I have a persistent issue with the flag: the tip of the pole keeps popping out from the divot on the bottom of the clamp. anyone else? fixes? thanks!
1935207
I took a very small bit and drilled the divot a tiny bit deeper, not all the way through. Now the divot is deep enough to catch and support the flag and keep it from flopping over.
1935208
I have that happen too. I have solved it simply by applying a LOT of pressure to settle it in. Good luck!
787047
It'll be challenged. My pole eventually failed at the bottom, due to water exposure combined with the weight of a large feeder. I cut it down and reinstalled, and seems to be fine now. It also pulls the pole over in the dirt; it's like a constant Leaning Tower of Pisa.
888863
Can loosen all the way out and wrap around pole. I did it alone - am 74 years old farm gal - didn't have a problem. Make sure everything is inserted through the slots. If you need a smaller "hose" clamp, I'd suggest you buy one. That way, you don't have to screw the thing for 15 minutes. I love my flag pole lamp. The light does such a beautiful job of displaying the flag after sundown.
1783756
I purchased the exact same stand and would be happy to help you. I believe the base came intact (at least I think I remember it that way). The square pole with the turning handle on it attaches to the stand with the handle toward the top of the post. The long side of the 90 degree pole slides down into the pole with the turning handle. The turning handle is used to tighten and hole the 90 degree pole. The neck loop attaches to the ring at the top of the 90 degree pole. I found the base a little stiff to turn once it was all put together but I think that's better than having it too loose. I hope these instructions are helpful. Good luck and have fun! I purchased the exact same stand and would be happy to help you. I believe the base came intact (at least I think I remember it that way). The square pole with the turning handle on it attaches to the stand with the handle toward the top of the post. The long side of the 90 degree pole slides down into the pole with the turning handle. The turning handle is used to tighten and hole the 90 degree pole. The neck loop attaches to the ring at the top of the 90 degree pole. I found the base a little stiff to turn once it was all put together but I think that's better than having it too loose. I... » Read More I purchased the exact same stand and would be happy to help you. I believe the base came intact (at least I think I remember it that way). The square pole with the turning handle on it attaches to the stand with the handle toward the top of the post. The long side of the 90 degree pole slides down into the pole with the turning handle. The turning handle is used to tighten and hole the 90 degree pole. The neck loop attaches to the ring at the top of the 90 degree pole. I found the base a little stiff to turn once it was all put together but I think that's better than having it too loose. I hope these instructions are helpful. Good luck and have fun! « Show Less
850004
Try a Google search for Heath Outdoor Product, get their contact number and see if u can order parts from them. Since u ordered from Amazon they make them handle it, which means returning the pole pack to Amazon for a replacement. Good Luck!
1887389
Carefully and patiently. I have the same problem each spring, and begin by placing the center post in the holder. From there, I check the lines as I gently begin to push upward, adjusting any lines that have gotten around one of the arms. Lastly, I lock it in place and don't mess with it until fall, when it comes down again. Hope this helped.
432826
if the pole itself isn't damaged you could try stripping the rope off and apply new rope over it!I see it's stapled at the top and bottom but I've no clue if it's also glues onOR you could go out and buy some round fence poling cut it to size cover it with rope and drill in the holes for the screws to go into it!.......ya I've altered it some and will some more.
1187218
I have the pole which is part of the assembly kit. As I recall the pole was available to purchase separately, as was the table/arm assembly.So, the upright pole portion has a diameter of 34mm.while the to-pole clamp has to adjust somewhat to tighten on the pole I doubt very much that it has an adjustable range beyond .5mm up or downward and I would not purchase a pole of a size more or less than the original's diameter. I just don't think it would squeeze down and even fully loosened during assembly the clamp was a very snug fit to the pole.-ken
1106510
There is one clip on the end of the pole that I clip to the top corner of my flag that helps it to spin around. There are no other clips. All of my flags slide onto the pole.
1166192
You have to tighten the set screw in the bottom of the pole to make it stationary before you can get it to loosen up. Then I used a pipe wrench to unscrew the top. The wrench they send is kind of useless
1312818
We just bought one for my father's new flag pole. We had to leave it out 2 days to charge, then I took it into a dark room and had to press the on/off button several times before it suddenly lit! Once I had it on, I took it back out and put it on the pole (it went off in the sunlight as it should) and that night it worked perfectly and has ever since. I'm not sure if one of the pushes was for an extended time (several seconds) as one other answer mentioned. But once working, it is worth it!
473800
I never had this problem. Try locking it down harder. Honestly, use a pole mount, I have both, you get a better picture.
2154900
Does it still clip? I haven't encountered that problem.Maybe take a picture and send it to Eddie Bauer and see if they can send you a new part.
854048
i had problems taking it down the other day. there was a part that got stuck after being up for about 3 months, and i had to get other people to help me take it down. eventually we got it loose with a wrench that's not included in the toolkit that comes with the pole.
2166328
It has two clamps that wrap around the pole. There are fairly simple. All you need is a screw driver. One word of advise, in the picture there you can see what looks like two flaps that come from the light attachment. These are rubber. When you tighten the clamps make sure it is over these rubber pieces or it will scratch your flag pole and leave indents if you are concerned about the look of your flag pole should you remove them.
433582
My twine holder was delivered with the post and base separated and would not stay together - I could see there was some glue on the post - I contacted Amazon and asked if I should attempt to fix the item or return it - Amazon customer service said the twine holder was broken and sent me a refund - Good luck -
743492
At risk of being of no help... make sure the thumb screws are loose on both.To avoid pinching I extend and retract the legs by gripping the collar or slider (what ever the thing is called that holds all the legs and slides up and down the center pole)