Are both sides of the "trap door" supposed to release when the lever is pulled? Not sure if ours is defective or if one door is intentional.
1504738
It's suppose to be both sides but almost all are defective and only one side opens. If you try to exchange it for another one, you will probably have the same problem,
1504739
Ibelieve both sides are supposed to open but only one opens on mine and sometimes that one doesn't even open.
244432
When you hear a couple clicks while pulling it out you should be able to release and it will lock. Sometimes it takes a couple tries to get it in the right spot. It must be in the click stage to lock.
1431930
Both sides lift out! I have not had any closing issues with mine that the other poster noted.
1011944
Not sure? Left and right are the same, they may be a lot stronger than originals. try pulling down on the lift gate a little harder. Or maybe you got a stuck cylinder. remove one at a time and see which one is stuck.
865182
Both sides retract. I installed the sliding latch to one door that holds it in place if you want. There is a magnet running down the entire length of the door frame that holds the two doors together. I am very pleased with this product.
1112408
Mine did this after some use. Here's what I did. Open the door all the way and use pliers to move that flimsy hinge at the bottom slightly to the right. Gently. It's really of poor quality. Now the door closes all the way. Clever me.
798247
I'm sure it has to be another part because when I purchase that item it did not come with anything else. The part that actually stop the door was a lever that points down and moves when the part in this picture pushes against it causing the door to stop.
997033
If you haven't tried already, you need to turn the handle while you close the door. The bolts are supposed to go in. Have you set the new code? Perhaps there is a battery issue?
2102081
The tension on the side bolts may have to be adjusted, probably loosened. Try adjusting the nuts a little from each side and see if that allows the gate to open a little easier.
527801
If it's clicking once every rotation of the metal ramp lever-arm (every ~5 minutes) it's an easy fix. Mine did that right out of the box- the metal lever-arm snaps in place on either side of the ramp. When I got mine I didn't realize one side had fallen out- it was off center and was clicking about its post. Snapped it back into place and the clicking was gone.
936760
The door on mine fits very loosely. It looks like it was made that way and it seems to work fine. I assumed it had something to do with the ventilation.
2074479
You must have a defective one..had no problem opening mine. Turn counterclockwise.
1285177
Maybe you didn't lock it at the proper position (there's only one spot on the handle where you can do this, you should hear and feel it click). Otherwise you should send it back
568518
when you open as you pull lever up you have to lift the gate door(where your holding lever up) at the same time
230532
No, its a privacy lever. So one side will look like this, and the other side will have a push bottom to lock the door. Hope this helps.
1838013
Try unlocking the doorknob (or locking, whichever is the opposite of how it came) Hope this helps!
853434
Make sure you are using the lever to make it retract. Mine stopped retracting and I had to send it back. The send it back it me in two weeks and it's working now.