Printer 1 year old. Never used it until this week. The paper won't feed through. It jams immediately. Can this be fixed? Is there a driver I need?
1506035
I don't know. I haven't had any problems with the paper not feeding through the printer.
665615
We retired ours in less than 1 year..problems from day 1..POS printer.. Suggestion..buy something else.. We switched to a Brother mono for business.. Perfect..from day 1..
2263561
Download an updated driver from hp. But it's hit or miss. Doesn't always work.I eventually used a cable to print.
1623819
We have two of these printers, and have never had this problem. Have you been using the printer for a couple of years and suddenly this is happening? We had an HP printer which developed an issue like this, and the solution involved replacement of a major component (like the fuser, I think.) Definitely not worth it to repair. One thing to try if it is a newer printer is to look around inside carefully for bits of packing material that got overlooked during the set up (or maybe during manufacture). I was looking at the paper feed tray for our old printer a few years ago and noticed a couple pieces of tape which I hadn't removed from the insides but were clearly not meant to be there. We have two of these printers, and have never had this problem. Have you been using the printer for a couple of years and suddenly this is happening? We had an HP printer which developed an issue like this, and the solution involved replacement of a major component (like the fuser, I think.) Definitely not worth it to repair. One thing to try if it is a newer printer is to look around inside carefully for bits of packing material that got overlooked during the set up (or maybe during manufacture). I was looking at the paper feed tray for our old printer a few years ago and noticed a couple... » Read More We have two of these printers, and have never had this problem. Have you been using the printer for a couple of years and suddenly this is happening? We had an HP printer which developed an issue like this, and the solution involved replacement of a major component (like the fuser, I think.) Definitely not worth it to repair. One thing to try if it is a newer printer is to look around inside carefully for bits of packing material that got overlooked during the set up (or maybe during manufacture). I was looking at the paper feed tray for our old printer a few years ago and noticed a couple pieces of tape which I hadn't removed from the insides but were clearly not meant to be there. « Show Less
2172387
I haven't used this printer in two years, mine jammed from unknown reasons, and after many fruitless hours trying to get it repaired, I've moved on. However IIRC the dedicated photo tray, just under the drying tray, is sized for 4x6 paper. Open the tray load the paper and slide photo tray forward. The printer if it's working properly should then pick up the paper from that tray. Unfortunately, while trying to get mine fixed, I read many reports of the printer failing to pick up paper from that tray. If it doesn't work automatically there is no way to force it to use that tray. I wish I could be more help. I haven't used this printer in two years, mine jammed from unknown reasons, and after many fruitless hours trying to get it repaired, I've moved on. However IIRC the dedicated photo tray, just under the drying tray, is sized for 4x6 paper. Open the tray load the paper and slide photo tray forward. The printer if it's working properly should then pick up the paper from that tray. Unfortunately, while trying to get mine fixed, I read many reports of the printer failing to pick up paper from that tray. If it doesn't work automatically there is no way to force it to use that tray. I wish I... » Read More I haven't used this printer in two years, mine jammed from unknown reasons, and after many fruitless hours trying to get it repaired, I've moved on. However IIRC the dedicated photo tray, just under the drying tray, is sized for 4x6 paper. Open the tray load the paper and slide photo tray forward. The printer if it's working properly should then pick up the paper from that tray. Unfortunately, while trying to get mine fixed, I read many reports of the printer failing to pick up paper from that tray. If it doesn't work automatically there is no way to force it to use that tray. I wish I could be more help. « Show Less
867147
I gave the printer a good review and I am still happy. I did have a paper jam problem a month ago and there was a piece of torn paper in the back of the paper tray. I would suggest you call the customer service and they will go with you step by step to look for the problem. If nothing is found, they will give you the closest repair shop (Brother pays if under warranty). Hope it works out but maybe you got a lemon.
1815881
Plug the old one back in and see if everything works like it's supposed to. That will tell you if it's a problem with the cartridge. Next step would be to try the other, new cartridge you got and see if it causes the paper jam alert. The other resource to utilize is the printer manufacturer. Ask a tech rep.
569789
I already have had this printer for appro 10 yrs. Has been very good & reliable until now. Was having the same problem. Found new driver. Added cartridge. Added paper (of course). No paper stuck in the feed area. Finally talked to a tech that I trusted - & he told me that this printer was past it's lifespan. So I have bought a new one - sometimes you just have no choice. You could take it in somewhere - or have someone out, but it would probably cost more than the printer. Sorry.
552762
Not without manually reloading the paper after the first side print. I also experience regular wifi drop outs where I have to not just turn off but also unplug the printer to get it to respond to print or scan.
1644373
I researched this a lot out of severe frustration and I found no positive solution. There is no way to service this printer for this. If you call them they will tell you to get a new printer and offer to sell you one at a slight discount. Basically you trash the thing and get a different brand. The lower priced printers are made to be disposable and not to be fixed.
124251
I wish I did. That honestly sounds like a mechanical issue, have you had any paper jams, and if so are you sure all the junk paper is cleaned out? Just a random thought. I haven't had any noise issues with mine.
172169
Call the help desk; they are really good at walking through any issues with the printer. Great service.
819426
I am sorry you are having this problem. They are very handy little machines; the one I had before this one lasted almost 15 years. It sounds to me as though your machine is broken. As long as you are pressing the button marked Print, you seem to be doing everything correctly. You need to return the machine. Sorry I could not be more helpful.
1814063
It sounds like a bad unit. Mine prints just fine and I'm sorry I'm not more help. Can you return it and get new one?
709815
I have not had that problem with this printer. I have only had one paper jam and I use this printer weekly and my step daughter uses it as well.
2208091
I just got my lexmark pro 705. I tried to print business cards (Avery 8873). It has trashed every sheet, refusing to load it. The printer goes ahead and prints on nothing and then when it tries to kick out the paper it indicates a jam.
130440
Thanks for your help. I did the firmware update and tested the printer, but the problem still persists in my case.