I followed the instructions and my water is coming out cloudy, what can I do to correct this?
1535512
Take a sample of the water in a clear glass. If it clears from the bottom up, it is air bubbles, no worries. As the unit is used the trapped air will flush out. If it clears from the top down then it is debris. This should not happen. I would think that after flushing the system once and you still find debris, there is something wrong.
1535513
In my case the water came out cloudy only right after the installation, it cleared up afterwards. Its probably cloudy because of tiny air bubbles. I am thinking this is because the water hasn't been in the reserve tank. I tasted the cloudy water and it is just like clear one.
1535514
My water was cloudy for the first gallon. The instructions said something about running the water for the few minutes in order to clean everything out. If you followed this and it's still cloudy, I guess you should contact the company. Good luck!!
1535515
It may be the carbon filter. It will take a little time for the carbon "dust" to rinse through the system.... it's the same idea in fish aquarium filters, you always want to rinse them before installing them in the tank....
1535516
Did you test the water? Did you run it for a few hours after installation? I thought ours was a bit cloudy too in the beginning but it turns out it was just very small air bubbles. We've had ours 6 months and are thrilled with it!
1535517
It will be a bit cloudy for a little while until the filters get rinsed thru well enough. Be sure you have completely drained the tank once if not twice. A water tester will help you verify that it is working. Ours was cloudy for a little while but quickly became very clear.
494612
I haven't had it get cloudy. Are you adding in a sweetener that could be doing it?
2141172
Reseat the bin containing the water. You probably didn't push hard enough or align it properly. After a couple of times you'll get used to it!
1647730
Make sure that you have no kinks in the hosing, and then you turn the water on all the way so it's shooting out the bottom stick in the tank and turn the blue switch and it should begin suction. If not double check to make sure all connections are done correctly and tightly. If all else fails contact the company for support and possible product replacement. The best of luck to you once it's working its a wonderful product
805018
We are still getting cloudy ones as well, but I have been told that the trick is to use distilled water. Good luck.
1697834
While I don't have the unit (bought it for a friend), if the item isn't working, and you can't return it - if the item is heating, I'd try to see if "maybe" the water spouts became clogged? If you have no other recourse, you may wish to check with the manufacturer and ask them what they suggest? It may be something as simple as steam-cleaning the machine with something they've found works well?
2207600
My water was cloudy for months. I tried everything you could buy at the pet store. The Green Killing Machine completely cleared my water within days and it has been clear for over 6 months. I will keep it in the event I get this type of algae growth again. I would agree that it doesn't seem to have a strong flow, but it is the UV light that is killing the algae so you really do not want the water to rush through the device.
451842
I saw posted somewhere that a different manufacturer's device automatically is set to do this after a certain amount of water has flowed through it. Simply removing and then reseating the filter MIGHT fix the issue, although I can't guarantee it will be the same for this device.
844492
When I use it, it does cloud the water a little, but after a day or so, the water should is clear again. Just use it according to the directions based on the size of your pond.
1993949
Sounds like you have air trapped in the system. You could try taking the filters out and flushing the system with water and reinstalling the filters. I'm assuming that you have no leaks in it.
260856
Mine was doing this. After 5 or 6 attempts to clean etc, I unplugged, removed the water tank, took it outside, tipped it upside down and gave it a good shake. Turned it up again and water started to dribble from the nozzle. Fitted it all back together, and it works again. Small blockage moved.
2002320
I have the same issue and don't have a solution yet (other than cleaning up the leaked water each day). Does anyone have a solution?
688643
It is a good product, however the cloudiness of the water may be due to different causes: too much food, tank stabilization, overpopation of bateria so depending on your problem it may or may not work. sometimes people say it doesn't work because the issue they have will not get solve with this. If everything in the water is ok (chemically) this will help. New tank syndrome will help for a few hours and then come back. In those cases, you just have to wait for the tank to get over the stabilization period(new tank syndrome") for the water to clear up. Nothing else will work. I know it is not visually pretty but that just how it is.
70407
No mine are very cloudy. Not clear at all. I tried tap water, bottled water and distilled water. All are cloudy and only last about 30 minutes, not hours.Not worth the trouble.
1286895
I have NOT had that problem, I'd say it is your water. Fill a bottle, let it stand 24 hrs and check for sediment in the bottom of the bottle, this may tell you it is your water, not everything can be filtered out.
709557
Sounds like hard water mineral flakes. Did you just install a water sofener?
422959
Be sure the sensors are very clean before you put them in the water. Make sure no dirt went into the water with them. Also make sure your containers are absolutely clean before filling them with tap water. Even then they make get stuff from the air. All you can do then is to dump the water out and clean up again.