Our speakers randomly shut off A LOT. We hold the play button down for about 3 seconds and it re-syncs. Is there a way to fix this problem?
1533852
You may have your speakers in a bad spot. There may be some type of interference disconnecting you like signals from another device or electromagnetic interference coming off of a washer/dryer, a power cable of some type or anything else that uses power. I don't have this issue with my speakerset unless I walk too far away from it, so I'm thinking that the issue is something specific to your setup.
1533853
maybe your phone is to far away. maybe your Bluetooth sucks. but I wouldn't know about this problem cuz they sent me the wrong item /:
1533854
Check the distance between the bluetooth device, or do like I did, and just buy a new system. This product did not work well for me at all.
2076363
It depends. Most times I've had to re-sync. That includes shutting them off for a minute. Rarely does it re-sync.
1230139
Just check your settings and see if it somehow got put into silent mode. Outside of that, I don't have any other idea.
1520244
yea sound is ghosting, just unpair one of the devices. both devices are giving the same sound out.
2235670
My unit turns off after a period of idle (no streaming). It never turns off if I'm actively streaming audio.
1220865
I am not aware of any external option which shuts off the stand by mode. I usually just reach over and turn the volume off and then back on, if I know that I need instant response. I would say that most of the time it responds in a couple seconds when audio is being generated.
330582
I doubt it's the speakers timing out - check the device and its setting making sure there is no timer set
1878193
I have same issue but only when paused for some time--at least 2-3 minutes. The soundbar goes into standby mode when it doesn't receive a signal. Default energy saving feature and I don't know any way to change. I usually skip back once or twice and soundbar will reconnect by the time I'm at the point where paused.
86663
Try popping it open and adjusting the knobs. That might help with any sync issues you are having.
1531344
It really depends. If the protector mode happens after you start playing audio, then you most likely have a short in one of your speaker wires. Unplug all of them, and turn it on. If it works fine after that it is one of your speakers. If not something in the receiver, likely the amp has gone out. I had this same problem. Call support and tell them your issue, if they are unable to resolve, you can have it send in for service to be repaired. Of course this would assume you are still under warranty. I had this same problem. You can also upgrade you support for around $50, and they will extend you warranty for 2 years, and cover all the shipping. Good luck! It really depends. If the protector mode happens after you start playing audio, then you most likely have a short in one of your speaker wires. Unplug all of them, and turn it on. If it works fine after that it is one of your speakers. If not something in the receiver, likely the amp has gone out. I had this same problem. Call support and tell them your issue, if they are unable to resolve, you can have it send in for service to be repaired. Of course this would assume you are still under warranty. I had this same problem. You can also upgrade you support for around $50, and they will... » Read More It really depends. If the protector mode happens after you start playing audio, then you most likely have a short in one of your speaker wires. Unplug all of them, and turn it on. If it works fine after that it is one of your speakers. If not something in the receiver, likely the amp has gone out. I had this same problem. Call support and tell them your issue, if they are unable to resolve, you can have it send in for service to be repaired. Of course this would assume you are still under warranty. I had this same problem. You can also upgrade you support for around $50, and they will extend you warranty for 2 years, and cover all the shipping. Good luck! « Show Less
32702
Mine does the same thing if I go out of range without dropping the connection first when I get back in range it won't reconnect unless I turn the speakers off then repair.
1117277
If you have a preamp output on the receiver. Some have this, most do not. This is what I use. If you use a line level input on the speaker, say from a CD player or the receiver fixed level outputs, it is possible to overdrive the speakers. There is a volume control on the speaker and the remote to control, but I don't think the speakers reset to zero volume when shut off. You should turn on the speakers first, lower the volume, then turn on the line level input. The alternative is to use some type of Apple MP3 player. Also there is a Blue Tooth receiver available.
1463102
I have not experienced any problem as described with my speakers. Sorry I can't be of more help.
1779472
Yes, sometimes I have this kind of problem, once that I use this presenter almost everyday. I just disconnect both parts of it, turn them off, and reconnect. Most of the times it gets ok after that. I also recommend you to check the battery level. And if it's not solved, try to resynchronize both parts of the presenter, pressing simultaneously the button in both parts of it (after being connected to the computer and also after switched to the "on" position). I hope the information is useful (I'm from Brazil).
86834
The "Tape Out" RCA connector on the back of the unit IS active at the same time as the speakers. I just checked on mine. Headphones connected to the front do shut off the speakers.
9505
My daughter said that the one I gave to my granddaughter plays music and closes. If you just got yours try contacting amazon. They should replace it. Good luck!!
2264040
Exact same thing happened to me. I am in the process of shipping it out for repair. The unit is of terrible construction and the electronics flaked. I actually got a sub -woofer and wireless surround speakers for my TV which are 10 times better.