Not Much for Customer Support
924115
First I will say that I did not order one because I could not get anyone that knew very much about the product. The person answering the phone said she knew nothing about SUP boards but would have someone contact me about any questions I had. The first time, I received an email with a very short explaination of my concern and when I tried to call again, no one replied to my question by phone or email.
It looks like a nice product but without customer support and no postive reviews to go off of, I went elsewhere with a different brand for the same price and was very satisfied.
2731607
This product has great potential.  But if you are having any issues the customer service is non-existent.  I can't get the internet on it to work even though my internet works for everything else.  I also have an issue that when I hit balls on it and not just swing a club it constantly hits a huge hook shot.  I have tried to get any response from the manufacturer website, but no response on both issues for 8 days.  For $400 and a fancy customer support website you would think they could dedicate a few more resources to ensuring customer satisfaction and less to producing more profits.
306182
was missing items a call to skilz was not helpful. what was there was just as stated. very disappointed in lack of customer support
4326098
The scanner is decent. Support is terrible. I received wrong information and no solution to a software solution. The card with the installation software made my card reader non-functional. I deleted the install software and the card was still unreadable. So, now I don't have install back up software. I wasted 2 hours working on fixes for my card reader. No solution was offered by the vendor. The last communication referred to an answer on another thread, and there was NO other thread. This company's support is basically useless, and I'd urge anyone to purchase a different scanner from anyone else, as the support you will get from this company is NIL.
1925420
It's a great concept, if customer support was responsive.
As of the last two weeks of December, 2001, it is not.
Unable to get through voice-call customer support.
The web site is slow and loops me around endlessly
when I attempt to purchase a subscription.  Too bad.
692776
Archos makes great looking products with a lot of features.  Their big problem is customer support.
From a corporate level they have known bugs that cause the device to reset but they are very slow to fix them.  Since they are a French company they contract out their customer support for the US.  The company they contract to is very slow to respond and typically really doesn't fix the problem.  If you have to send the item in for warranty service expect to wait months for a resolution.  It isn't me that has had these problems, look around the web and the Archos fan forum and you will see that it is typical.  This is too expensive a product to get bad customer service.
4141951
Support is not good, the camera is fine try and get help for a issure, no help support service sucks
1441869
So I had a issue with this product.  I tried to get a replacement of the product as it supposedly had lifetime.  It's been over a week and not any response from max boost. No way to contact the vendor except for an email form.  Be mindful.  When purchase the support is nonexistent.
1424035
Once you figure out problems on your own and can get the devices to work, they aren't so bad.  Their Customer/Technical Support is the worst imaginable however.  They NEVER answer your tickets, and if you call they put you into a call queue so long you can't possibly hold out.

I have been trying to get my service on one device transferred to a new one.  That is something that a customer can't do on their own.  They just won't acknowledge me.

I am grateful I can still function.  If it was something serious, I'd be in a terrible situation.

I don't know how they stay in business.
4516198
In hindsight I would recommend saving your money in favor of a more robust solution, unless you don't need the system to operate reliably remotely.

Also, the customer support people do not seem to return emails.
1723532
I just bought this last week. It arrived Friday evening and didn't work out of the box. It didn't even power on. These things happen, of course, but what I didn't count on is that their phone support is only M-F 9-6pm, and their e-mail support is no better. I'm trying again and hoping to get a good unit, but if just beware this company is not the best at support.
1261328
isn't working and no answer at customer service number
3645329
I've been a satisfied Samsung customer for many years. I've bought numerous video displays, appliances, computer monitors, cell phones, and computer peripherals, but I'm very unhappy with the lack of support for this product. I have an 840 EVO running in a Windows 8.1 laptop. I liked it so much, I bought the 850 for another machine. The latest version of the Samsung Data Migration software hangs for hours and then fails while "Analyzing Source Disk."  The source disk is healthy and less than two years old. That's when I tried to contact support. Unfortunately, Samsung evidently doesn't feel that support for this product should be more than an online FAQ and a manual. There's no interest in helping a customer resolve a glitch with their software. No online chat. No telephone support.

While my experience with Samsung products has been favorable until now, I can't help thinking that Samsung takes its customer's business for granted. They've certainly lost mine.
1749727
I bought this several weeks ago and I haven't devoted as much time as I probably should have but I did a lot at the beginning with hardly any help.  Some of my accounts at two different banks would not show up so I contacted the bank who said it was on Quickens end so I called Quicken on two different occasions and this is not an exaggeration, I was on hold for 45 minutes the first time and over 30 the second time which is complete lack of customer service.  I have more things to do than sit on the phone waiting for someone in India to help me out.  I did get a really nice guy but I could hardly understand him. He helped me out some but said the problem with one issue I had was with the bank.  So I'm stuck with paying $135 for something that is useless to me.  It really looks like it has the potential to be good but I wouldn't waste a dime on this product especially if you need help.
198078
My biggest problem is with the attitude of customer support and supervisors.  They will insist on re-registering your product after you spend 20 minutes answering a computers that states that it does not understand your question and another 15 minutes on hold before a human answers to phone.  I have been a purchaser of Xerox phaser printers for over 20 years and I have watched as the need for customer support has increased (quality has been dropping as they cut corners to save money or to design it to fail) to having a five star support group to one now only concerned with preventing non-registered product from getting service.  No explanation why multiple registrations are needed for one piece of equipment only we need it to proceed. When quizzed as to why, the response was that I was "talking in circles and I was wasting their time" . (Interesting since I bought their product and spent close of an hour of my time waiting on them just to answer the phone with a human) Pathetic!
2787824
Cameras work okay but when I had my WIFI Equipment replaced I had issues following the on-line instructions on how to change the wi-fi the cameras were associated with.  I sent 2 e-mails to support and tried the on line "chat" but never got a response. I am disappointed in the technical support. I guess if you never need any help then the equipment functions fine.  I probably won't purchase another Kidde product based upon their lack of after sale support.
2813083
The Lorex products seem to be decent quality, but their support is so bad that I would not purchase anything they offer again. If it works, and if you can get to working on your own, fine.  If you need help, plan to spend hours on hold if you are even lucky enough to ever get help. They do not answer Technical support tickets, and when you place an order for something with them, there is no telling when they will actually ship it to you.