There is a Drops &amp; Spills Warranty offered for this laptop but what about internal problems - hard drive crash, hang ups, etc?
344068
I honestly don't know the answer to your question, but if you have not already purchased this I would highly advise against it. I just returned mine because it was very slow and frustrating. I got an asus that was cheaper and much better performing on every level compared to this machine.
150325
I see that two other people answered you, so I will trust them in regards to the warranty. I bought this for my husband and turned over all the packing info to him. It's a great laptop. I still have a PC on our work desk, and I prefer working with his laptop. Faster!
1117313
There is a good warranty company that I purchased that covers everthing wrong with the laptop except it getting stolen. Square safe. I'd purchase it just to be safe.
1076672
yes but truly truly, i don't recomend you to buy this laptop, shame on the warranty because is only eleven months, right now im looking for a piece which doesn't even exist separetely in a shop, if you want to buy you have to pay the rapair fee wich is more than Us 239. so in that way i think is not good to recomend. Hope my answer helps you. take care
611933
Demonstration limited use. Careful with purchasing .. my hard drive went bad 4 days after warranty was out. Tech says it has been dropped or handled rough. Now I have to replace and I lose all downloaded software.
2192893
I bought the 500 GB version in February and I'm sending it back in a few days - it's developed several bad sectors. Shame, I was hoping it would last longer. On the plus side it does have a 5 year warranty.
1752211
Hello Brian The laptop is well built and comes with a one year factory warranty. I don't believe it is necessary to buy an additional warranty, unless you are going to do a lot of traveling by air. Great choice and enjoy your new computer!
376398
I was asked to answer this question because I reviewed the laptop. I have no idea about the international warranty. Sorry. I suggest you contact the vendor. If they want to sell it to you, they will have a prompt answer. If they don't, they won't.
2230770
Hey,I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies. Hey,I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return... » Read More Hey,I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies. « Show Less
1755763
It's a decent budget laptop, I upgraded mine with 8GB RAM and an SSD, running Windows 7 Ultimate. If it's just a cracked screen you can order one off eBay and replace it yourself, I had to replace mine and it was only about $40 IIRC.
754549
I've had this laptop for 6 months and haven't had a single problem. However, anecdotal evidence is hardly what you need. If people are alleging component failures, it's probably true. Then again, that's what a warranty is for.Unrelated: Cross your fingers that you don't get the Sanforce SSD. I was lucky and got the faster SSD. According to the reviews it makes a huge difference in performance. You won't know which drive you get until you open the box.
1090473
Hi Kari. I can't recall what the manufacturers warranty was. Probably 1 year. However, I would recommend looking at Squaretrade.com for warranties. They are much cheaper than stores, and they help you manage all of your warranties under one website. I love that part of it. I know people who have made claims, and apparently it was very easy. I believe I purchased this laptop for a client, and do not have it listed in my Squaretrade account.
2232316
Don't know, mine failed after 90 days. Not sure 3rd-party units are ready for prime time; OE units in laptops, etc. seem to be OK. If data is critical, stick to proven tech: mechanical HDs. Sometimes older is better.
48139
If I correctly understand, Alienware only covers parts breakage due to faulty craftsmanship (eg. Malfunctioning screen out of box). Warranty for drops and spills requires a third party warranty.
831709
I don't know what you mean by "drop protection" but I bought the three year extended warranty which I normally wouldn't do for personal equipment. It's my business computer.
1649767
No, me personally I've owned this laptop for about a year now, and haven't had any problems. If you do, you can send it back to Asus and they have amazing customer service imo.
2047445
The unit does have some scratching here and there, but overall it's in good shape. The warranty is good for 1yr and you can purchase an extended warranty as well. I have been less than pleased with the Windows 8 operating system, but kind've stuck with it now. Additionally, the hard drive failed 3 months into owning it and I had to pay extra to backup my files and transfer them back onto the computer once Dell had replaced the hard drive. I've been told by our IT guy that Asus & Acer laptops are more reliable than Dell these days...wish I had asked him that before I purchased this Dell.