Why did some customers receive a different bottle that pictured and with serial/ bare code missing or altered? I really want to purchase but concerned
43219
deceptive. do not purchase. the package that I paid full price for was definitely previously opened / used. the online code was removed from the package.
43220
It looks like Amazon or the Vendor are cutting out the code that is inside the box that allows you to get refills and register your product. It also means the seal on the box was never original and was replaced. Deceptive indeed.
7803
Mine just arrived. The code that is suppose to be inside the top cover was ripped out of BOTH boxes. BOTH bottles do not look like the one I first purchased from Macy's. It does not smell the same. I hope Amazon or Tuccini will allow me to return them.
1233475
The link for this item currently takes me to a different seller than when I bought the bottle over two years ago, but if you look at the product description for the bottle you are considering, it hopefully will tell you there. Or, if it doesn't, contact the seller before you buy.
1978617
Hi P.A., The barcodes on my bottles are covered as well but I have no doubt this product is from the ENJOY Company. I have checked the fine print for the company name and these products are made in the USA. I have used ENJOY off and On for quite some time and the same quality is there as far as how my hair feels leaving it soft, shiny and feeling thick. It may be because of the discounted price they had to type in the dollar amount instead of scanning. Some companies may sell their products in there stores for a higher price than what they would sell them for on the internet. If they scan them in the store using the bar code that would be the higher price. When they sell on the internet they key in the dollar amount for the lower price. I am just using that as an example for a possibility. I prefer purchasing ENJOY on the internet for the better price. I hope I was able to help. Thank you.
2121357
Well, the picture on the link says 10/2014.....but I don't know if the bottle you will receive would be the same unless you contact the seller and verify that.
1869552
I suggest contacting the company for clarification. The number is on the bottle and you can see it in the picture.
737745
If you item came wrapped in cellophane, then you received a authentic product. Sometimes, the manufacturer has a bad batch and a few don't smell the same. All of our merchandise comes directly from the manufacturer. I suggest you exchange it for another bottle.
792741
I have two bottles received in the last two weeks. Both have a location on the side with "Best Before" and "Batch No." One bottle has nothing in both locations and the other has a Best before date of 03/03/2017 and a Batch No. of DMH1884.
1939299
The one that's pictured appears to be the vintage DHI. The vintage should have a silver collar (and my impression was a silver stem as well), however, it appears that some of the vintage formulations have the black stem too. A vintage bottle is likely going to be very expensive and certain, highly desirable batch numbers can exceed an ask price of over $200 on the current market. Having said that, I've never had the pleasure of smelling the vintage version. I own the reformulation myself, which is a black collar and black stem. It's a very nice, powdery vanilla once you get past the heavy iris (lipstick smelling) opening. The one that's pictured appears to be the vintage DHI. The vintage should have a silver collar (and my impression was a silver stem as well), however, it appears that some of the vintage formulations have the black stem too. A vintage bottle is likely going to be very expensive and certain, highly desirable batch numbers can exceed an ask price of over $200 on the current market. Having said that, I've never had the pleasure of smelling the vintage version. I own the reformulation myself, which is a black collar and black stem. It's a very nice, powdery vanilla once you get past... » Read More The one that's pictured appears to be the vintage DHI. The vintage should have a silver collar (and my impression was a silver stem as well), however, it appears that some of the vintage formulations have the black stem too. A vintage bottle is likely going to be very expensive and certain, highly desirable batch numbers can exceed an ask price of over $200 on the current market. Having said that, I've never had the pleasure of smelling the vintage version. I own the reformulation myself, which is a black collar and black stem. It's a very nice, powdery vanilla once you get past the heavy iris (lipstick smelling) opening. « Show Less
1778875
When I bought my item through the zinganything.com website, I received a bottle that was leaking. I called their customer service line and they sent out a new bottle to me right away. I'm not sure that the Amazon policy is the same, but it is worth a try.
1338388
Not that I see. Just began this new bottle today. But brought from amazon before, just not sure if it was same seller. I have not had that problem, and I have been buying this from amazon for years.
1564085
Stella, There is no contact information on the empty bottle I have left. There is also no information on manufacturer other than a website. I did try the website, only to get this weird page stating the domain has expired and the site was created by someone who used a godaddy.com account. I won't order this again. Did nothing for me and who knows what I was really taking since there is no way to contact the maker. Scary !
1845226
Be careful who you buy theses from. I received an unpackaged and unseal bottled with opened capsules. I got the impression the seller did this intentionally because no attempt to rectify the situation was even attempted.
627777
That bottle is the older packaging, they changed the bottle design, not sure if the actual product is the same.. Get it doe by a professional.!!
37489
There is a code on the bottom of the bottle but I sure can't read it. Like other responder said only the manufacturer will know. You could try their web site?
163814
I did not notice a year...where did you see that? I've received two bottles of Shalimar from this vendor and they have been fine so I am not sure what 2008 would mean. Maybe when it was bottled? Sorry that I am no help. Just know that I have tried different vendors and some hit the mark and others don't. This one hit the mark. :)
444177
That had happened to me before after adding it to my cart, not sure why but I've always gotten the newer bottles!