I got my scale and when I step on it the back light comes on but no numbers ever appear, am I doing something wrong or is my scale broken?
334399
I think your scale is broken. When I step on mine the zeros pop up then it goes to my weight.
334400
Hi Deana, yes there is always the possibility that it might be broken, but just in case it's not, try new batteries first. If it still doesn't work, then send it back and get a new one.
1944709
Funny I don't see that on mine. .. only shows up if I remove a container after tare has been set. If you are seeing this with nothing on the scale, hit tare and see if it goes away. If not you may have a defective unit.
2090720
I would make sure the lb/kg selector switch is firmly in one position or the other. The make sure the battery is installed in the proper position. Then examine the feet for damage (are they cracked). If that doesn't do it then I'd contact the company directly. They might be slow to respond but they did satisfy my complaint when my scale broke.
538573
The way it works is you open the app then step on the scale. If it turns off, just step off the back on while you have the app still open. I will tell you that I got one of these for Christmas and before January 10th, it had stopped working. I will also tell you that I'm 35 yrs old, 6ft tall and weigh 192lbs. That scale continuously told me I was obese. Even with it showing my accurate weight. It's not a very nice motivator.lol. I'm glad it died.
212892
Maybe it needs a new battery. Mine starts reading immediately. Then takes about 3 seconds to find your exact weight.
342743
You have to check the instructions that came with your type of scale. You may also call their service dept and they might help you. Check on line if you do not have the instructions. Good luck.
931477
as i remember there was a little plastic piece under the battery you had to take out. It keeps the new battery from running down during shipping etc. After you remove it, the scale should turn on.
1677584
When i step on my scales, it automatically gives weight. I do not have on/off button. just make sure you have batteries in place hope this helps
986532
My scale did turn on. If the batteries were fresh and put in with the correct polarity, I can only assume you have a defective scale.
187559
Is your scale on a level, hard surface? If you do, you may have a defective scale. I first step on the scale and quickly step off. I wait until the scale turns off, then step on again to see my current weight.
669201
Did you do the initial calibration? For the first use or anytime you move the scale you have to recalibrate it. Press down with you palm and let go and then the scale should show 0.0. Then wait for the zero to go away. Then try stepping on the scale. Also make sure you're on a hard (wood or linoleum) level surface. Hope this helps!
1590378
My scale has worked flawlessly. Make sure there is no stress (e.g., pulling to one side) on the power plug that goes into the scale. Also make sure that the plug is fully seated.
1146072
I often leave my scale powered on until it turns itself off, and the weight (even measuring in grams) remains zero. A couple of ideas: 1. does your unit turn itself off after a minute or so? If not, that's probably a sign it is bad and should be replaced (for free IMO), 2. have you reset the tare by pressing the power button (not enough to turn it off) and seen the weight continue to increase? Again, just my opinion, but it sounds like MIRA should replace your unit for free, though I'm unsure how long you've had it, so that will factor in. Good luck.
1285466
Your scale says hi? weird. There is several reasons a scale does that. One being too much weight, two someone programed it that way (my bro did that to me before), or three the batteries are dying.
830837
I would try to take the battery out then place it back in. I know for sure that the results I receive is accurate because after weighing myself for about a week, I went to the doctors and the scale read exactly the same. I do know that where you store your scale is also major. The bathroom is not good. The moisture and hot steam will disrupt it's normal function. I had one similar and the bathroom destroyed it. I hope this was helpful.
1889476
The same happened to me! I returned it directly to the manufacture if you're still on time to return it DO IT!! and buy a different scale! Hope my advice helps you! GL
489273
I had that problem with one of our first scales. I called service had to eave a message. They called me back several times but we kept missing each other. In the mean time we stopped storing the scale on its side and the scales stopped displaying the error message. I have not had this probelm with the other 11 we have purchased. I hope that helps. If not call service, they are helpful.