Return policy? What's the return policy for this mattress? Can I return it at no cost for a full refund if I don't like it? And how do I return it once it is out of the box it came in and has expanded much larger than the size it was shipped? Return policy? What's the return policy for this mattress? Can I return it at no cost for a full refund if I don't like it? And how do I return it once it is out of the box it came in and... » Read More Return policy? What's the return policy for this mattress? Can I return it at no cost for a full refund if I don't like it? And how do I return it once it is out of the box it came in and has expanded much larger than the size it was shipped? « Show Less
305711
Can you not return it via UPS and the Amazon preprinted label? I was able to return my full with no problem. I did buy two plastic bags from a local storage company. The UPS guy gave it a strange look, I helped him carry it to the truck, but he took it (whew!).
305712
Actually I did return it. I wrapped it in plastic myself without much trouble and UPS picked it up. The only issue was that they told me when I contacted them that 2 from ups would p/u and it was just the driver, so we carried it together. I am waiting for the refund now and have ordered another mattress which I hope will not have the same issues.
305713
Elizabeth, Ups guy will come but he will not pick up he mattress. Experience! You need to talk with amazon large item department. They will schedule pick up with Ceva freight company. It will cost you around 60$. Which u might able to waive if you think item is not as described.
305714
Hello Friends, Amazon's large item department arranged pick up of my queen size mattress through CEVA logistics (not UPS as UPS can not pick up this size package). I bought queen size mattress cover from JC Penney (13$), its waterproof/dustproof vinyl/plastic material. Amazon gave me one time exception to pick up this mattress without any charge. They told me its not amazons fault. I think item description is not clear on this product, or i will say mattress is something not you buy online. Again soft for oen is hard for another. But overall it worked out fine. I am still waiting for amazons return acceptance and refund. I will update you. Thanks, DK Hello Friends, Amazon's large item department arranged pick up of my queen size mattress through CEVA logistics (not UPS as UPS can not pick up this size package). I bought queen size mattress cover from JC Penney (13$), its waterproof/dustproof vinyl/plastic material. Amazon gave me one time exception to pick up this mattress without any charge. They told me its not amazons fault. I think item description is not clear on this product, or i will say mattress is something not you buy online. Again soft for oen is hard for another. But overall it worked out fine. I am still waiting for... » Read More Hello Friends, Amazon's large item department arranged pick up of my queen size mattress through CEVA logistics (not UPS as UPS can not pick up this size package). I bought queen size mattress cover from JC Penney (13$), its waterproof/dustproof vinyl/plastic material. Amazon gave me one time exception to pick up this mattress without any charge. They told me its not amazons fault. I think item description is not clear on this product, or i will say mattress is something not you buy online. Again soft for oen is hard for another. But overall it worked out fine. I am still waiting for amazons return acceptance and refund. I will update you. Thanks, DK « Show Less
305715
I just talked to Amazon Customer Service (the 1st agent had to trasfer the call to the Large Items department I believe).Within 30 days, if I'm not satisfied with the mattress, I can return it and the amount to be deducted from my refund is $59, which is whatever the carrier charges Amazon (I'm in Dallas, Texas).Amazon is able to send a carrier that would take care of this large item, instead of UPS.Hope this helps.I think I'll go to a couple of retailers in my area, and then make a decision.
305716
I'm still waiting for my refund to be processed, but for anyone currently questioning this, UPS just picked up the mattress-- no charge as per Amazon's return policy. We got the 12" and the mattress quality was superb... but we also felt it was way too firm to be a "medium". Ours luckily had a defect so we didn't have to pay return shipping costs (if you just don't like it, you still can return, but Amazon will charge you a fee to return it). Hopefully the next one will be the right one!
1944636
Hi John,Our return policy can be reviewed in full here: http://www.amazon.com/gp/aag/details?ie=UTF8&asin;=B007JL37N0&isAmazonFulfilled;=&isCBA;=&marketplaceID;=ATVPDKIKX0DER&orderID;=&seller;=A2EWV2F6W3KVX6&sshmPath;=shipping-rates#aag_shipping.Please note that while you are able to return the vanity within 30 days, you would be responsible for there return shipping cost. This amount is quite high, given the weight of the vanity. We recommend that you make sure this vanity will fit in your space prior to ordering.Thank you!Kitchen Bath Collection Hi John,Our return policy can be reviewed in full here: http://www.amazon.com/gp/aag/details?ie=UTF8&asin;=B007JL37N0&isAmazonFulfilled;=&isCBA;=&marketplaceID;=ATVPDKIKX0DER&orderID;=&seller;=A2EWV2F6W3KVX6&sshmPath;=shipping-rates#aag_shipping.Please note that while you are able to return the vanity within 30 days, you would be responsible for there return shipping cost. This... » Read More Hi John,Our return policy can be reviewed in full here: http://www.amazon.com/gp/aag/details?ie=UTF8&asin;=B007JL37N0&isAmazonFulfilled;=&isCBA;=&marketplaceID;=ATVPDKIKX0DER&orderID;=&seller;=A2EWV2F6W3KVX6&sshmPath;=shipping-rates#aag_shipping.Please note that while you are able to return the vanity within 30 days, you would be responsible for there return shipping cost. This amount is quite high, given the weight of the vanity. We recommend that you make sure this vanity will fit in your space prior to ordering.Thank you!Kitchen Bath Collection « Show Less
1829235
Call amazon customer service and they should give you a full refund, as they did for me. I too, was fooled by the reseller's bait and switch tactic. When I called amazon customer service, my agent said he could see multiple similar complaints in the history. He immediately. Issued a full refund and even told me that I need not bother returning the product.
490841
It depends on the reason why you are returning it. Amazon will let you return it if it is defective without question. If it is more personal that you just like it, Amazon may permit a return. Contact customer service for a more specific answer.
966920
I had ordered a full size and it was to have come with the same size _ full mattress but my frame was broken uponreceipt so I returned mine back to Amazon. Never ordered one again.
671756
Sharon, before you sent it back I hope you followed the return procedure on the website. As long as you did, you will get your refund once they have recieved and processed the item. That usually takes about 1 week (based upon past experience with my own returns). Depending on your reason for returning it, they may deduct a restocking charge. Was something wrong with the item or did you just not like it? Either way, sorry for your negative experience and I hope your return is processed soon. Best wishes to you.
534040
All I can suggest is that you send it back.I don't know much about return policies, but you should be able to do something.
614425
Thanks for submitting your question, As of today January 23, 2014 this item is sold by Amazon.com and various sellers. Amazon's policy is - item must be returned in new condition, original packaging and accessories, within 30 days of your delivery date. While some seller's carry the same returns policy as Amazon.com, others do not. If you purchase from a seller, you would need to contact the seller directly to arrange a return. You can do so from you account under the "your orders" section. I would suggest having a look at each seller's help page for further information. To view each seller's detail page click on their name and "detailed seller information" then scroll down to the returns policy section. Have a great day!
437375
Can't find any warranty info, so I guess I'm out of luck. When checking their shipping info and policies, it says they use the Amazon return policy, so you have to return the item in "new" condition in its original packaging. But since I've used it for about a month, I don't think I can return it. Just not worth the trouble to fight with them.
343996
11/5/2014Good Morning Erik,Unfortunately, due to the adult intimate nature of the item there are no returns. But, you should contact the store you purchased it from. I think the answer will be the same as Most stores will not make a return.Thank you,Customer Service Dept.JoyToyShop
534683
I just ordered one , so I'll let ya know when I get it. Hopefully its just an open box return. Too bad you cant go look at them . The Amazon Warehouse is an affiliate of Amazon.com , so I assume they are reputable and you can return it if not satisfied.Bob
193446
Confirm the return before you buy. If something goes wrong, it is a real mess to return. Also, it is very very heavy, so be aware of that.
1293687
Hi, Doug - I ordered the Full mattress - need to correct my review. I wouldn't recommend since the mattress in and of itself is 5" high. Contact the folks at Tuft and Needle for another option. They are quite helpful. https://www.tuftandneedle.com
1654745
Did you email the seller? Because this question is going to people who purchased the thread, not to the seller. We can't answer about the return policy, only the seller can do that.
1635837
I can't tell you what size it is because like others have stated, I never received mine either. Same familiar story. They said it was damaged in shipping and asked me if I would like a replacement or a refund. I told them that I'd like a replacement and the next day I got an email stating that I would be getting a refund. I did get my refund, but don't know what's going on with this seller. I guess they don't really want to sell their product.
350162
If it is in good condition you should be able to return it for the full purchase price. Then you can buy different one.
1622459
I'd return it! If it came fr Amazon they need to know & if it came fr one of their vendors they need to know! What a waste. Go up your acct online & look up your past orders & click to return it! I've had mostly good but a couple bad packaging experiences. They often send follow up emails to rate just the packaging on irders. They care about that stuff. Do it!