Soft crate broke on first use
930245
We used this crate once and the frame broke. Made of cheap soft metal on the ends. Can't find a way to return this defective item for replacement from Amazon. Really makes you wonder about Amazon policies.  We had ordered this in February and then just used it for a camping trip. Hadn't been able to use it prior to this.
Most companies would stand behind their products. This is terrible.
4642455
I used this bed for about 2 weeks and my dog soiled it so I washed it in cold water, on the same gentle cycle that I wash delicate clothing.  When I took it out of the washer - the zipper was trashed and it could not be closed.  I had also noted when I took the cover off the foam bed - many of the foam tips were torn off and just floating around inside the bed - so the "egg crate" appearance was pretty jagged.  i contacted FurHaven only to find out that they are not responsible for this shipment through Amazon.  Looks like I spent $30 on a bed that my dog can no longer use.
4295319
I guess the saying is true "You get what you pay for..."
Great price but the product is weak; if you have an animal that you wish to crate and it is strong then this crate is "not" for you.
The bars bend easily and the plastic tray cracks with very little weight; and when I say the bars bend easy, I can bend them using my thumb and finger for counter pressure.
As for delivery and packaging; delivery was fast and the product was well packaged. Again, nothing really bad just know that if you have a strong animal then spend the extra money and get a strong, well built, sturdy crate.
232610
I was not happy with this product. I do have a puppy, but I thought this would last longer. The zipper broke right away. Which left the egg crate foam pad showing. So the bed is already destroyed. I was hoping that having a washable outside would be nice, but the zipper breaking made the bed useless.
4597976
Crates are for dogs that need to be crated. I got this for our new 8 week old german shepherd puppy. First it arrived with the tray at the bottom cracked.  At first, Amazon stated we needed to return the whole thing.  Not easy to put together and we didn't want to go through all the hassle.  We called the manufacturer who sent a new tray.  That was a good thing  BUT THEN ...after about 2-3 weeks, the pup found the plastic wire easy to reach and began to chew it.  It was all over the inside of the crate. It kept unraveling and even though I physicially removed all at the bottom of the front that he was able to get to, he kept getting to other parts of it.  We were blessed that he did not end up ingesting major amounts and having digestive issues.  He did pass some pieces in his stool.  Returning this cost me $60+ for a RESTOCKING fee.  The thing was chewed up so I'm thinking it is not going to get restocked.  DO NOT waste your money on this unless you have a dog with no teeth. HORRIBLE PRODUCT.
1749972
Donated it- to hard fir me to screw together- (arthritis)
Plus for size a large crate would work better IMO
3384698
Very weak zipper.  Busted during first use.
3353839
This was a very inexpensive crate and you get what you pay for.  It wasn't sturdy and difficult to close. I tossed it immediately and went out and bought a quality crate for my 3 pound yorkie
3480917
The dog crate was beautiful and very easy to assemble. The problem? It lasted less than 24 hours. My 9 year old shih tzu  clawed through the area where the netting was joined to the zipper. Good bye crate. Hello very expensive trash. I just placed an order for a wire pen
921903
I bought this cage for my 1 yr old lab, needless to say it's not durable at all. He can lean on it and the door comes open. Have to use zippy strips to hold it together. Should have sent it back but already messed the box up.
2880268
It's not very sturdy and, when I tried to ship it back, it was going to cost me more than I paid for the crate.  There are no stores in my area so I'm stuck with it.
3270081
This is absolutely the worst crate I have ever bought and I own wire Kennels produced from at least five different manufacturers. On the first day that my dog was placed in the crate she busted 3 wires out of the door. We are talking about a dog who had lots of room to move and who was very accustomed to being kenneled. It is very difficult for me to even give it a one-star rating. I want my money back because the replacement would be no better.
4442644
I ordered the X-Large soft crate for my my 8-month-old, 36 lb Labradoodle pup.  loved it at first. It is SO convenient. It is easy to pop open. It literally takes seconds to open and seconds to close. It is light and lays flat in my small trunk. I bought it to use when we travel since my 8-month-old, 36 lb Labradoodle pup has a metal crate that is super inconvenient to travel with. She loves her metal crate and never tries to get out of it. The one thing I wasn't happy about was that she is too tall for the Pet Luv soft crate. When she sits, her head pushes up the top.

The other day, I left her in the soft crate for 4 hours and came back to see her sitting at the front door. She somehow pushed her way through it and broke the zipper. I was able to put the zipper back on the track and fixed.

The next day, I decided to do an experiment before leaving her in there for a longer period of time. I lured her in with a treat (I don't need to do that with our metal crate) and zipped the crate shut. This time I used the clip that comes attached to the crate to keep both zippers together so that she wouldn't be able to break the zipper again. I went to the bathroom and already started hearing her try to punch it open (she doesn't do that at home with her regular crate). I said "No" and she'd stop for a minute and then start back up. I went to the park for less that 10 minutes and came back to see that she chewed a hole through the mesh. Mind you, she has never chewed/torn anything up in our home. She has never even ripped up any of her toys and is a very well behaved puppy.

I am so sad this product did not work out for us. It was SO convenient and seemed like it was well built. I even liked the pouch on the side to store some of her stuff. I think she must have felt claustophobic because it was too short for her. The length was just fine, but not the height.
4049667
The lid broke/chipped off the end the first time we used the tote.
1299066
I bought this crate about a month ago for my now 25 lb five-month-old Beagle mix puppy. She managed to tear off a long piece of the metal and make a hole in the crate and wiggle out. Because of that, she tore up the bottom of my door. I am in the process of returning it but I received the new one today (I decided to try another one out thinking it was just a poorly manufactured crate since I didn't see any similar reviews) and she already has bent some of the wire on the back. I'm worried about it not only because she could get out and damage the house but more so because I'm worried about her safety. If she can tear a piece of the wire off, I'm worried about it sticking out and it poking her or her getting caught on it. It's extremely unsafe that the wire can be bent and broken through so easily especially by a dog no more than 25 lbs. Extremely disappointed with this product.
4180476
This looked like a great crate and very attractive, but my 23 pound shitzu mix broke through the bone shaped mesh on the side without even really trying to, just from leaning on it.  One day we put him in and he casually came out through the rip in the side, then turned around and went in the same way.  This would be good for a very small or docile dog only.
3137120
We bought this crate for a 3 year old malamute we adopted last week, and it arrived 3 days ago. Set up was easy and the size is good, but the bars feel flimsy to me. The two latches on the door are difficult to latch and take some wiggling to get them hooked through just right. I think the locking part should be longer. We came home today to find that she had escaped and a nice big pile was waiting for us on our rug. The door was wide open and no damage done to the crate--so she really did not have to try hard to jimmy it open. I KNOW I locked both locks because it took me so long to do it. Really considering returning this item as to not risk more damages to our home.