Hello, I purchased this item about 1 year ago, Recently too much soap goes down at the time soap.I`m afraid because of the senser. What should I do?
1172671
That was the point where I threw mine away. Then I bought an Umbra Penguin soap pump, the best soap pump I have ever had in my kitchen. It is simple, easy to fill, easy to discover how full or empty it is, and remarkably uncomplicated. It puts out a generous amount of soap (not too much) but enough to get some good suds going. If you push down on the pump just a little more gently, you can get just a tiny amount, just enough to wash your hands. It comes in a number of colors, and it is available on Amazon Prime for less than $16.00. It should never break, and it is good that it is stylish enough that you probably won't get sick of looking at it! That was the point where I threw mine away. Then I bought an Umbra Penguin soap pump, the best soap pump I have ever had in my kitchen. It is simple, easy to fill, easy to discover how full or empty it is, and remarkably uncomplicated. It puts out a generous amount of soap (not too much) but enough to get some good suds going. If you push down on the pump just a little more gently, you can get just a tiny amount, just enough to wash your hands. It comes in a number of colors, and it is available on Amazon Prime for less than $16.00. It should never break, and it is good that it is stylish... » Read More That was the point where I threw mine away. Then I bought an Umbra Penguin soap pump, the best soap pump I have ever had in my kitchen. It is simple, easy to fill, easy to discover how full or empty it is, and remarkably uncomplicated. It puts out a generous amount of soap (not too much) but enough to get some good suds going. If you push down on the pump just a little more gently, you can get just a tiny amount, just enough to wash your hands. It comes in a number of colors, and it is available on Amazon Prime for less than $16.00. It should never break, and it is good that it is stylish enough that you probably won't get sick of looking at it! « Show Less
1172672
Did you try pressing the "-" icon on top? You may need to do it a few times. Other than that you may be right that the sensor is the problem. Contact the company if the problem continues.
2243814
Liquid soap not needed. You may have the seat rail upside down. Try flipping it over.
386605
Good news I tried something I took mine and rinsed it a few times under warm water then washed the whole thing in warm soapy water now it's nice and clean and good to go, it's all dry now so washing didn't ruin it. I couldn't get the filter out of mine either my friend has one same thing
421914
Add some Dawn or Palmolive dish soap (liquid kind). Just a tablespoon or so. Works with mine!
421913
Did you put dish soap in there? I also find that running it daily for at least an hour or two keeps them moving in a separated manner. When its off they tend to be near each other, but when on after a short period they start moving more freely.
687574
You may want to put water in the soap tank so the pump does not run dry. It will only help rinse out the punp.
1951486
Actually yes I've been experimenting with that of late. Helps to remove all the old soap first. So far it's working. I've been doing it for a couple of months now. It appears it's like enough to work. And I'm happy that. Let me know otherwise if you have a different experience.
1518862
Mine tends to leak when full and the indicator shows full until it's actually empty. Therefore, I put in a few squirts from a bulk soap bottle and try not to get more than about half full. However, after that, it's a long time until I have to put more in. Otherwise, it works fine.
1918773
Mine actually just started clogging and I have used it with exclusively dawn dish soap. I think you do need to use their soap to prevent clogging!
1893790
there may be some plasticky smell off a new unit. that just means it was recently manufactured instead of sitting on shelf for awhile. try letting it run on low for awhile. i just keep mine on overnight. it eventually goes away. if it continues still, ask to exchange.
2033165
I just thought of something else. Cleaning one of the units we have, I forgot to turn on the soap again, and my husband thought it was broken. He did not know that you can turn the unit 'off' by pressing the soap amount dispensed until it shuts off. Might you have done that unawares that it has that feature??
685629
I have 4 of these and only one has that problem. I have cleaned it and that helped for a short while and then right back to the same problem. Sorry I can not help you any more.Sandi
1522532
I have not had any problems with mine. I clean it every once in a while with light dish soap, but that is all!
884961
the more times U hold your hand under the sensor the more soap you get. When the battery gets low it dispenses on its own without human contact.
259749
Wipe it down with a used fabric softener sheet. Gets rid of any soap scum, water deposits, etc. Probably easier on the surface than toothpaste too.
228067
I usually have the tub about half full then get in and attach. Are you firmly pressing each little suction cup? Seems to me that some cups are submerged and some are still out of the water when I do it. Perhaps a quick wipe of the area with plain vinegar to get rid of any old oil or soap scum might help. I love the thing!
1458134
I bought one almost two years ago and it soon became clogged, on close examination I realized that the exit of the nozzle was very small compared to the rest of the passageway so I drilled it out a bit, still didn't help. It seems the soap needs to be the consistency of water for this dispenser to work right. I now have the Premier 552029. Although from the same brand, works perfectly and is more durable even tho the pictures may not suggest. Hope this helps.