Since the pump isnt needed daily, its easy to forget about. Is there anything I need to check regularly (quarterly/yearly) to ensure the pump is still working?
2038436
It is suggested by the manufacturer to run it every few months. That will test the pump and all its components.
2038437
It is easy to forget about it since its a back up and you hope you dont need to use it often or ever. But, just like a regular electrict sump pump, you should cycle it through every other month or so just to make sure it is still working properly to be on th safe side.
2038438
As with all backup systems of any kind, you should occasionally check its operation. I check mine about every 6 months, especially in early spring when most of my water starts to come in to the sump pump. All I do is unplug the main sump pump and wait to make sure the basepump kicks on. If there is no water coming into the sump, I have to run a garden hose into the sump to test it. The first year I had it, one of my tests failed because I must have not clamped the float down tight enough and the float got caught on the side of the sump wall and wouldn't raise but that was my fault for not tightening down the clamp enough. Thats why its always good to test any backup, no matter what it is.
2038439
As long as the main water pipe is connected, the pump should work. The most vulnerable part is the floater trigger. Since I only use this pump as a back-up pump, here is what I do to ensure the proper working of the pump: (a) I will manually un-plug the main pump in the early summer before the storm season begins and use the garden hose to fill in water to observe this pump is triggered and working properly; (b) I will also pick a rainy day when I am home, manually unplug the main pump to observe if this pump is automatically triggered. So far, all my maintenance has been successful, except in the first maintenance, when the floater trigger is somehow stuck against the wall. As long as the main water pipe is connected, the pump should work. The most vulnerable part is the floater trigger. Since I only use this pump as a back-up pump, here is what I do to ensure the proper working of the pump: (a) I will manually un-plug the main pump in the early summer before the storm season begins and use the garden hose to fill in water to observe this pump is triggered and working properly; (b) I will also pick a rainy day when I am home, manually unplug the main pump to observe if this pump is automatically triggered. So far, all my maintenance has been successful, except... » Read More As long as the main water pipe is connected, the pump should work. The most vulnerable part is the floater trigger. Since I only use this pump as a back-up pump, here is what I do to ensure the proper working of the pump: (a) I will manually un-plug the main pump in the early summer before the storm season begins and use the garden hose to fill in water to observe this pump is triggered and working properly; (b) I will also pick a rainy day when I am home, manually unplug the main pump to observe if this pump is automatically triggered. So far, all my maintenance has been successful, except in the first maintenance, when the floater trigger is somehow stuck against the wall. « Show Less
2038440
As with all backup systems of any kind, you should occasionally check its operation. I check mine about every 6 months, especially in early spring when most of my water starts to come in to the sump pump. All I do is unplug the main sump pump and wait to make sure the basepump kicks on. If there is no water coming into the sump, I have to run a garden hose into the sump to test it. The first year I had it, one of my tests failed because I must have not clamped the float down tight enough and the float got caught on the side of the sump wall and wouldn't raise but that was my fault for not tightening down the clamp enough. Thats why its always good to test any backup, no matter what it is. As with all backup systems of any kind, you should occasionally check its operation. I check mine about every 6 months, especially in early spring when most of my water starts to come in to the sump pump. All I do is unplug the main sump pump and wait to make sure the basepump kicks on. If there is no water coming into the sump, I have to run a garden hose into the sump to test it. The first year I had it, one of my tests failed because I must have not clamped the float down tight enough and the float got caught on the side of the sump wall and wouldn't raise but that was my fault for not... » Read More As with all backup systems of any kind, you should occasionally check its operation. I check mine about every 6 months, especially in early spring when most of my water starts to come in to the sump pump. All I do is unplug the main sump pump and wait to make sure the basepump kicks on. If there is no water coming into the sump, I have to run a garden hose into the sump to test it. The first year I had it, one of my tests failed because I must have not clamped the float down tight enough and the float got caught on the side of the sump wall and wouldn't raise but that was my fault for not tightening down the clamp enough. Thats why its always good to test any backup, no matter what it is. « Show Less
2038441
Since it is operated by water, and pipes with water can develop calcium buildup, causing the eduction to lose its suction, the pump system should be tested at least once a year. A simple way to remember is to do it on a holiday that you know you'll be home, such as Christmas. Testing only takes minutes and, if in fact you depend on the system for your backup, the time is invaluable. Unplug your main pump and fill the sump with water. It should start the backup system pumping. Simple and easy.
2078207
Hi, I have never had a problem with the pump. I would say that it was an isolated issue which happens with most products. Mine works incredibly well.
799905
I clean mine in hot water and use pipe cleaners, but there's a cleaning kit. Try replacing the power supply, that's what failed on my pump.
723110
Yes make sure pump timer is set to proper am or pm and running. Second that valve is installed properly under the sink. If this does not work do an exchange for a new valve.This is my second unit i have installed myself and instructions are very clear never had any problems.
873509
I personally do not leave the pump on when not in use. Grey water flowing by gravity should go thru, but if there is any debris, it may stick in the pump.
373479
My suggestion is to fill the pump pit with water, and see if it kicks on and off. Run a hose to the well and see it go thru the cycle about 3 times.
2283836
I have not had a problem. But I notice that you have to make sure the pipe from the circulator lines up exactly with the hole in the top and sometimes I have to take a second or two getting it lined up. I think the only other reason it would not circulate is if it is dirty, or the pump isn't working right. If you just got yours, then it's the pump, and ask for an exchange.
1667265
Not sure who you bought this from since this is a general forum. The pump must be cleaned on a weekly basis depending on the number of pets you have. You can review a nice video of how to do that here: https://www.youtube.com/watch?v=TYyTFv_u3Sw
1740448
yes I ran the pump every day as normal. my wife and I pulled it off on to the grass. washed it down. turn it over folded it up and were able to roll it back up into the package that it came in
1772718
Yes my pump is out in the open running for about one year or so. Great pump very quiet.
723112
I would not think there is anything wrong with the unit, as these pumps are nearly a piece of mechanical art! I would suspect the pump isn't running. It's difficult to tell, because it makes so little noise when running. Be sure the timer is correctly set, especially the AM/PM part. If ok, switch timer to "on", and check that pump is running. Use a screw driver to listen: pump-to-ear. If it's running, and the water is hot, check the sink, again. Good luck
1025613
Hi Paul H,Is there any update ? Have you talked to your technician ? It's almost a week and that pump is still not doing anything, I really want it to work.Thank you.
778624
My wife used hers daily for several years and didn't have issues. However, if you open it up and the gasket is worn or the metal filter is clogged, it may be time. For $5, it is a no-brainer.
1269158
I've had the pump since April 2011. Check out my review for some information http://www.amazon.com/review/R11CLLTP7487AP/ref=cm_cr_pr_perm?ie=UTF8&ASIN;=B0036E9VB6&linkCode;=&nodeID;=&tag;=
505609
The pump that comes with the pool will run continuously and is not good at all. I recommend getting the upgraded pump which comes with a timer. We set ours to run 2 hours a day. It keeps the pool very clean and the electric bill down.
1839239
Yes, last two orders the pumps are not working. I have been using these for about 2 years and no issues. Then when the first one came and I could not use it and my boyfriend also spend a long time trying I figured it was a fluke. Now with the second order and not working I am not so happy.
879924
I just bought my third one which I use in a small fountain. Sometimes it does need cleaning. Check to see if something is stuck inside the pump. Otherwise contact the manufacturer or go to their webpage. Usually customer service can answer questions online.