I bought this in may of 2014 and it no longer works. the last one we had lasted for 5 years. says 1 year warranty on parts. how to replace/fix
15236
Hi, please send us more details about your concern at socialsupport@am.sony.com, give us your contact details so that we can assist you further. Thanks. Ely.
2067243
Mary I purchased this item in April of 2014 and mine to has stop working after light useage. I contacted Sony customer service and was informed that parts have only a 90 day warranty while labor is covered for one year. After paying for shipping both ways and parts it would cost more to fix than to buy another. But they know all that don't they. It is ridiculous that consumers can't even get a year out of the electronics they have purchased in good faith. I'm old enough to remember when the brand name SONY stood for quality. Those days are long gone.
1445775
I do not about the warranty, but the part work incredibly well from day one. It has been a hike back since I bought and it is performing like new. Buy it confidence, but check with amazon or the seller regarding the warrantee.
626688
The same thing happened to us right after we bought it and Amazin replaced it. Check the warranty on it and advise Amazon.com what happened.
680674
Allow me to dance around your question: my unit started out great, however it quit after about one year use. Don't have time to ship back even it is under the warranty.
705546
I don't know, I'd contact the company. I've had good luck with company's just replacing parts when they've broke.
2261146
I've had no issues with mine. It's the 2nd one I've had. Other lasted 6 years. If you notice this - I would send it back and ask for a new one. I am sure they will exchange it. Hope this helps!
123688
You may want to try to buy one more from Amazon. I got one last year and it is still working after a year! The previous ones broke either in 3 or 6 months :-(
484364
I'm sure it has some kind of warranty. Do a little searching and you'll find it. Could be 90 days or 1 year parts and labor or combination. I can't remember - Sorry!
461827
Mine stopped working after 2 1/2 years. Just past the warranty expiration. I would not buy this again.
2224486
I got this in march and it stopped working in may now i cant get a refund. im angry
1782132
I'm sorry I can't help you. I haven't had mine quite that long, but haven't had any problems with it. I'm guessing the plastic catch has worn out. There is a 1year warranty, so if you contact the mfg, they may send you a new part.
1961272
Same thing happened to us. It worked great up until then. You'll have to replace it I think, at least that is what we did.
1761340
I bought mine in December 2013. It's now July 2015 and it just stopped working. Used it everyday since I got it. I'm going to buy another milk frother; probably another brand. I've had 2 frothers, different brands; both stopped working. Not sure if any of them last 5 years.
384898
I bought this in august of 2013 and in November of this year is don't work anymore, that's 4 months. I called to get it replaced, no such luck. IF YOU WANT THIS ITEM AND ARE OK WITH IT WORKING FOR AROUND 4 MONTHS, ITS FOR YOU.I WOULD NOT BUY THIS ITEM IF I WERE YOU.
438213
Is there anyway you can contact the seller? Maybe he/she will do something for you. If that doesn't work and if you don't have a warranty, then I don't think you can do anything else, except buy a new one. Sorry.
914856
call the company, this happened to mine and they replaced it. It has a one year warranty.
810767
You are lucky it was three years mine stopped at less than a year and the electrical part they were on back order for a good long time. I would not recommend purchasing this unit at all. We purchased another brand after we received our money back.