My unit failed after the second time I used it. Just went completely dead. Unfortunately, after the deadline for returning it to Amazon. Who makes it?
353385
****This is a comment from the manufacturer**** Hi Bernard- I'm so sorry to hear the unit failed. Plugable Technologies is the manufactuer of this unit. For assistance, please email support@plugable.com or visit http://plugable.com/support We provide a standard 1 year parts and labor warranty, and try our best to be flexible if something fails within a few weeks or months of warranty end dates- so please do contact us via one of the methods above and we'll be happy to assist. Best wishes- Jeff Everett Plugable Technologies
353386
****This is a comment from the manufacturer****Hi Bernard-I'm so sorry to hear the unit failed. Plugable Technologies is the manufactuer of this unit. For assistance, please email support@plugable.com or visit http://plugable.com/supportWe provide a standard 1 year parts and labor warranty, and try our best to be flexible if something fails within a few weeks or months of warranty end dates- so please do contact us via one of the methods above and we'll be happy to assist.Best wishes-Jeff EverettPlugable Technologies
1207395
I have no idea. I've had no trouble with this unit. I use it often with no issues.
449743
I don't know. Mine quit working the second time I used it. I posted a comment and the company didn't even try to make it right. I would suggest another brand, or you can try your luck.
1820575
I bought it for the same reasonThis thing stopped working after two uses. So no don't buy it please!!
163366
I just returned mine to Amazon, as it failed to work, right out of the package. It never did work, and a lot of people are saying that. Buy a different one.
1126667
Sorry you got a bad one. Mine works perfectly. Hopefully you can get a replacement.
1513458
I'm waiting for my second replacement unit now. They've already acknowledged that this is a design defect and that the project has been redesigned. Contact customer service again, request another replacement and ask for the redesigned unit instead. There's nothing you're doing wrong and I'm not aware of a way to fix this. I took the first one apart and it's just cheaply made with plastic gears and an undersized motor that don't hold up.
1258913
I sent my original unit back after about 2 weeks, it quit working. They sent a replacement. I sent my replacement unit back after about 4 months because it quit working. I am waiting for an answer from the original seller on a "small fee" that they are going to charge me, pluse I'll have to pay shipping. If it were me again, I wouldn't buy one of these.
890529
First read the warranty paper work that came with the unit. If it fails very soon after using it I would contact Amazon. They have always been right there to make it good on a defect product. Amazon is the best .!!
111481
i purchased this same unit model no. 2.1 serviced it every month. it has died on me. I thought it would last longer than two years. Do you still offer rebates to purchase another one and return this one to you. Please help!
1364078
My unit didn't work, I had to return it for a different model, this one has been discontinued by the manufactor
450725
I don't know because when we turned it on the second time, it died and we sent it back for a refund.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
686601
all I can tell you is the one I have worked fine. I did read some reviews of defective units, but mine was OK. Send it back and try another.
795624
I had my unit not even a year ago but already won't work the light won't turn on.i already check the owner's manual to see if there's a 1800 nos.I could call but to my dismay...there's none.Calling the attention of Amazon.com.Pls provide us the customer service of the item you are selling.Thanks.
1280062
POS my similar unit failed on the fourth use and they shipped a new one which promptly failed on the fourth or fifth use and they would not stand up since past one year. DO NOT BUY KARCHER
523006
Don't. High failure rate. Bought one and needed two replacement units. Junk.