I just received and the plug is loose. Is this a common problem. Who would I return it to for a new one
275684
Not sure how I got your post but maybe because I bought one? Anyway, I didn't have any problems with the plug. As far as where to return it, I would check for a warranty card in the packaging or google the company online. I googled them before I bought the item to check it out and there might be some information there.
1736658
I tested the one I got and it works great! I thought my original had gave out but upon further inspection it was a loose connection. So I keep the new one as a spare; wasn't too concerned about warranty. However, the seller does say you can use amazon's return policy or contact them for further item details; they may offer you a warranty.
11861
thats happen with me too..i just return it ....thats all u can do,dont try to fix it by ur self ,just send it to seller
2261001
I usually have mine plugged in when I use it, have not experienced the problem that you are having. I would contact amazon, if you purchased through them, they are EXCELLENT when it comes to Customer Service, and may be willing to exchange it for a new one. Yours might be defective.
2244964
Actually yours is a faulty one. I suggest to contact the seller and have it replaced.
501793
It sounds like someone trying to plug it in didn't have the prongs aligned and just pushed too hard breaking something inside. To repair it will require opening the case and seeing what's broken, likely needing some super glue. Sorry, but since I don't have this I can't see what's inside or broken to say more.
2006329
I agree with the other 2 answers. Throw out and get a new one and use correctly.
683341
You should buy a new one from Amazon. My replacement cord works fine. No issues at all.
1853134
Double check the connection to the pad. Sounds like the connection is loose.
739293
I haven't had any problem with the plug on the one that I bought. I've had really good luck with mine and use it everyday.
1846549
Sounds like a faulty product. Get back with the ppl u got it from. U should get a replacement. Also complain to Amazon, and write comments on the company profile abt this product. Also, maybe the company will send u postage so u dont have to pay anything, that is, if the company is a good one
846222
I have had no problems with mine. I would send it back to the people I bought it from.
1690492
I'd send it back. I've never had any trouble with the one I bought. Worked perfectly then and still does now.
680415
Amazon will still exchange the item if it's defective. They'll just send you a new unit and tell you to safely dispose of the old one. I know this for a fact, because I just went through this.
1582840
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't help Sorry
1083092
unplug, replug, make sure the power cord has a good connection...try a different outlet. If that does not fix it, I would contact your seller for warranty care.
2249016
i have never had a problem maybe you need to send it back and try a new one .......