I ordered this, but there was no dry ice in the box. It was melted and leaking. Why?
1490973
there should be dry ice in there. email the company. they have really good customer service
1490974
I didn't know it would be shipped with dry ice and it was left at a shipping depot for a few days beforeI picked it up. The package was leaking.
1490975
They forgot to pack it in dry ice so it melted, I'd say it's no good. I've also experienced some of the bags leaking at the corners which would explain why yours leaked
1490976
I've ordered it twice and it doesn't need the ice. I just put them in the freezer when I get them. They are great!! But I'd call the company if they were leaking.
1490977
Did it sit out for awhile before you opened it? As soon as it is delivered, I unpack it -- which is problem if it gets delivered while you are at work! I would contact the company though, they ARE AWESOME and respond QUICKLY to any issues.
706564
No. I sent mine back bc it was shipped without a ice pack in the middle of summer.
1849556
I'm not sure since I've never made one.....the issue that I had was with too much ice and frozen product. When we added some additional liquid it worked well.
1185494
Mine came empty although there was a trace on the dip stick. I just figured it was test run by the manufacturer and drained. Can't really suggest to you what this means. Was the box it came in without damage? Mine was clean as a whistle. Walt
2206598
No this is not dry ice. I would not recommend cutting open. It feels like a gel substance.
1982048
Had the same problem. Tried ordering in April same result. Seller refunded money the first time but not the next time (different seller). I contacted the manufacturer, who said that they do not recommend ordering them by mail, because they are designed to melt at temps of 80 degrees F and higher.
847435
Mark as defective and exchange or return it. Mine did not leak at all. It just couldn't keep anything hot.
154158
I don't personally ship anything through Amazon because I'm not a seller since using the site. If you mean how did it come when I did buy it via Amazon's service once in the past, I believe I did receive it on dry ice. I know for sure it ensured delivered cold just so you know.
824387
It might got "activated" during the shipping. If so you need to boil it in hot water till all the crystals are melted and it is in and liquid consistence to "reset" the heat pack.
1422011
This is odd my fridge is so amazing and quiet and keeps things perfect~~ love the size and the fact it will not freeze it just keeps things perfect!! sorry that you must have a defective one~~ i also bought the extended warrenty but do not need it as of yet~~ hope i never do~~
1169108
I suggest you ask The company shipping it. I am a user of the product, not the retailer. It should ship in dry ice just so you know
710069
NO, it is not shipped in dry ice. If you live in the south do not order, because I received a big melted mess.
2206597
No, it is not dry ice! It comes in a sheet that you freeze to activate. It's reusable, light weight and in my opinion a terrific product. I used it to keep some food frozen for about 16 hrs.
164041
well by the time the shipment got to me the icepack had melted. But that never seemed to alter the effectiveness. I suggest you use an icepack for as far, or as long as possible until you reach your destination :)
17572
Mine arrived without any crystallization and I have ordered more than one time and have never seen this. It never crystallized in the bathroom cupboard over time either. I wonder if you can write to the company to see if they know what the scoop is on this condition? Maybe some things might partially crystallize when subjected to temperature extremes, like possibly in transit. I'm sorry to hear that yours arrived that way and I hope you can get the mystery solved.
1197482
Yes, with dry ice and you will receive it quickly. The times I have ordered this item, I did not experience any problems.
524471
My had an ice pack around it when I ordered it. So maybe you just received a bad one?