Re-gifted product and defective
919719
Ordered these from the Today's Deal, but either missed the announcement these were 'open box' items or Amazon just sent me someone's return.  The leather label on the back was not sewn on completely, only 1.5 of the 4 sides were sewn on.  They were obviously a returned item from another customer because the plastic wrap was taped close with packing tape and the jeans were folded differently than from the factory (the size sticker was on the inside and you could see the original folds).  Jeans were again returned to Amazon.  I knew the deal price was too good to be true.
3632050
PLACED TWO IDENTICAL ORDERS FOR $15 GIFT CARD ON THE SAME DAY.  ONE WAS RECEIVED, THE OTHER CAN;T BE FOUND.  PLEASE SEND ANOTHER
3872713
This review is for the "certified" refurbished lift stand mixer.  Actually, that should be "mixers", plural.  I ended up getting two of these, but will not be keeping either of them.

The first unit I ordered looked good and turned on, but that is as far as I got before realizing one of the feet on the bottom of the unit was broken.  These feet are composed of rubber grommets inserted into metal tabs that are welded to the inside of the base.  One foot had a weld that was loose.  Not completely broken off, but it would not have lasted long.  While I did not expect the unit to look brand new (although it actually did), it should be functionally intact and a wobbly base was unacceptable.  As a result, I requested a replacement unit, assuming the quality inspection for this refurbished unit just missed this defect, but that would not be the norm for other "certified" units.

Wrong.

The replacement unit arrived very quickly (before I had even shipped the original unit back).  Unfortunately, this unit was in worse shape than the first one. No manual for the mixer was included in the box (unlike the first unit), the metal bowl had stains inside that looked like it was not washed well before shipment, and there was a scratch in the paint on the base.  The scratched paint was disappointing but expected from a refurbished unit so I didn't let that bother me.  However, what did upset me was when I turned this unit on, it didn't work.  You could hear the motor power on, but the mixer did not move.  After about 5 seconds, the motor sound would stop.  I tried all speeds and got the same result - no movement, just the motor hum for a few seconds, then nothing.

I don't buy a lot of refurbished items, but the ones I have purchased did function just as well as a new unit and were clean when I received them.  This product disappointed me twice with items I believe would have been found if the product had actually been refurbished with any attention or care.  I am very suspect of KitchenAid's certification process for their refurbished goods and I won't be making any additional purchases of their products.
646937
I received a defective good, so I need to change another one or I want to return it.  I hope I can get response soon. Thanks
3987556
I just received the unit sold from Amazon. Appeared to be brand new, but the frother is broken out of the box, and inside of which is still wet.

Be aware that your "new" unit might be used or refurbished, or even worse: defective and repacked. I don't know who did this, Amazon or Delonghi, but just want to say be aware.

I put a note in my return, hope the guy who is going to repack it again will remember the word TRUST.
2146697
when i received my package inside was my amazon gift card in a cute christmas card....also in the package was spray catnip i had ordered...the top was not on the bottle all the way so the christmas card was ruined and the catnip spray bottle was empty!!!  i am not sure how but hopefully i will be reimbursed (or the spray replaced)....this is the first time i have really had a problem and am not happy...
1537377
Not working properly after a week time. And i received the open box.
1965098
The product was damaged when received. Working with manufacture to replace the product. Like the product it was a gift that was not able to give to the special person I bought it for. Time will tell if it turns out to be a good situation or not.
772345
This item was intended to be used as a gift, unfortunately I had to deal with the embarrassment of having the gift returned to be because it did not work.
968666
manufacturers do not guarantee the correct operation of the quality control are not the product that I received is damaged
1714057
This product was purchased as a Christmas gift and has broken already after very limited use.  How do I return it?
4705961
I don't want a refund, I want a new plantronics m165 to be issued to me. I can return the defective product once the new one is issued to me.
2422368
Bought as gift - was just told it does not work - am not able to return.  Now not sure how to get it fixed.
4606411
Item quit taking a charge 2 months after giving as a gift and now product is not eligible for a return !
1691416
I can not bare the product. The delivered one is totally  different from the one I order! My friend helped receive this one in States but she has to catch up airplane on Saturday, so I can not have this gift. Fraustruted by this.
2106537
I bought this as a Christmas gift for my husband, but it is defective and when I clicked to replace it, it shows that I cannot return it.  That is a complete waste of my money.
4753829
Don't buy this product. I want to gift to my mom and shipped it to her without opening the packing. Later when my mom tried, it was not working at all when it is removed from charging. I thought it was new but I got refurbished product. I am going to return it.