Several people provided bad reviews for the filters not working after a few days. Why did they not last?
1449350
Wanted a little extra installed a AP903 and AP801C in series with the latter first in February and couldn't be happier. This is on a well and haven't touched since installation---
836940
I owned my for only 3 days. When I got around to connecting it, it blew. I could smell burnt plastic, so I had toreturn it. The company was very helpful with the return.
2064419
The problem is probably being caused by your water conditioner, not the filters. Try another water conditioner and see of that eliminates your problem.
325202
I got them here on amazon. You'd be surprised how long the filters last. I see 10 clue st a day on average and a filter will last me a out a month.
1870541
To tell you the truth, I returned this filter. There was old model and not supported by manufacture warranty. There was problem after installation and manufacture which is Amway refused to give me technical support as it was discontinued model. Good luck
2020640
Yes. Mine lasted two days and same problem. Not happy but too much aggravation to return it!
1984462
Was told by a local store that they no longer sell them due to the failure rate and customer returns. Mine lasted three days
2172573
It was my understanding that the filters lasted the life of the machine. I clean it once a week with a vacuum cleaner...use the brush attachment.
773996
Unfortunately, I think I do know the source of your problem. In August last year I purchased three filters from a vendor on Amazon. When I received them I noticed a few aspects that were different. The caps were red not blue; the filters were shrink wrapped rather than the usual cardboard container and; there were product information sheets enclosed. I contacted the vendor and he offered to accept the filters in return and refund the purchase. Since he seemed willing to stand behind his product, I kept the filters. About 5 weeks later I needed to replace the filter. When I installed the new one and tried to flush water through it I discovered the same phenomenon that you describing: I believe what both you and I saw is activated charcoal which being released. I would return the filter immediately. I was impressed with the integrity of the vendor that sold me the defective filters (I think the company name was something like Tune to Music). I emailed them immediately after installing the defective filter. He responded immediately by crediting my charge card and saying I did not need to return the filters. He explained that they were purchased from a supplier that for other reasons he was no longer affiliated with. I assumed that he got burned with defective merchandise from that vendor but made good on our transaction! In the past these filters had been in stock at Amazon and I never had a problem with them. When I replaced the defective filters, I again ordered from Amazon and the vendor actually filling the order was AtoZSales. The filters were LG OEM and exactly what I expected!
778857
I took a look at the filters I bought and couldn't find any kind of holes throughout the filter, not even tiny ones. You might want to post a picture for people to compare. In any case, the filters are supposed to stop tiny particles of dirt. Any holes will defeat the purpose.
627440
My first filter made the air smell fantastically fresh and clean. It wore out before the warranty and the new filter made the air smell ... odd ... kind of dirty, right from the beginning. I read somewhere that this might be a result of them being stored somewhere where they pick up odors. That could be the problem for you. If it has been fine for a long time and had just recently started smelling bad, it is likely that your filter just needs to be replaced (a bad smell is a sign that the filter has just had it and you need a new one).
791588
The filters can be slow. They filter slowly because they are doing a good job of double filtering. It's worth waiting for.
504015
This happened to me as well on the 2nd day. Initially, I soaked my filter many times and that didn't help. Eventually it finally stopped today after I shook the filter. It was so frustrating. I guessing maybe this has something to do with the fact that there are 3 layers of the filter materials. Perhaps the mineral particles shuffled to the very bottom but they're supposed to be at the top, according to the pic in the brochure. This is just a guess.
380989
I think they leak because they're poorly designed. Mine leaked from when it was brand new. It started out just weeping a bit and gradually got worse. Now it leaks a lot, plus the LED no longer illuminates to show you whether the cartridge is good or not.I used to really like PUR filters, but then the one previous to this started cracking and leaking and it was just past the warranty period. This one seems to be even more poorly made, but I kept it because I had spare filters to use up. They're now gone and so is PUR.I don't think I'll ever buy any of their products again. They're just coasting on their good reputation from years ago. I think they leak because they're poorly designed. Mine leaked from when it was brand new. It started out just weeping a bit and gradually got worse. Now it leaks a lot, plus the LED no longer illuminates to show you whether the cartridge is good or not.I used to really like PUR filters, but then the one previous to this started cracking and leaking and it was just past the warranty period. This one seems to be even more poorly made, but I kept it because I had spare filters to use up. They're now gone and so is PUR.I don't think I'll ever buy any of their products... » Read More I think they leak because they're poorly designed. Mine leaked from when it was brand new. It started out just weeping a bit and gradually got worse. Now it leaks a lot, plus the LED no longer illuminates to show you whether the cartridge is good or not.I used to really like PUR filters, but then the one previous to this started cracking and leaking and it was just past the warranty period. This one seems to be even more poorly made, but I kept it because I had spare filters to use up. They're now gone and so is PUR.I don't think I'll ever buy any of their products again. They're just coasting on their good reputation from years ago. « Show Less
560595
I bought a new machine because my filter finally wore out. By that time, the timer or sensor wasn't working exactly right anyway. They aren't that expensive to replace the whole thing.
1609691
I would return it. Mine worked well for about 3 days and started doing it. It hasn't worked since. It seems like a lot of people are having issues with these humidifiers.
90664
Had no problems with mine. You may not have twisted the filters back into their fully seated positions.