I bought this drive and it read CDs right out of the box, but when I just went play a DVD it said the disk was empty. Do I need to buy software?
1295781
it depends on the OS (Operating System) you are using and the version of it, but a solid solution for any OS it's download and install VLC player, if this does not fix the problem, try the DVD+/-RW USB External Drive on another computer and see what happen.
1295782
I assume your are using Windows 8....if that's the case go to cnetdownloads and get vlc player..........that will fix your problem
1226492
I heard that you needed a CD in order for it to work...can anybody tell me?thanks!
1955941
There was a software CD bundled with mine. I found the disc unnecessary as the device worked "plug & play" for me.
638324
More info is necessary to properly answer your question. Remember that this software only installs in Windows, not Mac OS. What operating system are you using? Does another CD/DVD function when inserted into the drive? If no, then you need to return the drive. Other than that, if the disc itself is bad, call Cyberlink Support to see if they can help you download the software, keeping in mind that the current versions of the software are newer than that on the CD inside the box with the drive. I hope this helps.
565395
There should be a disk in the drive try putting that in your tower cd drive . P.S. that's why I got a refund.
1157851
ive been burning with amazon's basic dvd+r stuff for a while and after a few hundred disks, very few fails.i think my drive is burning up now, is the only problem, but its old and has about 1k burns through it.
1462611
If the drive is showing up but not loading DVD, it means your computer doesn't have any DVD Player Software installed. As the disc that comes with the drive, does not include player software, only drivers. I recommend PowerDVD 13 Pro player software, it supports both Blu-ray and DVD.
2010725
Mine never worked. I heard it running but would never read the disk. I was worried my disk was bad until it worked in a different drive.
2263520
Yes, the whole concept of this disk doesn't make sense. It tells you to install the disk and choose clean when the menu comes up. Well, if it could read disks I wouldn't need to clean it, now would I? It's a scam, send it back for a refund!
1710706
Clean your CD from center out to edge, get a laser disc cleaner, check volume knob, function should be set at media you're playing, check power cord, request Amazon to send you a replacement. My unit plays really nice. I wish you a positive outcome.
129210
Unfortunately I haven't been able to do anything with DVD drive. It won't play dvd's, cd's I too have a HP Envoy touch that did not come with a DVD/CD drive. I haven't been able to figure it out yet.
640115
I got it to read DVDs and CDs after a week of frustration. Win 8.1 Pro 64bit had installed it twice with the 2006 Microsoft DVD/CD driver with both instances hidden in Device Manager showing both as not connected. I uninstalled both and rebooted it reinstalled and is working now. I haven't tried burning anything or playing Blu Ray disks. I've seen in some forums that Win 8 doesn't provide software for viewing Blu Ray and that you need a third party app.
466709
right. i asked since i had read at least one comment which stated that the unit had troubles with standard cd's but not sacd or dvd-a. please let people know what you find once you get it.
1787952
It is most likely defective. Mine quit working within 30 days, sent it in for warranty service, got it back now it will play CD's Story well as DVD's
1569430
The version I bought came with a CD disk in the box. Make sure of what the ad says, because some may be a download only, with no CD.
2039744
Are you using DVDs? I watch them all the time. Otherwise, check the specs and see exactly what files it does read. unfortunately, im thinking it reads an older format.
1562104
Check your computer's documentation to check if your drive can write to DVDs or if it is just a CD drive or just a DVD reader and not a burner. If it is a burner, check if it can take a -R disc (some drives can only burn +R discs). If you know it's a burner and it can take a -R disc, try another disc, or try different software to burn. Sometimes Roxio gives me issues and different burning software can be better. Good Luck!