is there a trick to getting the pump started or is mine defected?
856343
I had trouble starting the pump at first but after a few hard pumps and twisting it around I got it to work. It might be defected.
856344
Mine started right away with no issues. I think yours might be defected if it's still not working.
856345
I have never had a problem. Is it in a locked position by any chance? It may be defective because mine always worked. Sorry I am not of more help!
396284
The pin should be under a "hidden" lid in the handle; check again! If it is not there, request it or exchange the pump.
584074
It should start immediately. You have to make sure the pump is inserted into the top of the porcelain dish.
117439
May want to look for a bigger Pump. The motor is small.... and make sure you hit direct sunlight otherwise pump won't start. I live in Southern California, and whene there's direct sunlight it powers a small wall fountain... barely....Hope this helps!
81210
Hi when the tank fills up the unit with stop pumping water (Make sure that yellow short tube with hole in it is at the top of your pipe). Just lift the hose and attachment in the air about 6 - 8 inches and hold the start button until it stays on and the pump is then primed. Caution make sure you have a hose attached that runs outside ok? lol
519975
Mike, had this issue once with my old pump, I accidentally switched the L1 and L2 wires. Mark them first ( for the future) and swap them. I also heard to make sure the internal ground and the external copper ground is attached as well. Hope this helps, once you dial in the timers this pump is pretty awesome.
1154543
If the backup pump doesn't run for more then 10 seconds ( in think), it will not sound. Hold the float up for more then that time to test
843366
Could be a faulty pump. I would either return the pump for replacement, or buy a new pump. They are inexpensive. I have not had any problems with mine. I would alos recommend buying an external power supply like Pyramid Model PS-4KX. I have one of these and I never have any troubles.
2133105
I just started pumping - push down on the top. It takes 5-8 pumps to start working, but it'll go eventually.
1038838
I never bought it with the pump. When I do buy a product with a pump, sometimes I would have the same problem. Did you try pushing it down while turning it to the direction to open? I hope this helps. If you tried everything, then it could be the pump that is defective. I've had that happen too.
1061167
I do not think so. I know when I turn it back on the pump needs to be restarted.
1647730
Make sure that you have no kinks in the hosing, and then you turn the water on all the way so it's shooting out the bottom stick in the tank and turn the blue switch and it should begin suction. If not double check to make sure all connections are done correctly and tightly. If all else fails contact the company for support and possible product replacement. The best of luck to you once it's working its a wonderful product
2133104
I believe you actually have to turn the pump part. It will pop up once you do that.
566029
You may have calcium build up on your machine and it could be giving you a false reading. Unscrew the end unit and hose off any white build up you see. Try the pump again. I actually just did this today and now it's running fine. Good luck!
203027
It took quite a bit of pumping to get water the first time I used it. Make sure the pick up tube is far enough down in the water. Also could be a defective pump. Hopefully this was helpful.
1695564
Sorry, I just noticed that you said you just hooked it up and ran it for 30 minutes, so there probably isn't debris build-up yet. Sounds like air in the pump.
2015976
Press down on it. It's a pump. If your's doesn't work, it's probably broken.