Got my new beds, rolled out of box and they are smushed and maybe two inches in thickness? Is this defective?
285744
That is the way memory foam is. Just let the mattresses sit awhile and they will unfold and puff up.
285745
Dear Sara. give it 24 hours, then take your tape measure, and measure. Mine is fine and 4 inches. Hope this helps you. Carole
285746
Mine was a little flat too. I think if you just leave it sitting out, it should fluff up and be ok.
285747
Hi Sara, unfortunately the product is not defective; it is just false advertising stating 4" thick. And regardless of what the other answers state, mine did not expand at all after 24-48 hours. I called Amazon customer service because there was no option to contact the 'seller'. I returned mine for a full refund and ordered one from Serta through Amazon (because I purchased a Serta pet bed in the past), and I knew they would not lie.
285748
No it's not defective once it sits for a while it shapes up. Thats how memory foam works.
285749
The product is not defective, the foam will expand into its full potential in 24-48 hours maybe less. I thought the same myself and contacted the seller who advised me to allow the decompression to "wear off".
1828833
It sounds like you may be missing another box. I thought the same thing but then a 3rd box of slats arrived a little later.
1804867
Hello did not have any issues with the screws lining up, so if you has this issue, perhaps you do have a defective unit. As far as stacking the beds, I do not recall them this feature, unless you have a different model than the one I purchased. I can say that mine have help up well in the blistering heat of Riverside Ca.
2233755
Every part of the bed is covered in fabric so I can't tell. Best to contact the manufacturer!
947639
Other answers don't know what they are looking at. The bed is entirely MDF except the slats.
487969
YES, I had the same problem. Problem solved! It's about an inch or two, but makes a world of difference. One of my best investments. Just make sure to fluff and flip when you change sheets, to keep the loft!
1604468
I ordered two, king and queen and they fit the beds more like a blanket would and I use bedspreads and/or quilts over the top so I don't have this problem. I tuck in/under if too long in places--but mine seem to fit for what my use is.
395206
I was skeptical that a mattress and box spring folded in half and vacuumed packed could ever compare to my last , very expensive, store bought mattress. I was very upset that it had to be replaced. When I saw the small size of the two boxes with my new mattress and bi fold box spring; I was convinced I made a mistake. Less then fourty-five minutes later my new bed was made with fresh linens and the boxes were broke down in the bin. I had it finished before my kids arrived to help me set it up. The best part, I love my new bed; you would never know it arrived in 2 boxes a third of the size the set is. I was skeptical that a mattress and box spring folded in half and vacuumed packed could ever compare to my last , very expensive, store bought mattress. I was very upset that it had to be replaced. When I saw the small size of the two boxes with my new mattress and bi fold box spring; I was convinced I made a mistake. Less then fourty-five minutes later my new bed was made with fresh linens and the boxes were broke down in the bin. I had it finished before my kids arrived to help me set it up. The best part, I love my new bed; you would never know it arrived in 2 boxes a third of the size... » Read More I was skeptical that a mattress and box spring folded in half and vacuumed packed could ever compare to my last , very expensive, store bought mattress. I was very upset that it had to be replaced. When I saw the small size of the two boxes with my new mattress and bi fold box spring; I was convinced I made a mistake. Less then fourty-five minutes later my new bed was made with fresh linens and the boxes were broke down in the bin. I had it finished before my kids arrived to help me set it up. The best part, I love my new bed; you would never know it arrived in 2 boxes a third of the size the set is. « Show Less
2065122
Mine are on a queen and they are very firm on the ground. My bed doesn't move.
1256879
Strangely enough I moved my friend's cal king bed using them. It was really easy and we didn't even use them correctly. The bed will seem really low to the ground unless you properly use the middle hook for our heights. Cover the bed with some junk sheets just in case, but I had no issues. Ez
717907
Not mine. They're extremely thin. I have to double up when shipping my product to ensure it will arrive safely. I've ordered these same ones from this vendor in the past and they were great. This second shipment is inferior by far.
1572958
Mine came in perfect. They are heavy compared to cheep one I purchased in the past. I really like them. It must be a bug or a bad picture.
1447810
Unfortunately I have no clue... BUT, their customer service was very good when I tested them before buying the bed. Give'em a try Monday and I bet they can tell you all you want to know.
687437
It should be flat. I'm guessing your base isn't level; the mattress is still expanding; or perhaps it is defective but this would be a really big quality control oversight if it is a defect. Mine was misshapen until about 48 hrs after it was unpacked
1099971
They're about a thick as vinyl cutting board sheets. I have not had issues with them bunching up. Unless they are putting something super heavy on them. I'm using my shelves as a pantry and they're loaded with cans.
1673546
I had the same experience at the beginning, but I took it apart and looked at the directions again. they are not the clearest but once I figured how it should go, it turned out well and it's a great bed. sturdy and unshakable. good make and great deal.good luck
1800000
Had the same problem. Brought the pads in every night. Sorry. They look nice but are not great quality.