There seem to be many complaints about glassware arriving shattered. Has this problem been addressed? Thanks! Also, when do you expect to get more salad bowls in stock?
293602
I just received a box of these bowls are at least two of the bottom bowls are shattered. I attribute this to Amazon putting way too much faith in UPS delivery workers. First, both boxes I received today had been opened. There was no attempt to hide this, either. The tape was crumpled and pulled aside so that only the sides and bottom of the box was sealed. I have received damaged goods I damaged boxes from UPS and FedEx - boxes which clearly were damaged by the delivery company. Also, my box of dishes was damp on the bottom. The UPS worker opened my door without knocking (I live in a rural area and often this is more of a convenience than a disadvantage) and before I could even get up from the kitchen table I heard him drop the two boxes (little one on top) and drive away. Amazon provides a feedback page for delivery and packaging complaints. It's on your account page and the items are listed under "Open Orders". Even though the main fault lies with UPS, the manufacturer's box (in which the bowls were well-packaged) was inside a larger Amazon box which had a piece of packing paper about 5'x3'. This was clearly not enough as there was at least 6-10 inches of empty space in between the smaller box and the Amazon box in which it had been packaged. My smaller box of drinking glasses arrived with nothing broken and the it was ONLY shipped in the manufacturer's box. I wonder if the bowls would have done better just sent in the manufacturer's box because there is no way you can transport a smaller box inside a bigger box with no insulation and have the small box stay in its place.
574015
Good news! I just received word from Amazon that they started unloading the container today at about 7:30pm (!) PST. The crystals can now be ordered, however unfortuntely you'll see a note on the product page saying they won't be shipping until the 29th. In my previous experience with Amazon they are very conservative on their "ready to ship" projections, so chances are better than even they'll be able to ship sooner.Thanks again for your patience during this huge mess! Thanks for your support. I'm always here to help if you have any further questions or problems.Rickp.s. Just fyi there is another whole container only two weeks away now.......not going to let this one happen again! :-)r. Good news! I just received word from Amazon that they started unloading the container today at about 7:30pm (!) PST. The crystals can now be ordered, however unfortuntely you'll see a note on the product page saying they won't be shipping until the 29th. In my previous experience with Amazon they are very conservative on their "ready to ship" projections, so chances are better than even they'll be able to ship sooner.Thanks again for your patience during this huge mess! Thanks for your support. I'm always here to help if you have any further... » Read More Good news! I just received word from Amazon that they started unloading the container today at about 7:30pm (!) PST. The crystals can now be ordered, however unfortuntely you'll see a note on the product page saying they won't be shipping until the 29th. In my previous experience with Amazon they are very conservative on their "ready to ship" projections, so chances are better than even they'll be able to ship sooner.Thanks again for your patience during this huge mess! Thanks for your support. I'm always here to help if you have any further questions or problems.Rickp.s. Just fyi there is another whole container only two weeks away now.......not going to let this one happen again! :-)r. « Show Less
313226
that's a good question, as I have tried to buy a replacement bowl because it flew off of my terrace in a windstorm. I could find no one to contact about parts period. unless you do some digging, I would say the answer is no as far as I found. that is the only disappointing thing I have found about the product. Other than that, aside from general sturdiness, I'm happy with it in my opinion it should have been about $100 cheaper for the quality I received. It is wonderful having a table with a fire pit in the center. So with that I've been happy
2172270
Hello Amy,We had originally intended to sell individual replacement bowls, but during the quality control process, we rejected far too many bowls. Hand painted bowls tend to have high error rates and as it turned out, we were lucky to ship the exact number of bowls to stands. We will make sure to set aside standalone bowls in future production runs and let you know when they become available. Thank you for your patronage and we apologize that we could not be more helpful.Best Regards,Choco & Cherry
1452246
If you receive damaged merchandise, return it for a replacement at their cost. Mine came undamaged so I have no complaints with the seller. I, however have chipped the infuser on the edge. I super glued it and it works fine. I don't put it in the dishwasher so it is holding up great. Good luck!l
1280810
Actually, I do not yet have my bowl. I ordered and paid for it, it arrived in several brokers pieces, FedEx honored the claim, Amazon said it would be replaced, and here I am eight months later with no bowl. It's unfortunate that I already purchased all the dinnerware, completer pieces and found a matching crystal set to go with it. I really don't like saying so, but w wouldn't do business with Anderson again. So, no I can not answer your question and I'm sorry
844706
Per other comments, they are fairly fragile if they are bumped or dropped, true. Some items can bounce and survive but these will chip or shatter into pieces. Note: I stack mine in the cabinet but keep a folded paper towel or two between each bowl to prevent any possible chipping. I have had mine 2 yrs or so and all still fine which is a miracle for me!
578618
No,sharon Davis's had a cracked lid,mine was delivered Oct.20 th,76 degrees,and refused.Tracked said it was loaded at Poplar Bluff at 8:20 a.m. Friday for delervery and showed up Monday @ 1:55 p.m.and 76 degrees,it was refused to be returned to sender. Kate Orlow got hers ontime and no damage,2 out of 3,not bad,Huh??????
1044643
I had a similar issue and was unable to find a replacement but managed to have the broken unit repaired. Reinstalling the repaired dish I put a small stainless steel screw above the leading edge to hold the dish in place in the metal brackets. This works extremely well holding the dish in place and still easy to clean. We have had no further problems with the dish. Hope tis is of help. Les Taylor NZ.
1006995
Hi Demetria,I ordered 8 of these and 2 of them were already cracked when they arrived. I have some older ones that are really strong and I thought these would be exactly the same, but the plastic is cheaper and more brittle. I think little ceramic dishes may be okay though. We use them for large orders at my workplace so they would not hold up for us.
205072
Send the company an email. My dishes arrived with one broken bowl and they replaced it .
1892403
I received four plates but three were broken. I called and emailed to have them replaced but never heard anything back. They were beautiful plates, I hope you have better luck.
2155619
Mine arrived in a flimsy padded envelope and was shattered beyond any hope of use. Basically broken in two, with lots of other chunks falling off. Got a refund, crossed my fingers and ordered again. Second time was in the same flimsy envelope, but magically in one piece. I'd ordered from two different suppliers - Akiba Japan and B-Japan. In retrospect, if I were to start over, I'd probably order from Lee Valley. They offer the same stone for a few dollars more, but I have no doubt they would take care to ship it correctly.
1548268
Well, when I had a problem with some tupperware that I ordered from Amazon, it was a little harder to get their customer service to back up the product because it didn't seem like they directly sold it to me. They did finally help me, but it wasn't a direct situation and took a little pushing the phone rep. It wasn't this 3 bowl set. I have been happy with the quality of these, but I would like it if Tupperware would go back to the clear bowls so that you can see what's in them without opening them. Hope that helps!
951109
It's difficult to tell without seeing the glass(es) of interest. I would say it's a break. Now, the question is, and you're right, "how come that happened?". My first hypothesis, the glass was broken before you used it at first. If so, it's a bad manufacturing process and it's bad luck to get it. Since the glasses are delicate, my second hypothesis is that the break happened doing the dishes. In any case, the result is the same and I would suggest you to contact the seller. They are very kind and they even can send you a new batch of glasses. Also, you should not tell people not to buy it since we are a lot, I think, to have a great experience with the Grosche Oslo DuoTherm Glasses. It's difficult to tell without seeing the glass(es) of interest. I would say it's a break. Now, the question is, and you're right, "how come that happened?". My first hypothesis, the glass was broken before you used it at first. If so, it's a bad manufacturing process and it's bad luck to get it. Since the glasses are delicate, my second hypothesis is that the break happened doing the dishes. In any case, the result is the same and I would suggest you to contact the seller. They are very kind and they even can send you a new batch of glasses. Also, you should not tell people not... » Read More It's difficult to tell without seeing the glass(es) of interest. I would say it's a break. Now, the question is, and you're right, "how come that happened?". My first hypothesis, the glass was broken before you used it at first. If so, it's a bad manufacturing process and it's bad luck to get it. Since the glasses are delicate, my second hypothesis is that the break happened doing the dishes. In any case, the result is the same and I would suggest you to contact the seller. They are very kind and they even can send you a new batch of glasses. Also, you should not tell people not to buy it since we are a lot, I think, to have a great experience with the Grosche Oslo DuoTherm Glasses. « Show Less
1968308
No idea how they compare to Nordic Ware, but I've been microwaving Corelle for quite some time. They're chip/break/shatter resistant, so I would not worry much about the dishwasher; I've seen a bowl fall off the counter and bounce, completely unscathed.Edit: Corelle dishes are made of Vitrelle glass.
2207909
My guess is that they are the soda lime glass. Pyrex doesn't do much borosilicate glass in their kitchen cookware in the states. I hear that soda lime glass is a bit more resistant to breakage when dropping. In fact, these came in a box that was completely crushed, and a number of double wall metal pans were damaged and twisted out of shape very badly. The bowls survived without even a chip! Also judging from my mom's heavily used 20 year old set that is most probably made of soda lime (Pyrex switched in the 1940s), they can be very durable, and I don't expect any breakage.