I just got this in the mail. Do I have to download a program to get it to work? I'm not even seeing lights turn on.
884298
I use windows 7 and it detected and installed driver automatically once i plugged it into the usb. The green light should be on to indicate it's working.
884299
I didn't have to do anything to get it to work. Plugged into my ps4 and worked
884300
No, you do not need to download anything. Just plug it on the USB and it should go on. If not, there is an on/off button.
884301
I use this on Windows 7, and it did need to get some updated drivers from Microsoft but worked basically once I plugged it in. I have had problems with some worn usb sockets on my work pc, and it worked once I used an USB extension cable.
884302
No software is needed! Well at least on windows 7, I just plugged it in and it worked
884303
I use it on windows 7 and it auto detect (no additional software). The light should be on once you plug it into the usb.
1502921
I would send back. There must be a malfunction. You should just have to plug it in. I didn't have to change any settings and it all worked right away.
959065
It should glow right away. Check to make sure your plug is 'live'. Otherwise, you got a defective unit.
764362
I recently purchased this product but have not installed it yet . Right out of the box all the parts fit together and the light worked right off the bat ,before any charging . My pull switch works but is a little hard to pull it on or off . Maybe you need to but more pull into it ? The last resort is to return it .Good Luck
1390613
Not to start off sounding like a smart a** but make sure it's plugged in to a working outlet. Second push the button on top once. If you can't tell if it's working turn the lights off. You should see a faint bluish glow in the dark.
2104121
Actually, I got mine at our local hardware and it was just the flashlight, no box or even instructions. Which brings me to my question, anybody know how to make it strobe? I've played with everything so far and no luck.
202558
You purchased the night lights? When you turn the lights off they should turn on automatically when plugged in. Make sure your outlets work but no there is no tricks.
1556813
Sorry, I don't have an answer. I placed the light I ordered at our local library and if there's been a problem, I haven't heard. I'll save this email, check with the library and get back.S. Vernon
62990
No those were the only instructions I did and it came on. You might have gotten a blown out light. Try plugging it in where you know electricity is working to make sure it's not your outlet. If that doesn't work definitely get a return label for a new one. Hope this helps!
1446860
Mine appeared to be DOA. No signs of life. No LEDs lit. Even using the enclosed software for discovery, my PC did not recognize that anything was attached. I gave up. I meant to return it but forgot.I am quite experienced and, so far, no device that actually works has been able to defeat me, so this must be a dud.
816841
same here..only thing that works is the knob for the led..?Did you ever figure it out?!
2101832
just make sure its charged up. mine came charged. see if it has a color lite when you plug it in and see if it changes when it's charged.
1735612
I'd like to help very much but I'm not as computer savvy as you would hope!! However I do know this mouse is a crappy thing, it has a mind of it's own & will work if it wants to & won't!! Try another mouse to see if you get the same problem, the mouse I have also had the lights on but yet nobody was home!! Try another mouse from a friend if you don't have one & the best I can tell you is to buy another mouse that's value is $15. or more 7 it doesn't come from any part of Asia!!! Good luck & sorry you have the same bad luck I did!!!
181376
All the keys light up for me. None of the different lighting modes just dim the F5 key. I think you should return it.
1278537
your going to need to be a little more specific if it turns on and your able to use it , its working. but at 100%? are you having any problems loading or running programs are you able to use the internet and are your visuals ok? need a little more info
494498
Not trying to sound like a smart-ass but did you plug it in all the way? I had that issue one night while trying to get pix of the northern lights. After coming inside and seeing it in good light, I pushed it in further and problem was fixed. Pat's answer is great advice.
1710108
Hi Montana, does the LED light work now? If the light works well, the device should be OK. Is there any Warnings or notes popped up on your screen? You could go to www.supereyes.cc to download software.