I received it in the mail without a cold pack from iserve products, lexington KY USA. It say's keep refrigerated. Are they ok being shipped to OK usa?
1998997
Yes, they are. Amazon does all of our fulfillment so they actually handle shipping the product to customers. Most of the products sold on Amazon.com today are fulfilled by Amazon. All products sold as "Amazon Prime" are fulfilled by Amazon directly. Amazon.com does their own research and they have apparently decided that impact to the potency is negligible when shipped without an ice pack. So, to our knowledge, they do not ship any of our temperature sensitive products with ice packs. I have to admit that there is merit to their method, the research indicates that when a product is new the impact of room temperature is very small (appx .1% per day), so for a new product, you lose about 1% every ten days. Your concern is something that we have been equally concerned about and that is why we reviewed some studies. There have been several studies measuring effectiveness (potency) at different temperatures. We do not know of a specific study for this product, so I will quote a more generic study. At room temperature (74*), you can expect to lose about 1% of the potency for every week at room temperature. Short time frames are alright, you just don't want to store it at room temperature for extended periods of time. I have quoted you the study of leaving the product at room temperature for 1 year, and averaged the 1% across that time period, but the last few months as the product ages are the most impactful. You should feel confident that brief shipping times should only impact the potency by a small amount, and this product is high potency. We still prefer using Amazon to ship product because they turn product over so quickly that it does not sit on store shelves and age. Aging also negatively impacts the potency. We typically turn all of our inventory of this product in 30-60 days so the product is new and potency is high. We are confident that the product will still perform well for our customers even though it is shipped without an ice pack and for that very brief time is not refrigerated.
88217
No. These products are room temperature stable and are not shipped in cold pack.
1344760
I am not from amazon, but wanted to let you know they are not shipped cold (no ice packs in package with bottle). Hope this is somewhat helpful.
1086868
Mine has never been shipped packed in ice. Package says to store at room temperature, not to exceed 75 degrees. Ask your veterinarian's staff if you still have questions as they have similar products mailed to them.
1945582
Hi Wanda,We are happy to explain. Our shipping methods are consistent with other supplement companies in that we do not refrigerate this product during shipment. The seal on the inside of the cap keeps the product from oxidizing, causing spoilage. One thing to keep in mind is that you would want to refrigerate the product after opening it. We hope this helps. Have a great day!Rubi G.
760944
Mine had a chill pack that was shipped with it. I would still liked to have seen it insulated as I can see it sitting in the sun in the delivery truck with temperatures easily exceeding 84 degrees F. I threw the chill pack out so I don't know if it was a chemical endothermic type or not. If it was just frozen the latent heat of formation should carry it through one session of high heat early in the journey.
1180214
I just came from a grocery store presentation of this product. For a cold pack they should be put in the refrigerator not the freezer. If put in the freezer they will burst like a can of soda. That's exactly what the factory rep. doing the demonstration said.
356988
Yes it ships cold. These have no preservatives so have to remain chilled to remain good. I've had no problems with getting any of these warm.
541266
Unfortunately, Swanson Health Products does not ship any products in cooled environments or dry ice. If a product requires refrigeration, it is stored as such in our warehouse. We have found that delivery the time frame is not long enough to damage the quality or potency. -Swanson Health Products
1356196
Sorry we do not ship this product with any refrigeration or cold packs....House of Nutrition
277849
No, I ordered several times from different vendors via amazon and first two times it was sent with an ice pack, last two times I ordered, product arrived hot and I was unable to give to my son! Called company and they told me unless, ordered from a physician's office, these so called vendors should not be selling this product and the company is not Liable for how long it has been stored or shelved without refrigeration! We have no way of knowing! I would not recommend, better to be safe than sorry!
1893045
No...no ice pack so I called n they gave me the answer that it is refrigerated until shipped...but I live in the desert ...Also sat in my outside mailbox for a day....bottom line its better if u buy at store...
53586
Thank you for your email. We have previously been in contact with the manufacturer and they have reassured us we do not need to ship this item with cold packs. They have tested this product, and a short period of time out of refrigeration did not result in loss to potency. Once you receive the products you will simply need to store it back into refrigeration which will help prolong the shelf life. The products are stored in a refrigerator in our warehouse until the time it is ready to be shipped. I hope this answers your question. If I can assist you with anything else please let me know.
1723133
When I bought mine, it didn't come on a cold pack either. I think it should be OK since it wasn't out of the freezer for several days. The one I have works great.
1355401
Hello, We apologize for any inconvenience but we don't currently offer cold pack service. We are able to assure you that the shipping time is not long enough to have a significant impact on the quality of the products. We test our products throughout their shelf life to ensure that they meet the label claims. We ship our products to Arizona to be tested for potency and purity by independent third party labs and the potency is still meeting label claims despite shipment in high temperatures. Since these samples are not refrigerated during shipment, our testing tells us that our supplements withstand heat during shipment without damage to potency. Air is the enemy of potency of products, not heat from sitting in a delivery truck. We ship supplements all over the world to hotter destinations than Florida without concern, as do our competitors. Supplements are shipped via ground in trucks without temperature controls nationwide to local health food stores as well. We hope this information is helpful! If there is anything else we can assist you with, please let us know. Thank you! -Anna H.
1031644
Hello John! As with most other supplement companies, we do not ship products with a cold/ice pack. Manufacturers are aware that products are not going to be refrigerated 100% of the time during transit, therefore the amount of organisms exceeds the product label claim to ensure that by the time the product gets to you, it will still contain the amount indicated on the label. We hope this information is helpful! Jessi V.
1776590
Jessica, We ship this item with a free cold pack, I am not sure about Amazon or other sellers if they do.