I have problem with this product, it is not a quality, the valve separated apart and flooded my house.
1559986
I've had mine since August 2012 and have had no problems whatsoever. I assume you mean the control section that sticks out to the side. Was it damaged in any way during install or use? On mine, I had to connect the water line before mounting it to the toilet as it would have been in the way. If by any chance you are referring to the water shut off valve coming out of your wall, I've learned to NEVER try to turn them off. They are usually badly corroded internally and start leaking (or worse, the handle comes off in your hand) after you turn the handle. I found that out when I replaced some sink faucets. Instead, use the street valve to shut off all water to the house and save yourself an emergency trip to Home Depot for a replacement valve, if it's not past closing time and you now have no running water until you can get to them when they open the next day.
1043486
Don't buy it. I still have mine and I have to lay on the floor along with it in order for it to work it's messing parts from day one. And it will shut off even if the water is half full. I don't recommend this product. I write reviews often and usually goo ones but this product and seller are a No go from me.
361085
yes i made it all the way through (its possible)..having asked such question marks the possibility of you having a defected/broken shutoff valve..in case you do..try to shut down the water of the house as whole before replacing it or call the maintenance guy plus if you have leakage you need a teflon tape
1336618
It was a piece of junk. It leaked out both inlet and outlet. I gave it away.
1790905
I would suggest you reconsider buying this. After having to buy additional parts to install it, the thing didn't just leak, it poured water, and we finally threw it in the trash.
1232849
I would call the company requesting a replacement. It may be under warranty. I had the previous model of this one for about 7 years and one of the valves stopped working a few years into owning and they replaced it no problem.....worth a try!
1525079
I'm sure you have, but have you tried tightening the valve? Because that part is so hard to find, I'm guessing it rarely goes bad. I guess you could try bialetti.com. I looked there but did not find it, you may have better luck.
2255598
Ours leaked & I couldn't get help to replace the valve so had to buy something else. parts are not available anywhere to fit so I wouldn't recommend this company
2206572
a very similar thing happened to me, I did not feel that it was worth the bother to send it back. we had ours for 3 days, and it burst. I cant give you an answer for them. I would not want another one. the first one was enough for me! I wonder if the technology on this type of hose is ready for the market.
1769056
Had a catastrophic failure with this product, in my opinion, this is a product to be avoided.
849807
I would stay away from this item. I used it outside for washing my car and the nozzle end blew off from the rest of the hose. In your house, I would not want what happened to me outside to happen to you inside
978128
If its new than there's a problem worth sending back - if older its probably caused by mineral buildup in the valve - Very difficult to repair - don't try it - you won't get it back together. these faucets need quality water filters to prevent this problem
1860910
My water is a lot lower pressure than that and the spring or plastic that holds the spring broke. I used it maybe 4 times before it broke.
429661
I think it is pretty much a throw away valve after its useable life, I would buy a replacement
463152
In the past I bought two of these. I put water in the to stop the leaking and it worked and then I put product in the barrels and they fell apart. The ends warped and the slates cracked and leaked out and rusted the rings. You may had as wel send it back or ask for a refund and buy a better quality barrel these are inferior an not a good product.
631605
I will not recommend this product as there is a defect in manufacturing. Water keeps getting into the electrical systems and blows up the whole machine. While Bissell gave me a new one, I suffered the safe fate with the new one. And now that lies in my garage and all that mone wated. DO NOT BUY!!!!
1381335
I bought it and it ruined the valve on my tank. Instead of going straight it pushed off to the side and the tank has leaked ever since. It does however fit on an a5 because that's what I bought it for