I ordered the Melissa & Doug Deluxe Magic Set, 1st use with the ball trick, the box broke. Can I get a replacement?
56650
I would think that you could get a replacement. I would make a claim. It is simple and fast. That's to bad. My son uses his daily and has never had a problem. I hope this doesn't discourage you to just replace instead of refund.
1485836
Check with Amazon. I have found good luck with them returning faulty goods.
2259626
Absolutely...Did it have the toy where the hole in the box is...I've ordered 3 of these and never had a problem....contact Amazon immediately!
1476187
Unfortunately, that is a huge negative about Amazon. They do not ship replacement parts. There are a lot of horror stories about that. Amazon wants you to send the whole thing back, if it's within the time allowed. I had the car shipped missing the nut for the shaft, and they made me ship the whole thing back. The thing would not fit in the box because the wheels don't come apart once you snap them in. In any case, you may have to rig something from home depot. By the way, I bought 3 of the cars, and after over a year, they are still the kid's favorite toy.
1594734
I am so sorry this is an item we no longer stock. If you call Melissa & Doug at 1-800-718-5365. They are the manufacturer of the item and may sell parts.
944303
Supposedly the manufacturer will sell individual replacement pieces. At least that's what it says on their website. However, I cannot say for sure if they will since when I had a part break, I emailed them (even offered to pay for the needed part) and they told me I needed to contact Amazon because that was where I originally made the purchase from. When I reached out to Amazon, they said they could either replace the whole thing or refund me what I paid for the product, but nothing to help me with the broken piece in question.
482665
You might try contacting Fisher price directly. Some companies will let you purchase replacement parts.
1325637
same thing here.... went and bought another one and had the same problem w/ it/ Leap Frog said I can mail it to them at my expense and they will replace it.( after being on hold for 48 minutes)
1639314
Just email us and we will send you a replacement set free of charge. I'm not sure Amazon allows email addresses to be inside product reviews, so its best to email us through "contact seller" on your orders page.
1168098
Try contacting the company directly. I bought my first one at toys r us. Maybe they can help too.
1481647
Thank you for your e-mail. Your best bet would be to contact the manufacturer directly. They might have spare parts. Failing that, you might consider checking with local comic/hobby/toy shops in your area to see if there a local fan club with spare parts for trade or for sale. Hope this helps you out. Please feel free to contact us at any time with any issues as they arise. Thank you for your interest in Entertainment Earth. Sincerely, Edward Haller Client Services Department Manager 1-800-370-2320 1-818-255-0090 Ext. 114 1-818-255-0091 (Fax) We're here to help! So, don't hesitate to contact us. For faster assistance, please include your full name, client number, and/or order number in your correspondence. Entertainment Earth, Inc. 61 Moreland Rd Simi Valley, CA 93065 USA CONFIDENTIAL: This correspondence and any attachments are confidential and privileged. If you are not the intended recipient, notify sender immediately. Unauthorized use, copying, disclosure, dissemination, or distribution is strictly prohibited.
2238637
I think it can be used again, however I gave one for Christmas and the person hasn't been able to 'open' it yet...the puzzle boxes that look like pinball machines were better for this purpose and can be reused, but the instructions are on the outer box so don't destroy it.
1733194
Hello, I found this on there website: We don't have replacement parts for all of our toys, but let us know what you're missing and we'll do what we can to help. Call us at 1-866-665-5524. We're around Monday through Friday, from 8:00 a.m. to 4:30 p.m. Eastern Standard Time. You can also send us an email at hellob@battatco.com. So we can help you faster, please include your phone number and address and write MISSING PART in the subject line with the name of the toy. Good luck
429064
Hi! I would look at visiting http://wizkidsgames.com/support/ and scrolling down to "Product Replacement Requests." It looks like you have to create an account and have purchased the game within the last 90 days (which makes no sense, but maybe you could go around it). Good luck!
693788
Box reads , " Melissa & Doug products meet or exceed all US toy testing standards and pass our high quality requirements . " There is the following 800 number for any additional questions you might have.1-800- 284 - 3948Hope that helps !
2273622
Mine still works fine, i made sure i bought the original Disney company toy, my son handles it rough and throws it hard on the carpet/bed - hopefully it stays good, but if yours broken for what ever reason, try calling amazon / company, not necessary they should replace it but you never know.....
1905449
Send a picture of the damaged toy to the company. They will send you a replacement.
918407
The package I ordered was all in tact. Maybe try contacting the seller for a replacement?