What is the warranty on this chair. We haven't had it for a few months and it squeaks excessively. I've lubed the moving parts and tightened everything but it still squeaks. thinking about getting a refund.
229005
I'm not sure about the warranty but return it while you can. I regret not returning mine but I was too busy with my newborn. This chair is a waist of money. I bought another one.
1494513
That is a difficult question to answer, as I have not had a problem with mine. I also purchased the protection plan, as it was only like $10 and office chairs are notorious for either lasting forever or breaking after a few months. I wish I had more info for you. Perhaps try the manufacturer and see what they can do, as I am pretty sure it has at least a 90-day warranty, if not a year. Good luck!
1119749
Year and a half late to answer, but it might still help someone else...Mine squeaked. Took forever to find the cause. Was the connection on the center pole below/between the pedals, where the front and rear section connect. I sprayed the heck out of it with wd40 and tightened the crap out the 2 or 3 bolts that connect that area. Problem solved. SOUNDED like it was coming from the joints on the handles, but it was not. The torque from usage is what makes it squeak.
151444
Not if assembled correctly. I found that if the screws are too tight it squeaks, if they're too loose same issue. Though I'm sure the manufacturer wouldn't approve I took out all but 3 screws from the base. I left in the front 2 and 1 on the right - this solved my squeaking issue.
2031599
I don't know, I got rid of the chair a couple of weeks ago because as long as I sat in it, it kept sinking down even after I raised lt. When I rocked, it squeaked it was very unsatisfactory.
96345
I actually didn't know there was such description. I have been using it for over an hour without any problem.I have been lubricating the contraption to get rid of the squeaky noise, perhaps that helped.
714630
You need to buy a mattress. It squeaks when going up or down. The part that plugs into the frame falls out all the time. I have not tried resolving my issue with the company.
1295131
Call United Stationary Company at 1-800-722-4000. Ask for furniture support. If the chair is still under warranty. You should have no issue replacing the parts. They will need the "Date of Delivery" number on the bottom of the chair and the serial number. I hope this helps you. I had to replace the mechanism before. No issues at al. Great company to work with. Happy Holidays
329560
I've had this chair for five months and so far have not had a problem. I've been happy with it. I do have a cushion in the seat since I have a back problem and maybe that has helped save on the wear.
1626089
I bought this chair on Feb 2013 and on July it completely stopped working. I read the instructions but nothing worked. I contact the seller but they did not help resolve the problem at all and this chair still under warranty. The chair still dead and I don't know what to do it cost me almost $800.00.
281460
No it's not noisey & squeaky matter fact after about 8 months one of the screws stripped and it can no longer be used:( I just gave up working out at home and joined the gym the quality of this elliptical is no way near the gym!! Hope this helps it's just a coat rack for my guests now.
887065
I have not had a problem with the chair.Contact Amazon,that have helped me out in the past...Good luck
1517884
I bought this chair for a friend and she has had several problems with it not working properly. I urged her to return it but she did not want to bother. I think most of the lift chairs have a lifetime warranty on the lift mechanism but the problems are always with the frame. I have not had any better luck with another brand that I paid $1300+ for. I'm fortunate that I have sons who are carpenters and they have been able to keep mine going. Sorry I can't be more help. If I were going to purchase it again, I would buy the warranty they sell with it.
1735142
Mine seen to work fairly well, not perfectly smoothly but good enough. I hear no squeak. It ships with a little plastic socket wrench that pops right off and can be used to adjust the tension on the leg locking clasps. You might play with that and see if an adjustment helps. I have found customer service very good. They sent me a whole new head when I had a problem.
945185
Try 800-971-4630. I had an issue with mine and they sent me a new controller. It didn't solve the problem and they ended up sending me a new chair. I don't know what the warranty is, but I had mine 7 1/2 months when I had issues with it.
1110654
I would also suspect defective. I can't remember anything about the setup that I would suspect could lead to squeaking. If anything, I think improper set up would lead to an unbalanced swing or poor range of motion but not squeaking. Have you tried to turn the motor on without the other parts attached? If it still makes the sound that would help confirm a defective motor.
1634893
I've had the chair over a year. I don't have easy access to paperwork. The name on the case is Best Massage. Can you e-mail the seller?