I bought this item but the uv light doesn't turn on when I press the machine ON. I've tried both uv lights they sent me and nothing happens lights up
1179437
Did you plug the unit in? Mine works fine. Perhaps you should contact the a Seller for a new one.
1179438
I remember I had a hard time putting the lights in. Thought I was going to break them.I would try inserting them again. If that does not work, return it.Hope this helps!
1179439
Yes. I remember that problem. Figured out there was tape or sticker somewhere that you had to remove for it to make contact. Maybe by the light bulb?? Not sure exactly where it was. Hope that helps
1179440
I also purchased a sterilizer. The light seemed to work then realized it did not stay on...thought it may have been bulb so I replaced the bulb with the spare that came with the unit. Same thing happened. I contacted company to see about exchanging the unit. They said "We are sorry to hear that you are having a problem with an item you purchased from us and we appreciate your patience because of this. Unfortunately the unit is past the 60 day guarantee. We can suggest that you check for any loose or frayed wires that could be causing it not to work We can offer a discount on a new unit" Unfortunately we were not aware that there was a problem until after the 60 days because we thought it was working!!! Look for frayed wires!! On our new unit?!
1422009
Same Here Patricia. We just got ours last week and we let it sit for hours then turned it on and nothing!! It won't get cold, won't turn on and if it does have a light...it's not working either. I'm sending it back. Good luck with yours.
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
1607452
Unknown. Because the UV is a feature that you can turn off or on, you don't have to use it. The unit itself does a very good job without the UV. You could try calling the manufacturer-their website doesn't mention the type of UV light, but customer service might.
757209
There is no UV lamp/bulbs in the mechanism. When you turn it over, all you will see are panels with the LED bulbs and wiring.
1347812
I do not have the manual with me currently-but I believe the light will give you a warning if something is wrong. Your best bet is to google trojan uv max for the manual and check yourself. There are other models with more "bells and whistles" on them too. Personally, I have ordered my annual uv light replacement. I will wait until the old one fails. The uv system I have is basic-only has 2 lights for monitoring, no counter on it. Good luck!
766498
Help! Same problem. Ours worked for less than 24 hours and will not turn on at all, no light, nothing. It doesn't even almost come on. Blank. Screen. Frustrated!!
2214532
Most items sold on Amazon have a 30 day return policy. I am curious as to why you think the transformer might be blown as it is built into the unit. One of the units I got had a dead remote battery so it wouldn't turn on the light. I used a new battery and the light turned on. Maybe try that?
872468
I had the impression that you could buy the wands that will make it produce the violet light. My friend has the same machine and that's what she told me. I used her violet light wands on her machine.
2149206
This kit does not come with the UV lamp. You will need to purchase that separately.
6905
I have the same problem. Called Tassimo and was told to order a new service disc. I did that and still have the same problem. I'm still using my machine but the descaling light stays on. Is this a malfunction or just a stuck light?
2120659
I do want to help but it will be better to contact the manufacturer. What I know is to be carefull with uv rays produced - no uv rays on your skin, not either on your eyes, bear eyesglass protecting uv, follow the manufaturer's rules. It is a wonderfull machine.
1513694
I don't think the machine is defective. I'm assuming that that illumination light that the manual refers to is simply the red light that comes on above the area where it says..."keep warm". That's the only light that I have that illuminates on the outside of the machine. There is also a light that comes on inside the machine when I lift the lid. It would be nice though and easier to see if the actual digital screen was backlit.
1657629
I would love to buy anyone's that has stopped working somehow. I've bought 2 and my lights keep going out. I'm looking to cannibalize another to get my lights working again. I NEED my lights to work. It seems so simple inside, seems like a repair person could fix it easy enough. I could fix mine but I don't feel like learning to solder.
399274
it won`t work also.... I pressed the turn on button but nothing happens... no light no sound... Please help!!
384223
Technically there is a uv light built in and there are 2 switches to turn on steamer on is for uv light, if u dont turn on both switched only half amount of steam comes out... Still a great buy ours lasted 2 years so far at our salon
1452047
You have to take the top cover off, unplug it, and remove the 5 or 6 screws on the top which reveals a small panel. The UV light is under this panel.