the computer. See if that works. I don't think the cable is the problem, however.
1054263
Not tried to transfer data so not sure. I may have chance to try over the weekend. If I do I will answer again
800641
There was nothing wrong with cable I got but I never could transfer my files with it. I had Windows Vista and that may have been the problem. Wish I could be of more help but it was not the cable's fault. I think it was probably the operator - ha!!
175879
USB devices are generally backward compatible. The transfer will be slower, though.
2193004
Unfortunatly, I have not tried to transfer a file. Do the instructions state this is possible?
459270
Have you tried hooking it into your computer as if you were charging it and bringing up the files and deleting them that way? The instructions in the book I have found not very clear and don't give enough info, I don't recall anything on how to delete files.
988976
The device is not hooked to a computer. The SD card used to transfer images should be compatible.