Is this product legitimately from North American Rescue, or a counterfeit as the comments seem to indicate?
224016
The items I receive were from North American Rescue. I cannot guarantee any others.
817222
I ended up with a knockoff one too, from "West Port York." This is such a scam. Everything on the page indicates that its a TheraCane made by TheraCane. This one has no name on it anywhere and came in a crumpled plastic bag with nothing else, no manual, label, nothing.
1617066
My guess is that a counterfeit one would be manufactured better than the original one. So, I really wouldn't worry about it. It took 2 packages of the real ones to make one good working unit.
1234400
I contacted Donna McTiernan, Consumer Service Supervisor at United Pet Group and asked if Amazon was selling authentic or counterfeit FURminators. She replied "As of Jan. 9, 2014, Amazon has become an authorized seller of our products. Prior to that, they were selling counterfeit tools. If we can help with anything further, please feel free to contact us."Donna McTiernanConsumer Service SupervisorUnited Pet Group7794 FIVE MILE ROADSuite 190CINCINNATI, OH. 45230PHONE: (800) 645-5154FAX: (608) 288-7673EMAIL: Donna.McTiernan@UnitedPetGroup.com I contacted Donna McTiernan, Consumer Service Supervisor at United Pet Group and asked if Amazon was selling authentic or counterfeit FURminators. She replied "As of Jan. 9, 2014, Amazon has become an authorized seller of our products. Prior to that, they were selling counterfeit tools. If we can help with anything further, please feel free to contact us."Donna McTiernanConsumer Service SupervisorUnited Pet Group7794 FIVE MILE ROADSuite 190CINCINNATI, OH. 45230PHONE: (800) 645-5154FAX: (608) 288-7673EMAIL:... » Read More I contacted Donna McTiernan, Consumer Service Supervisor at United Pet Group and asked if Amazon was selling authentic or counterfeit FURminators. She replied "As of Jan. 9, 2014, Amazon has become an authorized seller of our products. Prior to that, they were selling counterfeit tools. If we can help with anything further, please feel free to contact us."Donna McTiernanConsumer Service SupervisorUnited Pet Group7794 FIVE MILE ROADSuite 190CINCINNATI, OH. 45230PHONE: (800) 645-5154FAX: (608) 288-7673EMAIL: Donna.McTiernan@UnitedPetGroup.com « Show Less
1900357
Hi Logan,I purchased this product from Amazon, I think it was 100% authentic or else it would be taken off Amazon. BUT there is a very small chance it was not. Let me know if you have any more questions. Leah
461564
Mine looks the same as yours.I think. I've used it, it seems great. I'm pretty sure it's authentic.
1420146
That doesn't sound right at all. You may have received a knock off from Amazon. Look at the Amazon reviews of the site to determine whether it's a reproduction or authentic.
661895
Pan American International Nutrition is the legit owner of the Products in Bob's Authentic Product line. It is not counterfeit. Look for Bob's picture and his signature on the bottle and the bar code 8 58442 00001 6
2266846
The packaging it came it seemed real, but the actual product itself was so poorly made, I did wonder myself if it was an imitation. And though the product itself had what seemed like the real logo(s) on it, I still question whether or not it was the real thing. Your best bet (mine as well) is to buy it in a pet store. I had before and LOVED it.
604641
You gotta watch what seller it's from. Amazon sometimes just like lumps all the reviews into one product page. If it ships from China, it's probably a bootleg. If it's from Japan, it's probably legit.
1941757
These are Drop Shipped as are most of our products, direct from the Distributor. I was waiting for some answers from them on other issues today but they never did get back to me. So did it come in just a plain corrugated box or in some other manufacturers packaging? I can't imagine, as large and respected as this distributor is that they would ship anything but the genuine article. Maybe it had something to do with the shipping container and the fit. If you just received it and think that it is not genuine or you may want it replaced, do not use it for now if you have any reason to think it might be returned. I won't be able to reach them now until Monday and if need be I can have them call you to explain. I really don't think there are any knock offs or other brands of that product but we can ask them. Are there any other product numbers, embossed markings that may indicate the brand? There is an SKU for it but I don't know if it is embedded in the material or not. Let me know if you want me to continue to verify this and I will get with them and then back to you or have them contact you. Thanks, Bob Sex-Trix
1019543
Thanks for asking all that but to be honest I have not taken mine from the box yet and I know nothing about the product and even if it is authentic or not. For the amount of money that we paid it should be platinum, I hope. Good luck with yours and hope some one else has purchased one too.
1936879
I don't have reason to believe they are counterfeit. I'd never heard of them until they "popped up" on Amazon when I was looking for something else.
796111
I wouldn't know between authentic or counterfeit, but the products (shampoo and conditioner) I received are very, very thick and come out of a squeeze tube-like bottle almost like toothpaste. I really like what it does for my hair.
208928
It was not a fake. I am usually pretty leery about products that are not direct from the source but this was a great product and half the price that you would pay at say PetSmart. Hope this helps!
237584
I have been buying this product for a few years from different places, Amazon or ebay, never had problems. If the product worked before, and the next purchase seems not working, it probably fake, request a refund.
364480
Mine was authentic.. Did the whole water submerging test.. If it was not authentic i would have returned it to amazon directly.. I bought a lifeproof too.. How did u know that ur lifeproof was counterfeit? I got mine from Ebay