How do you open it to put the fruits inside the infuser? I can't open it to place fruits, is mine defective?
206357
It unscrews from the lid. You may have to be more forceful the first time you do it. I really enjoy it.
206358
It is a screw-off lid but is very difficult the first time. I used an "ice pick" and put it through the slots and it helped me free the bond and unscrew the top. You can use a screwdriver or any kitchen tool (spoon?) that can fit through the slot. After that first time, it is easier to work.
206359
There are 3 pieces to the top...the part that holds the fruit, a piece that strains the fruit when you drink, and the top. The strainer piece unscrews from the top and from the fruit compartment separately. Hope that helps!
1543217
There should be a small hole on the bottom (middle of the bottom)...we inserted an unfolded paperclip and wiggled until it opened. We had trouble with this too and also wondered why there were no tools/instructions included...Sorry I can't be more helpful!!
966174
The mesh of the infuser is very fine. It prevented debris of the loose tea from getting into the cup. There were still some very very fine particles that escaped that were like the texture/size of cinnamon but I do not think any infuser can prevent that.
2066022
Whoa--tough one. Perhaps a vinegar rinse? The infuser I purchased was Mr. Tea, and he did not have that strong plastic aroma, which I, too, would find offputting. Yikes. Hope this helps.
1254485
I have not had that issue with multiple batches of crab-apples this fall. You may be waiting too long to collect the juice. If it gets full, it probably would spill over. Also, check it when you wash it to make sure you do not have a faulty pan.
248941
There is no infuser. The opening in the porcelain pot is about 2" maybe 2.5" ( I didn't measure it.) My husband puts in loose leaf tea and strains it when he pours. We started using this in Aug 2013 and have had no problems over the last 8 mo. My husband uses it everyday, and on the weekend it's on all day.
1731272
Being scientifically challenged, this has happened to me. If I pour the water in, then put the lids on in the wrong order, I have had this issue. For me, put hot liquid in with tea. Next, add the two lids. Let teas brew. It should work then. Best of luck. I adore this cup!
1376570
I have trouble with taking it apart also. The best way is to switch the orange sliding switch all the way to left to release the clear top. Take that off and grab a hold of the white section with they blade and lift and wiggle/ shake til it releases. It's a pain but for a cheaper small juicer not to bad. Hope that helps:-)
1595716
I just looked at mine. I noticed that I also had something rattling around inside. Sounded like a small piece of plastic. I saw no easy way to open. It doesn't affect the operation. I'm going to leave it and not worry about it. It's probably just something loose from the manufacturing process.
594147
The top is open but screws into the lid of a Takeya pitcher. I already had some of the pitchers(which are wonderful)so I thought I would give the infuser a try. I was not disappointed! It is wonderful.
2192513
no i didn't. i wash and cut the whole fruit and put it in and filled up with water. you can use the fruit a couple of times to make it more cost effective. hope this helps
1906392
After reading the other responses, I had an idea. On the tea infuser there is an extender piece that unscrews from the top. Probably so it can be used in either the 1qt or 2qt pitcher. I just unscrewed the extender from the tea infuser and screwed it onto the fruit infuser piece and it fits! I have the 2 qt and the fruit infuser does not go all the way to the bottom. However, now that I know the tea infuser extender piece fits the fruit infuser, I will be using that next time I use fruit in my water.
724758
Make sure u snapped the top off of the red solo fill cup...n make sure u snack the k cup into the black adapter which u put in the red cup
465137
i never encountered this problem. Mine is easily removed by pulling up from the cup component either by grabbing the juicer apparatus or by removing it and pulling on the lid component. It's not a complicated operation.
131799
Dorothy, I had the same problem. Hold the bottom (bigger part) with your left hand and twist the part just above it with your right hand. Failing this, go to YouTube and see how is done there. This is how I managed to open mine. I hope this helps.
1424348
Plug in a lamp or other electrical source to be sure that you have power first... if power is available, check off/on switch make sure to switch on... some believe that plugging the unit in should start the juicer believe it or not... so be sure to use the off/on switch... if all else fails, try another outlet... if the motor hums but not juice, make sure that there are no obstruction in the juicer feeder... if non of the last, then yes I would return the unit... I have this juicer and am pleased with how it works and results of juice... My only gripe is that it takes some time to prepare the vegetables and clean the unit for a glass of juice but is well worth it... enjoy
810857
I was having this issue too. I thought I had a defective piece and was about to send it back, but thought I'd call the company first. I got through to a rep almost immediately and she made me do the same thing I was doing before but somehow it worked. To summarize: 1. Push the green cartridge away from the top, towards the cup. 2. Hold the bottom part on the floor, line the top with the bottom and push the top part in really, really hard. If you are able to pull them apart with your hands, then it's not hard enough. I really had to use my full body weight to push it in. 3. Slide the green cartridge into the joint and you are good to go. The rep told me that normally you don't need to use that much force, but with some of the pieces, the assembly is not perfect and needs a lot of force. Hope that helps.