I have filled the water tank and the unit isn't working. I just received it. Any ideas? Thanks!
257684
i had the same problem, the red light stayed on & couldn't get the green light to show until i adjusted the float knob (the white knob)...then it worked perfect!
257685
We have used this unit for month, it always work well. There are 2 control switches. One is the power on or off. One is a round one, this one will control the "steam". I think you can try firstly on the power switch see if you did turn the unit on after you plug in. Secondly, if you did turn on the power, try turn this round switch to left side all the way, and then turn on right side to adjust the steam. Good luck!
864213
Have you turned it off and let it for 20 minutes and turned it back on to reset it? If that doesn't work, please check your owners manual and call them . You may have a defective unit.
1512892
You should check to be sure the unit is absolutely level. If it isn't, the water may flow into the tank instead of the hose. (Had it happen to me.)
1759503
When I bought mine last year I had the same problem. Even level it didn't work. Called company and they sent me two little pieces of PVC pipe that were cut to fit over the places where the water tank nozzles are pushed up and are supposed to empty. Not explaining it well but basically if it won't work after being level, call the company and they can help.
1095212
I have had this happen to me before with a different unit. Not enough water was going through the unit to make the heaters start up. Have you checked to make sure you don't have lime build up?
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
1729482
If the tank won't fill, but water flows out of the faucet, then you did not hook up the water correctly. You connected it to the tank outlet/faucet, instead of the tank inlet. Best of luck! The written instructions worked perfectly for me.
2137294
Ours is working fine. Did you put in too much water? The different water levels are a bit tricky to see.
1860635
Try this: Remove cover, empty out all the water and then fill it with fresh water. If that doesn't work, then try this: unplug it, remove cover, inside you will see sensor (it sticks up a little with a silver metal on top) touch the sensor with your finger. For some reason this works. I think the sensor gets stuck "thinking" the water level is low, so the unit doesn't go on.
2148834
Hi - we had a similar problem and contacted the company. They were extremly helpful and replaced the unit . A pain shipping it back but the replacement was quick and the second unit works perfectly .
1327695
Pull off the top attachment while in operation and look down the neck of the unit. You will see a green light through the water that is being pumped if working. I've had mine for several years with no problems.
1872508
Mine did the same and they told me to put warm water init so I did that and it still didn't work so I sent it back and they sent me a new one and it runs for most of the night now.
81511
I would call the manufacturer. It sounds like something is wrong with the unit. Mine worked immediately with no issues, and I did NOT charge it before use....just plugged it right in and it worked. Sorry!!
1727650
Did you check if maybe you overfilled the unit? If not, than maybe you should return for a new one. I have had mine for 6 months and i have never had a leak. So maybe your unit could be defected?
1697834
While I don't have the unit (bought it for a friend), if the item isn't working, and you can't return it - if the item is heating, I'd try to see if "maybe" the water spouts became clogged? If you have no other recourse, you may wish to check with the manufacturer and ask them what they suggest? It may be something as simple as steam-cleaning the machine with something they've found works well?
297642
Hi friend. Did you let the water run for 5 min after initial installation the fist time? It is in the correct position. Also make sure the filter is on the right position. If this keep happening then I believe that it is defective. I hope not.
735627
what part of the unit is the water coming from. turn off the water tank, check all connections. I've had two leaks from defective/broken parts. The company replaced these parts free of charge. If parts are broken and you purchased through Amazon, go to Amazon web site. prior orders, contact supplier. explain problem. When I did this the company emailed me within 24 hours. hope this helps/ good luck/Craig