Has anyone had the bad contact (disconnect) problem between the base and the kettle? My Aroma kettle stopped working due to oxidization on the metals.
783297
Mine has only been used about 10 times, so I don't know how it will hold up over time.
2264027
Mine did too, and I confirmed with the company that the filter is necessary to build up enough steam to shut the kettle off. They offered to send me a replacement for $4.50 + $12.00 shipping! because they're in Canada and the shipping is international! I sent email to ask if there was anywhere in the U.S. I could get it, or whether they would just slip it into a small envelope to reduce the postage. Waiting for an answer and will update when I get it. In the meantime, I'm just stuffing a paper towel in the spout to keep the steam from escaping.
277866
The main kettle was not the source of the smell. The bottom of the pot first pot we purchased had some uneven coating that looked like pit marks-poor workmanship. The second kettle we bought had an even coating. The noxious smell (and subsequent water taste) occurred when the 'whistle' was closed. Once the steam got into the whistle the steam interacted and dissolved some residue that flavored the water and made the entire kitchen smelled "plastic-y". No amount of cleaning and using reduced the smell. If anything the more you used it with the whistle closed the worst it got. The main kettle was not the source of the smell. The bottom of the pot first pot we purchased had some uneven coating that looked like pit marks-poor workmanship. The second kettle we bought had an even coating. The noxious smell (and subsequent water taste) occurred when the 'whistle' was closed. Once the steam got into the whistle the steam interacted and dissolved some residue that flavored the water and made the entire kitchen smelled "plastic-y". No amount of cleaning and using reduced the smell. If anything the more you used it with the whistle closed the worst... » Read More The main kettle was not the source of the smell. The bottom of the pot first pot we purchased had some uneven coating that looked like pit marks-poor workmanship. The second kettle we bought had an even coating. The noxious smell (and subsequent water taste) occurred when the 'whistle' was closed. Once the steam got into the whistle the steam interacted and dissolved some residue that flavored the water and made the entire kitchen smelled "plastic-y". No amount of cleaning and using reduced the smell. If anything the more you used it with the whistle closed the worst it got. « Show Less
1120660
I don't know. We've owned 3 or 4 of these kettles and every one of them has had this problem. To clarify, the whistles themselves don't fail. The whistle mechanism is mounted in a hinged spout cover, which is spring loaded. The spring is necessary to keep the spout cover closed tightly. What we observe is the spring and/or hinge mechanism weaken over time. The result is the spout cover does not seal adequately in the closed position, even though it _looks_ ok. This allows steam to escape around its perimeter, rather than through the whistle where it's supposed to escape. This means the whistle does not sound loud enough, or at all. Typically we can correct this by pushing the spout cover closed, but if we forget to do so the kettle will boil itself dry and we never hear the whistle.
1888247
Used mine twice and the switch died on the third use. Tried holding in it using some pressure as the website suggested with no luck. Mr. Coffee is sending me a new one free of charge. Hopefully unit #2 doesn't have the same issue.
778400
The Kettle has 1 year limited warranty, so you are fine. Just contact Amazon. When I bought it, I purchased additional 2 years warranty.
103535
I haven't noticed any of these problems, at least not yet, I've had it since December and use it weekly or so. It did say the kettle may rust in the instructions that came with it, but that should not effect it's performance.
237573
I do not recommend this kettle to anyone, because there are design problems. I purchased two and returned both less than 30 days. Please look at it carefully, the base is not big enough and the plastic cover easily melted after only few uses. However, it is beautiful.
1087891
hmm sounds like it is broken. our cow kettle had no loose parts, still works great...the sound is like a hooo...not a moo. ask seller to send you a replacement. good luck
1009376
Sorry-it leaked at the connection point between the spout and pot after several uses...would try another tea kettle! Good Question!
2134542
I would err on the side of caution and say don't use it anymore. If you've burned the chrome coating off the copper, there's a good chance you have compromised the seams of the kettle or maybe also the soldered connections that hold the "heating element" to the bottom. It was an unfortunate mistake that can happen to anyone. Trying to do too much at once, while making tea! Sorry this happened to you and your VERY EXPENSIVE kettle, but I wouldn't risk using the kettle again. Do you have money? Use it as a pretty flower pot and buy another!
711306
I have not had mine but about a month so no issues yet...do know the warranty is only for 90 days, but I would still call the company's number at: 1-866-412-3930 or email: service@AromaReadyProducts.com GOOD LUCK!
172709
Have no problem with the kettle and have used it alot since I bought it, worth every penny.
1387514
I want to know the same thing because the last 2 kettles I bought (Cuisinart & Hamilton Beach) had a small, round rubber part inside the kettle that comes in contact with heated/boiled water.
182226
Thank you so much for posting about the Hamilton Beach CoolTouch kettle, C. Simpson! I've been looking all over for an acceptable one, and that's the best I've found too. Very frustrating. Thanks for taking the time to share your find.
929243
I haven't - it's probably deposits from your water supply adhering to the kettle while it's boiling I use only RO water (reverse osmosis) in my kettle and it looks brand new after more than a year of daily use. Try cleaning it with some CLR - that stuff works great on rust and hard water deposits
151665
I just got mine and last night my kitchen had a faint burning plastic odor. I turned the thing off. If the smell dose not go away in a few weeks I'll return the unit. I expect more from an $100 coffee pot. Its possible that other people haven't smelled it because they're in a building with air conditioning where the air is always being moved around.