I live in Vancouver, Canada, is there a reason why your "free shipping" doesn't apply here? I am being charged over $20 for S&amp;H
1972941
Hello and thank you for your message. The "free shipping" is for U.S. orders. Unfortunately shipping to Canada can be costly but the vitamins are well worth it! If you could please send us an email with your order number I will see if I can apply a discount on the shipping costs for you.
1691586
PS- If you buy thru Amazon, make sure at Check Out that Shipping has NOT been added. About a month ago, I had to add a 7200 to my cart in order to get their price, and just for the heck of it, I went on to Check Out. There, a Shipping Charge of roughly $70 had been added, even though it originally said the unit qualified for Free Shipping. When I inquired about the shipping charge, I was informed due to the size of the product\weight, it didn't receive Free Shipping. Kinda like Qualifying to win the Publishers Clearing House I guess.
187739
I am not sure why it says Free Shipping, it shows $5.30 for freight on my end.
1587656
We don't offer free shipping on international orders. Not even sure if you can order from Amazon US to the UK. Might have to go to Ebay to check there. Wish I could help more.
112726
We do not charge shipping and handling, all of our products ship for free 1st class or priority mail in the us. You may have had something else in your cart or may have selected overnight shipping which is very expensive.
2052826
Thank you for your interest. Free shipping only applies in the contiguous U.S. of 48 states. If you are shipping to additional U.S. locations or International then it will charge shipping fees.
1391985
The only thing I can figure is that there was another seller who had free shipping offered. We unfortunately have to charge due to the discount off of retail and the costs associated with listing it. With free shipping we actually would only achieve about a 3% return. I am sorry for the confusion but the other seller may have run out of the carriers and the sale was redirected to our site
591677
Dear irina, We do not offer free shipping because are prices are low . Whatever is shipping cost will be added . If that's going to be to high of a cost for you I can include a third case for free when you place an order of minimum two items. Thanks
411813
I just added this to my cart and it is showing 0.58 for shipping??? Not coming up as free shipping.
1535460
I noticed the same thing - I bought the item anyway, and was charged sales tax, although I don't think I should have been if Genexus/Chan is in NV, and I'm in CA (and I ordered and received my item before 9/15/2012, when the CA law requiring tax to be collected becomes effective). So I suppose I really paid for my "free" shipping in tax. Amazon has not been helpful. I will buy nothing else from Genexus - too many odd things going on here. I'm also done with buying anything that does not come directly from Amazon - I've had some other unsettling experiences when using the Amazon storefronts. Time to start supporting my local stores again, even if it costs a bit more. At least I'll have the peace of mind of knowing where the stuff is coming from, and being able to see its condition and quality before I buy it, and I won't have to deal with Amazon customer "service".
814004
Please note there are many different sellers of this item with their own prices and policies. Questions about shipping should be directed to the specific seller. Also note that many "free" shipping offers merely have the shipping charges added into the item cost. Many people seems to think that $7 plus "free" shipping is better than $3.00 + $3.00 shipping!
340330
Hi Debora, If you're ordering through Amazon.ca, you will have no difficulty. I ship all across Canada on a daily basis. Regards, Jennifer
18434
Was your order total over $35? If not, that is why you got charged for shipping. If it was over $35, contact Amazon customer service.
1626561
Jim the reason is because we were being taken advantage of standard shipping to the west coast. We had inexpensive shipping and we had most of our customers ordering from California/ Washington/ Oregon and we were losing money on every order. We changed everything to two day air for $40 dollars and now we break even on shipments to the west coast. My suggestion is to go to our own site where the shipping is less and sometimes free. Thanks, Dan Wholey at Wholeys
482884
Thank you for posting your question. As of today January 20, 2014 this item is sold by Amazon.com as well as various sellers. Free shipping is offered from Amazon.com and select sellers however other sellers charge a shipping/postage fee. The likely reason why you were going to be charged $58 for shipping is because the item added to your cart was from a seller who does not offer free shipping. My suggestion would be to check which sellers offer free shipping, then click the "add to cart" button next to their name. Here is a link to the list of sellers of this item:
1582560
I wondered if amazon wouldn't give a heads up on arrivals of a major purchase like this, seeing as they don't charge your cc until it ships, and I'd like some notice on a $900 hit on my account. Thanks for all the replies, saves me from going to B&H; twice a day until it's available.
1673107
I don't know it was eligable for free shipping with the rest of my order. sorry