I've purchased a refurbished SmartGrinder from Amazon and have had it replaced once already. The replacement unit has the same issue as the first one. When I press the "Start" button or insert a PortaFilter I can hear the motor working, but no beans are ground. The unit is plugged in, the cradle above the grinding element and the hopper are firmly locked, and there are ample fresh beans in the hopper. I've tried grinding on various coarseness settings, as well. Is this a defective unit? I've purchased a refurbished SmartGrinder from Amazon and have had it replaced once already. The replacement unit has the same issue as the first one. When I press the "Start" button... » Read More I've purchased a refurbished SmartGrinder from Amazon and have had it replaced once already. The replacement unit has the same issue as the first one. When I press the "Start" button or insert a PortaFilter I can hear the motor working, but no beans are ground. The unit is plugged in, the cradle above the grinding element and the hopper are firmly locked, and there are ample fresh beans in the hopper. I've tried grinding on various coarseness settings, as well. Is this a defective unit? « Show Less
1501250
Do not buy refurbished on systems like this. They are work horses out the gate and once the work horse breaks its leg they are put down and then its time for a new one not a refurbished. Refurbished is a work horse who leg has been mended but will never be the same.
1501251
Breville 800xl's are the best there is at the price point. Invariably in my experience the output suddenly drops and no amount of cleaning or adjusting resolves the issue. Sometimes its a year or more-sometimes nine months. Customer service is all but useless. Answer has been to buy or exchange for a new machine--I'm on my fourth.
1501252
I have a different brand of burr mill coffee grinder and I find that some beans are so oily and sticky that they collect ground coffee just above the burrs. The beans can't slide past this and the motor spins without grinding anything. My cure for this when it happens is to fold a paper towel and wipe the area just above the burrs to clean off the glued on coffee grounds. I have to do this two or three times a year.
1501253
I had a similar issue with mine. I noticed that the cradle above the grinding element was not locking into place. There was a dense layer of packed, finely ground coffee that seemed to be inhibiting the cradle from locking. Once I cleaned that out (with a somewhat sharp wooden chopstick), the grinder started working.
1501254
I have found out that if you grind your coffee to fine it kind a plug up, I re-adjusted the grinder until I was satisfied, I set to 2 cups, grind one bar to the left pass the center and for the volume 4 bar to the left, so far it work well for my need.
1501255
My grinder was returned within five days of purchase form this very reason. I bought a different one!
1501256
Ditto...the same happened to me. I had mine replaced once. I ended up giving the grinder away once I found out that this grinder can't grind fine enough for my espresso machine. The water just blasted thru the portafilter too fast even when I had grind on finest setting.
1501257
I have had my Brevillle BCG800XL for only little more than a week, so am not an authority. But! Mine is working beautifully. Let me guess that you might be using a very dark coffee and the beans are sticking together and sticking to the sides of the hopper instead of sliding down into the burr. Try a "dryer" bean or mix your favorites with a dryer mixture to see if there is an improvement. Or...check to see if there is packing material plugging the feed throat. I cannot imagine that the beans could not slide down and grind as long as the way is clear for the beans to fall into the grinder. Hope that might help. I have had my Brevillle BCG800XL for only little more than a week, so am not an authority. But! Mine is working beautifully. Let me guess that you might be using a very dark coffee and the beans are sticking together and sticking to the sides of the hopper instead of sliding down into the burr. Try a "dryer" bean or mix your favorites with a dryer mixture to see if there is an improvement. Or...check to see if there is packing material plugging the feed throat. I cannot imagine that the beans could not slide down and grind as long as the way is clear for the beans to fall into the... » Read More I have had my Brevillle BCG800XL for only little more than a week, so am not an authority. But! Mine is working beautifully. Let me guess that you might be using a very dark coffee and the beans are sticking together and sticking to the sides of the hopper instead of sliding down into the burr. Try a "dryer" bean or mix your favorites with a dryer mixture to see if there is an improvement. Or...check to see if there is packing material plugging the feed throat. I cannot imagine that the beans could not slide down and grind as long as the way is clear for the beans to fall into the grinder. Hope that might help. « Show Less
1501258
I think it is defective. We had almost the same problem with ours in that it barely ground anything regardless of the setting. Breville was no help at all & fortunately Amazon took it back. I would return it as defective.
2156353
my grinder won't even operate!!! am i missing something? should it just come on when I press "on"??
737025
If the grind setting is too fine for your beans, they may just bounce around and not fall into the burr. Try slowly dialing back your setting to see if it starts grinding. If you do this while it is grinding, you will hear when it actually beings to work. This is all assuming you have checked for clogs and cleaned everything out.
316463
Danno, I had the same problem with the motor while grinding hard red winter wheat and finally finished by hand - good exercise that! I then did a pound or so of old fashioned oats and found that it handled the work without problems. My next trial will be using white wheat grain. I'll probably do that in the next week or so.
190164
It takes a while to properly clean the grinder. You could switch beans and grind a little and dispose of the "cleansing" ground beans.
1961997
Not sure of the problem. Make sure that are not any beans in the grinder area preventing the hopper from setting in place correctly. You have placed hopper in place felt it set down into the groove and then turn the knob inside the hooper? Hope this helps...
1417275
Have you removed the bean hopper and then cleaned out the grinder and chute with your brushes? Sometimes you have to dig at the chute to get it fully cleaned out. If it's plugged though, it won't grind.Hope this helps :-). Cuisenart customer service certainly doesn't.
69748
My machine stopped working after I replaced this new cartridge ,,was working from begining ....so I don't know what's going on. U better ask Elos gustomar service make sure before u purchase this cartridge. ( I tried to contact for help but not success )
1368229
Mine had some grinds in it, but not as you describe. Did the packaging look as if it was opened? I think I might be upset if my machine arrived 'dirty'. Even if the motor probably would not be damaged by the grinds, I would still expect my machine to arrive clean. Good luck, it really is a very good grinder.
904082
Catherine, I had this same question when reviewing owners questions and answers on Amazon's site. All the reviews seemed to be talking about grinding their own beans, but I looked the coffee maker over real good and it looked to me that I could use already ground coffee from a can or a pouch. I bought it and sure enough it handles ground coffee just like any other coffee maker. Enjoy, it's working great. (The lighted clock "is" really bright but no bother to me. Hey ! It's in the kitchen not in the bedroom! LOL
299530
The leftover grounds problem is more than just grounds in the cleanable areas around the burrs. When my machine started to die, I took it completely apart - unscrewed the housing, etc. & the inside all around the motor/everywhere was coated with grounds. I was diligent about doing the maintenance cleaning of my machine - every 1-2 weeks. I didn't realize how choked the INSIDE/GUTS of the machine was, which probably shortened the life. The grounds INSIDE the machine were very fine & dusty/clinging to everything. I got 3 years out of mine. If I was buying this new today, I would dismantle my entire machine every 3-6 months & really clean it out. The leftover grounds problem is more than just grounds in the cleanable areas around the burrs. When my machine started to die, I took it completely apart - unscrewed the housing, etc. & the inside all around the motor/everywhere was coated with grounds. I was diligent about doing the maintenance cleaning of my machine - every 1-2 weeks. I didn't realize how choked the INSIDE/GUTS of the machine was, which probably shortened the life. The grounds INSIDE the machine were very fine & dusty/clinging to everything. I got 3 years out of mine. If I was buying this new today, I would dismantle my... » Read More The leftover grounds problem is more than just grounds in the cleanable areas around the burrs. When my machine started to die, I took it completely apart - unscrewed the housing, etc. & the inside all around the motor/everywhere was coated with grounds. I was diligent about doing the maintenance cleaning of my machine - every 1-2 weeks. I didn't realize how choked the INSIDE/GUTS of the machine was, which probably shortened the life. The grounds INSIDE the machine were very fine & dusty/clinging to everything. I got 3 years out of mine. If I was buying this new today, I would dismantle my entire machine every 3-6 months & really clean it out. « Show Less
1520665
Same problems here fat boy tools sold refurbished ones as new. As I was informed by makkita when I sent it out for repair. Got it back and same day it broke. Switched to ridgid no problems.
1365497
I had the same problem, or at least, it sounds like the same problem. For me, the threshold was somewhere around 12 to 15 (instead of 7). That said, when grinding at that level (12-15), I noticed the ground coffee was in fact very fine, suitable for espresso. I concluded it was a calibration issue, and followed the recalibration procedure to make the grind coarser, and it seems fine now (only time will tell though). Here are all the docs for recalibration and what not: https://www.baratza.com/troubleshooting/ Also, on the same page, it says if your beans are very oily, dark and/or big, it helps to make the motor go slower, and there's a guide for that too.
1591283
I have never had a serious problem with the grinder such as yours, but I would assume if you contact the manufacturer they would replace your product.
1732652
Apologies in advance if this isn't what you are looking for... Does the following help?When finished grinding a specified number of cups, and you *do not* tap the side of the housing, there is less than a quarter tsp of grounds (qualify this: winter season, low humidity, northern midwest US, at this writing). If you gently tap the housing, there really is not any retained grounds.If you unlock the feeder bin, and remove it. There is a variable amount, between a 1/8 and a 1/4 cup of half beans and parts. Good Journey!
211240
My grinding unit is not marked. However, I believe this was manufactured in China. I threw the box away, so I can't be sure. I seriously doubt anyone in the US would manufacture and sell a unit like this for $60 out the door. You didn't ask, but I'll tell you I'm happy with it. Some of the silver (galvanized?) paint/plating will come off with use. I've probably ground up 100 lbs or so of deer meat so far with it. Keep your cutter and plate free of sinew, and it should do very well for you. I hooked mine up to a 1.5hp motor. Works great. Also, clean your bearings immediately after use and DRY THEM. I found out the hard way if you don't get them completely dry, they will rust. I had left them in the utensil holder on my dish rack to drip dry, and it didn't work out very well. I recommend drying the best you can (maybe low pressure from an air compressor?), and then lubricate with some kind of approved food-grade / edible lubricant to keep the bearings from rusting. I ended up putting my bearings in a rock tumbler with some media to get the rust off, and then they were fine. Good luck.
1539415
I haven't experienced that issue. The only thing I can think of is that perhaps the batterie are running low and therefore it is not grinding at full power?