Does it have warranty? When I came back the next morning to the office I found that the chair had lost its shape. Noone sat on it.
2053663
No warranty. I know that it will lose air(slowly). I will not recommend this bean less chair.
986797
I actually returned this because it was smaller than I expected. This was several months ago, so I don't recall specific details about the chair. Sorry :(
642864
Same thing happened to ours. Call Britax directly. They will send you new (& improved!) ones. Just need to provide manufacture date from side of chair. ;)
693584
Call the company, it may still be under warranty and they can send you a new chair. Otherwise they should at least offer a solution to the problem. Glad you are using your chair. Sorry you are having problems , i hope this helps out. Find your paper work and call them. Good luck.
887065
I have not had a problem with the chair.Contact Amazon,that have helped me out in the past...Good luck
1634893
I've had the chair over a year. I don't have easy access to paperwork. The name on the case is Best Massage. Can you e-mail the seller?
863280
it's delivered in a big box to your driveway. It wasn't broken so didn't need to be fixed. If it were, I'm sure Amazon would send a replacement. We ordered a chair that was crooked and they did in fact send a replacement.
1742259
This seems to be a major issue. I have read several reviews of owners who have been unable to contact the manufacturer. This is the reason I am avoiding this chair.
1494510
I have the original warranty document that came with the chair. Unlike Matthew's answer, mine says that it has a limited 5-year warranty (I purchased in Feb 2013). It goes on to say that "Your Alera Reseller will work with USSCo [the manufacturer] in supporting your warranty requests." Since the chair is listed as sold/shipped by Amazon.com, it appears that they're the go-to contact for any warranty requests. I was unable to find good contact information for the manufacturer, but in case anyone else wants to give it a go, their full company name is: United Stationers Supply Co. (per the warranty sheet).
299345
This chair has a 3 year warranty. For the first year Osaki will send a technician to your home to repair anything that goes wrong. For years 2 and three. They supply the repair parts only.
278728
Hello Samantha, I purchased this chair for my daughter. She hasn't had any problems. Im sorry I can't assist.
613795
We were very happy with our chair.sorry cant help with your question.maybe call the manufacturer
1644556
I've had four of these chairs. Each of them have at least one broken joint. If you find a replacement, I'd love to hear about it. I went old school and just fixed it with duct tape. :-D
1050488
I have the same chair and have a exact same problem. I bought this chair few month agofrom Amazon.I tried to fix it but there is no way to fix it... We should ask to replace it...
1830432
I don't know what the warranty is. I had to return mine to Amazon because of the picture being misleading. I had ordered the deep seating chairs. The cushion was so high it came up to the arm rests, which was not how it was represented in the picture and very uncomfortable. I like the swivel-rocker chairs the best. I wish I had ordered more of those rather that the stationary ones. I covered the cushions with a print because white cushions outdoors in a yard with dogs seemed impractical. I love how they look with the fabrics I chose. Overall I like these chairs.
1494512
My chairs hydraulic lift broke and the chair leaned back so far that i would fall back. Called customer support (phone # on the bottom of chair). I provided them with some simple photos of the broken piece and they replaced the whole chair 2 years later! This chair is awesome for anyone who is not sure and it is a great looking office chair.
2236117
did you ever find out? I'm looking to buy a chair now and I have the same back problem . . .