The biggest disappointment was in customer service or lack of
919129
Overall cameras are OK, Would upgrade to 1080p if I was to do it again. The biggest disappointment was in customer service or lack of. Tried online chat and it took forever and the final was the cameras were defective and I should sent in for repair. I did not think both cameras were defective so I called the number to speak to a tech versus live chat. I was on the phone for 68 minutes before getting to someone and another 34 minutes to get the cameras on line.
4269725
I was given this weather station as a gift for Christmas in December, 2012.  By March of 2013 the wind speed cups had stopped turning freely and wind speed could not be measured.  Recently the rain cups have started to malfunction.  I called the customer service and requested how to go about getting a replacement of the outdoor portion.  I was told the only way was to fill out the return paperwork and send a receipt - something I don't have since it was given as a gift.

I am very un-happy with the customer service portion of this business.  This standard of requiring a receipt for warranty returns is not typical of other businesses.
1232737
I am so disappointed.  I was given a mini prep processor as a gift recently.  I'm always cooking and was excited to use this gift as it would help me speed up the tedious work and get to the fun stuff.  I used it the first time and was surprised when it didn't work how I expected. I put in 2 cups of roughly chopped onion. I hit the chop button and it only minced the bottom pieces and didn't rotate the top pieces leaving them whole. I had to empty the whole thing separating the mush.  I tried again but with the same outcome.  Frustrated I put it away and tried it again another day.  Same results.  I'm assuming I'm doing nothing wrong.  I just got off the phone with a representative at the customer care line.  I was informed that I could have a new one shipped to me but need to pay shipping for the new item and also pay shipping for the return of the broken item.  WHAT KIND OF CUSTOMER SERVICE IS THAT!!!!  Companies are no longer standing behind their products, this machine doesn't do the job it is supposed to and the answer I received was to pay more out of pocket to replace a faulty product.

I will be getting married soon and I will be sure to not include anything CUISINART on my registry to save myself the headache of more faulty products and non-existent customer service.  Thanks for wasting people's hard earned money.
3952025
I purchased the immediate predecessor to this phone in December 2003.  While the reception was outstanding -- that had been an issue with my previous telephone -- the handset stopped working after 9 months and the resulting customer service has been nightmarish.  Here are the specifics:

In August, the microphone on my handset stopped working.  I'd pick up the phone, say hello, and get nothing but dead air.  I'd call the person back (using the magic of caller ID) and they'd tell me that the phone picked up but they couldn't hear anything.  So I called my cell and had one of those ridiculous conversations with myself, one phone to each ear.  Sure enough, the microphone wasn't working.

I then called customer service (on my cell, of course, since the handset wasn't working).  This resulted in what I now look back on as some fairly rote fix attempts.  First, they told me to go out and buy a new battery.  This didn't work (the old battery seemed fine, although I found it interesting that they said the batteries have only a 1 year life span).  Then, they had me use a certain key combination to reset the phone, then wait 12 hours before trying it.  I did this, but the phone still didn't work.

On my third call to customer service, they agreed that it sounded like the phone needed repair, and said I could send the handset into a place in Texas for a refurbished replacement.  The problem is that they insisted I send THE ENTIRE PHONE IN, base unit included.  I explained that the base unit was working fine, and that I could use the speakerphone in the interim.  They said no, that was the policy.  I then asked to speak to a supervisor.

The supervisor was very nice, but said that that was simply their policy -- to send the entire phone in.  I explained that that would mean I'd be without my home phone for what sounds like two weeks, unless I went out and bought another one.  She said, "I'm sorry if that causes you any inconvenience."  Any inconvenience?  To be without a phone for two weeks?  Having to use a speakerphone for two weeks is an inconvenience; being without a phone entirely is nutty.  It's as if the water department said, "I'm sorry, you won't be able to flush the toilet for take a shower for two weeks... hope that doesn't bother you any."

I very calmly asked to escalate this, but she said she was the highest escalation point.  After I expressed some surprise that the CEO of Panasonic would be taking calls like this, she gave me a number in New Jersey.  It turns out the call center, by the way, was in the Philippines.  That explained why she was so nice, and made me feel a little guilty about my sarcastic you-must-be-the-CEO crack.  [But it also illustrated one of the downsides of outsourcing, and it struck me as curious that they don't offer 24 hour support, since that is supposedly one of the advantages of farming out these things to a place that's 15 hours ahead of you.]

The first time I called the New Jersey number, they forwarded me back to the Phillipines.  The second time I called, they gave me a different number, which turned out to be a slightly different phone tree (giving me hope), but sending me back to the Philippines nonetheless.  The third time I called, they put me on hold.  After five minutes of hold (all these calls are off my cell), I started writing this review.  It's now 26 minutes into my hold.  I'll give them another five minutes before giving up.  In the meantime, I thought you should know the kinds of hoops Panasonic makes you jump through to resolve a product defect of their own making.
251351
Very disappointed at both the product and the service behind it.

Product-- works fine for first outgoing call. Second call, if made within minutes of the first, yields high static line noise making conversation impossible, and also a LINE IN USE message. We had Centurylink out to the house to check out the line and it is good from the side of the house outward, i.e. it's the phones. Prior phones worked fine.

Vendor/service-- I asked them to accept a return on this item. We're 10 days over the 30 day limit. We were away, traveling for part of the summer. They're right, but c'mon. This isn't an attempt to return a product after a year of use. While they're following the "letter of the law", which they certainly can, the spirit of the law might lead them to extend the return an extra 10 days and engender some good will. Up to them, for sure, but I wouldn't order from them again.
3329549
This review is being written by a long time PC & laptop user but first time tablet user. My first rating was 2 star but as I got used to it and found sources of info i have raised my rating. Customer prevents it from getting a higher rating. Dealing with customer service by phone is impossible even with my captioning phone since the captioning people cannot understand what the customer service representatives are saying. The Epson App does not recognize my Epson WF-3640 nor WF-520.. This is a useless item since it cannot recognize the printer and customer service is not speaking clearly enough to be understandable. I found that the Hammermill App recognizes them immediately and requires very little set up. The biggest problem is getting information about productivity applications. I was having trouble finding a way to delete a document but have since found a way. Customer Service is useless for me because of my previously mentioned phone problems. There are some awesome accessories available such as wireless flash drives.
3134760
Got my kindle as a gift.  Had absolute HELL (several phone calls, email attempts not answered, difficulty actually getting connected to kindle service and then difficulty getting them again) trying to return the first defective one.  It jammed just into a 30 hour plane ride, which is what it was bought for, and customer service wouldn't even talk to me when I got home because my husband ordered it through his email acct.  He was working on the opposite coast and I had to get him to contact them to get them to even talk to me.  Then we went through the whole scenario again.  Trying to speak with customer service about the kindle has required several phone calls, emails, an exchange on a defective kindle and a defective leather amazon case also.  It is THE most difficult customer service boondoggle I have dealt with.  They claim white glove treatment.  If you get one as a gift, it would be less frustrating to just bang your head on a brick wall for several minutes throughout the day than try to actually talk to someone in customer service-emails are just not possible.  This is after they tell you to call and you find a # and go through several people with your story!!
I like the actual device, once I got one that actually works, but do not like the add on light you must buy to read with in the dark, and do not like the clicking sound the kindle makes when I advance to the next page.
304004
I bought this product during an online sale through Walmart.  Everything went as expected - the GPS arrived on time as advertised, and once it had charged up, seemed to work perfectly.  Unfortunately from there on out, everything went wrong.  I plugged the unit into my computer and tried to use the newly downloaded Magellan Content Manager to update to the latest firmware/map pack.  Unfortunately, something went wrong during the update process and completely bricked the unit.  While trying to find a solution for this online, I discovered a number of posts stating that this was a known and acknowledged issue, and yet had not been addressed in over a year!

Finding that out, I emailed Magellan customer support and asked for suggestions.  (I'll rabbit trail here to note that this was the only decent part of this product experience, as Magellan customer support was very courteous and always responded within 1 business day.)  They responded with a possible fix that involved manually installing the faulty map pack.  Long story short, this did not work, and they decided to have me exchange the unit.  I packaged it up and sent it in (note that I had to pay the shipping costs for their own failed product...).

Fast forward to today.  After a total of 3 weeks from shipping the unit in, I've received the unit.  The first thing I noticed upon opening the box was that the refurbished unit that was sent me (again, to replace my brand new unit) has been OBVIOUSLY used heavily.  The casing is covered in scratches, the screen has an inch long scratch running across it, and the back has an obvious shadow from where the case sat in the vehicle mount.  I'm in shock that they would actually send a unit in such horrendous condition to a paying customer as a replacement.

I give the unit one star for failing to meet even basic expectations in all areas.  I would give another half star for good customer service communication, but you can't do half stars, and it definitely doesn't deserve two.
1004604
My wife and I were very excited about our purchase of the Schwinn 430. However, from Day 1 this has been a disappointing experience.

For starters, be wary of shipping on Amazon. Although its free, it only includes delivery to the front door of your building. That being said, if you live in apartment, they will not bring the item to your actual apartment unit.  This particular item is at least 150 lbs so be prepared.

Next, it took us some time to put the item together. Some of the parts did not align quite right. So that can be a potential issue.

Now, the biggest problem is that after putting the item together, we had two major problems.

1st, the flywheel was making loud thud. 2nd, the computer display had a rattling noise right out of the box, and after mounting it and connecting the power cord, it did not work.

So we contacted Schwinn, who sent a new flywheel and a technician out to our home to fix the flywheel.  It now works okay.  He said it was likely bent.

The other big issue is that the display is on back order from Schwinn. Schwinn does not plan on having a new display out to us until late December.  Thus, one cannot change the tension on the machine making it effectively useless.

I contacted Amazon but because its out of their 30 day window, they claimed that nothing could be done from their end. I always had great customer experiences from Amazon but this has been an overall nightmare.

So basically we paid $600 for an exercise equipment that we cannot use.

In retrospect, I would not have bought this item from Amazon. In addition, I would not have gone with a Schwinn product. Please be wary.
2778517
This was ordered was a gift for my husband's December 12th birthday.  The main item arrived, December 6, in time for his birthday. However, the parts needed to operate the machine did not  arrive until after Christmas.
 The items missing were:
  The dispenser handle, the cord to power the machine and the drip tray, the pressurized connector, cleaning bottle, the cord for the car and the very  important instruction manual.  If we had received the owner's manual with the initial deliver we would have been able to determine what was missing.
As of December 6th delivery we had only received the dispenser handle!!!.  I left messages with Carrie Williams through email and voice mail.  Initially I thought we were unable to connect, due to our time difference and my work schedule and both my husband and daughter called. However, after several voice mails and emails had not been responded to, I realized this was not the case.  On December 26, I called the company again.  I was given a lot of excuses and the blame was placed on the USPS system.  When I asked the to have the items still needed to be sent Priority Mail, I was told only part of the missing items would be sent.  During my conversation with the man this morning, he admited that he didn't know why 3 items were listed on the invoice and only one arrived.  He didn't seem to know where these items were and why they weren't all packaged together.  After that I asked for a supervisor and was given his voice mail.  However this supervisor did call me back immediately.  Rudy, the supervisor promised that I would receive everything by tomorrow.  But when I asked about the items that we initially asked for to be sent with those priority mailed, I was told I would have to wait to see if they arrived as planned through USPS.  So we are once again waiting for the first items.  I was given a lot of excuses as to why this happened.  This company does not want to take responsibility for the actions of their employees.  Compact needs to retrain and monitor their employees in the customer service and warehouse departments.  This is not a good way to do business.
After New Year's Day and help from Yves at Amazon, we received the final part and had the and were told the Owner's Manual only came as a PDF file.  After Yves talked to the supervisor at Compact, we received the final part.  It was thrown in a box unwrapped with another part and a small piece of bubble wrap.  The bottom of the platform was scuffed as if it had been used.
I would not recommend this company to anyone ever!!!
2549785
After enjoying the EasyACC mini speaker so much, I decided to order this Mini 2 with slightly upgraded blue tooth and wattage function. I found that that beside being slightly louder than the smaller model, there was really no improvement in overall sound quality and unlike the smaller version, which resumes whatever function it was in when it was turned off, (blue tooth/radio/sd card), this 'improved' model always go back to searching for a blue tooth device when 1st turned on, which necessitates an additional 4-5 presses on the mode button to get back to sd card play mode. The biggest disappointment was when inserting an sd card in the slot, it would stick and be very difficult to remove without the aid of a pointed tool, and still be difficult to extract. I spoke with the company about this and requested a replacement, which they refused telling me they didn't think the unit was defective. They offered a refund several days ago, which still has not come. I will soon be posting a review of their customer service.
2704455
I am so disappointed in the customer service for this product.  I ordered this particular bike after reading the reviews.  When the bike arrived, I followed the instructions to assemble.  When I tried to ride the bike, I was unable to pedal forward or backward.  When I called customer service I had to leave a message.  I did not receive a return call so gave them another call the next day. The woman I spoke with indicated I likely had a problem with the chain.  She said she would email me instructions about how to make the necessary repair.  I waited a day or so and when I still had not received the email, I called customer service again.  Had to leave another voice mail message.  Two days later, still no return call.  Finally, had to hire someone to come to my home, take off the chain guard and with much difficulty, dislodge the chain, untwist it, and return to the proper position.  So after much disappointment I now have an exercise bike to ride.  Bottom line, Sunny makes a decent bike for the price but does NOT provide any kind of customer service.
4858407
I ordered Minnie for my kids as a Christmas gift.  I received a Mickey doll instead (which we already have), and have spent half an hour trying to find a way to do an exchange on Amazon.  No luck.  The only thing I can do is replace it and have no Minnie for my kids on Christmas.  This type of quality service is quite disappointing.  I wish Amazon would only fulfill orders for companies with high quality customer service.  In general, though, beware.  Often times with toys you can find a cheaper price (even with shipping), from other sites.  I am, universally, very disappointed with the customer service provided to 'parents' at Amazon.
2195682
My reason for the two star review is due to Moultrie's quality control and lackluster customer service. I purchased this feeder for my Father for Father's Day but we weren't able to get time to assemble and install the feeder until the return period ha passed. The first issue was the bucket had a sizable dent but that was fixed with a rubber mallet since function is more important than form in this case. The second issue was that the item was shipped only with French instructions and hardware designed for a different feeder. When assembled as shown in the directions all of the corn would fall through the feeder because the metal funnel was way too short when mounted as shown. A call to a very disinterested customer service rep resulted in instructions that left the metal funnel too close to the automatic feeder and would not let the corn feed through causing a jam.  Search ( MFG-13058) on the Moultrie site for a  reference of other people having the same issue.

After spending some time looking at the feeder and other feeders from other manufacturers I was able to make it work after a run to the hardware store but when you're buying from a large well known company you shouldn't have to do the leg work to make their product work correctly. They would not let my Father return the feeder or take any steps to remedy the issue so I will never buy or suggest a Moultrie product again.
3688200
Shipping was fast and on time.  Set up was easy.  However, the heat pump did not work.  It was very disappointing spending the amount of money that I did on this item only to have it be a dud straight out of the box.  I did call customer service for Bestway Spas.  They walked me through several methods of troubleshooting including "Can you try and kick the side of the motor?  There is a magnetic piece in there that may be dislodged."  REALLY?  I tried it, but who wants an item after it's been kicked even if that did solve the problem, which it didn't.  I complied with the requests for documentation and a photo of a "cut cord".  That was a requested item.  Those items have been emailed to Bestway and I am now waiting on a new motor.  This could take a week to arrive.  So much for a fun Spring Break for my family!  I'll post an update once the new motor arrives.  First impressions speak volumes and let's just say I'm not a satisfied customer.
407077
It was the most harrowing experience dealing with this products customer service, they gave me run around for good month and a half and then said now the product is out of warranty and nothing can be done. It was really disappointing to see that a Company has to get down to such cheap tactics to delay a valid customer claim to buy time, especially for such an expensive pair of headsets. After use of these headsets for some time there was no sound from the right ear bud, I switched ear buds and discussed that the one in the right earpiece was not working as the left one worked fine even after switching it to the right side. I looked closely and noted that their design is really screwed up as one of the bore holes was choked with wax and there was no way to get it out which I thought had muffled the output. And then my most harrowing experience started dealing with the customer service folks at Logitech who just kept on delaying by asking for frivolous information and questions to say now it's out of warranty. A $400 premier set of headphones and the Company is not even willing to honor its commitment. There was no half or negative stars here, else would have given them that.
1778967
The drive arrived promptly and was simple to install.  The data redundancy feature was extremely comforting to me, and I proceeded to transfer a large portion of data from my hard drive to my EX2. The next day, the drive stopped working - could not be recognized at all by any number of my computers, even when plugged directly into the drive.  I contacted WD customer service, and spent two hours changing network and firewall settings to place them in the most open/least secure mode possible.  At the end of the process the WD representative agreed that my device was defective, but offered no further support to reverse the myriad of changes made to my PC during the troubleshooting process.

I elected to receive an advance replacement for my defective drive (WD will send a replacement, then you send the bad one back) so that I could swap the hard drives out of the EX2 and kerecover my data.  A week later, I received my replacement drive, only to find that it was a "WD Mirror" model and not the EX2 that I needed.  Again a call to customer service.  The representative explained that they didn't have any EX2's in stock, so they sent me something close.  He then proceeded to inform me that if I wanted an actual replacement, I would need to call the WD help line twice a week to find out if they had my model in stock.  If they did have my model, they could then issue a new RMA for the wrong unit that was sent to me.

I am extremely frustrated.  I purchased this drive to make my data management simpler and it has been nothing but headaches for the last two weeks.