Just got mine. On the collar it has only numbers going 0-4. There is no 5-9, after 4 there is another set of 0-4. Anyone else have this issue?
855555
It's the way the main handle is marked. If you wanted say 24 lbs, then you would put the zero at 20 lbs and move the 0-4 up to the 4 mark. On the other side you would have 25 to 30. If you put the zero on the 25 then moved the knob to 4 you would have 29 lbs.
491111
Paul, im not sure..I have the 100 series & I have 2 dogs. I try to keep an extra collar available in case one of the others gos bad & i have to return it for repairs. Best to call sport dog thier # is 800-732-0144 & they are very helpful.
1900382
Thanks for your input, I really appreciate it. I find that with the spin lock bar I have the collars are always coming loose.
1706286
The unit I purchased cost $799.00 and came with one collar. So I am not sure we are talking the same unit or if they have lowered price of the one I purchased. Have been very happy with the unit and have had no problems. HTH
2009919
Hi, make sure the collar is tight enough that the electrodes contact the skin. We have a golden retriever and I had to make sure the collar was tight because of all her hair. Hope this helps.
1316751
Not sure how old your current collar is. I had mine for around 8 years and it stopped working. May have been moisture from dog wearing it while going outside occasionally. I bought a replacement Innotek collar and the replacement collar works fine with the old zones transmitters and some newer zones transmitters.
874450
I am sorry that I don't know. I looked on the collar for a number without luck. I think it is vibration as you must have the "box" on their throat area for it to work. Hope that helps.
1026838
FYI&gt;.... Hope this helps you: the collar recently broke on this unit so I called PetSafe and they informed me that this model is discontinued and extra collars and spare parts are no longer available. I bought their new product line (PetSafe Yard Max Rechargeable) that is replacing the UltraSmart product line directly from PetSafe at a discount.
2218534
hello, My collar is not working, is the light on the collar suppose to be red?
1991524
My part sheltie rescue is now on his 3rd collar since May. I don't think he got hung and activated the breakaway feature. He has never slipped his standard collar.He is very active and outside a lot. It works well no fleas no attached ticks while wearing it. That's why I've replaced it 2 more times than I wanted to. If I replace it again I'm thinking about attaching it to the inside of his standard collar
1686231
Sorry to hear this, I have had to contact PetSafe regarding the prongs being to long and the collar strap that holds the excess collar at the end and each time, customer service was most helpful. I believe they also said that since I had the collar less than a year, they would send me a new collar strap, they also sent me shorter prongs, both free of charge. I have never had a problem with the remote or the electronic part of the collar. Customer service was extremely helpful and very pleasent every time I have had a question and it appeared that Customer Satisfaction was their number one goal. Have you tried to contact them which resulted in poor results? I do not want you to think I have a half of a brain but was the plug inserted correctly? I charge both the collar and the remote at the same time. I wonder if the battery in the remote could be bad, it is rechargeable but who knows for how long its actual life is. Hope this is helpful but do try to contact Customer Service @ Toll Free: 1-800-941-4200, this # is from the Pet Safe web site," contact us". Hope you will have satisfactory result. I always have. Good luck and I would not mind hearing if they would help. Thank you
756235
Make sure you're trying to turn the collar only... its right hand thread so turn counter clockwise as you're looking at the tip head on... try wrapping a rag around the collar and use a channel lock style pliers
1915307
I agree with the comments already posted on the functioning of the collars. If you are questioning whether they are functioning properly, you can test them when the collars are not on the dogs because the light will come on and you can hear command.
2136754
You have to be in very close proximity to the collar with remote. Almost touching. Other than that, is the battery in the collar fully charged and is the remote battery old? If so change it out. Good Luck, sorry I cannot be of more help.
807452
I don't know about the comparison, but I have my collars set high on my min pins. They stay in the boundaries except my male occasionally can run across when he's not thinking about it. I don't think the fence has enough time to respond or his collar bounces away from his neck when this happens. I love this system none the less.
1639524
The collar has a low battery indicator. I have not had the kit long enough to see if the transmitter has one. I am still using the original 9V battery.
1842546
I'm sorry that you're haveing issues with it, but I do agreewith Rob you need to match the red rectangle shape on the remote to the 1 on the collar to activate it. Hope this helps you & good luck.