Is there supposed to be a piece that holds the top and bottom half of the cage itself together? There wasn't in my package.
2062385
No a bit tricky putting it together no middle the 2 racks one for bottom of cage other one is a rack for under stand shelf but once it's together it is great at least for my bird just rest top on bottom and wedge notches together it will all come together in end lol
2062386
No there are formed "hooks" on the top wire of the bottom half on both sides that hook into top half, if that makes sense!
1244904
Hi is not so hard to put it together and is a nice cage well you can try by going to you tube and check maybe you get some video with the instrutions there goo luck ;-)
1238207
Do you mean you lost this piece and are trying to purchase it separately or you cant find it in the packaging?
2195480
Hm? The one I purchased was completely assembled. I suggest you "contact the Merchant" thru Feedback on your recent Orders page... --GBJ
1352512
If you're talking about the flat plate that sits on the floor (to stand on) at the base, it should have come with the Gym itself. If you didn't get it as part of your package you should contact them to have it sent. If you're talking about some other attachment besides this one, I can't help.
1515888
only the top...you have to get a different piece for the bottom, it's structurally different
496329
It's because it's false advertisement! The one you'll end up getting sucks cause the top portion (the cage) doesn't connect to the bottom stance. I had to use zip ties to connect both parts. As far as levels you'll get 2 levels so in total there's 3, bottom level and the additional 2 levels it comes with. Hope that helps.
1207376
It was hidden. It was taped to the bottom of the bar. we had a hard time finding it too. If it's not there I would just ask them to mail you a hardware package.
1033875
When I received this cage there was a damaged part, all I did was contact seller they sent me a replacement part. It is quite possible the seller might have parts available.
627028
That's weird... all you need are the screws to fix the three parts together... that must have been a mistake, hardware should have been included! Contact Amazon and report the mistake! I'm sure they will help you to solve this problem!
683452
I had an end piece for each end. They must have forgotten to pack it in your order.
853455
If its missing u need to contact the customer care number from the manufacturer. That set is always missing pieces.
1863390
I imagine Gina B figured it out, but it will arrive looking like it is missing slats. They are screwed to the ends of the swing for stability. Unscrew them and then put them into their missing place. Note to seller- assembly directions need significant improvement.
1095801
There is supposed be setup instructions, nails, screws and brackets. You should be able to contact the seller and have them send an assemble pack to you instead of sending the whole thing back.
1607117
We received ours unassembled, with the top and bottom stacked inside each other; the larger size you are looking at is likely checkable but will probably incur oversized charges.
2097525
I had the same problem. I bought this and it is only this piece. Anything else is included. I don´t recommend to buy it. Because you cannot find the other.
1666115
I believe mine had to be assembled. Came in 3 pieces, to be attached with little tiny hinges.