The sensor lights up that it is working, however it does not actually open or close. Automatic or manual. Any troubleshooting ideas?
34858
If the sensor is lighting up red but the door isn't opening or shutting, try cleaning off the sensor and make sure the lid is sitting on the bottom of the can tightly and correctly. If that doesn't work the lid is defective.
1189290
I have had mine for over a year and they work fine. My sensors are aimed up towards the sky and the lights are below them, facing away from the sensor. Assuming you don't have a defective sensor, I'd try aiming the sensor up and away from the light. It sounds like too much light is being directed at the sensor, which is causing it to turn the light off. When the sensor kills power to the light, it becomes dark, so it turns the light back on. You then get the strobe light effect. So, aim the sensor away from the light.
274106
I had the same issue with a different model. I forced it open slightly manually once and it was ok. I know it sounds crude. But it worked in the past.
760192
Often you have to go through a descale process. Look in the manual and try that. It will often clean a sensor and maybe get it going again. The process is a combination of distilled vinegar and water etc...
455851
Try to bleed out the system. Hold down the gas button for like 15 seconds then hit the ignite button. Fire should light. If no fire then theres no gas. If the fire starts hold the gas down for another 10 seconds then let go. It should stay on. If that doesn't work then the sensor in it might have died. Cant remember the name of the sensor but that happened to me before. When it died i just bought a new one.
597173
Make sure bits of paper arent clinging or stuck in a place such that they would prevent the sensor from sensing. If u are handy. take the cover off and make sure a wire hasnt come loose or anything gone awry. If so, fix it! But most likely ur unit needs to be replaced or repaired by a Service Tech. I'm assuming its out of warranty - if not contace Royal. I had a small problem when mine was new and the resolved it over the phone.
542593
I had that problem as well. I contacted Nine Stars and the first things that they tell you to do is number one clean the sensor with plain water and a rag and wipe it dry, then take the batteries out and let it sit for 24 hours before putting them back in. Unfortunately that didn't fix my problem so I had to pay to ship it back to them ( it was under warranty) and they fixed it at no charge and they shipped it back at no charge.
1431053
I had the exact same thing happen when I had two. I finally had to turn off my motion sensors and everything else works great. When I had the two sensors turned on, it would also send alert that the garage was opened, but since turning them off, I have not had that issue either. I have not tried (though now I will) to only keep one sensor on while the other remains off.
2080811
All I need to do to get mine to work is to hold down the buttons and it shows the numbers in black. I haven't had a problem with the sensor at all.
2230565
I had and have the same problem with 2 of my sensors. One I was able to correct by changing the orientation of the bulb insertion. The other I have just accepted since reinserting the bulb did not work
2057767
Try turning it off for 20 min and then turn it on making sure you have the switch in the center position ( there is off, motion sensing, and full time on postions) If this does not work it probably means the motion sensor has failed in the always on function
454128
The sensor is dependent on flow of water. Are you sure your propane tank is not empty? Also is the unit "clicking" when you are trying to start it again? If not, you need to change the battery. Other than that, call customer service. They are very helpful and I'm sure they can get you up and running again.
457074
I believe that you will need to adjust the timer. There are various settings that you can adjust to meet your lighting and security purposes. You may have the timer set in the test position. I would check here first, the switch is located on the bottom side of the sensor.
597171
I would try blowing some compressed air in the paper channel. A pressurized duster cannister from an office supply store might work as well. I'm assuming the sensor is being blocked by paper dust.
942371
I believe that there is a pretty significant time delay built into these things. They are not "instant ON" and "instant OFF". I think I would put black electrical tape over the sensor, then wait for a bit after you energize it to give it time to "decide" that it should switch on. If it doesn't come on 5 minutes or less, I'd guess that it has failed. If that's the case, the manufacturer likely owes you a new one!
1822786
I had the same problem the first time, check the batteries then you need to get the sensor closer together (reciever and spoke) at first I thought it was somewhat ridiculous to set it too close but it worked for me and still is.
1085806
Looks like others have answered this question adequately. I would only add that you should take care to line up the pads on the fob with the sensors on the circuit board. I had a small problem causing the "open" button to work only when I pressed the lower quadrant of the pad on the fob.