I just got this and it is obvious that the tube has been opened and most likely tampered with. Has anyone else had this problem?
1509578
Yes. Mine looked unscrewed and I have an eye infection, but no way to verify it was this mascara. I am not usually wearing eye makeup which leads to the question of the confirmed purity of this product. Very unhappy about this.
1509579
No, I have ordered it twice with no problems. Contact Amazon and send it back right away.
1399656
Yes...I too received the package in the same condition which lead me to believe that the packed was opened, tampered with and sealed. I called, spoke to customer service and advised of such. They asked me to return the item and was promised a replacement.
142997
I ordered mine from Amazon, and mine seemed like it was completely sealed, but I'm missing the Secret Service code. My barcode/UPC is still there, and the cellophane looked okay, but no secret service code. I'm wondering if I should return it. I'm not particularly worried about the code, but I do want an authentic product.
626142
I just had a friend buy this here, wanted to save dollars and unfortunately it was tampered, not the real deal at all. She had one direct from DoTerra and was able to know the difference immediately.
1238205
Mine also came in the tube. If yours was missing or you misplaced it I would contact Twelve South for a replacement.
2196539
I've received this a few times and never had any issues with it being tampered with. Hopefully this was an isolated incident.
400535
I was like whaaaaaat issssss this???? I tried to squeeze all the liquid but it still had a weird consistency. I thought it was just a random messed up tube. Looks like i was not the only one.
1259453
I will certainly check. We bought it for our free clinic and it is all locked up right now. Our next clinic is Tuesday night. I will do my best to check tomorrow. I do know everything loves it.
992207
Mine is in a tube, there is no expiration date on the tube that I am able to decipher . There are numbers and letters, "not" resembling a date.
1320407
I've never seen one on the tube or the box. I had two tubes at one time and noticed the one I wasn't using kind of separated, but I shook it up and worked as good as ever. Hope this helps!
1404204
The Tube I received has an expiration date of 2016... If you purchased yours recently, you should see about returning it or exchanging for a fresher one.
1282535
I do not know as I just discovered it was stolen out of the tube is was shipped in.
1549290
When I received my tube it was not sealed I don't believe they come that way.
1960213
It has been awhile but I believe it was sealed in some way...I can't remember the exact way so you could tell if someone used it or it was tampered with. Hpe this helps!
1941757
These are Drop Shipped as are most of our products, direct from the Distributor. I was waiting for some answers from them on other issues today but they never did get back to me. So did it come in just a plain corrugated box or in some other manufacturers packaging? I can't imagine, as large and respected as this distributor is that they would ship anything but the genuine article. Maybe it had something to do with the shipping container and the fit. If you just received it and think that it is not genuine or you may want it replaced, do not use it for now if you have any reason to think it might be returned. I won't be able to reach them now until Monday and if need be I can have them call you to explain. I really don't think there are any knock offs or other brands of that product but we can ask them. Are there any other product numbers, embossed markings that may indicate the brand? There is an SKU for it but I don't know if it is embedded in the material or not. Let me know if you want me to continue to verify this and I will get with them and then back to you or have them contact you. Thanks, Bob Sex-Trix
349958
Mine was sealed in plastic so I would think your's is either used or tampered with in some form.
68539
Hi, the tube should open. It may be defective. Please submit a request to Amazon to replace it.