Has anyone ever had an issue w/ this lock whereby pressing the Schlage logo/button at the top it automatically unlocks? This has just happened to us!
2003704
unlocking mine i only press the four key numbers and works well. I only use that button for locking and turning. I guess you touched the button by mistake and it open - that i have not seen. I will try. If it's a new lock it could be a defect. I would try clsoing and opening and repeating what you did to see if you duplicate the failure and if happens again ...return it.
2003705
You have installed it wrong. Mine did this and I went back and read the instructions and I had the mechanism inside installed 180 degrees off. Reinstalling it correctly solved the problem. This feature (pushing the logo button) allows you to lock the deadbolt without entering the combination and it should only work once for locking the door. If it works all the time anyone could walk up to the door - push the button and open the door. Please check your installation.
2003706
I have the same problem. I think the lock was mismanufactured at the factory. I'm certain I installed it correctly. Will be exchanging for a new lock
2003707
No, We have not had the unlocking problem. We will test it and report the problem if we find it. Thank you for the heads up possible situation.
2003708
Whitney, after reading your comment I went and tried mine and it do do that at all tried several times. I have had not issues with mine at all.Finder
2003709
Problem as in stuck? Yes I have. It is easily fixed by merely pushing and lightly wiggling the button out. Once this occurs the unit works fine. Beyond that no other issues. If this isn't your issue I would say it's a factory defect.
842443
On mine I just have to press the lock release button then twist the handle until the handle locks automatically. You need to make sure your lock button is not stuck in the open position
875058
Unfortunately the model that I bought locks and I need to leave the key in so it can be opened without punching in the code. I believe that there is another model which doesn't lock automatically that I wish that I've bought.
2239763
I couldn't get mine to unlock at first either. Finally I gave it one last try, and yanked hard. You have to hold the bottom of the pole and turn the upper pole to the left while yanking. It will eventually unlock. Then extend your pole and twist the upper pole to the right to lock. After you get in unlocked the first time you will not have to struggle to unlock it again. I am a 66 year old lady and I got it unlocked.
430785
my newest replacement is having the same issue. I have to use a screwdriver or something to push in the lock if I've used it hard. Im going to take mine apart and see if theres a molding edge or something that needs filed off.
768464
Update. Since my purchase schlage has changed their auto lock features. All of my previous comment applies to the "auto lock" model. With "flex lock" you can choose whether you want it to auto lock or not. You can choose the model you wish.
1222018
You need to forcefully push it in until it clicks and moves with the locking mechanism. It took me a while to figure it. Don't hammer it in or anything that forceful, but I think I exerted at least 50 lbs or so of force to make it go in. You will know once it locks in place. Wish Schlage included better directions. Had to ask a friend who was a locksmith in a past life to help me out. They are great locks and works beautifully!
1548944
I called on this and they told me that if you use the code to unlock the door, it will auto lock itself. However, if you use the Unlock button on the inside, it will stay unlocked until you re-lock it. What I do not like, however, is that there is no indicator of whether it's locked or unlocked, so you have to push the button to know for sure.
1325340
Wow, I'm surprised how many people have the same issue. I have a 2006 e90 and my driver side door would not unlock. It made a sound and the lock would shudder a little, but it did not move the lock. After I replaced this unit the lock worked as expected . I'm not that mechanically inclined and I was able to do this repair using the advice from the BMW forums. Hope this helped.
1149136
I ended up returning mine because I ran into the same problem - went to home depot got a really cheap one in white and it locked immediately. I think this design is super flawed- the one in my house wouldn't lock, I bought this one it still wouldn't lock. Bad batch I assume!
25475
I never had this problem. I had a problem where it would not lock, but I called Amazon and they replaced it immediately.
92340
Push it in line with the handle (as in, push from the tip of the carabiner toward the handle), and it will unlock. It took me a few minutes to figure that out, too ;)
156151
just press a bit harder on the lock. if that doesn't work than its a defect.
160290
I just recently reviewed the owner's manual for that same question. It appears that the auto lock feature is on or off and if on, relocks itself in 30 seconds. In my opinion, that is way too fast and having to reenter my code to unlock the door to come back in. Hope this helps.
378381
Mine automatically re-locks ... I do not move the inside lock ever because it is simpler to simply press in the code To unlock rather than forget to re-lock ... hope that helps
1548945
This lock does autolock after a specific amount of seconds when the keypad is used for entry, or the unlock button is depressed on the side opposite the keypad. The lock itself does not know whether the door is closed or open, so the state of the lock does not change based on door position. However, if you are skilled enough with Z-wave, and have a window/door sensor (such as the model schalge makes: http://www.amazon.com/gp/product/B008Q5CTBE/ref=ox_sc_sfl_title_2?ie=UTF8&psc=1&smid=ATVPDKIKX0DER ), then you can program the locks behavior yourself. Nothing in the manual (which is terrible for anything except installation) points to even being able to turn off the autolock, or change the duration of seconds till autolock, but this behavior can be modified with z-wave commands.
355113
There is no shorter code than the one you set. Is there a master code? Yes. That is the program code. If that code is made available anyone with it can reprogram the user codes as well as the length of codes. That programming code can be changed to another, and the user codes would also need to be updated after. Can someone just walk up and open your lock with a factory code?Schlage would need to answer that but I'd venture an "unlikely" best Hj