I ordered this battery in January 2014, it just conked out and won't charge. How do I get the warranty honored?
903857
Get in touch with the supplier and get a RAN ( return authorization number ).
2230144
Never like hearing these stories. I don't recall a warranty myself, sorry. It's over six months old, and I'd be doubtful on a warranty but worth a try with the vendor and let them know if it stopped charging suddenly or was the computer telling you all along there was "X" amount of life remaining. Just as an FYI, the recommendation is it is good for the battery to use it on Battery Only mode to wear it down and do a recharge rather than keeping the computer plugged in all the time. Good luck, J. J.
91228
I have had the same problem. I brought it to best Buy and they said I probably need a new battery, but they dont sell them. You have to purchase directly from the manufacturer. Havent done it yet, but I am about to now
1779015
Exactly the same thing happened to me. If anyone knows of another brand or reseller that might actually sell good quality batteries it would be a good idea to hear from them.
2186281
Uhh, if its under warranty arrange for it to be returned/repaired. If not Google search for purchasing a new battery.
272397
I worked fine for about 3-5 charge cycles, but now will no longer charge. (I am not a professional, and only take photos at special occasions). I have had this battery less than a year and now it will not recharge. I consider this a bad purchase.
694502
if it is doesn't work, you can return it, there is a a warranty in the package when you get the battery, unless you bought it from another seller other than Anker.
1057584
According to our product team, the battery you received does not work properly. Would you please email us at support@ianker.com with your Amazon order #? We are more than happy to arrange return and exchange for you.
249393
I had the same problem. I went to another site and got a better battery for half the price. Still no response about my refund. Good luck
355040
Hey, I had a problem with one of the battery. It didn't charge too but he other is still working. I went to their web site and found there is no way in returns in this company. I had to suck it up and go to another company. Sorry, but it's how this company works with no returns even no way of contacting anyone. Hope this helps, tell others...
1378418
I'm not sure if there is any warranty. The return shipping cost would not make a pro-rated warranty claim worthwhile. My battery is still working perfectly after a year if that helps.
1795553
I have only had the battery for 3 months. I ordered thru Amazon.com, so if it failed before the 3 year warranty is up, I would contact them first. If you ordered thru GS directly, you would contact them first. See the response from Randy C. below: I saw this on their website. Our battery went out and was looking into the warranty. Placing A Warranty Claim and GSB Investigation To place a warranty claim, contact GSB at (800) 472-2879 or www.gsbattery.com. By placing a warranty claim, claimant agrees (i) to provide GSB with reasonable access to the location where the alleged defective battery was operated and stored so that GSB may perform a site failure investigation and (ii) upon request of GSB, return the alleged defective battery to GSB for failure analysis. Where a BBU or power supply is used in conjunction with the ONT, GSB's investigation may also include a failure mode analysis of the BBU or power supply. A warranty claim must include a copy of the retail purchase receipt. Mar 21, 2014 by Randy C
2269723
I am not sure about the warranty. Are you sure the battery is defective? I have been using about 10 of the M12 batteries in my work for the last 3 years and have never had one go bad. Are you sure you have firmly pushed the battery into the charger? (Putting the battery into the charger requires a bit of force and the battery sort of snaps in place.)
448696
Looking at another website, it looks like it comes with a "No Hassle" 2 year replace my warranty. Hope that helps. This battery rocks!
1828133
Nothing had happened to mine but in that instance what you mean with return window, amazon? But anyways the battery is in warranty but I think you should contact manufacturer to look out for the problems and fix it
1422983
You do not need to do anything other than have purchased this battery through the Amazon site and will therefor have a date and record of the purchase. If you need to return a battery you only need to contact the seller which you can do through your account and your past orders. You will be able to contact the seller directly from the record of your order within your Amazon account. If you have had the battery less than 18 months the warranty should be valid yet.
1180920
Hello, Sorry, not sure about a warranty...the battery has been working just fine in the unit without any problems. To me it is as good if not better than the original.