I bought a battery from you less than a year ago and the battery has gone bad for 3 months now. Could I get it replaced through its warranty?
1562115
Hello, Naser. chances are, like me, you got a "reconditioned" battery, and not a brand new one from Toshiba directly, correct? As I had found out, after about a year from purchase, my Toshiba battery would only hold about 90 minutes of a charge, so I went to Amazon, and got a replacement. I was thrilled when I first charged it up and got over 3 hours of battery life! After 3-4 months, however, it dropped to less than an hour! I complained to the company here in CA. and was told that it was a reconditioned battery, which means that it is not as good as an original! If you want to pay over $100.00 for a new battery, contact Toshiba directly, but even they will not guarantee their batteries either! Sorry for your problems! Greg Stone
886574
Sorry, The Battery is not user replaceable. You need to send to service center or to a professional for replacing a battery
171504
You would have to contact the seller for Warranty info. However...These batteries aren't guaranteed for 'long'. Our history has been they last about 3 years. I feel we get our monies worth.
1706512
Bad battery clearly. Mine has been running for months. You don't shut it down. Are you sure the battery was installed correctly? Might have shifted away from contact or something.
657313
I would suggest contacting the seller. Sounds like it might be a bum battery.
249393
I had the same problem. I went to another site and got a better battery for half the price. Still no response about my refund. Good luck
1683653
Check with Optima. They tell you to take the battery back to where you bought it. Amazon will not take this back if it fails after a year. So that makes the 3 year warranty pretty much useless. But don't take my word for it. Check with Optima. You've been warned.
131683
Call/email their customer care.They'll replace your defective battery.My battery had same issue.
1529993
Sorry I can't provide an answer, but I'm in the same boat as you. Have you inquired about it via their customer support? I've been trying to locate the warranty information they sent with the battery so I can see what kind of stuff falls under it.
326188
If you're trying to replace the battery in the unit, I wouldn't bother, it'll most likely cost you more than a new unit. If it failed during warranty, that's a different matter.
2089464
Might be a bad battery. I had used mine for 3 months and had to get the battery replaced on warranty.
227588
I was sent to a local repair shop in my area but they could not get new batteries to repair the ones that was bad . So I picked it up and called Greenworks myself and was sent new batteries for the one that went bad. Batteries do not last very long before they go bad.
552367
There is a sticker on the battery indicating the month and year of manufacture but you won't know until the battery is received. The four batteries I received were only 3 months old and the warranty does not begin until the date of sale. You'll have to contact the seller if you are really concerned.
925733
My battery did not charge properly from the beginning, but failed to contact company before warranty expired, which was my error. They sent a link for a replacement battery but the cost with shipping is over half the price of the unit. Since the unit did not charge ever charge properly, I am hesitant to throw good money after bad, with the "hope" that the battery is the only problem. The other brand I purchased at the time worked beautifully from the start and is still going strong. If anyone has a link for a replacement battery with reasonable shipping charges, I would be interested. Otherwise, will toss this and buy another brand that works from the start and continues working. Thank you. My battery did not charge properly from the beginning, but failed to contact company before warranty expired, which was my error. They sent a link for a replacement battery but the cost with shipping is over half the price of the unit. Since the unit did not charge ever charge properly, I am hesitant to throw good money after bad, with the "hope" that the battery is the only problem. The other brand I purchased at the time worked beautifully from the start and is still going strong. If anyone has a link for a replacement battery with reasonable shipping charges, I would be... » Read More My battery did not charge properly from the beginning, but failed to contact company before warranty expired, which was my error. They sent a link for a replacement battery but the cost with shipping is over half the price of the unit. Since the unit did not charge ever charge properly, I am hesitant to throw good money after bad, with the "hope" that the battery is the only problem. The other brand I purchased at the time worked beautifully from the start and is still going strong. If anyone has a link for a replacement battery with reasonable shipping charges, I would be interested. Otherwise, will toss this and buy another brand that works from the start and continues working. Thank you. « Show Less
1878182
I am not sure, I would like to claim warranty because I bought my battery last september and i dies last month :(
2186281
Uhh, if its under warranty arrange for it to be returned/repaired. If not Google search for purchasing a new battery.
1934859
They did ask me to allow them to help me before I returned it to Amazon, but I had already begun the return process with Amazon. I'm pretty sure they would replace the battery if it went bad.