I just received & can not open it. Please tell me how to open the brass lock!!!! No instructions, no key...
1510872
Mine didn't come with a lock. I wonder if someone had it and put their own lock on it.
1510873
I bought this for my husband. He says it zips. There is a velcro flap over the zipper handles.
2068200
Contact the manufacture or, actually try a small paper clip. Twist it to fit in the lock and, you just might be able to pick it.
823038
I had the same problem. This thing is very secure which is good unless the combination fails to work. I tried drilling the spot welds off the hinge which sort of worked but after much struggle and dull drills I finally just tore at the thing with a large screw driver and crow bar. After about 1/2 hour of struggle I finally got it open. I now use a key-lock key safe.
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
811571
Turn it over twisted it, pushed it up and twisted it again to lock it. Hope this helps.
1923779
That's a great question! I couldn't quite figure out how to open the lock at first, because I thought I had to make my own combination up. But, this lock actually comes with a default combo that we can't change. There should be a metal tag (like a dog-tag) with the 4 digit combination hung around the lock (Hope you didn't throw it away!)
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
2126616
Visit the How-To Instructional Video on the Master Lock YouTube Channel - https://www.youtube.com/watch?v=XriXpvFJ6hE&list;=PLOrRxFePFIrLfvcUm5lZ6v8GdXRA02jig&index;=16
1432423
Well I ordered the box from the same seller as you did. Sadly I had the same problem...the key was locked inside but besides that the lock was broken anyway...ended up contacting them, sent me a key to try and STILL WOULD NOT OPEN ended up returning it and having to purchase another once Amazon refunded my money...there is another seller who has same box and it was excellent, from Nilecorp... Hope it works out.
124546
I have it put away, I'd have to look. is the lock the red button? I'll check it out when I return this PM Albert
1504718
The locking mechanism seems to be all metal based on what I can see. As far as being able to pry it open with a screwdriver, I have no idea. I've never tried to. Seems reasonably solid to me but I'm sure someone could pry it open if they had the mindset and adequate tools.
286150
I didn't try to open it as it is not real leather as it was originally described and looked like cheap alligator skin or something. But it probably has a standard latch? Try pushing anything that looks or feels like a button tab and it will probably open. Or you should just save your money and get a different one
1209018
the root cause of the problem seems to be you putting your key inside the safe. ever. why would you do that? ever? i assume you have figured a way around getting the door open, but have you solved the "real" problem yet?
681078
If you do not have the instructions that came with the lock, you can request a copy from Mighty Mule, or find them on their web site. The instructions are very good and easy to follow. You are also welcomed to call customer service (phone # in the instruction folder) for specific issues. You will like the lock once it is installed. Good luck.
483001
Yes, it comes with a small brass key that can be used to open it. You could also use a fine flathead screwdriver.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
912078
I had the same difficulty - in fact I cracked the plastic cover near its 'hinge'. Use a screwdriver near the top to prise it open. It is easier when mounted on the wall (as you can get purchase). However, I haven't been impressed with this lock - it is too complicated and not consistent; sometimes it opens easily, other times it takes several times to get it open or closed. Hope this helps.