Mine does not work consistently. WITHOUT changing anything. Any ideas? Is it defective?
1469192
I have found a few things. 1) There are two batteries in my remote, the Next Gen battery and one you add. Both must be COMPLETELY good. If the added AA battery is 90%, that's good enough for a flashlight, but not for the Next Gen to work. I don't use cheap AA batteries any more, I buy the better ones. 2) Interference. I have my wireless router near the Next Gen base. If 3 kids are playing WOW, Toon Town, etc., hitting the wireless network hard, maybe one of 3 of the remote keypresses gets through. I would guess other typical wi-fi interference, microwave ovens, etc. would cause similar problems. I don't know if this is your problem, but it's my experience.
1469193
1. Check batteries. 2. Check IR transmitter properly attached to controlled box IR receiver area. 3. After all call Next Generation CS.
1469194
Ours stopped working all of a sudden. Changed batteries, repositioned and it still will not work. Called the company and I have yet to get a call back about it!
1469195
I have found a few things. 1) There are two batteries in my remote, the Next Gen battery and one you add. Both must be COMPLETELY good. If the added AA battery is 90%, that's good enough for a flashlight, but not for the Next Gen to work. I don't use cheap AA batteries any more, I buy the better ones. 2) Interference. I have my wireless router near the Next Gen base. If 3 kids are playing WOW, Toon Town, etc., hitting the wireless network hard, maybe one of 3 of the remote keypresses gets through. I would guess other typical wi-fi interference, microwave ovens, etc. would cause similar problems. I don't know if this is your problem, but it's my experience. I have found a few things. 1) There are two batteries in my remote, the Next Gen battery and one you add. Both must be COMPLETELY good. If the added AA battery is 90%, that's good enough for a flashlight, but not for the Next Gen to work. I don't use cheap AA batteries any more, I buy the better ones. 2) Interference. I have my wireless router near the Next Gen base. If 3 kids are playing WOW, Toon Town, etc., hitting the wireless network hard, maybe one of 3 of the remote keypresses gets through. I would guess other typical wi-fi interference, microwave ovens, etc. would cause similar... » Read More I have found a few things. 1) There are two batteries in my remote, the Next Gen battery and one you add. Both must be COMPLETELY good. If the added AA battery is 90%, that's good enough for a flashlight, but not for the Next Gen to work. I don't use cheap AA batteries any more, I buy the better ones. 2) Interference. I have my wireless router near the Next Gen base. If 3 kids are playing WOW, Toon Town, etc., hitting the wireless network hard, maybe one of 3 of the remote keypresses gets through. I would guess other typical wi-fi interference, microwave ovens, etc. would cause similar problems. I don't know if this is your problem, but it's my experience. « Show Less
334769
Maybe your batteries are dead. Change them. Then, if it doesn't work you can always send it back.
4163
Mine stopped working and then randomly started working 30 minutes later. So I'd either wait and see if that works, or return it for a new one.
1970155
I had absolutely no problem with mine. Just followed the directions. Could it be defective?
1448933
Mine works fine. I love it. What is the problem with yours? I have had mine since last spring.
2196568
Never had that problem. Mine is still working. I would contact the manufacturer. Maybe it needs to be reset.
240941
I'm sorry to hear that your having problems with yours that must be frustrating, I didn't have any problems with mine it works great. Good luck with it!
955164
I am having the same problem, mine does not work, either. Is mine defective or does it just not have that feature? I love every thing else about it but it does not seem to have that feature, with is rather important to me.
1411182
You may have a defective unit. I would suggest returning it and getting a replacement.
269964
Hi Stephen, I'm not sure what the issue may be. Mine does not do that and works perfectly. Maybe there is a manufacture defect. May you could consult the place where you purchased yours to see if a replacement would resolve the issue.
15533
I would just exchange it for one that is not defective. I have one and I LOVE it. Yours is just defective.
238816
I would send it back as defective, mine worked fine. Contact the company & request a replacement. Good Luck
1055966
I have not had this problem- It may be a defect. I would exchange for a new one and see if you encounter the same problem!
2090828
Send it back. I haven't had any problems with the one I bought. Sorry yours doesn't work.
1482135
I've had mine for a few years and no problems, perhaps you got a lemon, I would get it exchanged or ask for a refund.
124754
No, mine is working fine. And I use it all the time. I hope you can get it working well. Good luck.
1533901
Mine works fine. You shouldn't be having any problems, and may have a defect, so I would contact the seller. If it's the same company who sold me mine.... Good luck! Between them and Amazon, I was on my own with an issue.