Horrible Warranty Process
938354
On April 25, 2016, my wife and I decided to buy a tv. We went to our local Best Buy and purchased a Vizio 58'' flat screen tv along with a sound bar. At the time the associate asked me if I had a power surge protector to protect my electronics. He recommended the Monster 600 Gold 6 Outlet Power Strip. It's a $60 power strip. On the packaging of the product said: CONNECTED EQUIPMENT WARRANTY - PEACE OF MIND - $350,000 INSURANCE- Guaranteed to protect equipment* Making all these allegations it instantly built trust to spend another $60 for a Power Strip and it gave me exactly that, peace of mind at point of purchase. I figured we could protect our purchase of a tv just in case we ever did have a power surge. Not to mention we did not buy an extended warranty because we figured the Monster "Guaranteed" insurance would cover in case of a power surge. A little over a year later, around July 21 we had a power surge and it fried our Vizio tv. After days trying to find a Warranty phone number or email, my wife finally found a contact. They emailed us a Warranty Claim Form, which is an extensive detailed report with diagrams and all. Very confusing and time consuming for the customer (us). We had to pay a certified technician, we chose Geek Squad from Best Buy, $100 from our own pocket to verify and diagnose the problem. We scheduled the appointment with Geek Squad. Again very time consuming. They came in, and verified the parts that were damaged and reasoning. The tech said it was definitely a Power Surge that fried a component. We then mailed back the Power Surge Strip and the claim. It had to be Certified Mail with tracking # so it cost us another $20. We really felt like they were making us jump through hoops to file this claim. It was a lengthy process and very time consuming. We then called after a week. They said they received the claim, but they had to send the Power Strip to a lab to be tested. Which took 2-3 weeks. In all this it's been a little over 4 week process of phone calls, emails, and visits. On 8/23/2017, we get a letter in the mail stating that our claim was denied stating the evidence indicates that your component defects were not a result of a failure by the Power Center to properly perform. At this point I was extremely disappointed. We feel as if their claims on Warranty Protection are not being honored as they state on the Products Packaging. I feel as we were taken advantage of and trusted their claims of "peace of mind" and a year later they make it very difficult to work with and denied our claim. They did not honor their warranty. BETTER OFF BUYING THE BEST BUY PROTECTION PLAN FOR YOUR DEVICES!
942537
I bought one of these a couple of years ago.  It had all kinds of glitches and issues.  The company seemed very apologetic and suggested that I "hang in there" with them while they are fixed and not to return it.  I spent $350 on it.  I was very busy at the time and decided to shelve it until the glitches were worked out.  I pulled it out today and then thing has all kinds of issues so I called support about getting a software update.  Guess what -- I was told "we don't even have documentation for that unit any more -- we can't help you."  and "I wish you had asked for help when it was in warranty." How long is the warranty, I asked?  "just a few days -- typically 90."  I STRONGLY RECOMMEND NOT PURCHASING A PRODUCT FROM CHANNEL MASTER.
2678079
This heater worked great for about 2 months after I purchesed it, for about 2 months I purchased this unit through Lowes and after having it for 2 months it quit heating. After contacting the manufacturer I learned that if you do not retain your receipt you have no warranty, also I am still in the process of working with the manufacture to find out what I need to do, this process has been going on since around December of 2011, and they don't call back when they say they will, so you wind up calling them and waiting 1-7 days for a call from them I call them and all I ever get is their answering service. Sorry excuse for customer service and a very expensive wooden box. Do not buy this Item.
501492
Not only is the American based service center unreasonable on the telephone, but the quality of their repairs is horrible.

I sent my DEFECTIVE and under warranty Z5 to them for repair. They repaired it all right. It made horrible noises and the pump sounded like a freight train. I called them about it. They tried to tell me that depending on where it sits in the kitchen, it can amplify simple sounds. I explained to them that I am aware of that, and this noise is horrible. They finally agreed to let me send it back. It came back quieter. But then the infamous Z5 Error 8 began to appear. I called about that and they told me it was out of warranty by this time. I asked them what Error 8 meant, and got evasive answers. They wanted $300 to fix it. (10% of what I paid just over one year earlier)

I sent it in, paid the $300. It came back working. Two weeks later it was making Error 8 again. I called them. They said I could send it in again if I wanted, but I would have to pay the shipping this time around. I was angry because it was just 2 weeks earlier when I received a $300 servicing. This group is really shady. To convince me to pay my own shipping to return it, the customer service rep told me he would let me talk to the person who takes a look at it, once I send it in. I asked what good that would do, and he said it would make me feel less angry.

I took the Z5, boxed it up, placed it in the Garage and it now reminds me to be careful who I trust.
43669
I purchased a SteelSeries Rival 300 gaming mouse on January 14 of this year. It was delivered on January 18 and, by March 27, it began to malfunction. The four pads at the base of the mouse are not in the least durable. Using the Rival 300 as I ordinarily would any other mouse on a clean and intact Razor mousepad (that Ive used a Logitech mouse on in the past without issue) should not have worn these pads to the point that the mouse scratches across the surface with noticeable friction. I contacted SteelSeries and provided a PDF printout of the invoice for this item. I double checked the file and it was a perfect copy of the invoice. Four days after contacting SteelSeries, by which time I had already given up on hearing back from them and ordered replacement aftermarket pads, I received a message stating, Thank you for submitting your RMA. Unfortunately we could not verify the validity of your receipt and will require further action from you in order to verify your RMA claim. They go on to ask me to print a QR code and hand write my name and ticket number on the paper and take a picture of the paper next to the product in addition to other requests. They don't explain why they were unable to verify the validity of my receipt, likely because it was absolutely perfect and they made zero attempt to verify anything. I doubt the PDF printout of the invoice was even opened, as it is pixel perfect and contains everything they could possibly need to know I purchased the product well within the warranty period. I don't know that Im going to bother jumping through these arbitrary and unilaterally imposed additional hoops in order to play their RMA game. This is a lousy way to treat a customer who has spent money to buy a premium product. Its the last time I will buy anything from this brand, as they apparently have no qualms asking users to do a ridiculous amount of work before even generating an RMA number. Given the circumstances, I believe the additional requests were made solely to discourage me from availing myself of the RMA process by arbitrarily making it difficult with absurd requests. My invoice should have been enough to prove I purchased the product. If there was a question about the invoice, which there should not have been, the company could have easily called or emailed the merchant to confirm the invoice was valid. If the company chooses to respond to this review, I ask that they indicate what, specifically, was wrong with the invoice provided.
1575839
Bought six of these about three years ago.  Warranty is good for five years.  I had two of the six fail simultaneously, and over the span of another month, the other four failed.  The worst part of this is their RMA process sucks!  I have never had this bad of an experience trying to get a company to replace an item while it is under warranty!  I will NEVER buy another SanDisk product.  You have been warned.
4498686
I bought this Dual XDMA6415 less than three months ago. At first it worked fine but even after the first couple weeks, I started noticing problems. It became fuzzy sounding and the bluetooth stopped connecting. My iPod stopped charging and I replaced the chord twice with no results. After checking the wiring and the device, there is no connection problems. Now the radio does not function at all, nor does anything else for that matter.

I emailed the company about the 1 year limited warranty and after three weeks, never received a response. I called the contact number listed and I can never speak with an actual person. I am really disappointed with amazon, because they should not be selling a product with such a sketchy service warranty. I guess you get what you pay for. I should have spent the extra cash instead of wasting it down the drain with this piece of crap.

The warranty info if you are interested:[...]
3351743
This unit operated for about 6 months, then simply died.

Repeated emails to the manufacturer's "support" address have gone unanswered for two weeks so far.

The manufacturer's website [...] has no warranty information AT ALL, and their own retail website provides warranty information that disagrees with their own product packaging.

According to the product package literature, the "two year warranty" requires returning the product to pyramidcaraudio at your expense, and then you also have to send them $15 to pay for shipping the replaced/repaired product back. This could easily end up costing you half the cost of a new unit, and that's if you don't count your time for anything. And that's assuming that you actually get a working unit back, which given the firm's seemingly haphazard attitude toward warranties and customer service seems less than certain.
1921731
I bought 2 of these tablets 19 months ago. Just after the warranty ran out one of the tablet's screens started flickering anytime there was too much white being displayed. This makes reading and browsing a truly annoying experience.  The second tablet's charging port recently broke so it can no longer be recharged making it useless. I contacted ASUS and they said they would fix it for a mere $316! That is 175% more than what I paid for it brand new. Horrid costumer service experience.
3076323
BUYER BEWARE -- Go over the warranty with a fine tooth comb!  I purchased the product 5/2016 from a big box store.  One of the main selling points was the warranty.  This was used in a residential -- although rural -- setting.  The carburetor went out 3 months after we purchased it.  This is NOT covered under the warranty.  Echo was not helpful when I called them.  The big box store has not been helpful at all.  It's been completely frustrating. Talk about a waste of money.  Very unsatisfied with this product.
4382692
Horrible product, horrible company!  I've had 3 in the last 18 months...giving up and buying another brand.  Honeywell will not honor the 5 year warranty....they make you call a contractor...I've gotten two quotes...one for $300 and one for $140...can just buy a new unit for that much money....which is exactly what hey are hoping that you do.  Even the 3 contractors that I spoke with in the Houston area have said that this is not a good unit....they keep breaking.
1582515
Poor warranty support. They refuse to even attempt to fix their defective products. Avoid at all costs.
3524438
I've had this computer for a year. One morning my computer started having numerous issues (fine the night before, shut it down, left in same place, rebooted and bam, problems). It kept restarting itself, the speakers became static-y and warbled, and it wouldn't connect to the internet, hardwired or wireless. Fortunately, it was two weeks before the warranty expired (that was my only bit of luck). After two days on the phone with Acer, I was instructed to send it to the repair center in Texas (at my expense). I paid for two-day shipping. I got it back 12 days later, saying they had replaced the hard drive. ALL OF THE PROBLEMS STILL EXIST. Clearly they hadn't tested. Within ten seconds of starting it up, it restarted itself, and it has done so 3 times in the last hour, speakers have exact same problems, and it won't connect to the internet. I am now into my third call with Acer and the best they will do is pay for me to ship it back to them via ground. After 12 days of their having it, I expect them to do better. When I asked what it takes for them to offer to ship both ways overnight, he said when the issue isn't fixed after the second time. GREAT. Now I have that to look forward to.
4001888
This is a horrible idea, they claim that the product is Easy to install and doesn't void your warranty but is 100% false , I would like them to contact me so I can get my money back.
4566764
The monitor worked for a little more than 1 year and then ironically became nonfunctional after the warranty was up. It took multiple calls to even get someone to answer the phone via their customer service number. I have called twice and emailed at least 6 times. The rep I spoke to (both times) was pleasant but asked me to repeat steps he had already had me try. Emails were a disaster. I was initially asked (over the phone on the second call) to provide proof of purchase and a video of the issues I was having (my phone and iPad weren't recognizing the camera anymore).  I was then asked via email to do some other network configuration things, which I did and took pictures of settings, etc and emailed them back. Nothing. No resolution. I was then asked to do a reset, which I had already done while on the phone with customer service. Nothing. I was then asked a second time to check the network requirements, which I had just done 5 days earlier when I provided pictures as proof of everything.
I have asked for a resolution of this problem and have gotten the run around every single time I hear back from them.

At this point I'm sure I'm out of luck....$219 out of luck. So, I don't recommend this monitor only because of their shockingly poor customer service. Even if the monitor would have broken but I experienced a fast and stress-free resolution to the problem, I would have still recommended it. But that has been far from the case. I won't be recommending it to my mom friends. And I work in a children's hospital and won't be recommending it to people there either.
729829
I have been trying for more than 3 weeks now to get an ackknowledgement from these folks  1) that a warranty exists m and 2) the provision of instructions on how to get this taken crare of .  so far , no satisfaction on either count. I would not recomend dealing with these folks in the future , It appears to be simply a rip-off
2454374
Not a bad TV itself for the price, but customer support for warranty issues is the absolute worse. Mine won't find any channels during an antenna scan and the manufacturer has been giving me the run-around for 5 months.