Did anyone else get the wrong power cable? Basically I ordered mine a year ago, and it's freaking awesome. I love it. Downside - I received the wrong power cable. Which is a bummer. I basically received a euro power cable and while it comes with a US adapter, the adapter is CRAP. it's constantly falling out of the socket. Anyone else have this problem or am I just a really lucky one? Did anyone else get the wrong power cable? Basically I ordered mine a year ago, and it's freaking awesome. I love it. Downside - I received the wrong power cable. Which is a bummer. I... » Read More Did anyone else get the wrong power cable? Basically I ordered mine a year ago, and it's freaking awesome. I love it. Downside - I received the wrong power cable. Which is a bummer. I basically received a euro power cable and while it comes with a US adapter, the adapter is CRAP. it's constantly falling out of the socket. Anyone else have this problem or am I just a really lucky one? « Show Less
831196
Not that I know of.. Mine came with a USA adapter. As you know I replaced mine after the chat cable failed several times, and finally the base unit.
831197
I have the same issue. I use it at work and mine falls off with the touch of a butterfly. The adapter also doesn't power the receiver unless I wiggle it a few times.
78699
I ordered mine last week and it came with a non-American power cord. I had to rob a power cord from an old laptop to get it powered up. The box was saying that it was originally shipped to China so it might even be a Chinese rated power cord. The power is not the typical three prong power on the back of networking devices or computers. It is one that fits some Dell power bricks for laptops.
2242516
Mine came with a European DC adapter. I would have been ok with USB but it's unusable as is. (Jan 2014)
23813
They sent me the European plug version too. Amazon has adapters available that will convert the plug from European to U.S. The supplier offered to refund $6 which I accepted. They were very apologetic for sending me the wrong version.
1394149
I live in Europe. and don´t understand the wallcharger. To me it's a strange thing.I wanted the product for the cable: to have a spare one. But is the wrong cable and doesnot fit the up24.You can use the PC with the usb cable, and If you have a wallcharger you don't need a PC to charge your up.
238802
I am wondering the same thing. Is the power supply 100/240v compatible? Could someone please let us know, as this is the only thing holding me back from purchasing this.Thanks!
2229382
Just got mine in... and they sent me a single tube unit (with a single plug on the inverter box, so definitely a single kit). Called Amazon about it and they admitted a mess up. Partial refund or take a chance (and time) on waiting on a return label, shipping the single unit back, and then them to possibly ship another single kit instead of a dual kit. Plus taking up another PCI card slot for the switch and having ANOTHER big ugly blue box to hide in the case. Meh, not sure what I'll do at this point. Just warning to NOT be surprised if they ship you a single unit and you have to jump through hoops to get it sorted. Just got mine in... and they sent me a single tube unit (with a single plug on the inverter box, so definitely a single kit). Called Amazon about it and they admitted a mess up. Partial refund or take a chance (and time) on waiting on a return label, shipping the single unit back, and then them to possibly ship another single kit instead of a dual kit. Plus taking up another PCI card slot for the switch and having ANOTHER big ugly blue box to hide in the case. Meh, not sure what I'll do at this point. Just warning to NOT be surprised if they ship you a single unit and you have to jump... » Read More Just got mine in... and they sent me a single tube unit (with a single plug on the inverter box, so definitely a single kit). Called Amazon about it and they admitted a mess up. Partial refund or take a chance (and time) on waiting on a return label, shipping the single unit back, and then them to possibly ship another single kit instead of a dual kit. Plus taking up another PCI card slot for the switch and having ANOTHER big ugly blue box to hide in the case. Meh, not sure what I'll do at this point. Just warning to NOT be surprised if they ship you a single unit and you have to jump through hoops to get it sorted. « Show Less
605836
the universal power supply is incluided in this model.let me know when you place the order.Thank You for your business.
695427
Power cable broke from the USB end. Bought a replacement from Amazon... works fine. USB to 3.5mm power cable... real cheap. Now have same problem as others with the socket end where it plugs in... just came from my garage, two pairs of needle nose pliers and bent the male 3.5mm end a little. Had to force it into the socket but it now stays in and I don't have to wiggle it anymore. Antec did not reply to my emails but after I'd already purchased the replacement, they sent a free pass-thru like the original. (That's the one I bent so I still have my Amazon purchased one as a spare). Love the cooler. Using with a new 17.4" Toshiba. Running Core Temp gadget w/Windows 7 so I can keep an eye on it. Power cable broke from the USB end. Bought a replacement from Amazon... works fine. USB to 3.5mm power cable... real cheap. Now have same problem as others with the socket end where it plugs in... just came from my garage, two pairs of needle nose pliers and bent the male 3.5mm end a little. Had to force it into the socket but it now stays in and I don't have to wiggle it anymore. Antec did not reply to my emails but after I'd already purchased the replacement, they sent a free pass-thru like the original. (That's the one I bent so I still have my Amazon purchased one as a spare). Love the... » Read More Power cable broke from the USB end. Bought a replacement from Amazon... works fine. USB to 3.5mm power cable... real cheap. Now have same problem as others with the socket end where it plugs in... just came from my garage, two pairs of needle nose pliers and bent the male 3.5mm end a little. Had to force it into the socket but it now stays in and I don't have to wiggle it anymore. Antec did not reply to my emails but after I'd already purchased the replacement, they sent a free pass-thru like the original. (That's the one I bent so I still have my Amazon purchased one as a spare). Love the cooler. Using with a new 17.4" Toshiba. Running Core Temp gadget w/Windows 7 so I can keep an eye on it. « Show Less
1268667
I had shipped an American 110 volt adapter instead of a New Zealand 220 volt one. The local dealers happily sent me the correct one. Poor sending the incorrect adapter in the first place but a happy ending
1794595
There are certainly versions that are being sold that are international units. Unfortunately the reviews follow the product and not specific to any particular reseller. I've ordered a number of these in the last couple of months and so far I received 3 that appeared to be German that came with a European plug adapter. The device appears to work fine and I got a plug that worked but Its certainly something I'll inquire about in the future when ordering.
1364003
I think I got the same plug you got! I called the technical support for Nautilus and they have been very unhelpful! I think I may just have to find out the model AC Adapter that everyone else gets with theirs and order my own! Can anyone fill me in on the Model/Input/Output that the AC Adapter is?????
602534
I'm sure it's a mistake, it's a small adapter that came in standard size envelope. If you don't want to wait for it in the mail go to your local radio shack they have a similar adapter
853918
Thank You. But its impossible to buy the correct adapter without reviewing the voltage and Current specifications. But after I asked my question I found the right one on Amazon, and it was not this one, although they look the same.
1521922
Dear buyer, Thank you for the inquiry, and I'll do my best to help you find what you're looking for. Do you by any chance have the original AC adapter that came with your PT-10? If so, can you please send me a picture of the adapter's label and tip? If possible, could you match the tip next to something of common size (like a standard USB jack for example) so that I have context for size comparison? If you don't have the original adapter, a picture of the power port on your PT-10 is also helpful. I really want to help, but need some more info. Thank you so much T-Power USA
2220381
Dear Demetre,I am the kind of guy who keeps useful extra items. The darn hub didn't work when it came. I read someone's comment that the power adapter was too small, so I looked in my stash of power packs [some people call them "Wall Warts!"] and found one rated 5V 1Amp. Since then, it has worked, but it's junky - the sockets do not fit smoothly. I notice that everyone else is using 3 - 5 Amps. The item they sent to me was tiny and it was much weaker than my 1 Amp unit.
1971035
Don't get it, it's not the original as I hoped it would be. The cable was short and my battery life got messed up. You can get the official one off of ebay for like ten bucks, type in the same model no. The adapter is bigger than this one. Good luck