I dropped my Note 2 with this screen protector on my phone, my screen busted. I saw that it has a lifetime warranty on it. How do I get a replacement?
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I agree. The lifetime warranty isn't to cover your phone, that's what insurance is for. Rather it is to cover the replacement of the screen protector.
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Hi Alicia,Thanks for your iSmooth purchase! We can absolutely send you a replacement screen protector, but we do not recommend installing a screen protector on a broken screen, as it will only bubble up, and will not give you the best results. Just email me at support@ismooth.com or you can call 800.853.7520. Make sure you have your 17-digit Amazon order number handy, and I will be sure to take care of you. =)Talk to you soon,KyleeiSmoothCustomer Support
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The screen protector does not stop the screen from busting, but if you got a new phone and want another screen protector all you have to do is contact the company ISmooth and tell them what happened and they will send you another one. Phone number is (800) 853-7520 email is Support@iSmooth.com
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Hey I had the same problem and bought just the screen and tried to do a screen replacement that didn't work out because of the digitizer was cracked under neath. This product worked really good and if you go on youtube and type in htc one s screen replacement and it will show you how to do it yourself.
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LaTonya H, thanks for your question. To obtain a replacement on your purchase contact us directly and give us your order number, shipping address and an image of the damage to your screen protector. Best, Tech Armor Support
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the first one is 30 days thru amazon; after that you have to contact the company and send them a pic of the shattered glass and they will send u a replacement for $12.99. After my 4th cracked "protector" i stopped using one. Have dropped my phone several times since and its fine. I do not recommend this product.
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I'm a construction worker and I do a lot of demolition work so I'm pretty rough on my phone. My invisishield is cracked but the phone screen is fine. The best part is the lifetime warranty. I will get a new one after this job is over.
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Hello G. Cross - The lifetime warranty is offered and handled by ArmorSuit. The replacement is a simple process. Simply go to the following link for warranty instructions: http://www.armorsuit.com/warranty. If you have any questions, please feel free to contact us through Amazon for better assistance.iTech Accessory
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The screen protector has a lifetime warranty whether your phone's screen cracks or not. If you asking if Tech Armor warrants your phone screen, then NO.
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You need a new LCD and digitizer screen . It doesnt come seperately. Also, if you are planning to replace this yourself, just a word of advice: it's a bit tough to detach the screen,which is the very top layer. To see if yours is even damaged,run your fingers across the screen. If its smooth,its fine,but if you can actually feel the cracks from when it was dropped,then you will need a replacement screen too.I had a galaxy2 and the same thing happened. After going through HELL trying to repair it,I finally figured out that I'm losing $ and had to accept my loss.:( your phone is a tad different though. Best of luck!Check out youtube for how to fix it! You need a new LCD and digitizer screen . It doesnt come seperately. Also, if you are planning to replace this yourself, just a word of advice: it's a bit tough to detach the screen,which is the very top layer. To see if yours is even damaged,run your fingers across the screen. If its smooth,its fine,but if you can actually feel the cracks from when it was dropped,then you will need a replacement screen too.I had a galaxy2 and the same thing happened. After going through HELL trying to repair it,I finally figured out that I'm losing $ and had to accept my loss.:( your phone is a tad... » Read More You need a new LCD and digitizer screen . It doesnt come seperately. Also, if you are planning to replace this yourself, just a word of advice: it's a bit tough to detach the screen,which is the very top layer. To see if yours is even damaged,run your fingers across the screen. If its smooth,its fine,but if you can actually feel the cracks from when it was dropped,then you will need a replacement screen too.I had a galaxy2 and the same thing happened. After going through HELL trying to repair it,I finally figured out that I'm losing $ and had to accept my loss.:( your phone is a tad different though. Best of luck!Check out youtube for how to fix it! « Show Less
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Hello Victoria, The lifetime warranty is offered and handled by ArmorSuit. The replacement is a simple process. Simply go to the following link for warranty instructions: http://www.armorsuit.com/warranty. If you have any questions, please feel free to contact us through Amazon for better assistance. iTech Accessory
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Hello avid-amazon, The warranty is offered and handled by ArmorSuit. It is a simple process. Simply go to the following link for the Lifetime Replacement Warranty instructions: http://www.armorsuit.com/warranty/. If you have any questions please contact us through "Contact Seller" link via Amazon. Have a nice day. iTech Accessory
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Hello Joleen Valerie, The warranty is offered and handled by ArmorSuit. It is a simple process. Simply go to the following link for the Lifetime Replacement Warranty instructions: http://www.armorsuit.com/warranty/. If you have any questions please contact us through "Contact Seller" link via Amazon. Have a nice day. iTech Accessory
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Hello Amanda Heather,The warranty is offered and handled by ArmorSuit. It is a simple process. Simply go to the following link for the Lifetime Replacement Warranty instructions: http://www.armorsuit.com/warranty/. If you have any questions please contact us through "Contact Seller" link via Amazon. Have a nice day.iTech Accessory
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Here's a previous answer from someone else about this..."I've purchased screen protectors from TechArmor for my iPhone in the past and was in need of a replacement 2 years after I had originally purchased them. I wasn't sure if I was going to need to send back original protectors and was worried because I had thrown them away due to normal wear and tear... I simply TechArmor, asking how I could take advantage of their lifetime warranty. They quickly responded within 24 hours and alll they asked for was my order number. They sent out a replacement immediately, no strings attached and no hassle. Just to make sure to save the email confirmation with the order number. Jul 27, 2014 by Mickey" Here's a previous answer from someone else about this..."I've purchased screen protectors from TechArmor for my iPhone in the past and was in need of a replacement 2 years after I had originally purchased them. I wasn't sure if I was going to need to send back original protectors and was worried because I had thrown them away due to normal wear and tear... I simply TechArmor, asking how I could take advantage of their lifetime warranty. They quickly responded within 24 hours and alll they asked for was my order number. They sent out a replacement immediately, no strings attached and no... » Read More Here's a previous answer from someone else about this..."I've purchased screen protectors from TechArmor for my iPhone in the past and was in need of a replacement 2 years after I had originally purchased them. I wasn't sure if I was going to need to send back original protectors and was worried because I had thrown them away due to normal wear and tear... I simply TechArmor, asking how I could take advantage of their lifetime warranty. They quickly responded within 24 hours and alll they asked for was my order number. They sent out a replacement immediately, no strings attached and no hassle. Just to make sure to save the email confirmation with the order number. Jul 27, 2014 by Mickey" « Show Less
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You know... I have not had this problem. I removed my screen protector from my "Note II" no problem when I had sold it.Have you tried contacting the company for support or checked their website for an FAQ?Maybe I'll try to remove the one from my "Nexus 5" just to make sure and just reapply the second one. I'll respond back if I do it this weekend, if it works no problem, you might have a defective one?
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I believe if you have violated the manufacturers warranty that they would not cover the phone; other than for physical damage such as a screen which would not matter if you have rooted your phone. I would contact them for further information; I do not have any phones that have been rooted as I can do all I need with the NOTE 2/ Galaxy S3 etc without that.
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Replacements As screen protectors can be challenging to install, even for the best of us, we again offer the best warranty in the business. We will replace screen protectors that are messed up during the installation process, or are damaged in use, FREE of Charge. At our discretion we will even offer to pay the freight to get the replacements to you. We want your device protected, the Tech Armor way. Simply email us at customersupport@techarmor.com or give us a call at (855) 482-7667 to get your replacement. If you choose to email us, please include the following information: Order Number Name Street Address 1 | Street Address 2 State Zip Reason for Return
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Hey I had the same thing happen to me, I had just taken off the rubber protective backing to clean it, and it slipped out of my wet hands (cleaner) and onto hard (practically stone) floor! It shattered mostly at the top.. but it still works perfectly , the camera, mic etc.. all good,! I only bought it 3 months ago, for over 200 bucks, and an apple rep said it would cost over 100 dollars to replace screen~ ! Insane!! I am looking and hopefully have found a clip on set with a hard rubberized clear front, and backing, that will protect it, and hopefully keep it from getting worse! The regular screen protectors will not go on do to "bumpy texture" .... Your post did not say if yours is still working or not, but if it is,, I will let you know if it works.. and you let me know if you get anything out of your warranty. Deal? I hope so! Thanks Kimmy