Hi, I have a problem with this graphic card, what should I do to proceed with the warranty? thank you very much
280421
You need to call Asus at 1-812-282-2787 they're open daily from 5am-11pm PST. They have an excellent customer service and if you're graphics card is still under warranty they will take the appropriate measures to either fix it or replace it. I have dealt with them in the past and have nothing but good things to say about them.
280422
First, I'd contact Amazon to see if you're inside the return window since they'll probably be faster in replacing it. Then, if you're outside that window, you can contact ASUS and submit an RMA request. Hope this helps!
423835
Talking about the video card, right? If the fan on the unit shut down, warranty should cover it for 2 years. Go to this site for more information on EVGA Warranty Support for nVidia GeForce 9800GT Graphics Cards: http://www.evga.com/support/warranty/The 9800 GT card works great in my PC, Get the next upgrade to the 9800 GTX, a little more pricey, but great for gamers. Compare clock speeds in the card and then decide.Hopes this helps you!
424641
Try not buying it used, no 2 year warranty comes with it unless it has been refurbished by the manufacturer.. You will need at least 800w from your power supply to run this card and other parts of your computer adequately.. Of course you can use what ever power supply you want, but everything will be ssslllooowww or unable to perform properly with adequate frames per second, (FPS) for games or streaming videos..
2115181
Maybe a virus? I'd take it into a repair shop to make sure, then claim warranty if it applies
200533
Ours was having the same problem and the screen was not responding where the port was. We contacted the amazon seller and they immediately sent us a new one, and a pre paid box to send it back in if I remember right. I'd contact the seller. It comes with a 1 year warranty.
78128
Asus usually has a lifetime replacement warranty and is easy to deal with. Seller warranties vary naturally. Before you do that turn off your computer unplug it and check and inspect all your connection make sure the card is properly in its slot. Most issues with these cards are either connections or the power supply. Make sure your monitor cable is firmly connected also.
2224088
While I don't have the EVGA policy in front of me, I can promise you that an aftermarket solution will void the warranty. The company can't trust that you installed the cooling solution correctly, so why would they keep it under warranty?
1265772
My recommendation would be to buy another brand. I had a card RMA'd two times. It now sits in the shelf collecting dust.
125011
I would think you should have received a warranty card with the product. If not I would lppk up their 1-800 number online and give customer service a call.
579779
I have never had that problem. It is probably just your particular monitor. You need to contact Amazon and they will get you another or do something to help you out.
444282
I really don't know. My problem turned out to be the power supply, not the graphics card.
607474
If it was bought new you should have a warranty through Dell I would probably go through them. Usually in a case like this in my experience if you contact Amazon they tell you to contact the manufacturer anyways. Hope this helps. :)
363636
I haven't had a bit of a problem with my computer, The best one I have ever had. Send it to the Mfg and see if they can fix it.I'm sure Amazon can help you with that. Might be a bad bunch.
437527
I would contact them and send it back, they should honor the warranty, it is good materials and they will stand behind their product.
509853
It happened to me also. Sorry, no solution. If you want to try them again, I suggest purchasing an extended warranty from some place like best buy.
1777343
1 year, the one I purchased seems to have a faulty graphics card so I am only getting a white screen. Get back your money.
1960093
when I got this product it came defective and I had the same problem. Once i got the new one I no longer had problems getting it to work. check with Intel for warranty information.