My Honeywell 18155 has died. There is no response when I press the on/off button. I have a clean pre-filter installed. Any way to fix this??
1986245
I have three of these units. They run 24/7. I recently had one get noisy and quit working. I have looked inside and I don't believe there is anyway to fix the problem you have. Beyond working with the control pad I wouldn't advise doing anything beyond that if it is under the warranty. I believe the warranty is either 2 or 5 years. I don't have that info out at present. I called the number for service, the call taker wanted the number stamped into the plug on the unit, verified it was under warranty. I still had a box, boxed the unit up and sent it off. It cost me $49 to send it UPS but I got a brand new unit, new filters and all within a few days. For me, the shipping cost was worth it. I got a brand new unit for one I had had for a year or more as I recall.
2158706
Mine died a year ago. I gave up trying to get it to work with all sorts of simple hacks. I wound up going back to the tank water heater.
1045942
mine died before 3 months & tried to get it replaced but ended up buying comparable conair dryer since they did not respond until 3 weeks. needed it & process would be too timely & costly. ditched it & pleased w/conair version. LOL
1947465
We wrote our concerns to the particular fulfillment house that sent us the dehumidifier. They then directed us to the location of an approved appliance place for repair. When they said the dehumidifier was unable to be fixed, we contacted Danby. They made the remedy easy. we have a new dehumidifier, and it works like a champ. I do not expect it to die in a year. Hope this helps.
1255576
I thought mine had died, too. Then I realized that somehow the on/off slide on the cord connecting it to the computer was on "off" I'm sure you are smarter than I was but it has allowed me to enjoy my pad for years! It has been a wonderful product used daily. Hope your answer is just as simple!
62741
I bought it and got no help from Honeywell on how to get service. Finally got DIY security to give me service and I recommend then. I not sure Honeywell understands how to do business.
1911929
How do I find out more? Same problem as others. Hate to replace with new unit if fix available.Any input welcome.Thanks,D.J.Cole
1294103
I have no idea why Amazon sent this to me for a response. I had one for about 6 years and it died so I bought a new one.
864213
Have you turned it off and let it for 20 minutes and turned it back on to reset it? If that doesn't work, please check your owners manual and call them . You may have a defective unit.
1855072
It's probably not dead. Reset unit and it will come to life. Mine did this frequently. Give it a try.
1306001
There is a smell, but it doesnt seem to bother me or my son. I did have this unit for one year and one week and the motor caught fire, unit shut itself off, I happen to be rained out from work this day, smelled the burning smell, pulled the plug, contacted Kaz, who I think owns Honeywell, was sent a prepaid ups postage ticket, sent back the defected one ( I believe in the maker to take back the defected product and have a tech rip it apart and find out why it did what it did to make the product better), as soon as kaz saw tracking number, they sent a new one out to me. I wanted a refund, but kaz said replacement was my only option.I will have to watch the unit now. It does work well, pre-filter grabs so much dust,dirt,hair and has to be replaced every 3 weeks. I don't mind replacing pre-filter every 3 weeks. I see all the stuff it grabs, and seeing all the hair,dust,dirt on the filter, I know it works. Maybe take some pure lavender mixed with water and spay the larger main filter, let dry and see what happens.
1045838
I have two of these. One of mine died recently too. It would beep repeatedly, start up and then just shut off. I didn't pursue it though because I had overfilled it and thought it could be water damage.
1637725
You should have had it unplugged when you put the filter in so then you have to reprogram. That should return it to normal.
1637206
Something must not be set up properly. I would contact Honeywell Customer Support. 1 (877) 841-2840
822263
That was one of my concerns too. I just unplug it. There is no indication in the book. I've tried holding down the reset button. Doesn't work.
307862
That's a new one on me. I haven't dug mine out for the summer just yet. I don't recall if there is a reset button anywhere on either the fan or the remote. Is your's brand new? I can't think of what to try. Maybe unplug it and pull out battery. Plug it back in and see if it works manually. Then see if it will shut off using the remote. I hope you can get it going.. I like mine...
1061538
To clean the screen the owner's book suggest a soft DAMP cloth. However, if you cannot view the "schedule" box and all the boxes across the bottom can be seen, I would think your unit has suffered an electronic failure. I would recommend you call Honeywell or contact there service dept via the web. Like most modern day products with computer type keypads, there are no consumer serviceable parts.