Right Headphone Stopped Playing Music: Can I get a refund?
26702
I was gonna leave a reply to this but then I saw the date...... But hey some people would like to know as well so I'm going to reply anyway. Every skullcandy product has a limited lifetime warranty. You do not need a receipt and it doesn't matter where you bought them or if you found them in the garbage whatever it does not matter. Now with that being said, if the problem is a factory defect you will get a FULL refund of the price at which skullcandy originality priced the product. If it is YOUR fault then you will get HALF. So how do you redeem the warranty? Go to skullcandy.com then look at the bottom of the page and click the contact button. The page should have some red type about getting a RMA number and the word here should be brownish looking click here then just do as it says. After you fill out all the info you will need to go check your email and print out a form to mail with the product. You will need to pay for shipping. After being mailed you wait. Keep checking your email and in around 3 weeks or so you will have a email saying that you were given an certain amount of credit and you need to login to use it. There should be a password needed. Just so to skullcandy.com and login with that then go to my account and how much money they credited you should be at the bottom. This money can be used at any time and never expires. You can use all of it at once or bits and pieces here and there. How do you use it? This money can ONLY be used on skullcandy.com towards ANY of their products. When you check out you will have a pay with points option. (this was my experience with shoe blue skullcandy buds your experience may vary but they credited me $38 so i had more than enough for a new pair) I LOVE skullcandy so im sticking with the brand :)
1142155
No, it's not normal... Make sure that everything is plugged in correctly(power cord, aux cable, etc.). And make sure that you earphones and your music device are capable and functioning. If nothing works, contact Nuforce and tell them that you got a defective product and they will help you out.
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
604214
I really don't have any answers for your problem but if you could provide the model # of your headphones I could research it.
652936
I wanted to get a new one and they no longer make that headphone. Ask your local Best Buy. Sorry
1466422
I am able to listen to my music, but the microphone feature on my headphones did not last long. After a week or so, I was unable to speak into the microphone or use it's controls.
1776354
Music works good just the microphone isnot working. Also the golden color outer cover of the headphone felt off last week. Is there anyway you can send this little part to me so i can glue it back on?
667308
Sounds to me that the speaker is blown, or there might be a crossed wire. Are you still elidgable for the 30 day replacement/refund fulfillment by amazon?
760351
I know I saw then listed as discontinued....perseverance in internet searching, Ebay may get you some where. But my daughter tells me that it is a regular audio jack on either end, so it may not have to be a Skullcandy item, you may want to try looking for another cord like that? Good luck, I'm sure I'll be looking for one for myself in the future!
2081566
Honestly I'm not sure, I got rid of the headphones. Though I do need to update the review. Skullcandy did honor the warranty but had the exact same issue with the replacement headphones. Guess it wasn't meant to be.
1593340
Same thing happened to me...and I am sure Skullcandy would have sent me a new one, but I went to the A/V section (electronics) at Target (could use Walmart as well) and got a new 6 foot cord for about $7. Works GREAT! Just get any A/V cord with the same adapters on the ends. :DAND You can get one even cheaper here on Amazon:Belkin Mini Stereo Dubbing 3.5mm Plug Cable for Kindle Fire, iPod, iPhone, iPad, Android, Smartphone and MP3 Players -6feet
1925337
I don't have that problem! Maybe the sound software needs updating? or headphones defective?
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
1199153
Hi Kathryn K. My headphones worked well for about 6 months. Then left side start being mute, if I want to hear from it, than I have to tap it few times and then it works for a while and then it will mute itself again. To expensive for these kind of problems. But I guess it is to late to do something about it.
317119
I've had the same issue. I went to the Harmon Kardon website and they exchanged my headphones for free.
806154
I bought this product few months ago .Have not used it even a few times. The ear bud broke and I can not use it.Can I send for repair or get my refund.
2055102
I would try sending them a letter to their address asking for a replacement, or bring that cord to Radio Shack to see if they have a similar cord, but should it cost more than buying another headphone set, see what's the better option, I would not pay more for the cord than the whole new set.