Why the lamp I purchased always turns on automatically and sometimes I can't turn it off. Even after I turn it off, it goes on automatically sometime.
1282701
I don't have this problem, but it sounds like you have an electrical short in the lamp. I would return it. Good luck.
1282702
Sorry for hearing of this problem. As you knew, your satisfaction is guaranteed and your lamp is covered under 2 year warranty for manufacturer's defect. Please do not hesitate to contact Softech customer service center @ 800 342 2704 FREE or info@softechled.com. We will resolve all of your concerns and issues.Thanks,Customer service / Softech LED
1873688
That happened to me about a month ago. Amazon was great and advice me to return the defective product. I bought a different brand of lamp now and it's been working great. Good luck.
1966201
The lamp works with being plugged into an outlet, and then unplugged when you want to turn it off. My husband had an adapter that you plug into the socket and then plug in the lamp to it. The adapter has a small wireless switch that we laid near the lamp, which will turn the lamp on and off by touching the switch. We have the lamp on a cabinet which is against the wall and hides the wall plug. So this adapter makes it very convenient to turn the lamp on and off.
205604
Yes & No ... I just moved mine to a switch and it will turn the light off , if already on, but you must touch it to turn it back on. I would not recommend it if you are looking for a lamp that will switch on and off without having to hunt for it in the dark and touch it. It always has to be within an arm's reach.
720357
On the lamps I purchased, the level of brightness changes each time you touch the lamp. Touch the lamp until you get the level of brightness you desire.
1192271
I'm not really sure. All I know is that when mine gets into the dark the light automatically comes on and when it's light in the room it goes off. I'm sorry for not being able to help you. You might go to a store that sells new ones that used to sell the one like you had, such as radical and maybe they could fix or recomend someone.
2037076
I just tried your steps and confirm it works like you want. I turned on the lamp, unplugged the power cord, then replugged the power cord back in, the lamp was still on. I believe this remains to work because the battery still had power. Make sense?
1441976
The first on I received did that also. The company saw my review on Amazon and replaced the lamp. The second one has been working fine. I really like this lamp but I don't know what is up with the quality control at the company.
267712
If you have set the timer, it will go off after the desired number of minutes. I do not have problems with the lamp going off when I did not set the timer.
1518477
I don't have any issues with the lamp (so far) I love it. Maybe you can return and get another one, well worth it.
1884277
You have to manually shut it off and on, even when the diffuser auto shuts off the night light will stay on.
1770433
If you lamp is over two years old, that sounds like it time to change it.or the only other proble that youse have is your cooling fan next to the lamp, if the lamp get to hot then it will turnd it self off till it cools down
743019
The lamp has a twist on off switch on the lamp socket. We combined it with a Lutron Maestro switch with remote (and halogen light bulbs) so we never touch the switches on the lamp fixtures.
571461
Yes, one of our lamps flicker every once in a while, but eventually turn on. We bought the last lamp from Amazon for parts. We have six of these and the lamps fail often. There is no customer service for parts. I call the number listed, leave a message, and no reply.
436472
If you put your computer in sleep mode or do not shut it down the lamp will go back on. I just unplug the lamp when done.
102008
Maybe you have a defective lamp ...we did not have any issues and it still functions perfectly after a year. Call Amazon and they will issue a return form....best of luck with the replacement! Follow the instructions and you should be happy with the lamp!!
2240892
The first lamp I purchased had one bank of LEDs flicker and go off periodically after the first 60 days of use, but never all of the LEDs. Your unit sounds defective. I had to contact the manufacturer about my flickering bank of LEDs. They were very helpful, and in my case they sent a replacement lamp.