Same question ,, a differentt approach...unit jammed...there is no place to insert an Allenwrench to reverse direction manually like all other disposals I What can be done to unjam unit
300648
I was a bit upset by this not having a wrench hole too. The manual actually suggests breaking jams with a broomstick down the drain. =/
300649
I was able to un-jam mine, but kept the new one I bought. There isn't one of the "typical" allen wrench "unjamming" features. However, as I recall I pulled it out and by putting my hand in and trying to rotate the "innards" was able to find the offending piece of metal wedged along the outer circumference and get it out. Then it was fine - and I reinstalled it. Try that first before ordering new. These are smaller than typical units - in my case the sink is smaller so this unit takes up less cabinet space underneath. If you have to replace it, I'd suggest getting the same unit and not getting one of the larger units you find at Home Depot etc. Hope that helped! I was able to un-jam mine, but kept the new one I bought. There isn't one of the "typical" allen wrench "unjamming" features. However, as I recall I pulled it out and by putting my hand in and trying to rotate the "innards" was able to find the offending piece of metal wedged along the outer circumference and get it out. Then it was fine - and I reinstalled it. Try that first before ordering new. These are smaller than typical units - in my case the sink is smaller so this unit takes up less cabinet space underneath. If you have to replace it, I'd suggest... » Read More I was able to un-jam mine, but kept the new one I bought. There isn't one of the "typical" allen wrench "unjamming" features. However, as I recall I pulled it out and by putting my hand in and trying to rotate the "innards" was able to find the offending piece of metal wedged along the outer circumference and get it out. Then it was fine - and I reinstalled it. Try that first before ordering new. These are smaller than typical units - in my case the sink is smaller so this unit takes up less cabinet space underneath. If you have to replace it, I'd suggest getting the same unit and not getting one of the larger units you find at Home Depot etc. Hope that helped! « Show Less
300650
1) shut the switch or turn off the circuit breaker. Use a very long screwdriver or a long piece of metal or wood rod to physically move the plate inside the disposal to release it form what is holding it. Use a flush light to see and remove hard seeds or any obstructions. Then located a red reset bottom located under the unit. press it. turn power on. unit should restart. if not - try again.
300651
I was able to un-jam mine, but kept the new one I bought. There isn't one of the "typical" allen wrench "unjamming" features. However, as I recall I pulled it out and by putting my hand in and trying to rotate the "innards" was able to find the offending piece of metal wedged along the outer circumference and get it out. Then it was fine - and I reinstalled it. Try that first before ordering new. These are smaller than typical units - in my case the sink is smaller so this unit takes up less cabinet space underneath. If you have to replace it, I'd suggest getting the same unit and not getting one of the larger units you find at Home Depot etc. Hope that helped!
1897552
Use a BIG Hammer...that is what I did. This thing is a piece of junk and Hammacher Schlemmer suggested I send it "back" for a refund/replacement. Send it back with all my data loaded in it...RIGHT! Sounds like part of the original design to me...the default PIN timer lockout must be working Great!!!
845496
I had the *exact* same issue. I learned by tapping the unit on the side until the handle jiggles up and down makes it much easier to then simply lift the handle off the top. **UPDATE Fe b 20th** Nevermind, it has now become almost impossible to remove the handle. I now loathe trying to remove the top since it could take anywhere from 3 minutes - 10 minutes... along with a bruised palm of my hand.
1701405
Hello Jane, I am so sorry to hear that. I would first try to see if the seller on Amazon.com is willing to replace unit and if not please contact me directly at Jimmyjane.com. I will need your proof of purchase, and we will need to go through the return process of having the unit evaluated before we can send out a replacement. Mike.
1323824
loosing the screw that hold the unit to the flange. Pull it right down.... push it back in during install
1513458
I'm waiting for my second replacement unit now. They've already acknowledged that this is a design defect and that the project has been redesigned. Contact customer service again, request another replacement and ask for the redesigned unit instead. There's nothing you're doing wrong and I'm not aware of a way to fix this. I took the first one apart and it's just cheaply made with plastic gears and an undersized motor that don't hold up.
975636
Apparently I may have put it together incorrectly- the thread on the quick connect wasn't working. 1 responder said that I flip flipped that part. I haven't tried to redo. But I replace the quick connect with a brass one- Home Depot should have them- no issue, but try every way to attach the part that goes from the unit to the garden hose- if it works well. You should be good! Good luck! I am here if you need!
1960107
My old garbage disposer had the EZ mounting system which I prefer over the three bolt system. I have been able to attach the Waste King with my existing mounting since I didn't want to pull out the old one from the sink. I had to use the rubber flange that was in the box. But you need the special key provided by the manufacturer of your old disposer ; if not available, a screw driver can do the job. You have to put it through one of the hole and pull it and turn counter clockwise to remove the old disposer, and do the same thing clockwise to lock the new one. Since a disposer is a heavy piece, you will need to work with both hands, holding it with one to align it through the sink hole, and use the other one to lock the thing, it is not as easy at it seems. If you can put a piece of wood or anything that can hold the disposer, it will be easier. The same with the three bolt system that I don't like because you have to use a flat screwdriver to turn the bolts, and you will find out pretty soon that one of the bolts is behind the disposer, and you cannot see it unless you lie down in the pantry. Furthermore, you will have to align the disposer correctly using just enough turns on each bolt. With the EZ mount, it align automatically. Hope that these informations are useful.
1217725
On the drill there is a small yellow button on the underside. You should be able to switch it into three different positions forward off and reverse. If that doesn't happen you may have a defective drill
508370
Actually I had the same exact problem. I had to straighten the hose and razee unit then it worked. Good luck.
1560321
We've had the same problem. Ours worked for a few months and stopped rolling. It's been a while since we've messed with it again but I recall finding a fuse on the appliance but we haven't had a chance to really figure out what's wrong with it. Now that you've reminded me of this, I'll try to figure it out and let you know what we find out; again, if we can find the time for it.
351830
I had no trouble with any of mine (I have 3 units). Just make sure they are right side up-first time I tried putting them in up side down.
659310
I am the worst at this type of job. It sat in the box for 60 days because I was too afraid to try. Finally one day I got up the courage and was completely surprised how easy it was. I didn't need anything additional because I used the electrical cord from the old disposal which also let know which wire went were. Good luck! I hope this help!
843909
I had a problem with the flush handle assembly occasionally sticking in the down position after flushing. The water would continue to run until you pulled up on the handle returning it to the rest position. During this time it became hard to push. I removed the handle and cassette associated with it and shot silicone spray through the handle shaft into the cassette. Now it works like it was supposed to. I don't know if this is the source of your problem but I would hear the toilet running occasionally and found this lack of lubrication to be the problem.
961649
I was able to tighten mine up so that it does not turn at all. Make sure any old gasket or caulking materials are cleaned from both upper and lower surfaces. Use proper tools to avoid damage to the unit. If you feel that you will break the tightening nut or damage the threads, try a little "Loctite" between the upper portion of the nut and sink. You can get a replacement nut if things go wrong!!
471268
Stick a small screwdriver in one of the drawer's screw holes. Angle it and pull the drawer out. Or you might try tilting the unit forward and shaking the unit to get the drawers to roll out
658762
She has me unplug the unit, open the waste receptical and on each side of the end of the track there is a white plastic thing. on the side of it you can push and it "clicks". She had me do that 7 times on each side and then re-plug in. Ta-da!!!!! It worked again! Never heard or done that before and LM has replaced at least 3 for me in the past 5 years for not working! So next time your stuck...try this!