Hello, I ordered these filters thinking it was for the E5. I bought 2 of them and opened one up. Can I at least return the one that was not opened?
1465296
Depends on who you bought it from. I bought the wrong size for my Jura F7--you'd think it would be easier to distinguish the sizes--from WholeLatteLove.com and I had to protest mightily to get them to take them back. They said it wasn't their policy to accept returns and I said they should post their policy where I could read it not in some fine print: Perhaps before you click to purchase a message should come up and say "We don't accept returns. Do you really want to buy this?" Anyway, they issued me a return number BUT I had to pay a 15% restocking fee. Needless to say I don't use them anymore. So the short answer is, ask the company/distributor/shipper and if they say no, be prepared to fight it. Nancy F. Depends on who you bought it from. I bought the wrong size for my Jura F7--you'd think it would be easier to distinguish the sizes--from WholeLatteLove.com and I had to protest mightily to get them to take them back. They said it wasn't their policy to accept returns and I said they should post their policy where I could read it not in some fine print: Perhaps before you click to purchase a message should come up and say "We don't accept returns. Do you really want to buy this?" Anyway, they issued me a return number BUT I had to pay a 15% restocking fee. Needless to say I don't... » Read More Depends on who you bought it from. I bought the wrong size for my Jura F7--you'd think it would be easier to distinguish the sizes--from WholeLatteLove.com and I had to protest mightily to get them to take them back. They said it wasn't their policy to accept returns and I said they should post their policy where I could read it not in some fine print: Perhaps before you click to purchase a message should come up and say "We don't accept returns. Do you really want to buy this?" Anyway, they issued me a return number BUT I had to pay a 15% restocking fee. Needless to say I don't use them anymore. So the short answer is, ask the company/distributor/shipper and if they say no, be prepared to fight it. Nancy F. « Show Less
1465297
They forwarded your question to me, I've ordered these but for my F7. I don't know if you can return. I'm sorry I can't answer your question. Debbie
1193935
It would be best to take your filters into a home store and get what you need there. We had to return these, and I am not sure of the size... But they were really small. When I typed in my filter model number these came up first, so I was sure they would work (and was STOKED about the price!!). Then, like I said, had to return them. Sorry I couldn't answer your question specifically, but hopefully it helps.
1714234
On 4/20/13, I received A01 filters. "FILTECH Asembled in USA." I ordered 10. all are A01. The 5 still on the shelf confirm this. The seller's name was "AutoGoodParts", it matters who is selling the part.
1716747
Think you better ask Amazon to change pic, not me. When I bought this item one (1) filter was offered, ordered & received. Item was EXACT replacement.
799325
Probably as I did it. I bought the wrong piece it doesn't fit an original NIKKEN filter. Sorry.The screw at the bottom is too short to fit in the filter.
591256
I honestly don't know, what I did with mine is the filter part fit in my old holder so I didn't bother with the new one. I only wanted the filter part. Sorry if this doesn't help.
1263771
I have never received anything but "New" items from Amazon. B+W is a quality company that makes high quality products. If your filter looks ok, no distortions, blemishes or scratches...I would use it. I would still contact Amazon Customer Service if you are not comfortable or happy. They are responsive and should address your concerns. At least that has been my experience.Good Luck.
1113558
It wouldn't work. I saw that image also and it made no sense. Also, these filters arrived assembled in a different order than the images / documentation (incorrectly assembled, with the fine filter material "before" the course layer.) They were cheap, though.
150648
Honestly, you probably did nothing wrong. I had the same problem. I ended up throwing the whole thing in the trash along with the extra filters I bought with it.
380992
Go here to get a replacement adapter: http://www.pur.com/support#request. I had to make a separate request for each filter I have and they sent them really fast - little over a week I think. You get metal A and plastic B, C, and D adapters.
904399
I'm not knowledgeable on the Series 5, other than it looks like the ZON series; I would imagine that they use the same receivers, so I would think these filters also fit the 5. Sorry to not be more definite.
1300621
Pretty sure they OEM. Fellows is very good at customer support. My new filter showed a red light when I turned it on. I contacted Fellowes. After trying a few things they just sent me a replacement and I returned the original to them. No cost, no wasted time.
2152235
I'm wondering the same thing. I cannot find any replacement filters that specifically state they are for this model. It's discouraging that the Fabreze website does not even show that they carry these little filter machines anymore. I would suggest you do not buy the unit until you get an answer. I'm going to be contacting the Fabreze company about this matter. Maybe you should do the same. Hopefully, they'll respond.
1263769
I have never received anything but "New" items from Amazon. B+W is a quality company that makes high quality products. If your filter looks ok, no distortions, blemishes or scratches...I would use it. I would still contact Amazon Customer Service if you are not comfortable or happy. They are responsive and should address your concerns. At least that has been my experience. Good Luck.
2066700
No, double check that you ordered the correct filter and that it is installed correctly.
773996
Unfortunately, I think I do know the source of your problem. In August last year I purchased three filters from a vendor on Amazon. When I received them I noticed a few aspects that were different. The caps were red not blue; the filters were shrink wrapped rather than the usual cardboard container and; there were product information sheets enclosed. I contacted the vendor and he offered to accept the filters in return and refund the purchase. Since he seemed willing to stand behind his product, I kept the filters. About 5 weeks later I needed to replace the filter. When I installed the new one and tried to flush water through it I discovered the same phenomenon that you describing: I believe what both you and I saw is activated charcoal which being released. I would return the filter immediately. I was impressed with the integrity of the vendor that sold me the defective filters (I think the company name was something like Tune to Music). I emailed them immediately after installing the defective filter. He responded immediately by crediting my charge card and saying I did not need to return the filters. He explained that they were purchased from a supplier that for other reasons he was no longer affiliated with. I assumed that he got burned with defective merchandise from that vendor but made good on our transaction! In the past these filters had been in stock at Amazon and I never had a problem with them. When I replaced the defective filters, I again ordered from Amazon and the vendor actually filling the order was AtoZSales. The filters were LG OEM and exactly what I expected!
1598061
you are using wrong filter replacements. make sure the filter you use for this system is dedicate for WHER25.