I've had this unit since january 2014. When I turn it on today, the blue "on" indicator keeps flashing and no button responds and unit won't turn off
1932715
I had this happen only once. Seems like the device was in a weird state. I left it alone all day -- until the blue light was off, in fact all lights were off. I was trying to let the battery die completely. Once it did, I turned it on and everything came up ok. I was frustrated that I could find no way to do a "factory reset' and reconfigure it. If there's a way to do that I'd be interested.
1932716
Have you tried resetting the system by holding both the Input and Standby/On buttons for three seconds until the indicators light. After you do that, it should turn itself off. If that doesn't work, I would return it for a replacement.
1275616
i installed unit, and after 8 months it froze up.../dont know what to do now....warrant.??? not sureany clue aaaaa/
2062378
Hi. Sounds like a bad switch, or a bad connection to the switch. I would use your warranty to repair or replace the units.
2052455
Maybe the unit needs to be replaced. There is a 2 year warranty. The company is very good to deal with.
2039817
Mine is still fine after almost a full year. I'd suggest you check the installation and if it still doesn't work well contact the manufacturer for a replacement unit.
926726
I have not had this unit that long, but the first unit I had just stopped working. But the lights would not come on rather than staying on. The second one has been working fine. Sorry I cannot help any further.
1426737
It sounds like there may be an issue with the device. My unit simply shuts off with no alarm whatsoever. You may want to contact the seller for more information and/or an exchange.
1246497
This morning, my unit is blank. I changed batteries and the 2008 (I assume year?) flashes, but I cannot set the date. Nothing happens when I follow the manual's instructions.
1791375
I started having the same problem with mine. I think the unit needs to be returned.
864213
Have you turned it off and let it for 20 minutes and turned it back on to reset it? If that doesn't work, please check your owners manual and call them . You may have a defective unit.
767007
I bought one in 2013 it was a refurbished unit, I had a problem with the control board & they replaced it with a new non refurbished unit
2148834
Hi - we had a similar problem and contacted the company. They were extremly helpful and replaced the unit . A pain shipping it back but the replacement was quick and the second unit works perfectly .
455463
Same here. Mine started doing the same thing. It would start working again and then stop again. I finally got rid of it after 3 years of operation.
88022
I know there is a reset if you can get back into the menu. If you can't, the only thing I know to do is to unplug the unit? Not sure about that one. Never happened to me.
1628278
I did have the problem with my first unit after 18 months or so. The problem started after I overcharged the unit. I have since purchased a new one and had any issues.
199459
there's a reset 'button' on the rear near the unit's on/off switch....use a straightened out paperclip or something similar.....
37859
Call Samsung and get a replacement. Its under warranty. That is if this unit is new...and you just got it within the last year.