I just received this product, and can't seem to "unlock" it. How does it work? I've put both keys in, and turned them every which way. Instructions?
275396
Insert key tab down, turn clockwise 3/4 turn. You should feel the mechanism release, then just pull open the loop.
275397
I do remember having to wiggle it a bit and then it did open. Unfortunately, my lock is now on a bridge in Paris so I'm not too much help.
275398
Did not have any problem with the unlock--it worked as expect. Did you ask the seller?
504924
I've never had that problem. I have a larger key ring attached, no keys on it. Maybe that helps.
603646
Hi, I had the same issue. I followed the instructions, set it to 000 and was never able to properly set the combination. Now I have a useless lock.
1128827
I wasn't able to find the unlock mechanism either. It was very frustrating! I sold the stupid thing at a garage sale for what I paid for it and went to Bed, Bath and Beyond where the store manager helped me find what I was looking for. So much for trying to go the cheap route. : (
2239763
I couldn't get mine to unlock at first either. Finally I gave it one last try, and yanked hard. You have to hold the bottom of the pole and turn the upper pole to the left while yanking. It will eventually unlock. Then extend your pole and twist the upper pole to the right to lock. After you get in unlocked the first time you will not have to struggle to unlock it again. I am a 66 year old lady and I got it unlocked.
1191517
Good idea. I had been holding head while sliding lock button. Tried your suggestion. Still doesn't work. Fully convinced now it doesn't work right. Thanks much.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
155061
There are a few video tutorials for this on the product page if my memory serves me correctly. You pull the top lock part to the other side, push it down, and then set the combo to what you want. If I remember correctly that was it. It was also on the directions in the packaging. It was easier than I thought it would be.
778068
Yes, you can use the key to unlock it. But I tried to avoid using key because if you don't insert the key right into the keyhole, you scratch the area around it and that makes the lock look ugly.
294350
Hi Cheryl...one idea is I can make a copy of my key and send it to you. I'm assuming it's the "same" lock. I'm working away from home right now and may not be able to get it to you very fast. When do you need it by and I can see what I can do ??
515081
I set mine up with the control key instead of the default(can't remember what the default key was). I press control twice fairly quickly and then hit enter to switch. Once you hit the control key twice, your cap-lock and scroll-lock lights on your keyboard should alternate(if you have lights)... it's waiting for the enter key.
691715
I hated that keyboard from the start and ordered a different brand. Sorry that I can't help you solve your problem with the key that is stuck!
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
251559
My son is a computer guru he tooknthe directions and both sets of keys and was back in less than 10 minutes...done.,work fine. Find a computer techie and ask him to do it!!!
2230025
All I can suggest is to keep trying it both clockwise and counter-clockwise. I think that happened to mine once and I kept fiddling with it and it finally unlocked.
1735881
I could not get it to program, because the unlock button did work on the one I was replacing and you need that to program it. My husband ended up taking parts from the new one to make my old one work. Sorry I couldn't be more help.
1047162
opps...forgot to tell you after keyguard setting select, unlock option, then "press once". at least you don't have to press it twice to unlock the keys.