The printer carriage stalls during printing. I have gone through a reset and it still stalls. It acts like it's getting stuck during the middle.
1506344
I have never had that problem but with all machines unplug it and wait two minutes and restart it and see if that clears the problem.
1506345
I can not answer your specific question about the 8500A but mine has a paper jam (that is not really true) so the printer will not work.This is the worst printer for $250 I have ever purchased. I will never (I guess I should never say never) another HP printer.I found someone that will look at it for $40 but he would not guarantee that it could be fixed. Do I want to through more money into a questionable printer.
1506346
Unplug it from the wall outlet for 2-3 minutes if that don't work do yourself a favor and throw it out and buy a decent printer my 8500 is absolute trash!
418889
perhaps you have a defective printer, but mine works just fine ... open the front door, place paper on the tray, open the top of printer, and ready to print ... if it keeps jamming, I would request a replacement ... good luck!
1887855
Same happend to me this ink clogged my print heads, only way to fix it you need to take the print head s apart and clean them with the right products, look in youtube I believe there is a link about how to repair. I just went and bought another printer
1624387
I am not quite sure, because my printer is having some problems. And I am not sure as to what is the exact cause with the printing. So, I don't want to steer you wrong, ok.
1605426
They came out with another firmware in late July but I haven't printed any envelopes yet to see if it helped any. This is what works for me..... Push the envelope into the slot _lightly_ until you will feel a slight stop. Do NOT push any further! Just use your finger tips at the rear most part of the envelope. Within a few seconds (5 or 6 seconds if the printer is asleep) you should feel the printer grab the envelope, it will only move a very slight amount, maybe 1/8th of an inch, you have to pay attention, then you should be able to print normally. It works for me every time now. I've had mine over a year. I found it out from another poster. After digging into Brothers web site and reading their manuals I actually did see where Brother mentioned the same thing, but I had to do a lot of digging to find it. I think it was buried in their trouble shooting section? Thank goodness I don't print a lot of envelopes, that's actually my only nit pick, well, that and having to open the back of the printer when printing envelopes. Also, I use the cheaper standard envelopes and I found that if you use the handle of a butter knife or another flat utensil and flatten the envelope first it will get rid of 90% of the wrinkles. Hoped it helps....
477543
Most times when mine does that I just hit the little green button and tell it it's fine and it goes on printing. It is irritating though. I have also noticed that this unit as opposed to my former 7310, will stop printing when the ink is low even though there is still ink in the module. I found that if you pull the offending ink cartridge out about an inch and re-insert it will continue printing until you really run out of ink.
1168012
Sounds daft but have you pulled the tab off the new cartridge properly? Theres sometimes a clear film over where the ink comes out for stopping it drying out whilst on the shelf. Try print head alignment through the maintenence function
250505
No carriage jams was not a problem. I had problems with the unit dropping connection to the wireless even though it said it was connected. It also is an ink hog and I had trouble with re manufactured cartridges.
1717350
Can't help on that, because I have a hard time making it work period. I have Windows XP, and it worked well for awhile, then started smearing, fading, skipping and otherwise giving me trouble. It still looks beautiful as a piece of furniture, though; I'm too "thrifty" to pitch it. Tried to have it scan a page an hour ago and it refused. I don't print very often, so the ink cartridges refuse to obey the printer, being dried up. With all the time I spend trying to get it to work, I could write documents in long hand quicker. Best of luck to you, Tom! George Strella, Tulsa
1815881
Plug the old one back in and see if everything works like it's supposed to. That will tell you if it's a problem with the cartridge. Next step would be to try the other, new cartridge you got and see if it causes the paper jam alert. The other resource to utilize is the printer manufacturer. Ask a tech rep.
1997421
Mine does the same thing, usually in the middle of printing a photo or multiple pages. I emailed seller for a replacement chip/circuitry/cartridges. They replied saying to press the reset button (which I've done countless times), then they said it was out of warranty and they don't sell just the circuitry. You have to buy the whole kit.
2005436
Yes it absolutely refuses to print if it shows the cartridges are empty. Further, I KNOW the cartridges are NOT fully empty because it demands that the cartridge be replaced even if the print doesn't have ANY signs of degradation yet. It's very frustrating in that sense because I'm certain that there is a great deal of ink being wasted, resulting in me having to spend extra $$$. Aside from that I do really like the printer itself, but this function of it is frustrating.
1152421
I have trouble with mine as well. I do know that you have to make sure the queue in your laptop/computer/etc. is clear. Some times it will not print a job. I finally give up and later when I go to print another job, it will print the one I could not get it to print. I just think it was a lousy printer and should have been taken off the market but companies are so greedy anymore they just don't care. I hope some one else can give you a better answer.
819426
I am sorry you are having this problem. They are very handy little machines; the one I had before this one lasted almost 15 years. It sounds to me as though your machine is broken. As long as you are pressing the button marked Print, you seem to be doing everything correctly. You need to return the machine. Sorry I could not be more helpful.
1730771
Customer support is great. I called at least 4 times, and every time the problem was solved.,It will print until the cartridge is empty.,It will give a message on computer that the ink low, but will continue to print. Then boom!!, in the middle of the page it stops. You will have to replace the cartridge an reprint the page.,
569789
I already have had this printer for appro 10 yrs. Has been very good & reliable until now. Was having the same problem. Found new driver. Added cartridge. Added paper (of course). No paper stuck in the feed area. Finally talked to a tech that I trusted - & he told me that this printer was past it's lifespan. So I have bought a new one - sometimes you just have no choice. You could take it in somewhere - or have someone out, but it would probably cost more than the printer. Sorry.
1815884
I am having the EXACT same issue - jams after printing the 1st page. Called EPS customer support. They were nice, polite, and are sending me a replacement.