My bottom plastic tray doesn't fit on the assembled cage. All the parts fit and work perfectly, but the tray just falls down.
286718
I have to say that I did not have this problem. My tray fit the cage perfectly. Though, I have to admit I made the mistake of making the cage backwards.
286719
Is the tray warped or a totally the wrong size? Mine was badly warped but I was able to force it in there, and it has gone somewhat back to normal after it being in there for a few weeks.
286720
Did you slide it into the side rails? I didn't realize there are two slots; one for the metal bottom then one for the plastic tray to go underneath. If that doesn't work I would send it back and ask for a new one. If you don't want to wait they sell them at petsmart. Best of luck!
286721
Yes, mine is also very slack. If the tray goes a little to the right or left, it fall off the tracks. You have to slide it in right in the middle and it stays. It should have been built just a shade wider for a perfect fit.
286722
I've had this issue, I modified the cage to deal with it, I have 4 of these cages first time I've had an issue, that's what "made in china" gets us...
345753
On mine, the top was FAR TOO small to fit on the bottom. I don't know if they've corrected this problem, but many reviewers have had to send theirs back because they don't fit together at all.
852105
Unfortunately it does not allow to adjust the tray. My wife also has a similar issue and we were disappointed to learn no adjustment was possible.
1026497
unfortunately I am unable to use the unit because the front cage does not fit properly into the notch of the back cage and since I opened the box after the return time frame, I am stuck with a defective unit with a clear manufacturer's defect. Sorry I cant help!
1997569
I found and after spending several hundred dollars trays that none fit. I did some in-depth research for an OEM parts distributer I found an exact replacement and it fit. While the items listed on Amazon claimed to fit, not so!The final cost was LESS than anything listed on Amazon and it fit.ONE SIZE DOES NOT FIT ALL!
820452
I noticed previous answers gave dimensions of the keyboard tray. If that is not sufficient, try calling Ergotron Customer Service - phone number is on their website. They are very helpful and will suggest an accessory if what is on the original item doesn't work for you. Those accessories are usually available on Amazon.
616063
We've had the same problem. The tray/holder is poorly made and I would not recommend it. We bought it some time back and just recently used it for the first time. My intention is to return it.... as soon as I find a box it will fit in!
1709121
No, this is not the correct replacement for that model. Your model uses a 12 inch tray that doesn't appear to be offered on Amazon. Suggest contacting seller directly to inquire.
545789
Buy a cheap aluminum baking sheet for the bottom to provide a way to keep the cage clean. You can easily lift that part of the cage to remove, clean and re insert the tray!.
2031895
I don't think it does. I am looking at mine right now and I can't see a way a tray would attach. I can't say for certain.
1981298
If the tray is not too deep, you have 30 " for the dimension of the tray, so something like a tray 12x2x12 = 28" should fit. But I havent't tried it
436523
Wow, You've got legs that aren't straight and sturdy huh? Mine are very sturdy and very straight. The griddle is also perfectly level which I was not expecting. Do you have the lower tray put in correctly?
1962507
I would look closely at the many reviews that warn of missing side vents. It is highly likely that the piece will be defective. At that point it doesn't matter what tray it fits on. Buyer beware!
1860055
I'm not sure what you mean- your chinchillas SHOULD just be running around on the tray. The wire bottom of the cage is only meant to hold up the tray. If your tray is not on top of the wire bottom, you have put it together slightly wrong. Note that the wire bottom is easily removable (i.e. by tilting up one side and sliding it out), and that the plastic tray fits on top of the wire bottom. So just put the plastic tray on top of the wire bottom and slide BOTH pieces back in with the tray on top. Does that make sense?
1046732
Check the manual for your product - if you don't have the original, then search online. There should be a list of replacement parts; compare the part number you find there with the number listed for the tray here, WB49X10129. I would search the internet for you, but the learning experience will benefit you.
1618441
I put mine on the bottom and screw it in like I do my metal one. I don't even use my metal one anymore. Good luck. I hope it works for you.
1937928
I don't have this cage (I used to have the smaller version)....so my answer is "generic" and not exacting for this cage. With other cages I have had (quite a few) I have used the bottom grille as a divider. Just need to use snap ties to hold it in place. Or...you might be able to use the bottom shelf as the divider, if the fit is right???? Might require taking the cage apart to accomplish this do this though?????