I purchased this item last year. It deteriorated quickly, and is now peeling. Will you resend a new one? Shall I post the pic of it online here?
1160679
Hi Alli, Can you please provide us with your order number for this mat. Please contact us if you have any further questions, 212 686 9313. Sincerely, Julia, Decorative Things
371865
sorry, mine is still in a box...but if it is peeling I would not use it and would contact the maker.
1842894
Maybe by having it re-sewn on, but probably not. Things should not break that easily, so I would attempt to contact Otter Box directly and see if they will replace the item, being it was probably a manufacturer defect. They definitely stand by their products and have worked with replacing an item they make even though I did not purchase directly from them. They may ask you to take a few cell phone pictures to send to them for examination. Good luck.
1859307
I would send it back. Mine has not peeled but it is not very stick resistant.
194997
I experience the same thing. The vendor recently contacted me after my rating on this site. They informed me that it would be replaced with a new one. Could be there might be some defective piece. Not sure, waiting for the replacement. Will repost new experience
814850
I have the same problem as well as many others. The only suggestions I have is make your own, or contact the company asking for improvement of the original and be able to order more.
288274
I caught mine in time to peel it off. Maybe reheat it and try to get it off. Good Luck.
188518
Sad to say, but I had the same problem within 30 days of use. Also the middle started to peel. I threw away. So this I can recommend is a skillet made of ceramic, they can with stand high heat cooking. Good luck
2203605
Yes. It it not a durable surface, please see my review. I do have pics of the damage if you are interested, but I think I would need your email to send them to.
2086592
Paula, I have never before heard this issue raised, but I appreciate the information. If that spot is scratch-prone, we can let future customers know to be mindful of this and take extra precaution. Thanks so much. Sincerely, JR Hill Goedekers.com
1091397
I just got mine a couple days ago. The face protector is damaged. It has a glue or fog on it that i caint get off. I need to find out how to replace it?
2265763
Sorry but I guess that the better solution for that is send back the item and request another from the seller.I really have not the minor idea if that is fixable.
1444139
I didn't. I will not be ordering that product ever again. It is just too fragile. If you bought recently then I believe they will either refund you or exchange for a brand new one.
1474597
Same thing happened to me with the last 3! I bought. They are no longer the quality item they were when I bought my first one a couple years agi. Get your money back!
1653718
good morning my friend, well i'm having problem because they sold me an item and it came damage. i'm waiting for a new one but it hasn't arrived here yet. i have almost 2 months waiting.
2193046
Dori, sorry to hear that. I just purchased mine in April and have used it a total of 5 times. So far, no probs.Their website will inform you of what should be done to replace the product. Good Luck. Barbara
1027569
No, it's broken :( Ours did not weather well at all and has been tossed out. If you reorder go with a better product.