My mint no longer cleans properly in mopping mode. Instead of moving forward in scrubbing action it keeps moving backward in circles. any advice?
269248
Ours did the same thing. I called the service Department. They were great. Diagnosed the problem, that the battery was bad, right on the phone. Bought a new battery, on Amazon, of course. Sure enough. the machine works great again.
2150474
I had the same problem when I first started using mine. The secret of keeping mop together is where you hold the mop. YOu must hold it on the little sliding plastic piece in the middle of the mop handle, so as not to unscrew it.
923839
I have also just used my new Mint twice now with the same problem. It does not stop at the edge of my carpet, but keeps trying to clean the carpet as if it were a hard surface. I also have an indoor/outdoor type area rug in my kitchen and it has been unable to determine the transition from hardwood to rug. Other than this small problem, I am thrilled with my new toy.Late Note 1/8/12: I did contact Mint Customer Service by email, and they promptly replied with a suggestion to run the Mint at an angle to the carpet edge so that the corner of the Mint hits the carpet first. Haven't yet had a chance to try that, but it sounds like a good idea. I have also just used my new Mint twice now with the same problem. It does not stop at the edge of my carpet, but keeps trying to clean the carpet as if it were a hard surface. I also have an indoor/outdoor type area rug in my kitchen and it has been unable to determine the transition from hardwood to rug. Other than this small problem, I am thrilled with my new toy.Late Note 1/8/12: I did contact Mint Customer Service by email, and they promptly replied with a suggestion to run the Mint at an angle to the carpet edge so that the corner of the Mint hits the carpet first. Haven't... » Read More I have also just used my new Mint twice now with the same problem. It does not stop at the edge of my carpet, but keeps trying to clean the carpet as if it were a hard surface. I also have an indoor/outdoor type area rug in my kitchen and it has been unable to determine the transition from hardwood to rug. Other than this small problem, I am thrilled with my new toy.Late Note 1/8/12: I did contact Mint Customer Service by email, and they promptly replied with a suggestion to run the Mint at an angle to the carpet edge so that the corner of the Mint hits the carpet first. Haven't yet had a chance to try that, but it sounds like a good idea. « Show Less
45033
Check to make sure the bottle of cleaning solution is seated correctly, all the way in. If you're sure it is, you may have a defective unit and should contact the manufacturer. I'm sure they will stand behind it.
893978
My rat zapper came with cleaning instructions. Have you tried cleaning the unit per the instructions? I have not experienced your situation.
1699659
it mops hard floors and does not vacuum, so cannot replace the irobot for vacuuming. i cant compare to mint as ive never had one.
1522000
I just purchased one of these and had the same question. Why does this happen? I wish I would have seen your comment BEFORE I purchased. ALready seems like such a hassle to clean every day and the cute little brush at the end of the scoop doesn't help.
844121
I had that problem when I first started using Bona but then found that I wasn't wetting the mop sufficiently before I started. In addition to lightly spraying the floor, you need to make sure the mop itself is well wetted, and then it glides easily over the floor.
1846895
It sounds like you may have a clogging issue. Try inserting a different bottle to see if it is the bottle first. If it still doesn't spray you may have a defective mop. I haven't had that issue...yet. Like others have said too...it has to be pushed down all the way.
77443
I am not sure what you are asking, I have no problem, but it sounds like maybe you do not have the mop head on securely so that is why it is flopping. Try re attaching the mop head and make sure it is clicked on securely.
561113
I had the same problems. Very infuriating. Finally found that if I ran the "bottom plate cleaning" maintenance (push "menu" and then select "maintenance" options; scroll down to botttom plate cleaning, last on list.) 5-6 times in succession it would clear up the problem.
2165114
I always put mine in a cup of soapy water and let it run for a minute, then rinsed and dried. It always seem to come clean. Hope this helps.
2057766
the only thing i can think of is dirt on censer. if cleaning does not work i cant tell you anything. mine are not dong that. good luck.
446404
I recently washed the post filter and the samething happened. The suggestion regarding blowing out the filter with an air compressor worked perfectly. Its been a month now and the filter stays in place. I believe the washing of the filter (even when the directions are followed) caused the dust/dirt to harden over the pores so the positive pressure just blows out the filter. If you don't have a air compressor, try those computer dust cleaner or wash the filter more aggressively than what the dyson instructions suggest.
389525
Hi! I recently experienced a similar problem! I had removed all the filters (there are three removable ones - two foam and one white paper), washed them all, cleaned everything off the beater bar/roller, shook out the tube/hose, even unscrewed the bottom and cleaned out whatever I could find there too! Still, as soon as I turned it on, it was going to red! Grrrrrr I FINALLY found the problem. You might have already checked this, but just in case, sharing it here. It might help you or someone else. When looking at back of the vacuum, on the right side, BEHIND the main tube/hose, you can see the tube attach to the black vacuum base which feeds into the clear body where the dirt goes in. I could not see any clogs anywhere. BUT - this part of the tube/hose COMES OFF - it is easy to overlook, but it twists and releases. I did that as a last resort, and found my problem! There was a piece of paper in there, and all kinds of dirt and hair (we all shed some and have two cats) were packed pretty solid behind the paper! It took a tool like a crochet hook to get it all out and unpacked! (I have a metal "tube turner" for sewing, which is what I used, but anything super thin and long can work, as long as you do not go THROUGH the hose.) I took an amazing amount of junk that had not come out when shaking the hose, cleaning things, even taking the rest of the vacuum apart... it hides in that last curve of the hose! I hope this helps someone else, because this is a great little powerhouse of the vacuum that is perfect for our little townhouse. But the clogging does happen sometimes, and I've now found the FIRST place I'll look, instead of the dead last! ;-)
43346
Yes, I have the same problem. Could not use it till it's empty. Works well for cleaning though.
2072009
Maybe it's in the water you're using from the tap. Try using purified water. Mine has never done that and I definitely don't clean it as much as you do.