I ordered bissell HEPA filter replacement part #3091 (3) and got 3 pieces of black foam....NOT what was pictured. Apparently this has happened to othe
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I also got the wrong filter. Have you figured out how to get a replacement?
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The black flimsy one sits on top of the actual filter located at the rear of the air filter. The filter is rectangular with a black edge. Amazon sells the replacement filters.
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In the booklet I received with the vacuum "For Authentic Monster Replacement Parts, Call 888-896-8786. I called this number because the first machine I got did not have a filter. I as told to call the company I bought it from which I did to no avail. I finally got refunded for the first order but the company never did send me a return label, so I still have the first machine. I got the second one from the Vermont Country Store and it had the filter.When I call that number about the filter I was told that each filter cost about 16.99. I found this kind of hard to believe. So I'll just wash mine and see how long it lasts. The little machine is not really a very good product. It heats up too fast. In the booklet I received with the vacuum "For Authentic Monster Replacement Parts, Call 888-896-8786. I called this number because the first machine I got did not have a filter. I as told to call the company I bought it from which I did to no avail. I finally got refunded for the first order but the company never did send me a return label, so I still have the first machine. I got the second one from the Vermont Country Store and it had the filter.When I call that number about the filter I was told that each filter cost about 16.99. I found this kind of hard to believe. So I'll just... » Read More In the booklet I received with the vacuum "For Authentic Monster Replacement Parts, Call 888-896-8786. I called this number because the first machine I got did not have a filter. I as told to call the company I bought it from which I did to no avail. I finally got refunded for the first order but the company never did send me a return label, so I still have the first machine. I got the second one from the Vermont Country Store and it had the filter.When I call that number about the filter I was told that each filter cost about 16.99. I found this kind of hard to believe. So I'll just wash mine and see how long it lasts. The little machine is not really a very good product. It heats up too fast. « Show Less
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I do not know how come, because they gave me the wrong filter and never accounted for the error. very poor service from this seller.
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filter doesnt need a change for very long time, it needs cleaning/with vaccum cleaner only. thats whats HEPA FILTER, REPLACEMENT filters also available in Amazon.com
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I ordered from Eureka.com and I think I got 2 or 3 FILTERS that fit OVER the black holder which I bought separately in order to have a spare one.
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I had purchased the Black and Decker dustbuster from Amazon and they have the filters. Look for the model number and serial number on the dustbuster and I am sure they have replacements.
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Not sure have you not been able to find the right filters,you might try vacpartswarehouse.COM have found them to handle lots of hard to find parts let me know. If they are able to help Dee B
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My original filters were black, as well as all I've ordered since then. I don't know how scientifically effective they are, but they seem to clean the air well & relieve our allergies.
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If you make sure to buy from the seller Bissell you will receive a HEPA filter.
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I got a new one. I did not like the filter it came with so I got a dealer filter.
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I have two of these and did not notice spots or any signs of use when they arrived. I would consider requesting a replacement filter if yours looks used. It might have been a return or damaged in the manufacturing process. It is a great little machine, though. I've used hepa filters for years (asthma and allergies), so far this one is my favorite.
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The one I purchased is not like the one shown. Filters in mine were like $50, not worth it. I could get them at my local Oreck Store.
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I found two versions of this filter in my local Sears. One was for threaded setup and one was for non-threaded setup/installation. My vac has threads, so I knew to get the right one. Both were 9-17816. The one I got looks different than the picture here (it has a full ring around both the top and bottom of the filter) So be careful which one you order, I guess.
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No my filters were in the correct box and for my model. I have bought filters a couple of times from this site and had no issues.
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Sorry...Check on the description or look up your model number for matching filters.
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Looks like this company sent me the wrong filters also, I orderd Jura clearyl (64553) but they sent Jura claris. There is no model number on the packaging. This is exactly why I hate ordering online.