I just bought this mouse. However, I can't get functionality on some of the buttons, and I get message saying "Your mouse is not plugged in." ???
316073
I'm not too sure if your mouse is defective. I've been using this mouse for while and it's been fully functional for me. I would try switching between user profiles on the mouse which also change the color of the mouse lighting. It may also be a software issue.
316074
It is my experience that the GX1000 is not compatible with USB 3.0. Please use a 2.0 port, assuming you have one.
316075
try downloading the utility for the mouse (http://www.asus.com/support/Download/25/4/GX1000_Eagle_Eye_Mouse/17/), it is compatible with USB 3.0
74050
Start with the easiest first - did you replace the batteries in the mouse? If you did alreay, try reconnecting by pressing the connect button on the mouse with a pencil tip.
1837270
The mouse works well for me. The movement of the mouse is a function of hand pressure and the surface over which it slides. Maybe you need to get a new mouse pad? Amazon would be more than happy to sell you one with your order. (:-)
808091
This happened to me. There is a small reset hole on the mouse. Put the end of a paperclip in it and hold for about 20-30 sec to do a reset. It should fix the problem
404872
First try unplugging and plugging it back in. If that doesn't work, look at the bottom and see if the laser is on. If it isnt, the laser could be dead. You could try reinstalling the mouse drivers.If all of that fails, i recommend getting a new mouse. Go for the $20-$50 logitech mice. Much better quality and never break.
1971510
Usually the mouse goes into power save mode. Clicking a button pulls it out of power save. Hope this advice helps.
1638875
Ihave Two of the 3M devices, one at work and one at home. Three comments1) the pain in my left forearm and elbo has lessened greatly (love the product) (2) I have had no issues with either device right out of the box, they worked great (3) suggest going to control panel and in the search window (assuming you are on a PC not a Mac) then type in "mouse". Look thru the functions, and reset to your desire bet you can resolve your issue. Have you contacted the seller or manufacturer for assistance? there you havit.
1735612
I'd like to help very much but I'm not as computer savvy as you would hope!! However I do know this mouse is a crappy thing, it has a mind of it's own & will work if it wants to & won't!! Try another mouse to see if you get the same problem, the mouse I have also had the lights on but yet nobody was home!! Try another mouse from a friend if you don't have one & the best I can tell you is to buy another mouse that's value is $15. or more 7 it doesn't come from any part of Asia!!! Good luck & sorry you have the same bad luck I did!!!
324056
I don't have it in front of me, but I believe there is a tiny switch on the bottom of the mouse which turns it on and off. It's not the best quality mouse, but if it's not working, that might very well be the issue.
571378
Try changing the mouse settings. or may be when the mouse is plugged in it is starting a process, check under task manager, to see if there is a processes which is causing this .BestErgo Brothers
709231
I'd hope most likely you could get a replacement sent or if not maybe find a spare usb piece. if not that's just plain stupid because that piece is smaller than the tip of my finger. if I didn't use the mouse all the time and keep it plugged in my laptop, that usb would probably been long gone. Oh J Berry, this is how you program the mouse for any computer. First, open the door next to laser lens on bottom, insert 2 AA battery, and return and close lid over battery compartment. Okay! Okay, joking aside, insert USB plug into any USB port you have free(note: easiest to reach, seems to work great). Alright, turn mouse over and find switch which has 3 options; off, on with battery save(no lights), and ON( screw energy saver, this mouse is bomb), turn to either Ons. Bam mouse now works with you pc
347979
I use a Logitech Anywhere wireless mouse. But it takes over some of the functions of the mouse pad. Like scrolling is assigned to the mouse, and finger gestures no longer work. I don't mind that much. Since I prefer the mouse to the pad . I haven't found a fix yet. Maybe it's a Logitech software issue. Haven't tried any other mouse.
455286
Common problem. I solved the "USELESS MOUSE" by attaching the wifi dongle to to the extention cord it came with and made sure it was visible. There are other 2.4ghz controls that maybe interfering too. Make sure no other wireless apparatus is being used around it. this does not have a bluetooth capability. This is the downside.
1937500
sorry to hear that you have had a problem with your wireless mouse. i have had no problem at all so far. the only thing i had to do, and i have had mine for quite some time now, is to replace the batteries.
1275398
my g502 bought 1 year age, but its wheel button can't press today because of it felled off from my bag. so l want to fix it right now, and what i should to do? it is a wonderful mouse, i can't lost it
471537
I have not had a problem with my mouse. I would try putting in fresh batteries.
177888
No. Nothing is working at all.. When i plugged mouse before(when it worked) i had been seeing a lights on a mouse and hearing the sound after plugging in. Now I hear nothing, I see nothing.. Mouse is completelly not working... And the main fact is that it happened with no reason in the middle of the game.. I did not crash it. I used it carefully because it costs fortune..