Files Missing but Folders Appear I purchased this external hard drive and copied over music and other files a few days ago. After copying my files (more than 15,000 MP3s, etc.) today the folders are all on the hard drive but each folder is empty. Everything is missing and icons for Word and Excel documents appear but do not open. I am not using the supplied software; I just dragged stuff from my hard drive to the portable drive. Are there any solutions to retrieving the files? I tried unplugging the unit, but that didn't seem to help. Files Missing but Folders Appear I purchased this external hard drive and copied over music and other files a few days ago. After copying my files (more than 15,000 MP3s, etc.) today the folders... » Read More Files Missing but Folders Appear I purchased this external hard drive and copied over music and other files a few days ago. After copying my files (more than 15,000 MP3s, etc.) today the folders are all on the hard drive but each folder is empty. Everything is missing and icons for Word and Excel documents appear but do not open. I am not using the supplied software; I just dragged stuff from my hard drive to the portable drive. Are there any solutions to retrieving the files? I tried unplugging the unit, but that didn't seem to help. « Show Less
32461
I have the same problem. I also have not found a solution. I get a delayed write error and then all the folders etc are empty. I have searched for days for a solution (on mine, the contents ARE still there but aren't shown and can't be accessed unless there is a short cut on my desktop). If someone knows what to do, please help.
258045
I have found that if I unplugged the hard drive from my computer, and then plug it back in, the files appear on the hard drive again. So now I just leave it unpugged all of the time and only hook it up to my computer when I need to copy something over. I also called Western Digital back last year and they were willing to take it back and send me a new one, so if it's still under warranty you may want to try that.
1368823
It does not show up anywhere in any mode. In order to see it, to open it as a folder, you must enter special combination of keys, you can customize this combination. It is completely invisible, but in order to work the machine must be restarted. Only problem that I had is that device is not recording all key strokes correctly, especially if user is typing fast. Hope this helps.
1957243
you may check 1)hard drive should be self power- it should not getting power from usb that is connected to tablet2)hard drive should be in FAT32 formati have tried but i have different issue as it recognize it and immediately it says - external drive is dismounted unexpectedly.and cant see data of hard disk. I have 40gb Dragon drive 2.5 external harddisk.
741703
More information please: OS? Steps you have taken (I.e. Have you unplugged the drive and restarted the computer, etc.) also, was the drive bring accessed when improperly ejected?
326999
That's the answer I'm looking for. I have tried to recover a very important file myself with no luck so far! Nothing in the instructions that even gets into recovering files. I am afraid we may have lost them forever!
2153627
Two things you can try... 1. Try and reinstall it from scratch. As if it is brand new. OR... Check your device manager in your computer and make sure it is selected. Hope it helps! :-) (And what you'll want to select is the BD (which is your external disc drive we're trying to get recognized)...
1423734
I had the same "issue" and decided to install an updated version of office. At my office, I'm moving files onto a stand alone drive so that I don't lose any information and plan to transfer it when I reload "7". Safest thing I can come up with. Sorry, wish I could help more! DonDon
2912
Normally when you plug in you should see the files on the drive from my computer which you can transfer, delete or copy to, sometimes computers asks you if you want to backup to a storage device, you should choose no, other than that if you keep on getting this backup issue there are free software you can use to retrieve your files from hard drives.
451125
If you have windows, just do to your windows explorer, it will show up like any external hard drive. You copy paste files onto it and create folders the same way you would on a USB stick or external hard drive. You can also rename the folders from the default name they come with.
232624
I doubt it, I bought this software for the same reason, accidentally deleted a file from a hard drive (not the mac one, but a USB one I always use as a 'work' drive). I tried the software in various 'modes' but to no avail. It did not recover any type of file I was looking for. I doubt you'll ever get those files back...
327002
I have not recovered any deleted files from this device as of now. But it should be similar to recovering data from a regular flash drive. There are various software that can help you with this. But i would read reviews on internet before using anyone of them
1560298
At this moment I am pulling data off an external USB drive that appeared to be totally dead. Clack, click, whiirrrrrrrr and never came online.I froze it. Not kidding:http://www.emergingtechs.com/posts/put-your-hard-drive-in-the-freezer-to-recover-data/Mine works for about 1/2hr until the drive warms up again, then back into the freezer. Given this scenario it makes sense to know what is critical, get it first, and get the non-essential stuff later. All my important stuff is already recovered and now I'm copying over 40GB of "nice to have" stuff.As soon as this process is over I'm going to improve my backup scenario! At this moment I am pulling data off an external USB drive that appeared to be totally dead. Clack, click, whiirrrrrrrr and never came online.I froze it. Not kidding:http://www.emergingtechs.com/posts/put-your-hard-drive-in-the-freezer-to-recover-data/Mine works for about 1/2hr until the drive warms up again, then back into the freezer. Given this scenario it makes sense to know what is critical, get it first, and get the non-essential stuff later. All my important stuff is already recovered and now I'm copying over 40GB of "nice to have"... » Read More At this moment I am pulling data off an external USB drive that appeared to be totally dead. Clack, click, whiirrrrrrrr and never came online.I froze it. Not kidding:http://www.emergingtechs.com/posts/put-your-hard-drive-in-the-freezer-to-recover-data/Mine works for about 1/2hr until the drive warms up again, then back into the freezer. Given this scenario it makes sense to know what is critical, get it first, and get the non-essential stuff later. All my important stuff is already recovered and now I'm copying over 40GB of "nice to have" stuff.As soon as this process is over I'm going to improve my backup scenario! « Show Less
272772
Strange. When it came in, I found the drive as being alone and empty. I partitionned it in three separate parts for work purposes, but it's supposed to be here! You should contact MSI!
505085
The drive may not be formatted or formatted with the right file system, you can check that in disk management or the drive could be bad but most likely needs correct format. I just tested mine with my Windows 8 laptop and it works fine.
85970
Ouch :( I was in a similar position when I moved all my multiplayer saves to my flashdrive to play at friend's, but the files became corrupted after a while. I had thankfully made a backup on my pc 3 months before with Xport 360. So you're saying evrything was moved from the original drive to the new one over the cable but the data wasn't there when you started the 360 with the new drive? Or did Xbox Live apply an update and the data was erased after the update? It might still be there and recoverable, just unrecognized by the 360. First do not pit more stuff on the drive! It increases the chance of any data there previously being overwritten or becoming fragmented! Best to not even turn the 360 on with the drive in. Try using fatx explorer, as it actually has a recovery tool for deleted files. If the 360 redormatted the drive entirely though, your data is gone, as formatting deletes the data and overwrites it with a blank slate.
38797
Check to see if the location you were downloading them to (hard drive? USB stick?) is full. If not, then the OS just hiccuped. Of course you can start where it stopped--just highlight the uncopied files & use the computer's Copy command.
1185050
Recently I added a drive with data to mine. and I was able to restore the data, Back it up and format the drive for a new use. it worked well. I was using windows 7, I am not sure of the format I believe it was NTFS.