we cannot get the flame to ignite except for the small "pilot light" area. There is just a tiny flame that does not circulate around the center disk.
1299885
Once the pilot light is on, turn the dial to the highest setting and wait a few seconds........................
1299886
When u turn the know for the flame to ignite- hold it In for about 20-30 seconds-the. Let it out and turn flame up-there is a device called a thermocouple that needs to heat up and allow the gas to flow to the burner- just remember to push the knob in and hold it there for that time then turn it up.
1299887
This has always been hard to light but now mine wont light at all. I am going to take the burner unit apart and replace with a new one.
1299888
Sounds like it is plugged it restricted. Can you get it apart and blow it out?
1299889
I had the same issue. I learned to hold the dial at pilot for about 5 seconds and had to light the pilot area with a lighter. Once lit I slowly turn the dial to high and its ignites every time. I haven't had an issue since.. Hope this helps
1299890
You have to push the button in to prim until the pilot light lights. If you have that then you need to release the button and turn to the on position. If you have no flame than you have bad regulator dirt in the lawn or low pressure in the propane tank.
19561
Make sure you hold it down for a minute before you release it, so it will heat up the element. If that isn't it, I have no idea. May be defective.
559414
We had the same problem. Turns out you need to use the smallest burner. Since it's not heat resistant plastic, the larger burner causes heat to go up the sides vs heating from the bottom, causing the melting.
1426092
They should light just as easily. Double check the tip in installed right. Gas on. Few clicks. And then give it a few to see if it warms up. The fire may not be entirely visible.
1266673
The one I have does not have an ignitor. There is a pilot light between the cannister and the grill that you light.
19560
I've only had mine awhile but I learned if you turn it to pilot, hold it down for 5 seconds then push the ignitor, it lights.
540513
Mine will not burn anythng, will not work. Save your money, buy another product. Larry Ellis
1836239
I can only suggest you check all your connections and blow out possible dust/grit w/compressed air as detailed in instruction book. My son has to do that occas., when the pilot flame has a yellow tip or looks too high. If that doesn't do it, I guess you should call ProCom.
2134344
I do not think so. It couldn't get enough air to burn anyway, I wouldn't think...... Pat
1592432
Sorry, I cannot answer that question, except to tell you the fire glass doesn't burn up. It can be relit.
2012150
Same problem with me. I returned it for another stove but is still not having a flame
274967
The glass does not light on fire. You need propane or natural gas. The flames coming thru the glass is the beauty of using them.
219832
Yes, we have experienced a few times that we were not able to light it. It seems to be similar to our Bar-b-que in terms of our inability to light it up. Which usually points to one of two things: either bad lighters or bad operator. I'm afraid it may be more of the latter! I know it's frustrating but we keep a lighter near the unit in case it doesn't light.
2258904
Mine would not even blow up. It was defective. According to other reviews, I'm not the only one with the same problem.
1000920
The flame is enclosed and does not seem to be much effected by the wind on mine.. Hope this helps
1761722
not sure why your unit doesn't fire...have you checked the igniter? Mine only refused fire once because I wasn't releasing the igniter correctly...I used a long nosed gas grill lighter that day...then I figured out to push and release the igniter correctly and have not had any problems since Really do like this gas grill!!
1505198
The unit has a thermocouple for a flame safety, check to see if it is loose where it screws into gas valve, make sure thermocouple is in pilot flame. This is a flame safety pilot problem.