My scale has broken after very infrequent use while being carefully looked after :( is this normal?
176370
Mine broke after 2 months of daily use. Numbers went up and down frantically, and the unit would not turn off. I changed the batteries out, but that didn't help. Not sure what happened.
176371
I owned one of these, or something similar. I used it for at least 2-3 years, but then didn't use it much. When I went back to it, the digital readout was missing pieces. I ended up tossing it, but it lasted quite a while before it broke. I agree with another commenter: if it broke quickly, notify the people you bought it from.
176372
Same here - only used it a few times. Took it out to start using regularly - removed and changed batteries (no corrosion) and it won't work!
176373
No. Mine gets used constantly and it is still fine. I would contact the seller or manufacturer.
176374
It is "abby normal"! Check to see if the battery is still good and also check to see if it has leaked and corroded the contacts. If the battery contacts ARE corroded they can be cleaned with sand paper until they shine bright. Install a good battery and check for normal operation. Electronic gear can die at any time or live forever, no telling. Good luck!
124314
You must be very careful when you change the battery not to turn the scale upside down and press down. I read this in one of the reviews before I bought my scale. I don't know how to fix the problem.
2277658
If you've been able to use it before and this just suddenly happened, it's probably broken. The same thing happened to mine after only two weeks. I had cleaned it twice before this occurred, so I know that wasn't the cause. I returned mine to Amazon.
1305673
There is a warranty BUT it requires returning the scale to the manufacture which is in China -- this is cost prohibitive and makes it unlikely to be done. I have another My Weigh scale too (75# capacity) and it has worked great for 4 years now. The power supply came with the unit and works great. It also comes with a USB cord that when plugged into a 12v or 110v adapter will power the unit. Also works on AA batteries (4 if I remember correctly) and have been using one in this mode where I don't have 110v power for over a week on a single set of batteries.
205554
Yes, and you will continue to see this. It's the minerals from your water. You have to clean and descale it regularly, using either vinegar or citric acid. A tablespoon or two of vinegar in your water when it begins to get flaky or when the sides of the unit begin to look frosted. Run the unit through a cycle, drain it, then run at least two more loads of just water through it. Should remove all the scale. I usually do this about once every two months. Also the little filter on the floor of the inside of the unit, the steel mesh one, comes off and should be scrubbed with a toothbrush or something similar to unclog it.
1904051
My scale has only written this when it is unstable, about 2 times. I make sure that the surface the scale is on is straight. no papers or anything keeping it unsettled. I start it up again sometimes or check the batteries. It is a great product and I wish you well.
1859080
I would recommend you find a higher quality scale. I am not happy with ours
1285466
Your scale says hi? weird. There is several reasons a scale does that. One being too much weight, two someone programed it that way (my bro did that to me before), or three the batteries are dying.
1149091
Could be damaged. The scale should be perfectly straight with any curvature. I bought a pair of these about a month ago and they are in great shape. So my suggestion would to return them for an exchange or refund.
1807638
Just call up the manufacturer, let them know the situation and they'll tell you where to send it back. You must have your receipt. Also, you'll probably incur the expense of shipping it back to them. I just returned a TANITA IronMan scale that came with a 10 yr. guarantee, and that stopped working after 6 years. TANITA decided not to fix it and sent me a brand new scale. I'm sure Philips Sonicare will be just as reliable. Take advantage of the guarantee.
503476
You have to recalibrated it. That should work. And try to put it in one place when you weigh yourself dont keep moving it to different places. I always take my scale in the bathroom and no where else, and I haven't had any problems since I purchased it. I had it for about 3 months Are you being careful how you handle it ? If not that could be the problem. And remember it has to be on a flat surface. You cannot weigh yourself on carpet or any surface that's not flat.
46012
I've had my scale for a few years and have replaced the batteries once, and I use this daily.
1506111
I answered this incorrectly before. It seems when the scale is moved it does need to be re-calibrated so to speak. It won't be accurate at first weigh, but get on it again and it will weigh correctly.
420959
Just use a soft damp cloth and wipe it. There is information in the printed matter to tell you just about everything you need to know. I love this scale.
1107456
I have only just bought my scales Esther so cannot help but I suggest you write to the company you bought it from for their advice! That is what I would do:)
28069
The only time I had this trouble was when I forgot & placed the scale on my rug. When I saw the inconsistent reading I remembered to place it on a hard surface. Then it worked fine. My Fiancé also use it & it is right on the money. If it keeps being like this, I would call the company & send it back. Sounds like you covered all the major areas so I feel that would be your next move.
954048
Hello Pavan. I understand you are experiencing difficulties with your product. Perhaps there is a reason for the fluctuation. Have you placed the scale on a steady surface, free of movement and/or vibration? For further assistance, you can contact me directly via email [esty@measupro.com] or telephone [855-797-2253]. Kind regards, Esty Smart Weigh Scales