If the canister set comes broken or the latches do not work, are they returnable? If so, who pays the postage?
282405
Yes, mine arrived broken. I reported it on the amazon site, and they gave me a postage form to print out so I could send it back. They pay the postage.
282406
I believe if you log-in to your Amazon account, and go to the Orders, shipped orders page, you can select Return Item to receive information. You may also go to the web site of the item, if not sold by Amazon and see what their return and shipping policies are. Good Luck!
282407
the canister setwas not broken but the latches do not work propelly, they give some trouble some trouble latching and some time come apart. don
136677
No, you can't return it unless you know how to re-vacuum pack it. It ships vacuum-packed and compressed into a small roll.
2206074
They are shipping non-functioning returned units as new. Mine doesn't work. The unit I received was clearly returned by someone else as the box was scotch taped shut and one of the attachments was partially melted.
178233
I never got a hold of them in Canada. They closed at 3 PM Pacific time... the instructions said 2 years and they don't pay shipping either way. It weighs a ton! I talked to a local small appliance repair and it would cost $20 just to look at it with no promise of fixing it if they couldn't get the parts. I just tossed it as junk. Thought I had lost enough money.
2104854
Try to contact vendor and explain the situation. I have both two sets of these and I love them. Never had that happen to me but am pretty sure the vendor might be able to so something.
2272000
I would call Amazon and ask how to send it back without paying postage--they should send you a new unit.
469930
I had mine for one day, the lid locked up so I ended up returning with $50 worth of food in it. I hope you have a better lock than I. Otherwise, toss it, don't waste your good money on buying a part that's half the cost of unit.
1689594
I ordered from Thomas Pottery as well, a lot of items were broken, & we sent all of them back. We will not do business with companies that do business this way.
1596636
I bought this set as a gift. She's had no complaints about them and has used them frequently. You may just need to contact Amazon for a replacement or refund.
95283
I purchased a defective machine. Seller claimed it was in good condition. LCD screen broken, tray broken. I cannot tell you how to operate the machine, sorry.
869464
We actually had a piece break on one of the door hinges. I sent an email to the manufacturer and while it took them an age to get back to me (I believe I sent a second email) they sent us a replacement set and apologized for the delay.I suggest you contact them.
1708064
I believe there was a piece of paper with an address that you ship it to for repair. I'm also pretty sure there was a small fee that you send along with the item for return shipping, think it was less than $5. I've been using mine for about 5 months, with 10 keys on it 5+ days a week. I doubt I'm going to have to look for that information any time soon as this is definitely a quality product.
869466
We actually had a piece break on one of the door hinges. I sent an email to the manufacturer and while it took them an age to get back to me (I believe I sent a second email) they sent us a replacement set and apologized for the delay. I suggest you contact them.
2279481
I didn't have any problem with mine but maybe they rushed a bunch of defective ones out for Christmas.Amazon has a really handy return policy, though, if you have a printer. Keep the Amazon box the thing came in and if there's a problem with it you can print out a "postage due" sheet, tape it to the box and ship it right back at no cost. I did this once when I accidentally ordered 2 of something I only wanted 1 of and thought that was a nice way to handle returns.
2107860
Good luck. Plan on having to return it. I have had three and returned all three because the motor is to weak to move the litter. It has been months since I requested refund which they acknowledge I should receive. Just can't get them to mail it. WIll talk to a supervisor tomorrow. Keep your receipts.
2159419
I would go to best buy. at least you can return it without having to pay return postage. especially if you're not satisfied. good luck
604588
Call the manufacturer. More than likely they will ship you a new set for free. Mine got milk in them (user error) so I called thinking I had to buy a new one. But nope-they replaced them for free!