I am having a problem with the camera. Whom do I contact re warranty?
896825
My take is I would contact Amazon for the first 30 days after that , I would contact Nikon directlyI am sure Amazon has a LEMON LAW for items (that may be returned to them or basically LEMON from the manufacture)
896826
I can't find my warranty info but try calling 1-800-645-6689 for customers in US.
896827
Hi Andrea - If it is within the warrenty period (one year from purchase) - there is a yellow color warranty paper that came with the camera. You have to send the camera with that warranty paper to Nikon - The address you send it to is listed on the paper but I found out on-line that it was slightly different. The key is they won't accept it if you don't have the original warranty paper. I mailed mine in and they sent me an email acknowledging receipt and then just mailed the fixed camera back to me in about a month. Hope this helps.
896828
Hi Andrea - if your camera is within the 1 year warranty - there is a yellow warranty form that came with the camera. You have to submit that original paper with the camera to NIKON center. There is an address on the warranty form but I found a different address on line and submitted it to that since internet is probably more up to date. NIKON sent me an email when they received the camera and then sent the fixed camera back to me in about a month with another yellow warranty form (in case it breaks again within the year). However - if you don't have that form - don't know if they will fix it free of charge even if it is within the warranty. Hope this helps. Hi Andrea - if your camera is within the 1 year warranty - there is a yellow warranty form that came with the camera. You have to submit that original paper with the camera to NIKON center. There is an address on the warranty form but I found a different address on line and submitted it to that since internet is probably more up to date. NIKON sent me an email when they received the camera and then sent the fixed camera back to me in about a month with another yellow warranty form (in case it breaks again within the year). However - if you don't have that form - don't know if they will fix... » Read More Hi Andrea - if your camera is within the 1 year warranty - there is a yellow warranty form that came with the camera. You have to submit that original paper with the camera to NIKON center. There is an address on the warranty form but I found a different address on line and submitted it to that since internet is probably more up to date. NIKON sent me an email when they received the camera and then sent the fixed camera back to me in about a month with another yellow warranty form (in case it breaks again within the year). However - if you don't have that form - don't know if they will fix it free of charge even if it is within the warranty. Hope this helps. « Show Less
896829
You should contact Nikon directly at 1-800-645-6687. If you are still within the warranty period then they should be able to help you for free. Otherwise you'll have to pay for repair. My suggestion would be to try and get a refund and by a different camera if you can. This one is more trouble than its worth.
896830
You will need to contact Nikon if it is still under warranty. They will repair your camera but if you have the same experience I did waiting on a part, that repair can take several months. Don't expect them to send you a replacement. The AW100 cured me of wanting another Nikon anything. It is a very trouble prone camera.
1275081
I went on line to try and help you find more information. There is a number for Service Support(which had mentioned the warranty in it). That number is:800-659-3854. I also read that the camera is covered on a one year warranty unless it is a refurbished camera, then it is only under a 90 day warranty. Give them a call. If this isn't the correct department, I am sure they should be able to help you get what you are looking for. I wish you luck. Please let me know what you find out. I hope I have been of some help to you.
380739
That is awesome! I called almost 2 years ago complaining about this problem and they basically wanted to sell me an upgrade for a $100 discount - terrible! Will be sending my camera back asap. Has anyone sent it back already and gotten a replacement? Would love to hear your story!
582202
I'd try returning the camera, I returned mine a month after purchase. Just go to your Amazon account and click on returns...see what happens :) Good luck!
142363
This is a common problem with this model, and a design fault to which Canon will not admit. Even if your warranty has long expired, you can get a replacement camera or repair because this camera was 'not of merchantable quality.' I am thinking of mounting a group legal action to make this happen. If you have this problem with this model, drop me an email thewideangleco[at]gmail.com. Don't send any personal details, just a note to say that you have this camera, or had it, with the fault of it not focussing when zoomed. When the legal action is prepared, I will contact you with details. This will cost you nothing at all. This is a common problem with this model, and a design fault to which Canon will not admit. Even if your warranty has long expired, you can get a replacement camera or repair because this camera was 'not of merchantable quality.' I am thinking of mounting a group legal action to make this happen. If you have this problem with this model, drop me an email thewideangleco[at]gmail.com. Don't send any personal details, just a note to say that you have this camera, or had it, with the fault of it not focussing when zoomed. When the legal action is prepared, I will contact you with details. This... » Read More This is a common problem with this model, and a design fault to which Canon will not admit. Even if your warranty has long expired, you can get a replacement camera or repair because this camera was 'not of merchantable quality.' I am thinking of mounting a group legal action to make this happen. If you have this problem with this model, drop me an email thewideangleco[at]gmail.com. Don't send any personal details, just a note to say that you have this camera, or had it, with the fault of it not focussing when zoomed. When the legal action is prepared, I will contact you with details. This will cost you nothing at all. « Show Less
1748086
Oh gosh I wish I could help. I don't even have the same computer anymore, so I no longer have the zip file. I do remember spending 2 days to get it straightened out. I would buy a new camera before going through that again. I see some good deals on newer cameras. Good luck!!
1719628
To be honest I can't tell you. Also, E_PRANCE lost my returned camera and never issued me my $100+ I spent on the unit. If you order the unit do not send it back for repair.
224245
I got a US warranty. I suggest you go to Beach Camera and check out their warranty policy since this is where the camera comes from.
1275077
I called the phone number inside of the box on one of the papers to start my warranty. It was automatically started as of that moment. I would contact Fujifilm and make sure to let them know of your concern. If you have anymore trouble, feel free to ask again and I will contact my son, whom I gave my camera to and find out more information for you. Good luck.
167660
i finally sent it to the nikon repair center (look on their main website for information) along with a photocopy of my warranty card and they fixed it and returned it. i hope yours is still on warranty! otherwise i have no idea how much it would cost to fix it. i've lost the "fun" momentum anyway and no longer even enjoy it. a hundred dollars down the drain. good luck with yours.
1187516
Send it back ASAP As it in warranty as Error 99 is a general error some time due to a out of range setting in manual mode setting in the camera, bad lens and flash mounts plus moreone thing to remember digital cameras with auto lens are very complex thingThus more things to go wrong.Canon makes a ton of these, so some can be bad which is why we have warranty's
695847
I'd have to go look at the papers for the warranty information. The camera was brand new in box and all. This is an amazing camera package at an amazing deal and I love it.
1725330
if under warranty; return camera!If old battteries u may need to replace them!I assume you have been following the charging instructions.
2245250
IMO even if you can find how to get a warranty it's probably not worth pursuing. Mine was bad quality out of the box, and the most that the company is going to do is send you another crappy camera. Personally I have just marked mine up to bad judgement. Lou
1366811
Yes I have the same thing happen to me just remove the battery and put it back a turn the camera back on This works with other issues as well Hope this helps
1104528
I agree with JR, check/swap your wiring/power supply. If it still doesn't work send it back. Quality control on this camera is not good, Ordered 2, one was bad right out of the box.
273702
i'm having the same problem. i've been tied up on some other projects and haven'y had time to call for assist. i can get the software to download , but so far haven't been able to get the camera to work right. good luck