hello for those of you who have purchased this Sanho through AMAZON ... have any of you encountered problem with getting tech support if and when needed
336053
As yet, I've not needed tech support. I installed a 1TB drive and as I mentioned in my review, the documentation leaves some to be desired. You _have_ to format the drive before the device will make it visible to computers plugged into the USB port. I verified that I can read 32GB CF and SD cards and that I can get the files off the drive over the USB port. Those are the main functions I'm counting on.
336054
No, I had a question about the Sanho Case without hard drive, I wanted to install an SSD. The support line was very helpful and answered my questions and all went well. The system works well with an SSD - fast, light, and low energy drain.
331605
You can use Amazon's 30 day tech support which was helpful or call Sharp and they were helpful as well. We love it now that it is installed and everything is hooked up.
492704
We have experienced two laptops we had to return, they are freezing up during upload. The first we had someone look @ right away and was told to return for hard drive was bad. When 2nd one came and started the same problem we sent it back the following day. When we tried to contact Acer because we could'nt even get online with is they wanted $20.00 right away to try to help. That did if for me. We are still waiting for refund from Amazon.!!! Any touchpad was ok, it was centered correctly. Good Luck!!!
857503
I do apologize for the inconvenience but it seems that the device is not working correctly. Log-in to your amazon account and request an RM# and we will send you another one right away.
373488
Hello Cat,Thanks to Michael's help, I realised my neglect, but it was impossible to start it again. I was lucky that my netbook was within a month of sale. I had a replacement from Amazon. Still, I dare not try it again since there is no service provider in my town. I will take it to the service provider when I go to Shanghai China. I am sorry I may disappoint you.
997113
Yes - we did. It will be most efficient to call tech support. We spent a lot of time on the phone with customer service tech support when we first set up our system (we bought 3 different hubs before we got one that worked). The "new style" square hubs were all bad. Once we got the "old style" rectangular shaped hub from Amazon, all issues were quickly resolved. Support was always patient, knowledgeable and very helpful. Once we were finally set up, our system has worked great since.
2273424
Hi.. Did you get any respond from amazon about your queston?I have the same problem here in Ecuador
1092472
Thanks for the help. Amazon support doesn't really answer anything. Sounds good!
1660211
Acer Aspire AH340-UA230N Home Server Just bought one for small business - financial planning advisory and it gives me error lights oout of the box of system failure. The reason I would not advise the purchase of this, is the lack of customer help from ACER period! There is no phone number to call and it seems support is only for notebook computers. The notion of backup to me implies mission critical. I invite any proposed purchaser to try- I dare you to find a customer service email or phone number for this product anywhere on acers site. Nothing in the box provided anything either except acer support in Texas, no email mind you . Good Luck Acer Aspire AH340-UA230N Home Server Just bought one for small business - financial planning advisory and it gives me error lights oout of the box of system failure. The reason I would not advise the purchase of this, is the lack of customer help from ACER period! There is no phone number to call and it seems support is only for notebook computers. The notion of backup to me implies mission critical. I invite any proposed purchaser to try- I dare you to find a customer service email or phone number for this product anywhere on acers... » Read More Acer Aspire AH340-UA230N Home Server Just bought one for small business - financial planning advisory and it gives me error lights oout of the box of system failure. The reason I would not advise the purchase of this, is the lack of customer help from ACER period! There is no phone number to call and it seems support is only for notebook computers. The notion of backup to me implies mission critical. I invite any proposed purchaser to try- I dare you to find a customer service email or phone number for this product anywhere on acers site. Nothing in the box provided anything either except acer support in Texas, no email mind you . Good Luck « Show Less
1116018
can't help you? other than i can tell mine did not work, service to get a refund was bad. I had to get Amazon to give refund back to me. ( i also lost my shipping back to China) Manual was not in english either. i would buy from anyone but E-Prance.
2122852
But the unit works properly otherwise, right?Mine did the same thing. I contacted HK Customer service and I was told there is no simple repair and I should return it to the vender, Amazon. After begging for a no cost replacement I ended up getting an account credit but had to come out of pocket with extra money because I did not buy from an Amazon authorized Amazon dealer, whatever the h that means.
539824
When I had an installation question with mine I called their support phone number. I found them to be very helpful on the phone. Did you try calling?
1958673
I think you should contact Amazon about the problem, they usually stand behind their products!!
1009454
Panasonic tech support said it could be up any moment but asked to wait up to 24 hours(as of 2pm 10/27/09 pst). They apologized for the inconvenience and were kind in their response. If anyone notices it up please post.
600993
I had problems you need to call tech support and have them walk you through it. There is no other way, but they are very helpful and patient.
887955
Sorry, I am not helping. But I have bad experience with this product. No technical support if you have problem. Just avoid this.
971578
The unit I received never worked. Tech support never got it to work either. I have returned the unit. Sorry, I cannot be of help.