I received a new one as a gift but the LED on the power cord does not turn on and there is no power going to the monitor. Is there a way to get the power cord replaced?
1967291
Should be under warranty.I would suggest going to Amazon for a replacement, assuming it was purchased from Amazon.
1967292
I would no rush to replace the power adapter just yet. If you can-try a similar power adapter with the same power and plug. IF you have one you can try it and see if the monitor fires up. If you have a compatible battery you can also try that. Normally the power adapter is OK. It is probably the monitor itself. I have never found a defective power adapter in all of my 52 years. I have seen circuit boards that are faulty on new products. If all else fails-ask the gift giver to exchange it for you.
1967293
Should be under warranty. I would suggest going to Amazon for a replacement, assuming it was purchased from Amazon.
153954
I would write amazon directly and they are good about working things out. I have used my monitor for many months and have no complaints. Could be the item itself is faulty. Also try notifying the company who made it.
1965866
Besides checking to see what the timing is on your computer power saver mode to see if it is putting the monitor to sleep, i would contact ASUS directly to see if they can repair or replace it.
524718
Just plug it in and flip the switch, should be all it takes, if it isn't working Amazon and Corsair both have great customer service (in my experience) so it can be replaced no problem. Do note that if it isn't hooked up to a motherboard or shorted (at your own risk) it won't actually put out power due to a connection detecting pin. It is possible to short said pin and plug in a fan or something to test it but I wouldn't necessarily suggest that.
1605369
Can y'all send me a new one i will pay just gave me a discount i will send the non workin light back to sow is true the light is no longer working: (
1513021
just call the manufacture(google it) and they will tell you what to do. I had mine over a year and the piece that connects the monitor to the charger broke inside. I called them, they told me to send them the old one and within 2 weeks I had a new one waiting for me at my door.
2047370
pull the cord out that you plug into the computer and then try the botton holding it in for the 2 seconds or longer that it says to hold it. The cord might be stopping it from contact. If that doesn't work contact the company you bought it from. I'm sure you have 30 days in which to change it out or send another one
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
713424
I believe it's a defective LED driver or at least one of the components in that power circuit. I had similar problem with one of the 18 units after 2 months of used. I would recommend contacting the seller to see if they can send you a replacement. I plan to do the same this week. It should not happen.
1654173
I would send it back. I have had mine for some time and have had no issues with mine. Sounds like a bad light sensor. Good luck.
955983
wow- I've had different LEDs for as long as 4+ years now. None dead. I'd definitely contact whoever you bought it from. they should replace it if they;re decent...
1476611
Unfortunately you have not provided enough info on your problem. In general, if it is a hardware problem, like it no longer turns on, it is not worth spending my on repairing these gadgets as it would be more money fixing them than buying a new one. If it is a configuration problem, then you can download user manual from the web or if you have backed up your unit, then reload your old configuration.
579779
I have never had that problem. It is probably just your particular monitor. You need to contact Amazon and they will get you another or do something to help you out.
1652264
Assuming you have power to the power supply, the power supply most likely needs to be replaced. I would check for a loose connection before I ordered a replacement. Turn off the power before you go poking around with a screw dirver :)
99487
We had the same problem after a month. I took it back and got a new one. I am hoping maybe we all got lemons, because I otherwise love this monitor.
21054
You may want to contact the seller. I didnt have such issues. You may have already done this, but to double check unplug the power cord just to make sure the battery is working.
329754
Please check all the connections and replace with a new power supply. If the problem remains please send it back.Thanks!