i order saltwater master kit and got the fresh water master kit it will not allow me to return the item .what should i do .
1510671
Email them, if you can prove that you ordered the salt water one and received the fresh water one they should have to refund you or send you the correct one.
1287711
Please go to your Amazon account, click on Your Account, then click return or replace items. Answer the questions and Amazon will provide a shipping return label. OR...call Amazon custom service. Because this item was shipped from Amazon, all returns are handled by Amazon. Thx! -Mary
2218299
That doesn't sound right. I think I'd contact aquasauna and exchange it out.
1956281
In my case, i received a different model than i ordered, BPS9/S, for that reazon i can not let you know any advice. Also i complained abouth this issue and did not receive any answer.
1365193
I can find no salinity refractometer with those scales. Send it back. If you didn't get what you ordered, they need to make it right.
1915556
Get in to your Amazon purchases and go to the plunger purchase. In that order page there SHOULD be a "contact seller" button. If not write a review and tell Amazon of your problem. They are very good about replacing items. I have had to return only a few, but my experiences have been good. Hope this helps!
2159419
I would go to best buy. at least you can return it without having to pay return postage. especially if you're not satisfied. good luck
398900
I am not sure what you can do if you bought the download version. If it's the disc version as said in another one you can go into your orders and go through the list and find the return/replace and go through the steps.
705585
I know..that is my dilemma. This company is not being helpful regarding the refund and return process. My next step is to call Amazon regardin the issue.
1103745
Contact the vendor right away. It should be listed under the Seller's information and tell them the problem. You might need to go under Your Account in order to contact the vendor. Also, there is a section on Amazon for Returns & Replacements. That might also be a good place where to start. Hope this helps. Sorry to hear about your issue. I have one and no problems. Love it.
641248
click on your acct, then orders affter you find the item in orders a pop up should open that has the option to return. you may have to contact the seller since its a warrenty.
1072874
Amazon has a great return policy, provided you're within 30 days of purchase. Because you ordered the wrong product, you'll need to pay the return shipping but they'll refund you fully.
1504428
That was not the case with my order, so I would just place your order request and wait tillyou receive the wok. As with Amazon's refund policy, a return can always be done to correctthe customer's order.
1755529
I returned the product and got refund. It was not new. I found another provider and they sold new product.
2276798
I purchased this kit awhile back form someone else. When I went back later to order it again it wasn't available.
232308
I received the wrong Woody and was given the option to return it for a full refund or keep it and receive a partial one (which is what I did), so I'm not sure. Maybe contact the seller and ask them?
1946422
I just clicked through to the IGet seller info, under "replacement & returns" and it refers back to Amazon. Im guessing you would have to go through Amazons process.