I received my Oontz curve for a Christmas gift. It stopped functioning about three weeks ago. Is there a place I can contact about the device? Thanks Frank
999090
It should still be covered by the guarantee for a minimum of 1 year. if you have teh packaging then check that and contact customer srevices
1479751
I'm thinking you may need to pair your phone with the curve instead of just connecting to the curve. I hope I was of some asistance bye bye.
2197940
Wow. That must be something new. Mine worked perfectly for a year with the free version and then stopped cold. Maybe that's what happened. .?? I better contact support.
1834261
Contact Latte through Amazon and get a replacement...or you could always return for a refund. I had a similar problem and they replaced the unit with no questions asked. I like the design and performance of this tablet for the money and hope the replacement holds up. So far, so good.
147366
Have you contacted the company? I am trying to figure out what do so with mine -- bought it in dec, it died a month later. Horrible product!
1625641
I've had nothing but problems with this tablet, I bought it for my niece for Christmas. Charged it and it worked for a few days then completely stopped working. I'm getting the run around on replacement as well. Good luck!
1139141
I am sorry to let you know, I was not the one it was a gift to. My nephew has them and solved his problems. Iwill ask him if I can give his email address. Will post it if he says it is o'k. Phyllis
149198
I personally returned mine after it froze ten minutes into playing around with the functions, and bought another player with the refund.If you haven't already, you should hold the reset button for ~10 seconds (as opposed to just pressing it) and see if that does anything, like commutergirl suggested.Also, maybe double-check to see that it was plugged in properly for charging? Sometimes USB ports can be weird.In any case, good luck! I hope it's just a temporary thing and that it works soon for you!
1021503
Mine won't even get that far now. Email is the only way I could contact the seller, and now that its been 45 days since I received it they won't help me. I looked up ZTO Technology online and emailed them for help before I submit a complaint for a faulty product and a short warranty on something like this.
360768
Left mine playing its games until it was "Dead" flat. Rapid charged it via usb until it said it was full and then reset the time and date. Its behaved perfectly since!!! Odd but it seems to have worked! Good luck to all :0)
1538348
Bad... the same thing happened to me. I got an open-box item. I asked for a replacement and was told the product is no longer available.
272806
I agree with the other person. Get your money back while you can. I had trouble with it turning on after I had had it a little while and contacting them. Then it started working again so I kept it and then right after the date that I could return it, it stopped working again and they would not take it back. So I lost all my money. It was very aggravating.
399142
Sounds like you got a unit with a short in it! I've had zero problems with mine in almost 11 months. Very happy with my X-mas gift!
1777033
I would NOT recommend this device... gscottbrehm at yah oo..... It did not work at all and only kept showing CA when I live in Ohio. All the company kept doing was offering to replace the device, but it wasn't working at ALL...
435745
Left mine playing its games until it was "Dead" flat.Rapid charged it via usb until it said it was full and then reset the time and date.Its behaved perfectly since!!!Odd but it seems to have worked!Good luck to all :0)
1492668
I'm not sure why it stopped working, I wish I knew, I also thought maybe the company would contact me but that hasn't happened either. I loved it when I first recieved it, would love another but now afraid to spend money on something that stops working after a few months.
599552
I have sent TRC a request for the warranty and support information. I didn't get anything in the mailing package. Thanks for the request. It exposed me that I didn't have any info. When/If they respond I'll post it. It's a great tool for safety, security and a piece of mind. Sorry that's all I can do for know.