I bought this recently and am having problems getting it to light. Any ideas? We've had lots of rain. Can that affect it?
279547
I move the glass pieces away from the ignitor when I light it (mentioned in the manual). I don't like leaving the ignitor exposed because it looks terrible. I keep a long handled screw driver inside the unit that I use to push glass pieces back over the ignitor. Someone mentioned that you don't have to do this with lava rocks which I may test.
279548
we were told that you have to keep it covered and not let the bowl get wet. However it was a bit of a challenge to light for the first time. We called Blue Rhino and they walked us through it. It has a safety mechanism and if you don't get it light initially it forms a vapor lock. It's worth giving them a call. they have an 800 phone number. After that we love it! and have had lots of compliments :)good luck
279549
It is a little tricky to light. Follow the instructions carefully. I haven't had any trouble. I always leave mine covers so I can't comment on how the rain may affect it.
279550
Was it covered as this is an electric ignition. First replace the battery. The take the stones out to see if you are getting a spark. Make sure you follow the instructions as it's not as simple at turn the knob and press the ignition button
279551
First, replace battery that came with the unit with a fresh one. Then open propane tank valve. Push flame valve in and rotate until it stops. Quickly push ignitor button while continuing to hold flame valve in for 10 seconds. Then let flame valve out and rotate to desired flame height. I hope this helps.
279552
Go to the manual and call the number. They must get this call a lot because they had a step by step to get it lit the first time. I don't remember the steps, but they had me detach the hose, hold the switch, have the flow real low... It worked and once it got primed the first time, it's lit easily ever since.
466506
Try lowering the spring mounts so the springs can fan out. I had this problem until I lowered the can itself -- light fit tight after that.
2114347
A good question. Mine worked right out of the box. My previous lighted umbrella took a day before it worked. Give it a day and don't throw the shipping box away....good luck..
316874
I've been having the same problem. The light starts off bright but by the time I get home (4 miles=30 minutes) the light is stuck in dim flashing mode and won't turn off. I can't tell if its power, cold, rain, or turbulence related.
932307
I also experienced a problem with this light. I had two and both melted. It is a very pretty light but not worth what might happen. Check lamps plus they have a similar model.
1477648
We bought three of the light faucets and all of them were replaced about a month after we got them for NOT staying lit, and to this day none of them stay lit! So I have no clue why yours is staying lit, trying tapping on the top to empty the water inside that might be stuck? That worked a couple of times in the beginning for us! We were/are very un satisfied with the purchase, but were tired if installing and uninstalling them so we just kept them and now no light! We would really not recommend these faucets, sorry! Personally I would return them and go for a higher end product ASAP!
963903
mine worked OK for a while but then I could not get it to light.I finally put on a new regulator and it worked for a while but it is now dead again. You can disconnect the hose afyer the regulaoor and turn on the gas to see if anything is getting thru.
1431055
Same problem with mine. Purchased in 2/14 and it started having the light come on for no reason in May 2015. This an apparent problem with the model and we
219825
We had the same issues, it would stay lit, then go out. We thought it may be the wind...We did hold the starter for longer than you are supposed to and it stayed lit but not working as we had hoped.
411042
ours is A-OK. Perhaps the weather contributed? You might have just got a defective one ... Will the seller help?
950489
Let me first say that if Amazon sends you a light that works will be a small miricile. The sent me 2 used worthless lights. Let's say they work just for kicks and grins. If you put it out in the weather water will get in and not good things happen with water and electricity. The controls are on the bottom and it's designed to have the water flow with gravity.Good luck.Larry H.
224768
We've had ours for about 7 months. It doesn't get rained on or direct light, but we have recently endured temps with a wind chill of -47 degrees and it has never failed. We love it!!
908184
Yes, mine is still working fine. Power went off tonight due to an accident. Turned it on and sat it on the counter. I'm impressed with the amount of light it gives.
520335
Mine gets warm, but not enough to turn off the light. It sounds like a defect in materials or workmanship. I'd return it for a replacement. Good Luck.
1328785
I would return it if it is not even lighting up. Mine works well with the batteries. It sounds like something might be wrong with the unit. It has to light up to work. Good Luck!but
1549807
This is the section for questions, but sounds like you don't want an answer, just a replacement or a refund. Also sounds like the sun is not shining wherever you go, that might be the problem. . If you're interested in knowing more about what is causing the problem, try a couple of new rechargeable batteries and see if the bulb works. Maybe the batteries just wore out. If that works and few months later, the light fails again, then you know the recharging system is not working. Or maybe you have a prankster (or a robber?) who reset them to off.
55169
Yes I have the same issue. You have to it ignite then move it to regular(hi-lo) hopefully it will stay lit. I have to do it several times for I can never make it work