I can't get the 9 volt battery to snap into the receptacles. The connections are recessed, inaccessible, and not perfectly aligned.
876327
I had no problem getting the battery in. Love this unit. Peace of mind for our vacation home 4 hours away.
876328
I have had mine for some time and don't recall that it was a problem when I installed the battery. Sounds like you may have to return it and get another, BTW, I do like (and trust) the unit.
876329
John,I had the same problem when mine was new. I had to use considerable force to get the battery seated well on the contacts. If you hold the device in both hands and use your thumbs to "rock" the end of the battery, it will seat properly.This has been the most reliable alarm for me. It has contacted me at least once each of the last three winters to let me know that the furnace was not working properly. It has saved me thousands of dollars.
1338517
Yes, I took it apart and found a new battery online. The tricky part was getting the rubber bumpers off so I could get all the screws out. BTW, the B&D people told me it couldn't be done.
2211997
I've had that problem too. There are three "tabs" that make contact with the battery in the tag, one that wraps around the top and two (from one piece of metal) that contact the sides. For whatever reason I had to make sure these were all bent in further than they were, making a much tighter fit, then put the battery back in, smooth side up, rounded side down and it began working again. Finicky, I guess.
1203355
open up the battery box check the wires to see if they pulled loose , if they have pulled loose, reattach it should work. this is what happened to me.
626359
If it does not work one way try it the other way and push a bit of force. It should snap into place.
731856
It took me a few tries to get mine to click/lock into place. If it really won't then it could be defective. Mine fell flat like that too until I was able to connect them properly.
1322202
Sally, before I would invest in a new battery, I would get a new USB cord. After purchasing the new battery and having to pay to have it installed because I could not get the battery compartment open, I found out that the "prongs" in the cable connection can become bent and thus not make a good connection.
235951
I had the same problem but only on the handheld outlet.Re cut the threads on the handheld and give it some elbow grease.It worked for me.
235859
See if there is a plastic tab that is preventing he battery from making contact. If it has one you may have to pull it out. If it's not that then it's just because the unit is likely defective. It's a super cheaply made unit.
1413280
I purchased a replacement battery and they have changed the battery posts - so it is not easy. I had to solder the new battery in place.The new battery has slip on posts and the old one was attached with a small screw and nut. Bah Humbug....
1364335
I just got mine today and have the same problem. The metal hinges won't budge at all and the device won't fit in the cigarette lighter.
2048956
Slide the top in first to match the connectors, large connector (negative) on the left. Then push the bottom part in to the battery compartment. Good luck.
991245
Mine was the same way. You have to check the connections of your battery. It has a piece of plastic where the batteries are placed which keeps the batteries from connecting. You have to break a piece of the plastic off where the battery connects so it will make a connection.
1234225
I had a similar problem once. I found that the pins on the battery connector were bent out of alignment and therefore didn't make contact. Be very careful on aligning the pins when pushing the connectors together.
1404611
I have had that happen too. I just position the pins on the outside most point on the - and + and it works for me. You have to be careful not to move the battery while it's on the base as this will cause the pins to move and break the plastic divider.
1409369
I had a similar problem. Bummer. To fix the problem I had, I inserted a metallic washer between two batteries,that would make contact with the center conductor on the battery, but not large enough to touch the outer conductor of the battery. Now, everything is held tight enough to make good contact. The washer used is a counter sink type, so it fits around the center conductor, and can't move around. It has to be the correct size, to fit the battery + pin. Something else might work better, but this works for me. A spring that fit tightly around the center pin of the battery would probably also work, but I didn't have one on hand. I had a similar problem. Bummer. To fix the problem I had, I inserted a metallic washer between two batteries,that would make contact with the center conductor on the battery, but not large enough to touch the outer conductor of the battery. Now, everything is held tight enough to make good contact. The washer used is a counter sink type, so it fits around the center conductor, and can't move around. It has to be the correct size, to fit the battery + pin. Something else might work better, but this works for me. A spring that fit tightly around the center pin of the battery would probably... » Read More I had a similar problem. Bummer. To fix the problem I had, I inserted a metallic washer between two batteries,that would make contact with the center conductor on the battery, but not large enough to touch the outer conductor of the battery. Now, everything is held tight enough to make good contact. The washer used is a counter sink type, so it fits around the center conductor, and can't move around. It has to be the correct size, to fit the battery + pin. Something else might work better, but this works for me. A spring that fit tightly around the center pin of the battery would probably also work, but I didn't have one on hand. « Show Less
1042542
You have to slide the movable "prongs" to match your battery. If you look at your battery, it will have a + and a -. Make sure that the "prongs" are connecting to the + and -.