I bought a second RS 170 headset to use with my 170 base & transmitter, I installed the batteries turned on power no sound from the new headphones? The other Headset worked fine! Switched Batteries still no sound? I bought a second RS 170 headset to use with my 170 base & transmitter, I installed the batteries turned on power no sound from the new headphones? The other Headset worked fine! Switched... » Read More I bought a second RS 170 headset to use with my 170 base & transmitter, I installed the batteries turned on power no sound from the new headphones? The other Headset worked fine! Switched Batteries still no sound? « Show Less
1971806
A simple answer might be that the batteries are not charged in the new headset. Put them on the charging tower for at least 12 hours,and then try pairing. There were instructions in the manual about how to pair a second set. The base station searches when you turn it on, so after charging, turn on your second set first, then turn on the base station.
1971807
Call the manufacturer. Go to their website and support section. They have a contact phone number. They are very helpful and friendly.
1971808
Very disappoint. Sound is not as aspect and also loss sound sometime. It is very annoying when watch the movie and loss sound/connection.I will trow away soon, and back To Bose (never disappoint, and very impressive)
1971809
I just got the headphone/transmitter set, and an extra RS 170 headset. First I had to pair the extra set to the transmitter, and then the transmitter had to be set into multi-unit mode because it comes in single unit mode. This .pdf manual has all the information: http://en-us.sennheiser.com/downloads/618f0fab7767846059287a477fdb83cf.pdf After a bit of frustration, both headsets now work with the transmitter. I can turn either headset off/on and the pairing remains. I think the only thing that might change that would be if the transmitter was turned off/powered off, which I intend to avoid, or if there was some sort of interference. Anyway, the .pdf manual has all the info, see link above. I just got the headphone/transmitter set, and an extra RS 170 headset. First I had to pair the extra set to the transmitter, and then the transmitter had to be set into multi-unit mode because it comes in single unit mode. This .pdf manual has all the information: http://en-us.sennheiser.com/downloads/618f0fab7767846059287a477fdb83cf.pdf After a bit of frustration, both headsets now work with the transmitter. I can turn either headset off/on and the pairing remains. I think the only thing that might change that would be if the transmitter was turned off/powered off, which I intend to... » Read More I just got the headphone/transmitter set, and an extra RS 170 headset. First I had to pair the extra set to the transmitter, and then the transmitter had to be set into multi-unit mode because it comes in single unit mode. This .pdf manual has all the information: http://en-us.sennheiser.com/downloads/618f0fab7767846059287a477fdb83cf.pdf After a bit of frustration, both headsets now work with the transmitter. I can turn either headset off/on and the pairing remains. I think the only thing that might change that would be if the transmitter was turned off/powered off, which I intend to avoid, or if there was some sort of interference. Anyway, the .pdf manual has all the info, see link above. « Show Less
1971810
I agree with the other two posters, call the technical service and go over it with them. Since I have never bought a second set of headphones I'm not quit sure what the hookup procedure is. You could have defective headphones or there is a simple trick to make them work.Mike
1971811
I am sorry I don't have an immediate answer for you as I don't have time right now to research it. My suggestion is to go to the web site for Sennheiser and look for an instruction manual for our model headset. I seem to recall there being instructions someplace about how to add additonal headsets. At that site you should also find how to contact their support folks to ask you question. Good Luck - sorry I am in a bind for time or I would search for an answer for you.
1971812
I found it easy to setup 2 earphones with the base unit. Simply associate each earphone set with the base unit as though it is the only set you will use. Now, turn everything off. Whenever you wish to use 2 headsets at the same time simply:1. turn on both of the headsets.2. turn on the base unit and wait until you can hear sound from one of the headsets. The other will not be working at this point.3. give the base unit on/off button a short push. after a few seconds the 2nd headset will start.
1468739
Unfortunately, I haven't experienced the 170. But I have owned similarly priced Sony and I can say the 180 is far superior - zero noise, nada. It has the cleanest sound I have heard. I do have a friend with the 170 and I believe it has a surround sound mode but I'm not sure so you may want to check that out. I also am able to add a second headset for the same transmitter on the 180 (perhaps up to four total - I think?), not sure if you can do that with the 170 but worth checking out if it is an issue. The 180 is "open" so you can hear other sounds going on which in my case allows me to hear when my wife is talking to me - haven't decided if that is a positive. Be well. Unfortunately, I haven't experienced the 170. But I have owned similarly priced Sony and I can say the 180 is far superior - zero noise, nada. It has the cleanest sound I have heard. I do have a friend with the 170 and I believe it has a surround sound mode but I'm not sure so you may want to check that out. I also am able to add a second headset for the same transmitter on the 180 (perhaps up to four total - I think?), not sure if you can do that with the 170 but worth checking out if it is an issue. The 180 is "open" so you can hear other sounds going on which in my case allows... » Read More Unfortunately, I haven't experienced the 170. But I have owned similarly priced Sony and I can say the 180 is far superior - zero noise, nada. It has the cleanest sound I have heard. I do have a friend with the 170 and I believe it has a surround sound mode but I'm not sure so you may want to check that out. I also am able to add a second headset for the same transmitter on the 180 (perhaps up to four total - I think?), not sure if you can do that with the 170 but worth checking out if it is an issue. The 180 is "open" so you can hear other sounds going on which in my case allows me to hear when my wife is talking to me - haven't decided if that is a positive. Be well. « Show Less
1849794
I bought a second set of the same headphones and they worked off of the same base. Don't know if that happens all the time but it worked in my case.
473328
I had the same problem with these headphones, one of the pair would work and the other would not. I returned them and finally got two that worked. Unfortunately they won't allow you to return one and keep the other. Both will need to be returned.
2278220
try use mono or stereo headset ... if both didn't works mean ur audio jack has issue ... good luck
1743881
Check your connection. unplug them and re plug them and try to listen for it to snap in place or feel if connects Same issue I had on one of them It didn't conect all the way and make sure they look wired up correctly as your old one if no return for new ones
456743
I don't believe I've had such a problem. Wait; I'm confused. I plug the transmitter into my computer (the headphone jack, I believe) and the receiver into my headphones. Is my computer a power source? My only complaint is there doesn't appear to be any way to change the rechargeable battery, if it wears out, and the company did not respond to my email concerning how to access the battery. They are in Australia.
126310
If you are using multiple ones then they may be interfering with each other....try switching the channels on both the receiving decks and the headsets (each set is on a different channel to match the receiving deck). I use mine at a gym and whenever there is interference this usually clears it up for me.
1326571
I really have no idea why. I have had the same headset for more than a year and have no problems with it. My son also has it, and both work perfect.
873679
Yes, they work fine. Are you not being heard? Or are you the one who can't hear? Might be your controller? Test them on another controller.if not, contact the seller they might be faulty. Thats bad luck...
50388
Mine is not working at all, also. I can't make it produce any sound. Tried to contact harmanKardon.com. No answer from them..
1905704
No clue. The seller contacted me a few days ago and said that they had received a bad batch of headsets. They are sending me a replacement and refunded my money. If the new ones work, I'll be updating my review.
1499043
do you have the cables reversed?what type of headset are you using. Mine works gerat with two different headsets.
1510618
I had the same problem, I had to scrap the clip-on and solely use the headsets. I tried using on lapel, shirt collar, and was not able to pick up any sound. I have used the headsets (with puppeteers) and they work just fine. They work better going from the back of the head instead of over-of-top. Hope that helps.
1159983
No idea. But, I've success when turning off my headset. turn off the transmitter. wait 10 seconds. Turn on the transmitter, blinking red/blue. Turn on headset, listen for the screwy whine that the two recognized each other. Start the music/tv/phone/cd player. Usually works for me. Note: if the cable out of the transmitter has broken and exposed wire, with enough bending this will happen, then you're screwed. Next time you buy one, wrap 1/8 x 2" strips of electrical tape around the base of the cable to keep it from bending so much.
1429960
Mr. Fry I just saw your question but please stay away from this crappy headset. I bought one last week and upon arrival when I tried to turn it on the power switch came off in my hand. I wrote customer care all she could tell me was to try and power it on using the play button and that didn't work. I had to contact Amazon for a refund and it only then customer care wrote me. MY ADVICE STAY AWAY FROM THIS PRODUCT. Don't touch it with a LONG STICK.....
1520244
yea sound is ghosting, just unpair one of the devices. both devices are giving the same sound out.