Do you use both batteries in it at the same time, I can't get it to come on, I have both batteries in it.
1520053
Yes. If you put it on the floor and kinda nudge it so it drags a bit....it should come on. Oh...and it works best on a hard floor, not carpet.
1520054
They most likely sent you a faulty one. I received one that didn't turn on as well. I contacted the seller immediately and they sent me a working one.
699550
Take the battery cover off and take out one battery. Then put the battery back in and close cover. Push on button and it should stay on still you turn it off. This sounds crazy but I'm pretty sure that is how I got it to work.
460587
Although I read about this sort of thing from some other reviewers, I did not have this problem. I added the charged batteries, turned it on, and it worked. I don't know if there's a remedy other than exchanging the product. Sorry.
1071956
No. Both have worked very well. Have you reinstalled the entire thing, including the batteries?
1556199
Try removing the batteries then put them back in. If this doesn't work you are SOL.
40243
The battery will be dead until you charge it, but the grip takes power from both batteries at the same time, so you wouldn't have a situation where one is dead and the other is not unless there was something wrong with the battery.
1435680
my suggestion is to first replace both batteries. If that fails, write to them on their support page. I was skeptical that they would respond quickly since they don't have a phone number, but I got an email within 24 hours with the solution to my problem.
9277
No it's either or, you cannot have the screen and the battery on at the same time. The screen eats battery very quickly so I understand why you would want both, but no it won't work, sorry.
1149906
Try taking the batteries out for an hour from both units. Re-sync. Good luck.
1325635
The same thing happened to me. I bought 2 of them and 1 don't turn on . I also replaced the batteries and it still doesn't work. I don't know how to replace it eather because the packaging has been taken out to the trash.
1475143
I believe you just store the second battery for when you need it. What I would try is when the first battery dies switch them around and see if it still works. I was under the impression it would use them as needed so you would not lose power until both batteries were dead but not sure this is the case. I hope this helps.
1819387
I didn't. I took it out of the box, put some batteries in it and it worked perfectly. I'm not sure why yours didn't work. Sorry.
1772119
I am using energizer batteries with no problem...It may be that the unit is defective. Good luck!
600356
Yes, I did change the battery in mine because it wasn't working. I have two lights and one quit working. I bought replacement batteries and changed them with no problem, but the one still didn't work. Unless you know it it the battery for sure, I would not waist your money on new batteries if it just doesn't work.
1093410
make sure you are pressing the metal on both hands. I thought our batteries were dead, too. but they were not. My next thought was to take the battery out and check the size, but that wasn't necessary.
1390090
Hi: I had that same question. So I just bought the battery thinking that would solve the problem. But it didn't. So I ended up buying the charger and that just prolonged things.MY advice, purchase BOTH at the same time and be done with it.JOHN
664828
The same thing happed to me. Once I got that error message I was never able to get it to work no matter how many different batteries I tried!