Has anyone had difficulty starting the fire?? It has started for us twice but that is it! Love the bowl but would like for it to have a fire??
219825
We had the same issues, it would stay lit, then go out. We thought it may be the wind...We did hold the starter for longer than you are supposed to and it stayed lit but not working as we had hoped.
219826
I still have the bowl and we are going to keep it-My husband was going to try and pull the hoses out and put in new ones. I agree-I would love more consistency-we honestly have not used it much...
219827
The only time we had a problem with the bowl lighting was when it was pretty cold outside. Other than that, it lit pretty well for us. Good luck.
219828
Make sure you have opened up the propane tank valve. Is the hose attached to the tank tightly?
219829
We have had this product since Easter and have used it several times, never having any fire issues. So sorry, we have loved ours.
219830
Could it be a problem with wind? Also a possibility is the igniter needs to be adjusted a bit. Will it light with a match?
219831
We had the same issues, it would stay lit, then go out. We thought it may be the wind... We did hold the starter for longer than you are supposed to and it stayed lit but not working as we had hoped.
219832
Yes, we have experienced a few times that we were not able to light it. It seems to be similar to our Bar-b-que in terms of our inability to light it up. Which usually points to one of two things: either bad lighters or bad operator. I'm afraid it may be more of the latter! I know it's frustrating but we keep a lighter near the unit in case it doesn't light.
219833
HI. I, too, have one of these fire bowls and have had it for over a year. However, I had yet to turn it on. I hope this is not what is awaiting me when I start using it. Good Luck. Take care. Coal
1464507
When I used to have it (upgraded to a large tank so I don't have it anymore), it didn't get the bowl warm at all, just the water inside the bowl.Also I'm pretty sure the instructions said it must be fully submerged in water for use.If you want the one outside try checking out the reptile heating pads, those can be on outside.
1919937
I have placed a layer of sand and then some clay tiles in the bowl to protect the fire pit from heat. I put a flat grate on top to hold the logs. I also repaint with high temp spray paint at end of season. I don't know if replacement fire bowls are available from the company.
1449075
We had the same problem with ours. I don't think we want to invest in a new bowl because it will just crack again. We are going to try a sealant to get us through until we can purchase one that can hold up during the winter months.
1761722
not sure why your unit doesn't fire...have you checked the igniter? Mine only refused fire once because I wasn't releasing the igniter correctly...I used a long nosed gas grill lighter that day...then I figured out to push and release the igniter correctly and have not had any problems since Really do like this gas grill!!
1859303
I have never had this happen to me. That sounds like a defect. This grill can handle high heat very well. Maybe you should return it?
1642044
We've had ours for just over a year and the same thing happened -- and I can confirm, it is a fire hazard, which perhaps is why the company will send another out right away. (I'll find out tomorrow what the policy is when I call). Thanks for all the suggestions. I bought mine on Amazon and will call there too. As others have written, if the damaged one must be returned, there's no use in messing with it as it's a wash. I'll keep fingers crossed.
288632
If the product poses no fire risk (per the manufacturer) then what are we to make of SuzEQ's 3/12/11 post, "However, the first one lasted about a week before overheating and catching on fire. The second one only lasted a few days before doing the same." Clearly, her experience and the manufacturer's assurances are diametrically opposed. Anyone aware of any Consumer Reports or other consumer-based agency's studies of this product? I would feel much more confident about using Feliway if there were reassurances from an independent, objective third party...
141353
Same thing happened to me. It's a fire hazard. Plus, it puts out toxic fumes when it burns. I was not cooking on high (rarely do, because I use Henckel's ceramic ware). It may be a good product for some people, especially those with electric or ceramic stove tops. And it may be only a few of the items that tend to catch fire. But a few is too many for me. I wish I could return it.
391214
The bowl "snaps into" the feeder and doesn't move if it is. It is a bit of a hassle to get the bowl to snap in but give it a shot. If done correctly both the feeder and the tray can be picked up by just lifting the feeder.
2277056
We are not having any problems with ours. Is it possible you are turning it down so low that it shuts off like a gas stove might do when it is on low? Try turning the flame all way up and see if it happens
1254122
My wife has had zero problem with this bowl as its one solid piece. We love it and so does our dog!!! If you count the smash from the dog it leaks a lot!!!!
2256616
I just got my user manual out and sure enough, it says not to put the bowls in any heated area, stoves, ovens, microwaves. I would not have thought it to be a problem, so good to know.
1826940
mine too, and it doesn't keep heating, it just stops but the fan keeps running so you think it's working, then look at your food and its not cooking any more. mine is getting tossed, worst product I've bought in years.
1640898
Have no issues with mine. My wife has already used it 4 times. If anything when we put it up at high she says it's too hot
697437
I had to buy another bowl as mine broke, and then had to buy this cover for it because my cover no longer worked. I think they changed it from the original model. I was a bit upset too.
2122412
I have had similar problems with mine. I have to play with the flame size adjustment on the bottom of the insert. I've also had issue with the insert not wanting to recharge it's butane. Over all I am unhappy with this lighter insert.