what if it's a big screen tv how do they repair it ? I mean do they offer in home service ?
827663
I can only speak from personal experience. My son was at college when his computer crashed. He took it to a local service to repair. Then I reminded him we had square trade. I sent the invoice to Square Trade and they reviewed it and sent me a check for the full amount of the repair - no questions asked. One of the best investments I ever made.
1582583
Unplug the power and plug it back in. If you don't see a picture, it might be stuck in the wrong video mode. If it is, you might not be able to fix it without plugging it into a television that supports the mode it is currently in.
1814373
Possibly, you need to open the TV and examine the capacitors. If there are any that are obviously bulged, then their replacement may help.
554265
Major hurdles trying to get Samsung to repair out TV. The TV started to show lines in the image a little over a year after purchase, which was just after the warranty period. Contacted Samsung, they would not help. After many calls for two days they transfer me to a repair shop 400 miles away from me!! Well, needless to say unless I was willing to pay hefty price for them even to come to check out the TV, let along repairing it. The bottom line was that the tech told me just go get myself a new TV instead. So this damn piece of junk is still sitting in my garage and i don't know what to do with it! Major hurdles trying to get Samsung to repair out TV. The TV started to show lines in the image a little over a year after purchase, which was just after the warranty period. Contacted Samsung, they would not help. After many calls for two days they transfer me to a repair shop 400 miles away from me!! Well, needless to say unless I was willing to pay hefty price for them even to come to check out the TV, let along repairing it. The bottom line was that the tech told me just go get myself a new TV instead. So this damn piece of junk is still sitting in my garage and i don't know what to do... » Read More Major hurdles trying to get Samsung to repair out TV. The TV started to show lines in the image a little over a year after purchase, which was just after the warranty period. Contacted Samsung, they would not help. After many calls for two days they transfer me to a repair shop 400 miles away from me!! Well, needless to say unless I was willing to pay hefty price for them even to come to check out the TV, let along repairing it. The bottom line was that the tech told me just go get myself a new TV instead. So this damn piece of junk is still sitting in my garage and i don't know what to do with it! « Show Less
790571
You should be able to swap the power cord out, they are pretty standard but I would check the tv.
1533728
I actually found this on another forum post and it makes me feel much better that at least samsung is recognizing the problem to some extent. I really hope this means they do have a fix for it otherwise why would they post pictures of the problem and say your TV needs service right?http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?isARS=Y&SITE;_ID=1&AT;_ID=137885&ARS;_ID=8957980Just waiting to hear from someone that their TV was actually fixed. Thanks again,
2060263
We recommend you inspect the TV to ensure the panel is not damaged when you receive it. You can re-package the TV easily. Also, take photos of the undamaged TV prior to shipment to your new home.
525777
That was my assumption when I purchased this item. My Samsung TV was purchased from Amazon and had no problem getting a repair covered under warranty
1800571
Are you out of warranty? How much is a motherboard? I guess I am asking more questions than answering, but I would exhaust possible free fixes, and my personal belief is that you no longer 'repair' TVs. It is a great TV though...
1420625
May just need to call that support line, if the display panel is damaged they should replace it.
1336916
We also had same problem and received tv with shattered glass which was delivered by Ceva. They did not offer to open the box or install tv. Unfortunately we were out of town so we did not open tv until after return window expired. When we did we were shocked to see the screen was damaged. We almost had no hope but Amazon was extremely helpful and they agreed to replace it. Highly recommend buying warranty with TV.
775422
If you call Samsung now they're aware of the problem and are taking care of it. My TV has been out of warantee for about a year now but they're sending a tech to fix it at no cost as long as it is indeed the capacitors that are faulty.
291373
Rick H, It sounds like it will need service. Reach out to the Samsung customer service center to try some troubleshooting. If that doesn't work, they can set your TV up for a repair. Thanks for your support of Samsung products. --Mr. S
1806660
Called Samsung but they weren't helpful....without an extended warranty, I'm out of luck. Only bright spot: It hasn't gotten worse. Now we're in the habit of turning on the TV, leaving for half an hour, and then coming back to it. It usually resolves by then...usually. But it's a big pain. Definitely never buying another Samsung. Let me know if you hear anything.
362304
I am not a tech person. This Tv only worked for 2 1/2 years. We we told the sound board was not working and it would cost $400 to fix it.
129950
You have a part going out on it, I had the exact same problem and it was more to get it fixed than it was to buy a new tv. I don't remember what the part was but it was expensive. Mine started doing that right after the warranty ended, and they won't fix it for free. Good luck with it. And I would stay away from their products in the future
652821
I don't know. My husband contact Sony & they gave us the name of a local company that was able to repair the television, however it does not negate the fact that we will never by another Sony product ever again. My suggestion to you would be to contact Sony.