I have set up and installed the printer. When I print I only get black ink and very smudgy yellow/gold. NO blue or red.
1311568
Make sure that the ink cartridges aren't blocked by plastic wrap that wasn't completely removed. Reinsert them and try again. If you still get the same result, the ink might be dry if the cartridges are old. If they are new, try using the HP printer features for cleaning and alignment. That's all I can think of to help. Good luck!
1311569
Sorry! It's just a cheap awful printer. It will not work more than it will. Abandon it and chop it up as HP doesn't make good printers anymore.
1311570
Sorry, I can not answer that particular question. The only problem that have had is that it jams up bad if I try to use much less than 25 or 30 sheets of paper in the in tray.
1311571
I didn't have this issue but did your run the calibration program and check installation if Cartridges are installed correctly with tape removed.
1356841
If you are referring to black only (in other words, the printer still prints in color) then your printer may be suffering from the known issue of black-printing-failure; this seems to be a circuit failure having nothing at all to do with the ink cartridges. You can test this by printing identical blocks of the same text in yellow, cyan, magenta and black, only. All of the color text should be fine; only the black will fail to print. At this time, there is no known fix for the problem. If your 3520 is very new, just a few months old, (i.e. still under warranty) try contacting HP for a replacement. If you are referring to black only (in other words, the printer still prints in color) then your printer may be suffering from the known issue of black-printing-failure; this seems to be a circuit failure having nothing at all to do with the ink cartridges. You can test this by printing identical blocks of the same text in yellow, cyan, magenta and black, only. All of the color text should be fine; only the black will fail to print. At this time, there is no known fix for the problem. If your 3520 is very new, just a few months old, (i.e. still under warranty) try... » Read More If you are referring to black only (in other words, the printer still prints in color) then your printer may be suffering from the known issue of black-printing-failure; this seems to be a circuit failure having nothing at all to do with the ink cartridges. You can test this by printing identical blocks of the same text in yellow, cyan, magenta and black, only. All of the color text should be fine; only the black will fail to print. At this time, there is no known fix for the problem. If your 3520 is very new, just a few months old, (i.e. still under warranty) try contacting HP for a replacement. « Show Less
651124
Are you sure you're really printing grey? Check the RGB values on the color you're trying to print. If all three values are not the same, or very close to the same, then it's not really grey. You may have a screen calibration problem in that case. Or it could just be a poor batch of ink. The ink I have seems to be on par with the original Epson ink I've used except for the black which, to my eyes, is much closer to black than Epson's which always looked more like a charcoal grey to me. It's possible that this black does have a color tint to it, though. It's so dark, though, that I can't see it if it's there. The Epson ink, while not quite "black", at least appears to be pretty color neutral. Are you sure you're really printing grey? Check the RGB values on the color you're trying to print. If all three values are not the same, or very close to the same, then it's not really grey. You may have a screen calibration problem in that case. Or it could just be a poor batch of ink. The ink I have seems to be on par with the original Epson ink I've used except for the black which, to my eyes, is much closer to black than Epson's which always looked more like a charcoal grey to me. It's possible that this black does have a color tint to it, though. It's so dark, though, that I can't see... » Read More Are you sure you're really printing grey? Check the RGB values on the color you're trying to print. If all three values are not the same, or very close to the same, then it's not really grey. You may have a screen calibration problem in that case. Or it could just be a poor batch of ink. The ink I have seems to be on par with the original Epson ink I've used except for the black which, to my eyes, is much closer to black than Epson's which always looked more like a charcoal grey to me. It's possible that this black does have a color tint to it, though. It's so dark, though, that I can't see it if it's there. The Epson ink, while not quite "black", at least appears to be pretty color neutral. « Show Less
1361212
If any cartridge, after refill, is not recognized as being full, its a matter for the manufacturer to resolve. I would try to contact the manufacturer for a solution or a replacement. Missing colors suggest a clogged print head. I would suggest performing the various cleaning procedures described in the printer's owners manual which is often available on the manufacturer's website.
781912
Rebecca, Very hearening to hear it may not be 'just me'. The real problem seems to be that there are two modes of printing in grayscale with the HP6500. 'Black ink only' is just what it implies; grayscale rendered with the black ink cartridge only - and with perfectly good grayscale quality too. The other option: 'high quality' is actually a color dependant mode that, for some obscure reason, sprays a coat of Yellow ink onto the image area, in addition to black ink. At least that is the explanation given to me by the HP Customer Care people. The real problem lies in my inability to use the 'black ink only' option AND any 'double-sided printing' option both at the same time. You may find relief in using the 'black ink only' mode by making sure the 'double-sided printing' option is set to OFF. If you are still awake after all of this, I include my recent post to all and sundry trying to get someone out there to at least confirm that this phenomenon actually exists, and not just some bizarre short-coming in my specific situation; as HP has implied for almost a week now... In short, my opinion is that it is some bug in their software. Good Luck with your problem... ------------------------------- I need to print grayscale / black ink only AND use the double-sided printing option at the same time. Both have perfect functionality when used seperately, but the 'black ink only' grayscale option automaticaly reverts to the (color dependant) 'high quality' option as soon as any double-sided printing option is invoked. Is it just me ? I trouble you with this only after nearly a week and countless e-mails with the HP Customer Care people - and many, many hours following up on all of their fruitless directions for a fix. They will not even admit to being able to duplicate this printer preference shortcoming. I thank you in advance for any assisstance. Michael Keller
692656
I believe the photo black must be replaced for the printer to work; in my experience if any of the colors are empty the printer shuts down. Be sure and match the symbols so you're uing the correct ink cartridge.
994025
I had the same problem. In my case, it wasn't the cartridge. I eventually purchased another printer.
437819
I have not had this problem, when my ink runs low I pick either blk or color to make my copies. The printer has 2 black so it should still work, try pressing the color button to copy.
256821
I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does... » Read More I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? « Show Less
1045100
I have now used 1 full black and started a 2nd and it all comes out as true black. If someone is having that problem it's most likely because they have their printer set wrong. If you try to print in black but the cartridge is empty or not installed correctly the printer tries to make the black using the color ink.
1936026
I don't recall if I had any issues like that or not. I'm an IT guy/computer nerd anyway so if I did, I fixed it immediately. With that said, I would recommend turning your printer off and then back on. Even try some different things like putting old cartridges in when printer is on and then turn it off, pull cartridges out and replace the new cartridges just before turning the printer back on. Make sure that any tape that may have been on the bottom of the cartridges is also removed. You'd be surprised how many people forget that. One thing to look at also, if the problem persists, is to check the settings on the actual printer and look at the ink level. If the ink level is showing that everything is full, as it should be, then the printer is at least detecting things that far. Hope this little bit will help, if not feel free to post back. If you end up having to post back, let us k ow what you be tried, and the specific issue you're having. This way I, or someone else, can give more accurate advice to further troubleshoot the issue. :)
1008918
Sounds like one of the Colored Ink cartridges ink nozzles is clogged. Try running the Ink Head Cleaner that your printer has under the printer properties. If after cleaning a couple times, it still is not working properly, you might want to try a Ink Solvent to clean the heads. If all else fails you might want to replace the ink cartridge completely and I believe that the clogged / bad ink cartridge would be the Cyan color.
1507462
I experienced the same problem and cannot print quality pictures, as a result. I am still trying to figure the problem out. I would suggest contacting the makers of the item for assistance. If you find out before I do please let me know. Thank you!
930640
Had the same issue with the Black Ink cartridge but the Color worked fine. Contacted vendor through Amazon and they sent me another Black Cartridge at no charge. The new one did not work either. Contacted the vendor once again and got a full refund for the Black Cartridge which was more than enough to order it from another supplier that had one which worked. Up side was I did not have to return anything. You might want to try another black cartridge from somewhere else? Dunno your printer. My printer was able to tell me which cartridge was not working. Good luck!
972231
Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the... » Read More Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. « Show Less
445796
Ha! Mine prints black, but colors are sketchy at best. These printers are fatally flawed and HP views them as disposable. I had to pony up for another printer over a year ago.
1147120
Try going into your printer options and checking print in black and white or grayscale when you are printing things that are only text. I think that the printer automatically prints in color mode otherwise, which is why the black CYMK cartridges always run out of ink so fast.