I got this device and when I turned it on it froze on the WOLVOL screen. Everything else isn't frozen except the screen. Any ideas on what to do?
1167006
Contact them-they e-mailed me back the same day and sent me a card to reboot.
1167007
when I got mine it worked fine except it couldn't open the internet. I soon sold it to a friend. I would suggest just returning it for a new one or asking for your money back.
1167008
I have had the same issue and at other times, the screen and mouse are fine but the keyboard doesn't work. I'm not sure of any solutions. I'm at a loss with my own.
1167009
I had that problem too it would freeze right on the load up screen that said WolVol and would stay right there what I did was contacted the seller and they sent me out an SD card that u plug into the computer turn it on and it updates the system and fixes the problem so try contacting the seller.
778166
Mine worked grest for about a year and it started to freeze i got sick of it so i upgraded. I suggest you do the same.
647500
Possibly the display is frozen. Removing and reinstalling the battery is worth a try.
1279289
We are having that exact problem. We contacted wolvol, but they wouldn't simply tell us whether there was a hard reset. Instead, they offered to repair it if we sent it back to them. Still not sure if that was a great idea, but we sent it (plus a$10 repair fee), now waiting to see how it turns out.
1372841
Had the same problem and hence I returned the battery.Try to keep the battery in your freezer for 2-3 hours and try charging it .. If it works, you got it addressed.
2143599
Did you try to update the firmware? My firmware version was very old out of the box, and the device keeps freezing and crashing and disconnecting. But after updated to the latest version, it works perfectly! �
205840
Mine worked well for a number of months then froze. They responded quickly you my email and gave some suggestions. That did not work so today they asked for my phone number to try and fix it. Have not had time to respond to them yet
2141620
What I want to know is, after reading these reviews both good and bad, I am wavering about whether I should keep my Striiv. How is the company going to support me if and when the devices freezes, stops working altogether etc. I am a citizen on a fixed income and really bought this device at great sacrifice to myself. I would appreciate an answer ASAp
595016
I had it 3.5 hours before it froze on me. Wouldn't ever get past the SANSA logo screen after that. I would not recommend you get another of any of the M200 series at all. The discussions on them are the same as here. The M240 is filled with more like this. It's a bug in the production process or something. I wonder how many have had the same problem but not posted or given a review?
815493
Latoya you just bought it? I was under the impression that they didn't sell this anymore. Check your About screen if you are able and see what version of machine you have. If it is a 201C it will not work and needs to be returned. If not, turn the machine off, unplug it, and wait a minute or so. Then reboot the Imagine and see if it moves on from there. I had a bad time with my first two, they wouldn't work and had to be returned. The third one the screen has since fallen out so I don't use it at all. I hope this isn't the situation for you.
1834258
I had the same problem with one I bought around Christmas time. For that one I returned it. However, now my screen quit and I can't get tech help. At all. Nothing. If I had to do it over I'd return it and run.
1560399
I had a screen freeze up that was not resolved until I uninstalled and reinstalled the drivers!! If you have the issue, google it, chances are someone else has had the same issue!!
2143597
Did you try to update the firmware? My firmware version was very old out of the box, and the device keeps freezing and crashing and disconnecting. But after updated to the latest version, it works perfectly! &#128076;
82816
I returned this product because the screen froze during setup... so I don't know...
1981125
I could not get it too. The device froze up after one use. Cant select USB input. I am going to try to return it
1332223
They still can't help you on this?? I mean they made the product, there are people out there that still have it, they should support it. I know it doesn't help you now, and I hate to say, I can't even help you. I was having issues with mine, and it ended up freezing on one pic, so I've since unplugged it. Good luck, I hope someone can give you an answer.
1868565
My advice, as mine did not work. Take your machine to a store, and test the device before you buy. Make sure it works, first. Greg