Our set arrived and is missing the Cradle Post (R) piece so we cannot attach the arms to the snare drum stand. Is there a way to have the part sent?
866165
Amazon put us in touch with Cecilio Music who makes the set and they have been a pain. So far we do not have the parts and I've had to send emails, fax an invoice, etc. Just for 2 parts. It feels like they are trying to get out of making this right.
1130258
Amazon asked me if I could answer your question because I have the set item. Unfortunately, I have not had time to assemble it but, you can call Convenience Concepts at 1-800-468-6447 and they will be happy to help. They're nice and very knowledgeable. Hope this helps.
1598342
What the heck...we don't know. Sorry...are you missing pieces that wasn't sent? You have to get a hold of the company that sent it to you! This is bad...get to the bottom of this!
2106138
Yep. You should contact the company. They'll probably mail you some. I've had good luck getting parts for large items like this and it typically comes very fast. Look for a piece of paper that says something along the lines of "Do not return to store if parts missing." It usually has the contact info you need.
475683
Yes, I believe Amazon has an area to order new parts. If not, try and Google the company. My sons came with extra parts, but we've not had to use them. Sorry that happened to you.
830779
It comes with its own stand if that is what you are asking, it is a free standing snare, not connected to the rest of the system. Not sure if I answered your question, but I tried!
1902379
Sorry for you! I have only hand wased this. I would think you could contact the company for the repacement piece. Best wishes and thanks for sharing your experience so I will not make the same mistake!
1991902
If you contact the manufacturer their real good to work with. Ours was missing parts and they sent us what we needed the same week.
2040755
I agree with Nicholas. Can't hurt to contact the seller and ask. But at this price point, I doubt they would bother with spare parts. Best of luck.
1205132
Hello. I bought two of them from the same supplier. One had it, the other didn't. I attributed the missing one as sloppy assembly.
378373
I had no difficulty. What part seems to be missing? If something is not there perhaps you should contact the seller.
1318560
At first, when mine arrived I thought the same thing. Then I noticed, what I first thought was just some packing tape stuck on the end, was indeed the screws. Now if yours was not the case (i.e. the screws are indeed missing), then I would hope that the manufacturer would supply them if you contact them . If for whatever reason they would not send you the screws, you can purchase 2 thumbscrews at any hardware store. Hope this helps and enjoy the basket!
2277268
Contact the seller Or email me at alseapony@yahoo.com and I will send you file of the one that came with mine. Spare parts may be a issue.
2115219
Although I did not have this problem, I would suggest calling the seller and they will likely mail you the missing part.
2113636
Contact Lego directly. They will ship you the missing pieces free of charge
1702172
Very hard because all the pieces were not included. I ended up having to ship it back at my cost, and they refund me until I called them. The guy asked me if I had my order # and shipping # and finally refunded me a month later. Sorry, I wasn't much help.
1007997
Contact the seller. They will probably be able to send the screws. Should have been included In the package