I have a problem with the sound. level 40 on some, and 12 on others. Drives me mad! Where do I go for service/warranty?
1513964
Call Product Support at 1-800-243-0000, and they should direct you to the proper people.
1513965
When you switch from one input to another, the TV remembers the setting last used for that particular input. You may have used 40 on TV input, yet 12 on HDMI2. This is a good thing due to difference in signal strength between input devices.
610052
try changing your center channel speaker to large(in the settings) i had my center channel on small and i had the sub level at +7,after i changed the center from small to large...WOW,i now have the sub level at 0 and it actually sounds better.....
1525502
I actually threw mine out - I couldn't get any more than one volume level. I thought the time and postage was not worth it. Now that I see your issue - it should be pulled off the Amazon line. I can usually trust Amazon.
691305
I currently am having trouble with the amplifier as well. I don't know where you would get replacements. I would (and will) be calling the company.
1745803
Contact the company for a replacement, sounds like a defect. I never had that issue with mine.
292491
Mine was a total piece of junk. No volume control, etc etc etc. - that's all I know. It should have gone in the garbage instead of being sold as a working player.
2015594
I have had the same issue with 2 separate TDK A33's. Called tech support and they were very uninformed. No rest that they could tell me. Suggested that I go to another area (!) and purchase another, since it might be a "bad batch!" They really need to fix this issue. Otherwise the sound is good and I wanted to keep it, but 2 strokes and you're out.
1017197
Maybe try turning the volume up, besides that it's probably broken, I habnt had any problems tho, just lots of good times
1477756
I seem to have the same problem. I am not well versed in audio components and assume that that must be normal. I am hopeful someone will have a better answer or can offer a solution.
2068343
Is it still under warranty? Mine is too loud most of the time. Sounds like the unit is faulty.
486851
I have the same problem, i have no solution to it i have learned to tune out the noise and raise the volume sorry if that doesn't help.
1825882
You could try going to their website www.bemwireless.com and on the very bottom of the home page there is a "Contact Us" that you can click on and send them a question. There is also a troubleshooting area on their website. I sent mine back because I wasn't crazy about the sound. Good luck!
1870609
Having the same issue with buzzing from left speakers...anybody found a solution yet? was thinking about returning it but realized Amazon only do refunds at this time
1603573
I had a problem with my "volume" button. Contact Amazon customer service and they can probably refund you a part of your money, or help you get the problem sorted :)
514118
When I say they are loud, they are loud. I can't even put them up to 50 without dealing with roommates or other people next door having to tell me to turn it down. I haven't had that happen unless on my game or watching TV. That's just me on the audio quality. I still need to mess with it to see if there's a way, if I wanted to, to change the audio to concert hall or some other kind of audio format option.
36311
Thanks Wagner. I will set it that way and see if anything changes over the next day or two and post back here.So much for a day or two, I just tried it and it is very loud now. Mine wasnt refurbished, I bought it new in the package. Werid bug for sure.
188117
ok. Got the replacement.1) the static sound still exists from 1-8 but it's half as bad as the previous unit2) now sometimes i get a buzzing sound when the volume is at 0This one was also manufactured in October 2010.I'll see if this bothers me enough, else i'll send it back.