My keyboard and mouse won't work. WHY?
1009513
Unfortunately, with the acer's manual it doesn't explain how to connect the keyboard and mouse. I believe someone already gave a solution on how to connect the mouse, but as far as the keyboard if you pop open the tab to the battery compartment, next to it you'll see an open area and in that area there's a button you push to connect the keyboard. That should solve your connection problems. Hope this helps.
1009514
Did you plug the keyboard/mouse receiver into one of the USB ports on the lower right side of the monitor?. Remove the cover on the under side of the mouse and the keyboard, insert a battery into each. Right next to the battery in the mouse, you will see the the wireless receiver, remove it and plug it into the USB port on the monitor, that should do it. If it does not, then you might have a defective keyboard or receiver. Hope this helps.
1009515
When you receive thia product keep in mind that... THE RECEIVER for the mouse and keyboa IS .... HIDDEN INSIDE THE MOUSE (!!!). THERE IS NO WORD ABOUT IT in the manual. You need to pull it out and it will connect the mouse and the keyboard to your Acer DA220HQL. There is NO special "activation button" on the keyboard. It connects automatically. Also, disregard the battery control light on the keyboard (upper right corner). It does not ligh tup but....my keyboard works anyway...
1769064
Hi Not Ned. Try unplugging all peripheral devices except the keyboard and mouse. Then hard boot. If that works plug in the disconnected peripherals one by one rebooting each time until the problem reoccurs.
1881389
Make sure the keyboard is powered on. There is a power switch on the top right which can be overlooked. If it is on then try plugging the USB receiver into a different USB port. Also, make sure range is not an issue. Powered on with the USB receiver plugged in, it should work right away, no drivers needed unless you want to utilize some of the advanced features of the keyboard.
1697719
Yes, we have the keyboard and mouse working on Windows 7. No problems with setup.
1469783
two notes. The wireless feature goes off and on on occasion. So the Keyboard and/or mouse won't work for 30% of the time :( approx 70% of the time it works great and the other 30% doesn't work good or work at all for that matter. The Keyboard is very quiet.
1357369
I just plugged it in and it worked! Did you put in new batteries? Both the mouse and keyboard need batteries.
2201901
Not with mine. It has one USB plugin for both the keyboard and mouse and it wouldn't recognize the mouse. I'm disappointed. I'd look elsewhere.
2152717
Why wouldn't it work? Keyboards don't require drivers. In fact, it should be recognized before your bios hands control over to Windows.
103331
I use a Bluetooth mouse and keyboard, and they work okay. If you are using a wireless mouse and keyboard with dedicated or proprietary receivers, are you plugging these receivers into the USB ports on the monitor? That may cause problems.
1546637
I don't own the keyboard. With the mouse you could try uninstalling the software/drivers and starting from scratch with a fresh install. If you don't know how to do any of that then call genius tech support at 1-800-756-4115. Mine has worked fine for a long time so they're your best bet.
2081179
Sorry Michael... I haven't hooked up a keyboard or mouse do date. Good luck!
2188166
Could be bad drivers or a bad mapping on the keyboard. There might be other possibilities.
1221073
Make sure you have installed the drivers. So go to your mouse in your add hardware,or add mouse and reinstall it. Mine works fine on windows 8.1 or win. 8. I hope this will help. Have a great day!
2236892
The keyboard will type, but the program to bind keys to other functions will not work at all.
539213
The keyboard will not work at all or will it work for awhile and shut off? Does the mouse work? Could it possibly be interference of some kind, maybe from cordless phone or baby monitor, some thing like that? Blutooth maybe? Wish i could help out more, sorry.
950224
Sorry so long in responding. Keyboard and mouse are "not" wireless. I upgraded with a 600 watt power supply but didn't look specifically to see how much RAM I could add. There was room to add RAM but just not sure how much. Hope this info helps.
683051
I'm sorry i had the same problem and the keyboard i never got to work.. i really liked the product but not able to use it correctly.