I just received mine and it looks like the helper handle could get in the way...mine actually hovers over the inside of the pan.
1483067
I would call or post the company! It sounds like your helper handle was attached incorrectly. Mine looks like the picture and I cannot see how the lid fits if the handle is tipping towards the inside. Good luck!
269374
Don't seem to have the same problem. Could it have been twisted at some point? The hinge may have a loose feel to allow you to close it with the batter on the iron. The will allow the top to sit level for an even cooking surface.
2251827
without knowing the design and balance of the the current guard and which way the 8" pan tips due to the current guard, there is no way to predict. problem with the pan or problem with a guard with a heavy handle?? we use our guard on several size pans with no problem.
415556
Mine slipped all over the place and it proved to be too small for the amount of dough I was using for two loaves of bread. I threw it away. It was much easier just to work on the kitchen counter and clean with a plastic pot scraper.
1419469
Your pan should be less than 10 inches max. Mine was 13 inches so the sides just flopped down for me.
317256
The handle had not done that with me. It has a locking ring that keeps it in place.This is a great machine and I'm glad I bought it.
934042
Mine was like that too. I thought the handle and pole would work together. I just jammed in up in there as tight as I could. Disappointed that these parts didn't work together.
2035546
I'm sorry I can't help. I haven't had to use it yet. I plan to use it with a smaller pan with a lid on it.
1848295
Yes. I have long spatulas, ladles, tongs etc in it. I've never had a problem with it tipping over. It's heavier than it seems. I really like mine. No complaints. Does the job
2240568
Yes the orgrenic fry pan has the helper handle,I have purchased many expensive pots and pansFor my wife over the years,and this is the only one I've herd her say she loves. Buy it it's worth every penny
2195479
My handle was attached so I don't believe that's normal. I would tell Amazon, if I were you. :-)
847276
Sorry I cannot help :( I had to return this wok 3 times due to a cracked handle when it arrived. I really wanted to use this wok since I already purchased the lid and waited too long to return it.
705594
The pan has a built in tube molded Into the pan itself, and the handle fits very securely in there. I can't budge it or twist it at all.
2192359
We did not experience that issue with our cooker. However, we threw ours out after the handle broke off while transferring the cooker from the cooktop to the work surface. We think it is poorly made so not surprised to hear of your problem with it.
1321442
It works best for me inside the rack, with the handles on the inside of the rails on the sides. I had the same reservations, but it works pretty well.
1720044
I did not find it tippy. It's nicely balanced. For instance, the handle is not so heavy that it tilts the pan. As another answerer (Lora) said, even empty it's balanced. I notice that some reviewers who found it tippy referred to jostling it. That doesn't happen in my kitchen. But maybe it happens in yours. In which case, you might prefer a steamer made for your exact pan; those usually insert 1.5" -2" straight down for a snug fit.
1905181
The shield will NOT tip over if there is no pan handle to lean against. I have used mine on several pots and pans of various sizes.