When i plug in headphones the device doesn't recognize it. I don't get any audio out of my headphones. is there a fix or it a defect?
1544034
Have you tried a different pair of headphones? Have you checked to make sure the volume is up? If you've done both of those and still doesn't work, then it's probably a defect.
1544035
Things to check: -- that you don't have a Bluetooth audio device connected by accident. (To be sure: turn off Bluetooth in the Settings) -- that the volume is turned up; both on the side of the tablet and in the app. (Check this _after_ you plug in the headphones.) -- As suggested by LKS, try a different set of headphones and/or check your phones on another device.Hope this helps.
1353355
Please check the phone where you plug in, if there is the sign that shows the headphones, please plug it there and then press the headset button on phone. Hope that it will help you.
1689538
The problem is in the software. You can not hear with the device plugged into the USB port
1473172
Hi, I plugged mine into the USB PORT for power and into the OUTPUT PORT for headphones/speakers and turned them up! That's all. Check to be sure you have the right port for headphones. My Mac laptop has two similar ports, one for input and one for output. The output has a headphone icon. You shouldn't have to do anything else. You can test your output to see if it's the port or the speakers by trying a pair of earbuds or headphones in the port instead. Is there sound? If yes, then it's not the port! Be sure they're plugged into the USB port too. That's about all I can tell you. I sure hope they work! Mine are nice little speakers and when I need to I use them on my Mac because it doesn't have very loud speakers.
451082
I plugged mine in and the sound works. I would say that yours has a defect. There is a button to push to adjust the volume of the sound. It is explained in the manual. You can check that incase it is just turned down. I doubt that this is the problem, as it is probably set at a default volume. Return for an exchange. I really like mine.
2009438
The problem is the headphone jack is faulty. It behaves as if you have headphones plugged in, shutting off the the speakers. As the previous comment suggests you can try blowing air through it with a vacuum or compressor. I found stick a headphone plug in and wiggling it and then removing it can restore output to the speakers. BTW, if you have headphones and you hear nothing through them while plugged in then you likely have a dead amplifier. It's probably not worth fixing since it's old technology plus the remote user interface is awful. Denon's produce excellent audio but their home theater remotes are horrible compared to the competition. The problem is the headphone jack is faulty. It behaves as if you have headphones plugged in, shutting off the the speakers. As the previous comment suggests you can try blowing air through it with a vacuum or compressor. I found stick a headphone plug in and wiggling it and then removing it can restore output to the speakers. BTW, if you have headphones and you hear nothing through them while plugged in then you likely have a dead amplifier. It's probably not worth fixing since it's old technology plus the remote user interface is awful. Denon's produce excellent audio but their home... » Read More The problem is the headphone jack is faulty. It behaves as if you have headphones plugged in, shutting off the the speakers. As the previous comment suggests you can try blowing air through it with a vacuum or compressor. I found stick a headphone plug in and wiggling it and then removing it can restore output to the speakers. BTW, if you have headphones and you hear nothing through them while plugged in then you likely have a dead amplifier. It's probably not worth fixing since it's old technology plus the remote user interface is awful. Denon's produce excellent audio but their home theater remotes are horrible compared to the competition. « Show Less
1743196
when headphones are connected, the volume control on the 'device' does not increase or decrease the volume in the headphones. whatcha got is whatcha got. but the sound is fine.
1686953
When you connect to the BT 1000 go to the tools and change the setting to speaker only/media only, that should fix it, I know my computer only recognizes only headphones, not speaker, but still works fine.
1925337
I don't have that problem! Maybe the sound software needs updating? or headphones defective?
580147
This happened to me as well. After doing some research, and not wanting to fiddle with all kinds of software solutions or return the unit, I bought a USB sound card. Amazon sells the Turtle Beach Audio Advantage micro for $29.99. I just downloaded the driver from their website and "bam" all my headphone problems are solved. Not only that, it also boosts the sound volume and quality remarkably. The other great thing is that your headsets will stay put. i found the Asus headphone jack to be incredibly loose. Hope this helps
2069251
Make sure the headphones are turned on (blinking light). However, I am sure the manual does describe the steps in order to use the aux function instead of the bluetooth. The headphones will not work regardless of the function chosen if they are not turned on.
1420249
You might need to do a hard reset. Plug in your headphones using a powered usb charger or port. While it is plugged in, hold volume - and multifunction button(this is the power button) at the same time. It should reset your headphones. If it does not work, try volume + and multifunction/power button while headphone is plugged in. Refer to your manual for more info. Hope it helps.
2133857
My headphone pair worked fine. I always turn on the headset on first and wait for the 2nd beep (the one that lets you know that the headphones are searchable), i go to my device and turn on it's blue tooth and look for RevJams. That's the name of my blue tooth headset. It might be yours too. Anyway, try turning on the headset first and then the device's bluetooth. Hope that helps! :)
86836
When I plug in my headphones, the main speakers don't get sound as well, if that is what you mean.
1655117
Hi Ila, You may have to check if there's anything that might be blocking or preventing the jack of the headphones to be fully plugged. -Anthony
803109
There's no adjustment in the headphones, but it's possible that your device is filtering the audio somehow.The best way to test would be to try pairing the headphones with a different device. If the problem persists, you probably have a hardware failure.
509852
I believe I have found the answer. I suspected it was the weirdo USB cable it shipped with. I bought a new one, and it charges just fine. It's annoying that it uses a non-standard USB connector. My headphones are just fine now. Currently, i've positioned my charging cable so that it never really twists and turns, which is what I think caused the original problem. I think the internals of the cable just aren't very good.