The faceboard of my product has a scratch and it was missing three screws that hold the bottom of the toy box together. How do I go about fixing this
103821
I couldn't tell from your question if this problem occurred when you received the Toy Box kit, or this happened some time after the kit was built. In either case, I found the KidKraft customer support extremely helpful. The can be reached at 1-800-933-0771. For our issue, we received the kit which was slightly damaged in shipping. We called customer support, explained which part was damaged, and they immediately shipped us a replacement part (no returns required). The following information is also covered on the Toy Box assembly instruction sheet: If you call customer support, you will need the batch code number that is found on a label on the back of the toy box or on the shipping box (e.g. 107145/14955A/37), and the part description or number found on the assembly instruction sheet parts list. If damage or loss occurred sometime after you received the kit, you can order replacement parts via the KidKraft web site (http://www.kidkraft.com/request-parts/) or by calling their customer service at 1-800-933-0771.
1911090
the pole to the base was the only screw that was needed. i would contact the shipper. I would think they would send you the missing screws.
1285979
You can either contact Melissa and Doug or try to return it to Amazon. Usually there is a number provided with the assembly instructions of what to do if you are missing a part. Just in case you threw that away try calling or emailing: From the US and Canada toll-free M-Th 7am - 6pm Eastern or on Friday 7am-5pm Eastern: (800) 718-5365 From the UK: 0800-731-0578 All Other Countries: +1-203-762-4500Consumer Questions/Comments:Service@MelissaAndDoug.com
1475763
There's not many ways you could do that. There are probably some sort of plastic repair kits out there but you would be better off googling that then asking here. Perhaps hobby shops?
932817
Seems to me you have two options. Contact the manufacturer's customer service and ask for additional screws or take a sample screw to Home Depot or Lowes and have them match the screws.
1091397
I just got mine a couple days ago. The face protector is damaged. It has a glue or fog on it that i caint get off. I need to find out how to replace it?
1285972
Good luck! My table showed up with the ends all beat up. I reported the situation to the company and never received a reply from them or Amazon. No longer buying furniture from Amazon.
1360513
The manufacturer TRIXIE Pet Products was good about replacing a broken drawer free that was damaged during shipping...no questions asked. I'm sure they would replace any missing parts as well. It's disheartening to want to see the coop all together and there is a missing item. My husband put together 2 different TRIXIE coops receiving all parts despite the boxes getting damaged in shipping.
269249
Sorry, I have no idea! I wasnt able to fix it (with super glue) but then I'm not much good at fixing things. Luckily the company has contacted me because of my negative review so I'll find out later today what they intend to do about this major problem.
850002
On your Amazon account go to orders find the product and it should have a contact seller icon. Click it and describe the problem they should send you the missing parts.
1475127
I would contact the seller. Mine arrived with a defect in the white board and they opened another box and sent me a new one. (The item is manufactured in China.). Ask the seller if they will sell you the parts. Good luck.
266276
The cause of the problem is that the hole is somewhat undersized. I had a similar problem with the screw snapping in the hole. Simple solution is to run a #6-32 tap through the holes. I returned two of these broken boxes to Amazon and got replacements at no charge within a couple of days. Other than that the product is great.
561246
You can go online or call Mattel at 8005248697. It would be best to call and let them know which part your missing and then they will send it out to you for free.
1069952
I'm not sure but sometimes if you contact the company they will allow you to send the product in for repair for a small fee. They may be able to replace the missing part but may want to know some information like when you bought the item, the serial number, and the place of purchase. Contact support to see who you should direct your query to.
842278
You should have had a parts list.... There are screws for the corners.... My husband put it together and everything was there. Was your box damaged in transit?(ours was and the corner of the table was shredded, we fixed it ourselves because of time from Christmas....)If you had damage maybe the packet of screws fell out before you received your purchase. My husband had no problem putting it together. Sorry I can't be of more help.
1195906
There should be a bottom piece that screws offIf this was not included in original shipmentsuggest contact Amazon for replacement
1902379
Sorry for you! I have only hand wased this. I would think you could contact the company for the repacement piece. Best wishes and thanks for sharing your experience so I will not make the same mistake!