Is warranty valid? Is Onkyo's 2-year warranty valid when bought through Amazon?
884718
Yes, Amazon.com itself is an authorized dealer for Onkyo. Some third-party merchants, like J&R, are also authorized, but others are not, so you have to check each. The complete list is at http://www.us.onkyo.com/locations_intdealer.cfm
233529
The receiver comes with a 2 year Manufacturers Warranty. Be sure to register the Product on H/K's Web Site. The company that sold me mine DID NOT offer an extended warranty.....but some do. H/K does not.
1369551
Onkyo has a repair program in place for this issue that goes beyond the normal warranty period (until December 31, 2018, per Onkyo). I just found out about it on the AVS forums. I've just submitted my request for repair, and am awaiting the packaging which includes a prepaid shipping label. I'll update this once I have received my repaired unit. Here is the link for the repair program: https://repair.onkyousa.com/na/
1861407
For an Onkyo receiver, the warranty is 2 years parts and labor. More details can be found at www.us.onkyo.com/warranty.cfm or by calling 1-800-229-1687. The warranty statement says that warranty repair must be done by an Onkyo Autohrized Independent Sales Center, plus the reciever must be shipped at the buyer's cost and must be packed in its original packing materials. Hope this helps you.
27416
I've never contacted a seller. I would suggest contacting someone at Amazon for inquires. You can call Onkyo for any questions about the product.
319618
I don't recollect exactly, but I would assume that any type of home electronics would have some type of warranty against defects for some time period. I certainly plan to hold amazon accountable for this with their vendor (shopjimmy) if something were to go wrong within the next 12 months.
1919859
Onkyo is a piece of crap. Mine broke very quickly and it took months to fix it under the warrantee. When I got it back it broke again in 2 days. Purchased a Yamaha and had it for several years with no problems
1780503
Most likely your HDMI board has went bad, which is a known issue with these models. I have the same model and had similar issues to yours. The good news is Onkyo is paying to have these fixed at no charge to the customer, as long as it is within 2 years of purchase I believe. You just need to email jose.torres@us.onko.com and he will set you up with the nearest Onkyo authorized repair center and get you taken care of. This problem is not just an Onkyo one, Denon, Panasonic, and others have it too, but Onkyo is the only one fixing them for free according to my repair facility guy. That says a lot about Onkyo in my opinion, and they have retained me as a customer because of it. Best of luck to you.
1780502
I had the same issue, and the problem was the HD board failed. After doing some research , I called Onkyo and they paid for the out of warranty fix because it's a known issue.Don't know whether or not your problem & solution is the same, but hope this helps.
1804454
My 509 was repaired after 2 years for the same problem. Follow these instructions: email stating: no audio from any source Include the serial number attach pdf or jpg of the Purchase receipt send to: parts@us.onkyo.com resend every 5 days until you get a reply.
2104398
Denons warranty on this new receiver is 3 years. Refurbished units from Denon are 1 year. I checked Denon's website, and Amazon is an authorized online retailer so it should be the same 3 years.
34037
As soon as you buy it the warranty should be valid but there is not warranty through amazon only if you buy from the official website
894835
I'm not sure, as I've only had my headphones for one year and have never needed to use the warranty. They are authenticate Bose headphones, shipped in the box from Bose and had a warranty card in the box. I would assume that Bose stands behind all of their headphones, regardless of where you purchase them from. Amazon does stand behind all of their sales, and I've never had a problem returning a purchase to Amazon.
2145676
Don't know. Call Onkyo customer service. I called them 4-5 times and they are very helpful and knowledgeable as the handbooks are 80 pages long and easier to call them than read the manuals in depth.
1804455
I had a similar issue and eMailed ONKYO support with an explanation and request for an out of warranty repair. They approved my request because the problem was a bad HDMI board, which is a known issue. Good Luck.
529289
I bought mine through Amazon from a dealer in Wisconsin. I spoke to the dealer and he told me that he was a certified SONY dealer and the warranty is definitely valid. I don't think there is any way you will find this in a store.
1948215
Yes I had the same problem, I had mine for 23 months when mine went out. Mine was still under warranty so I went to Onkyo website and was able to send mine in for free repair. Got it back and have had no problems so far.