It keeps telling us to close the hopper door which is already closed. What to do?
1492262
I had the same problem. It probably isn't the door itself, but the plastic cover piece that you are supposed to put in before you close the hopper door.
1492263
There is a magnet detector on the clear plastic cover. Has that made contact properly ? Are beans keeping it from setting properly ?
1436042
I do have problem in getting battery door to close. Not sure I'm doing wrong and it's a defect one.
1003560
Make sure all the drawers are completely shut and them try to open the drawers. Only answer I can think of....
1895356
I asked same question and deleted it after a couple crazy answers. There is no way really. You could take the hopper off, but it would be a big hassle. #1 thing they should try to improve: easily swappable hoppers. Charge extra for a second one.
291452
Send it back. They should replace it. I have had mine for more then a year and it stays closed.Henry
1377159
Hmmmm.....I just got the same error and I can not even open the tray door as well. Did you by chance get a fix for this error or does anyone know what it is? I have done search after search and can not come up with anything. GRRRRRR
818650
Unlock the bean hopper with the rotable switch on front. Remove the hopper and remove any bean dust or beans. Make sure the internal part of the mechanism is cleaned regularly. Reinstall the bean hopper and make sure it locks back with the same switch you used before. Good luck
2096510
I got the same thing. The parts list calls it an "Agitator Knob". Inside the hopper at the bottom there is a threaded hole. After it is installed, it spins as you crank the handle, agitating whatever you have in the hopper.
378380
Mine re-locks after a time out. When I leave, I just close the door and it's locked.
493186
I asked the same question several weeks ago as I lost several of the screws that hold the hopper the first time I used it and never heard back from anyone. Good luck; let me know what you find out if anything.
1467802
My husband has been fighting with his too for weeks now. He's tried re-setting several times with no luck. We have been manually opening our door ever since we bought this one!
1497604
Wait. Sorry. the exit off the slide is open. There is nothing to close off that opening. the other exit has a mesh closing with Velcro.
818648
You can try opening the little door under the bean Hopper and cleaning the entire shut from the grinder. You can pull the lever next to the door to manually open the door to the basket and push the clogged grinds in. You need to do this at least once a week.
1354257
I just turn the gate opener off then turn it on again. Usually this fixes the problem.
1229054
There is a setting in the setup that will get rid of the warning after the first time you power it up and the door is closed.
2185792
I had the same problem and fixed it by bending the door so that it was tight. Did it by hand and now the door is held firm but not to tight. This corrected the issue. BTW, we love the game.
288571
I can only think of one thing. Is it way too full? Can you get it open about an inch and no further? If so, you can try shaking the shredder to settle the paper shreds and fish out what ever you can and little by little get the drawer open. If you can not budge door at all because it is REALLY stuck shut, that is another problem. All i can think of is pull super hard or use a pry tool (screwdriver) to try and get it open. Best of luck. stephen c cooper