This phone is on the extra handset (not the base) on my desk which is also near my router and modem. Since I plugged the new phone in, I have been having internet drops. Would putting the base on the desk fix that? What else can I do? I telecommute so I can't keep having my internet drop each time I am on the phone. This phone is on the extra handset (not the base) on my desk which is also near my router and modem. Since I plugged the new phone in, I have been having internet drops. Would putting the base on... » Read More This phone is on the extra handset (not the base) on my desk which is also near my router and modem. Since I plugged the new phone in, I have been having internet drops. Would putting the base on the desk fix that? What else can I do? I telecommute so I can't keep having my internet drop each time I am on the phone. « Show Less
1510118
I don't know. I have one handset right beside my router and do not have this problem. Did this start happening when you got this phone? I would try plugging in the charger somewhere else, try another phone, not part of the system, maybe change the channel assignments for your wi-fi or call your internet service provider. The more information you have on when exactly this happens, the easier it will be to fix it.
1510119
I do not have a definite answer. We live in the country and have DSL over the phone line and have experienced no interference with the DSL signal and the phone but our base unit is some distance from the modem and router. However, we use one of the handsets quite near our router with no trouble. If it is relatively easy to put the base unit on your desk, I suggest you try it to see if this eliminates your trouble.
626325
I don't have any of that issue with mine. I have the base set close to my router an several others close to a few of my other pc,s an had no instances of losing internet.im using Comcast for my ip.
55706
Make sure your data is there on. I like this phone, got it for my mom 6months ago and she loves it. But every now and than I notice the internet stopped working and when I check , its had the data off. It'll work on WiFi if your in a WiFi area.
803636
They supplied me with one after months of arguing with them about dropping my phone calls. I did a factory reset, new phone, then new sim card and nothing worked. I should be receiving this from Verizon today and hopefully it solves my issues. I had no issue with my service the first year I had the phone then they believe they lost a contract with a tower which made my signal drop down.
641123
No never, it doesn't have anything to do with internet connections, It just rests in this cradle -- however it's designed -- you can't use the computer while it rests in this BookArc.
1443224
Make sure that the phone is plugged in and that a working phone line is attached to the base. Select the right button on the handset for the phone line that you have plugged in the the base. This should solve your problem.
1686022
It is not connected over VOIP. This device is basically a cell phone in a box. It is possible that your cellular phone has poor reception or has reception problems. Or just that the home phone device has a better antenna.
1981871
If the base station phone is working, then I'd suggest unplugging the base station and putting it in another phone jack in the house. The only time I've gotten that display was when my FIOS line was accidentally cut. It just sounds like the base station isn't communicating with the handsets. I have two different cordless base stations in my house, and haven't had a problem, but that doesn't mean it couldn't happen.
1079782
I have not experienced a dropped call. However, keep in mind that this phone goes as your internet service goes. If the internet is interupted then your service will be too.
2239294
While I haven't used phone frequently in the situation you described, I can advise that I have not had a problem. The one disappointment that I have with this phone is that the cord is not replaceable. I had hoped to use as a wall phone, but cord is much too short. It has been put into service as a desk phone.
2281891
Thanks for your reply. Now my decision is whether or not to give up the home phone or buy another router.
2273516
Thank you all very much for the feedback. I've had my previous phone for going on 6 years now actually, and all calls were placed from my house, where I've made countless calls without a single instance of a dropped call before this new phone. Perhaps I did get a lemon. I'll look into exchanging it (unwisely I purchased it elsewhere). I'm back to using my ancient phone in the meantime. :) Thanks again for the feedback!
2048935
i used a separate phone just connected the modem...i was using the land line and Skype (with two phones), found myself using the land line infrequently finally cut the the cord... and just use Skype for home and office saved lots
1171019
Just popping in a phone sim card in it will make it work like a phone.But to have mobile internet you will have to let the technicians at your mobile phone/internet company configure it.In my case i purchased a new sim card just for it.They needed to activate the service for me. If you are a little worried then check with them first before making your purchase. Mine works perfect and i have no regrets.
2261943
I just checked it out and have exactly the same problem. Turned both phone and router off and on, but still doesn't work. Skype on my PC seems to be working all right. What's going on?
619994
Looks like Gary has answered your question. My phone is set up on my Wi-fi in my dining area; modem is in office, several feet away. I will, periodically, get "burps" in internet service and have to re-set up Captions. Easy enough to do. Just follow instructions. Don't forget - you will need your WiFi pass word to re-establish the connection. As Gary also pointed out, you do have to get used to the lag in the caption and, you might want to explain to your caller lag in conversation - maybe ask them to slow down if it's something important you are discussing. This phone is outstanding and, worth every penny. I recommend to everyone, whether there is a hearing issue or not. Go for it! Looks like Gary has answered your question. My phone is set up on my Wi-fi in my dining area; modem is in office, several feet away. I will, periodically, get "burps" in internet service and have to re-set up Captions. Easy enough to do. Just follow instructions. Don't forget - you will need your WiFi pass word to re-establish the connection. As Gary also pointed out, you do have to get used to the lag in the caption and, you might want to explain to your caller lag in conversation - maybe ask them to slow down if it's something important you are discussing. This phone is... » Read More Looks like Gary has answered your question. My phone is set up on my Wi-fi in my dining area; modem is in office, several feet away. I will, periodically, get "burps" in internet service and have to re-set up Captions. Easy enough to do. Just follow instructions. Don't forget - you will need your WiFi pass word to re-establish the connection. As Gary also pointed out, you do have to get used to the lag in the caption and, you might want to explain to your caller lag in conversation - maybe ask them to slow down if it's something important you are discussing. This phone is outstanding and, worth every penny. I recommend to everyone, whether there is a hearing issue or not. Go for it! « Show Less
1698010
Hi Angela:I can only give my own experience. The box where you plug the phone in has two Ethernet jacks. When I first set up the system I had one of the jacks connected to one of the Ethernet jacks on my Wifi router which is plugged into a modem that provides internet connection. This was not very reliable so I call Phonepower and they said to plug the phone box directly into the modem and plug the Wifi router into the phone box and this has worked pretty much without any problems. The phone box itself has no Wifi connection unless they have boxes that are different from what I have.Thanks, Jerry Hi Angela:I can only give my own experience. The box where you plug the phone in has two Ethernet jacks. When I first set up the system I had one of the jacks connected to one of the Ethernet jacks on my Wifi router which is plugged into a modem that provides internet connection. This was not very reliable so I call Phonepower and they said to plug the phone box directly into the modem and plug the Wifi router into the phone box and this has worked pretty much without any problems. The phone box itself has no Wifi connection unless they have boxes that are different from what I... » Read More Hi Angela:I can only give my own experience. The box where you plug the phone in has two Ethernet jacks. When I first set up the system I had one of the jacks connected to one of the Ethernet jacks on my Wifi router which is plugged into a modem that provides internet connection. This was not very reliable so I call Phonepower and they said to plug the phone box directly into the modem and plug the Wifi router into the phone box and this has worked pretty much without any problems. The phone box itself has no Wifi connection unless they have boxes that are different from what I have.Thanks, Jerry « Show Less
363543
My phone is on a router and is on the same desk as my computer. I haven't had any trouble with any noise or disruption on the phone. Every conversation is clear as a "bell". No static or anything. I love this phone and am so happy I decided to purchase it. Best phone I have had for a long time. I highly recommend it.