i am unable to claim on my warranty as i cannot find my order, i bought these headphone last year and now they do not work.. 3 year warranty still?
2009824
They have an excellent warranty, but you have to contact RHA, not Amazon. Go to the RHA website.
2009825
Under "Your Account" will be "Your Orders". Go there, and you'll find the order (going back years). From there, you'll see an option for "invoice". That should take care of proof of purchase for getting RHA to cover it under warranty. Than contact RHA through their website.
686634
You have the standard Amazon return policy plus a one year manufacturers warranty. Check krksys.com for more details. Great headphones, by the way.
165352
I just received my headphones from "StashurCash" and I too think I just got ripped off. I haven't opened the packaging yet, but I might just ship them back and hope I get a refund.
801469
send the headphones back with the bill, ahd get a replacement pair. trying to get a knob is a lost cause, because the way the headphones are made by the mfg.
825390
These guys do not honor their warranties. Noisy headphones anyway. Get some Sennheisers, or Skull Candy those companies are good
1832570
I believe that a warranty is available at purchase through amazon but they don't come with one. Most likely because these are refurbs. Hope that sets you straight.
1290222
I suppose, like with any merchandise you buy from Amazon or any retails stores, first thing would be to contact them. I doubt they carry any warranty but it's worth a try. Then you contact the manufacturer. By the time you spent hours and hours on the phone and email, you'd probably be better off getting a new pair for $15.
1612147
I don't know anything about warranty. Can you share why they are not working? Thanks.
759110
Frankie , I'm afraid I am the wrong person to ask this question , I bought 5 of these headphones and not the first one worked , I had to return them and got my money back , I hope you got a pair that worked but as far as your question I can't answer it truthfully , Sorry and good luck ....
627237
I have no idea.. I reside in Singapore thus warranty will not apply in Singapore. I will have to send the earphones back to US for warranty claims but earphones aren't that expensive to ship internationally. If I'm not mistaken the warranty is 1 year.
229112
I just received a pair, and wrote about it here before I saw this. Your story sounds just like mine. Sound is terrible. I wrote Amazon about it. I guess I'll see what they (Amazon) are made of. As what to do. Send them an email. Look for "Contact Us" on one of the help pages.
2208404
Sorry, I don't have any answer for you. You need to try and locate a parts list or service manual for the headphones so that you can get the correct replacement part.
1540797
Check Etymotic's website for their warranty. I'd also check the Etymotic's list (or call them directly) of authorized dealers to make sure Amazon or the Amazon seller is an authorized dealer... Many earphone manufacturers don't honor warranties for products purchased from unauthorized sellers. Lastly, call Square Trade directly to see if they offer a third party warranty. If they do, they can probably set you up with one right then over the phone.
1857962
These headphones come with a 1-year warranty. I had an intermittent noise problem and called them after about 3 months. The customer service was GREAT. The send me a NEW set and re-set the warranty back to a full 1 year. So, if you have a warranty problem within the 1st year, it is no problem. I've only had this second set for about 6 months and they have been great. No further problems. I can't speak to service after the warranty period.
1540800
I believe Etymotic provides a warranty on the headphones. Would recommend view Etymotic home page for warranty information. As far as Square Trade or others...wont recommend using them as they are always strings attached. If buying from Amazon, there's always a limited replacement clause. Like if it wires come apart in 2 days.....you attempt to get a replacement. But no guarantees.
284215
On The Warranty They State That They'll fix Anything But I Tried Getting Mine Fixed But They Never Sent Me A Box To Get It Done. I Was Trying To Get The Material That Goes In Your Ear Fix. It Got Messed Up Close To A Year From When I Purchased It. Plus When They Ask You What Type Of Headphones They Are They Don't Have Them On File For Some Odd Reason. But Overall The Headphones Are Great. The Cons Are Just The Material In The Ear Wears & So Does The Top Material That Sits On Your Head. Hope This Help!
1464356
I not sure if there would be a warranty on a headphone that is discontinued I purchase these headphones and they broke were they swivel on the ear piece they sound really great but they are made of plastic and fragile I ended up buying the studio beats they built alot stronger but the batteries don't last that long hope that answer your question