I have installed the new toner and drum, but keep getting blank pages. Any suggestions?
1158400
Hello Cindy, I cant answer that question for you. Mine worked great when i installed it. I dont know enough about printers to assist you. i apologize.
1158401
Try the old toner and drum. Do they work? Make sure you have pulled the strip that released the toner into the unit, some do not have that requirement. If none of that helped, maybe the laser failed or other electronics. Could even be a software or driver issue, can you print a test page?
1528570
I received this machine for Christmas and I am having the same problem. I even exchanged the original HP 6310 that I got thinking that it was broken, and the new machine is doing the same thing with images scanned through the autoloader. Have you contacted HP regarding this? I tried and they told me to try cleaning my scanner (which is brand new). I think I'll probably return it.
266477
I have no experience with that, but I believe you would need to contact them through Amazon and explain the problem and they would ship you a new toner upon your return of the defective one. Again, I have had a good experience thus far with Cartitech so the foregoing is just speculation.
1361211
Missing colours sounds like a clogged printhead. As for the cartridge...I don't know why
1048128
I installed the same toner cartridge just a few days ago, and I get exactly the same problem! (My printer is a Brother HL-2270DW) Unfortunately, I've been too busy with other things to follow up on it yet--or return the cartridge as defective. Hope someone else has an answer for us both!
541415
try rebooting it by unplugging it for 30 seconds then plug it back in and start it to see see if that helps. Part of the problem is that when it jams all the way to the left and is not accessible because of the cover it is under, so you can't do anything with the printhead or the cartridges.
1868726
The drum does wear out, and we needed to replace it less than a year. I called Brother and they replaced the machine since it was in warranty, but i still bought a new drum. The toner is separate, and should be replaced when it starts to become uneven. Also, every time you replace the toner it is important to clear the cleaning by sliding the green tab. I don't use inexpensive replacements as I don't trust them. It's a good printer, but like all things...depends on how much you use it and for what.
2201247
make sure that you have run 2 cleaning cycles. I have them not show up but try it anyway. make sure that the cart. are fully insured into the printer. if all everything still fails they have a warranty on them. and tell the story to inktoneram. they have worked well for me with no problem. also note that the printer may see cart. as empty but try printing again and they should work, runt cart as long as it prints ok when showing streaks and so on, change cart.
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
1700074
You're not particularly clear on exactly what isn't working. For example, does the button not respond or does the page come through without anything on it? A good debugging step would be to see if it prints in black/white and gray scale. Then you would know it isn't in the cartridges. Another potentially stupid suggestion...have you tried googling the specific problem to see if others have already solved it?
43731
you have chips for all black toner....they messed up. I am very certain of that. You should have the corresponding color dots too.
1632693
I had no problem with ours......I read the instructions and did what I supposed to (that's a change for me) Our machine is a Brother 9560 CDW so maybe you have the wrong Drum?
731090
I have this same printer, normal operation is very quiet, so you have a absolute problem. I've experienced some major plastic gear grinding noises that are very loud. What I found the solution to be was to open the rear paper jam panel and slam it shut a couple times. Drop the front panel down and just under the toner cartridges you'll see a small handle, bottom dead center. This pulls out the entire assembly holding all the toner packs in. Pull it out just a couple inches and slam it back in a couple times, then close the front door and carefully look at the top of the door making sure its even all the way across the top, if its off just slightly you don;t have that other part that holds all the toner pushed all the way in properly. Also pull the paper tray out and take extra care to make sure you're getting it pushed in properly. I don;t know which one of those things solved the problem, but by doing all of the above I no longer have the noise issue (severe noise at that) and now it prints and runs smooth and quiet.
2048634
I would contact the seller and return it. I am still doing really well with mine. Often, when toners like this are produced in high volume, their are duds occasionally. I am certain the seller would be happy to remedy the issue with you. I have not had any issues like this yet, In fact, it worked right out of the box. Also always double check the cartridge number and model number. I hope this helps. If you communicate with therm they should fix this... Take care.
1190156
I had the same problem, I took them out and then put them back in again. Once I did that a couple of times then a question mark appears on the front screen, but the printer will print it won't acknowledge the cartridge cause it is a refurbished one, but the printer will print. Try that and see if that works for you. Hope so :)
29934
My empathies with your non-functional toner, but not sure why you're having a problem. I also bought mine as a spare and so it sat for a few months before I started using it, but it has worked just fine. Did you shake (roll) it gently and also remember to pull off the orange plastic 'zipper' before installing it? Also with almost any printer, I find when it doesn't work, usually just shutting it off and turning it back on again 'fixes' whatever ails it. Sometimes I have to shut off and restart the computer too, but usually just a printer restart does the trick. So double-check that the unit is installed correctly (by taking it out and putting it back in) and then try the shut-off trick. Hopefully, one of those will put you back in business - good luck!
597935
I did what Philip suggested + HARD RESET. My absorber were super colored even I just installed the cartridges. So I wetted them with the tip of my finger using Monster ScreenCleaner and soaked up the color. Rinse and repeat like 20x until the absorbers were clean.Then I did HARDRESET as described here:http://www.fixya.com/support/t4097826-aborber_full_error_messagetook me two tries to get it right.It seems to be fixed now and the printer runs ok.Good luck