The handle will no loner extended. Purchased 90 days ...
931046
The handle will no loner extended. Purchased 90 days ago. Items have to pilled into a few compartments . Very front heavy. Design flaw.
4201722
Zero for 2.  Bought one of these several months ago, and after a couple weeks the handle wouldn't stay down.  So you have to keep pushing it down over and over and MAYBE it will finally catch!  Figured it was just a fluke, but second one did the same thing.  :-(
1462108
I actually like the design of the product but the handle on it broke after two months of use and the seller responded that they couldn't do anything about it as the warranty is only for 30 days. To add more to the story, this is the second one that had the same thing happen! We bought one about a year ago and the same thing happened. I wrote to them and no response. because we liked the design we ordered another figuring the first one was a manufacturing flaw. Now that the second one broke and we received such a poor response from the seller we don't recommend this product OR this seller. Two of these broke after 2 months use - inferior product!
Seller refuses to make it right. They should last longer than 2 months!
4873311
It has been two and half months I purchased Sark NV358 and experience is not good. Getting electric shock from the handle.
4042630
Handle is too short for an average height man.  The quick release mechanism broke internally after a year, so that you can't pop the wheels open by sliding down the foot. I have to manually open the wheels to get the metal foot to come down.  Basically useless now!
812533
After trying several of the plastic versions of this common design and breaking the cranks of them all, I thought this was the solution--old fashioned heavy metal construction.  Alas, within three months, it's consigned to the waste bin along with the others.  The handle is attached by rivet to a pressed steel arm connected to the grating drum.  The point of attachment is the Achilles heel, with the rivet hole gradually enlarging until the handle came off.  Why is this simple tool so hard to manufacture in a durable version?
4130786
You cannot patronize traditional companies like Samsonite.  Their customer service and product guarantees simply lag newer companies with modern customer service and replacement policies.  I had a bag for 4 years, the handle broke and they would not repair it for less than the cost of replacement.  I purchased this Samsonite bag, foolishly not from Amazon, and the handle broke after 4 months.  I had misplaced the sales receipt and they would accept no other proof of purchase, including the manufacturing lot number and a credit card receipt.

A customer must take responsibility for many failures in an item that takes normal abuse like luggage, but a handle should never fail, and Eagle Creek and other modern vendors would never leave a customer on the hook for a plain product fault.
589571
Size is perfect but the handle is already giving trouble going up and down after only 3 months of usage
3294273
Plastic handle broke after only 2 months. Probably used 4 or 5 times max. Handles are completely plastic - not plastic grip over a steel core, just plain old plastic all the way through. Looks like the steel cutter part extends only about 1/2 inch into the handles, maybe less. Ordered May 7, Amazon shows not eligible for refund/replacement after June 9, and handle broke on July 17th. Amazon says I will have to pay return shipping, then receive a pro-rated refund (based on 2 months until breaking??), for a $8.99 item. No thanks, I'll just write it off as another "get what you pay for" learning experience.
1060909
Bado, bado, bado !!!  Handle now leaks after only 20 months and minimal use.  Used ~4-5x during that 20 mon. period to spray a 50/50 solution of bleach  (4 gal in total) in my classic Chapin tank (a 20 yr. old aqua blue colored tank) and despite careful cleaning & flushing with water after each usage this handle now leaks with a constant drip, drip, drip, etc :<(  Handle / trigger assembly is also wabbly and loose --- rivets look rusted & worn.  I've tried cleaning the trigger and inside mechanism, but no go.  Cheap......don't expect a quality product that will last.  My original Chapin handle lasted 18+ years and this product fails after 20 MONTHS.  Don't buy !  Don't buy !  Don't buy !!!
4924824
Handle is coming apart after 2 months. Inside is very sturdy but poor design on the handle. Amazon could not do much for me because this is a third party seller.
1963339
The handle is connected with a piece of flimsy plastic which broke after 9 months of very limited use.  I would not recommend it.
2918755
This product has no warranty or quality control, if you don't find the defect in the first 90 days you are out of luck.  The fit to a standard 2" receiver is poor at best and I was able to use this as an extension even though the hole for the pin is very small.  I found that the extension portion on the top is not level with the rest of the assembly.  When I brought this up to the supplier, Pennsylvania Distributors, they would not help or replace the item as it was over 90 days since I purchased it.  It was very sturdy and in general matched the description but I would not recommend purchasing this due to the lack of workmanship and would not recommend the company I purchased it through, Pennsylvania Distributors if you are expecting someone to help you with any issues.
2202728
Bought less than a year ago and the handle constantly gets loose. I tighten it with a screwdriver every other time using it.
4382847
I've had this carry on roller since end of Feb (bought and shipped by Amazon)or early March and last week the handle broke. I do travel alms or every week and the bag had met my expectations from a form and function standpoint until the handle broke. I even tried to tape it together for the trip I'm on today but to no avail. I. haven't looked yet how to get repair but when you travel every week and your primary bag breaks after just two months it makes it tough to rate it satisfactory because I'm assuming I'll have to ship it somewhere and then what do I travel with. Hopefully someone at Amazon or Tumi is reading this and will help find an immediate solution.
2169524
Purchased Oct 2014- the handle has already come off- $100 bag doesn't last 6 months.  Took it to "Samsonsite Repair Center" (1 hour away).  They claim it is not a defect and want to charge me $40 to fix it.  If you will be using this bag on a regular basis- take a pass- not worth it!
2947949
Rec'd quickly, but when I tried to use it I found that the handle would not extend as advertised.  The "button" either isn't working properly, or its rusted shut on the inside.  Of course, without the handle extending I had no leverage and bending the rebar was much more difficult.  If I had time to send it back and order something else, I definitely would have.  Now I'm stuck with this junk.