I have this door knob and the side opposite the lock just fell off. The knob that is. I can't see a way to re-attach it. How do I fix this?
1181174
See if the stem that the knobs screw into is too far into the opposite handle. So remove both handles loosen the stem so it's long enough to fit into one knob but will fit all the way through the door so you can screw in the second knob.
361589
When I unpacked the unit, the door was attached. I noticed the door was slightly skewed with the top left corner of the door too far to the left. Loosening the screw on the pin on the top of the unit. I was able to rotate it counterclockwise and the door aligned perfectly. The choice of sending it back is certainly yours but I would put a couple of washers around the bottom pin to sufficiently raise the door so the top pin engages. I would do this as long as the door seal fit properly against the body of the unit. Good luck. The unit is very quiet and spacious.
105561
I had the same problem. The outside knob would not snap into place. I used a screwdriver, trying to make the tab connect. I even tried to put a little set screw in the hole. Finally, I pounded the knob with a rubber mallet and it worked. Note: I tried the mallet at first with no success. I believe, using the screwdriver, I managed to "tweek" the tab so it caught hold when hit with the mallet. Other than this issue, the product was super simple to install and program. I am a 62 year old grandma and I did it myself.
1838013
Try unlocking the doorknob (or locking, whichever is the opposite of how it came) Hope this helps!
275246
I looked at mine. I do not see anything that looks like a way to re-attach. Perhaps yours broke? Like others have said, some super glue may be the answer.
1995023
It is very difficult. I ruined 2 of them before I got the knob off. I finally got one from another supplier and had no trouble. You can try to heat the knob since it is plastic. Maybe use a hair dryer but do a little at a time.
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
602548
I had the same problem but realized that there was not enough pressure. If you tighten it more it should lock into place, also make sure the door is pressed down all the way before snapping the handle down.
642872
Unscrew the existing door knob. Position the lever lock according to the directions and replace door knob. It's a pretty easy one person installation.
816081
I had this same issue and it was an issue with the door. You can have amazon send a replacement.
1117963
That's a good question, I wondered the same thing, I did a search at different sites using the model number, what I found out is that the picture is in error, there is a button in the middle of the knob to turn to lock it. It's a really nice lock set. hope i answered your question clearly
2241403
Mine is a dead bolt and I have to use my remote or the key to lock the door after I go out. When I come back in I can turn the knob to lock it. I hope that answers your question. If not I will try again.
239342
It has been a while since I installed this, but as I recall, you have to remove the door knob (just two screws) and then you insert a plastic plate behind the metal knob. There are little plastic teeth that you punch out to match your particular door knob. Then, you screw the knob back on the door and that holds the lever lock on. It isn't hard once you get the hang of it. I found the first one slightly difficult, but it wasn't bad once I got the hang of it.
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
335467
Put it all the way up on your door. I guest you need to adjust it to make it fix. Take me a few times to get it right.&#128522;
772425
In my case, the small screw stud that was originally attached (welded?) to the lid was still intact. I simply screwed the replacement knob onto this screw. On the original knob, the screw threads inside of the knob were worn out. If your lid doesn't have the stud, a small hole will have to be drilled and a screw inserted from the inside of the lid for the knob to attach to. I don't remember if any screws came with the knobs I ordered.
997535
Not too sure. However I would contact the manufacturer directly. ..they may be able to help you. Or maybe replace the lock and you will receive a new key with the new lock.