Hello.I got this whale to clean my pool,but it just spining around in circles and doesnt clean the whole pool.Could you help me out with this problem
858955
Be sure one of the wheels on the bottom is not locked up. That could cause it to spin in one direction. also check that the hose connections spin freely otherwise it will jam up the cleaner. Hope this helps
858956
Mine goes around and around in circles but it gets the whole pool by the end of the 4 hr cycle.
858957
Hi I'm not sure what's the problem but do you have enough hose to it? I have Diver Dan an he works fantanstic. Are you using this in an above ground pool or in ground? I have a 24x 52 above ground? Have you checked to see if it has any sticks or leaves inside of the whale? Let me know also if you have your hoses wound in circles might be the problem they are suppose to be memory hoses an not to be wound up? Hope this helps.
858958
I have a 15x30 above ground pool and I purchased a diver dan online, I found I needed a additional 4ft hose to have dan do my pool. Diver dan is the best thing I have purchased for my pool." I LOVE DIVER DAN"
858959
I also had a problem with this but you have to make sure the connection is firmly put into the skimmer and the skimmer hose needs to be fully submerged in order for the whale to work. The hoses need to be straight and not wound up. Hope this helps.Ginny
858960
Also, I don't think it has been mentioned, but give this thing a couple HOURS to clean the whole pool. If you are just watching it work for 10 minutes... it might not consistently get from one end of the pool to the other. It works in a sort of pseudorandom way. Aside from what's already been posted, you may have a broken unit.
858961
I have an above grond 12x18x4 saltwater oval under 3 large mature pecan trees. We have experienced similar problem at first. Then realized that the Leader hose was getting forced to one side from both, the side mount drain adapter and the outlet flow of the pump. I had to omit the side drain and connect direct to the pump. It really does get about 85-90% of the pool clean. The rest we clean by controlling it manually. Yes we have to stand there for a short period of time and simply twist a hose segment while holding the adjacent segment. It is a great deal better than cleaning the entire pool.
991803
I had the same problem and the person who takes care of my pool said it would need to be replaced. He told me it would cost less for me to order it through Amazon than having him change it for me. The new unit is super easy to change. I just popped the old one off the wall. Look how it is plugged in and do the exact same thing with the new one. Mine now works and looks great.
1815555
We don't seem to have a problem with not picking up small particles. I have read that if the Dolphin is not riding close to the bottom of the pool some people turn it upside down in the water to get air out. Others have said to use the filter bags because they catch smaller particles. Also, I read that the spring cartridges work better than the standard ones that come with the cleaner.
969143
I bought my Dolphin last spring so I have only used it one season but have never owned a cleaner with a timer feature on it before so I never use it. When the pool needs cleaned I just drop it in and run it through one cycle. I like the fact that it doesn't run on water pressure and covers the whole pool. My water pressure cleaners seemed to have problems going from the deep end to the shallow. Anyway I clean my filters after every use especially the fine particle one. It does a very effective job of picking up fine stuff and I think needs to be hosed off after every use.
1842715
I don't use this anymore exceptwhen I have a handyman around. Now I use the auto vacuum cleaner like the Hayward TigerShark. Drop it in the pool and let it work. I brought it from the internet.
624358
Sorry, since I do not own a Dolphin pool cleaner I am unable to answer your question.
70813
Try running it without the long suction tube in place. Just fill the reserve with water so you can see if there's a problem with the impeller blade. When it's noisy, that usually means you have a pocket of air caught at the impeller, and by removing the long tube, this won't be possible.If it's still noisy after about 10 seconds, you have a bad Tetra.
129073
Mine did the same thing the first time or two that I used it. I simply turned it off and restarted it each time. It's working great now though and cleaning the pool nicely.
44446
My pool float has been outstanding with battery life, however the inside unit needs changed pretty often. I would change the inside unit batteries and then move the two units close together until they sync. This may help.
533934
I am using it right now. I am using a brush to get everything loose and also using shock to get it started. Keep an eye on your generator to make sure that there is plenty of salt in your pool.
1348899
I bought this same pool last summer and have 3 dogs that like to climb all over it while we are swimming. I have had no holes in my pool yet. I love mine! I recommend buying a different pump because the one that comes with it is real small. I bought the Intex sand filter. I put sand in it last year and it is still working great. With a cartridge filter you will be changing it every couple of weeks.
476030
maybe it is just the pool floor that is slippery or it is seated on a plastic part. try just to pull gently the cord to see if it moves. Always check if the gum crawlers turn, if not , that is the problem. It is supposed to move anyway
838480
I think it's supposed to run at least 8 hrs to get the whole pool. I have an in ground 14x28. Try moving the inlet jets a little, to change the flow if the water a bit....that might help
770315
sounds a little as if the suction pump isn't running or even blocked, amazingly I have stones in my pool, birds drop them in. I should also add that if you've got heavy duty cleaning to do then the bags fill up pretty quickly, likewise algae just goes straight through as the mesh isn't fine enough.1. Check pump is running.2. Check inlet isn't blocked.3. Heavy duty or algae give manual vacuum.
1715693
Wanda the Whale? I wonder if you are thinking that this is an AIR pump? This is a water pump that circulates the pool water and chemicals to help keep the pool clean. I am not familiar with Wanda, is it an inflatable pool toy or what? Sorry I couldn't be of more help...
300785
I have same trouble, but mine worked fine 1st. day, did you check the pool intake screen inside the hose fitting? You have to unscrew the hose fitting then see the plastic mesh (inside pool intake) where it will catch larger bugs and other debris, sometimes it will stop most all water flow until cleaned out.
1984034
Check the pressure setting with the guage that you got when you purchased your pool cleaner. If that doesn't work, you have something in the line