How do I get a replacement for the glass piece that holds the water to drip? In spite of my incredible gentleness, mine broke on my first try to use.
1502171
You can buy it from us. can you send me picture of the broken part so we can give you the right price?
1502172
Search for a "conical separatory funnel" on Amazon and see if you can find one that looks similar. This is part of the reason I bought this unit, after pricing the glass I was very close to the cost.
353320
I had the same issue. Contact the company. They were willing to help me out and got a replacement out to me.
501992
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!) Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase
1325940
my top is broken too. seems they would make these things last longer. buying the replacement part plus shipping is almost as much as the pot! I have not found the top locally, even thrifting. I love having brewed coffee though.
1195129
I've had two lids break on me. I LOVE the water bottle too, but this is definitely a weak point of the product. Try contacting the manufacturer. I reached out to the manufacturer and they were kind enough to send a replacement for the first broken lid. They need to step it up though and offer either additional replacements of the option to just order lid replacements. The weakness of the lid is borderline product defect IMO.
671522
I had the same problem. Call Hansgrohe customer service at 1-800-334-0455 and describe the product and problem. They will send you a set of plastic bushings to replace the original ones that hold the spout in place. It is a fairly simple process and the directions are good. Mine works perfectly now.
551905
Had the same problem but got KA to replace with glass carafe that comes apart. No problems with that one.
1403474
Try calling Shop-Vac directly - we needed replacement of the bottom piece and they were very helpful. You should have an 800 number in your instruction booklet or look for them online.
2216667
My glass was broken too, but I contacted the Westinghouse company via their website and they replaced it without a problem and fast. :) Great service!
1251127
I had the same issue, and after I contacted the seller, I was sent a replacement glass. The installation of the new glass is pretty simple. It appears there are several buyers who are experiencing this problem.
957523
I'd contact bissel. Try emailing their general customer service or just write on their Facebook wall (that's mt fav approach). They'll either send you the broken part free or charge you a little. But I'd try just going straight to bissel. Good Luck!!
446248
Mine also broke after a few months of use and what I did I emailed the seller and luckily he told me he will send a one time replacement free of charge; try it. If this doesn't work, try Lowe's, Home Depot, or call your plumber, they should have replacements.
380990
The piece connecting it to youer tap that they gave you was badly made. We had the same problem. if you get in touch with PUR directly and talk to a manager they should send you the new version of that piece. It works perfectly. i found this phone number 800-541-8001. Hope it helps
22200
I found the glass knob, mine cracked, in an antique shop. They sometimes will keep extra parts. I also suggest doing a search on Amazon or Google. Finally, you can sometimes find a similar pot at a yard sale and transfer the lid to your coffee pot which has more sentimental value. Good luck!
1050006
I would write or call the manufacturer. When I received mine broken, I simply went on amazon and went through a simple return/replacement process. The new ones they sent seemed much more stronger glass
1407008
I would try contacting Thermos. I found this online: www.thermosonline.com/replacement-parts.html Good luck.
397586
I have never had any problems with mine breaking, so I'm not 100% sure but try glasslockusa.com or their Phone: 866.471.4765 . Good luck. let me know if this helps just incase I need to know for future reference.