it says it recommends not chrging the phone with a cover on the phone..why? will it not charge through a cover? i have the otterbox on mine
197101
It recommends not charging with a cover or case due to the phone needing to be very close to the pad for it to charge. Any more distance than just a few millimeters will prevent charging. I use my case with no problems, but it is very thin. Also, heat retention with a case could possibly be an issue too as the phone does get warm during charging. Hope this helps.
197102
Up to about 5mm of non-conductive material can separate the transmitter and receiver for QI-compliant systems. A thin non-conductive cover will still work. A cover that is metallic will block the electromagnetic field and prevent charging.
197103
I have read this for other chargers as well. I do not know why they all say this. I do know that a friend of mine plus I charge it with a cover and it has no trouble recognizing the phone or charging it. For your information I bought a cheaper brand from ebay and was disappointed and that is why I now have the item you are thinking on buying. I am happy with it.
197104
This is recommendation to cover the possibility that a thick case will prevent your phone from charging. I've tested this charger with the Ringke Fusion and Distronic TPU cases and have had no problems. I would imagine a thinner Otterbox like the Commuter would have no issues, but someone else with a thicker one like the Defender would have to chip in here.
197105
Have a tablet with a thick cover on it and phone with a thin extra outer shell on it as well. Both charge just fine.
197106
I have a Droid Turbo with the Lifeproof case and I have no problem using this to charge my phone. I also use the adapter that came with my phone to power the charging pad and still charges the phone at a good rate.
972475
My case is not an Otterbox but the frame sits higher than the phone..so the screen will not touch a surface when the phone is turned over..and i still have space in the charger.
1984842
I remember when I first got the cover I had a problem connecting the charger, then we figured out it's necessary to remove the back cover to the phone before putting on the shell cover! They really should tell you that beforehand, would have saved a lot of stress & headaches.
1781824
No. you have to remove the cover even if you are not using the dock to charge the phone. I use the Otter Commuter which is very thin and it will not fit the dock unless I remove it
988635
I've just bought an otterbox and discovered this as well. Wish I'd seen these reviews before purchasing. It's a great case but it's for outdoors only.
1375677
I don't have an Otterbox cover . . . but I looked at the opening and it looks kind of tight for an Otterbox . . . I hope this helps.
602916
I have an iBlason cover on my phone and it charges through it. It may depend on the thickness of the case though.
1539439
I guess I don't understand the question. If you take the phone out of the case it would not have protection. I love the added protection of the case cover. I also have the plastic cover as an added benefit while the phone is in use.
341696
Yeah I'm having this problem.....Honestly....It's stupid. Why can't otterbox fix the problem. I just ripped the built in screen cover and threw on an invisheild and it works fine...Hope this helps everyone else.
2083750
I attempted to find a back cover as well, but I couldn't find one. I really wanted to keep using my otterbox case so I ended up cutting a hole in my original back cover and the rubber portion of my case. By doing so I was able to fit the hard shell (of my otterbox case) back on and that holds the battery in place and I now have the protection of my original case.
1730631
Thank you for your message! As long as the case does not block the charging port on your phone, it should not be a problem. You may have to remove the case if it causes a problem. If there is anything else that we can help you with, please let us know. Have a great day!
76231
No I had to take the case off to charge the phone. The only case that In was able to use was an ultra thin metal case that had a wide opening at the bottom of the phone..Purchased it on Ebay (It is the following "For-iPhone-6-4-7-Plus-5-5-Premium-Ultra-Thin-Slim-TPU-Gel-Skin-Case-Matte-Cover)
209554
No problem charging it while the case is on. I feel like its really protected. The rubber case part goes all the way around the phone like a normal case would, and the extra covering just protects it even more.
1572042
It depends on the thickness of the case. The wireless charger will fit in between the phone and the back cover and it will depend on how thick the back of the phone gets with the otterbox on if the wireless charger will pick up the signal from the charger base with the case in between. I have a regular cover and I don't have any problem charging, so it might work just fine.
1953345
Normally, the protective case is suggested to be removed during charging as it will indeed affect charging, your kind understand would be much appreciated.But Yes It Still Works As an person who has worked with the company the first sentence is what they would suggest but yes it still works
1956649
It does make the backing of the phone tighter. Mine is in an Otter box defender case and it did break the tabs on the inside hard case of the otter box. Not a deal breaker for me though as the outer rubberized part still holds it together. As far as charging, I would guess it would as my case is thick and it has no problem charging it.I have had zero issues with battery life as I see someone else posted. It charges very fast for me and very convenient.
2001281
You have to remove the phone from the holster, but not the case to charge since there's a brace on the bottom center. My guess is it needed it with the heavier phone. It doesn't easily slip out from the top, it sets in pretty well. Hope that helps!