One of my monitors has lost it's sound and picture = ordered Sept. 16th can one get a replacement?
899764
Have you swapped the wires on the other monitor and the other one works? Then its the monitor itself. If the one that was working doesn't work, then you have a bad connection.
284512
You are out of luck. I tried mightily, but got nothing but the runaround from the company. They claim they don't have any extras, but said they would contact me about getting me some sort of replacement or even a new sound bar. That's when they stopped contacting me. They have provided completely unacceptable customer service.
1217495
Display ports Do not Offer Sound they are the Predecessor to the HDMI Cable, sorry Bro :(
214438
The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for... » Read More The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping « Show Less
955266
Call summers custumer support. They are very nice and I think they can help you to fix your monitor.
1594537
Ivan had a legitimate question Cliff with a sarcastic answer from you. My monitor has the same problem and is worthless at this point. If we figure it out I will fairly rate this product. Our security system is a high test system and not from the big box stores.
1153933
Send an email to parts@atus.com - which is a support email for AT. They sent me a free replacement cable.
2260150
Only 90 day return, mine has been fine for ever. I would look at the hook-up cable lines and be sure it didn't loose power. Or you can take the monitor out and have a installation place check to see if it is the monitor? I stand behind the product.
865947
Their help desk support people are great and I suggest you give them a call. It sounds like you are doing everything correctly that is why I suggest you give them a call. If you do not have their number just go on line and look up support Sewell Hammerhead VGA to HDMI and you find the number once you get on their site or I would think is it with the material they sent you originally if you kept it.
1382459
Rebeca unfortunately you need to replace the display . The flex cable is part of it.
435890
It could be a number of things. First thing I would do is check all of your connections. Unplug and reconnect just to be sure. Check your power supply. If you have another monitor hook it up and see if it might be your video card. If you do those things and everything is connected properly, and the other monitor works fine then I would say you need a new one.
1521180
Try to go through your setup again to see if that resolves the issue. If that doesn't help, you'll need to find an authorized repair facility to send it in for repairs as I don't believe the HDMI ports are a user-replaceable item.
784357
My monitor broke as well, but I couldn't find just a monitor...had to purchase a set with one camera (but I needed an additional camera anyways)
1559751
If you can only display on an external monitor, then I'd call it DOA. Send it back for a replacement.Acer or Amazon should have you set. Just make sure you register the Acer on their website if you plan to get a new one from them.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
2261009
Did you ever find a place to replace the screen? I have the same problem. Wayne My email is mmocyag@yahoo.com Thanks!
607476
You will want to check what warranty if any is included with the monitor. If there is one, they are always honored through the manufacturer of said product, which in this case would be Dell.