Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
2027217
While I did not have this experience, I have read that customer service is exceptional. Here's a good test!
367730
I believe the question has been anwered..maybe the company that makes it could answer the question better
1706958
judging by the timestamp on the email from Amazon related to your question, i think you were trying to call them too early in the morning. but even when you get a hold of them, if my experience is indicative, they will not be able to be of much help.
519659
They have not, but the Customer Service rep I spoke with was very accommodating and gave me the impression this was not the first call pertaining to the same issue. The rep was the one to suggest a full refund, rather than a replacement. I would imagine this is a known issue they're working on, but who really knows.
869910
THANKS FOR YOUR REPLY. Do you have a customer service number I can call? Again, thank you.
1878677
I think they are, they have been really good to deal with. I have called them several times and each time they are eager to help. I would give them a call.
2139533
The unit functions as well as any unit costing twice or triple the price. Additionally their service department office is a pleasure to work withuse. Use the E-Mail they respond within two hours even after business hours. My unit was replaced since I shipped my unit for a minor adjustment the Post Office damaged mine and it was replaced by Afunta. Not even 24 hours after they received my returned damaged unit at no cost to me. All E-Mails go to the site and refer all E-Mails to a young lady named (Cherry). Service with this company is to be considered beyond reproach.
1398856
No and I wouldn't but from them. I bought 2 and both were broken and the didn't respond to my emails. Poor customer service.
1853578
My experience was dismal. They made it clear that they didn't care and never would. I asked for a refund and they refused. The only info they provided was regurgitation of our answers to their online questionnaire.
924844
Follow up on their error. If they don't respond I would file a complaint. I'm tired of bad customer service. They need to be held accountable for their errors.
1667354
I don't know, but I've found the company to be very responsive to customer inquiries, so if you contact them directly, I'm sure they'll be able to answer that.
228347
probably not, but you might inquire with their customer service which is very helpful.
1676825
worst customer service and horrible experience - not the answer you were looking for - but still the truth
973781
Not sure. I have had very experiences dealing with the company. Might want to start there.
1529639
It'll take a call to customer service, waiting for a part, and then some handy work to make up for their poor quality control.
1943472
I recieved an email from this company when i recieved my order and they seemed to want good customer service. See if you can find your email or google the company.