Has anyone had an issue with the Keyboard not turning on at all? When it's charging the light stays RED. I don't think that's how it's supposed to be?
347703
I believe the keyboard light should only be blue. Both charging and when on. I would box that one up and send it right back for a replacement.
356518
Make sure the keyboard is on and charged. i did not have any other steps other thanpairing with mine.
1740927
my keyboard has not worked without being plugged into a power source. I have tried contacting customer service. no luck there. I have called and emailed them. I don't even use mine. Happily the seller refunded my money but I am not at all happy with this keyboard. good luck
2178010
Mine charged overnite. Do you get a blue light when your keyboard is turned on?
1995667
I found the key pad has to be fully charged. I have had no issues with mine.
432373
I believe I have the galaxi 4, on the problem asked about; are you sure the keyboard has a full charge? Also, in the settings, after the keyboard is paired there is a check box designating the keyboard as the input device, make sire it is checked. I sometime have to do that to get my keyboard to work.
421245
I think you must have an issue with your keyboard. I've had mine for a few weeks now and I use the keyboard all the time, have even left it on overnight and I've not charged it since the initial charge.
1238776
About the key board being lit, unfortunately that is not the case. But the touch screen is very lively, any slight vibration and the home screen lights up! Hope this helps!
1804103
I've had no problems and am happy after two months with the keyboard. Sometimes I mix up the sequence of turning on the keyboard and pushing the little button, but it's always come on. Be sure that the keyboard is charged. I wrote the manufacturer for a copy of the User Guide. They emailed a jpg.
1208839
no, the keyboard doesn't have a charging port, or a battery. I should also mention that, when docked, the battery drains faster when the unit is in sleep mode, so when you're not using it, and not charging it, you should undock it from the keyboard. Just FYI.
1554824
Larry, was the unit charged up? There is a port on the keyboard's side near the on/off switch (switch should be in the on position) and the blue light should be on so keyboard can communicate with notepad....good luck..if no blue light, keyboard must be off or not charged...Kev.
1440356
Yes the keyboard is back lit, it goes dark when not using it to conserve battery life, but as soon as something is touche it lights up.
1550124
It needs some time to fully charge. Make sure the USB cable you are using works and let it charge for several hours. Try to charge it via USB from a computer with the computer turned on and then test the keyboard. If it is not working try charging it with the computer turned off. If it is still not working contact the service.
2254787
When I first used the machine and updated it to 8.1 I had some problems, briefly. If you leave the machine in "Airplane Mode" they keyboard will not work. Have you charged the keyboard? Tether the keyboard to the PC with the included usb cable to charge the keyboard and charge it regularly when you charge the PC and it should be fine. I will assume you have the keyboard turned on.
1192787
No-the keyboard does NOT light up. I don't think I ever have had one that did.
221749
I've been using mines for a week now and I had the same problem when I turned mines on. I was under the impression that the blue battery light meant that it was dying too. I think that just means that the keyboard is on when it flashes on. I turned it on and off until my iPad found it. There may be more clear instructions in the owners manual though. Goodluck!
1439037
Mine has had a functional keyboard for months after the first charge. Yours must be defective, because mine works great.