Is there a way to reset the night light? The Dino stopped working last night. No red light when charging doesn't turn on.
429608
Yes. There is a tiny hole in the bottom. Use a toothpick and press it in the hole. It will reset the night light.
429609
Yes, you can reset the light. The reset button is a tiny hole on the bottom of the lamp near the light button that can be pressed with a small, thin object such as a paperclip or the point of a pencil.In the event of any issues with the lamp, you can contact us for support at hello@kinderglo.com.
429610
If you see no light at all it could be a problem with the base, not the Dino part. We had a problem with the base prong once. I emailed the Kinderglo company and they trouble- shooted with me to try to determine if it was something easily fixable. When it wasn't they asked me for my information and sent me a new base. In my case the metal prong was bend a bit and it simply wouldn't line up correctly to form a connection.
235320
I'm having the exact same problem. Although my charger was somewhat inconsistent before it died completely. (For about a month the light would come on on the charger about 3/4 of the time when I plugged it in.)
389045
You didn´t reset it properly.....do ti again and make sure that batteries are OK, with charge...best regards
662066
Be sure to use the original charger, ley it charge over night ando rehén try again, for one reason if You dont charge it with this charger ocurrs that problem. Hope this helps You
1861410
Same thing has happened to me. What I did was wait and tried again, held power button down. I also made sure charge was full. When u plug in charger there is a small red light. Be worried if the red light doesn't show
1538096
Try holding the power button for a couple of seconds. The light cycles they 3 light settings.
1129488
i was having this issue as well...but i read that there is a RED light that turns on when the battery is charging...so i played with the USB that is plugged into the unit, and found that the red light turns on when its plugged about HALFWAY in. i checked, and it IS in fact charging. try adjusting the B side of the USB (mini part thats in the actual unit) before you return it.
2106661
Id have to dig out the unit. I thought there was a green light on top. Otherwise leave charging for like 12 hours with everything off. Hippie this helps.
1499388
I can only guess that the switch for the nightlight is broken. Maybe you have a voltage issue.
674595
Plug it in an leave it charging until fully charged! As in over night. Most of these micro devices have a control chip that needs to be fully charged to wake up the unit. That should solve the problem. If that that doesn't work, return it, but I bet it will. This unit may NOT work when plugged in. The safety feature is to avoid a 110 shock. Rest easy. Once it's charged and operative it's got hours of fun in each charge!
1479457
Try holding the power button down for 10 - 15 secs. My daughter's Nabi would not turn on this morning after charging all night and this worked for me. Hope this isn't a frequent issue.....
1422009
Same Here Patricia. We just got ours last week and we let it sit for hours then turned it on and nothing!! It won't get cold, won't turn on and if it does have a light...it's not working either. I'm sending it back. Good luck with yours.
1162783
Yes the red LED is supposed to turn off when it is done charging. Try another cable or try a wall outlet if you have not already. If that doesn't work, you may want to get an exchange if you still can.
31359
Hi Mary,I am sorry to hear your mobile only lit up for one night. You should see underneath of the top(where the top of the strings are located) there is an on/off switch. Please turn it to the "OFF" position for at least 24-48 hours and then turn it back to the "ON" position. This will allow the item to fully charge. If you are still having trouble, please email us so we can locate your order and take care of this for you. -Cory, Wind & Weather Customer Service
1625168
Check to make sure the unit is charging when the bathrrom light is off. I had the same problem.
1313528
I have the same issue. The documentation says it has to be completely dark for the nightlight to work, but I personally do not think the night lite function works at all
1392593
The same thing happened to me and I bought a replacement charger. That worked for a while but now will no longer charge the tablet. I say return the tablet, that's what I need to do.