Warranty? Just curious; when we discussed on line vs. the local pool store, they said that on line Polaris cleaners could not be warrantied with Polaris, or the box would not have a useful warranty card.
857115
Sounds like those dealers are saying whatever they can to make a sale. Now that you mention it, when I first inquired about the Polaris at my local dealer, the gentleman with whom I've dealt with many times told me (while no one else was around) that their markup is very high and that I could do better online (he was right; they wanted $725, I got it for $380 online). I certainly appreciated his honesty (although if his boss heard him he might have been fired). Like you, my experience with the Polaris 280 so far, including purchase, fast shipping, excellent customer service from Polaris, and performance has been great. I hope it continues to perform well for many years.
966636
The Polaris will do what it's suppose to as long as it is hooked up properly. Make sure the screen in the head is clean and pool pressure is normal. If pressure is high, back wash and it should work.
224613
Hi Sheila. I am no expert. If I was you, I'd ask the seller (Pool Supply Warehouse). If you cannot contact them through Amazon, you can still find the on the web to find a phone number or customer support email address.
827328
There is a 3-year limited warranty from defects in material or workmanship under normal use and service. I have not needed to use their tech support, so I honestly don't know how to rate them. They do have a website - www.goldlinecontrols.com - to contact for the "latest manual revisions, additional information and helpful service." I disassemble my unit after each season and give it a muriatic acid bath (with heavy plastic gloves on) to remove any scaling before I store it in the garage for the winter. That way it's ready to go at the beginning of the next season. I also take a picture of my pool pump setup before I disassemble everything so I can be easily reminded how everything fits together. I also take good notes each year as I am balancing the water so I know exactly which chemicals I need and how much of each. It makes spring start-up so much easier. This unit was a GREAT purchase as I no longer need to fight with chemicals throughout the season. Once the pool is balanced, I don't need to add a thing to the water the rest of the season.
933415
If you can't find it here on Amazon then you might try "intheswim.com" or "bestbuypoolsupply.com". I have used both in the past with great results. One word of warning though. I own this pool cleaner and while it works great, if you have a gunite pool with an abrasive finish like pebble tech or quartzscapes it will wear down some of the parts pretty quickly. Make sure you can find the wear buttons and wheels for it too or you'll be spending a lot of money for a few years of service.
2087159
Thanks for calling Jon. I just want to let you know that you can check out our website if you would like at www.poolsupplyclub.com for everyday low prices and great deals on all you pool accessories and supplies.Again thank you for contacting us. Have a great day.
1485710
This depends on how you acquired your Pentair product. Did you purchase the product directly from a pool supply or did you purchase from a professional installer? Pentair offers an extended warranty to those who purchase through a professional installer. Phone Pentair - they are easy to talk to and want to help. My installer was an idiot and his crew was even worse but Pentair is very professional and they want to take care of their customers
189941
Apparently the warranty is void if purchased online. It's been a great unit so far but that is the goofiest addendum to a purchase as I have ever made. Big bright tags state this fact when you get the box; inside and out as I recall.
1776627
Trust me when I say, there is no warranty. It's a scam warranty. It costs more to send them back then what the purchase price is. I believe it's $20 plus return shipping to use your warranty and that is only after it has been processed and deemed defective. Don't count on the warranty. If you are using them in a pool (immersed situation) on a several days a week scenario. Anticipate them lasting 3-5 months or so.
244483
We use them with a Polaris, tried these because after replacing the pool liner it was getting caught on the pool ladder. They have helped, but it still can get caught, but not as much. Hope this helps.
1505103
Don't think so but I was told if you have dark pool do not get light colored Polaris or it could leave track marks.
899258
The warranty card that comes with it states that it is good for 90 days, IF you return the card within 10 days of purchase. Unfortunately this seems to be about standard on personal ionizers, which caused me to back out on the prospective purchase for several years before I finally got one. Still, the lifespan in general seems to not be dependent on the warranty length. I have had personal experience with 4 or 5 of them (due to me being the one of my friends who actually buys stuff on the Internet), and the oldest two have seen frequent use for about a year and a half. A third was accidentally doused in water after about a year, and did not survive the encounter. (Ionizers are very moisture sensitive.) The other two are working fine at about six months now. It does seem like I had read that the seller I bought them from on Amazon (Green Tech Environmental or Green Giraffe) would double the manufacturer's warranty, but I can no longer find a record of that, so it might have been temporary. I have not had cause to try and cash in on a warranty, so I cannot say how it would perform.
565614
If you are referring to the Polaris 280 pool cleaner, it comes with 2 years manufacture warranty and it comes with all related components and parts.
1930098
I have had mine for 1 year now and it has had parts replaced once. I just received an email that I need to purchase an extended warranty, don't know why, the don't offer one for any of their vacuums (they all include full coverage for 5 years). My only complaint is that they lost my box in their warehouse (I checked the tracking on the shipment), it sat in the warehouse for 2 weeks before actually shipping to me, once I got it and sent the vacuum in they had it back to me within a week good as new.
2023568
No, it just means that you need a booster pump to run your Polaris--or as we call ours, Edgar Allan Polaris or Edgar for short. He is a valued member of the family and an excellent pool cleaner. Our first one finally wore out after 12+ years of faithful service and we replaced him immediately. Highly recommend.
1902888
They did replace mine more than 2 months out, but we haven't taken it in. Saltwater again. It worked ok in pools, just not the ocean. They initially told us they wouldn't replace it, but they did - so it's questionable what the real policy is. We were glad to have an exception.
671276
We bought this pool this year and am going to try and see what happens leaving it up this winter. All the recommendations from Intex say you shouldn't but we had an issue with ours and after their very unfriendly and unsupportive staff ticked me off I don't care if it voids the warranty or not. There are instructions on how to "winterize" it on Youtube and we ordered the supplies to do it right here on amazon. Cost us about 70 bucks. When you order the kit make sure you get the right one for your pool. Ours came with the saltwater system so we went with the non-chlorine kit. Oh yea we are in Northwest Ohio so not sure how our winters compare but last year ..... Good Luck and can't wait to see how it holds up for you and us.