Do you fill the base with water? I just bought one & looks like the pan sits directly on heating unit. The directions say nothing about adding water,
2064495
I have this chafing dish and the booklet and you do not use water in the base. As a matter of fact the booklet says do not let water get into the base.
2064496
Where did you get an instruction booklet. I have a users guide and it says nothing about adding water. However, it would make sense that food would stick or burn without. Most chafing dishes use water in the base.
672631
Yes....I do both. No problems, just make sure you have enough water in the pan.
715914
I would add more water. And stirring mid way works. I only had this problem once and i use it at least once a week. Love it
788819
I also heat the pan then heat the oil. You didn't mention if you are cooking with gas or electric. It stands to reason that the "commercial" line was meant for gas cooking. I have a ceramic cooktop and the problems with sticking and cleanup are horrendous.
946545
I never had that problem. Did they clean it out before using it? The guide suggests steaming water by itself before 1st use.
888378
Are you adding enough water? I find that if I don't add enough water I get no steam otherwise it works great!! I hope I don't offend you but are you pulling the trigger?
103554
Your not supposed to use boiling water. The water should be slightly warm. I've never had issues with it being too hot.
635022
I get mine a little wet. wrap in towel put it in for about 3 to 5 mins or longer if you want it hotter.
399066
Short answer: Yep.Longer answer: Yep. Just keep the heat on medium-low, and wait for the pan to heat up.
2067663
Make sure you have the appropriate amount of water per type of food you are cooking. If that doesn't help cal them:) They have great customer service I would call them and they will probably send a replacement!
801204
I have heard that some people warm it up by putting the container in hot water. I got mine in the summer so it was liquid. I just transfered it to another container.
964853
I had that but I boiled 3 seperate pots of water, filled to the top. After that it was fine. Love this pot, use almost everyday without tasting anything. Hope that helps!
1763978
I usually add the hot water to the bowl rather than heat the entire bowl in the microwave. I've not had this problem ever before and I would "freak" if the same thing happened to me. Perhaps your microwave wattage runs higher than normal??
1261449
I have only ever used mine with hot water in it. I fill it directly from my electric kettle.
832496
I don't add any water. I love this grill. It washes up so nicely and it cooks everything really well.
598590
I didn't add extra water. Double check that the extra level of jars won't add to your cooking time, otherwise just use the same amount as a single level of jars.
1937074
Just unscrew the bottom and fill with water. I've bought around 6 of these for our hot Texas weather. :)