In case something goes wrong, has anyone returned this heavy unit to Amazon? Do you have to pay shipping?
1984433
I have never returned this particular item to Amazon, but I have returned other large, heavy, and bulky items. If the item is defective or arrives damaged, Amazon always has paid the shipping for me.
870223
Mine was damaged by shipper dropping it. Broke the plastic cord wrap off. Parts were provide by Dewalt and i replaced them. The unit had very little protection in the box but that is not Amazons fault.
1835189
Inasmuch as I have done quite a few things with my unit, I have to truthfully saythat this might be a effort in destruction. I don't feel qualified to answer this, but if I had to, I'd say "don't"I know how aggravating it is to have to go through the process of returning an item to Amazon, and, looking in my crystal ball, I see this an a definite possibility. But I also suggest calling someone at TEAC. But I did that, and got no answer. I wish you better luck in that dept. Good Luck!
149978
I returned mine and it was super easy. Just process a return through Amazon. The seller responded quickly and sent me an email with return shipping labels. I did have to pay the postage.
1818297
From what I read, you have to pay shipping back, and one of the reviwers said that their refurb replacement broke also after a couple of months. So, not worth shipping back IMO.
680414
Amazon is accepting a return on my unit purchased from them but damaged in shipping.
2103462
Amazon would not allow me to return mine - either for refund or replacement. I think it's safe to assume the issue is the batteries (they mentioned something about hazardous substances), so you should assume this applies to all UPS models sold by Amazon. Also, if you have a warranty claim through APC, try to do it within 30 days of purchase (if your issue occurs that soon). Within that period, they will cover all shipping charges associated with the claim. Beyond that, you're responsible for shipping the original back to them. All 48.10 pounds of it.
2206074
They are shipping non-functioning returned units as new. Mine doesn't work. The unit I received was clearly returned by someone else as the box was scotch taped shut and one of the attachments was partially melted.
1923806
I am very happy with mine. Do these other sellers guarantee a free return or exchange? I would stay with Amazon.
955064
I had to return the first one I received to Amazon. They took the return without question. Although that's the first return I've ever done.
1103746
I you ordered it from Amazon, you should be able to return it for a full refund, inclusive of shipping and tax charges.
2114235
You have 30 days after date or purchase to return the unit in its packaging that it came in. You will then be accountable for the $125 shipping fee.
193446
Confirm the return before you buy. If something goes wrong, it is a real mess to return. Also, it is very very heavy, so be aware of that.
2151336
Return it. If they won't exchange it I am confident amazon will make it right.
179908
I would email or call amazon customer service and tell them what happened. Usually they will just let you return (free shipping) and send you a new one.
363657
Strongback will only honor guarantee if you buy from them directly, they want you to deal with the company you bought it from, I purchased mine and it broken within 2 months, I called after 4 month, Amazon took care of it, but it was not easy, the rep had to get a supervisor ok to send it back. They charged a restocking fee, not good.
2059117
We did have a problem with our unit. I called the service number, tried the fix he suggested but it didn't help. After a few more calls, they did send me a pre-paid return label. Several weeks we got the same unit back --- with the same problem. Luckily, the unit heats well but I need to give it an occasional kick to stop the loud rattle. Guess my answer is "good luck getting a replacement".