I for got my code and attempted to open the safe with my key and now the dam key will turn but will not allow the safe to unlock. how would I open it?
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
1231235
You can just use your pin code, you don't half to use both. The key is for if the battery runs out then you can still get in. The other key is for the lock box in the safe but I'm sure you knew that already. Hope that helps
173739
Mine went dead just a few days ago, and when I put new batteries in, the safe had kept the same combination I had. Check to make sure they are good batteries, and there in right. If you still want to change the code, there is a button on the inside back of the digital display on the inside of the door. Press to reset and put new ones in. But when the batteries go bad it does keep your code until you get new ones.
416556
Gently pry open the plastic "Stack-On" logo plate to expose the key override. Open the safe and remove the key.Once opened, there's a red button on the right side; press and hold for about 2-3 seconds. The far right AMBER light will stay on. Enter your new combination, at least 3 digits long, then press "#" sign.Wait for it to accept the new code (all lights off).With the safe door still open, try out the new code to confirm it works. If not, check the freshness of the batteries and then try again.Hope this helps!
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!
1560418
I presume when you enter your code, you then pressed the bottom RIGHT "lock" button. If it opens when you enter your code, then you've installed it right, otherwise it wouldn't open. The lock may not work if the batteries are weak. Try replacing the batteries with new ones. Preferably a good battery, like Duracell, not some cheep brand of battery. Also, try putting it on on auto lock and see if it locks that way.
1609123
How can you lock the keys in the safe you need to lock it with the key, and you should have received 2 keys.
1973540
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key!Best of luck!
1209018
the root cause of the problem seems to be you putting your key inside the safe. ever. why would you do that? ever? i assume you have figured a way around getting the door open, but have you solved the "real" problem yet?
1742577
As I remember my locks came set on zero waiting for my combination to be set. If the one that won't open was set to another number and the key pulled then the only way to open it is to try every possible combination. I'm sure Amazon will replace it as defective.
1922234
inside the safe itself, I think right under the door there is a little red button. Click on that button. it will allow you to reset. Then type in the code. Let me know if you have any trouble.
879525
It has two forms of opening it..a digital passcode and the key itself, Is almost a round lug key...to be perfectly honest..I wouldn't buy the safe...was disappointed with the build quality and could easily be breached from the thin metal back..keep shopping around doc
69153
There should be a key that shipped with the box as well that should open it. Additionally I believe it should have shipped with a default code and that should be in the documentation.
803872
I found this online. I hope it helps. Instructions 1. Turn each tumbler on the combination lock --- starting from the left and moving right --- to the prescribed combination for the lock and try opening again. The failure to open the first time around may have been due to turning the wrong combination or a tumbler being slightly out of the true for the lock. 2. Gather all of your registration cards and warranty cards to see that you are entering the correct combination. V-Line requests you write them down upon first programming the combination. 3. Call V-Line at 805-520-4987 or email them at support@vlineind.com and ask for help reprogramming the combination. You need to provide the serial number or registration information to confirm you are the owner of the safe. V-Line may not be able to help if you do not have this information, or if you do not have the programmed combination. 4. Call a locksmith to crack the safe and remove the contents after Steps 1 through 3 have been exhausted. This is the only recourse to remove the valuable handguns from the safe.
2003704
unlocking mine i only press the four key numbers and works well. I only use that button for locking and turning. I guess you touched the button by mistake and it open - that i have not seen. I will try. If it's a new lock it could be a defect. I would try clsoing and opening and repeating what you did to see if you duplicate the failure and if happens again ...return it.
1355436
locate the reset button. inside the safe on the left side ton the top by the locking mechanism. hold the button down for 2 seconds. the light will turn green. release the button and enter your desired code. push the button again and hold for 2 seconds. when the light turns red release the button and reenter your new code. once you enter the code push the button again and hold it for 2 seconds. the light should blink 5 times. if it does the code was successfully saved. if it blinks red. start over and redo the same steps
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.