How do you clean it???? Mine has a terrible urine odor even after I clean it and it's horrible....
1936852
I have 2 green pads. I wash mine in my washing machine with regular detergent on the sanitize setting. From the washing machine I put in under the bathroom mat so it dries flat.
1936853
Every night when I got home I removed the pads, wiped it down with Nature's Miracle if anything had soaked through, and let it air overnight before puppy had access to it again; I never had a problem with lingering odor. If disinfecting with your preferred cleaner (Lysol, bleach or vinegar) doesn't work, the odor is in the pores of the plastic and it's time to toss it.
1936854
I thoroughly rinse the green mesh and grid using hot water through a handheld shower in the shower stall. After removing the spent pee pad, I wipe down the base using an antiseptic wipe and put in a new pee pad then reassemble. No odor problem and dog uses it religiously. I suppose you could spray the mesh with some kind of pet odor killer if necessary. It is important that you use the Spotty pee pads as they fit the tray perfectly and the plastic bottom prevents urine from leaking into the tray. If you are not, you will have problems.
1936855
I cleaned it by throwing it in the garbage! My puppy kept pulling the grass off, and i couldnt get it clean either
1936856
You have to keep buying replacement grass. This product is not worth the money.
1936857
I usually give it a good soak in the bath with some zoflora and then blast it with the shower to rinse it. Mine is done once a month, Ive never smelt anything unpleasant. Hope this helps.
689338
I have the same problem...I have only been using mine for 5 months and it stinks to high heaven!!!!
1433118
That happened to mine too after I had it for less than a year. The company was very nice and replaced it. They said it failed because I didn't clean it well and often enough. The printed instructions don't do a great job of explaining how to clean it. Look at their website for better instructions.
435527
Mine came with the horrible smell as well. I put it outside to air out for a few days and I put it next to a bag of baking soda to absorb the odor too. After a few months, I've noticed that the smell is no longer present.
1470809
I seem to recall that the filter might need to be cleaned. I don't handle this, my roommate does, But I do notice it it smells from time to time. Run it for a while and check it later.
2165114
I always put mine in a cup of soapy water and let it run for a minute, then rinsed and dried. It always seem to come clean. Hope this helps.
1649984
The inside of mine smelled pretty bad when I first got... I think se hot soapy water will do the trick.
1474797
mine had an odor that disappeared in a few hours. try using some mild soap and water and air dry
1128998
Hello no not sure how to clean it, wish I'd known how to get the plastic smell out of it Mines finally dissipated after months. Mine did come with very vibrant colors though.
321975
I haven't had a problem with cleaning it. I rinse it right after I use it. Try letting it sit in hot water and then spin it
1140993
Before you return it, I would try biting down very hard on it a couple of times and see if things improve.Then I would buy a camelbak, or platapus or just about any other bladder and replace it. I never could get rid of the chemical taste in mine.
1592472
Mine has no smell whatsoever. Just received it last week. Maybe you should send it back!
1249759
After a while if you use your container for other than hot water it does leave an odor. I wash it with hot soapy water and rinse well. I then fill with vinegar and water and I just let it soak over night. This seems to do the trick for me.
1025474
I washed it in my washing machine, let it soak a bit to try to get out the strong rubber odor. Then I let it air dry. It helped a lot!
1493627
Hi April This would be the unit that help eliminate the worst of the urine smells ozone is a great oxidizer. There is some things to know to help you with this problem I have been in the carpet cleaning business for over 40 years. So if you have carpet you should have it cleaned first to remove most of the urine steam truck mount should be your best bet on powerful deep down urine removal. There also is a difference if it is a cat or dog. Cats have a stronger urine then a dog and that is from the kind of food cats eat. Now you should have the purifier in the room with the worst urine odor that will help the odor for migrating to other parts of the house. I also can give you more ideas of thing you can do so if you would like a more personal assessment of your problem just give me a toll free call . 800-868-5534 I do take call just about anytime even on Sundays thanks Lou hope I was of some help.
627624
We are having a hard time with this issue as well. I have tried cleaning it, and it still smells. Parts of it are starting to turn reddish / orange as well, so I am going to stop using it. We have well water, and I'm wondering if that could be the issue?
1099917
Actually Ido not have to clean it as I can use Care Bags that I buy off Amazon - they are kind of pricey but work great - we have suddenly had to put ourselves on a serious budget so I now use Walmart's (Great Value) 8 Gallon Medium Kitchen Bags and insert Equate Panty Liners (2 of them) I buy at Walmart (Moderate - 54 for $8) inside the bag to absorb the urine - seems to work pretty well however I then enclose this bag into a plastic grocery bag before tossing into trash bin. I also use Renusit Air Freshener Super Odor Neutalizer "Pure Breeze" $2 a bottle to clean the air around the bedside commode after cleaning/emptying. I sincerely hope this helps you. Actually Ido not have to clean it as I can use Care Bags that I buy off Amazon - they are kind of pricey but work great - we have suddenly had to put ourselves on a serious budget so I now use Walmart's (Great Value) 8 Gallon Medium Kitchen Bags and insert Equate Panty Liners (2 of them) I buy at Walmart (Moderate - 54 for $8) inside the bag to absorb the urine - seems to work pretty well however I then enclose this bag into a plastic grocery bag before tossing into trash bin. I also use Renusit Air Freshener Super Odor Neutalizer "Pure Breeze" $2 a bottle to clean the air around... » Read More Actually Ido not have to clean it as I can use Care Bags that I buy off Amazon - they are kind of pricey but work great - we have suddenly had to put ourselves on a serious budget so I now use Walmart's (Great Value) 8 Gallon Medium Kitchen Bags and insert Equate Panty Liners (2 of them) I buy at Walmart (Moderate - 54 for $8) inside the bag to absorb the urine - seems to work pretty well however I then enclose this bag into a plastic grocery bag before tossing into trash bin. I also use Renusit Air Freshener Super Odor Neutalizer "Pure Breeze" $2 a bottle to clean the air around the bedside commode after cleaning/emptying. I sincerely hope this helps you. « Show Less