why my brand new device has been charging for 5 hours and still will not work.
1940375
There are several possibilities: It may be faulty, 1. It needs a full day's charge the first time, 2. My device recharges constantly between uses, and I use it twice a day. It only works and turns on when pressed against the skin for several seconds after you press the 'on' button, 3. You cannot see the lights on when the device is not pressed against something for a consistent period of time. And you have to wait a second or two after turning it on before the lights go on, even when pressed against the skin. Try reading the instructions really thoroughly, as there could be other reasons.
1110462
I'm sorry to hear that. Mine seems to be working fine. I've used mine for more than 6 minutes. Make sure it is fully charged before using it.
1383211
Check the charging light is on, if it is you may have got a dud! It should work
632306
I agree with the other two answers, I had to charge mine for a few hours with USB cable provided before it would work.
1747261
Probably a bad connection at the charge port. Send it back to the manufacturer. They will fix it for you.
1012284
Mine did the same and after leaving it to charge for half hour, it worked! If not, contact seller asap and they will ship a new one same day. That's what I loved about this seller.
906931
Could be a lot of things. Most likely, if you have the original charger, it can not be working properly as well. Replace it with one that has a good rating.
299882
Take the battery out for five minutes. Pres and hold the power button for 30seconds and but the battery back in. Turn the device back on and it should began to power up and charge.
991680
Sorry you had such a bad experience. Mine works very well. If it is not the charger, perhaps you could send it back. Good Luck.
1439041
Yes, I think you might have a problem. I have purchased 2, and both actually charged up with in an hour. Make sure the device you had it plugged into, to charge, didn't go to sleep, and stop charging.
2154386
It takes mine a full night to get close to full. About 11 or 12 hours will charge it 100%. Try using a different charger and cable and charging it again. If it charges correctly with the new charger, replace your charger. If it still doesn't, replace the Lumsing.
1028889
It takes about an hour also to charge your device, be sure to press the white buttum to activate the charge!If it doesn't work after an hour, you should suspect you may got a defect adapter, replace a new adapter and see the result!
1800618
I would return this product to the supplier. If it is not recognized and does not charge, it is useless. Amazon's guarantee should solve your problem.
456039
I suggest that you contact the seller and let them know that you have a defective device. I did this and they emailed me a shipping label and returned my money. Mine would only charge my phone 10% then it died.
81511
I would call the manufacturer. It sounds like something is wrong with the unit. Mine worked immediately with no issues, and I did NOT charge it before use....just plugged it right in and it worked. Sorry!!
1799745
Hello, I just plugged the computer in with the new battery and let it charge for at least 24 hours. It works fine!
1848494
Firstly I would ask if you have gone through the correct power up procedure, pressing and holding the main button till the blue light comes on (or for couple seconds more and the blu/red light comes on seeking a pairing) assuming you have tried this I would then check that the USB source actually outputs power (or enough power to charge the device) try this by lugging say an iPhone charger in and seeing if it sends charge to the phone. If this has all been tried then my next step would be to return it to the seller for replacement/refund. Unlikely as you have had it for at least 50 days but worth a try. Lastly if no refund or replacement was offered I would purchase another one as I do rate this device very highly for what I need it for (see my review). Hope this helps. P. G.