Did the handle come loose when you ordered yours? Ours is sitting on top and we're afraid to try and install it without breaking the handle.
1982351
No, sorry I hit yes on accident.. thought it was "yes I would answer". Been using mine daily ever since I got it and have had no issues with the handle what so ever. In fact mine is still rather stiff and does not fall down.
1353300
I have had this problem also.. could also be why my handle recently came off from the constant up and down. Mine never went down all the wsy just a notch or 2
1323181
Sorry I can't help because the contractor installed it. I did notice a few dings around the frame which indicated he had some trouble with it so you're not alone. It 's really beautiful so hope you can get it to fit. Mine snaps shut tight so I wonder if yours was damaged in shipping. Good luck
2120786
My handle also broke. I found a replacement broom handle at home depot that fit the threads in the broom head. it seems they're pretty standard. I brought the broom head to make sure the handle fit!
602548
I had the same problem but realized that there was not enough pressure. If you tighten it more it should lock into place, also make sure the door is pressed down all the way before snapping the handle down.
1343871
No, but you have to really make sure the handle is on correctly. It took my husband a little bit to figure it out and putting his entire body weight on it to get it in right.
658199
we installed ours with the handle towards the front not towards the side as pictured. an option that might work for you.
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
1524056
No. You might not have it seated properly (installed correctly) I think I had that problem when I installed mine
1620978
Hi Cheryl, I had a very hard time with this also. I loosened the tension all the way & enlisted my wife's help. I held up the handles and my wife connected the hook. It took the two of us to finally get it. I think we were trying too hard; because, it just kind of went into place. Sorry, it's hard to explain what we did. It was very frustrating. Good luck
1069910
The handle was already attached, i haven't tried to remove it. if you did remove it, you would have a gapinghole at the top.
2068889
I think my husband had an issue with that as well. We had a terrible time with alignment and then my husband noticed that the "hood" was bent on the one side at the bottom. The only way he was able to get it to fit was to use either a hammer with a towel around it to get it into place. We would have sent it back, but it is the last step of the assembly process and by that time, we had spent so much time getting everything else assembled that we didn't have the strength to take it all apart and try to re-pack it for return. Unfortunately, he passed away 9 months ago, so I am not able to give you the specifics that he would have been able to. I think my husband had an issue with that as well. We had a terrible time with alignment and then my husband noticed that the "hood" was bent on the one side at the bottom. The only way he was able to get it to fit was to use either a hammer with a towel around it to get it into place. We would have sent it back, but it is the last step of the assembly process and by that time, we had spent so much time getting everything else assembled that we didn't have the strength to take it all apart and try to re-pack it for return. Unfortunately, he passed away 9 months ago, so I am not... » Read More I think my husband had an issue with that as well. We had a terrible time with alignment and then my husband noticed that the "hood" was bent on the one side at the bottom. The only way he was able to get it to fit was to use either a hammer with a towel around it to get it into place. We would have sent it back, but it is the last step of the assembly process and by that time, we had spent so much time getting everything else assembled that we didn't have the strength to take it all apart and try to re-pack it for return. Unfortunately, he passed away 9 months ago, so I am not able to give you the specifics that he would have been able to. « Show Less
609452
I had the exact same problem! I finally just pulled the handle straight out with pretty strong force and it came out. Good luck.
1365593
This is part of the issue I have had from the beginning. Try turning the knob situated above the handle. It locks the unit in place if you have it seated properly. I hope that helps...
449686
I went and checked on mine. Best I can tell you have to remove the screws attaching the back rest to the handles. Then it looks like you can remove the handles (although I did not try). The back rest should slid up and out. This would not be something you would want to do regularly, I would think.
1096291
We only screw it in to hand tightness. We've never had a problem. I know this sounds dumb, but have you tried putting in different?
1248386
The handle was already attached when we received our's. Either they have changed their assembly process or you received one that is not fully assembled or is defective.