Does this jack have a warranty? Are replacement parts available? Is this a better deal than buying a Craftsman and replacing it w/warranty every 3 mo?
1563729
very good jack. paperwork with it has part #'s and where u can get them. had this for 3 months and works great
1380067
We have only had this jack for a couple of months. I can only tell you that it has worked well so far.
82131
Not sure about the warranty. I'm assuming that you bought this "used" when you say that it is a return item? As far as instructions go, it is really easy. You just have to get a pretty good wrench and undo your old head at the thread and then screw the new one on.
2242326
I just had mine burn up in a garage fire of undetermined origin. I had used it for three years happily and successfully. Only two things caused the chain to come off, a loose adjustment nut which allowed slippage and overloading the tool by forcing the jaws or running clogged with chips. Either case is operator error. I'm ordering a replacement. I am NOT replacing my Sears Craftsman 12" because the lopper does everything I need.
1264196
this is the best jack made, however moving a boat with the jack fully extended should alway be avoided when possible. i do on occation move it a few inches to clear the ball because im too lazy to move the vehicle but it works well for me. my boat is quite heavy. its fiberglass 21 footer with a 250 hp yamaha. i have used it one or two seasons now and i had the same brand before that lasted 10 years. im at the lake fishing every weekend and i take my boat in and out each day that i fish so it gets heavy use. i would recommend this jack highly based on my past experience with this same jack and manufactorer. this is the best jack made, however moving a boat with the jack fully extended should alway be avoided when possible. i do on occation move it a few inches to clear the ball because im too lazy to move the vehicle but it works well for me. my boat is quite heavy. its fiberglass 21 footer with a 250 hp yamaha. i have used it one or two seasons now and i had the same brand before that lasted 10 years. im at the lake fishing every weekend and i take my boat in and out each day that i fish so it gets heavy use. i would recommend this jack highly based on my past experience with this same jack... » Read More this is the best jack made, however moving a boat with the jack fully extended should alway be avoided when possible. i do on occation move it a few inches to clear the ball because im too lazy to move the vehicle but it works well for me. my boat is quite heavy. its fiberglass 21 footer with a 250 hp yamaha. i have used it one or two seasons now and i had the same brand before that lasted 10 years. im at the lake fishing every weekend and i take my boat in and out each day that i fish so it gets heavy use. i would recommend this jack highly based on my past experience with this same jack and manufactorer. « Show Less
1748413
The 12-Volt Electric Scissor Jack that I bought had NO warranty information or the name of the manufacturer in the case with the jack. I did come with a simple Operator's Manual but there is no manufacturer's information in it.
673475
When I bought this jack almost 3 years ago, I bought because of the specs...Didn't know what it was and didn't care about the warranty...The product was more than what I had really expected and turnedout to be the best floor jack I've ever owned in the 45+ years I have been workingon automobiles...I use this jack nearly every day outside in the dirt, but mind you I keep it cleanand lubricated...bottom line...Don't worry about the warranty on this jack, It will outlive it by far.
1668604
There is a 3 yr limited warranty from the date of purchase if it's defective in workmanship or materials. The mfg will either repair or replace. I hope that helps
1169337
the screw that runs from the motor to the jack itself might be binding, causing the motor to overload, hook it up to your tow vehicle, run the jack up and down to see if there is any binding, I have not had any problems with mine and it works good.
2040951
None that I know of, but if you have a problem, return it to Sears for a new one, it's a Craftsman. It's guaranteed by Sears.
118537
It was new, fresh out of the box. Never read the warranty, but that can probably be found online. If it behaves anything like the other two cycle yard tools I have (not Poulan), good Lord willing, it will far outlive the warranty.
1127965
Did you ever find a replacement? I ordered 2 but the end jack is just a normal size jack and the one's we need are a-little smaller in circumfrance b-need to screw in......
36770
Jim, I was unable to get the manufacturer to sell me individual parts and the distributor wouldn't honor a warranty claim. I ended up appealing to Amazon and getting a refund. I suggest you give them a chance - just don't waste much time if you don't get good service. It would be great if you do, so good luck and let us know how it goes.
449801
We can't help getting some bad apples sometimes. I have been fortunate to have purchased a flawless jack. The key is to keep maintain your jack and key it excellent condition. Since I have owned my OTC jack I have never encountered any problems. I would advise everyone to buy with confidence. It is truly a quality trophy piece. I don't recommend it for someone who is going to abuse it or put it through heavy work load conditions.
2056959
Mine had a made in China sticker on it. I wasn't crazy about that since I try to buy USA made items when I can. However, almost all of the other jacks I looked at (including Sears) were made in China, too. The cheapest US made one I could find was more than twice the price I paid for this one so I gave it a shot. I've had it for 2.5 years now with no problems yet. Good luck!
364788
Hickory model has a Lifetime Warranty. All the others have varying lengths. I think some people are posting answers to the wrong model.
1991198
Wow! It's been nearly eight years since I bought the drill, so I don't remember the details of the warranty. Using it intermittently, as a homeowner would, it has given me no problems at all. It's a very rugged, powerful drill. You'll find it can provide more torque than one wrist can control, so use the provided side handle on the heavier jobs.