Wore mine one night, one day, it tracked my sleep. Now, The light won't even light up. Do I send it back or call cust svc?
2009049
Did you make sure it was fully charged before you wore it? You can email customer service too, and they will get back to you within a day
2009050
Did you charged it, if you did then I would send it back. I do not work for them.
2009051
Either way I would ask for a new one. Although they aren't known for longevity, I've gotten a year or better out of mine
2009052
Did you fully charge it when it arrived? I's call customer service and if they give you the run around I'd return it.
2237902
No. My lights all work. I think I would send it back and have A Amazon send you another.
1034222
I have purchased two of these lights. Had problems with the first only working once in a while. The company sent me a new sensor for it, but it didn't make any difference. Was just going to take it down, but our local REC said they would look at it for me. They said everything checked out good, so they put one of their sensors in it, (greased the prongs of the sensor good), and it has not failed since. When I bought the second one, I also bought a sensor from them and installed it befor I put the light up. Hope this will help you. Don
2008711
If the light is on and it's not heating... it sounds like the kill switch was triggered. If you bought it recently through Amazon, you still might be able to return it and get a refund. The warranty policy seemed like a raw deal, but you could also go that route and hope to have it back before the end of winter...
1992358
If you have had it less than a year, send it back to them and ask for a replacement. If they return it 'fixed', tell Timex it still is not working, because they probably didn't fix it. I sent my watch back in for repairs and it came back in worse shape then when I sent it, so they replaced it, no questions asked....I would buy another watch from these guys.
591577
Buy a new one. When these have anything go wrong, it is cheaper to buy a new one than try and fix. I had problems with the light on mine, and it was not the light, but something in the wiring. I purchased a new one from Amazon. Very happy
1496588
SO I got one of these for my wife...its a simple device and works as expected..the issue is it it TOO BRIGHT at night. We have the dimmer set to mode 3 with -15 level and ON. and it is still WAYYYY too bright at night. Other than powering it off or covering the touchscreen with non-adhesive window tint any suggestions?
754801
i belive, you did everything correctly. It is something worng to the battery. Try to recharge again, just charge it whole night and try again. If problem is not resolved, just send it back, if its possible
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
2199010
Check the electronic eye on top of the light. I had a similar problem and it was the electronic eye. I bought a replacement at Home Depot for a little under $10 and that took care of it. Hope you can figure it out!
1815708
I had the same experience. It operated great for a couple of weeks. Then one day I noticed it was on in total day light. It eventually went out and operated fine that night. A couple of days later it just stopped operating completely. I just returned it for a refund. It's a great light, just what I wanted, and worked fine then just quit. Go figure????
510460
Sounds like a defect, I would contact somebody and get a new one. Hopefully they'll take care of you because this is a great light. I ordered mine months ago and carry it with me everywhere and it works like a champ! I haven't had to change the batteries yet either!
2019989
If you're lucky like me, that happened after just 2-3 days of use and you can return it. My colleague has the one without the light and it has been fine for her!
1708933
Mine didn't light up for a bit- until I accidentally clunked someone with it. Oops- looks like your is defective.
2195802
I had the same problem and what I was told was that it is broken. I had 2 different people look at it. By the time I got a 2nd opinion is was to late to send back. So my suggestion is if its not working send it back immediately
647765
Mine goes into sleep mode after about 15 minutes, it is not normal for it to stay on. I would exchange it.
447180
Eileen-Marie,I just checked ( I never noticed before - go figure) it does not light up. I guess I'm just always in the dark so it doesn't matter...