I bought this and when plugged in the LED's all light up and stay on solid, won't record either. Does anyone have any suggestion?
2078999
That's the defect. I've experienced this, as well. It's not fixable. Your only option is return it and get a replacement, which will probably do that as well. Focusrite makes great interfaces. Get one of those;)
1446860
Mine appeared to be DOA. No signs of life. No LEDs lit. Even using the enclosed software for discovery, my PC did not recognize that anything was attached. I gave up. I meant to return it but forgot.I am quite experienced and, so far, no device that actually works has been able to defeat me, so this must be a dud.
1143505
Mine does the same (and judging from review so do everyone elses). I believe this is the 730nm LEDm which is just outside of the visible spectrum, so it is mostly likely on and working, you just can't see it.
645719
I wish I new more about them and could help u. Mine starts funny when I plug it in and then when I push the button twice it sets it to the setting I like. Maybe u got a bad one. Mine has worked well. Good luck
593628
When recording there aren't any lights showing. Just follow the directions to turn on the Recording and you good until you stop it.
2097470
Try a new battery. Mine has worked fine. Be sure camera is set on remote connection so the remote and camera "see" each other.
1812132
I have not experience this problem as when I press the ON button, the lights came on and I proceed with recording.
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
1813901
Make sure everything is connected well, try new batteries, try putting the lighters closer to the camera. Sounds like your hot shoe might be loose or bad. Make sure that bad boy is tight. Make sure the red lights are on, on the units.
151029
Have you try a different SD card? After you re-insert the SD card; did you un-plug and re-plug the power? If you have tried all of the above, and it still doesn't record; the unit might be defective. Please email us at customersupport@cavalrystorage.com so that we can swap out with a new unit for you.
713424
I believe it's a defective LED driver or at least one of the components in that power circuit. I had similar problem with one of the 18 units after 2 months of used. I would recommend contacting the seller to see if they can send you a replacement. I plan to do the same this week. It should not happen.
1654173
I would send it back. I have had mine for some time and have had no issues with mine. Sounds like a bad light sensor. Good luck.
464420
make shore wires are tight. Mine was doing the same thing. I soldered mine problem want away. If not might have plug it in to usb and up date it
62072
Hi again. Just tried mine out while recording a video and zooming in and out just as you asked, and it's silent. Sorry -- it does seem that you've got a lemon.
707393
I found the same thing as Angie to be true. If I started it recorded prior to plugging it in, it would record. If it was plugged in first, then it wouldn't record.
1756514
I'm wondering the same thing. It does NOT power my LED strip, and I'm wondering what's wrong.
42371
The software from the company allows you to customize the behavior of the single side-mounted LED. When placed on the "custom settings" slider, the LED can be set to only be active the first 10 seconds of the recording process, to confirm it's started. Then the LED goes dark and stays dark until battery death. The default behavior is a green LED for "ON" and a yellow/red error color displayed briefly for certain faults. It has no sound output of any kind that I've ever discovered.