when I turn on the pump, air fills half the pump. hose was full of water and vacuum head under water. where is the air coming from. pump works alone
1938544
It is kind of tricky to get primed. Hose may look full but just a little air at first will cause pump to loose prime. I usually turn it on and when it sucks air I turn it off and loosen the strainer basket top to let the air out, I usually have to do this about 2-3 times then it takes off. It's kind of hard to hold the whole hose under water to get the air completely out of it. Hope this helps.
1938545
are you using the clear hose that came with it? We had trouble with ours so switched to a regular vacuum hose.
1938546
Start with one end of hose connected to vacuum head and submerged. leave other end of hose disconnected from inlet. start from the vacuum head end and slowly submerge the hose straight down under water until you get to the open end. Push the open end under water and connect to inlet. If you needed t used inlet adapter that came with kit make sure O-ring stays in place.
474388
We had the same problem. Tried to contact the manufacturer and they were no help whatsoever . We were told there is no warentee on the pump at all. It was a very poor product.
1025613
Hi Paul H,Is there any update ? Have you talked to your technician ? It's almost a week and that pump is still not doing anything, I really want it to work.Thank you.
19537
The hose to the pump could be clogged. If you have pets it could be their hair. Detach the hose, get a tweezer And clear what you can reach. Blow in the hosed, sometimes sediment gets in there too. Also clear the pump opening. clean with white vinegar & water. good luck!
1677108
it sounds like the water is puming out to fast for the water coming in. the pump is probably too big for your application. try reducing the outlet hose size to about 3/4" instead of the 1 1/4" it is set up for. if the float had about 8" of travel instead of 3" you would be fine. my pump works fine for me, i am happy with it.
1440631
I turned my vacuum hose around to blow the air into the pool or you might have to buy a small electric air pump they sell them on Amazon.
925556
The pump runs on our pool while the cover is on. I'm not sure about a vacuum.
1656743
The only thing I can think of is to google the model number of the air pump to find the replacement part or just take the pump & hose to your local ace hardware (or fish shop) to see if they can assist or special order a part. Hope it works!!
204992
Sounds like a question for Dr Drew...but I'll give it a go. Here's what I'd test....Put a bit of WATER in the container and assemble everything, then pump the handle just a FEW times. Then SLOWLY unscrew where the hose connects to the container, does air escape? If not, then either there's an issue with THAT seal, there's an issue with the pump:container seal, or there's an issue with the pump itself. If air does escape, then screw it back on and pump it once. Then unscrew the spray nozzle tip all the way and pull the trigger, does air/water escape? If so, then there was an issue with the nozzle being too tight. If not, then the tube or nozzle are likely clogged and then take an air car with the little included hose and open the trigger then spray the air into the tube to clean out the system, then from the nozzle side. Does this fix it?
187688
A couple of things come to mind. Is the panel dirty and need to be wiped? The pump may be working but the intake could be clogged and needs to be cleaned out? Is the pump submersed fully? I found my pump not working (but I can't see mine) because it was above the water line, adding water solved it.
1152467
Typically you can just stick your hose into your water source and pull the handle backwards and forwards until the water comes out. If that doesnt work you can get some water in the tube and blow the water into the pumps housing. This helps actually get water into the body of the pump if it wont pickup the water from its source. You have to understand that you need to allow your water source to not be sealed up otherwise your container of water will create a vacum as you are pumping something out and do not introduce air. If your water source is sealed it will need venting to stop the vacum. I used mine as a portable beer pump. Cheers
1571676
make sure all seals are tight and the hose is connected properly to pump and fill tip. worse comes to worse use a bike pump or air mattress pump. be careful with the last idea. have some one hold a yard stick next to bosu while inflating and when good height have pin ready to go in as you pull hose
494068
I have not had this problem with either pump I installed. Possibly water is not staying in the line and the gaskets are getting dried out or your intake and overboard discharge are clogged and water is not flowing smoothly through the system or (if you have one) your holding tank is full so there is no place for the water to pump into...
966633
Is it new? Is the line length sufficient? Is the tail line attached? The system seems to work on a pump that causes vacuum. This pump also propels it forward. There's a feature that causes it adjust positioning occasionally, so that it will reach the entire pool. What's it not doing properly?
615908
Check the weight pieces on the balance hook and on the hose. Make sure all air are bleed from the hose
922432
If you had experience a pump is sucking out water out of your pool. I think you have a hole in the cover.
1352870
I would first start by double checking the condition of the Pumping unit before attempting any use. 1. Disassemble the Pump assembly where the magnetic fins spin. You should be able to remove the magnetic/plastic fanblade assembly. There is either a metal/plastic stick with two rubber tips used to help dampen any vibrations. If the pump wasn't taken care of, or "ran dry" for too long, the magnetic fan assembly may have warped making disassembly more difficult. 2. if all goes well, and you can in fact pull the pump's magnetic fan assembly out, or can freely spin it within the pump housing assembly, then you can try priming the unit by filling the canister. (do this outside or where overflow water will be caught) 3. I have just over filled my unit, and while waiting for the pump to start sucking in water, I've closed the "Out" hose valve. applied generous pumping of the prime button, then reopened the Out hose valve. This creates suction thus if no water is coming into the "In" hose valve you may have a obstruction. Make sure the canister is full of water before starting it up, made a huge difference in how long I waited for the water to begin flowing. The top half of the pump assembly itself needs to have some water in it, because to me, it seems like it doesn't do jack squat unless there is water in it. I'm not a major fan of the Cascade series pumps, but when it comes to customer service the manufacture I contacted directly helped me out in a pinch. There is a science to the Priming aspect of getting the unit going. I've noticed leaving the "Out" valve at the half off position, while priming, this helps pressure build up as the "In" hose begins to fill with water. The sudden opening of the "Out" valve causes the built up pressure to pull enough of that collected water in the "In" hose to make it to the pump assembly, and voila. it freaking starts working. ..after 30 minutes of trying"