I have this vacuum. The battery problem has annoyed me since buying it. Anyone have the warranty info/procedure to get the battery replaced?
1447402
I havent had a problem with the battery, but a friends filter lid broke. Just go to the dyson website and there is a link they are good about customer service. No questions asked they send out replacement parts quickly
1447403
The tip off about this vacuum is about a month after getting no where with customer service, rather then aggravate myself, I threw out this machine in the garbage. I posted a review which I posted shortly thereafter. There was a sale on this same vacuum on Amazon which was [refurbished] at half the retail price. That told me that there were quite a few returned to Dyson from dissatisfied customers.
1447404
Yes, the battery life is annoying, I can't understand why they don't increase the price a little and supply you with two batteries to begin with. I would think that you could find them on line (I am about ready to do the same thing).
1847179
Your battery may not be dead! IT'S PROBABLY THE CHARGER. I purchased a second battery so we can always have power regardless and found that the charger was just not charging. I unplug the charger for about one minute and plug back in. It then will fully charge the batteries. There are many times I don't get a full charge and unplugging the charger and allowing it to reset works every time. We use the vacuum daily and the original battery is at least five years old and works just fine even today. IT'S PROBABLY THE CHARGER.
2237101
I've only had mine for about 2 months but it is working fine. The last battery powered vacuum i had lasted for about eight years.
707520
Thanks for your replies! I took it to a Dyson authorized dealer for repair. Cost would have been $138. Asked the owner if he did trade-ins and which was his best vacuum cleaner. I went home with a Riccar. Its great!!! With two golden retrievers I figure in six months I'd be back with the same problem. Thanks again.Bill
498888
The battery inside the wand is not holding a charge. My first one did that after 2 years. I was told it was not a user replaceable part. I bought a new one, it works great. So if it's under warranty get in touch with Silk'n. If not look for a new one on Amazon. I got a new one in the box for $135.00. It retails for $300.00 I love it, people guess me at 15 years younger than I am.
1057885
I purchased my Dust Buster hand vac about a year ago and now it will not hold a charge. I am looking into Manufacturer warranty (2 years) to see if they will fix/replace vacuum.
1015808
Battery has a one year warranty on it. Call rav power. I had an issue they sent me one very quick. They are awesome to deal with.
1833564
my battery also stopped charging after less than a year. I love the vacuum but now need another on because it will charge continuously and wont work but 30 seconds till it cuts off. Very frustrating. in the beginning it worked great but now just frustrates me.
1726209
Mine stopped as well, it was the on/off switch...I called Eureka and they gave me a list of warranty vacuum shops to choose from. Was in shop for 3 days and he mentioned it was one screw to get to part that broke so if it happens after warranty I know my husband can repair it.
401549
I had one that was bought with my Roomba vacuum five years ago and only had to replace it this year. I don't know what you will be using your battery for but to use my vacuum every day for five years before replacing that's a good thing.
451638
As I read the 2-year warranty on the vacuum, I don't see the battery excluded. I bought a second battery and alternate between them, keeping one in the charger and the other in the vacuum, which gets used daily on a 1400-sq ft. house with tile floors and a few throw rugs.
2272973
So far we have had no problems with the replacement batteries. We use the vacuum several days a week, so they are being charged quite often.
461829
Mine barely made it 6mths and I haven't gotten any response from the warranty office. The vacuum I received came w/ one of the wheels off. Even that didn't seem to bother Hoover. I would recommend you do everything you can to buy from a store that will take this crappy vacuum back should you experience similar issues.
444079
I had the same thing happen a year ago, the beater bar stopped working. I called the customer service number and they said to push down the reset button, which I did several times. Then they said to take it to Sears for repair. When I took it in, the lady working tried to sell me a refurbished model, saying it was cheaper than having mine worked on. I decided to try a couple of vacuum repair places in our area. Both said they would not work on that model, although one of the stores had a refurbished one. I bought the cheapest vacuum that WalMart sells while I decided what to do about my expensive, Consumer Report-recommended Kenmore vacuum. I'm still using the WalMart one!!
1847181
We bought two of these lithium batteries so that we might charge one while the other is in use We have had our batteries for almost a year now and have no trouble with them at all. Did you let it fully charge before you used it? Have you tried to notify hoover and speak to them about it. They should replace it at no charge. It should of lasted much longer. I would give them a call. You can get their phone number online or in your paperwork. Hope this helps.
1736550
I'm not sure which batteries you have. I currently use the heavy duty #48-11-1828 because the vacuum doesn't run too long on the standard batteries,but this is a powerful, handy vacuum that I really like.
1801612
I'd return it sooner than later. Ours did the same thing and completely dead within 4 months. 1 month past their warranty and they wouldn't do anything about it. We're going direct to roomba as they have a year warranty on their batteries.