What is with all the shipping damage Weber? I am hesitating to buy this because of all the reports of damage. You spend 300 on a charcoal grill there shouldn't be a finger print on it! I wonder if Weber has rectified this with better packing? Or could it be that Amazon is selling Return to Vendors from the Big box stores? What is with all the shipping damage Weber? I am hesitating to buy this because of all the reports of damage. You spend 300 on a charcoal grill there shouldn't be a finger print on it! I... » Read More What is with all the shipping damage Weber? I am hesitating to buy this because of all the reports of damage. You spend 300 on a charcoal grill there shouldn't be a finger print on it! I wonder if Weber has rectified this with better packing? Or could it be that Amazon is selling Return to Vendors from the Big box stores? « Show Less
1473838
I am in agreement with you. This grill is way too expensive to purchase only to receive damage merchandise and hostile customer service when seeking replacement. Why can't the legs be made from a more sturdier material? The price needs to come down. I am hesitant to purchase this grill for my new home.
1473839
Mine arrived damaged. One call to Weber and an entire new grill bowl was on its way, no need to cross ship or even ship back the damaged part at all.There are two reasons to buy: the grills and the service. The company stands behind the product and makes things right, at their cost.
784934
I ordered from another online retailer and it was shipped on a wooden pallet in a HUGE box. I was really shocked to see how big the shipping box was. It was also REALLY heavy. Makes sense considering it is a grill. It came via a freight company, not UPS or FedEx.
309320
If you bought the grill in May, it would still be under warranty by the manufacturer. I would suggest calling their customer support and state your issue. I'm sure that they will resolve it. Here's a link to the support page with phone numbers for Customer Service at Weber. http://support.weber.com/You may also be interested to view the warranty information which is quite comprehensive and generous. Here is the link to that:http://help.weber.com/warranties/I believe you said you bought one of the Q Series grills. Good luck.
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
1128318
Received this grill for Christmas. I like it a lot, but noticed a tremendous amount of smoke coming out at the rim of the grill during cooking, and once I closed the top and bottom vents too. Charcoal would not extinguish and turned into ash. Lid was "out of round" by 5/12 of an inch. Was not a huge issue in cooking, but reusing partially burnt charcoal is a cost saver. Weber is sending new lid, and hopefully equally rounded to make a tight seal between lid and kettle. Is it just me or is the metal thinner and lighter (cheaper feeling) than my 15 year old Weber?
1994547
Jessie: I know of no Weber grill that includes a cover. As I have done for every Weber grill I've purchased over the last 4 decades (only a few), I purchased a respective Weber cover. When I ordered my new Summit just a couple of years ago, I also added a Weber-brand cover in the order. Don't know what's going on, but my Summit grill cover (from Weber) didn't even last a year before UV and other weather exposures rendered it virtually useless, with holes and brittle vinyl surfaces. My older Weber brand grill covers had typically lasted 3-5 years before requiring replacement. Weber's Summit grill is fantastic. Beware their latest covers. Jessie: I know of no Weber grill that includes a cover. As I have done for every Weber grill I've purchased over the last 4 decades (only a few), I purchased a respective Weber cover. When I ordered my new Summit just a couple of years ago, I also added a Weber-brand cover in the order. Don't know what's going on, but my Summit grill cover (from Weber) didn't even last a year before UV and other weather exposures rendered it virtually useless, with holes and brittle vinyl surfaces. My older Weber brand grill covers had typically lasted 3-5 years before requiring replacement. Weber's Summit... » Read More Jessie: I know of no Weber grill that includes a cover. As I have done for every Weber grill I've purchased over the last 4 decades (only a few), I purchased a respective Weber cover. When I ordered my new Summit just a couple of years ago, I also added a Weber-brand cover in the order. Don't know what's going on, but my Summit grill cover (from Weber) didn't even last a year before UV and other weather exposures rendered it virtually useless, with holes and brittle vinyl surfaces. My older Weber brand grill covers had typically lasted 3-5 years before requiring replacement. Weber's Summit grill is fantastic. Beware their latest covers. « Show Less
142547
What grilling stone? Seems as though it is now unobtainium. Char-Griller had them when I checked, but expensive and I would have to pay twelve bucks shipping. I purchased the charcoal grate for a Webber kettle grill, which fits where the stone would go if you can find one someplace, and I bought a 15" aluminum pizza pan for a heat deflector. I think it works just as well as a stone. I have no idea what happened to the stone. Some folks got a stone included with the grill. I did not, but the price of the grill was very good considering prices on other Kamados.
494268
I ordered one of the grills and it came damaged, I received a second one and it was worse. Not packed for shipping and just not built very well.
195161
I would order from amazon or a prime reseller to be on the safe side. I got mine 6 months ago and at that time they shipped with no additional protection. I had to return the first one.
545205
I don't know but I would write directly to Weber tell them exactly what is happening and only used twice. They are a reputable company and should have a resolution to the problem.
2119842
Sorry, I have 2 of these, only one is bad. The great amazon took care of this and is sending me a complete replacement grill....woohoo!
1934998
I have been looking through lots of reviews and through their policy, and it seems like you can't. Amazon warranty is for amazon products. I think you've got to buy it directly through their website. It'd be rad if they actually write that down somewhere obvious.
823111
Thanks to all!!!Clearly, that´s the bottle. But since the guys that are selling the product in amazon didn't specified anything, I wasn't sure if buy the product or not. Can you imagine that you buy the grill and then you have to buy a 40 bucks gas bottle? I've seen stuff like that in the market. But thanks for your comments. Nothing more valuable than a customer review.Overall?, how do you guys like the product?
2048364
You CAN buy the extra fire box for smoking, however, not only is the 5050 a mediocre griller, I've heard that as a smoker, it downright sucks. Apparently all of the seams leak terribly, and the grill is totally ineffective as a smoker. I'll never buy another Char Griller product, and their customer service is just awful. CharBroil is even worse. Sorry to say, if you really want a quality grill or smoker, you'll have to buy a Weber or one of the other quality brands. They cost more, but over the life of the grill/smoker, you'll really get your money's worth. Hope that helped.Alan
412175
I bought it for my sister to cover her Genesis S-210 grill. I didn't want to spend the ridiculous amount of $$$ on the Weber brand name cover but also didn't want a cheap piece of crap either. This cover seem to split the difference. I put it on my self and even with the wings of the S-210 out... there was still a little room left over. Since the width of the 200/300 grills are pretty much the same at 60" you should have no problem fitting it to the S-310. The cover seems to be in great shape still at her place and I was happy with the quality so far for the price point. I hope this helps I bought it for my sister to cover her Genesis S-210 grill. I didn't want to spend the ridiculous amount of $$$ on the Weber brand name cover but also didn't want a cheap piece of crap either. This cover seem to split the difference. I put it on my self and even with the wings of the S-210 out... there was still a little room left over. Since the width of the 200/300 grills are pretty much the same at 60" you should have no problem fitting it to the S-310. The cover seems to be in great shape still at her place and I was happy with the quality so far for the price point. I hope this helps
604288
I think what gets most people (and the negative reviews) is the vents in the cover. It does let in water, but considering these grills are bomb proof, I do not think that it hurts them if they get wet. If you go to Home Depot, these grills sit in the rain with no cover and they don't show any problems. Mostly the cover is to keep the debris off as well as keep it out of the sun over the years of ownership. The cover does "feel" like it is constructed well and the price seems justified. Based on Weber's history, I would trust their expertise and not a few negative reviews. I have had the grill and cover for a year and don't have a problem. I think what gets most people (and the negative reviews) is the vents in the cover. It does let in water, but considering these grills are bomb proof, I do not think that it hurts them if they get wet. If you go to Home Depot, these grills sit in the rain with no cover and they don't show any problems. Mostly the cover is to keep the debris off as well as keep it out of the sun over the years of ownership. The cover does "feel" like it is constructed well and the price seems justified. Based on Weber's history, I would trust their expertise and not a few negative reviews. I have... » Read More I think what gets most people (and the negative reviews) is the vents in the cover. It does let in water, but considering these grills are bomb proof, I do not think that it hurts them if they get wet. If you go to Home Depot, these grills sit in the rain with no cover and they don't show any problems. Mostly the cover is to keep the debris off as well as keep it out of the sun over the years of ownership. The cover does "feel" like it is constructed well and the price seems justified. Based on Weber's history, I would trust their expertise and not a few negative reviews. I have had the grill and cover for a year and don't have a problem. « Show Less
176521
I read someone's post on a another tv that said the "small cosmetic damage" was nothing more thing some sticker residue. Here's to hoping mine comes in that good of condition too. I'm saving over $200 buying this way.Keep in mind, if the item is being listed as Very Good by Amazon, chances are, the cosmetic damage isn't too bad. Now, if it had said 'structural damage', I'd be more worried.That's just my take on it.