Does it cover a smashed screen? If I buy this plan with my iPod, then, after I've had it a while, but it's still under warranty, if I accidentally smash the screen by dropping it on the concrete sidewalk, will this warranty cover the screen, or does it just cover the basic "manufacturer's error?" If it does cover accidents like that, how do I get it replaced; the nearest apple store is in the next state (over two hours away) Does it cover a smashed screen? If I buy this plan with my iPod, then, after I've had it a while, but it's still under warranty, if I accidentally smash the screen by dropping it on the... » Read More Does it cover a smashed screen? If I buy this plan with my iPod, then, after I've had it a while, but it's still under warranty, if I accidentally smash the screen by dropping it on the concrete sidewalk, will this warranty cover the screen, or does it just cover the basic "manufacturer's error?" If it does cover accidents like that, how do I get it replaced; the nearest apple store is in the next state (over two hours away) « Show Less
555400
NO! Save the money to pay for a screen repair since that's not a 'lemon' type issue (cord, battery, etc.)
1933605
I believe it covers two "Accidental" incidents but may have a $45 charge. Do call them they are great to work with.
686078
After my daughter stepped on her computer (it was on the floor), I ordered this screen and replaced it myself with the help of the video (a somewhat tedious endeavor). When I was tightening the screws to hold it in place, I accidentally screwed one too tight and the screen started to crack in that corner. I backed off the screw a tiny bit, and put clear tape over the crack (about an inch long). You can't see the tape (unless you look for it), and the crack hasn't expanded. I wish now I had gone back and asked for a replacement because the screen is of very fragile (some might say cheap) construction. After my daughter stepped on her computer (it was on the floor), I ordered this screen and replaced it myself with the help of the video (a somewhat tedious endeavor). When I was tightening the screws to hold it in place, I accidentally screwed one too tight and the screen started to crack in that corner. I backed off the screw a tiny bit, and put clear tape over the crack (about an inch long). You can't see the tape (unless you look for it), and the crack hasn't expanded. I wish now I had gone back and asked for a replacement because the screen is of very fragile (some might say cheap)... » Read More After my daughter stepped on her computer (it was on the floor), I ordered this screen and replaced it myself with the help of the video (a somewhat tedious endeavor). When I was tightening the screws to hold it in place, I accidentally screwed one too tight and the screen started to crack in that corner. I backed off the screw a tiny bit, and put clear tape over the crack (about an inch long). You can't see the tape (unless you look for it), and the crack hasn't expanded. I wish now I had gone back and asked for a replacement because the screen is of very fragile (some might say cheap) construction. « Show Less
1748726
The warranty only covers damage to the actual product and not the contents within it. For example, should a leak occur, the warranty would only cover the case and not the phone (if the phone is damaged, then that phone's warranty/insurance will cover any damage).I have had this case for a while now and I swim a mile everyday--and absolutely NOTHING has gotten into the case while I'm in the water. Even through abrupt flip turns, nothing is getting into that case. Believe me, I was a little skeptical at first (especially given the price), but taking the chance was well worth it. This is an amazing product, especially for what it's worth. The warranty only covers damage to the actual product and not the contents within it. For example, should a leak occur, the warranty would only cover the case and not the phone (if the phone is damaged, then that phone's warranty/insurance will cover any damage).I have had this case for a while now and I swim a mile everyday--and absolutely NOTHING has gotten into the case while I'm in the water. Even through abrupt flip turns, nothing is getting into that case. Believe me, I was a little skeptical at first (especially given the price), but taking the chance was well worth it.... » Read More The warranty only covers damage to the actual product and not the contents within it. For example, should a leak occur, the warranty would only cover the case and not the phone (if the phone is damaged, then that phone's warranty/insurance will cover any damage).I have had this case for a while now and I swim a mile everyday--and absolutely NOTHING has gotten into the case while I'm in the water. Even through abrupt flip turns, nothing is getting into that case. Believe me, I was a little skeptical at first (especially given the price), but taking the chance was well worth it. This is an amazing product, especially for what it's worth. « Show Less
1596529
it does not some with instructions... to fix the ipod broken screen you have to take it to apple or somewhere to fix it and they have to use a special hot plate to separate the mother-board of the ipod from the broken glass. buying this product didnt help me at all. i went to apple and they said this product was the wrong one and also couldnt be used if they were to fix it
1415436
It means in common terms that the warranty is good until it breaks.... If it breaks in the first week you get it then it is covered. If you run over it in your car then it is not covered. It is limited. But mine is still good after one year so I am good. I did not buy it for the warranty.
75171
There is a seal where the case makes contact with the screen. It is waterproof and shock, but no protection on the screen; so better have apple care or some type of warranty. They sell a screen cover for this case and it is garbage! It's not a bad case just a little pricey.
1345243
No much you can do. My daughter sat on hers just a couple months after purchasing. Bought it at Walmart. Nabi did not cover a broken screen. Not even Walmart would even though I had purchased the extended warranty. You can get a screen on e-bay. It takes a little research to find the type and number of screen needed. It costs about $40. However when you get the screen, you have to take it apart. It is put together like a tank and you will have to break tabs to remove screen. Then it may work when you install it, it may not. I was very unsatisfied all around with the Nabi and its support. Good luck.
2119924
If you think that you might possibly crack the screen, spill something on it, drop it, or any of that, then it's worth it. We had a laptop screen crack, we made a 5 minute phone call, shipped it to them, and they sent us an amazon credit for the amount of the computer. I used the credit to order a new one and had it at my door so fast. It was 1 week from the phone call to the new laptop in my hands, and I only had to purchase a new warranty. As far as I'm concerned, the warranty is very much worth it.
29553
I buy electronics used all the time. If they are unacceptable, then you just call Amazon. I bought an iPod Suffle used and it's fine. Back when I sold my old IPod, it was perfectly fine, but they had just came out with the video iPods and I got one as a graduation gift. Really no need for two regular iPods, so I sold my old one because the video one was cooler. I got the iPod Shuffle because it's lighter and easier to clip to my shirt when I exercise. My advise? Be VERY aware of exactly what the description says. If it says it's scratched, but works well, then you don't get to be ticked off when it's scratched when it arrives. They TOLD you it was scratched. Also, pay close attention to the seller's rating. Do not buy from anyone who has less than a 94% customer rating. If you do, then look to see why people gave them a low rating. Often, it's just that the item took too long to ship, which in the scheme of things isn't a big deal when saving a ton of money. Just make sure it doesn't say "Item broken, tried to return it but the guy wouldn't respond" kind of comments. You are protected to a certain extent under Amazon.com when you buy from individual sellers.
478654
Have you tried asking Square Trade what they cover? Or read the reviews by those who have used it? I haven't needed it, but having in cellphone sales, I would say it would cover any accidents. If the battery is just worn out from use, I wouldn't expect it to cover that, but again, I don't know that for a fact. You can go to the Square Trade page here on Amazon and under technical specifications there is a link to download the brochure. (terms and conditions) Hope this will lead you in the right direction.
2156809
I never had to look up the warranty information because my device has performed flawlously. As of this writing I have transferred over 3,000 songs to my computer and downloaded them to my IPOD. I admit I had some difficulty figuring out how to use the device due to the poorly written instructions and the lack of detail content. However, I am very happy now that I have figured things out for myself. Maybe, that's the point. You know......learn more completely through massive experimentation, Good Luck.
747726
I had the same question, so today I contacted Amazon. They directed me to Apple iPod Support, where I was assured by a Rep named "Ivy", that Amazon is an approved Dealer and there IS a one year warranty. ALSO...during that first year you can also purchase an additional 2 year warranty from Apple for around $60.00 on this item. Hope that helps. Let me know.
1795389
I dunno, assuming you buy from the right dealer and therefore get the right product and not one of the knockoff flimsy ones, it should survive impact from a high drop. These people obviously don't grasp that they aren't all receiving the same thing because I suspect they are ordering from different sellers for the cheapest rate. I'm clumsy as can be and the rubber outer lining keeps it from slipping out of my hands like the slick and slippery ipod without the case. I've still dropped it a few times and it didn't so much as nick it. Also I suggest getting them screen protectors if you haven't already. I got this case and screen protectors immediately after getting my ipod and it's still in mint condition because of that fact. Don't let other people's ignorance deter you. Buy from the right seller, the Amazon promoted one, and you should get the right thing. If you get it and it doesn't look like the right product or it seems flimsy AFTER putting it on the RIGHT WAY. (Reading through other customers experiences with THAT is embarrassing.) Then if it isn't satisfying-- send it back. Good luck! I love this case and I've had it for 5 months.
1787357
I dropped my phone on the pavement 6 days after purchase and tried to turn my Samsung on; my phone was dead. I panicked, took the phone back to AT&T; and found out the battery just needed to be taken out and the phone refreshed. I was also told by the agent that Samsung will replace the phone within a year of purchase if the phone was not damaged due to negligence. This Otter Box is durable for people who have the dropsies; without that coverage from your carrier, I doubt any case supplier is going to be responsible for the replacement of a phone or at least this is my understanding. I bought the insurance just in case for the first time ever because I love my phone. I dropped my phone on the pavement 6 days after purchase and tried to turn my Samsung on; my phone was dead. I panicked, took the phone back to AT&T; and found out the battery just needed to be taken out and the phone refreshed. I was also told by the agent that Samsung will replace the phone within a year of purchase if the phone was not damaged due to negligence. This Otter Box is durable for people who have the dropsies; without that coverage from your carrier, I doubt any case supplier is going to be responsible for the replacement of a phone or at least this is my understanding. I... » Read More I dropped my phone on the pavement 6 days after purchase and tried to turn my Samsung on; my phone was dead. I panicked, took the phone back to AT&T; and found out the battery just needed to be taken out and the phone refreshed. I was also told by the agent that Samsung will replace the phone within a year of purchase if the phone was not damaged due to negligence. This Otter Box is durable for people who have the dropsies; without that coverage from your carrier, I doubt any case supplier is going to be responsible for the replacement of a phone or at least this is my understanding. I bought the insurance just in case for the first time ever because I love my phone. « Show Less
1795403
I did not see a warranty. It was for my husband and so far there has not been a problem. It seems like it will hold up unless it is abused pretty badly. I have an ipad air cover and to me there doesn't seem to be any difference but haven't used the other one. Hope this helps.
1611536
I know firsthand that they only offer the non-accidental protection plan for used smartphones purchased from Ebay which minimally covers the phone against inherent manufacturing issues like electrical/hardware failure. I searched vigorously for an Accident Protection plan for my used Galaxy S3 purchase but ultimately settled for a standard, non-accidental 1-year protection plan.On the bright side, I called them today (some ~6 weeks after original purchase date) with a case of buyer's remorse, still a bit miffed over not being able to get accidental coverage; they immediately gave me a full refund. I know firsthand that they only offer the non-accidental protection plan for used smartphones purchased from Ebay which minimally covers the phone against inherent manufacturing issues like electrical/hardware failure. I searched vigorously for an Accident Protection plan for my used Galaxy S3 purchase but ultimately settled for a standard, non-accidental 1-year protection plan.On the bright side, I called them today (some ~6 weeks after original purchase date) with a case of buyer's remorse, still a bit miffed over not being able to get accidental coverage; they immediately... » Read More I know firsthand that they only offer the non-accidental protection plan for used smartphones purchased from Ebay which minimally covers the phone against inherent manufacturing issues like electrical/hardware failure. I searched vigorously for an Accident Protection plan for my used Galaxy S3 purchase but ultimately settled for a standard, non-accidental 1-year protection plan.On the bright side, I called them today (some ~6 weeks after original purchase date) with a case of buyer's remorse, still a bit miffed over not being able to get accidental coverage; they immediately gave me a full refund. « Show Less
1778808
My corner was smashed in. What you can't see until you remove the old screen is that there is a little plastic frame that goes around the digitizer. I was unable to replace that as it is assuredly a factory installed item probably installed by a robot or something. I tried every way I could to get it installed with negative results. I left it out and finished the install. There is a small gap around my entire screen as a result of leaving it out. My ipad works great. My only other recommendation is to purchase a digitizer with the adhesive already in place. It's much easier then trying to line on the double sided tape. My corner was smashed in. What you can't see until you remove the old screen is that there is a little plastic frame that goes around the digitizer. I was unable to replace that as it is assuredly a factory installed item probably installed by a robot or something. I tried every way I could to get it installed with negative results. I left it out and finished the install. There is a small gap around my entire screen as a result of leaving it out. My ipad works great. My only other recommendation is to purchase a digitizer with the adhesive already in place. It's much easier then trying to... » Read More My corner was smashed in. What you can't see until you remove the old screen is that there is a little plastic frame that goes around the digitizer. I was unable to replace that as it is assuredly a factory installed item probably installed by a robot or something. I tried every way I could to get it installed with negative results. I left it out and finished the install. There is a small gap around my entire screen as a result of leaving it out. My ipad works great. My only other recommendation is to purchase a digitizer with the adhesive already in place. It's much easier then trying to line on the double sided tape. « Show Less