What if I get a lemon? Will you replaceit with no additional cost to me?
2059117
We did have a problem with our unit. I called the service number, tried the fix he suggested but it didn't help. After a few more calls, they did send me a pre-paid return label. Several weeks we got the same unit back --- with the same problem. Luckily, the unit heats well but I need to give it an occasional kick to stop the loud rattle. Guess my answer is "good luck getting a replacement".
1569934
If you are not satisfied they will replace it. No time limit on warranty. You just need to send them the old one.
245836
every product can occasionally be the lemon. Mine works perfectly. I would suggest if you bought it within the year, see if they will replace it. It really sounds like you got a bad one.
708622
Well unless you can open it and try to buy a battery for it there is nothing else you can do for it. Read the Returns listed for the company and for Amazon opening it may void any chances for any replacements or refunds!
169122
My original replace was a refurbished one of the same value (I didn't think to request a new one) however, since it did not work, when I called back, I specifically requested a new one and that's what I got, the same model as my original.
1468733
They should replace it free of charge if you only had it a month. Of course if you have had it a long time the probably will not. It is worth calling customer service and talking to them. They are nice.
326188
If you're trying to replace the battery in the unit, I wouldn't bother, it'll most likely cost you more than a new unit. If it failed during warranty, that's a different matter.
1371725
Nope. You get Amazon's 1 month replacement guarantee if it doesn't work, but that's it.
1631486
Contact step 2. They might even replace for nothing. I have found that when you go back to the manufacturer for things like that they sometimes just send it to you or charge you very little.
455429
Something could happen anyway. Malfunctions do happen as well as mishaps. I got the warrenty because I don't want to take any chances.
2220446
That is the most likely problem. The replacement is easy to install.i found a YouTube walk through and it took about 5 minutes.
118770
You can ask them to send you a new one, that might charge you for just the charger, I don't know.
6208
They would not replace mine when it malfunctioned. I had to buy a new device.
15191
I don't have an answer. Nothing in the instruction book tells anything about a replacement. Sorry.
380002
Yes, had this same problem, sent in for a replacement, 3months later the same problem, now i can't return the product because the warranty has expired, stuck with a lemon and out of $144.00. Return the item and get your money back if it is not too late!
1530357
First make sure you have a connection to the web. If you do and It does the same then I don't know what you can do yourself but you can do some other things. Contact the seller and tell them the problem. If you had this for too long a time then they may not do anything for you. If your past your guarantee time then I would just go to an electronic store. Be very polite and ask them If they can help you solve the problem. If they say a part needs to be replaced then It's up to you If you choose to repair It. Personally, I would toss It out. It may cost more to repair then what you paid for It. Life's lessons can sometimes be costly. Never buy a cheap gadget again. There's a reason why It's cheap. I didn't buy mine for myself but for a relative. I told him over and over to not buy It but he did and It broke. Better to save your money and buy a better one with a better brand and a good warrantee. Other then that.... Good luck!
1965712
Sometimes we do buy a lemon, maybe two, so sujest that you call Amazon and sure they'll be glad to help resolve the problem. Number can reach is (1-866-) 216-1072, or ( 1-206-) 266-2992 for me been lucky had no problems, so if this will help good luck.