The faceboard of my product has a scratch and it was missing three screws that hold the bottom of the toy box together. How do I go about fixing this
103821
I couldn't tell from your question if this problem occurred when you received the Toy Box kit, or this happened some time after the kit was built. In either case, I found the KidKraft customer support extremely helpful. The can be reached at 1-800-933-0771. For our issue, we received the kit which was slightly damaged in shipping. We called customer support, explained which part was damaged, and they immediately shipped us a replacement part (no returns required). The following information is also covered on the Toy Box assembly instruction sheet: If you call customer support, you will need the batch code number that is found on a label on the back of the toy box or on the shipping box (e.g. 107145/14955A/37), and the part description or number found on the assembly instruction sheet parts list. If damage or loss occurred sometime after you received the kit, you can order replacement parts via the KidKraft web site (http://www.kidkraft.com/request-parts/) or by calling their customer service at 1-800-933-0771.
1285975
There should be some bolts or screws with it. Mine was delivered damaged but they reimbursed me.
1903364
It came in a box and I still have it. I am going to contact the company directly to see if they will replace it.
732946
Mine is cracked too. I suppose they sell the board but this will have to be direct with the manufacture, write them!
1195905
There should be a bottom piece that screws off If this was not included in original shipment suggest contact Amazon for replacement
1634002
I think you'd have to contact Bergan for that. I haven't seen the toy anywhere but online. Ive heard they've shipped separate non-working pieces to people if there's been an issue fitting them together.
1823674
there should be a paper that lists all the screws and there should be a phone number also where you could possibly order extra screws either that or take your chance and go to a hardware store and have them try and match the screws are missing.
1902379
Sorry for you! I have only hand wased this. I would think you could contact the company for the repacement piece. Best wishes and thanks for sharing your experience so I will not make the same mistake!
2277268
Contact the seller Or email me at alseapony@yahoo.com and I will send you file of the one that came with mine. Spare parts may be a issue.
933542
The board doesn't have any pre-drilled holes in it. There are instructions on where exactly to put the holes.
1366304
You will have to go through amazon to fix your problem. Most of the company's that deal with Amazon will help you out with parts missing and cracked products.
1091397
I just got mine a couple days ago. The face protector is damaged. It has a glue or fog on it that i caint get off. I need to find out how to replace it?
1241320
Mine came in perfectly! sorry to hear that yours were damaged. maybe contact them and ask what the deal is and what they are willing to do to remedy the situation.
482665
You might try contacting Fisher price directly. Some companies will let you purchase replacement parts.
889419
Take the slide off the frame. With a small screwdriver slide the old plate down, and reinstall the new one. Hope this helps.
417987
I would put cardboard down so you dont scratch it when hammering it together. I would also utilize the black plastic guard pieces that are included. Good Luck!:)
1168098
Try contacting the company directly. I bought my first one at toys r us. Maybe they can help too.