I charged for the first time & now it doesn't run. Second unit with same problem. both original. Any suggestions?
558614
I've never had this issue. You know it is fully charged when the light quits blinking.
1007439
You need to charger for 24 hours and then it shouldblast a minth before needing charged again. You also need to take the head off and make sure the inside is cleann. If it still doesnt work, i would contacy clarsonic. As long as you got it from a clarsonic approved seller, they are very helpful with problems.
2247215
make sure it is charged. if it is, contact the company and they will repair it free of charge. i had a problem with mine not charging and sent it back. they fixed it and i've not had a problem since.
1129489
How long are you letting it charge for? I let it charge for a few hrs the first time, since then I have rarely had to charge it. Try letting it be charged for hrs if you haven't yet...if that fails to make a difference, or if you've already done this, I'd attempt to return the item.
1800618
I would return this product to the supplier. If it is not recognized and does not charge, it is useless. Amazon's guarantee should solve your problem.
981402
i am in the process of returning one myself. didnt even load up. the new one they sent me works perfect.
1628440
Probably a bad unit. I returned mine twice til I finally got a working unit.
1633330
Buying a battery might be a cheap fix. Make sure the charging unit is plugged in and it lights up when the unit is placed in the charger. If the unit is new, send it back.
985701
Youre supposed to let it charge for a few hours the first day you get it. If that doesnt work maybe you should contact the company and get a new one.
887647
I had the same problem! I purchased the Vitality on June 30th and charged it till Monday when I used it for the first time. It ran for about 20 seconds and quit. I put it back on the charger and tried again that night. Nothing! I returned it and bought another Vitality at a different store (hoped theirs would be from another batch). I charged this one for 20 hours before the first use. It worked! When I used it that night it worked less than 2 minutes. I put it back on the charger. This morning. Nothing! This is really getting frustrating. And the packaging really is a pain to open.
1792831
I really dont know why thats happening but you got lucky . At less urs still working . My laptop was working greet but after i install that damn battery it never works again why i dont know !!!Have you try to reinstall your old one again ? And see if its gonna start charging or no ... And pls let me know if its work with u .
579597
No. I' ve bought 2 times and so far all worked. For $12, tske a chance. U have to replace before it runs completrely empty. Good luck.
1958672
Hi, I am having the same problem with mine. I am sure these are defective items that are being resold. I have to shut it down, power cord in, turn it back on and then manipulate the cord just so. Sometimes it takes a few tries. When if starts to charge, I leave if alone, because it will stop even if lightly tapped. The charge doesn't last very long though. Very disappointed. I should have returned it when I got it.
1801688
Must be a problem. Try disconnecting the unit and pressing the charge % indicator button. A digital display should light up and advise the % of charge. If it is 99-100% you should be good to go. Turn the unit off and wait for the opportunity to amaze yourself and others with the power of your "toy".
1918822
Not sure, but I have had this happen only once, and I assumed it was because it was needing to be re-charged. I have re-charged it and so far working fine. I'm sorry I cannot be more helpful.
1379566
Sorry for your problem with the battery install. If the new battery is not defective, sounds like the main unit is defective. I obtained the batteries as a gift for my daughter. She installed the new batteries and selected the option of new batteries installed. Then left the unit in the home dock, charging overnight. Went from running less that 5 min to completing the whole area for approx 50 min never having to go home for a recharge. Runs like new again
93930
First unit apparently had a problem. Supplier sent me a new one...no hassle, no charge. Works fine.
599435
I had the same issue had to return mine. I reordered another The new one only worked a few times and stopped working altogether. I honestly would return it and not get another. Awfully expensive for getting one that does work to only last a few times before breaking down.