i bought a clarisonic about 3months ago and now its not working... what do i do?
1514853
If you bought it on Amazon you should send it back for a refund. Just contact the seller to tell them what happened
1514854
contact the seller. I had the same problem. they charged me a restocking fee of 22$ but they did allow me to return it and gave me a refund minus the restocking fee.
1514855
Since it's a gift I purchased for my daughter in Australia, I contacted the seller. He originally said he would replace the item but later came back & offered me half of my money back. I didn't feel that was ethical or fair so I filed a claim with Amazon. If you have registered the warranty with Clairsonic, I would contact them first. If not, then I would contact the seller. Good luck, I'm still waiting for a resolve.
1514856
Call Clarisonic and give them the serial number from the bottom of the handle. Or try to register it in their website. If its fake it won't register. Or they can tell you it's fake. Then contact amazon. They eventually got me a full refund. They sold fraudulent merchandise. Big no no.
27887
I made a phone call to Clarisonic - number was included in the box. They replaced it free of charge and sent me a new one. I was very pleased.
153952
Did you keep the little instruction manual? . . . Lucky for you I did! There is a warranty on it! Their 800 # is 1-877-299-1296 or Email support@ozeri.com I hope this works for you. Have a wonderful day!
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
2072967
I threw out the Clarisonic device once it stopped working. I no longer have it.
1438363
Mine was a counterfeit too. Better to buy from Clarisonic directly or an authorized retailer instead. The serial number was not valid according to Clarisonic when attempting to register it. When I requested a refund I was given a full refund, no questions asked. In fact, I was told that I did not even need to return the item at all. Also, there was no seal on the lotion tube. I ended up buying direct from Clarisonic and I was surprised to see the lotion had a seal. Hmm... I wonder what was in that tube? Buyer beware!!! Strange that seller's address in the shipping box led to a house according to online maps. Mine was a counterfeit too. Better to buy from Clarisonic directly or an authorized retailer instead. The serial number was not valid according to Clarisonic when attempting to register it. When I requested a refund I was given a full refund, no questions asked. In fact, I was told that I did not even need to return the item at all. Also, there was no seal on the lotion tube. I ended up buying direct from Clarisonic and I was surprised to see the lotion had a seal. Hmm... I wonder what was in that tube? Buyer beware!!! Strange that seller's address in the shipping box led to a house... » Read More Mine was a counterfeit too. Better to buy from Clarisonic directly or an authorized retailer instead. The serial number was not valid according to Clarisonic when attempting to register it. When I requested a refund I was given a full refund, no questions asked. In fact, I was told that I did not even need to return the item at all. Also, there was no seal on the lotion tube. I ended up buying direct from Clarisonic and I was surprised to see the lotion had a seal. Hmm... I wonder what was in that tube? Buyer beware!!! Strange that seller's address in the shipping box led to a house according to online maps. « Show Less
528977
Yes it worked great but then it stopped charging and now it just a waste....so sad. Just finance clarisonic -smh-
1419432
Doesn't sound normal. When did you buy it? If it within 30 days of purchase, I would take it back to where you bought it and exchange it. If it's been longer, call the company and they will tell you what to do.
403123
We ran into the same problem.. I bought for my sister and she said she had hers for about the same amount of time and then it stopped working. I would go with a different brand if I were you!
1007439
You need to charger for 24 hours and then it shouldblast a minth before needing charged again. You also need to take the head off and make sure the inside is cleann. If it still doesnt work, i would contacy clarsonic. As long as you got it from a clarsonic approved seller, they are very helpful with problems.
1980646
I dropped mine. I called the company (Clarisonic). They were wonderful! Even though it was my fault, they sent me a brand new one! I was totally thrilled with their customer service.
1206295
E-mail Daisy and they will send you one or replace yours depending on the circumstances. Good luck!
2039169
I bought this hoping it would be a good alternative to the more expensive brands. ...it wasn't. Mine broke after a month and never really worked that well. I just ordered a Clarisonic. Good luck.
542728
Call the company. They were very good to me when I had a problem. Most likely it is under warranty and so don't wait!
785516
I believe so, but I never got that far since it quit working after like a month. I love my Clarisonic, though. Best investment EVER.
1111089
Hi. I have a Clarisonic and am able to use it with no issue the morning following the Tria but only once or twice a week, not a lot. Definitely do not do anything close to when you use the Tria, your skin feels tender for 30 min or so after, although after week and a half of Tria use, the length this lasts and its severity has diminished. I am extremely pleased with the Tria.
1125345
Not sure, but please note that Lusci Beauty is not an authorized dealer of Clarisonic so if anything goes wrong with the charger you are out of your money