we are having trouble with the self-locking screws for the top part. they are almost impossible to get in. any tips?
826214
Hi Katie! My husband had the same issue and tried several screwdrivers to screw them in as much as they would go, but he could only get them to screw about half way in. While not ideal, the top part felt very sturdy even with half of the screw in each pole. He covered those screws with the small, circular foam piece for that section and then put the netting over top of that, and it has held up very well to my kids crazy bouncing. I wish the screw holes were a bit bigger so that those screws actually could fit into them. We were afraid to try and drill bigger holes for fear then they would be too wide and the screws would not hold at all. If you do find a good solution, please share!! =)
1374512
Try pushing down on the top then opening at the same time. I think that it is a safety feature. Hope that helps.
94870
I had this problem in the beginning when i first got mine. All of the parts twist and the black thing inside... sorry i don't know what it is called but that could be a little difficult to get out it took me a little bit the first couple of times. Try twisting until it fully comes off. I think you twist to the right to get the parts off and to the left to lock them but not 100%.
609495
I had the same problem. It has to do with the lid being secure and the latches in the proper position. Try taking the lid off and putting it back on then secure the latches as close to the front of the unit as possible. Takes a few times to get the hang of how to secure the latches. Cheers, Jeff.
1376733
never had problems with mine - i remember they were hard to get in and required some muscle - you should check if they are completely "locked in".
1924878
You need to make sure all of the drawers are pushed all the way in. The same thing happened to me the first time I tried to lock mine. But like Michael I prefer to leave mine slightly ajar so I can have the top closed and still have access to the tools in the drawers.
2164712
We had the same problem. Then we realized that we had the bottom metal bars where the top ones go and vice versa. Make sure you have the right bars in the right places.
1678035
Loosen that screw looking thing on the side that shows a lock and unlock then slide the cover open. I struggled with this also, but sliding the cover is the key.
135829
You can try pushing from the holes inthe top.... I had no problem, I just pinched the bottom of mine and bent it. There are actually 2 of them inside... hope this helps
1110080
Mine were on VERY tight, I ended up using a butterknife to pry the edges away so it would slide. My thumbs hurt, but we were finally able to move the screw caps.
206969
I don't understand why you can't get to the screws. They are on the outside at the top of the flap as shown in the photo. Call the company if you need further assistance.
1902615
I haven't had that problem, althought mine has come apart several times. I push the part into the upper piece and turn it in the direction shown by the arrow on the lower part to lock it. I'd offer the suggestion to firmly seat the parts together and then twist the two pieces in the direction shown by the arrows. That's all I can offer.
1365593
This is part of the issue I have had from the beginning. Try turning the knob situated above the handle. It locks the unit in place if you have it seated properly. I hope that helps...
1305528
It just sits in and then you tighten the screws ,,,maybe try tightening it more of maybe yours is defective. We didn't have any difficulty with ours.
1880989
I've always found the locking part to be tricky...but have always managed to get it to work by doing something like this(best I can recall): place the key in the lock, turn the key to the unlock position, slide the lock onto the bolt (while still having the key in the UNlock position), then release the key from the unlock position and remove the key. Give it a shot and let me know.Barry
1246057
You should be able to tighten the screw down and that'll make it more difficult to lock. There's 3 parts there, the screw, the locking piece and a small washer. Take the screw out entirely and check that it wasn't stripped then reinstall and tighten down. If it doesn't fix it I recommend you order a new screw/lock/washer set from felcostore.com. If you need any additional parts (like a blade or spring) order it too.
1531175
Hmmm. I have had to use a screw driver as well, but with success. So, my only advice is to try again with the screw driver because the lid is very tight. Good luck.