Is there a way to reboot the headphones? After less than a month they just stopped turning on last Friday. They are charged but they don't turn on.
1174206
Same here. They just stopped working for me a week ago. Green light is on showing a full charge, but that's it.
1174207
this has happened to me twice now one two different sets, sent support a note and now answer yet. I will never purchase from Mpow again
1174208
That's why I stopped using them and got a refund. They go out when your phone goes out of service. This happened the first week and I purchased the JLab Bluetooth headphones. Here's the link: JLab GO Bluetooth Wireless Headphones with Perfect Fit and Extended Battery (Black) JLab GO Bluetooth Wireless Headphones with Perfect Fit and Extended Battery (Black)JLab GO Bluetooth Wireless Headphones with Perfect Fit and Extended Battery (Black)
1939773
check connections to ensure everything is all plugged in all the way. I know the headphones plug into the box can seen like it's plugged in all the way but may not be. Could also be another issue with the wiring after checking that out. contact seller after checks if no improvement. These really are decent for the price.
1922386
Same question , but there are conflicting answers so I'm going to ask again with a disclaimer...Will the headphones work AT ALL if the battery is dead? I do understand that the noise cancelling functionality, and other advanced acoustics require power - but isn't it programmed to play basic audio if there is no charge? It's kinda crazy that a $10 pair of earphones can work without power buy a $350 device is useless without any power. Again, I'm not asking about full functionality - I need to know whether "bare-bones" audio functionality will work without a charge???
732563
The battery is not replacable - at least it's not accessible in anyway that I can see. I understood when I bought it that once the rechargeable battery stops charging, it's time for a new headset. It is charged by plugging it in to any USB port. In my opinion these are great headphones for the price. Even though I'll have to replace it eventually (3-4 years??) I could buy 4+ of these for what I'd pay for other headphones. They're not noise cancelling but the sound quality is excellent.
1853511
Hi I'm Glad you asked.. i got these and really liked them so almost instantly wrote my review. These have a really great sound but today I plug them in and the left one will not work.. i messed around with them for about thirty minutes before giving up. Keep in mind i bought my pair used. but up until they broke they worked/sounded great. my only complaint is the max volume wasnt all that loud.
1420252
I also had this happen and I believe it's because they won't keep a charge so I had mine exchanged. I charged them 3 times and right after I unplugged them I could pair them but it would only last a minute or so. That is why I figured they are not holding a charge.
1137255
They have active noise cancellation that requires recharging. I suggest that there is some other sort of signal processing happening also. The charge seems to last well if you remember to unplug the cable from the headset.
280989
Hi, I hope you have better luck with these than I did. At first, they played great but then one ear stopped working and the other followed. It would be a few seconds of working then off again they would go. I know this doesn't help you much. I hope you get them working. Mine were returned to amazon within 30 days. Cheers!
587271
Once they are charged,connect them to your ipad etc and be sure to flip on the "on" switch on each speaker May be a loose contact so unplug and try again. Hope this helps.
1331673
How often is the intermittent beeping? I would start by leaving them on standby until the battery is completely empty. Recharge for the recommended time not over night, you will kill the battery. If this doesn't work contact sell/company and or replace! Also try checking the connection. Try other devices!
1331674
It sounds like u may have corrupted the battery. If you just got them contact the seller and they should replace them. If you have had them awhile then you're pretty much screwed and gonna have to buy a new pair.
424298
make sure you are not pulling the ear plugs from the plug too hard. If you have you may have broken them. That is how I knew my last one was no longer viable. I was too rough with them.
770223
I'd 1st, check the batteries and see if the they are in working order...2nd, check if they are installed properly ( + - ).Also check for any loose wiring around and in the ear pieces.
1285493
Actually, mine just wouldn't charge either. I ended up not using them after they ran out of 'juice'. I know this isn't helpful but at least you know there might be a universal problem with the Tenqa REMXD and may want to seriously think about returning yours if you can. I was abroad at the time so couldn't return mine, otherwise I would have for sure!
1766641
Sent them back and ask for a replacement or your money back. I remember my last a lot longer than hour, however, I did not leave my on for more than an 1 1/2, now that I think about it. Hope that help.
1740699
Karen, you must have a "charger" unit, that the headphones set into to recharge. The "rechargeable" batteries can be bought at Wal*Mart. If you don't have a charger, check out any search engine (I use ask.com) and write in the name of the headphones and the model number. You will be able to buy a new there (or used unit on e-Bay) I absolutely love our headphones! They work great and have excellent stereo quality.
58551
There is definitely a problem with the audio jack. Mine was working OK for about 2-3 weeks. I'm now having the same problem as you. When rotating the headphone jack (on the headphones) - the audio comes in and out.