The keyboard synced up right away but the Q,W,E,R,U,I,O,P keys do not work.Any suggestions?
1011275
I purchased the same keyboard and ended up giving up on it. I had nothing but problems with the keyboard. I ended up going with the Logitech Bluetooth keyboard. It's much better. If you're still within the period when you can return the keyboard for a refund, I recommend doing so.
791672
Pairing is not the problem. I was able to figure it out. There are keys on the keyboard that I have no idea what the functions are. I called "Help" and they couldn't answer questions. I also emailed the company and they did not respond.
2022581
deblake60 has the best reply - regarding the num lock key with the green light on or maybe it is off! Person that asked should try that response. Then if it doesn't work, you can forget contacting the manufacturer for an exchange, or returning yours and getting what you paid for a working keyboard! Good luck, I have been trying for months to get the letter issue resolved and not one reply!!
356518
Make sure the keyboard is on and charged. i did not have any other steps other thanpairing with mine.
2188166
Could be bad drivers or a bad mapping on the keyboard. There might be other possibilities.
2028825
It could be that the keyboard needs to be charged. Yesterday I had the same problem, after I charged the keyboard it connected again with no problem.
131588
Try turninng off the bluetooth on your keyboard then pair it, if not the do the same on your device. Finally remove your keyboard from the "paired devices" on your computer, then do a fresh scan for your bluetooth keyboard as if you were doing a new install of it. Usually the last one worked for. I guess entry that was in the computer memory was stale and needed to be flushed out. Good luck.
446449
I honestly have no clue.. I bought the keyboard for a friend... Tho he ended up just getting a new laptop.. Not sure why.. Apologies I can't help more..
1675714
I had a problem also- I had to resync the keyboard everytime I tried to use it. never seemed to stay connected.
1122589
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support. UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved.
808219
I sent the keyboard back. Some of the keys didn't work on it right. Sorry...
744983
Although my keyboard worked perfect from the start,sounds like yours is defective. I would return it if i were you. Sorry you had a bad experience.
590419
Hi Ron, The first thing I would do is make sure the keyboard is fully charged. If the red light is on then you need to recharge the keyboard. If the light is blue (charged) I would make sure the bluetooth feature is enabled. You would do that by checking your settings. Once those two things are working properly you should be able to use it again if it worked before. Good luck with that!
125211
Mine paired fine as well. However, I had Swiftkey as my default keyboard setting and my tablet warned me the pairing would not function properly unless I switched to the default keyboard. Once I switched, everything was fine.
691459
Did you follow the steps exactly? Step by step? Make sure the keyboard is fully charged. I found it very simple to pair. Try it again and let me know if you continue to have problems. I don't want you to get too frustrate because this is a fabulous keyboard case
2115460
I have the same issue plus some extra issues as well. My keyboard never worked ok. I ended up without using it. Is still on the original box because i cannot work like that. Nice design but with too man problems. Not a good keyboard.
2115461
Check to see if any particles is embedded between the keyboard. You can turn it upside down and flat hand pat the back if the keyboard while holding it up in the air. Might be a particle of a key is stuck. Lastly ...take out the usb chip and give Iit 5mins and reconnect.