I have a broken large tripod in my kit. How do I get it replaced without sending the entire kit back?
1968989
Hi, thanks for your question. Since this is a post order query, please contact the seller you purchased the item from directly. First go to your order in your account and then click the yellow "Contact Seller" button. Then select the topic most related to the reason you're contacting them from the drop-down menu. I hope this helps!
192716
it comes with an specific tripod, you will not be able to user another one.
227344
A repair kit came with it. If you don't have it I'm sure the company will send you one.
669081
You can send it to Mag Instruments for repair. Another answerer has provided the phone number.
1813261
No idea what screw you are referring to. Suggestion: take tripod to any hardware store and find the replacement that fits - this isn't high-level thinking dude, make an effort.
614975
If it arrived broken, you should be able to get a replacement through where you bought it at no charge. It was not your fault and should be made right.
309248
I had the same problem (Failure of the clamp) and just bought another tripod.
508549
I too am missing the boom arm attachment and the counterweight! I have no way to attach the boom arm to the large tripod! Is there a way to ask for missing pieces to be replaced?
1294773
Sorry I don't have any suggestions for replacement parts. Since the strap was broken when you received the shipment, you're probably better off just returning the entire thing to Amazon for a full refund, then ordering a new gravity bar kit.
363163
You have to call them up and ask for them. But take my advise and tell them you bought the kit but they were missing when you bought them!
665221
Contact the company. I had a packaging issue with my mount and they were super in fixing the problem. When you contct the company, they will have someone call you back. Quick response.
2245450
the only think i know is to send talk to company and send it to them. it is worth it, it comes back fixed and sharp, i have never broken one myself. But yeah, if you should be able to send it to the company
539461
The best way to get such info is to consult the manufacturer's website. http://www.velbon.biz/ or use their contact form. http://www.velbon.biz/faq/form.html. It appears to be a Japanese company. The tripod I bought it for was an oldie. Checking first is indeed a good idea. (big grin) If you have a friend with a hobby machine shop, he can run you up one out of aluminum and glued on rubber strips in about half an hour. That way, you KNOW it fits yours.
1742522
I would contact Fancier Studio on their website. Since amazon probably won't replace the broken ones without returning the whole kit.
2130778
http://www.ebay.com/itm/Sunpak-620-U4STM-CPG-Tripod-Brand-New-/360578477743?_trksid=p3284.m263&_trkparms=algo%3DSIC%26its%3DI%26itu%3DUCI%252BUA%252BP%252BFICS%252BUFI%252BIIUM%26otn%3D1%26pmod%3D190784437299%26ps%3D54
1081778
I couldn't attach it and sent it back. There's another style cane that has a tripod already attached - I can't remember the name of it but I bought it here.
1002070
Contact the maker "J. B. Camera designs" he has some 'beta' screws that will solve your problem. I contacted him, he asked for my mailing address and sent me two replacement screws. Works great on a tripod now. Hamish