MY camera can't pair with any device via wifi, wifi and phone are working as well,i tried all ways figure it out but not,is that happens to you guys?
1454826
I'm able to connect easily to my iPhone and iPad. If you have the Canon CameraWindow app, you should be all set. If not, here's the link -https://itunes.apple.com/us/app/canon-camerawindow/id501009725?mt=8Hope this helps!!
1454827
You need to install Canon "Camera Window" app on your target device first. Then press the wifi button and follow the instructions. Even I can do it.
1940020
Hello D. Hall have you already bought the camera?? I did and I am not very happy with it. the pictures it takes in the auto mode are not what I was waiting.. and the pictures with the movement mode.. are not clear enough... so tell me please if you get it and if it is working fine. Susana from Ecuador.
1491173
I didn't realize the camera had a pair button. Pressed it and the out of range error was solved!
2275052
Mine works fine anywhere I have a cell signal. Does not née Wifi. However, the camera DOES require WiFi.
1256267
I did not get that indication. I only had issues pairing at first. Once that is done and you have the correct APP it should work fine.
1497103
Not sure what is the problem you are having. I didn't have any problem with mine. It's great camera.
637169
Hi, Please contact the seller via Amazon. I also had problems. I was in contact with the seller 2 or 3 times . They were super nice and walked me through all my problems. Also sent me new manual.My camera works super. I use it on WiFi and also broadcast on the internet in 720P. The noise your camera makes is not normal. Mind is very quite. I believe it has a 1 year warranty. Good Luck.
614816
yea i'm having the same problem. it pairs sometimes, it asks for the passcode sometimes, but it never connects. it always starts to connect then says, "device is out of range or turned off." doesn't work at all yet it has worked with my previous phone and 2 other phones i've tried it on. sucks, i guess it's just not compatible with the env2.
2113464
I understand your issue. I thought that I maybe experiencing the same problem. Make sure that you have auxiliary adapter plugged in properly and ensure the the device is paired to the phone. I hope this helps Good Luck.
249777
Try plugging the SD card into a computer, and see if it works, sometimes, there are cameras that won't provide enough current for the WiFi inside the card to properly work
1894792
Hello friend ... Until moment my camera not present any problem ... Send back for waranty !!! Good luck
2182854
Never had that problem. Make sure your first set your mobile device to airplane mode (i.e. no other conflicting connections possible), then set the network connection to the camera. That is the only way I know everything works properly.
990365
Hi Karen,I was also confused about the same. Yes you can make it sync via WiFi ... BUT you do have to buy the eyefi SD card.It does not have built WiFi like newer cameras do.
1837471
Could you list the steps you followed to pair the devices? I keep running into a authentication time-out.thanks!
666925
The WiFi doesn't work on these cameras, I have tried it on a number of connections. The so called "mobile" app (free) yes, is junk. So, until pressure is put on Cannon to produce better stuff, there isn't much anyone can do. I don't know of any third party vendors who want to take on the challenge. These camera companies are losing business to competitors. Even the GoPro doesn't work while in "waterproof" move w hdmi, you have to use iPhone App, or Android App to make the GoPro work, meaning you have to have your mobile phone in your back pack, and then basically all your footage is on your phone if you have enough memory. Frankly, someone could make a killing creating apps that work on these cameras. The WiFi doesn't work on these cameras, I have tried it on a number of connections. The so called "mobile" app (free) yes, is junk. So, until pressure is put on Cannon to produce better stuff, there isn't much anyone can do. I don't know of any third party vendors who want to take on the challenge. These camera companies are losing business to competitors. Even the GoPro doesn't work while in "waterproof" move w hdmi, you have to use iPhone App, or Android App to make the GoPro work, meaning you have to have your mobile phone in your back pack, and then basically all... » Read More The WiFi doesn't work on these cameras, I have tried it on a number of connections. The so called "mobile" app (free) yes, is junk. So, until pressure is put on Cannon to produce better stuff, there isn't much anyone can do. I don't know of any third party vendors who want to take on the challenge. These camera companies are losing business to competitors. Even the GoPro doesn't work while in "waterproof" move w hdmi, you have to use iPhone App, or Android App to make the GoPro work, meaning you have to have your mobile phone in your back pack, and then basically all your footage is on your phone if you have enough memory. Frankly, someone could make a killing creating apps that work on these cameras. « Show Less
575516
Mine has an issue for some reason . My camera gives out an error and then i have to reboot the camera.. I only used it couple of times maybe I am not using it right
1788270
No problem like that here...To see if it's a hardware or software problem, try to open the camerain some other application (e.g. to take a photo with WhatsApp). If it isnot possible to switch camera neither there, then probably you have amain camera issue, otherwise just the camera app needs to be updated(or something like that).Best,Zlatko