Our ball is stuck at the very beginning. Any ideas/suggestions on how to get the ball unstuck?
879769
The ball can only go two ways (Specifically one way out depending on the problem) When you reach the core where the ball will unlock the maze bank then you cannot push the ball back for simple use, you must reuse the maze over again to reopen it.
820280
Had same thing first off. Loosen everything, pull out top shaft all the way to the end. It does seem to stick the first time and may break but it won't.
1534072
The ball is is loosened or locked by turning the larger knob on the pedestal. Be gentle you don't have to throttle or muscle it. Counter-clockwise on the knob to loosen, clockwise to tighten. The pedestal itself can be loosened/tightened for rotation with the smaller knob that is attached to the pedestal Comment: This is a simple task.Read the instructions if these efforts can not be figured out upon taking out of the box . Take 5 minutes to tinker with it before you mount your camera get angry and start throwing things; something I do not recommend :). Merry Christmas!
1891215
Make sure the table mount (threaded end) is first pressed securely over the pivot ball then tighten the nut. Had same issue when I tried to use this if the threaded end was not pressed over the ball it will pull the nut off.
234331
thanks. i am also. i setup the net on the softy green grace.then ball is no or low bounce.
2126361
Our cats found a way to dislodge the upper ball by removing the "cap". It just snaps in. The lower ball is more challenging so it may take them a little more time to mess that one up. We'll let you know.
673980
Ball out of the box needs to be prepped, there is a kit you can get but just dampen and rub with a towel and then brush with a coarse brush. Helps the ball's grip as well.
1639610
Only sometimes. The rest of the time it's supposed to be stuck between some track or other and the inner surface of the globe (see some of the reviews for this). If you get it unstuck so that it's rolling around the bottom, you're making progress. But if the ball is stuck and refuses to move, you might try giving Perplexus Epic a good hard whack with a banana slicer.
408225
It sounds like you received a defective ball. The distributor (Plasmart) will replace it - they are good to work with. You can contact them through the website at perplexus.net and explain what happened.
382145
Same problem here. Sorry to say we've had no luck getting the wheel(s) to stay on. Keep reattaching, but still no luck.
1674439
Ours does the same thing. It appears to be stuck but there's nothing to be stuck on. It seems to be doing the job of keeping the pool bottom fairly clean however.
1296612
It sounds as though your ball is not seated properly or the connection is not tight enough. I have had this model for nearly a year with no stability issue at all. My husband has used the same type for nearly three years and his is still very stable. Mine did come loose one time and I had trouble getting back on securely. Once I got it to 'snap' in place it has remained tight and moves only when I move it myself. If this is a new purchase I would suggest contacting the seller for replacement.
1189578
Try using some plumbing silicone grease to lube the ball so it roll smooth down
1827649
My son just got this as a gift and is having the same problem! The white track overhead is too low for the ball to pass under, which prevents you from completing #4 and moving on to #5.
1049509
It's a bit of a challenge, but worth the trouble since the balls are really nice. I searched YouTube and found a couple videos. Keep track of all of the parts. I missed that a little tray had flown off and could never get the mechanism to seat correctly. The missing tray was the problem. I found it and was able to put it back together correctly. http://youtu.be/4CB0UFabuxYhttp://youtu.be/qD5N4fmsl7A
1253105
Make sure you have the disk/flange underneath the base seated correctly. Once it is seated you should be able to tighten it up and it won't move any more. From time to time we have to tighten ours up after a month or two of play. Hope this helps.
1446059
With mine to first start it, turn it to full choak, and to a lower speed and pull once. Keep on lower speed but switch to half choak and pull, and it should start. May need to repeat a couple times.