Help! The cap on the hot squirrel sauce was broken in the package and I got sauce on both of my hands before I read to use gloves. How do I get it t
1936644
I'm assuming you've already dealt with this by now, but for anyone else reading this:This is an oil. An oil requires soap to break down the bonds. Use warm water and a soap specifically used for oily surfaces if possible, but regular soap will work, you just may need to repeat it a bit. Do not touch your eyes until you're sure it's completely off. ;)
1936645
Just wash your hands repeatedly and every surface you touched (eg your keyboard) and don't touch your eyes or any mucosal membrane.
1936646
Wash your hands with Dawn dish soap. You may have to wash them a couple times.
1936647
Lots of soap and water. And don't touch your eyes for a while. You can lick your hand to see if there is residual heat.
1570063
Linda, I really don't know what to tell you but why not try a little olive oil and twist and turn and pull. I know that sounds stupid. I can tell you that I always leave the top off a little to make it easier for when I do need the pepper!! Hope you get the base off so you can enjoy it. I really love mine and it makes a great conversation piece in my kitchen!! Lori
747433
Hold the dial and turn the nut with a wrench. Mine was way off and I scalded the milk when I used it.
1121196
I would just toss it in some water, might need to boil it. If it is an issue of salt in there keeping it stuck, it will dissolve out. If that didn't work, try putting just the bottom part in some type of oil, submerging the threads of the cap, olive/coconut, and let it get in the threads and turn the lid both clockwise and counter clockwise. If it is cross threaded that might help break it loose. That is what I would try if mine was stuck. Good luck.
1723714
My advice would be to look at the jar itself or contact the company. Or email them.
549766
Unscrew top using indentations to help Instructions accompany item. Load spice e.g nutmeg cut in half into chamber. Gentle forceful closure of top with turn clockwise till click is felt. Need strong arms to hold while applying downward force & turning top part clockwise. I had trouble at first but once I figured it out, it works perfectly and I have freshly ground nutmeg for hot coffee every AM
901968
Line up the arrows on the outside bottom of the metal cover & the seasoning section - remove cover. Grasp the top battery segment and the bottom where the seasoning goes. Pull apart firmly, gut gently. Fill with your seasoning. Re-assemble. Make sure the batteries are in snug & proper. Goodluck!
680868
You should take this up with Amazon. I had a similar problem but it wasn't dirty, just the seal broken. This is not sanitary so complain to the store or Amazon. If yu have a COSTCO near you, they have the same jar (which is what I purchased from Amazon) that was beautifully packed and sealed, will be purchasing it there in future.
1269782
I used to hold each part with one hand and twist it. But I don't have it anymore. It is really a poor made product. Not easy to clean up and got broken after a very short period of time. Such a disappointment. I hope you are luckier than I was!
1309990
First congrats on using it till the rings fell off! Use gorilla smart glue. The glue will out last the flask. R/ Bobby
1996745
Hold the jar so that your index finger covers the bottom hole. Then fill the jar with honey. Better than having an extra piece and worry about not losing it.
1121197
If it were mine, I would start by running warm water over it to see if there were a kernel of salt or something stopping it from turning. If that did not work, I would use a little cooking oil in the crack to see if that would loosen it up (knowing I would have a serious cleaning job ahead of me). I would also try using pliers to hold it thinking that might give me some additional strength and gripping power. I might even hold the bottle lightly with a vise while I tried to get it loose with the pliers. By this point I would be pretty frustrated so I would probably contact the manufacturer and give them an earful (nicely, of course). If it were mine, I would start by running warm water over it to see if there were a kernel of salt or something stopping it from turning. If that did not work, I would use a little cooking oil in the crack to see if that would loosen it up (knowing I would have a serious cleaning job ahead of me). I would also try using pliers to hold it thinking that might give me some additional strength and gripping power. I might even hold the bottle lightly with a vise while I tried to get it loose with the pliers. By this point I would be pretty frustrated so I would probably contact the manufacturer... » Read More If it were mine, I would start by running warm water over it to see if there were a kernel of salt or something stopping it from turning. If that did not work, I would use a little cooking oil in the crack to see if that would loosen it up (knowing I would have a serious cleaning job ahead of me). I would also try using pliers to hold it thinking that might give me some additional strength and gripping power. I might even hold the bottle lightly with a vise while I tried to get it loose with the pliers. By this point I would be pretty frustrated so I would probably contact the manufacturer and give them an earful (nicely, of course). « Show Less
2268562
I've never experienced that before! :-o That sounds disgusting! I've ordered it online and bought it from Traders here in CO and fortunately did not have that experience! So sorry, AG!!
380639
I don't believe there was any instruction include to do this. Maybe contact Camp chef maybe they can help!
1209542
Dear Amazon: This is your packaging problem, yours to solve. As a customer I can only say, I last ordered Shake Away from another company through Amazon, whose shipping department taped the cap onto the container several ways, and although the lids were loose, nothing escaped; I also did not order anything else with the Shake Away, so, no problem. Good luck!
624401
Cooking spray and a light tap with a hammer spray the inside of the cap then lightly tap it in with a hammer lightly
2266554
Hey...same thing happened to me. Shake it to 'fluff up' the down. Puff it w your hand too. I did that for about 10 min. Mine ended up expanding. Mine is actually too warm for me. I have to run the heat down 4-5 degrees more than I used to.. but then I don't want to get out of bed in the am. Good luck w it...should be fine. Morrison