Registration code doesn't work: We just opened this Barbie girls mp3 player as a gift and the registration code doesnt work--its Sunday so customer service won't be available- any suggestions?
161244
I had the same experience. My daughter opened her Barbie MP3 player on x-mas, I tried to register it and found that the registration code had apparently been used already. I spent several hours calling Mattel today only to find that they will have to issue a new code which may take up to a week. However, before issuing a new code, they made a point to tell me that buying from amazon.com is considered a "second hand" purchase. WHAT? The package looked as if it'd never been opened. I hope you get your code without the attitude I had to face from Mattel's tech support.
1674926
I ended up sending mine back to Amazon. They were super-cool about it, shipped out a replacement via 1-day the same day, and I should have a new ZUne by the time I get how from work today. We'll see if I fare any better this time around.
3268
The answer depends on who you order it from and who fulfills it. Mine was not despite selecting MP3Car as the seller. I later ordered it directly from MP3Car and got the genuine item.
1380758
Thanks for the reply. Unfortunately, when I saw the rebate had gone I took them out of my cart and re-added them to try to get it back, but it didn't work. Is there any way to get it back?
738476
Mine was faulty and didnt play anything. It didnt even have a Squeeze me tag. I ordered from 2 different sellers and both were defective! Very disappointing! I bet yours is also defective.
161242
We have the same problem!!!How frustrating!!! This is the one toy my daughter really wanted for Christmas and it's not working!!Can't register the code nor will they send me the confirmation email!
182542
I had a similar problem with another Bill me Later deal for another product. I called Amazon, and gave the order on the phone, they had no idea why it wasn't working. If you believe you qualify, call them - they were pretty fast with me handling the order.
1132948
My mother in law just ordered this for Christmas and had the same problem. The CD part only worked half the time. So we sent it back. Good luck!
2186570
I registered mine. I had a problem with it in a few months and they sent me another one 2 days later. Great service
1619423
Lisa, I'm sorry you're facing difficulty with this music box. My granddaughter's is still working fine. Perhaps you can contact the manufacturer and politely ask for a refund or ask for an explanation and remedy. I hope this helps.
639393
We did not get a product registration card in any of our packaging. How do we do this? so that we can get an update, any ideas? Brent and Donna
361465
I ordere one and they sent me one someone had returned to them and it's all damaged. I am trying to get a prepaid label.TO SELL YOURS: Go onto the Amazon site and sign up on their "Sell your items" site. Look for instructions there
1175360
Were you able to find the software because I am in the same boat. My daughter had hers given as a gift years, years ago. Well the toy been passed down to daughter #2 and I would love to change the name on it.
29036
There's a code on the paper!! I know cause I had the same problem but there's a code you have to enter and order for it to work..
1702090
I am sorry to inform you that my experience is not a good one. The player did not acknowledge there was a CD in it and I returned it for a refund since that was the reason for the purchase. To add insult to injury the customer service line is not assessible in the States.
1676487
Laurie, I never opened the one I ordered yet as my grandson is 8 months old now. I plan on opening it for Christmas. All I would do is contact the company you ordered it from to see what they say about it and if they would replace it.. If it is the same with mine I'd just have my grandson's Dad roar his motorcycle and record it on a cassette and play it when ever needed. One solution I'd use. Sorry I couldn't be of more help. Dorothy
637237
I was unaware that it even came with the free song chip, but if you use the customer service number they can help. We had to call the number provided with the unit, same issue with the link for us. The customer service person was very nice and has already fixed a couple of issues for us and gave us good info when it came to setting it up.