my remote isn't working? I lost the instructions? DO i have to sync the remote somehow?
2090760
I know the batteries tend to drain really easily so did you check and see if new batteries help?
2090761
You do not need to sync your remote. If it is not working, change the batteries in the moon first, and if this doesn't work, change the battery in the remote. If that still doesn't fix your problem, you will have to get a replacement. Hope this helps.
2090762
If you already tried new batteries , then I would contact the company and send the remote back for a new one. You shouldn't have to do anything with the remote to get it to work properly. Did it work before?
2090763
Also I don't recall having to sync anything, but I would check both remote batteries and actual moon batteries. Good luck!
2260757
I am not. But one of the GREAT things about Harmony is you can call Tech Support, talk to a live person in North America and they'll tell you if you can. If you can they'll walk you through doing it. I've had Harmony remotes for a long time. I can still talk to someone in support about a 10 year old remote. FANTASTIC company and support
457849
Are the batteries in the remote new? Are you running the latest firmware? Is your power cord in good condition? These things have all been problems for me in the past, which once corrected resolved all problems. Hope this helps, Peter
1575422
Make sure the volume on the box itself is turned up. I had the same issue, I thought, then after adjusting the volume on box itself, I found that the remote worked again. Hope that solves your problem.
1697106
Yeah all you will need to do is press that button then hit the button on the new remote. That will sync the two.
1854556
You will need to reprogram the remotes, you may have deleted them while going through the programming functions. Do read the Manual thoroughly before programming.
870912
Strange, only reason could be an incompatible remote, especially since you've done this before. Perhaps you can call the manufacturer?
1895142
I have no idea how to replace a lost remote, but I need another remote also. I dropped mine and now I can't recharge it because the internal plug broke loose. If you find out how to get another remote let me know.
1978207
if the receiver works and not the remotes, it probably means your remote does not have the same codes as the receiver. Try putting the codes in all of them again
543749
I hope this is the issue I'm having. I've already had the technician out last week to replace the main board for this problem. The remote seemed to have worked for 5 minutes, like you said, and literally as he was leaving my driveway I tried to change the source and the remote didn't work again! I was so frustrated, and thanks to you I will be geared up with this information so perhaps he can fix it this time!
2281667
Hi,I believe your doing everything O.k. . Just that , if you are using the remote , i would try pressing the button dierctly from the box??Have a good day.
268594
I can only assume that your programming has been corrupted. You should try re-programming the remote or call your original installer who programmed it who may have the program backed up and would only require a reload.
2131223
Maybe you accidentally erased code previously setup for the other remote. You will probably have to reprogram it (the older remote). A very good short video showing and telling how to program it may be found at the following link: https://www.youtube.com/watch?v=aORPeq9j2MM
145933
we could not get remote to work either. look online for proscan.com and see if customer service is listed
2026848
thank you very much. I ordered the remote control....do you know how I sync it with the projector?
833061
Try replacing the batteries. If this does not work, contact customer service for replacement of remote under warranty.
369165
Sorry to hear that. All my remotes did work. I would go to your account and under your orders select the option to return or exchange. I am sure they would be happy to replace them if they are not working.