My order should include the ice pack or not? Thank you!
219688
My order included the ice pack, on both units. Even though I had to order two units and both did not work!
219689
Yes it should include the Ice packs but it doesn't help at all, we used both ice packs plus ice cubes and still did nothing.
927722
Hello, Unfortunately, we do not offer ice packs within packaging. Shipping time is not long enough to have a significant impact on the quality of the products. We test our products throughout the shelf life to ensure they meet the label claim. We ship our products to Arizona to be tested for potency and purity by independent third party labs. Please be assured the potency is still meeting label claim despite shipment in high temperatures. We hope this information is helpful. If there is anything else we can assist you with, please let us know! -Anna H.
1197481
I order through the company itself, but mine arrives in a styrofoam container inside a box with two ice packs.
76229
Hey Alex, apologies for my very late reply. Your e-mail got lost in the many that I receive every day. In answer to your question, first time I received this product, yes it came with a cold pack, subsequently NO!
392630
Correction to our previous answer- we use ice packs in shipping during warm months or shipping to warm climates. In the winter, shipping to cold states, the temperature maintained during shipping is well below room temperature, and an ice pack is not required.
1161087
It does not come with it. I contacted them when I ordered it months ago about it and they told me they were taking that part off of their page so not to false advertise but I guess they didn't. Mine just came with the ice pack and the thermometer that is attached on the inside. So it is normal unfortunately because that was one of the main reasons I had ordered it to begin with. Hope this helps.Mandi
336347
It was sent to me with one ice pack that was completely melted by the time I got it. Also, it was delivered about 5 days before Amazon's estimated delivery date, so be sure and check your mail for it every day after you order it.
2117825
Hi, This all depends on where you are located and when you place the order. Best Regards,
1893044
I would not order this product from amazon again. It was warm. Unless you pay extra to overnight it. No ice pack. I ordered it from vitacost which had an ice pack but it wasn't cold by the time I received it. My advice is to order it elsewhere & have it overnighted.
524472
Probably not. Most places don't send it in a cooler. It needs to be kept cool. If the shipper is Kirkman, they will send with ice pack but add quite a bit to the cost for this. Even so, many times the ice pack is no longer cool when received, especially during hot weather.
382099
Don't know why some people are answering NO, Mine definitely came with two small "COLD-PAX" ice packs that fix nicely into the webbed pockets inside the case. I don't know if these people accidentally threw the packs away or if they received open cases. Either way, when you get yours make sure you look through all of the packaging, the ice packs should be there, if not contact the seller and ask where they are. The Title/description clearly says "and 2 - 6oz Cold Pax for 12 Hours of Cold". So if you don't get them and the seller won't fix, I would send it back ASAP.
1552189
Mine included ice packs but I never use them as they would melt very quickly. I do have the packs filled with water though to add extra weight to the feeder.
344193
Yeah, it should be included in the package you purchase. Make sure you ask who ever ypu are buying it from if it is included. If they say no....move on.
804966
I am not real sure about that, when they arrived at my house, they had an ice pack in the package, but it was already melted for the most part. I guess it depends on how long it will take to get there.
36958
I believe this was advertised as being able to be used "ice free"; however, I bought it as a Christmas gift for my daughter and I purchased the ice pack to go with it so she could use it either way. I know she wanted to use hers when she goes to farmers markets. If I purchased one for myself,, I would buy the ice pack, also, as extra assurance that my items stayed cold.
1569355
i keep it in the refrigerator... pretty sure it needs to be...mine did not ship with ice and i was NOT happy about that I even asked BEFORE if they would they said yes but did not...: (
1158495
It is shipped with bubble wrap but no ice. I have never seen it shipped with ice from any other source as well. I do not believe it needs to be shipped with ice.