I installed the provided ink cartridge and when I twist the bottom of the pen onto the top it does not puncture and allow ink to flow.
2076287
Push the cartridge onto the nib to puncture. It will not puncture by twisting the bottom of the pen onto the top.
2076288
You have to twist with quite a bit of force. Are you sure the cartridge is inserted fully?
2076289
Notice that on the cartridge, there is a raised dot, make sure it is lined up with the notch. Push into place.
1637025
Remove the yellow protection from edge you might need to poke slightly but really shake the cartridge and install may have repeat until ink comes out when printing. Be patient. Took me a while
1620072
You have to unscrew the pen, and insert the cartridge in the little hole. Put some pressure on it but make sure that you don't break the nib when you are putting it in.
2056327
You will want to make sure that the cartridge is seated properly. I have had them stick up a bit. If that doesn't work, contact the helpline. Good luck!
99399
Try this. grasp the sides of the ink cartridge firmly and the press the front top clip on the cartridge till you can pull it straight up. If that doesn't work do the same (pressing front top clip on the cartridge) and jiggle the sides of the cartridge and at the same pulling up gently until it breaks lose. It's also possible to remove the print head but that can be done by squeezing the two clips at the back top of the print head and lifting. I would avoid this unless it's absolutely necessary because you may have to replace the print head once removed. Just be careful and work gently with the information described above. Good luck. Try this. grasp the sides of the ink cartridge firmly and the press the front top clip on the cartridge till you can pull it straight up. If that doesn't work do the same (pressing front top clip on the cartridge) and jiggle the sides of the cartridge and at the same pulling up gently until it breaks lose. It's also possible to remove the print head but that can be done by squeezing the two clips at the back top of the print head and lifting. I would avoid this unless it's absolutely necessary because you may have to replace the print head once removed. Just be careful and work gently with... » Read More Try this. grasp the sides of the ink cartridge firmly and the press the front top clip on the cartridge till you can pull it straight up. If that doesn't work do the same (pressing front top clip on the cartridge) and jiggle the sides of the cartridge and at the same pulling up gently until it breaks lose. It's also possible to remove the print head but that can be done by squeezing the two clips at the back top of the print head and lifting. I would avoid this unless it's absolutely necessary because you may have to replace the print head once removed. Just be careful and work gently with the information described above. Good luck. « Show Less
2228227
make sure the ink cartridge have electrical contacts...the contacts should be cleaned with alcohol wipes. If their is no electrical contacts, the ink cartridges will not work. If th ink well might have old ink stuck to the well, clean the well with alcohol. Bhrama Llahma
419757
I found that I sometimes had to punch out the film covering the part of the cartridge where the ink leaves it. That helped me out. They are sometimes a little hard to "click" in. You may want to play with that part of the cartridge (pull it away from the cartridge or pushing it in firmly.) Hope that this helps!
600227
Firstly, make sure that you've loaded the ink properly. If you haven't loaded it, or loaded it improperly then that may be the source of your issue. Secondly, it can take a little while for the ink to work it's way down to the writing nib on a new fountain pen. My advice is to treat it the way you would a ball-point pen that won't write at first, i.e. give it a bit of a gentle shake and then scribble on a piece of paper for a bit. The ink should start flowing in short order then. If not, then there may be other problems. Hope this helps.
140131
Yes, the pen works great; I proved it by writing "don't know till try" on the rite in rain paper under a full stream of running tap water. The ink did not erase, run or smear when trying to rub it off.
1039441
The top of the pen is a stylus tip, and the bottom is the pen. My pen is blue ink. My mom's pen doesn't work well, but the styus tip works. Does this answer your concern?
1758425
Make sure the print head which receives the cartridge is not loose. The print head also snaps into place. Be sure it did not come loose.
1919239
Your quote is correct. The pen worked on mine, but nothing else. I returned the pen for a refund.
84669
My pen works ok. You may try to dip the nib (not the whole pen) in water for a while and then let it dry. The ink always flows better after that.
2145935
With the little adjuster on the cartridge put in the empty position (where it would be if no ink were in it) Just dip the nib into the ink (cartridge attached) and then while it is immersed in the ink, carefully twist the little adjuster in the other direction so that it forms a vacuum and pulls the ink into the cartridge. I hope that makes sense!
1615587
HiAre you sure you have ink left in the cartridges. I have found when I shake them and tilt them forward the ink if any left, fall in place. Then I can get the last bit.Marsha B
1846896
I have never had an issue with mine, so my guess is you either don't have the cartridge snapped in all the way or it is defective.
1206425
Make sure you put the ink holder in the right way...the pen has a special attachment that will break the seal to let the ink flow. If you did put it in the right way then wear your grungy clothes take the pen outside and, nib down, just shake the heck out of it. Those are the only suggestions I can give. Hope one of them works for you.