I really liked the first one! However used it a lot, just bought the other and I keep getting paper jams followed all directions cant fix Help!
2083770
I have had my printer for over one year and no problems yet. I am very pleased with it to date. Try cleaning the paper rollers with vinegar or alcohol carefully to remove all dust, dirt, etc.
2083771
Since I'm not with the printer ... at father-in-law's house .. not sure. But if he was having paper jams I'm sure I'd have heard about it (see him almost every day). However, sometimes copiers are sensitive to paper direction. Try turning the stack over. In the past paper had to be put in the tray a certain side up and the ream wrapper actually had an arrow showing you this. If I find out more I'll let you know.
2083772
Rosemary - first take out the toner cartridge and reinsert - sometimes the smallest thing can cause jams. Second, your paper may have a little too much moisture in it - that also causes jams - put in fresh paper (fan it first) and try that. I might mention I had the same problem on another machine (another company) with paper jams - it happened frequently UNTIL I put in a fresh toner cartridge...didn't make sense to me at the time when I switched it out. The machine worked perfectly since then. Upon examinationn, there was the most minute jag on one part of the removed cartridge - I filed it down with an emory board and used it after I emptied the new cartridge. Worked just fine. I do a lot of prinnting so I probably run into more situations than most. I hope this helps....Anne
1152423
I'm sorry, but about half the time, I have the same issue. I have to agree with Bitterauldqueen, below. I have had it refuse to print one job, while it prints a previous job over and over, sometimes, even after I have deleted the previous one (or thought I had). I'm sorry you're having problems, too, but at least I'm glad to know it's not just me doing something wrong. I wish I could have an answer for you. I used to like Lexmark, but I'm beginning to think I'm going to try a different brand in the future.
2089759
I had the same problem with mine, just like on your pictures, after over two years of use. I wrote to the company to see if it can be repaired, they said no, but they sent me a new machine instead. Mine was out of warranty for over a year, but they still replaced it. The customer service is amazing! They answered the emails very quickly, too. This machine is my favorite over Zojirushi and Breadman.
1625897
I also had trouble with my first one. I would call the company and they will walk you through it. They are real good about their products and if it doesn't connect they will send you another one. The 2nd one they sent worked great.
731269
I had one of those years ago. It worked great...until it didn't. It developed a thick black line that ran down the BACK of nearly every page printed. I cleaned the bottom plate, the print head and anything else I could reach without disassembling it. (multiple times) I read dozens of Internet blogs trying to find a fix. I finally threw in the towel, bought a new printer and dropped the MP500 off to be recycled.
909363
I have no idea if this is an updated version but I can say I have had no problem with paper jams. I do like this printer very much.
1727249
I had a problem with my first one as well. Contact amazon and they will return it. I bought a second one and its working fine. Hopefully this company makes a stronger one soon. It works great. Just flimsy.
597172
I turned off mine to go on vacation, then when I returned it didn't want to come back on. It finally did but stopped half-way through some paper. Its not all that old, either. I'm cleaning it out now to see if that makes a difference, but if there are any suggestions I'd like to hear them. I'd really like a manual but can't find mine so its either misplaced or I never had one.
2068958
I had the same problem. The first one I used only lasted about 500 pages, the second one would not work at all. I am using the last one now, and on about 400 pages.
1157870
The one I had (has since been thrown away) always had a slow printing/copying speed. I am not a techi-person, but it sounds like it is inherent in this particular make/model. I also had a problem with the print heads which would have been more costly to replace than to just get a whole new unit (which I originally paid big bucks for) so I ultimately just threw it out, sad to say. I had high hopes for this unit, but like so many things like this, they often disappoint. And, it was not overly used or abused either. Sorry I can't tell you more.
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
32457
I have the same problem. I am unable to staple 2 sheets without the staple cutting thru the first sheet and therbye not keeping the pages attached. Bad batch possibly? If their is a solution, I don't know it. 3 sheets or heavy paper works fine
1218433
I did, you need to do a hard reset to get it back in order. I believe there's a little hole that you stick a paperclip in for 30 seconds or something. There are instructions on the website.
1745468
The machine jammed frequently, over heated frequently. I can't tell you we found an effective way to avoid jamming, maybe other than 1 page at a time. You notice I used past tense. We no longer use it.
1623817
Sounds like you need to have a technician check it out. I have had this printer for a little over 2 years of daily office use and have never had a problem with jams unless I try to stuff too much paper in the bottom tray.
1815881
Plug the old one back in and see if everything works like it's supposed to. That will tell you if it's a problem with the cartridge. Next step would be to try the other, new cartridge you got and see if it causes the paper jam alert. The other resource to utilize is the printer manufacturer. Ask a tech rep.
1597815
I downloaded it too. Could get in but found it impossible to work with. Nothing like my older version. I took it out and am so disappointed with Print Master.