I received my feeder a few days ago. I noticed on the back of the bowl a line going from the center of the bowl to the outside edge of the bowl. I am concerned that this may be the beginning of a crack in the bowl. Please advise if I should return it and get another one. I love this feeder. Thank you, KPW, Virginia I received my feeder a few days ago. I noticed on the back of the bowl a line going from the center of the bowl to the outside edge of the bowl. I am concerned that this may be the beginning of a... » Read More I received my feeder a few days ago. I noticed on the back of the bowl a line going from the center of the bowl to the outside edge of the bowl. I am concerned that this may be the beginning of a crack in the bowl. Please advise if I should return it and get another one. I love this feeder. Thank you, KPW, Virginia « Show Less
1467026
You may want to send it back for a replacement. I myself, as well as my pet, love this feeder and I would recommend this feeder because not only is it a healthy way of feeding but it holds the right amount of food for my pet. The people who designed this feeder are very concerned about satisfaction and wellness of your pet.
1467027
I think I would return it. They seem to be real durable but I would be worried about the line.
1467028
I think you should return it. Mine does not have a line. I would definitely get another one though.
1467029
Hi Katherine...I checked my bowl & there are no cracks on the back at all. I would recommend returning it for exchange! I must say I love this bowl and have had no issues whatsoever!
1467030
I would return it. There are no visible seams, so it is probably a hairline crack.
1105999
WeHave the same issue. Four are fight over this feeder and a few a fighting over the other one in the front of our house. We have had feeders for years and we always see fighting. We thought it was normal.
667901
I personally have not had this problem and have had the tall feeder for over a month now. The care instructions recommend wiping the feeder daily to avoid this happening and I try to do this. I know this doesn't answer your question about solving the problem after it occurs, but hopefully this will help others know how to avoid it, and that it doesn't necessarily happen. My dog gets most of her drool on the floor, so I don't really have much to clean up on the feeder :)
1476990
If you can enlarge the pic you can see a hole in middle of dish. I can send a better pic of hole from office tomorrow if needed. I believe tho you can see it from Amazon site.
1778117
I haven't had that problem and I've owned two different types of window feeders. They usually sit on the edge and there little bottoms are not hanging over the inside of the feeders. I was the feeder out every few times I fill it.
1392512
Sorry it took so long as I had to go out and check it. It has drainage holes on the outer edge. I have had several different kinds of sunflower seed bird feeders and I like this one the best. The ones with the center metal shaft don't seem to last very long, so far this one is great!
234377
I got this feeder, and I have NO NO Problem with the this feeder getting any kind of bugs what so ever. When I do change out the the food I make sure that the feeder is cleaned up real good, and around the holes. Refill and put the feeder back up, and it is put up high in front of my Bay window. When it is real hot I change out the food every week. When it is cooler weather every other week. The best feeder I have ever had, and believe me I have had a lot of different feeders. Good Luck
1961371
Honestly I do not know if it's a defect. I liked the board so much form the beginning that I decided to keep it, curved or not, and with time it i has actually become steadier. It's really a great board and if you treat it right, using some special oil once in a while it will keep looking as beautiful as when you unwrapped it!I hope this is helpful to you. Aloha from Britt
1137951
I have had mine for awhile now since April and never had a problem. You may need to send it back.
192521
We have been washing ours in the dishwasher, and on two of the glasses, we've noticed there is a crack that runs all the way from the top to the bottom. It isn't leaking, and the crack doesn't appear to go all the way through the glass, but I thought it should be mentioned.
69049
I also have that problem. I placed a piece of wood under the back side to tilt the feeder. This corrected the problem. Do not change your cat food to accommodate the feeder issue - just block (elevate) the back side.
1158671
I just unplugged it to check. Yes, but only a little and only if it's full. There is a little water in the center hole and around the edge of the blue center piece. If you don't have power, just take the top off to make it a regular bowl. I always visually check the fountain when I feed them since I keep somewhat close to their food. I also wash it out about once a week.
2087887
I have the same oven, and the plastic dome cracked, too. This is inevitable over time. I will purchase a replacement oven with a glass bowl instead very soon. I recommend you consider buying a different brand, too.
887069
Contact Jennifer at classicbrands.net I got replacement parts through her. Very efficient and very nice to work with! I love these feeders and now have 2 of them Hope that helps. Linda
917366
UPDATE. Check information in the box The feeders I bought in the past,could be adjusted I have two of these feeders All problems solved
1808453
This didn't happen to me, so I would assume that it is not normal and is the result of a manufacturing defect. If you bought it on Amazon it's easy to get a return authorization, order a replacement, use the questionable unit until the replacement arrives and then send it back. I would do that simply because it might keep coming apart in the future and at that point you wouldn't be able to return.
2027712
Yep, sounds like some dumb birds. I suggest lining the bottom of the tray with some sunflower seed hearts to get them started. I suppose it's possible the seed is no good. Birds are smart about that. Make sure the batch of sunflower seed hearts is not tainted. I've not experienced a problem with sunflower seeds going bad but have several times with thistle in another feeder I have. Good luck! Keep me posted!