Mine just arrived. the Hot container absolutely WILL NOT OPEN. what am i doing wrong? do i need to send this thing back?
1162409
It's hard to open at the first time, you need try hard to twist the cover counterclockwise, if you open it, it will be much easier to open again.
1162410
My son complaint about this problem too. He has to ask for help from his teacher...
1162411
I think you just cannot open the container. Right? My wife got this bad experience before. Actually, it is easy to open it. Put the container for hot water shower about 5 to 10 minutes. Then, leave it to cool down one or two minutes and turn the cover of container anti-clockwise.
1656201
I've found that if I remove the container and reset it usually works again. It seems to be very sensitive as to how the container is set on it. this has worked for me both times.
1486578
If your problemis that the unit doesn not maintain the desired temperature, my unit's temp did the same thing after a month or so. having nowhere to turn, I solved the problem by putting one of those frozen containers that come with plastic beverage and food coolers on the top shelve of the left compartment. I then kept entering the desired temp several times for both compartments. It took two shots with the frozen pack, but it worked. Both sides now hold their set temp.Goog luck.bluefox803@aol.com
1142174
Suprised it was damaged!! Mine was packed like a very well! As for the temp? I had that problem yesterday. Smoked a pork roast. Fired up just fine and was running too hot 250! Had both burners on low and both dampers open all the way. So, I turned the valve back on the propane tank. Next think I know the temp is at 150 and when I turn it up the temp will not increase. I shut everything down. Opened the valve on the propane tank all the way and restarted it. Worked fine after that. The propane regulators are very cheap now days and seem to have some issues. I have only used it 3 times and here are some suggestions. Keep what you are smoking if it is a small amount at the same level as the temp gauge. Only use 1 burner at a time. Why? When the 1st one burns out of wood chips you start the other. Then you can change out the chips and it is not hot. Wrap the pans in tin foil! They stay nice and it is an easy clean up when you are done. I am also looking into getting a very thin fire proof seal for the door. It is metal against metal and leaks some smoke. May not be worth the cost but a thought. Also..Make sure you burn it off!! Do it slow and work the vents and the doors as it heats up! They will stick! Hope this helps! Going to do a big turkey this weekend?! Yikes!!!
917946
that has not happened here with mine. Every item has come out perfect. I'm thinking you have a defective one that does not heat up enough.Oh Dear, now that is a hassle.
847435
Mark as defective and exchange or return it. Mine did not leak at all. It just couldn't keep anything hot.
21221
It is very odd to open I had trouble when I received mine also. Instead of using the lip on the lid, grab the smooth sides beside the lip and pull to open.
1688420
Has yours broken? I was just thinking about ordering one. It appears that they have heating element issues with the old one. Maybe I will wait to see if someone orders it for Christmas and posts responses. Let me know what you think of yours.
1066409
be sure to open the vent and cool for a couple of minutes - the food wiil remain hot. The clips on the plate I have are not difficult to open at all - however if steam builds up inside, the pressure could make them difficult to open. If the issue persists, I would contact Sistema and ask for a replacement
1012616
Bummer! Mine just opened right up, but when I close it, I have to twist firmly to get it to "click" all the way closed. I have a trick I use when I can't get a jar open-maybe it will work for this: hold the container upside down, and smack it sharply on the counter top. You may have to do it a couple of times, but it always works on jars! Just make sure you keep it level, so you don't break the container...good luck & sorry I couldn't help more...
917944
that has not happened here with mine. Every item has come out perfect. I'm thinking you have a defective one that does not heat up enough. Oh Dear, now that is a hassle.
1458093
I believe you've got a defective one as I did. Mine did not produce any steam. If I were you, I would return it right away. Give it a 1 worst rating as I did.
1205967
I too, saw the "E2" warning. I unplugged it and cleaned it, to try again. Well, that's when it happened!! Unplug it, carefully place it back in the box, and send it back! Mine got so hot, it almost melted the counter top. (it did melt part of the smoker!) Send it back! Take no chances.
273301
I'd send it back and get a good one. Mine works fine. I wind it up and then put what i'm cooking on it and press down and it rotates until I lift the cooked food off from it and it stops rotating. Yours should work something like this. Good luck. By the way, I have enjoyed using mine. I never had one before, but it's doing the job.
1690492
I'd send it back. I've never had any trouble with the one I bought. Worked perfectly then and still does now.
2164492
When I received mine I could not open it either. I returned to Amazon immediately. I would call Amazon customer service for advice.
1427182
Mine does get hot..not really hot hot. It sounds like yours might be defective..perhaps you'll have to return it.