The top hand strap broke. Is there a way to fix it?
298779
I would try sewing it. One of the shoulder straps broke and I sewed it. Now its good but when I can I avoid picking it up with the straps!
1475783
You have to send it back to get repaired. There are small plastic clasps that are attached to the watch itself that hold the strap on. The strap can't be replaced without breaking these. My watch fell off my wrist after these clasps corroded and fell apart. The cost to get it repaired would have been about half the original cost of the watch. I switched to Garmin instead and have had it twice as long with no issues.
1252055
1 year but at 2 months my long strap broke and was unrepairable. I contacted the company and they sent me a replacement but it was very inconvenient since it was the day we were traveling.
2126807
My handle broke also but I was able to superglue it back on. So far it's holding up. I would contact Rival with your question and/or look for a possible new/used replacement on eBay.
106717
It made a wonderful Christmas gift. Very pleased! I imagine if you can find a shoe repair shop they could easily fix it because they use industrial threads and machine....if you can find a shoe repair shop. They do exist, I've had other straps and a buckle taken care of at one. Best of luck
330107
I would contact Graco to see if you can exchange it for a new one, or ask where they purchase your gift and exchange there. Otherwise you can buy one here on amazon.
1278848
The simplest would be to replace the buckle. Remove the old buckle by carefully cutting the threads. If you have a buckle from a previous bag, then sew it back on web belt. I am really disappointed with this bag's performance - from the way oversize belt (which by the way won't stay in a fixed length), to the belt stays slipping and the buckle releasing from just a little bit of pressure allowing the entire assembly to unexpectedly fall from my waist. Sorry I could not have been of greater assist on the repair. Hope for the best.
517308
Mine just broke as well. I'm still looking for a place to get a replacement handle.
2259084
The straps that hold the sides from flapping have broken in mine but are easily replaced with some cordage. I have had. I other quality issues. They hold up well. I have not made any attempt to add to the top of it but I don't see why you couldn't.
1054524
You can go to the Joby website and they have a great, easy to follow video on how to adjust and position the strap. I don't think your doing anything wrong. I have watched it several times just to make sure myself.
2228815
I couldn't find a way so I just attached it to the strap so when it's off it wouldn't be lost and could easily place back on. Sorry if this answer doesn't help much
1649510
There is a pretty nice handle at the top. But I'm not sure it would handle that well. Right now the bag is having multiple issues fixed at a leather shop that is quite a distance away. If you would like I could measure the strap and send you a pic once we get it back this Saturday. The guy working on it said it is a good bag overall...
845493
I had the *exact* same issue. I learned by tapping the unit on the side until the handle jiggles up and down makes it much easier to then simply lift the handle off the top.**UPDATE Fe b 20th** Nevermind, it has now become almost impossible to remove the handle. I now loathe trying to remove the top since it could take anywhere from 3 minutes - 10 minutes... along with a bruised palm of my hand.
41001
Same here. Mine is also broken. The spring on the flip flop straw is missing. Will be good if we can get a replacement lid.
2282084
The strap isn't really the issue because it's made of soft rubber. The actual support holder is what can cause scuffs. It's made out of hard plastic but has a thin piece of rubber inside. The problem is the rubber isn't thick enough. So I modified it by placing a strip of foam inside. Works great.
699685
Yes the strap can be removed. I did not realize it before, but I just removed it.
477261
I haven't been able to find a way to do that. I had been wondering the same thing. I had the WHOLE thing torn apart after messy episode in the car, and I couldn't remove the straps.