Do you think it's necessary to buy the extended warrenty through a separate company or just buy the steamer alone? From what i've read from reviews, Secura stands by their product and replaces their defective units. What should I do?
1140581
Buy the steamer alone it comes with a warranty. Also if you take proper care of your steamer you shouldn't have any problems. Only use distilled water in the reservoir and clean the exterior and top with equal parts vinegar and water.
1578144
Steam does not come out if you are not pulling the trigger. The pad however is wet so getting it completely dry isn't really an option unless you put on a new pad. The other day I dropped the cleaner tank and didn't have an issue using it to help clean that up.
911216
Yes that's exactly what happened to the one I purchased. Customer Service was non existent. I sice purchased a swifter steam mop and works well for the money.
2216196
The only think I can think off is that there probably is an obstruction or your steamer chip is fried. Write or call them. I had problems with mine and they send me the part and a video on how to change it and know is fine. It does take a few weeks to get the part. Hope it helps
1433996
Overall I think it is great - the cord length, the length of time the steam last before water change...the steam is really hot and cleans really well - my only gripe is this is the third time we've had to replace the main mop head attachment. They need to modify their design so it does not break so easily. Oreck replaced the head once under warranty and the second time they wanted us to bring it in to a shop. Since my wife didnt want to do without the mop I just ordered another one - we figured $37 for the part plus shipping was better than doing without it. And guess what - the part is on back order. If it breaks again we're going to find a different mop and will not purchase an Oreck. Overall I think it is great - the cord length, the length of time the steam last before water change...the steam is really hot and cleans really well - my only gripe is this is the third time we've had to replace the main mop head attachment. They need to modify their design so it does not break so easily. Oreck replaced the head once under warranty and the second time they wanted us to bring it in to a shop. Since my wife didnt want to do without the mop I just ordered another one - we figured $37 for the part plus shipping was better than doing without it. And guess what - the part is on... » Read More Overall I think it is great - the cord length, the length of time the steam last before water change...the steam is really hot and cleans really well - my only gripe is this is the third time we've had to replace the main mop head attachment. They need to modify their design so it does not break so easily. Oreck replaced the head once under warranty and the second time they wanted us to bring it in to a shop. Since my wife didnt want to do without the mop I just ordered another one - we figured $37 for the part plus shipping was better than doing without it. And guess what - the part is on back order. If it breaks again we're going to find a different mop and will not purchase an Oreck. « Show Less
365663
You can go on line and ask Shark any questions you may have. I did that and they were very cooperative in helping to solve my problem with my first one. They offered to replace it but shipping to return it was too expensive. I have had 2 of these. If you will only use distilled water and always run it until the water has all been used it will last indefinitely.
1946311
I chose this item based first on brand. I trust Black & Decker. I also chose it for its size and price. The majority of the reviews on it were positive with the only real negative reviews coming from the mess that the steam makes. I haven't found this to be a problem.
1327589
Sorry, I have the same answer as many other victims. My steamer didn't work and both lights were on. The head of the steamer would get hot but no steam. If it's been less than a year, you can contact Conair to replace the item but you will have to pay for shipping. Unfortunately, if you read some of the reviews here, that sounds like a waste of money too. I had to throw mine away.
1169307
I have had a great experience with my steamer....not sure what others found negative. So if you have some direct questions or concerns....I can try to answer those.
212576
Good luck I went to a site that is listed as their home page and tried calling the two customer service & order phone numbers that was listed. One number was a Toyota dealership the other was no longer in use. I also looked up issues an where to repair oven if needed and found nothing. Me being the skeptical person that I am decided not to deal with a company that seemed sketchy to me. I just posted a new discussion about the Secura oven.
2217270
I wouldn't purchase this machine. The steam breaks down after 4-5 uses and if you are past the 30 day warranty period (in which you can send it back for free) you will be charged to send the machine back ($39.99). I thought this machine would be an upgrade from my Wagner that lasted 7 years. It lasted 45 days. Save your money and buy something else.
762981
Shwan Bisson, could you also please email me with an instruction manual for the Whirlpool 8205262RB Universal Steamer? I just purchased this from Amazon and there was no manual included. Thank you! cathysterling2@me.com
2011726
When I received my unit, the dispensing valve had a manufacturer's defect. In order to get it replaced, I was going to have to repackage the entire unit and mail it back for a replacement. I opted for the discount offered me if I kept it and replaced the valve myself. I did not ask about purchasing the separate components, but I would think they would be available. Hope it goes well for you.
962287
They sent me a "refurbished" machine originally, when I complained they sent a second one. The trigger for the steam blast broke on the first use, so now it super steams all the time. They both still work after a few weeks, but they are cheap-ish and your expectations should be low-ish. OK, I guess.
1712796
I decided to get the extended warranty just to be sure. It was recommended somewhere. It was like 14.99 $ for 2 years or ... Would recommend doing the same. I have been happy with my machine so far.
2235791
you better print purchase evidence and keep it. I already had trouble with the unit that I bought on amazon and contacted oransi then they quickly sent a replacement. As I post a review, their customer support is greate but product quality is ???
78743
Hi Cathy, Thank you for the question. I would not recommend that steamer. I have had two of them and the plastic bottoms deteriorated and broke apart -- unusable. I then purchased the Secura 3-tier stainless steel food steamer with steam 360 technology at Amazon. I totally love it. I works great--very happy. Plus, you are not getting the plastic by-products in your food. Have a great day!