Brother Co does not respond to the customer - different ...
924324
Brother Co does not respond to the customer - different from other venders at Amazon.com.
May be the company is too big and secured and not necessary to care individual customer.
4070110
I have a Brother HL-L2340DW laser printer and bought this toner thinking it would work as a cheap alternative to the brand name. My printer wouldn't recognize this toner and I spent half an hour trying to reset, reinsert, and realign. No luck. Other purchasers on here have recommended calling customer service to sort it out, but nobody wants to spend that kind of time trying to fix something that should just work. I ended up purchasing some Brother toner and it worked perfectly. I'm going to return this one. Time is money and in this case, the money saved isn't worth the time lost. Just stick with the brand name.
4229883
Our office has had this machine for 7 months and it has not been functioning properly, smearing copies. Toner was replaced, machine cleaned; new drum not indicated. Called Brother Customer Service; they claim it needs a new drum; the drum only has a 90 day warranty while the entire machine has a one year warranty. Brother wanted to charge over $220 for a new drum, which may or may not fix the problem and, which is one-half the price of the entire machine! Outrageous!! If the new drum doesn't fix the problem, then you will have spent over $220 for nothing!
4159811
It's not about the product...Brother's product are excellent, which is why I purchase their printers and suppoies...it's about the service and response of the folks at Amazon...Unequalled, top of the line.
4158396
I,WAS VERY UPSET WHEN I RECIEVIED MY ITEM DUE TO THE FACT THAT THIS PROUDUCT IN THE DISCRIBTION OF THE PROUDUCT IT SAYS IT IS COMPATIBLE WITH MY PRINTER BROTHER MFC-J616W SO I ORDERED TWO SETS JUST TO GET THE PROUDUCT AND IT DOES NOT FIT AND IT IS NOT THE SAME AS THE PICTURE PUTS IT OUT TO BE .FALSE INFORMATION ON THE COMPANY ...POOR BUISNESS FOR THE CONSUMER ..
658473
I received this product yesterday and have not been able to connect it to my HP Pavillion computer.  The tech staff has been completely unavailable and I was on hold yesterday for two hours.  They were to call me back, and here it is 6 P.M. on the second day and they have not called.  I have never owned a Brother product before, but I am astounded at how poorly I am being treated.
4964203
I ordered this product a couple months ago but am only now needing it.  I will never again buy another "brother compatible" product.  It does not work at all the same as the brother brand.  My paper for some odd reason keeps jamming.  The print quality is horrible, when printing it constantly makes this tick, tick, tick.... noise to the point that I am about ready to throw the printer out the window.  In defense to the company I did not contact them regarding this issue so I cannot comment on there ability to correct the situation.  Maybe tomorrow I will give them a call, that is if the printer is still alive!
2778517
This was ordered was a gift for my husband's December 12th birthday.  The main item arrived, December 6, in time for his birthday. However, the parts needed to operate the machine did not  arrive until after Christmas.
 The items missing were:
  The dispenser handle, the cord to power the machine and the drip tray, the pressurized connector, cleaning bottle, the cord for the car and the very  important instruction manual.  If we had received the owner's manual with the initial deliver we would have been able to determine what was missing.
As of December 6th delivery we had only received the dispenser handle!!!.  I left messages with Carrie Williams through email and voice mail.  Initially I thought we were unable to connect, due to our time difference and my work schedule and both my husband and daughter called. However, after several voice mails and emails had not been responded to, I realized this was not the case.  On December 26, I called the company again.  I was given a lot of excuses and the blame was placed on the USPS system.  When I asked the to have the items still needed to be sent Priority Mail, I was told only part of the missing items would be sent.  During my conversation with the man this morning, he admited that he didn't know why 3 items were listed on the invoice and only one arrived.  He didn't seem to know where these items were and why they weren't all packaged together.  After that I asked for a supervisor and was given his voice mail.  However this supervisor did call me back immediately.  Rudy, the supervisor promised that I would receive everything by tomorrow.  But when I asked about the items that we initially asked for to be sent with those priority mailed, I was told I would have to wait to see if they arrived as planned through USPS.  So we are once again waiting for the first items.  I was given a lot of excuses as to why this happened.  This company does not want to take responsibility for the actions of their employees.  Compact needs to retrain and monitor their employees in the customer service and warehouse departments.  This is not a good way to do business.
After New Year's Day and help from Yves at Amazon, we received the final part and had the and were told the Owner's Manual only came as a PDF file.  After Yves talked to the supervisor at Compact, we received the final part.  It was thrown in a box unwrapped with another part and a small piece of bubble wrap.  The bottom of the platform was scuffed as if it had been used.
I would not recommend this company to anyone ever!!!
998212
Unfortunately, this drum causes our printer to work much slower than usual - also, we had to contact Brother to find out why, EVERY TIME we printed something for the first 2 weeks after installing the new drum we would still have the "replace drum" message pop up on our computer screen, and on the printer itself the "replace drum " STILL message won't go away - any thoughts????
1335564
I put in a new one of these 3 or 4 weeks ago.  It was a genuine Brother replacement - at over $125 it was not cheap.  A week ago I got a message I needed a new drum unit although I had printed at most 100 pages.  Now the printer stopped saying it needs a new drum unit.  ANOTHER $125.  At this rate it is cheaper to buy a new printer.
2115415
This review is not so much about the product as about the company selling it-Smooth Fitness.  This company has had our money for about 3 weeks and has still not delivered the machine.  They no-showed on the initial delivery, then have not followed up on a machine that is supposedly "lost in transit without a trace".  This is not a postcard to Aunt Betty, it's a 400lb, $2,500 machine that we paid a significant amount of additional money to have delivered promptly and professionally set up in our home.  I am recovering from a knee procedure and am anxious to rehab...

Absolutely zero follow-up by Smooth customer service, with all attempts to locate the machine, or get any sense of status being initiated by my wife.  No follow up whatsoever by Smooth.  So after all this time, we still have no delivery, no estimate of delivery, nor can we get a phone call returned or initiated by Smooth Fitness without pulling teeth.  Is it possible they never shipped it and are perhaps playing cash games?  Hopefully not.  Nonetheless, best case Smooth Fitness does not follow up, is fairly rude when they do, and seems wholly disinterested in customer satisfaction.

So we may not have our machine yet, but at least we have wasted a lot and time and effort trying to find out where it is...all the while they have our $2500 in pocket.  Nothing concerns me more than poor & disinterested customer service on high ticket items.  I feel obliged to let prospective purchasers know how poorly we have been treated by Smooth Fitness.  My next step is to see about canceling our order via the credit card company and look for a better company (another time-consuming hassle).

Perhaps the elliptical is pure bliss mechanically, but if you do choose to buy a product from Smooth Fitness, I recommend you put it on a Visa card (or similar) where you have recourse for non-delivery or other incompetence-related issues.
3999095
This ink is NOT compatible with Brother printers listed! After installing ink, ONE page prints, then error message comes up & says, "Cannot Detect" ink. After taking ink out & repeating several times, I give up. IT DOES NOT WORK WITH THIS PRINTER & I ASSUME IT HAS ISSUES WITH OTHER PRINTERS LISTED AS WELL!

I contacted Ink4Work & explained problem & gave them opportunity to rectify problem by giving full refund OR replacing ink & was told past 30 days since I purchased, so I'm out of luck. I guess it doesn't pay to plan ahead & have ink on hand.
1588101
Replacement is fine ... But in the future I will purchase the compatible ... NOT the brand name. Brother sells these items at VERY high prices... For a few dollars more you can buy a NEW unit which includes a new cartridge.
Brother must reduce their prices to remain competitive!
I wrote a letter to the CEO's office to advise them of their practice... Got NO response!
I reiterate... GO compatible!
1394122
This devise will not email a scanned document no matter how long I stay on hold with Brother tech support(2 1/2 hours). Sending it back to Amazon and replacing it with something else.
3787121
Printer was reluctant to accept these non-Brother cartridges.  Had to go online to find the fix. Works fine now.  I would suggest you folks find the solutions and include them with the shipment.
3761343
My wife bought one of these machines in January and it lasted one month. Sent it back and exchanged it for a new one. The second one lasted two months before it quit sewing. Called Brothers and the person said to take it somewhere to be fixed. However only certain things might be warranted depending what is wrong with it. I am not happy with Brothers or their service. Went out and bought a Singer. I would have to say don't waste your money with Brothers. One star because there isn't any minus stars.
4446867
This printer itself was great for a little over the 1300 page count, and then I ran into a manufacturer's defect with the fuser.  Brother was absolutely unreasonable when it came to addressing my complaint.  Because I do not live in the U.S., where the printer was purchased, they refused to ship a compensatory "refurbished" unit to my home.  I felt that a refurbished unit was not much of an offer, but would have accepted it if they had agreed to ship it to me.  Apart from their unwillingness to ship to my home address, I felt and still do feel that a manufacturing defect should have resulted in a "new" replacement.  I had taken care of the unit and it was through no fault of my own that it started churning out garbage.  I will not buy another Brother product based on principle and the ineffective customer's service people..