one of my cables (the pink one) is separating from the end you plug into the phone, how do I get this replaced
1560671
Hi Charles! My apologies for not seeing this question sooner! Maureen here from The Friendly Swede:-) You can contact us at this link along with your Order ID # and we'll take care of that for you!
1900802
Hi friend,Thanks for your message.The cable is custom-made by factory.If you do not need the iphone connector,you can feel free to contact us for remade,or maybe you can find other type for use it.Thanks.Any questions,we 'd like to answer for you.Wish you have a nice day! Best Wishes,Emily
1404273
Sorry, I do not know. Mine doesn't have that problem. Perhaps the cable or the connector is damaged?
982134
You can use a USB extension cable if you need longer. If you want to replace the iPhone connector, that can be done but only if same fundamental size.
64478
The colored part comes off on the ear phone. Took me a while to figure it out too. Take a small screwdriver and pry off the pink colored section. I believe that it's on the side without the switch
499246
Hi Skip,I am really sorry to hear that your charger is not working well! That definitely is not normal. We do offer a 10-year warranty on all cables so we will replace this at no cost to you. Please contact me at support@ismooth.com, or call 800.853.7520 so that I can assist you with this.Hope to hear from you soon,KyleeiSmoothCustomer Service Support
991432
I am having the same issue. The cable seems to have a kink in it. I am going to splice the wire or cut it & then reconnect it with the two freshly cut ends. Don't know if the sale just the cable
1856852
It sounds like you may have a defective unit that needs to be replaced. Maybe it's just the cable that needs replacing?
1574788
Use a USB cable that is rated for your phone or device. Not all cables are created equal.
1486847
Sounds like you received a defective cable. I would exchange it for a new one.
714219
Same thing happened to my sons cable. He loves the charger and many are asking where we got it.
1108954
Hi Gali! Maureen here from The Friendly Swede:-) EVERYONE who has experienced a failure or defective cable has indeed received a replacement in honor of our Lifetime Warranty. If it should ever happen to you, all we need is your Order ID, and a few details of the failure/possibly pictures of the defect (if it were to be physical in nature), and we'll be happy to show you how the warranty works. Let's hope it does not occur, but if it does you can reach us at this link:
2004609
My mini USB cable stopped working. Does anyone know where I can get another one?
1070063
I had the same issue and contacted One Touch Customer Service who advised that the cable I purchased on Amazon is not a genuine One Touch Cable and will not work.
793719
Mine worked for about a month. Then the physically broke. The part that is inserted into the phone fell out of the housing of the cable.
501793
It sounds like someone trying to plug it in didn't have the prongs aligned and just pushed too hard breaking something inside. To repair it will require opening the case and seeing what's broken, likely needing some super glue. Sorry, but since I don't have this I can't see what's inside or broken to say more.
867569
you can go to home depot and buy the tool to fix it but the tool is very expensive. try going to your local phone company and see if they will put a new end on it ? just be aware that these phones are very staticey, mine looks good but really cannot be used.