Great aeration and great customer service
922362
Great aerator, use it in every bottle, better than other ones i have tried. Love that it is stored in the lined box for portability so I can take it anywhere. My son knocked it off the counter onto the floor first day I had it and the base broke. Vendor shipped out free replacement that same night. Amazing customer service. Will order more as gifts.
2850166
The first filter I ordered had a flaw in the ring (somehow it had gotten crimped), which was causing a leak in my fridge. However, as soon as I had contacted the company about the issue, I had an immediate refund, a response from the owner and a new filter (that works perfectly) on the way. This is seriously the best customer service I have ever had the pleasure of receiving. Thank you! And - the water tastes great and works perfectly in my LG Fridge (1 year old)
4259817
Product appeared to be decently made when it arrived so I threw it on my AirRide suspension to help hide the air hoses around some sharp corners. Once installed, which was easy and done properly, 2 of the 4 connectors leaked. Legris contacted me promptly to inquire on how i felt about the product and I told them the issue i was having. They quickly sent over some new fittings to replace the first batch. They didn't just send me 2, but 4. 3 of the 4 replacements leaked the same but not quite as bad however it was a small enough leak to the point that I will survive. My 4 gallon tank goes from 150 psi to 40 psi over about 10 hours, so a very small leak.

Customer service is excellent, I give that side of things 5 stars, however for the price, I did expect a slightly higher quality product. Especially one without leaks.

Just to add, I did use a air hose cutter to make sure all my cuts were perfectly straight, without any flaws what so ever, so I know the hoses are not the issue.
307045
This iterates a beautiful water fall so it was perfect for our needs.  But even more importantly, the customer service was superior when we had an issue.  They fixed it right away.  Hooray for them.
615635
I am a wine enjoyer not a wine connoisseur, but have always thought about getting an aerator. This arrived perfectly, I had bought a nice Chianti on Tuesday, so my first glass was poured WITHOUT the Vintorio aerator and then my second glass on Wednesday night was poured WITH the Vintorio aerator and I could taste and smell a difference. Glass #2 had more pop, more flavor and all-around just a more enjoyable glass of wine. The aerator also helped with pouring, no drips, no dribbles down the bottle - just clean pouring!

Another nice touch; Victor Hill, Vintorio Sales Consultant, sent me an email a few days before the item shipped to give me a heads up and to let me know how to take care of any issues that might arise. Packaging was very professional.
Customer Service - solid A
Product - solid A

I did receive this product at a reduced price for the intended purpose of testing the product and giving an honest and personal review of the product.
3569015
Great product, excellent customer service. If u follow the simple instructions, it is very easy to inflate, even with no wind.
468820
Well I would love this product if the top container didn't leak out all over my floor. I should have sent it back but I didn't so I just add after one cup at a time to the lower filter. This is not ideal but I oh well. I think the water tastes good and clean so it's worth a little hassle.

So I'm updating my review because I am so super impressed with the company. After reading my last review, they contacted me and asked a few simple questions about the issue I was having. After figuring out that the filter was faulty they shipped a new one out, no questions asked and free of charge. Now that's customer service! The unit is working great and I couldn't be happier!
4153110
Water is great but what's even better is their customer service if you have any issues they answer the phone and very professional and efficient! Will definitely order again!
4032612
I had problems with two of these. The first one would not turn on at all, the second worked for less than an hour then died. I contacted GeriGuard and their customer support has been awesome. They answered my email the same day, and had clearly read and understood my email, and repsonded thoroughly and apropriately, offering both explanations and remedies. I can see from the hundreds of wonderful reviews and handful of negative ones that this is an unusual situation, and indeed the company confirmed that there have been a higher number of problems than usual with the most recent batch. Will be ordering a new unit in about a month when the next batch comes in. Giving 5 start now because it is a unique product that my Mom will really enjoy, and the company's Customer Service has been outstanding.
998322
This machine is amazing - so is their support. I had a plumber install my unit. The plumber did a terrible job and Ispring Support was amazing. They were very patient, caring and finally figured out what was wrong - the plumber had the waste water going to my 110 gallon tank and the clean water going down the drain.

Thanks to James and Josh for hanging in there and providing outstanding assistance!!! I highly recommend everything about this company and product line.
4237810
I spoke with inventor  today and he helped me get my circulators working the best for my pool. The product is awesome and customer service is outstanding.
241314
I received this item yesterday (2/12/14) and it was gripping water at bottom. I realized this when my carrier was soaked. Irritated, i emailed the sender and they responded very quickly. They gave me the option of a refund or a replacement unit. I chose the replacement unit and will update this review as soon as it comes. The seller didn't even make me send the broken unit back! Very impressed and would recommend this.
3303450
The filters were packed very well and nice quality for my Lennox unit however the bottom filter had several areas of the carbon slats that had been smashed and for the cost I felt it should have been undamaged. I contacted the vendor and had almost an immediate response that they would send out replacement and a shipping receipt to return damaged filter. This is the first time I have used higher that merv 13. It's only been a few weeks of use but I have noticed a reduction of dust on my furniture and I run the circulating fan on ac unit when cooking to reduce odors that linger in house. So far I'm please with the performance and as far as price this vendor had the best and I'm pleased with their customer service.
1917620
This faucet was easy and straight forward to install and worked great for about 6-7 months, but then had an issue in the nozzle where it would leak a bit.  Commlen was very helpful and quick to respond. They said it must have been a faulty nozzle and offered to send me a new one right away. It came within just a couple days and they sent me instructions and pictures of how to replace the faulty part.  I knew it came with a 10 year warranty but was so amazed by the customer service. I would recommend this faucet to any one.
3218686
I bought this water timer to replace another (made by a different company) that broke after two years of use. This digital settings on this timer make it MUCH easier to use and a great deal more flexible then my old timer. You can set up to four times a day to water your plants. You can also choose what days of the week to water, and there is a handy on/off feature that will turn the water on (or off) when you press it.

But, best of all, this company has EXCELLENT customer service. My unit developed a leak early on, and I phoned the company. A human being answered the phone right away (I wasn't put on hold forever) When I explained the problem, they sent me a complete replacement of the top part of the unit to fix it. Once I got that part, I found that the problem was actually a sliced O-ring seal. I contacted customer service again, this time by e-mail. They answered promptly, and they sent a replacement in the mail. Problem solved. That kind of service rates five stars in my book as it is all too rare these days!!
3470898
I tested two of these filtration pumps now. I believe it is satisfactory. And, the company's customer service is top-notch.

Recently I bought the one of these Survivor Filter PRO filtration pumps. It arrived in good condition and on time. I'm generally a bit of a skeptical person, so when I buy things like this I want to put them to the test right away. I believe it's best to be confident about it before you have to use it for real, to survive. So, I filled a cup with tap water, which using a TDS (Total Dissolved Solids) meter reads at 750 ppm (parts per million) and I pumped it through the filtration pump.

The TDS meter has a handy little gauge on the back, which reads:
"0 to 50 ppm = ideal RO (reverse osmosis) or distilled drinking water";
"50 to 100 = typical carbon filter or mountain spring water";
"100 to 200 = hard water";
"200 to 400 = marginally acceptable and typical tap water";
"400 + is high TDS from tap or mineral springs";
"500 is the EPA's maximum allowable contaminant level."

With the first pump, after going through the pump the result was 730 ppm, down from 750. I also used purified water purchased at a water dispenser at my neighborhood convenience store. The purified water was tested before pumping, and after, just like the tap water. The purified water read in at 140 ppm, after pumping it through the filtration pump it read 120 ppm. I repeated this process several times with consistent results. Then I tried back-washing the filters and then tried again with similar results to the first tests.

Survivor Filter company's customer service had already, by the time of the first tests, contacted me via email just to make sure I was happy with my purchase. I explained my concerns and they quickly, with no arm-twisting at all, agreed to send me new filters, free of charge. I gave them my delivery address. They kept in touch. And they asked me to confirm that I received it once it arrived. They even gave me an estimated delivery date.

The new package from customer service arrived on time. I was expecting only a couple of new filters. What I got surprised me -- a new complete filtration pump, same model, with new filters for it. They even included a new carrying bag -- all free of cost to me, postage paid by the company. It is clear to me that Survivor Filter company's customer service is seriously interested in making sure their customers are happy.

I have now tested the new replacement filtration pump. I used distilled water, store bought, prepackaged. I conducted 4 tests. The results are quite satisfactory this time. Note: I would consider 2 ppm variance to easily be in the margin of error for testing.
Test #1 - 2 ppm and 28 ppm after going through the filtration pump.
Test #2 - 0 ppm and 30 ppm after pumping.
Test #3 - 0 ppm and then 5 ppm output.
Test #4 - 0 ppm and the output was 7 ppm.

It seems to me that using distilled water is a good idea because the trend seems to indicate some natural background contaminants were being flushed out of the system.

I am confident that this filtration pump will serve me well when I'm camping and in any survival situation. I'm also happy with their exemplary customer service.
1011800
I bought this humidifier few months ago and was happy with my purchase. Few days ago I told my 10yr old that you need to fill the tank when its empty. My son agreed and filled it to its full capacity and as he was bringing it back, lost the grip, dropped it and broke it in to pieces. I contacted support to see if they can sell me the tank separately, but to my surprise they offered to send me a whole unit FREE OF CHARGE! They are better than even Costco!

I have my new unit and using it everyday. Thank you ANYPRO for your excellent customer service!