Early reviews indicated issues with condition of the wagon after shipping - Is this still a problem?
348688
I ordered the wagon for one of my grandchildren and it arrived without any problems. My son put it together with no problems. Hope this helps?
348689
We ordered ours in November 2013 for a christmas present. It arrived in excellent condition. Our one year old grandson loved it. Highly recommend.
348690
It was perfect - NO problems at all!!! We used it for our 9 month old grandson to be wheeled down the church aisle at our daughter's wedding and it was the hit!
2229399
ours has started having issues this season as well, ( less than a year old) I plan to open it up and see if there may be debris or chemical buildup restricting the moving parts..... not sure if there is a fix? would like to hear what problems/fixes others have had as well
510971
I love this wagon, it is awesome. I run a daycare and use this wagon daily. Have had itabout 2 years. But The front wheels get bent. If surface is uneven you have to lift front. The wheels bend away from frame. I have been through 2 wagan because of this.
1937747
Mine was fine. If it's going to bother you though, you're not unreasonable to exchange it since it isn't cheap.
1230197
No, we did not have any gasoline smell on our wagon. Perhaps it happened in shipping and you should contact UPS.
701561
If I remember correctly, the wagon came out of the box with wheels attached, I had to put the side gates on and attach the handle! Not hard at all! We use the wagon here with a bunch of ladies!! Great buy!
525595
should be against manufacturer defects and shipping damage. check with place of puchase.
921923
Be sure the tub is sitting flat on the flatbed. Of course it all depends on what the item(s) are you are trying to transport, how are you going to secure the item(s) and what type of surface the wagon will be pulled across. The flatbed may be rated at 600#, I dough the tub in and of itself is.
176521
I read someone's post on a another tv that said the "small cosmetic damage" was nothing more thing some sticker residue. Here's to hoping mine comes in that good of condition too. I'm saving over $200 buying this way.Keep in mind, if the item is being listed as Very Good by Amazon, chances are, the cosmetic damage isn't too bad. Now, if it had said 'structural damage', I'd be more worried.That's just my take on it.
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
1153582
I recommend you contact the seller. I needed additional information for the inspection and they were very helpful. They might have not shipped it and if that's the case I'm sure they will if you ask them.
1904795
I have not had any trouble with my wagon. I expect that this wagon had tubes inside of the tires. A dealer that sells tires would know where to get these tubes
1411391
Sorry, I've never had a problem with mine. I think, like Patrick suggests, if you contact the seller they might be able to work something out for you. Good luck!
2055470
You might get a piece of crap box that is beat up like I did. Poor packaging. Even the car looked used and reboxed. Should have returned it....
1904796
We use the cart a lot and haven't had a bit of trouble with it or blew a tire out I believe it had a warrenty for so long.. will have to contact Amazon and see what can be done
238529
As a train collector my advise would be to find a local train shop to have it repaired. This is not an unusual problem but also not an easy repair. There is a locking pin that has probably broken off and a replacement is simple by a qualified repair person. Not a great DYI project.
2279286
I just called the phone contact on their web site and spoke with a service rep. You return the machine to San Francisco, where the importer is located. He told me that if there is going to be a problem, that it will probably happen within the first 30mins +/- of use. They may also open a service center in New Jersey in the future. The price is artificially low right now, as they are trying to get a lot of machines out there and get their reputation established. I think I will purchase one of these.