Did anyone else have a problem with the 4.23 ounce bottle only being two-thirds full? Mine had no seal and I'm wondering if it had been opened
1487803
Hi Gerald. The bottle is filled to it's maximum capacity. With tubes such as these, the product can never be filled all the way to the top. Also the product tends to settle to the bottom of the bottle. Your bottle should last you 4-6 months using a pea sized amount 3-5 times a week. Hope this helps and please feel free to ask any further questions. Thank you very much!
1324246
I think you should send it back. First of all, I bought it for $20 less. It is in a tube, not a jar and I returned mine because it made my eyes swell up.
1621048
I have similar experience, I think cause it a soft bag and one or two ounce liquid is a little light. Maybe we should trust more on bottle when small-sizes.
169695
I just received mine and it looks like the box had already been open and there was no kind of seal on the tube!
693988
To make you guys feel better, I just purchased this item at my local Target and, no, there is no plastic seal around the neck of the bottle. IMO, there should be since it's a skin application product and Cetaphil should be aware that we aren't happy about this. I'll contact them via their customer service.
749438
It hasn't leaked with the 3 i bought, even lying down or shaken up. Maybe there is something wrong with the seal on yours?
1770483
Something must be wrong with it, I've never had any bad tastes with any of the bottles that I've purchased. Maybe contact seller about a replacement.
398227
Mine too. It is because it is a fake product. Diluted or even totally replaced by cheap carrier oil and mostly peppermint. I had a DoTerra rep look at mine, and it is definitely NOT their true product. the protective seal was broken on mine when it arrived as well. I will only purchase from a direct rep next time.
50410
i just looked on an extra bottle i purchased and was unable to find one. i would suggest using it closer to the purchase date but it should last awhile as long as it is still sealed.
1400018
I did not experience that problem. I received the bottle intact and because it is a tall bottle I deposited a portion of it in a smaller, easier to handle container and store the original bottle until needed.
1649961
Yes, there most definitely should be a seal around the cap. If you received one that was not, please contact us for a free replacement bottle. We'll ship it out expedited, free of charge.
647851
Hey Jen,I just bought another bottle couple of days ago. The cap is sealed and underneath the cap is sealed as well. I would contact the seller. I would NOT use it. It MUST be sealed. Hope this helps.
227722
I would shake it up well before you use it. And just make sure you're rubbing it in all the way and not leaving it too heavy anywhere. If you think it's a bad bottle though, just ask for a replacement.
680868
You should take this up with Amazon. I had a similar problem but it wasn't dirty, just the seal broken. This is not sanitary so complain to the store or Amazon. If yu have a COSTCO near you, they have the same jar (which is what I purchased from Amazon) that was beautifully packed and sealed, will be purchasing it there in future.
1618935
Hi Lori, I am sending you a private email as well. First I am sorry that you have a poor bottle. That's not good by any standard. What you have Is not an "old" bottle (because we don't have any old ones) but a bottle with too much scent. I have organised a replacement for you. Again my apologies for your inconvenience. And a huge THANK YOU to all who responded to let you know about our customer service. It is lovely to see that so many people know how much we care about each and every customer and that we do respond to every email we receive and every question we get asked.
1801402
I can't remember about the first bottle, but the second and third bottles weren't completely sealed. I don't think it's anyone messing with it, I think it's because the sulfur dust doesn't allow for a complete seal. I took the pills and didn't have any side affects.
387897
no I haven't experienced those issues. Perhaps the poor seal is to blame, I would return and try another shipment.