I need further instructions--keyboard seems not to be charging, so it doesn't work well with my device--keeps shutting down when I type. HELP!
1550124
It needs some time to fully charge. Make sure the USB cable you are using works and let it charge for several hours. Try to charge it via USB from a computer with the computer turned on and then test the keyboard. If it is not working try charging it with the computer turned off. If it is still not working contact the service.
1245977
I've had the same issue. I started turning off the keyboard when not in use and it reconnects when I turn it back on. That's definitely not the best solution but it has worked ok for me. I don't know if you we're having the same exact issue, mine typically did this after it was dormant a minute or so.
1412958
Yes, I had the same issue, as well as some keys not working at all. I think this is a lousy keyboard despite all the great reviews. As writer for more years to remember, I know a crappy keyboard when I use one.
1172387
Hi, are you sure you've connected the keyboard ? and if so, please contact us via email and let us know your order ID, then we will send you a new one.Thanks .
1287546
I use the keyboard all the time. I charged it before use, the charged lasted literally for weeks. Wobbly connection sounds like a defective port (microusb). My connection was bluetooth.
827949
I would suggest that you reset your keyboard to the tablet. If it doesn't work, then you might just have a defective keyboard and ask to have it replaced.
1554821
Have you assured that you turned on the power selection (see right side of keyboard)Go to the settings and verify that not only is the bluetooth on but connected. Also, make sure that the key board is charged.
2010639
Sorry haven't encountered that problem yet. I have used this keyboard for a while and havent encounted that problem yet. I didnt find any directions that may have answered that question either. I'll do some research and get back to you.
356519
After you fully charge the keyboard, make sure the tablet is set to Bluetooth, turn the keyboard on and push the button. We had to do this twice, but it worked. Good luck!
721629
There are instructions in the box (4 steps). It's on the sheet that has "Bluetooth Keyboard Cover" on the front. If you don't see it, let me know and I can transcribe it or scan it into PDF and email to you. I started typing it but some of the details have pictures associated with it so it's probably easier to scan and email.
1811788
I had the same issue, the keyboard never connected again. It's a piece of trash, get your money back if you can
1469197
Dear Keithmj, Kindly please be advised, the keyboard is not lighted. Thanks.Any other questions please feel free to contact us at support@ianker.com. We will do our best to assist you in a timely manner.-AnkerDirect1-800-988-7973support@ianker.comMon-Fri 9am to 5pm(pst)
374426
Hey! So basically what you need to do is turn on your tablet and make sure the Bluetooth is on. Once it is on turn on your keyboard. Once the keyboard is on and the Bluetooth is on in your tablet press the circle butting at the top of the keyboard it should be in the middle of the top of the keyboard. Once you press that it should pop up as something you can pair with your device click pair with device on your tablets screen it will say press a certain number combo on it and then it will work! If your keyboard still isn't working try charging it and then do everything I just said! Hope this helps Hey! So basically what you need to do is turn on your tablet and make sure the Bluetooth is on. Once it is on turn on your keyboard. Once the keyboard is on and the Bluetooth is on in your tablet press the circle butting at the top of the keyboard it should be in the middle of the top of the keyboard. Once you press that it should pop up as something you can pair with your device click pair with device on your tablets screen it will say press a certain number combo on it and then it will work! If your keyboard still isn't working try charging it and then do everything I just said! Hope this... » Read More Hey! So basically what you need to do is turn on your tablet and make sure the Bluetooth is on. Once it is on turn on your keyboard. Once the keyboard is on and the Bluetooth is on in your tablet press the circle butting at the top of the keyboard it should be in the middle of the top of the keyboard. Once you press that it should pop up as something you can pair with your device click pair with device on your tablets screen it will say press a certain number combo on it and then it will work! If your keyboard still isn't working try charging it and then do everything I just said! Hope this helps « Show Less
2043465
Try putting it in different usb ports. Sometimes it just needs to be plugged in a few times or plugged in for a longer period of time to be recognized that it is there. Also, you could try to shut down your machine and start it back up with the keyboard plugged in. Hope this helps.
497954
Look cor another keyboard. I had a clam case where the keyboard stopped working, after resetting it it worked a few more months, but then would no longer charge. Will not buy another
628585
I'm sorry, but I don't know what to tell you. I haven't had such a problem with mine. Perhaps something is faulty with the keyboard, or maybe you need a different adaptor. My daughter had problems with hers, but it was not the connection. Turns out her mother board tor something was faulty in the tablet itself.
539213
The keyboard will not work at all or will it work for awhile and shut off? Does the mouse work? Could it possibly be interference of some kind, maybe from cordless phone or baby monitor, some thing like that? Blutooth maybe? Wish i could help out more, sorry.