Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
815381
Yes, they used to have customer service on the phone which was great. Solved the problems on the spot. Today I tried to contact them but the only way was sending an E-mail and waiting for them to make contact. Frustrating!!!!
2165723
To be honest don't recall but if you're looking for a company that will provide good service.. I would look for another.
1613153
I have always had good luck with writing or call the customer service contact enclosed in packaging, if the product is not complete or is broken generally companies and distributors want consumers to be pleased with their purchase. Patience will prevail as a rule.
1297570
Maybe if you actually asked a question, you may receive a helpful reply....
2139533
The unit functions as well as any unit costing twice or triple the price. Additionally their service department office is a pleasure to work withuse. Use the E-Mail they respond within two hours even after business hours. My unit was replaced since I shipped my unit for a minor adjustment the Post Office damaged mine and it was replaced by Afunta. Not even 24 hours after they received my returned damaged unit at no cost to me. All E-Mails go to the site and refer all E-Mails to a young lady named (Cherry). Service with this company is to be considered beyond reproach.
1825402
I don't know, but I did find the phone support from the company to be very good. It would be worth calling them.
486030
No. But if you write the company, they might send one. They are very responsive. I had the same problem and they helped me out.
1497395
I've had a very bad experience with this product. The first one sent was defective. Customer service didn't answer their phones or return voicemails or respond to emails. When I finally spoke with customer service, they sent me the wrong replacement part. Subsequently, I was asked to return the product and after a long delay, I received the replacement, which was also defective. I've given up, as when I asked about refunds, the customer service people said I have to deal with someone else who sells the product, not them. It has become too costly and time-consuming to pursue this further. The product idea is a very good one, but in my experience this brand and model is a piece of junk. I've had a very bad experience with this product. The first one sent was defective. Customer service didn't answer their phones or return voicemails or respond to emails. When I finally spoke with customer service, they sent me the wrong replacement part. Subsequently, I was asked to return the product and after a long delay, I received the replacement, which was also defective. I've given up, as when I asked about refunds, the customer service people said I have to deal with someone else who sells the product, not them. It has become too costly and time-consuming to pursue this further.... » Read More I've had a very bad experience with this product. The first one sent was defective. Customer service didn't answer their phones or return voicemails or respond to emails. When I finally spoke with customer service, they sent me the wrong replacement part. Subsequently, I was asked to return the product and after a long delay, I received the replacement, which was also defective. I've given up, as when I asked about refunds, the customer service people said I have to deal with someone else who sells the product, not them. It has become too costly and time-consuming to pursue this further. The product idea is a very good one, but in my experience this brand and model is a piece of junk. « Show Less
69255
I don´t understand who is answering these questions. The business or its customers?
2198901
i'm not sure, their tech reps are pretty good at answering questions, i'd call them directly.les
280226
I'm not sure but I don't think so.They have an 800 number and are extremely helpful.Darell
1238222
They usually do, the one I ordered on this site went directly back since it was totally beat up. But, yes they usually do.
223425
Unfortunately, my luck with them was not as good as some of the other responders. Went through similar situation-card purchased on Amazon and got cut off by the fraud department. After jumping through all the required holes, it still took 3+ calls and was finally turned back on after 4 days. CS is not Straight Talk's strong point.
2154072
You are right. The reviews here are very misleading. It sounds like paid advertisement to me. The one place I know that give honest reviews is overstock. You can tell these are real customers, reporting from real experiences.
157529
Not sure, but ispring cust service is pretty good at follow up...check with them.
1729058
Does anyone read the question.. How is the customer service when you call for repair and replacement.