How do you return these under warranty? I bought these 5 months ago and neither of the black cartridges work. Amazon said that is past the return wind
2056375
The ink works fine for me. Be sure to shake it then remove tape. I do not use it for photos
1994322
I believe they should work well. Amazon is very good about refunds if you find there is any problem.With a previous printer, I did some trouble with the remanufactured cartridges....they had an expiration date and thus the printer would not accept them but that was the only problem. Good Luck.
415467
My cartridges did not work! I had no color from any of the color cartridges I purchased. I returned the entire package and will not purchase remanufactured cartridges.
979116
I hope you kept your packaging. This happened to me and I learned the hard way that if the cartridge is beyond the expiration date, it will not work! The expiration date is on the outside of the original box. So it is critical you check the date before you open the box and install a cartridge that will not work!
1433100
I don't about that but I do know that they did not preform for me. I only used the black cartridges a few times (5 or 6 maybe) and they were dry. I don't think it is a good buy unless they are doing something different now.
268224
I wish I could. I had the same problem with mine. They wouldn't even fit in my printer right. If I were you, I would make sure to return them if it has been under 30 days. Unfortunately for me, I didn't even try putting them in until after it had already been 30 days, so I was just out the money.
203347
Well, these are a discontinued model, so I think that the warranty and return policy will come down to the specific buyer. Hope that helps!
2272348
Oh my I had the opposite problem! I was getting the ink system failure message before which made me consider a new printhead. I didn't know Amazon had them so I've ordered a new printer. Since it didn't help you maybe it wouldn't work for me. The reason for my problem-using remanufactured non OEM ink, the black cartridge was leaky. I thought it would be alright after wiping off and I did print some pgs. The problem was when I tried again about a month later..that's when I got the "ink system failure" msg and nothing I did took it away!
790003
contact amazon,they stand behind what they sell.i have had no problem I give them 5 stars
499076
If they're used, you won't get the warranty. I bought mine new via Amazon and have used the warranty once since.
2210603
Take them out to see if there is any ink left...and reset them that might help.....I'm not an electronic person though so I have no idea
1533741
Well shoot, I'll try sending them back for a replacement. Thanx! I never really expect companies to stand by their products these days. I'll post back what happens. Cheers!
346390
Just be careful to check out the merchant reviews if other than Amazon, even if Amazon is fulfilling the order. I've ordered these cartridges through Amazon before without problem, but they weren't being sold by the merchant in this case. Also, Amazon has always been great in resolving any issues. In this case, Amazon gave me credit for the outdated cartridges, and I reordered the cartridges with the assurance from Amazon that they would make sure I didn't receive outdated cartridges again. The replacement cartridges were all good.
1987527
I recently had different, but similar problem with a factory new 564XL ( double use ) cartridge. After only a few days of light use, Printer started sending messages to my computer, something like.. this freshly installed black cartridge was a "counterfeit " and then the ink stopped printing. Printer is back up working with a new regular black ink 564 cartridge. It is likely that we only buy regular 564 ink, rather than 564XL from here on.
1577826
Same thing happened to me. After not printing(B&W) for awhile, I took out the black cartridge - carefully, to avoid stains - and wiped the ink orifice with an alcohol-soaked Q-tip. I might have done it more than once; at any rate, it worked and the ink now flows well. The color cartridges were OK, but I am prepared to repeat the trick if necessary. It's worth a try. Good luck.
828383
I think your second cartridge is not working. I had the same thing happen. I just ordered a new cartridge. Hopefully the next one will work. Or I will be returning it.
1622498
Revised: The first black cartridge didn't work. I initially assumed they would all not work, but figured that for $20 I wasn't going to bother trying to return them, so I tried the second black cartridge and two of the colored cartridges and they all worked.