I kept the product several months before trying to use it. The battery will not charge. Any suggestions?
892969
Hello, I sent this product back almost immediately since it did not meet my needs. There may be contact covers over the battery terminals, (occasionally they put these on for transit). I imagine you have already checked for that. My only other suggestion would be to contact 3M directly as they probably provide a one year warranty. They would most likely send you a new battery.Since this product could not meet my needs I returned it almost immediately. As
892970
Hello, I sent this product back almost immediately since it did not meet my needs. There may be contact covers over the battery terminals, (occasionally they put these on for transit). I imagine you have already checked for that. My only other suggestion would be to contact 3M directly as they probably provide a one year warranty. They would most likely send you a new battery. Since this product could not meet my needs I returned it almost immediately. As
892971
Hi. I would suggest contacting the 3M directly. I've had some "headache" at first (because I had sent the product overseas, as a gift, and the 3M there wasn't able to fix it). However, after I got the product sent back to the 3M here in the US, they were very efficient in detecting the problem and sending me a new one under the warranty. I hope this helps.
892972
I don't have a good answer to this. My only suggestions would be to a) leave it plugged in while using it (which doesn't even require the battery to be in it), b) email 3M to see about getting a free battery replacement, and/or c) buy a replacement battery. Hope this helps.
2037182
I bought this battery within 6 months it won't charge. So now I have to Fina a new one.
1109931
Just started to have a problem with charging at four in the morning of course. Tried taking out and putting the battery in, nothing. Got it to work as long as it's plugged in but disconnect it and it died. Just tried the suggestion from Mommy Jane and that little red light kicked on. So grateful. I know we need to get a new battery. Just doesn't hold a charge like it use too. We have had ours for over a year and a half and we like it very much. A few gliches but no real problems.
1320614
Sounds like the battery pack is no good! Did you try contacting the seller? Or try using another cable to charge it and see if that works.
999386
Are you positive it is the cord and not the battery? A dead battery will not charge. If you're certain it's the cord, contact the manufacturer on the warranty and tell them what happened. I have had this cord for a couple of months and so far, no problems. It might just be your cord is defective. If you're not sure it's not the battery, you can tell by the little battery icon in the task menu tray on the bottom right of the screen when the cord is plugged in. If there is a plug next to it but it's not charging, it's likely your battery needs to be replaced. Also, make sure the cord is fully connected at every juncture. My cord tends to slip out of the outlet sometimes and the connection to the power box loosens sometimes. Another thing to look for is the green light on the power box. If that is on when it is plugged in, the cord is still getting power. If that's off, it's dead. If you want the cord "asap", you will have to order another one. Not likely the manufacturer will act quickly. They aren't expensive. You might end up spending just as much in shipping costs. If the battery is the problem, they sell the battery on Amazon too. Just turn off your computer and remove the battery. The model number on the battery should be there. Just type it into the search window on Amazon and it will come up. I bought both within the last 9 months. One more thing. Make absolutely sure the cord you are using is for your computer. If you still have it, check the model number on the cord that came with the computer. Type it into the Amazon search window. I was using the wrong power cord for a while and it died and I got this one because it was the exact model number of the one that came with my laptop.
176439
I had same problem...it's either an internal battery or charger issue and it's not fixable...just return it. The new one I got (same model) works though.
1792831
I really dont know why thats happening but you got lucky . At less urs still working . My laptop was working greet but after i install that damn battery it never works again why i dont know !!!Have you try to reinstall your old one again ? And see if its gonna start charging or no ... And pls let me know if its work with u .
191512
I just checked mine out as it would not charge. The negative post on the battery is corroded right off.
2219021
Unfortunately I have not had good luck with the battery. After about three months of use the battery no longer holds a charge very well. By this time I had to to charge it every couple of days. I contacted Water Pic and after some discussion they did replace the unit, and have now done so twice. But both replacement units have had the same problem with the battery no longer holding a charge well after 2-3 months of use. They seem to be aware of the problem but have not taken steps to correct it.
1763904
I have not experienced that problem and have been using the product for about 3 months. I would contact the seller and/or the maker and explain the problem to them. Could be internal loose wire which can create problems if you continue to try and charge batteries.
1893110
I had the same issue but have not had time to work the warranty issue. My battery only lasted a couple of weeks
99616
I have the exact same problem. I contacted the vendor about it but I have not recieved a reply. When the battery is 100% full it runs fine but when charging, it's almost unusable.
1110462
I'm sorry to hear that. Mine seems to be working fine. I've used mine for more than 6 minutes. Make sure it is fully charged before using it.
1127517
I had a similar problem. It turns out I had the wrong battery for this product. Still, I'd contact the seller for assistance. They are very helpful
1800618
I would return this product to the supplier. If it is not recognized and does not charge, it is useless. Amazon's guarantee should solve your problem.
1388105
I purchased it on line a couple of years ago. I used it once, when the battery went dead I put it on the charger but it didn't charge or the charger is bad. It hasn't worked to this day. Does anybody know what is wrong with it! Please let me know.
1909981
I didn't have any issues, check the battery case, it may not be roperly locked in. Also, charge it for few hours if you see the indicator turning on. Good luck.