I just set up this and water does not flow over the top bowl as shown in all the pictures, there is a small pool of water and it's bubbling, but not flowing like a fountain. Can someone advise how to fix this?
1830332
Make sure the little cap on the top of the water pump is up as close to the stainless steal top as possible. you might have to wiggle it in. That is what happened to me the 1st time I set it up. If that does not work try the little lever on the side of the pump and turn it up a little higher. Hope that helps. I just love ours.
2283837
Didn't have that problem but had a major problem with the water spilling outside the waterfall. Discovered I had to line up all the spouts and covers perfectly. Once I started being careful about this, it's been working like a charm and the cats love it! I read one person complain that he had to refill it more often than his last bowl, but I honestly believe that's because his cats are drinking a lot more each day. I would say if you line everything up and the water doesn't circulate, there is a problem and you should exchange it. Good luck!
1647013
Water should not be coming out of the top. You only see water when you lift to empty bag. Check for hoses connected properly.
997250
Yeah, mine has never been right since day one. For some reason it doesn't fit right on the top right (by the cab) and always lets water in. I was very disappointed but have just lived with it.
104113
I bought this. The water does not go through the filter. It bubbles around the side/rim of the filter to get to the bottom of the flask. I would like to talk to the manufacturer. You would think the water would have to go through the filter to do what needs to be done. A phone number please?
1158671
I just unplugged it to check. Yes, but only a little and only if it's full. There is a little water in the center hole and around the edge of the blue center piece. If you don't have power, just take the top off to make it a regular bowl. I always visually check the fountain when I feed them since I keep somewhat close to their food. I also wash it out about once a week.
1283509
If you overfill it, it doesn't produce mist and therefor the water level doesn't go down. Also, make sure you are using tap water, or as the hilariously translated directions say, water derived from the pipes.
1380275
Mine does have a tiny amount of water remaining but not nearly as much as you have. I don't know if that mean there is something wrong. Perhaps try it running on the intermittent timer compare it to running it continuous.
570975
I have the same issue. I think it is some flaw in the design of the way the bowl and drain connect through the counter top. I have tried several ways to correct the problem, but no luck.
237511
Not enough info to give help. I've used mine dozens of times with no problems. Is air being pumped into the bottle? You should be able to see the water bubbling inside.
1904288
I have seen mixed opinions about the water flow. I personally had this same issue. But I took the filter off the faucet then took unscrewed the filter out of its housing and made sure all the water was out of filter then did the reinstall steps like I was puting a new filter in. I then put the fu lter back on the faucet. Then very slowly turned the water on to slowly fill the filter with water. And behold I got my flow back I had before. I think there was a air pocket in the filter. Give it a try see what you think. i hope this helps let me know.
2010596
Mine did not run at first. It had the circle with the triangle and the water drop indicator. According to the manual the means the tank is full on the tank is not positioned correctly. We are using the gravity drain, but I did notice that the Styrofoam block was in a position where is could not "float". I freed up the block by bending the plastic a little and replaced the tank. Voila.
297642
Hi friend. Did you let the water run for 5 min after initial installation the fist time? It is in the correct position. Also make sure the filter is on the right position. If this keep happening then I believe that it is defective. I hope not.
1890778
If you are talking about the bowl overflowing, I had that problem once after refilling the jug. I find that if you keep the filter clean and do not let the water bowl itself get too empty before refilling the jug it does not get so high in the bowl that it overflows.
1667912
We have two of these sinks. Neither of them appear to have that problem. I did not note this in my review. You don't even notice the overflow unless you take the time to stick your head in the bowl and look for it! Sinks are great. We love them!!
1481347
The fill float may be stuck. I would call Water Boss tech support and ask them how to check it. Even no salt in the bin, it should not fill that far. With my older model, I had an internal leak tha slowly dripped water into the bin, filling it with water a few days after I siphoned it out. I bought a new one after that, as it was 10 years old and out of warranty, even though it should not have happened.
668410
brenda : always best to confer with the manufacturer, but i would check two things first ..... 1) the temperature control on the front - increases or decreases warmth 2) the p.s.i. of the water pressure going into the unit may be impaired ..... rendering the unit down to a trickle ...... or also the flow could be constricted due to another problem in the line. it is difficult to diagnose not being there on premises. i have 5 units in my home and they are all working as they should. good luck. bill