I just received the mouse, when connecting the USB and placing the batteries, I tried to make it work, but it won't… anything else I need to do?
137040
No, that should work. Since it didn't, perhaps double check that the batteries are in correctly & check the USB port to ensure that there isn't a different issue. Best of luck!
324055
That happened to me and the dealer responded with another mouse on the way before I told him what was wrong. The other one presented no problems and started operating right away. Did you turn the switch on?
324056
I don't have it in front of me, but I believe there is a tiny switch on the bottom of the mouse which turns it on and off. It's not the best quality mouse, but if it's not working, that might very well be the issue.
324057
Mine is in the garbage. Looks like a toy. A waste of money. Sorry I'm too late to help you.
1171781
This is probably 1 of 2 issues, either you arent plugging it in all the way and its losing connection, or your usb port is going bad/isnt up to date/is conflicting. I have win 8 64 bit and only the laser sensei fnatic installed for mice and all system drivers up to date, and it works flawlessly on a usb 3.0 port.
1232273
unplug it. plug it back in. tern it off and back on via the little on/off switch on the bottom of the mouse. if none of that works get a refund.
155569
Open the battery case, inside there is a little USB connector plug it in to a USB port, turn on the mouse wait a minute for windows to finish installing the driver and it should pair automatically.If not then just push the connect button on the bottom of the mouse.
1749858
Are the left DPI LEDs working? If yes, it might be a software issue.If they are not working, check if the batteries charger is actually working, if it is, then check if you properly installed the battery inside the mouse, if it's ok, then try the other battery " you get 2 batteries ".Hope it helps :)
1944051
Dear Kornelia, the mouse came with an USB Bluetooth adapter. Connect it to your computer, after recognition, look down your mouse and will find the ON/OFF switch. Turn it ON. If you can't see the red light then charge the mouse'a battery with the USB cable, the connector is on the front side of the mouse. If all above was meet, then your computer should've recognize your new mouse. Enjoy it as me.
2251581
There's not enough information here for me to determine your specific problem. Some general troubleshooting tips: try it on a different USB port. Try it on a different computer. Does the DPI light turn on when you turn the mouse on? Does the red light on the receiver turn on when you plug it into the USB port? Does it flash when you move the mouse?
1324757
In side the battery thing there is this little wireless rectangler item just plug that in the your computer turn on the mouse then it should work
1455316
Inside the mouse battery compartment is a small wireless receiver that needs to be plugged into the computer's USB port. They seem to have left this important info out of the instructions, but once you do that and put in the batteries, it should work fine (the mouse has an on-off switch on the bottom also).
1689273
My mouse does not have an "on" switch. After you put the battery in and put the usb adapter into the laptop click the LEFT top button on mouse and wait about three seconds - it should then work fine. If I leave my computer for any length of time it will silence itself and you must click the left top mouse button again to get it going. Great feature as it helps extend the battery life. Good luck! ** ALSO ** if working properly there will be a small red light illuminated on the underside of mouse - just flip it over and you will see it lit up if working...
1944047
Plug the wireless piece into an empty USB port. Turn the mouse on and it should work. If not then you may need to charge it by plugging the cable into the mouse and a USB port.
2169219
Connect the usb plug into the computer & turn on the mouse. It should respond allowing the mouse to move the icon pointer.
2071737
Have you gone to settings and select mouse to make sure it is connected? Make sure it is on? Change the batteries? If so, then you probably have a defective mouse and should return it. Sorry, I can't think of anything else.
1275476
I found the solution via Logitech support!This issue sometimes proves to be static energy trapped inside the mouse. Please plug the USB receiver into a different USB port, and use this procedure to drain the mouse of all static energy: 1. Shut off the mouse and remove the batteries.2. Press all the buttons repeatedly for 30 seconds. This will drain all the static energy that may be trapped in the mouse.3. Put the batteries back in the mouse and turn it on4. Wait a few seconds for it to re-connect and test the left click
1179689
The mouse has worked fine for me, I've had it for over 6 months now, no problems. But here's a link to download drivers for the mouse, might help. http://www.logitech.com/en-us/support/corded-mouse-m500?osid=23&bit;=64
1944050
At least you had the mouse in the package, plug in the usb receiver its plug and play should work fine and turn on mouse
1735612
I'd like to help very much but I'm not as computer savvy as you would hope!! However I do know this mouse is a crappy thing, it has a mind of it's own & will work if it wants to & won't!! Try another mouse to see if you get the same problem, the mouse I have also had the lights on but yet nobody was home!! Try another mouse from a friend if you don't have one & the best I can tell you is to buy another mouse that's value is $15. or more 7 it doesn't come from any part of Asia!!! Good luck & sorry you have the same bad luck I did!!!