I have had this heater less than a year! I just ordered the plug protector and hooked it up and the heater ha a short somewhere and keeps tripping the GRFI plug, so will have to order another one. It was supposed to be guaranteed for TWO years. How do...
1160897
Do a little experimenting before you blame the heater. Submerge the heater in a bowl of ice water and plug the heater into an indoor GFI socket near the kitchen sink to see if it really is the heater or the socket. In my case, it turned out that the outdoor GFI plug was not completely resetting when I pushed the reset. Plug in a lamp when resetting the GFI until you know the socket is live. Toggle the reset button a few times, then try your heater. If it trips the GFI, you should be able to hear a distinct click. Personally, I have not had a good experience trying to contact the manufacturer. Good luck.
2275226
Did you ever figure it out? My unit just hit 1.5 years old so of course no warranty now. I noticed the red light wasn't on when I went into the garage this morning. Check it all out verified the plug was still working, to find out the reel is faulty.
808517
If you have a meter that checks continuty you can check it with that.Be sure it is unplugged before you get into it but every time I have fixed one they all looked so bad but they couldn't last much longer,so I replaced them all.I have 3 heaters and I have had to replace them in 2 of them.I think this a weak point in them.I also had them replaced in the other one while it was under warranty.The bulbs are kinda expensive and I don't plan on buying anymore of these heaters unless they have a recall on them and give us some relieve.
1286068
I would not by the heater at all! I did and the customer service stinks and, shall I say, non-existent. I purchased another heater from Mr. Heater, it is only a few months old, so I am reserving any comments for now.
1515462
I have had the same problem twice. Once, the plug wasn't fully inserted in the cooker and the other time, the breaker had tripped. Hope this might help.
1175780
Mine too. There is an electrical connection behind the control panel that overheats and starts to burn the wire insulation when the heater is on high. It is connected to the pendulum switch that would power-off the unit if it tipped over. I contacted Kaz (the actual mfgr) but they weren't interested in fixing or replacing the heater.
1836234
I purchased the same heater last year and had the same problem. It looked like the gas wasn't blowing up on the spark close enough to get it ignited. I had to lean down and lightly blow between the spark and the end where the gas comes out. That got it lit.
1547502
I had this problem. Took off the cover & had an exposed wire that was shorting out. Ran new wire to the heater. Working fine.
2269974
DittoI tried to put a heater in and found the same problem - if anyone knows how I'd appreciate info too. Thank you!
1058721
I haven't noticed this problem. I use the heater to heat up my garage to allow me to workout. Once the heater reaches the preset temp and turns off I unplug it. I'll let it cycle next time I use it to see if I experience the problem you describe.
975924
I would not recommend this heater. poor reliability with electronic parts. Have had to replace them every year.
338169
Mine is abut 4 years old and never has any problem until last week, it would stop working in less than a minute by itself and then restarted later. Otherwise, I love this little heater.
978409
My pump works fine, but I started having problems with the heater after a year of use, requiring me to tap on the side or top of the heater to get the contactor(?) to "stick" and the indicator light to stay on. That went on for several months, but now the heater trips the breaker immediately after the pump starts. Unfortunately, my electrician has not yet been able to identify the cause.
805970
Chris is right, I spoke with the elect who checked mine when I hooked it up. He said, not only will that not work right with the way the wire hookups are in the heater, it's against most elect codes. I would put in new breakers and wire just to make sure everything is good. You wouldn't want to fry something that's so expensive. Mine has been going for 4years now..... Still going strong.Hope this helps.
986624
When mine stopped working, I asked my father (who was a small applicance repairman back in the day) to look at it. He told me it's a "closed system." He couldn't get the unit open to even look at it, let alone repair or replace it. Not sure the manufacturer could help. When I called them about mine, they told me that amazon would replace the whole thing - which they didn't. Amazon told me they don't carry this heater anymore and instead, gave me a refund.
1492923
Check the red over load button on the back of the heater. Check the power supply of the outlet plugged into. If that checks out ok, it is defective and you need to return it under warranty.
2193243
We've had ours for only three months, and probably have not used the heater more than a dozen times. So far, so good. However, now you've got me worried........