Hi there. I purchased a par of earphones which I like very much but currently one of the plugs isn't working. what do I do fr warranty coverage? Thx.
1290222
I suppose, like with any merchandise you buy from Amazon or any retails stores, first thing would be to contact them. I doubt they carry any warranty but it's worth a try. Then you contact the manufacturer. By the time you spent hours and hours on the phone and email, you'd probably be better off getting a new pair for $15.
1290223
Same happened to me. Just inform the seller n they should refund you on ur purchase. There's a 1 years warranty I think
1998958
Accessorypower.com is the company site. Register your headset and they will send you a new one if less than the warranty period. I caution, this will keep happening though.
770617
The warranty on these is 5 years but they've been discontinued. Monster/Beats have the worst warranty service in the industry. I have the same problem and was told I can pick any IEM form their current line up but they seriously lack in comparison to these. Apparently they're reintroducing the line-up late this year, so I'd say wait unless you absolutely need them.
1433638
I bought a pair on 8 April 2014. The left earbud just crapped out on me 5 minutes ago. The warranty ended not so long ago, but I'm about to buy another pair.
1031879
Have not had that problem with my pair. Usually that occurs when the cord is not twisted in properly. Otherwise I am not sure what the problem would be, probably the headphone rather than the plug if it's one side only.
1030832
Moderate user here (about an hour of use in bus daily) . I bought one 11 months back and I found yesterday that cable has a 1cm tear near the left earpiece. Not sure it will be covered under the 2 year warranty.
720785
I'll raise my hand here as well, I've also been through three pairs with the same issue and also love these earphones. Shure have been fantastic in replacing them for free under warranty. Sadly my most recent pair were lost on a flight, tempted to order these again but would love a pair that doesn't lose sound in one ear and stay in the ear when exercising. Any suggestions?
1045203
There is a plug for earphones but does not work. Tried 3 sets of ear phones with no results.
306709
You have to contact the company, send them pictures of the damage or issue. They will make a decision and unfortunately will only give you 1/2 the credit towards anything on their web-site with the exception of newly released items. It's not much of a warranty, but in my case I broke the plug off is yours is a manufacturer issue they may give you a complete refund or new set. All you can do is contact them and see what they say. Be nice and maybe you will find favor with them. :0-{) Peace The Ronman
1485864
Hello, I'm on my second pair as I had an accident with the first and snapped off the connector - my fault. Both pair were bought in two different countries at different times to where I live now, so any warranty issues, had I pursued them, would probably have been negated and not worth the bother. Afraid I cant help, you could check out the website for their policies. Good luck.
1451056
I bought mine many months ago and they still work. I have learned to be gentle with earphones, because I really got tired of having to continually buy new ones. Just don't be rough and they should last a while.
2028520
Their customer service is awesome. I had an issue with one of the buds. They sent me a new ones. No charge. You should prob contact company.
1853511
Hi I'm Glad you asked.. i got these and really liked them so almost instantly wrote my review. These have a really great sound but today I plug them in and the left one will not work.. i messed around with them for about thirty minutes before giving up. Keep in mind i bought my pair used. but up until they broke they worked/sounded great. my only complaint is the max volume wasnt all that loud.
1624065
After almost one year, they are not working. Only one ear works at a time unless you wiggle the cable. I'm contacting Bose now as I am not sure of their warranty.
2081566
Honestly I'm not sure, I got rid of the headphones. Though I do need to update the review. Skullcandy did honor the warranty but had the exact same issue with the replacement headphones. Guess it wasn't meant to be.
783240
These have a limited two year warranty; all is needed is to contact either the seller you purchased from, Klipsch themselves, or if your seller was Amazon then contact Amazon. Amazon will go above and beyond for you though.Edit: Klipsch will take longer to actually ship a replacement.
157400
I don't have the packaging anymore, but looking on Sennheiser's website all of their headsets/earphones come with a 2-year warranty. I also noticed that they don't sell this particular model anymore on their website, so if you're interested in these I would get them sooner rather than later!