Why is Amazon still selling the Shark vac then steam mop when it is junk?
1933829
DO YOU Have the steam and vac? I agree it junk. I have since purchased a Shark steam mop only and it works fine. Amazon onlyA part of the purchasing process. They don't actually the Shark. Ask to return it for a refund and if it is still in warranty they may help you get your money back. Were you using only distilled water in it?
1933830
We've had ours for about 1 year each. My mom uses hers on an office with 2000-3000sq.ft. of tile flooring. It has worked so well that I bought one too. We love the steam vac for every reason we can think of. I'm sorry yours don't work, but both of ours are fabulous!!
1933831
This is a great steam & mop vac which works extremely well. There is No Way that it is junk from my point of view. I love the machine & my mother loves the machine she uses as well.
1933832
DO YOU Have the steam and vac? I agree it junk. I have since purchased a Shark steam mop only and it works fine. Amazon only A part of the purchasing process. They don't actually the Shark. Ask to return it for a refund and if it is still in warranty they may help you get your money back. Were you using only distilled water in it?
112705
Have no idea about other vendors. I think it is a super vacuum and have had no problem with the attachments. Have you tried contacting Hoover.
1388775
I had to go to the shark website and contact them. It was really easy. I used the chat option. I asked them what reusable pad would work with my mop and the gave me the model number of the pad. I came here to amazon and entered the number in amazon search and it came right up. I had a ton of trouble finding the right pad before I did this. I was also shopping at wal-mart, so that can attribute to alot of head ache as well.
828295
Here's my review. Hope this helps you. They offered to have me return it. I had an expert who owns a central vac shop come to my house to help me clean some clogs in my system. I thought I had something wrong with the intakes also as the powered head sold with this system wouldn't work. The rest of the attachments work fine on just the suction from the main unit, but the powers head that is used on carpets doesn't work. He told me that there was nothing wrong with my system. Amazon provided the wrong hose. A non powered hose. As another reviewer wrote. It shows the correct powered hose in the instructions that come with the system! The correct powered hose costs over $225! Not happy. Called amazon, and they said I could pack it up and ship it back. Not acceptable to me. I got rid of the original packaging and who has the time. I want the complete system that I thought I was paying for. I have been a very very regular customer of Amazon (like at least once a week!). I hope they make this right.
1180315
Amanda, if you're using tap water then I can likely solve your little problem. And believe it not, it's little! Remove the mop head at the neck, where it joins the body. There in the neck you will find a small pinhole that sends the steam to the mop head. What happens is that tiny pinhole gets clogged with mineral residue, calcium, etc and steam can't get out. The fix is to UNPLUG THE DEVICE AND LET IT COOL OFF! Then straighten out a small paper clip, slide it up into the little pinhole, and run it in and out a couple of times to remove the deposits. I keep a straightened out paper clip in my cabinet for just this very purpose. Plug the device back in and see if that doesn't fix the lack of steam. If it does, keep the paper clip handy for future clogs. If it doesn't, well, that means a call to Shark Customer Service. They are the ones who told me how to do this :). Good luck!
1410863
I wish I could answer because ours doesn't put out steam either and we only used it about 6 times. No warranty left so no repair or replacement. we're going to try to sell it at a yard sale as a vacuum only.
1011589
Hate to say this, but the Hoover Steam-o-vac is a "piece of junk." Parts have broken off of mine since the 2nd time I used it and I should have returned it immediately. My brushes still turn, but almost all the plastic clips to hold containers are broken off (I try to use "bungy" cords to keep it going). The upholtery attachment is completely useless, parts all broken off, leaks, etc. I even ordered replacement parts from Hoover & they broke immediately too. Don't know what to tell you on the brush movement, I wish I'd have checked the comments from people who purchased this machine on Amazon and I wouldn't have bought it! My old Hoover Steamovac lasted over 13 years & this one was "shot" basically in months! Hate to say this, but the Hoover Steam-o-vac is a "piece of junk." Parts have broken off of mine since the 2nd time I used it and I should have returned it immediately. My brushes still turn, but almost all the plastic clips to hold containers are broken off (I try to use "bungy" cords to keep it going). The upholtery attachment is completely useless, parts all broken off, leaks, etc. I even ordered replacement parts from Hoover & they broke immediately too. Don't know what to tell you on the brush movement, I wish I'd have checked the comments from people who purchased... » Read More Hate to say this, but the Hoover Steam-o-vac is a "piece of junk." Parts have broken off of mine since the 2nd time I used it and I should have returned it immediately. My brushes still turn, but almost all the plastic clips to hold containers are broken off (I try to use "bungy" cords to keep it going). The upholtery attachment is completely useless, parts all broken off, leaks, etc. I even ordered replacement parts from Hoover & they broke immediately too. Don't know what to tell you on the brush movement, I wish I'd have checked the comments from people who purchased this machine on Amazon and I wouldn't have bought it! My old Hoover Steamovac lasted over 13 years & this one was "shot" basically in months! « Show Less
2193491
It didn't really steam up. When I touched the mop cover, it was just a little warm. My old shark mop literally had steam coming out all over the place and it was really hot steam. Rather than return it and have to search for another one, I kept it since it did clean the floor (I wet the mop cover before I put it on), just don't think it's sanitizing. Will eventually get another shark mop in the future, probably in about a year since it'll cost over $100 and this one cost only $49. Besides, I have a dog and the floor needs to be mopped again after he's been inside the house 3 hours. Thank goodness I'm not a germaphobe. It didn't really steam up. When I touched the mop cover, it was just a little warm. My old shark mop literally had steam coming out all over the place and it was really hot steam. Rather than return it and have to search for another one, I kept it since it did clean the floor (I wet the mop cover before I put it on), just don't think it's sanitizing. Will eventually get another shark mop in the future, probably in about a year since it'll cost over $100 and this one cost only $49. Besides, I have a dog and the floor needs to be mopped again after he's been inside the house 3 hours. Thank... » Read More It didn't really steam up. When I touched the mop cover, it was just a little warm. My old shark mop literally had steam coming out all over the place and it was really hot steam. Rather than return it and have to search for another one, I kept it since it did clean the floor (I wet the mop cover before I put it on), just don't think it's sanitizing. Will eventually get another shark mop in the future, probably in about a year since it'll cost over $100 and this one cost only $49. Besides, I have a dog and the floor needs to be mopped again after he's been inside the house 3 hours. Thank goodness I'm not a germaphobe. « Show Less
931671
Cannot see why Amazon would not be authorized to sell it. That would not make sense because its a agreement thru Dyson company and Amazon directly to sell and distrubute. I think your safe.
2044593
Of you would like to purchase the mop then email me back and I will login to amazon tonight and do a 1 day sell on the smart living steam mop. I will adjust to be $100 including shipping. This sell will end tomorrow at 5pm eastern time.
158909
Sorry Rose, I was very disappointed with the Shark. I got rid of it, and bought the Eureka Quick-up 2-in-1. Much better machine.
958440
I don't think you can, a vac store can probably repair it for you. Look on the shark website.
1989984
I've bought two of them from Amazon in the past couple of years between $45 and $60, and you're right, Hoover has them for about $59. I don't know what gives with these high prices! What kind of nut would pay $200-$300 for a stick vac??? I can't help but think it is a mistake...but nobody has corrected it.
145126
I just got the brush off twice by Amazon customer service for two items that dropped in price ONE business day after I purchased them. I have been the recipient of refunds in the past (over a year ago) and now they appear to have discontinued this courtesy. I am seriously considering returning the items purchased and washing my hands of Amazon for good.
1737253
I ordered the Haan Slim & Light obviously just taking it for granted that it was brand new. When it arrived I saw a sticker on the box stating that it was refurbished. I was really annoyed because I felt that it should have been advertised as reconditioned. I decided to try it anyway and was not impressed. I phoned Haan to ask them if what I read in the reviews was true, namely that none of the Haan mops clean floors but rather they just sanitize floors. I was told emphatically by the Han rep that NONE of the Haan Steam Mops clean floors...only sanitizes them. Learning that plus being deceived about the mop, I returned it. I ordered the Haan Slim & Light obviously just taking it for granted that it was brand new. When it arrived I saw a sticker on the box stating that it was refurbished. I was really annoyed because I felt that it should have been advertised as reconditioned. I decided to try it anyway and was not impressed. I phoned Haan to ask them if what I read in the reviews was true, namely that none of the Haan mops clean floors but rather they just sanitize floors. I was told emphatically by the Han rep that NONE of the Haan Steam Mops clean floors...only sanitizes them. Learning that plus being... » Read More I ordered the Haan Slim & Light obviously just taking it for granted that it was brand new. When it arrived I saw a sticker on the box stating that it was refurbished. I was really annoyed because I felt that it should have been advertised as reconditioned. I decided to try it anyway and was not impressed. I phoned Haan to ask them if what I read in the reviews was true, namely that none of the Haan mops clean floors but rather they just sanitize floors. I was told emphatically by the Han rep that NONE of the Haan Steam Mops clean floors...only sanitizes them. Learning that plus being deceived about the mop, I returned it. « Show Less
2166699
not sure what your question is but if it is that you need new mop and heads they are available on the amazon web sote i think, no? donald
1805787
No it's a piece of junk amazon has let people sell stuff through them so you think that the people that sell stuff on amazon are selling good stuff but they are not and amazon stand around like a middleman collecting but you can go some where else and get better quality products