The nonstick coating of my pan is peeling off. How do I claim this on the 10 year warranty?
410589
Probably contact the manufacturer. I've had mine for years and haven't had that problem, but if I did, that is what I would do.
1747791
I have had no problems with at all with the coating coming off of the edges. I do place a paper towel between each pan when I store them in my pan drawers and this may be why I have had no problems with peeling.
857073
I put the pans in the dishwasher most of the time. I do not like the set and don't care about voiding the warranty since everything tends to stick, especially the skillets.
548607
I've had mine for 16 years! I cook every day and I've never put them in the dishwasher. I am now looking for a replacement. The coating disappeared from the bottom of my favorite used ones..probably had something stick and left on for too many days (scrubbed the heck out of it).... the coating wore out in about 10 years (but I still use.) Still cooks great, but I want some new ones for the non-stick coating.
615930
I always use the soft side of the sponge so I don't scratch the surface. BUT!!! Two of my pans have the protective coating peeling off even though I have been SUPER careful with these pans. I don't think they are a good product; I won't buy them again.
2021866
I've owned this unit for a little more than a year and minimally, it's in use 2x per week. I've not had an issue yet with the nonstick coating of the pan or paddles yet, but, I owned a Zo for about 6 years prior to upgrading to this unit. The pan in the old unit needed to be replaced. The nonstick coating started wearing off on the old unit. I've used bread machines for 20+ years. After removing the loaf from the pan, I always fill the pan with water and dish washing detergent, place the paddles in the pan, and soak the unit for ~ an hour, before cleaning it.
1564417
I purchased from Amazon, when I had a problem Cuisinart replaced my CSK 250. I don't think they would do that if it had been a knock off. Understand, despite claims, non-stick eventually deteriorates regardless of how careful you are with the pan. I use my pan about two times a week, and it still looks new. It will eventually fail, I am ok with that, just don't buy into any non-stick being a forever pan.
1824058
The only way the non stick coating will come off is if its scratched off, using metal knives or forks, over wooden spoon, etc, and cleaning with a steel wool pad. I have had mine for over a year now, cooked many pot roasts, even used a metal knive a few times, oops, but still have all of my coating in tact, its even been run through the dishwasher. Nothing lives forever but this is a great product plus it has an actual temperature setting and not that preset digital stuff you get with others.
1297481
I know there is a controversy about the use of PTFE (Teflon being the brand name used by Dupont). I've noted that after a year of very extensive use, the nonstick coating on the pan in the Virtuoso, is lasting longer than the pan in the unit I previously owned. I see no signs of it wearing off, peeling, or discoloration, although I use a lot of seeds and other ingredients which would scratch a PTFE surface.
1105606
I've had this set for about 2 years now, I think. The nonstick coating DOES eventually come off, so then I just toss it or throw in recycling bin. Given the price, I'm fine with getting nonstick pans every couple of years. I've even had All-Clad nonstick and that comes off, too, so why pay too much for nonstick?Hope this helps. I also like the Circulon pans, too.
407027
Sorry, we have only had our pan for a couple of months and it's the first one We've owned so no idea how to answer your question. They have a great warranty so you might contact customer support at http://www.calphalon.com
1976450
I believe these pans have a life-time warranty as long as it was treated according to the care and use instructions by the manufacturer - I would check with de Buyer
100266
I do not know about the warranty, I had the same problem and I noticed if there is oil between the gasket (seal) and the glass you will not get a tight seal for adequate pressure to build. So far it's been months and I'm still loving mine! It saves me oil on my non-stick cookware & salads (cause I'm a messy girl at times)
1809680
I didn't keep the warranty information, but Le Creuset claims that its "forged hard-anodized pans deliver non-stick performance with a seamless reinforced coating that will never chip or flake." I'm happy with the product so far and we've had it for about 2 years. Just follow the care instructions and you should get many years of use out of it. We had gone through several other pans and realized that we needed to reserve one pan specifically for eggs so that it does not get gunky from sautes and meats. I did a little research, and found customer satisfaction highest with Le Creuset non-stick pans. We have other Le Creuset bakeware and cast-iron cookware, so we trusted this brand for durability and opted to spend a little more money on their small non-stick pan for omelets. Hope this helps!
80683
There is a two year warranty for loss of no-stick properties or peeling of the coating if you use and maintain the pan according to their instructions.
605045
However, I also ordered the non-stick sauteeing pans from Cuisinart and I need to order new ones two years later. The coating is peeling from the edges.
150742
I am not sure what the undercoat of it is, but I know that it is coated in nonstick. If you use a sharp object to touch the pan it will scrape the coating.