do you need a special type of phone cord for the cash drawer? I hooked up the hardware and the drawer is not opening.
237063
The drawer comes with a cord, use that one. It plugs into the receipt printer. Does it click when you use the "open drawer" command in the printer properties?
1907273
Hello, Michelle. Whether this printer works or not is more dependent on POS Software you are using. If software uses ECR/POS printer this will work. This printer also will also control the cash drawer. Call me at 770 four o 3 54 eight six is you need software or have any other questions.
1817602
I have the same problem with the one I bought. It ended up in a drawer. :-(
478430
When I got mine, it don't have the bracket to mount the drawers under the counter. I had to use the same bracket from my old one. That's a good cash drawer, but u need the bracket, or you can make your own bracket
1344490
It does come with a RJ-11 phone jack. As for the type of printer, I think that's dependent on your POS not so much your cash drawer. If you need a new cash drawer this one works great. It's not some cheap light weight version. It's the real deal.
873320
i have the black version, but this should be the same. the cord to the phone jack has a standard "AT&T" phone jack. a discount store (wal mart), meijers', lowes' should have an inexpensive plastic "tee" or "union" to join the original cord to an extension. i'm handy, but i'm not taking apart a heavy duty phone like these...
624305
The drawer must be initiated by your POS software. You should contact your POS vendor for for proper setting to open a register through the receipt printer.
1786905
The typical configuration is to connect the cord with the telephone plug to the receipt printer. Next go to the printer configuration and select the option you prefer to open the drawer.
892080
Yeah, you need the printer to hook it up to. Then if you use Intuit point of Sale, you can go into file and press " Open Cash Drawer" If the keys supplied do not work, I would return it.
1670685
It uses an ordiary USB cable. It comes with a power cord and also a telephone cord to connect to the cash drawer.
1945765
Just open the top drawer and hook it on from there. Thats what I do, its a bit of a hassle to open the drawer underneath it but other then that its perfectly fine.
1786907
me too. it came with nothing on it and just a cable cord and a key. But my pos system still reconige it. U have to set up the setting in your pos system or either contact the pos system company because the cord attach to the drawer is automaticly default when u plug into any pos system that support opening drawer function.
1239811
I purchased this as a gift. I helped set up the phone and to my memory, the cord is detachable. You should be able to contact the seller and get a definitive answer. Good luck!
752096
Same thing happened to me. They had this plastic holder stapled on the back part of the drawer and it was loose when I got it. So hopefully you didn't throw it away. I had to screw it on myself. I sent a complaint, but never got a reply.
1538409
You may be able to find an "adapter" jack in one of the cell phone stores, and if they do not have it probably from Samsung or one of their approved repair outlets. I had an adapter on an older cell phone i once had,
1533582
Oh wow, not had that happen. Is the top drawer fully pushed inward? Maybe toy around with the top drawer to see if that helps.
2214937
I had the same exact question and asked my POS Dealer. However if you don't have a POS Dealer/Support then if you look at the ports available there should be one marked "Drawer" or you may have a spare "Printer" port and the voltage should be next to it. As long as its not more than 24V, you should be fine. If you do not know if it is an RJ11 socket or not, try putting a phone line cord in the socket if it fits than it is an RJ11 socket. You could also do an internet search for: "[exact name of your POS System & Model] compatible with 24V RJ11 cash drawer" Hope that helps.