The two screws that secure the Rock Tamers to the hitch have been lost, how do I get those two screws replaced?
1983744
Go to a hardware store and get two new screws/bolts. Make sure you get two nuts to lock them down. I have always made sure the nuts are tight and have had no problems.
1512258
I had to replace them also I got them aty local hardware use a screw and nut to hold thhem onthe pplastic and just revit them on the covers
850004
Try a Google search for Heath Outdoor Product, get their contact number and see if u can order parts from them. Since u ordered from Amazon they make them handle it, which means returning the pole pack to Amazon for a replacement. Good Luck!
933528
Brice, Thanks for the update on your review. We are very glad to have made the best out of a disappointing situation. We notice that the question you asked here was posted before you received the service parts on Monday. We hope that the replacement parts resolved this issue. If not, our customer service team is standing by. Phone: 800-345-6007 Email: info@getearthquake.com Thank You Ardisam Customer Service
400475
Suggest you go to Baja directly. Send them a photo of the broken part. They sell parts. Good luck!
748769
Only had mine since December 2014 and haven't needed parts yet. Have you tried to contact customer service at www.rockler.com?
1775202
I am having the same problem! I have adjusted the screw and still no luck. I am at the point of getting rid of it and buying a new one. Very disappointing, especially considering how expensive they are. Wish I could be more help
820984
Directly from allen sports. Their customer service is amazing! I think the extra hitches are $7
2248923
I just went out and checked, it is sealed on the backside of mine, only a short hitch will fit!
2246492
I'd suggest taking the screws you do have to home Depot or lowes, they could tell you which screws would match. Or contact the company, they might send replacements for you.
28068
While I have not had the need to request missing or broken parts for the equipment, my sense is that Great Northern's customer service department would be able to provide the replacement bolt or screw ... or at least direct you for such a purchase. Have you tried their website?
700240
I wish I could help. I watched a video to learn to replace mine too but my screw holes were like in the video.
231408
you would have to contact amazon and let them know that your missing those parts. im suprised the bolts were missing.
83886
There were four screws at each wheel position on the "bed". It was a matter of removing the screws, applying the wheel mounts and screwing the screws back in. There were washers too but not lock washers. I tightened them as tight as I could with my fingers and intended to go get a wrench of some sort -- not a screw driver. But I forgot and used the truck and managed to lose three screws. My husband will be going to the hardware store to purchase more and hopefully find ones that a screw driver can be used. The directions said to put the swivel wheels on the back (under handle) but that only works if you want to pull rather than push. I intend to change my swivel wheels to the front of the truck. There were four screws at each wheel position on the "bed". It was a matter of removing the screws, applying the wheel mounts and screwing the screws back in. There were washers too but not lock washers. I tightened them as tight as I could with my fingers and intended to go get a wrench of some sort -- not a screw driver. But I forgot and used the truck and managed to lose three screws. My husband will be going to the hardware store to purchase more and hopefully find ones that a screw driver can be used. The directions said to put the swivel wheels on the back (under handle) but... » Read More There were four screws at each wheel position on the "bed". It was a matter of removing the screws, applying the wheel mounts and screwing the screws back in. There were washers too but not lock washers. I tightened them as tight as I could with my fingers and intended to go get a wrench of some sort -- not a screw driver. But I forgot and used the truck and managed to lose three screws. My husband will be going to the hardware store to purchase more and hopefully find ones that a screw driver can be used. The directions said to put the swivel wheels on the back (under handle) but that only works if you want to pull rather than push. I intend to change my swivel wheels to the front of the truck. « Show Less
772368
One screw goes into the existing hole and the other needs to be drilled. No worries, small hole in the rear rubber bumper. This attaches to the inside lip of the rear wheel well. The rock guards work great.
2252379
I would go directly to the manufacturer for a replacement. Sometimes they will deal directly with you. I have had surprising good luck with that. Otherwise I would jerry-rig with velcro or keep it in a handlebar pouch. Good luck.
567061
I thought mine was faulty as well. But I was using the wrong bolt for the wrong hole. Bolt should not go all the way through, also it should not stop at flat(not sure the technical term) space -part without the thread. That part should go into the hole about 3mm. Watch this video and you will see what I mean: https://www.youtube.com/watch?v=IP_Wh_-RXzUNow I have nearly zero wobble, I think i will put some "black RTV" soon around the hitch, that should make it even more secure.