I get the feeling either this product works great or not at all. Not much in between. Has ANYONE had a good experience with customer service?
182819
I've had this air cleaner for two years. I'm very pleased with it. I have serious allergies and four dogs and this product keeps my house clear of most allergens. And it has taken away the doggy smell as well. I'm very pleased with this purchase.
182820
I've never had to call customer service on the product. However, it works brilliantly for us, especially the annoying odors from cooking!
2212675
I don't think it works at all! I wrote to the company and received no reply!
1817873
I bought 2 and they are working just fine so far, however, I do not use them too often. I suggest that you get a hold of the company and present them with your questions. I have found that they are usually very cooperative and helpful.
1265054
Something is wrong with it. Mine works very well and it stays when I want it to. It's really an amazing product. Sorry yours isn't working, but it might be worth trying again.
1412783
I just got off the phone with a tech support guy who walked me with great patience though download and installing new drivers, etc. Noluck. He's sending out shipping info. I inquired about whether it'll be a new machine or a repair, and he indicated that they might just fix a driver problem or replace a bad card. He seemed rather certain they wouldn't be sending a new machine.Thanks for your suggestions about the personal info. I have done a backup and can remove anything personal and restore later.
1133850
I have had trouble-I contacted them they gave me some answers. did not do well with them- I finally gave up- marked it up to experience - Good luck with your complaint
1863226
Not sure why you are dissatisfied. I purchased it as a gift and the person who has it uses it often and loves it. Guess I would need to know specifics to be able to help. Maybe it is defective...other than that I think it's a good product.
1575291
Did the same thing for me. I filled a complAint and never heard back. I wish I had off read the reviews before purchasing because it seems to be common.
1998909
Did you get in touch with the company? I have used mine many times with no problems.
858974
What sounds suspicious to me is they seemed to be answered by people whose first language isn't english! I just started using this product about 2 wks ago...so far, meh....average, nothing great yet.
959094
They have very good customer service. So check with them. I got an upgraded model for free because this one was not very accurate for me.
2004853
They have an excellent and responsive customer service department. I think it would only take a phone call and they would send you the correct product.
1770478
We have not had any problems with this product. I would contact the seller to see about sending it back and let them know about your experience this time.
458351
When I sent an email to their email address I got a response within a few hours. It was the owner who answered and her response was prompt, cordial and professional. And, she invited me to answer ask any questions about the product going forward. You should have no difficulty getting help from her.
1562554
When I got it . They told if the unit wasn't working. Properly. They would replace. For me ..... I did not had any issues. It. Works great ....
1900133
I don't know what the problem might be. Both of ours work fine. I agree with the other guy - send it back to Amazon - I have found them to be very fair and easy to work with.
1675977
I bought one which was woefully inadequate. I complained and they said they would send another. nothing happened. I am very busy and have not pursued it. My advice buy something else. I suspect it is a cheap rip off of something else.