How do you fit the plug in? It just will not go in.
1448407
You put the washer on the plug, then reach under the planter, align the rectangular shape of the end of the plug into the hole, then screw it in from the bottom so the washer seals off the bottom of the hole.
2004886
Apparently it is with the connectors. I had a person look at it and it has been working ever since but I don't know what he did to make it work. Keep trying to insert it and maybe it will fix itself.
787362
Also, make sure the power cord is properly seated into the adapter. Since the power cord is separate, it may not be pushed in all the way.
1192252
The plug will go to a certain point and hit resistance. It should snap on in with a little extra force. If you're sure it's all the way in, replace it.
2036844
The cable plug is quite tight-fitting. Just line up the pins on the cradle to the holes on the cable and wiggle the plug on.
363047
It will not fit, the threads are to large and the plug is slightly different
25598
could not get unit to work / could not get plug to stay in unit / plug in is in a weird place on unit / to much of a hassle sent it back
730331
Mine does the same thing. I haven't bothered with it yet cause I haven't needed to hold it down. Best solution is to puts some tape around the plug on the part that goes into the hole and then glue it in with a quality glue. Before I glue mine I was also thinking about putting a solid 1/4" or smaller iron rod through the whole length off the inside to add some weight to it. You can purchase that at Lowe's and they should cut it to size for you. Hope that helps you friend!
626361
Just snap it into place. You have to apply just a little pressure for the two prongs to snap in.
324941
I have this exact same problem.. I will go try with a shorter smaller gauge cord and report back.
1633074
Each prong on the plug is a different shape. Match them up to the corresponding holes and then turn it clockwise to "lock in" the plug.
1503363
Yes, I had the same problem. Got this and it works great. It's kinda hard to place it in, just take your time.
504847
The only remedy I could recommend would be to get a new plug end & splice it onto the current cord. Of course, once you put electrical tape on it, the plug won't "roll" all the way back in.
2191668
Make sure you take out the adapter for the plug. It's small so it can be missed.
918202
I goes directly into the plug. 1st you must remove the outlet cover, then insert this device into the outlet & lastly you must use the longer screw to secure it to the center of the outlet.
846425
The plug is design for a circular plug. It will not accommodate rectangular plug
1197368
Check the port to make sure the plug is the same size as the port. If it is not, it won't fit.