Which side is up? I think the softer side is, but the edges are all warped (up) on this one and almost tripped me
2010400
The side with the square boxes is the side that should be face down It might take a few days for it to settle maybe?. I've had mine in the kitchen for the better part of 2014 and its been a big help on my feet when cooking and cleaning dishes and stuff.
1283559
I use any side and have never had a problem with fuss getting on the bread. Maybe you got a cloth that has flaws. Sorry to hear. I love mine, never a problem.
1651622
Each person experiences the way an item feels differently, so I cant tell you if it is hard or soft. Sorry
1482902
Ours seem to be fine. Did you try to flip it over and use it on the other side?
1674350
The top side is textured. I think you could just flip it over if you preferred the smooth side. The lazy Susan parts are separate from the glass.
1582307
I got both sides. That bugged me too but the pair was both sides. They work just fine.
932110
Mine is slightly tilted upward because of it hits the base there and the base is vertically straight. Hope this helps.
2264010
Sorry, mine is fine. Can say I use it all the time tho'. But it cleans up well and has not warped
261199
The top side is the smooth side. The bumpy side is to help keep it in place when getting up and down, etc.
1515449
Mine hasn't. It's quite sturdy. I can't see how it would warp. I'm very happy with mine.
1856051
Rough side up is how I placed mine. Makes sense to me to have traction for moving around in an office chair. The mat doesn't slip on the floor.
1394567
John, thanks. When you receive it before it expands, the green/memory foam side is hardest and I think that made me wonder which side was up or down. After it expanded, it was obvious.
994278
I feel like mine has become a fair bit softer in certain spots that are more laid in. The foot end is still pretty stiff but the upper end where we normally sleep sinks in deeper than I like. We've had ours for 2 years now and flipped it once. Not over though just around so the foot end becomes the head end. I actually came to the page today to see if the warranty covers this... sadly it doesn't look like it does.
1429905
Yes. The middle is supposed to be sunken & soft but it's not quite sunken enough; there's still some pressure there. :-/
883057
ok, sorry, guess I wasn't quite understanding what you meant... without any numbers not really sure we could ever figure that out, but I will say--- I was heavy! When you take it out of the box (when it's all flat) it's a beast.... and maybe it was just me, but when you lay it out to unroll it, the wrong side is up, so you have to flip it... which is tough.HOWEVER, I am so serious.... it's the best mattress ever to sleep on!
1872765
You're not doing anything wrong. Some of them come uneven. I need to prop one leg up with a book to keep it level. I really should have returned it, but it seemed too much trouble to do that.
410043
The middle is fairly flat but I couldn't get my head to it because the outer part was too tall. My head was definitely slanted. It was way too hard.