I just bought this unit and it failed less than a month later. It started dripping after you shut it off. how can i get a warranty replacement.
1443961
I just bought this unit and it failed less than a month later. It does not work any more. i would not recommend this product to any one
1443962
The quality of Joy Bidet is not great. It will be better to return the defective bidet and go with other good quality brand.
1443963
i have installed 2 in my home , and i have not had a problem with leaks. you might want want try to turn water off from the valve under toilet , then take the bidet off from from under toilet seat, unscrew only the connection to bidet . once free try cleaning the spray head with forced air from connection under the turn dial . if this does not work , call customer service.
1443964
im not sure , but just make sure the hoses are screwed tight enough, and double check to see if the rubber gasket is inside the hose as well...i have used this everyday for over 2 months and its perfectly fine... great product..
1235965
Mine failed within the first month of having it. If you can send it back and get your money!
780974
Mine crapped out on me COMPLETELY this week, and I purchased it August 30th... and have taken marvelous care of it. I am going to pursue a replacement before I change my "good" review on Amazon. I am looking forwad to a rapid prompt courteous replacement. Today is November 23. So, mine didn't even last 12 weeks. Best of luck! Keep up with this post, we'll see how it goes.
501854
inconvenienced: Sorry to hear of your problems. Did you buy from Amazon? Maybe they will help. Amazon has been very helpful when I have problems with their goods.I wrote Whynter last year about Warranty or Guarantee and never even got a reply! That was enough red light for me.The double tube units are the only ones to buy - but ONLY if there is provision for the unit to offload condensate automatically - and dependibly. My Fujitronics was great until the pump failed. It was then that I found that Fujitronics doesn't respond to requests for help. And doesn't have parts lists. And doesn't sell parts!There is room for a good portable airconditioner. For sure.Maybe someone knows of and can recommend one. inconvenienced: Sorry to hear of your problems. Did you buy from Amazon? Maybe they will help. Amazon has been very helpful when I have problems with their goods.I wrote Whynter last year about Warranty or Guarantee and never even got a reply! That was enough red light for me.The double tube units are the only ones to buy - but ONLY if there is provision for the unit to offload condensate automatically - and dependibly. My Fujitronics was great until the pump failed. It was then that I found that Fujitronics doesn't respond to requests for help. And doesn't... » Read More inconvenienced: Sorry to hear of your problems. Did you buy from Amazon? Maybe they will help. Amazon has been very helpful when I have problems with their goods.I wrote Whynter last year about Warranty or Guarantee and never even got a reply! That was enough red light for me.The double tube units are the only ones to buy - but ONLY if there is provision for the unit to offload condensate automatically - and dependibly. My Fujitronics was great until the pump failed. It was then that I found that Fujitronics doesn't respond to requests for help. And doesn't have parts lists. And doesn't sell parts!There is room for a good portable airconditioner. For sure.Maybe someone knows of and can recommend one. « Show Less
92242
I am glad to see someone else has this problem! I have had mine replaced 4 times! Did you ever get yours working? I had an old model for 10 years that never leaked, so I know what I'm doing. Frustrating.
353385
****This is a comment from the manufacturer**** Hi Bernard- I'm so sorry to hear the unit failed. Plugable Technologies is the manufactuer of this unit. For assistance, please email support@plugable.com or visit http://plugable.com/support We provide a standard 1 year parts and labor warranty, and try our best to be flexible if something fails within a few weeks or months of warranty end dates- so please do contact us via one of the methods above and we'll be happy to assist. Best wishes- Jeff Everett Plugable Technologies
1438798
I would contact the company and ask for a replacement if you have had it less than a year. I burned mine out by putting too much moisture into the oil and having it burn out. Bought a replacement and kept the parts from the first one.
2169560
The unit broke down shortly after I got it. The level of ozone and speed switches both failed so I could not run the unit as it ran full blast so I can not speak to the electric bill. The warranty is only 90 days.
444418
It has happened to us as well. Amazon handled the problem fast and provided us a new unit quickly. However it failed after two weeks ago. It also went dead. I am returning this one too.
498250
If you still have the box/instructions, I'd email or call whoever they list for warranty replacement. The unit I bought is working perfectly so I really have no experience with this manufacturer.
1961865
Apparently no warranty that they honor. Mine ran 3 times then quit. It is currently in pieces on my basement floor after we tried to replace the fuse they sent, and iLIVING won't refund my money. They told me to talk to Amazon. It's junk, and probably a fire hazard with the faulty fuses.
884571
Your best bet would be not to waste your time trying to repair it; replace it. I had nothing but trouble with this unit. Samsung and I sent it back and forth about a half dozen times, in and out of warranty. They always claimed it was fixed; it wasn't. The fan finally conked out on it and capacitors exploded, arced, and flamed. We're lucky the thing didn't start a major fire. Do yourself a huge favor and junk it.
1232849
I would call the company requesting a replacement. It may be under warranty. I had the previous model of this one for about 7 years and one of the valves stopped working a few years into owning and they replaced it no problem.....worth a try!
833735
The hot water got really hot. The cold water was just cool. After about 6 months of operation, the cooling portion stopped working. Since it was still under the one year warranty, I contacted the seller who said I had to contact the manufacturer. After several ignored e-mails and phone calls, they finally sent me a replacement unit. About 2 months later, I came into the office and all the water had leaked out, soaking the carpeting. I threw the unit into the dumpster and would not recommend it.
108846
Sorry I am not very mechanical I would ask for a replacement of the unit itself it should be under a defect warranty. I haven't had something like that happen to me, sorry.
1882192
I have had mine for almost 6 months without a drop of leaking. Perhaps try reassembling it.
680674
Allow me to dance around your question: my unit started out great, however it quit after about one year use. Don't have time to ship back even it is under the warranty.