My daughter has used her's every night since September and suddenly it stopped working. Any ideas on troubleshooting?
1296991
If the light is turning red check the sensor. If ita not turning on at all, it could be a circuit issue.
1613359
Try a fresh set of batteries. Failing that, press the reset button. ...failing that, contact Hasbro. We had a similar issue with a 2012 model, and Hasbro replaced it for us. Wish I could be more help.
917391
I am sorry that you're having such issues. Ours has worked find since we started using it last October, and we use it daily, sometimes more than once. I would definitely call their customer service.
1261477
I have several suggestions; please check the date on the device. Note that the replacement time is about 10 years. One other problem we had was insects, specifically ants, nesting in the rafters, down in the alarm base. Vacuumed them out, everything worked fine. Reinsert battery, checking for firm settling. Best of luck.
470415
There should be a setting under the menu to tell it what time to do this, or possibly shut it off entirely. Alternatively, do what my girlfriend does and just unplug it when you aren't using it. Check the menu though, I am fairly certain there is a setting.
403123
We ran into the same problem.. I bought for my sister and she said she had hers for about the same amount of time and then it stopped working. I would go with a different brand if I were you!
85729
Sounds like battery is going bad. If still under warranty, call or email Trio tech support for repair. I had one of these die after only one month and my sister's had issue similar to yours at six months.
822431
try reseting it... if it doesn't work then it might be a problem with the device.
334400
Hi Deana, yes there is always the possibility that it might be broken, but just in case it's not, try new batteries first. If it still doesn't work, then send it back and get a new one.
1240877
My daughter has had hers for 2 months and the buttons stopped working. Changed the batteries, but still only his light work, no voice or sounds. Very disappointing.
879178
I bought this for my son, so I checked with him. He said his is working fine, and the only time it stopped working was when he needed to replace the battery on the inside unit. He replaced the battery, and it's working great again. Sorry I can't be of more help.
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
1216488
I have no solution, however mine eventually just quit working and I could no longer use it.
1652724
mine stopped working after only couple days...called company they said to reset it to unplug for one minute plug back in if that don't reset it take back to store...they told me they are having an internal problem with tis model....take it back now if I was you....
326473
Mine stopped working long before it needed an update. Toss it and buy a Garmen.
722003
when one of the 4 I have that is giving me more problems, even being the newest one, I reset it over & over until it works. but that looks like other kind of problem. try calling Philips at 1888 744 5477, if your machine is still on warranty, they will help you
539377
We purchased the same item about 1 year ago and have had no issues with it. The baby even bangs on it and messes around with it. It sounds like you have a defective unit and should request a replacement at no charge.