Hi, I have received a defective chair, the chair base is missing the holes for me to assemble.Did anyone else have this problem? what did u do ?
1471404
Hi Vinni!! The holes are not completely drilled all the way through. so you have to "clean out" the hole by drilling from the outside in.
1471405
The hole is there, you just have to push the screw thru the fabric and you should be OK. If not just contact the company that you bought it from and the should be able to help you.
510687
Please check if it is assembled correctly. Otherwise it may be quality issue. Please contact the customer service directly.
123042
I dont know what to tell you. My chair works fine. This is the best chair that ever bought! You might want to try reassembling it. My friend also bought bought this chair after I told him about it. He also loves it!
338053
Try contacting Amazon. Their customer service is usually really good. You could also contact the company or see if they have a website with downloadable instructions. You definitely need the instructions because even with them it is difficult to assemble. But it's well worth the time and effort; it's a beautiful and sturdy piece of furniture!
1859366
I had the same experience. I contacted Amazon who told me to contact the manufacturer....no luck! I ended up returning the stools because I had no idea how to put them together.
1817942
Hi -sorry you're having trouble. We did have trouble at first with the holes not lining up. My advice is do what we did. We took photos of the problem areas and the issues in action. Call the manufacturer and let them know. They may ask for the photos, send them with details and if needed, they will replace the defective parts. It may be inconvenient, but it's well worth the wait. We were successful once the defective pieces were replaced and are extremely happy with our Island. Best of luck!
2255166
Hi Jamie, we had the same problem. You just need to keep wiggling them until they finally drop into place. I was sure ours were too short for our chairs at first too. Love the chairs once we got them assembled
390429
I wish I would have seen these comments before trying to assemble ours! NO manual and we had a heck of a time getting them put together. Same issue with the holes not lining up, I'm wondering if it would have been easier if we didn't tighten the screws all the way until they were all in....I don't know? We nearly stripped our screws but muscled through it and got them assembled. Really cool chair; just a pain to assemble.
1476405
Hello Craig, Kindly call 909-930-2000 and have them connect you to customer service for a better operating instructions. Please reference item# 15-37A720D and request for instruction on how to dis-assemble the chair. You may contact me if the manufacturer is not able to provide you answer. Thank you. May may@sd-office.com
1295131
Call United Stationary Company at 1-800-722-4000. Ask for furniture support. If the chair is still under warranty. You should have no issue replacing the parts. They will need the "Date of Delivery" number on the bottom of the chair and the serial number. I hope this helps you. I had to replace the mechanism before. No issues at al. Great company to work with. Happy Holidays
669381
The base on Mine that attatches to the bottom of the chair was not welded properly it just had 2 holder tacks without them coming back and welding it properly. I would steer clear of this brand since weight limits do not matter if they have shoddy workmanship and bad QA.
1644556
I've had four of these chairs. Each of them have at least one broken joint. If you find a replacement, I'd love to hear about it. I went old school and just fixed it with duct tape. :-D
887064
You will have to finish drilling 3 holes through the each support "leg" - a total of six holes. Go to Lowes and pick up 6 washers, 6 bolts and 6 nuts items #63308, 63326 and 63405. Probably about $5 to fix the chair. You'll be able to see the bolt heads, but the chair will be sturdy!
2252939
This has never happened with any of the chairs I ordered. Seems weird that Lex Mod could not send needed screws. They seem a reliable company and I have had no problems with them OR Amazon for that matter
1689048
HI Kelly.Contact the seller. Let them know you did not receive the pump with your chair. It could be hard on you to try to fill it correctly with out the pump. You paid for the chair pump and all. They are a great crew and l know theywill respond quickly. I know it is frustrating for you not to be able to use the chair but this is one company that will do right by you. So don't wait. Merry Christmas!
1341116
Yes I had to go to the hardware store to get additional bolts, it was not easy by any means to put it together. I had my son holding some pieces of the chair that would not line up to holes it was a pain but we got it put together. Good Luck!!
1484475
When I received mine one of the chair legs were broken. I just wrote to them and they sent me a whole new leg.