My pen display has gone dark. Evidently I'm not alone with this problem. Does anyone else have the same problem?
290246
I had the same problem with my 8gb Echo. I opened a ticket with Livescribe support, my pen was still under warranty, so they sent me a free replacement, I sent back the defective one via the prepaid mailer they included. Others not under warranty have been offered discounts on new purchases.
290247
I had one that had the same issue. I called livescribe and they replace it.
514391
It appears the backlighting is disabled (no light even pressing the 'sun' symbol) until the keyboard is paired with the ipad although the keyboard has been turned on & before pairing the devices? Please confirm if this's defective? Thank you.
879126
I have mine for about a little under a year and have had no issues with it...until today - I noticed that I do in fact have a dead pixel. I will be sending this product back and this will be my 3rd monitor from them.
466164
Does not seem to work w/ digitizer pen (eg. on onenote). Tried on my Lenovo x230t... works on laptop, but not on external monitor (doesn't recognize eraser tip or pen button). screen is very sensitive though... can use anything to write on it.
1649347
I have replaced two screens so far and I have not had a problem with my s pen on either device it may be a connection problem when you reattached the screen ......
1756899
I just got it, I am trying to figure out how to get it working. the screen is dark and barely I can see anything. I contacted the company to get answer, I dont know what to do. first time when I bought the small one, it worked good, till it brook, this time, I thought, I would be the better one but so far, it is not working
1399107
I tried it and it did work. I used a regular black ink pen. You may have to go over it another time to make sure it's dark enough.
924772
View looks good on mine. I would try a new battery to see if it helps. Using backlight helps as well.
2005515
Yes and No. I first noticed the screen going off all the time. So I went to system settings and clicked on "Display" and then "Sleep" and up'ed the time to 5 minutes. No problem then except it dimmed down occasionally and just a tap got it back....Jamie Jansen
2036836
I was told to reload the software update & believe I lost power before the update completed... now I have a fancy "dust collector" as I cant even get it to power up(although I can here it going through some type of start-up process) but the display doesn't show anything now ...not even "Hello" on the front LCD!!??
856070
Yes, the writing is clear when written on paper. Since the light attached to pen is mini backlight, I am sure it is visible under any black light but don't quote me on it. I have 5 pens left and probably won't use them and it'll go to waste, I could send you two to sample if you are interested.
316073
I'm not too sure if your mouse is defective. I've been using this mouse for while and it's been fully functional for me. I would try switching between user profiles on the mouse which also change the color of the mouse lighting. It may also be a software issue.
1224111
Hi Amelia!If you have the pen in your shirt pocket while you're running it then no, typically the light won't be visible for the most part because it will be on the back side facing you. If you just have it laying on a table, for instance, then yes the light will be visible unless you carefully cover it with some black electrical tape or something similar.Hope that helps!Joe
2161230
I just recently had my screen replaced and the technician said the install went great but (and there always seems to be a but) he is having trouble getting the backlight to work. The screen is on but dark. He is trying to figure out a solution.
1857251
Contact Wacom, they have incredible customer service. My pen has worked absolutely fine since I received it.
2177952
My pen has never had an problems. I did have a problem with another one and called the 800 number on their website. They were very helpful and we fixed it. It's been a while and I don't really remember the issue. Good luck!
143549
Mine did same and then went dark after 5 months. I did contact manufacturer and they replaced it.