The water is not flowing evenly over the dome. it says to "massage" the dome, but its not working. Anyone knows? Its set evenly on the floor so.
2079380
Unfortunately I'm in the same boat and can't get it to flow evenly either. Cats still enjoy it so I haven't worried too much.
2079381
I had the same issue at first. I figured if you'll set something underneath the system it will help to even the flow and after a while take it out and it should work perfectly. Although it seem like it is evenly on the floor it tend not to work properly. I hope this helps.
2079382
I level mine out by putting something under the base. You have to mess with it a little and balance the dome and the base just right.
2079383
I find that sometimes the filter doesn't fit correctly, so I take some paper and fold it under the part of the dome where the water is going until it starts flowing more evenly.
2079384
This happens. Usually when the dome is dry. I usually pick up the other side on the fountain and tilt it to the side where water is not flowing. This should force the water that way and after a few seconds set it down. Sometimes I 'grab' the water from the top and pull it down too - does that make sense? Or I put my hands on it (like a crystal ball) and rub the water all over it. I'm pretty sure that's what they mean by massaging it. Now when I fill it I make sure to run water all over the dome too. I usually end up rinsing the whole thing in the bathtub and I don't usually run into the problem anymore. Good luck and I hope this helps. :) This happens. Usually when the dome is dry. I usually pick up the other side on the fountain and tilt it to the side where water is not flowing. This should force the water that way and after a few seconds set it down. Sometimes I 'grab' the water from the top and pull it down too - does that make sense? Or I put my hands on it (like a crystal ball) and rub the water all over it. I'm pretty sure that's what they mean by massaging it. Now when I fill it I make sure to run water all over the dome too. I usually end up rinsing the whole thing in the bathtub and I don't usually run into the... » Read More This happens. Usually when the dome is dry. I usually pick up the other side on the fountain and tilt it to the side where water is not flowing. This should force the water that way and after a few seconds set it down. Sometimes I 'grab' the water from the top and pull it down too - does that make sense? Or I put my hands on it (like a crystal ball) and rub the water all over it. I'm pretty sure that's what they mean by massaging it. Now when I fill it I make sure to run water all over the dome too. I usually end up rinsing the whole thing in the bathtub and I don't usually run into the problem anymore. Good luck and I hope this helps. :) « Show Less
2079385
You have to move the dome, so it fits into place. There's like a bubble in the dome that must match with an elevated part that is on the dish. If the water is flowing but some parts of the dome are dry, you can pass your finger through the dome (like connecting the streams) and the water will flow evenly.
1820434
Although the even distribution of the water you are putting through this head seems like more water, nothing can help poor water pressure, simply put, the water coming in is equal to the water going out. It's the way its distributed that makes the difference.
1546660
Start with a lower water level and see if that helps. The only times mine has not stayed on for several hours is when the water level was too high.
1697927
I just bought this unit in December and I have the exact same problem. I love the unit. It is on my bedroom carpet so I am going to try to put a mat underneath it to see if that helps and I will try to change the water level a bit as another person suggested. My guess is that the water sensor works well and the system needs to be level. Someone else told me to put it up at the highest setting and that may help. I really don't want to have to replace it and its too late to return. It really is an awesome unit. Looks great too
1924624
I have been having the same problem. Even when the steam is ready, it doesn't get the floor very clean, doesn't get into the corners. Have to manually clean afterwards, including spills.
1068363
No. Turned if off for the winter. Turned it back on for the summer and it sounds like it is running but there is zero water being pulled out of the air (after a week). I'm doing internet searches to troubleshoot but there aren't really any settings to change. I think it's just busted.
2151850
I would only be guessing but if no water is going through it must be a problem with the ceramic dome as it is the slowest part (unless it has a crack then it is too fast) if you cleaned it and still no flow I would suggest you contact customer service by telephone and they could possibly send a replacement. They were helpful when I spoke to them about parts.That said, insure there is no plastic film over either filters
1517828
Mine is the same way, it's about a 1/4 full and says water is low. Not a biggie to me, but is still frustrating at times.
2141172
Reseat the bin containing the water. You probably didn't push hard enough or align it properly. After a couple of times you'll get used to it!
1849584
You should not have water around the unit. It could be you are positioning the mist into the indentation in the top that is then overflowing. Other than that I would say your unit is malfunctioning. Good luck.
2277662
When I first got mine, I set it up in the kitchen under some lights, filled the water tank, and then turned it on to confirm it worked. I ran it for a few minutes and then unplugged it and carried it to my room. I noticed that it wasn't blowing out much mist. Like you are noticing now. I proceeded to empty out the basin and try again, and it worked like a champ. See, in carrying it down the hall with the water tank full, when it gets jostled around with the valve open, more water gets into the basin than should be and the ultrasonic platter can't work through the higher levels of water. Just empty out the basin, put the water tank back on and turn it on. Also, the more you turn the knob, the more mist comes out. Turn it until it stops turning, that's full power.
2273536
Only thing I can think of from reading other reviews, is that the water level is high. You have to empty out the water container on the bottom is all that I can think of.
1425395
Sounds like a short somewhere, mine has worked fine, the only problem I have had is it leaks water al over, have to get some auqarium sealent and use it and see if that would work, Good luck, hope you can send it back and have them replace it.
227489
there is a plastic insert in the hose which regulates the flow of the water . maybe it has something blocking the flow . take that plastic insert out . maybe that might fix your problem
915667
There might be a pressure restricter in the shower head. If so, take it out to get more water pressure.
1363682
We also felt that the pressure is low, but we decided to leave this as is for water savings. Send your request to manufacturer, Phister Customer's Service is exellent. (they helped us more then expected, sent us a lot of spare details without any charge). Good luck
2126198
I haven't experienced this. Is the water level getting low or have you noticed that the "Steam Ready" indicator light is off (meaning that you have used up the available steam and must wait for the unit to build up steam) ? Other than that, I can't think of a reason for the situation you describe.