In the top part where the unfiltered water goes, does the filter go inside of it, or is supposed to be inside where the filtered water goes? It seems to take quite a while for the water to drip down into the bottom container. I'm wondering if I'm doing it wrong by having the black filter in the top. In the top part where the unfiltered water goes, does the filter go inside of it, or is supposed to be inside where the filtered water goes? It seems to take quite a while for the water to drip... » Read More In the top part where the unfiltered water goes, does the filter go inside of it, or is supposed to be inside where the filtered water goes? It seems to take quite a while for the water to drip down into the bottom container. I'm wondering if I'm doing it wrong by having the black filter in the top. « Show Less
2092213
Top section. The unfiltered water seeps through the filter and drops below. If you have more than 1 person or use a gallon a day, I would say get a larger one. I have tried several filters, all of which have slowed considerably in a short period of time, like 1 month.
2092214
The instructions state that the filter should be inside the unfiltered water container with the drip going into the filtered water container. Contact your vendor. I was told that ProPur had a batch of defective filters. I am waiting for a replacement. It is taking extra time because of the holidays backlog. So, I am getting by on 100 drops per day... Strict rationing.
2092215
You are doing it right. This is a gravity filter. The water is purified by slowly passing through the black activated charcoal media. It could take up to an hour for all the water to pass through the filter(s). However, sometimes these filters get a little clogged up and slow down significantly. In that case take a sponge with a "soft" scrubber back and gently scrub the filter's surface. Rinse the filter with water and you should see an improved rate of gravity filtering. If your filter(s) have been used for a long while, and don't improve after scrubbing, it may be time to replace them. You are doing it right. This is a gravity filter. The water is purified by slowly passing through the black activated charcoal media. It could take up to an hour for all the water to pass through the filter(s). However, sometimes these filters get a little clogged up and slow down significantly. In that case take a sponge with a "soft" scrubber back and gently scrub the filter's surface. Rinse the filter with water and you should see an improved rate of gravity filtering. If your filter(s) have been used for a long while, and don't improve after scrubbing, it may be time to... » Read More You are doing it right. This is a gravity filter. The water is purified by slowly passing through the black activated charcoal media. It could take up to an hour for all the water to pass through the filter(s). However, sometimes these filters get a little clogged up and slow down significantly. In that case take a sponge with a "soft" scrubber back and gently scrub the filter's surface. Rinse the filter with water and you should see an improved rate of gravity filtering. If your filter(s) have been used for a long while, and don't improve after scrubbing, it may be time to replace them. « Show Less
1763209
I use filtered water. My home has a whole house filtration system. As long as you rinse the base out weekly with vinegar and bleach monthly it is perfect. No issues and have used it for the past six months. Make sure you change out the charcoal filter as well. Directions tell you to do it monthly. I change mine quarterly.
1199860
Did you open up the bottom section to check the filter/wick? When I received mine the filter was wrapped in plastic, so needless to say it wasn't wicking the water. It ran all day without doing anything.
1499961
Yes that is normal. Fill up the top tank all the way to add more pressure so it goes a little faster, but yes, usually 4 hours to go through a whole filtration.
1458698
Maybe some fluid engineer could comment on this, but if you can pull water up a short tube that means water is being pulled through the filter. I have a 6 inch tube in an aquarium and that functions well.
1857002
Initially the filter was slow. Now it can filter the upper container in 12 hours. It was just the first time was slow. I would assume it needed to be saturated. I believe the instructions stated to soak the filter first before using.
1776347
the filter is in that black elongated tubing, it doesn't go down into the gravel. This only fliters the the water on top of the gravel. This fishtank only shows for glo fish. It only has a blue/black light, so it won't show up regular fish. I didn't know this and bought this for my betta fish.
461350
The filter drops into the reservoir when it's turned in the proper direction...very easy to do! I have had a few Brita pitchers and there has never been a problem with the filters coming out.
1669080
No, it does take long. But it is important to throw out that first filtering. We really like ours. We have had it for almost two years now. The only problem we experienced was the plastic movable part that one pushes to get the water to come out, broke. But I was able to buy a replacement quickly (I bought two, so if it happened again I'd be ready!).
2012082
I was a little confused initially too. If you look inside the spout, there are two grooves on either side. You just slide the filter in straight down, point-side down & it fits into the grooves.
2001208
It's designed that way so that the water filters better. In fact, the slower you put it the better it will filter. I usually put it on almost the drip and leave it fill a pitcher of several liters, which takes about half an hour +
346968
If you turn the black knob vertical so that the water will be filtered and then turn on the water, the display should light up for a few seconds to tell you how many gallons you've run through the filter. The light doesn't stay on long though. If yours isn't doing that then, yes, I'd say you have a faulty filter.
764370
When you remove the top to be emptied they are stacked right there. There is a certain order they are stacked in so just remember which one you pulled out first, then put back the same way. You know you can wash these out in the sink just under running water & let dry. You can only do this for awhile because the filters will break down. Good Luck!
465814
There's a partition separating the main tank from the filter part. there is a "vent" in the bottom right corner of the tank that allows the water to pass through to the filter section.
1493951
Filtration starts right away, but it may take a few hours for all of the water to filter through. Filtration is by dripping through all of the layers. The water is very refreshing.
47739
You need to "burp" the filter. Gently tap the pitcher on the counter to help get the air out of the filter and help the water flow through. You can look on the Zero website to get more info about this. Helps if when you fill the pitcher you aim the water directly into the top of the filter.
1128164
Seems like a filter issue. Needless to say you've checked that water is flowing and that the filter is sitting correctly all the way in the base in the pool of water, right? Many after market filters don't fit well and you really have to stretch and really push them into the base.