Hello, I just literally got my product today, opened the box with the bubble wraps, placed the filter in my tank and now the black cone is floating???
846649
Hopefully there is no sand in your filter, that would mean it broke! There should be a screw to anchor it down with on the outside of your filter.
846650
You have to secure the dome down using the ring. Look at the directions and it will explain how to do this.
846651
You must not have secured it down with the accompanying wing nut & rubber washer to the other side of the intake bucket.
846652
No way. Did you anchor it with the little gadget that came with it? It's supposed to be stationary, in the upper chamber where you add the water and the little gadgets hold it from the bottom.
519515
In addition to what Jason said, filters bubble and fish jump, even the little ones. So to keep from "decorating" the outside of your tank with watermarks and dead fish, put a lid on it:)
1036989
You need to buy bubble solution. I bought Pro Bubble Juice ((Froggy's Fog.)
1236684
mine has great outflow, check your pump output?? pump size ample to do the job?? filter plugged??? is the red flag in the bubble showing the filter plugged??
1128164
Seems like a filter issue. Needless to say you've checked that water is flowing and that the filter is sitting correctly all the way in the base in the pool of water, right? Many after market filters don't fit well and you really have to stretch and really push them into the base.
832636
Have you rechecked the "in" & "out" ports, or is there a packing plug? I'd remove the filter again, and blow thru the ports to see if that is where the ressistance is- ie: the filter or the Moeller top assembly. Let me know, Jim
1484084
Sometimes the black carbon particles come out of the filter. They don't get into the water and are caused by shipping and throwing around the box. These particles are harmless, and sometimes you will have a filter that doesn't do this as much. I was concerned, so I called Brita, which you can do as well.
580113
My filters looked exactly like the picture. There should be a clear(ish) "snap-on" cover that easily pops off. (If you don't have them simply get them here on Amazon 3M # 501.) Then lay this new element over the grid & replace the cover. Remember these are throw away type NOT a replacement for the original main filter cartridge.
1926634
Is the fill cap on? If it is, open the cap, this should allow the tank to go back to it's original shape. If this is not the case, I would return the tank because this is not normal.
1978860
I have only had my tank set up for a little over a month. It has one betta in it. Yesterday the filter died. Can't get it going again. I had to go out and buy a new filter to keep my fish happy. Now I have to find a light that will fit on the tank so I can get rid of that huge useless cube out of the middle.
1256504
Also, my light burnt out and I haven't replaced it, but I keep the tank in a very well lit room, right by big windows, and the plants grow a lot. The filter is a problem - it's very strong for my fish and some of the plants have come up, but I wrapped a little bag around the bubbler and that's made it better.
515649
Yes, it happened to my last orders. This never happened to me. One filter had water drops in the bag. something sticks to the filter. I didn't use it. It is not safe to use. 2 filters, I used, always spitted black charcoal and white dust in the water. I posted pictures with my product review. I contacted Amazon, and returned them to get money back.
480795
Hi, I don't have my box anymore but ours just floats the way it is. My husband noticed that there is styrofoam on the under side of the rim that we think makes it float. I think it came that way though. I hope that helps.
878117
Mine doesn't float, it's flush with its base.As long as your foam block is still completely submerged by water and your filter intake is working, you shouldn't have a problem. Are you using a water test kit? If not, I highly suggest the API Master Test Kit. It measures levels of ammonia, nitrite and nitrate in your tank to make sure they are not exceeding toxic and potentially fatal levels in your tank.Keep testing your water and if your levels are OK, your foam block is doing it's job.
2231754
No, I don't think it's normal. Mine was clear first time. My guess is, if you use cloudy water, there is a leak there somewhere, most likely to be the filter elements or the plugs(holes - if you use 2 elements instead of 4) not tight enough. If you use clear water then I'm not sure...if you didn't clean the elements and primed them then may be dusts would have got int there and make it cloudy...I hope this helps
1559094
Did you give it a little time to saturate the filter? Unless you did something putting the new filter on, which I am not sure what that could be. Giving the filter time to fill is all I can think of. Good luck.
17775
They weren't for my bettas- what I did was get a little airline control valve so that I could control the size and flow of the bubbles. Another fix is to point the outflow towards the side of a tank or add some floating plants to sort of stifle the flow.