Pilot Light does not stay lit to turn on, Anyone else have this problem or have a solution? It is new out of the box.
313194
Make sure to hold down on the dial, you cant just turn the dial you have to turn and hold it down at the same time while igniting the pilot and make sure to hold down for 10-20 seconds after lit
313195
I found with mine that it takes a long time when you first start it because there is no gas in the line. Hold it and spark it for 2 min.
313196
This is an excellent product. I purchased it for backup emergency heat but used it frequently when the whole house didn't need to be heated. Looks like a peice of furniture in the house. Very easy to use too!
313197
there's a thermocouple leaving from the pilot to the valve make sure that little copper tube is not grounding to anything metal, it'll become a heatsink... if that doesn't solve your problem return it
313198
You need to hold the starter button down for a few moments in order to get the pilot light to stay on.
591577
Buy a new one. When these have anything go wrong, it is cheaper to buy a new one than try and fix. I had problems with the light on mine, and it was not the light, but something in the wiring. I purchased a new one from Amazon. Very happy
832506
On my unit the green light went out after a while, while the unit was still in warranty. The unit otherwise appeared OK. I called Intermatic and after some discussion and email they sent me a new unit. Their thought was that the light burned out. I took the 'bad' one apart and it looked OK on the inside, so it likely was a bad bulb. The green light should always be on when the unit is powered.
1772122
That is odd. Did you let it sit for a while? I remember blinking lights for sometime before the constant green light came on.I'd contact Amazon or the manufacturer to see if you can exchange it. Personally, I love mine and even gave one to my best friend for her birthday. I use DuraCell batteries.
1387307
You have to contact Nebo. If it has been under a year, they will fix it or replace it for free. I also have to send mine in because the light output dropped significantly even with fresh batteries in it. Here you go...warranty@nebotools.net
1505862
Mary - we haven't had that issue at all with our unit. I would test it in a different wall socket and see if the issue repeats itself. If so, I would replace the bulb and, if your lamp strobes again, I think you have sufficient evidence to point to a flaw in the device. Best of luck. Hope you get it going well enough - my wife is delighted with ours. Joe
1100217
Have you checked for a loose wire? I would say buy another bulb maybe you have a faulty bulb. Have not had any problems with mine. Everyone who sees it for the first time is very impressed!
649394
The light should stay on. ..could be from a dead battery, make sure to take the battery out between using otherwise it will die really quickly.
806740
That's what I wondered too, if it needed to "warm up" first, or be in an extra-dark room. You may have a faulty one too like me. I had to tap on it near the bottom & turn it upside down & hold it it at an angle to get it to light up-not what you should do to make it work! Email Amazon & they'll fwd it to Scientifics & they should email you back w/phone #. I called them today & they said Fedex would pick it up next day & send me another one. So hope next one works! Good luck with yours! :)
1422009
Same Here Patricia. We just got ours last week and we let it sit for hours then turned it on and nothing!! It won't get cold, won't turn on and if it does have a light...it's not working either. I'm sending it back. Good luck with yours.
305303
Send in for a new one...really! Or you could try to fix it by buying new boards; it is not the back light or power supply.
249675
I saw this hint in comments about another light. It fixed mine. Try tapping the body of the sensor with the power off.
899656
Update. so I called the factory and spoke to the Tech guy who explained to turn on the light to illuminate the keypad at night press any button. I did that on my unit and the light did come on. Unfortunately there is no 24 hour light that stays on option. You have to press any button to turn on light...at least that is what the tech guy says.....hope this helps..Chuck
1117976
not sure...when you installed the battery was the unit plugged in or not? if it was plugged in, try unplugging it after powering it off, intall battery, then try the power buttonwhat happens next? is it just dead or do you get lights at all even for a moment? mine just worked and was not an issue.....did you dbl check the model numbers? and it fits ok, not wobbly?mine has been working like a champ....no complaints at all!!!!
345963
Have you considered that it may be just broken ? It should light up right when you plug it in. Play with the sensitivity ... If still nothing them obviously it's broken.
2160814
I believe you have a defective light. I love mine. It only has on and off features.
307250
I was having this problem initially- the light kept turning on by itself. I returned the first unit I got and had the company replace it.