scrapes: Can anybody in charge tell me how to exchange a new one?
195085
Hi, My in-laws have this product and we use it quite frequently. I don't know how long they have it but it is definitely a few years. I am currently wanting to get one because it gets a little embarrassing to constantly stop by to borrow the hot pot. It appears the one from my-laws does not have the problem with the scratches like the one that you are describing. We uses the wooden spoons or bamboo made drainers most of them. I don't remember if we uses anything metal during the course of our usage. Perhaps the quality either has gone down or perhaps it was something that you did. Btw... you are just getting the "mass" to respond to you. You should call Amazon.com or go to your order page to initiate a return request. If it has been a while since your purchase, perhaps you need to contact the manufacturer for answer. Let me know if you got this work out. If it is indeed a quality issue, then, I will continue to do the borrowing vs. buying.
949898
I have the stylus, but don't have any clue as to how to obtain replacement tips.
1281356
We can offer you a pre paid return labe if you would like to exchange it. I apologize for any inconvenience.
2152490
I think you received a defect item? I don't have this problem. Possible to exchange? :)
529736
just call them, they are a good company, they will send you a new one, I got mine at no charge. EE
1100767
For all those that received the exact same charger that came with the sweeper, the company was very easy to work with. Use the "Contact Seller" button in your Amazon orders list. Let them know you did not receive the correct charger. They will ask you to call them with your Amazon order number. Call 1-800-238-7119 from Monday to Friday from 9:00 to 5:00 ET. They gave me a refund immediately, apologized, and let me keep the second charger for free. I did NOT have to return it. I was told the actual "smart" chargers will not be available until some time in February 2014. I suggest just calling the 1-800 number to find out when it is available and ordering direct. For all those that received the exact same charger that came with the sweeper, the company was very easy to work with. Use the "Contact Seller" button in your Amazon orders list. Let them know you did not receive the correct charger. They will ask you to call them with your Amazon order number. Call 1-800-238-7119 from Monday to Friday from 9:00 to 5:00 ET. They gave me a refund immediately, apologized, and let me keep the second charger for free. I did NOT have to return it. I was told the actual "smart" chargers will not be available until some time in February 2014. I... » Read More For all those that received the exact same charger that came with the sweeper, the company was very easy to work with. Use the "Contact Seller" button in your Amazon orders list. Let them know you did not receive the correct charger. They will ask you to call them with your Amazon order number. Call 1-800-238-7119 from Monday to Friday from 9:00 to 5:00 ET. They gave me a refund immediately, apologized, and let me keep the second charger for free. I did NOT have to return it. I was told the actual "smart" chargers will not be available until some time in February 2014. I suggest just calling the 1-800 number to find out when it is available and ordering direct. « Show Less
1411761
I am not sure as I have not had to do so yet. Have you attempted to contact Fiskars? Sorry that I could not assist more!
300233
I'm not sure what I could tell you, in your place i'd contact the compagny that sold it to you, and ask for an exchange. After all everyone selling on amazon depends on a good revue from customer! Good luck
639695
just go to your account, then 'your orders' tab and next to where you see the picture (the order) there should be a Return/Replace item button
1707750
That is not normal. You are going to have to get a new one. I want to say they sent u a dirty one.
1841769
It depends on whether you want to take a chance that they will send you a used one or not. If they do, they will offer a token apology with no compensation for the extra week you have to wait to exchange or for the amount of time you have to spend installing, troubleshooting and uninstalling....
572606
I'd contact them anyway, of you haven't already. They've been very helpful to me. Maybe you can work something out with them. http://mywerkz.com/contact/
348123
I have made a lot of scans yet so I have not had a problem. I f I were you, I would cotact them and ssk them their policy for returns they may repar or exchange it. Good luck!
2116489
Exchange it. We have not had any problem with the 2 plasma cars we have purchased.
1951650
Hi. I had the same problem. As long as the new plate matches your old plate, you can just replace the plate. The covers online are the same price as this cover plus the box and the quality of this cover was very good so you can discard the box if you don't need it without guilt.
1339930
Contact iSi support (info on their website) and a representative will contact you with the information on pricing and shipping. I have been through a replacement on my easy and thermo whips and support was very helpful and prompt in both instances.
1034769
Time to call them and get an RA number! They should replace it for you, but you have to send them the top.