The light does not turn on by the "delete" key when my iPad magnetically snaps onto the keyboard. Could my folio be defective? It's green on charge.
1165555
Make sure the iPad is compatible with the case. I tried an iPad Air 2 in my folio and it did the same thing. The magnet that activates the keyboard is located in slightly different places on the two newest iPad Air tablets.
1977988
Did you try charging it up as you charge your ipad....connect the keyboard at the same time as you as charging. I did not get a manual either. Sorry I can't be more help to you.
1866656
I've had an issue with the letters not showing up after I pressed the keyboard. I realized that either the battery was low/dying or I was covering the 'red light' signal at the top when I was holding it.
1060309
I followed the instructions and successfully paired it. I charged it the night before. But now even though the tab is recognizing the keyboard, when I try to type its not doing anything. Not sure if this related but the blue light is not staying. I followed the instructions but not sure why it is not working. This is on top of the fact that they did not include the screen protector that was promised...but I want the keyboard to work.
2246792
Mine works correctly as well, so you should contact customer service.BTW there is no charging involved with this keyboard.
744983
Although my keyboard worked perfect from the start,sounds like yours is defective. I would return it if i were you. Sorry you had a bad experience.
2140067
First is your iPad mini Bluetooth function on? If so then turn on your keyboard and try to connect. If it still doesn't work you may have to charge the keyboard. If all else fails it's possible that the keyboard could be defective.
578815
Make sure that the magnet at the top of your case is not touching your screen. Also, the connection may not be as tight as it started out being. I have looked under the keyboard and there is not a battery. I would suggest jiggle lightly the part of the cord connecting keyboard to tablet. Just a slight movement to make it realize that something is plugged in. Also try not to use this keyboard port as a charger for your Tablet. I noticed that caused a problem also.
2029094
Yes, mine hasn't had any issues at all. I flip the switch to turn the keyboard off when not in use and when I flip the switch back on it automatically pairs with my ipad and works the entire time until I flip the switch back off.
2022581
deblake60 has the best reply - regarding the num lock key with the green light on or maybe it is off! Person that asked should try that response. Then if it doesn't work, you can forget contacting the manufacturer for an exchange, or returning yours and getting what you paid for a working keyboard! Good luck, I have been trying for months to get the letter issue resolved and not one reply!!
616821
Mine has never done that ... I charge the keyboard often as there is no indicator light that warns of low power, maybe that will help you too.
858817
There is a small light on the keyboard that lights up while charging but my keyboard is not backlit.
1439037
Mine has had a functional keyboard for months after the first charge. Yours must be defective, because mine works great.
1992396
Chances are, it's most likely your power cord/adapter. I work at a Radio Shack and we sell that same lighted keyboard. You can check it by taking the keyboard into a Radio Shack, and they'll be able to look at the power adapter, test it, and recommend a replacement which is part of their store stock. Average price of a power adapter like that should be anywhere from 15 to 30 bucks. :-)
1720814
Try using an identical charger to see if it will charge then. If it still doesn't take a charge u can assume it's the keyboard and not the cord. Maybe a 1 year manufacturer warranty...
1411309
My light (green) stay's on when charging. It goes off when complete. Mine only blinks when the battery is low. It sounds as if your battery might be faulty.I never use tech support on anything. They usually know less about their products than we do!
542565
I was unable to make my case work, but I did take the keyboard out of the case and used it elsewhere. I am sorry that I can not help you out. If you can return it that is what I would do.