Cracks on my Kindle: Shall I ask for replacement?
1188839
found two of those cracks and Amazon gave fabulous customer service and has sent me a new one immediately. Think its a design flaw personally as holding it puts pressure on the frame.
2100506
I wish I could help, but I haven't had that problem... it could be the cover itself that may be defective. mine was a refurbish cover and I haven't had problems with mine.
2086487
Mine cracked after a year. I bought a replacement one from same seller on Amazon (there are several you can find online)
627737
I just went through the warranty (1 year) on this tablet. Go to the Matricom website. Mail the damaged one back into them. I surprisingly got a new one within two weeks. Good Luck. Think you need the receipt etc.
846632
If you are willing to do the work yourself to replace the battery, it is worth buying a replacement. Repair shops will charge you almost as much as a new Kindle will cost. Also when you open the case don't bother buying the opening tool. It is a piece of crap. Just use a small flat head jeweler's screwdriver and be extra careful not to push it in too far to come in contact with the internal electronics or have it scratch up the outside of the case. With a little leverage the case will pop open and your home free. We have had no issues since putting in the replacement battery.
846634
I also replaced the battery and experienced the same difficulty with the plastic tool. The replacement was pretty easily accomplished without it though. I have found that the Kindle does not perform quite the same since the battery was replaced. I need to recharge it much more frequently, and it continues to send me notifications even after I have requested it not do so. At least it functions, which is more than it did prior to the battery replacement.
270165
When I was still using mine I couldn't get a replacement charger for it. I have no idea how to get a replacement screen or even how to contact this company. (I got a kindle, much happier now)
900350
I do not know. If your kindle is broke, then ask to replace it. The worst is they "may" say no. I have thee kindles in my family including one from the original launch. They very occasionally require a reboot. They survive the periodic drop in their leather cases with no damage. We love our kindles to include my two eight year old girls.
409674
@John...sorry, but I don't know which one you have...the Nook or the Kindle? Since the forum is for the Nook, I guess that's what you have. I'm very interested in buying one and would like to know which one you're having trouble with. Also, did you get the problem fixed or did you purchase a new one? Thank you in advance for your input...I appreciate it!
1096717
I looked in to repairing mine but it's actually cheaper to just buy a new portable player or even a Kindle you can load up with movies.
2182374
I just recieved my Kindle also. I bought the coverage because they will replace the battery once and replace the Kindle no questions asked if you break it!
900351
I do not know if there is a limit, but the reason I bought the protection is because my first Paperwhite light died and I had no warranty on it. So, I bought a new Paperwhite, which I love a lot, and know that at least one time it will be replaced or repaired with the warranty. If the kindle needs the warranty more than one time, then the kindle needs to be redesigned.
1977679
I am an electronic repair technician. It is likely the charge port that has gone bad (the part where you plug your charger in. Luckily, the piece can be replaced in the Kindle Fire. You just have to find a technician who can repair it or Amazon may have a repair plan.
316522
Yes. If anything should happen to your kindle and it is not fixable by their Cracker Jack tech support, they would replace the product within the warranty period. You cannot afford to be without your protection plan whether one or two years, things happen. Must run through tech support for any determinations.
1087358
I sughest sending it back to amazon. my daughter cracked hers as well, but the shipping and replacement cost isn't worth the hassle.
2046851
You didn't mention how the cracks occurred. Since three are working, I suggest you seek replacements for two that broke. It's not worth the effort to attempt a repair.
1418476
I am astounded, because mine is cracked too! Maybe someone can help each of us.