has anyone had a problem with the printer not powering up
1552864
I have never had a problem powering up the printer, my complaint is excessive ink use.
1552865
Not problem at all just make sure cable is inserted all the way or try other cable or outlet to discard options
1552866
I'm not quite sure what you mean by powering up. I will assume printing coming on. One thing to make sure you check is to remove all of the packaging material including the one piece under the top lid. Once you have done that and plug it in , push the button on the right hand side in the front ,the printer should come on asking for you to put ink cartridges in. If not, there could be an issue with the printer itself. I have purchased 3 and they are GREAT! It should work whether you are using regular ink or sublimation ink. Sublimation ink requires drivers. Sometimes the wireless connection from my computer to the printer gets lost. I just restart the computer. I'm not quite sure what you mean by powering up. I will assume printing coming on. One thing to make sure you check is to remove all of the packaging material including the one piece under the top lid. Once you have done that and plug it in , push the button on the right hand side in the front ,the printer should come on asking for you to put ink cartridges in. If not, there could be an issue with the printer itself. I have purchased 3 and they are GREAT! It should work whether you are using regular ink or sublimation ink. Sublimation ink requires drivers. Sometimes the wireless connection... » Read More I'm not quite sure what you mean by powering up. I will assume printing coming on. One thing to make sure you check is to remove all of the packaging material including the one piece under the top lid. Once you have done that and plug it in , push the button on the right hand side in the front ,the printer should come on asking for you to put ink cartridges in. If not, there could be an issue with the printer itself. I have purchased 3 and they are GREAT! It should work whether you are using regular ink or sublimation ink. Sublimation ink requires drivers. Sometimes the wireless connection from my computer to the printer gets lost. I just restart the computer. « Show Less
1552867
To save on ink, I leave the printer on all the time so have not had a problem powering up. It does, however, go into sleep mode because of it being an energy saver and so I push the power button and it returns to ready to print.
1552868
Works fine for me as a standard printer. Can't get good color when using dye sub ink
1552869
No problem powering up... To much ink usage is an issue with me as well!!!!
2264503
I would buy a new one. This printer is pretty old now. It's not worth reparing.
2198532
I have these king of problems a few times. You need to take out the ink cart and put it back. turn off the power and restart. It will work again.
1713066
It's an anomaly with this printer. You have to reset it. Turn off for 5-10 minutes then turn on again. Might require you doing this a few times till it "takes."
1584918
We ha a similar problem, after doing what Michael of Denver said, and talking to customer service, we ended up replacing the printer head. That fixed the problem, couldn't begin to tell you why.
374741
Yes, same here - no phone line plugged in and printer clicks away like it's destroying itself. I'm replacing it with a new Epson. Posts regarding a phone line must have a different problem!
1679636
Check the new toner make sure it's installed correctly and full. I always put a piece of black tape over the sensor so I don't get that warning when it's still half full. Then I would turn the power off, unplug it for a minute or 2. Then plug it in and follow the reset instructions for that printer. They're available on line.
1952378
No the keyboard don't work. Everything I have order from you'll don't work or it broke. I will be give you all a call soon. I have told you all my printer is not working and you keep email me return skip.
1758424
it might be that the print head itself has stopped working. this seems to be a common complaint with this model. I bought a replacement on line and that sorted the problem for a while.
1004273
there is a way to reset the printer to factory settings, I had to do it a few times when I had this printer. Call HP and ask them for the reset sequence.
238972
I don't really know, but if it were my printer, I would unplug it and see if it would reset itself. If not, re-install the computer with the disc. I use mine a lot with eBay and use cheap ink, cheap paper and it does a decent job. For real quality, I use another printer. This printer seems to be a faithful work horse.
216310
We had the same problem, I called HP and they knew of the defect and they sent a replacement after there troubleshooting session, no problems now WE LOVE this printer. MAY SILL JAMS EVERY TWO WEEKS OR SO, BUT THE GOOD BY FAR OUT WEIGHS THE BAD.
167971
May be bad power cord or printer. I have two and not had a problem with either. I think yours came defective.
541417
Franklin, I bought this printer a year ago and my problem is annoying paper jams, over and over and over..... which means I have to remove the back and extricate the paper. As far as your print head is concerned, I experienced that once. I turned off the power, unplugged the printer, removed both cartridges and waited about 20 minutes before powering it up again. The printer seemed to recognize that it was missing the cartridges and immediately rebooted to receive them. In the final analysis, I have regretted this purchase.... good luck. BILL
2103178
Call Technical support. They have been absolutely wonderful with me on every occasion! and, the only other thing I would suggest is with the new cartridge of black in place, disconnect your printer from the electrical outlet and shut down your computer. Then, restart your computer and restart your printer to see if that makes a difference. Otherwise, call KM. They are wonderful! And, these printers are wonderful although a bit "sensitive."
1538173
I had similar problems and finally junked the printer after spending way too much time and money buying new cartridges and trying to clean the print head. A new print head cost as much as a new printer. I bought a new Brother printer and haven't had any issues so far. This was my second HP that was junk after very little use in a short time. I wouldn't buy another.
172169
Call the help desk; they are really good at walking through any issues with the printer. Great service.