From the comments, am I right that unless the device has a charge from the wall outlet, it won't turn on, even after charging with the solar panel?
1020283
No once the unit is fully charged from the mains it will power any apliance & recharge via solar power how ever if the unit is drained completely it will lock down & will have to have the mains adaptor connected even if for only a second to re activate it beare in mind the solar panel trickle charges the unit & cyan take 24 hours of direct sunlight to fully recharge the unit but it will replenish its self slowly during use I find about 5% of the power out put comes from the solar panel wen used in direct sunlight but don't quote me but it is a excellent product & I can't leave with out it please not as with all rechargeable batterys the battery capacity will demimish with time if the unit is allowed to be fully drain to point of auto shut down but if left in sunlight it will recharge itself I sue mine when traveling at night & let it charge during the day hope this helps
470577
It works for me so once the unit is charging and your devices are charging from the unit, try pressing the little button on the side. If that doesn't work, then you may have a defective unit.
849247
Sounds like you might have a dud...if your outlet is on. Bad power supply or something in the charging process...
458391
I've never played with solar charging the generator. I don't own their solar panel. I've only charged the generator from a wall AC outlet.
821592
Your unit should have come with a charging cord that you plug into the device and into the wall outlet. If not, contact the company.
391064
If the power cord connections are all tight, and the outlet it's plugged into works, it should turn on. Possibly you got a defective one.
1018515
Be sure your wall outlet is not controlled by a switch and is hot test with a light.Be sure the units on / off switch on the leg is on should light up when on.If that all checks out ---- bad unit (dead on arrival) ship it back.
499895
Unfortunately, it doesn't work even when plugged in to the wall. It does power on but I get the "low battery" warning and then it will turn off after less than a minute. Looks like this Dual cradle might not work as a replacement battery, only as a backup to an existing (working) one... ?
185778
I plugged it into my wall outlet and it works fine. If it is not working plugged in, something is wrong. Mine works perfectly and I am very happy with it. Perhaps try taking it around the house to see if maybe the outlet is functioning properly.
404242
This might sound crazy, but did you turn on the power button? It does not automatically turn on just because plugged into the wall... I've had mine for over a year now. Still working perfectly. Very happy. Good luck!
74323
I agree with the previous response. If you know the outlet is good and its fully plugged in and you push the on button and nothing happens most likely the power supply in the unit is bad. Time to return it.....
249213
It could be defective, however with no information as to how it is connected, that would be impossible for me to determine. Try connecting the device to a different usb port on the computer. I have mine first connected to a "powered" usb hub and from there to a port on the back of my PC. That way batteries are charged regardless if the PC is on or not. In most cases if the device is plugged directly into the PC, power to the device is also turned off and not charging the battery when the PC is off. Hope this helps.......
2154908
Yes, the light should turn on by plugging it in. I know because I own it. Try plugging it in to a different outlet. If it doesn't turn on, the product is defective
2140554
I don't **think** its possible to overcharge it. I've had mine on and plugged in for a few weeks straight at least. I did have an issue where it wouldn't pair for awhile, but it was still powering on. I'm assuming the red light is only on when its plugged into the wall, right? Have you tried turning it on when it wasn't plugged into the wall?
452323
Did you try draining the battery all the way down to 0 % power? That was one of the things it said to do in the instructions if it doesn't charge properly. I actually did do that and it was fine after. It can take awhile to go down to no power though. if you did do that then, I'm not sure.
1115383
I found that to be normal though I have no background in electronics I did not have a problem because it does everything that was claimed. Another thing is that if it is close to discharge the solar voltaics will not charge it to 100%. It is best to charge it up if you are away from electricity with solar before you get to a total discharge....
222136
That shouldn't happen. Just the charging light should come on. The greatest feature of these lights is that they are guaranteed for life. Contact them and send it back.