I'm having difficulty getting the ink cartridges (22, 27) installed, any suggestions would help ? Thanks.
1471406
I have the same problem. A pair of serrated-jaw forceps helps. Electronics or drug stores should carry these. Take a picture of yourself having to use forceps to get out HP cartridges and post it on the Internet, like on YouTube. Maybe it will go viral and the designers of this stuff will get the message. [Not holding my breath]
1870765
My printer consistently rejected the cartridges after using factory ones. May have been a seating problem. Not sure as of yet.Resorted back to factory ones
2185354
I'm not sure. I have had problems getting the cartridges loaded into my printer.CB
1936026
I don't recall if I had any issues like that or not. I'm an IT guy/computer nerd anyway so if I did, I fixed it immediately. With that said, I would recommend turning your printer off and then back on. Even try some different things like putting old cartridges in when printer is on and then turn it off, pull cartridges out and replace the new cartridges just before turning the printer back on. Make sure that any tape that may have been on the bottom of the cartridges is also removed. You'd be surprised how many people forget that. One thing to look at also, if the problem persists, is to check the settings on the actual printer and look at the ink level. If the ink level is showing that everything is full, as it should be, then the printer is at least detecting things that far. Hope this little bit will help, if not feel free to post back. If you end up having to post back, let us k ow what you be tried, and the specific issue you're having. This way I, or someone else, can give more accurate advice to further troubleshoot the issue. :)
1741926
If you haven't already, double check your installation -- that they are correct cartridges in correct spots. Perhaps you have dud cartridges. Try exchanging them for a new set. We have replaced our cartridges with no problem.
1610129
I am hardly an expert which is important because I have had no problem replacing the cartridge. It can only go in correctly. Try again. Good luck.
2061952
Using the cartridges is always interesting. The chips onthe cartridges need to perfectly match the pins in the printer. If you are getting "cartridge not recognized" that may or may not be solved by removing and replacing the cartridge. If you are getting noting, power down the printer, let things reset and then try the new cartridges. I consider these a boon when they work and am not too disappointed when they don't. You might also try cartridges from one of the other packs. I hope this is helpful - and if not, truly sympathetic.
1002628
Sorry to hear about your problem, I never had any problem with mine recognizing the ink cartridges. I have ordered 2 different package deals and they both have worked. I would say that you have a problem within the printer itself. To have it fixed would cost more than getting another one. Unless it's still under Warranty.
615135
I have found issues with the new replacement cartridges as well. You need to set your printer to clean the print heads than align printer to except the cartridges.
1143528
I've had trouble finding compatible inks. Brother must have changed/updated their firmware.
815270
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please make sure you remove the orange piece from the new cartridges, then please put them in, and make sure they click in, it might need the extra push to get them in, if a message pops up that they are not original, please just acknowledge the messages and click ok. and do 2 test prints. This should work. Please let me know. Thank you
2114000
I recently encountered the same problem. The printer will not let you continue unless both Cartridges have ink. You most replace the empty cartridge in order for get your printer to work.
1657221
Assuming you have a printer model that works with the refill kit, there could be a problem with the chip you replaced. Is the new chip installed in the cartridge in the correct orientation? Did you try using the old chip instead of the new one?
919852
Try gently pressing down on the top of the cartridge at the front edge. It should just click in. Ensure you are putting the cartridge in the right slot as well (I have made this eror). Dennis
147677
I have not been able to find ink cartridges,... Sadly it would seem you would need to buy another
2008952
I'm not using your Back Ink Cartridge yet, still have Black Ink. There is problem with Ink at this time. Thanks
1865620
I think if you go to their web site you can download/get instructions...?? OR go to YouTube.com and do a search on how to refill ink cartridges... there's several videos on how to do it... also it helps if you list the type/model # of your cartridge....