Do I need to remove any of my antivirus programs before using the FixMeStick ?
827810
Hi Joel,You do not need to remove any of your antivirus programs before using the FixMeStick.Best,Brian
827811
HelloThank you for contacting with your question.I have checked the product details and it states the following: The FixMeStick is a plug in device, there's no software to install, and it cannot conflict with your anti-virus or any other programs.I hope this information help answer your question. Please contact if you have any other questions.Thank youAqualyn
827812
I did not remove any anti virus. I have periodically used the stick to clean up any stray new attacks. I also added a malware program to protect my back. So I have three defense programs active.
60568
You can either go to Norton's website and use their computer virus removal tool which is free to do, or give Norton a call and they will assist you. I'm running Windows 7 so I don't know how Vista reacts to a download like this. But you should not have to buy anything.
806866
do you have antivirus software installed? some of them may block your USB port.
968494
It has nothing to do with the computer. Without antivirus software or malware protection, the viruses will follow where ever you bring your infected files. Back up everything on to an external drive and run antivirus software on it to get rid of the files. Format your internal harddrive and reinstall your OS.
1421886
I haven't had one on my computer in the 6 years that I've had it. I have always used 360 or some type of Norton Antivirus. But they say 24 tech support so I can only assume that they help remove any viruses you may encounter. I am not 100% sure so you may want to contact them directly before purchasing
993378
Not sure about that one. I think that if the virus that does this is in the database then it should pick it up. The stick does an update before running it's scan. I would guess that if this is a virus it should pick it up. If you need further info try the website and contact support. They are very helpful.
1781362
Yes, I found it to be very helpful and took away a lot of the virus that plaqued my PC. It will run in safe mode.
1005197
I really don't know but I think you would have to . Go to control panel and add and remove programs go in there and remove.
993382
In my experience, no. My machine was infected with the trojan.boweliks browser hijacker and Fixmestick did not remove it.
1984417
I down loaded AVG which is a free app, since there is no built in virus protection that I am aware of.
1223044
It seemed to work for me. I'd been told slowness was due to registry errors, so I'd been using CCleaner but the Fix Me Stick found and quarantined several viruses and the computer IS running faster.
1797409
You are welcome! I spent all night lastnight trying to fathom it! I gave up and decided to start afresh today! You do indeed need to disable the entire antivirus/firewall software! Have nothing running to succeed! Merry Christmas Matt! Let's hope the lil ones spend as much time playing with it! :)
1654461
Norton always interferes with apps. Use free AVAST. It's recommended by IT specialist. I never had a problem with a virus.
1498220
It can fix your computer with some caveats. First your computer must be able to boot from USB Stick(flash Drive). If it can usually you must change boot order in BIOS to boot from external USB device. Also some older computers are not able to do this. If Fixmestick clears virus(it is probably a root kit virus) then the worry is if the virus corrupted your copy of Windows on the computer. The computer might boot but it will not update itself or Internet Explorer is corrupted or icons are missing etc. I see this problem in the shop alot and the only way to fix this is with what Microsoft calls a repair install. You need an OEM Windows DVD that corresponds to what version of Windows you have on your computer. Fixmestick has no ability to due a repair install. In conclusion Fixmestick probably will get rid of virus infecting computer but will the computer work as expected? Do not know unless you try it and then there might be additional steps as outlined to get your computer back the way you expect it. If all this sounds confusing take it to a tech that knows how to get rid of virus' and preserve your data(pictures, documents, music, etc). Some techs just restore your computer back to the original factory settings losing all data and updates done since computer was new. There was one person(Elisha) who said they paid $200.00 to get the computer fixed. For a big box store not to bad but I am an independent and I would only charge $100.00 max to do both cleanup and repair Windows if needed. Look around for someone who has low overhead. Half of the $200 is just to put a roof over tech's head and has nothing to do with the repair.
279818
Sorry to say, it will not remove those items. Only virus's that try to infect your computer.
901477
Yes you can as long as you don't use antivirus and anti malware modules that are in fix it
148376
Hi I had to contact Customer Services, which, at best, is hit and miss and at worst is an appalling experience Beware of their tendancy to try and sell you "essential clearing of numerous viruses from your infected computer" I use Windows Defender, CCleaner and Malwarebytes, all free to download, I binned Mcafee Good luck