What is this stuff supposed to look like and taste like? I received a bottle today but it was leaking and the seal was loose.
243221
The consistency of the product is very thick, like a thick maple syrup; not quite as thick as honey, but close. Taste is very subjective. There is no outer seal on the cap, but there should have been a safety seal under the cap, so there should be no leakage unless the seal was somehow compromised. Not sure who you purchased it from, but since this is a liquid, Amazon would require any Fulfilled by Amazon merchants to have this in a sealed poly bag for this very reason. In any event, if it was leaking, we would suggest contacting the seller for a full refund, and would not risk consuming the product.
1872166
I just spoke with the Westinghouse customer service (E-mail: customerservice@saihomeproducts.comTelephone: 1-866-365-5339). I described this smell as rather a motor oil-like (this is what it reminds me). They say it's normal for the first cycles :-) It's a glue that holds the parts together and it gets burned initially. The explanation makes sense to me, so I will give it a try. No plans to drink this water, though, until the smell (and the taste) goes away. The idea was to drink pure water, not diluted glue :-)
23021
Thanks for your comments I've had similar problems like with your mother, I'm sending back 4 bags that leak really bad hopefully this was just a bad batch I really want to like the product and when the bags do seal properly it an incredible little system I actually bought it to compliment my more expensive Food Saver Say could you post again and let me know how your mothers new bags work out. Thanks!
1790989
What kind of "things?" Doesn't sound normal to me. Think I would request a new bottle.
1618936
my bottle is clear and smells like oranges. I would contact the company about a replacement!
1673940
Mine looked more like a flower to me. Actually, I found the bottle unacceptable, as if the oil hardended, it was time consuming to warm it up to a more liquid state. Perhaps yours has a chunck of coconut shell???
693988
To make you guys feel better, I just purchased this item at my local Target and, no, there is no plastic seal around the neck of the bottle. IMO, there should be since it's a skin application product and Cetaphil should be aware that we aren't happy about this. I'll contact them via their customer service.
1361133
I ordered two bottles and had the extra one laying it on the side. It leaked around the cap (it has never been opened) and it's orange. Now that I'm reading in the answers about it turning orange, I wonder if it is still good.
484472
I have never had this experience with the capsules. If the seal was broken when you got them then throw it out. If not, how are you tasting them when they should be swallowed (don't hold them on your tongue) not chewed. You should be taking them with meals, maybe the food aftertaste made them taste strange? I never have tasted anything strange and I have been taking them for a year. Sometimes when you are not feeling well things will taste strange. In any case throw out when you are not sure and try again.
2026177
Just got a new bottle and it is not clear and smells like alcohol (my last bottle was brown and smelled like coffee), has anyone else had this experience?
419667
Mine is not "goopy" at all. It has the consistancy of a light oil? That's the best way I can describe it. Its very watery with the tiniest bit of thickness. When I shake the bottle, it sounds the same as if I'm shaking jojoba oil by dessert essence. Hope this helps!
1369983
I didn't with one bottle and it ended up tasting funny (I think it may have been the hazelnut flavor). I keep it in the 'fridge.
1145366
Yes. But not sealed, and I believe it should be, because I understand your complete rational thinking. ..it is possible content can be exchange perhaps not the it was my bottle contained a very peticulous smell very similar to dry urine. I apologize the honesty, but I honestly hope this will help your business.
320814
It's powdered, not granulated and should dissolve fine. One of mine opened in the bottle and just the bit of powder on the cap tastes really horrible. I can't image trying to drink a liquid made from it.
1475053
no, I had nothing like that in my bottle. The oil is smooth and nothing is floating. It has an organic, kind of nutty smell to it. I love this product. Maybe you got a bad batch? If there is such a thing. Perhaps you should return for a replacement? Not sure.
195882
That's not good. All my bottles had seals. Let the seller know and get a replacement.
250010
Mine is. I've had pretty good luck with these types of bottles. In the past, I had a couple off brand ones that leaked, but even those I think the seal got twisted or loose in the dishwasher and was able to fix. If you're taking it to work, I would just make sure it's totally dry, put my powder in and fill with water/milk once you get to work. Personally, I keep one at work with a bottle of protein mix. Good luck!