My combination no longer works to open the lock. What should I try before calling a locksmith?
842804
Mine did the same yesterday. Something in the air? HA! I sprayed it with a dry lubricant and kept working it and now it's like new. Of course mine is outside (gate) so not totally unexpected. I have always heard not to spray regular oil as it gathers dust. You can find dry spray for locks (graphite) at Amazon or your local hardware etc. Good luck.
842805
Try your combination with the numbers slightly askew. That is if one of your numbers is a 3, try the 3 and a half or quarter position - or 3 and one eighth position. Sometimes the exact combination may not work at first. The key is to get it open. The other answers suggesting lubricant are good ones as well. You can also try pushing the shackle in and out with more force. Try pushing and pulling the lock shackle against the door or whatever you are locking. This may unfreeze the lock. Good Luck!
1272749
I don't think the lock fail easily, it is build very well. If the combination pins is placed correctly, its shouldn't fail. As long as you remember the numbers doesn't matter in which sequence it will open the door. If its fail from opening then you needed to open the lock from the inside and reset the pin.
608626
Enter the Combination to open the lock. on the inside of the door, on the right side is a switch. Push it to the left and enter new combination. then push the switch to the right and it is set.
109741
We just received this as a gift and we have the same issue. We have the keys but the door closed with everything in it and no codes were set and no batteries were put in but we are unable to open the door.
2071380
only solution that I know, is to find a key that will fit and try to jimmy it open, then replace the lock; or call a lock smith and have them pick it, and replace it after you have had it open.
791464
If you go to a locksmith you can get this done. I did the same thing with my key.
2150564
Assuming the lock is working, perhaps your combo was not lined up properly when you set it missing one or more of the numbers by 1. If so, you will have some work ahead of you. If memory serves, it would be ~26 combos to try 3x3x3 -(1). If your combo was 555, the. You would try 455, 655, 545, 645, 545, etc. I would also call Master Lock to see what they say or just get new locks.
684822
The combination should be 0005 I had to look back online at an earlier lock and the 0005 worked for me or is it 00005... should do it...someone else asked me last year and it worked for them...Dave
2003706
I have the same problem. I think the lock was mismanufactured at the factory. I'm certain I installed it correctly. Will be exchanging for a new lock
2011627
Yes, I had the same problem with the safety lock. The simple fix is to take a hand drill with bit and expandthe opening slightly. It still locks but opens with a mild tug. Good Luck.
77392
I wish I could answer that! I have forgotten and have forgotten my combination. I know I wrote all this down "somewhere" and hopefully will find the information before traveling again. Sorry!! P.S. I had no trouble with my lock, but my husband's lock stuck and then did not recognize his combination.
1923779
That's a great question! I couldn't quite figure out how to open the lock at first, because I thought I had to make my own combination up. But, this lock actually comes with a default combo that we can't change. There should be a metal tag (like a dog-tag) with the 4 digit combination hung around the lock (Hope you didn't throw it away!)
656134
I am having the same problem so I will be taking. off the door handle so I can take a hammer to it to get the key out. I think the key inside jammed the lock set
1374514
I am very sorry that you are having this problem as well. After unsuccessfully trying to apply pressure and wiggle the key, I gave up and resorted to brute force. Since I had to break the lock, at this point the "safe" is just a bulky and heavy drawer.
1274369
I tried also using locksmith. You have go to dealer! They have the only computer.
1823871
I think you are going to have to go the manufacturer's website and see if they can help you. With no key and the key pad combination not working either the manufacturer may have a way to identify your safe's key slot and send a duplicate set of keys. Good luck.
1923777
You need the little metal tag that came with the lock in order to know the combination to open it. If you lost that metal tag, you won't be able to open the lock. If this is the case contact the manufacturer for help to resolve your problem. Thanks