I bought this last year and just now put it in the window. On low and med it comes to a grinding halt. It only stays working on high. Any solutions?
1534950
When you say "grinding halt" do you mean that the blades literally stop instantly or do you mean that turning it to Med or Low is like hitting the off switch and the blades just slow down until they stop? Because if it is like hitting the off switch, then it just means you need a new switch. If the first hing is happening then you have some other major problem.
2265764
There doesn't seem to be any options in the software that inhibit the wheel from moving like that. I would guess its a hardware issue, maybe something is stuck or broken. Perhaps opening it up could help you find out (if it doesnt void the warrantythat is, if it does then contact customer service)
1955921
You have it on to high. ours will do the same if turned up. start on lowest setting and work your way up
2079381
I had the same issue at first. I figured if you'll set something underneath the system it will help to even the flow and after a while take it out and it should work perfectly. Although it seem like it is evenly on the floor it tend not to work properly. I hope this helps.
1829605
We also had this issue. I turned it over and drilled a couple of holes in it. Not ideal I know, but it worked for us. :)
520425
Maybe it's just a little stuck? Try lubricating it a little , mine was like that too but after it worked just fine
1789719
Did you turn it up on high? Mine had to be run on high for a few minutes and then could turn it down. I never really liked how it worked but waited too long to decide to return it and didn't. Hope you have better luck!
794762
Mark, if its still within the warranty period return it for a full refund and don't order another one. I used mine very sparingly (10 times max) in my garage and then it suddenly stopped working. The sad thing for me is I have no recourse but to make it into a flower pot or throw it in the trash. Not much help but these are your options.P.O. in San Antonio
61294
Mine did the exact same thing and was bought at the same time. I took it to a local hardware store and they fixed it (not sure what they did to fix it) then it stopped working again after 2 weeks. I ended up just trashing it and plan to get a new one from a different company. It cost me $25 to get it fixed and it didn't make sense to pay another 25 for it to not work again :(
818683
Try holding the screen next to the sensor and spin the wheel. Then put it back on the bars an do it again, this worked for me.
223115
You have to sort of wiggle the glass jar in order for it to fit properly. It shouldn't be making a grinding noise. However it is a loud noise. I would exchange it.
1539415
I haven't experienced that issue. The only thing I can think of is that perhaps the batterie are running low and therefore it is not grinding at full power?
917395
I've had mine for several months and it's working fine. I do clean it out on a weekly basis by rinsing out both hoppers and the removable blade and blowing out the body of the grinder. If it only worked 10 times, it might be defective. Send it back.
897066
The below comment is accurate. The people from this company are very good. I had a problem with mine not grinding and they sent me a new one.
1759502
Make sure it is level and set the humidity to a much higher number until it starts working. Try putting a shim under the wheels if the floor is not level.
1260675
I wish I could help you. I was happy at first bit since it hasn't worked properly.. It keeps going red like there is something bad in air but it won't stop. I have gone to several shops to help but no one knows how to fix it. I have since been looking for a new one.
1759503
When I bought mine last year I had the same problem. Even level it didn't work. Called company and they sent me two little pieces of PVC pipe that were cut to fit over the places where the water tank nozzles are pushed up and are supposed to empty. Not explaining it well but basically if it won't work after being level, call the company and they can help.