how do you properly mate the bean container to the grinder. aligning the dots simply does not work. we are practically breaking the plastic container
1172395
I bought mine for a gift. The first one was missing a part and we returned it. He called the company and they verified that there was a part missing. They were very helpful. I am sure their # is on the manual. Good luck.
1172396
Align dot on container with black mark on the grinder. When dots are aligned the container will drop down about a 1/8 inch. Then it meshes with grinder. Now you can turn left to the grind you want. Now turn timer to numbers 1-10 the grinder does the rest. If you need to stop turn ( manually) container back to black mark on grinder. Do not force the timer back.
1172397
They don't tell you this, but if the container won't drop down when the dots are aligned, it's probably because the black collar around the burr is misaligned. First, make sure the top burr is seated properly in the notches. If that doesn't work, take a butter knife and gently insert it into the slit in the collar and move the collar counterclockwise as far as it will turn - it may actually turn up to 2 inches or so. Now try inserting the bean holder. Move the collar back and forth until the bean container drops down and seats properly and can be turned in the collar. It will turn very easily when aligned properly. This really should be included in the instructions. I had to call Capresso. But it worked. They don't tell you this, but if the container won't drop down when the dots are aligned, it's probably because the black collar around the burr is misaligned. First, make sure the top burr is seated properly in the notches. If that doesn't work, take a butter knife and gently insert it into the slit in the collar and move the collar counterclockwise as far as it will turn - it may actually turn up to 2 inches or so. Now try inserting the bean holder. Move the collar back and forth until the bean container drops down and seats properly and can be turned in the collar. It will turn very... » Read More They don't tell you this, but if the container won't drop down when the dots are aligned, it's probably because the black collar around the burr is misaligned. First, make sure the top burr is seated properly in the notches. If that doesn't work, take a butter knife and gently insert it into the slit in the collar and move the collar counterclockwise as far as it will turn - it may actually turn up to 2 inches or so. Now try inserting the bean holder. Move the collar back and forth until the bean container drops down and seats properly and can be turned in the collar. It will turn very easily when aligned properly. This really should be included in the instructions. I had to call Capresso. But it worked. « Show Less
1172398
Make sure you took out any packing materials on the inside. Also, you can't have beans in it (I've made that mistake). I believe you turn it counter-clockwise to screw it on it drops into the slot. Might want to try contacting Capresso directly - https://www.capresso.com/customer-care.shtml
946242
While this does happen, it has not been a big issue for me. It might happen near the end when there are only a few beans left to grind. If you really wanted to, I suppose you cut a piece of thin cardboard to cover it as you grind. However like I said, it has not been a big issue at all.
2062085
Just regular black peppercorns is what I use. Try loosing the brass nut at the top. If it feels tight, then it won't grind. It should be a little loose.
775195
You should look in your service manual.See the comment from E. Verdolin dated 16Feb13. The grinder setting scale is attached to the top front side of the clear plastic, coffee bean storage bin, (which feeds the beans to the grinder below).When you turn the grinder setting knob, the indicator position moves back and forth along the numbered scale.I use a setting between 3 to 4 depending on the beans. And typically adjust in 1/4 increments.
549766
Unscrew top using indentations to help Instructions accompany item. Load spice e.g nutmeg cut in half into chamber. Gentle forceful closure of top with turn clockwise till click is felt. Need strong arms to hold while applying downward force & turning top part clockwise. I had trouble at first but once I figured it out, it works perfectly and I have freshly ground nutmeg for hot coffee every AM
1149238
Ours did the same thing. My husband had to re-vamp the grinder as it was rubbing. Our first time using it was a total mess too. We thought about returning it but my husband fixed it somehow but I could not tell you for sure what he did. He is a machine designer so he could see what the problem was.....
1421040
I have and use about a half dozen of the grinders, but have never had a problem. Are you grinding something very tough? It might have worn down the ceramic mill. Metal grinders are best with the tough items like peppercorns. I use mine to grind coarser herbs or dried peppers.
2261315
You should have received a grinder-specific wrench set. One will fit on the nut between the disk and the machine, the other will fit the nut on the outer side of a disc. You have to hold the inner-most nut firmly while you loosen the outer-most nut. Note: It is extremely difficult to reach the inner-most nut when the rubber spray shield is on the machine, but it can be done. More to the point, it has to be done, so keep trying. It's a design error, but it appears that Secco does not want to correct it, because they keep selling the machine, as is. Good luck!
810857
I was having this issue too. I thought I had a defective piece and was about to send it back, but thought I'd call the company first. I got through to a rep almost immediately and she made me do the same thing I was doing before but somehow it worked. To summarize: 1. Push the green cartridge away from the top, towards the cup. 2. Hold the bottom part on the floor, line the top with the bottom and push the top part in really, really hard. If you are able to pull them apart with your hands, then it's not hard enough. I really had to use my full body weight to push it in. 3. Slide the green cartridge into the joint and you are good to go. The rep told me that normally you don't need to use that much force, but with some of the pieces, the assembly is not perfect and needs a lot of force. Hope that helps.
1680474
worst design ever...remove the 2 silver screws, unscrew (counter clockwise) the middle plastic grinder cover, remove the middle plastic insert, remove the outer plastic ring and finally ... fill. Then reassemble - good luck with the metal screws.
1732652
Apologies in advance if this isn't what you are looking for... Does the following help?When finished grinding a specified number of cups, and you *do not* tap the side of the housing, there is less than a quarter tsp of grounds (qualify this: winter season, low humidity, northern midwest US, at this writing). If you gently tap the housing, there really is not any retained grounds.If you unlock the feeder bin, and remove it. There is a variable amount, between a 1/8 and a 1/4 cup of half beans and parts. Good Journey!
1591283
I have never had a serious problem with the grinder such as yours, but I would assume if you contact the manufacturer they would replace your product.
257107
try this set the setting back to were ,hopper will drop in and grinder fits in this may help
928869
I had similar issue when I first got my machine. Adjust the grind to finer, adjust the water volume. However, I also found the strength to be inconsistent which appears to be oily beans not sliding freeling through the hopper. I regularly push the beans toward the end of hopper to get better consistency. I also use the bypass quite often, which is much more consistent. This also gives me the ability to change beans cup by cup, but defeats the purpose of a fully automatic coffee maker.
2087846
I had the same problem. I took a grinder and put a taper on the right side and it slid right on.
998842
It is really trial and error. I add less than 1 cup of beans and turn the timer to about 8. It will stop grinding when the beans are gone and if you need more time you simply add a few more seconds.
775196
Trial and error is the best method. Try a little grind at either extreme, then hit the halfway mark. Try a grind there...then adjust up or down depending on what works best for your preferences, and the beans you are using.