Does this have a manufacture warranty? If there is a defect, where should I send it to get it fixed?
1508591
Did not check. The unit we have works fine except the end buzzer will stay on until the power is removed (normal function?)
1508592
I bought my brother this machine. When he had trouble, he called a phone number given by the company, and a support person talked him through the problem, which did not actually break the machine. My brother was very pleased with the help he got. Hint: don't soak the beans in the machine with the lid closed.
2160015
I have not had this problem. I would think that this is a manufacturers defect and that the product should be returned.
542728
Call the company. They were very good to me when I had a problem. Most likely it is under warranty and so don't wait!
630223
It has a 1 year warranty relating to manufacturer defects. If there is a problem you contact the company directly for directions for returns or repairs.
52189
It should be under the warranty. Amazon normally can replace it if it is bad as soon as you got it like this. Call them too.
2159057
You contact the people you got it from... From what I understand they are good on there warranty work and should send you a new one at there cost.
2193788
No. When i purchase it, it says on the description that there is no manufacturers warranty.
1037074
Do a factory reset, if it doesn't solve it, it could be some anomaly, so send it to warranty.
861427
I think they have a 1 year warranty against defects. I have had mine for over 6 months with no problems. I would send them a pic of broken parts and see what they say. Good luck.
1354950
All depends whether the product is still under warranty, if it is still under warranty, then send it back to Amazon for repair and or replacement, if not you a free to do what you please with it. It is a bit strange here that Amazon should send this question out to reviewers to comment on, they should have answered this themselves.
200533
Ours was having the same problem and the screen was not responding where the port was. We contacted the amazon seller and they immediately sent us a new one, and a pre paid box to send it back in if I remember right. I'd contact the seller. It comes with a 1 year warranty.
1917711
I highly doubt you could repair it or that a warranty would cover it unless it was a factory defect. At least you aren't out lots of money like if you purchased other like brands.
1718164
It has a one year manufactures warranty. Call the number on the manual you have and they will assist you.
2177724
So far I haven't had a problem, but it might be best to direct your Warranty question to the manufacturer.
890529
First read the warranty paper work that came with the unit. If it fails very soon after using it I would contact Amazon. They have always been right there to make it good on a defect product. Amazon is the best .!!
1693334
Look at all your original paperwork, it must have a manufacturer warranty? You may have to call and ship to them directly.
844652
Return it if you can, if not, contact the manufacturer. Chance are it will be cheaper to replace than to repair.