Just purchased this item. Tried to insert on the US side and it wouldn't go in well. Does this mean that I need to return the product?
880586
Actually I think this is meant for Asian countries to use with US Products. Layman : Plug this into Asian socket then you plug in US electronics.I am guessing yes you probably need to return since it doesn't fit your intent.
880587
Mine (US plug to use to covert 110 to 220) inserts well in US plug. Yours should. If not, there is something wrong.
1710036
Ah okay I see how it works with the UK part. Unfortunately the USA part seems faulty and won't slide back :( thank you for the advice.
560251
There's nothing defective about your unit check the second comment for contacts. I own several of these and the internal component isnt lined up correctly. Best of Luck. Stick with it. The reward is worth the trouble.
623327
It is easy on the insert it says OPEN THIS SIDE I used a sturdy knife on that side and gently prided it up, to replace it you put in that side first and press firmly down and it clicks into place. If you notice there is a little lip on the side to open you have to place it below the lip and then press down.I hope this was helpful. Bye Ricalda
1513320
Probably needs to be returned. I didn't have this problem. If can't return, I guess you could drill the heads off of the screws and use a vice grips to turn the threaded part out, then replace the screws with suitable hardware store replacements.
2253026
Mine works fine. It took me a bit to get it to line up right, but then it seemed fine. If I remember correctly (I bought it for my mom and she lives far away so I can't check it) you have to clip it on. You slide it in, but then you latch it to secure it in place. Just keep messing with it. You will get it.
1934212
Did not help me at all - I had to return my inserts. But the inserts bought from gravity defyer seem to be the best so far. I agree with Rams1526, will not cure the issue. You can try Sombra pain relieving gel for some additional relief.
989551
We had to return it twice... did NOT fit so if I were you I wouldnt waste my time buying it. I would say that Amazon was great about returning it.
1689328
There is no such thing as a wrong side. You put it the way it fits and click it in. If it clicks in and sit right that is the right side :)
581844
If in fact the holes are drilled in the wrong places, I would return it. But they might not be. Make sure.
831386
it went in perfectly for me...u may have to nudge it in with a blade, make sure no edges are bent.
1983452
I went in through my Amazon account and went to "Your Account" where there was an option to "Return or Replace Items". It seems like I had at least 30 days in which to return it for a refund. I just sent mine back yesterday because the side blew out. A friend of mine has the "green" one by a different company and she hasn't had any problems as of yet. It may be made better. She's going to let me know if it fails on her.
542140
Return or exchange it. This is an awesome dog bed and it should have popped into shape and been ready to use almost immediately. I am very impressed with it. You must have a defective one.
1224940
go back to the amazon main menu..u should see at the bottom caption that says (let us help you). then click returns are easy..
29913
Richard, If you've never used it, and it came out of the shipping box that way she was dammaged prior to shipping, or mfg. flaw. Prongs are supposed to be straight. No in, out, left or right. Sir I hope it helps you. Best wishes..Dennis US Army Ret.
1717309
I think you should return it. Mine closes tight like it should. You must have gotten a defective one.
734654
I'll try one of my arms and see if it fits. I know there are different threads on the arms depending on if they're American or import. I think I have both lying around.