Good for the money but horrible customer support
934505
I've emailed tech support and customer sevice twice each and have not received any replies. I called them but the guy spoke very little English and had no idea what I was asking him. I wanted to know how long it is safe to leave it turned on.

Their own website says it is capable of playing video clips (it is not). I tried to mention that to the guy I spoke with but he didn't understand that, either.
3152972
I purchased this device to use solely as a portable sd card reader and monitor. It works well for that purpose. While the unit is ok the customer service is non-existent. I needed a replacement instruction manual and was told that this is an old product and they were not going to support it even though they are still selling it and supposedly giving a one-year warranty.
1830393
This was my fourth Onkyo and I was prepared to really love it.  I had the same problem as another reviewer with no sound out of any speakers during the calibration.  I was finally able to do complete the calibration after resetting and a firmware upgrade.

I had waited on the phone to customer service for 90 minutes today and then got disconnected before anyone picked up.

Now there is a frozen video image coming out of the receiver which shows the loading of a Roku Netflix video.  When I connect the Roku directly to the TV, it works fine.  No success with trying different HDMI cables, multiple resets, or using different channels.

Very strange.  My son and I spent 2 hours trying to get it working last night.

I would like to return the unit or replace it, but it is outside of the return window for Frys where I bought it.

Very frustrated and not sure what to do.  If Onkyo is listening, please give me some help.

Update April 11 2016

I contacted technical support yesterday and got an email early thus morning and we set up a time this morning to talk.  Meanwhile, my frozen image problem resolved itself overnight.  Technical support was very helpful and I know I can get help if I need it on this or other Onkyo products.  I'm now setting up a 646 in another floor of my home.

Onkyo products sound great.  Technical support is very helpful but may be difficult to reach over the phone on their support number.

I'm changing my review from 1 to 4 stars for now.  I'll update it in the future after I gain more experience.
2040085
Pro: Aluminum Panels are nice, great form factor for MATX

Con: Worse Customer support, I opened up two ticket, one guy doesn't respond or address the question and the second ticket tells me he can't help since I have the first ticket open and tells me to cancel the first, but there support website is the worse! I've seen better websites back in the 90s from AOL.

The website won't let me login and if I try and recover password it say i don't exsist but I can have tickets emailed to me that I did open with my email riiiigght.

If your coming from Corsair lower your standards and expectations as support is non-exsistance and if you need replacement parts just hope its on there site if its not your out of luck and forget RMA. I won't even touch there electrical components like PSU, Fans and cooler now that I have a taste of there support structure.
4650158
Good Scanner for Receipts. However their technical support is horrendous. The scanner worked fine for a year. In fact I have both the desktop and mobile. I upgraded to Windows 8 and I cannot get a driver that works. I called tech support a dozen times. I emailed their support. ZERO RESPONSE. They want to force you to buy a monthly online service plan and they give you no other option for support. RIP-OFF
4559695
Purchased my Eee PC 1000HE from Amazon late July 2009.  No problem with Amazon, just with ASUS Customer Service Support.  The Eee worked flawlessly for 2 weeks...then it would not charge nor could I use straight electricity to power the PC.

Called ASUS Tech Support; their Customer Service leaves much to be desired.  First they wanted me to FAX my credit card information so that they would send me replacements for the two two-pieces of the power cord/adapter.  Then when I expressed surprise that they would only take my credit card info via FAX, they said that that is what 'EVERYONE ELSE DOES' (I was a little skeptical regarding FAX security...you know 'ID theft' and all.  And this is a so-called high tech company!)

So for three days Customer Service and I talked back and forth.  Finally on the fourth day of talking with reps and their 'leaders, as they call them, I was told to send the two-piece power cord/battery/adapter to their home office (Fremont, CA) for replacement and then they would replace it.  At this point I was finally given an RMA# within their repair numbering log system.

On August 18, 2009 I sent the two pieces to Fremont for replacement per their request, insuring them for $150 (ASUS cost for replacement per ASUS), certified return receipt mail.  They received the non-working cords (2 pieces) and they sent me a package on 8/21. I received it today, 8/26.  Well, they only sent one of the two-piece power cord/battery/adapter cords! I still can't use my computer because I can't power it up without both cords!

So I got on the phone AGAIN with ASUS Customer Service, explained the problem of the missing piece, was put on hold for a long time, only to then be told that they would get back with me within 24 hours!

I don't know how long it will take to get the other required piece of electrical cord sent to me so that I can actually use my PC...or if I ever will receive it.  I should have just returned the PC to Amazon at the first sign of problems.  I really liked the features for the two weeks I was able to use the Eee.....but I may never be able to actually use it again.

So my thoughts to you if you attempt to purchase an ASUS PC: I hope you never have a problem because it is not worth the trouble working with ASUS Warranty or Repair Customer Service.<a data-hook="product-link-linked" class="a-link-normal" href="/ASUS-Eee-PC-1000HE-10-1-Inch-Blue-Netbook-9-5-Hour-Battery-Life/dp/B001QTXL8C/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">ASUS Eee PC 1000HE 10.1-Inch Blue Netbook - 9.5 Hour Battery Life</a>
1971389
Defective product and horrendous support. I've been working with them for 50 days to get the unit working and still only the radio function works.

The unit arrived quickly and fits the dash well. Unfortunately it doesn't work. The GPS doesn't track your location rendering it useless. The USB connections don't seem to function at all so no music can be streamed. The only function that works fine is the radio, but disabled half of my speakers.
I first contacted their tech support on day 2. We have been in constant contact since. First it prevented the car from shutting down and locking.  The vendor directed me to disconnect one wire to resolve, but this  just caused other issues. They then confirmed their instruction was incorrect and to disconnect a wire on a different harness.  I had to aegue with them for days before they agreed to replace the original harness to get the unit working again. It showed up two weeks later. Then they sent me files to put on an SD card and upload to the unit which should have fixed the GPS function. This did nothing to help my issues. They now want me to pay to ship the defective unit back to Japan.
Throughout this process the tech support woman, Susan, has been rude and sometimes sarcastic. They do not answer phone calls or chats during their posted business hours and often take 2-3 days to respond to an email.
The unit also doesn't support the Harmon/ Kardon stereo system so the sound quality as degraded. I'm putting my factory stereo again, contesting the credit card charge and eating the cost of the accessories bracket and other parts I had to purchase (roughly $100). I'm certainly not going to pay for international shipping on this heavy piece of equipment.
2714004
Technical support is good but it is not very user friendly.
365468
I like the monitor, but had a little difficulty seeing how to rotate it. Easy enough, once I got the hang of it, but at first I thought there might be something that needed to be released. I didn't want to risk breaking anything, and a cryptic tag attached to the base referred to a bolt.

So I sent a question via the technical support form.

No response.

Tried one to sales, thinking they might have an interest in a customer and could pass it on.

No response.

I was set to tackle phone support, but fortunately discovered the way it worked before embarking on that ordeal.

So this would have been five stars, but they lost one for discourtesy.
405402
The unit worked okay out of the box.  I then made the fatal mistake of following Garmin's instructions of updating my maps using their "express" software.  That took 3 hours.  The next time I tried to use it, it gave me a "cannot unlock maps" message, and from that point on, I had a $180.00 paper weight.  Garmin Customer support is not easy to get in touch with.  Been disconnected 3 times after waiting on queue for 15 minutes a pop.  That, plus the limited hours they are available (8-6 Mon-Thurs, 8-5 Fri) makes it difficult to contact them.  I tried emailing support, but they haven't responded even after 3 days have past, which is the longest they say they will take to respond.  I have spoken with a couple of their support people.  They are always very nice, and seem very knowledgable.  It's just very, very difficult to get a chance to speak with someone there (my average wait time is a half-hour, so far).  When the Garmin works, it's a wonderful little device.  Just be aware of the possible map update problems, and that you have to be extremely patient when waiting for an answer at Garmin support.
2454374
Not a bad TV itself for the price, but customer support for warranty issues is the absolute worse. Mine won't find any channels during an antenna scan and the manufacturer has been giving me the run-around for 5 months.
483345
The product is really good and it works.  The issue is that if you have a problem which cannot be solved on the Ooma lounge (website) you must call the service department.  The service department does not pick up the phone (time and time again) nor do they respond to any emails.

Unfortunately, customer service is a make or break proposition.  Most companies which do not have adequate customer service usually fail because it drives away customers.

If/when you buy this item be very careful about picking out your phone numbers because you cannot change them (easily).  It requires a customer service call to change your numbers (which leads to the issues).  It would have been nice if they'd have warned about picking out phone numbers on the web site.

**  Edit - finally got through to support and they did take care of my issue.  The support person was friendly and helpful.  So my beef with support is access to support only.
2089578
I initially bought three of these cameras and they have worked wonderfully so far. The problems started when I decided to add a fourth camera. Turns out that you cannot manage your plan other than cancelling it outright. In order to add a camera I have to contact customer support. So, I get a new camera and it gets to sit on the countertop doing nothing because I now have to wait for customer support to upgrade my plan. Why make this unnecessarily difficult? Sure as heck not investing any more money with these cams if they can't up my subscription within a couple of hours. I'll be sending the fourth camera back.
Tip: If you're marketing to the smarthome DIY crowd then make the subs DIY.

Update: Within five minutes of posting this review a lovely Amazon representative called to assist me with fixing the subscription issue. Problem hasn't been resolved as of yet but 5-stars for Amazon customer support.
181189
First I do like the software and its very easy to use with great effects. Previously i posted a 1 star review for this product because i was getting an error message for a dmp file dump and could not open the program at all. I called support and it was over a week and no one got back to me. After posting these frustrations on FB and some one got back to me the next day and fixed the error within minutes. Usaully they do charge 16-50 bucks for support but because of the escalation of my frustrations I was not charged. The person (supervisor) in customer support was extremly helpful. Again I do like the product but sometimes customer support is just as important as the product they sell. From what I hear all consumer based photo and video editing software have bugs and don't have good tech support if they do have support they charge u for it, this is with all companies. (just look at any company video edit software reviews) So hopefully i don't get anymore errors, bugs with corel x5. If not i will continue to use corel and get new versions, if i hit more frustrations with this software, i will move to another company. I am a loyal customer when i am happy with the product.
1239015
The camera is good, however their customer support is horrible. I have bought a BL2601BK and have been using it. I forgot my log-in password recently and tried many times to contact them for either password reset or recovery with many emails via their web-support site. But there is no response! I googled the company trying to find their customer support line number but found nothing. I also called several times Bayit Home Automation HQs at 973-988-2638 and no one answered the calls during working hours. This is very frustrating -- without the login password reset, really cant use the camera. This is very poor customer support. think twice before buying their products!
3171934
I purchased this unit for $192.00. It ran for a month then it stopped working. I contacted customer support for help. 5 weeks later, they contacted me and said they were sorry I am having trouble. They asked me to  complete a form and email back to them. I responded that I had already completed the form on their website but I would be glad to do it again and did this immediately. Again five weeks went by and they responded and said sorry you're having trouble can you complete this form.  I responded and said that I had completed the form but I would complete again (3rd time) and would like to know how to proceed because my unit doesnt work.  They never responded back in my unit was never repaired. Or replaced. I would  not recommend this to anyone that wants a unit that works For more than one month. Or anyone who expects customer support.
3611383
In general, the system was good and easy to set up. IF THE INSTRUCTIONS WERE CLEARER! The set up manual was so small the it was hardly readable. Some of the picture diagrams were hard to see and caused us to install a plastic part on the Backboard incorrectly. It caused the Rim to tilt down. That is how we determined something was wrong! Had to call the Mfr (Lifetime) for help. THEY TOOK FOREVER TO PICK UP OUR CALL (approx 25 minute hold time!) They were responsive once they picked up the phone. The instruction manual also had a terrible misprint. It actually skipped from Step 7 to Step 9! We thought we missed Step 8 but it was never there. When I explained this to their customer service rep, he did not seem to care!

However, once set up, it is a decent value.