Has anyone else exchanged their tablet through Machspeed? How long does this take? My tab was DOA so considering taking this back to the store.
1998923
I have had to exchange twice and am about to again since the third unit has also failed. The turn around time has been about two weeks after I received the RMA number. DO NOT RETURN WITHOUT GETTING AN RMA NUMBER FIRST FROM THEM. My shortest call to date with them has had a waiting time of eight minutes, the longest was 20. If the unit you purchased had an HDMI port, be advised that the replacement will not.
1998924
I just mailed mine back today for a broken power adapter. I'll let you know.
474251
I would definitely go to the Square Trade website to check. I WOULD LOVE TO TELL YOU YOU YES BUT ......Every tablet I have had was brand new. SQUARW Trade will help you therw the best.
1636270
It's funny... I had the same concerns. But there is a new driver that fixed a big portion of that. But truthfully... The tablet draws fine. Most of the jitter I saw on the YouTube demos was due to pulling lines in their software incorrectly. I put out a Web comic each week, and have no problems. Feel free to check out the lines if you're curious. 1d4Rounds.com And contact us on there with any questions... Im happy to answer any questions I can.
589199
I had to return both of my tablets for a refund because neither of them worked properly. I'm sorry. I wish I could help you more.
1501568
That's why when I'm an early adopter for any tech, I would always buy from Costco. They give you a 90 day return policy.Otherwise, I would wait a couple months after release to see how the product actually does if I don't have that nice return policy.I got my Galaxy Tab 10.1 through Costco and I am thinking of returning it in October as I don't really have a need for the tablet.
1243711
If you haven't had it long I recommend contacting Fast Touch company, maybe they send you a new charger or tablet. There is paperwork with the tablet usually has customer service number. If you just got and it was Amazon purchase Amazon usually will send you a different tablet. Some tablets have to be off to get a proper charge.
1538347
I would like to buy one of these but it does not show up when I click on tablets, then Samsung? It's not even listed with the other Samsung tablets, it's only showing on the main screen as "new arrival"? Any ideas?
1922955
I just received this tablet, a purchase I made for my granddaughter's birthday. When I went to charge it, the plug does not go into the charging port. I tried my phone charger (android as well), and my son's amazon fire tablet charger, and none of them will go into the port. Has anyone else had this problem, or do you believe the tablet I received is defective and I should return for replacement?
1460787
Hi,I got the same tablet that you bought but I dont have any problems. Sorry I can`t help you there.
541770
wish I knew... after my issues.. we went to factory reset.. and sartedover.. ironically.. she is howling behind me... stupid TABLET... so guess we r doing it AGAIN... fyi the issue now is... screen freezing.. and the charging port!!!! omg!!! its awful....awful... awful.... on both tablets...
869497
No problem! I'll try to do some more testing tonight, but so far I've only tried charging the tablet itself. The only way I was able to verify that it charged was to make note of the battery life before plugging it in, then check the numerical status after 20 minutes. During that time, my battery widget showed an increase from 94% to 97%. I'm not sure if the keyboard dock needs the full 2 A to set off the LED charging indicator (since that's what the OEM AC adapter ouputs) but I'll try it out tonight and report back. Either way, if you're interested in picking one of these up, I just got mine for $60 shipped from buy.com No problem! I'll try to do some more testing tonight, but so far I've only tried charging the tablet itself. The only way I was able to verify that it charged was to make note of the battery life before plugging it in, then check the numerical status after 20 minutes. During that time, my battery widget showed an increase from 94% to 97%. I'm not sure if the keyboard dock needs the full 2 A to set off the LED charging indicator (since that's what the OEM AC adapter ouputs) but I'll try it out tonight and report back. Either way, if you're interested in picking one of these up, I just got... » Read More No problem! I'll try to do some more testing tonight, but so far I've only tried charging the tablet itself. The only way I was able to verify that it charged was to make note of the battery life before plugging it in, then check the numerical status after 20 minutes. During that time, my battery widget showed an increase from 94% to 97%. I'm not sure if the keyboard dock needs the full 2 A to set off the LED charging indicator (since that's what the OEM AC adapter ouputs) but I'll try it out tonight and report back. Either way, if you're interested in picking one of these up, I just got mine for $60 shipped from buy.com « Show Less
554834
I am sorry I can not help. The tablet I got lasted less than 90 days and I got mine in July 2013.I have nothing good to say about the product, yet maybe others might have had better luck.
1268756
I sent that tablet back. It was crap. If you call amazon, they should set you up with tech support number
454390
i am afraid i can't help you a whole lot. my tablet took a charge but didn't last long, and when it did you could not download any google android etc... the screen would go blank and also freeze up. needless to say i sent it back. but i also had a problem on the refund with the supplier. all in all it was a bad experience to say the least. if it were me in your position and your within the 30 day window of return i would do so. sorry about the lack of helpful info to figure out the thing , i just got tired of messing with it.
1804326
You can go to www.kocaso.com/usa and see FAQ and maybe find your answer? Or if the Tablet is still under Warranty(1) Year from Kocaso,Get a RMA .See Customer Service for that.
1514507
I have it, its my first foray into the tablet market. Been on laptops for the last 10 years and pcs before that. For an entry tab its freakin awesome. Especially at the price point, and considering the bugginess of honeycomb I am actually betting on the android community having a better version of froyo just for this tab.
2232019
Hello. Due to Amazon regulations we cannot post a contact here for communication outside of Amazon; However, if you go into your account, find your order for this tablet and click on contact seller you can contact us so that we can assist you with any issues. Thank you