Does anyone know the process of requesting a warranty replacement? I have had it for 7 months and it sounds like the bearings are going out.
2010239
This is from the seller's [Low Baller] storefront - Contact this seller Phone: 909-979-7392 Not sure if this was the one I used, but recently I received one that sounded like a bearing was bad, they were very helpful and shipped a new one very quickly. Good luck.
2275932
No warranty that I know of. But, the first one that I received had disassembled a ball bearing of unique design. They requested that I return the defective unit (with a prepaid UPS label). I returned the unit and a new one appeared pretty rapidly. All of that said, the do not stock any parts. The bearings that might give problems some day and nothing of the sort (and in the right size) seems to exist in the US. These were made on the shop floor, no one stocks them. If I have another bearing fail I expect to replace all 8 with something available here, which will likely require new link arms ( 4). Not a big thing - but . . . And, it is a neat toy. It will be presented as a Christmas present.
461654
Would luv to help but just don't know. Maybe you can contact the seller; he should have an interchange manual.Main thing I do know is I'll never own another Husky though. Mine had 64 hours when the spindle went out and they laughed at me. Once I tore it down, I learned the upper bearing is a sealed unit. When you grease the spindle, you're only greasing the lower one. The top one burned up and seized. They looked at under warranty because of noise. They said they don't warrant noises, just broken parts. Two weeks later (and warranty ran out one week earlier), it went out and I found two weak idlers that I changed at the same time.Again, wish I could help you. Would luv to help but just don't know. Maybe you can contact the seller; he should have an interchange manual.Main thing I do know is I'll never own another Husky though. Mine had 64 hours when the spindle went out and they laughed at me. Once I tore it down, I learned the upper bearing is a sealed unit. When you grease the spindle, you're only greasing the lower one. The top one burned up and seized. They looked at under warranty because of noise. They said they don't warrant noises, just broken parts. Two weeks later (and warranty ran out one week earlier), it went out and I found... » Read More Would luv to help but just don't know. Maybe you can contact the seller; he should have an interchange manual.Main thing I do know is I'll never own another Husky though. Mine had 64 hours when the spindle went out and they laughed at me. Once I tore it down, I learned the upper bearing is a sealed unit. When you grease the spindle, you're only greasing the lower one. The top one burned up and seized. They looked at under warranty because of noise. They said they don't warrant noises, just broken parts. Two weeks later (and warranty ran out one week earlier), it went out and I found two weak idlers that I changed at the same time.Again, wish I could help you. « Show Less
1953783
Yes. It is time to replace it. I have the same problem now. It is supposed to last seven years.
522627
Before you buy a new one (they're not cheap), contact the distributor/manufacturer about any warranty that might cover your situation. There known issues Sounds like you just got this model. recently.
2078890
that was the first thing that broke on mine too the ball bearings just froze up the second time used. if you find out would love it if you shared how.
1828355
I have had no issues with my wheels; however, I am not rough with my equipment. Replacement would require that you be a little handy with tools. You can find caster wheels at Lowe's , Home Depot or here at Amazon.
1001581
That's not happened to me so I have no experience with obtaining parts. I agree with the previous 2 answers especially with taking the online approach. I would also check if there were any warranty centers in your area and contact them. Good luck!
737816
Good luck, my motor blew after 6 months, i don't know how to contact them....loved it while it worked.
865163
I just got my unit also about two weeks ago and notice a somewhat annoying creeking and clicking sound with every rotation. I have written to the sellers about this but have not received any reply. Will have to call to get an answer.
1928516
Yes that rattling is unusual and probably means the bearing are going bad...sorry to tell you that?
1992681
I'm not sure what mine is without taking apart. I do know my board lasted less than 60 days!
1436512
I got mine in mid-September 2014 and it seems like the lift mechanism is failing. The stool does not stay lifted to the full height, wobbles, and makes a sproingy/springy sound. I just contacted Vandue (the vendor) about repairing or replacing it. I may look into spending more in the hopes of getting something better. I will try to remember to update this based on the feedback I receive from Vandue. I will check to see if this is under any kind of warranty as well.
1932461
The motor is burnt out I had the same problem .I contacted the company 2 times with no response My unit is only 45 days old. Good luck getting it repaired under warranty.
496486
I would send it back and get a replacement. I've had mine for over 7-8 years and no issues.
1027110
i got mine from bed bath and beyond and they said they'd warrantee it for life-despite the mfg 1 or 2 year warrantee- its probably the ultrasonic unit with the small round screen and my guess is hard to replace yourself-
1011356
Contact the retailer they will make good on it. I had a problem with mine and they replaced it.