Is it normal for this mattress to be covered in tiny black pills and dots right out of the packaging?
876345
Not on mine. It does not sound good to me. I have had great success with costumer service at Amazon. They have always been very nice and helpful. I would call or email them if I were you.
876346
I didn't have any black pills but I did notice some black specks that I attributed to a characteristic of a natural, organic fiber. The fabric on the mattress is brand new and clean with no offensive odor. Being a seamstress and very familiar with fabric, I am not concerned about the specks.
2085422
that is kind of strange. that didn't happen when I bought it. It must be an amazon website problem. Hope your not shopping for beds these are bed frames.
214941
No, that isn't normal at all. Mine arrived in perfect condition so if yours arrived in some other state, I would suggest demanding a refund. That isn't sanitary or safe.
305712
Actually I did return it. I wrapped it in plastic myself without much trouble and UPS picked it up. The only issue was that they told me when I contacted them that 2 from ups would p/u and it was just the driver, so we carried it together. I am waiting for the refund now and have ordered another mattress which I hope will not have the same issues.
576182
The pillowtop on my mattress was dilapidated too. I put a fitted sheet over the mattress and pillowtop, placed the foam over sheet and then another fitted sheet over the foam and mattress. Feels like a bit much at first, but now I love it.
938741
The first one I ordered had the same issue, I think; an area of the mesh is slightly smushed or disfigured. The replacement I just received has the same issue. I'm reluctant to return it yet again, but I just can't believe this should be normal or expected for such a high quality (priced) item. Plus, I'm sure it works just fine, but it's going to irk me every time I see it. I'm really surprised Matfer distributes them in plastic bags and not boxes.
2179207
Was it rolled up and inside the white plastic? And did it expand when you cut the plastic open? If yes, then this was the same way I received mine. I believe it was airtight to hold this shape. If not, did you receive your mattresses fully extended? That would be a huge box/package to handle.
91531
It appears you bought a defective mattress. Suggestion: Notify Amazon that you want a refund or a replacement.
1579992
I don't have the packaging any longer. I don't remember seeing any guarantee printed. I recently had vomit in the bed for a good portion of the night and the mattress was fine (not sure how she slept through that!).
1749913
The mattress is vacuum sealed nearly flat, rolled and boxed. Here is a video that shows how it arrives: http://www.youtube.com/watch?v=-xv-nsXagng
1867944
I also purchased this futon mattress. Mine was black and the fabric was just a basic fabric. Nothing special but it is tight nit so it doesnt snag. We have been very happy with the purchase.
196906
It was in a long skinny bag that was compressed and vacuum sealed. It looked like the bag was folded into thirds and put into a box. The box looked like it was pregnant by the time I got it. I guess the vacuum seal only lasted long enough to get it in the box for shipping. It did take some time to expand since it was delivered when it was cold. It took almost 72 hours from the time we placed it on the guest bed until it recovered to it's full length width and height.
1777091
No, not normal. It should have a label like in the picture. The label can be torn off, but it would have to be deliberate.
1234212
no that's not normal, but I've had that happen with other brands. it's possible the powder package wasn't sealed good. I would believe the product would be fine to use unless the outer box was damaged.
1386033
Actually no. it came just with a box. I now cover it with my old bed sheet. BTW, the matress is not a soft style. It feels hard than most of the typical matresses you can find in US. However, my mum love this style. That's the reason I bought it. Hope I answer your question. Happy new year~~
608252
The one we received appeared to have a cover with bamboo fiber in it. Overall we are very pleased with the mattress. I would call them to make sure what the cover is now made of. The sales people were very helpful when we ordered. Be sure to specify the firmness you want. We asked for the mattress to be a 7 or 8, with 10 being very soft, and we felt the mattress was harder than that but still very comfortable. ( that could be due to the fact that compared to the rest of the world we are lightweights at 145 and 120 lbs ) Good Luck
1487708
there is, i actually got mine replaced and am much happier with it. i had to take a picture showing that it was damaged, take another picture of the tag on the side, and then send them proof of purchase. they approved it and sent me a new mattress free of charge. good customer service, i'll give them that.