How to replace broken parts? I bought mine in May and within half a year the metal scaffold in the back was broken out of ordinary use!
835023
I would contact new trent. I haven't had mine that long and so far no problems. Good luck. Please post and let us know. Did you get replacement parts? If so, I bet there is a video on how to replace.
1839494
Sorry, mine just stopped working pretty sooner after purchase. Took it to designated repair shop, no parts available. Greenworks sent me another model for replacement, no problems so far, better design.
2267247
I have not had a need to replace any parts yet. However, you may want to reach out to the distributor from which you purchased the item and or the agency, I found this website - I hope this helps. http://www.minkagroup.net/faq
1835042
Call the company and they will ship you a replacement part for free. I had to do that when the desk top part was cracked during shipment. Shipping time took about a week but they were friendly and offered no hassle. You can request a new part too via their website. Look in the instruction manual.
634372
If it shouldn't have broken (if it's newer, not much wear and tear) and you call the company and bug them enough times, they might send you one. I bugged them about a different problem and eventually they helped me, but it took me many tries.
1584283
As far as I know they don't have replacement parts. I know they won't repair. They are a highly environment friendly company...thow it away.
1058018
I really don't know where to get replacement parts to be honest, I would just repurchase or send back the defective model kit for a new one
1078571
It's a year. When mine broke, I called their customer service and they offered to have it fixed but the place was about 4 hours away. I called them back and they just had me mail it in to exchange it for a new one. I had to pay shipping there, but they sent me a brand new one in about 2 weeks.
2189288
We've had similar things happen and my husband used a strong glue for some parts, others, he had to come up with something on his own. We ended up buying another one when it became "no longer fixable"; which we are not happy with - the previous one was terrific, why they changed it, I don't know !!! I don't know if there are any replacement parts available; you could try to contact the manufacturer.
2224880
If you haven't already done so, you might try calling the company customer service to see if you can simply buy a replacement part to repair yours before spending a lot to replace it. It might be worth a try...
1668619
Uh.. ye-ah! Seriously, this things dont last forever. What's the alternative.. get it repaired? Good luck with that. I'm not being a smart ass.. I'm realistic. At the price you originally paid, a unit with reparable parts would be 2 -3 times more expensive.
463353
We have had ours less than a year and I came home from work today to see that my husband had it taken apart. The sprayer is broke....it is plastic and the internal part broke. Now we don't know if we can get a replacement part for it.
939953
I don't know, sorry. We bought a new one for that very reason. We should all contact Themos and ask them to start making "parts".
79151
Same thing happened to us. My husband contacted the company and they sent replacement parts.
1583346
you can buy spare parts from their website, sounds like you need a new complete back.
705546
I don't know, I'd contact the company. I've had good luck with company's just replacing parts when they've broke.
1294773
Sorry I don't have any suggestions for replacement parts. Since the strap was broken when you received the shipment, you're probably better off just returning the entire thing to Amazon for a full refund, then ordering a new gravity bar kit.