The Worst Customer Service
931788
I have a similar NineStars automatic trash can. We have never had any problems with the mechanics. However, my experience with their customer service had been horrible! My dear father discarded the ring liner during a recent visit and I ordered their "universal" replacement. It didn't fit so I am now into my second week of calls and e-mails and messages left where they promise to return your call immediately. I have never received a return call or e-mail. My sense is that this is a one or two person operation...

I did get a live person on the phone today - after a dozen calls that have been send to voice mail - I didn't leave a voice mail everytime. Ordered the "old style" ring liner to fit my can. I sure hope it works!

Great product IF and only IF you don't have a problem.
4609800
the worse service i ever had to receives the your product back for repairs.  never again will i buy a sony producy
4320925
I purchased this unit to replace my old phone system. I installed the batteries and plugged everything in to allow it to charge but one of the headsets did not work, no big deal. I double checked the battery placement and even swapped the batteries for one of the other units to ensure the batteries were good, still did not work. I contacted Panasonic directly and explained to them the issue and was told once I provided proof of purchase I would be taken care of, fair enough. I sent in a copy of my receipt and later received an email from the company telling me that they would not be sending out a replacement handset and that I had two options: 1) return it to Amazon and buy a new one or 2) ship them the handset (at my cost) and they would "repair it" and mail it back to me. I called customer service thinking this has to be a mistake, surely they wouldn't expect me to wait a month for the handset to be "repaired" when it never worked to begin with. Customer service was terrible. I spoke to a supervisor named Gus  who basically told me I was out of luck and that was the way things worked. I was told I should have read the warrenty before buying the phone (not sure how I was supposed to do that) and that I shouldn't be complaining. Well guess what, the phone is going back to Amazon and I will pick ANY OTHER COMPANY BESIDES PANASONIC. This is completely asinine and the worst customer service I have ever encountered. Please do not waste your time and money.
2471549
This is the worst product in the world.  At least 1/2 of the 300 feet is burned out or dim....but the worst part is the customer service!  No phone number... then they wanted photos which were "postmaster failure" to both of their phoney emails.  Wow...then they wanted us to pay for shipping the defective lights AND to send them back (which was $44.00 each way) OR we could drive them to their warehouse..a 45 minute drive and they still wouldn't make a refund of our money until they were properly inspected.  These people are the biggest scam artists...,DO NOT deal with MTN outlet company.
2421555
Absolutely the worst customer service process. Nothing wrong with the mouse but for the their handling of replacement of a unifying receiver! The receiver is absolutely terrible in design and made cheaply.

The end is literally glued on, so over time the heat from certain notebooks will wear at the glue, and the end piece will snap off making it a pain to get out of the port.

This has caused one of my laptop ports to sink in deeper and become nonfunctional. Ended up having to pry out the receiver which came out all in pieces that doesn't even work anymore.

Its very frustrating that such a good quality company can fail at giving good service. How am and suppose to use the product if my receiver and my laptop usb port is broken?

It costs $15 on their website to get a replacement unifying receiver. I could literally just buy a new mouse that comes with a receiver for just $10!

You have failed to satisfy me as a customer and have lost one.
2168081
Worst customer service ever.  The can comes equipped with lots of confusing and annoying "safety" features and little or no instructions.  When you ask customer service a question they bite your head off.  Very rude.  Buy a different product and you will be happier.
313913
I bought a Magic Jack a few years ago and after a year let the service lapse.  I still have the device which has to be plugged into a high speed internet connection all the time to work.  About 6 weeks ago I wanted to re-instate the service as I am going to Europe and wanted a phone to call the states.  I was told my account was UNDER REVIEW.  6 weeks later it is still under review.  Customer Service is a joke with this company.  You can chat with someone who knows nothing, has no access to "my account" and advises me to wait.  6 WEEKS?  I would never buy this product again.  Please read other reviews that discuss the incredibly poor customer service. Anyone with a good rating has not had to deal with them.  Terrible.  If I could give zero stars I would.
1875332
This is for ALL OF YOU GUYS looking for Carsoft for MB. Stay away from this company and you will save time, money, headaches and mostly, the WORST CUSTOMER SERVICE I have ever seen. To make a story short, I bought the product, received after several days and tried to install it. The first problem was that the small CD sent with the software and instructions was unreadable. I have access to several computers and simply could not be read. I asked Katrina, the sales manager, for a good copy of the software, either another CD or a location where I could download the CD content. Somehow she tried to email me the software. Probably because of the size, she failed in sending me the software. Then she asked to give her my Skype account so she could contact me and pass me the software via Skype. I don't use Skype, I don't have an account and I don't want to create an account. After that just silence and no more communication from her. I was able to find the software somewhere on the web and I only got virus infected copies. I managed to download one and clean it. I installed the software following instructions and when I connected to my Mercedes, it only ran one test and ALL the other tests came back with a failed connection error message. Could be software or hardware, I don't know. After some weeks I asked Katrina for a solution and this happened. She asked me again to connect via Skype. I refused because the rule is to communicate always via Amazon. Then she sent me an email saying to send ANOTHER $30 dollars so they could ship me another box. I refused of course. Why should I throw more money to a bad product, a bad company, and a bad experience? Finally, she sent me an email today saying that I am out of luck and my product is out of warranty. The product carries a 1 year warranty and they just denied it! I just think that if the product is defective or incomplete, the seller should assume their responsibility. The last emails from the company were nasty and disrespectful. So far I have not been able to solve this problem. So if you plan to buy a product manufactured by UIFTECH, please avoid it. I will replicate this post in several Mercedes forums where I have access, so all enthusiast DIYers are informed about the problems dealing with UIFTECH and their products, but especially the TERRIBLE CUSTOMER SERVICE they have.
1065331
Brother Company provides some of the worst customer service of any company I have ever had to deal with. They beat AT&T for the title of the worst of the worst, and it will be a cold day in hell before I purchase another one of their products. The scanner sucks, this printer sucks, their service sucks, and this printer will demand you feed it a regular supply of color ink even though you only print in greyscale. F that business model, it disgusts me.
2153997
I have had one of the worst customer experiences I have ever had with this company - I bought a screen protector from office depot, the card that came with it to spread the cover ended up scratching it to hell. Worst of all I CALLED CUSTOMER SERVICE, SPENT 30 min talking with some incompetent woman who didn't speak English nor did she know the products. . After talking with a supervisor he said he would send me a new protector WHICH HAS NEVER COME!!!!  This is a lousy company, lousy products, and a bunch of liars.
2339137
Worst customer service I have experienced ever. It arrived very late, and I requested to cancel the order three days before they even shipped it. Don't purchase here, there are many better woks out there too. I wish I could give this a negative review.
2573696
i would not do business with them again. one of the worst customer service departments I have ever dealt with. the product is cheaply made its like a piece of tin
1053162
Customer service stinks!  Stay clear of this & buy a different brand.
1244750
Worst customer service and buying experience ever!  Great product in the end but a less tenacious person never would have gotten what they paid for.  Francisco, the regional customer service rep lied to me numerous times and was very rude and arrogant and wouldn't let me speak to a supervisor until 2 months into the game.  Our original order came with missing pillows, no clips, misshapen pillows and with standard fabric even though we paid for the Sunbrella upgrade.  Ordered in November and it is now the end of February and we finally have everything we paid for.  But not without a lot of headaches, weekly calls from me to the company to push them to do what they said they would do.  I've never been treated so poorly by a company.  Every time you call they promise they'll take care of it and then you never hear from them again.  So, I call and they tell me more lies and a week later, I have to call again.  Good product in the end and a great price but not worth the time and frustration!
1047537
I did not order this app, how do I get a refund? This is the worst customer service I have had
4819739
As I sit here and wait for the magic Jack customer service chat line I figured I would post a review on my experience. I have tried numerous time to get my magic jack plus working correctly and the customer service has to be the worst I have ever had to deal with.

They just make you go through the same steps and no one fixes the problem. I would not recommend this product I tried using it to forward calls from our existing line to my cell phone when I was away. When it did work it connected the calls automatically so my phone just automatically picked up without me knowing. That was awkward!!  Then most of my calls coming in would get a magic jack message saying the magic jack customer you are trying to reach is unavailable and I would never get the call or message.

When trying to make calls out the sound quality was terrible and we have High speed internet so that was not the issue.
3247073
Horrible customer service!! Take forever to get your item if at all. Agents there pass your aruond and never give you a correct answer as well lie to get rid of you.