Does anybody have a problem with the base of the decanter breaking? Anyone else having this issue?
655085
they have a new base now, I just called them about my THIRD one that broke at the base (collar). Mr Coffee has been very good about sending me replacements -- the first time they sent me a whole new machine because they had no replacement decanters in stock. this time they are sending me a new decanter, which the lady told me are new and should solve the problem Here's hoping!! I love my frappe machine!
1091578
I haven't had any issues with mine, knock on wood. However, I know you can contact the company directly and they should replace it or at least be able to point you in the right direction.
336531
You may want to contact the manufacturer and ask what they suggest. It is worth it as I find it a GREAT wine cooler and have enjoyed it. Perhaps it was defective or damaged during shipment as well. I would exchange it out if the suggested solutions above do not work.
66802
I had the same issue as well. It seems pretty sturdy as I've used it many times without problems.
1248737
I've had mine for a few months and have used it a lot...sometimes I put too much in, but I've not noticed any gouging. Doesn't it have a 10 year guarantee? AS long as it still works and it's just looks, I personally wouldn't worry until it looks like it might actually be breaking apart. I guess it's just a bid DUNNO from me
272455
We had a similar problem. We solved it by removing the six small screws at the back of the unit, carefully separating the two parts, dislodging the cork, and then reassembling the unit. Hope this helps you.
1600756
I would contact Leifheit company & explain that it cracked on 2nd use & ask then for a replacement base you can find them by doing a google search then click on the contact that's where you can explain your problem. That's the only way I know of to get one, good luck. Rose
1072906
I'm so glad that you posted this. I'm having the same experience. The equipment looks the same. Nothing has happened to it, but it no longer froths.
1068248
Mine broke and I contacted Cuisanart and they replaced it but now the second one broke too. I do the same thing and put a heavy can on top when popping. Definitely a flaw in the design!
545415
I have one that I love but haven't had problems. Have you contacted the people you purchased this from? They may be able to help.
1891379
I have had mine for 2 years and use it daily I never have had a problem I have heard others say that thy break. the only fix is to buy a new one and do not apply a lot of pressure unnecessarily. You can buy a commercial grade one but costs a lot more worth it . if you do a lot of juicing.
555927
I just purchased the B70 and the Ekobrew cups... I have 'No' problems with seating, closing nor brewing. I'm not sure why some people are having problems, other than a manufacturing problem. Make sure there are no little plastic nubs left behind from clean-up after the molding process.
1061468
Thank you M Rodriguez! I couldn't get the lid to shut with my Ecobrew filters and then I read your post and gave it one more try. Lets just hope it doesn't break the lid. So far so good. Thank you!
2087843
I didnt have any issues with mine, however, sometimes the finish is thicker at the end of the bars, make sure this isnt the issue.
1170806
I've used this product about 6-8 times so far and absolutly love it. I seek out things to pressure can. As long as the little arrow on the lid lines up when I twist it closed, I have no issues at all. Sounds like something is defective and I would try to return it if you still can.
366402
I've never had a problem with mine. I liked it so much that I bought another one. Make sure you have it together tight.
1872773
I'm convinced that there are a bad batch of these out there (and may be why Amazon has the product suspended right now). I own other Chef's planet pourers and there is no need to do this as the ground glass fitting should hold fine. I just got 2 of the 8oz models and one is perfect but the other one the pourer does not fit correctly. There must be a defect in manufacturing or they are shipping the tip from the wrong size unit.