what major items this plan will not cover?example hard disc/battery/cleaning for dust/screen/keyboard etc? what do you think this plan really lacks?
1183345
I can agree with the other comment..it does cover damage from drops or spills, but that is why it is called "Canopy 3 YEAR DROPS AND SPILLS PROTECTION. I purchased it when I bought a laptop for my 8yo, and we have already used the service 2 times, once for a drop off the bed that cracked the screen, and once for the keyboard malfunctioning after he spilt water on it. The service was fast and easy, and well worth the money if you are buying for a child or you will be using your computer in an environment where accidents can occur (like the outdoors or by the pool).
1183346
it will cover everything except hard disk recovery. They will give you money if your laptop is bust up except for intended submerging in water.
1183347
It covers all repair from DROPPING or SPILLING and their first question is "Was this from dropping or spilling?" and if you answer "No" then they won't cover it. I know because my daughters display went out on her Lenovo computer and after Canopy said we would have to use our lenovo warranty since it wasn't a drop or spill, it ended up taking us 4 months for them to finally give in and replace it since they said they couldn't fix it.
2093991
By Surface - are you referring to the screen, the cover or the key board? You would have to check the documentation associated with a Pro 3. I do not know if the protection plan is a Boiler Plate - or customized for each type of computer. I am sorry I can not help you.
677630
Thank you for your reply. When I am ready to purchase a better-up to date, computer, I will definitely call and talk to you folks. Have a nice week! Don
1283837
Thanks for the info thus far, Paul. I've been out of the country, lugging my 8 pound Dell Vostro around with me, wishing I had this baby. Sounds like the wifi card is good. Like the backlit keyboard? I assume the battery life will not be earth shatteringly long what with all the bells and whistles. The two reviews written thus far have provided about zero useful info, so if you can, keep it coming.
1725410
@nesto_ Those cheapest netbooks use slow hard drives, not super fast solid state drives.
25302
Ugh, no optical drive!? How am I supposed to watch DVD's, play my games or upload music!? Those aren't extinct yet!
1593955
Cindy, I highly recommend that a computer store or "computer IT type individual" do the initial required backup- which my computer refused to do- and do all the installations for you. (like Microsoft or a different anti-virus program if you wanted it). It has been a nightmare for me and I've used them 16+ yrs., but w/ IT at work doing the hard stuff! Once you have everything installed it will be great. I'd recommend taking classes if you are totally new to computers. I bought this Acer with Windows 7 because no one I know likes W8. I hear the windows 9 should be better.
1457452
Not covered if computer is refurbished and purchased through Amazon. eBay refurbished computers would be covered.
1783338
Nothing is covered. I had the same problem. It is a worthless piece of electronics.
1057612
I would download an app to clean your system every once in a while. And add an sd card for storage of some of the things that can tie up your memory. Try Advanced System Care or something like that.
221620
I've wondered the same thing. It's basically like paying $30 for the chance to replace the kindle one time if the owner were to crack the screen or something like that. I think Amazon is good at taking back things with electrical problems, so I don't think the protection plan would be needed for those types of situations. The one thing I don't like is that they can replace the kindle with a refurbished model if they want. I'm typically careful with my electronics and I'm buying the Amazon case for my Paperwhite, so I'm leaning more towards no on the protection plan right now. I still have almost a month to decide though since I just ordered my Paperwhite on the 3rd and it's not expected to arrive until Nov.5.
434144
I'm not sure if it covers anything. I'm sorry I did it since it would be so hard to use.Paul
968093
I concur with what Augustin posted. As to the partition on the hard drive, the reasoning for it was supposedly to keep the Vista install pristine on its own partition. The better way to have done it would have been to make it the D partition. But go figure why they did it the way they did it without any documentation. But other than that and a few other minor issues this is a great laptop. :)
1500657
I bought this 4 yr plan as it was offered to my desktop. I did not buy it for laptop, so I don't know if it covers that device. call the phone no. of maker to find out.
226605
doubt it would be profitable b/c of all the components that would require changes. Filters, constant cleaning (special tablets), etc probably would last, nonetheless not designed for commercial use.
1932772
I removed the cover today on mine to replace the HDD with an SSD and add another mSATA. BE FOREWARNED: To remove the case you have to break a "Warranty Void" sticker. Once inside you will find *nothing* can be upgraded replaced without having to completely disassemble the system; I decided to not attempt it. I've been building/upgrading systems for 20 years and the internal design of this system was complex enough to scare me off. The only thing that appears to accessible is the HDD but I could figure out how it was mounted and wasn;tabout to tinker about and make a $2K paperweight :)
546299
I don't know exactly what you are talking about. Once you purchase, you are sent a large PDF file detailing the policy. There are very few exclusions, cords and batteries were included. I used my policy extensively for my son's very used, very loved gaming laptop. It more than paid for itself. I highly recommend it. Square Trade is very easy to work with and they are pleasant to deal with. I was NEVER given a hard time with any repairs. I do not work for Amazon or Square Trade, I'm just a housewife : )