I've got one, and can't get the drawer open . . . any ideas?
288570
The bin is hard to remove when full to the brim so try to empty it more frequently. In case you get caught with a full bin, for a permanent fix, remove the bin, empty it and turn it over. There are some small protrusions on each side of the front of the bin that match up with slots in the base of the unit. Use a small exacto knife or file to trim the protrusions until it removes more easily, but will still stay in place. it doesn't take much.
288571
I can only think of one thing. Is it way too full? Can you get it open about an inch and no further? If so, you can try shaking the shredder to settle the paper shreds and fish out what ever you can and little by little get the drawer open. If you can not budge door at all because it is REALLY stuck shut, that is another problem. All i can think of is pull super hard or use a pry tool (screwdriver) to try and get it open. Best of luck. stephen c cooper
288572
Put fingers in drawer slot, lift up slightly, pull forward. I never had a problem with mine. Is the basket too full? If so, give the shredder a little shake to settle the shredded paper. Try again.
288573
The drawer opens from underneath the motor area. Grip underneath and pull it out.
1071214
I have the same problem. There doesn't seem to be a solution to keep it from slipping out without limiting the function of the drawer. Just open it carefully.:)
1896378
Sorry, I forgot to look at the drawer when I was in the store tonight. It does have a key & I seem to remember being able to open the drawer with the key.
520072
That will happen with this model it opens little more than half way. That's to avoid tipping over when drawer is full. Hope this was helpful
1865768
Mine is a bit tough to open, too. Just make sure you don't have the brown tabs in the "lock" position.
908848
Now that you mention it, it was in there pretty tight. I did use the correct type of screwdriver to eventually open. Im looking at the screw that was rremoved and its stripped. I guess I will tread lightly next time the screw needs to be undone. This sounds like its a defect overall in the product workmanship. Good luck.
1533581
I would agree with the previous answers. I've never had it happen on this product but have experienced it in two other models at work. Just play with the other drawer to unlatch. Also make sure you jiggle bottom drawer too...it could be both drawers together.
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
1043463
The only thing I can think of besides a defect is this. With mine I have noticed that it is very easy to think you have the drawer COMPLETELY shut and it need to go in just a fraction more in order to catch the locking mechanism.
789178
Probably one of two things: ( 1 ) Make sure that the roller beraings are all the way to the front of the slide on each side of the opening as you insert the drawer , or ( 2 ) the slide parts on the drawer itself may have been installed upside down. Check carefully the drawings for correct installation . I found the drawer slide equipment to be sub-standard , so I replaced mine with a better quality set.
2074479
You must have a defective one..had no problem opening mine. Turn counterclockwise.
1838013
Try unlocking the doorknob (or locking, whichever is the opposite of how it came) Hope this helps!
1950127
I tried to remove the drawer which is not easy. Being plastic, I imagine you can break it apart.
51095
I have not. I have had a minor problem with the bottom drawer closing all the way.
366223
If you can take the drawer out and have enough clearance to set the latch inside the frame, you could put the locking mechanism in the drawer and reinstall it. If you can't remove the drawer, these unfortunately might not be the solution you're looking for.
269370
In the one I received, the drawer fell out -- there were no stops to it so it opened all the way out instead.
35801
I had the same problem. I took a small screwdriver and used it to pry it open