I received the message saying I have not installed black cartridge, despite having tried 2 brand new cartridges. Time for new printhead? Or?
205832
I'm not sure a new print head would definitely fix your problem, but I had a strange error message a couple of years ago, decided to buy a new print head and my printer has worked perfectly ever since.
205833
I can't say definitively, but my guess is probably so. I have had problems with printing (especially the black cartridge) and then I replaced the printhead and things were fine. I have learned that envelopes in my Lexmark Pro901 beat up the printhead. At least Lexmark you can replace the printhead, unlike my last VERY expensive all in one printer. Good luck
299596
Now the black cartridge doesn't go in at all. The other cartridges fit in. I have gotten frustrated and dismantled the printer. Thanks for replying.
1815883
I kept getting that message, too, when I first installed, but finally figured out the problem was with the way I was installing and not with the cartridge. Unfortunately, I can no longer remember what I was doing wrong, but before giving up, start from ground zero and carefully go through each step again. You may have inadvertently overlooked something that will seem obvious after you notice it; that was my experience.
1069823
I just had this happen to me. I called Canon technical service. They talked me through removing ink cartridges, print head, waiting, then trying it again. )Don't do that on your own, there were several warnings along the way about what not to do.) Unfortunately, after I did that, I got the same error message. I was told I have to take it in to a service center. Ugh. Or, there is a "customer loyalty program" they offer with a discount and free shipping on a new printer. Canon number is: 800-652-2666. Customer loyalty program number: 866-443-8002. Good luck
644268
Well it could be a few things. First, Did you run a print alinement or select clean printer heads . Or you may have just ordered the wrong cartridges
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
466168
Apparently that is the nature of this printer as I had to do the same after I'd replaced the black/yellow printhead, also replace the magenta/cyan printhead. I hope this helps, Dave.
972231
Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the... » Read More Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. « Show Less
93744
I get the same message too. I just ignore it. This has to do with the " remanufactured cartridge " . HP does not recognize that.
2272347
Yes. I replaced my print head twice because the black ink was not printing.
330258
o, just push it in. If you find it prints funny, such as missing out lines, just take out the cartridge and reinsert it. i found that happened when I changed the black one.
2272346
My would not print black. I tried cleaning the print head with instructions found in the chat room. Cleaned it up but still would not print black. Replaced the print head. Still would not print black. It was 7 years old. Upgraded to an HP Officejet Pro 8620. Works great.
930640
Had the same issue with the Black Ink cartridge but the Color worked fine. Contacted vendor through Amazon and they sent me another Black Cartridge at no charge. The new one did not work either. Contacted the vendor once again and got a full refund for the Black Cartridge which was more than enough to order it from another supplier that had one which worked. Up side was I did not have to return anything. You might want to try another black cartridge from somewhere else? Dunno your printer. My printer was able to tell me which cartridge was not working. Good luck!
1538173
I had similar problems and finally junked the printer after spending way too much time and money buying new cartridges and trying to clean the print head. A new print head cost as much as a new printer. I bought a new Brother printer and haven't had any issues so far. This was my second HP that was junk after very little use in a short time. I wouldn't buy another.
1538174
I wish I had a solution for you but unfortunately I had to scrap my HP Officejet for the exact same issue. We tried changing all of the cartridges, including the black twice, just in case it was just a bad head and we even updated the software. After dealing with this ink-guzzling monster for over a year we junked it and got the Epson Workforce printer. We're having much better ink use with the new printer.
2061952
Using the cartridges is always interesting. The chips onthe cartridges need to perfectly match the pins in the printer. If you are getting "cartridge not recognized" that may or may not be solved by removing and replacing the cartridge. If you are getting noting, power down the printer, let things reset and then try the new cartridges. I consider these a boon when they work and am not too disappointed when they don't. You might also try cartridges from one of the other packs. I hope this is helpful - and if not, truly sympathetic.
1180019
Yes but the printer reported empty cartridge. I'll try again .. no time at present.