I have the two yr protection plan . The plan states they will repair or replace with a better model I have the nexus 10 32 GB (wifi) paid 399.00 they want to send me the 399.00 I would like it replaced not the money how can I get them to honor that
284485
I only had a one year plan, so your plan might be different. If you read what the plan coverage on their website it states it says that if your item is irreparable, they will contact you to discuss options for replacing your item. It doesn't say anything about replacing it with a better model, but maybe your plan is different from the standard one. You should log onto the Square Trade website to review your plan for that specific item, then contact them with your request for the upgrade replacement instead of the refund. Good luck.
195161
I would order from amazon or a prime reseller to be on the safe side. I got mine 6 months ago and at that time they shipped with no additional protection. I had to return the first one.
1633732
By the cost of the tablet...if has to be replaced, they send you one comparable to the one that is damaged.
2019115
Call the 800 number, you have a year to be covered, they sent me a new one, but that one broke too
538333
I would have to agree with Gordon. I really don't completely understand it either. As I understand it you are correct. The plan covers replacement of the item covered. I would call and find out. I haven't had time to call...
517028
I believe you have a window to add the protection plan. Check the web site or with customer service for the time frame allowed. Just be sure to read the small print. The plan ends when the company has covered the cost of your gadget. That may be in two months, twelve months ... or may last the entire two years if you have not needed their help before then.
1611536
I know firsthand that they only offer the non-accidental protection plan for used smartphones purchased from Ebay which minimally covers the phone against inherent manufacturing issues like electrical/hardware failure. I searched vigorously for an Accident Protection plan for my used Galaxy S3 purchase but ultimately settled for a standard, non-accidental 1-year protection plan.On the bright side, I called them today (some ~6 weeks after original purchase date) with a case of buyer's remorse, still a bit miffed over not being able to get accidental coverage; they immediately gave me a full refund. I know firsthand that they only offer the non-accidental protection plan for used smartphones purchased from Ebay which minimally covers the phone against inherent manufacturing issues like electrical/hardware failure. I searched vigorously for an Accident Protection plan for my used Galaxy S3 purchase but ultimately settled for a standard, non-accidental 1-year protection plan.On the bright side, I called them today (some ~6 weeks after original purchase date) with a case of buyer's remorse, still a bit miffed over not being able to get accidental coverage; they immediately... » Read More I know firsthand that they only offer the non-accidental protection plan for used smartphones purchased from Ebay which minimally covers the phone against inherent manufacturing issues like electrical/hardware failure. I searched vigorously for an Accident Protection plan for my used Galaxy S3 purchase but ultimately settled for a standard, non-accidental 1-year protection plan.On the bright side, I called them today (some ~6 weeks after original purchase date) with a case of buyer's remorse, still a bit miffed over not being able to get accidental coverage; they immediately gave me a full refund. « Show Less
1649791
What is ur build version etc? If you can give it then I will let you know how to proceed with the update accordingly. If you can check my review on Nexus One then you can see if urs is the same as I mentioned. If so, u can proceed. Otherwise, do let me know and I will guide properly :)
1125477
reply from the customer service: "I've checked our current price and it is $799.99 with a plan from Verizon and $829.99 without a plan. This price is correct as it is what we are currently able to offer for the tablet. Currently, Verizon is offering it at a lower price. Unfortunately we cannot match their price. "
2247299
Dear friend I wish there was a good answer but to my surprise I bought this protection and when my tablet fail down and had a crack on the screen they turned down my claim without proper reason and told I have to contact the manufacturer while it says that they cover you from day one and mine had only 65 days. So just think. May be you will be another victim.
684424
not sure. you could email them Call us at (1-877-308-8071),or email us at SmartGuard@Warrantech.com Best buy only has a 2 week return policy.
1303152
I also had problems with my tablet. I contacted the plan I believe by the email address I had. There was not a problem. I returned the tablet and was given a credit for the full amount on Amazon. That is where I purchased the tablet so that worked fine. It was a lot easier than I thought it would be. At first I thought I would have to send the tablet in for repairs, but I was told with the type of tablet I had and since it was a cheaper model that it would be best to send it back and get the credit.
1855543
FRAUD REPORT! My Asus Nexus 7 4G Tablet is NOT 4G as stated on the original box!!! It's 3G/2G I found out 10 months after I purchased it. That's called "CONSUMER FRAUD" and there are attorneys for that. Just google it. There are 2 locations on the tablet to find out if you have only 3G. I will tell you all about it. I'm sure that it's happened to hundreds, thousands of people in 2013 or 2014. I'll be posting complaints all over the internet as amazon just emailed me that they can't do anything about it. Balonie!
1377264
You will get the value that you paid through which ever company you bought device from, you must have confirmed receipt of purchase price on file with square trade. So if they cant fix your device and you paid 250, you will get 250 back.
408595
I just returned the one I purchased because it does NOT fit the 2nd gen Nexus. I called ZAGG (their headquarters is here in SLC), and they said no, as of today it wasn't even on the website yet. I had to go into their headquarters store to have them install the new one. It was $24.99 to purchase through them, and $5 to install (installation money was well-spent!) I know Amazon will eventually have it in stock, and for a lot less $!
596124
contact Amazon. They had me print a return label I had it to them the next day and my new tablet was already ordered. Then I registered my new tablet with my warranty. Super easy only took 6 days to get new tablet.
538334
Hi, I am not really all that sure either, because so far I have never had any issues with anything. I went onto their website and activated my plan coverage. But I am guessing that if something goes wrong with the PC and we contact them, it is possible that they might be able to contact a technician in our area. And have them come to our home in order to resolve issues, or maybe cover any needed repairs, etc. But I am not exactly sure how it works.