Cats love it but it isn't durable
935955
The wire shreds, the wire pulls loose from the wand. It only lasts for a few months of heavy use.
I continue to buy them for volunteering at the animal shelter because the cats love them so much. One little black cat loves to jump up after them and even before I get the toy out she starts jumping randomly. When we have the occasional blind cat they love the toy because if it's dragged along the floor they can hear it.
Since it's not durable I have to be careful allowing others to use it. If the cat has hold of the mouse, do not pull hard on the pole, the wire can separate from the wand and it's unrepairable.
One concern is that the tail pulls off easily; the cats will catch the toy and bite off the tail and try to swallow it.
The toy does require close supervision. It was taken off the shelves at a local pet store because a cat ate the mouse and there was something sharp inside it which hurt the cat's mouth. I just don't leave it around for them to use unsupervised.
3607971
This scratching post was easy to put together, and is already being well-used by our 2 cats.

I will say that in my opinion the grey color is slightly more of a steel blue or slate color than just plain grey. I like it, and it compliments our decor well.

Edit: Update June 2016, 6 months after purchase

This scratching post has started to unravel completely. The twine/jute string is now unraveled from the top and is just falling apart. I'm not sure if it's something my cats did, but other scratching posts have lasted my 2 cats much, much longer.
4759470
The cats love it but some of the fabric is starting to come off. Good cat condo for the cost.
1703990
Cats do love it but it gets destroyed in about 2 weeks. Pieces of cardboard all over the house.
3592177
My cats LOVE it however, the connection between the arch and base easily comes loose so I recommend using a hot glue gun to secure both.
4310083
Cats love it, but wish the elastic string was stronger. Not long before they break it. Great for kittens, but my one year old destroys it.
693064
My cats love this you but it didn't take long for it to fall apart.  Too bad because this has been by far their favorite
2138070
The cats love it! It is a little top-heavy but they are big cats and play strenuously, thus it gets a lot of wear and tear. A little larger base would probably help correct this problem, but I actually think they like to play on it after toppling it over so we haven't made any changes.
1565241
Our hard-to-please cat loves this toy -- it's his absolute favorite, more than Da Bird, and he isn't bored after months, but like most toys, it broke within a few days of play. I was able to gaffer tape it so we can still use it, but I have to knock off 2 stars because it's such a nuisance when a toy breaks right away.
3552674
Our cats love this! It is not the most visually appealing toy. It is simple to put together. Not as simple to move later. Our cats love sitting on the top step and staring out over their kingdom. They love to twirl around the pole on all levels. They compete over who gets to use. My only complaint would be that it does seem to wear quickly. The covering is already peeling. Our cats don't seem to mind that though.
1514950
Bought for rats, they LOVE it! I just wish it was more durable. The fabric that attaches the ends to the body is coming apart and needs to either be resewn or replaced. I am currently stabilizing it with safety pins because they love it so much I don't want to take it out.
3338782
Good toy, defiantly not durable.
Specifically the feather toy, after maybe 2 hours of playing with it my kittens, who I adopted only hours earlier, have already taken most of the feathers off of the feather toy. (their favorite of the two)
4917189
The first time I ordered this product it came apart rather quickly. As I have many foster cats, one of them being a kitten we really got to put t toy through it's paces.  If u you have one lightly playing or a of couple lightly playful cats this item is a good bargain and should be great fun for them. However, for me the item cannot hold up. I understand purchasing feather cat toys means the ends won't last long but many interactive cat toy manufacturers make the same mistake (and have been since I was a child) with the dangle string. As cats tend to try to run off with their "kill". Or a fat cat might roll over on the string they snap quite fast. They do make interactive cats toys with tough strings and refills and I'd look into the Jackson Galaxy line. No cat toy, I repeat no cat toy lasts forever but you really want to get your money's worth out of the experience. Not have the toys snap the night of purchase or a day or two after.

That being said it is a great toy. The attachments are awesome. They drive the cats crazy. If you have a gentle cat or small kitten this toy should be more than enough, but if you have a really crazy player in the batch the toy might be done before you know it. I'm adding stars as the Natural Pet Company reached out to me with a replacement, listened to my concerns and feedback,  and provided a replacement. The replacement lasted quite a bit longer (no snapping ten minutes after unwrapping.) But in the end I ran into the same problem.  So I used the refills on the cloth wand (which is awe some but has no bait) and sort of Jerry rigged my own toy. Remember, I'm a foster. I have a lot of cats to satisfy and they all have differing needs.  From ex Tom Cats to fat kittens. Toys here have to be hard and tough.

This is not my favorite cat toy. However,  I believe The Natural Pet Company has plenty of other wonderful durable products and if you're unsatisfied you won't need to contact Amazon. The company reached out to me and are highly professional. Because they did that and provided a replacement I give the product extra stars. Since I got my bang for my buck which was a replacement and new refills, the value ended up being worth it.

I'd still advise the buyer to beware and be a mindful buyer. If your cat is a hunting champion, look into something stronger. If you have gentle little kittens this will provide many laughs and memories.

Would recommend to mindful buyers.
110595
My cats absolutely LOVE this cat toy like none other before - BUT I've now bought 4 of them because of poor quality.  Sadly, like other reviewers,
I've resorted to diy cat toy hacking.  Wish the product was better quality, but I know I will probably by another one, and another one... because the cats love it!
1084831
My Cats love it. The quality of the material could be better as it sheds and is falling off and i've had to replace some of it. The hammock has had to have been replaced a few times due to overuse by my cats..that's their favorite part and it has broken off...so I've had to screw it in there and wrig it up stronger.
682366
The cats love this toy!  I find the wand comes apart more easily than I would like, but overall it is a quality product
3051460
My cats love the cat scratcher. They have already torn off the ball that was in the hole in the bottom within 10 minutes of me giving them their new toy. The only other issue I had with the product was that it keeps turning over and I have to flip it over for them. They play rough.