Fabulous return process!!
935988
The shoes were wide and I wear a med width.
My fault, but with in minutes I was able to set up a refund and return of the shoes. Then find the correct size and get them ordered!!
Thank you!!
2839380
They were very clear on how to return the item!  The fit was perfect...so no need for a return!
897774
Forgot about the size conversion and instinctively chose my size, size 8, not realizing at the time that I was order 2 sizes too big in a mens not womens. Returning was quick. I chose the option of UPS coming to pick up the package all I had to do was print a return label package the shoes in their original box and UPS was here to take my return. I ordered the correct size simultaneously and had the correct size w/in the week.
4493719
Very proactive about contacting me for returns.
3534191
I would like the nextsize but I don't know how to do a return there was no paperwork with the order
1956002
I'm trying to return it, as it turned out to be a duplicate bday gift.  But every time I go online to amazon returns, it won't let me get to the end where it's suppose to give me the authorization and return address label.  Pls help me return these items.  I only have until April 5th.
4324664
As it turned out, the product was not quite right for me.  I followed the normal (excellent) Amazon online procedure for arranging a return.  This vendor's approach was uniquely positive in my experience -- that is, many other vendors follow good practices in this respect, but this vendor's policy (at least for this fairly low cost clothing item) was absolutely superlative. In a nutshell, a local charity of my choosing was able to benefit from my approved "return". While the manufacturer was "Port Authority" the vendor at the heart of this review was Got Apparel.  Based on this experience, I will definitely do business with Got Apparel in the future and highly recommend that others give them a try.
4458964
I really liked the shoes, however, they were too big. The return process was super easy and fast! The product was excellent, the error was my fault.
1017520
Zipper comes apart. I noticed when I began the return process the return label stated it had to be returned by January 31,2016. However not using the product any longer the date passed. Now I feel stuck with the non functioning item. Yes, I realize it was an oversight on my part however I still feel frustrated by the situation. I had received many compliments for the short time I was able to use it and I am a coach product fan. My suggestion is to pay close attention to details on return instruction, a $125.00 lesson for me:/.
1270277
Too small.
However, the return process was smooth.
2464017
I love the shoe and the store I bought them from, but when it comes to returns I never gotten a return shipping info in 4 attempts. I just keep the shoes and gave them to my cousin. I feel like they didn't really try to satisfy me completely. I have bought other shoes from them, but I never had to return them for any reason. I hope you never have to return anything back to them, or you will be left hi and dry also.
2378328
I ordered this item for an upcoming trip this summer to use while staying in a hotel. After receiving the item I determined that it would probably be too hot for what I had intended it for. I was also not particularly satisfied with the feel of the material that was used. After inquiring with the company's customer service department on the return address I was asked the reason for my return. When I explained the fact that I was unsatisfied with the item but felt returning it would not be worth it since the shipping costs were so high I was very pleasantly surprised to receive a refund from them for the cost of the item and was told I did not even have to return it. I was extremely happy and pleased with their wonderful customer service. I find that kind of treatment rare these days. Usually you make a mistake or decide you don't like something and it's "oh well, that's too bad" kind of attitude. This was very refreshing. I highly recommend this company based on their care and understanding to their customers needs! The item itself would be good in the winter time for sleep overs and if you don't mind fabric that is similar to felt. I'm not sure I'd classify it as fleece unfortunately.
4799715
I ordered a size 8 Ugg, found it incredibly tight, and it never broke in after a couple of days of wearing in the house, so I returned it.  I ordered a size 9 Ugg replacement a day before I returned the original order.  The big story in this transaction is how Amazon handled the return.  Within a couple of hours of receiving notification from UPS with the return shipping number Amazon gave me for the package, Amazon authorized a full credit refund.  They cannot possibly have received my return to inspect it and are taking it on faith (and probably a long purchase history with me) that the return and refund is valid.  I'm a truly amazed, pleased, and surprised at the fast, easy, open, and trusting business response through Amazon.  I've never experienced anything like this with any other Internet business and had more trouble with bricks-and-mortar stores on this type of problem.

I've purchased a wide variety of shoes online in the past many years and a size 8 from several different companies always fit like a glove.  I have no idea why the 8 Ugg fit at least one size too small, but this one really missed.

That problem noted, the new size 9 Uggs are just fabulous.  They fit fine, have a great sole for light outdoor walking, and look great - blue suede shoes, mama!  Nice and warm, with good easy on-and-off.  They don't slide or slip, but they don't strangle my feet either.  Just the right fit.
4111118
I ordered the wrong edition and I wanted to return the book. I just wrote return to the expeditor on the original package and I got a full refund with no problems at all. Very satisfied!!!
3437607
I bought this while abroad and arrived in the states a few days ago for my sons wedding. I tried the items and now I see It is too late to return it?! I bought 4 and only 2 fit right though they are the same size - can I ask to have them returned non the less? I would appreciate it very much! thank you!
2250802
WOW!!!! I returned the size too large on Monday, and received the replacement (smaller size) today (Wednesday)!!!
Less than 48 hr. turn around!!!!  Love my new shoes and LOVE the customer service! Thanks Clarks and Amazon :))))
1339866
After 2 hours of normal walking wear the insole of one of the boots came halfway out.  That should not happen, especially with 2 hours of normal wear.  I contacted the buyer several times getting denied for a refund even though their return policy says defective items can be returned.  After numerous exchanges via email the rep finally agreed to a return with me paying for return shipping.  I referred to the return policy again stating that returns for defective items can be reimbursed for shipping (up to 13 dollars if deemed defective).  So the rep finally agreed and told me to put the receipt in the box.  I did as instructed.  When they received my return they emailed me stating I wasn't able to get a refund bc I wore the boots.  I wrote several emails explaining everything I stated in my previous 7 emails and included a copy of their representatives email stating I could get a refund if the boots were deemed defective.  They never wrote me back.  Frustrated and annoyed I filed a claim with amazon.  They resolved my issue immediately and refunded me for what I paid.  As for the return shipping reimbursement I was promised, I had to email the seller/rep a couple of times to get a response.  Finally they agreed to send me a reimbursement check for return shipping.  I'm still waiting.  I'll update later with the verdict.  All in all this was such a hassle and not worth the 2 hours of cheap manufactured wear.