Though packed well, the external box was crushed and the lid was cracked to pieces in the unopened box. Can just the lid be replaced?
2010540
My lid broke. I contacted the manufacturer, and purchased a replacement from them.
1882041
well.... is the bottom unscrewed at all?? OR if you look inside with a flashlight? is it cracked? that is all i can guess at, maybe they will replace it for free, i would imagine they would anyway. good luck!
1796030
Yep, that's where I put mine. Just leave it in the box it came in sans the lid of course
1018863
I just got mine, despite being in a white sleeve part of the box was still crushed.
1697471
I have never tried to do that. When the bottle cracked, I went to the supply place and bought another one. I cannot remember where I sent for it, sorry.
2126503
No they are wrapped in a thin protective sleeve and placed in a cardboard box that has dividers. If any of they come chipped they will replace. I had a lid that was chipped and they mailed me a new one
1176527
I did not get a new lid. I just threw mine away and kept the bottom bowl only. I would contact Nordic Ware. I am sure they could help you.
770919
Yes you can, the lid is a separate piece, it's not attached to the main box.
1412713
I contacted the company directly and was able to order a replacement lid.http://highwave.bigcartel.com/product/joemo-tc-replacement-top
798338
Packing/shipping was perfect. It came as a box, within a box, within a box, surrounded by bubble wrap. I wouldn't worry about it being damaged. Amazon's CS is top notch, anyway, and would definitely help you out in the unlikely chance that something does happen.
1937460
This carries an amazon warranty as well as seller warranty and you need to contact the seller thru amazon and they will probably send you a new lid free of charge
798846
Hi Joanne, I would contact Home Essentials. Del Sol was my seller so they gave me a new lid. Follow Kayla's advice below to contact your seller.
69434
Hmm, I don't think they can send disassembled... You can try to call the seller/store and see what they can do.
787227
No! Mine was vacuum packed, so I opened it carefully and poured it into another (larger) container, crumbling it up as I "poured" it. It's been fine!
131646
I need a replacement lid also but haven't really looked. Would love to know if you find one.
109375
I dearly wish you had asked this two weeks ago. I received my Thermos and the liner was pulverized. I tried desperately to find a new liner, but they are no longer made. You have to buy a whole new Thermos. So I finally threw away a perfectly good brand new container and pump assembly. I hope your note goes out to all who order your Thermos. Some of them will certainly arrive with broken glass liners. People need to know that SOMEONE can use the parts. I REALLY HATE throwing away good stuff. I tried giving it away to no avail. It SEEMED worthless without the liner. SORRY! Ivan
989406
I accidently dropped the lid and let the piece go. You may be able to find a shop or person who repairs pottery and porcelain?