My display unit died. There's some goo leaking out alongside the connector. How do I handle the warranty claim?
2065428
Call them, I have bought several units from them and their warranty service is fantastic.Never failed to talk to a knowledgeable human.
1185637
Occasionally, it would leak out the side, not badly. We have replaced this one as it kept flashing "clean" on the display no matter what we did even after several chemical cleanings and the output would slow way down.
251969
The display on this unit failed after a little over a month. Waiting for refund.
269966
The display can be replaced by Garmin. They have a repair/update policy that will take care of your problem for $99 + tax. Contact Garmin.com with your request.
450532
I couldnt remove the old connector (that part that hangs out at the bottom of the screen) without damaging the LCD part. At the end I had to order the all LCD panel (http://www.amazon.com/gp/product/B009OZVUK6/ref=oh_details_o03_s00_i00?ie=UTF8&psc=1) which work perfectly.
78127
I'm sorry, if it was purchased brand new. You can chat with Asus support on their website. Give them the serial number and they will advise you regarding the warranty and what steps to take.
975909
It sounds like the cable connector is not in wright. I always check too see it work before I glue the display down
1559751
If you can only display on an external monitor, then I'd call it DOA. Send it back for a replacement.Acer or Amazon should have you set. Just make sure you register the Acer on their website if you plan to get a new one from them.
744012
There is a service bulletin out for this tv. I just had mine fixed by best buy under warrantee. The motherboard and the cable going to it short out and cause this issue. It will slowly get worse. Service bulletin ASC20130429001
214438
The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for... » Read More The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping « Show Less
286890
It looks as though you got a device that went through QA only on paper. I personally would take a pic and send it off to the manufacturer.However, if you want to save a lot of time put a continuity test and just use it as it is. It's ac current so it really shouldn't matter.
1420625
May just need to call that support line, if the display panel is damaged they should replace it.
1018712
Read the warranty and do what it says. You could Lso take it back to the store because it is so new still
513957
Contact the manufacturer about the warranty status, and request help to identify this problem. The display may be defective and have to be replaced
2041879
I tried as well. The answer is NOPE. You MUST have your reciept to use the warrenty if you make a claim. I had the power supply side go out after less that one year. The would not send me a new one because I did not think to save my invoice. The LED should not burn out. Your power unit might be the culprit, but it is hard to tell unless you have 2 units. (which I do)....or at least used to.
1038047
I would contact Lathem directly about a replacement. You might be able to get a new screen. They have always been helpful when I call.
1345245
Buy a new one. It cost about the same for a new screen. Hopefully you bought the warrenty