I just received this today and when I was unclicking it to put it away one of the legs completely came off, is that suppose to happen?
264812
I don't think that ever happened to me, I would try to put it back up and test it in the different positions just to make sure but if it happens again I would suggest to get it replaced :)
264813
It happens to me all the time. You just click it back in place the way you want it (folded in, standing or flat out). It takes a little getting used to the way it folds and unfolds.
264814
That happens all the time if i poor too much pressure. They just click right back into place though, no big deal.
264815
I believe that is normal. You can remove the legs completely, but you can also click them back into place.
1461499
We had the same issues. My husband tried to fix it by putting in extra washers on the uneven leg. But it kept on coming off. He must have fixed it a couple of times before it finally stayed on. the best thing is to request the company to give you the correct sized legs.
1747319
I had read about a door problem before buying and was prepared. Best bet is to take it off and reassemble it to line up correctly. I have had no problems but then I didn't assemble it, my contractor did and I love it.
510687
Please check if it is assembled correctly. Otherwise it may be quality issue. Please contact the customer service directly.
1097625
It sounds like the screw didn't go far enough into the floor. I would first try and use pliers to see if you can snap it off a little more. If not, you will need to remove it and do it again. Is this the only screw that this happened to?
817932
Make sur you push it down. It should kind of click. Once in, it's pretty secure. If not, something might be off.
2077799
I just got mine out and set up the whole frame and had no problem with the tripod legs staying in place once I spread them out as far as they go and tightened the screw. Perhaps you got bad screws or the wrong screws on yours and you need to call the company.
1778240
No, the top part comes off, I ended up returning it, it wasn't sturdy and came damaged at multiple places. They offer to replace it but I couldn't wait.
726600
Mine came right off when I pryed my nail under it. If the unit is faced down, I tugged up on the slot on the side. Or, try contacting the manufacturer. Their literature that came with the unit indicated they have good customer service. Sorry, wish I could help more.
583823
It may be broken. It shouldnt budge whatsoever. Mine would tear the fabric before it would ever slide off.... Are you pushing the fabric all the way into the slot?
1808453
This didn't happen to me, so I would assume that it is not normal and is the result of a manufacturing defect. If you bought it on Amazon it's easy to get a return authorization, order a replacement, use the questionable unit until the replacement arrives and then send it back. I would do that simply because it might keep coming apart in the future and at that point you wouldn't be able to return.
2275790
I had the same issue. Eventually the assembly fell apart and I ended up returning it. Sorry couldn't say anything positive here!
336530
Sounds defective :( mine came fully assembled and undamaged. I'd return it if I were you.
2077521
You could try checking the tension using the instructions in the manual. If it's too loose it will come off.
41651
Hi Annette, The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps. Best, Brett
1552521
I gave it as a gift, so not 100% sure, but I believed it clicked on. There was no issue of it coming off. Look, this is a great product with ONLY ONE major issue: if dropped, it will shatter. It will not stay intact if dropped, even if you lacquer it. Otherwise, it's beautiful & very impressive!
1819122
Sorry I don't know either since mine was intact.. Maybe you could contact the seller about it?