I couldn't lock the face plate yesterday so wasted a lot of time trying to make pasta. I cleaned the whole machine and still can't get it to lock.
2066645
It is possible that the blade is not all the way in. Mine had to be turned a little and carefully pushed in to the appropriate position. But once I got it on and tried to start it IT froze up on me. I could 't get it appear and ended up sending it back dirty. I DIDN't get another. I got a different brand. I hope you have a better experience than I did. Good luck.
1912526
I am unable to unlock mine and remove for cleaning. The arrows show counter clockwise in to unlock and it turns but unable to remove it.
1199817
That was my same issue. I was unable to get the phone into place and when it was in place that that brief second the power/lock button was not function-able.
1636512
It's probably just stuck. Pull the round knob gently and it should come loose and work fine.
1191517
Good idea. I had been holding head while sliding lock button. Tried your suggestion. Still doesn't work. Fully convinced now it doesn't work right. Thanks much.
510938
I have had this problem also..I took 2 inch metal pain scraper put it on one of the humps on the lid and tapped it with a hammer. It took a few tries but it jarred it enough so I could unscrew it. Good Luck!
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
2237985
I'm not sure what could have gone wrong. The mixing blades should be constantly turning when the machine is on which would prevent them from freezing. Sorry I can't say anything else.
544318
Try pushing the reset button on the side. You might have to use a paper clip or pin, but that worked for me when mine locked up.
469930
I had mine for one day, the lid locked up so I ended up returning with $50 worth of food in it. I hope you have a better lock than I. Otherwise, toss it, don't waste your good money on buying a part that's half the cost of unit.
2272693
The gear on ours broke also. I think something got wedged in it. It was making a grinding noise when trying to close, and I stupidly pushed the lid down. The whole gear fell in the trash. Maybe if the gear assembly were encased, it wouldn't have gotten clogged with debris? Anyway, I especially miss my automatic lid when I have a handful of gunk to throw away, and it gives me the willies knowing everybody touches the lid with goop on their hands.
1531175
Hmmm. I have had to use a screw driver as well, but with success. So, my only advice is to try again with the screw driver because the lid is very tight. Good luck.
430785
my newest replacement is having the same issue. I have to use a screwdriver or something to push in the lock if I've used it hard. Im going to take mine apart and see if theres a molding edge or something that needs filed off.
1118372
I have the same model and I couldn't get that duck to work. I got the machine to close-uneasily-but had trouble opening it. I didn't want to break the coffee maker, so I gave up. After reading the other reviews, maybe I should try again.
1566730
Have the same issue. Gears are stuck and the brewing unit won't go in all the way. I sent mine to Phillips last week for replacement
156151
just press a bit harder on the lock. if that doesn't work than its a defect.
907908
Yeah. Same here. It wasn't too bad. Wiped right off. Good luck putting it together. I never did get mine together. It was hard and I gave up.