The ball/socket is somewhat loose & will not hold my Droid DNA steady even when positioned to be evenly balanced (horizontally); any suggestions?
1199550
I've had the ball/socket come loose after rotating from landscape to portrait a number of times. I've been able to re-tighten it on the back side of the mount with a flathead screwdriver, coin, or standard house key. I did have to take it out of the CD player, as it is much easier to be facing the back side than try to mess with it in a limited space. Hope this helps.
1303382
I have a Motorola Droid Bionic and installed the Mountek on my Corvette front facing CD player. Out the box, the unity did not require any adjustments, it stays solidly in place even thought the Corvette does not provide a Lexus-like ride. If after adjusting the back screws is not sufficient, your unity may indeed be defective.
1303383
In the back, there is a flat screw that attaches the phone holder to the CD bracket. The screw is probably loose. This has happened to me. It's designed to be tightened with a coin, so it should be easy to fix.
1303384
You might have a defective one. Mine actually stays where it's at. Maybe have them send you a different one?
1303385
I was able to tighten with a coin or screwdriver. If that doesn't work then maybe it's defective.
1303386
Try removing the bottom piece (it is removable). This will let you slide the phone farther down into the holster. You want the COG (Center of Gravity) to be below the ball and socket joint. This won't stop it from shifting, but will maintain it in the upright position. Alternatively try setting it up so that the plastic piece at the bottom is on top. This didn't work for my cables, so I just popped it off.Unfortunately, if you want the phone to rest sideways it will just roll over. Although if you have the COG perfect in theory it shouldn't move, but you are in a moving vehicle, so the COG won't be stationary. (Oh physics why can't you let me have what I want!!!)Good luck! Try removing the bottom piece (it is removable). This will let you slide the phone farther down into the holster. You want the COG (Center of Gravity) to be below the ball and socket joint. This won't stop it from shifting, but will maintain it in the upright position. Alternatively try setting it up so that the plastic piece at the bottom is on top. This didn't work for my cables, so I just popped it off.Unfortunately, if you want the phone to rest sideways it will just roll over. Although if you have the COG perfect in theory it shouldn't move, but you are in a moving vehicle,... » Read More Try removing the bottom piece (it is removable). This will let you slide the phone farther down into the holster. You want the COG (Center of Gravity) to be below the ball and socket joint. This won't stop it from shifting, but will maintain it in the upright position. Alternatively try setting it up so that the plastic piece at the bottom is on top. This didn't work for my cables, so I just popped it off.Unfortunately, if you want the phone to rest sideways it will just roll over. Although if you have the COG perfect in theory it shouldn't move, but you are in a moving vehicle, so the COG won't be stationary. (Oh physics why can't you let me have what I want!!!)Good luck! « Show Less
1303387
You can try putting a little piece of something like velcro tape between the fittings to make it fit more tightly.
1303388
Take something like a penny, turn the unit around, and tighten it up. Works like a charm!
1303389
I had the exact same problem and didn't even realize there was a way to tighten it on the back. I used a penny from change in the car and it fixed my problem perfectly.
1537383
I had the same problem too one time look at were you have you button on your phone and were you have the Everything must be aligned perfect or the case will get stock...how I took it off last time I got a skinning knife and with the Tip of the knife I pushed it out it popped open..... Try that it help for me
2003757
Make sure that you charge the battery until the USB led turn OFF. Then try it out, if it does not fly is broken. Mine came with one helix loose., I try to glue one of the teeth but after a few seconds it loose up again.
401665
Try trimming the plastic around the usb connector. I noticed that depending on which cable I use some fit tight and others are loose. By trimming a little of the plastic around the hole for the connector, now all the cables I have plug in all the way and are no longer loose.
726119
If you take the rubber part off, there should be small latches on the sides and top. Lift those from the back of the phone. Hope that works.
64399
By loosening the screw that allows positioning of the holder, you should be able to reposition it in a horizontal position, and then tightened the screw to secure the holder. Check an enlarged picture o the one at the right of this message. Good luck.
2168873
I know my Charge TTI is not spring loaded. It's actually a little stiff, but give it time I know it will loosen up.
21367
I had the same concern, bought a 5 pin extension and it did not pick up the device. I'm using a Samsung S4 Active, so I've got a port cover that seriously gets in the way, especially when my case is on the phone. One workaround I've accidentally found is that the tent-shaped portion at the top of the device pops off rather easily and fits much better.
401666
I had no difficulty. I used a micro USB cable as provided by Verizon for their Motorola smartphones, or Amazon/Barnes & Noble for their eBook readers. My cable is relatively flat and stays in place. Do the other connector slots align correctly?
1891707
Good question, I just checked and the platform the phone rests on moves and sort of floats but it will not come out and spin around 180° I pulled and it doesn't seem to do that. Hope this helps...
1855090
Make sure the pins are touching the two metal plates on the side of your phone - if they aren't touching or one of the pins is broken you might need a new case - I was able to repair mine with a small piece of paperclip when it broke and just replaced the broken pin with that, but the preferable thing would be just to get a new battery pack.
1223875
I had the same problem. I just bought Bluetooth headphones. But I would try a drill. Just bore the hole a hair bigger until it fits. With it off the phone off coarse.
169246
I had this problem a few times. The position in which it works is very specific. Carefully put the battery in and male sure all corners are in. Then put the rest of the case on before you try it. That's what works for me, hope it helps
749328
If you put it straight into the port and push a little bit it may "lock" it. It is not consistent with all of those tablets that my family has. It appears to be normal for it to be loose but you may have one that this trick works on. If you send it back you will get one exactly like it. :)
1118369
I'd return it as defective. Once you have it flush with the ball it should lock in place and be very difficult to remove.
210798
Not me. It sounds like you may need to tighten the piece that grips the ball joints of the base and part that grips the tablet.
1537380
This is one of the worst cases I ever had. I have been in the same problem as you are now. You just have to try carefully with your finger nails without breaking them and causing serious injury. I suggest try taking it off on a carpeted floor or bunch of soft area so if the phone suddenly comes out of the case and falls down, it will not be damaged. Good luck and be careful