key won't unlock diary. Try a toothpick as well. any suggestions
834678
My granddaughter was very unhappy the lock didn't work. I thought it was terrible she couldn't get it to work I feel the company should send me one that works for her. I shouldn't have to use a toothpick
834679
We haven't had that trouble. And I agree you. You shouldn't have to pick the lock. My granddaughter's puppy actually chewed her key up a couple of weeks after receiving the diary. I happen to have a collection of old skeleton keys and had one identical to the plastic key. It still works perfectly.
1922233
I could never get the code to work in the first place. I only use the key for the lock.
1418321
Only one combination can be entered, unless i missed something in the directions. There is a key lock if the batteries go dead. you have to remove the batteries to get access to the key hole but the combo stays ok so you don't have to reset. There is no logging.
1209018
the root cause of the problem seems to be you putting your key inside the safe. ever. why would you do that? ever? i assume you have figured a way around getting the door open, but have you solved the "real" problem yet?
1296478
I too, also lost my keys...I called around to locksmiths and very few would even touch it--thinking that it was stolen! The only locksmith I found that would even try to open it wanted to charge me more than what I purchased the safe for to begin with. I just had to buy a new safe and be more careful with watching my battery light and NOT losing my keys! I had a friend use a "saw-zaw" to cut into it (as the metal on the top and bottom is very thin).
544318
Try pushing the reset button on the side. You might have to use a paper clip or pin, but that worked for me when mine locked up.
904191
Hit the num lock, that should correct the problem. Sorry I took so long to respond.
917704
The 2nd key can be disabled with the use of special programs. Try removing all batteries, including the backup, to clear RAM. If the key continues to fail to work, it is probably defective.
1880989
I've always found the locking part to be tricky...but have always managed to get it to work by doing something like this(best I can recall): place the key in the lock, turn the key to the unlock position, slide the lock onto the bolt (while still having the key in the UNlock position), then release the key from the unlock position and remove the key. Give it a shot and let me know.Barry
103610
they have an Old style key and a new style key. I had the same issue. I received 2 different keys. I contacted them, told them my situation, and they told me about the 2 key styles, and then sent me the correct replacement key. Good Luck.
93588
You don't/can't. Once it frozen, it stays frozen. I have one and NOTHING works. What you do is try and reconstruct your passowords, then record them in a password book or create a document in Word to keep them.
886314
Unscrew the battery compartment. Remove a battery. Replace battery then battery cover. Journal should open with a press of the large button on front. Once open, top left button should take you through resetting password.
857035
I see the keys you refer to, but I can't seem to get them to work. Is there some trick?
468503
Try completely starting over, however in another review I noted that we had LOTS of trouble with the Password Diary I bought for my granddaughter. It was frustrating with sporadic function. I do not recommend purchase.
2239763
I couldn't get mine to unlock at first either. Finally I gave it one last try, and yanked hard. You have to hold the bottom of the pole and turn the upper pole to the left while yanking. It will eventually unlock. Then extend your pole and twist the upper pole to the right to lock. After you get in unlocked the first time you will not have to struggle to unlock it again. I am a 66 year old lady and I got it unlocked.
1799144
Use a screwdriver, take off the name plate and there is the key hole. Hopefully you still have the key.
1274989
I think there were reset instruction on the instruction sheet, like an original combo that will always work or something but write them and ask. http://wordlock.com/customer_service/