We have this and love it but on a windy day the umbrella pretty much fell apart. Does anyone know where or how to get a replacement umbrella?
1320385
http://search.step2.com/search?w=umbrella&asug;=Choose the 40 inch Maroon Stripe UmbrellaIt's cheaper to order directly from their website rather than as a replacement part (I believe it's $18 vs. $14 total). Unfortunately the color isn't exact but still attractive and does the job.
1320386
We haven't encounter this, but I think the company STEP2 could answer that question for you.
1320387
I don't know where to get one. Ours is second hand & didn't have one. I will warn my son about the wind. They live on top of a mountain!!
1320388
http://search.step2.com/search?w=umbrella&asug= Choose the 40 inch Maroon Stripe Umbrella It's cheaper to order directly from their website rather than as a replacement part (I believe it's $18 vs. $14 total). Unfortunately the color isn't exact but still attractive and does the job.
1689790
Don't have any direct knowledge about warranties. I read in reviews before buying ours that it could be returned/replaced, but we received our umbrella in excellent condition, and have not had any problems with it. We roll it down in high wind or bad weather situations to protect it from damage.
1760783
Ours was totally damaged on the first use and i inquired via Amazon on what could be done. They forwarded my request to WPIC Store-Amazon Marketplace and they offered place an order for replacement parts. We just ordered a new tent instead.
619791
The umbrella is not worth the money. I made repairs to the ends as it started to fall apart. Last weekend the stem holding the arms also broke. I tried to return it. Because it was third party Amazon coul not help me. So I got screwed, you shouldn,t.
857139
I apologize for the late response. I really like the holder and most foam handled umbrellas will work with this holder. My only concerned was the wind. While on a windy afternoon I found the holder to be rather clumsy.
327256
If you contact Colemon, they will the warranty does not cover wind or rain damage. If you just bought it, Amazon may replace it.
2008171
I think Godinger.com is the manufacturer and/or main distributor of the caddy. I would contact them to see if you can get a replacement. When I got my first caddy from Southern Living one of the glass holders was defective and they replaced it. I have two of the caddies and just love them. Good luck.
916798
Go to the manufacturer's web site. There is a customer service number listed there. I called them after first emailing them about a tent pole that broke during the first time the tent was used. I have never received a response to that email. However, upon calling them, I was rewarded with friendly and efficient customer service. The replacement tent poles are on backorder and I am to receive one asap.
456009
Hi, I haven't had this happen to me. I would contact the manufacturer to see if I could purchase a replacement shade. go online and see if you can't google the manufacturer name, hopefully they have a website. This is all I know to do. Good luck
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
2083514
If not available at Amazon, I would contract Hamilton Beach and see if any replacement parts are available for this unit. Hope this helps to answer your question.
2143853
Go to Garden Winds. www.gardenwinds.com They have replacement canopies in every shape and size
925731
If you can find one. The only place we found was very expensive. We felt that the company we bought it from should have offered to replace it cause we had not had it long or used it much. Good luck.
895290
I leave mine up with the canopy off- just the poles- through the winter and if winds are strong. We tape the connections with electical tape- it stretches and comes off easily. We also have it tied down to our deck. I'm in Norfolk, VA. If a hurricane or Nor'easter threatened I'd take the whole thing down. It's pretty big so it catches a lot of wind. I would say just use common sense. Replacement parts are available. We had some poles bend in a strong windstorm and just bought PVC pipe to put over the poles. It slipped on tightly ,was secure, and not too heavy.
2028837
I didn't get a stand with my umbrella. I bought the umbrella online (like it BTW), but bought my stand at Lowes.
1375583
this is the URL for it on amazon http://www.amazon.com/gp/product/B004E4CUBK/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 . it's a nice canopy just make sure you lower it on windy days because they don't sell replacement parts.
1378480
I have just read the answers to the fact the cat door does not close and blows open in the wind. How do I get it replaced? I am very pleased with it other than this problem