Their instructions are not very clear, are you supposed to turn the mattress over or just turn it so the head is @the feet and the feet are @the head.
888520
Because it is a layered mattress with the "bottom" being regular foam and the top being gel foam, you only turn it head to foot. The gel side should always be up.
888521
That is precisely what they ment they just have no clue how to word it. Just head to toe and vice versa.
1137808
You can get the instructions from the manufacturer if you email Amazon, probably. But it's not to hard to figure out without instructions. Only two sets of screws for the frame, pointed for canopy poles and flat for attaching poles together. Lay the bed out and you'll see by the holes what goes where. I bought two of these beds and they were simple to assemble, but you may need someone to hold one side up while you attach the other side. I only attached the actual bed to the headboard, because the mattress frame didn't reach the footboard, but that worked out because the comforter hangs nicely at the end of the bed. These beds are in my teens' room. They really like them.
1953481
Hello Chelsea,My mattress is quite heavy which made fold up hard but, you've purchased a great steady product. You have to lift the back and kind of pull up on the front at the same time. Stand behind what would be the back and try and lift close to end and pull up on front end while lifting back. Mercy, took lots of practice for me. But trust it's a great futon. YOU CAN DO IT. Best,Loretta
180986
You have to turn it around. The hinges go the other way. My son figured it out for me, lol.
1862507
The first thing you need to do is set how far the foot rest is from the table. Since I am about 6'2" I usa it at 6'1" and it is pretty well balanced. When I lean back onto the back rest it will be almost perfectly balanced. From there, you just need to pull a slight amount on the hand rest and it will invert for me. You may need to use a different setting because of your body distribution of weight. Also, the first few times I used it it was "weird" to feel yourself being turned upside down. You will get a blood rush to your head, but it will not bother you once you use it a few times. This is how it worked for me, I hope you have as good luck as I did. I really like this thing,,,,,,,I hope this helps. Jim The first thing you need to do is set how far the foot rest is from the table. Since I am about 6'2" I usa it at 6'1" and it is pretty well balanced. When I lean back onto the back rest it will be almost perfectly balanced. From there, you just need to pull a slight amount on the hand rest and it will invert for me. You may need to use a different setting because of your body distribution of weight. Also, the first few times I used it it was "weird" to feel yourself being turned upside down. You will get a blood rush to your head, but it will not bother you once you use... » Read More The first thing you need to do is set how far the foot rest is from the table. Since I am about 6'2" I usa it at 6'1" and it is pretty well balanced. When I lean back onto the back rest it will be almost perfectly balanced. From there, you just need to pull a slight amount on the hand rest and it will invert for me. You may need to use a different setting because of your body distribution of weight. Also, the first few times I used it it was "weird" to feel yourself being turned upside down. You will get a blood rush to your head, but it will not bother you once you use it a few times. This is how it worked for me, I hope you have as good luck as I did. I really like this thing,,,,,,,I hope this helps. Jim « Show Less
2056332
I am sure I still have the assembly directions but they were not as clear as I would like them to be, it took me a few hour to figure it out my myself. If you want I can send it to you.
1413328
We use just a king-size mattress. We keep the remotes separate. You can raise and lower the head and foot of each side separately just a little. If you want it raised a lot you need to raise both sides and keep them fairly even. We have no trouble with the remotes not synced. Just know if you use the vibrate feature on one side you can feel it on both.
161416
We just put it right on the bed and used it a few hours later. There were no instructions that said to let it lay flat, so we didn't. Still working well!
292824
The instructions are attached to the base of our crib. You could try contacting the manufacturer if yours are missing.
2254262
If you want to see how to use this, you can go to YouTube and watch this video which explains and demonstrates exactly how to use it: http://www.youtube.com/watch?v=HNAJyyIHRwU . It stays under the mattress until you pull it out after tucking in the sides/corners you are pushing in. I hope this helps you. I love mine!
890316
Make sure the fan is off. Then just grab it by the base and tilt the head wherever you want it.
101352
Hey I would contact the seller via email and let them know. The instructions are simple and just one page. The bed is still going strong here so it is worth the effort. They should be able to send you a copy or you can type in product info on google to see if instructions are online. Good luck
1219227
Ive never had mine upright, because you dont need to flop over.. there is only one side up on that type of mattress... just spin it around.. I have a big headboard and it is cumbersom to change the sheets.. when I try to strech the fitted sheet I have to put a small waste can under the corner so I can use two hands to pull the sheet taught.
1673546
I had the same experience at the beginning, but I took it apart and looked at the directions again. they are not the clearest but once I figured how it should go, it turned out well and it's a great bed. sturdy and unshakable. good make and great deal.good luck
1289569
I mostly followed the instructions but cannot remember how we did this. I would suggest contacting the seller for clarification.
1335634
Settings on manual. Read manual. It has the directions for re figuring the sittings.
2119382
I have not purchased a mattress for this yet. I am the Grandma and still trying to figure this set up out.