I ordered this lamp and it shows 150 day warranty from the seller Electrified on my receipt I would like to know how to have my purchase exchanged?
822997
the company was very easy to deal with and will exchange promptly with communication
602555
You know what. I've had that happen before. Seems normal. It's an amazing lamp. If you're still worried I would go straight to the source at www.philips.com and click on the contact link at the bottom and chat with them.
1436644
I never had that issue, but I can assure you that your lamp is going bad. You can replace the lamp yourself & usually cost under $100. You may be able to find it on http://amazon.com. Hope this reply helps. Good luck.
3576
I've seen warranties of 180 days (6 months) to one year. It depends on the seller. In using the Philips lamps I've never had one last less than 6000 hours or about 4 years worth of viewing at 5 hours a day.
802910
I did both lamps with a little left over. Have not needed warranty yet but it's only been about 2 month since I restored them
1296134
Warranty: "We undertake to repair or replace a defective lamp at no charge for a period of 7 years. Shipping costs to our plant must be paid by you. We will repair unit for free, and pay return shipping." Toll free number given. Guarantee: Will refund total paid less $35 for shipping for period of 60 days if purchased from Northern Lights Technologies. Otherwise, see vendor for return policy.
969580
I would encourage you to keep trying to speak with a representative. Some days seemed busier than others but I was finally able to discuss with one of their employees. Because my lamp had an '(E)' near the model number apparently determines that it is an electronic model. I don't know why they would make this so confusing.
746296
Don't buy this lamp. After several months it just stopped working. Even though it has a one year warranty. There is no information on how to reach the manufacturer. I could not find it on the web anywhere.
38246
It was mailed to me already. I couldnt get the bulb installed and i discarded it.Thank you so much for your concern. I would like another lighted mignifying lamp though.???
989876
Dear Terri, For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return. Best regards, Sunvalleytek
723352
My guess is that the warranty is only for workmanship and not length of service. Just my guess .. I am very happy with the lamps, am using several of them.
2110846
Sorry to not get back to you sooner.....did you get your answer about the warranty? I will try to monitor my e-mail more closely. I have another thing to share about the light if you are considering buying it.
1223329
I don't but send it back. The wind or someone broke the lamps. We cannot get replacements. We had to buy a whole new set from a local store. Good money after bad
1186362
Our lamp went out in the 90 day warranty period and it was replaced with no problem what so ever!
681441
I just had my first bulb go bad and as it turns out Amazon honors the return for 30 days! I think a $13.51 light bulb should have a bit better warranty on it than that. I've got incodescent bulbs that have lasted for years and only cost peniies to replace. Time to contact support and see what they say.Update: I contacted SunSun at info@sunsunlighting.com, they responded the next day, requested the invoice from my purchase, and shipped me a replacement bulb UPS. That's pretty good customer service any way you look at it.
10075
Well, the company you bought it from may have sent you bad lamps. You also may have it installed wrong and that is why it wont work. The lamp must be installed properly and the screws from the housing fully tightened into the back of the TV before it will work. A lamp normally lasts me at 2 years but the last company I bought from it only lasted 4 months and I sent the bad lamp back and even though they said there was a year warranty on the original lamp I bought they told me that year year warranty is only good for one replacement lamp in that period. I will never order from them again.
1873688
That happened to me about a month ago. Amazon was great and advice me to return the defective product. I bought a different brand of lamp now and it's been working great. Good luck.