It is my understanding that the Probiotic product is supposed to be kept refrigerated. When ordered over the internet, how is it kept cool?
1031642
I received my order of Primal Defense which was delivered in my mail box. I didn't know it was put in my mailbox until the next day and temperatures are over 100 outside. My bottle of probiotics was very hot because it sat in a hot environment for 24 hours. Do you think that is a problem for the quality of the product?
1031643
Hi John, Primal Defense ULTRA is not a heat-sensitive product. The probiotics are activated once they come into contact with moisture. The heat-sensitive probiotics from Garden of Life are the RAW Probiotics, and if purchased from Apple A Day & Beyond, are shipped with silver thermal bubble wrap and ice packs to retain integrity during shipping. Please let us know if we can be of any further assistance and have a great day!
1031644
Hello John! As with most other supplement companies, we do not ship products with a cold/ice pack. Manufacturers are aware that products are not going to be refrigerated 100% of the time during transit, therefore the amount of organisms exceeds the product label claim to ensure that by the time the product gets to you, it will still contain the amount indicated on the label. We hope this information is helpful! Jessi V.
1031645
John, The nice thing about the Primal Defense is made so the Probiotics are viable without refrigeration. It works really well and I have 2 chronic illnesses. This is the only product(s) that have worked for me and I honestly can say if it's worked for me there's a high probability it'll work for anyone. I also highly recommend reading the book Patient Heal Thyself from the holistic doctor who produced these products. I hope this helps.
932116
We ship all probiotics with an ice pack. However, in accordance to the manufacturer's shipping policy, the ice packs will not remain frozen. As long as the probiotics are shipped with a frozen ice pack, there potency will be maintained during transit, even if the ice pack is completely warm and thawed upon arrival.
1599935
All the strains are probiotic.It is designed so it does not have to be refrigerated. But it is best to be refrigerated.
1188615
Unfortunately, we do not ship any products on dry ice or a cooled environment. We have found that delivery time is not long enough to damage the quality or potency of Probiotic supplements. Also, with Probiotics, one of the main reasons why top-quality probiotic supplements include BILLIONS of organisms (at the time of manufacture) is the fact that some are going to die off during transit. We hope this is helpful. Swanson Health Products
999470
This product does require refrigeration and company package their probiotic carefully no ice packs.
1527388
Customers like me don't know the answer to this question. I get many questions like this being asked from different people. I will share with you my experience. I called Amazon and asked them same question for a supplement and they told me they don't know either. They ship whatever they have in stock, sometimes a machine pulls the order for you and probably packages it. I remember supplements I got on Amazon had at least a year before they expire, some had up to 4 years. Your best bet is not to buy in bulk or if you buy from a 3rd party seller on Amazon, to contact them first and ask them this question about expiration dates. Probiotics have to be refrigerated, I don't buy them on Amazon or from Whole Foods (they don't have them refrigerated). I buy them on vitacost.com because they even ship them in a cold pack and have a guarantee to "arrive alive" to you.
1635226
Good question. I read up on probiotics and chose this because (1) apparently probiotic formulas have some life in them. Much the same way yeast has to be carefully preserved, anti-biotics have to be refrigerated and used in a timely fashion. This was the only product I saw that advised refrigeration. Needless to say, I didn't get a whole bunch of it, but tried a bottle at a time.
211626
I am not sure what is being asked here. However, the package is a bottle that is sealed, and the capsules are loose in the bottle. High quality probiotics do not need refrigeration and are tolerant of staying alive at room temp for many months. The expiration date on my bottle is 2.5 years after purchase.
976375
I've kept them unrefrigerated on a shelf and have not noticed any problems. I recently ceased using them because I became extremely constipated and, when I went on line to try to find a substitute, I saw a plethora of one-star user comments that probiotics gave them constipation problems.
344579
Yes, it has to be refrigerated. Out of all probiotics, this works best. It was recommended to me by my integrative health physician.
1188543
Ice packs are not included when your order is fulfilled by Amazon and are included when fulfilled by merchants listing offers to ship with ice and the buyer sees clearly the ice pack is included when making their purchase. More importantly, however than the question as to whether the product comes with an ice pack or not is the question regarding necessity of an ice pack. It's significant to note that while many buyers of Klaire Labs probiotics insist these products require refrigeration to ship, the manufacturer does not. The manufacturer reports in their summer 2011 update on probiotics; "At Klaire Labs, we conduct real-time stability studies on all our probiotic products to assess their long-term viability at both refrigerated and room temperatures. Data we've obtained from independent laboratory tests indicate our products maintain a relatively high degree of stability at room temperature for up to five months and then gradually begin to lose potency (see graph below). This suggests that while our probiotics require refrigeration to maintain viability over time, they do not quickly die off at room temperatures. Products may be taken out of the refrigerator for weeks or even months without a significant loss of viable organisms. Products shipped to customers with cold packs also retain excellent viability even if the cold packs are thawed and the product no longer feels cold to the touch at the time of arrival. To further ensure the potency of our products, we routinely formulate with "overages" so that even small losses of activity that may occur during shipping, handling, and storage are insignificant."
2136057
No need to refrigerate since it has new technology which protects (Acid Armor)/shields the pre/probiotics from damage. Safe during shipment.
2069261
Technically no, it does not need to be refrigerated, BUT if you refrigerate any probiotic it will last longer, and be more potent, when you take them.
814562
In most cases, the cold packs will not stay frozen or remain cold during the full time in transit. Even if the cold packs are completely thawed and the product is no longer cold, the probiotics have excellent stability during the short time that they are exposed to ambient temperatures. The cold packs do their job of keeping the probiotics cool during the majority of the time in shipment. Thus, the chance of prolonged exposure to high temperatures that might affect potency is avoided. THDV Staff
727421
Hi Cruella, Yes, it's best for the life of the probiotics if they are refrigerated. Also, probiotics in general can be susceptible to moisture so try not to leave them outside the fridge for any length of time when you do take them out. Best thing is to open the bottle, get your probiotics and then put the bottle straight back in the fridge. They will last longer and work better this way. Regards Aaron Parker CEO, MightySupp
1227828
It should be kept refrigerated. It's kept that way in stores, and most mail order retailers ship it cold. I would not order in summer, because they didn't cold package it.
1971648
The probiotics need to be in the refrigerator, and so are typically sent with a cold pack, but digestive enzymes aren't usually as sensitive to heat. In my experience, they should be fine while being shipped to you. Hope this helps!