keyboard issue with flying cursor I purchased this computer last week, but I am sending it back because the keyboard is not working properly. I will typing along and then the cursor just randomly moves to a different spot in the text. It is not a hand placement issue. There were no troubleshooting tips on the ASUS site for this problem, and I couldn't get through to their technical department. So I sent it back. Has anyone else had this problem, and is there a fix for it? keyboard issue with flying cursor I purchased this computer last week, but I am sending it back because the keyboard is not working properly. I will typing along and then the cursor just randomly... » Read More keyboard issue with flying cursor I purchased this computer last week, but I am sending it back because the keyboard is not working properly. I will typing along and then the cursor just randomly moves to a different spot in the text. It is not a hand placement issue. There were no troubleshooting tips on the ASUS site for this problem, and I couldn't get through to their technical department. So I sent it back. Has anyone else had this problem, and is there a fix for it? « Show Less
310941
When that happens to me, I realize it's because one of my thumbs touched the trackpad--and I agree it's a pain in the components. I'll bet there is a setting to turn off the trackpad somewhere (I use a real wired mouse), but I've managed to live with it well enough so far.
155751
If you go to the far right side of the task bar there is a small arrow that points up (the technical name isn't important here), click it once and a small windows with hidden icons pops up. The top left corner of this pop up windows has an icon called ELAN Smart-Pad. Click it and adjust the sensitivity of the pad to suite you, or turn it off.
310942
Thanks, Binx. I actually finally got through the tech line at Asus and they gave me the same advice which worked great. The emailed assistance I received was pretty much useless. Now, if I could only figure out how to make a recovery disc with a USB, I would be completely happy. The directions about hitting F9 during boot up don't work at all.
1334472
I didn't have any problem with the mouse other than it was too high for my desk, my scroll wheel worked fine, however my space bar is starting to stick again so I guess I will have to work on it some more. Actually I do like like this keyboard, one just has to be a good mechanic to keep it working, ha.
1412958
Yes, I had the same issue, as well as some keys not working at all. I think this is a lousy keyboard despite all the great reviews. As writer for more years to remember, I know a crappy keyboard when I use one.
1753592
I have been using one of these all day, every day, and have never experienced this. The original zenbooks from 2011 had a lot of keyboard problems.
1556772
I didn't have any problem with the keyboard. My problem was with the wifie (I lost connection one every 2 hours aprox), but I solved it updating the wireless driver
134919
I use the touchpad only and have not had problems with it. Sometimes the cursor jumps when I am typing, but I have had this occasionally with other computers. Hope this is helpful.
1691902
same here, it stops reacting by freezing, then when I tap the pad the cursor jumps to the lower part of the screen. It also zooms in on the screen almost everyday nonstop. It drives me nuts! , when I called to complain, the stupid customer service rep acted like he didn't know what I was talikng about, I told him to stop acting like he didn't know. I knew there were a lot a lot a lot of people complaining about this issue. He told me to reinstall the drivers from the website. I did, it works for a little bit, then goes back to the same issues I had before. I just use the gaming mouse that came with the laptop. That solved the problem. But I shouldn't have to resort to using the mouse :( *pissed at asus* same here, it stops reacting by freezing, then when I tap the pad the cursor jumps to the lower part of the screen. It also zooms in on the screen almost everyday nonstop. It drives me nuts! , when I called to complain, the stupid customer service rep acted like he didn't know what I was talikng about, I told him to stop acting like he didn't know. I knew there were a lot a lot a lot of people complaining about this issue. He told me to reinstall the drivers from the website. I did, it works for a little bit, then goes back to the same issues I had before. I just use the gaming mouse that... » Read More same here, it stops reacting by freezing, then when I tap the pad the cursor jumps to the lower part of the screen. It also zooms in on the screen almost everyday nonstop. It drives me nuts! , when I called to complain, the stupid customer service rep acted like he didn't know what I was talikng about, I told him to stop acting like he didn't know. I knew there were a lot a lot a lot of people complaining about this issue. He told me to reinstall the drivers from the website. I did, it works for a little bit, then goes back to the same issues I had before. I just use the gaming mouse that came with the laptop. That solved the problem. But I shouldn't have to resort to using the mouse :( *pissed at asus* « Show Less
1172387
Hi, are you sure you've connected the keyboard ? and if so, please contact us via email and let us know your order ID, then we will send you a new one.Thanks .
1514407
yes. it happens to me too rarely though. I suspect is the software and not the keyboard it self. I also use the arrows to drive.
340517
Hi I purchased two of these for family members and they both say the keyboard works great and they aren't having any issues. I believe yours may be defective.
615588
Mine was like this right out of the box. At first I thought it was just me, with gaming, my fingers don't hit the keys directly on dead-center. But even typing, it's really bad. I've only had this keyboard -maybe- a month, actually USING it for about a week. I'm about to pull my old keyboard out to use... you know, the one I bought this one to replace it with. I think this keyboard would only be useful to someone who can't see AND can't type well at all.
628585
I'm sorry, but I don't know what to tell you. I haven't had such a problem with mine. Perhaps something is faulty with the keyboard, or maybe you need a different adaptor. My daughter had problems with hers, but it was not the connection. Turns out her mother board tor something was faulty in the tablet itself.
2164935
I don't have a specific answer for you, but I have found this keyboard and mouse fairly unstable. The cursor jumps around and there are delays from keystokes to screen. I once found a new driver to download. If you haven't searched the Logitech website, you might want to do that.
947012
We had the same issue. We purchsed the adapter. We never were able to get the keyboard to work. I thought that the keyboard was faulty, so I purchased another. Same problem.
327566
I have Windows 8.1 and the mouse works but not the keyboard. I found a few other people with the same problem. I am not sure if i should refund or replace because its broke for me errr....
290235
Mine is still working. Every once in a while it takes off on it's own. The only reason I am still using it is the keyboard is eazy to see. It still works fair. It was worth what I paid for it.
1612669
All the drivers are up to date, and a driver cannot be forced either. I contacted Mad Catz who now state that I have the older version of this keyboard(bought from Amazon a year ago), and that there are problems with Windows 8 as I suspected. They stated they are working on it. In fairness to Windows 8, that I love by the way, this is the only problem not easily solved. Just beware when you buy this that you get the updated version. The reduced ones are probably being sold off because of this issue. I will meanwhile keep mine, just in case they update the driver, as it is a very good product when functioning. Many thanks for all of your responses. All the drivers are up to date, and a driver cannot be forced either. I contacted Mad Catz who now state that I have the older version of this keyboard(bought from Amazon a year ago), and that there are problems with Windows 8 as I suspected. They stated they are working on it. In fairness to Windows 8, that I love by the way, this is the only problem not easily solved. Just beware when you buy this that you get the updated version. The reduced ones are probably being sold off because of this issue. I will meanwhile keep mine, just in case they update the driver, as it is a very good... » Read More All the drivers are up to date, and a driver cannot be forced either. I contacted Mad Catz who now state that I have the older version of this keyboard(bought from Amazon a year ago), and that there are problems with Windows 8 as I suspected. They stated they are working on it. In fairness to Windows 8, that I love by the way, this is the only problem not easily solved. Just beware when you buy this that you get the updated version. The reduced ones are probably being sold off because of this issue. I will meanwhile keep mine, just in case they update the driver, as it is a very good product when functioning. Many thanks for all of your responses. « Show Less