I`ve using it almost 3years,I like it very much, But recently even though no one touch plus button,the liquid soap in the machine flowed out all!!!
1029210
That happened to me once. I heard what sounded like a diseased bird every few seconds while I was in another room. I remember that I touched the product the previous time I'd washed my hands, but I must have touched on the sensor in such a way that it constantly detected something. Clean off the sensor, and see what happens.
1029211
I changed the batteries after 3 months and I was surprised they lasted that long.
553585
I had difficulty getting enough steam built up to get rid of soap buildup. It seems a bit underpowered. Hope this helps.
1953866
It is produced as a liquid soap dispenser, so the consistency of the liquid is really the issue. If you used something more water-like in viscosity, the pump might not work as well. You wouldn't know until you tried it. Of course, if the liquid shampoo or conditioner or other types of liquid soap used were of a very high viscosity (more like molasses), then the pump might clog. We had a kitchen liquid soap dispenser where we had this problem - we bought liquid soap we thought the pump would use, but it was too viscous and the pump did not work correctly. I'm sure this applies to the pump in this product. It is produced as a liquid soap dispenser, so the consistency of the liquid is really the issue. If you used something more water-like in viscosity, the pump might not work as well. You wouldn't know until you tried it. Of course, if the liquid shampoo or conditioner or other types of liquid soap used were of a very high viscosity (more like molasses), then the pump might clog. We had a kitchen liquid soap dispenser where we had this problem - we bought liquid soap we thought the pump would use, but it was too viscous and the pump did not work correctly. I'm sure this applies to the pump in... » Read More It is produced as a liquid soap dispenser, so the consistency of the liquid is really the issue. If you used something more water-like in viscosity, the pump might not work as well. You wouldn't know until you tried it. Of course, if the liquid shampoo or conditioner or other types of liquid soap used were of a very high viscosity (more like molasses), then the pump might clog. We had a kitchen liquid soap dispenser where we had this problem - we bought liquid soap we thought the pump would use, but it was too viscous and the pump did not work correctly. I'm sure this applies to the pump in this product. « Show Less
306455
Something must be messed up. As if you hadn't figured that out. : ) My guess is that the soap may be overfilled? I would completely empty the bottle and than rinse out the pump or just fill the bottle half way up with water and see if that clears things up when you pump. The only other guess I have is that while using another type of pump I put in some really old liquid soap that the lost a lot of it's liquid so it was really think. Just gunked everything up until I was able to rinse it out. Shy of that possibly there is a mechanical problem but mine springs right back up each time. Hope this helps. Take care,Rich Something must be messed up. As if you hadn't figured that out. : ) My guess is that the soap may be overfilled? I would completely empty the bottle and than rinse out the pump or just fill the bottle half way up with water and see if that clears things up when you pump. The only other guess I have is that while using another type of pump I put in some really old liquid soap that the lost a lot of it's liquid so it was really think. Just gunked everything up until I was able to rinse it out. Shy of that possibly there is a mechanical problem but mine springs right back up each time.... » Read More Something must be messed up. As if you hadn't figured that out. : ) My guess is that the soap may be overfilled? I would completely empty the bottle and than rinse out the pump or just fill the bottle half way up with water and see if that clears things up when you pump. The only other guess I have is that while using another type of pump I put in some really old liquid soap that the lost a lot of it's liquid so it was really think. Just gunked everything up until I was able to rinse it out. Shy of that possibly there is a mechanical problem but mine springs right back up each time. Hope this helps. Take care,Rich « Show Less
39754
I am very sorry that I cannot help you with this problem. I have only made soap once and it was only about five months ago. Sorry
108191
I broke one of these dispensers by using B&B; hand soap. It was not a clear variety. From reading the problems people have had with these pumps, I'm now wondering if it was the pump or the soap!I should say that I have another one of these pumps and it is still going strong. I've only used clear type soap in it.
1883492
Something must be messed up. As if you hadn't figured that out. : ) My guess is that the soap may be overfilled? I would completely empty the bottle and than rinse out the pump or just fill the bottle half way up with water and see if that clears things up when you pump. The only other guess I have is that while using another type of pump I put in some really old liquid soap that the lost a lot of it's liquid so it was really think. Just gunked everything up until I was able to rinse it out. Shy of that possibly there is a mechanical problem but mine springs right back up each time. Hope this helps. Take care, Rich
1896958
We have a family of 6 with a germ-a-phone mother (me!) and I am home with kids in the day so it is used constantly in our kitchen. It just dawned on me after reading this question, we have never replaced the batteries! We have had the dispenser for longer than 6 months but less than a year. I use varying brands of soap in it, I'll sometimes stir in a few drips of water to thin it if needed and we have never had a problem. It's my go-to wedding gift now.
900020
I have the exact same problems with mine that Grace has with her's! We make sure it is empty and drained after each use but it has gotten disgusting with the mold (actually I believe it is a bacterial growth). Despite this major problem I truly love this machine and I used mine several times a day!
487045
Hi Alicia M What is not said in any shampooer books is you need to flush out the tubes with clean water. The tubes get plugged up with soap. That is what a shampooer shop told me is mostly what they work on. I had the soap not come out of mine. Even after use it I whip off the white tip that the sell person told me to do. Times I had suck on the soap part to get it to work. Then I gave up and add soap to the main water. When I had a water pumps go bad is you get water on the floor and you are stuck. Because it will not suck it up. So it might be plugged tubes. I had nothing but trouble with one. I could not get one floor done. I had two years left on it. I got rid of it. It was the worse shampooer I ever had! Most trouble I had with this one is beaters stop working on me. Or the wheel would melt or bend for the beaters would stop. Best wishes on it and I hope it helped you out. Linda C
2033165
I just thought of something else. Cleaning one of the units we have, I forgot to turn on the soap again, and my husband thought it was broken. He did not know that you can turn the unit 'off' by pressing the soap amount dispensed until it shuts off. Might you have done that unawares that it has that feature??
1603845
I'm afraid I can't help. Mine works fine. Maybe the soap-to-water proportions aren't correct in your two which don't foam?
1416388
The comment about customer service... they are extremely helpful and happy to replace parts for free. The silicone part wears out which is what causes loss of suction. The time that they wear out ia usually about a month but again, they replace it for free and will even send you extra so you have back up. Milk can get on the cloth piece if you WAY overflow your bottle. Ive been using this pump 5-6 times a day for 7months and never had the milk get on that part unless i turn the whole piece upside down then om done pumping. It is ok for it to get wet, in fact you are suppose to rinse it. It has to be completely dry before you can use it which drying with a towel usually works. The comment about customer service... they are extremely helpful and happy to replace parts for free. The silicone part wears out which is what causes loss of suction. The time that they wear out ia usually about a month but again, they replace it for free and will even send you extra so you have back up. Milk can get on the cloth piece if you WAY overflow your bottle. Ive been using this pump 5-6 times a day for 7months and never had the milk get on that part unless i turn the whole piece upside down then om done pumping. It is ok for it to get wet, in fact you are suppose to rinse it. It... » Read More The comment about customer service... they are extremely helpful and happy to replace parts for free. The silicone part wears out which is what causes loss of suction. The time that they wear out ia usually about a month but again, they replace it for free and will even send you extra so you have back up. Milk can get on the cloth piece if you WAY overflow your bottle. Ive been using this pump 5-6 times a day for 7months and never had the milk get on that part unless i turn the whole piece upside down then om done pumping. It is ok for it to get wet, in fact you are suppose to rinse it. It has to be completely dry before you can use it which drying with a towel usually works. « Show Less
754553
Not well, look for place near liquid soap spout for softener location. Do you still have machine manual? Perhaps find online.
973129
I have mine in my home and the batteries and soap have lasted over a year with minimal but daily use. I wish I would have gotten the manual one so I didn't have to worry about batteries but so far have never had to change them. It takes 4 C batteries so there is a lot of juice there. Use the lithiun ion batteries and u would get a ton of life. Not really a comparison to business use but I have had no issues in over a year
1172671
That was the point where I threw mine away. Then I bought an Umbra Penguin soap pump, the best soap pump I have ever had in my kitchen. It is simple, easy to fill, easy to discover how full or empty it is, and remarkably uncomplicated. It puts out a generous amount of soap (not too much) but enough to get some good suds going. If you push down on the pump just a little more gently, you can get just a tiny amount, just enough to wash your hands. It comes in a number of colors, and it is available on Amazon Prime for less than $16.00. It should never break, and it is good that it is stylish enough that you probably won't get sick of looking at it! That was the point where I threw mine away. Then I bought an Umbra Penguin soap pump, the best soap pump I have ever had in my kitchen. It is simple, easy to fill, easy to discover how full or empty it is, and remarkably uncomplicated. It puts out a generous amount of soap (not too much) but enough to get some good suds going. If you push down on the pump just a little more gently, you can get just a tiny amount, just enough to wash your hands. It comes in a number of colors, and it is available on Amazon Prime for less than $16.00. It should never break, and it is good that it is stylish... » Read More That was the point where I threw mine away. Then I bought an Umbra Penguin soap pump, the best soap pump I have ever had in my kitchen. It is simple, easy to fill, easy to discover how full or empty it is, and remarkably uncomplicated. It puts out a generous amount of soap (not too much) but enough to get some good suds going. If you push down on the pump just a little more gently, you can get just a tiny amount, just enough to wash your hands. It comes in a number of colors, and it is available on Amazon Prime for less than $16.00. It should never break, and it is good that it is stylish enough that you probably won't get sick of looking at it! « Show Less
131514
I've had mine since December 2009. Every few weeks I pop it down, run it through the tumble washer with bleach only, and pop it back up. I love it.