How do you get the charger to charge the phone. All 4 lights on the case are lit, but the phone does not charge if I leave it in the case.
1166443
Press the button twice, holding it the second time. If this doesn't work, your device may not work; mine stopped working shortly after I bought it.
1166444
HI! when you are charging the phone with the case, you need to turn on the button in the case. The first thing to charge is the phone and then the case. sorry for my english
1166445
Make sure the case is turned on n the cover stays open. The power button is very sensivite! Mine never chargea fully before the pack battery dies!!
629584
Sorry you are having problems. When my iPhone is in the case and I charge the set until the light on the back turns blue both case and phone are charged 100%.
521179
Is does the phone charge when you have the extra battery attached to it? I have a problem where if I only had the case attached I had to position it onto the base properly in order to get it to charge. And sometimes I had to wiggle the little copper piece and set it back on the base in order to get it to charge. I found that when I would wiggle the copper piece and pull it towards the front phone charge better. But it ultimately became pretty frustrating.
425025
HI Correna A. Ramirez Phone have not the lightening bolt showing that it not's charging.you can try repeatedly the charger into the phone .look the Phone have lightening bolt showing.
1705647
That happened to me once. I think perhaps the battery wasn't fully pushed into the charger. I can't speak with certainty to your case, but could that be a possibility? I would try charging it again on the charger and see if it works. if not, contact the seller. I love my charger, and only had a problem the one time. The USB port on my phone has since ceased to work, so I am really glad that I got the charge - it is now a necessity! It has worked perfectly except one time, and I think that the battery wasn't fully pushed into the charger then.
432845
You need a different charger. Also note, the case causes a shadow when shooting with flash and you're unable to use the audio port when the case is on.
303067
If battery is bad it would show the charging light. Try unplugging the battery from the phone, wait a few minutes then plug it back in. Try again, if it is going bad it will stop holding a charge.
1544357
The same thing happened with me. Thankfully, I was able to get another charger and it'll charge it it's sitting a certain way. I cannot text or even touch the phone while it's charging, though.
581609
It's probably defective. As long as you have a 2A charger (same as Samsung Galaxy or iPad, bigger than iPhone) it will charge and show you lights as it's charging. I had 1 that worked great, and another I had to return. Also, Raymond is right that you need to use the micro USB port to charge.
47665
The case comes charged. When you want to charge your phone you put the case on and press the silver button and dots will light up when theres no more dots you put the case on charge with the regular iPhone charger.
329583
Yes the lights will be on while charging. If the phone is in the case it will charge the phone first then the case. If you power the case off while charging, it will not charge the phone. I hope I was able to help you.
1613380
No it's not normal. Are you charging the case until the green light is illuminated? The light goes red, blue then green. Green is fully charged. You should get 1 full charge out of your phone from almost empty. FYI my case stopped working after 3 months. Not a quality product.
856105
Thanks everyone. However, I KNEW I where to press to turn it on. My problem was I charged it for 16 hours and when I pressed the button it did NOTHING. I messed around with it and then took the chance on charging it for about 12 more hours. I put it on the charger and smashed it in real hard and now I think it's working. Maybe I didn't have it fully in the charger. It seems weird that it just sits in there with no connection port. We'll see. I appreciate everyone taking the time to try and help. Happy Holidays.
1128692
Mine has a red light that comes on and stays on while charging. I will update when it's done charging to let you know what it does.OK, after charging the red light went off. At that point I disconnected from the charger and reconnected it, the light came on for a second and went right back off so it looks like you're fully charged. Hope this helps and enjoy!!
267281
if the green light is lit, the charger believes it is charging. Not sure why it isn't working, but the phone should show it is charging. Make sure the case isn't too thick and that it isn't metallic. Good luck
66310
Install the battery the correct direction. The case will light up when the battery is installed correctly. Snap the case over your origional phone. My experience is that the case lights all the time, when charging, when the phone is on, when it rings or a text message OR when it wants to. My battery lasted only 3 days, the case is now in my drawer ((
771604
There should be a little blue light that comes on on the bottom that let's you know that it's charging. If the light isn't coming on, but it's charging maybe it blew out? Otherwise, I'd contact the company. They're really approachable. :)