No instructions to mount or enroll
931905
I wish they included mounting and enrolling instructions to add to existing security system or at least suggested a website .
2940487
This unit comes with NO mounting hardware. No screws to attach it and no female spade connectors to attach wires to the plugs on the back. I spent an hour so far driving all over town trying unsuccessfully to find what I need to install this. What a pain! These are 5 cent parts. They should come with the unit!
3150843
Just got one and installed it, but can't use it because it has a bracket for a full size (~5") desktop, but I have a low profile desktop (3") -- no indicators in the specs or other reviews that it won't fit a low profile unit. I believe other manufacturers provide a low profile bracket. In addition, both the printed directions (and the Word file on the enclosed mini-CD) are incomplete. They just stop after telling you to run the "setup.exe", which by the way, doesn't exist as such on the disk, but only shows up after you click some other weirdly named executable file. The wireless utility program provided is not intuitive -- read hard to figure out. It has a help file from which I gleaned a few pointers to stumble my way to make it work, but for an experienced tech guy, I should be able to figure it out from the screen. I'd much prefer to use the Windows utility but am not certain it's compatible. To top it off, I bought it through my church office, so I don't have access to order info tonight and don't see any quick links to find a solution from either manufacturer Esky or the top-rated vendor Hisgadget Inc. So I guess I'm boxing it up and returning it. ... Just saw the customer service card in the box -- I'll email and see if they can fix my problem.
2598636
Looks awesome but can't use it yet because it came without mounting screws!
863161
Piece of cake installation.  No instructions came with it, but none were needed.
765448
I bought this for backing up my musice and picture files, since the one I currently have I use all the time. The one I have now, the Western Ditigal Elements is SO easy to use.  I don't remember having any trouble with it when I first got it. With this one, it wants to install all this software, but there are no instructions on how to actually use it.  Online, I found absolutely no basic instructions. The quick start guide is useless.  Nowhere does it show how to actually put anything on the drive.
There are all kinds of folders on the drive for setup, registration, etc., but that is it. And there is no support anywhere online.  All information is on their software (Memeo and Dashboad), but after it supposedly backs up, I can't find a folder with my data anywhere.
I would not buy a Seagate again.
3860102
Does not include brackets needed to mount, very misleading item.
1642109
It is fine once installed, but step one of the instructions were very incomplete.  The screws provided were of very soft metal.  They came with plastic jackets with no guidance on where and how they should be used - surfaces, thickness, etc. or the size of the whole to drill  I installed on a Sunday.  Of course, no one home when I called.  The website gave no mention of this product but did provided a video on how to install a different more expensive similar product.  My conclusion:  the company does not support this product and does not seem to care about it.  I eventually got it installed and so far it has been fine.
4472700
Seems like a sturdy frame, but has no hardware or mounting instructions.
380323
this company needs to make more user friendly instructions instead of just saying ad if ya cant figure it out go to the website and that doesn't help either... no phone # to call for support ...
4056805
Poor instructions, No support from selling company and no response from an e-mail sent to manufacturer
4826657
Did not come with any hardware to hang it up.  why would I want something with no way to hang it up?
4195520
My mounting kit arrived in a nice, timely fashion. I took this along with the Lund 24" steps (P/N 281000) to my local shop to get them installed on my 2002 Ford Ranger. When the shop opened the mounting kit box, they found all the components nicely wrapped, and one of the instruction pages (the one I needed for my vehicle) glued to the bottom of the box, upside down (I have posted photos in the event that Lund sees this and cares enough to want proof). Of course, attempting to remove it simply tore the necessary page in half. Looking around on the internet, Lund International's website allows you to search for installation instructions by part number. I found the page for this part and clicked "download PDF", but it instead redirects back to their home page. I tried opening the PDF on my phone. It attempts to download, but I get an error saying "10700. PDF cannot be opened". Upon attempt to contact them via phone, I got a voice recording: "Thanks for calling Lund International. We are closed". I'm seriously disappointed in this product's complete lack of support. I'm glad that my preferred auto shop has skilled technicians that were able to figure out how to install the steps.
1915813
Product is fine, but installation instructions should be sent.  I have not installed it yet because (and this may be partly my fault, I'm just not that familiar with this kind of thing yet) I have no idea how to attach it.  It came in the box with the bracket and a bag of screws, no instructions or labels or anything.
4419365
Instructions are pretty worthless. There is no text to support the diagrams, and there are several different ways to install the unit.
3263453
I've had IDrum for several days now and I have not been able to install it.  The box contained only a disk.  The "quick startup" PDF on the disk was next to useless as the unnecessarily arcane registration doesn't seem to work. I was asked to input a lot of personal data including my e-mail address and zip code, etc.  And after re-entering this "required information"  I variously get messages that say "This serial number is already in use" and "The serial number is invalid".  There are strange references to authorization offline somehow using a USB memory card but it is unintelligible.  No telephone number for customer service on the box.  No reply to e-mail.

I had half a thought that the problem might be that I am using Windows 7 so I tried to install it on an XP machine.  There the disk brings up a web site that connects you to a download of the program (what's the disk for then?).  After installing this program on XP I got something called a "network error" saying there was an error connecting to their "authorization server" (and a suggestion I don't have an internet connection--although I just downloaded the install application!)  This looks like a case of trying so hard to avoid piracy they end up cheating the paying customers. As it stands I have only the "demo" version of the software which I could have obtained for free.  Its too bad because this might be a good piece of software.  I'll wait a few more days to see if I get a reply from "customer service" but if not, this one's going back.
3519937
Came without any instructions on how to put the stand together. Screws and accessories have letters, boards have numbers but no instructions!