The remote for the candles stopped working. I changed to the exact same battery and it still does not work
1289083
You changed the battery in the candles? If so, I do not know what else to check.
425296
The only time ours don't work is when there something in front of blocking in the infrared signal from the remote to the candle. Otherwise I have no clue as to why it wouldn't work check to make sure that the candle is one that can be used by remote
1387989
If you leave the candle switch on "ON", the candles battery will in fact die quicker. I have resorted to removing the battery completely when I don't plan to use them for a while. It's a pain because I have 11 candles to remove batteries from, but I would rather go through that than going through my battery supply too quick.
856556
Try to reprogram the one that doesnt seem to work. I learned how to program my new remote on youtube. It was pretty odd, but it worked. The old one still works too.
494180
They candels come with replacement batteries. However the remote doesn't. I dont hsve them long at all and the remote doesnt work and the batteries must have been old cause they need to be replaced. I love the conscept but im greatly disappointed.
1636316
You don't need the remote at all. I bought the remote just to make it simple to turn the candles on and off, without turning them over and physically turning them off. BTW, the remote works great.
543749
I hope this is the issue I'm having. I've already had the technician out last week to replace the main board for this problem. The remote seemed to have worked for 5 minutes, like you said, and literally as he was leaving my driveway I tried to change the source and the remote didn't work again! I was so frustrated, and thanks to you I will be geared up with this information so perhaps he can fix it this time!
1889305
I'm having the same problem. Do you know if you unplugged the unit while it was on? This happened with mine, and it is the only thing I can think of that happened to it. It still doesn't answer the question of whether replacing the remote will help, unfortunately.
635779
The batteries that came with the candles didn't last long once I placed them on the timer,but now they work since replacing the batteries.
77162
Brand new it should work and the battery lasts a long time since it is used only briefly. It is a flat battery that is replaced by sliding a little tray out on the back of the remote. There is a good picture of how to press the edge of the tray on the back of the unit itself. Be sure the candle switch on the bottom of the candle is set to the "on" position (middle). Also, be sure the light goes on with the manual switch which tells you the candle is working. Good luck.
128676
I've never had a problem with the remote. I did have to replace the batteries a few weeks after I received the item. But it did work fine.
1759289
Sounds like the remote has a software problem that is affecting the battery. Try updating the firmware first then test it out with a new battery replacement.
1114584
There's 3 settings on the bottom of the candle. If you choose either the left or the right setting your remote will not work. You must set the little button in the middle for your remote work. My 3 candles are working perfectly with the remote.
2038360
Yes Change the battery ... Open the remote in two .., is a little hard but it will separated. Hope this help you.
38027
I found that you have to have the candles standing in a certain direction for the remote to work. I have 3 candles clumped together. Sometimes all 3 come on sometimes only 2 come on. It depends if the censor is obstructed by something. Try moving them around.
1614515
Hi Ed, No worries. As per our email communication, we will replace the candles for you promptly. By the way such issue is really rare in our selling history and sure will look into that.
425297
Hi Barbara,Can I have your order number. The remote should be compatible with all luminara wax candles. Make sure the candle are by luminara.Thanks