How I can fix? Hello I bought this Walkman in July 2014, but after 2 months does not work, my pc does not recognize , I tried reset but does not work
15236
Hi, please send us more details about your concern at socialsupport@am.sony.com, give us your contact details so that we can assist you further. Thanks. Ely.
1479790
Hi Richard,We recommend you contact Sony about this matter to see if they can give you specific feedback about repairing this. We are sorry we couldn't be more specific, but we would hate to give you wrong information.
539433
No, it's only a protective case. If your Walkman is not functioning you should contact Sony for warranty repairs.
1872514
I'm a novice with electronics, but you could try hooking up a pair of PC computer speakers and plugging them in to the headphone jack to see if the problem persists in the new speakers. it could possibly bypass the problem and give you better sound quality. If not, there must be a problem with the soundcard and time for a tech to check it out. If it's warranty, get a estimate from experienced tv repair before you take it to where HCL uses, I've heard not so nice things about their work, google them for reviews of their company. Sorry, I don't remember name, but you'll find it in some of the bad reviews on Amazon. See if you can better advise, but I should be pretty close. Sorry I meant TCL. I'm a novice with electronics, but you could try hooking up a pair of PC computer speakers and plugging them in to the headphone jack to see if the problem persists in the new speakers. it could possibly bypass the problem and give you better sound quality. If not, there must be a problem with the soundcard and time for a tech to check it out. If it's warranty, get a estimate from experienced tv repair before you take it to where HCL uses, I've heard not so nice things about their work, google them for reviews of their company. Sorry, I don't remember name, but you'll find it in some of the... » Read More I'm a novice with electronics, but you could try hooking up a pair of PC computer speakers and plugging them in to the headphone jack to see if the problem persists in the new speakers. it could possibly bypass the problem and give you better sound quality. If not, there must be a problem with the soundcard and time for a tech to check it out. If it's warranty, get a estimate from experienced tv repair before you take it to where HCL uses, I've heard not so nice things about their work, google them for reviews of their company. Sorry, I don't remember name, but you'll find it in some of the bad reviews on Amazon. See if you can better advise, but I should be pretty close. Sorry I meant TCL. « Show Less
297913
Had the same thing happen, and tech support told me to return it, which i did...this is not a very, um, robust mp3 player, to say the least. There is no way to fix it, once that happens.
1735888
try putting a paperclip into the small hole in the back. this will reset the unit and it should be good as new
342553
Is it new out of the box & not working or just stopped working? did something happen to your power cord? did you go online & try to reboot it? otherwise, I'd call XM & see what they have to say
1379439
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabilize it from a defective unit.
524480
My problems with this model started about a month before it was 2 years old. The HDMI inputs started acting weird. For some unknown reason, 2 of them have stopped working, and today, static started coming out of the speakers. very frustrating...
1099234
I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the player with a credit card number without ever providing written estimate.
1073624
I actually had to email Amazon, the seller wouldn't respond. I am so glad that Amazon responded right away and actually offer to replace it. I got a quote from a music repair shop and it would have cost me about $85 to fix it. Amazon shipped it right away and I got it within a few days such a great service, didnt pay a dime. So hopefully it works out for you. Sad to say but my warranty is over :(
1112407
Sorry I can't help... This weekend the same thing happened to the unit I bought for my Mom. Please let me know if you find an easy fix for this problem.
1267414
I got my BD-P2500 today. They first thing I tried was to upgrade with BD-P2550 firmware. I tried both CD and USB methods. Unfortunately the player is clever enough to know it's being upgraded with the wrong firmware. Upgrading with the correct BD-P2500 firmware worked fine.Too bad. So sad.
1229449
To fix this issue, get a hammer and beat the crap out of it until you feel better. Then, go out and buy a tablet that actually works. I bought 3 and none worked 6 months later. The company does not respond to emails and their phone customer support is non-existent. Worst waste of money I have ever spent. Do yourself a favor and trash it. It's not worth the heartache trying to fix it. Also, the boot manager/menu is non existent. They won't tell you how to access it and no combination of keys work. Good luck!
424778
My player quit playing . Would not start playing CD;s or would skip tracks. (It is 6 months old) I took it in to authorized TEAC dealer who told me it would be $151.00 to fix unless I could show proof of purchase receipt. I purchased it in May 2015, however when we checked the plate on the back of the unit, it showed it was manufactured in 2013 !!!!!!!!!!! Been sitting on a shelf for two years ???? . Now I have to find a proof of purchase to cover warranty or pay for repair out of pocket. Looks like it is cheaper to buy new one !I have a model RW-890 player/recorder and NEVER have a problem with it ! My player quit playing . Would not start playing CD;s or would skip tracks. (It is 6 months old) I took it in to authorized TEAC dealer who told me it would be $151.00 to fix unless I could show proof of purchase receipt. I purchased it in May 2015, however when we checked the plate on the back of the unit, it showed it was manufactured in 2013 !!!!!!!!!!! Been sitting on a shelf for two years ???? . Now I have to find a proof of purchase to cover warranty or pay for repair out of pocket. Looks like it is cheaper to buy new one !I have a model RW-890 player/recorder and NEVER... » Read More My player quit playing . Would not start playing CD;s or would skip tracks. (It is 6 months old) I took it in to authorized TEAC dealer who told me it would be $151.00 to fix unless I could show proof of purchase receipt. I purchased it in May 2015, however when we checked the plate on the back of the unit, it showed it was manufactured in 2013 !!!!!!!!!!! Been sitting on a shelf for two years ???? . Now I have to find a proof of purchase to cover warranty or pay for repair out of pocket. Looks like it is cheaper to buy new one !I have a model RW-890 player/recorder and NEVER have a problem with it ! « Show Less
1701604
I have had mine for over a year and play it every day and have no problems. Have you tried contacting Sony for some tech support? That would be my only suggestion.....sorry I couldn't be more help.
1067228
Did you get it? I have one of them, it doesn't work. Neither do 3 others I have tried in the last week though, so I think I have a bad sound card. Sorry - I think it worked alright before it stopped working, but I could not swear it and I have a PC. Good luck.