won't connect to ipad? i turn it on but not making connection??
1286650
Be sure your bluetooth is turned on for both the Ipad and the keyboard. The keyboard switch is in the top right corner. If both are turned on and it still is not working then contact customer service to obtain a new device. The customer service people are very helpful and easy to work with. My first keyboard had some letters that did not work and they immediately sent me a new keyboard. I've had my second keyboard for about a year now and haven't had any problems.
967609
It takes a long time to charge left mine charge for a day - about 12+ hour for initial charge. . So make sure it is fully charged. After it is charged the two two blue indicator lights will come on with the power switch turned on. Charge and bluetooth connect. Make sure Ipad has bluetooth on and is visible to other units. Press connect on keyboard. Enter the code if needed. Usually 1234 and it should pair up nicely. Lol don't misplace the charge cord it drove me nuts finding it as not many use the same kind of plug.
852309
Don't even know what that is. I've only connected to my iPad4 and iPhone5. Go to the App Store and read the app details
1025107
You'll need to turn the Keyboard on in the Lower Right corner and then make sure to enable Bluetooth on your iPad and then sync it with the Keyboard. Did you follow the instructions that came with the Keyboard?
1192475
I have paired it with multiple devices. Make sure it is not connected to your phone while pairing with iPad.
1026346
I had the same problem. Fixed to using the following steps 1. To to Bluetooth settings and forget the keyboard 2. Turn off Bluetooth 3. Shut down and restart the iPad 4. Turn on Bluetooth and pair the keyboard.
1733871
Press and hold the center button hold it until you hear it say Bluetooth connected. I don't have mine at hand but I remember holding something down till it conected. Also check to make sure it's charged and your devices Bluetooth is turned on
1135982
My wife had a problem but I didn't. I rebooted everything since I didn't know what she had done. I turned the keyboard on. Make sure the status light on the front is green. Then press the bluetooth button behind the power switch. Then the green light blinked. BUT, it still wasn't pairing so I removed the keyboard from the list in bluetooth settings forcing the ipad to find the keyboard again. The ipad found the keyboard and by touching the Folio 5 in settings, it connected. This should do it.
963512
Updated iPad to iOS 8... Seems to still work - kinda... After a power off/on, it works once. Then says device not supported and won't work again till another reset...
1026347
Mine was giving me trouble. I disconected the keyboard and turned off the iPad and back on and reconnected and it worked again.
7327
I have to go to settings on the iPad and turn Bluetooth off, close out any apps I'm using, then go back turn Bluetooth back on and connect each time my iPad is not in use.. Can be aggravating but it works..
131876
Unplug the Sounddock's power cord. Plug it back in and then turn on bluetooth on your iPad.
1847649
I had the same problem initially. Make sure Bluetooth it turned on in settings for your iPad. You have to have the iPad installed with the magnets towards the bottom. You'll know this is right because the device will snap into place with the magnets. Once it snaps into place you'll see the light on the keyboard come on and you can pair the device in settings.
418243
When I pushed my reset button, it stuck and I could not reset. You can try to re-pair it again with the Ipad but otherwish I think your best bet is to return it.
951593
You have to add it as a bluetooth device under your iPhone's settings. After it's paired it should auto-connect when you turn it on.
878153
Hi Laurie, Make sure to unpair the iPad from the speakers before trying to connect to the iPhone. Please contact AV-Express for more assistance.
1528427
I have had no issues connecting, after initial setup the keyboard turns on automatically when in connect the side magnets of the iPad just past the row of function keys (a blue light above the delete key indicates the keyboard is active and connected)