Problems with Zen... Has anyone had a problem with this mp3 player going to the recovery mode? I'm not sure how to make it work again and I've only had it a month. Help!!!
297910
Does anyone know...I bought a new computer, and now I can't charge or do anything with my mp3.And I don't have the disk or anything else that came with the mp3, what do I do? Please help...
297911
I've had that happen once since I bought mine (feb 06) and I got it to work again by taking the battery out for about fifteen minutes and putting it back in and it was back to normal. I disagree about it not being tough though, since mine falls off the seat of my work truck and onto the floor at least twice a week and I use it every day.
83987
To get to the recovery mode, remove the battery cover and then hold the power button at the OFF position. DO NOT LET GO OF THE BUTTON. When the player says it is shutting down, remove the battery. Wait about 10 seconds and replace the battery without letting go of the power button. When the battery is back in, wait 2 or 3 seconds and let the power button go. This will take you to the recovery mode. Then you can select CLEAN DISK or REBOOT to get your player back to normal operational status.
297912
just got my zen yesterday and i am having a problem. about every 10-12 minutes the music will slow down to almost a stop. I have to hit the forward button to go to the next song and then it will play fine for about 10-12 minutes then is will slow again. the battery is showing fully charged. It is very distracting to have to pick it up and forward it about every 3 songs.
297913
Had the same thing happen, and tech support told me to return it, which i did...this is not a very, um, robust mp3 player, to say the least. There is no way to fix it, once that happens.
297914
Wow! It has worked on my old (2005) Zen Microphoto! Genius! Thank you kind Sir! (& thanks to Amazon for keeping these older posts!)
297915
once it goes to recovery mode, your computer will see it but none of the programs will be able to connect to it. therefore, you won't be able to update any firmware. You will have to return it to creative or the store you bought it at to get another one. Way to many bugs in the programs.
297916
thanks that more the advice than Creative offers. I had mine more the a year. Bought a extra battery for it too.
297917
THANK YOU! I was on this site looking for a replacement because mine would not turn on at all, and I was devastated--My Zen has been my constant companion for about 3 years . I came across your post and decided to try it. Whaddya know-- It came back to life! Thanks again! :)
244137
I have tried both the Sansa and Creative. I got my Zen because the Sansa did not have the bookmark feature. Creative's bookmark feature is nice but the products are not reliable. Before I purchased the Zen I saw the review that said it crashes. For those of us who listen to books, the crashes are a major problem. The Zen crashes whenever you fast forward or reverse. I used my Sansa for a year and reset once. I have reset my Zen so many time that the reset button no longer works. If you choose to disregard this warning be sure to keep your receipt.
920156
Sounds like Sam W J found yet another problem with this MP3 player. Both of mine failed and the USB was not disconnected. Also there was no way to tell if there was a 0 byte file on the player because the computer couldn't see the player.In the meantime I'm using my Creative Zen Nano Plus -- transfering old cassette tapes, Recording FM radio programs, as well as using it for all the features of the Sansa. It's menu is quite different but all in all it's a better player.
422255
Sadly, we gave up on the mp3 player. We were able to get it to work, but each button servers a different function, depending on what screen you are in.The person I bought this for, wanted to be able to just click and drag music to the device, hit the play button, and be on their way. This device is not quite that simple.However, it sounds like your device has a malfunction. It is possible that your battery is not holding a charge.
707276
I got mine when i ordered for one. I wrote a review to tell the whole world that this mp3 player is a piece of junk. If only it's worth sending back to China, i will do it.
826007
To Camilla: I also noticed when I push the play/pause button it shows "no usb". So I push the play/pause button again and the same thing happens. Then I pushed the Mode button that didn't seem to help either. I also noticed it does not respond immediately when you press any button. When I open and close the CD holder it goes back to square one. So now I just keep pushing the play/pause button and sometimes it responds. I don't like this at all. When you read the instructions they are very confusing. I am thinking about returning mine. Hope this helps you decide if you want to keep it.
2111732
I have no problem playing my mp3. Sometimes those expensive phone players screw up a regular player-speaker. I have no problem with mine. The only problem I have is when my mp3 runs out of juice - then I just recharge and play over again.
1322989
Can I assume that because the only talk I see related to this product is Ipod type talk, that this is not compatible with any other MP3 players (i.e. Zen Micro)? Tx!
448048
Mine goes straight to usb stick or to micro sd when I turn it on so you should not have to press menu- otherwise menu should cycle through all the options including the memory stick or card. It should say "read" when it sees it. Make sure it is fully charged and maybe even plugged in when attempting to read. Also maybe try a small drive with only a few songs at first just to make sure it's working. If none of that works you may have to return it.
54416
Actually it did not work properly from the very beginning. So i returned the item. I would advise that you spend the extra bucks and purchase a brand name mp3 player
2156638
well, it happened to me about 3 months ago. Totally bricked and useless. I looked it up here and all over the net... and it's just a bad unit and everybody's broke. I gave up and got my 20 year old Onyko unit out of the garage. Doesn't do much and there are limitations, but it sounds better. I don't have the $$ to fix it. Such a drag. At least it's not a SONY it might have broken sooner! :-)
1918500
Yup....it seems there are problems. My player just stopped playing DVD video discs (ie any non-bluray disc). UGH...very frustrating. I must admit that up until now I've been very pleased with the player. All I can figure is that its one of the latest firmware upgrades. Back to the factory...
826010
Mine seems to do the same thing. I called the number on the Instruction booklet, the person I talked to could not help but unsuccessfully tried to reach their tech support. They never called me back. I really like the player- it is just what I was looking for. I will return the unit as I also think it is defective. Cannot decide whether to ask for a replacement, or just get my money back.
40592
I have the Zen Mosaic (the Wal-Mart version) and have been very pleased with it. This version has no radio or speaker but that really doesn't bother me. My concern is what happens when the Lithium Ion battery finally wears out. I have looked at the unit and can see no way to replace the battery. Many searchs on the web yielded no info about buying a "spare" battery for the Zen Mosaic. I just wonder if I will have to buy a new player when my Mosaic's battery dies. Does anyone know anything about this?
602008
Hi, sorry for the issue you are having. Could you please send an email to support@zendure.com with the serial number? We'll resolve your issue ASAP. Many thanks!
889221
I've had success pulling the power plug, counting to ten, and re-plugging. That it loses functionality seemingly at random and within a few weeks of purchase doesn't say much for the player. Has anyone else noticed how loud it is? That seems impossible to fix, a permanent annoyance.
128958
Hi, I use an MP3 player and it is working for me :), I hope it works for you!