replacement bottoms I was missing one cheesecake bottom when this arrived. How can I get replacement? I do not want to return the entire pan. Appreciate your help.
1996053
No, Amazon wants the whole thing back. I was missing two disks. After making enough noise, Amazon offered to refund 20% of the price ($3?). Such a waste and not the best customer service.
1996054
I almost sent mine back as it looked like three disks were missing. I accidentally dropped a disk on the floor and another disk appeared from beneath it. Eventually I found all the others; just be sure to check and see whether or not some disks may be stuck to the others before you declare them missing.
1473358
Not cheap, but you can order a dozen replacement disks from KitchenKrafts.com. But if it CAME missing one, I'd contact the seller (Amazon?) customer service - maybe they'll send you a replacement bottom.
1996055
I contacted Norpro directly for replacement disks for the mini cheesecake pans. They were very helpful and have replacement disks for all of their pans. You can contact them at norpro.com. I love these pans and have not had any problems. I own 9 of them so far and plan on getting more as I have a great demand for the cheesecake bites.
1626096
I was unable to get just the tray replaced when mine came the same way. Go to the site where it was purchased (mine was Amazon), tell them your problem. They will email you a paid return sticker. Put it on your box and return the entire unit. You should receive your replacement soon.
603217
Where will I find replacement covers for bottom plate and a replacement water vessel for placing water for steam. My cover is totally worn out and the plastic steam reservoir is leaking, please help me find these items. Singer is no help with these questions and act like they don't know what I'm talking about.
2067663
Make sure you have the appropriate amount of water per type of food you are cooking. If that doesn't help cal them:) They have great customer service I would call them and they will probably send a replacement!
1427467
My cakes are slipping out when I turn them upside down too. I noticed you're Chinese? Are you making a Chinese style chiffon cake? That's what I'm making. If you were able to remedy this problem please let me know what you did as I can no longer return the pan and it's going to be a waste. Thanks!
1938126
I would consider contacting the seller and asking their store if they know of where you could possibly order an extra piece. Or if all else fails...google it :)
1773372
Go to the online site of the maker of the skillet. They should have the replacement parts available. Good Luck.
952153
Contact Ronco. A friend of mine received a rotisserie missing the skewers. She called the toll free number and went to the web site. They have parts.
2239416
I'm sorry you are having such a hard time with your cookware. If you purchased this second set thru QVC, they may take it back,although I don't know how long ago you made your purchase or perhaps it's just this one particular piece and lid that you can have replaced, I would contact QVC since you bought the cookware through them. I personally have not had any issues at all with my cookware, I have been delighted since I took them out of the box. I hope you can get your situation resolved! Lori
751941
I would contact them they have always been good.If they will not take it back because it has been opened ask if they will give you a discount on a different order.
979901
You need to return it for replacement. Please contact us via email. We are here 24/7 to assist you! Thank you! Best regards, Katherine
1236179
I am soooo sorry! I just checked my email... I am sure by now you have gotten a replacement if there were no feet on the bottom. Once again, I am sorry for the delay.
1598342
What the heck...we don't know. Sorry...are you missing pieces that wasn't sent? You have to get a hold of the company that sent it to you! This is bad...get to the bottom of this!
1354800
I would contact the company and explain to them about the bottom being cracked and ask them for a new one, on them!
1195905
There should be a bottom piece that screws off If this was not included in original shipment suggest contact Amazon for replacement
814431
Thanks for your question. I'm sorry to hear your Magical Butter 2 wasn't in perfect condition when you received it. You can return it or request a replacement at our Online Returns Center here:
1991726
I would try e-bay, because the manufacturer phone # does not provide service any more. I tried to buy an extra gasket because I know they eventually wear out, and was told when I called that they no longer supply parts, service, or help of any kind. This was about a year ago. If you are able to return the pressure cooker you might want to do that. If not you could disassemble it to sell the parts on e-bay. I need a gasket :). I hope Montel is hanging his head in shame over this, but most likely he's laughing his way to the bank and doesn't care.