I purchased the violet device, but when I use it, it's orange. Is this normal, or was I sent the wrong model?
1312768
I believe that what you received may, in fact, be a different device. There are two types of gas used commonly, with very slight differences in the frequency and power output. Violet is the preferred, due to less UV output.
1312769
Yes, there is a difference. The Violet device is better suited for treating acne. The Orange is more suited for treating wrinkles and age spots.
1312770
This is the color that the device produces. I do not know if it is the one that it should have....
1312771
Violet glow is produced by argon gas filled electrodes, orange by neon gas filled electrodes. Their chemical light spectrum is slightly different, with argon generally used for treating acne, neon for blemishes and oily skin. However, if you are using them as an e-stim device to spice up the bedroom, either will work... ;)
1312772
Mine is the same and it's not what I wanted. I know there is a different version that is orange but I wanted and thought I was getting the Violet Ray.
1312773
The high frequency violet ray should give off a violet glow. If yours is glowing orange and you ordered a violet ray then they sent you the wrong item. jlw
1210222
my case was orange(it showes a red one too) and it came with torch arieshope that helps
1731432
When I bought mine it was white but then turned an orange color after a few months of not using it. I just used it a few days ago and it still works fine.
2112967
They sent me an orange one and i wanted violet and they advertise it violet. Disappointed
1810870
Sorry. I have the burnt orange, and love it! But I have only used it with my ipod (Pandora) to date.....
2112965
Essentially that's what it means. Argon gas is violet. But the attachments I received were neon gas and glow orange
2176648
Hello - thank you for writing. We have some like the photo and some nice purple ones, but nothing in orange or black.
2092041
I think you have me confused with someone else. I did not say on any website that this was a show model used. I sent mine back because there was no color and I couldn't resolve the issue.
401140
I thought that my color was more orange than normal and I decided it might be old. I have been using it and it seems to function the same so I disregarded the color. After reading other comments, it looks like the "color man" doesn't always gets the same amount....
71937
Might be a mistake. I got red. Did you try them all? Sometimes the color of the tablet looks a little off- maybe purplish, but once you throw them in the tub they should be red.
2040827
Sorry, I gifted mine as soon as I got it. It seems to me I got an all black model. I imagine they come in all sorts of colors and variations. At this price who cares?
238602
When I purchased mine, I got white and chrome. I assume the black is with chrome. But I do LOVE the device!
2044578
I ordered a black model when I first ordered mine and I got a Cosmic blue. At the time that seemed to be the most available color but that was a year ago. I always keep my phones in a silicone skin so you cant see the color anyway.
971756
These are the orange ones you're talking about and the only ones I buy, the red one don't work for me neither. Hope my response helped.
360947
I have the same problem. I bought the silver 500G (2/13/10) whose LED lights were totally different from the picture of product! then I googled this "new" one. nothing showed up excepted this discussion. Furthermore the official site has never showed this kinda model. What happened?! I got a fake one?
792629
Mine is different colors than pictured. More primary colors, not the purple hue shown. I'm not sure what else would determine old vs new versions.
1611941
If the orange light only shows, I think that means that it's not fully charged. I think that you may still use it until the charge is completely out. The light should turn green after charged. There may be something wrong with your product.