Can packaging be improved so I will not have to deal with broken mugs/handles?
1170130
The mugs I bought was "through" Amazon.com, but came directly from the company that sells them (not Amazon.com). I suppose if the company wanted to go to the expense of packing them so they would not break in shipping, they could. But obviously they won't. Had I read the other customers comments before ordering them, I would not have ordered them. In my order, 'one' mug was not broken. I figured 'one' good one is better than none! I didn't want to go through the hassle of reordering them and have maybe both broken in the replacement order. (There is NO Styrofoam, etc in the package when shipped!) Hope this helps. The mugs I bought was "through" Amazon.com, but came directly from the company that sells them (not Amazon.com). I suppose if the company wanted to go to the expense of packing them so they would not break in shipping, they could. But obviously they won't. Had I read the other customers comments before ordering them, I would not have ordered them. In my order, 'one' mug was not broken. I figured 'one' good one is better than none! I didn't want to go through the hassle of reordering them and have maybe both broken in the replacement order. (There is NO Styrofoam, etc in the... » Read More The mugs I bought was "through" Amazon.com, but came directly from the company that sells them (not Amazon.com). I suppose if the company wanted to go to the expense of packing them so they would not break in shipping, they could. But obviously they won't. Had I read the other customers comments before ordering them, I would not have ordered them. In my order, 'one' mug was not broken. I figured 'one' good one is better than none! I didn't want to go through the hassle of reordering them and have maybe both broken in the replacement order. (There is NO Styrofoam, etc in the package when shipped!) Hope this helps. « Show Less
1170131
The packaging could easily be improved on the seller's end by adding more packing noodles. Good luck!
392391
I will have to check the packaging. I can let you know tomorrow or this evening after I get off from work.
2190702
My best guess would be to contact the seller, or Nordic Ware directly to get a new lid. Good Luck.
1999528
My suggestion will be to order a decent quantity. Avoid ordering just 1 item. It may get tossed around during deliveries. Amazon may do a good job in the packaging but there are handlers handling ur package as well. By buying in quantities they will secure ur orders better, based on my personal experiences.
446375
Well, I'm just displaying mine for the most part in glass-front cabinets -- ha! -- but I have washed the mugs in the dishwasher over and over, and there has been no damage whatsoever. That's been my only experience thus far.
1452246
If you receive damaged merchandise, return it for a replacement at their cost. Mine came undamaged so I have no complaints with the seller. I, however have chipped the infuser on the edge. I super glued it and it works fine. I don't put it in the dishwasher so it is holding up great. Good luck!l
798338
Packing/shipping was perfect. It came as a box, within a box, within a box, surrounded by bubble wrap. I wouldn't worry about it being damaged. Amazon's CS is top notch, anyway, and would definitely help you out in the unlikely chance that something does happen.
550583
Ainslee, you misunderstood my comments. I don't ship the mugs I placed an order and received the mugs. Because I am very happy with them I give them a high rating and wrote a very favorable review. I received them a while ago so I don't remember how they were shipped but they came through fairly quickly, without sustaining any damage. If you're looking to buy the mugs I highly recommend them.
1565921
Not flimsy, but one of mine came without a little protective piece of plastic and arrived damaged.
2200445
Mine were like that as well. Reading some of the other reviews, this seems to be the norm. My mugs are super sturdy and none of them have broke because of the seam/"crack".
1952958
Repacking to be shipped back ? I would suggest a lot of bubble wrap and a big box.
224406
I had one handled all off after I dropped it, but that was my fault. I've used these mugs for years with only that one issue. I love these mugs.
2260058
The handle was attached when I received mine, but maybe the packaging differs for each shipment.
893848
Mine was not broken -- came and looked better than I thought it would. We just have it on display on our bar at home, haven't taken shots out of the glasses, so don't know how well they wash.
890260
I haven't had to order any mugs but I'm sure you can as these get lost or damaged. You may want to go the Hamilton Beach website to confirm.
1921867
Hello, I would rate the packaging as about average. What I would consider is if you have had packages in the past that look to have been treated above average in harshness when they were shipped to your location I think you may have an issue with this packaging. I did have a slight damage to one of my boxes but not product damage but I can see where this packaging would not hold up to an above average level of treatment. Normally boxes shipped to my location have not seen any damage.
1142348
The bowls are not very shallow - really nice in fact. However, the cups are really fragile - 2 were broken (out of 8) when they were delivered, and I've discovered 2 more are cracked - not sure if that was shipping or just regular use.