one of the buttons works but the other does not? any ideas? I've checked that the batteries are good.
299521
Probably defective: mine was defective so I threw it away I could never get them to work
1828509
If it isn't the main unit, I believe the other one has batteries. If it does, try replacing them. Otherwise, I have no idea.
11303
Check the batteries in both, if that does not work reset both. If resetting mouse and keyboard does not work, try moving the Bluetooth usb connection to another port.
235860
Make sure to remove the shipping tab on the button. If that doesn't do the trick check the battery for the button.
1629607
Have you tried replacing the batteries? Sometimes they will act weird if their batteries are almost dead.
1324752
Check to see if the batteries are lose. If it still does not work.......i suggest buying a new one.
487721
I have had mine for a year and a half. I am on the same original batteries. Maybe try reversing the batteries around in case the inside wires are crossed. If they still don't work, contact the seller for an exchange or refund. I am sorry this is happening to you :-(
1393584
Yes you try the button in the middle you may have play around with the others one as well. I just hit the button on the right when I turn mine on.
634948
Sure you put the batteries in the right way? ;-) If so, switch might be broken?
1760207
Just went through support for this problem. The guy asked me to remove the batteries and then click the left and right button fast, alternating between them for 10 seconds or so. I felt like an idiot doing this, but surprisingly it worked. Time will tell if comes back.
260019
I have the same problem. The button simply sticks and the only thing to do is push the left part which happens to be a reset button. I'm not sure if this is a defect or not. The button seems like a rocker switch and you don't want that in this situation.
1663104
I think that the buttons are on either side. Just check and push every part. As I recall it was not what you usually expect but try pushing and pulling on the sides.
792644
This happened to me too. I noticed that the batteries were really loose. I just took a screwdriver and pushed the little metal part of the battery contacts out more so the batteries would be in there tighter, put brand new batteries in it, and it worked. I haven't had any problems since. I'm not sure that's the same problem you're having but this worked for me.
63731
Unscrew the battery case, the part with the button. There's probably a tag or plastic between the batteries so it didn't get turned on by accident during shipping
424189
yes all i did was put batteries in and it work as before. seem the buttons wear out.
442976
If you are sure you have the batteries in properly, you may need to try another set of batteries (it's possible they are dead or duds). If you've done all that the problem may be with the base itself and it may need to be replaced. This happened to me once and I received another and it worked just fine. Sometimes they get damaged during shipping or are just faulty.
1149906
Try taking the batteries out for an hour from both units. Re-sync. Good luck.