how to get a refund. mine melted in the dryer!
26246
Thanks for your question! To process a return or replacement you can use our Online Returns Center:
420095
Contact the seller, explaining what happened. Ask for exchange. Not a high quality piece but sellers dont want negative rating.
982236
I'm sorry but I cannot since the same thing happened to me. I know have an expensive lesson that I learned. I wish I could help and I didn't try for refund because it happened after 30 days.
2006166
I'm glad Amazon was able to give you a refund! I assumed since my covers were labeled a final sale that I wasn't entitled to a refund, but it certainly is worth asking now that I've heard about your experience. Maybe if enough of us speak up, Amazon will no longer allow them to carry their faulty covers.
136673
If you can, I would try to contact the Kiserena people or Amazon. If this happened right after purchase try Amazon for an exchange. I think the best bet will probably be the manufacturer though.
286449
Just toss it in the machine, regular cycle...toss it in the dryer, regular cycle...comes out like brand new!
1821399
Go through your purchases and go to replace refund for this item. Then they will send you instructions on how to get a replacement
1921719
I was never able to get a new heater. Amazon should be able to help you with a refund. Seller won't do anything.
1103745
Contact the vendor right away. It should be listed under the Seller's information and tell them the problem. You might need to go under Your Account in order to contact the vendor. Also, there is a section on Amazon for Returns & Replacements. That might also be a good place where to start. Hope this helps. Sorry to hear about your issue. I have one and no problems. Love it.
295015
I emailed the website I found on the paper work attached with my lady comp when I melted the back of mine. (Long story) they were super helpful and nice. I would start there and see if they'll send you one. Hope this helps : )
2114561
Apparently you don't. I contacted the company and they offered no advice. On the other hand, they graciously offered to refund my money and did not require me to return the item. The refund was processed quickly and they apologized for the problem.
1473611
The warning label on my unit was at the end of the cord around the thicker area that does not retract into the dryer. If possible you might try moving it there. any sticky residue can probably be cleaned with a paper towel slight dampened with acetone (nail polish remover). That way the card will fully retract and you still keep the warning label (no risk of federal indictment, losing your firstborn, or whatever the penalty is)
2007012
Have you put it in the dryer? I lost one of my best heating pads that way. The only thing that I can recommend is to do what you are already doing and making sure that your contacts at the heating pad are making contact. I ran into a problem like this and had to unplug it from the wall and at the heating pad also, and then making sure everything was making good contact before I plugged it back into the wall. Let me know how it goes, good luck. I have not had this problem with this item as a constant.
708708
plugged it then boom! fuse went off. dryer went to the bin..i am not aware that you could only use it in America. :-(
569904
Did you buy this on Amazon? Find your order and click Available Actions, Return Items. You can print what you need to send it back for a refund. I did this and received a full refund within a week. Good luck!
1505501
I've washed mine several times, but the first time I put it on low on the dryer for about 10 mins, I took it out to check it and it was melting in several places. I'm not happy about that and need to check on the warranty.
2249583
At my husband's memory care facility, housekeeping put cover in dryer and it was of course ruined. I've not tried to contact maker but given the under $30 price I just purchased 2 more and they're holding up well.