Mine came with no safety seal or product box. It also does not smell or feel the same as the original product. Is this a counterfeit product?
1944143
Mine did not have a product box (I have never bought a 500ml bottle that was) but the bottle was sealed shut. I have used this product for a few years and as far as I can tell, the one I received is authentic.
1143429
No, its suppose to be sealed by the manufacturer by using seal glue for the box....you might have received an open product
1757209
I was going to ask the same question. There was no seal and it was only about a third full. I weighed it and it is the correct shipping and product weight, so I guess they just got a cheaper bottle that happened to be bigger or something. I can't imagine the granules would go bad unsealed unless it got wet before receiving.
987285
This definitely cannot be a legit MoroccanOil product if the seal is not official. Few more dollars to purchase thru Moroccan site, better safe than sorry :/
1650203
There was not a safety seal that I recall BUT it did come heat sealed to a stout piece of cardboard. Perhaps that is haw they come from the company? I'm about due for another one so I will let you know when it comes in. It really has helped my daughter.
131246
Mine was not sealed. I've purchased 4 and none have been sealed - no issues, always fresh and a great product.
1234212
no that's not normal, but I've had that happen with other brands. it's possible the powder package wasn't sealed good. I would believe the product would be fine to use unless the outer box was damaged.
429385
It may be a factory reject or it may be a fake. Regardless, somethings not right. Ask for a refund from Amazon. I did and they gave me my money back. I compared bottle I receives from Amazon to a bottle from Nordstrom and the 'Amazon' bottle doesn't smell same.
977896
i don't believe they have safety seals..lots of perfumes don't ..people try them on ibn the store...sometimes the box is sealed
348709
I have been a user of this fragrance for years. Something happened and they change the formula and the packaging.No, is not the original but I don't think the original exists any more.If your are a new user you won't notice the difference. It will last the same on you and smell alarmist the same.In my humble opinion.
1365400
No it's not! I've bought 2 and to be honest I can't remember how mine were sealed, if it was at the neck or if it was sealed under the lid, but the two I bought through Amazon WHERE sealed. I learned the hard way on another product in the cosmetic line which told me it was fine and new and I got a terrible infection. So I will no longer accept anything not properly sealed.
429386
If the seller was Amazon I don't believe you would receive a bootleg product. My purchase was boxed and the box was sealed with Cellophane. Did you receive yours in a similar fashion, was the box sealed in plastic? If not you may want to check the return policy. Good luck
204985
I believe this is a counterfeit product. The image is NOT exactly the same and the product is not as creamy and silky. Also the fragrance is NOT orange.
1904378
Jeanne S., yes it DOES come in its original box! It is not a tester bottle and is packaged just like you'd find it in any department store. Oh, it smells sooooo good!!!
470295
As far as I know this product is not genuine Wen product developed bu Chaz Dean. The smell is different from the genuine product too. If you want the genuine product, you have to order from Chaz Dean.
1931545
Im not sure mine came sealed in the box and it smells wonderful maybe I just got lucky with it??
844195
I assume it is as it smells, looks, and feels the same. It seems to work like the original one I got from a facial spa. Packaging is identical as well. I have ordered product several times from this supplier.