what is your return policy if the machine does not work properly or is damaged?
1524287
Best to call Nespresso. They have 24/7 service and they will UPS a loaner machine to you. You return yours in the same box and keep the loaner until you get yours back. Zero cost to you.
19921
No I have had this machine since October 2012 and have had no problems. You need to send it back for a diff one. Amazon is great with returns/exchanges.
2090337
Try Gov.uk. Accepting returns and giving refunds. The law says the buyer has 6mths guarantee if the goods become faulty for no reason. Not damaged or abused.
745167
I did not have this experience. I would contact seller or promptly arrange for a return. Good luck. Sorry you are having trouble. It is an awesome machine!
2263441
I'm not in charge, just an Amazon customer but under your Amazon account, request to send it back. You will then be able to print out a return receipt. As long as it's under a certain amount of time ( 30 days I believe), amazon will give you a replacement or a full refund. They heard they have excellent customer service. Good luck.
1037945
Yes, indeed. You may return the unit for refund within 60 days thru Amazon, after which you can exchange for a new unit at any time by contacting cibopress@aol.com.
1397479
Hello. You can return the machine if you want Esther if it's still under the 30 day period. Regards
1811212
We do not accept returned used items for health reasons. If your product has been damaged then we may send you a replacement if the issue is a manufacturers defect. Please let us know if we can assist you any further. Thanks.
1056656
I am not sure about return policy. However I had the some concerns but I really, really like this machine. I have low back and knee problems and it gives me the option to adjust easily if having a painful day. It allows me to do intervals without having to get off and make any machine changes. It fits in a very small space in my bedroom with no problem. My niece is a personal trainer and when she visited me last year she really liked the way this machine worked for me. I had no difficulties with assembly. Because I have hardwood floors I purchased a runner to place underneath. It is quiet too. This system is a great combination that works great for me. I hope this helps. Oh, FYI, I have an expensive total gym system I purchased before this that I am trying to sale because it is not easy to use and is not as compact.
989281
if you get the machine and it doesn't properly for you, you can return for full refund. but the sewing machine has bee fully tested and works fine i know anyone would love it.
389946
To be honest I haven't really used mine that much as I'm still getting used to it. If I find that I have that problem after using it for awhile, I will let you know. I would think that the seller would give you a refund.
1308013
Mine was brand new with a warranty...which you will need because it is one buggy machine.
1564411
If you bought from Amazon recently try to return it to them.. They said they would give me a full refund because a defect is considered their error. Holiday return period ends January 31.
699360
I would contact Amazon customer service. They have always been good about answering questions about damaged items and making sure you are happy with your purchase.
83975
it all depends on how long you have had it and why you want the refund. if it is defective and you have had it for under 30 yes you can. contact the seller or amazon for more information on how to get a refund
1717779
This is a used machine. It is fully tested and functioning. We offer a 30 day warranty. Thanks for your inquiry.
84073
We already bought a new machine (same one) but we kept the old one. I am going to try fixing my old machine with your suggestion. I'll post the outcome. In any case, thank you for replying to my post. We were on the phone with Brother and they really didn't give any good suggestions and also all the authorized service centers wanted to charge over $100 to look at the machine and parts and labor would be extra.