The black ink stopped working. I made sure the cartridge was seated right, and cleaned it several times. But no black ink printing. Any ideas?
1507460
Probably your printer is not reading the cartridge chip anymore try to instal a new black ink cartridge this cames with new chip included and i hope this will help you to print with the black ink again.
1507461
Is the black "tube" in the plastic ink flow thing crimped at all? I had to use a dremel to make a notch that I could put that tubing through.
1507462
I experienced the same problem and cannot print quality pictures, as a result. I am still trying to figure the problem out. I would suggest contacting the makers of the item for assistance. If you find out before I do please let me know. Thank you!
1087173
No, it won't print if is out of color ink. It already happen to me. Even though I was trying to pring a black copy.
1636530
I don't have an answer to this particular problem but.....At first I was very satisfied with this cartridges but after about 10 prints the color faded and then even the black faded. If one can make only a couple of prints with the refilled cartridges, it'll be cheaper to buy the original. Which I did after a couple of frustrating prints and try's to get it working correctly.
1174053
you need to have some ink in all the cartridges- just about all printers nowadays work that way. any empty cartridge will stop the printer(not sure if it can be empty but in the slot, but i know pulling the empty cartridge will keep the printer from printing.if you only use black the other cartridges will last a LONG time with this printer.
1230299
Mine work fine. Let me verify... Yes I am on my second black. Truth be told I feel like I'm getting about 50-75% of the ink of OEM but for the price It works. Sorry to hear that you've had trouble. Do a head cleaning with an old cart.Hope this helped.Tommy :)
2272348
Oh my I had the opposite problem! I was getting the ink system failure message before which made me consider a new printhead. I didn't know Amazon had them so I've ordered a new printer. Since it didn't help you maybe it wouldn't work for me. The reason for my problem-using remanufactured non OEM ink, the black cartridge was leaky. I thought it would be alright after wiping off and I did print some pgs. The problem was when I tried again about a month later..that's when I got the "ink system failure" msg and nothing I did took it away!
994025
I had the same problem. In my case, it wasn't the cartridge. I eventually purchased another printer.
1301771
You don't . This printer is notorious for NOT working when printing black. I was sent new printing heads& new cartridges, neither of which solved the problem
435844
Did you contact the seller for support? It sounds like it could be a bad chip on the cartridge. A replacement should solve the issue.
593421
Sorry, don't know what else it could be. Just make sure you've replaced the correct black cartridge. I think the smaller one is the photo ink and the large is regular text...which always empties the fastest for me. I had a Brother printer that would take compatible color ink but would only accept genuine brother ink in black. Sorry I couldn't be more help.
1936026
I don't recall if I had any issues like that or not. I'm an IT guy/computer nerd anyway so if I did, I fixed it immediately. With that said, I would recommend turning your printer off and then back on. Even try some different things like putting old cartridges in when printer is on and then turn it off, pull cartridges out and replace the new cartridges just before turning the printer back on. Make sure that any tape that may have been on the bottom of the cartridges is also removed. You'd be surprised how many people forget that. One thing to look at also, if the problem persists, is to check the settings on the actual printer and look at the ink level. If the ink level is showing that everything is full, as it should be, then the printer is at least detecting things that far. Hope this little bit will help, if not feel free to post back. If you end up having to post back, let us k ow what you be tried, and the specific issue you're having. This way I, or someone else, can give more accurate advice to further troubleshoot the issue. :)
1730773
My black ink cartridge is running low, but it's still functioning. :) I haven't needed customer support at all.
988508
if it is the thin clear covering over the area the ink goes through to the printer you can leave it alone. The printer will get the ink. My first replacement was black ink and it was the same way. It will still work. I printed something first and then it recognized it. If it does not print using that cartridge...call or write the place that you bought your ink. I hope this helps and Happy Printing :D
403962
Hi John, the cartridge are supposed to be "plug and use", if they are not being recognized by the printer, contact the seller, they should be fine to replace them for you. It happend once to me on one black cartridge, the seller asked me to trash it and he send me a replacement one that worked fine.
310787
Yes that's what I found also. I'm not sure if the "pads"inside the cartridge dried out very quickly or what, but I used 2 sets of the cartridges (color/black) & they worked fine. After that the other cartridges didn't work. Cleaned them etc. Still nothing. They printed for the test print, but wouldn't print anything else.
1370972
Britini, since the black is used more than the other colors, I would suggest cleaning you printer heads every time you change a cartridge. Also, make sure that the security tape that needs to be removed has been removed. If yes, and your cartridge is still not working, check the cartridge to make sure the film over the dispenser site has been punctured to allow the ink to fill the well. I hope this has been helpful. Best of luck. Rebecca Bell
2210605
You can try cleaning the print heads (google the model of your printer along with "cleaning print heads" and you should be able to find instructions") and try a better quality ink. It may or may not work. It did not work for me. I ended up having to replace my printer after using this poor quality ink. Good luck to you!