I am getting the message to replace the black toner cartridge. We replaced it with a new one & restarted it and we are still getting the same message.
449713
Turn your printer on. Once it has started and ready to print, open the toner cartridge access door. The LCD screen will tell you that it is open. Press the "Clear/Back" button on the printer. It will bring you to the reset toner settings. You should see the following on the screen: K. TNR-STD. Press ok and then press 1 to reset. Hope this helps. God Bless!!!
841332
I haven't had that problem with mine. Make sure the green slider button above the roller is fully to the left.
359896
Did you calibrate your printer with this new toner cartridge? If you did that and still experience problems, you may have received a defective product. I would suggest contacting the seller for an exchange or refund.
1932328
Thank you for your message. I am more than happy to assist you and I am so sorry to hear that you are having problems with the cartridges. Please rest assured that I am going to get this situation resolved for you as soon as possible. To get a better grasp on the issues you are experiencing, I would like to ask you a few questions: * What is your printer model? * What exactly is happening when you are attempting to print? Any specific error messages? * How many cartridges have you tried so far? * Have you removed any pull strip from the cartridges if necessary? * Have you tried taking the cartridge out and reinserting it? I look forward to your reply and resolving this situation for you with either a refund or replacements. Have a great day!
1575294
Mine did the same thing. I contacted the supplier and they told me how to override it. I did that and it did not help, so they replaced my order. I was quite happy that their customer service was so good. This cartridge lasted a little longer, but I got the low ink message again. I overrode it and it is still going. I don't know if this is a cartridge issue, or just a flaw of this particular printer. Fortunately, I don't do a lot of printing or it would definitley be an issue.
1180568
I had that message come up with one of my cartridges but so checked on line and a blog said that often happened with no ne cartridges. The printer kept printing so I just ignored it
828383
I think your second cartridge is not working. I had the same thing happen. I just ordered a new cartridge. Hopefully the next one will work. Or I will be returning it.
1240444
I had a similar problem. Apparently, the printer circuitry is able to sense that this is a "not new" toner cartridge. I ordered 4 of these and had this same issue with 3 of them. Sometimes, I was able to get rid of the error by unplugging the printer, but soon the error came up again making printing impossible. I even tried some instructions I found on the www for resetting a Brother toner cartridge, this too, helped for a while. I don't have the time to waste. The real Brother cartridges are available on Amazon at a great price and at least one of the box office stores is now price matching Amazon. My condolences! I had a similar problem. Apparently, the printer circuitry is able to sense that this is a "not new" toner cartridge. I ordered 4 of these and had this same issue with 3 of them. Sometimes, I was able to get rid of the error by unplugging the printer, but soon the error came up again making printing impossible. I even tried some instructions I found on the www for resetting a Brother toner cartridge, this too, helped for a while. I don't have the time to waste. The real Brother cartridges are available on Amazon at a great price and at least one of the box office stores is now... » Read More I had a similar problem. Apparently, the printer circuitry is able to sense that this is a "not new" toner cartridge. I ordered 4 of these and had this same issue with 3 of them. Sometimes, I was able to get rid of the error by unplugging the printer, but soon the error came up again making printing impossible. I even tried some instructions I found on the www for resetting a Brother toner cartridge, this too, helped for a while. I don't have the time to waste. The real Brother cartridges are available on Amazon at a great price and at least one of the box office stores is now price matching Amazon. My condolences! « Show Less
1815881
Plug the old one back in and see if everything works like it's supposed to. That will tell you if it's a problem with the cartridge. Next step would be to try the other, new cartridge you got and see if it causes the paper jam alert. The other resource to utilize is the printer manufacturer. Ask a tech rep.
1387890
Had the same exact thing happen to me. Unplugging it for a day worked twice, but only temporarily. I usually buy several toner cartridges extra so I don't run out. Would love to get ths working again so I can use them. Any luck reinstalling software?
285970
i've refilled mine. so far it seems to be okay. just make sure you've got the toner AND the replacement chip.
1240441
The solution suggested here fixed my problem: http://cowboy3398.wordpress.com/2011/09/30/brother-dcp-7065dn-keeps-asking-for-new-toner/
1356840
I had the problem twice but just switched from black print to color and then back with the next use. It has been fine since. Good luck and hope this works for you
1158401
Try the old toner and drum. Do they work? Make sure you have pulled the strip that released the toner into the unit, some do not have that requirement. If none of that helped, maybe the laser failed or other electronics. Could even be a software or driver issue, can you print a test page?
2048634
I would contact the seller and return it. I am still doing really well with mine. Often, when toners like this are produced in high volume, their are duds occasionally. I am certain the seller would be happy to remedy the issue with you. I have not had any issues like this yet, In fact, it worked right out of the box. Also always double check the cartridge number and model number. I hope this helps. If you communicate with therm they should fix this... Take care.
433871
I went thru the same thing. Contacted the seller and they sent me new ones and I had the same problem. I'm not happy with the cartridges OR my printer. Wish I could give you more help.
963116
Both are true. I did not know at the time of my post that any different action was required, but one black cartridge has malfunctioned by leaving partially unprinted streaks in the lines of print. I removed it, wiped an accumulation of ink off it, reinstalled it and got some good printing, maybe 15 or 20 pages before it did the same again. I disposed of it so I would not have that frustration again. Jon
992613
Had one black cartridge that appeared possibly defective. Just let printer do a cleaning and all was well. Hope this helps.