Return policy? What's the return policy for this mattress? Can I return it at no cost for a full refund if I don't like it? And how do I return it once it is out of the box it came in and has expanded much larger than the size it was shipped? Return policy? What's the return policy for this mattress? Can I return it at no cost for a full refund if I don't like it? And how do I return it once it is out of the box it came in and... » Read More Return policy? What's the return policy for this mattress? Can I return it at no cost for a full refund if I don't like it? And how do I return it once it is out of the box it came in and has expanded much larger than the size it was shipped? « Show Less
305711
Can you not return it via UPS and the Amazon preprinted label? I was able to return my full with no problem. I did buy two plastic bags from a local storage company. The UPS guy gave it a strange look, I helped him carry it to the truck, but he took it (whew!).
305712
Actually I did return it. I wrapped it in plastic myself without much trouble and UPS picked it up. The only issue was that they told me when I contacted them that 2 from ups would p/u and it was just the driver, so we carried it together. I am waiting for the refund now and have ordered another mattress which I hope will not have the same issues.
305713
Elizabeth, Ups guy will come but he will not pick up he mattress. Experience! You need to talk with amazon large item department. They will schedule pick up with Ceva freight company. It will cost you around 60$. Which u might able to waive if you think item is not as described.
305714
Hello Friends, Amazon's large item department arranged pick up of my queen size mattress through CEVA logistics (not UPS as UPS can not pick up this size package). I bought queen size mattress cover from JC Penney (13$), its waterproof/dustproof vinyl/plastic material. Amazon gave me one time exception to pick up this mattress without any charge. They told me its not amazons fault. I think item description is not clear on this product, or i will say mattress is something not you buy online. Again soft for oen is hard for another. But overall it worked out fine. I am still waiting for amazons return acceptance and refund. I will update you. Thanks, DK Hello Friends, Amazon's large item department arranged pick up of my queen size mattress through CEVA logistics (not UPS as UPS can not pick up this size package). I bought queen size mattress cover from JC Penney (13$), its waterproof/dustproof vinyl/plastic material. Amazon gave me one time exception to pick up this mattress without any charge. They told me its not amazons fault. I think item description is not clear on this product, or i will say mattress is something not you buy online. Again soft for oen is hard for another. But overall it worked out fine. I am still waiting for... » Read More Hello Friends, Amazon's large item department arranged pick up of my queen size mattress through CEVA logistics (not UPS as UPS can not pick up this size package). I bought queen size mattress cover from JC Penney (13$), its waterproof/dustproof vinyl/plastic material. Amazon gave me one time exception to pick up this mattress without any charge. They told me its not amazons fault. I think item description is not clear on this product, or i will say mattress is something not you buy online. Again soft for oen is hard for another. But overall it worked out fine. I am still waiting for amazons return acceptance and refund. I will update you. Thanks, DK « Show Less
305715
I just talked to Amazon Customer Service (the 1st agent had to trasfer the call to the Large Items department I believe).Within 30 days, if I'm not satisfied with the mattress, I can return it and the amount to be deducted from my refund is $59, which is whatever the carrier charges Amazon (I'm in Dallas, Texas).Amazon is able to send a carrier that would take care of this large item, instead of UPS.Hope this helps.I think I'll go to a couple of retailers in my area, and then make a decision.
305716
I'm still waiting for my refund to be processed, but for anyone currently questioning this, UPS just picked up the mattress-- no charge as per Amazon's return policy. We got the 12" and the mattress quality was superb... but we also felt it was way too firm to be a "medium". Ours luckily had a defect so we didn't have to pay return shipping costs (if you just don't like it, you still can return, but Amazon will charge you a fee to return it). Hopefully the next one will be the right one!
2052514
I did not have good luck with this mattress either. Went one day past the return date past return date and when requested return company said no. I had only used one section of the three a couple of times. Have had surgery on back multiple times so sleeping is challenge. My best luck so far is a sleeping bag air mattress called Big Agnes (for mountain climbers) sold at sporting goods stores on line. I have the extra long rectangle one. Is only 3 inches high and abt 25 inches wide, and fits under mattress pad. It cushions and holds its shape because of its unique fiber construction. And abt half the price of the the roho. And lighter weight. Easier to travel with. I did not have good luck with this mattress either. Went one day past the return date past return date and when requested return company said no. I had only used one section of the three a couple of times. Have had surgery on back multiple times so sleeping is challenge. My best luck so far is a sleeping bag air mattress called Big Agnes (for mountain climbers) sold at sporting goods stores on line. I have the extra long rectangle one. Is only 3 inches high and abt 25 inches wide, and fits under mattress pad. It cushions and holds its shape because of its unique fiber construction. And abt... » Read More I did not have good luck with this mattress either. Went one day past the return date past return date and when requested return company said no. I had only used one section of the three a couple of times. Have had surgery on back multiple times so sleeping is challenge. My best luck so far is a sleeping bag air mattress called Big Agnes (for mountain climbers) sold at sporting goods stores on line. I have the extra long rectangle one. Is only 3 inches high and abt 25 inches wide, and fits under mattress pad. It cushions and holds its shape because of its unique fiber construction. And abt half the price of the the roho. And lighter weight. Easier to travel with. « Show Less
91531
It appears you bought a defective mattress. Suggestion: Notify Amazon that you want a refund or a replacement.
2114140
Thank you for your questions. We comply with the Amazon return policy, if you want to return it, it is OK, and you just need to submit the return request, then I will deal with it soon. Thank you. Hope my reply could help you.
1007001
Hi, thanks for your questions. According to the product title, this mattress topper is 3 inches thick. I was unable to find the ILD value. It is returnable, with both the sellers offering a returns policy equivalent to the returns policy of Amazon.com. This means that both sellers offer returns within 30 days of receipt of shipment. If you'd like to view a seller's returns policy, go to the listing and click on "Return Policy" below their name. I hope this is helpful!
1452240
Get a return merchandise form and send it back. Look at yhe bottom of the Amazon home page for "returns are easy."
350162
If it is in good condition you should be able to return it for the full purchase price. Then you can buy different one.
1164018
No problem! Glad to help. Fortunately, Amazon's return policy is more than fair and very easy. You would have to accepted return shipping charges (unless something is actually wrong with the unit), but I have NEVER had a problem with returning things to Amazon. One reason they get a huge amount of my business.Good luck!
257804
Hello, We accept all returns within the first 30 days, still in new condition in the original packaging for full refunds. After, within the first 60 days the item has to be in the same condition(new in box, etc), and once received we would process a refund -25% restocking fee. After there is a 1 year limited warranty covering manufacturer defects and condensation. If you have any additional questions or concerns please feel free to contact our customer service. Thank you
1501542
I bought mine through Amazon and they usually have a satisfaction guarantee with anything sold through them. However, it's worth the price to at least try it...and I doubt you'll want to return it. It takes such a little that it lasts a long time!
1224940
go back to the amazon main menu..u should see at the bottom caption that says (let us help you). then click returns are easy..
1298734
Hello, thanks for posting your question.This Pillow Protector is available from two sellers in both used and new condition. Many sellers on Amazon.com, offer returns for most items within 30 days of receipt of shipment. Both sellers offer a returns policy equivalent to that of Amazon.com. You can read more about their Returns Policies on this link: http://www.amazon.com/gp/help/customer/display.html?nodeId=15015721If you'd like to ask the seller's about this directly before you purchase, you can contact them by clicking on "Contact the Seller" on the bottom right corner of their Storefront Page.I hope this helps! Hello, thanks for posting your question.This Pillow Protector is available from two sellers in both used and new condition. Many sellers on Amazon.com, offer returns for most items within 30 days of receipt of shipment. Both sellers offer a returns policy equivalent to that of Amazon.com. You can read more about their Returns Policies on this link: http://www.amazon.com/gp/help/customer/display.html?nodeId=15015721If you'd like to ask the seller's about this directly before you... » Read More Hello, thanks for posting your question.This Pillow Protector is available from two sellers in both used and new condition. Many sellers on Amazon.com, offer returns for most items within 30 days of receipt of shipment. Both sellers offer a returns policy equivalent to that of Amazon.com. You can read more about their Returns Policies on this link: http://www.amazon.com/gp/help/customer/display.html?nodeId=15015721If you'd like to ask the seller's about this directly before you purchase, you can contact them by clicking on "Contact the Seller" on the bottom right corner of their Storefront Page.I hope this helps! « Show Less
1635837
I can't tell you what size it is because like others have stated, I never received mine either. Same familiar story. They said it was damaged in shipping and asked me if I would like a replacement or a refund. I told them that I'd like a replacement and the next day I got an email stating that I would be getting a refund. I did get my refund, but don't know what's going on with this seller. I guess they don't really want to sell their product.
1465296
Depends on who you bought it from. I bought the wrong size for my Jura F7--you'd think it would be easier to distinguish the sizes--from WholeLatteLove.com and I had to protest mightily to get them to take them back. They said it wasn't their policy to accept returns and I said they should post their policy where I could read it not in some fine print: Perhaps before you click to purchase a message should come up and say "We don't accept returns. Do you really want to buy this?" Anyway, they issued me a return number BUT I had to pay a 15% restocking fee. Needless to say I don't use them anymore. So the short answer is, ask the company/distributor/shipper and if they say no, be prepared to fight it. Nancy F. Depends on who you bought it from. I bought the wrong size for my Jura F7--you'd think it would be easier to distinguish the sizes--from WholeLatteLove.com and I had to protest mightily to get them to take them back. They said it wasn't their policy to accept returns and I said they should post their policy where I could read it not in some fine print: Perhaps before you click to purchase a message should come up and say "We don't accept returns. Do you really want to buy this?" Anyway, they issued me a return number BUT I had to pay a 15% restocking fee. Needless to say I don't... » Read More Depends on who you bought it from. I bought the wrong size for my Jura F7--you'd think it would be easier to distinguish the sizes--from WholeLatteLove.com and I had to protest mightily to get them to take them back. They said it wasn't their policy to accept returns and I said they should post their policy where I could read it not in some fine print: Perhaps before you click to purchase a message should come up and say "We don't accept returns. Do you really want to buy this?" Anyway, they issued me a return number BUT I had to pay a 15% restocking fee. Needless to say I don't use them anymore. So the short answer is, ask the company/distributor/shipper and if they say no, be prepared to fight it. Nancy F. « Show Less
338399
Amazon has a great return policy. If you just ordered it, you can cancel through the "My Account" settings or else give Amazon a call!
1531728
Sure, you can easily return things on Amazon if they aren't right for you. From the website, you can print out a return label and tape it onto the original shipping carton as long as you keep the box intact.
1167347
That's a great question. I went back to search for the return policy and couldn't find it. Since the bedding comes from an outside vendor I guess you go to their website and then track down their policy, but it was not upfront. I do a lot of shopping on line and learned a big lesson with this vendor, having to pay for return shipping, insurance and a restocking fee.