Vapor coming out the bottom? I just set up the elephant one last night. I assembled it correctly (or so i hope). The vapor is pooling at the top but not at the force i expected so therefore it's not coming out it's trunk. Also, there is more vapor coming out the bottom. Is it normal? Or maybe i assembled it wrong? Vapor coming out the bottom? I just set up the elephant one last night. I assembled it correctly (or so i hope). The vapor is pooling at the top but not at the force i expected so therefore... » Read More Vapor coming out the bottom? I just set up the elephant one last night. I assembled it correctly (or so i hope). The vapor is pooling at the top but not at the force i expected so therefore it's not coming out it's trunk. Also, there is more vapor coming out the bottom. Is it normal? Or maybe i assembled it wrong? « Show Less
18611
I have same problem. What can we do to solve it, I tried to find the manual with no success.
643686
I just assembled mine and tried it as well, the vapor is coming out the bottom, I tried the wiggle technique, but still no help. I emailed the company but guess I won't hear back until Monday.
643687
The internal fan is broken, same with mine. Opened it up and its a cheap computer fan. I replaced it for 4 dollars at a computer store and it works. If you're under warranty, send it back or take the risk and replace the fan.Good luck
643688
This happened to me too, but in my case I just wiggled the tank so that more water pours into the lower reservoir and the mist stopped coming out the sides.
643689
The same thing is happening to me. I noticed since last night that the fan inside the unit is not working. The vapors just collect at the bottom of the base and stay there. Guess have to open the whole unit and order the kind of computer fan currently used inside that unit.
740649
That happens with mine too (difficult to pump).. Probably normal =[ I suppose that's why they cost less than big name. Worth contacting Stant with that question. Let us know what you hear back
1104830
When it is on, there is a soft blue light. It turns red when it is empty. Also, no vapor will be coming out of the top (you can feel when it does/doesn't)
2014258
mine came pumped basically perfect. But I suggest getting a pump in case. I've seen it deflated in stores.
1650774
After filling with water, adding a few drops of my essential oil and turning on the unit...there must be heat to create the terrific aromatic vapor...I have not noticed it being extremely hot. This unit works really well.
250246
Mine fully inflates. Didn't notice anything on the ends to show that it is not the same as the rest of the unit. I do blow a few breaths in to it though. Might be a bad unit.
352470
Im having the same problem and according to the reviews on this site...We are not alone. Ive tried saturating the heck out of um .. to a fine mist and no mater what they just dont seem to stick very well. Looks to me like it needs more work. There was some mention about placing it under a book to flatten the design? I dont know... to be honest the instructions that came with this thing, In my opinion were very lacking. If my 6 yr old son didnt just "HAVE TO HAVE IT!" I wouldnt have gone with this toy and I wont be recommending it to anyone else.
636464
You initially lit the wick when it was too close to the wax.... Next time don't put as much wax.... Make sure the wick is about 1/2 inch I believe above the wax when you light it.
1938431
Great question! I actually had to plug in mine and check it out. To answer your question there should be air coming out UNDER the canister. Perhap the air is blowing, "reflecting," around the actual canister. Gabe, I don't think I'd worry about it unless the amount of air is a lot. Then we may be looking at an actual leak in the vacuum tubing.Have a great New Year. My best, bob
917944
that has not happened here with mine. Every item has come out perfect. I'm thinking you have a defective one that does not heat up enough. Oh Dear, now that is a hassle.
122080
I got the same problem, my one is elephant model. no vapor come out suddenly after two weeks of use, so disappointed and dunno how to fit it!!!!!!
2122412
I have had similar problems with mine. I have to play with the flame size adjustment on the bottom of the insert. I've also had issue with the insert not wanting to recharge it's butane. Over all I am unhappy with this lighter insert.
80082
Yes I'm having the same problem also with the elephant model. tried to get the bottom off to look inside but it was not detatching around the feet and I couldn't figure out how to get it off. Unfortunately I'm a little past my warranty.
1926632
No I don't so. However it will balloon out if kept unvented. I always leave my tank vented so it doesn't balloon. I hope that this answers your questions. If you have anymore please feel free to contact me again.
219832
Yes, we have experienced a few times that we were not able to light it. It seems to be similar to our Bar-b-que in terms of our inability to light it up. Which usually points to one of two things: either bad lighters or bad operator. I'm afraid it may be more of the latter! I know it's frustrating but we keep a lighter near the unit in case it doesn't light.
2008131
I guess I did not read the instructions very well, because I did use it in my RV and I also used it at home when my pipes froze during the polar vortex and I was without water for 3 weeks. When i initially ignited this there was a loud poof and a flame shot out the vent, It only happened one time and I believe it is because I did something wrong. It did not do it again and it has been used alot. My advice would be to exercise precaution when using propane in an RV, know how to start and stop the equipment so you dont have propane gas flowing freely, make sure you have adequate ventilation, and use a carbon monoxide detector. I guess I did not read the instructions very well, because I did use it in my RV and I also used it at home when my pipes froze during the polar vortex and I was without water for 3 weeks. When i initially ignited this there was a loud poof and a flame shot out the vent, It only happened one time and I believe it is because I did something wrong. It did not do it again and it has been used alot. My advice would be to exercise precaution when using propane in an RV, know how to start and stop the equipment so you dont have propane gas flowing freely, make sure you have adequate ventilation,... » Read More I guess I did not read the instructions very well, because I did use it in my RV and I also used it at home when my pipes froze during the polar vortex and I was without water for 3 weeks. When i initially ignited this there was a loud poof and a flame shot out the vent, It only happened one time and I believe it is because I did something wrong. It did not do it again and it has been used alot. My advice would be to exercise precaution when using propane in an RV, know how to start and stop the equipment so you dont have propane gas flowing freely, make sure you have adequate ventilation, and use a carbon monoxide detector. « Show Less
1647353
Not surprised. Mine isn't producing much mist and I expect it will quit any day now. Unhappy with this purchase and not cheap. I would send it back or email the manufacturer.