Is there a trick to getting the comb attachment to work, the first one I received didn't light up and the second one is the same issue.
281213
If all the other electrodes work but the comb attachment, then it's the comb electrode that is defective. The only solution is to contact the seller and get the seller to send you another replacement. Good luck!
2199438
The one I have works fine. I'm not sure why you are experiencing a problem, you should probably contact the manufacturer or return to amazon, it's possible you got a defected one.
1081944
Check out a YouTube video to see correct light sequencing, but it sounds like it's probably broken. I had 2 faulty units before I contacted Eliminator directly and they sent me one that worked properly.
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
2266178
No I don't, I have had similar problems as well as issues with the polish rolling away from the edges before I can get the nails under the light. I purchased both sets but I don't use them any more...sorry
1255335
Hello. I have a New Brush for this one. Model VS783. Never used. I need the smaller attachment comb. Want to trade? Reach me at skatejazz2@gmail.com to reply. Thanks
708220
We are having an issue with the shower not connecting enough to work and the Chandelier not lighting up either. Our fireplace didnt work at first but it now does. the chandelier has something to do with the door opening and i havent quite figured that out yet.
1389237
I had no issue attaching the light kit.. May be that part is defective. Sorry I couldn't be a help.
2087675
i cleaned both comb and brush by jst rubbing n2 bristles good with hand and then ran comb through brush bristles and let them soak in the wtr/shampoo for about an hour - rinse well! hope this hlps u - av a good day - happy777
2136943
Hello and thank you for this inquiry. To get both lights to fire, you need to have the photocell switch in the on position. If the model light is not working in just one lamp, please try the bulb in the other lamp to determine whether or not the bulb is okay. Please let us know if we can be of further assistance. Thank you and have a great day!
379585
No, there was no comb attachment, but there were two attachments that look like the one in the photo. I hope that helps!
383338
Mine works perfectly. I would send the defective one back if you really cannot get it after following the instructions, and ask for a replacement; I'm sure they'd send you one...
2136749
Mine worked fine, but it sounds like you have a defect remote. I would suggest contacting the vendor. They will probably just send you a new one.
1652263
Check the cable connection to the box. Mine is exceptionally loose and occasionally looses contact completely. Sometimes it's just my "CELL" light that doesn't light up.
2111576
Just guessing ...Does another brush head work? Maybe one was defective. Otherwise, maybe the toothbrush needs a recharge or is itself defective.
203179
When I received mine one of the light fixtures wasn't working properly. I called ePhoto and they sent me a new one the very next day. You may want to call them for that part you need. I am very happy with my ePhoto purchase and their service.