Good Coffee  BAD Service
931286
I loved the coffee, what i didn't like was that i paid 17.99 for the original WHITE bag, that shows in the picture, and they sent me the 9.99 RED bag coffee.  Worse part was that since is GROCERY is not refundable.
2997019
Coffee tastes great but the packages are defective and clog your coffee machine. Had no trouble with any other Coffee people coffee other than Black Tiger.
2555802
First, the good news: when the machine works, it makes excellent coffee.

Now the rest of the story.  We bought this machine ten months ago.  In that time, the machine has broken four times.  We're now on our fifth breakdown.  I have logged several hours with Jura-Capresso's customer service people (or on hold waiting for them), with wildly mixed results.  At times, they have been helpful, promptly sending a new machine to replace the broken one.  At other times they have been unhelpful and rude.  The head of their customer service has insisted to me that they don't have problems with their machines, suggesting that the recurring issues we were having were somehow caused by us.

We have asked repeatedly whether we could return the machine for a refund, but Jura-Capresso says they don't give refunds.  So now I guess we're stuck with sending this machine back for repairs every time it breaks -- until the warranty runs out, of course.  $2000 for two years of coffee.  Not quite what we had in mind.
2138510
I have to say that Mr. Coffee's customer service was great. I called them because my coffee maker stopped working after a few months so they sent me a new one free of charge. I didn't even have to send the old one in. Unfortunately, the replacement does not work well either. I have to brew a full pot of water only just to get the heating element up to temperature, and after I do add coffee grounds, I have to dump out the first 6 cups because they're watery. Then, using the same grounds that are already partially brewed, I brew another 6-8 cups and it comes out great. My dad has one of these and it seems to work fine, but after two strikes I'm moving on. It's just too much effort to get this thing to work correctly. No hard feelings, thanks for the customer service Mr. Coffee.
4520484
so i decided to order this because i wanted to try some kenya aa coffee because i like beans from kenya. though when i got my package i was surprised to find that i had the wrong coffee. they had sent me the
Tanzanian Peaberry coffee. not exactly what i wanted so talked with amazon and they decided to refund me the money since food items can't be returned. if you don't know amazon has the best customer service! going to try to order again and hopefully i get the right package  if not i will give up on this coffee as it won't be worth the time.

after reading from others in comments it seems to be i am not the only one to have this experience.
809314
I love the coffee, however shipping from prime is not the same as directly from DWC websight. The bag had been crushed to the point that the seal at the top of the bag had been broken. Felt like getting warehouse reject I'll lilely toss the last half of the bag when i get a new one from the DWC website
3589445
This coffee does not have a bite like other brands and is the best tasting coffee I have found in my travels.  I can only get it here now since all the stores I did get it have quit handling it.  Their loss of my business.  Stores complain about losing business to the net, they should carry the products we like.
1763581
This coffee is excellent but please go to keurig.com or van houtte's web site to order it for only about $15.00 per 24/count. I thought I was getting 2 24-packs for the 29.99 price and it was only one. My mistake but don't you do the same!
3526743
The coffee is good, the fact that there is no return on this item did not make me happy.
1980280
BEST TASTING COFFEE ON THE MARKET, BUT DON'T TRY TO BUY IT DIRECT, THE SALES DEPT. IS FULL OF ARROGANT EMPLOYEE'S WHO DON'T REALLY CARE IF YOU BUY OR NOT..
2946125
Good coffee.
Problem is the cost. Ordering from Amazon you pay twice as much as you pay going through Keurig.
My fault for not checking, won't happen again.
291941
The coffee is wonderful but this is the second time we received a broken box that was open with coffee pods missing it looks like whoever packed it needed a cup of coffee and took one out. I'll have to put it together myself
4730431
I have this coffe pot and love it!! But I sent one to my sister for her birthday and the grind mechanism failed to attach. I contacted the seller that was on Amazon and no response!! They're policy for returns is to send the item back and they would investigate the coffee pot. If they determined that it was faulty...THEN..they would consider replacing it!! Come on!!! My sister had just got her's out of the box and attempted to use it!! I contacted Amazon and they gave me a big run around!! Not normal for AMAZON...as I have purchased from them for many years and had NO problems!!! BE CAREFUL!!!! I ended up in a screaming match with the AMAZON representative. They finally said they would return my money within 2 weeks and to go ahead and order my sister another coffee pot!! It was ridiculous!!! The coffee pot makes great coffee!! But, make sure AMAZON will back up the merchandise, if not don't buy it from them. Purchase from your local dealer, so you can get a NO HASSLE return..
3915576
We've loved this coffee for the last four years but it isn't easy to find except on Amazon.  The problem last time was half of the each of the 2 boxes was damaged and the cups were not usable.  Very irritating since coffee is not cheap.
18043
Terrible customer service.  Spending hours tying to get through to 800 726 0190 site. Coffeemaker brew pause broke right away on DGB900BC.  Need another basket.
926716
If reviewing the coffee alone I would rate it at five stars.  Order was another story.  After more than a week of waiting we called, only to be told order couldn't be located other than on paper.  Another order was placed and we received three day delivery at no additional cost.  Won't be reordering unless the price point is reduced to compete with my local Costco location.  Tully's Hawaiian Blend gives me the best cup of coffee I have had out of my KEURIG coffee maker.
2124698
Very poor customer service at tassimo. Impossible to track orders. Takes forever to get your coffe from them. Most coffes out of stock.
Great machine but to much hassle to get T-discs.