Tien (Asus "Customer Loyalty) - Why does Asus not remove this product until the MANY issues are resolved? Also, warranty support is POOR!!
252864
I agree. I bought it in USA but I am from Argentina. I could use it five times only and then It has never started again. The warranty is only in USA.
778432
Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the laptop to Amazon I urge you to get this thing fixed by Asus under the warranty ASAP. Sorry, wish I had better news.
861317
I dont think asus offers international warranty. At least when i contacted them in Argentina they told me that it doesn't. Good luck!
1335340
I received my ADW card back as undeliverable... I admit, it was annoying that they include the wrong mailing address on the ADW card, you would think they would set up a forwarding address (I am able to figure it out when I move), but if you go to the website Deanna Morey mentioned above (adw.asus.com), you can fill out an online warranty card, just be sure to mail it in to the new address. I had no problem getting my warranty and rebate from ASUS. Their customer service has been good, but they do seem to take the full 48 hour turn-around time to respond.
1028094
Check your warranty/contact support since this sounds like a technical problem that can't be solved by the average Joe.
2127552
Defective motherboard, as I had a similar issue with an Asus MB. If it is still under warranty, good luck with dealing with their support. I would strongly suggest going with another manufacturer if you decide to replace it, ASUS really doesn't stand behind their products.
489378
My unit's HD Failed. I contacted asus and they took it back and repaired it. They paid shipping both ways. 2 weeks total time.
668374
HelloYou can contact Asus and they can help you with that, the number is listed on the warranty paper that was included with the package thank you.
2260752
I own this model and I'm having the WiFi issue Asus is no help their website is useless and the customer service is poor. I will reply when I figure it out, updating the driver did nothing and upgrading to WinDos 10 same.
1177100
I am only an end user of this product and have not experienced this issue. Your question should be directed to the technical staff at Asus.
1412783
I just got off the phone with a tech support guy who walked me with great patience though download and installing new drivers, etc. Noluck. He's sending out shipping info. I inquired about whether it'll be a new machine or a repair, and he indicated that they might just fix a driver problem or replace a bad card. He seemed rather certain they wouldn't be sending a new machine.Thanks for your suggestions about the personal info. I have done a backup and can remove anything personal and restore later.
719147
I just read on Google,Asus saying that upgrading to2GB will Not void the warranty.I have the 2GB module will install,not really sure I need it.Oh well,you can never be too rich,thin or have enough memory.Follow up;Installed 2MB memory,one caveat,You must enter the BIOS to get it to recognize the 2MB,if you don't it will see your 2MB as 1 MB
310942
Thanks, Binx. I actually finally got through the tech line at Asus and they gave me the same advice which worked great. The emailed assistance I received was pretty much useless. Now, if I could only figure out how to make a recovery disc with a USB, I would be completely happy. The directions about hitting F9 during boot up don't work at all.
109896
My power supply went out after 45 days. That's aggravating, but the real problem is ASUS customer support for this obviously common problem. I would have to fax them a form with my personal information to include name, address, phone, email, credit card, expiration date, and my signature acknowledging that I will be liable if I don't ship back the broken power supply within 14 days at my expense! Only then will they send me a replacement via FedEx ground. When I pressed a supervisor for other options, I was told the only other one was to buy a new one from their e-store. What terrible customer support for a product under warranty! My power supply went out after 45 days. That's aggravating, but the real problem is ASUS customer support for this obviously common problem. I would have to fax them a form with my personal information to include name, address, phone, email, credit card, expiration date, and my signature acknowledging that I will be liable if I don't ship back the broken power supply within 14 days at my expense! Only then will they send me a replacement via FedEx ground. When I pressed a supervisor for other options, I was told the only other one was to buy a new one from their e-store. What terrible... » Read More My power supply went out after 45 days. That's aggravating, but the real problem is ASUS customer support for this obviously common problem. I would have to fax them a form with my personal information to include name, address, phone, email, credit card, expiration date, and my signature acknowledging that I will be liable if I don't ship back the broken power supply within 14 days at my expense! Only then will they send me a replacement via FedEx ground. When I pressed a supervisor for other options, I was told the only other one was to buy a new one from their e-store. What terrible customer support for a product under warranty! « Show Less
1114974
Sorry to hear that guy! But there apparently isn't a solution considering how bad Corsair's customer service is. Usually only Asian companies have this sorta reputation, though at least have the quality of their manufacturing to stand by, so can be off-setting. But for an American company to be venturing away from what their bread and butter is (being memory), have iffy manufacturing durability (on pioneering items), and poOr c.s. doesn't suggest they're going to be hitting any home runs consistently going forward. Reputation is everything in business in the states and a little bad press can spiral and be damaging several times over going forward, and for what? $49 in my case? I currently have a B.B.B. complaint being processed right now with them. Come to think of it... I don't have any other recourse, but just thought of one for you since your head set is current. Go back into Fry's, buy another of the exact same headset you have now (keep the receipt this time) and return the malfunctioning one, in the 2nd ones packaging, letting Fry's know exactly what you encountered, you'll get your money back and then that bunk product will be shipped back to Corsair for them to figure out why their junk doesn't work. Presto? :O)
86119
Amazon took good care of me with the Asus. I had the first one just over 90 days and they replaced it. The second one went out within 30 days so I just returned it for a refund.
987681
I have had the same problem...I have now asked Verilux to allow me to return it since it is under warranty. The annoying thing is that their website states that it will take 6 weeks to process a return!