Just received new showerhead in Moen box but there wasn't warranty, instructions, or any other Moen paperwork. Wondering if this is normal or if I got a return item instead of new item which I had ordered? Any feedback on your packaging? Just received new showerhead in Moen box but there wasn't warranty, instructions, or any other Moen paperwork. Wondering if this is normal or if I got a return item instead of new item... » Read More Just received new showerhead in Moen box but there wasn't warranty, instructions, or any other Moen paperwork. Wondering if this is normal or if I got a return item instead of new item which I had ordered? Any feedback on your packaging? « Show Less
82131
Not sure about the warranty. I'm assuming that you bought this "used" when you say that it is a return item? As far as instructions go, it is really easy. You just have to get a pretty good wrench and undo your old head at the thread and then screw the new one on.
1017722
Since I am a "packrat", still have the box..checked and there's no paperwork. My husband did say it was simple to install..did find "Spec" sheet in my files stating Warranty, Standards, Flow, Operation, Description but not sure that's an official Warranty. I keep with receipt in event there is a problem. Your receipt from Amazon should indicate if the condition is "New"..for more info check www.moen.com or 1-800-BUY-MOEN. Must say, I love this shower head and have had no problems in 5 months we've had it.
1017723
Come to think of it, it did just arrive in a bow with no paperwork. I didn't think of it at the time, mainly because I've never had a shower head malfunction before. That is a good point however.
985194
It shouldn't be mailed without the original box, it sounds like it was used.. You should call amazon and get a refund or a replacement right away. You deserve to get what your money is worth.
619464
Hi Lynda,These faucets are not well built so more than likely it's defective. I had the same problem with the first one I purchased. I returned it and the vendor replaced it without hassle. The replacement worked fine. If possible, purchase the faucet from a nearby vendor because shipping costs might exceed the price of the faucet if you have return it more than once. Hope this helps.-Jeremy
1283980
Something is definitely wrong. Please send us a direct message so that we can look up your order and exchange the shower head with a replacement. David Malcolm
273245
As another responder indicated it is a Moen part and it comes in a Moen package. I tried one of the other brands that indicated it is a replacement for the genuine Moen part, but it did not work well. Once I replaced it with the New Moen part my shower works perfectly.
824663
I thought it was supposed to be new, but I got a used one, and as far as I can tell, no warranty. The seller apologized for sending a used one and offered to resend a new one very promptly. So you should be getting a new one regardless!
304077
nope, works just fine. haven't noticed anything like that yet, but if shows up I will get rid of it immediately. have shower with it every time and it's ok for now.
1323503
I have this shower and have not had any problems. Do you think it's defective? It was so pricey I'd check with Amazon to get another one or call the mfg.
1527471
First....calm down...secondly, please do look at your unit. IS THE LID OR WAS THE LID ATTATCHED TO THE BACK SIDE IN SOME MANNER? OR....is the lid a separate piece? IF...SAID lid is in fact "part" of the backside, and was broken off in some unknown manner...say by the Trash Removal company....this IS NOT the manufactures problem...but your issue to investigate further....IF said trash company unintentionally damaged YOUR Toter Unit, a small claims should be filed for a replacement and would include the shipping, and perhaps a fee for your inconvenience...again, would not call, but would if possible, personally visit said Trash Company and talk with the manager...would also, and absolutely take pictures of said unit...all sides...have a receipt for said value ...and would leave a copy of this with the manager...as there would be all the ordering information on receipt, including whence it was purchased. Feel free to ask any other questions...if I can not assist, will so state...again, the lid on this unit is part of the whole trash can, as would be the lid on a toilet. Christine
2073146
Mine went out and they said they are shipping me a new one. I am still waiting but the tracking number says it should be here today. Sooooo... The person I was interacting with via email was polite and ready to make sure I was a satisfied customer. I can answer this question better once I receive it.
90147
Hello Shannon, All of our Showerheads have a 1 year warranty. Thanks for your interest!
2240470
Not normal. I have had mine for almost a year and use it in and out of the shower. Still looks brand new.
1038524
Not really sure how, the materials appear to be plastic, stainless steel or chrome. Unless you have rust flakes in your water or something like that. Anyway, I think I would look up and contact Oxygenics directly. I think they contacted me on a previous model I would have liked to had, but I was also disappointed and ended up trying this and another (different brand) for my showers. ...If it doesn't work, they should replace it. If not, send it back and get something else like I did. That is the great thing about the American way of life - you don't have to settle for one brand, company, etc. Not really sure how, the materials appear to be plastic, stainless steel or chrome. Unless you have rust flakes in your water or something like that. Anyway, I think I would look up and contact Oxygenics directly. I think they contacted me on a previous model I would have liked to had, but I was also disappointed and ended up trying this and another (different brand) for my showers. ...If it doesn't work, they should replace it. If not, send it back and get something else like I did. That is the great thing about the American way of life - you don't have to settle for one brand, company, etc.
1093522
There was no noticeable change either with pressure or water output. That will be determined most likely by the showerhead. I kept the same one. Make sure it is not cracked. Micro tears are common. You will see them once installed and on. Good luck.
1932010
This is not a good product. I had mine three years and the plastic cap (yes there is chromed plastic surrounding the lever) just finally decided to give way. Its just my wife and I. Moen makes one, that is twice as much BUT warrantied for life (true of most Moen products that I know of). Prices vary all over the web. Good luck!
1293894
I would return it and request a replacement or order a replacement, but I was unhappy with the quality of this item, so I'm not surprised your package was incomplete. I would just return it and go to Bed, Bath and Beyond and get the replacement.
1034304
I bought mine a while ago but it hasn't been installed yet due to a project stall, but I also bought it way ahead of schedule due to the fact that I got it at such a great price. I actually purchased mine form the Amazon Warehouse Deals, used (or actually damaged package or returned items) items department. It just had a damaged box, the sink is NEW, and I got it at a fraction of the original cost of a new one selling from Amazon's main page. So, if you aren't set on the Tahiti color, just in case they don't have those in the warehouse, then just look for the "used" option when you are looking a the sinks. You can get great deals from Amazon's warehouse! I bought mine a while ago but it hasn't been installed yet due to a project stall, but I also bought it way ahead of schedule due to the fact that I got it at such a great price. I actually purchased mine form the Amazon Warehouse Deals, used (or actually damaged package or returned items) items department. It just had a damaged box, the sink is NEW, and I got it at a fraction of the original cost of a new one selling from Amazon's main page. So, if you aren't set on the Tahiti color, just in case they don't have those in the warehouse, then just look for the "used" option when... » Read More I bought mine a while ago but it hasn't been installed yet due to a project stall, but I also bought it way ahead of schedule due to the fact that I got it at such a great price. I actually purchased mine form the Amazon Warehouse Deals, used (or actually damaged package or returned items) items department. It just had a damaged box, the sink is NEW, and I got it at a fraction of the original cost of a new one selling from Amazon's main page. So, if you aren't set on the Tahiti color, just in case they don't have those in the warehouse, then just look for the "used" option when you are looking a the sinks. You can get great deals from Amazon's warehouse! « Show Less