Anyone have contact info for ordering parts as it broke in 2 weeks and need the gear that operates it.
1317203
What a great idea they had with this toy..they just made it as cheaply as possible, and it shows. My first one broke in two days so they sent me two new ones at no charge (buycatsmeow.com). The second one broke in a week. The third one has been semi-functioning for a week and a half, but is showing signs of 'giving up'. I'm a retired handyman so I take everything apart when it stops working...just to see what's in it. This thing has some soft nylon gears on a typical 4.5 volt electric motor. The case and mounting screws for the motor are not precise and allow the gears to 'wander' when the cat jumps on the 'tail' and holds it in one position for a few seconds...causing the gears to shear off or become out of alignment. It is just poorly built. If it was built to last (meaning stronger motor mount features, a PC board that could withstand a load for a longer period of time, and more durable components in the drive belt system) it would be a great product...but that would mean it would cost maybe twice as much. No, I'm pretty sure that Cats Meow will be forgotten in a year or so, and some manufacturer will come up with an improved, and more expensive version, that will work wonderfully. I made a living by fixing things and learned one lesson...You just can't fix JUNK. This thing is junk...don't waste your time finding repair parts that will simply fail again. Wait for the improved product, or invent it yourself.
1317204
I have the very same problem. i thought it was because the batteries were going.... my cat ripped the nylon to shreds within one week and the gears are not working at all. My cat is very upset, as she would play with it constantly. I wish I could get a replacement from the manufacturer..... but I threw the box away.
1317205
How did you get a new one? did you write or call to them? Mine is broken and the cats just loved it but I can't find my receipt from Target.
933528
Brice, Thanks for the update on your review. We are very glad to have made the best out of a disappointing situation. We notice that the question you asked here was posted before you received the service parts on Monday. We hope that the replacement parts resolved this issue. If not, our customer service team is standing by. Phone: 800-345-6007 Email: info@getearthquake.com Thank You Ardisam Customer Service
744510
I haven't seen any replacement parts on their website, http://stonemansports.com but you can contact them directly to find out how to get what you need.
1387322
Have you called the companiy? I ordered a replacement part and it came in a few days
666615
I am sorry to say that the same thing happened to me and I could find no info on replacement parts. I ended up junking the machine which was a shame as I really liked it. Sorry I can't be od help.
640836
As far as I know the only place is the company (danby.com or whatever their website is). The local dealer ordered the machine from the company for me, and they did not stock any parts.
1762320
Don't buy. was work only for two weeks then brake down. I suggesting to buy Viair - they have a lot of models. I have system in my WV for air horn and air gun for tires - work already over year.
1636550
I have checked with "Ask" and Googled it but the only thing I could find was that it could be ordered from Amazon and it takes 4 weeks to receive it. Fortunately, I have not broken mine as yet. Good luck.
92942
"Replacement parts, if available, may be ordered directly from Focus Electrics, LLC several ways. Order online at www.focuselectrics.com , email service@focuselectrics.com , over the phone by calling (866)290-1851, or by writing to: Focus Electrics, LLC Attn: Customer Service P. O. Box 2780 West Bend, WI 53095" This was information I received from someone else, so I have not ever contacted them, but it would be worth a try
1829883
I tried to contact them to order a replacement handle and never heard a peep. If you find a place to order parts from please let me know.
616118
There was a piece parts list that came in the box. I think there was contact info for ordering as well.
1608058
Sounds like the gear is stripped. It is covered under warranty so contact Amazon is less than 30 days and they will help you get or new one. If more than 30 days submit a ticket to www.omixsupport.com with proof of purchase and we will help get you a replacement. Thank you!
1172714
Progressive International has replacement parts. I contacted them at information@progressiveintl.com and they were very helpful.
1922730
Hi Nicole... You may want to check at www.selectbrands.com/store/FAQ.html. They have some good info on ordering replacement parts. Hope this helps!
212631
Yes, most of the parts that traditionally need replacing, we keep in stock. For specifics, you may have to call us at 860-289-6861.
692095
http://www.outdoortechnology.com/Shop/Replacement-Parts/Outdoor Tech's website has replacement parts available at the link above.
1019947
I have no experience with purchasing a replacement but I read on their instruction manual it said you can order the replacement parts, the rubber things, from them. It's available