Pedal Problems My son just got Smart Cycle for Christmas and the left pedal broke that same day! When assembling it, I paid close attention to the directions to turn it counter-clockwise when putting it on and did so. When the bolt came off initially, I noticed that it didn't go all the way on and no matter what I did, it wouldn't tighten.Any ideas? My son's begging to play it...Thanks! Pedal Problems My son just got Smart Cycle for Christmas and the left pedal broke that same day! When assembling it, I paid close attention to the directions to turn it... » Read More Pedal Problems My son just got Smart Cycle for Christmas and the left pedal broke that same day! When assembling it, I paid close attention to the directions to turn it counter-clockwise when putting it on and did so. When the bolt came off initially, I noticed that it didn't go all the way on and no matter what I did, it wouldn't tighten.Any ideas? My son's begging to play it...Thanks! « Show Less
1298331
I just called Fisher-Price because the pedal on my son's smartcycle has never stayed on. They were EXTREMELY helpful and are sending me a whole new smartcycle and I have to do is mail them the green cords to prove I actually have the item. This makes me MUCH more likely to buy Fisher-Price products in the future!!!
1298332
And little kids pedal backwards, too. Fisher Price, we would think you'd know a thing or two about little kids. It's within the developmental norms of the recommended ages to pedal backwards, either as an experiment or because they're figuring it out. It amazes me when the problem is so rampant and the manufacturer takes NO responsibility for its default in the design of the Smart Cycle.
1298333
My experience with Fisher Price was very professional. Even with the cycle being out of it's warranty period, they are sending me a new smartcycle to replace this defective one. Like Kelly's comment, I have to mail them the green cords and I'll get a new cycle within 6 weeks. Thanks to all who made a post about the pedal issue, I'm certain it's because of the previous posts that my complaint was handled so well by the company.
1298334
The same thing happened to us! Fisher-Price is sending us a new pedal, however, I'm not hopeful this will solve the problem. My husband is a quality engineer and after a careful examination it appears to be a design flaw that allows the threads to strip very easily. We are also on the list to receive a new one when they arrive at our local Wal-Mart..in March! We're hoping the newly manufactured Smart Cycles have been corrected. Good luck!
1298335
Hi Kelly - can you tell me when you originally purchased your smart cycle? I purchased on too and have had the same problems, but they will not send me a new bike. Thanks, Dave
1195376
I also had the same problem! I called support line and they said it was likely a broken motor. So they sent us a new motor and (after 3 weeks) a repair guy came. He couldn't fix the bike (because a pedal arm was stuck so he couldn't remove the casing). Called them last week to tell them repair guy could not fix the bike (he also called them). They told us they need to have a meeting to see how to next proceed. That was 7 working days ago. Still no word from them. Not impressed. Let me know how it goes for you guys!!
1984688
Hello. I did send the bike back. Amazon's service was great, once again. The left hand was tearing in two places. The chain drive is very loud. There is no way to fix that. New road bikes don't have that noise. This one gear spinner should not be so loud. I liked the elbow pads, however that is a where the hands go. One of the pedals came off and was stripped. It would not go back on. I know I put it on correctly. For a new product this should not have so many problems. Spend a little more and get a quality product. I got what I paid for.
2084621
I'm glad you asked. Nothing led me to believe it had both options but because you asked, I just went downstairs to check... and... it does. It braked when I put the pedal in reverse.
791571
Sorry, it's been too long since I assembled it to remember. I do, however, remember assembling the bike twice and thinking, how would someone who is not extrememly careful ever assemble this bike without breaking something? I would take S. White advice and check out the YouTube.
1195380
I am having this same issue. I just put the bike together (I believe correctly), but when I try to cycle the pedals they have so much resistance I cannot move them. Did you ever figure out how to fix this?
2270205
I last used mine in October 2014, and I didn't have any problem with either pedal. I kept mine in the plastic bag it came in to keep it clean and avoid crumbs and such getting into any crevices. Could that possibly be the problem? Sorry I'm not more help.
345472
Hi Jaime, I had a lot of trouble with the bike and the manufacturer at first with defective parts. My bike shop said the quality of the bikes parts are not that great. When the manufacturer finally sent me new parts with my bike shop replaced the parts and it has been fin since. My wife and I enjoy the bike how long it will last I'm not sure. I have had it about a year now.
1490562
Kim, Joshua has the best advice and have your son or you follow his instructions. If all fails contact Amazon and let them know the problem and you can get an replacement right away!
1471903
They pedal back like a coaster break, very easily actually. Keep that in mind however when you are pushing them with the handle, we've had a couple gut checks because of the break!I also saw your comment about not getting a response from the manufacturer, we were having an issue with the pedals engaging and they responded within 24 hours. It's a great bike, well worth the investment.
16380
Sorry to hear that. However, I'm not the seller. I bought the same bike and its in great condition. No problems with the pedals.
1794422
I have and it's bugging me. Took the thing apart to check the cables, etc. Everything seems fine. I've been trying to find out about the magnet that belongs on the flywheel. I can't find any? Wondering if it dislodged when it was moved and now the sensor does not register that the wheel is in motion so the bike computer idles out?
161451
go with a different company, my tires have each blown out, the pedals stripped the cheap threads on the cranks. and honestly I'm affraid the entire frame might just explode. The cranks aren't under warranty either by the way.
1806786
I've got the same problem with our smart cycle (no steering). I've taken apart the steering column only to find the small metal plate is actually missing from my device. I purchased it at a garage sale so fisher-price is no help. If anyone could give me the dimensions of this metal plate HxLxW I can probably find something to work for it.
1417995
Hello, I had no problem with mine, I think yours has some kinda electric problem, did u get extended warranty? If not call Schwinn I am sure they can help you what to do.
1616887
Sorry, I wish I could help, but our cycle worked for two days and nothing seems to repair it. The worse purchase I have ever made.
1070116
My son ended up taking the bike to a bike shop and paid about $75 to have them assemble it. Also, one of the tires was defective and had to be replaced. The brakes squeal a bit.... But the bike shop lubricated everything that needed it and got it in ship shape condition. I contacted the seller, through Amazon and they did refund the extra expense....but I don't think I would count on that. It took a bit of haggling.