Hi, My usb cord stop working months ago. How can I get a new cord to charge my device. I've only used it for 3 months before the cord stop charging.
1481135
You can buy a cord at the store. Another option is to email Anker and let them know the cord stopped charging after 3 months and ask whether you can buy another one from them. We had a problem with the cord for a different Anker external battery when we first got it. Anker replaced the cord. Recently, we bought a cord at the store for that charger and it has a better connection, so we are using it and not the replacement cord. If you want to contact Anker, you may email them at support@ianker.com. If by phone, their number is 1-800-988-7973 (Mon-Fri, 9 am to 5 pm PST). I have found them to be very responsive and helpful. You can buy a cord at the store. Another option is to email Anker and let them know the cord stopped charging after 3 months and ask whether you can buy another one from them. We had a problem with the cord for a different Anker external battery when we first got it. Anker replaced the cord. Recently, we bought a cord at the store for that charger and it has a better connection, so we are using it and not the replacement cord. If you want to contact Anker, you may email them at support@ianker.com. If by phone, their number is 1-800-988-7973 (Mon-Fri, 9 am to 5 pm PST). I have found them to... » Read More You can buy a cord at the store. Another option is to email Anker and let them know the cord stopped charging after 3 months and ask whether you can buy another one from them. We had a problem with the cord for a different Anker external battery when we first got it. Anker replaced the cord. Recently, we bought a cord at the store for that charger and it has a better connection, so we are using it and not the replacement cord. If you want to contact Anker, you may email them at support@ianker.com. If by phone, their number is 1-800-988-7973 (Mon-Fri, 9 am to 5 pm PST). I have found them to be very responsive and helpful. « Show Less
2100179
It could also be the connector in the battery pack. i had had this issue with USB devices in the past. I would try testing another mini USB connector in the battery pack to see if it fits better. If it dose, then return the charge and ask for a replacement.
1605813
You may have a faulty device. I have had mine for about 7 months and still works great. I've never had issues with it not charging, and always lasts quite a while. Reach out to Amazon or the seller for a replacement. Best of luck!
440256
You may need a new cord. I just plugged in the end into the speaker and the USB end into a wall plug like for your iPhone. The USB part also charges with computers and ps3/xboxes to. If it is not working it may be your coord I would email the company.
353322
I've had mine for about 4 months, too, but haven't noticed any charging issues ... yet. They have a year guarantee so you might want to check with the manufacturer if you're experiencing problems.
1492668
I'm not sure why it stopped working, I wish I knew, I also thought maybe the company would contact me but that hasn't happened either. I loved it when I first recieved it, would love another but now afraid to spend money on something that stops working after a few months.
1233206
My daughter's charger also broke after one month or less. I contacted the company through my amazon account and they apologized and shipped me a new one right away. I receiced it within maybe 5 days. If you contact them, they will probably do the same for you.
812801
I've read that these sometimes have a break-in period and that the charging indication corrects itself after a few days of use. I'd try charging it up and using it and recharging it a few times to see if that helps. Only "problem" is that the charge lasts a long long time! Good luck.
499246
Hi Skip,I am really sorry to hear that your charger is not working well! That definitely is not normal. We do offer a 10-year warranty on all cables so we will replace this at no cost to you. Please contact me at support@ismooth.com, or call 800.853.7520 so that I can assist you with this.Hope to hear from you soon,KyleeiSmoothCustomer Service Support
2163829
I'm not sure I can help you, my charger is working fine. I might make suggestion to be sure the micro usb is pushed all the way in, other than that I can't really help you. I love mine and am thinking of buying another.
1232746
I have had no problem with mine charging. Perhaps you have a defective unit. Mine is now around three months old. Good luck, Earl
771941
There is an issue that lots of people are having but Google seems to be ignoring it. I began suffering slow charging about 6 months into ownership. Didn't happen every time but enough to be very annoying. I did find a mickey-mouse solution on your tube. When plugged in, remove the usb cable from the charger and re-insert like 4-5 times. It seems to work...so, that being said, I don't know if the issue is with the charger or the device itself.
164648
I've had the same problem. For me it turned out to be a spontaneously faulty charger cord. The original cord worked without issue for four months, but then suddenly refused to relay power to the cleaning station. The fault seems to lie in the wall wart end of the cord that plugs into the wall. I fiddled around with the housing, moving the metal tongs pushed in the wall outlet and for brief moments the cleaning station would suddenly have power. If I let go of the wall wart, however, the cleaning station would again lose power. I purchased a replacement cord here on Amazon and the problem disappeared. HOWEVER, after an additional seven months the problem cropped up again, necessitating the purchase of a third replacement cord.
1452756
The power cord would not charge the device....it would show that it's connected but it wasn't charging the device. I tried charging it overnight but was still not charging!!!
651833
Hello..there is a button you can push that tells you the current charge (right above the usb) Did you notice the current charge level prior to charging? It may have held the charge and didn't need recharging.. I've had mine in the back of my truck for months without charging. I love this thing..
1588282
Sorry you've had a bad experience,, Rebeca. If you're sure that the application won't start and the problem is the USB cable, then I'm thinking you'll have to contact the company. Hopefully, you're still under warranty.
845489
Ropert, it appears there is a batch of either counterfeit or defective units being sold on Amazon. I had the exact same situation and now my 3 month old device is totally unusable. You will see in the recent review history a number of similar complaints and only a 1 month return window so S.O.L.