Hi, What I can do when I lost my keys and haven't registered the product either? Please help me out. Much appreciated and desperate for help.
1976862
Email them and see if they can help you. They never pick up the phone when calling.
1976863
Had the same issue. I emailed Pinhead. If you have the locking nut off the bike and you can see the back of it, there are a series of shapes that you can give them and they'll be able to let you know your keycode so you can order a key. People here and in other reviews have said that Pinhead is not responsive but I have found that not to be true. They were very responsive to my requests for products/help and I thought their customer service was top rate. I'd have no hesitation to buy from them again and again. Good luck - this is easy to resolve.
1976864
I'd try contacting the actual company through their website. Amazon is not going to be able to resolve this.
1904038
Hello, Please help me in my country - Georgia its impossible to import this item, i have paid for it and they arent sending. what should i do? can I get my money back? they asking me for RMA which is return certificate, with it our item can get back for its giver....
1576783
if you bought it from a third party vendor and not from Microsoft Store , you can forget about it . I had a similar experience , I got the key from 3rd party Microsoft partner . They don't respond to mails or have any help desk , after MS r contacting MS , they said they cant do anything either and suck it up ! MS can only track if it was purchased from their store .
2090813
I went to register the product. when i typed in Amazon, i got message "We couldn't find the company name you entered above, please try another search or check this option to confirm you would like to add it to our database." I am amazed if Amazon was still not in their database...i have email Amazon support whether they are authorized dealer or not? and why Rinnai is giving this message?
1063057
The only way way I know is to reset the lock. Then register all the in-use smartphones and fobs again, thus the lost fob no longer will be registered to the lock. With the lost fob not being registered to the lock if someone found it that fob will not unlock the door until you register it.
294350
Hi Cheryl...one idea is I can make a copy of my key and send it to you. I'm assuming it's the "same" lock. I'm working away from home right now and may not be able to get it to you very fast. When do you need it by and I can see what I can do ??
135568
I hope you do back up. I would think your company has disappeared so you'll have to do a restore:( Good Luck. Ask again if you need more info. Michael
1609120
If you have the original paperwork that came with it, there should be a phone number you can call and give them the serial number and purchase information to get new keys sent. Most likely there will be a charge for it .
200264
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --&gt; Can't use or login --&gt; Can't get replacement because not logging in. Go figure.
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
1411392
I believe if it was ordered thru a authorized reseller you should be fine. Fine not you could always call them and explain to them what happened. Hope that helps
219574
You need only to re-register whatever cards with you. The missing card, not registered will not be recognized and will not be able to open your door.
592668
Dear Rodney,I already sent the recovery software to your email, please go to check whether you get it.If there are more problems,please also feel free to contact with me!Best regards!Lizzy
1971685
I am another owner of this product. When I got mine the keys were taped inside the box. The door is a tight fit and I had to pull hard to get it open. Hopefully that is all you will need to do to get to the keys. If not, you will have to contact the manufacturer, I doubt if they monitor these comments.
268846
The original came with two keys. If you have lost both of them did you register them when you bought the lock? If you registered just login to the Kensington website and reorder your replacement keys. If you did not register like you were suppose to than you might want to call them and explain your situation. The problem might not be able to be solved if you did not register you keys as they have a special number just for your lock. Good luck!
2139751
Take a key sample to your local lock and key shop (locksmith), maybe they can make a duplicate. I have had things like cash register drawer keys duplicated at such places. Other than that the manufacturer is your only shot.
1518100
That's the first I've heard of having to register your product. I'm assuming though that they would send instructions with the product. If not then try contacting them for instructions. I couldn't find a phone number but email worked. Maybe this is another excuse for them not to honor their warranty. Good luck.