how do I clean out the Water reservoir? it doesn't disconnect from the electronic portion of the unit.
192342
I just take a wet cloth and wipe it out several times. I do that about once a week.
799905
I clean mine in hot water and use pipe cleaners, but there's a cleaning kit. Try replacing the power supply, that's what failed on my pump.
1461114
I pulled my manual out and here are the cleaning directions. After using the device 5-6 times or 2-3 days, clean as follows: 1. Unplug the power cord from the base of the unit and uncover. 2. Pour out any remaining water from the "DRAIN SIDE" of the tank. 3. Put 1 Tablespoon of citric acid in the water tank, add just under 100 ml of warm water. 4. Leave water for 5 minutes, and then drain the solution from the "DRAIN SIDE" of the tank. 5. Wipe with a soft cloth. Avoid Ultrasonic Vibration plate area, which can be gently cleaned with a cotton bud. Never use other acids, enzymes or detergents, as this may risk poisonous gas to be created or cause malfunction.
2134532
Take out the small reservoir and the unit where it's plugged (just pull it out, there is a kind of a electrical outlet when it's removed). Remove any trace of water from the unit. Replug the unit, fill the reservoir and plug it.
1956319
I also run mine with the cool setting off for a few minutes before shutting it off to dry out the machine. I drain it regularly and don't let old water stay in the basin. There was a smell for a couple days when it was new but it went away. I'm very happy with the purchase.
2153019
just pull out the bottom blue one, and then pull up the black plastic spot above the blue container. then you can empty the water tank.
1425421
Very carefully. You have to poor out access purified water from previous use, and then wipe out completely with dry paper towel. I don't wet it with water because I don't want to risk breaking the unit, so I wipe clean every time. The color of the unit gets stained from the oils, so getting it back to its original color won't happen, but that's ok. This method should clean the unit pretty effectively.
128338
I don't know if you really have to, but I disconnect the diverter and leave just the barrel outside. I do empty the barrel of any water since I don't want anything to freeze and break--barrel or diverter. Good luck.
1830289
I've had the same problem! It's impossible to get the water out too! Could there be a missing gasket? If you get an answer, please let me know. Thanks!
1015559
Dear Valued Customer. The plastic piece inside the water reservoir separates the water that goes into your hot water tank, from the water that stays in the cold water tank. It is very important for this piece to be correctly place for you unit to function properly. In order to set the unit in place. Take the funnel off. Locate a white transparent plastic piece with a prong inside the cold tank. Fix it firmly to the cold tank by attaching the prong of the plastic piece to the metal prong of the tank. Place the funnel on again.Please contact us at 855 458 6468 if you need further assistance. Dear Valued Customer. The plastic piece inside the water reservoir separates the water that goes into your hot water tank, from the water that stays in the cold water tank. It is very important for this piece to be correctly place for you unit to function properly. In order to set the unit in place. Take the funnel off. Locate a white transparent plastic piece with a prong inside the cold tank. Fix it firmly to the cold tank by attaching the prong of the plastic piece to the metal prong of the tank. Place the funnel on again.Please contact us at 855 458 6468 if you need further... » Read More Dear Valued Customer. The plastic piece inside the water reservoir separates the water that goes into your hot water tank, from the water that stays in the cold water tank. It is very important for this piece to be correctly place for you unit to function properly. In order to set the unit in place. Take the funnel off. Locate a white transparent plastic piece with a prong inside the cold tank. Fix it firmly to the cold tank by attaching the prong of the plastic piece to the metal prong of the tank. Place the funnel on again.Please contact us at 855 458 6468 if you need further assistance. « Show Less
1145166
sometimes little pieces of sand/dirt get into the filter pump. take it out of water, take hose off and blow into the pump itself to clear it. mine also stops at times because the kids play in my fountain and get small debris in it......good luck
127014
I use a cleaner such as Spic-N-Span that doesn't need a lot of rinsing. Plus you only use a small amount of cleaner in the reservoir and mostly water.
1609696
Hi Chris, so sorry you are having this problem. If the water is coming out from the bottom through the grid where the wiring is .... you can see it through the multiple little holes, it is defective. There are two "legs", one on each side to slide out and anchor the device. Please let me know what happens.
201340
It is out of the water next to the filter. It is very simple to hook up. There is the inflow line and the out flow line to the filter. Plug it in and you are done. Our water was green. We live in the desert where it gets over 120 degrees in the summer. This UV light cleaned and cleared our water in three days. It is still clear a year later. I highly recommend this product.
687276
Let it drain completely and gofom there.if not most hobby lobbys can help. I have since upgraded to the outdoor models and am having a blast. Thanks amazon
1168609
Either you have hard water and need to clean the unit, or possibly something got into the machine. I have taken off the plate on the bottom of the unit (kind of a long triange with 3 screws) this was recommended from one of the critiques I read. I only use bottled distilled water, as our's is so hard, and it will keep the life of the machine extended. Hope this helps.
74406
Sorry but I can't help because the new one I purchased to replace the plastic one has been installed. I would have to remove it to check inside. However the plastic model does route the water through plastic to the discharge. It was still functional, so I kept it as a spare. It was replaced only for cosmetic reasons because the chrome plating was coming off of the plastic.