LEGO Customer Service: I've seen complaints that pieces are missing from lego sets. has anyone tried calling Customer Service?
852578
if you bought the set, they send you replacement pieces if any are missing (its happened to me before :-))
1660800
That's a good question. I would contact Lego and see what they say. Let me know. Thanks.
1505400
I would get a replacement. You paid for all of the pieces, you should receive them all.
387961
No -- it is not an "official" Lego product (at least there was no branding information on the molds I received). Lego has a mold on their website..can't remember which one.
944303
Supposedly the manufacturer will sell individual replacement pieces. At least that's what it says on their website. However, I cannot say for sure if they will since when I had a part break, I emailed them (even offered to pay for the needed part) and they told me I needed to contact Amazon because that was where I originally made the purchase from. When I reached out to Amazon, they said they could either replace the whole thing or refund me what I paid for the product, but nothing to help me with the broken piece in question.
2082627
Unfortunately it did not. When my package arrived it says legos not included. So you may have to purchase the legos
1128494
I see that it doesn't list the piece number anywhere. We have the item, but the box is at another location. If you can wait until the end of August, I can reply then - as long as the piece number is on the box or in the instructions. You can try e-mailing LEGO directly, they are very good about answering e-mails. LEGO.com, then customer service, then contact us. Hope this helps.
1521699
I can't find any completer pieces either. I'm thinking I'll have to find some solid-color pieces that match the colors in my set.
530258
I have several set of their toys. I need the small wheel from the airplane set and a few nuts and bolts. How can a toy company not able to let customers order spare parts?!?! Battat, are you listening?
463717
I believe the missing piece would be the tool that helps u put together and take apart the legos.that could be my only guess. I have all piece and don't know of any missing piece. Hope this helps.
1496470
Yes. Call or write to Lindberg Models when parts are missing and they are happy to replace them, usually free of charge. This is even written on the instruction sheet and happens quite a bit as I too have had parts missing from new kits--and sometimes the parts are damaged in transit or deformed in some way, unable to be used. Of course the operative word in your request is "missing parts", I don't they'd take kindly to someone asking for an almost complete extra model... ;)
419731
I'm sorry. I never ended up getting this. The company screwed up my order canceling it with no reason and then not offering to make up for it. I saw in the reviews that they had good customer service, a reason I went ahead with ordering something with so many pieces. Unfortunately I didn't experience that service. I can say that we found a very good alternative at the big box toy store with very few pieces and my granddaughter loves it.
433109
I don't understand your question, are any of your words missing? My grandson was completely happy with the Lego set. It is very complex and challenging.
718327
I have wondered that same thing. Fortunately, we have not lost any of them yet. I am not sure how to go about ordering replacement pieces for this tower. Maybe try contacting the manufacturer?
270322
I have not had that happen, but the company has a great policy. If you lose pieces of your puzzle just contact them and they will send you replacement pieces free of charge!
1066127
Wonder if they were the bricks made from China then. There's a forum on Brickset.com that tries to point out the differences between the bricks manufactured in China vs. the ones in Denmark or elsehwere. Would be a little disappointed too if the minifig is manufactured in China too (the Collectible figures are).
109185
NO! It happened to before. They dont have seperate parts for this figur, you have to send it back, but you have to pay for the shipping.