Hi, I purchased as a Christmas present on 12/21/13. Love it but the part that slides out to adjust the tilt has broken. any suggestions?
874306
Sorry Larry, I have no idea. Have you contacted New Trent? They are pretty supportive.
1629053
mine didnt tilt like may of my other chairs have. im a heavy guy. mine did break just short of 2 years, but honestly, i think that was from the threshhold i was rolling over the last 3 months i had it. the leather is fake and peeled after about a year. i bought another chair from a fat man store that was wider, and ive had that for about 3 months and is trashed already.... im going to buy another one of these, as its lasted longer than other chairs ive paid much more for, and if it wasnt for the threshhold, id probably still be using it.
936370
I had problems with the tilt. The mechanism is white metal and the detent sheared off. Nothing mechanical is covered under warranty only the fabric.
1207873
We had a similar problem. There was a slippage inside. I am not sure what was done to it, but it is working now. Ours happen when it was brand new. We thought something got knocked loose during shipping
1791616
Might be a defect but mine turned out ok. The tail goes to the right causing to spin so I had hovering and adjust trim the transmitter. Turned out to be stable now. If yours tilt it shouldn't do that cause there's no way to adjust it via transmitter.
1260767
I got mine about when you did. Mine still working fine. Did it drop or fall harder than normal? Email seller see what they can do.
1474653
If its a defect, I'm sure if you took it back to any toy store, Target, Wal Mart, they should replace it. Double check and make sure it's not on demo mode, but switched to on. That could be the problem too
61294
Mine did the exact same thing and was bought at the same time. I took it to a local hardware store and they fixed it (not sure what they did to fix it) then it stopped working again after 2 weeks. I ended up just trashing it and plan to get a new one from a different company. It cost me $25 to get it fixed and it didn't make sense to pay another 25 for it to not work again :(
1115496
Mine broke too. :( I would love to know the answer to this question .. anyone know how to contact the seller?
380481
Same thing here! The wheel in front split...I contacted Amazon and they immediately responded. I've since sent the scooter back and have gotten a refund. It came from Next Sport thru Amazon
515656
ours broke too. we still are able to use it though. i haven't looked into a replacement yet, sorry.
20318
Ours broke when it arrived. I contacted the seller and they sent me a replacement. If you broke it, not from shipping, I imagine they sell it. Doesn't hurt to ask...Hope it helps. Good luck.
1247639
Try changing angle of windshield .I had same problem on first ride so I gave it a little tilt and works great now
1808454
I would agree with the other posters. Send it back and get another, that has to be a fluke. Mine is solid as a rock. I have been very happy with it.
1688420
Has yours broken? I was just thinking about ordering one. It appears that they have heating element issues with the old one. Maybe I will wait to see if someone orders it for Christmas and posts responses. Let me know what you think of yours.
108747
Send it back to Amazon they should replace it for you. I believe it's a year warranty.
7015
Edit: Sorry, I bought this unit for an employee - it's not the one I have. I don't know if it tilts.