My subwoofer is synced yet it is not working at all. I tried the factory hard reset and everything. Help?
844609
Do you hear any sound or no sound at all from subwoofer? Check if accidentally you changed the mode to "Night Mode", in this mode there is very low sound from sub.
844610
There is an adjustment knob on the back of the sub. Have you made sure that is turned up?
1544117
Mine too. My JBL Subwoofer is just sitting. JBL customer support find for me which is http://www.mcmelectronics.com/product/85-11312.Now I got a same problem with you that the replace fuse just get blow up immediately.(5 of them). I am keep contacting with JBL customer support again. I will update when I get the problem solved.
2195801
I agree with Jerry, if you have the option to send it back do so ASAP. I have had 2 of these units the first one the Subwoofer and Sound Bar would lose link very frequently, and sometimes emit a strange feedback.But could you explain the symptoms you are seeing? Personally I had the best luck with putting the sound bar in pairing mode (Hold input button till flashing) while the sub was unplugged. Once you plug in the sub it may pair automatically otherwise hold the link button until the lights go solid.Note: My second system has worked flawlessly since I unboxed it, solid link and no strange feedback. I agree with Jerry, if you have the option to send it back do so ASAP. I have had 2 of these units the first one the Subwoofer and Sound Bar would lose link very frequently, and sometimes emit a strange feedback.But could you explain the symptoms you are seeing? Personally I had the best luck with putting the sound bar in pairing mode (Hold input button till flashing) while the sub was unplugged. Once you plug in the sub it may pair automatically otherwise hold the link button until the lights go solid.Note: My second system has worked flawlessly since I unboxed it, solid link... » Read More I agree with Jerry, if you have the option to send it back do so ASAP. I have had 2 of these units the first one the Subwoofer and Sound Bar would lose link very frequently, and sometimes emit a strange feedback.But could you explain the symptoms you are seeing? Personally I had the best luck with putting the sound bar in pairing mode (Hold input button till flashing) while the sub was unplugged. Once you plug in the sub it may pair automatically otherwise hold the link button until the lights go solid.Note: My second system has worked flawlessly since I unboxed it, solid link and no strange feedback. « Show Less
936692
Your sub must have a "WA Port" for this to work. I am not sure what that is, (my sub does not have a "WA Port"). If your sub has the RCA connector(s), you do not have a "WA Port".
183694
I bought a subwoofer cable and it only had one output while the subwoofer itself has two. The receiver has one input for the subwoofer. I've seen a lot of questions about this and it looks like the solution is a Y cable. You may also want to look at some speaker stands. You could make installation easier if you have the stands near your walls.
527154
You push that sub to the limit now its busted or if you just got it new and its busted. Return it!
1816345
There is a level adjust knob on the back of the unit, have you turned the knob up as to not be on "0"? Confirmed the LFE input is properly seated and also that the subwoofer power supply is plugged into your wall outlet?
93985
I want to know why I can't get the sub-woofer to work.It stays on stand-by mode.It works when I run the set-up mode,but after that it goes back into stand-by mode.What's wrong?
75258
I would try to contact Creative with this issue and try to have the remote replaced. What I assume is your problem is the fact that the system may not be able to sense when you try turning on the sound with the remote. The remote does not seem to have a switch inside of it that cuts the power on and off, and instead they seem to use a system where the device senses when the volume has been turned down all the way. Whatever system is sensing this may have broken and as a result the system will not power on. If it is in the remote itself, replacing it should help. If it is inside the subwoofer, I'm not sure it will help you much. Good luck. I would try to contact Creative with this issue and try to have the remote replaced. What I assume is your problem is the fact that the system may not be able to sense when you try turning on the sound with the remote. The remote does not seem to have a switch inside of it that cuts the power on and off, and instead they seem to use a system where the device senses when the volume has been turned down all the way. Whatever system is sensing this may have broken and as a result the system will not power on. If it is in the remote itself, replacing it should help. If it is inside the... » Read More I would try to contact Creative with this issue and try to have the remote replaced. What I assume is your problem is the fact that the system may not be able to sense when you try turning on the sound with the remote. The remote does not seem to have a switch inside of it that cuts the power on and off, and instead they seem to use a system where the device senses when the volume has been turned down all the way. Whatever system is sensing this may have broken and as a result the system will not power on. If it is in the remote itself, replacing it should help. If it is inside the subwoofer, I'm not sure it will help you much. Good luck. « Show Less
2022522
Did you plug in the thin wire in the sub and sound bar? You can also adjust the bass via the controller. If you have done this and it still produces no bass I would suggest returning it
1137275
yes had the same problem , changed my batteries and worked well for awhile. now thought my unit will lose the sound, and I must switch back and forth from digital to analog to get sound back, also the subwoofer will go in and out . don't know what is causing these problems. if anybody has some answers please help
2264040
Exact same thing happened to me. I am in the process of shipping it out for repair. The unit is of terrible construction and the electronics flaked. I actually got a sub -woofer and wireless surround speakers for my TV which are 10 times better.
429287
Hi all,I purchased the same unit (IM600) and wanted to add a subwoofer. I tried many things and I was able to connect my spare 10" powered subwoofer (JVC). The trick is to use the right cable (3.5 mm plug for IM600 to two RCA plugs for the subwoofer). I just used the cable that came with my ipod and it worked well (note - for some reason white and yellow works for my sub instead of white and red). I now have IM600 with rich deep bass and it sounds very good. As I understand IM600 can work with any "powered" subwoofer with the right cable.Note - I am assuming since its a powered subwoofer it will not put any strain on IM600.Hope this would help folks who are trying to connect a subwoofer to IM600.Regards. Hi all,I purchased the same unit (IM600) and wanted to add a subwoofer. I tried many things and I was able to connect my spare 10" powered subwoofer (JVC). The trick is to use the right cable (3.5 mm plug for IM600 to two RCA plugs for the subwoofer). I just used the cable that came with my ipod and it worked well (note - for some reason white and yellow works for my sub instead of white and red). I now have IM600 with rich deep bass and it sounds very good. As I understand IM600 can work with any "powered" subwoofer with the right cable.Note - I am assuming... » Read More Hi all,I purchased the same unit (IM600) and wanted to add a subwoofer. I tried many things and I was able to connect my spare 10" powered subwoofer (JVC). The trick is to use the right cable (3.5 mm plug for IM600 to two RCA plugs for the subwoofer). I just used the cable that came with my ipod and it worked well (note - for some reason white and yellow works for my sub instead of white and red). I now have IM600 with rich deep bass and it sounds very good. As I understand IM600 can work with any "powered" subwoofer with the right cable.Note - I am assuming since its a powered subwoofer it will not put any strain on IM600.Hope this would help folks who are trying to connect a subwoofer to IM600.Regards. « Show Less
1049307
Then you got a major problem. ..make sure the r card cable is plug in to the pre out sub on the receiver..make sure the rca cable is plug in snug on the sub..then use the audessy is set up properly. ..finally go to the on screen menu and make sure the sub is set to on...let me know how it goes. ..
1514616
Are you sure that you've installed the unit correctly? Inputs connected to inputs, and outputs connected to outputs? Additionally, have you verified that the impedance switches are set correctly? Lastly, have you removed the volume control, bridges the speaker wires, to eliminate a fault in the cables or speakers? If you've tried all this, and still experience trouble, I'd say it's possible that you may have a faulty unit..
1662995
Have you tried adjusting the volume? This thing works as plug-and-play. If it doesn't work the first time, it could have been factory defect.
474571
My experience is the opposite... too much solid, rich bass, so I keep the volume knob located on the subwoofer control panel turned down to about 15%. Surprising for such an inexpensive system. Assure your connections, assure the subwoofer volume is tuned up, try a different audio cable between your sound source and subwoofer, try a different sound source. If none of these things work, consider returning them for replacement.