I also noticed that the black substance is leaking through the stages into the water, is that even safe?
321160
the charcoal is safe to drink in small amounts , but try running the filter through a few times to get clear water. Mine did not have any blackness to it after I rinsed it a few times. if it continues , then i would replace the filter or send it back to get a replacement filter.
321161
Sorry I can't answer your questions as the filter never worked for me. Water slowly trickled through the filter and then it just stopped. Dark water is not normal water.
321162
Try removing the mineral stones on the bottom. Clean the container and rinse the 5 stage filter. Refill. Should be fine
1492135
No, sounds like something isn't in tight. I've never had a problem with any of mine leaking. Give the company a call
1859511
I have not had any problems with leaks but you might want to check the nozzles for plastic mold line flash and trim with hobby knife and make sure there is no debris in the bag opening. Also maybe try some silicon safe lube.
1133486
If 1ppm solute of unknown identity went in and 59 more came out, I'd bet it's the carbon from the carbon filter. Nothing to worry about. Your water is still absolutely drinkable and mostly pure.
1701852
So far ours is not leaking. That said it was only installed 2 months ago. Thanks for the heads up about this potential issue. I'll keep an eye on it and update my review if it becomes a problem.
821561
If you have everything hooked up correctly and you sealed aound the tube going into your exacter pipe, one thing people forget is to remove the other black stopper from the second tube. The black stoppers which were on during shipping to prevent the blue liquid from leaking, should both be removed.
1707151
There is BPA free plastic in contact with the water. This is a safe kind of plastic.
467943
One thing is that I keep mine in the Sun. It has enough areas for the water to leak through, tho' we've had alot of rain lately. I know I need to turn it more often, and I use something to break up what seems to be getting glumby. I still have to get that enzyme stuff to put into the bin. So far, it's only been table vegetable scraps and some plants. The leaves are just now starting to fall, so I'll be putting that in there as well, and some white paper/newspaper etc. Just keep turning it ever so often too. Notice there are a lot of fruit flies in there? Anyone else? Hope this helps Juliana One thing is that I keep mine in the Sun. It has enough areas for the water to leak through, tho' we've had alot of rain lately. I know I need to turn it more often, and I use something to break up what seems to be getting glumby. I still have to get that enzyme stuff to put into the bin. So far, it's only been table vegetable scraps and some plants. The leaves are just now starting to fall, so I'll be putting that in there as well, and some white paper/newspaper etc. Just keep turning it ever so often too. Notice there are a lot of fruit flies in there? Anyone else? Hope this helps Juliana
1477387
I had this too. I ran 2 full containers of just water through it. It's fine now.
226118
Yes it is but because it is a barrier water won't drain through as fast as it would if it weren't there. I don't know about both directions as I've only ever put it down in one and I've not had a case of water bubbling up anywhere to know.
397905
Just get a sponge and soapy water and coat all connected parts (hoses and regulators). You should be able to see a bubble forming where the leak is coming from in your system.
2254335
As far as I can see, if you can add the fittings needed to build it into your system there would be no problem with the tank holding black water.
1554909
Make sure it's not leaking at the water connections and not actually from the tank itself.
1032461
Your flow rate is too high, it is going to leak if your flow rate is too much
1652438
Shaun, the water draws in through those slots you see and discharges out the tube connection. It must at least be partially submerged.
1412312
No, I don't think so. I believe it is residue from the evaporated water. I think Ralph is correct. The harder the water, the more residue.
11305
I haven't had any problems with my Steamboy leaking, I've been using for a month now. I noticed that two black seals are supposed to be on the cap (extras were included attached to the instruction manual.) I would check to see if they are on and the cap is screwed on tightly. Sounds like you both got a defective product and I would return them.