Was given a four place setting nova green. Within a few months 3 of the dinner plates cracked through the middle. Any help?
273195
The dishes break very easily and are not safe to use most likely because the clay they're made from is either not formulated correctly or not fired hot enough to vitrify so it is weak and it absorbs water which turns to steam and causes dishes to break when heated. For more information, please see my answer under "oven safe."
76141
Hi - Our set came with damage to the top of the smallest table. I sent a note to the seller and they sent me a replacement top right away.
2086897
The same thing happened to mine. The plastic on this feeder gets very brittle after a short time of usage. Let me know if you get a response about the replacement parts.
1449075
We had the same problem with ours. I don't think we want to invest in a new bowl because it will just crack again. We are going to try a sealant to get us through until we can purchase one that can hold up during the winter months.
956864
U t seems like the problem is still exist. after I remove the plate for cleaning. it seems to be impossible to get it fit back in perfectly like it was. especiallt the bottom plate. I am quite disappointed with their craftmanship..
641055
I don't know. At the time they said their entire stock was that way. They issued me a refund for 3 plates of the set.
1952839
The dinner plates are larger than standard plates. I did purchase ice cream bowls in addition to the plate set, so yes you can buy replacement pieces.
634784
Hi Janice, Thank you for contacting Bright Solutions Shopping Network LLC. We are sorry to hear that you received the package in which the plastic dish was broken and it is not usable. To help you further we would need your Amazon order id. Please let us know if we can be of further assistance. Kind regards, Vikram Bright Solutions Shopping Network, LLC
2199541
Hi Jean - we used old China from a local thrift store!! You need a special drill bit and we had a lot of different plates break - once we got in the rhythm they came out great!!
1869411
If you search the internet for "replacement dinnerware", there is one website that you can buy individual pieces and there are some serving pieces you can buy as well. I just cant remember the name of the website.
1689596
My dishes came from a company in Florida(Bealls). I ordered them a couple of years ago. They were very well packed and not one dish was broken or cracked. I'm sorry your experience was different, as they are lovely dishes.
2022244
I would suggest that you email Lauren with your question. She was very helpful to me in replacing a defective part on this outdoor dining set.Lauren <Lauren@homestyles-furniture.com>
920178
I wouldn't. If you like it and its working out for you, wash it by hand. Mine got a small crack so I sent it back. I have seen other reviews about cracking. I didn't like it that much to reorder. Still have found no plates that have really kept food warm for very long.
358387
The set I received was more burgundy. I liked the set when I first got it. It looks nice. However I have had mine for over a year now and am very disappointed in them. Even the slightest bump of the lid against the canister causes a chip. The lid to the cookie jar has cracked, the salt and pepper shakers have chipped. I live alone and don't do a lot of cooking so it's not like they have been used a lot and certainly not been carelessly used. I would not buy these again and would not recommend them to others
2087887
I have the same oven, and the plastic dome cracked, too. This is inevitable over time. I will purchase a replacement oven with a glass bowl instead very soon. I recommend you consider buying a different brand, too.
1537399
my dad placed a dinner plate on it and it fell off. I don't know how he did this. I've never had this problem. Maybe if you place large plates parallel to the drainage channels, it would help. I only use this for the incidental items that I don't want to put in the dishwasher.
1097055
The liner cracked on ours, and they wouldn't fix it. They tried to sell us a new liner for more than the price of a whole new unit off Amazon. We own CrockPots now and aren't buying anymore HB products.