Where can I get the front wheel fixed, it became loose and wobbly on our first excursion . I can't see how to get into the Inner housing to stabiliz
1997682
I don't know Margo, sorry. So far I have not had an issue of any type with the Pet Gear stroller. You can contact Pet Gear directly via the internet and perhaps they can help, or I might try a bike shop that has experience with different types of wheels and she if they could assist you. Good Luck.
1997683
Gosh if it broke the first time you used it I would return it. But is it possible the wheel isn't locked into place? Just absolutely surprising it would break. Mine is 4 years old and out in the rain and snow and thrown in the baggage compartment on 2 planes. Gosh, I would return it and request a new one if the wheel broke immediately, with the company paying the freight. A phone call will surely take care of this. They surely want satisfied customers. Your experience is just totally opposite of what mine has been. Just can't imagine this happening, nor that the company would be satisfied with this performance of their product. Gosh if it broke the first time you used it I would return it. But is it possible the wheel isn't locked into place? Just absolutely surprising it would break. Mine is 4 years old and out in the rain and snow and thrown in the baggage compartment on 2 planes. Gosh, I would return it and request a new one if the wheel broke immediately, with the company paying the freight. A phone call will surely take care of this. They surely want satisfied customers. Your experience is just totally opposite of what mine has been. Just can't imagine this happening, nor that the company would be satisfied... » Read More Gosh if it broke the first time you used it I would return it. But is it possible the wheel isn't locked into place? Just absolutely surprising it would break. Mine is 4 years old and out in the rain and snow and thrown in the baggage compartment on 2 planes. Gosh, I would return it and request a new one if the wheel broke immediately, with the company paying the freight. A phone call will surely take care of this. They surely want satisfied customers. Your experience is just totally opposite of what mine has been. Just can't imagine this happening, nor that the company would be satisfied with this performance of their product. « Show Less
1997684
If you want to keep the stroller, a bicycle shop would probably be able to fix it. But since this happened the first time you used it, I would return it as defective, and exchange for another stroller. I am curious, if the reason the wheel feels wobbly , are you trying to jog or run without the front pin locked in place ?
651762
After assembling it, I took my bike to my local bicycle shop to get everything tightened/adjusted. Several things were loose, like the gears, front brakes squeak, etc. That's what I would suggest.
535469
There is something wrong with the units, I brought it to a bike store and they could never fix it. I am suppose to return it and send it with a prepaid paper that they sent me but I cant find it anymore, can u please send it back so iu can send it to you.
193268
Ours arrived with a broken front wheel. We purchased a replacement online for $25 and were able to replace it after finding the manual online. Replacement was not difficult.
1779140
what kind of stabilizing problems are you having? left to right forward to back check to see if any of the little plastic brackets holding the engines are loose or broke
380482
There's no fixing wheels you will have to buy new ones. On the other hand the brake to tighten it so it doesn't rattle is in screw the top two bolts and take it out then tighten it there simple steps l.
2003364
We've had the front tire (tire and tube) blow out twice -both times were immediately following my husband inflating it, so I suspect he was over-inflating. Anyway, the first time it was within the warranty so it was sent to us at no charge. The second time we bought it directly from prince lionheart - it's on a short list of replacement parts and much cheaper ($12.00) through prince lionheart than anything we found elsewhere. Both times, the new tire arrived quickly (within 4 days). Go to princelionheart.com, select your country then select replacement parts, page through 'til you find "balance bike wheel complete".
1749605
the same thing happened to our hours after one of the crashes it took. The gears are probably stripped inside. Take it back to the store. Buy something else.
1871333
I'm sure you figured it out by now but the housing, at least for me, was tough to get off. Someone suggested a gear puller which would seem like a great way (maybe the proper way) to do it. Not having a gear puller, I wound up using a couple small wrenches as levers on either side of the housing and popped it off that way.
694091
My bike had the exact issue. The part proform suggested was $500 and did not come with a guarantee that the issue would be fixed. The part cost more than the bike. Proform was horrible to deal with. They were insulting and unhelpful. I ended up spending a little over $500 for a new Nordic track. Love the new bike. Sorry to hear you are having the same issue. We took the bike apart and tightened the belt ... Checked everything online for answers ... Nothing worked.
358029
We just bought this bike and after 2 days the parent handle steering went out also. Did you have any luck fixing it or returning it?
1035927
It's been years since I bought this, & never took them off, they're worn, but never replaced. I keep directions. FOR REAR WHEELS-- You have to pop off the collet cover (button) on the outside of the wheels first, then take off collet (piece under cover). Hold axle & pull off wheel. To put together--do opposite of..... -Fit brake teeth extension to wheel if it is not pre-molded. -Slide wheel assembly onto axle. -Fix small plastic collet onto axle end and ensure that the key in axle groove is correctly located in the slot of the collet. -Fit cover to collet by firmly pressing the cover into place. Repeat for other side. FOR FRONT WHEELS --read bottom Fit the footplate into place by pushing the 4 plastic studs into the holes in the frame. Screw the 4 screws firmly into place. Remove the plastic packing from the front forks and dispose of them safely. Loosen the quick release outer nuts and washers from the wheel's axle but do not remove. Fit the front wheel into the slots on the front forks at the same time fit the pins into the holes on the forks. Make sure that the quick release lever is in the open position and finger tighten both nuts. Push the lever to the closed position to tighten securely. Pull the wheel to ensure it is fitted correctly. Before the nuts are tightened please ensure that the front wheel is fitted parallel with the two rear wheels. Incorrect alignment could cause the stroller to veer to one side. *******To remove the wheel, push the lever to open and loosen that nuts enough to free the washer pins from the forks. Was trying to scan the pics but wouldn't work. Hope this helps. No phone but PETGEARINC.COM might help. Lisa
1584605
If you take the wheel to a local bike shop they should be able to fix it as long as the rim isn't damaged. The spokes can be easily replaced if they are damaged.
1389985
I've had a little trouble with it. It seems like the front wheel just doesn't swivel like it's supposed to.
2266016
I have a problem with the 2 back wheels. After we had snapped on the wheels, we noticed the carriage was uneven. It's minor, but I can feel it when u push it. My only suggestion is to undo the wheel and put it back on. If nothing works, just send it back for a replacement. Sorry I couldn't be more help.
816607
Its discontinued? Oh man! I need back wheels my front is fine. I am same boat as you. If I would have known I never would have purchased and its such a shame cause its a great ride my kids love it. If you found anyone or any sites willing to help in replacing tires let me know please. I would greatly apprecaite it. I was thinking of taking the wheels to a bike shop see if they can fix it if all else fails...
1806788
I would try and take the screws back out and that move the handle bars around a bit and put them back in , i had a similiar problem and thats all there was to it..Im not sure if you have tried this but im just suggesting it..Deb :)