I followed all the instructions. Now my filtered water still has a slight dark tint, compared to unfiltered water. Is this normal?
859897
That has happened to me also. I just give it an additional rinse and the cloudiness vanishes. It has always worked for me.
1190428
No. When you first run water through the filter you may get some cloudy residue, but after that the water should be clear. One thing you may want to check is the water source that is going through the filter. Fill a glass with the water you have been using and see if it has the debris. Another thing you may want to do is use bottled or filtered water.
1535514
My water was cloudy for the first gallon. The instructions said something about running the water for the few minutes in order to clean everything out. If you followed this and it's still cloudy, I guess you should contact the company. Good luck!!
321161
Sorry I can't answer your questions as the filter never worked for me. Water slowly trickled through the filter and then it just stopped. Dark water is not normal water.
484785
I have washed the filter and follow the instructions, it works well. Considering I only did it once and you have done "Several Times", I guess you know the operation process very well and it should be the problem of the Machine. I will take care of it too. Thank you.
1199860
Did you open up the bottom section to check the filter/wick? When I received mine the filter was wrapped in plastic, so needless to say it wasn't wicking the water. It ran all day without doing anything.
93528
I can't say for sure. Are the particles black? If so, they could be particles of carbon from the filter. If that's the case, and if you have run water through the filter before using it, the filter may well be defective. I haven't personally encountered this problem.
1848048
Fine... I always squeezed/filtered the best water I could find. I thought the lake water might have a bad taste, but even that was palatable right out of the filter. That said, I typically keep a little lemon juice for my pack-bladder. After my trip, I back-flushed the filter and didn't see any particulates, so again, all the water I filtered was pretty clear. My $.02
1926510
I don't really have an answer but I have replaced my filter twice and it did not run black either time. The instructions said to run it several times prior to drinking the water. My guess is that whatever made it run black also quickly clogged the filter causing the replace filter light to come on.
1465423
Usually when water sits for long periods of time, it becomes stagnant, and in the case of your filter, it's been just sitting in that filter for a month. There is a possible build up of algae. Id buy a new filter cartridge and try that.
1922076
I will be very honest with you, this unit I got, the UV light shorted out or burned out. But they replaced the whole unit for me. However, I did not get the same one with the UV in it. So I have never replaced the bulb! I had no problems with the company & recieving my replacement filter. I don't know if this helped you or not.
1484087
Hi. No...you need to soak the filter for about 30 minutes, and then fill the pitcher (filter the water through). Once it's full, dump out the water and repeat. Once or twice through usually takes care of the black particles. The particles aren't danerous (I think it's carbon)...just try to make sure they aren't getting into the drinking water/ the pitcher.
2222804
My first question would be if you primed it according to the instructions that should have come with it (I think they're on the box)? If not, do so. If yes, something I've done to prolong the use of mine is to gently scrub the filters with a clean wet dish cloth. I'm assuming your filtering tap water, but if your filtering dirty water then flow can diminish quicker.
70599
I had a similar problem but noticed it right away. I unplugged the UV and drained the storage. It tasted better right after. I was told that if you have city water that is chlorinated it somehow effects the inert chlorine molecules and can effect the taste. UV would be better on a well or rain water system. I kept my UV wired in just in case there is a biological contamination in the water supply and I would plug it in and deal with the taste :)
2064420
I haven't experienced this problem yet...be sure to rinse the filter as instructed prior to placing it in place; and be sure you haven't installed it backwards...not much help--I know, but all I can think of.
1458460
No. Also the filtered water has light black or blue color and taste bad. Do not buy it.
1677144
Make sure you always have full bottle of water, it happened to me when I only left half. The filter itself has to be complete wet, if it is the first time use, don't worry give it some time, the second time will be much better.