Looks like, judging from the reviews, that the pump seem to have quality issue. Is there a plan to upgrade or change the pump so it'll last longer? Only thing preventing me from purchasing this unit right now is the issue with the pump... Looks like, judging from the reviews, that the pump seem to have quality issue. Is there a plan to upgrade or change the pump so it'll last longer? Only thing preventing me from purchasing... » Read More Looks like, judging from the reviews, that the pump seem to have quality issue. Is there a plan to upgrade or change the pump so it'll last longer? Only thing preventing me from purchasing this unit right now is the issue with the pump... « Show Less
1182548
Natural Current: We are always working on updating our products. As of now our customers see a average life space of 8 to 16 months on the life of our pumps on the system, which cost $40 to replace (Link: Rule 27D Marine Rule 1100 Marine Bilge Pump (1100-GPH, 12-Volt) ) This makes the Savior one of the best ROI products on Amazon for pool, spa or pond owners. Please call me anytime: 949 636 4358 Michael Evingham
1182549
I am not going to but another one . They did not he true. To pumping. The pump kept breaking. Great concept. Poor qui laity
737230
my suggestions: clean it, especially if you have not been doing that regularly (see owner's manual). pump has a 1 year warranty if you keep it clean; replacement is available at: https://www.pioneerpet.com/product/3026a-12v-pump-transformer-for-ceramic-and-ss-fountains/
2050880
Should have a 1 year warranty and what is the problem with it... pump not working?
1896040
I contacted the company they said to check the tubing for cracks and make sure my lines were in place. Everything looked good to me. . .I think it's a defect they need to fix currently looking for a new pump
187688
A couple of things come to mind. Is the panel dirty and need to be wiped? The pump may be working but the intake could be clogged and needs to be cleaned out? Is the pump submersed fully? I found my pump not working (but I can't see mine) because it was above the water line, adding water solved it.
978411
I spoke with the company this afternoon and they said that the heater is the best they can find in order to keep the price down. They are open to any suggestions for another heater that is both better and less expensive. They also said that they have since switched manufacturers for their filter pump to Intex. Personally, I have not come across any problems with the heater or pump but I was curious if the company offered other options for me to consider for the future.
458217
For a few bucks it would be worth it to replace the capacitor, but I went ahead and replaced the motor cause it was less work and less risk of shock. Being that I don't have the proper equipment to discharge the capacitor.The new motor is working well and was worth a quarter of the price of a new pump. If the capacitor doesn't work. Your still coming out better then having to replace the pump. Cheers my friend. Hope things work out for you.
1091087
Mine is quite new. I don't have a flow issue at all. I do know that the style of an old farm pump dictates a lower than normal flow. As it is not aerated, the pure water flow if faster would be quite messy. I have read on other review sites that had a similar complaint and the solution was to remove or punch a hole through the screen at the flex hose inlet on the hot side will help the hot side. It was felt that the screen holes were restricting under expansion from the heat. Please note that by opening the screen, you are allowing any potential solids that could be lurking in your pipes to enter the valve and cause leaks and/or damage. To sum it up. I happen to like the lower flow as it does look like a cool old pump. Good luck, Al
991803
I had the same problem and the person who takes care of my pool said it would need to be replaced. He told me it would cost less for me to order it through Amazon than having him change it for me. The new unit is super easy to change. I just popped the old one off the wall. Look how it is plugged in and do the exact same thing with the new one. Mine now works and looks great.
2019398
I feel like it is not getting full water supply. That is the only reason I know of that it would do that. How are you running it, like, in line with another pump or what? You may want to rebleed all your lines and then check it again.
2138131
This must be defective. I would send it back. I've had mine and used it for five months; having my pool cleaned daily. Never had anything wrong happen to it. I would send back and ask for another. I love my Aquabot!!!!!
440928
Sounds like it needs to be cleaned. Follow the directions for cleaning that came with the pump, and go through the process twice. Good Luck! I've had the same problem after several years of use at which point the pump just seems to wear out.
843366
Could be a faulty pump. I would either return the pump for replacement, or buy a new pump. They are inexpensive. I have not had any problems with mine. I would alos recommend buying an external power supply like Pyramid Model PS-4KX. I have one of these and I never have any troubles.
626741
It's so funny. I like this q&a thing. Idk I have has this happen before. Does there seem like there is less material in the tube as well and are the rubber washer things different. My guess is that it just is extremely old and things change in the tube. The company will send you a new one though if you call them and send it to them.
451935
It could be the pump rotors are beginning to rust and expand like I mentioned in my review. When this happens, they start scraping and making noise, and the water circulates less. There is not much you can do about it.
1071989
So they just contract and stay contracted? Has the pump worked for you before or is this the first time you're using it? First, I'd make sure all the parts are connected properly (push firmly at each connection), especially the white valves underneath the flanges. If that doesn't help, inspect each part of the kit (valves, diaphragm, tubing) for any tears or holes. Do you have any spare parts you can swap out to see if it's one of your parts? If none of the above work, try using the manual pump with the kit for now and call Customer Service. It may be your motor. :( I had problems with suction a few times but it was always the result of forgetting to properly assemble some part, probably because of sleep deprivation. Hopefully it starts working for you soon!
566029
You may have calcium build up on your machine and it could be giving you a false reading. Unscrew the end unit and hose off any white build up you see. Try the pump again. I actually just did this today and now it's running fine. Good luck!