This scale is a fancy brick at this point... needs new batteries every week, will not weigh anyone, and barely turns on. Is there a way to reset it?
882823
Yes, there is a small hole in the back of the scale which can be used to reset the machine. If you are still having issues after this point, I'd consider contactif customer support. https://help.fitbit.com/customer/portal/emails/new
2146174
Hello Pavan.I understand you are experiencing difficulties with your product.Perhaps there is a reason for the fluctuation.Have you placed the scale on a steady surface, free of movement and/or vibration?For further assistance, you can contact me directly via email [esty@measupro.com] or telephone [855-797-2253].Kind regards,EstySmart Weigh Scales
792796
What do you mean by broken; could it be dead batteries, and were you weighing people on a hard surface as the instructions specify?If the batteries are new, but you had the scale on carpeting, while weighing, the readings will be wrong and you will damage the scale'sinternal mechanisms. It's a pity because my scale works great after several years. I never read the warranty, but another says 1 year.
579069
Hi to zero scale use the little wheel under the round Dial. adjust it every time u use it if u need accurate daily weights
2174671
I usually step off the scale to give it time to reset. Then I step on again. If that do not work try taking out the batteries.
735810
Open box the battery was dead.I went to battery plus purcashed new battery for around $19.00. The scale works fine now.
626146
This happens to me every once in a while. I just tap the scale itself so it has to recalculate the weight. I go with what it first comes up with. Also make sure your scale is out of the way of direct airflow. I have had that cause problems for me before too.
954048
Hello Pavan. I understand you are experiencing difficulties with your product. Perhaps there is a reason for the fluctuation. Have you placed the scale on a steady surface, free of movement and/or vibration? For further assistance, you can contact me directly via email [esty@measupro.com] or telephone [855-797-2253]. Kind regards, Esty Smart Weigh Scales
431050
I'm not sure how to fix that, but you should contact the company & see if they can suggest something or send a replacement. My scale died after a few months and they told me "Sorry you are having trouble with the scale. The scale has a 2 year warranty. Please contact us at 925-460-0900 or at support@mirabrands.com and we will send you a replacement. " i called & left a message that my scale died, and they shipped a replacement unit out to me right away
896156
One of those little flat batteries like a watch battery only bigger. I thought mine was dead once but I took it out, wet it, and put it back in and it was fine. Since then, I've noticed that if the scale is not used for a while, it kind of "shuts down," and you have to step on it a couple of times to "wake it up." That's a good thing, because the battery is not being used up. Btw, it totally agrees with the scale at my gym, so I'm very happy with it. And takes up very little room in my tiny bathroom.
1651038
I suppose it' possible that you have a damaged or faulty scale, but make sure you have it placed on a firm, hard, level surface before using it. I have calibrated my scale with two of my doctors, both of whom have similar, but larger electronic scales & both matched perfectly with mine. However, another, old fashion "weighted" scale was "light" by several pounds.
1889476
The same happened to me! I returned it directly to the manufacture if you're still on time to return it DO IT!! and buy a different scale! Hope my advice helps you! GL
1290010
Hi Natalie, I have purchased 11 of these scales between Amazon and Costco for commercial use, I have had one that has done the same thing. It is a defective scale, return it.
305656
I rarely just step on it. If it happens to be down and the screen is not on I will tap it with my foot on top of the glass wait for it to settle to zero then stand on it for my measurement.if that dont work isvthere fresh batteries in it? New in the scale package dont mean fresh
1285466
Your scale says hi? weird. There is several reasons a scale does that. One being too much weight, two someone programed it that way (my bro did that to me before), or three the batteries are dying.
1994439
There is a small button on the back of the scale. Looks like a tiny reset button.
1313732
The manufacturer will install the battery backwards so it doesn't run out during shipping. So if the battery is in but the scale is not on, flip the battery over.