Disappointment - not sure yet whether lapse or product issue
930467
Huge disappointment so far - we had seen it before, ordered one for x-mas for our son, arrived on time, worked great on x-mas day - except we noticed that one of the two small disks that sit on the same axis pin as the upper pulley wheel was half off the pin, with visible gap to the wheel on the upper end and tilted on the pin. It looks like it could slip off entirely at any moment, which is a real hazard. For a product marketed to parents looking for a bow for their kids, that's not OK. Filed for return and replacement with identical item. Est. arrival is January 9, so our son will be out his main gift and the opportunity to learn from grandfather and uncle this holiday visit. We'll see how the replacement works - the product as such looks and feels great, but if the quality and safety isn't there on the replacement, we'll have to return for good.

Update: Amazon shipping was adjusted from January 9 to December 30 - that is a pleasant surprise, and gets us most of the time with the family back!

On the technical side, none of us are archery experts, but it is not clear to me why, mechanically, the axis pin through the wheel and the two disks isn't simply extended by 1/8 or 1/4 inch on each side - this would drastically reduce the chance of the disks moving off the pin, and given that the pulley moving parts have to be handled with care at all times I don't think having the pin protrude is going to be a big disadvantage.

The manual that comes with the bow is definitely not what I had hoped for - the parts are not named, there is no explanation how proper maintenance and repair should be done (I'd want to know although we'd take it do an archery shop anyway), and of course no indication whether or not the disk coming off is something to watch out for, whether it will permanently damage the bearing (Teflon coating?) or whether the disk could and should simply be placed back on the axis - leaving us no choice but to play it safe and not try anything. I guess we'll be shopping for a good book on archery, ideally with a chapter on this bow.
3516433
I purchased this product with high hopes,what I got was huge disappointment. I have Ecolink door and window sensors, GE light switches, and Ge wall outlets. I have contacted the manufacturer at least a dozen times. They remote access the unit, say they added some script to it to improve function. Maybe in a few months once they get all the bugs worked out, it might be a fine product, but for now not so much. I don't have the time or patience for beta products. They should have had the bugs worked out before they released this new controller. So I'm going to try another controller, anybody have any suggestions?
4719388
Good night, concerning the product have no complaints theme packaging and delivery time.

The problem that I have with the product is not working me more, use no problem from day I received until Wednesday 15 July.- Today I wanted to reuse and no longer caught me, I wonder if you have any collateral.

From already thank you very much for your attention, Awaiting a favorable response to my query.
1407159
Item missed manual and warranty: after negotiations, I am awaiting to receive payment to conclude a return and to complete a final review
2629070
this thing is terrible and i missed the return window by 4 days - 40 bucks shot to hell. i am very bummed out. as so many have stated, it was exciting to think that this was going be to be really great. i transferred 2 or 3 partial tapes fine, then the thing just stopped at random spots and never started again. after several attempts, i am looking for another product to transfer tapes.
UPDATED 05.18.17
the company was kind enough to reply and reach out to potentially offer a resolution. bravo!
i do not have time to go through all the trouble to return it.
according to another person that experienced the same turning off as i had, there may now be a way to resolve that, but the rumbling/chattering that i experienced during the very minimal amount of recording i did do, isn't exactly a positive feature either - i believe others had mentioned that, as well.
i have changed my rating from 1 to 3 stars on account of my updated feeling that the product is potentially adequate/average, but nothing has so far shown me that it is anything more.
i still stand by more initial posting title of "if you just bought this, you better return it before the return window closes, because it is garbage", but I've mellowed a bit on my disappointment.
3626819
I haven't ACTUALLY been able to test out the Internet Gateway portion of this product yet as the power cord does not fit the receptacle of the Internet Gateway. This was a BRAND NEW product that was unopened from the original packaging. The wall unit was installed and working fine, but when attempting to get the Internet Gateway setup, I ran into this Quality Control issue. I don't believe that I am on the only one here. It would seem that this has happened to a couple of different people as well.

Will update rating when I hear back from Chamberlain. I emailed support with this issue. Will try calling their support line tomorrow.

EDIT 02/17/2017: I called the technical product line for Chamberlain (located on the product manual) and talked with one of the gentlemen there. It would seem that I am not the only person having this problem. It would seem that this is an issue that is occurring with multiple people and it was said that I will get a call back from a product escalation employee within 24-48 hours. In this case, I already initiated the return process with Amazon and received the replacement through Amazon today. It had the correct power cord.

One thing to note is that the product manufacturing date on the bad package was dated 11/16 (i.e. November, 2016). The second product received today was dated 12/16 (i.e. December, 2016). Be cautious that when receiving this product from Amazon, it could be hit or miss.

But being able to install the last half of this system and test it out is truly awesome. I like it and it provides a piece of mind when leaving the house. I am actually able to close the garage door remotely even if it is only partially up. Great product.
3341055
the jury is still out, I don't know if this holds up to my expectations, it will take some time to know.
661595
I was really excited for this product, but was disappointed. It is beautiful, but when I received it, there was glue on the black strap that is on the outside of the case. I was willing to look over this, however. What I did not find acceptable is that the advertised wake/sleep feature does not work. Looking at the product now, I do not see it as a listed feature. But it was when I purchased it. I contacted the seller, and the response was that I must have that feature turned off in settings, and to check it. I did check it, and the setting was turned on already. I emailed the seller back, and the response was that I would have to return it and re-purchase. That's a lot of hassel. I have had issues with Amazon purchases in the past (and I buy from Amazon all the time, so this doesn't happen often. Seriously maybe 3 times I've ever had an issue)  and companies would offer to send me a new one without bothering to send back the dysfunctional one. I don't have time to deal with all that. I guess you get what you pay for, but with all the raving reviews, I was hoping for better.

Additional notes/problems:
-I have the crocodile red one.
-The iPad fits in the case a little wonky... like some of the corners are "taller" than others.
-Occasionally, when using the keyboard, it acts like I've typed one letter twice, and other times it leaves out letters I know I typed.
-The keyboard seemed to initially have great battery life. I've only had the case since mid-May, and it already seems to have diminished significantly.

I'm still using the case simply because I am not wasteful, and I'll use it till the keyboard dies. And it is professional-looking, which is a plus.
4149862
I had such high hopes for this stroller and still do - just not this particular one. The package had been previously  opened then taped back together.

When I got everything out, I saw why someone else had returned it.

There is a pin/bolt sticking out half an inch on one side rather than being flush with the metal tube as the others are.  I am very displeased about being sent someone else's reject and paying over $60 for the privilege.  Are they trying to find a customer who just won't notice?  That is unethical and I'm surprised it happened.

At least I am able to return it for a new (hopefully new) one. But this is Friday and it won't arrive until Tuesday. Another disappointment since my dog is injured and can't go for walks now.

What started out as a happy and fun purchase has turned out to be not so great after all. Hopefully, the replacement stroller will provide the good experience I was hoping for. The stroller looks really nice so maybe I can change my review when a better one arrives.
1271788
Disappointed in product. Received on 02/11/16. Used three times, then scale would only weigh in grams. A few uses later, screen would not display any unit of measurement. Unit did come with a one year manufacturer warranty. Will try to get a repair or replecement model via that route, if seller does not respond to my feedback comments. The unit did come recommended, hoping I just received a defective unit & this is not a typical issue.
1591394
Shipped from Dallas on March 15, still have not seen this (promises 18th then 20th) this is 26th...disappointed that I could have paid an extra $10 at the store and production would not have slowed down.

Tried to resolve off-line and was told to review after I received.....ummmmmm....

Either get it to me or give me my money back, I know the product is exceptional.

UPDATE 03/28/2013
Still have not received package..........WTH!!!!
664449
I was quite optimistic that this would be ideal for my front porch.  I was looking forward to the timed interval (On/Off), schedules and remote access.

After replacing the first unit which was defective, I'm finding the operation of this one to be sporadic.  The switch is approximately 15' from my wi-if router and still seems to drop in and out of service.  Unable to setup schedules (reports an error: nul).  Based on the other reviews, I would like to give this the benefit of any doubts.

I plan to experiment some more but may find a second and final return to be necessary.
2899361
The idea is great but not satisfactorily implemented for my particular needs.  This newer model seems to be built reasonably well for the price, although I can't comment on the longevity since I'm returning it after just a few uses.  I found the following to be issues for me:
-- Too bright too quickly (the dealbreaker for me): This is very subjective but it gets too bright too quickly for me, even at the 60 min (highest) setting.  The 30 setting was linear but too fast and the 60 setting *seemed* (as I did not follow up with later verification) to have a sudden uptick in brightness, as if the sun just came up over the horizon.  My main complaint here is that there is not enough lower-intensity ramp up time.  Again, this is subjective on my part, based on my specific needs which weren't being met in this case.  I didn't verify this perception with a light intensity meter.
-- Low volume "warbling" sound in speaker:  This could have been a defect in my particular unit.  From a technical view, it sounded lime poor power supply filtering.  This artifact manifested only when the alarm button was enabled.  After about a 1-2 second delay, a low whirring sound could be heard from over 6 feet away with good hearing.  If the clock is far enough away or your hearing around 200 Hz is not too good, it may not be objectionable.  I called customer service on this and in all fairness they said they had not heard of this complaint before.  The person did seem to be genuinely surprised so it may have been a genuine defect and not respective of other units.  I am inclined to give them the benefit of the doubt on this issue.
-- Size of Clock Digits:  The size of the digits is too small for my almost 60-year old eyes.
-- Clock dimming feature:  The clock only dims when the alarm button has been activated.  The brightness cannot be adjusted otherwise.
-- Sleep Sounds:  I only tried the ocean surf sound.  What I found is that it was too loud on the lowest setting.  Over time I could have adapted to that.  However the unique portion of the recording was so short that I found I was caught in a "brain loop", like anticipating when the scratched part of a record would come around again for the skip.  Very subjective on my part and may not be an issue for others.  If I had chosen to keep the unit, I would have just disabled the sleep sounds.

Otherwise, the unit seems well-built.  The customer service person was very patient and congenial.  If you like a faster, bright sunrise, this clock may be for you.
2963242
I really wanted to love these! I ordered two sets as a trial to go around my window trim. I, like many other reviewers, thought it came with the power source. (Minus half a star) Admittedly, I did not read the details to confirm. Upon arrival only one set works (minus star), and it says the item is not eligible for return??? (Minus star) Plus they have doubled in price since I bought them. (Minus half star)
3569222
I'm pretty disappointed that my machine does not work properly.  It seems that the fan is not operational causing it to overheat.  I didn't notice that anything was amiss at first.  I plugged it in, fired it up, and downloaded the update without a hitch.  Shortly thereafter, the console beeped three times and shut down.  It was pretty warm to the touch, but not hot enough to burn.  I have attempted the various online workarounds but nothing seems to keep the machine running.  I'm reading that turnaround time for repairs is running 4-5 weeks altogether, and I'm not really interested in waiting that long for something I've already paid for.  I'm sure glad that Amazon has such a good return policy.  I wish they had units for exchange but they do not at present time.
397818
Kind of shocked at this, really. Dealing with a 3rd Party merchant, who do you even discuss the issue with. Needed the watch immediately (work on the road for protracted period, so return was unlikely)? Amazon's been delivering products "exactly as described" for so long, I simply forgot what it felt like to be disappointed. Oh well!
3180142
I recently ordered a case from you all. I water proof tested it, it didn't pass, the paper inside was all wet.
I am very displeased with this product. I have owned life proof cases before and they have worked perfectly.
I'm not sure I trust this brand with my new iPhone 6plus. Would my phone be garenteeed a replacement if there were to be future water proof damage? Or what if it did this again in the future, is there some type of warranty?
I'm not sure this brand is for me. I was really looking forward to this new case. I am not sure if I even want to try a new case out, considering there is no type of security of this happening again in the future.

Merit contacted me about this review and gave me a full refund and was extremely cordial about everything. This is a new company with new products and I understand that defective cases happen, i was very pleased how they handled this situation, with this kind of customer service and improvements on their products i foresee a lot of success in their future.