"Installation" disc is useless, website is down sometimes, and password is easily cracked
931342
This thing comes with an "installation" disc with "manuals", but when I insert it in my computer all that there is on the disc is links to Defender's website to download the manual, and then instructions on how to download Android and iPhone apps.  Oh yeah, and as I write this Defender's website is down so I can't do anything at the moment.  How stupid is this company?  Either put the actual files on the disc or don't include a disc and just tell me what website to go to get the files.  Oh and make sure the website is up and running so I can actually download what I need.  Also mad that the red connector on the wires implied that these cameras have audio but they do not.  Apparently the red connector is just for power and yellow is for video - looks like RCA cables but they are not, so if you're looking for a system with audio look elsewhere.  If the website isn't back online by tomorrow I'm returning this thing and getting something else.

UPDATE:  You have to be a wizard with routers to get this thing to work.  I was finally able to download the instructions from the website and it does not include anything about configuring your router.  The CD included a supposed "1-Step Remote Viewing" setup program that simply did not work because it also requires the router to be configured to work with the DVR.  This "1-Step" program does nothing to configure the router correctly.  It is very evident that this is a very dated system.  The software doesn't work and judging by the looks of it, it looks like it was designed and programmed back in the 90's.

Also, you can secure the DVR with a password but the password is limited to only SIX characters OMG!!!  A good password should be 12+ characters.  A novice hacker could probably crack this thing in a few hours.  Based on that alone it's a security risk to connect to the internet.  Definitely returning this thing and getting something else.
521578
It won't connect, it randomly gets power and shuts off again.. It won't even give me my dvd back
2685029
Drive did not work, would not be recognized. Tried multiple fixes from online forums...nothing.
2544802
it sucks it won't even let me update the drivers and the support site is useless unable to finger a solution
logitech has ruined my trust
2682742
I tried to install this product and the installation program froze. I think it may have been because I already had Norton Antivirus installed, but it should have been able to handle that, after all they wrote both products. Then I tried to uninstall and reinstall. The installation would not work. So that was one evening blown. But now I couldn't browse the Internet anymore. So the next night I called their support number (which appeared to have a per minute charge) - wait to you hear the great message I got - "If you have installed Norton Internet Security and are having trouble accessing the Internet please go to our website." Huh! So this weekend I spent 6 hours using 2 computers - one to access their website, the other for my install and I had to download Microsoft utilities, backup my registry, edit my registry - just as well I'm a computer profesional, and finally it is installed. Based on all the documents on their website they know about all these problems, how could they release such a flawed installer instead of fixing it!

Either don't buy this or read all the instructions very carefully before you try to install it. Good Luck.
4635157
After using Norton for many years, this was the year I needed to find another solution. Over the past year, Norton Internet Security was giving me more and more problems. Technical support was not particularly helpful since they seemed limited by their scripts. When renewing this year, I couldn't find an actual disc to load - only the "key" feature. Seemed as if it should work but it didn't. I tried several different ways to load the product using the key provided and consistently got an error message saying that the entered key was not valid. I tried loading it on two different computers in case there was an issue on one of them. Didn't work on either. It's a very long key, so re-entering it a couple of times was annoying anyway. Then double verifying that I had entered it correctly only to get the error message again made me give up on Norton.

The box was sealed when I received it so I assume it was a legitimate product. Fortunately Amazon let me return it for a full refund. I am now trying Avast.
4789013
I'm very upset...it wouldn't install..disc wasn't recognized by any of our computers...I had to buy a different one...now I'm out the money paid for this item
963447
windows 10 install needed to download updated installer, couldn't use the dvd that came with box.  not a major hurdle however
1869959
I have been unable to install the software for this product.  That obviously limits its functionality.  The error message indicates a lack of disc space, which is not a problem for me, or "some other error".  I've heard that others have had the same problem. I would definitely not recommend this product to others.
3914317
CD is defective; useless. I'd give zero stars, if possible
4615957
I was not able to install the CD, thus it was a bad purchase.
4094835
I cannot install this as the password provided does not work. I have been buying from Amazon for over 10 years and I know this will be fixed.
4929580
Can't get it to open in Mac. I want to cancel it from my credit card.
Would I be any better off if I had the disc
2800968
Useless code - doesnt work and Norton won't help fix the problem...
41349
I don't know how the average user would every get through the installation.
Like the above review states, the software CD doesn't work; I tried twice.  Then I spent more time at EPSON support website  trying find the right patch or update.  I thought of emailing support but they don't provide email addresses.  You either call and wait or you write a letter.
 EPSON instructs you to go to a third party - newsoftinc.com.  Ironically, after clicking on the link you receive a warning from EPSON that they are not responsible for content, blay blah blay.  Like I have any choice at this point.
The documentation at newsoftinc was some of the worst I've ever seen.
If you can understand the following MAYBE you should purchase this scanner.
Step 4. Find the file or folder and then delete them. [Sometimes they might not be there after you remove the Epson Smart Panel]
a. epfb5-> It may be under local disk:\windows\system32 or \windows\twain_32 Delete both of them.
b. epson-> It may be under local disk:\Program Files [or this was under just C:\Epson]
There were 12 or 13 steps all together.
I have no idea about the quality of the images since I'm installation brain dead.
1735247
Fails to update malware or software whatever-I just packed it and put it in the drawer till my temper settles
4574376
This was easy to attach, but the installation CD stopped at the connection to my computer and wouldn't go on. I had to work with a tech support person to get past it, so in the end, it cost me way more! Works fine now, though. Tech person said those CDs are often a problem. Had I been able to proceed with written directions it might have worked better, but they were not provided.