I am also having trouble unfolding the rack. Exactly what do I do. Rails don't line up
2061596
Sorry I can't help you. The rack we purchased went to another location and personnel is not available to answer.
2061597
The upper part of the rails slide off - you have to push the buttons on the side of the rails - like you will to adjust the height after you have put it together. It is unfortunate there are no instructions with the rack. Hope it helps!
2061598
Per Classic Store Fixtures.. !!PLEASE READ!!.. Other sellers of this Collapsible Double Bar Clothing Rack do not supply a set of assembly instructions. When you first receive this rack, it will NOT unfold directly unless you take the two "Adjuster Bars" completely off the rack. You will notice on the frame uprights on the inside of the rack there are chrome push buttons and open holes above them. Those two bars are to adjust the height of the top hang-rail. They both must be taken off the rack to be able to get the rack to unfold and the two side uprights to fold up. The Best way to do this is push the chrome button and turn/ twist the adjuster rode while its in the rack and then just pull it all the way out/ off the rack. That is what gets in the way of letting the side frame uprights fold up. After that, just put the adjuster bars back down the tubes into the rack. Also be careful whom you buy this Double Bar Salesman rack from on amazon, Alot of sellers advertise the commercial grade version of the Single & Double Bar Collapisble Salesman Rack but actually sale the cheaper knock-off version. That is made of a thiner steel tubing and not a solid clothing rack, meaning it comes apart in more places than just the top bar detaching from the rack. The entire bottom part of the rack should be one solid peice to rate as a true commercial grade rack. thanks Ben Elkin Classic Store Fixtures
2061599
I did not assemble my unit myself. So I do not know the answer. My friend did it for me because it arrived while I was gone. He said it was very simple. But simple can be a relative term. I do know that the rack on one side is meant to be lower than the rack on the other side. They are not the same height, in case that is hopeful.
2061600
My husband is the one that set ours up, and he says there is a way to unfold them, but it has been so long since he done it he cannot remember how he did it. He says there is a special way, and that he just kept working at them until he got them unfolded. Thanks Nancy Garletts
2061601
Try removing one of the bars inserted into the side rails to make it shorter. That worked for us.
180985
I'm not sure what's wrong there. Mine is slightly larger but once I fit the sides to the far edge the shelves fit in nicely. Try taking it apart and reassembling otherwise I'm not sure what's wrong. Sorry you are having problems.
1912618
Julie, mine didn't come with instructions either. I just figured out how they go on by trial and error. I will tell you that one of the racks is shorter than the other and that one will be the front one. I'm sure you can find something "on the line" if you Google it. Good luck and I hope this helped.
1148799
Standing in the rear, put the front wheels on the ground while keeping the rear wheels up. Now pull up on the red strap and it should unfold. It is kinda tricky until you see how it works. I don't use ours very often, so if the preceding does not work, try reversing the procedure. Basically it's one set of wheels on the ground and the other pair suspended, then pull the strap.
1576886
It is very easy, don't get frustrated. On each side you will see where the rails come up, pull back on each, and it will collapse. Good luck
258895
Had (have) the same problem with this item. Took my wife and I working together to assemble it. Don't need it now but am procrastinating about dissembling it for storage.
547938
There are two possibilities: 1) try filing rough spots between brackets on the rack holder with a metal file 2) turn the rack upside down or reverse the two sides--not great solutions, but at least it is usable!
2062379
You haven't assembled it correctly. Try again. If this persists then I'd contact Omega
1303002
Mine works fine, but I did need to adjust the screws that tighten and loosen the mechanism that slides on the vertical rails. I have no issues with racking the bar or with play and tilting.
2110156
I had this exact same problem. They were wedged together and my husband and I pulling together could not get the two pieces to separate. What I ended up doing that finally worked is this: Take two butter knives and stick them under the two tabs pushing them all the way up till you can see the tip of it coming through on the other side. Work them back and form and then start tugging. These seems to dislodge and unstuck it enough so you can get the two pieces apart. They work fine after this! It seems like they got pressed too tightly together during manufactoring or maybe the plastic dimensions are fiting just a bit too snug. I noticed from other reviews that when some people opened their product it was not "stuck" in all the way - whereas mine were completely pressed together where I could not see any of the ribbed bottom part. I think that may be why they became stuck. Hope this helps! We got ours apart!
268502
Make sure the "L" piece is facing up when you put it in the rack slot. The rack scoop will be almost perpindicular to this area. Not sure if this makes sense but the tip of the part of the rack is the only thing that should be facing up. The rest of that part of the rack should be at the bottom of the slot. Also make sure the other end is placed in the round hole before placing the "L" shaped end in the slot.
1247132
While I can't find it on their website... here is the contact link: http://www.winsomewood.com/contact/I'm sure they can send you a file or something to do it.... Though if yours is like mine.... two of my boards were reversed... the holes to install the rack part were backwards so I had to make my own I think... or something.. like it had the holes on the totally wrong side... but it still went together and is standing to this day..
1838385
I had trouble with this too. I tried 4 or 5 times, then it just fell into place. If you look at the picture carefully, the loops go over the bar and the bottom protruding arms hook on the bottom bar. Good Luck.
813359
I'm sry you're having a problem but I don't think I can help you for I didn't have an issue. My lids of allsizes/shapes fit well. Perhaps your lids are thicker than most? Maybe you can manipulate the rack but if you do that, you may void your return if you need to do that. Again, sry I couldn't be of more help.
551213
I was stuck on how to disassemble the rack for a couple of minutes also. I don't have it in front of me right now to give you a better explanation, but I remember pushing in the parts that fold. I think I just gave it a little wack like it was the inside of an elbow. Sorry I couldn't be more specific. Ill try and add to this later when I go home this weekend.
2071951
I think you may have assembled it wrong by using some of the wrong hardware. When I assembled and tightened to a firm snug level, they adjust perfectly. I would re-evaluate the pieces you have used
553478
You should buy the extension which is the direct fit for this product....all rails are somewhat different and you are much better off doing it right the first time ratherthan trying to rig it up...not worth the hassle, & you will be eventually ordering it anyways...