Cuisinart SS-700 replacement Just wondering who has had their SS-700 replaced? I have had mine for about a year now and its really starting to act wonky. It has had a few quirks in the past year and needed to be turned off and unplugged for a few minutes to "reset". But now it almost never makes a cup of coffee the first time. The pump runs and runs. I end up unplugging it, plugging it back in, opening the head, pressing hot water, changing the cup size up and down, running a rinse cycle and it finally starts 5-10 minutes later. What a pain! and yes, I have cleaned it with vinegar cycles several times with no luck. Is there a fix for these machines? Cuisinart SS-700 replacement Just wondering who has had their SS-700 replaced? I have had mine for about a year now and its really starting to act wonky. It has had a few quirks in the past year... » Read More Cuisinart SS-700 replacement Just wondering who has had their SS-700 replaced? I have had mine for about a year now and its really starting to act wonky. It has had a few quirks in the past year and needed to be turned off and unplugged for a few minutes to "reset". But now it almost never makes a cup of coffee the first time. The pump runs and runs. I end up unplugging it, plugging it back in, opening the head, pressing hot water, changing the cup size up and down, running a rinse cycle and it finally starts 5-10 minutes later. What a pain! and yes, I have cleaned it with vinegar cycles several times with no luck. Is there a fix for these machines? « Show Less
243067
Really? I called a few days ago and they are shipping me a new one for free. I just have to pay to ship mine back.
243068
I had my first one for about six months before it started to have troubles. I contacted cuisinart and described the problems and they gave me some troubleshooting instructions that got me back up and running. At a little over a year, it pretty much died. Contacted cuisinart again, who sent me a new unit in less than a week. Yes, I gave them $10, plus paid to ship the old unit back. For a $200 investment out of warranty, I considered that fair. Replacement has worked just fine for about four months now. Couldn't be happier. Life happens - cuisinart could have told me to pack sand, but they didn't. Some people act so precious... I had my first one for about six months before it started to have troubles. I contacted cuisinart and described the problems and they gave me some troubleshooting instructions that got me back up and running. At a little over a year, it pretty much died. Contacted cuisinart again, who sent me a new unit in less than a week. Yes, I gave them $10, plus paid to ship the old unit back. For a $200 investment out of warranty, I considered that fair. Replacement has worked just fine for about four months now. Couldn't be happier. Life happens - cuisinart could have told me to pack sand, but they... » Read More I had my first one for about six months before it started to have troubles. I contacted cuisinart and described the problems and they gave me some troubleshooting instructions that got me back up and running. At a little over a year, it pretty much died. Contacted cuisinart again, who sent me a new unit in less than a week. Yes, I gave them $10, plus paid to ship the old unit back. For a $200 investment out of warranty, I considered that fair. Replacement has worked just fine for about four months now. Couldn't be happier. Life happens - cuisinart could have told me to pack sand, but they didn't. Some people act so precious... « Show Less
243069
I'm going to call them today about mine. I got mine last September for my birthday. I have been having pump issues, as well as it has started to leak underneath. I'm glad to hear you had a positive experience with them. I emailed their customer service department today. I guess I need to call instead. I will do so when I get home. I love my coffee brewer, and I descale it every 4 months religiously (even though I only use bottled water). I will let everyone know the outcome.
243070
Mine went for a year and a half. At the end when it brewed only a small amount would come out so you had to hit brew 4 times to get a full cup. Then it stopped working at all.
243071
Mine ,which is just over a year old and having problems for 6 months finally crapped out. It won't even turn on! I am REALLY struggling with having to send it back on MY dime ($25) PLUS send another $10 for them to send me a new one!! What did I do to deserve to have to pay for their crappy machine??? Hoping the store (Kohls) will even-exchange it for me.Update...I walked into Kohls with the machine...in the original box.....explained it was still under warranty. I walked out with a brand new machine...no questions asked! YES! And I didn't pay Cuisenart a dime!
243072
Mine started making a lot of noise, at all times of the day, not just while brewing. Then it started brewing incorrect water sizes. Finally it just stopped working completely, no power at all. I called Cuisinart and they offered to send me a new one for $10. I had to ship the old one back, but it is still worth it.
1706608
I've had this machine for years and this problem is due to the basket/filter assembly getting clogged. As Mike Wilkens says, take the whole thing apart. What I do is while the water is heating up, I take that apart and put the metal filter, the plastic bit and the plastic nut (but not the rubber part or outer metal cup) and put them in a cup and swish it around under hot water from the tap, running. By the time the machine has water at the right temperature, put it back together and load your grounds. I've found this to be the most reliable way after trying many others for years (including running white vinegar thru the machine, etc. etc.) I've had this machine for years and this problem is due to the basket/filter assembly getting clogged. As Mike Wilkens says, take the whole thing apart. What I do is while the water is heating up, I take that apart and put the metal filter, the plastic bit and the plastic nut (but not the rubber part or outer metal cup) and put them in a cup and swish it around under hot water from the tap, running. By the time the machine has water at the right temperature, put it back together and load your grounds. I've found this to be the most reliable way after trying many others for years (including... » Read More I've had this machine for years and this problem is due to the basket/filter assembly getting clogged. As Mike Wilkens says, take the whole thing apart. What I do is while the water is heating up, I take that apart and put the metal filter, the plastic bit and the plastic nut (but not the rubber part or outer metal cup) and put them in a cup and swish it around under hot water from the tap, running. By the time the machine has water at the right temperature, put it back together and load your grounds. I've found this to be the most reliable way after trying many others for years (including running white vinegar thru the machine, etc. etc.) « Show Less
727993
All I know is our coffee started to come out slower and I tried to clean it and it helped a little, did you check in your manual ? Or go to the Hamilton Beach website and see if they have parts info. Our machine started to leak so we had to toss it out this was the third we had. We bought a Keurig and absolutely love it...
1801088
I am not sure, there is must be something wrong with your machine. My coffee is still warn the next morning if we didn't finish the pot from the morning before. It's always got when I make it, so you may want to want to send it back for replacement
401117
I, too, have had my Cuisinart thermal coffee maker for a few years and found black flakes were beginning to appear in my coffee cup. Like others, I thought that the thermal carafe had a black lining that was flaking off. I went to Cuisnart's web site and sent an email to customer support explaining the issue. A few days later, I received a phone call from a Cuisinart customer service rep. Yes - a phone call from an actual person! It turns out that Bubba and Lucyred are right. The carafe does not have any lining. It is just stainless steel and the black flakes are just baked on coffee. The customer service rep told me to clean the coffee maker with 1 1/2 cups white vinegar and water. I then mixed a little baking soda and vinegar in the carafe and let it soak. I wiped it clean and was left with clean stainless steel. Bottom line: I am a very happy Cuisinart customer!
1033844
Yes! There is a problem. Seems like a new design and it is not right. Call Cuisinart and get another lid for carafe & a mesh holder, just inc ase there is a problem with that too. They have a 1-800#.It will not work right unless replaced!! somebody's idea of a new design doesn't work!!
959629
Sandy, I had this coffee machine... IT STINKS.. to put it mildly. Same problem you are having. I loved the coffee but the pot was a pain to deal with. The only model worth the money and I'd buy it over and over again is the "Hamilton Beach 48464 Brewstation Summit" Believe me, get the 48464 and you will not be disappointed one bit. GREAT COFFEE, NO LEAKING, NO PROBLEMS... I THINK IT IS BEST TO START OUT WITH THE ONE YOU HAVE SO YOU WILL NEVER BE WEAK ENOUGH TO PURCHASE THAT MODEL AGAIN. GET RID OF THIS ONE AND GET THE ONE I HAVE. YOU WILL NOT BE SORRY....
1850145
I have had mine for almost 3 years. It stopped the other day and when I opened it up, the batteries had leaked. I figured it was damaged so I began my search (in vain) for a new machine. After purchasing several new sound cards over the years I was anxious to find another S-650 In reading the customer reviews, I learned about the "reset" button located under the batteries. I took out the batteries, poked a paper clip in the little hole and my machine works again, just like new. I'm very happy to be able to use it again as it has been very helpful with my husband's Tinnitus. I could not locate another like this so it MAY be discontinued. Great product!! I have had mine for almost 3 years. It stopped the other day and when I opened it up, the batteries had leaked. I figured it was damaged so I began my search (in vain) for a new machine. After purchasing several new sound cards over the years I was anxious to find another S-650 In reading the customer reviews, I learned about the "reset" button located under the batteries. I took out the batteries, poked a paper clip in the little hole and my machine works again, just like new. I'm very happy to be able to use it again as it has been very helpful with my husband's Tinnitus. I... » Read More I have had mine for almost 3 years. It stopped the other day and when I opened it up, the batteries had leaked. I figured it was damaged so I began my search (in vain) for a new machine. After purchasing several new sound cards over the years I was anxious to find another S-650 In reading the customer reviews, I learned about the "reset" button located under the batteries. I took out the batteries, poked a paper clip in the little hole and my machine works again, just like new. I'm very happy to be able to use it again as it has been very helpful with my husband's Tinnitus. I could not locate another like this so it MAY be discontinued. Great product!! « Show Less
1888247
Used mine twice and the switch died on the third use. Tried holding in it using some pressure as the website suggested with no luck. Mr. Coffee is sending me a new one free of charge. Hopefully unit #2 doesn't have the same issue.
290058
Ours did the same thing. We had the 10-cup model and needed to upgrade so we bought the 12 cup Cuisinart. It is super quiet and makes a great cup of coffee.
1068250
That's weird! Mine broke like that too. I just ended up throwing mine away cause I couldn't get it fixed. It evidently is a defect that Cuisinart needs to correct!!
131899
This is my second coffee maker like this, I have one in each home. I have never had the problem you are having with either one. A defective unit perhaps?
1546880
I am having the same problem. I just used the singel brew several times. We buy specialty coffee beans at costco & grind them daily since we love gormet coffee. I used 2 scoopes of beans (normally 5 scoops for a full pot) brewed it & it was see thru dirt colored water! WTF? So I ground up 3 heaping scoops & tried again, darker water with tons of grounds in it! Seriously? What could a preson possibly get wrong with putting in a cup of water, grounds & pushing a button (basically)? I dont get it...Maybe its just defective. I guess I hate the single brew in this machine now. Kinda sucks. BUMMER!
2101573
We have not had that sort of problem with the Cuisinart. I'm sorry I could not be helpful. MaryAnn T., Michigan
1908258
I got one about two years ago. It continues to brew great coffee since day one. There was one time the coffee did not come out right -- weak coffee. Upon investigation -- we forgot to clean the chute. It was clogged big time. Since then we clean the chute more regularly. We love the coffee so much, we brew the coffee several times a day. No problem what so ever other than the one time clogged chute incident.A friend of ours loved our coffeee so much we got one for him as a gift. He has a lot problem with the grind since the first week he got it. To my knowledge he is still having the problem to this day. I got one about two years ago. It continues to brew great coffee since day one. There was one time the coffee did not come out right -- weak coffee. Upon investigation -- we forgot to clean the chute. It was clogged big time. Since then we clean the chute more regularly. We love the coffee so much, we brew the coffee several times a day. No problem what so ever other than the one time clogged chute incident.A friend of ours loved our coffeee so much we got one for him as a gift. He has a lot problem with the grind since the first week he got it. To my knowledge he is still... » Read More I got one about two years ago. It continues to brew great coffee since day one. There was one time the coffee did not come out right -- weak coffee. Upon investigation -- we forgot to clean the chute. It was clogged big time. Since then we clean the chute more regularly. We love the coffee so much, we brew the coffee several times a day. No problem what so ever other than the one time clogged chute incident.A friend of ours loved our coffeee so much we got one for him as a gift. He has a lot problem with the grind since the first week he got it. To my knowledge he is still having the problem to this day. « Show Less
1630222
Don't do it until you've read all the reviews. It makes great crema when it works. Do not fill the basket to the top. Leave too after tamping or the pump will stop and be machine will beep. I'm on my 3rd EM-200. Cuisinart does not warranty replacements, but begins the warranty with the first one bought not the last one replaced. My complaint is now with the dept of consumer affairs. Let the buyer beware.
324945
I had the same problem so I exchanged mine for a new one. The new one works fine. I believe the original one had a faulty thermal cutoff switch. Mine would run for a minute or two when I first started it and then cut off. 30 seconds later it would run again but only for a few seconds. I wondered if I was somehow stressing the machine to much, perhaps I was working it too hard. But I'm just re-tilling a garden so my soil is not hard. And the new one works great, though I'm using it exactly the same way. So if you have this problem, I suggest you exchange it for a new unit.