Sent phone back twice in one month period
933464
I have only had this phone for a little over 2 months and I have sent it back to be repaired twice already. The first time, the camera stopped working and I was no longer able to take any pictures or view pictures that I had taken. I received a replacement and within a week I had to return the replacement. The second phone would not turn on after a week. I had not dropped the phone and there was no abuse to it. I am now on my third phone Motorola C650. We'll see how long this one lasts.

Other than the returns, I do enjoy the features and find it relatively easy to use. If I had not needed to send it back, I would give it 5 stars. It is very difficult to open the back cover. I need to use a screw driver. The reception is good at times. Sometimes I have people saying to me, "you get reception in here" and in other places I can't get a signal when everyone else is on their phone. One of those things I guess.
559730
I bought this phone from Cheetah.  You only have 30 days to return this phone it if something is wrong.  My battery went defective past the 30 days by 3 days.  I paid to have a new battery put in by apple which cost $79.  The phone was new but evidently the battery went defective during the 4 year's of sitting on the shelf.  Keep that in mind when you place an order for this phone.  I like the phone, but in order not to be charging it constantly I turned off some of the features to conserve battery power.  Amazon tech support told me to go to Apple as they would honor the warranty - NOT SO.  there is no warranty on this phone because it was built in 2013 and Apple refused to repair free of charge.
4434026
Cause my phone to overheat and had to send it in and won't get it back for 6-8 weeks
3533951
This phone only work for 1 month emailed the seller and they never got back o me just horrible
1501860
i bought this product one month ago, its terrible doesent worck well the service its bad and expensive for a hotspot that don't work properly
4076192
Good night
The present is intended to inform you that model 1 buy them a cell phone BLU of BLU Studio 5.0 II Unlocked Dual SIM Phone with Dual-Core 1. 3 GHz Processor, Android 4.2 JB, 4 G HSPA + and 5MP Camera - White
Sold by: Amazon.com LLC; Order #: 002-7807580-7205820
Order date: June 26, 2014; case is that after a week used it phone presents the fault does not pass in its start-up: BLU PRODUCTS, does not make the return already this would be more expensive for my return that buy a new one: disappointing this purchase; The case is to take you to an agent authorised in my country (caracas-Venezuela) and they informed me that all BLU models that had requested technical support this model BLU Studio 5.0 II was the most defective, since only 50 cases had been unable to repair 3; even without knowing if the mine had repair.
1123685
I am a professional who recently purchased a Sanyo Juno phone to use as an extra special-purpose business phone. After using Boost cards to pay for the phone for two months I switched to the Auto Re-Boost Payment Service, wherein payments are automatically charged to my credit card each month. What a terrible mistake. Boost Mobile has been making monthly charges to my credit card at the same time that it has cut off my phone service, telling me that there is no money in my account. Of course, the latter cannot be true is the former is true. When I call Boost's service number to resolve the problem I learn that there are no human beings to speak to, only an automated list of options, none of which correspond to my problem. When I contact Boost via its online customer service (an e-mail option in which the customer is asked to describe his or her problem) I receive a phone call instructing me to call the service number, which, as I've just noted, provides no human operator and tells me that there is no money in my account. In other words, Boost Mobile tells me that to restore my service I must make another payment, even though that payment has already been made by their Auto Re-Boost plan. In effect, I must pay twice for each month of service and there is nothing I can do about it. Is this a company you would want to do business with? I deeply regret selecting to business with this company.
613414
I have had to phone for about a month. The ringer no longer rings and the answering machine doesn't turn on. The caller ID works. I have no idea how to get customer service for the phone.
425305
I have had multiple problems with the phone and customer service has been bad.  I purchased the phone new in October of 2015.  Not long after the proximity sensor quit working.  The phone was still under warranty at that time.  When I started the RMA process for that problem I was offered a conventional RMA where I ship the phone to them, they fix it, then ship it back, with an approximate 1 to 2 week turnaround.  There was also the "advanced RMA option, where for a small fee and a hold on my credit card, they send me a replacement unit, and then I ship my defective one back to them after receiving the replacement.  I opted for the latter option, as I didn't have a backup phone at the time.  When I received the replacement unit, the sim slot didn't work, meaning the replacement phone wasn't usable as a phone.  The reason I paid for the advance RMA was because I couldn't be without my phone.  When I contacted customer support stating that the replacement they sent me was defective, they wanted me to still send in my original phone, keep the replacement then start a new RMA on the replacement.  The original phone was still usable, the replacement wasn't.  It took about an hour a day for like 5 days on the phone to get that resolved.  I finally was able to get them to allow me to send the replacement back so they could send me another while still using my original phone with a bad proximity sensor.  Approximately a year later, the phone quit working entirely, it would not turn on or do anything.  Phone was now out of warranty.  I set up an RMA to have it repaired knowing that I would be paying for repairs as phone was no longer under warranty.  When I sent the phone in, a day after it was received, I received an email saying that there was a delay in starting the repair due to an error in the serial # on the RMA vs the actual serial # on the phone, but that it was  figured  out and that the RMA would then continue normally.  I was supposed to be receiving an estimate for the cost of repairs within a short amount of time of them receiving it.  After not hearing anything for about a week I called them to see what was going on, and the rep said there was a serial # problem. I said, yes, I got an e-mail about that like a week ago, also stating that it was resolved.  He put me on hold, then came back and said everything is ok.  I asked what that meant, and he said the phone would be repaired and shipped out to me in a few days.  I asked about the cost, and he stated that there would be no cost, that the phone was under warranty.  The next day I receive an email with a quote to replace the motherboard on the phone at a cost of over $100.  I realize that the phone was not actually under warranty, but why did the guy the day before tell me that it was?  After paying for the repair and then getting my phone back, (which took at least a week longer than it should of) I found that my flip cover would not work, and that I was also getting really poor cell reception.  Basically if I wasn't in a full signal strength area, I got no signal at all.  I didn't want to go through a long period of being without my phone again, so I waited until I could purchase a replacement phone to do something about those problems.  Just called customer service again, stating the problems that have been with the phone since it was last repaired and they want to charge me again to fix problems that weren't there until it was last worked on by them.  I really like Asus products and have many Asus products, motherboards, video cards, monitor, tablet etc, but after dealing with there poor customer support on this, I think it is time to find somebody that offers better customer service.
1649175
After using the phone for a while, it started to get stock in certain areas. The issues were resolved restarting the phone. Until a month ago when the data did not want to turn on. Phone was reset even erasing all the information to the start. It did not work. Pity as the phone has been use very little. It makes no sense that the phone did not change out of Airplane Mode.
Contacting the customer service was talking to a wall. Emails were answered with no name, which gives me the impression that there are few people answering. Each one will start the conversation in a different topic, without answering the questions I gave them. A no-sense loop to answer again their questions and explain in every email the issue with the phone. One of the answers to compensate for such, was to give an exchange phone. It looked it would be a new phone with some kind of discount. Big mistake, was to purchase a new one at a higher cost that in Amazon.
Customer service declined to give the detail or transfer the email to a supervisor. Crickets-crickets!!!.

In resume, you will get a decent phone until it will start giving issues. Moment in which you will no need to bother to look for help from Blu; as there is none. I purchased 3 of these phones. I will move to another brand out there in the market.
If you write in Spanish, the phone is still made in china. so the  and accents in vowels are changed into Chinese letters, that will make impossible to search for that music/singer

ref:_00D50BSXg._50050qoLce:ref
3276556
I ordered this device a year ago to keep a land line active. The quality was poor but I still wanted to keep the land line open as inexpensively as possible. I tried renewing the service but was only able to access a new "special" trial cyber sale 2013 and upgraded for the 5 year preferred plan for an additional $99.75 plus regulatory fees. I received the new device and tried to activate the plan but the code was not accepted. I tried several times online to activate the service and was told repeatedly that I must enter a valid code. Apparently I did not have a valid code.

I finally resorted to the online chat when they became available the next day.  During the course of the chat I was told to copy and paste the confirmed code and then register and was disconnected. 3 and half hours and 5 chats later I have downloaded Foxfire per customer service recommendation thinking it was my browser. Not so. Still unable to access service. I keep getting empty reassurances that they are working to resolve the issue. I was subsequently billed another $41.93 yesterday but was told today that it had been refunded. Checked my credit card and a refund had not been posted.

I stated that I wanted to cancel this non service and wanted an immediate refund of both charges to my account. I kept getting reassurances that they would work to get the refund request to the appropriate department. And I kept getting disconnected when I asked for specific time frames. First told 2 billing statements. Next chat was told "3-5 days after the adjustment." I asked what time frame for the adjustment and asked to speak/chat with someone who could give more specific information.

Was transferred to someone (one of their top 10% agents!) that I spoke with earlier. One of the same people who had disconnected me earlier when I demanded specifics. She wrote: "You again. You are not listening on my messages. On behalf I am trying to help you and insist." I explained that her messages were vague and do not tell me when I will get the refunds due. Her response, "Already answer you that. I may not be able to pull out information regarding the time frames since I do not have full access on the account with regards on this issue on process regarding the time take place. But one of the supervisors right here, you have in this matter and you have my word that I will do the best that I can to have the information be sent. ASAP." I was then disconnected again.

In addition, in the small print, you find an additional $10 yearly charge to keep the line. The one I paid extra a year ago to transfer.

HIghly recommend some other service. Will let the land line go and get a prepaid phone to have as a backup contact.

One month later. No refund. Am told they refunded the Magic Jack Plus but that the 5 year extension was nor cancelled! Incompetent! Why would a customer cancel the device but keep the extended service? Am waiting for "billing" to review the request to cancel the extended service. And to keep checking my email for confirmation of the cancellation.
4486308
I have only had the phone for one month. I had to have it serviced because the screen is not working properly. I also had to find a sim card for the phone.
4713074
First off I was only getting 1/2 bar of cell coverage at my home so most of my calls went straight to message.  Then I accidently purchased a re-fill that was for their land-line instead of for my cell phone...they would not let me switch so I'm switching to a new service.
1552097
this phone worked for a month and that was it. I wasted my money on this crap phone. This was the first and last time I buy phone on amazon.  I was warned about buying phone from amazon and it turn out to be true
4953457
Thanks sent money back ended up changing mind one phone.
2877100
I bought 2 iphones.. and both of them came with issues.. at the beginnig I tried to return one of them but the seller told me that it was too late to return the item because it had happend 1 month, I told the seller that i live in venezuela and for me was very difficult to sent back to USA the iphone, that was the reason i couldn't sent it before.... Now after 3 months of usage one of the phones doesnt work at all.. I really fell very cheated...
1584958
Watch out for Amazon, the phone they sent me was refurbished. Totally unaccaptable, I ordered and PAID for a new phone. It's on its way back, and I'll buy it somewhere else I guess.