what is the majoor problem with this toy?
1167850
I had the same experience as one of the other commenters. I've purchased this two twice, and each time it began to malfunction after only a month. Very disappointing. Purchased the first one in October 2013 and the second in November 2013.
1167851
Not sure I understand the question. We purchased this toy from someone who had it for a year. Then, my kids played with it for about a year and a half. Nothing ever broke or failed in any way. It was a favorite around out house. Now, it's with a third family. I recommend it.
1167852
Seems like there is. I've purchased 2 different ones at different times in the past 6 months; one from Amazon and another from Babies R Us. Both exhibited stuck or stuttering sounds/lights in about a month's of use. We don't live in a humid/salty climate that could affect electronics. Our 11 month old is not that big and no other children played with the toy in question.
2141509
7/18/2014Good Day Brian,You need to contact the merchant that sold it to you. I most cases they will not want the item back as it is an adult product. But if it is defective the merchant should have some kind of refund/replacement policy.Thank you,Customer Service Dept.JoyToyShop
1081060
It happened to my grand-daughters doll also. I posted the problem. I can't remember exactly the date I posted, but someone responded to me and it happened to her doll also. Your not the only one! Crazy isn't it?
2180401
I haven't had this problem but can imagine two solutions:- check the batteries if not already done so- open the toy and check the speaker connection, re-solder if the wire has come loose (use an electrician if need be).
1125721
That's a great question! I don't know! In fact, mine stopped playing all together yesterday! He's not even a year old! And I push the button and keep him where the kids with him, so it's not bc they're rough with him. Our first one was from a consignment sale and did the same thing, but I assumed it was bc the people before were rough on him. Now we have two Elmo's that don't work.
1679264
I would say the toy is too young, my daughter (who I got it for) is now 2, and she will push the button and play, but not really for very long. But if it's a new toy to them, they might. Just my opinion.
826352
I understand your frustration with this toy, as we have experienced the same issues... I immediately changed the batteries, which helped, but overall it's just a very cheaply made toy. It still works, several months later, but only when stroked lightly with the stick not by hand. I was expecting more, but in the end, my 3 year old likes it well enough the way it is, so we kept it. She actually played with it just today! Hope this helps.
1959634
It's actually funny...I don't really know. I never did figure it out. When my son turned 4 months am started banging the toy he changed the tune. I tried banging it myself, nothing but the same music came on. I hand the toy back and he bangs it and the music changed. I'd ask him but he doesn't talk yet...Sorry I'm no help. My sons keeping it a secret. He's 1 now, hopefully someone else can help.
2115371
I never opened this toy from the box... I would assume the whole thing is to be blown up with air vs water. This toy was so cheaply made we sent it back when we got it. Sorry I'm not much help with the base.
161247
I had the same problem but I haven't have a chance to call the support yet. The question is who is responsible for this Mattel or Amazon? Sounds like only products that sold from Amazon have problems - Amazon.com indicated the product was NEW.
1423354
I have had the same problem. I purchased another one and the same thing happened. Call Fisher Price and they will refund your money once they receive the product. So disappointed. I will try another brand.
1644665
I have the same problem with 2 out of the three that we have. sometimes it doesn't happen but I'm guessing the kids touch something like the wheel widget on the top right corner. I just pet them play with it.
879405
Can't understand what you are asking? Is it about the Toy? If it is so, I can tell you that it is of excellen quality and thay my grandson loves it.
683835
Same problem here. Great toy, but it sure is fragile. Maybe take to a Hobby Shop? Haven't done it yet.
298912
Just contact Hasbro ASAP - this is a defect in the product, and they will replace it. It's a little gross as you have to decapitate it and send back the head, they then send you a whole new pony. Our new pony worked just fine, still does, 2 years later. The grinding clicking ones are just defective, that's all.
1474652
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still.
1812561
It must be broken and you should return it and ask for a new one. I know the two I bought for my grandchildren worked very well. Good luck!