Where do I direct questions about the light ceasing to operate after 6 months?
2046883
well i would try to fix it myself first by checking all the batteries, check for water in unit etc etc. if all else fails you should let amazon know about this problem see if they will exchange if not move on..
2046884
First check batteries. If OK check for moisture in the light. I have on on my fifth wheel and if it rains hard it will quit but dry it out and it is ok. I have had one on my porch for 2 years stillworking.
2046885
IDK I have not had mine six months yet. You might try checking the battery connections and make sure of clean with tight contact, or clean the receptor eye. I have had spiders build small nests in them before. Other than that, It is an inexpensive light in all likelihood made in China.....
389476
I'd send the bad one back. It should last longer. The LED part is probably good, the circuitry sometimes fails. Can't remember the warranty, thought it was a year.
1034217
Your ballast and capacitator need to be replaced. Although the lamps last forever, the current manufactuers of ballast are junk. Best to replace whole light as cost to have someone replace ballast is probally more than cost of new light unless you have a friend who's an electrician. I have had to get three replacements in last 22 years. The last two only lasted 4-5 years a piece. Neighbors have same problem. Hopefully you can get your money back for the bulb and photo cell.
558912
I don't know, have not had to replace light yet. I would contact the manufacturer.
1200606
I believe there is a one year warranty but I have not had a problem with the light
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
2226818
Hi Deann, honestly mine only lasted 3months. Switch to turn on/off, and day/blue night lite started acting up. The only blue light would turn on, then only the day light, then NO light. Very disappointed, because when we first received it I gave it a positive comment & loved it. I guess, I got that one bad apple of the bunch lol. Good luck and Happy Holidays
1660634
The light is suppose to last longer than a month. I know it's suppose to have a year warranty on it. I've seen customers have them last a couple months, maybe up to a year. It just depends.
1427801
The light source is LED which should last for years. It is not replaceable. Can you still return it?
1654173
I would send it back. I have had mine for some time and have had no issues with mine. Sounds like a bad light sensor. Good luck.
755600
I've had mine plugged in and on for 6 months ~ a year? Edit: after that the lantern died (not the bulb). Rip lantern.
583401
Yes, the lamp needs to be replaced due to a limited lifespan. It is included in the 1 year parts & labor warranty. However, I wasn't anticipating having to replace it after just 6 months. The owner's manual shows how the customer can replace it themselves. They run around $150. Samsung Customer Service states they are dispatching a Home TV Repair service to replace our lamp under Warranty.
738260
I've had mine for 6-8 months and have had no problems so far. I use it just about every week. I haven't even had to change a light bulb yet. It is just for my personal use and sometimes my daughters.
2110846
Sorry to not get back to you sooner.....did you get your answer about the warranty? I will try to monitor my e-mail more closely. I have another thing to share about the light if you are considering buying it.
1842421
I see Ott light products/lamps in various stores (frequently 'craft/art supply stores). Haven't needed new parts yet, but pretty sure you could get. If nothing else, could likely get directly from company.
2073175
my apologies. I thought I was answering "yes I will respond" when I clicked on the yes button. I do not believe the light can be replaced. In fact, the first lamp had a crushed light and a replacement lamp was sent.
423851
I don't know, but the people at LightPortal are extremely helpful. Email them.