Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1605840
Yes. They are awesome at helping you out. From someone who had to send in a headset for repair, their customer service is over the top.
2198901
i'm not sure, their tech reps are pretty good at answering questions, i'd call them directly.les
228347
probably not, but you might inquire with their customer service which is very helpful.
1229097
Yes, mine did. I like dealing with them also because they do a check up with you after the purchase.
116459
I do not know but I do know if you have any problems the customer service agents are more than happy and willing to help
1168470
i don't think so. lame, i know. you'd need to get on the phone with them and they'd probably help. customer service is good with these guys.
2139533
The unit functions as well as any unit costing twice or triple the price. Additionally their service department office is a pleasure to work withuse. Use the E-Mail they respond within two hours even after business hours. My unit was replaced since I shipped my unit for a minor adjustment the Post Office damaged mine and it was replaced by Afunta. Not even 24 hours after they received my returned damaged unit at no cost to me. All E-Mails go to the site and refer all E-Mails to a young lady named (Cherry). Service with this company is to be considered beyond reproach.
1066177
I'm sorry, I don't know that answer. I will tell you that they have terrible customer service when you have a problem.
525232
Supposedly. I've tried to make a claim but it took a couple emails before they replied with a lie to avoid fixing a minor issue.
331790
Thanks for the update. It's unfortunate that their reps were saying the opposite not very long ago. Chances are the company not only had plans but were working on it. It's also unfortunate that customer service is so bad for other companies in the industry that I can't ding them for giving out wrong info in the past, since you can't expect anything better from the competition.Another obvious issue is that they emailed an attached file instead of a link. If it were on the website, that would not make sense. Why would they want people to contact support each time they needed a driver? Thanks for the update. It's unfortunate that their reps were saying the opposite not very long ago. Chances are the company not only had plans but were working on it. It's also unfortunate that customer service is so bad for other companies in the industry that I can't ding them for giving out wrong info in the past, since you can't expect anything better from the competition.Another obvious issue is that they emailed an attached file instead of a link. If it were on the website, that would not make sense. Why would they want people to contact support each time they needed a... » Read More Thanks for the update. It's unfortunate that their reps were saying the opposite not very long ago. Chances are the company not only had plans but were working on it. It's also unfortunate that customer service is so bad for other companies in the industry that I can't ding them for giving out wrong info in the past, since you can't expect anything better from the competition.Another obvious issue is that they emailed an attached file instead of a link. If it were on the website, that would not make sense. Why would they want people to contact support each time they needed a driver? « Show Less
1560649
Sadly, I have no idea...but their customer service is AWESOME, i had to call them for something else once. The phone number on their website takes you directly to a real person, they're like a little mom 'n pop shop.
295616
I was very frustrated and tried to call them as they advertise they are in this country, speak English....etc. What I was told is they do not offer any phone support at all. They simply do not take calls from customers. They will email you, but if you need to clarify anything, and it is confusing to type, you are out of luck. They refunded my money no questions asked. It did not fix the problem I had when I ordered it, I could not talk to anyone about my issue, so I canceled service.
672342
Sometimes yes, sometimes no. See my review for how to ensure you get the real deal:http://www.amazon.com/review/R2OULTW34WUPW3
1365719
Hi, well, I'd like to say yes, however, after numerous emails and complaints with the company that I bought a unit from, I still didn't get THIS model even though it was advertised as such. I owned one of these units years ago and it was great. Sadly, I received a entirely different unit, then complained and asked for the unit that was advertised, then they sent another which was still not the one they advertised. At that point, I simply gave up arguing with the company.
1914264
Yes, this company is unscrupulous. I emailed and left a message, but they never reply.
1529639
It'll take a call to customer service, waiting for a part, and then some handy work to make up for their poor quality control.