The extraction device is stuck; can't get it all the way in, can't get it out. Any suggestions?
1501503
Forgot to give you their phone number 1800 322-3848. From 8:30 to 5 pm EST Monday trough Friday.
1501504
The best thing to do is call the costumer service and they will ask you to unplug the machine and than turn on again so the part will collapse down. On our machine it happens so many times to the point we had to send to repair but we often need to re do the process over and over again. The repair did not help. I would call them and try their steps.
1501505
If this is the part with the red tabs, the machine has to be off before it will release it (by pressing the red tabs). If that doesn't work you may be experiencing what terrible says on their response.
1501506
I did happen to me. It is not stuck but rather in a working position. Make sure machine has water container, waste basket installed. Unplug it from the wall, wait few seconds, plug it back in and turn on the machine. Infuser should automatically move back to the right position. You should never try to remove the infuser when machine is powered on.
1501507
The orange release buttons are tricky; they must be depressed all the way in at the same time to engage the extractor. Once I had to have my husband do it because I wasn't pressing hard enough evidently. I am always afraid to "force" something.
431932
I just wiggle it and move it and pull hard. So far that has worked for me just fine. Twist it around. In my drain it can feel stuck but with some wiggling and moving it comes out. Good luck!
2281545
Be sure the power is off. A slight turn clockwise, (you should feel the detent release) and wiggle to make sure the retainer stud is aligned with the holes, and out it comes out. It has to come straight out.
1422396
Just pull it with a small pliers. It should come out. It is just clipped not soldered
80956
It's a pain. I struggle every single time I remove it. Basically I get a coin that fits best in the slot on the right lower side. I turn with the coin and pry my fingernail between the seam where the halves meet at the extreme right corner of the case. It will usually pops apart once you've wedged your fingernail between the halves.Maybe someone out there has a better method, if so I'd love to hear it too.
1117796
I have one battery and mine is tough to remove as well. Try lubricating the area.
841621
After you push the button, you slide it and then pull it put. It should go about a quarter of the way and then lift out. I've not had your issue, but I can't imagine what it would be stuck on in there. Sorry I can't be of more help.
155962
It should pull out especially if you are depressing the release. Try grabbing the bit with another set if pliers and pulling them while depressing the release.
1910390
You might insert a small drill or machine thread tap or an awl, which is tapered, into the nozzle and when it's tight, press the release button on the top front of the waterflosser and extract the broken tip. Also you might try bending a kink in the shank of a paper clip above ii's tip and inserting same into the tip vent hole until it is a snug fit and then press the release and lift out the broken tip.And as always........ have a nice day.The Grumpy Grouper
131799
Dorothy, I had the same problem. Hold the bottom (bigger part) with your left hand and twist the part just above it with your right hand. Failing this, go to YouTube and see how is done there. This is how I managed to open mine. I hope this helps.
52928
I had a hard time removing the locking ring too. Have you tried soaking the base on a dish of warm water to loosen up any residue trapped in there? That's what I did, but I also had a sort of competition going with my sons to see who would unlock it, so after soaking it for a day, plus sheer strength, it worked.
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
1981294
Oh. The reason it gets stuck is cause of the brush on its side. I bet if u removed that with a screwdriver. The issue would go away.
605530
This happened to me. Its stuck to the part it needs to unscrew from. I tightened it down first then it unscrewed.
448749
Press and hold the metal wick holder down (springy) and twist. It should unscrew then.
2153801
Just pull it straight out or maybe try twisting a little to left or right as you're pulling it out. It has a little bit of tension to keep it in place but a good tug will release it.
525823
Just make sure when you pull the black band back that it's fully retracted as far as it can go. That should release the bit from the bit holder.