Perfect grate - packing not so much
932814
Perfect size for intended use as a bathroom trivet to hold makeup case up off counter top and away from water splashed from sink.  However, be aware that this ships in an envelope rather than packaged in a box and so grate may arrive bent.  I was able to bend one of the sets of feet back to shape so that it served my purpose okay.  Could not however get the grate back to straight across its surface.  This was noted to vendor so you may have better luck receiving grate intact.  All that said, very happy with size and height of grate.
2785053
Very sturdy and heavy-duty steel.  Using this in a recessed area of a rock patio and the size is perfect for a good sized fire.  It came in a rather flimsy packing that had holes in the outside, but all the parts were stilll there and unblemished (thankfully).  As others noted, it would be nice to have some written instructions on assembling the grill - but we figured it out by trial and error.  I would definately buy it again.
4272881
Was looking for a metal screen to build a radiator cover. This is exactly what I had in mind. The sheet of aluminum is thick enough for my purposes. Unlike the picture the surface is not textured-- it, instead, is perfectly smooth. No big deal, maybe a little misleading. The clover leaf pattern is great-- nice smooth edges. I made the purchase after reading reviews that packaging issues have been resolved. Unfortunately, for me it arrived packed loosely in a cardboard box not much larger than the sheet itself with no packing material whatsoever. As you can see the picture, it got mangled. The quality seemed perfect for my purposes, but since I was unable to actually use the product it gets 3 stars. Luckily, the Amazon return process is smooth.
2531019
Great price.  I had to have a grate replaced due to damage while be shipped.  Fairly easy process to have it replaced.
886243
I am giving this 4 stars and not 5 due to I place both sides of the great in my Weber model that I bought it for and there is a slight overlap about 1/8 inch. The grate when placed in does not fit perfectly well as I thought it would. it does the job by holding the insert in and I can place some cooked meat on it after i remove the meat from the insert.
4932146
Love the product. Packaging was not that great. Upon opening I found the copper bowl had detached in shipment from the upper frame. This resulted in the detached components banging around inside the carton. The small copper tube from the thermocouple was severely kinked in two places. I assembled the fire pit anyways, and luckily it worked, but not sure how long. In spite of this, we love the fire pit.
111900
I had my first unit replaced, damaged in shipping. My second unit was also a bit damaged in shipping, but it was fixable by hand. I may go back and cut some material off the sides so it fits better. They need to be shipped in a box, not sandwiched between cardboard pieces.

It's good steel, with a good coating. Will last a long time.
4003445
This is a great rack. Unfortunately, it wasn't packed very well, so some of the metal parts were bent upon arrival. We had a short amount of time to install this as a media rack in our vacation home, so we were able to pound on the bent parts to make the top shelf stay put. I recommend better packaging!
494778
This grill packs up very nicely, perfect for my apartment balcony or a trip to the coast. Simple to change the gas and I love the various attachments available. My only complaint is that after we fired it up for the first time the paint around the vent chipped away. My friend has one and theirs did not do this.
1836104
The grater is solid built and very convenient to work with. I wish the finer grater was on the wider side. I use it for fine vegetable grating and unfortunately so far I was not able to find a grater that would have a wide surface that would accommodate fine grating.
387548
Purchased to rebuild my 5-year old Char-Broil Model 463244011.  Delivery was fast and product was packaged well.  Cost was PERFECT!  Misses 5 stars for my application because there are two points where the materials are off-spec by about 1-2mm.

Problem 1) Old ignitor clip had a difficult time securing onto new burner.  I squeezed the clip to be a smaller semi-circle than the burner and flared the clip ends slightly and it seems to have grabbed on enough to stay secured.  If the burner diameter between the clip points were 2mm smaller, perfect fit.
Problem 2) Carry-over tube is too long on the backside because the burner starts to flare at the carry-over.  It was impossible for me to fit all 3 carry-over tubes between the burners without using my Dremel to file the back-side down by about 1.5mm on each side.  Then they fit like a glove.

It would have been nice to get 8 Cotter pins in the pack instead of 4, so I'll need to make a run to the hardware store.  Still, for the price - this is the best deal.
3463042
Wonderful product, well made, great for storing cooking 'gear' as well as useful when entertaining.  The company needs to straighten out the shipping, though.  The package was not sealed as well as it should have been and was open when it arrived.  The shelf was hanging
by one hinge, but otherwise, in OK condition.  I got pins to repair both hinges and we just love the product now!  Company needs to put
more, and stronger, tape on the box in future.
2607099
Everything went as advertised assembling the smoker. When I put the cooking grates in, the lower one didn't fit. It was the same size as the upper one. It caught on the nuts that hold the water pan and lower grate. Please send me a smaller grate for the lower cooking area. Thank you.
2143713
This was easy to assemble, came well packaged. I have been using it for about a month now. Cooks very well.
 The only reason not 5 stars is the grates are a bit more difficult to clean than my last Char Broil infrared.
1796018
Expensive, but it's nice to get rid of my old, worn grates.  In my case, the length is just slightly more than needed so they don't sit in place as well as the originals.
1875346
We are getting lots of use out of the pantry.  Lots of storage and just the size we needed.  I have to mention, it did arrive damaged on several corners, due to not being shipped in a separate, outer box.  The heavy weight caused the pieces to bust through the end of the original box it was packed into and the post office had to tape it up before delivering it to our door. So I liked the product, but not thrilled with it arriving damaged due to it being improperly packed for shipping.
3009209
Though the delivery speed was fine, I was much disappointed to see that the item was packed in a plain white NON-RETAIL box despite the fact It wasn't a marketplace order, after unpacking everything I found out the nut and bolts required for the lid assembly WERE MISSING! Lucky for me, I'm handy around my house and used my own hardware to complete the job.
UPDATED 5/25/2015
What a FABULOUS grill! Heats up quickly, cooks evenly and the easiest thing in the world to clean up. (Remember to pre-coat the plates with PAM grilling spray first before turning unit on!) Be prepared though this item IS LARGE as in I used mine to cook 3 full-size (12-14 oz) ribeye steaks & 4 bratwurst all at the same time without any problems whatsoever. (Also tried out casserole plate and boiled corn in about 8-12 min beautifully)
I advise careful measurements because it's takes up a bit of countertop space but this unit is portable and perfect for camping/football tailgate parties in an RV come rain or shine! Far superior temperature control to the Foreman though there aren't any numerical temperatures visible other than 1-5; you could always buy a point and shoot temperature gun right here on Amazon and verify it if you really want those degrees