How would I go about getting a replacement lid? Lid completely melted first time in the washer. No issues with the actual mug.
1555396
Don't know how to get a replacement but I know that the mugs state they are not dishwasher safe.
1654150
Check your receipt from Amazon for the company who supplied the chubby mug. I had a leaky one and I contacted them through the procedures stated on Amazon for defective mdse. You should be able to do it this way and explain what you need. One of my mugs came from a company called Clockwork Synergy, LLC. Good Luck
1195129
I've had two lids break on me. I LOVE the water bottle too, but this is definitely a weak point of the product. Try contacting the manufacturer. I reached out to the manufacturer and they were kind enough to send a replacement for the first broken lid. They need to step it up though and offer either additional replacements of the option to just order lid replacements. The weakness of the lid is borderline product defect IMO.
501994
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!)Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase
2156955
Same thing happened to me. I could not find one and eventually had to dispose of the entire thing. You're better off buying them at the store and making sure replacement carafes are available. Sorry I could not be of any more help.
155719
I called Thermos manufacturing company and they sent me a replacement parts for the lids. I explained what happened and they sent me another lid for my travel mug. They were very nice about it. I told them that I didn't want to waste a perfectly good container just because the lid was damaged. So they were very generous and sent me another one, free of charge.
435302
I personally don't sell theses but I have a friend that had their lid break also. They went to tervis.com and ordered a new lid. This would be my advice to you also order directly from Tervis for this piece for your bottle. Good luck and I hope this helps
798845
You can order the replacement lids right from amazon. Link:http://www.amazon.com/Replacement-Core-Gallon-Beverage-Dispenser/dp/B00ISOJCFY/ref=sr_1_6?ie=UTF8&qid;=1434991234&sr;=8-6&keywords;=replacement+lid+beverage+dispenserTwo just arrived. They are identical and fit perfectly, but don't have the rubber ring around the bottom, but not a problem. They just sit on top.
501992
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!) Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase
518557
wow i don't now i didn't had a problem with my mug just yet . it has been working well for six months now. sorry
2144683
Mine, the lid broke after 6 months of use. I contacted the company and they sent a replacement free of charge. Contact them and they should be able to help you!
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
1569512
To be honest, I haven't searched for any replacement lids. Have you tried contacting the seller or manufacturer?
292619
Two things... There's a washer on the inside that may be replaced very easily. They give you some in the bag when you buy. Or call the company directly and they may be able to help or send you a new one. Good luck
799246
Regarding the lid....this is not a defect, btw. Due to the action of the rocks 'tumbling', the lid Will get thinner and develop a hole in the center. Replacement lids are about $4 each at rocktumbler.com.
2272692
My lid broke as well and I haven't even had it a year yet! I contacted the company and they said they would replace it if I had the receipt. They said I would have to mail the non-working lid to them along with a money order for $9.95 and the receipt. I think it's pretty crappy that I have to pay to ship the lid back to them and pay for them to ship a new lid to me. I have emailed the company my thoughts on having to pay for shipping both ways so we'll see what they say. It sounds like lousy customer service to me.
109375
I dearly wish you had asked this two weeks ago. I received my Thermos and the liner was pulverized. I tried desperately to find a new liner, but they are no longer made. You have to buy a whole new Thermos. So I finally threw away a perfectly good brand new container and pump assembly. I hope your note goes out to all who order your Thermos. Some of them will certainly arrive with broken glass liners. People need to know that SOMEONE can use the parts. I REALLY HATE throwing away good stuff. I tried giving it away to no avail. It SEEMED worthless without the liner. SORRY! Ivan