The diffuser stops working randomly with the liquid still in it. Do I have a bad diffuser?
203460
I had the same problem earlier on, so I contacted the manufacturer and thought that i would be returning this. I got a prompt response. Basically it happens when oil builds up on the bottom (too much oil used or some of my oil seem to cause a problem more than others). They just told me to clean it well and dry overnight, which I did and it worked like a charm. Now I just rinse it with hot water before use and once a while put a tiny drop of Dawn in it and clean/dry with q-tip. I've had it for several months now and hadn't had any problems. It's in my kiddos' room and we use it nightly, they won't go to sleep without it. I do use it in the living room here and there too, as needed. Hope this helps :) I had the same problem earlier on, so I contacted the manufacturer and thought that i would be returning this. I got a prompt response. Basically it happens when oil builds up on the bottom (too much oil used or some of my oil seem to cause a problem more than others). They just told me to clean it well and dry overnight, which I did and it worked like a charm. Now I just rinse it with hot water before use and once a while put a tiny drop of Dawn in it and clean/dry with q-tip. I've had it for several months now and hadn't had any problems. It's in my kiddos' room and we use it nightly,... » Read More I had the same problem earlier on, so I contacted the manufacturer and thought that i would be returning this. I got a prompt response. Basically it happens when oil builds up on the bottom (too much oil used or some of my oil seem to cause a problem more than others). They just told me to clean it well and dry overnight, which I did and it worked like a charm. Now I just rinse it with hot water before use and once a while put a tiny drop of Dawn in it and clean/dry with q-tip. I've had it for several months now and hadn't had any problems. It's in my kiddos' room and we use it nightly, they won't go to sleep without it. I do use it in the living room here and there too, as needed. Hope this helps :) « Show Less
203461
I would say yes. Mine never does that. We love ours and haven't had any issues. I would return it.
203462
I believe your diffuser is not working properly. I've had mine for almost a year and it only turns off when empty.
203463
Mine started doing this after having it about 6 months. Was about to buy a new one but then read this post. So I cleaned mine and then added white vinegar to it to possibly break up the oils in the bottom and throughout machine and it started working a little bit at a time. When it turned off I would just turn it back on again, kept doing that till it started doing a full cycle. Yay super excited I didn't have to buy a new one or the replacement part.
203464
its normal for it to have a thin layer of water on the bottom when its done...if it has more than that then empty and clean the metal part on the bottom with a qtip...rubbing alcohol works well... barely dip the qtip in the alcohol and wipe the metal part with it...hope this helps...
203465
I had the same problem earlier on, so I contacted the manufacturer and thought that i would be returning this. I got a prompt response. Basically it happens when oil builds up on the bottom (too much oil used or some of my oil seem to cause a problem more than others). They just told me to clean it well and dry overnight, which I did and it worked like a charm. Now I just rinse it with hot water before use and once a while put a tiny drop of Dawn in it and clean/dry with q-tip. I've had it for several months now and hadn't had any problems. It's in my kiddos' room and we use it nightly, they won't go to sleep without it. I do use it in the living room here and there too, as needed. Hope this helps :)
203466
Yeah you may. The diffuser auto shuts off once the water is gone. When mine did work that's exactly what would happen and I would have to refill the diffuser again. When I wrote a seller review I mentioned the product stop working all of a sudden. The company that sells this product said they can't help that some batches out of 3000 each shipment gets glitches. So I called Amazon to complain and I shipped it back to Amazon and they gave me a refund. I now am looking for a new diffuser.
921293
I also thought that mine was broken ad well after a short amount of time. mine doesn't seem to work if I fill it past the 300 ml line. I would suggest trying filling half. Thats how I get mine to produce the mist.
1073047
I've had mine for 5 months and have had no problems with it. I have noticed it started to smell funky today but I'm quite sure the 4x I've cleaned it isn't nearly enough and it just needs a good cleaning. :) Love this thing! I have 3 other diffusers that I do not love.
1163190
Don't know. I've tried others but settled on Young Living and distilled water only. I sit diffuser on kitchen counter and other oil left it sticky from droplets. Both tend to leave diffuser hazed on the inside so I clean it often.
2245594
I haven't had that happen to mine...are you cleaning it regularly? I looked up cleaning diffusers on the computer and found a few easy to follow you tube videos with hot water and citric acid (found in the canning section of most grocery stores).
1864838
Mine does that occasionally. Try unscrewing the head and re-adjusting the filter - that works about 80% of the time. Lately, (purchased last year) to change the flow setting, I find myself almost spinning the dial to get it to change. I think there is a flaw in the design somewhere, I just haven't had time to really look into it! Good luck!
566230
My experience is your battery is dead. Due to not keeping perfect fluid levels they defect. It happened twice. Then I threw the whole thing out and went to a perpetual battery system that is well worth the extra money in that there is no worry about maintaining the battery.
647565
There are two reasons you might be having this issue. Please make sure you are using Tap or Mineral water only, as this is the only way the water sensor can detect water for it to diffuse it.Also-please make sure you are using water soluble oil aroma oil only.
921353
Yes, I would say you have a defective diffuser. I have had mine for several months now and even when its on the highest setting and runs all night I still have 3/4 a bottle left in the morning. If you bought it from Amazon you may be out of luck with getting it replaced; but you can always go to the DoTerra website and find contact information. They are a great company and stand by their products; but I have always bought my DoTerra from a company representative...so I'm not sure how they handle purchases through amazon.
514462
I use distilled water when using the diffuser so that may help with any buildup. I use vinegar and water to clean and wipe down. The metal disk in bottom is what needs to be thoroughly cleaned.
647564
You may have gotten water down in the electrical part of the diffuser. Empty all the water out, wipe it dry with a soft towel, and let it air dry for a couple of days and then give it a try. I knocked mine over and got water inside the electrical housing. It was working better after a couple of days so I emptied it out again and let it dry for a week--just to be sure. It worked fine after that. Otherwise, you may need to contact the manufacturer.
455620
I am not sure about this one because it was my least favorite. In fact I threw it away. I clean my other diffusers with a teaspoon of citric acid. Do not over fill just the amount of water that is max. Let it sit about five minutes and wipe dry with a soft clean cloth. I use a q-tip to clean in small areas. I hope this helps!
1647353
Not surprised. Mine isn't producing much mist and I expect it will quit any day now. Unhappy with this purchase and not cheap. I would send it back or email the manufacturer.
1799709
There's 2 units in the wine cooler, and it sounds like one has stopped working. Make sure you have adequate ventilation for both sides. Each side generates lots of heat, and they need plenty of ventilation to work properly.
921351
I can't get mine to work. I followed all instructions on how to clean and maintain my diffuser and it won't do anything. I only had mine for a week before it quit working. Big waste of money... i can't find a way to contact the company or customer service. I will never buy this brand again. Good luck fixing your problem, I hope its a easy fix maybe adjusting some of he settings
993002
Sorry to be the banter of bad news, but it does sound as though you have a defective unit. The good news is you are still under warranty. Do not waste another minute; call the store where you bought it and have it returned. This device is a no brainer; you plug it up, turn it on and watch it go...the spray should work with ease and percision. Buying defective items does happen in life; sorry you had to experience that. Best wishes with everything.
642857
I do&#324;t remember. I can tell you my diffuser has worked 2 months then... I do not recommend this product !