if one side of the clamp broke, what would you do, I received one for christmas and it broke?
1941225
Mine broke also, after years of use. I had to order another one, which came to me directly from China. I could not function without it! Sara G
1941226
My first one lasted for 8 years. This latest one isn't of the same quality and doesn't work as well. I would try super or gorilla glue. Toss it if that doesn't work
1941227
I would say you are screwed. Chalk it up to a bad experience. We bought one, too. I was pumped about it, but so far, we have not found a jar that this thing will fit. Pickle jars seem to always be a challenge and the One Touch will not open wide enough to grip the jar itself. It looked like a good idea but has not proved out for beans. One Touch needs to go back to the drawing board. If you were nearby, I'd happily give you mine.
1941228
There is definitely a design flaw in this product. This is the 3rd one of these that I have owned. My first one lasted for many years too, but I guess the quality has gone down. You have to be careful on what types of jars you use it on. It seems to work well on round jars, but jars with corners will cause it to break. That has been my experience. I wouldn't bother trying to fix it. Toss it and get another one or just go back to what you were doing before.
1463856
My guess would be to send the bad one back for a replacement. I am pretty sure the labor would be on the consumer, although that makes no sense.
20318
Ours broke when it arrived. I contacted the seller and they sent me a replacement. If you broke it, not from shipping, I imagine they sell it. Doesn't hurt to ask...Hope it helps. Good luck.
1622509
I had the same problem but I shimmed it on both sides to give it an even surface to clamp to worked out well.
1140362
I recieved one but it was broke. I contacted the seller, he ensured he would send a replacement but never did....
1187346
Directly from the manufacturer if you are looking to pay for it. I received mine broken. I contacted the seller and received the replacement directly from the manufacturer (at seller's request).Good luck,
652009
Mine broke after first use and I was not able to find a replacement, not even on their website. Maybe if you call them?
614975
If it arrived broken, you should be able to get a replacement through where you bought it at no charge. It was not your fault and should be made right.
675228
You got a broken one. Just ask for another one and they will send it to you.
634372
If it shouldn't have broken (if it's newer, not much wear and tear) and you call the company and bug them enough times, they might send you one. I bugged them about a different problem and eventually they helped me, but it took me many tries.
1864201
best bet is to buy a new replacement----the new ones are very reasonable----or pick up a used one on craig's list-------
1381665
I would send it back, or contact the manufacturer. The one I purchased was fine.
2006329
I agree with the other 2 answers. Throw out and get a new one and use correctly.
1934789
we were installing(putting it in) and it broke. So I have to order a new one.. What broke was the little plastic 'c' clip that holds it in place.
1688035
You can contact the company and they will replace it. I broke mine, and they sent me another for no charge. Look them up on the internet. Call the corporate number, and they will connect you with customer service. I had to call them twice to remind them to send it, but they were very nice about it.
515656
ours broke too. we still are able to use it though. i haven't looked into a replacement yet, sorry.
1662854
I would suggest looking online or just buy a new gun since they are so cheap? If you think it may be broke, first try taking it out. My sister thought she broke the needle and it was actually just jammed.