Hello, I received this travel mug thru Amazon fulfillment, & it did not come with instructions for opening/taking the lid off?
1457587
The mug screws on and off. It is a little hard to do but not bad. When you are putting the lid on after filling it, screw it down until you cannot see any of the shiny metal and I guarantee it will NOT leak. I love this travel mug. It is what I had been searching for a long time. I carry it all the time and would consider getting another one or getting one for a gift for someone. They are great.
1457588
YOu simply screw it off, turning the top counterclockwise. It may have created a vacuum and thus be hard to remove. It works great--no leaking in a backpack.
1457589
I press the "drink" button to release any pressure or vacuum inside the container. Then unscrew the lit counter clock wise. It goes on pretty tight so you have to use a little muscle, I know the first times I was worried about breaking it. Also important when putting the lid back on to make sure it is aligned so you do not cross thread it. Good luck.
1457590
Unscrew it. Grab Base with Left Hand and the Top with your right hand, then twist your Right hand Counter-Clockwise. It seals pretty tightly so it might be difficult, but it will come loose.
466761
I agree when the lid is completely shut it is difficultto open I have used the tip of a table knife and slid it under the edge to gently pop it open. When I take it with me out of the house I don't push the lid down all the way.
1949629
I found it easier to take the lid apart once I realized I need to pull the top off, not try to pry the bottom. I'm talking about the very top part of the lid. Just pop it from the rest. Once my husband showed me, I had to laugh at how frustrated I had been trying to get it apart. Good luck.
1077412
I'm not aware of any place to unscrew the lid! If you want, you can text me a picture at 443-794-0735. I should think it can probably be removed, but mine looks like the picture. Does the sticker cover the button or one of the ports?
2283371
Sorry...I just go this late. Lift the handle (it cant be locked in the base) and the lid releases. You also need to match it back up on the side with the arrow from the top of the lid...I believe its white arrow and needs to match up to the bottom piece. Hope this helps!
917419
Dear customer. We have two different replacement lids offers in Amazon. Please make sure to choose the correct one for your mug since each one fits certain models. If you have any questions please feel free to call our corporate office at (949) 77-0883. We'll be more than happy to assist you.
2203901
very easy and without lookig. the button is on the side and pressing it lowers a stopper that is in the lid and presses up tight against the lid to seal when the butten is released. my mug grw legs at work and i replaced with a thermos model. i liked the stanley one much better and i am ordering a new one.
1195165
Lift the lid handle up and then pull STRAIGHT up. You need to hold onto the handle of the blender w/one hand and pull the lid off w/the other, once you figure it out, it won't be difficult. I was rocking it off, which is hard to do, but my husband showed me how to just pull it off and voila! It's just that first time, lol!
1483067
I would call or post the company! It sounds like your helper handle was attached incorrectly. Mine looks like the picture and I cannot see how the lid fits if the handle is tipping towards the inside. Good luck!
422550
To open the box, just slide it around. The lid is attached somehow on the top and it just slides back to reveal the contents.
1449969
It is necessary to open the lid. I have removed mine because my use does not require transport ..
860506
If the little brown clips are pushed outward, that locks the lid. Push them toward the middle to release. I never lock mine because the lid fits into grooves and won't fall off. They turn the lid counter clockwise to release it. It should then just lift right up.
2187667
There is a rubber seal for the lid. You can remove it if necessary. Now the question is: where does one order this seal...
998899
As I understand, there is not a lid available for this item. It is a tumbler and not a travel mug.
1406375
Be sure that you've gotten the lid properly screwed on to the mug.... the threads can get crossed as the metal of the mug is harder than the plastic of the lid. Also, be sure that the interior knob is tightened down properly (this is the thing you can unscrew to clean out the interior of the lid... ). If all that is good, i'd have to say you have a defective unit. Mine doesn't leak a drop.
416238
On the backside are two small holes, and a "tool" is delivered with the unit. It is a slip of plastic, with two pins to fit in the holes.You just have to twist the lid to open it, the trick is to get hold on that thing.
1536144
Sorry, I no longer own the mug, however it might be possible to get a straw through the opening. Another option could be to drill the hole large enough to accept a straw. Apologies, that I could not be more help-