How do you open the weight storage canister? After storing the weights when I first purchased the mouse, the canister seems to be stuck now.
288203
Well, you need to put significant force to open it. I have that problem too. Now I just don't close it tight so it can be easily opened.
288204
you unscrew the tool on the back and the black circle part with spring pops off and u add remove the weights. I cant see it getting stuck >u need to unscrew the silver tool. screw the black piece if thats stuck it just pops off mine.
1706597
Not really. When toy arrived, the mouse was not attached to the spindle. Managed to get it on, but should toy end up upside down, mouse is off the spindle again. Not the best quality toy. Last one I bought looked like it had been used. Use to find a really good quality one that would last for about a year before I had to replace it, but haven't found it. This one is really poor quality.
845493
I had the *exact* same issue. I learned by tapping the unit on the side until the handle jiggles up and down makes it much easier to then simply lift the handle off the top.**UPDATE Fe b 20th** Nevermind, it has now become almost impossible to remove the handle. I now loathe trying to remove the top since it could take anywhere from 3 minutes - 10 minutes... along with a bruised palm of my hand.
1973925
You have to change it to lbs. Also, you can "zero" it out and add a container, and then the weight. It is confusing. I had to google it.
614063
To open the canister, simply flip the latch upwards which releases the square loop holding the lid. To close, position the square loop over the tongue on the lid and flip down to lock. Super simple!
1540610
It's such a great mouse but they did design the battery compartment like a hidden passageway and yet so simple to open once you know the secret. On the bottom there is a square button in the center beneath the on/off switch. Push that and the battery compartment on top of the device opens. I hope this helps.
52109
Same here; frustrating it does not open even with thorough cleaning and fresh batteries; I'm thinking of returning to step lever to open lid. How hard is that?
817932
Make sur you push it down. It should kind of click. Once in, it's pretty secure. If not, something might be off.
431047
this has not been a problem for me. Are you zeroing it out? Has this been a problem from the first for you? Mine has always settled in, but there are occassions when it does kind of go back and forth between for example 27g and 28 g if you are really on the edge of a little more than 27g and a little less than 28g. I hope this is helpful. If yours is bouncing all over then perhaps you have a defective one. I hope this is helpful. Good Luck.
1837275
The only time it ever opens is when I drop it. I've had mine for months and I'm kinda rough with my stuff. It never opens unless I want it to.
735852
Call the company and ask them to send you the instructions for testing. However, when I spoke with them, they mentioned that a very fast mouse might be able to get in an out with the bait before the sensor went off. Also if the unit is dirty or a rat has very long nails (to keep the flesh from contacting the electrical plate), it might also be able to get in and out. The solution to that, they suggested, was to put a wet cloth or paper towel just outside the opening. The wet feet will make better contact with the electrical plates. (They can also send you instructions for cleaning the plates, just in case that's the problem.)
118654
I am sorry that mouse you got is not working properly. I think that you got a defective unit. I have mine for couple of years now and it works fine.
717827
I dont notice anything like that. The mouse uses a cartridge of weights to adjust the weight. I don't use any of them, as the mouse is fairly heavy compared to my last mouse.
301984
I would try cleaning it by wiping it and even using a can of air on it to make sure nothing is stick inside. If that doesn't work, I would contact costumer service at Logitech and see what they say. If it's a common problem, they should be able to give you better advice on it.
184699
Thanks for your post - I just tried it now and it works! I had always thought it would break if I force it up because it seemed to be really stuck. But since you described how to do it I was more confident, and it now works! thanks again
516366
The door I have is to heavy for a.mouse to push through. I think you may have really big mice where you live.
1736563
Make sure the weights are place correctly. You might need to move them around a couple of times before it works correctly.