Vapor coming out the bottom? I just set up the elephant one last night. I assembled it correctly (or so i hope). The vapor is pooling at the top but not at the force i expected so therefore it's not coming out it's trunk. Also, there is more vapor coming out the bottom. Is it normal? Or maybe i assembled it wrong? Vapor coming out the bottom? I just set up the elephant one last night. I assembled it correctly (or so i hope). The vapor is pooling at the top but not at the force i expected so therefore... » Read More Vapor coming out the bottom? I just set up the elephant one last night. I assembled it correctly (or so i hope). The vapor is pooling at the top but not at the force i expected so therefore it's not coming out it's trunk. Also, there is more vapor coming out the bottom. Is it normal? Or maybe i assembled it wrong? « Show Less
18611
I have same problem. What can we do to solve it, I tried to find the manual with no success.
643686
I just assembled mine and tried it as well, the vapor is coming out the bottom, I tried the wiggle technique, but still no help. I emailed the company but guess I won't hear back until Monday.
643687
The internal fan is broken, same with mine. Opened it up and its a cheap computer fan. I replaced it for 4 dollars at a computer store and it works. If you're under warranty, send it back or take the risk and replace the fan.Good luck
643688
This happened to me too, but in my case I just wiggled the tank so that more water pours into the lower reservoir and the mist stopped coming out the sides.
643689
The same thing is happening to me. I noticed since last night that the fan inside the unit is not working. The vapors just collect at the bottom of the base and stay there. Guess have to open the whole unit and order the kind of computer fan currently used inside that unit.
310689
Not to sound like captain obvious or anything but perhaps you are putting in to much water? I would play with the levels a bit. I fill it to just below the line and mine come out great every time. It takes some experimenting but is worth it once you get it down. Good luck
250246
Mine fully inflates. Didn't notice anything on the ends to show that it is not the same as the rest of the unit. I do blow a few breaths in to it though. Might be a bad unit.
1606608
Hmmm. Strange. Can you give me a little bit more info. I'm not sure what you mean by air coming out the side. Terry.cobb@gmail.com
921293
I also thought that mine was broken ad well after a short amount of time. mine doesn't seem to work if I fill it past the 300 ml line. I would suggest trying filling half. Thats how I get mine to produce the mist.
636094
Based on my experience with the product, I suspect that the review you reference was done by someone who either had a defective unit (I don't know how good their quality control is, or who didn't ensure that the seal was tight before starting smoking. Mine arrives with a fairly loose fit between the lid and the pan, but I followed the instructions in the instruction manual and I haven't had any problems with too much smoke escaping. Some escapes, certainly, but not enough to result in anything more than a slight smell of smoke (which I don't mind). Keeping a window open nearby (if your local weather allows it) should eliminate that problem entirely. Based on my experience with the product, I suspect that the review you reference was done by someone who either had a defective unit (I don't know how good their quality control is, or who didn't ensure that the seal was tight before starting smoking. Mine arrives with a fairly loose fit between the lid and the pan, but I followed the instructions in the instruction manual and I haven't had any problems with too much smoke escaping. Some escapes, certainly, but not enough to result in anything more than a slight smell of smoke (which I don't mind). Keeping a window open nearby (if your... » Read More Based on my experience with the product, I suspect that the review you reference was done by someone who either had a defective unit (I don't know how good their quality control is, or who didn't ensure that the seal was tight before starting smoking. Mine arrives with a fairly loose fit between the lid and the pan, but I followed the instructions in the instruction manual and I haven't had any problems with too much smoke escaping. Some escapes, certainly, but not enough to result in anything more than a slight smell of smoke (which I don't mind). Keeping a window open nearby (if your local weather allows it) should eliminate that problem entirely. « Show Less
1938431
Great question! I actually had to plug in mine and check it out. To answer your question there should be air coming out UNDER the canister. Perhap the air is blowing, "reflecting," around the actual canister. Gabe, I don't think I'd worry about it unless the amount of air is a lot. Then we may be looking at an actual leak in the vacuum tubing.Have a great New Year. My best, bob
1142174
Suprised it was damaged!! Mine was packed like a very well! As for the temp? I had that problem yesterday. Smoked a pork roast. Fired up just fine and was running too hot 250! Had both burners on low and both dampers open all the way. So, I turned the valve back on the propane tank. Next think I know the temp is at 150 and when I turn it up the temp will not increase. I shut everything down. Opened the valve on the propane tank all the way and restarted it. Worked fine after that. The propane regulators are very cheap now days and seem to have some issues. I have only used it 3 times and here are some suggestions. Keep what you are smoking if it is a small amount at the same level as the temp gauge. Only use 1 burner at a time. Why? When the 1st one burns out of wood chips you start the other. Then you can change out the chips and it is not hot. Wrap the pans in tin foil! They stay nice and it is an easy clean up when you are done. I am also looking into getting a very thin fire proof seal for the door. It is metal against metal and leaks some smoke. May not be worth the cost but a thought. Also..Make sure you burn it off!! Do it slow and work the vents and the doors as it heats up! They will stick! Hope this helps! Going to do a big turkey this weekend?! Yikes!!!
917946
that has not happened here with mine. Every item has come out perfect. I'm thinking you have a defective one that does not heat up enough.Oh Dear, now that is a hassle.
1609694
I think you have a faulty humidifier. Mind did the same thing. So I emptied it and started all over. I did not leak again but the vapor did not come out of the top funnel, it came out of the seam in the bottom of the humidifier. I returned the item.
91532
I am not sure, but I am having a similar problem also mattres has been fine in every way holding air and firm, but in the past two days it keeps looking air similar to yours leaking on one side and eventually goes down completely. Guess we both need to figure it out unfortunately cause I really like it a lot.
1391170
Do you hear the motor speed drop as well? And are you running the hot air rework at the same time. It did it to me the other night I had the iron, rework wand, and the smoke absorber on all at the same time. And when the heating element kicked in my air would drop. Then come back when the iron turned off, then start again when the iron needed to heat. Did you remove the red plug from the bottom? And if that fails crack it open and see if any lines are loose, or cracked. If all else fails write me back and I'll help ya more if I can.-patrick
957701
we went thru everything. finally retbloc which urned it to the company and reported the lurex was installed incorrectly which blocked the exhaust port. the net was also full. these two items contributed to the igniter not receiving ample airflow. since the weather has turned chilly, we haven't set it up to see if that resolved the problem.
1810122
Sound like ignitor is not creating any spark for the butane to light. I would consider returning it.
69285
I recall it was rather mis-shapen when i got it but needed some time to breathe before it took on it's proper shape. The packaging should tell you how long to let it air out. If it is still mis-shapen I would contact them. It's also possible they made some modifications. The one i bought tends to sink you into the middle so perhaps they have created modifications.
1952425
I noticed that happening to mine and upon closer inspection I saw vapor coming out of the bottom of the "face" plate. I wiggled the face around until I seemed to get a good fit and it hasn't happened since then. That was about a week ago.
219832
Yes, we have experienced a few times that we were not able to light it. It seems to be similar to our Bar-b-que in terms of our inability to light it up. Which usually points to one of two things: either bad lighters or bad operator. I'm afraid it may be more of the latter! I know it's frustrating but we keep a lighter near the unit in case it doesn't light.