Pre-Order Cancellation Policy: What's the policy on the cancellation on a pre-order?
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Dear Stevvveo, Thank you for your inquiry! PCMicroStore's policy for preorders is the same as typical orders that ship within 1-2 business days; buyers have 30 days within receipt of the order to return an item as long as the item is brand new and unused. Unless the order arrives late, damaged, defective or incorrect, the customer is responsible for return shipping and the original shipping charge will not be refunded. If the item is defective, PCMicroStore will provide a return label to send the defective item back for a refund or replacement. Upon receipt of the return, the return/refund will be issued within 1-2 business days. An RMA # must be obtained from PCMicroStore in order to process a return or replacement. I hope this helps! Please feel free to contact me at 866.686.1800 Mon thru Fri 9:30AM - 5:30PM PST and I would be happy to further assist you. Kind Regards, Florence Customer Care
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Great question. I cannot confirm it, but I just chatted with Amazon to see if they could and here was the response: "Asheesh:I have escalated this issue to the management team. I request you to wait for 7 days.We will correct this as soon as possible."If I get a response, I'll post it.
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Amazon has a great return policy. If you just ordered it, you can cancel through the "My Account" settings or else give Amazon a call!
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After reading all of the previous posts, I was about to go crazy and cancel my order like everyone else then I read yours and it made more sense. I know people who had to return their phone and game systems, and I definitely don't want that to happen to me; I am getting this as a Christmas gift for my husband, so I can wait and have a better chance of him not having any trouble.
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Hello Jennifer,I am not sure what your ordering as the message does not tell me exactly what it is and im not able to look up the order in our system without the last name on the order or the order number for bidwicket. We normally do ship to Australia, I am not sure why something would not ship unless Amazon is restricting it. If you order directly through our website then we should have no problem shipping it, that site is whiteliongames.com. Please let us know if there are any problems with the site and we will be happy to help you, you can email us at customers@whiteliongames.com or call us at 817-710-5003 to contact us at the store.Thanks,Martin BybeeCustomer ServiceWhite LIon Gamescustomers@whiteliongames.com Hello Jennifer,I am not sure what your ordering as the message does not tell me exactly what it is and im not able to look up the order in our system without the last name on the order or the order number for bidwicket. We normally do ship to Australia, I am not sure why something would not ship unless Amazon is restricting it. If you order directly through our website then we should have no problem shipping it, that site is whiteliongames.com. Please let us know if there are any problems with the site and we will be happy to help you, you can email us at... » Read More Hello Jennifer,I am not sure what your ordering as the message does not tell me exactly what it is and im not able to look up the order in our system without the last name on the order or the order number for bidwicket. We normally do ship to Australia, I am not sure why something would not ship unless Amazon is restricting it. If you order directly through our website then we should have no problem shipping it, that site is whiteliongames.com. Please let us know if there are any problems with the site and we will be happy to help you, you can email us at customers@whiteliongames.com or call us at 817-710-5003 to contact us at the store.Thanks,Martin BybeeCustomer ServiceWhite LIon Gamescustomers@whiteliongames.com « Show Less
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i was not billed for this order and was told it was out of stock&gt;&gt;&gt;&gt;&gt; as normal do nnnnnnnoooooot know what is going on. you should read that i did canceled the order. the goofy vender want to rush order it after 5days{@my expense} i requested overnite because i was home. another vender has come through twice
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My chat with customer service: Me:When will this product ship? I read these were to be releases yesterday, but my order has not shipped yet. Mahendar: Hello, my name is Mahendar. I'll be happy to help you. I'm sorry that your order hasn't been shipped yet. Let me check the order. Can you hold for a minute or two while I check this for you? Me:Yes Mahendar:Thanks for waiting. I see that this item hasn't been released yet. Me:the white version seems to be shipping already when will this one be released? i need to know whether to cancel my order i don;t want to wait an indefinite amount of time Mahendar:Here is the link to verify that: http://www.amazon.com/dp/B004Z6NU70 We expect to ship this item on July 28. Me:July 28th?! why are you taking pre-orders if you cant actually ship it soon? Mahendar:I'm sorry, I see that this item hasn't been released yet and we can ship this item only when it is released. Me:well let Amazon know that they're just making people upset about this product, and that if you know the release date you should post it on the product page so people know not to order it if they cant wait that long
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Interestingly, earlier today the Amazon page said "You may pre-order it now and we will deliver it to you when it arrives." This was after is was available for a day or two. Now they have added "This item has not yet been released" to the pre-order message. It sounds like Amazon broke a release date.
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I agree. I too pre-ordered in early Aug and I also received the moved up email only to find out it was later than stated. As long as I get mine in time for Christmas I don't care, but at this point I am a little worried that I'll even get it by then. I hope that Amazon takes the lessons learned from this and other hot pre-orders like the Wii Fit to heart and improve on their service level standards.**Update**I was checking my account for another reason and I see now where I should be getting mine by the 24th of this month. Odd. But good news for me, I hope it actually ships then. I agree. I too pre-ordered in early Aug and I also received the moved up email only to find out it was later than stated. As long as I get mine in time for Christmas I don't care, but at this point I am a little worried that I'll even get it by then. I hope that Amazon takes the lessons learned from this and other hot pre-orders like the Wii Fit to heart and improve on their service level standards.**Update**I was checking my account for another reason and I see now where I should be getting mine by the 24th of this month. Odd. But good news for me, I hope it actually... » Read More I agree. I too pre-ordered in early Aug and I also received the moved up email only to find out it was later than stated. As long as I get mine in time for Christmas I don't care, but at this point I am a little worried that I'll even get it by then. I hope that Amazon takes the lessons learned from this and other hot pre-orders like the Wii Fit to heart and improve on their service level standards.**Update**I was checking my account for another reason and I see now where I should be getting mine by the 24th of this month. Odd. But good news for me, I hope it actually ships then. « Show Less
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D. Schroll, I did like you and cancelled my order and ordered through 6ave. Hopefully, I'll get mine sometime this week or next week. It's better than waiting until Thanksgiving!
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I checked out already and NOW I can't edit the order... I sent the seller an e-mail with no response. Should I go ahead and cancel the order and place it again?
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I just found out today that Amazon no longer has their post order 30 day guarantee policy in effect. I am extremely unhappy and will most likely reduce or eliminate my purchases from Amazon. This is a direct as a result of Amazon removing this policy. I hope they are listening!
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same thing happend to me. i was able to preorder it again, but im worried they will cancel it again when it gets closer to release. it comes up as "unavailable" now i noticed.
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September 18th was the date I got when I was attempting to pre-ordered it. OF COURSE I CANCELLED! This is already in retail stores, albeit for $10 more, but COME ON! 2 months wait to save 10 bucks?!?!
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I may just do that. This isnt like Amazon. It doesnt make any sense. Its like they allowed people to preorder without them knowing if or when they will ever receive them.
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I preordered as soon as it became available. After my order continued to have no Est. ship date I cancelled and ordered instead from BigBadToystore.com. 3 days later and I have tracking information and should have it before the end of the week. It was $124 including shipping. I recommend others waiting to cancel and order from them.
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I'm not pissed. I'm sure it was an automatic thing. Probably after 30 days, they assume its a failed backorder, and cancel our orders assuming the manufacturer isn't delivering. Its still pretty stupid and lazy on the part of Amazon to cancel all our orders on a product thats just late. Putting us all at the back of the line, and even worse, not accepting more pre-orders. But, I'm telling you, go to Bing. Do a search on Adorama Lowpro. Then select the cash back link next to Adorama, for 11%. Then shop, and buy the S10 (on pre-order for $429). You may need to(as I did) create a .live account. I'm getting back $45. Bye Amazon. Thanks for canceling my order. :)