A question: Hi, If I buy this laptop here at amazon, in case of receiving a defective unit, can I ask for a replacement at an Apple Store?
243652
Because this product is protected under AppleCare (90 days of phone support + a one year limited warranty), you should be able to get any repairs or possible replacement work in that timeframe done at an Apple Store. Not having tried though, I can't speak for certain.
230874
Ohh, interesting. Thanks for the quick reply! I think I can likely deal because the price sure is right. I wonder if anyone more experienced in this area knows if Apple (or Acer) is fairly reliable about getting proper drivers out?
2143810
Through Amazon only not apple and I think amazon is 30 days I would check with amazon as I will I just got the device works good but looks very used not like new as described Apple offers the same one for $10.00 more with one year warranty and comes in new case and touch screen
982112
As of March 3rd... Apple has shipped some from their online store and local stores have had some limited inventory. I asked Sunday afternoon at my local Apple store. They had two being used on display and said that they had sold some but no longer had any in inventory. The Apple online store indicates that they ship within 5-7 business days. I predict it will take a little while yet before Amazon starts to fulfill orders.As of March 15... Local Apple store still did not have any in stock. I do note that the 1TB version is soldout at BestBuy and they have dropped the price from $499 to $424, the 500GB version is also sold out at BestBuy and has price dropped from $299 to $254. As of March 3rd... Apple has shipped some from their online store and local stores have had some limited inventory. I asked Sunday afternoon at my local Apple store. They had two being used on display and said that they had sold some but no longer had any in inventory. The Apple online store indicates that they ship within 5-7 business days. I predict it will take a little while yet before Amazon starts to fulfill orders.As of March 15... Local Apple store still did not have any in stock. I do note that the 1TB version is soldout at BestBuy and they have dropped the price from... » Read More As of March 3rd... Apple has shipped some from their online store and local stores have had some limited inventory. I asked Sunday afternoon at my local Apple store. They had two being used on display and said that they had sold some but no longer had any in inventory. The Apple online store indicates that they ship within 5-7 business days. I predict it will take a little while yet before Amazon starts to fulfill orders.As of March 15... Local Apple store still did not have any in stock. I do note that the 1TB version is soldout at BestBuy and they have dropped the price from $499 to $424, the 500GB version is also sold out at BestBuy and has price dropped from $299 to $254. « Show Less
282611
I ordered mine last week and got it Monday. I couldn't find the date on the package (I believe it was under a sticker) but it was among the defective. I just mailed it back for replacement yesterday, however I may have an interesting bit of information Asus would be interested in... after I get my replacement I may be posting a video on YouTube about it...
990304
Thanks so much for the tip! I also answered my own question by searching Amazon, and found that Amazon sells Applecare as well, at a much lower price than buying direct from Apple.
355716
I bought a 27" model in late December with the issue. I returned it to the Apple Store in Seattle and requested a replaecement, but also requested to test it in the store before hauling the beast home. iMac no. 2 was also afflicted. They pulled a third one from the stock room; same issue. All three were also different production batches (week 42, 45 and 49 machines). I requested a full refund, which was granted. I'm now waiting until the next iMac revision (presumably next fall) before giving the iMac another chance.
543633
I'm within a mile and a half of a Costco, Best Buy, Apple store, and Circuit City. It's 9 AM. they all open in an hour. I think I'll be able to get a Touch at one of those stores. :) To heck with Amazon. They blew it big time with me, by showing "In Stock" when I ordered, on the 16th. I don't care about engraving and I know Apple is hard nosed about returns, so I'll double check the Return policy of the store I buy from, just in case the Touch doesn't work out well for me. IF Apple didn't have an automatic restocking fee, I'd just buy from them...
435291
Go to your amazon account under orders and use the contact seller feature. See if they will replace it.
179908
I would email or call amazon customer service and tell them what happened. Usually they will just let you return (free shipping) and send you a new one.
1335338
So I was about to buy this laptop, but I'm going to wait to see what happens. Could you guys tell me if this happened mainly because they were moving locations ( no fax at that location as Schwartz said), or because they are simply not giving warranties. I highly doubt that they won't offer a warranty for the laptops, but I just want to be sure.
1760422
It was just like the pic... And I needed to download osx with my money at mac store! I mean it wasn't bad condition, but It wasn't that healthy too... Well now I am trying to sell this laptop again. This is my response of the macbook, enough?
1519835
I don't know where to buy a replacement, but it's not worth it. Call or email company you purchased it from.
124475
Hopefully Amazon sent me what I ordered. I'll find out Monday when I get it. At one time it was stated that they were in stock which was later changed to not yet released. All I know is that Laptop Magazine had one over a week ago for testing and supposedly Amazon has shipped one to me.
111923
You should contact the seller right away to help you resolve the issue. If it is not satisfactorily resolved, i.e. You are asked to pay more for a replacement, contact Amazon for help.
2223391
I got mine from Tampa Laptops. It never worked long enough to find out if the seller and/or the computer is subpar. Either way, in my opinion, they are both useless.
388501
Canceled my order with amazon. They need to get their sh it together because several other retailers, even ones on this site are saying they have this laptop in stock and ready to ship. I went to buy.com, hopefully they will ship mine within the next 24 hours, I doubt amazon would have.