we got one of these for our 6 year old for easter and she tryed to turn it on and nothing we tryed other batterys and still nothing, what can we do ,
1028952
I would see about contacting the seller and see if they can send you a new one. I had no issue with my nieces. We put the batteries in and it worked great. Sorry yours is having issues. I bet the person you bought it from will give you a new one in exchange of your not working one.
1028953
I tried to return it but never got the shipping labels and had to write it off as a loss. It is a scam toy that is falsely marketed as a laptop. I wish I could give better advice. Keep trying to return it if you have the time.
1256142
If your product doesnt work, email who you got it from request a replacement or total refund including shipping and handeling. We are going to be buying a bigger one our boys love ours so really hope yours gets to working or you try a new one!
1613357
Try a fresh set of batteries. Failing that, press the reset button. ...failing that, contact Hasbro. We had a similar issue with a 2012 model, and Hasbro replaced it for us.Wish I could be more help.
1093410
make sure you are pressing the metal on both hands. I thought our batteries were dead, too. but they were not. My next thought was to take the battery out and check the size, but that wasn't necessary.
730952
Try moving it to the 6v selection. Providing the battery is charged, it should show in the yellow (60-70%) mark if it is good. If not, toss it.
844898
I would check that it hasnt been left on by accident, running down the batteries. My kids did this and it also became influenced by other electronics (my son's remote car and truck). So try new batteries and a different location in the house. If that doesn't fix problem, I would ask for replacement. Hope info is helpful.
1699343
Try removing battery and replacing it. If still no charge, yes, replacing the battery was worth it for us after several years of hard use.
579016
Make sure Bible is turned on, then click light button. If it still doesn't work try putting new batteries in. That is all I can tell you.
2198023
screw bottom off. put battery in. screw bottom back on. if it works, hooray. if not, try flipping the battery. battery should be 50% or newer to get the best experience. if it still doesn't work, you may have an d.o.a... contact your seller.
1556199
Try removing the batteries then put them back in. If this doesn't work you are SOL.
1795683
I forgot. I had bought it for my grandmother, and she had turned it on. Maybe there is a small button on it somewhere or a small hole, like it is with certain kinds of electronics. If there is the small hole, you probably can get a small piece of wooden object, stick it in there for a few seconds, and it should turn on. I hope that answers your question.
432761
battery may be burnt out- this happened to me when a kids came over for a playdate. I had it fully charged for kids to enjoy and saw one child pushing it with his feet like a non motorized toy and then it never worked again except for the music. You may need to get new battery unfortunately. My son was never able to enjoy it as batteries were almost 50- 75 dollars at time and we just didn't want to add more $ to this toy ,but now you can get them for around 36 dollars.
1079626
Sorry but you have to test The circuit maybe The battery is dead try with another battery. Mine is weak it only light 3 hours.
931479
If you remove the battery, there should be a plastic strip underneath it to be removed. Once you do that and replace the battery, it should turn on. Hope this helps!
1075806
Try a different battery than the one that was in it and the one you replaced. If that doesn't work make certain the 2 posts are inserted as far as they will go. Now, a problem my niece had, on the wheel with all the balls. Make certain they are equally spaced. I think if the balls are to close together it throws the balance off. One wheel will turn to allow you to do this. If this doesn't correct the problem send it back to Amazon. Note: I stopped using mine because a battery only lasts about 3 months and there is no on/off switch for times when you don't want it running. It's a bother to always remove the batter. Try a different battery than the one that was in it and the one you replaced. If that doesn't work make certain the 2 posts are inserted as far as they will go. Now, a problem my niece had, on the wheel with all the balls. Make certain they are equally spaced. I think if the balls are to close together it throws the balance off. One wheel will turn to allow you to do this. If this doesn't correct the problem send it back to Amazon. Note: I stopped using mine because a battery only lasts about 3 months and there is no on/off switch for times when you don't want it running. It's a bother to... » Read More Try a different battery than the one that was in it and the one you replaced. If that doesn't work make certain the 2 posts are inserted as far as they will go. Now, a problem my niece had, on the wheel with all the balls. Make certain they are equally spaced. I think if the balls are to close together it throws the balance off. One wheel will turn to allow you to do this. If this doesn't correct the problem send it back to Amazon. Note: I stopped using mine because a battery only lasts about 3 months and there is no on/off switch for times when you don't want it running. It's a bother to always remove the batter. « Show Less
1983168
If it won't turn on as usual, I recommend taking the batteries out for a minute, reinstalling them, and going through the tare process again. (I believe this is just stepping on it to wake it up, then stepping off before it locks on your weight to allow it to balance to 0)
886325
Ensure the batteries you tried are new, try resetting the unit. If that still doesn't work send it back for a new one. We have had our for 5 years, I believe we did have to send it back for a new one and have had no problems since!!