I thought I followed the directions to set the code for this but now I can't open it, Any suggestions?
2077699
This happened to me the day I got it. I called customer support and they said it's very common and you can't fix it without breaking it. It's just a piece of plastic junk.
2077700
Put in the code they give you in the instructions then pull the top hard. Hope that helps
806247
A reviewer said this: Press the red button on the back of the door after you open the safe, enter up to an 8 digit code and then you are set. I had to press either the R or B button after too for mine to work.
2277083
I don't know how to operate it since there are no instructions. Everytime we download something, it gave us an error code. It's confusing.
416239
There is a key in the box it is black plastic with 2 tabs on it put it into the holes on the back of the unit and turn till it opens. You may need to pry it with your fingernail.
286152
i'm having trouble opening it as well. Please let me know how you end up opening it. Thanks!
1204345
I would call them or send the whole thing back. You can't do anything with the unit if the code isn't working.
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
163342
Are you SURE you set it right? Try setting to all zeros to see if it will open. If you set and didn't get the number correct or you have forgotten, I'm sorry I can't help. You can contact mfgr to see if they can help... Good luck!
2202080
You have to re-enter the code. In fact, you can't reinsert the box in its receptacle without re-entering the code. (Big Mack's answer appears to apply to a different model -- there is no knob to turn.)
1551580
There is a little screw you need to unscrew on the back side of the plastic. It's a very small screw. Once you have unscrewed it you will need to pry the two pieces of plastic apart to separate (or open the plastic back). When it is open you'll see where you set the digit code. If I can do it......it's easy!
260931
You may have to contact their customer support then, there should have been a code in the packaging.
12074
Battery is dead or your putting in the wrong code. Pop the center plate off between the keypad and door handle. Use key. If you don't have a key use bobby pin or paperclip to pick it. You can find youtube videos on how easy it is to open. once it's open reset the code and try it while the door is open. The code requires you to use an A or a B at the end of your code but not both. Great for keeping little kids and people who are just curious out. People who are determined to get in will.
1922234
inside the safe itself, I think right under the door there is a little red button. Click on that button. it will allow you to reset. Then type in the code. Let me know if you have any trouble.
414983
You have just try reversing the code. when i fixed it first it didnt work then i took it out and revered the connection it worked.
616590
It takes a while to get used too.Did you assign a number to your code? Your code will start with that number 1xxx or 2xxx or 3xxx.Next once you enter your code, you have to press the # key and then you get a buzzing noise. You now have about 10 seconds to open the door.If all else fails there is a reset code. I cant help you here, your individual reset code will be in the instructions
1323218
Yes...after you've set your initial code, you'll want to open the case as you normally would. Then you'll see that whitish/grayish lever that you used to initially set your code...just hold that in (or more like over to the one side) VERY TIGHTLY while you reset your code. [Do not release your grip on that lever while changing your code or you'll have no idea what numbers it set at.] Then release the lever once you've set your new code and it should work. I just tried it with mine and it worked, then I reset it back to my old code. Hope this helps.
1500985
There is a standard assigned passcode to open it and set your own. This is all in the instructions you should have received with the safe, along with two physical keys that can be used if the code does not work or if the battery needs to be replaced.