Solved: How do you get the main unit to read the remotes? I put my batteries in and the remotes flash but the main unit reads just dashes even after an hour -- solution -- ended up being a defective unit, received new unit, put in batteries and within seconds both remotes read and are working great in two separate freezers using AA (not AAA) lithium batteries. Solved: How do you get the main unit to read the remotes? I put my batteries in and the remotes flash but the main unit reads just dashes even after an hour -- solution -- ended up being a... » Read More Solved: How do you get the main unit to read the remotes? I put my batteries in and the remotes flash but the main unit reads just dashes even after an hour -- solution -- ended up being a defective unit, received new unit, put in batteries and within seconds both remotes read and are working great in two separate freezers using AA (not AAA) lithium batteries. « Show Less
323744
I believe the instructions tell you to put the batteries in the remotes first then the main unit.
323745
With the lythium batteries I had a hard time getting it to read. I just kept taking out and putting the batteries back and turning the batteries until it finally read. Plain alkaline batteries will work in the fridge senor and i had no trouble getting that type of battery to work.
323746
Strictly follow this sequence:1. Remove all the batteries from sensors and main unit and place all of them close to each other2. Wait for 10 minutes3. Insert batteries in both sensors before placing batteries in the main unit4.Insert batteries in the main unit5. Wait few minutes for all three units to be synchronized.
323747
I can only come up with 2 possibilities: 1) like me you received a bum unit, or 2) the distance between the remotes & main unit is too far. Mine won't transmit from the basement freezer to the upstairs.
323748
There is a reset hole on the back of the main unit. Get a pin and put it in the hole and press down gently. Make sure the batteries are in correctly on the remotes and the main unit. That should take care of your problem.
323749
it read them automatically. I think they need to be close together until they sync.
323750
Batteries must be put in main unit first. Then put them in remote units. I put water in one glass then hung a remote on it then I put ice in another glass and hung the other unit on it and waited for them to respond. you must do them exactly as the instructions read. Once they are working they are great
1017628
Point to the head and click the button should read right away. On the elderly I find it takes a few seconds longer. If you are having an issue with the time change your batteries. If still having trouble, exchange your unit. Just because it is a good unit doesn't mean there isn't a dud in a batch. Hope this helps
543749
I hope this is the issue I'm having. I've already had the technician out last week to replace the main board for this problem. The remote seemed to have worked for 5 minutes, like you said, and literally as he was leaving my driveway I tried to change the source and the remote didn't work again! I was so frustrated, and thanks to you I will be geared up with this information so perhaps he can fix it this time!
1469192
I have found a few things. 1) There are two batteries in my remote, the Next Gen battery and one you add. Both must be COMPLETELY good. If the added AA battery is 90%, that's good enough for a flashlight, but not for the Next Gen to work. I don't use cheap AA batteries any more, I buy the better ones. 2) Interference. I have my wireless router near the Next Gen base. If 3 kids are playing WOW, Toon Town, etc., hitting the wireless network hard, maybe one of 3 of the remote keypresses gets through. I would guess other typical wi-fi interference, microwave ovens, etc. would cause similar problems. I don't know if this is your problem, but it's my experience.
1085933
I had a remote that stop working, I changed the battery, still did not work. I order a new one. Sometimes thing just goes out. Good luck.
2273620
First, change everything back to channel 1. Take all of the batteries out of both units. Keep both units together in the same space. Then, put the batteries into the clock unit first. Don't set anything on the clock yet. Next, put the batteries in the remote. The temperature of the space your in should soon appear. Once it does, then set the clock. If the temperature doesn't come up, try the prior two instructions in reverse order. If neither works, the remote and/or receiver is likely defective. Remember, the distance has to be nearly line of site and in my experience 75 feet is pushing it. Mine is about 20 feet away and works fine. First, change everything back to channel 1. Take all of the batteries out of both units. Keep both units together in the same space. Then, put the batteries into the clock unit first. Don't set anything on the clock yet. Next, put the batteries in the remote. The temperature of the space your in should soon appear. Once it does, then set the clock. If the temperature doesn't come up, try the prior two instructions in reverse order. If neither works, the remote and/or receiver is likely defective. Remember, the distance has to be nearly line of site and in my experience 75 feet is pushing... » Read More First, change everything back to channel 1. Take all of the batteries out of both units. Keep both units together in the same space. Then, put the batteries into the clock unit first. Don't set anything on the clock yet. Next, put the batteries in the remote. The temperature of the space your in should soon appear. Once it does, then set the clock. If the temperature doesn't come up, try the prior two instructions in reverse order. If neither works, the remote and/or receiver is likely defective. Remember, the distance has to be nearly line of site and in my experience 75 feet is pushing it. Mine is about 20 feet away and works fine. « Show Less
2019779
I have not had that problem, but this is what I would try. Turn off the heater, and unplug for 15 minutes. Remove batteries from remote leave out for 15 minutes. Replug in your heater, and try turning it on with the controls on the heater. If it stays on the problem is your remote. If that does not work do the reverse unplug everything remove batteries wait 15 minutes, plug into wall insert batteries into remote, and turn on with remote. Hopefully if it's just needs resetting and if so this should do it.Hope you get it fixed
743467
Thanks for your response. I was having trouble picking up the temp from the base. I think the batteries were low (duh.. pretty obvious..). I put in new batteries on both units, repeated the sequence a couple of times and... voilà! I think I've got the hang of it now. A handy little device.
1561753
I would suggest buying a Battery. Not being funny, but you have very little invested and the Battery being Dead; it stands to reason you should just replace it. The Remote probably works fine, or send it back.
818396
Aimee, My remote never lit up, except for the small green light under the channel (A/B) switch. That's the battery indicator and I know you've switched the batteries in the remote. It's very possible there's a loose wire/damaged circuit. One of two things you can do. If you're adventurous (and lucky), open up the panels on the remote and look inside to see if there are any loose wires, connections, etc. If you're smart, get in touch with customer service at Amazon. It's possible you received a dud and it just needs replacing. I know it's a hassle but this "toy" is really a lot of fun. Let me know how it goes!
1719083
The reason could be from the batteries inside the remote not sending the infrared signal out to the unit. Make sure the batteries contact the remote metal pieces securely. Also make sure any plastic cover on the LED readout panel is removed. Point the remote directly at the temperature readout panel. If it still is not working, the remote itself might be defective. I have a TV remote where some of the buttons don't register when pointed directly at the TV, but other ones do work. I think the remote circuitry is bad in my case. If you just bought the unit, contact the manufacturer about getting a replacement. The reason could be from the batteries inside the remote not sending the infrared signal out to the unit. Make sure the batteries contact the remote metal pieces securely. Also make sure any plastic cover on the LED readout panel is removed. Point the remote directly at the temperature readout panel. If it still is not working, the remote itself might be defective. I have a TV remote where some of the buttons don't register when pointed directly at the TV, but other ones do work. I think the remote circuitry is bad in my case. If you just bought the unit, contact the manufacturer about... » Read More The reason could be from the batteries inside the remote not sending the infrared signal out to the unit. Make sure the batteries contact the remote metal pieces securely. Also make sure any plastic cover on the LED readout panel is removed. Point the remote directly at the temperature readout panel. If it still is not working, the remote itself might be defective. I have a TV remote where some of the buttons don't register when pointed directly at the TV, but other ones do work. I think the remote circuitry is bad in my case. If you just bought the unit, contact the manufacturer about getting a replacement. « Show Less
489286
Sorry, no idea because mine did power up right away after installing the batteries. I assume you've check the battery polarities, (I thought it was hard to see the +/- signs on the holder) and also check the remote's connection. If not, contact Celestron. I did email them with an issue on how my goto was working, and they were responsive. Good luck.
2024962
I was really ticked when I purchased 2 of these flashlights and couldn't get either of them to work. Pretty sad when the customer can't get the batteries installed without another customer's review. This is the one that helped me from "Bumblebee" "UPDATE April 17, 2011 - I finally got the batteries figured out, here's for anyone with the same issues later: Holding the light with the on/off button facing away from you. Place the right side battery + up. The left side battery - up. Place the next set the same way.Now that the lights are working, they are good, very bright. Happy ending.Help other customers find the most helpful reviews Was this review helpful to you? Yes NoReport abuse | PermalinkComment Comments (3)" I was really ticked when I purchased 2 of these flashlights and couldn't get either of them to work. Pretty sad when the customer can't get the batteries installed without another customer's review. This is the one that helped me from "Bumblebee" "UPDATE April 17, 2011 - I finally got the batteries figured out, here's for anyone with the same issues later: Holding the light with the on/off button facing away from you. Place the right side battery + up. The left side battery - up. Place the next set the same way.Now that the lights are working, they are good,... » Read More I was really ticked when I purchased 2 of these flashlights and couldn't get either of them to work. Pretty sad when the customer can't get the batteries installed without another customer's review. This is the one that helped me from "Bumblebee" "UPDATE April 17, 2011 - I finally got the batteries figured out, here's for anyone with the same issues later: Holding the light with the on/off button facing away from you. Place the right side battery + up. The left side battery - up. Place the next set the same way.Now that the lights are working, they are good, very bright. Happy ending.Help other customers find the most helpful reviews Was this review helpful to you? Yes NoReport abuse | PermalinkComment Comments (3)" « Show Less
860786
Hello, my dear friend, please do not be worried, have you pulled out the plastic chip from the battery of the remote controller? Would you please tell us your order ID? We will try our best to resolve the problem for you. Best regards, lemonbest
886325
Ensure the batteries you tried are new, try resetting the unit. If that still doesn't work send it back for a new one. We have had our for 5 years, I believe we did have to send it back for a new one and have had no problems since!!
688337
Hey Ray, I happen to be a garage door technician. First of all I would recommend you to buy new 2032 batteries for the remotes and try that (you might need to re-program them once you put in new batteries). Make sure you put them in the correct way with the negative side down. If that doesn't work then it's definitely a logic board issue. If you replace the logic board, make sure you unplug the unit first. After you finish puttingin the new logic board you'll need to program all remotes and keypad. I hope this helps you
2090762
If you already tried new batteries , then I would contact the company and send the remote back for a new one. You shouldn't have to do anything with the remote to get it to work properly. Did it work before?