Has anyone else had a problem with the crease down the middle of the mattress? Despite many attempts, I cannot get the mattress to be perfectly flat.
1000292
There are little tabs in the corners and if they don't slip in to them it will pop up. If I get them in it lays flat. Hope that helps
662470
I had a similar experience, it never does completely flatten out. It's a waste of money and time honestly.
832498
We have only had ours for about three months and have not had any flattening issues so far. That is not a very long period of time and may not help much but I thought I would share.
1953483
The mattress is incredibly stiff the first few times. I'd recommend removing the mattress and then folding it up, then put the mattress on there and force it into place.
567531
I do not have that problem I had my mattress custom made. It fits perfectly.
1501559
Hi Kartoid,A thought just occurred to me. Maybe you could contact a professional in-home cleaner such as Coit, who might have experience with how best to rid your mattress of mold. It might be less expensive then the freight costs for returning the mattress if this problem is in fact covered under warranty. Just a thought. Whatever you decide to do I wish you the best in finding a solution.
1709284
I would check the connection from the cord to the mattress. I couldn't get it to work initially, because I didn't have the cord pushed in quite far enough. You need to use a lot of force to push it in all the way.
1270840
Just give it about a week.... It will lay flatter & flatter day after day. Ive had mine for about a month & its completely flat! No creases at all! Be patient ;)
145024
I can only tell you that my granddaughter didn't sink down into the mattress. It feels firm...maybe you got a defective mattress. I would look into that.
1641392
We love ours too! However we have had casulaties with it too. This is our 3rd now. We feel that that perhaps it must not be tucked in tightly any where. we just leave the blanket on top of the sheets and that spread lays loose over it. The last time it was a problem we just unlugged it and replugged it in and it worked. We feel it must not be confined anywhere on the bed. Hope this helps and we hope ours will last more that one year.
1626471
No, I am trying to find another one. The mattress is too high. It didn't do what we thought it was suppose to do.
1117159
After 48hrs, mine is still at 15" with hallow and saggy corners and loose outer covering on 4 sides. I desperately want to sleep on it minus that 1 inch but i'm giving it another 24 hrs to fill up some more. The hallow corners makes me sad coz i don't know how it can fill up unless it rises another 2inches more at least.
1053054
It has for me. You would have to rotate the mattress to help fight that from happening. I may get another topper though because it is removable and see if that helps..
572562
I haven't had a problem. It remains in the rectangular shape. Even with continuous use and some very large people the mattress maintains it's shape
2235440
No. My husband has had this issue with other mattresses but says he ha no problem with this mattress. We have had the mattress for almost a year now.
796449
i have not had any problems with the one that I purchased; only draw back was that I thought it was going to enclose around the whole mattress but it almost does.
45282
Mine wasn't wrinkled or did not have an uneven surface. It was folded when in came. But when I unfolded it the crease came out immediately. Might be a good idea to check with the seller.