the bored manager told me the unit has a one-year warranty
921134
Purchased a quad winder May 2016. Two years into owning this expensive unit, the winders have stopped working. When I called to get help/repair on this, the bored manager told me the unit has a one-year warranty, after that it's my problem not theirs. Offered unhelpfully to see about selling me another unit at a discount or sell me new winder motors for $25/unit (x 4 = $100). Wow. Hard to imagine poorer customer service. This company had a chance to engender loyalty by offering to fix their defective product but instead created massive ill will. Had considered buying more units but that will not happen, and I will let all my collector friends to stay clear of this low quality company.
3219288
I have edited this review from 2 stars down to 1.  The reason why is because my first one failed while it was still under the warranty period.  Milwaukee refused to make it right.  I reluctantly bought another one and this time the tool only lasted 1 year.  Once again I tried to warranty the product but Milwaukee refused to warranty this one too.  They said it had water damage which was nonsense since I only used it for cutting wood.  The tool worked fine for the short time I had it, but the warranty is  of NO measurable value.  I guess they don't make things like they use too.
4872248
well it worked pretty ok for a while, but as so many products these days are built to last till the warranty expires.  It was as if it had a timer, and at one year the timer went off and so did the ice maker.
2800808
ONLY LASTED 1 YEAR, FAILED AND NEEDS TO BE REPLACED.
4633359
I like the unit when I got it - it worked great for playing music in the car from my cell phone. Making calls seemed OK at first but after the first month the callers said I sounded really far away no matter how I had the microphone positioned. I've had it for ALMOST a year (11 months) and it just now crapped out on me. I emailed the seller to see what (if anything) can be done warranty wise, so when I hear, I'll update my review.

UPDATE 1-29-16: This company has great customer service. They kept in contact with me the whole time, after they advised me to send the old unit back. They let me know they received the old one, then let me know pretty much the very next day that they were sending me a new unit, which I just received. I'm really pleased with how they handled this issue, so I'm going to give them 5 stars.
3988906
I have owned this product less than one year and it has stopped working. I am in the process of obtaining warranty service. The Breville voice mail system appears designed to make the customer go away. Almost any number you press leads to a lengthy recorded message, not to a live rep. Having called the voice mail system multiple times, and tried various options, I finally, after a lengthy hold period, got through to a live rep.

I was informed that I can exercise the warranty but that I must purchase my own shipping materials. I suggested they ship a replacement unit to me and I would ship the broken unit back in the new unit's packaging but this is not their policy. So I must pay (in money and time) to remedy Breville's defective product quality.

To summarize: Breville product quality, customer service, and warranty service are poor.
4401760
Product worked great for 14 months, then apparently lost its refrigerant.  It has a 5 year warranty on the sealed system, but getting it honored isn't easy.  The first ten times I called the warranty number the answering system says an agent will be with me shortly, then goes to voice mail which will not take a message.  The eleventh time I got hold music for 42 minutes and then got cut off.  On the 12th call I got a human after a few minutes who took my info.  After four days I called back to check status of my warranty.  Got hold music for 35 minutes this time before reaching human.  I emailed a photo of my invoice and the product label after the previous call, but it was not reflected in my claim.  They found the email and then asked me to cut off 6 inches of the power cord, peel the label off the back of the unit, and mail it in, which I did the same day.  About six weeks later I got a refund check for the purchase amount less tax.  My previous dehumidifier was branded SPT, which is an identical unit internally from Home Depot.  It also failed in about a year in the same way.  I replaced the dehumidifier with a Frigidaire brand unit.  Before ordering it, I called for warranty service to see what happened.  They came on the the line within about 10 minutes and were ready to honor a warranty.
1089441
I purchased this unit from Frys electronics in the Portland OR area, in April of 2007.  the first one I bought first day the sound was not working and it was an obvious lemon.  I promptly returned it and should have purchased an extended Warrantee on the replacement but I didnt.

the replacement seemed to work ok for a while, but then occasionally the sound (DVD ONLY) would drop out to low levels and then back to normal, and sometimes would have horrible static in the sound.  then it was fine for a while. then back to the issue.

I took it back to Frys, and they would NOT exchange it, only send it in for repair, at first they said the Warrantee was 90 days but the papers said 1 year.

after 40 days it was back after being "adjusted" and it seemed to work fine for a month or so. Now the DVD volume plays at about 1/10th of where it should be, very low, and has not come back.  Taking it back for service again.

Our old sony player only still works fine and has for 9 years or so.  go figure,

wondering if they tried to pack too m much into one package?

since I saw 2 personally that were BAD id stay away from this model but it may be just me.
1528660
I bought this product exactly a year ago and had it installed probably 360 days ago. It stopped working about a month ago. It only worked for 11 months.

I figured it was under warranty and looked for the manual. The manual said it had a 2 year warranty for electrical and 5 years for leaking. But the manual is worded misleadingly.

They will not replace the unit. What they want the customer to do is to pay someone to diagnose the problem. If it's electrical, the manufacturer will only send us the part that went bad. Then we would have to pay for someone to make the repairs. To me, this is not a warranty at all. For a unit that cost $150 or so, that would mean $150 in repairs, which means basically it's no warranty as you're spending just as much to repair a crappy unit, as you would to replace it. And for it to be faulty in 11 months is unacceptable.

They didn't even feel remorseful that the unit didn't even work properly for 11 months! That means they must be used to people having early problems with their product(s).

If only my review could end here, I would be happy. But no.... it must go on, because the people who work there are apparently so used to disgruntled customers, that I had a colorful experience with their customer service. I will just sum it up as briefly as possible.

1. The phone was not answered on many occasions.

2. When the phone was answered, no one identified their name and only under continuous prodding from me (after evasive maneuvers from them) did I get a name and extension number (after some apprehension).

3. They changed their story on several occasions.

a. First they said if we bought it from someone else other than the manufacturer, the warranty was void, but they would try to give us credit through the seller.

b. Then they said that the product code identifies the manufacturing date and that the warranty is only valid from the date of manufacturing and not the date of purchase, because he thought we had a one year warranty.

c. When I informed him that the manual says "two years from date of purchase" he said "oh that's good news." Like we would get a replacement. But then he began to ask if the light was on the unit. I told him that we had the unit removed to have it diagnosed (truth is I already had it replaced since we had another back up unit and we need hot water without waiting). Then he said, that it had to be connected to be diagnosed, and hinted that I should call back later. After I pushed him and said, okay, let's say we have a diagnosis and it's electrical (obviously because it's not a leak we have a problem with. Instead, our problem is that it stopped heating, which anyone can tell you is electrical) what do we do then? It was only then he said that we could have the faulty part sent out to us, and that we would have to perform the repairs ourselves.

DO NOT BUY THIS UNIT UNLESS YOU PLAN ON INSTALLING AND DOING THE REPAIRS YOURSELF. I SPENT $200 ON INSTALLATION AND THEN REMOVAL AND RE-INSTALLING A DIFFERENT UNIT. IF THIS IS THE PRICE I HAVE TO PAY ANNUALLY TO HAVE HOT WATER, SAVE YOURSELF THE TROUBLE AND BUY A UNIT FROM ANY OTHER MANUFACTURER. I'VE HAD A PREVIOUS UNIT FROM ANOTHER MANUFACTURER WORK FOR 7 YEARS WITH NO PROBLEMS.

DO
NOT
BUY
THIS
PRODUCT
OR
ANY
PRODUCT
FROM
EEMAX.
2508422
Purchased in April 2015.  Worked fine until March 2017, when the on/off button stopped working and the only way to get it started was to remove the batteries and put them back in.  I used it principally for weighing ingredients for baking, was good for that.  I suppose I can't complain, the warranty was for one year.  Have now replaced it with a Soehnle kitchen scale, more expensive ($30 range), weighs up to 15 kilos, and has 5 year warranty.
1370454
Unit failed after one year and does not oscillate properly.  pdf for warranty does not give a shipping address or who to send it to ?  What good is a 2 yr warranty when you can't use it?  Very disappointed in this unit
1849204
These units last one year or less before failing.

I bought one of these a few years ago and it failed after about a year. I liked the model enough (silly me) that I bought another one, which also failed after less than a year, still in warranty. This time I contacted the manufacturer who charged me $35 to ship it back to California and sent me a replacement. Guess what? The replacement unit lasted only a year. It costs $75 to dispose of a dehumidifier. I will be replacing this unit with a different brand. And I guess I'll be spending $150 to dispose of the two defective units now in my basement.
3528217
Great customer service because you get a 1-year warrenty,
but if I'm paying $100 for a pair of headphones, I would expect it to last a year at LEAST. In the past year I've sent it back 3 times. Alas, my year-warranty has been used up and the right headphone is malfunctioning, yet again.

No thanks.
184613
I like it, for the most part. However, if you buy one, pray that you do not have to take advantage of the warranty. The unit that I received worked fairly well at first with the exception of the bluetooth call quality. It was not very good. The receiver could barely understand me, it was just to "garbled." I had read other reviews where people had fixed that with a better mic so I purchased one from pioneer. It did not help. Only a few weeks later the GPS stopped working. It was not seeing any satellites at all. That is when I contacted customer support. The only communication available is via email. After a couple of emails they had me update the firmware. No change. They then asked me to remove the unit, open it up, remove the dvd player and check to see that the internal section of the GPS antenna was not broken. It was not. They then asked me to purchase a new external GPS antenna ($10) incase the one that was provided was defective. It was not. This required me to remove the unit again. Finally I was asked to send it back to them for repair. The original unit had been shipped to me from an U.S. address but I was asked to ship it to them in China. ($80) A  I emailed them to ask about the progress and if there would be compensation for shipping. Their reply, "About the receipt, sorry about it, we will cover the REPAIRED unit shipping cost." (Emphasis was mine.) I received the replacement several weeks later. I know that the replacement was not the same one that I sent to them because it still has unfamiliar SSID's in the wifi settings. So far it is working but I will not be purchasing from this company again.
4280112
Purchased one year ago and had to be repaired twice in the first year under warranty. Now its fresh out of warranty at 13 months old..... This brand needs a 0 star option.
4680586
This amplifier sounds great, however, mine broke one year after purchasing with only moderate use. The mute function no longer works and volume fluctuates wildly. I contacted Onkyo and they tell me I have to pay shipping costs to get it repaired or else drive 45 minutes to the nearest authorized shop to have it worked on. I would expect better service on the warranty and would expect a product that doesn't burn out after one year. I would not purchase this again.
4483937
Worked fine for nine months. Then, it wouldn't turn on. It took a little over an hour on the phone to establish
that my warranty was in effect. Five (I think) different people asked for my email. It seemed to take about 30
minutes to determine that serial number on the machine I was talking about actually belonged to me.

This is a world class, hi-tech company?  If you buy one of these, just hope it works.

Computer engineers? If our bridges worked as well as our laptops . . .