I purchased this product from amazon .Used it twice It will not take a charge. Can you tell me were I can see about getting the batteries replaced.
213918
I failed to fully charge batteries before I started using it and it of course quit working. I went to battery place to try to find the batteries or see if they would even take a charge. They wouldn't at the store but when I tried them again on the charger that was provided, they charged up again. It is now working again.
213919
I have no problem charging it. Try what Terri R. answered and if that doesn't work, speak to the seller - he's very nice.
213920
Jim SauterTK Products, LLCTK6294, Star Garrison Executive Officer (XO), 501st Legion972-762-9458, FamilyJim72@yahoo.com, TKProductsLLC@gmail.com
213921
TK is a great seller. I would just contact him, and he will most likely very accommodating. It sounds like you've had this a very short time if you've only used it twice. If I remember correctly everything is covered for at least 6 months. Another tip, I would recommend the MR 2800 model for upgrade. The quality of the MR2200 is ok, but not even close the the 2800!
213922
You shouldn't have to deal with batteries since you can charge it. If it won't take a charge, I'd contact who you bought it from.
213923
The battery usually last about 2 yrs. I would get it diectly from the seller, I did and the seller sent me a new one right away, but again that will depend on your seller. To remove and insert a new battery is very tricky, so it takes some tweaking. However, if you just bought the product, send it back for a new one. I'm very happy with my two.
213924
This happened to me too. I emailed Aker and they sent me a replacement no questions asked!
1762853
Are you inserting the batteries correctly? If not contact Amazon to arrange to send it back for replacement. Mine works fine.
528068
Don´t know how long you´ve been using it for. If it is 1-2 yrs max with a minor-moderate usage I suggest you contact the manufacturer. I did it once at the beginning and they provided a great/quick service. If you´ve used it for several years then you have to understand that all batteries have a life. Maybe you´ve drained it a few times and it´s over now.
1780837
I've used and liked this product since i purchased it about two years ago. The first time I had to replace batteries, all went well, though I had to reset the unit to get it to work. The second battery change hasn't gone so well. I can't get it to turn on, in spite of using the reset procedure. Does anyone have any suggestions of this situation?
468012
Bought the same battery, had the same story. Don't start doing tricks, or watching youtube videos. Go to a bigger electronics shop and order it. Amazon batteries just don't work.
2021096
Mine wouldn't charge either, and I read from many others that had the same problem. I returned mine and Amazon gave me a full refund, but unfortunately I was not able to reorder.
1847181
We bought two of these lithium batteries so that we might charge one while the other is in use We have had our batteries for almost a year now and have no trouble with them at all. Did you let it fully charge before you used it? Have you tried to notify hoover and speak to them about it. They should replace it at no charge. It should of lasted much longer. I would give them a call. You can get their phone number online or in your paperwork. Hope this helps.
2154392
Contact the company. Battery sounds defective. They promptly sent me a replacement when I told them. Replacement battery has been flawless for 1.5 yrs. NO complaints.See my review for details:http://www.amazon.com/review/RUZWUM3ZAKBZ4/ref=cm_cr_pr_perm?ie=UTF8&ASIN;=B00B2RS4VW
1074685
My original battery lasted about a year, too. I think it is time for you to buy a new battery, but that seems to be a problem, too. I have bought two that will not charge properly. I am about to return the second one. Amazon issued full credit for the first one I returned in less than 30 days. The second one never charged. I wish I knew how to test the charger just to be sure; however, from reading the reviews on the replacement battery it is obvious that many people are having problems with these batteries. It is a good vacuum, but the replacement batteries are a big problem. I would look for another brand vacuum if I had it to do over. My original battery lasted about a year, too. I think it is time for you to buy a new battery, but that seems to be a problem, too. I have bought two that will not charge properly. I am about to return the second one. Amazon issued full credit for the first one I returned in less than 30 days. The second one never charged. I wish I knew how to test the charger just to be sure; however, from reading the reviews on the replacement battery it is obvious that many people are having problems with these batteries. It is a good vacuum, but the replacement batteries are a big problem. I would look... » Read More My original battery lasted about a year, too. I think it is time for you to buy a new battery, but that seems to be a problem, too. I have bought two that will not charge properly. I am about to return the second one. Amazon issued full credit for the first one I returned in less than 30 days. The second one never charged. I wish I knew how to test the charger just to be sure; however, from reading the reviews on the replacement battery it is obvious that many people are having problems with these batteries. It is a good vacuum, but the replacement batteries are a big problem. I would look for another brand vacuum if I had it to do over. « Show Less
87299
I had the same problem and had to return the battery. I went and purchased a whole new unit. Careful if you order a battery because if you have to return it, Amazon doesn't let you because it is a hazardous item. I went through a lot trying to return it to the vendor. The one I received was also broken. Good luck.
471618
My battery has been working fine. I am not sure what battery you're talking about. I used it for over 3 weeks and just had to recharge it today. I am guessing they are shipping with better batteries.
2219017
I've had this unit since November 2013 and have not had good luck with the battery holding a charge. I have contacted Waterpik and hopefully they have a solution. I will follow up here when they respond.
1294691
I had similar experience. Try ordering a new AC adapter cord too. My battery now holds the full charge and its been 2 months and its still okay.
1900132
If you gave it time to fully charge, there shouldn't be a problem. I've had no problems with mine holding a charge. Contact Amazon. If it's faulty, they'll replace it quickly.
2227985
Hi there. Mine still works, but needs recharging frequently. I can tell it's starting to go on me. No warranty. Sorry. I won't replace mine with the same product. Best of luck.
1356785
It is a built in Lithium battery. So, I'm assuming no way to replace it. They are asking me to assume the charge of shipping and send a $9.95 check for possible repairs because mine stopped working. That would probably be what you would need to do if yours needed a new battery. Since I've had mine less than 6 months I'm not a happy camper. Probably will not send it back. (This is their idea of a guarantee, I guess.)
211855
Direct answer, I don't know. Not had that issue, might try draining it completely and then a full recharge. Depending on how long you've had it, might be worth reaching out to the outfit you bought it from for a replacement. Most want to maintain a high rating and good customer services will go a long way.