I ordered this watch in October 2013 for my son. It is no longer working and he has put in a new battery which still didn't fix it. What can we do?
1298131
I did go thru the process of sending it back to polar, they send me a new one and didnt charge a lot but it i guess it would have to depend on what made it stop working. My issues was in the first year. Your is a bit further down the road from mine... but we are talking about a very expensive watch.
1582807
we just took the battery into radio shack and they matched it up for us. we have also gotten a replacement battery at the Bimart here. I would imagine that Walmart or something like that would be able to do it. just go to where they replace watch batteries.
1828352
Mine stopped working after a few months. Now I just have a chunky watch. Wish I had skipped this product.
445285
I'll do my best. When you plug it in, does the watch not recognize that it's plugged in? (screen doesn't turn on/change/etc)? Sometimes I have to plug it in, and mess with it a bit before the screen says "Charging." By messing with it, I mean I essentially unhook it from the prongs, and redo it. If it's a dirt issue, what have you done to clean it? Maybe some of the prongs are being obstructed from the salt from sweat (or other things). Try cleaning it with an eyeglass lens cloth (not tissues as they're paper based and can scratch). Sorry those are my only suggestions. Good Luck :)
2189327
I received two different watches both defective the first sent back the second I got through ebay and the seller will not respond back . I'll probably be stuck with it . Good luck
835654
The watch phone I bought is not working well. Since I got it, the blue tooth and other features are not working as how they suppose to work. I don't know what to do with it.
81109
Personally I would find another watch to buy. Cheap price & cheap product. The 1st one died after 3 months & the replacement didn't even get on my arm.It was defective when I received it.Still waiting for there response.
194960
Hey Victoria:My son broke his band too probably by tugging too hard when taking the watch off. I'm gonna write to the company now to see if replacement bands are available. Please post if you found another band.Thanks, John
395296
I bought two of these watches and one the blanked out due to moisture in the watch. It is a water resistant watch but one of mine. Can some one please help, because it is not nice to spend money for something that is now not working.
1280520
i did that and nothing happen. it been charging for 24h and still the watch have not power on
1608974
that is exactly what I did as I have different sensors just stop, was not batteries. just check that the sensor works with that watch.
1712552
My unit diea after about a year. I contacted Timex and they replaced it. Only think I can suggest is to contact Timex. Did you clean out the battery compartment to make sure there is not corrosion on the contacts. This is about all I can suggest to you. good luck. PS. Dont be insulted but do you use a good electro gel.Sam S
351849
mine has worked fine for over a year now. HOwever, I purchased one for my son with the same model number and it looks and acts totally different. this unit is 6 months old. It also came with one dead battery. Appears the service charge to resend the unit and or battery was not worth the money so we are dealing with my 2 that work and his one.
2020461
Also my watch has been working since I received it from the vendor.There is no way to turn off the watch unless you cut the battery connection, maybe your watch has a battery problem.
545575
There is a limited 1 year warranty. In my info guide it states..."this warranty covers defects in materials & workmanship only. It does not cover battery, damage due to abuse or misuse, accidents, or any commercial use."I love this watch and have had it for a couple months with no problems! Hope this helps :)
609524
I had problems with the previous version. I sent it to them for a little problem, and they sent it back saying it water damage. I was pissed considering I live in a desert environment and the watch was in a (dry) drawer for months before I sent it in. I got it from amazon. As much as I want another suunto I just don't want to risk their crappy warranty service. (Their compasses have held up fantasticly for me.)
304079
My watch quit working yesterday after having it for 1 year and now shows condensation in the face. I was wearing it in a very light drizzle but it didn't get significantly wet.