Great Product, Lacking Customer Relations.
927019
Let's be clear, the product is actually great.  It loses a star because the company is difficult with which to work.  Product registration for the warranty is very odd and looks more like they want a survey result than getting your item(s) registered.  Also, I bought multiple items (3 of these and one 25 Inch) but the website only sorta allows you to register one - not one at a time ... just one.

Secondly, they give you a free lock for each case you buy.  Again, this free lock could simply be included with the case, but I am sure they are trying to expand their mailing list - which is ok.  BUT, to get it you have to snail mail it to them with an individual card filled out for each item.  Why couldn't they, in the 21st century, just accept an online submission that accepts an uploaded copy of the receipt - or at least offer it as an option?
962879
Two years old now and starting to have issues. The top cap paint flaked off, the chrome basket on the bottom of the cart is rusting, the temp gauge is stuck on 150F.  I paid for a quality product and take pride in what I own. I called Primo Customer Service and spoke with Denise Elam. I was told to pound sand, they were not interested in helping with any defective parts.  Great product, just no customer service after the purchase. Buyer beware.
898900
Overall, I really like the product. However, I have been on the phone with customer service twice about how it interacts with my palm software (trouble getting the two to synchronize) and had to reinstall the software a couple of times due to glitches which caused the software not to recognize the scanner. My computer also froze shortly after the installation and I have no idea if it was related to the software. After many hours at the repair shop the computer and cardscan  seem to be working and when they are I am pleased but I am suspicious that the V. 8 software was not fully tested and that my issues are a result of a premature release. Customer service was patient, available and helpful.
3219580
Great product. Only complaint was the master link that I received with it was for a smaller chain. I had to go to my local shop and purchase a master link and the rivit tool to put it on. ( they didn't carry the easy clip on link).  That was an extra $50 dollars.  Could of waited for them to send me one. I emailed them and never received a response.
1096010
FiTech seems to have a good inital product but lacks in customer service greatly.  It took me several calls and about 3 weeks to get a problem diagnosed and now I have been waiting a week to get replacement parts.  And my system is new.
2278431
Well I went ahead and waited a few days to review this item. I was having an issue with the one I got and contacted the company first. However they haven't been of any help so up goes the review.

I really love this product. I don't like the pop up ones that help you hold and steady your phone, but these are nice and I do enjoy using it.

I was excited to when I put this on my iPhone 8 Plus. I used it with great glee, then 7 hours later it fell off. It didn't have any sticky left on the back. I tried everything, wetting it, cleaning the phone and the ring holder. The only thing I haven't done is glue it to the back of my phone, which I am not glueing a $13 peice to a $900 phone.

Naturally I reached out to the manufacturer. I figured I just have a fualty product. I simply and politely explained the product and my issue. First I got a reply asking me what product I meant...apparently ring phone grip produced by your company is confusing to them. So I forwarded a link which they asked for and rediscribed my issues. Havent heard anything back.

Naturally Im sure I just have a defective peice. And frankly really not that upset with possibly having to just eat the $13 and not have a ring grip. What pisses me off is the terrible customer service and lack of interest. I feel the saying stands true, once they got your money you can go $&@! Yourself.

I had 2 cases on order from them and a few other products. I have canceled the orders and are looking for other companies that care about answering questions, comments or concerns.
4782527
This device works quite well, but don't expect any customer service from the company.  I wrote twice asking about the availability of a replacement part as a month later have had no response for them.  (By the way, if you lose the threaded reservoir cap as I did, the top of a Penzey's Spice bottle works just fine.)
4964780
The product in of itself is very good. The company's support still leaves a lot to be desired. In the past most of my support requests received no response at all. I had another problem now, I've contacted support - as it happened I found the asnwer by myself before they responded, like I always do. But this time they did respond - only it took them five days. I think that's way too long. These are data critical systems which businesses can't run without. You need to respond within 48 hours at the very latest. 24 hours would merit a good rating. As far as documentation, they are years behind the current versions of the software. The screens in the documents are for non exitent releases. The menu options are totally different now. Get your documentation department together. And the support department. Development and manufacturing seem good.
4857602
I ordered one of these direct from their website on 4/09/2014. I got an e-mail that it was on back order due to parts. When I inquired when it might ship by their estimation, I didn't get a response. I inquired again on 4/14/14 via their web portal and no response again. There is no phone number to call and they have already charged my credit card. Buyer beware, looks like a good product but customer service is not. May be running this operation on a part time basis but in today's day and age of technology its no excuse to ignore e-mails.....still waiting for a response.
2944757
While Tenba products are well made, their customer service is abysmal. There is no easy way to communicate with them via email, the company is not centralized but seems to be spread out over several distributors and retailers across the country and, in my case, no instructions were included and it arrived missing parts. Be careful, and demand accountability.<a data-hook="product-link-linked" class="a-link-normal" href="/Tenba-632-622-Shootout-Large-Shoulder-Bag-Silver-Black/dp/B00110NH6C/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Tenba 632-622 Shootout Large Shoulder Bag (Silver/Black)</a>
3420320
This is a great product with a great support community as well as real live support.  I opened the box and was able to print a few items without a hitch on day 1.  When I tried to rint on day 2, I had an issue where the print head was stuck in the up position.  I was in a panic and fired an email off to tech support.  I also went to Youtube and found a video that addressed my issue and I was back in business.  In the meantime, tech support had emailed me back with a link to the exact same video and a mere 4 minutes had elapsed from my panic to hearing back from tech support.  That is customer service unmatched in any industry.  I am customer for life!
4465253
Great product, works as promised, but my order got lost. It's now promised 5 days late, with instructions to call if still not delivered by then.
3695738
The quality is great, but the people selling this lacks communication. I tried to contact them through an email and they responded with a "we work only on weekdays, contact us during these times:" It is an email... Seriously...

The color of my case is green, not brown as the ad states.
1271506
Due to slow processing, I have given this product a 3 out of 5 stars, as this relates directly with the product producer itself, and not amazon.  I ordered this days before my nexus one, and was notified that I would receive my product by the end of the week.  A week goes by, and still I hadn't received my order.  I then checked the shipping status, thinking that it was the shipper, but sure enough, the product was still in "processing" from the company.

As I wasn't to worried about it at the time because my N5 would take awhile to get, I was ok with it for the time being.  However, once a full month went by, I started to get worried.  Once I get my N5 with no case, it was time to contact the manufacturer, however I noticed that the product shipped out the day I got the phone.  I would normally be ok with this if I was notified in some way that a back-order was underway, but there was no indication that the product was under backorder.  In fact, there were plenty of other reviewers who order long after me that was receiving there cases.  As that is the case, it sounds like there is no contingency in place to catch any orders that fall through the cracks and become delayed.  As a result, this company is getting a bad review from me.

As for the product itself, the product is very nice.  It has a nice flexible clear plastic backing, so it won't crack if you drop it on concrete.  The sides are also very slick, so it slides nicely in your pocket, and doesn't add much bulk to your phone.  The case itself is a very nice case.  Aside from the spotty processing, this product deserves a 5 star rating.  Much better than an otterbox in my opinion.  High quality.  They just need to work on there processing.
3769610
The mic itself is great... the issue I have is the customer service and the quality assurance or lack there of.

The mic has great lows, limits the breathiness of most mics that don't have the triple cage. However, the mic stand, which should have 3 pads on the bottom only had two. I figured this wouldn't be a big deal, so I contacted Blue and initially the customer service sounded promising. I needed the mic and couldn't go without it, so I requested that a new pad be sent. I sent them photos that it was missing a pad and had zero adhesive residue meaning it was never on. The customer service person made it sound like they could send one out. Then I received an email a couple days later stating I had to send the whole thing back. I responded to that email of asking why and I haven't heard anything back from them for the past 3 weeks.

*Pic* Gotta love the missing pad on the bottom of the stand right next to the sticker "QC Passed"... says something doesn't it.

The mic itself is 5 star for price and use, but minus one star for the lack of Quality assurance/quality control on the stand and minus another star for customer service not being able to simply send one adhesive pad to fix their mistake and not responding to emails for weeks on end.
1348994
This is a great and safe unit.  It does require some quantitative and mechanical  skill in figuring out how high to place the template ( a great aid, I might add).  Once you do, it goes up easily and does exactly what is purported to do.  I highly recommend it but, strongly advise  having  another person assist as the unit is heavy and needs "extra hands" in mounting it .

 My only caution and disappointment  was trying to contact the company for a technical question.  I tried to reach someone, left a message, but never got a reply. That being said, that unfortunate situation doesn't diminish my satisfaction with this product.  Sadly,  customer service rates a one star!
2639672
The stand is great.  It looks great and works fine.  I would have given it a 5 star rating if it wasn't for the poor customer service.

I am a Prime member.  It took 6 days to arrive.

When I unpacked it I quickly recognized several wood pieces were damaged.  I immediately phoned customer service to learn they open at 9 West Coast time.  I live on the east.  So I wait.  I phone back and leave a message.. . .  I phone back and leave another message.  About 8 Eastern time I receive an email informing me to detail all damages in an email.  About 9 Eastern time the following day I am told they will ship the replacement parts.  One week later the parts arrive.

They are the wrong dye lot.  They don't come close to matching the color of the original pieces.

So I send back an email voicing my frustration (though not being caustic) and requesting immediate shipment of color matching parts.  No apologies, just a 'oh!'.  The second batch of replacement parts arrived about 5 days later.  Note they were shipping 2 of 4 pieces.  I requested they ship all 4 to be certain all shades match.  Nope, send just 2.  The color is close, not perfect.  One of those differences that no one other than I can readily see, but then again I am the one living with it.

The instructions are spotty, but the unit itself looks and functions great.  We really like it though I will admit to wanting to plant it in someone's nether areas.