There are two latches & only one goes down in the unlock position, so I had to put tape to hold one down. How do I get both to go down in unlock?
1185384
the other one only goes down in the presence of the magnet. thats the whole point of the door, to only unlock for your cat wearing the magnet.
1107167
I don't think you can. I used tape to hold down the latch when my cat didn't need to wear the collar because the other cats couldn't figure it out. Once the other cats figured it out, I took tape off and collar on.
1694896
At the bottom of the remote there is a small hole. Either you use a tooth pick or paper clip poke through the hole and it will automatically release the latch.
55248
pull up the (disengage) the lock. I have to tilt the stool and push one of the legs toward the other. I usually do this with my foot. It takes a bit of pressure to close it and I find that this works best for me.
2092191
Try flipping the key around. The key basically has to twist 180 degrees in order to unlock it. It will only fit in the keyhole in one particular direction to allow turning 180 degrees. The other way, it will not reach 180degrees and will not unlock. I found that out the hard way, too, after panicking at a Starbucks.
2244882
There should be 2 keys that come with it. Also, in order to open them, you have to push out on the lock towards the end of the case. This will release the latch.
148300
?that's strange.. mine have never done that...and this is my second one. Is it locked in before you turn it on...you should hear a click when you put them in place....sorry I don't know any better answer. I can only guess that it has something to do with the latching mechanism.
1901089
The latch is on the top left side of the door, just below the curved part. Pull latch up to open. When closing, hold latch up and release when door is in closed position.
69645
I looked again at a spare brand new one that was in my garage - with that lock properly installed I don't see you circumventing it without breaking something. That latch doesn't move if in the locked position. I wish there was a way to post a picture - basically there's a tapered section of the lock assemble that slides into the gray housing - then the latch lifts and swings over the catch on the door; when the lock mechanism is pushed down that door is solidly secured. Then locking it makes it so it can't lift or open. Like I said, if that's done right, the housing won't open without you breaking some plastic either on the door or the lock itself. I looked again at a spare brand new one that was in my garage - with that lock properly installed I don't see you circumventing it without breaking something. That latch doesn't move if in the locked position. I wish there was a way to post a picture - basically there's a tapered section of the lock assemble that slides into the gray housing - then the latch lifts and swings over the catch on the door; when the lock mechanism is pushed down that door is solidly secured. Then locking it makes it so it can't lift or open. Like I said, if that's done right, the housing won't open... » Read More I looked again at a spare brand new one that was in my garage - with that lock properly installed I don't see you circumventing it without breaking something. That latch doesn't move if in the locked position. I wish there was a way to post a picture - basically there's a tapered section of the lock assemble that slides into the gray housing - then the latch lifts and swings over the catch on the door; when the lock mechanism is pushed down that door is solidly secured. Then locking it makes it so it can't lift or open. Like I said, if that's done right, the housing won't open without you breaking some plastic either on the door or the lock itself. « Show Less
1397563
mine latches and stays put just fine, there must be an issue with that one.
1305868
Reinstall it again. Then adjust the tension nobs to tighten the gate. As it tightens, it will close the gap in the middle where it is supposed to click and stay secure. Leave about 1/4 inch in the latch so it can easily open and close automatically when you open it in either direction. when it closes, it will be a secure fit. I have one, and I just love mine. Read the instructions and take your time, you can do it, it will work out for you. D. Dellapenna
1330102
Sometimes it helps to give a slight push-pull of the two adjoining sections in the lengthwise direction to seat the locking mechanism. This trick helped me a lot when I had the same problem.
322666
Hold the button down and it will lock in place. Release lock by repressing button
1034063
If it is not locking all the way, you may have to adjust the latch plate and make sure your dead bolt hole is deep enough so it can extend fully. mine works great without any difficulty. you should only have to push the lock button once. If you hear any noise after the button has been pushed, it should stop, but better off to make sure it is adjusted correctly.
1300018
Hi there! To answer your question: When we first used this Ziploc unit, we did have a slight problem making it latch on both sides! However, after calling the ZIPLOC company and speaking to a customer service rep., he advised me to apply EQUAL pressure to both sides of this unit at the SAME TIME. We did as he said, and so far, we have had no more problems with the latching issue! We do like this machine and it does do a great job, and we do not use the Ziploc brand bags. We buy the bags already sealed on one end from ebay for roughly 3 cents each! I hope my answer was able to help you enjoy your ziploc sealer unit! Thank you! Randy Brossette, Pineville, LA. Hi there! To answer your question: When we first used this Ziploc unit, we did have a slight problem making it latch on both sides! However, after calling the ZIPLOC company and speaking to a customer service rep., he advised me to apply EQUAL pressure to both sides of this unit at the SAME TIME. We did as he said, and so far, we have had no more problems with the latching issue! We do like this machine and it does do a great job, and we do not use the Ziploc brand bags. We buy the bags already sealed on one end from ebay for roughly 3 cents each! I hope my answer was able to help you enjoy... » Read More Hi there! To answer your question: When we first used this Ziploc unit, we did have a slight problem making it latch on both sides! However, after calling the ZIPLOC company and speaking to a customer service rep., he advised me to apply EQUAL pressure to both sides of this unit at the SAME TIME. We did as he said, and so far, we have had no more problems with the latching issue! We do like this machine and it does do a great job, and we do not use the Ziploc brand bags. We buy the bags already sealed on one end from ebay for roughly 3 cents each! I hope my answer was able to help you enjoy your ziploc sealer unit! Thank you! Randy Brossette, Pineville, LA. « Show Less
1501756
I asked my friend to help. What you need to do is make sure the pin is through the hole first, then you have to align the two snap closures and press extremely hard till you hear them click. I really think you need 2 people, as the pin kept slipping out when I did it alone and you have to make sure those closures are perfectly lined up in order to press them into place. Good luck!
325955
sometimes the tab you use to unlock it doesn't come all the way back down and it doesn't lock. make sure tab is all the way down
609499
I had the same problem...it is the poorly designed side latches....some times it would work and most times it wouldn't...cut your losses and send it back and get another brand....you will hate this machine if you keep it or not even use it since it is such a hassle.