This broke after about 1 month of use. I followed all the directions. Any ideas what went wrong? pump is stuck.
1293330
I have all the colors except for the black, and the red ones I have given up on. The little tabs that keep the top on snap off. I had one that didn't last one day, and the other red pumps that were sent to replace it one arrived broken the other lasted less than a week.
1293331
I haven't had any problems with the pump and has been working great. Sometime I need to clean out the dispenser area where soap builds up but that is all. Sorry I couldn't answer your question.
1293332
Maybe it wasn't mixed enough? I use someone else's tip that works well for me; mix your soap with warm water and swirl but never shake.
1293333
I've noticed that the Silver/Metallic ones don't last very long and start sticking, making it impossible to pump with just 1 hand. The colored ones last longer and I haven't had a problem with them. I would contact the seller and ask about a replacement.
374542
I have the same problem. After going through 1 gallon of fluid, it stopped working all together.
740650
If its hard to pump from the beginning, its not working properly. As pressure goes up it gets a little harder to pump.
1746094
I used mine for one season and awoke one night to water pouring out on my floor. The spring is broke on one side so I decided just to use the other side and it did the same thing. Guess it's time for a new one but this time I want one that lasts longer than a season.
108191
I broke one of these dispensers by using B&B; hand soap. It was not a clear variety. From reading the problems people have had with these pumps, I'm now wondering if it was the pump or the soap!I should say that I have another one of these pumps and it is still going strong. I've only used clear type soap in it.
1806375
I have had the same problem just last week. The plastic piece on one side, that holds the nozzle in place from the inside, broke. I do not have any idea why. I only use this vacuum for daily very light clean up after dinner. Have had this unit for 17 months and am not happy with the quality of the parts.
2124800
Check to make sure that the pump is fully submersed in water. I had the same problem and mine is working just fine :)
1637086
One of your pumping pistons isn't re-extending for the next pump and so it's only pumping at half pressure.That's how mine died, I haven't figure out a fix yet.
1443015
This pump is not worth buying mine lasted 1month before it went dead. The other only lasted a week more than the first. Choose another
474388
We had the same problem. Tried to contact the manufacturer and they were no help whatsoever . We were told there is no warentee on the pump at all. It was a very poor product.
1717944
While cleaning, you may have inadvertently lost the very tiny white plastic bead that sits loose inside the pump assembly at the bottom of the spring piece. Same thing happened to both my units. So I used a round pinhead from a decorative hatpin. Just pulled it loose from the pin and dropped it into the bottom of pump shaft and all worked again. The bead prevents the pump from pushing air back into the soap reservoir instead of out the dispensing tip.
1782133
I had the same problem, i've only had it 3 months and started popping out. so I started to hold it in there manually with the plastic tip and then the hose broke off the adapter entirely. Would that be covered under warranty? I love this thing, just disappointed that my water pressure is to strong and caused it to start popping off.
1716807
I switched from drinkwell water fountains due to the problem of the pump breaking...and was hopeful...but yet again...this pump has also failed :-(
1740725
My pump failed the first time after 3 months of occasional use. I had it repaired, seals, cleaned, desiccant, 3 times and now it sits in my basement as an ornament (or target).
1296867
The pump you have is broken. The same thing happened to me the second time I tried to use my pump (it was after my brother-in-law was messing around with the pump so I guess they are delicate). However, I had purchased two balance discs (one for each foot) and each came with its own pump. I used the second pump and it inflated fine. Get another pump (perhaps at a sporting goods store or Amazon) and you should be fine. In the mean time you can take the pump needle to a bike store or service station and see if they will fill your disc for you. Your local gym teacher also has a pump that will work. The pump you have is broken. The same thing happened to me the second time I tried to use my pump (it was after my brother-in-law was messing around with the pump so I guess they are delicate). However, I had purchased two balance discs (one for each foot) and each came with its own pump. I used the second pump and it inflated fine. Get another pump (perhaps at a sporting goods store or Amazon) and you should be fine. In the mean time you can take the pump needle to a bike store or service station and see if they will fill your disc for you. Your local gym teacher also has a pump that will... » Read More The pump you have is broken. The same thing happened to me the second time I tried to use my pump (it was after my brother-in-law was messing around with the pump so I guess they are delicate). However, I had purchased two balance discs (one for each foot) and each came with its own pump. I used the second pump and it inflated fine. Get another pump (perhaps at a sporting goods store or Amazon) and you should be fine. In the mean time you can take the pump needle to a bike store or service station and see if they will fill your disc for you. Your local gym teacher also has a pump that will work. « Show Less
747711
I could not get it to pump anything. it would be best for you to get another pump.
580389
Hi Lorena,You may need a new pump. HHow long have you had it? A new pump can easily be attached to the bottom where it pulls out. Contact me at crizbooth@gmail.comThanks