I bought this pot. When I boil water then simmer rice on low it boils over so I mix it &amp; it does it again. Is this normal or is the pot/lid defective?
43086
Could it be your burner? Or wait a little while after turning the heat down before putting the lid on. Could be pot retains heat better than other brands.
784891
The lid is fixed. I've had mine for over 4 years and removing the water catcher in the back and the steam plug inside the lid lets the unit be cleaned good enough. I wipe the inside of the lid after every use. I let the lid stay open over night and store it with the water catcher and steam plug off the unit. My rice cooker gets used 5-6 times a week (asian family) and we have never had a problem with it working correctly or a bad odor. Hope this helps...
1463404
It is normal. As long as the stoneware absorbs the heat from the outer part and cooks correctly...it is fine. Your lid is fine. All my crockpots are the same. Good to let a little steam out while cooking is occurring. Enjoy your new crock-pot....I love mine.
1416904
I have found tht it takes awhile to get water to boil. It does heat evenly when cooking,. I don't usually còok using high heat.
862865
The center of the rice pot may be warped upwards and may need to be pushed back down! Next time if you are washing it in a sink place it over the drain hole and push it down a little this will give the center electrical contact and weight on the center transducer! Always measure to one knuckle on your index finger for H2O(L) and stir it and let is seam longer. These are simple machines and the digital ones should be avoided as heat and MOSFET circuit technology are not really compatible because of thermal cycling and won't last!!! Bon Apetite!
1355767
my bet is you have oxidation... not uncommon with new items that you dont wash first, or if your water is treated with chemicals that would be a factor too...........filter your water, and clean and sanitize the pot and lid with good water, then try again and you should be fine.
1513304
Most likely is the juices of whatever your cooking mixed in with the water. If the interior surface of the cooker seems intact thats the most common cause. At high preassure this is pretty common.
1998910
You are welcome. They should refund your money because it seems like the rice cooker may be defective. Or they should send you another one. Good luck.
1032951
I had the same issue. I found it to be dangerous with hot boiling water spilling down the pot and onto the table. I exchanged it for another that did the dame thing which I also sent back for a refund. I found it to be a overpriced piece of junk that was poorly designed. The product should be recalled!
2002322
I have had 3 of this same model pot because I love it but have the same problem. HB has been very quick to replace the pot but so far I have found NO solution to the problem. I have to keep a small sponge in the overflow area and change it daily. Seems HB could find a solution.
746861
It sounds as if the top valve isn't functioning properly, but I don't think it would cook at all if this was the case. You'd get an error message. Make sure the seal is seated properly and the valve is venting. I sometimes have to manually lift it. Also, try and not overfill the cooker. If there was a great deal of pressure and steam left in the cooker, it would be difficult to open. Try giving it more time to naturally release or turn the valve to exhaust to quick release. I contacted West Bend with a question and found them very helpful. That may be a question only they can answer. I certainly enjoy my cooker and hope you solve your problem. It's a real time saver. It sounds as if the top valve isn't functioning properly, but I don't think it would cook at all if this was the case. You'd get an error message. Make sure the seal is seated properly and the valve is venting. I sometimes have to manually lift it. Also, try and not overfill the cooker. If there was a great deal of pressure and steam left in the cooker, it would be difficult to open. Try giving it more time to naturally release or turn the valve to exhaust to quick release. I contacted West Bend with a question and found them very helpful. That may be a question only they can answer. I... » Read More It sounds as if the top valve isn't functioning properly, but I don't think it would cook at all if this was the case. You'd get an error message. Make sure the seal is seated properly and the valve is venting. I sometimes have to manually lift it. Also, try and not overfill the cooker. If there was a great deal of pressure and steam left in the cooker, it would be difficult to open. Try giving it more time to naturally release or turn the valve to exhaust to quick release. I contacted West Bend with a question and found them very helpful. That may be a question only they can answer. I certainly enjoy my cooker and hope you solve your problem. It's a real time saver. « Show Less
862860
Mine works great. Are you putting enough water in? I wash my rice 7 times and put a knuckle of water above the rice. Maybe you got a bad one. I'm sure they will exchange it.
2149842
Dear Al,Thank you for your inquiry.We recommend to warm up some water on the stove then remove the pot from stove and put the lid on so it can create a suction and reshape it's self.Thank you for allowing us to be of service to you.Sincerely,Tonia D.
1099249
I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they promptly call me and I have resolved every one of the few problems I have had. I hope I was helpful. I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they... » Read More I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they promptly call me and I have resolved every one of the few problems I have had. I hope I was helpful. « Show Less
1490978
I am wanting one of these pressure cookers and saw your rice question. When I use my rice cooker, you get much better results when you rinse the rice before placing in the cooker. So that might be the case with a pressure cooker. That being said, whenever I make rice on the stovetop I don't measure the water. I fill the pot up like for pasta, add the rice and have it come to a boil. Then I turn it down a notch so it won't boil over, check it in about 20 minutes, and drain in a strainer. Let it drain, rinse with hot water then fluff with fork. It turns out fluffy every time.
1963529
I got this cooker a few years already and this happened to me sometimes. What I do is make sure the yellow button is not up and open the lid. I take and gasket out and reapply it again and put the lid back. It works. I guess somehow when I put the lid on the gasket doesn't fit tight enough so air and steam leak out and takes a long long time to build up the pressure. Good luck!
1657202
I have this coffee pot, I bought last year. It works fantastic and keeps my coffee hot. Are you closing the lid tightly after pouring a cup of coffee? I wonder if the seal on your lid is maybe defective.