HP Solution Center stopped working, gray screen: Does anyone know how to fix this??
142005
I have the same problem and have done all the same fixes to no avail. Someone, please help!
132253
There is no answer, all it says is that answer lies with the software. The disk says my printer and he disks have a problem. Does not say how to fix the problem.
1371908
I just installed mine and have the same problem. Did you find the solution?
435921
No, never. Hope you saved the box because it's a problem. AMAZON can and will help after you contact HP and arrange to send it back to them in KY. I did it so I know it works. Call the HP customer service they will tell you how to proceed. They are great and will help. Be patient it takes a little time to get it all process.
181164
You can do one or both of two options 1) get a scanner cleaner sheet and run it thru the unit 2) upgrade the firmware of the unit. Either of these has worked for others, if the unit is still printing lines from scanning contact HP for assistance.
18240
Hey Michelle: I got one of those blue screens with all kinds of error messages on it. I could not go any further no matter how many times turned off and on the computer. The windows recovery disk did help, however it erases the drivers or software for your dvd drive and your sound and printer and all your other software like word, etc. The cd will work while the dvd portion doesn't. You will also need to buy a windows xp drivers disk which you can buy on ebay for about $10 in or to get your sound and dvd to work. Assuming you get your computer to work and it should, then you need to reinstall all your other programs including printer software. Best of luck, Elliott
1528570
I received this machine for Christmas and I am having the same problem. I even exchanged the original HP 6310 that I got thinking that it was broken, and the new machine is doing the same thing with images scanned through the autoloader. Have you contacted HP regarding this? I tried and they told me to try cleaning my scanner (which is brand new). I think I'll probably return it.
1764845
First do a recovery of the sound drivers by going to this web site (but only if your comfortable doing this) http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03489643#N148 and follow instructions. Also when you have recovered the software, if there is still a probably check for undates for the software you just recoverd
1028171
I had the same problem for months until on last week until I traced the cause to Hewlett Packard's printer driver included in a bundle of programs that came with the printer. I downloaded a specific driver for the printer, deleted all the other rubbish. HP customer service treats people like idiots. I bought another printer.
396042
I'm having the same problem with 14 month old printer. Seems as if thousands of users are having this issue. HP not responsive about it. Avoid this printer.
1916761
If you already have the printer I would suggest contacting HP tech support. If you haven't bought this printer and are looking to future parts replacement, I would suggest buying a printer with better reviews.
389558
It does a wonderful job, until you upgrade to VISTA. At that point, kiss all your really neat features goodbye, because their software that makes it happen no longer works. Their best solution? "Use Paint." They have no intention of fixing the problem of incompatibility. They want to force you to buy a replacement. So I did, just not HP. Hate that attitude.
985525
It was definitely a boot issue? If it randomly wouldn't boot, I would agree with the others, contact HP through the web or phone support. The laptop came with a pamphlet that should has the support # on it.
242996
Go to control panel>troubleshooter>run a program compati bhle with earlier versions of windows>install the driver using that
2240353
Try sending a fax anyway. It probably does work (even though the tests say it doesn't).My HP 6500A Plus eaio is returning failed tests on the basis of the wrong cable, but I just sent a successful fax from MS Excel with it.If it works then no problem I guess...
2027980
You can try restarting the computer. Sometimes windows 7 has a hiccup. If that doesn't work try running a search for software downloads. Majority of them are free. Good sites to try are ION's site, Microsoft (apple.com if you are using a Mac), and CNET.com. Good Luck.-P.L.L.
1924114
I believe that what you described is just part of the HP driver installation software. If this is all you see then the installation software is not working as it should. Sometimes it is necessary to uninstall all your existing driver software and them re-install it. Make sure you have the correct software for the Windows version you are using. Your installation disk or downloaded driver software should have installed both an "Uninstall" file and an HP Update file in the HP folder on your PC.