PLUMBING PART ALONE WAS A HORRIBLE EXPERIENCE!!! NO INSTRUCTIONS EITHER...
929123
MY GOD Putting this thing together was pain in the behind!!! No clear instructions whats so ever, sharp edges behind the sink, it also needs lots of plumbing modifications.
2483257
Horrible experience... No screws were attached with the package. I cant mount those hinges, total waste of time. I would not have bought it if I knew it.
2413498
The product itself was okay.  The problem was there was no hardware included in the order to put the thing together and the one tube that had a "male" screw end was unusable on any of the other tubes.  The other tubes required things to scwew into it to hold everything together but of course that was not provided!  How do you sell a product with no parts to put it together????  I had to use my own hardware and drill into it so that it was safe for my cat to get on.  Never again will I trust anything from this Company.
4643353
I bought 3 of these.  I installed 2 making guess games as to where to use a sealant/plumber's putty as there ARE ABSOLUTELY NO INSTRUCTIONS in the package.  Third unit, the rubber O-ring was defective (it broke in two) and Emails to the manufacturer in this regard was of no use...this one still leaks after 4 attempts, with a O-ring I bought in a local store.  I am not a novice, but it isn't worth spending 2-3 hrs. to install one of these units.
2765771
I just moved into a place  with this product installed. I tried to take a shower and it wouldn't warm up. Allother appliancesdo get hot water so I assume the problem is in the thermostat. I thought I was doing something wrong so I went to their website and found the product. There are no user manuals listed. There are technical sheets in about 50 languages none of which have any operating instructions. There is a parts diagram which is also no help. I went into the "contact" page and requested information. In filling out the page there was a drop down menu for "country". I went through it several times and there was no "United States" I had to choose "country not on list". I will update this review if and when I hear from them.
3850334
Opened this up, took it to the sink to fill and the water runs right through it.  The quick disconnect leaks (free flows).  When I attach the hose the seal is good.  Disconnect and water runs out.  I contacted Platypus and they told me to send it in (on my dime) even though it was new. They would then contact me on the cost of repair and 4-6 weeks later I would receive the repaired item.  Customer no-service at it's best!!!!
1361851
Wish I could give this product a better review but when the instructions I received totally are not the one for the particular shower head it results in a major problem.  While I am not a plumber I wanted to remove the restrictor.  Well as a result of not having the correct instructions and not being a plumber I have dripping water coming out the bottom shower head holes.  I guess I just wasted my money on this one!!
769567
My problem is with the installation. Tried to connect water for hours. The position of the bottom of our toilet tank made it impossible to use a wrench. The included T-connector is made for wrench-screwing so no matter how hard I tried, the connection is still loose. With all the frustration I realized there is a recommended item on the page, an extension pipe for 36 dollars which simply allows hand-screwing into the tank's bottom. Got the extension and everything is connected now. Apparently this is a common issue given the extension is the No. 1 recommended item on the page. So my question is why the company is not including it as a standard piece, instead, it's selling it for a ridiculous price to make a fortune over all buyers who got a poor experience in installation?
4882424
What a nightmare this was to build. This took over a month to build because it had missing parts , broken parts , and the worst instructions ever. There were no words just the parts and a letter next to them and a key but no descriptions. It was a huge guessing game not to mention had to make my own parts for this , the bottoms of the drawers were missing. I turned it over to my dad to put together cause i couldn't get it done and even he had a hard time but was good with building things so got it done , hes the one who made the missing parts for it. After trying to figure it out myself and noticing the broken piece, the one that i had first noticed, i had contacted the seller and they sent me the piece although it was also broken but only on the corner so we made it work... then noticed the missing drawer bottoms way later since we put it off a while for it being so confusing.
4800787
;the package came without  instructions. So I could not determine if I had all the parts. It is obvious that the parts that were included were not for this bike. I had to modify the left petal to keep it from hitting the arm. The chain guard is for a different bike. Amazon said I could return it, of course after completely unpacking the bike it would have been a significant hassle to return this. They offered a partial 20% reimbursement so I took that and am purchasing the necessary parts to complete the assembly. I called manufacturer to get thea assembly instructions but turns out this is a discontinued model and they no longer have parts or user manual or assembly instruction for it. To top it all off the bike had various dings in the paint job. Learned my lesson about buying something like this from Amazon. I thought I was golden because it was sold by Amazon but it is actually worse. They cannot send out missing parts and the manufacture washes their hands of the whole affair.  Very Sad.......
299212
this piece of junk has no proper instructions as to how to install it,as well as pieces of the "packaged" items were missing!!! FALSE ADVERTISEMENT
867228
Item arrived via UPS yesterday.  Upon opening the package it appeared that someone else beat me to it.  No all packaging parts were not where they belonged.  Packaging seemed tampered with.  On with the installation, Instruction manual written very well and easy to follow.  Had to mount unit under the sink since the tubing was not long enough to mount in the basement.  The hoses snapped into the clips very well and the hoses were labeled very well.  Now for the bad news...the PVC valve that mounts to the water supply is junk, why did they change from brass??  No matter how tight I got the mounting nut, the unit leaked.  Yes the little washer was inside the unit, yes the unit was PVC only and no pipe tape or dope was used.  I had an old brass valve from Watts.  I did use pipe dope and cranked down all connections.  Had to use an adapter on the water line that was on the older Watts unit being replaced.  NOW it is perfect.  I ordered a refrigerator adapter for the ice machine from Amazon to arrive the same day but someone messed that up and it won't be delivered until another day.  I NEEDED IT TODAY!!!!  That is what two day shipping is all about.  The rest of the order was packaged and delivered by Amazon and UPS in a timely fashion.  That damn leak cost me 3 hours installation time,  Watts need to re-evaluate that one.  It weakens the whole product.  It is not worth the money spent on it.  Please look at other brands.
1056791
There were zero instructions, zero support and parts missing i will be returning this kit and getting one that has better support with a proven track record. I bought this one because it seem to have a bigger build area than the others but if you don't have any instructions on how to build it what good is it. What I received was a bunch of parts thrown in a box with one postcard sized paper that was written in Chinese. Like another reviewer stated I was missing a motor wire aswell and a endstop. Sent a email no response....

Stay away, do some research, see your options
3522186
I was so excited to get my trailer. We received it maybe two weeks after ordering it online, which was early. Our problem is the setup of the product. The instruction booklet they provide is useless!!! I turned to the internet to look up other resources of instructions and found a very helpful video on Youtube but if we follow the video it seems we are MISSING parts to our trailer. My husband feels it is very unsafe design because it seems as if the wheels could easily fall off. So fastfoward throught our setup frustrations...I decide to call customer service and the guy just to me to email the shipping department. Why the SHIPPING department would know how to assemble is beyond me but I email them and they don't even respond!!! A few days later I receive some spare parts in the mail from Aosom?!? 1. This was not what I wanted 2. These were not the parts we are missing 3. They still did not answer any of my questions. So I email them again and there response it to call!!! So frustrating. I just want to use my trailer already!! I still have not go to use it so I have no idea if this product is worth buying.
138878
I didn't receive a template and the instructions were horrible. Had to do a lot of unnecessary guesswork which resulted in damaged drywall and paint. Kohler is loosing their status a quality supplier... I can not recommend Kohler because of my recent problems.  /Users/matthewwcrabtree/Desktop/Kohler Tissue holder nightmare.webarchive
3548943
I agree with the cons of the above reviews. I too had a terrible experience with Ariel steam enclosures -
1. Installation guide - It is ludicrous that this massive product instructions come in 4 page booklet! the instructions are not clear on how to assemble, just tells you high level what to do. I took everything apart twice to add in an extra item that came with it but with no reference in the manual. In short, when you build it, you are using your own logic.
2. I cannot believe the screws etc. were packaged in wrong labels and my package did not contain the screws they refer to in the booklet. I had to go to home depot and do some guess work purchase to fit in.
3. Accessories - are made of cheap plastic. You need to be very gentle with tightening water pipes to the product; I tightened and it broke the cheap plastic connector. None of the local home depot or Lowes has anything similar to fit. I got a connector and gave local plumber to carefully tighter in. It cost me $100 for the plumber to replace this cheap accessory and it looks awkward now as there was no exact match available.
4. Also, please check the pre-requirement. Product order is no skill. get a local plumber and ask him, what will it cost to add additional plumbing and 10 gauge special electrical line with a separate 30 AMP circuit breaker. I had to pull plumbing and new set of electric wires from basement to 2nd floor and it cost be $600 for a electrician and $700 for a plumber (excluding material). I made the mistake of ordering this before checking all the pre-requirements.
5. if you fear closed spaces, don't go for enclosures 36 by 36 by 80 is too small for one person to comfortably bath.
6. they have a you tube video on the assembly. that is a big joke initself. two Chinese guys are assembling this product with a terrible music in the background and their back is mostly facing you..how do you know what they are doing!! for the first time I did not cry.. I was laughing at my ordeal and how I landed myself into this :)

overall.. it was an expensive, annoying and huge frustrating ordeal for me to have this up and running. I made a mistake of only looking at the snapshots of the Ariel bath, without digging into the details.

This review is to help you understand the product in detail for you buy it as none of the big stores stock it for you to see before you purchase. The cheap plastic handles, connectors, shower heads, soap holders etc. annoy me the most, it gives a feeling of taking bath in a  cheap gym.

Now you have it.
2515236
I purchased this faucet in March and, by August, it was leaking in two places. Water was slowly dripping from underneath the handle and it was also dripping from the faucet. This was surprising because we've purchased Kohler products before and never had a problem. I called the company and expected them to be apologetic and accommodating. Instead, I was told by two different customer service representatives that we must have very hard water, which is what caused the problem, so there's nothing they could do. The home where this faucet was installed is in Seattle, which is known for having soft water, so I pushed back.

After several minutes of going around and around, the second representative finally agreed to send me a replacement cartridge. I asked if it would be easy to install and her response was, "It depends on how much plumbing experience you have." When I pay this much money for a new faucet, which was installed by a professional plumber only six months ago, I shouldn't have to replace any part of it after several months of light use. I explained that I was frustrated because I would probably need to hire a plumber again to repair their defective faucet that is still under warranty and she said there was nothing else they could do. This is a direct quote: "If we reimbursed our customers every time they had to hire a plumber for something like this, we would be out of business." She went on to explain in a condescending tone that their company is based in Wisconsin so they can't just send someone out to our home. (Duh! But I thought perhaps they would have contracts with local plumbers or a list of preferred providers or something. Apparently not.)

In the end, she said they would send the replacement valve and include instructions for me to follow so I could install it myself, but when I received the part there were no instructions included in the box. So...now I'm hiring a plumber because I want it done right. Why don't they either 1) sell higher-quality products that they stand behind during the one-year warranty period, if not longer, or 2) adequately support customers who encounter problems with their products? Very disappointing. And only time will tell if their recommended fix actually solves the problem.