Has anyone else had trouble with the top thread breaking all the time or are we doing something wrong.
1173279
Sounds like your spool of thread is on backwards or is not threaded properly.
1210979
Yes, the screws were a problem and they broke on me (top twisted off). Truelumen sent me replacement brackets and screws free of charge but the brackets were still a little loose. Try moving the screw to a different angle. I eventually superglued them in.
1538749
So glad you asked that question. I just got my unit and have been trying to take the top off for the past 15 minutes. Finally looked here and was relieved that it's not just me. Finally I got it off - no secret - just brute strength. :-)
845496
I had the *exact* same issue. I learned by tapping the unit on the side until the handle jiggles up and down makes it much easier to then simply lift the handle off the top. **UPDATE Fe b 20th** Nevermind, it has now become almost impossible to remove the handle. I now loathe trying to remove the top since it could take anywhere from 3 minutes - 10 minutes... along with a bruised palm of my hand.
2030578
Same problem here. In fact, I have had problems with all the screws and holes. Have yet to get the thing together.
2092230
Worked great but top keeps popping off. Not sure I put it on correctly or of broken.
202640
It is a little tricky. It is most easily performed with the pole completely collapsed. I screw the base on from the bottom, holding the pole above with the other hand. Getting the threads to match up may take several attempts. I can usually get it on no problem, although there have been a few occasions where i timed out on my frustration limit and had to come back to it O.o My girlfriend has much difficulty attaching it. As for mine, there is no error in manufacture, rather, just a tricky connection. Assuming your threads have been properly machined, you should be able to get it with some practice. Good luck,Dalton It is a little tricky. It is most easily performed with the pole completely collapsed. I screw the base on from the bottom, holding the pole above with the other hand. Getting the threads to match up may take several attempts. I can usually get it on no problem, although there have been a few occasions where i timed out on my frustration limit and had to come back to it O.o My girlfriend has much difficulty attaching it. As for mine, there is no error in manufacture, rather, just a tricky connection. Assuming your threads have been properly machined, you should be able to get it with some... » Read More It is a little tricky. It is most easily performed with the pole completely collapsed. I screw the base on from the bottom, holding the pole above with the other hand. Getting the threads to match up may take several attempts. I can usually get it on no problem, although there have been a few occasions where i timed out on my frustration limit and had to come back to it O.o My girlfriend has much difficulty attaching it. As for mine, there is no error in manufacture, rather, just a tricky connection. Assuming your threads have been properly machined, you should be able to get it with some practice. Good luck,Dalton « Show Less
753835
Mine did that the first time I used it. You have to make sure it's screwed on evenly. All threads need to match up which I found if you screwed the bottom on without the top it threaded more easily.
2213788
I did have the tension adjuster go bad on me too, and I purchased a new assembly because the threads were gone. The new assembly has a slightly better design and has far outlasted the first one.
1515784
Mine is starting to do that too. I would imagine just getting a seamstress to bond it better on the bottom.
1390422
Agree with previous responder, threads on mine also broke right away as if they were rotten.
1068248
Mine broke and I contacted Cuisanart and they replaced it but now the second one broke too. I do the same thing and put a heavy can on top when popping. Definitely a flaw in the design!
1533582
Oh wow, not had that happen. Is the top drawer fully pushed inward? Maybe toy around with the top drawer to see if that helps.
491872
No. Mine is not like this. It sounds like you have a defective top. I'm sure they will replace it.
1902615
I haven't had that problem, althought mine has come apart several times. I push the part into the upper piece and turn it in the direction shown by the arrow on the lower part to lock it. I'd offer the suggestion to firmly seat the parts together and then twist the two pieces in the direction shown by the arrows. That's all I can offer.
1817129
its easy until you get to the loop at the top --in other words picture you put the spool on the top you go down one side and up the other the metal looper that comes out of the top should come out a little more so you can attach the thread there---I always have to use tweezers to get the thread in.....after that it is easy. its good you asked this question because it is a good little machine and this is the only part that annoys me about it....I wonder what others have to say!!
1445512
I haven't had that problem with ours, so really am not sure. If you do have luck with the kit please leave a comment on the site so us future purchasers will know! Thanks in advance~