Bought earlier this year- couldn't get it to work &amp; now back to trying. Can't locate paperwork, passcode flashes by too quickly. TIA for any help.
1028687
It's flashing because it's dead. You need to charge keyboard off of tablet with USB cord. Then should sync automatically!
1535533
Not sure where my paperwork is. But I did have a similar experience. At the time I stopped using it. Then later I had another reason to use it. I just reinstalled it (the same way) and it worked fine. If you haven't tried it, you might just R & R the whole thing and re-cable it to see if that works. .
271514
I'm sorry I didn't have mine long enough to even feel a need for a security code. Just call Amazon. The guys and girls that work in there will have it figured out before you would even have the time to read the manual. My advise sorry, Amazon put it back in the box and send it to where it came from. lol. Merry Christmas and Happy New Year...
626733
Hi&#65292; Thanks for your email.The VIP card is the evidence,If the item has any problems,you can ask us to repair it.Thanks. best regards
707131
I have never been able to get it going and/or find the time to call for support AGAIN! Sorry I can't help you...good luck
45415
Dennis, I would love to answer your question but I am not qualified. I have failed to get pass the password with Amazon. I no longer attempt the exasperating experience after several attempts. Good luck!
1383686
I was having problems connecting as well. My problem.... I had the password in all caps instead of all lowercase lol as soon as I fixed that it connected right away. I'm inlove with the printer now!
690496
In all honesty - IDK. I bought mine for my daughter. For whatever reason my husband set-up a password and of course - they forgot it!! Becasue there is no internal hard drive there is no way to unlock it - I took it to a professional, so now the device is useless. Good luck!!
702490
How can you go to settings when it won't let you do anything until you put the password in? I changed the battery, pushed the reset button, and did everything else I could think of and it still says I have an incorrect password when it's the same one I've used for a year.
997032
Type the password in again and turn the handle quickly a little to the left before turning hard to the right. If that's not working try replacing the battery. The one I got from the manufacturer didn't last long since I open it twice a day.
779320
Unfortunately you're likely out of luck. I only got a few months out of mine before it stopped working. PNY is no help either, they never responded to my email.
200265
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --> Can't use or login --> Can't get replacement because not logging in. Go figure.
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.
1845937
Contact to your internet service provider. They will give you steep by steep instruction. Normally the password is in the back on the sticker where all those SN# and so on. It says "pass key" or something.
588649
My device also came locked and password protected. I cannot find a way to contact seller except to "thank" them. I am returning the device.
1697632
Did you try the website? Last year I downloaded it from their website. Good luck
665501
I had the same problem. Sent one back and got a replacement... Same problem. Also sent an email to the company about it and got no response. Also if you try and secure the network it doesn't work either. Still haven't been able to do it and I don't recommend anyone buying this product for those reasons.