My cat chewed through the wires. I tried to repair the wires. Unit turns on but no sound obtained. Where to fix. Nowhere here, small town.
1295027
If your cat chewed threw the wires. and you said your not getting sound. the problem is where he chewed the wire. Cut that part away if it's a small area, and re connect the wire without any one touching the other. I like to solder my wires than tape them. If it does not work just buy a new set, there cheap and they sound great for the money
1295028
Strip the rubber off of about 1/2 inch of the wire.( both pieces, both ends) You have 2 wires, Identify if either wire has any markings (IE. .stripes or lines, in order to match them up) In any case twist the 2 single wires to the other single wires ( not all together but one to one) tape so that the two wires do not touch. You should be fine.
1481867
My Furby will not listen when he speaks. It came damaged?. Or you can do something to get it working again. I have tried several options and no. New batteries and does not work. What should I do?
1745803
Contact the company for a replacement, sounds like a defect. I never had that issue with mine.
1276768
I had a similar issue, and it turned out that a cable inside had snapped. I called the manufacturer and purchased a replacement cable for about $7. It was easy to install, and certainly worth the cost/effort.
999072
These units are prone to failure and cannot be repaired. If you have the warranty in force, return it to Altec for a replacement. Or, use a patch cord with the proper connectors and transmit the sound by wire instead. I do not advise anyone to buy this item, they have a high failure rate.
1695269
I agree with Karen. I would call the company by phone if possible and tell them what happened. I feel that they would send you the part that was obviously defective. I have had my kitty castle for about 2 months without any problems. My cat loves it. He has slept and played on all levels and enclosures.
580390
Well I have the same problem. My unit just stopped working. I only used it for a few months and it stopped working. I looked at the other responses and may try to get it fixed. Just don't want to put money into it and perhaps still have it not work.
2180403
I haven't had this problem but can imagine two solutions: - check the batteries if not already done so - open the toy and check the speaker connection, re-solder if the wire has come loose (use an electrician if need be).
271015
If its new, amazon may cover you...if not I would call or go on line to Polk and my guess is that will fix it or replace it if you explain what happened. ..you just may have to pay for shipping...? hope that helps
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.
714301
we actually called the company and they sent us out a new component... it seemed to be faulty... good luck!
312785
The only thing that could have caused this is wires breaking inside the unit. Was it dropped? contact the manufacturer about the warranty.
951860
Send the deffective part to shure, is the best thing you could do.They'll repair it for free if your guarantee has not expire yet. Good luck
2180895
I tried to wire nut the broken wires. Unsuccessful. Not enough wire hanging out of the housing. For the cost of a new PTO, I ordered one on Amazon. Works great
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
1713921
I had to replace the entire unit so I'm probably not much help. I'd give their support center a call -- they may be able to troubleshoot it remotely. Good luck.
1637209
Mine worked fined. Recheck your wiring or have a service tech check your furnance.