I recently (few weeks ago) purchased this product and it smells awful. Please let me know if any of the other users have had this same problem? or I just need to return this item coz I was shipped an expired RE9 Serum. Again please respond back
1532251
Mine had hardly any fragrance to it. It sounds like it needs to be returned.
1952841
I too no longer have the box or product, but I threw mine away b/c the product hardened/lost too much moisture. I stopped using this as well and so my spots came back. I'm looking for a more permanent fix rather than using a product for the rest of my life.
2192313
I noticed that, too, when I got mine, plus the chemical smell. Used it anyway and it just seems to go away after a while. And the stickiness doesn't get on skin.
2222980
I've had that concern, myself. There have been instances of me ordering facial care products from Ebay, etc., where the product itself has been fairly old. I'm please with what I received however, if there is a concern ... it might be best to order directly from the company itself. The products, since they're organic, probably do have a shorter shelf life.Hope this helped somewhat.
1930809
Dara, We are aware of the label issue and it is being addressed on two fronts. Firstly, the newer labels are all printed larger and in a darker color. There was a small printing issue with a particular run of labels, one of which I guess you have. More importantly, over the next couple of months Xfacio Labs Anti Aging Serum will be transitioning to a brand new and much improved bottle on many fronts. The packaging of these bottles will be in a new box that will be much clearer and better printed. We have went to a great deal of research and expense to do this, and you the customer will be the ultimate beneficiary of it. Our next in the line of Anti Aging Products will be released shortly in this new bottle and packaging followed as soon as possible by the Anti Aging Serum. There is no scam here. If you are unsatisfied, simply notify Amazon and you will get back your money. We have thousands of satisfied customers around the world who utilize our product. I do apologize for the label issue that you or any one else are having, but rest assured that it will be a non issue shortly.
817007
Something must be wrong with the batch. I have never experienced that at all. I started using it right after the "Shark Tank" exposure. I am a HUGE fan of this product. Did you try calling them? The are in Washington State, I think. Good Luck and try this again, it is so good.
818765
I just had the same problem with my last order (11/13). They smell AWFUL. Now that I see someone else had the same problem, I am going to contact the company.
776438
I've not seen any problems. It's seems to be working and the vials were all full. I accidentally got some on my finger and it had the same smell and feel as it's suppose to. So I believe it's a good product to use. Sorry yours didn't maybe you could ask your vet to compare it.
1044444
I have ordered this product many times and it has always been sealed. I would contact the seller and ask to have a new one sent to you. I would also ask for a prepaid label if they want yours back. This supplement must be sealed to be fresh and effective.
742015
Mine has a little bit of a funny smell but it is normal, not off putting it is also very light in color. If you feel yours is truly bad then I would call the company you received it from. Did you purchase from the same company? It may vary from company to company. I'm just a customer. Its my first time using it so I am not a expert in this field.
2020945
It has a very unpleasant smell. A good quality cream or loton should never have a smell these days. I am cautious anymore with all of these vendors wondering if they actually have repackaged these items to something else. Perricone is supposed to be sending me a sample to compare since I complained to them as well..It could take three months.lol
216019
It's normal for the serum to change color because of the natural ingredients; it doesn't affect the the effectiveness. As for the scent, I'm not sure what's going on there. I know that when my nose gets used to a scent, it doesn't smell as strong to me anymore.
1673584
When I first started buying it a couple years ago, I would have said definitely yes, but not now. The peppermint fragrance in the last few bottles I bought (and returned) was minimal and totally overpowered with a rank or sour odor--absolutely awful and I'd NEVER put it in food! I'm currently searching for a new source and, if amazon doesn't mind, I will post a reply when I find one, as I've already been asked by another person to let them know. Amazon?
1716836
My dermatologist recommended this product for me since I have sensitive skin, however, I only used it once and my skin broke out within a few days. I ordered it on Amazon and the product cannot be returned. I wish I had bought the product in stores (Target, Walmart...) since I can return it there. My advice to you is, trying buying it from a store, that way, if it your daughter's skin reacts to it, you can return it for a full refund.
757975
I received the product. I followed the instructions provided. The problem was the strong chemical smell that I could not handle. I turned on fans in an attempt to disperse the odor, but it was strong that the fans were blowing it from my head to my nose. I had to rinse it out immediately. My hair is in the worst shape I've seen it. It is dull and doesn't shine any more.I was truly disappointed in this product. I have used other Brazilian Keratin products purchased from Amazon, with great results. I have to wait a number of months before I apply another product. I hope this addresses your question. I received the product. I followed the instructions provided. The problem was the strong chemical smell that I could not handle. I turned on fans in an attempt to disperse the odor, but it was strong that the fans were blowing it from my head to my nose. I had to rinse it out immediately. My hair is in the worst shape I've seen it. It is dull and doesn't shine any more.I was truly disappointed in this product. I have used other Brazilian Keratin products purchased from Amazon, with great results. I have to wait a number of months before I apply another product. I hope this addresses... » Read More I received the product. I followed the instructions provided. The problem was the strong chemical smell that I could not handle. I turned on fans in an attempt to disperse the odor, but it was strong that the fans were blowing it from my head to my nose. I had to rinse it out immediately. My hair is in the worst shape I've seen it. It is dull and doesn't shine any more.I was truly disappointed in this product. I have used other Brazilian Keratin products purchased from Amazon, with great results. I have to wait a number of months before I apply another product. I hope this addresses your question. « Show Less
1019747
Dear Valued Customer,Thank you for shopping with us!First of all, I did not mean to be condescending, if you felt that way, I apologize about that.This product is absolutely not an old product, we recently purchased from OPI, and this product was ordered within our current order list with OPI.The reason why I said that way was because a few customers have had same problems with bubbles and wrinkles, but problem was solved when theywent to the local nail shop. I am not quite sure if I could give you any suggestions beside that. Sorry about that.Thank you! Dear Valued Customer,Thank you for shopping with us!First of all, I did not mean to be condescending, if you felt that way, I apologize about that.This product is absolutely not an old product, we recently purchased from OPI, and this product was ordered within our current order list with OPI.The reason why I said that way was because a few customers have had same problems with bubbles and wrinkles, but problem was solved when theywent to the local nail shop. I am not quite sure if I could give you any suggestions beside that.... » Read More Dear Valued Customer,Thank you for shopping with us!First of all, I did not mean to be condescending, if you felt that way, I apologize about that.This product is absolutely not an old product, we recently purchased from OPI, and this product was ordered within our current order list with OPI.The reason why I said that way was because a few customers have had same problems with bubbles and wrinkles, but problem was solved when theywent to the local nail shop. I am not quite sure if I could give you any suggestions beside that. Sorry about that.Thank you! « Show Less
1678899
I did not have any problems with the product. I have very sensitive skin and have not had any problems! I can't recommend this enough. They just want to sell you the product at the astronomical price!