I bought a new unit, replaced the batteries and pressed the reset button, sadly, it's not working. What should I do?
1936342
Return it! Amazon is really good about returns... exchange if you can. I am 49 y.o. and I love it! Gotta fight my kids off to get a turn though!
1149906
Try taking the batteries out for an hour from both units. Re-sync. Good luck.
1714700
I would look and see if the battery protector strip is removed and that the batteries are in correctly. Secondly I would turn the unit off by taking the batteries out and starting over. You might to use the reset button. Good luck.
221404
The one I purchased was a gift for my mother but I did mess around with it to show her how to use it. Did you try the reset button?
2131220
Did you change the code? If not, take the battery out and roll it in your hands. Replace and try again.
65989
First off, be sure that the batteries are in properly!! I had to replace the batteries in mine and it's very easy to put them in the wrong way so be sure to check polarity. And, when I replaced the batteries, I had the same issue - it wouldn't fire back up so I removed the batteries, reinserted them and it started fine. There's no reset button that I'm aware of....
284908
There's a small reset button on the back that u can press with a paper clip or pin. Or I also took the battery out for a minute and then put it back in. That requires a screw driver. Good luck because mine kept freezing n resetting itself all the time so I ended up just getting a for bit
1634788
There is a small hole on the side of the Striiv....put the end of a paperclip in there and push. That will reset the unit.
1496733
Try check if the LOCK button at the back of the unit is on. And try again with fresh set of batteries, mine is working fine after years
771010
I bought mine in February, had the same problem and called. Customer service was great. I received a new one not long after I called. I would recommend hitting the reset button and if that doesn't work, call Customer service.
734157
This is a common problem. After many attempts I was able to get mine working by removing batteries, letting it sit for about two minutes, then re-installing the batteries AND DON'T CYCLE THE POWER SWITCHES! Let it power up by itself. By the way, mine doesn't have a reset switch next to the sound switch under the battery cover. Hope that helps, awesome unit with a very problematic flaw.
863531
A couple of things. Check the outlet with another device like a table lamp. Change the batteries in the remote. If nothing works, I would send it back. These are refurbished units and the people selling them don't repair them so they will likely send you another unit. Mine works great
558077
Mine worked fine. Suggest this could just be a faulty unit and request refund or replacement. I presume you have inserted batteries in correct order
55350
You should try to reset the diary by pulling out the batteries and leaving them out for five minutes then maybe it will allowe u to restart like if it were the first time u used it wait there is a reset button on it find the button
608325
I have not tried to do this yet but there usually is a reset button that a paper clip fits into to for reset. Another way is to take out the batteries, this should reset the unit and reprogram it. Hope this helps. Try also holding the main program button down for 5 to 8 seconds and see if the screen reboots. That's my advice and let me know if any one of these works so if I encounter the same problem I will know how to correct it. Good luck
313659
YesThere is a very small reset button on the back. Try poking it with an toothpick or something small to reset it. That worked for me.
323748
There is a reset hole on the back of the main unit. Get a pin and put it in the hole and press down gently. Make sure the batteries are in correctly on the remotes and the main unit. That should take care of your problem.