Hello, I purchased this machine in 2013 , it does not work. I think the adaptor is broken. Where I can buy it ?
1474040
Did you try the phone number perhaps on back of the users manual? BestFitness 1-800 556-3113 M-F 8:30 - 5:00 CST
2260954
I have had mine for a while and rarely use it but it will not turn on with adaptor or battery
853132
Neither one of my distribution companies carry the adapter. Not sure where to tell you to locate it.
258824
Mine works fine. Overall this is an excellent product, especially considering the price. The vendor should be able to exchange for you.
1374419
I was curios if you were able to resolve your problem? I'm in the same situation. I got this machine from Europe last week. I tried three different converters, no luck.
2140142
Good Luck , look at e-bay sometimes people will sell the parts there ! Too bad that this is no longer made because it worked so good !!!
1429619
It's probably under warranty. They should give you a new one. These machines are tight and made to last. You probably got a bad one.
2040409
I don't understand the question. I also live in the USA and my adapter works. I purchased it almost as soon as it came out.
46371
Hello, this adapter doesn't work, it's a bad purchase, you should ask for a refund.
1003929
The answer is simple. You bought it in January of 2014. It doesn't work. It's defective. Call their customer service number, have them mail you a return label, return it, and either get a refund or a new one. I just purchased one. I expect it to perform. If it doesn't, I'll return it. I am not shy. Money is money.
730463
I need to return it because it stop working with a month of use? If I can get new one or my money back.thanks
607206
I bought an adapter but the adapter is not working, I think you should ask dell support
959347
Sorry, but mine broke right away. I was able to use it for a little while and then it wouldn't turn on. I do not recommend this machine...AT ALL!
513368
Hello Pedro, I'm not sure about it can be adapted in your country but I would recommend NOT BUYING from this company. I bought 3 "brand new" machines from them and 2 were defective. They don't have onsite support, which normal companies usually do send someone out to fix it for you if your machines are still under warranty. They wanted me to pay for the shipping of the defective machines or parts to them to fix it even though I just paid $300 each machine for shipping cost. And I just learned that their machines are non returnable. I just read other online comments and saw that they will charge you excessive amount for the parts after the warranty.
1475072
My adapter works fine, perhaps yours is damaged. Write to the seller, I guess you still have a warranty period.
536801
If the adapter didn't come with the unit you're SOL. Go back to the store where you bought it and return it or maybe you can find another unit on ebay or Craigs list. I don't think much of the unit anyway.
309852
I would suggest you contact the company for a possible exchange. Different models take different adapters.