I used mine about a month ago-When I tried to use it this morning it did not light
258451
Not sure occasionally mine needs to be unplugged at the unit and the wall. When I reconnect it works. Good luck
258452
The same thing happened to me and I returned it and got my money back. Then I bought the exact same thing from a different company and it did the same thing so I returned it and got my money back. I decided not to buy another until they make a better quality one . They are too expensive to end up getting stuck with one that doesn't work.
1274181
I bought two lamps. One is still working perfectly. The other one was also working just fine until about a month ago and it blew out as well. Still waiting to hear about any resolution to the issue.
1426139
I had the same problem with one I had before so after many many tries I gave up and bought a new one that has been ok so far. The first one lasted a few years but haven't used the new one much yet. Sometimes I was able to light the old one by turning down the volume of gas while using the spark. Was really glad to throw the first one away as it was so unreliable. I looked for replacement parts but couldn't find any. Good luck!!
171371
My light had stopped working too. There is a battery in them. I bought a brand new one and that ones light didn't work. I called brita and they told me that depending on how long it was on the shelf that battery could have worn out. I also changed my filter one time on the new one and no light. I thought that was the end of it. I just write the date on the back of it. When I changed it again....the light came back. So strange.
1328785
I would return it if it is not even lighting up. Mine works well with the batteries. It sounds like something might be wrong with the unit. It has to light up to work. Good Luck!but
1136239
You probably have a bad one because once mine charged for a day it worked, but I will give an update to this light and that it stopped working. I would now not recommend this light. It doesn't last.
1870239
I received mine today (2/7/14), plugged it in and it worked fine. Turned the dimmer switch off and it never turned back on again. So... apparently it is still an issue.
1296507
It might be a faulty unit. Like Jimbo, my unit charges easily--even an hour or so of sun is plenty for several hours of illumination. I'm very impressed with this device and hope that you have similar luck with a replacement lantern. Good luck.
1136233
hello, if it works fine, I got a day and lit it the next day and work very well, - Note: you have to check the cordon. you have to check the swich. what happened to me, is that the one and a half the cordon what Ramp up and Ramp up the cordon, I put a swich outside or manually.
1296508
It sounds like your light may be broken. My lantern charges after being in the sun during the day, and at night illuminates without fail.
1387307
You have to contact Nebo. If it has been under a year, they will fix it or replace it for free. I also have to send mine in because the light output dropped significantly even with fresh batteries in it. Here you go...warranty@nebotools.net
1422009
Same Here Patricia. We just got ours last week and we let it sit for hours then turned it on and nothing!! It won't get cold, won't turn on and if it does have a light...it's not working either. I'm sending it back. Good luck with yours.
2275333
I also had something happen when I turned the lamp on. Something popped and the lamp no longer works. I was unable to find any repair parts. My estimation is that it is a piece of junk. It never worked at all.
1873688
That happened to me about a month ago. Amazon was great and advice me to return the defective product. I bought a different brand of lamp now and it's been working great. Good luck.
345963
Have you considered that it may be just broken ? It should light up right when you plug it in. Play with the sensitivity ... If still nothing them obviously it's broken.
1136234
Mined works and still does, contact amazon or the seller and ask for a new one. It could be defective. Try another unit first, then call it quits after that. It pretty straight forward 8 hrs of sun with the cord to the panel. Check to see if their are any switches for on / off. I don't think that is the case in this model. If not I have other solutions for lighting that work as well.
279432
I did not need more parts, I played around with it to figure it out. Unfortunately for me, the light no longer works even when I try to recharge the battery. I must have used it only 15 times or so. I need to see if I can send it back, or ask company why it is not working. It was such a powerful light-for a minute!