I bought the grill in may but is not working any more, and i dont know who can repair it, can you tell me please what i can do?
309319
Mine stopped working after about 6 months while using a 20lb propane tank. First, it would barely heat up. Then it wouldn't light at all. Since there were a number of people complaining about faulty gas regulators, I called Weber support. They sent me a replacement regulator and everything is working great. It just took a couple of minutes to uninstall the old ine and install the replacement.
309320
If you bought the grill in May, it would still be under warranty by the manufacturer. I would suggest calling their customer support and state your issue. I'm sure that they will resolve it. Here's a link to the support page with phone numbers for Customer Service at Weber. http://support.weber.com/You may also be interested to view the warranty information which is quite comprehensive and generous. Here is the link to that:http://help.weber.com/warranties/I believe you said you bought one of the Q Series grills. Good luck.
309321
Have you contacted Weber Customer Support (http://support.weber.com/)? They were very helpful to me. After telling them my problem, they sent me replacement parts. I plan to repair it on my own, sorry, I don't know of a shop or specific place to take it, but maybe Weber support can direct you. Best of luck.
309322
Thats not good! We bought it and have used it a lot - and no problems. If you got it from Amazon, have you contacted them first to see it you go through them or Weber? Have you cleaned it off with a brush? Maybe its clogged.
309323
The gas ring may have grease and such clogging the holes were the flame comes out. This happened to us. We could hear the click from the ignitor but it never fired up, we took a grill brush to the ring under the grate were the flame usually comes out and voila! It worked. Good Luck!
309324
Sorry, I can't help as my Weber has worked perfectly, and haven't had any problems.
11943
E. Brooks has given you the best advice. Contacting Char-broil will be the best way for a part #.
108678
John,I found a replacement burner at Camping World. When I looked at the cost of replacement parts, I decided to buy a new grill instead.Bill
1386730
my name is Dale and I have the same problem. There is nothing you can do but send the toaster back, which I intend to do when I find out where to send it to. My toster is less then 3 months old.and it isnt working right
998931
Thanks for replies. The burner is usually the first thing to rust out so I will look for a different grill.
596766
Go on-line and get Weber customer service. They are very good. I have called them several times.
1988874
What difference does it make if you buy it from Amazon it's not like it would be worth the cost to send the grill back....at that, I had to just trow it away after it stopped working the second time I used it.If you need to purchase this on-line I suggest you do from a brick an mortar retailer that you can visit if some goes wrong with the grill.
1012965
I would send it back to Amazon or whichever retailer. Call them first and explain the problem. Most small appliances have at least 90 day warranty. You will need a return authorization number "RA #". Write that on the box. They should replace the entire pan free.
67764
I can't find one either...it's ridiculous. Makes me want to sell it and go back to the 22.5 One Touch, where at least you can get replacement grills at your local hardware store.
614145
Eileen, I recommend that you have a appliance repairman service it or return it to Amazon.
1281375
Sounds like you need an adaptor for your grill... Check Home Depot or Lowes.
706329
Wish I could answer but the grill is at my other home out of state. Try calling Napoleon. Sorry ...
970338
Hi- I am no where near the grill right now. The replacement is the exact same one I got when I purchased the grill. Juts need to match the model number of your grill to the amazon cover. Good luck.
1925464
try cleaning it - you can use dish soap and a sponge. run just the pump under water with soap - get the grill clean - see if that helps - if not you may need a new pump. I clean mine once a month
1428789
Find your receipt and take it in for service. Once it's looked at They will then tell you to take it where you bought it for a replacement with a similar model. It's considered un repairable.
1568258
Weber has very good customer service just call them they will stand behind their product they should be able to help you,also did you buy it through amazon and how long ago if through amazon they may be able to help but mainly I would still suggest contacting Weber directly
1511364
Go on line an contact the company. My friend purchased one after I told her how much I like mine and she just got hold of the company to purchase the aluminum liner and brickets. When Lowes still carried the grill I purchased extra brickets when I got my grille and they ordered new liners for me less than a year later. They won't do that any longer.Surprised more places don't sell grills like this with all the condos and apartment dwellers around the country.