the door starts to open and then goes back again, if I push the door it opens all the way?
1004654
Try turning the "up force limit knob" clockwise to increase allowable lifting torque and inspect door for straightness and rollers and tracks to make sure they roll smoothly.
1004655
Both of the previous answers are good...try adjusting the "up force / opening force first as it is the easiest, fastest troubleshoot. Go to your manufacturer web site, type in your model number and look for additional troubleshooting information, including the original manual that will explain all troubleshooting procedures. After all adjustments you should re-check the "down force" for guaranteed safety.
1004656
If you have a liftmaster or chamberlain with the plastic gear drive take a look at it and see if it is stripped. Sometimes when the chain is tightened it puts too much pressure on the big gear and concaves it. Thus the door might start but the gear would slip and not go all the way up. The other thing to check is the up power adjustment.
2003705
You have installed it wrong. Mine did this and I went back and read the instructions and I had the mechanism inside installed 180 degrees off. Reinstalling it correctly solved the problem. This feature (pushing the logo button) allows you to lock the deadbolt without entering the combination and it should only work once for locking the door. If it works all the time anyone could walk up to the door - push the button and open the door. Please check your installation.
1524827
I just went and opened mine and the holes that were drilled to attach the hinges for the door only occur on the one side -- so I am thinking it only opens one way
1049290
Make sure you turn the handle to the left.. You would think you would turn it to the right but it open when you turn the handle left.
606031
Mine did the Same thing. If you open it careful you can just push it back out
997033
If you haven't tried already, you need to turn the handle while you close the door. The bolts are supposed to go in. Have you set the new code? Perhaps there is a battery issue?
1634748
I've had this happen too. Opening and closing the opener and going through some simulated removals usually puts the unit back in sync. There's a pin that locks and unlocks the spiral that gets out of sync.
1052806
Hi Nancy. Once that door drops (closes) - it isn't opening up, being pushed in, out - or other wised open; unless done so with the collar - or manually through the panel.
2139281
I did not have this problem. It sounds to me that one of these things is likely: 1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect. Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
1589468
There are two keys each for a specific keyhole. Place the right key in each and turn. Should open. Hope this helps.
1291966
Along with what everyone else has said about using a screwdriver and hammer, try opening the door slightly. When the door is closed there is more pressure on the pin than when the door is slightly ajar. Good luck!
1225000
It might happen if the doors are not installed properly. Simply adjust the hinges should solve the problem.
997037
Sounds like either something is blocking the door OR the bolts are not fully open. When this happens with my safe, I re-enter the combination & turn the lever to open. Hopefully you can then close the sale & turn the lever to lock.
1651502
You have to pull the door handle all the way to the "up" position, otherwise it will fall back down and lock.
2275827
Hello there, if you stand in from of it it opens from right to left.thank you . hope this helps
178786
No. Only the door opens. Maybe you'd be able to build an adapter or modify it?
568520
I had a similar problem. Turns out it was installed correctly. In my situation, all I had to do was first turn the unlock lever AND lift the gate at the same time to open. Not very intuitive at first and not explained well in the instructions, but soon became second nature.