Mine came and it actually rotates making it very difficult to hold on to. Is there something wrong with mine?
208018
Initially had the same problem and was able to solve it two ways. First, make certain bar is apart against wall as far as it can go without damaging wall (or stud). Second, find screw in the middle of the bar and tighten it quite tightly to prevent rotation of bar. If this does not work, I suggest replacement or refund.
208019
Its supposed to rotate, put it where you want it on the wall and keep rotating it til you know its strong enough to your weight. I've had mine up for over a year now still holding strong, have had no problems.
208020
I had to tightly extend the bars so it didn't rotate but be careful not to crack your threshold like I did.
1231003
Never had an issue with mine, Is it in upside down or the latch broken? When inserted the right way it just falls in and out.
1303384
You might have a defective one. Mine actually stays where it's at. Maybe have them send you a different one?
1582366
Yes, mine is the same way but its not a problem for me. I just turn it around gently and presto.....problem solved. Its works great so such a small problem is not worth time and energy.
731856
It took me a few tries to get mine to click/lock into place. If it really won't then it could be defective. Mine fell flat like that too until I was able to connect them properly.
302464
I believe mine is similar, but it is not enough to through my holding it off-balance. Because it did not bother me, I did not think too much of it. Plus I wanted this thing, and returning things is a hustle, so I just kept it.
2014222
I didn't have to twist it for long at all. Sounds like yours may be defective.
284727
Mine turns fairly lightly with my hand right out of the box. There are detents at each punch finger position, that holds it in position. Push harder. If that doesn't work, try lightly with pliers or another tool to free the wheel. You might have a bad one
1636512
It's probably just stuck. Pull the round knob gently and it should come loose and work fine.
1339160
Never had that issue with mine. I know it came with packaging to prevent it from slipping during shipping - might have slipped into the mechanism. Wish I could help more...
191603
Mine came off by just turning it BUT it never went back on right.kind of stripped it, think its just a little cheap :( Sorry
1052063
SOLUTION - Yes, I had the exact same problem The solution is simple. Wrap a small rubber band around the bottom of the arm where it fits into the base. When you screw on the black threaded arm holder, the seal is nice and tight... so absolutely no wobble, but it still allows the lamp to rotate smoothly.
676523
Mine appears to be fairly easy to pull and turn.You might want to put a call or email out tothem.
2014218
I think you have to twist and pull at the same time. I can't remember which way you are supposed to twist, so try both ways. If it doesn't move after that I think yours is defective. Mine adjusted without any trouble.
1166194
I don't actually have this problem, you might have it a little too lose or it is lopsided. Try to take it down, you might need help with it.
1463050
It gets stuck almost everytime I needed to charge it. Just waiting a few minutes and try to remove it. Good luck, mine just fell apart.
1278368
mine is really loose and just pulls apart. They look like they're supposed to be twisted together but mine i just push the wide angle off with my thumb. Sorry, can't be of much help, but try pushing it!