I purchase this firepit I thought it was beautiful I had problems with the burner it would not ...
923957
I purchase this firepit I thought it was beautiful I had problems with the burner it would not light at all after the company replace the burner I was able to light the burner but it will not stay lit I have to constantly get up & re light the firepit this has been one headache and is not worth the Money it hard trying to enjoy your guest and constant get up to light a firepit it is not worth the money, a bad investment, & I'm so disappointed
2323928
When I first got this in I was very pleased. It is a beautiful lamp. After a few days, however, the lamp shade began to warp. My husband took a closer look and the inside of the lamp shade (which is made of paper) was starting to burn--despite the fact that we used the correct lightbulb. This lamp is a fire hazard.
1329172
I'm having issues after only two uses of my three burner. It seems the gas pressure is not flowing as strong and only the middle burner gets enough gas flow to ignite and stay ignited. The propane tank is fine. What can I do to troubleshoot the problem.
2675460
It is a bit too high but I ground off some of the legs and now it sits closer to the burners.
961524
As everyone said before, this is a beautiful fire pit set, however it rusted like no bodies business, thankfully I ordered rustoleum with it and we used it before and after every burning.  Dare I say it would be incinerated if we hadn't!  The write grate that comes with it completely sunk in the middle from the heat of the fire.  That was on the first night!  So you get what you pay for.  It is beautiful and we have enjoyed it several times this year.
3343881
I purchased two of these stoves from QVC last year. They are the 750-12 model so they have 2 doors instead of 1. I purchased one for our living room and 1 for a guest room. We have a large living room (15x30) and my mother was living with us so we could not use our fireplace due to her health. This heater was very pretty and I used it in conjunction with another small heater, and it worked fairly well.

My complaint stems from turning it on this year (2013). It has already become cold in our area (50 degrees) and I turned on the heater yesterday. I smelled an acrid, wire burning odor and promptly turned the unit off. I thought the problem might be dust accumulating inside the unit and it might need cleaning so my husband took the back off the unit. He found a wire inside the unit completely burned at the juncture and black soot surrounding it. It isn't near the portion of the heater that heats up and no dust is able to get into that portion of the heater so it may be some kind of defect of this model. I have the other heater in the box still and it will be a year (2wks short) since I purchased it and the warranty is about to expire.

 I've contacted the company and they have started a ticket  number on it. I'm hoping there won't be a huge hassle with the manufacturer fixing it and I'm extremely wary about the other heater. We really only use them from Oct to April in our area so it should have lasted longer than 6 mo. I will update when/if they settle my complaint satisfactorily or if they don't.

UPDATE: The company who manufactures this was absolutely awesome. I sent them a picture of the damaged computer board and they sent me a completely new fireplace. I guess I'll use the old one as plant stand decor. If the warranty's still good they'll honor it. I had 14 days left on mine, luckily.

The new one is a little loud and doesn't heat as well as the other one so I give it 3&1/2 stars. 5 stars on customer service though!
622779
It looks nice but it doesn't heat evenly like advertised.
2764671
It is beautiful and seems quite high quality.  But I had planned to do my whole backsplash wall in it until I learned that it cannot be installed on the wall behind a gas burner stove.  Therefore, as pretty as it is, I won't be able to use it.
2529418
This is a beautiful fire pit when looked at from a distance or on the website. When you get a little closer you will see the flaws. The ring around the pit comes in 4 sections and is not seamless, this makes the unit look a little cheap. The screened top is on the thin side and does not look like it will hold up in the long run.  A few screws came stripped out easily so take caution when assembling.

I have had this pit for a few weeks and it works well. The deep design and suprising large diameter of this pit is what makes it great. The open side design makes great fires, large or small. I added a little sand to the bottom of this pit to help with heat deflection which helped but be sure to turn the sand after it gets wet or it will ensure a rusty bottom.  If your wife wants a pretty pit and you want one that makes good fires then this is the pit for you.  My wife loves it and I can make some serious fire. I gave it the 4 stars for the quality, it is not as well built as others I have seen in this price range but all in all a good fire pit.
3412120
First, I like to think of myself as handy and I can read instructions.  That being said, I found the fire pit impossible to assemble.  The legs on the bottom are attached by nuts that appear to be welded into holes in the end.  Only half of the screws could be threaded into the holes.  Obviously very haphazard construction.  UPDATE:  I got an email from the Distributor that was following up on my order and I contacted them by phone.  They couldn't have been more accomodating!  I think they were being honest when they told me this was a defective unit and they offered to send another out right away.  Pending receipt of the new item, I'll be happy to increase the number of stars.  It otherwise appears to be a very nice fire pit.
824560
I want to love it, but I cant get the flame right! I have a large yellow flame on the first burner but the flame is normal on the other.
3212517
This beautiful huge fire pit was a hit with the husband for Father's Day. I loved that I didn't take a hit in my wallet, you can't be $80.00 sale price. I followed the previous prep tips of spray painting the lid with high heat resistant black spray paint, filled the bottom with playground sand and bought a cover for it. I haven't had any problems but I do live in an arid area out west so rusting is never an issue but I still thought if wise to prep the pit before using it. With that in mind I didn't drill a hole in the bottom for water drainage. The set up was quick an easy, having an extra set of hands helped with the outer ring.

We have been making smores all summer long under a starry Montana sky using our Super Sky fire pit and loving every minute of it. I highly recommend this XLG fire pit.
3862354
There is no flame screen so the outer metal is what catches the flame directly (and thus the flame comes outside the screen, a bit dangerous).  And in my case the burner was not flat, so the flame was much larger on one side.  Would consider using someone else in the future.
3624923
I am returning this stove. First of all, the stand that came with mine is different than pictured. It does not grip the propane bottle very well and can easily be knocked over. If you are lucky enough to get the base that is pictured, it should hold it just fine. The flame was about half of that as its main competitor. There was very little adjustment between all the way on and off. The flame should have gone up way more than it did. maybe i got a defective, maybe this is how they all are, I don't know. use caution when buying.
4594922
We are so thrilled with our new fire pit that I had to write a review.  We looked at LOTS of them on many websites before deciding.  We are so happy with our purchase.  This fire pit looks MUCH better in real life than in photos.  I was concerned about how the granite top was going to look but it is gorgeous and very classy.  People are drawn to our new patio/fire pit area like moths to a flame.  I love that it doubles as a table for drinks and snacks.  It is quite heavy when it is delivered and FedEx only took it to the driveway.  It takes two strong people at the minimum to flip it over once it is assembled.
3599954
I would have given this tea lamp  holder a 5 star, but for some reason the tea lamp doesn't get enough oxygen to remain a nice flame. the flame on the tea lamp remains small and not consistent.. The product is well made and is beautiful to place on the Mantle of my fireplace, if only the candle flame would remain stronger.

The company has gotten in touch with me and have offered a partial refund for this item. They seem to read all reviews and want there buyers to be completely satisfied. That is nice in today time for a company to care about there buyers. I would give the Company a A++ in service and they are reviewing the product to make it work better!
4775179
I built a stone firepit this past summer, and needed something other than more rocks to stack wood onto for burning.