What is the Warrenty? Bought this for my wife in October 2013 and it will not hold a charge anymore.
901183
Not sure if amazon backs up warranty but a friend of mine lost hers as it came un clipped from her arm. She called fitbit company and they sent her a new one the same week. I'd call fitbit they would have you in system since your dashboard syncs daily.
413469
That's a tough one to respond to. If it is a genuine Sony battery and there is no obvious damage, I would certainly try returning it. I don't know what the warranty is, but I would suspect it might be a year. Batteries are mass produced and like any mass produced item, you are bound to get a defect every now and then that makes it out of the factory. I've had no problem with mine, but yours is several months older.Good luck.
1561396
I have been using mine for over a year and it stays up to the charge. I guess it's time to replace it when it stops holding the charge.
1364314
I have the same the problem. It may common cause of battery. Got a new one last year. It works fine until now but I don't know for how long. Nothing you can do to make it works since it no longer hold charged.
1189493
Sorry, I have never had that problem with mine.. Mine holds it's charge for a long time.
829602
worked good for a year and now the secondary battery will not hold a charge. best, dave
134546
I am not sure about a warranty but i am not having any problems with mine. I don't have to charge it very often either.
565570
I have yet to replace mine. And I've had teh unit for a number of years now. I suppose the battery life will depend how heavily it is used. Mine is moderately used.
1002421
Mine stopped holding a charge after about a year. Love the device, but seems to be what happens with them
2037905
Mine was another brand,I can also tell you that the one I purchased is already dead,will not take a charge at all.Might want to look elsewhere.
1076312
Hi Matthew. I see where you are going with this. I don't see an actual date on the battery itself. This info may be part of a serial number or another code. I am finding that the replacement battery is not holding a full charge the way I think it should. My opinion is that replacing the battery is simply a temporary solution. Every once in a while I get a message that the battery has less than 5-minutes backup left. This is not right! When I am faced with having to replace it again, I would very likely buy the whole assembly new. Hope this helps.
14354
Sounds like time a "Factory reset" with paper clip *off charger* If no Change Contact Phillips sorry friend Just a question. ..how long have you had it?
1811436
I haven't had any problems with mine and I have charged it many times. I would contact the company. They have wonderful customer service. I had to call them on a question that I had and they were wonderful.
2030028
It depends on whom you buy it from. Probable no warrenty, but should inclued a battery and charger. Good luck.
2230144
Never like hearing these stories. I don't recall a warranty myself, sorry. It's over six months old, and I'd be doubtful on a warranty but worth a try with the vendor and let them know if it stopped charging suddenly or was the computer telling you all along there was "X" amount of life remaining. Just as an FYI, the recommendation is it is good for the battery to use it on Battery Only mode to wear it down and do a recharge rather than keeping the computer plugged in all the time. Good luck, J. J.
1885708
I received my battery last March (2012) and fully charged it up to use mainly for an emergency or when I travel. I had really forgotten about it until you asked this question. I just took it out of the drawer and found that it is still charged up to 99%. This surprised me as it has been just sitting there for 11 months now.
1634612
As far as I can tell, there is no warranty on the battery. I've had mine for 2 years and had no problems.