Most of my crystals were broken. I don't want to return the entire item just to get new crystals...any thoughts?
1490631
Contact Amazon. Don't know if you can get more crystals or if you would have to return and exchange for new lamp but can't hurt to ask. Good luck. It is such a beautiful lamp that I think it's worth the bother of returning for a new one.
1490632
A couple of them arrived broken but I just contacted the seller, who asked for photos of the broken ones. I forwarded photos and the seller sent replacements. The replacements were sent out rather quickly too. Customer service was very good.
1672722
I just returned one. The glass was broken. It looks really thin. Should I dare order another one. I just got my refund email. Please advise.
199202
Same thing happened to me I called and had them send me a return label. At the same time bought new ones. I was refunded when other returned to them. It was very simple and got the new ones in two days! Also use the original shipping box they came in. That way it cost you nothing to return them.
1155851
According to an email I received from the owner of Just the Crystals "I have set this auto response in place as due to increased demand and a mixup on the part of our shipping company we have just temporarily run out of stock of the crystals at Amazon. Please rest assured that the next shipment of crystals is on its way and should be available very soon -- hopefully unloading at Amazon's warehouse by April 10th (or so the shipping company has told me.....)"
497800
If it arrives with a crack... spend a few dollars an send it back immediately. Believe me... if it cracked upon arrival, get your money back and shop elsewhere.
699360
I would contact Amazon customer service. They have always been good about answering questions about damaged items and making sure you are happy with your purchase.
1888318
Try to get your money back. 9 Out of ten times Whn I have a problem with something I ordered online, after writing the seller. I gave me a partial or full refund or they may offer the right one as an exchange. Good luck.
1293894
I would return it and request a replacement or order a replacement, but I was unhappy with the quality of this item, so I'm not surprised your package was incomplete. I would just return it and go to Bed, Bath and Beyond and get the replacement.
2203558
I'm not sure but I would email the dealer and ask. One of my votives was damaged on arrival and they sent me a new one immediately. Perhaps they have spare crystals as well?
574015
Good news! I just received word from Amazon that they started unloading the container today at about 7:30pm (!) PST. The crystals can now be ordered, however unfortuntely you'll see a note on the product page saying they won't be shipping until the 29th. In my previous experience with Amazon they are very conservative on their "ready to ship" projections, so chances are better than even they'll be able to ship sooner.Thanks again for your patience during this huge mess! Thanks for your support. I'm always here to help if you have any further questions or problems.Rickp.s. Just fyi there is another whole container only two weeks away now.......not going to let this one happen again! :-)r. Good news! I just received word from Amazon that they started unloading the container today at about 7:30pm (!) PST. The crystals can now be ordered, however unfortuntely you'll see a note on the product page saying they won't be shipping until the 29th. In my previous experience with Amazon they are very conservative on their "ready to ship" projections, so chances are better than even they'll be able to ship sooner.Thanks again for your patience during this huge mess! Thanks for your support. I'm always here to help if you have any further... » Read More Good news! I just received word from Amazon that they started unloading the container today at about 7:30pm (!) PST. The crystals can now be ordered, however unfortuntely you'll see a note on the product page saying they won't be shipping until the 29th. In my previous experience with Amazon they are very conservative on their "ready to ship" projections, so chances are better than even they'll be able to ship sooner.Thanks again for your patience during this huge mess! Thanks for your support. I'm always here to help if you have any further questions or problems.Rickp.s. Just fyi there is another whole container only two weeks away now.......not going to let this one happen again! :-)r. « Show Less
1983452
I went in through my Amazon account and went to "Your Account" where there was an option to "Return or Replace Items". It seems like I had at least 30 days in which to return it for a refund. I just sent mine back yesterday because the side blew out. A friend of mine has the "green" one by a different company and she hasn't had any problems as of yet. It may be made better. She's going to let me know if it fails on her.
575644
I would recommend buying it local, I received them broken. To return was expensive.
1591280
Man same here...I had a metal shard where the magnet was supposed to be. We could return them but Im just not even going to bother.. Especially cause its 'parephernelia' now then I have to get shipping reimbursed or what? Guess we have to carry them around with a rubberband. Was really looking forward to this and it comes broken! really bummed about this.
1112480
You should contact the manufacturer. There should have been information included in the packaging because the manufacturer doesn't want you to return the whole desk, due to one broken or missing piece. I didn't realize this when my first desk arrived with both glass panels broken, and I shipped the whole thing back. Hopefully, they will replace the broken piece free of charge, but I would take action sooner, rather than later.
2080932
Ohhh very sorry to hear that, absolutely it shouldn't behave that way at all, it says things went wrong during the shipment and may be glasses were displaced inside or even broken. My advice would be that Return it ASAP and get a replacement, why to take risk.
820794
When I ordered the set the glass and everything came with. My suggestion is to return it or call the manufacturer and inform them of the issue.
1505400
I would get a replacement. You paid for all of the pieces, you should receive them all.