Warranty claim: better with Amazon seller or manufacturer? Both giving me run around. Units less than 5 months old
1542155
I had problems with my heater upon receipt. It was handled immediately to my satisfaction by the seller.
1542156
I had an issue with mine after 6 months and the seller told me to contact the manufacturer who replaced my whole unit in a few days. The customer service was great.
1542157
I've read other reviews prior to purchasing this unit and the Manufacturer stood behind the product for other consumers. Problems with the switch were handled by sending a new, HD switch and folks seemed satisfied. I have not had any issue with my unit as of yet. Hope that helps.
1722770
It's the amazon 30 day warranty. Beware though, this seller will not help y ou if the warranty is beyond 30 days. I found the manufacturer through a google search and emailed them several times and never got a response.
1071927
If it's a year or less old, I"d call them and see if you can get a refund or low cost replacement. I would call them regardless. I had the same happen to my old one (which was 5 years old). I tossed that and purchased a new one (this is the new one and actually works great).
27489
I contacted Amazon Customer Service. There was a warranty on the item and they requested a refund for me.
1358687
Hmmm ... I assume you realize that 1) I am a former customer from a long, long time ago, 2) not the seller and 3) without interest in the problem. That said, I wll take a minute to address your situation and possibly offer some alternatives.First, Amazon has been very good about resolving problems on behalf of their customers, in this case, you. So, I would contact them directly and they should get a resolution of 1/2 price or a replacement from one of their suppliers.
429584
Mine also died, after 5 months. Apparently you have to pay shipping to send it back, even within warranty. Which is ridiculous, because if a product fails before the warranty is up, the customer should not have to be out of pocket to get it replaced. Out of warranty... fine. But within warranty? Manufacturer should make the customer whole, free of charge.
151086
You know, I never really thought about it. I would contact the seller to start with. If they are no help, there must me a number on the package to call for warranty help.
1944349
It sounds like you have a defective unit. Consider making a case for such a claim with Amazon.com if that's where you purchased the unit.
1358684
Hmmm ... I assume you realize that 1) I am a former customer from a long, long time ago, 2) not the seller and 3) without interest in the problem. That said, I wll take a minute to address your situation and possibly offer some alternatives. First, Amazon has been very good about resolving problems on behalf of their customers, in this case, you. So, I would contact them directly and they should get a resolution of 1/2 price or a replacement from one of their suppliers.
974319
I bought a refurbished unit and it had, as I remember, a 90 day warrantee. I've had the unit now for over a year and never had a problem!
1926543
Not very long in our case... just outside warranty... I'd suggest a diff manufacturer!
522627
Before you buy a new one (they're not cheap), contact the distributor/manufacturer about any warranty that might cover your situation. There known issues Sounds like you just got this model. recently.
268873
Haven't had an issue with mine; however, I would hope that after only six months of use, amazon would take a return and get you a new one! Amazon!?!
533491
I'm sorry it fizzled out on ya, mine is going strong and I've had it over a year now, I would imagine that the manufacturer has a warranty on it but I don't know what it is, go to their web site and see what you can find out, again, sorry I was not much help.
49390
My unit was refurbished and purchased through a third party selling on Amazon - you would have to check with the vendor offering the unit for any type of warranty.
555344
The ones being fulfilled by Amazon are not factory new, and different sellers would have different warranties probably ending at 30 days.These are used drives that may have been mechanically refurbished (mine wasn't physically repaired but it had been used).
1146441
If you did not paid for the warranty package,i dont believe u can claim a warranty.what u can do is contact amazon customer service and try to get your problem fix....