My new filter has been leaking from the treads that connect to the hardlined shower faucet. Do I have a defective filter or what is causing this? Thks
1479222
You probably need plumbers tape to be put on you main pipe and then reattach the filter it will stop the water from leaking this tape can be found at any hardware store.
1479223
I use white tephlon tape around the threads of the pipe then screw on the filter it has stopped the leaking. Wrap the tape around the threads of the pipe and then screw on your filter. I hope this is helpful.
832638
I had the same problem, the bottom of the filter where the drain is , not tight enough, I had a hard time to tight it self the glass part and also the water drain screw, make sure you do not over tight, could break easy, at least that was the trouble with mine, hopefully that is with yours, I will not buy this type of filter again
607327
I don't know why you want to take the filters apart because they are sealed to be water tight and not leak even though they are in the shower. I am not sure how they are not lasting. How are you testing? Mine says it has a "lifespan" of 1 year and I have my account set up for New Wave to send me a reminder via email to change my shower filter which I plan to do. The filters come in their own holder so you don't need the old holder. Hope this reply helped.
1664189
I don't know about the hard water issue. I had to return the filter that I purchased. I could not stop the unit from leaking around the top. VERY disappointed.
2187384
Check to make sure it is going on the right rail. I had the same problem the first time I changed my filter.
2064420
I haven't experienced this problem yet...be sure to rinse the filter as instructed prior to placing it in place; and be sure you haven't installed it backwards...not much help--I know, but all I can think of.
1503457
Not sure what tour question is, but am wondering if you turned off the water supply before installing. I've forgotten this step and had it leak. Once I redid the installation process, it worked quote fine. If that's not the problem, maybe it is a defective filter? Wishing you luck.
1492132
I had the exact same issue with mine. Make sure the quick disconnect is seated properly and the hoses aren't kinked. Also, taking out some of the sponges helps a little and increases the flow. That worked for me for a little bit. I eventually filed a warranty claim and within a few days API had sent me a brand new one and it has never leaked. You may need to do the same.
1082087
I've tried everything to get mine to open. Like yours, it seems to "stuck solid." My solution is to buy some other model of shower filter.
90666
Did you have flow before changing filters? If so, your new cartridges may not be screwed in all the way. If not, there may be another problem with your system, ie, clogged lines or calcium build-up in lines or shut off valve.
1465423
Usually when water sits for long periods of time, it becomes stagnant, and in the case of your filter, it's been just sitting in that filter for a month. There is a possible build up of algae. Id buy a new filter cartridge and try that.
2064419
The problem is probably being caused by your water conditioner, not the filters. Try another water conditioner and see of that eliminates your problem.
1554907
I took mine apart and put Vaseline around the water inlet fitting, which has done the trick for over six months now. I disconnected the fittings, coated the water line and fitting with Vaseline and reassembled. I asked my local hardware store person about the leaking and he suggested this. It works!
26181
One of the parts that comes with the system is the "Quick Connect Fitting with Filter and Cap." The screen inside may need to be cleaned per the instruction manual. Other filters that you may have installed may also be restricting flow.
2059011
The answers to your concerns are really good, it might be a bad unit. Like they said, call support line, check the water level. If it buzzes all the time I'd want a new filter. Good Luck
877160
It's definitely the filter, if you have a new filter replace it if not take the filter out and see if it still happens, I had a exact same problem, replacing the filter took care of it. I even tried to clean the filter but that didn't help.
1283978
I've had no problems with mine. Sounds like mineral deposits or something is clogging yours. It is a small opening and would not take much to clog it. Maybe run the shower for a few minutes without the fixture on if you have not tried that.