The bluetooth keyboard stopped working. Can I get a replacement without purchasing the whole case, or is there a way to fix it?
1469223
if a reset does not work and having the keyboard fully charged contact seller for warrenty info
1590254
I would assume there is some kind of limited warrenty, if you bought it new anyway. Check on Azio's site under this keyboard and see if there is any information about that
2115460
I have the same issue plus some extra issues as well. My keyboard never worked ok. I ended up without using it. Is still on the original box because i cannot work like that. Nice design but with too man problems. Not a good keyboard.
2023518
I purchased a keyboard case for my nook color and also got adapters. No luck with the keyboard working. Please let me know what else i can do.thanks, Pam from PA
2246792
Mine works correctly as well, so you should contact customer service.BTW there is no charging involved with this keyboard.
248875
My keyboard actually never worked at all.... I took it off and just use the case, which is very durable.
1322684
it's pretty easy, you have to go to Blue tooth controls and sync, if the keyboard does not appear on any other blue tooth device, like your phone, then it might have a bad blue tooth antenna
1969603
I had vary bad luck with mine. It stopped working just after my return window. So I put it away. I just dug it back out about 2 days ago and took it apart. It would not charge once it showed up to pair but could not get to work. Took it apart and the on off switch was broken. I just started to use my 2nd key board that replaced the one I wore out, this one is BT the other RF but same keyboard.iPazzport Mini Wireless Bluetooth Keyboard with Touchpad Backlit for HTPC and Desktop KP--810-10BTI hope the link works. I would return the one you have if you can and get this one. I had vary bad luck with mine. It stopped working just after my return window. So I put it away. I just dug it back out about 2 days ago and took it apart. It would not charge once it showed up to pair but could not get to work. Took it apart and the on off switch was broken. I just started to use my 2nd key board that replaced the one I wore out, this one is BT the other RF but same keyboard.iPazzport Mini Wireless Bluetooth Keyboard with Touchpad Backlit for HTPC and Desktop KP--810-10BTI hope the link works. I would... » Read More I had vary bad luck with mine. It stopped working just after my return window. So I put it away. I just dug it back out about 2 days ago and took it apart. It would not charge once it showed up to pair but could not get to work. Took it apart and the on off switch was broken. I just started to use my 2nd key board that replaced the one I wore out, this one is BT the other RF but same keyboard.iPazzport Mini Wireless Bluetooth Keyboard with Touchpad Backlit for HTPC and Desktop KP--810-10BTI hope the link works. I would return the one you have if you can and get this one. « Show Less
2212625
I have had my keyboard since the day it was released on amazon. So probably over a year and have yet to have any malfunctioning with it? Maybe shoot their customer service an email and see what they say.
222186
Softy, did you ever find a replacement key for your MS Bluetooth 6000 keyboard? I have the EP121 with the same keyboard and I also need a replacement key (W). Did you find a website selling the replacement keys?Kimberly8/1/2013 UPDATE: Thanks to Terence below for his suggestion of www.laptopkey.com. I just ordered the "W" key I needed. Total cost was $6.37 with shipping. Should be here in a few days. There is also a video on the site showing exactly how to install the key I needed. Will update this post when I install the key. Much cheaper than a new keyboard.
1307067
There is another version of the keyboard that comes with a case. Get that one if you need it.
66932
I had a keyboard with the same problem, I just bought a new keyboard, there is no fix.
1122589
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support. UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved.
744979
I would return it, it's possible that it is defected. My son's nextbook keyboard works fine.
2157672
Hi I am NOT the seller the product, I just posted a review. I would recommend that you ask the seller of the keyboard
465946
I'm 99 percent sure you buy the warranty seperate, it's also not too much. there should be a picture/animation saying warranty if you scroll down the screen on the page for the keyboard.
2010640
The answer is the key board quits working and it's hard to get re-started. I'm not very satisfied with the keyboard. The case is nice and serves as some good protection but the keyboard just doesn't work for me. I've only been able to get it to work a couple of times and it takes too much time to bring it back into service once it stops working (probably due to a low battery).