Received my faucet &amp; discovered that the handle does not move up at all, only side to side. Is it defective, or does this issue go away after install?
899289
Mira, It has to move up and down, left and right, up and down to open and close it, left and right for hot and cold. If yours does not move up, request a replacement.
2074334
We just installed the faucet last week. It seems to work great no complaints. It was part of a bathroom remodel so was installed by the contractors. It was pretty tight fit on the hose length. We had the ceiling opened up (faucet went upstairs) in the downstairs so they were able to complete installation from that. Not sure how it would have all worked without that being opened up. I was charged a customs bill on this from DHL, I have been told it will be refunded to my credit card but haven't seen it yet.
1304855
We had a plumber install it. He did not report problems. We had our counter top tiled after the faucet was installed
1891287
Confirm Steve's answer. Faucet pulls out toward the front, not so much up, and is significantly lower than the 11 1/4 (or 11 1/2" at most) handle when full on.
1445290
I have not yet installed or looked at the faucet yet, remodel delay, so of no help. Cheers
2226022
I ended up choosing a different faucet. Sorry. I dont have any information on the subject. Good luck.
1353299
I have the same issue. I have tried to fix it with no luck. Only thing that works is holding the handle at aslight angle. Over all I am not happy with this item.
148934
Sorry, I really don't know. We had it installed for us and there wasn't an issue that I know of. It is a beautiful faucet, that I can tell you.
595540
I'm having the same issue. Other than that it's a great faucet.if I get this figured out I will post it. Good luck.
1932682
Same here, but I think it has to do with the 'flapper" at the top. I think it gets somehow silted up and than it won't switch over. I will have to take mine apart and make sure that the shaft on which it pivots moves freely. Not the "worlds" best product......
1225207
Since your faucet is this close to the wall, your hot water use is being restricted because it wont rotate fully. Your only choice is to loosen (just enough to turn it) the fixture from below and rotate it 90 degrees so the handle is toward the front. We started with ours facing the same as yours but found we preferred it toward the front. Good Luck
1544526
I don't have this issue, but check around where it snaps down, is anything in the way (tall screw head, etc)? Is the seat positioned correctly? Worst case, if you call Kohler and explain the issue, they usually fix your problem. Which may include shipping you a new seat. I have 3 of these in my house, and all work great for me.
1584445
I've had my faucet installed since September of last year. I haven't had any issues with it at all and we are always in the kitchen. I would contact the manufacturer as it sounds like a defect in that faucet. Maybe they'd replace it for free? Good luck!
2159952
Mine worked fine. Maybe something broke loose and clogged the faucet. If their is a screen check it.
2102785
I had no problem with mine fitting. Are you in the US where faucets are standard size? I thought all would be the same. If it is metric, the threads would be different from standard, but I did not know there were metric threads in faucets. Have you asked at a local hardware/plumbing store?
1808798
Same answers as below. Should move up down side to side. It sounds like yours is defective. Contact amazon n they should be able to send you a replacement. They're pretty good about that.
2159951
The water flow should resemble what you see in the advertisement photograph on the Amazon item page; make sure the spray/flow buttons on the retractable faucet nozzle are pressed-in all the way plus verify that the momentary water flow on/off is not stuck in the closed position. I've had my faucet for four years and it has worked very well; the nozzle became clogged with water deposits after about two years but I was able to replace just that part.