Strong odor straight out of the box, no chemicals. Plastic or something else? Anyone noticed this? Wondering if this unit has been used.
1537247
I can see why you would wonder! I gave ours to a charity because our dog never did use it. We waited too late to start her going anywhere but on real grass. I'd write to the company, they seemed helpful when I needed a hint on how to convince my dog to use it, tho nothing worked.
1537248
I didn't have that problem, and I doubt if yours had been used, because the company does not let you return them. I would call the company. Kathleen is the inventor and will probably be the person you talk to. She is very tuned in to customers and will do whatever she can to help.
1537249
There was NO Odor other than a plastic smell.. Grass rug should smell slightly plastic but NO urine odor! These are absolutely wonderful units and puppies learn very quickly to use Piddle Pad.i would ask for a replacement? AMAZON is VERY GOOD about replacement if you feel it's been used. Hope this helps! :)
1537250
I got my puppy started using it by cleaning up a pee puddle with a TINY amount of paper towel, so I could ring it out onto the piddle pad. They got one sniff and started using it then, since they could detect their own pee odor. The Piddle Pad is priceless once they get to using it! Good Luck! :)
1537251
Hi BirdzFan, This company doesn't accept returns for any reason, even if the package is unopened (for health and sanitary reasons)....not to say they don't compensate for damage or defect or something like that, they just won't accept a returned product. So I'm certain what you're smelling is off-gassing from the various plastics. They should dissipate soon. We've purchased two so far and couldn't be happier.Hopes this helps!Kate
1537252
I had the same experience. As a matter of fact it smelled up the whole house. The chemicals are strong as well. Attempted to return to company. They did not honor the 100 percent warranty. I would advise people to stay away from this company and safety is questionable as well due to the strong odor. Good luck in dealing with them.
2072008
I haven't noticed any odors from this unit. I have soft water so cleaning has not been an issue. I didn't use it for close to two weeks and I did not notice the unit getting dirty (mildew or white dust).
35991
It doesn't have a smell at all really in my opinion(and I can have a sensitivity to smells, chemicals, etc). I've had mine for about a year now, but I think when I first opened it there was a vague plastic smell, but nothing overwhelming. When you are using it, I don't notice a smell.
514306
hmm... mine had no lingering odor at all. smelled new, but nothing else, and I'm quite sensitive to that distinct "plastic" smell!
1090950
I had no problems at all. There was no smell in the box or on the product. I don't recall the writing as it's been a while since I bought it.
2224580
I don't remember having this problem. I have had this for over a year and I don't smell the plastic smell. I love this little heater. Works as well as it did the first day we bought it!
726585
I got mine last summer. No I never noticed a bad plastic smell on the one I have. This is all I can tell you though.Susan
1872167
Rbaby, just to double-check: did it take a few weeks of non-stop use to get rid of the plastic smell/taste? I've been running it for a couple of days now, pouring the distilled water down the sink, just to get rid of the smell, and it's still there. My concern is that maybe there is something wrong with their design. Even if it doesn't smell a few weeks down the road, the glue (it's the glue according to Westinghouse) might still be in the water. Not sure how healthy that particular glue is for every day consumption :-)
1406842
I did notice an odor. Part of it was from the packaging. Part of it was from the materials the bench was made from. However I went ahead and assembled it and after a couple of days I didn't even notice the smell any longer. It had dissipated. Come to think about it the smell is pretty common from products made in China. If you have a very sensitive nose this may or may not be an issue.
1020842
have been using this product for about 6 months and have never noticed a smell of any kind. I would return the one you have and sure they will replace it for free
426896
We never experienced a new plastic smell. Sorry can't help with this question.
560494
I've never smelled that odor. However if it needs to be wiped down or vacuumed it does have a funny smell that is kind of strong. Must be the buildup of the bacteria from the air. We've had ours for several years and only replaced the filter cartridge once but we vacuum it regularly.
802514
Never noticed odor and just checked it...no smell problem. Maybe you could air it out outside.
37091
Yes, when opening there was a chemical odor. I let it sit out for a few days (7 days) and it was gone. Never smelled again.
945463
What you're smelling might be ionized air. It has a odd smell that you'll get used right away. Then again it could be plastic and you might have a problem so I'm not sure if you're satisfied with my response. The ionized air smell is a good thing If that is in fact what the smell is
904639
Mine just came and it has a horrendous chemical smell. Will update in a week or two and let you know if it persists.
328647
mine had no particular odor but I bought it from an airport shop so maybe it was a while on display and that helped. That is at least what another reviewer suggested. By the way the price there was much lower that the regular price even with tax.