My husband installed this paper towel holder today and the roll is too loose to tear off a single towel at a time with one hand. Any suggestions?
1536748
Sounds as if there may be a part missing. Mine hugs tightly to every roll I've loaded. You might need to replace the unit.
1536749
My husband installed ours and it works beautifully, where is yours loose at the point it is attached to the wall (cabinet) or where the roll is, or at the bar holding the roll. If at the attachment; my husband attached a small block of wood under the cabinet and firmly attached the holder to lower it under the cabinet. If on the roller bar, did you get a chrome donut shaped piece to place at the end of the bar that acts like a spring or tightener for the roll? Maybe you placed it at the entry end and caused the looseness or maybe it was left out of your package? Mine works great.
1536750
The same happened to me, but then I realized that I installed it vertical and no horizontal, I bought it in a store, and didn't realize that it comes to install horizontal.
1372707
I agree with the other responses. It is loose and I considered fixing it but it has not posed an issue. I lay a folded towel in mine and it covers it up anyway.
787432
Yes, he is right. This holder is wrong sized. My paper towels never fit inside the holder. This holder is good for napkins but not paper towel. As the deadline to return the item passed when I started to use this holder, I just had to deal with it. If Amazon be kind to let me return the item and refund me the actual price (without deducting any promotion or penalty) , I will return the item immediately.
2045770
The process is to put the top piece in the holder on one side of the bottom piece, then bend the top piece enough so it fits into the holder on the other side of the bottom piece. The way I accomplished this was to roll up a towel and bend the top piece over that, then pull the towel out. I do not have enough strength to bend the top piece by hand, but with the towel I did it. It works fine.
509285
We have used the large rolls of paper towel and it is fine. We are very happy with the holder. It is 3" from rod to back. Hope this helps you.
1987486
put lock tight on the screws and let dry per directions, mine have not been loose since. you have to put it on correctly or it will not work.
1922102
Hi. I agree w/Mary C: it is plastic and your thin towel rack should be able to hold it. Good luck! I really like the scrap trap. I use it every single day.
1130101
I know that this is an old question but I just saw it.We have the wall mount version of this holder that we bought from Amazon some time ago for our bath and love it. We mounted it vertically rather than horizontally and have had no problems with it at all. I just found it on Amazon at: Simplehuman Wall Mount Paper Towel Holder, Stainless Steel I am about to order this one for our kitchen.
1499913
My guess is that even though the base is weighted better than most stand up towel holders, it's still not heavy enough to avoid tipping if one simply grabs the towel and tears without regard to the tear strength of the towel, the alignment with the tear index, and the technique used to tear. Tearing rapidly downward rather than outward is best since that applies the least leverage regardless of where the tear is attempted. If the tear is aligned such that the tear strip is just outside of the clamp, then a clean tear is assured. Maybe they just couldn't get someone to do it right and the people in charge of the video didn't know how to either. Almost as bad as trying to break a pill at a right angle to its break mark, and I've seen that a lot when I get pet meds at my vet.
984548
Its to loose , I have even put a small towel in the front rest.it helps some.
2239591
The center post is spring loaded. Just put the towel roll on, compress the spring slightly and slip it into the holder. The paper towels will not pop off when you yank a towel off the roll!
1982675
I have a tough time limiting it to one. The tension on the arm that is supposed to hold the towels in place when you reach your desired tear off point isn't strong enough. I'm only here because I'm shopping for another one. This was a miserable disappointment.
1762174
Love your creativity! It will be a little tight... Maybe don't buy too plush a towel and it would work?
287715
Try spraying it liberally and then place paper towels on top and let it sit for a few hours. See if that helps. I also use a scraper and anything left comes right off.
2092339
I folded up a hand towel and placed it inside the pad. Rotated the towel every several days to keep it fluffed up.
419017
Mine is installed, but if I remember correctly one has to push cover off to access panel to "hang" the towel dispenser on. If you hold the unit horizontally, just pull vertically on the cover and it pops off - it doesn't slide to the side as you might expect. MKH
182835
I love mine, the paper roll fits tight so as to pull off each sheet ! Just push it down on the central holder!