I bought a Medium one and didn't receive cross strap. I can't seem to find where to leave feedback and it is not returnable yet. Any ideas?
84464
I had the same problem. I called Timbuk2 customer service at 1-800-865-2513 and they sent me the cross strap for free.
84465
HI, The cross Strap is stored in the inside pocket of the bag. So if you open the bag, you will find a zipper. Open that and the cross strap is inside that compartment. Thats how i found out.
1597491
Amazon directed me to Emsco's warranty department (800) 458-0839. I had to send a picture--that was last week and I have not heard back. The red straps were no longer available, so the replacement one would be black. Hoping to get a full refund instead, but according to Emsco that would have to come from Amazon. Not pleased in all this---it was a Christmas gift for my grandson.
1612597
My strap was its apart of the brace so it should come with it if it doesn't send it back
1495123
Mine didn't come with the strap either. Like someone else commented, I don't think they do unless you order them directly from Seat Pets' web site.
1393699
Mine was missing the correct one had to email them get the correct sized one I'd go to there website and ask
2258304
I don't have the regular. I only have the soft strap. I love the soft strap, it is very comfortable and I forget that I am wearing it. My vote is to go with the soft strap.
792635
I got a playmaker which reponded to my leg measurements. It ended up being too small. My knee was in such pain that I strapped it on and wore it one day anyway. MISTAKE!! I called trying to send this one back to exchange for a larger one. They would not exchange it since I'd worn it once. So if you get one be sure to try it on and if it doesn't fit, put it right back in the bag no matter how badly your knee hurts.
277476
I'm sorry to get back to you so late. I bought the case for my daughter, so I asked herf to send me an e-mail. Unfortunately the e-mail went to my junk folder and I deleted it before reading it. She asked me if I sent the information to you. I told her I didn't get a response--ergo--this mess. Ugh. Anyway this is what she says about it:"It only has one strap. No backpack straps."Again, sorry for the delay.KD
1828372
I would go to your orders section on Amazon and request an exchange for the same product. Amazon has free returns and exchanges. There is a little pouch on the inside cover they usually put them there if you haven't checked.
29954
Contact their customer service directly. After I explained that I received a faulty holster, they sent me a new one. And really, if it is only a clip, I can't image that they would not accommodate that. I was impressed with their service. This is a respectable holster.
2009049
Did you make sure it was fully charged before you wore it? You can email customer service too, and they will get back to you within a day
1335677
Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through the vendorissued me a refundanoit would not be in the original the red color. . Ama Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through... » Read More Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through the vendorissued me a refundanoit would not be in the original the red color. . Ama « Show Less
944386
Hi. I will refer you to the company website. http://www.italsteam.com/ Goodluck, although this product is junk. Will get your clothes dirty and the company itself is non-responsive. I strongly urge you to return the product and do not buy.
2212222
Sorry I bought it as a secret santa gift so I did not install the strap I really didnt even look at it sorry I cant be of more help
121382
Hello. The strap is a one size fits all. I am 5'9, 170 lbs and I had to shorten the strap so it fit correctly. One would have to unusally large or small for the standard strap not to be able to be adjusted to fit you. Also, Amazon is very cooperative regarding returns. If it does not, they will arrange for its return, although under some circumstances the buyer is responsible for return shipping.
2156727
Yes it comes with the same color strap. I didn't know either and I took that chance. I apologize, it might have been helpful to add to my review!
2130317
I bieve do. Aren't they the same size ? It's a really good strap. If it doesn't fit you can return it no problem. I have a handicap brother who uses his iPad for speech and the strap allows him to go thru his day and not lay it down. He has the griffin survivor on his iPad.