I think the mug I received is defective... it leaks from the top and the side even after I've put it down. It just keeps leaking! What can I do?
847433
Mine definitely doesn't leak. Check to make sure the inside valve is locked in place and that the lid is screwed on correctly. If all of those are done then I would request a return/exchange.
847434
Your mug is definitely defective. It should not leak at all. I would contact Amazon customer service describing the defect and ask them what to do. If they cannot help, contact Contigo customer service by logging onto their website.
847435
Mark as defective and exchange or return it. Mine did not leak at all. It just couldn't keep anything hot.
1882192
I have had mine for almost 6 months without a drop of leaking. Perhaps try reassembling it.
835749
I had the same problem at first then I discoverd you have to make sure the rubber on the top is pushed all the way down in the cup part and the little push top is in too so there is no air is leaking out when you push down
2020291
This sounds like a defect to me. I would contact Hamilton or see if Amazon can replace the coffee pot. I've never had this problem.
698804
OMG! Me too! I can NOT get the spout to line up between the handles. It always ends up over the handle no matter where I start to spin the top on. I have had some cups that need to start in a certain spot in order to end up in the middle. But this one will only be between the handles if I don't twist it tight. And when I do that, it LEAKS. I do have the handle in the proper position between the little slots too. Grrrrrrrrr!!!!! I think these are going back to the store.
2059908
Hi, I'm very sorry. I get this mug from magic bullet like this. The lid doesn't face the right way.
463769
Also check the plate under the coffee cup. It is there to catch overflow from the cup. My pricey Keurig has the same thing under the mug but much larger. Be sure to clean out the little overflow under the mug because it can get moldy if you forget.
521243
If your carafe drips from the handle perhaps it's defective. Mine is perfect. Does it drip while pouring or while brewing? I would carefully examine the handle and the flip top. Does the top fit tight inside the rim? Does the hole where the coffee comes out line up with the hole in the top? This coffee maker wasn't cheap so if you like the pot, I'd ask for a replacement.
1381515
No, I have never had a problem with it leaking. Try to keep it upright. Make sure the straw is down.
2249753
My coffee pot has never leaked. It works perfectly. You might have to return it for a new one.
2138307
You bet it's defective, Our 1st one we have had a year, we have had the 2nd one 7 months, neither on leak so if you can I'd exchange it.
1285395
I haven't had any problem with mine but if is leaking something other than coffee I would sure return it!!!!
582577
Mine at least does leak. Al though its really cool, that is the only problem I' ve had. I really don't know if that is normal or not, nor how to fix it dew that the product has no refund nor changes.
365711
Yes -- appears to be leaking from the bottom of the machine. Tried using it in "real-time" (made coffee immediately after adding water instead of using programmable mode) and still have the issue.
1272420
I am sorry to hear this Jacquelyn H. I have only hand washed my "Morning Mug." I didn't want to chance the heat from a Dishwashing unit to damage the mug. I would see about getting a "Refund" for the mug, Especially if it said it was dishwasher safe. I hope things work out for you on this matter.
878197
I have that same problem!!! I had descaled it, and 'cleaned' the machine parts with a paperclip (per instructions by rep on phone) and I still got short-cupped. I talked to the company a few days ago and complained, so they thought it could be a 'faulty k-cup holder' and they sent me a replacement. Well I put it in, and now my machine does NOT work at all! I called the company and they think the machine could be defective and are sending me out a new one. I hope THIS new one works!!!!
485996
I returned mine as soon as I received it. It was very poorly made and the lid didn't seal. It was not at all what I expected. I found it cheaper elsewhere but assume it was the same manufacturer. I'd look for a different mug altogether if I were you.