Does this device detect hardware problems? My computer has trouble booting up. Sometimes it won't even turn on. Thanks
1974627
Well the device detects some problems according to the values of specific motherboard in the bios, bios seguna the manufacturer of this device brings the values and compares and tells you which are not right. Could you update the bios of your machine to rule out a virus check as well if you installed any device or software. In many youtube video that will help you locate the problem before you decide to buy this device. regards
1974628
Simple answer, yes. It contains a booklet with codes too so you can see exactly what is going wrong during boot up. If it sometimes doesn't boot up, could be dust build up.
1974629
Yes it does detect Hardware problems. If it's not booting up, listen to the Beeps to determine the actual problem as this devices just really interprets that data
985525
It was definitely a boot issue? If it randomly wouldn't boot, I would agree with the others, contact HP through the web or phone support. The laptop came with a pamphlet that should has the support # on it.
634631
I am having the same problem. It won't show up on my control panel and the computer won't detect it as a hardware device. I have some pretty important stuff on it too. I don't suppose you found out how to make it work since you posted this comment?
175911
I am sorry to hear of your troubles however I have had nothing go wrong with my computer thus far. Good luck
2228226
It might occasionally reboot when it's trying something too strenuous, but it always boots up. It takes a little while, but it turns on without a problem.
178590
How do you know it's not the mobo or pc power switch. It could be a bad cpu etc. If you suspect a bad power supply and don't trust the power supply tester, try to obtain another known good power supply and install it.
941894
We've a commitment to our customers. Usually if the unit is not working it is because a software issue, e.g. installed wrong drivers, different firmware. You can do anything with the unit and customize it. If it stops working just reinstall our firmware and it's back to normal. We support in any issue. Please see our homepage for more information.
869392
It wasn't noted when I bought it, but found out AFTER I got it that it was a refurbished unit. That thing was a piece of crap that was pretty much DOA and wouldn't even power up after a couple days. Good Luck!
1278537
your going to need to be a little more specific if it turns on and your able to use it , its working. but at 100%? are you having any problems loading or running programs are you able to use the internet and are your visuals ok? need a little more info
192095
I think so. I have not been able to get mine to work as when I get in bios and set it up nothing happens. Have problem getting into bios and nothing seems to work. Think it is perhaps a bad board.
1094334
We went and got it fixed. The problem with these devices is not software, it's poorly constructed connections, which was true in our case. Once we got it put into a new case it worked perfectly (cost 20 euro), so it wouldn't have mattered what computer or OS we were using, it was a hardware malfunction.
884037
Mine did this too. I believe what your saying is it won't finish booting up. Have you tried holding the power button in for more than 30 seconds when turning it on? That sometimes helped mine as it will start to boot up and because you're' holding the power button in, it will shut down immediately. I had to take mine back because it stopped running many of my apps.
1662733
try plugging it back to where it worked well. that's for checking if your hard drive is still good.
1732686
I wouldn't know ... I have yet to get mine to boot up in windows. Buy something, anything else.
1113575
this a great computer. you might try er-installing and starting again. that means starting from start
230104
hi there, it will check some issues your pc may have but its main object is antivirus, if u wish to maintain your machine you can do it but I would suggest something like tuneup. On the other hand if you get this one u pay for an antivirus (that u need anyway) and it may solve any errors u see now. your choice good luck
1546639
I had mine for about a year before it stopped working. It would seem in some cases a reinstall of drivers helps a lot. What you need to do is verify you didn't get a doa and if so get the rma started asap. My symptoms were, upon boot or plug in, lights would work momentarily then all feedback would stop, lights would go out, and Windows reports an unrecognized device. Some more testing might have been prudent on my part but I was to frustrated to give it the time. Also, no experience with the keyboard.