I have an R19 Vinyl Express cutter for the past two years working GREAT, but I just bought a new PC and the cutter does not work properly, Help?
232263
Make sure you check that your computer is using comm 4 In device manager an if you were using vista or lower there is new drivers for win 7 or win8
69748
My machine stopped working after I replaced this new cartridge ,,was working from begining ....so I don't know what's going on. U better ask Elos gustomar service make sure before u purchase this cartridge. ( I tried to contact for help but not success )
2010373
I'm sorry that happened to you. My machine still works fine except the long black tube keeps coming out. I finally duct taped it back together. Have you contacted the seller about it?
314776
If you mean cutting through to the bottom of the paper then you need to adjust your blade. If you meant it is cutting through the letters making your work unusable, I would suggest turning the machine off and redoing your settings. Check you settings on the machine itself and also in the cutter software. If that doesn't work then try uninstalling and reinstalling the software. If all else fails there is a customer service number for US cutter they would know best.
1836244
It may be your machine I have the same one (but I'm fixing to get a new one). It may need to be cleaned with vinegar like the instructions say. I had the same problem but once i did that it was fixed.
1592079
Maria, that is a very nice gesture but wouldn't you rather see if you can return it to the company or a craft store that carries it? They may provide you with a replacement or store credit. You do not need a receipt to return it. I am sorry it broke. Do you have another machine you can use to cut things out?
1639081
I would contact manufacturer and explain problem. I have done this several times over the years with different itemsand often times a replacement is sent. Hope it works this time for you as this is a very handy tool!!!
196576
I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so... » Read More I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... « Show Less
904368
I'm sorry. I have not used this cutter too often and never had to face that issue.
1768115
Make sure the blade was placed in the right position. Mine makes some noise when making the dough, but it won't move around on the countertop. Good luck
889147
Just replace the broken one. Also, you don't have to have all the needle slots filled to operate the machine. Some small detail work only needs a couple of needles. I'm no expert--just a newbie user. Enjoy creating!
19917
I have the same machine, it works great. I'm guessing that yours is defective. Unless its totally calcified it should work great.
1640745
E-mail the company Craftwell, I actually just had to do the same for a different problem, they were extremely helpful. I love this machine it's incredible and I told them so, they were ready to check it out. Try it you have nothing to lose. Good luck!
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
2063349
i havent had that problem i bought it yo cut plex glass make sure have it on the saw right you may ask some of the woodworking blogs they could have a answer for you rwoods
1799193
I had to cut mine down and used a fine tooth hack saw, which worked perfectly. Start cutting on the rigid side of the plastic, rather than the flimsy extruded side. It will cut like butter, and then just needs some light standing to get the jagged remnants off.
1248675
As neat as i can tell, the cutter needs their proprietary software to work. I am able to port my work in from Correll draw but it doesn't come out exactly accurate from there.