How do I know if the issue I am having can be fixed with this recovery disc? We have a desktop that is 3 years old. It will not connect with windows.
859860
Hi Cynh, Feel free to e-mail us directly through Amazon and let us know your PC issues, specifically, and we can let you know if it will fix it or not. This disk is primarily for BOOT issues and fixes 99% of boot problems and boot errors.
335566
No idea. im running windows 7 and it works perfectly. The only problem is if you have windows preinstalled and u change the board you will have problems with "windows not genuine" error code. just something to think about.
1662733
try plugging it back to where it worked well. that's for checking if your hard drive is still good.
57957
Nah it only comes on intermittently, when it does it comes up garbage, i eventually got it to work and managed to recover some files off with recovery software but lost most of the stuff that was on it. Tried formatting etc and regardless of which computer its plugged into, it only connects intermittently and corrupts the data.
2024978
I have reloaded and rebooted and they even sent me a new unit... to NO avail. It will not work on THIS PC yet it works on others. I even reformatted my hard drive!! Any thoughts?Error code: 5, 26
1707865
This exact thing happened to me. I was incredibly frustrated and spent hours on it trying to figure out the problem. I was never able to connect to the internet, so I gave up and returned it. I was so disappointed. I ran Windows diagnosis and kept getting winsock errors. I'm not computer savvy enough to try and fix it, so back it went. :(
1077101
Try this not sure if it will work for you but it did for me. The moment you press the power button and release it and hit the floor button which hopefully will have taken you to the boot menu select the first choice given and enter and it should allow you to login to your desktop. As this happened to me recently. If this does not work. I would suggest taking it in for repair. Also if your desktop is still under warranty I would see if they can help you on HP.
814560
Yup. I can fix it. Your whole hard drive must be formatted and firmware update is required alongwith partition table re-creation
592668
Dear Rodney,I already sent the recovery software to your email, please go to check whether you get it.If there are more problems,please also feel free to contact with me!Best regards!Lizzy
1876247
I think it's a big question, you'd better connect to Microsoft, maybe it will work
1858267
Hey! Try to reinstall windows... I think probably it will fix the issue.. Rgrds
914719
Never had that issue with this item. try unplugging all cables and then try plugging the drive into the wall, with out any cables to the computer. If the problem persists, contact WD. Hopefully you are still under warranty, and they can get you a replacement.
2268186
Exchange the drive for a new one ? The one you have is obviously bad....good luck
2088041
I tried several pc with windows 7 64 bits, one pc works, two not. All three has the same operation system, win7 enterprise 64 bit . Haven't figured out what caused the problem.
1630607
No. I wouldn't count on any of the drivers working. You most likely will have to download a generic driver or let windows update find it for you
1160682
I have a had a similar "No Disc" error and the unit is not even a month old. Any help on this will be appreciated.
310942
Thanks, Binx. I actually finally got through the tech line at Asus and they gave me the same advice which worked great. The emailed assistance I received was pretty much useless. Now, if I could only figure out how to make a recovery disc with a USB, I would be completely happy. The directions about hitting F9 during boot up don't work at all.