I bought this wonderful cooling pad 2 years ago and just a few days ago there are USB connectivity issues. Where can I fix this with the warranty?
851383
That sucks that your cooling pad is having issues, too. To be honest, I don't know where you can fix it with the warranty. I still place my laptop on top of the pad to give it a little better circulation, but I'm planning on buying a different pad in the future. I'm sorry I couldn't be any better help.
851384
I bought one in July of this year(2013) and it quit a little over a month ago(Oct). Logitech no longer makes any cooling pads at all so in exchange for replacing my cooling pad I was able to order another product of similar price off their web site. I am glad they at least still honor the warranty with recent purchases.
851385
I would contact the seller. They may have already had customers complain about this problem and instituted a protocol as a result.
94204
No problem glad to help. Their website is undergoing maintenance I found out so that explains a lot I just went and checked had the same trouble. If for some reason you start up and get ready to fly and you see a blank screen on the multi panel just unplug the USB and plug it back in, I've had it happen to me. Have fun and if you have questions about any other of their devices let me know as I have them all and love them.
442680
So far so good for me, I'll keep monitoring mine as well. I would contact Corsair to see if a replacement will be granted under warranty.
970363
I'm sorry. I haven't had this problem. Mine has worked fine. I would contact the manufacturer.
404871
I'm not sure what to tell you. Mine has been working great since I've received it. I would recommend this product to anyone. Have you tried a different USB port? Try asking for a replacement, the price is just too good.
1437740
Yes, I have. The pad does not work at this very moment! I use a wireless mouse. Earlier this week, it did not work. I replaced the battery and it works again. Regarding the pad, have you tried the computer's built-in troubleshooting process?
449393
The USB cable is in the mouse pad compartment. If it's not there contact the seller for a replacement
1588282
Sorry you've had a bad experience,, Rebeca. If you're sure that the application won't start and the problem is the USB cable, then I'm thinking you'll have to contact the company. Hopefully, you're still under warranty.
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
2168883
not new,My pad is still under warranty ,EVERYTHING all normal, I plan to returned before, now I don't think it's have any problem, the key is cheap,so I use it
378540
Atiq, I don't remember if it has/had a one year warranty. I will say that for the price this is an awesome cooling pad, well worth the risk mine has been through a lot of wear & tear not to mention a move with me from one side of the country to the other. It is a great value warranty or not.
775858
I too just had this start up this past week. I've had to jiggle and reinsert the plug to see if the connection will take. My laptop is only a couple months old, so I'll be calling to see what my options are for fix or repair.
2191579
Just email or phone the company that produces it. Just find it again on the net and it will give you the address and phone. They are exceptionally great for customer service. Just had to get a new pad, no questions or hassle, just sent replacement ,at no cost.
1524905
Corsair is pretty good about supporting their products. I suggest you call them even if the product is out of warranty. If they feel its something on their end they may replace the item...
2104564
After two months my Toshiba Satellite C655 Crashed. The Blue Screen of death appeared and I entered the White Light. Sent the machine back to TOSHIBA and they were great. Replaced the hard drive and touchpad (the touchpad was defective from day 1)! Works fine now. But my question is for HOW LONG?
2270015
hello, item died to overheating, if you get exchange,, please buy a usb fan for item,and for help with exchange yo have to email, company,, m@x2sat.com and explain problem.. if you dont use fan ,it will blow out again,hope it helps
709271
Corsair's warranty program is very good. I suggest you contact them about a replacement unit.