If you replaced the battery via 12 month warranty, do you have to submit a valid receipt or is it OK to just submit a claim on-line?,
2072923
I called WORX and they had a record of my warranty info. So they just sent me new battery and a box to put old one in to send back to them. They were real cordial--gave me the impression that these batteries fail quite often. But my replacement bat's doing fine. I recommend actually talking to them above just going online. Happy cutting!
2072924
Below is what I needed to provide, and I figured they likely verified the purchase via the following info:Mower Model:Mower Serial Number:Battery Serial Number:Charger Serial Number:Purchase Date:Purchase Location:
2072925
I think they record serial numbers, if you need a replacement, they need to validate your date of purchase. I don't recall having to produce a receipt, the looked it up somehow, may depend on where you got it from though. Obviously they are going to need a way to validate that it is still under warranty.
1363706
I just called them and they had the information. I think I had to pay shipping but I don't remember for sure. It was a very easy process
509455
No, you take your phone to an authorized representative and have your battery replaced. Have owned mine for 10 months, no hint if any battery issue.
1290723
Get the phone number off the web site. They will ask for the serial number, which is on the plug. If it's less than two years old, I think they will replace without a receipt. Not happy with this company... Make sure you post the problems you had on Amazon. Overpriced poorly designed product.
619789
Wow, that's a new one! I have purchased and installed half a dozen non-OEM batteries over the past 5 years, and never had a problem with rejection by the hardware. Call the computer manufacturer, and if they admit to this foolishness, please post it here, because I NEVER want to own that brand!
249393
I had the same problem. I went to another site and got a better battery for half the price. Still no response about my refund. Good luck
70918
No, it is posted on I fixit.com. Not simple, I'm moderately technically skilled, and had no problem replacing the battery.
240183
There are some guides online to tell you how to replace the battery. It involved de-soldering and soldering, so really only do-able for advanced DIYers. I tried and failed (but learned a lot about soldering on the way, so the $15 I invested was not completely wasted). Of course doing so will also void any warranty, so it's really only something that you will want to attempt if you have nothing to lose.
1769266
Yes, you must register on their site and hold on to your receipt, I just keep a file on all my warranties.
1610260
They warranty the product not the device in the case, but you need to save the receipt and I think possibly register it.
869127
I have not forgotten about your question. I have been trying to make memory of what they told me and I can't find the paperwork on it. I know they said if it did not work to send battery back and it would be replaced. I want to say 30 days. Hope this helps.
2010786
I called Optima and was told I needed to work with Amazon concerning my warranty issue. Optima may or may not have changed their stance on the issue, that was about 6 months ago. Amazon simply refunded my money 100% on the product, didn't have to ship the battery back or anything.
1612298
I did not look if there is any warranty because I think the replace one might be the same. It takes time and cost on shipping. The battery is heavy. I could not wait. I need the computer for my work. I had to run to the store to get the replace battery. T
1981336
They asked me for proof of purchase date, but did not ask if it was purchased online. They refused to help me because I was one week out of warranty. They also will not sell parts to the public. I wound up paying $350.00 to a dealer for a part that was worth less than $50.00. If mine breaks again it will be thrown away.
535129
Good question. I ordered it a month ago and I just got the shredded piece of the package with no battery stuffed in a USPS plastic bag with an apology letter from the USPS. I notified the seller and instead of just sending another, they waited for me to re-confirm my address, even though the USPS sent the busted package to the proper address. In their response they complain about how it costs them to replace the item etc., but say they are re-sending it. So far, I have no idea when or if the package arrives, so to answer your question, who knows? I don't. Good luck.
93703
I ordered a new battery through the sweeper company on October 26, 2014. It's now March, 2015 and I still haven't heard anything from them, nor have I received my battery. They wasted no time in depositing my $20.98 check though.
1433684
Email invoice to info@myivation.com for RMA # and return address... HOWEVER, I warn, this is likely a waste of $5 postage. All the defective units I've returned have been replaced by units that work for 24 hours or less. Honestly.
592763
Warranty card states "Battery packs are guaranteed for a 12month period only"