Egg Poacher Defects I'm on my second Back to Basics egg poacher / toaster. I've enjoyed them very much but both times the egg poacher has died after about 6 months. I've done some research for other egg poachers and this seems to be a common problem. Anyone have any ideas? Egg Poacher Defects I'm on my second Back to Basics egg poacher / toaster. I've enjoyed them very much but both times the egg poacher has died after about 6 months. I've done some... » Read More Egg Poacher Defects I'm on my second Back to Basics egg poacher / toaster. I've enjoyed them very much but both times the egg poacher has died after about 6 months. I've done some research for other egg poachers and this seems to be a common problem. Anyone have any ideas? « Show Less
898399
The toaster part of ours just quit working after six months too! And we hardly use it! We went to Target, bought a new one, plug it in to make sure it worked, and the thing started smoking! It was making noises like it was shorting out and had an electrical burning smell to it. We packed it up, took it back, and now we are on our THIRD egg and muffin toaster. It's day two and it's still working okay...but i'm not trusting it.
898400
Wow I guess I should consider myself lucky....my poacher died after about 1 1/2 years. Still very annoying but I have come to love the convenience of the device! I am now trying to find another one at a local store...but so far have not been able to find it? I was wondering if it has been discontinued.......
898401
I've bought 3 of these toasters already, they have all broken, and now I need a fourth. The first time the toaster stopped toasting, and the second two times the egg poacher stopped working. They all stopped working within about 6 months which sounds similar to what everyone else is experiencing. If shipping is going to cost you the same price as the toaster, you are better off going to a store to buy one. My advice - buy a new one, put your broken one in the box and return it. When you return it, tell the store you are returning it bc it is broken. They send all broken items back to the manufacturer, just not on your dime. I've bought 3 of these toasters already, they have all broken, and now I need a fourth. The first time the toaster stopped toasting, and the second two times the egg poacher stopped working. They all stopped working within about 6 months which sounds similar to what everyone else is experiencing. If shipping is going to cost you the same price as the toaster, you are better off going to a store to buy one. My advice - buy a new one, put your broken one in the box and return it. When you return it, tell the store you are returning it bc it is broken. They send all broken items back to the... » Read More I've bought 3 of these toasters already, they have all broken, and now I need a fourth. The first time the toaster stopped toasting, and the second two times the egg poacher stopped working. They all stopped working within about 6 months which sounds similar to what everyone else is experiencing. If shipping is going to cost you the same price as the toaster, you are better off going to a store to buy one. My advice - buy a new one, put your broken one in the box and return it. When you return it, tell the store you are returning it bc it is broken. They send all broken items back to the manufacturer, just not on your dime. « Show Less
898402
My egg poacher has died after 18 months. Can't see rewarding this company with more business.
126004
My wife received the tem500 for Christmas 2007 and the egg portion quit working on hers last week. Checking on the warranty may be more to ship back to manufacturer than worth trouble.
898403
Same thing here - I'm on my second toaster. Both times now, the poacher died but the toaster still works. I called the company about a year ago with this issue, and they sent me a new one, with instructions to discard the old one. Apparently some kind of wiring issue. I might try to return this one too, and see what happens!
898404
That is what I ended up doing. I contacted the Back to Basic warranty through email with no response.
572315
Poaches 3 eggs and is white....I've had this thing for like 2 years now and it's a great, healthy alternative to my typical fried egg endeavors. Only tricky part will be finding the sweet spot on the dial to get your eggs cooked exactly how you'd like them (how runny you want your yolk to be)
952600
I have purchased two. I loved the one I had at home so much, I bought one for work. That's been almost a year. I haven't have any problems whatsoever. Maybe you just got a malfunctioning one. You should contact Kitchen Aid about it. For other KA products I've had for under a year, they have been great about replacing parts.
2193045
Same here. Purchased (for $180) in 2009. It's been in storage for 2 years. Used it to make soup today. It worked fine at first. Then we heard a loud clicking noise coming from the kitchen. The display was flashing and it wouldn't respond to any buttons. Unplugged/replugged with same result. It's not been used more than 10 times at most. Someone posted a video on YouTube of this device with this problem. Lots of commenters with same issue.
200542
I only got the two slice toaster, but it works for my family. Poached egg and toast takes about three to four minutes. So it would take 6-8 to make two
952602
We received ours as a Christmas present 2 years ago, loved it so much we took it with us to Costa Rica. But when we left Costa Rica we had to leave it behind and it was the first thing I ordered when we returned to the states. We've never had any problems with either of them, but there are probably some that might be defective. I would suggest you contact Kitchen Aid regarding your problems. If you've only had it for 2 months it's still under warranty.
1052678
Yes but not well. I just do not recommend spending the money on this toaster. We bought it and got rid of it 6 weeks after buying. Just not a good product. don't let the egg poacher sway you, works but a mess to clean up.
300728
I had 2. One died about a year ago and the other is still going. It will be 26 years old this January. Honestly.
1992747
I'm still using mine after four years but I had a lot of trouble with it starting in just a few months. This is my second Chef's Choice 830B. The non-stick cooking surface failed on the first one and then the fuse blew out. Even with the problems with the waffle maker, I liked it so much that I purchased a second unit. On this unit that I bought in December 2009, the internal fuse kept blowing out and I returned it for repair two or three times until I decided to try to find out why the fuse was blowing out and replaced the fuse myself. The repair service was free and was excellent but it was costing my $15 for shipping to send it back. I discovered that the problem making the fuses blow out is that resistance of the heater element is too low when used in the "Crisp Exterior" mode as the two heater elements are paralleled for the Crisp mode. Replacing the fuse was a difficult job for me, but I was able to disassemble the unit and replace the fuse myself, and for the past two years or so, the waffle maker has worked perfectly but in order to keep the fuse from blowing, I can use it only in the "Uniform Texture" mode. The uniform texture is ok, but I did like the Crisp mode. Anyhow, I still use it, only in the Uniform texture mode. The non-stick cooking surface is still ok on this waffle maker and it still bakes the waffles quickly and uniformly.
1642042
Sorry to hear that. Mine's about three years old, and I haven't had the problem. However, if yours is still under warranty and the company offers to replace it if you pay the shipping, be warned that the shipping costs as much as a new toaster.
2268039
Just a couple of weeks ago, I went to the Back to Basics website and they had replacement pans for around $5.00 - $6.00. I got busy and didn't order, but when I tried to find the website just about a week later, it seems to have disappeared. I'd definitely be willing to pay for a new pan since my toaster is well over a year old, but I can't find one anywhere. Did they go out of business or something?I miss my homemade egg mcmuffins!
421248
Mine too - I've had 2. I thought the first one was defective so I exchanged it for a new one. The second one is the same so it basically junk. I'm looking for a new one. Best, Jenn
419861
I'm not sure why it died. I've used it almost everyday but never faced any issue. May be u got a faulty item. If u want anything else let me know.
2044699
Hi again. I just (for the first time) tried baking the eggs in the oven. It worked fine - I just coated the silicone pod with a bit of coconut oil (great flavor! But you could use any oil you like) and placed the egg in the oven at 320 F / 160 C. It took about 25 minutes to cook the whites, but admittedly I added some egg white to the whole egg. The egg came out of the pod with absolutely no hassle, and tasted excellent. Pod just went into the dishwasher.Having said that, I personally didn't notice any difference between baking and poaching. Poaching in a pan with the lid on is much quicker though (5 - 7 minutes).I trust this helps. Hi again. I just (for the first time) tried baking the eggs in the oven. It worked fine - I just coated the silicone pod with a bit of coconut oil (great flavor! But you could use any oil you like) and placed the egg in the oven at 320 F / 160 C. It took about 25 minutes to cook the whites, but admittedly I added some egg white to the whole egg. The egg came out of the pod with absolutely no hassle, and tasted excellent. Pod just went into the dishwasher.Having said that, I personally didn't notice any difference between baking and poaching. Poaching in a pan with the lid on is... » Read More Hi again. I just (for the first time) tried baking the eggs in the oven. It worked fine - I just coated the silicone pod with a bit of coconut oil (great flavor! But you could use any oil you like) and placed the egg in the oven at 320 F / 160 C. It took about 25 minutes to cook the whites, but admittedly I added some egg white to the whole egg. The egg came out of the pod with absolutely no hassle, and tasted excellent. Pod just went into the dishwasher.Having said that, I personally didn't notice any difference between baking and poaching. Poaching in a pan with the lid on is much quicker though (5 - 7 minutes).I trust this helps. « Show Less
1002482
From the instructions of the owner and CEO, who is absolutely customer oriented: spray non stick spray on the interior of the egg poachers (some people put a pat of butter and I use coconut oil spray) before putting in the egg. Once poached, remove the eggs and pour the simmering poaching water into the silicone egg poachers (as opposed to soap which could leave a taste or residue). It cleans and sanitizes.On occasion, there were some egg whites stuck on the inside. I just run my finger over it, rubbing it off and rinsing in warm water.HTH!.
1159394
I would have he expected it to last about 5 yrs....My Egg Cracker never did work right.... I was disappointed in it. The top of the egg is never detached completely from the egg. Also by the time I try to scoop the dog out of the burrito the whole egg turns into a mess of broken shells etx. I am not very pleased with this.
1383815
Have the Rowenta Advancer... circuitry went out, they replaced it under warantee (took 2 months)... Now 3 months into the replacement iron, the circuitry went out. Sent it for repair to the place rowenta told me to send it. Got it back after a month. Still doesn't heat up properly, lights don't work right and today I find that the water has completely leaked out all over my ironing board. Anyone have a good suggestion for my next iron? I won't go with the rowenta again!!