my keyboard didn't work when I received this case and still doesn't why?
1025107
You'll need to turn the Keyboard on in the Lower Right corner and then make sure to enable Bluetooth on your iPad and then sync it with the Keyboard. Did you follow the instructions that came with the Keyboard?
356518
Make sure the keyboard is on and charged. i did not have any other steps other thanpairing with mine.
2023518
I purchased a keyboard case for my nook color and also got adapters. No luck with the keyboard working. Please let me know what else i can do.thanks, Pam from PA
1268054
I don't know but the keyboard on mine never worked, and at the time it seemed several other reviewers had the same problem.
1135748
that is what happened to me too the keyboard worked but the cursor didnt i checked online to see what i could too and found nothing.
2152176
no, it does not work well and the key board is all wobbly and unstable while typing and in use. kindly send an appropriate one and replace it. thanks for the query.
371624
Thank you for following up with me. I actually got the keyboard to work properly. It was probably my lack of knowledge. So all is well with my keyboard and I love it. Thank you
340517
Hi I purchased two of these for family members and they both say the keyboard works great and they aren't having any issues. I believe yours may be defective.
1875646
My keyboard is lit whenever my motherboard had power. You may need to contact the company for an rma for a bad keyboard.
97641
I had to return mine because of the same problem. The case of the tablet was misaligned with the hardware inside, make it next to impossible to insert the cable. When we finally got it connected, the keyboard only worked sporadically, so we returned it. I'm going to buy a different brand.
446449
I honestly have no clue.. I bought the keyboard for a friend... Tho he ended up just getting a new laptop.. Not sure why.. Apologies I can't help more..
1699801
I had same problem. I took to Micro solf store they were unable to fix and found it was a surface soft ware did not work properly. You can try attached with other surface to check your keyboard if it work. Otherwise your need a new keyboard. Good luck.
1412958
Yes, I had the same issue, as well as some keys not working at all. I think this is a lousy keyboard despite all the great reviews. As writer for more years to remember, I know a crappy keyboard when I use one.
1122589
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support. UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved.
1439037
Mine has had a functional keyboard for months after the first charge. Yours must be defective, because mine works great.
419599
I got a keyboard case as well for mine and its regular USB, it doesn't work at all, got an adapter to put it on the micro USB space, still nothing. I use my old desktop wireless keyboard, and it works in the USB slot unless charger is hooked up, then it types like ten of one letter, or misses other letters.
1302379
My keyboard works. I initially had some difficulty until I figured out some minor steps that weren't noted in the directions. I'm not that tech savvy, so I'm not ssure if this helps. Sorry