I hear that the Otterbox people would replace your phone if it was broken while in the Otterbox case.... is this true?
856284
Per information on their website, I believe this is false. You could call their customer service, but if you look under Product Warranty off the "support" tab on their website you can read all their info. I think they will just replace the case within a certain time frame after purchase.
856285
There is a better chance of this if you have the defender case. However, the commuter case is not meant to totally protect your phone from breaking.
2173693
OtterBox: "That's why we guarantee them from material and workmanship defects for one year from the original date of purchase." A broken belt clip after months of use does not indicate a defect in workmanship or material. You should note, however, that if they were to replace the case, you will receive the full retail product. In other words, a new clip comes with a replacement case. You are still under the warranty period; so feel free to contact them about a replacement. Best of luck to you.
319785
So far... Yes. The Otterbox is on my daughters iPhone and she is very active. Dropped a couple of times with no damage. To date the Otterbox stands up to its reputation.I hope this helps with your inquiry.
610335
Yea but if the phone takes a face first fall it's over. I just replaced my phone this week. Love the case still very great look but poor protection even with screen protector.
1477941
My Otterbox is very thick and isn't fitting in it. If I get the phone in, I may not be able to get it out. I will have to find another kind. I didn't realize it at first. Would go to a store so you can see if it works right there. Sorry for the delay in answering your question.
293622
I just received mine 2 days ago so I still have the box it came in. It doesn't say anything about a warranty. But I would contact www.otterbox.com and tell them what happened. I've gotten things replaced before with companies. It doesn't hurt to contact them to find out.
257856
Yes, I have dropped my phone many times and the case protected it. But, the case itself will break.
1942048
No. This case is form fitting to the device itself. The Otterbox wouldn't fit inside this shell.
109448
Go to otterbox's website. You can do a claim and they will prob replace it. I've never had that prob.
537103
I'm not sure, but I've read other reviews that said that could happen. Hasn't happened to me within the one week I had it. My problem was that the case literally fell apart.
1699524
Otter box had a limited warranty. You have to fill out a claim form and take pictures of the broken case and send it to them.
1087259
Otterbox warrants it's products only. Damage to your device while in an otterbox is still on you and your insurance...
2277250
Yes!!!!! It is a terrible problem. I'm on my third replacement and this last one, otterbox themselves said the rubber material was a better compound but that has proved false. The rubber lasts 6 months. And I am in no way rough with the case. My suggestion, get on the phone with otterbox and let them know the issue. Tomorrow I will be calling for my fourth replacement. Also, there is an issue with the external protective screen losing its adhesive power along the edges. I don't get it but its been an issue. Since this is my fourth replacement, they should be replacing it with the better, more expensive, rugged case. I had them notate it onto my account. I will say, otterbox has 5 STAR customer service. Yes!!!!! It is a terrible problem. I'm on my third replacement and this last one, otterbox themselves said the rubber material was a better compound but that has proved false. The rubber lasts 6 months. And I am in no way rough with the case. My suggestion, get on the phone with otterbox and let them know the issue. Tomorrow I will be calling for my fourth replacement. Also, there is an issue with the external protective screen losing its adhesive power along the edges. I don't get it but its been an issue. Since this is my fourth replacement, they should be replacing it with the better,... » Read More Yes!!!!! It is a terrible problem. I'm on my third replacement and this last one, otterbox themselves said the rubber material was a better compound but that has proved false. The rubber lasts 6 months. And I am in no way rough with the case. My suggestion, get on the phone with otterbox and let them know the issue. Tomorrow I will be calling for my fourth replacement. Also, there is an issue with the external protective screen losing its adhesive power along the edges. I don't get it but its been an issue. Since this is my fourth replacement, they should be replacing it with the better, more expensive, rugged case. I had them notate it onto my account. I will say, otterbox has 5 STAR customer service. « Show Less
2282490
Sometimes I hear an echo but I haven't tried taking off the case to see if its the case or the phone. If I were you I would just get an otterbox case. I have never had a problem with an otterbox especially when I would drop it nothing would happen but this case I dropped it & my screen cracked. I was very disappointed with this case!!
1087076
Thank you for your message and interest in our products! As long as the otterbox does not impede the charging port, it should not be a problem. If there is anything else that I can help you with, please let me know. Have a great day!
1787358
I can't answer that for sure, but I seriously doubt it. I know the otterbox itself comes with a warranty. But if you drop it and it gets damaged enough to be unusable than you did something wrong.
1603754
I have dropped my phone once or twice and it hasn't damaged the phone. It won't be as protective as an Otterbox because it is less bulky but I have heard from the bestbuy mobile reps that this case will protect the phone pretty well if you don't want the bulk of an Otterbox. Hope this helps!