If item fails, how do I use the warranty to get a replacement?
890526
Contact the company, they send you a prepaid shipping UPS label - box the items (pad AND controller) and bring to UPS store - expect replacement in 4-8 weeks.
890527
page 9 of the owners manual gives instructions on how to contact them with warranty questions, including a phone number, email address, and web site.(Be sure you fill out the warranty card when you receive your product.)
890528
The item came with a 5 year limited warrenty. It appears that you will need PROOF OF PURCHACE to prove purchace DATE. Box the damaged item and mail it to Beddeford address in the warrenty paper. INSURE your box! NOTE: I have NOT tried this. I returned my item to Amazon within their return policy.
890529
First read the warranty paper work that came with the unit. If it fails very soon after using it I would contact Amazon. They have always been right there to make it good on a defect product. Amazon is the best .!!
890530
Hi Josh, I'm sorry I don't know. I was so disgusted with the matrress pad that both times I just threw it in the trash and never bothered with the warranty!
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
2183242
I would call the manufacturer; generally number is on the box. Most will send out replacement parts at no cost; cheaper and less time consuming than taking back.
165405
Regarding your earlier question, if the product doesn't work, we will be happy to replace it with no charge, just contact me to get through the process of replacing it. We prefer you to have a working product than for you to be stuck with a broken one. Hope this is of help and thank you for your interest in this device.
691308
to be honest this device was such a failure for me that i tossed it out. sorry but i dont know of any source to get replacements
787684
I had to order a replacement once, and it was pretty easy, really. There was a little confusion on their part at first, but it was taken care of. Email the customer service first. Let them respond. You may need to email them more than once. They will warranty their product. They should send a replacement quickly. I can't remember if I mailed the old one back or not.
968984
Yes contact amazon customer service they will help you!!!! The are the best tell the you are not happy and the will replace the item!!!!
835112
I recommend contacting Amazon.com and the manufacturer. I would think that one of them would stand behind the product.
498403
Get back to the person you purchased it from as they would have your order #, etc that is necessary. They should help you as usually you can not go straight to manufacturer.
2201
I'm sure you can just call them up and ask for a replacement. Or just look up the company website.
352348
Go to your Amazon account. Lookup your orders. Find the right order and select Return or replace. Amazon will facilitate the return or replacement. I was satisfied.
56650
I would think that you could get a replacement. I would make a claim. It is simple and fast. That's to bad. My son uses his daily and has never had a problem. I hope this doesn't discourage you to just replace instead of refund.
943988
just make sure it is in the time they give you to replace it. i was so had no trouble. i bought from the manufacturer but as long as you can prove your date of purchase you should be ok.
1253833
Contact the seller and provide your order number and address to verify proof of purchase and they should be able to send you a replacement
633480
I'm sorry, but I can't answer that question. I just bought a new one when mine went bad, so I don't know how to get a warranty replacement
1948522
We will cover you with a 90 day replacement warranty from our warehouse. If it goes past this...we will try our best to back you up with the Manufacturer we deal direct with. We will try our best...but I know that if a manufactured item goes bad...it goes bad within the first time of use or within a week or two. After that, it would have to be premature failure or abuse.
175981
Ask Amazon to replace it, next time use it carefully. Amazon is great in replacing.