lapto Dell Inspiron I15R-2369sLV 15-Inch Laptop last night and today the apage in the morning I could not use because the keyboard is totally loc
259384
try disconnecting the power, remove the battery , then replace the battery and the power , restart and if it does start call dell and have them remotely check out your laptop
259385
I don't know. Have you rebooted it? Sometimes if a computer locks up, rebooting will kind of re-set everything.
951219
I face this problem every 6 months or so ( I've had this piece of crap for 2 years now). Fixing it is easy, follow the instructions here: http://www.ifixit.com/Guide/Unresponsive+Keyboard+Keys/11932
1172387
Hi, are you sure you've connected the keyboard ? and if so, please contact us via email and let us know your order ID, then we will send you a new one.Thanks .
951220
I face this problem every 6 months or so ( I've had this piece of crap for 2 years now). Fixing it is easy, follow the instructions here:http://www.ifixit.com/Guide/Unresponsive+Keyboard+Keys/11932
1425289
Hello, unfortunately I don't have the laptop in my posession any more. Best regards,Alex.
72640
That is one of the downfalls of this laptop. The keyboard is very basic and does not have any special controls or access keys. You have adjust the volume manually on Windows.
411652
It only takes a couple minutes to replace the whole Keyboard & it would be safer. It is very easy to break the keys when you take them off and you don't want to ruin a perfectly good keyboard. Look online to find the proceedure to replace the keyboard. Most Dell Laptops are very easy to replace it. I would NOTtake the cance of breaking the new key.
542565
I was unable to make my case work, but I did take the keyboard out of the case and used it elsewhere. I am sorry that I can not help you out. If you can return it that is what I would do.
1578749
sorry Sonia to disappoint you but I must say: I haven't used the notebook so far. Reason: keyboard doesn't work. I bought it and left on a trip to Brazil straightway, the "worldwide guarantee" doesn't cover the equipment here so it's in its box for already almost 5 months waiting for my return to the USA. :(
2254789
This happened to me. If the keyboard dock on/off switch (top left) doesn't have any effect, pop the keyboard dock into the tablet, close it as if it were a regular laptop, and reopen it. The keyboard should work again. If it doesn't, make sure the keyboard has battery power- plug in the USB cable to the dock and tablet.
604132
Honestly, I am disapointed about this laptop bought from Amazon. The speed is slow, sometimes program will no responding. And the keyboard is broken after 3 months usage....a key is drop from keyboard. Oh my God! I use Thindpad for 10 years. I can't believe that thing happens! My old thinkpad(T40, bought in 2008) still have a perfect keyboard after million times type....
561505
Sounds like it's not the right keyboard for your laptop. My keys are not lit, but if the only difference is lighted keys vs non, I would try it and just not connect the power plug, if it's just power it might work.
27408
I would take your laptop apart and check the label on the back of the screen. That is your best bet.
1521256
I was using it with my laptop. But even with that I had to return it as the keyboard was not working.
683051
I'm sorry i had the same problem and the keyboard i never got to work.. i really liked the product but not able to use it correctly.
2114313
I kindly suggest you take it off and perhaps clean under it. I find it very stranger only one key doesnt work so im inclined to believe there might be something under that key or on the laptop's surface not allowing for it to work. About shipping it back? i would contact the seller. Cheers!
1443596
Yeah same here. I went to Microsoft's Surface website and found that they must have had this happen a few times. What I did (after I returned one then the second did not work either but worked better). Some quick steps: 1. Open the charm bar and select "Settings" charm. 2. Select change PC Settings. 3. Select Updated and Recovery. 4. Select Recovery. 5. Under "Refresh your PC..." select the "get started" button. 6. follow directions. This will fix up the machine so that recognizes the new keyboard. You will not lose any files. You will have to re-install all your MS updates. 7. If this doesn't work you will want to go nuclear and select the the recovery option of "Remove Everything and Reinstall Windows". I did not have to go nuclear. After this the thing worked great. One thing is that my fist keyboard was completely dead. The second one had a few keys working and it lit up the keys. So I think the first one would not have worked ever. you may want to evaluate that too. Good Luck!