celestron customer service: How is celestron's customer service on repairs?
882464
I have had to ask for their assistance twice, and both times they were helpful. Once was a warranty return, and the other time was to get new azimuth screws.
1846874
RCE, Here is the link to address your answer, it will assist you in getting your eyepiece back together: http://www.celestron.com/support/knowledgebase?article=http%3A%2F%2Fwww.celestron.com%2Fc3%2Fsupport3%2Findex.php%3F_m%3Dknowledgebase%26_a%3Dviewarticle%26kbarticleid%3D2393%26group%3Diframe&title;=I+%E2%80%9Caccidentally%E2%80%9D+took+apart+my+Celestron+20+mm+erect+image+eyepiece.+How+do+I+put+it+back+together%3F
1418002
Sorry I can't help you there. but they are just a phone call away, great people to work with, had a element go out, I shipped it back and they sent out a new one.
933528
Brice, Thanks for the update on your review. We are very glad to have made the best out of a disappointing situation. We notice that the question you asked here was posted before you received the service parts on Monday. We hope that the replacement parts resolved this issue. If not, our customer service team is standing by. Phone: 800-345-6007 Email: info@getearthquake.com Thank You Ardisam Customer Service
1296134
Warranty: "We undertake to repair or replace a defective lamp at no charge for a period of 7 years. Shipping costs to our plant must be paid by you. We will repair unit for free, and pay return shipping." Toll free number given. Guarantee: Will refund total paid less $35 for shipping for period of 60 days if purchased from Northern Lights Technologies. Otherwise, see vendor for return policy.
435973
Well, it's back, and it's named "Celestron 21024-A FirstScope Telescope & Accessory Kit by Celestron" again, despite the likelihood that it is just the scope. Seems Amazon should ban this reseller, if what you said is true. Thanks for saving me the trouble, i almost bought one thinking the same as you.
1962916
Not very well. I lost my strobe capability after it was bouncing in my car. It is supposed to have a lifetime warranty but I have no idea how to get it replaced.
425790
It's technically the same model (C5) but newer generations of Celestron telescopes are bit more cheaply made. On the other hand, the current model is probably 1/4 the price of what the original versions cost.
2178663
AmScope, check their website. Customer service has been great, they actually answer the phone and have real people with answers.
359911
Now that depends entirely on what which component went bad, and whether Bushnell deems the defect to be covered by their warranty. From my experience Bushnell only offered to sell me a replacement based upon a discount from their MSRP amount not the actual market value of the device. I was less than impressed with what was offered to me ( which was maybe $10 cheaper than what amazon has this listed as). So I bought a new device, used it sparingly, had a component go bad and then had to buy a new device again with like a $10 discount. Not what I would call stellar customer service by any stretch of the imagination.
43864
sorry, but mine never worked, i brought it overseas and never got it replaced by Celestron, bad luck i guess
519659
They have not, but the Customer Service rep I spoke with was very accommodating and gave me the impression this was not the first call pertaining to the same issue. The rep was the one to suggest a full refund, rather than a replacement. I would imagine this is a known issue they're working on, but who really knows.
2216284
I am not sure, but contact Orbit, they should know. They have walked us through problems we have had.Sorry
1175354
I would advise you not to buy the 5-mp Celestron. The camera is good but the software does the images captured in Windows 8 .
1186421
Not sure about the warranty, im sure it does but have not had an issue with the telescope. My son and I use it regularly and the moon looks awsome!
1488186
I believe it is a year but you'd be best to contact celestron to get the correct warranty term. I've had my mount for well over a year and use a orion 8" newtonian for astrophotography and it hasn't failed me yet with autoguiding. Great beginner mount for the money. Just make sure to balance properly each time. Keeps everything working properly and not overload one motor or the other.
1012057
I had contacted the Little Tikes company for a replacement telescope and got it; visit their website and contact customer service. Good luck