One of a kind product and killer customer service
919588
Ive had these glasses for nearly 3 years. Aside from the functional bottle opener, the frames feel great on the face and the polarized lenses gave me a visual sensation unlike any I had ever experienced.
The reason I am reviewing these glasses after 3 years is because a few weeks back, my Hooks snapped at the bridge of the nose.
These glasses were very well used and accompanied me to work (on construction sites) and multiple trips overseas.
I decided to see how William Painter honors their lifetime warranty, and lets just say, a few weeks later, I have a brand new pair of Hooks to replace the ones that broke.
All I had to do was send back the broken pair and no questions asked, new ones were sent to me.
I own other William Painter glasses and I am a loyal customer as the product and customer service are both top notch.
Thanks William Painter!
4681067
You'll make no mistake:  This is an outstanding company, both for the quality of its products and its exemplary customer service.  I owned this bag for 9 months, using it moderately to/from my yoga school 3 times weekly, when unfortunately a tear developed along a top seam.  I don't know what caused it but thought, "No harm in asking if it was still in a warranty period."  I went through the Amazon "contact vendor" webpage and uploaded a photo of the rip.  Within an hour, one of Aurorae's people reached out to me and, without even asking about the circumstances nor requiring me to return it to them, a new one was shipped out to me.  Their products have earned my trust and their service reputation is proven unparalleled.
3049020
Great product, and surprisingly great customer service (my mail people messed up and they helped me figure it out easily)
1050642
There was a minor issue, and although I tried a few different remedies, I was unable to figure out if the issue was due to the shower arm, or the quality of the pipe that this threads on to. I wrote an email prior to heading out for a morning jog around 530 AM East Coast time. I described the problem, the remedies I had attempted and that although not perfect, I was still very happy with their product. All that being said I kid you not, that before I hit my second mile I had already received a response from their customer service.

They offered a remedy that I feel very few companies would, and all without ever questioning how I installed things, if their was a potential that it was a mfgr issue on the builder grade pipe fixtures or anything else. Just a nice personal email stating they wanted to fix it.

In this day and age, where one can spend hours on the phone with customer service only to receive no amicable result in the end, this company has far exceeded my expectations in both the product and their response. I will tell anyone I know looking for products they carry to use them and if I need any products that they have in their line up, I will certainly purchase from them rather than some large mega corp.
3449758
Awesome product and super company, does not get any better.
3896806
In a world where every moron is trying to cram *more* speakers into his system rather than *better* ones, it was a relief to find a company with a good reputation that put out high quality 2.1 monitors.

However, a few months after I bought these speakers, I started having problems. The sub would be filled with torrents of static. Even if nothing was feeding into them and they were only turned on by themselves. It would come out of nowhere in the middle of the night. Loud enough to wake you up. And then the sub stopped producing any sound that wasn't just pitched static.

I emailed BlueSky and described my situation in the middle of the night on a weekend. Within hours, I had a reply from the founder of the company. Later in the day, I also heard from two engineers, including the guy who actually designed the product. They stated some units were experiencing this behavior and they had a filter (a little circuit board that you stick to the back of the driver, connecting the driver and the mainboard together). They said I could either fix it myself or send it to them and let them do it. Or I could try it myself and - if I failed - still send it to them and they'd do it for me.

I opted to have them send me the parts. They arrived within a week. The filter circuit, an entirely new mainboard and an entirely new driver. Essentially, everything except the padding and the sub chassis. They also provided extremely comprehensive and comprehensible instructions that included photographs. Within fifteen minutes, I had removed the face cover to the unit and the driver. Disconnected the driver from the mainboard and removed the mainboard and backplate.

A few minutes later and I had attached the new filter circuit to the back of the driver and put everything back together. The sound is better than ever.

Customer service of this quality is rare for a product. I wish the problem hadn't occurred in the first place, but after it did they were quick to resolve it. Offered me the option of giving me parts and instructions or doing it *for* me and even kept their founder, engineer and the designer of the product itself in touch with me until I could confirm it was resolved.

And, like before, when I contacted them to indicate it was resolved - it was at 9pm on a Saturday night. Within the hour, I got a reply from the co-founder again thanking me for my patience and patronage and asking if there was anything else they could help me with.

I can thoroughly recommend their products both for performance and quality as well as the unsurpassed attention and care they give their customers. Many others could learn how to build brand loyalty and respect from these guys.
4246581
This board is great! We use it to display all sorts of information at a nightclub, so it's perfect for a dark setting, and it really gets the attention of our customers. The HUGE standout is 10 stars for customer service. After about two years the board suddenly stopped lighting up. I figured that it was well past any warranty and was planning on buying a new one, but I contacted the seller anyway. Withing a few hours I received an e-mail AND a phone call, and within a few days I had a new controller for free. They even followed up with e-mails to make sure it worked. We now have a functioning board again, just like new! This is a rare company that truly stands by its products. Bravo!
4576197
Great product , exceeds expectations. Excellent customer service.
4857541
The product and customer service are outstanding!
4047299
Exceptional customer service....product a bit small but still nice product
4894511
Product looks great and the customer service is outstanding!!
2254230
I only have good things to report about this product and the small business that sells them.  First, the product works as described, and is a very good device for locating misplaced items. Second, the owner is a wonderful person to work with, if you have any questions. She did a personal follow-up to see if I was satisfied or having any difficulty with the "Where's The Remote' device. My wife had lost the control panel and without my asking, the owner offered and promptly mailed me a replacement.  This kind of service and customer care went well beyond my expectations, and is rarely found these days. This kind of service ranks an A+ from me.
4006411
I recently purchased this band and it was a bit small for my arm size. I wrote a review explaining that it was a bit small for the bicep but seems to work for the forearm. I was planning on just chalking it up to a loss but just moments ago I was contacted by atolla via email and they have opted to send me  a new one that will fit. I am completely amazed at this customer service! Completely unprovoked awesome customer service. Although the product was a fluke for me I give the company 5 stars for appreciating there customers and living up to their commitment to customer satisfaction. It was clearly not their fault that it did not fit, yet they fixed the problem. Thank you atolla, you have gained a loyal customer.
2032626
UPDATE on 10-10-16
Still waiting on silicone sleeve I was promised months ago. I emailed twice and got no response when I inquired about the free item they promised me. It appears customer service is quick to respond right after you order. But Kaitlin dropped the ball!!!!!??

 Customer Service is pretty damn awesome. Someone named Kaitlin contacted me immediately to ask about my product and concerns about a warranty. She responded promptly to address my concerns and I am happy with my decision to pay a bit more for the quality and versatility  of the product and responsiveness of customer service.
 I have thrilled with my new tea infuser and I find you can get multiple drinks out of one serving if you don't let the tea sit in water. the look it elegant yet functional and the option to do tea, coffee and infused water was the selling point for me in addition to the 2 way strainer. I am sure I  will be buying more for gifts as my friends and family are already asking about mine
2428873
Excellent product for the intended use!

Excellent customer service!
660206
Absolutely awesome customer service.  First one I had wouldn't stay on unless connected to USB power.  I emailed their support and in an hour or so I had a new code to use on Amazon to order a replacement and the new one works perfectly.  I really like it, great clear sound, great range, and I can connect it to my phone and my iPad without having to unpair.

I'll definitely get more if I need them, and possibly the next model up.
3154062
Good Customer Service! The product is also a really good quality one