Right Headphone Stopped Playing Music: Can I get a refund?
26702
I was gonna leave a reply to this but then I saw the date...... But hey some people would like to know as well so I'm going to reply anyway. Every skullcandy product has a limited lifetime warranty. You do not need a receipt and it doesn't matter where you bought them or if you found them in the garbage whatever it does not matter. Now with that being said, if the problem is a factory defect you will get a FULL refund of the price at which skullcandy originality priced the product. If it is YOUR fault then you will get HALF. So how do you redeem the warranty? Go to skullcandy.com then look at the bottom of the page and click the contact button. The page should have some red type about getting a RMA number and the word here should be brownish looking click here then just do as it says. After you fill out all the info you will need to go check your email and print out a form to mail with the product. You will need to pay for shipping. After being mailed you wait. Keep checking your email and in around 3 weeks or so you will have a email saying that you were given an certain amount of credit and you need to login to use it. There should be a password needed. Just so to skullcandy.com and login with that then go to my account and how much money they credited you should be at the bottom. This money can be used at any time and never expires. You can use all of it at once or bits and pieces here and there. How do you use it? This money can ONLY be used on skullcandy.com towards ANY of their products. When you check out you will have a pay with points option. (this was my experience with shoe blue skullcandy buds your experience may vary but they credited me $38 so i had more than enough for a new pair) I LOVE skullcandy so im sticking with the brand :)
1153932
hey there! ya, i was about to write a follow up. i got an insanely nice woman on the phone at AT support (found the # on the website) and she sent me a replacement cable for free. kind of amazing really. i would expect to pay at least the shipping if it hapens again. it kind of feels like i got another Xmas present because i wouldve had to buy a new set of headphones if i hadnt found a replacement cable. AT has won itself a loyal customer.
713806
I would try other headphones in my phone first. If nothing happens it's probably a factory defect. If it does the same thing, it may be your phone.
376431
it doesnt matter because these stopped working after 2 months of use (bad cable). I am trying to look out for you and prevent you from buying headphones you are just going to have to replace soon after anyway
2285101
Sometimes that happens (the one side playing part) to me with my Ipod. I usually just remove the jack and put it back in and it works fine. You could buy another AUX cable to see if thats the issue. If not, you should have a warrenty with SkullCandy to replace them. My advice is to first replace the AUX cable but if you don't want to spend anything, use that warrenty to just get a new set. You may have a defective pair of headphones. Hope this helped!
2191474
Without looking into it, I would call Bose about a replacement. Their customer support is great and very friendly.
475350
Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors that actually break. I hope this is useful. Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors... » Read More Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors that actually break. I hope this is useful. « Show Less
697481
I had a mechanical problem, the headphone jack began to crackle when the headphone plug moved at all, and finally one channel began to go out when the headphone cord moved at all. SanDisk technical support did a quick bit of troubleshooting on the phone, and then gave me an RMA for returning a device. I'm awaiting a new one.
794560
There's a 1-year manufacturer's warranty against damage due to the company. If it came broken, you can contact KK Music store, and file a claim.
170369
The same thing happened to my headphones. They are obviously defective items The price was too good to be true
652936
I wanted to get a new one and they no longer make that headphone. Ask your local Best Buy. Sorry
760351
I know I saw then listed as discontinued....perseverance in internet searching, Ebay may get you some where. But my daughter tells me that it is a regular audio jack on either end, so it may not have to be a Skullcandy item, you may want to try looking for another cord like that? Good luck, I'm sure I'll be looking for one for myself in the future!
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
2081566
Honestly I'm not sure, I got rid of the headphones. Though I do need to update the review. Skullcandy did honor the warranty but had the exact same issue with the replacement headphones. Guess it wasn't meant to be.
2055102
I would try sending them a letter to their address asking for a replacement, or bring that cord to Radio Shack to see if they have a similar cord, but should it cost more than buying another headphone set, see what's the better option, I would not pay more for the cord than the whole new set.
1487108
Ours worked with no issues. If you've tried another set of headphones with no success then perhaps there is a defect.
1593340
Same thing happened to me...and I am sure Skullcandy would have sent me a new one, but I went to the A/V section (electronics) at Target (could use Walmart as well) and got a new 6 foot cord for about $7. Works GREAT! Just get any A/V cord with the same adapters on the ends. :DAND You can get one even cheaper here on Amazon:Belkin Mini Stereo Dubbing 3.5mm Plug Cable for Kindle Fire, iPod, iPhone, iPad, Android, Smartphone and MP3 Players -6feet