I can't get my brand new lock to open! I'm following the instructions on the back but clearly I'm doing something wrong. Any suggestions?
282708
Spin to the right at least 3 times before starting. 1. Go to the first number (spinning to the right) 2. Go to the left [PASS THE FIRST NUMBER] until you get to second number. 3. To the right, straight to the last number. Good luck!
282709
For additional support with this lock, please visit our YouTube Channel; with a link to the how-to video. https://www.youtube.com/watch?v=gCs3DlsShWQ
282710
Take it to a locksmith store - they should be able to unlock it for you. Most likely there will be no charge. Best wish
282711
Make sure it is closed properly. Turn it clockwise a few times then land on your first number. Then turn counter clockwise past the second number once and on the second round land on the second number. Then click wise again until the third number. That's the only way I know it works. Please let me know if it helps.
685482
I have had to fiddle with the key several times. Make sure the key is "fully" inserted and try to turn. Depending on how you threaded the cable through it may need to either be removed one way through the lock or the other way as I have had it lock two different ways.
378379
I'm not sure what the problem is. The lock automatically resets itself after you open it using the code. If you have set the lock to 'unlocked' using the knob/lever on the inside of the door, just turning it to the 'lock' position sets it to 'locked'. You can hear the lock setting. There is no need to re-enter the code. Or have i entirely misunderstood the problem? I have two of these style locks and never have to re-enter the code.
1833670
Sounds like the lock mechanism might be bent. Once it's open it should spring open and stay open until you squeeze it closed and put the lock in place to hold it closed. Are you running your hand or glove over the lock lever forcing it to close and lock when squeezing?
2221771
All of my requests to get the keys when thru amazon to the seller. That would be the first thing I would try. Next, go to HOMAK . com and see what happens. I hope this helps. I also added a hasp and another lock. Any thing to make it take longer to break into.
1380397
I had that problem only 1 time, but I blamed it on the freezing temps that maybe the lock was frozen. Make sure you try to push the key in and down slightly and try to turn it. I found one time that the cable wasnt fully locked in the place and it wouldnt let me remove key unless I wiggled it around a little bit.
842805
Try your combination with the numbers slightly askew. That is if one of your numbers is a 3, try the 3 and a half or quarter position - or 3 and one eighth position. Sometimes the exact combination may not work at first. The key is to get it open. The other answers suggesting lubricant are good ones as well. You can also try pushing the shackle in and out with more force. Try pushing and pulling the lock shackle against the door or whatever you are locking. This may unfreeze the lock. Good Luck!
422650
I'm reading my Owners Manuel....it says, you're best bet is to Order a New Replacement Key. Of course you'll need : Proof of Ownership (Sales Receipt), Model #, Serial #, Lock#. Good luck!
997535
Not too sure. However I would contact the manufacturer directly. ..they may be able to help you. Or maybe replace the lock and you will receive a new key with the new lock.
892079
I just had the same problem. GRRRR What did you end up doing to get it open?
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!
603646
Hi, I had the same issue. I followed the instructions, set it to 000 and was never able to properly set the combination. Now I have a useless lock.
656135
Have you changed the setting on the lock from that which it came with? Mine works perfectly!
1374514
I am very sorry that you are having this problem as well. After unsuccessfully trying to apply pressure and wiggle the key, I gave up and resorted to brute force. Since I had to break the lock, at this point the "safe" is just a bulky and heavy drawer.
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
1365593
This is part of the issue I have had from the beginning. Try turning the knob situated above the handle. It locks the unit in place if you have it seated properly. I hope that helps...
2011626
Yes, I had the same problem with the safety lock. The simple fix is to take a hand drill with bit and expand the opening slightly. It still locks but opens with a mild tug. Good Luck.