How long is the unit warranty to stay in operation (active green light)? This unit does not have a reset switch it would only take one major spike.
832505
I don't remember how long the warrantee lasts. The green light went out on mine and Intermatic replaced it. It is my understanding that when a surge protector is tripped it is no longer reliable and often broken. Therefore it doesn't have a reset. Plug in surge protectors serve two purposes, overload protection and surge protection. The reset is for the overload protection.
832506
On my unit the green light went out after a while, while the unit was still in warranty. The unit otherwise appeared OK. I called Intermatic and after some discussion and email they sent me a new unit. Their thought was that the light burned out. I took the 'bad' one apart and it looked OK on the inside, so it likely was a bad bulb. The green light should always be on when the unit is powered.
832507
Funny you should ask! I went down to my basement the other day and the light was OUT! The unit is supposed to be under warranty for 5 years. It's been two years since I had it installed. I have already spoken with the folks at Intermatic and will be sending the unit to them for their tech guy to take a look at it to see what went wrong. No matter how this goes, I won't regret having the unit -- if it took a hit that would have taken out my well pump or septic pump, it's still worth the cost of replacing it. But there's still some hope that Intermatic will find that it was a defect in the unit and perhaps it will be repaired or I will be compensated somehow? Hey, if they repair it, I'll keep it just in case there's a problem going forward two more years from now! So - you're right - there is no reset switch and the units are NOT serviceable by the consumer - However, the company is really good and if you send them the unit, they will investigate what happened! Jury's still out on whether I'm just out the cost - we shall see!
832508
There really isn't a warrenty, as surges could occure immediatly after installation...and surge-protectors are the 'Consumable', meaning every surge diverted shortens the device's life. Mine has been in service well over two years.
832509
One spike that's it. I lost two before I found one that resets for half the price
2015638
The instruction say if both lights are out-replace the unit. I have noted twice so far one or two lights were out-so I checked the switch- yes it was off. Apparently on high loads of surge it will throw the switch off. Re set. This unit does instill a sense of security and is about the best in the market, I have found. Good luck. Old Timer
2133949
About 2 months ago I purchased 18 of these units. When charging them all, I initially found that only 4 of the 18 green lights on the chargers came on and the rest remained off. However, I verified that although the green light was not on, the battery was still being charged as expected (the charger was working fine, but the Green LED just wasn't working). As time went on more green lights would come on, somewhat sporadically it seemed - but all the chargers were still charging. It's certainly inconvenient. As a result, I measure the voltage on each battery after charging to verify that it reached capacity. About 2 months ago I purchased 18 of these units. When charging them all, I initially found that only 4 of the 18 green lights on the chargers came on and the rest remained off. However, I verified that although the green light was not on, the battery was still being charged as expected (the charger was working fine, but the Green LED just wasn't working). As time went on more green lights would come on, somewhat sporadically it seemed - but all the chargers were still charging. It's certainly inconvenient. As a result, I measure the voltage on each battery after charging to verify that it... » Read More About 2 months ago I purchased 18 of these units. When charging them all, I initially found that only 4 of the 18 green lights on the chargers came on and the rest remained off. However, I verified that although the green light was not on, the battery was still being charged as expected (the charger was working fine, but the Green LED just wasn't working). As time went on more green lights would come on, somewhat sporadically it seemed - but all the chargers were still charging. It's certainly inconvenient. As a result, I measure the voltage on each battery after charging to verify that it reached capacity. « Show Less
389476
I'd send the bad one back. It should last longer. The LED part is probably good, the circuitry sometimes fails. Can't remember the warranty, thought it was a year.
610374
No, that is not normal, I have mine for two years. Are you sure it off and not just on the low mode, it is very quite.I believe there is a timer feature, make sure it is not set to go off automatically. Return it if it ahs a problem.
435456
The one we bought has a defective switch; warranty or not I don't have time to pack it up and send it back. Would not buy again.
562340
There was a warranty card inside the box but i throw it to trash. Since i live in EU, i can not afford sending it back, waiting etc. It's working 24/7 in my garage with constant 450 watt energy consumption since 1 month though.
217183
I don't know, the unit stopped operating. No light, no fan, circuit breaker is not popped so I am perplexed.
905883
Funny you should ask! I just had to send my unit in for replacement. The warranty is 1 Full Year on everything. They will repair or replace the unit at no cost. They even pay to have it shipped in.
1158259
This is just my opinion but I wouldn't loose any sleep over not having the warranty. The unit sells for about $100 dollars. It has three electronic parts that I'm sure you can buy separately if they fail. You could buy three complete new units for what it would cost to pay to have it installed.
433344
Don't have an answer for you, just think its interesting. We have really liked our system and bought it just over 2 years ago but it decided to just stop working all together today, no power at all. and it has been working great just today even. this is one of those times I wish I had bought the extended warranty, funny how the one you don't get it for is the one that quits working. Oh well. If anyone knows a fix let me know please. already checked all the connections and like I said was working fine earlier in day.
2002383
No I have never had any issues with my unit. If nothing is running my first thought is to check your GFI plug to see if it is tripped. If that is not it I would try to contact the company.
1319416
Hi...I think the light turns off. I haven't seen a green light. I hope this helps.
647790
Same thing happened to mine after about 8 months. I contacted them (think it was by phone -- I don't recall who or the number -- look at your purchase info. I think the info is in the operating manual that came with it.) I had to find a box and pay for the shipping, but they sent me a replacement late last spring and so far it's working. There is no fuse or reset button. Hope this helps.
974318
I bought a refurbished unit and it had, as I remember, a 90 day warrantee.I've had the unit now for over a year and never had a problem!
2062378
Hi. Sounds like a bad switch, or a bad connection to the switch. I would use your warranty to repair or replace the units.
1861071
First I must ask if you are having any surge issues or perhaps a circuit problem with the unit itself? I would test the outlet that you are connecting to and start there. My experience is most grow lights kept in proper climate conditions tend to have at least a 1 year life span unless exposed to harsh conditions. I would venture to say that calling the manufacturer would be a good idea but there is no guarantee on replacement on most bulb products (exception of defected material or broken upon shipping).