has anyone had an issue with a gel like build up on the pump? it looks like a clear-white goo. hard to clean out of pump. i keep unit clean!!
196302
Yes. This isn't a flaw with he product itself though. I believe it's just household dust,hair,etc that builds up in the water and then gets clogged in the pump. I clean mine once a week and I've found it easiest to just pull the cap off of the end and give it a good rinse. It's nasty stuff but I'll take it for how much my cat enjoys his fountain!!
196303
Hello. I experienced the same thing. I used a pipe cleaner wire to gently clean the groves/openings and ran hot water over it weekly. Mine just gave out after about a year. I could not find a way to open up the unit to clean the inside. I am not sure if I would purchase another one. Hope this helps. Take care.
196304
You need yo run white vinager through it ang wipe it Dow 1-2 times a week. I've gone though about 15 cat fountins and this by far is the best including cleaning. Make sure you add or exchange water every day. Ty
196305
It's just a build up from your pet drinking out of the dish and the water itself. Infill up my sink with water, submerge the pump and turn it on. I then take a toothbrush (specifically for the pump) to it and clean it out until no more junk comes out. Works like new right afterwards.
617129
My pump sounds like it has a small rock in it when it is working. I called Tetra and they said they would send me a new pump but it and the light look like one unit. I would call Tetra and ask for a new one.
2221389
Mine also arrived with a good bit of condensation inside -- decent amount of water inside the canister, and condensation all on the pump. That bugs me. I can't see how it would just get wet from condensation, and I can't believe that they test each one of these things with water (if so, what kind of quality control do they have in their manufacturing process?) . . . makes me think I got a returned one, which annoys me since I paid for a new one, not a used one.
1296869
Did you insert it into the white hole/valve thing? maybe you need to insert it just a bit further. Otherwise sounds like you did everything right. Maybe your pump is bad, try another. Good luck!
708965
Make sure the cap is on tight. If it's still under warranty they will make it right. Other than that the pump has went out, no way to fix it. That's what happened to ours. As luck would have it, ours was out of warranty! I think they should put better pumps in there machines. Good luck.
1975268
I was just going to ask this question too because mine sticks so much now that it gets stuck in down position and sits there and it's hard to get it back up at all.I have found the other brand, Cuispro to have a better working pump, it's much smoother. I am going to try to see if some coconut oil will help this brand of pump but most likely I'll have to replace it.
146439
I cleaned the pump and all connecting tubes with warm soap and water when I got it. I then pumped at least 3 gallons through it to sure it was rinsed out. It comes with plastic cleaning tools to help clean the inside of the tubes and pump. After it was cleaned initially I only clean it a few times a year, but I guess that is personal preference. I have had this for two years now and it still works great.
1845628
I clean mine weekly. I shut it off,quik scrub with a brush, put it back it. I did let it go 2 weeks while I was away and it was still pumping strong. Hope this helps
627624
We are having a hard time with this issue as well. I have tried cleaning it, and it still smells. Parts of it are starting to turn reddish / orange as well, so I am going to stop using it. We have well water, and I'm wondering if that could be the issue?
31679
take the pump out and remove the tube..look carefully inside (use a flashlight) gunk get built up along the sides of the tube (hard to see). If that is clear open up the pump it has 2 areas where u can put in a very small screwdriver to get it open. I have found tons of gunk in there. Good luck. I ended up not using mine anymore, much easier just to fill a bowl with clean water every day.
771988
Had this problem with the first bottle that I bought from my vet. For the second bottle that I bought through Amazon, I have been taking a tissue and wiping off the pump spout after each daily use. No more mess! Also, don't tilt the bottle when you gently depress the pump. Keeps air from getting in pump. I am ready to buy my third bottle through Amazon.
740649
That happens with mine too (difficult to pump).. Probably normal =[ I suppose that's why they cost less than big name. Worth contacting Stant with that question. Let us know what you hear back
323884
It's not that hard to clean the machine. The white film is annoying. It's not hard to clean off of things, but it builds quickly depending on how much it runs and how close it is to them. Just don't put it next to electronics, the static electricity really attracts the white film. It comes with anti-microbial beads in a container that is screwed to the inside of the cap for the reservoir. I removed them and it did reduce the amount of white film produced; you'll just have to clean the tank more often.
1102073
I have never had that issue but do watch to make sure you don't pool it on surfaces as it can dry white and not entirely clear.
566026
Is this a new machine? It sounds like there may be something wrong with it. If new, maybe you should return it and get another. What kind of salt are you using? I've never had this problem so can't really offer any kind of solution. My machine is still keeping the water clear and fresh. I use Morton Pool Salt sold at Walmart.
2285154
You might have a piece of gravel or a small snail stuck inside. I would take it apart and use a cotton swab to see if anything comes out. It's one of the quietest pumps on the market.
709556
I have not had that experience. But I have seen that the magnesium rod when it has not fully been used up turn white. I think it could be the buildup of minerals from the water supply building up on the rod and flaking off. Try removing the rod and seeing what it looks like.