I just received this in the mail and it isn't working for me. Any trouble shooting ideas before I return it?
858856
Make sure you try couple of different locations on your devices, where you think the receptor may be deceiving. This requires strong signals, so also check batteries of your devices, low battery on remote may be deceiving.
858857
Be sure the remote control you are trying to extend is an IR type and not a VHF/UHF type.
858858
1) Make sure the unit is powered. Once you plug it in, it should light up. 2) Make sure your remote is being received. (i.e. when you hit a button, the led light should flash). 3) If the first two work, then be sure that the ir sender is placed directly over the ir receiver. Originally, I had mine in the wrong location (and it still worked). It wasn't until I connected a second device that it then began to work. 4) The unit can control two seperate devices. Does one device work and the other does not? If so, switch the IR sender to determine if the working device will still work. If so, then the extender is not the issue. Chances are that the location on the non-working device was incorrect. I realize these are probably obvious to most, but it's all I could think of for now. Rather simple device. I have heard that if you "kink" the cord, then it may not work properly as they can be delicate.
1126667
Sorry you got a bad one. Mine works perfectly. Hopefully you can get a replacement.
1421890
Send it back..if they will take it back. Mine did the same. They sent me a second one and it did the exact same thing.
1502921
I would send back. There must be a malfunction. You should just have to plug it in. I didn't have to change any settings and it all worked right away.
2258266
Send it back. I have had no problems with mine. You must have received a defective one. Good luck.
211444
Sounds to me like you received a dud. I would return it for a new one from Amazon.
2089260
Well if i was you i would send it back to amazon. I bought mine a few months ago and it still doesnt work. So send it back and get your money back its junk.
2249016
i have never had a problem maybe you need to send it back and try a new one .......
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
1196872
Check your cables and connections. Mine has worked reliably since I got it. Try googling the problem
1074506
Mine didn't work out of the box. The email customer service was excellent. They refunded my $$ fast.
1292118
Mine works fine. Maybe you should contact the seller? It could be defective
724756
Return it to the seller and explain the problem. They should replace it with one that works properly.
428192
I didn't have any problem getting mine to work, maybe yours is defective. I would return it and have them send you another one.
2280018
No, we had the same problem. We exchanged it for a new one hoping it was just defective but the new one has not worked either.
238816
I would send it back as defective, mine worked fine. Contact the company & request a replacement. Good Luck
801188
I would return it. They have major issues with customer service, as other people have posted, so I would save myself the hassle and just return it and get a new one or a different device.