I just received a double pack of replacement bulbs for this lamp and neither one of them works. I heard an audible click when I inserted the bulb so I believe it's seated correctly. Any ideas before I return them? I just received a double pack of replacement bulbs for this lamp and neither one of them works. I heard an audible click when I inserted the bulb so I believe it's seated correctly. Any ideas... » Read More I just received a double pack of replacement bulbs for this lamp and neither one of them works. I heard an audible click when I inserted the bulb so I believe it's seated correctly. Any ideas before I return them? « Show Less
122231
I would try to pull them out and give them another try. My initial attempt was not successful, but the second time I got them to work. It is worth a 2nd attempt.
993863
I have never had a problem with the bulbs. I have two different lamps and they work fine.
993864
check the end tabs. Probably are too long. It is actually the wrong bulb for the lamp. It can be modified to work if carefully trimmed.
993865
Look closely at the package making sure the new one is the right right one.Good luck. I purchased the first one from else where.
993866
works great when you finally get it clicked in .. i was afraid i would break it, but kaboom, it snapped right in.
1412885
I bought this bulb and another similar priced bulb. Both had a dark red streak across the top. So I contacted Sony and bought their bulb for a lot more $. I am supposed to get in around 1/4. Bottom line - the cheaper replacement bulbs just didn't 't work for me. Good luck.
947975
Hi, I received a refund through amazon because the lamp I purchased didn't work from the minute I installed it. Because I had travelled with the lamp the return was no longer an option therefore amazon refunded me in 50% of the cost of the lamp. I hope this is helpful.
1136236
I ordered a pair and when they got to me one did not work. If the red light in the lamp does not come on after everything is hooked up correctly and you have charged it for several hours, the light is probably defective. I notified the seller of the defective light and received a new one within a few days, no cost.
92767
not sure on mine either. but my replacement lamp was good for about 6 months then started getting warning notes saying the lamp was near the end, and needed to be replaced soon. Not sure if I got a bad one from the seller... At least the lamp hasn't died yet so I guess I'm fine with it.
1930628
Swap the bulb that appears to be bad with the one that's working and see if it works. you might have gotten a faulted bulb
571725
Send it back. The bulb is irreplaceable. That's what I did when this happened at 2 months post purchase.
105153
Be sure the lightbulb in the base is okay, and not loose. We had to leave our lamp on for a long time before the contents would flow. Also, contact the company as they were good about replacing the first lamp we received. We were told the lamps do not ship well in cold weather, but the second lamp has been fine.
718225
Might be from dust that is getting burnt from the heat of the new bulb. Try some compressed air to blow the dust out.
1214869
When I removed my old burned out bulb the glass pulled out. When I replace it again (I own 2 of these type desklights) I am going to try pulling the "Base" and not the bulb. BTW: One of the suggestions is to use soft cloth when handling the glass part to prevent the oil from your fingers from tainting the light emission. ALSO .... The base is "Crimped" together and it "Will" pull apart. That also happened to me.
149740
I have not had that happen with my lamp. Please don't give up - return it for a new one. These are wonderful lamps.
422631
mine arrived doa. was a cheaply made thing that never worked. returned it but amazon didn't want it back they just refunded my cost. I would look for a different lamp. best of luck.
1771922
Yes, I wondered the same thing when I took the bulb out to remove the packaging around it. It seems to work fine. I took the bulb out of one of my other blacklights and it does the same thing, so maybe it's normal.
102008
Maybe you have a defective lamp ...we did not have any issues and it still functions perfectly after a year. Call Amazon and they will issue a return form....best of luck with the replacement! Follow the instructions and you should be happy with the lamp!!
89669
i received my package a day or so ago & one of the lights instantly overheated & stopped working. the other one works OK but the bulb seems very dim. is it possible for you to replace the broken piece?
1257210
Tammy, I'm afraid my bulb was defective when received and had to be returned. I believe some others have described some of the things which you are now seeing. Check all of the reviews. Good luck.
1246477
Mine was the same. We had to return it because there was nothing we could do to fix it. We even tried getting a new bulb and it still wouldn't work. I had to go to Petsmart to get one and for a few dollars more it worked fine and came with two bulbs.