Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1623785
My problem was different. The right earphone was inop.. Sony gave me the option of repairing or replacement if not repairable. Rather than going through the trouble, I returned it to Amazon for a refund. I ordered a JVC unit and have been very satisified with it.
1434843
Do you still need this info? I just read this question I apologize for the delay. I had a bad experience with purchasing these ear buds. I definitely think some of these sellers are shady. I ended up going to best buy after the beats fell apart a month of having them.they would not refund or send a replacement pair.
181254
It's a crap-shoot, really. I had jbuds that only lasted for four months, and then these Sennheisers lasted for about a year. The Sennheisers sound a bit better in my opinion. I've also had another pair of jbuds for a bit that are currently still working.
48236
Hi,Thanks for your question. Our goal is to make products that people love and provide great service. Yes, absolutely, we take care of no charge replacements if anyone has an issue with the EARBUDi's.ThanksSincerely,Team GOBUDi
104364
I can't speak to the issue of poor workmanship, but recently the clip (connective piece) that attaches my right speaker phone to the rest of the headphones separated from its post. I e-mailed Grado Lab's customer service department about the problem, and within a week or so, a new post/clip arrived int he mail, without any cost. I am satisfied with the experience.
2055102
I would try sending them a letter to their address asking for a replacement, or bring that cord to Radio Shack to see if they have a similar cord, but should it cost more than buying another headphone set, see what's the better option, I would not pay more for the cord than the whole new set.
597716
you hit the nail right on the head. Ear piece is still a BIG problem. I am on my 2nd one (ear piece) and it's starting to give me a problem. Wish they could make a stronger one.
558222
D. Kaminsky, pls give us some details on the death of your SoundSticks II. As a current owner I'm very interested in knowing how helpful & co-operative H_K is in resolving your issue. I hope they deal with you fairly & quickly. Personally, I thought their website was a nightmare to negotiate.
2081566
Honestly I'm not sure, I got rid of the headphones. Though I do need to update the review. Skullcandy did honor the warranty but had the exact same issue with the replacement headphones. Guess it wasn't meant to be.
1711947
every thing I've heard about Amazon has been good return policy. I am now on my second jawbone. It is working well. My first one was lost after about 15 months of service and at that time was working OK. I drive truck and think it might have blown out the window of my ear. I had broken the ear loop a month or two before and it would just hang in my ear with the the gel ear bud I adapted to the speaker button. I got to my destination after driving a couple hundred miles and noticed it was not in my ear any more. Had to get a new one. can't live with out it.
1729521
I did have a problem with my headset but instead of sending back to buyer I sent it to LG for warranty replacement. They replaced my headset & I've had no problems. I'm not sure if the problem I had was a big coincidence but it is comforting to know that LG will stand by the product & replace it if needed.
382992
It came with a factory warranty, however I didn't bother with the factory warranty because they likely would've sent the same ear bud model and then the result still ending up defective. So I opted for return to Amazon. They did charge a restocking fee.
1839130
I think the ear problem may have cleared up. However, I am have developed an ear infection or some other ear problem. I do love the headphones, however and hope that all the problems will clear up for me and I think it might have already. I just haven't used the h/phs in a while...thank you for all your comments. This has been a big help!!
127066
NOPE.they have a very restricted LIMITED lifetime warranty.if it is a defect by production or damaged elsewhere (i.e. it came to you messed up) they will replace it.anything else than they will give you a restrictive waiver that offers to give you to 50% of your purchase price in credit as long as you bought it from an Authorized Retailer.it does note that the purchase is for anything that is available on the skullcandy website.so whether or not you can use it to purchase something off their amazon retailer, you have to talk to them about. but the pricing on the website is around 20-30 dollars more than the amazon price.in any case. not worth it! break easily. NOPE.they have a very restricted LIMITED lifetime warranty.if it is a defect by production or damaged elsewhere (i.e. it came to you messed up) they will replace it.anything else than they will give you a restrictive waiver that offers to give you to 50% of your purchase price in credit as long as you bought it from an Authorized Retailer.it does note that the purchase is for anything that is available on the skullcandy website.so whether or not you can use it to purchase something off their amazon retailer, you have to talk to them about. but the pricing... » Read More NOPE.they have a very restricted LIMITED lifetime warranty.if it is a defect by production or damaged elsewhere (i.e. it came to you messed up) they will replace it.anything else than they will give you a restrictive waiver that offers to give you to 50% of your purchase price in credit as long as you bought it from an Authorized Retailer.it does note that the purchase is for anything that is available on the skullcandy website.so whether or not you can use it to purchase something off their amazon retailer, you have to talk to them about. but the pricing on the website is around 20-30 dollars more than the amazon price.in any case. not worth it! break easily. « Show Less
2243312
My story is almost identical: ear buds fall out when I'm running, these have been the only ones that work and I've been buying them for many years. If I was lucky a pair might last for a year before losing the sound in one ear, but sometimes it was only 6 months. Still, I was willing to pay the $8 a few times a year for headphones I could run with. My jaw dropped tonight when I came on the site for a replacement pair. This is definitely outrageous. I think Sony realized that there is a small but faithful group of people who depend on this style, and they're hoping we're desperate enough to take the hit to our wallets! This could have a hugely negative impact on my exercise regimen... My story is almost identical: ear buds fall out when I'm running, these have been the only ones that work and I've been buying them for many years. If I was lucky a pair might last for a year before losing the sound in one ear, but sometimes it was only 6 months. Still, I was willing to pay the $8 a few times a year for headphones I could run with. My jaw dropped tonight when I came on the site for a replacement pair. This is definitely outrageous. I think Sony realized that there is a small but faithful group of people who depend on this style, and they're hoping we're desperate enough to... » Read More My story is almost identical: ear buds fall out when I'm running, these have been the only ones that work and I've been buying them for many years. If I was lucky a pair might last for a year before losing the sound in one ear, but sometimes it was only 6 months. Still, I was willing to pay the $8 a few times a year for headphones I could run with. My jaw dropped tonight when I came on the site for a replacement pair. This is definitely outrageous. I think Sony realized that there is a small but faithful group of people who depend on this style, and they're hoping we're desperate enough to take the hit to our wallets! This could have a hugely negative impact on my exercise regimen... « Show Less
270415
Regarding Customer service, I had one pod (Cilantro) that wouldn't grow for some reason so I contacted customer support to see if they had any type of warranty. They replied very quickly and told me that they would gladly send out a replacement cilantro pod right away. That has been my only experience with their customer service so far, so I can't complain. They were very prompt and didn't challenge my claim at all.