Would there be any reason for the power not to work, even with new batteries? The product seems amazing, but no sound!!
1187016
Did you turn the volume up? Make sure the safety plastic are off from the tips.
1187017
These are robust mats and the only thing I could think of is a fine wire/contact came off or loose. If you just bought it at Amazon, I would send it back because they are very good on exchanging things or refunds if merchandise is not functioning as described.
1187018
The volume is the only thing I can think of. We've had ours for more than a year and it still works perfect.
1328785
I would return it if it is not even lighting up. Mine works well with the batteries. It sounds like something might be wrong with the unit. It has to light up to work. Good Luck!but
456743
I don't believe I've had such a problem. Wait; I'm confused. I plug the transmitter into my computer (the headphone jack, I believe) and the receiver into my headphones. Is my computer a power source? My only complaint is there doesn't appear to be any way to change the rechargeable battery, if it wears out, and the company did not respond to my email concerning how to access the battery. They are in Australia.
638997
It must be broken - if you put new batteries in, should work. Contact seller.
50388
Mine is not working at all, also. I can't make it produce any sound. Tried to contact harmanKardon.com. No answer from them..
889221
I've had success pulling the power plug, counting to ten, and re-plugging. That it loses functionality seemingly at random and within a few weeks of purchase doesn't say much for the player. Has anyone else noticed how loud it is? That seems impossible to fix, a permanent annoyance.
690559
Could be a defective unit. Mine will sometimes make a very slight hum (ear right next to the unit) but even when I'm lying in bed sleeping other than the reassuring click that it turned on, I can't hear the hum. I also am only drawing... ~11A on the heaviest circuit, if you're pulling more than that it could explain a louder noise
1314356
Plugged in to the battery lead and the the batteries have power, if they are then showing nothing, you either have the negative wrong or they are defective. One or the other. I would send a email and they should send you replacements.
905645
My apologies for the long time to respond to this, this is the first time I get asked a question through Amazon. Anyways the power supply worked great for me but the problem could be from the power source or the speakers. So try to test your speaker with the same power supply at another location in your house or a friends house maybe with a portable mp3 player. Also if someone else has the same speakers borrow the power adapter or swap your friend's speakers from the monitor just to test it.
799686
I also have a problem with Speakers shutting off often, and I have them plugged in, not on batteries. When they work, it is great. Wondering if it would help if I got a larger transmitter.
770223
I'd 1st, check the batteries and see if the they are in working order...2nd, check if they are installed properly ( + - ).Also check for any loose wiring around and in the ear pieces.
2279484
Yes, I am in the same boat as you are. There was a battery terminal missing on mine in the inside of the battery pack. Called the manufacturer they said take it up with the people you bought it from, and so I did. I'll be returning mine for a full refund. Lots of disappointed people on this one, I'd say. On Christmas, too. Good luck, ya'll. But I'd say yes, there probably was a whole shipment of these that were defective...
1016757
No Lights .... I talked to manufacturing ( after we bought ours ) and was told they are considering a light :)So if you believe not hearing it, no light says its on, and not battery light. Enjoy something you can not hear or see is working. Thus you will need a relationship with a local rodent for advice its working. :)Bad choice as far as we are cocerned.
708222
I would check the batteries, we installed them before putting the house together and everything works as it should.Hope you can get it working, the children love all the sound effect.
201884
ask the seller. maybe they'll replace the duds. Weird, I've never had even one as far as I know.
712567
Scott, I would call the manufacturer. Ours had small sound at first. I was able to resolve by unassembly and reassembly of the area v
1497329
Mine wouldn't work at all , sent it back to PC Richards , they sent it out said nothing wrong with it , 1 week later same thing not working ---- I unplugged it waited 30 seconds and it's been on ever since , I guess it needs to reboot here and there hope this helps .. It is nice sounds and works pretty well