My pump has simply stopped working. Less than 1 year old. How do I take off the base?
271645
The base is plastic, so be careful when removing it. If you have a warranty, contact the place you bought the pump from. I did and got a new replacement withint two weeks.
271646
The Rule pump base has 2 blue colored tabs(same color and a part of the base)that snap onto the pump. Push them IN and the base will release.
1682023
Unscrew the round plastic piece at the bottom of the base. Then slide the base down.
113552
Take out water tank. Empty out the water from the bottom. Then pull the tower straight up and it will slide off the base. I usually just use vacuum attachments to back of machine. Does just as much as taking the machine apart to replace.
153955
This seems like it would be a problem with the pump that the factory could take care of. If it is less than 90 days old i would think that they would take care of it.
1293761
Turn the pump off and then your old return should just unscrew. Then you screw The Circulator back in. IF you have any problems or concerns, they have the best customer service ever. Worst case scenario: you might need an adapter. NO WORRIES. They'll take care of you. No matter what. (561) 208-6535
31679
take the pump out and remove the tube..look carefully inside (use a flashlight) gunk get built up along the sides of the tube (hard to see). If that is clear open up the pump it has 2 areas where u can put in a very small screwdriver to get it open. I have found tons of gunk in there. Good luck. I ended up not using mine anymore, much easier just to fill a bowl with clean water every day.
580389
Hi Lorena,You may need a new pump. HHow long have you had it? A new pump can easily be attached to the bottom where it pulls out. Contact me at crizbooth@gmail.comThanks
557076
It's pretty easy. Just turn the cartridge to the left to loosen it and it will come right out of the housing. Makes for replacing the cartridge without disturbing the rest of the pump easy and quick.
313895
I have had two burn out on me, one just today. The first was replaced under warranty. Hopefully they will be willing to replace this as well. Unfortunately the entire pump mechanism has to be exchanged, as there is no way to remove just the UV bulb. You can use the fountain with a burned out bulb, but it's just a drag to lose the sterilization it provides, and it means you have unnecessary surfaces to clean. Contact AVP at 775-849-4313 for replacement parts.
1029526
on the side of the pump there is two prongs so i would start there..i will take a look tonuight when i get home and let you know..ive had a bad experience with mine<it was shipped broken with a nipple going to pump snapped off and the one tire will not hold air..just so you know
440931
I also had this issue. My problem was I did not screw the plastic ring part tight enough around the base unit and hence there was no pressure building up, and the pump wasn't dispensing. I called the MISTO customer service and they send me a replacement pump for free, in case there is an issue with the pump part.
476831
Unfortunately I have done it before, if possible try a few cycles of "fresh" (not salt) water through the air intake and pump. Then, run upside down to remove any salt left on valve and in pump. Clean all battery terminals, Hope this helps!
1760883
You should be able to twist the top part counter clock wise. It should then pop up so you can pump it. If that doesn't work, call the company.
1325555
The pump and cord (2 prong end) are attached. And, yes, I've found you could purchase replacement if need be.
163644
Ruffy, Turn the top part of the spout lightly while holding the neck of the bottle and you should be able to release the pump part. Customer Care My Fragrance Store
799459
I haven't had to replace mine but I believe the one found here (http://store.petfountain.com/drinkwell-360-replacement-pump) is the correct one. Before you replace it, I recommend you dismantle it a bit - pull off both ends, pull of the 'fan' cover after you remove that end piece - and wash it through with super hot water. Mine has stopped working twice when I've plugged it back in after doing a cleaning and it meant I didn't clean it well enough and there was still gunk inside. When I re-washed it, more came out and then when I plugged it in again, it worked perfectly.
1516352
either the pump is not operating , or the portafilter was took a part and assembled wrong