The safe came with the door locked and no keys. Where can I get keys?
1983323
I got keys.They was in same envelope as instruction. You should contact manufacturer.
422650
I'm reading my Owners Manuel....it says, you're best bet is to Order a New Replacement Key. Of course you'll need : Proof of Ownership (Sales Receipt), Model #, Serial #, Lock#. Good luck!
2003684
I think in the case of fire the key would open the safe. The key I have is metal and should open the mechanism.
1500987
I would return it and get a new one.. it should have come with detailed instructions, batteries, two keys and a warranty book. If you did not get these things (they are not inside the safe), then return it and get a new one. Pain in the butt but it sounds like you may have gotten a used or previously opened safe, which seems unsafe. lol
1233230
You can get a key made at any hardware store. As for your postman that would be a question for the usps. Call up your local post office and ask them. Some might but others will not. There is however a spot for outgoing mail that's just a standard. It's a clip on the door outside of the locking box.
1750066
I would take the mail box to a lock and key place they can remove the broken key and put a new lock in or reuse your current lock and make a new key
2068201
Hello, if it is unlocked you can get a lock at Home depot or a lock business. If it is locked you can pick the lock or take it to a lock shop.
1978512
I cannot open mine either. Can't send it back as it is over a month since I bought it. I ordered a different kind of lock. Very disappointed...Alma
109284
Hopefully you had not locked the master key in the safe. Because the master key opens it without code. (The knob keys opens it with code.)
442297
Yes along with a key. I would recommend you buy something else. This really is an unreliable safe.
269326
There should have been a big zip lock plastic bag attached to your handle with your paperwork and 2 keys in it. I can't find my paper work at the moment. Try pressing 159# or 123#. If one of those sets of numbers is right, there should be a series of beeps then a green light will come on. then just turn your handle and open it. If you get it open and the keys are not there I would return the safe.
627270
Should the battery run out of power, you will need to use the key, which is the secondary unlocking device. The safe will remain "closed/locked" until you open with the key and replace the battery which is only accessible internally. I sure hope this helps.
1823871
I think you are going to have to go the manufacturer's website and see if they can help you. With no key and the key pad combination not working either the manufacturer may have a way to identify your safe's key slot and send a duplicate set of keys. Good luck.
1471183
I, too, lost my key. Went to a restuarant supply house and got one. Not hard to find...
2071383
Drill out the old lock and replace it with one from the hardware store. Cheap fix.
1653362
There is no emergency control unit included, It was unclear to me also, I didn't think it was included, it does come with a pass / Valet Key To open the safe, Once you "unscrew" The Oval Gold Name Plate, That will give you access to the keyhole, They do give you 2 keys Similar to a skeleton key.
703927
You have to get a replacement from Stack-on. If you still have the paperwork that came with the safe it included an order form for new keys. In absence of that, you will have to contact Stack-On.