What about the support system for this product?
2087737
Hi Mary Ann..... I purchased this product for my mom last year for her use while being in a nursing home post stroke, the staff there loved the efficacy of the product, it was especially helpfull for my mom's circulation. I didn't have need of support in the use of the product so I can't respond to that concern. If I had purchased a bed with the same features, then it would have cost $2400.00. Poarch Sledd
2087738
You place it on top of the box spring or directly on the springs of a hospital bed. Works great! My 89 yo father loved it. Said it was the most comfortable mattress he ever slept on!
2087739
I bought this bed for my 92 year old mother. I can't explain it but bladders in the same area developed leaks. We had the mattress repaired twice and used a loaner and they alwasy developed a leak. The mattress is supposed ot be good for 300 pounds and Mom is 145. Isuspect she was pressing down with her hands to get up and the mattress underside made too much contact with the metal support system of the bed under the mattress. I ahev since gotten a foam mattress. They can't leak.
1873445
Dear ,all the accessories of this product are not sell independent,if you want ,you can contact the service after sell for help .
784800
I think you need the system. Call their support line for the definitive answer. They are great at answering questions and all of their support personal are very knowledgeable. 866-XBLUE®-12 (925-8312)
521811
SimpleHuman is very PR conscious. We had a problem and when we called we spoke with a "human". We suggest you call the service number for the company or go on line and contact them. Your's is a straight foward question, and we believe they are the ones to ask. Good luck and we know you will find them helpful.
669092
I believe it has really basic support. And yes it's now a Dell product which I really liked their support before. Now you have to go through hurtles to get to a knowledgeable support agent! You can purchase support plans from them which include the firmware updates & other software as well. I believe the plan I usually get is a 24/7 Support plan which is about $99/yr. Hope this helps.
1623786
It doesn't matter, Coby has the worst product support ever. I purchased two of these from Coby, both were broken when I received them. One got replaced but Coby wanted me to send them $10.00 to return the other. I threw it away. Please look at a different brand.
921620
I have searched without success. There isn't any product support that I can find. An email to corporate headquarters went unanswered. Like any product this one is defined by its weakest part.
426557
Go to there corp site and call tech support. The product is awesome to travel with. I have 2 of them that have gone all over the world with me...take them to Asia for 3 weeks in Jan. I have had a great conversation with the president of the company several years ago when he called to make sure I got what I needed from support.
35447
To be safe email their customer support. I had a similar question and they responded quickly.
1174203
This product is not junk but support is terrible and last time I checked will not be supported beyond Windows 7. I no longer use it. I just ran long quality HDMI cable and eliminated the need.
2141620
What I want to know is, after reading these reviews both good and bad, I am wavering about whether I should keep my Striiv. How is the company going to support me if and when the devices freezes, stops working altogether etc. I am a citizen on a fixed income and really bought this device at great sacrifice to myself. I would appreciate an answer ASAp
461916
Good question to ask tech support. I called the number on the website and actually got to speak with one of the guys that built this stuff.
1448511
Not sure you want it, the company is out of business so any fixes to it will be long coming and no support
687897
I couldn't figure that out and the support wasn't helpful at the time. Perhaps they have that figured out now. Sorry I'm n ot much help
456479
Sorry, I cannot answer that question. I'm just becoming acquainted with the equipment myself. I find their support to be pretty well useless.
54486
I gave up on this product I could never get it to work. They don't have a very good support department. I tried over 10 times then finally gave up. It is in my closet collecting dust. Sorry
876045
It would be helpful if someone from the company would get on line and help. Or have a have a phone in line for help. I am very disappointed in the product and sorry that I bought it.