What are the main complaints?
288772
I've had the kettle for about five months and use it every workday and the only negatives I've found are no measurement scale on the window and the opening is pretty narrow so it's a bit more difficult to clean.
288773
My main complaint is that the settings knob doesn't tell you what the actual temp is. When steeping tea, different ones have different temp needs so you shouldn't be guessing. I put a small sticker on various spots around the knob with the degrees I will get at that setting. I had to use a thermometer to do this. Once I did that, the problem was solved. Another small issue is that there is no sound when it's heated to temp, just a click when the power lever turns off, but since it heats up so fast, you are usually close by when it happens. Occasionally, I don't hear it and forget that I was waiting. My main complaint is that the settings knob doesn't tell you what the actual temp is. When steeping tea, different ones have different temp needs so you shouldn't be guessing. I put a small sticker on various spots around the knob with the degrees I will get at that setting. I had to use a thermometer to do this. Once I did that, the problem was solved. Another small issue is that there is no sound when it's heated to temp, just a click when the power lever turns off, but since it heats up so fast, you are usually close by when it happens. Occasionally, I don't hear it and forget that I was... » Read More My main complaint is that the settings knob doesn't tell you what the actual temp is. When steeping tea, different ones have different temp needs so you shouldn't be guessing. I put a small sticker on various spots around the knob with the degrees I will get at that setting. I had to use a thermometer to do this. Once I did that, the problem was solved. Another small issue is that there is no sound when it's heated to temp, just a click when the power lever turns off, but since it heats up so fast, you are usually close by when it happens. Occasionally, I don't hear it and forget that I was waiting. « Show Less
288774
I have no complaints. I love it. Bought a second one only because my daughter broke the first one dropping it off the counter. Cracked the handle but it still worked. Just was annoying trying to hold. It together so I just ordered another one. Use it daily.
288775
I agree with all the below comments; would have loved it to whistle loudly when it is finished - but as long as the shut-off mechanism works, it's just fine. Biggest risk is that if I don't notice that it turned itself off, the water might have cooled down before I get around to making my tea. On the other hand, water boils so much more quickly in this pot than on the stove, that I no longer wander off to do other things to kill time so I am usually right there when the switch flips off.
288776
No alarm! You have to listen for the soft click of the power level snapping back into the off position.
288777
My main complaint is that the settings knob doesn't tell you what the actual temp is. When steeping tea, different ones have different temp needs so you shouldn't be guessing. I put a small sticker on various spots around the knob with the degrees I will get at that setting. I had to use a thermometer to do this. Once I did that, the problem was solved. Another small issue is that there is no sound when it's heated to temp, just a click when the power lever turns off, but since it heats up so fast, you are usually close by when it happens. Occasionally, I don't hear it and forget that I was waiting.
1824782
I too have not found anyway around it. It is horribly annoying and jarring. Especially when your teenagers unpair it after midnight. Startles the heck out of me!
193648
Have not had mine long - but no negatives at this time. Problems with my service provider charges me an arm and a leg! Hope to resolve that problem shortly.l
2251140
I don't know why you are having problems. My sensu contact is Howard Kaufman. Maybe that will help
144162
Why do you bother me? Two of the three other answers say the same thing. Are you looking for three out of four?
961062
Hi there! I've used this item. What is the problem that you're experiencing?
1727004
Sorry, I haven't had any problems with mine so I'm blank on where to tell you to go. Best of luck finding it though.
316432
None that can be replace by users, at least. I've been using the unit for a while w/ great results. No problems at all so far. I recommend it.
587250
It's pretty obnoxious, enough to be the main reason I returned mine. Good luck.
129742
I've had the same problem. It's not even worth it to try and complain on this one.....
1702366
Carol, this is the beginning of many issues to come. Return it and get your money back.
1622901
Pretty much none. Mine broke and i left several messages on their answering machine with no response. Maybe that changed since my experience who knows but i would call their customer service number first before buying.
76863
Im not sure ive not had anyone complain to me about them n I sell alot of them on my auctions hope that helps ...you may have to google the company ...
311051
Could I please get a response to this question. Must be the most annoying feature.thanks
1953785
I bought it for my husband's cousin and haven't heard any complaints. I'm sorry I can't help you. It doesn't sound good though.
1411391
Sorry, I've never had a problem with mine. I think, like Patrick suggests, if you contact the seller they might be able to work something out for you. Good luck!
989000
Hi D., can you provide us more details of your question. Also, if possible, where can we see the exact issue that you're referring to. Thanks-Vincent