Lack of sound in video playback What am I doing wrong? I shoot video that has sound with it and then when I play it back on the camera, there is no sound. Am I missing something here? Please don't tell me the camera is defective! I formatted an 8 mg sdhc sandisk card to this camera so that shouldn't be it. Any help is very much appreciated!Thanks. Lack of sound in video playback What am I doing wrong? I shoot video that has sound with it and then when I play it back on the camera, there is no sound. Am I missing something here? Please... » Read More Lack of sound in video playback What am I doing wrong? I shoot video that has sound with it and then when I play it back on the camera, there is no sound. Am I missing something here? Please don't tell me the camera is defective! I formatted an 8 mg sdhc sandisk card to this camera so that shouldn't be it. Any help is very much appreciated!Thanks. « Show Less
295825
Hi MRK. Thanks for your update!As I said, I checked that it was not on mute and still nothing. I actually tried what you said yesterday, but just in case I tried it again today and still no playback sound, no shutter sound... Nothing. I can see the volume bars go up and down but I still hear (guess!): Nothing.This is not my first PowerShot. I truly love them and, even though the playback sound is not perfect, is still does give an idea of how things are going.Oh well, already contacted Amazon for an exchange.Nice to hear your luck was different! Enjoy!
295826
The sound records on the videos OK and I can hear it when I upload them to my computer. But the camera itself makes no sounds whatsoever -- no video playback sound, no shutter sound, etc., despite what the camera settings are. It's almost as if its own speaker is not connected / broken.
295827
Having recently gotten a G11, I was perplexed by this problem as well, saw this post, hit the up arrow on video playback, and voila: sound at last. Somehow I'd missed this instruction on page 33 of the manual: "press the [up arrow & down arrow of the wheel] to adjust the volume." Makes sense, though not so intuitive. One point I'd offer: on my G11 it doesn't matter whether I have operational sounds (shutter, startup, etc.) on mute or at a low setting. Playback audio can still be heard provided one taps the up arrow button.If a number of other people have had the same problem, Canon might want to add this instruction to the troubleshooting pages in the back of the manual. Having recently gotten a G11, I was perplexed by this problem as well, saw this post, hit the up arrow on video playback, and voila: sound at last. Somehow I'd missed this instruction on page 33 of the manual: "press the [up arrow & down arrow of the wheel] to adjust the volume." Makes sense, though not so intuitive. One point I'd offer: on my G11 it doesn't matter whether I have operational sounds (shutter, startup, etc.) on mute or at a low setting. Playback audio can still be heard provided one taps the up arrow button.If a number of other... » Read More Having recently gotten a G11, I was perplexed by this problem as well, saw this post, hit the up arrow on video playback, and voila: sound at last. Somehow I'd missed this instruction on page 33 of the manual: "press the [up arrow & down arrow of the wheel] to adjust the volume." Makes sense, though not so intuitive. One point I'd offer: on my G11 it doesn't matter whether I have operational sounds (shutter, startup, etc.) on mute or at a low setting. Playback audio can still be heard provided one taps the up arrow button.If a number of other people have had the same problem, Canon might want to add this instruction to the troubleshooting pages in the back of the manual. « Show Less
295828
Thank you so much for this post - I just recorded my daughters first Christmas concert and was about to cry. Hearing her sing - priceless.
295829
I'm having the same problem with a new SD1300 IXUS105 camera -- no sound for anything (startup, shutter, movie playback), and I've confirmed MUTE is OFF and the volume settings for all the operations have been adjusted to the maximum. Has anyone discovered a solution to the problem other than exchange?
295830
Thank you! My mom has this camera and has been visiting, taking pics and video of grand kids. The sound that used to be there for playback seemed to have disappeared. Thanks to your tip, we got the sound back and my mom is delighted! We had checked the volume and sound in settings, but you have to complete this step while the video is in playback. This is not mentioned anywhere in the instruction manual.
295831
Actually, I figured it out. Make sure you're not on mute, record something with sound. When you play it back, you need to turn up the volume by pressing the up arrow (or top of the) on the circular button to the right of the screen. You will then see the volume go up and start to hear the sound from the playback. Trust me though...the sound quality isn't all that. It sounds better when you play it back on a computer, but not by much. I had to remind myself not to get discouraged because after all...it's not a video camera by design. Hope this helps!
295832
I'm just curious if you've tried recording something on the video setting and playing it back on your computer to see if the sound comes out. The "speaker" or playback on the cameras are piss poor, not that they should be anything great, but it might be possible that you can't hear it on the camera but the sound pics up on video and you can hear it on playback. Hope that made some sense. I hope it works out for you.
151029
Have you try a different SD card? After you re-insert the SD card; did you un-plug and re-plug the power? If you have tried all of the above, and it still doesn't record; the unit might be defective. Please email us at customersupport@cavalrystorage.com so that we can swap out with a new unit for you.
1870877
The camera does its own formatting - it's part of the setup procedure which you go through, 'format, execute'. I found that using a 32-GB memory card caused a lot of trouble, and fixed that problem by using an 8-GB card instead. Mine are SanDisk SDHC cards, class 4, but I think any ordinary SD card would work well. But I only do still photos, and perhaps a faster card than class 4 would be needed for videos.
235390
I have cable and can record, but the playback on my has been a B---h, can't seem to get the speed of the recording to sync with the speed of the playback. Don't get what the problem is.....haven't figured it out!
1319232
Unfortunately I'm having the same issue. It continually records but it breaks as a 2 minutes video clips. I just got this cam not too long ago so I will have to figure out how to fix this problem and I'll let you know.
1722681
Sounds like a problem with the computer, not the camera. Some computers have problems playing full HD video. I would suggest trying to play the videos on different computers, to help determine if the issue lies with your specific computer.
1508026
K., I am sorry, we have used the SD card to dump still shots onto instead of taking up the limited space... we have not used it for video. Typically we shoot our segments, put them to an editing program within a week and clear the memory to optimize its limited space. Sorry I could not be of more help. You may consider going to Canon's help site to see if they have a resolution.
665732
No issues with mine. Very good video and sound. Rarely use my nice digital camcorder anymore.
183759
I was having the same trouble, but I think I just figured out a solution, at least one that works for me. When I'm playing an MP4 movie off a USB stick, I get no sound. The secret for me is to hit the "Audio" button on the remote. You'll see some info in the upper left hand side of the screen. The default setting there is "1/2 AAC." You don't want that. Hit the Audio button again. You'll see that that'll switch the audio playback mode from "1/2 AAC" to "2/2 Dolby Stereo" ... and in a second or two the sound kicks in. Works for me anyway -- here's hoping it works for you too. I was having the same trouble, but I think I just figured out a solution, at least one that works for me. When I'm playing an MP4 movie off a USB stick, I get no sound. The secret for me is to hit the "Audio" button on the remote. You'll see some info in the upper left hand side of the screen. The default setting there is "1/2 AAC." You don't want that. Hit the Audio button again. You'll see that that'll switch the audio playback mode from "1/2 AAC" to "2/2 Dolby Stereo" ... and in a second or two the sound kicks in. Works for me anyway -- here's... » Read More I was having the same trouble, but I think I just figured out a solution, at least one that works for me. When I'm playing an MP4 movie off a USB stick, I get no sound. The secret for me is to hit the "Audio" button on the remote. You'll see some info in the upper left hand side of the screen. The default setting there is "1/2 AAC." You don't want that. Hit the Audio button again. You'll see that that'll switch the audio playback mode from "1/2 AAC" to "2/2 Dolby Stereo" ... and in a second or two the sound kicks in. Works for me anyway -- here's hoping it works for you too. « Show Less
2138497
Yup- need to have some data on there...it helps! Too bad the SD card reader is limited to SD and won't play the newer SDHC. So the card reader is limited to 2 gigs. Somewhat useful but not supe-useful for video as many of those files or folders are well over 2 gigs.
2189419
Is anyone aware how long a video can be recorded on a 2GB SD card vs. a 4GB card? I'm not sure which frame rate video options the SD800 offers but assuming there's a "good" quality rate, how many minutes can I expect to get on each? I'm debating on whether to splurge on the 4GB card.thanks!!
2042408
I've recorded video until the card filled up. Deleted it and did it again for several other events. Never had a problem. Works great!
90043
Yes!!! I have this problem as well! It's so upsetting because this is supposed to be a high quality camera. And I don't feel like spending $500 for a second camera. Have you found the solution for this? If you look at my YouTube channel: APurposeDeep, you can see that my first 2 videos were recorded with it and the quality is very poor :(
1966841
Hello Harry, Please explain what you mean you cannot get still shots while recording. Do you want the camera to display still photos when you take them and you choose when to continue taking video. Or you cannot find your still photos after you take them, you only see the video. As I explained, possibly not clearly, when you are recording a video and you press the shutter button to take a photo, the camera do not interupt your video recording to display the picture. after completing your video you press the play/review button and then you will see the photos and the video when going in reverse order. if you review from begining you will see video first then your pictures. Hello Harry, Please explain what you mean you cannot get still shots while recording. Do you want the camera to display still photos when you take them and you choose when to continue taking video. Or you cannot find your still photos after you take them, you only see the video. As I explained, possibly not clearly, when you are recording a video and you press the shutter button to take a photo, the camera do not interupt your video recording to display the picture. after completing your video you press the play/review button and then you will see the photos and the video when going in... » Read More Hello Harry, Please explain what you mean you cannot get still shots while recording. Do you want the camera to display still photos when you take them and you choose when to continue taking video. Or you cannot find your still photos after you take them, you only see the video. As I explained, possibly not clearly, when you are recording a video and you press the shutter button to take a photo, the camera do not interupt your video recording to display the picture. after completing your video you press the play/review button and then you will see the photos and the video when going in reverse order. if you review from begining you will see video first then your pictures. « Show Less
854156
Yes though you may receive a weird message stating that some footage may not record properly. Never had an issue though. If it pops up inaccurate format simply remove the card (while cam is on) and put it back in. Should fix the problem
1168039
I was messing with settings and had the same thing happened to me with it stopping and not recording constantly. I just reset it to default and after restart I picked English again. The default settings work best for me. I have used class 4 and class 10 microSDHC successfully with camera. If your computer doesn't read the videos on the memory card just plug camera into tv and or monitor with hdmi to verify that it is being recorded. I view and import videos with adapter card inserted into front of computer and realplayer program.
861624
I paid $30 for a Sandisk 8GB card, and when I tried to take a video, after one minute, it shut down and said that the card doesn;t write fast enough. Is this a defect of the camera or the card. In any case, I feel burned by this and feel like sending the camera back to Amazon.