Has anyone encountered the Error "failed to create account" during the app setup process?
997112
Yes, I did and we had to call customer support to get it to work. My husband called so I am not sure what the problem was, but I do know it was a short call and it was taken care of quickly.
997113
Yes - we did. It will be most efficient to call tech support. We spent a lot of time on the phone with customer service tech support when we first set up our system (we bought 3 different hubs before we got one that worked). The "new style" square hubs were all bad. Once we got the "old style" rectangular shaped hub from Amazon, all issues were quickly resolved. Support was always patient, knowledgeable and very helpful. Once we were finally set up, our system has worked great since.
684004
I am having trouble updating mine. I keep getting an error. I've tried a couple of ways, but nothing has worked.
997669
The box I purchased was ready to go but I did experience another box that wasn't. It was very difficult to add apps because of the lack of information. I don't know if it was because of a different seller of the product.
349919
No luck yet...I've even tried rebooting. I guess the next step would be to doctor it, in case some other app update somehow affected it.
1118784
Same issue. Went online to website and setup an account that way. Went back to my roku and hit try again and went right to updating software.
636237
i've had so much problems with login every time i tried. i'm thinking to give it other use!! i bought it due to disccount!
1997295
I haven't been able to register. I bought while wintering in Arizona and have no access to a computer can you help
860785
Answer here...im having the same problem who can I call about the install process
1517251
I've only connected with iOS devises. Make sure they are both in discover mode.
486903
I also received the same error today when I tried to activate free map updates using activation code.
780632
I agree with Donna. The ONLY way I could make this error go away was with the 1.5 patch. Just look for it in Google, download, and you'll be fine
1669156
No, I called Geek Squad since they did install. They called store and set it up. Took in receipt, made swap, no issies. I did ask for a report of the findings, but not holding my breath for that.Good luck.MD
927014
i was never able to register the launch tech, they sent two of them and both said that the code to register the product was not valid. i sent them back and gave up. i was using my iphone 4gs and had no trouble downloading the app. without the product registered you can't go any further. i was hoping it would be a handy tool, the only tech help was a hong kong phone number.
549518
Maybe some clerk mistakenly marked it for some reason, did you install it and try it yet?
317904
If you figure this out please let me know. I have tried everything and cannot add any apps that already there. I hate this stupid thing and wish I had never bought it.
1267479
Yes, but technical support help me set it up. Unfortunately, it took an extremely long time to receive that help and I've had to call twice to get it done properly (waiting several days each time to get assistance).
1589270
you have to create a username and password to be able to use. That was what I did for my daughter before she could be able to use it. I hope this answer works for you. God bless