We just switched internet services&amp;now the printer says it's offline.We re-entered our password and all that on theprinter, but it's still not online
1160160
Are you trying to connect via WiFi? If so, unplug printer for a couple minutes. Plug it back in and go to the WiFi setup and enter the password for your network. If no workie, call Canon support..
2029333
Cindy, you're advice is the only solution I found to connecting this printer wirelessly, thank you, we had used the printer hard wired for about a year, but wanted to move it across the room, and I couldn't find any mention of how to connect the printer, I had entered the password correctly but didn't realize that I needed to re-enter the access point name manually even though the printer already listed it as an option, this advice was a life saver Also, when switching from direct wired to wireless it's confusing on the computer, even after connecting the printer via the printer control panel, I was still getting an error message saying the printer was offline, and finally figured out that the printer listed in the control panel on the pc, was theoretically a separate printer, the "old" printer, the computer recognizing it as hard wired and seeing it added wirelessly as a new printer, now named in the control panel separately as "Canon MP560 WS" instead of "Canon MP560", but again Windows didn't automatically add the wirelessly connected printer, it had to be added, and looked to be the "old" printer you're advice was most helpful and the only place I saw it listed, no less, but even after clearing the hurdle of setting up the connection on the printer itself, I still had a ways to go
1383686
I was having problems connecting as well. My problem.... I had the password in all caps instead of all lowercase lol as soon as I fixed that it connected right away. I'm inlove with the printer now!
826593
First, Make sure your wireless network is transmitting in your home. Then just follow the setup wizard on the printer. You'll need your wireless login and passcode.
93453
I was never able to test the printer. It kept tripping my circuit breaker and would not stay online long enough for me to test anything.
238973
If you bought this machine, it's already too late. You lost. You probably need to link (Wifi) the printer to the computer. I remember having to do it several times and probably reset something or other. The process is convoluted and if I knew writing a negative review on this this was going force me to deal with it more... I still would have written it because this machine makes me so angry.
399827
Have you ever printed on that printer off of your computer. If not what where you printing from before. It maybe that your print settings are not complete for printing from your computer. Check your settings and if they are correct check your cables. If all this proves to be functioning correctly and in order but still not working, just buy another printer because the problem is deeper than you can fix and the repair will cost more than a new printer.
1788436
Marci, the printer would have to be connected direct to a computer in order to work with no internet service. It would only work from the computer to which it is connected.
842626
I was blown away with the picture quality while watching netflix. Now if I could only figure out what I did wrong with installing my printer! :( I'm tryig to get it to work wirelessly. When I print test pattern or anything it says it's going and complete but nothing prints up. Anyone have any ideas for me?
665529
it should be none. Recheck the settings on the printer. Use your web browser to go to the IP address of the printer, it should look like, but may not be (192.168.1.11) then just hit return. This is assuming that your connected to it via a network connection.
918010
The only way I know of is to print via the USB cable if you aren't connected to the network it is on.
1359443
Are you printing through an Internet browser? Some browsers don't like printing to printers directly. Try a different one and see if that helps. Otherwise if it's not through a browser... I have no idea.
541418
Try holding the off button several seconds to turn it completely off. Then restart your computer and then turn the printer back on. Hope this works for you. I can't wait til I can afford to buy a new one.
809317
Hmm. I was wondering what you meant so I went in to print an invoice PDF. I couldn't even get that far. Mine has an error message that says the printer is not activated (error -30). Worked on that for a bit through my printers but never did get it working. Luckily anymore I send invoices by email but I would like the option, for those oldtimers, to be able to save to PDF then fax from my computer. Saves paper!
1608235
Keep in mind this printers network goes out randomly and needs to be restarted. In the middle of a print job you'll get a notice that the printer is not connected. Honestly the worst printer experience I have ever had.
2103178
Call Technical support. They have been absolutely wonderful with me on every occasion! and, the only other thing I would suggest is with the new cartridge of black in place, disconnect your printer from the electrical outlet and shut down your computer. Then, restart your computer and restart your printer to see if that makes a difference. Otherwise, call KM. They are wonderful! And, these printers are wonderful although a bit "sensitive."
1936026
I don't recall if I had any issues like that or not. I'm an IT guy/computer nerd anyway so if I did, I fixed it immediately. With that said, I would recommend turning your printer off and then back on. Even try some different things like putting old cartridges in when printer is on and then turn it off, pull cartridges out and replace the new cartridges just before turning the printer back on. Make sure that any tape that may have been on the bottom of the cartridges is also removed. You'd be surprised how many people forget that. One thing to look at also, if the problem persists, is to check the settings on the actual printer and look at the ink level. If the ink level is showing that everything is full, as it should be, then the printer is at least detecting things that far. Hope this little bit will help, if not feel free to post back. If you end up having to post back, let us k ow what you be tried, and the specific issue you're having. This way I, or someone else, can give more accurate advice to further troubleshoot the issue. :)