I bought my filter in May and it worked beautifully. It is now Sept. and seems to have lost it's power to clean my pool. Any suggestions???
830757
The water flow / pressure of this unit is very dependent on how clean the filter is. I have had to clean the filter much more often on this one than I did on my old filter to maintain the same flow.
830758
Power can be dependent upon how dirty the filter is, if you have any air leaks or the actual electric motor itself. In my opinion, the first place to start is by replacing the filter, then check your hoses for leaks or obstructions. If the motor is bad, it usually just goes all at once. Good luck.
830759
Take the filter out and run the pump without it. if the pressure seems right it is the filter. I always clean mine as soon as I take them out but they do start to get clogged after a while. Make sure you clean good between the folds in the filter!
830760
change the cartridge. All the dirt particles in the rain clogs the cartridges.
830761
At the end of the season, the filter needs a good soaking in that filter clean liquid. A stained filter will make it run slow and hard.
1232464
We had the same problem - evidently we may have waited too long to change the filter and so much pressure built up in the chamber that it ruined the plastic threads in the cap. We had to use some large channel lock pliers to turn the cap out and ruined the threads in the process. We contacted customer support about the problem and they replaced the unit - hope this helps
451841
It unfortunately happened to me with two of these filters. I was very excited with the high ratings this product has but then it stopped working with in less than a month. I asked amazon for a replacement, than that one stopped working. I figured it was my plumbing and decided to give the filter to my mom and it didn't work
140331
Hi Ruth. The pool is big, but not big enough for a filter. You may want to call customer service for that question. Good luck. The Maj
991803
I had the same problem and the person who takes care of my pool said it would need to be replaced. He told me it would cost less for me to order it through Amazon than having him change it for me. The new unit is super easy to change. I just popped the old one off the wall. Look how it is plugged in and do the exact same thing with the new one. Mine now works and looks great.
756716
I own this and have found to fix must replace the whole unit.... This summer2014 will be our second replacement in two years. It was suggested to me to bypass thus pump and draw water thru. But use a sand filter... Might try that instead
966388
Mine to stopped working. It now just stays red even if I change the filter. I am lost and going to call the company.
1228463
Hi Joy, Well without knowing your exact setup I can only assume you have sand in the inside pipe and latterals (those are the white spoke looking things). I have read about this problem on another site and that's what the other person had going on. So how does that happen, well either the center tube got cracked during shipping or during the sand fill process, it is easy to do as the plastic tube is very fragile. I actually broke mine before I had the filter installed and had to order a new one fron Intex. It was about $7 and lol $8 for shipping. The other reason could be too much sand in the filter itself so the sand floats and then get sucked into the backwash process and sinks and then when you go to the filter process it get sucked up and out into the pool until its all gone. Finally, be sure you have the correct sand. My experience is you can only get it at pool supply stores. Hope this helps. Let me know if you have any other questions, I'll be happy to help. Jonathan
1413360
Call the company and ask for them to repair it. They will charge you money, but it's worth it, because it covers shipping and when you receive your unit back, they insert a new filter. So consider the price to fix it, the price of a new filter. Actually, you never know. They may not charge you to fix it....email/call and find out!
617939
two things that come to mind, you can buy a clarifier, usually in a 30 oz bottle I think. they are supposed to bind the small dirt particles together so the filter traps them more easily. If that doesn't work I've had to vacuum out to waste and add more clean water to the pool. good luck
2252528
So far I haven't had that issue. I just clean off the filter - wipe off with paper towel or hand and replace it. I haven't had it longer than about one month.
483544
I think Amazon sells the replacement pumps. Or TOM Aquatics has an amazing support person whom I've talked to, and he has given me guidance on the running of my filter. Go on their website, and go to Technical Support, and that should get the ball rolling. The guy will personally call you, and help you out.
906526
It is an excellent filter and will do a great job for you. I have a 26,500 gallon pool and used a sand filter, the water always looked ok, when I changed to the Hayward DE filter the water looks polished! My installer told me they are his favorite filter. I wish you luck.
1582440
This filter didn't work out for me. Mine started making noises too. It then stopped working all together. I've replaced it with the Tetra whisper power filter. We have three tanks all using this filter and have had no problems.
1978860
I have only had my tank set up for a little over a month. It has one betta in it. Yesterday the filter died. Can't get it going again. I had to go out and buy a new filter to keep my fish happy. Now I have to find a light that will fit on the tank so I can get rid of that huge useless cube out of the middle.
938624
Yes I had a similar issue when I changed the filter. Call the sevice and they will help you.
2247423
It clogged mine up, but nothing I couldn't clean the filter on. I would suggest use a shop vac at first and then go over with your good vacuum.