One of my cups has leakage at the sealed hole in the bottom and water leaking in between during wash - what should I do now for return / replacement?
1990977
Sorry, I did not know the answer off the top of my head, but my contact at Ozeri said that you should contact them at 1-877-299-1296 or support@ozeri.com, so they can further assist you. They're really very patients, and understandable there, and I'm sure will give you the answers you're looking for. Have a great day!
2196216
Did you notice a rubber washer? It sounds like the washer may have not been seated properly so water leaked in it.
613740
No, I have not had any leaking, I have washed it many times, even put it in the dishwasher, but no leaking, it must be a defective mug, sorry.
356688
Go to Waterworkshealth.com. In the return policy section there's info on replacements and a customer service number.
1443389
mine works but leaks water from the bottom- I can't find my warranty info :( makes me sad because I really do like this coffeemaker
1654150
Check your receipt from Amazon for the company who supplied the chubby mug. I had a leaky one and I contacted them through the procedures stated on Amazon for defective mdse. You should be able to do it this way and explain what you need. One of my mugs came from a company called Clockwork Synergy, LLC. Good Luck
833449
If this happened to me I woulld get ahold of the company keurig. They are very helpful!!
835744
i have had this happen,its because it didnt get a proper hole punched in the bottom or the top of the k cup,just redo and you should be good to go,,some brand of the k cups are a little diff
365711
Yes -- appears to be leaking from the bottom of the machine. Tried using it in "real-time" (made coffee immediately after adding water instead of using programmable mode) and still have the issue.
1287876
Depends on where it is leaking. Use teflon tape on the thread or check the washers.
1993
Because it is leaking. I had the same problem and called Hamilton Beach and they are sending me a new unit. Had a choice of whether to wait until the end of the month when they will have a new improved one of the same model or a different model. I chose to go for a different model. All I had to pay is $13.00 for shipping.
659004
My return was through amazon soon after the purchase. I believe you need to register the product with the company (if you haven't already) and contact them for a replacement. Even though they have a guarantee, I believe it's for defects only...good luck!
2203035
We've had the same issue with our coffee maker. Unscrewed the plate on the bottom of the machine and found an orange "rubber" water hose had cracked and is leaking. I was able to remove the hose, off the cracked portion and reinstall with just enough length remaining, though this will probably happen again. I will go to a hardware store to look for replacement hose materials, its not too hard to replace with a needle nose pliers or forceps are best. I don't know if this is an issue with cheap materials or city water issues, nevertheless I was disappointed and will not be buying another Cuisinart. Its only about 1.5 yrs old.
984123
I've had my cups for a few years now and the markings are just a clear as they were the day I bought them. And I don't treat them gingerly either. They are thrown in the washer, left to soak in soapy water, scrubbed with rough scrubbers. I can scratch it with my fingernail and it won't budge!
1576870
Mine did not leak, you prob already saw this but I'll say it anyway, there is a plug in the bottom of the water tub to let the water drain out, is that closed all the way? If it is I would contact the maker.
2199338
I would say since you have already opened the Oxyclean (to find the shattered cup) it might be a tad difficult to return (spillage and all) ... in the meantime, let Amazon know what happened so they have a heads up (they are truly wonderful with customer service they are very quick to respond. In the meantime, 1/3 to 1/2 cup should be fine. And.. like the other response said, a really bad stain may not come out the first time around but give it another spin thru the wash cycle and it fade away. Oxyclean is a really good product ... and Amazon is very good at working to keep customers happy.
1940561
I didn't have a problem with my cups fitting so, in your case, there must have been either an error in the holder size or cup size. I would ask the company to send you a new (and matching this time) set of cups and holders.