Problem eventually fixed through good Chapin service
937778
The first time I used this sprayer it sprayed correctly, but one of the roll pins that holds the pump handle in place fell out and was lost. I called Chapin customer service to get another one, and was told to go to a hardware store because they didn't want to send any to me. So I did, but the new pin wouldn't fit the handle holes because they were manufactured too large (which is why the pin fell out in the first place). I called Chapin a second time, explained the situation, and the rep said a new handle would be sent. to me  To my amazement a complete new sprayer was sent. I haven't used this one yet, but I want to point out that overall, Chapin's service is excellent.
2202705
excellent customer service to correct a missing part, way and beyond what was expected
3258338
After some initial trouble with the water coming on in the middle of the night - a common problem found on web forums - I was able to get help from Grohe tech support that fixed the problem quite simply.  The instructions tell you to tape the balancing wire to the bottom of the (steel) sink, which I did.  Unfortunately, they did not account for the layer of sound-deadening coating that is now typically applied to sinks.  The tech told me to scrape and sand off a patch of this material so that the balancing wire makes good contact with the metal of the sink.  Since I had used up the copper tape they supplied, I used aluminum tape that I had on hand, and everything has been working flawlessly for more than 3 months.
1638998
Took care of the problem.....  Little messy but good fix!
2108869
Fixed MDX air conditoning problem where the relay went bad and compressor did not work.
4264617
Had a problem  but I contacted LB1 and they corrected the situation without any inconvenience on my part
1666005
Just what I wanted, great customer service in handling a small problem.
2705770
It work, fixed our issue.  See it installed at GLHOMEBUYERS.com approved
4638919
I Had problems with it in the beginning,now it is working fine.
3071980
We received this and after installation we had a few issues with accessing on the app. We contacted Zosi and within a few hours reviewed a response via messenger and they walked us though and helped us trouble shoot the problem.  A. Yummy was thorough and pleasant to work with and very helpful.  We were up and running within the hour of them contacting us via WiFi App
3783389
Great customer support after a little delivery issue - which may have been MY problem, not American Vinyl's.
In any event, they got right on the problem, and solved it.
2665445
I installed this over the 4th of July weekend, had a issue with the wiring,
which turned out to be a poor connection on my part. sent an email on
Sat afternoon and received a response in less than an hour! Fixed the problem
and the unit works perfectly.
4723003
It works great when it works There is a known issue with these units, and the dustier the area is that they reside the more often you will have the same issue. You need to know the machine needs maintenance. Yearly. I had an issue where the unit stopped working after about 10 months and would display a cryptic code (C2-11). I searched and tried all the "fixes" I could find on-line and more. Called the company (Rheem) and they sent me out directions on how to perform a clean-out of the gas fire plate on the inside of the unit. (This should be performed by a trained professional if you are not extremely handy)It took me about 2 hours to complete the procedure. This will correct the problem and allows unit to run about a year before another cleaning is needed. Most important thing to know is that it is not a maintenance free unit and the dustier the area where it resides the more maintenance it will need because it uses surrounding air for ventilation. Maintenance is only reason not a five star rating. Loads of hot water, even when running two showers at once!
3299723
We originally had a problem with the vendor but I'm happy to report they promptly responded and made the situation right. I would gladly do business with AirTurn in the future.
4888244
A couple did not work out of the box but were promptly replaced
1241927
Works great, easy to install, company appears to stand behind product.
4612747
Perfect fix, took a while to troubleshoot the issue of the roller not working on the stain d25, but happy to find it was this small inexpensive part