Can anyone give me the warranty contact info? I ordered mine from Amazon and it quit charging. I need to send it for repair but lost my warranty!
1190832
How long have you had the laptop? If you purchased it within month, you can get a return label..
1190833
Good news - bad news. Contact AAA Mart,whom I assume we're the "seller". Are if you have had it less than 30 days you can get a refund from Amazon. Check Amazons A-Z gurantee. If that is an option, take it. AAA Mart has replaced mine twice for the same reason, will not charge and I am afraid to operate the third. I hope you have better luck than I have had with this tablet I think Amazon.listing this brand and I have told them so, but....... good luck from a fellow sucker
1190834
I had the same problem with the charging. I reset it by pressing both the on/off button and the volume button at the same.It still takes a long time.
1190835
Fyi, for all of you purchasing from AAA MART; beware!! They have horrible reputation with this particular laptop. They also bully people to remove negative feedback and any claims against them. Good Luck!!
1190836
Contact AAA Mart through Amazon customer service. They provide a 1-year warranty on this product. FYI, I am having the same problem and will be sending mine in as well. Good luck.
1190837
Hi Mary, I was not sent an actual warranty. The tablet comes with a one year manufacturer warranty. You need to contact the seller, AAA Mart, by sending an Email through Amazon. The company responds very quickly. Maybe this will help with your charging issue. This is the second Contixo tablet ordered and it acts differently from the first one I bought and I don't know if it's a new feature or if I have a problem with the new one I bought. The first tablet would charge while in use, but the new one I bought will only charge if turned on and not in use. You could give it a try. Hope this helps.
1439042
I had problems with mine not charging- the 15% power light kept blinking no matter how long it was charged and despite the light that indicated it WAS charging going off; I ultimately returned it. A few other people seem to have some similar problems.
576026
To be perfectly honest, I am not sure. I've got mine not too long ago and it never said anything about a warranty, but my charger still works fine. I'm sorry if I'm not much help I hope you can figure out the solution soon :(
1243710
This happened to me also. I thought it was the charger. I bought a new charger. It still wouldn't charge. I returned it to Amazon (manufacturer has a 1 year warranty on defects) and they sent me a brand new one that does work. It wasn't the charger, it was the charging port on the tablet. If you need to return yours for the same reason, go to your orders page and contact the seller. Amazon was very fast and helpful in replacing it for this reason. The new replacement one has been working (charging) fine.
229508
I bought this as a gift for my sister-in-law. Before she could use it, it appears the charging port is broken, therefore, the unit will not charge. They will fix it under warranty but I have to pay shipping to and from. I was afraid repair dept might say the problem was due to abuse and cost more than I paid for the unit. Long story short, I will donate it for parts. Sorry I was not able to answer your question.
1181979
Same here, I bought two of these chargers, one was fine..the other one had a broken brass strip on it and the battery will not charge on that side. I was wondering the same, how do I get a replacement as this one is obviously defective. I don't want to have to go through the whole process of having to repackage it, sending it out again, and waiting for the replacement. I was very disappointed.
1188749
The charging circuit that is built into the unit is defective. I had the same problem with the unit that I purchased from Amazon.However, if you contact: LectrolLounge support via the Amazon marketplace e-mail thet may be able to exchange the unit under warranty. This is what happened with the original unit that I had. LectrolLounge provided a free warranty replacement that worked properly.
2227985
Hi there. Mine still works, but needs recharging frequently. I can tell it's starting to go on me. No warranty. Sorry. I won't replace mine with the same product. Best of luck.
165405
Regarding your earlier question, if the product doesn't work, we will be happy to replace it with no charge, just contact me to get through the process of replacing it. We prefer you to have a working product than for you to be stuck with a broken one. Hope this is of help and thank you for your interest in this device.
2211256
I don't know, I have had mine for a least 6 months and charge it every week. Maybe you need to contact company where you ordered it.
2203295
We just had a similar incident with one of ours. we just let it run itself down till there was NO battery life left. I almost threw it out because I thought it was broken! I decided to charge it one more time to see if I could get it to work and it had reset itself and came on and worked properly. just let it go till it is dead dead dead and then try recharging it and see if that works
1736658
I tested the one I got and it works great! I thought my original had gave out but upon further inspection it was a loose connection. So I keep the new one as a spare; wasn't too concerned about warranty. However, the seller does say you can use amazon's return policy or contact them for further item details; they may offer you a warranty.
783151
I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and... » Read More I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. « Show Less
1811436
I haven't had any problems with mine and I have charged it many times. I would contact the company. They have wonderful customer service. I had to call them on a question that I had and they were wonderful.
351500
Greetings. Could you please help to contact us @ betterstuff.amazon@gmail.com and inform us your order details? So we can ship you a replacement charger.
159797
I had the same issue with the replacement battery. It stopped working after about 3 months. I complained to amazon and got my money back.
111578
Mine worked flawlessly for a while then a few months later I had some charging issues like this. I called their tech support and explained the issue. After a few questions, they swapped the unit out for a new one. I think I spent 10 minutes on the phone. While I'd rather not have issues, the fact that it is EASY to get warranty support more than makes up for the issue IMHO. All manufacturers can have issues. A good company stands behind their warranty and makes it easy to replace.