how do you get the pump to work? i have bought 2 bottles and cannot get either one to dispense properly.
1983095
Hey,I had the same issues with a few of these and never did get those to work. Sorry, I also found after prolong usage it tended to dry my hair, so look out for that.
1983096
The pump is very difficult to use. I usually resort to taking it off and just tapping some out of the bottle into the palm of my hand.
1983097
Try unscrewing it and make sure it's not clogged, I've not had this problem, so I hope this works for you. My daughter loves this stuff.
1839239
Yes, last two orders the pumps are not working. I have been using these for about 2 years and no issues. Then when the first one came and I could not use it and my boyfriend also spend a long time trying I figured it was a fluke. Now with the second order and not working I am not so happy.
808100
I have had to get new bottles. There may be a way to rework the bottle top, but I don't know how. The refills are readily available tho.
948141
If you have the blue tip rotated to 'spray', it should work very well, and should be rotated back to 'close' when you are finished. If it still does not work, you can remove it from the bottle and dip the end in hot water, then pump fifteen or twenty times to clear it. Make sure to remove it from the hot water and continue to pump until the water is gone from the tube before you put it back on the bottle to use.
175514
You need to turn the bottle upside down and then pump; otherwise, it will not work. I looked up how to use the product on YouTube prior to using it because I thought my pump was broken as well.
1548318
I just looked at my bottle to check the size and it's a one liter bottle. I don't remember having any issues getting the pump to attach other than there was too much syrup in the bottle. My pump seems pretty sturdy so maybe you received a defective pump?
45034
Make sure you've got the bottle all the way in. When you hold down the button on the handle it should work. If it's just clicking, the bottle probably isn't all the way in place.
1912108
it has not worked for me yet!! i agree with you, i can hardly pump the product from the bottle.
708965
Make sure the cap is on tight. If it's still under warranty they will make it right. Other than that the pump has went out, no way to fix it. That's what happened to ours. As luck would have it, ours was out of warranty! I think they should put better pumps in there machines. Good luck.
1985745
I'm sorry but I didn't have any problem with the pump. Perhaps you have a faulty bottle.
1606465
Does anyone know if the pump problem has been resolved? Was there ever really a problem, or was it always a combination of air bubbles and/or clogged needle?
1452086
Had the same problem with several soap brands. Seems as though the underbody dispenser apparatus gets plugged up and allows the pump to be depressed, but has insufficient spring left to allow it to back come up again: thus you get a short stroke/minimal output problem. I tried cleaning it, oiling it, etc... nothing worked. Just replaced that part from Moen's website. Hopefully its a fluke, because it isn't even a year old yet.
2015977
Just push downwards to dispense. It may take a few pumps for the first time.
986215
We have used dish washing liquid up to the fill line, then fill the rest of the way with warm water and stir a bit. I agree with the previous comment regarding quality. I purchased two of these and both failed after a couple months of use. In fact, I have purchased other brands and they also failed after a few weeks. Apparently it is difficult to do this correctly. Any suggestions for a pump that works, I'd be interested in knowing where to find that.
1896851
I think the pump top has to be unscrewed (not the opening of the bottle but the actual pump arm)before it will work.
1278579
I had the same problem. What i did on my second bottle was to shake it each time before using and then when it was getting close to the end was adding a bit of water and shaking and micorwave for 10 seconds, seems to get it all. I hope this helps.
1543343
You may need to contact the company and ask them. When I first got mind, it did not flow at all so the company sent me a new dispenser (not tank) and then it worked.