Why is my TG852G resetting to factory default every few weeks? This has happened to me 3 times now. Bug with the device or is it Comcast?
1939713
This kept happening to me too. I ended up just leaving it and using the long password and it hasn't went wrong yet, 6 plus months or so.
1939714
Don't buy . We purchased 2 of them. One was no good when installed and the other failed after only 3 months. Bill Petitt
1880511
I also called Samsung & they referred me to a local company. They want $90 just to come out but since we can't afford to fix it right now, we have been waiting. I have read a lot of people having this issue but samsung denied it. It's a shame that a fairly new tv is having such problems. I guess that they don't make them like they use to! Let me know if you get a tech out there & the outcome. I know mine will have to wait, no job, no money.
303191
I haven't had a problem with mine. Works great use it on Comcast in NE Florida. If I have connection issues usually on Comcast end.
425043
I am in Illinois and Comcast tech. said to buy the Arris TM 722g from Best Buy, but not a single one of those stores within 100 miles has it (what a surprise). That's why I wondered if this one would work. I have the phone and internet pkg.
2099912
First, if the battery is in stalled and you don't see the battery light on the front panel then you might have a bad battery or something is wrong with the TG862G/CT. Then I would contact Comcast for support. If you require more specific information, then I would go to wwww.arrisi.com and under support select documentation and then select 800 series and download Gateway User's Guide.
1896665
I just fixed everything after 3.5 hours of research. Samsung has a message on the most frequently asked questions. One of the questions referred to the hacked unit. They give instructions on how to reset everything. Eventually after following these instructions, and looking into my ip address etc, I got everything back to factory settings. I appreciate the web page help.
140413
Purchased one, it was the TG862G-NA8 variant (the -NA8 variant was flash updated by the Comcast techs and it was operating at the contracted rate, both uploading & downloading), and it was installed 18-Sep-'15 and as of this writing (23-Sep) is working flawlessly. We did not have a need, today, for the voice aspect, but the data, routing & firewall functions were working without issue.No "gotchas" or exceptions -- the BIOS update took a little bit of time (~10 minutes), but the device rebooted a couple of times, inline with my expectations, and we were on-line.
769938
Thanks Bob; after much research your post was the only entry where i saw hope. I was on the phone with Sony, Comcast, Motorola and couldn't come up with a solution. I was on the phone with Comcast when your post hit and I read it to them and they said it would work, but they said instead of using 31759 , they had me enter 1758. I don't have to hit / toggle the AUX / CABLE button at all. After doing what you said and entering 1758, my Comcast remote works for all functions on the TV (channel change, volume, on/off, etc.). When I turn on/off the DVR/TV via the ALL ON button, it turns on/off the soundbar also. It's great ! Thanks a million ! Thanks Bob; after much research your post was the only entry where i saw hope. I was on the phone with Sony, Comcast, Motorola and couldn't come up with a solution. I was on the phone with Comcast when your post hit and I read it to them and they said it would work, but they said instead of using 31759 , they had me enter 1758. I don't have to hit / toggle the AUX / CABLE button at all. After doing what you said and entering 1758, my Comcast remote works for all functions on the TV (channel change, volume, on/off, etc.). When I turn on/off the DVR/TV via the ALL ON button, it turns on/off... » Read More Thanks Bob; after much research your post was the only entry where i saw hope. I was on the phone with Sony, Comcast, Motorola and couldn't come up with a solution. I was on the phone with Comcast when your post hit and I read it to them and they said it would work, but they said instead of using 31759 , they had me enter 1758. I don't have to hit / toggle the AUX / CABLE button at all. After doing what you said and entering 1758, my Comcast remote works for all functions on the TV (channel change, volume, on/off, etc.). When I turn on/off the DVR/TV via the ALL ON button, it turns on/off the soundbar also. It's great ! Thanks a million ! « Show Less
355730
To be honest, I don't know because I haven't had that problem. We got our device for our guest bedroom which doesn't have a cable connection, so we rarely had to use our device. Sorry I was unable to help.
300493
We really love this TV the more we use and become aquainted with it. It would seem that this unit in my opinion is flawed. I would certainly check with LG on this and perhaps look into a return. Good luck. kc
1499934
What are you using the modem for? What's the Internet Services top speed? I have comcast plus boost running over 40 Wi - fi devices with no issues. If you are concerned, spend more for newer top of the line device.
1563771
uninstall the and reinstall had the same issue now i have no issues at all and i have 9 items connected, i also have time Warner make sure u have a good modem. it could be your problem just take it to the office and get a new one yourself.
703661
mine hung up on me 1 time, simply unlugging it for a few minuets fixed that. As far as reset to factory defaults, I think there was an option on the settings page
1705730
I am TWC customer, though the device is the same as the one they have in their inventory, for some odd reason it doesn't support thier VOIP. I just happened to go to their customer service in my city and brought up the question again. She told me to keep my device for my network and ask them for a free modem for your phone. I don't know if the same applies to Comcast.I hope this will help. Happy New Year.
39647
I bought mine new right after X-mas, had the same problem (not able to stream Netflix), I did the "reset" as stated above, and logged into my secure router (Netgear Wireless-N 300 Router[WNR2000v2]), and I was able to stream Netflix after that.The night before, I had called EVERYBODY (LG, Netflix, and Netgear) customer support(s), and got nowhere. Netflix was the best though, in enlightening me that I needed to open 2 ports opened for streaming to work. I did that, but no change.The "RESET" worked though, ports 443 and 80. I hope this post casts some light on the problem to someone out there....! Good luck everyone...! I bought mine new right after X-mas, had the same problem (not able to stream Netflix), I did the "reset" as stated above, and logged into my secure router (Netgear Wireless-N 300 Router[WNR2000v2]), and I was able to stream Netflix after that.The night before, I had called EVERYBODY (LG, Netflix, and Netgear) customer support(s), and got nowhere. Netflix was the best though, in enlightening me that I needed to open 2 ports opened for streaming to work. I did that, but no change.The "RESET" worked though, ports 443 and 80. I hope this post casts some light on... » Read More I bought mine new right after X-mas, had the same problem (not able to stream Netflix), I did the "reset" as stated above, and logged into my secure router (Netgear Wireless-N 300 Router[WNR2000v2]), and I was able to stream Netflix after that.The night before, I had called EVERYBODY (LG, Netflix, and Netgear) customer support(s), and got nowhere. Netflix was the best though, in enlightening me that I needed to open 2 ports opened for streaming to work. I did that, but no change.The "RESET" worked though, ports 443 and 80. I hope this post casts some light on the problem to someone out there....! Good luck everyone...! « Show Less
1597976
Sorry, I don't know how to factory reset this unit, other than looking in the manual for that information. But...do you have a handset that is associated with the base station? If so you can get the current IP displayed on the handset. That might help in trouble shooting.
543515
That is complete b.s. I have been using a TM722g in the San Mateo area for over a year. I have screaming fast internet speeds via Comcast (120mbps) and no monthly equipment fees. From day one it has worked flawlessly and there have been no issues whatsoever.