How does the top part (rounded part) hold up? Has anyone replaced toy? can you? says 'snap in'.
886276
Have had the Pillar Pawz for a few months. The whole unit is tippy so I have it in a corner to get support on two sides. So far the rounded part has held up and I have not had to replace the toy.
886277
We have had it for over a month now with two full grown kitties and they haven't torn it up yet. I was not as big as I was hoping for though.
886278
i just brought for my cats yes u can replace it and yes it snaps in the toy iam happy with it
886279
I've not had to replace the toy yet, it has stayed in place since I purchased.
1778240
No, the top part comes off, I ended up returning it, it wasn't sturdy and came damaged at multiple places. They offer to replace it but I couldn't wait.
1105684
We have had that problem, try smacking it a good one. Seriously. Also, it "dies" regularly, just stops working and/or won't start. We've learned to actually "twist" the button when we want to turn it on and that seems to help. My son has literally tripped over it several times and that has started it. The silly thing is frustrating as all get out, but our cat LOVES it. When it isn't working, she lays down right beside it and croons to it. When it is working, she pounces on it and gives it a good shellacking (spelling?).
1268479
Ours came right off. I've made a little cut in the styro on other tightly boxed items and cracked the styro in half. It's always weaker than the item itself.
298912
Just contact Hasbro ASAP - this is a defect in the product, and they will replace it. It's a little gross as you have to decapitate it and send back the head, they then send you a whole new pony. Our new pony worked just fine, still does, 2 years later. The grinding clicking ones are just defective, that's all.
845291
not sure mine broke , only using the top part for now. Would not buy it again.
466229
Mine works finally when I remove one of the little wheels that keep popping out. I suggest that you call Bright Start. They sent me a return label to return just the fabric seat, then they sent me a newel model which I have not put together yet, and was told that the newer model should be easier to rotate. I was told to keep everything else (the one that I initially received), so on the worst scenerio, I will end up with a set of toy that has no seat, but still usable when your baby turns toddler and play with it, and another one in the box which I hope works. They have good customer service.
2596
Wooooow. Sorry to hear that. Mine is still holding up well and it was purchased w/a deep discount because it was slightly damaged. Good luck in your quest for answers.
1340574
Ours fell apart right when we got it. It's been played with once and broke! So I would say no.
1363619
Mine snapped on easily... do note that top snap tabs (mating tabs) are only on two sides and must line up with the similar taps on box which likewise are only on two sides... if you rotate the top one quarter turn the tabs do not line up.
1634002
I think you'd have to contact Bergan for that. I haven't seen the toy anywhere but online. Ive heard they've shipped separate non-working pieces to people if there's been an issue fitting them together.
1964958
Mine has held up. It gets really squeezed when in its bag. It takes a little while for it to bounce back to its shape but always has.
93257
It's pretty solid, but not a hard plastic. Very tough toy, my mix breed that can chew thru anything hasn't made a dent in it. You might also check out the West Paw Bumi. It has more give but seems to be just as tough. Also, the goughnut is surprisingly heavy for its size. Highly recommend both.
2252922
I do not remember having any problems. but I have done a lot of assembling of other items, so either you got a defective part, I got lucky, or it is just practice makes if not perfect, at least easier, but I would suggest calling the manufacturer and get a replacement.
2268029
Mine is the same way. My husband said that that was the way they have always been. I don't remember mine but it is an odd thing. I told him that it should land on an animal and say what that animal is and it's sound, not do it afterwards. So perhaps mine isn't broken, it's just Fisher Price's backwards thinking!
1476187
Unfortunately, that is a huge negative about Amazon. They do not ship replacement parts. There are a lot of horror stories about that. Amazon wants you to send the whole thing back, if it's within the time allowed. I had the car shipped missing the nut for the shaft, and they made me ship the whole thing back. The thing would not fit in the box because the wheels don't come apart once you snap them in. In any case, you may have to rig something from home depot. By the way, I bought 3 of the cars, and after over a year, they are still the kid's favorite toy.
1737009
That's what I thought initially. Well, it snaps :) just use more force to snap it in, no worries, you won't break it :) after you use enough force, you should feel/hear as it clicks in and them it will be tight and stable.