Unbelievable Customer/Warranty Support!
933043
I had initially ordered 18 5W bulbs. 2 of those bulbs went bad and when inquiring for a replacement I was told they no longer stock or produce the 5W bulbs but could send me a 7W equivalent. I told them this was an issue as my fixture would not look uniformed if brighter bulbs were used. To my surprise, the representative then insisted they replace all 18 bulbs with the 7W to ensure my fixture would be perfectly uniform again. The replacement bulbs arrived within a few days and I could not be happier. This really is a great company that completely stands by their products 100%. I will always return to Hyperikon for my lighting needs. Highly recommended!
3621231
I bought this printer about three months ago. It was advertised as being very easy to use, very easy to set up, and very consumer-friendly - essentially tinker-free. That could not have been further from the truth, and to boot, M3D's customer support is pitiful, at best.

While M3D advertises that their software is compatible with both PC and Mac, what they fail to openly disclose is that a secondary program must be installed in order to use the software on a Mac. I managed to resolve that issue (without help from their customer support department), and off I went.

My first print was a success. The temperature was spot-on, and the print turned out quite nicely. I can't say the same, however, for the following 30-40 print attempts (yes, that's right - thirty to forty attempts). Beginning with my second print, I noticed that there was some shifting with the prints (for those of you unfamiliar with 3D printing - shifting occurs when something triggers the extruder to completely shift the entire print past a certain point. It could be to the left, to the right, etc., but when it happens, your print is essentially ruined and therefore useless.) I hopped onto M3D's support forum and found that many users were experiencing the same issue. Not only that, they had been told that M3D was not only aware of the issue, but that they acknowledged that their firmware was causing the problem. Having seen that, I immediately emailed M3D.

It took about two to three days for M3D to reply to my initial inquiry (after their immediate canned response acknowledging receipt of my email). They offered a troubleshooting tip, which I immediately performed and responded with my findings. Then the waiting game began. I waited another several days, no answer from M3D. On about the fifth day, I emailed them again - no reply. Day seven - another email, no reply. Finally on about the tenth day and four to five emails later, I called M3D. I immediately identified myself by name and advised that I had sent several emails without a reply. M3D went silent as they checked for my emails, then began apologizing profusely. They claimed that they were having trouble with their email servers, blah blah blah. They offered to replace my printer, along with a complimentary roll of their filament (mind you, I had wasted probably six times the amount of filament that they offered, but it was still a nice gesture). I received my replacement printer about a week later, plugged it in, and lo and behold - SHIFTING AGAIN. I picked up the phone again, identified myself, and insisted on speaking with customer support. The girl who answered the  phone told me that she couldn't transfer me, because it wouldn't be fair to the other customers who are waiting for a response from customer support. I hung up and kicked off yet another email to customer support. I waited several days, and once again, finally got a reply with some troubleshooting tips. I updated firmware (which made the problem worse) and followed their tips, and the problem still persists.

I've been going through this cycle for three months now. My warranty has now lapsed, and I've wasted hundreds of dollars on filament on failed prints. M3D has not resolved the problem, and I doubt that I will get a reply to my latest emails, which will ultimately result in a call to the Better Business Bureau.

Do not waste your money. If you want a starter printer, there are better ones out there. Trust me.
4977354
This purchase started with world class customer service.  I've had an X12B in service for 3+ years and the unit started blinking NIX.  I submitted a web support case and had a call back within the hour!  They took me through several troubleshooting steps and finally offered to send me a new power supply to help diagnose the problem - on a frame that was 2 + years out of warranty.  I was so impressed that I ordered this 15" frame, which Amazon delivered the next day.  Setup was a breeze and the picture quality is stunning.

The rest of the story... I received a replacement power supply in the mail this afternoon.  It resolved the issue with my old frame.  So I am keeping the new one and will pass along the old unit to one of my daughters.  NIX support drove this sale.  Thank you and stay the course.
3497597
When we were having problems with our Kindle Fire charging and holding a charge, I contacted Amazon customer service.  I had purchased the 2 year extended warranty,however, the Kindle was still just inside of the end of the manufacturer's warranty.  I called the customer service number on a Wednesday after work and we had a replacement Kindle Fire by Friday afternoon.  Not only do we love our Kindles ( we have the Kindle keyboard, too), but your customer service is outstanding.  Thank you so much!!  It is not always a pleasant experience trying to handle a warranty issue over the phone.  This is our 3rd family Kindle.  I posted on my Facebook page about my experience and a friend was having the same types of issues.  Although they did not purchase any extended warranty and were out of the 1 year manufacturer's warranty, you replaced her unit with a Kindle reader (I believe the keyboard model).  Way to go Amazon.  A lot of companies would have said "Sorry about your luck."  You guys ROCK and I encourage anyone who asks about e-readers/tablets to look at the Kindles.  Thanks again!!
3218420
Overall, I was pleased with the product until it just stopped working.  The fine folks at iRiver have informed me that since I don't have my original receipt (it was a gift) and any valid proof of purchase they couldn't help me even though it was still under warranty.  To add insult to injury, when I complained they were not standing behind their product, they informed me that they would stand behind their product and service the product past the warranty date "IF" I had proof of purchase. They claimed legal compliance prevents them from helping me.  It's amazing they can bend the warranty rule but not the proof of purchase rule.  My proof is I have the player in the original packaging.  Buyer beware....
963325
I have used ooma for about 3 months and I am completely satisfied with the product. I haven't had any problem with it so far and the sound quality for US, Canada and some other countries I used is great and super clear. Installation is just very easy I take the phone with myself when I travel! I haven't called customer service since there was no need. I also confirm all the positive reviews I've read on Amazon so far about the service and the quality of the product.

Update after more than 1 year usage: I have been using Ooma since last June-July and so far I am satisfied. There had been no outage. The sound quality is great and haven't paid any fees for the service except for the equipment. I had contact with the customer service once which I needed to change the phone number since I moved to a different state and received courteous and prompt service!

Update after 2 years: It stopped working! I contacted supported several times. The issue was escalated to 2nd/3rd level support. They said if the device was under warranty they would have replaced it. They tried several time to flash the device remotely to no avail. The light pattern on the device is so weired. The support did not even know this pattern exists. All the lights are flashing all time. tried to hard reset the device and also tried to connect to laptop to get to the internal setup page of the device. None of them worked.

I thought it would work for 3 years at least. I am not sure if I want to buy it again. I may try magic jack this time.
3183599
I'll start by agreeing with the previous reviews about having to thoroughly rinse before putting the dishes into the washer. Once that is done a liquid detergent with rinse aid is mandatory but still have to add borax to prevent spots etc. The washer is quiet and looks pretty is about the most positive thing I can say. I still would have been sorta happy with my purchase if the customer support were responsive or respective of the warranty. I spent more than 4 hours (got cut off etc.) with customer service and tech support, for them to tell me I have to pay $180 flat rate fee just to get a tech to show up. Even more for him to order the warranty part($45) that he's going to charge more to install, and won't order unless he installs, it makes the warranty a joke. I accept that labor is only covered for the first year but when their own tech support diagnosed the display being bad they should just send the part for me to replace. I install and repair A/C units (informed them of this) and up until now LG mini split air conditioners, and have never had to jump through so many hoops just to be let down. I've haven't had any issue getting warranty parts after diagnosing with tech support for any other manufacturer.  Maybe this is the wave of the future, but I'll never buy or sell/recommend LG to another customer again. I don't feel LG makes bad products I just wouldn't want anyone to go through the warranty experience I have.
4837101
After having multiple problems with the graphics card driver causing BSOD, I finally worked up the courage to contact their customer service, even though their times can be a little difficult to match with any workers schedule, they go above and beyond to make sure you are taken care of! After talking to Sam and Adam from CybertronPC, they wanted to completely rebuild my computer for me and replaced the 400W PSU to a 600W and upgraded my graphics card for my inconvenience. They were constantly updating me with the process and what was going on, on their side! After a couple of days waiting they shipped the new PC CUSTOM BUILT FOR ME OVERNIGHT! I received it the next day and everything is working perfectly! Now I know I have only had the new PC for just a couple of days, I am confident enough to know that is a problem DOES present itself, I can trust that I am in good hands!

Their customer support is more than enough to purchase from them again and I can now say that I would definitely recommend them to any of my friends! If you are looking for an awesome custom built computer from a USA based company... LOOK NO FURTHER!!!

THANK YOU CYBERTRONPC, and a special thanks to Adam!
1998980
I don't usually write reviews, and I usually hate people's angry reviews. This isn't one.

I got this state of the art keyboard about a year and a half ago, and I love every second using it... when it worked (or should I say, "when *they* worked").
A little bit of a back story, I'm a programmer and I use this keyboard for work. So if you're looking for their synapse driver's review, you won't get it here. I don't use any drivers.

Saving the best for last, I'll start with the reason why I decided to write this review.
As some other customers have mentioned, these keyboards break. In my case, it happened twice.

First time was around 5 months after I got it. Since I type for a living, it became very annoying really fast when the C-key decided to stop responding one day.
I contacted Razer Customer Support right away, and they were great about responding to you within 24 hours, when they're just guiding you through the troubleshooting steps. When it comes to issuing you an RMA, however, it took them several days to get it to me (with several reminder emails from my end). I sent the keyboard back right away, and a few later, there comes my new shiny keyboard! Joyful day!

The second time happens a few days ago, which was less than a year after I got my replacement keyboard. This time the keyboard went on a seizure, and wouldn't send any signals to my machine!
Again, I contacted Razer Customer Support, and again, they responded within 24 hours. Of course, they, again, told me to go through the troubleshooting steps. This time, however, they couldn't issue me an RMA, because it has been more than a year since my original purchase. So.. no new shiny keyboard for me this time.

So, the reason why I decided to write this review a year and a half after my purchase, was because when I decided to spend a lot of money on this keyboard, I was hoping for a durable keyboard that I could use at work forever (or at least until I get to use 50 million key-strokes on my Cherry MX Blue switches like they advertised it). So if you're someone who's also hoping for that durable keyboard, I want to make sure to tell you:

  "Look for another product. I've tried two of these, and both of them last for less than a year."

And now.... Here comes the good part!

As I mentioned, this keyboard is a state of the art keyboard. It looked very slick, the back light's intensity was adjustable to my comfort, it included 1 USB port, a microphone jack as well as a headphones jack for my convenience right there on the keyboard!
The cable was really long, so whenever I wanted to sit back with this really beefy keyboard on my lap, I could do just that!

A few people have come to me and asked me if the back light bothered me at all. In all honesty, it didn't.
I know this is subjective, but as a programmer, I need to type a lot of symbols, and having them light up on my face really helped me find those symbols with so much ease, even in dark rooms.

Did I mention, this keyboard was beefy? Well, I'm telling you it was! And I loved it!
I put it on my desk, and I could type without ever looking, because I knew my keyboard wouldn't move or slide like one of those flabby keyboards.

Last but most importantly, Cherry MX Blue switches... Mm hmm!
Anybody who uses keyboard extendedly should really consider using one of these. You'd type for days without feeling it. You might actually enjoy your typing experience better! And you might not even notice it, but you'd actually type faster once you get used to these switches. The tactile response was so amazing.
It's unfortunate that you won't use all 50 million key strokes that these switches can handle on this keyboard, because it will stop functioning before you even get close to a million!

It has been a really great fun using Razer BlackWidow Ultimate!
Now it's time for a DAS. Hopefully, I can actually use 50 million keystrokes!
3309791
It was specular while it worked. . . but after a problem, ASUS customer service has been a continuing, on-going nightmare.

I had it for about five months when it suddenly died.  No power at all.  Took three days of working through on-line customer support answering the same questions over and over to get an RMA.  Shipped it back to them, and some days later, they then shipped it back to me. . . in the same *DEAD* condition.  Really?  This is not some kind of intermittent problem like it drops connections.  This is just dead.  It doesn't power on.

I called in and was told I would get a new RMA emailed to me.  Nope.

The next day I called in yet again, and this time I got the second RMA on the phone.  I sent it back in to them, and some days later, it was supposedly shipped back to me by FedEx but no tracking number.  That was on Tuesday (this is Saturday and the repair facility is in the same state as I am).  Still no returned unit, and still no tracking number.  I've tried calling in again and again this morning, and only get voice mail promising to cal me back.

After the parade of incompetence, I have no confidence in ASUS support.  Hopefully it will show up in the next few days and hopefully it will actually be fixed this time, but I expect better for a $220 router.  I bought this router because I wanted a reliable solution for my home networking.  Instead, I've got a headache.

*******
Update: After repeatedly calling (because needless to say, I didn't get the call back I was promised), I finally got a live person who could locate a tracking number.  Turns out that while they said the RMA was being shipped out Tuesday, it didn't actually leave ASUS until Thursday.  The rep also reported that the repair notes say that they couldn't fix my router, so apparently I'll be getting a refurb.  Hopefully that will solve my problem, but given the history, I'm somewhat skeptical.  I'll update after Monday (when FedEx will deliver the router) if there's anything worth reporting.
1775639
Purchased March 2016, lasted a year of daily usage before it started to rip at the tip and not charge the phone. 1 star

Updated review 3/3/17:  excellent customer service!  They contacted me immediately after I poSted above disappointing review and wanted to rectify the issue.  They did so in 2 days and the Cable was replaced with powerline+ model which has a nylon cord and reinforced connectors.  Amazing customer service; just pleasant!  5 stars!
2827251
Bought this in March and by July it would not charge phone or anything else. Mini tip moves (wiggles up and down) and the only way for it to charge would be for me to hold it in precise position where electricity will flow (phone gives small vibration when charge is detected). I've bought many of these Anker cables and this is about the 3d or 4th cable with the same defect. Shoddy manufacturing??

Submitted the review per above paragraph.
Then I was Googling and found that Anker offers 18 month cable warranty.
I contacted them & they were beyond helpful.
I immediately received a new replacement with a double nylon braided case cable that hopefully will help. Also, a nice case.

Person in support explained that it is the nature of the USB design that leads to the problem and that's why they warranty for 18 months.

So, I highly recommend. I have their batteries, their plug-in chargers, their car chargers and many Anker cables and different lengths & colors. Nothing else has given me problems. Plus, they're good with quickly replacing cables. Good job Anker
4934949
I use the for photo lighting, both still and video and they work wonderfully.  I liked the color so much I put one in the ceiling fan over my desk.  After a year of being base up with a shade keeping the heat in and the fan providing gentle vibration the instrument broke cleanly at the junction of the base the the housing.

I wrote ALZO to see if it would be acceptable to glue the base back to the housing and keep using the instrument.  They replied that base up was not recommended especially with a shade concentrating the heat and not to glue the old one back together, that they would replace it free of charge.  All I had to do was provide the order details!

Absolutely unbelievable.  I didn't ask for anything, I didn't expect anything 15 months after purchase but ALZO came through with outstanding customer support.  I'm definitely buying from them again -- and telling my friends to as well!
1505375
I'm totally frustrated over Tom Tom's failure to even carry spare parts for any unit that's out of warranty, and they WILL NOT repair an out of warranty unit.
I started out with a Rider which I purchased in 2007, Worked fine until I purchased a map subscription and updated the operating system. Up to that point it worked with my Plantronics Bluetooth earpiece, but not after the system upgrade. I called support and spoke with a very pleasant woman to was trying to help, but the call was cut off. When I called back I got a young girl who just about hung up on me when she found out I was calling about connecting via Bluetooth to a non-TomTom device. I called a couple of days later and was lucky enough to get an extremely helpful young man who somehow managed to get the warranty extended 30 days. I sent back the Rider and got a Rider 2 in return.
The Rider 2 worked fine until I (again) renewed the map subscription a couple of months ago. Although it was paid for, it refused to copy to the unit (error message of a corrupt file). The first person I spoke with wasn't going to help because the unit was out of warranty; however, when I told her the unit was fine it was their software that was screwed up she put me on hold then came back a few minutes later and explained that their engineeers were aware of the problem and were working on it. They were SUPPOSED to notify me when the maps would correctly download. Two months and several phone calls later, I finally was able to download & install the maps (after having to establish another account).
The unit will not connect to my bike's power through the charging dock supplied with the unit. I have to make sure the internal battery is charged because it will only work work through that. After determining power was being supplied TO the dock, but not from the dock to the unit, I started looking for a new dock (TomTom sells a NON-charging dock, but not one that charges the unit). Guess what? NO PARTS, NO PLACE, NO HOW! UNLESS the unit is under warranty! The TomTom rep "understands" my frustration, though.  I suppose that should make me feel better about having a $600 unit that I can't use for more than 2 hours at a time before having to charge it.
I've discovered that the charging dock is available in Europe and Great Britain, but not in the USA (unless you want to order it from there and pay 4 times its value).
4177049
Purchased this product about 2 1/2 months ago and one day turned it on and got the dreaded google boot-loader logo and it never recovered.  Tried to hard boot, recovery option, etc, no luck.  Called Asus support, they walked me through the same steps that I googled online, no luck.  They requested I open an RMA and upload my amazon invoice through the web page as proof.  One catch, the RMA wen site was offline.  They told me to wait until it comes back up and to keep checking.  After several days of waiting, tada!  the website is up!  2 days after uploading my amazon invoice I get the attached email:
(Keep in mind, we've had this product less than 90 days, here's the response)

Dear customer

You are receiving this email to hereby acknowledge that based on your serial number, your ASUS product is no longer within the standard ASUS manufacture warranty period. Please be advised that warranty terms vary depending on what type of ASUS product you have.

If you find that there may be an error, please resubmit your request by visiting [...] and please make sure to attach your proof of purchase. Please scan a copy of your receipt/invoice and attach it as a PDF or JPG file. Please contact an ASUS representative via phone or chat so we can update your records.

The receipt/invoice will need to display the companys logo, date of purchase, cost, serial and/or model number of ASUS product. Unacceptable forms of proof of purchase are: bank statements, screen shots, forwarded e-mails, and copy & pasted e-mails. We also do not accept files attached as DOC, TXT, or RTF.

If you would like to have your product serviced, an Out of Warranty RMA has been issued; however we want to inform you that the following fees which include Part (s), Labor, Shipping, and Sales Tax if applicable (California and Canada residents) will be applied. Below is a quote for the repair based on your description of the problem. Please keep in mind that this is only an estimate; the repair technician will provide the actual cost of repair once it has been inspected. Your RMA instructions will be sent in a separate email.

Quote (Estimate Only): Estimate: $100 for repair of Other

For more information regarding the ASUS warranty, please visit [...] or refer to your User Manual. This warranty confirmation is merely based off of the date of purchase; this is not a guarantee of all inclusive services as exclusions may apply.

Once again, thank you for choosing ASUS!
3239821
amazing customer support, excellent product at a great price! Support from AR004216 was incredible!
1529452
Bought this system on August 29th. Packaging was excellent and part of the influence for buying THIS camera was reading other reviews where people said that tech support ACTUALLY answered the phone. So after 1 month of everything working great, 4 of my 8 cameras stopped working. I now have a black screen with a red question mark. Tried swapping cables at NVR with a known working camera, also tried swapping two camera cables of some that were next to each other. No love.

  So today (Saturday, October 7th) I called Amcrest tech support and waited over an hour on hold to speak to someone. When they finally answered, the tech had a very heavy Indian accent, making it hard to understand what he was asking me. I explained the problem and he said he would try and help resolve it. Then he started saying he couldn't hear me. Then his end of the call cutout completely, but I knew we still had a connection because my phone was still ticking off time. Then I could hear him again asking me to respond (which I did) then he cut out again and shortly thereafter hung up.

  There was NO WAY I was calling back to wait on hold for another hour! I also sent Amcrest a Twitter message and a Facebook message (which said they typically respond in minutes) and over an hour later, still have yet to hear from either method.

  While on hold, I went on their mobile site and a chat window popped up. The first guy I chatted with was responding to me when he thought I was there to purchase a system. When I responded that I already bought a system and half my cameras didn't work, he ended the chat.
  I reloaded the page and this time got a chat window to pop up with someone named Aaron. Again they asked if they could help me with purchasing a system. I again responded that I alt Andy bought a system, half the cameras stopped working and that I had been on hold for 56 mins. They told me typical hold times where 1-2 mins. When I responded with: So 56 mins...? They told me I could get help through email at support@amcrest.com. Then they also ended the chat session. I immediately emailed support and got an auto response that they are looking into it. That was at 10:02 am. I am writing this review at 11:09 am and still no response in any forum.

  I would, at this point, highly recommend you purchase a system elsewhere from a different manufacturer. I have 50% of my system working 37 days after purchase and cannot get any assistance from the manufacturer.  Super poor customer Service!!