A key's light already went out after a month. Is this a normal problem or i there a way to get a new one from the warranty?
348388
Mine dont had that problem, and obviously is not "normal" You should use your warranty.
348389
Some people have this problem. Apparently it is due to electrostatic discharge. Talk to Corsair and they can start the warranty process.
348390
I have had my keyboard for about a month and a half now and all the key lights still work, I hope this doesn't happen to me. And I am sure the warranty covers that.
348391
I had the same thing happen- I opened a ticket on the corsair support website http://corsair.force.com/ You'll need to register first so you can log into your account to request an RMA. I didn't have some of the necessary info but I did have an email of my receipt so that did it. It was super easy, good luck!! : )
348392
So far we haven't had any issues with lights going out. I would encourage you to contact the manufacturer and enforce the warranty.
103610
they have an Old style key and a new style key. I had the same issue. I received 2 different keys. I contacted them, told them my situation, and they told me about the 2 key styles, and then sent me the correct replacement key. Good Luck.
245360
I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and pleasant process). I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and... » Read More I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and pleasant process). « Show Less
591577
Buy a new one. When these have anything go wrong, it is cheaper to buy a new one than try and fix. I had problems with the light on mine, and it was not the light, but something in the wiring. I purchased a new one from Amazon. Very happy
2008711
If the light is on and it's not heating... it sounds like the kill switch was triggered. If you bought it recently through Amazon, you still might be able to return it and get a refund. The warranty policy seemed like a raw deal, but you could also go that route and hope to have it back before the end of winter...
2161153
Generally have to peel the key off gently and clean the area. If it's under warranty I'd do so first. Breaking it will void the warranty
895596
I don't think you can..mine quit working withing a couple of months.so I just gave up and disconnected the light park. I guess that's what we get for buying cheap stuff without warranty. =(
2144002
Did you have a warranty on the neon light? Mine came with a 15-month warranty and when I purchased it, a couple of the pieces were broke and they replaced them for free and will continue to do that under the warranty. If you have no warranty or the warranty has ran out, I would at least check with the company where you bought it and see how much they would charge to replace the part.
1477516
I have the same problem. Seller is sending me a new flashlight. Don't know about just a switch.
529736
just call them, they are a good company, they will send you a new one, I got mine at no charge. EE
1546639
I had mine for about a year before it stopped working. It would seem in some cases a reinstall of drivers helps a lot. What you need to do is verify you didn't get a doa and if so get the rma started asap. My symptoms were, upon boot or plug in, lights would work momentarily then all feedback would stop, lights would go out, and Windows reports an unrecognized device. Some more testing might have been prudent on my part but I was to frustrated to give it the time. Also, no experience with the keyboard.
422650
I'm reading my Owners Manuel....it says, you're best bet is to Order a New Replacement Key. Of course you'll need : Proof of Ownership (Sales Receipt), Model #, Serial #, Lock#. Good luck!
1018712
Read the warranty and do what it says. You could Lso take it back to the store because it is so new still
221856
I had the same problem. The supplier replaced without issue under Prime. New light works fine, and very bright. FYI that it's magnetic, and there is a ring that holds it in place, so make sure it's assembled corrected direction.
1394110
You should contact Kanex support if your keyboard is still under warranty they may replace it.
70485
Patricia - I suggest going to Home Depot. I've noted that they have the same light on display, so one of the sales reps could potentially help you with replacements.
1934261
Mine isn't having any issues like that and I think that unless you are very handy with micro repairs, you may have to solder on a ring to use on the key chain. Perhaps the company will replace it. I have decided to keep mine in my small travel tin, which goes with me everywhere but without cluttering my key chain. Good luck, ~t