brand new straight out of box. I assembled properly, added water, tank is warm but not producing steam. what else should I do?
1306997
Following my experience with this product, my only advice is buy a mop and fill a bucket with hot water!!! Seriously!!! Good luck...you're gonna" need it!!
1306998
it should take about 30 seconds to get hot not warm but hot there is a setting a little round rotating sleeve you turn it one direction or the other and the handle should pump while you're moving the mark if its not producing any steam send the product back
1306999
I found it takes a minute or two to get hot enough to produce visible steam when on "high" (all 3 lights lit). Since we've only used it on tile floors its always been used on the hottest setting. On the lowest setting I don't think it is designed to generate steam
1307000
push control button until mop lights up or until mop & scrub lights up depending on what type of floor then start your machine in back & forth motion
1307001
Anthony H if steamer is not producing hot steam there maybe a problem. The water in the steamer supposed to turn hot. I had a similar problem and turn the item.
1801089
There should be a number on the right side of the machine; call them and give them the model number, and they can tell you where to send it for service. Sounds like you may have some lime scale insulating the heating element from the water you are trying to heat.
481624
The troubleshooting section of the manual lists the following 5 points to check: 1) Is the water tank filled? 2) The steam nozzle could be blocked. There are instructions in the manual for cleaning / freeing it. 3) Despite the green light being on, the switch could not be all the way engaged. Press down the switch completely. 4) There is a tube in the water container that may not be properly immersed. Shake the cleaner gently to make sure the tube is fully immersed. 5) There is a dial that regulates the amount of steam. It is easy to accidentally rotate this dial, shutting off the steam. Check to be sure it is open.If all else fails, call their number (1-800-551-6299) and ask for help. Good luck. The troubleshooting section of the manual lists the following 5 points to check: 1) Is the water tank filled? 2) The steam nozzle could be blocked. There are instructions in the manual for cleaning / freeing it. 3) Despite the green light being on, the switch could not be all the way engaged. Press down the switch completely. 4) There is a tube in the water container that may not be properly immersed. Shake the cleaner gently to make sure the tube is fully immersed. 5) There is a dial that regulates the amount of steam. It is easy to accidentally rotate this... » Read More The troubleshooting section of the manual lists the following 5 points to check: 1) Is the water tank filled? 2) The steam nozzle could be blocked. There are instructions in the manual for cleaning / freeing it. 3) Despite the green light being on, the switch could not be all the way engaged. Press down the switch completely. 4) There is a tube in the water container that may not be properly immersed. Shake the cleaner gently to make sure the tube is fully immersed. 5) There is a dial that regulates the amount of steam. It is easy to accidentally rotate this dial, shutting off the steam. Check to be sure it is open.If all else fails, call their number (1-800-551-6299) and ask for help. Good luck. « Show Less
958037
Water doesn't get hot, at least not on mine. I've only used it a couple of times so far. Sorry can't be of more help. Carol
1839183
The unit is still in for repair. The tank pressure gauge didn't work when I first pulled it out of the box. I would be very interested to see if I get an after market replacement gauge when I get it back.
155886
The water doesnt ever get hot unless I add it hot. Maybe mine doesnt work like it is supposed to, but it has never heated the water.
758324
inspect wiring for damage,make sure it didnt pull wire off of humidistat,and if water line isnt kinked or broken it should be okay
40247
When mine arrived it didn't work either. The water didn't get hot also. At the time I didn't have time to return it so I was out my money. I wouldn't recommend buying this to anyone.
927786
Make sure tank is full and seated correctly AND run a clear water mug through with no capsule. See if that helps. Contact company if not. Good luck.
938377
Did you fill the unit with salt and or feshwater first? You should fill the canister first - do not run it dry. Then use prime pump or a power fire up.
907885
run water thru a couple of times when you first get it and make sure you are using distilled water. Wait till completely heated and a good stream of steam is coming out before placing infront of a client. Try using the ozone for a fuller stream of steam. I haven't had any problem with mine Check all conection are tight.
453525
Try cleaning with vinager, trying running it thru the brewing cycle. If that doesn't work, send it back. I didn't have that problem with mines.
349595
I had a similar issue just the other day. It seemed the water temp wasn't moving. I unplugged it, let the heater sit (in the water) unplugged for about 20 minutes. Then plug it in again. I think the heater needs time to get acclimated to the water temp, before the filament or whatever starts cooking. Give that shot before you start slamming the heater against the wall. = )
1051698
First, I would make sure all the settings are correct. If they are, and if you have humidity, then I would say you got a dud. We're in the northeast, where it's been disgustingly humid for it seems like forever, and ours is working fine. We empty it 3 or 4 times a day and run it on high, usually. If you got a defective unit, I don't know what the return policy is, but would think the company -- or Amazon -- will honor the warranty without any problem.
1412077
When I originally put mine back together, I assembled it incorrectly - limiting my hot water. I went back and realigned the gears on the temperature selector so that it would give me the entire range of temps.
2126198
I haven't experienced this. Is the water level getting low or have you noticed that the "Steam Ready" indicator light is off (meaning that you have used up the available steam and must wait for the unit to build up steam) ? Other than that, I can't think of a reason for the situation you describe.
1344185
I agree with the other comments. I would set the timer and the switch for the steam. Wait for the steam to start and that's it. If that doesn't work, then there is a problem with your steamer.