I can't get the bike to turn on. It's been charged and nothing. I bought this for my grandchild and I'm not able to give it to her. Can someone help?
996260
Most people have trouble figuring out where to plug in the charging cord which is under the seat. The start button on mine in on the panel that looks like a dash board between the handle bars. Good luck. My grandchildren enjoyed theirs. Make sure the wires are connected well. There is an instruction video on UTube.
996261
The only suggestion that I can make is to trace all the wires and make sure that all the connections are tight. If the battery is fully charged it can only be a loose wire someplace or a defective switch.
1249974
I just got a response back from the selling company saying that the battery DOES NOT need extra components, and that the malfunction was most likely not the fault of the battery. I'm taking the bike and the suspect battery to a mechanic tomorrow morning, and I'll be back with more information tomorrow evening.
1298335
Hi Kelly - can you tell me when you originally purchased your smart cycle? I purchased on too and have had the same problems, but they will not send me a new bike. Thanks, Dave
1497904
Wish I could help. Got mine for my grandson last Christmas. It worked right away, was a huge hit, and a year later it's still working. Sorry I can't offer any advice.
1652726
Call the company if it doesnt come back on. Ours had to be returned - we paid the postage. In our case it was several months before it was replaced. Good luck. The replacement has been working great.
1410076
oh man, I wish I had found these posts before ordering one of these as most of the reviews are positive. It's on the way, should I just immediately send it back and eat the shipping charge? I wouldn't be surprised that these are on sale now as Schwinn prob has fixed models out now. I am assuming that if I keep this bike it will crap out shortly. If I do keep it, should I immediately call for the new motor and then the control panel before even using it? Will the original motor work with the new panel? uggggh. not looking forward to this. Any chance we can convince you to put up a website with pics of the fixes?? ; ) oh man, I wish I had found these posts before ordering one of these as most of the reviews are positive. It's on the way, should I just immediately send it back and eat the shipping charge? I wouldn't be surprised that these are on sale now as Schwinn prob has fixed models out now. I am assuming that if I keep this bike it will crap out shortly. If I do keep it, should I immediately call for the new motor and then the control panel before even using it? Will the original motor work with the new panel? uggggh. not looking forward to this. Any chance we can convince you to put up a website... » Read More oh man, I wish I had found these posts before ordering one of these as most of the reviews are positive. It's on the way, should I just immediately send it back and eat the shipping charge? I wouldn't be surprised that these are on sale now as Schwinn prob has fixed models out now. I am assuming that if I keep this bike it will crap out shortly. If I do keep it, should I immediately call for the new motor and then the control panel before even using it? Will the original motor work with the new panel? uggggh. not looking forward to this. Any chance we can convince you to put up a website with pics of the fixes?? ; ) « Show Less
1070116
My son ended up taking the bike to a bike shop and paid about $75 to have them assemble it. Also, one of the tires was defective and had to be replaced. The brakes squeal a bit.... But the bike shop lubricated everything that needed it and got it in ship shape condition. I contacted the seller, through Amazon and they did refund the extra expense....but I don't think I would count on that. It took a bit of haggling.
1476186
I have the same problem. I bought two and they both have the same issue. I feel I was sold defective products, my grandkids NEVER got to ride the junk.
567026
Sorry, we had no trouble at all with this bike, either upon shipment, during assembly or during usage. I suggest you take it to a good bike repair shop in your area and ask the question. Good luck!
1795683
I forgot. I had bought it for my grandmother, and she had turned it on. Maybe there is a small button on it somewhere or a small hole, like it is with certain kinds of electronics. If there is the small hole, you probably can get a small piece of wooden object, stick it in there for a few seconds, and it should turn on. I hope that answers your question.
1616887
Sorry, I wish I could help, but our cycle worked for two days and nothing seems to repair it. The worse purchase I have ever made.
2247215
make sure it is charged. if it is, contact the company and they will repair it free of charge. i had a problem with mine not charging and sent it back. they fixed it and i've not had a problem since.
513127
Same thing happened to me and I had to take it to a bike shop. Turns out it needed a washer between the motor face and the cassette/freewheel to prevent it from locking up. The kit did not come with this washer or instructions that it needed one.
1489600
I have no idea why it happened, I've had mine more than a year now, and didn't notice anything. Does your bike still work, or is just making sounds?Check the belt, maybe it came off or is loose. If it doesn't sound like a loose belt that you can fix on your own, - contact the seller. If anything, - you still have time to return it back, and the bike comes with 1 year warranty (if I'm not mistaken).
48634
I bought one for my youngest grandson 2 years ago. I didn't have any problem with the battery charging but power cord did have a connection issue in the other power connector. Also the actual bike broke in half my grandson was only 2 and was under the weight limit as he was only 22 lbs at that age. You're right its a dud!!
1220690
We installed the new battery and when we started pedaling the display came on. If you've tried pedaling and it didn't light up, I'd start by checking to see that the voltage at the battery is good and if it is, there may be another problem.
435750
Add me to the list - not sure when it started, a few weeks ago we noticed it b/c we charged it and then it was dead. Figured it got bumped in wife's purse or hadn't charged long enough but now I've been trying to charge it and see the on/off cycling going on. No answer, just sympathy and hope for a fix!