I can't get the charger to work. Any advice?
1510439
Sonny, we as the Seller Provide a 100% Guarantee, if you have any issues with your product please contact us from the My Orders page and any defective items will be replaced!
2093421
Have you tried the reset button? It's a little pin hole on the bottom. Also as weird as it may sound I've removed and replaced the SD card when having various issues with mine including not taking a charge or coming on and things worked fine after that. Makes no sense to me but that has worked. Goes with out saying but are you sure the charger is still working?
295770
Not sure why it's not charging? Mine works fine for over a year now. I'd check your charger first. Make sure all connections are correct & tight. Then, if still no luck, purchase a new charger-the least expensive fix. Make sure the 4(four) metal prongs on the right side of the pass-through box are straight & in-tact. Good Luck!
1495974
Mine works great. You may have a defective charger. I would exchange the item for another one
482210
Patricia, are you sitting it on the charger correctly? I have no problem. If you are perhaps a return or exchange is in order.
7659
Seems like you may have a problem, the lights on my charger have lit up every time I plug it in. There is a possibility the wall piece itself is bad though. Maybe try another USB charger an see if it works. Or put dead batteries in it leave it for roughly an hour an try them again to see if they have taken a charge.
152823
Try fully charging the speaker first.If that does'nt work,get in touch with the seller you bought the speaker from.
1211281
I used an old charger. It works. Charger number TCE-180021U1, # can be found on the transformer that plugs in.
2093420
Have you tried the reset button? It's a little pin hole on the bottom. Also as weird as it may sound I've removed and replaced the SD card when having various issues with mine including not taking a charge or coming on and things worked fine after that. Makes no sense to me but that has worked.Goes with out saying but are you sure the charger is still working?
1887737
Sounds like you got a DOA. Over nite should do it. Is the problem with the charger and not the battery?
1328569
Just connect the correct end to the charger port and hit the on button once. It should start charging. I have a android phone and it works great.
92158
I have no problem with mine you have to use the USB out on the charger to the power connection on your device. If that's right try plugging it in and rebooting your device eith it attached Please let me know if that was a help or not. And if not I would say you have a defective jackery bar and exchange it
2144633
i hope that you've solved your problem by now but i think your issue could be that the battery is too drained to charge automatically. try running a default charge setting, after about 15 minutes the pre-set programming should be able to be used. good luck and let us know if you found a solution please or if the charger didn't hold up. Thanks
490015
Are you sure the charger is working, I would check that first? If so, also suggest you might need to disassemble it to determine the battery model and type, then search online accordingly. Sorry - not a positive answer to your question.
313011
My best guess is to contact the company. They seem to be very active in gathering consumer support as they e-mailed me twice asking me to rate their product. I gave them two separate reviews, both rating the product as excellent and I am sure they will replace the charger.
2076198
Sounds like a defective charger. Check with Amazon on getting it replaced or getting money back.
1479887
As far as I know the only charger that will work is the one that came with the case. If that one doesn't work contact the seller for a replacement.