i can't open this product, the sponge remains dry, what am i doing wrong?
131096
The sponge "loads" with makeup by twisting. You will need to twist the packaging quite a few times the first time you use it to get the makeup up into the sponge. I generally do 4-5 twists, then gently squeeze the sponge to see if the makeup is starting to flow, then twist 1-2 times, test, twist 1-2 times, test, etc. After that initial preparation, you will just need to twist once or twice each time you use it.
131097
Turn the bottom, clockwise I believe, until you see the makeup start to appear at the top of the sponge. After a few applications, you'll need to twist the bottom again to refill the sponge. Hope this helps! Feel free to contact me again if need be :-)
131098
The top (purple/reddish bit) twists clockwise & pushes up the makeup through the sponge. Maybe it is defective or some makeup has dried & clogged the opening. Try dabbing a paper towel or something pushing down hard to get the makeup flowing. Good luck!
131099
The top twists clockwise, and pushes the makeup through the sponge. Try pushing the sponge part. Also, you can take it back to the store.
131100
I think the manufacturer puts a protective taping around the cap; remove that first. Shake the bottle, then invert bottle, twist neck portion, then press gently on sponge and the product will reach the sponge.
131101
Once you have the plastic dome cover off, twist the darker neck portion of the bottle clockwise. It should click. If you aren't hearing any clicks, the mechanism might be defective. If you are hearing clicks, continue turning until you see a slight color change in the very center top of the sponge. This means the makeup is dispensing properly. A little dab will do you with this make up. Don't expect the sponge to be completely saturated with makeup, as that would be way too much product and would make a mess. When the top of the sponge starts to show a color change, begin "pouncing" the sponge applicator on your skin. As you use the product, the makeup will distribute itself through the sponge, allowing for even coverage. Hope it helps.
1275681
I found there are tons of YouTube videos that show you step by step how to take it apart and clean it. Mine wasn't working at all - the toggle had no resistance and wouldn't permit the airflow to pass through the brush. My husband watched the video and took it apart and put it back together again. Tedious but definitely something anyone can repair. Not sure if your problem is from dried makeup or perhaps a Non-Dinair product, but I'm sure it can be corrected. Good luck!
1764141
Running it under water seems to do the trick...That's what I do and it still looks completely clean. After I use it I set it on an old sponge and it dries out until I need it again.
310439
I have never had this problem just keep in the covered tightly in the kitchen cupboard and shake it every time I use it,make sure you check the dates on the bottle for freshness.i would send it back and try a different seller.you never know how they store there product.
1478540
It is a sponge. I really do not know. I would assume yes. Let me know too if you try it. :))
1983311
If it's dry I used a paint scrapper for excess, small amounts in the brick I was not able to remove. It its still wet or tacky I used a warm rag with dish soap.
1070694
Take a damped sponge and wipe it clean. Let it dry. Once dry it should he sticky again.
82035
Just push down on bottom it should open.If its jamed I don't know how you would get the staple out.Maybe needlenose pliers?
253200
Please do not cut it. The top of the enclosure separates like a zip lock bag. Make sure it is unrolled and you should be able to open it.
574968
I bought one of those that also did not have a "sponge" then I realized it didn't heat beyond warm...JUNK tossed it. Bought a different brand, it's the exact same piece of crap, except it has the so called "sponge" . It's a cross between a shop towel and a wash cloth. So use a well wrung out wash cloth. Good luck, these things are really a horrible excuse for a "heating pad". Better to use one of those things you can throw in the microwave.
976781
There are some clips on the side that they snap into place you have to use your finger nail or something to push them up or in to be able to get it open. Once you get those going then you should try to wedge something in there so as it stays open and then do the others. Either do it from the top or the bottom and then go from there. Be gentle. its difficult to open but once you put your "CLEANED" i pad in there next to nothing gets to it. Dust water etc and every few(4/5) months pop it open and clean it out.
1575943
I haven't used the moist part, and I can't find my directions, but the heating pad should have a spongy insert. I think you moisten that part and put it back inside.
92771
Mines been open 4 months now and i recently used it again. Jus make sure you reseal it tight
2040081
Mine is doing the exact same thing. Been looking for a solution without any luck.The rollers are turing like they are supposed to, but not scrubbing anything. Just two little tracks where the sponge wheels are.
35801
I had the same problem. I took a small screwdriver and used it to pry it open
361834
Fill it up with isopropyl until the internal glass tube is submerged, let it sit for as long as you can, see it helps. .. temporarily
2257664
I have a couple of different types of these. This one is a little stiff to open. Some of them you have to press down on the cover while turning to open it. Try that. If it doesn't work I'll get mine in hand and talk you through it.