why are some people saying they were getting counterfeit products?
1476848
I am guessing it is because people have used this product in the past from legit sellers such as a drugstore. I can honestly say that I am questioning the one I got. I am returning it since the application brush fell apart - not what I would expect from such a expensive product. Mine does not have a perfume smell like some people have been concerned about which is not consistent with the real brand. I have also been having issues with my left eye twitching since I started using this product. In the past I have had a terrible experience with sellers in Las Vegas who sold me fake make-up and beauty products. So basically always review the seller before purchasing. Hope this helps. I am guessing it is because people have used this product in the past from legit sellers such as a drugstore. I can honestly say that I am questioning the one I got. I am returning it since the application brush fell apart - not what I would expect from such a expensive product. Mine does not have a perfume smell like some people have been concerned about which is not consistent with the real brand. I have also been having issues with my left eye twitching since I started using this product. In the past I have had a terrible experience with sellers in Las Vegas who sold me fake make-up and... » Read More I am guessing it is because people have used this product in the past from legit sellers such as a drugstore. I can honestly say that I am questioning the one I got. I am returning it since the application brush fell apart - not what I would expect from such a expensive product. Mine does not have a perfume smell like some people have been concerned about which is not consistent with the real brand. I have also been having issues with my left eye twitching since I started using this product. In the past I have had a terrible experience with sellers in Las Vegas who sold me fake make-up and beauty products. So basically always review the seller before purchasing. Hope this helps. « Show Less
1476849
I can't really answer your question, but I am very satisfied with the product.
1476850
Because we did...but Amazon refunded the money, I ordered another one and the second time Igot a legitimate product. Be proactive with your purchase and look at the container before you use it. The bottle should have an MD after the nutra luxe. If it doesn't then call Amazon customer serviceand they will take good care of you.
1476851
I do not know and has not been my case. The product I received is correct and works efficiently
2022951
hard to tell if they're genuine (remember "if looks too good to be true...") but some that I've (don't know if it was this vendor) had issues, however they promptly made it right so you don't have much risk if any. Just inspect the incoming product and and test it promptly and you'll be fine.
515071
If the seller has a wellness advocate number listed, then it is doTerra product. If they are unwilling to post their advocate number on the site, then they are likely knockoffs.
773073
Why are you asking it? I think they don't sell fake products or people will negative the seller.
1262485
I bought mine from Amazon and it is a "real" one. I have heard of people getting fakes, but I haven't had any issue with anything I have ever bought from Amazon.
139295
According to the company that makes this product, it might be fake because they say; "Unfortunately we do not have anyone that is authorized to sell our products online. We cannot guarantee the product authenticity if the product was purchased through an unauthorized source. Farouk Systems, Inc. distributes its products only through the professional beauty supply industry and to professional salons and stylists. We discourage customers from purchasing online because of counterfeiting. If the product was purchased online, that will automatically void any warranty." Hope that helps!
661875
I bought mine locally so I could test these cases side-by-side, so I do not know whether or not these are real or fake. If purchasing from Amazon, I can only suggest making sure that Amazon.com is the actually seller of the product - or you purchase from a seller with high reviews and many of them. I've never had a problem when Amazon.com is the actual seller, as opposed to the third party sellers the pages often default to because of a slightly lower price. You can select the vendor on the right side of the product page.
1910936
Go to the manufacturer's site (quirky-dot-com), look at the colors they're selling there. No match between manufacturer's colors and what's being sold on Amazon. Looks like everything sold on Amazon is knock-offs, but using the manufacturer's name. Seems logical to think the widely-reported terrible smells are because the products being sold are fake. I'd expect Amazon to do something about this.
2282392
After reading your question I went back and read through some of the complaints. I understand how you would have some doubts. My product is purchased from an authorized Distributor. It is less expensive because of the high volume and because Tanning Salons need a high markup to pay for their operations. Amazon polices sellers by often making us prove product is authentic through submission of purchase documentation. The product is guaranteed, so if it doesn't measure up, return it for a refund. I hope this is helpful.
1617066
My guess is that a counterfeit one would be manufactured better than the original one. So, I really wouldn't worry about it. It took 2 packages of the real ones to make one good working unit.
692306
Don't know if "fake" or not but in the era of mass production if there is a fault on the production line many products are affected often before QC can even know of the fault. I don't know what QC the manufacturer has but if something screwed up it is high likely batches of the defective product made it through.
228034
Hello Yiyun,Make sure you are purchasing from Authorized Re-seller ElectronicaDirect on Amazon. Other sellers are not Authorized and may be selling lower quality counterfeits. We do not provide warranty service for counterfeits and if purchased from not Authorized Re-Sellers. Thank-you!
690403
It never crossed my mind that what I bought was a fake. I have bought a lot of perfume, and I have had other experiences that seemed to be fakes or "watered down," but not in this case. However, I certainly can't verify every perfume this seller has sold. It seems that we take a chance in every sales transaction that we have these days. I do find Amazon to be one of the safest places to conduct business online.
175343
You should ask what ever seller that you are purchasing this from and not post here. I would suggest buying direct from Amazon as you would be less likely to get a counterfeit product.
1408477
Hello, We acknowledge your recent message. We would like to confirm the fact that all products sold by us are 100% Original, and we stand by our products at all times. By the way of this email, we guarantee the authenticity of the product purchased by you. We sell through several e-commerce platforms and have huge buying power. Most of these savings are passed on to the customers. We are highly competitive and operate a low cost model to pass substantial savings to customers. Manufacture does not want us to sell these products below their retail price as they want customers to pay higher price for these products. We hope this answer your question. We are here to help you on this and would be glad to answer any question. Thanks
2235875
I don't know about Amazon being counterfeit but I do know I order my grandson this Mophie for Christmas because the price was so good. Mistake,it lasted 6 weeks!!!!
1965139
They are definitely lying. Or they might actually believe that the product they are being given to sell is real. Either way it's definitely not real.