I cannot get the top open. Is there a trick to opening?
1538551
The vacuum on the top when you first get them can be really strong. Try using a butter knife and wiggling it between the top and the rubber seal. After you wash it and replace the seal, you won't have the problem again.
1538552
Raise the temperature of the air in the container and the lid will open easily. Ie running hot water on it for 15 minutes.
1953899
The top should turn and separate in the middle. I use a straight edge razor and pry the middle open.
1538749
So glad you asked that question. I just got my unit and have been trying to take the top off for the past 15 minutes. Finally looked here and was relieved that it's not just me. Finally I got it off - no secret - just brute strength. :-)
975501
I gave to someone as a gift so I dk, but usually those type slide out the top..try using your fingers to slide it up or to side..
2077700
Put in the code they give you in the instructions then pull the top hard. Hope that helps
1407821
I lost the directions to disassemble this after I bought it. How do you disassemble the top?
1470732
Hello. Just raise the top until you hear a click, them you just fold the bottom into the top part. It was really easy once I figured it out.
286152
i'm having trouble opening it as well. Please let me know how you end up opening it. Thanks!
1913864
There is a switch at the top marked open/close. Push on the side marked open to open it. When it is opened it will stick up on the other side higher than when it is closed.
2136008
I had trouble at first too .. I think there are clear stickers/tape that hold the top and bottom of the tray together that you need to remove before it will open easily. Look very closely and see if you can find and remove them and then try again!
1374510
We had the same problem. It seems you have to press in on the latch, and down on the top in order to get it to open It was impossible for my wife to open it, and I had a hard time. I finally kneeled on the top to put more weight on it, and it opened. We are going to leave it open for now, until we go on our next extended trip. Try the Sentry website; they may have other opening suggestions.
466763
I have a hard time opening it too. I've had it for over a year and I use it almost every day, but even with constant use the lid has never gotten easier to open. I've just found better ways to open it. I now use a dime to pop the lid up.
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
1647636
I read the previous answers but couldn't figure out to open it. My husband did. Wish I could post a photo showing it off/open & on/closed. The entire top that flares out (a darker plastic piece) comes off. Use your thumbs to push it up & off. Don't use a tool like I did! I broke off a small chunk trying to pry it open.
875427
Try prying the top with a screw driver orpry bar. Be careful the plastic edges can be sharp.
865404
Twist the top off while pulling up. Simultaneously pull the bottom down with the other hand. It's tight, but unless you got one that was maybe squashed it shouldn't require a hammer.
1195060
There is a lever or button on top of ladder towards right side. Press/squeeze on it. It should open up.