Does this product always get shipped with an ice pack? It is also listed under amazon Prime, which typically means that it arrives within 2 days, is this accurate?
277848
Yes we always ship this with an ice pack. It is sent priority so generally arrives in two days. We do not usually send probiotics on Fridays unless it is winter or being shipped to a local address or on Saturdays unless it is winter. Thank you for your inquiry. We look forward to serve you.Sincerely, Stephanie
277849
No, I ordered several times from different vendors via amazon and first two times it was sent with an ice pack, last two times I ordered, product arrived hot and I was unable to give to my son! Called company and they told me unless, ordered from a physician's office, these so called vendors should not be selling this product and the company is not Liable for how long it has been stored or shelved without refrigeration! We have no way of knowing! I would not recommend, better to be safe than sorry!
1837437
I got it from the seller USAsouthernSTAR. Ordered it Wednesday, January 1 of 2014 and got it on Saturday, January 4 2014. That was regular free shipping; not the prime. So, I expect that if it says it's prime eligible, it'll take the 2 days. Prime hasn't lied to me yet on the couple of things I've bought since I signed up for prime.
1449470
If you order through Amazon and choose Expedited shipping, the product should arrive within 2 business days. The shipping method will be UPS 2nd day. We will need to receive the order from Amazon no later than 4pm EST for the order to ship today. Regards, Customer Service Team
1342132
I use Amazon prime and it ships cold when I use this option. I hope this helps
416140
We do not ship via Amazon. We fulfill our own from the factory 3 miles away. It is fresh from their freezers in the morning the day we ship it to you.
2042150
Hello Karen, We do ship it frozen and we include ice packs, but very likely the product will not arrive frozen to its destination. I hope this answers your question!
1561583
I just ordered this in the summer. It arrived in an uninsulated box with no ice - and was simply a bag of pricey chocolate ooze. I'd say stock up in the winter or find a seller that ships with an ice pack.
1571841
If this has to do with the shipping of the item I can't help you. I am a Prime member and most items I buy thru Amazon have 2 day shipping and handling included.
36524
Vitamin Discount Center via Amazon ships with ice pack I just emailed them Oct 22 2014
154158
I don't personally ship anything through Amazon because I'm not a seller since using the site. If you mean how did it come when I did buy it via Amazon's service once in the past, I believe I did receive it on dry ice. I know for sure it ensured delivered cold just so you know.
1491554
I have prime and got t in 2 days. I think it depends on what time of day you pay and where you live. Amazon.com ships this item and they are really good about getting things out on time. I would be more worried about UPS dropping the ball than Amazon.
1998997
Yes, they are. Amazon does all of our fulfillment so they actually handle shipping the product to customers. Most of the products sold on Amazon.com today are fulfilled by Amazon. All products sold as "Amazon Prime" are fulfilled by Amazon directly. Amazon.com does their own research and they have apparently decided that impact to the potency is negligible when shipped without an ice pack. So, to our knowledge, they do not ship any of our temperature sensitive products with ice packs. I have to admit that there is merit to their method, the research indicates that when a product is new the impact of room temperature is very small (appx .1% per day), so for a new product, you lose about 1% every ten days. Your concern is something that we have been equally concerned about and that is why we reviewed some studies. There have been several studies measuring effectiveness (potency) at different temperatures. We do not know of a specific study for this product, so I will quote a more generic study. At room temperature (74*), you can expect to lose about 1% of the potency for every week at room temperature. Short time frames are alright, you just don't want to store it at room temperature for extended periods of time. I have quoted you the study of leaving the product at room temperature for 1 year, and averaged the 1% across that time period, but the last few months as the product ages are the most impactful. You should feel confident that brief shipping times should only impact the potency by a small amount, and this product is high potency. We still prefer using Amazon to ship product because they turn product over so quickly that it does not sit on store shelves and age. Aging also negatively impacts the potency. We typically turn all of our inventory of this product in 30-60 days so the product is new and potency is high. We are confident that the product will still perform well for our customers even though it is shipped without an ice pack and for that very brief time is not refrigerated.
404653
Amazon Prime is not what it used to be! It used to mean free 2 day shipping.. not anymore. I have actually had Prime items not ship for 3 days! It's not worth it any longer, if you ask me.
1636177
Hello, Unfortunately we do not ship items with ice packs. When a manufacturer formulates a probiotic, they are aware that the product will not be able to be refrigerated 100% of the time. The manufacturer knows that products will not be shipped refrigerated, therefore there is a very decent amount of time allowed so that a product can be shipped and still exceed its potency. Please also be assured that this product is stored at our temperature-controlled facility at all times. As long as your product is sealed and not in direct sunlight, its potency and integrity will not be compromised. We also send probiotics continually to third party laboratories in all months, including the hottest ones, to ensure that the product does hold up to the label claims. So far we have ran into no issues concerning the products. We hope this information is helpful! Best in Health, Jessi V.
2167102
I preordered this last month and since I'm a prime member, I selected 2 day shipping. Just got an email last night from Amazon informing me I'll get it on release day. So, what you may have to do is go back into your order and update your shipping preference. But you CAN get it on release day.
1867876
I received mine on no ice. But with it being in the 20's out I didn't think it would matter since it was a 2 day shipment.
665235
This is Karen from the Seller, Top Results. We have inventory stored in several Amazon warehouses across the country. This helps keep shipping times (and costs) nice and low. Customers typically receive their package in under 5 days, Prime customers of course get the benefit of free 2nd day shipping. Note that it sometimes takes Amazon a day or so to get credit card clearance and it's the number of days from the shipping date (not the order date) that I'm quoting here.