My headset is suddenly stopped working. Phone is working fine. But when I put the headset on, not able to hear anything. Can you please suggest? I see the blue light on the headset means that it is active (I guess). My headset is suddenly stopped working. Phone is working fine. But when I put the headset on, not able to hear anything. Can you please suggest? I see the blue light on the headset means that it is... » Read More My headset is suddenly stopped working. Phone is working fine. But when I put the headset on, not able to hear anything. Can you please suggest? I see the blue light on the headset means that it is active (I guess). « Show Less
861012
Blue light solid in charger means it's charged. When OUT of charger means it's transmitting to main phone when intermittently blinking. That's all I an tell about the situation. There is a volume control on the side of the headset..
1483266
If the power cable is ok, a red light should be on, close to the power button. When you press the power button, this light turns to blue. If the "AUDIO IN" or USB cables are working properly, it should work normally. Make sure you turn the volume up.
1353354
Hi the phone I use this on is an office phone and there is a button that says "headset" and you have to make sure this is pushed and lights up. Also, there are several phones in the office, one of them doesn't work well with this headset even though the phones are all the same. Also, make sure it is plugged into the headset plug. On the back of the phones I use, there is the handset (which I unplug and set aside to avoid all those cords) and then the headset plugs into the one BELOW the handset and it is really hard to see the little imprint on the plastic which shows which one is which. Hope this helps! Hi the phone I use this on is an office phone and there is a button that says "headset" and you have to make sure this is pushed and lights up. Also, there are several phones in the office, one of them doesn't work well with this headset even though the phones are all the same. Also, make sure it is plugged into the headset plug. On the back of the phones I use, there is the handset (which I unplug and set aside to avoid all those cords) and then the headset plugs into the one BELOW the handset and it is really hard to see the little imprint on the plastic which shows which one is... » Read More Hi the phone I use this on is an office phone and there is a button that says "headset" and you have to make sure this is pushed and lights up. Also, there are several phones in the office, one of them doesn't work well with this headset even though the phones are all the same. Also, make sure it is plugged into the headset plug. On the back of the phones I use, there is the handset (which I unplug and set aside to avoid all those cords) and then the headset plugs into the one BELOW the handset and it is really hard to see the little imprint on the plastic which shows which one is which. Hope this helps! « Show Less
2085532
The purple light is an indication that the ambient noise cancelation feature is turned on. If memory serves me right, the headset won't charge or turn off as long as you have this feature on.
796229
First off, is you cell phone Blue Tooth compatable? If so, that setting must be on before you try to start up the headset. Then, make sure the headset is charged up. When this is done, push and hold the button on the side of the earpiece untill you hear the tones, and when they stop, let go of the button, and the phone and headset should be connected. I too had a little trouble figuring this out when I first tried to connect. If you still can't connect, I'd talk with the dealer for your phone next. If that doesn't work, you should contact Amazon by going to their "Let Us Help You" section and click on "Help". First off, is you cell phone Blue Tooth compatable? If so, that setting must be on before you try to start up the headset. Then, make sure the headset is charged up. When this is done, push and hold the button on the side of the earpiece untill you hear the tones, and when they stop, let go of the button, and the phone and headset should be connected. I too had a little trouble figuring this out when I first tried to connect. If you still can't connect, I'd talk with the dealer for your phone next. If that doesn't work, you should contact Amazon by going to their "Let Us Help You"... » Read More First off, is you cell phone Blue Tooth compatable? If so, that setting must be on before you try to start up the headset. Then, make sure the headset is charged up. When this is done, push and hold the button on the side of the earpiece untill you hear the tones, and when they stop, let go of the button, and the phone and headset should be connected. I too had a little trouble figuring this out when I first tried to connect. If you still can't connect, I'd talk with the dealer for your phone next. If that doesn't work, you should contact Amazon by going to their "Let Us Help You" section and click on "Help". « Show Less
968064
My guess would be a defective adapter plug, the mini to 1/4" converter. If it's not that, then it would likely be a defective unit or a damaged cable. Also make sure you are plugging it into the input, not the headset ;)
62448
I have the same problem. Connector stopped working, so bought this part, installed it. Now the charging works, but microphone does not. Phone does work fine in speakerphone mode (using the other mic), but the mic on this board (the "primary mic") does not work. If I yell into the hole I can be heard slightly. I opened the phone again ... there is no tape over the mic; I put a flashlight on the other side of the hole and it is clear. There is a black piece on the midframe assy, and this black piece seems to cover and redirect the sound from the hole to the mic. It has foam at the bottom. How do I determine if this is right? Or do I have a defective charging port board? I have the same problem. Connector stopped working, so bought this part, installed it. Now the charging works, but microphone does not. Phone does work fine in speakerphone mode (using the other mic), but the mic on this board (the "primary mic") does not work. If I yell into the hole I can be heard slightly. I opened the phone again ... there is no tape over the mic; I put a flashlight on the other side of the hole and it is clear. There is a black piece on the midframe assy, and this black piece seems to cover and redirect the sound from the hole to the mic. It has foam at the... » Read More I have the same problem. Connector stopped working, so bought this part, installed it. Now the charging works, but microphone does not. Phone does work fine in speakerphone mode (using the other mic), but the mic on this board (the "primary mic") does not work. If I yell into the hole I can be heard slightly. I opened the phone again ... there is no tape over the mic; I put a flashlight on the other side of the hole and it is clear. There is a black piece on the midframe assy, and this black piece seems to cover and redirect the sound from the hole to the mic. It has foam at the bottom. How do I determine if this is right? Or do I have a defective charging port board? « Show Less
220460
Have you tried using your headset, after you unplugged it? Because it doesn't take days to charge it? If its not working then your head phonesare dead. Because my headset did the same thing.
428666
The same thing happened to mine. I emailed the company and told them the problem, they sent out another one and the same thing happen again. They are suppose to be giving me a refund but didn't get it yet. I sent both headsets back. I believe they all have defects.
501175
I work at a cell phone store and I've seen some iPhone with Bluetooth problems. Best thing to do would be to erase the Bluetooth connection on the phone and re-pair the headset. Hope that helps!
1773735
There is a light on the bottom left which shows GREEN to indicate the headset is charged; RED as I remember when it needs a charge or is charging. Then on the right bottom there will appear a BLUE FACE (a circle with 2 dots) showing when speaking on the phone. The question is, would someone know I was on the phone when that person enters my office. NO, mainly because the Earpiece Port faces me (when I leave the office I must put the earpiece on the port for recharging) and not someone else when they enter my office. Hope this will clarify the issue for you.Bob/Sunny Land Tours, Inc.
1664218
Im also having the same problem. When I remove the headset, my speakers audio dont work anymore.
1905704
No clue. The seller contacted me a few days ago and said that they had received a bad batch of headsets. They are sending me a replacement and refunded my money. If the new ones work, I'll be updating my review.
1603577
I had a worse problem, a defect, and there is really nothing that can be done about it. I haven't found any other headsets like this yet, but I'm still looking. The internal battery is an itty bitty chip, that can't be replaced. My thoughts; it wasn't made to last in the first place. Sorry that I can't help you any further.
1420251
Try...http://support.creative.com/Products/ProductDetails.aspx?catID=437&CatName;=Headphones+%26+Headsets&prodID;=20616&prodName;=WP-350Also if you have tried Pressing and holding the Multifunction button located on the Right Earcup for more than 5 second, and it does not give the light or make any sound then you might have to return them. Try charging them again and make sure the red charging light is ON. Maybe they didn't charge...? Otherwise defective. Mine are awesome for the $. GL
1043623
Hello Erica! I am not sure where you are using the Headset. If you are in an office quiet environment and are having a problem perhaps the headset is faulty? Its not the best choice of headset from my experience anyway. If you haven't bought it yet - DON'T!
1922922
The blue light indicates that the head set is connected to the computer and is operating. It also reminds you that you may disconnect the head set if you do not need it while you are using the computer other than listening to any audio (function). There is yet another blue light near the junction of the wires that connect the ear pads.This light turns on when the device is muted.