Why does the toothbrush head fall off while you are brushing your teeth, I can't seem to get it to stay on?
1989799
This happened to me. I called Sonicare and they sent a replacement head. It works fine now.
1989800
Maybe your head is on backwards.......the bristle must be the same direction as the power button.
1989801
Just an idea either you are not pushing the head down far enough as there should only be a slight gap between the power unit and the brush head OR you might be trying to put it on 180 degrees out of where it should be. The brush should be on the same side as the switch
1989802
We personally don't have this problem on our 2 brushes. Either the wrong heads as described by James or maybe you don't push them hard enough on the brush? They needs quite some force to lock onto the actuator.
1989803
I haven't had that problem on either of my two brushes. Maybe not on all the way?
1539726
Mine falls off so easily that I am lucky I keep it in my pocket. Also, I don't get to use it much because the batteries are always dead. The slightest pressure turns it on, so you can't keep it tight enough to stay together. It's not much use held together with tape. I am going to try the Energizer Micro.
2111576
Just guessing ...Does another brush head work? Maybe one was defective. Otherwise, maybe the toothbrush needs a recharge or is itself defective.
1037893
Well, the head is an attachment, so it is suppose to detach and come off. If it actually broke, contact manufacturer.
1613883
The tooth brush holder is great BUT I use a regular toothbrush. The neck of my toothbrush (just below the brush) is narrow and pushes in perfectly. If the neck of your toothbrush in that location is "fat" I would think that you would have a problem. Carol
933950
The bottom of mine broke (the connecting tabs) but hasn't interfered with the performance of the toothbrush, at all. I might have put it on at the wrong angle because it sounds like the bottom holds up for a lot of other people.
1150030
Please clarify: It makes a noise while charging, a new noise you've never heard before? Do you have the brush head off while charging? Does that make a difference? I think it simply might be turned on without the head on, and see if pushing the button stops the noise. When it's making the noise, put screw the brush head on while it's still in the base, and see if the brush head activates - confirming it's "on."
1257647
Barbara, Your Easy Clean toothbrush looks almost identical. I know from experience that on some occasions it seems like mine will not go on. It is a tight fit and they should work.
259615
You just have to pull straight up on the head. The whole thing should come off all the way down to the colored ring. Sometimes they are hard to pull off because of dried up toothpaste and stuff inside....
1608308
I have the same problem. It's very annoying. Only thing I can think of is to tape it but then it would be a pain when you need to put the brush attachment on. Poorly designed.
1811263
Interesting question. The head does not come off with normal effort. Seems Streamlight wants it returned 'if needed' to assure a correct repair.
398555
Jane, normally, you will feel a little vibration. That orange button at the top is the on switch. The toothbrush will turn itself off after 2 minutes.
1533570
It should pull straight off. After it comes off you should see a metal bar the same length as the toothbrush head. I would grip it right below the bristles.
1261572
No. I did not have any problems. But make sure the brush head is on. If it is not pushed in correctly it will not work.
1539722
Mine falls off so easily that I am lucky I keep it in my pocket. Also, I don't get to use it much because the batteries are always dead. The slightest pressure turns it on, so you can't keep it tight enough to stay together. It's not much use held together with tape. If it is supposed to have an O-ring, I guess mine is missing. I am going to try the Energizer Micro.
1952325
I agree with Conservative Robert. On ours, the flexible tube on the bottom had holes in it, so if suction is your only problem that is probably what it is. And the brush gets hair stuck at the ends which bind it.
340297
Sorry, sent before I finished. You just pull the head off, and replace it. It's a good idea to pull the head off after each time you brush, to rinse both brush head and base.