Does anyone have problem with casters? When it is picked up, they all fall off the vacuum!
1445429
No, wheels haven't fallen off but assembling them so they don't fall off takes some time.
1445430
No, we haven't had any problems with the casters. We have used our vacuum a lot, picked it up from place to place, and no problems at all. Try contacting the company.
1445431
I bought this vacuum for my husband as a gift and he loves everything about it. He had not ever picked it up, (just rolls it) so could not answer your question until we tried it yesterday. No problem!
1445432
Did you follow the directions for attaching them? It was very complicated and my husband and I both worked on it for awhile before we figured it out but now it's fine. Not having that problem, never did, but paid a lot of attention to initial assembly. It took us at least an hour to assemble, most of that on the wheels and ring assembly.
1445433
You need to attach them with provided screws so they don't fall off. I did the same thing at first
1784921
I couldn't agree more! I accidentally lock them all day everyday. There is a site http://www.coolcasters.com that sells lots of casters so I'm sure we can find replacements there. Good Luck-getting new casters is on my to do list TODAY!
562844
The casters arrive built in to the unit, so any removal would probably be permanent. I do not have the unit in front of me but I believe the measurements are with the casters included. I don't know what kind of space you are working with, but this is a nice, compact unit. I have it in a very tight space myself and it's fine there. The only negative is that the hose is not quite as long as I would have liked, so in my case, because my window is higher than the norm, I can't move the unit around very much without disconnecting it. But I'm still very pleased with the unit--it cools down the downstairs bedroom where I am now using it in about 15-30 minutes max, which is perfect. The casters arrive built in to the unit, so any removal would probably be permanent. I do not have the unit in front of me but I believe the measurements are with the casters included. I don't know what kind of space you are working with, but this is a nice, compact unit. I have it in a very tight space myself and it's fine there. The only negative is that the hose is not quite as long as I would have liked, so in my case, because my window is higher than the norm, I can't move the unit around very much without disconnecting it. But I'm still very pleased with the unit--it cools down the... » Read More The casters arrive built in to the unit, so any removal would probably be permanent. I do not have the unit in front of me but I believe the measurements are with the casters included. I don't know what kind of space you are working with, but this is a nice, compact unit. I have it in a very tight space myself and it's fine there. The only negative is that the hose is not quite as long as I would have liked, so in my case, because my window is higher than the norm, I can't move the unit around very much without disconnecting it. But I'm still very pleased with the unit--it cools down the downstairs bedroom where I am now using it in about 15-30 minutes max, which is perfect. « Show Less
2074969
yes! I was told the "board" was a problem on these vacuums and had to replace. It is happening again now, but the unit is at least 5 years old, so . . .
175980
If the dust clip breaks I would email the company cause this is the weakest link on this vacuum. I could see this happening to mine soon.
1704279
Yep. I hate to add to the chorus, but it scratched my brazilian cherry hardwoods. Just like the above post - if a hard particle gets dragged, it scratches the floor - I sometimes don't notice until a few scratches are made. I'm not happy - I paid a lot of money for the vacuum AND the floors! Does Dyson have anything to say about this problem?
583960
No, I haven't had an issue with the belt. The wheels seem to fall off during vacuuming though. That's my only issue at the moment.
378232
I haven't had such a problem with my sweeper. Have you assembled it correctly?
737178
I have not encountered either of these problems. Is the brush working properly or jammed?? Try using less pressure and allow the unit to glide over the surfaces. I haven't used this on my cat but it does remove cat hair from my furniture!!!
1509061
In reference to? Mine doesn't move much unless I pull it out to adjust wires. Each caster is free spinning so it not fixed to going only one direction. The carpet in my office is pretty thin so there is the perfect amount of resistance to prevent the cart from moving much if I tap it with my foot.
2113333
I haven't had to replace mine yet (I've washed and air dried them and they seem fine), so I haven't had to deal with this issue yet. Brookstone sells this vacuum so you might try writing to them to see if they can help you. Good Luck!
823661
I know what the problem is. I had the same thing happen to me. Here are the instructions for attaching the handle. The 7000 model has a slight variation in the instructions, which someway preventso the handle from laying down flat for low position. I learned this the hard way. The instructions read: 1) Remove handle screw. 2) Insert handle into top of dust cover with handle switch facing fforward (Model 7000 only). 3) Align small hole on handle with screw hole in dust cover. Insert screw and tighten securely (All models). After that just turn cord hook upward and wrap cord between the hooks. To quick release cord, turn upper hook downward. Hope this helps. This sweeper is great, and I hope you get a manual soon because it has a fuse to replace sometime, and a secondary filter that needs cleaned after every third dust bag replacement.
1888911
Hello Virginia, I moved before having to clean it but would use my vacuum brush on it periodically so the dust wouldn't build up. Sorry i couldn't be of more help.
533779
Hi mine is doing the same thing. I havent talked to the Dyson company yet I think I'km going to return my machine to the store for a refund. What did the company say when you contacted them? Thanks.
495766
You might have the external vaccum hose loose, or your floor is really really dusty. Vi've owned 5 and never had that issue. One model was with poor suction, so I ordered another
936685
My husband, who is the primary user of the chair, states that all those options exist, but the casters look to be "normal" casters. We use a plastic carpet shield for the chair.
495767
One time I looked at my sweeper bag and the dirt was all in the bottom. So I loosened it up. Also when I use attachments and the hose is not connected to the sweeper, dust comes out. So I just put a rag in it and it seemed to take care of that.