We purchased this mattress April 9th and we have found that the middle is sunk and the sides are poking out. Is there a warranty for this?
1549478
When I first received the mattress I was very happy with it. I use it when we have guests over the weekend. However, after a few months, the mattress is not holding air and has to be blown up again almost once a day. The reason I purchased it was due to reviews that said it did not leak. That is not true. It does leak and I am very disappointed after paying that much for a guest mattress. The good news is that it plugs into the wall and is easily re-inflated. That is better than the kind that plug into the lighter of a car when trying to use it in a home.
1549479
Contact Amazon directly. I had same issue and ended up going through 2 with same issue. Amazon customer service was super helpful.
1549480
Yes, you have to call back the company and someone will be able to help. I have not had any problems and I have been sleeping on the mattress since March 2014
1183192
Yes, they do. I believe I've posted about this problem previously. A big problem with this mattress. Happened with my first one, they replaced it charging $25 for postage, happened with the second one. A mattress to be avoided.
817956
No matter - the foam will give way and crack after a few months. It loses support at the edges (loses the "squareness") I would NEVER buy another LUCID or LINEN SPA foam mattress. Mine from March 2013 started cracking in the gel foam on top - the edge lost firmness and you roll off. No support after a few months. LUCID refused to honor 25 year warranty after requesting pictures of cracked foam. LINEN SPA was no help either. Let me know if you want to see the correspondence. I'm gonna find a more reputable company.
1537237
While we are very pleased with the product, it has not been subject to the specific conditions you mention. It may be helpful for you to know that the package insert containing the Navea Home / Cool Shield 10 year Limited Warranty states that one of the restrictions and limitations to the warranty is "...medical conditions such as incontinence." I would agree with Chuck's answer in that the warranty also states that the mattress warranty is for surface stains and not sides or bottom of mattress (fourth paragraph).
1127695
3 yrs. unless there is a factory defect involved, I can see no way for this mattress to bunch up.
163568
The warranty, I believe, will be void if u cut it. Re: keeping integrity of mattress. By altering in any way u're sure to significantly compromise the comfort and durability. Happy New Year Aunt Bev!
1887687
30 year warranty. You just pay to ship it back to manufacturer. They inspect it and make sure it was a defect of mattress and not damage caused on the customers behalf. As long as it is a defective mattress they will ship out a new one to you.
280953
Dear B. Meek, Intex makes a great product, in my experience. I suppose once in a while you can get a lemon, as with anything.....I would contact Intex and let them know. If the mattress was jumped on, or abused by other than sleeping, they can tend to lose pressure. They are not meant to be an everyday mattress, but rather for occasional use, generally speaking. But they can last for months, at least 6, with regular use. A friend of mine has had one inflated for 4 YEARS, but it is rarely slept on and gently used.Please contact Intex and have them replace it, hopefully, as I have never seen a large bubble on any I have had. May be defective. But again, I think their products are well made. kk Dear B. Meek, Intex makes a great product, in my experience. I suppose once in a while you can get a lemon, as with anything.....I would contact Intex and let them know. If the mattress was jumped on, or abused by other than sleeping, they can tend to lose pressure. They are not meant to be an everyday mattress, but rather for occasional use, generally speaking. But they can last for months, at least 6, with regular use. A friend of mine has had one inflated for 4 YEARS, but it is rarely slept on and gently used.Please contact Intex and have them replace it, hopefully, as I have... » Read More Dear B. Meek, Intex makes a great product, in my experience. I suppose once in a while you can get a lemon, as with anything.....I would contact Intex and let them know. If the mattress was jumped on, or abused by other than sleeping, they can tend to lose pressure. They are not meant to be an everyday mattress, but rather for occasional use, generally speaking. But they can last for months, at least 6, with regular use. A friend of mine has had one inflated for 4 YEARS, but it is rarely slept on and gently used.Please contact Intex and have them replace it, hopefully, as I have never seen a large bubble on any I have had. May be defective. But again, I think their products are well made. kk « Show Less
91531
It appears you bought a defective mattress. Suggestion: Notify Amazon that you want a refund or a replacement.
1807474
I've had mine for four years, and it hasn't sagged, at least not when there's no pressure on it. However it has gotten so soft and soggy to the point that sleeping on it feels like torture. Their warranty is entirely useless. The ONLY thing they cover is over 1.5" of visible sagging with no pressure. Nothing else!!
2173168
We are not having any issues with this mattress. The way you would contour it is by the amount of water that is put in the mattress. If you like it firm add more water. Just do not fill over the sides of the bed.
2235440
No. My husband has had this issue with other mattresses but says he ha no problem with this mattress. We have had the mattress for almost a year now.
667279
I have this mattress and I'm having the same problem. It scoots down so that it's drooping off the edge and the frame is exposed at the top.
1381398
I personally haven't used the mattress but i have 2 different visitors who did for several days each with no complaints. I have no idea about warranty but it is a very well-made product, i can asure you of that. My mattress pump is within the mattress
994278
I feel like mine has become a fair bit softer in certain spots that are more laid in. The foot end is still pretty stiff but the upper end where we normally sleep sinks in deeper than I like. We've had ours for 2 years now and flipped it once. Not over though just around so the foot end becomes the head end. I actually came to the page today to see if the warranty covers this... sadly it doesn't look like it does.
884644
I believe that the warranty info comes packed with the mattress. Since this is sold by Amazon, you also have their satisfaction guarantee. I purchased 2 of these mattresses in Sept and they are terrific. I highly recommend this product.
855263
no they haven't ! I've had mine for 3 months now-used as a full time bed-and it's got a huge bump down the middle rendering it useless. Intex does not warranty their beds either, dissapointing.