Hello, I just got my package, but the Itam have some damage, the cover have rupture . how can i do ???
288324
If the cover is cracked or broken, contact amazon and ask for a replacement. The ink willdry up and the foam will ddeteriorate. They are very honorable with their customers. My item lasted many many years. Enjoy yours.
976697
Mine had a rip on it too. I didn't look into replacing it. I certainly wasn't going to return it since I put it together. I would like another also.
231437
I have the same problem. The foam is now buckled under the cover. Lots of money for inferior cover.
1868607
If its cracked, you can have someone fix the screen. I wouldnt bother and return it asap tho. Its flimsy as iz.
529489
I bought the same brand protector for my 3DS and the life time warranty means that you have to send the damaged part of the cover to their address and pay for the shipping of the new cover. And the shipping is ridiculous. If I remember right you minus well just buy a new cover 'cause it's lower price. It's been two years since I got it. Keep your invoice to else they'll not replace it.
358578
Contact the seller and let them know . You should be covered ! My 2 are still rolling strong for over a year now .
1673662
I would suggest charging it a little longer. If it does move after that, then it must be damaged.
2006166
I'm glad Amazon was able to give you a refund! I assumed since my covers were labeled a final sale that I wasn't entitled to a refund, but it certainly is worth asking now that I've heard about your experience. Maybe if enough of us speak up, Amazon will no longer allow them to carry their faulty covers.
2224727
Yes...Mine had some damaged, and after calling the company, they replaced it, at no charge...You should call them, Good luck, Bily
659185
One of the answers I read here was that you need to remove the cover. Hope that helps.
554588
Sorry, Donna, I have lost all of the packaging and paperwork somehow. But I would contact the manufacturer and describe the damage, to see what kind of warranty is available.
1091397
I just got mine a couple days ago. The face protector is damaged. It has a glue or fog on it that i caint get off. I need to find out how to replace it?
1179893
I opened my unit over a month after its arrival and discovered that it was damaged during shipping :(Called Better Health and explained the situation they replaced the unit and UPS covered shipping !
1027335
I doubt u can. Send the complete box back and get a new one, that is what I would do.
1099335
i had a similar situation ,but my case wasn`t even a cracked , just a little bit on the side where you don`t even see it , but after i contacted seller and explained them , they just asked me for a pictures of the damage and Yes, they did send me a new one. I`d definitely give a 5 star for the customer service
1628310
My advise? Return the item ASAP. Mine was also damaged but since I'm using it outside the US I took a chance and repaired it. It has been a nightmare, it is just not working properly and I've spent over $200 USD in repairs so far.
1620463
Maybe go to refund on Amazon purcahse and that will lead you to contact seller, where you can send them a message.