I have had my collar for about 2-3 months and now, and within 3-4 minutes of taking it off charger it wont work . What do I need to do?
349897
Not sure mine never worked so I returned it right away. I ended up going to pet smart and investing in an expensive (160.00) one. It was worth it. I know there are some really pricey ones out there but you have to find what fits your needs. They are great training tools. Try contacting the seller and see if they are willing to trade for an upgrade. Most of the reviews were not positive. They may be wiling to work with you since you are not alone. I hope this helps.
349898
If the red light on the collar is showing solid, assume you checked the batteries in the transmitter. You also want to make sure none of the buttons are jammed; otherwise, contact the manufacturer.
1920869
First are you sure its not the hand held remote?? I had the same problem and it turned out to be a mostly dead 9volt battery in the hand held unit, if not, send the collar back to the company, they are very easy to work with
564913
There is a magnet embedded in the collar buckle. If that is lost or not working almost any magnet will work. I just tried a refrigerator magnet and it worked fine. Good luck.
727125
I have had my collar since May and I have not had to replace the battery this far. It take a small battery 4LR44 6V. It only uses one. I don't know how much they cost. I don't use my collar all the time I take it off of her to give her a break. She needs to bark some, like when a strange car or dog comes into my yard.
635506
The replacement collar will work - you just have to sync it to the new collar and directions tell you how to do that in the manual. I had to buy one to replace one that went fully and completely dead after a lot of use in 18 months time.
1012539
Sure! As long as you have the right transmitter, just buy another collar. I would also recommend the "Y" CORD charger.
935416
Make sure the battery is in correctly and the unit is charged. The is the second shock collar I have used and I have to tell you is if inconsistent and difficult to use, I wish I had never purchased it.
1763957
There's two holes on the collar under rubber plugs. One is to recharge,the other to reset with a paper clip or pin, just poke it in and you should feel it click.
2052454
Not sure what you mean but if you mean not working call the company. Customer service is wonderful! I had a problem with the collar not stopping buzzing. They sent me another right away and paid for return shipping of defective one.
924677
I'd recommend this collar. I didn't think it would work well (on blue heeler) but it's worked great for 4 months (and counting) now. I only charged it about 4 times too.
1686229
Have no idea why it's not working. Ours is working fine. Both collar and controllet do need recharging from time to time.
1839647
Thank you for your purchase. The collar wraps around the black receiver. Loosen the collar and press the battery cover in the direction of the arrow. Wiggle the battery a little and it usually solves the problem. Replace the battery cover & start training your pet! Hope you have great results!
988449
This may be a dumb question but did you check to be sure that the batteries are in correctly? I replaced them once but had the positive/negative connection wrong. You may also need to try re-syncing the remote to the collar. Hope this helps.
94606
The same thing happened to me and I ended up buying a new one. Do you have cats by any chance?I couldn't see any problems with my cable but could see that my phone would charge when I wriggled the cord in a particular way but not in other ways so I'm confident something happened internally to the cord.
1191635
Sorry, I can't answer this question, as we aren't using ours right now, and when we took it off the dog, it still had a charge. We don't like this collar.
754623
probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never looked because we haven't had to. When they work they work great! Def let supplier know, esp if it was a Prime item. probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never... » Read More probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never looked because we haven't had to. When they work they work great! Def let supplier know, esp if it was a Prime item. « Show Less
1848848
It's the wires. Try a different battery. If it continues to say, Connection Break, than it's your connection wires from the charger to the battery.Try a different set of those.They're pretty cheap; order some, and if the problem persists, I don't know what to tell you.But return the cables. you could just tell them they didnt work or something and get your money back so you're not taking a loss on that at least. :/