Didn't Last - Good Customer Service
923995
I loved this cover for two months.  It fit my Kindle perfectly.  The auto wake/sleep was what sold me on this and it functions as advertised.  However, after two months the plastic on the side that holds the magnet fell apart.  The magnet closure no longer works.  I'm disappointed because I haven't found another cover with the auto wake/sleep feature that I like.

The company contacted me and sent a replacement.  I still really like the cover.  It is very slim and convenient for taking with you everywhere.  I hope this one lasts.
336000
Bought two of these less than four months ago. One already stopped working. Double checked it in different outlets and with different usb plugs, but it just stopped working for no reason...UPDATE- I noticed there is an 18th month warranty, so I called their customer service and a person answered!! I was expecting a phone tree and a long wait. I just gave the rep my order # and she said they were going to mail a replacement out. The whole thing only took a couple of minutes! I'm impressed so far and hopefully the replacement will work better.
2066327
Didn't last... I've had 2 other of these cables in white that have been great. This one, doesn't work. Guess time to look for a different brand
UPDATE: After seeing this review Anker contacted me and not only replaced my cord but upgraded it to a faster cord. I was very impressed with their customer service. We will continue to buy from Anker. We have several of their cords and chargers and this is the only one we had problems with and they went out of their way to replace it. Now that's a good company.
316012
Bought this T612 from Amazon about 3 months ago and was reasonably satisfied with the sound. I wanted stereo sound with good separation, but this is more like a small boom box which was okay for the price. Then the other day I pushed the power button and...nada! Thing just decided it didn't want to play anymore. I was going to give it 3 stars but not anymore. I emailed Amazon and they said contact the manufacturer (thanks for nuthin') I have an email to Altec Lansing and got a reply that they would respond within 72 hours. If there customer service is good I'll update this review. Arrrggghhh!

Follow-up: Got a new replacement from Altec Lansing. Customer service was good. Satisfied with product.  :)
620146
Worked just fine for about 9 months.  Then turned into a useless brick; completely dead.  It had an 18-month warranty, so I contacted Anker by email.  They were very quick, courteous, and professional in their response.  They mailed me out a replacement at no charge which is now working fine.
4536196
UPDATE:  Spectrum Brands stood behind their product and replaced my unit.  Awesome Customer Service - Thank you!!!

Loved this Slow Cooker but unfortunately it only lasted about a year.  The pan has a hairline crack in the bottom.  Now I'm back to researching a different Slow Cooker!
3261704
The installation wasn't too complicated, and at first, I was very pleased.  The noise level was great, and though the heat wasn't blazing, it was adequate.  I installed it in September.  On Feb 1, for some reason, the heater stopped working.  The heater still blew out air, but it was cold air.  After spending a lot of time installing it and refinishing our ceiling to make it look good, the last thing I wanted to do was start over.  I decided to contact Amazon's service department, and I'm glad I did.  They understood the predicament, and gave me a partial refund to allow me to buy a small space heater to use in the bathroom since the vent heater no longer works.  This will allow me to keep the vent in place, and still have heat.  I appreciated their customer service more than I liked the unit, but I still feel pleased as a result of great service.
1156939
I received this cable on April 3rd, 2015. This failed today (October 5th, 2015) after 6 months of use.

I do not see any physical damage. It just stopped working. I would not buy another one after this experience.

Update 10/14/2015: Anker honored the 18 month warranty and provided a new cable. The customer service is pretty good.
2854492
It worked well at first then started not tracking about 25% of the time.  Liked it when it worked, but if it doesn't work, what's the use?
Update:  I contacted the company and they replaced the item immediately.  Very good customer service.
4299433
Edited Review... Only 3 stars because I had a quality control issue; however I was satisfied with the Customer Service response. I would buy from them based on my experience.

Pros...
+Easy to pair
+It worked excellently.
+Great battery life.
+Sound was decent.
+Microphone was of acceptable quality

CONS... (just one big one)
-It fell apart in about 3.5 months. (see pics)
  +++EDIT: Their customer service team responded and replaced the item.+++

I suppose I would feel differently if I had been rough on it. The casing just came off when I picked it up one day.

I was just outside of the Amazon return period, but EasyACC took care of the issue.
2979211
Worked beautifully for 8 months before biting the dust. I expected a slightly longer life for the price. Bummer. ***Update 7-24-27 Company contacted me shortly after leaving this review and is sending a replacement. Exemplary customer service. I will add another star after I receive it. :-)***
3281009
**Update**
The customer service with this seller is wonderful! I let  them know what was up with the candler and they immediately sent out a new one after trying to troubleshoot why the candler wasn't working.

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Great while it lasted. Used this about 3 times and in the middle of checking on the eggs and it went out.  Flipped the switch a few times. Switched to a different outlet. Still nothing.
4752640
Stopped working after 4 months, but the buyer sent a replacement right away.
4550240
Lasted about 6 months before the left speaker just stopped working (& I've been pretty careful with these headsets. Never kept in pockets or tangled pile, weren't yanked on, kept them carefully hung next to my bed when not in use). They are comfortable for wearing laying down, but just didn't last for the price.

Update: after I changed my rating, because the headphones broke, the company reached out almost immediately. I admit that I hadn't thought about the headphones having a warranty (& they do have a 1year warranty, as the bedphones people pointed out), but since it was under warranty they gave me a code to have a new pair sent to replace the broken ones. Ordering the replacement was really easy and the new bedphones came quickly. So, Their costomer service was so excelent that it made up for the headphones breaking so easily. I hope this pair lasts longer. So my 5 star rating, that went down to 3, has averaged out at 4 now.
3105600
I purchased this item in December, 2014, and installed it upon receipt. I found it easy to program and use and it worked fine until today when it just stopped working. The clock still works, and it is still possible to set the program settings, but the unit no longer turns on and it does not pass electricity. So it is completely useless. It was used only indoors and well below rated capacity. It lasted just seven months and then died.

This unit is the right design and has the right functionality for my use. Unfortunately it is a piece of junk that doesn't last -- obviously super-cheap construction with low-quality parts that don't last very long.

I have contacted Hydrofarm about replacement under warranty. I have not yet heard back from them. I will update this review based on their response.

Update July 22, 2015: Hydrofarm replaced the non-working timer promptly and at no cost. Therefore I have revised my rating from one star to three stars. Customer service was excellent, but the unit should have lasted much longer than seven months. So far my experience is that this unit is poorly made and readily subject to early failure, but that the company is good about supporting the product if it fails during the warranty period.
38759
Edited 3/20/2017- I edited from 2 stars to 5 because of the great customer service from this company.  They reached out to me and asked if I would like a replacement free of charge.  I really appreciate that!

It worked great at first and that's way the 2 stars instead of one.  But now the light comes on for maybe 15 seconds and then turns off.  It will flash on a few times but that is about it. Really disappointed that this didn't last a lot longer.  Will be looking at other companies.
3516488
good while it lasted and like the concept of these wallet / phone cases so i don't have to scramble to find both in the morning.

But it broke after 1 1/2 weeks - so now its useless.

Edit: Seller actually reached out and provided excellent customer service and was able to amicably resolve the issues.