I bought 4 of these for Christmas. My son is the first to use one. It keeps shutting down on him. Every two minutes or less. What do we do?
1945110
I had the same problem at first it work great then it started to shut down it was like that for a couple of days then all of a sudden it work again try master reset on it and make shore your wifi is good in my eyes i wish i got one from the store instead i dont realy like it but the price was good so thats why i got it good luck
1945111
Try putting it on the charger. If you can get it to stay on do a factory reset on it
1945112
Well u have to do a system shutdown and that will help it was a system crash what I heard from the company
1945113
Well I hope I could help but to be frank, my has never given me such problem since I bought it. It has lasted for some months now and it is still up and running as if it is still new. you need check to see if virus isn't in the system
1468821
We bought a new one because that's what ours was doing...dropping food every few seconds. Changed back up batteries (we use AC also) and turned it off for a couple of days. ...then it started working...don't know why. Kept the new one. ..just in case.
253604
Try different chargers. If it is all the way exhausted, plug it in and wait 20 minutes or so. Sometimes it doesn't respond for a while, until it has a little bit of charge. Good luck.
1439196
I have gone through three of them. They appear to have an issue with them. Mine lasted one month to nine months? Less than a year. Means they were bad from manufactures build date. Contact Velocity. They may be able to assist you. I smashed my third one three days ago. Made a funny humming noise and wouldn't shut off. All were famous for always freezing up sometimes for days up to weeks before it unfreeze. Good luck! We were sold defective items I suspect. By the manufacture.
1067456
My son just received this for Christmas, and on day two he had this same problem. We tried the suggestions made here, but that didn't resolve the issue. I called the customer support number listed on the instruction sheet for Hobbico 1-217-398-8970. The rep said they have had units with this issue and quickly offered to send him a new one.
381144
There is a timer on the unit. Make sure it has been turned off. If it isn't it will shut off before it reaches 50.... I know you said it runs longer and still doesn't drop down to 50. Make sure you read instructions and check all settings. I had this problem in the beginning... I had to read the booklet again.... Hope this helps Mine works great
1907515
My little boys did the same thing. We found if you will leave it pluged up for five or so minutes before turning it on to play while pluged in this doesn't happen. Hope this helps. It worked for us.
1256142
If your product doesnt work, email who you got it from request a replacement or total refund including shipping and handeling. We are going to be buying a bigger one our boys love ours so really hope yours gets to working or you try a new one!
2243374
It is best of only one person speaks (my grandkids) always try to talk at the same time and tick R2 off. So in a quiet room, say "Hey R2," pause, he beeps, then say "reset system". He beeps again (unless he is in a mood). He loves to be told "I love you R2", but always after you get his attention with "Hey R2" and the pause for him to respond is important. Otherwise, I would maybe remove all of the batteries, wait a few minutes, then put them back in and start over. Good luck and let me know if you any other questions.
161242
We have the same problem!!!How frustrating!!! This is the one toy my daughter really wanted for Christmas and it's not working!!Can't register the code nor will they send me the confirmation email!
937697
My daughter's works just fine. That one May have a defect. I'd send that one back.
879178
I bought this for my son, so I checked with him. He said his is working fine, and the only time it stopped working was when he needed to replace the battery on the inside unit. He replaced the battery, and it's working great again. Sorry I can't be of more help.
1527729
It shuts down after 10 minutes of non-use, I suppose to save on battery. I'm not fond of this feature, personally. If it shuts down sooner or while in use, then try to re-pair.
322340
We have never had a problem with this. Maybe try to unplug and re start? We only use it on our iPhone 4 and it seems to work well. Sorry.
844898
I would check that it hasnt been left on by accident, running down the batteries. My kids did this and it also became influenced by other electronics (my son's remote car and truck). So try new batteries and a different location in the house. If that doesn't fix problem, I would ask for replacement. Hope info is helpful.
791982
I am so sorry Cynthia,i can't help you because i bought rhis for my son and he has been very disappointed also. He said he has to run it all night to keep it working. He has a newborn and wanted to monitor his daughter as needed but the screen keeps going black. Im embarrassed to have bought it even though my son is pretty tech savvy, i think he's embarrassed also. So sorry again. I will forward your problem to him and see what suggestions he has. Talk soon. Mary
1233423
I purchased the tablet for my 3yr old and she likes it, but it will shut down in the middle of her games. I guess it's good that she's only three. I really want to return it for a kindle fire, but she's only three so I'm gonna try to deal with it.