How do I make a warranty claim on this thing? Mine started on fire when I was trying to charge it.
2081899
This is a Chinese product copy with associated quality and QC. Why can Amazon itself not deal with this? Is there not a specific policy for this be Amazon? Problem is more likely the charger. Min is working fine.
163456
I'm not certain of the warranty, the same happened with mine. I'll need to speak with Amazon on this also.
699955
I don't have a clue why but my first one sparked when I plugged in an aux source and didn't work. It was RMA'd and the new one worked and is still working great. Besides the bummer of having to wait for a working one I also had to pay for th ereturn mail. Still, the one that's working is really great. Get an RMA and send it back for a new one.
1086879
I don't think there is a warranty. I,too,have set one on fire because I nuked it for too long. These things will do that. I don't use them anymore.
1425967
I could not find a charger with it either when it came. And it's died so I can't use it. Where can I get a charger?
404900
OK, Lisa, the unit I purchased has worked perfectly and I haven't had any issues. I set it up for charging and it charges fine . I can't honestly say I have any complaints. Not to seem unimaginative but if beleive the unit is defective then I'd contact Amazon customer service. There are also written instructions with the unit. I hope this has been helpful.
635182
Its a three year warranty. I've got hmmm 4 or five of them. Never had a problem. Did you charge it after you received it?
1665901
Hi! When we got this there was not warranty. I think there was an offer for a protection plan that you can add on.
729464
Try ebay. I returned this charger for the same reason. They will not warranty it if you change the plug. Best to just buy the right charger.
1649799
Had the same problem......Try contacting the manufacture, I had no luck! So I charge the case then use it to charge the phone. Eventually the case started to heat up and drain the phone battery, instead of charging it. I finally gave up on it.
2197715
I would first try and contact seller to see if they will send you a new charger. If they do not try the manufacturer they should send a new charger since under warranty.
2227985
Hi there. Mine still works, but needs recharging frequently. I can tell it's starting to go on me. No warranty. Sorry. I won't replace mine with the same product. Best of luck.
500172
Not sure. I would return and get your money back. My unit and many others caught fire. Just look at the customer picks on the product page to see what can happen.
448894
I think you must have gotten a faulty unit, mine lasts for at least a week on a full charge. I would contact support on that.
97747
I would contact electrified first. They're SUPPOSED to honor the warrantee. I didn't feel like dealing with them so I just contacted Amazon. They sent me a return address and credited my account right away, no hassle at all.
456039
I suggest that you contact the seller and let them know that you have a defective device. I did this and they emailed me a shipping label and returned my money. Mine would only charge my phone 10% then it died.
1090692
Hi. I started charging mine as soon as I unboxed it. It had some charge to it but not 100%. So far mine is ok but I hope both of us didn't get a refurbished product. Maybe someone else will reply too.