my brushes turn off quite often when I a cleaning. Is this a defect in the machine?
1502525
If the handle is too far to the lock position or up position then they will stop rotating. The other is you may have a broken spindle and that would need to be replaced.
1502526
No I do not think so, I think the brushes are supposed to go on and off. This is how the machine was designed and has to do with the way it cleans and extracts the water.
308384
Have two, one makes a creaky noise and the other is virtually silent on the low setting. Spoke to dyson and they have some part that is supposed to address this. Hopefully it will work; as far as the cleaning the inside of the machine, there aren't any blades and I don't think you're supposed to clean the motor
1139807
I had the same experience and then mine quit entirely. I had to pay to return it to 47th Street Photo since it was not fulfilled by Amazon. They sent me a new one after about a month BUT I don't expect this one to last more than 6 months. It will never last long enough to use the brushes that comes with it.
617691
Yes, it will automatically shut itself off. If you want to keep brushing, just push the start button again.
1029495
Steven, I haven't had that happen to me yet...in fact, my clean only came on one time and has never come on again, but I can tell when it needs cleaning, so have cleaned it 3 times now...so I'm guessing it doesn't really matter if the clean lite is on or off. Sorry I couldn't be more help.
418094
First make sure that your intake hose isn't clogged. That would stop the motorized brush on mine every time. If a clogged hose isn't the problem and the reset button doesn't do the trick, then I'd call Dyson's service department. The number should be on their website.
1817299
Yes, there's a switch next to the on/off switch to turn off the brush roller. Very convenient.
2041106
To me that sounds like there is a glitch. Do you shut down the machine when not in use?
746805
I'm sorry but I haven't had this problem so I'm unable to offer a "real" solution. I would suggest, however, that you be certain the area you're cleaning has been vacuumed very thoroughly prior to cleaning.
2228646
Actually I have no idea about this question, mine has something wrong too right after we received the cleaner, I already returned the machine. Sorry about your cleaner, maybe u can ask the customer service to figure out what happened there. Good luck.
1891610
I had that repeatedly this week -- I removed the brush multiple times and couldn't see a thing. Eventually I found there was a clump of dog hair buried deep under the rubber band that makes the brush roll. Only a tiny bit of it was poking out but eventually I was able to work the clump out completely. I find this message appears a lot less often if I empty the dirt bin before the machine asks me to - in the middle of a sweep, or while it is recharging before it goes out again.
1416364
It is not normal for the brush roller to turn off without pressing the "BRUSHROLL ON/OFF" button which is in front of the vacuum on/off button. By the way, the "BRUSHROLL ON/OFF" button does not reset with you turn off the vacuum. Thus, if it is set off, it will stay off until you press it on again. When the rollers are turned on, a green light will illuminate on the base of the vacuum near the rollers themselves.
617929
When you first buy the toothbrush, it activates in "low power" mode for the first handful of brushes (maybe 15?-- it says in the manual) to allow you to get used to using the brush. After that set interval it will stop that feature and begin working at full power, with no blinking lights upon turning on.
1492670
I'm on my third one and have plenty of brushes, one lasted one month and another lasted one year, anyway, water is the issue so if you can avoid rinsing it will probably last longer.
735187
The Miele S7260 has the same problem. Mine clogged very quickly on the rotating brush. Between this problem and the low suction, I was so disappointed in this model that I gave mine away to the Salvation Army.
1804995
If the brush has stopped turning you either have something stuck between the brush and the bottom housing, not likely, or the band that turns the brush that is attached to the motor has broken. I keep a spare because in all upright vacuums these thick black rubber bands brake from time to time. You can buy one on line from Amazon, they don't cost much so buy two so you always have one on hand.
2259577
I have the Easy Clean - actually 2 of them (1 at our vacation home). You can definitely use it without the brushes revolving. There's a setting on the on/off switch for turning the brushes on/off.