How to use this product: Is my product defective or is there something I'm not doing right?
462800
If you call Microsoft Supplemental Parts (800-360-7561 toll free USA & Canada) they will give you a fax no.(716-447-7330). All you have to do is fax them as follows: 1) To: Microsoft Supplemental Parts 2) Your first & last name 3) Your complete address 4) Your telephone number 5) Your email address 6) A photocopy of the bottom of your mouse (make sure that the Product ID information on the mouse is legible). Hth, pv
1925656
Follow the instructions provided. You might gave a defective product and might find the need to return it.
434052
Send it back it is defective. Mine was fine. Yours is not the way it should be.
1195609
I couldn't figure it out either. I'm gonna contact the seller. Hopefully that will help. I'll let you know if I find out how to use it.
1653248
I did not have much success with this product. Perhaps it's just me but I won't use this anymore. Good luck
1252072
I have the same problem on mine , I cant get it too work feel like I have been ripped off , let me know if you get it too work .
243230
I am thinking you got a defective product because mine works perfectly with no gaps, etc.
2078848
J. Richardson - we have had a few ask this or a similar question - but no feedback yet. If you would like to experiment with it we would be happy to offer you a full refund if it doesn't work. Thanks, Don
2271359
I've used it either way with similar results. I feel as you do about the instructions - very vague. This is something the instructions should be more specific.
917495
I think you have a defective model. I had to send my first one back because it would NOT scroll to the item after I clicked on the first letter. I have a feeling a whole bad batch of these got past QC, which is a shame. My advice would be to send it back, or get in touch with Tech Support if they have one, or the manufacturer. Good luck!
961062
Hi there! I've used this item. What is the problem that you're experiencing?
63476
I think you have wrong.person. I have used the product it works but no clue on your question
1734501
I did not have that experience. If it continues, I would return the product. For me, I had an excellent experience with this product and I have had it for over 2 years. Best of luck.
1231552
mine works just fine, it is probably defective. I would try to exchange it for another.
1714702
Sounds like you have a defective product. Exchange for another. The one we have works well
2160015
I have not had this problem. I would think that this is a manufacturers defect and that the product should be returned.
819425
So sorry, I cannot explain it. Just went back and ran a label on mine to see if anything went wrong. It did not, so you may just have a defective item.