I bought your phone and it wont recognize my Tmobile sim card. Is it locked or how can i fix this? 5 stars for good answer!
1950016
I also bought the same phone (unlocked) and had a sim card PUT IN AT a T-mobile store and it works perfectly.
1950017
Not good news I'm afraid. The phone is either locked, or was jail broken and then restored. If it was supposed to be unlocked, I would return it.
2171705
I think it originally was with At&T. My T mobile sim card worked fine, but I was unable to receive or send Pictures. I called t-mobile and they did something from their end. Now everything with T-mobile works fine. Gary
2027868
I'm not sure what to do if the phone comes locked. When we got ours, I just called Sprint and they walked me through how to set it up. Maybe they could help with the unlocking process, too?
1876090
HiI had the same problem, so I called the vendor and he send me an unlock-code. But the whole thing looked suspicious. So I called HTC and let them check the IMAI or what ever that phone code is called. They told me, that the phone is not new but refurbished. So I called AT&T; and let them check again and they confirmed. The vendor gave some weird excuses. I send the phone back on the same day i received it. I felt screwed and ribbed off. If I were you I would do the same.
339929
The phone works awesome .. was a lil skeptical about buying phones on here but thank you I was looking for a s5 though .would u have one available maybe up for trade for the s4 I purchased from you for tmobile
2247484
I had the same problem, mine was a week late and then when I took to my phone carrier they said it wasn't unlocked. It was asking for an unlock code and said it was frozen or something. I am sending the phone back just waiting on a prepaid label to send it back because I refuse to pay for shipping back to them.
827223
Most likely the sim card. I have T-Mobile sim card and it worked right away when I put it in. Either that or the phone was not properly unlocked.
1591925
Hi Valdimar, I haven't received any feedback on my question. But yesterday I went to Walmart and they offered to me an extended return policy in case the phone shoudn't work in Itlay so I decided to buy the phone anyway and find it out myself. I called T-mobile customer service asking for the code to unlock the phone. They said it takes a couple weeks to process the request, so I should be fine for the time I will leave to Italy (in 3 weeks). I will let you know if it will work when I get there!
176212
Dear friend,Sorry for late reply because of weekend.And Thanks for your kindly contact.I am sorry i am a little bit confused by your problem"sim card not going in slot".Could yo pls tell me more about it?Any questions,please let me know,I'll try my best to help. ^_^Have a great day!Thanks&Best; RegardsCindy
954364
I bought this phone and it has the Activation Required at the top and I really don't know how to fix this it said it was unlocked but my sim dose not work.....
2032311
I just receive this phone, after I put the T-Mobile SIM card in, and I turn on the phone , it show I need to active the phone and press the call key. it connect to Verizon. and Verizon told me since I am not Verizon account, so cannot active the phone for me. so I cannot use this phone for T-Mobile SIM card. anybody know how to active this phone with T-Mobile SIM card?
1704988
No it will not work with T-mobile, its locked. I took it to two different t mobile stores. The seller just thought t-mobile was trying to sell me another phone so they said it was locked. It IS LOCKED.
996963
islander's answer above also works with T-Mobile. I bought a "factory unlocked" A157V from a local retailer, but it wasn't unlocked. Dialing *2767*3855# then #*7337# (without a SIM installed) unlocked the phone so I could install and activate a T-Mobile SIM.
812773
I use T-Mobile and have never used Verizon, best check with Verizon, but, I have heard Verizon is incompatible with most unlocked phones.
259793
Yes. I used my T-Mobile SIM card without any issues. In the future, I will buy my handset from an independent seller instead of T-Mobile. An easy ROI.
1499466
Yes, I had the exact same situation: activating an unlocked iPhone 5 with an existing tmobile account.I was able to register the SIM card using the tmobile website without issue
1720809
Hello, The one that I ordered *did* come with a SIM card - I don't know if there is a guarantee that all of them will ship with a card, but I think it probably should. The card is the new "micro" size, I believe, so I couldn't just stick my old one into this phone. However, t-mobile makes it super easy to activate the new SIM (or "update" your SIM information into a new card...same phone number and stuff). Search for "activate tmobile sim" on google, and it's like the third link. Here's the link (hopefully Amazon doesn't remove it) - http://support.t-mobile.com/docs/DOC-4677. Hope that helps :)