What should I do then? I don't know if I want to buy a completely new pencil if I'm just missing the cap..
1316659
Depends on which cap. The " outside cap will fit on the inside one, and then leave the eraser exposed. Not ideal, but better than buying a whole new one.
1316660
I love mine and bought 5 one for each of the office people here.Cap of no cap...work great.
1316661
The cap makes the pencil seem like a fountain pen. it will not get caught up in your shirt pocket and you'll always remember to put the cap back on. That's my experience anyway
522046
Hi Raven,Please send an email to support@monstrumtactical.com. They will send you a replacement cap free of charge.
779660
I looked for replacements for my Fisher pen at the big box store and they did not carry Fisher refills. I took my pen out and removed the cartridge and compared it to every pen refill they had and many looked like they would fit with the exception of the shoulder that holds the spring. So my guess would be to just go out and buy the refills for whatever pen you have. If you want the features of the Fisher refill, it is my advice to just go out and buy a Fisher pen.
2180426
Thank you. Yeah, I've already bought an extra pack just for the erasers. Now I've got pencils with no erasers, which is a sad waste. I just emailed Papermate and will hopefully get a positive response! Thanks again.
1191335
You may have a counterfeit pen. Take it to a Mont Blanc store and have it checked as soon as possible.
363163
You have to call them up and ask for them. But take my advise and tell them you bought the kit but they were missing when you bought them!
128397
I'm not sure because the company that supposedly shipped my pencil did the worst ever job for shippimg, that it had fallen out en route. Look for other places to get this. My money was not returned by amazon, and someone tried to bill $500 worth of internet supplies right after this order! I had assumed everything came direct from amazon, but apparently not. Buyer Beware!
1357415
You have to contact the seller who you purchased the pens from to get replacements. The easiest way is using the contact seller button next to the order in the "your Orders" section of your Amazon account.
1973423
I don't know if you can buy just the cap. I'd just get a new set and use the old ones for parts.
2201304
Take the shell to an authorized Mont Blanc dealer or mail it to their repair center as per their website directions. There is a fee involved, but as long as the pen is genuine, they will completely repair the pen. I had most of my pen replaced recently due to just many years of wear - the repair center replaced the worn parts and gave me back my pen. The repair mentioned to me that he needed to replace much of the pen and it was essentially a brand new pen with the exception of the pocket clip. The repair / replace fee was $75. Sure beats spending the $400+ for a new one.
181825
Try pulling the plunger/button, then there might be an eraser stopper, pull that out as well? I Didn't have to yet, but that is usually the way to do it on most mechanical pencils.
241888
Im not sure which one you need to buy, it might be a defect with this pen. My advice would be to spend the extra cash on a much nicer one
2174763
I would contact the company...that is what I did when mine stopped working. Just google X-acto and go to "ask questions" on their website for ways to contact them. I had a great response with the customer service. I believe I called them first and talked to a person right away. Then I emailed my receipt to them to verify when I bought the sharpener. They were probably the easiest company that I have dealt with in a long time!
919281
I agree with Don if you require an additional cap you would need to contact the manufacturer directly first by visiting their web page and if it is still unclear call or e-mail them. The product has 1 plastic cover included, which fits well and can be easily removed.
1684922
You can contact Parker and they allow you to send your pen to them and they will replace it. The Parker skilled craftsmen will replace your nib and adjust it to the ideal position.
1555684
Only one piece of lead in the pencil and no cap. Lead can be retracted into pencil body so cap not necessary
1033384
I have the same issue. I bought one at one of the "Office" supply stores. The diameter of the tip is slightly larger and would not allow the tip of the refill to fit the pen. There is a black covering near the tip that appears to be larger than the 08A refill. If anyone finds a refill to fit, please let me know the refill model. Thanks