How do you get the battery door open? I have tried everything except prying it with a tool. The company does not answer their help line, so I am stuck
1319018
You have to grab the door squarely and pull straight up. It fits snug, but a firm grip and some force will get it out. There is no lock to deal with.
1319019
It takes quite a bit of finger power. But you pull it straight out. It doesn't pivot or latch on on one side. There is an O ring style gasket and you just have to pull it straight out. Once you do it once, it won't be that hard again.
1319020
Just a little force should do it. If you use a screwdriver on one side to get it moving, do not use too much pressure, it should come out fairly easily.
886313
We took the batteries out, put cover back on and tried pushing the button but it will not open and only says "goodbye" Help!!
2255318
I had the same problem. Swollen battery and I couldn't get it to budge. A google search that worked for me was to take a drill with a skinny bit and drill down into the battery, making sure you only drill down half way through the battery. Remove the drill. Use a hex key small enough to insert into the hole you made, or a skinny nail. I had the wife hold onto the remote and I took a hammer and started tapping on the hex key until the battery eventually pride out. I did slide a metal nail file under the battery to provide the lift needed to remove the batter from the compartment as it is sunken down in the remote. I ordered a replacement batter here for around 18 bucks. Hope this is helpful. I had the same problem. Swollen battery and I couldn't get it to budge. A google search that worked for me was to take a drill with a skinny bit and drill down into the battery, making sure you only drill down half way through the battery. Remove the drill. Use a hex key small enough to insert into the hole you made, or a skinny nail. I had the wife hold onto the remote and I took a hammer and started tapping on the hex key until the battery eventually pride out. I did slide a metal nail file under the battery to provide the lift needed to remove the batter from the compartment as it is... » Read More I had the same problem. Swollen battery and I couldn't get it to budge. A google search that worked for me was to take a drill with a skinny bit and drill down into the battery, making sure you only drill down half way through the battery. Remove the drill. Use a hex key small enough to insert into the hole you made, or a skinny nail. I had the wife hold onto the remote and I took a hammer and started tapping on the hex key until the battery eventually pride out. I did slide a metal nail file under the battery to provide the lift needed to remove the batter from the compartment as it is sunken down in the remote. I ordered a replacement batter here for around 18 bucks. Hope this is helpful. « Show Less
2063485
Hello, twist and pull remove from wall. Pull out the sliding door. With small flat blade screwdriver pick or pry the batteries out. I see it looks like a tight fit. I hope this helps.
1045692
I carefully used a strong, wide, flat head screwdriver to pry up one edge, (go deep! about 1/2 " don't stab yourself! and be careful not to catch the battery underneath) continue to pry up until it pops out. It IS very difficult to get open as there is a lip underneath above the batteries that help hold it in. A pain, but you don't want that popping out while your dog plays with it. There are 2 batteries once you get inside. Takes me a few minutes to get it open.
1759957
Kelci, you should be able to remove the battery compartment by pressing 2 tabs on the body of the screw driver. Once you do that, it would release the battery compartment, from there just remove the batteries and replace them with the new ones. Don't you have a manual page that goes with the screwdriver? The black round end with hole in it is the battery compartment. Let me know if you still have problems with replacing your batteries. If you still can't figure it out how to do it, ask your husband, he should know how to do it. Good luck!
1069476
Yeah, it's tricky in that you have to make sure you push the green button *horizontally* towards the battery, and it's kind of difficult to do completely, *before* you pull up on the battery handle to lift it out. Hope this helps.
94825
I do not have a problem opening the battery door. If you have a finger nail, that should do the trick.
287054
Hi, this remote can be a challenge to open ☺. Hold it upside-down with the back of the unit facing you...place one finger on the small tab at the end of the battery cover and position your fingernail in the curved space at the top of the tab. Push in and down on the tab with your fingertip, and at the same time, pull the tab with your fingernail. Hope I'm making sense!
1834930
Try a coin. It is kind of hard at first, but if you push up on it, it snaps out. There looks like two openings for the battery, but it's the upper one. The lower is for the little circular stand that comes with it.
1556955
When I first received it I couldn't get it off either. After working at it for awhile and a few unkind words I finally was able to remove it and put the batteries in. Now it is easy to open and close(I just went and tried to make sure) so keep trying or ask for help. I think that it was worth the beginning frustration.
743432
I had the same issue. I am going to try to use a different five prong screwdriver to unscrew the battery. Good Luck!
1879500
I just solved this problem with my lantern. It was stuck,so I ran a butter knife along the seal of the battery cover. I was then able to easily open it and replace the batteries.
606888
There is a battery compartment in the back which has a philips screw. I have never tried opening it. But I guess if you opened yours and could find a replacement replacing the batter would be possible. I am sorry the answer isnt more complete.
1931322
Take door off and remove the battery ,then replace the battery and the door. If that don't work contact Garman. They are very helpful
1019570
Thanks Brianlatz! I swear I couldn't figure out how to put the battery in so I finally just decided to shove it in. But then the little ring wouldn't fit. Now I can't take it out. I thought there must have been an easier way. Thank god for google which led me here. lol. Geez. How the hell am I going to take the battery out now???
484448
I finally got mine open. I had to push in on the battery compartment cover so hard that I was afraid that I was going to break it, while sliding it outward.