How does the warranty process work? i purchased this unit 6 months ago and it is now defective.
312646
Got it put in and things are working great we haven't had to use the warranty yet
312647
I had one of these in my motor home before I bought my 5th wheel and it went bad so I contacted the manufacture. They were real good in helping me get a new rebuilt one at a reasonable price. Mine was out of warranty but they helped me anyway. Real good people to work with.
2009527
I purchased it as a Christmas gift. I just learned that it doesn't work at all.Sorry - no help with your warranty question.
750250
As I understand, this has a 3-year warranty; there's another model with one year warranty as well; You can check the warranty information before your purchase. The unit is wonderful and works fine.
913938
Mine has been working fine for about a year now. Send it back and I'm certain the new one will work. It sounds like Gregg is a stand up seller and will honor the warranty.
1834229
Our unit arrived with no warranty information included. We phoned the number in the user manual and were told it had a two-year warranty. That is the only information we have.
1934512
Mine says 6 month warranty/reconditioned inside the directions and info pamphlet.
2053022
Mine came with a 6 month warranty. I believe the new model that I looked at came with a one or two year warranty. Confirm the warranty with Amazon first.
867617
I am not positive if its 6 months or limited warranty, but mine only lasted 6 months, and it said I can send it back, but would get a very limited if any refund for it. Mine just quit working, seemed to overheat and if you read the reviews, seems like a common cause. I ordered the iKonvert which does not overheat. I have had several months and like it so far. It really helps to read the reviews on this type of product.
1986245
I have three of these units. They run 24/7. I recently had one get noisy and quit working. I have looked inside and I don't believe there is anyway to fix the problem you have. Beyond working with the control pad I wouldn't advise doing anything beyond that if it is under the warranty. I believe the warranty is either 2 or 5 years. I don't have that info out at present. I called the number for service, the call taker wanted the number stamped into the plug on the unit, verified it was under warranty. I still had a box, boxed the unit up and sent it off. It cost me $49 to send it UPS but I got a brand new unit, new filters and all within a few days. For me, the shipping cost was worth it. I got a brand new unit for one I had had for a year or more as I recall.
1479635
I have the same one and have had it for quite a while. I did not buy the warranty and it has worked perfectly.
680473
This happened to mine too. They replaced it (if purchased within a year). You pay to ship to them and they pay return shipping. No argument, no hassel. Nice customer service.
2122854
But the unit works properly otherwise, right? Mine did the same thing. I contacted HK Customer service and I was told there is no simple repair and I should return it to the vender, Amazon. After begging for a no cost replacement I ended up getting an account credit but had to come out of pocket with extra money because I did not buy from an Amazon authorized Amazon dealer, whatever the h that means.
1101660
I think you are one of the unfortunate ones with a defective unit. If i were you i would look into the warranty for the unit.
926930
I forgot about the warranty period, might want to check the vendor. But I didn't count the warranty by the time of purchase. It looks to me like a "hit or miss" thing. If it works, everything will be rosy, if not ask for a refund. At least mine is still working after a year. Good luck!
2245593
I had the same thing happen and had to return my unit which I did by contacting Amazon. If you look at the reviews of this product, which is great when it works, only lasts 1-3 months. There is definitely a problem here.
564421
Quick question! I see NO WARRANTY....but what happens if I get it and it doesnt work?
1198660
Probably a bad unit. Mine only lasted a little over a year. Just outside the warranty.