purchased the above listed product today. Unfortunately, it does not work. When I dock it with ASUS RT tablet, there is no vibration and keyboard does not respondidng. However, it is not fully charged yet. Can you help me out? purchased the above listed product today. Unfortunately, it does not work. When I dock it with ASUS RT tablet, there is no vibration and keyboard does not respondidng. However, it is not fully... » Read More purchased the above listed product today. Unfortunately, it does not work. When I dock it with ASUS RT tablet, there is no vibration and keyboard does not respondidng. However, it is not fully charged yet. Can you help me out? « Show Less
1993343
For the very first time you really need to allow it to fully charge. You should eject and redock the tablet. If the battery is very low you might not get the vibration. However, look for the power cord indicator connection that you see with a laptop.
1993344
connecting the keyboard is tricky and has to be placed just right once you connect use the charger to charge both units at once. Or trying charging the tablet and key board separately then join together. I love mine and use it all the time. I hope this helps
891755
I would dock the tablet with the keyboard and plug the charger into the keyboard overnight (about 12 hours). We had to do this before it would "vibrate" when docked.
1993345
I experienced the same issue from time. It sometimes worked when I use the brutal force to connect the keyboard and the tablet. After a while the tablet was damaged by that. The screen has a vertical black area above the connection port. My suggestion is not to use the keyboard at all. Just return it.
1254044
I haven't had that exact issue but I did have problems with the mouse/track pad not working right all of the sudden and I called ASUS tech support and they had me re-install the drivers for it which fixed the problem immediately. Maybe you just need to re-install some keyboard drivers, call ASUS they will walk you through it step by step or find another solution. Good luck! 888-678-3688 or customer service 877-339-2787
590419
Hi Ron, The first thing I would do is make sure the keyboard is fully charged. If the red light is on then you need to recharge the keyboard. If the light is blue (charged) I would make sure the bluetooth feature is enabled. You would do that by checking your settings. Once those two things are working properly you should be able to use it again if it worked before. Good luck with that!
1948165
Keyboard should be charged. Turn it off and on, It will start pairing. I think it goes to power save mode if not being used. so turning off and on again will make this work. Thanks
533397
When I've used it the on screen keyboard hasn't come up. But if I don't turn on the keyboard, then "Yes" the tablet keyboard comes up. This Newstyle keyboard doesn't hold a charge very long.
869497
No problem! I'll try to do some more testing tonight, but so far I've only tried charging the tablet itself. The only way I was able to verify that it charged was to make note of the battery life before plugging it in, then check the numerical status after 20 minutes. During that time, my battery widget showed an increase from 94% to 97%. I'm not sure if the keyboard dock needs the full 2 A to set off the LED charging indicator (since that's what the OEM AC adapter ouputs) but I'll try it out tonight and report back. Either way, if you're interested in picking one of these up, I just got mine for $60 shipped from buy.com No problem! I'll try to do some more testing tonight, but so far I've only tried charging the tablet itself. The only way I was able to verify that it charged was to make note of the battery life before plugging it in, then check the numerical status after 20 minutes. During that time, my battery widget showed an increase from 94% to 97%. I'm not sure if the keyboard dock needs the full 2 A to set off the LED charging indicator (since that's what the OEM AC adapter ouputs) but I'll try it out tonight and report back. Either way, if you're interested in picking one of these up, I just got... » Read More No problem! I'll try to do some more testing tonight, but so far I've only tried charging the tablet itself. The only way I was able to verify that it charged was to make note of the battery life before plugging it in, then check the numerical status after 20 minutes. During that time, my battery widget showed an increase from 94% to 97%. I'm not sure if the keyboard dock needs the full 2 A to set off the LED charging indicator (since that's what the OEM AC adapter ouputs) but I'll try it out tonight and report back. Either way, if you're interested in picking one of these up, I just got mine for $60 shipped from buy.com « Show Less
1122586
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to... » Read More Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. « Show Less
2115460
I have the same issue plus some extra issues as well. My keyboard never worked ok. I ended up without using it. Is still on the original box because i cannot work like that. Nice design but with too man problems. Not a good keyboard.
2067371
I bought this as well and I can't get my tablet to work on it either. It has been sitting, unused since the day it arrived. I contacted the seller about this issue and they told me that I might need another plug for it to work. I would have expected this item to be in working condition, not have to spend more money to get it running. I wish I could help you more with this issue, but it looks like we bought a nice case with a keyboard for decoration.
97641
I had to return mine because of the same problem. The case of the tablet was misaligned with the hardware inside, make it next to impossible to insert the cable. When we finally got it connected, the keyboard only worked sporadically, so we returned it. I'm going to buy a different brand.
1403127
I do not think that it is a problem with the keyboard but with your tablet. I would think that if you completely log out and come back on that it will be resolved. Good luck!
792298
The dock doesnt charge your tablet. But u can plug in your tablet while your using the keyboard
1122589
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support. UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved.
804251
Dear,I recommend that you first charge your keyboard with the power, then you need to activate the bluetooth on the tablet and then sync when you activate the keyboard after loaded, insurance will appear on the active tablet. You hope you can resolve it.Greetings.
1372602
I have not been able to find the keyboard dock or any other dock for this tablet since Asus discontinued this model of tablet. The other docks will not work on this tablet since the connections are proprietary. However Amazon sells a nice cover/stand for this model that I use with Microsoft's Bluetooth mobile keyboard (which Amazon also has), and I find that combo works really well.
683051
I'm sorry i had the same problem and the keyboard i never got to work.. i really liked the product but not able to use it correctly.
964031
No, it does not work. I bought docks twice and returned because it did not work. Don't even waist your time, external keyboards work fine and also are much ligter to carry.