Leaf plus reception - disappeared: Anyone else run into this problem?
1459725
I had the same issue. Ordered back in September and it recently stopped working. I contacted Mohu support directly and they were super helpful. They wrote back right away with: "I'm sorry to hear you've been having problems with your Leaf. I believe you have a defective Leaf antenna. We unfortunately had a batch of bad antennas that went out and are replacing all of them. We apologize for you receiving one but would gladly replace it. We will be sending a new Leaf Plus to your home. You should receive it in 2-3 business days."
1186081
"1234" worked for me. You need to run an app like LeafSPY to get it to actually work, though. It will say "Paired", but not "Connected".
1504304
Thanks so much for your response! I even chatted with 3M customer service and he told me he couldn't find it.
550779
I unfortunately, have not used my new unit enough to notice this, but will try to find a way to communicate if I experience this issue. Sorry!!!
561985
I also had the same problem and I can't figure it out. Philips service dept says they have stopped providing support on this model - sucks. But I like the system for the other stuff.
200264
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --&gt; Can't use or login --&gt; Can't get replacement because not logging in. Go figure.
789101
Yes! In fact, I can't make it work now. Am going to go on their site and see what help they can be...did you get this resolved?
144068
I had the same problem. Never did an answer or a replacement. I have forgotten about it. I'll get mine someplace next time.
1118785
I have the same issues too....I think I am just going to return it...have gone round and round with customer service "online chat" and that was totally pointless....really a shame...but not worth the time spent to get it to work, finally got past the update software phase and now it can't connect to anything yet per the stats I have an "excellent" signal.
1535533
Not sure where my paperwork is. But I did have a similar experience. At the time I stopped using it. Then later I had another reason to use it. I just reinstalled it (the same way) and it worked fine. If you haven't tried it, you might just R & R the whole thing and re-cable it to see if that works. .
1998215
I tried the email, website and phone number on.the back of my monitor. Phone number its disconnected, website is gone, and never got an email response...We might be SOL :(
135568
I hope you do back up. I would think your company has disappeared so you'll have to do a restore:( Good Luck. Ask again if you need more info. Michael
77344
I have not encountered that problem, but the latest problem I am having is the screen says check antenna. I touch the antenna connection on the back of the unit and then it clears up. Sometimes it happens like every 10 minutes and then other times it goes a while just fine. Its REALLY annoying.
1862775
I returned mine for the same reason. I got it to go to English, but it reset after it died.
2197940
Wow. That must be something new. Mine worked perfectly for a year with the free version and then stopped cold. Maybe that's what happened. .?? I better contact support.
1391472
Dear Galina: I can only guess as to why two of your favorite internet radio stations are missing. But here is my best guess. To make a particular station available that station has to stream (send) their signal up to the satellite. Perhaps for some reason the stations that you seek have stopped streaming. It happens all the time. If the receiva.com web master checks for their signal and finds it is gone thay may remove it from their list of available stations. You might want to check ocationally to see if it has come back on. It may have returned so search for it again. That happens sometimes also. I have also noticed that sometimes stations will return with a different name. I never know why they do these things but I have witnessed such many times. I hope I have been helpful.
211941
Same green line issue for me. Tried the above and it didn't work. Unplugged everything, tried new cables etc., verified I had the latest software and still no joy. Called Philips and of course they were clueless (Do you have a 1080p TV?) and unhelpful other than to steer me to service centers that when asked wouldn't service this device. If anyone actually solved this problem please post how you did it.