Our bottle arrived hot, in the mail truck. Will this hurt the product?
1025716
Dear Valued Customer, No, this will not damage the product if it arrived hot. Thank you and have a great day. DrVita Customer Service
790751
We have left this in the truck in mod hot temps (80s) for several weeks w/o a problem, but when it started getting into the 90s, we brought it inside. I don't trust it for a long period of time in extended heat.
724864
Yes, that is normal. The hot liquid inside will warm the air between the inner and outer layer. The warm air will warm the outer layer of the bottle and you will feel it. That is how it insulates and keeps your hot liquid hot for up to 12 hours.
519644
It was 110 Degree's today in Las Vegas. my jar of cream was ridiculously hot when I took it from the mail box. I have the same concerns!!
227722
I would shake it up well before you use it. And just make sure you're rubbing it in all the way and not leaving it too heavy anywhere. If you think it's a bad bottle though, just ask for a replacement.
1088052
Not at all. It clouds up when it gets cold which probably happens in the shipping trucks. I'm just finishing up my second delivery of 6 bottles and have to order more. Good stuff.
2151863
It tells you right on the bottle the temp that it needs to stay at. Generally speaking it would be just fine during transport as it is transported to stores not refrigerated.
508265
Only when outside temp is 70 degrees or cooler. It is delivered UPS and their trucks get hot inside.
973139
Bottle says, "Do not expose to heat or extreme cold or store at temperatures above 120 degrees F."
760944
Mine had a chill pack that was shipped with it. I would still liked to have seen it insulated as I can see it sitting in the sun in the delivery truck with temperatures easily exceeding 84 degrees F. I threw the chill pack out so I don't know if it was a chemical endothermic type or not. If it was just frozen the latent heat of formation should carry it through one session of high heat early in the journey.
2110205
Linda..we keep heat sensitive products refrigerated until shipping and ship them with an ice pack
1807281
I know there are products that maintain the temperature at a safe level, such as small filled pouches with dry ice. I think this is how most shippers will use when sending their products.
1596169
No! That is absolutely NOT normal. It must have leaked (this happened to me once). Contact the company through amazon and they will send you a refund. They need to figure out a better way to ship these bottles to prevent leakage!!
60908
My guess is no. I'm pretty sure that the main ingredient is flammable and the bottle is bigger than 3.4 oz.
914861
All I know the box says not to expose to extreme heat. It may have be damaged unless the package was insulated. Try a roll and see what happens. I keep my film in the fridge.
2062290
My guess is no. First off, you would probably damage the bottle, and second, the bottle is so well insulated that it would probably take a long time to get the snow/ice melted. I have heard of people in AZ and other warm states talk about how iced tea, or ice water will stay for hours in their Hydro Flask in a car well over 120 degrees (they even said the bottle was too hot on the outside, but still had ice inside). Now, is it possible? I think it could be, so if you are only concerned about using it emergencies, I think you are okay. Otherwise, I would purchase a small tin cup or something to add to my pack in case of emergencies.
111629
Mine wasn't shipped in a thermal envelope, nor with a cold pack. It was shipped from Las Vegas, where the temperature was in the 70s. Imagine how hot it was in the shipping truck! I'm returning it.