my scale has just arrived, so I'm trying to turn on, but it does not work. I took out the batteries for 1 minute than put again. It does not work.
186277
The batteries it came with don't work! Put in new ones and it works great! Same thing happened to me.
186278
Before I did anything I would make sure the batteries were good. Sometimes things like batteries and light bulbs can really throw you. Read the before you start again I guess. We did not have trouble but I have mine on a wood floor. But you said it didn't even turn on....so its not continually calibrating itself...batteries first I guess. Good luck
186279
I don't know. Maybe try new batteries, if it still didn't work I would sent it back. The one had had would turn on but wasn't accurate at all (would give vastly different weights within minutes of each other). Good luck!
427373
I am having the same problem, even brought a new battery and it still does not come on. Warranty is up, so what can I do.
1688014
I just push the on button and it comes on. Maybe yours is defective. I would contact seller.
1960978
Try resetting the scale by taking out the batteries again and waiting a few minutes and putting them back in.
1556199
Try removing the batteries then put them back in. If this doesn't work you are SOL.
431051
Sounds like you have a faulty scale...I suggest returning it for replacement. This has never happened with mine.
442976
If you are sure you have the batteries in properly, you may need to try another set of batteries (it's possible they are dead or duds). If you've done all that the problem may be with the base itself and it may need to be replaced. This happened to me once and I received another and it worked just fine. Sometimes they get damaged during shipping or are just faulty.
1994439
There is a small button on the back of the scale. Looks like a tiny reset button.
1313732
The manufacturer will install the battery backwards so it doesn't run out during shipping. So if the battery is in but the scale is not on, flip the battery over.
1907490
Me too. You can try taking the batteries out for 24 hours to reset but that's not working for me either now
314480
I returned the scale when I bought it, because it didn't work at all. It said it runs on 2 CR2 batteries, so you could probably find some at a local big box retailer like Target or Home Depot, maybe even Amazon?
1596717
Don't know why your battery is dead. My wife and I use the scale almost every day. Our battery is still going strong without any problems.
538572
No, when you step off the scale and back on, it should turn on. The phone is only able to receive data from the scale and save it.
792796
What do you mean by broken; could it be dead batteries, and were you weighing people on a hard surface as the instructions specify?If the batteries are new, but you had the scale on carpeting, while weighing, the readings will be wrong and you will damage the scale'sinternal mechanisms. It's a pity because my scale works great after several years. I never read the warranty, but another says 1 year.
1093410
make sure you are pressing the metal on both hands. I thought our batteries were dead, too. but they were not. My next thought was to take the battery out and check the size, but that wasn't necessary.
1085214
Did you test it using a new pair of fresh batteries? Maybe the installed ones are not good (even if they came as new with the scale). Hope this helps
1664414
I had to replace the battery that came with it, apparently it was dead, but mine still doesn't display the bottom portion of the numbers. Just not a good scale is what I came up with!