My scale is not accurate I do not weigh 37.5 KG. I don't who to call. I spent hours trying to figure it out. I took the batteries many times too HELP!
888269
Kim, I sympathize with you! My scale is inaccurate also. I'm going to leave a negative review on Amazon. Have you communicated with them? Good luck.
431049
I can't help answer ur question. I do not know how old ur scale is but I had problems and the company replaced with out a hassle. My advice is to contact them. Their warranty is good for at least two years.
1256372
The main problem I have had with the scale is it won't stay on zero. I'm always having to adjust it back to zero so I have no idea how accurate the weight is. I have lost some weight, I can tell by the way my clothes fit and just looking at myself and the scale shows I have lost weight. I do not think the exact weight is accurate. I did a lot of research on scales because I was going to buy a new scale after purchasing this scale but all scales seem to have a lot of issues. I always weigh more when I go to the doctor and am weighed on a doctors scale. lolI wanted something equilvant to a doctors scale but don't think I want to pay that high price. Still thinking sbout what to buy next. The main problem I have had with the scale is it won't stay on zero. I'm always having to adjust it back to zero so I have no idea how accurate the weight is. I have lost some weight, I can tell by the way my clothes fit and just looking at myself and the scale shows I have lost weight. I do not think the exact weight is accurate. I did a lot of research on scales because I was going to buy a new scale after purchasing this scale but all scales seem to have a lot of issues. I always weigh more when I go to the doctor and am weighed on a doctors scale. lolI wanted something equilvant... » Read More The main problem I have had with the scale is it won't stay on zero. I'm always having to adjust it back to zero so I have no idea how accurate the weight is. I have lost some weight, I can tell by the way my clothes fit and just looking at myself and the scale shows I have lost weight. I do not think the exact weight is accurate. I did a lot of research on scales because I was going to buy a new scale after purchasing this scale but all scales seem to have a lot of issues. I always weigh more when I go to the doctor and am weighed on a doctors scale. lolI wanted something equilvant to a doctors scale but don't think I want to pay that high price. Still thinking sbout what to buy next. « Show Less
1320998
I have the same problem. I cannot figure out why, I don't even sync it to the app. I can get on it and get a weight that is about 2 to 3 lbs higher than what I get after 2 or 3 times on the scale. The reason I noticed is that the weight seemed off so I weighed myself on other scales I have and all of them read about 3 lbs less than this one. ??? I will email the company and see what gives. Good Luck.
457159
I had a pamphlet that was in the box from the manufacturer...I am pretty certain that there was a toll free number to contact if you have any questions or problems. One of the reviews on the Amazon site also included a review from someone who had issues, he contacted the company and they replaced his scale quickly.
229878
I had the same issue. I purchased the weights to properly calibrate but still nothing. In my honest opinion, this scale is trash. Sorry
613633
Don't know if this will help in your case, but the batteries that came with my scale were so weak that the scale was inoperable.
1596717
Don't know why your battery is dead. My wife and I use the scale almost every day. Our battery is still going strong without any problems.
647499
most likely it is a locked system problem. you might need to get a replacement. I have had two different scales. one works great the other I sent back. If the previous suggestions of removing, waiting a few minutes and then reinstalling the battery might work. if not replace.
1290010
Hi Natalie, I have purchased 11 of these scales between Amazon and Costco for commercial use, I have had one that has done the same thing. It is a defective scale, return it.
1960978
Try resetting the scale by taking out the batteries again and waiting a few minutes and putting them back in.
1904051
My scale has only written this when it is unstable, about 2 times. I make sure that the surface the scale is on is straight. no papers or anything keeping it unsettled. I start it up again sometimes or check the batteries. It is a great product and I wish you well.
2090720
I would make sure the lb/kg selector switch is firmly in one position or the other. The make sure the battery is installed in the proper position. Then examine the feet for damage (are they cracked). If that doesn't do it then I'd contact the company directly. They might be slow to respond but they did satisfy my complaint when my scale broke.
186279
I don't know. Maybe try new batteries, if it still didn't work I would sent it back. The one had had would turn on but wasn't accurate at all (would give vastly different weights within minutes of each other). Good luck!
804903
Do not depend on this scale. It is not accurate and you could end up paying overweight charges. I wanted to return it but by the time I was ready to use it for travel it was past the date allowed for returns.
187556
My experience has been that the number moves around quickly until it has calculated the precise weight - - but then it stops. Is your scale on a flat, hard surface? Please think about calling the EatSmart Products Team at (201) 465-4381 for help. They state that they are there to help.
334399
I think your scale is broken. When I step on mine the zeros pop up then it goes to my weight.