Problems with Zen... Has anyone had a problem with this mp3 player going to the recovery mode? I'm not sure how to make it work again and I've only had it a month. Help!!!
297910
Does anyone know...I bought a new computer, and now I can't charge or do anything with my mp3.And I don't have the disk or anything else that came with the mp3, what do I do? Please help...
297911
I've had that happen once since I bought mine (feb 06) and I got it to work again by taking the battery out for about fifteen minutes and putting it back in and it was back to normal. I disagree about it not being tough though, since mine falls off the seat of my work truck and onto the floor at least twice a week and I use it every day.
83987
To get to the recovery mode, remove the battery cover and then hold the power button at the OFF position. DO NOT LET GO OF THE BUTTON. When the player says it is shutting down, remove the battery. Wait about 10 seconds and replace the battery without letting go of the power button. When the battery is back in, wait 2 or 3 seconds and let the power button go. This will take you to the recovery mode. Then you can select CLEAN DISK or REBOOT to get your player back to normal operational status.
297912
just got my zen yesterday and i am having a problem. about every 10-12 minutes the music will slow down to almost a stop. I have to hit the forward button to go to the next song and then it will play fine for about 10-12 minutes then is will slow again. the battery is showing fully charged. It is very distracting to have to pick it up and forward it about every 3 songs.
297913
Had the same thing happen, and tech support told me to return it, which i did...this is not a very, um, robust mp3 player, to say the least. There is no way to fix it, once that happens.
297914
Wow! It has worked on my old (2005) Zen Microphoto! Genius! Thank you kind Sir! (& thanks to Amazon for keeping these older posts!)
297915
once it goes to recovery mode, your computer will see it but none of the programs will be able to connect to it. therefore, you won't be able to update any firmware. You will have to return it to creative or the store you bought it at to get another one. Way to many bugs in the programs.
297916
thanks that more the advice than Creative offers. I had mine more the a year. Bought a extra battery for it too.
297917
THANK YOU! I was on this site looking for a replacement because mine would not turn on at all, and I was devastated--My Zen has been my constant companion for about 3 years . I came across your post and decided to try it. Whaddya know-- It came back to life! Thanks again! :)
1702396
I had so many issues with this player myself that I eventually scrapped it and purchased one of superior quality..... Off brands can be tricky to deal with.... you might try formatting the player to clear everything off the memory.
1114291
I use the Creative software, some people don't like it, but it gets the job done and its very simple. You can also just drag and drop your music files into the Zen's hard drive, or you can use Windows Media Player or Media Monkey to both manage your music library and transfer the songs to your player.
2156738
Had the same problem then I noticed if you don't push the MODE button, it works fine. Also don't push the MODE button if you want it to play all tracks and then stop.
2222034
Stay away from Creative -- worst repair service ever! How about $215 to repair one volume button on my Zen W that was 2 months out of warranty -- after a $25 diagnostic charge (okay, turn it on and the volume "UP" button does not work -- that will be $25 please!). If you check on discussion groups you will find this is a common problem -- they should have recalled this unit not try to gouge the public to repair their mess.
257896
Am thinking about buying the Creative Zen and read where someone stated it was hard to bookmark on the SD card. Have you had problems doing this too?He said it was not good for audiobooks. I use my Creative Zen Vision W and iPod only for books and would like to purchase another.....Thanks for any info......
444385
I've had the Zen Micro for about 18 months, and about 2 months ago the headphone jack started acting up. The headphone connection neads to be at a perfect angle, which make the player near useless when you are moving. However, 18 month isn't too bad and I am considering buying another Creative.
944159
NO! Is a matter of fact it froze up my player for a couple of minutes and I had to reset it to factory settings just to get it back to normal. I was trying to listen to a book recorded on MP3 format. Actually, it's a picky machine and also it's a discontinued unit so good luck if it messes up on you.
244137
I have tried both the Sansa and Creative. I got my Zen because the Sansa did not have the bookmark feature. Creative's bookmark feature is nice but the products are not reliable. Before I purchased the Zen I saw the review that said it crashes. For those of us who listen to books, the crashes are a major problem. The Zen crashes whenever you fast forward or reverse. I used my Sansa for a year and reset once. I have reset my Zen so many time that the reset button no longer works. If you choose to disregard this warning be sure to keep your receipt.
183760
I had the same exact issue. Everything else with this player has worked flawlessly for me so far. I called Icom's customer service number regarding this. The woman who answered (operator/receptionist) and the man she put me through to (tech guy) were both impatient. They spoke very quickly and sounded frustrated, like they had better things to do. Or as if they thought I was mentally challenged; or speaking in a foreign language. I thought they were a little rude. Anyway, I mentioned as quickly as possible that the USB played Mp3's perfectly fine, but when I tried playing video Mp4 clips, video would show up but no audio. I tried every audio setting imaginable, but still no luck. The tech guy looked into it and after a brief moment came back and said that the mp4 playback doesn't include/allow audio. I told him I thought that was strange and thanked him for his time. So supposedly we cannot get audio with mp4 videos through the USB on this particular player. I tried Jodi Waxman's (other poster who left comment on OP's question) vague advice and came up with nothing. I looked over the manual several times and tried all the audio settings (on the player itself as well as my receiver)... nothing. If someone that reads this had the same issue and can say they get audio with their mp4 video files, I would love to know what they did to get it to work.
697479
I Just got a sansa e260 from Amazon.com Thurday... It keeps losing one channel or the other,over and over again . You don't have to touch a thing and it drops off on about a quarterof the songs.. It looks like I got a defective player. If I do I'll get a refund . Seem like all Sandisk products are defective in some way...
1967413
Send it back. I have music on the card and the player and haven't had an issue.
261945
Donald, Have you had any success fixing this problem? I am having the same problem, I try transferring DVD files to the MP3 and it seems to work, but when I go to play the video on the mp3 it gives me an error. I think it needs to be converted but don't know how. Thanks.
826007
To Camilla: I also noticed when I push the play/pause button it shows "no usb". So I push the play/pause button again and the same thing happens. Then I pushed the Mode button that didn't seem to help either. I also noticed it does not respond immediately when you press any button. When I open and close the CD holder it goes back to square one. So now I just keep pushing the play/pause button and sometimes it responds. I don't like this at all. When you read the instructions they are very confusing. I am thinking about returning mine. Hope this helps you decide if you want to keep it.
257895
The SD card does not automatically expand the memory on the Zen. The Zen sees the SD card as a separate entity. If the Zen isn't seeing the card under the "SD Card" menu option, make sure your Zen has the latest firmware upgrade (1.21.03). There is also a nice option in the "SD Card" menu called "Import All" which adds references to the music on the SD card to your main Music menu. It's not automatic, but I feel it's pretty painless.
1224953
Hi... I was in the same boat, but finally found the manual amongst the software that got downloaded to your PC when you installed the played. When I installed the software, I got a set of folders which included one named "Creative ZEN V Series (R2).. Go into that folder, and you will find a folder named "Manual", and in that folder is a 497 kb manual.chm file. Just click on that.
1674929
I, too, had this problem. I called Zune support and after 15 min of trying to restart/reload the software they told me I have to send it back for repair. They are sending me a shipping box and said it will take about 15 days for a return. It had some charge in the battery when I opened the box but would never take a charge and the software on my computer could never see the Zune. After a day of trying to charge it the screen went to the plug icon and would not turn on or off.