Can someone plz help just got this and carnt get any power at all when battery init tried charging it but nothing at all
1497829
I charge mine on my turned on computer and it works. If not I don't know what to tell you
1220454
Unplug it, let it drain conpletely. The recharge it. Make sure it is charging and charge it no less than 6 hours. I found the battery lasts a long time but needs about 30% to power up. Charging for 3 hours wasn't wasn't enough. If it doesn't work ten sed it back . It needs a good but of power to start
986039
Have you completely charged the battery? Maybe after charging, try to shut down and recheck battery status. I did not have any issues with mine, I just popped mine in and it worked great. It said they had a great support system, I would give Anker a call. Good Luck!
1320614
Sounds like the battery pack is no good! Did you try contacting the seller? Or try using another cable to charge it and see if that works.
1779012
You have to let it charge for a while and maybe reset it. It comes with instuctions for installing a new battery. If you did that then you probably have another problem.
189010
Make sure the battery is connected properly in the back. Make sure the battery is also charged. And press the button on the battery pack in the back to turn it on
688791
Read the instructions and make sure everything is being hooked up properly. If that is not working I would try a new battery or send it and exchange it. I have had zero problems with mine so far. I hope this helps.
1409021
sounds like the battery was not installed properly and is not being charged through the electrical supply. You might want to check the wiring and make sure it is hooked up properly
253604
Try different chargers. If it is all the way exhausted, plug it in and wait 20 minutes or so. Sometimes it doesn't respond for a while, until it has a little bit of charge. Good luck.
111748
Double check that you have the batteries in the charger correctly, charge them and it should work. Return it via Amazon
2203295
We just had a similar incident with one of ours. we just let it run itself down till there was NO battery life left. I almost threw it out because I thought it was broken! I decided to charge it one more time to see if I could get it to work and it had reset itself and came on and worked properly. just let it go till it is dead dead dead and then try recharging it and see if that works
1792831
I really dont know why thats happening but you got lucky . At less urs still working . My laptop was working greet but after i install that damn battery it never works again why i dont know !!!Have you try to reinstall your old one again ? And see if its gonna start charging or no ... And pls let me know if its work with u .
389045
You didn´t reset it properly.....do ti again and make sure that batteries are OK, with charge...best regards
1683262
Reading the other responses, I would suggest the same thing. Make sure the battery is connected to the electrical charging points on the charger. I had that problem. Paul Crutchley
754801
i belive, you did everything correctly. It is something worng to the battery. Try to recharge again, just charge it whole night and try again. If problem is not resolved, just send it back, if its possible
1379566
Sorry for your problem with the battery install. If the new battery is not defective, sounds like the main unit is defective. I obtained the batteries as a gift for my daughter. She installed the new batteries and selected the option of new batteries installed. Then left the unit in the home dock, charging overnight. Went from running less that 5 min to completing the whole area for approx 50 min never having to go home for a recharge. Runs like new again
1799831
Sorry to hear that!.. I thought it was very easy to install and my battery was fully charged and it worked fine. Make sure it's hooked to the battery correctly and the battery is charged. If not it might be defective :(