Bought as a gift in November but just gave it in April and CD does not work.
1008778
We had a similar problem but Amazon was very good about exchanging it for one that worked. Call customer service. They will help you.Second one worked.
1008779
We had a similar problem but Amazon was very good about exchanging it for one that worked. Call customer service. They will help you. Second one worked.
1424532
I am like the others mine installed just fine. It must be the cd. I would write the seller and send it back. So sorry that you are having problems. It is a fun game.
1677872
Ours was broken out of the box. CD door almost broken completely off and could not close it so never tried to see if it played. We just sent it straight back.
1702090
I am sorry to inform you that my experience is not a good one. The player did not acknowledge there was a CD in it and I returned it for a refund since that was the reason for the purchase. To add insult to injury the customer service line is not assessible in the States.
696770
Sony's "Limited Warranty" on this unit is for one year. For warranty service, the CD play must be returned in its "original packaging" or comparable packaging (i.e., equally secure) to a "Sony authorized service facility." For questions or further particulars, ring up Sony Customer Information Service at 1-800-222-7669. (No, I don't work for Sony, but I especially like the its products.)
1233752
No, and the one we received I could never get the CD to work so it is basically crap. I was too lazy to return it.
1411190
mine has never worked either and i bought it on here also. defect maybe? i haven't had time to deal with it so it was a loss in terms of money for me :(
677451
I got this for my husband. He said he never got the cd and thought that was odd. He said he has never been able to configure it to any games correctly because he didn't have the cd.
616528
I bought in in 2012. When it arrived it was broken. The cd player would not work.
1416416
I had similar issues with down loads from Amazon.com. I suggest you contact the company. If they are good they will issue you the disk for the program. There address is: www.emediamusic.com eMedia Music Corp. 664 NE Northlake Way Seattle, WA 98105 There phone number is 206-329-5657 I hope this was helpful.
178499
Unfortunately, I gave this item as a gift. The record player was defective, would not change speeds and that was really really fast. Did not replace!
630438
Good Morning Margaret,It is likely that you are placing a CD into the player upside down and getting the Error Message. Try placing a CD rightside up and then try it. Hope this helps.Marion.
1746170
I have the same issue, pressing and holding power for a bit usually fixes, it locks up frequently though.... Going to call Kenwood for warranty because CD player has stopped accepting CD's
72220
My past experiences with these types of devices says you have a defective unit. If you have tried multiple cds with same result, get another one.
1103834
I had the same problem with this item. Bought it for my daughter for Christmas and it didn't work when she opened it. The wrapping also indicated that it had been opened before - didn't seem new. Perhaps it was a return from someone else and they tried to refurbish it. There was packing tape all around it.
152030
Yes then No. Worked for a few months then couldn't play CDs without skipping
1215864
I got this earlier in the year, and the moment I put a cd into it it stopped working. I would not purchase this one.