The futon looked good at first glance late November last year. But the stitching has been ripped in many areas. How can I get help for this?
991211
My futon is also ripping apart at the seams....so disappointed!!!!Have not had it a year yet
801213
My cloth ripped late last summer & I have been looking for a simple replacement with no luck...the frame is in great shape and I don't want to spend the money for a new hammock if I don't have to. Any help would be appreciated.
951237
I trow away all paper that came together with that blanket . Only thing I remember that this company in CA. I'll look for the name of the company and I'll let you know. One more thing about that duvet it is nice , but the wool indide shifts from edges to the center after a while use.
1070379
You can try more bedding material (deeper). I have three in the habitat and never had an issue with any leakage. Check for holes or cracks in the material too.
1285972
Good luck! My table showed up with the ends all beat up. I reported the situation to the company and never received a reply from them or Amazon. No longer buying furniture from Amazon.
1264169
You may be able to get an upholstery needle and heavy duty thread like buttonhole thread and sew it back together if it hasn't gotten to far. If not that, try a tailor shop or alteration shop to see if they will mend it for you.
1515784
Mine is starting to do that too. I would imagine just getting a seamstress to bond it better on the bottom.
166367
So I'm in the same boat looking for sisal fabric to recover my post... I don't find anything, which is a bummer, but I'll keep looking as I can't see spending another $40+ on a new post when this one is just great for balance etc. I've taken off the ends and it should be easy to recover if I can find something to work. I may just have to find a cheaper rug with sisal or a tightly woven fabric of another fiber and use that. Sorry the company hasn't moved ahead in that direction to provide an option other than buying a new post. Economics I suppose...
2185381
Not much! I bought the bed in February, and had a problem the first time it was used. I am trying to get a replacement, but not sure if I will. I will post if I do.
723953
Email WPIC Store - Customer Service at service2@wpinnacle.com. We just got a replacement cover from them. Our cover lasted three years and it started tearing because our neighbor's cats liked playing on it. Our gazebo is doing great, otherwise. We like it so well that we ordered two covers, just in case because we are confident the frame is going to last for a long time.Maybe we are lucky in our weather, we live in the LA area so we don't experience extreme weather, though the gazebo has done well under strong winds.Good luck!
86555
No, you definitely want to buy another cover. A standard futon cover goes on easily.
1636687
I know most furniture companies have a number you can call to get replacement parts. Try looking in the instruction manual.
1454025
For the most part, the bed I purchased is holding up; however, the trundle fell apart.
2124952
Contact them directly. They have a modified part now and will be sending the whole new piece to you (more than likely) they did for me when my hammock didn't line up properly.
801214
The material on mine ripped as well. I am not having any luck finding replacement of just the material.
602010
We have a lifetime warranty on our product which covers workmanship on the encasings. Which includes the fabric wearing thin, zippers breaking and seams coming unraveled. Please contact our company through Amazon or call us at 1-877-771-3322.
332144
Hey Bart, sorry to hear about the tragic end to your cord but there are two options. It sounds like it wasnt a warranty issue so you have two options. Contact the manufacturer who's info should be listed with the manual. But I would contact amazon because their customer service has always been outstanding when ever I've had to deal with them. See if they have any returns that may have had problems with the blanket but not the cord. Since its a return or "used" item you might be able to purchase it.