When you raises the toilet seat to urinate, the seat slowly closes and doesn't stay up. Is this an installation problem?
269961
I have purchased and installed 2 of these seats and have not had this problem. Once it is opened all the way, it should not close until you nudge it down. Was it installed too close to the tank?
269962
Not sure how to answer this. Could be toilet is not level, therefore causing this to happen. Have you tried to put it clear up and "hold" it for a second or two? Seems like this happened with my first one of these (this is my second purchase of this toilet seat and I LOVE mine) and we had to do this for a little while after we installed it--almost like it needed to be trained!! Try it -- can't hurt!
269963
We had this same issue when we had a cover on the lid part. It would not let it open far enough to stay up.
269964
Hi Stephen, I'm not sure what the issue may be. Mine does not do that and works perfectly. Maybe there is a manufacture defect. May you could consult the place where you purchased yours to see if a replacement would resolve the issue.
269965
I had this issue and I don't believe it's an installation problem but if the toilet you install it on has a tank that sits closer to the holes where you screw the toilet seat through it could be an issue. There are 3 simple things I can think of that you can possibly do (besides sitting and peeing). 1: leave the toilet seat uncovered (do not put toilet seat cover) 2: Try to adjust the toilet tank lid so that it is further from the toilet seat. 3: When lifting the toilet seat hold it at the top position for 3-5 seconds then take your hand off.
63243
The toilet fits on existing hardware just screw back in. My old toilet had similar set up so I didn't have your issue
1978377
Make sure the stool is put together correctly. Pulling the lever up will raise the seat. To lower the seat, you have to sit on it as you pull the lever up
403105
Hi L. Wolin, Thanks for your interest in the Drive Medical Premium Seat Riser with Removable Arms for Standard Toilets. The wording of your question is a little confusing. Did you mean do you need to drill larger holes in the toilet to accept the longer bolts that fix the seat riser to the toilet? If that is the case you do not. This seat riser fixes right to your toilet. Below is a video that might explain the product a little more.Link to Product Video: http://youtu.be/EX4UakmpGHk
106482
No, all i can tell you is the Big John seat is Big. It is wider and thus hangs out wider over the toilets base so that maybe the bidet won't have enough clerance. I am sorry i cannot be of further help
1743883
Have the same problem with mine. I agree with the others....still like the seat. Perhaps we should contact the company and they will modify the design.
699918
No I have not experienced that. The seat that comes with the toilet is a good one, at least on the elongated shaped bowl. We recently replaced it (2+ years) but after removing it I found I could fix the reason for it coming off the hinge. There's a plastic sleeve that slipped out from it's plastic holding cage, pushed it back in. Looks like the plastic cage eventually gets a bit misshaped so it'll probably come loose again, but hasn't yet.
826091
Yes, we had the same problem and also had it professionally installed. They "shimmed it" and charged me more for it. I cannot recommend this toilet.
1438598
My toilet seat is lifted by atleast 3 inches, if I tighten all the screws. I have to leave the screws loose to have it some place to relax if someone sits on the seat. If I tighten the screws to its max, it makes a cracking sound and I fear it will break. I'm not sure if I can treat it differently.
826089
Yes, After installing mine it also seemed loose front to back. The reason is the rubber seal between the base of thetank and toilet will not compress enough at first to allow the tank to mate with the toilet. I didnot want to overtightened the 1/2 nut under the toilet, so I waited a month to allow the seal to compress alittle. I tightened the nuts again until the "bumps" touched. (you must look to find the bumps and watch them make contact asper the instructions. Do not over tighten! Good luck..
35004
I have the same problem. I just installed a new seat on my Eljer toilet. I tried using the metal washers in all three positions, to no avail. The seat will not stay up. I called tech support, but they said the only adjustment is the metal washers. Not sure of my next move--I put the old yellowed, faded seat back on.Update: Amazon sent me a replacement and I am having the same problem: Lid stays up fine, but the seat will not stay in the up position! No Adjustments that I can see---moving slotted washers does nothing. I guess I will send this one back and get a non self closing lid.
1025595
Hi, The feet / arms slide through openings at each corner of the seat when you assemble it. The seat is not fixed to the legs. the seat rests on your existing toilet seat or the toilet itself. Thanks Frank
132999
I'm not sure about your question. I didn't install the toilet but I can tell you it works great and it's really nice. The one thing I do not like is the toilet seat cover it seems to long for the bowl and for some reason it looks strange. I think that might be a question for the company or someone who installed it themselves
1212531
I don't really know as my toilet seat is going strong. The company was very good to work with when my seat got shipped to the wrong address (not their fault or mine, it was the carrier). Great customer support! Great company in my personal experience!
2088639
Mine has two large plastic screws located in the back under part of the toilet. Just unscrew the plastic nuts and the seat will come off.
1122532
i guess an elongated toilet seat is the kind that closes slowly . all i know is that i had totake my toilet seat off, and tape it to the top of this high toilet seat. it wouldn't fit ontop without doing this. if yours is the same distance apart as mine, probably not. wish icould help more.
367664
this seems to be a common occurance but it will not be a problem as long as water is not spraying out and making a general mess. Also you could try partially closing the water supply valve to reduce water pressure...toilets do not require high pressure to operate.