I need some help.. I really like this product and maybe scanned close to 100 photos. Now when I try and scan, it leaves a double white line on the scanned electronic photo.. I tried to clean the scanner and it wont go away. I don't know if I should return or what to do. I need some help.. I really like this product and maybe scanned close to 100 photos. Now when I try and scan, it leaves a double white line on the scanned electronic photo.. I tried to clean the... » Read More I need some help.. I really like this product and maybe scanned close to 100 photos. Now when I try and scan, it leaves a double white line on the scanned electronic photo.. I tried to clean the scanner and it wont go away. I don't know if I should return or what to do. « Show Less
348123
I have made a lot of scans yet so I have not had a problem. I f I were you, I would cotact them and ssk them their policy for returns they may repar or exchange it. Good luck!
348124
I haven't used the scanner enough (maybe only 5 scans?) and so haven't encountered that problem. When researching scanners, I came across someone else's review (think it was on the Kodak photo scanner) that mentioned there were two causes for white lines, the scanner needed cleaning or the device needed to be re-calibrated. I don't recall the details, but you can try researching causes for white lines and then maybe correct the issue. The only other suggestion I have is try calling the company to see if their customer service can provide troubleshooting. Good luck!
348125
Returning is likely your best option. I too ran into the white lines appearing in my scans, and multiple cleaning and calibration cycles didn't resolve the issue. It's a bummer too, I really wanted to like this product for it's fantastic ease-of-use.
1297530
I, too, have the old, old, old large negatives from the early 1900s through 1960s - most are B&W; - that I want to scan. Will this scanner do those? I had purchased a PanDigital Photo/Negative Scanner, but it would only do 35mm negatives, so I sent it back. I really need to know if this will do the old old old b&w; negatives that are big?
777159
We wonder if there is a spot on your scans. If so, please use the brush coming with the product and clean the "scan mirror" from the bottom. Our customer service just contacted you to offer help. Please pay attention to your mail box.
739886
I had to turn my off and back on again and made sure there wasn't a jam.....after that it worked great. It is kind of touchy about what you try to scan. Old photos like the instant camera photos are to thick and will cause a jam.........
1756146
I am having the same problem of some slides scanning as negatives and someitmes one slide outof four not getting scanned. I found nothing in the FAQ or on the Canon site for the 4400F about this negative slide image problem, so I sent them an email for help today and hope they have a fix. I'll post it if they do.
1228706
This cleaner will not take care of what you are descibing. The yellowing is from light....indoor lighting, sunlight....could even be from common things that happen in a house like cooking smoke, oils in the air. And just age of the image. The best way would be to have it professionally restored whwer it is scanned and re-edited. This is a coslty process, but worth it IF the image is that important to you. Hope that helps....
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.
333635
I ran into the same problem when I first used it. I found out that I was scanning the pictures upside down, thankfully I caught it after 5 pictures when I checked. Also, make sure your card is formatted.
1225468
It works great. The only issue i've had is i am very forgetful sometimes i forget to check the light management system and i take a really dark/light photo. Just make sure you don't have any standards set high the photos on black and white film look good but the color ones look really vintage. Also i don't know where your camera is coming from and what condition it's in. I got mine in very good condition and it looked practically new. If you buy it only take pictures from 3.9 feet away unless you have a close up lense. If you do take a picture close up it'll turn out blurry. Which means you have to have someone take a picture for you if you want to be in it. The film is a little expensive too. It works great. The only issue i've had is i am very forgetful sometimes i forget to check the light management system and i take a really dark/light photo. Just make sure you don't have any standards set high the photos on black and white film look good but the color ones look really vintage. Also i don't know where your camera is coming from and what condition it's in. I got mine in very good condition and it looked practically new. If you buy it only take pictures from 3.9 feet away unless you have a close up lense. If you do take a picture close up it'll turn out blurry. Which means you... » Read More It works great. The only issue i've had is i am very forgetful sometimes i forget to check the light management system and i take a really dark/light photo. Just make sure you don't have any standards set high the photos on black and white film look good but the color ones look really vintage. Also i don't know where your camera is coming from and what condition it's in. I got mine in very good condition and it looked practically new. If you buy it only take pictures from 3.9 feet away unless you have a close up lense. If you do take a picture close up it'll turn out blurry. Which means you have to have someone take a picture for you if you want to be in it. The film is a little expensive too. « Show Less
2101699
I scanned my to a SD card but it should because it's just usb. The problem I had was that there were particals ( dust /lint ) on the inside of the glass and you can't get it out or off. There is no way to get to it. so then that ends up on all the photos.
1521755
Being a flatbed, that's going to take a lot of time; open the cover, line up the photo, close the cover, scan, crop, save. There are some scanners which have "feeders" that will handle this for you, but you need to keep an eye on them or your photos might get caught and damaged.
53567
I'm not sure if this answers your question but I run my pictures through on their own, the other stuff is to help keep it clean so it doesn't leave dust or tracks on the photo or the scan... Does that help??
292483
I get 2 white streaks running across the scans (photos), each about 1/3 of the way in from the margin. I haven't contacted VuPoint or Amazon yet.
250976
There is nothing wrong with the scanner. It is your printer. Set it at a better resolution. Or try wipe the front of cartiage clean.
630845
Don't open the cartridge at all when there is still film left. it will create white marks on your film. It also could be because you dropped your camera, expose to water/steam.
2276317
The scanner comes with a cleaning pad. You might have dust on the scanner. Try using that. If that don't work I'd reinstall the scanner to your computer or you would h aft to contact newsman for service assistance. But cleaning it would be your best bet to start with
964384
I had the same problem. They said go into REG EDIT and delete anything in the registry to do with Neat. That worked as far as installing the program so I could open it on my screen. But the scanner itself hasn't worked yet. It's telling me no drivers loaded. That's where I am right now. I've been messing with this for almost a week now! I really wanted this...was all excited to ditch tons of paper. Now I'm pretty much ready to give up and return it.