Good product but poor customer support
927165
this is a very good product, and I am dictating using the product right now using the microphones that came with the product.  Keep in mind two important points: first, if you are in a hideaways environment than it is not going to work as well as if you dictate in the quiet office.  The second, you will need a fast processor on your computer.

New ones really needs to work one providing better customer support.

As you can see, that Dick Tatian will not be 100% accurate.  I have been training the software now for about two weeks.
4077824
The product is fine but my printer had some issues accepting them.  My only complaint is that there is no customer service number to call and the link for support is worthless.
1096010
FiTech seems to have a good inital product but lacks in customer service greatly.  It took me several calls and about 3 weeks to get a problem diagnosed and now I have been waiting a week to get replacement parts.  And my system is new.
1381075
The product is very good. The customer Support is even better, I have a small issue and they resolve it right away.
2232540
These units are pretty good for the price but the customer service is horrible when it comes to respondin regarding a defective unit. So I strongly recommend you get another product!
4599626
I have been using the product for a two months. It works very well and has stopped a couple of viruses from affecting my computer. It updates all the time but doesn't slow down the system while doing it. I have used Norton and McAfee, Bit Defender is better than both.

However, the company's customer service is either poor or non-existent. I was having issues with the software and tried to contact the company. First getting ahold of anyone is nearly impossible. I found them to non-responsive and I am still trying to get my issue resovlved.

The product is good but you can get software that works just as well from other providers. I suggest AVG.
245535
Myself and a buddy of mine got this and we both had to replace ours after about 2 weeks.  The tech support and customer support was very good and I had to pay about an additionial 16 bucks to ship it to them and they sent me a new one.  The new one is working good so far but I haven't had a chance to really test it.  When it does work it works really well and it would be hard to live without.
4712907
Great product but Hawkings customer support is terrible! I had a tech question that I couldn't find the answer for, so I called the customer / tech support which is located in INDIA!

The guy could barely speak English, he told me to reboot the device and call back if I had anymore issues. He didn't understand my question and I could not understand his poor English. He then told me that it was defective and I should return it. I asked if he has ever since this device, he said yes - so I asked him why they made it in Pink (it's white), he said that it was popular color. I asked to speak to someone else who could speak English, he said NO, I asked for his manager he said that his manager was not available. I asked to speak to his Priest, he said that he was not available!

I was pissed that I wasted 20 minutes with this idiot, so I called Hawkings in Irvine CA, that was a big mistake. Every extension rings to voicemail, their international phone number listed on their website is disconnected.

It's one thing for a company to want to reduce their overhead but it's another to do at the expense of their customers.

So beware, it is great a product, if you have to call for support, save your self some time and return it!
4876655
The product itself is a great product. I have had none of the problems many of the other reviewers have experienced, except the issues with support. Palm customer "support" leaves much to be desired and my 1 MAJOR PROBLEM is that there is no upgrade for the Palm products software for the 64-bit edition of Window's Vista. So, I basically have a $300 paper weight. But, for the time I used it before switching computers to Vista, it was great! I'll just keep my fingers crossed that an upgrade will be released before long...
2152987
The protection its self was fine, it was the support that I have a problem with. I have small specs in the view and contacted all the email and phone numbers supplied for help to fix instead of returning, none were answered. Now I feel it a quality product with poor support. I would have given 4 to 5 stars if support had been supplied.
2324798
The Foscam F18910W is an very good IP camera at a good price.  Once setup and functioning, it is easy to operate and very effectively allows me to monitor my home while traveling. However, unless you're knowledgeable about IP's, how to establish a website, proxies, etc. you will need to allow a substantial amount of time to educate yourself or find a friend with the necessary understanding and get them to help you set it up.  There was effectively no technical support available to me from Foscam despite my various efforts.  First thing you're told in a recorded message when you call them is that if you purchased the camera from Amazon or another retailer rather than directly from them, they will not help you unless you pay them and let them remotely control your computer.  They did indicate that you could email a specific question to them for assistance, and I did try that but never heard back from them.  Then after trying to follow the somewhat incomplete instructions that came with the camera, I decided I would pay their fee, but was never able to reach a human in order to do that.  Ultimately, I got help from a friend's son who does this sort of work for a living and who guided me through the rest of the setup process.
486952
While I am new to this product, I am a bit surprised at the lack of support provided by Synology for this product. As a lay person, not a full time IT person, I need to be able to work with someone on evenings and weekends...something they don't offer...at all. While some features are working, I have hit a roadblock and am now going to return it to Amazon. It's a shame because it has a lot of potential, but not without any decent support.
3799372
I am satisfied with the mirror and it works as advertised. HOWEVER! The base for my Honda Odyssey was not the base required for the mirror. Huge problem for me trying to resolve that. Also when I called the company for help, I never could speak to a person. I was asked to take a survey by a recording while I waited so that I could win a Bahamas trip. Not kidding! I called the number 3 times assuming I had miss dialed. Nope...same runaround. I hope it continues to function because there will be no customer support.
3097943
I bought the SkyBell Video Doorbell  two (2) years ago and while the device was operational, it worked as advertised with no problems and we were very happy; however, the unit has malfunction and it does not ring the doorbell, but everything else works perfect. I've contacted Skybell Customer Service and even left my contact information for a return call, and that was a month ago. It's an excellent product and I would recommend it, but it has a lousy product support regardless of what Skybell advertises, and for this reason it gets just two (2) stars. I know that any electronic device has a limited life span, but I should be able to talk to a customer representative to find out what can be done to fix the problem, and unfortunately Skybell has failed this part.
4782527
This device works quite well, but don't expect any customer service from the company.  I wrote twice asking about the availability of a replacement part as a month later have had no response for them.  (By the way, if you lose the threaded reservoir cap as I did, the top of a Penzey's Spice bottle works just fine.)
4961892
This cycling computer is good and competitively priced however, my experience with Bryton's customer service was not good. I called them and left a message, they never returned my call. I emailed them on Friday and they responded on Tuesday at 9:48 pm by email.  The whole email was in a foreign language followed by a YouTube link. The YouTube video that helped me the most was not their video. The purchase of this product has been negatively overshadowed by Bryton's poor customer service.
4964780
The product in of itself is very good. The company's support still leaves a lot to be desired. In the past most of my support requests received no response at all. I had another problem now, I've contacted support - as it happened I found the asnwer by myself before they responded, like I always do. But this time they did respond - only it took them five days. I think that's way too long. These are data critical systems which businesses can't run without. You need to respond within 48 hours at the very latest. 24 hours would merit a good rating. As far as documentation, they are years behind the current versions of the software. The screens in the documents are for non exitent releases. The menu options are totally different now. Get your documentation department together. And the support department. Development and manufacturing seem good.