This is a "used-like new" unit. What can I do if it is missing something, scratched, or otherwise unsatisfacory?
1966424
It's all depend what is missing? Scratches are not important and they will not make your computer run slower or bad - unless screen is scratched. If you don't have any issues with your LED screen after waking up from "sleep" then it will work fine. Let me know what exactly is missing.
1966425
Ask seller if u can return it cause it wasn't in the condition u thought it was
985194
It shouldn't be mailed without the original box, it sounds like it was used.. You should call amazon and get a refund or a replacement right away. You deserve to get what your money is worth.
1484583
The unit I purchased was new. It still operates well. If you'll recall, I was railing against refurbished units and a reader directed me to a site where new units were available.
1360235
The one I received was new and didn't seem refurbished or repackaged in any way. We have been happy with ours so far.
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.
680415
Amazon will still exchange the item if it's defective. They'll just send you a new unit and tell you to safely dispose of the old one. I know this for a fact, because I just went through this.
1759499
make sure you have removed all the packaging, there maybe plastic wrap inside the unit that needs removed
748010
I don't know. My unit was shipped from an Address in China, not sure if that has anything to do with the condition of the unit.
1430659
I would try to contact the company that sold it. The price is so reasonable, I'd buy another unit!
2036624
it looked brand new to me, not a single mark on it.could have been refurbished, (mine was a little glitchy but now ok)
1423479
send it back as defective, previously used, or not as described. then buy from a different, better seller. amazon has all kinds of sellers all purporting to sell the same stuff, but you need to research and make sure the one you buy from has a good reputation, etc.
1379441
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabalize it from a defective unit.
1484585
Mine was "like new" and I can only say how happy I have been with it. :-)I have purchased a number of refurbished products over the years and rarely - rarely - have I been disappointed!I also know of some that have not worked for friends; but rather than "going back" for another, they chose to go "new."We all have different levels of acceptability or patience. I do expect the units I get to work as if they were new! I understand the "refurbished" moniker and feel it is a great way to "sell" an "almost new" unit. Good luck with yours, if you choose one! Mine was "like new" and I can only say how happy I have been with it. :-)I have purchased a number of refurbished products over the years and rarely - rarely - have I been disappointed!I also know of some that have not worked for friends; but rather than "going back" for another, they chose to go "new."We all have different levels of acceptability or patience. I do expect the units I get to work as if they were new! I understand the "refurbished" moniker and feel it is a great way to "sell" an "almost new" unit.... » Read More Mine was "like new" and I can only say how happy I have been with it. :-)I have purchased a number of refurbished products over the years and rarely - rarely - have I been disappointed!I also know of some that have not worked for friends; but rather than "going back" for another, they chose to go "new."We all have different levels of acceptability or patience. I do expect the units I get to work as if they were new! I understand the "refurbished" moniker and feel it is a great way to "sell" an "almost new" unit. Good luck with yours, if you choose one! « Show Less
1076056
Unless it says it's refurbished, then it is new. We ordered one last year and received a new one.
582357
Well mine did... I'm assuming anyone selling it "new" would hafta have the original box otherwise it'd be in the "used" category. If in doubt, ask the seller.
165988
I also purchased a refurbished unit and waited too long before returning it. I would return it. I no longer purchase refurbished units.
841407
No. Please make sure to buy a new one if you are looking for a new one. Do not buy a used one and think it is new.