Does this require you to mail back the product for repair?
1474512
I believe they send someone to your house or will send a part if you know what you need.
1819771
Just respond to their customer service email included in your package, they are really helpful and will get you fixed up quick.
1533560
If you've registered the plan, then you can e-mail them or give them a phone call. Usually they will give you the option of a local repair facility or sending it in to one of their repair facilities. If you have not registered the product plan with them, then you'll have to accomplish that first then proceed with the repair process.
1363236
No, you would send it in to Square Trade and they first will try to repair. In our case, my wife's iPad could not be repaired since she dropped it into the bathtub, so within days they sent a credit so that we could order another. (They sent immediately a package so that we could send it in). I believe we paid around $104.00 for two years of guarantee. I highly recommend Square Trade, They are Great!!
1077649
No. Notify the company & they will send you one that has been loosened. They have to know that this is a serious problem, not a one-off.
917278
probably. I would contact the company. If the item was damaged during shipping, they will probably replace it for you. It should be insured.
1428607
Just call them and they will send you a UPS mailing label to return for repair. Great company to work with.
772951
No. You must send it back in for replacement. However, he does it for free.
322575
Is it still under warrentee? If so contact company. I have found even if things are under warrentee they may make you pay postage and it is expensive. This has long become a throw away society, sadly. They make it to difficult to get repaired unless you know of a local repair shop, then get an estimate from them. This may be the best way. Anything is fixable but they would rather sell you a new one!
1781463
ours, which we bought last month, came with a little repair kit (patches) - if you don't have yours, you could contact customer service and ask to be sent a replacement kit.
227344
A repair kit came with it. If you don't have it I'm sure the company will send you one.
1640872
Yes... But, of course, you have to pay for the shipping there and back. Yep, you have to send back the damaged stick. Not to mention, the time you and your pup have to wait for the exchange.
60210
Yes, the lifetime warranty covers the product, no matter where it is purchased or used. If the product is faulty, we would repair or replace it at our expense. We offer free return shipping for US customers but cannot offer the same for international customers. So you would be responsible for sending the driveway alarm back to us and we would repair or replace it at our expense.
1202504
You have to email the company and send your serial and a copy of your receipt
1563715
Yes. You can contact the manufacturer directly or through Amazon.com and request extra parts. There was a pamphlet, or should have been a pamphlet, in your box that the mailbox came in that has contact information. There is also a feedback option way at the bottom of the main product page. You can click on one of three feedback options on the bottom right of the main product page. It's the page that pops up when you click on the mailbox name. Amazon sends an email to the seller to let them know they have a message from you. I wish you the best.
116233
Yes, it comes with a card you mail back to register. It provides a 6 year warranty on defective materials or workmanship.
1708064
I believe there was a piece of paper with an address that you ship it to for repair. I'm also pretty sure there was a small fee that you send along with the item for return shipping, think it was less than $5. I've been using mine for about 5 months, with 10 keys on it 5+ days a week. I doubt I'm going to have to look for that information any time soon as this is definitely a quality product.