I have just received mine in the mail and placed 360 cd's with their booklets and cannot close it?
1951129
my unit hold 128--from what i assume--i think you over stuffed it with the booklets
1951130
Your problem is the booklets. The capacity, as stated, is CDs ONLY. You'll wind up having less capacity because of that... relative to the various sizes of the booklets you put in; i.e. some thick, some thin.
905013
Yes it is..the insert that holds the cd/dvd is black and can be removed, very,very gently..good luck!
1677872
Ours was broken out of the box. CD door almost broken completely off and could not close it so never tried to see if it played. We just sent it straight back.
503430
The key code should be on the envelope your disc or cd was in. You had to tear the sticker that has your key code on it in order to get the cd out. Good luck
611722
I don't know. The cd that came from the company was in pieces when it arrived. I told them and I never received a replacement. Th AGPtek is sitting here doing nothing.
98204
Hahaha it takes some finess! After trying for an hour I finally got it to close one day. You just have to mess with it, I don't know how to explain it without being able to physically show someone :/
1145315
My experience is that you DO need to snap the CD in place. Just laying it in there and closing the door doesn't force it to seat properly. Teach her to do it by touch, and also to remove it by pushing down on the center hub.
2160202
Mine is located in the same place as the other two answers. Located on the right hand lower corner of each cd bay. Are you sure you have a cd/dvd drive installed?
1787953
The CD on mine doesn't open . The product is fake period! Sent it back if you can still get your money back.
1540467
We have the same problem with ours, I had thrown away the box and receipt so didn't know how to take it back...if you find out how to fix it, please do share
1691917
Mine did the same thing. I just squeezed the air out and used a clip to close it. It's frustrating though, you spend so much money on a product, you expect it to have proper packaging.
1309941
I am sorry.. I do not think I can help. I put in numbers on CD but still of no use..Says did not acknowledge my request.. I can not get mine to work correct either.. No manual or things to go by.. :( Sorry.
1273906
No but if I was you I wouldn't waste your money. I order it and now I have to ship it back having to many problems with it. Cds get stuck, now it won't even let me put my cds in
1135485
It is one of those self closing packages. I used some and have stored the rest in the package for future use.
279010
I had the same issue, thought I was going crazy. Check the envelope the cd came in, mine was printed on that.
376189
Hi, Normally the manual should be inside the cardboard. If in case it is missing. please provide us with your email address, we will send you one copy. Thank you!
398900
I am not sure what you can do if you bought the download version. If it's the disc version as said in another one you can go into your orders and go through the list and find the return/replace and go through the steps.