Anybod who purchased the he Step F1053 Home Trainer receive a defective Training DVD? I can't find a way to request a replacement for the one I received.
1184051
I did not have a defective training DVD with my purchase. If you cannot receive a replacement you might want to consider surfing YouTube to get a step workout for FREE. I see one that might be interesting: http://www.youtube.com/watch?v=_C7ZnqURNBU
1650466
Hi AJ, you should contact the store you purchased from and get assistance. If you purchased from us, please contact us at our customer support and we'll be happy to help you resolve any issues. Sincerely, Mark
1328922
The same thing happened to me. I called the company and they sent a new unit right away-no questions asked. The new one has worked well for about 8 months now and has much better action than the first one.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
2158391
How long ago did you purchase your Red Dragon? You can contact the company directly with the address on the enclosed website or your original seller may be able to help you. My first unit ordered was defective-but the second unit worked perfectly! I also realized that Home Depot or Lowes was selling it also. Good luck! I have two different units and I really enjoy both of them!! Best wishes.
1876899
Sorry, it never occurred to me to only install certain segments of this teaching totorial. I installed the whole program and went through only those training exercises for the applications/programs I wanted to learn. Individual Software Inc lists a Free Technical Support web address on bottom of the box if you are having problems with their software. My only suggestion would be to contact them. Their phone number is also printed on the program disc. Hope that helps.
2174763
I would contact the company...that is what I did when mine stopped working. Just google X-acto and go to "ask questions" on their website for ways to contact them. I had a great response with the customer service. I believe I called them first and talked to a person right away. Then I emailed my receipt to them to verify when I bought the sharpener. They were probably the easiest company that I have dealt with in a long time!
1765694
The video lesson's you are referring to on the website, is for the professional models, not the home unit. Customer service and warranty are the same as on the website.
653212
We have had this trainer for approx. two months now. My wife uses it seven days a week, and I try to use it at least five days a week. At this point we have had not one problem with the machine. As I had stated in my review of the trainer you have to read the instructions and use them in the order that they are printed, when you assemble it Also a light coating of good grease on all of the moving parts makes a big difference in the operation of the trainer, and I am sure it will make a difference in the length of time that the trainer will last also. To be sure this is not a trainer that you would find in a professional business, but for home use it is really great! We have had this trainer for approx. two months now. My wife uses it seven days a week, and I try to use it at least five days a week. At this point we have had not one problem with the machine. As I had stated in my review of the trainer you have to read the instructions and use them in the order that they are printed, when you assemble it Also a light coating of good grease on all of the moving parts makes a big difference in the operation of the trainer, and I am sure it will make a difference in the length of time that the trainer will last also. To be sure this is not a trainer... » Read More We have had this trainer for approx. two months now. My wife uses it seven days a week, and I try to use it at least five days a week. At this point we have had not one problem with the machine. As I had stated in my review of the trainer you have to read the instructions and use them in the order that they are printed, when you assemble it Also a light coating of good grease on all of the moving parts makes a big difference in the operation of the trainer, and I am sure it will make a difference in the length of time that the trainer will last also. To be sure this is not a trainer that you would find in a professional business, but for home use it is really great! « Show Less
896607
The same thing happened to mine. Since it was just a few months after I bought it, they sent me out a new one for free. I got it within four days. I would call the company and just talk to them. They were very helpful and friendly.
1285159
Thank you! I'm glad Amazon didn't give you an issue with the return. I was concerned about that. Was there an issue with the program? Was there something you didn't like?
148677
unfortunately I bought it used through Amazon it came broken I think if it was brand-new it be a great trainer
1103745
Contact the vendor right away. It should be listed under the Seller's information and tell them the problem. You might need to go under Your Account in order to contact the vendor. Also, there is a section on Amazon for Returns & Replacements. That might also be a good place where to start. Hope this helps. Sorry to hear about your issue. I have one and no problems. Love it.
2141509
7/18/2014Good Day Brian,You need to contact the merchant that sold it to you. I most cases they will not want the item back as it is an adult product. But if it is defective the merchant should have some kind of refund/replacement policy.Thank you,Customer Service Dept.JoyToyShop
250106
I had the exact same problem when I purchased the product by mail through Amazon! I sent the manufacturer an email directly stating the problem and my frustrations. They sent me a product code with a link to download an updated version of the product. It worked just fine after that. However, it was somewhat difficult to navigate through the settings on their website to do it. As long as you can provide something that shows you purchased the product, the manufacturer will provide you assistance. (If you purchased it through Amazon, it will be on record anyway.) It's a pretty good product overall though as a supplemental learning tool for Spanish! Best wishes! -Charlie
868447
I'll be interested in what you learn. I tried to obtain a refund and free shipping to return it, but both were unsuccessful. They said there was no guarantee. After you make your complaint, we should let Dr. Oz know of our experience, don't you think?
2119829
I bought this particular DVD several months ago and am more than satisfied. As a matter of fact, I placed a new order of the same just days ago. However, they are recommended in the Owner's Manual of my recorder. You may be better helped by simply calling the company of your recording unit to discuss your problem. Good luck, Lynne.