I wound my new unit up. It would not stop. Nothing I do will stop it from rotating. It's useless. Should I keep it? The old one that I'm replacing had
273299
I had the same unit. It lasted less than 2 weeks and stopped working! Send it back!!
273300
Whether you keep it or not is up to you, but it seems to me that a unit that keeps rotating is a benefit. You do not have to wind it ever. But if you are not happy with it, you might see about returning it for a replacement. You have received one with a glitch. We have been pleased with our unit although it runs down and we have to re-wind it periodically.
273301
I'd send it back and get a good one. Mine works fine. I wind it up and then put what i'm cooking on it and press down and it rotates until I lift the cooked food off from it and it stops rotating. Yours should work something like this. Good luck. By the way, I have enjoyed using mine. I never had one before, but it's doing the job.
1968235
Sorry, I don't have any suggestions. Fortunately, the one I ordered worked exactly like it was described. You are the second person to have trouble with this item. I would return it!
1050483
The unit is supposed to rotate as the bubble wands dip into the fluid. If it is not rotating, try giving it a little help by pushing it around. Sometimes it may get stuck. If it is blowing and not moving something is wrong.
1775025
Sorry - I'm only another customer of the unit, so I don't know. Has never happened to me, so I suspect yours is broken. Call their cust service phone #. They're very nice and helpful.
725497
Mine did exactly the same. Threw it away as it was useless. Shame as I did like the look of it and when it was working it worked great. Sorry I can't be more helpful.
1832195
Same problem I had with my first one. If you call Dyson, they will have someone walk you through taking it all apart and cleaning it etc. I had already done this so I knew that wasn't the problem, but I did it again anyway. Still wasn't working. I finally returned it and got a new one. My new one actually stops occasionally too, but not like the old one. I'm not sure if you can still return it for a new one or not, but I would if you are able. Good luck.
908089
Call the customer support number. I hope it has improved. When I owned this unit, the customer service was terrible. This is one of the reasons I finally got rid of the unit. Bad unit reliability, bad design, and terrible customer service made for a bad ownership experience. Good luck!
2245289
Not sure, but my bet would be that the unit won't work long enough for it to matter. I would suggest you try to find another unit made by a company that will stand behind their product. Peter LaMorte
1560321
We've had the same problem. Ours worked for a few months and stopped rolling. It's been a while since we've messed with it again but I recall finding a fuse on the appliance but we haven't had a chance to really figure out what's wrong with it. Now that you've reminded me of this, I'll try to figure it out and let you know what we find out; again, if we can find the time for it.
224788
Mine also did that. It worked once, then stopped. I returned it to Sears, thinking that I just got a bad model. That one worked twice then stopped working. It has now been collecting dust in my garage after only one use. I had an earlier version that lasted eight years. No idea why I have had such trouble with this model.
1855549
We had the same issue. Sent the unit back. Got another unit that never worked correctly. Send it back. Invest in a better model.
2219917
One of my units did the same thing. The problem was the unit was not mounting correctly. Check the foot and make sure all of the contacts are equal length. I found one not making proper contact. Upon some adjustment it started working. Don't feel ripped off. For the price these units are great but a defective unit from time to time can be expected. If the problem persists just get it replaced.
1128770
Mine works great. I tried to recreate your problem but mine did not fail. Good luck.
1755525
Theoretically. I say that because the unit I got was completely non-functional, so it wouldn't spin anything. Seemed like very poor quality control, and I opted not to waste my time on trying another one.
1826699
No, not at all, sounds like you got a defective one, mine is still working GREAT!
184679
You don't ! Throw it in the trash and give this piece of crap company a bad rating. I have had 4 units go bad on me and they wouldn't do crap for me. When you buy a real unit make sure it does not look similar to this one . if it does its made by the same company. Good luck and happy holidays
319573
I haven't experienced that with my unit. Sounds like you need to contact customer service.