Poor Wi-Fi quality on UL30A-A2? Has anyone experienced poor wi-fi quality on the A2?
1946684
Hello, We have investigated the reported weak wireless signal on on the UL30 models. What I have learned is that the problem is extremely limited in breadth and should only affect a handful of units from the UL30A-A2 and UL30A-X5 models, no other UL series models. If you are affected, call 510-739-3777 for instructions (unit will need to be shipped back to ASUS, NOT Amazon). ASUS tech support will probably walk you through some troubleshooting to make sure it is not a setup issue, wireless is turned "on", etc, so please be patient. The issue is so limited in breadth that if you are having an issue, it is most likely NOT the card/firmware etc. When I say limited in breadth, I really mean it. It is amazing the noise that can be created around an issue that affects so few units. But that is the power of the internet. I appreciate everyone who has voiced their concern, this sort of feedback is great, and would have been invaluable had there been a widespread issue.
1963286
The one that I bought is A2, however I really didn't like this model. I had the DWA-140 before and accidentally broke it, so I figured this should be an improvement, however the DWA-140 would pick up the wireless signal a lot better than this model.
788380
Yes, we have had the same issue. Original wifi card that came with the system was non-functional. Tech Support was extremely friendly and helpful troubleshooting and sent a new card. New card is very slow (1Mbs vs 20-40 with other devices in the house). Will contact them again for additional guidance / assistance.
1570489
I haven't experienced that specific issue myself. My area is much smaller so most of the time if I start getting slower signal I have to manually switch to the stronger network.
286634
Me either. Thinking of sending mine back. I got two. I can't use Google Play Store because wifi not strong enough. Strangly, every other device in our house is worki fine with our current wifi set up, so it MUST be this device.
1780368
unfortually i had the same problem with it disconnecting ..i had to do a factory reset for another reason and found it fix the wifi issue , plus bonus the tablet runs smoother
1261008
I just got mine today, and it worked immediate on v2.0.1, but I upgraded to the latest version on the website as of 3/8/2015 (2.0.7) and it would no longer connect to my router.... it would say it was trying to connect but never would. I downloaded 2.0.1 which was what mine came to me on, and it worked correctly again on that version. I would say generally to anyone looking at this product, try it out of the box, and if it does everything you need it to do, then don't upgrade the firmware.
1066420
Thank you for the follow up! I did take the plunge and purchased it and unfortunately, it will be going back. The WiFi doesn't stay online and the unit overall is VERY heavy. I am really sorry it didn't work out. The screen is very crisp and it is a great product that unfortunately falls short.
1078179
I had the same issue, I called up dlink tech support desk, so after 3 failed attempts to fix the problem, they sent me the replacement AC model. The new router is working fine now but w/ occasional signal disconnect. Overall, I'd say - if possible get your money back and go for netgear.
829341
I have had my MacBook Air for about a month and have experienced no problems with losing Wi-Fi connections. The only time I have lost a connection was at McDonald's while on their unsecured Wi-Fi. It turned out to be McDonald's Wi-Fi going down.
1752304
ASUS, Do you stand by your statement that there are reasons to believe that this will not affect any UL30A-A3B units only A2s and X5s. There was quite a lot of discussion of this problem despite your claims that this is almost insignificant due to its extreme rarity. Somehow, I am concerned that ASUS is trying to whitewash this. I am concerned enough to have great reservations about buying this machine. Can ASUS explain what the problem appears to be, since you said it was not the card or Firmware ? How is it fixed on affected units ?
1019305
Have you guys tried changing the wireless channel? I was having this problem where I was getting poor signal and random disconnects on my MacBook pro when my router was set on channel 11. Ever since I changed I was able to connect and browse w/o disconnects. None of my other devices had this problem though...
1006699
I'm using Maraki MR12 AP's which operate only in the 2.4 spectrum. It worked fine for the most part, but definitely consumed a good portion of the available bandwith on the when running at 4CIF @ 15fps. Pay attention to proximity to the AP and other apps running on the WLAN
1294114
I have no trouble with Wifi connection. I gave had the comp for quite sometime now.Hope this helps.Best.
734680
I wouldn't recommend this product. Its WiFi reception is very poor...have to be within 15 feet of the router for reception. Its so bad it may be defective but haven't decided if its worth returning it to have it fixed. Also, for a college student, I'd recommend going with a tablet with about a 9 inch screen.
1785236
I purchased the Sony VAIO in early January 2014. I am not aware of the Wi-Fi issue with the prior model. However, I use my VAIO at home and work and I have had absolutely no issues with the Wi-Fi with the current model. It saw all my home Wi-Fi routers in the available connections list and I was able to connect with no issues. Has reliably connected without issues since day one. I hope that helps.
890829
There are problems with the wifi after that date also... I have purchased one with manufacture after that date and it is still unstable. Their suggestion of changing drivers does not solve the issue either. Best solution I have heard is to get a low profile external usb wifi card and just use that. Costs about $15 and solves a bunch of headaches with trying to get Lenovo to admit to and fix the issue.