When I empty my tank the brine water runs steady without the pump kicking in at all now (2 week old pump) . When does it suppose to start pumping
1445705
I haven't had this issue so I'm not 100% sure. But my understanding is that the water path runs through the pump and the brine shouldn't run without going through it. Did you change anything with the tubing when the tank was emptied? Did the pump ever work correctly?
1445706
It should pump .. period. It is hooked up wrong(No Offense)or it is defective. My advice? Just send it back .. FWIWFinal, I was unempressed with mine .. Just got rid of it in part .... because I took to long to qualify for a refund.
1445707
There can be several possibilities. If you purchased this from us, you should contact us direct to troubleshoot it. Email or phone on your receipt
617127
For the first day or so, my pump (The electrical fountain pump) made very loud, irratating, buzzing noises. Those noises went away. I have now been useing the tank for several months now. However, the vibrations of the pump/filter cause the desk that the tank is on to vibrate. I imagine this is very stressful for my Betta. I am working on coming up with a better set-up for my Betta. I had just got this tank as a starter tank for him any way. The identical tank they sell at Walmart, but has the Tetra Whisper 3i filter powered by the external mini air pump may not cause this problem. If you are concerned, you could buy one of those air pump powered filters at PetSmart. For the first day or so, my pump (The electrical fountain pump) made very loud, irratating, buzzing noises. Those noises went away. I have now been useing the tank for several months now. However, the vibrations of the pump/filter cause the desk that the tank is on to vibrate. I imagine this is very stressful for my Betta. I am working on coming up with a better set-up for my Betta. I had just got this tank as a starter tank for him any way. The identical tank they sell at Walmart, but has the Tetra Whisper 3i filter powered by the external mini air pump may not cause this problem. If you... » Read More For the first day or so, my pump (The electrical fountain pump) made very loud, irratating, buzzing noises. Those noises went away. I have now been useing the tank for several months now. However, the vibrations of the pump/filter cause the desk that the tank is on to vibrate. I imagine this is very stressful for my Betta. I am working on coming up with a better set-up for my Betta. I had just got this tank as a starter tank for him any way. The identical tank they sell at Walmart, but has the Tetra Whisper 3i filter powered by the external mini air pump may not cause this problem. If you are concerned, you could buy one of those air pump powered filters at PetSmart. « Show Less
203027
It took quite a bit of pumping to get water the first time I used it. Make sure the pick up tube is far enough down in the water. Also could be a defective pump. Hopefully this was helpful.
1744191
I turned on the pump, added plants and waited a couple of days. I prefer the Jungle Brand water conditioner. It says on the lable it neutralizes chlorine and chloramine. If concerned put in a couple of 20 cent goldfish, and after a week or so the water will clear. Most pet stores, Petco etc will take back the fish..and guarantee them for a few weeks....P
1878255
The pump should run at the timer settings. I would think if it runs as you state, either the timer or pump is bad. I suggest new pump.
496225
It will run for a while after using it, as it is in fact refilling the holding tank. It should stop after a while though. Depends on how much water you used, but it does seem to take a while to refill.
1117603
Mine works great. I think it works best between 30 and 40% full. Pump it 20 to 30 times.
217872
My tank was a mess. I've only used it once so far and it is spotless. It's been about 2 months at least. I'm glad I bought it!
1236684
mine has great outflow, check your pump output?? pump size ample to do the job?? filter plugged??? is the red flag in the bubble showing the filter plugged??
2091332
I had the problem with my pump continuing to run after the pressure should have shut it down. I called shurflo and they sent me a new pump. My old pump was less than one year old. Warranted for one year. Low battery can cause the same problem too.
2075423
Sounds like you have an algae problem. Thats something the pump cannot fix. I had that last year and I got some algaecide and followed the bottle directions. It cleared up in a few days and i set my pump to run an hour longer.
847801
I have an ancient fish tank motor (same principal) sometimes the impeller(little fan like thing that moves the water)gets clogged Carefully under running water try to flush it out. A little food/whisker whatever may be stuck. Goodluck
2262267
Be sure your water level is to top of tank. I used 2 filters in mine for extra clean tank. I also opened top strainer 1/2 open. Mine is so quiet I have to check that it is running. If noise continues I would contact the company for a replacement.
724554
Clean it out completely and check cords. Also make sure there is water in it, If not it may slow down or stop without it. Mine did that, but after I cleaned it and filled it back up, it was up and running. I think it's because the water was too low. That makes sense to me.
832052
Not sure if this is what you want to know, but the pump pulls water in from the *bottom* of the unit, not the top. the pump turns on when the water level pushes the float up - after maybe about 4" of water fills the sump crock...
1784122
As long as the water is pumping through at strong rate and it doesn't seem to be blocked, you prob have it set up correctly. Mine was put in during the month of December when fish are dormant and the water was clear. In May when the fish were more active and the water got warmer the water turned green and the pump stopped running. I had a terrible experience with this product.
1259753
when i replaced my pump, i disassembled the old one. it was one ugly mess in side the tank. i think i would unpluging the pump amd pouring some bleach in one of the unused, caped holes on the top of the tank. let it set for 20 minutes and plug the pump back in and flush the tank. i don't think the pump would be hurt by the bleach if you flush it with clean water. but to take that thing apart and clean it will, will turn your stomach. you then have to get it back together.