Brand new mouse didn't come with a program to install and it doesn't work. We have plugged it in and the only way we can get it to work is to take the battery out and put it back in and then it will work for about 15 seconds... Are we doing something wrong and what is it and how do we fix it!? Please help! Brand new mouse didn't come with a program to install and it doesn't work. We have plugged it in and the only way we can get it to work is to take the battery out and put it back in and... » Read More Brand new mouse didn't come with a program to install and it doesn't work. We have plugged it in and the only way we can get it to work is to take the battery out and put it back in and then it will work for about 15 seconds... Are we doing something wrong and what is it and how do we fix it!? Please help! « Show Less
897497
You can always ask for help from the customer service at Anker Direct, they're pretty good at working with people and helping fix the problems.
897498
You should have an auto loading system on your computer that loads the necessary information in your computer when you plug it into your computer. That is all I did and it worked fine. Check and see if your batteries are both functioning properly.
897499
What operating system are you using? Mine was plug-n-play with Windows 7 Ultimate. I'd want to have the dongle plugged in before I turned the mouse on. In my case, it spent a few seconds doing something then said "new hardware recognized" and I was good to go. Anker site doesn't show any downloadable driver for this device; I suspect it's stored IN the device and transmitted over the USB connection once it's established.
13150
I do not have a touch screen and the mouse operated normally once the usb stub was put in. I did install the program when prompted to do so. No problems.
1617498
I haven't had this issue myself, but you could try going to device manager, selecting Mice and other pointing devices, right-mouse click the "Logitech" mouse, then select uninstall. Next unplug your mouse, wait a few seconds, and plug your mouse back in. It may take a short while for the driver to reinstall. If that doesn't work you could try updating the drivers or manually selecting which driver to install.
1437740
Yes, I have. The pad does not work at this very moment! I use a wireless mouse. Earlier this week, it did not work. I replaced the battery and it works again. Regarding the pad, have you tried the computer's built-in troubleshooting process?
719287
No. It is supposed to be a working mouse. If you haven't already, try turning it off and back on. Like you would reboot your own computer. If that doesn't work, tHere must be a broken wire or bad solder somewhere in the mouse wire or connections. I would call vtech customer service or Amazon for resolution. Unfortunately, my grandson loved his laptop to destruction.
1357369
I just plugged it in and it worked! Did you put in new batteries? Both the mouse and keyboard need batteries.
1221073
Make sure you have installed the drivers. So go to your mouse in your add hardware,or add mouse and reinstall it. Mine works fine on windows 8.1 or win. 8. I hope this will help. Have a great day!
565027
I have Windows 7 on my desktop. When I put in the USB device it searched Windows Update for a driver and installed it. The mouse seems to work fine although I haven't been able to find out how to adjust the two side buttons.
719286
hi I sent this to my little granddaughter if the mouse did not work I wont be pleased as I bought it with a working mouse I think my son would have mentioned it, thank you for letting me know I will look into it and get back to you
922066
YES, I just bought it, put new batteries in and it didn't work, bought more new batteries(in case the one's I bought were old) still doesn't work. I am fixing to research if I can get my money back from Amazon.
709231
I'd hope most likely you could get a replacement sent or if not maybe find a spare usb piece. if not that's just plain stupid because that piece is smaller than the tip of my finger. if I didn't use the mouse all the time and keep it plugged in my laptop, that usb would probably been long gone. Oh J Berry, this is how you program the mouse for any computer. First, open the door next to laser lens on bottom, insert 2 AA battery, and return and close lid over battery compartment. Okay! Okay, joking aside, insert USB plug into any USB port you have free(note: easiest to reach, seems to work great). Alright, turn mouse over and find switch which has 3 options; off, on with battery save(no lights), and ON( screw energy saver, this mouse is bomb), turn to either Ons. Bam mouse now works with you pc
1263196
Follow what Mark and Betty said. When you first switch the mouse on, you should see the red light inside the sensor. If you don't see that, it is not going to work and should be returned.
118654
I am sorry that mouse you got is not working properly. I think that you got a defective unit. I have mine for couple of years now and it works fine.
1223238
Nope. Time to replace the mouse, which is too bad. I bought a couple of extra ones prior to MSFT discontinuing this mouse. I still really like it.
1232274
I had the same issue, no matter what I tried, the mouse would never work. Just go to walmart and get a $20 Logitech mouse, its a trusted brand, comes with a battery already inside, and works right out of the package. Save yourself the hassle.
316073
I'm not too sure if your mouse is defective. I've been using this mouse for while and it's been fully functional for me. I would try switching between user profiles on the mouse which also change the color of the mouse lighting. It may also be a software issue.
1472468
Dead battery? Get a jump! haha Seriously now.Are you sure its the battery? Does it work when its plugged in? As soon as you unplug,does it stop working? If that's the case,I'd take it in to a computer shop to get looked at.Is it still under warranty,& if that's the case,send it in.I haven't looked at my own manual,but can you change the battery yourself? I'd see if I could do it first myself,instead of paying omeone for something you might be able to do yourself.