I'm having a hard time getting it to sync. When I press the remote at the 8&amp;9 buttons, nothing happens. Any suggestions?
667088
Did you put a fresh battery in your remote prior to attempting to program? I was having trouble then I did that and it worked. Even though my remote was showing no signs of a low battery I had read to do that.
1282091
Is there a specific function you need help with? I found using the keyboard to be the hardest thing to figure out. Basically, it works like an old fashioned cell-phone in that hit a button repeatedly to scroll through the letters. Our remote is very slow to respond so this can be a frustrating process.
1509526
After syncing with the main unit I had no issues and it's still working perfectly. If you've synced properly you may have a lemon.
138499
There is a tiny hole in the back of the battery pack. Poke something into it and it will press the red button. Sync as u normally would.
124356
I think I turned the torque app off and paired first. I will try in The morning to duplipate and give you steps. I got it to finally work after a few trials...but it works great!
865572
with both the base and remote unit on Press and hold #1 and #2 button at the same time until it beep (5 sec) and then hit the power button on the base unit. It will sync.
813074
If you have another 'paired' remote: use it to go to settings...handheld remotes then press a button on the 'new' remote. (I think it's the input or select button)If you do not have another 'paired' remote: open the front of the Hopper/Joey...one of the buttons puts it into pairing mode which will also put all the information you need on the screen...follow the directions on the screen. This works whether you have a 'paired' remote or not.
1085123
I haven't had such a problem, but I have experienced sluggish or incorrect response to the button control which was solved with the remote use. If your buttons work & you have after purchase warrantee, I would suggest using the warrantee to repair. If buttons work but not the remote then question the remote performance. Sorry I'm not more help. I have, however, purchased 4 units for myself and others and had issues twice that had to be resolved thru warantee use. Good Luck!
635507
I bought an additional collar to use with my system and it synced with the remote with no problems. So if your remote is working you should be able to do it.
680454
My first unit did not work with the remote. I even tried changing inputs with my Harmony remote (configured to HD1832). Returned to Amazon. Second one worked ok.
299352
Hi Joseph, not sure if this will post under my account or not, but responding to the email: You know, I've tried...it seems like it will work at the same time for a minute...but then it stops. It's also kind of schitzo, and confusing to work. I push the right button and it doesn't go on, or I push both and they both come on, then I push the left and nothing happens, and it's unclear how to reset it. I compare it to how you push all the buttons on your remote when the TV is frozen. Seems kind of like that. Since my posting, I've stopped using it all together, because I thought that I'd just make the double light come on and flash, just for visibility. But then I discovered that it wouldn't last but for a moment. Oh well. I'm glad this was a gift, because I would have felt frustrated and returned it by now. :(
944722
I had a very hard time. I held the sync buttons down for a while and it worked once then never would sync again. If you want your money back , contact customer service (Amazon) immediately
1889305
I'm having the same problem. Do you know if you unplugged the unit while it was on? This happened with mine, and it is the only thing I can think of that happened to it. It still doesn't answer the question of whether replacing the remote will help, unfortunately.
1503285
you can connect the remote to different speakers. so it has to sync and connect to the proper speaker
1100537
my husband couldnt get one of them to work either....i took it apart wiped it with a cloth and then put it back together...worked fine after that.... i dont know if there was something on the connections or if he had batteries in backwards. but i didnt have a problem with mine...fyi the remotes run outta batteries pretty fast....
1144380
Thanks for the info. In case you were able to configure successfully, please do let us knw... Might come in handy, in case the remote falters. I've not had any issues with the remote ever since I started using it... Hope it stays the same... :)
1153596
Dale, Mine worked fine out of the box. I would like to suggest that the battery in the remote might need changing. Other than that, the only thing that is possible is turn it off, unplug everything to let it reset and plug it back in. If this doesn't get it something is busted and the unit has a decent warranty.