A recient cell phone purchase would neither send or recieve pictures. What do I do? Can it be fixed by whom and at what cost? It is with AT&t
1485605
I would check that you have messaging and data service on your line first, if you do not have that with att then they are most likely blocking you. I have an unlimited data plan and send every picture that I take along with my voice messages through text messages. I have never set up my email through the phone.
1485606
Most of the time when that issue occurs you can call or chat with them and they will go through your settings with you or simply refresh your account and it should fix the problem.
1485607
I believe you have to set up your Email in order for this to work....if you go to ATT they should be able to show you what you have to put for their settings for outgoing as it is different than you Email account you have at home....
556264
I have the same problem. I do not think it is phone's fault. I believe there are some settings that need to be tweaked in the phone to be able to send/receive pictures. Try contacting ATT thru chat window (do not call) for support. I haven't done so because I dont have time and they only work from 8AM to 7PM but they should be able to help
1485608
Check to make sure what size the pictute is and what format its being saved as. The size and format make the difference when u want to send and recieve. Go to the settings for the camera and choose the largest option (always the last one on the list) then retry. You can contact tech support through at
2046817
These phones are getting harder to find. The seller must clearly state that the phone is designed to work with only AT&T or all of the functions will not work. Steer clear of the phones that are "compatible" with multiple carriers, because functions like texting pictures will not work.
2246666
These phones are getting harder to find. The seller must clearly state that the phone is designed to work with only AT&T; or all of the functions will not work. Steer clear of the phones that are "compatible" with multiple carriers, because functions like texting pictures will not work.
808930
yes I couldn't download pic sent to me.. when I can I will get different smartphone.battery wouldn't charge and keeps sending notification sound when nothing is sent...
473709
I was unable to use the J as it doesn't take a chip or card? therefore won't work with my carrier (AT&T). Be informed. They took my money and ran.
478214
i would contact AT&T via their facebook page by posting there and get a social manager to contact you as they were able to fix the problem for me. when i called AT&T generally, depending on which representative, the person I got wasn't helpful b/c they did not know and understand the situation, so best to have a manager handle this. if somehow you dont get through to AT&T to do this, then I would contact Amazon about such to get $25 credit toward Amazon if all else fails.
1914405
I have the same problem as well even though my cell phone is still in very good condition externally. Wish I knew too how to bring it back into service.
1918955
Just go get a new card. I got one for free at the AT&T store because that's where our phone service was through.
1728682
I had alot of trouble with picture texts myself. I could not receive or send any picture texts at all. I dont know of any solutions to this problem.The phones are no good I threw mine away.
431996
contact the seller. i received mine and it worked but mine is badged as an ATT unit
739371
I'm not familiar with Movilnet. I couldn't get AT&T to even recognize the phone on my plan and was never able to receive any attachments or photos. It was apparently a locked phone and is sitting unused in a drawer.
1931367
I'm with AT&T; and the phone is not working. At&t; said they can't do anything couse it's not there phone. When I called to the customer service #from the box they told me to go ahead and take them to the court if I'm not happy I will never get anything else from them
808929
Does your phone service "allow" pictures to be sent or received? This happens to some of my friends that don't have "picture" service. My phone works just fine for pics and downloads.
808931
yes I could not send/receive pix either...but I blamed that part on my carrier...not certain though
442244
Bought a att go phone and used the card out of it. Sends me text with picture. You buy your minutes. Had a problem setting it up but found instructions on the net.
963719
Robert, I am sorry, but I do not know the cause of the problem. Is the phone still under warranty? If it is, I would get in touch with AT&T; and make a claim. I hope that you are able to get a property working phone.
994479
My phone was AT&T; specific. Just added the SM card and it worked without any additional provisioning.