I bought this battery in March of 2013 and now in January of 2014 it is now not keeping the charge as well. How do I get a new battery under warranty?
1529993
Sorry I can't provide an answer, but I'm in the same boat as you. Have you inquired about it via their customer support? I've been trying to locate the warranty information they sent with the battery so I can see what kind of stuff falls under it.
326416
I know that the company has the batteries because they sent me a new one when I complained that mine would not hold a charge. My suggestion is to call the company at the number listed in the manual which is 1-800-798-7398. If you have had yours less than one year, they may send a new one free. Good luck.
1683653
Check with Optima. They tell you to take the battery back to where you bought it. Amazon will not take this back if it fails after a year. So that makes the 3 year warranty pretty much useless. But don't take my word for it. Check with Optima. You've been warned.
2136716
I am also having the same problem, The battery I bought is also not charging.
413467
I purchased a battery in June 2014 which never charged right from the start so returned it for a refund. I did notice that the date on the battery was last year......
2196007
This may seem a bit obvious but ensure the battery is inserted in the charger the right way round. Assuming this is not the case, determine if the charger is faulty(if you bought a second battery this will be easy)I have had no issues with mine for the last year..
77368
i had similar problem. my batteries were old and no longer held a charge. i ordered and received the new batteries for all 3 of my unidens, via http://amazon.com, i believe last year and they work great. replacement batteries could save you money, its up to the user to decide.
159797
I had the same issue with the replacement battery. It stopped working after about 3 months. I complained to amazon and got my money back.
2186281
Uhh, if its under warranty arrange for it to be returned/repaired. If not Google search for purchasing a new battery.
657313
I would suggest contacting the seller. Sounds like it might be a bum battery.
1074685
My original battery lasted about a year, too. I think it is time for you to buy a new battery, but that seems to be a problem, too. I have bought two that will not charge properly. I am about to return the second one. Amazon issued full credit for the first one I returned in less than 30 days. The second one never charged. I wish I knew how to test the charger just to be sure; however, from reading the reviews on the replacement battery it is obvious that many people are having problems with these batteries. It is a good vacuum, but the replacement batteries are a big problem. I would look for another brand vacuum if I had it to do over. My original battery lasted about a year, too. I think it is time for you to buy a new battery, but that seems to be a problem, too. I have bought two that will not charge properly. I am about to return the second one. Amazon issued full credit for the first one I returned in less than 30 days. The second one never charged. I wish I knew how to test the charger just to be sure; however, from reading the reviews on the replacement battery it is obvious that many people are having problems with these batteries. It is a good vacuum, but the replacement batteries are a big problem. I would look... » Read More My original battery lasted about a year, too. I think it is time for you to buy a new battery, but that seems to be a problem, too. I have bought two that will not charge properly. I am about to return the second one. Amazon issued full credit for the first one I returned in less than 30 days. The second one never charged. I wish I knew how to test the charger just to be sure; however, from reading the reviews on the replacement battery it is obvious that many people are having problems with these batteries. It is a good vacuum, but the replacement batteries are a big problem. I would look for another brand vacuum if I had it to do over. « Show Less
1351139
I also have a different model. I've already retired this battery due to errors and not holding a charge.
1770307
I'd like to help, but my screen is fine, it's my battery that doesn't stay charged. Good luck getting in touch with the company, they haven't responded to my request either!
1074688
I understand your problem, but as I have not had a similar experience, I can only theorize as to a solution. It sounds as though you may have a defective or worn out battery; like any other battery, this one may last only so long. If this is the case and there is a warranty on the battery, you may be able to obtain a replacement by contacting the manufacturer. It's either that or purchase a new battery. Sorry.
612592
My battery began losing charge after 9 mo. It is now exactly 1 year since I purchased it and it runs for 20 minutes. I did the reset thing but same result.
1337867
Hi there! I've been using this battery for a month in that same model and had no problems so far. Maybe it's a faulty one. If i were you, i would contact Anker support service. =)
2283877
You did better than i did, mine only lasted me one year. However you have to be careful not to over charge that battery. That's what damaged mine. Good luck.