So far great, until a defective black cartridge. What are my options?
992612
Me too. Just had a 1271 not be recognized. Grrr... So far all else has been well. I'm sure I've gotten my $50 worth already, but it's still frustrating.
992613
Had one black cartridge that appeared possibly defective. Just let printer do a cleaning and all was well. Hope this helps.
994025
I had the same problem. In my case, it wasn't the cartridge. I eventually purchased another printer.
330258
o, just push it in. If you find it prints funny, such as missing out lines, just take out the cartridge and reinsert it. i found that happened when I changed the black one.
456859
When I installed the first black cartridge from the set in my xp-410 it didn't work initially. I did a print head cleaning cycle and now it works fine. Waiting to write a review until I've had a chance to try the other cartridges, but figured I would share my experience. They should have a basic trouble shooting FAQ site that you could go to for common issues that might be easily solved.
1795844
You can try taking the print head out and cleaning it, but I have not had good luck with it fixing it. Sometimes it helps and then the next time I use it, it won't print black again. Basically, these are useless printers. The print head is about $50 to buy a new one and they don't last very long. I'm limping along with this and then I will buy a different brand. Sorry. Maybe cleaning it will get you a little more use.
2201141
Well, the CSR, when I called Canon, was very helpful and there was no wait time. But I wasn't aware that the print heads were easily replaced - are you sure you replaced them already, or did you just replace the cartridge? Because it does sound like a clogged head.
942755
My cartridge is exactly the same as yours but I can't find a replacement anywhere.
2103178
Call Technical support. They have been absolutely wonderful with me on every occasion! and, the only other thing I would suggest is with the new cartridge of black in place, disconnect your printer from the electrical outlet and shut down your computer. Then, restart your computer and restart your printer to see if that makes a difference. Otherwise, call KM. They are wonderful! And, these printers are wonderful although a bit "sensitive."
692656
I believe the photo black must be replaced for the printer to work; in my experience if any of the colors are empty the printer shuts down. Be sure and match the symbols so you're uing the correct ink cartridge.
828383
I think your second cartridge is not working. I had the same thing happen. I just ordered a new cartridge. Hopefully the next one will work. Or I will be returning it.
930640
Had the same issue with the Black Ink cartridge but the Color worked fine. Contacted vendor through Amazon and they sent me another Black Cartridge at no charge. The new one did not work either. Contacted the vendor once again and got a full refund for the Black Cartridge which was more than enough to order it from another supplier that had one which worked. Up side was I did not have to return anything. You might want to try another black cartridge from somewhere else? Dunno your printer. My printer was able to tell me which cartridge was not working. Good luck!
628701
I would take the cartridge out and make sure it appears to be in good shape and reseat it then try again. If that does not help I would call Canon they were very good to me when I first had mine and they may replace you cartridge for free.
1242557
At least the black cartridge DOES NOT WORK on my J870DW printer. Thinking the first one might be a dud, tried a second one. That too didn't work.
298950
The best way I have done this is keep an empty cartridge in the color slot and a full black in the black slot.. Since it wont work with an empty slot. Black on Black may cause problems.
766826
Ensure you've removed the plastic cover over the connection. Otherwise you may have a bad cartridge.
2277018
Obvious causes: The cartridge is empty. The cartridge is not seated properly. The cartridge is faulty. I'd try a different or new cartridge. (The one I got worked great... but it is possible you got a bad one.)
1732048
That is maddening Bob. Did you contact VuPoint? I would assume you could send back the 2 failed cartridges and that VuPoint would replace them at no charge to you.