My scale worked fine for about a month, but now it doesn't give me a reading until I step off the scale and the reading is way off. What to do?
999464
I would contact the company at Kensington.com or at their contact page - http://www.kensington.com/kensington/us/us/s/1553/consumercare.aspx Replace battery?
999465
I would get in touch with the company. I had a problem with mine and they sent me a new one without a problem.
999466
You can either call Amazon to talk about this or the company that manufactures the scale. Try to see if there is an off or reset button on the scale. The scale comes w/ 4 AAA batteries. Batteries that are provided usually do not last and I don't know the strength of the batteries that come with the scale so maybe you should try changing the battery first.
999467
You might try rebooting the unit by taking out the batteries for a few minutes and then re-inserting. Be sure to re-zero the scale afterwards (and any time after you move it), and that it's on a hard surface (not carpet, for example).
939590
You have to stay on the scale until the gauge thing at the top goes all the way to the right and then it will start displaying all the additional information. If you step on, the weight is displayed and then step off, the scale doesn't have time to calculate the information. You also need to stand still.
1146072
I often leave my scale powered on until it turns itself off, and the weight (even measuring in grams) remains zero. A couple of ideas: 1. does your unit turn itself off after a minute or so? If not, that's probably a sign it is bad and should be replaced (for free IMO), 2. have you reset the tare by pressing the power button (not enough to turn it off) and seen the weight continue to increase? Again, just my opinion, but it sounds like MIRA should replace your unit for free, though I'm unsure how long you've had it, so that will factor in. Good luck.
1664415
To weigh yourself, tap the top of scale with your foot, wait until the display reads 00, and then stand on the scale. Be as still as you can, and in a few seconds your weight will register. If you move too much while you're waiting for the reading, you will get an error message. Get off the scale, wait until the message disappears, and try again. If the batteries are almost dead, you will get an error message as soon as you tap the scale.
547885
The scale calibrates when it turns on. Just turn it off, and then turn it back on again and you should be set. Also, contact Ozeri if you still need the instruction manual.
130888
I have two of these scales and love them both. Have not had a problem. You have a defective product and should request a new one.
187556
My experience has been that the number moves around quickly until it has calculated the precise weight - - but then it stops. Is your scale on a flat, hard surface? Please think about calling the EatSmart Products Team at (201) 465-4381 for help. They state that they are there to help.
305656
I rarely just step on it. If it happens to be down and the screen is not on I will tap it with my foot on top of the glass wait for it to settle to zero then stand on it for my measurement.if that dont work isvthere fresh batteries in it? New in the scale package dont mean fresh
1355307
I have been using my scale plugged in. So I tried with a 9 volt battery and it worked fine. Try a new battery. I tried it with the plug attached and not. Worked either way for me. Good luck!
236768
The scale does not do well with small changes in weight. If you were to trickle you would need to tap the scale to give it a couple of grains of change before it will register a new value. I am not sure if its a sensitivity issue or I was just impatient with waiting for the screen to update. If you trickle you would need to lift the measuring pan up and set it back down again after you toss a little powder.
1590378
My scale has worked flawlessly. Make sure there is no stress (e.g., pulling to one side) on the power plug that goes into the scale. Also make sure that the plug is fully seated.
130890
There is something wrong with your scale I have two both 1st on scale are correct I would send it back for an a new one once you get it back you will love it.
212890
Are you sure you have working batteries in it? I'd check that first.You also have to stand on it a few seconds before the numbers appear.It initially should be set by standing on it until it starts toregister the weight and, then, get off it and wait for it to displayO. You can then weigh yourself. If you move the scale at all, resetit. Also, it really needs to be on a flat hard surface. (Don't recallwhether the scale came with a tab that needed to be removed for thebatteries to work or not but, again, I'd check the batteries first.)Finally, the display is not baclit, so needs to be viewed in areasonably lighted area. Hope this helps. Are you sure you have working batteries in it? I'd check that first.You also have to stand on it a few seconds before the numbers appear.It initially should be set by standing on it until it starts toregister the weight and, then, get off it and wait for it to displayO. You can then weigh yourself. If you move the scale at all, resetit. Also, it really needs to be on a flat hard surface. (Don't recallwhether the scale came with a tab that needed to be removed for thebatteries to work or not but, again, I'd check the batteries first.)Finally,... » Read More Are you sure you have working batteries in it? I'd check that first.You also have to stand on it a few seconds before the numbers appear.It initially should be set by standing on it until it starts toregister the weight and, then, get off it and wait for it to displayO. You can then weigh yourself. If you move the scale at all, resetit. Also, it really needs to be on a flat hard surface. (Don't recallwhether the scale came with a tab that needed to be removed for thebatteries to work or not but, again, I'd check the batteries first.)Finally, the display is not baclit, so needs to be viewed in areasonably lighted area. Hope this helps. « Show Less
1085214
Did you test it using a new pair of fresh batteries? Maybe the installed ones are not good (even if they came as new with the scale). Hope this helps
1864902
tap the scale lightly until it reads 0. let the scale turn off. that should recalibrated it
1364032
I bought this scale January 2010 and it worked wonderfully until 2 weeks ago. Now I can't get it to register. I have replaced the battery and wiggled the pads on the bottom. Any suggestions?
1994439
There is a small button on the back of the scale. Looks like a tiny reset button.