Received item. One of the two batteries will NOT charge. Would like to replace it. How do I go about using the warranty? No paperwork was included.
1181979
Same here, I bought two of these chargers, one was fine..the other one had a broken brass strip on it and the battery will not charge on that side. I was wondering the same, how do I get a replacement as this one is obviously defective. I don't want to have to go through the whole process of having to repackage it, sending it out again, and waiting for the replacement. I was very disappointed.
913220
Replacement batteries do not appear to be available. You might communicate with the manufacturer directly, but since these units are quite inexpensive, you might be money ahead to just buy a new one. Sorry.
748227
check out the website for free replacement batteries, I just qualified for two of them. Waiting to see if they really do send them.http://www.worxbattery.com/default.aspx
1683735
The paper work you got with your battery should tell you where to send it in to . You can also check with the person you bought it from.
1837714
you need to contact the seller requesting a copy of the warranty if you purchased the battery from the seller. otherwise you need to contact the manufacture directly. Explain the problem to the manufacture. Most likely they will try to work out something with you.
819407
Check batteries. If batteries are not problem contact company. I am unaware of any warrantee, but if you have proof of purchase and date of purchase and your appliance is not more than perhaps 90 days old you should be able to get it replaced. I am very satisfied withy my purchase and have had no problems using it.
2084878
Not sure have to probably take it into to radio shack or some place like that. I know the battery has a very short life. I have to re-charge mine almost every day even if it has not been used.
355040
Hey, I had a problem with one of the battery. It didn't charge too but he other is still working. I went to their web site and found there is no way in returns in this company. I had to suck it up and go to another company. Sorry, but it's how this company works with no returns even no way of contacting anyone. Hope this helps, tell others...
529736
just call them, they are a good company, they will send you a new one, I got mine at no charge. EE
872914
I've had to replace mine in the past. Sometimes they just stop working. If it was within 1year of your purchase, they should send you a replacement at no charge.
1364566
I need to replace one of the batteries. Unit was purchased in November 2014. How do I get a new battery? Floyd T
228792
Contact the vendor listed by Amazon in your purchase record. If it's under warranty, and the product was not abused, I'm sure the vendor will replace it. If you don't get any satisfaction, you'll have to pursue it through Amazon.
1612298
I did not look if there is any warranty because I think the replace one might be the same. It takes time and cost on shipping. The battery is heavy. I could not wait. I need the computer for my work. I had to run to the store to get the replace battery. T
1197270
Hi, I just located my paperwork on the trimmer. It has a 1 year limited warranty. You can mail your product prepaid to Wahl Clipper Corporation, 3001 Locust Street, Sterling, IL, 61081, to the attention of the Repair Department, with a note describing the defect and the date of original purchase. Enclose a check or money order in the amount of $6.50 to cover handling. I am typing this from the info on the warranty. They say they will repair or replace for you. Their phone number is (900) PRO-WAHL and email is www.wahl.com Just an FYI, have you checked to make sure the batteries are in correctly or have you tried to replace the batteries? It may be a stupid question, but you might as well check before you mail out the product. Please let me know if I can be of further assistance.
1848220
Love the power. However, the battery charger stopped working while it was still under warrantee. I took it to a qualified repair service months ago. The ordered a new charger. It has been months and I still have no replacement. The only reason I can use it is because the shop gave me theirs.
2072923
I called WORX and they had a record of my warranty info. So they just sent me new battery and a box to put old one in to send back to them. They were real cordial--gave me the impression that these batteries fail quite often. But my replacement bat's doing fine. I recommend actually talking to them above just going online. Happy cutting!
1281762
Haven't considered the warranty. Bought the battery quite some time ago and I can use practically all day and not need to charge. The useful life of this battery seems to be very good. Recommend you deep discharge the battery quite often and then completely charge it before use and you will find it will perform better and last longer.