Am I the only one who has experienced service issues with this product? The company has no repair program and told me to buy a new one.
189823
Our warranty only lasts for one year since the date of purchase and requires product registration to be activated. The current version, the 3D-Bee Diamond, is better quality and has more options than the Platinum model and is priced below what the 3D-Bee Platinum used to sell for.
1530357
First make sure you have a connection to the web. If you do and It does the same then I don't know what you can do yourself but you can do some other things. Contact the seller and tell them the problem. If you had this for too long a time then they may not do anything for you. If your past your guarantee time then I would just go to an electronic store. Be very polite and ask them If they can help you solve the problem. If they say a part needs to be replaced then It's up to you If you choose to repair It. Personally, I would toss It out. It may cost more to repair then what you paid for It. Life's lessons can sometimes be costly. Never buy a cheap gadget again. There's a reason why It's cheap. I didn't buy mine for myself but for a relative. I told him over and over to not buy It but he did and It broke. Better to save your money and buy a better one with a better brand and a good warrantee. Other then that.... Good luck!
1664973
Unfortunately, no. I've only had mine about a month. My suggestion would be to try contacting their customer servive and/or research on the web. Sorry that I can't be more help.
1952808
Sounds like you have a defective one. I have never had a single problem with model. I would call the company and get a replacement.
1197271
Well, I ran into the same thing, unfortunately, but from DAY ONE. Mine never worked and I could not send it back. The terrible warranty of only one month had already run out.
1744731
Yes, I had this problem a few weeks ago. i posted my comments under my purchase Dec 2013 and a great guy named Matt was able to assist me with a new replacement and prepaid RMA. As of now, I am waiting for the unit to arrive and then will return the original. Give them a call, they aery very nice and understanding. Check out my review/post on this as I will do updates. I think the company will work with you. Good luck, Jeff
771010
I bought mine in February, had the same problem and called. Customer service was great. I received a new one not long after I called. I would recommend hitting the reset button and if that doesn't work, call Customer service.
147366
Have you contacted the company? I am trying to figure out what do so with mine -- bought it in dec, it died a month later. Horrible product!
410026
I have not had this problem...I would see if maybe you can get it replaced...
267872
Not for me. My problem was that it's broken and customer service rep promptly contacted me and offered a replacement. You can try and talk to them.
1819113
I had a similar problem once last year with an update. I contacted customer service and they replaced the unit.
1775025
Sorry - I'm only another customer of the unit, so I don't know. Has never happened to me, so I suspect yours is broken. Call their cust service phone #. They're very nice and helpful.
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
1669519
I have had the same problem and cannot find a replacement. Have you had any luck?
1335676
I had this issue as well. I was told by Amazon to go back to the manufacturer, which I did. They have never responded to my inquiry. I have resigned myself to the fact that I bought a piece of garbage. Sad thing is, I paid about $50 prior to Christmas, and when it broke, the price was about $25....double whammy. I would never recommend this product to anyone. Sorry to hear you had the same issue.
896607
The same thing happened to mine. Since it was just a few months after I bought it, they sent me out a new one for free. I got it within four days. I would call the company and just talk to them. They were very helpful and friendly.
1385780
Since you installed it I'm sure you know how to troubleshoot it. So just disassemble and write a complaint to company telling them what happen and I'm sure they will gladly replace yours for a new one.