I haven't been able to get the lid to seal well (especially the back side by the heating element), does anyone have a suggestion to remedy that?
1958744
It doesn't fit easily. I place the notched area on first then press the front edge of the lid into place. This works ok for me. Hope this helps
1958745
Is is possible the heating element is not seated properly? I would recommend making sure the heating element is inserted correctly (the upper piece should be sitting flat on the tank) and then place the cover on top. The cover is not tight fitting, but it does meet the top and sit "flat." Thank you.
486144
Yes. I believe it is condensation from the lid. I didn't realize that there was water in the heating element area until I had water on my counter top. If you have a solution, let me know.
711152
I had the same problem. Not sure why they haven't fixed the problem. I read that if you set another lid (flat part) over the one you want sealed, then seal them, it seals the bottom one. Then just remove the one on top. Not sure why it works but it does. Sometimes I have to do it several times though. Hope it helps! Have fun sealing. ;)
1972447
This happens with ours sometimes too. I just unscrew the lid and retighten it, seems to help.
209747
Not really sure, but maybe there is too much of a vacuum. Try popping the sipper seal a few times and then screwing off the lid.
1713899
That was difficult for me too. I tried the "push button" method like with metal lids but that didn't work so well. After the jars had cooled off, (a couple of hours) I lightly pulled on the lid. there were a couple of lids that seemed sealed but when I was putting them away, the lid came off. I really didn't have any more failed seals than with the metal lids, just harder to tell.
62190
is the lid on tightly??? see if it comes off, rinse dry and replace. see if that makes a difference.
1611629
I've not had that problem with this stainless steel steamer. With an older aluminum one, I found that if I rotated the pans I would get a better seal and the steam would stay inside, where it really needs to be. I'd contact the manufacturer (you've probably already done this) since the fit must be defective. Also, there are several canning sites--one in Georgia, one with Oregon State University and another through Utah State University Extension that may have some advice for you. You could create a better seal with some kind of a rubber ring, but that would be a bothersome fix.
2073679
Sorry, wish I could be more help. Mine was an older model as well and it was trial & error. I did find that as long as you go with the same brand as your cooker, odds are you'll get a seal if it fits the lid. Be sure to take gasket out when not in use and store separate from lid
1804763
Turn the knob on the front of the unit to the right to the highest setting (8). The unit should heat up and stay on for longer. Adjust to your sealing needs downward from that highest setting. If you have already done this and the unit does not heat up, then I would call the mfg and or Amazon for a replacement under warranty. Hope that helps.
816728
Try putting some olive oil around the gasket THEN put it on and put the lid on. that ought to solve the problem.
355270
Either the cooker is defective or the lid is not sealing properly. As you are placing the lid on and turning to lock it, press down in the center of the lid lightly to seal it more firmly.Also, make sure the jiggler is not stopped up. I always run water thru mine to make sure it is not clogged, especially if you cook rice, potatoes or starchy foods. After each use of your cooker, wash it well, including the rubber seal, oil the rubber seal with olive or canola oil and place it in the pot, not back into the lid, for storage. Hope this helps.
1601796
When the steam is building i do like the instructions suggest and turn a upside down spoon over and press the the three hole rubber round small gasket on the lid for a couple of seconds . That takes care of that problem.
2155976
YES, I CALLED !!! Place 2 of the flat lids on till sealed then remove the top one and you will have a tight seal.I wanted it for that reason, and was down to the last ok to buy it She I saw your question and the answers you were getting. I STOPPED RIGHT THERE, AND CALLED. I have bought mine.
1173378
That's odd - I'd say let it cool down completely, but I haven't had to do that so it shouldn't be an issue. Did you release all the pressure from the tank? Maybe have someone hold the release button while you try getting the lid to budge?
2149841
Yeah, we had that same issue. We tried several different approaches and currently have it 'curled' in the opposite direction and have a large rubber band holding it. Hopefully this will finally make the large lid useful.
1334462
Same thing happened to me on the large one, my husband is very handy and he took the lid apart and there was a wire that got disconnected, he was able to fix it, if it wasnt for him than it would still not be working. If you filled out the product registration than you can contact the company and they will replace it.