I want to purchase this, but am wary of reviews of product arriving dirty. Has this been addressed and fixed?
1297633
I ordered this scale, it came packed nicely and was clean. It was new and not used Love this scale and very accurate
1297634
First, let me say that I love this scale. It serves by needs perfectly. The spout on the bowl is great for those soft foods or liquids you may want to weigh. Secondly, my product arrived well packaged and was clean. I did the standard "wash" cause it's new and before using, then used it. However, I do not put in the dishwasher. I cannot attest that if there were issues, they have been addressed and fixed, but would hope so. I'd take my chances you can always return with a note. Ardis, DesMoines, IA
76978
Thanks very much for your response. Since mine was "finally" delivered they kept emailing me and asking me to take the low rating off because it might affect their sales. I really didn't want to do so because that's really too long to wait for something but did just to make them leave me alone. Amazon really should make room for explanations about that--all I could give as a reason was "other" and that didn't quite seem fair to other buyers.
2267221
It has been fixed. I have purchased a box myself. Besides, like stated before even if it does happen again Amazon is very very good about fixing problems like this without you even having to talk to the seller.
255697
So far so good here. I haven't had any issues. I do clean my after each use. What sort of problems are you having? maybe I can help.
926363
If it says sold by Amazon, and says new you should be okay. Sometimes these things are on special. Right now, that doesn't seem to be the case (I just checked the price).
1707750
That is not normal. You are going to have to get a new one. I want to say they sent u a dirty one.
1263769
I have never received anything but "New" items from Amazon. B+W is a quality company that makes high quality products. If your filter looks ok, no distortions, blemishes or scratches...I would use it. I would still contact Amazon Customer Service if you are not comfortable or happy. They are responsive and should address your concerns. At least that has been my experience. Good Luck.
224477
I believe you should be able to detect new from used. Scrutinize the item carefully and trust your gut feeling. I don't believe they will pass off used as new. Reputation matters and I doubt if they will risk that.
201294
It sure is -- the one I got was anyway... I guess it just depends on the merchant selling it - but YES - anyone that says "NEW" condition should be in a sealed box. If you order and it isn't, send it back.
176521
I read someone's post on a another tv that said the "small cosmetic damage" was nothing more thing some sticker residue. Here's to hoping mine comes in that good of condition too. I'm saving over $200 buying this way.Keep in mind, if the item is being listed as Very Good by Amazon, chances are, the cosmetic damage isn't too bad. Now, if it had said 'structural damage', I'd be more worried.That's just my take on it.
938741
The first one I ordered had the same issue, I think; an area of the mesh is slightly smushed or disfigured. The replacement I just received has the same issue. I'm reluctant to return it yet again, but I just can't believe this should be normal or expected for such a high quality (priced) item. Plus, I'm sure it works just fine, but it's going to irk me every time I see it. I'm really surprised Matfer distributes them in plastic bags and not boxes.
1368229
Mine had some grinds in it, but not as you describe. Did the packaging look as if it was opened? I think I might be upset if my machine arrived 'dirty'. Even if the motor probably would not be damaged by the grinds, I would still expect my machine to arrive clean. Good luck, it really is a very good grinder.
2005593
Because the filter is such an important part and the top was really scuffed up, I decided to get a replacement from Amazon. For future reference, the replacement had no scratches of any kind, but I do smell a little grease. So I am guessing the latter is normal. Now that I think about it, the first one was probably new, but like I said not worth taking a chance for me. Thanks for all of the answers, they were helpful.
792499
Although I was VERY careful using and cleaning it, it did not last long. I didn't even recycle it to a thrift shop. I saw it in a retail store this week.....for MUCH less than I paid for it through Amazon. It was exactly the same......not really a bargain since it would be thrown away too. I agree with Sasha: I would be interested in a QUALITY version.
1137224
Wow thank u, good to know/keep in mind, i just purchased mine a couple of weeks ago. Maybe try wiping down the surface? Maybe its been de-sensitized?
1360235
The one I received was new and didn't seem refurbished or repackaged in any way. We have been happy with ours so far.
383861
Greetings, All I can tell you is the following. I purchased this item on Amazon as a "New" item and Amazon was the seller. It came to me damaged and obviously had been used previously as it was not clean and had numerous water spots on the unit. It was dented and had screws missing from its housing. The shipping/packaging of this item was rediculous as well. I can't answer your question because I never used the item and returned it ASAP. I share all of this with you in the context of "buyer beware". It was a huge waste of my time in returning this item. I used to trust Amazon, but not any more.All the best to you,Regards,Gary Greetings, All I can tell you is the following. I purchased this item on Amazon as a "New" item and Amazon was the seller. It came to me damaged and obviously had been used previously as it was not clean and had numerous water spots on the unit. It was dented and had screws missing from its housing. The shipping/packaging of this item was rediculous as well. I can't answer your question because I never used the item and returned it ASAP. I share all of this with you in the context of "buyer beware". It was a huge waste of my time in returning this item. I used to... » Read More Greetings, All I can tell you is the following. I purchased this item on Amazon as a "New" item and Amazon was the seller. It came to me damaged and obviously had been used previously as it was not clean and had numerous water spots on the unit. It was dented and had screws missing from its housing. The shipping/packaging of this item was rediculous as well. I can't answer your question because I never used the item and returned it ASAP. I share all of this with you in the context of "buyer beware". It was a huge waste of my time in returning this item. I used to trust Amazon, but not any more.All the best to you,Regards,Gary « Show Less