Just got this item. The remote control on the leash doesn't seem to be working, the dog doesn't move and the switch is in the ON position. any suggestions?
1968234
Had two straight defective units. No power. Checked that the batteries were installed properly.
1968235
Sorry, I don't have any suggestions. Fortunately, the one I ordered worked exactly like it was described. You are the second person to have trouble with this item. I would return it!
1968236
Check to make sure batteries are installed properly and are not faulty. If it still doesn't work return to the place of purchase and let them work it out for you. If faulty will need to be replaced.
893979
I have had no problems with it. I wish I could help out. Maybe change the batteries or make sure it is totally cleaned out after each use...? Could a piece of dog food be stuck in the "zapper" part?
1254284
When I replace batteries in the collar, make sure the remote is on and hit the vibrate or tone. You may have to pull one battery out and retry. Your battery in the remote might be weak and need replaced also.
1920869
First are you sure its not the hand held remote?? I had the same problem and it turned out to be a mostly dead 9volt battery in the hand held unit, if not, send the collar back to the company, they are very easy to work with
355689
well, to be honest with you I don't think it is supposed to. I started out leaving my light switch in the on position all the time and it seemed like the darn thing never shut off! So I went back to just turning it on when the dog goes outside to do his duty and then turning the light switch off again. I am disappointed but will make do I guess.
807885
Sorry I can' help. I haven't gotten that far with my dog as yet. Good luck!
874263
What type of dog do you have and is the fur on his neck ollowing the pegs to touch his neck? If he just looks at you, you may try notching it up 5 settings at a time. I have my shitzu responding to the beep and have had no issues with it making contact when needing it. Also make sure its charged well and not laying on top of the dogs regular collar.hope that helps! Cindy
1944853
If it is used it is probably defective. Check that the batteries are good and inserted in the remote properly. Sometimes new batteries are bad, especially the ones that come with a unit. Some of these units are new but several years old.
1798523
If you're referring to the handle I had the same problem. They are very simple and cheaply made. The wires in the handle come away from the switch. Open the handle and tape wire harness into position. Worked for me. Hope this helps. Cheers.
2236643
I would definitely contact the seller and make them aware. Ill try my best to explain but there should be an online manual on google somewhere. All you do is charge it up first until the light on the collar is green. Then activate the collar by holding the button on the side with the digital display. You do this and then it should come on. Then if you let go and hold the button again two lights will be displayed (green and blue) and this means that each time your dog barks sequentially the electric pulses will increase. This is where I have mine. However if you let go and hold the button again there is a manual setting where you can set the pulse from 1-9, 9 being the strongest. I had troubles figuring it out at first but just play with it and if this doesn't help call the manufacturing company they'll absolutely answer your questions. Be careful not to hold the button too long as this will power off the collar. Hope this had helped you! If you have any more questions let me know. Also let me know if it works well on your dog as well.
2281668
If the dog is engaged in the bottom motor dic and the motor does not drive the motor, you have a defective unit. If all the wiring is correct that could be the answer. My works perfectly over the past 10 months or so. We do not have cable but do have plenety of stations on the air. Good luck. Rob
1481867
My Furby will not listen when he speaks. It came damaged?. Or you can do something to get it working again. I have tried several options and no. New batteries and does not work. What should I do?
556076
My receiver does seen to turn off or go into to sleep mode. After about an hour of non use, the transmitter is unable to connect with the receiver which is very frustrating. My yard is big and our dog is very good, until he isn't and then the darn thing doesn't work. Help?
1678892
Sounds to me like its a skin contact issue, If he is walking through the fence with no reaction, that would me my first guess. Check to make sure the collars are tight enough on his neck that he is receiving a correction. If he is a longer haired dog switch to the longer stainless steel posts, 9 out of 10 times it is an actual skin contact problem that is causing the issue, if you don't get anywhere with these steps please don't hesitate to call me during normal business hours, I would be more than happy to trouble shoot you over the phone 800-396-5517 we are closed for the Holiday, but will be back in on Tuesday.
56061
I think folks have had the same issue with both. I recommend buying the little leash that goes with it.
631995
I undid the not and tied a dog leash clip to the rope. I then covered the area in hot glue. This has been working for months so far.
992769
The first thing I did was to plug the unit in and hold it next to our older Poodle who was sleeping in a chair and he showed no reaction whatsoever. Given that some reviews have had problems and some haven't I guess you would just have to try it for yourself.