is there a trick to mounting the alarm to the wall plate? I know you have to turn it left or right, but can't get it to hold onto the plate.
311168
HI, You have to make sure that the 4 small square tabs are lined up with the open spaces on the base-- push in firmly--twist all the way to the right. Make sure that the full unit is pushed in before twisting. If not pushed in firmly it will not set. Make sure all wires are tucked away and not getting jammed.
311169
I know that when I mounted the (7) that I just put up a couple days ago, I would turn it, and there would be a slight resistance when I would get to the slot for the tab, and then I would continue to turn for another 1-1.5 inches. It was a bit tricky, but not too bad.
311170
Check the screws that you used to mount the base plate to the wall and be sure the heads don't stick out too far which would keep the main unit from seating in the base plate. It is a tight fit. Prior to mounting you might want to mate up both pieces a few times to smooth things out.
311171
The only thing I can think of is make sure there are no wires impeding the connection. Also make sure you have not racked the plate by tightening the screws too much.
311172
If you are trying to put them on the plate that came with it there is no trick. But if you are trying to use the plate of the one you are replacing they are not all the same. You have to be sure it is a compatible plate.
1933612
The same thing is happening to me....I just purchased this yesterday and can't seem to get the alarm to work either. What was your solution??
1585150
I bought two. My doors were too high and went over them. My husband added hight to them and moved the rubbery bottom to the new bottom. Now when the doors open, the alarms just slide with the door and don't go off... I'm thinking it won't work for you either... Sorry.
1742089
Mike - As Lawrence suggested, connect the bracket to the base first, then attach to the wall plate. Wish we were there to assist, and alas, we cannot put Spock in the transponder. Good luck!
106313
Use the back plate as a template to mark the wall for mounting holes. Then just screw it to the wall. The pushbutton unit can be mounted the same way.
1891778
Sorry, wound up having friend set up the wall attachment because the clamp kept slipping and the toggle thingy broke off. I am able to adjust it anyway I prefer now. Don't know if anyone else had a slipping and breaking problem.
878786
Sean: greetings! Their are two probes (or prongs) at the tip of the sensor. When they are both touching water, the alarm sounds. The main part of the alarm unit sticks on the wall about 6 inches above the probes. The trick is to make certain that the sensor is also taped to the wall. If you just allow it to hang by the cord, it has a tendency to curl up a little which lifts the probes off of the ground. Good luck!
1765400
Hi there. We had the same issue! There is a small "button" on one of the legs (at the edge of the bed part) that you press . It's the same one that's SUPPOSED to click to lock it into place (had some difficulties w/one of ours). It isn't obvious since it kind of blends in with all the other black plastic hardware. Hope this helps. Have a blessed week! :) | db, charlotte nc | 11-Nov-2014.
1336359
The keypad will seperate from the mounting plate, start at the bottom, it takes a little gentle prying. Turn off base unit, alarm will sound. Unsrew base plate and remount.... I have done it 3 times... I still have a problem with mine, even after a replacement unit, it will arm but not disarm the system. If you have any info, reply.
229662
If you find out please let me know. You can use the light on its own if you turn it on by hand (not using the alarm) but I haven't been able to get the alarm to use the light only) Sorry, this wasn't super helpful, but at least you know you're not alone!
1950138
I just sat it on its stand after I nailed a hole and inserted it into the small hole in the back it kept falling off the wall. It works fine on the stand so left it down. Sorry I couldn't help.
1990213
...just push it Real Hard! Take the mount off the base first. does that help? Any luck? Let me know?
822535
Same here....the alarm is way too sensitive......I ended up pulling the battery and using the lock without the alarm
1352118
I used bunch of wall plastic anchors and screws. Also: the Stanley 819841 Pegboard Hooks which a bought at the same time are too small for the holes on the plate. They `re coming out all the time. I don`t like the product. Will not recommend it.
749532
Ours had the same issue. I had to push the buttons harder each time to work and then eventually nothing worked. Ordered a new wall mount and worked immediately. I checked wires too thinking that would be the issue. I think they just have a certain lifespan.
1880355
So after contacting mount-it customer support and trying. The hex bit that is in the part that lifts the arm needed to be tightened counter-clockwise. (not clockwise) and it just keeps tightening and doesn't seem to stop. Also there were parts on there that looked like you could put a quarter on and turn it but that was not the case. Anyway the arm lifting part nut turned counter-clockwise a lot. seems to stiffen the thing and give me more control. Im ight keep it now.
630957
You may have to shim the alarm out to meet the magnet. The alarm unit and the magnet unit must be in fairly close proximity.