I have tried for hours to try to clear paper jam, I have cleaned it, put new paper in it, unplugged while on, nothing but paper jam. Any ideas??
321388
This printer will give you endless problems, to numerous to repeat here. They are mostly covered in the one star reviews on Amazon. If possible get a refund under guarantee. However if you cannot do this try the solutions given in the u-tube link below. https://www.youtube.com/watch?v=EbnYFNNb7Es I hope this helps. My heart goes out to you for buying and having to work with this printer.
1634344
If you haven't figured this out by now, use your on screen manual that should have loaded to your computer program list when you loaded your printer. I've not had this problem, but did have one and after hours of researching on Google I brought up the manual and followed the directions - viola, problem solved. I did have a paper jam once and couldn't see it until I opened the back of the printer. Also, always remember to push the flashing button when you've completed any task - it let's the printer know to proceed. (Richard's wife, deb)
1218433
I did, you need to do a hard reset to get it back in order. I believe there's a little hole that you stick a paperclip in for 30 seconds or something. There are instructions on the website.
60401
I had the same issue. I took the ink out, shook it and unplugged the printer and replugged it. Good to go. Hope it works for you.
1623820
Hi Cathy, I didn't have this exact problem with the printer but here is how I have fixed the problem in the past. It is usually from a dry atmosphere. Try buying a smoother higher quality paper. You can keep the paper in an area where the air is more moist and this may help. The other remedy is to take a sheet of Bounce and tape it (all four side) to the bottom of the paper drawer and if you open the back find an area on the door and tape a sheet there. Hope this works for you.Jeff
1763098
When the paper jammed or is jammed (and needs to be cleared from the printer), when you need to replace ink cartridges, etc. Probably after you clear the paper jam or replace the cartridge, just press the OK button and that may clear turn off the light. When that light goes on, it should prevent you from printing until you turn it off. That's the OK.
867147
I gave the printer a good review and I am still happy. I did have a paper jam problem a month ago and there was a piece of torn paper in the back of the paper tray. I would suggest you call the customer service and they will go with you step by step to look for the problem. If nothing is found, they will give you the closest repair shop (Brother pays if under warranty). Hope it works out but maybe you got a lemon.
1528011
If you cleaned it you may have damaged the little silver disk on the bottom. I don't think there is a fix. I would let it dry out completely, then the next day fill it up again and let it sit for a few hours before you try turning it on again. I have had 1 break because I was not gentle enough when cleaning it. If there is a fix for damaging the little silver disk, I don't know what it is. Sorry I couldn't be more help.
229726
I have had the same issue you must pull out will disconnected all the little papers that are stuck in the rollers that do not fall into the bin then it will run smooth again until you have to repeat the process.
1815881
Plug the old one back in and see if everything works like it's supposed to. That will tell you if it's a problem with the cartridge. Next step would be to try the other, new cartridge you got and see if it causes the paper jam alert. The other resource to utilize is the printer manufacturer. Ask a tech rep.
613558
My previous answer of yes was a mistake. I have experienced no paper jams as of yet
418893
I have never had a problem with paper jams. Are you sure that all of the packing material has been removed?
964384
I had the same problem. They said go into REG EDIT and delete anything in the registry to do with Neat. That worked as far as installing the program so I could open it on my screen. But the scanner itself hasn't worked yet. It's telling me no drivers loaded. That's where I am right now. I've been messing with this for almost a week now! I really wanted this...was all excited to ditch tons of paper. Now I'm pretty much ready to give up and return it.
912111
Did you peel the paper off of the sticky pad on the bottom? I've had mine for a year and it sounds great wherever I put it, however it's about time to replace the sticky pad.
1745469
I have not had a problem with jamming. Sometimes the large stack of paper stops feeding into the shredder but if you lift the cover and straighten the papers it will start to work again. I am happy with the shredder. I usually use it while I am at my computer. Just place your papers and forget it.
575277
It does that once in a while and it is because the roller has not come down to engage the paper. I just push it down manually and it works again. Looks that needs to be reset.
1623817
Sounds like you need to have a technician check it out. I have had this printer for a little over 2 years of daily office use and have never had a problem with jams unless I try to stuff too much paper in the bottom tray.