You sent me type O instead of Q on the last order. I just opened them and realized..I need to know what to do,,I tried one of the O;s and it won't wo
1161741
I would return it to Amazon and ask for a replacement. They are customer service friendly and will quickly respond.
1161742
I've never had a problem with returning items. I'd just return them and get the right ones.
315423
HI John, did you get an answer on this? I thought people who had ordered already would have repleid to you. Am I wrong? ------OK GUYS TO CLARIFY MINE ARRIVED THIS MORNING AND YOU GET A PAIR--------
1742576
They should all open on 000. If two do and one doesn't, it sounds like someone changed the combination. Either try all the possibilities or send it back.
71914
HI John, did you get an answer on this? I thought people who had ordered already would have repleid to you. Am I wrong?------OK GUYS TO CLARIFY MINE ARRIVED THIS MORNING AND YOU GET A PAIR--------
1444121
I got the correct order. It is unfortunate that you didn't. You should contact the seller.
917495
I think you have a defective model. I had to send my first one back because it would NOT scroll to the item after I clicked on the first letter. I have a feeling a whole bad batch of these got past QC, which is a shame. My advice would be to send it back, or get in touch with Tech Support if they have one, or the manufacturer. Good luck!
639695
just go to your account, then 'your orders' tab and next to where you see the picture (the order) there should be a Return/Replace item button
1504428
That was not the case with my order, so I would just place your order request and wait tillyou receive the wok. As with Amazon's refund policy, a return can always be done to correctthe customer's order.
1642723
Since this was written back in December, I hope you have heard something by now. But if you ever have a problem with an order, go to your orders page and click in that order. Then click on "problems with this order". Amazon is really very good about helping you. I've only had to ask for help a couple of times in the many years I've ordered from them, and both times, they were really great! Hope this helps.
1993660
Thanks for your message. I'm very sorry that you had this experience. Please contact us directly using your order number (please don't type your order number in here) and we will very gladly take care of you!
114727
Did you get in touch with your vendor? Such a bummer huh? I am pretty sure it was a mistake and, hopefully they will send it to you soon.I bought a second one but I haven't opened it yet. Your post makes my wonder.
865952
Same thing happened to me although much faster (after a week!) I contacted Monoprice b/c I'd ordered directly through them and they are sending a new one. Not sure what they would have done if I'd had it longer.
1269168
I am having the same problem using the google checkout. I ordered englih version. It says sent to TRu but nothing. I called yesterday and they could not find anything to help. She told me to wait 24 hours and call back. Grr....
924844
Follow up on their error. If they don't respond I would file a complaint. I'm tired of bad customer service. They need to be held accountable for their errors.
738167
Did you ever receive these? i ordered and didn't receive by 1/7 and dont know what to do
1923780
First ensure the combination is correct. Sometimes you do have to pull and wiggle it a bit to open it. If it really can't open then perhaps you were sent the wrong combination.
1031383
Nope, I just got mine in the mail yesterday, tried them, and they are the wrong type. Really disappointing!!