What is the guarantee on this? This is the second fitbit I have purchased that has failed. What would you suggest?
1963564
I have had no problems- did you check the battery to see if it was in correctly?
1963565
I have bought two also. Mine last month and then one for my husband a couple of weeks later. Mine is totally defective. I have replaced batteries and did the updates. It dies every day and doesn't track me. So disappointing!
1963566
Fitbit has a 45 return policy for a full refund for any reason and a 365 day limited warranty. See this link for more info. I have not had any problems with mine at all. http://www.fitbit.com/returns
2165736
Hopefully you purchased from Amazon. Contact them for return. Striiv customer service is non-existent! Then get a Fitbit!
1230087
My Fitbit is not even faint. I would take a faint display anyday. Mine (which is less than 2 months old) goes totally blank after 3 hours of wear. I am totally disgusted with this product!
586683
Not sure because mine has never failed in 2 years even though I use it regularly. However, I bought a very reasonably priced extended warranty at time of purchase which I recommend, just in case, especially if you plan on using your exerciser vigorously.
355222
I'm with those who advise contacting Fitbit, so they can reunite the found Fitbit One with its rightful owner. And I'm puzzled at those who say you need to buy the dongle. Does anyone actually use that thing? I synchronize with my phone or my iPod Touch, and have never used the dongle. Since it's the same price as the charging cable (which I think is too expensive), I wish I could have gotten a second cable, instead of the dongle, when I bought my Fitbit One.
157370
Happy to report that Fitbit replaced my faulty Ultra with a One and I'm a happy camper again. Glad that they provided a warranty that I did not know about.
1537711
I own, and love, the FitBit but I still have 8# to lose that don't seem to be going anywhere. I don't like the idea of spending more money on a website but am willing to do so IF the BM is really worth it. Any ideas?
233363
Are you sure you used the right form? I've had one of my Ones malfunction and another became lost and both times customer service helped me within 24 hours. When I didn't respond within a day, they followed up with an additional email asking how they could help. I'd try filling out a form again and making sure your email is right. Fitbit's customer service is by far the best I've dealt with.
1992358
If you have had it less than a year, send it back to them and ask for a replacement. If they return it 'fixed', tell Timex it still is not working, because they probably didn't fix it. I sent my watch back in for repairs and it came back in worse shape then when I sent it, so they replaced it, no questions asked....I would buy another watch from these guys.
1039276
I mainly use the manual program for a 45 minute workout. I can't say I experienced any sort of failure. Hopefully its under warranty. Good luck.
1332082
How long does the Fitbit battery last and does it warn you when it is getting low?
282466
I've been wearing a Fitbit 24/7 since January of 2014 and have never had a problem with a band. I have several of them in different colors to match different clothes.
1177504
Hi Serge - For a detailed comparison of our trackers, check out: https://www.fitbit.com/compare. Hope this helps!
242194
I did strike out on this on my 1st one. Call Garmin, there are quite helpful on the phone.
24662
I've worn mine in the pool all day but not all day every day... I don't know if it might wear out quicker with the constant water contact. Have you tried asking on Fitbit's FB page? I asked them a question last year and they answered pretty quickly.
188481
Wearing them too tight? I purchased this replacement for the color. All of my bands have yet to break and I've had my Fitbit over a year +. I don't shower with mine and only get it wet to clean it. Being that's it rubbery, I doubt water plays a part, however.
505156
Normally, the battery in this watch will last at least a year perhaps longer.In my experience, you have a defective unit. Contact your seller.