I ordered this for my G340SC. The lid wouldn't close. Should I order a replacement? I'm hoping that will work. Please. : (
1557150
Does the guitar fit in the case? What is causing it not to close? If it has nothing to do with the size of the guitar I would order a replacement. It may just be out of alignment or a faulty clasp. Remember it should fit snugly, no wiggle room for the guitar is best. Hope this helps.
1557151
This happened with the first one we ordered too. They sent us a replacement, it was a little better but for as much as we paid, it still wasn't the best.
1557152
Mine has always been a snug fit. It does become easier to close once you break it in over time.
1557153
I use the case for an EG50th, and it fits perfectly. No issues with latching or closing. Is it a fit problem, or latching issue?
1557154
If you have the right guitar for that case, my source (for whom I purchased the case and who struggled a bit at first to get it to close), said it should fit. It may take a bit of gentle finesse the first few times, unless there's a defect with the hinge or clasp.
1557155
That seems to be a common problem with this case. I traveled with mine last holidays, and even though it has just been sitting in the house all through, I discovered that the locking mechanism was not working. When I acquired it though, I tried it out and it was quite okay.
659675
I'm not having any problem with the lid on mine. Sorry your having trouble. Send it back
596198
Mine worked fine, plugged it in and it worked. How about this (I'm no expert, just troubleshooting) make sure all parts are assembled properly and make sure your top lid is locked down securely. If u have followed all directions according to manual you may have to return for new one. Hope this helps :-)
1234956
hi mr. stevens.i would love to help you. but im a regular old joe. i just took the lap top apart and matched up the model and serial numbers. but it was a good product.
1483067
I would call or post the company! It sounds like your helper handle was attached incorrectly. Mine looks like the picture and I cannot see how the lid fits if the handle is tipping towards the inside. Good luck!
2252666
On their website, the knob on my lid broke also. http://sunstea.com Search for lid and I found it.
1812404
Mine just snaps closed. Maybe yours is defective. I love mine. There are some youtube videos that show it. Maybe try there for more info.
1717309
I think you should return it. Mine closes tight like it should. You must have gotten a defective one.
2073146
Mine went out and they said they are shipping me a new one. I am still waiting but the tracking number says it should be here today. Sooooo... The person I was interacting with via email was polite and ready to make sure I was a satisfied customer. I can answer this question better once I receive it.
113789
I had the same experience. Seals unavailable, but happy to sell me a complete lid for $7.00 (On top of the $35.00 I paid for the mug). They are completely aware of this design flaw, but view it as a way to make a buck, not support their customers. Thermos has lost me as one. "For want of an o-ring, the customer was lost".
1412713
I contacted the company directly and was able to order a replacement lid.http://highwave.bigcartel.com/product/joemo-tc-replacement-top
620747
the button on my lid does not move and there is no noise from the tumbler. I would see if you can exchange.
80331
idk but it DID NOT work for mine G500s when you removed the old screen from my lap top - the place were u conect the new screen and the new screen string that clicks in were on opposit sides sorry i cant explain it any clearer
315586
I'm a customer. But, I would strongly suggest you contact Amazon. Generally, they will replace your item. You will most likely need to send the old one back, but I can't say, for sure. Amazon usually covers the products that were under their jurisdiction. (When I first opened mine, it went too far, and turned inside out, because I didn't know how to use it correctly, but, it went back down correctly, and was fine. Please contact Amazon! They are great to help! :) Best of luck.
2104372
I bought one for my Mom, slightly different. They actually opened up a store locally and they said sometimes they get them in broken and will sell the lids then, but there aren't replacements to buy. If it broke during use, I would contact Teavana, they may replace it for you as I've had mine over 2 years now and it gets used every day and I've not had any problems with it.
1412714
Hm. I had the same problem. I ordered a new mug. Their website does show just the lid available, but if I recall correctly, I found the entire mug for not much more at another site.
818496
I bought mine because a friend had one; he spoke highly of the case as much because of the customer service he got. He needed something replaced and the company jumped right on it. I say give them a call and see if they can help.