I bought two of these in 2014 and neither one holds suction anymore, therefore will not dispense soap. Please help.
1458134
I bought one almost two years ago and it soon became clogged, on close examination I realized that the exit of the nozzle was very small compared to the rest of the passageway so I drilled it out a bit, still didn't help. It seems the soap needs to be the consistency of water for this dispenser to work right. I now have the Premier 552029. Although from the same brand, works perfectly and is more durable even tho the pictures may not suggest. Hope this helps.
1458135
We have had the same problem ,multiple times ,w/this despenser. It doesn't last long until the pump is sprung & unable to release the soap. Very frustrating. This past time we contacted the seller & they sent us another, not the same one, thank goodness. So far, so good. It is much better. We'll keep our fingers crossed!
1458136
I have bought 3 of these now. The first two had the same problem, worked for many months then stopped. The third one I bought had a completely redesigned pumping section, I am assuming that they changed it for the better. So far this new one is working fine.
1458137
I have found these inexpensive soap dispensers invariably fail after a year or so. In fact, I believe I recall some name brands failing in the same length of time. I don't have a solution...
1458138
I bought this same one about10 months ago and I to am starting to have the same problem. Not sure why. But will most likely will have to bit the bullet and spend the money on the better one.
1458139
Ours worked fine at first but failed before a year. I took it all apart to examine it and found it was simply worn. Cheap materials.
1458140
Mine worked but any I have purchased at Home Depot or Lowes never last more than a year. If they don't work send them back! And have them replaced.... good luck, Seems no one in America makes these otherwise I think it would last longer!
2134846
sorry, I returned my unit because it was leaking everywhere. I never got any further. Perhaps there's dried soap in the nozzle? try a open paper clip and see if there isn't a clog
1476090
Chances are the soap is too dense for the dispenser, so probably you should empty the soap and let water go through the tracks a bit. Then use it to dispense something thinner.
708966
I don't know. It happened to me too and had to take it to get fixed. I was told it was the suction pump. However, where I am could not fix it.
273586
Wish I could help but my H2O mop quit working and I called the company and they said my model is discontinued (after 2 yrs.) I would not buy another one from them! They should stand behind their product or get out of the business. I called around and found that repair co. do not want to even look at it. Therefore I am out of luck !
765293
I purchased one of these about 9 months ago and it had a raised divider in the middle to hold a bar of soap. I just came back to purchase this exact item as a gift but from the pictures it looks like they changed the product and removed the soap tray.
204481
I just tossed mine after it burned up from making CP soap in less than a year and about 15 batches. It was a pain to clean and the plastic bottom broke when it fell over.
306455
Something must be messed up. As if you hadn't figured that out. : ) My guess is that the soap may be overfilled? I would completely empty the bottle and than rinse out the pump or just fill the bottle half way up with water and see if that clears things up when you pump. The only other guess I have is that while using another type of pump I put in some really old liquid soap that the lost a lot of it's liquid so it was really think. Just gunked everything up until I was able to rinse it out. Shy of that possibly there is a mechanical problem but mine springs right back up each time. Hope this helps. Take care,Rich Something must be messed up. As if you hadn't figured that out. : ) My guess is that the soap may be overfilled? I would completely empty the bottle and than rinse out the pump or just fill the bottle half way up with water and see if that clears things up when you pump. The only other guess I have is that while using another type of pump I put in some really old liquid soap that the lost a lot of it's liquid so it was really think. Just gunked everything up until I was able to rinse it out. Shy of that possibly there is a mechanical problem but mine springs right back up each time.... » Read More Something must be messed up. As if you hadn't figured that out. : ) My guess is that the soap may be overfilled? I would completely empty the bottle and than rinse out the pump or just fill the bottle half way up with water and see if that clears things up when you pump. The only other guess I have is that while using another type of pump I put in some really old liquid soap that the lost a lot of it's liquid so it was really think. Just gunked everything up until I was able to rinse it out. Shy of that possibly there is a mechanical problem but mine springs right back up each time. Hope this helps. Take care,Rich « Show Less
2189572
I haven't had a problem. Had mine since July 2013. It may have to do with the cleaners people use on it. I use an all natural cleaner.
1293331
I haven't had any problems with the pump and has been working great. Sometime I need to clean out the dispenser area where soap builds up but that is all. Sorry I couldn't answer your question.
1603847
I have the exact same problem. It is not the soap/water ratio because the other tops work just fine with what was in the bottom. Were you ever able to find a solution to make it work again?
1847343
I have had an older version for a few years and recently decided just to try a little Lysol in the water instead. Suds were EVERYWHERE!! I don't think I ever got them all up. And, ironically the machine stopped working shortly after. I'd stick with the cleaning solution.
1230659
Yes, I've started having problems with mine after 7 months. I thought it may be the filter but they said not. They sent me three parts I have to try to replace and see if that works. It seems like the don't want to give out new filters. My suction is fine for about 5 minutes and you can see the diffence. There are no clogs but the motor overheats and shuts down. I'll see what the parts do but I don't thing they are the problem.
2129644
Hi John, Sassy has several models of these soft rubber bottle scrubbers and the picture of yours shows it is not the one I own. Basically they all fill with soap from the end of the handle. The fill spot in the handle will either pop out like a stopper or screw off like a bottle cap. If you look at the center bottom of the scrubber you will see a hole where the soap will be dispensed during use via an unseen membrane that activates when pressed the scrubber end against the bottom of the bottle or jar you are cleaning. If the membrane inside the hole goes bad or you do not tighten the handle fill plug correctly the soap will just run out of the bottom and be lost. I always hold a finger gently against the bottom hole when filling to assure soap doesn't flow through for lack of a vacuum. If you have put soap in the handle and it is not flowing then the hole at the bottom may be "clogged" so try using toothpich with point cut off to clear it--be gentle and do not push so hard inside as to puncture that membrane just beyond the hole. If you have had your brush two years that membrane in the bottom may be a "crispy critter" by now and may not work correctly but give it a try anyway and see. Hope this helps.--- Dixie
468623
Sharon... I had this happen once, and I washed the suction cup with soap and warm water, cleaned the area that I was sticking it to with shower cleaner (I use it on a shower wall)... after that it stuck firmly again. Hope this helps.
1988183
Not too sure but if it is sticking it may have something either stuck in it or soap build-up or some thing similar....maybe running some draino through it or a strong vinegar/water solution in very hot water...if that doesn't work I think the stopper can be unscrewed out of the assembly....I can't remember for sure though....sorry I wasn't more help...good luck.
1883492
Something must be messed up. As if you hadn't figured that out. : ) My guess is that the soap may be overfilled? I would completely empty the bottle and than rinse out the pump or just fill the bottle half way up with water and see if that clears things up when you pump. The only other guess I have is that while using another type of pump I put in some really old liquid soap that the lost a lot of it's liquid so it was really think. Just gunked everything up until I was able to rinse it out. Shy of that possibly there is a mechanical problem but mine springs right back up each time. Hope this helps. Take care, Rich