Mine shuts down my computer immediately upon inserting the USB. Anyone else have this problem?
890879
It never worked with my iMac. I still use it daily, just not the software tracking.
890880
Maria, I didn't get that far. I could walk for 1/2 hour and it would register 78 steps. I was too frustrated and too busy to hassle with trying to return it.
198649
Can you confirm if you got a solution for your problem? I have the same situation, lost the usb receiver and I'm trying to look for a replacement as well. let me know how you figured it out.
650927
My problem wasn't the power. It worked fine. My problem is that the USB3 Main input broke off inside the unit when I p=tried to attach the USB Cable and now the unit is useless. So I'm screwed. Paid $56 a couple of months ago for a useless unit.'
1328508
I have not had any trouble except changing the battery. As soon as I put the usb port in my computer.I was ready to go.I hope you find the out the issue soon.
2122758
Andrew ... same problem I had, along with many others. This product sucks. The USB port should work, but I don't think there really is much you can do about the other devices. Better to spend the money for a new one while you are in France than burn up your appliances.
1685015
This happened to us within a few weeks of starting it. We replaced the USB stick that came with the unit with another random one and it began working again.
1423840
My opinion is, the one I bought did not work at all. It did nothing. It says its compatible with anything that has a standard USB but I couldn't get it to function at all. Had several genius folks look at it and still got nothing.
199024
I am starting to have problems too, my computer is getting over heated and shuts down. As to your case, how long have you left it on the charger without usage?
1419258
Good luck. Mine failed twice at the plug where the charging USB cord plugs in. It came apart, and I could no longer charge the unit.
2081159
Glen, I got this one and except for the short USB cord it works fine. I replaced the cord with a longer one and haven't had any problems yet. http://www.amazon.com/gp/product/B002QQ3VK2/ref=oh_o01_s01_i00_details
1449459
I have not had this problem (is it the surface you're using?). However, it will sometimes stop responding and I will need to unplug the USB and plug it back in.
783151
I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and... » Read More I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. « Show Less
2196575
I have not, but I can tell you this device has saved my computer more often then I expected to have the need!! Its a solid device, I dont see why it would fail if you plug in more power, I have every plug filled except 1. Best of luck!!
1972029
It sound like this person might have had incompatibility issue with the USB 3.0 port and this device. I have used it with USB 2.0 and haven't had any issues. I will try it with USB 3.0 to see if there is any issues.
2144523
I never had any trouble with mine. I did have one time where it was not plugged in all the way to the drive. lights should come on to tell it is working and the usb's need to be both plugged in to the usb ports. I carry a 320g drive as an external to copy information when restoring peoples computers.
404871
I'm not sure what to tell you. Mine has been working great since I've received it. I would recommend this product to anyone. Have you tried a different USB port? Try asking for a replacement, the price is just too good.
1126667
Sorry you got a bad one. Mine works perfectly. Hopefully you can get a replacement.