I, too, received the pot with a broken infuser. And then the pot itself cracked after just a few uses. What should I do?
1452240
Get a return merchandise form and send it back. Look at yhe bottom of the Amazon home page for "returns are easy."
1452241
I returned mine and received a new pot and infuser intact. NO problems. Well, except I hate the infuser.
1452242
Go to Amazon and click on "Easy Returns". Should get it replaced without question.
1452243
contact amazon customer service and ask for instructions on return for replacement.no problems with mine so far.
1452244
I reorder the pot and got another pot from the company with another broken infuser! We just gave up and kept the pot which is still okay at this point, but I'm very disappointed!!We believe the packaging is too tight to protect the pot top and infuser. We will never buy from this company again.
1452245
Return it. I got mine in unbroken condition, and I've used it for over a year now and have had no problems whatsoever. I've read the reviews from others saying their pot arrived broken. I guess I lucked out with a gentle deliver person. I think the tea pot is great.
1452246
If you receive damaged merchandise, return it for a replacement at their cost. Mine came undamaged so I have no complaints with the seller. I, however have chipped the infuser on the edge. I super glued it and it works fine. I don't put it in the dishwasher so it is holding up great. Good luck!l
1452247
it was too much trouble for to send it back -- you can buy a nice metal infuser at teh store - or use a paper bag ...
1105103
Go to le creuset website...http://cookware.lecreuset.com/cookware/contactus_10151_-1_20002....request an RMA# for service.... call 800# or email. Do not send it w/out the RMA# they will provide....it will only be returned.Good luck....they do respond quickly, and will likely replace your Screwpull, as that what they have done for me.
1389904
The inside bottom of the pot is the heating element, and it's painted on, so after using to boil water, it was flaking off. I tossed it in the trash..........
1501506
I did happen to me. It is not stuck but rather in a working position. Make sure machine has water container, waste basket installed. Unplug it from the wall, wait few seconds, plug it back in and turn on the machine. Infuser should automatically move back to the right position. You should never try to remove the infuser when machine is powered on.
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
611470
Sorry, I do not. There is nothing on the infuser itself, and I did not keep the packaging material.
1103745
Contact the vendor right away. It should be listed under the Seller's information and tell them the problem. You might need to go under Your Account in order to contact the vendor. Also, there is a section on Amazon for Returns & Replacements. That might also be a good place where to start. Hope this helps. Sorry to hear about your issue. I have one and no problems. Love it.
1187345
Directly from the manufacturer if you are looking to pay for it. I received mine broken. I contacted the seller and received the replacement directly from the manufacturer (at seller's request). Good luck,
888405
Sorry, I have the same issue and didn't know what to do, so I glued the one cup that had cracked at the top seam...which kept the liquid out of the inside gap...other than that, they keep things hot longer, so I keep it with the cracks and all.
620872
Sorry to hear about that, R. But it could be okay still. My pot has discolored also, and has what looks like bubbles in the finish on the inside bottom. It hasn't effected performance or taste. I would just clean it out good and try it...I'm sure you have by now. Let us know how it went.
1983995
Well mine has a hairline crack too. I added more tap water to an already hot pot and it cracked halfway across the bottom. Yes they have replacement pots, but you have to buy the lid too. The replacements only come in sets. Depending on how long you have had the pot will depend on the price. They will give a certain percentage off depending on how many months you had the pot before it got damaged. My quote was $20.00 pot + $20.00 shipping. They also want a picture of your cracked pot. If you are extremely careful with this pot it makes great food, but the clay is delicate. Mine sits in my closet still cracked :( I just use other healthy cookware on the stovetop for now. Well mine has a hairline crack too. I added more tap water to an already hot pot and it cracked halfway across the bottom. Yes they have replacement pots, but you have to buy the lid too. The replacements only come in sets. Depending on how long you have had the pot will depend on the price. They will give a certain percentage off depending on how many months you had the pot before it got damaged. My quote was $20.00 pot + $20.00 shipping. They also want a picture of your cracked pot. If you are extremely careful with this pot it makes great food, but the clay is delicate. Mine sits in my... » Read More Well mine has a hairline crack too. I added more tap water to an already hot pot and it cracked halfway across the bottom. Yes they have replacement pots, but you have to buy the lid too. The replacements only come in sets. Depending on how long you have had the pot will depend on the price. They will give a certain percentage off depending on how many months you had the pot before it got damaged. My quote was $20.00 pot + $20.00 shipping. They also want a picture of your cracked pot. If you are extremely careful with this pot it makes great food, but the clay is delicate. Mine sits in my closet still cracked :( I just use other healthy cookware on the stovetop for now. « Show Less
1074251
I have never tried to get replacement parts for this, but it sounds like others have already done their homework. The infuser and lid set sounds like the best option.
811206
It it came off it's likely broken. Contact Amazon for replacement instructions as they are very good about that and other customer service issues I have had. If you have had the maker for a relatively short time... 30 days or less they will replace it without question I'm sure... or a refund. If less than a yr, (I recall the warranty being either 90 days or 1 year, not sure which) then Mr. Coffee will stand back of it in conjunction with Amazon. Give 'em a call'
1983993
This is getting to be a common problem with Vitaclay's pots. Mine cracked after about the 10th use, when I called them they made it sound like it was a freak thing, and that I had to 'buy' another pot, however, more people are reporting this problem. Vitaclay needs to upgrade their pot if possible to a more heat resistant clay, otherwise owners of the units will surely get tired of having to purchase new pots all the time. If they don't correct the problem, the reviews on their product will not bode well for them in regards to potential sales. They have a good concept, but the quality 'has' to be there in today's economic driven market where product information is networked quite fast and efficiently. This is getting to be a common problem with Vitaclay's pots. Mine cracked after about the 10th use, when I called them they made it sound like it was a freak thing, and that I had to 'buy' another pot, however, more people are reporting this problem. Vitaclay needs to upgrade their pot if possible to a more heat resistant clay, otherwise owners of the units will surely get tired of having to purchase new pots all the time. If they don't correct the problem, the reviews on their product will not bode well for them in regards to potential sales. They have a good concept, but the quality 'has'... » Read More This is getting to be a common problem with Vitaclay's pots. Mine cracked after about the 10th use, when I called them they made it sound like it was a freak thing, and that I had to 'buy' another pot, however, more people are reporting this problem. Vitaclay needs to upgrade their pot if possible to a more heat resistant clay, otherwise owners of the units will surely get tired of having to purchase new pots all the time. If they don't correct the problem, the reviews on their product will not bode well for them in regards to potential sales. They have a good concept, but the quality 'has' to be there in today's economic driven market where product information is networked quite fast and efficiently. « Show Less
446248
Mine also broke after a few months of use and what I did I emailed the seller and luckily he told me he will send a one time replacement free of charge; try it. If this doesn't work, try Lowe's, Home Depot, or call your plumber, they should have replacements.
1942306
If you find out let me know, I broke my top handle also. I was going to order a new top from Crock Pot.
168945
I would contact Le Creuset directly. They are pretty good with replacement and warranty items.