I ordered the downtown 3 Indoor Arcade for Christmas and the nets to the hoops are already broken in 5 days. How do I get replacements?
301627
you have to contract amazon when I buy that idea last year it did not work at all so I had to send it back for my money back
301628
Call the customer service number listed on one of the inserts that came in the box. It is either there or in the instruction manual. I had received this and the glass scoreboard was shattered upon opening but I called customer service and they were very helpful and I received a replacement board within two or three days. If you don't wish to mess with calling and delivery, multipurpose stores such as, Meijer, Walmart, Target, usually carry replacement nets for many sizes of basketball hoops. Good luck!
301629
Call customer service. We ordered this last year for xmas and the electronic scoreboard did not work. Customer Service was helpful and the replacement part sent in just a couple of days. Another option for the nets (assuming you are talking about the nylon and not the actual rims) is to tape to the rim. I did this because I found the nets loose and always slipping off - black gorilla tape did the trick.
2232521
good luck cause I couldn't get replacement for mine either. I e-mailed the manufacturer and they never responded. Amazon gave me some credit and we just are making do with it since I still have most of the pieces. Looks like you can get someone to make something out of wood tho if you know a carpenter. Bad deal for these things!
1002832
I got an answer from Sahara Pacheco at : Sahara Pacheco <Sahara@alpan.com>She asked me the info on the defective pieces and she said she will send replacements. Not sure she will do it because it's been awhile since she replied to my email, but it's worth trying.
1653100
Same thing happened to me. I googled their email address and asked for a replacement "swing arm." They asked for the model # and had it in my mailbox in 2-3 days. Was very reasonably priced as well.
1826628
I was able to get replacement balls here: http://www.hapetoys.com/us/en/contact They charged me 5 bucks plus shipping.
31147
I would imagine the manufacturer only could help with the rim replacement as its base that bolts to the backboard is custom size. I purchased 2 of these in June. Both are as purchased. Well used and not abused. Its a pool toy and as such we do not allow hanging on rim or net and NO slam dunks! I see getting a good 5 plus years maybe more if treated for what it is. A pool toy. Net standard. Any sports store.
1538348
Bad... the same thing happened to me. I got an open-box item. I asked for a replacement and was told the product is no longer available.
1558627
I have not needed a replacement, but I have found similar tips at Lowe's or Home Depot. Take your stick in with you and ask a sales person to help.Jim
1034414
I bought a new net from modells. It was around $5. Dont throw away rim. Just get red spray paint. Mine went after two months. This product is not worth the money. The cant even put the sticker on.
2126258
You should contact the company you bought them from. I think you should be able to get a free replacement. I bought 3 of these and none of the kids are having trouble with them. They love them.
860549
I am not sure if you still need help. I just bought this toy second-hand and called Playskool giving them the item # or name of item to receive replacement balls. They will send 5 balls for $4. 800-752-9755
1125618
You can't. They ONLY replace complete machines at YOUR cost shipping, and its not cheap. They don't have ANY internal parts for sale. The repair tech only knows how to replace boards. Calling them will get you nowhere. I was physically present in the importers warehouse. They may even recognize me as the only one that's been there!
177401
My chips were wooden, I don't use them, I bought daubers, they're more fun. Also, the plastic bag of the numbers was broken so one ball got lost in shipping, so check yours when it arrives, they sent me a whole new bag of them when I let them know. Thanks!
1038956
Does anyone know where I can purchase a replacement basket? I lost mine and have been using papertowel squares... which isn't bad since I just throw them in the trash when I'm done, just would like to have the basket back.
496786
I found this U.S. Customer Service Email: service@huffysports.com Phone: 1-262-820-3440 Phone: 1-800-558-5234 Fax: 1-262-820-6757 Good luck - I was on hold for over an hour but the guy said the scoreboard parts were on back order - said only $6 for the electronic part I need - hope he got it right
1168098
Try contacting the company directly. I bought my first one at toys r us. Maybe they can help too.
270322
I have not had that happen, but the company has a great policy. If you lose pieces of your puzzle just contact them and they will send you replacement pieces free of charge!