Just got this chair. The right side clicked in but the left side didn't go in . Been trying to pull the right side out to realign but can't.
2009008
I had the same problem. One side clicked into place. I found that to install or remove the back of the chair it is easier if you tilt the chair forward 90 degrees so that the back is parallel to the floor. You should be able to lift the bottom flap and see the two attachment points. I believe there is detent that you will have to press and release to get the right side to release if it has indeed clicked into place. I believe I pressed using a screwdriver to insure I didn't pinch a finger. If you get the right side to release the back should be much easier to see the attachment points to align both sides when the chair is tilted as I've described. I had the same problem. One side clicked into place. I found that to install or remove the back of the chair it is easier if you tilt the chair forward 90 degrees so that the back is parallel to the floor. You should be able to lift the bottom flap and see the two attachment points. I believe there is detent that you will have to press and release to get the right side to release if it has indeed clicked into place. I believe I pressed using a screwdriver to insure I didn't pinch a finger. If you get the right side to release the back should be much easier to see the attachment points to... » Read More I had the same problem. One side clicked into place. I found that to install or remove the back of the chair it is easier if you tilt the chair forward 90 degrees so that the back is parallel to the floor. You should be able to lift the bottom flap and see the two attachment points. I believe there is detent that you will have to press and release to get the right side to release if it has indeed clicked into place. I believe I pressed using a screwdriver to insure I didn't pinch a finger. If you get the right side to release the back should be much easier to see the attachment points to align both sides when the chair is tilted as I've described. « Show Less
2009009
Hi Rick...I bought the same chair and had the exact same thing happen while assembling it (the last step was to insert the back into the base). One side clicked into place, the other side slipped in...but no click. I examined it, wiggled it, eventually operated it from front to back and it seemed to be solidly connected...no wiggles, no wobbles. So I accepted it as fully assembled. I've been using it without any problems for about a month now...and I love it. So does my dog...he can't wait for me to get into it. The reclining mechanism is still a little stiff, but I think it will get a bit smoother in time. I think you are probably good to go, particularly if there is no wobble or looseness in the back. That second insert was just very smooth...I hope. Don
2009010
never had any problem with my chair...not sure what would be wrong with your chairsorry i can't help you.
1572261
mine does not have this problem but my husband assembled the chair and put on the levers. perhaps they are not tightened enough.
2255166
Hi Jamie, we had the same problem. You just need to keep wiggling them until they finally drop into place. I was sure ours were too short for our chairs at first too. Love the chairs once we got them assembled
1322370
I had the same difficulty when I was attempting to assemble the stool. Initially, I just sat on it, and the weight brought it down was you moved the hand lever. Once you put the chair on it it works fine, by itself. It had me confused for a few minutes, but trust me once the chair is on it works and I have had no problem once the chair was assembled
1849993
I would like to say "you don't". It's been five months and I've only done one chair. You have to give it your best guess, drill a hole, then put the screw in. It's difficult and time consuming.
1621455
I had the same problem. Look down from the top of the chair into the hole the seat back should go into. You should see a clear oval passage (matches the shape of the back post). If that is partially blocked, the locking mechanism is misaligned. Look next at the ends of the locking mechanism -- both the knob end and the opposite end (plastic, D-shaped pieces on my chair) should be flush with or stick out a little bit from the square metal bracket. line up the D-shaped plastic pieces with the matching holes in the metal bracket and then tap the end that sticks out too far until things line up better. I had to loosen/tighten the knob to get things lined up properly before tapping into position (it need a pretty good whack to be honest). I ended up using a rubber mallet to persuade compliance! once the mechanism is aligned, you may need to loosen the knob to allow the back to slide in, then tighten and you should be good to go.
123042
I dont know what to tell you. My chair works fine. This is the best chair that ever bought! You might want to try reassembling it. My friend also bought bought this chair after I told him about it. He also loves it!
1900834
Initially I had the same problem. I turned the base upside down and straddled it to give myself maximum downward pressure on the caster. I put a very small amount of liquid dish soap on the end of the caster and I was able to rock the caster side to side until it slipped into position. My wife loves the chair--hope this help you. Best wishes.
1305528
It just sits in and then you tighten the screws ,,,maybe try tightening it more of maybe yours is defective. We didn't have any difficulty with ours.
1993925
Good afternoon, that seat enters precione it seems strange not quite understand because they can not adjust. should read the instructions for better advice.anything let me know for how it went. thank you
2060597
if you meant that you were having trouble attaching the seat to the arms (already attached to the chair back) then i would suggest try putting the seat on first. if you meant that you were having trouble attaching the seat to the base via the screws.....well. make sure you are using the longer screws for this task. the directions have a mistake and usually make you attach the chair back to the arms with the wrong (longest) screws. use the longest screws and line it up. it might take some doing but you should be able to position it correctly. try screwing one screw a little first, and then going diagonally across to the other side and screwing another in partially. then connect the other two and tighten evenly to prevent it from damaging the screw slots. thats the best advice i have for you. if you cant manage that, maybe let someone else do it (ooh, like maybe someone you are angry at. that would be pretty good punishment. and they might even be able to do it lol).
1030927
Yes. When sitting in the chair it is on the right side. You need to push it in.
869971
I had no such problem don't remember what "letter" screw would be the right one...I suggest a longer screw or a dab of glue on it before you screw it in to help it seat permanently...
1251234
no problems with mine at all, maybe you got the lemony one. that was the exact reason I got rid of the old chair I had that was similar.
1204837
send it back. Both sides should work. I love mine and you will too once it works correctly.
401804
I have had this happen a couple of times, thinking it was broken. However, there are two things you can do. First, just twist the chair's frame a little to loosen things up. Also, for a long term solution, spray some WD-40 on and down the tubes that normally slide the seat up and down. The tubes just got a little twisted and have a lot of friction inside the other tubes - add lubrication. Good Luck!
1158868
Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base. Hope this helps, but as far as the part itself goes, it works fine. Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base.... » Read More Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base. Hope this helps, but as far as the part itself goes, it works fine. « Show Less