I ordered this product and when I received it there was no seal on the tube. If I reorder will this happen again? Do the tubes typically come sealed?
1549290
When I received my tube it was not sealed I don't believe they come that way.
387897
no I haven't experienced those issues. Perhaps the poor seal is to blame, I would return and try another shipment.
395239
Mine arrived without a seal as well. I used to buy it at Whole Foods, and they also don't have a seal there. I hope that helps :)
1747533
The earlier models did. This one did not, which was a problem for me because mine was delivered damaged in that area. The box it arrived in was open, no tape sealing it closed. It probably came out of the box during shipping...I don't know, but Amazon was great and sent me a replacement with no arguement. Replacement was not damaged.
2010373
I'm sorry that happened to you. My machine still works fine except the long black tube keeps coming out. I finally duct taped it back together. Have you contacted the seller about it?
635294
The contents of my first tube became thick after about a year and didn't seem to work. I purchased another tube and it worked great. It does seem to dry up after a while. R. MacMahon
329160
I have had a the same thing happen, only mine didn't happen until several months after use. I'm not sure if this is the right thing to do, but I just "pop" it down with my hand kind of hard and it starts. As Scott said, it started doing that after I didn't get it sealed and it leaked. So I am guessing that there is just some "gunk" in there causing it to stick. If you wouldn't mind, please post what you find out from customer service. I am still able to use mine, but it continues to stick occasionally.
321738
I sent the company an email asking them about the seal. Their answer: "As you have noted, this is not typical of our products. We work hard to ensure the safety and efficacy of our products from its inception to its distribution and ultimately, into the hands of our consumers. Improvements to our products are often validated by the experiences we gather from consumers, who take the time to provide us with their feedback. Your comments will definitely be shared with our Marketing and/or Quality Assurance Department(s).The product should have a foil tab seal and we ask that you discard of the tube. Additionally, we will gladly reimburse you at your purchase price or at the national average retail price." I sent the company an email asking them about the seal. Their answer: "As you have noted, this is not typical of our products. We work hard to ensure the safety and efficacy of our products from its inception to its distribution and ultimately, into the hands of our consumers. Improvements to our products are often validated by the experiences we gather from consumers, who take the time to provide us with their feedback. Your comments will definitely be shared with our Marketing and/or Quality Assurance Department(s).The product should have a foil tab seal and we ask... » Read More I sent the company an email asking them about the seal. Their answer: "As you have noted, this is not typical of our products. We work hard to ensure the safety and efficacy of our products from its inception to its distribution and ultimately, into the hands of our consumers. Improvements to our products are often validated by the experiences we gather from consumers, who take the time to provide us with their feedback. Your comments will definitely be shared with our Marketing and/or Quality Assurance Department(s).The product should have a foil tab seal and we ask that you discard of the tube. Additionally, we will gladly reimburse you at your purchase price or at the national average retail price." « Show Less
195881
We apologize about the seal not sealing properly. We recently realized this problem and are currently fixing it. You can be assured that bottle has not been tampered with. The lid/seal manufacturer assured us they would seal over time, but we were misinformed. We are working diligently on this and again, we apologize.
1320407
I've never seen one on the tube or the box. I had two tubes at one time and noticed the one I wasn't using kind of separated, but I shook it up and worked as good as ever. Hope this helps!
508137
It depends on the seller. The first order I placed, the container was not sealed and leaked inside the shipping box. The second container I received came in a sealed plastic bag.
213064
Yes, you should be able to re-use the tubes without any problems. However, it's a always a good idea to order a spare tube. :)
124772
Hi:) Yes, the product did come sealed and does not appear to be "watered down" in any fashion. C
2090931
There is no expiration date on the tube, I no longer have boxes they came in. There is a number stamped on the bottom of the tube but I don't believe that is expiration date. The tube had a foil seal on it when I opened it.
698408
Hose works well with no issues. If your jar does not seal, ensure that the foodsaver gasket that seals bags is properly installed as mine kept getting sucked into the foodsaver. This has nothing to do with tube.
2196540
I received mine today, 12/31/15, and it was not sealed. I'm confused because Amazon Girl states her was sealed, other say it doesn't come sealed from the factory either, and yet, others say theirs was not tampered with--does this mean sealed or not? If not sealed, does not tampered with mean that the product was fine?
1611063
Mine came with a seal cap when I bought it in 2012. I hadn't used it since then, so I went to my garage to check on it. There was some dried product under the cap, so I cleaned it out with a screwdriver. Once I removed the dried material the rest of the product in the tube was still wet and usable.