I've read some reviews claiming the case doesn't recognize the type cover keyboard. If this is a problem, is there a way to fix it?
864498
I have my type cover on and it works fine. I have the button less type cover. The only problem i have I had to cut the elastic by the charging port to charge the surface because it was difficult to connect the charging cable
864499
I've never had a problem. The keyboard fits right inside the case perfectly. And for the price it's perfect.
122323
My first keyboard, the one with the sticky removable magnets did not work at al; it sagged and did not align properlyl. The new keyboard ( without the sticky magnets) works great. I suggest that you e-mail Touchfire and explain your problem. "Jerry" helped me out and sent a new keyboard right away. My keyboard and the cover work great. Good luck to you!
530756
I only purchased the tablet and case, but not the keyboard. As far as I know, the case is only intended for the tablet itself.
499388
Thanks! I found the same thing. I went to radioshack and picked up a different keyboard cover for $14. It definitely fits better.
340517
Hi I purchased two of these for family members and they both say the keyboard works great and they aren't having any issues. I believe yours may be defective.
2246792
Mine works correctly as well, so you should contact customer service.BTW there is no charging involved with this keyboard.
70990
I know there is a way to use the cover & on screen keyboard. Anyone know what it is?
2010640
The answer is the key board quits working and it's hard to get re-started. I'm not very satisfied with the keyboard. The case is nice and serves as some good protection but the keyboard just doesn't work for me. I've only been able to get it to work a couple of times and it takes too much time to bring it back into service once it stops working (probably due to a low battery).
1122589
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support. UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved.
1763732
No. Not this particular one. I'd just search for another case w/o keyboard cover.
257176
Has anyone had problems with the keyboard "sticking" on the last letter you typed? (Like thisssssssss)? It also will not do an upper case I--this just started today. Am wondering if I need to return this.
1925335
I use the "Type" keyboard. To clarify, this is a 2-piece cover and the portion of the cover that the keyboard fits into stays put. However, the portion that fits the actual tablet is only secured by two elastic corners. As a result, it usually comes off when the tablet is opened. I also have trouble getting the stylus to stay on when using this cover, but I actually have trouble with this even without it. Since I rarely use the stylus anyway, this is not a big deal for me. The cover stays together well when the tablet is closed. Overall, I am satisfied with it. Hope this helps!
1699801
I had same problem. I took to Micro solf store they were unable to fix and found it was a surface soft ware did not work properly. You can try attached with other surface to check your keyboard if it work. Otherwise your need a new keyboard. Good luck.
1021442
Depends on the year of the tablet and case. They have to match. My keyboard worked at first, but then became "stcky" and increasingly unresponsive. I can't recommend it any longer.
881410
If its the thin one like mine then probably not too well as mine does not. It just slides out and on top of that the keyboard doesn't work.
1172387
Hi, are you sure you've connected the keyboard ? and if so, please contact us via email and let us know your order ID, then we will send you a new one.Thanks .
371624
Thank you for following up with me. I actually got the keyboard to work properly. It was probably my lack of knowledge. So all is well with my keyboard and I love it. Thank you