Hi. I cannot open with the code. It is off the door and the U is open. Is there any sort of default or trick to open the compartment?
1312553
The only method I am aware of is to use the code. Did it perhaps revert to the default code?
1312554
Just pull down on the square button above the numbers. Being new the door hing may be stiff. Pull the front part away from the back. Also, could be that the U has to be in. Or the entered code is not code you are remembering.
1312555
The default code is 0000 if the box is lock you have to use the code you set it for if the box is open you can reset the code to any numbers you want by moving the little pin sticking up in the center inside the box.moving the little
1312556
not really, it is just piece of junk. I had problem with it. I have it locked on the door, just could not open it with the code I set. I played it. It opened when I'm not have in between the numbers. Good luck!
378379
I'm not sure what the problem is. The lock automatically resets itself after you open it using the code. If you have set the lock to 'unlocked' using the knob/lever on the inside of the door, just turning it to the 'lock' position sets it to 'locked'. You can hear the lock setting. There is no need to re-enter the code. Or have i entirely misunderstood the problem? I have two of these style locks and never have to re-enter the code.
1595716
I just looked at mine. I noticed that I also had something rattling around inside. Sounded like a small piece of plastic. I saw no easy way to open. It doesn't affect the operation. I'm going to leave it and not worry about it. It's probably just something loose from the manufacturing process.
1193115
I did not recieve a key, I dont think there is one. All of the compartments open/lock on eachother
1983786
Zerina, I'm not sure how helpful this info will be but here's what I would try. First, are you using the back up key because the batteries are dead? If so have you tried plugging in the external battery pack to get the safe open? I'll also assume that the key you are using was tested and did originally open the safe? If it was never tested at the time of installation I suppose it is possible you simply do not have the correct key and perhaps could reach out to Protex with your serial number to see if a back up key can be ordered. Not certain if they can do this. The only other thing I might try is to gently push on the corners of the door while turning the key. I had to do this step with my own safe the first few times as the bolts seemed very snug when extended. Because of the snug fit, it felt like the key wouldn't turn but as soon as I gently pushed the door while turning the key, it opened right away. There really should be very minimal resistance. Only happened to me a few times at first and I did apply a dry lubricant to the bolts and have not had a problem since. Good luck.
1589468
There are two keys each for a specific keyhole. Place the right key in each and turn. Should open. Hope this helps.
1618766
If you entered the wrong code, a second attempt is needed. However I have noticed there is a delay. If it does not open when you first press enter, wait a few seconds and press enter again(without re-entering the code) and it will open or close your door. Good luck!
1609119
Sorry, but the only thing I can think of is to take it to a locksmith. They can open it for you.
1374495
this may not help much, but there was a push of the knob before turning to the secret number, which is on the bottom of the safe. it is tricky for sure, but once we got it, worked easily,however, once you get it open ...keys very hard to use. we bent the key trying to open. I wish I hadn't thrown away all the packing, to send it back. sorry
1346339
It is hard to explain. Hold the unit with two hands in front of you like you are holding a steering wheel with your hands at "9:00" and "3:00" with the U-shaped metal frame opening upward, just like the letter U.Then cross your hands over each other bending the unit into two small circles.Hopefully you saved the storage bag and can put it back inside which will keep it from popping open until you need it again. Good Luck!
1500985
There is a standard assigned passcode to open it and set your own. This is all in the instructions you should have received with the safe, along with two physical keys that can be used if the code does not work or if the battery needs to be replaced.
1110769
Don't remember having any issues opening it. Maybe you have a defective package.
1031688
You can open it with just the combination. Key is just added security, don't use it myself. what if you hide it and forget where it is?
875058
Unfortunately the model that I bought locks and I need to leave the key in so it can be opened without punching in the code. I believe that there is another model which doesn't lock automatically that I wish that I've bought.
766262
Amazon asked me to try and answer your question since I bought one and am very satisfied. You may be trying to enter a different code than you originally programmed. Use you key to open the safe and follow the directions you received with the safe to re-program. Hope this helps.
416239
There is a key in the box it is black plastic with 2 tabs on it put it into the holes on the back of the unit and turn till it opens. You may need to pry it with your fingernail.
823038
I had the same problem. This thing is very secure which is good unless the combination fails to work. I tried drilling the spot welds off the hinge which sort of worked but after much struggle and dull drills I finally just tore at the thing with a large screw driver and crow bar. After about 1/2 hour of struggle I finally got it open. I now use a key-lock key safe.