I need help please! My lap top doesn't turn on! I'm from Peru and I don't know what to do because I bought it on July in USA by amazon. How can I contact the seller? I want to know If I can use the warranty!! Please your helpp
1531683
The same thing happened to me when I first ordered this computer. I sent it back to Amazon and had them send me a new one right away, and the new one worked fine.
1949091
I just talked to an Amazon rep.. they told me they pulled the recalls immediately and reassured me that they are only selling those with a new chip. I sure hope they are right. I am about to hit the buy button on a new Asus laptop.
1083058
Actually, you have two warranties to go by: Amazon's and Asus'. I don't know the warranty policies of each so you should look it up, but your computer is still in warranty if overseas. The warranty should cover it anywhere in the world, because it is a portable computer after all.
1472468
Dead battery? Get a jump! haha Seriously now.Are you sure its the battery? Does it work when its plugged in? As soon as you unplug,does it stop working? If that's the case,I'd take it in to a computer shop to get looked at.Is it still under warranty,& if that's the case,send it in.I haven't looked at my own manual,but can you change the battery yourself? I'd see if I could do it first myself,instead of paying omeone for something you might be able to do yourself.
890828
I am sure many are asking the same question! @Amazon PLEASE ANSWER...btw, did you purchase the laptop??
778429
Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the laptop to Amazon I urge you to get this thing fixed by Asus under the warranty ASAP. Sorry, wish I had better news. Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the... » Read More Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the laptop to Amazon I urge you to get this thing fixed by Asus under the warranty ASAP. Sorry, wish I had better news. « Show Less
58909
Mine stopped working pretty quickly as well. I purchased mine used from an Amazon seller a few years ago. I have always had confidence in Logitech products. I don't know what happened with the Lapdesk. Sorry you had problems too.
388503
What's going on here? Has anyone been notified that their UL80vt shipped? I sent amazon an email about this asking what is going on as I perordered under the assumption that they have the laptops ready for the 22nd. Now they don't even know when they're getting them??? Maybe I should cancel and order through another online store eh amazon?
1071176
Can you break this computer if it is fixed in America? I'm not sure your question makes sense...or is missing information to make it make sense. Start over and try it again.
897013
That is very interesting. I had it 14 months and the screen has about 50 vertical lines on it and can barely be read. I am very unhappy being I may as well get a new one for the extra $49.00 to have it fixed. It is interesting that someone says Amazon will not be selling them any longer. I wonder why? Does any one have any idea how to fix this or is it un-fixable?Does anyone know of a better one that doesn't break as soon as the warranty is void?
953908
just get a new batt. on amazon don't waist your time with hp support help they may ask you to ship your laptop back for troubleshooting, Just dont, they will keep your computer and wipe it just get a new batt. if that doesn't work then waist your time with hp support
942374
I purchased an extended "square trade" warranty with this computer which you can also buy through amazon, that would be my recommendation. They say it's "worldwide" coverage so if you damage it in another country I think that means they cover it, you should check with square trade.
962317
I purchase this computer and send it to South Asia. But there is problem in Mouse pad. It does not work after a while. So, How can i get solution to this problem???
1102390
Jeff, who was the dealer you bought this computer from? I bought my piece of crap from CravingSavings. I called him and he told me I need a new hard drive. I had no way of getting the computer back to him so he sent me a new hard drive, which I had to install myself! Since thenm, I have had nothing but problems, it wasn't just the hard drive. There is so much garbage on the computer itself which was never cleaned off. Recently I had to call someone to fix it, because it froze on me and would not work at all. I wish I had the knowledge to help you with your problem....all I have to suggest is you contact the seller! Good luck I hope this helps!
2016625
this was asked in the wrong area, instead, click on the seller's name and ask them directly. more than likely they would send you a box to return yours and at the same time send a replacement or they may direct you to the manufacturer's website for them to honor the warranty and then they would likely send you a label that you'd put in a bubble envelope and return to them and they may also go ahead and send out a new one to you. I, myself, have gone through 3 but I think it has more to do with a failing laptop than the power supply and battery. Best of luck.
558014
The warranty was only US. You have to send the computer to the repair shop and they send it back to your US address. You have also to pay (FedEx, etc.) for delivering to the repair shop in Texas. Hope, it clarifies.
913889
take/ship it to sony repair center if you have it in your country. Basically you bought a piece of junk. I had to replace my motherboard, my hdd (2 times) and major fixes. Luckily for me it was under warranty. Hope you have that too.