Can anyone tell me information about the warranty. I'm trying to try to find out how to exchange a hose but can't find any information.
1306958
I don't know anything about Rumford's warranty policy. I only know that when I had problems with the a similar-type hose by another manufacturer, Amazon refunded my purchase price without any hassles. Not sure how long it was....certainly more than 60 days.
1306959
I am not sure about the Rumford warranty and I only had my hose for a couple of weeks before it burst. I contacted Amazon, was given a mailing label and authorization, and sent it back for refund. Love that Prime.
136893
My Rumford Gardener Expanding hose did not last long !!! However, I do not know if it has a guarantee. I don't think so. However, I am making sure to report my bad experience to whomever wants to know the life expectancy of this hose, which is indeed very short!!!!!
1035775
That is unfortunately a fake business. Try contacting customer support and you will be surprised. I was ripped off on that hose, expensive garbage. Ruptured after almost 4 uses, They never answered my call or email. It's a personal phone number. I never had any professional response. I don't know how amazon keep hosting those sellers and such poor products.
2201785
Contact JGB Enterprises. They will send you a replacement hose, usually no questioned asked. Unfortunately, they all burst. I had 9 of them and all 9 (over a period of a year and a half) burst. They said it was a manufacturing flaw, but the replacement hoses burst after 6 months of light duty use. The replacements for the replacements burst after 4 to 6 months after that. The material this is made from is just not sturdy enough to handle the pressure. I always drained it before storing it, but it bursts when you use a hose end shut off sprayer. If you use it for a sprinkler or without a sprayer that shuts off, you might be in good luck and it will last for a year or so. Contact JGB Enterprises. They will send you a replacement hose, usually no questioned asked. Unfortunately, they all burst. I had 9 of them and all 9 (over a period of a year and a half) burst. They said it was a manufacturing flaw, but the replacement hoses burst after 6 months of light duty use. The replacements for the replacements burst after 4 to 6 months after that. The material this is made from is just not sturdy enough to handle the pressure. I always drained it before storing it, but it bursts when you use a hose end shut off sprayer. If you use it for a sprinkler or without a... » Read More Contact JGB Enterprises. They will send you a replacement hose, usually no questioned asked. Unfortunately, they all burst. I had 9 of them and all 9 (over a period of a year and a half) burst. They said it was a manufacturing flaw, but the replacement hoses burst after 6 months of light duty use. The replacements for the replacements burst after 4 to 6 months after that. The material this is made from is just not sturdy enough to handle the pressure. I always drained it before storing it, but it bursts when you use a hose end shut off sprayer. If you use it for a sprinkler or without a sprayer that shuts off, you might be in good luck and it will last for a year or so. « Show Less
235237
Perfect timing. Mine just developed a leak. I emailed their customer service about 2 weeks ago. They promptly replied requesting my receipt which was easy to look up on Amazon, and literally 4 days later a box was on my door step! Seriously, the most painless replacement I ever thought possible. I'm not buying another brand hose... EVER!
1592723
I could not find a warranty on this hose. Even Amazon's own return policy only allows for an adjustment for 30 days after purchase, and usage will probably continue after that , albeit, not long. The weakest part of the product is the connection of the fabric to the brass fittings on both ends. What does $48 buy?... A potentially good product but with a relatively brief period of usefulness.
1782133
I had the same problem, i've only had it 3 months and started popping out. so I started to hold it in there manually with the plastic tip and then the hose broke off the adapter entirely. Would that be covered under warranty? I love this thing, just disappointed that my water pressure is to strong and caused it to start popping off.
2186900
Hi Heather. I just got my pool installed by a professional and the liner is leaking and I have no idea what the wArranty is on the liner. I hope to reach the seller because I bought the liner in March. Box was not open until today so obviously something was wrong with it.
452625
At the time that I bought this hose; the warrantee was 30 days. The hose burst within about 45 days, and the supplier refused to help; not even offering a discount on a replacement.
859485
This is a great question, and I do not know. I have searched Amazon's page, and cannot find 1 thing about warranties.... I just installed the pump last night, It is amazing!!!
984767
Weird! I just had a repairman in today about the same issue. That is why I came to this site just now & saw your comment. I am trying to find out if I had any type of warranty. I bought mine in May of 2012 & it stopped working properly about 6 months ago. There is some sort of leak. It is going to cost about $400 to repair - that is including $85 for coming out & diagnoising problem.
1452319
For a hose that costs this much first of all we should not all be having these issues and yes, we should all be getting replacements under warranty! Most have broken after 30-120 days, we aren't talking a few years here...
1555460
A year but if you hook this hose to an extension cord it automatically voids the warranty all together. Mine lasted 3 months and cost $120. I didn't even have the hose a year either. When I called them about it, the lady was rude. They do not back this product as they should and I manage an rv park. I won't recommend it to current or future tenants. I want my customers to return. They wouldn't even meet me halfway and refund half my money much less replace the hose. If you can use it without an extension cord, you will have a warranty but whether or not they will back it, is the question. I hope this helps. I'm a dissatisfied customer and know others who are as well.
469556
Hi Ally... I really have no idea even IF there is a warrantee. That said, These hoses will last you for many years. I have one that's about 15 years old snaking around my backyard garden in NYC, that stays out all winter. I drain it of course, and disconnect it from the spigot, but it's as good as new... At our country place up in the Catskills, where the temperatures can get really low, I do store them in the basement for the winter. They're really excellent hoses.
886778
Hi, According to Flexzilla's website, there is a lifetime warranty on the hose. I left mine out (drained of course) all winter and it's just as flexible as it was the day I got it. They are really good about not kinking as well. I really like these hoses and don't plan to buy any other brand.
469557
Don't waste your time on answers from people who admit they have no idea. There is definitely a lifetime warranty and Gilmour honors it. You don't have to save the packaging or receipt, either. As someone else mentioned, you just snip off the end and send it to Gilmore. If they verify it's theirs, you get a new one. Over many years and many hoses used in blistering hot cdx, I've had three fail. Two were replaced without question. The third Gilmour said was not theirs. I believe they were correct.
1510626
I just replaced mine. It's fairly difficult, but I sourced the hose from ebay. Look for AIR TOOL PUMP REPLACEMENT 18 INCHES PORTABLE. It cost me about $7