I just ordered a new one from amazon and my old one kept saying "HI" I can not find anywhere what that means, anyone here know?
1285466
Your scale says hi? weird. There is several reasons a scale does that. One being too much weight, two someone programed it that way (my bro did that to me before), or three the batteries are dying.
199999
Im not sure. I've never seen this message or have this experience before. Sorry..
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.
1029949
Great update. I wonder if they'll keep the old one up until they run out of stock. By the way, where do you find the phone number to call Amazon?
372271
so what does it mean? they do not have it in stock and will ship when they have it?
1981273
Thanks for your message, We just sent revision request to Amazon, it'll be corrected soon. Thanks again.
750718
Hi. I'm not really sure what used means on amazon. I've never purchased anything from the site that was used. Mine was New in the Box. Sorry....
1431609
Thanks so much for your replies! It seems Amazon is shipping the old version, but it's fine and better yet, the price is good. thanks again!
139716
Just spoke with someone from company. Apparently it's an Amazon Systems Error. The elocity tablet is being shipped to Amazon and should be there by next week.
1092472
Thanks for the help. Amazon support doesn't really answer anything. Sounds good!
1177104
I had the same issue. I ordered this sometime ago but if I remember right I sent them an email. I think also there may be a place to write a message at time of the order. When I emailed them I included the order number from Amazon.
1129305
I am pretty sure it was new. It looked new and worked very well. The question of new or used never entered my mind. I assumed it was new.
850545
I noticed that as well -- now it looks like Amazon has stopped selling (new) units themselves altogether, with no explanation. We bought ours from Amazon recently and it seems to work fine. A thorough and generally well-done review was posted by someone on July 25 if you haven't seen it.
749764
Mine was purchased as a gift so haven't had experience with the new version. Sounds like a defective unit. Don't think they are consumer fixable.
389947
I'm sorry to hear you had a problem. Mine arrived in perfect condition, and I've been using it daily with no problems. I'm sure Amazon will help with the return and sending another one to you. I LOVE mine!
191147
Ha, I just called Amazon about the same question. I think you're right about it being a default message since they couldn't give me any information about when they expect to get more in. Lame...
1506176
The "hi err" is a error message that indicates that the temperature sensor in the kettle, not the base, is not reading accurately to the altitude you are at. I only know this because I have sent in three kettles all ready. It seems they have had a production run with this problem. The warranty person has been kind enough to test the last kettle before she sent it out. It worked properly the first time I used it and failed after that. I live at about sea level so high altitude should not be a problem. You should send your kettle back so they know of the problem and get a new one. Warranty's number is( 206) 388-1772. The "hi err" is a error message that indicates that the temperature sensor in the kettle, not the base, is not reading accurately to the altitude you are at. I only know this because I have sent in three kettles all ready. It seems they have had a production run with this problem. The warranty person has been kind enough to test the last kettle before she sent it out. It worked properly the first time I used it and failed after that. I live at about sea level so high altitude should not be a problem. You should send your kettle back so they know of the problem and get a new... » Read More The "hi err" is a error message that indicates that the temperature sensor in the kettle, not the base, is not reading accurately to the altitude you are at. I only know this because I have sent in three kettles all ready. It seems they have had a production run with this problem. The warranty person has been kind enough to test the last kettle before she sent it out. It worked properly the first time I used it and failed after that. I live at about sea level so high altitude should not be a problem. You should send your kettle back so they know of the problem and get a new one. Warranty's number is( 206) 388-1772. « Show Less