I got product but according to the Manual, before the 1st use,you've to charge it for 16 hours &amp; now it doesnt work.It didn't have enough charge.why?
852192
Maybe you didn't plug it in properly (at either end). Maybe your GFI was tripped and needs resetting or replacement, or maybe you have a defective unit. Hard to tell via email. Mine works.
421247
I charged mine the first time for 8 hours (overnight) and have had to charge it two other times in a four month period. How are you able to tell you have only 15%?
1219412
I can't answer this, in my case once I use the charged battery, my charger/battery will not take a new charge, is this a normal problem and should I look for a charger?
94147
Hi, I think theres something wrong whith your battery Or maybe the source from where you charge, the product manual says: [Note: Some low-power USB ports may not be able to provide enough charge power.]. I got mine for christmas too and battery works great, It gave me about 10 or more hours whith music/photo and video playback, Exelent Player!
125591
That was one of the problems... nothing appeared to indicate it was actually charging. So I just made sure I had it plugged into a good socket and let it charge overnight... But the next day it still didn't work, so I returned it.
1862942
Sounds faulty to me. It has been a while since I bought my replacement battery and cannot recall if I had to charge it prior to use. All I know is that mine works great. Never have had a problem.
632306
I agree with the other two answers, I had to charge mine for a few hours with USB cable provided before it would work.
1043329
Great timing with your question. I bought one of these a little while ago and went to use it for only the second time this past weekend.....(I use it as a back up when my main battery is depleted).....the first use was brief, as I only needed a few minutes battery time. This weekend, the battery was fully depleted in a matter of minutes (no more than 5 min) and on subsequent recharges, continues to work just as poorly. I am very disappointed. Don't know if this is the norm or not, but if it is, buyer beware.....
831564
I also charged mine for 24 hours, actually longer cause I charged it in the guest bathroom. Anyway, I pressed the button and while holding it you slide it up and it turns on. Maybe charge it longer and if that doesn't work it might be a defected one. Hope you can figure it out, otherwise you'll have to send it back and wait to get another one. I love mine, so it would be worth the wait if you had to return it.
1614096
It has been awhile, but initial charge of 40 hours is too much. You have a defective product. Possibly a bad battery.
2105965
I've never had it take more than 3 hours from completely empty, but it depends on what you're charging it with. As for how long it holds the charge, mine has held a charge for a couple weeks and any loss in capacity was not apparent to me. It may hold it longer than that, but I have used it so frequently that it has never been left alone longer than that. Make sure you charge it fully before first use, the longer the better for that. I believe the other answer was either a defective product or not fully charged the first time, because of how fast they lose the charge and how short their charging time is.
197486
I think I had the same issue. We used all the charge (drained) then let it fully charge. I believe the first time took approximately 12-16 hours. It does not charge quickly.
1225809
I didn't have that problem. But the instructions do say that the initial charge needs to be 6 hours or something like that.
1727691
No, I think you might have gotten a bad one. Mine has no problem charging and holding a charge for about 2 hours.
1847096
This is "normal" but not necessarily "good." When you plug it in it charges for 10 hours and then shuts off. Period. If you put in fully charged batteries it will still charge them for 10 hours. If you plug it in and then add a battery 8 hours later, that battery will only charge for 2 hours before it shuts off. And as you have experienced, if you add a battery to it after 10 hours it will not do anything because it is already "done" charging, even if you plugged it in when there were no batteries in it at all.
1055
Hi, it took about 3-4 hours for the first time charging. When I charged the pack, before I used it, all the lights were on except one. I would wait a couple of hours and if the status has not changed, it might be defective.
287525
It's a slow charge so it may take a while, try leaving it for 2 hours then see if the problem exists . If it still don't charge then send it back you may have a defect .I just got may replacement.