keyboard issue with flying cursor I purchased this computer last week, but I am sending it back because the keyboard is not working properly. I will typing along and then the cursor just randomly moves to a different spot in the text. It is not a hand placement issue. There were no troubleshooting tips on the ASUS site for this problem, and I couldn't get through to their technical department. So I sent it back. Has anyone else had this problem, and is there a fix for it? keyboard issue with flying cursor I purchased this computer last week, but I am sending it back because the keyboard is not working properly. I will typing along and then the cursor just randomly... » Read More keyboard issue with flying cursor I purchased this computer last week, but I am sending it back because the keyboard is not working properly. I will typing along and then the cursor just randomly moves to a different spot in the text. It is not a hand placement issue. There were no troubleshooting tips on the ASUS site for this problem, and I couldn't get through to their technical department. So I sent it back. Has anyone else had this problem, and is there a fix for it? « Show Less
310941
When that happens to me, I realize it's because one of my thumbs touched the trackpad--and I agree it's a pain in the components. I'll bet there is a setting to turn off the trackpad somewhere (I use a real wired mouse), but I've managed to live with it well enough so far.
155751
If you go to the far right side of the task bar there is a small arrow that points up (the technical name isn't important here), click it once and a small windows with hidden icons pops up. The top left corner of this pop up windows has an icon called ELAN Smart-Pad. Click it and adjust the sensitivity of the pad to suite you, or turn it off.
310942
Thanks, Binx. I actually finally got through the tech line at Asus and they gave me the same advice which worked great. The emailed assistance I received was pretty much useless. Now, if I could only figure out how to make a recovery disc with a USB, I would be completely happy. The directions about hitting F9 during boot up don't work at all.
1556772
I didn't have any problem with the keyboard. My problem was with the wifie (I lost connection one every 2 hours aprox), but I solved it updating the wireless driver
785461
FWIW, at a Best Buy in another city, their ASUS notebooks had two finger scrolling working properly and the icons showing in the tray area. Must be something in the setup wrong at the store near me. I finally opted for the Gateway EC5801u which is also a thin, light, longlife model like these ASUS machines. It uses a Synaptic touchpad with a spiral scrolling gesture that I've quickly come to like. Swirl your finger round and round in a circle and it scrolls like controlling an ipod.
1514407
yes. it happens to me too rarely though. I suspect is the software and not the keyboard it self. I also use the arrows to drive.
1753592
I have been using one of these all day, every day, and have never experienced this. The original zenbooks from 2011 had a lot of keyboard problems.
2035152
What version of windows are you running and are the batteries placement correct? I have te exact same keyboard and mouse and they work perfectly on Windows 8.1 Pro. plus I also have a Bluetooth wireless 3.0 device and a Bluetooth wifi 3.0 device all next to the blue tooth for keyboard an mouse , it might just be user error all items I have personally bought from amazon work great, plus you might have bought the item from a lower manufacturer on the selection list on Amazon... and just FYI the issue for ghosting is because of the device is too far away from his receiver for it to connect perfectly to the computer, move the device closer and it will function perfectly What version of windows are you running and are the batteries placement correct? I have te exact same keyboard and mouse and they work perfectly on Windows 8.1 Pro. plus I also have a Bluetooth wireless 3.0 device and a Bluetooth wifi 3.0 device all next to the blue tooth for keyboard an mouse , it might just be user error all items I have personally bought from amazon work great, plus you might have bought the item from a lower manufacturer on the selection list on Amazon... and just FYI the issue for ghosting is because of the device is too far away from his receiver for it to connect... » Read More What version of windows are you running and are the batteries placement correct? I have te exact same keyboard and mouse and they work perfectly on Windows 8.1 Pro. plus I also have a Bluetooth wireless 3.0 device and a Bluetooth wifi 3.0 device all next to the blue tooth for keyboard an mouse , it might just be user error all items I have personally bought from amazon work great, plus you might have bought the item from a lower manufacturer on the selection list on Amazon... and just FYI the issue for ghosting is because of the device is too far away from his receiver for it to connect perfectly to the computer, move the device closer and it will function perfectly « Show Less
1975822
I have been using this for over a year now. Think it's a motor skill/coordination issue for ease & speed. I find some text gets dropped at the end of drag or copy sometimes. I find for myself this hardware is much faster than the old mouse. Hope that helps you.
796233
If it was purchased through Sparkling Tech, you will need to contact them about the problem. Most sellers who advertise through Amazon are willing to cooperate when it comes to their product. In fact, I have acquired some products which were so poorly made, I was surprised they were allowed to sell through Amazon. However many of these companies, the one thing that hurts them the most is a bad review. I too use this device and have had no issues with it. There could be some improvements made, I agree; such as the keyboard when not in use, shutting down after 10-20 minutes, so as not to drain the battery. As Amazon has a fulfillment policy for this seller, my suggestion is to contact Amazon first, who most likely will comply with the issue or direct you to the company or seller themselves, to correct the problem.
583246
I don't seem to have this problem. My keyboard works great and isn't squishy.
290235
Mine is still working. Every once in a while it takes off on it's own. The only reason I am still using it is the keyboard is eazy to see. It still works fair. It was worth what I paid for it.
76554
You're probably hitting the mouse pad accidentally. I did that at first. It took me a little time to adjust to the keyboard but don't have any problems now.
947012
We had the same issue. We purchsed the adapter. We never were able to get the keyboard to work. I thought that the keyboard was faulty, so I purchased another. Same problem.
68873
I'm trying to make the same decision. Does anyone know? I am a fast typist, and I don't like what I hear about the wireless keyboard dropping strokes.
196150
I have had no trouble with my keyboard, and I type a lot. It is best to have the laptop on a flat base while typing. Try putting something flat & sturdy under your laptop or on a desk or table. You may find you'll have no further problem.
2164935
I don't have a specific answer for you, but I have found this keyboard and mouse fairly unstable. The cursor jumps around and there are delays from keystokes to screen. I once found a new driver to download. If you haven't searched the Logitech website, you might want to do that.
778429
Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the laptop to Amazon I urge you to get this thing fixed by Asus under the warranty ASAP. Sorry, wish I had better news. Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the... » Read More Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the laptop to Amazon I urge you to get this thing fixed by Asus under the warranty ASAP. Sorry, wish I had better news. « Show Less
1412958
Yes, I had the same issue, as well as some keys not working at all. I think this is a lousy keyboard despite all the great reviews. As writer for more years to remember, I know a crappy keyboard when I use one.