The sensor lights up that it is working, however it does not actually open or close. Automatic or manual. Any troubleshooting ideas?
34858
If the sensor is lighting up red but the door isn't opening or shutting, try cleaning off the sensor and make sure the lid is sitting on the bottom of the can tightly and correctly. If that doesn't work the lid is defective.
2196568
Never had that problem. Mine is still working. I would contact the manufacturer. Maybe it needs to be reset.
1431053
I had the exact same thing happen when I had two. I finally had to turn off my motion sensors and everything else works great. When I had the two sensors turned on, it would also send alert that the garage was opened, but since turning them off, I have not had that issue either. I have not tried (though now I will) to only keep one sensor on while the other remains off.
1371284
I haven't experienced that, but have you tried to unscrew the sensor completely from the socket and/or turned the wall switch off and back on (almost as a reset)?
1772899
I had no problem with mine. Simply connected to post and has worked great. Suspect sensor not working. Get a new one and do not worry. Good luck
597173
Make sure bits of paper arent clinging or stuck in a place such that they would prevent the sensor from sensing. If u are handy. take the cover off and make sure a wire hasnt come loose or anything gone awry. If so, fix it! But most likely ur unit needs to be replaced or repaired by a Service Tech. I'm assuming its out of warranty - if not contace Royal. I had a small problem when mine was new and the resolved it over the phone.
249676
Try flipping the power / switch off for 8-10 seconds, then back on again. Sometimes these kind of fixtures have a mechanism that temporarily disables the motion sensor. If it still doesn't work, contact the manufacturer.
1101579
Make sure the basket is fully seated down. The sensor is the clear little bulb on the right side. Make sure it has no obstructions. Or packaging tape on it from when you opened it.
2263504
I had the same problem, had to call the company to figure it out. Press the right "trigger" and it should activate it. Press again to turn it off
1034222
I have purchased two of these lights. Had problems with the first only working once in a while. The company sent me a new sensor for it, but it didn't make any difference. Was just going to take it down, but our local REC said they would look at it for me. They said everything checked out good, so they put one of their sensors in it, (greased the prongs of the sensor good), and it has not failed since. When I bought the second one, I also bought a sensor from them and installed it befor I put the light up. Hope this will help you. Don
274106
I had the same issue with a different model. I forced it open slightly manually once and it was ok. I know it sounds crude. But it worked in the past.
454128
The sensor is dependent on flow of water. Are you sure your propane tank is not empty? Also is the unit "clicking" when you are trying to start it again? If not, you need to change the battery. Other than that, call customer service. They are very helpful and I'm sure they can get you up and running again.
768831
We had the same problem. I think it was a sensor. We only had ours 2 weeks or so and returned it for a refund.
1729690
Take the wall plate off. "Pop" off the plate surrounding the off/on switch. That exposes 3 setting dials for length of time, width of sensor, etc. Use a flat head screwdriver to adjust settings. The first dial might be set to "test" and could be causing the problem. Please be safe around electrical wires and good luck!
1261020
I had the same problem but I finally discovered the cause. I had one of the lights close to the sensor on the unit. When the light was off, everything was dark and the light came on. After a short while the unit sensed light and shut off.
2057767
Try turning it off for 20 min and then turn it on making sure you have the switch in the center position ( there is off, motion sensing, and full time on postions) If this does not work it probably means the motion sensor has failed in the always on function
1729691
Check connections one might be loose or you hook the hot into sensor might have fried it bottom line recheck your wireing I would start there