It was scratched and dirty. I paid for a new one and it ...
937064
I got this and it has been used.  It was scratched and dirty.  I paid for a new one and it looks like I got a used one.
2702232
It was scratched and the opening for the usb charging port wasn't far back enough for charger to attach correctly to charge.
4939584
I just received mine and it looks totally used. It is so scratched up. I am sending this one back for a replacement!
1427229
The display on the keyboard has multiple scratches and gouges. This keyboard was supposed to be new.  I guess I got somebody's returned and refurbished unit
589173
It came with a BIG SCRATCH on it.  I guess I would like to put my own SCRATCHES on after it was used several times.  I'm recovering  from surgery or I would mail it back.
4237101
I was so excited to get my new waffle maker, but once I opened it it was scratched up and looked to be used.
1684165
Bought this new and clearly it is NOT new.. very dirty and I am not satisfied at all!
2609838
It came to us dirty and beat up...they said it was in "good", like new condition....but it was NOT at all!
3301840
It is dirty and damaged and looks like second-handed.
It cannot be used because the USB plug is damaged.
It is a rubbish.
3156595
My personal opinion is that it looked like a refurbished one.
Because it had some dirty spots and small scratches in the sealed box.
It looked like they repacked it again with dirty hands and attached labels.

Just let me know if I don't exactly understand the process of packing the new product.
3223765
Knew it was a referb but when I received it it was really dirty and stains all over it.  gross
2839007
I am going to return this and see if the replacement is better, but the first cover that I received is so scratched and worn on the outside that I can barely read through it!
4700242
Came with a big scratch on a side, and it seems to be dirty even though I cleaned several times...
3620834
It came very smudged and scratched and looked like it had been already used for a long time by someone else.  There were even fingerprint smudges on it and some of the plastic seems like it was worn away.
1259200
It's not new! I can tell that someone  used it since the surface of the product is soooo dirty. Maybe they are not happy with it and returned it, then it finally came to me. Plus, the buttons don't respond sometimes, either.
4613379
Was very dirty and scratched up. Much worse condition than the listing led me to believe
877474
Was scratched up when received it, and ended up returning it the next day. Scared to order a new one now.