is there an instruction book? I have been trying to charge this but can't get past two lights or 1/2 charged. Am I doing something wrong?
197484
No instruction book. I had the same problem. Then it eventually just stopped charging. Frankly, this product is garbage
197485
it depends what type of device you are charging from, is laptop desktop or wall charger , also try draining the battery completely and then let charge for 8 to 10 he's, let me know if this helps.
197486
I think I had the same issue. We used all the charge (drained) then let it fully charge. I believe the first time took approximately 12-16 hours. It does not charge quickly.
197487
I have had the same problem since I bought the new Trent. I have only had a full change once, since purchasing tips item and cannot return it since the warranty is so short lived. If you can return it and look for another stand by charger.
197488
what type of connection are you using to charge the device? Some wall outlet-USB converters have an issue with that so that would be my first course of action. Ill search for the digital copy of an instruction book if I can find one I'll respond with it. Also try leaving it for a full 8 hours chargin after draining it all the way if you want to make absolutely sure it fully charges. Thats with ALL batteries that do recharging. frequently drainging fully then recharging fully is the best way to ensure longevitty
197489
I would say there is something wrong with it. Mine and my wife's charge all the way.
197490
It does take a good amount of time to charge because it has such a high capacity. How long have you been letting it charge for?
197491
Sounds like you might have a bum unit, either in the battery or the capacity sensor. New Trent is very responsive-I would message them directly.
197492
You are doing nothing wrong. The same thing happened to me, it seemed to never fully charge. I went through the website I bought it on and reported the problem and started the return process. I returned the unit as instructed. They replaced the unit free of charge
942283
Hi George,Seems like the manufacturer may have changed the product due to there being two different answers about the indicator lights. On my unit there are 4 lights indicating charge. Each light represents 25% so when they are all lit it is 100%. Others seem to only have one indicator light so your best bet is to read the the other answers to this question so you can make an informed buying decision. And let me make a SHOUT OUT to the SELLER to **ANSWER THIS QUESTION ABOUT THE CURRENTLY AVAILABLE PRODUCT, TO CLEAR UP THE CONFUSION!!!***
1083593
Either you connected it wrong, or you have a dead battery. The two lights should be indicating a problem with charging.
1411309
My light (green) stay's on when charging. It goes off when complete. Mine only blinks when the battery is low. It sounds as if your battery might be faulty.I never use tech support on anything. They usually know less about their products than we do!
1518747
I have two different Streamlights and each one was different . Try putting the battery in each way till it works and charges properly. sorry I can't be more positive.
1445286
LorraineI am sorry I do not have an official answer as I am not a "PEAK" person, although fairly close to being one. When you had the unit plugged in to charge did you notice the charge light lit? Other than that, please contact the technical support organization.Hope you get fully charged soon.Richard
942281
Hi George, Seems like the manufacturer may have changed the product due to there being two different answers about the indicator lights. On my unit there are 4 lights indicating charge. Each light represents 25% so when they are all lit it is 100%. Others seem to only have one indicator light so your best bet is to read the the other answers to this question so you can make an informed buying decision. And let me make a SHOUT OUT to the SELLER to **ANSWER THIS QUESTION ABOUT THE CURRENTLY AVAILABLE PRODUCT, TO CLEAR UP THE CONFUSION!!!***
150716
Make sure the "on" switch is OFF when you plug it in to charge it, the red light will come ON if its charging. It wont charge if the switch is still "on", like I've done a couple times when I let it run out of power while I was watching it. I forgot to turn it "Off" and it didnt charge when I plugged it in to charge. If that doesnt work, then maybe your battery is defective and you could send it back if its under warrenty still.
1599227
My husband has had that issue before, keeps jiggling it and moving it until the light comes on. I don't know if it is charging without the light being on or not - but he does not trust that it is charging unless the light is on. Must be a weak connection to the charging light, but keep trying to get it to come on.
957074
I just received mine. I am still letting charge to full power. The light is still blinking so it is no up to full power yet.
1296507
It might be a faulty unit. Like Jimbo, my unit charges easily--even an hour or so of sun is plenty for several hours of illumination. I'm very impressed with this device and hope that you have similar luck with a replacement lantern. Good luck.
1728984
Using an extension cord (Not included, and must have a "straight in" female socket, NOT 90 degree like a household extension cord), there's a small flip-down plug on the back above the "Negative" clamp. The prongs flip down and the extension cord goes in, and then the light comes on, letting you know it's charging! Hope this helps!
1003556
the flashing indicator lights stop flashing. There should have been an instruction sheet with the charger. They also recommend you charge the batteries four at a time or in pairs : positioned 1 & 3 or 2 & 4 . Not 1 & 2 , 2 & 3, etc.
2095440
Like I said, I have not charged mine by USB. Just plug it in and see, it won't hurt it. It will probably take longer to fully charge by USB than by direct sunlight, so just leave it charging overnight and check it the next morning. I found that they only way to make the light go out is by covering the solar screen, or putting the lantern in the dark. It seems to glow otherwise because any light seems to charge it in some manner.
1534303
My light (green) stay's on when charging. It goes off when complete. Mine only blinks when the battery is low. It sounds as if your battery might be faulty. I never use tech support on anything. They usually know less about their products than we do!
870206
Too bad. I am like a few others and would appreciate some sort of light to inform me that it is 1. charging and 2. finished charging.
81511
I would call the manufacturer. It sounds like something is wrong with the unit. Mine worked immediately with no issues, and I did NOT charge it before use....just plugged it right in and it worked. Sorry!!