works just fine, but printer still "says out of ink" also ink status still lite on printer saying "empty" any help please?
1020567
I didn't know to press the reset button so I just ignored it until i could see that the ink was getting lighter on my copies (which wasn't too long after I put the cartridge in) I ended up purchasing a new ink cartridge. I feel like I wasted my money. Not everything is a bargain.
1020568
Unfortunately, apparently Cannon printers have some "built in" system that if you used refilled cartridges it will state "empty ink levels or no ink" even though it has ink. This apparently only happens when you use remanufactured or refill a cartridge. You can't get rid of this but when you install a refilled or remanufactured cartridge press and hold the reset button for 30-60 seconds until the alarm light goes out. This actually resets the print levels even though they may not show on your system ink levels. I try to keep an estimate of my printting and know when when my levels are truly out and order more ink. Hope this helps. Unfortunately, apparently Cannon printers have some "built in" system that if you used refilled cartridges it will state "empty ink levels or no ink" even though it has ink. This apparently only happens when you use remanufactured or refill a cartridge. You can't get rid of this but when you install a refilled or remanufactured cartridge press and hold the reset button for 30-60 seconds until the alarm light goes out. This actually resets the print levels even though they may not show on your system ink levels. I try to keep an estimate of my printting and know when when... » Read More Unfortunately, apparently Cannon printers have some "built in" system that if you used refilled cartridges it will state "empty ink levels or no ink" even though it has ink. This apparently only happens when you use remanufactured or refill a cartridge. You can't get rid of this but when you install a refilled or remanufactured cartridge press and hold the reset button for 30-60 seconds until the alarm light goes out. This actually resets the print levels even though they may not show on your system ink levels. I try to keep an estimate of my printting and know when when my levels are truly out and order more ink. Hope this helps. « Show Less
1020569
Unfortunately it is a default settings from all printers. It should help if you push reset then start, if it stops printing mid work.
1766382
Maybe you can find an answer from the manual you can download. I bought one of these printers and had to return it and purchase another one that works properly. Sorry I can't be more helpful.
1704883
I just shut down the printer prior to the installation. I did not have to do anything with the chips. This cartridge seems to be able to reset ink level w/o problem. At first I only replaced the black cartridge, it printed out okay for two pages and then gave me a message that all color inks were all low, then it would not print until I replaced color ink cartridges. Then I tried copying a color page, all colors printed out okay. I helped my neighbor install the same cartridge set on her Lexmark printer (a different model). We had a little difficulty to place the cartridges in place, it seems that the fitting was not as tight as mine. The original cartridges were 100 not 100 XL. This cartridge set works on her model too. It requested for Head Clean after turning the power back on. I BYPASS that and just use COPY for testing.
628395
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please put them in and do 2 test prints. This should work. Please let me know. Thank you
1775863
As a former technology manager, I would have a lot more questions for you. Has the printer worked before? If so, does it not print in any application. There's also the classic - turn EVERYTHING off (PC & printer). If still no good, what about making a copy - pull the USB cable and make a copy - if it doesn't copy - it's either the printer or possibly the ink cartridge is not snapped in properly.
1166593
I came to see if I could help. I have been in IT for years, but sounds like Dave, the retired tech support guy, is your best bet. I think it is great that Dave has the time and is willing to help you. Way to go, Dave! I'd enjoy knowing "the rest of the story" just in case my printer ever has print quality issues. --Janey
433872
Sorry to say that I had the same problem with the color cartridge. The Black Cartridge works as far as printing, but it's unable to track how much ink is available.
229301
While I have not yet tried this scenario, I have the feeling that it will scan when ink is low or empty. It printed with an empty cartridge. It might be different without the cartridge installed, empty or not.
1221337
From what I know about my printer is leave the empty color cartridge in there and it should just print black & white. At least that's what mine does.
1361212
If any cartridge, after refill, is not recognized as being full, its a matter for the manufacturer to resolve. I would try to contact the manufacturer for a solution or a replacement. Missing colors suggest a clogged print head. I would suggest performing the various cleaning procedures described in the printer's owners manual which is often available on the manufacturer's website.
1168016
Not much help for your particular problem but seriously consider dumping the printer. I had one and found endless problems with it. It is undoubtedly the worst printer I have ever purchased. Eventually I replaced it. Sorry about your problem but I can only advise based on my experience.
1730772
My black cartridge is low right now (though not empty) and the printer is working. I haven't needed customer support at all because set up and installation went very smooth for me so I can't answer that question.
920787
My black cartridge has nothing coming out, even though it registers full. Put a new one in & it works so it is not my printer. Did you send me a cartridge that is empty? What can I do?
487372
The unit that fits inside your printer should have a reset button on the front...mine is white and square. After you click this, go to your program and click on the button that sets up the new cartiage....mine works after I do this.In fact, before my ink runs down a little bit, the printer program wants to say it is empty and all I do is reset it and reset the printer. These programs are assigned, I think to recognize using x amount of ink even when it is not empty. Even the cartiages you use, it says they are empty when in fact there is 20% ink still available. Stupid companies! The unit that fits inside your printer should have a reset button on the front...mine is white and square. After you click this, go to your program and click on the button that sets up the new cartiage....mine works after I do this.In fact, before my ink runs down a little bit, the printer program wants to say it is empty and all I do is reset it and reset the printer. These programs are assigned, I think to recognize using x amount of ink even when it is not empty. Even the cartiages you use, it says they are empty when in fact there is 20% ink still available. Stupid companies!
1026194
Reset ink cartridges then run maintenance on nozzles..Also see in printer utility that u see the new cartridge is installed.
1371353
Ah! So my printer is NOT broken! I initially had no trouble with this ink, but as of a few days ago, my printer malfunctioned, with an error code saying that it could not recognize the black ink cartridge. Now I know it's a problem with the cartridges and not the printer!
1357377
Talk the cartage out " black & color " and reinstall again and see if the ink levels are displayed and where the levels are shown . Make sure that the printer window is set on photo print / copy's in color not black n white . I am not fully educated on this printer , check the instructions to make sure you / me are doing it correctly. I hope this helps ..