Hat was sent folded up which leaves deep creases in the brim. I called Tilley who said it should not be sent folded. Any problems with creases?
12801
I didn't have this problem, but I doubt I would care if I did. Given the abuse I'll probably give it, how it looks just doesn't matter to me.
12802
My hat arrived "flattened" in a bag, and it pops up fine when I put it on. I've not had a problem with creases in the brim, however. You may want to return it if you haven't already. The vendor should know better.
12803
Mine was not sent folded, so I did not have that problem. Why not send it back and tell them to send you a new one?
12804
I had the same problem , write to amazon tell them about it and they will send you another properly wrapped
12805
Thank you for asking. My hat is great, beautiful, fits perfect and nooooooooo creases.So in love with it.
12806
Mine came flat, in good packaging. Folding sounds like a v. Bad idea. Someone is not in the right job.
515761
I think it's useful in the wind. It keeps the the brim from getting pushed up as easily. Some people snap up the side to make a fashion statement. Unless it's arelly stiff wind I dont fold the side brims up.
1671388
I don't recall any minor creases when I got it, but once you use it for a couple of weeks it'll get those creases naturally. It was actually a bit stiff when I first got it and now it's pliable. I've had this case for over a year now and absolutely love it - Enjoy!!
2147927
My recollection is that it was folded in quarters. I had no problem with wrinkling.
1163202
NO! I ordered them twice and only received one hat in each order! And because they are not from Amazon but a third party I had to go through the hassle of sending the one hat back twice.
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
399387
Mine was folded and what I got was not what was pictured. Also creased. I don't know if they will ship rolled
776192
I have two of these pillows and neither one has a crease like foam is damaged. So I think what you have is not normal. Kathy
1937746
Mine was bent slightly there too. I thought it happened in shipping? I kept it though, it's not that bad.
1893027
ours was pretty wrinkly when we got it..i suggest to keep it up for as long as possible, ours eventually got better.but yours could be worse..if it looks that terrible,i would see if they have a good exchange policy or not...or u could wait it out and see if it gets better.?
952122
It was folded in shipment, but not enough to crease it. I haven't seen where it affects the usability of the strap.
1242224
Yeah, they claimed not to know about any problem, despite it being posted on every online review of the thing. They gave some lame reason about some string being in the cap. I told them it wasn't the case and said they'll get some new caps in a few weeks. Not that they'll fit, just that I could order a new cap in a couple weeks.
538207
I really like this hat. Fits well and is super cute. I have never packed it so don't have an answer for that, but have another similar hat from SD Hat Co which claimed to be packable which I did just that...it has never retained it original shape.
601747
Mine was in bad shape as well. I tried to flatten it with weight first but the creases wouldn't let it stick. I threw it away and won't buy from them again!Mine came in an envelope no directions were included.
2174752
It sounds like your ironing board surface is irregular, go out and buy a new board cover and I bet your unwanted creases will be gone.
2096763
It's a very thick topper that retains it's shape, so don't think it can be folded in. Don't think it should be bunched/crushed up, I would store until needed. Your call.
2147929
I don't remember how it was folded, also don't remember if it was wrinkled, but if it was yes the wrinkles came out. Still in good condition and not wrinkled.