hi, i bought this item last month and am having a problem with this. i plug in the black cord to make the roller turn and it doesn't work. what do i do now? there is a warrenty
2002191
I'm having the same problem and can't find who to call. DId you have any luck fixing it?
2002192
Not sure why, mine turns fine. Did you turn your nossle itself slightly to make sure it has a good connection in the wall and turn the on/off button on the handle to on??
2002193
Yes there is a warranty. Check to see if the circuit breaker on the power head needs to be reset. That usually is the first issue that needs to be addressed. If there is a height adjustment on the nozzle raise it one level, it also may be too low
762548
Can't help much, because I gave it to a friend. He said that this machine is not worth the money; he couldn't get it to work properly. We just couldn't return it because I purchased it so far in advance of the date I gave it. Not sure about the cord connection; sorry.
852212
Sorry to hear that your machine isn't working. Amazon has a great return policy and I've never had any issues with them providing a refund for defective merchandise. I know that this item is large and not easily returnable, but give them a call.
869042
Call the tech. support number, they are awesome! they gray metal top pulls off, exposing the rollers. You can turn the temp. way down, turn it on so the rollers will move... hope that helps :0)
2022224
Yea im not sure on that. If a second one still giving you problems it could also be your computer or tv outlet. Mine work fine since the beginning and still rolling. I use it everyday since I don't have cable I just now watch everything on the internet. Sorry I cant help you on this one.
2007012
Have you put it in the dryer? I lost one of my best heating pads that way. The only thing that I can recommend is to do what you are already doing and making sure that your contacts at the heating pad are making contact. I ran into a problem like this and had to unplug it from the wall and at the heating pad also, and then making sure everything was making good contact before I plugged it back into the wall. Let me know how it goes, good luck. I have not had this problem with this item as a constant.
903101
Sounds like it is broke to me. My rollers works just fine. However, I was very disappointed with the performance. It took longer to cook on the HDG150 then the time to fire up the BBQ and cook then. My hot dog cooker has been used only twice, and may be donated to Goodwill soon.
428778
I've had the same issue! I had the machine only 2 months before the steamer wand stopped working. I was worried this could happen so have been very careful to make sure I clean the machine while it's still hot to avoid any clogging. I even ran the machine several times with just hot water and I still can't get it to work. It has been out of commission for 3 months now.
430860
I dont know why you are having that problem, i had no such issue. Once i plugged it in using the cord that i received with it, it picked up just fine and i was able to open it. My advice woukld be to contact the seller and explain the issue you are having.
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
2049552
We have been using ours without any problems. You might try cleaning the rollers with a little alcohol & see if that helps.
226059
I also purchased this and love it! My vacuum works so well. Perhaps yours has a glitch or is a lemon for some reason. I know one thing, the manufacturer stands behind their product. Simply contact them through their website and let them know what has happened. They will definitely help you out.They are a family owned company with great values. Contact them!
1875004
As far as my English is good, I think your pasta roller is either defective or you haven't locked properly the desired thinness.Try sending it back to the vendor customer service.
520897
I had the same complaint and an email to the company got only the same non-instruction sheet that came with it which was no help at all. I am using this (and loving it) the same way as I have every other steam setter: Put water in the cup to the line. Use distilled water only. Flip the switch on the steamer to the first line. Once it starts steaming move the switch to the second line. It should start making a clicking noise. Put one roller on and leave it for 15-30 seconds. Don't leave them on too long or they get soggy and will end up making your hair wet. If the roller is too wet, try shaking out the excess water. Take the roller off and roller up your hair. Put the cover over the roller. You can hold the cover over the steamer for a few seconds but I find it makes a crimp in my hair. I have fine hair that is hard to curl so I leave the rollers in for 20-30 minutes before taking them out. You'll have to see what works for your hair. Some suggestions: Don't use tap water. It will end up ruining the steamer. Don't leave the steamer in the water. Once you are done, turn it off and take the steamer out of the water. I also turn it upside and shake out any excess water. Hope this helps.
2257431
The first thing is too make sure the tracks were the rollers go are clean of debris, then turn the power button off for a few seconds then back on, in most cases this will reset the motor and it will work fine from there. If when you turn the power on and you get no response from the motor unit, the power ribbon may be loose or disconnected. if this is the case you will need someone that is pretty handy to get the side off and do the repairs. let me know...been there done that...
2216264
Totally agree!! A frined of mine gave me his becasue the pull cord is broken. I tinkered with it and figured out that it's total junk!!
504847
The only remedy I could recommend would be to get a new plug end & splice it onto the current cord. Of course, once you put electrical tape on it, the plug won't "roll" all the way back in.