i see the button under the dispenser and tried it several times but it doesnt release the lock and is so hard to open. Does anyone have any advice?
1960377
1. push "up" on the button as hard as you can. I generally use a tool to push it as far as I can. 2. While pushing up, squeeze the sides of the dispenser at the top and pull toward you. Hope that helps.
796601
I have been buying this product for years and have never had this issue like this one. Some one strong than yourself to open it :-)), or a rubber lid gripper you can find in most grocery stores. Good Luck, it's a great product!
2026247
Hi, I can't answer that question, but when I received two of these, the "beak" or tube from the dispenser was rolling around in the box and I was convinced it was broken. It seems to attach with just a friction fit, so firmly pushing it in the hole on the push button holds it well for me. I guess glue would be a definite solution. If, though, yours is lost or missing, this won't help!! William
912078
I had the same difficulty - in fact I cracked the plastic cover near its 'hinge'. Use a screwdriver near the top to prise it open. It is easier when mounted on the wall (as you can get purchase). However, I haven't been impressed with this lock - it is too complicated and not consistent; sometimes it opens easily, other times it takes several times to get it open or closed. Hope this helps.
1011720
I would try to find something to fit in the button to open it back up. From what I remember on mine there is a tiny button to push in there.
1865766
There is a tan colored slide lock on both lids. Slide it towards the outside. o me the lock is a waste of time it stays closed without it. The you grab the center wavy plastic part of the lid and turn it so the arrows line up then lift up. Sometimes it gets hard to open so I close it back then try again or try the other lid. If the arrows are lined up you may need to pry it up maybe the store glued it on or something.
635552
Yours must just be stiff. I just get a firm grip on it and turn the top opening to the left. However, you will then need to re-pressurize it by pumping it up. Maybe you have too much pressure in it - try opening the little pressure valve first and then it should unscrew more easily.
836718
Actually, you need to press the "unlock" button first, then press the "dispense" button to fill the mug. You can't press the button once & let it dispense automatically. Hope this helps!
1374495
this may not help much, but there was a push of the knob before turning to the secret number, which is on the bottom of the safe. it is tricky for sure, but once we got it, worked easily,however, once you get it open ...keys very hard to use. we bent the key trying to open. I wish I hadn't thrown away all the packing, to send it back. sorry
1313531
I am guessing you mean the tab for filling the dispenser? Just lift off the tiny "lip" down below the handle. Okay sorry--seriously, it could be defective---for every product out there there is at least ONE that is defective. Just return it & get a new one---make sure you mark it as "defective"----this is a really great product--I have had mine now for 9 months & use it way more than the average person as I am a chef by trade---I will be buying another one soon b/c I have pretty much worn it out even on HOT pans---awesome product & you won't be sorry!
454001
When I first received this it was extremely hard to open it, just kept trying and it opened. Sorry, not a big help but my experience. -Peace
323383
push down on the green button while pulling the top of the clear plastic container; it is a little tight but should release. there is a black plug on the bottom you remove in order to refill.
1722341
There's no key - the little black dot at the bottom isn't a lock. You squeeze the outer part where indicated and it will open by the pressure (like - but easier than - a child-proof pill container)
1901470
Sherry, If you are able, I would keep it out of reach of small children. To get into it, you would usually use the " key" that simply turns something that looks like a flat head screw on the bottom of the unit . One twist opens the lock and then you turn the unit right side up, press in on the latch and open it. Sometimes it doesn't easily open so I try again, but usually it will open relatively easily. The difficulty could be compared to a prescription bottle with a safety cap- and we know some kids can figure out how to open those
526042
You have to pry off the plastic oval piece that is between the keypad and the round knob that you turn to open the safe. I used a sharp kitchen knife with a thin blade to slip behind the plastic piece. It will pry off.
1662806
I had the same problem..it took a while to figure it out. Put your palms around the wide part of the bottle with your thumbs up against the metal on the opposite side from the 1/2 circle of metal. Push your thumbs toward the half circle...it will pop open.
665449
It is hard to open unless you hold the button down and in toward the base then pull up. I usually hold the unit against me with the lock facing out to get leverage . And once the screw holding the lock became lose do I had to tighten it with my fingers to open it. It has been wonderful otherwise.