Why did some customers receive a different bottle that pictured and with serial/ bare code missing or altered? I really want to purchase but concerned
43219
deceptive. do not purchase. the package that I paid full price for was definitely previously opened / used. the online code was removed from the package.
43220
It looks like Amazon or the Vendor are cutting out the code that is inside the box that allows you to get refills and register your product. It also means the seal on the box was never original and was replaced. Deceptive indeed.
178927
I received these exact bottles. My order came directly from Pureology, not a distributor. Hope this helps.
1778875
When I bought my item through the zinganything.com website, I received a bottle that was leaking. I called their customer service line and they sent out a new bottle to me right away. I'm not sure that the Amazon policy is the same, but it is worth a try.
1705300
I ordered the bottle pictured but received a different shaped one which was not suitable for my particular need. The perfume that came in the bottle was the fragrance that I had ordered.
63556
Mine was in the exact bottle pictured. I suggest you call/email the company and ask if they have changed the packaging.
737745
If you item came wrapped in cellophane, then you received a authentic product. Sometimes, the manufacturer has a bad batch and a few don't smell the same. All of our merchandise comes directly from the manufacturer. I suggest you exchange it for another bottle.
2205584
I'm sorry, I finished my bottle and haven't repurchased. However if you go to the manufacturers web site, it may be listed there. A phone number for customer care is listed as well, they should be able to provide you with what you need.www.thesynergycompany.comCustomer service: 1-800-723-0277
280876
Hi Thanks for your query. The image showing is nothing to do with Coppola whatsoever. ALWAYS go by the text - that is the golden rule on Amazon as some sellers can change and manipulate images to deter competitors. The correct image IS now a blue/green bottle which has recently replaced the white bottles shown but someone is displaying the completely wrong thing here! Kind Regards Tina Customer Services bodycare2000
1904382
I have been buying this perfume from Amazon, for years. I have received both original and tester bottles, depending on which supplier. I ordered from. I haven't found the tester bottles, to be any different, than original packaging.
1463223
The order I received did not come with bottle pumps. Also, I question whether the product was pureology.
943981
Each bottle is different. You have to check the outside of the box or the bottle.
437688
No, we do not have any mislabeled bottles in stock anymore. That was an issue from the past and has been fixed. However, if you encounter any type of issue regarding the product, please give us a call at 866-807-5066, and our Certified Sports Nutritionists will go above and beyond to help you. We aim to provide a five-star experience to all of our customers and when we falter, we take it seriously! Also, please feel free to email hello@trustednutrients.com if you have any other questions or inquiries :)
663572
be careful. all there bottles kinda look the same. read the entire front label very closely.
1514795
Don't risk it - and if you do only order from a seller that is "fulfilled by Amazon" (so you can return it, because you will probably need to). I received bottles that looked like the real ones (but it did NOT come in the packaging that the official duo comes in), but when I compared the scent of this to an authentic bottle it was very apparent that this it was not the real PM product. And with the volume of reviews that indicate others have had the same problem, I think it is best to stick with official Paul Mitchell suppliers (which you can find on their website - the price isn't that much more than the ones on here). Don't risk it - and if you do only order from a seller that is "fulfilled by Amazon" (so you can return it, because you will probably need to). I received bottles that looked like the real ones (but it did NOT come in the packaging that the official duo comes in), but when I compared the scent of this to an authentic bottle it was very apparent that this it was not the real PM product. And with the volume of reviews that indicate others have had the same problem, I think it is best to stick with official Paul Mitchell suppliers (which you can find on their website - the price... » Read More Don't risk it - and if you do only order from a seller that is "fulfilled by Amazon" (so you can return it, because you will probably need to). I received bottles that looked like the real ones (but it did NOT come in the packaging that the official duo comes in), but when I compared the scent of this to an authentic bottle it was very apparent that this it was not the real PM product. And with the volume of reviews that indicate others have had the same problem, I think it is best to stick with official Paul Mitchell suppliers (which you can find on their website - the price isn't that much more than the ones on here). « Show Less
663365
Don't know either, but they had the plastic seal on the bottle when I got it. I didn't feel the need to worry about tampering. I have taken them awhile without a bad reaction.
381683
You need to contact the company from which you purchased this. The tamper is part of the package; apparently, it was omitted in error.
1415129
The same thing happened to me (you can read my review, if you are interested, as I will not re-type it once again). I mean, if they aren't going to send the exact item in the picture, why don't they change the picture?"Currently unavailable", that's what it should say in this case.