Leaking So I finally get my steam mop after waiting 2 1/2 months, submitting a bad review, and threatening to apply for a refund. So my husband put it together and I excitedly filled the water tank and put it on the mop handle. And it started leaking. I don't mean just a few drops of water. It was streaming down the handle onto the floor. Has anyone else had this problem and did you find a solution? Leaking So I finally get my steam mop after waiting 2 1/2 months, submitting a bad review, and threatening to apply for a refund. So my husband put it together and I excitedly filled the water... » Read More Leaking So I finally get my steam mop after waiting 2 1/2 months, submitting a bad review, and threatening to apply for a refund. So my husband put it together and I excitedly filled the water tank and put it on the mop handle. And it started leaking. I don't mean just a few drops of water. It was streaming down the handle onto the floor. Has anyone else had this problem and did you find a solution? « Show Less
1968095
Yes, the seals were in place and the cap was on as tight as we could get it. I've actually returned the mop as of today. I don't think it's worth the hassle. But thanks for your post.
1968096
Yes, mine leaks terribly (about half the tank worth) too if I'm not OVERLY cautious when I attach the tank to the handle. Even when I AM careful, it ALWAYS leaks a little. This is the new and improved version??? At least the Steamfast (which I compared to the Steamboy in my review) doesnt leak.
11305
I haven't had any problems with my Steamboy leaking, I've been using for a month now. I noticed that two black seals are supposed to be on the cap (extras were included attached to the instruction manual.) I would check to see if they are on and the cap is screwed on tightly. Sounds like you both got a defective product and I would return them.
329160
I have had a the same thing happen, only mine didn't happen until several months after use. I'm not sure if this is the right thing to do, but I just "pop" it down with my hand kind of hard and it starts. As Scott said, it started doing that after I didn't get it sealed and it leaked. So I am guessing that there is just some "gunk" in there causing it to stick. If you wouldn't mind, please post what you find out from customer service. I am still able to use mine, but it continues to stick occasionally.
1933832
DO YOU Have the steam and vac? I agree it junk. I have since purchased a Shark steam mop only and it works fine. Amazon only A part of the purchasing process. They don't actually the Shark. Ask to return it for a refund and if it is still in warranty they may help you get your money back. Were you using only distilled water in it?
2169331
I haven't had this problem. Have you tried tightening it to see if that helps? I remember at least one other reviewer had the same problem. Once he/she tightened it, it no longer leaked. Hope that helps
1930411
Excess water could mean you are overfilling the tank. This has happened with another brand of steam mop I have had.
1979408
As with other posters, we've never had an issue with ours leaking and have been using it for many years. Sounds like a defect, or like it may have been cracked by dropping/dishwasher/etc.
812521
Gerald...I'm so sorry about not seeing this. We did a complete overall of our PC and had issues retrieving our mail and getting it right. Unfortunately I cannot help because after I bought the paint we took a hard look athe situation and long term and then bit the bullet having it all torn out and a standup shower put in. Several years back we had the tub professional painted and looked good until the rust around the drain appeared. We had a really bad leak under that let out a lot of water under the crawl space as well. So we just didn't want to risk anything and went with a Stand Up Shower System. Gerald...I'm so sorry about not seeing this. We did a complete overall of our PC and had issues retrieving our mail and getting it right. Unfortunately I cannot help because after I bought the paint we took a hard look athe situation and long term and then bit the bullet having it all torn out and a standup shower put in. Several years back we had the tub professional painted and looked good until the rust around the drain appeared. We had a really bad leak under that let out a lot of water under the crawl space as well. So we just didn't want to risk anything and went with a Stand Up... » Read More Gerald...I'm so sorry about not seeing this. We did a complete overall of our PC and had issues retrieving our mail and getting it right. Unfortunately I cannot help because after I bought the paint we took a hard look athe situation and long term and then bit the bullet having it all torn out and a standup shower put in. Several years back we had the tub professional painted and looked good until the rust around the drain appeared. We had a really bad leak under that let out a lot of water under the crawl space as well. So we just didn't want to risk anything and went with a Stand Up Shower System. « Show Less
1849585
Mine has been doing the same thing. I just bought it this week. The floor is soaked underneath. It looks like the steam comes and out and goes right down to the rug, no matter which way I position it. I'm taking it back to target.
1458093
I believe you've got a defective one as I did. Mine did not produce any steam. If I were you, I would return it right away. Give it a 1 worst rating as I did.
1170805
Did you put the fine film of oil on the lid? I originally missed that on my AA. I have only gotten a slight steam leak once or twice, but it seemed to stop when I got up to pressure. Sorry I can't help more.
107754
Greetings from GoVacuum, We are a very large distributor for this product, and I do get this questions very frequently. I have called Reliable and asked them about why the machine still leaves the floor wet. What they told me was that there is no need to continuously hold the steam trigger down while you are mopping your floors. They tell me that once the pad is wet, the pad will already be hot from the steam, and you should use the steam sparingly. I have tried this techniqe and found that the machine will still clean very well without be trigger happy, and leaves the floors substantially dryer when I'm finished. The best technique I found is to pull the trigger, let the steam accumulate on the pad for approximately 30 seconds, and then begin mopping. I can usually mop a 25 square foot section before I have to release more steam.
1954760
I bought mine last year and have had no trouble. I love my mop. They are a little tricky to get on the handle, though, but they worked very well.
1846895
It sounds like you may have a clogging issue. Try inserting a different bottle to see if it is the bottle first. If it still doesn't spray you may have a defective mop. I haven't had that issue...yet. Like others have said too...it has to be pushed down all the way.
937400
The only water I get is when I turn off the steam. The left over steam dumps into the bottom tray. No problems since I bought it 6 months ago. Just have to make sure you clean it and take care. A lot of the problems I've seen people posting could be cured by preventative maintenance.
722102
I've had the same issue, sprung a leak right at the end of mine 3 months after purchase. I have emailed amazon through Contact Us and Other Issue (regarding refund or return) after selecting my order and Problem with my Order and amazon refunded my cost within a couple hours and offered me free 1 day shipping if I ordered the item and sent them my new order number (they would refund the shipping post-payment). I never had to send anything in.
763101
When you pump (push in and pull out) the handle, it should steam. If it doesn't, then it's not working correctly.
1534111
From my short experience yes I did wait. First I unplugged the unit, than pressed the trigger (sprayer) to make sure all remaining steam came out of the unit before removing the pressure locking safety cap which is where you refill the unit with water. The unit heats up very quickly and I find the steam (water) last a very fair amount of time. I multi task and get distracted as I work, so that maybe why I am satisfied with the time between refills. By all means use great care wit steam under pressure. Always unplug before any refills.And after unplugging keep pressing the control trigger to let all remaining steam out. Stay safe. This is a great little machine. From my short experience yes I did wait. First I unplugged the unit, than pressed the trigger (sprayer) to make sure all remaining steam came out of the unit before removing the pressure locking safety cap which is where you refill the unit with water. The unit heats up very quickly and I find the steam (water) last a very fair amount of time. I multi task and get distracted as I work, so that maybe why I am satisfied with the time between refills. By all means use great care wit steam under pressure. Always unplug before any refills.And after unplugging keep pressing the control... » Read More From my short experience yes I did wait. First I unplugged the unit, than pressed the trigger (sprayer) to make sure all remaining steam came out of the unit before removing the pressure locking safety cap which is where you refill the unit with water. The unit heats up very quickly and I find the steam (water) last a very fair amount of time. I multi task and get distracted as I work, so that maybe why I am satisfied with the time between refills. By all means use great care wit steam under pressure. Always unplug before any refills.And after unplugging keep pressing the control trigger to let all remaining steam out. Stay safe. This is a great little machine. « Show Less