I bought device from Amazon on 5/22/2016. 2 weeks ...
929559
I bought device from Amazon on 5/22/2016. 2 weeks ago, main button stopped working. i called Samsung, Samsung asked me to send the device for repair, 2 days later i received an email from Samsung and  stated that device cannot be fixed, and they returned it back to me as it is. i called samsung they stated device is beyond repair and sorry.
675788
I ordered this I phone two months back on 27th march 2018 . One week after i started using this I have been struggling with one or another issue . from 2-3 weeks suddenly everything disappears from screen and I don't know what to do . I am not sure what to do , I want to return it back but not getting any option for the same  . I would like to know how can i return this phone and get my money back .
3966785
Received on April 25, 2016.  Worked fine first 3 weeks, then would automatically scroll down to bottom of screen when trying to start up...REALLY AMAZON - 30 day warranty on NEW $100 item...??  Amazon will not be the first place I look for items anymore
3888852
Edit 07-06-15 I did get in contact with the customer service representative, and after roughly another week my request was expedited. I was given a 16gb version and got everything switched over. A month or two in and I dropped the phone, in a protective case and with screen protector, less than a foot onto a catpeted surface. The supposedly Gorilla Glass screen shattered. I still cannot recommend ASUS products, their customer service is a nightmare and their quality control leaves much to be desired.

I've purchased ASUS products in the past and never had them fail on me, so when I purchased a Zenfone 2 I expected that trend to continue. I ordered two phones from Amazon, and while one of the initial purchase worked the other one did not. Whatever, it happens, Amazon sent me another phone and I returned the DOA phone. This one works just fine with no issues, and I didn't think anything of it.

Seven months the phone works just fine, until Monday, March 28th it stops reading the SIM Card. No damage to the phone, no previous indications that there might be a problem, it just stops reading the card in either slot. I test this card in two other phones and it works just fine, so I know the problem isn't with the card itself. I spent the rest of the evening double checking the warranty, the phone came with a 12 month warranty so I should be able to get it fixed or replaced just fine, and I shoot an email to ASUS support to initiate the advanced replacement option. By Wednesday everything is sorted out and I'm told it'll take 7-10 business days. Standard issue, right?

14 days pass, I contact ASUS support again hoping for an update, because at this point I've been two weeks without a phone and I use that for all of my school contacts and teacher information, let alone any social communication and I'm really hurting for a phone. I find out that the phone hasn't even shipped yet, it's still in "testing" although they can't tell me what that means. This is the new phone, the one they are sending me, I have not sent them my broken phone yet as I'm not supposed to until I've received the replacement, so what they're "testing" is beyond me. The representative can tell me that the phone entered "testing" on April 7th, and this generally takes 14 business days to complete, after which it will ship. There is no tracking available for this process. So best case scenario the phone will ship around the 14th of April.

Shipping itself takes, again, 7-10 business days. So best case scenario, as confirmed by the service representative, is that the phone will arrive at the earliest on the 27th. But it might not arrive until May 2nd.

That's 35 days without a phone. That is three times as long as I was originally told. There is no hope to expedite this process. There is nothing I can do but wait. Between work, school, and free time, I cannot go that long without a phone.

I'm disappointed to say that I cannot, under any circumstances, recommend this phone. I cannot recommend ASUS as a company. Since the SIM Card died the rest of the phone has gone downhill as well, the screen becoming less and less responsive, and I have difficulty getting it to charge. This phone has not been damaged or abused in any way beyond daily, normal usage.

Do not buy a Zenfone 2. If you can help it, do not buy from ASUS.
4693292
I bought this from amazon and am using this for now almost 2 weeks. no problems what so ever...
135203
I bougth this device on December 6th, but it worked only 2 months. Now my computer cannot recognize it. The ligth is on but my computer cannot read it.
2232188
I'm DE VENEZUELA PRODUCT ARRIVAL TO MY COUNTRY ON NOVEMBER 17 AND DISPLAY WEEK, NOT WORKED. I WANT PLEASE RETURN MY MONEY, OR REPLACEMENT OF ANOTHER PRODUCT.
3829154
So pissed off right now. I have only had my phone literally 2 months and had to buy a new one today. For the damn price I paid and was told it was new I feel like someone owes me. It's been one thing after another amazon will not get another dime from me.
3945578
I bought another after I tried one for about 1 year....This new  tablet initially worked perfect but after 2 month it didn't charge and it didn't hold the charge that long! It is a pity that I called customer support being Prime member they told me Amazon couldn't take any complains or do any reimbursement about it. I feel scammed!!
15516
I bought his for my husband on May 19. Today is July 6 & I'm looking to replace it due to the charger port cover is already broken!
3339529
I was well aware that the iPad was refurbished.  What I wasn't expecting was that it would stop working 2 weeks after I had received it in the mail. Now I am trying to find somewhere to get it fixed that isn't too expensive.

Thank you,

Whitney Yakumithis
4148598
Not too happy right now.  Lifetime warranty is cool but it is very difficult to submit an RMA.  Buffalo say return it to vendor. Amazon says its beyond 30 days.  I now am pretty much stuck because the tech support guy wants me to sit and watch it until it drops the connection.  I have had good service with Buffalo products in the past, but am very disappointed right now.
2793630
The device filed within 60 days.  Not pleased...
501236
My device stopped working after 8 months. No idea how to contact seller.
4928626
Do not buy your cell phone through Amazon.  It is not worth the wasted time and aggravation.

Two years ago I purchased a T-Mobile Blackberry through Amazon. Everything went smoothly and I am still using that phone. Since my 2-year contract is up this month I decided to purchase the 8900.

I placed an order and almost immediately received an e-mail stating that T-Mobile had declined my purchase. I called T-Mobile and was told that under no circumstances would I have been declined, and that's not even how they operate. I have a perfect 2-year record with them. There's no way they would have declined me. They advised that I contact Amazon.

Amazon gave me a run-around saying that they were merely waiting to hear back from T-Mobile. I found this highly doubtful because my Orders page no longer showed the phone. Still I gave them another day. When I called back to cancel the order, having by that time decided to go with Verizon, they informed me that the order had already been canceled.

Good-bye to T-Mobile and good-bye to Amazon Prime. I honestly don't know if Amazon or T-Mobile is responsible for this mess but I do not appreciate the shabby treatment.
120104
<div id="video-block-R2V7ICZJRFBKUV" class="a-section a-spacing-small a-spacing-top-mini video-block"></div><input type="hidden" name="" value="https://images-na.ssl-images-amazon.com/images/I/B1kzOfyGj-S.mp4" class="video-url"><input type="hidden" name="" value="https://images-na.ssl-images-amazon.com/images/I/71qRAv%2BJIaS.png" class="video-slate-img-url">&nbsp;I bought my phone in December 2016, everything was going great, then, after 6 months, one morning the screen just got crazy, first the left corner wasn't working, and during that day the screen just activated itself, opening apps, my phone looked like it was posessed...I reseted it using the factory default, without results, a technician told me that it was a hardware problem, so I'll have to change the screen (and it's going to be expensive) which is unbelievable for an almost new phone.

I contacted HTC, and they told me that since my phone came from an unauthorized dealer I have lost the warranty, I'm very dissapointed, angry, sad, broken... with this purchase, I lost my money, don't buy the cellphone in this store, don't even buy and HTC.
133553
Loved the device for the 2 months it worked.  When I called for warranty because it was flickering on/off with no movement (all night long), I have to send it back and wait for them to QC it and send it back to me.  I could see that in 6 months, but this is within 90 days.

When it worked, it is a great device so I can recommend it highly if you get one that is not defective.  Unfortunately for me, mine was defective after the Amazon return policy expired.