If the light fixture is cracked or broken, how do I get it replaced and is there a cost associated with replacement?
1451470
If the item arrives to you damaged, or have missing parts or a broken globe then you will simply contact us and we will get any issue taken care of. We fully stand behind getting you the item in perfect condition for install. Thanks and have a great day.
549952
Hi Tim, sending it to the repair center is the option to replace the LED bulb. -Vincent
1525710
No, the light is produced from 5 small diodes which cannot be individually replaced. It would be cheaper to replace the entire fixture.
400647
When I emailed Step 2 about the broken light. In the reply it was implied there was a warranty because it stated if the product was still under warranty someone would contact me about a replacement. I was never contacted, however, after about a week or so, I did receive a replacement light in the mail. But the packaging made no mention of a warranty unless I accidentally tossed it out. I did note there was an option to participate in a survey about the product.
1088919
When my stick first shipped, it got broken in shipping. The customer service people were awesome and replaced it immediately. I would suggest you contact them about a replacement light. My experience was that they want to say yes!
2144004
We had a different neon light that got broken & we took it to a beer distributor & they fixed it for us. Never knew that they have people that fix them. Was expensive but the light was worth some money. Call a distributor where ever you live & they can tell what they charge because you might be better off just buying a new one.
2073175
my apologies. I thought I was answering "yes I will respond" when I clicked on the yes button. I do not believe the light can be replaced. In fact, the first lamp had a crushed light and a replacement lamp was sent.
1353803
Not sure, your best bet is to remove your old one and take it to a Lamp and Fixture supply company. They should know for sure and if their price is too high then you can always order from Amazon.
900544
Wow, not from me, as I'm just an owner of the light, not a supplier of the light. What I do if I were you is head up to your local Ace Hardware or another quality hardware store with light in hand and see what they might be able to do for you!
2088486
The bulbs are not replaceable...you must replace the fixture if the bulb fails.
591577
Buy a new one. When these have anything go wrong, it is cheaper to buy a new one than try and fix. I had problems with the light on mine, and it was not the light, but something in the wiring. I purchased a new one from Amazon. Very happy
70485
Patricia - I suggest going to Home Depot. I've noted that they have the same light on display, so one of the sales reps could potentially help you with replacements.
913326
Sorry, I haven't had to replace anything on this fixture. If you could write directly to the manufacturer, it might solve your dilemma.
1568256
If you can wait return it to Amazon for a replacement. If you can't wait you can go to a local hardware store and get the parts for probably three dollars or so. Maybe take the parts from the other fixture to match them up. I'm an electrical contractor, and have to deal with this occasionally. Good luck!
1137254
You should contact the company directly. I understand from past reviews that they have good customer service. I have had problems with my light randomly going off!
1667327
The booklet says you can purchase a new light but I think it's almost the same as half the price of a new one. It's because it's suppose to lay a while. You will have to replace it yourself which doesn't seem like fun though and it's more for decoration than anything.
1348177
if you purchased the lamp within 6 months or so, call or email Conoco. They should be willing to send you a new one free or for a nominal fee.