sorry, i can open the lock because i forgot the original password about it. would you mind tell me what is the original password?
853467
Oops... I did the same thing. This is a dumb device - with a mechanical memory - only knowing 1 combination. I ended up cutting the cable. - Good news, it's a good lock - it was difficult to cut. I replaced with a number lock - I can remember -better. Sorry, Jim
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
171579
BTW, the "C" and "S" buttons are only accessible from the inside when you open the battery door. So, in response to the concerned person above, no, a thief cannot reset the passcode from the outside of a locked door.
564709
I think I just ran into the same password problem. Were you trying to restore factory settings? I tried that under Menu &gt; Settings &gt; Restore Factory Settings, but the phone said "Input phone password". Searched online and the manual, and did not see what to do next. But upon trying a few combinations, apparently the default password is "0000".
1344586
Personnaly I never encounted this password problems. You should see a software engineer who will try to save your data before rebooting ...
1249043
There is a small pin whole on the lock. 1. Set the lock to the correct combo 2. put a pin in the pin whole and hold it there (do not remove the pin for the duration of the process. 3. Set the new code 4. Release the pin. Be careful not to release the Pin early, I did this once and ended up having to send the lock back to the factory so it could be reset.
1348238
I was never able to do that. I got locked out of it when it wouldn't respond to my password so I sent it back.
690496
In all honesty - IDK. I bought mine for my daughter. For whatever reason my husband set-up a password and of course - they forgot it!! Becasue there is no internal hard drive there is no way to unlock it - I took it to a professional, so now the device is useless. Good luck!!
1887703
Hi Vicky. While there are 10,000 combination possibilities the reset button is on the inside. You will need to contact Masterlock and id the product with the serial number unique to you, which is in place for your security. They are very helpful in getting what you need. I hope it works out. Peninna
922863
Im not sure if you can reset the password in the program itself,... though i am fairly sure if you where to uninstall and reinstall the software that it would revert back to the original factory settings and operate the way it did when you first installed it. though by doing it this way you could lose any saved data so to prevent that i would first go to the file that the software is set to save to and copy those docs to another folder so you don't loose them in the uninstall process.... hope this helps i no longer own this so i can not test it for u to make sure sorry.
1209018
the root cause of the problem seems to be you putting your key inside the safe. ever. why would you do that? ever? i assume you have figured a way around getting the door open, but have you solved the "real" problem yet?
148926
You need the key code from the original lock, which was in the the packaging along with the lock. Without that code, I know of nothing that can help.
1623015
sorry took so long. not sure what happens, batteries haven't died yet but I believe it stays locked. You get 2 keys to manually open safe if batteries die or code is forgotten.
342846
I would try their toll-free 1-800-228-5651. They will give some free assistance. They can probably also tell you (if you have installed on at least one computer) where within the program you may ba able to find the key. I hope this helps in some way.
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
703662
If you are refering to the log in password, the default is either 1111 or 1234. not sure witch if you have set your own and forgotten it, then you will need to reset the whole unit.
1684401
I am using the RecZone Password SAFE which seems to be a newer or more advance version of this product. Any answers I have offered here are based upon the instructions pamphlet that came with the PassWord Safe.