Missing shoulder strap ----
938451
the product works well, but it would be much more effective if THEY HAD INCLUDED THE SHOULDER STRAP AS ADVERTISED.!  I am very disappointed that the strap was not included.  the product was shipped in what appeared to be an intact, factory sealed box, so the error appeared to have been done at the factory.  we checked the packing material 3 times to make sure that we did not over-look this important component.

Could you please send us a strap.  We paid for it.
4974230
The only reason I gave it 4 stars instead is because the straps are not long enough to fit on my shoulder. I thought a shoulder strap came with it also, it is did i would keep it for I love the material. I did check with the seller and unfortunately he did not have a black patent shoulder strap so I must return. :(. Had excellent communication though and I would deal with the seller again.
4006161
Come on... are you kidding me?
Received the bag yesterday, opened the package, and got the bag with no strap.
looked inside, every pocket and every place in the bag itself, no strap.
looked inside the box - no strap.

are you kidding me!!?!?!?
Timbuk2 - please hit me up ASAP
324918
Shoulder strap was not included with the bag. Please let me know how I can get this sent to me
310355
It does come an over-shoulder strap. I did not see it initially.
Playing around with it, I brought to work and gym.
I revise my hasty opinion, i do enjoy the bag> Versitile.
1185731
Package received with only 3 tie down straps fourth strap missing
859513
I bought this for a gift. He loved it except for the fact it has no shoulder strap, so I had to return it and get one with the strap. Sorry, Samsonite, you fell one star short on this item.
3339821
Missing cross body strap :( would have really loved it.
4854855
The cross body strap was not included.  I emailed them and was told they would send it.  Hasn't come yet, but it's only been a week.  The second top zipper was not put in properly, so when I try to zip it up it gets stuck.  I really like the layout and style of this bag, but it is poorly made.
4091040
This bag is the perfect size and it's built very well! However it's missing the shoulder strap so it's hard to carry. When I emailed the company I received no response. Highly recommend if you don't need or want a shoulder strap!
696120
The product itself seems nice and sturdy, but the shoulder strap was missing from the order. When I tried to contact seller I never heard back.
2281086
Ruck was in fantastic condition, but missing two compression strap buckles.  I ended up having to buy a replacement set of buckles in order for the pack to be fully functional.
3486714
Loved the quality of these bags but I am only able to use the large one...there was no shoulder strap included for the middle size which I had planned to use a pocket book without the shoulder strap it us unuseable.  I've tried requesting just a black shoulder strap from the company but so far no luck.  If I do receive one I'll update my review.
3427691
Item was delivered well in time. Appreciating that. However, removable shoulder strap is missing. Thats the reason for 3 stars otherwise I could have given 5.
283207
Love the bag but it didn't come with the shoulder strap
863966
Product pictured with belt loop and strap, strap and attachment points missing on product
1493641
I was happy to receive this item which I purchased for my wife.  However, one of the clips on the shoulder strap came defective.  If can't acquire a replacement, I will return this item.  Just as an FYI, the one I acquired is a bit more orange than it appears in the photo.