I tried to open it but it doesn't come out ...
936727
I tried to open it but it doesn't come out because inside the housing it's bent and damaged. I need my money back pls
3743663
No matter what I try, I'm unable to detach the fine mesh screen from the unit. And yes, in response to comments here,  I know it is supposed to simply screw off... it does not. I'm sure the only way to get it off is to break it. And I can't return it because it was a gift and I don't know where it was purchased from. I hold on to it because it's pretty, and I like the concept. I'm hopeful that one day I'll be able to use it somehow. So  I get it out every now and then and try once again to unscrew that screen...
4931161
We opened it up and the button stuck and I have to figure out how to get a replacement.  I mean after about 20 mins it would not work.
1968467
While it locks well, it sometimes takes a couple tries to get it to unlatch. It gets stuck and requires "wiggling" to get it to open properly.
I'd probably try another brand.
890082
I opened the package but couldn't open the product. Would not recommend. It looks great! But I can't use it if I can't open it!
3712882
Can you show me how to open the device cos it doesn't say much in the hand book, no pictures to demonstrate
3272655
My child will never be able to open it! It is too hard for my husband and I to open...
865206
It came up well packed  but it doesn't  work.  I tried  all the possible options  and it doesn't  work
269225
seems like its impossible to open at times, and the screw on the inside broke while trying to open it in my impact drill. will just replace screw, nice product anyway
829207
I couldn't figure out how to open it so I returned it. no instructions and saw other people had the same problem. returned. sorry
1032578
you need  coin, etc to open it.  there should be a "key" attached by string on the back.
1223984
Once you get it open (the clasp/closure is so tight) my husband even had a difficult time getting it open, it's OK. You really need to work at it, but once it's open it does work very well!
3172750
I received the luggage locked and it is impossible to open it !!!! I tried to push the button on the right it didn't work and now the button doesn't want to come up anymore. What Can I do please??
2186197
When I recieved it, I opened it to have one. The bologna fell a part (mussh)! Experation was not meet yet? Sent back!
2309711
Maybe it get lost on the way. I found a little gap on the box. Probably got through the opening
4885263
I didn't realize that this one is glued, and can't be opened. I should have started at an easier level, I've owned it for several months and I still haven't been able to beat it! Overall it's an interesting idea, and a unique desk toy. This one is probably too difficult for children.
2710973
i would give this item five stars but it was really hard to open and close