I ordered two of these chairs for backup since I love these loungers. So we just blew up the one I purchased in May and it went flat by morning. What can be done????
2054543
I had to return the first chair we got from Kelsyus because it would not hold air. I just returned it and Kelsyus sent a new one, which has worked fine. It seemed impossible to repair it with the fabric covering.
2054544
Mine have remained completely inflated since June. Perhaps there's a slow leak and maybe you can put a patch (like on a tire) on it. Other than that, I'd complain to the manufacturer. That's not supposed to happen.
2054545
Make sure the opening is tightly closed. put soapy water on it to see if it leaks. Bubbles should show if there is a leak. We didn't have any trouble with our two chairs. Love them!!!
1284718
Contact HON directly. They'll ship you a replacement. Google should get you contact information for their CS department. They may ask for proof of your purchase date which you can do by printing an Amazon invoice (assuming you bought the chair from Amazon).
1319068
This is a constant problem. I have found that if I lean forward while pushing down the footrest it will close easier. I think it helps to redistribute the weight ( I only weigh 120 lbs.) I really like the chair and it was a great buy but this seems to be a real design flaw.
1395523
The seat cushions are firm but the back cushions are limp and never keep their shape.I wish someone would tell me how I can make them firmer.
1575513
If you contact the seller via Amazon order page the company will help you with your request. I order a replacement cushion from them after I received the Patio Wicker set.
1475254
I just laid it on the floor and put my chair on top of it. It had flattened out within a day or two of use.
1592952
When the chair arrived it was damaged beyond use. It was a Christmas present for my wife. When I contacted the seller they sent a lable to return it but refused to send another one to replace it. Sorry I couldn't be of any help.
780351
I would suggest buying a new chair. These chairs are great for interim, until you can afford a better one. Made with all the care and craftsmanship of a moose poop.
1916401
I have the same problem. The way they shipped it (folded), you can't make it lie flat. It is a piece of crap. I'm going to send mine back.
2178845
Mine also lost air, I pumped it up once but when it lost air again I could not pump it up. I have just recieved a new one directly from the Gypsy Quilter. I emailed them and they said I could send it back and they would send a new one, I will see how this works.
1295131
Call United Stationary Company at 1-800-722-4000. Ask for furniture support. If the chair is still under warranty. You should have no issue replacing the parts. They will need the "Date of Delivery" number on the bottom of the chair and the serial number. I hope this helps you. I had to replace the mechanism before. No issues at al. Great company to work with. Happy Holidays
798263
Throw it away or use it at the beach. Now buy a new one and ask Amazon for discount for being a loyal customer. Btw keep it folded when not in use. Criggs
32486
We just had the same thing happen to our stroller... flat spot after only 3 times of use. Have sent an e-mail to the Seller inquiring about the next step. Will update when we hear back.
2282983
I had that happen to me and I had to sent a set of 2 chairs back. They send out a replacement and the new set didn't have that problem.
747320
I just purchased and received this chair and I'm having the same problem with the back of the chair slowly falling back flat when the footrest is up, I figured out that if I don't put the footrest up the back of the chair is locked in place and doesn't move...soooooo.....I went on Amazon and purchased an Ottoman footrest for those times when I want the back of the chair to stay put.
359607
I have trouble getting the chair in reclining position and back down I thought it was stiff because it was new. Is there something anyone can do ??
977234
Ours lost the majority of the comfy feeling in the first 3 months of ownership. We wound up throwing it out and wasted 400.00 dollars. See if they will take it back with a credit. Good luck!