When I refilled my unit the water kept flowing and flowing. I don't know what to do. At this point I can't plug it in.
290221
If you mean that the water keeps coming out and overflowing the bowl then check that the float is not sticking on tank plug. If you mean the pump keeps going and shooting water into the bowl that's what it is supposed to do.
290222
Kathy if you can return this item do it . I had mine less than 30 days the water quit flowing from the fountain and it is not a sanitary unit. pull the top off check the location of the pump and the wires as they will hold the top up if you dont have in correct position good luck I threw mine in the trash . lesson learned ordered a Zen from amazon
1777971
If you have the water discharge connect to a external pipe, then the connection was loose. This will be the best guess from me.
825660
Try this. Open the filter up and manually fill it almost all the way up with water. Then close it back up. Try to plug it in and ensure that you have the valves in the open position.
1830289
I've had the same problem! It's impossible to get the water out too! Could there be a missing gasket? If you get an answer, please let me know. Thanks!
794040
Call watts. They were very helpful. Be prepared you might need to call a plumber.
1729484
If the tank won't fill, but water flows out of the faucet, then you did not hook up the water correctly. You connected it to the tank outlet/faucet, instead of the tank inlet.Best of luck! The written instructions worked perfectly for me.
227489
there is a plastic insert in the hose which regulates the flow of the water . maybe it has something blocking the flow . take that plastic insert out . maybe that might fix your problem
125970
It sounds like some water has leaked into the unit making it unstable. I've had this problem and discovered that the seal around the top was the problem.I actually had to pry it open enough to get the water out and then re glue it. Good luck.
584081
Make sure you put the water in first, then plug the cord in. I found that out once when I had plugged the motor in, but didn't have water in it yet. Then I added water, and nothing happened. Water first, then plug it in. Good luck
252919
Try open and closing the water door you may have to do a few times. when new or you youse a lot of water at once.
910039
I'd contact the manufacturer or get Amazon to do that for you. First try unplugging it and starting over like it is new. It is designed to automatically shut off when it runs out of water and mine has done so probably a hundred times already since I've owned it. I just put more water in and away it goes again. Make sure you don't put too much essential oil in it - that can clog the works and you can run vinegar through a steam cycle once and a while to keep it clean and functioning properly. Wipe out with clean cloth or paper towel - don't let water get near the base or plug in (make sure water never overflows when you are filling it). I'd contact the manufacturer or get Amazon to do that for you. First try unplugging it and starting over like it is new. It is designed to automatically shut off when it runs out of water and mine has done so probably a hundred times already since I've owned it. I just put more water in and away it goes again. Make sure you don't put too much essential oil in it - that can clog the works and you can run vinegar through a steam cycle once and a while to keep it clean and functioning properly. Wipe out with clean cloth or paper towel - don't let water get near the base or plug in (make sure... » Read More I'd contact the manufacturer or get Amazon to do that for you. First try unplugging it and starting over like it is new. It is designed to automatically shut off when it runs out of water and mine has done so probably a hundred times already since I've owned it. I just put more water in and away it goes again. Make sure you don't put too much essential oil in it - that can clog the works and you can run vinegar through a steam cycle once and a while to keep it clean and functioning properly. Wipe out with clean cloth or paper towel - don't let water get near the base or plug in (make sure water never overflows when you are filling it). « Show Less
1722259
Hi Melanie, Sounds like somethings wrong. I put mine in the water first, then turn it on, & it runs.
1799184
Possibly a defective unit? I think if you have good connections that do not leak, beyond that I would return the unit for another one. My unit has worked great from day 1.Good Luck, Dan
1687097
definitely should not fill up with water. make sure the unit is connected (tightly) to the water valve (not to a hose). If tight and you still get water inside the unit, I'd send it back for a replacement
799176
I had a similar problem, but it was due to my cross-threading the water supply hose. I was very careful, and it appeared to be threading straight, but it was not. I changed the water supply hose (plastic) to a new one, and the problem was solved. It was user error and not due to product.
1556939
Try by passing the float switch by plugging the motor in directly. You may also need more water. Sometimes they vapor lock when they are new and the water can't get to the switch.
1075676
You probably have checked this but just in case, there's a red switch in the back, make sure your water tank is placed correctly and the inlet/outlet piece's spring is moving freely. If you've checked those things already I would probably go for the diffuser assembly to make sure it's correctly attached. Hope I could help!