I've only had this mop for a few months and it has stopped working ..... no steam. I've purchased a new filter but it still won't work? What's wrong
1521371
Sometimes if the water bottle is not pushed down firmly the steam stops working. Also we only use bottled distilled water to prevent calcium build up.
1521372
make sure you only use distilled water......if not,...try cleaning machine by running cleaning solution through
1698298
You are lucky yours is working!Enjoy it while it lasts. Sadly mine didn't last long.l have been meaning to update my review.Very disappointing!I am back to using cheaper hand held ones!I did find if I rinsed it immediately then cleanup was easier than if the froth dried and became hard to clean
1697834
While I don't have the unit (bought it for a friend), if the item isn't working, and you can't return it - if the item is heating, I'd try to see if "maybe" the water spouts became clogged? If you have no other recourse, you may wish to check with the manufacturer and ask them what they suggest? It may be something as simple as steam-cleaning the machine with something they've found works well?
1017673
I had the same problem. I tried to remove it as they showed in the commercial but I ended up breaking it. :-( Too bad because this really is the best mop I have ever used. Very easy to use.
2150477
I had this problem too. lol. Be sure that you are holding the handle at the grip part. In this picture, its the middle part of the handle that is colored red. If you hold it anywhere else, the handle and the mop head will come apart., Try it. I hope I described it correctly, if not get back to me. Youre gonna love this mop
2218082
The same thing happened to mine when I was using tap water in it. Even though they say you can use tap water I couldn't use it in mine because it stopped working. I ordered a new one and only used distilled water in it. It's been working for a couple of years now. If you contact the Shark people, they will fix it for you but you'll have to ship it back to them.
907883
Hmmm I don't know why that would be happening, just run it a few times maybe just to clear it at what point does itn spatter?? When it first starts to steam ?
1434003
I purchased the Oreck almost 18 months ago, within 9 months, the steam switch stopped working. I took it back to the local dealer. They replaced the steamer with a new one and within 6 months, this one is not working. I guess I will take it ba k again and see what happens. I am pretty unhappy at this point. It worked good while it lasted.
1604159
Mine stopped steaming so I just use it as a damp mop. Tried white vinegar to clean it but did not work
1180315
Amanda, if you're using tap water then I can likely solve your little problem. And believe it not, it's little! Remove the mop head at the neck, where it joins the body. There in the neck you will find a small pinhole that sends the steam to the mop head. What happens is that tiny pinhole gets clogged with mineral residue, calcium, etc and steam can't get out. The fix is to UNPLUG THE DEVICE AND LET IT COOL OFF! Then straighten out a small paper clip, slide it up into the little pinhole, and run it in and out a couple of times to remove the deposits. I keep a straightened out paper clip in my cabinet for just this very purpose. Plug the device back in and see if that doesn't fix the lack of steam. If it does, keep the paper clip handy for future clogs. If it doesn't, well, that means a call to Shark Customer Service. They are the ones who told me how to do this :). Good luck!
1225168
I don't know. I did not have that problem. Some things to consider: Short in wire, the GFI isn't on. Perhaps calling customer service can help. I found that most helpful on issues relating to other items I had purchased through their website. The mop we have works like a charm. Good luck.
568091
That can happen if you press the steam button too long. The trick is to press it and then mop the area, then go to the next. In other words, press as you move the mop forward, then stop pressing as you pull it back. If you continuously press it, it is getting too wet and can streak. Good luck!
1272369
Sorry ! Mine works just fine! As a matter of fact , I am thinking of buying another one Do you clean the filter? That might be your problem?
317548
It is hard to say why it no longer lasts as long. I have not had that issue even with new filters. It could be something has gotten worse from your water source. Maybe your hot water heater is releasing debris. That is my best guess. Sorry I can't help further.
721753
did you ever get your steamer to work. I have to keep hitting the reset button. It only last a couple of minutes and the steam quits again. Someone said I may need a new thermostat. Just wondering if you found a fix or tossed it!
1225169
Pull water container and insert back. Sometimes that does not fit properly and does not produce steam. Use only filtered water. My is perfectly working so far.. Call Black and Decker for trobleshhot your problem...Good luck
1659002
I just got mine a couple weeks ago and have used it 3 times. I do see and hear the steam when using it, it sounds like something might be wrong with yours.