bike pedals backwards Assembled bike easily enough but it will only pedal backwards. Any suggestions?
2007816
Took 5 days for technician, mostly because of my scheduling. Fixed it in 10 min now works great> They were polite and courteous. Free fix without having to re-pack or re-ship. Definitely recommend!
2007817
I have the same issue. How did you contact the technician? Was his help free? I really don't want to send mine back after taking hours assembling it.
2007818
Tech came to the house and fixed the problem in less than 10 minutes. Bike runs great! I had read alot about poor customer service at Nautilus but my experience was that they were prompt, courteous and effective. They responded as they promised and solved my problem. Glad I did not disassemble the bike to return it!
2007819
Decided just to return mine. Returned it yesterday. Got the new one today. Put it together (quicker this time) and it seems to work fine.
2007820
Spoke with customer service who states this is a relatively common problem that occurs during shipping. Apparently, the magnet cap (inside the pre-assembled body) comes loose and gets stuck on fly-wheel. They gave me the option of having a special tool shipped to my home so I could do the repair myself, or have a technician come to the house to repair it. It will take 7-10 days to schedule an appointment (which I opted to do). They were very nice and helpful on the phone and I await the technician. Hoping for a good outcome. Will post results. Feeling hopeful.
191563
Mine pedals backwards also. Were you able to get in contact with customer service to resolve?
2007821
Took us just a few minutes to take ours apart and drop off at UPS. Had a new bike literally a couple of days later. Since we already assembled the first one, we got pretty good at it and were able to assemble the 2nd one in half the time. Have enjoyed our new bike ever since. I don't think you can go wrong either way it seems.
2176495
As I'd expect most bikes will be, when shipped, this one is NOT assembled 100%. The brakes and derailleurs are close, but I'd recommend some adjustment. The rest of the assembly is rather simple. You could also check with a local bike shop for their assembly charge.
901648
Yes it has the pedal style so if you try to peddle backwards it brakes the rear tire.
478929
Only problem I had was solved when I realized if I had my weight on the down pedal I wouldn't be able to push down the upper pedal-too much weight to overcome. Had to shift my weight to the up-pedal side before I could successfully pedal it. If it's really, physically stuck, check for what parts are blocking movement and review your assembly, in case something didn't get installed in the correct place.
1335620
turn the whole bike upside down, i cant remember off the top of my head which side its on, but its a very small hole kind of under where the seat would be, hope that helps. i had a hard time finding mine too.
252043
Yes! You can pedal backwards and it's as smooth and quiet as it is when you pedal frontwards. I would not hesitate to get this stationary bike again. The price is great and so is the quality.
1142412
start on the top of the pedal and work it around. a little silicone may help.
1497419
Also I recommend taking it to a bike shop to get a minor tune up if it's shifting funny. That's what we had to do. Pretty inexpensive.
457758
Sounds like a problem with the motor. Gears maybe bad. It has never happened to our bike. If the bike is new call it into customer service ASAP. Easy to swap out the motor.
714352
The bike has gears. I ride all the time without using motor and "4 times harder to pedal" is just not true.
1246333
Where I did have this show up was that standing on the peddles had, over time, actually pulled on the pedal where it screws into the crank, so that it was out of line. I had to completely remove the pedal, and then slowly and gradually work it back in straight (had to essentially re-bore the stripped portions of the threading). Once I did this, the clicking went away.
253150
Make sure the gears are seated correctly. Mine did not work at first because I did not have the vertical gear pushed down far enough. I doubled checked my work by forcing the gears to turn using my fingers so I could see if everything was in the correct position.
2110139
Sorry, I don't have an answer. Mine is still in the (very beat-up box) and I'm waiting for my son to help me figure it out. And if the bike is as damaged as the box, I'm in big trouble. Hope some one else can help you! JoanC
2211004
It sounds like battery. I would try different batteries and make sure it's in properly. Mine came backwards.
1012282
All bicycles have a reverse thread on the left pedal to keep it from unscrewing during use. The stripped threads are probably from repeated attempts to put the pedal on wrong or using the wrong pedal. (right pedal on left) left tighty, right loosy
791571
Sorry, it's been too long since I assembled it to remember. I do, however, remember assembling the bike twice and thinking, how would someone who is not extrememly careful ever assemble this bike without breaking something? I would take S. White advice and check out the YouTube.
2125082
it has been about a year so I can't remember too many details...except to say that the two pedals are not both "right-handed" screws on unicycles / bikes (so that they won't automatically loosen w/ use). Try to tighten (by hand!) the other direction. To answer the support question, probably no where available, and I'm not even sure it is "M Wave" b/c ours says "FUN" as the brand!