According to the directions you can unscrew the base and change which way it goes. I can't get it off. Anyone else with this problem?
1496579
Well, yes and no. I ordered a Hugo for my Mom. When it arrived the base was turned "cross ways". I really don't know why whey would even send them this way. To change the base there should be - (providing there hasen't been a model change) an allen set screw that holds the base in place. Use the EXACT proper size allen wrench to loosen this set screw. Then you can change base position, and retighten set screw - FIRMLY. If you don't have the proper allen wrench try and find a "fix it person". Any automotive repair person will have a good set of allen wrenches. With the first Hugo the allen screw head stripped making it unable to be removed. There were some other cosmetic damages to the Hugo so I sent it back. The replacement had the base in the prefered position. Good luck !
1496580
The Hugo people told me to stand on it and twist, that it would turn then. I did not do that thought, I seems as if that might break it. I did not like several things about this cane and I returned it to Amazon.I purchased a different brand, from Amazon [a Medline.]
756236
it is just stuck. turn it hard or put it in a vise if needed. you wont hurt it. will come off.
879411
LOL, that got me too! Actually it just screws on, but it is reverse screw (counter clockwise). Google the model and see the instructions because it is tricky to get the old one off and the new one on. I tried several times, but finally succeeded. Good luck.
1289670
The blue base will detach from the dome by unscrewing the green fitting counter-clockwise. It may stick a bit but this is the correction direction. Ideally, the green fitting should never be screwed tight.
1671010
I must admit it's a pain to take it out. I'd advise you to limit the times to take it off. First, you can use your thumbs (2 thumbs) to push on the margin of the top, and then continue to do so for other edges. I hope this helps. :)
1732381
Try putting it in upside down from the way the instructions say I put it the way it said at first and it would slide out from bottom, but I flipped and now it's great, and it will need a nice hard push for it to click so don't be afraid, but don't exaggerate on the force to get it to click.
1764872
If you start on one end and just bend the corner out on one side it will come off. You pull the corner up the slowly move your way down one side until you get to the other side. Don't pry it off. Getting it back on is the fun part. I just hooked one side and then poped the other side back on. I have only done this once and it didn't break so good luck.
1912526
I am unable to unlock mine and remove for cleaning. The arrows show counter clockwise in to unlock and it turns but unable to remove it.
786885
No I've tried but I can't get the old one out. What ashame. I just bought new ones. Hope this helped.
1966445
The silver top does not screw off or pull off. You must turn the unit upside down and and turn the bottom part to separate it from the top. Fill the top globe and put the bottom part back on. Turn the unit over and GO FOR IT!!!
276875
i have the exact same issue, i have no idea what to do with the thumbscrew. If anyone knows how to set up the base, please respond.
1382167
It doesn't seem to be removable. Mine isn't working now and I can't figure out why.
1546652
I found it to be so confusing to set, I finally gave it to my son just this past Sunday. I do not recall trying to unscrew the back unless I did initially to put in a battery maybe? I've had it a while and got so frustrated with it I gave it away. Hope you have better luck.
305346
Try asking a little kid to unscrew it. I was able to unscrew mine without a problem. Enjoy Richie, my students LOVED Richie. I have since given it to my kids for their kids, I hope their taking care of him.
94870
I had this problem in the beginning when i first got mine. All of the parts twist and the black thing inside... sorry i don't know what it is called but that could be a little difficult to get out it took me a little bit the first couple of times. Try twisting until it fully comes off. I think you twist to the right to get the parts off and to the left to lock them but not 100%.
1488831
The part where you see in the picture where the water is lifts out of the base. There is a knob to unscrew and take off. It is easy for me to do. I used to have another humidifier that it was so hard to screw off the base because I have arthritis really bad in my hands. I can unscrew this top just fine. I hope this helps. This is the best humidifier I have had.
1682021
It's held on by a big plastic nut. Unscrew that and the base will slide off.