1st bag of "0" came w/a dessicant bag in it-worked great w/ the "Capsule Machine" and last 6 mo b4 swelling.. 2nd bag came w/no dessicant & wont fit?
346406
I stored the first bag with the dessicant in a half gallon glass canning jar with a tight fitting lid. As the instructions said the dessicant was reusable, and included instructions for how to re-activate it if necessary, I just saved it in the jar for my second bag. All 1,000 capsules from the first bag came through the machine perfectly. I just ordered my second bag, and you are right...there was no dessicant in the second bag. Maybe they only add it to your first order? I have not tried using any from the second bag yet, but I will update if it is not the same quality as the first bag.
346407
Mine did not come with desiccant bag; my desiccant bag came with the capsule machine. Also, recommend you consider vegicaps over the gelatin kind; I've bought both, and next time I plan to go back to the non-gelatin kind. The gelatin ones have a funny taste to them.
346408
The dessicant and seal of package are important to the consistency of shape, so without proper storage they may not fit the filler after a while. I would test each bag for fit, all of my caps in another size fit the machine perfectly and snap closed with hard tamping. Quite satisfied.
1846300
May we ask what detergent you used? It sounds like the dye from a colored detergent was absorbed. We will gladly replace the pillowcase. Please email us at customerservice@fishersfinery.com
755781
The problem with getting the product from any one other than a Nerium brand partner is that there is no recourse if things don't work. I have have never had a problem with product shipped from Nerium . If the bottle is not dispensing it may be empty.How long have you had the product? The bottle has enough for 30-33 days of night treatment used as directed. Has it been stored properly? excess heat or cold can affect the product. This is a pure botanical product and subject to oxidation once air hits it. So taking the cap off to check it may affect the product. If the product has expired it tends to separate into a fluid and solid. That may cause clogging and thus make it hard to dispense. Sorry I cant give you a sure way to fix the problem. I can only give the possibilities why it can happen. You may want to get in touch with the seller and ask. Good luck, Ana
1373923
Could you switch out the bad for a enema bag? I like all the reviews I have read except the few about mold growing in the bag. I would like to use the old fashion enema/douche bags with it.
1373416
I ordered a fair-sized container around 3 months ago. I used it topically for about a month and a half on seborrheic keratoses, then took a break. I had good results, but when I went to use some of it again about a week ago, it seemed to have lost some of it's oomph. I will be ordering more, bur plan this time to order a smaller quantity. For my purpose, a little lasts a long time, and I don't think it keeps well long-term... just my experience. Also, beware of storing it in the dropper bottle. The little I had left was in a dropper bottle. Just a few days ago, the rubber bulb swelled up and actually burst!! I ordered a fair-sized container around 3 months ago. I used it topically for about a month and a half on seborrheic keratoses, then took a break. I had good results, but when I went to use some of it again about a week ago, it seemed to have lost some of it's oomph. I will be ordering more, bur plan this time to order a smaller quantity. For my purpose, a little lasts a long time, and I don't think it keeps well long-term... just my experience. Also, beware of storing it in the dropper bottle. The little I had left was in a dropper bottle. Just a few days ago, the rubber bulb swelled up... » Read More I ordered a fair-sized container around 3 months ago. I used it topically for about a month and a half on seborrheic keratoses, then took a break. I had good results, but when I went to use some of it again about a week ago, it seemed to have lost some of it's oomph. I will be ordering more, bur plan this time to order a smaller quantity. For my purpose, a little lasts a long time, and I don't think it keeps well long-term... just my experience. Also, beware of storing it in the dropper bottle. The little I had left was in a dropper bottle. Just a few days ago, the rubber bulb swelled up and actually burst!! « Show Less
1720792
The other answers explain why. I got my first one before January. That makes sense. The liquid was really brown but not bitter the second bag.
927787
It sounds to me like the capsule is not being punctured. If this is happening the water will start to flow but is being stopped, thus the bump. I have never done this but try doing it without a capsule but be ready and have your finger on the off switch. Are you pressing the lever down until it touches the top of the machine? Also, if it is a used machine, check the manual, it just may need to be cleaned where the water goes through the capsule. If this does not help, let me know I will try to help. Bandit7342@aol.com
673810
Hi Rebecca, my first batch was bad, and they refunded me and the second one was good. It was hassle free. I feel it really help. I hope you have as good experience as I did.
23021
Thanks for your comments I've had similar problems like with your mother, I'm sending back 4 bags that leak really bad hopefully this was just a bad batch I really want to like the product and when the bags do seal properly it an incredible little system I actually bought it to compliment my more expensive Food Saver Say could you post again and let me know how your mothers new bags work out. Thanks!
1721210
Looks like everyone has answered. If all still fails, you might contact the Bag company, might be a bad batch of bags?
1323753
Sorry, no. The capsules for the machine are specific and coded. Nothing else will work.
352795
I too noticed a change in packaging, but felt the product authentic. I called the co because the squeeze tube was coming off on my hands... but I doubt they changed just from my feedback. I think I could tell if it wasn't real.
2104837
I have not encountered situations similarly to your descriptions, thus I do not an answer to your specific question per se. However, I am very impressed by the 'after sales customer service' from Sophia Global. I phoned Sophia Global on my 'leaks within sealed pack' upon product delivery. The phone called was attended to immediately. Happy to have found a reliable merchant. Good luck to you.
182921
I had the same experience, a lot of my bags were bad, as if you were brewing cardboard. Very strange, never had a problem. Out of the 2 boxes ( 2 x 240 bags) one of them had mostly bad bags. I had to smell them before throwing it in my mug
868447
I'll be interested in what you learn. I tried to obtain a refund and free shipping to return it, but both were unsuccessful. They said there was no guarantee. After you make your complaint, we should let Dr. Oz know of our experience, don't you think?
1077130
I had a similar problem, to resolve it, I ran the machine without any capsules (so it is empty) in order to flush out any particles such as old coffee grounds, then the capsule worked fine with my Pixie
1621048
I have similar experience, I think cause it a soft bag and one or two ounce liquid is a little light. Maybe we should trust more on bottle when small-sizes.