Return set? Or call Samsung? My set developed patches of dead pixels just hours after being set up. Amazon/Target (the actual shipper) is asking that I call Samsung to resolve the problem, rather than return the set.Has anyone here had a similar problem, and which method would you recommend to resolve the problem? Return set? Or call Samsung? My set developed patches of dead pixels just hours after being set up. Amazon/Target (the actual shipper) is asking that I call Samsung to resolve the problem, rather... » Read More Return set? Or call Samsung? My set developed patches of dead pixels just hours after being set up. Amazon/Target (the actual shipper) is asking that I call Samsung to resolve the problem, rather than return the set.Has anyone here had a similar problem, and which method would you recommend to resolve the problem? « Show Less
1550465
They are picking up the defective set and dropping off the new one at the same time. It took 10 days from when I called, including weekends and Christmas. And we've still been enjoying the gorgeous set, despite the truly annoying and unacceptable vertical line down the middle of the set.
1550466
I noticed a few owner reviews at Amazon claiming dead pixels as well. If you just ordered it, I'd contact the vendor and try to swap the set out for a new one.Otherwise, Samsung "should" replace the set without too much hassle. It may just take longer.Good luck.
1550467
I'm late to the discussion, but we had the same problem with stuck pixels. (A small thin line that grew to a long, thicker line, starting exactly a week after we bought it.) Amazon is replacing the set, and the new set should be here by 4 PM today. I tried Samsung too. They sounded like they were going to be a lot slower/more annoying about the whole situation. Now we are nervous about the new set but optimistic. Evidentially, it's not a widespread problem. I'm holding off writing my review until I see if this set manages to keep working!
1550468
Hi and HAPPY NEW YEAR!I'm interested in hearing how your new TV is working out for you; did you receive it on the 31st?Thanks!
374048
avoid having to deal with samsung if at all possible. I like there products but I feel like their support is not easy to deal with. Amazon has to honor everything that is sold through their website even if target was the actual company to sell and ship it.
1550469
Funny you said that. I just received my exchange which was scheduled for today (I got the go ahead on the 28th, shipped the 29th), and Amazon forgot to tell Eagle to pick up the exchanged set too. At first they weren't sure if they can take it without amazon authorization, then after calling the main office, the guy took it. This time there was only 1 guy who came to dropoff/pickup even though I asked if they were gonna have 2 guys when I scheduled and they told me "yes". The guy still waited until I tested everything then left.
1550470
So far, so good. Yes, actually the TV arrived within minutes of my last post. Eagle employees were jerks this time, and the box was not in good shape. Plus, Amazon forgot to schedule them to pick up the defective set, so I need to wait for Eagle AGAIN tomorrow to pick up. So, it was a much more negative experience than last time. But the TV is fine so far. We are just crossing our fingers and waiting. Last time it took a week to show up. I think after a week (or two) we'll relax. I will update.
1550471
Yes always return/exchange via amazon first if you can. They sent out the replacement set 1 business day after I called/emailed about the defective set. You can still watch your old TV while the new one is arriving.
562465
this should not happen..how long ago did u purchase this..if in the last year..contact samsung..the will ship u out another monitor..if in the last month..contact amazon..they will create an rma number to have u ship the monitor back to them..they will then ship u out a brand new one.
1018741
I just purchased the 40a630 and brought it home. AWESOME!!! Though, like you, I don't see any "Touch of Color." Will probably call Samsung tomorrow and inquire on this.
2232703
I too have the crackling problem and my PNB450 was built also built in January. The crackling happens without the TV actually being on and is totally tied to the temperature fluctuations in my living room. To add insult to injury, I have 1 dead pixel almost smack-dab in the center of the screen. I can't decide whether I want to return it or not, especially since I can't get another PNB450 or the equivalent panasonic (tcp42x1) for the same price. I'm running out of time though, 1 more week. Other than these issues, I like the set in every way. Not sure if it's worth the hassle to return it to Amazon. I too have the crackling problem and my PNB450 was built also built in January. The crackling happens without the TV actually being on and is totally tied to the temperature fluctuations in my living room. To add insult to injury, I have 1 dead pixel almost smack-dab in the center of the screen. I can't decide whether I want to return it or not, especially since I can't get another PNB450 or the equivalent panasonic (tcp42x1) for the same price. I'm running out of time though, 1 more week. Other than these issues, I like the set in every way. Not sure if it's worth the hassle to return it... » Read More I too have the crackling problem and my PNB450 was built also built in January. The crackling happens without the TV actually being on and is totally tied to the temperature fluctuations in my living room. To add insult to injury, I have 1 dead pixel almost smack-dab in the center of the screen. I can't decide whether I want to return it or not, especially since I can't get another PNB450 or the equivalent panasonic (tcp42x1) for the same price. I'm running out of time though, 1 more week. Other than these issues, I like the set in every way. Not sure if it's worth the hassle to return it to Amazon. « Show Less
2135102
They'll make it right for $70 plus shipping. I called they're customer service not expecting much from what I'd heard about how helpful their staff is, and they had no knowledge that there was an issue despite the hundreds of posts I've seen on tech websites websites (cdfreak, engadget, amazon). I'm buying Samsung next time.
2221701
Sorry to say when I pixel is bad, it is bad forever. I am OCD so when I receive a monitor with a bad pixel I will send it back for exchange or else I will keep looking at the area of the bad pixel which makes me crazy!!!
2232706
Amazon said to contact Samsung. I have a rep coming out tomorrow to look at it. I don't see how they can fix it but we'll see what he says.
1249871
I recieved the replacement screen originally. It didnt work properly, Amazon sent me the return documents. Its been over 45 dsys and I have not been replaced nor reembersed yet. Still want the screen or the money bsck.
724485
Go to CNET and look this tv up. People have posted calibration settings on there. My recommendation at this point would be to return this tv immediately! I have had the pn64e8000 for nearly two years now and it just died yesterday. I have found out recently that these tv's were shipped by Samsung with bad panels. I am not the only one this has happened to and some folks are trying to organize a class action lawsuit over this issue. I have had two Samsung tv's and they both let me down. Their customer service sucks and they will give you the runaround. I just ordered a Sharp aquos Lc70sq15u which is about the same price i paid for the pn64e8000 and is twice the tv. BEWARE OF SAMSUNG!!! Go to CNET and look this tv up. People have posted calibration settings on there. My recommendation at this point would be to return this tv immediately! I have had the pn64e8000 for nearly two years now and it just died yesterday. I have found out recently that these tv's were shipped by Samsung with bad panels. I am not the only one this has happened to and some folks are trying to organize a class action lawsuit over this issue. I have had two Samsung tv's and they both let me down. Their customer service sucks and they will give you the runaround. I just ordered a Sharp aquos Lc70sq15u... » Read More Go to CNET and look this tv up. People have posted calibration settings on there. My recommendation at this point would be to return this tv immediately! I have had the pn64e8000 for nearly two years now and it just died yesterday. I have found out recently that these tv's were shipped by Samsung with bad panels. I am not the only one this has happened to and some folks are trying to organize a class action lawsuit over this issue. I have had two Samsung tv's and they both let me down. Their customer service sucks and they will give you the runaround. I just ordered a Sharp aquos Lc70sq15u which is about the same price i paid for the pn64e8000 and is twice the tv. BEWARE OF SAMSUNG!!! « Show Less
2130048
I've had to return two of these sets back to Amazon but not for the buzzing issue. One had green sparkles all over the screen and the other arrived with only half the screen working. Both sets had a very low buzz that you can only hear if you stand right in front of it. I probably would never noticed it if I hadn't read anything on the buzzing issue. Amazon has never charged for return shipping and their customer service has been very helpful both times. They do require you to get a case number from Samsung if your tv is defective.
637474
Nope. Amazon has stepped up and I am returning this television. I am going to return the favor and buy a more expensive Samsung to replace it with Amazon.
1510477
This model monitor definitely has a flickering problem as reported by many people and it is very annoying. Mine developed in the 1st 2 weeks and I returned it for a refund. Not sure what the Samsung warranty is but I would try to return or exchange it. At minimum send for repair.
1516179
For all those who have experienced this problem - did Samsung fix this by replacing/repairing the frame? I am seriously considering buying this TV, and this is the only issue that is making me hesitate.Thanks
1880510
DJL, thanks for the input. I purchased mine thru my master card so I will call them & see what they can do. My picture is also getting worse, it seems that a lot of us are having the same issue but Samsung won't admit it. I will also let you guys know what happens.
1698521
I had the same problem the TV started to flicker and the screen had vertical rainbow colored screen. Called support and they told me it was out of warranty and the TV never has this problem. After googling it it appears this is a problem with Samsung TV's. I bought a Sony instead. Threw the Samsung in the trash. Customer service was awful and they lied ever knowing about this problem. But once you google it it is a common consistent problem.
1821522
Every time I'd turn the screen on it would be perfect, then after about 5 seconds the entire screen would become a dead pixel. The PCB going bad is apparently a common issue with these monitors. I told the seller about the issue and they paid to have it shipped back to them, no hassle. Got another one and it's perfect, no dead pixels.
598001
I would worry. I was supposed to have my TV delivered last Friday. Never came, no call from Pilot or anything. I call every day since then and just found out today that Pilot "does not have the TV", they lost it. They blamed Amazon, Amazon blames Pilot. Long story short I'm not getting a TV as Amazon no longer has any in stock to send me as a replacement. Very upset with both companies. I hope your experience turns out better.