Smartguide Display I have not been able to get my Smartguide to communicate with my toothbrush. Has anyone else encountered this problem?
1974094
Can you post the number please. Thanks very much.Oral-B Professional Care SmartSeries 5000 Rechargeable Toothbrush
1974095
I called OralB and they said they would send a new monitor. In the end they sent an entire new toothbrush and monitor. Great customer service! Second monitor worked just fine - must have been a defective unit.
182412
yes, I had the same problem. I charged my toothbrush, put batteries in the smart guide but there's no display on the smart guide. I even tried pressing the set button, but to no avail.
774574
Yes, this is my question, too. I got an outdated Sonicare Intelliclean as a gift and cannot find replacement heads for it. However, I loved the sonic cleaning. Since it's fairly expensive, I'm trying to read all the comments/research that I can. The top 2 seem to be Phillips Sonicare Elite 7500 and the Oral B Triumph 9400. The Oral B cames out a shade ahead in some research, but I read that it does NOT have the sonic clean feature.
111252
My sonicare came with a charging base for the toothbrush that plugs into an outlet. Maybe you got a different model of sonicare. Read again what is included in the ad and on the box. Maybe they left it out. Also check for a place for batteries. Hope that helps you!
1537924
I had that same thing happen to mine as well. Unfortunately these toothbrushes don't last longer than like 2 years. You will probably have to order another one. That's what I had to do. My husband has one and he's had it for almost 2 years I think so I may have to get him a new one too if that happens with his. It stinks but they are a great toothbrush in my opinion.
556999
I wish i could help, but guess what? I have the very same problem and mine is pretty new! If you get them to connect please let me know so i can try my luck.
1919482
Sound like the problem my friend had, would return it if not dispensing food. Mine has continued to work, think I was a lucky one. My friend has not had a problem with the one she got at Bed Bath & Beyond, but did have issues with the one purchased here.
164954
I am sorry but I can't help you.I never had a rinse display or manual. Mine didn't even make it a year before they quit working.
1255001
I went to the dentist yesterday and I was wondering if they would see a difference in my teeth and gums since the sonicare brushes and heads have changed. Everything was fine. The hygienist said I did a really good job on my teeth. I guess the sonicare toothbrushes are still really good.
1713881
No, I have not had this experience and have had two Oral B toothbrushes. If it is very hard to turn on and offit may need to be replaced.
797594
Can't really help. That toothbrush was such a crappy product I tossed in the trash. The little brush heads kept popping off while brushing. I have owned 3 sonic cares. That model sucked. Save your money buy the bulkier Elite. The heads screw on and stay on.
428163
No and I may have been too hard on my teeth. Just move and let the brush do it for you. You are to do a quadrant at a time and it beeps when ready to move to a new quadrant.
1172742
something must be wrong with yours. I just mash the end that has "PRbpm" & the indentation with the bumps on it, (the devise open up like a clothes pin), and stick your finger in it, let go. Sorry didn't see your request earlier. I'd send it back for a replacement if you haven't got it licked by now. Also maybe the battery contacts aren't making contact. hope this helps.
1774157
send the item back if you got it. It does not work with out specialty knowledge. IE electrical data and schematics. When I researched the item it was cloned and this was the reason for its error, some of the contacts were made in the incorrect locations.
1257647
Barbara, Your Easy Clean toothbrush looks almost identical. I know from experience that on some occasions it seems like mine will not go on. It is a tight fit and they should work.
1529596
I don't sell the toothbrush; I own one though. I'm not sure what charger you are talking about. I use re-chargeable AA batteries that I charge in a charger. So, if that's what you are talking about, it works for me.
2258584
I dont think you should bring your electronic toothbrush. I have one too. I went to store and got a battery operated on in toothpaste section. I used it for phone, camera and notebook. Even then one of my cords got fried. (I did not find this out until after I wrote review. I would get something a little higher quality. I would never use these ones again.
1328923
Sounds like it's defective. I would contact the company. Mine works pretty well, tho I haven't used one in this price range before. The attachment of the brush to the motor sometimes vibrates loose while in use. I bought a couple of extra brushes so hope the unit lasts a while. The included travel brush is less robust, but performance is ok.