The front door of the product i received has yellow stains on it?How i can receive another one ?
2012410
That's not normal. If it doesn't wash off, then return it for a replacement.
509483
the door is not reversible once you receive the product, however you might want to check with them if they can reverse it before it ships.
1248170
Contact : service@proluxcleaners.comTell them your issue and they should respond. Include where you bought it.
699360
I would contact Amazon customer service. They have always been good about answering questions about damaged items and making sure you are happy with your purchase.
1653718
good morning my friend, well i'm having problem because they sold me an item and it came damage. i'm waiting for a new one but it hasn't arrived here yet. i have almost 2 months waiting.
1021445
Don't know, ours came with a defect or stain. Company refused to replace and we were made to pay postage back. It took almost 2 weeks to obtain our refund after they received the item.
502110
I agree with MMK. I think the stain is too orange. It doesn't match my other furniture. However, the chair/stool is a really nice piece and I'm keeping it. I'll just paint it or stand it down and restain it.
1328713
Yes, open the front cover, inside is dirty, yellow.The front cover surface and the back cover has scratches.I'm very disappointed.And return to need I pay for return postage.I can attach photos to show you.
774707
I received the one in the first picture. Not sure how to get the third. Maybe try to contact seller.
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
1254548
I had a problem with one of the doors and they sent me a can of touch up paint right away. Just email the manufacturer through amazon and they will take care of it.
243626
It should be yellow all the way across. If it isn't, you need a replacement
59217
I say send it back and request an exchange. Mine just had a new smell and was ok to use immediately.
821423
Same thing happened to me. I ordered large and it came medium! Stuck with a door that fits NOTHING that I have! Anyone need one?
2238721
Hi. Contact the seller or manufacturer. It's a great product! I love mine and it's still in perfect condition
354014
I did NOT get either the cleaning brush nor the book! Who do I contact for that? Tnx
2134644
Speaking as another customer, if you're dissatisfied, pack it back up and return it. Ask for a replacement - tell them you ordered a new item, and they sent you a used one.