Ok it's been 3 days and this thing will not grow out to full size and there is a big bump still from where it was folded? Any suggestions? I
37620
Uuummm,... i would send it back for a different one...if you are able to still return it...
37621
did you unfold it and let it sit for a couple of days? this helps to let it rise before you sleep on it....you can stand it in a closet if you are cramped for space
37622
Well it wont get any fuller.. 3 inches is pretty thin. But start using it and the bump will disappear in a couple of days.
37623
I tried everything! You will need a lot of patience. After two years mine still has bumps. If it hasn't been so heavy & awkward I would have returned it after the first week!
37624
I bought the same thing. I had same problem. It never regained it's shape. I returned it and purchased it locally where it wasn't wrapped so tightly for shipping that it couldn't regain it's shape. It was an enormous pain to have to do a that but amazon did the right thing and took it back. Wish I had better news but that product should not be sold on line if they can't ship it appropriately.
37625
I dont think there's anything you can do about that. . . . maybe just pray that it slowly reaches normal size. Btw, the one I had became soft after about a year of use.
1944790
I have peeled it back and straightened it out or changed it a bit but I'm not sure it would keep resticking if you did it all the time. Better to cut out a small section so you could see out.
2053959
Hi Amy. I do have a slight bump. So to cover that I just folded a blanket in half to prevent my girl from feeling it.
1169699
Hi Julianne. Please contact me directly through the Amazon message system. Are you folding the mat to store it? Please store the mat rolled up, not folded. Folding the mat will cause crease damage.Please contact me:)Thanks,Square36 Team
1841830
if you are sure you have it in correctly ,try folding it back in standing position and see if it looks right then. that's prob all it is.
2025350
Hi. I'm writing from Naturepedic. It does sound like it may have been damaged. Can you give our customer service a call at 800-917-3342? They'll make sure you get a replacement. Thanks!
2231438
Mine fits fine. It hasnt stretched out at all. Could you maybe throw it in the dryer for a few minutes? Thay may help.
45287
Be sure to lay it out on a flat surface for about 24 hours. It should flatten out ok. Mine was shipped in a box and the mattress was pretty much rolled in a ball. I honestly don't see how they got it like that but it was ok within 24 hours.
385227
I sent a reply to this yesterday. Today I checked again, and found if I "unhinged" the cane in the 3 possible joints it folded to 14", which is less than my earlier figure.
481465
Same think happened to me. The problem is the top is not affixed and for some reason the stuff you need is missing. Contact customer service and they will send you a new . It seems this a ongoing problem.
776193
I turned mine all around and felt every section... the only crease I feel is from the sewn sections, but nothing like you described. If you aren't in an immediate rush, return it for another one--it doesn't seem right.
155631
Mine was noit creased but I think if you lay it flat in the sun it may flatten out. Or, you could try a warm iron but iron on the fabric side. Be carefull. I sure hope this works for you.
6205
That is a problem I have never had. I would try pulling all the material out and turning it well and then putting it back. Leave it uncovered for a few days to dry out a bit.
1961369
Try putting a wet towel under it and it won't move........wash in machine and set under something heavy to make it flat again
875360
Maybe get a pieces of velcro to extend from a hardware store or a craft store. I'm surprised it doesn't go around, I feel like ours was pretty big. Good luck.
240264
You will definitely want to tuck those away as much as possible so that it can be most effective. Anything that it may stumble upon it tends to bump into multiple times until backing up away from it or going over it but it could also get stuck on it and "error" shut off & then you'll have to move the object & restart it.
91532
I am not sure, but I am having a similar problem also mattres has been fine in every way holding air and firm, but in the past two days it keeps looking air similar to yours leaking on one side and eventually goes down completely. Guess we both need to figure it out unfortunately cause I really like it a lot.