Poorly packed and arrived with bent wheels
928178
Looked like a good bike, but mine came with bent wheels, so I never rode it. It was not so much a problem with the shipper, it simply was not well packed. Anyway I contacted Retrospec and explained the situation, requesting an exchange of the wheels but did not get anywhere, so I sent the bike back. OK, so to elaborate a little further the front wheel wasn't too bad but you could see the wobble when you spun the wheel, and the rear wheel was bent enough that you could not spin the wheel as it would run into the brake pads. As to having the wheels trued, yes damaged wheels can be trued but they should not need to be on a new bike and once they are bent the first time they will be more prone to losing their shape in the future.

The only other thing I question about the bike is that the cassette is 11-22, if the bike is strictly a nine speed wouldn't it be better to have a mountain bike cassette with something like 11-34 so you have a better gear range?
3350912
I ordered this on April 13th. It was finally delivered on June 6th. Unfortunately, it was incorrectly assembled.  The four casters were bolted to the wrong (flanged) side - pretty obvious problem, if you just look at the photo of the item.  Not wanting to go through the hassle and delay of returning it, especially after having waited almost 2 months for it, I got out the old trusty impact wrench, loosened and removed all 16 nuts and bolts securing the wheels, put the wheels on the side where they should have been, and reattached all 16 nuts-and-bolts. Not the biggest deal, but for $94 and some odd cents, and almost 2 months waiting for it to be delivered, it doesn't seem unreasonable to expect from whomever assembled it to have at least taken a look at whatever passed for assembly instructions, or for someone to have exercised some sort of quality control before shipment. Oh well, another adventure in the online world .  .  .  The two stars are for effort, because I couldn't think what else to do.  By the way, Wheels aside, the overall quality does seem pretty good.

P.S.  A simple wheel brake on one of the casters would be helpful .  .  .
3802729
We assembled and when my kid was riding it noticed the wheel axle was bent and wobbling...making it difficult to petal...and the petal was broken...very disappointing for the price
1582184
Arrived damaged in 3 different places. Metal frame was cracked in multiple places and parts were bent. Pictures area attached below.
397465
Just received this today via UPS.  The box was bent and the handle inside was broken in half.  Very poorly packaged by Toro and Target.com.
4702628
I ordered 32 of these wheels. 4 of them were damaged. 2 buckled, one them the hub came out in my hand and another the bearing is dented. didn't check them straight away!! so now I've paid for 4 wheels I can't use. My problem is, why do companies ship sub standard items?
3305003
The color was not red, it was orange.  I wanted red to match a theme...  Also, one of the wheels arrived bent, but that was probably the packaging which was poor.
3990165
Trucks, hardware, and risers good but wheels are garbage
3468710
Had to send it back because the package had been bent in half, causing the majority of the pieces being crooked and damaged.
3258716
Not only did the box arrive half open, with hardware loose (screws and nuts flopping about in the box), one chair came with two right wheels. Because the way to screw holes line up, the second chair can't be assembled. I contacted the manufacturer for a replacement wheel. At first they were going to send it, and then it was backordered. Now, they just can't be bothered to contact me. I'm returning the chairs for a refund. Don't buy this product, don't get burned!
1530939
The bike I received had wheels that where not straight and needed truing, brake discs that were bent, and a hole in the rear tire and tube.
88869
This product came with a part slightly bent (the packaging it arrived in looked fine so I think the damage was done at the factory) so I had to get creative with some tools in order to assemble it. It didn't seem worth the trouble of returning it and the repair seems to have worked. I'd give it a much higher rating if it had arrived in better condition.
2482015
Arrived damaged in that 5-6 of the larger spokes were bent.  I tried my best to carefully re-bend them into a straighter position hoping they would not break!  I was able to do so, although they are not perfect.
1485227
The lid was bent, the rack on the front was dented, the grease catcher was broke and can't use at all....wheels wouldn't stay on and fixed that
1149614
First one arrived damaged, poor packing , Second unit needed the bend of the metal line adjusted to fit properly.
3834715
The wheels that were shipped were not the ones shown  The were rear wheels and didn't have the gear for the drive.
2451081
Received my fuel tank and it wasn't packed well at all every corner was bent and there was a dent in the seam as well,plus the locking ring wasn't included either