I had my left Ctrl key fall off the board. I got the run around from their tech support. Has anybody else had success getting a replacement key cap?
245352
I had the same issue after 1.5 years of use, the left Ctrl key broke off. Logitech does not replace keys so I have to send this whole keyboard back and wait for them to ship me a new one.
245353
You should read up on this forum thread. It's been an issue with this keyboard. I'm not sure how it has such a high customer rating here...http://forums.logitech.com/t5/G-Series-Gaming-Keyboards/G710-broken-keys-from-normal-use-plastic-tops-Where-to-get/td-p/1075449
245354
Cheapest material ever to be used for keycaps. Ever since I had this experience I've staid away from Logitech for good.
245355
My ESC key broke. This is a design flaw with this keyboard. The solution is to go to this website and buy the keys you need. They are Cherry Mx keys. http://www.maxkeyboard.com/black-translucent-cherry-mx-blank-keycap-set-for-esc-w-a-s-d-or-e-s-d-f-and-arrow-keys.html
245356
This is a cherry MX switch keyboard, so any Cherry MX keycap will work for a replacement. They're easy to find, even here on amazon.
245357
I have never worked with their support. Sorry to hear that it has been such a pain to get replaced.
245358
I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and pleasant process).
245359
I finally got my replacement from Logitech. I got a new keyboard but it took 5+ weeks.
245360
I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and pleasant process). I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and... » Read More I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and pleasant process). « Show Less
1722740
Not normal at all - I've purchased 2 of these boards now and not a single key sticks - I'd return it and get a new replacement. Good Luck! :)
1870373
I only have one key left and the piece covering the lock button is missing so the chip is exposed, it constantly opens and locks when I hit the button. It looks like I can order a replacement cover for that key, and I want to order an extra key because my other set of keys was stolen. Am I an the right track?
1699801
I had same problem. I took to Micro solf store they were unable to fix and found it was a surface soft ware did not work properly. You can try attached with other surface to check your keyboard if it work. Otherwise your need a new keyboard. Good luck.
1816771
The first thing I would do is check of another manufacturer of mechanical keyboards makes replacement keys. The keys themselves and the way they fit onto the actual button mechanism are fairly stanardized across all mechanical boards. I have replaced keys by taking some off of another cherry mechanical (make by xarmor I believe) I had sittin around. If you do not have another mechanical keyboard sitting around, I would go on Craig's list or something to try and buy one cheap. You can normally find some on there (at least here in New York) for pretty cheap. You could also just buy a cheap wired mechanical board. The first thing I would do is check of another manufacturer of mechanical keyboards makes replacement keys. The keys themselves and the way they fit onto the actual button mechanism are fairly stanardized across all mechanical boards. I have replaced keys by taking some off of another cherry mechanical (make by xarmor I believe) I had sittin around. If you do not have another mechanical keyboard sitting around, I would go on Craig's list or something to try and buy one cheap. You can normally find some on there (at least here in New York) for pretty cheap. You could also just buy a cheap... » Read More The first thing I would do is check of another manufacturer of mechanical keyboards makes replacement keys. The keys themselves and the way they fit onto the actual button mechanism are fairly stanardized across all mechanical boards. I have replaced keys by taking some off of another cherry mechanical (make by xarmor I believe) I had sittin around. If you do not have another mechanical keyboard sitting around, I would go on Craig's list or something to try and buy one cheap. You can normally find some on there (at least here in New York) for pretty cheap. You could also just buy a cheap wired mechanical board. « Show Less
1443596
Yeah same here. I went to Microsoft's Surface website and found that they must have had this happen a few times. What I did (after I returned one then the second did not work either but worked better). Some quick steps: 1. Open the charm bar and select "Settings" charm. 2. Select change PC Settings. 3. Select Updated and Recovery. 4. Select Recovery. 5. Under "Refresh your PC..." select the "get started" button. 6. follow directions. This will fix up the machine so that recognizes the new keyboard. You will not lose any files. You will have to re-install all your MS updates. 7. If this doesn't work you will want to go nuclear and select the the recovery option of "Remove Everything and Reinstall Windows". I did not have to go nuclear. After this the thing worked great. One thing is that my fist keyboard was completely dead. The second one had a few keys working and it lit up the keys. So I think the first one would not have worked ever. you may want to evaluate that too. Good Luck!
134738
email support@viotekusa.com, or rma@viotekusa.com...they were very friendly and helpful with my failing keyboard
968845
Hey Jazzy,I don't have to have it repaired, I just have to re-connect each time I turn on the key board, which is a little inconvenient. Hope that helps, it's a real nice keyboard!
968399
yes would like get a new one but i cant find the keyboard that came with it.
1783896
If you are having any kind of trouble with your keyboard, I wouldcreccommend you E-mail Xbuy and tell them about the problem. I found them extremely helpful when I had a slight glitch with my keyboard.
330158
I also want to know : Where do you find a replacement charger for this. The one I have does not seem to be charging .Has the key board had its day ?
1122589
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support. UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved.
2218282
Have you got it to work before? I purchased one of these keyboards and had to RMA it twice. I got my money back after that and ordered another. I never got mine to work though, even after extreme internetting to find a solution.
2261776
suggestions would include trying the function keys, ctrl +Num and Fn +Num. I have no problems. Did you check online on the eHow and others? Geek type computer sites for others with this keyboard? Good luck.
778429
Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the laptop to Amazon I urge you to get this thing fixed by Asus under the warranty ASAP. Sorry, wish I had better news. Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the... » Read More Rafael, I am a total Asus fan but I had to return the first laptop I ordered because the key board wasn't lit up and the keys didn't work properly (particularly the cap key). After researching this further I found that Asus is having some quality control issues on this and similar current models and and that they had numerous people complaining about any number of items. My life update wasn't working, some of the drivers weren't working so I returned mine to Amazon (within the 30 days period) and got a replacement. No issues whatsoever with the replacement laptop. If you cannot return the laptop to Amazon I urge you to get this thing fixed by Asus under the warranty ASAP. Sorry, wish I had better news. « Show Less
1792930
Yes I had a problem, It just wouldn't take. I tried and tried and nothing, I thought I was doing something wrong so I didn't report it. So all I did was remove the new hard case keypad and put it on my old remote control motherboard that's in the remote controller cause they don't sell the hard case keypad separate. The buttons wear and break in time.
1793008
Can you get another key from manufactuer. I don't recall mine having a key. Maybe I have a slightly different model.