Bought this less than a year ago. The port for the charger came loose and fell inside speaker. Is there a warranty that would cover this?
900227
You'll need to get with the manufacturer on this, not ask the general public. I did a 20 second web search for you and found this user guide, which specifies a 1yr limited warranty, but again, you'll have to contact EcoXGear and have proof of the original sale. https://www.ecoxgear.com/wp-content/themes/whitelight/images/manuals/ecoxbt-manual.pdf
900228
Same thing happened to mine and you just contact them, send it back and they'll give you a new one
1897731
I am not sure if there is a warranty, however, if you have a problem the customer service department is very quick to answer. I wrote my review yesterday and I have already received a call and email response in less than 24 hours.
1087066
I think Samsung charger doesn't fit b/c it is a little bit smaller .may b u can use regular USB charger. My speaker fail working after 2 month.
209699
I would not buy additional warranty, since there is very little that could wrong with speakers. The original factory warranty should be enough, if they are defective they will be defective from the very start.
978627
Your charger shouldn't need any servicing for a 35 dollar item I'd simply purchase another or simply request a replacement from New Trent because it seems it's bound to fail here soon if it's making that noise.
2004804
you charge it via the USB - which i think you are probably clear on... but if the internal rechargeable batteries ultimately fail, then i believe it is time for a new speaker... i do not believe you can replace them.j
652551
My wife's stopped working after less than a year, too. I don't think there is a warranty, but I could be wrong.
118770
You can ask them to send you a new one, that might charge you for just the charger, I don't know.
825391
Technically speaking, yes, there is a warranty for repair/replacement, but they will not issue a refund. That said, Turtle Beach has the absolute worst customer service/technical support I've ever dealt with. And my audio control unit failed in under 3 months of use.I would highly recommend you avoid Turtle Beach products if are concerned about the warranty or want a product that works more than a couple of months.
438349
I've had mine for over a year. About 6 months ago, the cord by the speaker began to break. The copper wire is now exposed (I've taped it) but the speaker still works fine.
1513021
just call the manufacture(google it) and they will tell you what to do. I had mine over a year and the piece that connects the monitor to the charger broke inside. I called them, they told me to send them the old one and within 2 weeks I had a new one waiting for me at my door.
241007
Same thing here. Called Skin it support. They said to contact the speaker manufacturer.
1110927
Has the charging cable been damaged? Is the ports you are trying to plug into damaged?
1290223
Same happened to me. Just inform the seller n they should refund you on ur purchase. There's a 1 years warranty I think
646881
I had an extremely similar issue a few months back--unfortunately I had to mail my tablet in for repair. it's been wonderful since. As long as you still have the original box you can call them and they'll take care of it free of charge. I don't think it's the charger though.
794560
There's a 1-year manufacturer's warranty against damage due to the company. If it came broken, you can contact KK Music store, and file a claim.
784266
Most people don't have warranties on speakers because depending on how the speaker is set up could cause it to blow if you had it professionally installed that dealer would more then likely cover it but other than that you would just have to buy a new speaker