newly edited DIFFICULT TECH SUPPORT: FINALLY GOT RESPONSE  AFTER DAYS OF ATTEMPTS +NEW PROBLEM
936217
Update: on the date that I first posted this (1/12/16), I did receive a call from someone in the company. She helped me diagnose the problem, sent an email as promised, and also arranged for a tech support person to call us at 5pm the same day. Tech support was wonderful and walked my son through fixing the error quickly.

NOW: we're past the 0031 error, got the filament to load into the extruder, but nothing prints correctly. Please see the attached photos. We are submitting a new ticket for this online tonight, and we'll see how it goes.
______________________________
My son and I have been calling for 10 days to attempt to resolve an out-of-the-box issue with the printer we bought. The customer support is TERRIBLE. Here is what we have learned: (1) if you call during support hours, it is unlikely that someone will answer the phone; (2) if you leave a message in one of the two boxes you a randomly sent to after pressing *, no one will call you back; (3) if you talk to the lovely woman who is kind but very difficult to understand, promised emails and/or tickets will NOT follow; (4) if you ask to speak to a supervisor, he is in a meeting--and if you call back to try to catch him not in a meeting and insist that he call you back, he will not do so at the time you were told to expect his call (nor will he call at any other time).

We have created a login for their site, watched the tickets list, and NO TICKET has even been created after 10 days of attempts...

This printer could be magnificent, but the technical support is so absurd that we may never know. The current issue might even be very simple, but the technical support is so absurd that we may never know. For beginners in particular, this seems like a dead-end if yours happens to not work immediately. I called again during posted support hours 20 minutes ago and--yet again--no one answered the phone. I left *another* message. I have NEVER experienced tech support this inept or inconsiderate.
105841
Prograam has its problems -Have had almost a Month and yesterday Dec 11 was first day of sucess.

Sent e mail to Cust service a week ago -never got an answer-
Sent another yesterday.

HAVE NO PHONE NUMBER, EBFORE I GET AN ANSWER - MY FREE PERIOD TO GET HELP WILL PROBABLY EXPIRE.

NO INSTRUCTIONS, ESCEPT ON DISK THAT i MUST KEEP ON DESK.
265012
Updated: Nov 22:

Turned out that the Intuit servers thought I had an older version of the product, and so refused to let me complete the online registration process. After some excellent diligent followup by Intuit support (thanks, Staci and Justin) the software is now fully functional. I have updated the rating to reflect this. What bothered me most was the lack of useful information provided by the software when it encountered this error.

So far so good.

##########################

I was impressed with how smooth the install went, until I got to the registration process.

This required a phone call to Intuit's mothership to retrieve a validation code.

Unfortunately, my attempts at reaching a human were stymied by a voice message that stated the offices are currently closed - even though I was calling them during what their message states are their working hours (Mon to Sun 5am to 6pm PST.)

Very disappointed by this lack of customer focus.

As an added frustration - the Register Quickbooks option under the Help menu, will not let me submit the final registration form. Clicks on the Next button are simply ignored.

I'll update the rating once I get through - but this is not a great start.

~A_E~
290023
I give up. Crashes are normal. I have literally never programmed a service - in two years - without at least one crash. And I am working with a computer supplied by them!

Many other quirky problems are very frustrating.

Tech support is helpful, but they have a bad product to work with, so ultimately their answers are not good.

Today the product simply wouldn't even load leaving us with nothing.

Goodbye.
4955232
After spending a full day installing and troubleshooting, support said it had a bad circuit board and they would email further instructions. This was 3 days ago. Nothing has arrived via email. I will contact them again, but I will not buy another product from when it's d.o.a. out of box and sub standard support.
2569630
Couldn't make it work as advertised. Tech support is worthless, not in the U.S.
2714004
Technical support is good but it is not very user friendly.
4220720
My unit required new software to work (1/2 a day on the phone). The instruction/manual are very difficult to understand and the descriptions and picture don't match what you see.  The 8 TB unit ranges from okay (speed similar to a portable hard drive) to exceptionally slow.  And, after 30 days NO HELP.  Online help repeats manual.  Everything submitted online is jammed up by their "I'm not a robot" captua.
Can you tell I'm frustrated and unhappy?
2592231
Not very easy to get it running, to this day we are still having problems and it's been weeks now
2945901
This may be a fine smoker, I don't know yet, but heaven help you IF YOU NEED TECH SUPPORT. I did, and had to hold over 1 hour the first time, and an hour the second time, before the tech came online and hung up. Third call, third one hour wait, another disconnect. After the seventh or eighth time you hear the recording about their "world class customer service," it feels like a slap in the face. And don't think of calling over your lunch hour--they must take lunch en masse, because nothing happens in the queue until after one o'clock! When you do get a tech, they lack expertise, so...
Management seems to be in denial about the problem. They actually seem to believe their recording, but simply saying it doesn't make it so, and apologies claiming "it is a peak time for us" ring hollow--it is always a peak time for them and they don't do anything about it except apologize and give lip service.
Most importantly, my issue was not resolved on the first (marathon) call, and the company did not do what it said it would, so if you get a good unit of the box, you're probably ok, but if you have a problem, as I did, it may take you, too, many weeks to enjoy a properly working unit.
3288016
The camera works beautifully and is easy to set up and use.  Five star except for the difficulty I am having with Sony Tech Support.  I have not been able to use the Movie Maker software successfully.  The software hangs up every time I try to save a video.  I attempted an on-line chat about my problem, because I have found that this technique avoids any language (accent) barriers.  Unfortunately the on-line chat support team could not resolve my problem, and I was told to call Sony Support.  I couldn't understand the HEAVILY ACCENTED English that the support person spoke.  So my problem remains unresolved.
4256151
a challenge to program and to get it to actually turn on!
4262275
The initial printer had to be returned as in setup it would not recognize properly installed cartridges. Tech support said the printer was defective. The replacement was not defective but it took over 8 hours and at least 5 calls to the very polite outsourced HP tech people to get the wireless aspects to work on this printer with my router, HP Touchsmart Desktop, and HP Pavillion 9500t notebook. THe techies were extremely courteous and patient and tacitly admitted the issues that arise with this printer and Windows Vista OS. HP said they would replace the defective unit with a refurbished printer. I refused to accept a refurb and Amazon sent a new one to replace the defective unit. In summary, if you have the 8+ hours to waste on the phone to get proper setup, buy the unit. However, caveat emptor regarding the software problems.<a data-hook="product-link-linked" class="a-link-normal" href="/HP-Photosmart-Premium-Fax-All-in-One-Inkjet-Printer/dp/B001PO6JLO/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">HP Photosmart Premium Fax All-in-One Inkjet Printer</a>&nbsp;As an addendum to this review, I have now spent another 8+ hours with the outsourced techies and the 6 who have worked on the connectivity problems have been unable to solve the issue in spite of many software downloads, un-installs, and re-installs. They often blame the Norton firewall but even when they disable that setting they are unable to resolve the problem of a wireless printer not performing wirelessly. They refer to the problem as being critical! Perhaps HP should advertise that the wireless function seldomly works and often crashes. Do not buy or even accept this product as a gift.
1735598
Finally got it to work after several days.  Either I'm slow on the uptake, or the instructions are a bit convoluted.
158598
code won't work, through any means or online forum recommendation.  Too much time spent trying to get the thing to work
2196593
This programmer locks up constantly and will not record any data. When I put it into scan tool mod it locks up every time. No amount of updating will help. As for customer assistance that awful too. I spoke to Mike Mendiburo at Dioblo and at first he is very helpful and tells me he wants me to hook up the programmer and perform a reset and that I must leave it hooked to my computer and turned on until he gives me a code but when I do as he says then he will not get back to me with the code, I guess he has better things to do than help a customer that spent $400 on a programmer that doesn't work.
337447
Not sure if the problem is on my end or if this is not working right.  Tech support sucks.  Took a couple of days to get a reply that told me nothing of value.  I ended up putting it back in the box and bought a new wireless printer that all my computers can now use.

Money wasted, there are better solutions.