Navien's Warranty states units bought and sold online warranty will be void. is this true?
873086
That wasn't the statement when I got mine so they have changed it. Sorry, I just tried to help
873087
I have had the Navien for over a year and have never had an issue. Our friend installed it for us and at Navien's website it says if it isn't installed by a recommended installer the warranty would be void. I looked and looked for someone who had problems with theirs and no one I contacted had ever experienced any problems. Although I ordered mine through Amazon it came from a plumping company and they said that they would back the warranty through Navien if something went wrong so I wouldn't have to handle it with Navien.
189940
If you order it online the warranty is voided. The answer is no unfortunately. It's a trade off because it costs $100+ more if you buy it in the store but you get a one or two year warranty. Costs less on Amazon but does not come with a warranty so you have to decide if it's worth it.
2241362
You will need to check with the seller. Some give a warranty while others don't.
260404
I purchased two of them online back in February and I believe the warranty is one year from date of purchase. I just recently had an issue with one of them and they sent me a replacement at five months out from my purchase date. No hassles! Answered a few question for security reasons and they hooked me up with a new one and I got it within six days. The original does need to be returned.
189941
Apparently the warranty is void if purchased online. It's been a great unit so far but that is the goofiest addendum to a purchase as I have ever made. Big bright tags state this fact when you get the box; inside and out as I recall.
155475
I would be very careful with this warranty. They exclude alot. They have a rep...Mike who loves to push their product. I ask Mike questions about the warranty. I ask him to send me the fine print. He never did either. my wife bought me this warra6. When I read the fine print we cancelled it. Be careful, very careful
356269
not that I'm aware of, check the online description or go to the main website and find out if it is warranty or not. I think I probably bought mine around the same time and I haven't had any problems yet I hope I don't!
909924
Cardo Systems will only honor the warranty if the units are sold by their 'authorized' retailers - you can find the list on their website. I had a unit fail, contacted Cardo Systems and was told my unit wasn't covered. Amazon, on the other hand, took back the units and provided a full refund.
974318
I bought a refurbished unit and it had, as I remember, a 90 day warrantee.I've had the unit now for over a year and never had a problem!
2003768
if you look at the Magellan online shop you will see that THEIR refurbished 9055 has a limited 3 month warranty. I don't know whether the original warranty is transferrable. HOWEVER, Amazon does have some really good after market warranties at reasonable costs which may be applicable. Compare the total expenses between new, used, and refurbished. FYI I consider the unit to be exceptional. 10 of my associates agree and have also purchased the same unit. It is MUCH better and more correct than what came in my brand new vehicle. Better yet it has a much larger, clearer, and readable screen. Good luck. if you look at the Magellan online shop you will see that THEIR refurbished 9055 has a limited 3 month warranty. I don't know whether the original warranty is transferrable. HOWEVER, Amazon does have some really good after market warranties at reasonable costs which may be applicable. Compare the total expenses between new, used, and refurbished. FYI I consider the unit to be exceptional. 10 of my associates agree and have also purchased the same unit. It is MUCH better and more correct than what came in my brand new vehicle. Better yet it has a much larger, clearer, and readable screen.... » Read More if you look at the Magellan online shop you will see that THEIR refurbished 9055 has a limited 3 month warranty. I don't know whether the original warranty is transferrable. HOWEVER, Amazon does have some really good after market warranties at reasonable costs which may be applicable. Compare the total expenses between new, used, and refurbished. FYI I consider the unit to be exceptional. 10 of my associates agree and have also purchased the same unit. It is MUCH better and more correct than what came in my brand new vehicle. Better yet it has a much larger, clearer, and readable screen. Good luck. « Show Less
1001581
That's not happened to me so I have no experience with obtaining parts. I agree with the previous 2 answers especially with taking the online approach. I would also check if there were any warranty centers in your area and contact them. Good luck!
1538602
I registered mine online for warranty & kept the box in case of trouble. All of my info. is in a folder but I am not where I can access that exact information to help. Sorry
1369555
No...I figure generally that if it is not worth the trouble. I bought mine new from a third party link on Amazon and found out later that the warranty was void because of this. Mine lasted a little over a month new, so I do not expect a repair to last much longer. Good question though. I would love to hear about a positive repair experience...it may change my opinion. Good Luck.
96270
For the usual warranty you'll be fine if you keep your original bill of sale and the Amazon confirmation. If you purchased extra warranty on that then just follow the instructions they give you. Each one is different. Good luck!
614077
I realize this is an old question but as someone doing a lot of research on this product, I have seen several comments about the warranty or lack thereof if purchased thru Amazon. I contacted BAK Ind. directly and was informed, in writing, by one of their sales directors that purchasing new through Amazon would carry the warranty. As they were willing to put it in writing, I have to take them at their word. Purchasing 'new' through Amazon will carry the warranty *IF* you follow the instructions and procedures for activating it and do so within the time limits stated on the companies website.
1555245
The extention warranty offered via Amazon site seemed to be American based, so as long as you had an address in USA they would fix it. Also it is a percentage warranty so after a repair the value of future warranty is reduced by the inital claim
457374
I bought the extended warranty from "Dick's" and I had a problem at the end of 3 years,;the deck speed would surge . I called the extended warranty people , they came to the house, and In the end said they couldn't do anything because the computer board was still under warranty, and not covered by them. It was a waste of money and my time.