Has this remote frozen for anyone? It's stuck at the home screen and does not respond to any buttons. How to restart it?
2078329
Deokar I have the same issue sometimes and I click and hold the power button or try to just hit it once and then everything is back to normal. After of course you select an activity. It seems to be a software/firmware issue that eventually will be resolved with an update. After all nothing is perfect, LOL.I love this remote.
2078330
Yes. Maybe once a month it will freeze. Simply hold the power on button for about 30 - 45 seconds and it forces a reboot of the remote.
2078331
Yes, from time to time. Hold the OFF button (top left of remote) for 5 - 10 seconds to power off the unit. Wait a few seconds. Now push the OFF button again ( I forget if it's immediate or you need to hold again for 5 - 10 seconds) and the remote will power up and resest itself
2078332
I had this problem until I updated the firmware on the remote about two months ago, around July 2015. It changed all the graphics on the remote as well. Much more responsive than it used to be.
2078333
Yes, it does pretty frequently - hold down OFF button unitil it turns off and then comes back on
2078334
Yes it has happened only once when I needed a firmware upgrade. I attached it to the computer and logged in to the myharmony website and restarted.
2078335
it's not frozen. if you migrated your account from older remotes then recent firmware upgrade causes this issue. call harmony logitech support, over the phone in 2 minutes your remote will be working again ;-) good luck
1279377
My remote seems to work fine after this mysterious update. You right, nothing seems to have changed.
774741
Hi, you may have downloaded the incorrect remote, I had the same issue until I downloaded the correct remote. It took a litter guess work. Joe.
2003709
Problem as in stuck? Yes I have. It is easily fixed by merely pushing and lightly wiggling the button out. Once this occurs the unit works fine. Beyond that no other issues. If this isn't your issue I would say it's a factory defect.
268597
Reload program if you have access to it. Pull battery to reboot remote is another option to try.
853249
I would call customer support on the issue. Seems like you received a faulty remote :/
1144380
Thanks for the info. In case you were able to configure successfully, please do let us knw... Might come in handy, in case the remote falters. I've not had any issues with the remote ever since I started using it... Hope it stays the same... :)
865216
Yes, I tried pushing the MENU button to no avail. I have tried all the buttons without success. I have located someone who is willing to sell me their Remote. I will probably take them up on their offer. Thanks for our suggestion
902069
I am having the same problem. The remote died about two weeks after we set the system up. I thought I was incompetent with the learning mode because I could not get it to work. I guess we are lucky that the buttons work.
667087
Clear the memory and start over programming the remote. I needed to do that as I had a similar issue.
833061
Try replacing the batteries. If this does not work, contact customer service for replacement of remote under warranty.
268594
I can only assume that your programming has been corrupted. You should try re-programming the remote or call your original installer who programmed it who may have the program backed up and would only require a reload.
737112
Yes, I just tested the FREEZE button while watching a tv show and yes, it freezes and it works. Works great! This remote is awesome!
1842525
I had the same problem; the remote doesn't communicate with the frame, and there is evidently no longer customer support for the product. However, I was able to program the frame using the buttons on top. It took a little while, but the frame does everything I want it to do. I hope you can get the frame programmed to do what you want it to do.
543749
I hope this is the issue I'm having. I've already had the technician out last week to replace the main board for this problem. The remote seemed to have worked for 5 minutes, like you said, and literally as he was leaving my driveway I tried to change the source and the remote didn't work again! I was so frustrated, and thanks to you I will be geared up with this information so perhaps he can fix it this time!
766501
we are having a similar problem, sometimes the on/pff button owrks and sometimes it doesnt! also if our daughter is playing a game and decides she no longer wants to then try pressing Home key and it doesnt work. The only way to get out of the game is to take batteries out!!if anyone gets a suggestion or answer please post
1610641
sounds like you have had some bad luck. I've had mine for 3 yrs, have moved twice during that time and have never had any issues with the remote or the tv for that matter. Sorry. :-(