Just opened box to put a bow on the ladder and found that the plastic tray on the top of the ladder is broken. Please let me know how to proceed.
965699
Mine was cracked too...and the red handle was missing. I didn't even realize it was missing until I got a larger one later. You might return it but mine works fine and the crack never got worse.
2115876
I received the same problem. Have you tried re-ordering or finding the tray somewhere else? Still no luck on this end.
429532
On mine, the ice dump tray broke where it connects to the actuator. The actuator shaft is metal but connects to a weak plastic piece on the tray. Great machine but poor design with the tray. Company should do a recall for the part if they care about producing a quality product.
266276
The cause of the problem is that the hole is somewhat undersized. I had a similar problem with the screw snapping in the hole. Simple solution is to run a #6-32 tap through the holes. I returned two of these broken boxes to Amazon and got replacements at no charge within a couple of days. Other than that the product is great.
1565431
contact the suppler. It should be avaaible on line. Mine was all torn up also. Lucky for me I figured it out.
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
910614
Its broken, can't be fixed, so I would either suggest just buying another one or going down to your local Lowes and getting one 4 X as large for a few bucks more.
257632
I had the exact same problem with mine! After two years of use I started noticing black plastic just like you... when I examined the bottom chute where the ice comes out I noticed the plastic chute seeming to split in the middle. I took off the top screws and examined the insides but could not see anything wrong... I assume the pieces are coming from the plastic starting to split. I ended up getting a new unit ... from what I have read in other reviews this thing has a limited shelf life and will break after a year or so... Since I love crushed ice in my drinks I just ended up getting another one because there seems to be no others on the market that can do a better job... the ' pro ' model should be all metal if you ask me and use no plastic at all... maybe they will make a better unit by the time my current one breaks...
1511720
What broke? The process should be in the booklet you got. I can't find mine at the moment.
1543217
There should be a small hole on the bottom (middle of the bottom)...we inserted an unfolded paperclip and wiggled until it opened. We had trouble with this too and also wondered why there were no tools/instructions included...Sorry I can't be more helpful!!
760911
Mine was also broken. But since this was my first time ordering thru amazon. I didn't ask for a new one.
1113475
Sorry can't help. Don't have a tall enough ladder to reach it right now. Someone else installed it for me. Absolutely love it!!!
1406265
I am sorry to hear that, for you and for me! I bought 7 of them. Lost 1 jar due to a branch hitting it. (High Winds)We get raccoons so I automatically added bungie cords around the jars and boxes. Also, we did notice the staples and added nails and put them up on the trees with screws.I decided when I need replacements I will get plastic gallon jars through uline.comYou can get a case of replacements for 10-15 dollars! They have a 4" mouth and I will just make the box opening a little wider.Good luck!! �
1175365
I had the same issue. I pried the two halves apart with a small screwdriver. I was convinced that I would crack the plastic. Went very slowly and was able to open it. Good luck!!
41651
Hi Annette, The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps. Best, Brett
300196
Report it to Amazon, they can help you. Go to "Your Orders" under Your Account, find this item & report the broken globe. If they can't resend just the globe, they may send you a whole new unit & then have UPS pick up the old one at no expense to you. If this doesn't help, contact Westinghouse Lighting Corporation, Customer Service Center (Google it). But, Amazon usually replaces any broken items received or items sent in error.
555665
Mine came broken as well. Was not packaged properly. The company sent me a new unbroken one promptly.