We just switched internet services&now the printer says it's offline.We re-entered our password and all that on theprinter, but it's still not online
1962860
If you switched routers, you're basically on a new network. I would try hooking the printer up USB and re-installing it as a wireless printer, even though you have the cable attached. That usually works. Just follow the prompts for wireless setup via temporary usb. HTH
1160160
Are you trying to connect via WiFi? If so, unplug printer for a couple minutes. Plug it back in and go to the WiFi setup and enter the password for your network. If no workie, call Canon support..
1962861
Try this. Make sure your computer knows you are connecting a new device. Once you have that info entered in you system, there not be a problem. Follow all the directions your computer is asking. New internet device: name and password. When accepted, You should be able to start your printer with the device password entered on you printer.
1598597
At this point in time my printer has gone offline and its to much a hassle to upgrade . I would buy another one already upgraded. By this I mean the operating system I have us outdated I can't print wireless or get it to work . Not even hp tech line could get it to work. Hope that helps , they need to rewrite the program my opinion
69613
You do not need to be connected to the internet for this printer to work. It will easily print from the internet, though. Once the software is loaded, it is a USB "plug and play."
172169
Call the help desk; they are really good at walking through any issues with the printer. Great service.
2029333
Cindy, you're advice is the only solution I found to connecting this printer wirelessly, thank you, we had used the printer hard wired for about a year, but wanted to move it across the room, and I couldn't find any mention of how to connect the printer, I had entered the password correctly but didn't realize that I needed to re-enter the access point name manually even though the printer already listed it as an option, this advice was a life saver Also, when switching from direct wired to wireless it's confusing on the computer, even after connecting the printer via the printer control panel, I was still getting an error message saying the printer was offline, and finally figured out that the printer listed in the control panel on the pc, was theoretically a separate printer, the "old" printer, the computer recognizing it as hard wired and seeing it added wirelessly as a new printer, now named in the control panel separately as "Canon MP560 WS" instead of "Canon MP560", but again Windows didn't automatically add the wirelessly connected printer, it had to be added, and looked to be the "old" printer you're advice was most helpful and the only place I saw it listed, no less, but even after clearing the hurdle of setting up the connection on the printer itself, I still had a ways to go
1780538
Depending on the make the printer can act like a right bastard. Press and hold either reset or ok and HOLD it until the printer resets. You might also get emails from your printer manufacturer telling you you've voided your warentee. Since I've never known a printer manufacturer who honoroed their warentee... No big loss.
93453
I was never able to test the printer. It kept tripping my circuit breaker and would not stay online long enough for me to test anything.
1432669
you have to press the appropriate toggle switch to the corresponding computer you want to print from. It does not seem to detect it automatically.
1594664
I doubt that your printer is the issue. Any printer should work, if I it is correctly set up. If you run Windows, I assume that you used the installation disc. It won't show up unless it is in the same subnet, but the installation should set that. I have a Mac and had to assign an IP address manually, but The router could see it. If you can't see it, send it back.
487373
You can try reset your printer by restarting your computer and your printer. You may also need to reinstall the drivers or install a new updated driver
424903
You rock man for posting this! what happen with me is that I attached a Wii to the network and it took the printer's IP address! Making the Ip address of the printer static is the key. This way, my computers aren't knocking on the addresses of other devices looking for the printer! :)Thanks again!
1335808
I never had that problem, but then your printer is probably different than mine. Have you tried unplugging the printer from power source and the computer, wait a few minutes and plugging back in? Sorry I can't be more help.
560434
I had that happen also. On mine it was the printer. Go to "Devices and Printers" and check the default printer or fax. Sometimes there is a converter and you have to switch to using it for QB then go back to the old device for other work.
1351148
It is wireless ready, so you need to have some type of internet access/network for the printer to be on. It also has a USB port/cable to print directly
1774710
We set it to single page as soon as we received the printer - if it gets disconnected or something it goes back to original setting with no problem resetting it. No need to call in a tech.
1608
I finally got an answer from Samsung's Facebook support! So far, they are 2 for 2 in solving issues that multiple live chats and calls didn't resolve with Samsung Customer Support (other than to tell me to ship the printer to them!). If you haven't already, install the Easy Printer Manager (you can do so from this link: http://www.samsung.com/us/support/owners/product/SL-M2825DW/XAA#). Then,- connect your printer to your computer via USB- Open Easy Printer Manager > select Device Settings, then Network Settings- From the network settings, scroll to the bottom of the list and look for Restore Default- Press the Clear button and your password will be reset after you power cycle the printer. I finally got an answer from Samsung's Facebook support! So far, they are 2 for 2 in solving issues that multiple live chats and calls didn't resolve with Samsung Customer Support (other than to tell me to ship the printer to them!). If you haven't already, install the Easy Printer Manager (you can do so from this link: http://www.samsung.com/us/support/owners/product/SL-M2825DW/XAA#). Then,- connect your printer to your computer via USB- Open Easy Printer Manager > select Device Settings, then Network Settings- From the network settings, scroll to the bottom of... » Read More I finally got an answer from Samsung's Facebook support! So far, they are 2 for 2 in solving issues that multiple live chats and calls didn't resolve with Samsung Customer Support (other than to tell me to ship the printer to them!). If you haven't already, install the Easy Printer Manager (you can do so from this link: http://www.samsung.com/us/support/owners/product/SL-M2825DW/XAA#). Then,- connect your printer to your computer via USB- Open Easy Printer Manager > select Device Settings, then Network Settings- From the network settings, scroll to the bottom of the list and look for Restore Default- Press the Clear button and your password will be reset after you power cycle the printer. « Show Less
87121
You can't, period. It is a defective product, bad microchips or something. Toss it and get a new, different printer.