Why does Amazon only offer the Black model in "frustration free packaging"? Which in my experience usually means "used".
1982937
No they are brand new, Amazon has asked all suppliers to migrate to this type of "greener" packaging, and Rocelco was able to do it for the BT77 due to the volume sales of this model.
277066
If you click the link immediately under the details that says "X new from..." or "X used from..." you can see a list of those sellers offering the product and in what condition. There is usually even a small description of what you'll be getting if it's a used product. The currently offered used one does have a pretty detailed description. Refurb (used) items will usually include everything unless otherwise stated, but it's a good idea to check the seller info to get an idea what is included in the box you will receive. Sometimes, annoyingly, the only time you can contact a seller is after you've ordered.
1127175
This happened to me too, I ordered what is apparently the old model (ASIN: B000G1EQ1W), but was shipped the new model that shows up as a different product (ASIN: B000ULJU0A). This was bought and shipped from Amazon, not a different seller.
624897
I assume Frustration Free means it is the actual box of the item, it is not placed in a larger box, that's how mine was delivered.
1160230
You would need to contact the seller to confirm that you receive the model in black. There was a time that it was only the white model that was available. I actually purchased mine from a store while I was overseas. The store had stock of both models.
1436373
I received a 2TB Hitachi on June 29th, 2010, and it was RETAIL packaging. I ordered direct from Amazon, not a reseller. I had no issues with the drive, and it is still running strong. It seems that some of the 1 star reviewers later in July got non-Retail boxes. I bought mine when Hitachi was offering a rebate, so I bet Amazon sold out of Retail packaged units by the time July rolled around. Looks like they have the item under investigation now...probably for the packaging.
107833
Yes and I have the one I purchases from Amazon that has never been opened or used!
1870806
The one we are offering is the SDCC Shadow version. We have no idea why Amazon combined the two listings. we will contact them to get it fixed, thanks for letting us know.
1866110
Black shell? You order it from Amazon, not me. I'm only the buyer anf you csn always buy a new one.
1309141
The reason it has to be listed as "Used" is that Amazon is considered a "Official retailer" so Amazon terms with Pioneer or some other Companies means Nobody but Amazon can list the item as new on Amazons website. This happens quit often with certain products if you try to list them for sale as a third party reseller. Per Amazons policy with that particular company. You must look in the Notes to see if it is new.
1551424
The listing from Amazon is for an original Microsoft OEM package, unopened, with an unused product key. When purchasing make certain you are buying the same item and not buying it used.
1859401
I got the black one. in this case you should contact the seller for clarification.
750718
Hi. I'm not really sure what used means on amazon. I've never purchased anything from the site that was used. Mine was New in the Box. Sorry....
982111
I ordered mine on January 15th and haven't heard a peep from Amazon. It used to be that they were good about being able to get new release items out in a competitive manner. It now appears that they have lost whatever edge they might have had. If I see one locally, I will buy it and will cancel my Amazon order.
1665061
To answer my own question: I called Amazon and was told they had no replacements of that model available. They're going to email me a shipping label to print out and then credit my account.Since I called after hours I might try calling again to see if they are willing to make a deal with one of their 3rd party sellers to exchange it for the right model.I'm very disappointed. Love Amazon, but they should stop shipment if something's not available instead of substituting something that's worse than the advertised item.Someone must have thought we would not notice. :/
1264945
Having a page saying that an item "has not been released yet" when other retailers have been selling and shipping this same kit (k-x/18-55mm/55-300mm) for weeks seems disingenuous to me. I am not happy with Amazon on this one.
1371558
I had the same issue. Received my mop and noticed the "factory recertified" sticker on the box as well. Not impressed at all seeing as how the listing doesn't mention a thing about refurbished. I called Amazon and they were willing to refund my purchase but I asked to get a partial refund and keep the mop, which they agreed too. Can't fault Amazon much beyond allowing a shaddy vendor to use their service. I'm happy with Amazon but unimpressed with Firemall!