I'm seeing a lot of reliability issues with the machine have they sorted these issues out?
840341
Hard to say. I had one and used it a lot. It lasted a couple of years. I did buy one again and hope I get a bit more out of it.
840342
Mine broke apart due to heat related stress failures where the black upright part on the left connects to the base. It was a shame since I enjoyed the functionality before it fell apart.
840343
they have not!!!Mine caught fire!!! And so did my previous version sold under the zach & dani name.
840344
I've owned 2 of these roasters. My son also bought one at the same time that I bought my first one. I really like the way they roast coffee. They are easy to use and the roast is predictable. It's very easy to get a good roast with this machine. However, the quality of the machine is not what it should be. They lasted between one and two years and went out within 1 month of each other. I bought another one which lasted a little over a year before it went out. Based on the poor reliability of these roasters I don't recommend them.
840345
I wouldn't imagine so. They were also dicks about customer service as well. My unit was out of warranty by a few months, and they refused to repair it for less than 100$ plus shipping. I took the machine apart myself to see if I could fix it, only to find that it was obviously a refurbished unit, even though it had been sold as new. There were plastic feet that had been snapped off and then glued back together (poorly) inside the housing, along with a wealth of mismatched screws. The broken part of the unit is a proprietary motor/fan housing which can not easily be replaced. In short, don't buy this unit. It doesn't roast very well, and it's prone to breaking.
840346
I wouldn't imagine so. They were also dicks about customer service as well. My unit was out of warranty by a few months, and they refused to repair it for less than 100$ plus shipping. I took the machine apart myself to see if I could fix it, only to find that it was obviously a refurbished unit, even though it had been sold as new. There were plastic feet that had been snapped off and then glued back together (poorly) inside the housing, along with a wealth of mismatched screws. The broken part of the unit is a proprietary motor/fan housing which can not easily be replaced.In short, don't buy this unit. It doesn't roast very well, and it's prone to breaking. I wouldn't imagine so. They were also dicks about customer service as well. My unit was out of warranty by a few months, and they refused to repair it for less than 100$ plus shipping. I took the machine apart myself to see if I could fix it, only to find that it was obviously a refurbished unit, even though it had been sold as new. There were plastic feet that had been snapped off and then glued back together (poorly) inside the housing, along with a wealth of mismatched screws. The broken part of the unit is a proprietary motor/fan housing which can not easily be replaced.In... » Read More I wouldn't imagine so. They were also dicks about customer service as well. My unit was out of warranty by a few months, and they refused to repair it for less than 100$ plus shipping. I took the machine apart myself to see if I could fix it, only to find that it was obviously a refurbished unit, even though it had been sold as new. There were plastic feet that had been snapped off and then glued back together (poorly) inside the housing, along with a wealth of mismatched screws. The broken part of the unit is a proprietary motor/fan housing which can not easily be replaced.In short, don't buy this unit. It doesn't roast very well, and it's prone to breaking. « Show Less
2227764
We have had ours around one year and are experiences issues with it, again. I thought it was the operator, thanks for the enlightenment.
1188632
I haven't had any problems with mine. I have used it too much because it is a office computer so I mostly use it for downloading software so far. It seems to work well for the little I have used it. Sorry I can't be of more help.
1797047
not sure which problems you're referring to, but I've had a few. one of the more irritating was they sent the wrong replacement even when I had provided the correct part number. the 1st correct replacement they sent was defective. But I love the drill/driver....
888679
I believe you will need to send the machine in to the manufacturer to have this serviced. The best thing would be to contact the seller you purchased the item from, and they will be able to provide you with the necessary steps and contact info for repairs.
1720945
Potential buyer asks... Mind telling me about the many outstanding issues? Thanx!
20789
I've have had it for only a few months and so far machine is working well. Good Luck
2271827
I haven't had any problems with the unit. I guess any electronic could have manufacturing defects, but I don't know of any design defects or glitches with the software.
1777510
I'm not sure, we haven't had any problems with ours and we've had it almost two years. I would just try contacting them. I think most companies want to make things right.
2148363
haven't had these issues. As mentioned, in prior replies, maybe you have a bad unit.
1788098
I am sorry , we bought the machine, and we never got it going yet, we are havaing problems not good 4000 machine and it is not running, I am not pleased.
477135
I have not had that problem, as yet with mine. Please let us know if you resolve the problem.
84073
We already bought a new machine (same one) but we kept the old one. I am going to try fixing my old machine with your suggestion. I'll post the outcome. In any case, thank you for replying to my post. We were on the phone with Brother and they really didn't give any good suggestions and also all the authorized service centers wanted to charge over $100 to look at the machine and parts and labor would be extra.
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
375799
So far I have not notice that issue. I have two of these machines running 10 hours a day and they are working better than the last ones I have that I had.
556308
Yes I have I been having problems and I have sent 4 of the 8 back and another went out ....However the company has replaced without a issue
1017967
I had no problems with it at all. What is it that is giving you problems? putting it together? Powering it up or with the operating system?