One of the wheels came lopsided. It still works but does not roll straight unless I put pressure on it. Defective or fixable?
1522302
Defective. You should ask for a new one. The ones I have are very well built. Like anything. Things happen. But you'll be happy once you get a replacement.
1522303
Definitely defective. Wheels should spin without effort To get a proper workout. I can blow on mine and they will spin.
1522304
They should definitely roll straight and have a smooth motion. Check to see if you can tighten the wheel nuts after removing the end caps. If you can't, I would return them.
160040
Friend, I would disassemble the unit and reassemble just to make sure all is in the right place and right angle. If still not working, I would consider a manufacture difect and exchange. Even though you might be disappointed at the moment, I would defenetly continue efforts to fix or exchange. The benefits are greater than not having one. Danny
1786133
One of the wheels' back has a bigger star looking thing that goes to the motor to turn the wheels. I messed that up the first time.. Not sure which trouble your having. But I also had trouble putting in the little pins in the wheels I had to push down really hard you may want some help though.
1791616
Might be a defect but mine turned out ok. The tail goes to the right causing to spin so I had hovering and adjust trim the transmitter. Turned out to be stable now. If yours tilt it shouldn't do that cause there's no way to adjust it via transmitter.
1619957
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap... » Read More I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. « Show Less
1296084
Hi, My son assembled mine for me but I will take a guess. Maybe the stick and the wheel need to be alined by a mark or a slot in both pieces. I hope this helps. Marsha.
731856
It took me a few tries to get mine to click/lock into place. If it really won't then it could be defective. Mine fell flat like that too until I was able to connect them properly.
1893592
Aloha! Yikes!!! I haven't had that experience thank goodness. DID You Contact the seller? Hopefully you didn't injure yourself. If the seller does not respond call amazon customer service. I'll make sure I check the wheels our. Mahalo! !!
123445
I ran into the same issue. After I got the rest of it tightened, I laid the whole thing down horizontally, undid the screws that were holding those two L & R legs, made sure the leg pieces were then flush, and put the screws back in. This time, with the whole thing horizontal, it was much easier to screw the screws/bolts together. And I had to get it SUPER tight before it wasn't wobbly. But it did eventually work great. Hope this helps!
264812
I don't think that ever happened to me, I would try to put it back up and test it in the different positions just to make sure but if it happens again I would suggest to get it replaced :)
2228613
sounds like the push pull thingy on the bottom needs to be reset. the part im talking about is the thing that contacts the stop ramp and stops the wheels from turning.
804984
Same here. We just pulled it all the way out and the carefully let it roll back in clean watching the line so it didn't "stack up"and was evenly rolled. Hope that helps.
1574830
You may have a defective piece. Ours lined up perfect. I would contact the seller.
670555
We just recently purchased one and it also ticked. I took it apart and put the wheel on the opposite way. Even though the sticker clearly said the other opposite. It doesn't click, but the pedals won't stop moving. If it's not one thing, it's another.
457759
I had the same thing happen. I don't recall what the issue was exactly (I was working an had a mechanic frien look at it). Turns out I had to get a new rear wheel assembly (under warranty). The new wheel worked for us. My initial thought was the battery wasn't charged enough, but it was a manufacturing issue. Hope this helps a bit. I would ask for a new wheel. I still have the old one (didn't have to ship it back. Makes me think they are well aware of the issue and don't want it either. Good news is I didn't have to pay to ship it back).
377466
Maybey ur missing a screw in the bottom which helps keep it balanced it sounds like a screw broke i had it happen which made it wobble ,check the bottom
957875
Hi Our stroller is fine. Have you got the tyres evenly pumped up, or have you got a slow puncture in one of them. Also are the wheels all properly locked in place. If none of this works look at the stroller from ground level to make sure the frame is straight. Ours only pulled to one side when we had a puncture in one of the tyres, once this was mended we had no further trouble. Hope this all helps in some way.