Damaged Equipment I am about to purchase this Makita compressor, but after reading other customers' comments, I'm concerned about receiving a unit that is in tact and undamaged. Is there an issue of assembly, packaging, or shipping and handling? I don't mind waiting to receive my compressor, as long as I get one that is new and ready for use right out of the box. This sounds like an item that people are happy with, except for the condition it's in when they initially receive it. Perhaps this merits further feedback with the manufacturer. Gene M. Pflugerville, Texas Damaged Equipment I am about to purchase this Makita compressor, but after reading other customers' comments, I'm concerned about receiving a unit that is in tact and undamaged. Is there an... » Read More Damaged Equipment I am about to purchase this Makita compressor, but after reading other customers' comments, I'm concerned about receiving a unit that is in tact and undamaged. Is there an issue of assembly, packaging, or shipping and handling? I don't mind waiting to receive my compressor, as long as I get one that is new and ready for use right out of the box. This sounds like an item that people are happy with, except for the condition it's in when they initially receive it. Perhaps this merits further feedback with the manufacturer. Gene M. Pflugerville, Texas « Show Less
1312409
I received mine on 4-4-06 also like Rob. The carton was fine but I also had small scratches on the face panel from the air filter wing nut, however not through the paint and surely not enough to make me send it back. I have not set it up yet but I'm sure that I'm going to be pleased with it.
1312410
Hi Gene - this was backordered, and I got mine today. There was no damage at all due to shipping. I followed the "first time" instructions (add oil, install air filter, run unloaded i.e. with air tank valve open for 20 minutes) - that all went fine.It is working perfectly so far.Boy - its really strong and well built too. The manual is kind of crappy though - but its not rocket science.Rob
1312411
Hi Gene - well, I just ordered one, so we'll see how she looks when it arrives.I ordered a Makita 12" planer a while back. I have to say the packing looked like it wouldn't do much good - but it was in perfect shape. People reviewing the planer also said there were some issues with damage. So it sounds like crap-shoot: hopefully the percentage of shipped units ending up with damage appears high on the reviews since people with problems are more likely to write back.Anyway - I will reply when I get mine!cheers-Rob
1925371
no, our unit did have a damaged box from the UPS shipping, but luckily whatever it was that damaged the box never made it deep enough to damage the AC unit. I have a problem with stuff being damaged from shipping all the time. It is part of ordering stuff online.
1031589
Yeah. I would say problem. Mine was completely intact. You're going to be shooting it all up anyway so some people would probably be ok with it but since they will literally come to your house and pick up a return I would send it back. Mine looked just like the picture.
1511824
I wrote the supplier about some defective parts when received, and they responded right away by sending replacements.... (a defective gage and a damaged wheel). I was very happy with the service and response. The compressor has been working great ever since.
149111
My generator arrived damaged, it appeared to have been dropped or squashed by a fork lift. I called the seller and they told me to send it back and they sent me a new one. You have to inspect the unit before you add any oil or gasoline or they wont take it back. The net unit arrived in fine shape.
1763461
I just received mine on October 10th. It came wrapped in packaging paper in a USPS priority box with the original owner's manual. The tool looks brand new - I am assuming the tool was removed from the original box to save on shipping. It may or may not be refurbished - I can't tell.
1477997
Hi Suzanne,I never took possession of the item. However, the company was very helpful during my research phase. I lost track of how many times I phoned them. Every person I spoke to at Generac was quite knowledgeable and eager to please.By the way, my sister purchased a refurbished Dewalt from Home Depot for a fraction of the cost. It's more powerful then this Generac model. All of the refurbs at Home Depot or Lowes are completely reconditioned as new and come with a warranty. You may want to consider this option.Michael
2261928
Mine came in its box with the foam blocking to protect it during shipping. There shouldn't be sawdust on a new saw. If that saw was used you shouldn't be paying full price. I'd either send it back or seek a discount. Kapex is an expensive saw, it should be in perfect condition right out of the box.
1730536
I bought both Sprayit set and the California Air Tools 4620a compressor a few months ago after a lot of research in forums, shopping guides and with CAT's sales manager. That's the minimum compressor for that sprayer. It was a major hassle to receive them delivered undamaged - I had to order the sprayer twice and the compressor 4 times! Their products are ok but their packaging is terrible and so they get damaged when shipped. I think they sent me formerly broken compressor twice. So if you do order and have a problem, be sure you take pictures as you open the box, just in case. To their credit, CAT/Amazon didn't try to charge me extra for re-shipping and Amazon wanted to give up but I insisted since that's the only compressor I know of that can shoot quality at low pressure although CAT makes the GMC one too. I tested the compressor and it seems to work fine although I haven't had the time to spray my SUV yet to get the final results. Hope this helps.
2095224
To the best of my recolection, the compressor came with start up oil and that was about it. The 'start up kits' that I have seen are primarily for the bigger compressors. Double check me on this, though. I have used this compressor for about a year now and am very satisfied. My use is homeowner/occasional and stays 'pumped up' in the garage for light immediate use. Sorry I couldn't be of more specific help.
52996
Not a problem for me. Was your product damaged in shipping? Mine is just perfect.
2074284
I bought it new from a local distributor in my area..He sells nails,nail guns,outrageously priced "wierd looking" hammers,nail gun parts,air compressors,and fittings etc..And he had two new max framers,so i bought them and havent had any serious issues with either of them..There was no case when i purchased them..
2279286
I just called the phone contact on their web site and spoke with a service rep. You return the machine to San Francisco, where the importer is located. He told me that if there is going to be a problem, that it will probably happen within the first 30mins +/- of use. They may also open a service center in New Jersey in the future. The price is artificially low right now, as they are trying to get a lot of machines out there and get their reputation established. I think I will purchase one of these.
1206499
When I received mine it was brand new.it had been taken from a tool kit and repackaged in another box and shipped. The handle and papers were also sent with it.its been a great tool and purchase for me.
854858
Hi,I did not keep the box itself, but I remember it was shipped flat on a skid. The box itself was not very much larger than the compressor. If I remember correctly, it is already all assembled except for the handle and the wheels.So the biggest issue is the skid. I had mine shipped to the office (there is a truck dock), removed it from the skid and brought it back home with my Caravan.Hope it helps. Very nice compressor by the way.
749301
Better contact provider before placing order. This was a weird order for me because I didn't receive hammer for this order. It shipped a totally different item to me. I contacted customer service and they decided to let me keep it. It should be something like an electric plugin. Maybe that's just a mistake and single case.
807987
It is far too dented up to use, but, if we ever need to replace a part of the motor, we'll be in good shape. Did yours arrive undented? When the second one came, the lid was dented on it, too, but my husband was able to use a rubber mallet and get most of the dent fixed. We just weren't up to complaining about it, but I did tell the company that they should take more care in packing and shipping their very nice product.