Wholly inadequate product support
936686
The Basis B1 is a great device but the company does not seem committed to supporting basic USB functionality.

My device was not recognized anymore by my computer, and I emailed support explaining the steps I had taken to resolve the issue and attached logging information from the kernel showing that the device registered on the computer but was not seen or recognized by the software. This software is required for firmware updates.

The first response I got was boilerplate with directions to check out a support page, so the representative clearly hadn't even read my original email in which I explained that I had already tried everything mentioned. The tech then goes on to blame Apple for breaking their software (again, this is a USB device we're talking about and I am extremely skeptical that an update to the USB bus controller would break such basic functionality unless the software written by Basis was a series of hacks and shortcuts to begin with. The website's expansive record of malfunctioning leads me to draw a pessimistic conclusion here.)

I then asked if the OS X platform would be supported in the near future and if not then I would like to initiate a refund. The response of support was to send me a link to Amazon detailing how to start the refund process. I could not believe it -- instead of taking time to fix their software to work with OS X 10.9.1, they would rather tell customers to return the product.

I love the B1 but Basis is not prepared to support it. I'm extremely disappointed.
1582515
Poor warranty support. They refuse to even attempt to fix their defective products. Avoid at all costs.
380342
I received Color Munki Create and installed it according to instructions. Finding the serial number was fun. I then got stuck in a loop with the software where all I  could do is register, activate or close the  program.  Nothing worked. I contacted customer support and got some doityourself fixes, none which worked. Come on this is Windows 7 and you can't write software that is compatable?  After spending at least 3 hours with trying to get this munki to work, and no  phone  response  from Xrite, I have decided to return the product and won't ever purchase from xrite again. Poor support, poor software, poor way of  doing  business.
4700083
I get no e-mail nor toll free support.  Received a Xmas gift, and trying to install it several times -- logo comes up on task bar w/red X meaning it cannot connect. I learned that this scanner has problems installing with Windows 98 second edition under certain conditions (AMD processor, certain USB ports, etc.). Why isn't this noted somewhere on the box, or at least on inside instructions. Too, installation instructions I got on internet did not correspond w/Adobe accrobat instructions, & the latter had totally blacked the illustrations which could have been of some help. Scanner still not installed & "Sara" understands nothing I ask about.
1175492
Source files are corrupted. Software won't install. A refund is in order.
3719660
Having lotsa difficulty getting this to work.  Haven't had any support!
1424268
If you're buying this box for the support or buying support from Mandrake, then forget it. I couldn't even get the installation disk to boot (something to do with Mandrake having problems with a DVD ROM, despite the fact that every other Linux distribution disk I tried worked), and a request for support only led to a rather dense suggestion and then a referral of my problem to "level 3 support". The latter never responded, not once, not to say "your problem is progressing", not even a "your problem is too hard". Of course "level 3 support" is /dev/null.
3019603
Unable to install because receiver would not start. In addition, customer support wouldnt accept calls until after 8 pm Eastern Time. Terrible customer service availability!
3073601
According to mfg system requirements my system was OK to work. It did not.  It took weeks working with support before they finally told me this.
265897
The product software does not work.  The web sites are broken or bogus.  The contact numbers lead to a useless phone tree with no support and no ability to talk to human.  There seems to be a requirement to buy a service with a recurring payment not reveled in the product information.
3933921
One hour hold time to speak with tech support, unacceptable, and the software seems buggy
2419852
I can't believe how POOR Plextor support is. You would think that they would have an answer for a drive that does not read ANY cd's (music, data, games, etc.). I e-mailed tech support and there FIRST response was to RMA the drive!! This means shipping the drive back to Plextor at my expense! And then waiting forever to get a USED drive back! That's right, if you RMA a Plextor product you will get a REFURBISHED product back. These things have been RMA'd thousands of times so there is obviously a serious flaw in their hardware profile. I will NEVER purchase another LOUSY Plextor product.
2844113
Could be a good product, but I've had a file copy problem with one of the PCs on our network, where that PC can't copy to the server, though the PC has full access privileges.  I'm sure it's a simple issue, but there is no HP support of the product.  No email support, no live chat.  The phone help is a joke: the first call resulted in 30 minutes of trying to find someone whou would recognize that this was an HP product, then the support person who finally got stuck with the call had absolutely no suggestions, then dropped the connection on me after an hour on the phone.  The next call had me on hold for 30 minutes, with no pickup.

This is very unusual for HP.  I don't know if HP wants Microsoft to carry the freight on product support or what, but I've been left high and dry.

Would not buy until the product has matured.
2414823
Shame on the vendor.  There is almost no documentation, and what little there is isn't very helpful.  Here's a good product that takes hours upon hours to get up and running because of poor support and documentation.  That's probably why it costs only $57.  The remote viewing app in the Android app store does not work.  There's another one you can download from a site in China that seems to work.
692210
Item works intermittently, Roku support no help at all.
3995148
Great hardware.  Terrible support by dyno, in conjunction with eBay and usps.  I still can't print a friggin label correctly, across any browser from Mac OS X 7,8,or 9, windows7, or iOS.
4903788
Had the product fail. Contacted Asus, they made one initial response then ignored me after that. The prior time their product failed it to 4 months to get a replacement. This time I get nothing. Their customer support has gone from terrible to abominable. They will never see another cent from me.