The reviews are overwhelmingly poor. Has anyone replaced this model with something they can recommend?
1488930
We replaced it with a Whirlpool which is working just fine. Our concern with a non-Bosch replacement was being able to reattach our wooden cover panel over it once it was installed. Whirlpool gave us additional clips and it went back on and looks great.
1305602
Stay away from titan. The new models are awful. This Raheem model appears to be the same as the old Titan n120 which was a good unit. I would purchase this unit over Titan any day.
634213
I had same problem. Garbage.. I read that it needs updated. But you have to buy the hardware to update it or know someone who has it. I gave up.
2100051
No I live in NH so I can't find anyone to do it and Sony wants to charge me $265 to replace it. Right now it is sitting in my storeroom, a $300 pile of junk. Let me know what happens with yours, if it's not too expensive I may try to find someone in MA. At least yours is still under warranty you are lucky.
1675977
I bought one which was woefully inadequate. I complained and they said they would send another. nothing happened. I am very busy and have not pursued it. My advice buy something else. I suspect it is a cheap rip off of something else.
505344
If you can, try another make/ model. This one is awful. It was OK for a few months but it is a bitch now, freezing up, losing apps, losing pics and documents and it won't multitask well if at all.
943027
Yes I had the same problem , it is a piece of crap. It is a shame that it is being market a product like this.
532125
no I haven't, BUT my brand new one stopped working all together, dead as a door nail. Maybe somebody at EMJOI will see both our complains and give us new ones. They weren't exactly cheap right?
184229
This is unfortunate. Mine is running well now after all the time and money I have put into it. :/ I just keep posting this about every month so I can steer others away from this device considering its price and difficult of setup.
749764
Mine was purchased as a gift so haven't had experience with the new version. Sounds like a defective unit. Don't think they are consumer fixable.
685157
We bought it on another recommendation that it was redesigned. It seems to be working fine. We have had it several weeks and it is running smoothly. My husband had the same question. Good luck. Hopefully you can return it if you have any problem.
608827
I'm uncertain about a replacement. It might be less expensive to replace the entire unit. Although, if you go to the company website they may offer one.
1090743
Don't bother with this old model, it's way out of date now. There are a lot of better new options out there, like Nest or Honeywell Lyric.
374192
No. I owned one and found out it can't be replaced. Never bought another one.
2026125
this model sucks mine lasted 2 weeks.the first model was awesome.not this one
922065
Yes, I did. If you call their customer service at 866-587-2315 they will replace them if you let them know what happened. I asked her if she got these kinds of calls a lot, and she hesitated, then told me occasionally. Also, those positive reviews are all the same person... Erin. They are crap. If the new ones are crap I am sending all of them back for a refund.
793197
Send it back; it's a piece of rubbish compared with the 6 year old model it replaced.