Asus Eee PC expired free virus protection Our free virus protection expired on July 2, 2010. On July 3, 2010 the computer is virtually locked up. The message is there is a virus in the computer. The only option seems to be to send 49.00 to reinstate the anti virus software. Even if you try to uninstall the antivirus software, you get the message that the file is infected and it goes back to the page asking for 49 dollars. Anybody have this problem? Asus Eee PC expired free virus protection Our free virus protection expired on July 2, 2010. On July 3, 2010 the computer is virtually locked up. The message is there is a virus in the computer. ... » Read More Asus Eee PC expired free virus protection Our free virus protection expired on July 2, 2010. On July 3, 2010 the computer is virtually locked up. The message is there is a virus in the computer. The only option seems to be to send 49.00 to reinstate the anti virus software. Even if you try to uninstall the antivirus software, you get the message that the file is infected and it goes back to the page asking for 49 dollars. Anybody have this problem? « Show Less
321790
What you have is the "Fake Virus Protection Trojan". Install a name-brand virus protection and it will take care of it (Symantec, McAfee, Zone Alarm).
1454611
Same exact problem here. I will never purchase another Asus product again. I ended up calling the ADP phone number (the accidental damage plan), and they told me it would likely cost $200-$300 for a new motherboard. Unbelievable! I guess it's back to HP or Dell.
593404
It comes with a free trial of McAfee. Right now I just use Avast, it's free and it works.
1498222
Its a waste of money and all it did do was quratine all the viruses i had. My computer still ran slow with pop ups and had to still get a computer specialist to fix it. Best decision was to get it fixed and now my computer runs like brand new again but cost $200. Best advice is get to a specialist asap.
1313834
Anti-Virus software has always been seperate, the fact that this is made by Microsoft makes no difference. It will never come included with the OS because Microsoft would be accused of using their monopoly to force their anti-virus on users. You can argue that anti-virus should be included for free, but thats never going to happen. You can also only have one anti-virus running at a time. However this is actualy a rip off for a different reason. They are discontinuing the service in June so its a waist of money. Buy NOD32 or Kaspersky instead (I don't trust Norton and Mcafee)
223392
I have had this game for quite awhile and never got a virus. Hope this helps
678560
Sorry, it depende on which country. No idea about US. In EU it is 2 years.But my concern, blocked access to extended BIOS and vt-x off, is not a "defect" but a feature according to ACER.
1200399
This is my understanding that anytime you buy a antivirus software with 1 yr validity then you will get all the update of that software from the day you first installed till next 1 yr. If it is 2 yr validity then you get update for 2yrs. So even if the 2014 version is not available yet you will get 2014 update on your 2013 version when available. But this is my understanding. I may be wrong. So it will be better if you check with Norton.
1932272
Kaspersky's "Internet Security" (usually more expensive) is an fancier version of "Anti-Virus" (usually cheaper). You pick one or the other, do not purchase both. This website shows the differences: http://usa.kaspersky.com/renewal/home-user-renewals Oddly, the back of the Anti-Virus box has a more better breakdown of the differences. I don't know why they don't put that on their website.
965823
Microsoft is about to quit providing any kind of support for Windows XP, including updating drivers and virus protection. I'm not 100% sure of the exact date, but I think it's sometime in April, 2014. While your asus certainly SHOULD have the power to run XP, I am not at all familiar with that machine. If it is a tablet or a netbook of some kind, I would advise you not to mess with it - unless you are VERY savvy when it comes to PC hardware and software installations. Otherwise, you run the risk of damaging your current software installation which may end up making it useless and certainly would void any warrantees you have on your machine. Microsoft is about to quit providing any kind of support for Windows XP, including updating drivers and virus protection. I'm not 100% sure of the exact date, but I think it's sometime in April, 2014. While your asus certainly SHOULD have the power to run XP, I am not at all familiar with that machine. If it is a tablet or a netbook of some kind, I would advise you not to mess with it - unless you are VERY savvy when it comes to PC hardware and software installations. Otherwise, you run the risk of damaging your current software installation which may end up making it useless and certainly... » Read More Microsoft is about to quit providing any kind of support for Windows XP, including updating drivers and virus protection. I'm not 100% sure of the exact date, but I think it's sometime in April, 2014. While your asus certainly SHOULD have the power to run XP, I am not at all familiar with that machine. If it is a tablet or a netbook of some kind, I would advise you not to mess with it - unless you are VERY savvy when it comes to PC hardware and software installations. Otherwise, you run the risk of damaging your current software installation which may end up making it useless and certainly would void any warrantees you have on your machine. « Show Less
779397
No it is not free. Rather than to go through Kaspersky directly I chose to purchase my 2013 Kaspersky Anti-Virus through Amazon as it cost less.
1688622
All i know is i had a computer repair person com and he said that the lap top is too old . it will not down load Game from on line. Adobie needs updated. When i went on line to update they wanted me to pay for it. Iam so upset i wanted to send it back,but i think i is too late.
1143470
No Microsoft Office. There is a version installed, but I think it's trial or something. I put mine and it's ok. About the antivirus, it comes with McAfee, it's a 30 day trial, I'm not sure what happens after it expires, but I didn't like and I'm going to change for AVG.
1945113
Well I hope I could help but to be frank, my has never given me such problem since I bought it. It has lasted for some months now and it is still up and running as if it is still new. you need check to see if virus isn't in the system
109545
I've purchased a few of these netbooks and they generally have some (Norton or Trend Security so far) trial addition of anti virus software installed. The first thing I do before connecting to the internet is remove whichever program is installed. Then connect to the internet and download AVG Free. Its a great program and I haven't had any issues with either XP or Windows 7.
1328509
I have the same issue. It wont let me download the software at all, and the page comes up as if the URL is wrong in both Chrome and Internet Explorer....Update: Customer support got back to me, and Avast antivirus software must be fully disabled to download the software.
2093256
I have had this computer since January 2014, I live in the US, and I haven't had any problem yet, but I have contacted their customer service department, they explain to me my warranty is from ASUS and it covers the computer for a year anywhere in the world. I would contact ASUS directly to confirm this, good luck.