Do you email username and password or is this hard disk? Mine is expired
336473
Look to buy a new package online - cheaper 90% of the time unless Eset has a same - which them email you about if you register.
2908
What computer and OS do you have? It is quite simple HDD To use I had mine for 3 years now. I will help you if I can but I need to know whether you on windows or mac?
592668
Dear Rodney,I already sent the recovery software to your email, please go to check whether you get it.If there are more problems,please also feel free to contact with me!Best regards!Lizzy
2010604
This isn't the place to ask for tech support. If you believe you have a problem with the drive, you should contact Western Digital - support.wdc.com
1007373
I could not find any option in the UI to do it, my guess is that data are not encrypted and if you take out the HD you can actually get access to the files.
1619422
Write to Western Digital and give them all the information pertaining to the drive. Where you bought the drive, serial number of drive. I think you need to set up an account at Western Digital for a claim.
690496
In all honesty - IDK. I bought mine for my daughter. For whatever reason my husband set-up a password and of course - they forgot it!! Becasue there is no internal hard drive there is no way to unlock it - I took it to a professional, so now the device is useless. Good luck!!
697478
yeah the same thing happened to mine. I bought it in July. I sent an e-mail to sandisk and if they can't figure it out via e-mail then i'm going to send it in.
382736
No the hard drive doesn't work anymore and it's less than a years time. Also wd would not rma the product for me.
1538603
Unfortunately, I think the warranty needs to be purchased ahead of time. So far my hard drive is doing alright (knock on wood). If you did order from Amazon.com perhaps they have a warranty??? Sorry, hope things work out!!!
1662733
try plugging it back to where it worked well. that's for checking if your hard drive is still good.
801371
I am not sure. But like you I am also having problems with my hard drive. It has to be replaced.
1485639
Good question. I ordered 2 of these that didn't come with the admin password. Ended up sending the back because none of the tech support people could tell me what it was.
1305682
I put mine in a NAS. The NAS auto-formatted it. Sounds like a bad drive. Try connecting to another system if you can. Try removing it from the case (which could defective) and re-connect.
472639
https://askleo.com/a_drive_with_all_my_data_is_showing_as_unformatted_what_do_i_do/
592667
Dear Rodney, I already sent the recovery software to your email, please go to check whether you get it. If there are more problems,please also feel free to contact with me! Best regards! Lizzy
1244058
mine was new, buy the hard drive off amazon or ebay. NOT bestbuy unless you wanna get rippedoff