Remote and the HL-T6187S are not communicating. Anyone else experiencing this problem?
272906
I'm having the same problem and it's intermitent. Sometimes it works and sometimes it doesn't. When it doesn't work, I have to turn the TV on and off several times and then it will work. Then sometimes the TV just turns on by itself. We have a Samsung technician coming tomorrow to check it out - hopefully I can post the solution...
1466008
Try pushing different buttons on the remote. Mine is not in front of me but I seem to remember I had to do that. Also, make sure you have the positive and negative cables correct. You are using 12 volts, right?
998490
so far I can only do it with remote. If there is another way I haven't figured it out yet.
2026345
We had the same problem. Our remote was junk and fell apart. Tview wanted $90 to replace the remote. I haven't been able to get a universal remote to work with it either.
217048
Dealing with the same problem. It started happening about a week after the remote stopped functioning, so I assume it's something related to that.
1842525
I had the same problem; the remote doesn't communicate with the frame, and there is evidently no longer customer support for the product. However, I was able to program the frame using the buttons on top. It took a little while, but the frame does everything I want it to do. I hope you can get the frame programmed to do what you want it to do.
473501
I bought a refurbished unit and the remote worked fine. I think I would return it if it's not functional.
268594
I can only assume that your programming has been corrupted. You should try re-programming the remote or call your original installer who programmed it who may have the program backed up and would only require a reload.
543749
I hope this is the issue I'm having. I've already had the technician out last week to replace the main board for this problem. The remote seemed to have worked for 5 minutes, like you said, and literally as he was leaving my driveway I tried to change the source and the remote didn't work again! I was so frustrated, and thanks to you I will be geared up with this information so perhaps he can fix it this time!
323748
There is a reset hole on the back of the main unit. Get a pin and put it in the hole and press down gently. Make sure the batteries are in correctly on the remotes and the main unit. That should take care of your problem.
1878578
Tracy:I understand your frustration. However, there is a workaround. Start the presentation and click *once* on the slide show screen (not the presenter mode screen). This will then send all the commands to the slide show screen. The remote will work as expected then.Hope this helps,Craig
2095860
Be sure u r using remote properly....if u r sure its malfunctioning replace unit.
667087
Clear the memory and start over programming the remote. I needed to do that as I had a similar issue.
2078335
it's not frozen. if you migrated your account from older remotes then recent firmware upgrade causes this issue. call harmony logitech support, over the phone in 2 minutes your remote will be working again ;-) good luck
865216
Yes, I tried pushing the MENU button to no avail. I have tried all the buttons without success. I have located someone who is willing to sell me their Remote. I will probably take them up on their offer. Thanks for our suggestion
1575422
Make sure the volume on the box itself is turned up. I had the same issue, I thought, then after adjusting the volume on box itself, I found that the remote worked again. Hope that solves your problem.
294663
You need to make sure the remote is compatible with the system its self. Sometimes they are compatible sometimes not. Just make sure remember ita the system and the need control uou need to varify.