what should i do if cartridge has ink but message says it does not have ink?
2002690
Do a hard Reset of printer, unplug (don't turn off). Unplug, wait 30 seconds replug and let it start up....take each ink cartridge out, close n lock each color....unplug again, replug and restart then reinsert each color again and lock properly....see what it says and then if still not working properly refer to the Brother manual. I've had many different brother printer over the last 15 years I've never had that error, hmmmm but try that. :).
2002691
Another thing you can try, (that has worked for me when ink is so low that printer will not print, yet there's still ink in cartridge), is to place a small piece of duct or masking tape over the clear part of the cartridge. That's where/how the printer itself recognizes ink levels in the cartridges.
696161
You probably have one cartridge that is not working. That will throw off the color drastically.
437820
buy a new large cartridge because it will not work , if the ink in the big one is out for some reason
2246951
either remove and replace the ink cartridge the printer thinks is empty, or try just opening and shutting the unit like you are going to replace the ink cartridge. I simply open and shut the machine. there is no way that I know of to stop the printer from thinking its out of ink.
205209
Hmmm. . .check to see if you loaded it right? Is the ink actually printing out? Might be some missing pieces or broken pieces since they are only compatible and not the designated design. Check to see if the seller refurbished this product because most of them are.
234390
I don't know if your cartridge is sealed. It can't be a sealed cartridge. Has to have an open port. (Where the ink comes out, usually the opening is on the bottom of the cartridge.) If it has an open port, flip the cartridge over and fill it.
1213889
Needs new cartridge an if that doesn't fix the problem that mean it's broken
1701832
I have the same printer and have purchased remanufactured cartridges. I did get the empty cartridge message, but my printer gives the override message and gives me the steps in order for the ink to work. Followed those steps ink worked fine but didn't last long, but I believe it was worth it.
828383
I think your second cartridge is not working. I had the same thing happen. I just ordered a new cartridge. Hopefully the next one will work. Or I will be returning it.
216397
No you don't. At some point, the cartridge stops working with the printer and you have to replace it.
69074
There is no ink to replace. The printer uses thermal labels. That is a real perk with this printer...never have to replace an ink cartridge.
615134
It sounds to me like you need to contact HP support. I'm assuming you put in a genuine HP cartridge. You didn't say what kind of cartridge.
1773208
Take it out and gently shake the cartridge. Try it again. If not, the cartridge might be defective and you need to return it.
1361211
Missing colours sounds like a clogged printhead. As for the cartridge...I don't know why
979360
The newer cartridges have micro chips which maybe need to be reset I found ask.com and tube helpful
973366
Take out the ink cartridge, and put duct tape or electrical tape over the empty clear ink box .. Then put it back in
1180568
I had that message come up with one of my cartridges but so checked on line and a blog said that often happened with no ne cartridges. The printer kept printing so I just ignored it