How do I go about buying spare poles..got the tent missing one floor pole on the far side so I would like too make sure the tent is stable obv.
320946
If it's missing a pole, let the manufacturer or seller know. It will be replaced promptly.
635253
if you ordered the kit and did not receive the poles and canopy - call Amazon because theose pieces are included. It is only the replace canopy kit that does not include the poles. So either you ordered the wrong thing or you were shipped the wrong kit. Either way talk to customer service at Amazon to get this straightened out.
1987344
I believe an instruction paper is inside bag that tent came in, it was found after we figured it out how to assemble.Each pole goes inside from one pocket by floor up to pocket on top and tie at side. Assembly is quite simple. I believe one end of pole has arrows as to which way it goes.
2207976
Im still waiting for my tent, There was an issue when it was delervered and the item was stolen off porch, I can let you know once I recieve it, The seller should be sending a new one out soon, I hope ;(
1310583
i would recommend you go to coleman.com -- u will find a diagram of the tent with part nbrs .. just as IP90 replied, by going to the website u will be able to reorder all the poles.... but then, maybe you would be better off reordering the tent - amazon has some amazing prices........
930660
My wife uses the poles (for walking in a warm climate). She has had at least two different sets of poles. I think I actually bought both sets (at least one on Amazon), but she is the user. Anyway, I know she has successfully replaced the 'feet' on both sets of poles...using Amazon purchases. If yours are very HIGH END, you might need to do more research.
297885
Cannot answer. I bought my tents for my children. It is part of their emergency kits and they have not had the opportunity to use it as of yet. When they do, they will let me know. I bought a tent form coleman similar to this and you definately need 2 people. Someone has to be on the opposite side when you pop the poles up. Can't possibly see how one person can do this!
1345922
I may have one for you as I looked to replace damaged connectors ... couldn't locate any .... so bought a new 10 x 20 last year....Poles have a length and Diameter and a Letter code .... so be specific and I'll see if I have a spare for you .... Tom Drew
564758
Contact Pockos at 941-484-6800. They were very helpful. A set of 4 poles for $10 plus shipping.
1187219
Hi Mallory, I would love to help you but I didn't order this for myself. I ordered it for my job, but they are placed in the factory so I haven't even seen the merchandise. But they seemed very happy with the pole. I apologize for not being able to help more. Karen
1311461
Yes, you will need to use some sort of anchoring system to insure stability. Look around the web or make your own using buckets, concert mix and bungie chords. If it's a calm day then the weight of the tent will hold it in place. We've had ones from other manufactures but for the price this is a great buy.
1760782
Sorry I don't have an answer for you Rosiellia as we have only used ours twice and haven't had to order new poles yet. Please let me know though if you find an answer since we may need to order some ourselves one day.THanks,Tim
828505
I'm afraid I can help with this one. I have yet to use my tent. I bought it for my survival gear and haven't had the opportunity as yet to check it out. Sorry. Will do a follow up entry as soon as I do though.
807108
Tent Pole Technologies will make any size you need. Also check the Rio site for customer service. And Amazon carries replacement parts.
746691
I would file a claim with amazon. The instructions suck but they should be there along with round poles and the zip cover. I noticed the box mine was in was pretty beat up. Guess I just got lucky.
1996473
Hi Alan, you don't need your old poles - mine came with new poles that I just fastened to the old base frame. This has lasted really well so far, lots of heavy use and no damage. Cheers, Mark
1467474
I replaced mine with camping tent poles. I cut the elastic cord and cut the sections to fit over the existing poles to the size I needed ... Might be a workable solution using them . Cheapest replacement poles were at K Mart, camping section .hope that helps.