Everybody seems to think this is a great service but has anyone ever filed a claim with Smart Guard?
257137
I bought the warranties having just 'lost' two computers that weren't under warranty and the parts to fix them were no longer available. I bought them simply for the replacement value. I can't speak about Smart Guard because I don't remember what their warranty did and did not cover, but extended warranties are generally a poor investment. They know how long the product will last and their warranty periods take that into account. I understand you also have to fight them; they accuse claimants of mis-use, etc. I find it telling that you can't read Smart Guard's waranty prior to buying it, and after purchasing, it takes a while to get via the 'Net, giving you little time to 'return it'. I bought the warranties having just 'lost' two computers that weren't under warranty and the parts to fix them were no longer available. I bought them simply for the replacement value. I can't speak about Smart Guard because I don't remember what their warranty did and did not cover, but extended warranties are generally a poor investment. They know how long the product will last and their warranty periods take that into account. I understand you also have to fight them; they accuse claimants of mis-use, etc. I find it telling that you can't read Smart Guard's waranty prior to buying it,... » Read More I bought the warranties having just 'lost' two computers that weren't under warranty and the parts to fix them were no longer available. I bought them simply for the replacement value. I can't speak about Smart Guard because I don't remember what their warranty did and did not cover, but extended warranties are generally a poor investment. They know how long the product will last and their warranty periods take that into account. I understand you also have to fight them; they accuse claimants of mis-use, etc. I find it telling that you can't read Smart Guard's waranty prior to buying it, and after purchasing, it takes a while to get via the 'Net, giving you little time to 'return it'. « Show Less
257138
The other answer states that you can't read the warranty prior to purchasing is not correct. The first link under Product Details is a PDF of the terms, and it is fairly detailed. Of course, it is written by lawyer-ish types, so it's not fabulously clear.
257139
I bought the warranties having just 'lost' two computers that weren't under warranty and the parts to fix them were no longer available. I bought them simply for the replacement value. I can't speak about Smart Guard because I don't remember what their warranty did and did not cover, but extended warranties are generally a poor investment. They know how long the product will last and their warranty periods take that into account. I understand you also have to fight them; they accuse claimants of mis-use, etc. I find it telling that you can't read Smart Guard's waranty prior to buying it, and after purchasing, it takes a while to get via the 'Net, giving you little time to 'return it'.
1671591
I bought the Smart Guard Accidental Protection but when I tried to use it within the first year of buying it I was told that it would not be active until after the first year had passed. Amazon couldn't/wouldn't help me either. Luckily the Camera just started working again so I haven't had to use the Warrantee Repair. I can tell you that I do not have great hopes that they will help. Why would the product not be covered in the first year! I never thought of that as a possibility when I bought the Warranty and I didn't see it pointed out anywhere when I was considering buying. Hope you have better luck and if you haven't purchased it....just pass.
767263
I have been using Squaretrade for years and have has great service when I had a problem. To file a claim just sign on to their website and follow their claims process. I assume that you have an account on there. I'm in the USA so I think that the process is good wherever they offer their service. Good Luck.
1975824
I would consider square trade on amazon instead..almost same price but for 3yrs coverage and a better track record than smart guard.Actually, BBB has lots of complaints that were resolved by refunds of the coverage- hence they keep their A rating, but don't pay out claims.
1785322
I received this email from them...Congratulations on your Canopy® Protection Plan Purchase. You have joined other wise consumers by choosing to protect your product with a Canopy Protection Plan. Please note: This is your Canopy contract. You will not receive anything in the mail. This email shall serve as your: * Confirmation of your Canopy Protection Plan purchase and registration * Opportunity to easily post a review of your customer service and purchasing experience * Quick link to the terms and conditions you viewed prior to purchasing your Canopy Protection Plan Canopy covers and protects your products when you need it most! I received this email from them...Congratulations on your Canopy® Protection Plan Purchase. You have joined other wise consumers by choosing to protect your product with a Canopy Protection Plan. Please note: This is your Canopy contract. You will not receive anything in the mail. This email shall serve as your: * Confirmation of your Canopy Protection Plan purchase and registration * Opportunity to easily post a review of your customer service and purchasing experience * Quick link to the terms and... » Read More I received this email from them...Congratulations on your Canopy® Protection Plan Purchase. You have joined other wise consumers by choosing to protect your product with a Canopy Protection Plan. Please note: This is your Canopy contract. You will not receive anything in the mail. This email shall serve as your: * Confirmation of your Canopy Protection Plan purchase and registration * Opportunity to easily post a review of your customer service and purchasing experience * Quick link to the terms and conditions you viewed prior to purchasing your Canopy Protection Plan Canopy covers and protects your products when you need it most! « Show Less
1345518
I have had no trouble with my Smart Relief. It has worked perfectly. The only thing you have to remember is to make sure the pads are attached to your skin otherwise you will receive a small shock.
1482815
Not by itself no. It has a policy that protects your bike if it is stolen, but requires you have a policy on your bike through a private insurer already. It basically foots the cost your insurer would otherwise have to pay, up to several thousand (can't recall exact value). This avoids false claims I imagine.
1209215
Yes I have used this service for over a year now on several products. The fee is one time and is your extended warranty of sorts for your device.
34821
It's always good to protect your investment if you feel that it is worthy of protecting.The big challenge is finding a company that will insure it .You can try and call these people and see what they can do for you.Email at smartguard@warrantech.com or call 877-308-8071. Hope that this is helpful for you!
1461078
I just called Smart Guard and asked the same question. You have to buy the product from Amazon to buy the protection.
1900207
Hello, I used their service and It was GREAT!! believe me, they are reliable and they do a high quality job. Don't hesitate!
538334
Hi, I am not really all that sure either, because so far I have never had any issues with anything. I went onto their website and activated my plan coverage. But I am guessing that if something goes wrong with the PC and we contact them, it is possible that they might be able to contact a technician in our area. And have them come to our home in order to resolve issues, or maybe cover any needed repairs, etc. But I am not exactly sure how it works.
498877
I filed a claim with them and they responded within 24 hours. I have yet to receive the replacement, but they tell me it is on the way.
810983
At the bottom of the item page on Amazon under (other details)...*"SmartGuard only covers new, in-box items purchased on Amazon. If the item is used, refurbished or not purchased on Amazon, please call us first at 1-877-308-8071"
340250
Ordered in September. Never got it. Thank you for your question, just filed claim
525232
Supposedly. I've tried to make a claim but it took a couple emails before they replied with a lie to avoid fixing a minor issue.
67556
I have Square Trade warranties on my two kids' digital cameras and both had problems. Once was a drop in the sand and the other was a software glitch in the phone rendering it dead. Both times I put in for warranty service they handled the service fast and free. I know these weren't iPhones, but I have been pleased with their services so far.