How do you submit a warranty replacement/repair? My charger died two months in.
1478761
I would think that you would get a hold of the company. Mine is working fine.
1478762
Ours died in about three days! I was able to return mine directly to Amazon. Contact Amazon directly rather than asking people here.
599103
My charging port cover hinge wore out after 8 months of normal use and it fell off somewhere...wish I knew how to get it replaced...who keeps paperwork that long?
916689
I don't remember seeing any documents regarding a warranty with this charger. After a couple years of use this charger had quit charging actually. It now only maintains power on my Dell laptop. Good luck!
1232418
I contacted the company and returned my unit for refund. I then repurchased through Tria. My original unit had a two year old date on the box. I believe it was a charger problem.
2009802
you can buy other batteries....and I would assume you can get a new charger....I would complain to the place you purchased it....mine is probably 4 years old....I have two batteries, so I constantly swap the batteries in the charger...
54306
Try a different charger. My phone charger works on mine. Otherwise, you have to replace it.
930546
Get the model number and do a google search with it and the words replacement charger. Also, rid you house of elves that make off with these sorts of things; mine is a particularly pernicious fellow whose goes around in the skin of my 16-year-old son.
1317395
Our charger stopped working (in the middle of the night) so I called the company and they replaced it. I'm sorry that I can't remember if I had to pay extra for it or if it was covered by the warranty.
1958671
contact Amazon, they will deal with the seller, the seller will be send you an email, with the return it label to shipping back and get an other one or you always can get your money back note: if get an other one make sure fully charger the first time, unplugging use until discharge an charger again. I hope it helps
1233206
My daughter's charger also broke after one month or less. I contacted the company through my amazon account and they apologized and shipped me a new one right away. I receiced it within maybe 5 days. If you contact them, they will probably do the same for you.
456039
I suggest that you contact the seller and let them know that you have a defective device. I did this and they emailed me a shipping label and returned my money. Mine would only charge my phone 10% then it died.
1570399
Hi,you will have to purchase another charger (part the handle sits in). We have to do this every fewyears.
111578
Mine worked flawlessly for a while then a few months later I had some charging issues like this. I called their tech support and explained the issue. After a few questions, they swapped the unit out for a new one. I think I spent 10 minutes on the phone. While I'd rather not have issues, the fact that it is EASY to get warranty support more than makes up for the issue IMHO. All manufacturers can have issues. A good company stands behind their warranty and makes it easy to replace.
1479887
As far as I know the only charger that will work is the one that came with the case. If that one doesn't work contact the seller for a replacement.
989878
Write to the company. Since it has only been two months they will probably replace it.
898404
That is what I ended up doing. I contacted the Back to Basic warranty through email with no response.
351500
Greetings. Could you please help to contact us @ betterstuff.amazon@gmail.com and inform us your order details? So we can ship you a replacement charger.