Remote touchpad not working. Guide button doesn't help. Any ideas what to do?
853249
I would call customer support on the issue. Seems like you received a faulty remote :/
853250
One thing you might try is changing the battery. You need to find the catch and open the remote (the entire unit) replace the battery and see if that helps. If you have bought the unit put the battery that came with it in.This TV has the best picture of any TV I have ever seen. But the only problem is the Smart TV seems smarter than me.
853251
Depending on how long you have had the TV, you can do the following:1-If it's been less than a year you can get it replaced by the manufacturer warranty.2-You can call customer service (should be a number on the instructional booklet)3-You can try resetting the tv back to factory setting, perhaps then it MIGHT work...i would highly recommend trying 1 & 2 first.
1984110
A7/A7R menu, turn "Remote Ctrl option to "On"" (default is off). It works. If it doesn't work, please contact us via Amazon's "Ask the Seller" button, we can help you. We will reply to your email soon, normally within 12 hours.
1965441
If you go to control panel located on the apps section of the start menu, click on "view by" on the upper right and click large icons. Now find "mouse" on the page and click it. From there it will open up a tab with all these mouse properties, but on the tab go to the "ClickPad Settings" button all the way on the right. Look down and you will see something in a square check box with the label "Disable internal pointing device when external USB pointing device is attached." Check that box and click ok and the trackpad should be off. Enjoy the laptop!
865216
Yes, I tried pushing the MENU button to no avail. I have tried all the buttons without success. I have located someone who is willing to sell me their Remote. I will probably take them up on their offer. Thanks for our suggestion
785628
There no pointing option, no lazer, il another product from Genius. And the mini touchpad is crap. This product is only good to make a breefing when you need to navigate on a web site.
1437740
Yes, I have. The pad does not work at this very moment! I use a wireless mouse. Earlier this week, it did not work. I replaced the battery and it works again. Regarding the pad, have you tried the computer's built-in troubleshooting process?
1164391
Check to see if they've resolved the issues with the track pad. It was awful, did bizarre things on its own, and when I talked with tech support, they said they've known about these problems for months but don't have a fix! But they were still selling it.
891999
There are right and left mouse buttons below the touch pad. I haven't used it in over a year so I don't remember if tapping will work.
1081733
Because the mouse uses bluetooth, establish the link between the two first by pressing one of the keys, then using your finger or thumb on the mousepad of the remote. If this does not work, try the procedure listed in the manual for pairing the remote with the unit.
2031358
On the remote there is a button with a circle and an arrow below the directional pad on the right. This will do the trick.
2100782
You probably have to go into the settings and map the buttons individually. If that doesn't work, try putting the controller into the other port on the adapter.
2242604
I had no problem programming my keypad and remote. However, I had been made aware of the old versus the new keypad problem previously. Confirm you have the current model. If not, exchange it.
1144380
Thanks for the info. In case you were able to configure successfully, please do let us knw... Might come in handy, in case the remote falters. I've not had any issues with the remote ever since I started using it... Hope it stays the same... :)
230956
http://rejoystick.sourceforge.net/ try this? i'm also thinking about purchasing this gamepad for use with my chromebook with crouton, so if it works for you let us know!
410182
No, you shouldn't have to enable anything. If the touch screen isn't working, it's probably broken.
1848930
It's going to be very difficult using a mouse. I hate touchpads too. When I'm using the FitDeck I read or watch TV.
611413
You need a wireless mouse and keyboard. I use a keyboard mouse combo wireless all in one. No remote app for it.