CPU shut down by Microsoft due to virsus,black screen, cannot reboot (although reboot request screen comes on). Do you know if FixMeStick can undo prob.
1498220
It can fix your computer with some caveats. First your computer must be able to boot from USB Stick(flash Drive). If it can usually you must change boot order in BIOS to boot from external USB device. Also some older computers are not able to do this. If Fixmestick clears virus(it is probably a root kit virus) then the worry is if the virus corrupted your copy of Windows on the computer. The computer might boot but it will not update itself or Internet Explorer is corrupted or icons are missing etc. I see this problem in the shop alot and the only way to fix this is with what Microsoft calls a repair install. You need an OEM Windows DVD that corresponds to what version of Windows you have on your computer. Fixmestick has no ability to due a repair install. In conclusion Fixmestick probably will get rid of virus infecting computer but will the computer work as expected? Do not know unless you try it and then there might be additional steps as outlined to get your computer back the way you expect it. If all this sounds confusing take it to a tech that knows how to get rid of virus' and preserve your data(pictures, documents, music, etc). Some techs just restore your computer back to the original factory settings losing all data and updates done since computer was new. There was one person(Elisha) who said they paid $200.00 to get the computer fixed. For a big box store not to bad but I am an independent and I would only charge $100.00 max to do both cleanup and repair Windows if needed. Look around for someone who has low overhead. Half of the $200 is just to put a roof over tech's head and has nothing to do with the repair.
1498221
I haven't actually used their customer service but from my research they are more than accommodating. Email them and ask if their product will fix your issue.
1498222
Its a waste of money and all it did do was quratine all the viruses i had. My computer still ran slow with pop ups and had to still get a computer specialist to fix it. Best decision was to get it fixed and now my computer runs like brand new again but cost $200. Best advice is get to a specialist asap.
1498223
I would email the tech support at FixMeStick to inquire on this specific problem.
1498224
I think if it turns on you can use the stick. I know that support was amazing it really was and I am responding on my computer which was absolutely frozen.
1498225
I don't understand what you mean when you say microsoft shut down your pc. If you mean you have a pc running microsoft windows, then i would recommend this priduct. A malware shut down my pc and the fixmestick got rid of it. It helped me.
227748
I've had this computer for about 3 months and haven't had this problem (or any problem for that matter)... What have you downloaded recently? Maybe a program or something you downloaded caused this. Worst case scenario, used "system restore" to reset the computer back to a certain time when the problem didn't exist
745951
Yes I also experienced a moment of black screen. It is annoying for this screen keep doing that. Hope there is a fix for it but I haven't tried to find a solution. If anyone have figured out how to fix this let me know
197936
I would also call tech support - they are very eager to help with any issue you might be having. Good Luck :-)
1707865
This exact thing happened to me. I was incredibly frustrated and spent hours on it trying to figure out the problem. I was never able to connect to the internet, so I gave up and returned it. I was so disappointed. I ran Windows diagnosis and kept getting winsock errors. I'm not computer savvy enough to try and fix it, so back it went. :(
968070
Internally: No idea... externally yes. But it is slow and locks up as it is. I think its the windows 7 op system that is the problem.
128883
I have not had a problem with mine at all. I would call Microsoft and ask about it. Maybe they will send you another one free.
2213366
Mine stopped working. Buy a different brand. I got one from VM Innovations. Check them out.
1174897
Yes. My problem was a hardware failure. They told me if they could not fix it, they would give me a choice of check or Amazon gift card to buy a replacement. They were able to replace the part and returned my laptop to me ahead of schedule.
913620
I'm using it with Windows 7. I've noticed that every time I shutdown I bluescreen. So, just don't reboot :)
1781359
The stick runs off its own system and boots from the stick, not the computer so safe mode should not be a problem. I fell for a scam and was locked out of my computer by an installed password (held for ransom) and the stick booted and removed the password. I was impressed! Fred
1094334
We went and got it fixed. The problem with these devices is not software, it's poorly constructed connections, which was true in our case. Once we got it put into a new case it worked perfectly (cost 20 euro), so it wouldn't have mattered what computer or OS we were using, it was a hardware malfunction.
123848
Actually hold off, there may be a problem with video video output with the adopter. I'll look into it tonight at work and get back to you later tonight.
93880
If you find out, will you let me know? Since getting my new Dell laptop for Christmas, I've bought three (3) Microsoft mice. Each one failed after a couple of months, and I don't even know how to get Microsoft to honor its warranty. The problem seems to be with the antenna/sending unit - have relaced batteries in the receiver, but there's a tiny light on the antenna that doesn't light up one day, and then you're toast. I love these things when they work - am tearing my hair because the third one died last month. Good luck.
1443596
Yeah same here. I went to Microsoft's Surface website and found that they must have had this happen a few times. What I did (after I returned one then the second did not work either but worked better). Some quick steps: 1. Open the charm bar and select "Settings" charm. 2. Select change PC Settings. 3. Select Updated and Recovery. 4. Select Recovery. 5. Under "Refresh your PC..." select the "get started" button. 6. follow directions. This will fix up the machine so that recognizes the new keyboard. You will not lose any files. You will have to re-install all your MS updates. 7. If this doesn't work you will want to go nuclear and select the the recovery option of "Remove Everything and Reinstall Windows". I did not have to go nuclear. After this the thing worked great. One thing is that my fist keyboard was completely dead. The second one had a few keys working and it lit up the keys. So I think the first one would not have worked ever. you may want to evaluate that too. Good Luck!
1585779
For some reason this computer kept freezing.it looks to me like there may be some hardware issues. Will self shot down and says issues reported to Microsoft but no solution was ever given. Updated the bois through the website but that did nothing. As far as sdxc no clue
751122
I've never had that happen to me I think.... I'm sorry I'm not much help all I could suggest is doing a recovery but if it's like in a mode similar to safe mode there must be away to switch out... Maybe on start up try f12 see all the boot options.