Fundamental Problems with the Warranty and Quality
922345
I purchased this bike in mid-December as a Christmas gift for my husband. When he unpacked the box, there was a notice that if he wanted to return the product, it had to be repacked with all the exact same packing materials it came in. We found this to be a bit silly, as it is packed in styrofoam that easily breaks and crumbles during unpacking. So  basically, you can't return it, unless you never unpack it. After assembly, when he tried the bike, the right side pedal came flying off. When we read the warranty information, it stated that the warranty was null and void unless we registered the bike within 10 days of purchase. It was a Christmas gift, and there was no way I could have registered the equipment until after he opened the gift on Christmas morning. Anyway, he managed to get the pedal back on after fighting with the threading, and then he tightened both pedals very well, to make sure it didn't happen again. Four weeks later, the left pedal came flying off and he ended up flying forward and hitting his face on the handlebars, chipping his tooth slightly. Mind you, this is all within a month after it was opened. He ended up reattaching the pedal (again, after fighting with the thread), and it looks the solution now is to tighten the pedals with a wrench before every use. It's kind of a pain. Other than that, the resistance is good, and it is solid. However, I recommend purchasing a bike from a national retailer who will honor a more reasonable warranty and return policy.
874114
The product is definitely innovative. However the quality of the units are very low. Also, the warranty is only 1 year. (many competitors have 3 year warranty)

I bought 4 units for my renovation project on Swylite's e-bay store. Although, I had some problems installing one of the devices due to lack of a neutral wire, the installation is pretty straight forward.  I liked the units at first for smart design and innovative features. I liked that the timers had variable mode and did not require any internal battery to be installed. The timer has a 7W minimum load and works perfectly with CFL.

However, the quality of the units is a different story.  After one year of very light use, three of the four units failed. The units on-off switch began to become unreliable. The light would flash on and off even at slight vibration or tapping on the wall near the timer. I had to replace the units with regular switches because of totally erratic behavior. Two months later, the forth unit in the basement failed. So, after a little more then one year, I'm out of $130. Shame on Swylite's 1 year warranty.  I though about replacing the units with new LST200 model, but decided against it due to short 1 year warranty. I would not recommend this product because of poor quality and short warranty.
4956670
The unit  comes in two separate boxes. Both were well packaged and arrived undamaged. Unpacking the boxes, the materials and quality of finish we're comparable or slightly better than what I would have expected for the price paid. The parts and hardware are well labelled and organized, and the instructions are clear with well-done diagrams. The problem arose while inspecting the parts. The right side piece was packaged with obvious quality issues. The front trim piece containing the hinges, was split lengthways in two places, and looked to have had a repair attempted by adding a staple at either end to hold the split pieces together. I find this to be an unacceptable, bush-league attempt to pass inspection and poor quality control. I am currently awaiting response from TransDeco to see I'd they will send me a replacement part. Depending on the response and customer service, I will amend my evaluation accordingly. Meanwhile I have parts littering my living room until this is resolved.
2370808
I got this tablet from eBay. Soon after I started using it it developed a problem with the digitiser, in that it would stop detecting swipes mid swipe, resulting in them being registered as either a series of taps, or not at all. This completely destroys the user experience as even scrolling down a webpage is impossible without unwanted clicks on the adverts therein.

I wrangled this issue with the excellent customer service at Sony and after a month and a half received a new tablet because apparently they were unable to fix the old one. This tablet also developed the same issue the day after I started using it. So now I'm anticipating another month and a half of waiting for a tablet I paid just under $400 for. This is really terrible quality control, which is something I would expect in a tablet that costs perhaps half as much.

Also, the awesome customer service at Sony did not reimburse me for shipping the first tablet to them, and are in the process of determining whether or not to pay for shipping for the *second* defective tablet. Their ability to provide anything resembling timely communications in regards to the status of the repair and replacement must have caught cold and died, as I had initiated about 20+ phone calls and emails to obtain information.
3881423
bought "refurbished" for $350 six months ago.  Now it quit and I have no recourse (merchant covers only 3 months).  I recently discovered the issue is common with this unit:  "cannot recognize lens." 4 lessons:  1.  buying "refurbished" is risky.  2.  On-line customer service is poor.  Return policies are weak.  Warranty may be invalid.  3.  seriously consider buying electronics at a local store -- tradeoff of higher price better customer service.  4.  Do your research!  Identify systemic problems -- like this unit's engineering flaws.  FYI -- even those with warranties are being denied coverage under pretense of mishandling.  Buyer beware!
1050716
Warning if you are purchasing this monitor in 2017!

On paper, this monitor is precisely what I was looking for. It has the perfect specs for someone seeking a multi-purpose display for both gaming and graphic design work.

Unfortunately, the QA is atrocious, and I've gone through multiple exchanges that exhibited identical issues (see attached images). The grey uniformity is horrid. When viewing flat colors (while doing web design), you'll see distracting DSE (dirty screen effect) across the entire screen. Large, dirty bands cover the entirety of the display.

In this case, it's a combination of a poorly applied matte coating (can be seen when the screen is off), and a defect in the way the LEDs were arranged. Basically, the worst case scenario when it comes to screen uniformity.

But here's the weird thing: All three units showed defects in the exact same area - normally it's the heaviest towards the left, with major smudging occurring in the center. I reached out to Amazon asking if they could send me a unit from a newer batch, but sadly, the unit that arrived today is just as bad.

After googling the issue further, I discovered countless forums that pointed out the exact same problems, and appears BenQ has ignored customer complaints - and it may be the reason the price lowered from $800 down to $400 in such a short amount of time.

If it wasn't for the terrible screen uniformity, this would be one hell of a monitor. Colors are great, and the contrast ratio is phenomenal. Sadly, none of that matters if the image looks like it's covered in dirt when in motion.

Incredibly disappointed in BenQ!
2995954
I bought this TV last year, and I loved it until just a couple months ago.  We noticed a spot that appears when the screen is somewhat dark.  I reached out to Samsung for service, and that is when the nightmare began.  I bought this on 11/24/2016 on Samsung's own web site.  I filed a service request on 11/18/2017 on their website.  I received an email that I was due in home warranty service.  Later they called to have me go through their service script to see if the problem would clear itself up. I called back, and they couldn't find the ticket.  They created a new ticket.  They then asked me to upload a receipt and picture of the problem.  I told them my receipt was available on their web site from when I registered my product.  They then confirmed the issue.  I sent them the pictures.  Days later I reached out to understand why they hadn't contacted them.  I was told they were waiting on the receipt.  So I sent them a copy of my receipt.  Then they told me they would be reaching out to service my TV.  They called and scheduled an appointment on that following Saturday.  They then called my wife Tuesday to schedule the appointment, and my wife mentioned we had already scheduled an appointment.  Rather than explaining that this was to set up the exact time, they cancelled the service ticket.  When I called up to ask where they were, they said that the ticket had been cancelled.  They opened a new ticket.  Then they wanted our receipt sent to a new email address.  Why can't they send it from one to the other, or better yet, download it from their own warranty registration site?  Well I'm still waiting for service.  I'm waiting for their Executive customer service people to deem that my service was in warranty thanks to all their delay tactics.  I asked them about this prior to my warranty expiring and pointed out that it seemed like they were stalling until my warranty expired.  They assured me this wasn't the case, that they would take care of me.  It is January, and I'm still waiting to here back from their "Executive Customer Service team for a documented event (got the pictures) that was prior to my warranty expiring.  I'm just glad my TV works, and I only see the spot when the picture darkens.  I would've had to buy a new TV for all the hurdles I've had to pass.
4563241
The camera itself has worked great, for the time that I've used it.  The reason I'm giving the Olympus OM-D E-M10 Mark II a 1 star rating is Olympus's repair process. The system they use to manage, track, and contact customers about their ongoing repairs is archaic, at best.  Here's why:

I sent my camera in over a month ago after the shutter system stopped working (which happens to be a common problem if you Google it), and I received an email containing my name, a link to their repair website, and my repair order number.  Once you navigate to their website, you will fill in your name and your order number, and you are brought to a page that contains information regarding your repair order, including your repair status.  I checked this periodically for 1.5 weeks, when I finally saw that the repair status had been changed to "Pending Approval".  I waited another week, and the status had not changed.  I finally called them, when they let me know that they were waiting for me to submit payment details before starting the repair.  They hadn't request payment details from me beforehand in the process, and they hadn't notified me that the repair status had changed and required payment in order to continue.

(I also bought this off of Amazon 5 months ago, which falls underneath their warranty period, but the seller wasn't a Licensed Olympus Seller, so I recommend double checking who you buy the camera from)

After submitting my payment details, they told me they'd send it out as soon as possible. I continued checking the link for another week for the status of my repair, when I finally saw that they had attached a UPS Tracking Number to the page. I saw on the UPS Tracking Page that it was set to arrive in a couple of days, but I didn't receive it on the scheduled day.  After waiting a couple of more days, I called Olympus again, requesting an update on my now-lost camera, which they said they'd file a claim for.  They told me that the package had arrived successfully, and to check with my neighbors to see if anybody had received it (I live in an apartment building surrounded by other apartment buildings, so this was amusing), and gave me a lost claim number. They told me to call back sometime in the next 7-10 business days, which was their estimate for completing the claim, with the claim number as reference.  At this point, I was incredibly frustrated that they had no way to notify me about any updates in any of their processes, so I looked into my delivery details with UPS directly.  It turns out they had delivered it to Michigan, instead of Washington where I live, which I quickly notified Olympus about, hoping to see if there was any way to speed up their lost claim process.  They still told me to call in 7-10 business days.

TLDR; Olympus's repair process does not contain any modern software system that sends notifications to customers.  This has resulted in an incredibly lengthy repair process that will make you never want to deal with Olympus again.  If you're considering buying a mirrorless camera at this price point, I recommend going with a product from a different company.
2067291
I loved this computer when I initially got it.

The bad:
- Within a month of getting it,  the screen developed a white spot.
- Within about 7 months, it started giving me intermittent blue screens. It used to say 'critical operation had failed', or 'could not save to memory', and then just restart, and would be fine for days.
But slowly those crashes started coming more often. And about a month ago, it just said can't recover, and asked for a Windows recovery. Which we did. It did not fix anything. And every time it would be ok for a day or two and ask for that again.
Finally about 15 days ago it asked for a system factory reset. Which it could not finish.
- Customer service sucks. They are completely unhelpful and wanted money before anything. They recommended I go to a best buy and said they are their official service center. When I went to best buy, I was told there is no such thing and only geek squad. So I paid $100 for the geek squad. They apparently checked the hardest and said it was ok. So i paid the next $100 for a complete system recovery and reset. Which again worked for literally 2 days. And now it is showing me that there is an issue with the wireless and something else. And the blue screen crashes continue.

This was a pricy laptop. After paying $1000, I expected it to last at least a good 3 to 4 years! My Sony from 2008 still works, a bit slow, but no issues! I have already ordered a Dell as a replacement. It us not lightweight, but at least the customer service is good.

 The good:
- It is super thin and lightweight. I have not seen another that is not a chrome book that is this light.
- Very long battery life. With one charge, it definitely can be used about 4 hours. I never bothered to test the full life. But four hours with no worries is amazing.
- It boots up very very fast.
- The screen is beautiful with thin borders and crisp vibrant colors.
- Stays cool and does not heat up.

Broom line:
No matter how great it is, if it is going to die so soon, I would not recommend it.
2114346
Purchased 3 of these 64GB drives for our non-profit office use, within 11 months with very limited use one became unreadable. Contacted Lexar and they issued an RMA. It took about 2 weeks to receive replacement. Now the second of 3 drives has turned up unreadable. The warranty is a very good 3 years, so I will likely get an RMA for the second failed drive but this is twice that we loose all data stored on these Lexar S45's. It doesn't inspire confidence to store anything on them. Also the replacement was mailed to me loose in an envelope, with some cryptic paperwork, I expected better.
925245
This computer has broken twice in a year.  The screen would not turn on, even though I always charge it using a surge protector.  I sent it in under warranty 6 months after I bought it, and it was returned saying they had reattached a lose part.  15 days after the original warranty expired, it again will not turn on.  I called a Samsung technician, and they said it cannot be repaired without costing me money.  I spent over $200 for a computer to not even last one year.
3988906
I have owned this product less than one year and it has stopped working. I am in the process of obtaining warranty service. The Breville voice mail system appears designed to make the customer go away. Almost any number you press leads to a lengthy recorded message, not to a live rep. Having called the voice mail system multiple times, and tried various options, I finally, after a lengthy hold period, got through to a live rep.

I was informed that I can exercise the warranty but that I must purchase my own shipping materials. I suggested they ship a replacement unit to me and I would ship the broken unit back in the new unit's packaging but this is not their policy. So I must pay (in money and time) to remedy Breville's defective product quality.

To summarize: Breville product quality, customer service, and warranty service are poor.
1603921
I bought this particular model in May 2009 when it was a new model. I was very impressed by the picture quality and, although pricey, less $ than a comparable Sony. Now the extended warranty expired last May and this past week I noticed very close, fine, black lines in the display (worse in upper right quadrant). It is very noticible and has ruined the experience. I looked up this problem on Google and apparently it is an all too common problem on Samsung models of this type. $1,000/yr for a television is way too much to spend. Oh well, on to the next set. Sony on the way as it is highest rated set for reliability. Farewell Samsung.
3892322
Initially, this monitor looked like a great choice - it's 144hz, 1440p, etc.  However, over the two months I've owned it, it's gained a total of five dead pixels, the first coming after a little over a week of use.  Furthermore, there's an odd, oily quality to the screen, which can't be fixed with a cleaning microfiber.

The customer service is pretty abysmal (30 minute phone call) - they're willing to take it in, repair it, and have it back in 10ish days, but won't allow me to pay the difference and upgrade to the IPS (which would hopefully fix the oil issue), get a full replacement, or make it any easier to simply be without a monitor for nearly two weeks.
2575643
Design
Quality (inside and outside)
Customer Service
Warranty
Packaging

You got that all
1376875
Your warranty may be useless. This is how Lenovo does business. I have owned several IBM Thinkpads and have several client groups with them as well and all of the IBM's have been sturdy and reliable performers.

Since the transition frmo IBM to Lenovo, I have had three Lenovo's, one with a three year warranty. These last three Thinkpads went dead within a a few days to a few weeks and the third had a keyboard that fell apart in addition to multiple usage problems, both s/w and h/w. Having been forced to do the multiple hours of diagnostics myself due to lack of customer service and adequate tech support, I learned and told the techs exactly what the problems were. They amounted to poor build and quality control both on s/w and h/w. This was done within the first week of each machine.

For three years I tried to get Lenovo resolution. I was repeatedly transferred around, even eventually to a person at IBM, as the first one was sold during the transition. That "single point of contact", after a few months of calls with no forward motion, the rep told me he would call me back after his family holiday, which was clearly more important than any small business continuity. Of course there was no call back from that Lenovo contract employee at the IBM office and no other person to handle the quality and warranty issues of the new machines. The best they offered was a refurbished machine, which I should pay for prior to shipping and wait for a refund, or send in for repair and wait 2-6 weeks for a response, which according to the "single point of contact" would undoubtedly be a refurbished/used unit. This is to replace a machine that was reported as bad within four days of receiving, that cost over 2,200usd.

The warranty called for hot swap repair or return/replacement within thirty days (authorization required). That's Lenovo "customer sucksness".

Try ASUS. Lenovo has been trying to keep pace and has been subverting ASUS technology ideas to do so for nearly two years that I am specifically aware of. ASUS makes a better machine with a better warranty that is actually honored; better built, more rugged, attractive and green than most, with something for everyone. Most importantly, ASUS keeps working. When it doesn't perform perfectly or if you want to tweak the system, it is easy to find online, telephone and local support. If you are not getting an answer locally, it is not too difficult to get to the support lines or even corporate to resolve the issue. Not the case with Lenovo.

So, I am still sitting here with three bad Lenovo's now that the two and three year warranties have expired without even minimal support from Lenovo from the first week, where they continually put me off with reassurances til it was too late to return the new model to the seller. Like many, I too, have contacted the FTC and AG.

The poor quality is indicative of Lenovo and it's poor business and manufacturing processes, which are not indicative of IBM or IBM's original or leftover stock of Thinkpads, some of which Lenovo may still have.

You are very lucky if you got a reasonably well working product, or even replacement parts sent if you had an "overnight service" warranty with Lenovo (where people have generally been made to sit for hours with telephone tech support and essentially perform repairs themselves, or simply bury the expensive machine if possibly needed parts are not in stock - there are rarely authorizations for return or replacement).

After fifteen years of Thinkpads, I give up. The transition to Lenovo has left an indelible black mark on the products, from poor quality control and lack of appropriate customer service to abandonement of warranty. Many complaints by many people have been made regarding the failure of Lenovo to uphold warranty contracts on the faulty equipment they continue to generate.
216203
A great product - until it breaks
Came as a gift and for someone with a Siberian Husky and 2 cats you can imagine the hair challenges. The unit seems well made and worked flawlessly until about 5 months later when it suddenly started going in circles and beeping. It came with an extended warrantee from Asurion but that doesn't kick until the manufacturer's warrantee expires, and there's the rub. Support is in China. The telephone number listed for USA support does not answer and cuts off after 3 or 4 rings. Send them an e mail at Support and they politely answer and then begins the fun. They try to diagnose what might be wrong remotely and ask you to upload a video of what its doing to YouTube. They ask you to make sure nothing is jammed. Remeber that support is on the other side of the world and a day ahead of you so things move slowly. They then ask for manufacturing date on the bottom of the unit. They are not very accommodating if you don't have the purchase receipt like if you got it as a gift. Even supplying the Asurion information which indicates the purchase date is not good enough. They have their iLife policy that must be adhered to strictly. Most companies in this position would send a new unit out and a label for the return of the old unit in the box ( like HP does, or Kuerig, or almost any other reputable company).
I have a sneaking suspicion that I am in for a nasty surprise here. Customer service has never been the hallmark of Chinese companies and I think this one will continue that tradition. My takeaway - Service after the purchase is as important as the purchase itself. Check that support is available in the U.S. and maybe look at their social media accounts to check what customers are saying about their product support and product in general