HELP - I can't get my lock off. I put the key in - it goes all the way - but it will not come off -
2075829
My husband thinks you need to keep turning it clockwise and the knob will unscrew and give you access to the set screw to remove it.
504924
I've never had that problem. I have a larger key ring attached, no keys on it. Maybe that helps.
1870373
I only have one key left and the piece covering the lock button is missing so the chip is exposed, it constantly opens and locks when I hit the button. It looks like I can order a replacement cover for that key, and I want to order an extra key because my other set of keys was stolen. Am I an the right track?
697074
Once you have unlocked it, you can then just pull it back and it will retract. Once the key is out, you can retract it but you will not be able to push it in. If you keep the key in the lock and retract, you can move it back and forth. You don't need the key to lock it on the wheel, but you will need the key to unlock it off the wheel. Hope this is helpful
1957201
Ours hung up on it too. We took the cylinder out and used a knife and smoothed the housing. We scraped a little an put back in then repeat until it turns.....The lock cylinder hangs in the housing..it is not the key hanging in the cylinder.
2139281
I did not have this problem. It sounds to me that one of these things is likely: 1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect. Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
422650
I'm reading my Owners Manuel....it says, you're best bet is to Order a New Replacement Key. Of course you'll need : Proof of Ownership (Sales Receipt), Model #, Serial #, Lock#. Good luck!
691715
I hated that keyboard from the start and ordered a different brand. Sorry that I can't help you solve your problem with the key that is stuck!
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
1040512
EXACTLY! It won't go off. I sent the keyboard back immediately. Sorry, 451jude
665451
Sometimes, I also had difficulty in unlocking it. You must be able to open it with the key, otherwise you will have to break the locking mechanism and will not be able to reuse it. Turn it over and make sure you are lining up the key properly. The lock should have a flat, straight side and the rest will be curved. You must line the flat part of the key with the flat part of the lock to be able to turn it and unlock it. Also, even with the correct alignment, it can still be difficult to open it. So, be careful and keep trying to open it.
103610
they have an Old style key and a new style key. I had the same issue. I received 2 different keys. I contacted them, told them my situation, and they told me about the 2 key styles, and then sent me the correct replacement key. Good Luck.
1249043
There is a small pin whole on the lock. 1. Set the lock to the correct combo 2. put a pin in the pin whole and hold it there (do not remove the pin for the duration of the process. 3. Set the new code 4. Release the pin. Be careful not to release the Pin early, I did this once and ended up having to send the lock back to the factory so it could be reset.
823037
This happened to me one time, a key inside the box got stuck in the lock mechanism. I basically just pounded on it a few times and jarred the key lose and then it opened up.
543385
Nope. Key is locked in place when in ON position. Even tried pulling it out & it stays in-place.
148926
You need the key code from the original lock, which was in the the packaging along with the lock. Without that code, I know of nothing that can help.
520469
I wished I had better news from you. I do not know about a universal key. However, and ironically, I have just had a third set of keys made of two separate locks including the trailer lock to guard against the exact same thing that happened to you. You may have to call out a locksmith but if you do have him make several sets of keys. Sorry for your trouble.