How can I get this to connect more consistently in Windows 8.1? Everytime I wake my computer I have to reconnect?
285002
Found an answer! This issue might be caused by the power saving of the Bluetooth adapter. If you are using laptop, go to device manager, and under networks, right click on Quallcom Atheros, and hit power management. Untick the "Allow computer to put this driver to sleep to save battery" or some sortIt should eliminate this problem. You might want to google it since my instructions are a bit muddy :D
285003
Windows puts devices to sleep. In Device Manager look at the properties tab of your bluetooth devices or in the usb controllers tab (usually a host controller), look for a properties tab called (power management), uncheck the box that says "allow computer to turn off this device", done.
285004
How are you waking up your computer? Via the mouse or some other method? Do realize that this mouse goes to sleep to preserve it's battery. So to get the mouse to wake up I hit the right mouse button once. Then to get the computer to come out of sleep, I hit the right mouse button again which will cause the computer to come out of sleep. The mouse should automatically reconnect using the above unless you physically turned the switch on the bottomw of the mouse to off. If you don't use the mouse to wake up the computer, then just hitting the right mouse button once after the computer is up should cause the wakeup of the mouse and auto-re-connection, but it's less reliable.
285005
Using the BM306 on a MacBook Pro with OSX, I did not realize for a good while that moving the mouse does not wake it up and reconnects. Only pushing a button does. The button click is registered by the OS though. May be that is what you are experiencing in Windows as well.
285006
I don't run Windows 8 (I use Windows 7), but it should be similar. I have noticed that the mouse goes the sleep after a few minutes of inactivity. All I have to do is press the little clear button on top of the mouse just below the scroll wheel (the one that lights up red when you turn the mouse on), and it wakes up and reconnects to the computer.
285007
How are you waking up your computer? Via the mouse or some other method?Do realize that this mouse goes to sleep to preserve it's battery. So to get the mouse to wake up I hit the right mouse button once.Then to get the computer to come out of sleep, I hit the right mouse button again which will cause the computer to come out of sleep.The mouse should automatically reconnect using the above unless you physically turned the switch on the bottomw of the mouse to off.If you don't use the mouse to wake up the computer, then just hitting the right mouse button once after the computer is up should cause the wakeup of the mouse and auto-re-connection, but it's less reliable. How are you waking up your computer? Via the mouse or some other method?Do realize that this mouse goes to sleep to preserve it's battery. So to get the mouse to wake up I hit the right mouse button once.Then to get the computer to come out of sleep, I hit the right mouse button again which will cause the computer to come out of sleep.The mouse should automatically reconnect using the above unless you physically turned the switch on the bottomw of the mouse to off.If you don't use the mouse to wake up the computer, then just hitting the right mouse button once... » Read More How are you waking up your computer? Via the mouse or some other method?Do realize that this mouse goes to sleep to preserve it's battery. So to get the mouse to wake up I hit the right mouse button once.Then to get the computer to come out of sleep, I hit the right mouse button again which will cause the computer to come out of sleep.The mouse should automatically reconnect using the above unless you physically turned the switch on the bottomw of the mouse to off.If you don't use the mouse to wake up the computer, then just hitting the right mouse button once after the computer is up should cause the wakeup of the mouse and auto-re-connection, but it's less reliable. « Show Less
699698
I have Windows 8.1 and still have the disconnection problem, even after following others' advice here and changing USB power settings and updating drivers from the Mediatek website. So, yes it works, but will drive you crazy disconnecting and reconnecting.
155643
Solved the problem. You have to turn off the "home group" in windows. Once that's off, you'll have a flawless connection that no longer drops.
861123
I'm having trouble also. I get it to connect, but when I turn off the machine when it's not in use, it won't connect the next time I use it. I have to re-enter all the network/WEP info all over again. Any ideas?
708972
I'm having the same problem. I just rebooted it and used it for a while, browsing the embedded web server, then watched it go dead as soon as it entered sleep mode. I woke it up by tapping the touchscreen but it still doesn't reconnect. Its wireless status screen shows it connected with an IP address. Pinging that IP address gets no response. Very frustrating. UPDATE: Rebooting my Netgear N600 (Model WNDR3700) router seemed to fix the problem, even after the printer went back into sleep mode.
477539
ALL THE TIME. It's the second most annoying feature of this miserable device. (The first being lack of connectivity to Windows 7.)
699700
I was having terrible problems with this device in Windows 8.1. It was useless. USB would continuously disconnect once a second. Maddening. I installed the latest Mediatek driver, but there was no improvement. Turns out the problem is with Windows 8.1 USB power management. Go to Control Panel\Hardware and Sound\Power Options\Edit Plan Settings and then click 'Change advanced power settings.' Under USB Settings, I changed 'USB selective suspend setting' to 'disabled'. Like magic, this devil-possessed device went to a solid 5 bars. I still get PTSD when I hear that dreaded USB disconnection sound. I was having terrible problems with this device in Windows 8.1. It was useless. USB would continuously disconnect once a second. Maddening. I installed the latest Mediatek driver, but there was no improvement. Turns out the problem is with Windows 8.1 USB power management. Go to Control Panel\Hardware and Sound\Power Options\Edit Plan Settings and then click 'Change advanced power settings.' Under USB Settings, I changed 'USB selective suspend setting' to 'disabled'. Like magic, this devil-possessed device went to a solid 5 bars. I still get PTSD when I hear that dreaded USB disconnection... » Read More I was having terrible problems with this device in Windows 8.1. It was useless. USB would continuously disconnect once a second. Maddening. I installed the latest Mediatek driver, but there was no improvement. Turns out the problem is with Windows 8.1 USB power management. Go to Control Panel\Hardware and Sound\Power Options\Edit Plan Settings and then click 'Change advanced power settings.' Under USB Settings, I changed 'USB selective suspend setting' to 'disabled'. Like magic, this devil-possessed device went to a solid 5 bars. I still get PTSD when I hear that dreaded USB disconnection sound. « Show Less
1707865
This exact thing happened to me. I was incredibly frustrated and spent hours on it trying to figure out the problem. I was never able to connect to the internet, so I gave up and returned it. I was so disappointed. I ran Windows diagnosis and kept getting winsock errors. I'm not computer savvy enough to try and fix it, so back it went. :(
2122840
Not just with Windows 8, if i plug it in my pc turs it self on when i try to shut it down. Als i can't use more that four port at aktive or Else things wont be detected
1707863
Thanks, If I can get/keep a connection I'll try downloading the driver. Already did the power saver. No luck for me there.
2159581
I've connected to my Win 7 netbook without any fuss. Make sure you disable in your phone before you try to use/pair or you will have issues
790831
I am running windows 8.1 (64) on a laptop. I probably loaded a driver that came with the drive, but I did not download anything. I have had no problems at all except that I would like to operate throught a usb3 hub and that is not reliable. I use the unit heavily and highly recommend it. good luck!
57308
I use it with Windows 8.1 and have not had any issues - however, I have two monitors so I do not use the monitor jacks.
155646
I am having the same issue that Lisa reported. I have three computers. Two have no connection issues, while the one using the Medialink adapter is constantly losing its connection. Sometimes, it will connect to our network and that little yellow triangle will show up, telling me I have "No Internet Access." I have power cycled my equipment multiple times to no avail. I work from home, and I can barely get my work done, because every time I try to do some online research, I either have an excruciatingly slow connection or no connection at all.Edited to add: I have the 64-bit Windows 7 and, unlike Lisa, I used the Medialink CD to install the adapter. I am having the same issue that Lisa reported. I have three computers. Two have no connection issues, while the one using the Medialink adapter is constantly losing its connection. Sometimes, it will connect to our network and that little yellow triangle will show up, telling me I have "No Internet Access." I have power cycled my equipment multiple times to no avail. I work from home, and I can barely get my work done, because every time I try to do some online research, I either have an excruciatingly slow connection or no connection at all.Edited to add: I have the... » Read More I am having the same issue that Lisa reported. I have three computers. Two have no connection issues, while the one using the Medialink adapter is constantly losing its connection. Sometimes, it will connect to our network and that little yellow triangle will show up, telling me I have "No Internet Access." I have power cycled my equipment multiple times to no avail. I work from home, and I can barely get my work done, because every time I try to do some online research, I either have an excruciatingly slow connection or no connection at all.Edited to add: I have the 64-bit Windows 7 and, unlike Lisa, I used the Medialink CD to install the adapter. « Show Less
2122839
Not just with Windows 8, if i plug it in my pc turs it self on when i try to shut it down.Als i can't use more that four port at aktive or Else things wont be detected
1051913
On Windows 8, the wifi is very buggy. Your best bet is to reboot and restart the download. Then just let it run and do nothing else. After you load 8.1, it will be night and day with the wifi
2171715
I don't know why, but mine does the same thing. It connects back up immediately though.