Unfortunately it always leaked so I would take it apart and re-assemble. I dropped the top plastic tank. Can I buy another one?
2011723
You'd have to contact the manufacturer at info@zenwateronline.com or call them at 949-698-6333. I'm sure they can help you there. Good luck!
2011724
Mine has never leaked so I'm not sure. You may want to contact the company and ask them.
2011725
one time i had a leak, it was caused by putting more water in the top than needed in the bottom half...do not put more water than has been used i eyeball the measure with my fingers the height of the water missing in the bottom and put the same measure of water in the top......no more leaks !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2011726
When I received my unit, the dispensing valve had a manufacturer's defect. In order to get it replaced, I was going to have to repackage the entire unit and mail it back for a replacement. I opted for the discount offered me if I kept it and replaced the valve myself. I did not ask about purchasing the separate components, but I would think they would be available. Hope it goes well for you.
1767960
I also had replaced mine since the tank leaked. Not sure of the model number; however, I understand that this model does tend to leak. Good luck!
1504158
Take it apart it is not that hard to do.The plastic piece is usually broken if it needs replace.These are notorious for breaking.I replaced mine three times (granted twice were still under warranty).good luck
1186155
Don't know for sure, but try contacting them about your concern. It wouldn't take much to fix the problem, just more packing to keep the tank from sliding back & forth in the box.
833808
Dear Valued Customer, the plastic piece should be fix firmly to the cold tank by attaching the prong of the plastic piece to the metal prong of the tank. Please give us a call at 855 458 6468 if you need further assistance.
768060
As far as I know, no- you cannot find replacement parts. I have two of these and am about to have to buy a third because one of my cats keeps stealing / shredding the rubber plastic gasket that you press on to the bottom of the locking lid. If I find any suitable replacement parts I will let you know!
1569577
Replace the entire unit; at least, that's what the folks at InSinkErator told me. The unit I had did not feature a replaceable connection at the top which is where it leaked.....
1807344
Unscrew the top where there water goes in and dump it OK ! I broke one of my fittings where the O-rings are so I can't use mine the company doesn't back up are respond there worthless.
2037349
I couldn't tell you but it doesn't look like it would be easily replaced. My tank broke while cleaning it and I bought a replacement tank and it broke again while cleaning it, so I switched to a completely different tank.
577592
Yes. I have however heard that the plastic connectors have a tendency to break. If your going to use these make sure it's hooked up outside the tank so you can replace it easily
815747
You could open the bimottom and have the container sitting directly below it but the top of the tank would have to be kind of connected or sealed to the warerer. I can see it working if you are handy.
1285396
My first one leaked like yours. I threw it away and bought a new one. The new one has not leaked I would say return it!
1563230
Mine always leaked and we could never stop it. We tried plumber's tape,etc. We owned this for years and the top cracked the last time we tried to put a new filter in it. The top was always hard to unscrew.
1149818
Oh, mine also came badly broken. But I bought the same one from a store locally. I would not recommend ordering an aquarium if at all possible. I ordered 3 from 3 different places, all came broken.
978809
There is paperwork and an ordering form for replacement parts that comes with the tank. You have to call the company for that item as it is not available anywhere else. In my opinion all replacement parts should be available right here at Amazon. It is not always easy to reach customer service at the company.
1095531
I followed the suggestion of a few other people on here and disassembled it completely and put it back together. I have two and they haven't leaked.
1517378
I had the same situation and couldn't find anyone to replace it so I just bought the whole thing. Since then I thought of perhaps a boating replacement for seats etc might be able to do it.