I ordered this mouse along with the keyboard that matches it. Is there a way to refresh or restart them because they do not work now, they did once...
1546637
I don't own the keyboard. With the mouse you could try uninstalling the software/drivers and starting from scratch with a fresh install. If you don't know how to do any of that then call genius tech support at 1-800-756-4115. Mine has worked fine for a long time so they're your best bet.
1546638
I brought this as a gift from my son in law, but his B.day is only in 12 days(Nov 5) so I haven't try it sorry can't help out :S
1546639
I had mine for about a year before it stopped working. It would seem in some cases a reinstall of drivers helps a lot. What you need to do is verify you didn't get a doa and if so get the rma started asap. My symptoms were, upon boot or plug in, lights would work momentarily then all feedback would stop, lights would go out, and Windows reports an unrecognized device. Some more testing might have been prudent on my part but I was to frustrated to give it the time. Also, no experience with the keyboard.
1254044
I haven't had that exact issue but I did have problems with the mouse/track pad not working right all of the sudden and I called ASUS tech support and they had me re-install the drivers for it which fixed the problem immediately. Maybe you just need to re-install some keyboard drivers, call ASUS they will walk you through it step by step or find another solution. Good luck! 888-678-3688 or customer service 877-339-2787
2011985
i have never had this issue but if i did i would contact the manufacturer to see what options i would have...they may be able to offer a replacement...though for them to do so they will probably need the serial number and may even ask you to send the keyboard so that it can be matched with a new transceiver....just a note..though i have never had issues with my board i always have a standby wired keyboard on hand as well as a mouse....just in case.
560788
I would recommend you getting a replacement. These are excellent mice! However, when asking for the replacement be specific about where you think the problem is. Is it the cable from the mouse or the connecter to the computer, which end seems to be the problem? Just my opinion. The more they know the easier it to maintain a quality product.
1927383
Actually, I am also. I have revamped the machine multiple times with new Windows installations and the system only recognized my Bluetooth mouse one time, at one Windows installation. It is currently not recognizing it.
744983
Although my keyboard worked perfect from the start,sounds like yours is defective. I would return it if i were you. Sorry you had a bad experience.
1114750
check wires 1st.. yet i returned mine and purchased Genuine one from Amazon little more yet works fine.. my issue was each time I plugged it the mouse stuck, when I unplug it it works fine so the charger is defective...
719286
hi I sent this to my little granddaughter if the mouse did not work I wont be pleased as I bought it with a working mouse I think my son would have mentioned it, thank you for letting me know I will look into it and get back to you
1221073
Make sure you have installed the drivers. So go to your mouse in your add hardware,or add mouse and reinstall it. Mine works fine on windows 8.1 or win. 8. I hope this will help. Have a great day!
705365
Only thing I can think of is contacting the manufacturer. I had issues with my mouse and they sent me a new keyboard and mouse. Not sure you can buy just the adapter. Also I have two of them and they appear to be tied to the equipment somehow though not sure how.
1971514
One thing I notice is that the mouse seems to become unresponsive after a set period of time. However, all I have to do is perform a left click and it comes back online. I have rarely (if not never?) had a problem where I need to pull the USB receiver out of the computer to get it to work again.
1710516
Mine didn't either...it went in the trash.... Got a Logitech touch mouse it works fine.
1172387
Hi, are you sure you've connected the keyboard ? and if so, please contact us via email and let us know your order ID, then we will send you a new one.Thanks .
615940
Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does... » Read More Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) « Show Less
565027
I have Windows 7 on my desktop. When I put in the USB device it searched Windows Update for a driver and installed it. The mouse seems to work fine although I haven't been able to find out how to adjust the two side buttons.
1342641
I've never had compatibility issues with the mouse on any keyboard I've ever used. The mouse is symmetrical for left to right usage, just switch the buttons in the operating system settings. The only thing I am unsure of is the "next" and "previous" buttons. I've never tried to "reprogram" those, so I'm not sure if they can be switched or not.
709231
I'd hope most likely you could get a replacement sent or if not maybe find a spare usb piece. if not that's just plain stupid because that piece is smaller than the tip of my finger. if I didn't use the mouse all the time and keep it plugged in my laptop, that usb would probably been long gone. Oh J Berry, this is how you program the mouse for any computer. First, open the door next to laser lens on bottom, insert 2 AA battery, and return and close lid over battery compartment. Okay! Okay, joking aside, insert USB plug into any USB port you have free(note: easiest to reach, seems to work great). Alright, turn mouse over and find switch which has 3 options; off, on with battery save(no lights), and ON( screw energy saver, this mouse is bomb), turn to either Ons. Bam mouse now works with you pc