Does anyone have a suggestion on how to get the harder layer to expand? Mine is not expanding except for the top and bottom.
1504330
I had the same problem the end expanded to 9 inches to center never expand it over 5. I've had mine sitting for 2 weeks now and it hasn't expand it anymore than it did after 2 hours. I hope this helps
1504331
There is nothing you can do to get the foam to expand. If it isn't fully expanding it is because the foam wasn't properly made or they cut off an end piece that should have been discarded. Contact the shipper at 1-888-599-4352 to discuss options. They seem to be very willing to correct the problem.
1504332
Should expand itself within an hour just be patient. Its shipped very tightly
351886
I had the same problem. I googled it and got a video that demonstrates how to do it. (It's very hard to describe without a video/photo.)
2094840
It's kind of tricky. Relax and don't force it. Push one of the bottom leg bars first. I thought it was a pain at first, too.
1253105
Make sure you have the disk/flange underneath the base seated correctly. Once it is seated you should be able to tighten it up and it won't move any more. From time to time we have to tighten ours up after a month or two of play. Hope this helps.
578931
My guess is that the material is not sticking to the platform. Try preheating it.
1082092
my housing is different than the picture, it's split right in the middle instead of towards the top, but there's no trick to opening it, sometimes it's just harder than others, be sure and put some vaseline on the rubber washer when you reassemble
135829
You can try pushing from the holes inthe top.... I had no problem, I just pinched the bottom of mine and bent it. There are actually 2 of them inside... hope this helps
1829605
We also had this issue. I turned it over and drilled a couple of holes in it. Not ideal I know, but it worked for us. :)
906792
You may have cross treaded the top. Easy to do, remove the top set it on top again, back it up like you are taking it off very slowly. You will fill a slight click when it lines up properly. now tighten.
984559
Hello it actually bothered me too. However I decided to place it on top, since the screen is heavy and is not moving at all at bottom. I am in agreement with other comments if you feel that is going to move the other two at bottom would certainly solve this problem. Hope this helps.
840923
We tried to do the same thing. Instructions said not to overlap so it was too long. We sent it back. Hope this helped you.
2058426
Had the same problem...you have to push the small gray button on the bottom up, while at the same time sliding the compartment open to the side. Hope this helps!
487676
Try sucking the air our before you close it that way it's a tight fit and if that dosent work try adding some foam around it.
18881
Having the same problem with mine! Please help! I tried everythign mikob suggested. Adding more paper, less paper, checking that it was pushed in all the way, ensuring the correct size was selected. Nothing is working... Could this be a defect?
2041580
hold each side towards the middle (top) gently pull apart and/push together to make bigger or smaller. Good Luck
310689
Not to sound like captain obvious or anything but perhaps you are putting in to much water? I would play with the levels a bit. I fill it to just below the line and mine come out great every time. It takes some experimenting but is worth it once you get it down. Good luck
773524
It could be that there is too much moisture or it is too compact. I have seen both. I wedge a 1x4 between each layer on the outside so they don't compact each other as much.