Just got my pump yesterday. The pump is on and running, but will not take water in or push water out. Any ideas. I've tried everything.
300784
You must prime the pump, open all three drains on pump. One on top of motor, one on top of filter and one on bottom of filter. Make sure all the air is out of the pump. Also make sure both pool hose drain cocks are open.
300785
I have same trouble, but mine worked fine 1st. day, did you check the pool intake screen inside the hose fitting? You have to unscrew the hose fitting then see the plastic mesh (inside pool intake) where it will catch larger bugs and other debris, sometimes it will stop most all water flow until cleaned out.
300786
I had to take a water hose and kind of prime mine where the intake is, squirt water in there and it will evently pick the water up! Good luck !
756716
I own this and have found to fix must replace the whole unit.... This summer2014 will be our second replacement in two years. It was suggested to me to bypass thus pump and draw water thru. But use a sand filter... Might try that instead
1296869
Did you insert it into the white hole/valve thing? maybe you need to insert it just a bit further. Otherwise sounds like you did everything right. Maybe your pump is bad, try another. Good luck!
187688
A couple of things come to mind. Is the panel dirty and need to be wiped? The pump may be working but the intake could be clogged and needs to be cleaned out? Is the pump submersed fully? I found my pump not working (but I can't see mine) because it was above the water line, adding water solved it.
308798
Sounds like you got a defective one. Mine was easy to swap out, no issues. I made sure the center post was properly inserted into the bottom of the valve. I swapped out my old one because it was doing the same thing, letting water out of the waste when in filter mode. It seemed to be related to the lack of spring tension keeping the handle down vs anything else. Good luck.
597015
it is not pulling in water because it has to be filled by water before the pump can work properly. the blue button is there so you can fill the filter with water manually and then turn it on. you have to attach the filter and then start pushing on the blue button fast and multiple times, it is like a manual pump, then when water starts flowing in the filter and fills it up you can turn the filter on.
1717805
Same here, after about 3 trys I made sure the tank was full and seated down good, turned it on, then I heard sucking noises and the pump started to prime itself. This happens in 5 seconds, don't leave the pump running, shut it off and try again. Good Luck
1292131
Mainly due to the impeller. The top portion must not be working. Did you plug the system in? If you can't here any water movement or the system running, then it has malfunction. Try changing the impeller first.
1860635
Try this: Remove cover, empty out all the water and then fill it with fresh water. If that doesn't work, then try this: unplug it, remove cover, inside you will see sensor (it sticks up a little with a silver metal on top) touch the sensor with your finger. For some reason this works. I think the sensor gets stuck "thinking" the water level is low, so the unit doesn't go on.
724554
Clean it out completely and check cords. Also make sure there is water in it, If not it may slow down or stop without it. Mine did that, but after I cleaned it and filled it back up, it was up and running. I think it's because the water was too low. That makes sense to me.
1609696
Hi Chris, so sorry you are having this problem. If the water is coming out from the bottom through the grid where the wiring is .... you can see it through the multiple little holes, it is defective. There are two "legs", one on each side to slide out and anchor the device. Please let me know what happens.
1236682
Are the hoses attached to the correct locations? Water in and water out. Take the pump apart as per owners manual and check the impeller. Always unplug and remove from water first.
2124803
First try pump alone in pan of water.even on lo some water should flow thru.There is a dial on side of pump minus to plus. Turn it to plus for maximum flow rate.If nothing comes out it probably is defectiveIt should move one half inch tube of water around one foot up
290222
Kathy if you can return this item do it . I had mine less than 30 days the water quit flowing from the fountain and it is not a sanitary unit. pull the top off check the location of the pump and the wires as they will hold the top up if you dont have in correct position good luck I threw mine in the trash . lesson learned ordered a Zen from amazon
2068227
I think there's a plug at the bottom to let the internal water out. You'll have to look and see if it's there. I remember looking for the same thing. The manual is not at all clear on this.
2124798
Did you try turning the dial up? Also you could need to add more water, or depending on the size of your fountain you may need a bigger pump. There is a hidden dial on it turn it all the way on the + side. Hope that helps.
1873093
Hi Barbara, The only place these things will rattle is in the impeller assembly, it sounds like the impeller is not correctly seated in the housing and not making correct magnetic contact with the motor, as a result your impeller isn't turning enough rpms and not drawing water up through your intake. If the water level in your filter has dropped too far you may have lost your prime. Before taking the impeller apart, make sure you manually fill your filter with water, then turn it on and see if it draws water. If it doesn't, don't hesitate to take it to your local pet store and ask them to check the impeller assembly remember, they don't want to lose your business. Good luck.