Bluetooth connection works perfectly. 3.5MM cord does not produce sound when plugged in. Has anyone else experienced this issue?
1493379
very sorry about that disregard last answer you need to turn off the Bluetooth on your telephone or whatever is Bluetooth connected to then you'll be able to use the 3.5 millimeter cord
1493380
yes I believe you will have to turn off the Bluetooth feature on the headset
786041
Mine charges fine even though sometimes the red charge light goes off within a few minutes of plugging into the charger. Defective unit possible, or maybe poor connection at some point between micro-usb port on the headphones and the charger. If trying a different micro-usb cable doesn't work, may have to seek replacement headphone...good luck.
362886
Try REVERSING the cable. The SHORT plug should be inserted in one of the headphones, left or right, and the LONG plug into the music source. Just a thought.
303357
I had a similar issue after a couple of day, it would keep cutting out. I returned it, & haven't got another. Seems to be a common problem. Too bad, I really liked the form factor. I have a SBH20 & 50 and another sony bluetooth device, all work fine.
2131576
Sorry, I've failed completely in connecting mine to my iPad via Bluetooth. Therefore I can't hear anything!
1355594
I would give Bose a call. I did not experience anything like that. In fact, my cord gets snagged and fly out of the actual headphone all the time and I still don't have a problem like that.
451082
I plugged mine in and the sound works. I would say that yours has a defect. There is a button to push to adjust the volume of the sound. It is explained in the manual. You can check that incase it is just turned down. I doubt that this is the problem, as it is probably set at a default volume. Return for an exchange. I really like mine.
491620
Sounds to me like Bluetooth connection issue. Try resetting Bluetooth on your device.
1138967
Yes sometimes there is a delay in audio but I solve that problemy by turning on the ear buds first, then turning on Bluetooth on the device. Then wait until it connects and you should hear a fuzzy static sound. Then it's should be synced up pretty good
220459
Have you tried using your headset, after you unplugged it? Because it doesn't take days to charge it? If its not working then your head phones are dead. Because my headset did the same thing.
1937403
Hmmmm. Weird. It won't work if any other devices that have paired with it have their blue tooth on and not even connected. There's no reset.
267826
Follow Jon's answer . Turn your Bluetooth on and off and same with your headset. It worked for me. Marc
1460191
Hi Elaine... Yup I have the same process going on- probably the only downer - I have to grab another device and go thru Bluetooth settings to rediscover and hit the button on the unit - a bit frustrating. I'm still super happy with it for the price ! Hope that helps ..,. Ciao'
621508
I just got the large one and let me just put this out there in case someone else has this problem. I paired this with my iphone and it wasn't playing music through it. So I "forgot" the speaker on my iphone. Turned the speaker off and back on and then held the "menu" button down to get it into pairing mode again and repaired the two and it started working fine. It would previously take calls and play them through the speaker, but not music. Not sure where the problem was, but it seems to be resolved.Sound quality and volume are pretty good for the money I paid. It feels like it's built sturdy and looks good. Haven't tried the aux out yet. I just got the large one and let me just put this out there in case someone else has this problem. I paired this with my iphone and it wasn't playing music through it. So I "forgot" the speaker on my iphone. Turned the speaker off and back on and then held the "menu" button down to get it into pairing mode again and repaired the two and it started working fine. It would previously take calls and play them through the speaker, but not music. Not sure where the problem was, but it seems to be resolved.Sound quality and volume are pretty good for the... » Read More I just got the large one and let me just put this out there in case someone else has this problem. I paired this with my iphone and it wasn't playing music through it. So I "forgot" the speaker on my iphone. Turned the speaker off and back on and then held the "menu" button down to get it into pairing mode again and repaired the two and it started working fine. It would previously take calls and play them through the speaker, but not music. Not sure where the problem was, but it seems to be resolved.Sound quality and volume are pretty good for the money I paid. It feels like it's built sturdy and looks good. Haven't tried the aux out yet. « Show Less
2229108
Hmmm...this has only happened to me one time....Try resetting the blue tooth connection with the source you are playing from---the only time it happened to me was from an iphone....android has never been a problem
507701
I had no difficulty using the Bluetooth audio whilst charging. Not sure why the other fellow had differing results. Perhaps like other devices you need to use a charging cable, not a data cable if you mean to use it whilst charging.
1469854
Once connected, I've had no problems with the bluetooth. It has been somewhat finicky on the initial connection (sometimes requiring power down, slow connection, etc.), but has always worked.