Why is this computer so slow to wake up? It takes a minute or two most times to get online even though I have good connection..
1160206
I have an Envy 27 and mine is the same way. Takes a while to "wake up" and I don't know why? I have a high speed cable connection so I am fairly sure it's not the feed. It must be in the computer???
1160207
I don't have that problem, especially since I bought a faster router from Verizon.
1160208
I don't have that problem. Can you try and restart in safe mode, and see if that makes a difference? As I recall, I did delete quite a few items that were automatically loaded at startup.That may help.
1160209
I cannot be sure of your exact setup as there are some hardware and software variations that could be ordered, but the version I have has no tangible delay on wake up. From the time I press the button to the moment I can begin typing is no longer than 20 seconds (just checked a few times) so i would look at connected devices, software that runs at startup that might not be needed, and remove unnecessary options. However, I have many connected devices and startup programs and no issue, so perhaps you should use the "Refresh Windows" recovery feature to reinstall Windows files while leaving yours intact. I cannot be sure of your exact setup as there are some hardware and software variations that could be ordered, but the version I have has no tangible delay on wake up. From the time I press the button to the moment I can begin typing is no longer than 20 seconds (just checked a few times) so i would look at connected devices, software that runs at startup that might not be needed, and remove unnecessary options. However, I have many connected devices and startup programs and no issue, so perhaps you should use the "Refresh Windows" recovery feature to reinstall Windows files while... » Read More I cannot be sure of your exact setup as there are some hardware and software variations that could be ordered, but the version I have has no tangible delay on wake up. From the time I press the button to the moment I can begin typing is no longer than 20 seconds (just checked a few times) so i would look at connected devices, software that runs at startup that might not be needed, and remove unnecessary options. However, I have many connected devices and startup programs and no issue, so perhaps you should use the "Refresh Windows" recovery feature to reinstall Windows files while leaving yours intact. « Show Less
1160210
I had the same problem. The HP Envy has some programs by HP that have to start up and run in the background. After you make your system backup disks you can stop some of the startup programs that may continue to run. Might also be the antivirus that came with the computer. McAfee came with mine and I removed it. I like AVG, it seems to run better in the background for me. I would start by getting rid of any of the start up programs that you may not want or need. One other thing, make sure that you are not running 2 antivirus programs at once. Some cable companies come with their own antivirus. Make sure you are only running one. Hope this helps some. I had the same problem. The HP Envy has some programs by HP that have to start up and run in the background. After you make your system backup disks you can stop some of the startup programs that may continue to run. Might also be the antivirus that came with the computer. McAfee came with mine and I removed it. I like AVG, it seems to run better in the background for me. I would start by getting rid of any of the start up programs that you may not want or need. One other thing, make sure that you are not running 2 antivirus programs at once. Some cable companies come with their own... » Read More I had the same problem. The HP Envy has some programs by HP that have to start up and run in the background. After you make your system backup disks you can stop some of the startup programs that may continue to run. Might also be the antivirus that came with the computer. McAfee came with mine and I removed it. I like AVG, it seems to run better in the background for me. I would start by getting rid of any of the start up programs that you may not want or need. One other thing, make sure that you are not running 2 antivirus programs at once. Some cable companies come with their own antivirus. Make sure you are only running one. Hope this helps some. « Show Less
467844
There is a chance the problem is in your power settings. Mine wants to continually revert to "power saving" mode rather than high performance. The problem with power saving is that it severely throttles your internet speed. Check there and see if that is your problem.
1441364
Only once did I have that problem. When I left open just a lot of applications then left it to sleep for an extended period of time. I just had to restart my computer and it solved it all. Other than that is pretty quick.
1468904
O yes. I just opened the box, plugged it in, ran the Install and I was on. I hope this is the speed you want. I am greatly disappointed in the speed. Lastnight it took 3 hours for the Windows Updates to download and install. I figure this computer for a person desiring to do email and school text work. Nothing you want completed at great speeds. Start a program and go get a cup of tea or coffee. It may be up on the screen when you get back to chair. I saw a Asus 11.5" laptop yesterday at Best Buy that is faster for $270. I am almost sorry I did not just buy it, instead. At least I could take it around with me. O yes. I just opened the box, plugged it in, ran the Install and I was on. I hope this is the speed you want. I am greatly disappointed in the speed. Lastnight it took 3 hours for the Windows Updates to download and install. I figure this computer for a person desiring to do email and school text work. Nothing you want completed at great speeds. Start a program and go get a cup of tea or coffee. It may be up on the screen when you get back to chair. I saw a Asus 11.5" laptop yesterday at Best Buy that is faster for $270. I am almost sorry I did not just buy it, instead. At least I... » Read More O yes. I just opened the box, plugged it in, ran the Install and I was on. I hope this is the speed you want. I am greatly disappointed in the speed. Lastnight it took 3 hours for the Windows Updates to download and install. I figure this computer for a person desiring to do email and school text work. Nothing you want completed at great speeds. Start a program and go get a cup of tea or coffee. It may be up on the screen when you get back to chair. I saw a Asus 11.5" laptop yesterday at Best Buy that is faster for $270. I am almost sorry I did not just buy it, instead. At least I could take it around with me. « Show Less
792047
The built in sleep mode is probably why it lags sometimes because I don't use it for a while and leave it on. But yeah, it is somewhat annoying because you don't get some kind of warning of when it does go into sleep mode.
1278537
your going to need to be a little more specific if it turns on and your able to use it , its working. but at 100%? are you having any problems loading or running programs are you able to use the internet and are your visuals ok? need a little more info
1186551
my keyboard and mouse work great.....If yours is slow all I can suggest is to make sure the usb dongle is in range and/or replace the 2 aaa batteries in the back of the keyboard...if this does not help then I would assume the keyboard could have a defect.
155645
Hi Lisa,Try resetting your power cycling your equipment. It sounds like you have a clogged network that needs to be refreshed. Here is what you do to power cycle:Disconnect the computers from the network and shut them downPower down your routerPower down your modemLet everything sit for about 1 minPower up your modemLet it completely restart (about 1 min)Power up your routerLet it completely restart (about 30 secs)Then power up the computers and reconnect as normalLet us know if you need further assistance.Thanks,Medialink Products856-216-8222support@medialinkproducts.com Hi Lisa,Try resetting your power cycling your equipment. It sounds like you have a clogged network that needs to be refreshed. Here is what you do to power cycle:Disconnect the computers from the network and shut them downPower down your routerPower down your modemLet everything sit for about 1 minPower up your modemLet it completely restart (about 1 min)Power up your routerLet it completely restart (about 30 secs)Then power up the computers and reconnect as normalLet us know if you need further... » Read More Hi Lisa,Try resetting your power cycling your equipment. It sounds like you have a clogged network that needs to be refreshed. Here is what you do to power cycle:Disconnect the computers from the network and shut them downPower down your routerPower down your modemLet everything sit for about 1 minPower up your modemLet it completely restart (about 1 min)Power up your routerLet it completely restart (about 30 secs)Then power up the computers and reconnect as normalLet us know if you need further assistance.Thanks,Medialink Products856-216-8222support@medialinkproducts.com « Show Less
1876306
I'm not sure what a good boot time or a bad boot time is as I live in the country and do not have a very high internet speed. For me though, I think it works great. Its small but gets the job done. Hope this helps.
179758
That happens to me on occasion, but it usually starts working if I put it to sleep and wake it up again. If it's always happening, I would probably open it back up and make sure the connections are good. If that doesn't work, I would get a replacement. Sorry I couldn't be of more help.
1888606
Good luck. You need to get it to receive your wifi signal. It's just a bit faster than no internet at all.
594590
Not really, mine is really fast even with weak internet conections. And using slow software is surprisingly fast in this computer. Mayve you have some software issues?
2246604
Dear SRB, Thanks for your inquiry. We are very sorry to hear that your unit seems to have intermittent difficulty waking up from idle mode and need to unplug/plug the unit for it to wake up.This behavior is not normal,please contact us for replacement. Any questions,please feel free to contact us. Best regards, Sunvalleytek Customer Service Team
39582
I am not shore what to do. Mine is slow to boot up but has not gotten stuck. Ideas to try charging it all the way up even with a struck it should charge. Try holding down the power button and turning it off. Let it have time to charge and reset. Then see if you still have the problem. Maybe you could try this, unknown if it well work for curtain.
1615594
If you are using the wireless feature, try connecting directly to ethernet port. Also check with your cable provider. Maybe your internet connection is not fast enough.
1737781
thanks for your help ! connected to the router it loading a little faster (like dial-up speed) the speed is listed as 300 mbps. Is this normal? My dell loads like the wind is this normal for $400 computer vs a $2000 machine
2046886
I'm not sure as I just followed the prompts via the windows app I downloaded from their site. it usually takes a good 3 minutesfor my laptop to connect. And it usually doesn't stay connected.