I need to buy a new rim ! the back board is in great shape after 2years . but the rim broke ! wher can i order a new rim from ?
192994
I had the same problem last summer. The rim broke after 1 year. I couldn't find a replacement one anywhere on line. I ended up just using a rim from an old backboard that the kids never used. My husband had to drill some new holes in the cool jam backboard for the rim to fit but it was a quick and easy job. The new rim is much stronger than the original one and is holding up much better when the kids hang on it.
229216
Unfortunately, these wheels are currently back ordered. Shoot us a direct Amazon message, and we'll send over a list of what's currently available for you. Thanks, -Jon
1619956
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft.
215962
I would love to know as well. Have looked everywhere! It would appear there is a problem with the silicon rim.
2086895
Contact manufacturer directly. They do not sell replacement parts, but may replace the new bottoms for you. They had a great customer service area when I needed a replacement for my feeder.
944303
Supposedly the manufacturer will sell individual replacement pieces. At least that's what it says on their website. However, I cannot say for sure if they will since when I had a part break, I emailed them (even offered to pay for the needed part) and they told me I needed to contact Amazon because that was where I originally made the purchase from. When I reached out to Amazon, they said they could either replace the whole thing or refund me what I paid for the product, but nothing to help me with the broken piece in question.
634372
If it shouldn't have broken (if it's newer, not much wear and tear) and you call the company and bug them enough times, they might send you one. I bugged them about a different problem and eventually they helped me, but it took me many tries.
189542
Just curious how long did your wheels last? You can get replacement wheels at stamina products.com. They have a 800 number which they do not answer. I left a message and sent in email on foresight that I will need new wheels. Not sure if it's possible but putting stott wheels on the machine would be a good investment. I'm just not certain if it is possible. I had read a previous review in which someone said they had put better wheels on their machine. Which model do you own? Hope this was helpful!
1495172
I ordered replacement wheels from Huck for my 1500...I placed it online Thursday night, they sent it out Friday and I got it Monday...Great quality!!!
32491
No you cannot purchase a replacement wheel. I am a maintenance Engineer. I have been doing this for 40 years. Prior to purchasing this item, I did an extensive research for spare parts. I spent a couple of hours looking, no luck. I could not find a wheel anywhere. You might be able to find just the tire. There are people that sell the hard rubber tires. Your best bet is to get the tire size and then surf the web and see if you could find one.
322575
Is it still under warrentee? If so contact company. I have found even if things are under warrentee they may make you pay postage and it is expensive. This has long become a throw away society, sadly. They make it to difficult to get repaired unless you know of a local repair shop, then get an estimate from them. This may be the best way. Anything is fixable but they would rather sell you a new one!
1441347
We had the same problem. We just got a wooden board the same size as the seat and screwed it on. It worked find. I don't know where to buy a new on.
1961531
Call amazon they send new one . Like they send me when mine was broken Thanks amazon .
1867142
Hello sonarman, this is Michael from Hugo. Replacement wheels as well as other parts can be obtained by calling in our customer service team. You can call 1-866-321-4846 Monday to Friday 9-5 EST. Have a great day.
2010239
This is from the seller's [Low Baller] storefront - Contact this seller Phone: 909-979-7392 Not sure if this was the one I used, but recently I received one that sounded like a bearing was bad, they were very helpful and shipped a new one very quickly. Good luck.
301629
Call customer service. We ordered this last year for xmas and the electronic scoreboard did not work. Customer Service was helpful and the replacement part sent in just a couple of days. Another option for the nets (assuming you are talking about the nylon and not the actual rims) is to tape to the rim. I did this because I found the nets loose and always slipping off - black gorilla tape did the trick.
1597902
Try contacting the seller "Cavalier Wholesale" they may be able to point you in the right direction?? I know it is a brand name of Mpetstroller but I was not able to find a website for the actual brand. Hope you get the wheel fixed!!