Can I get a replacement for one of the hooks? I guess it was lost in the move?
1540203
I think you should call the manufacturer or take the other one to an hardware store to see if by any chance you'll be able to find it... Good luck.
1359823
Yes, I lost a few last year and found that by going to innoracks.com I was able to get the name of a supplier that provided them. They were about six bucks each(!). I didn't actually buy any then, but will need to this season. BTW despite the fact that the straps come completely off and are therefore able to be lost, I like it better this way because it's a much cleaner look when the rack isn't in use.
2234470
Please contact your distributor who sold you the item for a replacement pole, if available. Otherwise, please contact the manufacturer: Kittrich Corporation (714) 736-1000
580373
Greetings! I seem to recall that it did not come with the hook. I bought mine well over two years ago, and it is still going strong. I would recommend it.
1177610
I bet a hardware store would have various closing oval loops and you might find an exact match. If not, a carabiner might serve as a replacement. Good luck
406999
No, it looks like the hook is built in and is not able to be removed. If you don't want to ever use it you could probably snap it off but you wouldn't be able to re-attach it.
610823
Mine was just delivered, and it doesn't have the hooks either. I suspect they've just eliminated them from the latest manufacturing runs. The picture on the box does not show the hooks; in the user guide some illustrations include the hooks, some do not. It's irritating because that was one of the reasons I bought this particular toaster oven.
541003
Look at this product on the website, enlarge it and see if it is installed correctly. If it is then you may have to pull both hooks down together. While the product works well, especially for the price, it does not always move up or down evenly and you need to assist it. Hope this helps.
2232521
good luck cause I couldn't get replacement for mine either. I e-mailed the manufacturer and they never responded. Amazon gave me some credit and we just are making do with it since I still have most of the pieces. Looks like you can get someone to make something out of wood tho if you know a carpenter. Bad deal for these things!
1012207
Call the customer service. You might have to wait on hold for a bit.but Just tell the customer service person your problem and they will send you a replacement pole.
2092278
I contacted Amazon's Customer Service yesterday and I was informed that it was only one hook for the price. I further looking on Amazon I did find a twelve pack of double hooks.
407651
We did it... just adjust the chain lengths accordingly on each hook. If you need longer chain, it can be picked up at the hardware store VERY cheap!
759117
Larry, just do a search for Triton hooks right here on Amazon. They come in packs of ten with mounting screwes included. I did that, and got an extra pack of one-inch rings, as well as a pack of 2-1/4 inch rods. Both are Triton-branded with the size, fit, and finish as those that came originally with the board. Good luck!
307406
kris by hooks I was a little disappointed when I received it and found out. it wasn't ideal but I made it work. :(
474164
Whoops, sorry, my rack has the old straight pins and not the J hooks. Sorry.
771014
John, I was thinking that also. But, Carol I'm not home, but when I get there I could measure the width of the hooks. My first instinct is they probably won't. I'll get back with you.
667937
We had our instructions. However, they forgot the hook to hang it. Luckily, the one from our old swing did fit.