After the second use, the lever would no longer hold down when pushed to toast...it just springs up again. Ideas? No receipt/warranty, threw it away.
1343753
In order to troubleshoot and resolve this situation successfully, we ask you to please call our Consumer Support team at 1-866-273-8455 (M-F 8am-5pm PST) or submit your inquiry online at www.brevilleusasupport.com so that we may reach out to you.
1470659
I have never had to contact Breville customer service, but I would imagine it's worth a try. If you purchased from Amazon, you would have a record there.
1470660
Some say to unplug and leave off fpr a few minutes in order to reset the software. Otherwise no idea.
1470661
I have not had this problem but a similar one unplugged re plugged and worked if you bought from Amazon you would have a record
1470662
I have never had any problems with my toaster in over the year of use. You should try Breville costomer service.
1470663
I'd check with Amazon first, then follow up with Breville CS. If you search your Amazon.com purchase history you can find purchase date.
1883326
We can no longer use ours...the on button broke almost immediately after warranty period. No one would help us. So we have a door stop.
421248
Mine too - I've had 2. I thought the first one was defective so I exchanged it for a new one. The second one is the same so it basically junk. I'm looking for a new one. Best, Jenn
1886489
I didnt have this toaster - I had the 2 slice. I had to throw it out because it stopped popping up and burned everything.
1743954
It doesn't stay down if it's not plugged in. If it's plugged in & it won't stay down, return it!! I had my first one for 10 years before I broke down & got the same one again. One heating element had gone out. This is a really good toaster, so if it won't stay down... it's broken & exchange it. The warranty is really good!
2121465
I have owned mine only a couple months and used it twice but I'm having the same problem. Considered returning it but the box was accidentally thrown away.
73620
Unfortunately, my toaster broke after only a few uses, so I'm sorry I can't help you on that issue. Nice looking toaster, but not much good.
1386730
my name is Dale and I have the same problem. There is nothing you can do but send the toaster back, which I intend to do when I find out where to send it to. My toster is less then 3 months old.and it isnt working right
399529
Mine did the same thing and finally one broke. I wound up tossing it after a couple of months. :(
2038517
Mine didn't require too much pressure. Perhaps you got a defective item? Maybe contact the company who sold it to you and ask for an exchange. I had to do that on my first one too. The first one had a broken housing and caused problems with the button. Good luck.
475984
Oh man, that sucks! Amazon will take it back right? I only used mine twice and put it away, so I can't let you know how mine is, sorry.
615870
I have the two slice one, when you press lets say bagel, the bagel button will come on. Must be a defect I am sure when you press toast there should be a blue light that tells you what you are toasting..as in reheat the blue light comes on. Guess you will have to send it back..
853294
Looks good but already DOESN'T WORK>>>>>>>>>&gt;>>>>>>>> my 2nd toaster that looks good but stops working in no time at all....good thing I kept my 15 yr old black and decker....that still works.!!!!!!!!!!!!!!!!!!!!!
1275037
I have forwarded your question to my daughter-in-law for whom I bought this toaster for Christmas. However, just to let you know, one side has already broken (lever won't stay down--have to hold it down). Disappointing since the one side quit working just a month after Christmas.
866130
dont buy it... the levers that lift the toast so you can get it out break after not very long.. this is the second one of these this happened to .. a bad design
1386729
My toaster does not work well at all. I will not buy another one like this one. If you find one that works well, please let me know because I am replacing this one.
2130272
I'm going to say no. This is my 2nd toaster. The lettering rubbed off the first one and I returned it. I've had this replacement about a year and now it's doing the same thing. It's not the quality I expected from Breville.