I really love it. Unfortunately, I cracked the touchpad, though working, can you send a replacement? HP's repair charge of $270 is high
329219
I don't have a replacement. My notebook is running perfect. I call to hp and they fix my screen
426547
Laptop just came in the mail last week. Not at all, the touch pad is one of the best feeling and gives the best feedback out of any I've used.
95567
Don't feel bad, I'm in the same predicament. Only they did actually cover mine after calling and emailing everyone I could find to do so. It took 19 days to turn my computer around when they advertise 3. (not including shipping) Now that I have received it back, it is still broken. So, I guess I get to start the whole process again. Never again ASUS. Never again.
411066
The laptop is used and may not have any warranty. If you are interested I will provide you with serial number so you can check with the manufacturer.
1234956
hi mr. stevens.i would love to help you. but im a regular old joe. i just took the lap top apart and matched up the model and serial numbers. but it was a good product.
840230
It depends on which HP model you have. ( That would be helpful information to know.) I would advise you to check out the ipearl website and contact them if you encounter any issues. When my case arrived cracked, they were super nice and friendly. And they sent a replace case immediately afterwards.
1872297
The mouse trackpad failed on two of these that we had. See if you can return it.
650398
I'm sorry, I don't know what that is ... but if you find out, and you end up deciding on this laptop ... I am thinking about selling mine. It's awesome, but I am disabled and have a very hard time lifting it and working with the mouse and external cd dvc drive i got for it. Mostly lifting it, though. I want another hp envy that is smaller (although the big screen is nice!) I've used it a handful of times. Of course I would sell it at a discount, and if I sell it on ebay (I have 100% positive reviews), you could get a square trade warranty for it. Let me know. And if you telp me what 10 point multi-touch is, maybe I can actually answer your question. Thanks.
1649527
I am so sorry no more questions since my sons laptop died about two weeks after I got this. IT WAS NOT THE BATTERY !!! The screen died from a loose connection !!! To repair cost more then to get a new one (original cost $850 ) todays cost about 500 well their you have it!!!!
608292
You can find a local HP electronics service center or authorized technician to fix it which is usually easier and faster to do. Just search for one using google or yahoo for a local HP service place near you.
939428
a good answer is to just do away with HP. Their support will charge you even if it's within a year (happened on a laptop we had). Keep asking around though, im sure someone will be able to give you the answer you're looking for
2261010
Susan, it's a total waste of time to try to get parts or repairs. I had a broken screen and went on eBay. Found a Vado with another problem and got it for $17. If you're not good at disassembly, etc., you can buy one that works for $70. Wayne
135533
Hi Yan Ling,I work for HP. Please send me your contact and product information to PSGSocialmedia@hp.com Attn:Scott B for further assistance with this issue. Please include your username.Thanks
1174897
Yes. My problem was a hardware failure. They told me if they could not fix it, they would give me a choice of check or Amazon gift card to buy a replacement. They were able to replace the part and returned my laptop to me ahead of schedule.
118660
Currently... My laptop is in the shop being repaired. Once I get it back and try out the case. I'll let you know
247205
Don't spend $100 for a new one. I hav we a new pad replaced by IPad. I will sell it for $55.00 to you.DannyBoyEire317@gmail.com
1755763
It's a decent budget laptop, I upgraded mine with 8GB RAM and an SSD, running Windows 7 Ultimate. If it's just a cracked screen you can order one off eBay and replace it yourself, I had to replace mine and it was only about $40 IIRC.