Paper jams every time Any solution to this apparently common problem? Sometimes the paper goes in 5mm sometimes 35mm sometimes it gets 75% out of the top. In the latter cases the drum has been inked so you are obliged to run another copy. Paper type appears to be immaterial, Paper jams every time Any solution to this apparently common problem? Sometimes the paper goes in 5mm sometimes 35mm sometimes it gets 75% out of the top. In the latter cases the drum has been... » Read More Paper jams every time Any solution to this apparently common problem? Sometimes the paper goes in 5mm sometimes 35mm sometimes it gets 75% out of the top. In the latter cases the drum has been inked so you are obliged to run another copy. Paper type appears to be immaterial, « Show Less
196573
This product seems to be designed to fail just days after the warranty expires. Paper feed slips cutting off top of image. Constant paper jam/no paper error messages, and now image streaking, even replacing toner cartridges does not help. Black type is splotchy with white streaks. And forget about using card stock, it just will not go through. I see that Amazon no longer sells this piece of toxic landfill. DO NOT BUY!!!
196574
Take the tray out of the bottom and turn the printer on it's front side. Use some rubbing alcohol and a towel to clean the rubber paper pickup in the middle. Problem solved--for awhile.
196575
I've had this printer for maybe a year, and I've only had two or three jams, usually if I've been printing a lot of graphics-heavy stuff without giving the machine a rest. It overheats and the paper seems to stick. I find if I let it cool down and pull out the offending paper wreckage, I can continue without incident. I realize this may not be really helpful to you but it's what my experience has been. I find it interesting how many totally divergent experiences people have had with this machine.
196576
I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so... » Read More I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... « Show Less
196577
Great printer when it wants to not be stuck with inability to load, or jamming paper. Really gets to be a hassle. I would not buy this again.
196578
Actually the machine was shipped with a pick up rubber that was kind of deteriorated at the point where it picks up the paper. The solution was to disassemble down to the rubber band and shift it round so that an undeteriorated bit of rubber was picking up the paper. Fortunately the pick up rubber was strong enough to handle this clumsy manhandling and has now been working fine for 5 months. The rubber looked crazed as though stressed by baking heat or age and it wasn't positive in gripping the paper as a result.The latest shock was finding that black toner on its own costs £38, hope it does the 2,000 copies it says it does. Actually the machine was shipped with a pick up rubber that was kind of deteriorated at the point where it picks up the paper. The solution was to disassemble down to the rubber band and shift it round so that an undeteriorated bit of rubber was picking up the paper. Fortunately the pick up rubber was strong enough to handle this clumsy manhandling and has now been working fine for 5 months. The rubber looked crazed as though stressed by baking heat or age and it wasn't positive in gripping the paper as a result.The latest shock was finding that black toner on its own costs £38,... » Read More Actually the machine was shipped with a pick up rubber that was kind of deteriorated at the point where it picks up the paper. The solution was to disassemble down to the rubber band and shift it round so that an undeteriorated bit of rubber was picking up the paper. Fortunately the pick up rubber was strong enough to handle this clumsy manhandling and has now been working fine for 5 months. The rubber looked crazed as though stressed by baking heat or age and it wasn't positive in gripping the paper as a result.The latest shock was finding that black toner on its own costs £38, hope it does the 2,000 copies it says it does. « Show Less
1672425
You need to print in something other than fast or draft. Standard or High should solve that. I have had this problem with all inks including Canon ink.
963116
Both are true. I did not know at the time of my post that any different action was required, but one black cartridge has malfunctioned by leaving partially unprinted streaks in the lines of print. I removed it, wiped an accumulation of ink off it, reinstalled it and got some good printing, maybe 15 or 20 pages before it did the same again. I disposed of it so I would not have that frustration again. Jon
1463242
Hello Bansheer Briar, Thank you for your email. Usually it does mean that you need to change the toner. As far as the drum is concern, it usually leaves black stripes on the paper. For a better information, Please contact Brother support. Regards
45188
It sometimes works. Mine jammed continually with normal paper, color printing. It's now in the trash.
496532
I don't know and probably never will find out because I've quit using mine because I get so many paper jams that it is using paper faster than ink!
1752903
an image drum is different from actual ink cartridges, its likely you need ink in addition to the image drum
1179212
I have used 110 weight paper and the printer jams on and off...especially when printing large quantities.
867147
I gave the printer a good review and I am still happy. I did have a paper jam problem a month ago and there was a piece of torn paper in the back of the paper tray. I would suggest you call the customer service and they will go with you step by step to look for the problem. If nothing is found, they will give you the closest repair shop (Brother pays if under warranty). Hope it works out but maybe you got a lemon.
1579632
You might have it upside down. I usually print two copies to test if it's in the copier drawer correctly before I do a big batch. Hope this helps
2083772
Rosemary - first take out the toner cartridge and reinsert - sometimes the smallest thing can cause jams. Second, your paper may have a little too much moisture in it - that also causes jams - put in fresh paper (fan it first) and try that. I might mention I had the same problem on another machine (another company) with paper jams - it happened frequently UNTIL I put in a fresh toner cartridge...didn't make sense to me at the time when I switched it out. The machine worked perfectly since then. Upon examinationn, there was the most minute jag on one part of the removed cartridge - I filed it down with an emory board and used it after I emptied the new cartridge. Worked just fine. I do a lot of prinnting so I probably run into more situations than most. I hope this helps....Anne
867146
I fail to see a question, but I have never had a paper jam. I have always used 28lb paper for the double sided printing.
418890
Not sure if this will help but....after removing jammed paper be sure to look in the back side(after removing cover) to be certain all existing paper has been removed. We had a similar issue after about a thousand sheets and it turned out that a piece of paper was jammed and wrapped around the feed roller.
1042100
I have no trouble with paper jamming on my unit, but I can recommend that you should fill the printer tray up and not only put a few sheets in it at a time.
1256968
never jams unless paper tray is overfilled. or using cheap recycled paper. With HP paper it never jams.
209153
It's probably the drum that needs to be cleaned. Every printer is different so you may want to ask a repair shop or Yahoo/Google it on how to do it? Edit: You also have to clean the "corona wire" on the cartridge, just slide the tab across the wire several times, every time you replace the cartridge or when streaks happen from what i've read also.
1633665
It usually gives fair warning, but when it gets to the page capacity for the drum unit, it will tell you that it must be replace and you won't be able to print. You can always reset the drum counter if your printer has the option if you want to keep using the same drum.