We thought we had it put together correctly, until we turned it on. It keeps on spinning & spinning. Our finger doesn't stop it! Advice?
213766
I tried to get mine to spin to figure out the problem. Even with the center piece not pushed down, it will only advance the amount of one feed. I think you may have received a defective unit. I have never had that problem and could not create it.
2060202
I tried to replicate this issue with both of mine and could not. Sometimes if you do not have the prongs lined up correctly with the center piece the lid will not advance correctly but it will not keep spinning around. I think you may have a defective one. A return would be my suggestion.
2060203
I have heard of cases where the central mechanism is defective, and it happened (after a year or so) to one of the pet dishes I got (it has not happened to the other three pet dishes I ever ordered, including the very first one I ever got about 7 years ago). At least some of the mechanisms do seem to be defective
2060204
Sounds like you didn't push the white center piece down hard enough where the battery goes.
2060205
Return it and get the Crown Majestic. I did and it wirks so much better with so many more options!
94870
I had this problem in the beginning when i first got mine. All of the parts twist and the black thing inside... sorry i don't know what it is called but that could be a little difficult to get out it took me a little bit the first couple of times. Try twisting until it fully comes off. I think you twist to the right to get the parts off and to the left to lock them but not 100%.
412036
Not sure, but why don't you try to disassemble it first? It may be that you have a missing part or that it was assembled incorrectly. Check out this video for insight.http://www.youtube.com/watch?v=pNupuo5ss4k
843367
I would see if you can return it, we have had ours for awhile now and never had any issues. we love ours
1574830
You may have a defective piece. Ours lined up perfect. I would contact the seller.
1491169
Ours did not have this problem. It sounds like a defect. See about exchanging.
186278
Before I did anything I would make sure the batteries were good. Sometimes things like batteries and light bulbs can really throw you. Read the before you start again I guess. We did not have trouble but I have mine on a wood floor. But you said it didn't even turn on....so its not continually calibrating itself...batteries first I guess. Good luck
1105684
We have had that problem, try smacking it a good one. Seriously. Also, it "dies" regularly, just stops working and/or won't start. We've learned to actually "twist" the button when we want to turn it on and that seems to help. My son has literally tripped over it several times and that has started it. The silly thing is frustrating as all get out, but our cat LOVES it. When it isn't working, she lays down right beside it and croons to it. When it is working, she pounces on it and gives it a good shellacking (spelling?).
1297545
I think it's just stuck. Your going to have to carefully squeeze it back in where it rotates
1482902
Ours seem to be fine. Did you try to flip it over and use it on the other side?
1656856
Did you try the actual physical adjustments on it, the controler adjustements don't seem to be able to compensate for it being put together out of alignment.
2275790
I had the same issue. Eventually the assembly fell apart and I ended up returning it. Sorry couldn't say anything positive here!
271106
Hold each end and twist back on itself. Be firm, it will want to undo. Try a fewtimes and you will see how it wants to go
1712970
Thank you, I had the same question! I kept turning and turning, and nothing. When I pushed it down and turned at the same time, it opened right away.
2007817
I have the same issue. How did you contact the technician? Was his help free? I really don't want to send mine back after taking hours assembling it.
1948505
I have had the same problem---I figured that if I can manually turn the unit on by turning the dial, then the red piece is inserted correctly and it is hitting the gear correctly so maybe there is a little debris inside stopping the timing wheel from turning correctly when running on it's own.---Never checked out that theory(Just bought a new timer).---Maybe my moving the dial was all the pressure it needed(That it can't do on it's own)to make it function correctly.---I have also had some older timers that seem to become a little noisy and lose some of their motor strength over time!---Best of luck I have had the same problem---I figured that if I can manually turn the unit on by turning the dial, then the red piece is inserted correctly and it is hitting the gear correctly so maybe there is a little debris inside stopping the timing wheel from turning correctly when running on it's own.---Never checked out that theory(Just bought a new timer).---Maybe my moving the dial was all the pressure it needed(That it can't do on it's own)to make it function correctly.---I have also had some older timers that seem to become a little noisy and lose some of their motor strength over time!---Best... » Read More I have had the same problem---I figured that if I can manually turn the unit on by turning the dial, then the red piece is inserted correctly and it is hitting the gear correctly so maybe there is a little debris inside stopping the timing wheel from turning correctly when running on it's own.---Never checked out that theory(Just bought a new timer).---Maybe my moving the dial was all the pressure it needed(That it can't do on it's own)to make it function correctly.---I have also had some older timers that seem to become a little noisy and lose some of their motor strength over time!---Best of luck « Show Less
1768362
Hi. I'm not sure if it should move on you??? I have to manually spin mine. It doesn't just spin easily. My guess is something is loose or there is a defect. I hope this helps.