has the pump issue been resolved?
2078206
I never ever had a problem with the pump so I do not know what you are talking about and I use TNS essential serum and Vit C and E
2078207
Hi, I have never had a problem with the pump. I would say that it was an isolated issue which happens with most products. Mine works incredibly well.
2078208
I have had no pump issues -- everything works fine and I love the product and what it does for my skin. Carol - Mnneapolis
2078209
NO! I will no longer buy this product, because so much of it is left behind in the container after the pump fails. There is no way to open the sealed product inside, so what is left is totally wasted. This company needs to wake up!
2172949
I have been using this product for about 20 years and have never had a problem with the pump until my most recent purchase at a local salon. I still don;t have it working although I keep trying.
1127679
I did not have that problem. Instead, neither pump would work. Plus the craftsmanship was non-existent. Looked like they came from the Dollar Store. Also, both of the bottles I received were clear. Did you get a blue one?
2231661
Our pump works perfectly and is very quiet. It sounds as though you may have a faulty pump.
539623
Hi, just be aware that it may fail also with little use. As soon as my warranty was out, my pump failed. They replied to my Amazon review that they'd exchange it but then only offered a discount. Not an honest company.
1061167
I do not think so. I know when I turn it back on the pump needs to be restarted.
2051712
I have not had it repaired. My trouble has been that the motor would run and not pump. I have not attempted to repair - just bought a new one. I did keep the switch from the old one just in case. I am not pleased with the overall quality of the pump as I have had to replace about every two years. I use it to pump gas from a 5 gallon can into my boat to save trips to the marina and those gas prices. I have looked for alternatives but have not been able to find one. The last time I replaced, I took the hose from the old one and glued onto the new one to make a longer hose.
1896040
I contacted the company they said to check the tubing for cracks and make sure my lines were in place. Everything looked good to me. . .I think it's a defect they need to fix currently looking for a new pump
584080
When I set my dish up the pump started working immediately. I would guess that you have a faulty pump and let Amazon or the company you ordered from to see about how to return. They would not accept my return because everything worked but my cat just refused to drink from it as the noise spooked her. As yours is faulty equipment I can only hope that an exchange will not be a problem for you.
1269157
I've had the pump since April 2011. Check out my review for some information http://www.amazon.com/review/R11CLLTP7487AP/ref=cm_cr_pr_perm?ie=UTF8&ASIN=B0036E9VB6&linkCode=&nodeID=&tag=
2051711
For the price I purchased two late last year. Not sure if it would be worth trying to get it fixed. The problem I had with the other one was an automatic shut off which constantly shut the pump off even when the tank I was filling was not full.
631149
not sure, but I'm having trouble with the pump buttons failing and they've replaced two at no charge over the past 4-5 months.
1712025
I backflushed the sand when I started it up to get the pump to flow correctly. I haven't flushed it since then and it's been running about 3 months.
1234377
If the primary pump failed I would replace entire system. I'm sure you could contact the manufacturer to find out for sure.
261136
I am not sure what you are asking? Is the pump not working, perhaps clogged up or defect. I have to clean the unit at leastonce a week since I have multiple large dogs. It is not the greatest design, that is for sure.
1879814
I would say you have a defective pump. I so far never had that happen to me.
2180822
Mine did fine but I upgraded to an ecostar variable pump. I have already had to have it repaired. Kinda wishing I still had this one. Gave it to my neighbor. Still going strong.