After many hours of effort and a useless outreach to HP Support we had to download a ...
920327
We received the laptop and then could not use the on board mouse.  After many hours of effort and a useless outreach to HP Support we had to
download a new DRIVER so the mouse would work.  What kind of quality control do you have HP?? Bad experience
4262275
The initial printer had to be returned as in setup it would not recognize properly installed cartridges. Tech support said the printer was defective. The replacement was not defective but it took over 8 hours and at least 5 calls to the very polite outsourced HP tech people to get the wireless aspects to work on this printer with my router, HP Touchsmart Desktop, and HP Pavillion 9500t notebook. THe techies were extremely courteous and patient and tacitly admitted the issues that arise with this printer and Windows Vista OS. HP said they would replace the defective unit with a refurbished printer. I refused to accept a refurb and Amazon sent a new one to replace the defective unit. In summary, if you have the 8+ hours to waste on the phone to get proper setup, buy the unit. However, caveat emptor regarding the software problems.<a data-hook="product-link-linked" class="a-link-normal" href="/HP-Photosmart-Premium-Fax-All-in-One-Inkjet-Printer/dp/B001PO6JLO/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">HP Photosmart Premium Fax All-in-One Inkjet Printer</a>&nbsp;As an addendum to this review, I have now spent another 8+ hours with the outsourced techies and the 6 who have worked on the connectivity problems have been unable to solve the issue in spite of many software downloads, un-installs, and re-installs. They often blame the Norton firewall but even when they disable that setting they are unable to resolve the problem of a wireless printer not performing wirelessly. They refer to the problem as being critical! Perhaps HP should advertise that the wireless function seldomly works and often crashes. Do not buy or even accept this product as a gift.
4971213
Poor product quality: after two attempts, HP support has only been able to get backups working for one of three PCs.  The feature to centralize iTunes worked the first time and immediately stopped working after that.

Poor support: I called 6 times and still was not put through to the group that handles Windows Home Server Support

If I could give this product zero stars I would
1735431
Upon installation, the drivers for the drive wouldn't load.  I called tech support to assist me in determining the error. The diagnostics I tried, pointed to a driver (Code 39) on my Vista machine.  The Techs answer was "send the unit to them" because the unit was defective.  I then asked specifically to assist me in determining what was causing the driver to fail. He told me there was nothing to do because the device was plug and play.  I told him I would be sending the unit back to Amazon.  The next day, I purchased a similar HP device.  Same error, but a different answer.  The tech assisted me in editing the registry which resolved the problem. So, if you have issues with this Kanguru unit beware!!
4629204
In a month's time, I was on the phone for at least 10 hours with Customer Support (in the Phillipines).  Each time, the Customer Support person would trash everything the previous person had done and do something different to try to get this up and running.  I have a Mac.  HP made me upgrade to Yosemite, which then took hours with Apple Support.  Finally, this morning, I was able to print one document.  When I tried to print four more copies of the same document, it froze.  It was also frozen first thing this morning when I tried to make a copy of a map.  A product not compatible with Mac's plus poorly trained Customer Support personnel equal a product not worth your time owning.  I returned it to Office Depot this morning and thank goodness I'd purchased THEIR extended warranty because they gave me a full refund.  My first printer 20 years ago was an HP.  It lasted for a good dozen years and I never had problems with it.  This, on the other hand was a nightmare to own.  I wouldn't recommend this product to ANYBODY!!!
4952008
This product did not work after hours of online support(?), FAQs, uninstalls, reloads, and a phone call to "1-800-there is no one available right now". The support technician was still on the phone when the software finally  found the printer. He didn't think it was a problem to have to manually reconnect every time I needed to print. I do. After more than a week there has been no response to my "trouble ticket". Its going back and I don't think I want any more of their products, EVER.
1803470
setup process needs improvement.  Needed support assistance and had to connect direct to computer.
4277284
Just bought this with a dire need to make some publications quickly. Would not download no matter what I tried. After going through Amazon support (very nice and tried to help) and then Microsoft support (Could not understand heavy India accent) for over an hour, they finally said that they were having server issues and to wait 24-48 hours and try again. No way to get the product download to me.  Unhappy camper here.
1529794
Purchased to use on my all in one hp with windows 10 and my laptop to give me more monitor room to work on online schooling. Cpuld not get to work. Plugged it in, could hear the computer respond but then nothing happened. Instructions said for anything higher than windows 7, to just plug in and it will start download on its own, got nothing. So unplugged it, tried the download disc, starts to download that backs out completely with nothing downloaded. Tried several times over 2 days and no luck. Returning to Amazon for refund. Don't know if it was just my computer or what but could not get software downloaded at all.
4442467
I could not get this device to function despite hours of trouble shooting.  Installation documentation is poor.
2057014
Computer crashed, had no choice but to call HP customer service.  Over one hour on the phone and I was told I would have to pay $12-$15 for a recovery disc.......That is not customer service, it is customer extortion.
1400887
Windows 8 is horribly frustrating, it's useless. I thought it might be horrible after reading the reviews but I went ahead and bought this laptop expecting that if I didn't like w8 I could do a clean install of w7. Unfortunately you cannot with the hybrid drive, and I will never buy another HP product. The error message you will receive is "windows setup could not be configured to run on this computer's hardware".

The w7 install disk doesn't know how to install on the the 750GB 5400RPM hybrid drive. That wouldn't be a problem if HP had created a w7 driver for the 750GB 5400RPM Hybrid Hard Drive. Had HP created the w7 driver one would be able to download the driver on to a USB thumb drive, boot off of the w7 install disk, select clean install, then select "load disk driver" from advanced disk options when it asks you where you want to install it. The lack of a w7 disk driver is absolutely horrible customer support on the part of HP.

Microsoft gets a pass on this compatibility issue because the w7 install disk can't be made with drivers  for every piece of hardware that doesn't exist yet. In fact, that's what Microsoft updates are for once the OS is installed. But if w7 cannot even be initially installed on to the disk drive then you can never get to windows updates. The onus was on HP to create a w7 driver for the hybrid hard drive before selling the laptop. You can't even turn of the mSSD acceleration in BIOS and just use it as a standard hard drive. It's just an expensive brick unless you're willing to purchase a standard hard drive and install w7 on that. If you do decide to add a standard hard drive, be aware that getting to the hard drives on this laptop is quite tricky. Accessing the hard drive slots entails several hours of gentle meticulous work with tiny screwdrivers, removing quite a bit of other hardware, delicate internal cables, the keyboard, etc... that block your access.

I also tried to install XP out of desperation but that didn't work either. I didn't think it would but it was worth a shot. Now I am currently trying to install ubuntu linux, not my OS of choice but perhaps the only OS that I can get to work. Otherwise this thing is an expensive brick unless or until HP gets their stuff together and releases a w7 driver for the hybrid drive. The good news is that if I can get my family happy using ubuntu I will never have to buy another Microsoft OS again, they lost me forever with their unusable w8. Yes I tried to install beta Windows 8.1 but that doesn't work on the HP ENVY dv7t-7300 Quad Edition Notebook PC with 750GB 5400RPM hybrid drive either. It's a brick, a kilobuck brick.
1677976
Honestly this service isn't worthy of one star. I NEVER give reviews. Do not purchase this service! No refunds. It's glorified tech support. I've never paid for tech support in my life. Had to appeal for refund and waited A WEEK for a call back from the "case manager". I want able to answer when they called and they left a voicemail saying no refunds. I was not told this was just tech support. I was not told no refunds. Frankly I'm not sure how this is even legal. I spent 3 1/2 HOURS being transferred back and forth trying to resolve a hardware issue to no avail. I WILL NEVER BUY HP PRODUCTS AGAIN. I only wish I'd have read some if these one star reviews before I made my purchase. Oh well. You live and you learn, I guess.
4431895
Not very happy. The memory is not user-upgradable and HP won't help me with it. So it is going to cost me $150 to install $35 worth of memory.
4458984
I have had this printer for a couple of years and prior to the software fiasco it operated as expected. When I upgraded my Microsoft Internet Explorer to version 8, I assumed the printer software (HP Director) would continue to operated as before. Not! HP has no fix for the elimination of the HP Director software so must set up the printer each time I print anything (ie. go to properties and select the appropriate options).

No one at HP or on the web has been able to fix this problem with a software patch. HP's on line help is no help at all. Their telephone support wants me to pay to talk to them about a problem created because HP doesn't want to create a patch for this problem. Customers who own hp printers know about the "This application has failed to start because libexpatw.dll was not found" Reinstalling the application does not correct the problem.

The Photosmart C8180 is an expensive printer. This will probably be the last HP printer I ever buy. I have been an HP customer for a long time.
1509452
I was looking for an all in one printer that was anything but an HP.  I have had nothing but frustration with all HP products.  I bought this printer from Staples while it was on sale.  The printer itself seemed of reasonable quality, packaging from the box was adequate.  The software for the printer was a different story.  I downloaded the software from the Lexmark website because the installation CD provided with the printer was far outdated.  The software failed to install properly the first time, the second attempt yielded success.  After numerous attempts, the wireless feature of the printer finally started to work; intermittently.  After spending nearly three hours trying to get the printer/software to operate correctly, I broke down to calling the dreaded support line.  I was pleasantly surprised by the helpfulness on the phone; although I was comparing it to the HP help support which is nearly non-existent.  The folks at Lexmark were able to get the printer to actually print and scan documents.  The wireless would still continue to cut in and out.  Lexmark stated the printer needed a firmware update to fix the issue.  Updating the firmware proved to be the demise of the printer.  Halfway through the update the printer had an error and needed to have the power unplugged and plugged back in.  Upon doing as the instructions stated, the printer would not turn back on at all.  I decided to cut my losses at six hours into the mess, and put the printer back into the box.  Staples will be getting the printer back, and Lexmark will go on the list with HP on products never to buy again.
462614
This is by far the worst computer device I have ever purchased. Thanks to this poor excuse for a All-in-One device I will never buy another HP product again.
Problems: paper Jam, paper feeder pulling up multiple papers for 1 page print (sometimes 1 page gets split into 2 pages), error saying no paper in feeder when there is a stack of paper, constant lockup/ freeze (requiring you to unplug the device), printer driver errors when power cycling the device via unplugging (requring you to reinstall your drivers).  Here is the best part.  After being so fed up, when I decided to unstall the device (using the HP app that was installed from the installation CD), it looks like not all files got removed.  As a result, everytime I reboot my computer I get an error message that says parts of the drivers are missing so I need to run the HP diagnostic tool to fix the issue.  After running the diagnostic, I get message saying issue has been resolved and it forces a mandatory reboot (I'm unable to bypass this forced reboot).  After the reboot, I still get the same missing-driver-component error message and that I need to run the diagnostic...  Really??