Asus Accidental Damage Warranty Has anyone else attempted to register for Asus's accidental damage warranty online for the UL30A-X5? I get the message "We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007"Wondering if anyone else got this? Guess the next step is to try mailing in the registration card as well.Also, on a related note, does anything need to be done to register for the regular 2 year warranty that is supposed to come with the X5? Asus Accidental Damage Warranty Has anyone else attempted to register for Asus's accidental damage warranty online for the UL30A-X5? I get the message "We're sorry to... » Read More Asus Accidental Damage Warranty Has anyone else attempted to register for Asus's accidental damage warranty online for the UL30A-X5? I get the message "We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007"Wondering if anyone else got this? Guess the next step is to try mailing in the registration card as well.Also, on a related note, does anything need to be done to register for the regular 2 year warranty that is supposed to come with the X5? « Show Less
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To: I. Spiliotis,So far in my experience, it has been impossible to:1) register my laptop for the basic one year ADW with Asus online, by mail or fax.2) register my laptop for the extended one year ADW with Asus even sending it to the new address because the post office returns it.3) speak to someone at Asus who is capable or willing to assist you in registering your computer for any of the warranties.If a company at this stage can't support you with the most basic assistance, imagine what will happen if you require technical support or repair service! Had I known before purchasing an Asus that this would happen, I would have chosen another make.Good luck with your decision. To: I. Spiliotis,So far in my experience, it has been impossible to:1) register my laptop for the basic one year ADW with Asus online, by mail or fax.2) register my laptop for the extended one year ADW with Asus even sending it to the new address because the post office returns it.3) speak to someone at Asus who is capable or willing to assist you in registering your computer for any of the warranties.If a company at this stage can't support you with the most basic assistance, imagine what will happen if you require technical support or repair service! Had I... » Read More To: I. Spiliotis,So far in my experience, it has been impossible to:1) register my laptop for the basic one year ADW with Asus online, by mail or fax.2) register my laptop for the extended one year ADW with Asus even sending it to the new address because the post office returns it.3) speak to someone at Asus who is capable or willing to assist you in registering your computer for any of the warranties.If a company at this stage can't support you with the most basic assistance, imagine what will happen if you require technical support or repair service! Had I known before purchasing an Asus that this would happen, I would have chosen another make.Good luck with your decision. « Show Less
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Dear Customer,We are sorry to hear about your situation. Please contact us at aps_support@asus.com and we will gladly assist you in registering for ADW warranty.Best Regards,ASUS SUPPORT TEAM
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Just got a return from Post Office that registration letter could not be delivered to Nobel Drive address. I went online and found this discussion. I also went to the Asus website and found this registration location. http://adw.asus.com/content/adp/default.aspx 1st time registering it failed. But I determined that the website wants the Model and serial # w/ Caps on. In other words...it is case sentive. Once your info it put in..you will get a mail to address.Attention : ADW DepartmentASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxx ASUS Computer International 800 Corporate Way Fremont CA 94539 United States You must send in all your documents with your case #. Just got a return from Post Office that registration letter could not be delivered to Nobel Drive address. I went online and found this discussion. I also went to the Asus website and found this registration location. http://adw.asus.com/content/adp/default.aspx 1st time registering it failed. But I determined that the website wants the Model and serial # w/ Caps on. In other words...it is case sentive. Once your info it put in..you will get a mail to address.Attention : ADW DepartmentASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxx... » Read More Just got a return from Post Office that registration letter could not be delivered to Nobel Drive address. I went online and found this discussion. I also went to the Asus website and found this registration location. http://adw.asus.com/content/adp/default.aspx 1st time registering it failed. But I determined that the website wants the Model and serial # w/ Caps on. In other words...it is case sentive. Once your info it put in..you will get a mail to address.Attention : ADW DepartmentASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxx ASUS Computer International 800 Corporate Way Fremont CA 94539 United States You must send in all your documents with your case #. « Show Less
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So I was about to buy this laptop, but I'm going to wait to see what happens. Could you guys tell me if this happened mainly because they were moving locations ( no fax at that location as Schwartz said), or because they are simply not giving warranties. I highly doubt that they won't offer a warranty for the laptops, but I just want to be sure.
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I receive this message. We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007. For example, some retailers require notebook vendors to provide one-year product warranty only for notebooks.I need to send my laptop for warranty Please contact your original dealer for more information, if you still need to get the accidental damage warranty program for your ASUS notebook computer.Thank you for choosing ASUS. I receive this message. We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007. For example, some retailers require notebook vendors to provide one-year product warranty only for notebooks.I need to send my laptop for warranty Please contact your original dealer for more information, if you still need to get the accidental damage warranty... » Read More I receive this message. We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007. For example, some retailers require notebook vendors to provide one-year product warranty only for notebooks.I need to send my laptop for warranty Please contact your original dealer for more information, if you still need to get the accidental damage warranty program for your ASUS notebook computer.Thank you for choosing ASUS. « Show Less
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I received my ADW card back as undeliverable... I admit, it was annoying that they include the wrong mailing address on the ADW card, you would think they would set up a forwarding address (I am able to figure it out when I move), but if you go to the website Deanna Morey mentioned above (adw.asus.com), you can fill out an online warranty card, just be sure to mail it in to the new address. I had no problem getting my warranty and rebate from ASUS. Their customer service has been good, but they do seem to take the full 48 hour turn-around time to respond.
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I diligently filled out the requisite paperwork to get the warranty, sent it to the address on the form (44370 Nobel Drv. in Fremont CA) and just had it returned by the postoffice, saying it is not deliverable to that address. ASUS!!!! That is not a good start to our relationship. :( I am going to report them to my local newspaper in Chicago to see if they can get to the bottom of this.Be warned ASUS and those of you considering such a purchase.
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I was able to register my US30A-X5, sent in the warranty information and the letter was returned by the post office after the forward time expired trying to forward from the given address of 44370 Nobel Dr to 800 Corporate Way. So I'm assuming there actually is no warranty.
220729
I normally don't recommend purchasing an extended warranty and don't buy them myself BUT...if you are buying a computer or any other expensive item from Amazon I feel you should buy the best extended warranty you can. I did not do that on the last computer I bought from Amazon and I now regret it. it was a name brand computer that I had excellent results with in the past. Even a good company can sell an occasional lemon.
340013
It is not the manufacturer's warranty. However I had to make a claim using them and it was both quick and relatively painless. I also received my laptop back earlier than I expected. You just have to make sure you keep all the original purchase documents/emails.
1649767
No, me personally I've owned this laptop for about a year now, and haven't had any problems. If you do, you can send it back to Asus and they have amazing customer service imo.
1413823
I called and spoke to someone on the phone and they told me it has to be an Amazon purchase, however someone else asked this same question and there was a bit of discussion on the topic. I decided to buy the warranty here on Amazon and just give it a shot. They did accept my registration and my receipt from a product purchased somewhere else. I sent them a copy of my receipt as part of the registration and then called to confirm that everything was good to go. Personally, I'd much rather buy electronics here from Amazon whenever possible. The only reason I didn't buy my computer from Amazon was because they couldn't match the student discount I got elsewhere.
238521
THANK YOU SO MUCH!!!! I have asked endless retailers on ebay -all of which directed me to asus which is quite difficult to get thru to with a tech question if you're not registered as an owner! this info is GREATLY appreciated!
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Hello Alex The one I received had a warranty void sticker that was removed and put back on sideways ?And one side of the box was crushed at one time . All the Serial# and batch# match, The CPU look like new ? But If there is a problemIt needs to be exchanged . I have not had time to assemble this Computer Yet! If this is bad CPU I'm going to be very Pissed!!!!Let me Know what's up here this is a very odd Question for Amazon to be asking !!!! respond ASAP
1752211
Hello Brian The laptop is well built and comes with a one year factory warranty. I don't believe it is necessary to buy an additional warranty, unless you are going to do a lot of traveling by air. Great choice and enjoy your new computer!
115546
Dear Surya, I am owning ASUS Zenbook UX32VD. My son had purchased from US for me. I am using in Mumbai. This carries 1 year international warranty. But I have not yet tested this as this is working fine. Warranty terms and conditions are nicely documented in ASUS website for each product. Search their site for your product. Regards.
253337
I had no problem until my lightly used Asus Zen Ultrabook was 13 months old - 1 month out of warranty; and Asus didn't want to know about this problem I, or many other disillusioned Asus owners had suffered.
280422
First, I'd contact Amazon to see if you're inside the return window since they'll probably be faster in replacing it. Then, if you're outside that window, you can contact ASUS and submit an RMA request. Hope this helps!
1610193
Your the only one worried about a warranty. It's too cheap to waste time worrying. Pocket change. If you want quality don't buy cheap. Buy the expensive Dell adapter if your this concerned. Mine has been working well and will out live the warranty window.
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Yea, the laptop has warranty, if don't purchased at the following stores:The Following Retailers are excluded from the ASUS ADP program *BestBuy USA (In-store and Online)Office Max (In-store and Online)Staples USA (In-store and Online)Sears (In-store and Online)Costco Wholesale (In-store and Online)Office Depot (In-store and Online)Wal-Mart (In-Store and Online)Online Auction sites or Peer-to-Peer saltsyou can see it here:http://www.service.asus.com/#!register-adp/c203q/greeting
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I just talked to an Amazon rep.. they told me they pulled the recalls immediately and reassured me that they are only selling those with a new chip. I sure hope they are right. I am about to hit the buy button on a new Asus laptop.
717816
Asus is having LCD screen problems,they are cracking on their own. Asus is not recognizing this as a warranty issue at this time. Stopped me from buying one.
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As long as you get it from an Asus Authorized reseller the warranty is 1 Year ASUS GLOBAL OEM Warranty 24/7 Support / 1 Year North America (N.A.) Accidental Coverage (Accidental Requires Registration) I dont think we can link external sites, so if you google "Asus Authorized Resellers" the first result should pull up the list you want.
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I just read on Google,Asus saying that upgrading to2GB will Not void the warranty.I have the 2GB module will install,not really sure I need it.Oh well,you can never be too rich,thin or have enough memory.Follow up;Installed 2MB memory,one caveat,You must enter the BIOS to get it to recognize the 2MB,if you don't it will see your 2MB as 1 MB