I bought this crate and it has held up quite well for the most part. However the hard plastic bottom has not. Can I replace ONLY the plastic bottom?
260816
Thank you. Do you know how I go about ordering a new floor? And how much they charge?
524070
This crate is NOT puppy proof. If you want to crate train I would start with a metal crate until they are completely and 100% comfortable then you can move to a soft sided crate. My dog has a metal crate at home I only use the dogit for agility practice and competitions.
792916
continued...I really do love this crate and have used it a lot since my purchase. And believe me I shopped this one around brick and mortar and on line. Good luck.
1071517
I couldn't find my crate either. I just measured the inside of the crate width and length and found a pan to fit. The pan I chose fit perfectly and was made of way better stuff then original. Not sure if that helps. It's what I did. Good luck :)
1670343
The two bars on the top frame connect along the long end of the crate. There is a black plastic connector in the middle of the frame that has some kind of spring in it. Just pull it back and bring the two ends of the bar together. Do this for the front and the back. It should be pretty simple.
1381355
The cage I have has a wire door that flips down. On mine, the only solid plastic is around the bottom.
1607057
I have two of these crates and neither floor has cracked. Although, I have only had these crates for about 3-4 months, so I suppose it is possible in the future. I also put crate beds on top of the plastic. When they collapse, the plastic is folded into the wire parts, so the plastic bottom is protected when you move around the crate reducing risk of cracking it when moving around.
1422275
Petsmart does pans that fit on the floor of this crate. They're plastic though, not metal
747517
I have the same issue and don't think the plastic can be removed. I'd love to hear if someone has a suggestion for cleaning this area out as well.
395898
Have the screen in the door replaced with the heavy-duty, "pet-proof" screen. It wears like iron. We still had a problem with the frame of the pet door coming apart. I finally used wire to "sew" the frame together and into the screen. I did this at intervals---like in each corner and in the center of each side and the bottom. We have one lab and one terrier---they fly through the pet door without a problem now.
1653255
The small patch of grass comes with a box and grass. You just throw away the whole thing when you get the replacement. With the large grass you have to buy their pan to put it on or get your own. I just bought a replacement crate tray at Petsmart for $40. The one they sale on their site is around $90 +. I love the grass. It works great for our patio. I did construct a shade cover for it as the direct sun was killing the grass pretty quickly .
40916
There is suppose to be a handle that comes w the crate. It comes attached to the folded crate in a plastic bag. Did you lose or break it and need a replacement? If that is the case, I don't know where you could get it. I would just create a make shift handle w a cloth or an old belt. Whatever will fit through the folded crate bars. It'll be easier on your hands when carrying it. Good luck
474454
Hi, i am not sure. i purchased this on amazon...i would think since its just a plastic piece they probably don't offer a replacement. Sorry I couldn't be more help.
348635
Seeing what Calvinbob said I would completely agree. my friend has the older version with 2 locks but the door does not hook latch into the bottom of the frame. I prefer the new style better. My dog is crate trained as well and doesn't try to escape. I have seen the pictures of crates torn apart by dogs and find it hard to imagine. If the dog can tear this apart your going to need to spend a good chunk of money on something really extreme.
1829627
PS: John G had a great idea of getting the dog cage bottom like we both have instead and put something in there that won't matter if it is torn or chewed:)
974504
My experience has been that pans supplied with the crates are not as substantial as the replacement pans and while stronger, neither will be indestructible against a determined animal. We have had very good results with the replacement pans with me breaking them in cold weather, cleaning them, rather than the dogs damaging them. I believe no dog has broken a replacement pan.
1607056
I've seen used ones with cracks. Not sure of the brands tho. I'm the 3rd owner of my 1st Precision crate and it's good as new. No cracks. Nothing. I've used it now for 6 years. My 2nd precision crate for my second dog seems just as durable. I bought it new last year and have zero complaints. After using the double locking features on a precision crate, I could never use another brand. They just seem flimsy. :-)