I just bought this training collar and hardly used it. I went to remove the charger from the collar and the pin came out of the charger! Can I please get a new charger for it? The collar worked great until this happened. What a disappointment. I just bought this training collar and hardly used it. I went to remove the charger from the collar and the pin came out of the charger! Can I please get a new charger for it? The collar worked... » Read More I just bought this training collar and hardly used it. I went to remove the charger from the collar and the pin came out of the charger! Can I please get a new charger for it? The collar worked great until this happened. What a disappointment. « Show Less
1562260
hello， friend, please contact the seller you bought it from for replacement.
313011
My best guess is to contact the company. They seem to be very active in gathering consumer support as they e-mailed me twice asking me to rate their product. I gave them two separate reviews, both rating the product as excellent and I am sure they will replace the charger.
2055399
No problems so far; mine are 7 mos old. I noticed that Amazon sells a replacement charger, which I don't recall having seen being sold for other units. Maybe these units have short lived chargers. Only $10 with free shipping. Considering the cost of the units compared to other brands, it is still a bargain.WALL CHARGER WITH USB DUAL CHARGING CABLE FOR ALL MODELS OF AETERTEK DOG TRAINING SYSTEMS/FENCE SYSTEM,GROOVYPETS GP001B,GP002B,MAGIC E COLLAR MEC-1
1958671
contact Amazon, they will deal with the seller, the seller will be send you an email, with the return it label to shipping back and get an other one or you always can get your money back note: if get an other one make sure fully charger the first time, unplugging use until discharge an charger again. I hope it helps
2176683
I usually place the receiver and collar on the charger at night, otherwise minimal use it could last a couple of days before needing charging. Edit*** It depends on what you consider minimal use, our dogs have the collars on almost all the time we are with them, rotating the collar every hour. So the collar is always in an "On" state.
1208605
Hi, well, the charger I bought still works perfectly! I wish I would have bought it sooner. Maybe you got a defective one? I'd contact the seller, or check what the manufacturer's warranty is on it and maybe Blackberry can help you. They have EXCELLENT customer service. I hope it all works out because this charger is so valuable to me for my job I can't imagine being without it.
5266
It needs to be charged regularly and i noticed that I have to reset the collar almost every time i use it. Other than that, it has been working just fine. I am wondering if my dog will go back to old habits once i stop using the collar or will it program her not to do certain things so eventually she won't do them even when i don't use the collar. Has anyone noticed the difference with their dog's behavior when the collar is not used?
436466
You should get a red light indicating the collar battery is charging. It turns green at full charge. If no light, the problem may be with the charger and not the battery in the collar.
36769
I need a new antenna also, but so far the collar is still working. I have not had to "shock" my dog, the beep it does as a warning has worked well for him. I haven't been able to find just the antenna for the collar. I will go on the website ..Thank you Lisaly for the information
1388105
I purchased it on line a couple of years ago. I used it once, when the battery went dead I put it on the charger but it didn't charge or the charger is bad. It hasn't worked to this day. Does anybody know what is wrong with it! Please let me know.
2221582
Julie, we found the same thing with our collars. Didn't take us long to learn that you have to sync the collars every time they are charged. Not sure why they are designed that way but it wasn't a real big deal to us.
1679445
I thought the charger was durable, looks unbreakable. I think contacting Coby may be best option. Also want to mention square trade it would replace your tablet if anything happens to it. Best luck! I'd be lost without my Coby
2001812
We are sorry to hear you are having this trouble, and can understand how frustrating this must be! The collars should hold the correction setting. Please know that this product is backed by a 1 year warranty, and we would be happy to help offer troubleshooting and replacement assistance. For more information, please contact our Customer Care Center at 1-800-732-2677. Our office hours are Monday through Friday, 8am-8pm EST; Saturday, 9am-5pm EST.
887647
I had the same problem! I purchased the Vitality on June 30th and charged it till Monday when I used it for the first time. It ran for about 20 seconds and quit. I put it back on the charger and tried again that night. Nothing! I returned it and bought another Vitality at a different store (hoped theirs would be from another batch). I charged this one for 20 hours before the first use. It worked! When I used it that night it worked less than 2 minutes. I put it back on the charger. This morning. Nothing! This is really getting frustrating. And the packaging really is a pain to open.
1386073
I have the same phone the charger was also broken when someone sat on it while it was charging, I have many extra charfers the same size but none of them work to charge the phone. The best advice I can ive you is to get a universal camera battery charger and just charge the battery while it is separate from the phone. If you do figure out where to get a replacement please let me now. Good luck.Danny
1148367
I hadn't tested mine either, until I got the e-mail. I just tested both and one works but the other does not. I switched the batteries around several time because I was afraid it might have been the collar. The battery does not, sorry to say.
635506
The replacement collar will work - you just have to sync it to the new collar and directions tell you how to do that in the manual. I had to buy one to replace one that went fully and completely dead after a lot of use in 18 months time.