The cross piece that holds the massager head rotates pretty freely 360 degrees, except at one point where it slips a thread. Any advice please?
1281355
It sounds like the threads are stipped and we dont think htere is a remedy for that. If you send us your order number we can send a pre paid returnlabel to send it back for an exchange.
1281356
We can offer you a pre paid return labe if you would like to exchange it. I apologize for any inconvenience.
187639
Patti - I did not use the attachments at all, but I did try to fit them on the the head. They do not slip on easily - that is for sure. I think that is why the massager head is so squishy & flexible. I found turning them while applying pressure worked the best.
756235
Make sure you're trying to turn the collar only... its right hand thread so turn counter clockwise as you're looking at the tip head on... try wrapping a rag around the collar and use a channel lock style pliers
70142
Jocelyn, I can't answer your question because I sent mine back. If you haven't ordered yet, I'd advise you to look around a little more. I found the machine too hard to hold. There was wild vibration for the hand holding it, while it should be only for the massagee. Good luck! Margaret
387303
I went over and put my finger on the side of the round portion and it did not appear to be spinning. It's just vibrating and the lower section also just vibrates back and forth but its supposed to. I do not know that they claimed the top was supposed to spin, it's been too long since I bought it and no longer have the packaging. Whichever the case is, it still works better than a manual toothbrush ;-) I was going to buy some more heads, but they were out of stock when I tried on Amazon and unfortunately I do not get around well and lack transportation so I don't get to Walmart, which is where I go to buy most household goods, more than a couple times a year. Sorry I cannot give you more info. But if you go to the oral-b web official web site you can ask them and they'll most likely answer as they answered my questions when I was considering buying it initially.
1083603
I'm sorry Tracey your having this problem but you usually twist it one way to extend it and the oppisite to retract it. There's also a clear stopper in the midddle. Make sure to take the stopper out then try it. If thats not the problem then it might be broken. You might have to exchange it for a new one. I hope this helps.
255426
Correction: It is screwed on normally, but has the twist tip head which seems to be getting loose through usage.
752433
It's opposite rotation to normal. Push in the black button on the side to lock it up and loosen clockwise
1357193
Mine turns with the stiffness you want (so it doesn't slip easily) but it's not uncomfortably tight and moves freely when turned. Try working it a bit to see if it just needs the tightness worked out of it. Otherwise you may want to swap it if you think it hurts your ability to freely make adjustments.
2252965
Did you push the slide switch from charge-> on? Also. for the massage unit to receive signal from the control, you should place it on your neck and hold the control unit in your right hand.
1874732
I wish I could help you..don't recall having that problem! Carefully examine the buttons that you depress to rotate it. But I'm at a loss as to the screw.
1737693
There are 2 screws on the back that can be tightened to lock the rotation at a desired angle. Or, leave them loose to have it rotate freely.
1568578
Thank you Al, I had the same problem. Use both hands and twist in opposite directions - and keep twisting until it coils right up.
357432
The pin (not really a pin, it's made for a slot) is on the left hand side and the roller assembly slides into this slot. It has to be turned "on" and the timer set and then this pin turns clockwise and makes the roller assembly rotate. It rotates slow and you have to really look to notice the rollers are turning. If you don't get the pin into the slot, the assembly won't lie down flat or rotate.
1690779
..mine worked like a charm, yes...it screws like a crank, you just have to tighten by feel...if you think you have enough for one more turn and the neck to end up vertical then go ahead...I knew on my last turn that it was pretty tight and that I might had enough for a one more turn but I wasn't 100% so I stopped...plumbers tape is a must obviously and so far no leaks or problems....there is no need to over-tighten....
752436
it has left handed threads. turn it counter clockwise to loosen. a small impact wrench might help?
1463096
Take the loose nut all the way off. Then try. I believe it has backwards threads.