if there's a problem with new purchase will Amazon take return or must it go back to altec?
306118
Good Question. I bought two of these about 8 months ago. The power supply went bad on one and I contacted A.L. about a replacement under the one year warranty. They are providing one out of courtesy, but they pointed out that Amazon bought the units without warranty; so for any other warranty problems I will need to contact Amazon. Mine are not refurbished, nor did the web page say that Amazon was warranting them rather than the manufacturer. I appreciate Altec's offer to send a new power supply, but am troubled about other purchases I've made from Amazon. If I learn more, I'll post it.
1802446
If not, just return it. Amazon prime makes it free to return. Stereo shops want to make extra dollars so shops start fabricate stories like " online are all refurbishment and other similar stories". If locals can't be competitive then they should complain to the manufactures for price controls.
1013766
Thanks for your question! If it has been less than 30 days since you purchased this you can return it to Amazon. Our Online Returns Center will guide you through the process:
1125313
No i dont think so, buy something. That is sold there, so you can return, with no issues, then there's no worries.
206651
You would have to contact the seller. Here is a copy of the FAQ for returns Frequently Asked Questions What is your return policy? We will accept returns for items that are in new and re-sellable condition. If the original packaging has been opened, we will only be able to do an exchange if it is DOA. Items that are returned for a refund are subject to a 15% restocking fee and shipping will not be refunded. If an item was free shipping, we will deduct the amount of shipping paid by us and issue a partial refund. If an incorrect or defective item was sent, we will replace the item as well as give you a shipping label so you could ship the item back to us at no charge. Circotech Phone: (800)678-1688 I hope this helps!
1113574
if it's a recent purchase, you should be able to return it. don't try to fix it if its under warranty.
1080818
Typically, I think amazon will refund or replace the item. Not 100% certain but I never have a problem.
680415
Amazon will still exchange the item if it's defective. They'll just send you a new unit and tell you to safely dispose of the old one. I know this for a fact, because I just went through this.
179908
I would email or call amazon customer service and tell them what happened. Usually they will just let you return (free shipping) and send you a new one.
624444
Idon't understand that. But you could have contacted amazon and they would have assisted you immediately to ascertain what went wrong and then take measures that would satisfy you. Amazon cares about their customers and is always happy to stand by the products they sell.
705585
I know..that is my dilemma. This company is not being helpful regarding the refund and return process. My next step is to call Amazon regardin the issue.
250209
Let Amazon know. Go to your account and start the process to return a package. You should see some options to help guide you through the process.
680628
I'm not sure . I bought from them and simply asked for a return label to send mine back to them and they wouldn't. They want to give me an amazon gift card, I gave them cash not gift cards! So I will do business else where.
107405
At the home page of Amazon, scroll down to the bottom of the page and click on "Returns Are Easy" under the "Let Us Help You" heading near the bottom right of the webpage. You can follow Amazon's steps to exchange or return I think. Good Luck.
786615
I bought one early. Amazon extended the return period which was good as the unit did not work.
1228786
None written or implied. Amazon had on it's packing slip Returns are Easy! Visit http://www.amazon.com/returns to return any item-including gifts-in unopened or original condition within 30 days for full refund (all restrictions apply). Please have your order ID ready. Not any other with my paper work.
112677
You should have gotten return information with your purchase. If not, contact Amazon and explain what happened. They will give you return information. Sorry your purchase was not satisfactory, but Amazon is a great company, and will do whatever they can to help you out.