Customer Service/Accessibility/Software
930937
The product works. There is no debating that, but the customer service and actually getting the program to work is so difficult that I ended up having to write custom script in linux, having given up in windows, when you buy this you should know about the hours of work you are getting yourself into.
4662136
This review is specifically for and at the request of the NEAT company e-chat representative, Val, who indicated a performance review of his actions should be placed here. Val was courteous and helpful, and did not waste time on side issues. The problem was that their product, which I had just purchased, would not perform the set-up after installation at all, and the software left no options for the user to proceed or troubleshoot in any other way. This left calling in to their support services and letting them take over my computer, which in general I do not like unknown users doing these days, understandably. However, he was professional, got the job done, and even downloaded a version that was more compatible with the operating system I was going to run the unit on. We will still have to see how it operates, but I can't fault Val for his help in the matter. He requested that I post a review on Amazon.com regarding his service at the end of the chat.
However, I can not say the same for the website or phone line, or the automated account set-up, and of course the fact that there was this issue at all. That the software would not even start the set-up sequence, or offer an suggestion as to how to proceed to correct the issue--not even a web link to the appropriate sub-site on their main one, made this very difficult to pursue and took a couple of days to track down the working path. The "troubleshooting" on the website was unhelpful. Likewise the email responses I'd received previously from support; none of the things they'd suggested to do appeared to resolve the issue in any way. Their e-chat function was well-hidden and difficult to find, and the hours covered were a bit inconvenient for Pacific time zones; I dread to imagine what Hawaii thinks of it. Calling their phone simply got me hung up on, several times, by their automated system because it could not seem to find my account that I'd set up and could log into on line. I was pretty much ready to take the unit back and ask for a full refund, and be glad I hadn't tried to purchase the full unit. If it wasn't for Val, this review would have been as low as I could have scored it. Operationally, we'll have to wait and see whether this merits a rating change as I use the product, as Amazon seems to allow only one review per customer per product. It would be a shame to have to downscore him because the unit performs poorly.
898900
Overall, I really like the product. However, I have been on the phone with customer service twice about how it interacts with my palm software (trouble getting the two to synchronize) and had to reinstall the software a couple of times due to glitches which caused the software not to recognize the scanner. My computer also froze shortly after the installation and I have no idea if it was related to the software. After many hours at the repair shop the computer and cardscan  seem to be working and when they are I am pleased but I am suspicious that the V. 8 software was not fully tested and that my issues are a result of a premature release. Customer service was patient, available and helpful.
2215543
I have the Printing Press Platinum, Fonts & Graphics 2, and the Scrapbooking programs.

I am having ALOT of problems finding some of hte features that are decribed and shown on the "project" page on the website.

YOu can't talk to a "real" person...only able to send in questions via email......I REALLY needed someone to walk me thru!

I would recommend the Fonts & Graphics Software...they are great!
3284013
This is a very good software and it improved my pronunciation in a very short time. A lot of new words to learn.

Further, customer service is amazing. I had some problems with installation, however, every problem was solved by their customer service. Great!
4747892
Firmware releases and updates break presentations. This occurred on three different occasions, with the last one being the final straw. Support is through email only and responses can take a long time. You are also required to sign up for an account in order to place help tickets. Worked with a gentleman (Lyndon A.) from support who was not able to fix my problem. He seemed more concerned selling me priority support, which is basically the same cost as a Microsoft support phone call. (400 dollars for a call back w/in 4 hours) and closing tickets as soon as possible. We spent close to three thousand dollars on one of their products and we are down on our digital signage and have been for over a month.

I would highly recommenced you try a different solution.
181189
First I do like the software and its very easy to use with great effects. Previously i posted a 1 star review for this product because i was getting an error message for a dmp file dump and could not open the program at all. I called support and it was over a week and no one got back to me. After posting these frustrations on FB and some one got back to me the next day and fixed the error within minutes. Usaully they do charge 16-50 bucks for support but because of the escalation of my frustrations I was not charged. The person (supervisor) in customer support was extremly helpful. Again I do like the product but sometimes customer support is just as important as the product they sell. From what I hear all consumer based photo and video editing software have bugs and don't have good tech support if they do have support they charge u for it, this is with all companies. (just look at any company video edit software reviews) So hopefully i don't get anymore errors, bugs with corel x5. If not i will continue to use corel and get new versions, if i hit more frustrations with this software, i will move to another company. I am a loyal customer when i am happy with the product.
4209913
The software is in the cloud.  There is no download and no disc.  I ordered this and was unable to get access to the software through Intuit.  Now I have to wait for over a month to get my refund.  The software is great but go to Intuit directly to order it.
2397212
The item was too difficult for my legally blind grandfather to operate, but  Humanware was nice enough to return once there informed them of the difficulties that my grandfather was experiencing with the GPS. Great customer service!
3416161
Quick books blows. Their customer service is atrocious. Still waiting for the class action for Intuit when people finally realize their "updates" render your application useless and then try to either sell you the latest version or a $50 service fee to fix what worked fine until their "update."
2895198
So far there software errors out and there is no way to contact them.  Even there contact software errors out. So I cannot use them. No way to reach them.
1849600
I purchased them from another major on-line store. They arrived without instructions. Customer service referred me to the company and their customer service was no better. If it weren't for the fact that they were easy to pair with my device I would have returned them. Customer service sometimes, should pay more attention to customer's needs. I would have given it 5 stars if I had only received an instruction manual.
3637770
I just received my Viva Office chair in the mail today. Putting it together was fairly simple and straightforward and only took me about 20 minutes, if that. I'm sitting in it now as I type this and it's quite comfortable. I like all the adjustments I can make. However if you don't sit all the way back in it, it almost feels like you're going to slide off the front. Some bigger issues are that when I opened the box, it wasn't taped closed all that securely and a lot of the components weren't in protective packaging and were just loose in the box. And the biggest issue...they sent me two right arms, so I'm currently sitting in a one-armed chair. Even more frustrating, they don't even have a customer service phone number to call...not on the packaging, not in the booklet, not on their website. The only way to get a hold of them is email, and for something like this I'd rather get it taken care of with a phone call. I was very excited for this and I'm sorry to say it's been a bit disappointing so far. I'll update as I get the arm issue taken care of to let you know how their customer service is.
4161875
I liked the previous version better, however I must state the company's customer service is awesome. I actually got an email from the CEO. who addressed my issues. worth trying.
2024168
I found the Neat Desk Desktop Scanner and Digital File has meet almost all my needs.  But I would like to state than Customer service rep. Nicole was the only one of your Customer Service Reps that was able to help me get Neat to work with windows 10.  She was very patient with me.  Being a disabled Vet I don't get that type of dedication.  Thank you Nicole.
2277983
I enjoy the amazon ordering experience in general. Unfortunately, I believe the software ordering/download experience need some improvement.  It was easy to order, download and install.  However, I did not see any notification or communication to register my software with the Software Developer for technical support.  Is Amazon providing the registration to Software Developer or does the customer need to do that on their own?  I do not understand the expectation of the technical support--will it be from Amazon or the software developer? If with Amazon, the order is on profile and I would receive the support. But if it with Software Developer, how do they know to support me?  My issue with my order is that my user name and key are not validated with the Software Developer--thus my purchase became a demo.

The 1 star is not a reflection of the product, but an alert to customers who are interested in buying software via download.

Amazon is great with their customer service.
3619892
I had a video editing problem and emailed Corel for help. I was quite a bit less than impressed with the reply that I got from them. The software has a lot of "bells & whistles" and is capable of doing a lot of stuff.