I just received the NutritionPRO Kitchen Scale I had ordered, &amp; the display is not backlit like the item description says it is. How can I exchange?
1020391
I realize this answer is very late, but in case anyone else has this problem - there's a button to turn the backlight on and off, it is off by default. If it doesn't have that button I would suggest returning it directly to Amazon and ordering a new one.
794090
Eatsmart suggests that you not move the scale any more than necessary. After each move, the scale must recalibrate itself. Therefore, I would think that storing on it's side could lead to possible calibration problems in the future.
632649
The reason is that it's an older picture on Amazon. We've been trying to have the picture updated for quite some time but as there are many contributors to each listing, sometimes submitting conflicting information, it can take quite a while. The product you would receive from us would be what you have been receiving from Nutrition53.- Thank you, VF Solutions.
130890
There is something wrong with your scale I have two both 1st on scale are correct I would send it back for an a new one once you get it back you will love it.
1262160
Your display should have a blue background and should be super easy to read. Perhaps try replacing the battery and if that doesn't work, I'd request an exchange.
1107456
I have only just bought my scales Esther so cannot help but I suggest you write to the company you bought it from for their advice! That is what I would do:)
314480
I returned the scale when I bought it, because it didn't work at all. It said it runs on 2 CR2 batteries, so you could probably find some at a local big box retailer like Target or Home Depot, maybe even Amazon?
1807638
Just call up the manufacturer, let them know the situation and they'll tell you where to send it back. You must have your receipt. Also, you'll probably incur the expense of shipping it back to them. I just returned a TANITA IronMan scale that came with a 10 yr. guarantee, and that stopped working after 6 years. TANITA decided not to fix it and sent me a brand new scale. I'm sure Philips Sonicare will be just as reliable. Take advantage of the guarantee.
805982
Thanks John. Sadly, I have just tried with no success. Just in case we are talking about different scales, I just bought the HBF-400. Even though the LCD display does have kg & cm indicators (unlit), I cant seem to find a way to make them work (i.e. change to metric). I have been playing with the buttons in order to find a way through. I am sure there has to be a way to access a factory settings mode... I hope there is one.
1297634
First, let me say that I love this scale. It serves by needs perfectly. The spout on the bowl is great for those soft foods or liquids you may want to weigh. Secondly, my product arrived well packaged and was clean. I did the standard "wash" cause it's new and before using, then used it. However, I do not put in the dishwasher. I cannot attest that if there were issues, they have been addressed and fixed, but would hope so. I'd take my chances you can always return with a note. Ardis, DesMoines, IA
830837
I would try to take the battery out then place it back in. I know for sure that the results I receive is accurate because after weighing myself for about a week, I went to the doctors and the scale read exactly the same. I do know that where you store your scale is also major. The bathroom is not good. The moisture and hot steam will disrupt it's normal function. I had one similar and the bathroom destroyed it. I hope this was helpful.
305658
In my opinion I would return the scale to get your money back and spend it on another scale. This brand/model is not worth the time or money. It has to many glitches to even be useful and could detour your motivation if the reading is off to far (as was the case with mine - the 3rd one that is after returning the first 2!). Best of luck.
1290010
Hi Natalie, I have purchased 11 of these scales between Amazon and Costco for commercial use, I have had one that has done the same thing. It is a defective scale, return it.
2067663
Make sure you have the appropriate amount of water per type of food you are cooking. If that doesn't help cal them:) They have great customer service I would call them and they will probably send a replacement!
628815
scroll on the pictures of the back of the bottle and/or speak to a nutritionist directly by calling NOW
1313732
The manufacturer will install the battery backwards so it doesn't run out during shipping. So if the battery is in but the scale is not on, flip the battery over.
199401
The one I got didn't work. When I was chopping up veg's, and adding them bit by bit to the bowl sitting on the scale, it turned off in the middle of it, even though there was only a few seconds delay between adding things to the bowl. Then I tried pressing buttons and I wasn't able to get the weight back. It came back as 0. So I returned that scale and bought another of the same model, and it did the same thing.