the red light is still on even after using the cleaning disc 5 times. do you think i need a new cleaning disc?
339258
If the machine is reading the cleaning disc and running a clean cycle, it probably isn't the disc.I would suggest turning the unit off, unplugging it, check the barcode reader to ensure it's clean (carefully clean it if necessary), ensure the water tank is full, and then plug it back in & turn it on...
339259
You at need to decalcify the unit. Look up how to do that. Easiest is running white vinegar through the unit using the brew cycle and cleaning disc and the running a lot of water through it the same way.
339260
If the machine is reading the cleaning disc and running a clean cycle, it probably isn't the disc. I would suggest turning the unit off, unplugging it, check the barcode reader to ensure it's clean (carefully clean it if necessary), ensure the water tank is full, and then plug it back in & turn it on...
626242
Check your disc's first to see if there are scratches. Chances are it is not the disc's fault it is the type of burner you are using .
1018712
Read the warranty and do what it says. You could Lso take it back to the store because it is so new still
171372
Try the reset instructions. I think the battery for the light is in the filter too. If I could not fix it, I would replace the head unit. After several tears, it's paid for itself. Mine is around a year old, and still wonderful. Like all appliances, they age with use.
1242745
Hi Chase, Give us a call. The phone number is in the back of the unit. Our toll free tech support can help you trouble shoot. We suspected either you are using a low quality blank discs or your master disc need to be format, but we need to be sure. Thank you very much!
718184
The laser is dead on the system you would have to repair it then every week run the disc for clean up.
1678464
I'm sorry ours has never done that. But I would just make sure the cd is clean, and then check the manufacturer's website or google it.
283209
What worked best for me on the movies the kids watch the most... The red disks are for deeper scratches, use the longer repair cycle, and three drops from the tube. After this cycle has run, change to the blue disks and run the repair cycle once more, again using three drops from the tube, clean the disk off with the cloth and finally run the clean cycle with three drops of cleaning solution.
939648
I opened mine up, cleaned every fan I could find, disconnected nothing on the inside, and the warning light went away. Thanks for the encouragement to simply open it up and clean!
6905
I have the same problem. Called Tassimo and was told to order a new service disc. I did that and still have the same problem. I'm still using my machine but the descaling light stays on. Is this a malfunction or just a stuck light?
1810056
Sounds like the jets are clogged! Our cleaner stopped working after 5 hours use and they send up a new one-apparently no parts avblfor this model??? Strange!
1836244
It may be your machine I have the same one (but I'm fixing to get a new one). It may need to be cleaned with vinegar like the instructions say. I had the same problem but once i did that it was fixed.
495772
the red light is supposed to stay on, thats fine. but the sound going off in 1 hour is not normal, I get at least 2 hours on mine. I think you got a defective unit
33509
I'd had no problem with mine so don't know how to fix it. When you say 'new',how new is that? If it's still under warranty, go that route. Someone mentioned cleaning it and I think this is important. I do it every Sat. morning without fail.
1096718
I would say buy a new one. Tech changes fast and there is probably one out there that can do more. Mine still works great though. I love it!
1523101
My first one had the same problem as yours. Red light on all the time, and froze! I returned it and bought another one hoping it was a defective piece.... My second one start to show signs of defective also! and this one I can't return b/c past return period. DON'T BUY THIS PRODUCT is my recommendation.
973115
I think that is true. I noticed the light stays the same, but I haven't bothered to get the manual out to find out if there is a way to reset it. I just clean it periodically and it has been fine. Still works really well and has significantly reduced the dust in my bedroom.