Hat was sent folded up which leaves deep creases in the brim. I called Tilley who said it should not be sent folded. Any problems with creases?
12801
I didn't have this problem, but I doubt I would care if I did. Given the abuse I'll probably give it, how it looks just doesn't matter to me.
12802
My hat arrived "flattened" in a bag, and it pops up fine when I put it on. I've not had a problem with creases in the brim, however. You may want to return it if you haven't already. The vendor should know better.
12803
Mine was not sent folded, so I did not have that problem. Why not send it back and tell them to send you a new one?
12804
I had the same problem , write to amazon tell them about it and they will send you another properly wrapped
12805
Thank you for asking. My hat is great, beautiful, fits perfect and nooooooooo creases.So in love with it.
12806
Mine came flat, in good packaging. Folding sounds like a v. Bad idea. Someone is not in the right job.
668427
I wondered this myself. I don't have any damage, but the cover doesn't completely wrap around all posts. From other comments I read you can contact the manufacturer Jewitt Cameron, and they may replace your cover at no cost. Try that.
1671390
No I did not receive the case with creases. I think the case is great. Return the case and order it again from the same vendor. Sometimes they will have a defective one in the batch.
2151114
Mine arrived wrinkle free,so I didn't have this problem. I made it into a bib and ironed the binding with no problem.
1761837
Unfortunately we can not send you a picture of it folded. I apologize for any inconvenience.
1839071
I happen to live in Hawaii, so don't know if it is the heat and humidity that helps to go back to default shape. I have a smaller brim hat that I have used for travel for several years. I have this hat hanging up right now unrolled just in the circle with velcro and it seems to have gone into the correct shape by itself. Maybe a light spray of water to soften and then shape? Sorry no real answer.
921673
i roll the brim (looks like an ice cream cone) when i throw it into a bag. if it goes into a suitcase, i throw it in flat. the brim gets sort of wrinkly looking after a while but it's sort of the way linen or cotton pant get - just part of the the texture, not really distinct creases. we've worn it a coupe of years and machine washed it a few times, even.
1893027
ours was pretty wrinkly when we got it..i suggest to keep it up for as long as possible, ours eventually got better.but yours could be worse..if it looks that terrible,i would see if they have a good exchange policy or not...or u could wait it out and see if it gets better.?
155630
Either notify the seller and request a return and replacement item. Or, depending on how permanent the crease, you could possibly use a spray bottle and soak the crease, laying the mat flat on a towel to dry, or hand wash and lay it flat on towels to dry to see if that takes out the crease. Not knowing how creased the mat is, only you can decide whether it's a permanent thing or not, as well as do you want to deal with the hassel of trying to get it out. Good luck!
1355328
Mine didn't have creases but I would leave it hanging for while and see if gravity helps. If not then photoshop.
481695
This is a nice hat, but not what I expected. Following is my review posted on Amazon, per my own experience with hat purchase. Comments DateLewis Party Supplies 1 out of 5 "order ToP hat seller advertised as 12in, hat was 10 w x 11. Returned hat, AND requested refund. Seller advised I ordered competitors hat, so will refund hat, NOT POSTAGE. When seeking another top hat, sellers ad. came up again, with same hat for 12in. I advised Amazon, rep. checked ad, and agreed postage [totaled cost of hat]should be refunded. Seller refuses! Saved Ad, may file court claim." February 11, 2013 This is a nice hat, but not what I expected. Following is my review posted on Amazon, per my own experience with hat purchase. Comments DateLewis Party Supplies 1 out of 5 "order ToP hat seller advertised as 12in, hat was 10 w x 11. Returned hat, AND requested refund. Seller advised I ordered competitors hat, so will refund hat, NOT POSTAGE. When seeking another top hat, sellers ad. came up again, with same hat for 12in. I advised Amazon, rep. checked ad, and agreed postage [totaled cost of hat]should be refunded. Seller refuses! Saved Ad, may file court claim." February 11,... » Read More This is a nice hat, but not what I expected. Following is my review posted on Amazon, per my own experience with hat purchase. Comments DateLewis Party Supplies 1 out of 5 "order ToP hat seller advertised as 12in, hat was 10 w x 11. Returned hat, AND requested refund. Seller advised I ordered competitors hat, so will refund hat, NOT POSTAGE. When seeking another top hat, sellers ad. came up again, with same hat for 12in. I advised Amazon, rep. checked ad, and agreed postage [totaled cost of hat]should be refunded. Seller refuses! Saved Ad, may file court claim." February 11, 2013 « Show Less
2008454
Mine came folded and its still has folds in it I have tried everything to get them out steaming it laying it out in the sun and they are still there.
309175
Yes, I have found some liners do crease when batter is put into them but not all of them. I get a bit annoyed when it does happen.
507283
I wouldn't reccomend it. If you do, do it on the back, in coated side and test it on a corner to see. Stretching it out worked very well and I do t think there are really any visible creases in mine.
1041469
I believe it came folded up, but when I installed it on my table all the wrinkles came out. It is a very durable thick fabric
459180
I am not sure because it was a gift to my grandchildren. I have not seen it folded and put away.
235872
I found the hat to be great! Neither my husband nor I, thought the brim was at all floppy and we continue to happily wear our Tilley hat.