Only had this a couple months and the rollers stopped rolling? Any suggestions?
1560321
We've had the same problem. Ours worked for a few months and stopped rolling. It's been a while since we've messed with it again but I recall finding a fuse on the appliance but we haven't had a chance to really figure out what's wrong with it. Now that you've reminded me of this, I'll try to figure it out and let you know what we find out; again, if we can find the time for it.
1937105
The roller may is defective if it is leaving behind a residue. The residue is harmless and can be easily removed with a soapy sponge or isopropryl alcohol.
1511423
I'm wondering about this as well...seems like it would have this issue. I just got one but am concerned about using it until my 4 month old can roll in all directions and right himself if need be.
229726
I have had the same issue you must pull out will disconnected all the little papers that are stuck in the rollers that do not fall into the bin then it will run smooth again until you have to repeat the process.
1595679
I have not had that problem but I haven't had mine as long so unfortunately I don't have any suggestions. they are reasonably priced so it may be worth getting a new one.
1087949
I purchased a few months ago and initially loved the design and the results. However, the larger rollers have been breaking - the outside circular caps just start to break in pieces. The smaller ones are great. So, while I felt it was worth the extra cost, now I'm not sure. I have to send the whole package back for warranty and so I'll probably buy something else.
808092
Mine stopped working cuz the light on the roller ball wasn't working. I could click and right click so the mouse was being recognized but I couldn't use the ball to move the cursor. Unfortunately I gave up. They're just low quality imports. I had one Fellowes manufactured for 10 years but can't find "non-generic" anymore. Good luck, mine lasted about 2 months.
1223618
I would contact the company and see if they can do anything for you. I've had mine for quite a while and have had no issues and I use mine everyday.
1754407
Likely dust from cheap paper has coated the roller. take a moist cloth (not wet - no drips!) and wipe down all paper pickup pads and rollers.
230928
I have never had that problem. If it's truly only been a few months, I'd go back to the manufacturer for a replacement. Good luck to you!
399529
Mine did the same thing and finally one broke. I wound up tossing it after a couple of months. :(
841332
I haven't had that problem with mine. Make sure the green slider button above the roller is fully to the left.
2121465
I have owned mine only a couple months and used it twice but I'm having the same problem. Considered returning it but the box was accidentally thrown away.
2113333
I haven't had to replace mine yet (I've washed and air dried them and they seem fine), so I haven't had to deal with this issue yet. Brookstone sells this vacuum so you might try writing to them to see if they can help you. Good Luck!
744621
so far, I just shake it. Might vacuum or use sticky roller. I would look on computer for customer help ph. no. of B&H; and ask them.
1482254
Rollers, however If I would have known the cheapness for the price I spent, well NOT worth it. nothing line up, and then if it does it doesn't hold together, so if you want to move it be very careful. I recommend not buying from this manufacturer. I did more of a research on it and found so many others that complained of the same stuff.
174411
Depends on how much you print. I have seen from a prior model that the rubber rollers wear out. You can try and clean them with rubbing alcohol and a q(wait until it evaporates