I just opened my toner and on cartridge make strikes across the page and the other cartridge make gray copies. Any suggestions on how to fix this prob
2003610
Send them back, they are worthless. I purchased the same thing and had all kinds of trouble with them. I am still waiting for the company to respond so that I can send them back without paying shipping charges. I ordered mine in January and still am holding on to them. Both of them are damaged. Good Luck!
1811915
Insert each cartridge slanted towards the front and press there before rocking it down pressing in the back. I used to have the same problem. It doesn't seem to matter what order you put them in, ex. you can replace any of them without removing any.
410514
First of all, check whether you need to use high altitude settings. Also, if you are using remanufactured cartridges I have had some experience with streaking. Check your toner levels. You can also take out the cartridges and shake them. Make sure your printer defaults to the right kind of paper (i usually use multipurpose).
2268224
Sorry, I have not had an issue changing toner cartridges, so I'm not sure how to fix it. Did you pull all of the protective plastic tabs off of the cartridges? Try tipping the cartridge back and forth a few times to loosen the toner. One time my printer kept saying the paper was out when it wasn't. I turned off both the printer and the computer and rebooted them. That seemed to fix my problem. Sorry I can't be of more help.
1035591
I haven't had that happen to me. You may have damaged something, on the cartridge, I mean. Sorry. I have had good luck with all of mine so far.
1048128
I installed the same toner cartridge just a few days ago, and I get exactly the same problem! (My printer is a Brother HL-2270DW) Unfortunately, I've been too busy with other things to follow up on it yet--or return the cartridge as defective. Hope someone else has an answer for us both!
1773208
Take it out and gently shake the cartridge. Try it again. If not, the cartridge might be defective and you need to return it.
1241359
did you clean the wire? Are you using the original Brother toner? If so & this is your 3rd or 4th toner cartridge & you haven't previously replaced the drum it looks like it's time to place the drum. I usually replace the drum after the 3rd toner cartridge, i.e. the toner cartridge sits inside my Brother MFC. BTW- I use mine for personal use so minimal streaking is acceptable.
332531
I had a similar problem but it wasn't the cartridges. I emailed Brother from their support website and within about a day they got back to me and gave me some suggestions. I tried them and was back up and running. You might try using the cleaning function on your printer especially if you had let the ink go completely dry (which is not a good thing). It turned out to be dirty print heads on my machine. Hope you get your machine running soon.
1166597
try removing the toner cartridge and shaking a little bit. Then reinstall the cartridge and see if the print is more even.
1799073
I've had the exact same problem, although it took a few years to develop. I only use it on small print jobs. It began about the time I was running low on the original toner cartridges. I am very disappointed and sad to see there is no solution. A printer of this price point should last longer than a year or two, or even months before degrading to near uselessness. I really have not spent any serious efforts to resolve, but if after doing so, will report back if I have any success.
1241358
Did you clean the wire? There should have been instructions with your toner and there's a wire that goes across the drum. The wire has a little clip on one end and you need to run the clip back and forth across the wire a few times to clean it. Also, did you gently shake the new cartridge from side to side before installing it? If you did all this and it's still leaving streaks, it might be time for a drum replacement.
433871
I went thru the same thing. Contacted the seller and they sent me new ones and I had the same problem. I'm not happy with the cartridges OR my printer. Wish I could give you more help.
74922
Do you have any other cartridges handy that you can try out to see if you get different results? If not, try taking it out and seeing if you can't find anything visually unusual with one side of the cartridge versus the other, and see if simply re-seating it helps.
525749
I'd say you're probably in the 3-5% group of defective toner cartridges.The failure rate on a name brand toner is around 1%, so 1 in every 100 or so fail, leave streaks on the page, or will not work. The failure rate in remanufactured cartridges increases that rate to 1 in every 20-35 cartridges or so.I'd return it, and either ask for a replacement or a refund.
704009
I just removed the old toner and replaced the new one. Just make sure that you removed all plastic protectors from the new toner.
158260
I hooked mine up and had the same problem. There's an adjustment on the cartridge that should fix the problem. It should be on the instructions. I thought mine was broken and after the adjustment it's been fine ever since.