Ok I got my basically new off ebay. I'm having problems with center & right,they tend to sag down, any help?
1448241
You should have gotten an allen wrench with your monitor mount. If you did, what you have to do is pull the plastic covers off of the sides and tighten the screws down and that will fix it from sagging down. Then put the plastic caps back on to over the screws back up and you are done.
460883
You need to pop off the plastic covers on the hinges and tighten them. I had the same problem but it's a really easy fix.
1448242
This stand is only rated for 13 lbs per monitor. Mine are over 20 and caused it to sag a lot. So I've just got a little stand/stick under each side monitor to help support it. I tried tightening the nuts as much as I could and it still couldn't support the heavier monitors.
1448243
There nuts under some caps where it hinges. Tighten those , you should be able to tighten it to the point where it is hard to move.
1448244
By sag, do you mean they pivot down? If so, there is an adjustment screw on the side of the hinge portion. If you tighten this screw it will make it harder to tilt the monitor up and down, but will make it so the monitors weight itself doesn't make it drop.
984644
I'm having the same problem & haven't been able to adjust it as yet. Brand new unit. Not happy.
2042575
I would email the seller directly with your vin. In my case the bars are a different width giving it an uneven look. I am in the process now of doing the same thing as I am not happy with how it looks. Everything else was perfect, shipping, condition, ease of install etc.
1808798
Same answers as below. Should move up down side to side. It sounds like yours is defective. Contact amazon n they should be able to send you a replacement. They're pretty good about that.
863181
Mine doesn't have any play in it. Maybe there is some type of defect? It might be worth it to do an exchange on it....after you hear from other purchasers to see if any others have the same problem. Sorry I could be of more help!
1655867
Sounds defective. You might want to think about returning it. No sagging issues here.
709768
For me, improper adjustment was the cause. I watched a few YouTube videos, and adjusted them myself. Problem solved. A bike shop can do it for you if your not a DIYr.
1689221
I also had this issue. What little bit that did go on it didn't go in straight so the top section was leaning. This is really not a well made piece of equipment.
1199955
Try adjusting the sight all the way in the opposite direction to see if there's anything caught in the threads that are exposed. If not, inspect the threads, they might be defective or dinged up. If so, return and replace. Don't give up on it if you got a bum one, mines been rock solid!
201999
Send him an email or contact Amazon about your issue, they will take care of it. If you've only had it for a month or so, just call Amazon and explain, i've never had a problem with them taking care of my problems. If you bought it from DesertOasis, you should've got an email from them after your purchase explaining how to assemble it and also how to contact them for assistance. Let me know if i can be of further help...Darryl
1133908
Contact the seller, they should make good. I have seen these sights many places since I bought mine. I'm sure they will make it right. Otherwise, like the other folks said, contact them and Amazon and use the muscle if needed. I was very happy with my order and the product.
2182131
Hello Jill,Yes, Walter is correct. First, make sure the horizontal mounting rod is place on the vertical rod correctly. If placed upside down, this can cause the monitors to face downward. Once you've checked that the stand is assembled correctly, you may pop off all the black caps and tighten the bolts underneath. That should help fix the problem. Please feel free to ask any further questions.Thanks,Taylor W.VIVO
659672
I have the same issue, it takes a little bit of finessing and turning to get it to sit level. It works really well.
1278368
mine is really loose and just pulls apart. They look like they're supposed to be twisted together but mine i just push the wide angle off with my thumb. Sorry, can't be of much help, but try pushing it!
1808454
I would agree with the other posters. Send it back and get another, that has to be a fluke. Mine is solid as a rock. I have been very happy with it.
799149
I just received mine and I'm having the same problems. Will probably have to process a return. :(
1055966
I have not had this problem- It may be a defect. I would exchange for a new one and see if you encounter the same problem!