What if the clay inside has broken and when I use it their are strange popping noice?
1983991
This is getting to be a common problem with Vitaclay's pots. Mine cracked after about the 10th use, when I called them they made it sound like it was a freak thing, and that I had to 'buy' another pot, however, more people are reporting this problem. Vitaclay needs to upgrade their pot if possible to a more heat resistant clay, otherwise owners of the units will surely get tired of having to purchase new pots all the time. If they don't correct the problem, the reviews on their product will not bode well for them in regards to potential sales. They have a good concept, but the quality 'has' to be there in today's economic driven market where product information is networked quite fast and efficiently.
1983992
If the clay is broken I would discontinue using it, it could damage the electrical components by leaking out food.
1983993
This is getting to be a common problem with Vitaclay's pots. Mine cracked after about the 10th use, when I called them they made it sound like it was a freak thing, and that I had to 'buy' another pot, however, more people are reporting this problem. Vitaclay needs to upgrade their pot if possible to a more heat resistant clay, otherwise owners of the units will surely get tired of having to purchase new pots all the time. If they don't correct the problem, the reviews on their product will not bode well for them in regards to potential sales. They have a good concept, but the quality 'has' to be there in today's economic driven market where product information is networked quite fast and efficiently. This is getting to be a common problem with Vitaclay's pots. Mine cracked after about the 10th use, when I called them they made it sound like it was a freak thing, and that I had to 'buy' another pot, however, more people are reporting this problem. Vitaclay needs to upgrade their pot if possible to a more heat resistant clay, otherwise owners of the units will surely get tired of having to purchase new pots all the time. If they don't correct the problem, the reviews on their product will not bode well for them in regards to potential sales. They have a good concept, but the quality 'has'... » Read More This is getting to be a common problem with Vitaclay's pots. Mine cracked after about the 10th use, when I called them they made it sound like it was a freak thing, and that I had to 'buy' another pot, however, more people are reporting this problem. Vitaclay needs to upgrade their pot if possible to a more heat resistant clay, otherwise owners of the units will surely get tired of having to purchase new pots all the time. If they don't correct the problem, the reviews on their product will not bode well for them in regards to potential sales. They have a good concept, but the quality 'has' to be there in today's economic driven market where product information is networked quite fast and efficiently. « Show Less
1983994
The popping noise is likely the liquids bubbling and burning on the burner at the base of the unit. You can purchase another clay pot directly from the manufacturer. I've had mine for many years. It's essential to follow the directions on how to care for the pot. I never use dish soap and I always wait for the pot to cool and only use warm water and a plastic scraper to remove stuck-on food. When the pot is hot I am careful never to bump it. It requires a great deal of care, but the benefit of having a natural product is worth it for me.
1983995
Well mine has a hairline crack too. I added more tap water to an already hot pot and it cracked halfway across the bottom. Yes they have replacement pots, but you have to buy the lid too. The replacements only come in sets. Depending on how long you have had the pot will depend on the price. They will give a certain percentage off depending on how many months you had the pot before it got damaged. My quote was $20.00 pot + $20.00 shipping. They also want a picture of your cracked pot. If you are extremely careful with this pot it makes great food, but the clay is delicate. Mine sits in my closet still cracked :( I just use other healthy cookware on the stovetop for now. Well mine has a hairline crack too. I added more tap water to an already hot pot and it cracked halfway across the bottom. Yes they have replacement pots, but you have to buy the lid too. The replacements only come in sets. Depending on how long you have had the pot will depend on the price. They will give a certain percentage off depending on how many months you had the pot before it got damaged. My quote was $20.00 pot + $20.00 shipping. They also want a picture of your cracked pot. If you are extremely careful with this pot it makes great food, but the clay is delicate. Mine sits in my... » Read More Well mine has a hairline crack too. I added more tap water to an already hot pot and it cracked halfway across the bottom. Yes they have replacement pots, but you have to buy the lid too. The replacements only come in sets. Depending on how long you have had the pot will depend on the price. They will give a certain percentage off depending on how many months you had the pot before it got damaged. My quote was $20.00 pot + $20.00 shipping. They also want a picture of your cracked pot. If you are extremely careful with this pot it makes great food, but the clay is delicate. Mine sits in my closet still cracked :( I just use other healthy cookware on the stovetop for now. « Show Less
1583539
I had one of these as well.Mine did the same thing, finally though it away.Bought a stir crazy popper, no problems......
2005406
the first production run had the piece that rubs against the wall a little bit too thin. This could be a problem if the unit is dropped. Go to studpop.com and they'll send you a new one that won't break.
776001
No, it appears something might be loose inside or not functioning. Return to manufacturer for repair for your safety.
94223
It did not happen to me. I have been able to use it again. I suggest that you punch the tip with a nail or similar and take out the small amount of dry loctite
2065092
I sure hope so because we might need to return it. It has a funny sound, not sure if it's broken/cracked or dead or what.
1341190
a piece of it already broke off and I have been using the stove and a big pan and it is probably better. I did call for a new piece and still have not received it. then they want me to send the broken piece back to them. So I kinda wish i had saved my 50 dollars and will just use the stove or go back to wave popcorn. Teresa
1230331
I've never had this happen. I think your container is defective. I would return it.
1198674
I have had this happen to me too. Take the lines apart and use a high power spray to clean the inside out.
1227680
Same thing happened to me...twice. They sent me a replacement the first time. Now I'll try the super glue method. I love the way it works aside from the breaking.
1908921
Make sure you push the wheels in far enough. If I remember correctly, I had to push really hard; you should hear a big "pop" when that in. Hope this helps.
2187489
It's probably not a good idea to put salt in the popper. I can't see a reason for doing it while popping though. There is no warning for not doing it from the manufacturer.
2150079
I have no experience with clay but you could do a test run on a different platter and see how that goes. Sorry I could not be of more help.
1293861
Im not sure. I might would try a more durable clay like some type of polymer clay?
2076580
Maybe. I never had that happen. I think the container would probably crack.
746465
I bought the fountain and it was cracked so I never got to use it, so sorry can not help. I bought the new drinkwell and that is ceramic and round and unless you crack the ceramic, there is nothing to break.
818352
Can you tell me what you told them that they came and did this? Did it do anything for the popping/cracking sound also?Thanks!