Put batteries in. Have power in the receiver and remote but no vibration or shock. Seems simple enough but no results. Do you think it's defective?
1493700
Yes, that's EXACTLY why we just returned ours this last week. We only had it 6 days when that happened.
1493701
The one I bought did the same thing. It took me a little while to get it to work as well
1493702
I have had the same problem. What works for me is, when I change the batteries in the receiver I immediately press the vibrate button on the remote until the receiver vibrates; this is the only way that I can get them to sync up. I don't even put the nuts on until it's synced. This has worked without fail on the last 4 or 5 battery changes.
1493703
Try putting the batteries into the remote first. After you put in the batteries for the receiver, there should be a blinking red light. Immediately press down on the vibrator on the remote and hold it until the receiver is a solid red light and starts vibrating. I had the same problem with both my receivers. But after a few tries it works.
1855339
The fan was so easy to install. The remote in the fan was already hard-wired. It sounds like the manual remote is defective or the remote receiver in the fan is defective. I'm sure you've checked the way you installed the batteries. Call their hotline.
1330732
It is not supposed to shock you at all. Please return the product, it me may be a defect.
473326
I couldn't tell you what is wrong. Both of mine worked fine. Did you try taking one out and trying the other by itself by changing between channels. Did you check the batteries in it, change them just to see. Also reading through the feedback of others says that some people received a set where 1 worked and the other did not. If this is the case, I would contact the seller and tell them the problem. Nobody likes bad comments and you might get lucky and get a new one. Hope this helps.
1768231
Ours never did work, it's still in the box in the garage. Defective perhaps but too late to return since we didn't try it upon receiving. oh well, win some loose some, eh?
680450
Do you have the RF receiver plugged in ? Also I think there is a slip between the battery and contact inside the remote that you must remove. If you have done both of these things then it is likely defective.
549719
Please pull out and check the battery, may be the battery is opposition. The remote please aim at the receiver. Thank you!
833061
Try replacing the batteries. If this does not work, contact customer service for replacement of remote under warranty.
1035173
Don't exactly know. Haven't seen that with mine. Was it working before or was this right out of the box new? Maybe low battery. Maybe weight limit exceeded. I'd reread the instructions. If you don't have them, I'd look online for them. Then, I'd call the manufacturer's customer service phone.
602655
Check whether the motor responds (i.e., is there any movement) when connected directly to an electricity source (with no hands etc. attached to it). If not then return it to the vendor as a faulty item.
1344831
Welllll, we have this problem too. I called the company and got a new remote and it still didn't work all the time. We put a titanium battery in and it's now working all the time but I really don't know if that's why.
558077
Mine worked fine. Suggest this could just be a faulty unit and request refund or replacement. I presume you have inserted batteries in correct order
2128912
You have to have the remote in hand. Honestly though we haven't even used the shock. It has been effective just using vibrate on level 4.
1327292
Hello,I have never had this issue. So, my thought is that it is either a defective unit or remote control. I have to ask, have you checked the batteries in the remote?Steve
473500
Hellow Jacqueline, try replacing the batteries, if that fails. Send the remote back to Amazon. GoodLuck Allen M
937696
It's never happened to us. Are the batteries new? I would replace those and if it doesn't help, return it. It may be defective.
1596889
Hate to state the obvious but make sure the batteries are all charged and facing the correct position. Mine did this once. I took out all the batteries and put in fresh and it has worked since. When you depress the "on" button hold it for about 2 seconds before releasing.