is it a fact that serial numbers are blacked out and there is no support for refurbished units ?
281270
Yes the serial number is blacked out but there shrill is support for this unit on the NetGear website like firmware updates I updated mine to the latest firmware though the NetGear website. I registered mine through NetGear and it has a selection for "no serial number-refurbished unit". I purchased an extended warranty with this so I am still covered for 3 years for $6 rather than just the 30 days.
1804460
Mine has no audio, but when I entered the Serial number at the Onkyo website, was informed mine doesn't qualify for repairs.
1254476
If mine was refurbished, it was not advertised. Plus, it wasn't obvious. Works like new and I've had it for two years almost.
668247
Samsung sent a refurbished parent unit to my friend while hers was being fixed, however I have not yet replaced mine. We put a call into Samsung support to see if ours is still able to be replaced or not- pending response.
1358446
I bought mine only 2 weeks ago and the firmware I have now is dated 8/24/07 and xxxxxxxxxxxxxxxxx-1036. I have not tweaked my settings yet. The defaults are looking very good with free over the air HD channels. Put in HD channels or blueray player or Hd-dvd player, if all look good then just be happy with it. I can't say for sure about the refurbished unit.
1908326
All model numbers are on the bottom of the laptops. As well as the serial number. If you can't read it, you probably need to use a magnifying glass.
2004528
The unit i purchased was refurbished but works as new. There is/was no warranty included with mine but it is rare, if proper care is taken, a person ever needs to call upon issues.
1744731
Yes, I had this problem a few weeks ago. i posted my comments under my purchase Dec 2013 and a great guy named Matt was able to assist me with a new replacement and prepaid RMA. As of now, I am waiting for the unit to arrive and then will return the original. Give them a call, they aery very nice and understanding. Check out my review/post on this as I will do updates. I think the company will work with you. Good luck, Jeff
1616250
I had the same problem. It seems that some serial numbers will not work on the automated system. I called the 800 number that is listed in the owners manual. They told me to e-mail the ser. nos from the unit and the disc and they would email me back an activation code...It took two emails and a lot of phone calls before I got a good activation code...it finally worked.
1014337
I never was asked for a serial number and do not see one on the packaging. Try support 1-909-595-1200, or support@myboise.com
479830
No , my model is dcm476 and the only other #s are serial number ( individual per unit ) and MAC ( individual per unit )
425484
Thanks for the info. Guess i have to wait for the newer firmware version. Since I purchase on Amazon, i assume i would have to work it through Samsung if i bricked it. P.S. Funny enough, when I first received the unit, i tried to do a firware upgrade and it said that none were available. It should have been, so maybe i was lucky it didn't work.
2067333
no and appears to be refurbished or display unit!! shows some signs of wear and dust
1591892
I have purchased 2 macs from Amazon with no problems, both were new non refurb units. Just make sure you buy it from Amazon and not an Amazon reseller
1450188
Thanks for the reply Jack, I wasn't sure since they require a serial number to go through the order process. Will probably order one of these tomorrow.
512416
I had the same problem: it suddenly would not read discs, CD, DVD, Blu-ray...nada, zero, zilch. That happened on the 86th day after purchse, so I went online the next day and submitted a warranty claim. Two days later, I contacted an agent who insisted the unit was out of warranty because the "system" said so. He refused to count the calendar days and said there was no supervisor available. I contacted another agent the next day who said, that by his calculations, my unit was under warranty and very quickly got me an RMA and shipping label. ...pays to be persistent...
876395
The one I bought was sold as refurbished, but I don't know if that is true of all of them. It was in like new condition.