Is it possible to expidite shippment I got a canaopy frame was supposed to be full xmas morn tried to put daughters bed together she was devistated
1521278
I'm sorry to hear about your experience. Unfortunately, according to this seller's shipping information they only offer standard continental shipping which takes about 3-5 days. Thanks for submitting your question!
1086961
when I ordered this my queen actually came in two pieces. as if I ordered a split frame.
1722076
Do not buy a bed from this manufacturer. I have had nothing but issues. Received the bed but with no bolts or screws or directions. Looks like someone started to build it and returned it and I am only having problem with them to get this resolved. They want me to pay for the shipping back and a restock fee for a piece of crap that I received.
649265
The mattress and pillows were the only thing I recieved...no frame. When I called to see what happened to the frame I was told they did not have any. I ended up getting a refund.
851455
The frame is like a king. it makes no sense i tryed contacting the company but have not gotten any response ....very disappointed
1564065
You are smart to ask! I didn't. Over a month after ordering it...I finally received it, rolled up on my doorstep. You will have to frame it. Fortunately, my husband is very handy and was able to do it. We are happy with the piece, but was mislead about what I was ordering. I hope this helps ;)
1541245
No, the little case came on the side -- it ships in its full form. You could get it sent to you and then compress it yourself maybe. Or, you could contact the maker directly and request that they do that?
1646670
I would imagine so if you contact this company directly. The thing is though, the stairs come with a back board that attached to the bunk frame for support. You would need to drill the holes yourself. I must say though, you may want to look around a bit. We ordered a complete bed from this company and the majority if the pieces had defects and damage. We tried to work with them but they wanted us to provide a list of every part that was damaged. There were so many, I just did not have the time, patience and due to being disabled, it was not possible for me to figure out which letter or number was defected. I sent them an entire list of photos. You would think they could figure out which parts they were since they sell this bed! Poor customer service if you ask me. If you have an Ikea near you, I'd go there and see if they have bunkbed stairs. They don't hassle you when it comes to broken parts. They just replace them.
503076
You can call the shipper. They are really great! I have had mine for 2 yes and love it. Good Luck
1659341
That frame was complete junk. I never got a chance to ship it back, after 2 months it went in the dumpster. I didn't even have the heart to resell it.
1610717
talk to the seller I'm sure they could ship you one, its a small item it may have just come out of the box during handling, if they can't do that you may have to return it and have a new package sent, but I would instruct them to make sure its in there to avoid future hassle
80885
no but you can try getina a whole new frame but would suggest getting a different one had an ongoing issue with the wood slats on mine.
1136457
Chandramohan , I built my own frame out of 2x6 . The box springs and mattress rest on top . I also screwed the frame ( head board, foot board and both side rails ) together because they kept coming apart . Now it is one solid frame. After a lot of doing this and doing that , it is finally the way I believe it should be. If I had to do this over again I would probably just buy a bed from some place like Rooms to Go and let the store employees deliver and put the whole thing together and leave all the work out of it for me.
336611
i have the tent and the room is way too little to put the entire bed together. If you pay the shipping I'll send you mine. I can't find a place to put it
54973
you can go online at DHP furniture, you type the bedmodel which is in the sticker on your box and you willbe able to print the insructions from there, that is what I did. Just make sure you have allthe pieces before I am stillwaiting for a beam to arrive and it has been a month. Good luck!!!
32045
Cathy, I wouldn't know how the used one will be shipped. I bought mine new, it was not assembled. I would want to know why the seller wants to let it go though.
1710233
You would have to call customer service. My items are fulfilled by Amazon and they are the ones to ship your item.