Crap service from samsung to fix 10 mo old TV
923881
10 months of owning this TV and 2 of the boards have gone out. So much time spent on the phone and getting the run around to take it to some wherehouse that doesn't have a phone to even call to verify to get serviced. So upset with all the run around I've gotten and no help in resolving getting it fixed or talking to someone at the location before I drive an hour to a wherehouse district to drop off a TV to a location I can't even get the right address for from customer service or a number to contact them at. Love the TV, hate that it's now half crapped out and not getting much resolution to fix it.
1035024
The TV had the previous owners netflex on it. customer service would not or could help get this fixed. he couldn't even direct me where to go to get fixed
2222167
I bought this TV 2 years ago - it comes with 12 years parts and labor, and my credit card extends the warranty on electronics by another year.  At 2 years and 2 months, the picture on my tv started to go screwy all at once.  The picture would be normal for a while, and then suddenly the whole screen would go extremely white and almost wash out completely.  I called customer service and they determined it was a hardware issue, and because I was out of warranty, I would have to pay for the replacement control board and service out of pocket.  All in all the cost of the repairs would have been hundreds of dollars.

For a device I paid over a thousand dollars for, I was pretty frustrated that the product just ceased to function pretty much as soon as the warranty was up.  This TV is not well made, and not well supported.  I don't recommend you buy this unless you are also able to buy it with a long extended purchase protection program.
4881031
Tv went out and had the click of death!! Probably the capicitors which isn't crazy hard to fix but its the principle. A TV this expensive should not break within 3 years and Samsung knows about the issue and they won't do anything about it! Multiple class action law suits out about this problem- I will never buy anything Samsung again!
1239010
After one year and 2 months of use by my 89 year old mother who lives alone, this product is broken. It has eight 1/8 inch multi-colored lines followed by a 2 inch solid black line on the right side of the screen only. After an hour on the phone with Amazon telling me TVs are not what they used to be and implying they are only supposed to work for a couple of years, they finally gave me a $50 credit toward the purchase of a new on. So Amazon got paid twice and I got screwed. Hopefully, someone at Amazon who really cares about the customer will step up and refund another $50 or even the entire purchase price since I got another TV from Amazon.

Called Samsung and they want me to ship it to them on my dime and pay for the repair.  They would not give me any estimate of the cost. I will never buy another Samsung Product.  They have no regard for customers.
671147
This TV broke after six years of very little use. It was in a room that we seldome used for watching TV. It was hooked up to cable and I never even tried to use the DVD player. first the picture vanished, then the sound. I called Sharp after the cable company told me that the problem was with the TV not the service. Sharp had me attempt some troubleshooting button pushing excercises, all to no avail.

They gave me the name of a nearby (10 miles aways) repair facility and the estimated cost of the repair will be about $300 with a 90-day guarantee. I have decided not to throw good money into a bad product and will bring it to a recycling facility instead. The moral of this story for me is that I will not be buying another Sharp appliance.
4410038
Bought the TV in November; in March, vertical and horizontal lines appeared. Samsung and Square Trade both refused to repair it, ST said I purchased the "wrong warranty". It was a huge waste of money. Samsung's customer service is the worst, they had me "troubleshoot" 3 different times and then they finally sent out a "tech". The tech turned it on and all he said that Samsung will not repair it since they only like to pay for 5% of the services they do. The tech was from a third party company. It was my word against theirs and there's no other way. This is the second Samsung TV I have purchased and also the second to malfunction, it will also be the last.
2665601
I bought this PN58B560 on 23 March last year. Out the door from a local dealer for $2500. I wish I had bought it from Amazon. It has served me well until about February this year when a horizontal black line appeared dividing the screen into a top and bottom half. It went away for a while. In early March, I bought a docking station for a Zune and connected it to the TV via an HDMI cable. The horizontal line reappeared. Drat! I disconnected the docking station, but the line persisted. I called the dealer. He said to call Samsung. I did. When the dealer delivered the TV, they neglected to record the serial number. When I called Samsung, they insisted on it. I got a friend to help me move it to a position where he could read the serial number to me. I called Samsung with the serial number. This is now late April. They said they would contact my local repair facility. Sure enough, I got a call from them to say they had ordered the part and would contact me when it arrived. Three days ago, the repair company called to schedule their guy. He showed up with essentially the guts of the system. He expertly disassembled the TV and replaced the screen with a bunch of circuit boards with a new one. He was finished in an hour, a very competent showing.

He advised me to leave the TV on for 3 days. If something is going to fail, it would fail then.

The takeaway from this experience is that Samsung stands behind their product even though I was slightly out of warranty when I called. I will confidently buy another Samsung product. The other thing is that buyers should leave their new units on for 3 days. Most retailers have a 30-day warranty. High five for Samsung.
2267201
This TV is pretty basic if you want to get a cheap HDTV, LCD. But as someone has mentioned before its not an AQUOUS so its proably made of cheap parts. Mine would no turn on one day and I had the power and OPC lights blinking. Called Sharp and they said its covered by warranty, they will send out someone. The guy comes does some check for like 2 minutes and says will need a circuit board and will be back in 3 days. He returns and the TV still has issues and now he says it will need another part. The company wastes too much of my time and they want you to be home. Sharp told me to coordinate with the service company. This sucks because I have had no TV for 15 days now. Don't buy this TV get a SONY or SAMSUNG. My 4 year old Samsung TV still works after so much moving.
3088456
Worst decision ever. Purchased this right before Christmas and I'm disgusted at how poor my experience with the set has been. I've been anticipating this purchase for months, but I've had to have it replaced and the second set had the exact same problem! The issue was evident right out of the box! I only had the first panel for a couple of weeks before the ghosting and backlight bleeding was so bad that even when the backlight was turned down to the lowest possible setting--before disrupting the way whites and colors appeared on screen--the images were still distorted. This TV is not edge-lit, so the backlight is shadowing images well into the main viewing area between the letterboxes. I'm a professional in the tech industry I was most disgusted by Samsung's tech support. It was originally purchased online from an authorized seller who did an excellent job of acknowledging the issue and working to get the first TV replaced right away, but the problem persisted indicating an issue with the manufacturing process or workmanship. I contacted the original seller who encouraged me to reach out to the Samsung at that point after they had done their due diligence and I obliged and contacted them within a day of receiving the second set with the same exact backlight issue mirrored on the opposite side of the screen. Speaking to Samsung is the poorest experience you can have. Almost everyone I spoke to was either incompetent or trying to convince me that they were going to have to send out a repair tech who they might charge me for if he decided the there wasn't an issue. This TV is days old and I'm not going to have someone in my home taking my time trying to determine if they can repair a TV costing thousands of dollars. As you can see in the pictures with the backlight bleeding on the right (originally purchased TV) and on the left (1st replacement) this is intolerable for a panel that was supposed to be designed with so many picture enhancements. The first time I actually spoke to someone who mentioned they would work on processing an even exchange I had been on the phone for almost an hour. The second time I called back after more than a week without any updates only to find the rep never submitted the ticket, thus preventing any progress being mad regarding the issue. The second call was more than 2 hours long and I after speaking to more than 4 reps was still not in contact with the highest managerial tier. As a mater of fact the "Customer Relations Supervisor" suggested I would have to schedule a callback at a later date to speak with his manger. I was fuming at that point and disconnected the call. The phone experience is equivalent to speaking to Comcast about a billing or tech issue and I wouldn't wish it on my worst enemy. Review the pictures and judge for yourself. The bottom line is the TV is slow, has issues with quality, backlight uniformity, bleeding, ghosting and customer service is atrocious and designed to waste your time and money. Don't let them steal your money or value by selling junk that needs to be fixed. By LG their quality is incredible and they lead the industry.
4266585
Bought this TV less than two years ago. Image was fine and had many smart tv features i did not use. Ive been a decades long Sony TV customer and advocate, having bought many TV sets. About six months use I started receiving annoying Android/ Google errors on the screen. Fix wasn't obvious after searching the web and trying a few things, so just ignored it with the remote and an eventual reboot. Fast forward a year and the TV starts turning on by itself. After the third event I unplugged the power Cord. The TV now does not turn on and only displays the white LED light blinking every several seconds. Tried a hard reset and it doesnt work. Contacted Sony support which was courteous and totally unhelpful. Only option provided was to contact a technician or Best Buy - no Sony service center near my metropolitan area- and pay to find out if it can be fixed. Awful. Android Sony TVs are not what Sony products used to be and apparently its all software which one would think could be fixed with a remote or USB fix but I guess not for Sony. now I have a bricked TV.. the new version of a bricked computer after a bad upgrade.

Update: after promising not to buy a Sony TV again I somewhat reluctantly bought a Samsung OLED Q6 TV. Wow what a difference. Forget about the proven Sony unreliability. The brightness of the screen, the ease of use of the menus, the overall speed of the tv menus and streaming just leaves the Sony in the dust. I am speechless. This Samsung makes the Sony XBR Tv seem like a piece of tech from the past decade. Thanks to Sonys poor quality, worse warranty and general unreliability I have now opened my eyes and Im very happy for it.
736656
Bought this TV in February. It's now October and we're on our second round of repairs. After a couple months the TV started powering off for no reason. We had to deal with NUMEROUS "diagnostic" phone calls with Samsung before they would send out a technician. They replaced the motherboard and two months later it's doing the EXACT SAME THING. Dealing with their "customer service" is like having to endure a live action "Dante's Inferno". This TV is way way way too expensive to be breaking all the time and it's WAY too big to be a paperweight.

The customer service is insane. You can start a ticket online then they'll call you and go through diagnostics. After that they'll call you again and ask you to go through diagnostics. If you can't go through the diagnostics again because you're AT WORK or it goes to voicemail they close your ticket and you have to start over. It's abject torture. You won't be watching Terry Gilliam's "Brazil" you'll be living it.
3754914
tv isn't even 2 years old and I called lg won't do nothing but charge me to repair it . Screen just went black no picture just sound DO NOT BUY THERE JUNK IF THEY ARE NOT GOING TO STAND BEHIND THERE PRODUCT.
714465
Lets sue them. Same problem as everybody else. Won't turn off, then won't turn on. They know these tv's are bad and the replacement parts are bad too. $300.00, 32" paper weight.
3214196
By far the Worst customer Service ever. will be returning both samsung 65 " T.V.and HW-J4704.1sound bar. Going back to Vizio. Thats what I get for listening to my wife.
1146009
This tv would have been great if it wasn't broken. I had such high expectations and was so impressed until the vertical line appeared on the screen 20 minutes after set up. I called Samsung and they are sending someone to repair or they will replace. Really disappointed.

6/19/16 update - found out the repair company is over an hour away from me. Not worth it to have someone drive out just to tell me it needs replaced. I sent a quick email to Amazon and within a half hour they sent me a UPS return label and were sending me out a new replacement. I got the broken tv Thursday and by Friday morning a new one was ordered. Kudos to Amazon. New tv just arrived today so I still need to set it up. If there's anything wrong with your tv, contact Amazon not Samsung.
4209353
I purchased a Sony KDL-46XBR4 LCD TV in Feb. of 08. This May, 3 months after the warranty expired, the screen started flickering and was dark in spots. After 30 minutes of warm up the screen would appear normal. I contacted Sony support. They had me unplug it, wait 1 minute and plug it back in. They said if this didn't fix it to contact one of their repair companies in the Austin area. The repair company said it would cost $1400 to $1700 to repair. For this kind of money I could buy a new TV. Maybe M. Barnes can get the contact information for the VP of Customer support. Buyer beware!