I'm sooo confused! How do I install this thing?? It's not balanced and the holder things just fall out!!! What is going on with this??? PLEASE HELP!!!!!!!
344772
The two supports slide in and lock. It takes some force to slide it forward to lock, once there locked into position they will not come out. Then I used screws to attach it to the window sill. Our cat is a big cat cat around 16lbs and jumps from other furniture onto it and it supports all of the force and weight of him jumping onto it and it has not failed. Our cat loves it, uses it all the time, we love it too.
344773
I have two of these and my cat loves it. Make sure that the legs are in the right slot. This is based on the width of the widow sill. but you will find out that the Velcro does not last very long.
344774
The snap on shelf supports are a pain to get into their slots but don't give up - they will pop in if you really give them some force. Hold the shelf up next to the window sill to figure out where they belong on the base. I used screws to attach the shelf to the window sill. I turned the cover around to the opposite side to give my cat a roll to lean against so she won't roll off the shelf. This could be designed to be put together a bit easier but it is great once you figure out how it works. My cat spends at least part of every day on it.
344775
Yes, it does take force to get the holder things attached. I stood the shelf on edge on the floor and used pushed hard until the clicked into place. I, too, turned the cover around to help keep my cat from rolling off.
344776
The legs snap on the base and it does take some force. I used the screws to attach the top to the window sill so remove the cloth top attach the screws and replace, I did use the picture to see the legs should go as it was simple but I needed a visual! My kitty loves this little window nook.
1164990
Salam....sounds like you put it together wrong. Of course it could be defective I suppose. I put mine together like the picture and it works fine...
947995
Hi I am trying to figure out how this is supposed to be mounted! does anyone have a photo? for the wall
264209
Hi, here is a link on how to install the caddy - https://www.youtube.com/watch?v=olA1KuZuJ3s. I am sure you can find more on-line or on youtube. The caddy holds the attachments.
2274311
Talk to the company. Mine popped out during installation because I didn't follow the directions like they said. But now it's in there and been fine for months.
1067724
Nooooo! I only put maybe 8 total per slot; 4 per side. I would just use more than one slot, or switch to another kind of holder.
448033
Mines came attached, not sure how to attach it. It should have come already attached, you may need to return it.
448707
I haven't had to do it yet but I pulled out the instructions that came with it. Wording is confusing but I followed instructions and then in mine is mounted over an island. I can see the wires and arrows referred to in instructions when I look from the back side of unit. I don't want to take it apart - but if you haven't looked from the back side that might help. If I could figure out how to insert a picture I woukd send that and a picture of the (confusing) manual page. If those might be helpful to you, I'd be happy to email them to you but I'm not sure how to get my email address to you without posting it here.
807822
start by pushing the bit at an angle. if the holder is new it may require a bit more force. once the clip is broken in it may go easier to get the bits in place. hope it helped a little have a nice day
1278043
Hi Dr. Mark it is really hard to do it. I was unable to do it. I had to have my brother come and help me and try to figure it out. He was able to do it but then just last week after one week of it staying on it fell down. I wish I could help you with it but you just need to turn it and then it is suppose to hold. The directions are very poor so it does not help much. Sorry.
752096
Same thing happened to me. They had this plastic holder stapled on the back part of the drawer and it was loose when I got it. So hopefully you didn't throw it away. I had to screw it on myself. I sent a complaint, but never got a reply.
702008
Sounds like a manufacturing error, the one I got is quite solid and stable. One solution to that might be to insert a sleeve to tighten up the loose space or if you just purchased it see if you can get it replaced.You might have to improvise and create one from plastic or something similar. Teflon would be great.
1496344
Hi Michael! I'm so sorry but I'm a 65 year old woman who just buys and gives things like those to my son. And my son brings it to a shop that does the mounting or whatever is needed to be done. How I wish I could have been of help to you. I'm so sorry. Thanks.
2214753
Pull apart the wide hinged music holders. If it sticks make sure both angled horizontal bars are folded down in the middle of each. If still stuck close up and start over. I love mine. Roger
440146
I am not sure what you are trying to do so more info may help.It sounds as you may be extending the width of the table ?if so it would be possible to screw down the clamps upside down ,you would need 2, and then pull the extension board tight to the existing system.If this is not what you're looking for ,supply more information and maybe one of us can help....John
104267
To be honest, I had a friend install it! It came with a "blue print" and screws, and it seemed to be attached from the bottom.The friend who installed it, said it wasnot hard.I would contact the manufacturer.
1990213
...just push it Real Hard! Take the mount off the base first. does that help? Any luck? Let me know?