Loaded cartridge correctly. Won't write. What do I do now?
1507564
Of course double check the cartridge; tap gently several times on the end of the pen; make sure the tines are aligned. I wish you luck. Let us know.
1507565
Don't hit the nib or press hard on it as other commented. Doing so can permanently open up the nib and you will get a pen that runs constantly. You can place a tissue under the nib or run water on it to make the ink flow. Once you see the ink, you can start writing. Every once in a while, clean the nib by soaking in a cup of water. Dried ink will clog the nib. Air dry thoroughly before use. Also, make sure you have the cartridge inserted hard enough that it breaks the seal. You might have to push it in a bit so it will stay connected. Make sure the cartridge is new.
1507566
Try the following: 1. Press slightly on the cartridge to get the ink going 2. Put the lid back on and shake the pen down quite strongly (as if you were going to hit something down with it) again to get the ink going in the pen.
1507567
Try the following: 1. Press slightly on the cartridge to get the ink going2. Put the lid back on and shake the pen down quite strongly (as if you were going to hit something down with it) again to get the ink going in the pen.
678720
All refilled cartridges don't register because it's refilled. I remove mine, give it a shake and put it back in. It still says it's empty, but it's printing!
2056327
You will want to make sure that the cartridge is seated properly. I have had them stick up a bit. If that doesn't work, contact the helpline. Good luck!
979360
The newer cartridges have micro chips which maybe need to be reset I found ask.com and tube helpful
1026872
None of my inks works? My printer says install the appropriate ink tanks. how can i make them work?
828383
I think your second cartridge is not working. I had the same thing happen. I just ordered a new cartridge. Hopefully the next one will work. Or I will be returning it.
419761
I don't know what to tell you, mine fired right up and went to work. Maybe a test print or unplug the machine? Sorry!
2268225
Pat, I always assume the basics first and not knowing your expertise, just make sure you pulled the seal tape, have the right cartridge, reboot the printer, etc. Then I'd look at the printer's web interface, and the Windows troubleshooter before giving up and returning. If it's something you're doing, a new printer won't be any help.
1629659
What exactly is the issue you are experiencing? Please advise with the codes on the cartridges received and whether the fit your printer, as the ones you ordered are the correct one for it. Please contact us and if all the troubleshooting failed, we will proceed with the replacement instructions accordingly.
497634
Try to firmly and evenly press the cartridge into place Also make sure the plastic seal is punctured. I installe dblue an dthe same thing happene dto me Monkeyed around with the printer until it worked took about 45 mnutes also turn printer on and off
1815883
I kept getting that message, too, when I first installed, but finally figured out the problem was with the way I was installing and not with the cartridge. Unfortunately, I can no longer remember what I was doing wrong, but before giving up, start from ground zero and carefully go through each step again. You may have inadvertently overlooked something that will seem obvious after you notice it; that was my experience.
979116
I hope you kept your packaging. This happened to me and I learned the hard way that if the cartridge is beyond the expiration date, it will not work! The expiration date is on the outside of the original box. So it is critical you check the date before you open the box and install a cartridge that will not work!
2114000
I recently encountered the same problem. The printer will not let you continue unless both Cartridges have ink. You most replace the empty cartridge in order for get your printer to work.
2130224
When I purchased this brand the reviews says that it may take a few tries to get it to work. I had a cartridge that did not work, and I removed it and put in back in and it worked.If that does not work I would contact the seller for a solution. Hopefully, this works. :)
2148068
I would trouble shoot this process: retry the old cartridge to verify the printer works; if yes, then retry the new cartridge and verify clean firm contacts; if still not working, then it is possible the electronic PCB board on the cartridge is at fault requiring a replacement.
219703
Contact the company. They replaced the one my machine did not like, no charge. The other cartridge I had ordered worked perfectly. No complaints at all. Great price, great service.
1936086
Yes, we can provide you with appropriate troubleshooting. Before we proceed, we would need the codes on the cartridges you are having this issue with and if the correct cartridges were received. We may be reached on 1 866 787 1223 - kindly contact us and we will do our best to rectify the issue. We will await on your call.