We have this hooked up but it says it is offline and will not print. How do we make it online?
1480123
The only thing I can think of without knowing how your printer is set up, is to go into "Control Panel" on your PC, select the icon that represents the printer, and you should be able to double-click on it, and see it's status. Sometimes it works just to select it, other times you can look at options or status and change it from offline to online with a click.
1480124
I usually go to devices n printers right click onOn printer n make sure it says online it not right click n select use printer online if you've assigned it a static ip address open browser n type that Adress in if you can connect the
1480125
I would advise you to return it. I went through the same thing. What I learned from an IT friend....I live in a townhouse complex, the wifi could not distinguish my wifi code due to so many other wifi subscribers near by. I do think he was correct in his evaluation. I gave the printer to my sibling. He lives in a home. No problem receiving a connection to his wifi subscriber. This meant no more off line nonsense. I hope that helps.
1679636
Check the new toner make sure it's installed correctly and full. I always put a piece of black tape over the sensor so I don't get that warning when it's still half full. Then I would turn the power off, unplug it for a minute or 2. Then plug it in and follow the reset instructions for that printer. They're available on line.
749837
Sorry, I can't he;p you. My Dell printer was DOA and failed to print at all. I returned it to the vendor after a lengthy dispute about return shipping.
1311569
Sorry! It's just a cheap awful printer. It will not work more than it will. Abandon it and chop it up as HP doesn't make good printers anymore.
2049245
G. Recipient says.... "After searching the web I found advice that worked. Click your Apple logo, go to System Preferences, Security, Firewall and change the setting to "Set access for specific services and applications." Now the printer should show up on the list and you can finish setup." This was exactly the information I needed to get my MP620 to print wirelessly to my Macs. Thank you!
1594663
Make sure you use a Static IP address, in addition, set a port number for the print server. It should work
197534
I too thought it would be as simple as plugging it in. After trying on my own without success, I called a neighbor who was able to get the new printer working in no time. He said to click on the computer control panel and where it says devices or printers right click on printer change to "default printer." I hope this works for you. Good Luck.
1740123
Try updating the firmware. If that doesn't work, you may be looking at a new printer. I replaced mine with the 545 and it's the best printer I've ever owned, but there's an even newer model out now. Cost is under a hundred bucks shipped from Amazon. Be sure to double check which cartridges it takes.
1775863
As a former technology manager, I would have a lot more questions for you. Has the printer worked before? If so, does it not print in any application. There's also the classic - turn EVERYTHING off (PC & printer). If still no good, what about making a copy - pull the USB cable and make a copy - if it doesn't copy - it's either the printer or possibly the ink cartridge is not snapped in properly.
1301771
You don't . This printer is notorious for NOT working when printing black. I was sent new printing heads& new cartridges, neither of which solved the problem
45829
You can download the printer driver online. Search for the printer name and you should find it.
292450
I would like to know how to set that up I paid someone to hook it up for me and it only worked a couple times the printer was wireless and wifi and comparable with the iPad
1795844
You can try taking the print head out and cleaning it, but I have not had good luck with it fixing it. Sometimes it helps and then the next time I use it, it won't print black again. Basically, these are useless printers. The print head is about $50 to buy a new one and they don't last very long. I'm limping along with this and then I will buy a different brand. Sorry. Maybe cleaning it will get you a little more use.
60401
I had the same issue. I took the ink out, shook it and unplugged the printer and replugged it. Good to go. Hope it works for you.
241278
Nope, but you may have to manually enter the IP address if your printer is saying offline.
392600
Agree with all the previous posts. Temp carts for sure but mine keep printing. Still fighting with the wireless to the point of calling it unreliable. If it had a static IP assigned to it, this would help. That's one of my next tasks with it.
1308655
Try going into chromes I-cloud And setting it up in theretry using Crooms I cloud and setting up your printer from there