If I purchase from you as opposed to direct from Weather Tech and I have a problem, how do I go about getting warranty service?
1473372
Warranty would most likely come from manufacturer. But amazon is so good they might just do it for you. I would try them first. And then again these products are so good. I've never had issues with any of the mats. They fit perfectly, do their job. Look great. I have them in the front and back. And am probably going to replace the factory one in the cargo area. I wouldn't even worry about the warranty.
2270446
I had same problem.....but I received great "talk-me'through-it" customer service from the Graco Service Tech. Would highly recommend that you give Graco a call. They are very "folksy". Good luck
470656
Did you try the company? Otherwise ask a repair place to order them for you.
393458
Same here. Just got a very vague message that if I recently purchased this unit, I should have received an email with the new customer service contact information. I have not received any email. There was another thread on here that had a phone number, 610-385-8080, for a company called Heat For Less. I had to leave a message, however, so we'll see what comes of it.
2143318
I can't answer - the best way is to go directly to the WeatherTech website and enter your make/model. You can then look at the various accessory options and determine the part/model for your specific vehicle. You can then order through Amazon (if they have it) or another supplier.
1628326
Hey i called Summer first thing this morning. Hold time was about 5 minutes but then as soon as they answered they took down my address said they would send me the brand new upgraded unit no issues. Only irriation is that i have to ship mine back first but they sent me UPS shipping label so no charge. They said they will ship my new one out within 24-48 hours of receiving the defective one. Customer Service may be reached at 800-268-6237
1742573
My guess is that you can't unless it's online, and you have probably already checked for it. Coby is no longer in business and is no longer honoring warranties or anything else.
2238722
I would go directly to the mfg. They do have a website and can contact them directly.
1193311
My advise would be to either call or email the company directly, that's what I ended up doing and they were real helpful and friendly.
466435
Believe you can contact weather guard and they will send new ones. Think there was a serial number attached to mine which helps them identify the correct key and lock.
2065428
Call them, I have bought several units from them and their warranty service is fantastic.Never failed to talk to a knowledgeable human.
1781463
ours, which we bought last month, came with a little repair kit (patches) - if you don't have yours, you could contact customer service and ask to be sent a replacement kit.
623508
I suggest you go directly to WeatherTech's website! Confirm part numbers there...
592015
Not sure what the question is. I just purchased weather tech for front driver side and passenger only.
421261
Customer service will attempt to "fix" the problem with suggestions. If that does not work, they may send you a CD to "update" the software which may fix the problem. If that does not work, then you need to ship the product to the one official repair operation (in the US it is in South Carolina, via UPS, Fed Ex, etc.) There are no authorized local dealers/retailers who handle repairs. The "authorized" South Carolina repair services operation has a standard charge (for my wave radio it was $99), and you will also be charged the cost of shipping ($17.50). There is a one-year warranty on the repair. Customer service will attempt to "fix" the problem with suggestions. If that does not work, they may send you a CD to "update" the software which may fix the problem. If that does not work, then you need to ship the product to the one official repair operation (in the US it is in South Carolina, via UPS, Fed Ex, etc.) There are no authorized local dealers/retailers who handle repairs. The "authorized" South Carolina repair services operation has a standard charge (for my wave radio it was $99), and you will also be charged the cost of shipping ($17.50). There... » Read More Customer service will attempt to "fix" the problem with suggestions. If that does not work, they may send you a CD to "update" the software which may fix the problem. If that does not work, then you need to ship the product to the one official repair operation (in the US it is in South Carolina, via UPS, Fed Ex, etc.) There are no authorized local dealers/retailers who handle repairs. The "authorized" South Carolina repair services operation has a standard charge (for my wave radio it was $99), and you will also be charged the cost of shipping ($17.50). There is a one-year warranty on the repair. « Show Less
1654023
Contact the company and see what they will offer to correct the problem. Make sure you hare the date of purchase, model number and any other information on the unit and it's purchase.
2121786
I have not noticed that. I would give the company a call; they have been very helpful to me in the past on other issues. I call 1-800-330-0712, 4.