We cannot get the hole for the faucet made-any suggestions?
2049902
Both sinks were installed when the contractor laid the granite. I was not aware of this issue
2049903
There are perforated areas on the sink that can be drilled or punched out. These perforations can be seen on the under side of the sink. I think there are four holes. If you have a double faucet you will use three and then one for a spray. We used only one hole as we have single faucet with spray. Hope this is a help. Happy Holidays
2049904
Turn the sink over, insert a flat-head screwdriver into the scored circular area and tap light with a hammer. Move the screwdriver around the precut hole and continue tapping, varying force. It will eventually pop out and you'll have a hole for the faucet.
2049905
The directions said to "tap lightly" to punch out the hole. We had to get rather forceful with it. I believe we ended up using a chisel. Don't be discouraged, the sink is awesome and well worth the effort.
1363681
Sorry, I can't help you. We have had no issues with the faucet or water pressure.
1081939
Your question might be a good one to ask Hansgrohe. My faucet is relatively new and has been without problems since its installation.
2078128
Other than getting a different faucet, just don't know. Hope you have better luck with it than I did. Went to a PUR and like it a lot better.
1317438
I had the same issue bought the house with the faucet. I went by looks and it worked great for me. I only think the made one variations of the sprayer. Did not take long to install. Like a new faucet. Good luck,James
90808
We purchased that faucet, but then sent it back due to problems in the finish, so we didn't try to install it. Next purchase was a different style.
802610
We had the same problem. My husband modified the frame. He cut off the leg that was in the way, welded on an angle and bolted it onto the wall directly.I have to admit it was a little tricky but it was worth it. We strongly advise to consult a plumber who knows what he is doing if you don't have a a husband like me : )The easiness of cleaning and the added space due to installing this system is making this bathroom a showcase. Good luck
1250303
Have replaced at least a half dozen since original purchase of faucet with no installation problems ,least so my wife says. She's the installer since I can't fit under the sink cabinet. Sorry I can't be of more help. Sometimes it's a bear to remove tho'.
666671
I looked up my original order from last year: it says 'one hole faucet with additional knockouts' -- I used a one hole faucet so my handyman didn't need to do any additional reconfiguration... the knockouts may be more apparent on the underside of the sink?!?!? suggestion: call amazon and ask them for # of Pegasus company and call... if they want the sale, they should be VERY helpful... happy holidays -- hope you get the answer you need!!! :) angela
1743035
Yes that was the unfortunate thing that happened with us also. We went to lowes and got a new one to replace the one that came with it. Also we had to go back in and reseal so it worked with the plumbing. Kind of a pain. But we love the sink. Good luck !!
1438997
Hi, There is a tiny set screw in the back of the faucet that has to be kept in place. It is right at the base of the faucet where it sits in the collar. It is very hard to see and my son in law had to sit on the counter to put it back in place. I took a picture but I can't get it to post. Put a mirror behind the faucet and you will be able to see it just above the collar. I hope that helps.
35486
It's difficult. My contractor couldn't figure it out. I had to go to my local hardware store with it and similar piece of pipe that is sticking out of the wall. They found the parts that I needed to make the connections work. The issue is that the faucet itself is in metric while our pipes are in inches. The piece that goes between the faucet and that goes to the wall are metric on one side while inches on the other. Finally, I got plumbers tape. Not the regular white one, but a blue-green color, which is more heavy duty and prevents leaks. In addition, I was told to use some sort of goop that you put on both sides of the threads (the male and female parts of the pipes - in ALL the connections: from the faucet, the adaptor, and the wall). Let it dry overnight or two days, and I guarantee that it'll work. The only other thing I can recommend if you really want a claw-foot tub faucet that has less issues, you'll have to get one made for the US inches connectors, you'll have to guy one that is REALLY expensive; like $500-$900. I hope this helps.
1709276
No.... Also plumber told us that if faucet ever broke we would have a difficult time replacing it...good luck! Please post if you are successful.....
844776
Hi Eric I can't remember the faucet that I installed used all the holes. But any plumbing dept.or hardware store carries them inexpensively ,even Amazon check them out. Chao. C.S.R.
1106650
I had to twist the hose as it was inserted to get it to ADVANCE through the bend in the faucet base. I hope this helps.
2046421
I got it with a dedicated faucet. You'll have to contact the company about it's use.
639339
Sorry! Can't help with your problem. Out faucet was installed by a plumber and we have not had any problems whatsoever.