Printer stopped printing the black ink, color was fine. I reordered ink from HP direct and replaced all five cartridges, black still won't print.
198973
Lois, check out this link, scroll down to porfo's answer. Just be careful when you detach the printer head wires, I jacked mine up. http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/My-Officejet-4620-will-not-print-the-black-ink/td-p/2235905
198974
Yup same thing happened to me. This printer is a piece of junk !! u need to clean the print head all the time
1730772
My black cartridge is low right now (though not empty) and the printer is working. I haven't needed customer support at all because set up and installation went very smooth for me so I can't answer that question.
905771
Oh, thank god, this worked for me as well. This was driving me nuts. I had just bought a replacement large black tank and all I'm trying to print is text, but it wouldn't work because one of the photo tanks was out. (And I couldn't just buy that one, would have had to buy the pack of all four colors for $60)... I was about ready to just buy a new printer!
1967797
If it doesn't want to print try pushing the OK button which acknowledges that you got the error message.I buy my ink from CarrotInk.com Total for all 5 cartridges $76.75I'll have to check out Office Max.
1531234
I have installed two inks at this time ,they are printing just fine. with the blacks. I have not used any others yet. Lee H.
2272348
Oh my I had the opposite problem! I was getting the ink system failure message before which made me consider a new printhead. I didn't know Amazon had them so I've ordered a new printer. Since it didn't help you maybe it wouldn't work for me. The reason for my problem-using remanufactured non OEM ink, the black cartridge was leaky. I thought it would be alright after wiping off and I did print some pgs. The problem was when I tried again about a month later..that's when I got the "ink system failure" msg and nothing I did took it away!
433872
Sorry to say that I had the same problem with the color cartridge. The Black Cartridge works as far as printing, but it's unable to track how much ink is available.
2272344
If you print a lot, the print head get filled with old dry ink. I have had my printer for about ten years and have had to replace my print head twice. The first time I called HP and they told me what the problem was. The second time, I knew what the problem was. Replacing the print head has worked both times. My printer wouldn't print any color, not just black.
1795844
You can try taking the print head out and cleaning it, but I have not had good luck with it fixing it. Sometimes it helps and then the next time I use it, it won't print black again. Basically, these are useless printers. The print head is about $50 to buy a new one and they don't last very long. I'm limping along with this and then I will buy a different brand. Sorry. Maybe cleaning it will get you a little more use.
1888038
I have no had this sprinter for less than a year . I have had to get a new print head once. The latest problem was with the black ink cartridge. I showed 50% left but wouldn't print. I tried cleaning the print head and then tried deep cleaning the print head. I wound up replacing the black cartridge and the Cyan and Magenta because they ran out during cleaning process. I cannot recommend this printer.
1242557
At least the black cartridge DOES NOT WORK on my J870DW printer. Thinking the first one might be a dud, tried a second one. That too didn't work.
1310191
I have a HP Photosmart 5520; the black worked but the others shut down the printer.It said they were start up cartriges and could not be used again.
1087173
No, it won't print if is out of color ink. It already happen to me. Even though I was trying to pring a black copy.
1927334
I will not purchase ink thru Amazon - unfortunately it seems the last batches I purchased are either refills or knock off HP cartridges - i was not able to run more than 100 pages using XL black. As far as your Q. Simply go to the manufacturer's website to determine acceptable ink cartridges.
753423
Yes. But when you run out of color inks you cannot print just black. You have to replace color cartridges even if you don't use them in order to print black. I gave up that nonsense and I bought an only black printer. I go to Kinko's when I occasionally need color prints. Good luck and happy new year.
58463
No, if any of the color cartridges are empty it doesn't print black (as in text). It doesn't print anything. p.s. Just happened to notice the black print option on the actually printer, and tried it out (the printing option is the only one that doesn't seem to respond to this option) but copying certainly did. Sorry for the incomplete answer.
299596
Now the black cartridge doesn't go in at all. The other cartridges fit in. I have gotten frustrated and dismantled the printer. Thanks for replying.