i can't open this product, the sponge remains dry, what am i doing wrong?
131096
The sponge "loads" with makeup by twisting. You will need to twist the packaging quite a few times the first time you use it to get the makeup up into the sponge. I generally do 4-5 twists, then gently squeeze the sponge to see if the makeup is starting to flow, then twist 1-2 times, test, twist 1-2 times, test, etc. After that initial preparation, you will just need to twist once or twice each time you use it.
131097
Turn the bottom, clockwise I believe, until you see the makeup start to appear at the top of the sponge. After a few applications, you'll need to twist the bottom again to refill the sponge. Hope this helps! Feel free to contact me again if need be :-)
131098
The top (purple/reddish bit) twists clockwise & pushes up the makeup through the sponge. Maybe it is defective or some makeup has dried & clogged the opening. Try dabbing a paper towel or something pushing down hard to get the makeup flowing. Good luck!
131099
The top twists clockwise, and pushes the makeup through the sponge. Try pushing the sponge part. Also, you can take it back to the store.
131100
I think the manufacturer puts a protective taping around the cap; remove that first. Shake the bottle, then invert bottle, twist neck portion, then press gently on sponge and the product will reach the sponge.
131101
Once you have the plastic dome cover off, twist the darker neck portion of the bottle clockwise. It should click. If you aren't hearing any clicks, the mechanism might be defective. If you are hearing clicks, continue turning until you see a slight color change in the very center top of the sponge. This means the makeup is dispensing properly. A little dab will do you with this make up. Don't expect the sponge to be completely saturated with makeup, as that would be way too much product and would make a mess. When the top of the sponge starts to show a color change, begin "pouncing" the sponge applicator on your skin. As you use the product, the makeup will distribute itself through the sponge, allowing for even coverage. Hope it helps.
1504331
There is nothing you can do to get the foam to expand. If it isn't fully expanding it is because the foam wasn't properly made or they cut off an end piece that should have been discarded. Contact the shipper at 1-888-599-4352 to discuss options. They seem to be very willing to correct the problem.
1764141
Running it under water seems to do the trick...That's what I do and it still looks completely clean. After I use it I set it on an old sponge and it dries out until I need it again.
35801
I had the same problem. I took a small screwdriver and used it to pry it open
892079
I just had the same problem. GRRRR What did you end up doing to get it open?
407933
You have to gently pry it open using a fingernail or similar small object. Here's a picture of the opened enclosure: http://d.pr/i/fNMS
2257664
I have a couple of different types of these. This one is a little stiff to open. Some of them you have to press down on the cover while turning to open it. Try that. If it doesn't work I'll get mine in hand and talk you through it.
1603334
Hi Luna, I just let it soak and then kinda played with the handle till it squeezed the sponge, it takes a bit to break it in but it will eventually get there....I hope this helped let me know!! good luck!
22555
Did it work before? Rubber gaskets can be the problem . Soak in mild soapy water dry completely and try again.
375340
Try a penny or a small flat tip screwdriver and gently lift at the seam. It should open easily.
364307
Good question. It is still new for me and so far I have only used it dry. Sorry
1882067
I never tried to open it but it wont get clogged if you put a mesh stocking over inlet ladies pantyhose work :)
2229393
Hi Barbara,That's is perfectly fine. We are improving and transitioning to a new packaging which comes in new dry form.Once you soak the sponge in the water, it will become very softHow to care for this new dry type is the same. Once you are done using the sponge, squeeze out all access water and hang it to dry in a dry area.Once every 2 weeks, we recommend sanitizing by either putting it in boiling water for 1-2 min or putting it in a bowl of water and microwave it for 1:30 minIf you have any other questions, please feel free to contact us at info@mykonjacsponge.com. Thank you. Hi Barbara,That's is perfectly fine. We are improving and transitioning to a new packaging which comes in new dry form.Once you soak the sponge in the water, it will become very softHow to care for this new dry type is the same. Once you are done using the sponge, squeeze out all access water and hang it to dry in a dry area.Once every 2 weeks, we recommend sanitizing by either putting it in boiling water for 1-2 min or putting it in a bowl of water and microwave it for 1:30 minIf you have any other questions, please feel free to contact us at... » Read More Hi Barbara,That's is perfectly fine. We are improving and transitioning to a new packaging which comes in new dry form.Once you soak the sponge in the water, it will become very softHow to care for this new dry type is the same. Once you are done using the sponge, squeeze out all access water and hang it to dry in a dry area.Once every 2 weeks, we recommend sanitizing by either putting it in boiling water for 1-2 min or putting it in a bowl of water and microwave it for 1:30 minIf you have any other questions, please feel free to contact us at info@mykonjacsponge.com. Thank you. « Show Less
1897443
Janet, I think that would be fine. I believe if the sponge is not wet, it will stay good in the package for a very long time. The sponge is so hard and dry when you take it out. You have to soak it for a couple of min before it becomes spongy. I love the sponge!
865402
Lol!!! Yours was probably dried out. I just slid my fingernail in the lid opening and pop it right up
501718
Better to open it first which requires a some water. I managed to get dry and open it after a shower, but it would have been way faster to have opened it first.
412278
If the item you are trying to seal is wet, that moisture will not allow a good seal. Try making sure it is dry. Maybe that helps.