why did you send me a damaged item and why were the screws already opened????
1315870
Hello, I apologize for the trouble you experienced with your order. Please contact customer service directly. They will be able to assist you. Here's a link to their contact form:
379240
Can not help as the item Innovative sent me was damaged prior to shipment from the factory. I have chosen to no longer involve myself with that company.
152442
The screws were in the boxes I got. I think t was with my "instructions". Note this was just a series of pictures with numbers referencing a set of pictures of all of the parts.
1026330
You sent me damaged umbrella. I could not close it so when I uphold the umbrella, it opens it by itself.I am displeased what I received from your company.
2224727
Yes...Mine had some damaged, and after calling the company, they replaced it, at no charge...You should call them, Good luck, Bily
1468529
I just broke the packaging and removed the small parts from the socket ends by tapping a screwdriver through the socket. I can't imagine why they were packaged that way.
868677
Sorry, can't help you out as the unit we received had broken pieces. They sent replacements, but they were also broken. The return shipping allowance they gave us did not cover the cost of returning the item, even though we only returned the unbroken parts. The whole experience was a nightmare.
159818
Not me...mine was in a box, sealed you should make them send you a new one! I wouldn't want to use it either.
1258475
I don't know I 've never owned one or tried to repair one or open one, does it have tri-wing screws? then chances are yes, no tri-wing screw? then no..read what these guys said here below
1318560
At first, when mine arrived I thought the same thing. Then I noticed, what I first thought was just some packing tape stuck on the end, was indeed the screws. Now if yours was not the case (i.e. the screws are indeed missing), then I would hope that the manufacturer would supply them if you contact them . If for whatever reason they would not send you the screws, you can purchase 2 thumbscrews at any hardware store. Hope this helps and enjoy the basket!
597875
There should be a big plastic bag with all the screws taped to a piece of wood as I recall. If it's not there you should have them swap it out or send the bag
451502
I ordered 1 package and mine it came with the screws...I'm sure that you double checked the wrapping to make sure that the little bag isn't stuck on the packaging? Outside of returning them (which I wouldn't bother doing), you could try calling the manufacturer to see if they can send you some, or go to a hardware or big box store and get what you need.
1513320
Probably needs to be returned. I didn't have this problem. If can't return, I guess you could drill the heads off of the screws and use a vice grips to turn the threaded part out, then replace the screws with suitable hardware store replacements.
1549013
Maybe. My unit is new and I haven't needed to look into that. But I can see that there are 4 screws on the backside of the unit. If you have a unit already, open it up and take a look inside.
525595
should be against manufacturer defects and shipping damage. check with place of puchase.
237505
Yes it is but getting the screws back in is not going to happen unless the one I received was just a bad one.
1551616
Mine was not damaged, it is very sturdy and it serves me very well. either fix it or return it.