The steam wand keeps popping off mid froth. Is anyone else having this issue? I've had the machine for 13 months.
271742
Never had that problem, but just as golf-head stated, the steaming wand was hardly ever used.
271743
I have used two versions of this and never had that problem. Maybe you should try replacing the steam head attachement
271744
Have you checked to make sure its not plugged anywhere? I run hot water from the machine thru mine periodically to keep it free from plugs. I use mine daily!
271745
I've had my Krups machine for one year. I have not experienced that problem except once when doing a cleaning cycle -- I did not get it popped back on correctly. But I seldom use the steaming wand. Check to make sure the wand clicks back into place.
271746
Milk buildup on the red o ring. Remove and clean o ring and groove with dish soap and hot water. Also check buildup on the tubes.
1072904
I had a similar problem after four-ish months because I was only rinsing the frother with water after using it. Now once a week I brush both sides of the screen with a toothbrush before pumping it through some water and it still works. I haven't changed the type of milk (2%) and I froth both hot or cold milk, depending on what I feel like having.
1391170
Do you hear the motor speed drop as well? And are you running the hot air rework at the same time. It did it to me the other night I had the iron, rework wand, and the smoke absorber on all at the same time. And when the heating element kicked in my air would drop. Then come back when the iron turned off, then start again when the iron needed to heat. Did you remove the red plug from the bottom? And if that fails crack it open and see if any lines are loose, or cracked. If all else fails write me back and I'll help ya more if I can.-patrick
2115690
well after i reached a level of frustration i started playing around with it and noticed that right by the frothing wand there is a narrow opening that is vertical and if you take the water tank out you'll see the short hose....push the short hose through the vertical opening and it should stay pushed thru...mine has...and then it will drain into the catch pan that is under the wand and espresso area....the other two hoses go inside the water tank...so far i haven't had any water leakage * )
776389
just got mine out of the box and i'm having the same problem. the filter holder is hot, the steamer seems to be working, but water isn't going through. i thought i tamped the grounds too much, so i have now tried with a loose tamp and with no coffee grounds at all. All I get is a horrible noise. I'm very frustrated!
937404
I had that happen as well--appeared to be coming from the top seam on the left side where the back of the unit meets the top of the unit. (It wasn't obvious.) Also had a broken seal at the top of the frothing wand where it connects to the top portion of the machine. I had to get the (2 separate) machines replaced--luckily they were under warranty.
567914
Strange. The "frothing wand" should spin when using the cafe latte setting--just as it does in the heat & froth setting. If it's not it may be defective.
1221378
That tends to happen if you put in too much milk. It happened to me when I first got mine. Keep the milk at the level line. Beater DOES froth skim milk - that's what I use. If you've tried everything suggested and nothing happens, yes you should contact Nespresso. This item is too pricey to last only 3 months. When it works properly, this machine is amazing.
740352
First question are you using distilled water? Any other water will partially plug ducts and spit and sputter. Second, is it fully heated? If not then give it five more minutes or so. If it is still not working as it should, your machine needs some repair. My machine provides continuous steam. Good luck...when working properly, the machine is great!
1959694
I don't but I actually need to replace mine as well. With mine, the frother starting making odd sounds and while steam would come out of the want it would not froth the milk. I'm not sure if you have the same problem but I was able to fix mine in the interim. I determined that there was a loss in seal with the plastic gasket that goes inside the metal wand housing. I applied some duct tape to the housing and then slid the gasket on over the top, using some force to make sure it was very snug. That fixed the problem immediately and that solution has worked well for a few months now. I do plan to reach out to DeLonghi customer service however to inquire about new parts at some point. I don't but I actually need to replace mine as well. With mine, the frother starting making odd sounds and while steam would come out of the want it would not froth the milk. I'm not sure if you have the same problem but I was able to fix mine in the interim. I determined that there was a loss in seal with the plastic gasket that goes inside the metal wand housing. I applied some duct tape to the housing and then slid the gasket on over the top, using some force to make sure it was very snug. That fixed the problem immediately and that solution has worked well for a few months now. I do... » Read More I don't but I actually need to replace mine as well. With mine, the frother starting making odd sounds and while steam would come out of the want it would not froth the milk. I'm not sure if you have the same problem but I was able to fix mine in the interim. I determined that there was a loss in seal with the plastic gasket that goes inside the metal wand housing. I applied some duct tape to the housing and then slid the gasket on over the top, using some force to make sure it was very snug. That fixed the problem immediately and that solution has worked well for a few months now. I do plan to reach out to DeLonghi customer service however to inquire about new parts at some point. « Show Less
593487
Where are the whisks stored "Apple-like" inside?? ours suddenly stopped frothing but is still warming, one month old. I didn't change anything out - is there a setting we might accidentally have hit? Help pls, love this foam <3
149318
Sometimes mine does that now that it is older. I simply remove it and put it back on and it always works. I am assuming you mean the frother and not the other one that heats.
1959693
You can order replacement parts from DeLonghi or an authorized appliance repair center. Visit DeLonghi's website for contact info (def use the phone customer service; email is spotty) and authorized repair centers. There was a great place near me that had frothing wands (I lost the tip) etc in stock. A possible upside is that your machine might still be under warranty.
1570511
A word of caution. Try to remove the metal tip as rarely as possible. The metal is "extremely" lightweight and WILL STRIP. Care is not so much the problem as the actual removal. I now leave mine on, wipe the outside and run steam into the frothing pitcher full of water to do any cleaning needed.
2111635
Probably its not hooked properly. There is only one outlet. If it "shoots all over" , milk is coming out of the attachment which is not hooked as the lower part need to snap in for the steam cleaning after you are done. What I have seen that temperature of froth is pretty low as compared to espersso. I end of microwaving the cup prior to making coffee as the steam wand does not make a nice froth like carafe. Catch 22: good froth but low temperature. Nevertheless, make sure carefe is hooked BOTH inlet at the top and lower part. You should hear a snap sound. Good luck
114031
You have to call them. Mine broke also. I finally just ordered another frother that got better reviews rather than mess with it.
1647351
same here- tried cleaning it, no luck- when I first turn it on a lot of mist comes out and then hardly any, then puffs, then nothingedit- just poured out a lot of the water out of the cup and it works beautifully again! I think it requires a lot less water in the cup than you might think...I misplaced the measuring cup that came with mine. Although if yours doesn't mist at all that's probably not the problem....edit again- it ran out of water before the cycle was done...so that doesn't seem right to me either