Got the product in the mail. Tried squirting it out but nothing came out. Took the top off and it seems like its really thick.Suppose to be like this?
1178723
As the other commenters mention, it is thick enough to not be runny, yet absorbs easily, it can take a few pumps to prime the pump, but if that doesn't work chances are you got a defective pump. I'll be happy to send you a new unit free of charge should that be the case, just get in touch mail@createcosmetics.com
1178724
It is thick but it should still come out of the top when you squirt it. Maybe try mixing it up a little bit or make sure there is no blockage in the top.
1178725
It is on the thick side. I had to keep pumping it on one of the bottles. You don't need much and definitely goes a long way. Just like other pumps that one might be defective so reach out and ask create cosmetics and let them know.
1178726
Yes it takes a couple pumps to get it started. Its in a creamy lotion base. It seems thick but it absorbs well.
1178727
I would shake it up and try again. It is somewhat thick, but not enough to not come out of the bottle. It is like any normal lotion consistency.
1769956
NO, I thought it was super easy to use. You just wet it, peal it and put it on. The trick, I think, is not to wet it too much. They give you a small bottle, but I only used a few squirts. Good luck.
643686
I just assembled mine and tried it as well, the vapor is coming out the bottom, I tried the wiggle technique, but still no help. I emailed the company but guess I won't hear back until Monday.
334403
Same thing happened to me. The bottle I received squirted a stream at first. So, I ran the the whole can under warm water for about a minute then I took off the tip and placed that I hot water for about a minute. Seemed to fix the problem and it finally sprayed as a mist.
609452
I had the exact same problem! I finally just pulled the handle straight out with pretty strong force and it came out. Good luck.
1079423
I spilled some yogurt on it and I found that blotting (very light pressure) with a damp cloth cloth worked well and then once I got every thing up I pressed much harder to get the excess water out. it worked well. as for keeping it as black as the day you got it... well... I'm open to sugggestions. HTH.
183855
I had the same problem. After using a wrench to get the whole thing off, then used more tools to get it apart, it leaked like a sieve after I screwed it back on. I'd like to know the answer myself because I bought a new one.
509374
Just unscrew the top and the insert with the wick will pull up and out(don't just pull by the wick either) I filled the cotton batten to the brim. Let it soak and fill again. I did form the wick to also, but I didn't cut it. Hope this helps.
332833
It is probably swollen. Mine was and it was very hard it remove.i used a needle nosed plites and gently wiggled it out. Hope this helps.
2266554
Hey...same thing happened to me. Shake it to 'fluff up' the down. Puff it w your hand too. I did that for about 10 min. Mine ended up expanding. Mine is actually too warm for me. I have to run the heat down 4-5 degrees more than I used to.. but then I don't want to get out of bed in the am. Good luck w it...should be fine. Morrison
2175472
I've received my bottle of hyaluronic acid with screw top cap and the a pump. I put on the pump which fits perfectly. However, no matter what I do, I cannot the the plunger to pump up and down. It is stuck in the down position. Anyone have any advice to get it to work.
1061925
I had the same problem..will never buy it again. Had to cut the container with a knife to get it out.
2056080
try adding a bit of water, then give it a swirl. that should dilute it enough to get it out, but not so much that it loses potency.
696537
Yes I have that same problem. I added a drop of remover to the bottle. Thinned it out but not sure that was a good thing to do.
1398234
Perhaps the top needle did not peirce the lid. I have found the plastic is a little too thick on the lid. I actually predrilled holes in the lid, and this helps.
1292992
You know, that is really strange. Mine was fully expanded within the hour.I just cut open the plastic slowly and let it decompress. It was really quick. I'm afraid you may have a defective one. Also it has been pretty cold, that may have something to do with it. Yeah, ours had no scent at all ,I could'nt be happier. Let me know what happens, I was planning on purchasing another one. Good luck. Manuel
1575337
I think you have a defective diffuser! Directions came with mine. Top should remove very easily. Return that for a replacement!