Excellent customer support
924416
Just what I was looking for, and excellent customer support from Encore, I set the watch wrongly the first time and they really help me reset it, the app have almost no instructions and make it a little bit complicated to delete an ID watch once is register... finally is working properly, no big issues with the GPS, is not 100% accurate but works perfect for us.
209560
I was not initially thrilled with the product and had some issues initially. Their marvelous support team reached out and they were able to rectify the problem. A+ for customer service.
2029277
Great product and excellent customer service.
1853000
Works as advertised, and incredible customer support to address any glitches. The customer support may be the best I have experienced for any product.
2912552
When I received the package, one of the lightbulb didn't work.  So I email the support.  (I came with business card with email address for support). I got reply back next day.  Replacement bulb came 3 days later. Excellent customer support. Good product for its price!
693053
GREAT customer support staff. I had all kinds of trouble getting local and remote access. The first 2 phone calls did not go well, but that was my fault. The third phone call I got Richard and he as amazing. It took awhile, but he figured out the problem and got me up and running. Xfinity could take lesson from Amfrest
2508536
First one was malfunctioning, Windows 10 picked up on this and gave me an error on it. So it did not work.

Contacted Avantree support, and let me tell you, these guys stand by their products and are a great team of support. They stuck by me until there was a solution. Their email response team was fast, sometimes in the same day.
They didn't give up. Everyone was nice. They returned my phone call's.
For the reason of such great support, I would purchase other items from them in the future.

In the end, they sent me a knew adapter and it worked the very first time I plugged it in. Drivers installed right away and that was that, it worked.
So the first one was a defect. And that happens.
The Avantree crew took care of me and made things right.

Thanks Avantree
2558592
What a surprise!  you really don't expect excellent customer service from device manufacturers these days.  This Edimax adapter is a great value.  There was a driver conflict with Win8.1 and I contacted support, and to my pleasant surprise, the response was immediate, and from a human being (Judy Chang) who actually truly cared about the issue and followed up with me proactively and personally.  Some of the best customer service I've had in a long time - from any company.  So 5-stars.

I will actually seek out Edimax products now, because the customer service is so good, I am sure if I ever have a problem with an Edimax product they will take care of me.
4827989
Everything was as expected and customer support was very helpful.
3420713
Excellent customer service could not have asked for a better product nor support highly recommend them
4553959
Bought two for tradeshow displays. Controls are intuitive. Had trouble converting a video file using the instructions provided on the NIX website so I contacted customer service for support and received EXCELLENT customer service. One rep was in contact with me for as long as it took to make sure the files I needed were converted properly. KUDOS for excellent customer service.
3740857
Good product and excellent customer service. They back their product with very quick support. Will buy again.
999519
Excellent customer service provided by Nancy Shop when my originally purchased item, which was exactly what I wanted, suddenly stopped working after nearly a year. I informed Nancy Shop of my issue and received a prompt reply which was not only courteous, but also responsive to my request for a replacement, which was also promptly sent to me. How refreshing to have a "complaint" turn into a pleasant experience. Thank you Nancy Shop for training your customer service representatives on "how keep a customer".
4441236
I spoke to customer service reps twice, and the service they provided was excellent.  Once I had a question, the second time they were clarifying my request.  They wanted to ensure I received exactly what I wanted, and provided suggestions.  I am extremely pleased with this product and the company.
4630684
After posting a concern about the braids coming loose and not even complaining, just warning others to be careful,  was contacted by customer service and throughly taken care beyond any expectations.  The cables work excellent and customer support is superb! Highly recommended.  Upgraded from 4 to 5 stars just for support alone!
1002716
Excellent product, helpful tech support, would do business with anytime.
446206
I am very happy with this scanner and the support that I have received from this company. I recently had to switch computers and was having a hard time getting it set up on my new computer. I contacted live support and Audie Z. came to my rescue. After a month of frustration of trying to figure it out myself, it was up in running in no time. This was my second call to them in one day and both times, their support staff was amazing!!