The top latch seems flimsy on mine. Should I return it for another or will the replacement be the same? Haven't fully taken out of box to investigate?
1316840
As someone who owns this toy, none of the latches are so hard a toddler can't work...but if it doesn't secure at all, send it back for another. It's a well-made toy that withstands the tough play of a 3 or 4-year-old. Enjoy! I love all the gups!Kelly
1316841
My latch was fine. So, it not all of them that are flimsy. You should take it out of the box and check it out. I don't feel like it's worth the money. I bought it and kept it because my 3 year old grandson had looked forward to it for so long!
1316842
The top latch doesn't "Snap" with a tight fit. I would guess that the replacement would be the same. I was a little worried that it would be a breaking point for the toy, but so far SO GOOD! It hasn't seemed to be an issue.
1316843
My son's also had some challenges. It seems to be a design flaw. It clicks in with a bit of force (too difficult for my 4 year old). Still worth it if they love Octonauts!
1316844
Hey Kirk,I just checked my son's and it's pretty much the same, i'm sure it's okay, i think it's flimsy do to the fact of the material its made from, when you snap the 2 together it will be more sturdy, when i first got this for my 4 yr old i thought the same thing you did but over all , it's fine and I'm sure if you got another one it would be the same. Hope this helps!!!
1316845
It comes off easily but pops right back in. I think it's supposed to be like that so the toy can be played with it off as well as on.
1316846
I asked my daughter and she says that the latch seems strong with pretty rough play from her 4 year old so not sure if yours is defective. Those toys are usually very well made so may be worth a return to see. Hope this helps.
1961370
Well, mine doesn't rock, so it likely is a defect. Maybe you should rinse it and then put something heavy on top for a day or two!
898457
I assume it's locked up also? I'd contact the maker. They seem concerned that their product works well. They responded to my review about the poorly designed locking mechanism so they might just send you a replacement. Worth a shot!
885844
Both of mine were weak so I replaced both. Your concern is a good one because they are VERY stiff when first installed. It took both hands to pull the rear "door" down. However, after a few months it becomes easier to pul down. Hope that helps.
137415
It shouldn't fall out if the latches are working properly. It has to be an exact match for the battery it replaced.
421248
Mine too - I've had 2. I thought the first one was defective so I exchanged it for a new one. The second one is the same so it basically junk. I'm looking for a new one. Best, Jenn
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
1037050
Yes mine is flimsy too. It likes to work its way off. Another irritating feature.
1274374
I just tested by trying the door as it sits, then by putting tension against the latch as if a light-moderate spring were attached. I could not tell a difference in the actuation, to my surprise. So, it seems that you are good to go!
1397563
mine latches and stays put just fine, there must be an issue with that one.
146937
I haven't experienced that with my gate. Is the latch on top stuck in the pushed in position?
2157097
Lol, i had the EXACT same problem when i put my first 9 Volt in. I just monkeyed with it now. Basically, make sure you put the top side in first (Push in and up), then swing the bottom half into the latches. It feels a little weird, but it snaps perfectly into place with little to no effort. Give it a try a few times and you'll get it.
540707
My handle was completely broken. If you have to pull the handle a few times prior to opening, is it due to the door being locked? My back latch had to be unlocked several times prior to me finally getting it to open up. Then, shortly after, it stopped working and I had to replace it. Not sure if it's possible to do any kind of tightening on it. For me, this part was a pain to change, and if you're going to open it up and tighten it, might as well change it out. I didn't answer your question, because I don't know the answer, but I hope you can fix it. Good luck.
620747
the button on my lid does not move and there is no noise from the tumbler. I would see if you can exchange.
383176
Buy it, test it immediatley, and if it doesn't work, return it. And when i say test, I mean, PULL with all your might when its latched.
659200
That's a bit odd, we have had no trouble latching the lid. Are you sure you are seating the lid properly; if so, then, as inlikely as it may be, perhaps the lid is misshaped or the latch deffective.
2166364
I like it, thinking about getting another. There is a problem with the latch, but I just added some clamps.