The bottom part of the battery compartment was not included. What do I do? My son is really upset!
1548658
Like LEGO, KRE-O offers replacement parts for all their sets at http://www.hasbro.com/kre-o/en_US/discover/replacement-parts.cfm
1548659
Me too. The battery cover was missed, can not be assembled on half way, my son is really upset
1548660
Sorry we didn't have that problem. Call Amazon they have been great with us on pass problems or there might be phone number to call Lego. There might be a phone number on the package. I wish you and your soon all the best.
572453
The batteries are not included, and I suggest having a spare set on hand. Dead or dying batteries can result in a cranky baby.
1371340
Wow, the same thing happened to one of my kids motorcycles and the other one was fine. I called the 800 # in the manual and was given instructions to take a photo of the battery and yellow chips that came with it, but I never followed through because I then found a broken wire!! It's been in my list for months to try abs order a new battery..... :( my poor kids only enjoyed their motorcycles for a few months before the problems started.
1176874
I can't see any way to remove the battery compartment, look like all one piece to me. there's nothing in the instruction manual neither. I'll take a picture of it if that helps.
636172
There are 2 battery compartments on the underside of Pete. they both have a tab, AND a small screw to secure them.. you will need a very small phillips screw driver to get the screw out. Hope this is helpful.
2029630
that would be something you would have to take up with the company, I have no idea if they would send you a new one. I can tell you it's really hard to get in touch with our customer service because I tried to do the same thing after the top piece by the power button split, I wanted to see if I could get a new top piece without getting a whole new battery pack and never got an answer back.
1195905
There should be a bottom piece that screws off If this was not included in original shipment suggest contact Amazon for replacement
1345923
Hi Tracy,You can just contact your seller from your Amazon purchase history to get the missing part, and of course, you can contact us through Amazon to solve this issue if you prefer. Anyway, we promise to help each customer because customer means the World to us.Hope this information is helpful!
597875
There should be a big plastic bag with all the screws taped to a piece of wood as I recall. If it's not there you should have them swap it out or send the bag
1900385
I purchased it for my niece so I'm not sure if any thing was missing out of the box. The best thing to do is return it or try to find a retail store that has a similar product and see if they carry the missing part.
1132502
Send it back because you are missing your charging cord because it does not take batterys.
610911
O.K. I have read and agree with the 5 previous answers, except that I did not find any battery "plugged into the bottom" of mine. The battery appears to be well sealed in the styrofoam chassis, and it would take some very careful (and maybe disastrous) surgery with a sharp model knife to open the chassis up to discover and remove the battery. That's something I might try to do later on, but right now I'm just trying to learn how to fly it.
1145963
The back of his mane is Velcro you open that up and then there should be a plastic box that you may need to use screw driver to get it to open. We are going to get rid of ours because our daughter is too big and the side that plays the rocking rider song isn't working even when we replaced the batteries and she gets pissed that it doesn't work:(
1785030
Hi Thomas, This product is fulfillment and sent by Amazon. You may contact Amazon. They may help you. We are so sorry about the inconvenience and thank you for your interested in our products. Regards, Battery Superstore
1621917
Just turn the potty, underneath you will see the battery compartment which is screwed.
606920
There is a pull apart velcro seam on the left side of the mane. Open it and the battery box is inside.
1044151
check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a... » Read More check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps « Show Less