Can anyone tell me how to get the liquid to come through the top, mine will only work at the second level?
1984506
I didn't have this problem , I poured a gallon of punch in the main bowl and the pump started working instantly, had a good flow before entire gallon was poured.
1984507
I have the same problem..since I bought it I never use it, even I tried to use the water first.
1984508
have u tried running machine w water first? i ask because any sediment in juice or bubbles in pop will cause this issue. if you have already put ur juice or pop in, transfer it to another container and flush the system w water to get the pulp out of the tubes-- or wash them--then go for it again. it takes a few minutes for the liquid to make it to the top, it did this exact thing on me when i had hawaian tropic punch and seven up in and it may be not gaining ground bc of juice pulp or carbination from soda
835749
I had the same problem at first then I discoverd you have to make sure the rubber on the top is pushed all the way down in the cup part and the little push top is in too so there is no air is leaking out when you push down
1677591
There may be too much water in the base, empty it out and let it refill, hope this helps!
888405
Sorry, I have the same issue and didn't know what to do, so I glued the one cup that had cracked at the top seam...which kept the liquid out of the inside gap...other than that, they keep things hot longer, so I keep it with the cracks and all.
374542
I have the same problem. After going through 1 gallon of fluid, it stopped working all together.
1498366
I had the same issue at first. I still don't understand what the top cap is for. To drink out of it, unscrew the whole top. Where you pour the water in is also where you're supposed to drink.
1296450
Have you tried reducing the amount of liquid you put in? I noticed that CO2 would eject through the hole on the neck of the bottle if I had the water level too high. Was pretty simple to cope with. Beyond that, there shouldn't be any other quirks. If they continue, I would contact amazon or the mfctr to see about a replacement unit. We really do love ours.
1543343
You may need to contact the company and ask them. When I first got mind, it did not flow at all so the company sent me a new dispenser (not tank) and then it worked.
2098894
I haven't had that problem. Mine still works fine. Sometimes I have to give the top just a tad extra turn in order to be able to open and pour.
1043046
Fill the container and screw the top back on flip it once quickly to right it - some small amount of water will come out and I haven't found a way not to lose a bit of water when turning it, but it is only a little bit.
816254
Hey Katie, I have one of these(a terrific product). If you still have it(or haven't figured out the problem) try using a very thin metal wire to clean the stem and the valve that makes it froth. I had the same problem and after reaming it out, it went back to working the way it should!
964567
I had the same problem. I started to use a measuring spoon even when told to use just a few drops. It is really about technique. You will slowly tilt till you see liquid coming out and quickly reverse. Sorry I can't be more helpful :( Hope you figure it out.
1590051
Make sure you aren't putting too much water in. I tend to overfill mine and I have a watery mess when I do. There's a fill line and you can't go even the littlest bit over that.
1278579
I had the same problem. What i did on my second bottle was to shake it each time before using and then when it was getting close to the end was adding a bit of water and shaking and micorwave for 10 seconds, seems to get it all. I hope this helps.
1697934
I had the same problem, probably water going from top tank to the bottom one is not fast enough to fill water above the sensor. I was changing level a little bit (adding something very small under the Luma and found the best angle (very small change) and now is working without problems more than 1 year
1292131
Mainly due to the impeller. The top portion must not be working. Did you plug the system in? If you can't here any water movement or the system running, then it has malfunction. Try changing the impeller first.
129509
I had the problem at first too. I discovered when you fill it to the line, it doesn't work. So, I go a little below the line and it works fine. Try that!