Just called 1-866-PALOVIA to ask for additional gel. Was told they no longer manufacture the device or gel. Has anyone found a good gel substitute?
1488429
Yes! www.myNuFACE.com has a Gel primer that is far better than the gel that came with the Palovia, and it is half the price. You'll love it, and it works great! NuFACE Gel Primer by Carol Cole.
1488430
I'm using coconut oil, it's better than the gel. Olive oil may be also used. The best of these 2 oils: They're natural and contain no mineral oils.
1488431
I would ask a dermatologist if they know where you can find the gel. They must order it from somewhere. Hope this helps.
2156235
I emailed them directly and this price is for 1 tube. I tweeted @neutrogena and they confirmed they discontinued this product. Sad, because I've used it for over 10 years and love how light it is. Their new cream is thicker, more like makeup. Unfortunately what was once $11.99 is now over $50 for these last remaining tubes : (
1224487
Yes, Amazon honored the 6o day return. No problems. The Palo Via was way too strong for me, hopefully, it will work for you. Yes gel (but pump broke) and instructions were included.
861080
I would love to know this as well... Anyone found a replacement that works?
1643010
Send an e-mail to Ms.Candy (Sales North and South America Market) at candy@sunsun-china.com and ask her where you can get a replacement here in North America, or email to Mr.Zhou(Company Manager) at songhua@sunsun-china.com. Hope you get a quick answer from them.
2152428
The large bottle sold by Amazon is liquid. The only affordable place I found the gel version is at GoFastandLightdotcom. I tried the liquid version and it works well but I prefer the gel and will buy that in the future.
667016
The pads don't need any gel and wouldn't work as well with it. You'll want more pads which can be purchased from Amazon.
1023029
I'm sorry but there isn't one. I'm serious. I have no idea why they took this wonderful product off the market.
1240978
I am unable to answer this question, due to lack of the specific knowledge. I would recommend visiting the Palouse Brand website (http://palousebrand.com/), or sending an email to customerservice@palousebrand.com.
1891408
I don't know about replacements though you may try their website. But if you want to save yourself some money, any gel product will do. I use the Aloe Vera gel I purchased at Wal-Mart for $3.00 (16 oz) and it works just fine. As far as serums, I use my own Vitamin C serum (or any other serum I choose to use any particular day) which I purchase online; various outlets including Amazon.com. Look for the higher percentage of vitamin C concentration; I've seen as high as 30% to 35% available online.
1819886
I haven't figured out how to open the device, however I have been able to recharge it multiple times. I have also had difficulty trying to find the electrode pads at a reasonable cost. Another way of sprucing up the gel is setting it in wet paper towels over night to self absorb rather than adding water which bunches up the gel!
537542
I recieved the gel when I added the 8oz. If you do not recieve the correct product Amazon is very customer friendly and can do a return/exchange.
28293
Sorry can't help u, mine never worked. When I tried to return it the company refunded my money and told me to keep it as a souvenir. I don't believe u need to use any gel as mine didn't come with any and should feel similar to a cat licking u.
1352095
Was a long time ago, and several devices ago, but I recall contacting them through their website, http://www.skinomi.com/ and they replaced no charge and very quickly. The original had a tiny tear, very minimal, but they insisted on replacing.
1446440
i believe that Wax Trap 2 is the one now available, it is supposed to be an improvement. It does work, even tho it seems a little strange. Hope this helps. Pam G.
667017
NO GEL!!! If you put a gel under the sticky pads, they won't stay on or transmit the signals
252439
I use Barbasol, but I believe any quality shave cream will do about the same. I haven't tried gel.