How does the warranty work, since we're not buying directly from a local HVAC tech? Would we need to send the entire unit back if there's a problem?
197763
Hello. The unit is covered by Goodman's 10 Year warranty so long as it is installed by a Licensed HVAC Contractor in the State where the unit is being installed. If a warranty issue were to arise, any Licensed HVAC Contractor can source warranty repair parts for you from any Authorized Goodman Distributor.
197764
We honor's manufacture's warranty as long as the unit will be installed a Licensed HVAC Contractor. If a warranty issue were to arise, please contact us directly. We will explain you how the warranty process will work with us. Sometimes, you don't need to send the unit back to us, but sometimes you do. For further questions please contact us directly. Thank you, The AC Outlet
197765
No, the entire unit would not be returned. Any part found to be defective would be replaced. Please call direct for your best pricing and any additional info. Thanks, Jason, Heat and Cool Direct 574-333-6666 or 574-333-3333
197766
Once installed by a licensed technician you will register your equipment directly through Goodman, and then if you do have any warranty issues all you would need to do is contact us and we will walk you through what steps need to be taken.
560296
The model I purchased, via Amazon (CS3311) lasted approx a year. The heater and blower (fan) failed. I contacted the company,explained the situation. They shipped me. at NO COST, a complete heater/blower assembly. I cannot complain. Their compliance makesme wonder about the reliability of their products. Hope this helps you.
1636977
I have had my thermostat for over a year. No problems..works perfectly. Have not had to use warranty . This thermostat was installed at my cabin and all the paperwork is there. I'm sure there must be a manufacturer's warranty but not sure.
2061168
I am not sure on what the warranty is, I did receive a response from the seller apologizing for the issue and they are going to send me a new unit, so we will see how that one works.
688283
Contact Dyson. Mine was on the recall list. Dyson sent me all the info I need to return the unit to them. I brought my unit (unpacked) to the local UPS office. They packed it and sent it to Dyson (no charge to me). In about a month, Dyson sent me the repaired unit (again, no charge to me).
2069124
We haven't had any problems with ours. Works great. Doubt the warranty goes beyond a year. I would call them and see if you are missing something about starting it.
1989852
You would have to call the mfg. about that. 1 yr. sounds about right. We didn't like the way it worked, so I sent it back. The heat went straight up from the vent, & didn't heat the small room we had it in. I purchased it because the reviews were good. Maybe I just got a lemon!
85529
There is a manufacturer's warranty if professionally installed. The installer has to provide their business information and you should keep a copy of their installation invoice for your records. If you install yourself, you can save $500 (my install fee, removal of old system that was different brand/configuration, re-plumbing, set up, etc.) but you should not count on warranty help if you screw up something. Spend $500 and know you got it backed by warranty or risk your cost for the heater... was easy call for me. Don't remember the length of warranty, would have to look it up and I've filed those papers...
1840462
Warranty is through Amana but the fan is junk had two both time the fan stop rotation. After much run around they replace the first on 2nd died 4 months later. Good luck
373627
These are our top of the line systems and are very high quality and popular. As long as the units are properly diagnosed by a local licensed HVAC technician and the cause of the problem is determined to be due to failure of a specific component, than we will send a replacement component within the validity of the warranty period, free of charge. After the warranty period, you can still purchase any parts from us, which we carry for at least 10 years and our part pricing is very reasonable.
339790
I had the same problem and was told by their customer service that a bad batch of thermostats was installed in some units. They are sending me a new thermostat, which i guess i will install myself. I also have had two issues now with the on/off switch not working properly. I am sorry I bought this unit.
1158262
Good question. I did install this myself and for the small price it cost I didn't worry about warranty. Not much that can go wrong with it at all. Good unit. Does a great job for me.
2049577
Not sure what your question is. Just FYI we and our approximate 3 months and one of the cooling units went out . I went back and forth with the factory about having-it repaired. I could not find a repair person to fix it. Thank God for Amazon. The gave me a refund after restocking fees, picked it up and packaged it for me. One of the sticking points with with the factory was I did not keep the original package it came in so I was on my own to get it packaged for shipment. I bought one for a few dollars more with a compressor,
2262057
I have only started using it now, so I haven't experienced it. But it comes with a 10 year in-house service warranty, where they claim that they'll come to your place and repair or replace the unit.
1051699
I'm sorry to hear of your problems; it really doesn't seem fair. The expense of returning the thing should definitely not be yours! Dehumidifiers are uniquely problematic, it seems. Our Kenmore and Frigidaire models worked beautifully until they stopped working, and the time was pretty short. We may have better luck with the Soleus.... but as I think I mentioned in my review of it, it's because these contraptions seem to require replacement quite often that we buy relatively cheap ones. My only advice, and you may have tried it already, is to HOWL at these people, long and loud. Be a squeaky wheel. Maybe their sense of fairness will kick in. I'm sorry to hear of your problems; it really doesn't seem fair. The expense of returning the thing should definitely not be yours! Dehumidifiers are uniquely problematic, it seems. Our Kenmore and Frigidaire models worked beautifully until they stopped working, and the time was pretty short. We may have better luck with the Soleus.... but as I think I mentioned in my review of it, it's because these contraptions seem to require replacement quite often that we buy relatively cheap ones. My only advice, and you may have tried it already, is to HOWL at these people, long and loud. Be a... » Read More I'm sorry to hear of your problems; it really doesn't seem fair. The expense of returning the thing should definitely not be yours! Dehumidifiers are uniquely problematic, it seems. Our Kenmore and Frigidaire models worked beautifully until they stopped working, and the time was pretty short. We may have better luck with the Soleus.... but as I think I mentioned in my review of it, it's because these contraptions seem to require replacement quite often that we buy relatively cheap ones. My only advice, and you may have tried it already, is to HOWL at these people, long and loud. Be a squeaky wheel. Maybe their sense of fairness will kick in. « Show Less
2008712
Hi, the exact same thing happened to me. The good news is that Honeywell gives a 3 year warranty on these units. They contract out to a company at www.kaz.com. If you go to their site you can request to have the unit returned for repair or replacement. You will have to pay for shipping to them but, they will likely send you a brand new replacement and they pay for that shipping. FYI they will ask for proof of purchase so if you still have your ebay confirmations (as I did) you're doing ok. Good luck!
888234
We had one and in order to fix that problem, it had to be shipped back to the company, packed in a exact way and they supposedly would reset it. Ours was only 1 yr. old and we had used it 3 months during the winter. We paid more for a better warranty and we ended up just junking it. Good luck as we were not happy with the iHeater.