My toothbrush appears to be repackaged/not in its original factory sealed plastic insert -refurbished or not authentic?
1557899
Sonicare sells their basic toothbrush through Amazon in a brown box, without all the plastic. It is the least expensive packaging and the least expensive of their toothbrushes. We find we don't need all the extra bells and whistles of the more sophisticated and expensive models as all we do is use it in the two minute brushing mode. And we appreciate not having to cut through all the plastic to get to the brush.
1557900
If you got it in a brownish box made from material resembling egg cartons, it is authentic. Amazon uses low-impact packaging that is easy on the customer.
1557901
If you are in doubt you should return it stating this reasonMine was sealed from the factory.
1557902
Authenticity should be easily determined by comparing photos of the item on line or against the packaging box. Sonicare products are usually very securely packaged so its likely that the tootbrush was at least removed if not slightly Used. Take a look at the housing of the toothbrush just to verify there are no discolorations or variances so you can knock out the refurbished option (unlikely). Finally, check with the seller and the sellers page. Perhaps an explanation is in the description. In my opinion, you recieved a new but open brush or lightly used. If this makes you uncomfortable be sure to contact the seller or Amazon to initiate the arbitration process. Authenticity should be easily determined by comparing photos of the item on line or against the packaging box. Sonicare products are usually very securely packaged so its likely that the tootbrush was at least removed if not slightly Used. Take a look at the housing of the toothbrush just to verify there are no discolorations or variances so you can knock out the refurbished option (unlikely). Finally, check with the seller and the sellers page. Perhaps an explanation is in the description. In my opinion, you recieved a new but open brush or lightly used. If this makes you uncomfortable be... » Read More Authenticity should be easily determined by comparing photos of the item on line or against the packaging box. Sonicare products are usually very securely packaged so its likely that the tootbrush was at least removed if not slightly Used. Take a look at the housing of the toothbrush just to verify there are no discolorations or variances so you can knock out the refurbished option (unlikely). Finally, check with the seller and the sellers page. Perhaps an explanation is in the description. In my opinion, you recieved a new but open brush or lightly used. If this makes you uncomfortable be sure to contact the seller or Amazon to initiate the arbitration process. « Show Less
1639279
"Bulk packaged" is in fact refurbished. The headset includes a 90-day limited warranty issued by a third party warranty services company specifically for refurbished products. The retail version is brand new and includes a one-year warranty directly from Plantronics. I purchased both a retail version and the bulk version through Amazon at the same time. Examining both units, I also noticed a few small scratches and gouges on the bulk version where the two halves come together, presumably the result of being pried apart to repair the unit. There's nothing wrong with selling refurbished products, but they should be labeled as such. These are being presented as "new" and that is misleading, basically bait and switch.
999583
It is a brand new. It comes sealed in the box. I believe it has a plastic wrapper as well. Well I got it like that when I purchased it. I can't take guarantee with others product but I am pretty much sure it is not used. Hopefully I cleared your dilemma.
1487255
Mine came the same way (unsealed), but everything appears to be factory fresh.
1686582
yes, the item was received in it's original retail packaging. It is marked refurbished, but it appeared to be in brand new re-sellable condition. if that is your concern.
2136915
Mostly likely they are real. I watched reviews on YouTube and the packaging was the same thing. But I don't know if the seller is secretly selling used ones and listing them as new.
1122620
I ordered one from http://www.warehousedeals.com/ This is an Amazon site. They have two available right now. If there aren't any when she checks, just keep checking. It says they're refurbished, but it tells you exactly what's wrong with them. I think they are packages that were returned to Amazon, so they can't sell them as new. It says that one of them has minor blemishes, but the other one just talks about the box. Mine hasn't come yet, but I think it will be fine. And it was cheaper than the deal they had on here.
669936
Mine was original sealed package. Have had it since 2013... ZERO problems. It is a first class machine!
444535
I asked Amazon about that and they said it means the speaker has for some reason been opened (either used or refurbished) and has indeed been repacked. I decided not to pay that kind of price for a used speaker with a new box
836086
I purchased a motorola bluetooth headset "bulk packaging" from a well known internet dealer and the item came to me all scratched and looked like it was a refurbished item. Seller did not say item was new or a refurb on the ad. I ended up returning item. I also purchased a Logitech mouse from the same seller again "bulk packaging" and the mouse started acting up on me after only 4 months. I waiting now for a response from Logitech.
1066018
I suggest you ask the seller exactely what it is. The one I bought was a genuine Phillips, but it was sold by Amazon. Other sellers have to be asked.
430608
Mine had factory stickers on the box. And, there was nothing about it being refurbished. To me it was new.
1995383
Sorry, it's been so long I don't remember the packaging. However, it was rock solid feeling as a product, so personally I don't care if it was an original or knock off just as long as it does it's job well. I not yet had an issues with either of mine.
1635123
Mine was when I ordered it. Should be unless it is specifically listed as used.
2268056
I bought a pair a few weeks ago and was blown away at how nice it all is. Everything in the packaging is just like a new headset except the sleeve on the outside of the box says refurbished. There should be no issues with build quality or longevity compared to a new headset.
335324
Yes it was authentic and no refurb. It was recommended by my hairstylist and I love it. Works just as well as the day I took it out of the box.
1371558
I had the same issue. Received my mop and noticed the "factory recertified" sticker on the box as well. Not impressed at all seeing as how the listing doesn't mention a thing about refurbished. I called Amazon and they were willing to refund my purchase but I asked to get a partial refund and keep the mop, which they agreed too. Can't fault Amazon much beyond allowing a shaddy vendor to use their service. I'm happy with Amazon but unimpressed with Firemall!