Why in some modes like blue ray disc playing or certian cable stations does my sub woofer not work or light up on the screen as on? How can I keep it
1172847
Each mode (blu ray, cable, console games etc.) remembers the last configuration for that mode. Its possible the audio mode is not in the correct setting. Go to your blu ray and when a deisc is playing make sure its set to "standard" and not something like stero. Also, while in standard the receiver will playback the sound in the format it receives and sometimes like movie previews the will be record in stero and may not have a sub channel. Once the movie starts you should see the channel light back up.
1172848
Hmm, I have neve really experienced this issue with mine. Having said that, there may not be a SUb channel in the cable station you are listening to. But blu-ray should mostly have the Sub channel.
1172849
The subwoofer should always be on regardless of the surround mode, and the source material. However, it is possible turn the sub off and I think that setting applies to different sources. Check CH LEVEL on remote. If it's not there, you might have to hunt through the menus. Good luck with that.
148077
I'm also having problems with the sub. It worked initially but now it doesn't. Nothing comes out. I've tried a different cable and different sub so I know its the receiver. Did you ever figure out what was wrong with yours?
709358
Hi Kathie,I believe the red light just means it's in standby mode. I have mine wired to my sound bar and when my sound bar is off, the light turns red. But when I turn the sound bar on, the subwoofer light turns to blue and it starts producing sound. Hope this helps!
1132818
I dont seem to be having that problem. Make sure you are using an optical cable or HDMI w/A.R., not RCA plugs. Or, if your TV has the ability, shut off the internal speakers.
1903443
They may be on different wireless ID channels. There are 3 channels available. Make sure that the switch on the sub is set to the same number as the switch on the sound-bar.
2195801
I agree with Jerry, if you have the option to send it back do so ASAP. I have had 2 of these units the first one the Subwoofer and Sound Bar would lose link very frequently, and sometimes emit a strange feedback.But could you explain the symptoms you are seeing? Personally I had the best luck with putting the sound bar in pairing mode (Hold input button till flashing) while the sub was unplugged. Once you plug in the sub it may pair automatically otherwise hold the link button until the lights go solid.Note: My second system has worked flawlessly since I unboxed it, solid link and no strange feedback. I agree with Jerry, if you have the option to send it back do so ASAP. I have had 2 of these units the first one the Subwoofer and Sound Bar would lose link very frequently, and sometimes emit a strange feedback.But could you explain the symptoms you are seeing? Personally I had the best luck with putting the sound bar in pairing mode (Hold input button till flashing) while the sub was unplugged. Once you plug in the sub it may pair automatically otherwise hold the link button until the lights go solid.Note: My second system has worked flawlessly since I unboxed it, solid link... » Read More I agree with Jerry, if you have the option to send it back do so ASAP. I have had 2 of these units the first one the Subwoofer and Sound Bar would lose link very frequently, and sometimes emit a strange feedback.But could you explain the symptoms you are seeing? Personally I had the best luck with putting the sound bar in pairing mode (Hold input button till flashing) while the sub was unplugged. Once you plug in the sub it may pair automatically otherwise hold the link button until the lights go solid.Note: My second system has worked flawlessly since I unboxed it, solid link and no strange feedback. « Show Less
2195803
I had this problem or the woofer loosing the connection to the unit. Unplug the sound bar and plug back in and the unit should reset and pair, also try this with the sub woofer. For some reason this reset the connection and mine started working. I think I unplugged the woofer after the pairing and it started up. Then when they became unpaired I rebooted the sound bar. Hope this helps.
1846636
Hi Brenda The Bluetooth mode is always in "standby mode" when the speakers are powered on. However, if a device is paired to the Soundsticks the blue LED on the subwoofer turns on..
1247734
I also had an older Creature and I had a similar problem with the new one. I almost returned it before I finally got it to work. Everything seemed to be connected properly but there was no sound. The answer with mine was the connection of the power port on the subwoofer. It isn't as firm as it could be and because of that, it can be difficult to connect properly. And even after it it has been working, if the subwoofer is moved around a bit, the connection can be broken and the sound lost again. When you insert the plug into the port on the sub, try to wiggle it and see if that helps. If it doesn't, remove it, plug it in again and keep trying to move it around. Sooner or later, you should establish contact and get sound. At least, I did. Use of an electronic contact enhancer such as DeoxIt Gold G100L may be of help. This problem is due to a design flaw. If the connection was more solid, this should never occur. Unfortunately, it does. The speakers are so good that it's worth the effort to keep trying to establish a good connection. If you continue to get no results after a while, the problem may lie elsewhere and returning the speakers may be your only option. Please send in a review or comment to this reply and let us know if this has been of help.
1049310
Had the same problem... so things to do:- Check to make sure you have power- make sure it is well connected to the Onkyo amp- check on the speaker configuration and sound mode.In my case I had to update the configuration so that it recognizes the sub is enabled. Took a few minutes to go though the menus...
1974910
I could not get my powered Martin Logan sub-woofer to work with the sound bar, no sound whatsover. I was going to give it another try but have not had a chance yet.
1515349
Sorry but am not using a subwoofer. You may want to call sony support. they are very helpful.
75937
you most likely broke the cable connecting the subwoofer to the main box or you didn't connect the wires right
665741
Make sure you are watching the lights on the sound bar. It is hard to tell when it is on or off but the lights will blink notifying you of the level of sound. I have disconnected mine for now as the cable company has improved it sound quality or I would look at it and explain it more in depth. Good luck!
1670778
1. Check the subwoofer power switch and that the plug is secured.2. Is the subwoofer status indicator blinking green on the powerbar? If so the wireless connection has been disrupted. Turn both the powerbar and the subwoofer off and then back on.3. If that does not work you have to re-sych the devices.4. To re-sych turn off the subwoofer. Press and hold the SYNCH button on the back of the bar for a few seconds. The LED should blink, then turn the subwoofer back on.
534052
This happened it me as well. I changed the sub woofer cable going to the receiver.
2094198
Are both subs powered, if so switch the inputs to see if the other works if not you have a bad RCA cord. Hope this helps you.