I just got mine and it leaked water all over the counter - is it defective?
307360
If you fill it past the maximum fill line it does that, It happened to me once but otherwise it's been great.
307361
My guess would be yes...it does have a fill line inside the kettle so if you are not overfilling then I'd have to say it's defective bc mine never leaks.
307362
I experienced the same problem, but the model had a short spout. The company contacted me and offered the long spout model.It works perfectly. You might be filling the kettle with too much water. I hope this helps.
307363
Make sure not to overfill it, or this phenomenon (as the manual calls it) occurs. There's a mark for the maximum water level on the inside, and it's lower than one would expect.
307364
I can't believe you asked, the other suggestions of having overfilled it is most likely what happened.
307365
Yes, I think so. Mine's been perfect. Check to see if you filled it over the max line - it will spurt and sputter in that case.
249665
Hello Vikas, firstly you need to determine the source of the leak. It is most likely from one of the connections. Try to isolate which one. If that is the case you can easily fix it yourself by checking each one and making sure that they are tight. If it is coming from the body of the unit then you should return it because that would mean that the product is defective. The instructions aren't great. I would gladly send you a picture of the unit already connected so that you could see it more easily but I don't think there is a way of attaching a picture to my answer. Best of luck.
2002320
I have the same issue and don't have a solution yet (other than cleaning up the leaked water each day). Does anyone have a solution?
899211
I have had mine for years and never had a problem. Sounds like to me, you have a broken seal. It's getting wet inside. Sorry.
1963365
Ours is leaking uncontrollably. We had the maintenance guy in our building come put it in so I know it's not an installation error.
1360364
Mine leaks too, no matter what I do and it's brand new. It doesn't leak at the hose, but between the plastic connectors.
1731270
Mine leaks as well - check the lid and see if the silicon ring is missing or damaged. I believe that's the cause for my leak. Still checking to see if I can replace that part...
629326
Mine has a water build up inside that I must dump. I don't have any water leaking out on the counter
2050874
I didn't have that problem, and I dropped mine plenty of times. There were other issues with leaking, but not that. I did try to contact them to ask about issues, and I couldn't find a contact number or email address, so you're on your own with it unless you can find a way to contact them.
1110238
Mine would also leak sometimes for no reason. It would stop leaking even though I did nothing to it. I never replaced it
2234445
Mine never worked. It leaks immediately. Maybe I'm installing it wrong but it was disappointing.
987164
Mine also started to leak. I sent it in for repairs and it has worked fine without any leaks since.
1492135
No, sounds like something isn't in tight. I've never had a problem with any of mine leaking. Give the company a call
2249757
Contact the company. Mine doesn't leak. Are you overfilling the water reservoir?This machine will not drip coffee if you pull the carafe out in the middle of brewing.
1601798
I dont think it is normal, but i hear this particular item has this flaw compared to other models. I started to double check the rubber ring and the lid for any food debris left, and normally the leaking didnt happen. Hope you try that.
1285396
My first one leaked like yours. I threw it away and bought a new one. The new one has not leaked I would say return it!
567864
Mine did that too, at first. I found I did not have it seated properly. Once I had it fitted correctly it never leaked again.