How can I get the representative to replace the defective control box as promised 6 weeks ago? This is the second controller that has failed to work consistently. I need this for detoxing and am very frustrated.
890841
You can't. I purchased this and 1 heater went out. I was told not to use the highest settings.
2257322
Yikes! Mine still works. Contact the seller - they should be responsive. Good luck!
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
1060273
I purchased two complete sets of the remote controller and 3 slave units. Upon arrival I found that BOTH packages are the EXACT same device. Both control paddles will turn on/off any of the six total slave units. As you'll not upon receipt, on the paddle there is a small stick-um saying CH B on them, meaning they both will handle (probably) any number of slaves that are attuned to Channel B. I'd written in and asked Amazon if it is possible to get a controller that is tuned to other than CH B, and have not received a reply on that matter. So when you hit the #1 paddle toggle switch it will turn on ALL units that are the #1 remote. I purchased two complete sets of the remote controller and 3 slave units. Upon arrival I found that BOTH packages are the EXACT same device. Both control paddles will turn on/off any of the six total slave units. As you'll not upon receipt, on the paddle there is a small stick-um saying CH B on them, meaning they both will handle (probably) any number of slaves that are attuned to Channel B. I'd written in and asked Amazon if it is possible to get a controller that is tuned to other than CH B, and have not received a reply on that matter. So when you hit the #1 paddle toggle switch it will... » Read More I purchased two complete sets of the remote controller and 3 slave units. Upon arrival I found that BOTH packages are the EXACT same device. Both control paddles will turn on/off any of the six total slave units. As you'll not upon receipt, on the paddle there is a small stick-um saying CH B on them, meaning they both will handle (probably) any number of slaves that are attuned to Channel B. I'd written in and asked Amazon if it is possible to get a controller that is tuned to other than CH B, and have not received a reply on that matter. So when you hit the #1 paddle toggle switch it will turn on ALL units that are the #1 remote. « Show Less
329159
The only time that happened to me on an old model was when it leaked and dried causing the activator to stick. Short of calling customer service 1-844-696-2791 I really don't think there is much you can do to repair it yourself.
380661
Call customer support, the same thing happened to me and my box was fried I had to get a new one they replace it for free and it's shipping. They have a lifetime warranty on them. Take about an hour to get a hold of them but it is worth it their base in Illinois and are very helpful.
921277
Yeah, I addressed that return policy in my review, but nobody sees reviews 3 or 4 pages deep : (. I was actually able to reach the company for a control unit replacement, they were pretty good about it. I'd try them, and see if they'll RMA it for you.
420739
You can call the company and get a new control box free if with your first year or buy one for about 6 dollars from them. They are very helpful.
1084894
Sorry to hear that. My first lasted for years. My second still works. Try calling the company and if they are nonresponsive, leave a bad review on their website. Leave a bad review on Amazon.com. Google Koolatron complaints and see if anyone else posted problems. Companies hate bad publicity.
341924
Funny this came up. The Classic Controller broke about 5 days ago. A wire broke down next to the connector which is plugged into the regular controller. Just threw it in the trash. I think we had it about 3 or 4 months.
127965
The control box is no good.. Im still waiting on a response bout mine but I guess they don't care cause its been two months...
369165
Sorry to hear that. All my remotes did work. I would go to your account and under your orders select the option to return or exchange. I am sure they would be happy to replace them if they are not working.
831876
I ordered the same one and same problem. Read directions and found you need to add a controller..frustrating. Haven't done it ,in drawer. Need to order different one.
236095
I would not this product again.... mine had only 2 months lightly used and stop responding to control remote, I called Sylvanya they made me buy a new control (it was not that) called again they were very unproffessional and did not fix dvd if I dont pay $45..... Just to see if can be repaired. Hope this help you.
2039815
Try unplugging the controller from the outlet. Let it reset for 30 seconds or so and plug it back in. I use this unit regularly on projects and that has worked for me in the past.
498250
If you still have the box/instructions, I'd email or call whoever they list for warranty replacement. The unit I bought is working perfectly so I really have no experience with this manufacturer.
383338
Mine works perfectly. I would send the defective one back if you really cannot get it after following the instructions, and ask for a replacement; I'm sure they'd send you one...