I've had this laptop since November.For the past 4 hours the screen has gone blank, is backlit but the cursor is moving:anyone else had this problem?
1297348
If you have windows 8.1, I have noticed that when I use the internet, the screen can go black but the icons can be hidden. If you move the arrow to the bottom, top or right or left side, it can show hidden icons to exit or open screen. Not sure if that is the case here. I would recommend calling toshiba. They can trouble shoot. If that doesn't solve it, than you have a year warranty to replace. Hope it works out for you.
1297349
Standard basic approach... First, restart computer (generally solves about 80% of computer issues) and then if that does not work, shut the computer down, remove power if attached to external power, and then remove the battery. Let the computer sit for a few minutes, approximately five, then reassemble, and restart (may solve another 5% of issues). After that, if the problem persists, update display drivers. If you need to go further, you could check Toshiba customer support and Microsoft "Mr. Fix It". Outside help is next. Bob
1297350
I have not encountered this problem. My Toshiba Satellite continues to work properly.
1649767
No, me personally I've owned this laptop for about a year now, and haven't had any problems. If you do, you can send it back to Asus and they have amazing customer service imo.
2230770
Hey,I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies. Hey,I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return... » Read More Hey,I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies. « Show Less
1707392
Recieved mine today in the Mail from Amazon, my u31jg-xa1 is already doing this to me. I really want them to work! :[ please, i want to enjoy this beautiful laptop in it's entirety.
1165604
With only the info you provided, I believe the battery in the laptop dead, very dead. An external power source cannot fix that!
541769
I can't tell u why this is happening. I am having an issue with mines as well. The touchscreen on the corners no longer function.I have considered taking it to a Best Buy for inspection. Not happy with this purchase. I no longer use it.
2214556
Sorry to hear you are having this issue. So the display is not working at all? No blue light? If so, there is definitely something wrong. I will send you a message to discuss replacement.
594588
Have not had that problem at all. Laptop is working great. Sorry about your troubles.
1881685
Not sure about this issue. I have the laptop and have used approx. 2 hrs per day for 4-5 months without having a single instance of a trackpad problem. Computer has worked very well for me. Only issue has been resuming a large number of windows after long duration of rest.Sorry if this does not directly answer your question.
766497
I have a similar issue. Although it worked fine on Christmas day, batteries lasted for 4 hours only. Put a second set in later the same day. Screen has been flickering ever since. Yesterday, tried to turn it on and blank screen. It is still working as you can tap the screen and it moves on, however, nothing can be seen. After and 10 minutes, it seems to come on but it seems like there is a loose connection in the display. And when connecting via the USB connection, it is not recognising the unit. My problem is that I purchased the unit in US while on a business trip, but live in Ireland! I am going to contact Vtech in the UK to see if they can help. I have a similar issue. Although it worked fine on Christmas day, batteries lasted for 4 hours only. Put a second set in later the same day. Screen has been flickering ever since. Yesterday, tried to turn it on and blank screen. It is still working as you can tap the screen and it moves on, however, nothing can be seen. After and 10 minutes, it seems to come on but it seems like there is a loose connection in the display. And when connecting via the USB connection, it is not recognising the unit. My problem is that I purchased the unit in US while on a business trip, but live in Ireland! I... » Read More I have a similar issue. Although it worked fine on Christmas day, batteries lasted for 4 hours only. Put a second set in later the same day. Screen has been flickering ever since. Yesterday, tried to turn it on and blank screen. It is still working as you can tap the screen and it moves on, however, nothing can be seen. After and 10 minutes, it seems to come on but it seems like there is a loose connection in the display. And when connecting via the USB connection, it is not recognising the unit. My problem is that I purchased the unit in US while on a business trip, but live in Ireland! I am going to contact Vtech in the UK to see if they can help. « Show Less
1546639
I had mine for about a year before it stopped working. It would seem in some cases a reinstall of drivers helps a lot. What you need to do is verify you didn't get a doa and if so get the rma started asap. My symptoms were, upon boot or plug in, lights would work momentarily then all feedback would stop, lights would go out, and Windows reports an unrecognized device. Some more testing might have been prudent on my part but I was to frustrated to give it the time. Also, no experience with the keyboard.
1472468
Dead battery? Get a jump! haha Seriously now.Are you sure its the battery? Does it work when its plugged in? As soon as you unplug,does it stop working? If that's the case,I'd take it in to a computer shop to get looked at.Is it still under warranty,& if that's the case,send it in.I haven't looked at my own manual,but can you change the battery yourself? I'd see if I could do it first myself,instead of paying omeone for something you might be able to do yourself.
2134275
We have the same problem with our TV. The screen is normally very dim, then gets very bight. We've never had the screen go black. We have also noticed the same phenomenon that J. Wu mentioned about the lamp.Have either of you solved this problem? Were you able to exchange it?
1577828
Alberto, There can be several Issues causing the Mac Backlight not work. I would check with the Seller that you bought the Laptop from. He does not offer a Repair or Replacement, I would recommend Returning the Mac since it is not working properly. You have a right as a Buyer to Return the Defective Merchandise. If you have any questions, Feel Free to Ask.
363635
not at all. i have the same laptop and its been very good. had it for 6 months..may want to check settings.
246073
Send the product into Asus and they will repair it. I sent mine in, and they also found a few dead pixels and a broken card reader, so they repaired everything without asking. When returned it worked perfect!
363636
I haven't had a bit of a problem with my computer, The best one I have ever had. Send it to the Mfg and see if they can fix it.I'm sure Amazon can help you with that. Might be a bad bunch.