I just received this elliptical and my husband called me and said that there is hardly any hardware in the box. Was there much in yours?
220526
Page 3 and 4 of the included Xterra FS 3.0 Owner's Manual shows the Hardware Packing List. You will want to compare the Hardware Packing List to the hardware you have received to make sure you have all the hardware required to assemble the elliptical.
630104
Hi, I had the same problem. There were no screws or assemble instructions included in the box. Did you have assembly pins ans screws included with yours?
500656
Mine didn't come with the hardware either but I emailed them and let them know and they sent to me in less than a week.
1174854
We faced the same question... found that is was much easier and faster to purchase a new machine. We found one site that supposedly sold parts but there was no one to contact and every time we put in an order... it failed to complete.Go with a new machine.. :)
1497360
Hi Jennifer, we just bought this treadmill, arrived today and discovered the exact same issue (missing ground wire in the console itself). Were you able to fix this issue through customer service? Did they send you a new console? I've tried to call them but it is Saturday and it is closed. Thanks.
655445
It has been a while since we got the machine. I think it shipped in one, maybe two boxes. The assembly is pretty easy to do, can't remember if they shipped tools or not so you may need a phillips head screwdriver and some wrenches. It has been a good machine, no complaints. J Bates
835948
I just don't know. When my purchase arrived, all the hardware were missing and I returned it for refund.
1540251
Mine came with hardware. But I almost threw it away because it was barried in the box.
545729
You're welcome. It has all the stuff you'd want in an exercise machine but it broke after the very first try for me. And I'm average weight. maybe I got a lemon. My advice is if you buy it and it does not suit your needs, don't call the makers, call Amazon. They are fantastic in returns and money back without questions.
1812898
Good question cause I didn't care about the box either. Mine arrived with all the parts and is decent for the price and level I was needing. It isn't an industrial (heavy duty) one but is perfect for the beginner trying to get into shape or the person simply trying to maintain their level of performance. It makes a little noise which is to be expected. The adjustments are not going to be fine tuning like a professional machine's would but they are definitely good enough.
1506009
The elliptical is shipped partially constructed. The pedals, arms and onboard module require assembly. The assembly of these parts require two people.
1851666
I'm sorry I'm unable to answer your question, I looked at the elliptical unit, I didn't see a anything stamped Made By anywhere on it. I was also unable to locate the instruction manual.
1102842
I did not get parts. I am using this corner cabinet without being able to open the bottom cabinet.
1911089
Did you take everything out of the box? They are is a small bag, little screws. If not in there reports it back to Amazon or manufacturer.
1278575
I've had no issues with the machine. No missing parts. It takes awhile to get use to the machine..I couldn't do the program and many crunches with it until I gained some strength in my arms.
1495166
I got caught upp in the letter and forgot to tell you the store, lol. The address of the store is http://huckproducts.com/total-gym-parts-wheels.shtmlIf you can't get there from that address google the words "total gym 1500 replacement parts and it should come be the first link that is listed. ( I'm not including the two that are in the yellow box)
1524479
No, I had to order that seperate . They didn't include all the hardware on the first shipment, either.