I can't get the base off. I've followed the instructions to hit reverse for 3-5 seconds. Did it a couple of times and still can't get it off.
1028266
Same thing happened to me. I just started to take it apart to clean it then the bottom part released. Hope this helps
1028267
You need to push and twist with more pressure than you would think. I was afraid I would break it at first but it works just fine. Good luck. I love this juicer!
52928
I had a hard time removing the locking ring too. Have you tried soaking the base on a dish of warm water to loosen up any residue trapped in there? That's what I did, but I also had a sort of competition going with my sons to see who would unlock it, so after soaking it for a day, plus sheer strength, it worked.
1462929
Same thing happened to mine. It was after just a few weeks. I called and they sent me a new base. We tried to fix it to no avail. It's worth a call.
562034
It was hard; it had been on for awhile and was stuck. I had trouble doing it myself, so I asked my husband to do it and he was able to do it. It might have helped if I had sprayed it with WD-40 or something similar to loosen it.
451399
I can't get mine out either. I will try what you said and see if I can get it out. Thanks!
1331254
I have large hands and I found the only way I could get it off was to hold the base in my left hand and twist the cover with my right (takes a lot of strength, like you are opening a pickle jar, etc.) It took me several minutes, but it did come off. Sorry, that's probably not helpful, but maybe if you used a gripper (like you would use to open jars, etc.) to help hold it in place, it might help. I ended up returning mine b/c I had so many issues with it, least of which was the difficulty in getting it apart.
1149289
its not easy but you can get it out. you need to pull really hard from the bottom. it gets easier after a few times. wasn't sure myself but it just didn't seem right that it didn't come out.
582325
Make sure blade is off and I had trouble at first ! You have to push it hard in reverse ! It just took me time to get use to it .
860577
Yep, the unit lifts out of it's base ......slick! Hope you have better luck with this than I did. Never did get it to work for more than a few mins. Returned it.
506219
I can't get the back off of mine, either. I've tried off and on for 2 months to remove it. However, I've not been able to locate batteries, so I've given up trying to remove the back cover.
288274
I caught mine in time to peel it off. Maybe reheat it and try to get it off. Good Luck.
2271266
Hold the base with the Black & Decker sign facing you and turn the pitcher n the anti clockwise direction. It should pop right off!
1240521
Hi Nana. Stubborn little thing isn't it? When I first tried it, I thought " Wow! This thing ain't right!", but it's just made that way. I assume that's because the assembly has a slight spring pressure that keeps it from coming apart before you're ready. There are two small "nubs" on the shaft of the orange plastic assembly that prevent the thing from just coming apart. You need to exert a little more force and it comes right out. I wouldn't use pliers or a screwdriver...well maybe a screwdriver (extra vodka please !)... but not a mechanical device. I hope this helps you out. ( It seems to come out easier each consecutive time.) Have a great day. Tony
318138
Hold it on either end and twist it back on itself. It's tricky, but keep trying and it will go.
700032
hold the silver rim (near the top) and turn to the right (clockwise) and lift off. it's kind of counter-intuitive since the tendency is to turn it in the other direction. I had trouble too.
1017671
Read the manual. It's very simple. I've had mine off and on many many times. I cannot understand why everyone is making this so difficult. Maybe there is a YouTube video on it. And I wouldn't doubt there is. Check it out. I didn't have to resort to that because I can read the English language.
1574831
On a guess do you have the left and right reversed or the top and bottom reversed? I seem to remember needing to reverse my first attempt. It went on differently than I expected.