This printer won't start printing and on the computer screen it shows it keeps repeating paper count? How do I fix it? Please help...
238972
I don't really know, but if it were my printer, I would unplug it and see if it would reset itself. If not, re-install the computer with the disc. I use mine a lot with eBay and use cheap ink, cheap paper and it does a decent job. For real quality, I use another printer. This printer seems to be a faithful work horse.
238973
If you bought this machine, it's already too late. You lost. You probably need to link (Wifi) the printer to the computer. I remember having to do it several times and probably reset something or other. The process is convoluted and if I knew writing a negative review on this this was going force me to deal with it more... I still would have written it because this machine makes me so angry.
819426
I am sorry you are having this problem. They are very handy little machines; the one I had before this one lasted almost 15 years. It sounds to me as though your machine is broken. As long as you are pressing the button marked Print, you seem to be doing everything correctly. You need to return the machine. Sorry I could not be more helpful.
905771
Oh, thank god, this worked for me as well. This was driving me nuts. I had just bought a replacement large black tank and all I'm trying to print is text, but it wouldn't work because one of the photo tanks was out. (And I couldn't just buy that one, would have had to buy the pack of all four colors for $60)... I was about ready to just buy a new printer!
651587
Try opening the printer settings from the computer. Also try the settings from the printer itself. Maybe try shutting it off and on.
906986
First of all you are very lucky it is still working. There are faults on the PCB capacitors which make the printer constantly recycle. If you are using the photo paper pack with the cartridges then I was informed by a reliable source that there is just enough ink to print the paper pack included. Could this be the reason?
541417
Franklin, I bought this printer a year ago and my problem is annoying paper jams, over and over and over..... which means I have to remove the back and extricate the paper. As far as your print head is concerned, I experienced that once. I turned off the power, unplugged the printer, removed both cartridges and waited about 20 minutes before powering it up again. The printer seemed to recognize that it was missing the cartridges and immediately rebooted to receive them. In the final analysis, I have regretted this purchase.... good luck. BILL
2268225
Pat, I always assume the basics first and not knowing your expertise, just make sure you pulled the seal tape, have the right cartridge, reboot the printer, etc. Then I'd look at the printer's web interface, and the Windows troubleshooter before giving up and returning. If it's something you're doing, a new printer won't be any help.
1366181
When you installed it did you follow the instructions on the paper that came with it? I had the same problem until I followed each step which seemed to reset the printer.
167971
May be bad power cord or printer. I have two and not had a problem with either. I think yours came defective.
1814063
It sounds like a bad unit. Mine prints just fine and I'm sorry I'm not more help. Can you return it and get new one?
1384982
I had a similar problem, and discovered a tiny piece of paper blocking the paper entry slot. I was able to remove it by passing through the paper entry site a very thin piece of plastic sheeting back and forth through every area of the entry slot to push out, what I then discovered was the tiny piece of paper that was 'jamming' the 'roller from revolving and grabbing a sheet to print. It corrected the problem and my printing began again.
541418
Try holding the off button several seconds to turn it completely off. Then restart your computer and then turn the printer back on. Hope this works for you. I can't wait til I can afford to buy a new one.
1932328
Thank you for your message. I am more than happy to assist you and I am so sorry to hear that you are having problems with the cartridges. Please rest assured that I am going to get this situation resolved for you as soon as possible. To get a better grasp on the issues you are experiencing, I would like to ask you a few questions: * What is your printer model? * What exactly is happening when you are attempting to print? Any specific error messages? * How many cartridges have you tried so far? * Have you removed any pull strip from the cartridges if necessary? * Have you tried taking the cartridge out and reinserting it? I look forward to your reply and resolving this situation for you with either a refund or replacements. Have a great day!
749644
Anyone having problems with the printer being stuck initializing. It won't go past this screen. Any help would be appreciated.
296781
You can also go through the printer's maintenance and try have the printer perform a print head cleaning as well. I was having some major problems with mine too (it just turned out that I was using cheap ink).
820134
I have never had that problem. What printer setting are you using? I believe just the normal print setting is suggested; that's what I use.
250359
Either the cartridge is defective or you need to clean the printer carefully. It is odd, because if the cartridge is defective, then it would happen on all the pages. Did you put the old cartridge back in to test printer?