i have a powerhouse 60376 generator that i purchased may 23 2013 needs service how do I get warranted service?
828707
It's a very simple machine. Just change the oil every 50-100 hours. The generator came with a nice oil changing kit; use it (as it is a clean operation). Warranties and warranty work will cost more than the machine is worth!
828708
I don't know I could never get mine started and sent it back immediately. I went and purchased a Honda - works great!
828709
Do you mean warranty work? If so, try the manufacturer for a list of local service centers.
864402
let me add though, these are great generators with a good company behind them. They answer the phone and email so you could ask them. Westpro is the company
955817
This is the type of question you need to ask Generac. Have you tried to contact them?
1514092
Google the Generac site, click on Residential, click on Home Backup, scroll down the left side to "Find your manual", and enter 5818. When I tried it this time, it said it couldn't be downloaded, but I downloaded the manual before I got the generator and I believe I downloaded the manual from this site. A phone number for customer service is on that page.
1248170
Contact : service@proluxcleaners.comTell them your issue and they should respond. Include where you bought it.
987474
According to the dometic info it's supposed to have a one year warranty. But I have a question for a service center and have not had any luck in finding one in So Cal. Dometic recently began selling these and no service center I've talked to can work on them (or supply parts) yet.They're supposed to run a 13.5 ac but mine won't. It's possible that when I tried, some power was being used to charge the battery so not enough was left to start the ac. I'm going to test it again tomorrow and bypass the battery and see if it will run the ac.I'm planning on calling Dometic again to see what they can do to locate a service center that can work on this generator. According to the dometic info it's supposed to have a one year warranty. But I have a question for a service center and have not had any luck in finding one in So Cal. Dometic recently began selling these and no service center I've talked to can work on them (or supply parts) yet.They're supposed to run a 13.5 ac but mine won't. It's possible that when I tried, some power was being used to charge the battery so not enough was left to start the ac. I'm going to test it again tomorrow and bypass the battery and see if it will run the ac.I'm planning on calling Dometic... » Read More According to the dometic info it's supposed to have a one year warranty. But I have a question for a service center and have not had any luck in finding one in So Cal. Dometic recently began selling these and no service center I've talked to can work on them (or supply parts) yet.They're supposed to run a 13.5 ac but mine won't. It's possible that when I tried, some power was being used to charge the battery so not enough was left to start the ac. I'm going to test it again tomorrow and bypass the battery and see if it will run the ac.I'm planning on calling Dometic again to see what they can do to locate a service center that can work on this generator. « Show Less
503159
I had the same problem. I called Coleman customer service, and they sent me a replacement generator assembly for free. It took me 15 min. To install, but the new one works fine so far.
836002
I would try Black and Decker Customer Service at http://cart.russellhobbs.com/consumer-services/warranty.aspx?sid=BlackAndDeckerUS or maybe you could find one on ebay.
1654023
Contact the company and see what they will offer to correct the problem. Make sure you hare the date of purchase, model number and any other information on the unit and it's purchase.
871913
My generator still s not running. Have a mechanic working on it, still will not continue to run starts and revs up dies in seconds.
625603
I don't believe you will need to do anything . Just make certain the neutral is disconnected from the power company by means of a positive discinnect to avoid back feed . I purchased the transfer switch , tie in receptical etc from Amazon when I got the generator. Lowes sells the same generator for about $100 bucks more. The transfer switch and load enter was by Reliance.
74992
I would ask the vendor or amazon. Most appliances have a minimum warranty period.
1374842
I would never buy from this company. Ordered this item, generator would not start. Fuel was leaking into case and air intake. Company said to ship back at my expense and they would mail a check to cover my expense. Would not ship new unit till they received defective unit. Sent new unit would not start. Sent it back with copies of my cc bill to verify shipping costs. Said they needed copies of shipping. Sent a copy of billing from FedEx. Many hours on the phone and email and three months later no checks for shipping. DON'T buy it. 11/1/13 STILL NO CHECK
433305
Hi - Like you, I really like this unit. My I suggest contacting the mfg. If anyone can help it should be them. Best of luck!
362427
Thanks, I decided to call the Co. ETQ , that sells these generators to see what the warranty was and where it was manufactured. After being connected to customer service and being treated very rudely I decided to buy a Champion Generator, which has a 2 yr warrantry vs this 1 yr warranty, and the folks at Champion acted like they wanted my business and answered all my questions about their generator. It was shipped and arrived in perfect condition and 2-3 days ahead of the predicted arrival date. Thanks for your inputMike
1110714
I only bought the generator it is 12 volt just like a car. I'm sure you can get replacements at any auto store.
1861389
I think the motor had a 2 year warranty and the rest of it was 1 year or somewhere around 80hours. Going by memory on this. Usually generator work or they don't right away or within a few hours. Motors can develop issues over sometime.