what to do with the two rubber discs....is one left on the heating plate while brewing????please advise
1000471
Yes, rubber disk on base...it is not an actual heating plate, it is just used to keep the area clean. It brews great coffee
1000472
one fits under the mug and is nice to have so the mug doesn't slip on tables, and yes the other sits on the heater, both give it a tight fit so the coffee stays hot until brewing is done
375245
Check the bottom part of the unit where it sits on the counter. Do you still have all four plastic nubs? The back two went missing on mine and I had the same problem with coffee spilling all over the counter. Once I re-leveled the system by replacing the back two rubber pieces, I never had the problem again!
1153840
Our 6 year old unit stopped heating on the bottom only (the top still heated fine). No repair shops in my area would even look at it, so I decided to open it up. I removed the 5 small phillips-head screws which secured the bottom plate, and when I lifted it up, discovered that one of the leads to the heating element had come loose. I crimped it back into place with pliers, screwed the plate back in place, and it now works fine. While I had it open, I also cleaned out a fair amount of grease which had somehow gotten underneath the metal heating plate. My only caution is to be careful not to lose the tiny washers which sit underneath the plate where the screws go. Our 6 year old unit stopped heating on the bottom only (the top still heated fine). No repair shops in my area would even look at it, so I decided to open it up. I removed the 5 small phillips-head screws which secured the bottom plate, and when I lifted it up, discovered that one of the leads to the heating element had come loose. I crimped it back into place with pliers, screwed the plate back in place, and it now works fine. While I had it open, I also cleaned out a fair amount of grease which had somehow gotten underneath the metal heating plate. My only caution is to be careful not to... » Read More Our 6 year old unit stopped heating on the bottom only (the top still heated fine). No repair shops in my area would even look at it, so I decided to open it up. I removed the 5 small phillips-head screws which secured the bottom plate, and when I lifted it up, discovered that one of the leads to the heating element had come loose. I crimped it back into place with pliers, screwed the plate back in place, and it now works fine. While I had it open, I also cleaned out a fair amount of grease which had somehow gotten underneath the metal heating plate. My only caution is to be careful not to lose the tiny washers which sit underneath the plate where the screws go. « Show Less
1980132
Don't take it apart beyond removing the filter basket, since it is highly unlikely you will get the portafilter (handle unit) back together . Soak the whole think in Urnex coffee machine cleaner and hot water and then flush.
1717998
I've tried everything that a person could do without adding anything additional to the coffee maker, itself. Nothing works for me. However I did read where someone got a little rubber ring and added that above the gasket that comes down to seal the water when flowing from the coffee maker to the disposable cup. That will probably be my next attempt. It sounds like a lot of work/knowledge but when cleaning it, you'll see the little gasket and it comes off the maker very easily. An extra ring put on just above the gasket would bring it down further and that might just work. Stay tuned!
1248984
I put the dimples side down. Although, I'm not really sure if it makes any difference! If I remove them from my old Illy café machine immediately after use they don't stick. If yours stick, try just pushing the brew button without the handle attached, and that should blow them out. That's what I do if one gets left in there over night. Good luck!
1033844
Yes! There is a problem. Seems like a new design and it is not right. Call Cuisinart and get another lid for carafe & a mesh holder, just inc ase there is a problem with that too. They have a 1-800#.It will not work right unless replaced!! somebody's idea of a new design doesn't work!!
339259
You at need to decalcify the unit. Look up how to do that. Easiest is running white vinegar through the unit using the brew cycle and cleaning disc and the running a lot of water through it the same way.
2117729
Seems your warming plate is busted. I'd get a new one. (Mine keeps it plenty hot after being frequently used. The only problem I have with it is that it doesn't have an automatic shut-off switch, so you if you forget about it, the coffee can potentially evaporate and scorch).
453525
Try cleaning with vinager, trying running it thru the brewing cycle. If that doesn't work, send it back. I didn't have that problem with mines.
1706899
Eventually, the black rubber begins to disintegrate a little and form a dark edge. At that point, you'd want to discard the unit I think.. After several years I decided to toss mine because of the disintegration.
695726
There is a small circular disc floating in the liquid. You just "snap" the disc and the heat pack heats up within 30 seconds.
2053288
turn the coffee maker off. Repace tthe water, take the disc out , turn the coffee maker on and replace the disc and start the process again.
1954851
Don't remember sent it packing. Coffee was not hot enough probably because thermal pot needs to be preheated and I only made about 5 cups at one time. Have and old pot just made 12 cups Sunday and coffee was hot, not hot when just 4 or 5 cups made
1566730
Have the same issue. Gears are stuck and the brewing unit won't go in all the way. I sent mine to Phillips last week for replacement
1682612
Mine won't stay on after I brewed the 2nd pot. Any idea how to get it work again? I've unplugged it, tried all 5 settings, tried different amounts of water.... Did I get a bad Breville? I loved my old Breville.
1667304
If it were me I would get a hair drier and put it on *medium* heat and see if I could loosen up the hard putty and then take the pitcher off. I wouldn't use hot temp due to possibly cracking the pitcher, but I doubt warm temperature would hurt it at all. That;s what *I* would do if it were mine.