I saw some comments that Dell does not cover the monitor under its 3yr warranty if this is purchased from Amazon. Is this accurate?
882836
I am not aware of any issues with Dell re: the warrantyBTW - I love the monitorsYou might contact Dell directly and ask them
882837
Hi -- I'm happy to say I haven't had to put in a warranty call, but I do see that several people have commented that Dell is refusing support if it's bought from Amazon. If that's the case it sounds like the start of a class action to me. Nothing in the description says that it is not covered by the standard manufacturer's warranty. But I wonder if the three year warranty is an inducement that Dell offers to get customers to buy directly from them?
882838
As far as I know that would be illegal, the manufacturer has to warranty the product period.
882839
The paperwork in the box says three years, and there is no asterisk or even smaller print that says it only applies if purchased through Dell direct. What I really find curious is how some reviews state the warranty is only one year, yet this particular monitor, the 3014, has not been available for a year, so how would anyone know they're only honoring the first year of warranty?
882840
Incorrect. Amazon LLC is an authorized reseller and Dell honors the full 3yr warranty. When shipped from Dell to Amazon, the product is initially "registered" to Amazon, so the first step is to transfer the product into your name. This can be done via Dell support "chat", or can be done on your Dell online support account by simply adding the Monitor's Service Tag to your list of products and services. Note that Dell will only provide you with "replacements" -- you cannot get a "refund" from Dell for a monitor purchased from Amazon. So within 30 days, if you want a refund or exchange it is easiest to go through Amazon. After 30 days, Dell will provide full 3 year warranty support the same as if it was purchased from Dell directly. (Note: These comments apply to Dell products "sold by" Amazon LLC, and may not apply to other resellers operating through Amazon as they may or may not be authorized Dell resellers.)
647310
For those of you who are hesitant to buy this from Amazon due to the potential warranty issues, know that Dell.com has a price matching policy against Amazon. When this monitor went on sale for $199.99 as a Daily Deal, I was able to price match at Dell and get it for $199.99 + tax (free shipping at that time). This way, I am guaranteed to be in the Dell system and have them honor the warranty.
565677
Mine was a new purchase two years ago and has performed better than any of my previous monitors. I would attempt an exchange with your supplier if you had eliminated possible video card, power or cable problems. Good luck, great monitor.
942374
I purchased an extended "square trade" warranty with this computer which you can also buy through amazon, that would be my recommendation. They say it's "worldwide" coverage so if you damage it in another country I think that means they cover it, you should check with square trade.
814021
Seems as though these issues are covered by the standard Dell warranty, see website for details. I have not had occasion/need to call tech support thus far.
1471320
Hello, The unit we sell as per our listing it is Dell Factory Refurbished, we are a resellers of computers, factory refurbished products we sell are directly from manufacturer, they work just as new, condition is also similar to new unit, certainly being refurbished you may always find minor cosmetic scratches, which are not anything major and do not affect performance of the unit. Yes, there is over one year Dell warranty on this unit. Thank you,
1395356
It comes with a 1 year limited warranty from Dell. I also bought a 3 year extended warranty from Square Trade through Amazon when I purchased the computer.
35566
BEFORE YOU BUY: Just know that this monitor will not be covered under Dell Warranty. The only warranty you get is 30 days return/refund from Amazon.com. Take this into consideration when buying this monitor. I should have pricematched with Dell had I known. Now the price has changed and it is just too much of a hassle to do refund. I will just monitor for dead pixel for the next 30 days. If everything is good, then I will keep it. If not, then I will return it for a full refund.
759995
I don't know. When I got mine, over a year ago, it had a 4 year warranty. I believe that it is straight from Dell. There wasn't any other warranty offered with it. It might be that your offer came from a different vendor that works with Amazon.
2059131
That is an iffy question. Amazon may offer a 1 year warranty package to purchase with it, and Acer might have a limited 1 year warranty itself. I honestly don't know. However you usually get 1 month to return it to Amazon. It all depends on the seller, because like ebay, some don't even accept returns. Make sure you know what you are buying, and an extra $20 to save this baby is worth it. It is s good monitor without audio for the price.
1012583
I did not buy an additional warranty, assuming 'normal' Dell support. So far, I have had no problems at all.
531725
I would assume that a big company such as this would honor the warranty anywhere. I would call dell and find out but I should think they do. I love this laptop. I did have to call dell support and get help. the support system is great. Have a nice time in INDIA.
1819036
It is a Dell Warranty indeed. Once the Laptop will be delivered, you have to register to Dell to get the warranty. By default, this model coming with 1 Year Dell warranty.
1466719
Yes I had no trouble registering it with my Dell account. When I did, it showed up with the full 3 yr warranty.
2053754
Yes. When you purchase a new Dell it comes with a factory warranty. It covers most manufacturer failure but, not accidental. For that you would have to purchase separate Canopy Protection which covers spills, drops and most accidental damage. Definitely worth it for the price. You never know. Hope I've been of help. Thx.
274931
Dear Customer, Yes. You may purchase extended warranty from Dell Thank you Customer Service
220403
That is a good question. I got the amazon warranty. But I cannot be sure about a warranty from Dell.