Customer service is really really bad
932106
I value ViewSonic brand so I bought one VA721 from Office Depot during Thanksgiving time last year. Unfortunately either the backlight or one of the RGB color was broken in about 1.5 months so that the screen looks very weird. I am an engineer and I understand this will happen sometimes. I called the customer service. I told them that I understand this and just want to get this fixed and I got Advanced Replacement permit to replace the broken one. The representative said I should receive the replacement in about 3 days. This is all good.

So I waited for about a week, but I did not receive the replacement. I called again. The representative said they are still trying to allocate one unit for me (I thought ViewSonic make LCD monitor, am I right?) and should be available in next several days. So I waited another week and but I did not receive it. I called third time and I was promised to have one tomorrow. OK, I can live with that. However, I did not have my unit in 3 days not even a confirmation email. So I called again. By now I was really upset so I requested to talk to the manager. The representative told me the manager's name is John, but the manager said his name is Mike (a fake one?! whatever). The manager did not have any patience to listen to me but promise me to ship one unit for me by next Monday. Ok, whatelse can I do other than taking their words?

Eventually I got my unit in about a month after I first called. Guess what I got? A LCD monitor made in May 2004 with scratch everywhere around the body of the monitor and even had greese on the power cord. My VA721 was made in August 2005 and it's almost brand new. So I called again and got another Advanced Replacement permit. Now it is about another month and I haven't heard anything from them and haven't got anything either. I am tired of calling them. I will see how long I will have my second replacement back and I will keep you guys posted.

I will never buy ViewSonic products again and I will tell my friend so too.
3612954
It doesn't work on my computer and I can't find away to resolve the problem so I'm canceling my subscriptions if I can. I will tear up my store card. They seem to make it hard to get a hold of them. Maybe afraid of losing a customer or here anything negative. Too bad. Give me a phone number I can call. I'm sure it's hidden somewhere. But I'm so angry I can't spend all my time looking for it. It should be one of the first things you see. I see they also tried to charge me for something I didn't order. Luckily they weren't able to get the payment to go through.
2964681
unite came and was installed by an electrician. Some of the cameras work but one does not. Product was suppose to have a hard drive it does not. I need to return but I will have to pay the electrician to remove the cameras. Not sure at this point how much cash I will be out for the installation. Really bad customer support. VERY VERY unhappy!!!
3213658
I purchased this dispenser from amazon and received it quickly. Upon setup it appeared to be malfunctioning , (would not dispense with hand under unit) a call to customer service quickly determined the unit was defective , they offered to replace it with a repaired unit. Keep in mind i had just purchased this unit brand new. Simplehuman sent me a UPS return label. i packed up the dispenser and gave it to the UPS driver that delivers to my workplace.

Simplehuman is 45 minutes away from me. A week went past and i heard nothing. After several unanswered emails to customer service , I called and was told that UPS shows no movement on the package and to wait a little more. I called back and spoke with the CS supervisor named Arnold. He told me that UPS shows no activity and he cannot help me. I need to hunt down the UPS driver and ask him why they have not received this package. (this is just silly). He basically said its my responsibility to ensure they receive the item. Keep in mind that I am using their supplied return materials.

A voice mail left for Frank Yang (CEO) resulted in a prompt return call from Sammy , the e-commerce manager. She basically implied that i never sent it back and i am trying to get a free product.
going so far to say that " if she took my word for it , we would be out of business" She flat out told me she would not help and there is nothing she will do besides possibly offer a discount on another purchase.

This is the absolute worst customer service. Whats really bad is the way upper management handled the situation.

I cannot speak for the product as it never worked , but i will never give a penny to this company after the treatment i received from the bottom to upper management.
313913
I bought a Magic Jack a few years ago and after a year let the service lapse.  I still have the device which has to be plugged into a high speed internet connection all the time to work.  About 6 weeks ago I wanted to re-instate the service as I am going to Europe and wanted a phone to call the states.  I was told my account was UNDER REVIEW.  6 weeks later it is still under review.  Customer Service is a joke with this company.  You can chat with someone who knows nothing, has no access to "my account" and advises me to wait.  6 WEEKS?  I would never buy this product again.  Please read other reviews that discuss the incredibly poor customer service. Anyone with a good rating has not had to deal with them.  Terrible.  If I could give zero stars I would.
887213
The Call Blocker works as advertised.  and it's easy to install.  The customer service is the absolute worse I have ever experienced in my many decades of computer experience.  It's like the company only has a part-time customer service rep.  So if service is important to you, take this company off of your list.  It really sucks - BIG TIME.
277236
I liked Fotodiox products becuase of their reasonalble price but I think I never going to use their product again. Their customers service is horrible. One of staff response extremely rude manner and I just cannot believe how can she became a employee. They accepted the order but replied no stock available and I am waiting for ETD information almost a month. No one is giving me an idea when I may receive the iem. I sent inquiry emails every week and but they just ignore my request. Worst customers service ever.
4012079
Warning do not buy,customer service will not answer phone
3481237
I got Nettalk service in late February and until today this has worked not more than 3 months altogether and at the time of this writing, I am out of phone for 3rd time. Customer Service is horrible. There are hours and hours of wait. One day I waited from 1pm until 5pm but nobody turned up. Opening online ticket doesn't help either. At the time of this writing, my phone is out of service for 1.5 months. I can't make outgoing call. I opened two ticket in last 1.5 months with high priority but somebody from tech support email once or twice in 2 weeks and sends some suggestion to fix rather calling and addressing the issue. I am

All future prospective customers, I would suggest to go to other voips but not Nettalk. This will waste you precious money and most precious time and definitely your blood pressure will go high when you will experience issue.
1548837
The customer service of Showerdoor Direct is sorely lacking.  I purchased this faucet in January 2014 for $194.  Three weeks later and no package I tried contacting them.  Their 1-800 number goes in circles and hangs up on you.  I involved amazon and they finally responded letting me know the item was out of stock and won't be available to April 4.  But they can refund my money.  I wanted the faucet so I decided to wait.  April 4th comes and goes no faucet and no contact from them.  I contact them again through Amazon and they said it is still out of stock for another 2 weeks (but again they can refund my money).  The faucet show as "in stock" on Amazon for the new low low price of $320..imagine that.  I believe they were trying to frustrate me into canceling my order so I would be forced to order it for this higher price.  I never got my faucet.  I have reported their deceitful tactics to Amazon.  I would highly advise avoiding this dishonest company.
1053162
Customer service stinks!  Stay clear of this & buy a different brand.
2746491
I tryed to cancel my order 5 mins after ordering and they still sent it to me. I would ship it back but they want to charge half the price of them so it's not even worth it. They will just sit in my garage and rust out now I needed 2-1/2" wide ones. Just bad customer service
554069
This is the worst warranty service I have ever purchased. They promote a 5 day turnaround on most items, which is fine and understandable; however, they DO NOT update you if there is going to be a delay and you have to sit for hours to get an update from the customer service reps. Every single time I called it was a different story as to why they were unable to give me an update - repair center unresponsive, we will update you in 24 hours as we cannot access the system, or you will have an email update within 5 business hours. They did refund the plan amount, but ONLY if you read the fine print of the contract and ask them to - otherwise, you lose. It has been over two weeks now and I just called again, told there was a delay in the part, but they could give me an ETA on Monday if I call back and sit on hold for another hour to get it. HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!
1214008
Customer service it is useless!  I contact them asking for help to resset my password!  That was almost 5 days ago and nobody seems like it is able to help me!  The thing is if for some reason you log out of the application on your phone and you forget it, there is no way the foobot can give you any imformation at all!  I know I can create a new account and set up the foobot as a new but all the information there will be gone!  Customer service needs a lot of improvement! It was almost $200 gadget to have is just sitting on my bookshield!
3172290
Very cheap product.. and very bad Customer service
3115628
The Misty Mate product is fine.  The customer service department SUCKS!  I received my 2nd set with 2 cracked mist nozzles.  I didn't realize this until I had installed the 2nd set when they began to run water instead of mist.  Since I had already installed them I decided I would use their customer service department instead of returning them, after all they have a 4 year warranty. BIG MISTAKE!!! I have tried now for over 2 weeks to get a response back from them.  I have called and used their website "contact us and we will get back to you in 48 hrs."  No one has called or contacted!!! Don't believe me... try their number and listen to all the recordings, I have tried all of their departments, no response...1-800-233-6478. I am pretty sure the 4 year warranty is a joke too if you can't get them to even contact you after only 2 weeks! If you get a good set your okay...if you get a faulty set and need customer service you are SCREWED!
496695
The product is not the problem, I'd give it 5 stars....but the customer service is TERRIBLE!!!  I pack my clothes and my kids clothes in one big suitcase so having the cubes really helps me to stay organized and keeps our items separate.  I have 4 sets of these cubes. But one bag in a set was defective so I just wanted a replacement for the one cube in the set.....all hell broke lose.  After multiple emails from their help department, warranty department and customer service where I was continually asked to provide the same information OVER and OVER and OVER -- just dumb.  I took pictures, gave my address, gave the PO number, etc. It was like, are you intentionally trying to make this difficult. That headache makes this a sure fire reject in the future. Others can provide a similar quality product with better customer service.