White Screen and Rebooting? Anyone else have this issue or heard of it?
731922
Tammy, Yes, many people have had the problem with the "white screen of death" so to speak. It will continue to operate the same way without the possibility of repair. I, like M. Michener, called customer service and they said I had two options: return to the retailer for an exchange (most are out of stock) or return to TomTom who would then replace the unit with a new one. I chose the latter, and TomTom customer service gave me instructions on how to return the unit free of charge via FedEx. She also indicated it would take 7-14 business days from the time they received the returned unit before I receive a new one. So I returned the product via FedEx, but before my return even made it to TomTom, I received a brand new unit at my home address. They went ahead and sent me the new one before they even received the returned one. I have it now and it is working beautifully. M. Michener says ,"THERE IS NO WAY TO KNOW WHETHER THE NEW UNIT WILL HAVE THE SAME PROBLEM! TomTom CANNOT trace bad units to serial numbers, so exchanging is nothing more than a crap shoot." That is simply not true. TomTom has pinpointed the problem, and any new machine you receive at this point will not have the white screen error. I believe if the unit has a 46, 47 or 48 anywhere in the serial number, that is one with a problem. But any unit you receive now is way past that. I also want to say that my brother just got a Nuvi 200 and it is not as reliable as the TomTom (accuracy wise) and doesn't have the convenient features that TomTom does like Map Share, etc. Hope that helps.
1721627
Sounds like lockup. I called tech support when it happened and they quickly walked me through a factory reset of the unit. Good to go in short order. Tech support was easy to reach and very helpful. I would suggest you call them. If you try on your own and miss a step or hit wrong key........bricking the unit is a possibility.Good Luck
292989
Mine constantly reboots and Amazon wanted me to pay for the shipping & handling to send it back. I say it's junk...
1450249
I have a white screen on a black body. No issues and it looks great. I left the home button black and it looks pretty good.
445271
I just bought this laptop and I'm having the same problem. It runs fine and suddenly freezes and nothing works. The only way out is a cold boot with a prolonged unsuccessful Windows 7 repair attempt. Any ideas how to correct this problem?
663353
Yes, I've had it happen a couple of times. I was able to get it back to normal by pressing the "ESC" key (i.e. holding down the hardware keyboard button). Hopefully some future driver updates, etc. will fix this.
913890
Mine is broken now.There is no operating system show up on screen and can't boot up
884037
Mine did this too. I believe what your saying is it won't finish booting up. Have you tried holding the power button in for more than 30 seconds when turning it on? That sometimes helped mine as it will start to boot up and because you're' holding the power button in, it will shut down immediately. I had to take mine back because it stopped running many of my apps.
1415866
I have occasionally had this issue, it actually started very recently. I rebooted my phone and it worked fine. Just like my laptop! Hope this helps.
1967862
Did this start occuring after doing a update? It could be a software issue.
1356027
It sounds as if the unit may have a defect, or just needs to be rebooted. Please contact the vendor immediately for an RMA if necessary.
227746
I've had this computer for about 3 months and haven't had this problem (or any problem for that matter)... What have you downloaded recently? Maybe a program or something you downloaded caused this.Worst case scenario, used "system restore" to reset the computer back to a certain time when the problem didn't exist
1229449
To fix this issue, get a hammer and beat the crap out of it until you feel better. Then, go out and buy a tablet that actually works. I bought 3 and none worked 6 months later. The company does not respond to emails and their phone customer support is non-existent. Worst waste of money I have ever spent. Do yourself a favor and trash it. It's not worth the heartache trying to fix it. Also, the boot manager/menu is non existent. They won't tell you how to access it and no combination of keys work. Good luck!
197936
I would also call tech support - they are very eager to help with any issue you might be having. Good Luck :-)
1988860
Did u watch a you tube tutorial on installing it? And double check connections? Mine started after install but it took the computer thru all sorts of blue screens like a foreign object had been implanted and was leaching off the system.
145439
I am having this problem too. I tried the power reset and tried playing with the screen to reestablish the connection, but neither worked. Are there any other suggestions out there?
319369
Sorry to be answering so late.The only thing I changed, that I remember is the boot order. I made sure it looked for the disk first. I also found that the company helped, they even responded with an email. Hope this helped.