5300 is on and prints..butpaper is blank. Ordered newprinthead 9/3. Still blank paper. no ink is present
354707
I am sorry, I was so disappointed with the 5300 and Kodak's response I gave it away and bought an HP
1564581
mine did the same thing, I calibrated, cleaned the printhead, changed the printhead and put brand new ink in it and it still didn't work. I am on my 3rd Kodak printer now from the company and it started doing it again. I am switching brands.
1529934
I called the seller and the answer that they gave me was to just wait until the printer says the cartridge is empty then remove it and replace it. You have to physically check the cartridges to see if there is enough ink.
256821
I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does... » Read More I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? « Show Less
437821
If any cartridge is empty, the printer will no work. I always have cartridges on hand, but you should get a warning that one is running low
1730772
My black cartridge is low right now (though not empty) and the printer is working. I haven't needed customer support at all because set up and installation went very smooth for me so I can't answer that question.
653802
I've only printed a few pages, and am getting this same message. If you go to the Solution Center software/app you can bypass the error message. Will not order these again.
1911952
hi, the cartridges are empty, just add ink. Seal them with the plugs. Gentley rock the cartridges and install into the printer, and print. Please excuse and grammer mistakes. I'm on my iPhone.
541415
try rebooting it by unplugging it for 30 seconds then plug it back in and start it to see see if that helps. Part of the problem is that when it jams all the way to the left and is not accessible because of the cover it is under, so you can't do anything with the printhead or the cartridges.
1571064
Rob it won't work, once the cartridge is empty the printer will not print. so it's best to buy a new cartridge.
2272348
Oh my I had the opposite problem! I was getting the ink system failure message before which made me consider a new printhead. I didn't know Amazon had them so I've ordered a new printer. Since it didn't help you maybe it wouldn't work for me. The reason for my problem-using remanufactured non OEM ink, the black cartridge was leaky. I thought it would be alright after wiping off and I did print some pgs. The problem was when I tried again about a month later..that's when I got the "ink system failure" msg and nothing I did took it away!
1841205
05/13/2014 I called Epson about this, because the printer looked like a good deal. I found out that the problem has been addressed with new units. If you order from Epson it will be a newly engineered unit. If you order from another source it might be an old unit. Maybe you could check the serial # with Epson
1519589
It has to be a misprint. There is no way .... my son printed maybe 50 before the ink was gone.
1932328
Thank you for your message. I am more than happy to assist you and I am so sorry to hear that you are having problems with the cartridges. Please rest assured that I am going to get this situation resolved for you as soon as possible. To get a better grasp on the issues you are experiencing, I would like to ask you a few questions: * What is your printer model? * What exactly is happening when you are attempting to print? Any specific error messages? * How many cartridges have you tried so far? * Have you removed any pull strip from the cartridges if necessary? * Have you tried taking the cartridge out and reinserting it? I look forward to your reply and resolving this situation for you with either a refund or replacements. Have a great day!
447617
I could not get the print heads to work and my HP Office Jet 8500Pro is siting idle. I could not find a way to make it work. I spent hours withHP tech Support and they could not help, they suspect that the print heads are defective, I wish you can help.Dov Novick at: m34fun@yahoo.com
1361212
If any cartridge, after refill, is not recognized as being full, its a matter for the manufacturer to resolve. I would try to contact the manufacturer for a solution or a replacement. Missing colors suggest a clogged print head. I would suggest performing the various cleaning procedures described in the printer's owners manual which is often available on the manufacturer's website.
1795844
You can try taking the print head out and cleaning it, but I have not had good luck with it fixing it. Sometimes it helps and then the next time I use it, it won't print black again. Basically, these are useless printers. The print head is about $50 to buy a new one and they don't last very long. I'm limping along with this and then I will buy a different brand. Sorry. Maybe cleaning it will get you a little more use.
1700074
You're not particularly clear on exactly what isn't working. For example, does the button not respond or does the page come through without anything on it? A good debugging step would be to see if it prints in black/white and gray scale. Then you would know it isn't in the cartridges. Another potentially stupid suggestion...have you tried googling the specific problem to see if others have already solved it?