I bought this printer last year, I bought a Magenta cartridge online that causes printer to say, "replace unsupported magenta cartridge [32,36]" ????
1502906
Heh heh, is the cartridge a genuine Lexmark product? Because the literature says that Lexmark is all you can use. If it is a Lexmark, but just aged, then you might be able to talk them into a replacement. If it's not a Lexmark product, then it sounds like the printer is rejecting it, and i don't know how to tell you to override that. Hope this helps at least a little bit.
1502907
There is a chip in the cartridge that tells the printer it is a genuine lexmark cartridge. You have a 3rd party product and the printer knows it. Even though it is probably a perfectly good cartridge, lexmark is screwing you and forcing you to buy their more expensive cartridge
992925
Open up the system menu and run the head cleaning utility. If that doesn't fix the problem replace your blue or tricolor ink cartridge.
963281
Well, mine quit printing yellow completely when I tried a non-OEM cartridge, so I would say no. I am beyond disgusted with this machine. Not only will it not print yellow now, but even the black is messed up--sort of a purple color. My printer is now useless, and naturally I can't find any tech support that is worth anything. :( NOT happy.
1335426
Save yourself further headache and return it and buy new cartridges. Thats what i had to do
2271685
I've changed printers so I don't use that cartridge any more. I had one problem with a vendor that sold me two already expired cartridges, but he credited me. I haven't had any problems with other vendors. That particular vendor has excellent ratings, so I would trust him/her. The great thing is that if you're not happy with a purchase, Amazon.com will make it right!
1219515
Hi Ryan - I use these cartridges with no problem. All I can think of is to figure out how to reset your printer or printer settings (Google how to reset to factory settings)? Worth a try. Best. Josh
912547
You did not provide the printer model. Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer. (ONE cartridge will suffice for this test.) If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
995325
I have the same printer, although it is now several years old, and that is the ink cartridge I have been using. I have priced both Amazon and HP; the pricing is very similar.
433869
My printer said the same thing. I was able to force it to print anyway. I think it is something the printer manufacturer has on their cartridges that isn't on these making the printer not like them. THey are trying to force you to buy the expensive ones.
849306
I replace each cartridge one for one. GY in grey, M in magenta, Y in the yellows slot and so on. Do one at a time and you can't go wrong'
1375356
I'd check with HP. But just to warn you....one of the remanufactured cartridges from this company "exploded" in my printer shortly after installing. If you read other reviews you will see this was not an isolated incident.
1641104
No, I tried but TS won't replace the incompatible cartridges bought four months ago with the printer because it's now past their 90-day return policy. I didn't discover the problem until yesterday when the first OEM cartridge ran out of ink. I guess they expected me to sacrifice the OEM cartridge when I received the printer to be sure their TS cartridge worked.
1461520
Luana, if you could give me more information I would be able to assist you on that. I would need to know what type and model of printer that you have. Feel free to contact me again if you wish.
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
1361211
Missing colours sounds like a clogged printhead. As for the cartridge...I don't know why
1701831
I've had bad luck with re-manufactured cartridges, namely the CL 31. My Canon printer rejects it and refuses to print. Sorry I am.
1529934
I called the seller and the answer that they gave me was to just wait until the printer says the cartridge is empty then remove it and replace it. You have to physically check the cartridges to see if there is enough ink.