After setting the combination on one side (that opens) the other side won't unlock?
2081379
Is the side that was Not Reset in the 000 position? They can have different combinations because they are not connected.
2081380
No. After setting both combinations, one side works perfect and the other side wont lock. So the lock on one side doesn't work.
2081381
I could not get the "new" combination to work. Fortunately I did not put any thing in the briefcase. I closed it and locked it. The new combination would not work. I have returned it to Amazon. Customer Service was great !! I have another briefcase that will be here in 2 days. I will not use any combination. It is not a necessity .
1058452
the left side lock is inop on all of them.all of them are set to 000.i will figure out how to set both when i have time
2231575
You really cannot reset the combination. If you open it, you may unlock it manually, but that requires an impact screwdriver and a special screwdriver bit. Then you may reset it. Not an easy task, not as secure after you re-assemble it.
1049291
If the combination is not opening the lock and you are sure you have correctly dialed the combination and it still doesn't work, I would call the customer assistance number for help.
37198
There is a lever inside that you pull to the side and then down. Then you set the combo to whatever you want. Then release that lever. It is now set.
1596932
Yes you can change the combination. It comes with default setting 0-0-0. There's an A - B switch inside the locking mechanism. I believe you switch it to B, set your prefer combination then switch it back to A.
608626
Enter the Combination to open the lock. on the inside of the door, on the right side is a switch. Push it to the left and enter new combination. then push the switch to the right and it is set.
1798824
press the screen on the left side until the display shows in the bottom vertical bar place two fingers one on the second and one on the fourth horizontal bar on the bottom(skip the middle one} hold until the codes show on the right side of the screen. Might take a minute scroll to 670 2 locks the system and screen out 1 unlocks the screen and 0 unlocks everything
2003705
You have installed it wrong. Mine did this and I went back and read the instructions and I had the mechanism inside installed 180 degrees off. Reinstalling it correctly solved the problem. This feature (pushing the logo button) allows you to lock the deadbolt without entering the combination and it should only work once for locking the door. If it works all the time anyone could walk up to the door - push the button and open the door. Please check your installation.
258340
Open the locks. Then, the push the button in the opposite direction it normally goes. Set your new combo, and release.The directions are wrong and tell you to push it in the normal direction, but that's incorrect.
765169
Here is a link showing how to set/reset the combination. Fast forward to the 1:20 point in the video for the directions. The GE lockbox is basically the same that you have. http://www.youtube.com/watch?v=kkzodNGRmrk
1923777
You need the little metal tag that came with the lock in order to know the combination to open it. If you lost that metal tag, you won't be able to open the lock. If this is the case contact the manufacturer for help to resolve your problem. Thanks
1653125
well, are you sure you are inserting it correctly and then setting the combination? These things are a little fiddly, you have to insert them just the right way, pressing the button on the end while you do it I think? (Sorry, mine is not here, it is at work so I can't double check). I think it is press the button, insert to slot, let go button, move combo numbers, should stick. If not maybe your slot is damaged?
77392
I wish I could answer that! I have forgotten and have forgotten my combination. I know I wrote all this down "somewhere" and hopefully will find the information before traveling again. Sorry!! P.S. I had no trouble with my lock, but my husband's lock stuck and then did not recognize his combination.
858011
I did something similar, but to make sure I just ordered the two lock with the same key mold. Also you may contact the seller and he can help you get the same item to open with the same key. Additional keys can be obtained at a local locksmith or key duplicate center.Hope this can help you.
1923780
First ensure the combination is correct. Sometimes you do have to pull and wiggle it a bit to open it. If it really can't open then perhaps you were sent the wrong combination.
325955
sometimes the tab you use to unlock it doesn't come all the way back down and it doesn't lock. make sure tab is all the way down