We bought this for my office in August, 2013. There is a jam that we cannot fix. Any suggestions?
1936990
If you pull all of any jammed paper out, including removing the print cartridge and checking for small paper pieces, it should work. See p. 134 in user manual, http://www.brother-usa.com/VirData/Content/en-US%5CPrinters%5CConsumer%5CUsersManual%5CUM_HL_5470DW_5470DWT_6180DW_6180DWT_EN_6807.PDF Be sure to turn it off and on after clearing to reset everything. Run a test page print to make sure its working. Other than that, you might have to take it to a office supply place for service.
1936991
If you pull all of any jammed paper out, including removing the print cartridge and checking for small paper pieces, it should work.See p. 134 in user manual,http://www.brother-usa.com/VirData/Content/en-US%5CPrinters%5CConsumer%5CUsersManual%5CUM_HL_5470DW_5470DWT_6180DW_6180DWT_EN_6807.PDFBe sure to turn it off and on after clearing to reset everything. Run a test page print to make sure its working. Other than that, you might have to take it to a office supply place for service.
1701988
I have a problem too. We tried everything but it is just not a good product. I am looking to replace the unit.
1112407
Sorry I can't help... This weekend the same thing happened to the unit I bought for my Mom. Please let me know if you find an easy fix for this problem.
1819113
I had a similar problem once last year with an update. I contacted customer service and they replaced the unit.
1812524
I haven't had that problem since I purchased it a year ago. So far so good. Sorry I couldn't be of any help.
1384981
The machine has never jammed for me, but I only use it occasionally. Sorry, I'm no help. Perhaps you can contact their customer relations department. Sometimes I even find information/demonstrations on Youtube. Good luck!
396042
I'm having the same problem with 14 month old printer. Seems as if thousands of users are having this issue. HP not responsive about it. Avoid this printer.
1113799
I would suggest getting a refund and ordering a new one. I've only had to reformat it once and I've had it since February. No other issues with it.
1207873
We had a similar problem. There was a slippage inside. I am not sure what was done to it, but it is working now. Ours happen when it was brand new. We thought something got knocked loose during shipping
657396
I've had mine for a little over a year now with no problems. I'm thinking about upgrading to the Q3 soon. Hope this helps.
1413361
Haven't had this problem. Ask the company to replace it. They should, considering what you paid for it.
1815884
I am having the EXACT same issue - jams after printing the 1st page. Called EPS customer support. They were nice, polite, and are sending me a replacement.
1562609
I had mine in my office and it died. Not sure if it was opperator error or if it was the environment
541415
try rebooting it by unplugging it for 30 seconds then plug it back in and start it to see see if that helps. Part of the problem is that when it jams all the way to the left and is not accessible because of the cover it is under, so you can't do anything with the printhead or the cartridges.
124250
Hi Sean, I don't have any problem with paper jams at all. And it's been making that noise since soon after I purchased it. Julia
1810309
I have had mine for a year with no problems . love my machine. Have you contacted Amazon. If you have only had your machine for a short time you may be able to get a new one . so contact Amazon
1777510
I'm not sure, we haven't had any problems with ours and we've had it almost two years. I would just try contacting them. I think most companies want to make things right.