Return process -what is it like? What does the return process look like on these LCDs, and would I have to pay for return shipping, etc?
1522523
I believe Amazon is good about returns. Your fears should not control your life but if the thought bothers you I would buy local for peace of mind. My 32 inch arrived in good condition but the box was in serious condition, Sharp however packaged the set well as the box took the damage without any damage to the set. I watched in horror as the Fed Ex man was dragging my new TV to my door, I asked him if Fed Ex did not supply the workers with a cart and he shrugged, being disabled with a bad back due to stupid moves such as I described I guess the man will get his disability after he injures himself. If he is extreamly lucky, he will get his disability before he looses him home, car, dog and wife as SS is defective. Hooty Hoot
206651
You would have to contact the seller. Here is a copy of the FAQ for returns Frequently Asked Questions What is your return policy? We will accept returns for items that are in new and re-sellable condition. If the original packaging has been opened, we will only be able to do an exchange if it is DOA. Items that are returned for a refund are subject to a 15% restocking fee and shipping will not be refunded. If an item was free shipping, we will deduct the amount of shipping paid by us and issue a partial refund. If an incorrect or defective item was sent, we will replace the item as well as give you a shipping label so you could ship the item back to us at no charge. Circotech Phone: (800)678-1688 I hope this helps!
542669
My return is still in the process.....they say no restocking or add on fees. I live in a rural area where shippers do not regularly go, thus the delays. I had 14 days to send it back, it failed in 6, they tried to send a tech to fix it, again my location influenced that. Ultimately with all the negatives reviews about this make and model we elected to send it back and move on.Good luck.
1397004
There were a couple of dead pixels on the screen. I know I could have shipped it to Asus. But I kind of have an issue with having to ship a brand new laptop back for "repair." The laptop itself had no problems, and I am quite pleased with it. I honestly cannot find one problem at fault with the laptop. The dead pixels on the screen is an issue any LCD panel could have, so I don't place blame on them.
2119065
Hello, thank you for asking. This TV is in perfect working condition. We ship our TVs by UPS. All of our shipments are insured fir the full amount of the purchase. In case of damage you are not responsable. We will replace your TV or issue full refund. Buy with confidence. Thank you.
421127
I would not worry if it works! (Doesn't matter) I'd also return if I felt the level of concern you feel! There are a couple of reasons the seller did this but I'll only cover one! They could have done you a favor by selling you the TV with a 2014 one connect box with updated 4k standards! The original box 2013 box isn't what you desire anyway, it is the 2014 one connect box which cost Seperately! So my speculation is that! You got a bonus treat so enjoy it! It should already be updated to that box as well since it was sold with TV! Samsung wouldn't sell it that way so I assume previous owner helped you out! I would not worry if it works! (Doesn't matter) I'd also return if I felt the level of concern you feel! There are a couple of reasons the seller did this but I'll only cover one! They could have done you a favor by selling you the TV with a 2014 one connect box with updated 4k standards! The original box 2013 box isn't what you desire anyway, it is the 2014 one connect box which cost Seperately! So my speculation is that! You got a bonus treat so enjoy it! It should already be updated to that box as well since it was sold with TV! Samsung wouldn't sell it that way so I assume previous... » Read More I would not worry if it works! (Doesn't matter) I'd also return if I felt the level of concern you feel! There are a couple of reasons the seller did this but I'll only cover one! They could have done you a favor by selling you the TV with a 2014 one connect box with updated 4k standards! The original box 2013 box isn't what you desire anyway, it is the 2014 one connect box which cost Seperately! So my speculation is that! You got a bonus treat so enjoy it! It should already be updated to that box as well since it was sold with TV! Samsung wouldn't sell it that way so I assume previous owner helped you out! « Show Less
153953
Same thing happened to me but within 2 weeks. Luckily I hit the return period right on. The monitor itself does have a warranty though through the company itself that should be covered.
793151
I spoke with a "Prashanth T." via online Chat at Amazon.com and he said the following just now "If you're not satisfied with the item, you're eligible for a full refund upon returning the item within 30 days of receiving it. If the item is not upto your expectations, please let us know so that we'll provide you a prepaid return label to return the item back to us." and "If the item is not able to be returned by the usual UPS drop off, please let us know so that we will be able to help you return the item in one or the other way. We have a special team to handle the shipping Large items and items that require special handling. They'll be able to help you in returning the item." (I had the chat log e-mailed just to be safe)
1950943
Believe there is a 30 day return with amazon and 3 year warrenty with Asus. I had dead pixels with my monitor when i first got it. Contacted amazon and it was replaced within 2 days. I would reccomend this monitor and size. For me i just wish i went bigger but not regretting purchase.
1249871
I recieved the replacement screen originally. It didnt work properly, Amazon sent me the return documents. Its been over 45 dsys and I have not been replaced nor reembersed yet. Still want the screen or the money bsck.
1541920
I always thought that consumers had 30 days (sometimes 14 depending on the store) to return an item for any reason so why would you not just return the TV and get your money back? I cannot believe that Amazon would not work with you in this instance. This is a reply to William C. Reitz Jr. "Techie" post above. EDIT: I found this on the Amazon.com returns policy area: "Televisions 27 Inches and Larger Amazon.com cannot accept the return of televisions 27 inches and larger after delivery. Upon delivery, please inspect your television carefully for damage while the shipper is still present. If you discover any damage, please refuse delivery and you will receive a refund. Your signature on our carrier's delivery receipt acknowledges that you understand our return policy. After the release form has been signed, returns of televisions 27 inches and larger will not be accepted. If you accept delivery and later find out that the television is not working properly, please check the paperwork that came with it to see if the problem is covered by a manufacturer's in-home service warranty. All televisions 27 inches or larger come with one. If you are unable to locate warranty information for a particular model, contact the manufacturer." How in the heck can Amazon.com get away with this? This is totally ridiculous! I will NEVER buy a TV from Amazon!
1414605
I returned it. The second identical TV that I ordered at the same time does not have the problem so I hope that the replacement being shipped to me is also okay. Thanks for letting me know that someone else has the same issue. Herberto
1673980
I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not worth trying to save $20-$50. My next purchase will be *new*. I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not... » Read More I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not worth trying to save $20-$50. My next purchase will be *new*. « Show Less
1691220
Contact Amozon and they will refund you your money. I have had issues with some of the screens I have ordered as well. Most of my bad experience with the screens come from a company out of Orange Hong Kong.
1915052
Yes one suggestion I would like to make to the rest of the buyers. Don't let amazon tell you to call up samsung and let them deal with it if you are still within the return/exchange period. They told me the same thing when I called. I just emailed them after the call, and voila, the next day I get the email of "we are sorry for your inconvenience, we have shipped your exchanged TV and will pick up your old TV while dropping this one off". Bottom line, if you are still within the exchange/return period, do it through amazon.
773535
I ordered this TV and it came in a box that had obviously been previously opened and then taped up.I clicked to return the item - it looks like Amazon is requiring me to ship UPS/FedEx (which I understand) but I'll have to pay for the shipping (at least at first, I think) and then I'll get a refund, not a replacement. I wanted this TV but I don't know if I'll get the same deal by the time the refund goes through.
237990
If you purchase it from MNW Global, we offer 1 year warranty and we cover shipping cost for 3 months free return if the monitor is not working well. Thank you.