I just got my scale. It does not work. I went out and bought a new battery and it still does not work.
836440
Return it, get another. Mine is reliable and haven't had a single issue since the frat day I purchased it. Maybe you got a lemon.
836441
Remember to peel off the protective film from the battery. If that's not it, might be a warranty issue.
836442
If it were me, I'd get it replaced right away. I think Amazon is pretty good about replacing defective products. (I use Prime so it's never a problem.) My scale has been working fine since I got it. I seem to recall I had to replace the original battery soon after I got it, but since then it's worked perfectly. In the past 6 months it has been used A LOT while a Dutch friend -- who bakes and cooks EVERY day -- has stayed with me. As is typical for a European, she uses weight instead of volume for nearly all ingredients, hence the scale gets used A LOT.
909596
I have used my scale almost every day since it was delivered in September and have yet to replace the batteries. I imagine it is all down to time and usage, plus the auto-off after one minute of being idle certainly helps conserve battery power.
489273
I had that problem with one of our first scales. I called service had to eave a message. They called me back several times but we kept missing each other. In the mean time we stopped storing the scale on its side and the scales stopped displaying the error message. I have not had this probelm with the other 11 we have purchased. I hope that helps. If not call service, they are helpful.
99699
I have not had this problem with this scale, check batteries and I would ask if you are sure you are on the lb and ounce measurement setting not grams, etc. Also if it had any water poured on it accidentally I had to replace previous scale after I spilled liquid on it.
999467
You might try rebooting the unit by taking out the batteries for a few minutes and then re-inserting. Be sure to re-zero the scale afterwards (and any time after you move it), and that it's on a hard surface (not carpet, for example).
2174671
I usually step off the scale to give it time to reset. Then I step on again. If that do not work try taking out the batteries.
1364026
I have had this scale for two months and love it. Today it gives me an error message of 0-Ld and the weight swings wildly. Put in a new battery but it doesn't help!!! Can it be fixed?
1355306
I have this scale and works great with the 9 volt battery, Be sure the battery is OK and is new. did you tried with a new battery? Take in account the weight limit of the scale too. If you are not going to use the scale, ensure remove the battery to extend the life of it.
824834
I don't know the answer to your question, and I'm sorry to hear of your troubles with this product. But one of the reasons I choose to purchase this scale was because the other feedback talked about how responsive the manufacturer is to any issues customers have had. Have you contacted them? I would hope they would resolve this with you and replace the scale. Whatever they do, I hope you post their response on the reviews for this product. Good luck!
1994439
There is a small button on the back of the scale. Looks like a tiny reset button.
896156
One of those little flat batteries like a watch battery only bigger. I thought mine was dead once but I took it out, wet it, and put it back in and it was fine. Since then, I've noticed that if the scale is not used for a while, it kind of "shuts down," and you have to step on it a couple of times to "wake it up." That's a good thing, because the battery is not being used up. Btw, it totally agrees with the scale at my gym, so I'm very happy with it. And takes up very little room in my tiny bathroom.
1664414
I had to replace the battery that came with it, apparently it was dead, but mine still doesn't display the bottom portion of the numbers. Just not a good scale is what I came up with!
2192371
I really don't know. I have only had the scale with the batteries that came with it since February this year.
187554
I have experienced the same problem and finally had to have the scale replaced. I have had a replacement scale two weeks not experienced a problem So far.Respectfully,DR. Stephen
1596717
Don't know why your battery is dead. My wife and I use the scale almost every day. Our battery is still going strong without any problems.
2145729
First, remove the batteries and then reinsert. Put scale on a hard, flat surface. Step on the scale for just a moment, release, and then let the scale reset to 0.0. Do this a couple of times. Let the scale auto-shut off. Now try to step on and see if you get a reasonable weight reading.
538573
The way it works is you open the app then step on the scale. If it turns off, just step off the back on while you have the app still open. I will tell you that I got one of these for Christmas and before January 10th, it had stopped working. I will also tell you that I'm 35 yrs old, 6ft tall and weigh 192lbs. That scale continuously told me I was obese. Even with it showing my accurate weight. It's not a very nice motivator.lol. I'm glad it died.