I have a loose spring in the ink compartment; is that normal? Should I return it?
2064610
Hi ,the spring in the converter is for preventing ink from freeze . It is better than without spring . It is normal .
2064611
I had the loose spring in my pen as well I just leave the spring in the bottom of the pen I'm not sure of the function but I just inked my pen and left the pen in the bottom and my pen writes good
2064612
I had a loose spring too. I believe it's meant to help with the suction of the converter. I've not had any issues with it.
2064613
The little spring inside the converter is an agitator. It helps break up air bubbles that may form inside and prevent the ink from flowing freely.
509781
the shoulder on the cartridge is rather long. I had to trim down that shoulder by CAREFULLY trimming a bit off with a sharp knife.That allows the short stem on my pen's nib to poke into the ink reservoir
1126474
Use small wire cutters to shorten the spring that the refill uses at the pen's tip and it'll work perfectly. Do it a tiny bit at a time until it works properly.
205209
Hmmm. . .check to see if you loaded it right? Is the ink actually printing out? Might be some missing pieces or broken pieces since they are only compatible and not the designated design. Check to see if the seller refurbished this product because most of them are.
1994617
The strip on my cartridge pulled straight out and I had no issue. I am not sure what else to add. It took a bit of tugging but I would be careful not to pull too hard and have it break inside the cartridge leaving you with nothing to grab. The manufacturer should replace it if you can't get it out.
49555
I use my own jar as well. Take the pen apart and inside is a clear cartridge looking thing. Make sure it is securely in the pen, just push down on it and if it doesn't move, should be fine. The thing at the top spins which makes a plunger lower and raise, spin the plunger all the way down. Dip the pen in the ink, I dip the entire head of the pen in, and then spin the plunger the opposite way so it raises. It should then suck the ink into the cartridge. My pen takes me 3 or 4 tries before it fills a decent amount, it does not fill it 100%, most I've got was half full.
1873236
I have no idea. I have had mine for several months, but I do not use it much. I would chase down the manufacturer and order from them. Also, unless you are a compulsive writer, you probably had a faulty ink cartridge.
776001
No, it appears something might be loose inside or not functioning. Return to manufacturer for repair for your safety.
1829245
Make sure the ink roller is snapped in properly & paper roll is not jammed.
570653
Try some hot water. warming up the pen will make it expand and let go of the nib... It may take a couple of tries be patient and be gentle.
2213066
The ink i got sucked as well .. i havent had any problems with the equipment . I did have to adjust it .. i contacted the company through email an reported the issue with the ink ... they resolved the issue with it after notifying them of the problem
599984
I have had this problem before with ink I purchased from Sam's Club. I brought back the ink and they replaced it. Appears to be some type of problem with who's making the ink. I guess you'll have to contact the person you purchased the ink from and go from there. It's a real pain but there is not other choice. You may want to bring the ink to a store and see if they will replace it. I'm sure you (I) are not the only ones with this problem. The larger stores will know about it, just hope they own up to it.
1887855
Same happend to me this ink clogged my print heads, only way to fix it you need to take the print head s apart and clean them with the right products, look in youtube I believe there is a link about how to repair. I just went and bought another printer
1417608
Could be, that the ink is too cold. Keep it in your pocket for a bit and see if that helps.
1168012
Sounds daft but have you pulled the tab off the new cartridge properly? Theres sometimes a clear film over where the ink comes out for stopping it drying out whilst on the shelf. Try print head alignment through the maintenence function
1191335
You may have a counterfeit pen. Take it to a Mont Blanc store and have it checked as soon as possible.
691534
You may have received a faulty pen. If you are referring to the internal threading it should be even. My pen retracts fine. Your pen should also have a rubber O-ring to keep the pen from moving and keeping tension to open and close the pen.