I have had three plumbers look at this and none of them can make the fixtures fit on my pipes. How can I make them fit?
235951
I had the same problem but only on the handheld outlet.Re cut the threads on the handheld and give it some elbow grease.It worked for me.
235952
Hi Noelle,What' so difficult? You should have a 1/2" domestic hot water and a 1/2" domestic cold water there and they connect to the control unit on either side with a 1/2" standard pipe thread female threaded copper fitting. This is your supply water. The top outlet on the control goes up to the wall mounted shower head and the bottom outlet of the control goes to the hand wand. We have a few of the light in the box products and I have found that the manufacturing is not all that consistent. I would take the threaded pieces along to a Home Depot and see if they can match it up with something they have. Seeing the answer below I believe the hand wand is a 3/8" threaded female copper fitting.Tristan Hi Noelle,What' so difficult? You should have a 1/2" domestic hot water and a 1/2" domestic cold water there and they connect to the control unit on either side with a 1/2" standard pipe thread female threaded copper fitting. This is your supply water. The top outlet on the control goes up to the wall mounted shower head and the bottom outlet of the control goes to the hand wand. We have a few of the light in the box products and I have found that the manufacturing is not all that consistent. I would take the threaded pieces along to a Home Depot and see if they can... » Read More Hi Noelle,What' so difficult? You should have a 1/2" domestic hot water and a 1/2" domestic cold water there and they connect to the control unit on either side with a 1/2" standard pipe thread female threaded copper fitting. This is your supply water. The top outlet on the control goes up to the wall mounted shower head and the bottom outlet of the control goes to the hand wand. We have a few of the light in the box products and I have found that the manufacturing is not all that consistent. I would take the threaded pieces along to a Home Depot and see if they can match it up with something they have. Seeing the answer below I believe the hand wand is a 3/8" threaded female copper fitting.Tristan « Show Less
235953
I had the same problem but only on the handheld outlet. Re cut the threads on the handheld and give it some elbow grease. It worked for me.
235954
the plumbers had to removed the sheet rock and made new lines.. the only problem it is that the rain shower head light work for like a week and then the broke. now just a few lights are on.. i will talk to manufatures to see how they can fix it.
1088579
Sorry I can't help with this, I returned the fixture. The one I received wasn't shaped properly and the manufacturer (after seeing pics) had me return the item.
196096
This was the same problem that we encountered... when I contacted the company they were very nice about sending me a picture on where and how it should be installed... but at that time I had already bought another shower faucet, because my plumber was convinced he couldn't install it. If you give me your e mail I can send you the picture diagram
517480
Mine fit well, however the threads on the tap are a little tight. I have to use a wrench to tighten it from start to finish. so it's not too far fetched to think the threads going to your hose could be out of tolerance as well. I think the QC could be a little better on these things.
1101504
Alex, I am very sorry to hear that you are having trouble. We bought our sinks for a new home and we have not progressed to the point of installing bathroom fixtures and it a couple months away. I hope you find a solution and, if so, please post your findings. Good luck.
72956
I would suggest to get new brass fittings and used telfon plumber's tape. I got mine at Lowes, Home Depot, and Menards
1386631
Sorry, I did not perform the installation; I had a plumber do it. He did not seem to have any trouble getting it installed. I guess practice make it look easy!
936841
The internal diamater of the hose needs to fit over a peice of 3/4 pipe, go to home depot and take a peice of 3/4 pipe over to the hoses and buy the one that fits over snug
1535243
I had the same problem. My solution was my local Homedepot (or any hardware store) and purchased 1/4 thread rod and a union ( joins 2 threaded rods), cut it to fit and works great. Just take one of your end pieces with you and explain to an associate you dilemma and they will gladly set you up.
356689
I think I understand you; since the tubing is pretty long just go up higher and cut across the tube to make a new nose for the stainless steel piece to fit. Hope this helps
1820033
That was a huge problem for us. We finally had to have a plumber install the faucet. We love the faucet, but it was impossible for us to figure out the install it ourselves. Sorry I can't be of more help.
894121
I suggest you measure the diameter of the rods, buy new ones the required length at any hardware store and then attach them to the provided mounts. We had to cut our rods, it is fairly easy with a basic plumbers pipe cutting tool.
1271320
I had the same issue. I had to go to Home Depot, and purchase 2 separate half inch fittings and two additional supply lines in order to be able to reach my valves. I brought the supply lines from the faucet to the Home Depot in order to ensure that I picked up the correct fittings.
254278
We have not yet installed it because or "new" bathroom was not yet ready, but "hubby" has it sitting in place & some pipes are now attached - he didn't seem to think it would be too difficult.........we do get advice from friends/our builder, however, as well! Sorry we're not much more help - but some of the previous answers seemed to make sense!!
700509
It comes with various fittings (4 I think from memory) to fit different types of faucets... just try one of them see if that works for you.
765608
It is not the hoses that are the problem. It is the diameter of the base. It did not fit into the standard opening of the pedestal sink, in my case. The hoses included would have worked.
1088366
It doesn't have a fitting ( :-| or maybe it does--see Timothy H.), so you'd have to rig your own. All the pipes are out in the open, so it wouldn't be difficult, but you should do it before you install toilet--not much working room back there. Also, I used "Shark Bites" fittings to make final hookup easy. See SharkBite U008LFA 1/2-Inch SharkBite Lead Free Straight Coupling and SharkBite U710A Disconnect Clip, 1/2-Inch