is the lock and key actually working?
276434
yes - works fine - tested it out twice but it is now locked on "love-lock" bridge in Paris....
276435
Yes, but it's more like a child's lock. You can use pretty much anything to break into it, way too easily.
567434
If it arrived locked with the keys inside, that would constitute defective product and it should be replaced by Amazon. Mine likewise had the keys and cable inside but was not locked. Possibly it is just closed snugly, so I would put some extra effort into opening it. If that doesn't work, get a new one. Or possibly you're an accomplished burglar and can simply pick the lock open to access the keys...
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
2003705
You have installed it wrong. Mine did this and I went back and read the instructions and I had the mechanism inside installed 180 degrees off. Reinstalling it correctly solved the problem. This feature (pushing the logo button) allows you to lock the deadbolt without entering the combination and it should only work once for locking the door. If it works all the time anyone could walk up to the door - push the button and open the door. Please check your installation.
1819232
I noticed that the key must be in the right positon for that to be possible. I had a problem at first then realized the key was not properly positioned. Hope that helps.
1560418
I presume when you enter your code, you then pressed the bottom RIGHT "lock" button. If it opens when you enter your code, then you've installed it right, otherwise it wouldn't open. The lock may not work if the batteries are weak. Try replacing the batteries with new ones. Preferably a good battery, like Duracell, not some cheep brand of battery. Also, try putting it on on auto lock and see if it locks that way.
89161
Yes, it works fine. The keypad unlocks the mechanism and them you physically turn the lock and open the door. This is a nice lockset. No keys to loose.
622820
My recollection is two keys. I have never had to use them. Lock has worked reliably for more than 6 months now.
1165134
I depends on the type of key you have now. If you have Kwikset keys I believe you can but not just any key will work. But fair warning, the electronics are hit and miss for locking and unlocking and it is extremely frustrating.... good luck
989544
Not sure if it is the direction of key when installed but one lock released the key and the other did not.
1828104
It works. You need a lock-smith to program it. Make sure the lock-smith program the four buttons. Also you need to bring the original black key to the lock-smith. the grey key is more difficult to program. Lock-smith may charge you more.
1222019
Hi there Kalra my name is Glenn and I am a maintenance Tech, I have had the same entry lock on my apartment door, I am slightly confused, if we are talking about The sclage FE575 plymouth keypad lock,the only thing that is done from outside is pressing the keypad, or using your key,and yes when entering your code is does Click open, other than that maybe the lock is faulty, my advise if it still under warranty and not to old is to send it back to schlage,I hope this shed some light on Your problem, Glenn.
1742577
As I remember my locks came set on zero waiting for my combination to be set. If the one that won't open was set to another number and the key pulled then the only way to open it is to try every possible combination. I'm sure Amazon will replace it as defective.
1031690
As long as you leave the key in the unlocked position the combination works the safe perfectly. I often put mine in the unlocked position and remove the key if I will be accessing the contents of the safe on a regular basis for a day or two.
1056546
Ours isn't a key lock. It has a toggle. However, it is on the right side looking into the house
1484199
Check whether you've set it up correctly in terms of leftie vs rightie. It is normal for it to _lock_ itself automatically after a few seconds, but if you got the right vs left incorrect, it will look like it's unlocking itself instead of locking.
1548944
I called on this and they told me that if you use the code to unlock the door, it will auto lock itself. However, if you use the Unlock button on the inside, it will stay unlocked until you re-lock it. What I do not like, however, is that there is no indicator of whether it's locked or unlocked, so you have to push the button to know for sure.