Can anyone tell me the trick in getting the rack to fit in properly. Mine just won't go in all the way so the rack lock never closes.
268502
Make sure the "L" piece is facing up when you put it in the rack slot. The rack scoop will be almost perpindicular to this area. Not sure if this makes sense but the tip of the part of the rack is the only thing that should be facing up. The rest of that part of the rack should be at the bottom of the slot. Also make sure the other end is placed in the round hole before placing the "L" shaped end in the slot.
268503
Spray with WD40 and push it, it's a tight fit. The "L" shaped piece should be facing up.
1712540
After looking at the responses already written, I would echo those as well. Have had mine over 30 years with no problem. Is the attachment to the wooden ends too loose? The metal frame ends should fit flush against the counter, and the wooded ends should be snugly secured into the metal frame. Perhaps you can explain what is happening... maybe the sizing of the wood ends isn't right for the metal frame?
71682
I had the same issue and at first it was not an issue but after a few months the mechanism that locked the tower in the upright position failed. The piece of metal that you squeeze to lower the rack enabling you to get into the back of your SUV / Truck wiggles out of position and the entire rack drops to the lowered position. Be careful. If my truck wasn't a high profile vehicle the tire from one of the bikes would have been drug along the highway. I "Fixed" this issue temporarily by cutting a piece of wood to fit to wedge into the space where the metal spring is and then zip tying it there so it couldn't wiggle itself open but in the end I ended up spending the money and buying a higher quality rack. I had the same issue and at first it was not an issue but after a few months the mechanism that locked the tower in the upright position failed. The piece of metal that you squeeze to lower the rack enabling you to get into the back of your SUV / Truck wiggles out of position and the entire rack drops to the lowered position. Be careful. If my truck wasn't a high profile vehicle the tire from one of the bikes would have been drug along the highway. I "Fixed" this issue temporarily by cutting a piece of wood to fit to wedge into the space where the metal spring is and then zip... » Read More I had the same issue and at first it was not an issue but after a few months the mechanism that locked the tower in the upright position failed. The piece of metal that you squeeze to lower the rack enabling you to get into the back of your SUV / Truck wiggles out of position and the entire rack drops to the lowered position. Be careful. If my truck wasn't a high profile vehicle the tire from one of the bikes would have been drug along the highway. I "Fixed" this issue temporarily by cutting a piece of wood to fit to wedge into the space where the metal spring is and then zip tying it there so it couldn't wiggle itself open but in the end I ended up spending the money and buying a higher quality rack. « Show Less
547936
Sometimes mine is like that. Angle it upward and push in firmly. You don't need to have a perfect fit. Just test it before you put your food on it so it doesn't fall.
609499
I had the same problem...it is the poorly designed side latches....some times it would work and most times it wouldn't...cut your losses and send it back and get another brand....you will hate this machine if you keep it or not even use it since it is such a hassle.
2139279
I did not have this problem. It sounds to me that one of these things is likely:1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect.Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
1059236
It fits, but I can't get it to stay seated. I doesn't lock properly. I'm so frustrated! Why would they make this thing the way they have?
914827
Mine go in but it is a Really TIGHT Fit. Seems like the negative spring is super tight, I pushed from the + end with a plastic knife.
1363251
I had the same problem, but after a few trys I stretched it full out and it worked, then I had a problem hooking it to the rails as they were wider, I found if you tip the plastic to the outside it will jiggle in place. I have enjoyed using them.
1838385
I had trouble with this too. I tried 4 or 5 times, then it just fell into place. If you look at the picture carefully, the loops go over the bar and the bottom protruding arms hook on the bottom bar. Good Luck.
1567343
I remember having the same problem. Try something different for the spacer or cut the spacer in half. Once you get it to snap together, it will be fine. It has been assembled and in heavy use by my 5 year old since I bought it.
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
1452952
Do you see the two red handle in the middle of the rack. Push them together and the rack will go down
1250302
I think the previous answers pretty much sum it up. I had a problem with it also. The top of the mounting bracket kept coming off with the upward pressure, but with persistence, and holding the top of the mounting bracket, upward pressure and a twist will do it. I think it's a bad design but it will fit.
1437218
On mine the tray comes out about an inch when it's sitting on the rack. The rack goes in a groove, if you don't put it back there it won.t slide forward.
654828
There is an adapter designed for the Topeak rack. It is designed to slide and lock into the rack. Sorry
403096
Hi, thank you for your patience - had to wait for my husband to return home to ask him!! He says it is a bit tricky to line up with the coupler on the grill tank (which is what he uses, too), but it turns counter-clockwise when aligned properly. Hopefully this will solve your problem. Let me know if you have any other concerns, he has used his quite a bit and might be able to give you some tips. Good luck!