The white hose came off the metal thing at the faucet, how can I get it back on. This is the second thing that has gone wrong with this hook-up!!
235973
I wish I had an answer for you. I haven't had any problems with mine. Please don't take this the wrong way. I would call the company and ask them what to do. If they can't help you, I would ask for a replacement.
1191157
Yes I had the same problem, I returned the hose. I have not found an alternative yet.
1145327
Mine stuck so hard it collapsed the tube. I would try to move the hose around. I didn't really get mine going either
1777565
Yep, mine started leaking and falling off and now won't stay on, almost as is the two little white pieces that pinch the faucet hose to stay on are broken. After only 1 month or two it's broken and now I have extra filters i won't use.
2104545
I wish I could help you, but it was a few months ago, and I don't recall the details of the connection. It must have been the same size since the only difficulty of installation I remember was the typical one of working on my back under the sink tightening the fixture. It is remarkable that a plumbing supply retailer wouldn't have all possible reducers for various plastic hose transitions. I would try other plumbing supplies outlets. Perhaps you could "google" the problem and see whether others may have encountered and solved it. I hope you are successful. It is an excellent faucet -- high quality. Again, sorry, but good luck. I wish I could help you, but it was a few months ago, and I don't recall the details of the connection. It must have been the same size since the only difficulty of installation I remember was the typical one of working on my back under the sink tightening the fixture. It is remarkable that a plumbing supply retailer wouldn't have all possible reducers for various plastic hose transitions. I would try other plumbing supplies outlets. Perhaps you could "google" the problem and see whether others may have encountered and solved it. I hope you are successful. It is an excellent... » Read More I wish I could help you, but it was a few months ago, and I don't recall the details of the connection. It must have been the same size since the only difficulty of installation I remember was the typical one of working on my back under the sink tightening the fixture. It is remarkable that a plumbing supply retailer wouldn't have all possible reducers for various plastic hose transitions. I would try other plumbing supplies outlets. Perhaps you could "google" the problem and see whether others may have encountered and solved it. I hope you are successful. It is an excellent faucet -- high quality. Again, sorry, but good luck. « Show Less
733814
Hi - My urinal has a little white clamp at the end of the black hose. I would guess that maybe one wasn't packed with your unit and I would contact the manufacturer.
1106651
for some reason some people, including myself are having this issue... i was able to get the hoses in and out after taking the faucet apart and using a pen to manuever the end through. however, everything is so tight that i am unable to retract the hose and use the faucet as a handheld spray. really is a terrible design i am astonished how bad it is. i am not looking forward to replacing this hose which is inevitable happen again in the next few years.
978128
If its new than there's a problem worth sending back - if older its probably caused by mineral buildup in the valve - Very difficult to repair - don't try it - you won't get it back together. these faucets need quality water filters to prevent this problem
1375757
Eddie make sure you remove the tiny plastic part from the water connection on the faucet. You can't connect to your source line with it in.
1317438
I had the same issue bought the house with the faucet. I went by looks and it worked great for me. I only think the made one variations of the sprayer. Did not take long to install. Like a new faucet. Good luck,James
1940820
I have had some trouble like you described. I cured mine by shorting the hose. The directions give some hints along that line.
1639530
Mine has also had a problem with that at times. I just pull it futher out or all the way out to get it to retract again. Ours is away from the faucet and it worked fine until we changed the water hose we hooked up to it. So I don't know if that is the problem.
1006410
Call the plumber for sure. That was clumsy of him/her. Also go on line. It's there.
183855
I had the same problem. After using a wrench to get the whole thing off, then used more tools to get it apart, it leaked like a sieve after I screwed it back on. I'd like to know the answer myself because I bought a new one.
1782133
I had the same problem, i've only had it 3 months and started popping out. so I started to hold it in there manually with the plastic tip and then the hose broke off the adapter entirely. Would that be covered under warranty? I love this thing, just disappointed that my water pressure is to strong and caused it to start popping off.
524604
Unfortunately that's one of the problem I had with the faucet. The parts cannot be found at local hardware stores or plumbing supply store either. Unfortunately only thing I could suggest is return to vendor if it's within exchange time frame .
918317
That's a question for the manufacturer, and I think I recall that reading a user review that stated they'll send a replacement gratis. Locally, a "good" hardware store or plumbing supply should have a replacement. Home Despot might have a match in their faucet repair bins.