What if this device doesn't work for me? Is there any money-back guarantee?
1492858
Hello Tony, we are very sorry but we do not offer money-back guarantee, the performance of the product depend on a lot of factors (condition, size, skin type,...) and we can't guarantee that this is going to be the perfect product for you.
1492859
My husband ordered this but said it was too uncomfortable to wear. Don't know if it can be returned.
1995156
I'd comtact the seller and get a refund or get them to give another device. Could be defective. Not sure but mine works. Could try unplugging and retrying. Or if your not using the correct power adapter to use that. Not much details on how you have it hooked up. Main thing here is to contact seller to find the best solution.
274465
Horrible device.... It didn't work... Asked for another one and they rather refund me my money. It's not worth it
1856670
Make sure it works 100%; otherwise, you won't get your money back from these people. Good luck.
930639
The same thing happened to me; it would never work. I am not going to waste my time and money; so I returned it to the vendor.
1538939
I returned this device. As I recall I did not get any software with the device and when I called the manufacturer, I was told that the device was never meant to be sold to individuals. I was told the device was meant to be sold to larger companies who would buy many devices and could afford what sounded like a large amount of money at the time for a software package. I can't remember how much the software package would cost but it was a lot more than the device itself and the device was obviously not going to be something I could use. Now, having said all of that, once I decided to return the device, everything went smoothly and as far as I know, my account was credited promptly. It's a good looking device. It would have been nice if I could have gotten it to work. Good luck.
1225089
I agree with Christian. The seller is great about customer service and treated me well - even though I also had a bad unit. They may even be able to help you with the connection issue with your device. Good luck!
1602346
not sure, it only gave me the option for a refund when i said that it did not work.
1679433
The only way to know is to get one and try it. Check if you can return it if if doesn't work for you.
537892
I tried to get this application but it says device is not compatible. What can i do?
726537
I haven't tried but reading reviews it seems all returned and got refunded...Does it work or not? Help Me out here?
1097402
Mines never worked before at all. And they wouldn't send me another one so I paid for something I never got to use. And can't get in touch with anyone about it.
989975
The issue is the USB cord that comes with the device. It's very crappy. Buy an amazon basic one and you should be fine.
152105
I couldn't get it to work properly, no matter what I did...I was extremely disappointed...be careful...I tried everything, even getting someone else who has one and they couldn't get it to work either...and when I tried to get it replaced, but was refused because I had gone 6 weeks...two weeks past the deadline for returns or refunds...wasted almost 500.00. so make sure that whatever issues you have, even WITH their advice, don't wait to be sure it works properly...
822431
try reseting it... if it doesn't work then it might be a problem with the device.
255380
Mine didn't work either. Too much trouble to return, I chalked it up as a loss...
2275415
I have installed the device, works well. Now I need to purchase a package. the web site will not let me in, I have called the numbers left a message no response yet. Can any one advise me on what to do from here??