Is the remote supposed to be included in this box? I don't have mine...
1969925
I don't believe so on the paperwork some where u read that the dxd471hd does not come with a remote
1969926
If I remember right, it was an option, but it was not supplied through Amazon.
283223
The remote was in a little recess in the styrofoam packaging. You should send it back for exchange.
940465
Hello Cristina:My unit came with a remote control and manual. No HDMI cable was included.
853249
I would call customer support on the issue. Seems like you received a faulty remote :/
1678257
No set-up should be required. Sounds like you either have the wrong remote, or a defective one.
486387
No remote was included nor was the pictured cover plate. I was pleasantly surprised that a pilot light to show when the light is off was integral to the switch.
1543405
The unit "comes with" a remote control, you obviously were sold either an "open box" item, or a "returned" item which was missing the remote control.Contact the venue you purchased from and demand the remote or exchange the unit for a new one that has the remote in the box, or get a refund.
922844
My remote did NOT come with a dongle. I relied on the responses found here. Not sure why others got a dongle. I did not.
335473
https://www.youtube.com/watch?v=77etbCkjexs - It really is a simple set up, so it is probably a defective remote and you should get a replacement.
1265220
Theres a battery for the remote and you'll need another batteries for the system. Also, there should be an instruction paper that came with it.
577054
The remote was included. While I haven't hooked it up yet, the device is in extremely good condition, well-packaged (no visible damage). The only thing missing is the instruction booklet but I suppose I can find a copy on the Sony Corp. website.
671787
remote is not included when I bought mine because when u buy the console its just a console and cables nothing more
577053
Mine did not - was a gift for my brother and he uses a universal remote he purchased separately.
2274189
My camera didn`t come with a remote. Is not even on the description either.
1691982
Check with the vendor you are buying it from. They can supply you the software if they want to. If you buy, make sure the software is included. It is a great remote.
491834
A remote is definitely included. The remote will definitely provide access to any of the smart features. Hope that helps.
697044
Mine came with the remote for sure. I can't remember if the original box also came. But the product is great!