I have NO adjustment dial under my lid near the reservoir fill nor do I have a + or - button, it shoots out twice as much soap as I need, please help
319132
On the back of the spout there is a + and - sign. Push those to increase or decrease the amount of soap dispensed.
319133
The adjustment is done just behind the spout. If you turn the unit so that the spout is turned away from you you will see indicators for plus and minus. Press plus for more, press minus for less.
319134
the plus and minus signs are located on the back of the pump on the top - not inside under the lid
319135
If you ordered this model and it doesn't have a volume control, you were not sent what you ordered and should have it exchanged for the correct device.
319136
You can find it behind the dispenser spigot (on the back ) will find a plus and minus sign Press that section and a blinking like should come up unless your unit is not equipped with that feature
306454
There is a problem with the spring inside.....it should come back up almost as fast as your hand...Mine work great & would buy one again...you need to return it..must be defective....only other possibility is if you are using a very thick bodied soap....most liquid hand soaps should be fine.Hope this helps. Bob
1963214
Put some soap in it and try to run soap through until it comes out. You may need to pull down on the dispenser tip
1452086
Had the same problem with several soap brands. Seems as though the underbody dispenser apparatus gets plugged up and allows the pump to be depressed, but has insufficient spring left to allow it to back come up again: thus you get a short stroke/minimal output problem. I tried cleaning it, oiling it, etc... nothing worked. Just replaced that part from Moen's website. Hopefully its a fluke, because it isn't even a year old yet.
2198820
I had the same problem so I called Clairol. You must push DOWN on the pump while turning counter-clock-wise. TA-DA!
2274463
There is no adjustment on it that I have found. If you are using a thin/ runny type of bar oil, it will run out a lot. I have been using the really thick/ syrupy bar boil with no problems.
814223
well make sure it is filled with the dimeneralizer, and turn the knob to allow the water to flow thru the tube and press the red button.you may have not turned the knob enough to allow water flow. also the water container needs to be elevated about 3 to 4 feet above to allow the water to flow through the tube.
438294
I had the same problem! Hold the center ring, in between the pump and base, then spin the pump.
519975
Mike, had this issue once with my old pump, I accidentally switched the L1 and L2 wires. Mark them first ( for the future) and swap them. I also heard to make sure the internal ground and the external copper ground is attached as well. Hope this helps, once you dial in the timers this pump is pretty awesome.
1678886
A couple things could be the issue here. First check to see if your water pressure is at it's maximum at the source.Second make sure the adjustment on the hose end sprayer is adjusted so that you get maximum flow through the sprayer.After that ensure that your siphon pick-up tube is inserted into the housing properly, and you have the adjustment dial turned to E to start.The last thing to check, is if you have a well source, or municipal water source. If your water pressure supplied to your home is less than say 40psi you might have an issue with not having enough flow to initiate siphon of the soap/detergent.Let us know how this helps! A couple things could be the issue here. First check to see if your water pressure is at it's maximum at the source.Second make sure the adjustment on the hose end sprayer is adjusted so that you get maximum flow through the sprayer.After that ensure that your siphon pick-up tube is inserted into the housing properly, and you have the adjustment dial turned to E to start.The last thing to check, is if you have a well source, or municipal water source. If your water pressure supplied to your home is less than say 40psi you might have an issue... » Read More A couple things could be the issue here. First check to see if your water pressure is at it's maximum at the source.Second make sure the adjustment on the hose end sprayer is adjusted so that you get maximum flow through the sprayer.After that ensure that your siphon pick-up tube is inserted into the housing properly, and you have the adjustment dial turned to E to start.The last thing to check, is if you have a well source, or municipal water source. If your water pressure supplied to your home is less than say 40psi you might have an issue with not having enough flow to initiate siphon of the soap/detergent.Let us know how this helps! « Show Less
1386263
I just refilled one of mine recently and didn't have any problem. I wonder if soaking the pump action portion in hot water with a little vinegar might clear any soap build-up that may be clogging the mechanism.
1386257
Hmm... We've refilled ours several times without issue... Does the pump portion work (i.e. go up and down) but no soap comes out? Did you try emptying it and adding more water to the soap and water mixture? May be possible that the soap mixture is too thick...
1774541
After I unscrew the pump the diameter of the top that you would pour the soap in is just right at 1 inch...hope that helps!
2136009
I got the same issue at first. I managed to open it up this way: Hold the bottom plastic/clear at the point (the spout) with one finger in one hand, and your other hand is holding the the stainless/metal part, then pull the clear plastic part away from the stainless /metal part. Good luck. Hope it works for you.
2218219
I just hold below the part where it lengthens or shortens & twist above that part to loosen & then adjust it. Sorry you are having problems. I love my mop!
1734611
There should be a dial on the pump itself. If not, put a kink in the return hose.
2170991
I tried to adjust it too... no luck.... just use less water in the tank and aim it to the side.... the beta will get used to the current :)