Mine "ate" my inserted sheet, How do I get into the machine to get it off the roller?
869040
If the entire sheet is in among the rollers you will need professional help to get it out. When I had part of a insulating sleeve partially caught in it I took off the upper heat shield over the rollers and ran it in reverse and used a very dull butter knife to dig/pry it out. Ideally I would not recommend this as there is a possibility of damaging the rollers and or being electrocuted (the knife I used was all metal without a insulating handle). I was lucky to get it all out otherwise I would have had to replace the laminator (Like too many things these days that would have been cheaper than paying to fix it). If the entire sheet is in among the rollers you will need professional help to get it out. When I had part of a insulating sleeve partially caught in it I took off the upper heat shield over the rollers and ran it in reverse and used a very dull butter knife to dig/pry it out. Ideally I would not recommend this as there is a possibility of damaging the rollers and or being electrocuted (the knife I used was all metal without a insulating handle). I was lucky to get it all out otherwise I would have had to replace the laminator (Like too many things these days that would have been cheaper... » Read More If the entire sheet is in among the rollers you will need professional help to get it out. When I had part of a insulating sleeve partially caught in it I took off the upper heat shield over the rollers and ran it in reverse and used a very dull butter knife to dig/pry it out. Ideally I would not recommend this as there is a possibility of damaging the rollers and or being electrocuted (the knife I used was all metal without a insulating handle). I was lucky to get it all out otherwise I would have had to replace the laminator (Like too many things these days that would have been cheaper than paying to fix it). « Show Less
869041
If the entire sheet is in among the rollers you will need professional help to get it out. When I had part of a insulating sleeve partially caught in it I took off the upper heat shield over the rollers and ran it in reverse and used a very dull butter knife to dig/pry it out. Ideally I would not recommend this as there is a possibility of damaging the rollers and or being electrocuted (the knife I used was all metal without a insulating handle). I was lucky to get it all out otherwise I would have had to replace the laminator (Like too many things these days that would have been cheaper than paying to fix it).
869042
Call the tech. support number, they are awesome! they gray metal top pulls off, exposing the rollers. You can turn the temp. way down, turn it on so the rollers will move... hope that helps :0)
357430
It seemed like I had a hiccup with mine at first too. I had to "nudge" the rollers a little bit and then they started turning on their own. I would get mine out and look at it but my kitchen is being tiled and I won't be able to get at if for a few days. I'll try and get back to you.
182835
I love mine, the paper roll fits tight so as to pull off each sheet ! Just push it down on the central holder!
409101
I can't find one either, but I take off the left part and fit the machine into a rolling (scrapbookers) craft bag. I bought a regular cover (hard plastic) at first, but I don't like it. (you have to take of that part anyway. The rolling cart is better, even though you have to take off the left side of the machine. Hope this helps?
1953724
Christina, I got out the book, and followed the directions. I would turn off the machine so it re-sets...then make sure that the tension knob on top has not been moved. There is a question and answer section in the product book that came with the machine.
1246159
+1 for scrubbing the 3 pick-up rollers with WD40 and a coarse, lint-free cotton cloth. I got to the point that every other sheet would say "paper jam tray 1", and the paper was either not pulled out of the tray, or maybe lifted just a tiny bit. I cleaned up all of the dust I could find, and then cleaned the rollers with a damp cloth like Brother suggested, but no change. Here's exactly what I did to fix it: * I moistened the cloth with WD40 - (don't spray inside printer or you'll get drips) * I scrubbed sideways on all three rollers (one grey, 2 black) * feed 1/4 turn, then scrub again, all the way around. * Repeat this cycle a second time, just for good measure. * Verified no greasy, oil slick left on any of the rollers * I scrubbed over the tray pick-up pad. * Reinstalled paper tray and everything is printing like normal
1318694
Be sure the old roll is removed, and if the new roll still doesn't slide right on, call their customer service.
1353729
I had this problem also. The sheet has been rolled around the two rollers inside the laminator, or it is bunched up right inside where it comes out. You can stick a pair of scissors in there and see if you can get it to come out, but if its around the rollers you need to unscrew the bottom and cut it off the rollers. You could probably also just send it back to amazon, but it will still work after you untangle the mess! It is a great little laminator.
510938
I have had this problem also..I took 2 inch metal pain scraper put it on one of the humps on the lid and tapped it with a hammer. It took a few tries but it jarred it enough so I could unscrew it. Good Luck!
1842323
A brush or a roller worked for me. I used a brush I could just throw away afterward.
101568
Somewhere I saw you were supposed to roll the original pad off. Not rip. so, remove, carefully.
544461
I didn't get one either. I imagined you were able to remove it from the box and carefully cut open the vacuum sealed plastic wrap? I'm not sure if there is a "manual" but will venture to think that: #1 Keep mattress dry and clean, #2 No sharp objects on mattress, #3 Use mild soap/damp cloth to spot clean, #4 Avoid mattress pad warmers (even though I use one on very low heat) as they may damage or shorten the expected life of the gel/foam material. Otherwise, enjoy!
786869
You have to remove the screws are under the roller carpet and remove the tap, after that you are going to see black belt and the old roller, both need to come up at the same time, and you ready to replace the new roller, good luck, I hope that help a little bit. Advise, if this going to be the first time to remove the old roller please take a picture how all have to came back in the correct place to operate properly, you can do it!!!.
2088754
I am having this same problem and wasting a lot of sheets. I did about 20 sheets no problem and then once the corner folding started I can't get it to stop. I'm considering sending the machine back for another brand.
2051565
Probably sucked up something in the roller. When this happens to mine I stop it and restart, usually all is well. Hope this helps
1366917
Did the item go in at an angle and cause it to jam on the way in?There is a reverse button on the unit when you see things starting to go wrong. I think of it as the PANIC / UNDO button. If your project is caught in the rollers, you'll have to disassemble the cover and end plate. It's just standard screws. You can take it apart (while cold) without too much effort. It's a very robust unit and I highly recommend it.
553512
Not trying to be sarcastic, but the best place you can put that whole thing is back in the box and send it back. The white bar, I THINK is supposed to keep the plastic / foil from clinging back to the roll. I've put it in there and tried feeding over and under it. It's a piece of junk. Save yourself. Send it back. :)