Just got this mop and have tried using it. But the spray is so weak that it only wets the mop head & never even reaches the floor.Is this defective?
107519
I do not have that issue with mine; you must have gotten a defective product.
1189957
Mine sprays pretty far. Make sure the container clicks into the mop (you have to push pretty hard). If that doesnt work I would say you may have a dud.
873367
I had the same problem with an older model. While it fit the newer model better, I found that the second or third wring out popped the plastic tie that held the mop head together. Recently I tossed the whole batch in a charity bin. Very disappointed in the product. Loved the original, but the replacements just did t do the job.
568091
That can happen if you press the steam button too long. The trick is to press it and then mop the area, then go to the next. In other words, press as you move the mop forward, then stop pressing as you pull it back. If you continuously press it, it is getting too wet and can streak. Good luck!
1765458
I am not sure...these ones have the 3 velcro strips that attached them to the mop head. Mine only steams it doesn't spray. On the other hand I sometimes spray heavily soiled areas and then steam clean them.
1007510
I have had this problem as well. I think it's more the ergonomics of the mop handle that came in the kit I purchased. It works ok for me if used as a dry mop, but as soon as I spray the mop or the floor (lightly) with Bona), it stutters and sticks instead of gliding. I've just purchased another pad and am giving it another try, keeping one pad for wet mopping and one for dry.
1255378
Have not had any issues using it but I am not "rough" on my mops so not quite sure if this will answer your question or not.
1919852
Problem is that the spray pump handle, "the red one at the hand grip," does not release or is stuck at the squeeze or compression stroke thus not allowing continuous pumping of the spray solution on the floor surface. Yes you have to attempt to squeeze short strokes before it releases to full operation. This problem occurred all the time sometime after 6 or so months after purchase. Keep in mind that the swivel mop surface area is highly suspect to breakage
1901221
Yes, that is what makes is so nice. Pull it off throw it in dryer, air dry and press it back on to mop for next time
1410860
As long as the mop is in the upright position it will not produce steam. Assuming you have the mop setting turned on and water in the holding tank, just start mopping and the steam should come. It comes in bursts of steam. Hope this is all that is wrong and this helps.
1225168
I don't know. I did not have that problem. Some things to consider: Short in wire, the GFI isn't on. Perhaps calling customer service can help. I found that most helpful on issues relating to other items I had purchased through their website. The mop we have works like a charm. Good luck.
1846899
Mine sprays consistently, constantly. I love my Bona mop. In fact, I have two, one for upstairs and one for downstairs. Maybe you got a clunker. Customer service is awesome from what I hear. The company would want to make it right with you.
272746
Truthfully I am not sure, because I have arthritis so if the mop head it truly saturated with water or whatever solution you are using it would depend on how strong your are in using the squeezing of the mop. From what I understand either hardwood or laminate floors you should not use water on the floor other than for a mild damp moping of it. You could use a spray bottle of water on the floor then go over it with the mop if that is what you want the mop for.
2193491
It didn't really steam up. When I touched the mop cover, it was just a little warm. My old shark mop literally had steam coming out all over the place and it was really hot steam. Rather than return it and have to search for another one, I kept it since it did clean the floor (I wet the mop cover before I put it on), just don't think it's sanitizing. Will eventually get another shark mop in the future, probably in about a year since it'll cost over $100 and this one cost only $49. Besides, I have a dog and the floor needs to be mopped again after he's been inside the house 3 hours. Thank goodness I'm not a germaphobe. It didn't really steam up. When I touched the mop cover, it was just a little warm. My old shark mop literally had steam coming out all over the place and it was really hot steam. Rather than return it and have to search for another one, I kept it since it did clean the floor (I wet the mop cover before I put it on), just don't think it's sanitizing. Will eventually get another shark mop in the future, probably in about a year since it'll cost over $100 and this one cost only $49. Besides, I have a dog and the floor needs to be mopped again after he's been inside the house 3 hours. Thank... » Read More It didn't really steam up. When I touched the mop cover, it was just a little warm. My old shark mop literally had steam coming out all over the place and it was really hot steam. Rather than return it and have to search for another one, I kept it since it did clean the floor (I wet the mop cover before I put it on), just don't think it's sanitizing. Will eventually get another shark mop in the future, probably in about a year since it'll cost over $100 and this one cost only $49. Besides, I have a dog and the floor needs to be mopped again after he's been inside the house 3 hours. Thank goodness I'm not a germaphobe. « Show Less
1410861
In order for it to steam, the receptacle has to be filled with water, the switch on the front of the mop has to be flipped to "steam," and the plate the mop pads velcro to must be attached. If you've taken all of these steps, check the outlet where it is plugged in (when I clean at work, only two outlets out of four actually function!). If it still doesn't work, you may have a defective machine. Hope this helps.
520047
Someone in one of the comments on another review said "Unless you push the filter down thoroughly into the tank, it leaks. I had the same problem with wet floors until I went over the directions again and pushed the filter harder the second time. After that I had no problems and am completely happy with the mop." Hope this helps.
520044
On my first try it left my floor completely soaked. I was using it like a vacuum and moving it back and forth, just as the directions suggested, but perhaps too fast. I then tried moving forward only at a slow steady pace and my floors were left with a minimal amount of water, about as much as I would expect.
273062
I've had this steam mop for several years. Then answer is, it depends on how you use it. If you try to use it before letting it ehat up all the way, it will be wetter and may leave puddles. My recommendation is, turn on the steam mop with a full reservoir of water 3 to 4 minutes before you are planning on using it. You will see the steam emitting. Then use as normal... the floors will definitely be drier much quicker than a mop with no puddles! I sue this every day and with a 3 and 4 year old in the house, we def need dry floors befroe the kids come in and slip!