I see reviews stating that the shipping packing is not good and the valve handle was received broken. Can I request better packing to prevent this?
1186154
I received a damaged tank. The surface on the out-let had a dent. I called the vendor. After seeing a photo of the damage they sent me an undamaged tank and a prepaid sticker for the return of the damaged tank. They were very efficient correcting the problem. You don't have to worry. Me second tank was received without any damages. You might think the shipping packing is marginal but it seems to work most of the times. OK, that gave me a delay in using the tank but that's only "problem" I had.
1186155
Don't know for sure, but try contacting them about your concern. It wouldn't take much to fix the problem, just more packing to keep the tank from sliding back & forth in the box.
1186156
I bought two of these at different times and had not problem with the shipping packaging.
1186157
Shipping and packing was not a problem. No broken valve handle or other problems with my order.
1547930
Great question! We believe the valve is fully accessible and there are replacement parts. The valve is ordered with the trim (handle and plate) not embedded into the iBox. It's a pretty brilliant design. Grohe is now offering a similar set up.We had a question about accessing the stops and a live person answered the 800-number and walked us through the process. They also guided us to the latest installation manual as we had received an old one from the Amazon seller. It all worked out great!
1899985
I never had that problem. I would send it back for a replacement. Amazon should give you a free shipping label.
1122537
I used a small tooth pick to hold the valve open,, rolled up nicely completely deflated, hope this helps (just be careful not to damage the valve, pinch it and look inside, you'll see how it works,,, pinch it, slide the toothpick in and bingo)
965699
Mine was cracked too...and the red handle was missing. I didn't even realize it was missing until I got a larger one later. You might return it but mine works fine and the crack never got worse.
1665572
I just received mine, and of course, it was broken in half. I am returning it, and will not be asking for a replacement. I don't understand why the vendor still ships with such limited packaging/bubble wrap, especially with all of the feedback that the customers are giving!
336583
Yes, This valve is anti scold/pressure balance. We could ship this today if you order it soon. Thank you Lesley
82363
i believe there was an option upon ordering for the type of valve one used. it's good for the price, the separating tools are flimsy, i bought a set on line at same order with the kit, and sure nuff, one of them broke. not uncommon. sorry couldn't help with the pump question any more.
854858
Hi,I did not keep the box itself, but I remember it was shipped flat on a skid. The box itself was not very much larger than the compressor. If I remember correctly, it is already all assembled except for the handle and the wheels.So the biggest issue is the skid. I had mine shipped to the office (there is a truck dock), removed it from the skid and brought it back home with my Caravan.Hope it helps. Very nice compressor by the way.
1298303
Mine was shipped partially deflated, so you'll want to make sure you have a way to pump it up.
443542
I love mine as well and have had mine for quite some time (over a year) and haven't had any problems. The only time it seems that the air pressure is less is when I've inadvertently failed to tighten the valve cap enough. Other than that being your possible problem I'm not sure what to offer as a solution. I use it along with adding a couple tablespoons of Alkalol and the results are just fantastic at stoping a cold in its tracks! Sorry I couldn't be of more help!
1312411
Hi Gene - well, I just ordered one, so we'll see how she looks when it arrives.I ordered a Makita 12" planer a while back. I have to say the packing looked like it wouldn't do much good - but it was in perfect shape. People reviewing the planer also said there were some issues with damage. So it sounds like crap-shoot: hopefully the percentage of shipped units ending up with damage appears high on the reviews since people with problems are more likely to write back.Anyway - I will reply when I get mine!cheers-Rob
1236411
Depends on who you order it from. I ordered form MyPoolYard and I did not receive what was pictured. Valve had been removed from original Pentair packaging, and placed in a generic plastic bag. Now I must accept this scam, or pay for return postage. Amazon needs to fix these unethical sellers, or I will stop ordering parts through Amazon. I plan to file a complaint with Pentair too, if they'll listen.
1730354
Not sure what you could do to it without using something that may also touch the water. You could always go get a different valve at Home Depot or Lowes. Mine works well so it might be defective... You may want to contact the manufacturer
1452245
Return it. I got mine in unbroken condition, and I've used it for over a year now and have had no problems whatsoever. I've read the reviews from others saying their pot arrived broken. I guess I lucked out with a gentle deliver person. I think the tea pot is great.
788803
It comes that way. You just unscrew it, then reattach it the correct way. It comes this way so it can fit in the box and to prevent the handle from being damaged if it's mishandled during shipping.
1602305
I hope you bought it from a place where you can return it without extra cost to you... because the alternative is to pack it up and ship it to manufacture for fixing... You pay the shipping cost both way... Lousy Company Guarantee policy...