Mine has stopped working (and is still within warranty) - who do I contact?
278551
You can contact the manufacturer directly at: http://www.steamfast.com/product.aspx?categoryid=634d04cb-54c5-4160-a28e-9be500e7ffa4. I used this link to look them up and then you would choose "support". You may also call them at this number which was listed on their web site: 1.800.711.6617
278552
Sometimes the steamer hose neeeds to be shaken a bit if you are using it a lot. You just extend the hose and wiggle it for a minute and it will solve the problem.
278553
call the number on the warnity . if not then call the store you purchsed it from
91931
I'd think it would still be under warranty. I would contact the company you bought it from.
633480
I'm sorry, but I can't answer that question. I just bought a new one when mine went bad, so I don't know how to get a warranty replacement
1804804
I also called customer service. Mine was under warranty and getting the $11 warranty replacement, which is the MICN109.
1404736
Ha! Mine stopped working after 2 months and they said they would replace it - I tried repeatedly to get them to send me a return authorization without any luck - when I retried after 6 months they told me it was out " of warranty" - what a waste of $
590416
Mine quit working as well. I contacted the company and they sent me a new one. Suggest same.
52189
It should be under the warranty. Amazon normally can replace it if it is bad as soon as you got it like this. Call them too.
2257322
Yikes! Mine still works. Contact the seller - they should be responsive. Good luck!
1694666
Mine stopped working too. I'm very disappointed in this product. I don't know the replacement piece. Sorry
1669662
Call the customer service number that's on the box. They are very nice and helpful! One of mine stopped working and they sent me a replacement right away!
898404
That is what I ended up doing. I contacted the Back to Basic warranty through email with no response.
1814369
My best guess is to contact customer service. Because mine still works very well.
691327
I have the same issue and am trying to contact the seller for a replacement. 1 year warranty?
1225087
I had that issue too. It wouldn't charge anymore either. Contact the seller, very easy to work with and they sent me a new one for free.
653088
Mine stopped working also, so I sent the whole thing back, and got money refunded, would not buy that product, again
1232742
I would return it if you can. I noticed that after working for a couple days mine stopped working correctly too I am going to try it again tomorrow and see if its fixed but if not then I plan on returning it too.
1669519
I have had the same problem and cannot find a replacement. Have you had any luck?