I am concerned that so many people have said that their pieces have arrived broken -- in some cases more than once. How can I prevent this??
2083798
I have had this problem when ordering a china tea cup and saucer from Amazon. Had to reorder twice. I believe it to be an Amazon packaging problem, not Corningware's, so I will order my dish from an outside vendor and see if that goes better.
2083799
I purchased two sizes of these and they were broken, the packaging was horrible, I have never gotten a package from Amazon that was done so poorly, the box was nearly too small, they were both just forced into the box with small bubble wrap around them, the handles were broken off. They were returned and I purchased some other casseroles which were packaged fine. I did contact them about the packaging, but it doesn't sound like it has improved, as I purchased mine for Christmas gifts.
2083800
Bubble wrap! The Corningware casserole I ordered came wrapped in 1) the original packaging, 2) had more than enough bubble wrap, and 3) crumpled paper packed around the box. Hope this helps.
48658
HI I package mine in a box. I have never had any broken that I am aware of. I do check everything before it is shipped. Thanks Paul
737072
I have ordered a bunch of makeup items from Amazon. Not once I've received a cracked or broken product. Hope this helps.
1773708
I have not had this problem, so all I can think of is that yours is not put together properly. Wish I could help more.
1992076
Well, please make sure that the rubber stopper is securely glued for new orders. I wish you had checked mine before you shipped it. Thanks for your response.PS: You could add a heavier rubber piece or have a molded plastic stopper that has a soft edge to it.
1884232
Not sure if there's a guarantee but it seems the piece you received was already damaged. Mine is still perfectly ok after more than 6 months of use
1428892
I had the same problem where some of mine were broken. I had to return the entire set and then they sent me another set.
2264323
I bought the entire set and one piece had a flaw in it they told me I could not piece it out but could return the entire set and replace the entire purchase. At my expense to return it off course.. So I'm guessing it us all or nothing.
945160
They package this very well! I didn't have one piece broken when I received mine. :)
697498
I personally would contact the company. they are the very best company out there. I had a star wars edition that came with broken pieces and they sent me a bag of new pieces. good luck and hope you enjoy your game as much as my family does!
2122705
Tim, I was worried about the packaging also but was VERY pleased that it was packaged very well. All my pieces were intact and undamaged. We are so pleased with our set and highly recommend it!
1207873
We had a similar problem. There was a slippage inside. I am not sure what was done to it, but it is working now. Ours happen when it was brand new. We thought something got knocked loose during shipping
1613153
I have always had good luck with writing or call the customer service contact enclosed in packaging, if the product is not complete or is broken generally companies and distributors want consumers to be pleased with their purchase. Patience will prevail as a rule.
614975
If it arrived broken, you should be able to get a replacement through where you bought it at no charge. It was not your fault and should be made right.
134658
I got mine fairly recently and it arrived broken the first time. The replacement arrived better packed and in tact. Good luck.
270322
I have not had that happen, but the company has a great policy. If you lose pieces of your puzzle just contact them and they will send you replacement pieces free of charge!
1557077
I've got 4 of them and it's great. So, contact the seller and tell them about the problem. Yes there must be a 4 pieces. Have a great time.