Brand new unit--added beans, fired it up. No clogs, sounds like it's working, but no grounds come out. Help please!!!!!!
737025
If the grind setting is too fine for your beans, they may just bounce around and not fall into the burr. Try slowly dialing back your setting to see if it starts grinding. If you do this while it is grinding, you will hear when it actually beings to work. This is all assuming you have checked for clogs and cleaned everything out.
737026
Hi Kate, this is a little tricky to diagnose via Amazon. Did you remove the hopper and bur? You should do this just to be sure there is nothing visible that could prevent the grounds from exiting the unit into the container. You might also try running a paperclip down through the shoot to be sure nothing has gotten stuck in there. Also, did you set to a very fine grind? If so, maybe dial it back to be sure you can get any grinding action. Does the motor seem as though it is laboring to perform the grind? I hope someone else can chime-in here, but give Baratza a call. I know you said no clogs, but I always go through the steps (even the most logical ones) a couple of times to be sure I did not mis something. Good luck and I wish I had the magic answer to your problem. I hope you get the grinder working because I sure enjoy mine and it still is performing perfectly. Best
2164135
Good luck, tried the cleaning with vinegar & water MANY times. The machine still has issues & have complained to Krups. I have had other Krups coffee makers for many years & never been so irritated & disappointed in their product. They have offered for me to send it back, but that will take weeks for them to receive it, diagnose it & basically send me a new one(which is what I requested in the first place). My machine has a real problem. It can't figure out whether to beep or brew or not brew or beep & then brew maybe later. I am just going to trash it & never buy another KRUPS.
1751989
I'm pretty sure my first (and last) order I selected 'ground' but ended up getting whole bean anyway. I may have misclicked something... or not. In the end I resorted to purchase an inexpensive bean grinder from Walmart.
2063648
Are you pushing the pod handle in manually or just pushing it in for a second to activate the grinder? You may have a defective unit. Also, check the filter size you have selected like the other commenter mentioned.
211956
Sorry can't help with this one. I only used it once and it left coffee grounds all over the place so I just trashed them.
1956088
We only very recently bought this machine and have only used one brand of beans. So far it has been working well. The beans we use are a Cuban blend called Hialeah from a company named Kana Coffee Roasters. We order them online. They were recommended because sometimes there are small pebbles in beans and Kana's beans don't have them. Those pebbles can mess up the machine pretty badly. So whatever beans you decide to get make sure you check them before you put them in your machine. I hope this is of help to you.
1546880
I am having the same problem. I just used the singel brew several times. We buy specialty coffee beans at costco & grind them daily since we love gormet coffee. I used 2 scoopes of beans (normally 5 scoops for a full pot) brewed it & it was see thru dirt colored water! WTF? So I ground up 3 heaping scoops & tried again, darker water with tons of grounds in it! Seriously? What could a preson possibly get wrong with putting in a cup of water, grounds & pushing a button (basically)? I dont get it...Maybe its just defective. I guess I hate the single brew in this machine now. Kinda sucks. BUMMER!
776394
I've had my machine for less than a year, and lately also have not been able to get the water to push through the grounds as it always has. I've taken the baskets apart, cleaned all the filters, made an attempt at descaling, and still, the water flow stops at the grounds. My espresso machine's constipated! I'll try what Bill says, but I'm doubtful. I think it may be time already to shell out more money for repair or another model.
1347054
I find that it stops brewing... Then I would remove the grounds...and maybe occasionally it will kind of sound like it's trying to rebrew but actually is just reheating... I personally think you wouldn't want to leave it plug in all day or it would taste old and burnt... Hope this helps!
397104
There is no audio or visual signal to the end of the brewing cycle...at least not in my model. I just wait until I don't hear it brewing anymore, then wait a minute for the last of the water to filter through the grounds.
807486
Same for me too! I just received this and I've tried two different manufacturers ground drip coffee and both resulted in quite a bit of sediment. Not good at all to say the least!!
818648
You can try opening the little door under the bean Hopper and cleaning the entire shut from the grinder. You can pull the lever next to the door to manually open the door to the basket and push the clogged grinds in. You need to do this at least once a week.
1772370
I had the same problem. It cuts tp big a hole and coffee grounds plug up machine pour and run water through wash grounds out. Send it back it doesn't work as they tell you.
1501257
I have had my Brevillle BCG800XL for only little more than a week, so am not an authority. But! Mine is working beautifully. Let me guess that you might be using a very dark coffee and the beans are sticking together and sticking to the sides of the hopper instead of sliding down into the burr. Try a "dryer" bean or mix your favorites with a dryer mixture to see if there is an improvement. Or...check to see if there is packing material plugging the feed throat. I cannot imagine that the beans could not slide down and grind as long as the way is clear for the beans to fall into the grinder. Hope that might help. I have had my Brevillle BCG800XL for only little more than a week, so am not an authority. But! Mine is working beautifully. Let me guess that you might be using a very dark coffee and the beans are sticking together and sticking to the sides of the hopper instead of sliding down into the burr. Try a "dryer" bean or mix your favorites with a dryer mixture to see if there is an improvement. Or...check to see if there is packing material plugging the feed throat. I cannot imagine that the beans could not slide down and grind as long as the way is clear for the beans to fall into the... » Read More I have had my Brevillle BCG800XL for only little more than a week, so am not an authority. But! Mine is working beautifully. Let me guess that you might be using a very dark coffee and the beans are sticking together and sticking to the sides of the hopper instead of sliding down into the burr. Try a "dryer" bean or mix your favorites with a dryer mixture to see if there is an improvement. Or...check to see if there is packing material plugging the feed throat. I cannot imagine that the beans could not slide down and grind as long as the way is clear for the beans to fall into the grinder. Hope that might help. « Show Less
233481
You guessed it! Finer grounds and just keep packing it into the portafilter. I was having the same issue, it looked more like a cappuccino than an espresso. I'm using a different scoop from the one that came with the machine. After an initial scoopfull, I keep sprinkling more coffee in there, and give it a tamp until it's right to the rim. I'm also being careful to clean the gasket after each time I use the machine. Good luck!
2020291
This sounds like a defect to me. I would contact Hamilton or see if Amazon can replace the coffee pot. I've never had this problem.
1995524
It didn't work. I finally came upon coffee grounds as a solution. Starbucks gives customers used grounds. I started spreading them around the mounds and near the scat. I replenished a few times and never needed to again.