i need help mine didnt work and i cant return it since im outside USA help!!!
1519458
I am having problems, too. Call Hasbro! They no longer offer Alphie (no longer manufactured) but they will send you a toy free. We got Elmo rocks. :) And it came very quickly. I am still bummed about Alphie bc my son LOVED it! We plan to take it appart and use an air gun (those canned air that you use on electronics) and maybe even use erasers (those work great at dusting batteries/electronics)...and hopefully that will help make him work again.
1519459
Log onto your account and send the seller an email requesting a full refund. Explain in depthly what your issue is and threaten to leave negative feed back on their review. They hate that. That should prompt them to refund your money. I do not see them sending you another one seeing as how you are out of the country.
1519460
i suggest you call the manufacturer. i had the same problem with my thomas the steam and go train. it worked one day. i am sure you changed the batteries and be sure the card has the computer reader on the bottom facing his connections. i am so sorry. that is all i know to do. that is what i am going to do with thomas is call the manufacturer.
1226138
I tried to get mine to work and it didnt work with a sim card bought in the UK, piece of junk I had to return.
1406758
Ok sorry I have had mine a while and works! I bought several items like this and used them through xmas! They all worked fine I would contact seller and ask for exchange or return? Sorry that's all I can do
524119
I don't know. I sent it back to the retailer due to the item mentioned not being able to work outside the USA...I myself reside within the UK. Sorry I couldn't be of more help to yourself!
2148772
mine did not work either. I contacted them and they said that they would send me a return label but could not find my email address after they sent me the answer. I will never buy from them again good luck
660739
I'm sorry I can't help you. I never could get mine to work and I tried to return it. however it was past the 60 day return window and they would not accept it. I just threw it away out of frustration
1933386
i sent it back three months ago and still have not got my money back it didnt work!!!!
1204343
I got robbed too! The device never worked properly but they would not return the monthly fee already charged to my credit card. Also, no customer service in the USA.
2148773
mine did not work either. I contacted them and they said that they would send me a return label but could not find my email address after they sent me the answer. I will never buy from them againgood luck
1073993
Buy a recent and does not work and I have 220v , someone could help me I can do ?
839145
I have had the same problem with mine and simply bought an adapter on Amazon for a few bucks. What is your country, I will give you the reference you need...
2147895
Fortunately mine has been working fine since receiving it. my suggestion would be to send it back for an exchange or a refund.
1572868
I tried just about everything and had the same problem, couldn't turn it on. changed batteries to make sure I wasn't missing anything and nothing! All I can suggest is, return it and get your money back! I would had done that but my was out of the country!
11861
thats happen with me too..i just return it ....thats all u can do,dont try to fix it by ur self ,just send it to seller
446156
call the company i have never gotten mine to work and they wont give me my money back
2261697
same here i am also not able to use it. But i have no choice of returning because I am back to my country( India) and cannot return. No matter i will have to keep it. :(
1986890
Mine didn't work either. Have been waiting for a return address label from the Vendor. Taking quite awhile to settle this matter.