I've heard horry stories regarding Bushnell's Customer Service Department. Does anyone have a recent Bushnell CS encounter to share, (Good or Bad).
1946910
I have the "Bushnell Pro 1600 Tournament Edition laser" and earlier versions as well. Buyer should always beware. That said, the battery door on my last two units grew faulty forcing me to phone Bushnell. They didn't offer replacement, but did send me new doors at a minor cost. They arrived, I installed, problem fixed. How someone is treated by most people depends on how they behave.
1946911
You are right to worry about Bushnell's Customer Service Department and Post Sale Customer Commitment. I spent $450 on a pinseeker model and the battery door kept opening up allowing the battery to fall out 3-5 times per round. This was a clear case of a poor design. Bushnell said "too bad, that is just how it is." No solution, no refund, no substitution. Basically buyer beware. My Pinseeker sits on a shelf in its original case. That is the only way that the battery won't fall out. Look for a better vendor until Bushnell figures out how to take care of customers that purchase it's products. You are right to worry about Bushnell's Customer Service Department and Post Sale Customer Commitment. I spent $450 on a pinseeker model and the battery door kept opening up allowing the battery to fall out 3-5 times per round. This was a clear case of a poor design. Bushnell said "too bad, that is just how it is." No solution, no refund, no substitution. Basically buyer beware. My Pinseeker sits on a shelf in its original case. That is the only way that the battery won't fall out. Look for a better vendor until Bushnell figures out how to take care of customers that purchase it's... » Read More You are right to worry about Bushnell's Customer Service Department and Post Sale Customer Commitment. I spent $450 on a pinseeker model and the battery door kept opening up allowing the battery to fall out 3-5 times per round. This was a clear case of a poor design. Bushnell said "too bad, that is just how it is." No solution, no refund, no substitution. Basically buyer beware. My Pinseeker sits on a shelf in its original case. That is the only way that the battery won't fall out. Look for a better vendor until Bushnell figures out how to take care of customers that purchase it's products. « Show Less
1946912
I have owned several Bushnell rangefinders through the years and have never had a problem with any of them. I have never had to contact customer service. That is why I keep buying Bushnell exclusively. Hope this helps.
921232
The pair I got had a limited range of focus. If I followed the procedure, I could get one eye in focus but the other eye adjustment came up against the stop while the image was still fuzzy. As I said, I think the quality of this item varies all over the place. Some people apparently get good ones, others (like me) get garbage. I am NOT a salesman for Bushnell, but I already had a pair of their compact 10X32 binocs which worked ok... I ordered another and they are ok as well. For what it's worth.
1088072
Josh, I was foolish and made a poor choice in going with Barska. The scope off the rifle looks great, but once installed and fired all kinds of issues became apparent. Barska Customer Service is awful and and wouldn't even meet Amazons one star standard. Tread carefully my friend.
1610855
I contacted customer support about this same issue . Heres their response . About $6 for a new one , if its the right one . http://www.bushnell.com/global/customer-service/parts-order-forms You'll need to know your model number and part name/number which is ..... GP 2 USB Cable For phone orders please give us a call at 1-800-423-3537. If we can be of further assistance, please contact us again via email at CustomerSupport@Bushnell.com.
519659
They have not, but the Customer Service rep I spoke with was very accommodating and gave me the impression this was not the first call pertaining to the same issue. The rep was the one to suggest a full refund, rather than a replacement. I would imagine this is a known issue they're working on, but who really knows.
248209
I ignored some complaints I read online about Woodland Hills Camera and am really sorry I did. I never received the product they supposedly mailed to me and spent a lot of wasted time and money trying to resolve the problem. The staff there is very unfriendly once they've got your money. Don't make the same mistake I did. Here are more people who got scammed by this unscrupulous company:http://www.complaintsboard.com/complaints/woodland-hills-camera-c215793.html
959094
They have very good customer service. So check with them. I got an upgraded model for free because this one was not very accurate for me.
1465191
Yes this is a typo, I ordered one because I saw many places around the net advertising them as illuminated, but ended up sending it back because the thin reticle would be hard to see in low light hunting without illumination. I contacted Bushnell and the guy there said he believes the illuminated version will start to be sold around the beginning of the year. I cant wait because I had the scope a few days(never mounted) and it was very clear, seemed very robust, and the reticle is very nice, except for the illumination. I'm hoping the Bushnell rep was accurate on his timescale, since I have a savage fcp-k sitting at home, never shot, waiting for a scope... its killing me. I have sent a message to Amazon telling them to fix this typo, but obviously those messages don't go to far. I hope this helped.
1567950
FYI, I got my M92 directly from Booxtor. I'm quite pleased with it. I did a lot of research before buying and the consensus was that Booxtor offers great service as well as a better FW package.
1897011
Yes and yes.I found this company unsatisfactory in customer relations. I hope you have better luck with them than I did.LM
1626969
Kristen I can't answer or explain other folks' problems no more than I can answer if their scopes were mounted correctly. I can say that I've never had problems of any kind with UTG equipment other than their rheostats being a bit irritating sometimes. So far, I've not had any problems with the scope in question. The scope has performed perfectly from day one and I've put a bunch of rounds down range and it remains perfectly reliable. Is it the equal of a $2000.00 scope....obviously not, but it does work quite well and the glass is satisfactory. Just my cents worth. Paul
270419
I just got off the phone with their customer service (Tracy) and am very dissatisfied. When I called the CSA said she had 5 other calls waiting over 15 min, and had now way to resolve what was really a design flaw in the Classic 7.Read the PR relaeases and SEC filings. This tiny company is basically in deep trouble - loosing money right and left, and is out looking for an angel to fund them. They are in conserve cash mode and do "talk nice" but there is nothing they can do about most complaints.Bottom line... expect a courtious but unresponsive customer service representative to leave you frustrated and your problem unresolved I just got off the phone with their customer service (Tracy) and am very dissatisfied. When I called the CSA said she had 5 other calls waiting over 15 min, and had now way to resolve what was really a design flaw in the Classic 7.Read the PR relaeases and SEC filings. This tiny company is basically in deep trouble - loosing money right and left, and is out looking for an angel to fund them. They are in conserve cash mode and do "talk nice" but there is nothing they can do about most complaints.Bottom line... expect a courtious but unresponsive customer... » Read More I just got off the phone with their customer service (Tracy) and am very dissatisfied. When I called the CSA said she had 5 other calls waiting over 15 min, and had now way to resolve what was really a design flaw in the Classic 7.Read the PR relaeases and SEC filings. This tiny company is basically in deep trouble - loosing money right and left, and is out looking for an angel to fund them. They are in conserve cash mode and do "talk nice" but there is nothing they can do about most complaints.Bottom line... expect a courtious but unresponsive customer service representative to leave you frustrated and your problem unresolved « Show Less
1228731
here's a link for you!http://www.bushnell.com/global/customer-service/warranty-information
287784
Sorry William, last experience with this company was terrible for me. I rather not to answer any questions. Hope you understand.
920155
Same thing has happend to 2 of our M240's my kids recieved from circut city. So maybe there is a bad batch???They only worked for about a week.
1133850
I have had trouble-I contacted them they gave me some answers. did not do well with them- I finally gave up- marked it up to experience - Good luck with your complaint
223425
Unfortunately, my luck with them was not as good as some of the other responders. Went through similar situation-card purchased on Amazon and got cut off by the fraud department. After jumping through all the required holes, it still took 3+ calls and was finally turned back on after 4 days. CS is not Straight Talk's strong point.