Where will I find that metal disk. Is it the orange thing with a B on it? All I can see is solid white, &amp; I can not flex anything
824387
It might got "activated" during the shipping. If so you need to boil it in hot water till all the crystals are melted and it is in and liquid consistence to "reset" the heat pack.
317822
There is a 3.5" to 2.5" metal bracket in the resellers box. bare drive version is just a bare drive.
586276
I'm having the same problem. According to the instruction, it should show up on My Computer as E, but it doesn't show at all. I've contacted SanDisk support for help, but if they can't help me, since I bought it on eBay, I'm going to be stuck with it.
1959463
It should show up in disk utility, and you can mount it then it will show up in Finder.applications>utilities>disk utility---see drive in left column > right click > click mountLet me know if this works for you.
919649
It's not so hard to remove the drive as Dante suggests. However, inerting the blade or screwdriver here and there will mark the case enough to prevent returns. Once inside the base, it can be removed and that allows you to crack the main case. Not much chance of getting it back unmarked though. Then you get the drive out. it is encased in a tin box. The rubber "feet" are actually screws. Remove them and you can probably get the drive out with the tinwork intact. Dunno. I had gone too far at that stage. Anyway, the drive is now running as an SATA drive in my mac, and since the box is USB 2, who cares if it does not work any more? Overall, the drive is probably less bought at a discount store than one bought at trade price as a bare drive. The difference is the warranty. The markings on the drive say clearly it is an OEM drive and has to be returned to the OEMer. HTH
1220738
I think I got mine from Official Amazon and I got all my disks and codes. Everything worked great. If you don't get everything you can call customer service and tell them what your missing and you can return it and they'll send you a new one!!
1995473
Hi D. Petitpas,I was wondering if anyone would ever reply to my post. I didn't know that these drives were shipped pre-formated and I don't think that it is listed in it's description here on Amazon. Thank you so very much for setting me straight!
1900461
I got a disk with my g19s. I would call the company and let them know that you did not receive a disk and either have them send it to you or let you know how to download it.
769278
My computer came with an eManual. its a little flip-book icon on the desk top. try searching the computer for that before you do anything else.
1196658
I wish I could answer this one for you. It sound to me like your computer isn't recognizing the it as a disk and for some reason cannot open it. It could also be corrupt or broken. my advice is to To contact the company would you bought it through amazon and see if they can give you some advice.
1996054
I almost sent mine back as it looked like three disks were missing. I accidentally dropped a disk on the floor and another disk appeared from beneath it. Eventually I found all the others; just be sure to check and see whether or not some disks may be stuck to the others before you declare them missing.
1326414
Just to throw in my 2 cents here, the Disk Utility reformat mentioned above in Andrew's post is spot-on. The drive so far as been great to use. However, I'm running Mac 10.5.6 and it was immediately recognized when I first plugged it in: it mounted and Time Machine asked if I wanted to use it for backups... I did the reformatting anyway as the apps on board are no use to a Mac owner. BTW, the $99 price was unbelievable! Fingers crossed on reliability, Yikesboy
583316
Good points. It's still relatively new, and I wonder especially how the hard drive model has held up. My new one arrived DOA, and now I'm really struggling over whether to ask Amazon for a refund or an exchange. This baby may be intended to be Solid State all the way, which means the hard drive models will be unwanted period pieces in another year or two.
1128924
That raises the question: What is the "proper packaging" for this drive? And the corollary question: How do you know it when you see it? What I do know is that mine has worked without a qualm since I bought it.
218670
Not sure why the photos show the internal workings - the hard drive (and any I've ordered) come enclosed. You do not open it unless you are trying to physically destroy the discs... Those photos are stock photos - I did not post them.
559685
Thank you. It's weird, I can find it under devices and hardware, but not under my computer... I guess it's defective
1122052
You are smarter than me because I'm not sure what an HDD is? Assuming it's another disc drive it appears on the outside it could be, but I have no idea what's on the inside behind the plastic face.