I have had the pump for three months and now it has quit. Do you not guarantee for more than a month? This is really aggrivating.
1974049
If you have a mustang there is a reset button behind the driver side trunk panel i would try that before changing out again
1974050
The warranty for the pump is 1 year/12 months. You should contact airtex for reinbursment providing you installing the pump correctly and did not abuse it.
2231661
Our pump works perfectly and is very quiet. It sounds as though you may have a faulty pump.
399756
Call Breville directly, If you've had the coffee machine less then a year I would call the company tell them whats going on with yours, my first one did that after 30 days Hope you are still in the warranty time frame. They are junk! Im on my 3rd one and I really would just rather get my money back.
866913
I do not know the exact details of the warranty period. I only know that the pump that I received was damaged in shipment to me and Ag South replaced the pump promptly with not questions and provided me info for returning the damaged pump to the vendor. I would contact the vendor and discuss the problem with them and I expect that they will work with you if your request regarding the warranty is reasonable. Bob
1416388
The comment about customer service... they are extremely helpful and happy to replace parts for free. The silicone part wears out which is what causes loss of suction. The time that they wear out ia usually about a month but again, they replace it for free and will even send you extra so you have back up. Milk can get on the cloth piece if you WAY overflow your bottle. Ive been using this pump 5-6 times a day for 7months and never had the milk get on that part unless i turn the whole piece upside down then om done pumping. It is ok for it to get wet, in fact you are suppose to rinse it. It has to be completely dry before you can use it which drying with a towel usually works. The comment about customer service... they are extremely helpful and happy to replace parts for free. The silicone part wears out which is what causes loss of suction. The time that they wear out ia usually about a month but again, they replace it for free and will even send you extra so you have back up. Milk can get on the cloth piece if you WAY overflow your bottle. Ive been using this pump 5-6 times a day for 7months and never had the milk get on that part unless i turn the whole piece upside down then om done pumping. It is ok for it to get wet, in fact you are suppose to rinse it. It... » Read More The comment about customer service... they are extremely helpful and happy to replace parts for free. The silicone part wears out which is what causes loss of suction. The time that they wear out ia usually about a month but again, they replace it for free and will even send you extra so you have back up. Milk can get on the cloth piece if you WAY overflow your bottle. Ive been using this pump 5-6 times a day for 7months and never had the milk get on that part unless i turn the whole piece upside down then om done pumping. It is ok for it to get wet, in fact you are suppose to rinse it. It has to be completely dry before you can use it which drying with a towel usually works. « Show Less
1050678
Mine personally has never done this, but it's possible I might have just got a good one. I also bought mine a few years ago, so maybe they updated something on the pump recently that didn't improve its performance? Did you try swapping out the oil? Maybe you're getting pumps that are coming with expired oil?
2050880
Should have a 1 year warranty and what is the problem with it... pump not working?
506675
either the hose has stopped up or the pump has gone out. mine only lasted 14 months went back to a bissel
243069
I'm going to call them today about mine. I got mine last September for my birthday. I have been having pump issues, as well as it has started to leak underneath. I'm glad to hear you had a positive experience with them. I emailed their customer service department today. I guess I need to call instead. I will do so when I get home. I love my coffee brewer, and I descale it every 4 months religiously (even though I only use bottled water). I will let everyone know the outcome.
580389
Hi Lorena,You may need a new pump. HHow long have you had it? A new pump can easily be attached to the bottom where it pulls out. Contact me at crizbooth@gmail.comThanks
1716806
Keep your fingers crossed not so far. I had a big ceramic one before this and had the same problem. Also this one is so easy to clean that I do it frequently which I think must help to not overwork the pump.
539623
Hi, just be aware that it may fail also with little use. As soon as my warranty was out, my pump failed. They replied to my Amazon review that they'd exchange it but then only offered a discount. Not an honest company.
126628
No, I think you need to get a replacement. Mine stays for 3 months at least meaning more than 10 hours.
52188
The company will send you another one but it took nearly a week for me to get my replacement. Then they wanted me to pay shipping and return my defective one (I did not return it). All together I had to buy THREE of these pumps and I have ONE that works...most of the time. If I were you I'd talk to your Dr. or the hospital where you had your baby and see if you can rent one. That way you know you're getting a good one and it shouldn't cost much. If I had it to do over, I'd either spring for the good/expensive pump or simply rent one from the hospital. This one is terrible, I'm extremely disappointed in the First Years product, customer service and company as a whole! Good luck to you!!!
1230659
Yes, I've started having problems with mine after 7 months. I thought it may be the filter but they said not. They sent me three parts I have to try to replace and see if that works. It seems like the don't want to give out new filters. My suction is fine for about 5 minutes and you can see the diffence. There are no clogs but the motor overheats and shuts down. I'll see what the parts do but I don't thing they are the problem.
1827751
It hasn't happened to me, but I would guess that the pump will continue to run "dry". Probably not a big deal for short periods of time, but could accelerate the wear on the pump.
687544
My name is April and I am in Customer Service and will be more than happy to help resolve your problem.I see you are having an issue with your pump. Please contact me at 800-545-1344 Ext 5200 or email me at aallen@kollerenterprises.com.If my voice mail picks up it means I am helping another customer but your call is important to us so be assured I will return your call, be sure to leave me your phone number.