I have used this waterproof product for 2+ years, and have not yet found a cleanser that can remove it with less than 3 washings. Any answers? Geri L
1528440
We sell a product called Neova Make-Up Remover (Face+Eyes) that is a gentle, oil-free formula that quickly dissolves all traces of even the longest-wearing make-up, including water-proof mascara, while soothing and calming the skin. Maybe this is what you're looking for.
1608084
I stoped using it.. one it doesnt work it comes off easly.2 Not waterproof . N smells why? Idk. Its long gone Now. Used it twice n that was it.
884831
Hi there yes I can!!! I use mild soap and water on wash rag it remove any oil residues or prints. Back to flawless it is water proof so I make sure the rag is damp then I pass a regular towel to make sure its dry. Thanks for your question!! Need anything just ask. Thanks my dear
83740
I personally don't think that the cleanser works very well. I have been using 99% rubbing alcohol, and lint free nail pads or paper towels. Works much better!!!
673743
This is fantastic. it takes everything off!! I was even considering getting a 2nd one but someone from the company said they last until they fall apart. just be sure to NEVER put it in the dryer or it's ruined. I just wash it with soap and get it clean and rinse it and let it dry over something and use it again and again! I really love it. I give them as gifts and always get a huge thank you after people use them. great buy, I would highly recommend it! I use it for when I travel all the time, that's all I use. I don't need to have to bother with one more liquid item (my face wash) to show at airport security, I just use this for my face and that's all I need! This is fantastic. it takes everything off!! I was even considering getting a 2nd one but someone from the company said they last until they fall apart. just be sure to NEVER put it in the dryer or it's ruined. I just wash it with soap and get it clean and rinse it and let it dry over something and use it again and again! I really love it. I give them as gifts and always get a huge thank you after people use them. great buy, I would highly recommend it! I use it for when I travel all the time, that's all I use. I don't need to have to bother with one more liquid item (my face wash) to show... » Read More This is fantastic. it takes everything off!! I was even considering getting a 2nd one but someone from the company said they last until they fall apart. just be sure to NEVER put it in the dryer or it's ruined. I just wash it with soap and get it clean and rinse it and let it dry over something and use it again and again! I really love it. I give them as gifts and always get a huge thank you after people use them. great buy, I would highly recommend it! I use it for when I travel all the time, that's all I use. I don't need to have to bother with one more liquid item (my face wash) to show at airport security, I just use this for my face and that's all I need! « Show Less
1504386
I just use soap and water. I was it out right away and make sure it dries completely. I'm sure some kind of cleaning solution would work hopefully...
584782
It should be used with a cleanser on wet skin. I found a YouTube under "microdermabrasion crystals" that was helpful to me.
1040924
It takes no time to take it apart and give it a quick rinse in hot water. Takes longer to talk about than actually doing it. Your choice, it is your skin after all.
834976
I have not had any problem cleaning the filter. I put it in the shower and use dish washing detergent. My Heat and Air Conditioning tech does it at an outdoor water outlet which does not have hot water but I do not know what cleansing agent he uses. Love it and am sure it has saved hundreds of dollars.
955752
I had this happen several times (along jaw line). I now use product along jaw line last and then quickly remove with washcloth and then rinse.
1957373
Maybe not getting it rinsed out completely. Try using less with natural products you don't need much
2048566
Sorry ! I don't know how to clean this product. I have not clean mine yet. Hope some one can help you.
1661382
I've never had to encounter this problem BUT I would try to soak it in a few products. OXY works well for me with some things. Spray and wash may work as well but spray it and scrub it by hand. Other than that, I wouldn't know. Google around...which I'm sure you have already. Sorry to hear that.
287874
It can be rinsed clean if that is what you mean. It doesn't work the best if your face is wet.
1900135
Well, I don't use waterproof mascara or liners and I had to wash my eyes TWICE to get my eye makeup off, and I use a soft microfiber cleansing cloth with it. I also found this cleanser to be irritating to my eyes - perhaps because I had to wash them twice to get the macara and eye shadow off. Regardless, it was really disappointing as my skin looked great using it, but my eyes definitely didn't like this stuff.
1352514
We had the same problem. First i just dishwash soap and a brush to get it off. Didnt work. Then i out some hand soap on the stains, rubbed it in with my fingers, let it sit for an hour and then washed it off. All stains were gone!
259749
Wipe it down with a used fabric softener sheet. Gets rid of any soap scum, water deposits, etc. Probably easier on the surface than toothpaste too.