Is there a warranty with this phone case. Mine has streched out somehow and doesn't fit my phone properly anymore.
292114
Had the same problem with mine and I was able to go onto the otterbox website and click on warranty. That will guide you through the warranty process. I had to take a few pictures of the case and upload to otterbox and they sent out a new outer cover withing a few days. When you go on the otterbox web site the support tab is the fourth from the left. Hover over it and you will see the drop down menu. Directly under "contact otterbox" is the option to submit a warranty claim. When you get your new cover try not to take it off and put it back on too many times. I used to take mine off once a week to rinse it off and that's when mine started to stretch out. I have just left my new one on and I haven't had an issue.
1139379
Not on pourpose. I wouldnt suggest getting the case anymore. They sent me a new one because the first one I bought was made "with the wrong detergent" according to them. That was fine because the plastice had already chipped and broke after a few short weeks so i accepted their offer to send a new one. However, the new one does not hold my phone very snug and it ALWAYS pops right out. Dont buy it. Your phone is going to pop right out like mine did, hit a hard surface and you will end up cracking your screen like mine did :( Total waste of money. I am considering sueing the manufactures of this product and have them pay my $150 insurance deductable. Im sure im not the only one who has had issues. Not on pourpose. I wouldnt suggest getting the case anymore. They sent me a new one because the first one I bought was made "with the wrong detergent" according to them. That was fine because the plastice had already chipped and broke after a few short weeks so i accepted their offer to send a new one. However, the new one does not hold my phone very snug and it ALWAYS pops right out. Dont buy it. Your phone is going to pop right out like mine did, hit a hard surface and you will end up cracking your screen like mine did :( Total waste of money. I am considering sueing the... » Read More Not on pourpose. I wouldnt suggest getting the case anymore. They sent me a new one because the first one I bought was made "with the wrong detergent" according to them. That was fine because the plastice had already chipped and broke after a few short weeks so i accepted their offer to send a new one. However, the new one does not hold my phone very snug and it ALWAYS pops right out. Dont buy it. Your phone is going to pop right out like mine did, hit a hard surface and you will end up cracking your screen like mine did :( Total waste of money. I am considering sueing the manufactures of this product and have them pay my $150 insurance deductable. Im sure im not the only one who has had issues. « Show Less
293622
I just received mine 2 days ago so I still have the box it came in. It doesn't say anything about a warranty. But I would contact www.otterbox.com and tell them what happened. I've gotten things replaced before with companies. It doesn't hurt to contact them to find out.
1576267
I was told phones are different sizes, even if they are called example samsung galaxy s2. Each phone is made different to the carrier service. I ended up at the mall where I could see the case in person to make sure it wasnt broken and also, fit the phone and matched up with the buttons. I would advise the same to you. Goodluck!
1156737
I dont know. I havent had the need to use the warranty. My phone works perfectly
1098172
Hi Chanley I might not be the person you should ask this question because I haven't used the warranty yet. But I was told by there rep. depending on the damage the phone would either be repaired or replaced. Hope this helps.
643476
Hello, The phone is pretty new, less than a year. I got it when I returned the old one right before the warranty ran out. Yes the phone no longer has warranty. Thanks, Difybooks
671575
If you have the receipt for the case then take it to an OtterBox place(I bought my first case at an OtterBox stand in the mall) and see if they will replace the case. I do not remember any kind of registration document in the packaging when I bought either of mine. Last resort would be to contact OtterBox directly... www.otterbox.com
471926
No, you may need it for a warranty return if its still has it. Most phone manufacturers won't accept alterations.
1584562
I sent my case by certified mailed back because of damage. I have never receive a replacement, refund or any correspondence even though I tried a number of time to contact the seller. I even contacted doTerra and was told they could not receive the damaged case because I did not have the seller information. So I finally gave up and purchased a case from T J Maxx . Sorry I am not able to give any good feed back.
129528
Sorry, since I purchased it from Amazon not sure about the warranty. I bought it to protect the phone from damage, and not necessarily for the waterproofing. If I drop it, and the case cracks that's my problem. I bought the case to protect the phone, and if it cracks after dropping, then it has done it's job in protecting the phone, and I will buy another case. It's cheaper than taking the time to fight with Amazon or the manufacturer, and is the best case I was able to find. I have already dropped my phone twice in less than a month of having it, and there was no damage, other than a few scratches. Hope this helps. Sorry, since I purchased it from Amazon not sure about the warranty. I bought it to protect the phone from damage, and not necessarily for the waterproofing. If I drop it, and the case cracks that's my problem. I bought the case to protect the phone, and if it cracks after dropping, then it has done it's job in protecting the phone, and I will buy another case. It's cheaper than taking the time to fight with Amazon or the manufacturer, and is the best case I was able to find. I have already dropped my phone twice in less than a month of having it, and there was no damage, other than a few... » Read More Sorry, since I purchased it from Amazon not sure about the warranty. I bought it to protect the phone from damage, and not necessarily for the waterproofing. If I drop it, and the case cracks that's my problem. I bought the case to protect the phone, and if it cracks after dropping, then it has done it's job in protecting the phone, and I will buy another case. It's cheaper than taking the time to fight with Amazon or the manufacturer, and is the best case I was able to find. I have already dropped my phone twice in less than a month of having it, and there was no damage, other than a few scratches. Hope this helps. « Show Less
1221841
It fits perfectly, but didn't hold up very well. I'm already using a different case.
81373
There is no warranty but if u find something wrong with the phone than u can always send it back and get a full refund or a replacement.
1789158
Hi there. Make sure that you know the model of your phone, because I got a generic one that didn't fit my phone. So I got my money back asap! It cost me closer to $300, so I actually found a company that guaranteed me a 1 yr warranty. http://www.irevampelectronics.com/repairs/samsung-galaxy-s4-iv-repairs.html
1291095
The phone is used like new.No warranty for US but I have 14 days exchanging or refund .thanks.
136383
The warranty is only for returns there is no warranty on the phone I wasnt a wear of any warranty they just said it was for returns
643475
Hello,The phone is pretty new, less than a year. I got it when I returned the old one right before the warranty ran out. Yes the phone no longer has warranty. Thanks, Difybooks