I just bough a new one and unforunately the glass is very fragile and broke when I installed. I am wondering if I can ask for a replacement on it.
1492827
Probably not because you broke it when you installed it . If it was cracked or damaged before hand then maybe the company will honor it. I once had a glass screen I installed have one of the ribbons tear loose during install from apparent bad QC on the manufacturers side and the vendor replaced it for me
1492828
It's certainly worth asking. But to be honest, if I was the seller, I probably wouldn't replace it. Sorry.
666007
I wish I had an answer for you. It was so cheap I figured if something happens I can just replace it.try looking up the company name online and give them a call.
1784908
Hi,Thank you for your kind message,Please note that if the outer glass is cracked, it will help to fix this,Should you require any further information, please feel free to contact us.Kind Regards
756491
I would call the company that makes it. See if they can send you another one.
955265
Yes you can but the monitor only... Don't know about replacing the glass, but you can always try calling summer infant's customer service.
2013242
i doubt it but do not know. most likely have to purchase replacement glass from manufacuturer.
1038484
I too broke the top by putting ice in. Thin glass. Searched the net to not find replacement. Ended up upgrading system.
1080149
You can get it replaced for free through the company. Mine broke also and got a brand new one back within a week of contacting them.
397586
I have never had any problems with mine breaking, so I'm not 100% sure but try glasslockusa.com or their Phone: 866.471.4765 . Good luck. let me know if this helps just incase I need to know for future reference.
2169799
I don't think it would be possible to replace just the glass. If it was broken during delivery, send it back for a replacement. We do love this light on our stairway.
2019115
Call the 800 number, you have a year to be covered, they sent me a new one, but that one broke too
1763521
I received one with the speaker mesh and one without, so it's a toss-up? The old one is very easy to remove and replace on the new display. Use a small flat-head screwdriver to lift the gray/black tape that holds the screen in. You can remove both gently. Apply them to the new screen. The outer glass is definitely included. Replacing these screens alone (no outer glass) is impossible because the screen is glued very hard to the glass. Separating the two is impossible. The glass I received seems to be the same thickness as the original glass, but I wouldn't test to see if it holds up to stresses as well :-) I received one with the speaker mesh and one without, so it's a toss-up? The old one is very easy to remove and replace on the new display. Use a small flat-head screwdriver to lift the gray/black tape that holds the screen in. You can remove both gently. Apply them to the new screen. The outer glass is definitely included. Replacing these screens alone (no outer glass) is impossible because the screen is glued very hard to the glass. Separating the two is impossible. The glass I received seems to be the same thickness as the original glass, but I wouldn't test to see if it holds up to... » Read More I received one with the speaker mesh and one without, so it's a toss-up? The old one is very easy to remove and replace on the new display. Use a small flat-head screwdriver to lift the gray/black tape that holds the screen in. You can remove both gently. Apply them to the new screen. The outer glass is definitely included. Replacing these screens alone (no outer glass) is impossible because the screen is glued very hard to the glass. Separating the two is impossible. The glass I received seems to be the same thickness as the original glass, but I wouldn't test to see if it holds up to stresses as well :-) « Show Less
1906144
Go to Google and search for contixo replacement glass. It will direct you to a distributor. Warning it has to come from China so it will take about a month.
1325939
You sure can and I did. I think you actually can find it on Amazon...I can't remember if I got it there or at a large hardware store. It's a very standard glass top but be sure you get the right size..if you go into a hardware store measure the diameter of the glass top that you broke so you'll know--ditto for buying it on Amazon. The replacements are cheap and identical.
1619278
I honestly don't know... All I can tell you is that we have had the glass on our kitchen table for over a year, and it has been a perfect replacement for the one we broke by accident. I would try to contact the manufacturer if this is important for you. We have had no issues with ours though- that is all I can tell you... Hope this is helpful.....
981829
I would guess yes, but I'm not an expert so I'd double check with a store or company that sells them. I believe that's what happened to one of mine when I had to replace it.
675228
You got a broken one. Just ask for another one and they will send it to you.