My shredder is stuck. How do I unplug the jam?
902647
I have only had my shredder for a short time so I haven't had to deal with a jam so far. Sorry to hear you are having problems. Hope you get the help you need!
902648
I have not had this shredder that long. In my experience, unplug remove the top turn upside down so you can see the cutter bar and pick away at the pieces that arelodged in the cutter bar. It is a slow process because you have to keep plugging inand trying it and if it does not unplug keep repeating the steps but be sure you continue to unplug each time you work on the unplugging process. If you have a reverse keep tryingthat each time you try to see if the issue is resolved. The next step is buy a new one use the paper catch for a waste basket and pitch the old head. Hope this helps. I have not had this shredder that long. In my experience, unplug remove the top turn upside down so you can see the cutter bar and pick away at the pieces that arelodged in the cutter bar. It is a slow process because you have to keep plugging inand trying it and if it does not unplug keep repeating the steps but be sure you continue to unplug each time you work on the unplugging process. If you have a reverse keep tryingthat each time you try to see if the issue is resolved. The next step is buy a new one use the paper catch for a waste basket and pitch... » Read More I have not had this shredder that long. In my experience, unplug remove the top turn upside down so you can see the cutter bar and pick away at the pieces that arelodged in the cutter bar. It is a slow process because you have to keep plugging inand trying it and if it does not unplug keep repeating the steps but be sure you continue to unplug each time you work on the unplugging process. If you have a reverse keep tryingthat each time you try to see if the issue is resolved. The next step is buy a new one use the paper catch for a waste basket and pitch the old head. Hope this helps. « Show Less
902649
I ran it in reverse. Otherwise my husband took it apart and it worked for a little while. Then I bought this new one. I see there should be oil on a piece of paper every once in a while. I just learned that. I found a nice on the internet after I bought this one for about the same price and does the same thing at either Walmart or Meijer.
902650
I have not had any problems with my Aurora yet, but there is a reverse on it. That may help to unjam it. You can also unplug it and pull some of the pieces that get stuck in the cutters out by hand. Sorry I can't be of more help. Good luck.
810785
If you keep it plugged in, it's just wasting electricity. Unplug it when you're not using, or plug it into a surge protector with an off/on toggle. Then your kids would have to power up the shredder before it would work.
1384981
The machine has never jammed for me, but I only use it occasionally. Sorry, I'm no help. Perhaps you can contact their customer relations department. Sometimes I even find information/demonstrations on Youtube. Good luck!
1506346
Unplug it from the wall outlet for 2-3 minutes if that don't work do yourself a favor and throw it out and buy a decent printer my 8500 is absolute trash!
1570920
aaagh!!!! do not try!!! although i am probably too late!! i have tried this and all it does is jam!!!!!! i had to take it apart!!!!!!! please do NOT try.
600654
My husband took the drawer out to get to the power cord. There are two clips one on each rail that you push in to get the drawer out. It took my husband a little while to figure this out. It would have been nice to have some directions to tell you how to do this.
1786861
Unplug the power adapter from unit, leave it unplugged for about 5 mins and plug it back in. This procedure has worked for me
1091467
grab a paper clip and insert it into that tiny hole, just press it and it would get unplugged.
555922
I am not an expert but I had a bad paper jam and I ended up almost taking the whole printer apart. I figured if I broke it and had to get a new one it would be cheaper than calling a computer tech over to fix it. Not sure if the help job aid will help - if you can access it it should give you instructions on how to get the paper out. Good luck.
18459
Unplugging and replugging usually does the trick. Try it on a different computer too.
300650
1) shut the switch or turn off the circuit breaker. Use a very long screwdriver or a long piece of metal or wood rod to physically move the plate inside the disposal to release it form what is holding it. Use a flush light to see and remove hard seeds or any obstructions. Then located a red reset bottom located under the unit. press it. turn power on. unit should restart. if not - try again.
216401
I had a semi-serious jam and was able to slowly pull out the jam. I was going to use pliers as well if needed. I also shut off all electricity to stay safe. I have those oil sheets that they sell to lubricate the shredder and used that and it was fine.
1763098
When the paper jammed or is jammed (and needs to be cleared from the printer), when you need to replace ink cartridges, etc. Probably after you clear the paper jam or replace the cartridge, just press the OK button and that may clear turn off the light. When that light goes on, it should prevent you from printing until you turn it off. That's the OK.
229726
I have had the same issue you must pull out will disconnected all the little papers that are stuck in the rollers that do not fall into the bin then it will run smooth again until you have to repeat the process.
1697098
Had to say what is wrong have you pressed the XLR release flap? Can you post a picture somewhere? Try wiggling it gently. You may also thy WD40. There should not be a real reason for it to be stuck.
1763100
Do you have an online manual? All the answers can be found in it. I believe you can press and hold the STOPbutton to clear it. Check your paper and ink, too.
747965
I don't know about a trouble-shooter, but I do know that my unit quit working and I thought it was all over with...I took off the lid and noticed that there was a piece that is on the lid that needs to be touching the body of the unit in order for it to work...disconnect the shredder from the bottom of the can, then reconnect it, and maybe the little lever will be connected and the green light will light up.