My newly installed lock will lock by turning inside button and outside key, but when using the pad it just whirs and nothing happens. Did I install it wrong?
1560418
I presume when you enter your code, you then pressed the bottom RIGHT "lock" button. If it opens when you enter your code, then you've installed it right, otherwise it wouldn't open. The lock may not work if the batteries are weak. Try replacing the batteries with new ones. Preferably a good battery, like Duracell, not some cheep brand of battery. Also, try putting it on on auto lock and see if it locks that way.
1560419
Either it was installed wrong or it is defective. I installed mine following the directions in less than ten minutes and it has worked with no problems. I would suggest taking it out of the door and reinstalling reading the directions carefully.
1560420
I had a faulty unit that would not unlock with the key pad. I contacted customer service of the company that makes the lock and they were very responsive and sent me a new electronics part of the lock. It works good now and I am very happy with the lock.
1560421
I have purchased and self-installed 9 of these for my business. When we close the door the knob automatically locks. We never use the key or key pad to lock the doors. Also, if the door remains open for more than 30-45 seconds; the door knob will automatically lock (makes a very noticeable locking sound) when the door is finally closed it will lock automatically without having to use the key or key pad. I think you need to set the door knob to the auto lock feature. This can be found by taking off the back panel on the door knob where the batteries are installed. Once you take off the panel (remove the small screw only, no need to take the entire knob off) you will find a small switch which controls the auto lock feature. Make sure it's set to auto lock. This should fix your problem. As a side note... I absolutely love these locks. I have had them for 3 months and we have not experienced any issues. Great security feature for your home or business. I will be purchasing more for my home.
1560422
I don't know. I'm having problems with mine too. Check the batteries. Check that little harness. If it is off by just a little it'll give issues
1191517
Good idea. I had been holding head while sliding lock button. Tried your suggestion. Still doesn't work. Fully convinced now it doesn't work right. Thanks much.
1380395
I had that happen once, I had gotten some dirt in the lock. I got it out sprayed some WD40 in there and it was good.Another time I just had the key turned the wrong way (locked not unlocked) it has to be all the way open to come outHope that helps, have a good Xmas!!
1274986
Did you program the word "Tree" to the lock when you first opened it? Try a different word. I've had great luck with mine.
1484199
Check whether you've set it up correctly in terms of leftie vs rightie. It is normal for it to _lock_ itself automatically after a few seconds, but if you got the right vs left incorrect, it will look like it's unlocking itself instead of locking.
1149136
I ended up returning mine because I ran into the same problem - went to home depot got a really cheap one in white and it locked immediately. I think this design is super flawed- the one in my house wouldn't lock, I bought this one it still wouldn't lock. Bad batch I assume!
378381
Mine automatically re-locks ... I do not move the inside lock ever because it is simpler to simply press in the code To unlock rather than forget to re-lock ... hope that helps
1246057
You should be able to tighten the screw down and that'll make it more difficult to lock. There's 3 parts there, the screw, the locking piece and a small washer. Take the screw out entirely and check that it wasn't stripped then reinstall and tighten down. If it doesn't fix it I recommend you order a new screw/lock/washer set from felcostore.com. If you need any additional parts (like a blade or spring) order it too.
1922233
I could never get the code to work in the first place. I only use the key for the lock.
25475
I never had this problem. I had a problem where it would not lock, but I called Amazon and they replaced it immediately.
822532
change the key position (I don't remember have to take it off the lock in position of OPEN or leave it in in the position of OPEN) . if you leave it in the lock position it will keep making sound. Please let me know if it worked and what position ? Regards. Nasser. :-)
1117963
That's a good question, I wondered the same thing, I did a search at different sites using the model number, what I found out is that the picture is in error, there is a button in the middle of the knob to turn to lock it. It's a really nice lock set. hope i answered your question clearly
1380397
I had that problem only 1 time, but I blamed it on the freezing temps that maybe the lock was frozen. Make sure you try to push the key in and down slightly and try to turn it. I found one time that the cable wasnt fully locked in the place and it wouldnt let me remove key unless I wiggled it around a little bit.
779344
I had problems w/the lock just keeps recycling the bolt.thw mfg told me to unplug pin wire that goes to the board and that helped for awhile.try that and then reset it.
1903429
No it doesn't lock and unless you drill a hole in the side, you will not be able at attach a pad lock either.
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
1112033
Yes, its by design. The lock is supposed to stay on the outside and essentially stop the wobble as you tighten the bolt. So tighten the bolt, let the lock stay on the outside as it will basically resolve the wobble perfectly for you. All you'll have is a slight amount of back/forward movement once you've locked it in place. I cant remember exactly but I think you need to use the middle hole so it doesnt allow the lock to slide inside.