My keyboard worked the first time, now it does not work. Help?
889528
When you get the new device you must pair the two items... and then be sure that the keyboard is turned on by looking at the top right side and push it to on.
889529
Try charging it - the keyboard, not the ipad. That happened to me. Let it charge for a few hours and it should start working again.
1091694
yeah ,last time when i bought my computer few weeks later, my keyboard in Dell Inspiron 15 didn't work,and when time go for 5days,it can fianl work
1060311
I have the same problem despite trying several times. The instructions say 4 digit code but it always shows a 6 digit code. I enter the code and it pairs but still the keyboard will not work. Has anyone figured out a solution or is it a defective keyboard?
2124460
I don't know. How long have you had it? My keyboard died shortly after I bought it - maybe I overjuiced it, I don't know. I had it replaced, only to have to get another replacement after the middle keys in all three rows stopped working, which actually happened twice. In other words, I'm on my third keyboard (after a lot of hassle getting ZAGG to replace the keyboard since I could not longer do it through the store where I bought it). Now guess what? The middle keys on this keyboard have all stopped working. Never buying the product again.
356520
The battery may be low on the keyboard (just enough power to recognize it but not enough for it to work), plug in a USB cable to the keyboard for a while then retry
2022583
It sounds as if it has failed. It is just a standard keyboard. Mine was a gift so I don't actually use it. The person I gave it to loves it.
1026341
I have the same problem. It only worked for about 2 weeks and gives me trouble. I have tried all of the steps and they don't seem to work. I may try a replacement, and if that doesn't work will go back to Logitech which always works and has a bigger keyboard.
131588
Try turninng off the bluetooth on your keyboard then pair it, if not the do the same on your device. Finally remove your keyboard from the "paired devices" on your computer, then do a fresh scan for your bluetooth keyboard as if you were doing a new install of it. Usually the last one worked for. I guess entry that was in the computer memory was stale and needed to be flushed out. Good luck.
2264347
Yes.. Don't know for how long you have used the KB. So try putting in a new battery.
134738
email support@viotekusa.com, or rma@viotekusa.com...they were very friendly and helpful with my failing keyboard
2254789
This happened to me. If the keyboard dock on/off switch (top left) doesn't have any effect, pop the keyboard dock into the tablet, close it as if it were a regular laptop, and reopen it. The keyboard should work again. If it doesn't, make sure the keyboard has battery power- plug in the USB cable to the dock and tablet.
2115460
I have the same issue plus some extra issues as well. My keyboard never worked ok. I ended up without using it. Is still on the original box because i cannot work like that. Nice design but with too man problems. Not a good keyboard.
951220
I face this problem every 6 months or so ( I've had this piece of crap for 2 years now). Fixing it is easy, follow the instructions here:http://www.ifixit.com/Guide/Unresponsive+Keyboard+Keys/11932
2022581
deblake60 has the best reply - regarding the num lock key with the green light on or maybe it is off! Person that asked should try that response. Then if it doesn't work, you can forget contacting the manufacturer for an exchange, or returning yours and getting what you paid for a working keyboard! Good luck, I have been trying for months to get the letter issue resolved and not one reply!!
1307354
I am not sure however the mouse part of this keyboard did not work ever since I got.
66932
I had a keyboard with the same problem, I just bought a new keyboard, there is no fix.
340517
Hi I purchased two of these for family members and they both say the keyboard works great and they aren't having any issues. I believe yours may be defective.