Corkcicle arrived with a flimsy plastic disc in the long glass lower part. I can't figure out how to remove it; if it is intended to stay, what for?
1955405
It's there to help stabilize the corkcicle - the tip fits in the intention along the side so it doesn't move around.
2135922
I just tried to open a bottle with a rubber cork for the first time since I've owned it(bought it beginning of 2013), and it took a few times but eventually I got the cork high enough to just pull it out. The opener would not pull it out all the way.
1619203
I've only used it a couple of times, but I think if you just hit the up arrow after the cork is removed, the cork should drop out. Hope this helps.
551460
You should be able to pry it off with a small screwdriver. Just wedge the blade of the screwdriver between the cap and the rim of the bottle. If that doesn't work, puncture the cap and pry it off from the hole you just made. The Ballistol I purchased came with plastic caps, but I have opened bottles with metal caps a lot of times. Hope this helps.
2266503
We have the same problem, it does take a little work to get the cork back off.
951496
The only thing I can think of is perhaps you left the lid on. Take the plastic lid off. I have used this product with excellent results.
489657
As per the instructions, after inserting the flexible tube from the can into the wine bottle I insert the original cork at an angle until it is snug around the plastic tube into the neck of the bottle, and when finished injecting the gas into the bottle I push the cork into the bottle as the plastic tube is removed, with a twisting motion on the cork. This works perfect everytime. One trick, wet the end of the cork with some wine before so it will twist back into the neck of the bottle. Good luck......Cheers !
510938
I have had this problem also..I took 2 inch metal pain scraper put it on one of the humps on the lid and tapped it with a hammer. It took a few tries but it jarred it enough so I could unscrew it. Good Luck!
1813082
There are screws in the top, sides and the back at the top border. Just take them out and lift the case from the sides. It should come right off. I did it to remove a disc that was jammed.
1691917
Mine did the same thing. I just squeezed the air out and used a clip to close it. It's frustrating though, you spend so much money on a product, you expect it to have proper packaging.
537966
Put the disc flat on table. Place wide end of stem into the grooves so they line up and fit. Pull the spring release on the side of the stem away from disc and turn the stem as you do so. The stem should now click into place. To remove stem, again pull back on side spring button and, holding the disc, turn stem in opposite direction. Be careful of sharp edges on disc.
1373572
there is a clear circular ring above the needle, so when the cork is removed, just gently press the plastic ring down and that pushes the cork off of the needle. Easy as it comes.
258420
Same problem...............you can try to lower the plastic a little on the glass...........Either way.......even if it works.....it is not a SECURE stop......
1661745
Mine arrived with a circular thin cardboard "product tag" that loos like this disc, attached to the shade by the finial. Once that tag is removed, there's nothing there. Mine also arrived with a crack in it, though.
2074501
the thing is less than twenty dollars. get a new one. and no, they do not sell new glass.
440930
Same issue here... In the process of cleaning it out, I saw that the small plastic ring had fallen off and was at the bottom of the bottle. I reattached it and Viola! It started working again!
692825
Do you have one currently and your cork is stuck? If so, it might be broken. Because pushing button one direction uncorks the bottle, and the other direction releases the cork/unscrews it from the opener.