One of the three outlets in the box was defective ...
926801
One of the three outlets in the box was defective. It worked for about 2 days and then the LED light went out and it died. The other two outlets are ok so far. There isn't any customer service contact info for the manufacturer on the the package or in the instruction booklet that is included in the box.  Since this was a package of three outlets, I don't know if there is a way to get just one of the outlets replaced free of charge or if I will need to purchase another individual outlet.
767075
I bought two of these surge protectors. One stopped working after three days, and I mean will not let power thru. We had no eclectrical spikes or outages to cause this. I  tried plugging in other things and still nothing. Tried resetting it nada. The other one is working fine but for how long is a good question.
1308065
Outlet broke after 3 months of using.  One month outside of return window.
2246645
I ordered 2 of these for under my cabinets in the kitchen. Went to charge the first one and no problem, went to charge the second one and found the USB charging port was broken and rattling around inside the case. One out of two working units is not very good quality control! The one that does work seems to work very well and is nice and bright. I hate returning product so I'm not so sure I would try this brand again.
4536631
One charger arrived broken.  The replacement box had one that wasn't perfect, but I didn't want to go through the hassle of returning it.
3274080
There is a short in the power wire or something.  My box won't stay on..  It's disappointing because I'm out of the return window and I've cut the cable already...
2822338
One of the port was not working and getting hot wery fast!
4037175
Only two of the three ways (power settings) worked. I exchanged it for a replacement, which had the same problem. Yes, I installed it properly. I'm afraid that if two Jandorf sockets fail the same way, there must be a serious quality control problem. Also, I found that the chain pull did not operate smoothly.
3298091
The bottom section of outlets including the USB ports did not work out of the box. I don't want to have to redo my setup so  I am gonna order another one and return the one I have now.  I hope the new one works better.
2368924
Partially Dead: Everything worked except the outside 3 outlets on one side of the extension.
The Amazon site to return the item did not work when I clicked on continue, so I just kept the item.
 I actually need only 9 outlets and after all the bad "return" comments, I decided to keep it.
1014591
Installed 2 out of 3 receptacles. First install was flawless. Second receptacle the ground terminal was incorrect put on (cross threaded). I managed to get a good ground connection. I have not heard any buzzing from the outlet; however my baby monitor has more background 'noise' now. Had to order the outlet covers separately. Cheapest price on the internet and brick and mortar stores. Note the entire receptacle is very large in depth, make sure your have enough space, including wires.
4070868
Three of the ports were fine.  One, had bent pins when it arrived even though the plastic was still over the connector and I had to straighten them out with a screwdriver.  It would be nice if the ports were labeled.
4124235
One of the monitor is not working right out of the box, so I am returning it.
3006724
I received the items in perfect packaging, however, I can only use four of the outlets on each one I received and I just found out in the last couple of days, as I have not needed to use the outlet ports in question until now. There are two outlets on each outlet unit and I cannot even push in the plugs at all. I have tried different plugs and cannot get any to go into the outlets.  I love having the USB ports on the outlets to charge my devices as this allows me to have the open outlets for other things and have my cell phone and iPad charging close by when I need to have them plugged up to charge.  They went into the wall ok after removing the existing outlet cover and plug this outlet into the existing outlet and install the mounting screw.  Other than the four outlet ports not working, they are ok.
2064714
Bought one of these and it didn't work. The power cable was missing one of the prongs, thus it could not power the drive properly. Sent it back for a replacement. The replacement had the same issue, so it's going back as well. I was able to hook it up to my desktop's power supply to power the device and it worked fine. This company seems to have an issue with quality control.
916007
Opened up the box, hooked up the battery, plugged it in, no problems.  Plugged in my computer and monitor to the surge/battery outlets and an LED light to a surge only outlet.  LED light came on, computer and monitor did not.

Evidently defective, as the 4 battery/surge outlets don't work.  And....it's not returnable due to the battery. It does not say that on this website that I could find.  We'll see what Amazon does.
4025033
One of the protectors was broken, i tend to do alot of outdoor work so waiting for a replacement isn't really an option. Though it is cheaper than going to an outlet and having it done at least there it isn't broken.