Please please help I can not find the pairing button on the keyboard. I have studied the picture that came in the instructions and asked my mom
899433
I believe the pairing button is to the right of the on/off switch, beside the blue tooth symbol
889528
When you get the new device you must pair the two items... and then be sure that the keyboard is turned on by looking at the top right side and push it to on.
1977990
No problem pairing it up, but keypad is not eorking anymore. Does anyone know about return policy?
1436567
I never got one of this brand because they were out of stock and wound up getting the one from Poetic. It looks exactly the same - probably all from the same manufacturer with different branding. You have to be a little bit patient. Make sure you have pushed and held down for a few seconds the button to the right of the on/off switch on the keyboard after you have turned it on. Settings has to say it is "paired" not merely connected. When everything is working, the blue light on the keyboard does not flash; after pairing, wait until it stops flashing, then try it again. Hope this helps.
1322684
it's pretty easy, you have to go to Blue tooth controls and sync, if the keyboard does not appear on any other blue tooth device, like your phone, then it might have a bad blue tooth antenna
515804
I'm not in front of it, but I connected it recently and I believe there is a button on the top right of the keyboard that you press to put it in discovery mode, then go to your bluetooth settings and go through the process of discovering it and it should pick it right up. You'll need to enter a keycode that appears on your screen into the keyboard, then it should work.Of note, I had connected it previously, and it wouldn't pick it up when I tried to connect it. When I scanned for devices in windows 8, nothing would appear. I first had to remove the device from windows 8 (it was showing up in the list) and only then would it pick it up. I'm not in front of it, but I connected it recently and I believe there is a button on the top right of the keyboard that you press to put it in discovery mode, then go to your bluetooth settings and go through the process of discovering it and it should pick it right up. You'll need to enter a keycode that appears on your screen into the keyboard, then it should work.Of note, I had connected it previously, and it wouldn't pick it up when I tried to connect it. When I scanned for devices in windows 8, nothing would appear. I first had to remove the device from windows 8 (it was... » Read More I'm not in front of it, but I connected it recently and I believe there is a button on the top right of the keyboard that you press to put it in discovery mode, then go to your bluetooth settings and go through the process of discovering it and it should pick it right up. You'll need to enter a keycode that appears on your screen into the keyboard, then it should work.Of note, I had connected it previously, and it wouldn't pick it up when I tried to connect it. When I scanned for devices in windows 8, nothing would appear. I first had to remove the device from windows 8 (it was showing up in the list) and only then would it pick it up. « Show Less
345857
I am running windows 7 on my desktop and have had problems with it pairing. It finds the keyboard but won't give me a pairing key to enter. It works about half of the time.
1554821
Have you assured that you turned on the power selection (see right side of keyboard)Go to the settings and verify that not only is the bluetooth on but connected. Also, make sure that the key board is charged.
381816
Are you sure it is paired? My daughters and myself have one, three total. While it took a couple of tries to pair, once paired typing is easy. If it I paired and not receiving typing send back. Hope this helps. Amy
125211
Mine paired fine as well. However, I had Swiftkey as my default keyboard setting and my tablet warned me the pairing would not function properly unless I switched to the default keyboard. Once I switched, everything was fine.
1882070
I just tried pairing it with my powerbook Mac laptop. I am running I think one of the latest versions of OSX.When trying to pair it, It said it could not identify Keyboard. then it ask me to press the button to the right and left of the shift keys. When I pressed the botton to the left of the shift key(up arrow) nothing happened. So I pressed the (/) key instead and the keyboard was now paired. I thought this meant that it would not be paired correctly but I tried most of the buttons on the keyboard and it works fine. So yes it works with the laptop just not as smoothly as one might hope for. Yet I have not detected any problems. I just tried pairing it with my powerbook Mac laptop. I am running I think one of the latest versions of OSX.When trying to pair it, It said it could not identify Keyboard. then it ask me to press the button to the right and left of the shift keys. When I pressed the botton to the left of the shift key(up arrow) nothing happened. So I pressed the (/) key instead and the keyboard was now paired. I thought this meant that it would not be paired correctly but I tried most of the buttons on the keyboard and it works fine. So yes it works with the laptop just not as smoothly as one... » Read More I just tried pairing it with my powerbook Mac laptop. I am running I think one of the latest versions of OSX.When trying to pair it, It said it could not identify Keyboard. then it ask me to press the button to the right and left of the shift keys. When I pressed the botton to the left of the shift key(up arrow) nothing happened. So I pressed the (/) key instead and the keyboard was now paired. I thought this meant that it would not be paired correctly but I tried most of the buttons on the keyboard and it works fine. So yes it works with the laptop just not as smoothly as one might hope for. Yet I have not detected any problems. « Show Less
125210
If both are fully charged and won't pair then your problem is more than likely, the keyboard. Mine paired perfectly so it is either a software issue, which I do not think, or keyboard, which is more than likely.
691459
Did you follow the steps exactly? Step by step? Make sure the keyboard is fully charged. I found it very simple to pair. Try it again and let me know if you continue to have problems. I don't want you to get too frustrate because this is a fabulous keyboard case
1804679
Make sure your wi-fi is on, slide the keyboard button on on the side then press the pairing button on top of the keyboard. You'll get a series of letters and numbers to type in and press enter and you're ready to type. Hope this was the answer you were seeking.
721629
There are instructions in the box (4 steps). It's on the sheet that has "Bluetooth Keyboard Cover" on the front. If you don't see it, let me know and I can transcribe it or scan it into PDF and email to you. I started typing it but some of the details have pictures associated with it so it's probably easier to scan and email.
1948164
Keyboard should be charged. Turn it off and on, It will start pairing. I think it goes to power save mode if not being used.so turning off and on again will make this work.Thanks
1021347
Make sure it's connected. Go to bluetooth settings and make sure it's on. You may have to hit the pair button on your keyboard. I've had this happen to me once before when the pairing was interrupted (no idea why, but it only happened once in 7 months of use so I'm not worried about it).