The door will not close completely after cat has used it. Any suggestions?
1189684
Sorry, I could never get any one of my 4 cats to learn how to use the door. I just took it off. I clean everyday and use great litter, so it not that important to me to have a closed lid.
1189685
I don't use the door. I think it closes the cat in too much. Just have the cover on, so I really can't help.
1189686
Make sure it's placed correctly. My cats use the door and I constantly open and close the door to clean it. I am not careful or take good care of it, and so far everything about the door works fine. Is not supposed to get stuck at all. If you keep having problems return the item. It might be a damage.
1189687
make certain the front top part is correctly fitted when closed... then tap the window to see if the window will swing in arch.... the fit of the top section is crucial (in my experience)..... good luck
1189688
make certain the front top part is correctly fitted when closed... then tap the windowto see if the window will swing in arch.... the fit of the top section is crucial (in myexperience)..... good luck
1228247
I actually got rid of mine because the cat was peeing out the opening. I got big Tupperware bins and that solved the problem.
1011780
It did not for us, the door opens long enough that the cat went out after the dog, another problem we had was the shape of the door. Unfortunately our dachshund being round and long just had a terrible time going through the door. We had to send it back.
1229076
I have two suggestions. One is to remove the old one, just as you thought. The other is to temporarily remove the top from the Clevercat, just to let her get used to it. Once she is going in regularly, she will probably love it. All our cats do.
966210
Do you have the main container seated correctly? The system is designed to cause the lid to open and close with the movement of the rake. The only time we've had issues is when the cat steps on the lid - thereby dislodging it. We solve this with small amounts of self-adhesive Velcro. If it is the entire mechanism that does not drop the lid down I would suggest calling the manufacturer. Hope this helps.
158856
I have the same problem but cats vs dogs, I will order this and try it on the top of door but move it closer to the hinge side to open up the door more, I'll let you know the resultsFrankOk, I installed on the top edge of the door about midway, it works fine to allow cats to their box. You have to be tall enough to unlatch when you enter though and overall it seems easy to break if you forget to unlatch, I wish it was stronger.
2070969
It doesn't take any real force to open the door. However, I am not familiar with what a dog that size is capable of. Maybe he wouldn't be able to manage going through the opening. I wonder if you might be better off getting the smaller cat door.
810225
I have a dog and cat that I have to keep separated. The tall gate - he can go over but I needed something to block off the hallway - so I got this gate and added the bug off mesh screen for door ways - I have it hanging from the ceiling and it ends about 1 foot from the floor - I keep it on the side the cat is on and the ONE time he tried to jump/climb it - he got half up way and then went oh no and fell backwards (safely landing of course!). He hasn't tried to get over it and its easy to get thru because I got the sliding glass door one that has a center opening. Its not pretty but it keeps my 4 legged kids apart from one another and safe. I have a dog and cat that I have to keep separated. The tall gate - he can go over but I needed something to block off the hallway - so I got this gate and added the bug off mesh screen for door ways - I have it hanging from the ceiling and it ends about 1 foot from the floor - I keep it on the side the cat is on and the ONE time he tried to jump/climb it - he got half up way and then went oh no and fell backwards (safely landing of course!). He hasn't tried to get over it and its easy to get thru because I got the sliding glass door one that has a center opening. Its not pretty but it... » Read More I have a dog and cat that I have to keep separated. The tall gate - he can go over but I needed something to block off the hallway - so I got this gate and added the bug off mesh screen for door ways - I have it hanging from the ceiling and it ends about 1 foot from the floor - I keep it on the side the cat is on and the ONE time he tried to jump/climb it - he got half up way and then went oh no and fell backwards (safely landing of course!). He hasn't tried to get over it and its easy to get thru because I got the sliding glass door one that has a center opening. Its not pretty but it keeps my 4 legged kids apart from one another and safe. « Show Less
1838504
Door doesn't close with the pull up bar in place. I have it on my closet door so it doesn't need to close, but you should be prepared to take the bar down to close the door.
669954
Shane,It looks like there is a small spring mechanism and a plastic wedge for close assist. The door will not close automatically until about half way open. It is not a smooth closure but it does close.
816081
I had this same issue and it was an issue with the door. You can have amazon send a replacement.
1914953
My cats move their heads out of the way when it closes. I know if anything gets stuck in the doors the doors stop and keep trying until the doors shut. So even for a slow cat it would close.
1369889
I have had this problem only once--the cereal box was too big so the doors wouldn't close. If this isn't the problem--maybe new magnets would solve the problem.
389148
If it opens partially and there is enough room to get a coat hanger inside, try bending the hanger and sweeping out the contents that might be blocking the door from lowering.Without more specifics as to not opening, I'm not sure what to suggest. I saw what the other responders wrote and did not want to duplicate their answers.
1405277
Clean the window make sure everything is dry and just follow directions in the box.. Sometimes I have issues with suction cups too, not sure why.. Once you get it to stick don't take it off. And, it might not work as well for heavier cats, our cat is very light.
232172
I think my SureFlap door would click open when my cat put his head about 2 inches from the door. And no, I never had any problems with it not opening. But mine is in the trash because the raccoons kept going thru it to get to the cat's food and after awhile the cat wouldn't use it any more. Be sure to get the raccoon-proof model, if you buy it! It was a good idea but mine turned out to be a waste if money.
1639660
Thank you for your question. The way the Auto-Close Gate is designed, the door will not stay open by itself.