Great customer service from Foxelli
921970
Great customer service from Foxelli. I had an issue with my first headlamp and they were more than happy to help. This thing is bright!
39638
I bought these for the first time and they didn't work. They were streaky and the magenta wouldn't print. So I wrote a truthful review and sent them back. They reached out to me and refunded me and sent me replacements right away.  They were friendly and responsive and quick to do so.
1752803
Very nice people to deal with. Many thanks to the man hat answered the phone and assisted me with a Christmas present.  Real Italians.
1713973
I had an issue with the first case sent and JETech's customer service was right on it.  They sent a replacement case and I couldn't be happier.  The case is everything that was advertised.  Nice to know there are still companies who care about their customers and their products.
285635
The first pair of shoes I ordered as a gift to my dad were too small. I returned the shoes and ask for a different pair which my dad considered more comfortable and a little more expensive. I received an AMAZING customer service from the people working at Gabriel shoes. they gave me different alternatives to pay the difference and they immediately resent the shoes. I would definitely recommend this store for shopping and I will be using it again for sure.
1320167
Purchased this Oct.  2015. Use this for work and really like it ( light use maybe 5 hours a week ). Plenty bright for what I need, the batteries last a along time and charge quickly from my car. But as with some other users it has stopped working after 7 months, OK comes with a 1 year warranty.

E-mailed: info@foxelli.com. and customer service contacted me back the next day, sending out a new one as I type this..Good People..Easy to work with.. Thank You. Foxelli.
3048594
We purchased this item after going through 2 Clever Coffee Drippers, the plastic in the CCDs cracked and leaked.  I was never able to contact the company to post a complaint.  The Bonavita is made from porcelain not cheap plastic so it will never crack.  Wrong.  The one we purchased developed a hairline crack at the bottom of the cone and started leaking.  I contacted the company's warranty web site and within minutes I got an e-mail from an employee.  She asked for a picture of the flaw which I sent.  Within minutes again I was contacted by e-mail that a replacement dripper was on the way.  Wow was I ever impressed.  This company goes out of their way to do the right thing.

Oh yes, the product works very well.

The new one has arrived and is in use.
4880675
There is a bit of a jerkiness to the movement of the tripod its a bit a hard to adjust to but is something to be aware of if nice fluid panning is needed.

UPDATE: I was contacted by a Ravelli customer service rep. who not only informed me on how to fix my problem with the jerkiness but she also sent me a replacement free of charge. So now I have two perfectly working tripod heads. His company really surprised me with their customer service, the product works perfectly now. Thanks a lot.
2625792
I was purchased this ThermoPro June 2017 but did not get chance to use it, day before Thanksgiving I open box and test.  Transmitter itself working just fine in local reading and read out from both probes are all correct and even between room temperature and  450 F,  I compared this TP20 with three different brand I borrow from my friends this one is better quality than other but receiver not synchronize with transmitter.  Since one I purchased was not synchronize between transmitter and receiver even I tried to resynchronize procedure, I sent email to customer service and they reply my e-mail within one hour and provided me "Hard Reset" procedure but still not fix the issue,  I then reply e-mail back to customer service the result an attached pictures on each steps I did.  Within 10 minutes customer service reply my email and indicated they will send my replacement  next day,  I  received my replacement three days after and test out all working good as normal  I am very satisfy the product and specially their customer service.
4574156
This was my second order from Blake Printing Supply for cartridges for my Canon PIXMA  printer. Four months had past when I found upon installation that my magenta cartridge did not have the circuit board attached right out of the package making my printer inoperative. I contacted Blake Printing and Stephanie apologized and immediately shipped out a new cartridge to me.

So not only have I found that their cartridges print with better quality than the manufacture's at half the price, they also really stand behind their products and take care of their customers.
840598
Update:

I received a response from a Foxelli representative after posting this review and had a replacement unit in hand a couple of days later.  The customer service is amazing, thanks Ashley.  I'm hoping that this new one will work out because I really like this headlamp.

Got to enjoy this headlamp for 5 months before it stopped turning on.  Really bright,  just what I needed for work, thought I found what I needed for a great price, very disappointed.
2387489
I purchased the Ceramic Skate Bearings 608rs Blackouts. They glide effortlessly and really do make a difference. I had an issue with 2 bearings and Steve responded that day within the hour and promptly sent out a brand new set. This is exceptional customer service and what truly makes a small company like this standout, which is why I will no longer be using Bones for my bearing choices. I have now become a customer and look forward to recommending these products to my friends, and skating a great product. Thank you!
859083
Unparalleled  customer service. I've had this nearly 3 years. I had some temperature problems initially when using it with an older, 1400 watt deep fryer. Sometimes I'd get wide temperature swings, other times it would work very well. I believe that it was related to the temperature sensor sometimes coming into contact with the heating element on the bottom of the fryer, but was never certain, and the problem seemed to completely subside. The response from customer service was always within a day, with several suggestions. When those suggestions didn't seem to help, they were going to buy the same used fryer off of ebay so they could duplicate my setup to see what the problem was. I was impressed that they were so dedicated to finding the answer (also offering to fully refund my money if I wasn't happy, several times). But the issues seemed to go away, and was keeping the temp within a degree. Then I stopped using the DSV for a period of several months, and when I went to use it, it didn't work. I emailed customer service late in the evening, and when I got up in the morning, there was a email from Dorkfood offering to replace the unit....after nearly 3 years! However, the DSV had started working during the night, and continued to work without problem for the next month. Then yesterday, when I went to use it, nothing. I emailed Melanie at Dorkfood with the update, and this morning there's an email from her confirming that a new one is on the way and should arrive Sunday. I'm very pleased with the device, even though the clicking is a bit loud, but if I could give them 10 stars for customer service, I would. This is an impressive company when it comes to supporting their product!!
4967017
This is without a doubt a very high quality product. I had some trouble with my order - primarily in that I didn't get *exactly* what I ordered. I left some not so great transaction feedback for them and have been contacted by two different people willing to make things right. I really appreciate the follow-through - they seemed genuinely concerned which is a rarity these days. I couldn't edit my feedback, so am leaving this review instead. Thank you for being a customer-service oriented business, Malelo!
2514294
I'm not into the business for writing reviews for the promotions that to some extent might influence the feedback. However, this company with its products treated me very well and their products and customer service have exceeded my expectation. John from the customer service is outstanding and they live up for their warranty, not like other shady companies around. Since I purchased this grill, believe it or not, I lost weight around 20 LB as my doctor confirmed today because it has helped me to make healthy meals away from the fry business.

Highly recommended regardless whether is summer or winter!
2692851
Even with my armor off this doesn't work for my note 4. I'll give it the benefit of the doubt until I try another charger.

I found this charger did work fine with my friends charger,  still only with the case off, but it started to interfere with my cable charging so I had to remove it. However I am VERY HAPPY
to announce that the people selling this charger got ahold of me personally to let me know they heard my feedback and are escalating my issues directly to their supplier in a effort to fix any issues with their product.  That level of customer care is very impressive to me, and though this product wasn't a perfect fit for me I will more than happily continue to do business with Foxnovo. Their level of customer service is very refreshing in a age where it seems the customer is always wrong.
3280196
The printer worked pretty well out of the box. I had an issue with a thermocouple wire after transporting the printer, and Tim from QIDI customer service was quick to send me replacement parts. I was able to fix the issue easily using their video tutorials, and the printer works normally.

The printer works well, but the customer service is phenomenal!