How do I open the top where the coffee grounds go? It is brand new and that piece is stuck.
1496917
I believe the filter basket holder swings out to the side so you can insert or remove the plastic filter.
1262970
pop the top(the "handle" it takes a little effort!)then take off the clear plastic part. The cap on the bottom acts as a funnel to help! let me know if that helps!
689653
The coffee grounds must be wiped away from the edges of the cup holding them-otherwise a seal won't be made between the top & bottom. Also, do not pack the coffee -- it won't allow the stream to penetrate & will cause the pressure to build , causing the leaking & pressure valve to steam outward. Also, make sure you use espresso grind only. Important: make sure the top & bottom are tightly screwed together. That will also let the steam leak between the pieces. Press down the top button, if you put milk in for cappuccino. This isn't a fast process, but it's good. Just keep your instructions nearby for a bit. The coffee grounds must be wiped away from the edges of the cup holding them-otherwise a seal won't be made between the top & bottom. Also, do not pack the coffee -- it won't allow the stream to penetrate & will cause the pressure to build , causing the leaking & pressure valve to steam outward. Also, make sure you use espresso grind only. Important: make sure the top & bottom are tightly screwed together. That will also let the steam leak between the pieces. Press down the top button, if you put milk in for cappuccino. This isn't a fast process, but it's good. Just keep your instructions... » Read More The coffee grounds must be wiped away from the edges of the cup holding them-otherwise a seal won't be made between the top & bottom. Also, do not pack the coffee -- it won't allow the stream to penetrate & will cause the pressure to build , causing the leaking & pressure valve to steam outward. Also, make sure you use espresso grind only. Important: make sure the top & bottom are tightly screwed together. That will also let the steam leak between the pieces. Press down the top button, if you put milk in for cappuccino. This isn't a fast process, but it's good. Just keep your instructions nearby for a bit. « Show Less
1749084
It MIGHT be stuck. Hold the rod with pliers and unscrew the plate on the end. It should come apart with hand pressure, but that is a big variable. I clean mine by 1) pulling out the screen assembly 2) dumping/rinsing out the grounds (swirl with 1/2 pot of water & toss on garden) 3) add 1 drop of detergent, insert the screen assembly & plunge vigorously 'till it foams out the spout 4) dump it out, dissassemble the screen carrier, rinse everything & set inverted on a towel to dry. Detrgent breaks up the oils, plunging blows off 99% of the coffee chunks off the screen.
1997096
was told by Dolce Gusto customer service that we should never leave water in the tank, in other words, just put enough water to brew coffee and then remove tank, empty it and replace. Mine's been taken away today and I won't be seeing it for nearly a month. Hope they can fix problem as I have a large stock of coffee that cost me a lot of money.
1630443
I've had this happen on occasion. If some grounds get stuck in the lid opening, it blocks the coffee from entering. Just a bit of debris can make the little moving flap stick in the closed position. Rinse out the lid under running water and shake it to make sure you can hear the flap move. As I've noted before, this coffeemaker can be very temperamental because it has a number of little parts that, if even slightly blocked, can mess up the whole operation.
1716246
Run the cycle of brewing a cup of coffee, you should be able to open the lid than, it happened to me once and that's how I fixed it. Good luck!!
839083
On the left side of your coffee filling and water reservoir there is a slot for the filter holder. Lift out the filter handle/holder. It opens and filter can be removed and thrown away.Be sure to soak your new filter 15 min in water. Rinse when done and insert into the handle/holder and reinsert into slot. I hope this helps
1697505
There is a tiny hole underneath, use a tiny pin to push up the empty refil & replace with new one. (Lid has to be open obviously) :)
1873880
I bought it for a gift for some one and to be perfectly honest with I don't even like coffee. If I had to guess I would say you need to clean it out with some vinegar. However before I did that I would look on thier web site and see if they could give you some help or contact the company directly for some more anwers. I hope this helps you out...steve
2043742
Coffee goes in from the top. If you have it under a countertop you will need to move it out.
1659571
You can hold a container up to the push button and drain it or simply lift out the container the coffee is in and dump. I wait until after it's cooled off and I am ready to make coffee for the next morning. I rinse mine well each day before I make a new pot for the next day. It all comes apart and back together really very simply. BEST coffee maker ever! We have had ours since July and to be honest, if it broke tomorrow, we would buy another, we like it that well.
907167
Not difficult at all! If you are looking at the picture, the water reservoir section opens to the right. The other main top part opens backwards like a lid. You pop out the coffee basket (easy) and then the entire top silver part that is showing above the display comes right out.
1872392
Yes the lid opens up. The center top of the lid is a flat plastic piece that fits in to the rest of it. Rotate it slightly and it will pop off. The first time it may be tight. Mine came open after I dropped it on the floor =(:-O) but it was fine afterwards. Take careful note of where everything is - there is a spring that you need to be in place. Once the top is open, you can run water or a brush over it, because yes, it does get that old coffee vibe on it.
795916
I've never really had a problem removing it. You need to hold down the button on the grinder to keep it locked in place then spin the cup. Maybe get a large pair of channel locks to help spin the cup off. Good luck...
409927
Mine has a small hole near the top, but not on the top. I believe that it should be open.
514267
Hi Zan,Hi Zan, I replaced two receptacles on my burr coffee grinder, as of recently it seems that it has gotten hard to find the replacements so I'll tell you what I did I'm a outside the box thinker. I had a small pottery bowl that fit perfectly under the grinding mechanism and it is wide at the top so that the coffee doesn't fly out and that's what I've been using for the past nine months. Good Luck ;-)