I just received my order. The Wave Motion gun doesn't work when triggering it from the remote. Pressing buttons 1+3 doesn't work. Is this defective?
1192160
You have to hold just one button down (Bottom right button only) for several seconds before you get the powering up effect, to fire it, you have to release the button. Buttons 1&3 together are for turning the music off early if I remember right.
1192161
As Kyp Durron said, holding down the bottom-right button (button A) will run the power-up. You have to do this until the wave motion gun lights up before you release the button or it won't run the light and sound sequence.
1192162
Thank you for your question. It is unable to provide accurate your answers if you do not try to look the goods, suspected defective product will be considered as long as it does not work. Person of the seller or do they issued what kind your answer? It is thought whether wise to have you contact the manufacturer from the seller. Sorry it can not be accurate for your answer.
1192163
Thanks for the question. When operating in remote, there is a limit to the 1.5m this product. In addition, other buttons and one button can be combined. If these do not work, I can be considered initial defect. You have to's instructions, but it needs to be reported to the seller that it did not move. You can ask for exchange or refund to the seller. Or, I recommend that you consult the Amazon. I think that it can be resolved in these. Thanks in advance.
36331
mine does the same thing after every 5 shots or so, then I got to release the slide to slide it again. I think it has something to do with the little latch on the side, hopefully someone will give us a definite answer.
319721
hello and neither did mine. It did arrive in a sealed package. When you hold down the button it turns on and glows... when you let go, it turns off. I guess thats all there is to it lol. I did find that depending how hard you held down the rather firm button it glowed brighter and therefore worked better, but because of this it was tough to hold down when wanting to get at certain angles of the things you may be working on. Hope this helps and best of luck!
59165
Trouble Shooting - If you have this remote and none of the buttons work except for the volume buttons I have the solution. You have to press the button on very most bottom right, it says TV. The buttons on the second row from the top are for Source Input select, they are not for selecting controller types. 99% of remotes in the world use the top buttons for universal remote type select but this remote puts those buttons on the bottom. I bought this controller because we spilled water on the old remote but maybe the reason it didn't work was because we didn't know about the TV button on the bottom right corner. Trouble Shooting - If you have this remote and none of the buttons work except for the volume buttons I have the solution. You have to press the button on very most bottom right, it says TV. The buttons on the second row from the top are for Source Input select, they are not for selecting controller types. 99% of remotes in the world use the top buttons for universal remote type select but this remote puts those buttons on the bottom. I bought this controller because we spilled water on the old remote but maybe the reason it didn't work was because we didn't know about the TV... » Read More Trouble Shooting - If you have this remote and none of the buttons work except for the volume buttons I have the solution. You have to press the button on very most bottom right, it says TV. The buttons on the second row from the top are for Source Input select, they are not for selecting controller types. 99% of remotes in the world use the top buttons for universal remote type select but this remote puts those buttons on the bottom. I bought this controller because we spilled water on the old remote but maybe the reason it didn't work was because we didn't know about the TV button on the bottom right corner. « Show Less
1474652
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still.
161246
When I called Mattel's customer service, they indicated that the item was probably used because the registration code was used. I was horrified because the mp3 player was completely untouched. Anyway, Mattel generated a new registration code and emailed it to me, but that one didn't work either (it came up with an error stating it had been used too). I think it's a glitch of some sort, but I'm leaning towards filing a complaint through the Better Business Bureau because they still haven't resolved the problem.
2048873
I have the latest model of the wave. If wave 3 is the latest model, it does work and works very effectively.
1704070
The unit I have does not have that problem. After I press the trigger the pump starts after a split second. Not sure what imwould do if imhave your problem. I might contact the manufacturer and put them on "notice" how the unit is now working. In case you ha e tomreturn it after amazon's return date has expired. They may send you a new pistol as that may be causing the delay. Sorry I can't be of more help. Good luck
772176
I have not had this problem so I may not be of much help. However, did the sreen suddenly stop working? Do you get any sound? I assume you tried both the remote and the button controls on the top of the box. Do your voltages match? (Assuming you are in S. America and not Columbia, Tennessee, USA!)
922066
YES, I just bought it, put new batteries in and it didn't work, bought more new batteries(in case the one's I bought were old) still doesn't work. I am fixing to research if I can get my money back from Amazon.
2263504
I had the same problem, had to call the company to figure it out. Press the right "trigger" and it should activate it. Press again to turn it off
831876
I ordered the same one and same problem. Read directions and found you need to add a controller..frustrating. Haven't done it ,in drawer. Need to order different one.
1474650
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2... » Read More I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. « Show Less
260182
I had the same issue. I had to wiggle it a bit. Ot worked for all of 1 hour. I suggest getting a new one and return this. Sorry about that
953984
It behaves pretty strange before you activate it. Just fallow the directions and it'll behave normally. I had to reboot mine because the colors inverted or something, but after that it never gave me any more problems.
2052430
I had the same problem... I contacted them and they replaced just the machine not the gun. They said if the gun doesn't work it's how you clean it. How did you clean your gun? I use mine for business all the time as i am a professional make up artist and so far after my husband cleaned it well it's working
235858
Double check the batteries in the remote, to be sure they are in correctly. Mine is working great, and I love it.