What if the failure is due to virus or software problems? Is that covered or are there additional costs?
1457452
Not covered if computer is refurbished and purchased through Amazon. eBay refurbished computers would be covered.
1457453
I don't know what anti-virus is available for the google+OS. But if there was a software problem caused by virus or cause of corruption, the MFG of the computer service will help. The warranty covers hardware mostly.
197936
I would also call tech support - they are very eager to help with any issue you might be having. Good Luck :-)
2043243
I know that there is phone service available any time if you get infected by a virus or spyware. Although, any other technical support is suppose to be handled through their online support.
353513
the computer I purchased from amazon had viruses on it and it didn't work property. Go figure a new machine. Plus there was no access code to use the microsoft office suite even though I have emailed the amazon and the company two times. This warranty didn't cover it b/c it doesn't protect against software issues. If I had to do it over again, I would not buy a computer from amazon. The price might be lower than others but I found it was not worth the aggravation and frustration.
418673
Ask someone else to try. If both efforts fail to keep it closed sak for a replacement.
561086
Hi Kevin,I believe that would depend first on the type of corruption. But otherwise, I would say that my experience this device has retrieved files and folders with an almost perfect success rate, with.any failures generally coming first from improper use of the user. Depending on your knowledge level, you shouldn't encounter any major issues. Last note, if it's in your budget, I would suggest upgrading your operating system to Windows 8.1, which makes their use much easier, and for other situations you will to find software that can manage the device efficiently. Very well worth the price and my money very well spent.All the best,Bryan Hi Kevin,I believe that would depend first on the type of corruption. But otherwise, I would say that my experience this device has retrieved files and folders with an almost perfect success rate, with.any failures generally coming first from improper use of the user. Depending on your knowledge level, you shouldn't encounter any major issues. Last note, if it's in your budget, I would suggest upgrading your operating system to Windows 8.1, which makes their use much easier, and for other situations you will to find software that can manage the device efficiently. Very well worth the... » Read More Hi Kevin,I believe that would depend first on the type of corruption. But otherwise, I would say that my experience this device has retrieved files and folders with an almost perfect success rate, with.any failures generally coming first from improper use of the user. Depending on your knowledge level, you shouldn't encounter any major issues. Last note, if it's in your budget, I would suggest upgrading your operating system to Windows 8.1, which makes their use much easier, and for other situations you will to find software that can manage the device efficiently. Very well worth the price and my money very well spent.All the best,Bryan « Show Less
1726210
I think that really depends on what is wrong with it. If it is something wrong with the system itself due to manufacture error then they would be responsible for the fix, however if it is due to something that you did or didn't do to maintain it then probably not. Give it a try, that is the only real way to know for sure.
2210075
I had a drive fail while under warranty. I contacted LaCie and received a replacement. The recovery service is expensive .
2216993
not on ours... Could be part of a package if the software was updated and or upgraded from the original OS. Things are often bundled within an OS... depending on who paid the most....
939428
a good answer is to just do away with HP. Their support will charge you even if it's within a year (happened on a laptop we had). Keep asking around though, im sure someone will be able to give you the answer you're looking for
200264
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --&gt; Can't use or login --&gt; Can't get replacement because not logging in. Go figure.
129119
We have them with some issues like make sure you protect your system from hackers and follow their security information. it has been ok we saved money but it will work for now.
2122877
A person could go through the entire litany of potential options for you to try. I neither have the time nor the energy to try and list them all. Because some of the issues can be computer and driver related1) Reboot every thing- starting at the outside and working in. i.e. modem then router then repeater then computer.2) Set up the entire system without any encryption just to see what happens there.3) Return the unit before it gets too late.
856416
i would agree with the captain ...make sure you are virus free and make sure your driver software is up to date and or properly installed .. although unlikely , some of the issue may also be due to reestry errors
458409
Seagate Rescue and Replace plans cover any brand of external hard drive. If your drive experiences a covered failure, we can help recover all your files, photos, music, and movies for you at no additional charge. Manufacturer warranties may cover the cost of repairing your drive, but not the cost of restoring all your data. You could also receive a brand new Seagate hard drive that's equal or better than the one you need to replace, at no cost. At this time, the service plan does not cover NAS or RAID drives. Regards, Seagate Service Plans Customer Care
1738602
It would be a loss...but contact the manufacturer to be sure. I would not buy this again, as the first one went bad on me, where it would not boot the log-in screen. They sent me a replacement but I am not going to run the risk of losing all my data, so I went with a different method. If you want the one I have I will make you a deal on it...it is still in the blister wrap.
1601891
I believe the answer from Belkin Cares is your best solution. Do a complete system scan using your system security and then try and reload.