Why after 3 months did it just stop working? This would be the 3rd shark steam mop for me along with having a shark vaccum.
1180314
At times mineral deposits can build up and cause a problem. I would recommend contacting Shark directly for any help with your Product (Troubleshooting - Repair - Returns) or any help ordering parts please call: 800-798-7398
1180315
Amanda, if you're using tap water then I can likely solve your little problem. And believe it not, it's little! Remove the mop head at the neck, where it joins the body. There in the neck you will find a small pinhole that sends the steam to the mop head. What happens is that tiny pinhole gets clogged with mineral residue, calcium, etc and steam can't get out. The fix is to UNPLUG THE DEVICE AND LET IT COOL OFF! Then straighten out a small paper clip, slide it up into the little pinhole, and run it in and out a couple of times to remove the deposits. I keep a straightened out paper clip in my cabinet for just this very purpose. Plug the device back in and see if that doesn't fix the lack of steam. If it does, keep the paper clip handy for future clogs. If it doesn't, well, that means a call to Shark Customer Service. They are the ones who told me how to do this :). Good luck!
1640348
Maybe a year? Always had issues with mine and I've had two roombas. I wish I would have bought a different brand. Make sure you clean it thoroughly after each use.
428778
I've had the same issue! I had the machine only 2 months before the steamer wand stopped working. I was worried this could happen so have been very careful to make sure I clean the machine while it's still hot to avoid any clogging. I even ran the machine several times with just hot water and I still can't get it to work. It has been out of commission for 3 months now.
2118969
I'm surprised you're searching for new pads...My steamer didn't work long enough for me to go through the first set of pads. Tried taking it apart to fix it, but everything is welded in such a way...it's not worth buying.
1827286
I thought it would need a charge .. after charging it to get more suction it stopped working ... I think I had it 2 months before it just stopped working.
1424149
When I had my 2 sharks, I put in the recommended amount of water and used the distilled water. But neither lasted any period of time. I had a cheap one and an expensive one but both quit working. I followed all the directions along with the recommended distilled water, but the Shark was not a successful appliance for me.
1832195
Same problem I had with my first one. If you call Dyson, they will have someone walk you through taking it all apart and cleaning it etc. I had already done this so I knew that wasn't the problem, but I did it again anyway. Still wasn't working. I finally returned it and got a new one. My new one actually stops occasionally too, but not like the old one. I'm not sure if you can still return it for a new one or not, but I would if you are able. Good luck.
1304778
I am sorry to hear this. Like I said before, the one we have is very good. My wife uses it just about everyday. I really don't know where to go to repair your mop bucket, hopefully Amazon can connect you with the maker.
374043
Do not buy it. It does not clean at all, much less corners. I went through 2 of them in 6 months. They just stop producing steam on the bottom. They build up the steam instead and blow it out the release valve on the side that they don't show in the picture. The first mop did it after 2 months, by the time I got the second one from Bissell it had been about 4 months since I bought it and the second one broke on it's second use. They replaced it with a different model but would not give me my money back. The replacement barely got hot, it just dumped warm water on the floor and leaked out the filter. After 6 months I got a shark, professional with the 3 speeds. I've been happy ever since. Do not buy it. It does not clean at all, much less corners. I went through 2 of them in 6 months. They just stop producing steam on the bottom. They build up the steam instead and blow it out the release valve on the side that they don't show in the picture. The first mop did it after 2 months, by the time I got the second one from Bissell it had been about 4 months since I bought it and the second one broke on it's second use. They replaced it with a different model but would not give me my money back. The replacement barely got hot, it just dumped warm water on the floor and leaked out... » Read More Do not buy it. It does not clean at all, much less corners. I went through 2 of them in 6 months. They just stop producing steam on the bottom. They build up the steam instead and blow it out the release valve on the side that they don't show in the picture. The first mop did it after 2 months, by the time I got the second one from Bissell it had been about 4 months since I bought it and the second one broke on it's second use. They replaced it with a different model but would not give me my money back. The replacement barely got hot, it just dumped warm water on the floor and leaked out the filter. After 6 months I got a shark, professional with the 3 speeds. I've been happy ever since. « Show Less
1381310
I have a different model shark. After having similar problems with a short battery charge life, I researched online. Apparently many people have experienced short charge lengths. I still have mine because when it works it works fine. If allowed to charge a long time, charge will last longer.
1995856
YES same thing with me. I thought the steam mop would work good,but left my floors looking like there is a film all over. I've tried to use vintage water and tea water,and floor wax, it still has it,so I think the steam mop ruined my floor. My husband is very upset to.He spent many hours refinishing that floor.I'm still looking for a solution and if I find one I will repost.
501660
I have no idea, when mine went bad I just bought a new one. If Amazon doesn't have one probably can't find one unless you go to shark.com & see if they are available.
2137549
Mine quit working about 3 weeks ago. It just stopped and could not fix it. Sorry it happened to you.
365661
Because Shark is so uncooperative I doubt you will be able to get the manual or parts. I also don't think it will be worth the time to repair. We had two of these replaced due to breakdown and when we went to have the second unit replaced, Shark wouldn't do it because we were past the warrantee date on the first unit!!
1232445
Sorry, I don't know what is wrong. My biggest problem was with the life of 3 batteries. The just didn't last long enough. Disposed of original then the 2 replacements are either not charging or won't hold the charge. I was really disappointed since we like the vacuum so well. Wish it could be converted to a cord. Good luck with it.
724744
I definitely would recommend going with another steamer/vacuum. Though I cannot give advice as to which brand.
29498
I have the stick vacuum which only worked until the batteries went out. I paid over $40.00 for a new battery pack and it still will not work so I am not too fond of Shark products. The only place I would use a steamer would be on tile.