my new 4 sect mt190 just arrived. possible packing ? Did yours have styrofoam top and bottom for cushion? mine just top. also no warranty card. o/w good. ideas?
332170
Mine arrived fully protected ( top & bottom), with warranty card and instruction book.
878374
No the packing issue was still present when I received mine..... The trucking company basically tossed it off the truck without even telling me.... Th cardboard was basically disintegrated and all that was left was the 2 nylon straps holding the pieces together... I opened what was left and put it together and partner I will tell you it is so worth it...no damage and a great sturdy table that I use constantly....the price is what intrigued me.....I am a chef and put it in my outdoor kitchen...just perfect....I would say take the chance...you know amazon will stand behind it if damaged
425766
Contact the seller. My seller was melfiimports- Amazon market place. Mine was damaged and they promptly took care of it. I gave the seller high marks. I hope this helps. RV
1602305
I hope you bought it from a place where you can return it without extra cost to you... because the alternative is to pack it up and ship it to manufacture for fixing... You pay the shipping cost both way... Lousy Company Guarantee policy...
599552
I have sent TRC a request for the warranty and support information. I didn't get anything in the mailing package. Thanks for the request. It exposed me that I didn't have any info. When/If they respond I'll post it. It's a great tool for safety, security and a piece of mind. Sorry that's all I can do for know.
322575
Is it still under warrentee? If so contact company. I have found even if things are under warrentee they may make you pay postage and it is expensive. This has long become a throw away society, sadly. They make it to difficult to get repaired unless you know of a local repair shop, then get an estimate from them. This may be the best way. Anything is fixable but they would rather sell you a new one!
1710519
No it dosnt, be carful when you order since it happend with me; I've ordered it and did not pay attention to the details and ended up having it in my Carage unused; it is for Fatbob and I have a Road King :(
1358319
I bought one of of Craigslist used. It was under warranty. I called them they send me parts I needed and some extra without any fees or shipping charges. I will seek for this brand in the future.
791571
Sorry, it's been too long since I assembled it to remember. I do, however, remember assembling the bike twice and thinking, how would someone who is not extrememly careful ever assemble this bike without breaking something? I would take S. White advice and check out the YouTube.
2160535
No, sorry! But if you get it, would you please post a reply to this with the info. I bought ours in November and it's shredded in spots, so we will be needing a new one in the fall.
1899643
I ordered the swivel rockers. But, I received shopping confirmation but they have yet to deliver. I questioned the seller and they said they were out of stock. I paid for them and received the shipping dates, now they say they have attempted to deliver but no one came, called or left a message. Still no table and chairs. May want to think about ordering from some one different.
1881253
Hi David. I absolutely love mine. No problems so far. If you order it...just fyi...the parts are UNDER the island. Crazy place to put them.
868447
I'll be interested in what you learn. I tried to obtain a refund and free shipping to return it, but both were unsuccessful. They said there was no guarantee. After you make your complaint, we should let Dr. Oz know of our experience, don't you think?
1983166
We have moved it several times and had no problem. Do you still have the users guide? I think that they cover it in there. Let me know if I can help further. By the way, I am enormously impressed with it's style, function and looks!!
311685
Why wait? Get the process started, even though I have no idea what your ordering.whats so special about the fall? Order one for me too! Jk
554588
Sorry, Donna, I have lost all of the packaging and paperwork somehow. But I would contact the manufacturer and describe the damage, to see what kind of warranty is available.
1154305
I had the same issue. I ended up buying a parts KP1010 and replaced the top. I was lucky that the parts KP1010 had good parts. I had to do this twice.