It charges fine, but my computer can't detect the USB so I can't transfer files. Is it suppose to do that?
856230
The cable does not have the data transfer pair of conductors, only the 5 volt power conductors. Good for charging only.
856231
Wilson, Sounds like you may have another problem. Can you transfer files with another cable? All the connectors at the other end should not pose a problem, but maybe your computer is confused by the cable. Make sure you have an MP3 player or something connected to it before you power up the computer. See if that works. I don't think the cable is the problem, however.
3401
Thanks Dean, the drive was working so the format is probably OK. When you plug in the USB the charge light comes on but the data side is obviously not working as the drive is not recognised. You can hear the disks spinning but they are very quiet. Thanks again for your help. Regards: Brendan
149203
I guess I am the odd man out in this one. I love mine. Works good. Are you sure you got a good charge? When the unit is charging you get a visual indication on the screen that it is being charged. If you do not then maybe the connection to your power source is not seeded correctly. I plug mine into a usb port on my windows7 desktop, it recognizes it and starts charging right away.
404871
I'm not sure what to tell you. Mine has been working great since I've received it. I would recommend this product to anyone. Have you tried a different USB port? Try asking for a replacement, the price is just too good.
999724
Is the USB port 2.0 and powered? Mine won't charge off the old USB 1.1 on my old (2001) computer.
1077552
It has been suggested, and demonstrated to work, by many that you should perform the following steps, which may help you too:1- Remove battery pack from device.2- Insert device into USB port on computer.3- After computer recognizes device, insert battery pack and [safely remove] device.4- Reinsert the device into the USB port with battery pack intact.It should then begin to charge and should respond as usual.Hope that helps!
257054
I'm sorry, we have not used the USB cable yet. we are waiting to connect it when we upgrade our computer first.
1525196
The USB port is only for charging, I don't believe it will accept flash drives .
218567
In my case, it's plug &play. I suggest you proceed via My files and tap on the usb drive. Good luck.
145695
I connected it to my USB on my desk top and it doesn't work well at all. Appears to be a piece of junk. Bob
1518207
It works to charge with an adapter but does not work to show videos or transfer files. I find that really wierd.
2108063
I do not believe you could. The USB they claim is for plugging into a computer for charging the battery, not for transferring data. That is the way I understand it, anyway.
1614048
Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the enclosure. Hope this helps! Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the... » Read More Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the enclosure. Hope this helps! « Show Less
1884211
Well mines didn't , as long as you used the charger that it came with it should be charging properly . When I tried to use another usb it started to charge slow.
812425
I havent tried to connect to a PC but it will not work with phone chargers that use usb
1057841
make sure it's o before you plug it in and try another USB port on yu pc. not all USB are the same.
412759
It charges the camera just fine but it will not download the pictures from the camera for whatever reason. Hope this helps?