One reviewer stated that the grill bent over the open flame. What is the warranty if this happens? An open flame is usefull for pre-cleaning!
891429
We burn it off every time we use it. Never had an issue. We get it hot enough that we need fire gloves to hold the grill to put our food on it
891430
I've had mine setup over the campground fire pit all season and it has not bent at all even with a roaring fire under it. I raise it to the highest position when I'm not cooking anything of course..
891431
We burn it off every time we use it. Never had an issue. We get it hot enough that we need fire gloves to hold the grill to put our food on it. This is a great product!
891432
I bought this grill and used it on a recent camping trip. The stand is very sturdy and I love how you can raise and lower the grill. I don't see how the grill could bend. It's very, very sturdy also. We had it over the flames for quite awhile and nothing happened. I'm very happy with this purchase and looking forward to future use
1773707
I had the same problem because the metal disk on the right side of the grilling rack. It has little bumps on it that are supposed to fit into matching indentations in the side of the grill itself. There is a spot to hold it flat, and another spot to hold it slightly tilted. On mine, the metal disc was bent so the bumps didn't fully engage the indents. I tried to straighten it out myself, but couldn't. Contacted MECO, and after seeing pictures & my description of the problem sent me a whole new handle/heating element/grill rack piece. Once I replaced it, everything worked as it should. Of course there is also the possibility you installed it in the wrong hole on the left side of the grill, and it won't work. Apparently this is very common, since their customer service was pretty sure that was the problem until I sent them pictures showing it was installed correctly.
1645106
I found that the thicker the food item, the harder it was to get the top heated equally to the bottom - simply because the back is hinged (and with a thick item, it would then leave the top, front more exposed). However, the top of the unit does heat up quite well. Sometimes, I would need to readjust the food halfway through cooking by moving front items to the back, flipping them, or butterflying the items if it was a bit too thick. Still, I really liked this unit and used it continuously for 2+ years. I also submitted a review that is not published yet, so just as a cautionary warning: The unit I bought ended up heating so hot (after a few years) that the coils burned through the bottom of the plastic covering and began to burn my counter top!! Luckily, I saw it early on and stopped using it! It was a fire hazard. I called the company, and they sent me a replacement (though sadly, it was not the same type or quality). I miss this grill, as it was the best of three that I've used in the past ten years! I'm debating if I want to take a chance and buy another of these, hoping it was a fluke that the coils burned through the bottom! If I do that, I will certainly set it on something that can tolerate heat so as not to risk a fire again! I would suggest, if you purchase this, that you do the same - just as a precaution! This was a great grilling machine up until my issue with the overheating coils! I really miss it! :)
1292489
Hi Karen, thank you very much for your question. For a properly operating gas grill, you should not have any issues. Occasionally the heat shield or the burners can slide out of position. Sliding everything back in as it should be will alleviate most issues. If there is damage to a burner we recommend replacing it or avoiding that side. Turning the grill down could be a solution as well.The 7" advisement is mainly aimed towards charcoal grills. You want to knock the pile of properly prepared hot coals down. You don't want flaming coals at all. I hope this helps! Have a great day, Jamie Hi Karen, thank you very much for your question. For a properly operating gas grill, you should not have any issues. Occasionally the heat shield or the burners can slide out of position. Sliding everything back in as it should be will alleviate most issues. If there is damage to a burner we recommend replacing it or avoiding that side. Turning the grill down could be a solution as well.The 7" advisement is mainly aimed towards charcoal grills. You want to knock the pile of properly prepared hot coals down. You don't want flaming coals at all. I hope this helps!... » Read More Hi Karen, thank you very much for your question. For a properly operating gas grill, you should not have any issues. Occasionally the heat shield or the burners can slide out of position. Sliding everything back in as it should be will alleviate most issues. If there is damage to a burner we recommend replacing it or avoiding that side. Turning the grill down could be a solution as well.The 7" advisement is mainly aimed towards charcoal grills. You want to knock the pile of properly prepared hot coals down. You don't want flaming coals at all. I hope this helps! Have a great day, Jamie « Show Less
1689117
I've had the same issues. I thought I took fairly good care of my hibachi, making sure to always give it a good once-over with some oil after it had cooled down somewhat. However, upon looking at it today, I found a fair bit of rust throughout the grill. Did I do something wrong here? Is cooking marinated meats on the grill a no-no?
869965
No problems here. You should contact Weber - they have very good customer service.
595284
Hmmm. Mine is pretty well seasoned so nothing really sticks even when I overcook. I wonder what would happen if you heated it up again (with good ventilation so your smoke alarm doesn't go off!). Maybe it would burn off like what you'd do with your gas grill. It might even help to brush some cooking oil on the remnants to help them burn/flake off. Otherwise I guess you can try just scraping with something that won't scratch it too much; maybe try wetting the grills a little by placing some wet cloths on them (since you can't actually soak them); then either scrape or see if it will cook off once the burnt stuff is softer. Good luck. I hope I'll be able to see a response that states how you made out. Hmmm. Mine is pretty well seasoned so nothing really sticks even when I overcook. I wonder what would happen if you heated it up again (with good ventilation so your smoke alarm doesn't go off!). Maybe it would burn off like what you'd do with your gas grill. It might even help to brush some cooking oil on the remnants to help them burn/flake off. Otherwise I guess you can try just scraping with something that won't scratch it too much; maybe try wetting the grills a little by placing some wet cloths on them (since you can't actually soak them); then either scrape or see if it will cook off... » Read More Hmmm. Mine is pretty well seasoned so nothing really sticks even when I overcook. I wonder what would happen if you heated it up again (with good ventilation so your smoke alarm doesn't go off!). Maybe it would burn off like what you'd do with your gas grill. It might even help to brush some cooking oil on the remnants to help them burn/flake off. Otherwise I guess you can try just scraping with something that won't scratch it too much; maybe try wetting the grills a little by placing some wet cloths on them (since you can't actually soak them); then either scrape or see if it will cook off once the burnt stuff is softer. Good luck. I hope I'll be able to see a response that states how you made out. « Show Less
1192129
I have not used it on a grill, have used it in my smoker and my oven. Not sure how it would handle flame-ups. Instructions say not to expose to flame, perhaps you could protect it with some aluminum foil while grilling?
1087897
Mine has the burner on one side but not a fire box,, not sure what that would be. If though the dimension is the same as the burner side it should. My advice is to return it if it's not to late depending from where you bought it. The latest second cover purchase didn't even last the season this year before fading to a light almost white! Black on the back side though since there was no sun able to get to it. The rest of the grill is all rusting away and it's just two years since purchase. It's always been covered too. I'll never buy any of their products again. Run to get a refund while you can is my advice. Mine has the burner on one side but not a fire box,, not sure what that would be. If though the dimension is the same as the burner side it should. My advice is to return it if it's not to late depending from where you bought it. The latest second cover purchase didn't even last the season this year before fading to a light almost white! Black on the back side though since there was no sun able to get to it. The rest of the grill is all rusting away and it's just two years since purchase. It's always been covered too. I'll never buy any of their products again. Run to get a refund while you... » Read More Mine has the burner on one side but not a fire box,, not sure what that would be. If though the dimension is the same as the burner side it should. My advice is to return it if it's not to late depending from where you bought it. The latest second cover purchase didn't even last the season this year before fading to a light almost white! Black on the back side though since there was no sun able to get to it. The rest of the grill is all rusting away and it's just two years since purchase. It's always been covered too. I'll never buy any of their products again. Run to get a refund while you can is my advice. « Show Less
1094429
Diane,The warranty is fully back by Lion. As a dealer, we would prefer the warranty be processed through us but claims can be processed through Lion directly as well. The warranty will cover parts on the grill (as stated in the warranty) but the warranty does not cover labor or installation charges. It would be your responsibility to have the replacement parts installed. Please let us know if you would like any additional information on this.Thank you,WholesaleNow
1338998
I haven't had that problem. The paint on this grill is holding up nicely for me.
70741
I had to look at the purchase history. I found that returned it because if I remember correctly, it was not the right one (my fault). I ended up buying another table top grill. Just some advice, be sure to turn the gas. At the tank as well. I lost a new tank due to leakage of a bad/ worn out gauge (not this one). Good luck and happy grilling
1988874
What difference does it make if you buy it from Amazon it's not like it would be worth the cost to send the grill back....at that, I had to just trow it away after it stopped working the second time I used it.If you need to purchase this on-line I suggest you do from a brick an mortar retailer that you can visit if some goes wrong with the grill.
1142174
Suprised it was damaged!! Mine was packed like a very well! As for the temp? I had that problem yesterday. Smoked a pork roast. Fired up just fine and was running too hot 250! Had both burners on low and both dampers open all the way. So, I turned the valve back on the propane tank. Next think I know the temp is at 150 and when I turn it up the temp will not increase. I shut everything down. Opened the valve on the propane tank all the way and restarted it. Worked fine after that. The propane regulators are very cheap now days and seem to have some issues. I have only used it 3 times and here are some suggestions. Keep what you are smoking if it is a small amount at the same level as the temp gauge. Only use 1 burner at a time. Why? When the 1st one burns out of wood chips you start the other. Then you can change out the chips and it is not hot. Wrap the pans in tin foil! They stay nice and it is an easy clean up when you are done. I am also looking into getting a very thin fire proof seal for the door. It is metal against metal and leaks some smoke. May not be worth the cost but a thought. Also..Make sure you burn it off!! Do it slow and work the vents and the doors as it heats up! They will stick! Hope this helps! Going to do a big turkey this weekend?! Yikes!!!
1032717
IF let's off a fair amount of smoke. I was not very happy, and would net rocommend. For me, the problem I had was it got too hot, even on the lowest of settings for my gas burner. Also, it's impossible to clean, without scraping of the coating. the last time I used it was to sear tuna. I let it sit for a day and scrubbed very hard to remove the residue. I used a sponge,then a soappad, becasue the sponge did nothing for the black residue ledt behind. I scrubbed so hard some of the costing rubbed off, and there is still residue left? Hope you have better luck and this was helpful
1530371
The Char Broil infared does not get hot enough (really disappointed) to harm anything underneath. The same goes for my Char Broil gas fired 2 burned grill-----NOT TRUE INFARED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2031632
We used the grill for 3 weeks last summer and had no problems at all. We cleaned it with a BBQ brush. Mostly it never needed cleaning, the fire burned off any food.We had no paint chip.One thing we did was turn the grill over so the rim was facing up to hold hot dogs from rolling off. The picture on the box shows it one way & we turned it our way.And we also put a rock in the fire ring under one corner for support. We used it a lot for cooking in our cast iron pans & a coffee pot.In January we took it out to cook over a fire at our branding, and it was all good. I would buy it again & again. We used the grill for 3 weeks last summer and had no problems at all. We cleaned it with a BBQ brush. Mostly it never needed cleaning, the fire burned off any food.We had no paint chip.One thing we did was turn the grill over so the rim was facing up to hold hot dogs from rolling off. The picture on the box shows it one way & we turned it our way.And we also put a rock in the fire ring under one corner for support. We used it a lot for cooking in our cast iron pans & a coffee pot.In January we took it out to cook over a fire at our branding, and it was all... » Read More We used the grill for 3 weeks last summer and had no problems at all. We cleaned it with a BBQ brush. Mostly it never needed cleaning, the fire burned off any food.We had no paint chip.One thing we did was turn the grill over so the rim was facing up to hold hot dogs from rolling off. The picture on the box shows it one way & we turned it our way.And we also put a rock in the fire ring under one corner for support. We used it a lot for cooking in our cast iron pans & a coffee pot.In January we took it out to cook over a fire at our branding, and it was all good. I would buy it again & again. « Show Less