I have problem with the remote.The remote loosing signal with dac-1, Replace battery, still the same problem.
2075454
did you remove a plastic strip in the battery compartment, try a new set of batterys its one of the best remote control or call emotivia some nice people there make sure there is not blocked by something also if you are listening to speakers you have to remove headphones.im very sure the staff a emotivia will make it righti love this dac there is not any thing out there in its price range that comperes, one othere thing I wish they would give the remote code
2075455
I am so sorry you are experiencing a issue with the DC-1 remote. Please first try the remote with little or no light in the room, to make sure that the DC-1 isn't experiencing IR flooding that can be caused by florescent lighting, sun light, or back lit LCD TV's. If this doesn't help, Please call us to request a RMA for repair.
234799
You have to swap out the battery/transmitter in your remote device with the one that is recharging in the bottom of the base unit. Mine lasted a couple of months before I had to swap it. Maybe that's your problem. Otherwise I don't know.
217048
Dealing with the same problem. It started happening about a week after the remote stopped functioning, so I assume it's something related to that.
323748
There is a reset hole on the back of the main unit. Get a pin and put it in the hole and press down gently. Make sure the batteries are in correctly on the remotes and the main unit. That should take care of your problem.
1905861
I didn't have that problem. Are you using the same remote for all 5 on the circuit? And are you using the same power source for them? That is my only suggestion. Sorry I couldn't help!
904352
I did have a problem. Sadly I can't remember how I succeeded, but I did. Perhaps unplugging the DAC or something similar.
1318947
Never seen that before. I would try checking all of the connections and cleaning them. Also maybe try replacing the batteries in your remote. Hope this helps!
853249
I would call customer support on the issue. Seems like you received a faulty remote :/
549719
Please pull out and check the battery, may be the battery is opposition. The remote please aim at the receiver. Thank you!
1759290
It might help to clean the contacts on the battery with a clean pencil eraser first. And the contacts on the remote, if they canbe easily reached. (Got an 880, so just a guess) Update the firmware, too, then if that persists a new battery might be the thing to do.
2136749
Mine worked fine, but it sounds like you have a defect remote. I would suggest contacting the vendor. They will probably just send you a new one.
1872318
I do not see a problem with that but I would research to see if it is a recommended replacement for your model. Also try calling 1-800-remotes
1137275
yes had the same problem , changed my batteries and worked well for awhile. now thought my unit will lose the sound, and I must switch back and forth from digital to analog to get sound back, also the subwoofer will go in and out . don't know what is causing these problems. if anybody has some answers please help
742057
There may be a problem with the remote transmitting to the receiver I had the same problem with mine. They are on two different frequencies.
1759288
This is the same problem I had. In addition my remote would constantyly need re-charging. I replaced the battery and voila! the remote worked as it did when i first bought it - no more going blank and no ridiculously frequent charges.
191514
Yes, I had that problem, even replaced the battery, but coulsn't get it to work. Bought a new one.
32884
My remote control stop working, I changed the battery but fail. HK support page don't offers replacements. I will appreciate any help??