how do you get the warranty for the train? through registration? anyone know when the clock starts?
204183
Save your receipt. The clock starts when you purchase the train and runs for 1 year thearafter.
204184
There is no warranty unless you buy from a Lionel dealer. If you buy from Amazon you have to return the whole set to Amazon and get a new one.
85335
It states limited lifetime warranty, and I'm sure the registration will come with the seat. I never bothered to register it. It's a nice seat and I would buy again should anything happen to it, but I honestly don't see that happening with everyday normal use.
1881317
Contact the vendor directly. There should be warranty service the offer. I have had mine for a few months and no problems. And I put it through extremes like running in rain, cold, swimming, etc
487659
Hi Kira, I'm looking at my owners manual and I do see a toll free number to call about warranty service. It couldn't hurt to ask them if they could either mail you a copy of the manual or e-mail you a copy. Here is the phone number...877-246-3700...office hours are Monday through Friday, 9am to 5pm Central time, I hope this helps you. Meschell
138313
All I can say is, if you have the tools and the knowledge of how it operates, then I suggest fixing the locomotive yourself. I know it's harder to fix steam locomotives than it is to fix Bachmann N scale diesels (I've taken apart my Santa Fe GP40), but it may save you some money. Otherwise, I suggest visiting your local hobby store or ask someone who has model trains. Maybe they can help you in having the locomotive fixed.
1726180
I don't know! I am a beginner and I bought the train as a Christmas gift for my daughter who is into trains. That's why I sticked to the same brand.
2169792
Hello, you will need to contact the seller to give the name for the train. We will always email or call the buyer after an order is received. Thanks, Lisa
1632194
I bought it through amazon - they, per se don't register it for you. I tried on numerous occasions to go online to longevity to register but have never been able to get through the warranty registration process. The warranty is 5 years.You read the same reviews I did regarding the machine. It is everything advertised and then some. I have had it since march 2013 and it worked flawlessly.My recommendation to you would be by from longevity vs amazon. Depending on when you order it(may have a special...) you won't have to pay shipping or the price will be lower.Good luck!
322575
Is it still under warrentee? If so contact company. I have found even if things are under warrentee they may make you pay postage and it is expensive. This has long become a throw away society, sadly. They make it to difficult to get repaired unless you know of a local repair shop, then get an estimate from them. This may be the best way. Anything is fixable but they would rather sell you a new one!
1137414
No warranty if bought through Amazon.. Amazing not an authorized reseller. This is bad because I just bought mine. Your local oreck dealer might be able to fix though.
1148614
gee, I really don't know about the registration I suppose you can, as long as you have your warranty label, as for the latest update I believe the latest one came about a month ago, hope you find it useful ;)
238528
You may have to have Lionel service that. Or if you just purchased, return it for a replacement as I did. Wasn't happy about it either!
614078
Call them 818-365-9000 9 to 5 PST also note: there is a time limit to register you cover, I forget what it is, if you don't register I don't think you get the warranty, that may be limited by law. this is on their registration site. Warranty registration and factory support is only available for BAK Industries products purchased as new through an Authorized BAK Industries dealer. Products purchased at discounted rates on auction sites such as Ebay and Craigslist, to name a few, will not be covered under factory warranty under any circumstance. BAK Industries is unable to verify whether products sold through Auction Sites are new, used, or refurbished, and as such, we are unfortunately unable to warranty such purchases. We advise using caution when buying through auction sites as you'll be doing so at your own risk.
332713
I do not know how to claim the warranty. Can you please email me this information?
2214625
Yeah, you can register it with stokke.com for a factory warranty. Go to the website and read up on it
238529
As a train collector my advise would be to find a local train shop to have it repaired. This is not an unusual problem but also not an easy repair. There is a locking pin that has probably broken off and a replacement is simple by a qualified repair person. Not a great DYI project.
443264
I called Fisher Price and the first rep said she did not know. i had to call a second 800# and the rep said the train is stand alone, other engines do not work on the track. What a bummer!! My son won't be too happy. i think the "take along" sets have other engines you can add . Wish i knew before i bought this.