I just received the product and the pump is not working, anyone having difficulty with this?
301067
Hi Trinta, Great question. Thank you for asking. Sometimes during shipping an air lock can form. Simply tip the bottle upside down and shake to remove air lock. Once the air lock is removed the pump should work fine. Sorry for any inconvenience. We are committed to 100% customer satisfaction! Continuous use of Opus Elite has been giving our customers amazing results!
301068
Turn the bottle upside down and shake the creme moisturizer to the pump end. There may be an air lock in the bottle due to setteling of the contents.
1839239
Yes, last two orders the pumps are not working. I have been using these for about 2 years and no issues. Then when the first one came and I could not use it and my boyfriend also spend a long time trying I figured it was a fluke. Now with the second order and not working I am not so happy.
1684510
I had the same problem this year. Look on your tube and there are videos on how to clean it out and get it running again. the isnt much to the pump so its pretty easy to fix without having to buy anything.
2050880
Should have a 1 year warranty and what is the problem with it... pump not working?
474388
We had the same problem. Tried to contact the manufacturer and they were no help whatsoever . We were told there is no warentee on the pump at all. It was a very poor product.
1270288
Yeah, I feel pretty sad about that too. I just bought a simple pump, the battery one, and cut off part of the medium-size connector... It seems like a little bit stupid, but it works. Hope my words can help you.:)
737231
I had a problem with my pump after only a couple weeks. I followed some on line directions to clean it and recalibrate it and it worked! Have you tried that? Otherwise I think in the other reviews I found a link to the company and you can talk to them.
752773
This lmachine is wonderful, but if you dont want to have trouble with it, check out if there is enough water in the tank before usd it...If not you'l be worry and get upset that the machine is broken or out of order...To resolve the problem, just put it of and detach the cord behind for 2 minutes and replug it,,,,Then everything will be fine !
2046883
well i would try to fix it myself first by checking all the batteries, check for water in unit etc etc. if all else fails you should let amazon know about this problem see if they will exchange if not move on..
1726388
I truly had no trouble inflating mine...just opened the valve and blew into it. If & WHEN you do get it operationaldon't inflate it until it's taut. Leave it a bit limp. We have gotten 2 summers out of our 6, and they're still going into the pool again this summer. Good luck! If it's still not inflating, send it back...I'm sure the seller will want to know it's not working.
261136
I am not sure what you are asking? Is the pump not working, perhaps clogged up or defect. I have to clean the unit at leastonce a week since I have multiple large dogs. It is not the greatest design, that is for sure.
519975
Mike, had this issue once with my old pump, I accidentally switched the L1 and L2 wires. Mark them first ( for the future) and swap them. I also heard to make sure the internal ground and the external copper ground is attached as well. Hope this helps, once you dial in the timers this pump is pretty awesome.
203027
It took quite a bit of pumping to get water the first time I used it. Make sure the pick up tube is far enough down in the water. Also could be a defective pump. Hopefully this was helpful.
1071989
So they just contract and stay contracted? Has the pump worked for you before or is this the first time you're using it? First, I'd make sure all the parts are connected properly (push firmly at each connection), especially the white valves underneath the flanges. If that doesn't help, inspect each part of the kit (valves, diaphragm, tubing) for any tears or holes. Do you have any spare parts you can swap out to see if it's one of your parts? If none of the above work, try using the manual pump with the kit for now and call Customer Service. It may be your motor. :( I had problems with suction a few times but it was always the result of forgetting to properly assemble some part, probably because of sleep deprivation. Hopefully it starts working for you soon!
1761301
I am not sure what the problem is. When I use mine while I am spraying I continue to pump when I feel like the pressure is letting up.
1684509
Let it heat up completely. Sometimes the pump will get stuck. Does the pump make any clicking noise when you press the button. Keep trying. Sometimes it takes a while for it to free up
440928
Sounds like it needs to be cleaned. Follow the directions for cleaning that came with the pump, and go through the process twice. Good Luck! I've had the same problem after several years of use at which point the pump just seems to wear out.