Just received this today and the keys do not seem to open the drawer. Am I missing something? I do not have a printer to hook it up to.
892079
I just had the same problem. GRRRR What did you end up doing to get it open?
892080
Yeah, you need the printer to hook it up to. Then if you use Intuit point of Sale, you can go into file and press " Open Cash Drawer" If the keys supplied do not work, I would return it.
183346
Craig-did they solve your issue? My case arrived yesterday and the function key isn't working, wondering if I should scrap it and find a different brand/manufacturer.
1589468
There are two keys each for a specific keyhole. Place the right key in each and turn. Should open. Hope this helps.
650565
The key opens the drawer (manual mode), if it isn't its because the inner tray is blocking it from opening. Please use a ruler or a credit card to assist in the opening process. Once you have opened the drawer, re seat the money and coin tray properly.
1043463
The only thing I can think of besides a defect is this. With mine I have noticed that it is very easy to think you have the drawer COMPLETELY shut and it need to go in just a fraction more in order to catch the locking mechanism.
752096
Same thing happened to me. They had this plastic holder stapled on the back part of the drawer and it was loose when I got it. So hopefully you didn't throw it away. I had to screw it on myself. I sent a complaint, but never got a reply.
274106
I had the same issue with a different model. I forced it open slightly manually once and it was ok. I know it sounds crude. But it worked in the past.
2035154
Mine works fine and the keys havent come lose. Check nearby devices that interfere? Check keyboard battery? Exchange/return it?
857035
I see the keys you refer to, but I can't seem to get them to work. Is there some trick?
1533582
Oh wow, not had that happen. Is the top drawer fully pushed inward? Maybe toy around with the top drawer to see if that helps.
1082744
The drawer is triggered through the receipt printer...there are no other connections to the draw other than a simple phone line (included). No usb no power no anything else.
2205279
Mine was fully assembled and the only thing inside the box were two keys. I think you should return the product for a replacement.
933498
Check to make sure the unit has not been bent, otherwise the drawer should open easily. Mine was a bit sticky the first time. Don't be afraid to give a good pull.
624306
I do not have it hooked up to a printer. I just open & close it using the key.
504924
I've never had that problem. I have a larger key ring attached, no keys on it. Maybe that helps.
992736
I had the same problem. I actually broke one of the slides trying to get the drawer in. Had to order a replacement from the manufacturer. It will work but I suggest patience.
1571740
it sounds like to me you have a defective unit. On mine there is no special way to turn on the keys they should work when you push on them.