The video states there is a 3 year warranty. My rocking chair covers have faded and are no longer brown but green. How do I get this remediated?
1941146
I called directly to the company about a deterioration issue and they responded immediately and in full to replace the covers. Great service.Larry M.
1941147
Ours are only one year old but we love them. They seem to be holding up well
1941148
assuming you have already written to the manufacturer without any success in resolving the problem, the only other course is to report them to better business bureau and to make sure on Amazon that you write reviews on the problem such that they are then removed as a purveyor of goods on Amazon. That usually gets a reaction from the offending merchant.
616536
Warranty call gorilla. I have had absolutely no problems with the finish they are as brand new conditions now as when I purchased them over a year ago.
1779961
That is the application we bought ours for but I think you might have to put a new cover over the seat cushion as we did. We bought outdoor material that matched our decor and for further measure we scotchguarded it. putting a new cover eas very easy, it was a simple staple job. I hope this helps.
1997261
They are out of business, I believe. Since the motor of unit I bought burned after 6 uses, I trashed it but I may still have the cover. if you need it, please send a money order for $14 to cover the unit and shipping costs.A. J. Attar3400 Swift driveRaleigh, NC 27606
2099774
I have light colored carpeting and brand new navy slipcovers, and I saw no damage. they do suggest that you test it somewhere where you can't see it, but I didn't bother. good luck, Susan! best, Pat
642864
Same thing happened to ours. Call Britax directly. They will send you new (& improved!) ones. Just need to provide manufacture date from side of chair. ;)
315418
In the box - there is a warranty - I believe it is a year. The screws provided are weather-proofed. We live in a 4-season region and so far so good. We did buy covers (on amazon) to protect our chairs in the winter. We've had these chairs for about 8 months now and look like when I first put them together. Hope this helps.
55521
I have had my furniture for a year and half and it is falling apart also. I cannot find any information about a warranty either. It does not hold up to sunlight at all. Not a good purchase.
960479
I would try calling the company, there was no warranty I had to fill out and send back. I may be covered for a year since my purchase, but that is what I would do call redken, I can give you the number in the manual if you need it
1774527
I have this chair and do not have this issue. You may want to contact company.
1050488
I have the same chair and have a exact same problem. I bought this chair few month agofrom Amazon.I tried to fix it but there is no way to fix it... We should ask to replace it...
1830432
I don't know what the warranty is. I had to return mine to Amazon because of the picture being misleading. I had ordered the deep seating chairs. The cushion was so high it came up to the arm rests, which was not how it was represented in the picture and very uncomfortable. I like the swivel-rocker chairs the best. I wish I had ordered more of those rather that the stationary ones. I covered the cushions with a print because white cushions outdoors in a yard with dogs seemed impractical. I love how they look with the fabrics I chose. Overall I like these chairs.
973285
The chairs are brand new. Not sure about the warranty. Ours have held up pretty good. We do have to tighten the legs up every once in a while. But they are a great buy and look really good.
1653698
I do not know about the warranty. I do know the covers are very well made & I expect them to last. We live in Michigan & the covers are on the chairs outside in the elements.
756378
First of all. I wonder if your chair is really leather or bonded leather. There is a difference. Bonded leather will crack and flake. I have a real leather Stressless Recliner that is over fifteen years old and the only wear and tear that it shows is some of the tanning color is gone in spots, but it is not flaking or cracking. I really don't believe you have high quality leather and that your leather is bonded. Of course, I have always used Leather Masters. If you have used anything that is damaging to the leather that will also cause the leather to deteriorate.
1306711
The hydraulics do not last. We've only had this chair for 10 months. Plus have tried to contact the company but their website set off my virus protection. Can't find a phone number to actually spesk to a human being.
1629253
I know if it is delivered defective, you can return it. I don't know about long term warranties. My daughter has had the chair for almost a year and has not had any trouble with it. In fact, she loves it.