where to return it for a refund
1978297
For $6.99 postage fee the company sent a replacement. The replacement doesn't appear to be brand new. If this one breaks I am done with this product.
1942567
If you purchased it from Amazon directly it can easily be returned if defective. They are great about returns
1104614
Write back to the vendor, via Amazon, and let them know. They did refund one of my purchases.
111749
Amazon should give you return instructions. I've had no trouble with returns in the past.
2114168
There is nothing you could do except try to return it. I bought mine and enjoyed it for a whole hour and still can't return it! (Fred).
596197
Unless the item's description expressly states that there are no returns allowed and you purchased it through Amazon.com, then if it is a defective product, you should get a refund within 30 days from Amazon. Furthermore, if it is defective, then Amazon will pay the return shipping and handling charge.
637189
no there is not. I have had the same problem so this device was useless. I would suggest that you try to return it but unless you are a lawyer or have the money to hire one, that is not an option. Amazon and the Ergo people have draconian measures in place to prevent anyone from getting a refund.
925672
Same thing happened to me! But luckily I actually COULD return it. You just need a receipt.
78025
Hi Susanna,You can return for refund this phone for the first 30 days after you receive it. This is the warranty period.
1508597
This is why I returned my latest one and wrote an update to my review. Amazon is selling a different unit than is advertised, and doesn't really care. When I contacted them about this, and very explicitly told them why I was returning the item, they refunded my money, but on the refund stated, "reason for refund: arrived late." Good luck getting your money back, if that's what you want.
1755529
I returned the product and got refund. It was not new. I found another provider and they sold new product.
249393
I had the same problem. I went to another site and got a better battery for half the price. Still no response about my refund. Good luck
1224940
go back to the amazon main menu..u should see at the bottom caption that says (let us help you). then click returns are easy..
2270017
If it is still within the return period with Amazon please request return to Amazon for refund
1983453
I am not sure, but I was able to return it to AMAZON without charge. I received a refund withing a few days.
2134644
Speaking as another customer, if you're dissatisfied, pack it back up and return it. Ask for a replacement - tell them you ordered a new item, and they sent you a used one.
1528100
Not sure, i sent it back right after christmas and have yet to be refunded, im going to hve to call and check on my return!