The seat of the duet I bought broke in 2 parts after 2 months after daily use. Has any other buyer had this problem?
1001920
No problem with mine, but the seat is not used often. I can't remember the weight limit, but I only weigh 170 lbs.
1001921
Our seat broke in two as well. Now I'm trying to find a replacement seat. Belen Samper, did you ever find a replacement seat? If so, where and how much did it cost you? Thanks for any help.
1001922
Our seat is still intact after about 1 year. However , the seat is rarely used. I'm sorry that happened to you. Dad is very light as well. He is finally gaining weight and is now up to 145 lbs.
1644556
I've had four of these chairs. Each of them have at least one broken joint. If you find a replacement, I'd love to hear about it. I went old school and just fixed it with duct tape. :-D
892938
Oh gosh, sorry, I really don't know if you can buy a part replacement...but it seems very sturdy and I pretty much use it everyday and so far nothing has broken etc. - another customer has helpfully provided an 800 number below so I hope that helps you.
2270203
We have had ours in daily use for months. No problems. I would contact the seller and see if you can get a replacement. If you don't get satisfaction make sure to leave feedback. I would expect the seller to be reasonable if you have not had it too long.
1743883
Have the same problem with mine. I agree with the others....still like the seat. Perhaps we should contact the company and they will modify the design.
1626615
I'm sorry to hear that! I haven't had any problems with mine at all! I use it daily and it's just as good today as the day I got it!
1446243
I think if I can get the seat stabilized it will be comfortable. Have tightend the screws as noted above. Up/down movement has stopped, but the seat still moves left to right when riding. Anyone else having this problem?
1824109
I've had mine for a year & a half and haven't had any problems. I even moved & had to take it all apart & re-assemble
97564
I haven't had to replace the seat. I'm sure you have to order it from the company that made it. Also there is a water filter that must be replaced periodically.
1450439
the answers given by others are similar to mine get a new seat and replace this one works great
1223618
I would contact the company and see if they can do anything for you. I've had mine for quite a while and have had no issues and I use mine everyday.
1626087
thanks Nadine for your comment. I never fixed the chair. I gave it away to a friend, hopping that she can fix it and use it.
1629253
I know if it is delivered defective, you can return it. I don't know about long term warranties. My daughter has had the chair for almost a year and has not had any trouble with it. In fact, she loves it.
19543
I do, the plastic rim has ripped and I can't find anything to replace it with... only 2 months since I bought these, and may have to buy new chairs...
432542
I hired a handyman to do it when I purchased it ,then the Handel broke and customers service told me that I needed to ship it to them for repair..Then seat also cracked so we got ride of it total ..
1101648
Mine was defective. First time I sat in it the back came off, and I broke 2 ribs. Be careful!
1290439
WOW-yes I do, I really had to look. I wonder what that is all about. I love the seat, works great. I have them on my other toilets, but I bought them somewhere else and paid around 90 for each. I have had mine for a few months now. Keep me posted as to what you do. I will contact the seller myself....Thanks