Hello, why is isn't the battery charging my devices? It's just pulsating. Please help...is it defective?
992882
Make sure you are charging from the right port. If that's correct. .make sure it's charged for 24 hrs. ..If not successful. .its faulty. ..assuming that your charging a device has a good battery and the voltage is correct
1827639
Hi Thomas Q., I ordered mine and plugged it in and I believe it has charged the batteries. I will check tonight when I get home to see if they were fully charged and let you know. I do know the charger red light came on when I plugged it in which should signify it is working and charging.FD
456039
I suggest that you contact the seller and let them know that you have a defective device. I did this and they emailed me a shipping label and returned my money. Mine would only charge my phone 10% then it died.
801187
I had the same problem, and returned mine. It started off barely charging and then would not even power on anymore. There is obviously a defect.
2209122
Hi! Put it in the charger and when it is full the try it again. If it still was going on and of you better return the item.
882806
That is my question as well. The charger keeps stalling, and I have to plug it in over and over again, but it only works for a few minutes (or less). Sorry to add this as an "answer" since it doesn't help.
125591
That was one of the problems... nothing appeared to indicate it was actually charging. So I just made sure I had it plugged into a good socket and let it charge overnight... But the next day it still didn't work, so I returned it.
184140
Must be defective in some way. I would send it back. I haven't had any problems charging mine. It charges fully and I am able to use it without it being plugged in for at least a few hours.
249213
It could be defective, however with no information as to how it is connected, that would be impossible for me to determine. Try connecting the device to a different usb port on the computer. I have mine first connected to a "powered" usb hub and from there to a port on the back of my PC. That way batteries are charged regardless if the PC is on or not. In most cases if the device is plugged directly into the PC, power to the device is also turned off and not charging the battery when the PC is off. Hope this helps.......
21576
I think you may have gotten a defect battery because I only charged mine for an hour or 2 when I first got it. (I disconnected it because the charged light turned green) and I was able to use it all day yesterday and today. I still haven't gotten the low batter indicator.
1220733
Assuming that it is charged (not even sure that would cause it) it sound like it is defective, I tried to get mine to do that and it won't. Oh, and mine works just fine, actually pretty impressed for the price.
1704450
Did you ever resolve this? I have just tried to recharge my batteries after long non use - one seems to have fully discharged and unit won't come on. I stated to charge second battery and it too is discharging. I have taken it off charger in case I lose it too. Love to know your outcome.
412342
I have a problem, that might be related and I wanted to ask people as well. When I put the battery in the charger (I have two), most of the time, even though the battery is empty, the charger shows green light and does not charge. I have to put the battery in slightly elevated angle and push on it and then it will start charging. So maybe your batteries were not charged at first place. Also happens to me, that the batteries discharge if not in use for 2-3 days, so before use I always recharge.
341641
I charged my for an hour.Use for a couple hours a day .Sounds great no problem yet.Sorry for your misfortune .Maybe you got a defected one.Send it back!Get another one.Dont wait to long.
917596
I had trouble with mine not charging as well. Contact the seller and exchange it.
147464
i think you should start with trying another charger. since its a micro-usb port it shouldnt be too much of a problem finding one. you should also try different sockets... the electrical output may differ a little bit. if the problem still persists, i assume its the battery. try discharging it and (however) charge it again up to 100%. your next option would be buying another battery... good luck!
986039
Have you completely charged the battery? Maybe after charging, try to shut down and recheck battery status. I did not have any issues with mine, I just popped mine in and it worked great. It said they had a great support system, I would give Anker a call. Good Luck!