Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1331279
text of email I received from JVC ...Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and Sundays 10am to 5pm EST. If we can be of further assistance, please let us know at customerrelations@jvc.com. text of email I received from JVC ...Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and... » Read More text of email I received from JVC ...Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and Sundays 10am to 5pm EST. If we can be of further assistance, please let us know at customerrelations@jvc.com. « Show Less
87222
Hi, you might have a problem one, I can turn mine right up, when I did it by mistake when I first used it nearly blew my ear off !!!, may be ask for a new one ?? any other quires, just ask, Richard , have a nice weekend
851189
Sorry. My earlier response was to the phone having an ear bud outlet. Hope that was clear.
284215
On The Warranty They State That They'll fix Anything But I Tried Getting Mine Fixed But They Never Sent Me A Box To Get It Done. I Was Trying To Get The Material That Goes In Your Ear Fix. It Got Messed Up Close To A Year From When I Purchased It. Plus When They Ask You What Type Of Headphones They Are They Don't Have Them On File For Some Odd Reason. But Overall The Headphones Are Great. The Cons Are Just The Material In The Ear Wears & So Does The Top Material That Sits On Your Head. Hope This Help!
530104
I've not had any problems with these but there are another pair from JLABs that I have that are BETTER JLab JBuds J4 Heavy Bass Metal In-Ear Earbuds Style Headphones Just a richer sound and I use these a lot, have had for a year. Highly recommend
1925862
The Swimbuds are not a short term product, if you have any trouble please contact us here in customer service at help@underwateraudio.com and we will take care of you! --Underwater Audio Customer Service
1020237
I had the same experience with Klipsch customer service, though the rep did spend quite a bit of time looking through the their inventory to find suitable replacements, none are available. I have seemed to have solved the problem buying a pair of 1st gen Beats Studio replacements and the using just a touch of adhesive to glue them into place. The beats earcups are a little larger the the original Klipsch earcups, but are still comfortable. If you can find earcups a little smaller it would work a little better than my setup. These headphones are quite durable otherwise.
486092
Cristy Showers, I am unsure as to whether there are replacement buds. Did you not receive the extra 2 pair included with your original purchase? I have found that all the earbuds I have, no matter the brand, the earbud sleeves are interchangeable. I have had probably at lease 6-7 pair of all names & sizes. As long as the little speaker is near about the same size? You can use any kind. I am sure if you contact JVC they can give you more info. I never have them long enough to need replacement. I bought 3 pair of behind the head, over the ear, and ear cup styles now. I have tiny ears, and cannot stand buds anymore. If I were you, go up to a better pair of JVC that surround your ear, you will NOT believe how much better the sound is.
1663867
I have no idea. I haven't checked into the aspect of replacement parts. My husband has had no problem with the ear pieces, thus far. I'm sorry I could not be of any help to you.
382992
It came with a factory warranty, however I didn't bother with the factory warranty because they likely would've sent the same ear bud model and then the result still ending up defective. So I opted for return to Amazon. They did charge a restocking fee.
558222
D. Kaminsky, pls give us some details on the death of your SoundSticks II. As a current owner I'm very interested in knowing how helpful & co-operative H_K is in resolving your issue. I hope they deal with you fairly & quickly. Personally, I thought their website was a nightmare to negotiate.
1205030
Thanks for the advice! I just got off phone with Motorola support and they are sending me a free replacement set of both the small and large earbuds for my S9-HD. Even though I purchased well over a year ago they gave me an exemption and are covering the replacement (shipping included). They normally only cover the first year after purchase. Should receive within a week or two.
391752
Hi Julie, I just recently got 3 sets of J-buds. The one am currently using sounds just fine. Remember that this are in ear listening systems they shoud fit snuggly in your ears for you to enjoy optimal sound so you might wanna make sure you have the right size of buds for your ears. Hope this helps?
1755940
Haven't experienced any problems with mine, maybe you've been unlucky with a faulty pair.I am currently waiting for a new pair I've bought.Cheers
806155
I had a bad experience with Reizen lour ear but i din`t write this review. What`up with Amazon sending me this e mail to respond.
280989
Hi, I hope you have better luck with these than I did. At first, they played great but then one ear stopped working and the other followed. It would be a few seconds of working then off again they would go. I know this doesn't help you much. I hope you get them working. Mine were returned to amazon within 30 days. Cheers!