Cruz won't turn on...what do I do? I just received my cruz tablet yesterday and started using it. I had it charging all night, and then when I went to turn it on this morning, it worked just fine. Then I got a notification from the Amazon Appstore that I could update it, so I did, and then that's when it all fell apart. The screen turned like blank, but I can tell that it's still on and it won't even turn off or do anything. I tried pressing the reset button, but it didn't do anything. What do I do to make it work again?! Cruz won't turn on...what do I do? I just received my cruz tablet yesterday and started using it. I had it charging all night, and then when I went to turn it on this morning, it worked just... » Read More Cruz won't turn on...what do I do? I just received my cruz tablet yesterday and started using it. I had it charging all night, and then when I went to turn it on this morning, it worked just fine. Then I got a notification from the Amazon Appstore that I could update it, so I did, and then that's when it all fell apart. The screen turned like blank, but I can tell that it's still on and it won't even turn off or do anything. I tried pressing the reset button, but it didn't do anything. What do I do to make it work again?! « Show Less
1954910
my cruz tablet did the same thing all you have to is reset it and hold the power at the same time until comes back hold it for awhile about 15 to 20 second and it should respond.
1954911
Mine got stuck on tried pin in reset, nothing, tried plugging it in nothing, tried suggestion to press power and reset for 15 second nothing, then pressed pin and moved it around and it restarted. I love this thing have it almost 2 years, glass is broken from big dogs jumping on it and it still works!
1954912
I'm going to try this...letting it die so it will turn off, if it's not off already, then charging it up, and see if I can get it on. If I can't, I'm just going to send it back and either get another one, or I'm going to have the money refunded so I can get something different.
1954913
Caity, I don't know if this will solve your problem, too, but my son-in-law was visiting tonight and he stuck a small pin-like object (I think it was a straightened out paper clip) into a small hole on the Cruz. The hole is located on the top of the tablet, between the power button and the charger port, and is marked "Reset." He said that with any luck, the pin should reset it. Voila! It worked perfectly. Everything seems to be working just fine now.
1954914
If you call them, will you let me know what they said to do? Thank you! It would be a great help in figuring out what I should do. :)
1954915
i just bought this thing had it charge for about a hour but can not get it to come on is th is normal does it have to charge longer can you turn it on with the charger pluged in
1954916
Mine was dead also, but I took a paperclip opened up and did the reset several times and it worked and it turned back on and is working fine right now.
409676
I have had nothing but trouble with battery life on this "monster". I received it as a Christmas present, charged the battery for at least 3 hours initially, then used it for an hour or so. When I tried to use it again the next day, the battery was so low the device would not boot up. Recharged it to 100% capacity, closed it down to sleep mode, tried to use it again after about 24 hours. The battery was again completely discharged. This has happened 3 times. Who wants a device that you have to charge for 3 hours EVERY 24 hours in order to use it 6 - 8 hours?? I don't recommend anyone buying this item! I have had nothing but trouble with battery life on this "monster". I received it as a Christmas present, charged the battery for at least 3 hours initially, then used it for an hour or so. When I tried to use it again the next day, the battery was so low the device would not boot up. Recharged it to 100% capacity, closed it down to sleep mode, tried to use it again after about 24 hours. The battery was again completely discharged. This has happened 3 times. Who wants a device that you have to charge for 3 hours EVERY 24 hours in order to use it 6 - 8 hours?? I don't recommend... » Read More I have had nothing but trouble with battery life on this "monster". I received it as a Christmas present, charged the battery for at least 3 hours initially, then used it for an hour or so. When I tried to use it again the next day, the battery was so low the device would not boot up. Recharged it to 100% capacity, closed it down to sleep mode, tried to use it again after about 24 hours. The battery was again completely discharged. This has happened 3 times. Who wants a device that you have to charge for 3 hours EVERY 24 hours in order to use it 6 - 8 hours?? I don't recommend anyone buying this item! « Show Less
1644663
Same solution as HnKJay. My update of the Innotab fixed a few problems including the date issue. Our child's Innotab would occasionally complain about inserting an SD card (even with one in it), or not go past the boot screen, or not turn on at all. Once it did boot up and the update took place... then after three days... no issues. But I'll wait and see if this was a long term fix applied. And ditto to buying rechargeable batteries. The backlighting, touch-screen and sound gobble up the power from 4 AA batteries within a day.
802747
Alexis, I am not around my tablet at this time; but I believe somewhere around or next to the power button, there's a very, small hole, big enuff for a paper clip or a pin. Press lightly and it should reset the tablet. Please make sure tablet is "fully" charged...meaning that it really takes an hour to three to be charged appropriately. If these two solutions don't work, contact technical support at the url on the lower right-hand corner of your manuals cover. Good luck and this worked for me. Oh, Google Play Store isn't on my tablet...had to use 1mobile.com for Android market.
1764585
The charging light in mine actually didn't work, so I tried turn it. Since in had a battery in it I cound send it through the mail. I contacted AMAZON and they sent me a new. The new one works perfect....
441097
Try holding the power button until it's off and then turn it back on. If that doesn't work, try popping out the battery and putting it back in to see if that resets it.
1191503
I purchased the 8 + 8 hour Tablet & keyboard for use on long flights.The keyboard works only when fully charged! There is supposedly an 8 hour battery in the keyboard so I plugged it in. However, I find that the keyboard power plug is very loose and the battery will not charge unless you place a tape to hold it in place and continue adjustting until you see the charge light indictor ON.It take took a FULL DAY to fully charge both the Tablet and the keyboard. The next morning, I worked on the Tablet with the keyboard and watched Netflix. Sadly, after 4 hours the low battery level forced the Tablet to go to SLEEP.I returned the Tablet and Keyboard. I purchased the 8 + 8 hour Tablet & keyboard for use on long flights.The keyboard works only when fully charged! There is supposedly an 8 hour battery in the keyboard so I plugged it in. However, I find that the keyboard power plug is very loose and the battery will not charge unless you place a tape to hold it in place and continue adjustting until you see the charge light indictor ON.It take took a FULL DAY to fully charge both the Tablet and the keyboard. The next morning, I worked on the Tablet with the keyboard and watched Netflix. Sadly, after 4 hours the low battery level... » Read More I purchased the 8 + 8 hour Tablet & keyboard for use on long flights.The keyboard works only when fully charged! There is supposedly an 8 hour battery in the keyboard so I plugged it in. However, I find that the keyboard power plug is very loose and the battery will not charge unless you place a tape to hold it in place and continue adjustting until you see the charge light indictor ON.It take took a FULL DAY to fully charge both the Tablet and the keyboard. The next morning, I worked on the Tablet with the keyboard and watched Netflix. Sadly, after 4 hours the low battery level forced the Tablet to go to SLEEP.I returned the Tablet and Keyboard. « Show Less
1229449
To fix this issue, get a hammer and beat the crap out of it until you feel better. Then, go out and buy a tablet that actually works. I bought 3 and none worked 6 months later. The company does not respond to emails and their phone customer support is non-existent. Worst waste of money I have ever spent. Do yourself a favor and trash it. It's not worth the heartache trying to fix it. Also, the boot manager/menu is non existent. They won't tell you how to access it and no combination of keys work. Good luck!
328690
Greetings. Do you mean the Apad kid tablet? If it won't open, please keep charging. If it still doesn't open, please press the RESET button, which is located on the back of the tablet. Wait a few moments and then restart. If there is any further question, please feel free to contact us @ betterstuff.amazon@gmail.com
468008
Same thing happened to me. I put the battery in, it showed the red light blinking. I tried to turn it on and the phone lit up but wouldn't turn on. I let it sit charging for 30 mins and the red light was solid but when I came back to the phone the light was out and now the phone does nothing. Don't know where I go from here...
1117976
not sure...when you installed the battery was the unit plugged in or not? if it was plugged in, try unplugging it after powering it off, intall battery, then try the power buttonwhat happens next? is it just dead or do you get lights at all even for a moment? mine just worked and was not an issue.....did you dbl check the model numbers? and it fits ok, not wobbly?mine has been working like a champ....no complaints at all!!!!
1243710
This happened to me also. I thought it was the charger. I bought a new charger. It still wouldn't charge. I returned it to Amazon (manufacturer has a 1 year warranty on defects) and they sent me a brand new one that does work. It wasn't the charger, it was the charging port on the tablet. If you need to return yours for the same reason, go to your orders page and contact the seller. Amazon was very fast and helpful in replacing it for this reason. The new replacement one has been working (charging) fine.
221749
I've been using mines for a week now and I had the same problem when I turned mines on. I was under the impression that the blue battery light meant that it was dying too. I think that just means that the keyboard is on when it flashes on. I turned it on and off until my iPad found it. There may be more clear instructions in the owners manual though. Goodluck!
999837
Ok......now don't get mad when I asked you some dumb questions but it's kind of like my husband who said the printer was broken...I said......is there paper in it? and he said.....well......I think you know what the answer to that was (I didn't have to buy a new printer, let's put it that way). First......is the TDK button on? Make sure Bluetooth is enabled on your iPhone. Now try this, press the Bluetooth button, let it go and then press it again but hold it down for at least 3 seconds. It's suppose to blink quickly then. You should be able to see TREK Max on your iPhone. Now select it. I'm not sure about the passkey thing because I didn't have to do that. Oh, and one more thing, I would have my iPhone fully charged. I don't get it but I once had trouble pairing something and I ran down my device so I said I'd try it the next day (after it was fully charged) and it work just the way it was suppose to so try that too. Make sure the TDK is fully charged too.....I hope you get this thing up and running...it's a nice thing! One more thing, I don't have an iPhone right now (Android) but make sure (probably in your Personal Settings) that your Auto-sync data is checked. Good Luck!
1439193
A month old purchase from where?Please be specific as for if it is brand new out of the manufacturer's box or refurbished?You might be able to find your own answer here- otherwise I will be interested to assist you further for some other quirky acts Andriod tablets love to put on to show love for you.Also try to put on the charger in a firm position on both ends, then wait for some charging indicator and press/hold power button for 2 seconds+ might also spark up that guy for you.Best of Luck-!
1199160
I bought this tablet for my mom. She had the same issue. We ordered her one and its on its way. At this moment her tablet wont stay tho it says its charged. Hoping the new charger will help.
1834259
what you should do is,,1. un-plug it and reboot ur tablet,,2. turned the power off,,wwait about 5mins ,, 3. power up ur tablet ,,if not fully charge ,,4, plug the charge in ,,and see the indicator ,,should show charging sign,,5. if it doesn't it mean ur charging port is defected !! 6. the charging port is very sensitive ,,by forcing and wiggling it a lot ,,you may have damage the charging port ,,