I just got a new computer and when I hook up the usb it says thers a malfunction. Will not open up drive at all. My old computer works Why?
1284365
I bought this spy pen camera. It was very difficult to use and it broke before I ever got a good video made. I waited to long to try it out, so my Window for returning had passed.
1284366
I had to return & cancel my purchase because it would not charge from either USB or direct to the wall!
961872
It means it will work on either the older USB 2.0 ports or the USB 3.0 ports that are on newer computers in the last few years. Either way, this hard drive should work just fine. I have the USB 2.0 ports and it works great.
1588282
Sorry you've had a bad experience,, Rebeca. If you're sure that the application won't start and the problem is the USB cable, then I'm thinking you'll have to contact the company. Hopefully, you're still under warranty.
2116382
I bought this thinking the same thing. When I tried to do this, it did not recognize the files that were on the USB. So in my experience it did not work.
949492
I had problems from the start.Turned out my problems where from the peace of crap usb cable that came with drive.Try switching usb cables.
659700
I figured this out myself. The state is USB3.0 drivers is terrible. I had to update the USB3.0 drivers on every machine I connected this too except one. So, if it doesn't start update your USB3.0 drivers from your motherboard manufacturer.
3401
Thanks Dean, the drive was working so the format is probably OK. When you plug in the USB the charge light comes on but the data side is obviously not working as the drive is not recognised. You can hear the disks spinning but they are very quiet. Thanks again for your help. Regards: Brendan
2130943
Derrick, it could be a damaged hard drive. I've used this device myself, and it works fine on good drives. If the drive is defective for any reason, it won't boot up.
2130945
Try another drive. If it recognizes a different drive, it is not an issue with the adapter and is likely a bad drive.
1655030
Check to see if you are inserting the card in the correct slot. Make sure you are using a working USB port. Try inserting an external hard drive in the same slot and see if it boots up. Also make sure you have current USB 3.0 drivers installed. Check your card with another computer or a card reader you know works. If you have the card in the correct slot, have the cable in a working USB port, have the current drivers and can't access your card, but the card works with another reader then it's possible you have a defective unit.
118399
Does your computer have USB 3.0? you should have 3.0. I have window 7 and usb 2.0; it did not match.
1375584
I got windows 7 up without a hitch and haven't had problems with it. If it's a problem with the USB 3, have you tried the back of the machine? I'm not 100% sure, but I thought the back ports were 2.0.
911439
Could you plz put the HDD drive out from the device to check if there is problem with the HDD drive? Also plz check the HDD cable is well connected to the HDD drive?If you want to reset the device, you could go to the "tool" OSD menu to reset it.
1327853
You have to make sure to use the power cord as well. The USB alone doesn't have enough power to spin the drive and get it working. Also, once all the connectors are hooked up don't forget the power switch.
1577969
Well, a USB back up? SO you have turned it into a external hard drive? If so it most likley just needs to be configured into what you want it to do. Odd though, never had this problem with any hard drive I have ever worked with or bought.
305602
Your question is not clear! From what I understand, the other functions of this unit WORK; but the USB alone is not OK, correct??/ If that is the case, you will have to try attaching another device in the USB slot and see if it works and much the same way, try the device on some other port on another connection in the computer and see if it works!! I do not think there is a categorical answer to your question!!!
2144525
I had the same issue. I even attempted to connect this to a "powered" USB port and still had nothing happen. I recently had the opportunity to test a Seagate Backup Plus Portable 1TB drive, which has a removable USB3.0 to SATA adapter. The Seagate adapter worked perfectly on all the drive I tested (i.e., 2.5" and 3.5" 1TB, 2TB, and 3TB). I'm now looking for a quality USB3.0-to-SATA adapter with a single cable, like the Seagate one.