This may be a repeated question but has anyone ever called them for service? Why are all the reviews 5 stars when no one has used their service yet?
1183099
This is a super-great question!!!! I like the idea of the SmartGuard because it makes me feel more secure even if it is a false sense of security. Yes, that's totally dumb, but I'm just plain going with the laws of probability. Although they just don't make things like they used to, have you noticed that things generally fall apart the day after your last payment or when the warranty expires? Anyway, although I can't make a comment about having to use the extended warranty, I will say that it certainly is a throw of the dice.
1183100
Do not waste their money, they will not honor their product, had a problem with a cracked armrest on a 2 month old chair. 1st they said it would be fixed, then next day said it was wear and tear so they would not fix it. 2 months old and it's wear and tear? Terrible warranty if you can call it that.
1183101
Amazon will have to refer this question to someone in their database that has had to use the services of this company. I believe it is rated 5 stars because the customers that purchased it are rating the ease of purchase......Not the insurance itself.
1183102
What do you mean, call them for service??? I do not need any service, just never received the Smartguard 5 year warranty. I thought it would be packed inside the box with the tv stand. I can give them zero stars if you would like me to!
182542
I had a similar problem with another Bill me Later deal for another product. I called Amazon, and gave the order on the phone, they had no idea why it wasn't working. If you believe you qualify, call them - they were pretty fast with me handling the order.
1970199
I've been waiting 5 months for mine. They ignore repeated requests. Amazon should be ashamed to represent them.
2028812
I did it a month or so ago. Only probs I ran into came from getting the traveler in the right spot - crucial! The directions said little about that & I went thru 4 phone service guys before getting one to help there.
1575291
Did the same thing for me. I filled a complAint and never heard back. I wish I had off read the reviews before purchasing because it seems to be common.
695035
Thanks MJ, will try again to do so. So far, "they are experiencing a higher than anticipated volume of calls, so please call back some other time" CLICK. Once holidays pass, I should be able to get through. Does this type of message piss anyone else off as much as it does me? :-)
1771230
With the instructions there was an 800 number to contact them. I would first try that they could help. I have never had a problem with them
612981
yes, i wrote a review stating this a little while back. good luck getting support. looks like they went out of business.
2104935
Not sure. Mine has never worked on anything from day 1. No service from them either.
1412866
Has anyone got a number for these guys? AWFUL AWFUL AWFUL customer support!
26459
I just called the manufacturer and they were super helpful. I have one in the mail as we speak. No charge. Thats service!!!
649978
I called them there people are amazingly helpfull. I think I got there C/S phone no from there web site.
770325
Thank you for the chance to be of service! The best way for us to answer this is for you to email us directly so one of our customer service representatvies can assist you! We hope to hear from you soon!
1390875
Not that I have seen so far. Service from the company has been excellent, and it's still working well for me. I do wish it could be a bit cheaper, but pricing seems to be at or below the competition, so I'm willing to pay for what works.
939398
I find this entire conversation to be incredibly sad because NEVER has amazon reacted to any of the reviews I've reported for being actual garbage. Yet they find the time to repeatedly remove your review. Obviously, the customer isn't as important to amazon as the reseller.
940238
I'm not from Amazon, I'm a customer like you.. But, have you called Customer Service. There's never been an issue that they didn't resolve to my satistaction. The way to contact them is through the "help" icon at the botton of most pages... You're given the option to talk to someone by phone, they call you right back, or to use e mails. I always have them call me right back... works every time.
1760369
Agreed, I would hold off until they get the service corrected. When I say the service is useless at the moment, that is being nice...