is there a reset on this thing - it wont move at all anymore - new batteries and still nothing happens but the red lights comming on .....my 10 lb kitten killed it in 10 days ! tried removing batteries and letting it sit....didnt work....lost receipt...
1792629
I got rid of mine after it died. My 10 lb cat also killed it ultimately. I couldn't find any reset switch and never heard from the manufacturer. I only had mine for about 4 months before it died. I wasn't happy with this toy for multiple reasons, and it dying so soon was one of them.
210696
I have just recently been using mine- I set it up with food but didn't turn it on for a while to get them used to it. I've only gotten 3 so far, but I also found the red light blinking with nothing inside twice. If it was a small mouse it may not have made contact with more than one plate at a time? Just my guess. I also clean the surface of the plates from the bait crumbs and any dirt between uses. I assume your batteries are still fresh? Good luck.
23667
Hi Roy, I bought two of these items and neither worked. I even bought new batteries thinking that could be the problem. I had to send them back for a refund...
1830032
Make sure it's charged. I set mine on the most sensitive setting and on #6. My cat ran and hid! Works for me!
2257322
Yikes! Mine still works. Contact the seller - they should be responsive. Good luck!
1422009
Same Here Patricia. We just got ours last week and we let it sit for hours then turned it on and nothing!! It won't get cold, won't turn on and if it does have a light...it's not working either. I'm sending it back. Good luck with yours.
1632296
Mine had issues until I put fresh batteries in it. They weren't old, and I didn't think they needed changed but it worked. If that doesn't work, try the reset button.
81376
I bought this Furby for my granddaughters birthday in February, and when I got this question (in June) I called and asked how Furby was doing. Furby was indeed dead. They are going to try new batteries and see what happens.
2115390
We haven't had that to happen to our grandson's toy and he does use it often, so I don't know what to suggest, except to contact the Kidoozie Company. Sorry. Seems the batteries would have been the solution. If it's new, maybe send back to Amazon.
334400
Hi Deana, yes there is always the possibility that it might be broken, but just in case it's not, try new batteries first. If it still doesn't work, then send it back and get a new one.
999467
You might try rebooting the unit by taking out the batteries for a few minutes and then re-inserting. Be sure to re-zero the scale afterwards (and any time after you move it), and that it's on a hard surface (not carpet, for example).
813573
No! I had the old model for over three years and loved it-- until my cats broke the lever from helping themselves to a morsel or two in between meals. Picked up a new model last night and it seemed to set fine, yet never went off (could tell because the meal light was flashing). Just swapped it for the same model at Pet Smart and same thing happened! New model is a bit easier to program, but I'd stick to the old model if I were you!
1533375
My first one lasted 1 month, the replacement I just received did not work straight out of the box. Going by the condition of the boxes they came in I'm guessing they were somebody else's rejects. I have one kitten, so it wasn't due to heavy use.
1640430
Haven't had that problem, but kept it fed and played with. There is a reset button where the batteries are inserted.
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
1996070
I had mine for over 2 yrs now and started to have issues with the motor. So I need to send it again and they will fix it and send it back. All I can say is that, the product works and its the best thing out there. Second, I love the customer service. They are super helpful and actually care for their customers instead of just making money. So I def recommend to get it and try it out. Your cats will love you! I am going to send mine in this weekend to get it fix and once I get it back, I will update you! Best of luck!
123571
We have had ours for almost a year now. A few weeks ago ERR showed up on the LCD screen with the low battery light flashing. We changed the batteries and it worked for a few days and then ERR again. We use smaller pellet food and thought maybe it was jammed. We took it apart and air dusted the crumbs. It worked for 2 days and then ERR again. The motor has died as far as we can tell. Maybe something has gotten shaken loose or food bits have interrupted a connection. Try cleaning it out with canned air, gears, battery terminals, and wire connections. Helped for a bit for us.