My Pro9000 Mark II ink cartridges periodically do not make contact? These are new cartridges does anyone have a solution?
1969998
couple things i would check. first is there ink or such on the pins that read the cartridges, clean with q-tip and isopropyl alcohol. Much worse case, is there a crack on the carriage the printhead sits in or a loose cable to the carriage? or perhaps easiest of all. your cartridges pushed down until they clicked into place?
847078
I had that happen. I had to take the ones out I had in. put different ones in. Then later when I put the original ones that didn't work- they worked. It had something to do with how the cartridges snapped in.
1747424
Just keep pulling them out and putting them back again. And power cycle your printer. It's a pain in the ass, but will likely work eventually.
1617319
It does not happen to me. I have no problems. Try and change the cartridge maybe it's bad.
1026194
Reset ink cartridges then run maintenance on nozzles..Also see in printer utility that u see the new cartridge is installed.
2002691
Another thing you can try, (that has worked for me when ink is so low that printer will not print, yet there's still ink in cartridge), is to place a small piece of duct or masking tape over the clear part of the cartridge. That's where/how the printer itself recognizes ink levels in the cartridges.
992925
Open up the system menu and run the head cleaning utility. If that doesn't fix the problem replace your blue or tricolor ink cartridge.
1888041
I just bought my pro901 and the printhead is clogging....and now the printer wont work
1219515
Hi Ryan - I use these cartridges with no problem. All I can think of is to figure out how to reset your printer or printer settings (Google how to reset to factory settings)? Worth a try. Best. Josh
1615587
HiAre you sure you have ink left in the cartridges. I have found when I shake them and tilt them forward the ink if any left, fall in place. Then I can get the last bit.Marsha B
2103178
Call Technical support. They have been absolutely wonderful with me on every occasion! and, the only other thing I would suggest is with the new cartridge of black in place, disconnect your printer from the electrical outlet and shut down your computer. Then, restart your computer and restart your printer to see if that makes a difference. Otherwise, call KM. They are wonderful! And, these printers are wonderful although a bit "sensitive."
1355320
Almost certainly your printer has a dirty or clogged print head on one of the cartridges. Use the utilities to assist in diagnosing the problem. Regards, Bill
805604
Hi Angela,, what I did when that happen to me, was, I took all colors cartridges out, yes even my empties, an put them back in, an made sure they clicked in place, try it, it worked for me, then restart the printer.
2056327
You will want to make sure that the cartridge is seated properly. I have had them stick up a bit. If that doesn't work, contact the helpline. Good luck!
1480725
Take out all the cartridges and clean the connectors with alcohol.Turn printer off and on, shake all the cartridges well and insert them. You may need to redo the steps few times before printer recognizes the cartridge again. It even happens with the original cartridge sometimes. On another note Epson printers are the worst. Can't wait to replace mine.
2061952
Using the cartridges is always interesting. The chips onthe cartridges need to perfectly match the pins in the printer. If you are getting "cartridge not recognized" that may or may not be solved by removing and replacing the cartridge. If you are getting noting, power down the printer, let things reset and then try the new cartridges. I consider these a boon when they work and am not too disappointed when they don't. You might also try cartridges from one of the other packs. I hope this is helpful - and if not, truly sympathetic.
1932328
Thank you for your message. I am more than happy to assist you and I am so sorry to hear that you are having problems with the cartridges. Please rest assured that I am going to get this situation resolved for you as soon as possible. To get a better grasp on the issues you are experiencing, I would like to ask you a few questions: * What is your printer model? * What exactly is happening when you are attempting to print? Any specific error messages? * How many cartridges have you tried so far? * Have you removed any pull strip from the cartridges if necessary? * Have you tried taking the cartridge out and reinserting it? I look forward to your reply and resolving this situation for you with either a refund or replacements. Have a great day!