My chair, BT 7818, broke off at the base after only 2-1/2 months of use. Is there a way to reattach the bolt anchors on the base? It's splintered.
887061
Same thing happened to ours, very cheaply made. We were going to try to fix it, but it wasn't worth the hassle and chances are it wouldn't last. Unfortunately, we threw it away & bought a different chair.
887062
I should've looked at this question before purchasing. I am now in the same situation. How did you resolve it?
887063
I sent my chair back for a refund. It came broke I thought I could fix it and it just broke again. My advice would be to return it.
887064
You will have to finish drilling 3 holes through the each support "leg" - a total of six holes. Go to Lowes and pick up 6 washers, 6 bolts and 6 nuts items #63308, 63326 and 63405. Probably about $5 to fix the chair. You'll be able to see the bolt heads, but the chair will be sturdy!
887065
I have not had a problem with the chair.Contact Amazon,that have helped me out in the past...Good luck
210988
I'm sorry but I really don't know anything about replacement parts...But all I can do is suggest that you contact the company that produces these chairs and see if they can send you the part you need or learn how to improvise.
1164081
If you unscrew the seat off, you'll expose the top of the "shock cylinder" which is likely fully engaged at the top of the base. You'll need to hammer out (carefully!) the cylinder to separate it from the base. Depending on the use they have had, it may be that you need too much effort to get them unstuck. Good luck!
25765
I found it helped. Beware of this particular chair, after 6 months or so, the bracket between the seat and back , cracked in half. I am very disappointed in the chair for that reason.
1494513
That is a difficult question to answer, as I have not had a problem with mine. I also purchased the protection plan, as it was only like $10 and office chairs are notorious for either lasting forever or breaking after a few months. I wish I had more info for you. Perhaps try the manufacturer and see what they can do, as I am pretty sure it has at least a 90-day warranty, if not a year. Good luck!
283754
I suggest you order a new set. The whole set is $30. You could save the base, Chances are the base may break sooner or later, and you could have a extra one.
1644557
The joints broke on my chair too.. They are made out of plastic so we just tossed them :(
1175799
You could use the tools that came with it and take it apart. You may be able to find the assembly instructions on the Sole website and you could use that to help take it apart.
123042
I dont know what to tell you. My chair works fine. This is the best chair that ever bought! You might want to try reassembling it. My friend also bought bought this chair after I told him about it. He also loves it!
869972
Honestly, I've only had one screw fall out in the 2 years I've had the chairs. I secured the screws tightly when I put the chairs together. If this continues for you contact the company for assistance...could be a flaw with the screws or holes they align with.
1784923
i never looked for replacements but i did break the locking mechanisms off the wheels which helps a little. Still doesn't roll well but at least the wheels don't lock out all of the time. OK chair but there are probably better options out there....
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
1115496
Mine broke too. :( I would love to know the answer to this question .. anyone know how to contact the seller?
1644558
Good question! Ours broke also and we were very disappointed. Strathwood and Amazon need to propose a solution.
1654558
I purchased a similar chair made by MAC Sports. The plastic elbow joint broke. My son is way under the weight limit and uses it to sit and play video games in his room so it was not used in horseplay. I contacted the company and they sent out a brand new chair. I suggest contacting the company who makes the chair in question. You may need to take pics of the broken parts and send them in but you would be surprised how great some companies are. Good Luck!
1636687
I know most furniture companies have a number you can call to get replacement parts. Try looking in the instruction manual.
2009009
Hi Rick...I bought the same chair and had the exact same thing happen while assembling it (the last step was to insert the back into the base). One side clicked into place, the other side slipped in...but no click. I examined it, wiggled it, eventually operated it from front to back and it seemed to be solidly connected...no wiggles, no wobbles. So I accepted it as fully assembled. I've been using it without any problems for about a month now...and I love it. So does my dog...he can't wait for me to get into it. The reclining mechanism is still a little stiff, but I think it will get a bit smoother in time. I think you are probably good to go, particularly if there is no wobble or looseness in the back. That second insert was just very smooth...I hope. Don