terrible product and no support
933426
This product does not work. The instructions are brief and easy to follow. Other than plugging in the usb receiver and turning it on, there isn't any thing else to do. The camera and receiver must be within 10 feet of one another. I tried it from about 4 ft to a few inches, the device never worked. I got the same result on three computers. Looked up the support on their website, but the link just loops back to the homepage. I returned the product to Amazon, for a refund, with no hassle. A day after I returned the product, I saw this same product at Micro-Center, I thought I would give it a second chance, considering I may have received a faulty device the first time. No such luck. The second didn't work either, only the return process at micro-center was a huge hassle. Bottom line, don't waste your valuable time and money with this product or with micro-center.
3519366
terrible product worked for a week stopped working.  have been trying to work with their customer service for over a year with no resolve.  terrible customer service
4757735
The product worked okay for a bit before it stopped working and was corrupted.  I have been trying to get them to respond to my emails and requests for help and they haven't responded.  I intend to give them bad reviews so that no one buys their product.  No one should deal with a company that can't even respond to emails.  DO NOT BUY THIS PRODUCT.  DO NOT BUY THIS PRODUCT.  DO NOT BUY THIS PRODUCT.
4895541
Their customer support is awful. My tracker quit working 3 weeks ago and they've made me do everything from pressing buttons, to power cycling the base station, to moving the plug, to taking pictures of the pins on the tracker/base station...none of this has helped. The tracker is dead and they won't do anything to help me. They stopped replying to emails a week ago. You'd think they would ship you a box to return your broken devices, then immediately send you a replacement, and then they can troubleshoot the device on their own time. Instead they've wasted almost a month of my time and money trying to troubleshoot an obviously broken device. If I can ever get ahold of them again, I will be asking for a refund of the device and the year of service that I've paid for already.
2069317
I can't recommend this.  Tech support is useless.  Printer has problems too difficult to fix unless you are very skilled with computers and willing to put time into researching and fixing the problems.

It is so disappointing to see HP go the way of other computer companies, throw away products, severe problems with new products, and no support.

I bought this to replace a HP OfficeJet 6700 which quit after I carefully carried it across a room to a new location.  After this it had a print head alignment problem that the user can no longer fix (we used to be able to easily do this).  While I could tear apart the printer to get to the print heads and maybe fix it, I wanted to move from an inkjet to laser printer anyway, so decided to buy a new printer.

I bought this through Costco.
I followed the instruction to set it up wireless - it would not accept the passcode. I tried 5 times, very careful to make sure I had the correct passcode but it still would not accept it.  I took another on that modem and took it off the network (forget network) and reinstalled it with the same passcode and it connected first thing.

I called support.  Big problems, they didn't understand English well.  They could not understand the problem, they took over my computer which I told them was ok if I was the one using the keyboard/mouse.  The person took over the mouse/keyboard and went into my modem settings to muck with them.  I said no and asked what they were trying to find out, she could not tell me (English was not good enough for that).  I escalated it using the magic words I want to talk to someone in the United States.  The US rep, after checking with her technical person, said to connect with a USB cord and she would send me driver software.  No instruction of how to set up wifi.  I escalated it again.  A rep called, asked very simple problems, said a tech would call.  When I finally spoke to that tech, again he didn't understand English well enough to have a conversation and basically said do you want a new printer (of course we know it would be a refurbished one) or do some trouble shooting - his trouble shooting skills were... use the paper tray that I was already using ignoring the known problem I had found for custom envelope sizes, read the manual for wifi set up instructions after I told him those instructions didn't work, etc.  I gave up and quit talking to him, just a waste of time.  It will be easier to just to return the printer and get a different one.

Note: The first US Rep sent me the same exact software I told her I had already been running (HP Easy Start) - yes the same version.
I connected the USB cord.  Now I had a printer that worked on USB but not a printer that worked on WIFI.
I mucked around myself, found a utility, set it up myself.  This was not simple/straight forward and not something I would recommend for anyone without an extensive background of computer set up/configuration/software including trouble shooting problems, learning new software with no manuals, etc.

It still had problems, it shows a second printer on the HP Utility that I never declared. I deleted it and it appeared again the next day (no idea why or what for).

Simple tests printing from a mobile device now worked.

So I did a test to print envelopes, using the main tray.
Another problem:
It stopped and did a cleaning between each print and after the printing needed to be restarted.
I did an internet research and found out this was a problem if you set a custom size envelope (even if the size matched a standard #10 envelope).
I changed it to a default setting and it worked.

If you buy this, expect to have problems.  Expect to not get any help from HP support.  Expect it to stop working after the warrentee is up.  Expect no one to be able to fix problem and just to get a refurbished printer replacement if there is any problems you can not fix yourself.
1629421
I bought this for my second home, so I wasn't able to hook it up for a couple of weeks after receiving it. I was able to set it up easily. After a few days, however, we found that the unit was extremely hot, and not working properly. I contacted Roku customer support (online) to try to resolve the problem, but they were unable to help. They took all the info about the machine and told me that they would get back to me.
We took the unit back from our home and waited to hear from them. After about 3-4 weeks, I contacted them via telephone. This was the most frustrating experience. The customer support is apparently outsourced to India, and their primary job is to try and sell services not to help customers solve problems. They took my info so that I could return the unit, and told me that I should receive an email with the details within 24 hr. Needless to say, I never heard from them again. I ended up buying an Apple TV player. I will never again buy a ROKU product.
818537
Absolute garbage. Product is very difficult to set up and support is near non existent. Save yourself the headache and money!!
4628976
This software would not work, even tried unistalling and reinstalling it, much of the problem I have is that there is no instructions in print, on the disc or on line, on how to use the product. As the software would not work I tried to contact Tech support (only way is online) I completed the request support form, no reply, I used the online forum and even sent a separate e-mail directly to tech support, no reply. Take my advice pick a different product.
2176932
Bad product, Bad support. Mine appears dead out of the box. I call their tech support number. It was a Saturday. I was surprised they appeared to be there.  Their prompt told me to wait for the next available agent.  I put the phone on speaker and started working on a project.  An Hour and half later I hung up.
Today I got an email answer from them. I had also contacted them by email.  I have responded to that email and have not heard back after a couple of hours.  I called their support line only to be prompted to wait. 40 minutes later I hung up.

Poor support.
4011224
Absolutely terrible product.  Impossible to recover backups.  I have spent hours chatting with Acronis agents and none of them know how to solve this problem of not being able to recover backups.  Do NO waste your money on Acronis True Image 2015.
4511435
Very Rude Tech Support.  I talked with Mario and he refused to help me beyond a certain point.  This DVR and Phone app is full of problems and Mario had no patience to stay with me to resolve the issues I was having.  After waiting on hold for a half an hour to be connected to Tech support in the first place.  I pointed our several glitches and issues and it seemed like it was going in one ear and out the other.  I bought the product and installed it so I want them to fix all these issues like the app freezing when certain features are selected, Camera area adjustability not available from the apps nor software that comes with the DVR, flickering cameras, static in audio camera's (junk), email alerts not working, accessing recorded events on app not working.  DO NOT BUY FROM THESE JERKS, INFERIOR PRODUCT AND BAD TECH SUPPORT.  The product sucks so bad you have to call them if you want to get it working, then they give me grief and don't care about the issues I'm having.  Nightowl Sucks.
2843831
Horrible, no support whatsoever for a product which really needs support! I spent days editing a PDF and it all looked good until I tried (many times) to upload to Createspace. It wouldn't upload, despite the experts at Createspace. The file is apparently faulty. I tried to get to the on-line support for Wondershare, but in the true definition of insanity, the more I tried following their webpage instructions, the more it took me to nowhere. The only phone number they offer is for sales, and that is in CHINA! I waste of $70, plus days of labor.
2156871
Bought this POS product yesterday.  Initial firmware update (via the USB) would not complete (gave it all night since there is no progress indicator).  Called iFit support and waited 45 minutes for the call to be answered.  Support rep stated the server at their end was to blame and the problem would be corrected by the end of the day.  Called again, immediately afterward to see if I would get the same story... after waiting only 30 minutes this time the rep said the server software was not working properly and if it didn't "fix itself", the software crew would be in next week to fix it (their software people don't work on weekends).  If my opinion, their software people don't work at all.  They must hire the rejects from other failing companies.  Will be returning this paperweight today.
1237666
After numerous interactions with Netgear's "No Technical Support" I am thoroughly disgusted. The product won't initialize, I am getting the runaround from their Tech Support people, they continue to delete my trouble reports, and the things they tell me change from day to day. I tried for almost two weeks to get the product working, now I have been nearly two weeks trying to get help. My impression of their tech support program is "useless sacks of manure". By the way, I have an MS in IT and an AS.I know a bit about customer support. They continue to avoid taking responsibility for their defective product. I have already wasted more time trying to take care of this problem than the product is worth. After 36 hours, the email containing the purchase receipt they insisted upon has not even been read. I don't think it will be, and tomorrow's interaction is likely to get ugly.
285452
This is the most frustrating product I have ever purchased. the directions and website are utterly useless and calling support is like entering Dante's inferno. I got hung up on twice and when i read them the series number off the box they couldn't find the product to help me. the online support guy is Im sure nice human being but has no idea how this product works etc. OMG
2988728
I wish I could leave 0 stars. Product has a platform but fails to deliver. Never got my account balances right from the beginning. After a couple months it quit all together.

Product support online said 70 minute wait for phone support and 20 minutes for chat support. I filled out the little info form to launch chat window and 30 minutes later someone got on and said "oh i see your problem is (insert information you filled out 30 minutes ago to launch the chat window here) I will refer to the correct department" another half later I am in contact with someone for another 30-45 minutes who finally tells me I need to call the 1 800 number which has had a 70 minute wait every time i've checked the last 3 days. Unbelievable. I told him I wanted my money back.
4012079
Warning do not buy,customer service will not answer phone