I purchased Comfort Furnace Gold Feb 2014 and only used it 6 times and when I went to use it yesterday , I put in temp and rime for 2 hrs and the heater stays on for 15 minutes and shuts off I have let 3 msg with the # in book and no one has called me back I purchased Comfort Furnace Gold Feb 2014 and only used it 6 times and when I went to use it yesterday , I put in temp and rime for 2 hrs and the heater stays on for 15 minutes and shuts off I have... » Read More I purchased Comfort Furnace Gold Feb 2014 and only used it 6 times and when I went to use it yesterday , I put in temp and rime for 2 hrs and the heater stays on for 15 minutes and shuts off I have let 3 msg with the # in book and no one has called me back « Show Less
1986993
When you say shuts off... do you mean all you see is a set of dots illuminated? Or does it completely power off? Like others have said, never used the timer... only set the temperature.
1986994
Have not used the timer but think previous answer about reaching the temp sound correct.
1986995
Are you sure it wasn't reaching the temp and just shut off until the next temp drop?
1438387
I wish I knew, because this is a common problem. But I have a suggestion. When you are done using it, donot turn it off! Turn it on the coolest setting, zero I think, and let it cool down with air blowing through it. About 45 minutes. Otherwise you will burn up the heating element!
546605
That depends on how long it's been on. It will go off after 8 or so hours. But if it happens right when you put it on and it doesn't heat in about 1/2 hour or so, call Amazon and see about returning it for one that works. Mine goes on and I put it where I want it set and it stays there for approximately 8 or so hours. I can turn it down or up when I feel that is needed.
451259
Hello, the heater is not ajustable. It is the same in all the time. Yes, about 45min (I don't rememenber exactally) it be turned off automatically
1339931
I've had this problem. The safety shutoff engages when the cord gets too hot. I changed the setting from large room to medium room so that the heater draws less watts and this fixed the problem, cord no longer gets hot and heater no longer shuts off. For some reason, most heater manufacturers do not use a high enough gage cord for their products to be run at full power for more than a few minutes at a time.
417369
Well Ms. Linda C. I dont know what to tell you because I have been using my heater for three years now and I dont have the slightest problem with it. My heater works very well for me. B.K.Delley
506968
I was wondering the same thing. I have mine in the garage so there is a lot of heat loss but it will still get quite hot. I have never seen it shut off even though the product description led me to believe it would. I have had mine for ~2 months but I have not paid a lot of attention to the gas bill.
181968
I bought 4 in 2012 we only have 3 months mild cold weather,some are used 12 hours a day some 2 hours a day,non have broken so fartheres a reset button underneath heater,if you don't move it around a lot it should work a long time,and dust free so it does not over heat
493929
Good morning, I have had mine for only a year and it has not had any problems. However, I had a couple of thoughts that might (or might not!) help. Have you tried a different plug in? There is a safety limit switch that will turn off the machine if it overheats that may have failed. Finally, the heating element may have failed. If you have not done so you may want to contact the people that built it - they are here in the USA so they should be available to help. Good luck, I would really miss mine! Dave
1377652
Before you get concerned you need to be sure you're using the heater correctly. You said "living area." Is that a bedroom or a living room? You can't put one of these in an "area" that has open access to other areas of the house. If the hot air can flow to other areas of the house you're not just heating a 14 x 14 area. You're heating all those areas combined. These are called "space" heaters for a reason. They are not "whole house" heaters. They work best in enclosed areas like bedrooms. If you're in a 14 x 14 bedroom, with the door and windows closed, and you turn the dial to the highest wattage setting and the thermostat dial to max, within 2 or 4 hours, depending on the temps you started at, you should be having to turn down the dials unless you like it really warm. With higher ceilings or less insulation the time-frame is going to be different. In that case it may take 4 to 6 hours to warm up a cold room. But if you're trying to use it in a 14 x 14 living room it's not going to work the same way because there is going to be air flow to the kitchen, the dining area and a hallway probably at a minimum. If you have bedroom doors open you can add that square footage as well. If you have raised ceilings that's even more area you're heating. I don't know of any 1500 watt heater that can warm up an area that large with 40 degree outside temps no matter how long you leave it running. As a test to be sure if the unit is working properly, after you turn it to max wattage and max on the thermostat, after about 15 to 30 minutes you will be able to feel heat at least 12 to 18 inches from the heater and the fins will be hot to the touch. From there it's simply at matter of making sure you have the heater in a proper sized room.
1142299
I bought one of these heaters in November 2013 and in 4 months was having the same problem with it turning off. It is too much of a hassle to return it. I won't buy another one.
674948
It has worked for me so far, but the dial knob is not very efficient. On a daily basis, I heat two pet bed warmers that require from 7-9 minutes of heating. I haven't been able to figure out how the automatic settings work (eg for beef, potatoes, etc.), so I have to turn the dial for a long time - maybe 20 seconds - to get it to the time setting I need. Also, the dial doesn't function that well; often I turn and turn and it doesn't register on the timer. The heating works just fine, and then there's the melting problem - the top of the unit has sunken about an inch over the heating element, but it hasn't sunk any further since I first noticed the problem six months ago. It has worked for me so far, but the dial knob is not very efficient. On a daily basis, I heat two pet bed warmers that require from 7-9 minutes of heating. I haven't been able to figure out how the automatic settings work (eg for beef, potatoes, etc.), so I have to turn the dial for a long time - maybe 20 seconds - to get it to the time setting I need. Also, the dial doesn't function that well; often I turn and turn and it doesn't register on the timer. The heating works just fine, and then there's the melting problem - the top of the unit has sunken about an inch over the heating element,... » Read More It has worked for me so far, but the dial knob is not very efficient. On a daily basis, I heat two pet bed warmers that require from 7-9 minutes of heating. I haven't been able to figure out how the automatic settings work (eg for beef, potatoes, etc.), so I have to turn the dial for a long time - maybe 20 seconds - to get it to the time setting I need. Also, the dial doesn't function that well; often I turn and turn and it doesn't register on the timer. The heating works just fine, and then there's the melting problem - the top of the unit has sunken about an inch over the heating element, but it hasn't sunk any further since I first noticed the problem six months ago. « Show Less
1969701
I had mine on high for about 5 minutes heating an outside bathroom today...when I walked by, my hand brushed against the front part that the (very hot) heat actually blows out of & it was hot enough that I pulled away ~very~ quickly, but it didn't burn me. When I touched it 30 seconds later to see if it was still hot, it was totally cooled off. It really is the best heater I have owned, but I will be careful not to touch the front part again right after turning it off!
2221127
I have used this for well over 100 hours and this unit is still running strong. Make sure, if you get one, to do the proper burn in though. Before you use it for the first time; Let it warm up to maximum heat without the crucible in it, and then let it cool off for at least four hours. Subsequently, It you use it, make sure it has that four hour time period before you use it again. This will lengthen the life of your heating coils. This is an excellent purchase; from my experience. I hope this helps.
1011042
Dear Dan, I hope i have caught you in time since my answer. I work out of town and just got home and checked my heater again and did not even realize it does have an automatic shut off. You can run it for 1 hr and 4 hrs and something in between. Sorry for the incorrect information.
184569
My XL heater cabinet does not get hot, nothing gets hot that i know of on the furnace, the heat warms the air and furniture ....got one for my granddaughter's room, she's 4, I have found to be very safe! However, I would not put my finger on the heater front port, don't know if it is hot or not....re emergency, i would turn it off with the remote
455857
I have a smaller btu version which is in my bedroom...I usually have it on #3 after igniting the unit. From my understanding; #1 is for 60-65 degrees, #2- 65-70 degrees, #3- 70-75 etc., the unit is equipped w/auto therefore once the room reaches the temperature according to where you have set the dial; it will shut off; but once the room goes below set temperature it will come back on...I have no problems w/my unit & for 17 yrs I have lived in my home, every winter upstairs was the coldest in the house; but last yr. & this yr. I have been comfortable up-stairs to the point where I have even had to shut unit off & put on a fan...I love my ProCom I have a smaller btu version which is in my bedroom...I usually have it on #3 after igniting the unit. From my understanding; #1 is for 60-65 degrees, #2- 65-70 degrees, #3- 70-75 etc., the unit is equipped w/auto therefore once the room reaches the temperature according to where you have set the dial; it will shut off; but once the room goes below set temperature it will come back on...I have no problems w/my unit & for 17 yrs I have lived in my home, every winter upstairs was the coldest in the house; but last yr. & this yr. I have been comfortable up-stairs to the point where I have even... » Read More I have a smaller btu version which is in my bedroom...I usually have it on #3 after igniting the unit. From my understanding; #1 is for 60-65 degrees, #2- 65-70 degrees, #3- 70-75 etc., the unit is equipped w/auto therefore once the room reaches the temperature according to where you have set the dial; it will shut off; but once the room goes below set temperature it will come back on...I have no problems w/my unit & for 17 yrs I have lived in my home, every winter upstairs was the coldest in the house; but last yr. & this yr. I have been comfortable up-stairs to the point where I have even had to shut unit off & put on a fan...I love my ProCom « Show Less