i can't open this product, the sponge remains dry, what am i doing wrong?
131096
The sponge "loads" with makeup by twisting. You will need to twist the packaging quite a few times the first time you use it to get the makeup up into the sponge. I generally do 4-5 twists, then gently squeeze the sponge to see if the makeup is starting to flow, then twist 1-2 times, test, twist 1-2 times, test, etc. After that initial preparation, you will just need to twist once or twice each time you use it.
131097
Turn the bottom, clockwise I believe, until you see the makeup start to appear at the top of the sponge. After a few applications, you'll need to twist the bottom again to refill the sponge. Hope this helps! Feel free to contact me again if need be :-)
131098
The top (purple/reddish bit) twists clockwise & pushes up the makeup through the sponge. Maybe it is defective or some makeup has dried & clogged the opening. Try dabbing a paper towel or something pushing down hard to get the makeup flowing. Good luck!
131099
The top twists clockwise, and pushes the makeup through the sponge. Try pushing the sponge part. Also, you can take it back to the store.
131100
I think the manufacturer puts a protective taping around the cap; remove that first. Shake the bottle, then invert bottle, twist neck portion, then press gently on sponge and the product will reach the sponge.
131101
Once you have the plastic dome cover off, twist the darker neck portion of the bottle clockwise. It should click. If you aren't hearing any clicks, the mechanism might be defective. If you are hearing clicks, continue turning until you see a slight color change in the very center top of the sponge. This means the makeup is dispensing properly. A little dab will do you with this make up. Don't expect the sponge to be completely saturated with makeup, as that would be way too much product and would make a mess. When the top of the sponge starts to show a color change, begin "pouncing" the sponge applicator on your skin. As you use the product, the makeup will distribute itself through the sponge, allowing for even coverage. Hope it helps.
2152513
try cleaning it, or might be out of time.or check the tape to make sure there is no clear tape at the beginning.
1962282
Don't buy it too early but I don't think it would dry. Don't open it like you said and it will be the same as when it sits in the warehouse shelves... I always do that too: buy it when it says it's low but then really wait that it stops printing to change it. Shake it up a little bit, it helps too.
59255
It's kind of like slightly dried out play-dough. I found using a combination of my fingers and a trawl work the best. I got frustrated using gloves and just used my bare hands. It will somewhat depend on what you were trying to do. I had to build up a pretty thick area and had to do several applications to build it up.
1677565
I am getting the same thing. A distinct pink line on the spongey part (you have to lift up plastic, right after max line) and a pink line at the control spot. Not sure what that means, but I am also confused.
796601
I have been buying this product for years and have never had this issue like this one. Some one strong than yourself to open it :-)), or a rubber lid gripper you can find in most grocery stores. Good Luck, it's a great product!
777656
String tension will hold it but sponge must not be saturated to avoid drips. If sponge is dry after three days you probably need one with sound-hole cover and tubing. Those have humidity indicators. Avoid vertical storage when using these. Large collection, easier to close room with humidifier. 40% works.
375340
Try a penny or a small flat tip screwdriver and gently lift at the seam. It should open easily.
2136008
I had trouble at first too .. I think there are clear stickers/tape that hold the top and bottom of the tray together that you need to remove before it will open easily. Look very closely and see if you can find and remove them and then try again!
1409117
Yes I am having that problem. The sponge gets soaked. I have to take out the sponges and wash them. However they are a pain to put back together.
501718
Better to open it first which requires a some water. I managed to get dry and open it after a shower, but it would have been way faster to have opened it first.
1776028
Take the rubber seal out and wash it also . Once open. I hope I was of some help to u. I had the same problem.
1612756
Very likely the print head is dried up. Sometimes a drop of water may make it work but no guarantee ... pls try on your own.
1478540
It is a sponge. I really do not know. I would assume yes. Let me know too if you try it. :))
1923780
First ensure the combination is correct. Sometimes you do have to pull and wiggle it a bit to open it. If it really can't open then perhaps you were sent the wrong combination.
1110769
Don't remember having any issues opening it. Maybe you have a defective package.
1833191
Use a thick cheap foam roller. Dip it in paint and roll it on the trey repeatedly until it's soaked into the sponge and very little is left on the surface and lightly roll it on. Put several light Coates on this way and use a pin to clear any holes that may get plugged before they dry. This way is tedious but it looks great when complete