Hi There! Do your bottles come with a warranty? Some reviewers say they're very fragile......thanks, Emma
1472069
No warranty for the two I bought. I received mine in good shape and have them stored away from the sunlight.
1472070
I am not sure if they offer a warranty. The bottle was great however you are right it was very fragile! Did not last long! Maybe 5 months or so before it got a crack in it and started leaking =( This was very saddening because they are pretty expensive to replace that often!
1472071
Hi! :) No warranty that I'm aware of, & they are fragile in my opinion. I don't think the bottles are worth what they are asking for them. :(
1472072
There was no warranty that we were aware of, but these bottle are not that fragile. They got to Japan from the states just fine and we have been using them for 2yrs w/ no issues
1472073
I can't remember if there is a warranty, but I did receive a personal handwritten note from the company thanking me for my purchase & to contact them with any questions or concerns. As far as the bottle being fragile; I think it is sturdy and am happy with it. I used the bottle on a camping trip to Moab where you had to bring your own water. It sat on a rock for 4 days and it held up great! The weather was scorching hot in the day, cool at night and one of the nights there was a windy rain storm that passed over. The bottle got knocked off the rock and rolled due to the wind and not having enough water in it to weigh it down and it still held up nicely. I plan on using it for other camping trips and for emergency water storage. I am thinking of getting a couple more with a storage rack.
1472074
Hmmm... Read the other responses. We keep ours indoors standing upright. With nothing on top/next.. The only time they are moved is to refill dispenser (they stand upright in a bottom load dispenser) and to refill with water. So, maybe that's why we have had no issues :/
377589
No, I am sorry we only offer the smooth bottles. I will certainly look into those design bottles and see if this company even carries those.
1770483
Something must be wrong with it, I've never had any bad tastes with any of the bottles that I've purchased. Maybe contact seller about a replacement.
24232
Mine did the same thing. I tried to submit a warranty claim and was told this is not covered. They did however send me a one time courtesy replacement water bottle. The replacement arrived with the cap already broken. They do sell replacement parts, including caps on their website, but they are pretty pricy compared to the price of a whole new bottle. Good luck!
93556
I do not recommend freezing it. My bottle has broken twice now. First time was Cap broke into small little plastic pieces when it fell off my kitchen counter. The second time it fell out of my fridge, and the glass inside shattered. It only fell maybe 1-2 feet and broke. I am really disappointed in the quality of the plastic and the whole bottle itself. It does not seem that this water bottle is meant to last. I think it would crack if it was in the freezer. I was really excited about this bottle, but after having it for 4 months I have already needed a replacment cap, and now the bottle itself it broken. Not worth the purchase since It does not last. Very disappointed.. I do not recommend freezing it. My bottle has broken twice now. First time was Cap broke into small little plastic pieces when it fell off my kitchen counter. The second time it fell out of my fridge, and the glass inside shattered. It only fell maybe 1-2 feet and broke. I am really disappointed in the quality of the plastic and the whole bottle itself. It does not seem that this water bottle is meant to last. I think it would crack if it was in the freezer. I was really excited about this bottle, but after having it for 4 months I have already needed a replacment cap, and now the bottle... » Read More I do not recommend freezing it. My bottle has broken twice now. First time was Cap broke into small little plastic pieces when it fell off my kitchen counter. The second time it fell out of my fridge, and the glass inside shattered. It only fell maybe 1-2 feet and broke. I am really disappointed in the quality of the plastic and the whole bottle itself. It does not seem that this water bottle is meant to last. I think it would crack if it was in the freezer. I was really excited about this bottle, but after having it for 4 months I have already needed a replacment cap, and now the bottle itself it broken. Not worth the purchase since It does not last. Very disappointed.. « Show Less
613179
Yes, I have had mine about an year now. All I do with the bottles is rinse them out and put water in them. I leave them in the fefrig over night and mske the soda the next day. I use them for a year and then replace them, that is a personnal thing.
433360
The bottles are top heavy and fall over easily. If you drop them, the lids are done for. The "pop" open feature will no longer work and they will leak. I really like these bottles too, but I've bought 4 of them and they have all broken.
306615
If the bottle is defective you contact Hydro Flask and they give you instructions on how to return the bottle to them in Oregon, then they send you a new one. You are responsible for the shipping to send the defective bottle to them. I am currently in the process of this with one of their 18oz bottles. See here for more info. http://www.hydroflask.com/lifetime_warrantyKaren
102324
So camelback has a warranty guarantee on their bottles. Go to http://www.camelbak.com/en/GYB/Select-Category.aspx and select "file a claim" and select your bottle. They will send you the defective/damaged parts, no questions asked. It's amazing customer service. And the replacement parts come fairly quickly!
1191945
I would suggest an e-mail directly to the company. The woman who runs the company is very proud of her product and service. Consequently, I'm sure she will give you all of he help she can. I have used one bottle over about 2 months and it has been just fine--but I've also followed their instructions and have kept the oil in a cool spot in the house--Not hard in Mt!. I've been extremely satisfied with the product, both in terms of quality and price and in fact have recently ordered 2 more bottles.
940551
I'm not near the bottles but these are the really, really big ones. Each one is big. I'd say yes to your question. They last me almost a whole year.
610020
I've gotten a couple of these bottles and none of mine have worn down or away yet. I've had them for over a year. They've been used daily and gone thru the dishwasher several times.
457032
We purchased 5 of these bottles this year and loved it......until our little plastic latch broke too. Now I have three useless bottles. See the answer below that suggests we call their Customer Service at 1-800-831-9242. Other Amazon "answerers" indicated they also had trouble getting any kind of email response as we did. So I guess we have to call.
2074117
I really don't know but I rather doubt that's a concern with this type of product. I've just finished a bottle that lasted me about two months. It's an incredible product and worth a try!
595092
I have yet to find any replacement bottles online. Because they're plastic, they actually are kind of easy to break. I dropped one of mine on the cement, and it nearly shattered, cracked into quite a few pieces.
195881
We apologize about the seal not sealing properly. We recently realized this problem and are currently fixing it. You can be assured that bottle has not been tampered with. The lid/seal manufacturer assured us they would seal over time, but we were misinformed. We are working diligently on this and again, we apologize.
686348
I am not the seller, I bought some bottles and they work fine. You need to ask the seller about their age.