machine says paper jam but there is no paper in machine. now what?
220420
I had same problem. Took it all open and nothing was there. Called company for help. She told me to do same as online instructions which didnt solve it. Then the cartridges wouldnt move anymore and her solution: replace it. OFFERED REFURBISHED ONE FOR $88.Mine was 13 months old. Why would I want another inferior product? It is in the trash and I bought a new Epson. Never to buy Kodak again.
220421
I'm guessing you can put paper in it and then unplug the power from the back and plug it back in and it will most likely reset itself and operate correctly.
220422
Sorry, I can't be much help. I can't remember if that's the same problem I had. I know the ink cartridges were stuck on the left side. I researched and found out others had the same problem. I don't think I had the printer more than a year and a half. I contacted Kodak support and they had no solution that wasn't going to cost me a bunch of money, so I junked it, after trying to take it a part and fix it. This was obviously a technical malfunction not due to normal wear and tear.Kodak should have owned up and fixed it for free. I'll never buy another Kodak again!
437821
If any cartridge is empty, the printer will no work. I always have cartridges on hand, but you should get a warning that one is running low
1936990
If you pull all of any jammed paper out, including removing the print cartridge and checking for small paper pieces, it should work. See p. 134 in user manual, http://www.brother-usa.com/VirData/Content/en-US%5CPrinters%5CConsumer%5CUsersManual%5CUM_HL_5470DW_5470DWT_6180DW_6180DWT_EN_6807.PDF Be sure to turn it off and on after clearing to reset everything. Run a test page print to make sure its working. Other than that, you might have to take it to a office supply place for service.
613558
My previous answer of yes was a mistake. I have experienced no paper jams as of yet
418890
Not sure if this will help but....after removing jammed paper be sure to look in the back side(after removing cover) to be certain all existing paper has been removed. We had a similar issue after about a thousand sheets and it turned out that a piece of paper was jammed and wrapped around the feed roller.
1073859
As much as I would like to help, I'm afraid there is not much advise I can offer. If you have the device on the rear of your printer that permits printing on two sides of the paper, I suggest removing it and looking for any paper stuck in the device or up in the printer itself. Be sure the reversing device is reinstalled ind latched well. There is not much more that I can suggest. Bob
2179135
My PIXMA MP500 wonj't accept the paper for printing. Anyone know what is wrong?
2108023
I think that the paper catch is malfunctioning. I would return the printer and get a replacement. Mine works fine BTW Also, if you are not able to use the wireless feature you may have made an error setting up the printer. It isn't connecting properly to your wireless router. When you get a replacement check the user manual that Dell has online for instructions about making the wireless connection.
1815884
I am having the EXACT same issue - jams after printing the 1st page. Called EPS customer support. They were nice, polite, and are sending me a replacement.
1384981
The machine has never jammed for me, but I only use it occasionally. Sorry, I'm no help. Perhaps you can contact their customer relations department. Sometimes I even find information/demonstrations on Youtube. Good luck!
1543217
There should be a small hole on the bottom (middle of the bottom)...we inserted an unfolded paperclip and wiggled until it opened. We had trouble with this too and also wondered why there were no tools/instructions included...Sorry I can't be more helpful!!
1683750
The one first I got after ordering didn't work either. I called the company who sent the machine, and the representative gave me the options I could take. I returned the machine according to what he said and got new one. It took me some time but cost me nothing except the new packing envelope.
819426
I am sorry you are having this problem. They are very handy little machines; the one I had before this one lasted almost 15 years. It sounds to me as though your machine is broken. As long as you are pressing the button marked Print, you seem to be doing everything correctly. You need to return the machine. Sorry I could not be more helpful.
2172387
I haven't used this printer in two years, mine jammed from unknown reasons, and after many fruitless hours trying to get it repaired, I've moved on. However IIRC the dedicated photo tray, just under the drying tray, is sized for 4x6 paper. Open the tray load the paper and slide photo tray forward. The printer if it's working properly should then pick up the paper from that tray. Unfortunately, while trying to get mine fixed, I read many reports of the printer failing to pick up paper from that tray. If it doesn't work automatically there is no way to force it to use that tray. I wish I could be more help. I haven't used this printer in two years, mine jammed from unknown reasons, and after many fruitless hours trying to get it repaired, I've moved on. However IIRC the dedicated photo tray, just under the drying tray, is sized for 4x6 paper. Open the tray load the paper and slide photo tray forward. The printer if it's working properly should then pick up the paper from that tray. Unfortunately, while trying to get mine fixed, I read many reports of the printer failing to pick up paper from that tray. If it doesn't work automatically there is no way to force it to use that tray. I wish I... » Read More I haven't used this printer in two years, mine jammed from unknown reasons, and after many fruitless hours trying to get it repaired, I've moved on. However IIRC the dedicated photo tray, just under the drying tray, is sized for 4x6 paper. Open the tray load the paper and slide photo tray forward. The printer if it's working properly should then pick up the paper from that tray. Unfortunately, while trying to get mine fixed, I read many reports of the printer failing to pick up paper from that tray. If it doesn't work automatically there is no way to force it to use that tray. I wish I could be more help. « Show Less
80887
I've never had a paper jam. I would look to see if something got caught where the paper goes. I would also make sure all the paper is aligned correctly.
292690
There is a lever that separates the rollers in order to pull out a jammed paper. I think using that button caused my machine to lose tension on the rollers though. This machine didn't even last me through the hot pockets it came with!
132253
There is no answer, all it says is that answer lies with the software. The disk says my printer and he disks have a problem. Does not say how to fix the problem.