Has anyone had success in contacting the manufacturer for warranty claims? I have tried the 800 number that is on the instruction manual and the email
1506524
I didn't contact the manufacturer - I saw how poorly designed they are (primarily the heavy weights outside of the ears causing the ear buds to fall out of my ears despite trying the various cup sizes) & figured there wasn't any hope for them so returned them to Amazon.
1506525
I haven't tried. I share the same complaint as others, the buds creep out of my ear, and when that happens they sound like garbage. It's ludicrous that such a poor design was manufactured and sold.
927097
I would email the manufacturer through Amazon. I have found them to be very responsive.
1950615
I would contact the company directly. An 800 no. is available from the company website.
465621
Please contact customer care at 1-888-828-1426 and they can assist with any warranty issues. thanks
104547
Warranty questions should be addressed to the manufacturer. I cannot answer that question.
670327
How long time ago did you buy it? Still under warranty? Then should be a phone number on the back of the instructions, try to find the number or email address...
551218
I haven't had any experience with their warranty department, but they did send me an email. In it they stated that if I had any problems or questions to not hesitate to contact them. Hope that helps.
580791
good luck. Contacted manufacture 2x no response. finally go one and said replacement on the way. never showed. after 5 months calling and emailing. I called local Homedepot and they returned it and I got a different one.
1631486
Contact step 2. They might even replace for nothing. I have found that when you go back to the manufacturer for things like that they sometimes just send it to you or charge you very little.
1001581
That's not happened to me so I have no experience with obtaining parts. I agree with the previous 2 answers especially with taking the online approach. I would also check if there were any warranty centers in your area and contact them. Good luck!
1473503
I don't see anything about it on the warranty sheet. I would suggest contacting the manufacturer.
151086
You know, I never really thought about it. I would contact the seller to start with. If they are no help, there must me a number on the package to call for warranty help.
495887
Did you get a warranty, if so put in a claim and you will get a refund. If not contact seller, they are excellent at responding
484857
I think you should give the manufacturer a call with your concern. We have not heard of this problem in the past.There number is 1-800-433-0333. I hope this helps.
1749796
Hi. Please contact the manufacturer and they will help you with that. The phone number should be on the warranty papers or the back of the instructions book. thanks
1684392
i have not had that problem / issue , , ,maybe u can find answer on the internet try some diff searches, , ,there is a pdf users manual on internet, also maybe reboot the thing, if after multiple trys call amazon they can help u, and may be u need a new machinelike exchance for new one mine has a warranty included so it is insured right now
999446
I am sorry I have never had to use the warranty. I would try starting with the vendor where you purchased it from or find out who the manufacturer is then try to contact them. I am sorry that I could not be of any more help on this question.