Did anyone have trouble with the end caps? The end caps don't fit and I can't use the machine. I have called Nautilas and they are sending replacements. I'm just wondering if anyone has had this issue. Thanks! Did anyone have trouble with the end caps? The end caps don't fit and I can't use the machine. I have called Nautilas and they are sending replacements. I'm just wondering if anyone has... » Read More Did anyone have trouble with the end caps? The end caps don't fit and I can't use the machine. I have called Nautilas and they are sending replacements. I'm just wondering if anyone has had this issue. Thanks! « Show Less
832609
I had the same problem at first. However there are bolts and octogon bolts. It doesn't specify in directions to use octogon bolts as that is the shape of the end caps. Once I removed the bolts and put the octogon bolts in it took a little extra muscle, but it worked.
832610
The end caps didn't fit at first. I used an exacto knife on them, cleaned them up and used a dumbbell to hammer them on.
832611
My entire machine fell apart due to the end caps popping off and the whole bar sliding every which way. It was very annoying and I am returning
512213
You have to use the the larger black washers they provide for these bolts. These will keep it from sliding off joint.
1281100
Not sure about those caps. I don't recall having any in my kit. End cap nuts like like are tough to cover but I might try a L or a HD if Kazam doesn't have anything. &#128521;
878197
I have that same problem!!! I had descaled it, and 'cleaned' the machine parts with a paperclip (per instructions by rep on phone) and I still got short-cupped. I talked to the company a few days ago and complained, so they thought it could be a 'faulty k-cup holder' and they sent me a replacement. Well I put it in, and now my machine does NOT work at all! I called the company and they think the machine could be defective and are sending me out a new one. I hope THIS new one works!!!!
1157578
I've had no problems after months of using it, you need to contact the seller, and if they are anything like most of the vendors on Amazon, they will replace it at no charge and ship at no charge. Hope this helps! Lyric
1383517
According to the Nautilus customer service person, these do not fit the LATER model of SelecTechs (which apparently mine are). The female end is about 1/4-1/2 inch too short (and not adjustable) and causes the entire clasp assembly to protrude along with the top part of the strap (see photos)
1965194
Hi Heidi,I had the same problem as you, and I went to the website and filled out the contact form and they sent me the newest model. Here is the address... https://kaffeologie.com/contact/ The gentleman I corresponded with is named Nate. He was quick to reply and just as quick to send out a replacement. I think you will be very happy with the newest model, I know that I am.
1967317
I have never had to get replacement for this particular unit since we just got it, but our previous Aquabot we contacted the manufacturer. And during our research, we found a website with all these Aquabot parts, but it was so long ago, I can't remember where we found the site. Sorry I couldn't be more helpful.
1747620
I believe the directions also say to never remove the caps once they're put on. It sounds like you've not followed the directions. If I were you, I'd contact the manufacturer and ask them what to do. Also if I were you, I'd read the directions more carefully next time. :)
629419
I use my pen daily and the tips have lasted 6-7 months. I purchased the replacement caps without reading that the cap end was not replaceable. If you use both ends they both wear out, duh. Why would you only want to replacement ONE end. I like the pen but wouldn't buy another until they make BOTH caps replaceable.
1888801
OMG...I had melted the plastic 'float' piece on my Cafe Prestige Machine so I called to ask them if they had the part. They did [yay] and when I asked how much not only did they send it to me right away I got it for FREE AND NO SHIPPING!!!They are wonderful!!!
1278014
Looks like someone has given you a better answer, but I'll include mine anyway. Might be of some use: "Don't know. But when my table arrived missing one of the little black caps that go at the bottom tip of each leg, all I had to do was e-mail the manufacturer at CustomerService@Aosom.com. They sent me the missing part immediately. If it's the same company, contact them using this e-mail address to ask your question. If you've already bought the table, make sure you include the model number, serial number and your Amazon order number along with the description. (In my case the first two numbers were SY-122Z and 02-0008). Aosom is a big operation that moves a lot of merchandise." Looks like someone has given you a better answer, but I'll include mine anyway. Might be of some use: "Don't know. But when my table arrived missing one of the little black caps that go at the bottom tip of each leg, all I had to do was e-mail the manufacturer at CustomerService@Aosom.com. They sent me the missing part immediately. If it's the same company, contact them using this e-mail address to ask your question. If you've already bought the table, make sure you include the model number, serial number and your Amazon order number along with the description. (In my case the first... » Read More Looks like someone has given you a better answer, but I'll include mine anyway. Might be of some use: "Don't know. But when my table arrived missing one of the little black caps that go at the bottom tip of each leg, all I had to do was e-mail the manufacturer at CustomerService@Aosom.com. They sent me the missing part immediately. If it's the same company, contact them using this e-mail address to ask your question. If you've already bought the table, make sure you include the model number, serial number and your Amazon order number along with the description. (In my case the first two numbers were SY-122Z and 02-0008). Aosom is a big operation that moves a lot of merchandise." « Show Less
396090
I took a good look at both of mine. If you're talking about the little black caps on the ends of the silver tubes, two front ones are missing on mine too. It doesn't seem to be a problem. It's more for appearance.
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
522045
I'm sorry to hear that. To make this as easy and painless as you can I would first contact the seller to have it sent to you. If that doesn't work go straight to the manufacture for a replacement cap. KAJ Shooting Straight
1417996
I havent had any problems with mine. A. Check the backup battery (you may even try cleaning the battery with a regular pink pencil eraser - learned this trick when I worked at a camera store)B. Check your power supply - perhaps it is bad. C. Contact Nautilus and see if they will replace the electronics for you. I hope this has been of some help
26921
Hi, not sure if you can just get the end caps. The whole piece was cheap enough.
288143
So far, this is the only flaw I've found. The threads on the cap are too flexible and if you over-tighten (like I did) the cap get's stuck or stops threading. So far, I haven't found a good replacement. I'm looking around for a plug instead of a cap, but the opening is a bit odd shaped. I'll let you know if I find an easy solution, but for now I just have a small rag rolled up and jammed in the hole. It's not a solution, but I had work to do. lol