Is customer service still really really bad? Does anyone have any current (as of ~ May-June 2007) info about how this is?
340635
I received Aero Grow as a gift for Mother's Day, and love it, as I live in an apartment and do not have access to "land". My basic problem is that the cilantro is NOT growing. I contacted customer service who was extremely courteous, and who mentioned that if there were no sprouts after 4 wks. they would replace the lil' bugger. The bug thing worries me, so I have been keeping a wary eye out for that lil' problem, and will update you accordingly. It is a joy to see the herbs sprout and progress, I planted the Gourmet Herbs and they have all sprouted (except for that obstinate cilantro). :( I think you would enjoy the product immensely! :)
1536504
Just noticed the post below where they say not worth it and does not work..I have had absolutely no problem...their problems might be user related
2082660
I have the same problem with the same responce. I also thought it was crap. $30 I told them I would try to fix it myself. We are going to try a few different things will update with progress.
815381
Yes, they used to have customer service on the phone which was great. Solved the problems on the spot. Today I tried to contact them but the only way was sending an E-mail and waiting for them to make contact. Frustrating!!!!
200264
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --&gt; Can't use or login --&gt; Can't get replacement because not logging in. Go figure.
1731026
Coby has some of the worst customer service I have personally experienced. They have an automated message that tells you to email them - and then they don't respond to email. Buyer beware!
67908
"Magic Jack" - - customer service??? HAHAHAHAHAHAHAHAH PIECE OF BIRD SQUAT!! BUNCH OF LIARS. THERE ARE NUMBERS I NORMALLY HAVE NO TROUBLE CALLING - - WITH THIS P.O.S. THEY DO NIOT WORK AT ALL: THE MOST COMMON PHRASE YOU ARE GOING TO HEAR IS: "IS THIS WORKING?? CAN YOU HEAR ME???" MAJOR RIP OFF. BUT IF YOU ARE HAPPY WITH SOMETHING THAT CONNECTS ALMOST HALF THE TIME, DROPS CALLS ALL THE DAMN TIME, AND HAS NO - - NONE - - ZERO - - ZILCH - - NONEXISTENT!!!!!! CUSTOMER SERVICE, THIS IS RIGHT UP YOUR STUPID ALLEY!!!!!! hi-speed connection, by the way.... it isn't your CONNECTION that sucks, it is this Piece of Squidpoopsnot product with NO "CUSTOMER SUPPORT`. STAY FAR AWAY!!!!!!!! "Magic Jack" - - customer service??? HAHAHAHAHAHAHAHAH PIECE OF BIRD SQUAT!! BUNCH OF LIARS. THERE ARE NUMBERS I NORMALLY HAVE NO TROUBLE CALLING - - WITH THIS P.O.S. THEY DO NIOT WORK AT ALL: THE MOST COMMON PHRASE YOU ARE GOING TO HEAR IS: "IS THIS WORKING?? CAN YOU HEAR ME???" MAJOR RIP OFF. BUT IF YOU ARE HAPPY WITH SOMETHING THAT CONNECTS ALMOST HALF THE TIME, DROPS CALLS ALL THE DAMN TIME, AND HAS NO - - NONE - - ZERO - - ZILCH - - NONEXISTENT!!!!!! CUSTOMER SERVICE, THIS IS RIGHT UP YOUR STUPID ALLEY!!!!!! hi-speed connection, by the way.... it isn't your... » Read More "Magic Jack" - - customer service??? HAHAHAHAHAHAHAHAH PIECE OF BIRD SQUAT!! BUNCH OF LIARS. THERE ARE NUMBERS I NORMALLY HAVE NO TROUBLE CALLING - - WITH THIS P.O.S. THEY DO NIOT WORK AT ALL: THE MOST COMMON PHRASE YOU ARE GOING TO HEAR IS: "IS THIS WORKING?? CAN YOU HEAR ME???" MAJOR RIP OFF. BUT IF YOU ARE HAPPY WITH SOMETHING THAT CONNECTS ALMOST HALF THE TIME, DROPS CALLS ALL THE DAMN TIME, AND HAS NO - - NONE - - ZERO - - ZILCH - - NONEXISTENT!!!!!! CUSTOMER SERVICE, THIS IS RIGHT UP YOUR STUPID ALLEY!!!!!! hi-speed connection, by the way.... it isn't your CONNECTION that sucks, it is this Piece of Squidpoopsnot product with NO "CUSTOMER SUPPORT`. STAY FAR AWAY!!!!!!!! « Show Less
1921526
No, they haven't fixed anything, besides warranty product is horrible. I had some problems and they just don't care about a good service.
2111911
Personally who cares? They have absolutely no customer service. Unless it has changed they do not answser the phone or emails. You could not give me a product of theirs for free. And I found out afterwards the screen is not clear, it is fuzzy.
1449891
I actually had the same problem. Emailed customer service. Haven't heard back yet.
506170
I'll tell you right now to stay far away as possible from this company as you can. I bought 2 systems for my 2 retail stores and we are having nothing but problems.Crummy equipment, terrible remote control for the control box, cameras not all that sharp and the customer service? Forget it.
106659
Great question. I cannot confirm it, but I just chatted with Amazon to see if they could and here was the response: "Asheesh:I have escalated this issue to the management team. I request you to wait for 7 days.We will correct this as soon as possible."If I get a response, I'll post it.
67907
No i'm sure customer service is bad. You are only paying 20 a year. But you need to define "high speed" if you are going to accurately make a statement like this. Because your review is not consistent with my and others experience. Did you also adjust the quality settings in your my account thing? How about giving us some upload download numbers you have. Ping? Latency? How about jitter? A lot of ISP companies call something high speed that very barely qualifies as such.
878284
Customers are generally not going to be able to answer questions about delivery (You want to contact the company.). I am having the same experience though. Did you noticed they just doubled the price? I doubt they're ever going to send them, so I'm probably going to cancel mine and order something else. I am also going to make sure it's not the same seller. As of today (May 30) mine have finally shipped.
1386696
I have not experienced the problem you mention with mine. They seem to be very concerned about their reputation, so I would contact them and ask them to make it right.
1744255
Good question. Horrible service! They have called me at least 4 times a day for the past 2 weeks asking me to change my negative rating on here, and I refuse. The quality is so poor and the item is mislabeled.
1777510
I'm not sure, we haven't had any problems with ours and we've had it almost two years. I would just try contacting them. I think most companies want to make things right.