why do I keep getting the USB connection error when I try to scan and cannot
192684
Don;t know the answer but I would change the USB cable to a different output/input connector/terminal . Sometimes an add-on unit won't work on some of the USB terminals.
1643807
Update to my last post. It turns out the issue was with my antivirus not the scanner software. I got it installed and it is working great on my Windows 8 system.
798349
I just connect by USB. This is a sound, convenient, and easy to use little scanner. I seldom fire up my big HP 5590 anymore (except when I have to have a flatbed.)
1218573
The scanner has a usb plug, and should come with said cable...all you do is hook up the cable to an available usb port on your computer.Install the cd that came with the scanner first...and it does automatic updates.
1448848
check device manager check USB connection check software for deviceif that fails check help files in computer for trouble☺
2060027
I have this machine and use a bar code scanner but it isn't a USB connection.
733860
It might be best to contact their technical support on this. Have you tried disconnecting the scanner and then pairing again?
2112804
The USB is a standard physical device that knows nothing about the operating system. The most likely issue is the USB driver, which you should probably upgrade.
8380
Yes . My computer is not even connected to the printer with a cable and I can scan fine.
104319
make sure your OS is supported..if running in win8 use compatibility mode. if you are using a usb hub try going directly to the computer
363961
Sounds like the interpreter. I have two scanners and they work great. Try scanning to excel and see if you get the same results, if it's still a problem remove any other input device like mouse or keyboard. Turn off any other input - bluetooth, wireless and network one at a time. You'll find it.
76588
I have not succeeded in doing so, and am no longer using the scanner because of problems in trying to use it. I've gone back to using my previous scanner.
1751972
I havent figured out how to scan .. I assume there has to be some programming between it and my laptop ... So only use it for printing and copying. Any advice?
1470963
I had no issues connecting to my computer. You might want to try another data cable or another USB port on the computer. Good luck!
1570351
I have tried several 3.0 connections. My latest results are that unless your export and your imports are of the same 3.0 (USB 3.0) you will never be able to communicate.
10088
Scanning should be independent from printing so it shouldn't be a problem as long as you are running on Windows 7 or earlier. Window's 8 might be a problem. Hope this helps
272538
Go to the HP website and search for the scanner. There is a drivers section and it is associated with your OS. there you will find the correct driver and SW Package to download. Good luck.