I bought this unit 6 months ago and now the agitator locks up during making popcorn and then starts to burn. Anybody else have this problem? Fix?
2059602
Sounds like you might have some popcorn stuck under it so it won't turn. I clean my unit after every other use and I will frequently find popcorn pieces lodged under the center portion. Take a toothpick to clean it and then see if it will turn easily by hand. If it turns easily by hand, but won't turn when you have it on you should contact Great Northern Company.
2112163
I'm not aware of any problems with this unit. I got mine in July 2014 and have made tons of salsa, slaw, veggies, soup, etc. with no problems. Although I don't run the thing very long (mostly multiple pulses or quick/short runs), ours has been a champ. Maybe it is just an issue with the most-recent production run?
1583538
We haven't had that issue. I did take the plate off the other day and clean all around the housing unit. It seems to have improved the efficiency of the popper. Just 3 easy screws.
428373
I use 1/4-1/3 cup of white popcorn on high for about 4 minutes. I have a few unpopped kernels. It has never been tough.
2068482
I can't put my hands on my warranty right now. I've only used my Prithi a few times but have had no problems. I usually use the small bowl for blending dried fruits and nuts together. That's a tough job and it's why I bought it. It is a very powerful engine. My Vitamix could not do it well and I thought that was powerful! Sorry to hear others have had a problem and hope the warranty is honored.
888456
I do not know of a 'fix' but do not have a problem with it not touching the bottom. Once the corn starts to pop, the spinner will keep it moving. I have not had any problems with sticking or burning, even while making kettle corn ( which requires sugar while popping.) I cannot say the same for my aluminum Whirly Pop (which is a good popper.) I switched to the Cook N Home to get away from aluminum and have not regretted it one bit. If you use high heat (not medium as to the instructions) and continually spin at a quick pace, you should not have any issues. Hope this explanation is helpful. I do not know of a 'fix' but do not have a problem with it not touching the bottom. Once the corn starts to pop, the spinner will keep it moving. I have not had any problems with sticking or burning, even while making kettle corn ( which requires sugar while popping.) I cannot say the same for my aluminum Whirly Pop (which is a good popper.) I switched to the Cook N Home to get away from aluminum and have not regretted it one bit. If you use high heat (not medium as to the instructions) and continually spin at a quick pace, you should not have any issues. Hope this explanation is helpful.
1009800
Never had this problem and we use it everyday.I would definitely look into getting a replacement!!
776390
After owning this machine for 7 months (had our first for about three years) I'm having the same problem as of this morning. I'm going to try all the tactics that billf recommends. Anyone else rectify the problem?
1833325
We have used a bunch of different kinds of popcorn seeds and never had such a problem. Try a few different types and see if it is your machine generally.
881952
I think because it is poping to long. Try to get unit hot first then put in mix and watch it. you may get alot if kernels left over.
888455
I do not know of a 'fix' but do not have a problem with it not touching the bottom. Once the corn starts to pop, the spinner will keep it moving. I have not had any problems with sticking or burning, even while making kettle corn ( which requires sugar while popping.) I cannot say the same for my aluminum Whirly Pop (which is a good popper.) I switched to the Cook N Home to get away from aluminum and have not regretted it one bit. If you use high heat (not medium as to the instructions) and continually spin at a quick pace, you should not have any issues. Hope this explanation is helpful.
1419837
I have never had any problem with ours, it gets hot and pops popcorn all the time. Great Grandchildren pop popcorn when they come. We love ours. If yours don't get hot then you need to get you another one and send that one back.
2113279
Sorry, I've not had that problem. (I've only owned the smaller 1-disc units). All I can suggest is that you call Venta and ask for help (or more help). So far all of my interactions with them have been very positive.
1583540
We use the popper often and have never had that happen to us. Maybe your unit is defective
47970
I have yet to burn popcorn, because once it starts popping, most of the popcorn falls out of the bowl on its own. Once you hear it start popping just watch and empty the rest of the bowl when it is no longer popping. Great buy.
2191260
This is normal. When I went to use the popcorn the oil simply slide out and melted fine. No problems. I had the same question when I first received it during the winter time!
1839883
I have had NO problems and I use a tiny coating of oil which I put in before I turn it on maybe a minute before adding the popcorn. We have used this every night since we got it and love it. I have been very pleased to have no problems at all. Hope this helps.