Installed the unitunder my roof eaves, placed the sensor wire as instructed (right along the heat cable valleys, as I have no gutters) and I am getting no power. The light at the end of the units plug is lit, but has no power coming form the unit to the heat wires. Plugged in the heat wire seperate and they worked great. Is there something I am missing? Installed the unitunder my roof eaves, placed the sensor wire as instructed (right along the heat cable valleys, as I have no gutters) and I am getting no power. The light at the end of the units... » Read More Installed the unitunder my roof eaves, placed the sensor wire as instructed (right along the heat cable valleys, as I have no gutters) and I am getting no power. The light at the end of the units plug is lit, but has no power coming form the unit to the heat wires. Plugged in the heat wire seperate and they worked great. Is there something I am missing? « Show Less
1158363
The sensor has to be wet to energize the circuit. Unfortunately about 18" has to be wet to make it work. I did not have gutters either, and I found that the unit would not work for me. The snow just ripped the sensor wire off the roof. The frozen ice on the sensor does not activate it.
1158364
It will not give you power to the receptacle unless it senses a reason for it. IE moisture or temperature.
1158365
i don't know. it didn't work for me, so i returned it to amazon. i even called the company to make sure i had done everything right.
923025
David, We are building a new house. Its in but no permanent power to it yet. I will hook it up this weekend and experiment. I will try to respond to this again after I have info.
288053
I have one and the sensor is under the overhang of the run's roof. Works great.
455487
I had the same issue, as the wire was only 4' long on each.However, I did cut off the existing wire and connected the new sensors with the wire nuts that were included.
1431051
Had the same issue with mine (I have 2 wall controllers located side by side). I called customer support, and they advised that because of the close proximity of the wall controllers, I would need to turn the sensor switch (located under the swing up cover towards the top middle) off on one of the units- seems when they're close like that they mess with each other. Turned the one off for the far side of the garage and now things are working to my satisfaction. The light does not come on for the one with the sensor turned off (unless you turn it on manually, open or close the door, or walk thru the safety sensors), but I can live with that- beats having the lights on 24-7. Had the same issue with mine (I have 2 wall controllers located side by side). I called customer support, and they advised that because of the close proximity of the wall controllers, I would need to turn the sensor switch (located under the swing up cover towards the top middle) off on one of the units- seems when they're close like that they mess with each other. Turned the one off for the far side of the garage and now things are working to my satisfaction. The light does not come on for the one with the sensor turned off (unless you turn it on manually, open or close the door, or walk... » Read More Had the same issue with mine (I have 2 wall controllers located side by side). I called customer support, and they advised that because of the close proximity of the wall controllers, I would need to turn the sensor switch (located under the swing up cover towards the top middle) off on one of the units- seems when they're close like that they mess with each other. Turned the one off for the far side of the garage and now things are working to my satisfaction. The light does not come on for the one with the sensor turned off (unless you turn it on manually, open or close the door, or walk thru the safety sensors), but I can live with that- beats having the lights on 24-7. « Show Less
2187083
I ordered this product. My heat tape came with wires that on one end I clipped into the conducting part of the heat tape and the other end had a plug-in that plugged directly into the thermostat I was using. It was very easy to install. There are also multiple videos out on YouTube that give a good overview of getting the heat tape wired up. I suggest looking there as well. Good luck. I love mine - it has worked flawlessly for months now.
1851330
You may also want to check the wires leading to the unit(if this is a troubleshooting issues). I purchased these and turns out I needed new wires and not sensors.
28607
I used the installation kit from Amazon and wired directly to my battery for power. I also used speaker-level inputs since I hooked up to my stock Jeep radio. I can tell you that I don't see any flicker or blink in my lights when the system is on and drawing power. It doesn't seem to pull enough wattage to put a load on my regulator and doesn't require a capacitor. Unless you are installing in something built before '70, I wouldn't be concerned.
38517
I really do not remember. Since both the sensor(above) and the light(below) require power, that would suggest that the wires are more or less in the middle. Heath Zenith's customer service is pretty good so you might want to call them.
1369319
I noticed that too. I installed them and figured 50/50 chance - got them right on the first time. You can also install in a bucket to test with a voltmeter or some electrical device plugged into the socket to determine when power is there.
263937
Sidney, I wonder if you tried it? If so, how did it work for you? I am considering the same setup. I cannot run a wire from the inside wall to the outside wall so I was thinking simply mounting the units on opposite faces of the door, hiding the wire inside the door itself. (sorry if this comment is entered in the wrong place)
1276671
I suspect your professional installer did not provide power to the constant hot (usually yellow wire) this wire must have a continuous 12 volts(not switched) look at your manual, take it back!
1349580
While it has been some time since I purchased this unit, I have yet to install it. Since I have put it off for so long, I am now waiting on my power company to come install it under a plan that I am subscribing to whereby they will do my electrical work for me. Check back in a few weeks if you haven't gotten your answer by then
1853712
Make sure wires are hooked up correctly and nothing is exposed to ground out. The unit itself is very simple to run when hooked up correct
1215267
I own two of these units with no such problems. Possibly the wire on yours may have gotten pinched there by shorting itself out.
1191076
I sent ours back because it wouldn't turn on. in my case the sensor might have been too far away to pick up a signal as it was on the second level outside a window. Anyway, it was sent back so I'm sorry I can't answer that question about yours not turning off. May be defective?
471484
My light is under a roof. It is not right out side. I am sorry I can not help. Colleen