Has anyone experienced breakage after multiple times using this? I experienced breakage, but I'm not sure if it's THIS product or another i used.
1956243
I have been using the product for 2 years and I have never experienced breakage. I apply the treatment every 10 - 12 weeks.
1956244
No breakage, but like all Keratines products, you can not abuse it, keep the distance 3 to 4 months in between treatment and use a good masque right after and then once a week.
1956245
I have had this done 3x a year at a salon and no issues. I just purchased to try at home.
1956246
The product has been good to me but make sure you don't over use or over saturate. :)
1956247
Yes! Ironically, this just happened to me. Had to cut off a bunch of dead ends.
1359877
I've only had that happen once out of the many times I've used them. I think I put that one in a snack size reclosable plastic bag.
2016077
I usually shake it a bit to get it out. I have found though after time of using it that its quality of use has declined. I am not sure why, but the stuff gets trapped and its not coming out like it did before. Not sure why. I am going to contact Ozeri to replace it. They have great customer service.
1003026
I have not experienced this even though I don't use this product like I once did. I still maintained a descent result and I'm happy with it to this day! Good luck
1166644
I would contact the company and ask them that question. I am a consumer just like you and I have not experienced this problem. So sorry I cannot be of more help to you! Warmly, Andrea
1047431
I have no idea. My suggestion would be to contact the company. I have had since about May and have used it many times with no problem.
1600592
I've only used it once. I experienced the same issue. Haven't checked it out yet.
683987
I cannot honestly answer that question as I have never encountered an issue with this item breaking. I apologize I don't have a more informed answer.
1230331
I've never had this happen. I think your container is defective. I would return it.
1899751
I have only used mine four or five times but haven't had any issues with it. Have you tried contacting Amazon to get your issue sorted out?
1444139
I didn't. I will not be ordering that product ever again. It is just too fragile. If you bought recently then I believe they will either refund you or exchange for a brand new one.
868222
I am sorry to hear your product broke after a few uses. If this product was purchased through our company, please contact us via email and we can assist you further.
219016
I used mine about 10 times and it did the same thing. The guarantee requires you to return it and send a check for five dollars and they will send a new one. I have used them for years but apparently they now have a quality control problem. I decided to throw in the trash.
616099
I only keep this for a backup when I travel. I haven't needed it so far. So I can't really give you the answers you need. No breakage so far.
1452766
Hi. Nope, not that I've noticed. I use this a few times a month and no problems so far.
1808453
This didn't happen to me, so I would assume that it is not normal and is the result of a manufacturing defect. If you bought it on Amazon it's easy to get a return authorization, order a replacement, use the questionable unit until the replacement arrives and then send it back. I would do that simply because it might keep coming apart in the future and at that point you wouldn't be able to return.
252340
I purchased this item about two years ago and use it at least weekly. I have had no issues. Sounds like you may have a defective item.