I have had my nitro cleaner for about a year and a half too. The green light is on, but the machine does not move. Is it cooked? Thanks.
1509570
Junk. No customer service. The independent service department sold me another one at a discount in May instead of spending $350 on repairs. I ran it for days and it died. They are having issues with their power supplies frying out the units. The service department said they new unit looked as if they motor was 3 years old. Maybe Smart Pools sold them a repo unit as new. I asked from my money back... after paying for all the shipping and bought a Dolphin from another vendor. Dolphin has superb engineering and reliability. I am happy now.
1509571
Contact smart pool immediately. Ours was 12 days past the warrenty and they did nothing We also found them to be rude and difficult to deal with. Good luck
1509572
I've had my nitro wall climber for 4 years and and only had one incident where it just stopped working, all I did was power cycle it and it started working again.
1971180
Tammy,I figured out after that happened to me was to get the motor running and pour the mixture in using the slot in the top. I haven't had any more trouble with it sticking. It does seem to freeze up quicker than the time it says in the booklet. I scrap it out with a rubber spatula and put it in a container to finish in the freezer. I got a good hint from another web site to put a little acholol ( rum or tequila)in it to keep it from freezing rock hard. Hope this helps
203463
Mine started doing this after having it about 6 months. Was about to buy a new one but then read this post. So I cleaned mine and then added white vinegar to it to possibly break up the oils in the bottom and throughout machine and it started working a little bit at a time. When it turned off I would just turn it back on again, kept doing that till it started doing a full cycle. Yay super excited I didn't have to buy a new one or the replacement part.
123571
We have had ours for almost a year now. A few weeks ago ERR showed up on the LCD screen with the low battery light flashing. We changed the batteries and it worked for a few days and then ERR again. We use smaller pellet food and thought maybe it was jammed. We took it apart and air dusted the crumbs. It worked for 2 days and then ERR again. The motor has died as far as we can tell. Maybe something has gotten shaken loose or food bits have interrupted a connection. Try cleaning it out with canned air, gears, battery terminals, and wire connections. Helped for a bit for us.
2221488
Do you have gas for it? A full new canister ? Is it connected correctly? Can you light it with a match?
749762
Did you check to ensure there is no fouling of the ignition wire? This happened on my previous torch and I never could get the igniter clean enough to use again...so I ordered a new torch.
984242
Hey Melissa--I have the exact same year nitro. I was kind of skeptical also--they work perfectly! Go for it!
22553
Contact Food Saver, your machine is broken. I have had several machines in the last 3 years, they are not very durable, but work great. I called them and they sent a replacement machine. Good luck.
930276
I've used mine twice without a bit of smoke. How did you clean the unit. Spray 409 let it stand a while, spray again and let it stand awhile longer. Then take a wet Mr Clean kitchen sponge over the entire unit inside and out. Wipe dry for a brand new looking unit. I couldn't believe how clean the unit came using the 409/Mr Clean kitchen sponge. Smoke, there might be food touching the unit as it rotates which, I would like, would cause smoke. Make sure that no food touches the heating unit while the food is rotating.
25472
I have the same issue. It just stopped working. I had an electronic tech looked at it and he think it's something on the circuit board. We didn't see any burnt marks. This device runs hot constantly.Now, I bought a zojirushi as a replacement unit. It might cost more but it runs cool.
1142174
Suprised it was damaged!! Mine was packed like a very well! As for the temp? I had that problem yesterday. Smoked a pork roast. Fired up just fine and was running too hot 250! Had both burners on low and both dampers open all the way. So, I turned the valve back on the propane tank. Next think I know the temp is at 150 and when I turn it up the temp will not increase. I shut everything down. Opened the valve on the propane tank all the way and restarted it. Worked fine after that. The propane regulators are very cheap now days and seem to have some issues. I have only used it 3 times and here are some suggestions. Keep what you are smoking if it is a small amount at the same level as the temp gauge. Only use 1 burner at a time. Why? When the 1st one burns out of wood chips you start the other. Then you can change out the chips and it is not hot. Wrap the pans in tin foil! They stay nice and it is an easy clean up when you are done. I am also looking into getting a very thin fire proof seal for the door. It is metal against metal and leaks some smoke. May not be worth the cost but a thought. Also..Make sure you burn it off!! Do it slow and work the vents and the doors as it heats up! They will stick! Hope this helps! Going to do a big turkey this weekend?! Yikes!!!
2254369
The regulator is probably bad. I had this same problem on this model. Had to replace the grill. Not sure why it does, but something happens and it does not let enough gas through to heat, or, no gas flow at all. I tried turning the adjuster knob slowly from low to hi and back, several times. No go.
845089
I encountered this problem and while reading the manual I found that fresh gas must be used for proper operation. I replaced the gas and it performed well.
1068505
Make sure it's warmed up to the green light comes on then try. Also make sure black tube that feeds the machine is all the way to the bottom of tank as well. If making a loud noise before green light comes on its deff a defective product send it back asap, that's all I can help with there.
62798
Mine has only red and green lights. If both lights are on, it's cooking. If you put in the appropriate amount of water as specified by the doctor, the unit stopped in about an hour (too much water would take longer). After that the red light goes off. Green light only means warming. Shouldn't warm more than 2 hours.
2221492
Do you have gas for it?A full new canister ?Is it connected correctly?Can you light it with a match?
1811752
I've found that the gas dial is touchy. If you turn it to the start position, most of the time on the first few tries it doesn't produce any gas through the burner. Try turning it while pushing in, and then turn all the way on and then off. The next turn to the start position should produce gas and you can start it with a long match or the igniter. That worked for mine, anyway...Good luck!