Mine has stopped working! Has this happened to anyone before? If so, where did you get support from? It appears they don't offer support in the USA.
886525
By quit working do you mean you could not charge it? That happened with ours. I tried cleaning the charging area where everything connects and we are back in business. Hope this helps.
322751
No and mine has never worked correctly. Support was far from satisfactory as well.
538570
Have you found any solution yet? I'm facing the same issue right now and I can't get it to turn at all. Anyone can enlighten? Greatly appreciated.
1126667
Sorry you got a bad one. Mine works perfectly. Hopefully you can get a replacement.
147366
Have you contacted the company? I am trying to figure out what do so with mine -- bought it in dec, it died a month later. Horrible product!
8659
I have not been able to make mine work in the usa even.the company tech said it had a bad lnbf and they would send me a new one.10 days latter still no new lnbf.i called to see where the new part was and they denied they ever had a complaint from me.they denied they ever sold me the equipment,even after I gave them the order reference number.no warrenty and no service,just a polite go to hell.
292988
I bought it in March and in July it stopped working. I'm going. Email the company and see if can get a replace
896983
Camilla, actually I'm in Brazil and I can't use any kind of warranty, but my wife uses the equipment regularly without any problem and it works properly. You should try to get in touch with some US resident in order to check the warranty efficiency. Sorry.
764020
have you tried resetting it? This happened to me and I pushed the reset button and it started working again. I cannot remember for sure where the reset button is exactly but I know it is in the instructions.
1697768
Hi Jacqueline. Well I had the same problem as well! Actually bought two of them. It was the first time I bought used/very good as I usually buy new. I would say that's why it doesn't work. Don't know all the details obviously but, hey, it doesn't work and that's all that matters. See about getting your $ back and buy NEW. Good luck!
68427
sorry can't help u, mine never worked from the beginning. company refunded the money and told me to keep it as a souvenir.
451119
You can try Australian or UK firmware upgrade.. I am in process of trying; If I gt success I will post here..Check here for more detailshttp://forum.videohelp.com/topic341659.html
1618532
I bought mine about a month ago and it just shorted out! It's not working anymore. What are our options?
177955
Sorry I would contact where you bought it from. Mine works fine I didn't have any problems.
1865417
mine didn't work. I got a faulty converter that never worked. sorry can't help.
850545
I noticed that as well -- now it looks like Amazon has stopped selling (new) units themselves altogether, with no explanation. We bought ours from Amazon recently and it seems to work fine. A thorough and generally well-done review was posted by someone on July 25 if you haven't seen it.
968295
When I have contacted them with issues, I was given advice, but was told it was no longer being supported (approximately September 2014). I was provided with no additional info in our email exchanges. So I can corroborate your info, but still nothing more on it.