How do you reset the password? My granddaughter has the instructions locked inside. Button not inside where batteries are. please advise. thank yo
886312
I opened the battery case and looked and didn't see anything. I removed the batteries to look, put them back in and it reset itself? My daughter will probably be upset when she gets home, but see if it works now after putting the batteries back in? lol
886313
We took the batteries out, put cover back on and tried pushing the button but it will not open and only says "goodbye" Help!!
886314
Unscrew the battery compartment. Remove a battery. Replace battery then battery cover. Journal should open with a press of the large button on front. Once open, top left button should take you through resetting password.
1738200
Are you able to see a few shapes at the bottom left of the screen? If you're able to push the Iittle house shape and slide the screen and look for the Settings button. It will be on the page where you can Power off the tablet. Under Security you have a choice if you want to set a password with numbers or letters. There's no way the tablet sets its own password. Sounds like someone got a hold of your tablet. There's no possible way to do this in error. Good luck! BTW, emailing the company with any questions will get you no response unfortunately.
2056829
We are having problems now too. There is a reset command that helps and fresh batteries help. The company wrote back to us that is how we learned the reset. My son uses it, I'll ask him.
1028952
I would see about contacting the seller and see if they can send you a new one. I had no issue with my nieces. We put the batteries in and it worked great. Sorry yours is having issues. I bet the person you bought it from will give you a new one in exchange of your not working one.
1836094
No; the radio stores the password. I have had to re-enter once in the past year I had the radio.
325152
Sorry I actually had to get help with mines but i dont remember having to enter a password. You would connect it the same way as you would a bluetooth.
173739
Mine went dead just a few days ago, and when I put new batteries in, the safe had kept the same combination I had. Check to make sure they are good batteries, and there in right. If you still want to change the code, there is a button on the inside back of the digital display on the inside of the door. Press to reset and put new ones in. But when the batteries go bad it does keep your code until you get new ones.
1075408
We bought this house for a granddaughter last year and I remember installing the batteries in a hidden compartment inside one of the rooms. I remember it had a small screw you had to take out. Wish I could tell you exactly where the battery compartment is. Sorry.
568710
Keep in mind the door is always locked. The battery is only used to unlock the door, and then it goes back to lock. If you have a dead battery, the codes do not work, and you must use a key to open the door just as you would have to do if you did not know a code and the battery was good. I do not believe you have to re enter codes with a dead battery, as it is saved in memory.
1897551
I don't know what you mean about "unlocking" it. I do know that after using mine for about a year, it told me that my password was incorrect (it wasn't) and I've never been able to get into it again. I emailed the company several times and even called them and left messages and I never heard anything. I sure do miss all those passwords I spend hours putting into the thing. I wouldn't advise anybody to buy one.
1569196
LOL ! ! ! I am so glad I'm not the only one who had a problem with this. On the back of the calculator is a switch. Push that to the right and hold it. Then you will be able to slide the key pad down. Once the key pad slides down you should be able to lift it off. The batteries go on either side of the compartment. When you put the key pad back on, make sure it clicks.
45879
Yes, you have to hold in the button. I don't see a way to replace the battery.
408250
I just replied to your other post. We have not had to change the batteries at all since Christmas day. And we just leave ours on all the time we have not turned it off at all. She usually responds as soon as she is moved even just a little. I would be concerned there is something wrong with yours. I had a toy several years ago that I had to change the batteries on all the time and I took it back and got a new one and rarely had to change the batteries with the new one so it could be a defect.
725065
I would think you would just use the password you entered. I hope taking out the battery worked for you.
68597
Well, Not enought information, But I will try to answer the question, First to use the key you have to take the Key pad off the safe, I think it uses a phillips to remove the pad, Then back-up key lock is exposed to open door, If you forgot your password that is how you open the safe, To reset password you have to use the red button inside to reset, read the manual.
631320
Push the button inside battery slot (little one) and after the sound type your password, after that pass the key. A sound will show you do it right.
109741
We just received this as a gift and we have the same issue. We have the keys but the door closed with everything in it and no codes were set and no batteries were put in but we are unable to open the door.