Has anyone had success with the warranty and replacement?
1181195
We just bought ours, so I can't answer your question. We are really happy with the cover.
1181196
Just got mine, so I couldn't say, but I will comment that the warranty becomes pro-rated after the first 2 years and doesn't cover the cost of shipping the cover back to them. Also, they have to agree that it's a manufacturing defect that caused the failure, so I'm suspicious it could be pretty difficult to make a claim and have it be worth paying for the shipping.
249512
Yes. It has been more than a year now since I replaced it. I have no problem. So far so good.
245357
I have never worked with their support. Sorry to hear that it has been such a pain to get replaced.
1001581
That's not happened to me so I have no experience with obtaining parts. I agree with the previous 2 answers especially with taking the online approach. I would also check if there were any warranty centers in your area and contact them. Good luck!
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
683928
I have had good results with Amazon standing behind the products they sell. I have had instances where products were out of warranty and when contacted about them, Amazon was able to help refund or send a new replacement.
462055
I had one that quit working shortly after I got it. I contacted the company and they replaced it in short order with no hassle.
551218
I haven't had any experience with their warranty department, but they did send me an email. In it they stated that if I had any problems or questions to not hesitate to contact them. Hope that helps.
2193046
Dori, sorry to hear that. I just purchased mine in April and have used it a total of 5 times. So far, no probs.Their website will inform you of what should be done to replace the product. Good Luck. Barbara
1157578
I've had no problems after months of using it, you need to contact the seller, and if they are anything like most of the vendors on Amazon, they will replace it at no charge and ship at no charge. Hope this helps! Lyric
1306811
Has anyone ever got one of these blowers successfully repaired under warranty?
545415
I have one that I love but haven't had problems. Have you contacted the people you purchased this from? They may be able to help.
2262057
I have only started using it now, so I haven't experienced it. But it comes with a 10 year in-house service warranty, where they claim that they'll come to your place and repair or replace the unit.
144725
Yes, I have used the warranty once, and was very satisfied. Both parts and labor.
178140
I called them and they sent me a new one right away. They were very helpful. We haven't had any problems with the replacement.
975196
I have had no trouble. I know some people did. Have you contacted to manufacturer?
861080
I would love to know this as well... Anyone found a replacement that works?