do you get a warrenty when you buy this grill online from this seller. we called traeger and they said no warrenty due to the fact we bought it from amazon?
862300
I thought there was a years warranty; but not sure. I have had my grill for almost a year; using it at least four times a month and haven't had a minute's problem with it. Everything I have cooked on it has been marvelous.
768503
No warranty. Contact Mr. Cory Middleton, Traeger Service Department, 7 days a week 5am-7pm pacific time, 1800 872 3437
862301
I called the number that was provided on all the papers and instructions they give with the grill and they said they dont have a warranty if you purchase the girl from Amazon, eBay etc.
998931
Thanks for replies. The burner is usually the first thing to rust out so I will look for a different grill.
160929
There is no such thing as a lifetime warranty. I bought a Ducane and Pro Chef previously that had supposed lifetime warranties. Those grills are in the trash replaced by this Broil Mate because the companies went bankrupt. I will say that this grill has been one of our best and very high quality so far. It comes to temp quickly and cooks evenly. We cook almost daily on it and it is holding up very well. As with anything maintenance is the key.
1239400
The warranty is valid through Two Guys Grills here on Amazon. You can give us a call if you have any questions specific to the warranty.- JeffFounder, Two Guys Grills
1640632
Initially I called GE parts and made sure that the gas range and replacement part were the right fit. I then went to Amazon with the replacement part number and received a much cheaper price. I suggest you do the same. The grill from Amazon works fine and looks like original issue.
907911
I ordered my char-griller a few years ago and it came missing some screws. Amazon immediately express shipped a replacement before even receiving my first one back. They unit is the best grill I have ever found in over 30 years of owning various grills from Habachi, Mecco, Webber and others. It grill hotter than regular NON-Cast Iron grills so it took a little practice adjusting the time of cooking for steaks, burgers, etc. It cooks a little faster so if you like your steak Med-Rare pay attention and after a few times you will fall in love with it. It is INDESTRUCTIBLE. Amazon customer service is also phenomenal. One of the best Internet companies in the world! Go Amazon Go! I ordered my char-griller a few years ago and it came missing some screws. Amazon immediately express shipped a replacement before even receiving my first one back. They unit is the best grill I have ever found in over 30 years of owning various grills from Habachi, Mecco, Webber and others. It grill hotter than regular NON-Cast Iron grills so it took a little practice adjusting the time of cooking for steaks, burgers, etc. It cooks a little faster so if you like your steak Med-Rare pay attention and after a few times you will fall in love with it. It is INDESTRUCTIBLE. Amazon customer... » Read More I ordered my char-griller a few years ago and it came missing some screws. Amazon immediately express shipped a replacement before even receiving my first one back. They unit is the best grill I have ever found in over 30 years of owning various grills from Habachi, Mecco, Webber and others. It grill hotter than regular NON-Cast Iron grills so it took a little practice adjusting the time of cooking for steaks, burgers, etc. It cooks a little faster so if you like your steak Med-Rare pay attention and after a few times you will fall in love with it. It is INDESTRUCTIBLE. Amazon customer service is also phenomenal. One of the best Internet companies in the world! Go Amazon Go! « Show Less
985027
I've tried to get parts for these but no luck. I don't think replacements parts were ever available. I tried to buy a burner because mine rusted away and contacted Masterbuilt. They told me that the grill had been discontinues and parts were no longer available. Yet, new grills were still being sold on the internet. My conclusion: Masterbuilt products are disposable. Once it breaks, throw it away. Don't expect support from the factory.
1626241
Be careful!!! I ordered this same grill and received a USED grill with food on it. The inside packaging was missing and the outside box was tapped as if a 2 year old tapped it. My order specifically stayed "NEW"! I refused the order and got my $153.99 back which included shipping.
2231227
Go on line and contact the company. My friend purchased a grill after I told her how much I liked mine and she just got hold of the company to purchase the aluminum liner and brickets. When Lowes still carried the grill I purchased extra brickets when I bought it, and then they ordered new liners for me less than a year later. They won't do that any longer. Surprised more places don't sell grills like this with all the condos and apartment dwellers around the country.
1988874
What difference does it make if you buy it from Amazon it's not like it would be worth the cost to send the grill back....at that, I had to just trow it away after it stopped working the second time I used it.If you need to purchase this on-line I suggest you do from a brick an mortar retailer that you can visit if some goes wrong with the grill.
869965
No problems here. You should contact Weber - they have very good customer service.
1128318
Received this grill for Christmas. I like it a lot, but noticed a tremendous amount of smoke coming out at the rim of the grill during cooking, and once I closed the top and bottom vents too. Charcoal would not extinguish and turned into ash. Lid was "out of round" by 5/12 of an inch. Was not a huge issue in cooking, but reusing partially burnt charcoal is a cost saver. Weber is sending new lid, and hopefully equally rounded to make a tight seal between lid and kettle. Is it just me or is the metal thinner and lighter (cheaper feeling) than my 15 year old Weber?
935956
Just wanted to let people know that the same exact grill made by GP Group is sold by Lowes under the name Master Forge. They also have covers for it too item #297938 on Lowes. Also and I cant believe I am saying this but Lowes was cheaper than Amazon ! Picked mine up for under $200. You will need two people to put the main body on the base but other than that assembly is easy (Lowes will assemble it for you too). Sorry this may have turned out to be a Lowes ad, but hey for once something is cheaper not on Amazon !
1626240
That's an item that seems unique to this particular grill. If you still have the instructions, and warranty, with information that likely leads to the company that manufactures this item and has the license the sell it under the WP brand. They'd likely be you best place to contact. If you don't have it, try finding somwhere bricks and mortar that sells his stuff, look over the box for info, or search on Google. Search for any place involved with any of his enterprises, and email, call. All it takes at times is one decent person who'll track one down for you. Not a great answer, but the best I can manage. Just keep trying.
1484323
this part seemed pretty universal and work in my "good ol grill", but no guarantees. My experience with the grill parts I ordered later and subsequently had to return 2 times to find out the grill parts were discontinued- was very un happy char broil customer, and when I called Char broil service, they were no assistance since my "good ol grill" was to old and parts discontinued, they did offer a discount rebate on similar new model, but was still more than I would pay at locale brick and mortar stores and would have to wait for it to be shipped. Sorry not much more to share, I am shopping for a deal on a new BBQ grill in hopes an after holiday sale will pop up. this part seemed pretty universal and work in my "good ol grill", but no guarantees. My experience with the grill parts I ordered later and subsequently had to return 2 times to find out the grill parts were discontinued- was very un happy char broil customer, and when I called Char broil service, they were no assistance since my "good ol grill" was to old and parts discontinued, they did offer a discount rebate on similar new model, but was still more than I would pay at locale brick and mortar stores and would have to wait for it to be shipped. Sorry not much more to... » Read More this part seemed pretty universal and work in my "good ol grill", but no guarantees. My experience with the grill parts I ordered later and subsequently had to return 2 times to find out the grill parts were discontinued- was very un happy char broil customer, and when I called Char broil service, they were no assistance since my "good ol grill" was to old and parts discontinued, they did offer a discount rebate on similar new model, but was still more than I would pay at locale brick and mortar stores and would have to wait for it to be shipped. Sorry not much more to share, I am shopping for a deal on a new BBQ grill in hopes an after holiday sale will pop up. « Show Less
1326436
I needed to replace the propane flow control/regulator since I was not getting a good, full flame after only several camp out trips using the little element grill. I contacted Fuego via email and they replaced it free of charge. It did take a few weeks (in December) to receive my parts. Contact info: Your item will ship today.Sincerely,Cory KnaffleFuego Living LLC.1900 Powell St.Ste 600Emeryville, CA 94608Email I used: Fuego Service [service@fuegoliving.com]phone: 415.558.7151 ext 707fax: 888.883.8346http://www.fuegoliving.comhttp://www.elementbyfuego.comhttp://www.thefuegoblog.comCheck us out on Facebook.Good luck! I needed to replace the propane flow control/regulator since I was not getting a good, full flame after only several camp out trips using the little element grill. I contacted Fuego via email and they replaced it free of charge. It did take a few weeks (in December) to receive my parts. Contact info: Your item will ship today.Sincerely,Cory KnaffleFuego Living LLC.1900 Powell St.Ste 600Emeryville, CA 94608Email I used: Fuego Service [service@fuegoliving.com]phone: 415.558.7151 ext 707fax:... » Read More I needed to replace the propane flow control/regulator since I was not getting a good, full flame after only several camp out trips using the little element grill. I contacted Fuego via email and they replaced it free of charge. It did take a few weeks (in December) to receive my parts. Contact info: Your item will ship today.Sincerely,Cory KnaffleFuego Living LLC.1900 Powell St.Ste 600Emeryville, CA 94608Email I used: Fuego Service [service@fuegoliving.com]phone: 415.558.7151 ext 707fax: 888.883.8346http://www.fuegoliving.comhttp://www.elementbyfuego.comhttp://www.thefuegoblog.comCheck us out on Facebook.Good luck! « Show Less
67764
I can't find one either...it's ridiculous. Makes me want to sell it and go back to the 22.5 One Touch, where at least you can get replacement grills at your local hardware store.