I have lost the set of keys to my safe and the batteries inside are dead. My gun is now locked inside. Is there any way I can get another set of keys?
1532534
Yes you got a number call the company gave them the number and they will send new keys for a price hope that helps you
1532535
You have to get a notorized letter stating that you own it, and send it, proof of purchase, the serial number, and a copy of your license (plus a few--maybe $15?) to stack on. The turnaround was fast, at least. I had the same thing happen. Bad news is that I have a bad lock mechanism. I got my stuff out, but a new battery didn't fix the electronic opener :/
1444490
There is a mechanical override, but it is not a key. The Gun Box ships with a special wrench that can be used to open the safe in the event of mechanical or electric failure. The mechanical override can also be disabled if needed.
704768
4 double A batteries.If for some reason the batteries go dead and the safe is locked.You need a 9 volt battery to open it with the default code.Do not lose the safe's information or default code.You touch the 9 volt battery to the location marked on the front of the safe and enter the default code, not the code you put it.hope all of this helps.
2218303
Hello, i dont think this is an option. I think your first concern in this situation should be your safety (i.e. locking the door) and getting somewhere safe. Step 2 should be dialing 911. Step 3 Accessing your firearm locked up in wall safe. If you want something more handy and quiet, you may want to look at the Gunvault products. They are table top and can be placed right on your night stand.
1500985
There is a standard assigned passcode to open it and set your own. This is all in the instructions you should have received with the safe, along with two physical keys that can be used if the code does not work or if the battery needs to be replaced.
1973540
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key!Best of luck!
568688
If you have the registration card with the key serial number, you can order another key. Otherwise you'll have a shop remove the locks and buy a new set
2124757
What do you do when your keys are stolen? We both have problems. I suggest you contact the seller. She is very good with customer service. She may be able to help you. But I have the feeling we will both have to buy new sets.
1358363
Not sure why they stopped selling, the safe works great for me. I use with a sig P238, when I need to store in my car.
269326
There should have been a big zip lock plastic bag attached to your handle with your paperwork and 2 keys in it. I can't find my paper work at the moment. Try pressing 159# or 123#. If one of those sets of numbers is right, there should be a series of beeps then a green light will come on. then just turn your handle and open it. If you get it open and the keys are not there I would return the safe.
1695877
I just went & opened mine, just to be sure. It was a piece of cake. Open the safe, push down the tab at the top of the battery compartment & pull it out & down. It's pretty simple. It catches at the top & the bottom just has a slot it sits in.
1592409
The directions to change the combo came on a single page with the box. If you lost it, look online to compare pictures of the exact locking mechinism model your specific safe came with (I'm not 100% sure if every safe uses identical lock models). Once you found the locking model number download a new set of instructions from the manufacturers website. Furthermore, I couldn't find clear instructions on how to locate the module that holds the combos in order to reset them in the event they were compromised, or you want to change them. To find that module you must have the safe door open, and nothing in the pockets. There are several Philips screws holding the fabric liner around the border of the safe door. Remove them all and remove the liner. The module is behind it. Than follow the model specific instructions retrieved from the Web to clear the memory and reset the lock mechinism codes back to stock.
416556
Gently pry open the plastic "Stack-On" logo plate to expose the key override. Open the safe and remove the key.Once opened, there's a red button on the right side; press and hold for about 2-3 seconds. The far right AMBER light will stay on. Enter your new combination, at least 3 digits long, then press "#" sign.Wait for it to accept the new code (all lights off).With the safe door still open, try out the new code to confirm it works. If not, check the freshness of the batteries and then try again.Hope this helps!
1564235
The safe does come with a key override to use should the electronics fail. Thank you, Securitybase.com 800-616-0213
703926
I asked my son, who got the safe as a gift...he believes there was a number you'd get when registering the safe online that would be used as proof of ownership if you lost a key...but since he can't find his paperwork......sorry. We can't be sure what phone # or site you'd use.
1795308
I have no idea. You can call the company who can probably provide keys or a locksmith. Sorry cant be more help
1983786
Zerina, I'm not sure how helpful this info will be but here's what I would try. First, are you using the back up key because the batteries are dead? If so have you tried plugging in the external battery pack to get the safe open? I'll also assume that the key you are using was tested and did originally open the safe? If it was never tested at the time of installation I suppose it is possible you simply do not have the correct key and perhaps could reach out to Protex with your serial number to see if a back up key can be ordered. Not certain if they can do this. The only other thing I might try is to gently push on the corners of the door while turning the key. I had to do this step with my own safe the first few times as the bolts seemed very snug when extended. Because of the snug fit, it felt like the key wouldn't turn but as soon as I gently pushed the door while turning the key, it opened right away. There really should be very minimal resistance. Only happened to me a few times at first and I did apply a dry lubricant to the bolts and have not had a problem since. Good luck.