White Screen and Rebooting? Hello All -Received this device for Christmas. Love it so far but I have one issue with it. I will turn it off in the normal manner (top button) and when I go to turn it back off, it will boot again to a white screen and then just sit there on that screen. It will not boot back up unless I hit the reset button at which point then it will boot normally and run normally. Then, once again when I shut down and boot it again, white screen again and I have to reset.Basically, the only way I can shut it down is to reset it if I expect it to boot normally. I have connected it to the website and updated it with all the maps, etc. so I'm not sure what else to do except contact customer service and possibly turn it in before the warranty expires.Anyone else have this issue or heard of it? White Screen and Rebooting? Hello All -Received this device for Christmas. Love it so far but I have one issue with it. I will turn it off in the normal manner (top button) and when I... » Read More White Screen and Rebooting? Hello All -Received this device for Christmas. Love it so far but I have one issue with it. I will turn it off in the normal manner (top button) and when I go to turn it back off, it will boot again to a white screen and then just sit there on that screen. It will not boot back up unless I hit the reset button at which point then it will boot normally and run normally. Then, once again when I shut down and boot it again, white screen again and I have to reset.Basically, the only way I can shut it down is to reset it if I expect it to boot normally. I have connected it to the website and updated it with all the maps, etc. so I'm not sure what else to do except contact customer service and possibly turn it in before the warranty expires.Anyone else have this issue or heard of it? « Show Less
1234148
Here's the fix for the white screen issue. No need to exchange the unit. Just a software download from TomTom and it's all fixed. Worked like a charm!! http://www.tomtom.com/support/index.php?FID=8578&Lid;=4
1234149
GOOD NEWS! And THANKS for the update, A. Cox. TomTom - clearly - has "heeded the call"! (In my own defense, my experience with TomTom is over three weeks old, and a LOT can happen in that time.)I also agree - to a large extent - with Cox: side by side, I'd probably pick the TomTom over the Nuvi. However, I have not experienced the problems Cox identifies. My decision to go with the Nuvi was based largely upon TomTom's position of mid-December. And - for me - the SD card feature of the Nuvi gives it an edge over the TomTom. But like I said, that is a completely subjective preference. I am going to see if I can't edit or delete my previous post! GOOD NEWS! And THANKS for the update, A. Cox. TomTom - clearly - has "heeded the call"! (In my own defense, my experience with TomTom is over three weeks old, and a LOT can happen in that time.)I also agree - to a large extent - with Cox: side by side, I'd probably pick the TomTom over the Nuvi. However, I have not experienced the problems Cox identifies. My decision to go with the Nuvi was based largely upon TomTom's position of mid-December. And - for me - the SD card feature of the Nuvi gives it an edge over the TomTom. But like I said, that is a completely... » Read More GOOD NEWS! And THANKS for the update, A. Cox. TomTom - clearly - has "heeded the call"! (In my own defense, my experience with TomTom is over three weeks old, and a LOT can happen in that time.)I also agree - to a large extent - with Cox: side by side, I'd probably pick the TomTom over the Nuvi. However, I have not experienced the problems Cox identifies. My decision to go with the Nuvi was based largely upon TomTom's position of mid-December. And - for me - the SD card feature of the Nuvi gives it an edge over the TomTom. But like I said, that is a completely subjective preference. I am going to see if I can't edit or delete my previous post! « Show Less
1234150
The fix doesn't work for all units. I've tried this fix twice - same old, same old - a blank screen on start up.
1744731
Yes, I had this problem a few weeks ago. i posted my comments under my purchase Dec 2013 and a great guy named Matt was able to assist me with a new replacement and prepaid RMA. As of now, I am waiting for the unit to arrive and then will return the original. Give them a call, they aery very nice and understanding. Check out my review/post on this as I will do updates. I think the company will work with you. Good luck, Jeff
1279289
We are having that exact problem. We contacted wolvol, but they wouldn't simply tell us whether there was a hard reset. Instead, they offered to repair it if we sent it back to them. Still not sure if that was a great idea, but we sent it (plus a$10 repair fee), now waiting to see how it turns out.
311957
I personally haven't had this issue, but I've read reports of screen issues like that. You might need to send it in for replacement. I hear customer service is easy to work with.
830647
Thank you for posting this fix. I hate to bother you but I am having the same problem and tech support said they were moving me up another step but I haven't heard from them. Can you explain how to disable microsoft services and what you mean by a clean boot.
2127101
I tried to install Linux on it right after getting my hands on, but could not boot from CD. I think it is something about encrypted or locked boot loader. I was busy so I did not bother myself looking for a solution. But soon, I'll give it another try and find out the possible solutions and I think it is not that hard to get resolved.Reg's,Rodi
1834258
I had the same problem with one I bought around Christmas time. For that one I returned it. However, now my screen quit and I can't get tech help. At all. Nothing. If I had to do it over I'd return it and run.
1191501
Mine has stopped working from time to time... I've disconnected it, then re-connected it, then re-booted the machine, then it will start working. As stated earlier, make sure that it is properly seated. It should be plug and play, (I don't believe it's Bluetooth, like the keyboard I bought for my iPad). Seems to stop working, at times, when the machine goes into "Sleep" mode. If this doesn't work for you, I would suggest contacting Lenovo, under the assumption the products are still under warranty they should assist you, or worst case, replace it if found to be defective. Hope this helps you?? Mine has stopped working from time to time... I've disconnected it, then re-connected it, then re-booted the machine, then it will start working. As stated earlier, make sure that it is properly seated. It should be plug and play, (I don't believe it's Bluetooth, like the keyboard I bought for my iPad). Seems to stop working, at times, when the machine goes into "Sleep" mode. If this doesn't work for you, I would suggest contacting Lenovo, under the assumption the products are still under warranty they should assist you, or worst case, replace it if found to be defective. Hope... » Read More Mine has stopped working from time to time... I've disconnected it, then re-connected it, then re-booted the machine, then it will start working. As stated earlier, make sure that it is properly seated. It should be plug and play, (I don't believe it's Bluetooth, like the keyboard I bought for my iPad). Seems to stop working, at times, when the machine goes into "Sleep" mode. If this doesn't work for you, I would suggest contacting Lenovo, under the assumption the products are still under warranty they should assist you, or worst case, replace it if found to be defective. Hope this helps you?? « Show Less
1037074
Do a factory reset, if it doesn't solve it, it could be some anomaly, so send it to warranty.
54987
its a realy cheap model mine bricked within a month... i tried to rma and its not as easy as most sites these days good luck
552967
I have not experienced any issue like that. My only issue is that occasionally when I turn it on, the screen is pink. I turn it off and back on, sometimes twice and it goes away. It been doing that for over a year, so hopefully it doesn't get worse.
183626
"and Have EXTRA patience when first turning them on outta the BOX, it takes several resets and trys, took about 20 minutes ! IT WILL COME ON..."What are you talking about?!?! Maybe you had issues, but I never did at all, I took it out and charged the battery like you are supposed to, and then it worked perfectly afterwards and has ever since (just over a year now). I never heard of anyone else having this initial start-up issue, I was a regular on the Archos Fans forums and never saw multiple discussions on this (meaning it was *not* a big problem that lots of people were having). Don't try and tell people that *everyone* will have this issue happen to them, that is so not cool... "and Have EXTRA patience when first turning them on outta the BOX, it takes several resets and trys, took about 20 minutes ! IT WILL COME ON..."What are you talking about?!?! Maybe you had issues, but I never did at all, I took it out and charged the battery like you are supposed to, and then it worked perfectly afterwards and has ever since (just over a year now). I never heard of anyone else having this initial start-up issue, I was a regular on the Archos Fans forums and never saw multiple discussions on this (meaning it was *not* a big problem that lots of people... » Read More "and Have EXTRA patience when first turning them on outta the BOX, it takes several resets and trys, took about 20 minutes ! IT WILL COME ON..."What are you talking about?!?! Maybe you had issues, but I never did at all, I took it out and charged the battery like you are supposed to, and then it worked perfectly afterwards and has ever since (just over a year now). I never heard of anyone else having this initial start-up issue, I was a regular on the Archos Fans forums and never saw multiple discussions on this (meaning it was *not* a big problem that lots of people were having). Don't try and tell people that *everyone* will have this issue happen to them, that is so not cool... « Show Less
1168345
It does take a long time to boot up sometimes. Have clocked it at three minutes plus. Does not reboot often, but I've only had mine about a week and it has failed to boot up once (put on the weak charger they sent with it and after more than an hour it booted up) and spontaneously rebooted once. I'll give tech support a go but will probably be returning this tablet.
1172099
Mine's doing the same thing as William's but it did it before I upgraded the firmware and the upgrade won't fix it. I've sent two problem requests off to Magellan and all I get is a computer response telling me to reset the unit and do the screen test. I've done that several times and one of those times I got about an hour's worth of proper operation. It's a defective unit but I don't think Magellan cares!
9087
I do the same thing... and then it is fine! I quess will. Check for soft ware update?? You could try. Factory restore. Also... in case.. you picked up a virus... Sorry... I'm. Not much help.
1262789
Hi P.Miller, It sounds like your screen calibration may be a bit off. Also, just to be sure, you know the screen is resistive not capacitive right? That means there will be some pressure required instead of a feather touch. Here's how to perform a factory reset to recalibrate your screen. The unit will get wiped during the process so please be sure to backup your stuff. Start off with your tablet "Off" 1) Press and hold the "Power" and "Home" button at the same time 2) When you see the SkyPad logo, release the "Power" and continue holding the "Home" button 3) When the screen changes and you see "Reboot", use the "Menu" to move the highlight down to 3rd option called Factory reset and hit "Home". 4) You'll see a series of "No" then a Yes, select that and hit "Home" 5) Once you see "Reboot" again, press "Home" to select. 6) After the tablet reboots, you'll see a white "+" 3 times, please press them to calibrate your screen. 7) Your tablet is calibrated and ready for use.
596125
You can try turning it off and then back on. If that doesn't work try holding the on/off button down for about 10 seconds to reboot. If no success I would return it.