Customer support is bad and rejected warrant because of registration
927549
Bought one and broken in 10 months. Customer support is bad and rejected warrant because of registration.
1739171
I bought this computer in late Sept. It has a very nice display and worked as you would expect. The price was right at the time ($640). Within the first month I had problems with the computer going to Sleep mode and becoming unresponsive I either had to unplug the machine or hold the start button down for 5 seconds to reboot the computer. Frustrating yes, but the machine still worked. After approximately one month I was unable to boot the computer at all.

I called and spoke with Customer Service (CS) and they were not able to help me over the phone so they sent a third party repair person to "fix" this issue. On arrival (he spent 2 hours with the machine), he was unable to start the machine. He said they had "approved" a replacement of the screen. He replaced the screen and was not able to get the computer to start. On questioning, he (nor apparently the company) did not realize this was a "touch screen". He explained he put the wrong part on the computer but it did not fix the issue anyway. He called the CS reps and said they would be in touch via telephone within 7 days with instructions for me to send the unit back to the factory for warranty work. 10 days later I called and was told the information was sent via email. Apparently it went to my "junk mail". So I had the rep send it to me while I was on the phone, and found it in my junk mail. The rep apologized and promised a 7 day turn around.

Sent it to the factory repair service on Dec 18, 2012. Called 27 Dec for status update. Them: "We're sorry sir, it is still being worked on. Me: "What about your promised 7 day turnaround?" Them: "Well, they have been busy over Christmas, call back in 5 business days and it should be ready."

Called back 6 business days later. Was put on hold for 20 minutes after I went through their awkward identification process. He came back on and said, "It is in line for quality control. Call back in 3 days.

Called back three days later and was told the part needed was out of stock. Asked to speak to someone who could get me a replacement. He said someone would be calling in 5 business days. Got a call from CS (the same guy I spoke to earlier)that same day who had me repeat my whole story. He then said he would escalate "to the highest level of customer service" at the call center and someone would contact me in 5 business days.

6 days later I call because no one has contacted me. I demand to speak to a supervisor and "none are available", "but I can help you". This guy was the worst, not apologetic, instead condescending. I asked to speak with "someone who could help me".  He said he could not help me if he did not know the problem. I said he have reams of information about my problem, he said he needed a concise statement of my problem.  ... "I bought a Lenovo". At that point he put me on hold for 30 minutes and came back on and said he had transferred the account to Lenovo's highest level of customer service outside the department. I explained I had been told that in the past and had many, many broken promises from CS. He explained basically, nothing gets done with customer service until it leaves that department. I should expect a call from a CS Supervisor outside the department in "5 business days". Yea right!

Yesterday, on the 4th business day I received a call from Greg. He was professional, apologetic and said he would send a replacement for me as soon as I could provide a receipt. I sent that today.

In summary, promises that are not kept. Long wait time with CS. Very difficult to speak with anyone above the phone person WHO HAS NO POWER and little customer service skills. My guess, more of a techie than a true CS person. There is no excuse for a Lenovo third party to place an LCD screen which was not a touch screen. There is no excuse for a 46 day (and counting) turn around without the company making contact. I will not be purchasing from Lenovo in the future and will keep everyone posted on final outcome.

PS Check your junk mail if you have warranty problems...
1427080
Google is warning me that registering for this site is not safe as it's considered a phishing scam. The product that I purchased insurance for broke (as I figured it would) and now that I want to file a claim, I cannot. STAY AWAY.
162094
Sentry Safe, as a whole, has terrible customer service.  It took three weeks of attempting to get through and literally hours of of sitting on hold before I was able to get through to a representative.
1505375
I'm totally frustrated over Tom Tom's failure to even carry spare parts for any unit that's out of warranty, and they WILL NOT repair an out of warranty unit.
I started out with a Rider which I purchased in 2007, Worked fine until I purchased a map subscription and updated the operating system. Up to that point it worked with my Plantronics Bluetooth earpiece, but not after the system upgrade. I called support and spoke with a very pleasant woman to was trying to help, but the call was cut off. When I called back I got a young girl who just about hung up on me when she found out I was calling about connecting via Bluetooth to a non-TomTom device. I called a couple of days later and was lucky enough to get an extremely helpful young man who somehow managed to get the warranty extended 30 days. I sent back the Rider and got a Rider 2 in return.
The Rider 2 worked fine until I (again) renewed the map subscription a couple of months ago. Although it was paid for, it refused to copy to the unit (error message of a corrupt file). The first person I spoke with wasn't going to help because the unit was out of warranty; however, when I told her the unit was fine it was their software that was screwed up she put me on hold then came back a few minutes later and explained that their engineeers were aware of the problem and were working on it. They were SUPPOSED to notify me when the maps would correctly download. Two months and several phone calls later, I finally was able to download & install the maps (after having to establish another account).
The unit will not connect to my bike's power through the charging dock supplied with the unit. I have to make sure the internal battery is charged because it will only work work through that. After determining power was being supplied TO the dock, but not from the dock to the unit, I started looking for a new dock (TomTom sells a NON-charging dock, but not one that charges the unit). Guess what? NO PARTS, NO PLACE, NO HOW! UNLESS the unit is under warranty! The TomTom rep "understands" my frustration, though.  I suppose that should make me feel better about having a $600 unit that I can't use for more than 2 hours at a time before having to charge it.
I've discovered that the charging dock is available in Europe and Great Britain, but not in the USA (unless you want to order it from there and pay 4 times its value).
2735214
I purchased this register early so I could use it Jan 1st. Dec 20th I took it out and tried to get it working. After call help line about 6 times they finally said it is defective. I tried to send it back and they say it has to be returned in 30 days. So here I am stuck with a register that is worthless and I cant return it. Not impressed. Len
2709928
I have purchased several warranties for mobile devices and this is by far the worst.  In order for your claim to be accepted you MUST tell customer service that the device was damaged or broken or stopped working due to a specific incident of it being dropped.  They will not cover anything unless it was caused by being dropped.  Even if the device stops working and has been dropped in the past and has physical damage (which typically voids the manufacturer warranty); they will not cover unless the device stopped working because of it being dropped.

Then when your claim is approved there is ZERO communication during the process and the repair process takes at least a month!

Get a SQUARETRADE warranty!  Well worth it!!!!

UPDATE
After they returned the tablet from repair, we noticed that the SD Card slot on the tablet was squashed.  So we called them and told them that they broke it and needed to repair.  8 weeks later, and a dozen phone calls, I get the notice that the repair claim was DENIED because they have already spent more on repairs for the product than the warranty allowed.  HORRIBLE SCAM COMPANY!!!  HOW DO THEY HAVE A HIGH RATING!
1348805
UNFORTUNATELY THE UNIT I GOT WAS A FAKE COULD NOT REGISTER OR UPDATE.
2501328
Oooma would not let me activate this device since it was previously used.
I had to call them up, and they wanted to charge me $10 "activation fee" since it was already registered to someone else!
4319111
I tried to make a correction to my order and was unsuccessful and locked out.
95134
I have been trying to submit a trouble ticket for 2 days and the link either doesn't work, or it takes me into URL circles - from one page to another, then back again. Now my email address is not recognized. When I ran Grime Fighter I was told to call since it could not work. Tech support said I would need to spend $199.99 to have someone look at it. The company IT person checked the system and then ran several programs to clean everything, but Grime Fighter still won't work. I want a refund, but the site tactics are making it hard for me to do this within my guarantee time. And, I feel like I'm being played for more money since I bought it when they were offering a special rate. Sucky!
256599
This is a great plan, but tracking down claim support was tricky.

I purchased an iPod Touch for my daughter. She naturally dropped it and cracked the screen, so I sent it in with the explanation that there was a cosmetic issue (screen) and technical issue (most apps had ceased to work). They sent a box, I sent it back, and a week or two later, we had a beautifully restored iPod Touch. Unfortunately, the apps still didn't work. This was my fault, as I didn't include the passcode (I know, stupid) or remove the passcode before sending it in.

This is where the problems arose. I called the number that was on the paperwork accompanying the returned iPod. They said I needed to contact the warranty holder and gave me another number. The recording at that number was very long and all about Circuit City products and whether I had a complaint prior to such-and-such a date or after such-and such-a date. I continued pressing zero until I got someone, and she explained that she only dealt in large appliance warranties. She gave me a different number, this time for the Assurant wireless division. They had neither clue or record of my claim and repeatedly asked me what phone number was associated with my device. I had to keep telling them that the iPod is not a phone and has no phone#. I finally got a supervisor who, upon learning my device was purchased on Amazon gave me the correct number, which I provide here so others needn't go through all the rigamarole. If you purchased your device AND plan on Amazon, the claim support number is 866-761-7379.

TL;DR: The phone# to reach Assurance 360 -- exclusive to products and plans purchased on Amazon -- is 1-866-761-7379.
2123834
This product failed on me after three years and probably one year of operation. I called EdgeStar support and described the clicking sound when the thermostat was turned on but compressor would no longer run. The technical support team said this was due to the compressor relay based on my description. When I was attempting to install the part, I saw that the white wire to the compressor relay had shorted and burnt up, which I was told should never happen. I sent a picture to support and was told the wire would have to be replaced and all sales are final on replacement parts. Given my predicament, I was offered a 10% discount on a replacement unit, which I thought was fair at the time given the discount more or less offset the cost of the compressor relay. Unfortunately, the discount could only be redeemed directly through EdgeStar. After calling several times and waiting on hold for quite a while, I was finally able to get through to process my replacement kegerator order. I specifically asked if there would be any tax or shipping charges since Amazon and the other distributors do not charge these fees on this product and was told there would not be. Lo and behold my credit card was charged $23 in tax. Since I now paid more than going through Amazon (i.e. I have an Amazon Store card) and I was told that there would not be tax, I called back for a refund. They initially told me that they would gladly refund me the tax and it would be 7-10 business days. I called back after three weeks and was told they must not have entered the refund but they would make sure it would be processed this time. Another 2-3 weeks have passed and I still haven't received the credit. I have had to resort to disputing the tax portion of my charge with my credit card company since this was not the total I verbally agreed to on the phone. Don't waste your time dealing with EdgeStar. At this point, I question their ethics since it seems they are intentionally telling me one thing and doing the opposite. Also, the technical support department should be walking through more diagnostics and troubleshooting before prescribing nonrefundable replacement parts.
4674282
They sent me the phone that was register in Texas and I live in Minnesota. It is very hard to get PC Mobile on the phone.  Up till now I am not able to use my due to complication.  I am very very very dissastisfied. I don't think they should be one of your merchants.
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1752816
I want to complain about licence it repeated asking for and tried to force me to buy another one. I need help. Have you experienced it?
1877527
AWFUL customer service.... Was charged $89 for the trial. Sent back unused portion and tracked it... When I called, they claimed they hadn't received my package and that the RMA number EXPIRED!!!! When I tracked my package, it was delivered on Feb 21. Was charged in April. They claim they never received it, and needed my tracking information... WHAT A JOKE!!! Luckily I found my tracking information, but now it's going to take 7-10 business days to credit my account? RIGHT. This company is a JOKE. Not willing to work with me at all in expediting the process... Not cool, Sensa.
394664
Buyer beware.  You don't want it!  Ridgid has a scam where after you originally registered the product for a lifetime warranty correctly the first time correctly and exactly to their warranty requirements, they send an email noting their computer system had an error and you need to send in more information .  If you miss the one single email they will send then they trash your warranty forever no matter how many times you take the time to respond that they made a big mistake.  If you are lucky like me then your junk mail filter will hide the email until after their secret deadline. Nice job Ridgid.