I can't open the door! I pushed the "open button." It slid 1/4" and then stops. I removed screws but still jammed. Any advice?
841621
After you push the button, you slide it and then pull it put. It should go about a quarter of the way and then lift out. I've not had your issue, but I can't imagine what it would be stuck on in there. Sorry I can't be of more help.
841622
When it stops sliding, pull the cover straight out. It only slides a little, then you have to pull it out. Hope this helps......Jim
841623
The slide only moves about 1/4 inch. The door does not slide to the side. Once the slide button has moved pull the door straight out of the bottom of the battery pack. Stumped me at first also.
841624
You have you press the button and slide the cover to the side ( not pull) slide
841625
You didn't pushed the door all the way. Push the button, slide the door all the way, they pull the tray out. Works like a charm for me.
1838013
Try unlocking the doorknob (or locking, whichever is the opposite of how it came) Hope this helps!
18721
Yes, I had a lot of trouble also, but keep pushing on it as hard as you can. It will open. Try pressing "down" and at the same time push the button "in". The opposite green grip will start to push out and the batteries are under that. Hope this helped you.
1086003
Hi, turn to unlock and pull upward on each hinge. might even pry it up with a screw driver between the two parts on the hinge. mine was difficult too, it kinda of pops off when it does come off.
997037
Sounds like either something is blocking the door OR the bolts are not fully open. When this happens with my safe, I re-enter the combination & turn the lever to open. Hopefully you can then close the sale & turn the lever to lock.
837658
Ours was half in and half out and the screw wouldn't turn. I called and they're sending a replacement. Hope it works.
1595716
I just looked at mine. I noticed that I also had something rattling around inside. Sounded like a small piece of plastic. I saw no easy way to open. It doesn't affect the operation. I'm going to leave it and not worry about it. It's probably just something loose from the manufacturing process.
2074479
You must have a defective one..had no problem opening mine. Turn counterclockwise.
501952
You probably already fixed this, but I ran into the same problem last night. The cause? The door on the battery compartment was not closed completely. It *looked* closed, but it wasn't. I opened the door to check the batteries and when I closed the door I saw a tiny little gap. Pushing down on the door caused it to click into place and everything worked.
602548
I had the same problem but realized that there was not enough pressure. If you tighten it more it should lock into place, also make sure the door is pressed down all the way before snapping the handle down.
1165319
That's funny because I had the same question! I tried and tried but could not figure out how to get the darn thing open!!!
131799
Dorothy, I had the same problem. Hold the bottom (bigger part) with your left hand and twist the part just above it with your right hand. Failing this, go to YouTube and see how is done there. This is how I managed to open mine. I hope this helps.
82035
Just push down on bottom it should open.If its jamed I don't know how you would get the staple out.Maybe needlenose pliers?
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
2058620
If I remember correctly, there are hooks / grooves that you have to line up along the sides before clicking the tab at the top. Take the door off and you should see the additional hook/groove/tabs that need to be lined up for the final click. Sorry, it has been a while but I do remember that issue. It was a very simple "ah ha" fix.
2164495
I have had some trouble getting it open sometimes, but I just try to turn it back and forth and suddenly it unscrews....
842805
Try your combination with the numbers slightly askew. That is if one of your numbers is a 3, try the 3 and a half or quarter position - or 3 and one eighth position. Sometimes the exact combination may not work at first. The key is to get it open. The other answers suggesting lubricant are good ones as well. You can also try pushing the shackle in and out with more force. Try pushing and pulling the lock shackle against the door or whatever you are locking. This may unfreeze the lock. Good Luck!