My unit quit working, how can I get it going again?.....
234798
Go to the Next Generation website, there are Frequently Asked Questions or call Next Generation customer service, they are very helpful.
234799
You have to swap out the battery/transmitter in your remote device with the one that is recharging in the bottom of the base unit. Mine lasted a couple of months before I had to swap it. Maybe that's your problem. Otherwise I don't know.
234800
I have two possible solutions. First try a new battery. My unit came with two batteries, one is in my remote and the other is charged and in the unit itself. Secondly make sure the devices you're trying to control aren't stacked atop each other. I put my DVR on top of my DVD player a few months ago and my remote stopped working. Once I sat the devices next to each other the remote started working again. I hope this helps.
1226556
Hi Lindsey, unfortunately It's easier to replace it and much less costly than try to repair it. The same happened to me, but a quick click on amazon, a quick connection on the new unit... Up and running in no time and no labor cost! good luck.
1856106
Hopefully your unit is still under warranty, had to send mine in for repair
1713921
I had to replace the entire unit so I'm probably not much help. I'd give their support center a call -- they may be able to troubleshoot it remotely. Good luck.
1791375
I started having the same problem with mine. I think the unit needs to be returned.
875787
I have the machine talked about here, but I'm at a wall....Good luck. Maybe get a new one
1179437
Did you plug the unit in? Mine works fine. Perhaps you should contact the a Seller for a new one.
1516951
The same thing happened to me, and I called the manufacturer. I got zero response, so I hope you have better luck. I had only had the machine a few months when it gave up.
1855549
We had the same issue. Sent the unit back. Got another unit that never worked correctly. Send it back. Invest in a better model.
1882776
Contact the seller, I am sure they would replace the unit or possibly give you a refund.
142252
You might try unplugging the unit from the wall socket , wait a few minutes then plug it back up.
1634788
There is a small hole on the side of the Striiv....put the end of a paperclip in there and push. That will reset the unit.
864213
Have you turned it off and let it for 20 minutes and turned it back on to reset it? If that doesn't work, please check your owners manual and call them . You may have a defective unit.
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
991804
I had the same problem with the old unit. It can't be fixed. The new one just plugs in snd works great.
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.
1701988
I have a problem too. We tried everything but it is just not a good product. I am looking to replace the unit.