Why did some customers receive a different bottle that pictured and with serial/ bare code missing or altered? I really want to purchase but concerned
43219
deceptive. do not purchase. the package that I paid full price for was definitely previously opened / used. the online code was removed from the package.
43220
It looks like Amazon or the Vendor are cutting out the code that is inside the box that allows you to get refills and register your product. It also means the seal on the box was never original and was replaced. Deceptive indeed.
35761
I did not recognize a code because I didn't look for it. The box was well wrapped and the bottle and fragrance is the same as the one at Macys. I know that sometimes you can use the code to see special offers online also it is used to trace check to see if the product is authentic.
307686
This product also comes in a 180 count bottle, and I would assume that they inserted the wrong photo. For 180, i pay something over $20
1910561
It might be a posting error. Also the label that is posted is the old label. I recently bought a bottle and the label is different this time. It still state red marine algae plus.
101858
Both bottles look like that but neither one has a "peel here" label. Why am I being asked this?
381683
You need to contact the company from which you purchased this. The tamper is part of the package; apparently, it was omitted in error.
1873929
I hadn't thought to check as I still had some Sublime left and this was my back-up. The bottle is different than the one I bought from Nordstrom's. It was roundish. This one is a Joy bottle but with Sublime written on it. I also checked the bottom and the info was put on with a printed plastic vs my Joy and Sublime have white print on the bottom. Also the top with the JP has a strange circle around it. Last, I tried the smell test. It could be after finding all these differences but the new stuff seems to have a slight, subtle sharpness. Guess I'll stick to Nordstrom's after this.
737745
If you item came wrapped in cellophane, then you received a authentic product. Sometimes, the manufacturer has a bad batch and a few don't smell the same. All of our merchandise comes directly from the manufacturer. I suggest you exchange it for another bottle.
1463223
The order I received did not come with bottle pumps. Also, I question whether the product was pureology.
175342
I am not selling this, I just purchased one from Amazon. There must be a mixup.
1978617
Hi P.A., The barcodes on my bottles are covered as well but I have no doubt this product is from the ENJOY Company. I have checked the fine print for the company name and these products are made in the USA. I have used ENJOY off and On for quite some time and the same quality is there as far as how my hair feels leaving it soft, shiny and feeling thick. It may be because of the discounted price they had to type in the dollar amount instead of scanning. Some companies may sell their products in there stores for a higher price than what they would sell them for on the internet. If they scan them in the store using the bar code that would be the higher price. When they sell on the internet they key in the dollar amount for the lower price. I am just using that as an example for a possibility. I prefer purchasing ENJOY on the internet for the better price. I hope I was able to help. Thank you.
142997
I ordered mine from Amazon, and mine seemed like it was completely sealed, but I'm missing the Secret Service code. My barcode/UPC is still there, and the cellophane looked okay, but no secret service code. I'm wondering if I should return it. I'm not particularly worried about the code, but I do want an authentic product.
1976095
I too noticed the change of capsule color. I am sure it is legit. I just wish the manufacturers would put themselves in the consumers mind set and understand it could be cause for concern. Some acknowledgement on the box would be nice.
639143
Thanks for asking...... Never checked it until now and the only thing I can find is 8/15 LOT 00021 and don't see a year unless 00021 means 20021 which I will check with Sam's Club who distributes it. If you want to check the phone number on the bottle is 1-888-698-5034
1930809
Dara, We are aware of the label issue and it is being addressed on two fronts. Firstly, the newer labels are all printed larger and in a darker color. There was a small printing issue with a particular run of labels, one of which I guess you have. More importantly, over the next couple of months Xfacio Labs Anti Aging Serum will be transitioning to a brand new and much improved bottle on many fronts. The packaging of these bottles will be in a new box that will be much clearer and better printed. We have went to a great deal of research and expense to do this, and you the customer will be the ultimate beneficiary of it. Our next in the line of Anti Aging Products will be released shortly in this new bottle and packaging followed as soon as possible by the Anti Aging Serum. There is no scam here. If you are unsatisfied, simply notify Amazon and you will get back your money. We have thousands of satisfied customers around the world who utilize our product. I do apologize for the label issue that you or any one else are having, but rest assured that it will be a non issue shortly.
444177
That had happened to me before after adding it to my cart, not sure why but I've always gotten the newer bottles!
178927
I received these exact bottles. My order came directly from Pureology, not a distributor. Hope this helps.