I would like my money back as well as a replacement unit ...
922107
Upon receiving the item it DID NOT WORK AT ALL. I would like my money back as well as a replacement unit that does work.
2428590
this product was arrived at my son's and his fiance's apartment incomplete.  It was damaged and not in working order.  I would love my money back.
3828846
I've had nothing but problems with it from day one, but I'm sure that's why it was so cheap. My recommendation: just fork out the extra money and buy a new one
702267
Unit came dead, and after 3 days of charging unit does not charge past 2 lights, I would like a refund. Product should be tested before being sent, also should arrive with SOME batt life.
440455
I bought this and use only a few weks.
And now is broken
Is useles
I need my money back
3359800
I installed this  and come to find I had also a problem with the charging unit also
4300101
My remodel was delayed, just got this installed and the handheld portion does not work.  The button to turn on and off the handheld is defective.  I am very frustrated that I cannot return this defective unit as my 'return window is closed!'  I had to purchase a replacement, substandard, a lot of plastic, model at Home Depot because  I needed it the same day.  I would like to return this.  It wasn't cheap!
3702975
This product is defective.. The magnetic clip doesn't stay closed and the insert liner for the credit cards fell out.. I am unable to use it or risk losing my valuables.. I would like my money back.
4511869
Our unit quit working after only a couple months and we are past the return time period.  Now I'm going to try and go through the manufacturer to see about getting a refund of getting it replaced with one that works.  This should be fun.....
2533294
I purchased it and it just went out. And i would just like a replacement for it thats all only had it over a month or so
4530595
There was a hole in my screen. I would like a new one or my money back!!
2487949
I ordered two of these units @ $50 each.  Both units were defective, in a permanent open state.
3836253
Within just a couple of uses a necessary part within broke.  Now this product is quite unreliable and disappointing.  I would like to get a replacement or refund.
104568
Received both as described but neither one works! I would like my money back. My better will fit into the slot but no charging lights show up. Nothing at all. Very disappointed. Amazon should refuse to sell this product.
3569222
I'm pretty disappointed that my machine does not work properly.  It seems that the fan is not operational causing it to overheat.  I didn't notice that anything was amiss at first.  I plugged it in, fired it up, and downloaded the update without a hitch.  Shortly thereafter, the console beeped three times and shut down.  It was pretty warm to the touch, but not hot enough to burn.  I have attempted the various online workarounds but nothing seems to keep the machine running.  I'm reading that turnaround time for repairs is running 4-5 weeks altogether, and I'm not really interested in waiting that long for something I've already paid for.  I'm sure glad that Amazon has such a good return policy.  I wish they had units for exchange but they do not at present time.
3523665
Installed this on October 24, 2017 and it stopped working this morning. I followed the instructions to the letter when I put this in. This is a big piece of junk not to mention a rip off. Buyer beware of this it cost me $44.95 plus shipping and tax's. Never again. Update: I was contacted by the company and offered a replacement unit and a additional device at no cost, these people are serious about customer service. I will up date after arrival of the new unit.
3131546
IT IS DEFECTIVE AND I HAVE BEEN CALLING THE CUSTOMER SERVICE PHONE # ON THE UNIT AND HAVE NOT BEEN CONTACTED AT ALL !!!!