i bought a device, and it isn't working, there is any tha you can help me? dos it have warranty? it arrive a few day ago to my mailbox in Venezuela
1517927
Same thing happened to me, i tried to plug in/out power and do reset, then was able to get it working. But then two days later i returned it because they make u pay for annual subscription. While you can get all for free, check app glwiz or elahmad website.
1517928
Hello Mazon depends who you bought it from I beleive Amazon guarantees their products on their website but not sure if the same guarantees apply since you are in Venezuela, you have to check with Amazon in the mean time maybe you can do a hard reset which is holding the reset button for 5 seconds turning the switch off holding still turn it back on then letting the reset button go after 5 seconds that might help
1197271
Well, I ran into the same thing, unfortunately, but from DAY ONE. Mine never worked and I could not send it back. The terrible warranty of only one month had already run out.
1191363
That item should have a warranty! The one I purchased is still working properly. Contact the seller or Amazon and they should respond and take care of your issue!
2222313
Good .luck mine stopped working after two months and zto super store would not returnany of my emails and there # was disconnected añd amazon. Was not able to do anything. About it wish I had. Better news. Sorryt
1021503
Mine won't even get that far now. Email is the only way I could contact the seller, and now that its been 45 days since I received it they won't help me. I looked up ZTO Technology online and emailed them for help before I submit a complaint for a faulty product and a short warranty on something like this.
1003929
The answer is simple. You bought it in January of 2014. It doesn't work. It's defective. Call their customer service number, have them mail you a return label, return it, and either get a refund or a new one. I just purchased one. I expect it to perform. If it doesn't, I'll return it. I am not shy. Money is money.
1691436
Sorry its taken so long to respond. maybe you have already found out but ill tell you what I have. My warranty card says to send a e-mail to their customer service to info@hisgadget.com explain problem an they claim they will contact you. Good Luck in your Quest!
2092867
Yes, I'm from Venezuela and I bought it last year. It'sto worked perfectly sinceramente then
941274
Hello, I´m from Venezuela, and I bought this item last week, it work very well with Venezuelan mobile sim because is unlocked. The warranty isn´t valid in Venezuela, but yes in european community. Sorry for my english. Bye!
417580
They didn't give me warranty. The seller said that it would be exchanged for another one only if it was in its original unopened package which is ridiculous because how else would I know if the item is defected unless I try to use it. They wanted to charge me an additional 20% for exchanging it....Hope this Helps
2273424
Hi.. Did you get any respond from amazon about your queston?I have the same problem here in Ecuador
1940501
I don't think it comes with international warranty but it works in venezuela I'm using it with digitel
113511
buy the phone from amazon and I drive 3 months. faulty from purchase. it restarted, ghosts kept files etc. i im venezuela
857503
I do apologize for the inconvenience but it seems that the device is not working correctly. Log-in to your amazon account and request an RM# and we will send you another one right away.
354992
i have been waiting for yor answer about the international warranty for venezuela, i need to know that before buy it !! answer please
1635863
In Venezuela I did not work. should give more information to avoid problems. I lost my money. I could only connect to the telephone line input that is internally
812243
The device is not working at all the, not charging any not recording anything, let me know if going to have a replacement