ordered came broken. sent back and ordered second bag ...
935626
ordered came broken. sent back and ordered second bag it came broken. gave out went out and bought one at a proshop.
4075695
Terrible.  I ordered four and they came in pieces, completely broken.  Returned.
2154586
This shipment had 10+ broken buckets.  Order last year no issues.  Didn't realize that they were broken until we needed them.
3930946
Came completely broken. For $30 for a bag I am really upset. How am I supposed to figure out how much to eat when they are in pieces? I want my money back
3823403
I ordered this product twice. Both times it came damaged.
4306970
The cups look nice, very colorful

BUT,
first order: one cup was broken. I had to returned it and re-order. second order, 2 cups were broken... I am returning it. I may try a third time.
there is barely no padding between each cup in the rack; cups can knock on each others during travel. just be aware in case you want this as a gift and are in a hurry.
on top on that, the shipping box had deflated protection cushions; the inner box moved around which lead to the broken cups most likely.
3710656
Bags are nice and thick but my order only came with one pack not two as listed. Very disappointed. That's why I can only give it one star.

***UPDATE***
Customer service reached out to rectify the error and refunded me for the cover I didn't receive. Seems there was an unusual packing error. I was satisfied with the product that I did receive. Amending my rating.
2603519
Ordered this item twice and it arrived broken both times. As such, I'm pretty biased.
4441163
I ordered 2 and they arrived broken.  So they sent out 2 replacements right away...those were broken as well.  Must not be good quality if all 4 of these were broken.
70437
Product did not come with original order. Had to reorder. No stuff sack or S hooks in my boxon second order. Just the straps. Reread reviews and recent reviews show straps are unsafe. Returning them.
1515500
Came on time.  Arrived broken.  It was sent as a surprise to someone.
4244868
The first time I ordered this is I received the wrong color. So I reordered it and got the correct color. Then on the new one the main zipper came broken and won't zip properly.
2864402
I received this bag and thought it was great until I went to use the main compartment zipper. I pulled on the zipper and it completely came off. Apparently it was broken before I received it. Not very happy about this even though I think it's a great bag for what I need.
3798821
Came broken. Customer  service  said it was not broken  when it was sent. So long story short. I will next order from Novokand again.
4064129
Arrived broken. But after a week of waiting they sent me a replacement with upgrades.
1857225
Ordered two,  One Arrived broken.  Pretty Fragile.  I now have one for 11 X 17 and two now for 8.5 X 11.  Pretty Happy with the product,  that is why I did not send back and still give a four star review.
2088580
Originally ordered two of these:  both arrived broken.  Tried to fix one set with clear tape. The result was unsatisfactory. Sent the second set back for an exchange.  It also arrived broken and I returned it.  These sets are expensive and arrive broken.