How does ship? I received one bottle without a box or seal. Is that standard for this product?
1500967
Mine came in a box with a folded up informational paper. It's really hard to tell how much is left in the bottle because you can't open it so if I were you I would contact the seller and ask why it wasn't in a box and sealed. You could be getting half the product and this stuff isn't cheap.
318628
It is a spray bottle, with the wrapping around the box, just like when you buy it in a store. Can't remember if it was shipped in another box, or in a bubble wrap envelope. I have ordered this for years, and have never had a problem.
1450106
Mine wasn't sealed other than the shipping packaging. Once you smell it you won't care lol
412331
I know this is probably way too late (a year!) to help you, but just in case someone else is curious I thought I would answer. The bottle ships in a standard box, unrefrigerated. It's sealed on the outside and under the cap, and the recommendation on the bottle says to refrigerate. A friend of mine works in a health food store and says they do not arrive refrigerated to her store, and they just put them in the refrigerated case after they receive them.
1266722
Thank you for contacting us about this. Amazon sells and ships our product for us. We have very high quality control standards when it ships from our manufacturing facility - but it is out of our control until it reaches you. Please contact us for a replacement bottle.
515070
Bottles are sealed and not tampered. Of course they will tell you not to buy from online sites because they loose money (and commissions too), think about it! Yes, there are some goofs here and there that try to be slick but amazon is pretty good dealing with those cases. When you order make sure is from a trusted seller, check and read the feedbacks, it will help!
1580285
Hey Lisa! Thanks for your question. In regard to your bottle, there may still remain a small amount of inventory with Amazon with our previous labeling. However, the product is the same quality and standard used with our new branding. You should feel confident that you received the real deal. If you have any other questions, please contact us directly and we'll be glad to help. Thanks!
719710
.The product was shipped to me without any ice packs and is clearly marked that it must be kept under refrigeration thus the bottles exploded . They obviosly need to get their act toghether. Ihope this kis of some help.
1338388
Not that I see. Just began this new bottle today. But brought from amazon before, just not sure if it was same seller. I have not had that problem, and I have been buying this from amazon for years.
1228382
I got my order and the bottle was sealed perfectly. Some of the sellers will put their consultant ID number in their information if you feel uncomfortable. But I didn't have any problems with the one I ordered.
615065
Same, I received 10 of 12. The box looks like it had been tampered with, the right side had been crumpled -- probably because someone pulled out a few bottles without breaking the seal. The way the box is built, it's easy to do, so maybe that's why it's a common problem? I returned the box.
2026244
This is a plastic bottle. I believe it was sent to me in a box since I had another item shipped with it.
520015
I just checked for replacement bottles too. The shipping is $65 for one bottle. I will buy a new unit on Amazon and take the bottle from it.
2209576
Dear Valued Customer, Thank you for contacting Swanson Health Products! We apologize for any concern and we are happy to help. Please be assured that the shipping time is not long enough to have a significant impact on quality. The products are kept in an air-conditioned environment at our warehouses until the time they're shipped to customers. The bottles themselves are made of food grade plastic to protect the product. The bottles also have an internal induction seal to provide an oxygen barrier which reduces oxidation or spoilage. The majority of our product testing is done at off-site labs and the samples sent for testing are not refrigerated during transit to a testing lab. Test results showing the product continues to meet the label claim for potency tell us that the supplements withstand heat during shipment without damage. Our shipping methods are consistent with other large supplement companies. We know of no other mail order company that refrigerates products during shipping. Even if the product is refrigerated when you see it for sale in a retail store, it may not have been refrigerated during shipment to the store. We hope this information brings you peace of mind. As always, we do offer 100% money back guarantee on all products for up to 1 year past the purchase date. If there is anything we can do to further assist you, please let us know! Christy L.
318633
Yes, its a spray bottle and it came in the original box which was nicely packed in bubble wrap. But, I can't remember if it was mailed in a shipping box or the big gold packing envelope which happens to be lined with bubble wrap. I can tell you this much, if the packing was a mess, I would have complained about it. Presentation is everything.
1338724
There is no problem with shipping Every bottle is individually wrapped to insure no breakage. Always receive order in good condition. Never once did I have any problem.
1143429
No, its suppose to be sealed by the manufacturer by using seal glue for the box....you might have received an open product