I received my order but no assembly instructions and no zip-up cover. What do I do now? I just examined the poles and found that one of the openings for the center bow frame was not round. It appears to have been smashed on the end. Of course, I could...
746691
I would file a claim with amazon. The instructions suck but they should be there along with round poles and the zip cover. I noticed the box mine was in was pretty beat up. Guess I just got lucky.
1232481
We had the same problem. They came with no instructions. We figured how to assemble by looking in youtube.
2175313
I received no instructions either. I think I got it together but it is not much. I should have waited and purchased a better one.
912007
Does anyone have the instructions for putting this together??? Mine came in without them.. ThanksTerry Towns
195072
In this case you would have to contact the seller thru the amazon site. Since you bought it from a particular company and they did not send what you require to put it together, they need to send it to you free of charge. Go to your orders at amazon and find that particular product/order. To the right there should be an option to contact seller.
885867
I would be glad to provide a copy, but I'm not at my vacation home where the unit is located. As I remember the assembly is rather intuitive. I would suggest contacting Amazon customer service. Someone should be able to provide a copy of the instructions. Good luck!
1493671
Funny! I tried it a for awhile, it did not work. Went back to it, it did not work. Finally I figured it out. Have you figured it out yet? A couple of things: 1) the pole pulls out to be longer. It should be as tall as you are. 2) it seems like it does not fit in hole. But, you have to push hard. 3) Look at picture on box. The parts will actually end up looking like the picture. (Smile)
2050550
Mine came with instruction to put it together. If yours didn't come with any sort of instruction than I would recommend contacting the company directly. They could email you a pdf with instructions.
338053
Try contacting Amazon. Their customer service is usually really good. You could also contact the company or see if they have a website with downloadable instructions. You definitely need the instructions because even with them it is difficult to assemble. But it's well worth the time and effort; it's a beautiful and sturdy piece of furniture!
2185091
I don't think there were any instructions per say...But here is what we do: Square it up by folding the offset wings on the long side in. The next folds will be length-wise in thirds (I think) until it is the same width as the broken down poles. Then the poles and fly are rolled up along with the tent and it all fits easily into the bag
140801
Call Amazon to find out about that question and to get in contact with the company. I have done the same thing. There is a trick to putting it back together. But in some cases it will not work correctly again.
1564731
When I put mine together, I found that I had to put the upper canopy on after stretching the large canopy because the opening was too small to go over the upper frame. Because the ridge pieces telescope and lock with buttons the way tent poles used to, I just unbolted one corner, released the lock and slid the ridge piece up a bit, slipped it back in to the cover's pocket, locked the ridge piece again (stretching the cover tight in the process) and put the bolt back through the corner. Ditto the small top canopy, then bolt it on last.
723953
Email WPIC Store - Customer Service at service2@wpinnacle.com. We just got a replacement cover from them. Our cover lasted three years and it started tearing because our neighbor's cats liked playing on it. Our gazebo is doing great, otherwise. We like it so well that we ordered two covers, just in case because we are confident the frame is going to last for a long time.Maybe we are lucky in our weather, we live in the LA area so we don't experience extreme weather, though the gazebo has done well under strong winds.Good luck!
2124952
Contact them directly. They have a modified part now and will be sending the whole new piece to you (more than likely) they did for me when my hammock didn't line up properly.
1316266
Its been almost a year since I put mine together. I suggest you try the website for the company. I remember it wasn't too intense to put together. I'm sorry I can't offer more help, I don't want to steer you in the wrong direction.
1377730
Contact bow flex directly. Could also depend if you are buying new or used.
195073
Wow, I did not have that happen to me. Mine went together beautifully and looks great. I would suggest Lowes or Home Depot or a similar place. I suggest bringing the frame piece in need of the bolts to ensure a proper fit.