I purchsed this item on 2-25-2014, it no longer will hold a charge. how do i handle the warrantee?
1973602
Not being familiar with your situation I would start with contacting the seller on Amazon.
1973603
One of the reasons I decided to perches the vipertek vts-193- 28.000.000 volt teaser/ flashlight was for the life time warrenteee. I would contact the manufacturing company and inquire about the process using warrentee voucher that all customers who bought this product are entitle to. it mite cost you more to ship it to them then the cost of the actual price of the product! But if its a must have and you feel like you should have gotten your money's worth! Then contact them and get a replacement asap! I know I would. Hope this answers your question and good luck. P.s. always keep your vipertek fully charged and at the recommended duration. One of the reasons I decided to perches the vipertek vts-193- 28.000.000 volt teaser/ flashlight was for the life time warrenteee. I would contact the manufacturing company and inquire about the process using warrentee voucher that all customers who bought this product are entitle to. it mite cost you more to ship it to them then the cost of the actual price of the product! But if its a must have and you feel like you should have gotten your money's worth! Then contact them and get a replacement asap! I know I would. Hope this answers your question and good luck. P.s. always... » Read More One of the reasons I decided to perches the vipertek vts-193- 28.000.000 volt teaser/ flashlight was for the life time warrenteee. I would contact the manufacturing company and inquire about the process using warrentee voucher that all customers who bought this product are entitle to. it mite cost you more to ship it to them then the cost of the actual price of the product! But if its a must have and you feel like you should have gotten your money's worth! Then contact them and get a replacement asap! I know I would. Hope this answers your question and good luck. P.s. always keep your vipertek fully charged and at the recommended duration. « Show Less
1973604
Return the item. I had the same issue with the light I purchased or call Amazon.
543308
My experience with these is once they will not hold a charge they need to be replaced no matter the age or use. Check the warranty?
542728
Call the company. They were very good to me when I had a problem. Most likely it is under warranty and so don't wait!
1837714
you need to contact the seller requesting a copy of the warranty if you purchased the battery from the seller. otherwise you need to contact the manufacture directly. Explain the problem to the manufacture. Most likely they will try to work out something with you.
1982375
Hi TonySnap.My battery is also refusing to charge!There should be a warranty on all products, I intend to return, this product as soon as I return to theUSA.
1835421
I have had mine for 2 1/2 months & it seems to be holding up. It should be replaced free of charge. If it were "me" I would have them send me another one.
1893110
I had the same issue but have not had time to work the warranty issue. My battery only lasted a couple of weeks
309703
mine stopped accepting a charge two weeks after I got it. Before that I could get about 3 hours. return it if you can!
355040
Hey, I had a problem with one of the battery. It didn't charge too but he other is still working. I went to their web site and found there is no way in returns in this company. I had to suck it up and go to another company. Sorry, but it's how this company works with no returns even no way of contacting anyone. Hope this helps, tell others...
1561396
I have been using mine for over a year and it stays up to the charge. I guess it's time to replace it when it stops holding the charge.
2028840
The battery fits perfectly, however, it is not holding it's charge. What should I do?
2230144
Never like hearing these stories. I don't recall a warranty myself, sorry. It's over six months old, and I'd be doubtful on a warranty but worth a try with the vendor and let them know if it stopped charging suddenly or was the computer telling you all along there was "X" amount of life remaining. Just as an FYI, the recommendation is it is good for the battery to use it on Battery Only mode to wear it down and do a recharge rather than keeping the computer plugged in all the time. Good luck, J. J.
176436
Try another battery? You can call their support number, Is camera still under warranty? Just a few thoughts...good luck
437527
I would contact them and send it back, they should honor the warranty, it is good materials and they will stand behind their product.
376874
Contact the seller. I've had this battery for 2 or 3 years and have not had this issue.
670327
How long time ago did you buy it? Still under warranty? Then should be a phone number on the back of the instructions, try to find the number or email address...
819407
Check batteries. If batteries are not problem contact company. I am unaware of any warrantee, but if you have proof of purchase and date of purchase and your appliance is not more than perhaps 90 days old you should be able to get it replaced. I am very satisfied withy my purchase and have had no problems using it.