Asus Accidental Damage Warranty: Has anyone else attempted to register for Asus's accidental damage warranty online for the UL30A-X5?
496427
I have attempted to register the Asus P501J-X1 laptop on the Asus website and received the same message. Also mailed in the ADW card and had it returned by the post office. Called Asus customer service 4 times and was told to fax my documents. I did this and received no response. I then tried registering online again and received the same default message. Finally found an e-mail address and sent a note with an attached PDF containing my documents. Received an incredible response advising me that there was no fax at that location and that I should call customer service. It appears that the Asus ADW is a fraud and that Asus is deliberately scamming customers into thinking that it is standing behind it's products. What a disgrace!
1335341
I diligently filled out the requisite paperwork to get the warranty, sent it to the address on the form (44370 Nobel Drv. in Fremont CA) and just had it returned by the postoffice, saying it is not deliverable to that address. ASUS!!!! That is not a good start to our relationship. :( I am going to report them to my local newspaper in Chicago to see if they can get to the bottom of this.Be warned ASUS and those of you considering such a purchase.
115546
Dear Surya, I am owning ASUS Zenbook UX32VD. My son had purchased from US for me. I am using in Mumbai. This carries 1 year international warranty. But I have not yet tested this as this is working fine. Warranty terms and conditions are nicely documented in ASUS website for each product. Search their site for your product. Regards.
238521
THANK YOU SO MUCH!!!! I have asked endless retailers on ebay -all of which directed me to asus which is quite difficult to get thru to with a tech question if you're not registered as an owner! this info is GREATLY appreciated!
1335336
Dear Customer,We are sorry to hear about your situation. Please contact us at aps_support@asus.com and we will gladly assist you in registering for ADW warranty.Best Regards,ASUS SUPPORT TEAM
26381
I've owned my UL30A-X5 since the beginning of 2011 (original owner) and the battery is suddenly now failing (I am getting a message on my power meter "Consider replacing your battery"). A) I'm surprised that I've owned this computer for 15 months and the battery is now failing B) The reviews for the replacement battery ASUS sells indicate those batteries are not sold at full capacity (note, not full charge, but full capacity)Please comment and advise.Thank you,JK
2090964
Three years is the standard ASUS warranty for this class of mobo, perhaps within the first 30 days of purchase ASUS may (or may not) offer an extended warranty for an additional fee. The ASUS warranty applies only to the original customer that must register online at ASUS. It is not transferable, and no other party may benefit from warranty. If the board is defective ASUS will exchange the defective board for a refurbished unit.
1223557
You will want to contact MSI directly for the repair. They do include accidental damage on this model so it may be covered under that, but they do require that you registered for that within 30 days of its ship date.
2018884
The question about the warranty seems to change depending on who you ask. I think the best policy would be to go directly to MSI and then if they say yes, get it in writing (through an email I'm thinking).
1453831
Hey, I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies.
1960986
Unfortunately I cannot answer. Would suggest he call ASUS or go to their web page-maybe they have a chat line or help line.
2142316
Google for it. For some reason, it has become difficult to find. Worse case, contact Asus. It's a rockin' piece of kit, so I say its worth the 'treasure hunt'!!!
431908
There are two types of warranty protection offered from ASUS, the first is a two year warranty and is basic in form. The second warranty is known as a accidental damage warranty that is also through the company via ASUS only applies to certain computers and is known as the ADP program good for one year. I certainly hope that this helps, and yes this particular laptop is covered.
300451
As our listing states that the unit we sell is Factory Refurbished by ASUS and comes with a 90 Day Warranty Direct with ASUS. The unit is refurbished to a 'like new' condition.
280422
First, I'd contact Amazon to see if you're inside the return window since they'll probably be faster in replacing it. Then, if you're outside that window, you can contact ASUS and submit an RMA request. Hope this helps!
667227
Yes Asus provides a one year manufacturer's warranty, see here:http://www.service.asus.com/#!warranty/c22lj
2093255
it should be asus is really good about repairs you just mite have to pay for shipping