I brought this item on July 7, 2013 and the equipment has already gone out. It has a 12month replacement warranty and I need to know how I can get this replaced asap. I need my computer for work &amp; school and this is a big inconvience. please reply asap.
999386
Are you positive it is the cord and not the battery? A dead battery will not charge. If you're certain it's the cord, contact the manufacturer on the warranty and tell them what happened. I have had this cord for a couple of months and so far, no problems. It might just be your cord is defective. If you're not sure it's not the battery, you can tell by the little battery icon in the task menu tray on the bottom right of the screen when the cord is plugged in. If there is a plug next to it but it's not charging, it's likely your battery needs to be replaced. Also, make sure the cord is fully connected at every juncture. My cord tends to slip out of the outlet sometimes and the connection to the power box loosens sometimes. Another thing to look for is the green light on the power box. If that is on when it is plugged in, the cord is still getting power. If that's off, it's dead. If you want the cord "asap", you will have to order another one. Not likely the manufacturer will act quickly. They aren't expensive. You might end up spending just as much in shipping costs. If the battery is the problem, they sell the battery on Amazon too. Just turn off your computer and remove the battery. The model number on the battery should be there. Just type it into the search window on Amazon and it will come up. I bought both within the last 9 months. One more thing. Make absolutely sure the cord you are using is for your computer. If you still have it, check the model number on the cord that came with the computer. Type it into the Amazon search window. I was using the wrong power cord for a while and it died and I got this one because it was the exact model number of the one that came with my laptop.
1514855
Since it's a gift I purchased for my daughter in Australia, I contacted the seller. He originally said he would replace the item but later came back & offered me half of my money back. I didn't feel that was ethical or fair so I filed a claim with Amazon. If you have registered the warranty with Clairsonic, I would contact them first. If not, then I would contact the seller. Good luck, I'm still waiting for a resolve.
1429619
It's probably under warranty. They should give you a new one. These machines are tight and made to last. You probably got a bad one.
1582840
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't help Sorry
693583
I'm sorry that happened! And I'm sorry that I can't help you with this issue... that is one for the manufacturer to help you with! Call them and and tell them what happened. It sounds like a major defect to me!!! Who knows, they may send you a new one at no charge! If they want the old one back, tell them that you want them to pay for the shipping costs or it won't be worth the hassle! I wish you the best!
51827
Yes i have a MSI laptop with a 3 year warranty.For some reason my mic was echoing so i called tech support and told them the problem,then they emailed me a RMA #(you write this # on the box when you mail the computer) Then you must mail the computer to them but they mail the computer back for free. Everything was going smooth until they emailed me with a picture of my computer with 2 crushed corners,this computer is less then a year old.The post office stepped on it,threw it,ect.... and it ended up really broke when MSI received it. It plainly states on the print out that YOU are responsible for anything that happens in the mail when you mail it to them. So i received a call and a email and i agreed to pay for the damages that happened in the mail,they were suppose to get back with me with a quote. To my pleasant surprise they fixed the computer and mailed it back to me with NO CHARGE! It is nice to know there is a company that will back up there product and cares more about keeping a customer.I will continue to support this company in the future!
1342239
I returned my laptop because I bought it in June but the seller have me a warranty that had started sometime in feb. Be careful of non amazon sellers. They won't give you a refund easily. And the laptop was not worth it. Much better and cheaper options available.
274897
Hi, Thank you for contacting us with your question!, Let me say you that our items or products are WARRANTED FOR 14 days FROM RECEIVING THE ITEM. If by any reason you need any immediate assistance or any issue found within 14 days, we can send a replacement or we process a refund of your money as soon return the unit to our location. Thank you and If you have any further question, please feel free to contact us.Sincerely,May
1166766
Mine had a 30 day warranty..It would depend upon who you bought it from. Plus, if the computer comes to you dead, Amazon will reimburse you the full amount. It is part of their customer policy.
1427672
the warranty is pretty much useless though.. they require you to ship back the unit at your cost along with return shipping paid by you.. you're better off just buying a new one..
1647349
Hey dont check this email too often.Yes its the same for mine as well. Had it for less then 6 months Pretty dissapointed as i took very good care of itand was expecting for it to last alot longer.
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
965301
Same happened to me, I called customer service and they said it was out of warranty. I lost my money buying this brand. I'll never buy anything from them. I see is a common problem.
95567
Don't feel bad, I'm in the same predicament. Only they did actually cover mine after calling and emailing everyone I could find to do so. It took 19 days to turn my computer around when they advertise 3. (not including shipping) Now that I have received it back, it is still broken. So, I guess I get to start the whole process again. Never again ASUS. Never again.
939629
I'd contact Amazon--it should last longer than 7 months. They should be able to give you a name to contact, if Amazon won't take care of the problem. That's the same month that I got mine.
2090826
I got a hold of Amazon mine started doing the same thing after about 6 months, I was told who to contact the company and they said it only had a 90 day warranty, I could ship it to them to look at but was going to cost 75 dollars, now why would I do that, So I wont buy from them anymore not a good recomendation from me sorry
2268538
Contact the company for a replacement through Amazon Support. One of mine also gAve my PC troubles. In the future, I would stay away from this brand. TLDR: Contact through Amazon for refund or replacement. This can be done through your Orders page.