Is this item warranted through Kohler? If so, and there is a problem down the line, would I deal directly with Kohler or Amazon?
1190050
Good question. Guess I'd approach Amazon first and then they'd probably refer you to Kohler. Should still be under a Kohler warranty no matter who you purchased it through/from.
1325009
To bad, if you call Insinkerator you will find them non- responsive. The told me they don't have repair parts and their answer was just by a new faucet. If it still under warrenty they will send out a local service
1737246
Look for Kohler 84544-0 Service Kit. PlumberSurplus has it available online.
2079907
Amazon is good about replacing things so asking them is worth a shot. You may have to deal with the individual vendor. If they turn you down try contacting the manufacturer. Lastly you can hit the hardware store. Good luck!
6528
My husband called Krups after his was out of warranty and they covered the repair 100%. Now, as you can see we didn't get a positive answer the first time, but at the suggestion of another amazon member I called back and we got a much better response. All he had to do was take it to a shop they found to do the work and it's been fine ever since... That was over a year ago.
1379441
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabalize it from a defective unit.
716797
I replaced a Kohler with this, and it's perfect. To be sure, I'd call or email Delta and send them a pic of your current drain and overflow as well as the desired DH model/specs. I have Delta in another home and they were very helpful with my questions regarding another fixture. Also, Home Depot or Lowe's can look up your current model and tell you what's compatible.
436522
Sorry, I don't know the answer - mine worked from the outset. It is possible that my installer did something to start it working. I would get your installer to tell you, but failing that, contact Kohler directly for repair or replacement. Good luck!
1074832
sorry, but i don't know the answer to your query. might try contacting kohler, which has very good customer service
246127
I don't know you would probably need to check with the direct buyer... I purchased direct from Amazon.com who is a more reliable company when it comes to warranties
1735946
in all honesty this company seems to have HUGE issues. we need to get the word out more.. id file a complaint with amazon and the BB. file complaint with state attorney general... all these people can get you money (maybe?) after the warranty is done.
1965552
I had the same issue that the item looked the same, but I had no part number. I went with it and installed it and months later it is still working. Much cheaper then calling a plumber!!!! P.S. I am a female and required no help!!!!
2059117
We did have a problem with our unit. I called the service number, tried the fix he suggested but it didn't help. After a few more calls, they did send me a pre-paid return label. Several weeks we got the same unit back --- with the same problem. Luckily, the unit heats well but I need to give it an occasional kick to stop the loud rattle. Guess my answer is "good luck getting a replacement".
2135137
My experience was that Kohler gave me this part # after i gave them a call and detailed info as to the seat I needed to replace , Amazon sent the seat Kohler had supplied the # too .Everything needed to instal it was in the shipment BUT it was the WRONG SEAT and did not even fit .Don't blame AMAZON ...Blame Kohler !!!C.Wood
810411
I answered this question which was emailed to me but I see it is not the same Kohler model as mine so please disregard previous answer.
589463
I'm not sure, i'd contact the company directly, or it's Amazon webstore customer service
482211
I would call and ask the place you bought it from..I haven't had any problems with mine at all.