I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All it is good for now is to look at. I looked on and in the box and couldn't find any address or computer site to find a new inside part for the pot. Does anyone know a place to check? I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All... » Read More I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All it is good for now is to look at. I looked on and in the box and couldn't find any address or computer site to find a new inside part for the pot. Does anyone know a place to check? « Show Less
577252
If you still have the receipt, just return it for a full refund. My coffee pot rusted on the bottom & Penneys replaced it. The second one also rusted, but this time the warranty had expired so now I'm stuck with an expensive pot that I can't use. It is a piece of junk! If you can get a refund, do it.
577253
Yes the insert is very flimsy.. same thing happened to me... i paid way too much for what i received.. I didnot get any paperwork either..so I took it as a loss.. I know have learned you just need to look up your history to find your order.. click on link and you will find the shipper.. send itr back.. this was made very poorly.. besides the basket falling apart my enamel is chipping off...
353416
Same thing happened to me. No luck with the company. I went to Walmart and bought a camping perc and took the tube out of that, put it in the Paula Deen pot and haven't had a problem
577254
I had the same problem. This item and the 12 and 16 quart pots are just junk. Yes you could probably get items replaced but you will just get junk to replace them. To me it is a health issue. We paid a lot of money for Paula Deen Red Speckled cookware. The pans so far hold up. Back to the coffee pot, if you value your health don't use it. We just put artificial flowers in it. James W.
577255
The only suggestion I have is to contact Paula Deen Enterprises. I think they partner with cooking .com. I'm not sure who manufactures the percolator, but they may be able to help you. Phone is: 866-957-2852. A possible web site is: http://www.pauladeen.com/index.php/pdnew/contact . I hope this helps. Maybe the percolator is from meyer.com?
554859
contact mfg..or replace it with a Moka Pot..there made in Italy..1 too 12 pot size's..or a Vigano 1 cup espresso...I my self went with the Moka Pot..Not sure if amazon has them for sale...Noting I buy a lot from amazon....Amazon is my first choice for on-line shopping..But a friend said the Moka Pot is on e-bay..
959629
Sandy, I had this coffee machine... IT STINKS.. to put it mildly. Same problem you are having. I loved the coffee but the pot was a pain to deal with. The only model worth the money and I'd buy it over and over again is the "Hamilton Beach 48464 Brewstation Summit" Believe me, get the 48464 and you will not be disappointed one bit. GREAT COFFEE, NO LEAKING, NO PROBLEMS... I THINK IT IS BEST TO START OUT WITH THE ONE YOU HAVE SO YOU WILL NEVER BE WEAK ENOUGH TO PURCHASE THAT MODEL AGAIN. GET RID OF THIS ONE AND GET THE ONE I HAVE. YOU WILL NOT BE SORRY....
1524419
I am an electronics engineer and usually any burnt smell from equipment or appliances is not a good sign. It takes quite a bit of curent to boil the water in the coffe maker. Make sure the cord or plug are not getting hot to the touch. If the plug is getting hot you might have a loose connection or defective power receptacle in the wall. If the plug is not getting hot and the smell is from the inside of the coffee maker I would call the company with the model number and the serial number. It can be hard to read but it is stamped on the bottom. If the device is under warranty they should send you a new one. This burnt smell could be a safety issue so call them and tell them you have a safety concern. Try 1-800-851-8900. I'm still lovin my Hamilton Beach Machine. Ron in Virginia Beach
1789424
I would call the Company, I have one and it has done really good. I have had mine for about two years and love it. I use it every day, I make all my coffee and tea with the water and that is the only water I drink. I hope you can get it fixed. Wish I could have been more help.
449065
There are 2 small holes in the bottom of the one I have. I find that this is about perfect for how I brew coffee, the most crucial thing is to have the right grind, it may take a couple try's to perfect it, but I've never had a bad cup of coffee out of this thing
2199122
I have owned three of these coffee pots. One had the same problem. I had to pull out the instructions and follow them exactly. This particular pot required cleaning OFTEN. I hope this helps.
1618237
Funny, I had the exact same issue - I had taken the filter out to clean it and the mesh just disintegrated when I rubbed it. So I looked for a new filter. You can buy them on the Aroma website - only two dollars - but you have to call them about it so that they can be sure to send you the correct one for your model. That saves mistakes I guess - but it doesn't inform you about any shipping charges. I did not call because then the on/off switch stopped working. The kettle still boils water but we really get good use out of this feature ( OK we are good at wandering away and forgetting we left it on)! SO now we are looking for a replacement. The kettle lasted us about 14 months. Funny, I had the exact same issue - I had taken the filter out to clean it and the mesh just disintegrated when I rubbed it. So I looked for a new filter. You can buy them on the Aroma website - only two dollars - but you have to call them about it so that they can be sure to send you the correct one for your model. That saves mistakes I guess - but it doesn't inform you about any shipping charges. I did not call because then the on/off switch stopped working. The kettle still boils water but we really get good use out of this feature ( OK we are good at wandering away and forgetting we... » Read More Funny, I had the exact same issue - I had taken the filter out to clean it and the mesh just disintegrated when I rubbed it. So I looked for a new filter. You can buy them on the Aroma website - only two dollars - but you have to call them about it so that they can be sure to send you the correct one for your model. That saves mistakes I guess - but it doesn't inform you about any shipping charges. I did not call because then the on/off switch stopped working. The kettle still boils water but we really get good use out of this feature ( OK we are good at wandering away and forgetting we left it on)! SO now we are looking for a replacement. The kettle lasted us about 14 months. « Show Less
853629
I know what you mean Michael, we went through two of the Faberware percs and both died the same way -- heating element failure after a few months. Both were under warranty but the hassle of sending them back wasn't worth it. Last week we were in Wal-Mart and on a whim I decided to see what kind of percolators they sold. A nice looking 12-cup unit from GE caught my eye and we decided to buy it since it was less than $50. The build quality looks great, it makes good coffee, and it comes with an _in-store_, 2-year replacement warranty. If it craps out in the next two years, I can bring it in to any WM and they will replace it on the spot. I know what you mean Michael, we went through two of the Faberware percs and both died the same way -- heating element failure after a few months. Both were under warranty but the hassle of sending them back wasn't worth it. Last week we were in Wal-Mart and on a whim I decided to see what kind of percolators they sold. A nice looking 12-cup unit from GE caught my eye and we decided to buy it since it was less than $50. The build quality looks great, it makes good coffee, and it comes with an _in-store_, 2-year replacement warranty. If it craps out in the next two years, I can bring it in... » Read More I know what you mean Michael, we went through two of the Faberware percs and both died the same way -- heating element failure after a few months. Both were under warranty but the hassle of sending them back wasn't worth it. Last week we were in Wal-Mart and on a whim I decided to see what kind of percolators they sold. A nice looking 12-cup unit from GE caught my eye and we decided to buy it since it was less than $50. The build quality looks great, it makes good coffee, and it comes with an _in-store_, 2-year replacement warranty. If it craps out in the next two years, I can bring it in to any WM and they will replace it on the spot. « Show Less
1368227
To second another answer... There should be a little note from the factory that says they test with actual coffee before the unit leaves the factory, so finding left over grinds is normal on new units.
1717201
No. We have never had a problem with the pot. This is our 2nd one and wouldn't spend our money on any other coffee pot. what did happen with our first one is the heating element went out after about 3 years and the warranty labor with the shipping would have cost around the same as a new one. We then bought a cheap coffee pot that was garbage. We agreed it was worth the money. We would give this pot 5 stars. Hope that helps.
1431420
I bought mine used from Amazon. It should had been discarded instead of resold there for I believe there was no inspection before reselling the coffee maker. This is why I say buy new
1813393
Yes, My coffee pot is 33 yrs old & still works great. The plugs, however, need to be replaced. I often order a few at a time.
1782647
I'm sorry to hear that you had a problem with your carafe. I know they sell these parts on Mr Coffee.com. I would also write to customer service and let them know what happened. Maybe they'll replace it for free. Good luck!
2020291
This sounds like a defect to me. I would contact Hamilton or see if Amazon can replace the coffee pot. I've never had this problem.
2203035
We've had the same issue with our coffee maker. Unscrewed the plate on the bottom of the machine and found an orange "rubber" water hose had cracked and is leaking. I was able to remove the hose, off the cracked portion and reinstall with just enough length remaining, though this will probably happen again. I will go to a hardware store to look for replacement hose materials, its not too hard to replace with a needle nose pliers or forceps are best. I don't know if this is an issue with cheap materials or city water issues, nevertheless I was disappointed and will not be buying another Cuisinart. Its only about 1.5 yrs old.
216145
My vue500 stopped working suddenly as it would just not power on. I was told by Keurig that if I used 3rd party accessories it would void the warranty, so beware of providing that information. I see in the comments that the needle can get clogged with coffee grounds, but I don't understand how this would prevent the machine from powering on. Anyway, they did send me a new coffee maker, and before I send the old one back I will look to see if the needle is clogged. I hope they can come up with a better adaptor- the k-cups are cheaper! But I do love the metal filter for using my own coffee - works wonderfully well that way! My vue500 stopped working suddenly as it would just not power on. I was told by Keurig that if I used 3rd party accessories it would void the warranty, so beware of providing that information. I see in the comments that the needle can get clogged with coffee grounds, but I don't understand how this would prevent the machine from powering on. Anyway, they did send me a new coffee maker, and before I send the old one back I will look to see if the needle is clogged. I hope they can come up with a better adaptor- the k-cups are cheaper! But I do love the metal filter for using my own coffee -... » Read More My vue500 stopped working suddenly as it would just not power on. I was told by Keurig that if I used 3rd party accessories it would void the warranty, so beware of providing that information. I see in the comments that the needle can get clogged with coffee grounds, but I don't understand how this would prevent the machine from powering on. Anyway, they did send me a new coffee maker, and before I send the old one back I will look to see if the needle is clogged. I hope they can come up with a better adaptor- the k-cups are cheaper! But I do love the metal filter for using my own coffee - works wonderfully well that way! « Show Less