We just Purchased this Printer but it doesn't power on...Do you know what could be the Problem?
1445780
No power at all, or doesn't completely boot up? Did you remove ALL the shipping packaging? Make sure you got everything; I know there's a lot, look again. Be sure you follow the instructions EXACTLY the first time you turn it on or you will cause damage. Especially the first time you connect to a PC to do the initialization process. And NEVER connect an SD card to the USB slot!
1445781
Hi there. I am a Brother reseller. Assuming the obvious (e.g. 1) the power switch on the right side is turned on; 2) The power cord is in the machine tightly; and 3) The power outlet is good), the printer will always power on, unless there's a serious defect. When you say that it doesn't power on, I assume you mean that nothing comes on. If that's the case, unfortunately, you have a defective printer. Don't be discouraged... once it's working, you'll really like it. Did you know that Brother includes 1 year of "on-site" service for this printer? Nobody wants to have a repair on a brand new printer, but if Amazon won't pay for the "return" shipping, that will be expensive. Brother will send an authorized service person to your home or office to do the repair (for free, of course, assuming it's within the first year). I hope that helps. Good luck! Phil
2198532
I have these king of problems a few times. You need to take out the ink cart and put it back. turn off the power and restart. It will work again.
1020569
Unfortunately it is a default settings from all printers. It should help if you push reset then start, if it stops printing mid work.
256820
Make sure the printer is ON!! That was my problem also...I just changed mine for the first time....
749391
I agree with Matthew. Throw the printer away and buy any other brand. Mine doesn't even work anymore. It's a useless brick on my desk.
1366181
When you installed it did you follow the instructions on the paper that came with it? I had the same problem until I followed each step which seemed to reset the printer.
419764
Replacing them one at a time. Turning on and off the printer. The first set I got was different than the second set. If not, try messing with it a bit. If you still can't get it to work, return it.
200079
Suggest you junk the printer. I had two of them and neither worked for long.
1690904
No problems here. Try ejecting the disc, remove all ink cartridges, turn everything off including computer andstart afresh following exactly all sequences in the quick start guide , especially when to power on printer andconnect USB. Set up USB wired first then do wifi if you eventually want to go that way? I run USB to my desktopcomputer and wifi everything else...............
1267171
The same thing happened to me after a power surge and outage. I shut down my computer and printer and after wiaiting a few minutes restarted both and have had no more problems.
1598597
At this point in time my printer has gone offline and its to much a hassle to upgrade . I would buy another one already upgraded. By this I mean the operating system I have us outdated I can't print wireless or get it to work . Not even hp tech line could get it to work. Hope that helps , they need to rewrite the program my opinion
2183612
I suppose you have to buy new cartridges. I hope you like your printer better than I like mine. Mine sounds like a truck starting up when I use it.
74005
There is a support number to call that came with the printer. When I received mine I got an immediate error trying to set it up, I called and they said it could not be repaired and I had to return.
1700074
You're not particularly clear on exactly what isn't working. For example, does the button not respond or does the page come through without anything on it? A good debugging step would be to see if it prints in black/white and gray scale. Then you would know it isn't in the cartridges. Another potentially stupid suggestion...have you tried googling the specific problem to see if others have already solved it?
1644994
Yes, I have it. Rather, I had it, before the entire printer stopped functioning. There came a point when it wouldn't turn on any more; I'm reasonably certain that it was the printer, though, and not the cable.
1154726
Not mine, it's worked great for me. I replaced it about 4 months ago and use it every week. Does it print well? After all, that's the most important thing. Good luck.
1952378
No the keyboard don't work. Everything I have order from you'll don't work or it broke. I will be give you all a call soon. I have told you all my printer is not working and you keep email me return skip.