Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1605840
Yes. They are awesome at helping you out. From someone who had to send in a headset for repair, their customer service is over the top.
1110671
good question, wish I knew the answer, since I have so much trouble with ear buds from any company (it must be my ears) I haven't used any of mine long enough to worry about replacements. Stuck with the headphones. Possibly they fall out because they do not fit properly? I know that varying sizes are provided - as with all of these earbud versions - but I have the same problem with all of them, probably one ear canal is just slightly larger than the other, as is true about our feet, etc. If the company has its own website try checking there to see if they have any options for replacements. Good luck! good question, wish I knew the answer, since I have so much trouble with ear buds from any company (it must be my ears) I haven't used any of mine long enough to worry about replacements. Stuck with the headphones. Possibly they fall out because they do not fit properly? I know that varying sizes are provided - as with all of these earbud versions - but I have the same problem with all of them, probably one ear canal is just slightly larger than the other, as is true about our feet, etc. If the company has its own website try checking there to see if they have any options for replacements.... » Read More good question, wish I knew the answer, since I have so much trouble with ear buds from any company (it must be my ears) I haven't used any of mine long enough to worry about replacements. Stuck with the headphones. Possibly they fall out because they do not fit properly? I know that varying sizes are provided - as with all of these earbud versions - but I have the same problem with all of them, probably one ear canal is just slightly larger than the other, as is true about our feet, etc. If the company has its own website try checking there to see if they have any options for replacements. Good luck! « Show Less
1434843
Do you still need this info? I just read this question I apologize for the delay. I had a bad experience with purchasing these ear buds. I definitely think some of these sellers are shady. I ended up going to best buy after the beats fell apart a month of having them.they would not refund or send a replacement pair.
1589934
My headphones broke (again) and I spoke with customer service and they said they ran out in all of their warehouses so they issued a refund. May still come with a warranty, not sure, but either way they are out of replacements and the headphones are almost guaranteed to break within a year.
326258
Plantronics are good at taking back defective products. I've always had a year warranty on my ear piece, and I've also returned two of Plantronics headsets that was defective and they have replaced them. Just call them and let them know that the ear piece is defective and they will send you a new just like the one you had.
1803992
Dear Customers,If you are not happy with the product please contact us first. We can always send you a replacement. Our goal is your 100% satisfaction.We also include free gifts so you can try our other products.Best regards,Green Touch
1925862
The Swimbuds are not a short term product, if you have any trouble please contact us here in customer service at help@underwateraudio.com and we will take care of you! --Underwater Audio Customer Service
1740274
Beware. The product is no longer supported by Harmon (JBL). If you lose it or it wears out (like mine) - you cant even beg Harmon for one. When I attempted to purchase one - I received a mono-syllabic response - "no longer make product". The message - buy a better product with better Customer service and product support because it doesn't exist at Harmon.
1688053
I believe that Portable Sound Laboratories is out of business. I received one as a gift recently and the rechargeable battery imploded. There is no customer service via phone or email. I would not recommend purchasing any of these products.
851189
Sorry. My earlier response was to the phone having an ear bud outlet. Hope that was clear.
1020237
I had the same experience with Klipsch customer service, though the rep did spend quite a bit of time looking through the their inventory to find suitable replacements, none are available. I have seemed to have solved the problem buying a pair of 1st gen Beats Studio replacements and the using just a touch of adhesive to glue them into place. The beats earcups are a little larger the the original Klipsch earcups, but are still comfortable. If you can find earcups a little smaller it would work a little better than my setup. These headphones are quite durable otherwise.
597697
I had a cheaper model from this company that were DOA. I filed a claim on the Jlab website and they sent me a replacement pair very quickly. I don't know how long the warranty lasts. You will need the serial number from the packaging to file the claim.
1562554
When I got it . They told if the unit wasn't working. Properly. They would replace. For me ..... I did not had any issues. It. Works great ....
2235289
hi Jerad, I am not a old customer of this product, so give me a few more months to test the Skullcandy earbuds for an honest answer to your concerns of long lasting quality.Larry
444709
I'm sorry don't like those people. But you could call them and see if they will resolve it, they don't want to hear about the broken ones but if you get one of the nicer people they might help you with the price. I'm through with tv ears I sent the broken ones and they replaced them for $80+. They don't care that they break !
806155
I had a bad experience with Reizen lour ear but i din`t write this review. What`up with Amazon sending me this e mail to respond.