remote controller is not working at all even after putting a battery. what should I do?
848992
Try flipping the battery over! I had mine in upside down! Otherwise call the company. My sister got a replacement remote for a different product from them.
848993
You have to push the button the the mirror first - and then the remote control. This is one of the things I don't like about this item!
6179
I suggest that someone should remove the remote back and check the battery that came with the unit. It has a # on it and maybe the voltage... Any store that sells the battery will be able to assist you further.
235858
Double check the batteries in the remote, to be sure they are in correctly. Mine is working great, and I love it.
833061
Try replacing the batteries. If this does not work, contact customer service for replacement of remote under warranty.
1117578
Clean the contacts on the charging base and the contacts on the remote with a Q-tip soaked in rubbing alcohol. THe battery should still be fine, it just isn't getting a charge.
1363981
Make sure the battery is connected. Make sure the battery is charged. Replace the batteries in the controller. Make sure the switches are both on.
270484
You need to match the remote serial number to the one that had quite working. Serial numbers will be located where the batteries are on the remote.
856556
Try to reprogram the one that doesnt seem to work. I learned how to program my new remote on youtube. It was pretty odd, but it worked. The old one still works too.
543749
I hope this is the issue I'm having. I've already had the technician out last week to replace the main board for this problem. The remote seemed to have worked for 5 minutes, like you said, and literally as he was leaving my driveway I tried to change the source and the remote didn't work again! I was so frustrated, and thanks to you I will be geared up with this information so perhaps he can fix it this time!
457849
Are the batteries in the remote new? Are you running the latest firmware? Is your power cord in good condition? These things have all been problems for me in the past, which once corrected resolved all problems. Hope this helps, Peter
2079121
Check the battery in the remote. I think it's a cr2032. Replace it and see if that helps.
1561753
I would suggest buying a Battery. Not being funny, but you have very little invested and the Battery being Dead; it stands to reason you should just replace it. The Remote probably works fine, or send it back.
369163
Troubleshoot: *Make sure the clear protective tab is removed between the battery and the battery cover.* Use brand new name brand batteries to provide enough power for the remote to communicate with the candles.* Contact us directly if you still have an issue. Thank you.
1759286
It is not the battery. Try reinstalling the firmware.If that does not do it there is a problem with the circuit board in the remote. I had to purchase a new remote.
708623
the controller has to be plugged in to the cpu usb adaptor/receiver with the b- charging cable and the controller to charge. if the controller is not charging then the battery is no good, or the controller is broking you need to get a new controller or replace the battery, that is if you can replace the battery.I hope this info help you.
32884
My remote control stop working, I changed the battery but fail. HK support page don't offers replacements. I will appreciate any help??
900366
I had a somewhat similar issue and contacted Sunvalley Tek directly and they immediately sent me another remote and controller and everything has been fine since.