Is anyone noticing debris (when melted) in the recent orders of this shea butter? My first order was fine, but the 2nd is loaded with floating debris.
1548213
Yes, I think it's bark chips. I pick mine out. I think that's why it says unrefined.
1548214
I have no Debris, I melt mine and use it I'm my lotions and hair products that I make.I'm very pleased with the quality of this Shea Butter.
1548215
I have not. I placed my order in April I think and it iwas of amazing quality. I do not however melt mine.
1548216
My first order did, but I always strain mine through a cheesecloth because it's coming straight from the village. Not from a factory where it is processed and stain for us. Even when I buy it raw from a beauty supply store I still melt and strain it. I even have a church member from Africa and he had family shipped to him for me and he even says always melt and strain before use.
1548217
I have not noticed much debris, although I have not melted it. I like to keep the raw properties of it. My first batch may have had tiny speckles that looked like Shea nut shell, but the 2nd batch I opened today had nothing inside but the butter. :) perhaps not all batches are made alike, due to it's raw state.
1858723
Thanks Regina! I wasn't planning on heating but that's good to know too! This looks like the only Shea butter certified by the American Shea Butter Institute. I hear there are a lot of low grade non medicinal Shea out there.
564609
I have never had that happen to me. I wonder if too much was used? I wonder if some other product used before the Bona caused the powdery footprint. You might try to just mop with water and the next time use the Bona cleaner and polish. See what happens. I love the Bona so don't give up.
1362884
Yes! I had the same experience. I thought about contacting the manufacturer, but wondered if mine was just a fluke. It may be because it's unprocessed? It's almost like sand.
1730922
I would say no, it wouldn't melt and seep outside the packaging. For one, it's pretty well packaged; mine shipped in a clear ziploc bag -&gt; which went inside the brown waxed paper bag (shown in the description pic) that has a ziploc sealing mechanism at the top, and that goes in a bubble wrap envelope. Also Shea butter itself won't melt into a runny enough consistency from the summer heat, or at least not this shea butter. I just spent a week camping in 100 degree weather with this shea butter in my backpack and it never once got that runny. At its most liquid state the consistency was similar to room temp butter: smooth and spreadable, but doesn't lose its form/shape, I wouldn't describe it as runny. Hope this helps!
2227435
In what way does it look moldy? I had a few dark brown specks of the hull in the Shea butter but nothing odd looking. It shouldn't go bad. I would call the company if it looks green or something.
1555121
mines were melted as well. I just pulled a small amount off and still eat it. Some you can pull a part with no problem. I am thinking, keep in refrig during the summer time.
2115235
Hi! I ordered this product not too long ago, and I received a 5lb block of yellow shea butter wrapped in a couple of layers of plastic in a box. It is a great quality. Hope this helps!
2019065
Mine didn't get clumpy; that would concern me. If I were in your situation, I'd contact the manufacturer to find out what's up.
1095819
I am having the same problem - with both jars I bought, one from amazon and one from a local salon! I am watching for an answer 'til my next haircut.
814431
Thanks for your question. I'm sorry to hear your Magical Butter 2 wasn't in perfect condition when you received it. You can return it or request a replacement at our Online Returns Center here:
787232
I just received two packs. Both were vacuumed packed, making the powder very firm and hard in the packaging. You can also check on the PB2 website in their FAQ's. they might address the issue. I would not return it.
1772819
I understand, I was introduced to this buy accident but I loved it so much I kept ordering it when I needed it. I had an order really @#$% up but they made good on it. Yes they made good with 3 times the amount of what with stuff I did not order!! It all comes down to if you are going to dilute or water down your product tell them!! Their is no doubt the new ordered stuff is just a watered down version of the original .
1176776
It's supposed to be smooth and creamy, no lumps. Your container shoud not have a hole in it, I would send it back and ask for another one. The Shea Butter is very good maybe you received a bad batch.
1176774
Mine was smooth but when I took the lid off it cracked and chunks of hard plastic went everywhere. I just bagged it to keep it from getting dry. I make creams and as I used my last batch it got clumpy and crumbly but performed just as well.
1140539
I think there might be some mistake somewhr. This is an amazing lotion and my entire family loves it. May be you can ask them for replacement. The lotion is not very thick.
680868
You should take this up with Amazon. I had a similar problem but it wasn't dirty, just the seal broken. This is not sanitary so complain to the store or Amazon. If yu have a COSTCO near you, they have the same jar (which is what I purchased from Amazon) that was beautifully packed and sealed, will be purchasing it there in future.