Ordered two. One doesn't work. I stupidly threw away the boxes because I never have any problems with these. What do I do now?
1453777
Dave, I also ordered two and one didn't work. I filed for an RMA and got it replaced. http://www.vantecusa.com/en/rma/index Regards.
1008779
We had a similar problem but Amazon was very good about exchanging it for one that worked. Call customer service. They will help you. Second one worked.
1873865
don't bother, I had the same problem they replaced them and the same thing, gave all kinds of ways to make them work and finally I got frustrated and threw them out, a waste of money, just ask the shipper for a refund, no replacements.
1075805
Mine never worked... sent a complaint to Amazon/supplier and never got a response. This is a waste. I advise new buyers to keep their money in their pockets!
1777868
Same problem here, am returning it. Too bad I can't get a replacement box, have to settle for a refund.
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
122231
I would try to pull them out and give them another try. My initial attempt was not successful, but the second time I got them to work. It is worth a 2nd attempt.
532418
Sorry to hear that, I only purchase 1 and it works fine. I am not sure if this help.
2165067
I bought two of these. one worked. We tried changing the battery in the other one, still didn't work. Waste, because they threw the wrapping away so I can't return it.
1683750
The one first I got after ordering didn't work either. I called the company who sent the machine, and the representative gave me the options I could take. I returned the machine according to what he said and got new one. It took me some time but cost me nothing except the new packing envelope.
2148773
mine did not work either. I contacted them and they said that they would send me a return label but could not find my email address after they sent me the answer. I will never buy from them againgood luck
2209579
The one I bought flat out didn't work. I suppose you could return it to Amazon if yours is a dud too.
1721941
Don't know could not 2 of them work fresh out of the box.Returned them and gave up.
1614516
Try the rest of them, too. If they don't work (if they're from Festival Delights), just let them know and they'll reimburse you or send new ones. They were very good about the one that I received that didn't work correctly.
687499
Hi. Return the item. It might be malfunctioning. I bought 20 of these. And one was not working at all. Contact the seller or Amazon
1459617
I dont know - mine worked with zero issue. They are prob defective. Have you read the directions fully and followed them? If so, then return!m If not, try that first.
473328
I had the same problem with these headphones, one of the pair would work and the other would not. I returned them and finally got two that worked. Unfortunately they won't allow you to return one and keep the other. Both will need to be returned.