Great Tree. Wooden customer service.
929471
So here is an update I promised I would do.  The tree is looking great.  It really likes where it is planted and spring has brought it to life.  There are absolutely no problems with the tree.  I would highly recommend this tree.  The seller's people skills make him or her a perfect match to work with plants and that's all I have to say about that.
255121
Great tree. Lights were beautiful and work great. Plenty of foliage and beautiful quality decorations. Highly recommended. We added some personal decorations too.  I just wish it came with instructions. Easy to assemble though. LOVE IT
3797397
Probably a beautiful tree...but, mine was a reject.  The lights were improperly put on and there was no way to straighten the branches.  Seller was cooperative and I sent it back.
2463778
just bought this product. section 3 would not light up. called the Help number and was on hold for 20 minutes and only music, no voice saying when I will be helped. One piece of advice for the tree manufacturer is to improve its automated attendant messaging. Very nice woman helped me. Basically you have to twist it a bit harder clockwise to lock in place than I was doing (I was afraid of breaking it). Anyway it looks great and in total only took me 15 minutes to unpack and then 15 to put together (not as young as I used to be but this tree is far easier than other 3 piece prelits in terms of weight).
4054201
Great trees at a great price.  I won't know how the mechanics hold up for a while, but as a new purchaser I'm happy.
1910769
Bought this tree for my daughter's first Christmas.. its a lovely tree, easy to set up and the gold base is pretty too. Drawback: Experienced shipping issues. Place an order on 22th Dec.. was guaranteed delivery on 24th, which changed to 27th after placing the order. I had to contact customer service, cancel the order and place a new order in order to receive it in time for Christmas.
3205124
Great tree I got it used and it arrived new. It did not come with any screws so I had to buy some. It was worth the money after assembled.
1270433
One of the back/seat hole was misaligned and the brace could not be attached with all three bolts.  Seems this is common.  So...why did I give a 5 star rating?  Because 1) aside from that, I love the swing and 2) Highwood-USA customer service (Renee) was *completely* awesome!  Responded same day to my phone call, we discussed options and she sent out a pair of replacement braces and, when that didn't resolve the issue she sent me a new swing.  And because I had no way to get rid of the defective swing she arranged for UPS to pick-up the swing and return to Highwood.  So...would I have been happier if the swing had been perfect to begin with?  Of course.  But with such exemplary customer service I cannot / will not downgrade my rating on what is a really nice product (which has already given me many hours of pleasant swinging!).  Directions for putting together the swing were simple and easy to follow, with very good illustrations.  I also really like the texture of the "wood," which doesn't feel plastic-y and is easy to keep clean with a quick scrub.
1192865
My husband is mesmerized by fiber optics, so this tree was a no-brainer for us.  Unfortunately, the LED lights never lit up on this tree, meaning that only the fiber optics function.  I contacted the customer service department, and they went above and beyond to make sure that we were happy with the outcome.  Not only did we get a lovely fiber optic tree, but we also had the pleasure of working with a great company.

The tree is beautiful when it's lit.  However, when you take it out of the box, it looks a bit like a Hawaiian grass skirt from the dollar store.  Once it's decorated, the greenery is less noticeable, and when the fiber optics are going, it is absolutely gorgeous.  Just be aware that this might not be the most realistic looking tree you'll ever see.  Of course, it has fiber optics, so what realism are we looking for?
2047777
Ordered and received the tree last month.  Probably closer to 2' than 3', but that's not a big deal.  Shipping took a little while, but I think the seller is a small business and I ordered while they were on vacation.  Anyway, the plant looks good - it has a nice, straight leader trained and the leaves are clean and bright.

I suspect that some of the negative reviews below could be from people who are not accustomed to ordering trees by mail, and thus have unrealistic expectations.  I do it often, and 25 bucks (delivered) for a slow-growing, rare tree in the 2-3' range is a dirt cheap.  Pricing for a similar sized specimen from the bigger mail order nurseries (Forestfarm, Whitman Farms, etc.) is well over 50 with shipping.  And trees of this size tend to be narrowly trimmed for reasonable shipping purposes (i.e., so they can use the USPS express medium tubes).  This tree looks similar to comparable trees I have ordered from the big mail-order nurseries (Forestfarm, Sooner Plant Farm, etc.) and is very cheap.  So it's a no-brainer in my book if you are looking for an Acer griseum.

I'm calling B.S. on the guy who found a 4' griseum sample in his local nursery for $35.  That's probably a six year old tree that should be selling for $70 or more for the nursery to break even.  Maybe he got lucky and found something on the clearance rack, but that's not a fair basis from which to judge the deal on this plant.
1369764
We are very pleased with the appearance and quality of this tree.  It was easy to assemble and does not take up too much space.
2761783
I absolutely love this tree. After a little time fluffy it up, it's beautiful. It is worth the price. I'm a happy customer.
1352183
Great Christmas tree and last for almost a month. There are very minimum needle branches dropped from tree. We loce it.
The only problem was delivery time took over 2 weeks. I know now that i had to order really early.
723405
Very happy and a good price. It was easy to assemble.  The electrical plug for each tree branch was a little off the norm but if you you assemble it in plenty of light you will see how the prongs need to line up.  It's pretty straight forward. Plug in each branch's electrical connection, insert the branch, tighten the branch screw, plug in the tree.  Easy assembly. Really looks good.  I covered it for the winter months, we'll see how it holds up.  The delivery was local and they sent it out immediately because I got it in two days.  Very happy.
1269706
Overall all we are happy with this tree. It is well made and easy to assemble with a ladder. It takes forever to spread(bend) the smaller branches out so the tree looks full. I suggest wearing gloves during the process. I know that is the case with any artificial tree.
4957270
This item was much smaller than I had expected. It was my fault for not carefully reading the item description. I overlooked that. There is nothing wrong with the cat tree- it's just smaller that what I wanted.  When you are shopping for one, measure how high you want one to be and then read the item descriptions for the products' height.
 I had a problem with the supplied parts package. One screw was missing. It was a screw that I could not locate at my local hardware store.  The seller, Frugah, was contacted and she rapidly sent me a replacement screw. Top quality customer service.
1850923
ok, this tree was WAY better than I'd anticipated! It was a little smooshed in the box and required some creative "fluffing up", but it looks great in my office. I only wished it were just a tad taller.