I cannot get this to scan under Win8.1. Reinstalling drives does not help. Any advice? Someone had and solved the issue?
1179146
I out off updating my windows. But u might try downlink software from canon again. I had to do that once when I had another update. Sorry I couldn't help.
1179147
Had the same problem. Printed fine but no scanning. Installed drivers, Scangear toolbox, etc etc etc. Finally tried plugging it in to my wife's Win8.1 laptop (which had no special canon drivers or anything) and it worked on the first try.
1179148
This printer failed due to fatal paper jam,,, I ended up using my old HP 4200 laserjet.
1857076
My understanding is that you need to have Windows Fax & Scan installed. If the 8.1 version does not have it, maybe you can download the program separately.
118997
I wish I could help but I gave it to my grandchildren at Christmas and it wont scan things. I tried to get it replaced but no one was willing to help me so they still have a gift that wont work. Hope you have better luck than I had.
315730
Yes I am using a Cannon 8800F now with windows 8.1 it works great, but it is an older scanner.
294855
You might try a repair install of Windows. Perhaps try System File Checker first, but if your Windows installation is corrupted sfc won't fix it. Btw, you go to Run, then type cmd in the field, then in the DOS window you type sfc /scannow and hit enter. This is something to do just for yucks every now and then as routine maintenance.Also, don't forget to defragment as another necessary maintenance item to do routinely.
271510
Yes. The Scanner and CC4 work with Windows 8/8.1. If you have problems with the scanner showing up in Windows 8 or 8.1, then upgrade the firmware (tool on the drivers page for Brother). You will have to upgrade from a Windows 7, or below, OS. No one mentioned this, anywhere! I had upgraded to Win8.1, and couldn't figure out why I couldn't get the scanner to install for days, but it worked fine for my Win7 box. I finally upgraded the firmware and it installed like a charm. I'm guessing new ones sold by Amazon are already on the new firmware, but since people use Amazon to look up information on products bought elsewhere, I thought this would be useful information, and also provides a definitive answer. Yes. The Scanner and CC4 work with Windows 8/8.1. If you have problems with the scanner showing up in Windows 8 or 8.1, then upgrade the firmware (tool on the drivers page for Brother). You will have to upgrade from a Windows 7, or below, OS. No one mentioned this, anywhere! I had upgraded to Win8.1, and couldn't figure out why I couldn't get the scanner to install for days, but it worked fine for my Win7 box. I finally upgraded the firmware and it installed like a charm. I'm guessing new ones sold by Amazon are already on the new firmware, but since people use Amazon to look up information... » Read More Yes. The Scanner and CC4 work with Windows 8/8.1. If you have problems with the scanner showing up in Windows 8 or 8.1, then upgrade the firmware (tool on the drivers page for Brother). You will have to upgrade from a Windows 7, or below, OS. No one mentioned this, anywhere! I had upgraded to Win8.1, and couldn't figure out why I couldn't get the scanner to install for days, but it worked fine for my Win7 box. I finally upgraded the firmware and it installed like a charm. I'm guessing new ones sold by Amazon are already on the new firmware, but since people use Amazon to look up information on products bought elsewhere, I thought this would be useful information, and also provides a definitive answer. « Show Less
324098
I use "fax and scan" software that came with windows 8...Try using drivers for "win7-64" > under; MC_A 2.0\USB FAX MODEM\UM03\Conexant\Win7-64........or; \MC_A 2.0\USB FAX MODEM\UM03\Conexant\Win7-32....
1653136
Hi, Just bought the drive to read old disks. Opened it out "mint condition, in box, sealed" plugged it into my USB 3.0 hub on my Windows 8.1 Machine. Plugged in a barely used zip cartridge from 10 years ago. Bam there it was.Plug and Play no problem. 15 year old "new device" with USB 1.0 port, works flawlessly on Windows 8.1 Pro via USB 3.0 Hub. I've had more issues with some USB 3.0 hard drives than this.Actually really surprised.
333632
Hi Rena,This is going to be a shot in the dark. There are some computers that are not compatible with some equipment. If you don't see anything in the card, and all your connections are correct, it may be this little scanner is not compatible with your system. I hope this helps
1739771
With my dealings with VuPoint scanners I would suggest you throw it away and buy a better one (more money, but worth it) that has a driver for Windows7or8. Quality copies were rare with my VuPoint.
418531
As I mentioned in my comment, under Win7 it did work, but it froze the computer for over 20 minutes for a single picture. I think the driver is to blame. If I left it and went to lunch, the quality of the scan was not bad. I will probably buy the standalone model that dumps the pic into an SD card.Also, keep in mind that it's been a few months, so they may have updated the drivers. However, their customer service is absolutely non existent.Hope it helps.
1032674
I loaded it without problems on my 8.1 laptop but it gives me problems when I try to sync it with the software. I cannot find any place that says that the software is 8.1 compliant, so I would say "no, it doesn't work with Win 8.1".
2236687
We have win7. We have a very simple laptop and have had no real problems with using the scanner. When scanning in a smaller receipt, I just had to be careful in feeding it in to keep it straight. We love the portability of the scanner and very pleased.
948361
There is a document feeder. I don't know about windows 8.1, try checking on Fujitsu website.
1038972
I found that I did have trouble if i tried to plug into an external USB extension and had to go directly into the computer - but it sounds like you already did that so I'm not sure. Did you try to just bring up a Windows explorer session and see if there is new drive listed?
1594597
currently using it with windows 7 and the device was auto-detected so it should work with win 8 as well. I'll try it tonight with 8 and will report here.
1801006
I've use with Windows 7. Its a USB 2.0 hub I see no reason why it would not work with Windows 8.1 as Win8.1 should be backward compatible with USB 2.0 standards.