I have tried 3 different sets of batteries for this product and can't get it to turn on, can you help me troubleshoot?
1480469
With ours, the on off button sticks. Also I has to clean off the coils on contacts where batteries touch. Hope this helps.
1480470
Must be some kind of bad connection. My product works fine and I've used all types of batteries. Even rechargable batteries work. Sorry
1108315
I had the same problem. I recently changed to a better rechargeable battery and so far this has worked.
1632296
Mine had issues until I put fresh batteries in it. They weren't old, and I didn't think they needed changed but it worked. If that doesn't work, try the reset button.
1047317
Make sure that all 4 batteries are put in the correct direction according the markings in the 2 battery cases. I messed with it for an hour before coming here and finding that out.
257592
Mine did not work either. I returned it and ordered batteries from another vendor. They haven't arrived yet. I suggest returning it.
23667
Hi Roy, I bought two of these items and neither worked. I even bought new batteries thinking that could be the problem. I had to send them back for a refund...
936512
Check your batteries first! If it still doesn't interact then you may have a faulty one.
487718
Hmmm, I haven't had that problem, but like other's have said, I would first verify the polarity of the batteries (the + and -) are facing the right direction, and if that still doesn't work, check to see if the metal contacts are actually making good contact with the batteries... if they aren't, you may have to use a small screwdriver or needle nose pliers to pull the metal contacts out just a bit. (be careful not to break it off).
930488
Try disconnecting the cord and using the battery option and see if it works. If so, that means the problem is with the cord. Call the company, either you can purchase it, or like me, they sent it to me free! great costumer service (at least for me)
490015
Are you sure the charger is working, I would check that first? If so, also suggest you might need to disassemble it to determine the battery model and type, then search online accordingly. Sorry - not a positive answer to your question.
1988132
Hi wish I could help but mine still works. Any chance the new batteries are bad ??? Or one may be reversed ?? Email the company they may have a suggestion. Sorry
2198023
screw bottom off. put battery in. screw bottom back on. if it works, hooray. if not, try flipping the battery. battery should be 50% or newer to get the best experience. if it still doesn't work, you may have an d.o.a... contact your seller.
886325
Ensure the batteries you tried are new, try resetting the unit. If that still doesn't work send it back for a new one. We have had our for 5 years, I believe we did have to send it back for a new one and have had no problems since!!
1109932
Start with calling the manufacture and see if they can send you a new battery and a new adaptor. If neither of those work, then exchange it for a new set.
134737
reboot...re insert batteries, check their orientation. If all fails contact them cos mine works brilliantly
199203
I tried buying a new battery but it didn't help. Either return it or buy another brand.
111748
Double check that you have the batteries in the charger correctly, charge them and it should work. Return it via Amazon