The bolts that hold the arms in place prevent the toilet lid from lifting. Used other bolts, but still hitting the heads?
1297599
We didn't have that problem. Check to see if you installed it correctly. Our lid is unhindered in raising and lowering.
1297600
do you have the bolt threads turned up? The bracket goes down first the the toilet hinges go on top then the bolts go in to hold all together. you must do this with the toilet seat closed. I hope this helps.
579585
I have the same problems! I have the TOTO Ultramax II one piece toilet. This Neo 320 does not allow the water to shoot out and the lip of the toilet seat is floating in the air. When I sit on it I'm bending it and I'd guess it's a matter of time before this breaks something. Lowe's did not have the American Standard toilet seat you mentioned in stock so I bought American Standard 5321.110.020 EverClean Elongated Toilet Seat with Slow Close Snap-Off Hinges, White from Amazon and it has the same problems.
1434663
Have you tried giving it a good shake and jolt? It worked for me suffering the same problem. Sometimes the lock latch engages just enough to keep the lid down.
1664412
I would say it's broken too. I'm on my second one of these (someone else shattered the first one against the toilet) have never had any problems with them at all.
1941416
The lower seat on the self-closer may be engaging the bidet retaining arm. Suggest loosening the long screws that go through the seat and bidet arm. If the seat then goes down all the way, you may need to obtain a shim to install between the seat retainer and the top of the bidet arm. The shim should be the size of the original retainer on the toilet seat and about 1/4" thick.
1849620
Mine is sometimes hard to push. Holding the handle at a lower angle to push it helps. Putting a new cleaner clothe (or whatever they call it) on helps also. I don't find it a big problem. I guess I have strong arms. I like my mop. Hope this helps.
1881874
The bar is not further out than the toilet lid. The seat hits the lid like it usually does
629667
I have this problem, too. The nut doesn't seem to be threaded all the way through, and so can only screw so far onto the long allen bolt - leaving the flanges hanging loose. Not obvious what to do.
1017281
There is a weight that is attaached to the output hose that helps pulling the head. You must, howevcer, gemtly push the head back into the slot.
1284324
Yes it attaches to the same bolts that attach the toilet seat. It is very secure and has a swivel range so the arms can be lifted about seven or eight inches off the floor. The arms can be adjusted one notch so they can be wider if neededand can be adjusted up or down as needed. I like the product.
179163
I think it should be possible by using longer bolts connecting the toilet lid (through the bidet) and the toilet bowl. In other words substitute longer bolts to connect the toilet lid and bowl. You would need two bolts long enough to pass through the riser seat. I have not actually tried this method but do not see why it would not work. Good luck!
459350
I have this issue as well. There's maybe a quarter inch of space between the nut and the bottom of the arm. It's as if the bolt is too long. Not really sure what to do other than stick a bunch of washers in there.
1025594
Hi,The feet / arms slide through openings at each corner of the seat when you assemble it.The seat is not fixed to the legs. the seat rests on your existing toilet seat or the toilet itself.ThanksFrank
398429
I think you may have to wrestle with the pipe that goes down into the holding tank and rotate the flange to align with the toilet. I don't know how they are held in place, but probably with some type of putty. If you place the bolts in the flange and get a pry bar that should rotate the flange. Good luck.
409481
Hi Courtney,This seat locked securely on our toilet and the lid is well attached to the seat. I do not experience any movement when sitting on the toilet nor does the lid give. It's solid.
2249518
I have just purchased the toilet and installed lately, have not thought about replacing yet. Try direct to Thetford, or my last toilet I went to home depotand bought an elongated seat. A slight medication and it worked. That's all I can offer. Bud
2041888
That's my experience as well. I have three of them in my home, and in the case of two of them the lid will stay up but the seat (due to its spring-loaded mechanism) wants to slowly fall down. In the case of the other one, both the lid & seat stay up nicely. Since I'm a guy, I wish they all worked like the one in which the seat & lid both stay up. But it's a slight inconvenience I have learned to live with... What can I say!