Used to work great. No longer works and no support to be found.
1476608
Reflash it with TFTP, as soon as it start (power it up) hit flash... this will take it back to default, use the default IP address for the box.
1476609
A wireless router has two layers of function. The transmission part follows the WiFi protocol to connect to allow your devices find it and connect to it. This is called layer 2. The layer above, the layer 3, is IP routing. If your configuration does not allow your device to see the DHCP server, then after that, the Gateway, and then after that, the DNS server, you will not have the capability to send or receive any IP packets.Based on what you say, it seems your router is working fine from hardware point of view but you have configuration problem either inside your router or beyond your gateway. One typical such problem is when one side uses static IP address while the other side is configured for DHCP. A wireless router has two layers of function. The transmission part follows the WiFi protocol to connect to allow your devices find it and connect to it. This is called layer 2. The layer above, the layer 3, is IP routing. If your configuration does not allow your device to see the DHCP server, then after that, the Gateway, and then after that, the DNS server, you will not have the capability to send or receive any IP packets.Based on what you say, it seems your router is working fine from hardware point of view but you have configuration problem either inside your router... » Read More A wireless router has two layers of function. The transmission part follows the WiFi protocol to connect to allow your devices find it and connect to it. This is called layer 2. The layer above, the layer 3, is IP routing. If your configuration does not allow your device to see the DHCP server, then after that, the Gateway, and then after that, the DNS server, you will not have the capability to send or receive any IP packets.Based on what you say, it seems your router is working fine from hardware point of view but you have configuration problem either inside your router or beyond your gateway. One typical such problem is when one side uses static IP address while the other side is configured for DHCP. « Show Less
1476610
my second one did the same thing and it took me a long time to get any support, or at least spoke English enough that you could understand. I finally returned it and got something different and would never get or recommend one of these or the company for support.
1476611
Unfortunately you have not provided enough info on your problem. In general, if it is a hardware problem, like it no longer turns on, it is not worth spending my on repairing these gadgets as it would be more money fixing them than buying a new one. If it is a configuration problem, then you can download user manual from the web or if you have backed up your unit, then reload your old configuration.
1476612
Mine have been working fine for 2 years. The are hard to reconnect when I have to change routers. It seeps to help if I shut them off for at least 10 minutes before trying to reconnect to router.
1476613
Agreed....This product worked great for a couple years and now doesn't. Called Tech Support and got the big goose egg that my model is discontinued and is no longer supported even though the product is clearly with in the 3 year warranty.
320415
Mine just quit working after about four months. It's been back and forth to the mfg twice--still not operating! I'm also very frustrated with this high priced "boast anchor"....
2126640
I cannot recommend this product. died in less than a year and support was non-existent Worked great up until it just died.
921620
I have searched without success. There isn't any product support that I can find. An email to corporate headquarters went unanswered. Like any product this one is defined by its weakest part.
865954
This seems to be common with these things. They work great for a month then just stop functioning. Same thing happened with mine.
1947527
Unfortunately, I have been working with their tech support on this same issue and nothing seems to work so far. Good luck to you.
1448511
Not sure you want it, the company is out of business so any fixes to it will be long coming and no support
135568
I hope you do back up. I would think your company has disappeared so you'll have to do a restore:( Good Luck. Ask again if you need more info. Michael
1174203
This product is not junk but support is terrible and last time I checked will not be supported beyond Windows 7. I no longer use it. I just ran long quality HDMI cable and eliminated the need.
687897
I couldn't figure that out and the support wasn't helpful at the time. Perhaps they have that figured out now. Sorry I'm n ot much help
381608
The device worked great for 2 months then it just stopped working and neither seller or manufacturer are returning emails or phone calls.
999696
Thank you for sharing your experience with us! We are sorry to hear of the trouble you are having, and we would be happy to help with replacement assistance! Please know that this system is backed by a 1 year warranty, and our Product Experts are standing by at 1-800-732-2677 to find a solution that best suits your needs.
561985
I also had the same problem and I can't figure it out. Philips service dept says they have stopped providing support on this model - sucks. But I like the system for the other stuff.
2023832
I would definitely contact the company, to find out what support number you could call with regards to the issues. I would not be happy if this had happened to any one of the tablets we gave to grandkids for chriistmas. Hopefully they will help you, either by replacing item or credit. Hope you have good results.
853287
This does not work anymore. I checked with Brookstone and Ambient (the company that put out the signal) and they do not supply the signal anymore.
996977
It worked for awhile for me. I stopped using it because it wasn't doing its job anymore
1418886
Go to the manufacturer website and look for the support section, or call, they would be able to tell you