Why is my cream bassinet missing the restraint strap and it did not come with any bows?
277751
It's really a 3-in-1 product now...no rocking, no upright playard. I just called Tomy (the parent company of The First Years) and clarified two things. First, ours (manufactured 2/2014) does not rock. The government decided that it might tip over if someone pulled on it too hard. (It's called gravity...) Second, it no longer has the seated-upright playard option, which is what I believe the restraints were for. Ours has bows on the basket but not on the changing table - I'm willing to bet the govt told them to take those off, too. The rep was helpful and apologetic and - since preventing the bassinet from rocking is not yet mandated, and our box explicitly said the bassinet rocked - was able to send out an "old" pair of legs for us so that it will rock. She was not able to offer any suggestions for the playard since it sounds like that's a change to the entire carrier piece. Hope this helps someone else. We thought we were going crazy at first until we realized that the plastic legs look different than what's in the manufacturer's photos.
318615
It doesn't come with a bassinet, but you can purchase one as an add-on through the Guava website
1761577
I received something like straps or netting. It wasn't attached or connected to the table or chairs in any way. I never figured out what it was for or how to use it. I thought I may have gotten it by mistake.
1854376
It comes with one bassinet and one seat. If you need additional seat you need to buy Bugaboo Donkey Duo Extension Set. You can find everything in our store. Fashion Mom store.Thank you
1106812
Hello. Your best bet is to contact the seller. I ordered this one in December 2014. Prior to the bow arrival, they contacted me by email. If it's not listed here on your Amazon account. Sold by sososhoot, Amazon Market Place. Hope that helps.
273249
BE AWARE!!!!! The Rack DOES NOT include the bows or the arrows!!! I was misinformed and thought so too...
1493033
I wish I could help, but it's been over months since I bought it, & it's been at my granddaughter's ever since. I seem to recall it had some plastic ties holding it flat for shipping. Maybe that's it?
382632
I bought the same thing from Costco and love it but it did not come with the extra heavy piece of fabric. Not sure what it could be.
1133455
No it doesn't. There is a belly bar available which you can order separately but I'm not sure whether it's only for the regular seat or if it also fits for the bassinet.
538057
Bassinet was included with out purchase. Bassinet is the actual seat that transform with a couple of strap releases. We enjoyed having the bassinet option being included so we didn't have to spend extra moola =)
1062893
Try American baby company for the bassinet sheet. Not sure for replacement pad.
882533
Mine didn't have straps either - I didn't think the model I ordered came with straps.
1342810
Unless it recently comes with a cover (per Peter Bell's comment) it did NOT have one when I received it. I still love the mattress though......... :-)
1337947
There is not one that comes with it. Don't know why you couldn't use stay straps and a bath caddie and fix one up. Just a thought
1758230
I remember thinking mine was missing as well but it was in the package , if not just go to you're local hardware store and get a wooden dowel rod , excellent kite for kids , very easy to fly requires very little wind
2225912
It may be a little big. Don't I repeat DO NOT order this it came incomplete and missing necessary straps
1335677
Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through the vendorissued me a refundanoit would not be in the original the red color. . Ama Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through... » Read More Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through the vendorissued me a refundanoit would not be in the original the red color. . Ama « Show Less