Anyone figure out how to retrieve the bones that get stuck inside the dog?
186858
I gave the dog a good shake and they came out. We also did lose a few - FORTUNATELY Mattel does sell replacements through their service/parts dept.
2265684
My two dogs each have one of these bones and they go back to it over and over again. (They bury it in the couch all the time.) They love it. But their jaws are probably not as strong as that of your dog, since they're a black lab mix (70 lbs) and shepherd/husky mix (50 lbs.) But I think it's definitely worth a shot because the price is right and they have an awful lot of heft.
516920
Evidently the sizes of the hole in the bone and the refills really vary. I bought the soup bone at Petsmart. The treats do not fit in tightly at all. Dog gets them out in about 2 minutes vs the old style bone (that takes the same refills & that we have to sometimes pound in). If you drop it, they pop out. I'd rather have to pound it in so our dog gets at least a half hour of working and chewing it. Unfortunately it doesn't look like they sell the older style bone any more. Our dog is only a 22 pound shih tzu / yorkie mix, but she's quite the power chewer.
889030
Do you mean to get the dog out of the cage, or do you mean how to you extract the cage and set it up out of the box. As I wrote in my review, it is hard to get the item out and set up initially.
2270159
I wish I knew. Unless I have treats on them mine won't go up or down them now. so frustrating.
1782088
They are in plastic bags wrapped in bubble wrap then in a carton. You need to know that the feet have little pellets in them. I dread the day that the dogs rip the feet off!
1873138
I had the same problem until I figured out you have to make sure both soft straps are around the legs as well as the thin straps are on each side and then tighten it securely. I have 3 dogs and each one has one. Won't go for a walk without them.
561710
Bones are about 3"x1". Most of the recipes produce softer treats. Not too crunchy or hard. So I don't think choking is a concern. My 60# lab has no problems with them.
2261176
This happens to my dog sometimes and I try to get underneath it with the bag before picking it up.
1700655
You should email them. They could send you the instructions. I emailed them about mine not having a toe on one of the paw prints and they are sending me a whole new one.
278656
No. Mine broke and he ate the internal fiberglass. Taking him to the vet tomorrow.... will update.
657641
Our dog had chewed the door so that it is somewhat bent and it had forced us to find a method to keep the cage together. We are using a small carabiner at each of the hinges. It seems to work well.
187568
I found they sometimes get a bit stuck. Normally they should come out by pushing them lightly. Usually it helped when I unscrewed that bit just slightly until the legs drop out and then screw it up again.
898458
Try extending it all the way out and feeding it back in slowly. They have a mechanism in them like a seat belt.
1586910
Get a cow femur bone. My 3 heavy duty chewy pits can't destroy them. Nylabone products work well too.
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
925187
My dog won't get on it. I've tried several different approaches with no luck.