Is customer service still really really bad? First off, I want to say that this seems like a remarkable and fun product. After doing lots of research and reading most of the imperfect reviews on amazon (5 stars are great, but they dont lend to issues customers run into), I'm very hesitant for two reasons:1) Customer service... I see that some recent complaints include poor customer service, via e-mail or phone. Does anyone have any current (as of ~ May-June 2007) info about how this is?2) Little bugs/insect issues. I have a kumquat tree that was raised indoors. It's grown up great, but I've noticed little white flies or gnats that have infested this particular plant. All my other plants dont seem to have a whole lot of issue, but this is a concern. Does anyone know of a way (or a suggestion) to avoid this with the aero grow system?Thanks in advance for any constructive posts! Is customer service still really really bad? First off, I want to say that this seems like a remarkable and fun product. After doing lots of research and reading most of the imperfect reviews on... » Read More Is customer service still really really bad? First off, I want to say that this seems like a remarkable and fun product. After doing lots of research and reading most of the imperfect reviews on amazon (5 stars are great, but they dont lend to issues customers run into), I'm very hesitant for two reasons:1) Customer service... I see that some recent complaints include poor customer service, via e-mail or phone. Does anyone have any current (as of ~ May-June 2007) info about how this is?2) Little bugs/insect issues. I have a kumquat tree that was raised indoors. It's grown up great, but I've noticed little white flies or gnats that have infested this particular plant. All my other plants dont seem to have a whole lot of issue, but this is a concern. Does anyone know of a way (or a suggestion) to avoid this with the aero grow system?Thanks in advance for any constructive posts! « Show Less
270412
I had absolutely no problem with customer service. Arrived promptly and in great shape. White flies are really bad this year in California. My outside plants are covered with them, but my Aerogarden herbs don't seem to be bothered by them. I make a point to flick them all off before I bring them in the house, so as not to contaminate the aerogarden. Seems to be just fine. Good luck, it's fun!
270413
I had no problem with bugs and my cilantro was one of th first to sprout and grow. I purchased my Aerogarden in February/March time of year.
270414
I received Aero Grow as a gift for Mother's Day, and love it, as I live in an apartment and do not have access to "land". My basic problem is that the cilantro is NOT growing. I contacted customer service who was extremely courteous, and who mentioned that if there were no sprouts after 4 wks. they would replace the lil' bugger. The bug thing worries me, so I have been keeping a wary eye out for that lil' problem, and will update you accordingly.It is a joy to see the herbs sprout and progress, I planted the Gourmet Herbs and they have all sprouted (except for that obstinate cilantro). :( I think you would enjoy the product immensely! :) I received Aero Grow as a gift for Mother's Day, and love it, as I live in an apartment and do not have access to "land". My basic problem is that the cilantro is NOT growing. I contacted customer service who was extremely courteous, and who mentioned that if there were no sprouts after 4 wks. they would replace the lil' bugger. The bug thing worries me, so I have been keeping a wary eye out for that lil' problem, and will update you accordingly.It is a joy to see the herbs sprout and progress, I planted the Gourmet Herbs and they have all sprouted (except for that... » Read More I received Aero Grow as a gift for Mother's Day, and love it, as I live in an apartment and do not have access to "land". My basic problem is that the cilantro is NOT growing. I contacted customer service who was extremely courteous, and who mentioned that if there were no sprouts after 4 wks. they would replace the lil' bugger. The bug thing worries me, so I have been keeping a wary eye out for that lil' problem, and will update you accordingly.It is a joy to see the herbs sprout and progress, I planted the Gourmet Herbs and they have all sprouted (except for that obstinate cilantro). :( I think you would enjoy the product immensely! :) « Show Less
270415
Regarding Customer service, I had one pod (Cilantro) that wouldn't grow for some reason so I contacted customer support to see if they had any type of warranty. They replied very quickly and told me that they would gladly send out a replacement cilantro pod right away. That has been my only experience with their customer service so far, so I can't complain. They were very prompt and didn't challenge my claim at all.
270416
My garden shipped with dill substituted for cilantro due to a shortage,I called, spoke with a courteous young man, received a cilantro pod in a couple of days...moved the dill sprout in with my purple basil and they seem to be happy bunkmates so far. So I'm happy!Sounds like aphids, and sounds like you'vew read p. 36 of the herb manual.liquid soap and water in a sprayer is a more radical means of treating aphids. Usually I see dish soap recommended but if I get tht problem I'll try dr. bronners organic hemp-peppermint soap.
270417
Well, after I received my replacement cilantro pod, the darn thing still REFUSED to grow. The purple basil just hogged up the whole show, then the others strarted dying off. I am going to try the "lettuce crew", maybe I will have better luck with those lil' pods!!
270418
I emailed customer service last week and never heard anything back at all- what's the difference between the aerogarden pro and the regular aerogarden?
270419
I just got off the phone with their customer service (Tracy) and am very dissatisfied. When I called the CSA said she had 5 other calls waiting over 15 min, and had now way to resolve what was really a design flaw in the Classic 7.Read the PR relaeases and SEC filings. This tiny company is basically in deep trouble - loosing money right and left, and is out looking for an angel to fund them. They are in conserve cash mode and do "talk nice" but there is nothing they can do about most complaints.Bottom line... expect a courtious but unresponsive customer service representative to leave you frustrated and your problem unresolved I just got off the phone with their customer service (Tracy) and am very dissatisfied. When I called the CSA said she had 5 other calls waiting over 15 min, and had now way to resolve what was really a design flaw in the Classic 7.Read the PR relaeases and SEC filings. This tiny company is basically in deep trouble - loosing money right and left, and is out looking for an angel to fund them. They are in conserve cash mode and do "talk nice" but there is nothing they can do about most complaints.Bottom line... expect a courtious but unresponsive customer... » Read More I just got off the phone with their customer service (Tracy) and am very dissatisfied. When I called the CSA said she had 5 other calls waiting over 15 min, and had now way to resolve what was really a design flaw in the Classic 7.Read the PR relaeases and SEC filings. This tiny company is basically in deep trouble - loosing money right and left, and is out looking for an angel to fund them. They are in conserve cash mode and do "talk nice" but there is nothing they can do about most complaints.Bottom line... expect a courtious but unresponsive customer service representative to leave you frustrated and your problem unresolved « Show Less
175054
I chose not to use it on mine. But then I don't have a bug problem in it either. Contact the company and get a list of plants its safe to use on. I tried it on my epi's and they were not happy about it. Before I use it next year I'll have a list of the plants its safe to use on.
1344954
Haven' had problems with flies, but my last box was terrible. All short clippings which look like they went through a shredder. I did contact the company who responded initially. They asked for pictures, which I sent them, and I never heard back from them again. Sad because I loved the first box I received. I'm hoping they improve so I can go back to ordering from them but I've read too many bad reviews recently.
1342509
I used the ladybugs on my flower garden. It's been a few year since I tried it (I just did the review recently, but I track my plants and documented the effort) I do remember a few showing up after the initial group left. They didn't stay either!
10000
After I posted my first response, I decided to recheck savalotdeals to see what their most responses were. The customer response seem to have changed from 2 weeks ago where there were many un satisfied customers because of no delivery. If you decide to order, just remember that Amazon will refund your money if you do not receive satisfactory service. So the worse that can happen is lost time.Also notice that the oldest review was 1 month ago august 20 2013. Use a different seller and you should be O.K.
405688
Yeah. I am real and so is my review. I bought mine directly from the web site. I put a review there as well. I am very picky about the toys i buy my daughter and i stand behind my review of the fish garden. My daughter went from irresponsible to now focusing on taking care of this. It has her wanting me to start growing other fruits and veggies hydroponically now, too. I hope you seriously consider getting one.
255693
This is more of a question than an answer because I haven't bought it yet. It's in my "cart" so I just have to hit the "complete purchase" button. But before I do I'd like to know if anyone has contacted this company and asked for a refund and what happened when you did. Easy to contact customer service?
1803994
Dear Devlyn,Please contact our customer care for replacement or refund. Attention Customers: when placing orders, please make sure to select only those items sold by: Hair Growth Botanical Renovation by Green Touch Beauty.We are the manufacturer and the only distributor of this product here, on Amazon. As such, only we can provide 100% money back guarantee and stand by authenticity and high manufacturing standards of our products. We DO NOT have any other distributors on this marketplace. Please pay close attention when buying as it is our top priority to provide you with authentic products.Best regards,Green Touch Beauty Dear Devlyn,Please contact our customer care for replacement or refund. Attention Customers: when placing orders, please make sure to select only those items sold by: Hair Growth Botanical Renovation by Green Touch Beauty.We are the manufacturer and the only distributor of this product here, on Amazon. As such, only we can provide 100% money back guarantee and stand by authenticity and high manufacturing standards of our products. We DO NOT have any other distributors on this marketplace. Please pay close attention when buying as it is our top priority to provide you... » Read More Dear Devlyn,Please contact our customer care for replacement or refund. Attention Customers: when placing orders, please make sure to select only those items sold by: Hair Growth Botanical Renovation by Green Touch Beauty.We are the manufacturer and the only distributor of this product here, on Amazon. As such, only we can provide 100% money back guarantee and stand by authenticity and high manufacturing standards of our products. We DO NOT have any other distributors on this marketplace. Please pay close attention when buying as it is our top priority to provide you with authentic products.Best regards,Green Touch Beauty « Show Less
1234411
Hi, Welledia always strives to provide only quality products along with superior customer service. We have many many happy customers who are using this diffuser for a long while. If there's any problems down the line, we are happy to assist and offer a replacement. Best regards, Customer Care
1149120
I am very new to air plants. I'm trying to learn without killing them. But I do have mine where it gets a pretty good bit of indirect sun light. I really haven't had mine long enough to give you a good answer.
1944799
Check for a warranty, if you would be organized enough to claim on it. FWIW, we had extremely good service out of the ones we bought years and years ago. Not sure if manufacturing has changed. My child was a toddler when we bought them, and he's almost out of the teen years old now. A few times through all those years, we've noticed a few bugs and unplugged it and plugged it in and it's started working again; or plugged it in for a couple of weeks in a different area of this house when I started seeing a few bugs in far flung areas. (My limit is 3 bugs before I react.) We JUST ordered a replacement for one unit. I started seeing a few bugs this Summer. The lights on the unit were not acting as they had in the past. (There's a pattern to the lights if you watch it.) This time, unplugging it did not reset it -- not sure if it finally failed or if that unit got hit by lightning. This time, the electronics guy here said it had really failed. Of course, with any electronics, no telling if the newer made units are manufactured elsewhere or with different components. So I can't predict quality of the newer units. It's worth a try imo because two of these units have kept my large house bug-free (other than spiders in the ceiling and ants coming in the back door), never sprayed any insecticides, for... 16 - 18 yrs? I hope the new units give as good service! (Said engineer is going to open the failed unit up and see if it's simply a capacitor or something repairable when he gets time. Just curiosity. The schematics are available online now if you search for the patent. But we just went ahead and bought a new unit. )
1798552
I haven't had any problems with the one I purchased. It appears to be in great shape and we are using it in a commercial facility so it gets a lot of use. The seller I purchased from offered a 12 month warranty so I can take advantage of that if necessary. I called them before buying to ask about the warranty and they were very easy to reach and had very friendly staff. Just make sure that the one you choose to purchase has contact information and give them a call if you'd like.
897009
How frustrating is that? Hi, I am Plant Lover. You can see my post above. Exactly 14 months and mine died also. NOBODY can tell me this is a coincidence! I loved that dictionary too but it is not worth the price if it is going to break in 14 months, and I won't give in to them and pay 49.00 to service it OR buy another for that cost!
1156882
Customer service is very good with Zigabob. I'd give them a chance to respond.
2025350
Hi. I'm writing from Naturepedic. It does sound like it may have been damaged. Can you give our customer service a call at 800-917-3342? They'll make sure you get a replacement. Thanks!
1501542
I bought mine through Amazon and they usually have a satisfaction guarantee with anything sold through them. However, it's worth the price to at least try it...and I doubt you'll want to return it. It takes such a little that it lasts a long time!
1417559
I ordered this from the PediFix website and received an email the next day stating that they are behind on production because of a fire in the plant. Ordered in August and haven't received yet. Possibly, someone is trying to sell one for $200 since you can't find it anywhere at the moment.