Any tips on getting this product to pump/dispense? I have twisted the cap to the "dispense" setting and have pumped and pumped and pumped,..nothing.
1546302
I did the same things you have done & my bottle worked perfectly. Contact Cerave & maybe they can help or will send you a new bottle.
1546303
The same thing happened to me! I had another bottle that was almost empty so I was able to substitute one dispenser for another. I think that they are defective and should be returned.
1352870
I would first start by double checking the condition of the Pumping unit before attempting any use. 1. Disassemble the Pump assembly where the magnetic fins spin. You should be able to remove the magnetic/plastic fanblade assembly. There is either a metal/plastic stick with two rubber tips used to help dampen any vibrations. If the pump wasn't taken care of, or "ran dry" for too long, the magnetic fan assembly may have warped making disassembly more difficult. 2. if all goes well, and you can in fact pull the pump's magnetic fan assembly out, or can freely spin it within the pump housing assembly, then you can try priming the unit by filling the canister. (do this outside or where overflow water will be caught) 3. I have just over filled my unit, and while waiting for the pump to start sucking in water, I've closed the "Out" hose valve. applied generous pumping of the prime button, then reopened the Out hose valve. This creates suction thus if no water is coming into the "In" hose valve you may have a obstruction. Make sure the canister is full of water before starting it up, made a huge difference in how long I waited for the water to begin flowing. The top half of the pump assembly itself needs to have some water in it, because to me, it seems like it doesn't do jack squat unless there is water in it. I'm not a major fan of the Cascade series pumps, but when it comes to customer service the manufacture I contacted directly helped me out in a pinch. There is a science to the Priming aspect of getting the unit going. I've noticed leaving the "Out" valve at the half off position, while priming, this helps pressure build up as the "In" hose begins to fill with water. The sudden opening of the "Out" valve causes the built up pressure to pull enough of that collected water in the "In" hose to make it to the pump assembly, and voila. it freaking starts working. ..after 30 minutes of trying"
531087
Take off the cartridge. When you charge, be sure to shake hard and vigorously... then remove and replace cap. I leave the cap in a drawer anyway. It is only for cosmetics and can be left off Hope you like. I use mine all of the time. When you fill with water, be sure it is cool. Saves a lot of money versus club soda or seltzer. Enjoy!
2210303
Sry about that. Are you twisting it into place? If that's not working I'd contact britta for a new top portion of the bottle.
757822
Best thing is to unplug the filter. Then prime it by removing the cap on the intake tube, pour water until it fills up. Tightly secure the cap then run. If that doesn't work, then while it's running unsnap one of the 4 tabs and lightly lift up, that'll usually purge the air. If no go on those. Remove your hoses and check them for air leaks. I actually used Vaseline on each hose connection and on the main seal around the pump head. That all finally worked for me.
176142
Hello. You simply completely remove the bottle cap, place the pump onto the bottle, then screw it on. I hope this helps.
921293
I also thought that mine was broken ad well after a short amount of time. mine doesn't seem to work if I fill it past the 300 ml line. I would suggest trying filling half. Thats how I get mine to produce the mist.
927784
I get my capsules at amazon subscribe and save which is a good deal compared to CBTL's website . Thank you for your comment....I will try my machine again....it is a new machine and so I was trying to prime it....and no water came out. I tried mine about 10 times in 2 hours before I gave up. But I will try it again before I put it in the garage. And thanks for the tip on Bed Bath and Beyond.....they used to carry them at Target and I got a good deal when they closed the brand out there.
1671990
I also had difficulty getting any drops to come out at first. The trick was to first peel off the plastic ring that keeps the cap from fastening too deeply, then screw the cap very tight. When you do this a spike in the cap creates a hole in the bottle. After I did that I was able to get drops from the bottle.
438292
Just got the bottle and have tried for 15 minutes to get it open and can't. I have ordered this before and had no problem opening it. Is it possible the pump is defective?
584078
It should start pumping right away. It's possible that the tubing on the white casing that holds the pump is not lined up with the hole that water is supposed to spout out of. Also check the lever on the side of the actual pump, this controls the low/high setting. Hopefully that works, otherwise you might have to return it. One other thing to try is to make sure you have a lot of water in there, maybe it doesn't have enough to pump.
730067
I'm trying to remember. I think you have to remove the plastic ring between the pump and the cap. Sometimes there's a little arrow and you have to turn in that direction to unlock the pump. Truthfully, my pump wasn't working at first. I turned it in the direction the arrow pointed many times and it still wouldn't pump. I gave it a good whack on the counter and then the pump finally worked and has worked ever since
1032949
I had this problem, too, until I realized I wasn't opening the spout completely. Try pushing down on the black push button on top until it's completely depressed, then pouring. I had no problems after that.
927787
It sounds to me like the capsule is not being punctured. If this is happening the water will start to flow but is being stopped, thus the bump. I have never done this but try doing it without a capsule but be ready and have your finger on the off switch. Are you pressing the lever down until it touches the top of the machine? Also, if it is a used machine, check the manual, it just may need to be cleaned where the water goes through the capsule. If this does not help, let me know I will try to help. Bandit7342@aol.com
708075
take the little cap off & add one drop of water to the tube. this should rehydrate the pen. otherwise HOW SHOULD I KNOW??? i bought these pens & mine work fine....i did not invent nor manufacture them. sorry....just had to do that.
1395757
Hmmm. It should just close when you do that. Try taking the top off and messing with it to see if it closes that way. If that doesn't work, you might have gotten a defective cap.
1386257
Hmm... We've refilled ours several times without issue... Does the pump portion work (i.e. go up and down) but no soap comes out? Did you try emptying it and adding more water to the soap and water mixture? May be possible that the soap mixture is too thick...