So what am I suppose to do with it. when It won't turn on after charging all day I have hit reset and nothing blank screen. I have not dropped it or gotten it wet. I purchased the Creative Zen M300 on Jan. 16, 2013
149204
If I were you I would send it back and buy a different model. The one I had was a piece of crap. I threw it out.
2203752
Need more info - like was it plugged in when the screen went dark?.. Have you tried plugging it in to be recharged to see if the green battery lights up? (May have to push the power on button momentarily while charger is plugged in).. If "yes" does it hold a charge and have you tried to turn it on while plugged in?.. If it's a battery or a tablet issue it need a tech - it could possibly be a charger issue.. Contact the factory, who knows they may stand behind their product and repair/replace - depending on many factors..
1409022
Hmm, good question. I wonder if the connection to the battery is bad? Maybe it was connected for the first 14 hours and then got jarred loose somehow? I would probably take the battery out and put it back in, making sure that the contacts seem to be clean and touching. If that doesn't do anything, I would call a local battery store and see if they have any way of testing the battery to see if it is good. If there is nothing obvious wrong with the battery, I would probably call the company that installed the unit and see if they have any suggestions. Sorry I couldn't be of more help.
2276031
I've got the firmware update and I've had the battery replacement for about a year and a half now and so far I haven't had any issues with it. My Zen gets used quite frequently as well. Hope this bit of info helps out.
754801
i belive, you did everything correctly. It is something worng to the battery. Try to recharge again, just charge it whole night and try again. If problem is not resolved, just send it back, if its possible
176439
I had same problem...it's either an internal battery or charger issue and it's not fixable...just return it. The new one I got (same model) works though.
1248684
It has an issue. You cannot allow it to fully charge. If it is then the entire screen goes blank and you cannot do any thing unless the charge comes down. It works fine if it is partially charged.
149198
I personally returned mine after it froze ten minutes into playing around with the functions, and bought another player with the refund.If you haven't already, you should hold the reset button for ~10 seconds (as opposed to just pressing it) and see if that does anything, like commutergirl suggested.Also, maybe double-check to see that it was plugged in properly for charging? Sometimes USB ports can be weird.In any case, good luck! I hope it's just a temporary thing and that it works soon for you!
856105
Thanks everyone. However, I KNEW I where to press to turn it on. My problem was I charged it for 16 hours and when I pressed the button it did NOTHING. I messed around with it and then took the chance on charging it for about 12 more hours. I put it on the charger and smashed it in real hard and now I think it's working. Maybe I didn't have it fully in the charger. It seems weird that it just sits in there with no connection port. We'll see. I appreciate everyone taking the time to try and help. Happy Holidays.
2093421
Have you tried the reset button? It's a little pin hole on the bottom. Also as weird as it may sound I've removed and replaced the SD card when having various issues with mine including not taking a charge or coming on and things worked fine after that. Makes no sense to me but that has worked. Goes with out saying but are you sure the charger is still working?
1489558
Hi, I think there´s something wrong whith your battery Or maybe the source from where you charge, the product manual says: [Note: Some low-power USB ports may not be able to provide enough charge power.]. I got mine for christmas too and battery works great, It gave me about 10 or more hours whith music/photo and video playback, Exelent Player!
81511
I would call the manufacturer. It sounds like something is wrong with the unit. Mine worked immediately with no issues, and I did NOT charge it before use....just plugged it right in and it worked. Sorry!!
2093420
Have you tried the reset button? It's a little pin hole on the bottom. Also as weird as it may sound I've removed and replaced the SD card when having various issues with mine including not taking a charge or coming on and things worked fine after that. Makes no sense to me but that has worked.Goes with out saying but are you sure the charger is still working?
1493717
Mine turned on right away. Try to give it 2 hours of charging. Otherwise you've got a defected one.
1958672
Hi, I am having the same problem with mine. I am sure these are defective items that are being resold. I have to shut it down, power cord in, turn it back on and then manipulate the cord just so. Sometimes it takes a few tries. When if starts to charge, I leave if alone, because it will stop even if lightly tapped. The charge doesn't last very long though. Very disappointed. I should have returned it when I got it.
1411310
Same problem here, my battery seems however not to charge at all. Did you find a solution/problem?thanks!
379998
Mine still charged but wouldn't power up. Had to send it in for replacement. Make sure to back up all your pictures on a regular basis! Luckily, I did that.