I just bought this diffuser and am having difficulty just opening the top from the base. It simply won't budge. While i am in the process of contacting Samyo, thought i would post this and see if anyone else had the same experience and resolved it. I just bought this diffuser and am having difficulty just opening the top from the base. It simply won't budge. While i am in the process of contacting Samyo, thought i would post this and see... » Read More I just bought this diffuser and am having difficulty just opening the top from the base. It simply won't budge. While i am in the process of contacting Samyo, thought i would post this and see if anyone else had the same experience and resolved it. « Show Less
2075065
I had no problem getting the top off, but I can't get it to diffuse for more than 30 minutes even though it's supposed to have a few timed setting. I don't think this diffuser is the best quality.
2075066
You have to twist it off like a jar, the top is like a sleeve that reaches to the on/off button.
1267210
It is a snug fit. With mine I push down a little while turning counter clockwise. It doesn't move but maybe half an inch and then you lift up on it. Love this diffuser!
244171
I had the Whisperlight hair dryer and tried several different diffusers that are supposed to fit and every one of them came loose while drying. They said they were having problems and I exchanged for a Power Light dryer that comes with its own diffuser. I like the Whisper Light better for my hair but don't know if the diffuser problem has been solved! Has anyone bought one recently?
1806256
I had this problem too. Went to Chefs; they tightened the gray ring and showed me how to tighten it more by holding the bowl down and turning it. Also when you unlock it, don't push on it hard.
2255817
I have had mine since October. It does not work well. The auto shut off does not work and I have to go over and shake it around a bit to continue the mist. I would not recommend buying this particular diffuser.
1932682
Same here, but I think it has to do with the 'flapper" at the top. I think it gets somehow silted up and than it won't switch over. I will have to take mine apart and make sure that the shaft on which it pivots moves freely. Not the "worlds" best product......
2207255
Sorry I did not have any trouble opening it by just pulling up on it. I suggest instead of breaking it just returning it to Amazon or going online to Sylvania and get the manual if its posted and see how it opens. My wife and I shared it on a flight last week and it worked fine.
467891
I've had this diffuser for over a year and this happened to me as well where it stopped working. I unplugged it and rinsed the inside with warm water and left it to dry for a few days. When I plugged it back in it worked and has worked ever since. Sometimes it will turn off and on and I will repeat.
1173379
That can be a little tricky, especially after some mineral build-up. You have to press down pretty firmly on the cap while turning it open - like a child-proof cap. I still love my steamer, once you get yours open, I hope you can say the same. Good luck!
123169
Hi, Be sure you do not overfill the diffuser. To open hold bottom and twist the top, when putting back together drop on the lid, I look to line the black dots close together , then just twist till the dots are lined up. To turn on hold the time button until the green light comes on, then with each press the time will increase. Light depress lite button to advance through the colors.. Love mine once I figured out how to use it!
451399
I can't get mine out either. I will try what you said and see if I can get it out. Thanks!
2245594
I haven't had that happen to mine...are you cleaning it regularly? I looked up cleaning diffusers on the computer and found a few easy to follow you tube videos with hot water and citric acid (found in the canning section of most grocery stores).
2084349
I am waiting on response from one daughter, the other says she has not had an issue at all. I have never used the diffuser attachment. I'll update this answer when I hear back from my daughter.
323382
I messed with it for quite awhile before I got it out the first time. It did not just pop out. To answer your question I tried to do it again--and still haven't gotten it to budge. Think I will contact Casabella!
1614034
I can tell you to try this. Wait a 1/2 hour after you open the can, (keep the lid on) before you light it. I just want to tell you that I just wrote to sun-jel about their lids-they're very hard to open. I even called and talked to the head guy and sent him pics and told him about how it didn't last that long and he said that he would refund my money. that was 2 months ago. Good luck. I have read others and they have dealt with your situation like this-they dealt with the loss of gel over the fumes of the other products...and I hate to say it because I have used them all...but I am going to do the same, because the fumes can be bad. if you find a good brand let me know-please!!!!
1097972
I am having the same problem. I used the shaker five times and the strainer seemed like it was built in to the top piece. However, the strainer piece came off during my sixth use and it appears, after trying several times, that it is unable to fit back on. My shaker is now useless.
665921
I had to have someone show me in the beginning too. The top actually comes out and you screw the applicator on. In order to get the top off I have to wiggle it back and forth so the top will separate from the bottle. Then you simply keep turning it until it comes off. It is not screwed in, it just fits really tight. Once you do it the first time you will never have trouble again.
1570063
Linda, I really don't know what to tell you but why not try a little olive oil and twist and turn and pull. I know that sounds stupid. I can tell you that I always leave the top off a little to make it easier for when I do need the pepper!! Hope you get the base off so you can enjoy it. I really love mine and it makes a great conversation piece in my kitchen!! Lori