Is there a way to open the container when the product doesn't come out anymore? There is some product left inside, and I don't want to throw it away.
202237
The first time I received it when the bottle was empty, I had my husband pry it open. But the way the bottle is designed, there wasn't any product left.So there is no waste.
202238
As suggested by another user, if you twist the top counter clockwise, it will open. Mine is just about empty and I have not had any indication that it is running low, so I think it really dispenses most of the product. Hope this helps.
22604
That is the suggested time to wait. I waited an hour, lol. As soon as you remove it from the packaging it starts to expand. It's actually really fun to watch. There is a smell that it has at first that eventually fades within a few days.
1908425
There is a slide on the top. Just catch it with your nail and pull and it will open just enough to shake some out.
2155369
Oh I don't know, I'm sorry. I don't have the container anymore. I wonder if you can contact the company directly and ask them?
1012616
Bummer! Mine just opened right up, but when I close it, I have to twist firmly to get it to "click" all the way closed. I have a trick I use when I can't get a jar open-maybe it will work for this: hold the container upside down, and smack it sharply on the counter top. You may have to do it a couple of times, but it always works on jars! Just make sure you keep it level, so you don't break the container...good luck & sorry I couldn't help more...
304187
Don't make the product revealed in the sunbaked environments.IF it was opened, be keeping in cold storage.So I suggest you store in.
1614032
I can tell you to try this. Wait a 1/2 hour after you open the can, (keep the lid on) before you light it. I just want to tell you that I just wrote to sun-jel about their lids-they're very hard to open. I even called and talked to the head guy and sent him pics and told him about how it didn't last that long and he said that he would refund my money. that was 2 months ago. Good luck. I have read others and they have dealt with your situation like this-they dealt with the loss of gel over the fumes of the other products...and I hate to say it because I have used them all...but I am going to do the same, because the fumes can be bad. if you find a good brand let me know-please!!!! I can tell you to try this. Wait a 1/2 hour after you open the can, (keep the lid on) before you light it. I just want to tell you that I just wrote to sun-jel about their lids-they're very hard to open. I even called and talked to the head guy and sent him pics and told him about how it didn't last that long and he said that he would refund my money. that was 2 months ago. Good luck. I have read others and they have dealt with your situation like this-they dealt with the loss of gel over the fumes of the other products...and I hate to say it because I have used them all...but I am going to... » Read More I can tell you to try this. Wait a 1/2 hour after you open the can, (keep the lid on) before you light it. I just want to tell you that I just wrote to sun-jel about their lids-they're very hard to open. I even called and talked to the head guy and sent him pics and told him about how it didn't last that long and he said that he would refund my money. that was 2 months ago. Good luck. I have read others and they have dealt with your situation like this-they dealt with the loss of gel over the fumes of the other products...and I hate to say it because I have used them all...but I am going to do the same, because the fumes can be bad. if you find a good brand let me know-please!!!! « Show Less
2261726
It's on the bottle, but I no longer have the bottle. Try contacting the manufacturer.
1697505
There is a tiny hole underneath, use a tiny pin to push up the empty refil & replace with new one. (Lid has to be open obviously) :)
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
84130
Unfortunately I no longer have the container, hopefully someone else can answer this. You might be able to google it too.
680868
You should take this up with Amazon. I had a similar problem but it wasn't dirty, just the seal broken. This is not sanitary so complain to the store or Amazon. If yu have a COSTCO near you, they have the same jar (which is what I purchased from Amazon) that was beautifully packed and sealed, will be purchasing it there in future.
1178433
If the package is unopened, I just jam it somewhere towards the back of the refrigerator. If it is opened, I kind of squeeze the package like a giant tube of toothpaste, from the bottom up, into a plastic container large enough to hold the package. It is fermented, so it has an incredibly long refrigerator life.
558243
Don't open them until you need them. Take out,what you need then place the rest in the freezer. I would only freeze them once, use the frozen ones one time and discard the rest Reorder new ones. They are not that expensive.
1351668
Same thing happened to me. Unfortunately there is nothing you can do except to discard. I have been trying without success to contact the company.
1220082
I have no clue as to why this happened. I have bought this several times and it's always clear! If I were you I would call the 800 number on the container and ask the manufacturer about that.
1132288
Hello, I have already used the product and have thrown away the packaging. So sorry, can't be of help.