Is there any way to get the doors to close tight? They pop back open and need to be manually closed. Had it checked out and the repairman couldn't see anything wrong, including the leveling.
227825
Our installer told us the fridge had to be tipped slightly backwards to secure gravity assisted closure of the doors. Strictly level does not do it. Our installer was home depot who said they see this all the time. Our doors snap shut perfectly.
1747319
I had read about a door problem before buying and was prepared. Best bet is to take it off and reassemble it to line up correctly. I have had no problems but then I didn't assemble it, my contractor did and I love it.
1112408
Mine did this after some use. Here's what I did. Open the door all the way and use pliers to move that flimsy hinge at the bottom slightly to the right. Gently. It's really of poor quality. Now the door closes all the way. Clever me.
1086003
Hi, turn to unlock and pull upward on each hinge. might even pry it up with a screw driver between the two parts on the hinge. mine was difficult too, it kinda of pops off when it does come off.
602548
I had the same problem but realized that there was not enough pressure. If you tighten it more it should lock into place, also make sure the door is pressed down all the way before snapping the handle down.
148828
We have the same problem. I have tried and tried to tighten the gate multiple times. All 4 sides are as tight as they will turn and still the gate does not latch. If you absolutely cAnt get it to work, I would return it. My husband threw away the box and so we couldn't.
2255164
I had the same problem. What I did is take one of the longer bolts to tighten down. That allowed me to get just enough thread for the short ones to reach then remove the longer bolt and repeat the steps.
691799
I can see why. I did buy the unit bc it was alot less in $$ than the Boss. The door is so cheap on this unit! I am soooo careful when I open and close it so I don't break it. So far I'm ok but I know it will go some day. Right now I treat it like it's a fine crystal :<) My brother has one also and he uses his with the door open bc it won't shut. If you can't return it at least you know you can use it still.
1266266
i have not this problem, the door instructions were very confusing and actually had to redo what we thought was right. Maybe look into how it was assembled.
1052806
Hi Nancy. Once that door drops (closes) - it isn't opening up, being pushed in, out - or other wised open; unless done so with the collar - or manually through the panel.
1095017
I did not have that problem with mine. It sounds like the upper and lower tracks that the doors slide in are not parallel. If you've assembled it correctly then your only recourse may be return it for a non-defective unit.
1409289
It is fixed. We had to pay for it, but it is still very tough and tight to close the door. I don't know when it will be broken again. I still hear the banging noise.4/16/15 - It is now broken again after spending money to fix it. It is too expensive to use now.
1458675
You need to adjust the Low Stop(its in the chain track) with a phillips screwdriver. Move it up a little away from the door. I also had some issues with this adjustment.
2102081
The tension on the side bolts may have to be adjusted, probably loosened. Try adjusting the nuts a little from each side and see if that allows the gate to open a little easier.
1997386
I had the same problem, because of the bottom rubber gasket that makes it really hard to screw down tightly. I solved it by getting rid of the gasket and using plumbers putty instead. No leaks.
2139281
I did not have this problem. It sounds to me that one of these things is likely: 1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect. Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
566810
First try a tiny bit of oil or WD-40.If it's somehow welded shut or won't move at all, return it for a new one.It's supposed to open a few inches, as in the picture, not all the way.