Do you ship in pack to keep it cold? It says to keep refrigerated
1977723
No AMAZON does not. If you look at different places online, some of them do ship them with ICE packs. You should choose overnight shipping!!! :)
61180
You would have to see whether your courier company can get it to its destination in 3-4 days. I know DHL provides refrigeration services as well in case the package is held up in customs. If it arrives and the ice pack is still cold although not icy, it should be ok.
2110205
Linda..we keep heat sensitive products refrigerated until shipping and ship them with an ice pack
1569355
i keep it in the refrigerator... pretty sure it needs to be...mine did not ship with ice and i was NOT happy about that I even asked BEFORE if they would they said yes but did not...: (
932116
We ship all probiotics with an ice pack. However, in accordance to the manufacturer's shipping policy, the ice packs will not remain frozen. As long as the probiotics are shipped with a frozen ice pack, there potency will be maintained during transit, even if the ice pack is completely warm and thawed upon arrival.
530055
Yes! They are packed in an insulated box with ice packs. So when you get them they are still cold and you just have to put them directly into the refrigerator.
252012
We ship all probiotics with an ice pack. However, in accordance to the manufacturer's shipping policy, the ice packs will not remain frozen. As long as the probiotics are shipped with a frozen ice pack, there potency will be maintained during transit, even if the ice pack is completely warm and thawed upon arrival. THDV Staff
28949
Does not need refrigeration @ home (stated on pkg). I keep mine @ rm temp. Does not ship with "cool packs."
194052
Hi Ana,Thank you for contacting with us. We will ship out the product with ice pack if the product need to ship via ice pack. Otherwise we can't ship the product with ice pack.Thank You.
508577
We ship all probiotics with an ice pack. However, in accordance to the manufacturer's shipping policy, the ice packs will not remain frozen. As long as the probiotics are shipped with a frozen ice pack, there potency will be maintained during transit, even if the ice pack is completely warm and thawed upon arrival.THDV Staff
1215140
Hello! We do not use refrigerated carriers to ship orders. Please be assured that the product is hermetically sealed and the probiotic count exceeds the label claim to ensure all label claims hold true at the point of receipt for the customer. Refrigeration is recommended once opened. We hope this information is helpful!
1356196
Sorry we do not ship this product with any refrigeration or cold packs....House of Nutrition
1723135
I always kept mine in the fridge and it didn't come with a cold pack I think the only danger is that the culture will die
2112142
Mine was not shipped with a cold pack; however, the contents seemed OK for us. It was firmly packed.
1752539
Hello Valued Customer, We do not ship any of our product cold-packed or refrigerated. You can be assured the ship time is not long enough to require any kind of temperature-controlled shipping. After much testing, the quality is not compromised during shipping times.
615193
Yes...Its recommended you put it in the fridge mine has always been shipped without a cooling protection
2042150
Hello Karen, We do ship it frozen and we include ice packs, but very likely the product will not arrive frozen to its destination. I hope this answers your question!