Just got this and the included little adapter won't connect to the water trap?? Did this happen to anyone else? Also my water trap is crooked
1309920
I didn't have a problem with the water trap, but I did have other questions. Don't hesitate to call their customer service number. The people there are terrific, patient and will take the time to answer all your questions.
1285396
My first one leaked like yours. I threw it away and bought a new one. The new one has not leaked I would say return it!
2284532
Take it down to Home Depot and they'll sell you the adapter so you can connect it to a water hose. The threads are for plumbing type connections. The adapter will make it work.
1286604
May be a stupid question but did you connect to water line? Check the lever inside, it should be positioned down for ice
735627
what part of the unit is the water coming from. turn off the water tank, check all connections. I've had two leaks from defective/broken parts. The company replaced these parts free of charge. If parts are broken and you purchased through Amazon, go to Amazon web site. prior orders, contact supplier. explain problem. When I did this the company emailed me within 24 hours. hope this helps/ good luck/Craig
89042
Mine came to me fine. My 5 yr old nephew has transformed it, and it was as it hould be. You may have just gotten a defective one. Contact the seller to see if they can help you with this matter.
832638
I had the same problem, the bottom of the filter where the drain is , not tight enough, I had a hard time to tight it self the glass part and also the water drain screw, make sure you do not over tight, could break easy, at least that was the trouble with mine, hopefully that is with yours, I will not buy this type of filter again
2250715
I notice that my adaptor gets hot but I haven't noticed a burning smell, etc. Is it plugged in tightly? This is my second petmate fountain and I know the adaptor was always hot on the first one also. Sorry I can't be of any more help. I would just check that it is plugged in securely and not partially.
1852225
Unfortunately it does sound like it is defective. The one I got has threads to screw onto any standard hose. I would request an RMA on yours.
257689
To Carol J. Moore. I noticed the first time I used mine that if the dirty water intake part is not put on perfectly, the machine will not suck out the water. I, too, thought the machine had quit working but fiddle with the fit, make sure it clips own low and tight on the front so you will get a good suction. It is easy once out get the hang of it, but csn be confusing.
1459012
Did you find the unit with a threaded waste port? The waste port should be described or at least a photo provided. Just had to RETURN a unit because of that. IF they had included an threaded piece to install instead of that drop tube requiring a second trap - which actually - I measured a trap will not fit into the space. I guess they figured WE would remake all the pipes under OUR sinks to accommodate THEIR disposals OR call a plumber. Remember 'create jobs'!!!
186791
Did you take off the aerator (piece at the end of the faucet that screws off)? If you do that and it still doesn't fit, try the adapters that came in the box.
1777971
If you have the water discharge connect to a external pipe, then the connection was loose. This will be the best guess from me.
1007320
You may not have had the plug in all the way or if the water was hot the tube thing that the basket sits on wasn't in the hole at the bottom correctly. Try again and if it doesn't work, I'd send it back! Hope this helped.
1922128
I just bought a water pik set from Amazon and I am having the exact same problem! The tip lengths at the bottom are longer in the new water pik and the snap in just doesn't happen! You could feel the snap in my old water pik! Hope that makes you feel a little better! I don't yet know what the solution is!
637930
Sorry about last post. If this is the solid trap, there is no plug in it, just remove from box and set out. I also got the liquid traps and there is a plug in it. They bothe worked for me
536801
If the adapter didn't come with the unit you're SOL. Go back to the store where you bought it and return it or maybe you can find another unit on ebay or Craigs list. I don't think much of the unit anyway.