One camera is defective, can i exchange one camera for a working one?
876165
Hello Tyler.I bought the same sysrtem and the cameras are making loud noises when triggering to Night mode and day mode at dusk and down. That is not a defect, is simply cheap materials used on them to make em less expensive.
876166
First of all the system is not that bad for the price. Having said that, I bought the system on December 2014, and out of the box, 2 of the cameras didn't work. Tried to work with the defender team for 1 month without luck, at the end they just ignored my emails (phones never work). After a month I decided to contact Amazon and explain the situation. They sent me the entire system again. I changed the 2 cameras that didn't work for 2 of the system and sent the system back with the prepaid shipping label Amazon provided. Defender has the WORST customer service. Thanks Amazon for stepping up! My advice don't waste time and go directly to amazon. First of all the system is not that bad for the price. Having said that, I bought the system on December 2014, and out of the box, 2 of the cameras didn't work. Tried to work with the defender team for 1 month without luck, at the end they just ignored my emails (phones never work). After a month I decided to contact Amazon and explain the situation. They sent me the entire system again. I changed the 2 cameras that didn't work for 2 of the system and sent the system back with the prepaid shipping label Amazon provided. Defender has the WORST customer service. Thanks Amazon for stepping up!... » Read More First of all the system is not that bad for the price. Having said that, I bought the system on December 2014, and out of the box, 2 of the cameras didn't work. Tried to work with the defender team for 1 month without luck, at the end they just ignored my emails (phones never work). After a month I decided to contact Amazon and explain the situation. They sent me the entire system again. I changed the 2 cameras that didn't work for 2 of the system and sent the system back with the prepaid shipping label Amazon provided. Defender has the WORST customer service. Thanks Amazon for stepping up! My advice don't waste time and go directly to amazon. « Show Less
876167
I had to exchange two of them. Unfortunately they tried to repair on of them and it still did not work. I had to send it back and then the conveniently forgot about it. It took almost eight weeks for me to get the replacement. So yes, they will replace one camera but don't expect great customer service.
876168
I sent to cameras in for IR issues. They said they couldn't find anything wrong with them but they still sent me 2 new cameras. It took about 4 weeks for the turnaround.
176436
Try another battery? You can call their support number, Is camera still under warranty? Just a few thoughts...good luck
1514816
Yes: return the camera as fast as you can. I returned the first one I bought, thinking I had a lemon. The second one had the same problems. This is a worthless camera.
1800229
The Camera was a gift to my daughter. We have never had it serviced. However, as the service warrenty is through Amazon I feel they should be able to answer this question or at least put you in touch with someone who can. Sorry, this is all I can help you with
1725330
if under warranty; return camera!If old battteries u may need to replace them!I assume you have been following the charging instructions.
2258553
DO you have other cameras and are they operating alright? Naturally check all the connections both at the camera and the recorder. Also look for any nicks or cuts at the exposed wires. I experienced a problem once when all the cameras stopped working and it turned out it was the power adapter that went out. I replaced this item and it worked just fine after that. This is a good camera for the money. I have two of these and they have been working for just over a year. I'm even thinking of replacing the other two cameras with one of these so please let me know how this turns out. Good luck
1275990
Unfortunately, camera didn't work properly (from the very beginning). I did not bother to return it, my fault. My only suggestion, if applicable, buy it locally. Good Luck
1924681
Go to any store where you can compare the battery size on both cameras if is the same size must to work
1020453
I had same problem after I dropped the camera and I had to buy a new camera. I tried a couple camera shops and went home and ordered a camera from amazon.
1735699
When you register the camera, see if there is any information that would help you in this question. I don't remember any such but that doesn't mean it's not available. Actually, I thought Amazon had a warranty program. Might want to check with them.
2052321
Might be defective. My first order was defective and it took a while to find out because I thought it was my camera too (Sony NEX). I returned it and got another working unit.
722029
I just got my camera back from the Cannon Factory and they said found that it was an internal issue, they replaced "something" and sent it back and it works just fine! Sorry this isn't a more helpful post for those of you without a warranty! I'll keep looking through my paperwork at home and see if they were more specific AT ALL in stating what the mystery "something" was that didn't work. Just wanted to update as I promised I would!
604921
It has been a few years since we owned these cameras. They were very low quality and we have since replaced with another system. I would try contacting the company for replacements or check ebay.
819216
Ordered 3 cameras and no boot :( I have emailed Dahua to see if they can hook me up.
1234146
Hi, all I can honestly tell you my friend is that after only a few months, I had to return four out of the eight cameras for repairs on separate occasions to the SWANN Co. Though their repairs customer service is good and must be commended for their efficiency and help, I. really cannot recommend this brand in good conscience. Good luck, Tracey
1311708
I had that problem when I first got the Cameras, but now everything is working, call this number 1-877-381-6620 and let support walk you through and my cameras have been working fine ever since.
1748086
Oh gosh I wish I could help. I don't even have the same computer anymore, so I no longer have the zip file. I do remember spending 2 days to get it straightened out. I would buy a new camera before going through that again. I see some good deals on newer cameras. Good luck!!