A question to reviewers having issues with "collapsing" of the (Ergo Seat) product: have you tried to inflate the chair back to the original shape? I believe that one of the reviewers mentioned this capability. Thx A question to reviewers having issues with "collapsing" of the (Ergo Seat) product: have you tried to inflate the chair back to the original shape? I believe that one of the reviewers... » Read More A question to reviewers having issues with "collapsing" of the (Ergo Seat) product: have you tried to inflate the chair back to the original shape? I believe that one of the reviewers mentioned this capability. Thx « Show Less
1014808
Complexity is right about the company standing behind the product. After I bought my Ergo seat, it had the "crack in the top problem" and collapsed after about six months. Because there was a large crack in the top, it could not be re-inflated. But I contacted the company and they sent me a new chair, along with assurances that they have fixed the problem that was causing the chairs to crack and deflate.
449115
My family has 3 of them, our weights range between 130 & 200lbs. Daily sitting for 1+yrs. with no problem, so the "collapsing" experienced by some reviewers seems to be some intermittent, earlier version issue. I don't see a way to re-inflate it, so my advice is to contact the company for a replacement, as they stand behind the product.
205475
I have been using it for about a year now, blow it up by mouth every once in a while just fine, no problem. But usually it deflates a bit when trying to screw it tight. Other Han that, it works fine. Try finding a person with "bigger" lung capacity to help you.
1181896
If the back does not fit in the slot, the chair might have been damaged in shipment. I had the same issue and tried to get the part replaced. No luck dealing with manufacturer. (although the documents state to not contact seller and to contact Manhattan Comfort directly. You might find going through Amazon is quicker and less troublesome.)
1671242
I had a problem with my chair when it was about 6 months old. I first called the mfg and they said they would take of the issue. They did nothing. I call amazon and they were able to send a replacement chair and I sent the broken one back. Amazon was great about it, the mfg sucks and gave me the run around.
1798776
There will always be a bad apple whether its the product or the person reviewing it. Sometimes people just have bad luck with products. But we haven't regretted our purchase for even a second. We love it. Good luck with yours if you get it. Just be sure to do the support on the bottom the proper way and I think you'll be really pleased with it. We may have gone a little overboard on the framing of the base but that's how we roll. Lol
479727
I don't know because I never inflated the one I bought. However, I do know that it is made up of 4 chambers and having read what others posted about the chair, if any one of those chambers deflates the chair is no longer stable at all
348910
I returned it. As much as I liked it with the heated seat, every time you would get up the seat would fall back. If you tried to lean your back on the back of the chair, you feel like you would fall over. It wasn't worth it too me.
123042
I dont know what to tell you. My chair works fine. This is the best chair that ever bought! You might want to try reassembling it. My friend also bought bought this chair after I told him about it. He also loves it!
187802
George, my ErgoErgo did the same thing - collapsed and I emailed the company. I had had it about 3 weeks. I weight about 150 lbs. They sent me a replacement by FedEx (no cost to me and told me to recycle the broken one). I do not know if there is a weight limit warranty. The company is great to work with. I would go on their website and email them directly about this and any other questions you might have. I agree with the other respondent - great producet great company.
401804
I have had this happen a couple of times, thinking it was broken. However, there are two things you can do. First, just twist the chair's frame a little to loosen things up. Also, for a long term solution, spray some WD-40 on and down the tubes that normally slide the seat up and down. The tubes just got a little twisted and have a lot of friction inside the other tubes - add lubrication. Good Luck!
1774527
I have this chair and do not have this issue. You may want to contact company.
883876
I've heard good things about SquareTrade but are they going to require you to ship the broken chair at your expense? That's the key question. If they don't require that, it's clearly worth it, for any chair. Even if it turns out to be worthless, it would be worth $20 to me just to get experience with SquareTrade to find out why people recommend them. And I've never had any office chair whose gas cylinder didn't loosen up and make the chair wobbly within a year or two. Would that be covered? It would be interesting to find out.
1626087
thanks Nadine for your comment. I never fixed the chair. I gave it away to a friend, hopping that she can fix it and use it.
1742259
This seems to be a major issue. I have read several reviews of owners who have been unable to contact the manufacturer. This is the reason I am avoiding this chair.
1224627
David, here is where we are coming from. My husband likes the sofa, BUT, he said to let you know that he does not try to recline it after the first day, because he is not sure it will return to position, for like you mention, the recliner has an issue. Ours also had a tear in the back , but we got that repaired. HOWEVER, he likes the sofa very much. I was going to return, but he said, he prefers that we keep it. HERE is a positive. There way the lower part of each top cushion curves out makes it easier on our backs.In fact, if you sit and put up your feet, it is almost like reclining because of the shaping of the back cushions. And, the price is certainly right. Have had ours a few months. Hope this is helpful. Will be interested in what you determine, one way or the other.
859793
It looks like this thread died. Does anyone out there have suggestions on how to deflate and roll this? I'm a single female weighing about 130 pounds and I've had no success. I have sat on it, stood on it, lain on it, squeezed it, put cement blocks on the ends... nothing is working. Help!
462886
I actually bought this for my mother, and I remember we had a tough time getting it to raise all the way when we first tried it. It's been too long and I can't remember exactly what we did to get it to release... but you might try pushing down on it and then release it to see if that helps ... I just searched Google and found this page, and yes now I remember we had to reset the weight setting ... it says to Push down on the upholstered part of the cushion, causing it to &#64258;ex outward. This allows the lifting mechanism to swing freely. (The Uplift cushion is designed to &#64258;ex this way thousands of times. Flexing will not damage the product.) Look at this link http://www.medicalsuppliescanada.ca/documents/seat-assist-user-guide-english.pdf Good luck and God bless!!