Has anyone had problems with Suunto not honoring warranties for those who purchased the Suunto core from amazon.com?
609520
I haven't actually needed to contact suunto for warranties, but I have heard about others having difficulties because of Amazon not being an authorized retailer. It never hurts to ask though.
609521
I had issues with my watch resetting every hour or so randomly. I sent them an email and they gladly replaced my watch with a brand new one!
609522
Depends on who the seller is, not whether it was bought on Amazon or not. If the seller is any authorized dealer warranty claims will be no different then if you bought it directly on Suunto's website. However if seller is non-authorized (anyone selling discounted is usually a non-authorized as Suunto does not allow their authorized dealers to discount) that is when Suunto won't honor the warranty claim as they only honor warranty claims for purchased made from an authorized dealer
609523
Had a problem with a button failing to work, I contacted Suunto. They paid for shipping and repaired it for free. Took a couple weeks to get my watch back.
609524
I had problems with the previous version. I sent it to them for a little problem, and they sent it back saying it water damage. I was pissed considering I live in a desert environment and the watch was in a (dry) drawer for months before I sent it in. I got it from amazon. As much as I want another suunto I just don't want to risk their crappy warranty service. (Their compasses have held up fantasticly for me.)
293380
I haven't needed to use the warranty, but before I purchased from Amazon, I emailed Motorcycle Market to ask if there would be an issue since it was purchased on Amazon. I was told that they are an authorized Scala Dealer and to say that I bought it from them and not Amazon. Which makes sense since Amazon is really just the middle man.
468569
No, the warranty is valid as of the date of your Amazon invoice. Omega just needs it as your proof of purchase.
1735946
in all honesty this company seems to have HUGE issues. we need to get the word out more.. id file a complaint with amazon and the BB. file complaint with state attorney general... all these people can get you money (maybe?) after the warranty is done.
578948
I've had no problem with mine. I think you need to contact amazon regarding a warranty. Hope this helps
1732196
I have never had a problem with any warranty when I purchase from Amazon....
744564
I do not think that I can be of much help but I purchased the extended warranty and they might be able to assist. I hope this helps even if just a little. SquareTrade 2-Year Fitness Protection Plan ($300 - 400)
510624
Yes, there is a warranty. Just go on their site, describe the problem and they'll set up a return authorization for you. They're very responsive.
279837
No they honor the warranty on Amazon too. They are way better then the people at Cardo.
1881317
Contact the vendor directly. There should be warranty service the offer. I have had mine for a few months and no problems. And I put it through extremes like running in rain, cold, swimming, etc
2187886
Sorry, John, but I don't know. Even though well beyond their policy, I returned the Suunto, thanks to a very customer-centric Amazon rep. My guess is that the battery life is as good as the watch itself, which I consider superb, even though it didn't quite work for me.
1643290
I agree, and their customer support sucks... literally one told me too bad when I told them that their website is inconsistent and useless. I mean it was rude, and then the guy said he filed an RMA and would e-mail me the details and never did. Buyer beware.
1702104
I don't have the warranty paperwork anymore, but you should be able to contact the manufacturer/vendor's customer service department. Log in to Amazon, navigate to the Afunta mall page: <http://www.amazon.com/gp/aag/details/ref=dp_mi_seller_details?ie=UTF8&isAmazon;Fulfilled=1&seller;=ATQWPUY890LK5> then click on the 'Afunta Mall Customer Service:' link on the right hand side. They should be able to help you with any questions.
305848
Yes that happen to me too and neither amazon nor sony are taking responsibility. I have lost money and information, also pictures from last vacations. Totally regret buying it
1946424
Hopefully Amazon will honor it since the "Warranty Card" included with the manual is a poorly-written and ill-formatted translation that offers no contact or return information. However, it does specify in vague terms that the warranty is only valid for one year from the date of purchase and covers manufacturer defects only (at their own discretion). The 24 month claim must originate elsewhere. I'm assuming, given its price and lack of instructions, that I'm on my own to fix it and/or replace it regardless of when or how it fails. If Amazon honors the warranty, I'll consider it an unexpected bonus.
156748
Low battery life. I guesstimate my Suunto Core lasts maybe 1 month or 2, only.
901183
Not sure if amazon backs up warranty but a friend of mine lost hers as it came un clipped from her arm. She called fitbit company and they sent her a new one the same week. I'd call fitbit they would have you in system since your dashboard syncs daily.