This warranty sounds awful... has anyone had trouble getting a warranty replacement on a defective model?
211488
The warranty is triggered if you can show a crater in a picture with nothing on the bed. The problem is that the foam looks fine with nothing on it. But if anything (even my cat) gets on it it sinks and is totally useless. (It would be better to sleep on a beanbag chiar!) But they will not accept this
2259378
WHAT GOOD is a warranty if customer service is horrible - would be nice if they spoke English, as well? Be fore-warned! DON'T LOSE YOUR RECEIPT - they wouldn't even send me a hard copy manual without one!! [My new unit came without a manual!]
1745149
I emailed the seller, and they said there is no manufacturer's warranty. Too bad! I've heard so many reports that they don't last that I want one with a warranty as well.
749764
Mine was purchased as a gift so haven't had experience with the new version. Sounds like a defective unit. Don't think they are consumer fixable.
1561177
FYI they received it, said they will not (not cannot) repair it and offered to replace. Even with a new unit the best they can do is a 30 day warranty!!!I just got the original unit back as I will have a go soldering it up myselfAfter all this hassle I dont recommend buying this when they cant even honour their own warranty
2205882
i ordered one 3 months ago and the warranty is only one month and it just quit on me so i am out $89.95 ! so disappointed and really liked it ! good luck ! i wish i could get it replaced but dont know how to do it without paying another 90 bucks
1035707
I haven't had any problems, maybe you could still get it fixed through the one year warranty. Good luck
1324511
Mine stopped working in a little over a year (frayed wires from use) . So I didn't pursuit the warranty. I did open it up and fix it myself. Challenging but not impossible/impractical.
152771
Yeah it sounds defective. I would suggest calling Amazon to see if you can get an exchange.
2033555
GOOD LUCK, Rinnai warranty and service are NONEXITENT They have been jerking me around over 6mo. on a warranty claim. Would NOT recommend their product to anyone.
1220644
Thanks for the comeback. I just don't think you have to dig for the warranty. I think it should be plainly stated as the other ones I looked at. Thanks, I do appreciate your answer as it was helpful.
336114
I am having an issue with mine that I just purchased. One of the units worked for a day. I feel like I am getting the run around from the seller. Once its resolved I will update. There is no "real" warranty information in the package.
500470
No, I've never had a problem with this machine (so far) Maybe it is just your machine and you should ask the mfg. to replace it? I'm sorry to hear that you are having problems.
944004
Sounds like if the one I purchased would have worked out of box, which it didn't, or they had warrantied it, which they wouldn't, I might not have all that good of products based upon your experience. These people really love to purchase and pay for adverse advertising. Guess they simply do not care. Sell what you can, while you can, and find something else to sell when that stops selling. Don't warranty anything. All good business motto's.Dennis Johnson
774253
I just had to call to get a "new" one under warranty and just FYI...they are sending me a refurbished one...they do not send new ones. Not happy.I was told your extended warranty just carries over to this one and then time is up.
444419
Anyone get the extended warranty for this since there seems to be a lot of people with this kind of problem?
280952
That was our experience. The company on has a one month warranty and two month return. Rather than post a negative review, as I did, why not threaten them with a negative review? At that point, there will be two bad reviews, which means that no one who reads reviews will ever buy their product. Maybe they will give you a refund. Unfortunately, we are out our investment.