I just ordered and hung this chandelier. But I notice that the base plate is gray in color and not metal as it seems in the pic ( the bulbs are reflecting off it in the pic) which make it look dull and not much reflection happens. Is this how it is or am I missing something? I did take off the plastic film. I just ordered and hung this chandelier. But I notice that the base plate is gray in color and not metal as it seems in the pic ( the bulbs are reflecting off it in the pic) which make it look dull... » Read More I just ordered and hung this chandelier. But I notice that the base plate is gray in color and not metal as it seems in the pic ( the bulbs are reflecting off it in the pic) which make it look dull and not much reflection happens. Is this how it is or am I missing something? I did take off the plastic film. « Show Less
1468901
I believe there is a protective plastic film you were supposed to take off before hanging all the crystals
1468902
Hi!There is a protective cover included that you probably still need to peel off to reveal the chrome plateMy goal is to provide 5 star service, please let me know if there is anything else you need we will be more than happy to help you. Thank you!
849667
I wondered the same thing, mine came to me as GRAY. I really like the gray actually. This light is amazing btw, you will not be disappointed.
2212976
I put a chandelier bulb in the one I ordered (before) realizing the damage to the crystal could not be repaired. Item was returned. Good luck with yours.
1618531
I just received mine in the mail, and is starting to think it may be a fake. Did your light always blink?? Mine is, and it looks like it's not supposed to be doing that! Help!! Did I get a fake? I can see where the plastic was molded, also. Is this a sign of a fake??
429610
If you see no light at all it could be a problem with the base, not the Dino part. We had a problem with the base prong once. I emailed the Kinderglo company and they trouble- shooted with me to try to determine if it was something easily fixable. When it wasn't they asked me for my information and sent me a new base. In my case the metal prong was bend a bit and it simply wouldn't line up correctly to form a connection.
1271575
Yes, I have both the Light and Platinum on my home and can honestly say the difference is very hard to see. From the outside they both seem to look as reflective and from the inside the platinum may be a bit darker looking but not by much. I like both and have no complaints but just trying to help.
1054405
Cant see a "made in" anywhere on the fixture. I am VERY please with my purchase. I have 13 chandeliers in my home and this one I paid the least for... evreyone loves it.
1341121
I don't know what your fixture looks like but I have 3 of these in my bathrooms. I just added one to our porch light and one to the front yard light. They are perfect and I look forward to them lasting for years! sorry if I am not much assistance
2130104
I'm a bit confused because it is indeed antique brass which is consistent with the picture. Antique brass is not brushed, but has a look similar to what brass looks like as it starts to oxidize. This plate has a faux finish antique brass which means a darkening is put over what was a shiny brass base. The parts where the 'brass' shows through is shiny (not brushed) but the whole effect is toned down. It is easy to find antique brass fixtures at a bib box hardware store if you want to look at an example.
1163110
It comes with enough crystals just not enough of the round ones to fit (like photo shows). I put all of the round ones at the bottom and then the teardrop ones at the very top it still looks very nice! You can't see that they are different because of the way it hangs at my house. If you hang this low and can see it from the side ( all crystals ) you might want to reach out to the company and get matching crystals. Mine hangs high so you can't see the top. It is beautiful!
157667
Dear Nicole,I believe the finish is the same throughout the product. More than likely it is probably a problem with the lighting.Thank you
645379
I was not impressed. If you ever need bright lighting (i.e. for reading, etc.), then you may want to go with a higher-wattage version. The light is nice, but if you can 'see' the bulbs, they do have some glare to them as they are clear, not frosted. If you are just looking for something that will give nice ambient lighting, you should be fine with them, though. I ended up using these in open, recessed can fixtures above our downstairs bar and they are fine there - but I don't need a bright light in that location. Also - these are NOT dimmable, so if the lamp has a 3-way switch, you may want to look at other options. Hope that helps! I was not impressed. If you ever need bright lighting (i.e. for reading, etc.), then you may want to go with a higher-wattage version. The light is nice, but if you can 'see' the bulbs, they do have some glare to them as they are clear, not frosted. If you are just looking for something that will give nice ambient lighting, you should be fine with them, though. I ended up using these in open, recessed can fixtures above our downstairs bar and they are fine there - but I don't need a bright light in that location. Also - these are NOT dimmable, so if the lamp has a 3-way switch, you may want... » Read More I was not impressed. If you ever need bright lighting (i.e. for reading, etc.), then you may want to go with a higher-wattage version. The light is nice, but if you can 'see' the bulbs, they do have some glare to them as they are clear, not frosted. If you are just looking for something that will give nice ambient lighting, you should be fine with them, though. I ended up using these in open, recessed can fixtures above our downstairs bar and they are fine there - but I don't need a bright light in that location. Also - these are NOT dimmable, so if the lamp has a 3-way switch, you may want to look at other options. Hope that helps! « Show Less
413227
In my upward-lighting chandelier, it looks great. Some other LED bulbs did not light the bottom part of the glass, but this one does. If you don't have frosted glass, though, it would definitely look really weird. I did not fully understand from the description or picture that these bulbs are basically flat. If your glass were not frosted, it would look like a 1" thick rectangle from the side. In a frosted glass fixture, though, you would never know.
2191247
Mine appear to be all crystals. They are sparkle and shine the same. This chandelier is absolutely gorgeous! You may want to have a dimmer switch added when it's on it very bright and sparkly. I bought another one from the same company that was not Swarovski and it's very dull compared to this one. I absolutely recommend this chandelier. You will be very happy with your purchase. I hope this helps you :)
243881
We also did no use the directions, ended up using a similar chandelier we own to put this own together. Mine appeared to look the same as it did in the picture. Mine came with a broken "globe" and they sent me a new one over night.
2208125
I find it is very bright and it is an electrical chandelier. The diagram to show you how to put the crystals on the chandelier is not very good. We had to guess where some of them went and it was tedious work but it looks nice once it is all put together. For the savings, I think it was worth it.
179650
Hi, I wish I had the answer for you, but I'm not sure. All I know is that it's a beautiful chandelier and even if you had to re-wire it, it might be worth it. But spend the little extra and get the real crystals (I did) and I don't regret it. :o) GOOD LUCK!