Are the poles still arriving "moldy" as some of the commenters have reported? Or, has the vendor fixed this issue?
213803
I bought mine in July and received moldy poles. I told the vendor about the issue and they kindly sent a new one and told me to also keep the original. Unfortunately, the second showed up moldy and damp as well. I washed the fabric and purchased new poles at a hardware store. My son loves it!
213804
They weren't moldy but they were moist ! Didn't seem to cause a problem though
613184
This does not sound normal. The surface should be fairly smooth. This could mean that the molding process was incomplete or some abrasion took place during handling.
1121728
I ordered mine almost 2 months ago...no mold then and still no mold. I keep them on the shelf, in the bag they arrived in and inside a 2nd ziplock bag with all the air squeezed out. They still look, smell, and taste wonderful. :) I bet it was a bad batch. And if that happens with anything, I normally just contact the company right away and it gets sorted out. If not, Amazon is wonderful with customer service issues!
923317
Mine were all fine. I don't think its an issue. They just missed this once. Everything I've ordered is fine and if not, contact customer service, they feed my issue.
131565
I am concerned about the same thing. I don't want them to arrive dead. Did you hear anything back about this or should I look elsewhere?
515655
I also noticed this on my last order from Amazon. Prior experience has always been dry. I found this issue after their return period so, now what? All filters in the package were wet and had a little charcoal coming out.
1820383
Mine came in undamaged as well as the box they were shipped in . That does not mean that there is still a slight chance that it may still happen . Although for the most part I think it is the primary goal for that not to happen for the most part.
59984
I tried to find some too- but have not - I just wrote the company today. I bought 2 sets last year and in one of the two, I had a black mold grow almost over night- 99% of it come out but I havent used it since. SO your question got me thinking so I wrote the company- Ill let u know what they tell me.
291436
I will try to find out tomorrow they r installed in my boat but it is covered up since there is a lil snow on the ground, but Ido have the original box they came in with the paper work so Iwill see if it says it in there ok I will post tomorrow k
1008104
Mine is still intact. Review them from the site you purchased from (if possible) and see if they respond to your satisfaction. If no shaft can be found, chalk it up as a loss and purchase from a more reputable store.
1441536
I am also curious. I received mine a few days ago, and haven't had any problems... whats the deal?
900024
Wow, mine has never gotten moldy, so the only thing that I can suggest is that you make sure you pour all the excess ice and water out and make sure that it is dry. I don't use mine every day so I don't know how much extra work that will add to your usage. Sorry I can't be more helpful.
1642038
So far mine is looking great. No sign the heating rods are warping...ive had mine for a year or so.
1093056
My opinion is that they should be placed in a paper bag instead. It is less likely that they will develop mold. Even then, they may have some mold on them when you return. Get them in the ground as soon as possible and you will be fine. Mr. E.
1035787
I've had no issues with mold. Out patio is uncovered and the sun is brutal. However, not even have the product for a year, most covers have rotted and split.
1875665
Yes!! We received ours yesterday and it's a POS. It says "Creative Outdoor Distributors" all over the wagon, tag, et cetera, the box, storage bag and handle assembly is damaged, and we are trying to contact somebody to request a refund and/or a replacement for what we REALLY ordered. Have you found resolve??
392094
Update: I decided to talk with one of the guys in my hiking club before making the purchase, as he owns the older Kahtoolas. Initially we thought that the extra heel spikes weren't worth the extra money, since you lead & step off the ball of the foot, not the heel. Once on the snow & ice covered trails, however, we thought that the extra spikes could make a difference on some of the trickier descents, especially given my back issues. By the time I ordered the updated spikes on Dec. 19, the less expensive ones were temporarily not available in my size, so the price differential between the two styles became a moot issue. The vendor shipped them by priority mail, so they arrived on Christmas Eve. This was a plus, as I signed up for standard shipping, and did not expect my order that soon. I used my new Kahtoolas yesterday and am VERY pleased. No problems! At one point on the trail, many of my hiking cohorts sat on their backsides to slide down an icy rock. Using my trekking poles & new Kahtoolas, I stepped (albeit gingerly, because of my back) down the rock. My hiking buddies with Yak Trax do not have the stability or security that I experience with the Kahtoolas.