My rod arrived bent - how can I get a new one?
324453
This order was fulfilled by Amazon which means it was shipped from Amazon's warehouse. We contacted Amazon to find out the procedure and they said you are to call Amazon Customer Service 866-216-1072 and give your order ID. They will ship you out a new tension rod. We are sorry for the inconvenience. Regards, Suzanne RoomDividersNow 847-224-7903
324454
This order was fulfilled by Amazon which means it was shipped from Amazon's warehouse. We contacted Amazon to find out the procedure and they said you are to call Amazon Customer Service 866-216-1072 and give your order ID. They will ship you out a new tension rod. We are sorry for the inconvenience.Regards,SuzanneRoomDividersNow847-224-7903
324455
I would contact Amazon. Go to Your account. In the drop down menu click "your orders". Then select the order it was placed under. On the right hand side there should be an option for returns/exchanges. Good Luck!
1088317
Try the online Rachael Ray store. Since they replace broken or defective merchandise, I'd assume they can replace this for you. Good luck.
2168574
I would contact either the manufacturer or the vendor. Usually they offer replacement kits for screws and other small parts. No experience with this particular item.
1486718
You should be able to get that info from Landmark. The rod comes in links and you may be able to request extra ones. Good luck!
358718
Personally, I would contact the manufacturer. I don't know if they sell the rod separately or not. Good Luck Lynn.
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
1156136
I would try contacting the company. However, I just looked at mine, and it's just a heavy hollow metal bar, 23" long, and 3/4" wide. It feels like a curtain rod, only heavier. It does have a little prong on each side, but this is not really necessary as it drops quite a ways down into the slot. Personally, I would just duct tape it on if it seemed to come loose. I'd almost bet you could find something that would be that size at Home Depot, or a hardware store, and they maybe could cut it down if necessary. It doesn't have to be hollow either, although the original is. Hope this helps.
975871
Mine is not bent at all. It lies flat and tight. It does sound like the one you received may be damaged. I hope this info is helpful. Good luck.
73986
contact manuf - good people i broke a connecting rod - they sent me 3 replacements. let them know
1250356
Hi , i would personally suggest you to get a different rod. These tend to sag in between after sometime. They also fell on my head :(
2232521
good luck cause I couldn't get replacement for mine either. I e-mailed the manufacturer and they never responded. Amazon gave me some credit and we just are making do with it since I still have most of the pieces. Looks like you can get someone to make something out of wood tho if you know a carpenter. Bad deal for these things!
1755748
U gotto replace new guide,just send it to tackle shop they be able to replace for u if u can wrap yourself its better..me i doit myself learn from youtube..theres alots of help no worries
2245450
the only think i know is to send talk to company and send it to them. it is worth it, it comes back fixed and sharp, i have never broken one myself. But yeah, if you should be able to send it to the company
2224727
Yes...Mine had some damaged, and after calling the company, they replaced it, at no charge...You should call them, Good luck, Bily
1318561
I think the quickest way would be go to your nearest hardware store (true-value,lowes,ace,ect) and buy one or find the Mfg if in the US and e-mail them for a replacement .
459925
I know that if you try and get a new one from Amazon, they will make you return the whole product and it's usually extra time and trouble. I would just take your one good screw to the hardware store and try and find a similar sized one.
1470221
Hi, I really don't know because I didn't keep the rod. It was not really the quality or design I was hoping for. Sorry.