what do you do if the fan doesn't work? or the coil? can you get a replacement?
1448959
I called the company and they sent me out a replacement part both times. The first time, the fan blade stuck from shipping and when I turned it on, the coil melted it. So the manufacturer sent me out a replacement fan and coil in a couple of days. He actually called me when he got my e-mail on the weekend and told me he would send it out on Monday. The second time, they sent it right out and it was under 20 bucks. Easy to replace, I just unscrewed the back and put in the new parts, screwed it back in. Great service, great product.
1448960
Sorry, I don't know the answer to that. I have had any problems with mine but you might try contacting their customer service department. Good luck
1988861
1st You need to make sure the power SOURCE, &/or the PSU itself is not corrupt. Move to another known good AC outlet, disconnect all the cables from the motherboard & plug the PSU directly to the AC outlet with a known good power cable & verify that the fan powers on. (The unit still could be defective, but at least you'll know if it powers on). Plug everything back into the motherboard making sure you have the power connector "clicked" into place & that you confirm 20 or 24 pin connector. try it again. If it doesn't work, you likely have a few blown components on the motherboard.
1537974
It sounds like the timing is not set right, probably too big of gap. Check the gap with a business card, it should be just that big of space. If that is correct, the the coil is getting hot and no longer functions like it should!
1157613
Hi sorry to hear about the issue. If you have tried everything with no luck, would suggest swapping it out for another. 1 of 3 I purchased we ended up returning. Now, we got ours at a local store so I didn't have to hassle with repackaging/shipping. My sister bought one and had issues as well. I commented on the table top version of this fan that unfortunately the manufacturer is not very consistent, or that QA is lacking. Despite the little issue i had, I am very very satisfied with my purchases. Good luck and I hope you get to enjoy your fan soon!
121344
A tightening knob was broken on mine to. Perhaps a common shipping issue. Good fan though, no idea how to replace it, sorry.
1630849
Not sure exactly what "broke" means. There are 2 parts, a fan and a heating element. If both are not working, it must not be getting power. If 1 part is not working, you probably have to try contacting the manufacturer. Good luck.
434468
You need to connect it to the power supply on your motherboard, look for the proper connection of the wires coming from the fan. Hope this is the problem.
948813
Are you sure you wired it correctly? Maybe you mixed up the heating circuit with the cooling circuit? If that's not it, I'd get a new one. Why take a chance?
714301
we actually called the company and they sent us out a new component... it seemed to be faulty... good luck!
1472961
From Robert Richey: I do have such a switch. There was a repair man in MIlipitas California who offered to rewire the fan for a new switch but it was expensive so I just use the old switch and hope for the best.Sorry about that as I am a retired engineer not a repair man.
307862
That's a new one on me. I haven't dug mine out for the summer just yet. I don't recall if there is a reset button anywhere on either the fan or the remote. Is your's brand new? I can't think of what to try. Maybe unplug it and pull out battery. Plug it back in and see if it works manually. Then see if it will shut off using the remote. I hope you can get it going.. I like mine...
740517
I had same problem. The fan was not working proper. The company sent me a new one and has been working fine ever since
2225090
Just use the provided fan and I'd you dislike it then you should get a new one. I'm currently using the stock fan.
1581424
I've thought the same worry and stress about losing the remote which would render the fan useless. I would contact the company... I am too... and ask. I'm sure they will sell us just the remote.
1452205
Sorry I cannot help you there. When I bought mine I am not sure if the fan was defective but when I turned it on it bearly, I mean bearly blew any heat, so I sent it back to Amazon and did not get a new one.
80081
You can fix the fan yourself. This user posted a video showing how to do it:http://www.youtube.com/watch?v=EjRDjOL8nCYMy penguin model started to develop a whirr, so I followed the instructions in the video and it's now back to quiet. If your fan is totally dead and you're out of warranty, it's easy to replace. It's just a standard 2-pin 80 mm computer fan. They run about $5 on eBay. Unscrew four to six screws on the bottom of the basin, lift off the top or bottom section, unscrew four screws holding the fan, disconnect the fan connector (it's not soldered, just attaches to a pair of pins on the control board,) plug in the new fan and replace the screws. Seriously, a monkey could do it. You can fix the fan yourself. This user posted a video showing how to do it:http://www.youtube.com/watch?v=EjRDjOL8nCYMy penguin model started to develop a whirr, so I followed the instructions in the video and it's now back to quiet. If your fan is totally dead and you're out of warranty, it's easy to replace. It's just a standard 2-pin 80 mm computer fan. They run about $5 on eBay. Unscrew four to six screws on the bottom of the basin, lift off the top or bottom section, unscrew four screws holding the fan, disconnect the fan connector (it's not... » Read More You can fix the fan yourself. This user posted a video showing how to do it:http://www.youtube.com/watch?v=EjRDjOL8nCYMy penguin model started to develop a whirr, so I followed the instructions in the video and it's now back to quiet. If your fan is totally dead and you're out of warranty, it's easy to replace. It's just a standard 2-pin 80 mm computer fan. They run about $5 on eBay. Unscrew four to six screws on the bottom of the basin, lift off the top or bottom section, unscrew four screws holding the fan, disconnect the fan connector (it's not soldered, just attaches to a pair of pins on the control board,) plug in the new fan and replace the screws. Seriously, a monkey could do it. « Show Less
2009690
Obviously I don't know for certain what could be wrong but several troubleshooting ideas come to mind: first, is the fan off? Try taking batteries out, rubbing them on cloth or towel and replacing them, and then try to use. If that does not work, try replacing all batteries with new. Make certain fan is completely off before working with the remote so that any instructions the remote or fan received before it stopped working will be eliminated. Also unplug the fan for 2-3 minutes to delete prior, possibly conflicting instructions sent to the fan by the remote. Also, make certain the remote has a clear, unobstructed view of the fan--the remote won't work if it's too far away or at an angle to the fan. Hope these help but you may need to contact the manufacturer.