Does anyone else have an issue with the Bluetooth connection? Mine seems to have some issues and I'm wondering if it's a dud...
844684
I sure do. It is not detectable by any of my bluetooth devices. Called Toshiba and they will not support this device and told me to return the device all together and they would credit me so I could buy another. Not the best customer service I have ever encountered. I really do like the soundbar and decided just to deal with it but what a freakin bummer. I use the Aux cord instead.
844685
I had this sound bar, and the blue tooth only worked, if I laid my phone directly on top of the bar. If I got the phone more than 3 feet away, it wouldn't work, and my laptop that was located with in a couple feet wouldn't pair.
844686
The Bluetooth connection is not the best feature of this soundbar...Just keep the woofer as close as possible to the bar and keep both far from any other wifi source.I had more problems when I had the wifi router close to the soundbar: as I moved the router in another part of the room, the Bluetooth performance improved.
844687
Its not a dud. Mine had the same problems and I returned it. I ended up with the Sony ct260 and it is awesome.
844688
Mine has the same issue. Seems if my devices aren't right beside each other it cuts out or doesn't play all together
432371
I have had it work just fine, but now I can't get it to work. Could someone talk me through the process. It is charged, I turned on the keyboard. In my settings I have it Bluetooth enabled and connected to nearby devices. I've paired it and waited for the blue light to stop blinking. But it still isn't working. Am I doing something out of order?
512813
I haven't had thet problem. Once, I had to have the tv "rediscover" my headphones but I've had them now for a while and except for that one incident no problem. It take about 5 - 10 seconds for the bluetooth connection but it always seems to connect.
1639776
I have an android that sometimes struggles to connect. I have to turn both them off (The speaker and the bluetooth on my phone) and back on, sometimes a few times, before it will connect. I don't know if that helps. I hope it does. Good luck
2131576
Sorry, I've failed completely in connecting mine to my iPad via Bluetooth. Therefore I can't hear anything!
2071740
Keep at it everyone! I tried pushing the button for 15 seconds, nothing. restarting, nothing. then after several minutes, went back to check to see if there was anything under the bluetooth section on my macbook pro running X 10.10.2 and there was! I paired it and it works great!
2129168
Is it losing connection while in use or after you shut it down and then it will not reconnect? If it has been paired with another device and that device is still active, (example iPad is in use or sleeping but not off) the speaker will attempt to connect to that device and will not connect to another until the previous device is deactivated or it's Bluetooth is shut off. Loss of Bluetooth connection can be caused by multiple devices attempting to connect, weak signal, too great a distance from source etc. I have two of these speakers and have not had a problem with either one. I use them with my iPad, phone, and with a laptop computer using an "old" external Bluetooth adaptor in a USB port. I'll mention battery state of charge too but you likely have charged it to see if a low battery was the problem. If the problem continues I'd contact the manufacturer. http://www.hensonaudio.com/index.php?route=information/contact
614811
I have read complaints regarding bluetooth connection problems on several sites. I just got my env2 a couple of days ago and have had the same problem with other headsets. I don't think this is unique to just this headset. Sounds like a problem with env2 to me. I am heading to the Verizon store right now to address the issue. I will update if I have any news after my visit.
850967
I've had to delete the headphones and re-pair them with my laptop several times. No issues with the phone though. I almost wonder if having both the phone and laptop paired that one will dominate over the other. Not sure, but I have to turn Bluetooth off of my phone to get the laptop to pair and connect.
2044669
Not me either. I got the replacement but the same thing happened. There is no way I can connect. IS there anything wrong with this whole device???
1231711
You might want to make sure you don't have your iphone trying to connect to another Bluetooth device that it once connected to. Mine takes a little bit to connect to my devices but it still works. I think they're all that way, just be patient.
517883
Hi Sheryl -- please reach out to us at support@lil-gadgets.com so we can diagnose a little bit better. Here's a quick link on the Bluetooth feature http://www.amazon.com/gp/help/customer/display.html?nodeId=201175740 so please give that shot. Otherwise, we're glad to assist by email. Thank you.
1587414
I had to send mine back, it was not connecting via bluetooth and after trying for 2 hours I sent it back. i hope the replacement works better.
2117162
I had to connect my aux to my headphone port on my tv to get sound. I couldn't get the Bluetooth to work how about you?
1450389
I dont have the unit anymore but recall something about being able connect thru bluetooth. I never tried it though.
2043420
All I can offer is to make sure the Bluetooth settings are correct... That fixed my issue...
503249
Sorry that is happpening. Yet to happen to me. Might try to re-pair to computer, and also try it with another device to confirm that it is not the computer. Hope this helps