How do you wash the cover and case? Ours has a smell from being brand new and we don't want the puppy to have to deal with that.
1181963
I wouldn't wash it. There was a slight odor but if you set it up and let it air out for a couple of days, it does disapate.
1234452
Mine doesnt have any smell at all i would try cleaning it with dreft stain remover. As weird as it sounds it is a really good cleaner for stenches (cant say ive ever tried it on that smell) or exchange it. I bet it warmed up somewhere that caused the plastic to smell that way.
641945
What smell? Mine didn't have an unpleasant odor, but I have washed the cover on gentle in our washing machine once with no issues...Not sure you're supposed to do that but I have a small toddler so I went for it.
1173636
Hi, We never had any complaints in regards to smell and you can clean it with water and baby soap. best regards, Customer Service
237856
Hi Connie,K. J. Fowler answers your question very well. Just make sure you have your case snapped back together evenly and tight so your pup doesn't lose the compartment. I have seen a complaint on that but I haven't had a problem. You just have to snap it back correctly. Hope this helps!Shirley Long
1637471
Yes, the whole pet home is washable. Just unzipped the roof and place in washer and let it dry. will smell like new again ;-)
26790
Haven't had that problem. I wrap a clean towel around the wedge, which does have a removable cover. I've seen washable covers available on Amazon. Good luck!
1849786
once you get the smell it is hard to get out!!! What i have done to get the mildew or wet dog smell out is soak similar colors for up to an hour or overnight is they are close colors...i have had problems with the colors leaking onto lighter colors...so make sure they are similar. I would use a big heaping scoop in a bucket of hot water and soak away and wash in hot water with another scoop after soaking. took care of my stuff:) Hope I helped!! OOh and as the person below said vinegar is amazing!!! I just wash it once with vinegar, wash again with baking soda if needed, then another round with detergent also...that is for the really bad stuff. once you get the smell it is hard to get out!!! What i have done to get the mildew or wet dog smell out is soak similar colors for up to an hour or overnight is they are close colors...i have had problems with the colors leaking onto lighter colors...so make sure they are similar. I would use a big heaping scoop in a bucket of hot water and soak away and wash in hot water with another scoop after soaking. took care of my stuff:) Hope I helped!! OOh and as the person below said vinegar is amazing!!! I just wash it once with vinegar, wash again with baking soda if needed, then another round... » Read More once you get the smell it is hard to get out!!! What i have done to get the mildew or wet dog smell out is soak similar colors for up to an hour or overnight is they are close colors...i have had problems with the colors leaking onto lighter colors...so make sure they are similar. I would use a big heaping scoop in a bucket of hot water and soak away and wash in hot water with another scoop after soaking. took care of my stuff:) Hope I helped!! OOh and as the person below said vinegar is amazing!!! I just wash it once with vinegar, wash again with baking soda if needed, then another round with detergent also...that is for the really bad stuff. « Show Less
37359
I wash the cover in the machine at least once a month, on the gentle cycle, and then allow it to air dry. Thus far, it is holding up wonderfully with washings and my two dogs' use.
972148
Ours just had a strong rubber smell. It has gotten alot better. We put stuff in ours and put it in the freezer, the dog goes crazy for it.
1886545
I just wash it as I do any other bedding. I am careful when I dry it to not dry it at a really hot setting. It has been washed several times and is still great. I highly recommend this cover.
1576367
They sell a special solution to wash it with, but I think you can use a mild detergent on it. Something like Dawn. I haven't had to wash mine yet, so I can't really make a recommendation.
1349357
if the dog is only using 1 spot you should wash it more ofter - With puppies I change it daily - just in case
1991596
No idea what your first question is asking. We haven't had to wash it yet, but soap and water in the sink should do the trick.
641514
I don't clean it - but I would suspect a warm wash cloth could be used to wipe any stains on it or give it a quick refresher. There are leather fasteners on it so it could not be washed in a normal way.
556688
You can't remove the cover to wash. We used a carpet/furniture steam cleaner.
1060795
I have a black case, and haven't had to clean it.I guess you could wipe it off with a damp rag?