I received the product and plugged into my trio stealth pro 9.7 tablet. Cannot get the keyboard to work. Is there a trick?
2059511
I purchased this item for a Pandigital tablet and had no problems; just plugged it in and the keyboard worked. I'm sure you've already done this, but you might try cleaning plug port. Your tablet might also have to have the keyboard addition loaded or turned on??
634955
U have to sync it via bluetooth with the tab then download an app to override the keyboard that comes with the tab so its not so distracting. Also, make sure the keyboard is charged so it has power to it. If u still cant gwt it to work u may have to exchange it.
1671293
the keyboard hooked up to my tablet very easily. i really liked it for the short time i was able to use it. my tablet will not take a charge, they think i received a bad charger and so i am impatiently waiting for one to be shipped. sorry i can't give you more input. good luck, linda
250001
I looked up your tablet and it looks like it is worth a shoot. You can return if it does not work. I thought I read your tablet had a full size USB for dongle. You might need a hub to use to for dongle and keyboard at same time, hope this helps.
1781387
if your using an adapter it could be that but if you are using the USB plug than you might have to shut off the keyboard on the tablet to use the external keyboard you connected the tablet to.
515802
Hopefully your Bluetooth is working properly, I had some issues with it after updating to Windows 8.1 (driver needed updating). Click the Bluetooth icon on the task bar, select "Add a Bluetooth Device". You should now be at a "Manage Bluetooth Devices" Metro style screen. Ensure the keyboard is powered on and hit the "Connect" button next to the power switch on the keyboard. You should then see it as an option to pair with the tablet. Click on pair, then type in the numbers you see on the screen and press enter. Hopefully that is all you need, but if your Bluetooth is wonky, get the updated drivers from the Intel website. Hopefully your Bluetooth is working properly, I had some issues with it after updating to Windows 8.1 (driver needed updating). Click the Bluetooth icon on the task bar, select "Add a Bluetooth Device". You should now be at a "Manage Bluetooth Devices" Metro style screen. Ensure the keyboard is powered on and hit the "Connect" button next to the power switch on the keyboard. You should then see it as an option to pair with the tablet. Click on pair, then type in the numbers you see on the screen and press enter. Hopefully that is all you need, but if your... » Read More Hopefully your Bluetooth is working properly, I had some issues with it after updating to Windows 8.1 (driver needed updating). Click the Bluetooth icon on the task bar, select "Add a Bluetooth Device". You should now be at a "Manage Bluetooth Devices" Metro style screen. Ensure the keyboard is powered on and hit the "Connect" button next to the power switch on the keyboard. You should then see it as an option to pair with the tablet. Click on pair, then type in the numbers you see on the screen and press enter. Hopefully that is all you need, but if your Bluetooth is wonky, get the updated drivers from the Intel website. « Show Less
542565
I was unable to make my case work, but I did take the keyboard out of the case and used it elsewhere. I am sorry that I can not help you out. If you can return it that is what I would do.
2088913
This only works on the hd+, Ive tried other tablets with this keyboard no other has picked it up so far except my hd+. I hope that helps.
1809228
The same as the other response. Connect the keyboard to the tablet and charge both thru the keyboard. Look for the 2 orange lites, on left side of key board by usb connector and top left of tablet by power swich. These will turn green when charged. Works for me. Chuck
301815
Me too. Sometimes giving the offending key a quick jab works, sometimes GENTLY flexing the keyboard, sometimes flipping the on/off switch... but sometimes nothing works and then I just have to force my tablet off and on again :( Sorry. I hope someone else (like the manufacturer!) has a real answer.
356519
After you fully charge the keyboard, make sure the tablet is set to Bluetooth, turn the keyboard on and push the button. We had to do this twice, but it worked. Good luck!
2115460
I have the same issue plus some extra issues as well. My keyboard never worked ok. I ended up without using it. Is still on the original box because i cannot work like that. Nice design but with too man problems. Not a good keyboard.
1709958
i have this same keyboard and its working with my generic 7" tablet with an Android 4.1 ICS, it may be a hardware problem with the keyboard, try with another one and if that doesn't work ask for a change...
1133972
Presuming it's plugged into a working USB 2.0 port (the keyboard one, not the USB extension -- they're labled) and presuming your computer's bios can detect USB keyboards, it's likely your keyboard is borked. I suggest testing it on another system nearby if you have one, otherwise, time to call Amazon.(This is in response to the reply to my prior comment, not the original question.)
2178009
The keyboard charged overnight for me. It appeared to be off when I first tried to use it, but in actuality it was on.. There is no indicator light to let you know that it is on. I looked on line to get instructions for pairing the keyboard to my Samsung tablet, follwed the directions and it worked fine. Your keyboard probably has plenty of power.
1587498
Mine also pairs, but will not connect. It shows as paired, but then the keyboard does not function. AND.....it is not the keyboard. It is something with the tablet.
933482
I would check to see if the software installed, change your USB port, and if none of that works the keyboard may be defective. Usually it is a software conflict. I wish you the best of luck.