This item does not charge the device, only allows it to be turned on. The second I remove the plug, the laptop shuts down. Help?
1165604
With only the info you provided, I believe the battery in the laptop dead, very dead. An external power source cannot fix that!
1165605
I had that same problem, and it turned out I needed a new motherboard. You should call Dell.
1165606
Does not seem like an issue with the charger but the battery itself which does not seem to be holding charge
1165607
I have ordered several of these batteries with no issues... I suggest you send it back and get a different one.
1165608
remember that this is an adaptaer that charges the battery not the device, if you unplugged and it shuts down, you have to replace your battery!!!
1165609
Same thing happened to me I returned and ordered directly from Dell. The genuine Dell charger charged battery with no problems. I knew my battery was good, I just lost the original charger.
1165610
Unfortunately it sounds like the battery needs to be replaced; the battery is no longer holding a charge.
1165611
It sounds like a battery issue. That happened to me and I had to replace the battery.
838513
Plug out the device and plug in again. It need trying. That is how I solve mine
687498
If will not charge you should send it back. Just asking!!! you did charge the this device first?
301263
Try to remove the plug. Allow to cool 30 minutes. Then plug it in again. If you do not help, then you need to change the charger! Unfortunately you have a defective product! Call to Amazon customer service.
902827
If its the power adapter see if your version is a 5volt (some were 9volt check your adapter.. you can also get generic power supply with adapter to work as well) and has a usb to attach to a computer. If not then maybe a new charger is in order. I've had several Super Pad in the past, if the plugging into a computer usb or new charger doesn't work, only choice left is to depress the reset button.... If that doesn't work its inside the unit unfortunately. Repair or replace.
2075150
I have had trouble. My laptop does not stay on unless it is plugged up. This has been happening since I first purchased it.
1995156
I'd comtact the seller and get a refund or get them to give another device. Could be defective. Not sure but mine works. Could try unplugging and retrying. Or if your not using the correct power adapter to use that. Not much details on how you have it hooked up. Main thing here is to contact seller to find the best solution.
640485
Supposedly you plug it in. Mine charged once, then never charged again. Good luck....
1110128
maibe your pc is the fault.... so u can do this... unplug your laptop put out the baterry and leave it like so for 15 min ...atfer put in the battery and plug in the usb ..it should work...
249213
It could be defective, however with no information as to how it is connected, that would be impossible for me to determine. Try connecting the device to a different usb port on the computer. I have mine first connected to a "powered" usb hub and from there to a port on the back of my PC. That way batteries are charged regardless if the PC is on or not. In most cases if the device is plugged directly into the PC, power to the device is also turned off and not charging the battery when the PC is off. Hope this helps.......
1396621
First I'm not sure--never encountered the issue. My generic answer[a/k/a guess] is that you need to lift the lid and press the power button. To have the lid closed and power up or operate may be a function of how you set the windows settings on your laptop when you do close the lid (it may be set to shut down, to sleep or hibernate depending on the setting options). Perhaps if set to sleep when lid closed it is 'on enough' to accept a charge, whereas if it were completely shut down it may not accept a charge.
162217
That's really possible. If neither your original batter nor the new Anker battery charges at all then it's likely to be either your AC adapter or the laptop itself. If if the laptop will not stay on when plugged into the wall without the battery, then it's probably the AC adapter (try another to find out). If it stays on while plugged into the wall then it's likely the charing mechanism inside the laptop.
1204312
Yes, I double checked and then triple checked.When I unplug the laptop and plug it back in. It will show it's charging then just stop. It just won't continue charging or stay fully charged. The other battery did the same thing then just stopped being useful.
138020
I would recommend a different charger. Mine makes a crackling noise every time I plug it in. It got to the point that I just bought a different one because I was afraid if frying my laptop.
651247
You simply plug in the cord to charge it; if it still doesn't work then there's something wrong with the laptop itself.
1114751
Does it power the device--so your mini operates? If so and it doesn't charge I would guess you have a bad battery.If it doesn't even power the device so that it turns on I would think the power supply itself is defective
1127004
My laptop still didn't work after I put in the new battery. I don't think it was a problem with the battery but some dysfunction of the computer. The computer failed to keep a charge even with the AC attached.