How an I get a replacement monitor? Mine fell and the screen cracked i've only had it for 4 months
849661
Hi Kristen, while I doubt that their warrenty would cover dropping, I have found their support to be very helpful. Try calling 800) 566-8933 or viet their website at http://www.mmt2.com/contact/
726864
I always had to buy another monitor and camera. But I called hte company and told them what was wrong with my monitor...bc I had gone through three in 2 years with the same problem (side buttons stopped working). and they replaced the monitor for free. I had to return the broken one
1559751
If you can only display on an external monitor, then I'd call it DOA. Send it back for a replacement.Acer or Amazon should have you set. Just make sure you register the Acer on their website if you plan to get a new one from them.
57787
How old is the unit? If its over a year old there most likely is no warranty, if its under that time frame, is the screen cracked or broken? If so, this is not a covered item, if the screen just went out, that would be covered under a warranty. Hope this helps
2260150
Only 90 day return, mine has been fine for ever. I would look at the hook-up cable lines and be sure it didn't loose power. Or you can take the monitor out and have a installation place check to see if it is the monitor? I stand behind the product.
2030794
I would check the back of the monitor too, making sure that nothing got changed there. I've had mine for over 2 1/2 years and it still works perfectly! I love it!!! If you check the back and everything is as it should be, definately contact the manufacturer and get it replaced!
565677
Mine was a new purchase two years ago and has performed better than any of my previous monitors. I would attempt an exchange with your supplier if you had eliminated possible video card, power or cable problems. Good luck, great monitor.
687676
Same problem here after 2 years (exactly 25 months). Unfortunately, I called Avent and they will not do anything beyond the 2 year warranty period. Guess I should have thought to call a month ago...very unfortunate. I really like this monitor but cannot recommend a product that breaks down after only 2 years.
431509
Please do not make the same mistake I made... it seems that you are in need of a screen replacement not a new LCD (since it still functions). I bought a new LCD to fix my mini only to learn, once I had changed it, that it had nothing to do with the damage.
1986941
Obviously from the other responses yes, but keep in mind, while trying to install it, I cracked the LCD... $200 replacement...but that could be just me. Good luck!
2261008
Nope! It's a throwaway. Only under warranty. What I did, I was lucky, I had a broken display. I found one on eBay with a bad USB cable. Only cost me $17 and I made a good one out of the 2.You should have been using a USB extension cable. Only a few bucks on eBay.
2027964
Best to get a replacement...you COULD use the old one, but if you spent money for the screen, spend the extra $5 for a replacement bezel. It will save a lot of pain...just make sure you get one with adhesive.
1468076
OK, good luck! My son cracked his screen also! But not bad enough to justify a new screen/device.
607476
You will want to check what warranty if any is included with the monitor. If there is one, they are always honored through the manufacturer of said product, which in this case would be Dell.
214438
The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for... » Read More The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping « Show Less
200533
Ours was having the same problem and the screen was not responding where the port was. We contacted the amazon seller and they immediately sent us a new one, and a pre paid box to send it back in if I remember right. I'd contact the seller. It comes with a 1 year warranty.
1345244
Hi Suzanne,The screen cracked on my sons Nabi last month. Luckily they offer the screen replacement service! I paid the $74.99 fee on the Nabi site, they immediately emailed me the next steps. I shipped it to the Nabi Care center on a Thursday & we had it back in our possession with a fixed screen the next Thursday. I was very please at how quick the process was. Please let me know if you have any questions!- Malynda