Microsoft provide worst after sale support
933782
Microsoft provide worst after sale support, one of the kinect games was not working, i spent one day with Microsoft support , sent different screen shots for the product and the invoice,
at the end i have been told, sorry we can't do anything for you .
1509789
I wish I had read all these reviews before I purchased the product.  Unfortunately it's too late to return mine to Best Buy.

1. The biggest things is that Microsoft doesn't like this program, and automatically closes it.

2. The online support is useless...and phone support only gives you the same information as online.

3. Oh, and they don't provide a toll free number, so you have to pay long distance while you wait on hold...and after the first call they charge you $15 a call.

4. Also you can only call Mon-Fri 8AM-10PM (no weekend coverage).

5.  No manual is provided.  You must print your own or view online.

Here are a few of my problems:

- During capture, the software often doesn't recognize your device (VCR or TV).

- Can't seem to get past the "capture error"  and the instructions does nothing, telling you to check options that are grayed out, etc.

- On the rare chance that it does capture, editing is fine, but the "burn disk" process takes HOURS...first rendering, then compiling...and then it says "burn disk complete"...but nothing is burned on the disk.

I suppose there are some people out there that are happy with the product...but happy doesn't usually inspire one to write a review.

My suggestion...Proceed with caution!

Cat
2393827
What a sad piece of software and the tech support is almost as bad. I purchased 2015 to upgrade from  2010 that had worked for me for years. It did import the old data correctly (at least it seems to have). I spent two hours on their "support chat" with someone who couldn't form an understandable sentence. Their only suggestion was to uninstall and reinstall. At one point they kept asking for proof of purchase with out elaborating. What sort of proof did they want? Was I suppose to hold my receipt up to the screen?

I did update the software from 2015 R1 to R4 but that did not correct any issues.

The issues:
1. It does not work with a screen size of  1920 x 1080 or any larger resolutions. If I maximize the quicken window it either is blank or all the parts are jammed over to the right of my screen.
2. The windows sometimes just "go away" and no amount of clicking on the taskbar icon will bring them back. Mousing over the icon shows the program is running but it has disappeared from both of my screens.
3. I went to send an invoice and it tells me I don't have an email program installed, well I do. I find out later that it won't work with a 64bit version of any email program. No where was that on the packaging to know about before I bought it.
4. My old business accounting software would let me design my invoice template in word and then use it to print/email invoices. I went into the form designer in this program and the window promptly disappeared from either of my screens and I can not get it back.
5. I did a few test invoices to get an understanding of how they worked. Now when I try to delete them they won't delete.

There's more but I've already spent to much time with this awful software.

This was a bad purchase on my part. Now I need to spend more of my time trying to get a refund and evaluating another software package.

********* Update
I have since updated to R8.

Still won't download transactions from my bank. Some of the other issues seem to be working better (I didn't say the were fixed, just better)
Tech support is a total joke.  I've been on online chat for over an hour while only being asked two questions, what revision being one of them. It has taken up to 20 minutes between my giving an answer to the "tech's " question and them responding. They must be handling a dozen other chat sessions at the same time. Don't waste your money. It's cheaper and quicker to do this in an old fashioned paper accounting book.
3083091
If I could give this 0 stars I would. The tablet itself is fine (not compatible with a number of apps including basic functions), but DO NOT BUY MICROSOFT PRODUCTS. A simple inquiry into a Windows 10 upgrade turned into 5 hours on the phone which ended in the 6th technician I had been talking to hanging up on me and not addressing my issue at all. The first tech I talked to destroyed my tablet and it is now unusable. Honestly, just go with an Apple product, steer away from Microsoft if you want your problems resolved and don't want Microsoft employees breaking your computer/tablet.
1411595
Fantastic machine but when you update windows all the drivers have too be updated and Asus has to have one of the worst customer support departments. I returned the machine because after the major windows update the wireless adapter would not function at all. I spent three hours on the phone with 5 different Asus customer support people and 4 different drivers. Their final decision was for me to pay to return it too them and pay for shipping and I wasn't going to have a brand new machine having these problems. Great computer, fast and beautiful graphics though.
3173559
I have purchased 3 trackball optical mice from microsoft I loved the mice and the control they offer but the first one started sticking the red ball didn't glide anymore so I popped the ball out and wiped the insides and the ball then popped it back together and it worked fine for a bit longer then the same problem I checked the ball and reciever for debris and there looks to be nothing impeding the ball but the ball refuses to roll smoothly so doing what anyone with mulitple computers does I purchased a new one and put the lightly sticking one on my other pc. now 2nd one starts having the same problem after a few months I emailed microcrap and they sent me to their support page to search for an answer myself. guess what... nothing exists for my problem. I called the place of purchase and they said we back them for 30 days contact microsoft so this goes on for about a month now the mouse is dragging so bad its unusable without effort so I toss it in a box and do what everyone does and replaced it unfortunately I am hard headed I bought another microcrap optical trackball mouse basically cause I liked the unit and hoped that it was a manufactering problem with soft plastic or something of the sorts
Well were here again and I went through the microcrap web site and their so called customer service to get to a page sent to me by microcrap that says they want $35.00 to answer a question about their product... WTF I was a loyal customer and now they want me to pay for an answer as to why all the failures..... NO WAY ...I recommend any other brand besides Microsoft they do not stand behind their products and their customer service is horrible!!!! Buyer Beware!!!!  I recommend banning microsoft hardware!!!!

Gary Akers
167099
Purchased product (incidentally, it is discontinued by Adaptec).

Could not install on Windows XP with SP2.  Email Tech Support advised uninstalling SP2 (yea, right) to make it work.  SP2 has been out long enough for Adaptec to fix their problems.  Installed on another PC and had numerous errors...never got it to work.

Called the tech support line (non-toll free) and was advised that even thought I just bought it they would charge me $9.95 per incident to help me install their garbage.  You can imagine what I told them.

Returned to store.  Will never purchase anything from Adaptec again.
1554402
My Windows 10 Box stopped working just 3.5 months after I got it!  I have reached out to Vensmile support and have received no response via facebook and via email.  Now I am stuck with a paper weight I guess?  This is bad customer service!!!!  I would expect at least some kind of response! :-(
747326
I preordered the software on Amazon.com with the intention of upgrading from Windows Vista Ultimate. When the installation wizard requested the seriel numbers. I typed the numbers and it came up invalid. I called Amazon.com Customer service and told them that the activation numbers that were provided to me did not work, and it would have to work or I have to mail back the product. I wanted it to work. She said call this number and see if you can get it fixed. When I contacted Microsoft customer service I would spend more than 15 telephone hours over 3 days to reinstall the software, remote actuate my machine, give me false product keys, while treating me like an idiot from people who had no english skills and dialects as if they were reading phonics from a machine. As audacious as it may sound, around the fourth representitive actually asked me if I have an internet connection, after the first rep had me on the telephone for 5 hours supervising the first reinstall, when I purchased Microsofts Flagship Operating System. I was passed from one caller to another, who was not aware of the previous issue that I had. "You have to repeat it so I can make sure." I felt like I purchased an interrogation. What are we going to do today that we didn't do yesterday? 4 hours later after another install (Actually said she wanted to say on the line with me, "would you please call me back in a half hour" I asked) She had me reinstall and I gave her the numbers to authenticate by phone. Your copy is invalid was the message, your copy will only be good for 29 days. Where did you get it from, did you get it from the Middle East? (it says on the label made in Peurto Rico)I told the rep I ordered it from Amazon.com. They called me back and had me simply press windows>pausebreak give them a number and then they gave me a number and it worked. I gave Windows 7 Ultimate 5 stars because it is a good operating system, and I am using it.
3147778
Countless problems logging in ,Call customer service 3 consecutive days with 2 hours each day,then it worked fine for a month .After that ,same problem happen again .you know what ,I don't have the luxury of time to call to solve the solution with  each call that tales at least one hour !!
This online thing is disaster and obviously I am not the only one  , I think we need to step up and ask MS for refund
4330369
I purchased this product to replace Windows XP Media.  According to the instructions this was supposed to be a seemless installation.  Instead the tranfer quickly became a nightmare, freezing up my computer.  After a couple of attempts to reinstall, I gave up and opted for the "clean install", which was one of the options on the opening series of installation questions.  This procedure also took a few reboots before it successfully installed, but after an hour or so I had it up and running smoothly, though I had to reinstall files and software lost during the clean install.

My problems were not over however.  Once Vista is loaded a "30 day" clock begins in which you need to "Activate".  When I punched in the 25 character Product Code, I was given an error message.  After consulting with MS Product Support over a 2 day period, it turns out that I was not allowed to perform a "clean install" with the disk I had purchased.  Even though I explained to them the problems I experienced while attempting the upgrade installation, I was still required to pay an additional $10 to acquire a new clean install Product Code Key.

All I can suggest is Buyer Beware!

The good news is that the new operating system is performing well, with less "shutdowns" then the XP system.  I just wish Microsoft wasn't so paranoid with all copywrite procedures built into the installation process.

.
3704198
Useless POS.  I have the Pro plan and can't even try a test restore because the window won't display the file tree.  There is no support whatsoever.  No phone, emails are not answered, posts to their inaccessible "open forum" disappear forever.
2066241
I purchased this product and had no idea that Microsoft will not offer any support for it whatsoever. They will help you to install the product, but that's it. Nothing more. They will not even offer you an option to service it unless you are willing to purchase a $99 annual service fee. That is over half of what I paid for the product, just to figure out why it isn't working properly. That is throwing good money after bad. I've used excel spreadsheets for over a decade to do my budgeting and I link one month to the next. Last year, I purchased a new MacBook Pro to replace my 7 year old MacBook Pro so I purchased MS Home and Student so that I could keep doing my budgets on Excel. I purchased this option because it was a one time fee as opposed to $70 a year in perpetuity for MS 365, which is quite expensive for software. Now my Excel files will not link like they always did on my old Mac, so I called MS and they will not service this product that they gladly sold me. The options that they gave me were a $99 annual fee or I can delete this software and purchase and download Microsoft 365, which they will service. So I can purchase an outrageously expensive service plan to service a single problem with this new software, or I can get rid of the software that I just purchased and purchase something completely new. Those are my options. Those options are unacceptable. I wish that I could give this product less than 1 star.
2595261
(Note: my purchase experience was directly through Bitdefender's web store and not Amazon.com)

I installed this on a brand new ASUS ROG laptop (i7 cpu, 16gb ram, solid state hard drive, the works...) with a clean install of Windows 10 Home.  After Bitdefender was installed, some of the Windows store apps live tiles stopped working.  Web searches with Internet Explorer and Edge became much slower and some websites that were accessible before (such as ASUS ROG Forum) became blocked for no reason at all.  The worst part, there was now a 15 to 30 second lag when opening File Explorer.  I uninstalled Bitdefender and all problems went away except for the Windows Apps.  They remained broken.

I submitted a support request to Bitdefender asking to cancel my subscription and send me a refund.  I received an automated email confirming my new support case.  The next day, I received an email from a Retention & Loyalty Specialist who offered to upgrade me to their Total Security package if I would cancel my refund request and to please respond with my answer.  I emailed back rejecting the offer and asking for a refund, but my email reply was returned as "undeliverable".  The next day, I received another email from Bitdefender Support wanting to know my answer to their proposal.  I replied again rejecting the offer and the email bounced back again as undeliverable.  Ive now opened a second support request refusing their offer to see if it gets anywhere.  Seems like a bait and switch routine to meI would stay away from this company altogether.  Ive had much better success in the past with Trend Micro.
3425262
I have many Microsoft products and my complaint is always the same....totally difficult to get any kind of EASY support like some other products have. If I try to find live help or a phone number it is a complete maze to find and I always, always need help with new products because I am not particularly tech savvy. So, I don't know how the product is but their tech support is absolutely terrible.
343927
Last night I spent $100 to order Windows 7, and I resent that I had to do it. Did anyone do market research on Windows 8 before they forced it on everyone who has to buy a new laptop? I really do not have time to try to work through the failures of this OS. This system is not user friendly and very difficult to navigate. If I move my cursor the wrong way on the screen, what I'm working on disappears. The computer takes me places and doesn't tell me how to get back. I even had to go to google just to figure out how to turn my laptop off.

When I get on my laptop, I need to be getting work done--not trying to guess what my computer is up to.

I find it hard to believe that Windows 8 was market tested at all. Surely, if they had done market research, people would have told them, "I HATE THIS," and they would have known not to unleash this misery on the consumers.

I would advise anyone who needs a new laptop to mentally add $100 to the price of their new laptop to cover the price of sending for the Windows 7 program.
2595802
does not work in win 10 and customer support is poor.
No verbal support to fix win 10 issues.