This puzzle doesn't have all of its pieces. What can I do?
308716
That is terrible! All I can say is get in touch with the company, maybe they will send you another one. Best of luck!!
2049590
Put your puzzle on a flat surface and try to put something underneath your puzzle, something thats strong and almost same length or width as the puzzle and then with flat object underneath flip it. Or flip the puzzle by separating the puzzle into 3 or 4 big pieces and it'll be a lot easier
182540
There are actually four pieces. The picture is combined all together. You might separate them what you like. Don't worry, they are good.
205000
There are 50 puzzles on the disc. It all depends on how difficult you want to make it. You can go as high as you want, I think. I went to 5,000 and it came up showing almost 5,000. A window will come up about customizing if you want more pieces than it shows. It is all on the Preview page. Thank you for asking and I hope this helps. They are a lot of fun to do.
1410879
That is not an uncommon problem. Most likely the ball is not located in the proper "start" position and the unit does not come with instructions. Also it is possible that a little plastic tab has broken off inside that pretty much makes the puzzle useless. My grandkids broke it easily after a couple attempts to reuse it. It is actually possible to insert a normal gift without opening the puzzle. That will most likely guarantee one use without a failure. For me the puzzle was a big hit and I would buy it again but it should be MUCH more durable and come with a few simple instructions. Good luck - I hope you didn't break yours before its first use. That is not an uncommon problem. Most likely the ball is not located in the proper "start" position and the unit does not come with instructions. Also it is possible that a little plastic tab has broken off inside that pretty much makes the puzzle useless. My grandkids broke it easily after a couple attempts to reuse it. It is actually possible to insert a normal gift without opening the puzzle. That will most likely guarantee one use without a failure. For me the puzzle was a big hit and I would buy it again but it should be MUCH more durable and come with a few simple... » Read More That is not an uncommon problem. Most likely the ball is not located in the proper "start" position and the unit does not come with instructions. Also it is possible that a little plastic tab has broken off inside that pretty much makes the puzzle useless. My grandkids broke it easily after a couple attempts to reuse it. It is actually possible to insert a normal gift without opening the puzzle. That will most likely guarantee one use without a failure. For me the puzzle was a big hit and I would buy it again but it should be MUCH more durable and come with a few simple instructions. Good luck - I hope you didn't break yours before its first use. « Show Less
1621782
I had the same problem. Solved this puzzle three different ways (ball in wooden basket, plants thriving in the light) and didn't get the completion box. What's up? And is there a way to skip past a puzzle? Thanks.
1991622
I just kept turning pieces around until they fit together like a puzzle. I like puzzles, so I didn't get too frustrated. It did take nearly an hour to figure it out.
247095
Each piece consists of balls of the same color - they are all "glued" together, not a whole bunch of individual balls rolling around. I wouldn't worry about losing them as you can't close the lid without all of them being in place, although if you lost more than one piece it would be too difficult to complete the puzzle.
1882430
The legs have to fold in first then it folds in half. Good luck with thus puzzle. Once you get it you won't forget again!
825281
I think it's only shipped in two parts. You'll eventually join the two and then mount the entire puzzle as one.
2128017
Yes it does I'm doing this puzzle now And the border I can't find the pieces that match
1342320
I have found the side boards won't hold 500 pieces each. Even with this I really like the PortaPuzzle because I can put the puzzle away when not able to work on it. I'm very happy with my purchase.
706391
Sorry but that is the same question I asked. I did not get a diagram or instructions either and cannot really tell from the picture where all the pieces go. It says to refer to the diagram but there is not one included.
601099
It's about 1/2 in thick but I don't think its big enough for a puzzle. It doesn't turn freely either.
532351
The puzzle is divided into 4 bags (top left quarter, top right quarter, etc)
270323
I ordered several and no pieces missing. I would let them know and will probably replace puzzle.
481449
The pieces go in like a jigsaw puzzle connecting A to A, B to B, etc. Answer is no.