No warrant paper received. What should we do if the phone has some problems?
1518266
One needs to contact the seller and one can send back the phone if it has a problem and they send you another one.
1066179
Hi Kristen...I had no complaints at all the this phone.. If it is a brand new phone... Please contact the seller and ask for an RMA.. If it is not, it might be the cam it self or that flat tape.. Either one they shouldn't be expensive.. Please contact www.bluproducts.com and they will help..Kind regards,Joe
1066181
Hi Kristen... I had no complaints at all the this phone.. If it is a brand new phone... Please contact the seller and ask for an RMA.. If it is not, it might be the cam it self or that flat tape.. Either one they shouldn't be expensive.. Please contact www.bluproducts.com and they will help.. Kind regards, Joe
1241014
Hello! If the phone doesnt work properly just send it back where you purchase..and email the store where it from the cellphone that you want a different one or replacement.
1931367
I'm with AT&T; and the phone is not working. At&t; said they can't do anything couse it's not there phone. When I called to the customer service #from the box they told me to go ahead and take them to the court if I'm not happy I will never get anything else from them
361385
Im sorry you had trouble. Ours works perfectly. My son even dropped his phone in the dish water and the phone was dry as can be. I will ask my son when he gets home if there is anything you can do.
1965288
Unfortunately, none that we know of. Good luck, we love the phone and have had no problems since it's purchase
564419
It might be refurbished please take out The battery and look if It say remanufactured or New! I asume That you bought The Phone New so check It and its rare because when i bought It came With everything but i dont notice It Was remanufactured so i dont send It back later i realice The ugly truth but Was too late i Was already In my country! :(
819193
Hopefully you saved the paperwork as I would call them directly. I am not at home and do not have the paperwork but, I know they had a customer service number.
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
140024
Contact Otterbox. This problem should be covered under warranty. They will be able to guide you through the warranry process.
842916
Hello Erik, I can not guarantee you that the phone you will receive will be original. But, I can guarantee you that the phone I received was. Also, having no warrant means that if it has any defect you can not complain to the store to get other (a new one), or fix it without spend some $$$. Till now, one year later, all the two I bought are working very well (also they got the last update to Android 4.2.2).
1501599
My phone working, maybe it has a problem. Why don't you contact with Amazon?
581339
Mine came with all the necessary papers in the box, which would lead me to believe if I have issues I can send it back under warranty. I haven't had any issues on mine though.
64122
We ordered two phones. We never received either one. One phone has been confiscated by US Customs in Miami.
2234889
I would suggest to call the phone co. Ask if they have a service of a no contract phone. I like the phone..no problems
609050
You should have gotten one since phone can't work without it. I'd contact Amazon and the one that shipped it. That information is on your order details.