Opening the package breaks the product...
934945
We bought this queen to set up when guests visit and then fold it for storage.  We really wanted the EU style slats so we would not need a box spring.  The problem was the packaging. Both folded frames were bound shut using 5 or 6 plastic zip ties wrapped around pairs of wood slats. They were tightened too tight, so when the ties were cut the compressed slats rebounded with a forceful snap.  Three slats popped off the frame and the plastic nubs that fixed the slats to the metal frame snapped off or were so twisted as to be unusable. They won't simply pop back onto the frame.  The packaging does not accommodate easy repacking for returns.

For the price we will make do.  Set up was not difficult. The metal frame seems sturdy. The leg braces had to be hooked to bolts along the frame that must be loosened and will have to be unhooked to fold them. The two frames bolted together easily. Since we don't know how to package it for return, my husband plans to drill and screw the slats onto the frame. It is just a shame they cut corners and used plastic to hold the slats to the metal frame!
2408816
El producto esta roto que ago en este caso?
The product is broken what can I do in this case?
3957228
Ordered this pack after reading positive reviews only to find that the package is open. AVOID.
2362714
I love this skin line BUT the pump was broken when I opened the package which makes me suspect that the product may be compromised. Will not purchase from this seller again.
1564432
I just missed the return for refund opportunity window. But we received this package and it was damage/broken when we opened.
1467767
I ordered this for my sons kindergarten graduation and he was so excited when he unwrapped the box. But when we opened it the disc is broken and he was very upset. And when I tried to return/replace item it says its uneligible for return, so now Im out $30 and my son doesnt get his present that he was so excited about.
283543
tons of broken glass everywhere, be careful when opening the package
882976
Bought this item back in February.  Didnt open it until now as I was working on my kitchen and didn't need until now.  The box has been sitting untouched in my basement since the day it arrived.  I opened it today only to find almost every part broken.  I love the product,  its just too bad they cannot figure out the packaging to protect the product.  I will likely just throw it all away because its broken
234050
1 star! It arrived in a package that was completely busted open!
4481433
Product package was torn and opened, and product was broken. Thought about returning and buying again, but was so dissatisfied with my experience, that I rather not.
2489203
When received the screw top was broken.  I am unable to seal product after I open it.
3656978
Product arrived broken due to the way it was packed
4420003
Unfortunately the product was opened. It was almost like it burst though the seller clearly tried to wrap it safely. I love this stuff, but I won't buy it online again.
3748732
I was excited to recieve but the package had already been opened/damaged
3086319
PLEASE DO NOT BUY THIS PRODUCT.  The item came broken
1719869
The package is broken and the product is damaged in corner and I notice after I fixed the panel. This is really pain
3913357
the product is ok..but ... bad package and got a broken piece ...