My chair was delivered with no bolts or hardware to put it together...how can I get these sent asap??
231407
Put a claim into amazon on your order. Add a message and tell them your needs
231408
you would have to contact amazon and let them know that your missing those parts. im suprised the bolts were missing.
210988
I'm sorry but I really don't know anything about replacement parts...But all I can do is suggest that you contact the company that produces these chairs and see if they can send you the part you need or learn how to improvise.
1227689
i spoke to amazon and they said they couldn't help past refunding some of the money (which they did)...then i contacted the boom chair folks and they said they would send the wires...just did this yesterday so haven't received them as yet but they seemed pretty friendly and willing to send...the email address was rma@lumisource.com....the phone number was 847-699-8988 ext.48...good luck.
1987278
Carrie, I ended up returning the chairs twice because I kept receiving the chairs without arms. Best of luck to you.
479190
Actually, when we received our shipment, none of the hardware was in the package! There was a hole in the box and apparently it slipped out there. We contacted Amazon and replacement hardware was sent but my husband went to Home Depot and bought some hardware which worked fine. So as far as replacement parts, we were able to duplicate ourselves. You might contact Amazon or the seller and see what they can do for you. Hope this helps!
1472009
Interestingly enough, I believe I have the same issue. My chair arrived and, after some close examination, I realize that the mechanism inside the hydraulic lift was missing. This may sound silly but, considering that the chair was the perfect time for my counter, I just let it be. I believe there is something salty with the chairs.
169529
Unassembled...w/o instructions. I had to call and request them("their exact quotes were they do not include them...look at the you tube video") the customer service rep was rude. Currently having problems w/ the chair.
1019532
All the actual upholstered chair was one piece. The bottom wood frame (legs) have to be put on with bolts. No problems with one chair. The chair that was slightly different colour had Two "stripped" bolt screws or holes? (that is what I was told when I had a problem by the person who helped me--we wrapped the screw with plumber tape and white glue--I have had the chairs multi months and they have held up well
1285975
There should be some bolts or screws with it. Mine was delivered damaged but they reimbursed me.
514052
I was missing one of the leg pieces and they had to send me out a who new set of chairs for one piece, because they don't break up packages. They sent a return label so the return was on their dime. We carefully opened the box, found what we needed and sealed it back up. Dropped it at the ups store. It took me from last week in December til the first week in March for the it.
122387
I wish I could tell you. They shipped me wrong product and I have been going through weeks of hell trying to get a refund. The absolute worst customer service ever. I am sure the chair is great, just watch who the seller is.
956781
I don't know, the shipping took too long and then the chairs were sent back without an information. So we didn't get them and brought others at Loews.
2060268
Have you received your chairs yet? I ordered mine 4 weeks ago - and they showed IN STOCK - but still no chairs and now Amazon is saying they're out of stock. Getting the run around big time from Amazon about these. Very frustrated!!!
627943
If you do not have the brochure or info regarding putting together, about Strathwood furniture, I would look for their site on line--------------or call Amazon customer service and request help w/ a # to contact the manf for assistance in retrieving. K
958515
It appears the hardware is available through the manufacturer. I found an order form on http://www.homestyles-furniture.com. Other contacts I have are: (email) servicedesk@homestyles-furniture.com; 888-680-7460 and 877-831-0319.
1899643
I ordered the swivel rockers. But, I received shopping confirmation but they have yet to deliver. I questioned the seller and they said they were out of stock. I paid for them and received the shipping dates, now they say they have attempted to deliver but no one came, called or left a message. Still no table and chairs. May want to think about ordering from some one different.
1416531
Metal base and wood legs for casters. I would recommend buying these chairs. The chair that a friend was sitting on collapsed. Our efforts to have the chair replaced were met with every effort to dismiss the claim by putting us through numerous exercises. Answer a plethora of questions. Questions answered were met with more questions. Their (Furniture Creations, Amazon) final (final because I had exhausted my patience-their strategy all along) response involved me taking the chair, all three parts including the cracked wooden piece, to a Goodwill type place and get a receipt. This would generate a refund for the broken chair. This is much more than you had requested. If you're so inclined let me know what you decide. email me at 1pajm1@gmail.com with what ever you do. Good luck!