I just purchased this product, but it won't connect to my AT&amp;T Sierra Wireless 4G device. It says device detected then it would fail to connect.
205371
Good luck. We bought this to use with a Verizon 4G device that was on their approved list and it didn't work... until we figured out the workaround: Configure your Sierra as a WiFi hotspot and connect the Livestream Broadcaster via WiFi -- don't try connecting it as a USB modem. It works fine in this setup -- captures high frame rates/resolution just fine. However, be prepared with a power supply. In the field, we're lucky to get 45 minutes on rechargeable AA batteries, and you don't want to do a battery swap mid-broadcast, as you'll be offline a minimum of 90 seconds.
153932
I had the same problem. I was able to connect it to my router and to my phone via tethering. The module worked ok only for 6 hours and then stopped working. After a reboot to the system, the control panel continuously rebooted with an error message until the module was removed. Since I had another control panel with the same module that worked OK, I have filed a claim to return the item as I consider it defective. I will get another one.
614816
yea i'm having the same problem. it pairs sometimes, it asks for the passcode sometimes, but it never connects. it always starts to connect then says, "device is out of range or turned off." doesn't work at all yet it has worked with my previous phone and 2 other phones i've tried it on. sucks, i guess it's just not compatible with the env2.
134366
If your try to use it with 4G it will never connect to boost. I returned after 4 weeks.
1368569
So far, I can't get the WiFi to connect on mine. I've done the firmware upgrade, but that didn't help. It sees the router with a strong signal, but won't connect when I enter the code. So, I'm using the cable for now, but if that's all that works, I should take this one back and get the one without WiFi that is $70 less.
1668944
apple has great customer support, 3 days you are still under warranty and the wireless connection should be seamless. contact apple support
106411
You could try and see if it works, my T-,mobile sim did not work, and they gave me anoter which did. You might want to contact ATT or check at one of their stores to see. Fastest way to know is to pop the sim in the socket and find out.
1007747
I just bought mine and am having the same issue. cant get on 3g or 4g. i have rebooted dozens of times and no luck. i know i have 3g coverage from my last phone in the same location.I will drive around next and see if its just a location issue.
586410
Connect - yes. Work - may be not. It is devoid of any functionality and customer support is non existent. When it goes to sleep mode or powers off - only way to get it connected is remove and replug it back. There are better products out there
1395773
Mine did the same thing for the first few times I tried. For some reason it just showed up to connect to. I may have turned my phone off for a few seconds & then turned it back on.
1494814
Please, check the bt connection no the gt turn on. Pulse the power button 5 seconds to active discover mode on keyboard. Check on gt the search of new devices and join it
1036604
Try power the device off then restart it. Make sure that you're not using a weird encryption combination on your router (wpa should be enough). It works on most of wifi networks that I used on.
2031132
I would return it I am thinking about returning mine I have tried everything to get it to go wireless I have even emailed the sender and couldn't get it to work
1690920
Ricardo, I never got my unit to work. I hope this was helpful. From an AT&T; Customer.
1255448
I had the same problem. I returned it to Mophie and they sent me another one. The new one would not connect either. I have it to someone in my office, and they had the same problem.
180992
I am with AT&T4G; and the device didn't work well with this carrier. My text messages were really delayed, the wifi would disconnect all the time...I ended up returning it. Too bad because it was a great phone
1433098
I was able to finally get mine to connect to my cellular network. I reached out to the manufacturer and they were able to help me. I do remember that I had some issues at first with the port forwarding though.