Anyone know how to get the dirt that collects in the upper part? I can't get to it when I empty the dirt cup and it won't shake free,
2055768
Have you taken the filter apart? The whole filter assembly can be taken apart and washed.
375245
Check the bottom part of the unit where it sits on the counter. Do you still have all four plastic nubs? The back two went missing on mine and I had the same problem with coffee spilling all over the counter. Once I re-leveled the system by replacing the back two rubber pieces, I never had the problem again!
2098897
I have not had that problem,but I would try soaking the top in a dishwasher powder/water solution for a few hours. (1 Tbsp/2 cups water)
389525
Hi! I recently experienced a similar problem! I had removed all the filters (there are three removable ones - two foam and one white paper), washed them all, cleaned everything off the beater bar/roller, shook out the tube/hose, even unscrewed the bottom and cleaned out whatever I could find there too! Still, as soon as I turned it on, it was going to red! Grrrrrr I FINALLY found the problem. You might have already checked this, but just in case, sharing it here. It might help you or someone else. When looking at back of the vacuum, on the right side, BEHIND the main tube/hose, you can see the tube attach to the black vacuum base which feeds into the clear body where the dirt goes in. I could not see any clogs anywhere. BUT - this part of the tube/hose COMES OFF - it is easy to overlook, but it twists and releases. I did that as a last resort, and found my problem! There was a piece of paper in there, and all kinds of dirt and hair (we all shed some and have two cats) were packed pretty solid behind the paper! It took a tool like a crochet hook to get it all out and unpacked! (I have a metal "tube turner" for sewing, which is what I used, but anything super thin and long can work, as long as you do not go THROUGH the hose.) I took an amazing amount of junk that had not come out when shaking the hose, cleaning things, even taking the rest of the vacuum apart... it hides in that last curve of the hose! I hope this helps someone else, because this is a great little powerhouse of the vacuum that is perfect for our little townhouse. But the clogging does happen sometimes, and I've now found the FIRST place I'll look, instead of the dead last! ;-)
888405
Sorry, I have the same issue and didn't know what to do, so I glued the one cup that had cracked at the top seam...which kept the liquid out of the inside gap...other than that, they keep things hot longer, so I keep it with the cracks and all.
1657676
I had the same problem but I also was aware of it before I bought it. I think it is just the force of the suction that pulls the dirt out and it may just be a problem with the bottom filter loaders. My solution is to use the remote to place the unit near the shallow end and pull it up to the sun shelf. I place it there and then remove it. In essence I incrementally pull the unit out of the water. That's what works for me.
2254394
Use lighter fluid, polish remover will stain the cup. You will be amazed how easy it comes off!
840029
If it is stuck after mixing a drink and letting it dry without cleaning, try soaking in VERY hot water... If the problem is opening after shaking with ice - the issue is due to a vacuum forming inside when the air cools - don't know of a cure except to work it with a twist - possibly opening it after a few shakes will decrease the strength of the vacuum.
321988
Maybe it possibly has been sitting forever and there is a big chunk in the bottom not breaking up with shaking. You could try using a long screw driver and stirring it to check. If not send it back. I recommend meguiar's NXT Tech Wax 2.0
756612
Yes it happened to me once because I didn't properly lock the compartment holding the dirt. Mine had many problems but I'm pretty sure what you experienced is due to some part of the vacuum not being closed properly.
810857
I was having this issue too. I thought I had a defective piece and was about to send it back, but thought I'd call the company first. I got through to a rep almost immediately and she made me do the same thing I was doing before but somehow it worked. To summarize: 1. Push the green cartridge away from the top, towards the cup. 2. Hold the bottom part on the floor, line the top with the bottom and push the top part in really, really hard. If you are able to pull them apart with your hands, then it's not hard enough. I really had to use my full body weight to push it in. 3. Slide the green cartridge into the joint and you are good to go. The rep told me that normally you don't need to use that much force, but with some of the pieces, the assembly is not perfect and needs a lot of force. Hope that helps.
878197
I have that same problem!!! I had descaled it, and 'cleaned' the machine parts with a paperclip (per instructions by rep on phone) and I still got short-cupped. I talked to the company a few days ago and complained, so they thought it could be a 'faulty k-cup holder' and they sent me a replacement. Well I put it in, and now my machine does NOT work at all! I called the company and they think the machine could be defective and are sending me out a new one. I hope THIS new one works!!!!
627354
I think most of it is supposed to go in the cup. I empty the cup ( I use a lint roller on it to get the dog hair) and there is very little dirt in the body.
1924624
I have been having the same problem. Even when the steam is ready, it doesn't get the floor very clean, doesn't get into the corners. Have to manually clean afterwards, including spills.
1828117
I wish I could help you. Mine is black and of course it doesn't show the dirt.
1874018
On top of the removeable dirt cup there are two removeable filters. One fits inside the other. You can get them on amazon.
2030489
Mine was a liquid. It needs to be shaken up very well..... That may be your problem..