Arm broke after one month. Is a replacement part available?
1494510
I have the original warranty document that came with the chair. Unlike Matthew's answer, mine says that it has a limited 5-year warranty (I purchased in Feb 2013). It goes on to say that "Your Alera Reseller will work with USSCo [the manufacturer] in supporting your warranty requests." Since the chair is listed as sold/shipped by Amazon.com, it appears that they're the go-to contact for any warranty requests. I was unable to find good contact information for the manufacturer, but in case anyone else wants to give it a go, their full company name is: United Stationers Supply Co. (per the warranty sheet).
1494511
Sorry, ours has been in daily use for over 8 months now with no problems, so I don't know about maintenance or replacement parts. I suggest you contact the company.
1494512
My chairs hydraulic lift broke and the chair leaned back so far that i would fall back. Called customer support (phone # on the bottom of chair). I provided them with some simple photos of the broken piece and they replaced the whole chair 2 years later! This chair is awesome for anyone who is not sure and it is a great looking office chair.
1494513
That is a difficult question to answer, as I have not had a problem with mine. I also purchased the protection plan, as it was only like $10 and office chairs are notorious for either lasting forever or breaking after a few months. I wish I had more info for you. Perhaps try the manufacturer and see what they can do, as I am pretty sure it has at least a 90-day warranty, if not a year. Good luck!
1494514
I have the original warranty document that came with the chair. Unlike Matthew's answer, mine says that it has a limited 5-year warranty (I purchased in Feb 2013). It goes on to say that "Your Alera Reseller will work with USSCo [the manufacturer] in supporting your warranty requests." Since the chair is listed as sold/shipped by Amazon.com, it appears that they're the go-to contact for any warranty requests. I was unable to find good contact information for the manufacturer, but in case anyone else wants to give it a go, their full company name is: United Stationers Supply Co. (per the warranty sheet). I have the original warranty document that came with the chair. Unlike Matthew's answer, mine says that it has a limited 5-year warranty (I purchased in Feb 2013). It goes on to say that "Your Alera Reseller will work with USSCo [the manufacturer] in supporting your warranty requests." Since the chair is listed as sold/shipped by Amazon.com, it appears that they're the go-to contact for any warranty requests. I was unable to find good contact information for the manufacturer, but in case anyone else wants to give it a go, their full company name is: United Stationers Supply Co.... » Read More I have the original warranty document that came with the chair. Unlike Matthew's answer, mine says that it has a limited 5-year warranty (I purchased in Feb 2013). It goes on to say that "Your Alera Reseller will work with USSCo [the manufacturer] in supporting your warranty requests." Since the chair is listed as sold/shipped by Amazon.com, it appears that they're the go-to contact for any warranty requests. I was unable to find good contact information for the manufacturer, but in case anyone else wants to give it a go, their full company name is: United Stationers Supply Co. (per the warranty sheet). « Show Less
1494515
I do show they have a 1 year warranty, so as the previous poster said, I would contact Alera Furniture.
239617
Have you checked Hamilton Beach's website? They might have a resource for replacement parts there.
111071
Yes, I purchased this from amazon, best price anywhere, and I had an issue after about a year with the arm and a weight and they just asked me for the proof of purchase, which I sent through email to them, and then they sent me the replacement parts. Quick and easy no issues.
371762
I'd had the same problem for a while and had to use my finger to move whatever was remaining of the handle. Ended up ordering replacement spare parts, including the spring, at www.bullonerosso.de in Germany. Spare parts set me back under EUR 20 - I would've paid more in postage if it hadn't been for a friend of mine who was traveling to Germany and brought those parts for me. I had to use an L-shaped screwdriver to remove the two screws holding the ground coffee container. Other than that, replacing the broken handle didn't take more than five minutes.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
1781463
ours, which we bought last month, came with a little repair kit (patches) - if you don't have yours, you could contact customer service and ask to be sent a replacement kit.
979768
I would contact the company directly. I am sure they sell replacement parts.
501117
Mine was. You may be able to find them online. The company triarch themselves has great service, I had to reach out to them for a replacement part and they err really quick to respond so they may be able to email it to you.
1636686
You would probably have to buy a TV bracket to replace the broken part. Those can be found locally at any Best Buy, Sears, Radio Shack and the like or on line. You would be looking for a Wall mount TV bracket. I do not know if you could purchase just one piece. Good luck
2070093
You can purchase replacement parts here: http://westbend.com/support/replacement-parts/blenders.html
620189
I broke mine two months ago. It was my fault so I didn't bother checking. Had to replace it
1187345
Directly from the manufacturer if you are looking to pay for it. I received mine broken. I contacted the seller and received the replacement directly from the manufacturer (at seller's request). Good luck,
909291
I didn't find parts either, not from shark anyway. They only offer to fix it for shipping costs, if it's still under warranty. They also offered a replacement at a discounted cost. I bet if you research the motor, you can probably get brushes or bearings. I couldn't find the armature at a worth while price. That's what went bad on mine. I threw it on a shelf and cut my losses. What part do you need? Maybe I can send it to you if it's not crapped out on mine. :) Chris
1072098
Not sure. Ours just busted after a couple of months. We never considered moving the arms in, and it busted before we figured anything out. I don't think we ever used it.
1359886
No replacement parts included, but maybe there are parts available separately? good luck!
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
1155120
Yes Paula,go ahead and contact body by jake or Amazon and order you another so when it's fixed,it can be like it never broke!!! You don't and never wanna try and exercise and or operate it with a broken piece because something may happen and cause Injury to you and we don't want that.. I hope I answered your question!!