I've purchased this system on March this year and the hard drive is broken already. how do I request for Warranty?
1538602
I registered mine online for warranty & kept the box in case of trouble. All of my info. is in a folder but I am not where I can access that exact information to help. Sorry
1538603
Unfortunately, I think the warranty needs to be purchased ahead of time. So far my hard drive is doing alright (knock on wood). If you did order from Amazon.com perhaps they have a warranty??? Sorry, hope things work out!!!
1538604
Call ASUS at 1-888-678-3688 and have your serial number ready. You should still be in warranty. You will have to pay to ship it to them and wait for ASUS to return it.
1882758
Thanks for responding to my review. The warranty is 12 Months. Most of the manufacturers are moving to that length.UPDATE: I reread the warranty (very small print). It says that the drive itself is warranted for 2 years, while the "other parts" were warranted for 1 year. What this means is pretty confusing; the warranty statement was obviously not meant for this particular unit - it is a generic statement. I would stick with 1 year as definite, but possibly two years.
1767980
Honestly I don't think I ever paid attention... but I would assume it came with standard 2 year warranty. In any case, these hard drives don't tend to fail months after purchased, either they're DOA (dead on arrival) / die in the first few hours of use because they're defective, or they last for years. My last Seagate external HDD lasted me for TEN years, hence why I bought this one. I wouldn't worry about it too much, Seagate has pretty decent customer support.
555344
The ones being fulfilled by Amazon are not factory new, and different sellers would have different warranties probably ending at 30 days.These are used drives that may have been mechanically refurbished (mine wasn't physically repaired but it had been used).
1928505
Western digital customer service can give you a better answer. Call them: 1 (800) 275-4932. I have had my hard drive running for some time now. It arrived quick, installed easy and runs like the machine was new, only with more drive space. Highly recommend buying it from Amazon. It was much cheaper than what the local computer guy tried to sell it to me for.. Good luck
1176894
Hello Mr. Fong, If you have a Crucial branch office in Singapore, then they will honer the warranty for this drive. If not, then you will have to deal with the nearest Crucial office to you, or ship it back to us and we will fix it or replace it, and ship it back to you. But you will have to pay for the two-way shipping. Thank you. Regards, RRI 06/04/2014 +++++++++
583316
Good points. It's still relatively new, and I wonder especially how the hard drive model has held up. My new one arrived DOA, and now I'm really struggling over whether to ask Amazon for a refund or an exchange. This baby may be intended to be Solid State all the way, which means the hard drive models will be unwanted period pieces in another year or two.
1372791
I could be wrong, but it doesn't appear so. Check out this discussion: http://www.tomshardware.com/forum/id-1631920/party-hard-drives-server-warranties.html
1888295
The warranty period starts at the date of manufacture of the drives. I believe these drives were discontinued in about 2011-12, so while they potentially came with a 5 year warranty, several years have already been used. If you can get the vendor to send you the serial number you can check online. Finally, if they were destined for a non-US market they will carry no warranty from WD
2183001
I suggest you read the terms and conditions of Samsung's warranty on their website. Additionally, you should get the model and serial no. of the drive from the seller. Samsung may have an app for checking if/when the drie was registered by the original purchaser. Finally, ask the seller for a copy of the original purchase receipt. If you can't prove when you (or the seller) bought the drive, then Samsung is not obligated to provide warranty service to you.
999696
Thank you for sharing your experience with us! We are sorry to hear of the trouble you are having, and we would be happy to help with replacement assistance! Please know that this system is backed by a 1 year warranty, and our Product Experts are standing by at 1-800-732-2677 to find a solution that best suits your needs.
93126
I found that the drives are several years old. I bought a bunch of them (10+) it was a mistake. I tried to get warranty from WD and they did not honor the 5 year warranty and in fact when I returned the drive, they claimed it wasn't manufactured by them. I ended up returning the drive to the seller for a replacement. Don't count on the 5 year warranty, better yet buy it from another manufacturer. I've had too many failures of WD drives in the last year or two. I have switched to Seagate.
555347
As far as I could determine it was a new drive. I do not recall at this time what the warranty terms were. The point became moot when I discovered that the hard drive was not my problem. The mother board was the problem.
1244058
mine was new, buy the hard drive off amazon or ebay. NOT bestbuy unless you wanna get rippedoff
171423
On the Hitachi web site you can plug in the drive SN and find out if it is covered. Their warranties go from 1 to 5 years but I suspect that the consumer drives are only a year.
1322936
call the company....they are very helpful or email them. I own two of their drives and have been very happy
1883350
I just received a 320GB drive which, when checking the warranty status for this serial number on the WD site, shows the factory warranty having expired 14 months ago.