Purchased this from Amazon year ago. Loved it but one side of the mattress pad has stopped warming. Can this be fixed?
425993
Just wanted to say thanks for the info - I have had mine for a little over a year, one side stopped working so I looked a little more closely at the connections and it appears that there was a short - thank goodness it didn't catch on fire! I appreciate that people posted the company number and their experiences.
425994
I think it can. I have the same product (although by Perfect Fit) - have had it 7 years now. They went through some gyrations at first with the controllers. With lifetime warranty, they easily replaced them without a return required (just call the company). It's probably just a bad controller unit. I think they've gotten the quality issues settled, because the last ones they shipped me (4 years??? ago) have worked fine since.
2007012
Have you put it in the dryer? I lost one of my best heating pads that way. The only thing that I can recommend is to do what you are already doing and making sure that your contacts at the heating pad are making contact. I ran into a problem like this and had to unplug it from the wall and at the heating pad also, and then making sure everything was making good contact before I plugged it back into the wall. Let me know how it goes, good luck. I have not had this problem with this item as a constant.
2261146
I've had no issues with mine. It's the 2nd one I've had. Other lasted 6 years. If you notice this - I would send it back and ask for a new one. I am sure they will exchange it. Hope this helps!
475983
I have purchased two Table Warmers from massage supplier and they both died after about One year of regular use. I have used a heated mattress pad for a twin size bed for about 4-5 years now with no problems.
1304783
I have had mine about 6 months now and have washed it. I have had no problems thus far. As Mr. Button II said "the sides are made of real cloth" but I will add the sides are polyester. The top is lovely. I have had less expensive/cheaper mattress pads and had exactly what you are talking about happen. I think you will be happy with the quality of this pad for the price. Best wishes on your purchase.
107442
Hi, i have purchased the same table warmer back in August and it still working. Manual says safety feature that will prevent heating in an unsafe condition and will read "F" when in that mode. Turn control off and check the engagement of the cord to the pad. If "F" still appears when you turn it back on then a failure has occurred and the pad should not be used.
1446513
I would contact Ingles to see if you can get a replacement pad. They should be able to provide you one. Good luck!
181517
You can contact the seller about the problem and they'll send you a new better pack for free. I had the same problem and the new pads are amazing
306575
I have had that problem and find just unplugging it and then plugging it in again makes it come back to life. It has not been a good heating pad.
1902378
As far as I know there is nothing you can do to fix that other than to replace the part. You might find the occasional well-stocked hardware store that would have the part you are after but the better bet would be to contact Thermos directly at: 1-800-831-9242 or visit www.thermos.com. I have been handwashing mine - not sure if that absolutely needs to happen but so far there have been no issues doing it that way. Good luck!
1135219
I did. Fold along natural lines in the pad and turn the pad half way through the heating cycle. Hope this helps. Sarah
410589
Probably contact the manufacturer. I've had mine for years and haven't had that problem, but if I did, that is what I would do.
1330466
Yea happened to me too. I emailed them and they sent me a replacement part. I was told not to max out the heat temp. So I kept it less then a 100 deg. C from the max temp after I replaced the thermol . They did not charge me for the part either. So basically if I were you and if you have time to return it for a full refund and buy another one and keep it 100 c under the max temp you should be fine. You could email them and see if they will give you the replacement part but it was a little hard changing the part. But it can be done. It's been working fine ever since.
1143274
If you used a heated pad it would make the mattress really soft where it was heated and would not work so well for support. I do not know if it would damage it but it would be hesitant to try it.
658343
I have not had a problem with any of the 4 heated mattress pads I bought. I've washed them each several times & left mine on my bed even all summer. Send it back. You'll love it when u get one that works
185425
Only thing I've had trouble with is that the cord can kink up if you flip the pad over too often -- it needs to be "unwound" periodically. I've had the pad and/or control fail because of that, and with my new one am watching those "kinks" carefully. LOVE this heating pad!
1486481
We have not experienced a problem with that and I was concerned because my husband gers over heated quite easily. My sister in law has had this mattress for 3 years and they still love it.