I soaked the wick for 5 minutes and filled the blue cup with water but after 4 hours of use the water level never moved. Am I missing something?
205288
Did you turn it on? When the unit is on, the on/off button has a purple-blue glow.
205289
This product simply doesn't work. I experienced the very same. I wasted money getting it.
238740
Thanks.I should have updated this. We've been using less water and have been much happier with the results.\Anyone who is less than 100% satisfied should experiment a bit :-).-jpr
1115903
The first time that you light it the instructions tell you to put the suggested amount of fuel in twce. I am assuming this is because the first time it's filled the wicking keeps it all. I had the same problem the first time I used mine also. I intially added twelve hours worth of fuel and then when it wouldn't start I put it away and the next morning I added another 6 hours of fuel and it started after holding a lighter to it for only a few seconds. Since then it has worked perfectly and only needed the double fill when I first recieved it. I hope this helps. If not I would contact Zippo, I am sure they would help you out. The first time that you light it the instructions tell you to put the suggested amount of fuel in twce. I am assuming this is because the first time it's filled the wicking keeps it all. I had the same problem the first time I used mine also. I intially added twelve hours worth of fuel and then when it wouldn't start I put it away and the next morning I added another 6 hours of fuel and it started after holding a lighter to it for only a few seconds. Since then it has worked perfectly and only needed the double fill when I first recieved it. I hope this helps. If not I would contact Zippo,... » Read More The first time that you light it the instructions tell you to put the suggested amount of fuel in twce. I am assuming this is because the first time it's filled the wicking keeps it all. I had the same problem the first time I used mine also. I intially added twelve hours worth of fuel and then when it wouldn't start I put it away and the next morning I added another 6 hours of fuel and it started after holding a lighter to it for only a few seconds. Since then it has worked perfectly and only needed the double fill when I first recieved it. I hope this helps. If not I would contact Zippo, I am sure they would help you out. « Show Less
1083262
I filled the kettle with cold water up to the line, set it on the base & turned it on. The water was boiling and the light turned off in 5 and a half minutes.
1927904
Mine seem to last about 9 months between changes. The plastic grid in front of the wick seems to melt away by this time and I think it dries the wick out, causing it not to work well anymore.
1759503
When I bought mine last year I had the same problem. Even level it didn't work. Called company and they sent me two little pieces of PVC pipe that were cut to fit over the places where the water tank nozzles are pushed up and are supposed to empty. Not explaining it well but basically if it won't work after being level, call the company and they can help.
279797
If water level is correct and you have the bubbles set at right level then just be patient. The bubbles will start getting thicker and slowly work there way up into the cup
1465116
As for the wick using a lot of oil simply dilute with water when adding to special holding area
1283509
If you overfill it, it doesn't produce mist and therefor the water level doesn't go down. Also, make sure you are using tap water, or as the hilariously translated directions say, water derived from the pipes.
307362
I experienced the same problem, but the model had a short spout. The company contacted me and offered the long spout model.It works perfectly. You might be filling the kettle with too much water. I hope this helps.
1810927
I would recommend you pour straight vinegar nt the bottom of the unit and let it sit for 2 hoursThen put some water in the container and see if it turns onDo not empty the vinegar from the bottom let it run through Sort of like when you clean your coffee pot I do not use distiller water but I do regularly use the white vinegar Mine runs like a charm but it will shut down if residue builds up
387903
It could be two reasons: the wick that can never be 100% on level and second the kerosene tank may be giving slight pressure to one side. Re-adjust your wick manually because it could be slightly too high.
69702
I just put it into the base with the water. Make sure to clean and dry it well if not using for while. I used mine for a week, put it away for a month, and it stopped working when I brought it back out again. Good luck!
740352
First question are you using distilled water? Any other water will partially plug ducts and spit and sputter. Second, is it fully heated? If not then give it five more minutes or so. If it is still not working as it should, your machine needs some repair. My machine provides continuous steam. Good luck...when working properly, the machine is great!
1072013
I noticed that mine won't work if its low on water, so make sure it has the recommended amount. It seems after an hour of use it needs refilling.
528196
The diffuser doesn't make any noise. I just left it plugged in and noticed that the level of the liquid decreased as time went on
1224778
I boiled water below the minimum before, which is about a cup. Nothing was wrong, just boiled faster. Plus it shuts off after its done boiling.