Where can I get parts? My cat tipped it over so many times the top board broke off. I need the plastic pieces ,several since the plastic will break again.
2061277
I am sorry to tell you-I threw mine away-fixed or not-it is NOT well made-a kitten would knock it over! Sorry!
2061278
I would try to put a piece of wood on it and have one my friends put some carpet on it. I looked around and didn't see any parts online as of yet.
594218
I would try a wild bird store that carries these feeders, I have gotten parts in the past from my local bird store..they clean and repair these type of feeders....not sure about ordering parts
2277268
Contact the seller Or email me at alseapony@yahoo.com and I will send you file of the one that came with mine. Spare parts may be a issue.
1215121
We had a problem with the perch falling and eventually breaking with regular use from our 8 lb cat. My husband rebuilt it with real wood rather than partial board to make it work for us.
2086895
Contact manufacturer directly. They do not sell replacement parts, but may replace the new bottoms for you. They had a great customer service area when I needed a replacement for my feeder.
1168098
Try contacting the company directly. I bought my first one at toys r us. Maybe they can help too.
1695269
I agree with Karen. I would call the company by phone if possible and tell them what happened. I feel that they would send you the part that was obviously defective. I have had my kitty castle for about 2 months without any problems. My cat loves it. He has slept and played on all levels and enclosures.
531516
If there is a way to actually take all the pieces apart, I'd love to hear it. Over time, cat fur gets trapped between layers of plastic, and it is impossible to fully clean the ball without completely taking it apart.
1684856
I would check on eBay or call the company directly. Many times they sell parts pretty cheaply that aren't on their website. Good luck.
1594734
I am so sorry this is an item we no longer stock. If you call Melissa & Doug at 1-800-718-5365. They are the manufacturer of the item and may sell parts.
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
230473
You can contact the manufacturer (Roundhill Furniture) for replacement parts. The first set that we ordered contained a "bubbled" rubber lip around the bottom of the base. Just call them up and they can get you hooked up with a replacement piece.
710136
I opened mine this christmas, and unfortunately had two of the same wing. Neither Hasbro or Amazon would provide a replacement part. I had to return for a refund, or in the case of hasbro, another product. Love the ship, so dont want to be without it, so only thing I can hope is I may be able to find someone who has two of the other side, and swap
830135
I bought 2 sets because my cat has destroyed a few! Ha! I don't think there are replacements for sale.
1836476
Not possible to buy parts, the key is to keep the tray dry. I am on my second one, and would buy a third that is how much I like the item. Good luck, buy yourself another one and keep it try as much as possible. Best of luck!
1198754
I have the same broken part but am unable to find a place that sells replacements. I have not contacted the manufacture, but may give that a try.
557764
I really don't know. I bought mine in the United States. You probably should consult the store where you saw it. I can tell you that my cat loves it. It is a bit difficult to take apart, clean, and reassemble, and you need to be careful with the pieces because they are plastic. On the positive side, you can purchase replacement parts without having to buy a entirely new unit.