I'm having issues with the unit not latching properly, as mentioned by others. Does anyone have a "trick" for addressing this issue?
1300018
Hi there! To answer your question: When we first used this Ziploc unit, we did have a slight problem making it latch on both sides! However, after calling the ZIPLOC company and speaking to a customer service rep., he advised me to apply EQUAL pressure to both sides of this unit at the SAME TIME. We did as he said, and so far, we have had no more problems with the latching issue! We do like this machine and it does do a great job, and we do not use the Ziploc brand bags. We buy the bags already sealed on one end from ebay for roughly 3 cents each! I hope my answer was able to help you enjoy your ziploc sealer unit! Thank you! Randy Brossette, Pineville, LA. Hi there! To answer your question: When we first used this Ziploc unit, we did have a slight problem making it latch on both sides! However, after calling the ZIPLOC company and speaking to a customer service rep., he advised me to apply EQUAL pressure to both sides of this unit at the SAME TIME. We did as he said, and so far, we have had no more problems with the latching issue! We do like this machine and it does do a great job, and we do not use the Ziploc brand bags. We buy the bags already sealed on one end from ebay for roughly 3 cents each! I hope my answer was able to help you enjoy... » Read More Hi there! To answer your question: When we first used this Ziploc unit, we did have a slight problem making it latch on both sides! However, after calling the ZIPLOC company and speaking to a customer service rep., he advised me to apply EQUAL pressure to both sides of this unit at the SAME TIME. We did as he said, and so far, we have had no more problems with the latching issue! We do like this machine and it does do a great job, and we do not use the Ziploc brand bags. We buy the bags already sealed on one end from ebay for roughly 3 cents each! I hope my answer was able to help you enjoy your ziploc sealer unit! Thank you! Randy Brossette, Pineville, LA. « Show Less
1300019
had the same problem initially. now I press down on the left side first until I hear the click, then press down the right sound until it clicks.....haven't had any problems since I learned that trick!
18891
Mine is also fine. Yours may be stuck, or you might have a defective unit, as already suggeted. Have you tried contacting the seller? they seem to be very responsive.
1701988
I have a problem too. We tried everything but it is just not a good product. I am looking to replace the unit.
776390
After owning this machine for 7 months (had our first for about three years) I'm having the same problem as of this morning. I'm going to try all the tactics that billf recommends. Anyone else rectify the problem?
176066
Locking mechanism works by sliding the silver latch either towards you or away from you. Try sliding the mechanism until it releases. DO NOT push down on or pull up on mechanism as this will break it.
1791375
I started having the same problem with mine. I think the unit needs to be returned.
1819231
Make sure the lock/key slot is free of any debris... I got some dirt inline and had a devil of a time locking the unit. WD-40 should do the trick.
1717313
I have no problem with my latch, so you might want to get a replacement or call cuisinart.
85636
I have not experienced this problem either. You may want to swap it out...I really enjoy mine. It's worth the effort to get one that is working properly.
1737152
I didn't have any issues at all, my wife was able to lock in/lock out pretty easily. Might be defective piece.
1877349
Send it back. Mine works just fine but others have found a wide variety of issues. I think poor manufacturing is a real problem.
454398
I had that problem to start with then I saw where the latch was not locking in all the way. I had to apply a little extra pressure to lock it in place and it has not fallen out after that.
1621645
I never had that problem. Might need to send back or try to bend the fastener to a slightly less round. Mine holds well shut until pulled open. Good luck.
1316846
I asked my daughter and she says that the latch seems strong with pretty rough play from her 4 year old so not sure if yours is defective. Those toys are usually very well made so may be worth a return to see. Hope this helps.
1683662
No problems with ours, have been using it for a couple of months now. Latch is tricky, and easily broken.
2157097
Lol, i had the EXACT same problem when i put my first 9 Volt in. I just monkeyed with it now. Basically, make sure you put the top side in first (Push in and up), then swing the bottom half into the latches. It feels a little weird, but it snaps perfectly into place with little to no effort. Give it a try a few times and you'll get it.
1231003
Never had an issue with mine, Is it in upside down or the latch broken? When inserted the right way it just falls in and out.