The charging light (red) and full charge light (green) do not light up when connected to AC power. Does it mean the unit is dead?
997896
Make sure the socket has power and that the cord is properly plugged in, try a another one if you have one, the size is pretty generic. But yes, either the unit is dead or it isn't getting power. In the off chance the bulbs have gone out you can see if it's charged by using the power meter.
303550
It may be just very dim. I've noticed that the flashing LED is hardly illuminated in a lighted room. It's kind of ironic that the light is super bright but the charging LED Is very dim. Could be that you have a defective model if the power button doesn't light at all.
1970929
You should see a few lights on the side where you switch on the power. If the light is green that mean it's charged and if it's red that indicates it needs to be charged. .
641668
Make sure your usb port is supplying 5 volts. Lights should be on when charging, if they are already or reach fully charged no lights.
909030
Unfortunately, I think your unit, like mine is DOA. This unit charged all lights and then I took it off the charge and it did nothing. DEAD!
1633847
The unit has a Green Power Light when charging, also how much of a load do you have connected?
832058
Red light just shows that power is on. When the light is blinking it is charging. It will be steady green when it's fully charged.
84876
I have the exactly the same question. The charging light of mine stays red after an overnight charging. That contradicts to what the manual said: "orange while charging, green when it is fully charged". It looks like it is a common problem so that mine is not defective, then I do not need to return it.
1534303
My light (green) stay's on when charging. It goes off when complete. Mine only blinks when the battery is low. It sounds as if your battery might be faulty. I never use tech support on anything. They usually know less about their products than we do!
577665
Not sure, my light is always on, even if units are fully charged. Might be a bad charger. I'd get a multi-meter and check output voltage of charging cable and then the dock also. Then you still might have to get a replacement. Good luck.
1083593
Either you connected it wrong, or you have a dead battery. The two lights should be indicating a problem with charging.
506122
First. Check if you hooked it up in the right polarity then a green light must comes on if not, your charger is defective
250654
A red light comes on when charging. When fully charged the light goes off. It doesn't change color.
2128631
the red light never comes on-it is not charging the battery-the green light comes on and stays on-I have carefully checked all of the connections and can not find anything that is not connected or is loose
1084531
Good question, i finally charge mine for the first time last night and fell asleep after. Woke up and its still red. Would be nice if it turns green.
1611939
Something must be wrong with your charger. Mine works fine. After use I repace my unit in the charger and the Orange light will turn to green (indicating a full charge )after one or two hours. Ready for use again. I have had no problems with my unit and use it for 30 to 40 minutes every other day ..Kendra
1597017
Hello! From what I could tell, the light is red when charging. Once charged, the red light goes off.