Has anyone had problems with the shipping/packaging?Has the container come opened in the box, releasing ice melt all over the box?
1316287
The cover on this product easily slides open. It should be secured with plastic and tape during transport.
1316288
No. There was a seal under the cap that I had to remove before using the product. The container I received has a top that twists into different positions, and has a blue lid. My order was fulfilled by Amazon in January 2016 but the seller was probably different. My container looks like the one pictured here: Safe Paw Non-Toxic Ice Melter Pet Safe, 8 lbs. 3 oz. by Animus, Inc.
1886148
Ive had that happen to me before. Happens in shipping and setting on the shelf. Ive had some success pulling them apart but I've also had to get them cold and shake the bottle to split them up.
2042150
Hello Karen, We do ship it frozen and we include ice packs, but very likely the product will not arrive frozen to its destination. I hope this answers your question!
1867876
I received mine on no ice. But with it being in the 20's out I didn't think it would matter since it was a 2 day shipment.
1031644
Hello John! As with most other supplement companies, we do not ship products with a cold/ice pack. Manufacturers are aware that products are not going to be refrigerated 100% of the time during transit, therefore the amount of organisms exceeds the product label claim to ensure that by the time the product gets to you, it will still contain the amount indicated on the label. We hope this information is helpful! Jessi V.
1169108
I suggest you ask The company shipping it. I am a user of the product, not the retailer. It should ship in dry ice just so you know
2156147
No. As I recall, they were shipped in a priority mail box.I had no problem with them being melted. Order when the weather is cool.
706562
Hi, I have ordered this product twice so far and it does not ship cold. I refrigerate the package once I get it. The weather has been cool so far when the was recieved but I'm nit sure if ut's shipped differently in warm weather
109375
I dearly wish you had asked this two weeks ago. I received my Thermos and the liner was pulverized. I tried desperately to find a new liner, but they are no longer made. You have to buy a whole new Thermos. So I finally threw away a perfectly good brand new container and pump assembly. I hope your note goes out to all who order your Thermos. Some of them will certainly arrive with broken glass liners. People need to know that SOMEONE can use the parts. I REALLY HATE throwing away good stuff. I tried giving it away to no avail. It SEEMED worthless without the liner. SORRY! Ivan
336348
Hi! I've ordered this twice and both times it arrived packed with an ice pack. However, the orders were from different vendors (both with prime shipping) and one arrived with a still partially frozen ice pack (Vitamin Partners) and the other arrived with a completely melted, warm ice pack (Blue Sky Vitamin).
169793
It was not shipped in ice pack. Makes me wonder if they re-ship to returned product. I had prime so it came in 2 business days but the weather was hot. Absolutely disappointed! Returned right away.
540770
Mine was the original packaging as it was 5 years ago when I bought it, so I can't say what they are shipping now. It was in a big ovalish plastic bubble pack ice front fire back coloring.
106951
Dear Valued Customer,To answer your questions: no, this product is not shipped in Ice and it will take 3-4 business days for delivery from our warehouse to the zip code provided. Thank you and have a great day.DrVita Customer Service
164041
well by the time the shipment got to me the icepack had melted. But that never seemed to alter the effectiveness. I suggest you use an icepack for as far, or as long as possible until you reach your destination :)
1752539
Hello Valued Customer, We do not ship any of our product cold-packed or refrigerated. You can be assured the ship time is not long enough to require any kind of temperature-controlled shipping. After much testing, the quality is not compromised during shipping times.
117484
None what so ever, I'm happy with the unit. Shipping was a breeze as well. I was concerned about breakage. Packed in foam, so it was perfect.
1708719
Yes, mine came in a box. That's how I have seen them in stores as well. It should be the plastic white beaker, the thermos itself, and the lid. Hope this helps!