I have one of these. Is there an easy way to open the remote control compartment. I'm having a heck of a time removing the remote to charge it.
1465326
Just press both sides of the plastic cover to it. I have this pole and it works pertly to me!!
1465327
It's like all the comments below, just squeeze the sides evenly and it will come off quick and easy, but it is possible you are trying to squeeze the solid part of the housing where the remote is kept which that will make it difficult to remove the cover. if you are still having a hard time then it possible it is defective.
1465328
Sounds like it might be defective. Mine comes off very easily by pulling slightly on each side of the clear plastic cover
1465329
Interesting. I haven't had any problem with it. I just press one side of the clear cover and pivot it up. Pressing on both side makes it a bit more challenging.
1465330
Removing the remote is a simple process. On both the right and left sides of the clear plastic cover are two lines. Just pinch those in toward the remote and remove the clear cover, thus freeing the remote.
1465331
If you pinch both sides of the remote housing it tends to open quite easily
1465332
you just have to press in on both sides with a little force, that is where the tabs are. By pressing the tabs in you should be able to then lift the cover off.
1895142
I have no idea how to replace a lost remote, but I need another remote also. I dropped mine and now I can't recharge it because the internal plug broke loose. If you find out how to get another remote let me know.
1759288
This is the same problem I had. In addition my remote would constantyly need re-charging. I replaced the battery and voila! the remote worked as it did when i first bought it - no more going blank and no ridiculously frequent charges.
881021
How do you open the battery compartment? I replaced the battery once, but this time I cannot open the compartment.
2255320
Pregnant or fat Li-ION batteries are common with these remotes as the battery ages .... replace it quickly or you WILL have problems removing it. It took me almost 1 hour to remove mine from my Hamony ONE It was about a year and a half old. If you break the remote while removing it... its your problem a $400.00 remote is garbage. Keep an eye on them and change them regularly or its a stuck battery or cracked useless remote!!
2231437
I purchased two remote units, and have installed one. The one remote does not work well even after I put an extension on the antenna wire. Opening from the vehicle inside the garage is fine, but you have to drive within inches of the door, then remove the remote from the visor and try and try to get the door to open. I changed the remote battery with little to no improvement. This unit would not be high on my list to purchase in the future. Sorry to be negative, but I'm being honest. Yes, there are three buttons on the remote, and with the one unit connected all three buttons will open the one door-why I'm not sure!!! I purchased two remote units, and have installed one. The one remote does not work well even after I put an extension on the antenna wire. Opening from the vehicle inside the garage is fine, but you have to drive within inches of the door, then remove the remote from the visor and try and try to get the door to open. I changed the remote battery with little to no improvement. This unit would not be high on my list to purchase in the future. Sorry to be negative, but I'm being honest. Yes, there are three buttons on the remote, and with the one unit connected all three buttons will open the... » Read More I purchased two remote units, and have installed one. The one remote does not work well even after I put an extension on the antenna wire. Opening from the vehicle inside the garage is fine, but you have to drive within inches of the door, then remove the remote from the visor and try and try to get the door to open. I changed the remote battery with little to no improvement. This unit would not be high on my list to purchase in the future. Sorry to be negative, but I'm being honest. Yes, there are three buttons on the remote, and with the one unit connected all three buttons will open the one door-why I'm not sure!!! « Show Less
882178
Its easy... the body of the remote housing is split.Hold the top part right under the HOME button and the red power button. Then pull the long part and it slides open to give access to the battery
1069223
Wow, I just got my collar up and running again. You have to unscrew the screw that holds the rubber plug to cover the charger opening. And then underneath this screw is a reset area. I inserted a small flat head screw driver gently pressed and the remote started blinking. Then I pressed the V for the side it was originally coded for and it now is working properly. Thank-you to the person who provided the info!
746327
The battery is not holding charge. Unless you are savvy w/ opening the remote case & replacing the battery, might as well send it back for a replacement.
2255318
I had the same problem. Swollen battery and I couldn't get it to budge. A google search that worked for me was to take a drill with a skinny bit and drill down into the battery, making sure you only drill down half way through the battery. Remove the drill. Use a hex key small enough to insert into the hole you made, or a skinny nail. I had the wife hold onto the remote and I took a hammer and started tapping on the hex key until the battery eventually pride out. I did slide a metal nail file under the battery to provide the lift needed to remove the batter from the compartment as it is sunken down in the remote. I ordered a replacement batter here for around 18 bucks. Hope this is helpful. I had the same problem. Swollen battery and I couldn't get it to budge. A google search that worked for me was to take a drill with a skinny bit and drill down into the battery, making sure you only drill down half way through the battery. Remove the drill. Use a hex key small enough to insert into the hole you made, or a skinny nail. I had the wife hold onto the remote and I took a hammer and started tapping on the hex key until the battery eventually pride out. I did slide a metal nail file under the battery to provide the lift needed to remove the batter from the compartment as it is... » Read More I had the same problem. Swollen battery and I couldn't get it to budge. A google search that worked for me was to take a drill with a skinny bit and drill down into the battery, making sure you only drill down half way through the battery. Remove the drill. Use a hex key small enough to insert into the hole you made, or a skinny nail. I had the wife hold onto the remote and I took a hammer and started tapping on the hex key until the battery eventually pride out. I did slide a metal nail file under the battery to provide the lift needed to remove the batter from the compartment as it is sunken down in the remote. I ordered a replacement batter here for around 18 bucks. Hope this is helpful. « Show Less
1117578
Clean the contacts on the charging base and the contacts on the remote with a Q-tip soaked in rubbing alcohol. THe battery should still be fine, it just isn't getting a charge.
482406
Heya. Yeah, I had one of these too. Somewhere on the unit, there's a small square/rectangular slot. that's the charging port. It should have come with a charging cord. It's been a while since mine was stolen though and I could be wrong. It may use micro USB to charge instead. if you want a new one, serch for one on 'The Wirecutter'.
2088694
I've got mine with a battery. It might be not in the remote, try to find it in the box, if not then contact a seller
2082159
I also have trouble getting the battery cover open. It works best if you pull up at the notch on top with you finger nail while pushing up on the cover.
1340939
I'm not sure, but there might be a small piece of plastic over the battery in the remote that needs to be removed. It would help to keep the battery from discharging prior to use.
1203656
I just bought the same thing and am having the same problem. The only way I can get control (and only briefly) is to unplug the transformer and plug it back in. I even changed the battery in the remote.
332832
It happened to me twice. Had to force it out using thin long pliers. With some luck and care, you won't break the remote. Good luck.