I just received the product. But it is missing its entry keys. Can't open the box. Where are the two entry keys?
1971683
Mine just arrived and the keys were absolutely locked inside the box. The latch rests up against a piece of sheet metal to hold it shut. I applied the universal solution to every situation: Force. Pulled it apart; the metal inside barely deflected; I bent it back. Still, how the heck could this happen?
1971684
Had to do the same thing. Force it open brand new. Does not make a lot of sense to me.
1971685
I am another owner of this product. When I got mine the keys were taped inside the box. The door is a tight fit and I had to pull hard to get it open. Hopefully that is all you will need to do to get to the keys. If not, you will have to contact the manufacturer, I doubt if they monitor these comments.
923013
the keys are there but not number just with pictures on them. hope that helps
207360
There should be a slip of paper included in the box with the microsoft office (student and home edition) product key. Otherwise, ask the store that you made the purchase.
1193115
I did not recieve a key, I dont think there is one. All of the compartments open/lock on eachother
743274
Same problem. Thinking about returning it. That's a product defect, and the video shows the first thing you'll notice in opening the box is the documentation!
537660
Not sure if you can get a new key, but if you press in on the lock the box will open without a key.
761156
when I replaced mine, one of the keys was the screw holes/tabs along the top. If you have 2 or 3. might want to get to that point to take a look before you order.
2161331
Hi, If you can zoom the picture and see you can find a esc key in the place where you expect it to be. I cannot answer by looking at the key board since I had bought it as a gift to someone else. May be if this can help you.
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!
1122610
I came here looking for a solution, thanks to these answers I found my product key printed on the installation disc itself. It was the only place I hadn't looked, as the disc was in my computer when I needed the key.
1870373
I only have one key left and the piece covering the lock button is missing so the chip is exposed, it constantly opens and locks when I hit the button. It looks like I can order a replacement cover for that key, and I want to order an extra key because my other set of keys was stolen. Am I an the right track?
1403761
Wow, both keys:( Sorry, I can't answer that question. Try to get in touch with the company who made the diary. Let them know. Maybe they can send you replacement keys. Good luck.
1377572
it came with nothing, not even an invoice. when you first plug it in the keys on the right post in numbers instead of letters. I had to look this model up to figure it out. Just hold down the FN key and tap the Scrolllock / Numlock option on top right to change it from numbers to letters. so in a way it still has an option to make it numeric 10key which kinda cool. I love it but I wish the F1-F12 buttons weren't so far from the numeric keys as this messes with my gaming but I'll get used to it
567434
If it arrived locked with the keys inside, that would constitute defective product and it should be replaced by Amazon. Mine likewise had the keys and cable inside but was not locked. Possibly it is just closed snugly, so I would put some extra effort into opening it. If that doesn't work, get a new one. Or possibly you're an accomplished burglar and can simply pick the lock open to access the keys...
1503986
There should be a disc inside that has the software to program it to whatever keys you want. Its a small disc and is easily missed inside the packaging.
1582656
The keyboard that was shipped to me has an enter key that is one row "tall" with a |\ key above it (next to the brackets).
764543
Have you contacted the supplier for additional keys. I am not sure what to do in this situation. Good Luck!