Defective and unresponsive service
922053
I wish I could give a better review but this purchase has been nothing but disappointment.  Received the carrier a week before a big family vacation road trip.  Desperately needed the space.  When it arrived, the pre-drilled holes were spaced incorrectly and ubolt will not fit.  Contacted Thule directly who confirmed that it was a defect and they had been receiving multiple complaints.  I submitted pictures, serial #s, at their request.  Almost 3 weeks have passed and no response from Thule despite repeated attempts.  We were forced to take two vehicles due to the fact the carrier was defective.  Very disappointed in the careless defect, and also the company's response.  Thank goodness I purchased from Amazon and they are helping me return it.  I will never buy Thule and will recommend to anyone I know to never buy this brand.
661761
We bought this player for our guest room and never used it for several months aside from a quick setup. It was quirky when I set it up, but nothing too much.

Two weeks ago we finally had guests and they complained that the player kept shutting off not long into their movies, so I started testing and sure enough it wasn't working. I tried taking it back, but since it had been too long I had to go through LG directly to use their 1 year warranty.

I called their service department and they attempted a very silly set of procedures that accomplished nothing and told me to keep trying and to call back if it kept malfunctioning. Of course it still wasn't working when I was still talking with them, but I hung up and tried again... 3 times.

I finally said I didn't believe it was going to work and asked what they could do to get it fixed. All I really want at this point is a working player, but they said all they could do was a PARTIAL refund. Partial refund. I asked for a manager and they said, "well, we can give a full refund with original proof of purchase." I said, "well why didn't you say that instead of assuming I didn't!"

Next I received a link to use to upload my proof of purchase. I attempted to upload the receipt 8-10 times from 3 different computers, each time being redirected to a "Page Not Found" error. I gave up and decided to try again later. Later that week I received a call from LG customer service letting me know that my claim would be denied if I weren't able to prove my purchase within 24 hours, so I chewed them out about their upload service being broken. They let me know that I could also fax it to them, to which I exclaimed in frustration that their upload service being broken is not my fault and that of course I had no access to a fax machine. I managed to try the upload 4-5 more times while on the phone and eventually it did go through and I was informed the next steps would come in the mail in 5-7 business days.

Finally receiving the instructions, reading them made me even more upset. No return envelope was included, but I needed to send the letter back to LG with the original stickers from the back of the player. Once received and approved my payment should be back to me in just 6-8 weeks... 6-8 weeks, are they kidding?

Why they refused to support their product with actual service or at least an exchange is beyond me. I will never buy anything from them again after this experience, but I would have been perfectly happy if they had offered to fix the product or better yet exchange it for one that actually works.

To be fair to this player, it did seem to have a nice interface and was easy to use, except for that one little problem with it not working for 5 minutes in a row without shutting off!
2735214
I purchased this register early so I could use it Jan 1st. Dec 20th I took it out and tried to get it working. After call help line about 6 times they finally said it is defective. I tried to send it back and they say it has to be returned in 30 days. So here I am stuck with a register that is worthless and I cant return it. Not impressed. Len
139577
The device is quite simply defective and overly sensitive to static.  Straight out of the box the watch cycled power randomly and would stop playing music on its own.  After calling Motorola their support line was more than willing to "repair" the device.  After their inability to send an e-mail to my account on three different occasions, (the e-mail was registered on their website) I asked to return the device because I was fed up with Motorola.  Of course they were unwilling and stated since it was purchased at Life Time Fitness that they would not let me return it.  NICE.  I will never own a Motorola anything.
1284650
I like the computer, but have to say that Ultra Computers has been completely unresponsive when I sent an email (October 2018) to inquire about my warranty. I keep trying to register this very expensive machine, to see if there's a fix for the awful fan noise (intermittent, but not tolerable when it occurs!) and I get no response. The invoice I have from them is one line. I spent $3500 on this thing. Anyway, I don't recommend buying from Ultra.
3531378
I am unable to get it set-up and working satisfactorily.  Have waited 3 days for assistance from Amcrest help desk and no help.  I will return it next week if I do not get assistance by 11/13.  Quite disappointed at this point. www:support.amcrest.com is unresponsive.  Sent me an acknowledgement e-mail only with no solution for my problem.
1989798
We still have not been able to utilize the product as it is supposed to be designed to operate.  We have 4 seperate computers we wish to assign a cable signal to. It
has been over one month since purchase and we are expecting a replacement from Ceton because we believe the unit is defective.  That should arrive next Wednesday.  The most difficult part of the setting up process is when things don't work as expected and it is necessary to contact the company.  All instructions have to be done by email.  Apparently, they have no phone service department.  It is a frustrating experience getting information back and forth.
3580619
Program froze again, of course at the worst possible time.  I stopped using your service months ago for this reason, but lately, thinking you had fixed it, but no luck.  Would appreciate a credit of some $4.
1892949
Sometimes it is more instructive to look at what does not work as to look at what works.  Such is the case with this system.  What does not work is the wireless Internet connection.  That problem led me to the following:

1.  Contacting Panasonic Support via the Internet.  Surprisingly fast response and offer to assist.  Unfortunately, all of their suggestions still resulted in a failure of the unit to connect.  I should note that the first request I sent to them was around 11PM.  I did not expect to hear back for a couple of days.  To my surprise, 25 minutes later I had a response!  We continued exchanging e-mails as I tried their suggestions until almost 4AM!!!

2.  Once support decides that they cannot help you, they send you to a different location on their website.  This requires you to enter in all of the data again about your unit so that the site can determine if your product is covered or not.  You are warned that you MUST have a copy of the original purchase receipt for ANY service unless you want to pay for it.

3.  Once the site determines that your product is supported and that you are in warranty, you are told the following:

  A.  You must pay to return the product to them and you must insure it.  This is at YOUR expense!!!  If your product is indeed in warrantly and if you have included a valid receipt, they will pay for return postage.

  B.  Since this is not a high dollar item, they will NOT repair it and return it to you.  Instead, they will replace it with a factory repaired unit.  There is no guarantee that the unit will be the same color or even the same unit!!!  It will, however, have similar functionality.

  So, from all of this you learn that if the product is new, has a problem that needs to be fixed, and you return it to them for repair, you will pay approximately $35 to ship and insure it, they will replace it with a used item that has been repaired, and the item may or may not be the same as what you purchased.

  The take away from this is that you need to buy from a reputable place like Amazon who will replace a unit that is defective in the first 30 days.  You also figure out that if it fails after that the warranty is not worth the paper that it is written on and the unit is, in effect, a throw away.

  For what it is worth, the unit works just fine as long as you can provide it a wired Internet connection.  However, as others have noted, this unit does NOT support Amazon!!!  If you are only after Netflix and Youtube, or if you only want to watch Blue Ray disks, you should be fine.  For my money, I would look to Sony or another manufacturer.
2496587
I Have tried for 2 weeks to let all concerned that this machine was defective and have asked for a return address label to be able to return it. So far no response from anyone.
2851060
My daughter's grandmother purchased this for my daughter thru Amazon recently. It was received with a small dent in the touchscreen. After usage of under two hours the touchscreen became unresponsive for all onscreen functions. When using the on-board touchscreen test, it seems to respond, but none of the actual functions do. We tried restarting/resetting multiple times to no avail. We also emailed the manufacturer Visual Land with no response. After checking their website for the second time again today (which has been completely redone since my first viewing of it last week) it now lists under the FAQ what to do if the screen is unresponsive (calibration aka touchscreen test, and restart/reset). Because we had already done those things multiple times AND tried to contact Visual Land with no response, we are returning it to Amazon. At this time we have requested a replacement just in case it was a fluke issue with this machine. We will see. Disappointing. I will update this review upon receipt of the replacement.

**Update: We we received our replacement unit. This one was packed in the box differently as well as slightly different product packaging. Judging by how the new one was packaged and received, it was obvious that the first unit that we received had been a USED & defective unit that had been re-packaged and sent to us. Not at all cool when paying for a new product. The replacement unit has been has worked great for my daughter with no issues and she has really enjoyed it. I changed my review from two to three stars because the item itself has been great, but the fact that they tried to deceive us with a used/defective product was terrible customer service. Buyer beware.
1150296
horrible don't buy - customer care does not exist. zero support.
4680313
I bought this last April, and everything was fine for a couple months. However, it's now October, and for the past month I've been trying to fix this. It has been hitting invisible walls, the pressure sensitivity is off, and the cursor jerks around the screen.

I tried reinstalling the driver many times, using different Huion drivers, a new pen battery, a new pen nib, and even tried installing it on my friend's computer to see if it was some weird issue with my computer. Nothing helped. I thought I'd call customer service, but in 15 minutes of trying to call, I only received the message that all lines were full. They didn't even put me in a queue or something so I could eventually reach someone. I tried emailing them a week ago, and received no response. Their Skype is useless. I emailed them again tonight and got an automatic response saying they are out of the office this week.

I'm about to go buy another tablet right after this review because at this point, this is frankly ridiculous.
4230819
I was sent a defective mouse, and every time I've tried to work with the warranty I have gotten no response back. I am pissed to say the least.
1600869
I just purchased a new Ion with the reverse feature through Amazin. It cut 4 holes beautifully and then stopped working. Completely dead. Not a battery problem, bought a second one. Both fully charged.  Unit is dead. For the past week I have tried to reach Ion customer service. First, 15 minute wait and then automatic shunting to their voicemail with promise they will call in 24 hours. 48 hours later I try again, now their system automatically shunts you to voicemail and then the voicemail box for customer service says it's full so you cannot leave a message. Impossible to reach a live operator or leave a voicemail. I then email the company on its website about the problem. Still no response. Very disappointing experience all around so far.
3952025
I purchased the immediate predecessor to this phone in December 2003.  While the reception was outstanding -- that had been an issue with my previous telephone -- the handset stopped working after 9 months and the resulting customer service has been nightmarish.  Here are the specifics:

In August, the microphone on my handset stopped working.  I'd pick up the phone, say hello, and get nothing but dead air.  I'd call the person back (using the magic of caller ID) and they'd tell me that the phone picked up but they couldn't hear anything.  So I called my cell and had one of those ridiculous conversations with myself, one phone to each ear.  Sure enough, the microphone wasn't working.

I then called customer service (on my cell, of course, since the handset wasn't working).  This resulted in what I now look back on as some fairly rote fix attempts.  First, they told me to go out and buy a new battery.  This didn't work (the old battery seemed fine, although I found it interesting that they said the batteries have only a 1 year life span).  Then, they had me use a certain key combination to reset the phone, then wait 12 hours before trying it.  I did this, but the phone still didn't work.

On my third call to customer service, they agreed that it sounded like the phone needed repair, and said I could send the handset into a place in Texas for a refurbished replacement.  The problem is that they insisted I send THE ENTIRE PHONE IN, base unit included.  I explained that the base unit was working fine, and that I could use the speakerphone in the interim.  They said no, that was the policy.  I then asked to speak to a supervisor.

The supervisor was very nice, but said that that was simply their policy -- to send the entire phone in.  I explained that that would mean I'd be without my home phone for what sounds like two weeks, unless I went out and bought another one.  She said, "I'm sorry if that causes you any inconvenience."  Any inconvenience?  To be without a phone for two weeks?  Having to use a speakerphone for two weeks is an inconvenience; being without a phone entirely is nutty.  It's as if the water department said, "I'm sorry, you won't be able to flush the toilet for take a shower for two weeks... hope that doesn't bother you any."

I very calmly asked to escalate this, but she said she was the highest escalation point.  After I expressed some surprise that the CEO of Panasonic would be taking calls like this, she gave me a number in New Jersey.  It turns out the call center, by the way, was in the Philippines.  That explained why she was so nice, and made me feel a little guilty about my sarcastic you-must-be-the-CEO crack.  [But it also illustrated one of the downsides of outsourcing, and it struck me as curious that they don't offer 24 hour support, since that is supposedly one of the advantages of farming out these things to a place that's 15 hours ahead of you.]

The first time I called the New Jersey number, they forwarded me back to the Phillipines.  The second time I called, they gave me a different number, which turned out to be a slightly different phone tree (giving me hope), but sending me back to the Philippines nonetheless.  The third time I called, they put me on hold.  After five minutes of hold (all these calls are off my cell), I started writing this review.  It's now 26 minutes into my hold.  I'll give them another five minutes before giving up.  In the meantime, I thought you should know the kinds of hoops Panasonic makes you jump through to resolve a product defect of their own making.
1960309
upon unboxing my A50s, I read the update instructions and was able to update the firmware on the transmitter and heaphones without issue.  the headphones tuned on & cycled off/on as instructions said they would.  I then moved them to my PS4 and the headphones would no turn back on.  I charged them overnight, and they still would not turn on.

I was disappointed to find that Astro has no customer service phone, and they have no live chat.  my only option was to send an email detailing the problem.  tech service responded about 20 hours later and said it was mandatory that I register the headphones before I could receive any help.  So I registered.  Within 2 hours I received 4 spam messages from Astro offering other services.  Unfortunately, after 3 additional days, I received no word from tech service regarding my issue.  I emailed twice more during that period requesting an update, but received no response.

Product returned.