We just got the battery but we are having an issue with charging it while plugged in. Any suggestions on how we can get it to charge?
1314691
The simple act of installing the battery in your laptop and plugging your laptop into your wall outlet should charge the battery. sounds like yours is defective.
1955399
Make sure it is seated properly and the power cord is in a functioning outlet. Mine charged immediately and works fine. If that doesn't help, I would return it and request another.
1074684
I had issues with my battery because I kept it charged when not in use. I found out you should NOT keep it charged; rather keep it in the vac until it dies and then recharge, this will extend the life of the battery. I bought a new battery and that solved my problem. Good luck.
1109931
Just started to have a problem with charging at four in the morning of course. Tried taking out and putting the battery in, nothing. Got it to work as long as it's plugged in but disconnect it and it died. Just tried the suggestion from Mommy Jane and that little red light kicked on. So grateful. I know we need to get a new battery. Just doesn't hold a charge like it use too. We have had ours for over a year and a half and we like it very much. A few gliches but no real problems.
657314
My original battery started doing this same thing occasionally when it started going bad. If your remove and put back the battery while the computer is still plugged in, then it should start charging. I watch for the charge light on the front to come on. Might take 2 or 3 tries. Hope it helps.
1887920
Can not really answer you on that ine. I would probably either try another charging unit to see if that was the problem or else send it back, I did find that the batter life is not what I had hoped it would be as it seemed to last about 3 hours but not much longer. That was/is my one disappointment with the unit...Barbara
986039
Have you completely charged the battery? Maybe after charging, try to shut down and recheck battery status. I did not have any issues with mine, I just popped mine in and it worked great. It said they had a great support system, I would give Anker a call. Good Luck!
1232746
I have had no problem with mine charging. Perhaps you have a defective unit. Mine is now around three months old. Good luck, Earl
1764520
When you receive the new battery ,it needs to charge all the way up before use. it comes partically charged.Hope this will help you
99616
I have the exact same problem. I contacted the vendor about it but I have not recieved a reply. When the battery is 100% full it runs fine but when charging, it's almost unusable.
991765
Try letting it charge for a bit first. It operates off an internal battery as far as I can tell, and the power charges it.
301226
I have had several issues with charging to date (1 year now). Most common is to start decreasing the battery level while plugged instead of increasing. In this case I wait until the battery goes to zero and then start charging. Another problem is that sometimes it just doesn't charge. In this case I press the charger more strongly and it works. In other words, I have been able to live with them, but these problems really upset me. I have also updated the firmware but then the battery started to decrease really fast while in use and I restored the original factory setup.
801187
I had the same problem, and returned mine. It started off barely charging and then would not even power on anymore. There is obviously a defect.
1390090
Hi: I had that same question. So I just bought the battery thinking that would solve the problem. But it didn't. So I ended up buying the charger and that just prolonged things.MY advice, purchase BOTH at the same time and be done with it.JOHN
295771
One or two things could be the problem ,, first make sure all the plugs are plugged in, then it could be the charger its self or it could be the battery I would lean towards the charger.
879179
Send it back if batteries are good. Check batteries for charge and in correctly first. Sounds silly but can happen.
1276297
You may need a new charger. have them check it in the store. We got a dud one time.