Am not sure if the autoseal is working...I have spills coming from the Autoseal label on the cover + the handle. Is the mug broken?
1478199
NEVER had these leak! Make sure the valve is twisted and locked into position under the lid and make sure the top push button feature is clicked into place. If both are clicked tightly and lid is screwed firmly on, you've got a defective mug. These are of such great quality, I've never had any problems and mine has taken many many hard falls!
1478200
I'm not sure---it may just ber that it isn't sealing right---possibly sticking a little for some reason. Make sure you rinse it off good with warm water on the under side of the lid. Don't fill the cup too high up----especially if it's carbonated beverages!!!! If it's just a couple of little drips--it's probably just a little bit of residual liquid that's there after you seal it. If it keeps on leaking--then it must be broke. I dropped my mug and the handle broke off. I replaced it with a Contigo Autoseal without the handle--I like it much better.
1406375
Be sure that you've gotten the lid properly screwed on to the mug.... the threads can get crossed as the metal of the mug is harder than the plastic of the lid. Also, be sure that the interior knob is tightened down properly (this is the thing you can unscrew to clean out the interior of the lid... ). If all that is good, i'd have to say you have a defective unit. Mine doesn't leak a drop.
1478201
I would say it is broken, I have had two of these and never had that problem.
1478202
There are three seals. One each side for sealing the drinking holes, and a third near the handle. Assuming the seals are in the locked position (turn the small knob under the lid a quarter turn clockwise) a leak could mean the O rings are damaged. Check them all especially the one near the carrying handle. When the seals are locked you shold be able to turn the while thing upside down without any drips
1677801
It is not defective, but it is very difficult to get the cover open. I just openned in less that a hour but I could not tell you what I did. it just suddenly oppened. Try to knock it gentlely, pray and do not curse. Luck.Nelson
1736687
Yes, even with everything closed tight, when I purposely turned the mug upside down, the coffee spilled out the sip area. Just secure the mug in a good spot.
1358285
It sounds like the base, cup and lid aren't connected properly. If they aren't, it won't run. Make sure they are aligned properly, if it don't run, do it all over. I guess it is one of those safety features. Mine did that about a month ago, then I got it to work! Good luck, I sure hope I was able to help you. :)
463769
Also check the plate under the coffee cup. It is there to catch overflow from the cup. My pricey Keurig has the same thing under the mug but much larger. Be sure to clean out the little overflow under the mug because it can get moldy if you forget.
1176944
Hi Victoria:I delayed answering your email because I wanted to be 100% sure I was correct. I went home and made a pot of (Mountian Blue) coffee. I filled it up to 5 cups - on the glass carafe it was just a tad under the max line and not a drop spilled. So short answer your pot is defective :(
113789
I had the same experience. Seals unavailable, but happy to sell me a complete lid for $7.00 (On top of the $35.00 I paid for the mug). They are completely aware of this design flaw, but view it as a way to make a buck, not support their customers. Thermos has lost me as one. "For want of an o-ring, the customer was lost".
1412714
Hm. I had the same problem. I ordered a new mug. Their website does show just the lid available, but if I recall correctly, I found the entire mug for not much more at another site.
659675
I'm not having any problem with the lid on mine. Sorry your having trouble. Send it back
1170805
Did you put the fine film of oil on the lid? I originally missed that on my AA. I have only gotten a slight steam leak once or twice, but it seemed to stop when I got up to pressure. Sorry I can't help more.
2198810
I am not sure. I don't own one tho I could. I chose not to as I have heard many stories on dishwashers including having to either: rinse first or wash it a little. But that is my perference. I imagine it might be as it is made of stainless steel and the dark material seems sturdy enough. I would ask the manufacture (not Amazon) of the mug themselves just to make sure. But I do love my mug immensely. It is the best I have ever had. They don't sell mugs like that here in Green Bay, WI. And so does my husband. No spills or accidental tip overs for us anymore!
111805
you can email customer service at www.bubbabrands.com .. Bubba Mugs have lifetime warranties.. Mine was missing a gasket and they are sending me replacements.. now the new mugs I have purchased come with an extra straw which is nice..
2281449
I would say something is definitely wrong. This has never happened to our mug warmers (we have 2 of them) in all the years that we've had them. I'd return it immediately!
491869
When I take off the cover and look, mine has a fingernail deep "well" in the glass. Have you tried yours? Mine works great!!
2194477
I put mine in the dishwasher for about six months. Just too much work, with all the other non-dishwasher-safe junk to wash. It was perfect but then gradually a screw got loose and the handle got slightly loose and then there was a microscopic leak in the bottom. So I got a new one, don't want to take any chances. It's a drag to have to clean it ( I have big hands and have to put on dishwashing gloves) but it's worth it, since it's such a cool coffee mug. I really do love it. The travel one, unfortunately, has a plastic lip. Not so good....
2154655
It is a problem. I called the company directly, they replaced five of five with smoother ones. Someone hand picked them. I think a glass file would work if one has the no how. Or call and see how you make out. A had a good rep. I have not bought any in the last two years. Bed Bath and Beyond used to carry them. If you have the time, and they carry the glass mug. Test out the seam on the handle. Good luck.
386437
The biggest flaw I found is that the mug is not well insulated and dissipates a lot of heat. I bought a better one at Bed, Bath and Beyond and now my coffee stays hot for hours. What is your specific concern?