The ON, OFF button fell out, but a pencil point worked for 6 months, but has now quit. Battery is already "charged", but no green light and will not
999696
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1240877
My daughter has had hers for 2 months and the buttons stopped working. Changed the batteries, but still only his light work, no voice or sounds. Very disappointing.
291976
The same thing happed to me. I replace the batter (which wasn't cheap) and it worked for about a week then died. Not sure that it can be replaced.
1254531
Good luck, My on/off switch broke after a year. It now sits with the hopes I can find a replacement part. Please help me. It was a good accessory that is not being used.
1448890
I would suggest contacting the Westcott company, they may exchange it for a new one, that's what most companies do. I honestly only use mine at home, so we do not sharpen many pencils. Sorry, hopefully this helps!
1501155
I've had mine's for 2 years. The battery had to be replaced but never any other problems. There are ways to change the settings. Check to make sure all buttons are aligned properly. Hope this helps.
424189
yes all i did was put batteries in and it work as before. seem the buttons wear out.
638997
It must be broken - if you put new batteries in, should work. Contact seller.
1322253
My battery's have lasted well over a year and are still ok. Possibly the battery contacts inside has been bent. You can fix it if you open it up.
1088916
Is it a matter of replacing a battery or bulb? Otherwise, I think you'll have to call the company. I cannot find my stick right at this moment (I have a couple of different ones) and so I can't check if it's even possible to replace those parts. I imagine the company would replace the whole stick for you - if the light just doesn't work.
506219
I can't get the back off of mine, either. I've tried off and on for 2 months to remove it. However, I've not been able to locate batteries, so I've given up trying to remove the back cover.
983910
Mine have lasted a year so far. It is because it is only used a few seconds at a time with a pressure switch as opposed to a slide switch. It works really well for color pencil art. It allows for a very light touch.
297911
I've had that happen once since I bought mine (feb 06) and I got it to work again by taking the battery out for about fifteen minutes and putting it back in and it was back to normal. I disagree about it not being tough though, since mine falls off the seat of my work truck and onto the floor at least twice a week and I use it every day.
904742
I would consider replacing the battery annually. There is a small tab on the top right hand face of the controller that slides out. The battery is a small watch type battery.
1089555
I am sorry, I had the same problem. I ended up throwing it away and ordering a new one! I did not see any way to open it and replace a battery.
1093410
make sure you are pressing the metal on both hands. I thought our batteries were dead, too. but they were not. My next thought was to take the battery out and check the size, but that wasn't necessary.
2128200
I'd start with the battery. If the unit has not been used in a while, the battery probably has lost it's ability to be charged.