Is there a place where we can buy spare parts? A small plastic piece from inside holding the door fell out, so the door keeps opening...
1563715
Yes. You can contact the manufacturer directly or through Amazon.com and request extra parts. There was a pamphlet, or should have been a pamphlet, in your box that the mailbox came in that has contact information. There is also a feedback option way at the bottom of the main product page. You can click on one of three feedback options on the bottom right of the main product page. It's the page that pops up when you click on the mailbox name. Amazon sends an email to the seller to let them know they have a message from you. I wish you the best.
1447384
I do not have a spare to offer, but I believe you should be able to buy it at a local hardware store, or they can special order a couple for you. I wish you luck in finding one.
2168574
I would contact either the manufacturer or the vendor. Usually they offer replacement kits for screws and other small parts. No experience with this particular item.
1386059
We don't sell just a spare parts. We can check with our supplier if you want to.thnx
475683
Yes, I believe Amazon has an area to order new parts. If not, try and Google the company. My sons came with extra parts, but we've not had to use them. Sorry that happened to you.
885335
Yes there are replacement parts. They can be found at www.energyefficientdogdoors.Com in the shop section.
147203
Email the company who makes it. They replaced that part for me and were very, very helpful!
944303
Supposedly the manufacturer will sell individual replacement pieces. At least that's what it says on their website. However, I cannot say for sure if they will since when I had a part break, I emailed them (even offered to pay for the needed part) and they told me I needed to contact Amazon because that was where I originally made the purchase from. When I reached out to Amazon, they said they could either replace the whole thing or refund me what I paid for the product, but nothing to help me with the broken piece in question.
1162009
You should contact the seller/manufacturer they may be able to send you a replacement part...worth a shot!
1988035
You could try Home Depot, Lowes or your local hardware store. There was nothing unusual about the extra parts needed to install this product in my case.
549159
I don't see anywhere that you can buy the spare parts but you should really contact the company Tolo Toys. They have a form you can fill out on their website to ask questions. See this link for form: http://tolotoys.com/about-tolo/contact/ Good Luck!!
998924
You could contact RCA. I'm sure they have replacement parts but they will make you pay through the nose. My suggestion is to take one of the screws to a local hardware store say I need 4 of these and they will find a perfect match for maybe 25 cents a screw. You can try Lowes or Home Depot but the quality of service is way below a small store like Ace or True Value IMHO
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
1577273
I would google the company or search the booklet which came with it for a phone number and call. That is how I always find replacement parts for anything.
816081
I had this same issue and it was an issue with the door. You can have amazon send a replacement.
1359886
No replacement parts included, but maybe there are parts available separately? good luck!
736156
Thank you Chris. Do you know if I can find help from Walmart or any other handy store? I am relatively new in Fort Wayne, IN and don't have any friend to call upon. I am willing to pay for the assembling.