is there a way for the seller to make sure the part works 100% before they send it?
2013160
I am not sure about that. The one I bought working perfectly well and it was easy to replace as explained in YouTube video
2013161
It was a brand new Samsung oem part when I got it, I was a bit shocked, I thought it was going to be an aftermarket part. I don't think you will have any problems with it all. Your question falls under the return policy, which would be covered by Amazon regardless. 100% guarantee
711912
You SHOULD charge it just to make sure its actually working. It could mean nothing that you received it that way.
498403
Get back to the person you purchased it from as they would have your order #, etc that is necessary. They should help you as usually you can not go straight to manufacturer.
1831035
I am sorry to say that I do not know. I have tried to contact SmartPArts online for customer service sith limited success in the past, but you could try that approach directly to see if they would be of any help
1421485
I'll refer this matter to the dealer whom I purchased this item to find out if he could suggest a solution what to do to your problem before you return this item. If it works, then it saves you the hassle of returning it for refund. I'll let you know immediately as soon as I get his answer. Thank you for your patience.
1626873
We would suggest contacting the manufacturer for technical support. Or if within the sellers policy you may be able to exchange the item.
1391633
I'd get in contact with the sellers. In my case, with my initial purchase, it didn't fit/work, but the sellers were really good about assisting me with the correct part - and ensuring that I got customer satisfaction.
304264
Did you contact Duracell? I am sure you can order the part directly from them.
2267532
Yes. I would suggest Sending an email to the company to ask them to send you the parts. We had a good experience with them
1459286
No there isn't. The company also doesn't guarantee anything. If it "worked" before they sent it out they do not want to fix it if it's defective!
157097
If you bought I very recently I would try several times to get a refund or replacement with the owner. I had success after writing to them repeatedly. (It would be very surprising if they can send you a replacement part, still you can ask)
604058
I would expect that any reputable company would replace the defective product. Shipping is sometimes added even though it may not be your fault. Sometimes, cheaper may not be better.(But usually is.)
1181467
I suggest you to contact the seller directly by clicking the "contact seller" link in his storefront page, is the only way to be completely sure.I bought mine from them and i can tell you that everything came well packaged and in excellent conditions
1023379
you need to call customer service ,but I believe getting parts may be a problem.Customer service was wonderful anytime I called w/questions.
373485
i took it to the geek squad at best buy (in london uk) and they fixed it w/ no problem, it SHOULD be an easy thing to do, but obviously it is not, it's a bit tricky, i would take it somewhere RELIABLE and have them do it, should not cost that much
139893
Shoot the supplier an email. Worst case scenario: just buy a new one locally.
1137532
I would contact customer service and explain and have them ship out that part.