Can't get the door to shut! What am I doing wrong? Are the inside bolt suppose to go in? They are not!
997030
Be certain that none of the contents within the safe are too close to the door opening. They must sit back to allow for the door thickness once it is closed.
997031
The inside bolts do not go in. Can you be more specific with your problem? What is stopping the door from shutting? Are the bolts on the left of the door going in? Does the handle turn freely?
997032
Type the password in again and turn the handle quickly a little to the left before turning hard to the right. If that's not working try replacing the battery. The one I got from the manufacturer didn't last long since I open it twice a day.
997033
If you haven't tried already, you need to turn the handle while you close the door. The bolts are supposed to go in. Have you set the new code? Perhaps there is a battery issue?
997034
They are to go in. It is a little tricky. You tilt the board and take it inside and put the bottom one first . Then the middle one. Hope that makes sense
997035
Try doing the combination again and turning the handle to lower the bolts. If the door is open and you turn the handle the bolts can lock in position and not allow you to close the door.
997036
Make sure that there is nothing in the way of the bolts before shutting the door and turned the handle counter clockwise after shutting and that should work. and yes the bolts should be inside when it is open for you to be able to close the door. If the bolts are out try punching in your combination for them to go back in if not you can use your safe key. To get the bolts back in.I hope that this helps.
997037
Sounds like either something is blocking the door OR the bolts are not fully open. When this happens with my safe, I re-enter the combination & turn the lever to open. Hopefully you can then close the sale & turn the lever to lock.
997038
Put your code in and retract the door locks by turning the handle clockwise
1542595
could be. remove it and see if the door will close. if it does you may not have assemble it correctly.
1112408
Mine did this after some use. Here's what I did. Open the door all the way and use pliers to move that flimsy hinge at the bottom slightly to the right. Gently. It's really of poor quality. Now the door closes all the way. Clever me.
594296
Take a peek at your unit. Has the metal plate that holds the door shut via magnet disappeared? My husband actually screwed the plate to the door and fixed the problem.
288571
I can only think of one thing. Is it way too full? Can you get it open about an inch and no further? If so, you can try shaking the shredder to settle the paper shreds and fish out what ever you can and little by little get the drawer open. If you can not budge door at all because it is REALLY stuck shut, that is another problem. All i can think of is pull super hard or use a pry tool (screwdriver) to try and get it open. Best of luck. stephen c cooper
361587
My door did not come attatched and i'm trying to remember what I did because I had the same problem. I'm pretty sure there was a small black piece That came witht the fridge that use to close that gap. I put mine together a while ago I can barely rememebr. Sorry. But look for a washer looking piece (i think)
895079
if the gate is a little bit twisted it doesn't close on its own. look very closely from different angles, may need some tweaking on the install. good luck
823039
Eek...If I absolutely had to, I'd probably drill in the crack of the door into where the locking bolt is. Either that or a prybar might work.
1374510
We had the same problem. It seems you have to press in on the latch, and down on the top in order to get it to open It was impossible for my wife to open it, and I had a hard time. I finally kneeled on the top to put more weight on it, and it opened. We are going to leave it open for now, until we go on our next extended trip. Try the Sentry website; they may have other opening suggestions.
530348
press the inside pan down until it clicks into place. otherwise, it sits too high for the door to close properly.
1467802
My husband has been fighting with his too for weeks now. He's tried re-setting several times with no luck. We have been manually opening our door ever since we bought this one!
868058
Mine was a bit snug, but with a bit of pressure it was still able to close it. You can also try flipping it over. Look at the little weld points and see if any of them are sticking up, if so. use a metal file on it or just return for new one.
48763
Sorry, I can't help. The model I have the bottom is attached. The only part not attached is the top and it zips on and the doors also zips shut.
2045028
The hinges need to be adjusted. Loosen the adjustment on them and see if the doors close all the way that way. If they do, then adjust accordingly. If they don't they weren't installed correctly or you bought the wrong ones.
242607
We did not seem to have any problem when we assembled this door. Bothe panels fit tightly -- very well. Maybe you should try again (follow instruction), if still have problem, you should contact the manufacturer and get help from them. It might be a defect part that they can replace it for you, ...
1112409
Mine was doing the same thing only after a few months of use. I used a needle-nosed pliers to bend the hinge on the left hand side just slightly. For ours it helped to bend it to the left and we continued to use trial and error of bending slightly then closing the door and repeating this until it closed snugly against the frame. Seems like a temporary fix, but hopefully it will hold out for at least a little bit. I also tried e-mailing the company about the problem and am waiting to hear back.
2231798
Never had that problem. The door was the wrong one to begin with so we sent it back. Sorry I can't help you.