I"ve been using mine for the last 2 years, but now the detachable cord is not working anymore. How can I buy a new detachable cord as a spare part?
1458328
Hi, When I searched the part number E56293 10A 125V online, this replacement cord came up (hopefully the link works for you). You will need the 3 prong cord. I have not tried the cord of course, so can't say for sure if it will work for you. http://www.ebay.com/itm/6ft-14-AWG-3-Prong-AC-PC-Power-Adapter-to-Power-Cord-Cable-Socket-Blk-15A-125V/161284327404?_trksid=p2054897.c100204.m3164&_trkparms=aid%3D222007%26algo%3DSIC.MBE%26ao%3D1%26asc%3D20140407115239%26meid%3D54b0c0e1cf03475fbc1ec0939f51acaf%26pid%3D100204%26rk%3D2%26rkt%3D30%26sd%3D200754589652 Hope that helped!
1791707
Christina,It sounds like it needs replacement. Please request a return through Amazon and we will get a new one out to you.
1948608
Sorry but you cannot. It is a proprietary cord not available from electric or electronic suppliers. Several identical brands are manufactured in China and after exhaustive efforts I could not find a source. I tried to repair the cord myself but no luck. The problem may not have been the cord itself.
1381568
What came with mine was a USB cord attached to a black clip that attaches the the back of the unit. It seems pretty specific to this model, so I think it will only be available from the manufacturer. Unfortunately I believe this model is discontinued. It might be cheaper to just by a new one for $20.
154925
The power cord is the weak part. It breaks after 6-12 months, in my experience. It's the same for all the similar products. Update: I went into a nationwide electronics supply store starting with R and ending in hack. They sold me a replacement for about $20. It works fine. You can bring in the power cord and they'll help you. That's what I did. Alternatively you can use the information on the plug sticker to find one online: Jodeway AC Adaptor, model Jod-S-120050A. Input 100-240V, 50-60Hz, 0.2A. Output 12V AC, 500mA. It's a female barrel-type connector. The pin type is "H", according to my source.
1644555
Wish I could help you. I haven't needed to replace mine, but if I did I would probably go to the manufacturer, which you've probably already done. Sorry.
349911
I found out it wasn't the unit - the cord/charger was bad. A lot cheaper to replace than the main unit. If you know someone else with the same model, try borrowing their charger cord and testing it with your unit. Odds are that's the problem. Good luck.
1467510
I never had a problem with the cord at all. Mine worked for about 3.5 years and it died because I was dropping it constantly on hardwood floor cuz my counter space was limited. It took a beating, but worked great. I love it and I just ordered by second one today!
2047370
pull the cord out that you plug into the computer and then try the botton holding it in for the 2 seconds or longer that it says to hold it. The cord might be stopping it from contact. If that doesn't work contact the company you bought it from. I'm sure you have 30 days in which to change it out or send another one
1343469
I used to have one of these but no longer do; when I first purchased it I did call the manufacturer's customer service number and requested a replacement for the original and they gladly sent me one free of charge. I don't have their contact information but I think you could ferret it our from the internet. Good Luck!
509942
i do not know if you can get new power cord,perhaps the company that makes them can answer this and do something for you,i have had mine for 3 yrs and still working well
2217190
The cable is detachable. Therefore, it is replaceable but am not sure of where you can buy a replacement cable
844674
Mine stopped after 2 months. I didn't get the chance to try to get a replacement. Anyone know how I can go about this?
358785
I never had that issue. Mine was going strong for a year and a half and I misplaced it (seriously -- I have no clue where I left it). I loved that thing. Have you tried reaching out to the manufacturer?
1153119
Do you have the unit? The company help desk was good when I had a couple questions on the installation, and they might have an idea on this. You could try to find a usb connected to an rca type plug that would replace the cord connecting to your phone. Might work. Good luck.
2270094
I am far from qualified to answer but here goes. That has happened to our Riccar (very expensive vacuum that was constantly in repair, hence buying a cheap Dirt Devil) and every time it was the power cord. Usually it somehow came disconnected at the point where the cord enters the vaccume. Because Riccar is made entirely if metal parts excluding the frame it was cost effective, to a point, to have it repaired. The wonderful little Dirt Devil costs less then 1/10 of the price so, IMHO, you may as well buy a new one.
1546657
I have not had any problems with mine. I think I may have read a review which listed this problem. It would be nice if you could try a different cord. I hope you are able to exchange the item free of charge. Good luck.