I just bought this item, it came into the mail today and when I opened it the bottom drawer will not open at all. I need to know how I go about it?
229776
It's very cheaply made. The pull handle is only fixed to the outside. It doesn't even go through the drawer itself. Pry it open slowly with sonething and pull it open from the topeuthyour fingers. It's crap. Not worth the money. You are better off sending it back. But a one tier one like I did. Much better product.
229777
Hi. Mine opened with no issues. I don't recall if the bottom drawer has a lock. I don't physically have the item at this time, but if it indeed has a lock, I believe the key was on one of the watch slots. I really think however that the drawer doesn't lock, and you just pull it out. I didn't have problems with mine; you may want to contact the seller and let them know you received a defective item. If it was ordered through Amazon Prime, the exchange process is pretty seamless and returns are free. I'm still very satisfied with mine (had it for a few months now), have had no problems so far, and it accommodates even the big "boyfriend" watches. Hi. Mine opened with no issues. I don't recall if the bottom drawer has a lock. I don't physically have the item at this time, but if it indeed has a lock, I believe the key was on one of the watch slots. I really think however that the drawer doesn't lock, and you just pull it out. I didn't have problems with mine; you may want to contact the seller and let them know you received a defective item. If it was ordered through Amazon Prime, the exchange process is pretty seamless and returns are free. I'm still very satisfied with mine (had it for a few months now), have had no problems so... » Read More Hi. Mine opened with no issues. I don't recall if the bottom drawer has a lock. I don't physically have the item at this time, but if it indeed has a lock, I believe the key was on one of the watch slots. I really think however that the drawer doesn't lock, and you just pull it out. I didn't have problems with mine; you may want to contact the seller and let them know you received a defective item. If it was ordered through Amazon Prime, the exchange process is pretty seamless and returns are free. I'm still very satisfied with mine (had it for a few months now), have had no problems so far, and it accommodates even the big "boyfriend" watches. « Show Less
229778
I don't know what is wrong with your item. I bought it too and the bottom drawer works perfectly, I did not have any problem at all
2164492
When I received mine I could not open it either. I returned to Amazon immediately. I would call Amazon customer service for advice.
624305
The drawer must be initiated by your POS software. You should contact your POS vendor for for proper setting to open a register through the receipt printer.
1103745
Contact the vendor right away. It should be listed under the Seller's information and tell them the problem. You might need to go under Your Account in order to contact the vendor. Also, there is a section on Amazon for Returns & Replacements. That might also be a good place where to start. Hope this helps. Sorry to hear about your issue. I have one and no problems. Love it.
2235455
ours was difficult to open too. it took some prying and pressing the drawer open button.
628532
I'm not sure, the inside/bottom of the drawer sags after putting in minimum items in it...
1212563
Hi, I have never had a problem with mine, but on each end there may be a clip that if you put your fingernail under the far end and pull out it will release.Other than that, Other than that, I can only suggest that there is a strong détente that can be overcome by pulling on it with a little more force. It may be that you will have to remove it and inspect the slides and make sure that they are truly free and work back and forth. I think it is possible that if there was a little misalignment when it was installed that it might be hard to slide the drawer back and forth. It may be necessary to fill and redrill a hole or two to correct alignment. Hope this helps you, Kathy. Peace. Roger Hi, I have never had a problem with mine, but on each end there may be a clip that if you put your fingernail under the far end and pull out it will release.Other than that, Other than that, I can only suggest that there is a strong détente that can be overcome by pulling on it with a little more force. It may be that you will have to remove it and inspect the slides and make sure that they are truly free and work back and forth. I think it is possible that if there was a little misalignment when it was installed that it might be hard to slide the drawer back and forth. It may be... » Read More Hi, I have never had a problem with mine, but on each end there may be a clip that if you put your fingernail under the far end and pull out it will release.Other than that, Other than that, I can only suggest that there is a strong détente that can be overcome by pulling on it with a little more force. It may be that you will have to remove it and inspect the slides and make sure that they are truly free and work back and forth. I think it is possible that if there was a little misalignment when it was installed that it might be hard to slide the drawer back and forth. It may be necessary to fill and redrill a hole or two to correct alignment. Hope this helps you, Kathy. Peace. Roger « Show Less
1268071
The bottom part just slides down....it is my favorite letter opener....yours might be stuck....maybe some vegetable/olive oil around the bottom of the skull?
288571
I can only think of one thing. Is it way too full? Can you get it open about an inch and no further? If so, you can try shaking the shredder to settle the paper shreds and fish out what ever you can and little by little get the drawer open. If you can not budge door at all because it is REALLY stuck shut, that is another problem. All i can think of is pull super hard or use a pry tool (screwdriver) to try and get it open. Best of luck. stephen c cooper
1160109
I have a very similar drawer block to this, from William Sonoma, and the only issue is that if someone puts the wrong knife, such as a boning knife in one of the top slots by mistake then you cannot open the drawer!!! The handle jams on the top lip of the drawer and you are in a very difficult situation. Love it other than that issue and of course if you have people helping you in the kitchen then this could easily happen especially if you are not there to warn them. Be aware of this if you have teenagers or a house cleaner that might put things in the wrong slot.
1200254
There is a key hole in the middle drawer, and when you use the key to lock it, it flips up a lever that stops the middle and top drawer from opening, but there is no way to lock the bottom drawer.
216063
I have had this in my truck for 2 months. neither drawer has come open. There is a small detente on both sides of each drawer that hold them in place. Lift and pull to slide out.
1540467
We have the same problem with ours, I had thrown away the box and receipt so didn't know how to take it back...if you find out how to fix it, please do share
1388127
mine is in a drawer!! couldn't understand the manual at all!! u can try to download it, but i have my masters degree and i didn't get it!!!!
752096
Same thing happened to me. They had this plastic holder stapled on the back part of the drawer and it was loose when I got it. So hopefully you didn't throw it away. I had to screw it on myself. I sent a complaint, but never got a reply.
1605978
Drawer may not be seated correctly or something is blocking its slide from the inside? Try taking out the top drawer to see what is causing the bottom drawer to stick first.
488486
Open the drawer n the piece just sits in the opening of the drawer and slides back n forth. Kind if like a hidden compartment.