Bought earlier this year- couldn't get it to work & now back to trying. Can't locate paperwork, passcode flashes by too quickly. TIA for any help.
1028687
It's flashing because it's dead. You need to charge keyboard off of tablet with USB cord. Then should sync automatically!
2173595
Under the box where the code usually appears, it says in small blue font "Or, try entering a passcode on it". Click on that and it gives you a new passcode to enter. I'm having trouble too pairing mine - it sees the keyboard, but entering anything on the keyboard seems not to be recognized, and it eventually tells me the keyboard quit waiting - try again. I'm wondering if I have incompatible Bluetooth, as I've paired a different (Anker) keyboard and a Bluetooth mouse to the ME400C in the past with no problems. About to send this new keyboard & case back!
2264431
I dont know to be honest. All I know was that the version I had crashed constantly. To top it off, I was casually informed by their customer service one day that about 2 years worth of saved receipts and documents were gone. No notices, or heads up about this.. just sorry, they are now gone.. I wouldn't buy a ream of paper from this company much less a piece of equipment to scan valuable documents..
1309941
I am sorry.. I do not think I can help. I put in numbers on CD but still of no use..Says did not acknowledge my request.. I can not get mine to work correct either.. No manual or things to go by.. :( Sorry.
564709
I think I just ran into the same password problem. Were you trying to restore factory settings? I tried that under Menu &gt; Settings &gt; Restore Factory Settings, but the phone said "Input phone password". Searched online and the manual, and did not see what to do next. But upon trying a few combinations, apparently the default password is "0000".
1204345
I would call them or send the whole thing back. You can't do anything with the unit if the code isn't working.
486901
I had the same problem, i called their support and in the middle of the call realized the two "O"s that were in the beginning of the code were actually "Q"s. i dont have poor eyesight or anything, the machine just didn't print the tails, but if you look very closely there were very tiny dashes where the bottom of the tails were supposed to be, but it was far from legible. i felt ridiculous, try replacing the "O"s with "Q"s worked for me. horrible printing job for the code, but hey, i got my free maps now.
2050074
There is a code in the book that came with it, that you scan. You have to enter program mode first, then scan the code. I'm not sure which one it is, but you can try several options until it works.
1019304
yep, put in my Key 1 10 HEX characters instead of my passphrase and presto! Connected. Thank you for posting this - good luck all.
1644262
I would first attempt the relearn procedure. If your passlock module (the computer for the security) is working correctly, you can install this. In my case, the module was bad and this does not good as it is just a bypass for the passlock sensor. It would also behoove you to have someone scan the passlock module for codes. If the security light is on, there is a code stored in the module which can lead you to a completely different issue. See here for relearn: http://my.cardone.com/techdocs/pt%2077-0011.pdf
707131
I have never been able to get it going and/or find the time to call for support AGAIN! Sorry I can't help you...good luck
200265
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --> Can't use or login --> Can't get replacement because not logging in. Go figure.
555829
Try reading the manual which is on the disk that came with it. It is either looking for your DSL password or you need to reset it manually.
544318
Try pushing the reset button on the side. You might have to use a paper clip or pin, but that worked for me when mine locked up.
672472
I had the same problem. Sorry, no, I cannot help. I'm considering reinstallation of the software.
779320
Unfortunately you're likely out of luck. I only got a few months out of mine before it stopped working. PNY is no help either, they never responded to my email.
1535533
Not sure where my paperwork is. But I did have a similar experience. At the time I stopped using it. Then later I had another reason to use it. I just reinstalled it (the same way) and it worked fine. If you haven't tried it, you might just R & R the whole thing and re-cable it to see if that works. .