I did love my Gene Cafe UNTILL the heater went out. The heaters don't last very long. Ordered another and it went out. Do you have the same problem?
2036016
Thank you for telling me.I am not problem. I use a good Gene Cafe Roaster.Merry Christmas!!
2036017
Yes, I loved my machine when it worked. My first machine worked for one roasting cycle, then died. My second machine worked perfectly for six months then overheated badly and died. The company rep either had an e-mail box that was full, voice mail that was full or did not return calls. I would NEVER buy from them again.
2036018
I've had my Gene Cafe for 4 years and have roasted well over 400 pounds of beans without any problems with the heating element. I do follow the manufacturers suggestion of allowing the unit to rest for 1 hour before roasting the next 1/2 pound batch.
2036019
I haven't had to replace the heater and I have roasted probably 20 lbs over the last 3 months.
2036020
my heating element went out after 18 months. I replaced it and haven't had any problems since (4 years now).
2036021
We have used ours for 2 years now. So far no problem w/ the heater. We did have a problem where something got stuck and melted much of the unit. I contacted the manufacturer and they were very good about repairing my unit. I have actually had a couple of problems, the other was some board went out. Again, they were very good about replacing the board. I have not had a problem in a while, so I don't know if they would still be so good, but we do LOVE our machine!
1758488
I purchased this to use with a typical coffeemaker. The first stopped working after a few months, so after contacting the company, I was able to return it (I paid the shipping) and they sent another. This one has stopped working too (it doesn't shut off after the appropriate time has passed). Maybe it works fine with a 60watt lamp, I don't know. If you return it for another, I wouldn't use it with the heater. My guess is it will stop working.
2003596
Thats what happened to mine! Altho, I didnt move....my cooling system stopped working within a couple months of me buying the machine. Its not worth it.
411736
Mine went bad after 1 year. Maybe install, maybe product. Tear up whole floor? So we have no heat in floor. Dave
1773163
Rob- Sorry, But Can't Help You. I Purchased the Heater About a Year ago and Have Given it to a Good Friend. Myself, After trying the Heater Out, I Was "VERY EMPRESSED" !!!. It was the Best Heater We Found, to Heat My Friends Garage, for Our Weekly Card Game. Hope It Helps ? Take care Ken
1505896
I'm sorry that your heater has quit. Only the Manufacture can answer your question. I purchased two one year ago. One has just quit and was sent out with the garbage.
646644
I spoke to Sunpentown about the heater suddenly stopping on me after a few months and returned it to them for warranty repair. They gave it the "sunshine treatment" and told me on the phone that nothing was wrong with it and sent it back to me. It ran for a few weeks and then refused to work. Lesson learned from SUPENTOWN JUNK, I went to Costco and paid $300 for a Dyson mini-tower contraption that heats and cools. In the future, if it is not a brand name I will not buy it through Amazon, where Buyer Beware rules the internet marketplace.
2101905
mine ended up in the dumpster. I bought a MrCoffee and it has operated just fine.
683449
Ok. Your coffee maker is still under warranty. Return it to where you bought it and get another. If they don't cooperate, contact Mr. Coffee, online, and they will make arrangements to send you a new one. I just did this very thing because of a bad heating plate that rusted out. Best of luck!
1633578
i still have my brand new one that is not working....they ask me to send it to a corporated store in Miami...i am in the bahamas...I repared the first one but not this one....so I have to pay for transport to «Miami and then if it only a bad connection that I didn't find I will have to pay for the work at the shop.Hello this is a brand new generator...so I think I will have to buy another from another compagny...a tri-fuel one or gazoline one that I could change the carburator for propane with a kit...that I already did it a few times and it work good.....Pierre
1688419
The majority of the posts are positive. However, a few fuss about "breakage" and/or the heating element dying out after a couple of uses.What model is yours? I am begining to comprehend the proper uses and the best recipes, but "model numbers" are not given with the posts.MML
176824
yes...no problem the problem is the heater goes out in about a year... i have tried 2 of them
2236016
When we had a similar problem, it turned out that one of the two heating elements was corroded through. (We have well water.) We had both elements replaced, and so far so good. This happened after we'd had the water heater for several years. If yours is fairly new, it could be a lemon. Hope you can get the problem fixed.
1436553
I too haven't had any issues. There are heat settings that you can adjust. If it doesn't heat up, you may have a defective unit.
986625
No I have not ever had to replace the heater unit, I use mine everyday ( Cause of such a cold winter) and it still runs wonderful. Comfort glow is such a great company, call them and I'm sure they will tell you how to replace, but looking at mine, I would say the bottom?
319574
I absolutely love this little heater! My electric bill dropped from $150 to $50. Yes mine turns off and on sometimes quickly but it is producing heat. I changed the mode around and back. It got better. I would contact them and ask what can be done if it persists.
1921719
I was never able to get a new heater. Amazon should be able to help you with a refund. Seller won't do anything.