how do I initially set the lock? I cannot get it to open.
1978510
Don't remember; we just followed the directions and had it done in about 3 minutes.
1978511
The process was in the directions. Mine said to align the dials to "tree" which would open the lock. Resetting to a word you want to use is a little complicated. If you need those directions, let me know and I'll see if I can help you.
1978512
I cannot open mine either. Can't send it back as it is over a month since I bought it. I ordered a different kind of lock. Very disappointed...Alma
1978513
I followed the instructions and set it to TREE but my lock wouldn't open either. Only after I went online and watched a youtube video on how to get it open using other methods did I see that THIS persons lock was originally set to SHED. I tried it and sure enough my lock opened up no problem. I think its just a manufacturing error with the instructions but SHED should open your lock if all else fails, seeing that this is a common problem.
1978514
I cannot get mine to open either. Set it to TREE and then tried quite a few other nearby possibilities... Sending mine back. Bad directions or someone was feeling mischievous!
1833670
Sounds like the lock mechanism might be bent. Once it's open it should spring open and stay open until you squeeze it closed and put the lock in place to hold it closed. Are you running your hand or glove over the lock lever forcing it to close and lock when squeezing?
875058
Unfortunately the model that I bought locks and I need to leave the key in so it can be opened without punching in the code. I believe that there is another model which doesn't lock automatically that I wish that I've bought.
892079
I just had the same problem. GRRRR What did you end up doing to get it open?
2011627
Yes, I had the same problem with the safety lock. The simple fix is to take a hand drill with bit and expandthe opening slightly. It still locks but opens with a mild tug. Good Luck.
2162416
1. with the lock open, push the latch button inward and hold down until the second operation has been performed . 2 set number wheels to desired combination . do not forget the combination you set. 3 now release button , press the latch again as a check
865120
Just turn the deafbolt in locking position. You can always turn it to lock, but only can unlock it with the selected code you chose.
1249043
There is a small pin whole on the lock. 1. Set the lock to the correct combo 2. put a pin in the pin whole and hold it there (do not remove the pin for the duration of the process. 3. Set the new code 4. Release the pin. Be careful not to release the Pin early, I did this once and ended up having to send the lock back to the factory so it could be reset.
811571
Turn it over twisted it, pushed it up and twisted it again to lock it. Hope this helps.
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
263483
You are going to have to look at the manual. I set mine when I received it and it has not changed. There is a way to lock it, but mine is not locked and I have lost my manual. You might have to contact the company to get a new manual.....Deb
1772089
I assume you mean the screen lock. Go to settings, security then activate what lock you want and set it.
1260807
I never opened the lock from the inside of thats what you mean. Asthetics are ok. Nothing to write home about. No, it cannot be set up to be open sometimes. Its is locked all the time. I dont know if it can be used outside. Both mine are inside.
2282485
there should be plastic pins in he lock , remove them and set combination to "0" all the lock combo keysit should open then
1064721
It has a hold feature on it, that keeps you from accidentally changing any of the settings. If that's not what you need to know, describe what you mean by "lock" and I'll try again to answer your question.
2164494
Mine was stuck at first, but after I got it open the first time it opens and closes easily. It's a twist and groove set up.
1729048
Its not locked. The keys are inside. All you must do is push the locks, one to the right, the other to the left. Try that.