Hi, I bought this idem yesterday and was told all I needed to do was call you to have my gift personalized. When I called the phone person said there was no record of my purchase. Please can you straughten this matter out? and a # for me to referance to would be helpful. Also a phone number I can call , so I can pay personalization. Thank You. Hi, I bought this idem yesterday and was told all I needed to do was call you to have my gift personalized. When I called the phone person said there was no record of my purchase. Please can you... » Read More Hi, I bought this idem yesterday and was told all I needed to do was call you to have my gift personalized. When I called the phone person said there was no record of my purchase. Please can you straughten this matter out? and a # for me to referance to would be helpful. Also a phone number I can call , so I can pay personalization. Thank You. « Show Less
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Hello,You did call us earlier today at 888-802-4446. However you did NOT place the order with us from the link we provided you in our earlier response.if you purchased it from Amazon it is possible the order was placed with a different seller.Best Regards,EW+
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Hello Christina,You haven't placed this order with us. You can lookup the seller you purchased this item from and contact them by following the steps described in this link. http://www.amazon.com/gp/help/customer/display.html?nodeId=537800Sincerely,Shabbir DarugarParty and Beyond425-442-3786
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Please send an email with your personalization information to the Seller from whom you purchased the item. Thank you.
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I ordered this a long time ago, but I'm pretty sure I placed the order and included what I wanted engraved in the notes section. If there isn't a notes section - I went back into my order after it was placed and sent them a message separately and asked to confirm receipt. Try that route...
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HI, It can be possible you need to note it in the order. Please don't forget to put the name in the gift comment to avoid any delays. Rishy
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Hello Lisa, If you do not provide customization at the time of check out, you will receive an email shortly after the order is placed asking for the customization. Let me know if their is anything else I can help you out with. Thank you, Lauren
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Please email us with the personalization. Once we receive the order and the personalization, we will send you a confirmation email back.Thanks! My Personal Memories
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HI! Thank you for your email. You can respond to this email to get us your custom information. Or go through our "Contact Seller" link in our shop. Thanks! Jamie
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Hi DeannaDid you already place an order? I have an order from a Deanna with a different last name. If that is not you, once you place your order, we will send you and email within 24 hours. There will also be a link to email us with that information and we will respond when we receive it to let you know that we got it.Let me know if you have any other questions.Thanks so much.Lisa
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Hi Steve,I am sorry, I should of been more specific. Is there a way to contact you via email so that I don't need to post my order number/personal email to this page? Thanks so much!Amber D
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Hi Christa! Just send us a message after purchase with the personalization you would like and the order number and we'll add the engraving right away for you!
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you message them. i believe you write them during the ordering process where it asks for special directions. make sure you specify the text!!!! I said i wanted the text shown on the picture and that is not what I received. I would call or email to follow up after ordering to make you actually get what you want. honestly, this is not a very good embosser... ok for one piece of printer paper but nothing thicker. I wish I would have spent more money on a better product. good luck, i hope it works for you!
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Please place the order with us (Party and Beyond) and then contact us with your personalization details (1-866-411-5253). There is an additional charge for the personalization and it takes 3-4 business days to process the personalization before it can ship. Sincerely, Party and Beyond 1-866-411-5253
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Amazon does not give us a way to get that information during checkout. Please contact us at cust_serv@fbys.com after you place the order with the personalization details.
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Unfortunately We can not do that here as Amazon ships this item. The best thing to do would be to pose that question to one of the many sellers on the detail page that does not have Amazon fulfill orders. Nothing special can be done to any Amazon fulfilled orders because they are coded to be exactly the same no matter who buys them. If you go to the detail page, look for a seller that does not say Fulfilled by Amazon and ask them if they could engrave your decantur for you?
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Hi. You need to select the gift message box during check out and can put the information in the message box for the personalization you want on your item. There is also an image on the right that shows you the steps involved for ordering. You can also contact seller through Amazon message with all your order details. I hope this information is helpful in placing an order. Thank you for shopping with DogCollars on Amazon!
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Just ordered this and it never prompted for personalization???? Do they email me for that info.?? Or how does this work???
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Hello,I don't know if you received my earlier response. here it is one more time ;Just order the name plate and send the engraving information via email to us. You can use this email address or send it through the Amazon site when you place the order.Thanks again !Jerry @ DTC