I bought some but can't seem to open the container. Any help would be appreciated.
1466182
Squeeze the 2 sides of the caps that stick out a bit while turning at the same time.
1799495
I was able to open it just by pressing down on the back and lighting it up. I hope this helps.
519526
The only time I had any problems opening a container was the one time I tried to open a lid that was simply too small for the opener to catch the edge of the lid. Generally with a simple spin of the top dial the metal grippers on the underside grab the lid and a simple turn of the tool opens the container with limited pressure. I can only think that either this tool is defective or the container you are trying to open has some issues.
2257664
I have a couple of different types of these. This one is a little stiff to open. Some of them you have to press down on the cover while turning to open it. Try that. If it doesn't work I'll get mine in hand and talk you through it.
1712968
Hey Jeremy B. I was also unable to twist the pump open. I ended up just opening the while led and scooping out with my fingers. I forgot about the lid difficulty when posting my review.
387435
I'm sorry, I get for someone else to use, so I don't see the containers. Have you tried contacting the manufacturer through their "contact us" on their web site?
510939
I have not had this problem (yet). The reason that I bought this model was that the write-up claimed that the lid was "easy to open". I'm disappointed to hear that you are having this problem. If you do get it to open, apply the silicone o-ring lube to the threads also. This will help prevent them from seizing in the future.
1857657
Help-- I cannot figure out how to get the inner chamber seal off. I tried a screwdriver, pliers, my fingers, they do not fit!!! how do you open this stuff??
15323
I bought this product a year ago, and I don't have the container. I don't know why Amazon directs questions to me, because I think the supplier would do a better job answering any questions. If you contact the seller, they would be able to help you. Sorry I couldn't help.
1671995
Read the instructions again. I don't think you opened the bottle correctly.
1652823
What I have done in the past is to: 1) snip the top off of one end of the packaging. 2). Wrap that in cling. 3) store in an airtight mason jar, in a cool dark place. Works for me.
1175365
I had the same issue. I pried the two halves apart with a small screwdriver. I was convinced that I would crack the plastic. Went very slowly and was able to open it. Good luck!!
1037135
yeah, a little tricky. There's a small tab to the left, just move it out a little and the compartment will open up. Others have had the same problem.
1595716
I just looked at mine. I noticed that I also had something rattling around inside. Sounded like a small piece of plastic. I saw no easy way to open. It doesn't affect the operation. I'm going to leave it and not worry about it. It's probably just something loose from the manufacturing process.
1275699
Yes, I too am on my second, one for another house, and I have found that all you need to do is raise the top high enough to get ahold of the jar lid, and it will automatically grip and turn the top until it opens after you press the start button. Even the most difficult to open jars of Sunsweet Prunes open with a little pop in just a few seconds.
2032361
If the seal is too tight I use a bottle cap opener. I will also turn the jar upside down and give the bottom a firm hit a few times. Hope this helps :)
257514
better late than never...To Seal: hold sides of sealer, not top, push down on bottle opening.To Open: push the button (the smaller round top on the picture) and it will pop up