Does anyone else notice the black inside peeling around the edges? I'm starting to question the safety of this teapot...
259252
Our pot is at least 3 years old and we have not had any peeling or chipping. We use it often and always wash it by hand. Have hou contacted the manufacturer?
647068
Yes I did .... I purchased the Scanpan 6.5 stockpot a number of years ago. (This was shortly after I purchased a number of other Swiss Diamond cook pots ... I'll get back to that point before I finish.) The Sanpan stock I referred too showed sign of the interior finish peeling off after only several months use. That pot NEVER was washed in dishwasher, it was hand washed from day one. So yes I did call Scanpan customer service, (that was when they had a toll free number and you could speak to some one who spoke English fluently. FORGET Snapan! It is now made in a "third world country" !! FORGET the "Lifetime Guarantee" !!
1665029
It appears that there is a seam on the outside of most pieces including all the cups, creamer and the tea pot. The inside is smooth with no sign of the seam.
1372029
Just noticed ours is moldy (after 2 years on the spout!) and I'm going to replace it. But the entire inside is coated with black. Yuck!
103536
I really enjoy my teapot and cups. I have experienced minor paint chipping on the cups, but no problems with the enamel - I am guessing my issues come from storing my set on top of the refridgerator where there is constant heat. No issues with taste.
1785863
Robert, are you talking about the area that is silver (the sharpened area)? Because I looked at mine closely just now and what I didn't notice when I first got it was that on mine the silver part seems to have a clear coating on it. I'm not sure of what, but it seems like tiny bubbles or debris in the clear coating. The black metal part of mine has one or two tiny pits but thats about it. Maybe contact the seller and swap it out?
2134542
I would err on the side of caution and say don't use it anymore. If you've burned the chrome coating off the copper, there's a good chance you have compromised the seams of the kettle or maybe also the soldered connections that hold the "heating element" to the bottom. It was an unfortunate mistake that can happen to anyone. Trying to do too much at once, while making tea! Sorry this happened to you and your VERY EXPENSIVE kettle, but I wouldn't risk using the kettle again. Do you have money? Use it as a pretty flower pot and buy another!
1290386
It is flat black on the outside, which is the cast iron part. The inside is enameled making it glossy black. It really is a great teapot, and pours nicely. Hope this helps you out.
1859299
I would return it and ask for a replacement. We have NEVER had ours peel. Sounds like a minor defect. Best of Luck.
1435637
I have not noticed any black spots on ours. What do you mean by "inside?" Did you slice it open or something?
195085
Hi, My in-laws have this product and we use it quite frequently. I don't know how long they have it but it is definitely a few years. I am currently wanting to get one because it gets a little embarrassing to constantly stop by to borrow the hot pot. It appears the one from my-laws does not have the problem with the scratches like the one that you are describing. We uses the wooden spoons or bamboo made drainers most of them. I don't remember if we uses anything metal during the course of our usage. Perhaps the quality either has gone down or perhaps it was something that you did. Btw... you are just getting the "mass" to respond to you. You should call Amazon.com or go to your order page to initiate a return request. If it has been a while since your purchase, perhaps you need to contact the manufacturer for answer. Let me know if you got this work out. If it is indeed a quality issue, then, I will continue to do the borrowing vs. buying.
2021865
I use mine almost every day since I bought it in February of 2013. I love it, mine has not chipped or peeled. I wash the pan by hand, with mild gentle soap, never in the dishwasher. Is yours still under warranty? If it is, I would call the Zojirushi Company. Explain to them what happened and ask for a replacement pan. Good Luck! Hope this helps. Thanks!
1482801
This has happened to me, I completely shattered the top because it was too hot and I let go of it while pouring. You must hold the lid and the handle. I have to use a towel etc to grab the handle sometimes. I like this tea kettle regardless though.
1196220
I have not, however, my daughter has this same teakettle and mentioned getting black tinged water out of it after using it for a month. I clean the interior with a mix of vinegar and soda once a month with no problems. This method has worked for my daughter as well.
2257802
i just swish it with water and wipe with a cloth but it is beginning to rust and black chunks are chipping off the inside bottom. I never drink the last cup out of the pot for fear of it being gritty. I assume the iron is not toxic but I am planning on getting a new one. I have owned this one for many years.
1389904
The inside bottom of the pot is the heating element, and it's painted on, so after using to boil water, it was flaking off. I tossed it in the trash..........
600345
From my own experience, I see residue at the bottom of the pot with types of loose tea. I often use the chunky teas from TEAVANA stores and they leave a residue too. I think it's more of the teapots stainless filter. Like making coffee without a paper filter.