Is it normal for the side buttons to come off whenever I take the phone out of the case?
1518848
The side buttons should not come out of the hardshell, the buttons should stay on the hard shell that goes around the rubber shock absorber. The hardshell should be able to remove from the shock absorber.
1518849
Honestly i never had a problem with the side buttons. If anything you could return it to get a new one if its damaged spigen is good with returns.
1518850
Mine stay on just fine, may gave gotten a bum case, I would return it for another
1518851
I've had no issue with my side button coming off when removing the case but I've only taken it off twice. I'd ask for a new one, doesnt seem normal.
1518852
No. It sounds like you either got a defective unit, or a counterfeit (yes, they exist!). The Spigen website has a page where you can verify the 10-digit number on the holographic label that would be in a genuine Spigen product.
1209569
No. The buttons are open so they can be accessed. Had this case for over a year and this has never been an issue.
550167
That hasn't happened to me at all after a couple weeks of use. I take it in and out of my backpack a couple times daily and travel with it...so it's getting used and tossed around. You do have to make sure the case "clicks" into place when you install it. You'll have to mess with it a bit to get it secure. I'm sure those that are having this issue just didn't install it to a solid fit.
650131
Mine just slides apart. Quite easily. If it's not sitting on the phone properly it may feel stuck but it just comes apart.
1631357
I also find it hard to take the case off the phone, but I think that's a good thing because I don't want the phone to accidentally come out of the case. However, I did accomplish it once by starting at the corner near the volume buttons. The case seems to be weakest there. Then I worked my way down that edge, pushing the case back as I went. (By the way, my original comment in my review was that I found it easy to remove the phone, in its case, from the holster. Some reviewers said they had trouble answering the phone because they could not pull the phone from the holster. I hope that I did not cause any confusion.)
2036327
I got mine a couple months ago and the buttons are fine. While researching the case, I read that some of the older models were bad about that. So if you have an older one, I'd request to swap it with a newer one through them.
450199
I've only taken it out three times over the past two months and I haven't noticed a significant problem. There might be a little give at the base near the Touch ID button, but otherwise not at all.
1244749
The case is a bit difficult to put on because it fits so tight on phone. I feel that it does a great job keeping the phone dust free. Taking it off would seem to be harder. I will cross that path when I have replace the battery I suppose. I think the buttons work grest. Are you sure the sides have snapped into place as designed?
1015058
I didn't find any issues with pressing the buttons. My overall concern was with how fast the case ripped and wore out. Maybe it's a result of pressing the buttons? If you are looking for a long term case I'd pass on this one until they make it more robust.
876906
the on/off and volume buttons are not cut outs - so there aren't holes to touch the actual buttons, but the case has indentation for these buttons so even though they are covered, they work well. i didn't have any problems with this at all. hope that helps!
187455
If you are careful with removing the case from the phone. I have the same situation and so far I have not had any issues with the case.
1435577
Oh ouh, so, you did something wrong, or the case have some problem (I'm not surprised!). It should get off easily!
1313639
Mine seems to work just fine. Maybe there is a defect with yours? It does not have a strong lock, which makes my phone easily accessible, but yet my phone has never fall out of its case.
1879167
Absolutely not. I rarely take my phone out of the case at all. Mostly to clean the phone or case. I love this case. Want to order another one for color options. It's been great, looks nice and is functional. Awkward at first when I was taking pics because it opens like a book. You get use to it.
546128
Well just to make sure I am going to do a step by step:1)Peal back the rubber around the charging port and headphone jack.2)Peal the rubber off the entire case3)Using a thin screw driver, or even your fingernail, pry at the clasp latch at the top of the phone/case till it comes free4)Now pry at the two side latches located at the top of the phone5)Do the bottom side ones, and now it should come off without any issues. Hope this helps you out!
73409
All of the buttons are now very touchy with the case on. If you squeeze anywhere along the side, it's most likely going to click the power or volume button. I assembled and reassembled it multiple times. It has something to do with the phone case design. If you look closely at the phone installed within the plastic cage, you'll notice it doesn't line up in the corners. I suspect the inner cage is generic for several larger phones and they just made a different rubber boot. The battery is worth the small annoyance to me.
606821
Remove it by wedging a credit card on the righ side corner, between the phone and case. Make sure you're not damaging the volume buttons on the left, also be gentle when attempting since the case is fragile.