I just received my unit and was so excited, but I can't get the top off! I've twisted both ways and just pulled. Suggestions?
1538749
So glad you asked that question. I just got my unit and have been trying to take the top off for the past 15 minutes. Finally looked here and was relieved that it's not just me. Finally I got it off - no secret - just brute strength. :-)
1538750
The whole top comes off, from the bottom of the design. I usually twist slightly as I pull. It won't have any grooves or anything so twisting isn't 100% necessary but it makes it a little easier. It really shouldn't be that hard to open.
318138
Hold it on either end and twist it back on itself. It's tricky, but keep trying and it will go.
131799
Dorothy, I had the same problem. Hold the bottom (bigger part) with your left hand and twist the part just above it with your right hand. Failing this, go to YouTube and see how is done there. This is how I managed to open mine. I hope this helps.
891120
You should see the mist immediately. Make sure the rubber stopper is on the body of the unit (the "On" switch), not the top. Next, try spinning the top so that the metal contacts touch those on the body of the unit. The top should go on easily and with a little magnetic pull. If this doesn't happen, it's not rotated correctly. That's all there is to it.
1091465
I have the exact same issue. I've tried everything I can think of but it doesn't seem to be removable. I just tie the cord together with a twist tie and use it with the cord dangling out the bottom.
533292
I'm having a hard time too...the housing is actually cracking and I still haven't gotten them apart :( EDIT: I ended up taking out the two screws on the back of the remote (disassembling the remote in the process) to get it detached. The seam on the remote is getting caught on the seam on the base...maybe a few times detaching and re-attaching will smooth it out.
1374513
Hi Patricia, Apply pressure to the top (press down firmly and at the same time unlatch). That should do it! Patrick
1611236
Mine just pulls off, no twisting or clicking or anything, wondering if you bought the same kind, other brands may not have the exact size heads where they fit on the unit
1949629
I found it easier to take the lid apart once I realized I need to pull the top off, not try to pry the bottom. I'm talking about the very top part of the lid. Just pop it from the rest. Once my husband showed me, I had to laugh at how frustrated I had been trying to get it apart. Good luck.
1773396
Have you tried pushing down the cap and turning once or twice, then just normally? It's got a catch or something that you have to push it down under to then unscrew it from how I get it openHope this helpsSofia
643686
I just assembled mine and tried it as well, the vapor is coming out the bottom, I tried the wiggle technique, but still no help. I emailed the company but guess I won't hear back until Monday.
1733736
It took me a little while to figure out too. Just PULL, don't twist. I had to use something to pry it out the first time because it was set in pretty tight.
1307612
It's really hard to take the top off. I usually push the top right corner by applying upward force. Then the right top and bottom notches come off, then you do the same for the left side.
845490
That's odd. Mine comes off almost too easily! I just lift it off the top. Sounds like you got a fit that's not within specs!
1331252
I have the same problem - i just twist & pull at the same time. It is even more difficult when there is water left inside because you are not to tilt it .
1077648
I struggled with it too and gave it to my husband. He detached it easily so it isn't the blade; it was me. He thinks he might have pushed it in a little before twisting. Good luck. It really works great when it works!
407932
That's a funny question, the rubber coated (?) top pieces come off. I'd use a thin piece of plastic (guitar pick worked for me) to pry it up. Make sure the screws aren't fastened in the sides. You aren't alone, the manual wasn't helpful in this at all.