Has anyone had problems with the motor failing? Has anyone else experienced this same problem?
271649
Yes, we've been using our swing for 7 months and our motor just went today. I called fisher price service center at 1800-432-5437 and they 're sending us a new motor housing for free. All swings are covered for 1 year. When you call have the product# and the date code ready. They can be found on the motor housing opposite side of the battery compartment. They're going to send our part out tomorrow and I should get it in 7-10 business days. If your swing is older than a year, you can order the motor housing at www.service.fisher-price.com for $25.00 NOT including shipping. I hope this helps you!
1766171
I had no problem whatsoever. I just didn't have the machine last very long! .....like 1 1/2 months! ! ! Good Luck. Cyann
1195376
I also had the same problem! I called support line and they said it was likely a broken motor. So they sent us a new motor and (after 3 weeks) a repair guy came. He couldn't fix the bike (because a pedal arm was stuck so he couldn't remove the casing). Called them last week to tell them repair guy could not fix the bike (he also called them). They told us they need to have a meeting to see how to next proceed. That was 7 working days ago. Still no word from them. Not impressed. Let me know how it goes for you guys!!
1328923
Sounds like it's defective. I would contact the company. Mine works pretty well, tho I haven't used one in this price range before. The attachment of the brush to the motor sometimes vibrates loose while in use. I bought a couple of extra brushes so hope the unit lasts a while. The included travel brush is less robust, but performance is ok.
500470
No, I've never had a problem with this machine (so far) Maybe it is just your machine and you should ask the mfg. to replace it? I'm sorry to hear that you are having problems.
729767
I replaced mine with the same one that was on it. After sitting during the winter when I tried to use it the motor didn't want to come on. I took it apart and cleaned it and now it works like new. Try to clean motor first before ordering a new one.
1177318
I've had the very same problem. After three months it has become so congested that the motor labors hard and then the unit stops working altogether. I've twice tried flushing it out with water through the top and bottom. A lot of black debris comes out, but it still doesn't work properly after cleaning. I had to return and get a different unit.
705912
Mine started with a high pitched buzzing noise and now after 4 months the motor is not running right and mist output is low. I am having it replaced as I like the features. If I get one that works and does not make the noise, I will be very happy! :)
1417012
Mine worked great for ~1.5 years. Similar to others, the motor died, and now I need to find a replacement.
2111577
I have used mine for quite a long time. Is the motor working - have you charged it? If the motor is working, do you have the brush firmly connected to the motorized unit - if it's not clicked in firmly, it won't work.
1002429
My suspicion is that the reason people have it break so quickly is because they run it with the load unbalanced. It is INCREDIBLY difficult to get the load properly balanced, and if you allow it to run unbalanced it destroys the motor. I've had mine for four months, and it hasn't broken yet, but we shall see. Personally, I wouldn't buy it again because of the load balancing issue, even if it doesn't break. When this one bites the dust, I'm going to look for one that is shorter and fatter (since I think the shape of it is a factor in why it's hard to balance the load), and if I can't find one, I'm just going to let my clothes line dry.
1461291
I got one a year ago and it's still going strong. Recently a friend's first one had a dead motor. He returned it and got a replacement; it could not be trimmed to hover. I think quality control has slipped.
1790148
Mine didn't come with a warranty. I wouldn't recommend purchasing it. The motor gave out on mine recently and it has had many problems prior to this.
2244811
Yes. I recently used warranty service via (US based!!!) Customer Care Center @ 1-800-732-2677 and they provided replacement motor as promised. I like it when I encounter truly good customer service. :-)
2252922
I do not remember having any problems. but I have done a lot of assembling of other items, so either you got a defective part, I got lucky, or it is just practice makes if not perfect, at least easier, but I would suggest calling the manufacturer and get a replacement.
1533379
I had motor and conveyor sticking and grinding issues from the first day. It didn't even work for 1 day. (Key Point) I contacted their Customer Care and rep said they were aware of motor issues. I received my (in warranty, no cost) replacement motor last week (01/15/2015). Installed very easy. Although the motor looks identical in all markings and labels, IT WORKS! It's been running without issue.
831367
I had no SDM failures and I've had mine for about 2 years. I believe (not 100% sure) that the earlier models had this problem and it was fixed. However, research that to make sure its fact.