what do I do when it won't shut off? Also it suddenly starts skipping around---I have reloaded the software twice but to no avail!
1296099
You may have the small switch on the top in lock position? small button on top needs to be in the unlocked position to turn the iPod off. That switch is on there so when you are traveling the settings are locked so it wont change songs or change volume etc........ good luck
538570
Have you found any solution yet? I'm facing the same issue right now and I can't get it to turn at all. Anyone can enlighten? Greatly appreciated.
904586
happened to me too...i contacted the seller and they told me that it usually shuts down if it over-heats and should work after some time...but that never happened to mine so i returned it and got a refund...
1684391
I'd just back up in the "Menu Tree" and try again. If that didn't work I'd Power cycle the unit to reboot it and start over. Good luck.
1037073
I am having the same problem. They say that a software update will fix it but now, even the software update does not work. I am pretty sure I have wasted my money, sadly. I have actually stopped using it.
1039277
I just received an e-mail asking me if I could respond to your concern. But now I see that you've contacted customer service and the are sending you a new speed sensor (which was my guess). The auto-shutdown after five minutes was the clue. If left on and unattended it shuts itself off to save power.
694974
remove, shake side to side, reinstall; if symptoms continue, then clean drum (mine began to skip and stripe...but after cleaning, it worked perfectly again), if all this fails, request an RMA and return; mine worked perfectly
1209280
I've never had a problem with it. I would check the setup instructions. Maybe it can be reset.
785599
Yes , it does give problem sometimes. I have to restart or shut down for it to function normally!
616307
Check your internet connection (wired or wireless) and try to shut everything off and then start it again. I have no problems with mine
2041106
To me that sounds like there is a glitch. Do you shut down the machine when not in use?
686988
Mine intermittently does the same. I have to switch it off and then back on, sometimes a couple of times. Eventually it reconnects, but it is very frustrating especially as HP has nothing about it on the website.
2185568
Join the crowd. Ours are skipping also. It will not automatically roll over to the next CD also. Should send it back.
2160146
I haven't had a problem with mine at all. I would probably do what another person suggested. Unplug it for awhile, and then try it again. Sorry I can't be more help.
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.
502491
Try unplugging it for a couple of hours. Mine never froze just stopped working, I think there is an internal reset. Hopefully this will help you.
1195567
Forget that nonsense! Mine has been jacked since weeks after I purchased it. Kenwood gave me the run around. So I just have to reboot the system every time it freezes. Eventually, I will just replace it with something better which works with an Android phone.