my o-ring went bad after 2 months how do i get it covered under warranty since i got it in january? I need and luv my ROK!
880402
I was sorry to learn that Amazon doesn't help their customers with returns on items that don't wear properly. I emailed ROK to see if they will provide assistance in the states. It would be costly to send it back to the UK. I just emailed so I don't have an answer yet, sorry. I'm hoping for the company will come through.
880403
Hi Greg, you will need to contact the distributor of the ROK Espresso, a company called Importika. You can email them at: rokwarranty@importika.com. Just tell them who you purchased it from and the purchase date, and they will take care of you.
880404
All I did to replace my portafilter was to contact customer service through their website and send a picture.
880405
You can get a parts kit from "Whole Latte Love" which is the USA distributor for ROK. Just type ROK parts in the search box, they only sell a complete refurbishment kit... so to get the O ring you have to buy a complete parts kit. 29 bucks for it. To fix your ROK and keep using it works out.
880406
I would email their customer support. You can go to http://www.rokkitchentools.com/ and under contactthe email listed is db@presso.co.uk. Send them a scanned copy of your receipt.
31568
Get ahold of amzazons return department, and have them direct you. They must know how to contact the manufacturers warranty department.
365124
I have not experienced that issue. The maker will have a O ring for you. I think you should contact them. They may have you send it in for repair. Maybe for free.
1556279
I would contact opi directly and let them take care of it because it should have a warranty. That would be more of a manufacture problem. I suggest.
594382
My o-ring leaked at first, and my dad jut kept taking it off and putting it back on and tightened it until it quit leaking. I thing what happened is that it wasn't going o the threads correctly. I hope this help you!!! Be blessed!!!
1419308
At any department store or hardware store. Take your old broken o-ring and they will help you match it up to the best fit. I've done this before and I grabbed a whole pack of them because it's a constant problem. Also, if you have another that is torn or wore and if it leaks a little then you can rub vaseline around it to help seal the o-ring. Hope this helps.
1958426
Unless you got a warranty slip, there is no way to get it repaired. You may want to take it to your local airsoft store and see if they can do anything or if they can refer you to anyone who can.
75265
I have one but have no idea about the warranty. It's a Korean company, so I doubt it. But...you should inquire about it directly!
1190705
Mine is doing the same thing, I bought it last year, less than 8 months after I bought it, starts slipping when I gear up. Now it won't gear up at all. I did send this to OEM repair before New year, no respond. Please let me know if you know how to fix it since I don't believe I can count on the warranty.
510942
I had the same problem and had to replace o-ring under cap but it still didn't work,on my second one,first one cracked down the side after 1 year.
1250844
Contact your vendor. I found the FreshRoast folks to be very responsive when the main board on my SR500 went out, but I needed the vendor to document purchase date for warranty claim.
1230958
The o-ring is the black piece you can see below the blades. It breaks away upon impact and has to be replaced. Sometimes they will last for more than one shot.
1530357
First make sure you have a connection to the web. If you do and It does the same then I don't know what you can do yourself but you can do some other things. Contact the seller and tell them the problem. If you had this for too long a time then they may not do anything for you. If your past your guarantee time then I would just go to an electronic store. Be very polite and ask them If they can help you solve the problem. If they say a part needs to be replaced then It's up to you If you choose to repair It. Personally, I would toss It out. It may cost more to repair then what you paid for It. Life's lessons can sometimes be costly. Never buy a cheap gadget again. There's a reason why It's cheap. I didn't buy mine for myself but for a relative. I told him over and over to not buy It but he did and It broke. Better to save your money and buy a better one with a better brand and a good warrantee. Other then that.... Good luck!
1460223
Yep, lots of problems with the OEM scope. I am currently looking to put a simple rail system on it to avoid the ring issue.
1366170
Go to the Web, look and download book "Parker O-Ring Handbook". It has more information on O-Ring materials than you probably ever need.
2109677
kelvin davis, We're sorry to hear that this happened to you. Go to Samsung.com/support and register your product. Doing so gives you an additional 3 months of coverage. Then contact the Samsung customer service center, note that you've registered for the extended 3 months on Samsung.com, and they should be able to assist you in troubleshooting and repairing your system. If it requires additional calls or escalation, they will give you a case number that you should keep track of. Thanks for your support of Samsung products, and please let us know how it turned out. --Mr. S
1516461
Just called customer service and was told there is NO place to get spare parts (specifically o-ring), and they no longer sell the 7qt model. So, if you have a 7qt model and it dies, if you are still under warranty, they will replace it with a 5t model. BUT, NO PARTS available! Good luck.