The left armrest cracked. Where can I get a repalcement armrest. The chair is only a few months old and it is suppose to have a 5 year warranty.
1284718
Contact HON directly. They'll ship you a replacement. Google should get you contact information for their CS department. They may ask for proof of your purchase date which you can do by printing an Amazon invoice (assuming you bought the chair from Amazon).
883874
not sure, I've had this chair for awhile now and love it, the only thing i've had an issue with, is that the arm rests are starting to loosen up ( not that big of a deal as long as you kept the allen wrench you used to assemble the chair ). actually plan on getting another one of these here soon.
1626087
thanks Nadine for your comment. I never fixed the chair. I gave it away to a friend, hopping that she can fix it and use it.
513220
I also bought mine in 2008 and the covering started flaking off all the areas (except knee rest) a Few years ago. I assumed it was from using too harsh of chemicals to clean it and/or being stored in a hot Texas garage or attic as it didnt get used that much. I replaced the Head cushion (yay for Velcro) and wrapped the arm rest and chest rest with pillow cases and that worked fine. Now that Im doing more chair massage Im buying another one.
1939647
I am not certain on that. Mine already had an arm rest. That said, over the months I've had this one, I'm not happy with its performance. It is loose and floppy and coming apart. I will need to open it up to see if I can fix it.
263505
I think you should look for another chair. Too bad as this is a GREAT chair.
476961
I had to return the entire chair and received a new chair immediately. Go to your order page on Amazon and click on return for more information.
2196639
It is possible the chair is broken - turn upside down and see if something is cracked - I purchased 3 for my employees and so far so good - check the warranty and return
1494510
I have the original warranty document that came with the chair. Unlike Matthew's answer, mine says that it has a limited 5-year warranty (I purchased in Feb 2013). It goes on to say that "Your Alera Reseller will work with USSCo [the manufacturer] in supporting your warranty requests." Since the chair is listed as sold/shipped by Amazon.com, it appears that they're the go-to contact for any warranty requests. I was unable to find good contact information for the manufacturer, but in case anyone else wants to give it a go, their full company name is: United Stationers Supply Co. (per the warranty sheet).
887065
I have not had a problem with the chair.Contact Amazon,that have helped me out in the past...Good luck
1515518
There is a five year limited warranty on the chair, and a two year warranty on the seating surface. This chair is not real leather and started peeling just after the two year mark. I cannot recommend this chair.
1039829
I have tried to research and reach the actual company with no luck. The couch I bought had a broken board so I tried to call them or email and nothing. Finally reached someone at a amazon and tried to have the broken couch replaces in accordance with their warranty. Instead, amazon picked the couches up 3 or 4 weeks ago and I assume I'll get a refund one day. So, I believe you are in the same position and will find them hard to locate and I don't believe you can get parts because I could never locate a website or phone number.
25765
I found it helped. Beware of this particular chair, after 6 months or so, the bracket between the seat and back , cracked in half. I am very disappointed in the chair for that reason.
661920
This chair is bad news. The left arm rest broke. The wheels on the chair are cracked and broken. Walmart or Target has a better and cheaper product.
780351
I would suggest buying a new chair. These chairs are great for interim, until you can afford a better one. Made with all the care and craftsmanship of a moose poop.
642864
Same thing happened to ours. Call Britax directly. They will send you new (& improved!) ones. Just need to provide manufacture date from side of chair. ;)
1306711
The hydraulics do not last. We've only had this chair for 10 months. Plus have tried to contact the company but their website set off my virus protection. Can't find a phone number to actually spesk to a human being.