I am trying to set this up on windows 8.1. After 8 tries it will not accept my fingerprint or my husbands. How do you know if it is defective?
198377
You might try reinstalling software & driver for PS5100. This is the website for downloads: http://www.zvetcobiometrics.com/Support/downloads/P5100_downloads.php. I'd download the complete package & install. Then plug in fingerprint reader.
198378
First, go to "System Properties" and ensure the device is reflected in "Device Manager", it should be in "Biometric devices". If not, ensure you have the driver installed correctly. After verifying that - Go to Control Panel/User Accounts, click on "Make changes to my account in PC Settings", click "sign in options" and choose fingerprint. It's been awhile since I set this up so there may be a couple of steps I missed but once you get to the sign in options it should walk you through the rest. Reboot after the above steps and try your device again. First, go to "System Properties" and ensure the device is reflected in "Device Manager", it should be in "Biometric devices". If not, ensure you have the driver installed correctly. After verifying that - Go to Control Panel/User Accounts, click on "Make changes to my account in PC Settings", click "sign in options" and choose fingerprint. It's been awhile since I set this up so there may be a couple of steps I missed but once you get to the sign in options it should walk you through the rest. Reboot after the above steps and try your device... » Read More First, go to "System Properties" and ensure the device is reflected in "Device Manager", it should be in "Biometric devices". If not, ensure you have the driver installed correctly. After verifying that - Go to Control Panel/User Accounts, click on "Make changes to my account in PC Settings", click "sign in options" and choose fingerprint. It's been awhile since I set this up so there may be a couple of steps I missed but once you get to the sign in options it should walk you through the rest. Reboot after the above steps and try your device again. « Show Less
198379
I use Win7, but if set up as per instructions, and if your hands and the window are clean, I would assume it is defective.
198380
Yes, but do not swipe/scan your fingerprint as the on screen instructions say. Windows 7 & 8 have a glitch and Microsoft doesn't care about us. Just put the center of your finger on the center of the screen until you see the bar move and it tells you to do it again. Sometimes it wants to see it several times, but it will tell you when it is good. JUST DON'T SWIPE IT! Hold it there.
198381
First, make sure when you enroll your fingerprints, you just place your finger on the window ...don't swipe it over it..it should be held still...also, I enrolled three fingers from my right hand so if one wouldn't work, one of the others might...last..make sure your finger and the device window are clear. I am assuming you used the software that came with it to enroll your fingerprints first?!
1158847
I have Windows 8.1, and it works properly (I don't have the touch screen, though, so I'm not sure how that would respond).
515804
I'm not in front of it, but I connected it recently and I believe there is a button on the top right of the keyboard that you press to put it in discovery mode, then go to your bluetooth settings and go through the process of discovering it and it should pick it right up. You'll need to enter a keycode that appears on your screen into the keyboard, then it should work.Of note, I had connected it previously, and it wouldn't pick it up when I tried to connect it. When I scanned for devices in windows 8, nothing would appear. I first had to remove the device from windows 8 (it was showing up in the list) and only then would it pick it up. I'm not in front of it, but I connected it recently and I believe there is a button on the top right of the keyboard that you press to put it in discovery mode, then go to your bluetooth settings and go through the process of discovering it and it should pick it right up. You'll need to enter a keycode that appears on your screen into the keyboard, then it should work.Of note, I had connected it previously, and it wouldn't pick it up when I tried to connect it. When I scanned for devices in windows 8, nothing would appear. I first had to remove the device from windows 8 (it was... » Read More I'm not in front of it, but I connected it recently and I believe there is a button on the top right of the keyboard that you press to put it in discovery mode, then go to your bluetooth settings and go through the process of discovering it and it should pick it right up. You'll need to enter a keycode that appears on your screen into the keyboard, then it should work.Of note, I had connected it previously, and it wouldn't pick it up when I tried to connect it. When I scanned for devices in windows 8, nothing would appear. I first had to remove the device from windows 8 (it was showing up in the list) and only then would it pick it up. « Show Less
345857
I am running windows 7 on my desktop and have had problems with it pairing. It finds the keyboard but won't give me a pairing key to enter. It works about half of the time.
476244
You will need to open it with the key. Hopefully you didn't store the key inside the safe. Then after it is opened, start over again with the fingerprint recognition based on instructions. Just in case someone else happens to see this problem, I have had the unit for several years on the same battery ( I suppose I should change it soon) , and still reading my original fingerprint. I think your scenario is probably very unusual. It has been a very good and reliable unit for me.
1960658
My DV7 fingerprint reader works IF Windows 8 is installed clean and all updates are installed. Then in Control Panel you will see a Biometric device. Click it and enroll fingerprints. NOTE... This should be done BEFORE upgrading to Windows 8.1. For some reason you cannot see the device in Control Panel after 8.1 is installed. However it still works (but you cannot enroll other fingers).
582945
I ran into the same problem. At the end, I concluded that battery was not the issue. The pad was. One of the keys on the pad was not working properly. So I entered a new passcode bypassing that bad key and it worked. Hope this helped. Barry
476245
You will need to open it with the key. Hopefully you didn't store the key inside the safe. Then after it is opened, start over again with the fingerprint recognition based on instructions.Just in case someone else happens to see this problem, I have had the unit for several years on the same battery ( I suppose I should change it soon) , and still reading my original fingerprint. I think your scenario is probably very unusual. It has been a very good and reliable unit for me.
1638196
Sorry, I can't help you. I use a mac & ITunes. However, maybe you could try using ITunes on your pc. You can download it for free. Another idea is perhaps you have to find your new windows 8.1. You would have to hold the button on the blue tooth adapter down for a bit then release it & see if it can find your new windows 8.1. Hope this helps you.
322167
Mine never did work. I had already put all my info into it so I didn't dare send it back. I had no way to get it out of the palm so I took a hammer to it and chalked it up to a loss.
2001665
I think fingerprint surface but right now my lenovo keeps touching itself so I would not recommend
64956
I haven't owned one of these for years, but I recall the touch screen working just fine. Windows 7 wasn't really designed for touch interaction so it will never be perfect. But if it's not working at all, that's another issue. My guess would be that you need to install a driver. That should be fairly easy to find on Dell's website. Of course, there may be a physical hardware issue as well Impossible to guess at this end. Best of luck with it. It is a neat little machine.
255382
Are you using the CD that came with it? I'm running windows 8.1 pro x64, and when I installed the software on the CD, it worked perfectly. You might have a defective product.
999051
I haven't personally tried it, but the way to find out would be to compile and install libfprint, using the "--with-drivers=all" flag in the configure command line to ensure that any drivers that support the reader are built.Then, use either fprint_daemo or Fingerprint GUI to test the functionality.Good luck.
1857075
You might need to check the Rosewill website and see if they have an updated driver for windows 8.1. If it is not on the website you may need to contact them to see when and if they have that available.
620503
Yes, it works. I haven't had any problems using the fingerprint unlock feature, if that's what you're referring to.
1036145
This is the Gunvault that I sent back. No matter how many times i entered my finger print it wouldn't open for me.