We have purchased this thing, but there's no sound from parent unit. Volume level is on max. I can speak to baby unit, but can't hear any sound.
323490
Same here. Less than two months old. Do I have to return it through Amazon? So I won't have one while I am waiting for the return unit. That's not acceptable. Any alternative other than buying something else?
323491
If you unplug the cord to the camera, and then replug it in it will work again. It's beyond frustrating that it happens when it feels like it with no warning, but it's a quick fix until we find out why.
323492
Mine worked fine for a year, then the sound cut out a few weeks after I added another camera. I unplugged the camera's power cable and re-plugged it for each unit (unplugging from the camera, not the wall) and the sound came back on.
323493
Same thing for me! Called Motorola and they sent me a replacement. Sure enough, the replacement did it too.
323494
We ended up exchanging the first one within a month of receiving it because the sound stopped working. The replacement unit worked for about 9 months before the sound on that went out as well.I contacted Motorola and they had no problem sending out a replacement unit, but turnaround times are 1 week + with a receipt and 3 weeks + without a receipt. It seems like this is a fairly common problem related to faulty wiring within the parent unit. For something in this price range it is unacceptable and ridiculous that a warranty replacement take this long. A working and reliable baby monitor is critical.We ended up buying an Infant Optics DXR-8 since we couldn't wait. So far it has been excellent. We ended up exchanging the first one within a month of receiving it because the sound stopped working. The replacement unit worked for about 9 months before the sound on that went out as well.I contacted Motorola and they had no problem sending out a replacement unit, but turnaround times are 1 week + with a receipt and 3 weeks + without a receipt. It seems like this is a fairly common problem related to faulty wiring within the parent unit. For something in this price range it is unacceptable and ridiculous that a warranty replacement take this long. A working and reliable baby... » Read More We ended up exchanging the first one within a month of receiving it because the sound stopped working. The replacement unit worked for about 9 months before the sound on that went out as well.I contacted Motorola and they had no problem sending out a replacement unit, but turnaround times are 1 week + with a receipt and 3 weeks + without a receipt. It seems like this is a fairly common problem related to faulty wiring within the parent unit. For something in this price range it is unacceptable and ridiculous that a warranty replacement take this long. A working and reliable baby monitor is critical.We ended up buying an Infant Optics DXR-8 since we couldn't wait. So far it has been excellent. « Show Less
323495
For everyone asking about the sound issue, I had this problem and called motorola at 1-888-331-3383 and they sent me a replacement. However the replacement had the same sound issue as well after a few months. I am 2 months out of the warranty and I called them and they said they can replace it one more time. I am kind of disappointing in the failure rate on this unit given that it is so expensive. Hopefully the third one wont have the same defect.
323496
Same issue here...my unit is about 5 months old and the sound just stopped working...help...anyone?
323497
Buyer beware! Same issues as others, 6 months of use and the sound intermittently fails on the monitor. I love the all the features, but the failure rate is unacceptable on such an expensive baby monitor. No longer going to recommend this model to family and friends!
242560
Hi Donna. Are you looking for improved volume or clarity? You can probably tinker with the sound options on the menu screen. Otherwise, you may want to get what Phil and Rodney suggested - a dedicated sound system.
1883394
It does not make any sound at all. I have two of them and you cannot hear either.
1586686
Make sure red and white connectors are inserted into color matched audio out ports. Turn speakers on at base unit and make sure volume is turned up. Use + switch on base unit to increase sound level. Hope this helps!
1662995
Have you tried adjusting the volume? This thing works as plug-and-play. If it doesn't work the first time, it could have been factory defect.
348545
Only viewing... No Sound. I bough a small speaker at office max for 30 dollars and it works perfectly fine now... Good luck!
1855549
We had the same issue. Sent the unit back. Got another unit that never worked correctly. Send it back. Invest in a better model.
443173
I never hooked up sound, so I can't speak to that aspect of the device. I think that this is a very old model, it's probably been sitting in the warehouse for a long time. I returned this model immediately after receiving it. It wouldn't power up, when it finally did the screen was obviously damaged - googling suggested the damage was from being too hot. Sorry, that's all I've got. It would be helpful to know what source you have it hooked up to and how you've plugged it in.
1099094
Mine doesn't have sound. I don't know if you can add it. It would be awesome if you could! )
1418455
Make sure you have the speaker output that the transmitter is connected to turned on and the transmitter plugged in. Then plug in the speakers to the outlet for power and use the remote to turn on the speakers. One thing I have noticed is that the volume needs to turned up on the unit you are wanting to listen to so you can have more control over the volume at the speakers. I'm not talking blasting loud but up about half way. It uses the input volume from the stereo and then you control the output to the speakers with the remote. I hope this helps. We love ours and they work as advertised! Good luck. Make sure you have the speaker output that the transmitter is connected to turned on and the transmitter plugged in. Then plug in the speakers to the outlet for power and use the remote to turn on the speakers. One thing I have noticed is that the volume needs to turned up on the unit you are wanting to listen to so you can have more control over the volume at the speakers. I'm not talking blasting loud but up about half way. It uses the input volume from the stereo and then you control the output to the speakers with the remote. I hope this helps. We love ours and they work as advertised!... » Read More Make sure you have the speaker output that the transmitter is connected to turned on and the transmitter plugged in. Then plug in the speakers to the outlet for power and use the remote to turn on the speakers. One thing I have noticed is that the volume needs to turned up on the unit you are wanting to listen to so you can have more control over the volume at the speakers. I'm not talking blasting loud but up about half way. It uses the input volume from the stereo and then you control the output to the speakers with the remote. I hope this helps. We love ours and they work as advertised! Good luck. « Show Less
961568
I had to go and check. Mine does not make a sound. I went beyond my usual modes and tried everything I could and, it never made one sound.
388242
No this unit does not have sound. Mine is still working great. No problems.
426187
Not on ours. The sound is clear and volume is appropriate. Something isn't right!
225086
I am having the same problem (I hadn't noticed the volume level though). Anyone have any ideas?
451082
I plugged mine in and the sound works. I would say that yours has a defect. There is a button to push to adjust the volume of the sound. It is explained in the manual. You can check that incase it is just turned down. I doubt that this is the problem, as it is probably set at a default volume. Return for an exchange. I really like mine.
2226442
The only volume you can adjust is on the parent unit. What I do is turn off the monitor in my kids room every Night before bed. It seems to amplify sound the longer the kids unit is on. Hope this helps.
2079532
Place the baby unit in mom's room. Make sure the baby unit and parent unit are linked then adjust the volume and you can hear any time mom speaks. If you want mom to have the parent unit then show mom that on the left side of the parent unit there is a button she must push when she wants to communicate with you to the baby unit. If mom is alert enough and able to hold unit and push side button at the same time it will work great. However, I would be inclined to give mom the baby unit and you control the parent unit. We love ours, in fact we've purchased two since one quit working after 3 years. Good luck Place the baby unit in mom's room. Make sure the baby unit and parent unit are linked then adjust the volume and you can hear any time mom speaks. If you want mom to have the parent unit then show mom that on the left side of the parent unit there is a button she must push when she wants to communicate with you to the baby unit. If mom is alert enough and able to hold unit and push side button at the same time it will work great. However, I would be inclined to give mom the baby unit and you control the parent unit. We love ours, in fact we've purchased two since one quit working after 3... » Read More Place the baby unit in mom's room. Make sure the baby unit and parent unit are linked then adjust the volume and you can hear any time mom speaks. If you want mom to have the parent unit then show mom that on the left side of the parent unit there is a button she must push when she wants to communicate with you to the baby unit. If mom is alert enough and able to hold unit and push side button at the same time it will work great. However, I would be inclined to give mom the baby unit and you control the parent unit. We love ours, in fact we've purchased two since one quit working after 3 years. Good luck « Show Less