I bought 2 of these mugs back in 2012 and both lids leak now. There is a 5 year warranty and guaranteed leak proof, how can I get this fixed?
2067464
Hello there - if you purchased from MMP Living please send an email to customerservice.mmp@gmail.com with your order number and we'll take care of it. Best wishes Mike.
2067465
Go to Trudeau's warranty page and fill out the return form:http://www.shoptrudeau.com/Articles.asp?ID=248
2067466
I would start by calling their customer service line Telephone: (450) 655-7441Toll free: 1-800-TRUDEAU (878-3328)Fax: (450) 655-1934You may contact us from Monday to Friday between 8:30 AM to 12:00 PM and 1:00 PM to 5:00 PM.
86896
I've had mine for about 4 years, it now has leakage from a hole in a bottom corner. Time for a new one.
939951
Same thing happened to me and I couldn't find just the lid. I had to fix it using epoxy and carbon fiber. in the meantime I bought a new one. They're great thermos!!
1799367
So far mine has proved to be totally leak free! There is also a lock on the lid to make sure that the mug won't open accidentally.
2198809
I drink coffee every day in this mug. I've had it for 3 years and rinse it daily by hand and but only occasionally do I take it apart. And then every 2-3 weeks, I punch open the lid and put both the lid and mug in the top rack of my dishwasher. No issues and the mug remains leak free :)
1478200
I'm not sure---it may just ber that it isn't sealing right---possibly sticking a little for some reason. Make sure you rinse it off good with warm water on the under side of the lid. Don't fill the cup too high up----especially if it's carbonated beverages!!!! If it's just a couple of little drips--it's probably just a little bit of residual liquid that's there after you seal it. If it keeps on leaking--then it must be broke. I dropped my mug and the handle broke off. I replaced it with a Contigo Autoseal without the handle--I like it much better.
2104374
Dear Mr/Ms. Thecrap,No idea if Teavana sells replacement lids - though I certainly hope they do. After my g/f broke my awesome Grande Tasse Glass Tea Mug, it's a strict "hands-off" policy around my Alasdair.Definitely worth reaching out to the company. Please see the link below:http://www.teavana.com/customer-service/helpAnd good luck! If it's any consolation, you have excellent taste :)-McAwesome
210055
yes my unfortunately has started to leak,which is too bad because i love the other product that they have.I ihave 4 autoseal travel mugs and another water bottle so i am familiar with these.
1615845
Same problem with mine, haven't been able to find replacement lids anywhere.
1398716
I didn't repair it. I emailed Progressive and explained the problem. They sent me a new lid no questions asked. I got great customer service.
100266
I do not know about the warranty, I had the same problem and I noticed if there is oil between the gasket (seal) and the glass you will not get a tight seal for adequate pressure to build. So far it's been months and I'm still loving mine! It saves me oil on my non-stick cookware & salads (cause I'm a messy girl at times)
1654150
Check your receipt from Amazon for the company who supplied the chubby mug. I had a leaky one and I contacted them through the procedures stated on Amazon for defective mdse. You should be able to do it this way and explain what you need. One of my mugs came from a company called Clockwork Synergy, LLC. Good Luck
1711971
I have no knowledge about the lids other than to say you can most assuredly obtain a new one and most likely at cost in the event there has been an ongoing problem with that particular part. I personally have not had a problem with mine.
1369068
the lids I have fit firmly in place and I'm not afraid that they would leak with fluids. I use one of mine for cucumbers with vinegar. have had it almost a year now with no problems. if they do leak you should be able to get them replaced, free of charge.
400741
I have had 2 of these over the past 3 years - and never had a leak. Check and make sure the water container is fitted properly on the unit. Maybe yours is defective.
1575153
I've had mine for two months and used it everyday. The latch just broke this morning. :(I like this mug so much that I'm thinking of getting a second one..... but the latch itself IS plastic attached to a little metal shaft, so it will break.
984767
Weird! I just had a repairman in today about the same issue. That is why I came to this site just now & saw your comment. I am trying to find out if I had any type of warranty. I bought mine in May of 2012 & it stopped working properly about 6 months ago. There is some sort of leak. It is going to cost about $400 to repair - that is including $85 for coming out & diagnoising problem.