help won' t open: can anyone help????
327515
Push the small indented cryptic button in the center of the front of the unit between the speakers. It is not labelled "Open"!
1132102
Did you try down loading the up dated software? I did and I have no truble.Larry
776391
We just opened our machine and tried to use it and we have the SAME PROBLEM. :/
416555
I did the same thing and it worked for me. I am sorry I can't be of more help. Mike C.
1305545
Try shutting it down and rebooting it. This worked for me when it wouldn't navigate right.
105378
Hello Will! How are you today? Hope all is well with you. There is no idea about it. You may give it a try and if that is the only reason you need the computer, I will be glad to accept the return if the program is not working with the computer. Thanks!
263211
I'm having the same problem --- did you find a solution? jmybsy@omuonline.net
2130944
I can't tell you what's wrong but I can provide you some suggestions. The reader could or the hard drive could be bad. Try another hard drive if it doesn't work return the item for a new one and try again. It could also be the USB port on your computer could be bad. Try a different one. Other than these small suggestions, which you may have tried already, I can't help you via messages. I haven't had a problem with the one I purchased. Good lick and I hope you can resolve your problem.
1196658
I wish I could answer this one for you. It sound to me like your computer isn't recognizing the it as a disk and for some reason cannot open it. It could also be corrupt or broken. my advice is to To contact the company would you bought it through amazon and see if they can give you some advice.
789101
Yes! In fact, I can't make it work now. Am going to go on their site and see what help they can be...did you get this resolved?
1079898
Glad that I could help but sorry that it will not work. Good luck on finding a solution.
1384830
I wish I could help. I have had no problems. Did you go to their website, to try and troubleshoot?
142005
I have the same problem and have done all the same fixes to no avail. Someone, please help!
950848
Hi Sara, sorry now idea, I've got nothing to offer. Tried any of the dedicated forums? Maybe there is someone who can help you? Best, J.
1702395
I am sorry I can not help you, I could not get it to work on windows 7, and ended up donating it, sorry
653921
I would like to be able to help - but the unit I received was broken when I opened the box, and I sent it back. Good luck.
1923780
First ensure the combination is correct. Sometimes you do have to pull and wiggle it a bit to open it. If it really can't open then perhaps you were sent the wrong combination.