I bought this for my daughter for a christmas present...she has played with it 5 times and it has stopped working. Only used inside/brand new..help?
844897
The first time I bought the buggy I had to return it as well. The new buggy works but if you leave it on it will travel without operator help
844898
I would check that it hasnt been left on by accident, running down the batteries. My kids did this and it also became influenced by other electronics (my son's remote car and truck). So try new batteries and a different location in the house. If that doesn't fix problem, I would ask for replacement. Hope info is helpful.
844899
My daughter played with it still an it is working ok. Does what it suppose to do
844900
I am sorry it has taken me awhile to get back to you. I called my son and the Kid Galaxy My First RC is still going fine. Liya is five. I gave it to her 12/12/2013. She only uses it inside as well, but her cousins (boys 9-11yrs) are always running it. I am so sorry to hear yours has stopped working, but it has been a good toy for us.
2180403
I haven't had this problem but can imagine two solutions: - check the batteries if not already done so - open the toy and check the speaker connection, re-solder if the wire has come loose (use an electrician if need be).
1044151
check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a... » Read More check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps « Show Less
1314739
My suggestion is get a new one. They are not that expensive and I'm pretty sure I bought mine at Walmart for well under $10. Not a fan anyway.
1423354
I have had the same problem. I purchased another one and the same thing happened. Call Fisher Price and they will refund your money once they receive the product. So disappointed. I will try another brand.
1965474
it's for christmas, so it hasn't been opened yet. sorry. PS OMG, my son-in-law worked on the tail for a very long time. Finally, my daughter took over, couldn't get the tail in, so she resorted to pliers, promptly breaking it. So, I had to order a new one on Christmas that will be here on Saturday. Another electronic toy, the Arachnid remote control, didn't work because there appeared to be a missing piece, so my 6 yr old grandson said he must have been a very bad boy for Santa to bring broken toys. I felt so bad for him, I probably wouldn't have reordered this toy, but you see the position I was in. Santa would replace the toy and didn't bring a broken one on purpose. it's for christmas, so it hasn't been opened yet. sorry. PS OMG, my son-in-law worked on the tail for a very long time. Finally, my daughter took over, couldn't get the tail in, so she resorted to pliers, promptly breaking it. So, I had to order a new one on Christmas that will be here on Saturday. Another electronic toy, the Arachnid remote control, didn't work because there appeared to be a missing piece, so my 6 yr old grandson said he must have been a very bad boy for Santa to bring broken toys. I felt so bad for him, I probably wouldn't have reordered this toy, but you see... » Read More it's for christmas, so it hasn't been opened yet. sorry. PS OMG, my son-in-law worked on the tail for a very long time. Finally, my daughter took over, couldn't get the tail in, so she resorted to pliers, promptly breaking it. So, I had to order a new one on Christmas that will be here on Saturday. Another electronic toy, the Arachnid remote control, didn't work because there appeared to be a missing piece, so my 6 yr old grandson said he must have been a very bad boy for Santa to bring broken toys. I felt so bad for him, I probably wouldn't have reordered this toy, but you see the position I was in. Santa would replace the toy and didn't bring a broken one on purpose. « Show Less
1256142
If your product doesnt work, email who you got it from request a replacement or total refund including shipping and handeling. We are going to be buying a bigger one our boys love ours so really hope yours gets to working or you try a new one!
2141509
7/18/2014Good Day Brian,You need to contact the merchant that sold it to you. I most cases they will not want the item back as it is an adult product. But if it is defective the merchant should have some kind of refund/replacement policy.Thank you,Customer Service Dept.JoyToyShop
879178
I bought this for my son, so I checked with him. He said his is working fine, and the only time it stopped working was when he needed to replace the battery on the inside unit. He replaced the battery, and it's working great again. Sorry I can't be of more help.
432761
battery may be burnt out- this happened to me when a kids came over for a playdate. I had it fully charged for kids to enjoy and saw one child pushing it with his feet like a non motorized toy and then it never worked again except for the music. You may need to get new battery unfortunately. My son was never able to enjoy it as batteries were almost 50- 75 dollars at time and we just didn't want to add more $ to this toy ,but now you can get them for around 36 dollars.
1778290
You might check your local game stop and look at a refurbished unit. The last time I was in there they had some units in there for 79.99. I bought a ds lite for my son when he was 6 and he is still using at 8 we just got a nerf case to increase the durablity for it. My niece got hers at 7 and is still using it and she will be 12 christmas eve. It is definatley a investment but she will not grow out of this toy for some time to come. There are very few toys that I buy for the kids that I can say they're still use on a weekly basis 5 years later, but this is one of them.
161242
We have the same problem!!!How frustrating!!! This is the one toy my daughter really wanted for Christmas and it's not working!!Can't register the code nor will they send me the confirmation email!
1685344
Sounds like a faulty unit, my last one only lasted a couple of months. It's just a cheap fun thing so I figured I would just replace them as they gave out... Since it came that way though I would say return it for a replacement.
161246
When I called Mattel's customer service, they indicated that the item was probably used because the registration code was used. I was horrified because the mp3 player was completely untouched. Anyway, Mattel generated a new registration code and emailed it to me, but that one didn't work either (it came up with an error stating it had been used too). I think it's a glitch of some sort, but I'm leaning towards filing a complaint through the Better Business Bureau because they still haven't resolved the problem.
1497904
Wish I could help. Got mine for my grandson last Christmas. It worked right away, was a huge hit, and a year later it's still working. Sorry I can't offer any advice.
1474650
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2... » Read More I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. « Show Less
334400
Hi Deana, yes there is always the possibility that it might be broken, but just in case it's not, try new batteries first. If it still doesn't work, then send it back and get a new one.