I am unsure what is wrong with my set. I have plugged it in, and nothing is happening. It is not on mute and I have checked to ensure that the device was not disabled in the sounds area of control panel. Please help! I am unsure what is wrong with my set. I have plugged it in, and nothing is happening. It is not on mute and I have checked to ensure that the device was not disabled in the sounds area of control... » Read More I am unsure what is wrong with my set. I have plugged it in, and nothing is happening. It is not on mute and I have checked to ensure that the device was not disabled in the sounds area of control panel. Please help! « Show Less
1959059
I used mine to watch TV at night and they worked fine. If you're trying to plug into a computer? I have NO clue how to make them work, maybe they are defective? I wish I could be more help. Good Luck! :)
1694303
The only other thing I would check are the volume knobs on the side of the earpieces. If that doesn't work then I think you may have a faulty pair.
1754402
Sounds like a faulty set. We don't have this problem. Sorry, call the company?
1182480
I didn't get any noises, all I did it was to follow the guide up. I think might be the connection behind the amplifier and/or the distance between speaker and amplifier.
983905
did you flip the adjustment switch on the bottom or check to see if you muted the sound. I have not tried the device on my computer but I use it on my tv. hope this helps
2224110
Because its broken. It should be nearly silent. Send it in for a replacement.
1664218
Im also having the same problem. When I remove the headset, my speakers audio dont work anymore.
128885
If that volume control is responding well, as you described, most likely there is another volume control that is muted or turned down on your computer. Try clicking on the speaker icon in the bottom right corner of your screen and try adjusting it. Hope that helps.Jim
1925337
I don't have that problem! Maybe the sound software needs updating? or headphones defective?
2003575
Sounds like it could be broken. There is not a mute feature on the device that I'm aware of. Have you tried connecting different Bluetooth devices to it? Sometimes (with other receivers) there can be problems with the Bluetooth pairing.
897166
Sounds like a malfunction. Mine is completely silent. I would send it back.
183757
I had the same issue. It's preset for surround sound. If you change the # of speakers in output you will get sound. It's in the manual. (You can also google the manual)
1089783
Not here. I would unplug it and see if it still happens and if it doesnt, I would assume its something to do with the volume dial.
225086
I am having the same problem (I hadn't noticed the volume level though). Anyone have any ideas?
1243966
Usually, plugging something into the headphone jack turns off the speakers. Would make much sense otherwise, right? Test it on your TV with any mini-jack headphones/earbuds.
1615947
I don't think that's normal. Mine makes no sound at all. You should contact the seller and ask for a replacement. Do not leave it plugged in. It could be a fire hazard. Be safe.
1867961
There's a red and a white colored set of audio connectors that go from the base to your audio system. Check to see that they are both plugged in solidly (you can pull them out and reinsert). I also discovered that the further away from the base I sat, the easier it was to start losing the sound track, which might sound like one side or the other is missing.
1055273
When I had it, it made no sound when you turned it on. I didn't see an option for that, but I didn't look either.