I received my order, light on when plug in, but the remote doesn't work. I can't turn light on, off or change color. Any thought?
860783
I have two sets of these in my kitchen that are about 15 feet apart. One remote doesn't work as well as the other. I think that one is defective. Another problem I have is when I remote start my vehicle, turn the TV on and change the station one set starts flickering and changing colors. This makes the other set start changing colors. When I had one set only, there was not a problem.
860784
I had the same results when I used an insufficient amount of amperage with a 12v 1000 mah power adapter, I then replaced the power adapter with an old Netgear router 12v 2 amp power supply I had and it worked like a charm after that. Hope this helps.
860785
Answer here...im having the same problem who can I call about the install process
860786
Hello, my dear friend, please do not be worried, have you pulled out the plastic chip from the battery of the remote controller? Would you please tell us your order ID? We will try our best to resolve the problem for you. Best regards, lemonbest
1949542
It must be. Every time I turn it on, the light doesn't appear but it still works for me. Did you try to see if it still worked?
2009437
is it powering on ? .... do you have a dennon center near you best to show it there .... if its powering on then another thing could be that the selector button on the remote could have changed (from recveiver to video to tv) its a multifunction remote that goes crazy at times..
1621200
Its working fine, it is only a pressure switch. The remote will not turn the light on to stay. You will have to spend a bit more money to get a light with that feature.
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
265871
did you pull the little tab out? There's a tab that needs to be taken out to activate--something to keep the light from working while in the box...HTH
235858
Double check the batteries in the remote, to be sure they are in correctly. Mine is working great, and I love it.
17490
The light itself has a switch and must be turned on for the remote to operate. First turn the light on with the button on the light then try the remote. If the light still doesn't work then it may be the battery in the remote needs replacing. Felix Vermette
2032913
It never worked for me, I tried all I could think of but nothing. No lights ever came on, it was dead on arrival. Hope that helps.
865216
Yes, I tried pushing the MENU button to no avail. I have tried all the buttons without success. I have located someone who is willing to sell me their Remote. I will probably take them up on their offer. Thanks for our suggestion
650971
I have the same problem. Not only that, but there seems to be an issue with the power button whether using the remote or pushing the button manually. I like its features when it works, but this power issue makes me think I got one off of the line from late Friday production run because it is crap.
667088
Did you put a fresh battery in your remote prior to attempting to program? I was having trouble then I did that and it worked. Even though my remote was showing no signs of a low battery I had read to do that.
2136751
Are you saying the remote would not work? Or the unit itself? The unit gets plugged into the wall socket. If the remote won't work, I would contact the company.
1211736
Mine worked fine. If you don't see a light inside the unit when you plug it in, either the unit is defective or it not connected properly.
1842526
I suspect that the remote is broken. Unfortunately there is no pairing required, so doubtful it is programming related. Try unplugging everything and see if that helps. This company is no longer in business you out might be screwed. I will look at my unit and if I get any pearls of wisdom I will send them your way. Hope it works out...
1870239
I received mine today (2/7/14), plugged it in and it worked fine. Turned the dimmer switch off and it never turned back on again. So... apparently it is still an issue.
546020
No light goes on on the remote. But they do break all the time. Sorry, man! Money wasted. Same happened to me.