hello, the product comes without original box....and you don´t say in your publication that it comes unboxed....please how can i do to give the product to the client without the original box???....pelase i need that you refund my money asap!!! hello, the product comes without original box....and you don´t say in your publication that it comes unboxed....please how can i do to give the product to the client without the original... » Read More hello, the product comes without original box....and you don´t say in your publication that it comes unboxed....please how can i do to give the product to the client without the original box???....pelase i need that you refund my money asap!!! « Show Less
1289720
Laura E. The product is not always boxed, I have been using it now for a few years and if I can get it without a box, I will surely jump on it, if the tube looks like it was not tampered with then if the client really wants this product it should not matter. I love this product myself.
2077438
I m Sorry Bradley Kunkle, I already got the tool box you mailed. the problem was due to the company's shipments are wrong and give me a toolbox of another client, but after a few weeks noticed and called me and gave me the correct box.I am sorry to bother you but the error was not his.attentivelyDuarte Goncalves
1244227
Trevor,I bought the same item.It is brand new, and it is in the original box.And it is great!Enjoy!
526362
No. We can not open the original box, other it become a open box item. You need to do it by yourself.
1196943
I think Amazon has confused me with the person who sold a product on their site. I have never sold anything on any site. I have purchased a brand new computer through Amazon and encountered my own issues with its arrival and a lot of other issues. I truly wish that Amazon would get their facts and records straight. If I ever get another false email representing or stating that I sold a product on their site I WILL SUE THEM. This is ridiculous!!! Please check with Amazon again and let them know that this DEBORAH never sold anything on their website. I hope you find the answers that you need regarding the product that you purchased (as it was not from me) I think Amazon has confused me with the person who sold a product on their site. I have never sold anything on any site. I have purchased a brand new computer through Amazon and encountered my own issues with its arrival and a lot of other issues. I truly wish that Amazon would get their facts and records straight. If I ever get another false email representing or stating that I sold a product on their site I WILL SUE THEM. This is ridiculous!!! Please check with Amazon again and let them know that this DEBORAH never sold anything on their website. I hope you find the answers that you need... » Read More I think Amazon has confused me with the person who sold a product on their site. I have never sold anything on any site. I have purchased a brand new computer through Amazon and encountered my own issues with its arrival and a lot of other issues. I truly wish that Amazon would get their facts and records straight. If I ever get another false email representing or stating that I sold a product on their site I WILL SUE THEM. This is ridiculous!!! Please check with Amazon again and let them know that this DEBORAH never sold anything on their website. I hope you find the answers that you need regarding the product that you purchased (as it was not from me) « Show Less
373605
Yea, I'm a little pissed. There was no link to the listing, so I couldn't add it to my cart. I sat here with my finger over the button waiting until 5, and the page refreshed and it told me all were taken!!!!Edit: This is not an answer... just a gripe. I didn't realize it was an "answer" box and not a "comment" box.
1653718
good morning my friend, well i'm having problem because they sold me an item and it came damage. i'm waiting for a new one but it hasn't arrived here yet. i have almost 2 months waiting.
1976208
I also have a question. Why did you not contact the seller about this, or Amazon, or both?are you experienced ordering online? That is how problems are solved, by contacting the seller or the sales site customer service people,as reviewers like me do not work in the order department, so to speak. Also, Frieling might want to know about this mix up...contact then online at FrielingUSA dot com.
582357
Well mine did... I'm assuming anyone selling it "new" would hafta have the original box otherwise it'd be in the "used" category. If in doubt, ask the seller.
65954
It sounds like you got a box that was miscounted. I'd follow up with the company. Good luck!
1941757
These are Drop Shipped as are most of our products, direct from the Distributor. I was waiting for some answers from them on other issues today but they never did get back to me. So did it come in just a plain corrugated box or in some other manufacturers packaging? I can't imagine, as large and respected as this distributor is that they would ship anything but the genuine article. Maybe it had something to do with the shipping container and the fit. If you just received it and think that it is not genuine or you may want it replaced, do not use it for now if you have any reason to think it might be returned. I won't be able to reach them now until Monday and if need be I can have them call you to explain. I really don't think there are any knock offs or other brands of that product but we can ask them. Are there any other product numbers, embossed markings that may indicate the brand? There is an SKU for it but I don't know if it is embedded in the material or not. Let me know if you want me to continue to verify this and I will get with them and then back to you or have them contact you. Thanks, Bob Sex-Trix
429386
If the seller was Amazon I don't believe you would receive a bootleg product. My purchase was boxed and the box was sealed with Cellophane. Did you receive yours in a similar fashion, was the box sealed in plastic? If not you may want to check the return policy. Good luck
406705
I bought this product but don't sell it. Not sure why this question was sent to me??
201061
Ask the vendor you purchased it from. You wrote the question to everyone who previously purchased this item.
1327569
This product is fulfilled by Amazon. This means that your order ships from Amazon's warehouse instead of from us. Therefore as the seller we are not in charge of the shipping method, nor are we informed of any problem during shipping. You may request a refund if you still have not received it by this weekend.
1763462
It depends on the seller you choose to purchase it from. If purchased from Amazon, you will get a brand new item in the original retail box. As far as purchasing it from 3rd party vendors, who knows. As you see by some of the previous answers, some have received their tool without the box. It would help if they also listed the seller they chose to purchase it from. Good luck with your purchase, and please leave a review once you've spent some good time using the tool.
793151
I spoke with a "Prashanth T." via online Chat at Amazon.com and he said the following just now "If you're not satisfied with the item, you're eligible for a full refund upon returning the item within 30 days of receiving it. If the item is not upto your expectations, please let us know so that we'll provide you a prepaid return label to return the item back to us." and "If the item is not able to be returned by the usual UPS drop off, please let us know so that we will be able to help you return the item in one or the other way. We have a special team to handle the shipping Large items and items that require special handling. They'll be able to help you in returning the item." (I had the chat log e-mailed just to be safe)