Hi we just rec'd ours, looks cool. But the net pots are too narrow or the base is too large as the pots go right through the base! Can you fix it?
1014429
Hi Chris, I will try and answer your question.The rims of the net pots will rest on the circular openings of the hydroponic rack.The pots will look like they are touching the bottom of the orange base, but there is some room on the bottom. Make sure the blue rack is on the orange base the right way. If the pots actually fall to the bottom of the base and don't rest on the blue rack, then I would say there may be a problem. The net pots need to sit in the water/nutrients since that is how hydroponics work. The lettuce will grow in the rock wool cubes and net pots, and cannot be transplanted in an actual garden. I hope this may have helped you with your question. As long as the rims of the net pots are resting on the rim of the circular openings on the blue rack and don't fall through where you see them lying on the bottom of the orange base, you should be fine. Make sure that you use follow the instructions and you will be growing the lettuce in no time. If you have anymore questions, let me know. Kathy
2227502
Never had that problem, check to be sure the "button" that rests on the lid of the pot moves up and down and is not stuck. Be sure the lid is on the pot!
1885368
I was sent incorrect parts that did not fit together properly. Maybe that is what happened to you. I had another person who is an expert handyman/craftsman look at it and he told I was sent incorrect parts. Other people who have purchased it ...seem to have received correct parts that fit together fine. Send it back for refund or ask for replacement. Don't listen to others who say it fits together correctly, because if you tried and it didn't ......... I am sure you were sent incorrect configuration.
934042
Mine was like that too. I thought the handle and pole would work together. I just jammed in up in there as tight as I could. Disappointed that these parts didn't work together.
301629
Call customer service. We ordered this last year for xmas and the electronic scoreboard did not work. Customer Service was helpful and the replacement part sent in just a couple of days. Another option for the nets (assuming you are talking about the nylon and not the actual rims) is to tape to the rim. I did this because I found the nets loose and always slipping off - black gorilla tape did the trick.
24820
I bought one locally and have the same problem. About a half-inch gap allows ice/mix to splash out. A bit messy! They said they'll send a new part. Hopefully, that'l help.
577254
I had the same problem. This item and the 12 and 16 quart pots are just junk. Yes you could probably get items replaced but you will just get junk to replace them. To me it is a health issue. We paid a lot of money for Paula Deen Red Speckled cookware. The pans so far hold up. Back to the coffee pot, if you value your health don't use it. We just put artificial flowers in it. James W.
1603847
I have the exact same problem. It is not the soap/water ratio because the other tops work just fine with what was in the bottom. Were you ever able to find a solution to make it work again?
1827001
Yes, I had the same issue. It was upsetting as the photo shows it is for both styles of nets; however, it is not. The net droops between sections. I had a few plastic clamps will Velcro for another purpose and used those to overcome the issue. Truly is misrepresentation for certain. I decided it was easier to keep the net and modify than to go through the hassle to send back.
1397561
No. Unfortunately sounds as if there's a problem. Too bad because it is a fantastic addition to our home. Have had it since January with no problems whatsoever. You should return it and I recommend you get another.
2002322
I have had 3 of this same model pot because I love it but have the same problem. HB has been very quick to replace the pot but so far I have found NO solution to the problem. I have to keep a small sponge in the overflow area and change it daily. Seems HB could find a solution.
93416
I just built a similar thing. Susan, did you ever find something appropriate? If you found a solution can you let me know at mkordick@gmail.com
1452245
Return it. I got mine in unbroken condition, and I've used it for over a year now and have had no problems whatsoever. I've read the reviews from others saying their pot arrived broken. I guess I lucked out with a gentle deliver person. I think the tea pot is great.
1767262
I find that anything bigger than something like a 6" clay pot looks awkward - especially on one of the lower two levels. Three 6" clay pots look great on mine.
702008
Sounds like a manufacturing error, the one I got is quite solid and stable. One solution to that might be to insert a sleeve to tighten up the loose space or if you just purchased it see if you can get it replaced.You might have to improvise and create one from plastic or something similar. Teflon would be great.
1462929
Same thing happened to mine. It was after just a few weeks. I called and they sent me a new base. We tried to fix it to no avail. It's worth a call.
1828955
Try using the pot as a water-measuring device. I found that the water-level window can be deceiving--it gets fogged up making it difficult to see the real water line. If you add too much water it leaks out through a little whole on the back of the unit and puddles around the bottom.