So... where do you go for customer support? The web site (in my manual) is dead, Amazon just say the unit comes from "Duro." WTH?
826947
Call 1-800-629-3325 PST business hours. Email support@duromaxgenerators.com
1379439
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabilize it from a defective unit.
559348
I had the same issue. Contacted the seller and they were not helpful at all. If you are able to find the driver, let me know so I can use my equipment.
1250844
Contact your vendor. I found the FreshRoast folks to be very responsive when the main board on my SR500 went out, but I needed the vendor to document purchase date for warranty claim.
681845
Thank. I just returned mine to Amazon as well. I ordered another unit from another retailer (Amazon was out of stock) and am hoping for a better unit.
1084894
Sorry to hear that. My first lasted for years. My second still works. Try calling the company and if they are nonresponsive, leave a bad review on their website. Leave a bad review on Amazon.com. Google Koolatron complaints and see if anyone else posted problems. Companies hate bad publicity.
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
583316
Good points. It's still relatively new, and I wonder especially how the hard drive model has held up. My new one arrived DOA, and now I'm really struggling over whether to ask Amazon for a refund or an exchange. This baby may be intended to be Solid State all the way, which means the hard drive models will be unwanted period pieces in another year or two.
1643290
I agree, and their customer support sucks... literally one told me too bad when I told them that their website is inconsistent and useless. I mean it was rude, and then the guy said he filed an RMA and would e-mail me the details and never did. Buyer beware.
580390
Well I have the same problem. My unit just stopped working. I only used it for a few months and it stopped working. I looked at the other responses and may try to get it fixed. Just don't want to put money into it and perhaps still have it not work.
176352
Wish I could help, but I've been having a problem with my Delonghi since shortly after I bought it and have never been able to get a reply from the manufacturer. I've sent numerous emails, have tried calling...but nothing has worked. Good luck!!
1630854
Just "chatted" with Longevity and they don't know if the units on Amazon are the updated models or not. Also, they don't sell the wire feed carriers to update it yourself! So to me that says they don't have parts available to service the machine if it breaks and are not too concerned about you getting their best product!! They may be a decent company, but their products are still made in China from Chinese manufactured parts, so warrenty issues will be a problem. Probably best to stick to American made units even if some of the innards are out sourced IMHO!
1834260
contact there support. good luck. (cause they don't have one. i regret buying this piece of &%@*)
1744731
Yes, I had this problem a few weeks ago. i posted my comments under my purchase Dec 2013 and a great guy named Matt was able to assist me with a new replacement and prepaid RMA. As of now, I am waiting for the unit to arrive and then will return the original. Give them a call, they aery very nice and understanding. Check out my review/post on this as I will do updates. I think the company will work with you. Good luck, Jeff
1240248
I bought a pair of riders online on EBAY. Tried to use them. Battrries wouldn't hold a charge. Called Cardo. Told they couldn't help me. Bought a pair of Q1 riders on Amazon and still haven't got them working. Instructions are complicated and while at times the wife and I can talk it lasts only minutes before we have to start over. I also bought a half helmet setting so I could switch over one of the Q1 bases and use it on trips. Hasn't worked out. I paid about 295.00 for everything and should have bought something else. If you want complicated and doesn't work buy Cardo. I also have an RV but I wouldn't use Cardo for commo. Besides what would you mount them to?
330108
Good luck contacting Graco, their customer service is hopeless! I've had trouble with ours since day 1 and gave up trying to get through to customer service.
450960
Try to send it back, hyour running out of time, don't know if they will refund. But i do know this, it is a piece of junk there is NO support.