We have Trend, but my computer froze and I could not use it for several months. My new computer should be covered by our current policy but I got a message I don't have protection. What do I need to do?
320253
If the license for your software didn't expire you can install the software on your new machine and use that license code. If not you'll have to buy new software. You can find it for $22-$25, surf around a bit.
1579954
Sorry for the delayed response, I'm purchased the computer in 2011 and I have had it since. I have had no problems with the computer except the "A" occasionally sticks. There was a security software on there for most of the computers life but there is not one currently since I have not needed to use the computer recently. I have not any virus problems with the computer. I have had no issues with it, I just don't need it.
783185
No, you never have to order a protection plan at purchase, you can get one later... I believe they have a cut-off date for some of the protections but it varies according to how long you've had it.
899558
I am not real sure because when I received my computer I automatically had whatever came with this computer removed as far as the programs and had my computer tech install my anti virus software and my firewall sorry I could not be of much help to you
353513
the computer I purchased from amazon had viruses on it and it didn't work property. Go figure a new machine. Plus there was no access code to use the microsoft office suite even though I have emailed the amazon and the company two times. This warranty didn't cover it b/c it doesn't protect against software issues. If I had to do it over again, I would not buy a computer from amazon. The price might be lower than others but I found it was not worth the aggravation and frustration.
1636090
does not come with antivirus or data protection. The button is for auto back up, which I don't use. I do it myself and don't use the button or software.
2043457
Where is the terms of what is covered? I could not find it. Does this cover accidental drops?
1997542
You're welcome. I no longer have the computer and that is why I didn't specifically check.
796324
I have a Dell pc that has Trend anti-virus protection installed on it if I, installed Trend anti-virus protection on the notebook will I have problem?
1339176
Hey Brian, I ddn't purchase any accidental protection. I just try to be extra careful with my things.
195161
I would order from amazon or a prime reseller to be on the safe side. I got mine 6 months ago and at that time they shipped with no additional protection. I had to return the first one.
1715062
You need to buy an antivirus regardless of the machine youre getting. Unless ur os is linux, even Mac OS whatever needs an AV now.
1890039
I bought the AppleCare for it about 2 months after I bought the computer, since since this laptop travels with me quite a bit. With a desktop computer, you probably don't need AppleCare, but with a laptop it's good insurance.
1777778
It looks like the 2013 control panel with new features added. To be honest I turned most of the features off because it slowed my fast laptop (I7 3.2 ghz w/ 16 gbs ram 500 gb ssd win7)to a crawl. No viviruses yet. I have not found virus protection that did not slow down a pc. If you buy it tweak it till your comfortable with performance vs protection.
1222860
How long have you had it? I'd check to see if it's covered by Acer. At worst, they'll just say no, and maybe give an estimate to fix it.If you bought it with a credit card, some of them carry some kind of replacement benefit on items purchased. I've never tried to use it, though. It would be worth a try to check on that, too. Good luck!
109545
I've purchased a few of these netbooks and they generally have some (Norton or Trend Security so far) trial addition of anti virus software installed. The first thing I do before connecting to the internet is remove whichever program is installed. Then connect to the internet and download AVG Free. Its a great program and I haven't had any issues with either XP or Windows 7.
2077675
I have been using the software for five months and have had no problems. I have been using trend micro for over ten years and have had no computer issues.