There's a 100% Cartitech Quality Guarantee on this toner. What exactly does that mean and if there's a problem with the quality, what do I do then?
266477
I have no experience with that, but I believe you would need to contact them through Amazon and explain the problem and they would ship you a new toner upon your return of the defective one. Again, I have had a good experience thus far with Cartitech so the foregoing is just speculation.
266478
So far all I know is that the cartridge was perfect and no problems. I just bought the second one, and it's performing just like the last one: no problems!
266479
My daughter and I have printers with this cartridge installed and have had no problems. Quality is as good as the original factory cartridge shipped with the unit. I don't have info available for a specific answer for warranty service though.
29935
I agree w/the previous answer. I've never had a problem w/this toner. The only time I had a problem is when someone sold me a cheaper "compatible" toner which did not work at all. Have you checked your printer for a possible problem? I'm sure you can return the product for an exchange or refund, especially if you bought it from Amazon. Good luck. Dolores
1613305
Hi Gaye V. I have not had to change toner as yet, so have not encountered the same issue. Will let you know if I do.
1121796
Yes I had the same problems. When it runs out I will spend the extra money next time and get an original replacement cartage. I just hope it die not ruin the printer
778312
Might be a Brother Cart, but not VIRGIN!....I had pressed the 're-order this' link from my purchase history, the price was about 1/2 off from my previous order. I was notified the next day from the vendor that "Please note toner ordered is a compatible toner cartridge produced by M&A; Global LLC.". I was confused because the first time I ordered this, it was direct from AMAZON...now the same order link if for another company? This is not seemingly for an OEM-Virgin item. I thanked them for the message, and they did cancel the order without issue. I need OEM carts in my Brother....I have tried remanufactured before with 'less than stellar' success. Might be a Brother Cart, but not VIRGIN!....I had pressed the 're-order this' link from my purchase history, the price was about 1/2 off from my previous order. I was notified the next day from the vendor that "Please note toner ordered is a compatible toner cartridge produced by M&A; Global LLC.". I was confused because the first time I ordered this, it was direct from AMAZON...now the same order link if for another company? This is not seemingly for an OEM-Virgin item. I thanked them for the message, and they did cancel the order without issue. I need OEM carts in my Brother....I... » Read More Might be a Brother Cart, but not VIRGIN!....I had pressed the 're-order this' link from my purchase history, the price was about 1/2 off from my previous order. I was notified the next day from the vendor that "Please note toner ordered is a compatible toner cartridge produced by M&A; Global LLC.". I was confused because the first time I ordered this, it was direct from AMAZON...now the same order link if for another company? This is not seemingly for an OEM-Virgin item. I thanked them for the message, and they did cancel the order without issue. I need OEM carts in my Brother....I have tried remanufactured before with 'less than stellar' success. « Show Less
1728130
Mine started getting streaky at 5,200 pages with 5% toner left. I am sure I could have cleaned, shaken, and gotten a few hundred more pages out but I did not want my print quality to degrade. It has performed flawlessly and for the price I recommend it. Same print quality as factory HP toners.
1731223
There are work arounds to make the printer "think" that you have put in a new toner. If you are not getting stripes on the pages or faded ink, and feel you probably still have toner in the cartridge - follow the steps that you would do when you add a new toner cartridge and you will be up and running again. I do it and sometimes print for MONTHS longer depending on the color. I never replace my toner color until you can tell it's needed when the ink is barely printing any longer. :)
1994618
Sorry I can not be of more assistance but I agree with the other respondents. I personally had no problems with the strip that releases the toner. If yu are talking about some other strip please let us know.
1577283
I had started to use refurbished cartridges on my last printer/scanner/fax/copier which was a total workhorse and had never had an issue when I used new cartridges. After my second round of refurbished cartridges, there were clogs, spreading ink/toner and in general, poor copies. The machine then clogged and broke and could not be rehabilitated. Since I have purchased the new HP, I will only use new cartridges. I paid too much money for this machine to take that chance and the production in phenomenal, particularly with the XL cartridges. Your choice. Good luck.
359896
Did you calibrate your printer with this new toner cartridge? If you did that and still experience problems, you may have received a defective product. I would suggest contacting the seller for an exchange or refund.
636120
Sometimes, aftermarket toner cartidges cause this problem. Try a new cartridge. If the propblem is a bad cartridge, it can ruin the fuser unit, which is the primary component of the maintanence kit. It is always good to keep an exptra maintanence kit on hand.
1310766
Printout quality is usually the indicator that the toner is low. Give it a good shake and you'll get another 100 prints which might give you time to order a new one. I can get 2-3 reams out of one of these cartridges. (generally text only printing under half page)
101043
It comes with a "starter" cartridge which is known to run out after 200-250 pages. You have to buy a normal cartridge very shortly. Original cartridges (2600 pages) are expensive but I had no problem with a compatible third-party one (http://www.amazon.com/gp/product/B0062ZNYFK/, $11). There is also a setting that controls what will happen if toner is low (25% or below): default is stop working, but you can change it to continue working (device settings/remote setup/general setup/replace toner: "continue").
1862617
I have found that this printer uses a LOT of toner. I only had it for 4 months and had replaced all 4 toners 3 times. I no longer own this printer--It quit working. (said there wasn't any toner installed!) Samsung sent me a replacement--It didn't work at all. I'm sending it back for a refund.
302608
Not sure about a warranty. I think it is 19a. I will let you know tomorrow. The toner last forever. This is a great printer. I bought because a friend liked hers. Mine is used and I've had it over 4 years. I have not had any problems at all with mine. Just saw someone said 49a now I think that's it. Still will check tomorrow and let you know. HP 49a is the right toner. Again I love this printer.
968227
I have the exact same printer. Based on memory alone, I think the instructions suggest to not use all of the toner when refilling. I may have used 90% + and even though it didn't spill out I still may have overfilled as printing quality is not nearly as good with the refilled cartridge.In addition to figuring out how to remove the filler cap, prying the container apart without damaging the cartridge, and determining the correct amount of toner to pour in I also installed a new chip and updated the firmware on the printer. Printer didn't recognize the cartridge with the new chip without the firmware update)If I had to do it over again, I think I would just spend the extra dollars and buy a new cartridgeGood luck!! I have the exact same printer. Based on memory alone, I think the instructions suggest to not use all of the toner when refilling. I may have used 90% + and even though it didn't spill out I still may have overfilled as printing quality is not nearly as good with the refilled cartridge.In addition to figuring out how to remove the filler cap, prying the container apart without damaging the cartridge, and determining the correct amount of toner to pour in I also installed a new chip and updated the firmware on the printer. Printer didn't recognize the... » Read More I have the exact same printer. Based on memory alone, I think the instructions suggest to not use all of the toner when refilling. I may have used 90% + and even though it didn't spill out I still may have overfilled as printing quality is not nearly as good with the refilled cartridge.In addition to figuring out how to remove the filler cap, prying the container apart without damaging the cartridge, and determining the correct amount of toner to pour in I also installed a new chip and updated the firmware on the printer. Printer didn't recognize the cartridge with the new chip without the firmware update)If I had to do it over again, I think I would just spend the extra dollars and buy a new cartridgeGood luck!! « Show Less
135866
No error after installation. Usually, I bought after market toner at the local store. My experience....70% error sign...like change toner , etc. First time use this product..no error, easy to setup. compare than original...maybe resolution very little less than original. I am not sure for longevity, because start use little while ago.