my son has connected and the audio works but they mic wont work it is giving him an error code of 8001009
1490561
Hi Kim, make sure that the digital input is in the in, not out, of you digital box, what came with the headset. The other end should be connected to his game station. If it is an XBox, you would need to adaptor which plugs into the controller. Insert the DC power cable USB in the game station. On you game station, you would have to go to your "sound settings" and Audio Output Settings and select Optical Digital. Select Dolby Digital 5.1 Ch., Linear PCM 2 Ch. 44.1 kHz, and Linar PCM 2 Ch. 48 kHz. If you want sound to come from your tv and headset, go to audio muti-output and select on. I hope I got to help you today. Hi Kim, make sure that the digital input is in the in, not out, of you digital box, what came with the headset. The other end should be connected to his game station. If it is an XBox, you would need to adaptor which plugs into the controller. Insert the DC power cable USB in the game station. On you game station, you would have to go to your "sound settings" and Audio Output Settings and select Optical Digital. Select Dolby Digital 5.1 Ch., Linear PCM 2 Ch. 44.1 kHz, and Linar PCM 2 Ch. 48 kHz. If you want sound to come from your tv and headset, go to audio muti-output and select... » Read More Hi Kim, make sure that the digital input is in the in, not out, of you digital box, what came with the headset. The other end should be connected to his game station. If it is an XBox, you would need to adaptor which plugs into the controller. Insert the DC power cable USB in the game station. On you game station, you would have to go to your "sound settings" and Audio Output Settings and select Optical Digital. Select Dolby Digital 5.1 Ch., Linear PCM 2 Ch. 44.1 kHz, and Linar PCM 2 Ch. 48 kHz. If you want sound to come from your tv and headset, go to audio muti-output and select on. I hope I got to help you today. « Show Less
1490562
Kim, Joshua has the best advice and have your son or you follow his instructions. If all fails contact Amazon and let them know the problem and you can get an replacement right away!
1490563
Kim,Joshua has the best advice and have your son or you follow his instructions.If all fails contact Amazon and let them know the problem and you can get an replacement right away!
987993
They just did an update on P'S network. My friends headset wasn't working either. Mine worked fine. Sorry.
1777683
Hi Robert, you may find troubleshooting information for your Sony Personal Audio System from this link https://docs.sony.com/release/ZSS4iP_US.pdf. - Vincent
694169
As long as you have interface for the Xbox and the Mic, it will work. If you cant find any interface between Xbox and the Mic then It would not work.
412251
Can you please ask your son? I've tried to hook up mine and i cant seem to figure it out.
195024
I have the same problem, I verified the mic works, and put it in again, and reset the plate. I guess this is why my unit was "refurbished"
1423118
I have my headset working with 8.1 and no issues with the drivers. I installed it from the cd that came with it. I tried to get newer drivers from the site but I could never connect so I stopped trying.
1614910
Um... It's worth of try, in advance. They broke on my, but the left side and mic works. The right one doesn't.
723972
I'm having the same problem. I contacted the company and they said the headset isn't designed for Windows, and that you may not be able to get it to work even with the correct drivers. Annoying!!
1925199
Use the microphone Audio-Technica AT2020 USB, everything is fine. Blue Yeti will work as well.
1688032
Mine received with no instructions and didn't work either. i think it is the mic
319931
I'm not sure--mine do not have a mic so that's probably the case! Sorry I can't be of more help :)
840662
the microphone dose not working while in the case, the other party cannot hear me
556999
I wish i could help, but guess what? I have the very same problem and mine is pretty new! If you get them to connect please let me know so i can try my luck.
2242984
I was just told to turn on bluetooth on your device (phone. cpu. etc) then with the ear phones on press and hold the play/pause button to connect but also try 0000
363872
You have to get a set of headphones that has a built in mic. That is the only way it will work!
2147815
Both my boys have them plays fine except for when there trying to video chat can't get volume to work then.