I had this and it stopped charging. Is there any troubleshooting steps I should take to get it working again?
855041
Yes. I had the same problem. Do you know what I did? I returned this piece of crap and get a mophie power bank. They're worth the price, trust me!
855042
I figured that its just a cheap rip off. Mine only charges 10% of my phone. Horrible product from bad providers
1800618
I would return this product to the supplier. If it is not recognized and does not charge, it is useless. Amazon's guarantee should solve your problem.
2197715
I would first try and contact seller to see if they will send you a new charger. If they do not try the manufacturer they should send a new charger since under warranty.
4163
Mine stopped working and then randomly started working 30 minutes later. So I'd either wait and see if that works, or return it for a new one.
24645
sounds like it has a defective battery or isn't fully charging. Occasionally mine wont line up correctly when its in the charger & it wont charge...otherwise I say send it back for a new one
279536
When mine died out on me the other day, I tried to plug it in and use it right away but it didn't work. When i let it charge for 10 minutes I was able to use it plugged in.
1955399
Make sure it is seated properly and the power cord is in a functioning outlet. Mine charged immediately and works fine. If that doesn't help, I would return it and request another.
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
2136716
I am also having the same problem, The battery I bought is also not charging.
2267934
Sorry, can't help. I ended up returning it because I couldn't get it to charge at all. It was dead when I got it and no matter how I connected it, it wouldn't charge.
2021096
Mine wouldn't charge either, and I read from many others that had the same problem. I returned mine and Amazon gave me a full refund, but unfortunately I was not able to reorder.
253604
Try different chargers. If it is all the way exhausted, plug it in and wait 20 minutes or so. Sometimes it doesn't respond for a while, until it has a little bit of charge. Good luck.
450111
My first one did the same thing and was never actually charging. That happened after its first charge/drain. I had Amazon send me a new one and I sent mine back.
1276297
You may need a new charger. have them check it in the store. We got a dud one time.
2215321
Absolutely, I had the exact same issue, both the supplied power adapter and a back adapter failed. I bought this one and it's charging since then. I would recommend trying this.
247753
mine wouldn't charge when I got it sent back...maybe that's what happened to it was overcharged before I got it??
1225087
I had that issue too. It wouldn't charge anymore either. Contact the seller, very easy to work with and they sent me a new one for free.