Brand new Nescafe Dolce-Gusto Circolo...leaking.... Hi guys - has anyone else had this problem? I am now onto my 2nd Circolo - first one leaked after just 2 weeks, just received second one, made two cups and have come home from work to find yet again water all over the worktop!! I am so annoyed and disappointed and will be ringing Dolce Gusto tomorrow. The water seems to be coming out from under the machine bottom, as if the water has seaped from the water container and found its way to where it should not be! The first one had water coming out of the hole where the electrical cable comes out the back - very scarey! Anyone else out there having/had this trouble? Brand new Nescafe Dolce-Gusto Circolo...leaking.... Hi guys - has anyone else had this problem? I am now onto my 2nd Circolo - first one leaked after just 2 weeks, just received second one, made... » Read More Brand new Nescafe Dolce-Gusto Circolo...leaking.... Hi guys - has anyone else had this problem? I am now onto my 2nd Circolo - first one leaked after just 2 weeks, just received second one, made two cups and have come home from work to find yet again water all over the worktop!! I am so annoyed and disappointed and will be ringing Dolce Gusto tomorrow. The water seems to be coming out from under the machine bottom, as if the water has seaped from the water container and found its way to where it should not be! The first one had water coming out of the hole where the electrical cable comes out the back - very scarey! Anyone else out there having/had this trouble? « Show Less
1357344
Mine is leaking the coffee from bottom when brewing. I can foresee more leaking problems in near future. I only had it for a few weeks too.
1997096
was told by Dolce Gusto customer service that we should never leave water in the tank, in other words, just put enough water to brew coffee and then remove tank, empty it and replace. Mine's been taken away today and I won't be seeing it for nearly a month. Hope they can fix problem as I have a large stock of coffee that cost me a lot of money.
1997097
Hi Kate - well it seems that only us purchasers will accept that this product has a problem with the leaking - krups it seems don't - I've emailed them. I am now about to send my THIRD Circolo back (purchased this time through Co-op online just to make sure it was not a 'faulty batch' that Amazon had in stock. Seems that it was not. Anyhows, going to chose another style now - don't want to because I love the modern style of the Circolo but it seems to me that until Krups acknowledge that there is a problem they won't actually sort it out! Dee Dannatt, Grimsby
1377871
Try to do the cleaning cycle again, could just be a simple malfunction. I've never had that problem. I love my DeLonghi Coffee Maker, it makes the best coffee, but I have a problem with spilling coffee when I'm pouring a cup. I believe it's the engineering of the pot.
375252
I would recommend soaking the lid in vinegar for awhile, and i have even cleaned the float valve (? - circular stop valve) w/ q-tips -- clean that area out really well. I would also recommend highly to use coffee filters vs. the reuable gold filter. Once i cleaned and used disposible filters -- it stopped the leaking. Good luck to you~!
720281
I have not experienced this problem, but check if the steam is actually being vented from the relief valve. I own two of these espresso makers, the first one purchased 2 years ago from Sur La Table, the other purchased recently from Amazon. The one more recently purchased has issues with steam leaking from the valve. My first one never did this. If the steam is, in fact, leaking from the gasket, don't over tighten, but rather reseat the gasket and see if that works. If it doesn't replace the gasket with a new one. If that doesn't work, there may be an issue with the fit of the top and bottom parts and the espresso maker should be returned for a replacement.
2256410
Funny you say that..I ordered this espresso machine last Christmas and had to return it because when I opened it it had water all over in the box..I figured the box got wet in shipping. Amazon quickly replaced with no hassle.. how strange!
1053094
Mine works fine. Frothy and the ideal warmth. If still within warrant, Nespresso will replace quickly.
833736
Thank you for asking. unfortunately my thermo cooler started leaking the water from beneath soon i bought it hence did not serve me as i expected. i still have it and i am torn whether to trhow it away as a junk or what can be done.honstly i dont know what to do with it and this discouraged me soo much that i will never purchase anything from you unless you convinince me again that you really care for your customers. you advertised the electric water cooler as a new product but when i opened it, it was used it was not brand new as you advertised. anyway i am helpless under your mercy.Thanks and blessings
23021
Thanks for your comments I've had similar problems like with your mother, I'm sending back 4 bags that leak really bad hopefully this was just a bad batch I really want to like the product and when the bags do seal properly it an incredible little system I actually bought it to compliment my more expensive Food Saver Say could you post again and let me know how your mothers new bags work out. Thanks!
2216958
We've had the same issue with our coffee maker. Unscrewed the plate on the bottom of the machine and found an orange "rubber" water hose had cracked and is leaking. I was able to remove the hose, off the cracked portion and reinstall with just enough length remaining, though this will probably happen again. I will go to a hardware store to look for replacement hose materials, its not too hard to replace with a needle nose pliers or forceps are best.I don't know if this is an issue with cheap materials or city water issues, nevertheless I was disappointed and will not be buying another Cuisinart. Its only about 1.5 yrs old. We've had the same issue with our coffee maker. Unscrewed the plate on the bottom of the machine and found an orange "rubber" water hose had cracked and is leaking. I was able to remove the hose, off the cracked portion and reinstall with just enough length remaining, though this will probably happen again. I will go to a hardware store to look for replacement hose materials, its not too hard to replace with a needle nose pliers or forceps are best.I don't know if this is an issue with cheap materials or city water issues, nevertheless I was disappointed and will not be... » Read More We've had the same issue with our coffee maker. Unscrewed the plate on the bottom of the machine and found an orange "rubber" water hose had cracked and is leaking. I was able to remove the hose, off the cracked portion and reinstall with just enough length remaining, though this will probably happen again. I will go to a hardware store to look for replacement hose materials, its not too hard to replace with a needle nose pliers or forceps are best.I don't know if this is an issue with cheap materials or city water issues, nevertheless I was disappointed and will not be buying another Cuisinart. Its only about 1.5 yrs old. « Show Less
1897035
I have same machine. Never had any issues. Only suggestion is to ensure you use quality espresso ground coffee. If that doesn't help return machine.
2132748
I contacted Capresso because I had begun to have a terrible problem with my coffee leaking when brewing. Capresso sent me a new cap gratis. Now it works perfectly. So we know that they have the caps and are willing to supply them.
720283
I have not experienced this problem, but check if the steam is actually being vented from the relief valve. I own two of these espresso makers, the first one purchased 2 years ago from Sur La Table, the other purchased recently from Amazon. The one more recently purchased has issues with steam leaking from the valve. My first one never did this. If the steam is, in fact, leaking from the gasket, don't over tighten, but rather reseat the gasket and see if that works. If it doesn't replace the gasket with a new one. If that doesn't work, there may be an issue with the fit of the top and bottom parts and the espresso maker should be returned for a replacement. I have not experienced this problem, but check if the steam is actually being vented from the relief valve. I own two of these espresso makers, the first one purchased 2 years ago from Sur La Table, the other purchased recently from Amazon. The one more recently purchased has issues with steam leaking from the valve. My first one never did this. If the steam is, in fact, leaking from the gasket, don't over tighten, but rather reseat the gasket and see if that works. If it doesn't replace the gasket with a new one. If that doesn't work, there may be an issue with the fit of the top and... » Read More I have not experienced this problem, but check if the steam is actually being vented from the relief valve. I own two of these espresso makers, the first one purchased 2 years ago from Sur La Table, the other purchased recently from Amazon. The one more recently purchased has issues with steam leaking from the valve. My first one never did this. If the steam is, in fact, leaking from the gasket, don't over tighten, but rather reseat the gasket and see if that works. If it doesn't replace the gasket with a new one. If that doesn't work, there may be an issue with the fit of the top and bottom parts and the espresso maker should be returned for a replacement. « Show Less
727204
No leaking problems. The problem I do have is inconsistent operation. When tank is full it misfires about 25% of he time and it is frustrating. Caffitaly system is the BEST for espresso; cappuccino & Regular coffee. I have just purchased the Caffitaly model S05 from Canada. A much better built product that I hope will be consistent and perform better, This unit is NOT available from CBTL. All in all better than Kuerig! (Much better and stronger coffee too.
1103744
Oh no! Mine just started leaking too and I'm not sure if it's too late to return it. Let me know what happens with yours. I really have enjoyed this dispenser until now.
530677
same happened to me as well. I'm returning it for another reason though which is it leaks from everywhere!
1831975
Same problem, also contacted seller and was sent replacement carafe with no improvement. I suspect it's just a design flaw, although interestingly when the coffee pot is freshly cleaned the dripping is minimal (maybe coffee deposits on the lip of the plastic pour change the surface tension/capillary action? idk...)
1001714
Hello,I had the same problem, THREE TIMES!!!!!!!!! All three went back! There seems to be a glitch with the machine. Here is what to do.1st make sure it says no water and you do have water. 1nd, return it to the place where you bought it and complain. If that is not possible call NESCAFE Hot line from 8am to 8pm EST. Tell them the problem and demand that they fix it. They will send you a return address label (no charge to you AND INSIST ON THAT!) and box it up and wait for the label. When it comes (it make take a week or so to come by e-mail), box it up and wait until it is repaired. THEY KNOW ABOUT THE PROBLEM, SO THEY SHOULD REPAIR OR REPLACE!!!!!!!!! INSIST THAT THEY FIX IT! Hello,I had the same problem, THREE TIMES!!!!!!!!! All three went back! There seems to be a glitch with the machine. Here is what to do.1st make sure it says no water and you do have water. 1nd, return it to the place where you bought it and complain. If that is not possible call NESCAFE Hot line from 8am to 8pm EST. Tell them the problem and demand that they fix it. They will send you a return address label (no charge to you AND INSIST ON THAT!) and box it up and wait for the label. When it comes (it make take a week or so to come by e-mail), box it up and wait until it is... » Read More Hello,I had the same problem, THREE TIMES!!!!!!!!! All three went back! There seems to be a glitch with the machine. Here is what to do.1st make sure it says no water and you do have water. 1nd, return it to the place where you bought it and complain. If that is not possible call NESCAFE Hot line from 8am to 8pm EST. Tell them the problem and demand that they fix it. They will send you a return address label (no charge to you AND INSIST ON THAT!) and box it up and wait for the label. When it comes (it make take a week or so to come by e-mail), box it up and wait until it is repaired. THEY KNOW ABOUT THE PROBLEM, SO THEY SHOULD REPAIR OR REPLACE!!!!!!!!! INSIST THAT THEY FIX IT! « Show Less