Where is it shipping from &amp; what is the warranty? Also, the Mug press image does not show up on the page.
1500992
WE are shipping it from CA with 3 months warranty and mug press is included.
1412714
Hm. I had the same problem. I ordered a new mug. Their website does show just the lid available, but if I recall correctly, I found the entire mug for not much more at another site.
613454
Both the name and logo are on the mug. It APPEARS they may be painted on. Doesn't appear to be etching. It's a fabulous mug!
1848824
I just got mine and there was no travel cup included. I have searched in vain for a place to submit this error, but can't find one. I will not go to the trouble of returning it just for the travel mug, but I am a bit disappointed that I can't submit a request for the missing item.
550583
Ainslee, you misunderstood my comments. I don't ship the mugs I placed an order and received the mugs. Because I am very happy with them I give them a high rating and wrote a very favorable review. I received them a while ago so I don't remember how they were shipped but they came through fairly quickly, without sustaining any damage. If you're looking to buy the mugs I highly recommend them.
1037816
The company is located in Canada but am not sure if mug is manufactured there.
371762
I'd had the same problem for a while and had to use my finger to move whatever was remaining of the handle. Ended up ordering replacement spare parts, including the spring, at www.bullonerosso.de in Germany. Spare parts set me back under EUR 20 - I would've paid more in postage if it hadn't been for a friend of mine who was traveling to Germany and brought those parts for me. I had to use an L-shaped screwdriver to remove the two screws holding the ground coffee container. Other than that, replacing the broken handle didn't take more than five minutes.
935354
In Romania. The quality control is quite varying. I requested Amazon to replace it with new one and it arrived within two days through prime. The new one is looking okay, but I need to try making coffee and update my review based on the result.
410218
I don't quite remember. I was very disappointed with the mug because it doesn't keep coffee hot for any length of time. The writing on the mug wore off quickly too.
1466067
Not sure about the warranty but its a 10 cup pot and is usually enough for about 2 cups each for my husband and I in the mornings (his 20oz cup an my 16oz) I'd say about 3-4 BIG coffee mugs
319260
The beer mugs we bought was sold by Shivam. In the information below would be there name and I believe a link to connect to. When we first order engaving we missed this to. I believe you could go right to there web site if you google it. You want to get this information to them as soon as possible or they will just send the mug plain. Hope this helps.
416675
Is this real or a copy? How do you get in touch with the manufacturer if there is a problem up to year warranty
1380244
In October the customer service person for this company told me the cup was out of stock and it would be sent to me when they came in. It has still not arrived. My cup arrived broken. You can call the number on the instruction book and maybe you'll have better luck. Good Luck
459681
The cup is made in China. It says it on the box, not the mug. Also the handle is small, so if you're going to give it to someone with big hands they might have some difficulty.
947425
It's a mis-print. I just tried to update it. Shipping should be around $8 once up updates, give it a few minutes (2:21pm EST). Thanks!
845012
When I looked for the warranty info it says you can contact the seller directly or go to the manufacturer's website. I bought one for my parents for Christmas and they've had some trouble too. Mostly pictures not showing up because of size or something but it's a hassle. We may be returning it as well. Sorry I can't give you more information. I will assess theirs when I visit this summer.
337667
Send an email stating the content you want written on the mug. Want to use an image? Simply attach it. A confirmation image will be sent to you prior to printing