How can I tell if I received the genuine product and not a counterfeit version?
992860
After reading all of the confusion regarding counterfeit products, I called Nutraluxe directly. The company representative told me that the lash enhancer product can be written in all capitals followed by MD, or in little letters without the MD. She said that they have had different versions of this product (same ingredients, different writing). Also, overseas the MD is not allowed to be placed on the product. The product may have a complete plastic shrink-wrap or just a oval sticker placed between the tube base and its lid. I hope this helps.
992861
I'm not really sure how to tell. I usually just go by all the reviews and make sure the seller has a really good rating. I always look up the product on their website and try to check out the pictures and packaging. The packaging must be sealed.
992862
I'm not sure how to answer this question. My girlfriend used this product and her eyelashes are beautiful - longer, thicker and darker. I have now been using it for about 4 weeks and I am beginning to notice my lashes are longer and somewhat thicker. I believe in this product. I hope this helps.
429769
Buy directly from Amazon & not a 3rd party seller. That's the only way to be sure it's genuine.
1316038
As far as I know, it's the genuine. I have one I bought from Amazon and it appears to be the "real" one.
334347
After going back to the sellers site it appears to be the same one I received. Mine was ordered and received June of 2013. It is not a Chinese knockoff. I saw the one review that stated it is...I don't know what he received or ordered but mine is the real deal.
1679139
I haven't received it yet, so I am not entirely sure. I've been using the product for years and assume that I will be able to determine whether it's authentic when it arrives. Also, other customers have given this seller a good rating, which is a positive sign.
2051915
Personally, The one I have looks exactly like the picture. I don't know much about fakes, but as for me, I check product and reviews before buying any product.
1545174
It's supposed to be genuine. I'd order from amazon directly to avoid getting scammed.
1733627
Nasser, I do not know for sure but it came to me in the original box so I suspect it is genuine. It works well and feels and sounds like the original I had before this one.
1064691
If it is sold and fulfilled by Amazon it is authentic. If it is sold by someone else and only fulfilled by Amazon, you don't know what you are getting. Mine was from Amazon and is authentic, love it!
1711823
I'm no expert on counterfeits, but the product works well and it has the logos and website of LensPen on all of the items. I believe it is authentic.
522325
I face the same problem. I believe some sellers under this product sell the counterfeit item, and it's not identical to the product image shown on the product page. I already contact customer support. Be aware of this issue.
1008893
The markings on the battery compared with the one that came with the camera are identical. I have no reason to believe that the purchased one is not genuine.
1801499
As far as I can tell it is genuine. The packaging and scent all seem real. I have seen no red flags.
1643410
If it's a counterfeit, it's a really good one. One way to tell (so I've read) is the lettering on the genuine one is engraved and the counterfeit ones are just stenciled. The one I received is engraved.
416675
Is this real or a copy? How do you get in touch with the manufacturer if there is a problem up to year warranty
776137
The one I ordered on here is legitimate. My fiancé loved it, read the review prior to purchase, that may help. �
175343
You should ask what ever seller that you are purchasing this from and not post here. I would suggest buying direct from Amazon as you would be less likely to get a counterfeit product.