paper jam tray 1 anyone have problems with this? it is not the paper or any fragments of paper and the guides are all in the correct position. it souunds like it is trying to feed but can't. help! paper jam tray 1 anyone have problems with this? it is not the paper or any fragments of paper and the guides are all in the correct position. it souunds like it is trying to feed but can't. help!
1015714
The belt unit, drum unit and waste toner basket are considered replacement parts and are not covered under the warranty but you can purchase them from brother. I had to do this, then read the manual and you can reset the usage. You can keep trying to use it as is but will eventually have to replace the parts.
1015715
I finally called a copier repair person for this problem. He had a easy, but counterintuitive, solution. Clean the paper feed roller with WD40. He explained why it worked (which I don't remember), but it certainly did work. Wipe off any excess of course.
1015716
Hi Candace,I am running into the same problem. What parts did you have repaired or replaced?
1015717
i had paper jam on tray 1 problem until i replaced a MP paper feed roller, which costed about US$12, easy to get it anywhere on internet, now the machine works very functionally, have been using 9840CDW for 4 years, unlike some big brand name color laser duplex printers, each part of this machine can be changeable, so you can just fix the problem you have, and don't have to buy a new one. why not?
1015718
Brother MFC-9840CDW Color Laser Multifunction Center with Wireless Interface and Duplex
1015719
I ended up having it repaired but was able to temporize by cleaning the rollers on the feed tray.
1015720
I had the same problem. It just wouldn't feed. I inpected the paper and found that the top corner was slightly curled. I replaced it with brand new paper from a ream, still it wouldn't feed. I tried it over and over. I used a flashlight to see if there is any paper left inside the printer. I found none. So frustrated after wrestling with this problem for an hour, I shut off the printer and turn it back on. The problem went away. Who knows what really went wrong and what fixed it.
1015721
WD-40 worked like a charm. Put about 3 drops on each roller above the paper tray, dried with a rag and printer works perfect.
173733
i had that problem for a while but just kept raising the tray and pulling and it would come out, or jockey it back and forth. i no longer have the problem though. make sure it is on a flat surface.
899700
It ia a bit of a pain.Cut the edge of the paper roll. Then push it in as far as you can but make sure the edges don't curl. While holding it in push the feed button.Good luck.
1687886
What is the problem exactly.Put paper in it first. Then print something, put legal size paper in it and print a legal size paper. Try that first. Mine just worked
403502
Paper will not go straight by itself. We have to guide its movement. Otherwise paper will get jammed easily.
2256344
I'm having trouble with the sand paper as well. whether it is an old or new sheet of sand paper, it just refuses to stay on... Anyone have some suggestions?
2172387
I haven't used this printer in two years, mine jammed from unknown reasons, and after many fruitless hours trying to get it repaired, I've moved on. However IIRC the dedicated photo tray, just under the drying tray, is sized for 4x6 paper. Open the tray load the paper and slide photo tray forward. The printer if it's working properly should then pick up the paper from that tray. Unfortunately, while trying to get mine fixed, I read many reports of the printer failing to pick up paper from that tray. If it doesn't work automatically there is no way to force it to use that tray. I wish I could be more help. I haven't used this printer in two years, mine jammed from unknown reasons, and after many fruitless hours trying to get it repaired, I've moved on. However IIRC the dedicated photo tray, just under the drying tray, is sized for 4x6 paper. Open the tray load the paper and slide photo tray forward. The printer if it's working properly should then pick up the paper from that tray. Unfortunately, while trying to get mine fixed, I read many reports of the printer failing to pick up paper from that tray. If it doesn't work automatically there is no way to force it to use that tray. I wish I... » Read More I haven't used this printer in two years, mine jammed from unknown reasons, and after many fruitless hours trying to get it repaired, I've moved on. However IIRC the dedicated photo tray, just under the drying tray, is sized for 4x6 paper. Open the tray load the paper and slide photo tray forward. The printer if it's working properly should then pick up the paper from that tray. Unfortunately, while trying to get mine fixed, I read many reports of the printer failing to pick up paper from that tray. If it doesn't work automatically there is no way to force it to use that tray. I wish I could be more help. « Show Less
1075939
That has not been a problem. A section of the printer just above the paper tray came loose and does not allow the tray to go all the way back among many other problems has caused me to put it away.
2136008
I had trouble at first too .. I think there are clear stickers/tape that hold the top and bottom of the tray together that you need to remove before it will open easily. Look very closely and see if you can find and remove them and then try again!
169826
This baffled me for several minutes as well until I figured out that you have to pull the paper tray completely out and then pull out the extension on the back of the tray for legal size. Then adjust the green guides accordingly and fill the tray with paper.
1952199
Maybe you have a problem with that specific unit or the pack of staples you have in it. I never had a jam, it was great for stapling over 100 booklets that I had
1384982
I had a similar problem, and discovered a tiny piece of paper blocking the paper entry slot. I was able to remove it by passing through the paper entry site a very thin piece of plastic sheeting back and forth through every area of the entry slot to push out, what I then discovered was the tiny piece of paper that was 'jamming' the 'roller from revolving and grabbing a sheet to print. It corrected the problem and my printing began again.
2083771
Since I'm not with the printer ... at father-in-law's house .. not sure. But if he was having paper jams I'm sure I'd have heard about it (see him almost every day). However, sometimes copiers are sensitive to paper direction. Try turning the stack over. In the past paper had to be put in the tray a certain side up and the ream wrapper actually had an arrow showing you this. If I find out more I'll let you know.
203745
Greg, that sounds like the problem we had. Something may have fallen into your paper feeder. I unplugged ours and gently shook it back and forth. It dislodged what was in it. Now it works great! Good luck!
308193
I still have the software on my comuter for this printer. Take the paper out of the tray. Grab the entire tray mechanism (photo and larger) by the back end of tray (printer end). Wiggle it a little, then press down carefully on the back of trays (printer side/not front) and see if it clicks into place. The "help" says this is for when the photo tray won't dis-engage, so try it. Maybe when you loaded it the trays lifted a little. Also, this printer seems to have an issue with overloading. Put the paper back in (don't go above the top of the paper guides) then slide in the guides till they touch the paper. See if the top tray will swing down. That's all the menu had, sorry. Hope it helps. I still have the software on my comuter for this printer. Take the paper out of the tray. Grab the entire tray mechanism (photo and larger) by the back end of tray (printer end). Wiggle it a little, then press down carefully on the back of trays (printer side/not front) and see if it clicks into place. The "help" says this is for when the photo tray won't dis-engage, so try it. Maybe when you loaded it the trays lifted a little. Also, this printer seems to have an issue with overloading. Put the paper back in (don't go above the top of the paper guides) then slide in the guides... » Read More I still have the software on my comuter for this printer. Take the paper out of the tray. Grab the entire tray mechanism (photo and larger) by the back end of tray (printer end). Wiggle it a little, then press down carefully on the back of trays (printer side/not front) and see if it clicks into place. The "help" says this is for when the photo tray won't dis-engage, so try it. Maybe when you loaded it the trays lifted a little. Also, this printer seems to have an issue with overloading. Put the paper back in (don't go above the top of the paper guides) then slide in the guides till they touch the paper. See if the top tray will swing down. That's all the menu had, sorry. Hope it helps. « Show Less
1623818
Mine did that and I did everything... Finally, I found it was the paper I got on special at Staples.... It was sticking up someway.... I switched to another brand... worked fine...
533454
I don't have that problem, however, pulling the tray out to fill it is very difficult. I am afraid it will break and it does not hold too much paper.