my Aquabot is new (1 month) it climbs perfect but will not go in reverse...please help
350347
Hi, this is Steve at Aqua Products... I suggest checking the following and if that fails call our help line at 1-800-845-4856. Check if the intake or propeller is jammed with debris, if the filter bag is over full. There may also be a small spring issue on the valve flap. If so again please feel free to call our 800 line.
350348
You might want to adjust the number of floats (the styrofoam pieces). We found that fiddling with that solved all our mobility issues.
350349
The aquabot t-jet worked well enough, but does have a flaw in the flap valve that changes the direction of the unit. Very poor design. I took mine apart and corrected it by bending the metal flat bar on the top. This worked for a while then would not function again. I ended up throwing it away and buying a simpler device, the aquabot purx4. It has a simpler reversal system and easier bags to clean. This unit cleans the pool well enough, but does not climb the walls effectively. This doesn't bother me as much as a unit that is not reliable.
106051
Mine are having a hard time too. I have the water at the maximum, my smaller turtle has gotten up the ramp but no one has seen the larger one up on top yet. I am almost ready to remove it and go back to the floating shelves. I am going to try one more thing and that is to ramp a piece of driftwood up and see if he climbs up that.
191563
Mine pedals backwards also. Were you able to get in contact with customer service to resolve?
1732381
Try putting it in upside down from the way the instructions say I put it the way it said at first and it would slide out from bottom, but I flipped and now it's great, and it will need a nice hard push for it to click so don't be afraid, but don't exaggerate on the force to get it to click.
424328
#1check and see if you have a o ring in the yoke if not send it back!if you have a o ring in it go to a Suba shop thay will show you how to fillYour tank
2195273
Try the straw in different positions. Mine works best straight up and down. It often doesn't work when fully back.
1674439
Ours does the same thing. It appears to be stuck but there's nothing to be stuck on. It seems to be doing the job of keeping the pool bottom fairly clean however.
438402
If you are talking about the cassette, mine always floated until locking the head in place. Mine is a little tricky when locking, has to be on a bit of an angle before it locks. Make sure new cassette is snapped all the way down. Just put a little pressure on lock and move head, you should feel it grab when in position.
1477957
thanks for the tips. turned mine around and it works. to me it opensbackwards but it worked so whatever.
1146269
I know that when I first got my fountain I had the same issue, but I kept working with the pump dial I finally got it adjusted. Make sure that the dial is going all the way and not getting stuck. I was not turning the dial all the way to where I wanted my fountain. Hope that this helps you
1825865
All I could say is make sure your float switch is working right, exercise it a bit (I had to do that once) and see if anything helps. Other than the float switch there is not much else an owner can do.
371468
This device turns the same direction three full times per hour. Reversing back and forth will not help the pool cleaner out of a jam. Imagine having your arm twisted back and forth. You will not get flipped over until your arm is completely twisted all the way in one direction...kind of a strange way to put it, I know. Regardless, I have been using pool cleaners for twenty years full of frustration with the cleaners getting jammed up in corners, steps, and the like. This Twister is like a miracle! I have absolutely no problem recommending this. By the way, I am a mechanical engineer and I wish I had come up with the idea myself! This device turns the same direction three full times per hour. Reversing back and forth will not help the pool cleaner out of a jam. Imagine having your arm twisted back and forth. You will not get flipped over until your arm is completely twisted all the way in one direction...kind of a strange way to put it, I know. Regardless, I have been using pool cleaners for twenty years full of frustration with the cleaners getting jammed up in corners, steps, and the like. This Twister is like a miracle! I have absolutely no problem recommending this. By the way, I am a mechanical engineer and I... » Read More This device turns the same direction three full times per hour. Reversing back and forth will not help the pool cleaner out of a jam. Imagine having your arm twisted back and forth. You will not get flipped over until your arm is completely twisted all the way in one direction...kind of a strange way to put it, I know. Regardless, I have been using pool cleaners for twenty years full of frustration with the cleaners getting jammed up in corners, steps, and the like. This Twister is like a miracle! I have absolutely no problem recommending this. By the way, I am a mechanical engineer and I wish I had come up with the idea myself! « Show Less
204424
Hi Kathy. In my experience, although it's been a long while, no. Part of the problem was that the system is fighting gravity with the water on the bottom and it just couldn't compensate. Great concept. Poor execution.
2083490
It should go up and down without too much effort. Did you put the lever correct way?
1647730
Make sure that you have no kinks in the hosing, and then you turn the water on all the way so it's shooting out the bottom stick in the tank and turn the blue switch and it should begin suction. If not double check to make sure all connections are done correctly and tightly. If all else fails contact the company for support and possible product replacement. The best of luck to you once it's working its a wonderful product
1076072
Just purchased this pool cleaner. Mine is trying to climb up the walls but just does quite make it. I adjusted the skimmer and the wheel revolutions are correct. I'm going to try adding more hose because I noticed that it does loop once because of the turning. My pool is basically clean. I purchased this because all other cleaners that I've had, always got stuck near the steps. This one doesn't so I'm satisfied. If I can get it to climb, I'll be very satisfied.
1968980
Mine was a matter of moving the weight around. If I put it closer to the cleaner head, it falls off the side and can't climb. (it makes it too heavy) Slide it further from the cleaner head and it goes all the way to the top of the pool wall. Try sliding the weight up or down the hose further until it's the way you need it to be. Make sure the hose isn't getting tangled up too.