I have a self-closing elongated toilet seat, and after installing this product, the front of the toilet seat is elevated 2 1/4"!! What can I do?
1941416
The lower seat on the self-closer may be engaging the bidet retaining arm. Suggest loosening the long screws that go through the seat and bidet arm. If the seat then goes down all the way, you may need to obtain a shim to install between the seat retainer and the top of the bidet arm. The shim should be the size of the original retainer on the toilet seat and about 1/4" thick.
2260001
you mention the toilet seat does not have to be removed, yet your photograph of it in use does not show a raised toilet seat behind...what gives?
582635
I used mine on a standard toilet. I would look for one specifically suited for elongated
35004
I have the same problem. I just installed a new seat on my Eljer toilet. I tried using the metal washers in all three positions, to no avail. The seat will not stay up. I called tech support, but they said the only adjustment is the metal washers. Not sure of my next move--I put the old yellowed, faded seat back on.Update: Amazon sent me a replacement and I am having the same problem: Lid stays up fine, but the seat will not stay in the up position! No Adjustments that I can see---moving slotted washers does nothing. I guess I will send this one back and get a non self closing lid.
629635
there are only two types of toilet seats, the standard and the elongated. I purchased the elongated and it fits perfectly. It was so easy to install, and it is working out great! I highly recommend this product.
307612
My seat was more round than elongated and it fits it very well. From back to front it is 17.25 inches and it is 14 inches wide. I had to purchase a different seat because the style I had did not have long bolt openings. I just got a different style toilet seat that had openings for the bolts to go all the way through the back of the seat. I have to tighten the bolts every now and then but if I got some locking bolts that would not be an issue. The product is working very well. I hope this helps.I do not find it difficult to clean at all.
2143067
sorry you had a problem. Mine did work with an elongated bowl. Did you make sure the underneath parts were opened up enough. I loved mine and it works with all kinds of toilets.
579582
I wish to thank everyone who replied to my question re these two problems. I had a fancy Toto soft closing toilet seat. It was molded so that the back of the seat would press down on the guard preventing the streams from operating properly. I purchased a seat which was virtually flat on the bottom, and this solved both problems. I am so pleased with my NEO320. I was almost to the point of buying the non-electric bidet seat for $179. This new toilet seat was the only thing I needed to buy.
269965
I had this issue and I don't believe it's an installation problem but if the toilet you install it on has a tank that sits closer to the holes where you screw the toilet seat through it could be an issue. There are 3 simple things I can think of that you can possibly do (besides sitting and peeing). 1: leave the toilet seat uncovered (do not put toilet seat cover) 2: Try to adjust the toilet tank lid so that it is further from the toilet seat. 3: When lifting the toilet seat hold it at the top position for 3-5 seconds then take your hand off.
1901835
My seat is elongated like in the illustration and it is a perfect fit , but it attaches to the bowl so it shouldn't matter what type seat you have . Don't hesitate purchasing because it is a terrific idea and should come standard on every toilet sold .
1297600
do you have the bolt threads turned up? The bracket goes down first the the toilet hinges go on top then the bolts go in to hold all together. you must do this with the toilet seat closed. I hope this helps.
1309002
Bottom of toilet seat comes up to one inch above the toilet. With the top of the toilet seat closed the top of the toilet seat cover is 2 two inches above the level of the toilet.
1551920
The INSIDE hole measures 9-1/2 inches across and 13 inches front to back. Of course by the riser being several inches wider and several inches deeper, it sits on the commode just fine. It fits my elongated commode fine. Because our toilet seat was a quick release and the bolts were made onto the seat, we did buy a new regular elongated toilet seat and used the longer bolts that came with the riser. Our commode is an Eljer brand which I think the measurements are the same as a Standard brand. The riser worked great and did not slide around on the commode. Luckily our medical problem has improved so we are not using it, but have packed it away in case we have to use it in the future. The INSIDE hole measures 9-1/2 inches across and 13 inches front to back. Of course by the riser being several inches wider and several inches deeper, it sits on the commode just fine. It fits my elongated commode fine. Because our toilet seat was a quick release and the bolts were made onto the seat, we did buy a new regular elongated toilet seat and used the longer bolts that came with the riser. Our commode is an Eljer brand which I think the measurements are the same as a Standard brand. The riser worked great and did not slide around on the commode. Luckily our medical problem has... » Read More The INSIDE hole measures 9-1/2 inches across and 13 inches front to back. Of course by the riser being several inches wider and several inches deeper, it sits on the commode just fine. It fits my elongated commode fine. Because our toilet seat was a quick release and the bolts were made onto the seat, we did buy a new regular elongated toilet seat and used the longer bolts that came with the riser. Our commode is an Eljer brand which I think the measurements are the same as a Standard brand. The riser worked great and did not slide around on the commode. Luckily our medical problem has improved so we are not using it, but have packed it away in case we have to use it in the future. « Show Less
1142355
this toilet seat was too high. i had to take the regular seat off and used the heavy gray tape , and tape it over the top of the new seat.
515300
I had to remove my toilet seat. If you don't, the raised seat will be unsteady. There are two small Velcro strips that are suppose to prevent the seat from moving but I find these useless. I replaced those strips with much stronger Velcro strips found in any hardware store.
2228724
Sorry, this one is too small. You may want to include in your search a large or extra large toilet seat. It seems to me when I was searching for this one I did come across some large seats. Wish you luck.
231246
I purchased the open front style and upon installing it, immediately sent it back and ordered this model instead. I'm sure there's a need for the open-style, but since the seat is about 2 inches tall, that means there's a 2 inch by 5 or 6 inch opening in the front. Sorry to be gross, but there's no delicate way to phrase this... if the user had diarrhea or something, I can't imagine having such a huge gap wouldn't end in having a bit of cleaning up to do!