I can not find the instructions - I put new batteries in both collar and transmitter the sound and light works but the shock or vibrate do not HELP
1454784
Take the back off of the collar and take your remote and place the antenna across the posts. Hit the vibrate button a few times and sometimes this will make it start working. If this does not work then you may have a bad collar.
1454785
Take the batteries out of both the remote and collar. Put the 9V battery in the remote, turn it to the ON position. Put the AAA batteries in the collar, the lights will start flashing. Press the vibrate button on the remote immediately. This sincs them together.
1454786
Did you turn up the volume. That seemed to also affect the vibration and shock.
1454787
The same thing happened to me. I could not get it to work we tried everything. I will be sending it back. Sorry.
745781
This is a problem I had to work out as well. I found that a couple things help keep the collar well-placed. First, if it is too tight the collar will slip to the side and get stuck there. If the collar is slightly loose, gravity will keep the device hanging low. In order to make sure the collar still stays in a position to feel the vibrations, I leave my dogs other (normal) collar on. I place the shock collar above their regular collar (close to the ears) so that it stays higher on the throat. It took some time to adjust the collar properly. I had to play around with how tight the collar was. Even a little change can make a big difference.
1990294
I have a three collar system that I use several times a day. The transmitter holds a 9-volt battery and simply won't work when it's low. The collars don't have a "low battery warning" that I'm aware of. I charge mine once a week on a regular basis.
1749450
Hi, If you "jiggle" the receiver (collar) then the light should come on. They are supposed to be designed to deactivate when the collar is not moving, in order to save battery power. As soon as you shake it a bit the light should come on. Check both sides to know which side the light is on. As always make sure you have well charged batteries in both the remote and the receiver. Hope this helps.
1674000
No vibrate, just "buzz" and shock. We are having trouble with ours. Seems the battery in the collar unit is defective.
349404
I was making the mistake of not having the remote set to the on position myself. To charge just plug each one of the charger pins into the port on each of the collars and the remote, bottom. Lights...yellow and red will flash until it is charged then they it will remain lit on red. Collar has 3 vibration command buttons:V1 for dog 1, V2 for dog 2 and V for both dogs. The vibrations have two different modes. This feature will serve different training purposes. For example,V1,V2 serve as warning before shock and V as attention call for two dogs. L1 & L2 is for low shock Hl1 & H2 is for high shock. I hope this helps you! I was making the mistake of not having the remote set to the on position myself. To charge just plug each one of the charger pins into the port on each of the collars and the remote, bottom. Lights...yellow and red will flash until it is charged then they it will remain lit on red. Collar has 3 vibration command buttons:V1 for dog 1, V2 for dog 2 and V for both dogs. The vibrations have two different modes. This feature will serve different training purposes. For example,V1,V2 serve as warning before shock and V as attention call for two dogs. L1 & L2 is for low shock Hl1 & H2 is for... » Read More I was making the mistake of not having the remote set to the on position myself. To charge just plug each one of the charger pins into the port on each of the collars and the remote, bottom. Lights...yellow and red will flash until it is charged then they it will remain lit on red. Collar has 3 vibration command buttons:V1 for dog 1, V2 for dog 2 and V for both dogs. The vibrations have two different modes. This feature will serve different training purposes. For example,V1,V2 serve as warning before shock and V as attention call for two dogs. L1 & L2 is for low shock Hl1 & H2 is for high shock. I hope this helps you! « Show Less
1071353
Hi Power,You need to resync the remote transmitter with the collar receiver ONLY when the transmitter or receiver is power off. If you charge them when they are low power, you needn't to resync them. Thanks.ATC LLC
2240860
shouldnt need to do anything,, just change the shock level,,thats ez,, to do,,turn the colar on by touching the red button together,, the remoat,,you hold,,against the colar,, should work,, tom
2218532
First put the battery in the remote and turn it on. Then put the batteries in the collar and immediately press the vibrate button so the two will sync. That should solve the problem.
739575
This issue is addressed in the use's manual. The collar has a built in motion sensor ad will go into sleep mode after few minutes if no movement from the dog or it's not in use to save the battery life. Shake the collar and it will turn back on. Remember, if all else fails, read the directions. Lol
1839647
Thank you for your purchase. The collar wraps around the black receiver. Loosen the collar and press the battery cover in the direction of the arrow. Wiggle the battery a little and it usually solves the problem. Replace the battery cover & start training your pet! Hope you have great results!
1322214
It's a tester for the shock feature. Touch the wires to the prongs on the collar and hit a shock button. If the light lights up it means it's working.
564363
www.dogtra.com. Look for your collar on their sight. The collar and the receiver take different batteries. They sell both batteries there.
1915307
I agree with the comments already posted on the functioning of the collars. If you are questioning whether they are functioning properly, you can test them when the collars are not on the dogs because the light will come on and you can hear command.
36769
I need a new antenna also, but so far the collar is still working. I have not had to "shock" my dog, the beep it does as a warning has worked well for him. I haven't been able to find just the antenna for the collar. I will go on the website ..Thank you Lisaly for the information
935417
If the lights are not blinking on the collars, make sure they are fully charged first. Then firmly press the power button on each collar. There will be an audible beep once they are turned on. This is how mine works; hope that helps.
1749451
Hi,If you "jiggle" the receiver (collar) then the light should come on. They are supposed to be designed to deactivate when the collar is not moving, in order to save battery power. As soon as you shake it a bit the light should come on. Check both sides to know which side the light is on. As always make sure you have well charged batteries in both the remote and the receiver. Hope this helps.