I just assembled this and the seat doesn't lift all the way. It also comes off every time you try to lift it. Anyone else have this problem?
1993925
Good afternoon, that seat enters precione it seems strange not quite understand because they can not adjust. should read the instructions for better advice.anything let me know for how it went. thank you
146019
When I put this chair together it was tough!! I had to have my son help me hold the back when putting on the legs, it was not fitting right with the holes we really had to use a lot of strength to get it to match up, at first I put the back on backwards....Good Luck. I also remember having to go to the hardware store to buy some washers they shorted me.
197805
Yes, I just got my bike and the seat wobbles a lot. I crammed some cardbd in where it appeared to be wobbling, but it only improved a bit. Does anyone have any suggestions???
1637139
Yes, I often have to reset the bars to get the seat to open. I love the seat but this is a problem. It is easy to reset though. I have done it many times without much trouble
1461499
We had the same issues. My husband tried to fix it by putting in extra washers on the uneven leg. But it kept on coming off. He must have fixed it a couple of times before it finally stayed on. the best thing is to request the company to give you the correct sized legs.
1823293
No the top does not life completely off. There is a thin layer of plastic that lifts up (you can see the lip of it in the photo) not sure why other than to be a guide for sitting bigger things on it?
510687
Please check if it is assembled correctly. Otherwise it may be quality issue. Please contact the customer service directly.
1446243
I think if I can get the seat stabilized it will be comfortable. Have tightend the screws as noted above. Up/down movement has stopped, but the seat still moves left to right when riding. Anyone else having this problem?
1517845
Try sewing it together with waxed thread. It won't be adjustable but it won't mar the seat. Also the waxed thread is super strong.
462886
I actually bought this for my mother, and I remember we had a tough time getting it to raise all the way when we first tried it. It's been too long and I can't remember exactly what we did to get it to release... but you might try pushing down on it and then release it to see if that helps ... I just searched Google and found this page, and yes now I remember we had to reset the weight setting ... it says to Push down on the upholstered part of the cushion, causing it to &#64258;ex outward. This allows the lifting mechanism to swing freely. (The Uplift cushion is designed to &#64258;ex this way thousands of times. Flexing will not damage the product.) Look at this link http://www.medicalsuppliescanada.ca/documents/seat-assist-user-guide-english.pdf Good luck and God bless!!
2275790
I had the same issue. Eventually the assembly fell apart and I ended up returning it. Sorry couldn't say anything positive here!
1050488
I have the same chair and have a exact same problem. I bought this chair few month agofrom Amazon.I tried to fix it but there is no way to fix it... We should ask to replace it...
1322370
I had the same difficulty when I was attempting to assemble the stool. Initially, I just sat on it, and the weight brought it down was you moved the hand lever. Once you put the chair on it it works fine, by itself. It had me confused for a few minutes, but trust me once the chair is on it works and I have had no problem once the chair was assembled
240896
I would contact the manufacturer. Ours is still solid as a rock and we've had it for almost a year. Perhaps a defect in the construction. From other comments I've read about this bench the seller is prompt and courteous in responding to problems with their product. They may just ship you another one. Worth a try.
747320
I just purchased and received this chair and I'm having the same problem with the back of the chair slowly falling back flat when the footrest is up, I figured out that if I don't put the footrest up the back of the chair is locked in place and doesn't move...soooooo.....I went on Amazon and purchased an Ottoman footrest for those times when I want the back of the chair to stay put.
2130349
We don't seem to have this problem. Be sure all the packing tape has been removed, and also if you put down the stablelizing bar, that you put it up to close. We just pull up on the seat and push in. Hope you have better luck.
1567343
I remember having the same problem. Try something different for the spacer or cut the spacer in half. Once you get it to snap together, it will be fine. It has been assembled and in heavy use by my 5 year old since I bought it.