I can't make the case work... the phone won't ' 'click in' to the shell. It keeps popping out. Am I doing something wrong ?
1942965
Make sure screen faces in I love these cases only wish it wrapped the corners if broken screen twice But both my fault dropped on cement I do construction
1942966
It's a tight squeeze but make sure that you don't have a 5c phone. Start off by putting the phone in at an angle, the volume button side first then push the non buttons side in after.
1942967
Is the shell the correct one for your phone? My 5c clipped into the case it's a tight fit and slides into the holster face down
1942968
Are you asking about the primary shell that holds the phone? You have to pressure the phone into the shell while not breaking it. It is a tight fit. The phone only fits into the belt piece, face down. I hope this helps. Been very pleased with mine.
1942969
its a tight squeeze and may need a few tries but don't give up it will fit!
1452730
You mean how to take it off? I just tried it on mine -- I pushed/pried back on the top left corner of the case and it will eventually pop off the phone, and you can then pop the phone the rest of the way out.
506927
I tried several times, and I could not get the case to lock onto the phone.
897950
Make sure you are trying to open it properly. Slide the lock buttons on each side toward the ends of the case, and they should pop open.
597168
My case fit the phone pretty well. I would contact the seller and see if you can get a refund.
2031325
Your case is 2 parts, so try to pull the upper section and it should come out with minimum force, then use your fingers by pulling it from the lower case.
2182070
Hello Marilyn, Please try to use a case that barely reaches the edges of the phone to prevent the bubbles from appearing. If you have any further questions, please feel free to contact us. iTech
429552
Get a butter knife or coin and slip though the little opening on the right side the slide it a little and the case shall come apart ..( I just tried and it worked)
207208
Try powering down your I Pad. I have the same case and it's working fine. I hope this works
1552378
There's a little tab underneath the phone pack, towards the bottom, that you press up, then the phone slides out easily. I had this problem too till I figured that out! Good luck.
601557
It's not stuck. They have a very cool design feature to keep the phone secure if you drop it I think. To open the top, you have to open it from the left. So if you're holding to phone in your hand with the screen facing you, don't pull up straight on the case. Pull from the front left. Hope that helps.
2041299
pry off the back starting from bottom, work your way up little by little. There are slight indentations on side of phone to dig your finger nails into. Its a very tight fit, reinsert top first and then bottom to close.
2247876
It was challenging and there's no easy way. I pulled the sides of the case away from the phone as I pressed on the camera lens behind the phone. It popped out after a few tries. That's the best I can give you, good luck with that.
1851724
Robert the existing case was already broken and I had to really work and pry off the case. I then placed my new case on the phone. I did not need to take the cover off yet. Sorry I couldn't be of any help.
1300393
This happened to me when I first put it on, too! I fixed it by putting the case on from the bottom first then pushing in the top. Hopefully that helps!
601559
The only way to get it out is to use a flat head screwdriver and pry between the bottom part of the case and get that off, the just keep working to get the top to slide off. It takes a long time to do this.
380310
You need to pull off the harder rubber casing, then you open the hard plastic case that's snapped together. Make sure you have your phone wiped off as well as the inside screen protector so there's nothing stuck between the otterbox and the screen.