Please return the women's restroom key!
929230
With a key chain like this, we should not lose the women's restroom key nor will clients forget to return it.
2981551
This package had previously been opened.  The key and instructions for the "Smartkey" feature had been removed.  Fortunately I had also order a Double Cylinder Deadbolt with "Smartkey".  This one did have the instructions and key, so I did not have to go thru a return process.
2946118
I ordered one of these before but someone flushed it down the toilet. So I ordered this over a month ago and I still don't have it... Hopefully it comes within a few days
4779957
I've misplaced my keys 3 times and found them
Within 5 min. I would like the alert a bit louder.
Thank you,
HD
153360
Very bad wants to bring it back please I want to know how to return this inferior item.
1786740
The tassle opening was too small to be of any use.  I can't wrap it around a key. :(
631258
The backspace key sticks. I'm extremely frustrated and want my money back. I'll be shopping it back in the morning.
169693
I am so disappointed.  We just moved into our new house.  I convinced my husband I could save money by ordering through Amazon.  I NEVER expected what we got!  One toilet seat was CLEARLY used.  There were urine and feces spots and stains on it!  The plumber who installed the toilets got a good laugh!  (We could have purchased from him!)  So glad he is a friend.  He hopefully didn't tell others about "my great savings!"  I know that my time for returning for refund or exchange expired.  I couldn't help it!  The house wasn't ready for the toilet seats when I ordered the great deal!  I have learned a valuable lesson.  So... I'm disgusted with this company and with myself!
4579673
So bad!!!!!  I receive a womens pants size M. Insted my original request. It was too late for me to make the change, cos I had to leave the country the following day!!!
3567349
Ordered this product and it came in with one of the plates scratched, I ignored that since they're small details. Then I realized that I had no key! They didn't send a key with the order so I now have to go through the trouble or returning it and I have to wait for a new one. I also made the mistake of installing before checking for a key(my own fault), but I expected all parts to be there. Now I have to uninstall the parts I spent a half hour installing to ensure a smooth turn of the deadbolt, and I have to install my old one again which will probably also take a half hour.
2726744
I don't know enough about this technology to know why it works or doesn't work, but I can tell you that my management company are a bunch of losers with no respect for people or the law, so they withheld the spare key I was entitled to under the law.

Then the fob I had stopped working.  Management Jerk #43 told me to get a money order for $35 for a replacement.  (No, I didn't pay, and no, I wasn't getting him a money order - such a douchebag if I tell you.  Well, I guess I did tell you! )

This was $20 and the copies are instant.  Beep Beep. Done.  Works like gangbusters.
1247759
I wish that I could give more stars, but I cannot. I ordered two keys. Took them both to the lock smith where he realized that one of the blanks was cut backwards. He cut the other key and it works fine. I returned the backwards key and recived a replacement. The replacement was also wrong, same as the first. I am done ordering keys from here.
2344044
I encountered the same problem as other customers:
The door can be opened from inside even if the knob is "locked", and when doing so, it does not unlock the door, it just opens it.
So you can open the door from inside and walk out without realizing that the door is actually locked and get stuck outside without a key.

I agree with the reviewer who said that one should do the leg work and learn about this "feature" before purchasing the lock.
Well... I did, I visited Lowe's and Home Depot hardware department, I looked at this knob in both stores, and I bought it from there, but no one pointed out this "feature" to me. Also, there is nothing on the package, in the description, or any info sheet that would say anything about it!

I found this stupid "feature" after I installed the lock.
How is one supposed to know about it, if the factory doesn't show it anywhere?

By the way, I had other locks that we were always able to open from inside without unlocking them, but if they were locked as you turned the handle, the door would unlock by itself.

I understand that this may be a feature, but if so, it should be clear on the information on the package, and in the instructions, but it doesn't say anything anywhere, hence 3 stars.
2385051
This lock is pain to open!
To open it, you must have strong finger nails or something strong like a key to push down the black release.
While holding down the release, you must pull out and down at the same time to open the door. While doing all this, you don't have very much room!
Sounds easy, but it isn't! I do not have long enough finger nails, and this makes it very difficult to open.
My wife can't get it open at all, and she has acrylic (FAKE) nails that are very strong.
My house keeper and animal sitter have both complained that it is a PAIN to open as well.
I am ordering another type that has push buttons and easier access to my keys!
Sorry Masterlock, but this is not one of your better products!
3961529
It was a good purchase. It came fairly quick. But I ordered the wrong key & I had to return it.
918121
The F9 (key from the keyboard is missing)

Would you please sends a replacement key to;

Kent Olson
Dignity & Grace 823 ST NW
Backus Mn 56435
3966452
I just got this today and the key was currently in use by an email address that was not mine.
I am returning this asap