I need some help.. I really like this product and maybe scanned close to 100 photos. Now when I try and scan, it leaves a double white line on the scanned electronic photo.. I tried to clean the scanner and it wont go away. I don't know if I should...
860185
Hello, ION Audio Tech Support here. Thank you for your feedback! I'm sorry to hear that you had difficulty with your ION Air Copy Wireless Photo and Document Scanner. If you are experiencing inconsistent scan quality, or scans have visible lines or banding, perform the following: 1. Use the included cleaning paper and cleaning strip to clean the product as described on p.5 of the Air Copy Quickstart Guide. For best results you may need to perform these steps 2 or 3 times. 2. If symptoms persist, reset the Air Copy by placing a pin into the RESET pin-hole located on the back of Air Copy, and gently push until the unit turns off. 3. If symptoms persist after cleaning and performing a reset, please contact ION Technical Support for further assistance by visiting www.ionaudio.com/support. We sincerely appreciate the opportunity to assist you!
2023303
I did all of my scans as jpegs so they were very accurate. If you wanted something that you could edit, I really don't know the answer. One thing to consider... I used the scanner holder that kept it steady while scanning. This made a big difference. Scanning without the holder, everything was out of proportion and not worth doing.
1756144
I have the 8600F and have scanned 14 rolls of 24 exposure film. All but one roll worked fine. One roll some pictures look over-exposed and about half of the jpg's look like negatives. I was able to use Adobe photo elements and do a negative on it and color balance to get it to look near normal. There are still a half dozen or more that the colors are all off if I try this. If anyone has figured out a cause and/or solution, please let me know as well! Thanks.
320669
I used this product only two or three times. Often the paper got rotated when is scanning and this blurs the image, and i put it away. I do not recommend this product at all. I did not returned it, because of time. I think the product is getting dust in some part of my office. I think neatscan is a better product. I have the Desk Neat Scan and works well. Maybe the portable one is good too.
1406501
I am satisfied with the scanning, although I do not scan a great deal. The quality, color and clarity seem fine to me. I have not been able to scan over the network, I have to be direct connect (USB) to get it to work. I am sure there is a fix for this but I have a small network and it is not an issue, otherwise I would have figured it out by now. Hope this helps.
1357917
I'm also seeking more photo sleeves for scanning. I have the iConvert and it also came with only one sleeve which has scratches from scanning old, thicker photos.
2101699
I scanned my to a SD card but it should because it's just usb. The problem I had was that there were particals ( dust /lint ) on the inside of the glass and you can't get it out or off. There is no way to get to it. so then that ends up on all the photos.
520838
Depends on the color of the streaks. If black, I would say you have a hardware problem and may nee to send it back (if new). If it is white streaks, then you may need to go slower. I bought and use the stand with mine to get a smooth even scan.
263364
Bill, not sure if the ICE doesn't work with Kodachrome, or the dmax of the V500 is just insufficient for Kodachrome. I felt my V500 wasn't up to the task regardless, so I went with a slide duplicator on my digital camera. I can pump tons of light through it...but of course I have to deal with the dust manually. ;-)Golfer, I'm not sure what they are doing on the V600, whether they're really using the IR pre-scan to identify flaws (tears, etc) in the print, or they are just "rebranding" digital ICE to include software-based flaw removal.I don't scan enough prints to make it worth finding out. Bill, not sure if the ICE doesn't work with Kodachrome, or the dmax of the V500 is just insufficient for Kodachrome. I felt my V500 wasn't up to the task regardless, so I went with a slide duplicator on my digital camera. I can pump tons of light through it...but of course I have to deal with the dust manually. ;-)Golfer, I'm not sure what they are doing on the V600, whether they're really using the IR pre-scan to identify flaws (tears, etc) in the print, or they are just "rebranding" digital ICE to include software-based flaw removal.I don't scan enough... » Read More Bill, not sure if the ICE doesn't work with Kodachrome, or the dmax of the V500 is just insufficient for Kodachrome. I felt my V500 wasn't up to the task regardless, so I went with a slide duplicator on my digital camera. I can pump tons of light through it...but of course I have to deal with the dust manually. ;-)Golfer, I'm not sure what they are doing on the V600, whether they're really using the IR pre-scan to identify flaws (tears, etc) in the print, or they are just "rebranding" digital ICE to include software-based flaw removal.I don't scan enough prints to make it worth finding out. « Show Less
1298885
We scanned one photo on the first day the scanner arrived and then put it away for a few weeks as we are remodeling our home. When we went to use it a second time the scanner no longer worked. We were unable to return the scanner and therefore have since thrown it away.............. Thanks.
1195182
I've never had this problem before. I wonder if the settings on your scanner are set differently. Check to make sure that it's not set to scan at a smaller setting. I have mine set to the highest image quality too. Hope that helps. Sorry you're having trouble with it.
54029
Make sure the inside of lid(white plastic) has not become dirty. I accidently swiped mine with a pen one time and it shows up on come copies, even after scrubbing the mark. Could use a cleaning/whitening product if it appears dingy. Good luck with the support group, I am still trying to find out if I can view a fax(s) I have sent. My old HP printer kept the log and let me access, view or print whatever I had sent. Nice option, no so much with this new one.
733157
Yes, but all of these portable scanners I've tried suffer from white lines in the scan.
1633982
sorry, can't help. all I did was take an amateurish group photo and emailed it to them. It came back fabulous! I was very pleased . It also came back much quicker than they had estimated. Hope that helps
2243203
it scanned photos great. I used it one time on vacation, the computer I put it on later crashed and when I tried to install on another computer when I tried to load it on another computer , it wouldn't let me. I called the company and they told me that I only had the one install. I was so mad.
506058
Hi Jay, I have to say I'm puzzled as that is not what I experienced when I have scan negatives. You are not scanning slides are you? I have tried that. I'm sorry if I am not much of a help.
1945101
I'm not really sure and I've had mine for a year, but maybe try to make image smaller and make sure the photos are under JPEG cause if there not they wont work! Cause I know none of mine were JPEG and so it wouldn't work!