a good system and very happy with their customer service
932096
Headphone jack is fragile and broke after the first use.  Overall, a good system and very happy with their customer service.
4644578
I was immediately happy with this system after I got it set up.

It's very clear, loud and has good highs and lows to it.  It was nice having all my equipment run through this and then just a single cable to the TV (this was my first system with a receiver).  The calibration of it was pretty quick and easy and still sounds good from other listening positions.  The remote was pretty useless but most people will have a universal one anyway.

After about a year the receiver started having problems with the "handshake" of HDMI signals coming in to it.  This means that when I turn my DVR on it would take about 10 extra seconds to get the signal worked out.  That was a slight annoyance.  Over time it got worse and worse to the point that several minutes to come on.  This was more annoying.  Lastly it go to the point where it would not ever get the signal.  I had thought it could be several other things so I did some troubleshooting (replace DVR, replace cable, etc) but had the same problem.  My bluray player also experienced the same effects.

After looking online I saw that this can be a problem with this particular receiver, so it wasn't just me.

I still give it 4 stars because i got several good years of use from the receiver and the speakers are still installed, although with a pioneer receiver.
2931186
I've had this system for over a year.  Very reliable, its only been inaccesable one time and that was due to an update.  Customer support has been fantastic, had a problem with one of my sensors and they replaced it right away.  In current communication with them with their new cameras and they have been very satisfactory.  They have some new devices on their way sometime this year that will make this even better.  I am totally in control and I pay nothing a month.  I own the equipment and take it with me if I ever move.  Great system, I highly recommend
2644086
I purchased this for my seven year old son for Christmas. We have been very happy with it. The instructions are easy to follow and each machine he builds gives him such a sense of accomplishment. He's so excited about what he's built he doesn't want to take it apart. And I have to say, Customer Service from Thames and Cosmos is absolutely wonderful. After my son built his first machine, we realized there was something wrong with the remote. I contacted the company wondering if there was something I was doing wrong. They immediately sent out a free replacement remote and we received it in a matter of days. Then, I contacted them yesterday to try and order some replacement parts - my son had lost one and one had broken. First thing this morning I had a response from Customer Service telling me they would send me new ones at no charge and I should receive them in a few days. Wait - What!? How awesome is that!? These kits can sure be expensive but in my opinion they are great value and service for the money.
2412406
The system was very easy to install and set up.  We've had it about 1 month and have no complaints or issues.  The customer support from Simplisafe has been excellent.  We recommend getting the additional, extra-loud siren.  The siren built into the base station isn't all that loud.  Otherwise we're very happy with the system thus far.
3690850
I recently switched from a Motorola expandable phone system to the Uniden system for which this was an extra handset.  Overall the system is very nice and easy to use.  The jury is still out on the long-term reliability of this system (which was a HUGE problem with the Motorola's), but after a couple of months it is working well.  Battery life has been surprisingly good.

I did have a problem with the LCD on this unit but exchanging it through Amazon.com was a breeze.  I received this unit on Saturday, noticed the problem on Sunday, reported the problem to Amazon on Monday and received a new phone on Tuesday.  That's good service.
1775599
The system was very easy to set up. The light rear speakers attached directly to my wall with the hardware provided. No additional brackets were needed. The system sounds great for movies and games. In addition to this, the seller's service was top notch. Our dog got ahold of the remote, ruining it. We could not find a replacement to buy online, so we contacted the seller requesting to purchase a replacement from them. They replaced it free, no questions asked. I am 100% satisfied with this purchase.
1504089
Easy set up. Very good customer service techs on stand by always willing to help solve any problems. The cameras are great for my home outside. System is easy to use.
2829679
ZOSI DVR Security System and Cameras.
Let me start by saying that the customer service is excellent.  I have always gotten a friendly, helpful reply to all of my questions.  I had trouble with the password setup and had to contact their help line. Anran offered a level of customer service that is hard to find these days!  (Word of caution, they seem to be operating on a time zone outside of the United States, so do not expect an immediate response. I would email in the evening and have a response by the next morning.)
The system itself is pretty good.  I was unhappy with the long wait to get it up and going, but this was due to the problem setting up the password.  I have had other systems and this seems to be just as good as the others but significantly less cost.  Not much in the way of instructions, but I probably wouldnt have read them anyway.  I would look up how to get the DVR to cycle itself.  My previous systems would do this automatically, but this one seems to default to just stopping when the hard drive is full.  I learned this the hard way when someone vandalized my truck on Sunday and I found the hard drive was full and stopped on FridayVery Disappointed (but not the systems fault).
The app was rather easy to setup.  You scan a QR code on the unit or screen once you set up an account and then you can view your cameras from anywhere! Much easier to setup than my standalone IP camera!
The image quality is pretty good.  Way better than I expected from the price!
Overall, a really good system for the money.  It does act up and do some weird image rolling and things (see photos).  Again, you really cannot expect it to perform like a thousand-dollar system.  IF that is what you want, then that is what you will have to buy!
One more piece of advice, if you are installing it someplace quite, make sure to buy a high quality hard drive (and I recommend the 1TB).  I used an older 500Gb drive that I had from another system and it seems to be noisier than I would like for my home.  It was ok for the business, but now it annoys me.  Not sure how the preinstalled one sounds, but that may be a better choice, especially if you have never installed one.  Install was easy, once I figured out that it mounts directly to the bottom of the unit.  Good Luck!
463478
Customer service and satisfaction an A plus!!!!!
1734261
I reviewed this product when I first set it up, and reported that it did not work and that I could not get customer support assistance. However, since that time, HEOS customer support has really come through. They did ship me a brand new product, apologized for the delay, and even sent me a free speaker in order to compensate me for their initial slow response. I have now set up the amp successfully and it works absolutely great. Setup was easy, music quality is outstanding, and I'm very pleased.

I'm going with four stars because, although I'm now very satisfied, it really did take too long and too much effort to get their attention.

I may rethink this and give them the full five stars after I have a few days with the amp.
1162098
The first unit I received had a problem with the HDMI interface. I filled out the online customer support information and received an email quickly. Their support tech was helpful, but after trying a couple of things he suggested replacing the unit. They sent a new unit and a prepaid UPS sticker to return the old unit with. The replacement had one minor issue with playback that their latest software update seems to have fixed. I suggest connecting the unit to the internet for software updates and getting their program guide service ($45 a year) which also requires internet. Their wireless internet interface seems to quietly take care of things in the background. I would have preferred to get a unit with no problems, but they did "make good" with little effort on my part. My wife and I cannot tell the difference in picture quality between live and playback on our 50" LG TV, and the audio is also equal in quality to live. I recommend their unit to anyone with a sufficient number of over the air channels, that is sick of paying CATV bills. I would have given 5 stars if I had never had to call customer service, but it is nice to know that they back up their product.
451786
This system has been wonderful for my needs. I manage an apartment complex and these come in very handy from time to time. The image quality is really good and the night vision is equally as clear. I had recently run in to an issue trying to figure out how to connect my dvr to my phones and tablets for remote viewing. Apparently you need a PHD in computer programing in order to figure it out but fortunately when I called the Amcrest Technical support line, the gentleman was able to remote log into my computer and get everything I needed to view the cameras remotely set up and working properly. I don't know why some people have had issues with customer support but my experience was 5 star all the way. Without their help I would still be swimming in a sea of how to's and wtf....  :)
3538749
Excellent system for a good price. I was on a limited budget and I bought this system to hook up to a Samsung BD-P2500 1080p Blu-ray player and a Samsung 1080p HDTV. I am very happy with my purchase. The system sounds great, but is not overpowering. Components are very solid and look good. Setup took about an hour. I had a couple of questions and Pioneer customer service was very helpful.
3679949
System was simple to set up and works well.  Did have a problem with the keypad siren, but the company expediciously send a replacement part to resolve the problem.  For the price it appears to be a very good value and a good system.  I believe I will be well pleased with it and would recommend it to any do it your selfer.
3098786
A good product that does exactly what it says it will, with excellent customer support.
2254230
I only have good things to report about this product and the small business that sells them.  First, the product works as described, and is a very good device for locating misplaced items. Second, the owner is a wonderful person to work with, if you have any questions. She did a personal follow-up to see if I was satisfied or having any difficulty with the "Where's The Remote' device. My wife had lost the control panel and without my asking, the owner offered and promptly mailed me a replacement.  This kind of service and customer care went well beyond my expectations, and is rarely found these days. This kind of service ranks an A+ from me.