light does not turn on even with new batteries. need to know where do i buy new power pack
1169889
I suggest you return it immediately. The same happened to me the first time. I ran the risk and ordered it again and had better luck the 2nd time. The issue is I had to pay the plumber twice. Make sure the water does not stay inside the plastic compartment after usage. It will probably last longer.
1169890
How long have you had the unit? If you just bought it, then you need to contact Amazon for a replacement. If you've had it for some time, then you need to realize that the unit will eventually fail due to electrolytic action. I consider LED faucets to be a novelty. Enjoy them while you can, but don't expect more than about a year out of them before they fail. Even so, the generator-powered types are preferable to the battery-powered ones.
1008455
I saw this phone number in another answer here and called it. someone actually answered it and they are sending me a new battery pack in the mail - no charge. Must be a common problem - as is discussed here. cs@ekousaltd.com and 1-800-354-5605 (english only)
1504041
There is a separate LED module in the package. It is about the size of a nickel and should be in one of the bags that came in the box. Just unscrew the front portion of the light and replace the module.
433312
I have not tried fresh new batteries in the light yet. the batteries that came with it are operating, but have weakened. I had the light on for about 10 hours before it weakened. I am sure some Duracell would do much better.
161880
I found this annoying also. Sell a light that comes without a battery or power supply? Anyway, here is Yonghuo YN-600 link to their power supply: YONGNUO American Standard Adapter Power Switching Charger DC for Yongnuo LED Video Light YN-600 YN600
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
1500013
I dont know, and I did not receive a power pack and i dont know how to contact you people.......!!!!!!
1764585
The charging light in mine actually didn't work, so I tried turn it. Since in had a battery in it I cound send it through the mail. I contacted AMAZON and they sent me a new. The new one works perfect....
1505863
I had the same problem. Bought mine through a different source who send me a new AC adapter (the part of the cord which plugs into the wall). Light works perfectly now.
1004675
Just tried unplugging and plugging into power. Light was on prior to plugging into power. Light did not come on after energized. Needed to be switched on
712664
It comes with the new "energy" lightbulb... I replaced it with a 120V 38 watt bulb. You would have to check manufacture as to how much wattage is too much for a bulb used.
1226516
If the led isn't turning on I would try new batteries if that don't work, I would return it for a new one. Wish I was of more help, my lights worked for about 3 months and now they pi nly work sometimes. Good luck.
1261022
After about two weeks I plugged the power pack back in and now the lights won't even come on. But the power source works just fine. The power pack is faulty.
1491752
At the Batteries Store. These little lights are not dependable and only about half of them work. Good Luck.
812803
you might try letting it fully discharge the power in the battery pack and then try recharging for full power. If this does not remedy the problem i would recommend sending it back for a replacement. I have 3 of these and never had this issue.
1677621
Did you just buy it? If yes let the charge waste all the way and when it is done put it on charge if it charges it then the charge works but the light feature is defective. You can always contact the seller and request a replacement and if it was sold by amazon call them and tell them that you are disappointed and you want a new one with next day shipping at no charge and they will accept because it is their fault. If it is a 3rd party seller ask them to ship one at now charge to you and if they say no then threaten them with a 1 star rating. Good luck
1657629
I would love to buy anyone's that has stopped working somehow. I've bought 2 and my lights keep going out. I'm looking to cannibalize another to get my lights working again. I NEED my lights to work. It seems so simple inside, seems like a repair person could fix it easy enough. I could fix mine but I don't feel like learning to solder.