we bought 4 of these for an assisted living facility, I have one that powers on and does nothing else. No heat, no UV light? What to do?
2090826
I got a hold of Amazon mine started doing the same thing after about 6 months, I was told who to contact the company and they said it only had a 90 day warranty, I could ship it to them to look at but was going to cost 75 dollars, now why would I do that, So I wont buy from them anymore not a good recomendation from me sorry
2090827
I found them to be VERY cheaply made. Mine smelled so bad I had to put it in the garage. After two days I packed it up and sent it back. I bought one at a Massage Warehouse online and I'm much happier with the quality of the product. I was afraid the other one would asphyxiate me or set the studio on fire.
2090828
Send it back. I haven't had any problems with the one I bought. Sorry yours doesn't work.
2090829
I found them to be VERY cheaply made. Mine smelled so bad I had to put it in the garage. After two days I packed it up and sent it back.I bought one at a Massage Warehouse online and I'm much happier with the quality of the product. I was afraid the other one would asphyxiate me or set the studio on fire.
1848329
I have reviewed the information and instruction papers and nothing is given. I hooked it to my power tester and it showed that no power is used without a bulb inserted.
390504
Hello, I just received my unit. I plugged it in and the Power Light was flashing red AND the blue UV-C light was flashing. Resetting the unit by pushing and holding in the UV-C Button changed the power light to green but the UV-C light is still flashing. Any suggestions? Possibly the bulb was damaged in transit and needs replaced? Thanks for any help!
1922850
No I have a heat lamp and a uvlamp hooked up to mine all it does is turn one of then the other of it won't control the temperature
1535495
since it has a solar cell in it, there are either 2 situations happening. you are in a poorly lit area, or the cell is damaged and there is no power being generated from it.it may just need to be returned for a replacement
805816
There is an option that does no heat, DF-EFP148NH. That unit is meant to be recessed and may be better for you.
1350738
First, make sure you have installed the ozone plates correctly - I beleve there is an interlock there to prevent the operation if the plates are not aligned correctly. Check to make sure the rear switch is on, and the fan is also on. Also check your outlet and the cord to the unit. If it still does not power up, return it for a replacement. I had the same problem - the rear switch was bad, and they replaced the unit for me.
441854
I have 4 that are less than 1 year old and have all stopped working. I have power up to the LED chip but no light output. I currently have a LED chip on order to try and fix the problem.
1138555
I would take out the filters from behind the UV lamp and then put the back on the unit. When you turn on the unit the UV violet color should show through the back fins of the case. If not then your UV light could be not working.
31360
the only thing that I can think of is that it didnt get enough sunlight ....mine work fine have had them for a couple months now just make sure it has direct sunlight for 6-7 hrs a day and stays lite most of the night ... if not then it is probably defective solar panel
1422009
Same Here Patricia. We just got ours last week and we let it sit for hours then turned it on and nothing!! It won't get cold, won't turn on and if it does have a light...it's not working either. I'm sending it back. Good luck with yours.
2088734
No, a light should come on. Should heat up instantly. Something's defective. Too bad - take it back?
1922076
I will be very honest with you, this unit I got, the UV light shorted out or burned out. But they replaced the whole unit for me. However, I did not get the same one with the UV in it. So I have never replaced the bulb! I had no problems with the company & recieving my replacement filter. I don't know if this helped you or not.
19293
1. Is it plugged in to a functioning outlet? 2. Is it turned on (light on after pushing top left button on control)? 3) Have you selected a temperature (bottom right button on control)? If the answer to all three is positive, your blanket may be defective (mine works when all answers are affirmative)/
1163990
bob, I have one but installed it in the summer. How warm is warm? did you try switching off your power for that outlet to make sure it is working? I also would switch out the 9v battery to make sure that there is not a short in the battery. good luck. chris
1427690
Mine has stopped putting out heat. The light is on and I can't find the manual and don't remember what buttons I am to push. Does anyone have the directions for use that can send them to me? Thanks S
1149525
Hello, I bought two of these units. They work great but the light is a little bright while sleeping. Fortunately there is a button on the top of the unit that turns the UV light off. Hope this was helpful.