The sensor lights up that it is working, however it does not actually open or close. Automatic or manual. Any troubleshooting ideas?
34858
If the sensor is lighting up red but the door isn't opening or shutting, try cleaning off the sensor and make sure the lid is sitting on the bottom of the can tightly and correctly. If that doesn't work the lid is defective.
970752
Assuming it is on correctly (top is thin to not interfer with open and close lever action), some sort of misshape does seem to be involved. Send for a new one. Mine closes completely.
1466003
Make sure the arrows on power adapter connector and the light strip are lined up. Also hit some other buttons on the remote. Could be a damaged sensor.
163342
Are you SURE you set it right? Try setting to all zeros to see if it will open. If you set and didn't get the number correct or you have forgotten, I'm sorry I can't help. You can contact mfgr to see if they can help... Good luck!
1263196
Follow what Mark and Betty said. When you first switch the mouse on, you should see the red light inside the sensor. If you don't see that, it is not going to work and should be returned.
1431053
I had the exact same thing happen when I had two. I finally had to turn off my motion sensors and everything else works great. When I had the two sensors turned on, it would also send alert that the garage was opened, but since turning them off, I have not had that issue either. I have not tried (though now I will) to only keep one sensor on while the other remains off.
249676
Try flipping the power / switch off for 8-10 seconds, then back on again. Sometimes these kind of fixtures have a mechanism that temporarily disables the motion sensor. If it still doesn't work, contact the manufacturer.
620141
I have 2 of these and each operates as it should. If I was you, I'd try one more time, ensuring you following each step as outlined in the manual. If it still does not work - I would contact the seller.
1299541
Just close the sensor with a little piece of tape or just put a drop of black silicon on it. Works !
71449
That's strange, try to make some noise, it has a sensor. Mine is working as plug n play.
1866985
Aim directly at the sensor & make sure the connections are fully plugged in. You could also contact customer service- Worst case scenario, return it & get another one.
944990
Similar issues - the sensor needs direct sunlight in order to turn off. Late in the day is probably when the sensor is getting the most sunlight. My sensors didn't work at all.
52109
Same here; frustrating it does not open even with thorough cleaning and fresh batteries; I'm thinking of returning to step lever to open lid. How hard is that?
1416586
There is a setting to reverse the sensor status. Out of the box it said the door was closed when open, etc
2252904
Mine did that at first. Best solution I've found is at night turn out all the lights, flash the sensor with a flash light and unplug the controls power. Plug the power back in, then turn the flash light off. That pretty much reset mine and works fine now.
1181417
The face does not open manually, there are two buttons on the bottom of the unit face that look like, ^ and a downward arrow as well, that is your face open/close mechanism, if it has power and that still doesn't open it, then you have a defective unit
52110
Same here, it's 10 months old and the sensor is broken. Seems to be a trend! Anyone contact the company about fixing it or warranty info?