My headset is suddenly stopped working. Phone is working fine. But when I put the headset on, not able to hear anything. Can you please suggest? I see the blue light on the headset means that it is active (I guess).
861012
Blue light solid in charger means it's charged. When OUT of charger means it's transmitting to main phone when intermittently blinking. That's all I an tell about the situation. There is a volume control on the side of the headset..
1328223
It's an older technology that wasn't made to support the current devices we have now. It was better suited for the phones from 2006-2008. You would be better off just getting a different headset. I also found this out the hard way. Sorry to be the bearer of bad news.
1043623
Hello Erica! I am not sure where you are using the Headset. If you are in an office quiet environment and are having a problem perhaps the headset is faulty? Its not the best choice of headset from my experience anyway. If you haven't bought it yet - DON'T!
220460
Have you tried using your headset, after you unplugged it? Because it doesn't take days to charge it? If its not working then your head phonesare dead. Because my headset did the same thing.
614812
thanks so much for this info. i just got the headset and was starting to worry when there was no response per the manual instructions...
1884733
I just purchased this phone, and am having the same problem. It is especially frustrating because I bought this phone specifically because it has a headset.
1804055
Hey Shoe Envy, this is Nina well you can repurchase the headset and base again from Amazon. Or you can call the manufacturer that makes this phone as ask them about getting a replacement. If you still have the manual find the number to the manufacturer and give them a call. Nina
1697560
Before you consider it as damage is good that you test couple things: 1. try several 3.5mm ear phones. 2. Do you hear nothing or you hear but not good quality? If you pull the plug out slowly can you hear a difference in the quality of sound? 3. be sure volume are up, sometimes the configuration for 'headset' was low volume and you are not aware, just plug the ear phone and up the volumen at max. 4. play something in the phone while you test all of this, like play a song. be sure you can hear it in speakers and the previous point to see if you can hear it in the ear phones. If any of those works, is better to: 1. send back for guarantee service. 2. take it to a service place. 3. throw it and buy a new one... lol. good luck!
1580604
Mine works great and still works. If u drop the headset it breaks very easy.
363993
with having the headset connected to the handset, you can still use the handset. for the headset there is a button to press when you want to use the headset, and when you want to use the handset only, just make sure the button isn't pressed down. the buttons also have light indicators. hope that helps :)
1059576
This thing only lights up when you are on the phone with your headset; if you aren't using your phone it isn't on. If you are using the hand receiver it does not light up either.
500682
First, did you order the correct headset for the device? Second, were the ends of the headset folded sharply? If they were then you probably have a "pinched end". The "tearing" of wires inside the jacket could be the cause of malfunction. I woukd ask for an exchange.
123844
make sure yor sony headset is in pair mode and the phone is in discover mode..if u still cant get it take it to a verizon store and someone there can help u better..also i have a bluetooth head set . i got it paired just fine but sometimes i have to turn the head set on and off a time or 2 for it to connect..sorry i cant be more helpful
1177899
Motorola headsets are not a great one. It has a few problems here and there. Read the manual to find out how to reset the headset. For mine (a different model than this), I have to turn it off then press the volume button, the connect button, then turn it on while pressing them. Good luck.
1664745
I have had intermittent issues with the on/off switch. As of late it has gotten much worse but of course it is out of warranty. But it is the best sounding BT headset I ever had.
1607280
I have hesitated on getting a new headset. I plan on calling Motorola and telling them, they have been known to replace the headset on other models. Other than that, no. I looked online and followed several instructions to reset the headset, none worked. Hope it helps
331182
the wire to the right ear has broken. this is very common with this headset. It will eventually happen. We used to buy multiple headsets expecting this. Unfortunately, Sony did not make the wiring strong enough to prevent this and has stopped making this set. Too bad because it is a great headset for activity. Contact Sony and maybe they will reconsider manufacturing it again with a change.