The hole on the leg marked "D" facing front of the chair (and near the arrow) doesn't align with the hole on the seat. Has anyone seen this problem?
995993
They do line up but the alignment is super testy. Tighten the first screw (doesn't matter which one you start with) just a little bit to start. Then go around to each screw doing a little bit at a time until they're all tightened. (Like you're changing a car tire) If you tighten one too much it'll throw off the alignment of the other holes.
1463734
I've never experienced this happening. My chair works perfectly after 1 1/2 years.
401804
I have had this happen a couple of times, thinking it was broken. However, there are two things you can do. First, just twist the chair's frame a little to loosen things up. Also, for a long term solution, spray some WD-40 on and down the tubes that normally slide the seat up and down. The tubes just got a little twisted and have a lot of friction inside the other tubes - add lubrication. Good Luck!
880883
I have not had that issue at all with this chair. And I spend way too much time in front of the computer. :)
311391
I had this problem and discussed it below. Hated it and wanted to return the seat! But it turns out that the nuts were upside down. It doesn't seem as though this will make any difference, but the smaller side of the nut centers the bolt and makes the latch connection work.
146019
When I put this chair together it was tough!! I had to have my son help me hold the back when putting on the legs, it was not fitting right with the holes we really had to use a lot of strength to get it to match up, at first I put the back on backwards....Good Luck. I also remember having to go to the hardware store to buy some washers they shorted me.
168768
Have you looked at the bolt underneath the seat? Make sure that is lined up with grooves and really tight. Hope this helps.
1859911
Hi Johanna, it depends which parts you are talking about. I know when I was assembling the chairs some of the bolts where not correct or they would not go in the hole. I had to go to a hardware store to get those bolts. If you are talking about the parts of the chairs like legs or chair itself, you would probably have to contact Amazon or whoever you ordered it from to get the missing parts. I think you can also call the manufacturer, they might send you whatever that is missing. I hope this helps. :-)
1081986
We have never had this problem. Our seat was purchased in early November 2014. Hope this helps.
1472258
Not sure now that is on the chair, It did match up with the factory holes in the flexsteel chair, I did have to drill one place as I have three bolts holding it on. Two of them was right on.
869972
Honestly, I've only had one screw fall out in the 2 years I've had the chairs. I secured the screws tightly when I put the chairs together. If this continues for you contact the company for assistance...could be a flaw with the screws or holes they align with.
887061
Same thing happened to ours, very cheaply made. We were going to try to fix it, but it wasn't worth the hassle and chances are it wouldn't last. Unfortunately, we threw it away & bought a different chair.
786764
That was a small problem with ours as well. I'm pretty handy so I ended up holding the cushion tightly in place and drilling a small pilot hole into the seat frame bottoms. I (think) I was able to use the provided screws but might've actually used a different size that fit more perfectly. When drilling and screwing just be very careful not to drill too far and penetrate the faux black leather!I also used a little wood glue on the screws to ensure they would stay tight over time.Seems like a minor design flaw that it was difficult to fit the cushions properly, but for the price I felt it wasn't a big deal. That was a small problem with ours as well. I'm pretty handy so I ended up holding the cushion tightly in place and drilling a small pilot hole into the seat frame bottoms. I (think) I was able to use the provided screws but might've actually used a different size that fit more perfectly. When drilling and screwing just be very careful not to drill too far and penetrate the faux black leather!I also used a little wood glue on the screws to ensure they would stay tight over time.Seems like a minor design flaw that it was difficult to fit the cushions properly, but for the price I... » Read More That was a small problem with ours as well. I'm pretty handy so I ended up holding the cushion tightly in place and drilling a small pilot hole into the seat frame bottoms. I (think) I was able to use the provided screws but might've actually used a different size that fit more perfectly. When drilling and screwing just be very careful not to drill too far and penetrate the faux black leather!I also used a little wood glue on the screws to ensure they would stay tight over time.Seems like a minor design flaw that it was difficult to fit the cushions properly, but for the price I felt it wasn't a big deal. « Show Less
1644556
I've had four of these chairs. Each of them have at least one broken joint. If you find a replacement, I'd love to hear about it. I went old school and just fixed it with duct tape. :-D
1472009
Interestingly enough, I believe I have the same issue. My chair arrived and, after some close examination, I realize that the mechanism inside the hydraulic lift was missing. This may sound silly but, considering that the chair was the perfect time for my counter, I just let it be. I believe there is something salty with the chairs.
887064
You will have to finish drilling 3 holes through the each support "leg" - a total of six holes. Go to Lowes and pick up 6 washers, 6 bolts and 6 nuts items #63308, 63326 and 63405. Probably about $5 to fix the chair. You'll be able to see the bolt heads, but the chair will be sturdy!
772397
Maybe they assembled it backwards? Have the legs reversed? The arch of the legs should match the arch of the table, but if they didn't and were turned to the back, I imagine that might cause a gap.