Is the picture of the unit the actual one for sale. Reading the reviews leads me to believe that some are rusted, scratched ect.
326932
what is pictured is NOT what i got. i recieved a silver grey unit, not black, with deep scratches all over it and rust all over it. THATS WHAT I GOT thats what to expect
326933
We purchased one for our business and arrived new and perfect condition. Very pleased with product and would recommend.
326934
The unit that I received was in sealed in its original box and in perfect condition.
326935
The picture is a stock photo from Radio Shack. From what I can tell these units were returned as defective and are being resold here after minimal testing.
326936
yes, it is what it looks like- my first one didn't work but the seller shipped out another one the same day I contacted them. So far I am very pleased with the product and seller
1850951
Thanks for your contact! I do have multiple machines in stock - so, I can send you some photos - but, they would only be an example of quality, not necessarily the exact unit you would receive. All these machines are in good used condition - no damage or defects - just minor signs of handling due to use/testing/shipping/etc. Please don't hesitate to get in contact with any further questions. Thanks!
791480
I'm happy for the owners with no rust but nearly 6-8 pieces that I own have rusting at the top of the design. I took a chance and lost when ordering this set. I feel you're taking a chance as well if you order this set. Good luck!
1079925
Yep,got ours from Costco but will be returning it. The rust has starting to affect the dishes now. I thought I was getting a quality product, guess not. It was half the price tho.
1321991
I have not seen any rust. I also hand wash mine though and they are not used very often so maybe someone who uses it a lot would have better insight.
1416580
hello there, I have the same issue , love the product and like you the rust is an issue that I have no idea what to do about.the best of luck to both of us. when the time comes, I will attempt to replace the hardware.
5741
Mine is. You may look at the picture or better yet contact seller directly.
1375485
Well, you don't see the rust... I have had mine several years and been very happy with it. It was left outside in the summer months so the dogs always had a place to lay when they were outside. It showed no signs of rust. Then I went to replace the cover this year and the threads of the screws are all rusted in place. Try as I might, I cannot get them out and think I will have to buy a new one. So I would recommend putting some anti-seize on the screws to prevent rust.
754881
I dont know, I wrote time ago because one of them fail almost no used, and the other is all rust inside so doesnt work well either. but so far I have no answer from seller neather amazon
642450
Mine have never had any rust on them. I just clean them with a wire brush before each use and they are good to go. I've had them for over a year.
1288671
I plan to remove mine and try to rust proof it. I did not believe the post but mine has started to rust...not cool. Something needs to be done by manufacturer.
1430740
I ordered it in red. There must be a place with a color choice or perhaps one of the many sellers has that option. I love the red.I see someone mentioned rust being a problem. I haven't seen that.
489035
I wouldn't worry about the picture. The product will have an expiration date on the package. The components do have a defined lifespan, after which the unit should be replaced. It's a very easy installation.
1034304
I bought mine a while ago but it hasn't been installed yet due to a project stall, but I also bought it way ahead of schedule due to the fact that I got it at such a great price. I actually purchased mine form the Amazon Warehouse Deals, used (or actually damaged package or returned items) items department. It just had a damaged box, the sink is NEW, and I got it at a fraction of the original cost of a new one selling from Amazon's main page. So, if you aren't set on the Tahiti color, just in case they don't have those in the warehouse, then just look for the "used" option when you are looking a the sinks. You can get great deals from Amazon's warehouse! I bought mine a while ago but it hasn't been installed yet due to a project stall, but I also bought it way ahead of schedule due to the fact that I got it at such a great price. I actually purchased mine form the Amazon Warehouse Deals, used (or actually damaged package or returned items) items department. It just had a damaged box, the sink is NEW, and I got it at a fraction of the original cost of a new one selling from Amazon's main page. So, if you aren't set on the Tahiti color, just in case they don't have those in the warehouse, then just look for the "used" option when... » Read More I bought mine a while ago but it hasn't been installed yet due to a project stall, but I also bought it way ahead of schedule due to the fact that I got it at such a great price. I actually purchased mine form the Amazon Warehouse Deals, used (or actually damaged package or returned items) items department. It just had a damaged box, the sink is NEW, and I got it at a fraction of the original cost of a new one selling from Amazon's main page. So, if you aren't set on the Tahiti color, just in case they don't have those in the warehouse, then just look for the "used" option when you are looking a the sinks. You can get great deals from Amazon's warehouse! « Show Less
92688
Not normal. Use a flashlight and check for rust. Return to Amazon if you are within the date to do so; otherwise you will have a difficult time to get a refund from Mastrad, if any.
659964
It's just a guess.....we bought the gray model, never used it and found storing it in the garage to be a burden. Sold it to a co-worker and found that the finish on the gray looked splotchy, as if it had a chemical substance spilled on it. My guess is that it was a natural phenomena and a black version would not show that. It wasn't rust; more like oxidation?
894536
The surface of the heated plate on our unit appears to have started discoloring. I'm not sure it's rust;could be lime build-up. We've only had the unit about six months, so this is a little unexpected. The unit works great in all other respects.