Tell me more about the 1 year warranty. Who do I contact and would I have to ship the defective batt?
1461102
My warranty card from AGPTEK says: "WARRANTY ONLY OFFERS TO THE CUSTOMER PURCHASED FROM OUR AUTHORIZED RETAILERS" " YOUR RETURN MUST INCLUDE THE FOLLOWINGS, OR IT WILL BE REJECTED BY THE WAREHOUSE AND RETURNED TO YOU. YOU MUST HAVE ORIGINAL PACKAGING, ALL ACCESSORIES, MANUALS, ETC YOU NEED AN UNEXPIRED RMA# WRITTEN ON THE OUTSIDE OF THE SHIPPING BOX OR ON THE LABEL, NOT ON THE MANUFACTURERS PRODUCT BOX. YOU CAN OBTAIN THE RMA # FROM THEIR WEBSITE OR CUSTOMER SERVICE. THEIR WEBSITE IS: Http://www.agptek.com and their email is: agtek.service@gmail.com their address is: AGPtek USA Office, 7710 18th ave., Brooklyn, NY 11214. They will repair or replace the unit if its malfunctions of failures are caused by imperfection in material or workmanship. This is the way they printed it on my warranty card, I wonder about the phrase "malfunctions of failures" Sorry you have had a problem with your battery, ours is still doing good, Thankfully, Robert A. Watson.
729594
it is hard to repair and not worth it. if you can, return it. I have the same problem with the charging battery. I returned. amazon has a good service
2140383
Send back bad battery, Batery will cause several problems or contact seller
616123
The seller will unlikely honor the one year warranty either. Mine died within 6 months (would not take a charge) and when I sent him/her back both batteries, it took the person 1 month to only send ONE battery back after he/she received it. The person refuses to answer my emails anymore. I basically have to buy another set now.
355040
Hey, I had a problem with one of the battery. It didn't charge too but he other is still working. I went to their web site and found there is no way in returns in this company. I had to suck it up and go to another company. Sorry, but it's how this company works with no returns even no way of contacting anyone. Hope this helps, tell others...
136788
I haven't had battery problems yet, but i would say you could contact URC by phone, not the web, and they should sell the battery or at least inform you about it.
1435680
my suggestion is to first replace both batteries. If that fails, write to them on their support page. I was skeptical that they would respond quickly since they don't have a phone number, but I got an email within 24 hours with the solution to my problem.
2016625
this was asked in the wrong area, instead, click on the seller's name and ask them directly. more than likely they would send you a box to return yours and at the same time send a replacement or they may direct you to the manufacturer's website for them to honor the warranty and then they would likely send you a label that you'd put in a bubble envelope and return to them and they may also go ahead and send out a new one to you. I, myself, have gone through 3 but I think it has more to do with a failing laptop than the power supply and battery. Best of luck.
1725330
if under warranty; return camera!If old battteries u may need to replace them!I assume you have been following the charging instructions.
534684
Umesh,PLease let us know in what condition it arrives, any problems and if you have the full one year manufacturers warranty. Thanks!!
1795553
I have only had the battery for 3 months. I ordered thru Amazon.com, so if it failed before the 3 year warranty is up, I would contact them first. If you ordered thru GS directly, you would contact them first. See the response from Randy C. below: I saw this on their website. Our battery went out and was looking into the warranty. Placing A Warranty Claim and GSB Investigation To place a warranty claim, contact GSB at (800) 472-2879 or www.gsbattery.com. By placing a warranty claim, claimant agrees (i) to provide GSB with reasonable access to the location where the alleged defective battery was operated and stored so that GSB may perform a site failure investigation and (ii) upon request of GSB, return the alleged defective battery to GSB for failure analysis. Where a BBU or power supply is used in conjunction with the ONT, GSB's investigation may also include a failure mode analysis of the BBU or power supply. A warranty claim must include a copy of the retail purchase receipt. Mar 21, 2014 by Randy C
1828133
Nothing had happened to mine but in that instance what you mean with return window, amazon? But anyways the battery is in warranty but I think you should contact manufacturer to look out for the problems and fix it
953908
just get a new batt. on amazon don't waist your time with hp support help they may ask you to ship your laptop back for troubleshooting, Just dont, they will keep your computer and wipe it just get a new batt. if that doesn't work then waist your time with hp support
1326603
Contact Philips directly. Ask about battery replacement. I have not had battery failure yet so I don't have much information on that subject.
1830539
No warranty. Battery I received was as bad as the one it replaced. Ordered one from Hobby Express. It's still kicking.
1640596
Does battery check out as being OK? Will it charge? Is light on charger GRN?My Bat died 10 months. Worx replacedIt under WARR.
87299
I had the same problem and had to return the battery. I went and purchased a whole new unit. Careful if you order a battery because if you have to return it, Amazon doesn't let you because it is a hazardous item. I went through a lot trying to return it to the vendor. The one I received was also broken. Good luck.