Scale came 'sealed' in a plastic 'box'.. I see no 'grooves' for opening... any 'secrets' to release this scale from the hard plastic case?
1284595
It's a case for storage but shouldn't be sealed. It just fits together so I turned it upside down to get out. Hope this helps.
1284596
PUSH where it says push, located on the top right hand side of scale, and the arm will pop out.
1284597
Hold the larger plastic box with the smaller end facing the ground. Give the scale a jerk using it's own weight to separate the two box pieces.
1284598
I think you're talking about the trays. It should slide apart. If its stuck it must be due to like a pressure change or something where it expanded. Maybe just give it a few good taps in the palm of your hand.
1284599
Mine came like that too. If you just flip the case upside down, the scale part facing down, it should just slip out. Try tapping it on the back lightly, be ready to catch the scale so it doesn't break.
981064
It came in a plastic Baggie that was split open. I found mine loose in the shipping box.
1867981
The top, where you sit the item, is a two-piece that that folds. It can be completely separated from the scale's body if you needed to. It probably is for preventing certain items from falling over towards the back of the scale. I haven't had the need to open it. If you're on the fence about it, don't be. I'm really pleased with it. I've sold numerous items on eBay, and none have been flagged, or returned, for insufficient shipping.
1617986
On the underside of the scale you will find the compartment door for the battery. Usually there is a clear piece of plastic that has to be removed from around the battery in order for the scale to function.
1143429
No, its suppose to be sealed by the manufacturer by using seal glue for the box....you might have received an open product
1831597
Yea man , it comes with a case ! I was skeptical also but took the chance . It madd still , exact readings cause its metal base . Small and lookslike matches. My personal favorite is the blade scale. Larger but is a very accurate all round scale . Its a square in size to a wallet
866832
Mine came in a grey hard case as pictured, adjusting screwdriver, pipette, small wipe cloth and manual. It is dual scale. I do not see anything on the device to indicate manufacturer.
1107456
I have only just bought my scales Esther so cannot help but I suggest you write to the company you bought it from for their advice! That is what I would do:)
866833
yes it comes in a hard case, it is a dual scale and doesn't say who makes it. (RSG-32ATC in says in both the case and refractometer). When alcohol (ethanol) is present in the solution, your readings will be off.
558204
You have to put the scale on a flat surface. If you put it on carpet it will give a ERR message.
647499
most likely it is a locked system problem. you might need to get a replacement. I have had two different scales. one works great the other I sent back. If the previous suggestions of removing, waiting a few minutes and then reinstalling the battery might work. if not replace.
782694
My suggestion is that this tool is firmly secured to the back of the packaging and with a box cutter or screwdriver it will probably come out with a little extra pressure. It is a wonderful tool so it is worth a little extra pressure to get it out.
760277
I use a piece of plastic on the scale and then put the food on the plastic. I never place food directly on the scale. There is a tare weight that you use when you turn it on with the plastic in place. You still get an accurate reading. I just use a damp cloth to wipe it off. I never put food directly on it.
1759499
make sure you have removed all the packaging, there maybe plastic wrap inside the unit that needs removed
2048286
Make sure u put the scale on a hard flat surface, not carpeted. If that doesnt help replace the battery, if that doesnt help return the scales (or exchange). I have the same one in my office and it works great!
416239
There is a key in the box it is black plastic with 2 tabs on it put it into the holes on the back of the unit and turn till it opens. You may need to pry it with your fingernail.
1593031
I keep pressing the button underneath, and I have no idea why one method of measuring weight comes up and not another. However, I can use any of them easily, so it's not a problem to me. I suggest you contact the company and perhaps the mystery of why you can only get that onewill be solved. Aside from the fact that I don't control the weight indicator, I love this scale. I can easily pack it in and I weigh my food on the plate I'm going to use eating. It's really ingenious. I enjoy it.