We bought the Hape Happy Family doll house When we unpacked it with her one of the stair cases was broken. can it be replaced?
869602
Just call Hape directly and they will send you a replacement. They are great with that.
869603
You should be able to do this. Doing a search, I found the Hape site and a contact page: http://www.hapetoys.com/contact .I think the site is current, and manufacturers are usually helpful. The company which sold it to you might be helpful as well.They might want compensation from the carrier. Was the packaging damaged? Save the packaging.
614975
If it arrived broken, you should be able to get a replacement through where you bought it at no charge. It was not your fault and should be made right.
1733194
Hello, I found this on there website: We don't have replacement parts for all of our toys, but let us know what you're missing and we'll do what we can to help. Call us at 1-866-665-5524. We're around Monday through Friday, from 8:00 a.m. to 4:30 p.m. Eastern Standard Time. You can also send us an email at hellob@battatco.com. So we can help you faster, please include your phone number and address and write MISSING PART in the subject line with the name of the toy. Good luck
1741848
Michael's or Hobby Lobby would be a good choice for replacement marbles. Also flea markets and thrift stores would be a source, but would take a bit of work. We replaced the marbles from Michaels. I also sewed up a silk bag with tassles for the marbles figuring that would be important to a little girl.
1168098
Try contacting the company directly. I bought my first one at toys r us. Maybe they can help too.
1043376
I bought a wooden three story open doll house made by Educo. Has anyone tried these dolls with this doll house? tncpm@aol.com
718327
I have wondered that same thing. Fortunately, we have not lost any of them yet. I am not sure how to go about ordering replacement pieces for this tower. Maybe try contacting the manufacturer?
1629574
Yes you van. Go to Seidio .com and they have replacement parts. Love my case! Good day.
638384
No. The same thing happened to me with the original and the replacement Amazon sent. I contacted Tiny Love and they eventually sent me a new music box which looks different from the one the toy came with and it works, but barely.
657431
Hello,I"m pleased to inform you that this doll house dose include removable accessories. I'm sure you will love this one! Feel free to contact me for any further assistance at 877-552-2229 ext 305.Rishy
478056
Yes, we had a seam that was starting to come apart on ours. We contacted the manufacturer directly (there's a warranty card in the box). They asked that we cut off the label and the tube where the air goes in and take a picture, email it to them and they would replace it. It was A quick and painless process. The kids were bouncing in their replacement bounce house within a week.
1836044
Where can you get a replacement of the elevator string or something similar? My daughter just cut it.
1171197
You may want to double check the box or call Kidkraft for replacement parts. The back is sorta cardboard.
1020578
Our vanity came with a cracked sink and countertop. Seller gave a credit for a new one. Drawers do not open or close properly.
2224727
Yes...Mine had some damaged, and after calling the company, they replaced it, at no charge...You should call them, Good luck, Bily
710136
I opened mine this christmas, and unfortunately had two of the same wing. Neither Hasbro or Amazon would provide a replacement part. I had to return for a refund, or in the case of hasbro, another product. Love the ship, so dont want to be without it, so only thing I can hope is I may be able to find someone who has two of the other side, and swap
39583
I had to get a replacement too! I'm sorry I don't remember from where but I did go through Toys R Us, as this table is their brand. It took awhile but we got a replacement at no cost.