my OPI led lamp SENSOR doesn't work any more, when i try to put my hand in side, the light didn't turn on. what is your recommends how to fix it?
1556278
am not sure how to fix it.. our shop has three and have not had a problem with any of them. may contact opi for an answer to that question.. sorry i could not help. barbara
1556279
I would contact opi directly and let them take care of it because it should have a warranty. That would be more of a manufacture problem. I suggest.
1261021
You have alight source near the sensor.You remove thst source and it will work. ? CHECK By PUTTING A PIECE OF TAPE OVER EYE.
1954677
I would open it up and reset the bulb. Dust off the inner connection also. It develops a lot of dust and the connection may not be there.
989875
Dear Terri,For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return.Best regards,Sunvalleytek
26355
I recommend you check the battery. This is easily accessed by removing the top of the lamp, then remove the reflector/light assembly from the underside of the top piece to get to the battery compartment. I had a similar problem and they sent a replacement battery.
1917330
I would make sure the bulb is connected. Otherwise, it should just turn on. If not, I would send it back. :)
1019745
You need a stronger light. I had that same problem with the opi pastels. Stronger light did the trick.
1505862
Mary - we haven't had that issue at all with our unit. I would test it in a different wall socket and see if the issue repeats itself. If so, I would replace the bulb and, if your lamp strobes again, I think you have sufficient evidence to point to a flaw in the device. Best of luck. Hope you get it going well enough - my wife is delighted with ours. Joe
1991143
purchase a new unit .... electrical things sometime fail ...I have 3 of these lights and I love them and my plants do too, I use them everyday :-) If one of mine stopped working I would simply buy this lamp again.
1873688
That happened to me about a month ago. Amazon was great and advice me to return the defective product. I bought a different brand of lamp now and it's been working great. Good luck.
989876
Dear Terri, For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return. Best regards, Sunvalleytek
1698608
I had to replace one a few years ago. I believe I reset it so many times that the reset failed to function properly. I read Hippie Bob's suggestion and wish I had tried that before I discarded the original sensor. Good luck .
1088916
Is it a matter of replacing a battery or bulb? Otherwise, I think you'll have to call the company. I cannot find my stick right at this moment (I have a couple of different ones) and so I can't check if it's even possible to replace those parts. I imagine the company would replace the whole stick for you - if the light just doesn't work.
911613
try pulling it back out and check the bulb. remember do no touch the glass. reinstall and secure the screws.
1624126
Mine worked fine. Maybe its the light bulb that needs to be replaced. I don't know how to do that. Return it if you can.
1341797
I am no expert by any means but that's what my old one was doing before I installed the new one. They say not to touch the bulb. Did u try reinstalling it? Maybe u got a defective one, I don't know. Maybe blow some air in there to remove some dust? Again I'm not an expert, but for me no issues.
89902
I did. But the touch system (to turn on, brighten and dim) no longer works. I have to plug and unplug to turn on/off and no longer have the dimming feature. I'm not certain that the bulb is the cause.