when i used the ink cartridges the printer keeps reading empty, so i tried another one and the same result.
1002627
I had the same problem the other day and I found it was my fault because I had pushed the cartridge in too far. When I pushed in into the slot very lightly just until it clicked it worked fine. The original cartridges were harder to push in than the compatibles...no problem since and they print fine.
1002628
Sorry to hear about your problem, I never had any problem with mine recognizing the ink cartridges. I have ordered 2 different package deals and they both have worked. I would say that you have a problem within the printer itself. To have it fixed would cost more than getting another one. Unless it's still under Warranty.
1002629
On the side of the cartridge that is pushed into the slot, there is a small window where you can see how much ink is in the cartridge. If you cannot see any ink inside than the cartridge is empty. If you can see ink sloshing around, then the sensor inside the printer is not seeing that and incorrectly saying it's empty. You can try and tape a piece of paper over that window and see if the printer now sees ink in the cartridge. If that doesn't work, then you might try to buy a "real" Brother's ink cartridge and see if it does the same thing. If a "real" cartridge doesn't work, then it's probably time to buy a new printer. On the side of the cartridge that is pushed into the slot, there is a small window where you can see how much ink is in the cartridge. If you cannot see any ink inside than the cartridge is empty. If you can see ink sloshing around, then the sensor inside the printer is not seeing that and incorrectly saying it's empty. You can try and tape a piece of paper over that window and see if the printer now sees ink in the cartridge. If that doesn't work, then you might try to buy a "real" Brother's ink cartridge and see if it does the same thing. If a "real" cartridge doesn't... » Read More On the side of the cartridge that is pushed into the slot, there is a small window where you can see how much ink is in the cartridge. If you cannot see any ink inside than the cartridge is empty. If you can see ink sloshing around, then the sensor inside the printer is not seeing that and incorrectly saying it's empty. You can try and tape a piece of paper over that window and see if the printer now sees ink in the cartridge. If that doesn't work, then you might try to buy a "real" Brother's ink cartridge and see if it does the same thing. If a "real" cartridge doesn't work, then it's probably time to buy a new printer. « Show Less
1002630
maybe a reboot --if i recall--when there is an error --the brother's instuction manual recommends you to rteset it by opening tge complete top lid and then close it to reset or to be sure --check your manual on reseting it. might solve it--worth a try.---good luck
2002590
Hello, I purchased this set of replacement ink twice. The color ink worked OK but the black failed after printing at about a quarter of use. I went back to Kodak. I asked for a resolution of my problem with no success.
506410
In my experience, unless the printer is just not printing, the sensor may be the problem. I use 2 different laptops, one registers fine and the other says cartridge is empty, however it still prints. But, Amazon is REALGOOD about returns. Hope this was helpful.
678719
If the printer recognizes that the cartridge is installed it may be that the ink jet nozzels are clogged up. Go into the maintenance menu of your printer and do a deep-cleaning of the print heads. Also press the reset/stop button on the printer for 10-12 seconds. If this doesn't work, the cartridge may not have gotten completely refilled or the ink they used to refill it is of inferior quality and is drying out. There is no way to determine exactly what is causing the problem other than taking the cartridge apart in a lab enviroment........
1741926
If you haven't already, double check your installation -- that they are correct cartridges in correct spots. Perhaps you have dud cartridges. Try exchanging them for a new set. We have replaced our cartridges with no problem.
1190156
I had the same problem, I took them out and then put them back in again. Once I did that a couple of times then a question mark appears on the front screen, but the printer will print it won't acknowledge the cartridge cause it is a refurbished one, but the printer will print. Try that and see if that works for you. Hope so :)
847078
I had that happen. I had to take the ones out I had in. put different ones in. Then later when I put the original ones that didn't work- they worked. It had something to do with how the cartridges snapped in.
1341701
That happened when I was down to my last cartridge of ink for the printer... I ended up just buying a new cartridge and it was printing again.
1026194
Reset ink cartridges then run maintenance on nozzles..Also see in printer utility that u see the new cartridge is installed.
1678447
make sure all plastic and wrapping is off each cartridge and if still not recognized then go to settings on ur printer and preform Maintenance, it should clean everything and it will help it read the cartridges.
433871
I went thru the same thing. Contacted the seller and they sent me new ones and I had the same problem. I'm not happy with the cartridges OR my printer. Wish I could give you more help.
1220366
If the black is not empty, it will print in black even with one of the colors is empty. It seems all ink is expensive. Sell the printer cheap, and make your money off the ink.
1741925
My first set of OEM ink cartridges did something simliar. I had to run the "print head cleaning" utility like 5 times before all the colors started to show up. Maybe the ink primer in the print mech is not working properly.
60401
I had the same issue. I took the ink out, shook it and unplugged the printer and replugged it. Good to go. Hope it works for you.
2221932
After only a few copies, the black cartridge was empty and the color cartridge showed low ink. My printer is only a month old. I did a deep cleaning and still had the same results.
1529934
I called the seller and the answer that they gave me was to just wait until the printer says the cartridge is empty then remove it and replace it. You have to physically check the cartridges to see if there is enough ink.
359894
try taking the cartridge out of the printer and wipe the edge where the ink comes out with a damp tissue to get the ink flowing again; I have this problem with the color cartridge