new bike arrived with center hinge stuck - not moving up/down nor turning. where is serial number on these for warranty?
1293671
Also you will need a gel seat. I paid 75 for a great seat and I got saddle bags.
1293672
Exactly same thing happened here when I bought the bike, the center hinge was damaged bent during shipping, that is why. need to exchange a new one.
1293673
The centet hinge is a little tricky. Are you sure you can't pull it up. I have to pull mine up before I can swivel it to the side. I find it easiest to do while stratling the bike!
1671412
Also on the paperwork I got with the bike, there was not a guarantee or address if there were problems . So can't contact anybody.
1417995
Hello, I had no problem with mine, I think yours has some kinda electric problem, did u get extended warranty? If not call Schwinn I am sure they can help you what to do.
1189648
My back wheel broke also. I have a feeling they are just really low quality. I contacted Amazon, they told me to contact the manufacturer. I tried that, but their website is broken. So, I contacted Amazon again and they sent me a whole new bike and a return sticker for the old one. This was even though it was past the time for returns. I would recommend contacting Amazon. They seem to be really good about this sort of thing.
1717668
I am sorry but I don't know. I had it shopped directly to my bike mechanic. I haven't had any problems with it. Bike starts right up.
1079846
I have the same problem. I couldn't fix the safety hinge . If anyone can help will be highly appreciateThanks
1446241
Just finished putting the bike together and am having the same problem. The seat is ridiculously loose, it rotates around and flexes up and down as I'm riding. It almost seems like it's intentionally built this way. Have either of you been able to fix this problem since you posted? Or are you just dealing with it? Thanks
2188600
There may be, however I have read on a couple mtb blogs that if you buy from ebay or any other source other than a bike shop, there is not warranty. Many times, items bought through Amazon, originate from a bike shop. Never hurts to call Sram and tell them your issue and see if what they can do to help.
567026
Sorry, we had no trouble at all with this bike, either upon shipment, during assembly or during usage. I suggest you take it to a good bike repair shop in your area and ask the question. Good luck!
1549452
Only option I aware of is to contact Suntour directly. You will not find parts online that I have ever seen. Your local bike shop maybe able to get parts from Suntour as well.
1754690
I've had the bike about 18 months. Shortly after I received it, a clunk developed. I called Schwinn. They sent a repairman and he replaced the flywheel bearings. It is a task. I doubt he could have done it with out my help and some special gear loosening oil (Kroil) which I had and he used at my suggestion. It was repaired under warranty at no charge. It has worked perfectly since. Hope this helps.
185912
The local bike store should have them, but if you just got it, I would contact the manufacturer
1371338
Sorry to hear about your experience. Fortunately the bike i purchased for my son works well even though he does not use it. The only thing i can think of is to have a mechanic or tech guy look at it. They may be able to tell you which part is defective and then you may be able to order a new part and have them install. Sorry
1584461
This is hysterical. After I answered this question I went into "contact us" at ProForm to ask about the part for our bike but the contact us is down for maintenance. Guess what the sales is open for business as usual. Wayne
292889
I am sorry. I can not help you. As soon as the bike arrived, I returned it because it was the wrong bike.
1190704
My bike is doing the same thing. I even followed the steps in the troubleshooting guide to try to fix the problem. I suppose the next step is to contact the manufacturer.
359824
Well the bike comes in "fixed" mode when shipped. Flip the rear wheel to other side in order to use the "freewheel" side of the hub