How do you stop the continuous crackling sound? I am ready to sent them back. Just got them an hour ago.
2000017
Try turning the volume on the speakers down, and the volume on your computer up.
2000018
I have not experienced that problem. I'm sorry I cannot help you. You might check you connections push the plugs in and out a couple of times as sometimes dirt or some form of corrosion forms on the connections. If not send them back an get another pair.
176440
I have the same problem. These are broken. We should warn people not to buy them. I just didn't bother to return mine.
1402981
Dry them out with a blow dryer if the sound won't return . Return them for a refund. You may want to check the ear plug size I use the largest size to keep water out
825390
These guys do not honor their warranties. Noisy headphones anyway. Get some Sennheisers, or Skull Candy those companies are good
1520244
yea sound is ghosting, just unpair one of the devices. both devices are giving the same sound out.
2255591
I had the same problem, still under warranty, and the company refused to fix them. Do not send them back to B&O; (who wanted $50 to fix mine). Go to a local electronics repair shop. I did that and had them fixed for $5.
362885
I had the same problem. I had to send them back. They sent me a replacement pair and they worked fine.
2196112
Mine never did work right and I sent them back to the company. They refunded my money without any problem. If you go into your Amazon account I believe you can contact the company and tell them what happened.
2268559
Something must have gone wrong, I have been using them for a long time and never experienced that. I would suggest to take them back and either change or get refund.
1009388
I had the same problem. It seems single wire headsets do this repeatedly. The only set I still have that functions is a two into one wire headset that I paid 20 bucks for. I won't be buying another one of these.
1559500
No, I didn't resolve it. I tried 3 different ones, and they all had the same noise. Let me know if you end up going with the same model from a different store, I'm interested to see whether this is a problem with Amazon's batch or the entire line. It's too bad everywhere else is so much more expensive than Amazon though...
596206
I'm not aware of a button which will release a crackling sound. I have not seen the video and mine does not have sound affects.
1080310
Hi Mikael -I don't find any hiss or crackling from the headphones themselves. I use these primarily when on the plane, plugged into my phone, listening to Google Play Music. What I've found is that sometimes, when the headphones are plugged into the phone and the Google Play Music app is open - but no music is playing, there's a bit of background noise. This disappears as music - even very soft - starts up. I believe it's an artifact of Google Play Music and my phone (LG G2 - VS980). I don't believe the PSB m4U2 is causing any of the noise. BTW: these still sound fantastic, and they have become a key part of every plane flight I take -- twice a week, every week. Love them. Hi Mikael -I don't find any hiss or crackling from the headphones themselves. I use these primarily when on the plane, plugged into my phone, listening to Google Play Music. What I've found is that sometimes, when the headphones are plugged into the phone and the Google Play Music app is open - but no music is playing, there's a bit of background noise. This disappears as music - even very soft - starts up. I believe it's an artifact of Google Play Music and my phone (LG G2 - VS980). I don't believe the PSB m4U2 is causing any of the noise. BTW: these still sound fantastic, and... » Read More Hi Mikael -I don't find any hiss or crackling from the headphones themselves. I use these primarily when on the plane, plugged into my phone, listening to Google Play Music. What I've found is that sometimes, when the headphones are plugged into the phone and the Google Play Music app is open - but no music is playing, there's a bit of background noise. This disappears as music - even very soft - starts up. I believe it's an artifact of Google Play Music and my phone (LG G2 - VS980). I don't believe the PSB m4U2 is causing any of the noise. BTW: these still sound fantastic, and they have become a key part of every plane flight I take -- twice a week, every week. Love them. « Show Less
2167110
The same thing happened to me. So I sent it back for a replacement. The same thing happened to that one! So I sent it back for a refund & just gave up on the speakers. I'll save up my money for a brand with higher quality standards!
1665656
I do not have this problem. It could be just a manufacturing error. I would just contact the company about this issue as I do not have this problem with my speakers.
1463102
I have not experienced any problem as described with my speakers. Sorry I can't be of more help.
190238
I have the same problem. I had to go back and use my long cord earphones because of that. Let me know if you find out the warranty. Thanks - Kendal