the microwave quit working but pizza oven still works. is this usual? can it be repaired?
330860
I actually just had this happen to me. Honestly, I just said my good byes and am now just using a microwave. I was sorry to see it go because it was the best thing I ever bought.
330861
Not usual but can be repaired. Get a estimate first though microwaves can be expensive to repair
330862
mine is still working, I also bought the extended warranty. I new that the more thing on a microwave the more to go wrong. Sorry not much help but the pizza oven is great
330863
Hello,when I purch this the microwave did not work at all so I returned it and got a diffrent one
330864
I've had mine for several years now, and I'll cry if it ever breaks. This is the best oven ever. Bought a second one for the basement.
330865
The microwave nor pizza oven has never stopped working. Functionally this microwave is a tank. However the microwave has a design flaw. There is a plastic strip between the microwave and the bottom oven. When cooking with the bottom oven there is no place the steam to be relased. Therefore after a year or two, this strip cracks and breaks. Thus we have had to have it repaired 3 times over the years. My wife deals with the inconvenience because she loves its performance.
2087887
I have the same oven, and the plastic dome cracked, too. This is inevitable over time. I will purchase a replacement oven with a glass bowl instead very soon. I recommend you consider buying a different brand, too.
566496
good luck...we had several issues with this model with no help from the company. You may have to customize your own bracket, or in our case buy a new microwave.
566498
Yes we had the same problem. We had to modify the one from or old microwave
690058
Light does not turn on when you open the door. It is only on while microwave is running.
783855
We have not had that issue....I always warm the oven on the #1 setting. After the light goes off and the unit warms for roughly 10 minutes, I then turn the knob to #2 just before cooking a pizza. We had some issues the first time we used it and the pizza wasn't perfect but once we figured out our system, it has been perfect ever since. We just started pre-making pizzas when we are having people over and only cooking them half way earlier in the day and then finishing the cooking when we are ready to serve. They turn out great and you don't have the mess of preparation while you have guests. (Unless its a pizza party and some of the fun is having everyone prepare their own) We have not had that issue....I always warm the oven on the #1 setting. After the light goes off and the unit warms for roughly 10 minutes, I then turn the knob to #2 just before cooking a pizza. We had some issues the first time we used it and the pizza wasn't perfect but once we figured out our system, it has been perfect ever since. We just started pre-making pizzas when we are having people over and only cooking them half way earlier in the day and then finishing the cooking when we are ready to serve. They turn out great and you don't have the mess of preparation while you have guests.... » Read More We have not had that issue....I always warm the oven on the #1 setting. After the light goes off and the unit warms for roughly 10 minutes, I then turn the knob to #2 just before cooking a pizza. We had some issues the first time we used it and the pizza wasn't perfect but once we figured out our system, it has been perfect ever since. We just started pre-making pizzas when we are having people over and only cooking them half way earlier in the day and then finishing the cooking when we are ready to serve. They turn out great and you don't have the mess of preparation while you have guests. (Unless its a pizza party and some of the fun is having everyone prepare their own) « Show Less
1649449
Mine did the same. I was warming up water in a glass bowl, the humming noise got really loud and the whole thing failed. Studies have shown 15% of all Samsung microwaves fail. The repair person (who wanted $350 to fix it) said she estimates 60% of Samsung microwaves fail after 5 years. Samsung decided to fix mine for free, but I'm very tempted to just get something else. Also, Samsung requires only Samsung parts be used in repair, so expect repairs to take longer and be more expensive. They're still working through mine, but know that fuses blew and the mag is probably bad. Sorry you may be in the same boat I am. Mine did the same. I was warming up water in a glass bowl, the humming noise got really loud and the whole thing failed. Studies have shown 15% of all Samsung microwaves fail. The repair person (who wanted $350 to fix it) said she estimates 60% of Samsung microwaves fail after 5 years. Samsung decided to fix mine for free, but I'm very tempted to just get something else. Also, Samsung requires only Samsung parts be used in repair, so expect repairs to take longer and be more expensive. They're still working through mine, but know that fuses blew and the mag is probably bad. Sorry you may be... » Read More Mine did the same. I was warming up water in a glass bowl, the humming noise got really loud and the whole thing failed. Studies have shown 15% of all Samsung microwaves fail. The repair person (who wanted $350 to fix it) said she estimates 60% of Samsung microwaves fail after 5 years. Samsung decided to fix mine for free, but I'm very tempted to just get something else. Also, Samsung requires only Samsung parts be used in repair, so expect repairs to take longer and be more expensive. They're still working through mine, but know that fuses blew and the mag is probably bad. Sorry you may be in the same boat I am. « Show Less
466462
I'm not sure. Mine is 14 yrs old and started doing a similar thing this week. It then stopped and is working fine now. I am not sure if these small appliances are worth fixing,
1093725
This microwave failed after a little over a year of use. The repair from an authorized dealer would have cost more than the original price of the unit. Do not buy this unit unreliable unit!!! Whether it has an exterior light is not an issue.
655871
I believe it can be fixed but seems like a lot of trouble. I tried opening it nut it was hard to get to the part that needs replacement (some sort of thermostat fuse or something). There are no guarantees how long that fix will last so for me, it's not worth the trouble so I just bought one of those microwaveable bottle sterilizers.
16801
I bought one of these from Amazon (used), it didn't work. Luckily I was able to return it and get my money back. I also bought a cookbook from Amazon that never arrived (they said it was undeliverable - what a joke!). I then bought an oven from Morningware and it blew out the 1st time I tried to use it. Well, they sent me a new power head and all seems to be well now, so..... I just completely disassembled the old one and there is no filter inside. Good Luck!
1922940
I never had any problems with ours, but since both the heating and the turntable quit I would suspect an interior fuse controlling the baking unit. The heating element may have just given out and that also might control the circuit that makes the turntable run. Sorry I cannot give you a positive answer. Would appreciate knowing what you find out.
1322726
I don't know for sure. I had the same problem when I first got mine but after studying the instruction book found that I had not set the knobs properly. ( I hate readinginstructions!) If it isn't a new oven and has been working, I'd contact DeLonghi Sorry I can't be more help.
1213135
I didn't have that problem, but the entire microwave stopped working within a year. I junked it and bought another, more reliable brand and will NEVER buy another Hamilton Beach microwave. Hamilton Beach's smaller, less complicated products are OK (I love their breakfast sandwich maker.), but my advice is to stay away from anything in that brand that requires complicated electronics.
217540
I had the same problem & would have to stand by & keep pressing start. I had it checked, to no avail. I gave up & bought a new microwave.....
1066962
No I throw mine I'm the microwave for 30 seconds and a few minutes on dual. Set pizza kind of in center, I would highly recommend this pizza oven. I have given it as gifts it is loved. And does much more than pizza.
1150825
It sounds like interference, as the previous commenter mentioned, or a defective product. If the problem is intermittent and unpredictable it could be microwave ovens (especially if you live in an apartment complex when you may not know when one is running). Microwave ovens will create interference as they operate in the same frequencies.