We just bought the gates but can't get the latch close enough to aligh with the other side to click. Does anyone know how to fix it? Thanks :)
1305865
Keep tightening(turning them out towards the wall) the top bolts. You actually have to flex/bend the bottom until the top comes together and the latch will catch.
1305866
It just means you don't have it in tight enough. Keep adjusting the pressure parts to and eventually the gate will latch. It's harder than you would think it should be
1305867
You need to tighten the top knobs on each side and eventually the top will be close enough and should clasp together.
1305868
Reinstall it again. Then adjust the tension nobs to tighten the gate. As it tightens, it will close the gap in the middle where it is supposed to click and stay secure. Leave about 1/4 inch in the latch so it can easily open and close automatically when you open it in either direction. when it closes, it will be a secure fit. I have one, and I just love mine. Read the instructions and take your time, you can do it, it will work out for you. D. Dellapenna
2253023
Make sure the sliver latch is all the way towards the end of the handle before pushing lever to lock in...back to pan side
148829
When u tighten it against the wall, you need to do it until the latch and bar are the right distance from each other. Same with the gate side so the gate hook at the bottom reaches correctly. If it is not reaching I suspect you don't have the correct number of extension for the width u are enclosing.
1565005
I find it very easy to open, right from the get go. You can even do it one handed. Slide the latch with your thumb and pull up on the gate. Then swing it open in either direction. It closes just as easily. Just put it back in place and let go.
2157097
Lol, i had the EXACT same problem when i put my first 9 Volt in. I just monkeyed with it now. Basically, make sure you put the top side in first (Push in and up), then swing the bottom half into the latches. It feels a little weird, but it snaps perfectly into place with little to no effort. Give it a try a few times and you'll get it.
659724
I second the 5 seconds. I have mine on a heavy wooden door and sometimes the latch moves back into the locked position and I have to move the bar to open so it closes properly, otherwise the door bar hits the latch and just bounces back. I also second that before I push the open button or the code I have to pull/push the door so it opens. It's a bit annoying, but less annoying than fumbling with keys.
872275
For the close install that I did, there are points on this gate latch that can be ground down to gain necessay clearances. Otherwise, I'd have to go outside to measure and it is very cold with fresh snow so at this moment, I'll pass on the measuring, at least 'til this afternoon.
1759260
No, tighten one of the top adjusters a few more turns. The little black triangle of the latch should be at least 1/8" inside the two little grooves on top of the gate.
1112409
Mine was doing the same thing only after a few months of use. I used a needle-nosed pliers to bend the hinge on the left hand side just slightly. For ours it helped to bend it to the left and we continued to use trial and error of bending slightly then closing the door and repeating this until it closed snugly against the frame. Seems like a temporary fix, but hopefully it will hold out for at least a little bit. I also tried e-mailing the company about the problem and am waiting to hear back.
1932438
I agree with you, it is very hard to open by just one person. I broke the first gate I had, which was replaced by the manufacturer. I found that it takes two people to open and close this gate. One person to hold the latch from falling into the grooves preventing the gate from expanding or contracting, and one to expand or contract the gate. It is simply not easy to do by one person. Sorry.
1981820
You have to make sure all of the edges are aligned. I did put a little W D 40 on some of the latches. Helped some.
1784470
I found there is a slight problem with the latch on the dock, but it's an easy fix. I just move the latch to the left (unlock position), press down on the tablet usually to hear a click and return the latch to the lock position. Viola, it's fixed no problems after that.....
2102078
we've never had a problem opening/closing the gate. I'm able to do it 1-handed while holding my son. You just slide the oval-shaped locking piece back, pull the gate/door up, & push it open. If the locking piece is stiff maybe try oiling it? Sorry I'm not much help.
1055865
Well, the 'pin side' has to be installed on the gate and the 'lock side' has to be on the fixed wall or post. Also worth mentioning - the key side probably can't be installed upside down. I cut a piece just a hair too short and so our latch relies on gravity to shut fully... and the lock won't catch if it's not shut fully.
38610
If the gap is between the gate and the panel that touches the wall then the pegs that fasten it against the wall need to be tightened. Top and bottom pegs must be tightened the same. If the top is not tightened as much as the bottom it will leave a gap at the top that keep the latch from closing.
527801
If it's clicking once every rotation of the metal ramp lever-arm (every ~5 minutes) it's an easy fix. Mine did that right out of the box- the metal lever-arm snaps in place on either side of the ramp. When I got mine I didn't realize one side had fallen out- it was off center and was clicking about its post. Snapped it back into place and the clicking was gone.
242607
We did not seem to have any problem when we assembled this door. Bothe panels fit tightly -- very well. Maybe you should try again (follow instruction), if still have problem, you should contact the manufacturer and get help from them. It might be a defect part that they can replace it for you, ...