How do you keep this going. I lit the wick (citronella soaked) and it burned down to the stopper very quick but obviously I could not then pull it up?
2003046
Hi, I use tweezers, but I don't know that it should be used for citronella. :)
2003047
First of all, there should be only a tiny bit of wick above the hole in the stopper.Second, I've never used citronella so I can't address how it may burn compared to regular lamp oil.Third, I haven't used mine yet so am not sure of this brand. I've only used "Wine Lights" brand in the past.Fourth, once the wick burns down, blow out flame, let it cool, use tweezers to pull up the wick, trim it off with scissors and start the process again.That's all I can offer. Cheers!
1129398
I keep using the bottle as long as the wick is still in contact with the liquid. Sounds like you have just a few days left.
596306
humm...I assume you are using "lump" charcoal. On that basis try lighting it with a torch or one of the little wax impregnated compressed wood lighters. Lump cam be difficult to light, once you get the hang of it no problem.
636767
I don't know what you're supposed to do, since I've lost the instructions. But here's what I do: I load it up with pellets, sometimes with small chips mixed in. I put it down horizontally, and use a propane torch for ten seconds or so to start it, on the open end. Sometimes I'm too enthusiastic with the torch, and it starts emitting flames. In this case I try to blow the fire out, which often doesn't work, so I give it a small spray of water. After that, it almost always stays lit by itself until the pellets are consumed (2-3 hours), emitting ridiculous amounts of smoke. I suppose it helps that it's inside a grill, where it's between 250 and 400 degrees most of the time.Hope this helps! I don't know what you're supposed to do, since I've lost the instructions. But here's what I do: I load it up with pellets, sometimes with small chips mixed in. I put it down horizontally, and use a propane torch for ten seconds or so to start it, on the open end. Sometimes I'm too enthusiastic with the torch, and it starts emitting flames. In this case I try to blow the fire out, which often doesn't work, so I give it a small spray of water. After that, it almost always stays lit by itself until the pellets are consumed (2-3 hours), emitting ridiculous amounts of... » Read More I don't know what you're supposed to do, since I've lost the instructions. But here's what I do: I load it up with pellets, sometimes with small chips mixed in. I put it down horizontally, and use a propane torch for ten seconds or so to start it, on the open end. Sometimes I'm too enthusiastic with the torch, and it starts emitting flames. In this case I try to blow the fire out, which often doesn't work, so I give it a small spray of water. After that, it almost always stays lit by itself until the pellets are consumed (2-3 hours), emitting ridiculous amounts of smoke. I suppose it helps that it's inside a grill, where it's between 250 and 400 degrees most of the time.Hope this helps! « Show Less
1614032
I can tell you to try this. Wait a 1/2 hour after you open the can, (keep the lid on) before you light it. I just want to tell you that I just wrote to sun-jel about their lids-they're very hard to open. I even called and talked to the head guy and sent him pics and told him about how it didn't last that long and he said that he would refund my money. that was 2 months ago. Good luck. I have read others and they have dealt with your situation like this-they dealt with the loss of gel over the fumes of the other products...and I hate to say it because I have used them all...but I am going to do the same, because the fumes can be bad. if you find a good brand let me know-please!!!! I can tell you to try this. Wait a 1/2 hour after you open the can, (keep the lid on) before you light it. I just want to tell you that I just wrote to sun-jel about their lids-they're very hard to open. I even called and talked to the head guy and sent him pics and told him about how it didn't last that long and he said that he would refund my money. that was 2 months ago. Good luck. I have read others and they have dealt with your situation like this-they dealt with the loss of gel over the fumes of the other products...and I hate to say it because I have used them all...but I am going to... » Read More I can tell you to try this. Wait a 1/2 hour after you open the can, (keep the lid on) before you light it. I just want to tell you that I just wrote to sun-jel about their lids-they're very hard to open. I even called and talked to the head guy and sent him pics and told him about how it didn't last that long and he said that he would refund my money. that was 2 months ago. Good luck. I have read others and they have dealt with your situation like this-they dealt with the loss of gel over the fumes of the other products...and I hate to say it because I have used them all...but I am going to do the same, because the fumes can be bad. if you find a good brand let me know-please!!!! « Show Less
55169
Yes I have the same issue. You have to it ignite then move it to regular(hi-lo) hopefully it will stay lit. I have to do it several times for I can never make it work
1755353
Hi. I used a drink can tab and tied the wick around the tab and hot glued to bottom of container. The only problem I had was when I pored the wax the tab came loose. So the next time I let the wax cool a bit more and it stayed better. But im not sure how it will hold up when you burn the candle.
2221491
I have brushed the burner unit and part of it does lite up, but not the whole thing. Yes, I can get most of it lit up with a match, but not all. How often does one need to change the igniter? I've already changed it once.
2122412
I have had similar problems with mine. I have to play with the flame size adjustment on the bottom of the insert. I've also had issue with the insert not wanting to recharge it's butane. Over all I am unhappy with this lighter insert.
1706009
I purchased the heating unit which you just plug in and wait for it to melt. I don't have any other suggestions- I invested in the unit because I was scared of overheating the wax and burning myself. Good luck!
1810122
Sound like ignitor is not creating any spark for the butane to light. I would consider returning it.
473056
I'm not sure what gives, mine is still going strong since August at 16 hours a day....make sure that you can dissipate the heat from the bulb; ie: are you using a shroud around it? That would make it overheat maybe....or make sure your connections in your receptacle are set up right, ....or check to see if it being screwed in too tightly....also, keep your fingers off the bulb....oil from your hands can make it blow sooner than you would want it to. Hope that's a help.
1505196
Unfortunately I don't have a good solution. My fire pit came with a defective igniter and so I resorted to using a $1.00 Walmart igniter. I hold the switch in for about 20 seconds and the burner stays lite.
1186840
hold the lighter to the wick for a short time. there is no flame nor is there a red glow. it will start warming up fairly quickly. if it doesn't, make sure you filled it enough and then hold a lighter under the wick longer. Also put the top back on so you can feel if it is heating up.
1115907
Make sure you put a good amount of fuel in first. After that hold the flame on it for about 10 seconds. If it still doesn't light, check to make sure it's still damp on the inside and try again. Note, that its not going to be a visible flame but you might see it glow orange sometimes and only put what you need for that specific time and don't fill it expecting to use it later or in a couple of days, I tried this and learned quick that its not like there lighters. So soon after filling it, it needs to be lit otherwise it won't light up.
509374
Just unscrew the top and the insert with the wick will pull up and out(don't just pull by the wick either) I filled the cotton batten to the brim. Let it soak and fill again. I did form the wick to also, but I didn't cut it. Hope this helps.
1902697
If you're asking because there are several other comments online that say it doesn't burn hot enough, from what I found, if you follow the directions and let the wick fully ignite - about 10 minutes - before closing the metal case then putting it in the included bag, it gets warm to the touch, probably north of 100 degrees F. If you hold it without the bag, it gets too hot to touch, probably 110 to 120 degrees F.