Is it normal that my filter filtered out black liquid on the first time I pour my tap water?
156123
That did not happen to me. If you soaked your filter as it states then this should not have happened. I would call the manufacturer.
156124
uh...that didn't happen with mine. I've never had anything like that. Call the manufacturer....
156125
I have been using these filters regularly for about 10 years and I have never seen this happen.
156126
Yes. That happens when you filter water for the first time using a brand new filter. Just pour out the black water and filter the water again and it should be fine.
156127
I believe the instructions on the package of the filters I purchased said to soak the filter before using to eliminate any residue from the charcoal.
156128
That is carbon from the filter. It is not abnormal for it to happen, it just usually doesn't.
1669081
Is it your first time using the system? The first time you run your water through the filter it will take a while. As the filter ages the water goes through quicker.
461347
the filter just sits in there. I have never had an issue of it coming out when pouring.
1504065
The only time I experienced what you have described was when I forgot to clean the filter once. The slimy black stuff is disgusting slimey mold. If you clean your pump housing and pump regularly I do not think you will have that problem.
799956
is the water turning black? or is the filter cartridge turning black? how long have you been using it?
494614
I have not had any problems with mine but I use a filtered water! Suggest you try that first!
941934
You may need to flush the whole filter- run the black plastic part under hot water. Or... Is the black stuff the charcoal leaking? Or is someone over feeding the fish?
451842
I saw posted somewhere that a different manufacturer's device automatically is set to do this after a certain amount of water has flowed through it. Simply removing and then reseating the filter MIGHT fix the issue, although I can't guarantee it will be the same for this device.
321161
Sorry I can't answer your questions as the filter never worked for me. Water slowly trickled through the filter and then it just stopped. Dark water is not normal water.
1224050
You are doing it right. This is a gravity filter. The water is purified by slowly passing through the black activated charcoal media. It could take up to an hour for all the water to pass through the filter(s). However, sometimes these filters get a little clogged up and slow down significantly. In that case take a sponge with a "soft" scrubber back and gently scrub the filter's surface. Rinse the filter with water and you should see an improved rate of gravity filtering. If your filter(s) have been used for a long while, and don't improve after scrubbing, it may be time to replace them.
34293
No- make sure the filter is in correctly. That caused problems with mine too!
1535513
In my case the water came out cloudy only right after the installation, it cleared up afterwards. Its probably cloudy because of tiny air bubbles. I am thinking this is because the water hasn't been in the reserve tank. I tasted the cloudy water and it is just like clear one.
504015
This happened to me as well on the 2nd day. Initially, I soaked my filter many times and that didn't help. Eventually it finally stopped today after I shook the filter. It was so frustrating. I guessing maybe this has something to do with the fact that there are 3 layers of the filter materials. Perhaps the mineral particles shuffled to the very bottom but they're supposed to be at the top, according to the pic in the brochure. This is just a guess.
1280770
Make sure the filter is placed correctly and the fountain is on a level surface. What you are experiencing is not normal.
735629
If I understand you correctly you are getting regular tap water out of the new water tap? If that is the case you need to contact the company you purchased it from. The membrane may have had a catastrophic failure.
321160
the charcoal is safe to drink in small amounts , but try running the filter through a few times to get clear water. Mine did not have any blackness to it after I rinsed it a few times. if it continues , then i would replace the filter or send it back to get a replacement filter.
1504061
I've never had that problem. Do you run lots of cold water through them before you use them for the first time? When I open a new one, I run cold water through it and lots of black stuff comes out. I assume there is charcoal inside and its charcoal dust.