Recieved product and seal was broken. When opened, the inside seal was also open. I do not feel that this is safe to give to my pets. I am very disappointed. What do you recommend? My pets are now out of the product. They have been on it for several...
1470947
I would let them know ...i am sure they will replace...i really like this product and the company will work with you. I would give them a call. Sandy Robbins
1867779
I guess you'd have to contact the manufacturer. I've trusted it and have been very pleased with it. It was recommended to me by some very knowledgeable dog breeders and owners that I trust. I would be shocked, I guess, if this product were anything less than of the highest quality - I hope I'm right!!
1256666
I always examine the package when it arrives to make sure that it is still sealed. The entire box should we wrapped in sealed plastic and the jar should have a foil seal over the product that is firmly attached to the jar. If it is not, then you need to return it. I have only had one instance of this in 10 years of ordering. I returned it and received a prompt refund and I never ordered through that vendor again. All other vendors have provided the exact product as the high end department stores.
1279450
My product is still "good" (no obvious changes/continues to be effective). I bought it about 4 months ago. The dog knocked it out of my hand + the lid broke so I have duct tape on it.
1597813
The product I received was entirely sealed, never been opened. I suppose there's no way you could know for sure other than to try it but compared to the $100+ you would spend trying to purchase this from a tanning salon isn't it well worth the risk? The product I got works amazing.
965744
I recieved this item in a 're-wrapped' fashion. As if it was opened and then re-wrapped. I am so disgusted i don't want to see what is even inside of this!
2195921
You better look again because I just rechecked my bottle and it is listed on the back.. If you don't see it then they must be using a new formula. Mine was advertised to cure ear infection and it did not do that.You really should have the dog looked at by a vet as ear infection is nothing to mess with . It can get bad enough for the dog to have surgery if you let it go long enough. If your just using it as a ear cleaner there are a lot of ear cleaners on the market that work just as well at half the cost of ecoears.And thats the truth !!!!
169695
I just received mine and it looks like the box had already been open and there was no kind of seal on the tube!
1538348
Bad... the same thing happened to me. I got an open-box item. I asked for a replacement and was told the product is no longer available.
680787
I wish I could help you with this.. I received mine, the neck and lid was nothing but sharred glass. Almost cut my hand taking it out of the box. Threw it away; box and all as I was afraid of cutting myself. I called the seller and told them that the product was severely damaged. They could not help me and said that there was nothing wrong with the packaging. I disagreed. They tried to blame Amazon.
2104476
Don't expect much communication from these people. If you get it, it is not inaccurate and confusing. In other words, they were supposed to send a replacement on a certain day and after waiting 5 days I had to contact again and ask for tracking # only to be told it hadn't been shipped yet and would tomorrow. They also said they would send a pick up order on the defective unit - but explained nothing to me as to when or tracking. Very frustrated by this companies communication. If this replacement unit doesn't leak, like the last one - the product is pretty decent - compared to the alternatives. Fortunately my dog took well to it. Oh, there is a very poor video on YouTube regarding this unit. I wouldn't have purchased it from that alone. But, purchased it off reviews on Amazon. As to this companies poor communication. Good luck
1745895
The bottle I received had a manufacturer's date of 08/2012, but it was covered with a sticker. Makes me wonder... I have contacted Animal Essentials to see if these should have been sold or if they are OK. My dog has not had any ill-effects.
398227
Mine too. It is because it is a fake product. Diluted or even totally replaced by cheap carrier oil and mostly peppermint. I had a DoTerra rep look at mine, and it is definitely NOT their true product. the protective seal was broken on mine when it arrived as well. I will only purchase from a direct rep next time.
2011965
We are unable to accept a return if the product has been opened. The packaging and seal has to be intact. Once a product has been opened we consider it used. Due to the nature of the products we sell, we follow these precautionary measures to ensure our customers receive safe and hygienic products. The product is covered under a manufacturer warranty. If you receive the product damaged or defective within the first 30 days from the date of delivery we as the seller can assist you further. If you are past the 30 day grace period you would have to contact the manufacturer directly.
1669733
My husband, purchased the Whal KM10 brushless ( Wahl 9791 KM10 Professional BRUSHLESS Motor 2 Speed Corded Clipper Kit, by Wahl Professional Animal by Wahl) clipper for me as a birthday present. It was giving to me in early August. From the start it has been a problem. The package appeared to be taped sealed by manufacturer but when I opened it I noticed it was missing the # 10 blade. I called WAHL as instructed in the instructions located in the box. Please do not return product to the store call Wahl for support. Last week I received the #10 blade. The instructions stated to plug in the clipper and turn it on to connect the blade. When I plugged in the clipper and turned it on nothing happened. I mean NOTHING. I don't know if we received an open damaged product from AMAZON or if WAHL has poor Quality control when they sent out their product. My husband cannot return it because Amazon states it is past 30 days since purchase but this was a gift that is now a very expensive useless junk. Someone should have better quality assurance for items they sell.
27010
My son says there was a seal on it he had to break open. He says it is the same seal on the YouTube videos made by skulshurtagultcg, who orders the same boxes and opens them in the videos.
1665572
I just received mine, and of course, it was broken in half. I am returning it, and will not be asking for a replacement. I don't understand why the vendor still ships with such limited packaging/bubble wrap, especially with all of the feedback that the customers are giving!