How do you install the new firmware onto this wireless extender? NetGear will not support this product through phone or email.
2001405
If you have firmware version V1.1.0.12 there is no other firmware needed. If you have a question: http://kb.netgear.com/app/answers/detail/a_id/14239/~/wn2000rpt-faqs
2001406
I have not updated my firmware but here's a link the the PDF user Manuel that show you how. http://www.downloads.netgear.com/files/GDC/WN2000RPT/WN2000RPT_UM_8Dec10.pdf
2001407
I had that same issue. Netgear wants you to pay for their assistance. V1.1.0.12 is all you need. Check the links below for the users manual.
2001408
If you have firmware version V1.1.0.12 there is no other firmware needed.If you have a question:http://kb.netgear.com/app/answers/detail/a_id/14239/~/wn2000rpt-faqs
1118680
Netgear has excellent customer service, while I cannot answer your question I'm fairly sure they would be happy to if you asked them. Here is a quote from a message I got from them with some links that might be helpful." Please remember that whenever you have trouble that there are several options for us to assist. You can contact our support team at support.netgear.com, ask a question on our forums: forum1.netgear.com, or you can email us directly at amazon@netgear.com."
510056
I had the same problem and Netgear won't do a thing if it's more than 12 mos. old #netgear
1352132
I never got it working. Netgear wouldn't support it, because the unit was "out of date". Very dissapointing transaction.
887535
Hi, My advice is to return that piece of garbage,I bought it but I installed like a month and a half after, the worse router I ever had, very poor signal range, connection drops constantly, I tried to return it but it was too late, I threw 70 bucks to the garbage, if you can, again stay away from that router it will give you many headaches. It is the last time I buy a Netgear product. Good luck!
1867009
Sorry Josh, I can't help you. My Netgear N900 is broken a long time and I don't understand by computer....
1588139
You do not install anything. You hit a button on the modem & then a button on the extender. It is very easy!
1959642
Our extenders work with all standard Wi-Fi routers (IEEE and Wi-Fi certified). Unfortunately there are some rare cases where our extenders may not work with non-standard routers or routers with altered firmware such as those from 3rd party sources or proprietary firmware, such as those from certain ISPs. We would need to know the model of the modem. Please call our tech support line at 888-573-8820 and a technician can determine if the unit you have works.
800508
I'm not an expert with this but it sounds to me like you might be looking for a small hole on the extender. In that hole is a small button that can only be reached with a paper clip and helps set the extender to connect with the router you own. Mine works great now, but I needed to call the toll free number to NETGEAR which is where my problem were solved in the end. Good luck!
904562
Contact Netgear if you dare to. They farm out the free support to 3rd party's who try to trick you into buying 3rd party support services via credit card. Last time I tried to use them, that's what happened and the support portion was completely worthless. I figured out my solution on my own and by Google searches etc. I value Netgear products but they really fail big on the free support. Not to mention, heavy accents which are hard to understand.
1358311
Mine worked fine. Then it updated the firmware and after that it keeps saying cannot connect to the internet. My DHCP is already on..so don't know what else to fix. Will try to shut down and restart everything. Let me see if that works. Annoying. I heard complaints about network on Sony and decided to buy this. May be time to get Sony!
1976193
To be totally honest...have no idea. Wish I could have been more helpful. But I'm def going to be buying a more powerful one as the netgear one that I have isn't doing the job as I have way tooooo many wireless "things" working off that one router, even with the extender, still no good. Not sure which one I'm getting. Good luck
1551539
Hey Marjorie. Upgrading the router's firmware could help. http://www.belkin.com/us/support-article?articleNum=10797 You can reach us at BelkinCares@belkin.com for assistance.
2095865
We trashed ours as it never worked longer than two weeks. We updated it like Netgear said. Very disappointed in their product. Just won't work.
35022
What you have to do is to call your Internet provider, if the Netgear is compatible to its service. As for me i called AT&T.;
1461748
I contacted NetGear and they were extremely worried about when I purchased it. Once we finally figured that out and found out that it was out of warranty, their representative told me their best suggestion to correct it was to throw it away.
589977
You have to download a "beta" driver from Netgear, but the Beta driver works great for my Windows 8.1 systems.. The drivers on my CD were for only Windows 7. The download process was easy.