I purchased this item a few months ago and my pairing knife broke unexpectedly. I didn't force it, it just broke. Do you have a replacement policy?
280111
Hi Ashina, Yes, we do have a replacement policy. Under normal use, the knife shouldn't break so we apologize for that. Feel free to reach out to us on our website (www.shenzhenknives.com) and fill out our Contact Us form so that we can exchange it for you. -Shenzhen Knives Team
1114284
IMO, if any parts are missing on delivery, your knife is defective. I suggest that you call the seller and see if you can return it for exchange it or refund or call S & W and see what they might do for you as their products have a great reputation and I doubt they want unhappy customers. Good luck.
1729675
If it arrived broken I think the no questions asked warranty by Amazon is over although they may still take it back. If it broke in your possession there may still be a chance Amazon will replace it. Contact them.
2231111
They have warranty for it. You can send them in for a replacement or have them sharpen the knife for you. It's free but you have to pay for shipping.
497040
Kershaw has one of the best knife warranties out there just call them up at 1-800-325-2891 and tell them your pocket clip broke and they will send you one of no charge! I actually just ordered two pocket clips and two torsion bars! God Bless
1263795
I treat my knives very carefully and haven't had that problem. This one is new, but I bought it as a replacement for one that was 15 years old, not because it wasn't like new, but because someone who shall remain nameless (husband) accidentally threw it away.
786169
Hey Christine, Sorry but I won't be much help. I bought those knives for someone else. I'll ask them and see if they could let me know. Good Luck and Happy Holidays
2114653
Mine split ad well. Not worth the hassle of trying to get another. Amazon just passed buck when it came to replacing. I talked to someone live at Amazon and they assured me i would be compensated. Nothing has happened.
1994122
I'm using it till the blades get dull and then get a new one. I don't think it's worth trying to sharpen again but the company may be able to offer a replacement blade. I'm sure that's the most costly part of the device.
720051
I would contact Work Sharp. They should replace it no problem. They have been great to deal with in my experience. Good Luck.
675092
Sorry I don't know , my knife is 2 years old no problems so far and I use it almost daily
1186037
Yes, it has happened twice. We called and they sent us a replacement blade unit. It seems once the rubber gasket comes off, the unit is useless because the problem just re-occurs which means you have a mess on your hands when you use it. So we have a couple of useless units now just gathering dust.
1056984
Its probably defective. You should talk to the producer of your knife about it
620189
I broke mine two months ago. It was my fault so I didn't bother checking. Had to replace it
375627
Well, that didn't happen to me, so I can only guess. Maybe the sheath heated and cooled during transport and has trapped the knife.Or something was jammed into the sheath when the knife was inserted at the factory.My knife slides loose after a firm tug on the strap or handle.Sorry I don't know more.Maybe a call/Email to CRKT might help.www.CRKT.com
272612
Same here. It worked fine for a while, and suddenly, the blade wouldn't go back down. Can't figure it out.
1040896
I love those knives and keep them even when they break, wether because I dropped them or use them much for any reason cause I can use them for spare parts... if you didn't lose the part you can fix it youself. I often call these people to report fails too, hopefully they'll improve it... it's a great knive... not perfect though.