Is there any kind of manual for this product? My Strip light stopped working and I'm trying to trouble shoot the problem.
1009154
Not that I know of. Do they just not turn on? Or are there other issues. I can maybe help. Another good place to check would be forums.
2053191
None mines works fine however I know this product wasn't built to last.. one of my strips stoped working months laster I would return immediately
1608102
Unfortunately the same thing happened to mine. I could get it to come on from time to time if I let it reset itself but it always would cut itself back off and get the same flashing light. Do some google research on the issue and there are a few things out there that people said to try but nothing worked for me. hate to be the bearer of bad news but it may be time to get a new one if you are out of warranty. I couldn't find any repair solutions that were cheaper than buying a new unit.
1981104
Hello. Could you contact us directly via customerservice@cocoweb.com with your Original Order# so that we can try to resolve your issue. Unfortunately, the LED strips are specific to your product. Our technicians would need to work on it.
528567
What if you have one more light, WHAT?How do you hook them up? I put all the red wires together and all the black wires together and hook them to power. Red to positive and black to ground. OR I hook up a positive thru the switch I'm using, and a ground from the battery then I "tap" into each with the LED strip wires. You HAVE TO WIRE THEM CORRECTLY RED TO POSITIVE, BLACK TO NEGATIVE OR THE LED WON'T WORK AT ALL. Its not like a regular light bulb that can be wired in reverse. Hope all this mess helps you.
75842
You need some male/male 4-pin connectors: http://www.amazon.com/20pcs-Connectors-Strip-Lights-Insert/dp/B008LR35VK
1234484
My green light would not turn in after i charged it. I called the company and they were very responsive-sent me a new one. You can find the user manual on line!
1036681
I've consulted with an electronics technician. He says a part that controls the power to the LED is the problem, but it'll be tough to identify and replace (and cost more than the light itself). The LED on mine is actually still good (it lights up dimly, same as yours).
654056
I didn't see anything about replacing the light in the documentation I kept. When my lamp burns out I'll contact the manufacturer, Conoco, to determine what is needed.
795624
I had my unit not even a year ago but already won't work the light won't turn on.i already check the owner's manual to see if there's a 1800 nos.I could call but to my dismay...there's none.Calling the attention of Amazon.com.Pls provide us the customer service of the item you are selling.Thanks.
1505863
I had the same problem. Bought mine through a different source who send me a new AC adapter (the part of the cord which plugs into the wall). Light works perfectly now.
1401525
make sure power supply is 12v DC. make sure terminals have correct polarity (+/-). make sure remote has battery and is inside it properly. make sure strip is connected/plugged in properly to the controller. if after all that it still does not work, you probably got a faulty controller, and need to send it back
591577
Buy a new one. When these have anything go wrong, it is cheaper to buy a new one than try and fix. I had problems with the light on mine, and it was not the light, but something in the wiring. I purchased a new one from Amazon. Very happy
695009
Try with the switch on the light assembly in all positions, if still not working recheck the wiring connections. After that I would probably follow procedures for returning a defective unit.
85662
There must be a crack in the pc lines. They are set up in groups of 3 LEDs. Cut it where it's dead and apply power from other end. It prob got damaged. OR Talk to the seller. Some sellers will send a new strip/ spool
1186208
It sounds like either a bad connection, or there's a problem with the rheostat. I would unplug the unit, remove the bulb and try to reseat it. If that doesn't work, try a different bulb. If that doesn't work, try leaving the light on at half strength and see what happens.
764362
I recently purchased this product but have not installed it yet . Right out of the box all the parts fit together and the light worked right off the bat ,before any charging . My pull switch works but is a little hard to pull it on or off . Maybe you need to but more pull into it ? The last resort is to return it .Good Luck