Remote circuitry on one side only stopped working, anyone have this problem and how was it rectified after warranty expired? Unable to get anyone in customer support
1158340
I had a similar problem and simply bought a new one. I really like the Intelliseat and will always have one even if I have to buy one every two years. Wish I knew a different anwaer, shop carefully.
1158341
I am not sure I understand what you mean by "one side". Did you call 800 778 1450?
1158342
I had a control go out and emailed them They had me a new control out in two days. You may want to try their customer service email they were very responsive that way. But if its out of warranty I dont see why they would do anything other than charge you for the part and ship it out...
1561753
I would suggest buying a Battery. Not being funny, but you have very little invested and the Battery being Dead; it stands to reason you should just replace it. The Remote probably works fine, or send it back.
2062378
Hi. Sounds like a bad switch, or a bad connection to the switch. I would use your warranty to repair or replace the units.
299352
Hi Joseph, not sure if this will post under my account or not, but responding to the email: You know, I've tried...it seems like it will work at the same time for a minute...but then it stops. It's also kind of schitzo, and confusing to work. I push the right button and it doesn't go on, or I push both and they both come on, then I push the left and nothing happens, and it's unclear how to reset it. I compare it to how you push all the buttons on your remote when the TV is frozen. Seems kind of like that. Since my posting, I've stopped using it all together, because I thought that I'd just make the double light come on and flash, just for visibility. But then I discovered that it wouldn't last but for a moment. Oh well. I'm glad this was a gift, because I would have felt frustrated and returned it by now. :(
1859211
OMG! Thanks! I knew it had to be something simple that i was missing. Thanks again for your input! I had already pretty much given up on the idea of having a working remote before reading your post today. Im sure you probably read my question and thought "is this person serious?" lol
1153596
Dale, Mine worked fine out of the box. I would like to suggest that the battery in the remote might need changing. Other than that, the only thing that is possible is turn it off, unplug everything to let it reset and plug it back in. If this doesn't get it something is busted and the unit has a decent warranty.
694177
Haven't had any problems with remote...although i don't seem to use it a lot...sorry i wasn't able to help you.
234799
You have to swap out the battery/transmitter in your remote device with the one that is recharging in the bottom of the base unit. Mine lasted a couple of months before I had to swap it. Maybe that's your problem. Otherwise I don't know.
1799710
We had to call an appliance repair company. There was an electrical board that failed and they replaced it for us. Since then, that side worked great until the "red side" stopped working. Have to call the company back to replace that board as well...
1535533
Not sure where my paperwork is. But I did have a similar experience. At the time I stopped using it. Then later I had another reason to use it. I just reinstalled it (the same way) and it worked fine. If you haven't tried it, you might just R & R the whole thing and re-cable it to see if that works. .
1889308
I decided to call Panasonic tech support and ask. Unfortunately, I won't be able to try this myself for a day or so (out of town), but maybe you can give their suggestion a go: She said to hold down the "1" button and the "Enter" button at the same time for at least 10 seconds while pointing at the unit and that should reset the remote. ("Enter" being the round button between the arrows.) I asked what caused it, and she said "nothing you did." Funny. UPDATE: This worked! I now have a working remote. Woo hoo. Now I just have to figure out how to record something. I decided to call Panasonic tech support and ask. Unfortunately, I won't be able to try this myself for a day or so (out of town), but maybe you can give their suggestion a go: She said to hold down the "1" button and the "Enter" button at the same time for at least 10 seconds while pointing at the unit and that should reset the remote. ("Enter" being the round button between the arrows.) I asked what caused it, and she said "nothing you did." Funny. UPDATE: This worked! I now have a working remote. Woo hoo. Now I just have to figure out... » Read More I decided to call Panasonic tech support and ask. Unfortunately, I won't be able to try this myself for a day or so (out of town), but maybe you can give their suggestion a go: She said to hold down the "1" button and the "Enter" button at the same time for at least 10 seconds while pointing at the unit and that should reset the remote. ("Enter" being the round button between the arrows.) I asked what caused it, and she said "nothing you did." Funny. UPDATE: This worked! I now have a working remote. Woo hoo. Now I just have to figure out how to record something. « Show Less
1137873
That's why I replaced mine. Lightning damaged the unit, and according to the manual if resetting it doesn't fix the problem, then the next step was to replace the logic board. Mine blink 5 times as well. Once I replaced it with a new board it worked (all wireless remotes will need to be reprogrammed to work with the new board, follow the manual on how to do that.) I can't say for sure if it will fix yours, best of luck.
1905861
I didn't have that problem. Are you using the same remote for all 5 on the circuit? And are you using the same power source for them? That is my only suggestion. Sorry I couldn't help!
1085123
I haven't had such a problem, but I have experienced sluggish or incorrect response to the button control which was solved with the remote use. If your buttons work & you have after purchase warrantee, I would suggest using the warrantee to repair. If buttons work but not the remote then question the remote performance. Sorry I'm not more help. I have, however, purchased 4 units for myself and others and had issues twice that had to be resolved thru warantee use. Good Luck!
335473
https://www.youtube.com/watch?v=77etbCkjexs - It really is a simple set up, so it is probably a defective remote and you should get a replacement.
1272556
Dear Sandeep, So sorry to hear that you are having an issue with the remote control. One thing that I'd like you to double check--there are four buttons near the top of the remote, labeled (Stereo, Cable/Sat,TV and CD). If any button other than the Stereo button has been pushed, many of the functions on the remote will not operate. See if pushing the Stereo button alleviates the issues you are having. If that does not solve the issue, let me know and we can look into warranty options for you. Did you purchase the unit from us? Regards, Eric Cohen World Wide Stereo
1085124
No, our remote still works, however, we do not use it much. If you are still under warranty I would suggest getting it replaced/repaired under warranty. If you bought it with a Visa you might have been given an extended warranty that Visa will cover.