I have sent you the order number twice now, and you have not responded yet. Is there a problem with the warranty you gave on item??
1500039
I have forwarded this msg to the person who purchased this item under my account. Karalyne
2079427
Contact the seller. I had a very similar problem when the 1 that I ordered, and they replaced it right away.
2073146
Mine went out and they said they are shipping me a new one. I am still waiting but the tracking number says it should be here today. Sooooo... The person I was interacting with via email was polite and ready to make sure I was a satisfied customer. I can answer this question better once I receive it.
620667
You can send them to contact seller. You order is in pending, when it comes out of pending I can send you a email and you can respond to that.
718319
U can't have to order another 1 I had the same problem sent it back haven't gotten another yet
927323
Dear Murray, Would you mind providing your order number so we can find out what has happened with your order. Please also let me know if I can assist you further. Thanks and have a beautiful day! Catherine Iderma Customer Service
693623
This happen to me with my first order. I just called amazon and they took care of it.Hope this helps. C
2189382
We are sorry to hear that. Could you please kindly tell more details of your problem at this Email: atc_llc_1902@yahoo.com, along with your Order ID. Our customer service will help you. Regards,ATC customer service center
670327
How long time ago did you buy it? Still under warranty? Then should be a phone number on the back of the instructions, try to find the number or email address...
876815
No, I had the same issue. I just did not bother. I figure one could happen, but two would be rare, and can only be an issue of a manufacturing issue, in which case I have purchase other products, and had not had any issues. Will never purchase from this company again.
1989472
Email the company with either your order number or a screenshot of purchase info. I got mine replaced but then had the same thing happen. I believe I could have sent them in again but think done with this brand. :/
1353463
You may have a defective one. We didn't have trouble with ours. Maybe have them send you another?
1253833
Contact the seller and provide your order number and address to verify proof of purchase and they should be able to send you a replacement
1441536
I am also curious. I received mine a few days ago, and haven't had any problems... whats the deal?
534684
Umesh,PLease let us know in what condition it arrives, any problems and if you have the full one year manufacturers warranty. Thanks!!
325821
I have same problem - company want £25 for replacement!!!! Told them it was still under 2year warranty - now despite numerous emails from me - they won't answer
836549
I haven't had that problem, try calling or emailing them. I got a response from them in about 2 hours and they kindly resolved my issue..maybe they can help