great product, disappointing communication with extra cost to me
925870
I love the look of the cabinet and mirror, however the sink that came with it did not fit the counter top and I received no communication back after requesting a replacement of just the sink.  I ended up purchasing an additional sink on my own to move forward with the remodel project. Contents were well packed and delivered as expected.
2340706
I already wrote a review. I love the product and I buy it every year at Christmas but I always buy them from Russell Stover (including next year and onward!) I do have a complaint with the price you charge AND THE FACT THAT I bought only two packages and they were sent separately in bags and one bag could have held both so probably double postage as well. At Russell Stover, in addition, they were on sale! (I think I might have gotten free postage from R.-S. also.)
3031482
I purchased this product last week and just love it!  It's everything as described and works beautifully.  My one concern is I've just seen an Amazon ad on another webpage, describing the same product, but the price is $20 less than what I paid.  I would llike to contact Amazon and the Seller to see if I can get a price adjustment.
4465253
Great product, works as promised, but my order got lost. It's now promised 5 days late, with instructions to call if still not delivered by then.
1785166
Okay, the product I loved. However I felt misled by the description. I believe the shipping weight of the item was listed at 6 pounds, which led me to believe my order would include multiples of the product. Nope... just one. And the shipping weight was more like 1 pound. So I did not receive near enough quantity of the hooks. Oh well. I found a better lower cost solution. I would like to add that the hook really is great! Just pricey for my budget. Also, they hang well on brake cables from a bicycle... perfect lower cost cable solution if you don't mind fabricating a bit to make them work.
4838584
Great product, but the gift message I requested was not included, and the person therefore did not know who the present was from.
2824757
This is a great product, but watch who you buy from. Some of the individual sellers, like Digital Media Source, rake you over the coals in shipping charges. I tried to order 4, which should be $5 max shipping for the size, and they were charging $30 for the shipping. I didn't complete the order and will look for another seller. Even if they are charging a bit more, at least they are honest in their pricing.
3379683
$800 dollars for compact binoculars is pretty pricey, at least to me. I therefore had high expectations for these. Overall, I've been pretty happy with the quality of the lenses. I'm still not convinced it's worth the premium over similar less expensive binoculars from mid grade competitors, but no doubt these are nice. I can attest that they are not that durable though. My wife unfortunately dropped these from about 3 feet high and it misaligned the tubes so you see double when you look through them.

No big deal though, these come with a lifetime warranty, and an additional 5 year warranty against accidental damage like this. I guess that's one of the perks you get for paying this kind of price premium. I sent these in to Leica and waited, waited some more, and continued to wait. Finally I got a bill in the mail for $100 for the repair.

It took 3 phone calls and a very extended hold time to even get a hold of someone who could give me a status on my repair and sort out the mistake of sending me a bill for what should be covered by the "accidental damage warranty".  They asked for copies of my receipt and warranty card to verify that the product is indeed still under warranty. I had included copies of all of that in the box I mailed them, but apparently they paid no attention to any of the enclosed documentation I sent. So anyway I emailed over another set of copies to them since the lost what I had originally sent.

After receiving the emailed documentation, I was told the binoculars would ship back to me in 5 days. At this point it had been 4 weeks since I mailed in the binoculars. It also is worth mentioning that it took 3 phone calls and a very extended hold time to even get a hold of someone who could give me a status on my order. After waiting another 3 weeks, the binoculars have not showed up. I called and left a voicemail for the person who handles repairs status and asked what's going on. Nobody called back as usual. I called again and talked to a live person who explained that my repair is scheduled to ship out in about 2 MONTHS. Seriously? Is this a joke? I explained that I had already waited two months and was told this would ship back to me weeks ago. A 4 month turn around for warranty repair is insane. The rep said he'd check on this and give me a call back tomorrow. I'm betting nobody will call back based on prior interactions. We'll see.

So bottom line, Leica has the most abysmal warranty service I've ever dealt with. It's below that of most any other china crap optics manufacturer. This is what you get for paying top dollar for a product with a supposed lifetime warranty. Never again, I'll go with another brand next time.

Update 4/30/14: They did call back and finally got things squared away. The bottom line is Leica's warranty service sucks. You certainly don't get what you pay for in that regard. Now that they work again, I really do like these binoculars though. The durability is suspect though considering how they got misaligned from a very small fall.
821584
Great product! Wanted to buy but the seller raised their prices days after my initial order
3695738
The quality is great, but the people selling this lacks communication. I tried to contact them through an email and they responded with a "we work only on weekdays, contact us during these times:" It is an email... Seriously...

The color of my case is green, not brown as the ad states.
1955891
I would have given these 10 stars, easily... but I received 27" instead of the promised 6 feet. I contacted the seller and will update once this is resolved (I hope!) Otherwise the actual product is stunning - crystals and connectors are high quality and look a whole lot more expensive and high end than expected. They also arrived fasted that promised in the order confirmation email. I love the product beyond words, I just don't like that I got less than what I actually paid for...
1444804
I would give this product 5 stars but I received the product thinking it was going to only cost $6 but instead got charged $11 for a sweatband? I wanted to cancel and it was too late. I didn't return it because I didn't have time, so I kept the product. They could've at least taken off the price tag that said $6.00.
2128762
My daughter wanted this sign. I had to order something else costing $25 or more to get it. I was okay with it because I can understand that it costs just as much to pay someone to ship cheap items as expensive ones and it all takes time. This add-on business makes no sense though. I thought I had to order the other item so that the two items could ship together to avoid high shipping costs for the sign. However, today I got the tea maker and the sign isn't in the box. When I looked back at my emails, I have a different tracking number for the sign. How does adding the sign on to another purchase save money on shipping when the two items are not shipped together? Seems to me that this is just a way to force you to purchase more stuff just to get the item that you actually wanted. I have ordered from Amazon for years and haven't ever had a complaint, but this pretty well irritated me. I will not be ordering any more add on items unless there is something else that I actually need.
3030810
Dear Sirs.
The product and service was excellent, 5 star, but the indication on your web page that any purchase over $30.00 would not be charged shipping and handling.  You charged me the additional shipping and handling which you indicated would not be added.  This is FALSE ADVERTIZING.
Doris Hammett
946924
Skinomi does make excellent products and ships with a complete kit with everything you need to install it-however, I ordered the clear skin and they shipped a black graphite one and when I reported it was informed that they would replace it but that they weren't responsible for shipping. I didn't make the mistake, one of their employees did, and it's my responsibility to pay $4.33 return postage to correct their mistake? They make a great product but have a few things to learn regarding customer service. I should not have to pay to correct their obvious mistake.
4647646
Great program, for similar reasons as the other review here.  However--if you get it from the manufacture you get at 45-day *free* trial, so if it doesn't fit your needs you pay *nothing*, and if it does work for you, you only pay $65, not the inflated price plus the additional shipping tacked on--saving yourself $14 at the price currently listed here--that's a pretty significant percentage more that they're charging, especially considering it does come with a free trial version.  Search for RSIGuard, and you'll find the manufacturer's website, or download from any reputable site such as CNET.  Perhaps this storefront has other good deals; this is not one of them.  Hope this helps someone!
1350357
The product looks great I'm really pleased however I received a shipment of other items that I did not order and my credit card was hit with a $86.00 charge