Tablet froze after a couple of days on the logo page ZTO. Does anyone who has one know how to unfreeze it or reset it?
1021503
Mine won't even get that far now. Email is the only way I could contact the seller, and now that its been 45 days since I received it they won't help me. I looked up ZTO Technology online and emailed them for help before I submit a complaint for a faulty product and a short warranty on something like this.
1710956
Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking around, I will come and post it for you if your question is still open and unresolved. Best Wishes Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking... » Read More Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking around, I will come and post it for you if your question is still open and unresolved. Best Wishes « Show Less
630769
Have you held the power button for 3 to 5 seconds? Should be able to get a cold re-boot of the system. Also, An issue has been identified with this model where if the battery drains to low it will appear dead and not power on. Unplug the 40-pin connector from the tablet. If docked, unplug the tablet from the dock. Press and hold the power button for 10-15 seconds (this performs a hard power off on the device in the event that it is locked or hung) Plug the 40-pin connector back into the device. Let the unit charge for at least one hour (60 minutes) before pressing the power button. Pressing the power button before the unit is adequately charged will hang the device and prevent further charging. After waiting for at least one hour, press the power button for 3-4 seconds to turn on the device. If this resolves the issue, the battery was dead and the unit went into a hung state. A software update to permanently resolve this issue will be pushed via the Windows Update on ~Feb 12, 2013.
1117106
I would go to"about your tablet" on the setting screen and do a"factory reset" or check the little manual for instructions.
2023352
On the back of the tablet is a pinhole...Sticking a paper clip in there should reset to factory settings...You will lose all saved files and information though.
2222313
Good .luck mine stopped working after two months and zto super store would not returnany of my emails and there # was disconnected añd amazon. Was not able to do anything. About it wish I had. Better news. Sorryt
647500
Possibly the display is frozen. Removing and reinstalling the battery is worth a try.
2130861
I mailed mine back after 2 days as it kept freezing up. It was the worst tablet I ever bought for the grandkids.
2014947
Easy. Reset the tablet. Push the power button and the voume control lower at the same time. This will make the tablet as new. Good luck
1423001
When my Tagital freezes, I reboot the tablet. Turning the tablet off does not solve the problem. I have an Android anti-virus software loaded. It seems to freeze mainly when I am playing games.
1646438
I don't know because whenever I use the tablet it freezes up and can't be used again until the battery completely dies. I have to reset EVERYTHING on the tablet EVERY TIME it freezes. I wouldn't recommend this tablet to ANYONE!
617862
Maybe you can recovery it by flashing firmware. Go to mobileread com to find a firmware
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
2025208
We have the same problem. I was going to try to find someone to salvage the tablet due to it quitting not long after we got it. But finding someone to replace the screen has been the biggest problem. Even custom shops have not been able to do anything with it. If you find anyone, please share. I wish you luck in your endeavor.
1786360
I am actually experiencing the same thing. I sent amazon customer service a message and I am waiting for a response. I think its a glitch in the tablet. I purchased 5 Tablets and only one of them is giving trouble.
1415864
You are not the only one...mine started freezing up right after it did some factory updates. Had to reboot it :(
226196
I did not keep it. Maybe had I known more about tablets when I bought it, I would have kept it. I liked the size. Most tablets re-set by holding down the power button for 20 seconds and then it reboots. Do that if it freezes. Or, in the settings icon, there would be a tab that lets you set it back to original company settings like it was when you bought it. I did that before I sent it back because I had put some apps on it, so didn't want to send it back with those installed. The company probably has a web site with an operator's manual.