I ordered the 10K system collar not realizing there were 2 frequencies, is there a way to know which one I need before I return it? It is not working
1550572
If you have an Invisible Fence brand system, you can remove the cover from the controller to see a switch to slect between 7K and 10K.
1550573
Yes. Open the cover on your dog fence unit and look for a switch that will be either set on 7K or 10K. That is the frequency setting for your system. You need the matching collar (obviously). The unit to which I refer is usually a grey box that plugs into the outlet and has the underground wires running to it. It usually is held on with just clips. If you want to unplug the unit while you open the cover it isn't going to hurt anything and will give you piece of mind on not getting zapped (from the electricity not the collar).
1550574
If I remember correctly it tells you on the motherboard. I would Google it to be sure, think that was what I did.
1550575
Yes there is a way but I forgot how, I called them. However, my invisible fence system was very old I ended up trying both frequencies and neither worked. I ended up getting a whole new system.
1550576
You have to look inside the main unit and determine what the frequency is set on- 7k or 10k. I assume your on 7k . There's a way to switch it from 7 to 10
1417323
Hello, please check this link to get a extra receiver collar. http://www.amazon.com/gp/product/B00WHEYLU2
1964212
I have called innotek regarding this issue.. I have the IUC 5100 system which is identical to the 4100 system except it has a remote control. The rep on the phone stated that ALL innotek collars for the "wire in ground" system are compatible with each other. Not the "wireless" kind. They have to be innotek though... Pet safe collars are not compatible. Hope this helps... I will be ordering mine from Amazon since they are $25 cheaper than ordering from Innotek themselves.
1008729
Sorry I have no idea how this unit sends/recieves signals between the collar and unit. I recently upgraded to the alpha 100 that has the shock and track in one collar. It's the best collar so far. I would look into that model as it is priceless for hunting and training. Have a nice day!! Aloha, Kalsey
1454784
Take the back off of the collar and take your remote and place the antenna across the posts. Hit the vibrate button a few times and sometimes this will make it start working. If this does not work then you may have a bad collar.
1694591
It should work, depending on your system, our system is older but the collar you are showing here did work work as a replacement one for us. The only difference is the battery is different than our other collars and have not ordered the new kind yet. After the collar came I called the company to ask them because I noticed the battery looked very different and they are but supposedly just as easy to order through the company as well. Hope this helps you a little and good luck! :)
635505
I bought the original set up + an extra collar, for two dogs. The packaging said it would replace a non-functioning primary collar or could be added for a second dog. The collars are exactly the same and there are directions for syncing multiple or a single collars with the replacement collar. However, I have not tried to use the second collar by itself on the system. Hope this helped and did not overly confuse you.
1691435
If the item is lost, I think you probably have to buy a new one. If it was defective, they usually replace it (but you have to send in the old one). If that is the case, you can contact the seller via Amazon. If you need to purchase a new one, this should be the link: Extra Collar for Esky® EP-1000R-B1 1000M Range Waterproof Rechargeable LCD Remote Shock Control Dog Training Collar System I hope that helps!
635506
The replacement collar will work - you just have to sync it to the new collar and directions tell you how to do that in the manual. I had to buy one to replace one that went fully and completely dead after a lot of use in 18 months time.
1679053
Ooooh. I don't know since I only have one. But you would think that the remote control would be calibrated to the specific collar. Good luck.
1069221
I'm not sure on that. I have not had that problem. Maybe the buttons on the remote are not registering or the actual collars are bad. Check the warranty and see if you are able to send back for new ones. That's probably your best bet
11500
I have one collar, of the two collar set I bought, acting the same way. I just considered it a loss and took note of the company name for future reference.
635504
I bought a replacement collar for my daughter's system because she has two dogs and it works! :-D
65905
jenny,yes re- synchronize and re-read the instructions but also call petsafe they will walk you through it too and they are very helpful too! hope that helps! we still love our collar and eil is still a yard stayer!
1457167
Yes. I have two dogs. I numbered their collars 1 & 2 so I wouldn't get confused. Just set your transmitter to the number of the dog who is misbehaving and then push one of the 3 buttons. When I first got the dog trainer I accidentally shocked the wrong dog. He wouldn't have anything to do with me for awhile. Lol. The Aetertek works wonders. My dogs would bark at the neighbors every single time they would see them coming and going. It drove us all nuts. Now I can be out in the yard with my dogs and it's peaceful. No more senseless barking. I hope I helped.
274440
The frequencies are fixed at the factory. There is no way for the consumer/end user to change them once they receive the product. you can view them before you purchase, they indicate the channel on the package, but they refused to pick a different one for me (at the shipping site) because it did not fit into their shipping procedures. Therefore, I either gave one of the two that I bought away or returned one. I can't remember. Hope that helps.
647767
Honestly i just leave it on and plug it in. I can turn them off but i just don' t. I have 2 collars with 1 controller.