I puchased this lamp twice. The 10" globe on the second one is discolored and looks dirty. How can i rectify the glass on the globe?
339102
I have the same problem, and it doesn't appear that the globe comes off for cleaning inside.
1789975
I don't really know if there is a replacement globe. I haven't looked into it. I wanted the lamp in black so that also I haven't looked into, another color. Sorry I am not much help.
92767
not sure on mine either. but my replacement lamp was good for about 6 months then started getting warning notes saying the lamp was near the end, and needed to be replaced soon. Not sure if I got a bad one from the seller... At least the lamp hasn't died yet so I guess I'm fine with it.
1348177
if you purchased the lamp within 6 months or so, call or email Conoco. They should be willing to send you a new one free or for a nominal fee.
1770435
Dave, ours did the same thing. We figured it was the lamp going out so we purchased a new one and our problems were solved, its such and easy and inexpensive fix to just buy a new lamp. Hope this helps.
1251127
I had the same issue, and after I contacted the seller, I was sent a replacement glass. The installation of the new glass is pretty simple. It appears there are several buyers who are experiencing this problem.
571725
Send it back. The bulb is irreplaceable. That's what I did when this happened at 2 months post purchase.
802910
I did both lamps with a little left over. Have not needed warranty yet but it's only been about 2 month since I restored them
1368149
My guess is you have a double / 100% magnification depending on distance from magnification . Bulb supplied is 100 watt equivalent fluorescent bulb or could be utilized. My guess is you could find replacement glass shade, but I suggest trying standard shade first.
1317835
My TV had the same problem. I decided it didn't probably matter and bought it. However, Amazon a actually sent me the wrong model of lamp, which didn't fit in the tv. I ended up taking the new lamp apart and putting the bulb itself in the old lamp. It was quite easy, just a few screws. Regardless, I still think the p does not matter, especially because many sites seem to use the two interchangeably. I'd say buy it.
798513
Sorry, haven't had the problem yet. My recommendation would be to try something you've probably done already - take the actual dead bulb to a lighting store or a Lowes or Home Depot to get an exact match.
240352
Hi Debra. I cracked my plastic globe cover and ordered this unit to replace. you have to buy the whole thing (cover and base) in order to get a cover -- they don't seem to be sold separately. I bought the nested neon replacement bulbs at the same time . ta! (Rick)
691513
I didn't have that problem, but I will say that the shade is never on tight enough so that it isn't wobbly. I am not happy and when I contacted the company they were not very helpful. I went out and bought some rubber washers but could only put one on otherwise it was to high and couldn't screw the shade screw back on. I am not happy overall with this lamp but it is very pretty and they wouldn't take it back said no returns. I asked for extra crystals and they never sent them just ignored my request since some of them were missing or broken. I would not recommend this lamp or buying from this company ever again. Customer service is the worse ever. I didn't have that problem, but I will say that the shade is never on tight enough so that it isn't wobbly. I am not happy and when I contacted the company they were not very helpful. I went out and bought some rubber washers but could only put one on otherwise it was to high and couldn't screw the shade screw back on. I am not happy overall with this lamp but it is very pretty and they wouldn't take it back said no returns. I asked for extra crystals and they never sent them just ignored my request since some of them were missing or broken. I would not recommend this lamp or buying from... » Read More I didn't have that problem, but I will say that the shade is never on tight enough so that it isn't wobbly. I am not happy and when I contacted the company they were not very helpful. I went out and bought some rubber washers but could only put one on otherwise it was to high and couldn't screw the shade screw back on. I am not happy overall with this lamp but it is very pretty and they wouldn't take it back said no returns. I asked for extra crystals and they never sent them just ignored my request since some of them were missing or broken. I would not recommend this lamp or buying from this company ever again. Customer service is the worse ever. « Show Less
2267537
buy a new unit. for the price of these new if you have a few of the LEDS go out you should just buy a new unit. they are not worth messing with. I have 3 lamps go out on mine after a few hours. they sent me a new one.
1095593
Hi, I actually replaced existing bulbs with one size smaller, so that the lights don't protrude and shine in your eyes, rather than down light on the "globe" . A bit fiddly, but doable. It took 2-3 of us a couple of hours to assemble, including the electrician - but well worth the effort. It's a magical lamp, we love it.
1363088
Just took another look. U can't clean them if u r using the fire glass. They r actually changing color. Either get the darker color like u said or just replace them like I'm doing...
298388
I believe there is a thread in the glass globe...just rotate it to screw off globe