The strap on my recently purchased bag is starting to fray in one spot. What is your warranty on your products? How should I send you a photo?
990726
if it was up to me I would say they should return your product and exchange it for you...good luck
990727
I had 90 days. Contact the manufacturer if your purchase is within your warranty period.
1521198
I agree with the other comments. I've had my bag for four months, with constant use(I use it as my school bag, tablet bag and a purse substitute). No sign of wear and tear yet.
1691923
Last night I struggled with this exact same issue when I opened a new bag. I never got it to zip back up. So if anyone has a tip please tell us.
1161396
Sorry I can't help - it's been treated with so much TLC it's still in pristine condition. Didn't know about the animal bag though - glad to know there is such a thing. Sincerely, ldp54
1565720
The Ativa bag I got from Amazon was damaged and the handle would not telescope to pull it. I returned it to Amazon and bought it at Office Depot. You have to buy it at Office Depot for the 3 year warranty to be honored.
1470774
You could probably contact Lowepro for a replacement. However, I never liked the wheels that came with the bag, so I immediately replaced them with something better. I contacted Think Tank -- the makers of camera bags with much more durable, higher quality wheels. To get the right size, I needed to send them one of the Lowepro wheels and a closeup photo of the bag's wheelhouse. They then sent me two of their wheels (FREE OF CHARGE) that fit my bag perfectly. It now runs a lot smoother and quieter. Check them out at www.thinktankphoto.com.
602010
We have a lifetime warranty on our product which covers workmanship on the encasings. Which includes the fabric wearing thin, zippers breaking and seams coming unraveled. Please contact our company through Amazon or call us at 1-877-771-3322.
437527
I would contact them and send it back, they should honor the warranty, it is good materials and they will stand behind their product.
151560
absolutely! of course, with normal and repetitive use, the bag just might get the signs of normal wear and tear, but I'm confident it'll hang tough. if not, the company has a SUPER return policy. the owner will reach out to you personally to make sure you're satisfied. where else can you get a guarantee like that!?! you've got nothing to lose.
254293
I don't recall it being an issue. I think I just squeezed the small loop at the end together to get it through the bar, then slipped the strap through the small loop like you'd put on a luggage tag. I guess if it's really an issue, you can take it to a local camera store, and I'm sure they'd help you.
666349
It sounds like you have a problem, either with the particular bag having been exposed to something foul, or your idea of what fine leather should smell like. After living with mine for a couple of months now, I am happy with every aspect: Appearance, smell and product utility. Very well made, luxurious bag.
2028432
I noticed the same, so it might be worthwhile to let the sellers know. They may want to change their wholesale supplier. I will use the ones I have but will shop carefully. I double wrap my products so that they can't be seen through the bag.
1926682
I didn't use the strap and have had mine for almost 3 years. I haven't had any issues.
1314688
I don't know what kind of warranty there is on the bag. Some things to consider with the bag though are the flimsy handles which made dragging this thing on any outdoor surface that wasn't paved awkward and difficult. The material the bag was made of also didn't survive its first flight on a commercial airline without damage, so it is seemingly not that high of quality. I wouldn't buy this bag again.
320643
My understanding is their stuff has a lifetime warranty for damage and defect. It's a main selling point for their gear actually. My experiences with their customer service have been excellent
812078
Same thing happened to me and I never did get an answer as to WHY? But, I still like the bags and use them frequently. Keep trying to buy them local, but no luck so far.
684285
Mine came with one of those little tags that said something about a limited lifetime manufacturer's warranty. I have since lost it, but the bag seems of decent quality. It should last a good while, if not a whole lifetime.