Is there a way for me to replace the battery? I just purchased this item and hadn't tried it out right away and it doesn't work without being plugged into my computer, tks in advance
838716
you have to do initial charge for like four or six hours. You can use any usb outlet. if you have problems with your item make sure you get teh serial number and contact the help line on the j lab site.
838717
You charge it by plugging into your computer. There is no battery to change. Mine lasts a LONG time before needing to charge and it doesn't seem to take very long to get fully charged. So if yours doesn't work after charging a few hours then it is defective.
838718
You need to charge the battery...keep it plugged into your computer over night for the initial charge
838719
It needs to be fully charged initially ... Which takes a couple hours or so. Plug it into your computer and when it is done charging, it will stop flashing. Flashing means charging.
930488
Try disconnecting the cord and using the battery option and see if it works. If so, that means the problem is with the cord. Call the company, either you can purchase it, or like me, they sent it to me free! great costumer service (at least for me)
999386
Are you positive it is the cord and not the battery? A dead battery will not charge. If you're certain it's the cord, contact the manufacturer on the warranty and tell them what happened. I have had this cord for a couple of months and so far, no problems. It might just be your cord is defective. If you're not sure it's not the battery, you can tell by the little battery icon in the task menu tray on the bottom right of the screen when the cord is plugged in. If there is a plug next to it but it's not charging, it's likely your battery needs to be replaced. Also, make sure the cord is fully connected at every juncture. My cord tends to slip out of the outlet sometimes and the connection to the power box loosens sometimes. Another thing to look for is the green light on the power box. If that is on when it is plugged in, the cord is still getting power. If that's off, it's dead. If you want the cord "asap", you will have to order another one. Not likely the manufacturer will act quickly. They aren't expensive. You might end up spending just as much in shipping costs. If the battery is the problem, they sell the battery on Amazon too. Just turn off your computer and remove the battery. The model number on the battery should be there. Just type it into the search window on Amazon and it will come up. I bought both within the last 9 months. One more thing. Make absolutely sure the cord you are using is for your computer. If you still have it, check the model number on the cord that came with the computer. Type it into the Amazon search window. I was using the wrong power cord for a while and it died and I got this one because it was the exact model number of the one that came with my laptop.
1165604
With only the info you provided, I believe the battery in the laptop dead, very dead. An external power source cannot fix that!
1496414
Mine recharged right away. I have had no problems. I followed the installing of the new battery from the video on the computer.instructions Perhaps your new battery is bad.
585189
I did as well, and it did the same exact thing. Mine only lasted for a couple of months. I asked a tech at Best Buy and he said the best place to get a battery is through the manufacturer, which is so expensive we are better off buying a new laptop.
1910571
I suggest you contact Amazon or the seller for return instructions. I have had mine since may and have not had any problems. I do no if you leave your laptop plug in alot and leave the battery in it you will over charge the battery and ruin it. Sorry I couldn't be more help.
1114749
Well...it could be your battery. Try using the plug after removing the battery from it and if the laptop comes on, its definitely your battery!!
978263
Thanks Scott. I sent my info to you & it was forwarded on to Josh at HP. He sent me a replacement battery which I just got. I really appreciate all the help.
371443
Sorry I don't have a clue, the one I have doesn't have a place for a battery either. Maybe someone at the factory decided to have a little fun and you were the recipient of their humor? The other side of it, maybe someone is short a 'mini flat battery'... Mine powers up when the computer starts up and shuts down when the computer is off, I leave mine plugged in all the time.
1792831
I really dont know why thats happening but you got lucky . At less urs still working . My laptop was working greet but after i install that damn battery it never works again why i dont know !!!Have you try to reinstall your old one again ? And see if its gonna start charging or no ... And pls let me know if its work with u .
2047370
pull the cord out that you plug into the computer and then try the botton holding it in for the 2 seconds or longer that it says to hold it. The cord might be stopping it from contact. If that doesn't work contact the company you bought it from. I'm sure you have 30 days in which to change it out or send another one
2243536
I have received the same problem with this battery. I suspect there may be something wrong with the charge regulating circuitry within the battery itself. The laptop should still work with the power cable plugged in.
1184391
The red light won't stay on. I've plugged it both in the wall and on my computer and I have no indication that the charge is holding. Is this happening to anyone else or should I return it? I only got it today.
292901
Had a similar issue; it had to be replaced. Based on what I was told when I called them, the initial batch of these went out with this sort of problem. In my case, while it still worked, it would no longer charge and was not recognized by the computer's USB port (I tried it on several different computers). As I recall, mine did not have a model number on it, which was their indication that it was one of those in the first batch.
1110462
I'm sorry to hear that. Mine seems to be working fine. I've used mine for more than 6 minutes. Make sure it is fully charged before using it.
709231
I'd hope most likely you could get a replacement sent or if not maybe find a spare usb piece. if not that's just plain stupid because that piece is smaller than the tip of my finger. if I didn't use the mouse all the time and keep it plugged in my laptop, that usb would probably been long gone. Oh J Berry, this is how you program the mouse for any computer. First, open the door next to laser lens on bottom, insert 2 AA battery, and return and close lid over battery compartment. Okay! Okay, joking aside, insert USB plug into any USB port you have free(note: easiest to reach, seems to work great). Alright, turn mouse over and find switch which has 3 options; off, on with battery save(no lights), and ON( screw energy saver, this mouse is bomb), turn to either Ons. Bam mouse now works with you pc