dears, how do we fix the coffee machine Dolcy gusto creativia since i bought it and the no water sign is showing?
1001713
Call the repair number and go thru the obligatory "let's try to fix it over the phone routine. If it still does not work (and it won't) tell them you want it repaired. They will send a pick up label for ups to come get it. The repair people are pretty useless so ask for the phone number of the place you are going to send the unit for repair. Wait for a 3-4 days for them to receive the broken unit after you send it and then call them to see that they have received it. THEY are VERY HELPFUL unlike the Dolcy Gusto people. They will replace the pump which is the problem with this machine. I went thru all of this and got a working machine back and am very happy with it now. Good luck! Call the repair number and go thru the obligatory "let's try to fix it over the phone routine. If it still does not work (and it won't) tell them you want it repaired. They will send a pick up label for ups to come get it. The repair people are pretty useless so ask for the phone number of the place you are going to send the unit for repair. Wait for a 3-4 days for them to receive the broken unit after you send it and then call them to see that they have received it. THEY are VERY HELPFUL unlike the Dolcy Gusto people. They will replace the pump which is the problem with this machine.... » Read More Call the repair number and go thru the obligatory "let's try to fix it over the phone routine. If it still does not work (and it won't) tell them you want it repaired. They will send a pick up label for ups to come get it. The repair people are pretty useless so ask for the phone number of the place you are going to send the unit for repair. Wait for a 3-4 days for them to receive the broken unit after you send it and then call them to see that they have received it. THEY are VERY HELPFUL unlike the Dolcy Gusto people. They will replace the pump which is the problem with this machine. I went thru all of this and got a working machine back and am very happy with it now. Good luck! « Show Less
1001714
Hello,I had the same problem, THREE TIMES!!!!!!!!! All three went back! There seems to be a glitch with the machine. Here is what to do.1st make sure it says no water and you do have water. 1nd, return it to the place where you bought it and complain. If that is not possible call NESCAFE Hot line from 8am to 8pm EST. Tell them the problem and demand that they fix it. They will send you a return address label (no charge to you AND INSIST ON THAT!) and box it up and wait for the label. When it comes (it make take a week or so to come by e-mail), box it up and wait until it is repaired. THEY KNOW ABOUT THE PROBLEM, SO THEY SHOULD REPAIR OR REPLACE!!!!!!!!! INSIST THAT THEY FIX IT! Hello,I had the same problem, THREE TIMES!!!!!!!!! All three went back! There seems to be a glitch with the machine. Here is what to do.1st make sure it says no water and you do have water. 1nd, return it to the place where you bought it and complain. If that is not possible call NESCAFE Hot line from 8am to 8pm EST. Tell them the problem and demand that they fix it. They will send you a return address label (no charge to you AND INSIST ON THAT!) and box it up and wait for the label. When it comes (it make take a week or so to come by e-mail), box it up and wait until it is... » Read More Hello,I had the same problem, THREE TIMES!!!!!!!!! All three went back! There seems to be a glitch with the machine. Here is what to do.1st make sure it says no water and you do have water. 1nd, return it to the place where you bought it and complain. If that is not possible call NESCAFE Hot line from 8am to 8pm EST. Tell them the problem and demand that they fix it. They will send you a return address label (no charge to you AND INSIST ON THAT!) and box it up and wait for the label. When it comes (it make take a week or so to come by e-mail), box it up and wait until it is repaired. THEY KNOW ABOUT THE PROBLEM, SO THEY SHOULD REPAIR OR REPLACE!!!!!!!!! INSIST THAT THEY FIX IT! « Show Less
1001715
First of most things have to many troubles.Wait for the Revision B models. We are sometimes the guinea Pigs of the long term results of a lot of there products.
1443389
mine works but leaks water from the bottom- I can't find my warranty info :( makes me sad because I really do like this coffeemaker
753040
Is the machine new? If it's old, did you clean the machine and prep it for storage last year? If you didn't you can try the cleaning fluid or get some very hot distilled water and try to clear the machine. BTW, did you use distilled water last year? If you used tap water you may have scaling build up which may not be fixable.
1524419
I am an electronics engineer and usually any burnt smell from equipment or appliances is not a good sign. It takes quite a bit of curent to boil the water in the coffe maker. Make sure the cord or plug are not getting hot to the touch. If the plug is getting hot you might have a loose connection or defective power receptacle in the wall. If the plug is not getting hot and the smell is from the inside of the coffee maker I would call the company with the model number and the serial number. It can be hard to read but it is stamped on the bottom. If the device is under warranty they should send you a new one. This burnt smell could be a safety issue so call them and tell them you have a safety concern. Try 1-800-851-8900. I'm still lovin my Hamilton Beach Machine. Ron in Virginia Beach
2199126
You may have a coffee ground stuck in the dispenser. I take the back tank off, and turn it upside down and clean it with a toothbrush when this happens. Rinse well. Good luck!
914731
There is a stop valve that is engaged when the coffee pot is not in place. Perhaps that valve is not properly pushed up when you put the coffee pot in its spot.
631564
The best thing to do, I found, is to replace the drip lid to the carafe. You can call Cuisinart and they may send you a new one free as it is still under warranty. Or, you can look on Amazon or eBay for one.
768834
Sell the carafe on eBay and put the rest in the garbage. Mine did the same after 3 months.
238900
I don't know what the problem is ... have never had it. Can only guess that you are not attaching it properly. Try to be sure it is evenly hooked into both the main grooves (and not filled over the top with coffee) before you turn it, and lock it in. I love our machine. If you clean it each time (run it through without coffee a little), it should last many years. pg
1864462
1- make sure you top the water tank. 2- make sure the machine is at hot temperature ( turn on the coffee brewer until it gets to #2) that way you know its hot enough3- the steam nob is adjustable you can turn it to its max or lower it.. i hope that helps, i have a youtube channel i forgot the password :(
1446820
Try filling the basket to the top and litely pack grounds down with the tamper.Are you using the finest grind of expresso? If the grind is to large can cause the problem.I have had mine for a year now an from day one it was great,what impressed me mostwas the amount of crema you get on each and every cup. I think the design of the basketis the reason for all the crema.One more think,every now and then wipe the screen where the basket and machine meet.
1665134
We are sorry to hear that your coffee maker is not completing the brew cycle. For assistance, please contact customer service directly. You can send an email through our website at www.mrcoffee.com/contactus.
637851
As you didn't provide enough information I apologize for asking the obvious. But did you remove ALL the packing on and in the machine? Did you use the instructions as you made your for brew? Did you add water to the reservoir?If you said yes to all then I'd recommend you contact Capresso. Please follow up when you get a resolution. I'm interested to know the cause of your issue.
1344026
I have had my machine for just under a year and I love it! Unfortunately it started putting out more water than steam when frothing the milk so I ended up with watery milk instead of foam. I contacted Lello Appliance Corporation355 Murray Hill ParkwayEast Rutherford, NJ 07073201-939-2555LelloAppliances@aol.comThey were very nice and referred me to electra-craft.com who does their warranty work. I downloaded the repaire order from their web site and sent the machine to them this week ($20.00) for two way shipping and am waiting for it to return. I'm sure that they have parts. You can contact them by email or phone. Very good people! I have had my machine for just under a year and I love it! Unfortunately it started putting out more water than steam when frothing the milk so I ended up with watery milk instead of foam. I contacted Lello Appliance Corporation355 Murray Hill ParkwayEast Rutherford, NJ 07073201-939-2555LelloAppliances@aol.comThey were very nice and referred me to electra-craft.com who does their warranty work. I downloaded the repaire order from their web site and sent the machine to them this week ($20.00) for two way shipping and am waiting for it to return. I'm sure... » Read More I have had my machine for just under a year and I love it! Unfortunately it started putting out more water than steam when frothing the milk so I ended up with watery milk instead of foam. I contacted Lello Appliance Corporation355 Murray Hill ParkwayEast Rutherford, NJ 07073201-939-2555LelloAppliances@aol.comThey were very nice and referred me to electra-craft.com who does their warranty work. I downloaded the repaire order from their web site and sent the machine to them this week ($20.00) for two way shipping and am waiting for it to return. I'm sure that they have parts. You can contact them by email or phone. Very good people! « Show Less
1089681
Call nesspresso they can replace the part call them @ 1-866-212-9040 good luck!
1942949
Beth,Get ready to part with your machine for some time!I had my machine for 3 months and steam dial developed an in-out play! If I inadvertently pull the dial outward the pump/steam stops!? Just finished talking to Krups. To fix the problem, I would have to send the unit for repair - it takes 4-8 weeks to get the machine back. So, the tally is: 3 months of use, 1.5 month to repair for 600 dollars Espresso machine - UNACCEPTABLE(in my opinion)!
1717998
I've tried everything that a person could do without adding anything additional to the coffee maker, itself. Nothing works for me. However I did read where someone got a little rubber ring and added that above the gasket that comes down to seal the water when flowing from the coffee maker to the disposable cup. That will probably be my next attempt. It sounds like a lot of work/knowledge but when cleaning it, you'll see the little gasket and it comes off the maker very easily. An extra ring put on just above the gasket would bring it down further and that might just work. Stay tuned!