I received my kit and the pen light does not work well even when I press it down to activate the light it doesn't stay on longer than a second. Why?
43347
The short answer is because you have purchased a low quality product. The longer answer likely has something to do with the connection being made when you push down on the stem (?) of the pen light. Try moving the entire carriage either forward or backwards using something stiff, yet soft enough (so as not to damage the light).
43348
Mine still works. It is not bright at all. And it's tilted now from being in my pocket. I have to hold it at a certain angle and very close to the pts eye because it is so light. I just use my floor's flashlight. Really the white organizer and scissors is what I use daily. And I love it. It fits into scrub pocket, absorbs any pen leaks and keeps everything upright.
43349
You should press the clip, and see is the right zone of contact. The light is not very intense but enough to examination. I hope to do help you.
43350
Pen light is not great. Had to keep cleaning the contacts with an eraser and still not great but not why I purchased the product. The pocket organizer keeps lab coat clean, scissors are nice and work very well.
173966
I really don't know. I suggest contacting a reputable pen repair shop (e.g., Fahrney's in D.C.) who will be able to assist you both with the advice and, eventually, repairs.
510460
Sounds like a defect, I would contact somebody and get a new one. Hopefully they'll take care of you because this is a great light. I ordered mine months ago and carry it with me everywhere and it works like a champ! I haven't had to change the batteries yet either!
272833
My pen will work for 2-3 hours. No more. The battery seems to have a memory affect. When it shows ½ charged it will work for 30 extra minutes - max.
2143630
im not sure why you are having that problem. I didnt have any problem with this product. Contact the Hitlight customer service directly, they are excellent about answering questions and getting back to your email!
2190192
The light turning off indicates that the pen is fully charged. If you are unable to get the pen to work even when it's fully charged, then please write to service@huiontablet.com and ask for a replacement. Hope this helps.
620275
You have to make sure you insert the battery upside down until it connects or else it won't work. The battery should automatically work and the light should turn on immediately.
140780
I had the same problem with my initial order of this item; therefore I requested an exchanged and once again the item was not functioning. I suppose to light up once the batteries are installed. Unfortunately, I finally requested a full refund. I think it's probably due to their shipping method (soft packaging via USPS) which can damage the interior components.
265871
did you pull the little tab out? There's a tab that needs to be taken out to activate--something to keep the light from working while in the box...HTH
1857251
Contact Wacom, they have incredible customer service. My pen has worked absolutely fine since I received it.
680829
I dont know! I had mine with the same problem. It seems like the switch got broken because it feels kind of loose compared on How it was before. Mine It also got water inside. Did your flashkight got water inside too? I have not tried to fix it yet.
70077
There is a charging light that stays on while the battery is charging; the 'maximum charging' light does not stay on the entire time on mine, and mine works fine. So - maybe you should have yours checked out or return it..
203179
When I received mine one of the light fixtures wasn't working properly. I called ePhoto and they sent me a new one the very next day. You may want to call them for that part you need. I am very happy with my ePhoto purchase and their service.
1520666
Try the light on a fully 'charged' battery. There is a 'shut off' timer that will shut it off but it should be longer than a minute or two. Perhaps the timer is defective.
1282701
I don't have this problem, but it sounds like you have an electrical short in the lamp. I would return it. Good luck.
1294134
Sorry. I am not a good resource for questions on this item. The power light came on and it seemed to be working and when I plugged it into my computer to initially charge it my computer recognized it as a video device but from that point on the pen would net turn back on or function.
698843
Did you make sure your batteries are fully charged? Perhaps cleaning the copper contacts would help as well. The first things I do when receiving a flash light is always cleaning the dirt/grime in the threads and the contact points. I've had no problems with this particular light and I actually like it quite a bit