We just received this and cannot get it to open at all (for the first time) - even with pushing the reset button. Any suggestions?
1481555
My daughter was so excited to get this, but it is a terrible device. It never recognized my daughter's voice and we were constantly hitting the reset button just so it would open. The alarm would go off over and over and my daughter got so frustrated with it, as did we. My suggestion is to send it back if it will not open even the first time. Best of luck with this.
1481556
This was a frustrating device. It never understood my daughter's voice. It works only with very simple one syllable passwords. If the reset button doesn't work then send it back. We had to use it often because it just wouldn't recognize her voice.
1634789
There is a tiny hole on the right side of the Striiv. I used a paper clip to push into it and that reset it. Hope this helps :)
313659
YesThere is a very small reset button on the back. Try poking it with an toothpick or something small to reset it. That worked for me.
899281
Try manually pushing the switch on the left side of the door with the door open. It may be broken.
1735888
try putting a paperclip into the small hole in the back. this will reset the unit and it should be good as new
905117
i just plugged it in and opened the program and it shut down my computer. then when i opened my computer again in would not open. i also tried it on another computer an it did the same thing!
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
1684391
I'd just back up in the "Menu Tree" and try again. If that didn't work I'd Power cycle the unit to reboot it and start over. Good luck.
221404
The one I purchased was a gift for my mother but I did mess around with it to show her how to use it. Did you try the reset button?
933000
Same thing happened to us. We unplugged it and used tweezers to get it open.
544318
Try pushing the reset button on the side. You might have to use a paper clip or pin, but that worked for me when mine locked up.
260019
I have the same problem. The button simply sticks and the only thing to do is push the left part which happens to be a reset button. I'm not sure if this is a defect or not. The button seems like a rocker switch and you don't want that in this situation.
2207255
Sorry I did not have any trouble opening it by just pulling up on it. I suggest instead of breaking it just returning it to Amazon or going online to Sylvania and get the manual if its posted and see how it opens. My wife and I shared it on a flight last week and it worked fine.
1279289
We are having that exact problem. We contacted wolvol, but they wouldn't simply tell us whether there was a hard reset. Instead, they offered to repair it if we sent it back to them. Still not sure if that was a great idea, but we sent it (plus a$10 repair fee), now waiting to see how it turns out.
2164492
When I received mine I could not open it either. I returned to Amazon immediately. I would call Amazon customer service for advice.
2164494
Mine was stuck at first, but after I got it open the first time it opens and closes easily. It's a twist and groove set up.
1721628
Try the reset button on the back. These tablets are pretty terrible. All kinds of problems with ours. Good luck