I bought one yesterday, took out the plastic strip and tapped it, then stood on it, nothing happened. What do I do now???
2090718
Oh, mine did the missing display dance just a few days ago. Turning it upside down, exercising the buttons at each contact point, and then returning it yo the proper orientation got it working again. Just a thought.
2090719
Just a guess: perhaps ps a piece of the plastic battery protector got hung up and is still preventing contact. Might also be a bad battery or just incomplete connection of the battery. Beyond that, not sure what is actually servicable by us.
2090720
I would make sure the lb/kg selector switch is firmly in one position or the other. The make sure the battery is installed in the proper position. Then examine the feet for damage (are they cracked). If that doesn't do it then I'd contact the company directly. They might be slow to respond but they did satisfy my complaint when my scale broke.
2090721
Under the scale you should see a plastic pull tab, pull it out. It separates the battery from the battery terminal, thus keeping your scale from turning on and arriving at your home with a dead battery.
900228
Same thing happened to mine and you just contact them, send it back and they'll give you a new one
1720308
on the bottom buy the sensor there are two small holes. Put that metal poker into one of the holes if it doesn't click try the next one.
1073197
I agree with the advice that Sharon offered. If its just the plastic cover, use it without it. If for some reason youcan not, buy a new one. New is more fun. Good luck Gerry
1218433
I did, you need to do a hard reset to get it back in order. I believe there's a little hole that you stick a paperclip in for 30 seconds or something. There are instructions on the website.
1579003
I am sorry mine just worked instantly. Make sure you have it well connected and did not damage any pins. Maybe it is more than the display sorry
383341
Unmount it and redo it again. Unlock the release botton by lining the white lines. If it doesn't work after the try, send it back.
939679
Did you turn the knob to on , if not do so . And if you have turn the knob both ways and still nothing then something is wrong. Remember turn knob all the way.
1835208
I thought mine was broke also. I tapped it in my hand and squeezed it while it was open. I'm thinking its something in the on/off switch. Once its on, it stays on though.
1888900
Try chenging the orientation of the batteries To flip plop. Thats what happened to me.
1634789
There is a tiny hole on the right side of the Striiv. I used a paper clip to push into it and that reset it. Hope this helps :)
1093410
make sure you are pressing the metal on both hands. I thought our batteries were dead, too. but they were not. My next thought was to take the battery out and check the size, but that wasn't necessary.
1454228
If you bought it through amazon, go through the return process. That is what I did. I tried mine for about three weeks.
2240522
Did you turn it on using the nob in the from first. Try that first. If not, check your outlet and try plug to another outlet. And if thats not the case you have to send it back for a new one. I hope thats kind of helpful.
1175367
I'm not sure what you're up against, but.... I'd just take it all apart and start over again.There should be either a screw or a clip, or it's held together with friction. If it's not working you need a new switch? Or do you just have it wired wrong?There is a screw on the back of it..? be sure the power's off!bucky in tucson
1834208
Best bet, send it back and ask for a new one. Mine has worked fine since day one. You deserve for yours to work also. Hope this helps bro.
1586026
Send it back or request a new one because that should not be. Mine does not do that.