Works really great until it gets to the steps, where it gets stuck. I have tried adjusting the suction but no go. I'm sure it must be something minor but I can't figure it out. Anyone have this problem?
1155848
I was finding the same problem. We kept playing with the weight and the top ring. It was a long pain but once you get everything at the right height/ weight it won't stick as much.
1896590
You have to adjust the feet. I had the same trouble at first. It has to be leveled because all floors are not perfectly even.
178005
There is a "button" on the back of the top step. It may be a little stiff at first by just press in and it will release the lock and allow the steps to come down.
1472660
Are you pushing down on the grey button on top of the vacuume cleaner beside the handle? You have to push the button down, then pull the canister out. The top fits more snug than the last one I had. I have to hold the canister between my knees, then turn the top and pull it up. I'm hoping it will get easier the more times I do it! Hope this information is helpful :0)
1266826
Hi, you might want to unscrew the bottom to see if it is clogged but first I would remove the hose and check there. I have had little objects get caught there and it would loose suction. I have 2 of these and have had the one for 5 years now and love them both. Hope this helps
1522901
I'm trying not to laugh as I visualize this. I can only imagine ur frustration and now a dangling rod from your ceiling. Try to moisten the suction and see if it doesn't release then.
1374511
Same thing happened with mine. I found that pushing down on the top near the latch sometimes helps. I went to a locksmith and he adjusted the latch but still sticks at times
2049287
On mine,it always starts at zero and I click it up to the resistance I want. It's never stuck on a level before for me.
1521141
Sorry... 'don't know why your unit lost suction cause mine still works fine. Per all the other previous feedback left about this product concerning suction issues, perhaps it has to do with the little rubber band on the hand unit. I would check that first. Good luck!
809109
There should be a button sticking out of the top step (front left). Just push that down and push the steps and it'll easily close. Hope that helps.
2107854
I really loved it and raved about it, but after about 6 months it would constantly get stuck with not being able to lift the soiled litter. I had to stop using it, but I never got around to contacting the company. I moved on to a automatic circular one, and it didn't work either. Moved on to a 3 pan system where one is a sifter type pan, and I sift it manually. I wonder how long yours lasted.
354227
It could be your hitch maybe little to large for the step. Try a little tape around the step where it goes into the hitch. Ours move a little too. Not enough to worry about. We just make our dog step in the middle of the step and not the side. We love our step. With a large dog it really saves on the back of trying to lift the dog in the car and it saves our car then he's not scratching the bumper all up trying to jump in and out. If I was you and you have questions about the step contact the seller and see if they have a better idea.
624459
I haven't had any problem with mine losing suction. It has been on my dash since October and has not come loose. Sorry..
534021
Mine fell a few times also. Make sure both surface and suction cup are super clean and dry. If that still doesn't work - maybe you're overloading it? I found that was my problem. It doesn't hold as much weight as I'd like.
17602
Suzanne, I am having the same difficulties with this vacuum. I usually cannot get it open to take out the dirt and dog hair, so I end up pulling it out with my fingers - YUK! I finally was able to get the entire thing apart to wash it all and there is debris behind the screen that I have no idea how to get out, so I just kept forcing water through it...very frustrating. I am sorry that I bought this vacuum. It was a lot of hype over nothing.
1791804
I cannot get mine to stick either. I have granite counter tops and I put a bit of water on the suction cups to help create a seal, but it didn't help at all. I also tried using it on my dining room table. The suction cups refuse to adhere, no matter how much pressure I apply. I had to have my husband hold the spiralizer down for me in order to be able to use it at all. Kind of frustrating to know I might not ever be able to use it without help and I'm considering sending it back just because of this issue. I sent an inquiry to Brieftons. We'll see what they say.
417231
I'm not sure why others are having problems, I installed mine two months ago and currently have a broom, a duster and a Swiffer hanging and they have not moved. Put them in the opening, push down slightly and the ball locks it into place.