I would expect better packaging for their fragile wafer cookies
921116
I had these cookies in Maui and they are delicious. However, at almost twice the price, I would expect better packaging for their fragile wafer cookies. Not crumbs!
3062074
Poor packages. We received 2 containers of crumbs. Would have to really stretch your thinking to figure out they were suppose to be cookies. Containers inside the package was smashed. The outside package was ok.
688139
Arrived chipped due to poor packaging but is usable. I expected better browning on bread than was produced. Haven't yet used for pizza.
4215309
I had high hopes but realistic expectations.  I knew there would be imperfections since this is a product made from natural materials. I didn't expect chips and nics out of the varnish that is meant to protect it.

Packaging was nice and it was wrapped in bubble wrap so I can only assume this problem existed before packing.  It's too late to exchange it for Christmas.
4064294
I tried these because they were a little less expensive then Delacre.  I was disappointed in the packaging (tin was dented and sloppily closed), and the cookies inside were broken and very crumbly.  The taste was okay, but the appearance was not very nice.  I had bought them as a gift, but could not honestly give them away in the condition the product was received.

I might retry sometime in the future, but may not and just stick to the Delacre product (even though it is more expensive).
183749
I am very familiar with the Girl's scout thin mint cookies so it was easy for me to note there was someyhing wrong with the packaging. The cookies usually come pre wrapped in a silver wrap however, the one sold to me was pre wrapped in a clear wrap. It makes me wonder if the cookies have been tampered with. There was something definitely wrong with the packaging.
565445
These are marvelous cookies but they are soft and as shipped by Amazon's UPS/Fedex to USPS service, everything was smashed and crumbs.  The packaging is just not designed for rough boxed shipping.  There was no damage to the outer box, the cookies are just that soft and fragile.

Don't buy these mail order.
555775
Product arrived on time but the cookies were pretty broken up.  I've bought these before and they arrived mostly whole.
173844
The packaging is pretty shoddy. Luckily, mine wasn't leaking when it arrived, but the sticker was faded, and the package looked like it had seen better days. I got these for my 1 year old's cake, and I'm admittedly a little nervous about feeding these to her since they came in a package that looks like it's been wasting away at the bottom of a dusty shelf for a year or so. My husband and I have been joking that these sprinkles were probably made of broken dreams. The sprinkles themselves are bright and colorful, but I won't be buying again because of the packaging.
2864086
The cookies are delicious. Or should I say the cookie pieces. Every piece came smashed into dozens of pieces because of the packaging. It wasn't Protected well enough
4076119
I've only opened 2 of the 6 packages of cookies.  One of the packages was fine, the other had some broken up cookies in it.

I'm not sure why or how they were broken, the package they were shipped in was fine and they were shipped carefully.  The 6 packages of cookies looked fine inside the box.  Nothing to indicate there was anything broken inside.

So, I've decided not to do anything more regarding complaining or shipping them back.  I'll keep them, they're delicious!

I figure for the extra $20 or so I paid, it's worth it as it is clear to me that the shipper went the extra mile in sending them with care.

If there is anyone to blame, I put it on Pepperidge Farm as there is no local grocery store that a poor ol' southernn boy can get them!
495567
I sent cookies to a friend for her birthday and all the ones in bags got there fine.  But when she opened the boxed cookies (Classic Pepperidge Farms) they were all shattered.  Some were completely broken to powder.  Since it was a gift I do not want her to have to send it back.  But I guess I will not order these again.
1244564
The arrived broken in so many pieces they were basically crumbs.  I have eaten them before and if you like a crispy cookie you would like these
but try to find them in a store.
3113493
Let me start off by saying these are good cookies, but beware there's a good chance of them being crumbled up due to shipping. Although they're good, they're not good enough to pay $4.50 a cookie
323980
Taste is good - but the packaging allowed the contents to shake and most of the chips where crumbs.
4325015
I am disappointed! I bought this cookie cutter to make "Flash" cookies for my obsessed son's birthday. The cookie cutter would have been great if they had packed in a remotely appropriate box. (See pictures) Thankfully I can bend it back into shape (sort of) but save yourself time and frustration...find another source
1155654
I have always loved these cookies. When we ordered a tin after Christmas to give as a gift for Orthodox Christmas (January 7,) we knew as a gift they would be well received. Unfortunately, the pretty tin was literally beat up and caved in in two corners. The cookies were fine though so we repacked them in another containers. There are five layers of cookies in the original tin. A lot of cookies. So many so, that they would not all fit in the new container. I got the leftovers and with a nice hot cup of coffee enjoyed the best butter cookies ever.