hi i just bought this product but i can not open it please help me tell me how i can open it send me a manual or tell me thanks
1482669
It should have come with a set of keys that you remove the plastic cover on the handle to access
185592
I did not work for me nor were the instructions at all helpful. Sorry. I think you should send it back.
1360223
You are most welcome! Return it and get another one with a manual. It really is a good piece. Does so much. And so inexpensive. Go for it! Not going to hurt Amazon!
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
1132288
Hello, I have already used the product and have thrown away the packaging. So sorry, can't be of help.
743274
Same problem. Thinking about returning it. That's a product defect, and the video shows the first thing you'll notice in opening the box is the documentation!
2136008
I had trouble at first too .. I think there are clear stickers/tape that hold the top and bottom of the tray together that you need to remove before it will open easily. Look very closely and see if you can find and remove them and then try again!
106841
The instruction manual was not in the box when I received it. but my box was heavily damaged from shipping. I understand that can happen so it may be for you. if you decide to buy it feel free to ask me anything and I can help you set it up. it's very simple and I"ll be glad to help in any way I can.
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.
35801
I had the same problem. I took a small screwdriver and used it to pry it open
892079
I just had the same problem. GRRRR What did you end up doing to get it open?
93077
I sent the pkg out of town...didn't open...under picture press "BOSE " go to "CONTACT THIS SELLER" They will help you...sorry!
1378410
I'm sorry but I cannot help you...I have yet been able to figure out how to use it. It sits there gathering dust.
1110769
Don't remember having any issues opening it. Maybe you have a defective package.
177320
I'm sorry That I can't help you....my husband picked it out and I bought it....I know nothing....SORRY :)
1645294
There should be a three page fold out set of instructions. There is not a lot to read because the instructions are in 3 languages. If you did not receive them, return the product to the store where you bought it or message the online company you bought it from. Inform them the product is useless without the instructions.
1370044
Mine is a gift so it hasn't been opened yet. Thanks for the warning. I'm hoping mine works like those who commented earlier.