Problems with Zen... Has anyone had a problem with this mp3 player going to the recovery mode? I'm not sure how to make it work again and I've only had it a month. Help!!!
297910
Does anyone know...I bought a new computer, and now I can't charge or do anything with my mp3.And I don't have the disk or anything else that came with the mp3, what do I do? Please help...
297911
I've had that happen once since I bought mine (feb 06) and I got it to work again by taking the battery out for about fifteen minutes and putting it back in and it was back to normal. I disagree about it not being tough though, since mine falls off the seat of my work truck and onto the floor at least twice a week and I use it every day.
83987
To get to the recovery mode, remove the battery cover and then hold the power button at the OFF position. DO NOT LET GO OF THE BUTTON. When the player says it is shutting down, remove the battery. Wait about 10 seconds and replace the battery without letting go of the power button. When the battery is back in, wait 2 or 3 seconds and let the power button go. This will take you to the recovery mode. Then you can select CLEAN DISK or REBOOT to get your player back to normal operational status.
297912
just got my zen yesterday and i am having a problem. about every 10-12 minutes the music will slow down to almost a stop. I have to hit the forward button to go to the next song and then it will play fine for about 10-12 minutes then is will slow again. the battery is showing fully charged. It is very distracting to have to pick it up and forward it about every 3 songs.
297913
Had the same thing happen, and tech support told me to return it, which i did...this is not a very, um, robust mp3 player, to say the least. There is no way to fix it, once that happens.
297914
Wow! It has worked on my old (2005) Zen Microphoto! Genius! Thank you kind Sir! (& thanks to Amazon for keeping these older posts!)
297915
once it goes to recovery mode, your computer will see it but none of the programs will be able to connect to it. therefore, you won't be able to update any firmware. You will have to return it to creative or the store you bought it at to get another one. Way to many bugs in the programs.
297916
thanks that more the advice than Creative offers. I had mine more the a year. Bought a extra battery for it too.
297917
THANK YOU! I was on this site looking for a replacement because mine would not turn on at all, and I was devastated--My Zen has been my constant companion for about 3 years . I came across your post and decided to try it. Whaddya know-- It came back to life! Thanks again! :)
629257
Are your music files normal mp3's or copy-protected music? If they're normal mp3's, then you should be fine. If you use some subscription service (which I don't, or really know anything about) and have a computer full of windows media files infected with that DRM junk, then you might have to. Before I bought the Zen SLeek, I was looking at the Toshiba Gigabeat (same price and capacity), but I passed on it once I found that it converts your mp3's to copy-protected wma files when you trasfer them to your player. The Zen Sleek does not do that.
1674929
I, too, had this problem. I called Zune support and after 15 min of trying to restart/reload the software they told me I have to send it back for repair. They are sending me a shipping box and said it will take about 15 days for a return. It had some charge in the battery when I opened the box but would never take a charge and the software on my computer could never see the Zune. After a day of trying to charge it the screen went to the plug icon and would not turn on or off.
444384
I had problems with my headphones jack about 11 months after I got my Zen Touch. But considering I dropped mine at least once a week during those 11 months, I can say that those problems were probably my fault ^^;
87223
No, it is not common. Sounds like you may have gotten a lemon. The volume button is small, so make sure that you are pressing the top half only. Otherwise, exchange it for one that works properly. It is still one of the best MP3 players on the market.
1710959
Have you been able to find any more suggestions on a frozen zune? I have tried your ideas, but it's still frozen. I would appreciate any more info you might have to offer.Thanks!
422255
Sadly, we gave up on the mp3 player. We were able to get it to work, but each button servers a different function, depending on what screen you are in.The person I bought this for, wanted to be able to just click and drag music to the device, hit the play button, and be on their way. This device is not quite that simple.However, it sounds like your device has a malfunction. It is possible that your battery is not holding a charge.
267607
I also bought this item and experienced the same .My advise to you is to format the device then try putting the music on it via USB connector,IF it still doesn't work then there is a possibility that the problem is within the mp3 or USB.
503383
I have the same problem and unfortunately have not been able to play music from it either. Maybe we can get an answer from the makers on what we might be doing incorrect.
2111732
I have no problem playing my mp3. Sometimes those expensive phone players screw up a regular player-speaker. I have no problem with mine. The only problem I have is when my mp3 runs out of juice - then I just recharge and play over again.
74786
I have owned Zune 80 GB for the past 3 years. It worked fine initially. It stayed unused for the, past year or more. Now that I want to use again, it is giving me a lot of problems. It took hours for the screen to even light up when I started to charge.The battery is draining dead after being fully charged in hold or off position.It is abruptly shutting off while playing music, if I touch any button for >>, << or pause.I cannot turn it on unless I connect it to the computer.Does anybody know what is going on? .........Ms. Espee.
1947315
It may not restart automatically when playing from an SD card and when playing it may get switched to a FM station. It also has problem switching from SD mode to USB mode and vice versa. The item is all messed up.
1258827
Let me ask, do you have it on the charger? Because if you do, it will not play the flash drive. Just as a suggestion, return it while you can because it is very hard to navigate your music files and then mine simply got stuck on one song and wouldn't play anything else. Needless to say, I trashed it about a month after I got it.
889221
I've had success pulling the power plug, counting to ten, and re-plugging. That it loses functionality seemingly at random and within a few weeks of purchase doesn't say much for the player. Has anyone else noticed how loud it is? That seems impossible to fix, a permanent annoyance.
983660
In case you are still wondering: In transitioning from the Zen to the Zen MX they removed the slider switch that used to turn on/off and lock the player. Now you press the play/pause button for several seconds to turn it off and on, and the default for the shortcut button is lock (I never used the shortcut button in the original anyway).
1967413
Send it back. I have music on the card and the player and haven't had an issue.
274353
I haven't had any problems with the headphone jack. I have a Creative Zen Sleek (with the monochrome screen) and have had it for about 8 months. The only problems I have had are: 1) Dust under the screen (seems pretty common, but there are now jackets and cases available which might alleviate that), 2) The thing has locked up a few times (maybe 4 times since I got it), and 3) I get an error when trying to configure the removable disk feature. As far as the price, is you spend another $24 you can get the Creative Zen Vision with 10 more Gigs, a larger screen and VIDEO!!!