The override key is not opening the safe. What can I do?
1983786
Zerina, I'm not sure how helpful this info will be but here's what I would try. First, are you using the back up key because the batteries are dead? If so have you tried plugging in the external battery pack to get the safe open? I'll also assume that the key you are using was tested and did originally open the safe? If it was never tested at the time of installation I suppose it is possible you simply do not have the correct key and perhaps could reach out to Protex with your serial number to see if a back up key can be ordered. Not certain if they can do this. The only other thing I might try is to gently push on the corners of the door while turning the key. I had to do this step with my own safe the first few times as the bolts seemed very snug when extended. Because of the snug fit, it felt like the key wouldn't turn but as soon as I gently pushed the door while turning the key, it opened right away. There really should be very minimal resistance. Only happened to me a few times at first and I did apply a dry lubricant to the bolts and have not had a problem since. Good luck.
2221771
All of my requests to get the keys when thru amazon to the seller. That would be the first thing I would try. Next, go to HOMAK . com and see what happens. I hope this helps. I also added a hasp and another lock. Any thing to make it take longer to break into.
176460
You should have a key. Pop the silver plaque on front of safe and open with key
1795308
I have no idea. You can call the company who can probably provide keys or a locksmith. Sorry cant be more help
2282485
there should be plastic pins in he lock , remove them and set combination to "0" all the lock combo keysit should open then
1737807
If you already tried opening it with the default combo 000-000, and it still refuses to open, then you'll have to try to remember any possible # of combo(s) you may have set it to. Can you think of a familiar number you may have used to set the lock(s) and start from there by trying every combo possible with that familiar number?
1592409
The directions to change the combo came on a single page with the box. If you lost it, look online to compare pictures of the exact locking mechinism model your specific safe came with (I'm not 100% sure if every safe uses identical lock models). Once you found the locking model number download a new set of instructions from the manufacturers website. Furthermore, I couldn't find clear instructions on how to locate the module that holds the combos in order to reset them in the event they were compromised, or you want to change them. To find that module you must have the safe door open, and nothing in the pockets. There are several Philips screws holding the fabric liner around the border of the safe door. Remove them all and remove the liner. The module is behind it. Than follow the model specific instructions retrieved from the Web to clear the memory and reset the lock mechinism codes back to stock.
2011627
Yes, I had the same problem with the safety lock. The simple fix is to take a hand drill with bit and expandthe opening slightly. It still locks but opens with a mild tug. Good Luck.
2021909
You have to have the key that currently works in the lock to activate the key-change procedure. Odds are against that, I hope.
627271
Open the safe with your key and replace the battery. I'be had mine for a couple months and the original battery still opens the safe. I use my key most of the time.
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.
1500985
There is a standard assigned passcode to open it and set your own. This is all in the instructions you should have received with the safe, along with two physical keys that can be used if the code does not work or if the battery needs to be replaced.
1245319
The safe I received had the combination preset with no instructions on how to change it but I have read that it is possible with this model... I am not going to attempt that.
411680
generally the factory sets a code of "1,2,3,4,B as a fctory code. once you get it open. you can then set your own code to reopen the safe.
109285
The answer is easy. Don't buy this safe. It is junk. If you decide to buy it anyway, the website says "An emergency override key enables you to open the safe without entering a code--ensuring that you have access to your valuables, even if the keypad has been locked or the batteries have run out." Compare the first two pictures to see the key slot with the key inserted and without the key. First Alert 2072F Anti-Theft Safe with Digital Lock, 1.00 Cubic Foot, Gray
1079193
as far as the override key there is a magnet on the key that you hold on the little plate where you would inset the key and the plate will come off and y,ll see the key hole there are small magnets behide that plate that hold it on
823038
I had the same problem. This thing is very secure which is good unless the combination fails to work. I tried drilling the spot welds off the hinge which sort of worked but after much struggle and dull drills I finally just tore at the thing with a large screw driver and crow bar. After about 1/2 hour of struggle I finally got it open. I now use a key-lock key safe.