I dropped mine and it's dented , I feel like it doesn't keep cold . Is that because there's a seal that's been broken?
350596
These double wall flasks are vacuum insulated between two layers of metal. If the vacuum is lost the insulating effect may be diminished.
1996460
We have not knowing we did and it froze just fine. 5 days later I used it and there was no leaking. They were perfect!!
1633889
Mine has never had a seal. Of course, it has never leaked so I never thought twice about it. However, I could see this happening especially during shipping. I would just talk to Amazon Customer Service. It seems like they would accommodate a request to exchange for a new bottle.
1490975
They forgot to pack it in dry ice so it melted, I'd say it's no good. I've also experienced some of the bags leaking at the corners which would explain why yours leaked
1422011
This is odd my fridge is so amazing and quiet and keeps things perfect~~ love the size and the fact it will not freeze it just keeps things perfect!! sorry that you must have a defective one~~ i also bought the extended warrenty but do not need it as of yet~~ hope i never do~~
1738299
I had a dent in mine too but Amazon was great at replacing it. I would contact customer service.
893828
That happens to me too sometimes. I think if its not sealed properly or if there's any residual ice left in the seal, it'll crack.
1574459
I purchased two of them and neither were sealed either. I didn't think anything about it at the time. But I've been using it for weeks and haven't had any issues.
1712372
I've had 2 of these. My newest one, the lid is definitely tighter, but still a one handed operation. If it doesn't get easier quickly, I'd get a different one. Is the seal glued on properly? Maybe it slipped??
2220901
Mine never froze. And it has the mildewy looking brownish blackish stuff floating in the water. I dont know if the seal was not sealed on some or if this has anything to do with why mine wont freeze, but I wasted 30 bucks on two of these after extensive research on youtube, thinking that it would actually work. It doesnt. I am hesitant to throw it out in case I ever get a deep freezer or something. BUT mine never froze:( I was looking forward to it too.
1220823
mine came ok,,, no dents,,, the drip pan was broke,, but was an easy fix,,, but,, the fridge wasnt all it was cut out to be,, you still have to defrost it,,
157343
Yes because the package has been compromised. From others that this has happened to said the costumer service was good on returning the product and getting a replacement. Mine didn't have any air in them. So I suggest that if you want and get replacements, use a vacuum sealer like I did to give it added protection while being stored. I have them in me and my wifes bug out bags, and their still sealed even being tossed about while traveling in our vehicles wherever we go... Hope this helps.
847586
I don't know how long you've had it. Mine was delivered at the end of November so it was pretty cold. It was really hard and I was kind of worried but it softened up in about 4 hours. I think it softened up a little more as it became room temperature. I really like it now but I was like you and was worried when it first came. Hope this helps.
749438
It hasn't leaked with the 3 i bought, even lying down or shaken up. Maybe there is something wrong with the seal on yours?
1901419
Possibly get liquid in the sealing compartment. Be sure it is completely clean and dry
202312
You are missing the gasket on the lid if it leaks , I have the same one and it doesn't leak a drop , go to Thermos website for gasket !!
2050874
I didn't have that problem, and I dropped mine plenty of times. There were other issues with leaking, but not that. I did try to contact them to ask about issues, and I couldn't find a contact number or email address, so you're on your own with it unless you can find a way to contact them.