Installation Problems Has anyone experienced problems installing the software and/or drivers? My daughter and I both have one of these and are both having the same problem. Demy tech support is going to get back with me on this... If anyone has figured out how to install on Windows Vista, can you share your secret? Thanks! Installation Problems Has anyone experienced problems installing the software and/or drivers? My daughter and I both have one of these and are both having the same problem. Demy tech support is... » Read More Installation Problems Has anyone experienced problems installing the software and/or drivers? My daughter and I both have one of these and are both having the same problem. Demy tech support is going to get back with me on this... If anyone has figured out how to install on Windows Vista, can you share your secret? Thanks! « Show Less
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I've installed the software on both an WinXP machine and a Win7 64 bit one. Only two suggestions, first make sure you've got the right software (I mean 64 bit or 32 bit) since the drivers are different. Secondly, and this is a tip for most Vista program installations. Instead of just running the installer, right click on it and choose "Run as administrator' very often that gets around installation issues.
1794103
That happened to me. I needed mad driver updates, and if you download those and it still doesn't work, (if you hopefully have a warranty) you can send it in and they'll get your software up to speed. I got my drivers here. http://support.asus.com/Download.aspx?SLanguage=en&m;=V500CA&p;=3&s;=495You can try finding the specific one you want, or download all of them in that category.
78383
Thank you. So I ordered the drive and followed instructions for installing but it is not recognized by Windows 7 and the trouble shooting guide is useless. Then I tried it on a laptop running Vista and it started installing but finally gave up saying to contact the manufacturer. This is the 3rd time I have bought an item based on information from persons who claim to own the product that turned out to be a big mistake
1812096
yes I had similar problem. Asus tech support is a good suggestion. I put my original install disc in drive and installed or reinstalled programs not working well, worked like charm!
1820338
It worked for me. But was a bit of a pain to get it to work. Had to install a few times... Just make sure you have enough space on your computer to run the programs. And I ran a virus check on my comp before installing, to be safe. But it works beautifully for me now! Couldn't be happier! :) Don't bother asking the Microsoft people at the store to help either. They were useless. She googled my question. (Like I hadn't done that at home first) Idiots.
711852
Hi, Anybody have trouble with the software aspect? I am running into trouble with the driver intalls, in particular the DLLs, and the worst is driver CNMBR333, even with the updated drivers. I already email tech suppport and they responded quickly but their solution didnt work. I wont hear again till tommorow but since so many others here are enthused about what is definitley a quality printer that even make standard paper printouts seem like photo paper, I though maybe someone with a bit more experience with install issues might be able to help.Thank You Regardless
1841341
No, and not Vista or 7 either if you have a 64-bit install. The drivers on the website were not built correctly. I opened a ticket and am trying to get them to fix it. I'm a software developer and have given them exact information on what the problem is.
890448
I had no problem, mine was downloaded to windows seven and it works fine. Did you try downloading it manually, I am not that computer savvy, so I am afraid I am not much help, sorry
726696
I had no problem at all installing the drive . My problem came in when I installed my copy of Windows 7 and the old drive contained the Old Windows XP ops system. So I started getting statements that my Ops System might be counterfeit. So I spent $67.00 and ordered a full Win 7 Professional and everything is great now. Sorry I could not be of more help.Travis
1963464
Hi sijia, my issue was with the drivers/software not playing nice with my computer. I had an alien ware m17x at the time. I never pin pointed the problem but I was able to get them to work by installing the updated software from the website. However I was getting crazy errors. But I noticeed after running the installer you will have like 6 new programs under add/remove programs. So I started uninstalling one at a time and seeing when the errors stopped and when the lights would still turn on. Unfortunately I feel like everyone will have a different problem, but it's a place to start. Good luck! Hi sijia, my issue was with the drivers/software not playing nice with my computer. I had an alien ware m17x at the time. I never pin pointed the problem but I was able to get them to work by installing the updated software from the website. However I was getting crazy errors. But I noticeed after running the installer you will have like 6 new programs under add/remove programs. So I started uninstalling one at a time and seeing when the errors stopped and when the lights would still turn on. Unfortunately I feel like everyone will have a different problem, but it's a place to start. Good... » Read More Hi sijia, my issue was with the drivers/software not playing nice with my computer. I had an alien ware m17x at the time. I never pin pointed the problem but I was able to get them to work by installing the updated software from the website. However I was getting crazy errors. But I noticeed after running the installer you will have like 6 new programs under add/remove programs. So I started uninstalling one at a time and seeing when the errors stopped and when the lights would still turn on. Unfortunately I feel like everyone will have a different problem, but it's a place to start. Good luck! « Show Less
1275666
Yea, I can't get mine to work either. Idiotic Vista, or idiotic Canon? take your pick, I suppose. Canon's software is pretty cruddy to begin with. oh! wait...wait... THERE! Got it to work. I simply re-ran the installer EXE downloaded from the Canon web site, but this time I right-clicked on the EXE file and selected "Run as Administrator...". Yes, I recall now, on Vista, even if you ARE the Administrator, you really aren't, unless you select this option for running your install scripts and so forth. Goofy, but now it's working just like it did on XP before I migrated. (The migration involved a new machine etc).
15384
HiI have recently bought a new Laptop which uses the Vista operating system. And so far have had no problems installing games. Many of the games I play are old 2005-7 and all seem to run no problems. Also newer games such as Age of Empires and Medieval Total War II are running well under Vista
1472949
Hey, I'm running windows XP Pro w/ service pack 3 - had no issues installing this adaptoor right from the driver disk. Not a hiccup or anything, which suprised me given the price being so reasonable. I don't think I've had it a full year yet but if you're having troubles I'd say, If you havnt done so already, take any hard line internet source from the PC so it's completely uninfluenced, remove any software that might have partially installed (control panel - add/remove hardware), remove the power cable from it while it's sitting at the desktop idle but still on (hard rest), wait a few minutes, reattach power line, start, if ask start XP normally, and do a fresh install of the adaptor. If that doesn't work I'd try to download the other service packs from another computer to a flash drive and move them / install to the troubled unit. Actually inserting that updating after the hard rest but before the new attempt at installing the card would make the best sequence of steps. I hope this helps.
839135
Nevermind, I got it! The manufacturer is "Pro Ebiz LLC". You have to download their Windows Update from there apparently.. But that didn't really help. I just had to select to "manually install the driver", then point the install to C:\. You will get a security warning about installing the driver, but go ahead and do it. The device works great!!! Thanks a lot!
242995
shouldn't be any sort of an issue, once you plug it in, then if you are running windows 7 or 8 should automatically pick up the drivers, if not you can use the vista drivers in compatibility mode
715146
You may have to download new drivers but Vista's native generic drivers should be able to get it going enough for you to Get online and download load them
1794104
That happened to me. I needed mad driver updates, and if you download those and it still doesn't work, (if you hopefully have a warranty) you can send it in and they'll get your software up to speed. I got my drivers here. http://support.asus.com/Download.aspx?SLanguage=en&m=V500CA&p=3&s=495 You can try finding the specific one you want, or download all of them in that category.