when I opened the plastic packaging my filters they are all dripping wet. anyone else have this problem? been using for years and never a wet filter before.
866391
I did not have that problem but I would definitely return them. They could have been depressurized if they were sent to you via an airplane flying at high altitude. This is definitely not normal.
866392
I've never had that happen to me but ZeroWater's troubleshooting page says that "The carbon inside the filter is rinsed before it's packed into the filter and will sometimes still be a bit wet when it's packaged. Having your filters arrive wet will not affect the performance of the filter." So I think you're ok.
1909488
I think because your filter is impeded. Try removing the filter and clean off the debris.
590840
I haven't had that issue - I can usually twist it out with my fingers and place the new filter in in no time. Maybe the filter housing (the thing that the filter sits in) needs to be changed or is defective.
1857003
Is this the first time you've used the unit? If so, I wonder if you didn't install it correctly...? On the other hand, if you've been using the filter for some time, it probably needs to be cleaned. Remove the filter, let it dry, then scrub with sandpaper, rinse in plain water, then re-install. At least, that's what I do when the filter stops working. Eventually, I need to buy a new filter.
407838
Just take the top off and there should be a black flap. Undo the flap and replace with new filter. Make sure u take the plastic wrapper off of it.!
1875590
What I did was vacuum the actual blue filter thoroughly as it really didn't look very dirty even though I got a "change filter" message. Then I washed the plastic grid piece it fits into thoroughly and let it dry. I reassembled it and still got a change filter message. However, I discovered there is a tiny "reset filter" hole near the top of the inside of the unit where you place the filter. I stuck a paperclip in the hole and pushed, and now it's behaving as if it has a brand new filter! I think maybe if this is done on a regular basis that you can get a lot more use out of this unit, even though the filters are "no longer available."
386605
Good news I tried something I took mine and rinsed it a few times under warm water then washed the whole thing in warm soapy water now it's nice and clean and good to go, it's all dry now so washing didn't ruin it. I couldn't get the filter out of mine either my friend has one same thing
717792
This happen to me once and I hope this will solve your problem. I just change a new filter.
143092
I have not had this issue with these filters. Is it possible the filter slipped out of the slot holding it. I have had no problems with the filter, been using them about 2 months and I am getting ready to replace it with a new filter
773996
Unfortunately, I think I do know the source of your problem. In August last year I purchased three filters from a vendor on Amazon. When I received them I noticed a few aspects that were different. The caps were red not blue; the filters were shrink wrapped rather than the usual cardboard container and; there were product information sheets enclosed. I contacted the vendor and he offered to accept the filters in return and refund the purchase. Since he seemed willing to stand behind his product, I kept the filters. About 5 weeks later I needed to replace the filter. When I installed the new one and tried to flush water through it I discovered the same phenomenon that you describing: I believe what both you and I saw is activated charcoal which being released. I would return the filter immediately. I was impressed with the integrity of the vendor that sold me the defective filters (I think the company name was something like Tune to Music). I emailed them immediately after installing the defective filter. He responded immediately by crediting my charge card and saying I did not need to return the filters. He explained that they were purchased from a supplier that for other reasons he was no longer affiliated with. I assumed that he got burned with defective merchandise from that vendor but made good on our transaction! In the past these filters had been in stock at Amazon and I never had a problem with them. When I replaced the defective filters, I again ordered from Amazon and the vendor actually filling the order was AtoZSales. The filters were LG OEM and exactly what I expected!
1502788
Mine isn't doing this. I would use some very diluted bleach and clean it very well and replace the filter. Search for the dilution you'll need on the bleach and water for cleaning.
1657948
Mine started to drip a few weeks after installation. Had to buy a new cartridge. Its been drip free for about a year, but it seems to be starting again.
1847499
Honestly, I have never cleaned mine. They do get pretty nasty but that is normal and has happened on all of the canister filters I have owned. As long as they don't get clogged and effect the flow of water I don't worry about it. My water is crystal clear. My suggestion is to either buy new hoses, any hardware store such as home depot carries plastic hose in various sizes that you can cut to fit, spray them out with water pressure or use a long pipe cleaner brush. I hope this helps some.
1304572
Hmm... it may be something with your pack. I've never experienced this with these filters before (i've ordered them 3 times). I do get an oily film on the surface when I add a water conditioner - but it doesn't sound like you are adding that to your water. I'd recommend trying to get in touch with the company for a replacement - sounds like you may have a bad set of filters.
2252528
So far I haven't had that issue. I just clean off the filter - wipe off with paper towel or hand and replace it. I haven't had it longer than about one month.
515649
Yes, it happened to my last orders. This never happened to me. One filter had water drops in the bag. something sticks to the filter. I didn't use it. It is not safe to use. 2 filters, I used, always spitted black charcoal and white dust in the water. I posted pictures with my product review. I contacted Amazon, and returned them to get money back.
28744
The correct way is to replace them, although I'm sure you could rinse them without any damage to the filter.A new filter comes with the unit. Hope this helps ~