does it smell very strong and smoke air at very first plug in turn on the electronic power ?i am so confusing now. please help me. thanks. i just buy this order from your store but i am not sure of mine is defective need exchange or what ? it is brand...
1280475
Mine does not smoke like that. There is something wrong with yours and you ought to return it. My opinion.
823103
Hi. Per manufacturer, it is normal to smell a plastic/electrical small from this unit when it is new.As you use the unit, the smell should become less and less. Eventually you should not smell the plastic/electrical smell any longer. Thank you!
2201752
Dont have that problem, but having installed it myself i can tell you on top of the unit is a section where air can vent thru from the coil, if anything falls in there or its not clean, every time you heat up the coil and anything thats fallin in there can heat up and of course smell, hmmmmm, take a flashlight and look in there or perhaps take the cover off and take a look, other than that it may be a venting problem thru to the outside, the pipe is double, one inside the other, one is for venting the other for fresh air intake, hope this helps, Mike
326677
When using the unit for the first time, you may notice a fine smoke haze. This is normal. It is due to the initial heating of internal components. You shouldn't experience smoking after initial use.
1185735
there is a STRONG odor right out of the box. i dont know what it is, maybe the fire retardant?
823102
No mine's all good but I do have a plug in air purifier next to it. Honestly I never did smell anything sorry your having trouble.
2250715
I notice that my adaptor gets hot but I haven't noticed a burning smell, etc. Is it plugged in tightly? This is my second petmate fountain and I know the adaptor was always hot on the first one also. Sorry I can't be of any more help. I would just check that it is plugged in securely and not partially.
788439
Send it back. Try another one. They arent supposed to smell like that.I bought two and no smell like you describe.
2224578
You might want to consider returning it and getting another one if the smell persists. Ive had mine for almost a year and have never had any issues with oders of any kind. Im thinking something with yours isnt quiet right.. maybe. I like mine so much if it ever quits I'll prob get another one. Dont know if this helps you any but good luck.
1325512
yeah something's wrong then, mine sounds like a jet engine winding up when turned on. And the airflow increases quite a bit from the low to high setting, as well as the feel of suction in the back from the air getting pulled in. Make sure all the filters are pressed all the way in and the back panel is snapped on because it has a safety feature that wont let it turn on when that cover isnt on. If all that is the case and its still not working id return it, the next one will be fine im sure.
275684
Not sure how I got your post but maybe because I bought one? Anyway, I didn't have any problems with the plug. As far as where to return it, I would check for a warranty card in the packaging or google the company online. I googled them before I bought the item to check it out and there might be some information there.
773411
As suggested, I watch for the smoke coming through the vents and immediately close them to continue with the smoking. Make sure that the lid is tight and there will be not smoke problem. The first smoker I received did not have a tight lid - as seen before using - I returned it (no shipping cost to me). After reporting the problem, a new smoker was sent out immediately before I'd shipped the first one back. While the house is not full of smoke, there is a lingering aroma for a day or two. I don't find it unpleasant. It is suggested that the room be vented during the smoking, but I've not found it necessary. Know that it was a good choice for us. As suggested, I watch for the smoke coming through the vents and immediately close them to continue with the smoking. Make sure that the lid is tight and there will be not smoke problem. The first smoker I received did not have a tight lid - as seen before using - I returned it (no shipping cost to me). After reporting the problem, a new smoker was sent out immediately before I'd shipped the first one back. While the house is not full of smoke, there is a lingering aroma for a day or two. I don't find it unpleasant. It is suggested that the room be vented during the smoking, but... » Read More As suggested, I watch for the smoke coming through the vents and immediately close them to continue with the smoking. Make sure that the lid is tight and there will be not smoke problem. The first smoker I received did not have a tight lid - as seen before using - I returned it (no shipping cost to me). After reporting the problem, a new smoker was sent out immediately before I'd shipped the first one back. While the house is not full of smoke, there is a lingering aroma for a day or two. I don't find it unpleasant. It is suggested that the room be vented during the smoking, but I've not found it necessary. Know that it was a good choice for us. « Show Less
723911
I had the same problem. I turned it on high setting and quickly turned it off when I smelled something burning. The next day, I turned it to low, then medium, then high setting with no problem. Not sure where the smell comes from.
1264059
Hello how are you Dear I just receive my item and during whene I put in the power it stop and make noise like (puk) means it's look like 220 power not 110 should you right on the item during whene the person will buy should have a question about the power please try to do something for me please send a email about it its damage now .Thank you I will not send a good feedback thank you again .
849152
Not sure, maybe it's old? Mine did not and doesn't smell bad now. Good luck.
636094
Based on my experience with the product, I suspect that the review you reference was done by someone who either had a defective unit (I don't know how good their quality control is, or who didn't ensure that the seal was tight before starting smoking. Mine arrives with a fairly loose fit between the lid and the pan, but I followed the instructions in the instruction manual and I haven't had any problems with too much smoke escaping. Some escapes, certainly, but not enough to result in anything more than a slight smell of smoke (which I don't mind). Keeping a window open nearby (if your local weather allows it) should eliminate that problem entirely. Based on my experience with the product, I suspect that the review you reference was done by someone who either had a defective unit (I don't know how good their quality control is, or who didn't ensure that the seal was tight before starting smoking. Mine arrives with a fairly loose fit between the lid and the pan, but I followed the instructions in the instruction manual and I haven't had any problems with too much smoke escaping. Some escapes, certainly, but not enough to result in anything more than a slight smell of smoke (which I don't mind). Keeping a window open nearby (if your... » Read More Based on my experience with the product, I suspect that the review you reference was done by someone who either had a defective unit (I don't know how good their quality control is, or who didn't ensure that the seal was tight before starting smoking. Mine arrives with a fairly loose fit between the lid and the pan, but I followed the instructions in the instruction manual and I haven't had any problems with too much smoke escaping. Some escapes, certainly, but not enough to result in anything more than a slight smell of smoke (which I don't mind). Keeping a window open nearby (if your local weather allows it) should eliminate that problem entirely. « Show Less
1274536
Mine smoked when I plugged it in the first time, using the appropriate adaptor. I live in Australia.