I cannot get door aligned properly. It was not attached, or came off while unpacking...any ideas? I don't really want to send it back.
336530
Sounds defective :( mine came fully assembled and undamaged. I'd return it if I were you.
336531
You may want to contact the manufacturer and ask what they suggest. It is worth it as I find it a GREAT wine cooler and have enjoyed it. Perhaps it was defective or damaged during shipment as well. I would exchange it out if the suggested solutions above do not work.
336532
I agree with the others, but it the hinge is just loose you can pop the plastic cover off the top , loosen it until the door pins slip in place and then tighten it back and replace the cover.
2068889
I think my husband had an issue with that as well. We had a terrible time with alignment and then my husband noticed that the "hood" was bent on the one side at the bottom. The only way he was able to get it to fit was to use either a hammer with a towel around it to get it into place. We would have sent it back, but it is the last step of the assembly process and by that time, we had spent so much time getting everything else assembled that we didn't have the strength to take it all apart and try to re-pack it for return. Unfortunately, he passed away 9 months ago, so I am not able to give you the specifics that he would have been able to. I think my husband had an issue with that as well. We had a terrible time with alignment and then my husband noticed that the "hood" was bent on the one side at the bottom. The only way he was able to get it to fit was to use either a hammer with a towel around it to get it into place. We would have sent it back, but it is the last step of the assembly process and by that time, we had spent so much time getting everything else assembled that we didn't have the strength to take it all apart and try to re-pack it for return. Unfortunately, he passed away 9 months ago, so I am not... » Read More I think my husband had an issue with that as well. We had a terrible time with alignment and then my husband noticed that the "hood" was bent on the one side at the bottom. The only way he was able to get it to fit was to use either a hammer with a towel around it to get it into place. We would have sent it back, but it is the last step of the assembly process and by that time, we had spent so much time getting everything else assembled that we didn't have the strength to take it all apart and try to re-pack it for return. Unfortunately, he passed away 9 months ago, so I am not able to give you the specifics that he would have been able to. « Show Less
2153354
You didn't mount the side rails straight enough. The same thing already to me. And unfortunately the adhesive isn't meant to be taken off and reapplied so I had to screw it to my cabinets (how it should have been anyway)
172434
You need to make sure that slide the outer hinge out correctly!! I had that problem too, until I figured out how to seal it properly!!
195073
Wow, I did not have that happen to me. Mine went together beautifully and looks great. I would suggest Lowes or Home Depot or a similar place. I suggest bringing the frame piece in need of the bolts to ensure a proper fit.
602548
I had the same problem but realized that there was not enough pressure. If you tighten it more it should lock into place, also make sure the door is pressed down all the way before snapping the handle down.
2195480
Hm? The one I purchased was completely assembled. I suggest you "contact the Merchant" thru Feedback on your recent Orders page... --GBJ
816081
I had this same issue and it was an issue with the door. You can have amazon send a replacement.
1112408
Mine did this after some use. Here's what I did. Open the door all the way and use pliers to move that flimsy hinge at the bottom slightly to the right. Gently. It's really of poor quality. Now the door closes all the way. Clever me.
784598
I did have some trouble. take it out and try again. Sometimes it's may not be aligned correctly
1434982
You'll need to position the rack and the shelves to align so the door closes. I had to retrofit the rack to work properly.
1189686
Make sure it's placed correctly. My cats use the door and I constantly open and close the door to clean it. I am not careful or take good care of it, and so far everything about the door works fine. Is not supposed to get stuck at all. If you keep having problems return the item. It might be a damage.
1242023
Mine didn't fit together either, which was one of the many reasons I was going to return it. When Amazon told me to just keep it or throw it away, I gave it to a neighbor who used his own screws to get it together.
263900
didn't have that problem. what I would do is contact who you got it from and ask for an exchange or refund.it might be just a default in that one. it did settle when the box spring and matters was added.
1126019
I can guess the cable drum is not in the correct position. If cable is loose when door is closed, the drum set screws can be loosened and the drum rotated on the torsion tube to remove the slack from the cable and the set screws retightened.If the cable comes off as the door is raised the drum is probably not aligned above the cable lift point on the door. The drum is moved to the appropriate position as above.I do agree with the previous reply about the installer being incompetent and to find another.I do not agree with the statement that the unit is not a good one. I have no problem with mine. I can guess the cable drum is not in the correct position. If cable is loose when door is closed, the drum set screws can be loosened and the drum rotated on the torsion tube to remove the slack from the cable and the set screws retightened.If the cable comes off as the door is raised the drum is probably not aligned above the cable lift point on the door. The drum is moved to the appropriate position as above.I do agree with the previous reply about the installer being incompetent and to find another.I do not agree with the statement that the unit is not a good one.... » Read More I can guess the cable drum is not in the correct position. If cable is loose when door is closed, the drum set screws can be loosened and the drum rotated on the torsion tube to remove the slack from the cable and the set screws retightened.If the cable comes off as the door is raised the drum is probably not aligned above the cable lift point on the door. The drum is moved to the appropriate position as above.I do agree with the previous reply about the installer being incompetent and to find another.I do not agree with the statement that the unit is not a good one. I have no problem with mine. « Show Less
2185792
I had the same problem and fixed it by bending the door so that it was tight. Did it by hand and now the door is held firm but not to tight. This corrected the issue. BTW, we love the game.
1458675
You need to adjust the Low Stop(its in the chain track) with a phillips screwdriver. Move it up a little away from the door. I also had some issues with this adjustment.