Optimus H-7318 Heater
928427
The heater works good. It arrived within the estimated arrival time and in good condition. Haven't had any really cold weather yet to test how the heat works, but, all features seem to be working well thus far. Will have a chance to tell more as winter sets in.
4896884
great heater. 14x17 bedroom went from 62 degrees to 74 degrees in about 45 minutes.looks to be well built. although it took about 3 weeks to get delivered.
163846
We have been waiting for a cold day to use the heater . The heater would not start , even after trying numerous times,. We called manufacturer , and were told that the heater is defective .  The manufacturer told us that we must return the item to Amazon Prime.  Well, it is now two days past our return time line.  I would like to exchange it for a new one, if I could get in touch with customer service dept.
1390212
The heater seems to work well and does put out heat. Seems to use more electricity than was stated. Also, the preset temperature is too high; always have to remember to turn down the heater.
875221
The Consumer Product Safety Commission (CPSC) has issued a voluntarily recall for Optimus Portable Infrared Radiant Quartz Electric Space Heaters model numbers H-5210, produced in 2011 and H-5211, produced in 2012. The CPSC in Safety Recall Number 13-191 advises anyone having these heaters, "to stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product."

You may find additional details about the recall in the CPSC bulletin at:
http://www.cpsc.gov/en/Recalls/2013/Optimus-Recalls-Portable-Electric-Heaters/

The CPSC advises customers who have purchased the affected product "to immediately stop using the recalled heaters and contact Optimus toll-free at (888) 672-5832 from 10 a.m. to 12:30 p.m. and 1:30 p.m. to 3 p.m. PT Monday through Friday, or online at www.optimusent.com and click on "recall" for more information for more information." Sounds good, right?

I did both of those things but:

  1. The Optimus site at the web address given had no "Recall" button on it, or anywhere else on the site I could find.

  2. The phone company gave me a recording that the phone number was not operational.

Finally, a call to the CPSC let me know that "this company is being "difficult about the recall," but that the CPSC compliance officer is working on it.

I don't understand how this heater could now be offered for sale after being recalled.
39537
This model is also imported under the brand name "Titan". They are terrific little heaters for the money. More likely to be found in a brick & mortar store for a little over $20. Good little heater given it's size limitations.
3292477
The heater works great, I have no problems with it at all, I really love it, the blower when set on automatic starts up and then stays on for a short while after the heater goes off, but it is kind of loud. It was very easy to hook up, we had no problems with that, even came with the hook up line to hook it, it's a flexible line, (we replaced a old one that was broken). The only problem I had with this has nothing to do with the workings the heater itself, it's grill that goes on the front of it that was broken when we got it, it doesn't effect the heater any at all, just a little safety feature. I contacted the company and after several emails back and forth, they sent me out a replacement, or so I thought! The grill was way too small, so I sent off another email to the company and have not heard a word from them about it. I told them that if they sent me out the shipping label I would send one the 'new one' that is way too small back to them, like I said, I have not heard a word from them and that was on Oct., 23, 2012, probably won't hear back at them if it's taken this long! I love the heater, but would like the company even more if they would just either read their emails and replace the wire screen for the heater or just tell me that I'm not getting one to replace it, that the warranty doesn't cover it, (which it should!), it's suppose to come with a one year warranty I believe. I ordered the heater on the 24th. of Sept., and it came shortly after that, but like I said, after receiving the wrong replacement part, I contacted Sure Heat again and have not heard a word from them at all, I would recommend the heater, it does heat very well and works really great, but if I'm having this kind of problem with the company, I think I would order from another company if I'm wanting to ever replace it. ***I just wanted to update everyone about the company, I DID finally get email from them today, 11/12/12 and they said they never got my email I sent on the 23rd. of Oct., and asked if I still wanted a replacement, I replied to them that yes I still would like a replacement and if they sent a shipping label I would send the smaller one back we had received. This was just a little while again and I will keep updating as progress is being made. I did tell the gentleman that had wrote to me that I would correct this review, (I had sent them a copy with the link for this review), and as promised I am keeping my word on that. So, let's see what happens.***//****UPDATE-12/15/12****I received the new replacement today as promised, since that was the only problem I had with this heater, I have upgraded the stars to a 5 star rating! This heater is better at heating then I expected! It's not been down below zero here yet, but so far on the lower 20 degrees outside, the highest number we turn up to on the knob is around the number 2! I would certainly recommend this heater if you're looking for a great heater with a blower included that really warms the place up! And I want to say a personal thank you to 'JR' for handling the email part of the messages to straighten this up.
361062
I have one , it is the best Heaters ever , but , I loaned it out , and they did not understand how to operate it , when I got it back it would not work, it has juice going to it , but my Remote is out of Sync with the Heater , I am so upset . but will have someone look at it , and if iy cant be fixed I will deff get another.
1989093
I ordered the 300 watt heater for my 60 gallon aquarium. I picked this one based on the reviews here on Amazon. It was packaged very well however it did not come with any instructions. The website was very helpful and gave me the information I needed to know how to run this heater in my tank. It is a nice-looking heater and seems to be doing the job it is supposed to do. The readout is very clear so you can see it while looking in your aquarium.
1917854
I recieved the HEATING ELEMENTS in good condition,not broken,they were very well packaged. It took about 15 minutes to take apart and install the elements. assembly took another 10 minutes. I operated the heater for 5 days and it worked very well.
2213917
We have had one for a couple of years.  Never had a problem with it.  Unfortunately, the unfriendly scammer of a seller sold us a defective heater and it had to be returned.  But I will buy this heater from another seller.
2682670
this item is a hot spot. it heats up once you plug it in.
2230978
This heater is wonderful. I bought it for my garage kitty.  It works just as described. Set the temp and the timer and you have no worries. I leave it on all night for my kitty and have not had any issues. I recommend it.
1897525
Reason for CPSC recall: The heater design can fail to prevent ignition of nearby combustible material that come in contact with the unit, posing a fire hazard to consumer.

This recall involves two models of Optimus Infrared Quartz Radiant heaters with model numbers H-5210, produced in 2011 and H-5211, produced in 2012. The model number and the year of production appear on a label on the back of the heater. The recalled heaters are white and are approximately 12-inches wide by 13-inches tall by 6-inches deep. Optimus is printed on the top left of the heater. The control knob is located on the top right side of the heater.

Please contact Optimus at 1-888-672-5832 (currently, our telephone line is very busy, if you face a line busy tone, please be patient and call again later) or e-mail us at return@optimusent.com to request a free replacement heater.

Consumers have the option of a comparable ceramic heater, H-7000, or new model quartz radiant heater, model H-5510.

If you choose to return the unit in exchange for either heater (we are sorry, we don't refund the unit), you need to return the unit to following address:
Optimus Enterprise, Inc.
Service Department
2201 E. Winston Road, Unit #J, Anaheim, CA 92806
Tel: 714-956-1300

Please also include a note stating which heater you would like when you send out the recalled heater.
373674
I purchased this 300W heater for a new 55 gallon planted freshwater setup.. The heater arrived on time and I had no issues with my order. So far the heater has performed well..
1694584
Ive had it for 5 3/4 yrs.  it has worked well, but its now dead. The heating element has apparently died. To get it repaired I need to ship it to NY for an estimate.  They will not send parts to individuals.  Im guessing that with found trip shipping Im looking at a repair bill of nearly $200. Not good.
3059965
This heater control unit fit perfect.  Quality appears good and it operates like it was supposed to.  I had the unit on time and it was packaged well.  Good price for this product.