Good Vacuum when it works, support is very very poor
922099
Had the stick for just over a month and then the vacuum part stopped.  However the carpet brush would work in the carpet mode, just no vacuum.  I followed their stickers, call us.  i did and amazingly got a real person.  The did everything she told me.  No vacuum.  The she told me to take it apart by removing 5 screws.  I should have realized at the time that there was a problem because it has 6 large screws and two small one.  I was to look for a broken or slipping belt.  I should have caught it at the time, because either of those the motor would still run, just no vacuum.  Finally ti got it open (there seems to be nothing on line to help one in this).  The vacuum motor is a direct drive -- no belt.  I will call them back tomorrow and update progress.  Unfortunately I think I know more about their vacuum then they do.
I decided to just take it to their nearest service center which I thought they would have told me in the first place.  Stay tuned
2600051
I purchased this vacuum in November of 2014 from evacuumstore.com.  When it works it is very quiet and does clean my carpets well. However, IT CLOGS with something as simple as a Kleenex, it LOSES SUCTION for no reason, and IT TURNS OFF frequently while I am using it (no, I am not hitting the handle controls). I am rarely able to complete vacuuming my 250 sq feet of carpet space to my satisfaction before something goes wrong. I trusted the Electrolux name but, on the whole, I am very dissatisfied with this product.
4071091
I needed a good handheld vacuum for my stairs and I was happy to see this vacuum offered since it has a turbo brush and I have cats.  I have been so disappointed.  The second time I used it, the brush stopped rotating and, despite cleaning the brush head, it still failed to turn.  I contacted the vendor and they sent me a new vacuum.  I have had the same experience with this one and I am ready to just toss it.  I also noticed the bags are quite small so it is not inexpensive to maintain.
686394
If you need a robotic vacuum for 1, or 2 years depending on your warranty.  This is a great product.  Customer service will eagerly ship you a replacement vacuum ASAP if anything goes wrong during your warranty period.
Why 2 stars?
The reason they replace your vacuum rather than service it during the warranty period.  1) the customer service staff doesn't have a clue, they couldn't help you out of a wet paper sack.  2)  The vacuum fails at a surprisingly high rate, replacement is easier.
Again why 2 stars?
After you're warranty is over.  You're out of luck, if a wheel motor burns out, no vacuum repair store can fix it, there's no official service part to replace it.  You can send it off to a handful of 'online' outlet service stores who will charge you an arm and a leg for it.  It would cost you $1000 to rebuild your Neato from their service parts.  And that doesn't include the $50 to diagnose the issue.
My hope is to affect change with this review.  I don't want to kill their sales, but rather simply improve their end user customer service and post warranty services.
Should anything change about the state of their post warranty support i'll update.

As for the actual vacuum, the suction is great, it found dirt hair we didn't even know we had.  It can be a little finicky sometimes and sometimes seems very confused, but it works 90% of the time exactly the way you expect it to.
2719229
I was only able to vacuum my living room rug four times before this vacuum quit working. I'm so upset that I spent this much money a a vacuum that only lasted about a month.

Update: Called costumer service and apparently there is a hidden filter that clogged with hair. Once I cleaned that out it's working well again.
3552429
This vacuum is great if you only plan to use it for a few days. And Eureka's customer support seems to be as bad as their product... For the first couple weeks it works just fine, very powerful, etc, etc... After about one month using it, the hose fell off the plastic support. Looking inside you can see it's attached with some sort of glue. Anyway, we contacted Eureka and they seemed surprise saying "this never happens" and promised me a replacement within 7-10 days... We didn't get anything so we called back... Now the piece that never falls is backordered! AWESOME! A disposable vacuum cleaner!
569282
I purchased this vacuum in June 2016.  I couldn't use it on my carpets because it got stuck.  I used it on my kitchen floor and it did a decent job.  It will randomly announce "charge complete" even if you haven't used it for a few days and it should be charged.  Now the battery is starting to die and it won't hold a charge for very long.  I tried to find a replacement battery but couldn't.  I contacted the company and they told me I had to send it in for servicing.  I asked them about how much it would cost to repair and they couldn't even give me an estimate.  I think the cost of the repair will cost more than the vacuum.  I should have paid more for a longer lasting cleaner.  If you buy it, only expect it to last about two years.
1495806
I purchased this Eureka model in early 2015, and the truth is I like the vacuum a lot, but though the machine is not that old, Eureka no longer supports the vacuum.  Expendable parts, filters mainly, are unavailable from any source I could find, including Eureka itself.  I spoke with a customer service person this morning who confirmed that replacement parts don't exist, and he couldn't/wouldn't explain why not.  I won't purchase anything Eureka in the future given the company's apparent disregard of those who buy their products.
4776774
I really truly enjoyed using this vaccuum during the first 4 months or so that it worked properly. Although it's really heavy, awkward to turn, very annoying to empty the canister and the hose attachment is annoyingly short, despite all that I did enjoy using it and thought it did a great job cleaning. Until the trouble started....

First the loud screeching noise begins to alert you that something may not be quite right. Then the agitator brush stops. Sometimes it works, sometimes it doesn't, sometimes you have to turn your vac upside down and manually stimulate it to begin rolling again (I'm sure this was a dangerous attempt, I'm not recommending trying that!) Then the brush stops working all together. When the brush isn't working, the vaccuum does not suck up a thing! Not a thing!!!

I took it to the service center twice and it would work again for a couple of weeks and die. Total piece of crap!!! I am now shopping for another vacuum... uggh :(

Don't buy this vacuum unless you enjoy wasting your money!
3559089
I'll admit I loved the machine when I first got it. It really does vacuum and steam clean in one pass, and with lots of hard floors that was my top priority: one pass!

Even brand new it wasn't quite perfect. The vacuum is not great - it sucks from a slot across the front rather than from the bottom, so it misses stuff. It's not capable of picking up dried leaves, for example. The steam cleaning does pretty well, but anything really stuck on (think ice cream dribbles) takes lots of time/work, just like a regular mop.

The water tank is too small to clean our entire house, and it's a pain in the ass to clean out the dirt tank when something sticky gets in there, but overall I liked and used the machine.

Then the vacuum motor developed such a high, loud whine that I could hardly stand to use it, and then only when nobody else was around.

Then the steam stopped working. I called customer service and discovered that my water filter was dried out. (Beads were red/brown instead of green.) It was under warranty so they sent me a new one. Which was also dried out. So they sent me a second new one. Which was also dried out. So then they had me cut the cord off the machine and send it in so they could send me a new machine.* The NEW machine also didn't work. Because the water filter was dried out. So they sent me a new water filter. This one was not dried out. It was green, just like they said it should be. But the machine still didn't work. So now I've cut the cord off of machine #2 and mailed that in, and I'm awaiting the arrival of machine #3. All together it's been 8 months since my first machine stopped working. Swiffer is looking really good to me about now.

*Yes, because the water filter they sent was bad, they sent me a new machine. Not sure if they didn't believe me about the filters, or if they were just trying to keep me from writing this review.
4302151
Great for rugs. It really gets that dog hair out. It is too heavy & awkward to use on bare floors. I feel that in making vacuum that could do everything they created a machine that is too heavy and award.

6 weeks later: I would still love this sweeper if it get not keep keep shutting down and restarting! I have changed filters thinking that was the probably the problem. It wasn't!  Then I called the warranty dept.is Shark. They determined that the handle was faulty. They are sending me a new replacement handle but I HAVE TO PAY shipping of over $20.  As much as I liked it before it started acting up, I probably wouldn't have bought it. If I had known that I would have to buy
3506107
loses vacuum after a time, disappointed, will continue to try
2185378
I purchased a Hoover Air Cordless Wind Tunnel in December of 2015.  It worked very well for a short period of time and then the vacuum cleaner stopped working.  When Hoover was notified they walked me through some trouble shooting and had me take it apart and put it back together.  It worked very well for a short time and again it stopped working.  The vacuum is expensive and does not work. Hoover was contacted again and they offered very little assistance other than driving for over an hour to their closest service center for more repairs and they also informed me that not all of the parts are under warranty.  Did I mention the vacuum is 2 months old?  This has been a very frustrating experience.
4526747
I got the Roomba 560 had it less than a year at first I was impressed going under the beds on the tile how great! Less than a year it quit picking up. I replaced all the brushes. I babied this Roomba. I contacted iRobot after 5 times of them emailing me troubleshooting I was fed up and I had told four others about it. They all got one. By the way they didn't honor tell your friend and save. The same problem with all the other ones. so unless you got 400.00 to throw out. Don't do it. The vacuum doesn't hold up iRobot didn't stand behind the product and customer service was lazy. Really 5 emails of troubleshooting who does that? I wish I could go back in time.
3975707
I had this vacuum for around one year when the part that holds the attachment hose in place broke off.  This means the attachment hose will no longer make an air tight seal and the vacuum lost all suction.  To fix the issue I had to use a bunch of twist ties to semi-permanently affix the attachment hose into it's slot.  It is now extremely difficult for me to use the attachments because I have to remove all the twist ties, then put them all back on when finished with the attachments.

I emailed and called Hoover Support, I requested they send me the small part it to fix the issue myself.  I live in NYC and do not have car.  Taking the vacuum to a service center for repair is not feasible because I would have to rent a car or take a taxi which would cost more money than the part costs.  Hoover support told me there was nothing they could do even though the vacuum is still under warrently.

I have been forced to order the part from vacpartswarehouse.com, which has taken about 6 weeks because the part is on backorder, a good sign that this part breaks ALL THE TIME.  I can only assume 1 year from now the part will break again and I will be in the same situation.  Hoover support is HORRIBLE.

I do not recommend this vacuum unless you never intend to use the attachments
2852460
I love this vacuum and it works very well, cleans pet hair, navigates the rooms easily, gets under furniture and close to edges. The problem is that it is not reliable and after only about 14 months it requires repairs that are difficult to obtain. If I buy another one I might look into an extended warranty. Research a little about what people are saying related to the "error 3000." This is the problem I am having and it is not really possible to fix/diagnose easily. If it were reliable, I would give this unit 5 stars, but kind of pricey for something that only works for 14 months with moderate use and proper care.
1624080
Good vacuum for a year, but two weeks after the one year warranty expired, the roller brush quit working (and yes, the switch was all the way forward)