just got one and having trouble printing it keeps telling me replace cartlidge.. what am i doing wrong.. i try fixing and still tells me?
1297305
We had the same problem with the first one we bought and had to return it to the store. Ordered another one (exact same model) and it has worked beautifully. Have you tried actually replacing the cartridge? aIt could be that you have a faulty cartridge rather than a bad printer.
1297306
I had that problem once and I took the cartridge out and reinserted it and it worked fine. Other than not the only thing I can think of is to replace the cartridge with a new one.
1297307
You may have to remove the cartridge ant take off any protective film etc. There is an instruction manual. However, you may also have got a used cartridge from your seller. You may want to search online for the product support telephone number and they may better assist you.
1297308
I returned mine after using the trial cartridge. The quality was poor and I though that it might just be the cartridge. After I installed a new cartridge, the print quality was just as bad. Buy a Canon Selphy!
1158401
Try the old toner and drum. Do they work? Make sure you have pulled the strip that released the toner into the unit, some do not have that requirement. If none of that helped, maybe the laser failed or other electronics. Could even be a software or driver issue, can you print a test page?
1384982
I had a similar problem, and discovered a tiny piece of paper blocking the paper entry slot. I was able to remove it by passing through the paper entry site a very thin piece of plastic sheeting back and forth through every area of the entry slot to push out, what I then discovered was the tiny piece of paper that was 'jamming' the 'roller from revolving and grabbing a sheet to print. It corrected the problem and my printing began again.
555922
I am not an expert but I had a bad paper jam and I ended up almost taking the whole printer apart. I figured if I broke it and had to get a new one it would be cheaper than calling a computer tech over to fix it. Not sure if the help job aid will help - if you can access it it should give you instructions on how to get the paper out. Good luck.
1811915
Insert each cartridge slanted towards the front and press there before rocking it down pressing in the back. I used to have the same problem. It doesn't seem to matter what order you put them in, ex. you can replace any of them without removing any.
1795844
You can try taking the print head out and cleaning it, but I have not had good luck with it fixing it. Sometimes it helps and then the next time I use it, it won't print black again. Basically, these are useless printers. The print head is about $50 to buy a new one and they don't last very long. I'm limping along with this and then I will buy a different brand. Sorry. Maybe cleaning it will get you a little more use.
2210090
Maybe you need to do an alignment. OR When you go to printing preferences, click on Maintenance and there are options. Maybe you can find the option that will help.
1073797
You remove cartridges and pop the head out. Pop the new one back in. Changing is easy; getting the printer to recognize it was the difficult part. Then after it finally recognized the print head I had trouble getting it to recognize the cartridges.carteidges were HP and brand new. I received an instruction sheet and even more details are on the HP website.
1739409
Thanks for getting back to me. My problem is that the small one is the one that is getting empty, and the big one is still as full as when I first bought the printer. I print mostly documents, but don't know how to force the printer to use the big black cartridge. I am thinking of trying selecting "grayscale" more often, to see if that starts drawing down on the big cartridge. I have previously just selected color printing, even if doing only black and white documents.Again, thanks for answering my cry in the wilderness.Cheers!
205832
I'm not sure a new print head would definitely fix your problem, but I had a strange error message a couple of years ago, decided to buy a new print head and my printer has worked perfectly ever since.
17960
Mine kept printing for awhile after I got the "replace ink" message. Also, it is my understanding that the ink cartridges that come with the printer are generally sample cartidges and do not contain as much ink as the full, replacement cartridges. While that seems kind of crummy, I think most companies that supply cartridges with the newprinter are doing that. When I was shopping for this printer, I was suprised to find that many companies have stopped including any ink with their new printers!!
1758424
it might be that the print head itself has stopped working. this seems to be a common complaint with this model. I bought a replacement on line and that sorted the problem for a while.
1815881
Plug the old one back in and see if everything works like it's supposed to. That will tell you if it's a problem with the cartridge. Next step would be to try the other, new cartridge you got and see if it causes the paper jam alert. The other resource to utilize is the printer manufacturer. Ask a tech rep.
1842298
I had to upgrade to the next closest model when my old printer died, but this one is very similar. If you lift the lid, there should be a black handle on the large plastic piece that hold down the paper near the back. lift that, and release the paper that is jammed. Then make sure to clearly press the black piece in place again, and it should work fine. Your manual should clear up any questions as well. Good luck!!
1183798
My issue wasn't with the printhead - although I found out that my problem with installing the ink cartridges was resolved when I reinstalled the print head. Apparently I had not pressed hard enough on it so it was not level and precluded the cartridges from installing properly.That said, I have no idea about your issue and would suggest you start a new discussion so that your specific problem gets attention. I think it will be lost in my ink cartridge question and you're more likely to get some advice from a separate discussion. GOOD LUCK! Nan
1335427
Same thing happened to us, and we had to replace the printer. We changed the ink out for first party manufactured cartridges, and it still didn't work. We were lucky they covered it under warranty, but it still doesn't make sense as to why it happened. Good luck.
819426
I am sorry you are having this problem. They are very handy little machines; the one I had before this one lasted almost 15 years. It sounds to me as though your machine is broken. As long as you are pressing the button marked Print, you seem to be doing everything correctly. You need to return the machine. Sorry I could not be more helpful.