Just received this product.. I have a big red circle w/a slash through it on about 90% of my uploads.. How do I fix this?
1945101
I'm not really sure and I've had mine for a year, but maybe try to make image smaller and make sure the photos are under JPEG cause if there not they wont work! Cause I know none of mine were JPEG and so it wouldn't work!
1945102
Assuming the image is not too large (4000x4000 pixel limit on card, 300kb limit for storing on device) then it's probably not baseline jpeg. I opened mine in MS paint and just hit save, fixed problem.
1945103
That happens when the images that were uploaded are to large. Go into each picture and resize it based on the specifications listed in the ViewSonic instructions. Re save the new images on the memory then re-upload them.
1945104
If you're trying to load .jpg's and you feel like you have tried everything, you're probably doing the same thing I did. On the Viewsonic VFD820 Digital photo frame, the photos have to be in the BASELINE format. Its the most important part if you're getting the red circle with a slash. I took all the photos off Facebook and they are in PROGRESSIVE format. ****I saved them all as .tiff and then exported them all as .jpg with 1000 max pixel dimension and this solved my troubles. If you just save it as .jpg with out changing to .tiff (or .png) it will just revert to the progressive format. I hope this saves someone some time. If you're trying to load .jpg's and you feel like you have tried everything, you're probably doing the same thing I did. On the Viewsonic VFD820 Digital photo frame, the photos have to be in the BASELINE format. Its the most important part if you're getting the red circle with a slash. I took all the photos off Facebook and they are in PROGRESSIVE format. ****I saved them all as .tiff and then exported them all as .jpg with 1000 max pixel dimension and this solved my troubles. If you just save it as .jpg with out changing to .tiff (or .png) it will just revert to the progressive format. I... » Read More If you're trying to load .jpg's and you feel like you have tried everything, you're probably doing the same thing I did. On the Viewsonic VFD820 Digital photo frame, the photos have to be in the BASELINE format. Its the most important part if you're getting the red circle with a slash. I took all the photos off Facebook and they are in PROGRESSIVE format. ****I saved them all as .tiff and then exported them all as .jpg with 1000 max pixel dimension and this solved my troubles. If you just save it as .jpg with out changing to .tiff (or .png) it will just revert to the progressive format. I hope this saves someone some time. « Show Less
2195223
Sorry, can't help you. Suggest you send an email to Sharper Image describing the problem and ask for their help
1826353
I have no idea but you can try to format the card again, this may solve the problem. If not, I'll suggest to return it.
1821545
have you check the ISO youre using? I had the same problem when i had my setting at the highest ISO. I now just leave it as AUTO and have great pics. If thats not the problem, then i dunno what is. Sorry!
1919616
I found a liink while nscrolling through Amazon page. Link here; https://app.box.com/s/pgxevk7rj5tb9l3bdpkz
229397
I am also facing the same issue with my 32G class 6 SDHC card. I want to repair these videos as well as pictures with question mark, anyone knows how?
4300
I'm not sure, I was also having the same problem on my old laptop but luckily my newer laptop was responding to the sd card & I transferred all files to a flash drive then uploaded it to my old laptop. You could email the pics directly. That's what I did when I was working with business partners.
842083
I don't know a definite answer, but is it a code...? like letters or numbers or something... or is it a actual watermark looking similar to a crack? more details can help troubleshoot your problem.
2046899
Yes, as long as your photos are jpg. I have never seen the black screen with a red slash. Depending on the orientation of the photo and the display options you select, there might be a black band on two sides of the displayed photo. If the photo is landscape orientation and you select optimal display, it will fill the screen.
1210390
I want to purchase this item. Is there any update to this issue? I have .img files I would like to upload into this memory. Does anyone know if it is an issue?
803780
Not sure on that one. I try to rotate my pics and save how I want before loading onto memory disk for frame. Sorry.
1569114
no idea, never had that issue come up on mine. Sorry couldn't be more help.
1436138
Ugh, I have this problem too! I bought to be a gift for my grandmother, and spent a while collecting photos from family so I could preload the photos for her. Finally got everyone's photos, loaded them to a card, and tried out the frame only to discover it powers itself off after 5-6 photos every time! There's no setting for this, so I can only imagine it's not supposed to do that and is just defective, but now it's too late to return and still get to my grandmother for Christmas!
666565
Same thing happened to me. It is the format you are saving the file as. I called their support and they told me the correct format. Sorry, I can't remember what is is. Give them a call and they will hook you up.
463028
Found the problem, it's a url, even though it doesn't have a referrer in it, which according to the policy THEY directed me to says is what not to do. False advertising and inaccurate policy enforcement (or description) all from one company. So to get to the link I was trying to send you to, which is a great beginner's guide to this stuff, google (without the quotes) "video format guide sp/asp" and go to the first link
1231970
Attention: AMAZON....I am unable to attach the jpeg file with instructions to help this customer in your current reply format. Please advise. RL Falk <><
738065
I don't have that problem. But I remember reading about it in reddit . com and an easy fix. Forgot what it was. Did you remember to remove the thin plastic protection stickers? On the inside? Also, wipe it clean and see if that helps.