The removable tray is bending inward and has become warped in the middle. I have no idea why this has happened. I'd like a replacement. I'd even pay for it. The screws this product came with also were pretty shabby after 2-3 turns they immediately became worn. I'd like to replace the screws as well and will pay for them. Except for these two annoyances the cage is pretty useful for keeping our daughter's 3 female guinea pigs in. The removable tray is bending inward and has become warped in the middle. I have no idea why this has happened. I'd like a replacement. I'd even pay for it. The screws this product came... » Read More The removable tray is bending inward and has become warped in the middle. I have no idea why this has happened. I'd like a replacement. I'd even pay for it. The screws this product came with also were pretty shabby after 2-3 turns they immediately became worn. I'd like to replace the screws as well and will pay for them. Except for these two annoyances the cage is pretty useful for keeping our daughter's 3 female guinea pigs in. « Show Less
1973926
Mine has warped at the ends. Not safe without adding material at the ends so it doesn't trap a foot and chop it off. I have five of them and they all have done the same with warping. My bottom tray is not staying in place either. the track at the bottom doesn't hold it in place. Will be looking at a different brand.
1973927
The very same thing is happening to mine. Very upsetting. I would like to also know if there is any way to fix it.
1973928
We had the exact same problem within a week. I don't think a replacement will help, as it will probably do the exact same thing. We went to Lowe's and purchased 2 untreated oak slats, 24 inches long, 1 1/2 wide and 1/2 inch thick and slid them width wise, one on each side of the cage door, right into the groove that holds the plastic tray, up against the lip of the plastic tray. It has been about 3 weeks now and it works beautifully. You do need to remove them before sliding the plastic tray out. Also, make sure you get untreated oak, because the chemicals on treated wood can make the guinea pigs sick and so can the oils in pine. Hope this helps. We had the exact same problem within a week. I don't think a replacement will help, as it will probably do the exact same thing. We went to Lowe's and purchased 2 untreated oak slats, 24 inches long, 1 1/2 wide and 1/2 inch thick and slid them width wise, one on each side of the cage door, right into the groove that holds the plastic tray, up against the lip of the plastic tray. It has been about 3 weeks now and it works beautifully. You do need to remove them before sliding the plastic tray out. Also, make sure you get untreated oak, because the chemicals on treated wood can make the... » Read More We had the exact same problem within a week. I don't think a replacement will help, as it will probably do the exact same thing. We went to Lowe's and purchased 2 untreated oak slats, 24 inches long, 1 1/2 wide and 1/2 inch thick and slid them width wise, one on each side of the cage door, right into the groove that holds the plastic tray, up against the lip of the plastic tray. It has been about 3 weeks now and it works beautifully. You do need to remove them before sliding the plastic tray out. Also, make sure you get untreated oak, because the chemicals on treated wood can make the guinea pigs sick and so can the oils in pine. Hope this helps. « Show Less
1105103
Go to le creuset website...http://cookware.lecreuset.com/cookware/contactus_10151_-1_20002....request an RMA# for service.... call 800# or email. Do not send it w/out the RMA# they will provide....it will only be returned.Good luck....they do respond quickly, and will likely replace your Screwpull, as that what they have done for me.
2086897
The same thing happened to mine. The plastic on this feeder gets very brittle after a short time of usage. Let me know if you get a response about the replacement parts.
1902379
Sorry for you! I have only hand wased this. I would think you could contact the company for the repacement piece. Best wishes and thanks for sharing your experience so I will not make the same mistake!
1134240
You'll need to replace it. It doesn't come with any removable pieces. But for how well it works it's worth it.
89790
I've had to replace several of them. I emailed the manufacturer and every time they sent me a coupon for a free one. Then they said it was the last time they would send me one. I even offered to mail them the broken one. Now when it happens, I take the screws out of the bottom of the unit and rotate the gear wheels and it seems to free up the stuck gear/motor. NOTE: You will need to get a TORX type of screwdriver size T-9 to remove the screws.It will work for a while, but then the problem comes back. When I get tired of doing this I'll go get another one. I like the product as it really keeps the showers clean but the dispenser should have been designed better. Hope this helps. I've had to replace several of them. I emailed the manufacturer and every time they sent me a coupon for a free one. Then they said it was the last time they would send me one. I even offered to mail them the broken one. Now when it happens, I take the screws out of the bottom of the unit and rotate the gear wheels and it seems to free up the stuck gear/motor. NOTE: You will need to get a TORX type of screwdriver size T-9 to remove the screws.It will work for a while, but then the problem comes back. When I get tired of doing this I'll go get another one. I like the product as it really... » Read More I've had to replace several of them. I emailed the manufacturer and every time they sent me a coupon for a free one. Then they said it was the last time they would send me one. I even offered to mail them the broken one. Now when it happens, I take the screws out of the bottom of the unit and rotate the gear wheels and it seems to free up the stuck gear/motor. NOTE: You will need to get a TORX type of screwdriver size T-9 to remove the screws.It will work for a while, but then the problem comes back. When I get tired of doing this I'll go get another one. I like the product as it really keeps the showers clean but the dispenser should have been designed better. Hope this helps. « Show Less
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
887069
Contact Jennifer at classicbrands.net I got replacement parts through her. Very efficient and very nice to work with! I love these feeders and now have 2 of them Hope that helps. Linda
1644555
Wish I could help you. I haven't needed to replace mine, but if I did I would probably go to the manufacturer, which you've probably already done. Sorry.
616063
We've had the same problem. The tray/holder is poorly made and I would not recommend it. We bought it some time back and just recently used it for the first time. My intention is to return it.... as soon as I find a box it will fit in!
2111849
Good evening Elizabeth - I am very sorry about this. Please email us your info and we can send you a replacement part at not cost. We have redesigned the pivot to fix this problem. Thanks for your understandingSteve ParisiPresidentToiletTree Products
23763
It just takes a little maneuvering to get the cardboard scratcher out from under the tabs and a little bending of the cardboard. I've replaced mine before and nothing broke. But don't forget, you can turn it over once too before you replace it. Good luck!
1277131
Have not had to replace mine yet and have had it a long time as well. You should probably contact the company directly or do a google search for it...
57827
These are meant to be reuseable, i guess replace if it breaks? Nothing specified how many times it can be used...it's just two plastic trays
1206013
It happened to me I broke microwave tray before, and it was complicated cause the factory would not sell the tray separated . At that time , I found a web site specific , googling "microwave plates". They would find any try for any model and brand, but it was around 50$ the tray alone . I never contacted this specific factory cause I didn't need to, but sometimes it a better to use the microwave without tray as long as you can and then order a new one. Keep an eye on the sales!
1238788
I have never had this experience. I think you'd better ask for replacement. Good luck!
1209447
I would contact the company (Tervis). I have not had that problem but I think they will replace it for you.