Anyone else having difficulty with Fitbit's (lack of) customer service?
233361
I lost my FitBit Force due to the manufactor defect of the clasp. I was told that FITBIT would do a one time replacement and expect it to be delivered to my house in about 2 weeks. Two months later and several follow-up emails by myself and I have yet to see the replacement. POOR PRODUCT and especially POOR CUSTOMER SERVICE. Do NOT but any FITBIT product!
233362
I developed a reaction to the band after a few months and they immediately shipped me a return label, and promptly issued a full refund of my purchase price once they received the item back. Great customer service!
233363
Are you sure you used the right form? I've had one of my Ones malfunction and another became lost and both times customer service helped me within 24 hours. When I didn't respond within a day, they followed up with an additional email asking how they could help. I'd try filling out a form again and making sure your email is right. Fitbit's customer service is by far the best I've dealt with.
233364
I emailed their customer service with a question about how to keep data after upgrading from a Zip to a One and they had sent me a personal reply that answered my question and linked me to relevant Help topics on their site within 24 hours.
1449891
I actually had the same problem. Emailed customer service. Haven't heard back yet.
896547
Yes on the website. Everything is sent via blue tooth to the Fitbit website.
1093627
Same problem here. Try reversing the device in the charger cradle. Terrible design...even worse customer service. In the past I have contacted the company about this and one other problem and response timeliness and accuracy so poor I will never buy another fitbit anything. Sorry you are having this problem
1396899
You do not. But if you get an account (free) at fitbit's website you can keep track of your progress!
1675959
No, I cannot either and the support has been lacking attention. Can someone else help myself and the other customer?
589979
I had this same problem with them also. You can call them or send them a message thru Amazon. You have to hold down the stop button and count for so many minutes like it said. I would contact them and tell them you don't understand their directions. Good luck Rachel
1999710
Unfortunately it does not sync with MyFitnessPal the way a Fitbit does. It is not an option.
78134
Contact fitbit co. by email and then wait, wait, wait.......you will likely get a run around but persist and it should show up in the mail. Good luck!
609520
I haven't actually needed to contact suunto for warranties, but I have heard about others having difficulties because of Amazon not being an authorized retailer. It never hurts to ask though.
338000
This is a catch 22 for the FitBit products. Honestly, call FitBit directly and if they think it is under warranty (which is very liberal I might add) they might replace the whole unit for free.
858399
Hi, I am sorry I could not use the Striiv but had to return it. Am using the Fitbit and love it!
200265
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --> Can't use or login --> Can't get replacement because not logging in. Go figure.
1895823
Your Fitbit is probably set for the wrong time zone. This you have to fix within your account - you can't do it on the device itself. On my iPhone, I open the app, choose "Account" and then "Advanced Settings." The 5th option is the Time Zone. Or, you can set it to Auto Time Zone.
1557229
No. That's not normal. I'd contact the Fitbit help desk who are really helpful and will help you sort it out.
195927
I bought the FitBit Ultra about 3 weeks ago directly from FitBit and use it in conjunction with LoseIt.com for weight loss management. Unfortunately, I have found that the FitBit records steps when I ride my bicycle. No way to turn it off, though you can go through a convoluted process to "blank out" the time you were on your bike and not have those steps count. Too much time keeping exercise. They simply need to add a way to turn the darn thing off and back on. It's really not of much use for my purposes. It was a pretty expensive mistake for me. Should have read more about it.
1775521
This is the site for instructions, use Web-based version. It is simple. https://help.fitbit.com/customer/portal/articles/878671