I bought one of these cases in January and used it two times. Recently the handle on the top of the case fell off. can i get it replaced?
1502031
I had a similar issue with an older SKB case and I contacted customer service on-line and they sent me a replacement handle no problem. It's easy to screw back on.
432106
I been asking the same question. I have not heard back as of yet. I am sure the case cold be purchased outside or replaced. So far we use the case only when we are going to use the camera.
1054362
Same thing happened to me. Email them: cs@tridentcase.com. They are very nice and will mail a new one to you. Mine arrived within a week.
2036327
I got mine a couple months ago and the buttons are fine. While researching the case, I read that some of the older models were bad about that. So if you have an older one, I'd request to swap it with a newer one through them.
440482
Contact Otter Box and see if they will replace it for you. I broke the clip off the back of mine and they replaced it at no charge. Can't lose by trying!
1930715
I liked the one I purchased about two years ago until the power jack broke. I bought a new one about 3 months ago and the jack broke again within a couple of months. I liked the case but it's pretty useless if you can't charge the phone without removing it.I don't know about the imitations - I don't believe I got one.
2029630
that would be something you would have to take up with the company, I have no idea if they would send you a new one. I can tell you it's really hard to get in touch with our customer service because I tried to do the same thing after the top piece by the power button split, I wanted to see if I could get a new top piece without getting a whole new battery pack and never got an answer back.
209879
I had a similar problem, you should be able to get a replacement case, via a cross ship, as to not leave you without the case till the replacement comes. See my review http://www.amazon.com/review/RKNVQGPQ31LOF/ref=cm_cr_pr_perm?ie=UTF8&ASIN;=B00GG0S00A
517308
Mine just broke as well. I'm still looking for a place to get a replacement handle.
1548900
Happened to me also. I used the LifeProof warranty replacement. Went through 4 cases in the 1st year. All broke at the USB door hinge. Now out of warranty so looking for a new case.
1187012
Hi Carolyn! We have beeb selling these cases for the past year and have not heard of any complaints, so I don't believe you would have any issues. If there's anything else, just let me know. I can be contacted directly via this link:
315586
I'm a customer. But, I would strongly suggest you contact Amazon. Generally, they will replace your item. You will most likely need to send the old one back, but I can't say, for sure. Amazon usually covers the products that were under their jurisdiction. (When I first opened mine, it went too far, and turned inside out, because I didn't know how to use it correctly, but, it went back down correctly, and was fine. Please contact Amazon! They are great to help! :) Best of luck.
1552299
Ordered mine in January and it broke a couple of days ago. I love it so much, I'm not mad I just ordered another one.
1099335
i had a similar situation ,but my case wasn`t even a cracked , just a little bit on the side where you don`t even see it , but after i contacted seller and explained them , they just asked me for a pictures of the damage and Yes, they did send me a new one. I`d definitely give a 5 star for the customer service
1731998
You buy a new clip at Amazon. I dropped mine and it broke but the case on the phone was but I found a replacement for around $10.
1584443
Yes I have. No success fixing it. Also had the handle break off. Haven't been able to get through to manufacturer after many attempts. Sorry, I can't help
1680705
I don't think you can unfortunately. I think you would have to buy a new case. But email the seller, they might replace it for you