I inserted the hanger the wrong way (upside down), so the ties keep falling. Any idea how to pull the hanger out and fix it correctly?
2086695
It's Chinese junk. Just through it out and go to Macy's for something that works.
545168
I noticed last night that mine is threaded upside down. I'm going to try and get a replacement.
141655
I don't know because I haven't tried. But I just checked and the hanger is held in place by snaps. It's very secure. I suppose after you unsnap it you could roll up the organizer. Hope this helps.
1533227
Mine had what looked like button holes along the top. The area had to be separated so to speak in order to get the hanger through.
756235
Make sure you're trying to turn the collar only... its right hand thread so turn counter clockwise as you're looking at the tip head on... try wrapping a rag around the collar and use a channel lock style pliers
1393220
Hello Ms. Hammond, We are very sorry your hanger did not work for you. Please use one of the 3 following options. 1. If you just want a refund just send the hanger back to the original vendor: 2. Sometimes we do find that heavier platters have to be manually adjusted for a more custom fit. If you have purchased the correct hanger your spring should be fit snug (tight) on the back of the platter. If not, the platter hanger is designed to easily adjust down to make the hanger fit properly. Just remove the plastic sleeves on the bottom or top hanger and then remove and adjust the springs shorter until the platter is snug against the springs. Once a good fit is found you can optionally clip the excess spring for a custom fit. 3. By the way you describe the problem, it sounds as though you could have possibly purchased the incorrect size hanger for one of your platters. But before we send another platter hanger, lets make sure you have the correct one. The fact that your hanger does not stay on, makes me think you may have the incorrect hanger for your platter or plate. The hanger you ordered is designed to be snug at any diameter from 16 to 30 inches. If it is not tight, it may be the incorrect hanger for your platter. Take a ruler or yardstick and measure the diameter of the plate (measure across not around). Also weigh the plate. Is your platter round or oblong? If so, measure the diameter of the shortest distance across the plate. How much does it weigh? What is the diameter (length across) the plate)? Are you hanging your platter vertical or horizontal? Please answer these questions and we can send you the correct hanger. Thank you! By the way.. You-tube has good information about hanging platters or plates.... Just search 'hanging platters or plates'. -Joe Joe and Readsome
2122004
The holder is probably upside down, I had that happen to me when I first installed
891578
Are you serious? Why don't you try it yourself and see if it is possible. There is nothing for the hanger to grip and there isn't enough room to "jimmy" it out of the hole if it could grip. All you would end up doing is bending the hanger. The stop is heavy and protrudes multiple inches into the hole. The hanger (even if it could grip the bar AND had the room to "jimmy" it up) is too weak and would bend.
541004
The trick is to pull down both hooks at the same time. Make sure the rope is in the center groove on all pulleys and pull down while letting out the rope. THis YouTube video might help: http://www.youtube.com/watch?v=IyN4oJlCQpI
1537370
My unit came with some round rings with loops that looked as if they had been designed to hold hangers. However, I don't think you particularly need them. If you need to hang shirts for example from hangers you can do that and then simply hang the hanger on the line. The resistance on the strings is enough to prevent sagging of the line.
804987
Generally what works for me is I put the lines up like I'm going to prepare to hang clothes; once in place grab on of the sagging lines and as you begin to turn large wheel (to tighen lines) pull that line in towards the wall mount. Once it is tightened, I pull the little wheel on other side to loosen all the lines (usually works best if you have two people-one pulling and turning knobs other person pushing lines) disconnect lines from the pole walk towards holder part way - turn around and place lines back like you are preparing to hang clothes again and repeat. Thus far it has worked every time for me. Yes, it is a bit much to do but it works :)
804990
If you remove the end cap off the end you pull out to hook up, then slide out the full length cover. You now have the exposed, knots that tie the lines in place. I'd recommend not to untie, but push excess line through the knot and pull tight to hold in place. Do this again with any other lines that are too loose. Don't cut off excess as you may find these lines too tight in future, then you will have line to push back out, if needed. Good luck.
712436
Marilyn, If you can give me an email, I can send you pictures of how I have mine hanging from a "staff hook" if that will help.JerryJlrogers@BellSouth.net
2254898
Hi Tanya, I don't know because my ordering are still in the box. I think you can adjust the hanging cord if you have a good handyman?
1412170
I don't hang mine but do you have the handles loose enough to spin them downward? you could just tie something around the handle and use that as the hanger. Sorry I can't help much.
1635603
Yes, I used a plastic hanger and it fits snug.It would depend on what size hanger you are using
461684
Yes, I just tied a knot in each strap to adjust the hanging low issue. Worked perfectly.