My Honeywell EnergySmart Baseboard Heater, HZ-817 stopped working. It won't heat up at all and fan doesn't work. Is there an easy fix. Help!
2008710
Seems the latest batch have that issue... Mine is beyond return so I threw it away and bought a different heater... shame that the quality of the product went down hill as I have a unit I bought a few years back that is still running strong
2008711
If the light is on and it's not heating... it sounds like the kill switch was triggered. If you bought it recently through Amazon, you still might be able to return it and get a refund. The warranty policy seemed like a raw deal, but you could also go that route and hope to have it back before the end of winter...
2008712
Hi, the exact same thing happened to me. The good news is that Honeywell gives a 3 year warranty on these units. They contract out to a company at www.kaz.com. If you go to their site you can request to have the unit returned for repair or replacement. You will have to pay for shipping to them but, they will likely send you a brand new replacement and they pay for that shipping. FYI they will ask for proof of purchase so if you still have your ebay confirmations (as I did) you're doing ok. Good luck!
2253617
Call Masterbuilt customer service for replacement parts for the unit. I think I read somewhere that the newer models have replaceable heating elements. I would call the company just to be safe.
1492923
Check the red over load button on the back of the heater. Check the power supply of the outlet plugged into. If that checks out ok, it is defective and you need to return it under warranty.
2233396
I had the same problem. I first replaced the over protection switch and the hi limit switch. heater then came on and as you have it just ran hot even in air dry, so I replaced the thermostat and the heater still remain hot and brightly glowing. I talked to a repairman and he said to check the heater for a short to ground. It was shorted. Replaced the element that only had one of the ceramic element holders broke. This fixed my problem. I hope this helps.
990534
I called my provider (Customer Service). They said it would work. If they won't tell you ask for the supervisor. My Honeywell has worked fine for almost two years.
780212
On my unit there is a reset button on the back panel near the top in the middle of the panel. I turned mine over intentionally to make sure the heating elements would power down and they did. I had to press the reset button to restart the heater.
721753
did you ever get your steamer to work. I have to keep hitting the reset button. It only last a couple of minutes and the steam quits again. Someone said I may need a new thermostat. Just wondering if you found a fix or tossed it!
1177356
Beverly, you didn't state your model or how old the unit, but one common weak link is the on/off switch may be faulty, the second primary failure mode would be the heater coil/thermostat and would generally be cheaper to buy a new one than try and fix. If you have a handyman around he should be able to check out the on/off switch.
1273407
I have not had t installed yet.But we have one that was already installed for a wallboard heater and I believe it is the same model.Or close to it.I would suggest contacting Aube or Honeywell just to be sure though.
339790
I had the same problem and was told by their customer service that a bad batch of thermostats was installed in some units. They are sending me a new thermostat, which i guess i will install myself. I also have had two issues now with the on/off switch not working properly. I am sorry I bought this unit.
1185674
Hello, The Lifesmart Heater i bought never worked good. I believe that i got a defective model. I fixed it myself and found loose wire connections inside of the unit. It reduces my electrical bill about 25% but i use two heaters in my house. One is the Lifesmart 1500 and the other is a different model Diva Tranquility 1500 model. I like the Diva model much better and the two infrared heaters combined heat my entire house well. My home is 1,260 sq. ft. and i set the heaters at 65 degrees and dont use my big whole house heater all winter. I do save some electricity in Kentucky. Our electric is expensive here and higher than a lot of other places we lived. I hope this helps you out! Hello, The Lifesmart Heater i bought never worked good. I believe that i got a defective model. I fixed it myself and found loose wire connections inside of the unit. It reduces my electrical bill about 25% but i use two heaters in my house. One is the Lifesmart 1500 and the other is a different model Diva Tranquility 1500 model. I like the Diva model much better and the two infrared heaters combined heat my entire house well. My home is 1,260 sq. ft. and i set the heaters at 65 degrees and dont use my big whole house heater all winter. I do save some electricity in Kentucky. Our electric... » Read More Hello, The Lifesmart Heater i bought never worked good. I believe that i got a defective model. I fixed it myself and found loose wire connections inside of the unit. It reduces my electrical bill about 25% but i use two heaters in my house. One is the Lifesmart 1500 and the other is a different model Diva Tranquility 1500 model. I like the Diva model much better and the two infrared heaters combined heat my entire house well. My home is 1,260 sq. ft. and i set the heaters at 65 degrees and dont use my big whole house heater all winter. I do save some electricity in Kentucky. Our electric is expensive here and higher than a lot of other places we lived. I hope this helps you out! « Show Less
2019777
If you are using the remote you might want to check the timer setting. if that is not it I heater has a very good customer service department. here is the website. www.iheaterstore.com/
1480631
Just make sure you set the new one to the correct time zone. Its buried somewhere in the Honeywell software options. Mine reset to the incorrect time as well (after I manually reset the time.) I'm in AZ and the daylight savings option was throwing everything off.
1405174
Hi,I don't know. Sounds like a software change. I would contact Honeywell directly.Good luckRob
1452205
Sorry I cannot help you there. When I bought mine I am not sure if the fan was defective but when I turned it on it bearly, I mean bearly blew any heat, so I sent it back to Amazon and did not get a new one.
2258386
Just so you know I ended up returning this product for a Honeywell. Stopped working after a few uses! I believe I used a small drill bit and created a hole. Not very smart engineering. Good luck.
1160897
Do a little experimenting before you blame the heater. Submerge the heater in a bowl of ice water and plug the heater into an indoor GFI socket near the kitchen sink to see if it really is the heater or the socket. In my case, it turned out that the outdoor GFI plug was not completely resetting when I pushed the reset. Plug in a lamp when resetting the GFI until you know the socket is live. Toggle the reset button a few times, then try your heater. If it trips the GFI, you should be able to hear a distinct click. Personally, I have not had a good experience trying to contact the manufacturer. Good luck.