Does anyone know if this unit is under a recall? Gree the manufacturer of Soleus Air has recalled many dehumidifiers because of a fire hazard.
2049874
I believe this is not under a recall, but another one started a $75,000 basement fire in my home. I will not be replacing my old unit with any other Gree product. Save yourself the time and your safety by staying away from these dehumidifier units.
2049875
We returned two Grees. For the last one we received a check in the mail which we used to buy a different manufacturers model.
2049876
Not that I am aware of. We have used ours for months w/ no problems. It removes moisture like a champ!!
2049877
If you go to consumerist dot com, the comment mentioned that the fire was the result of people not cleaning the filters. I just got my unit, I'll make sure to fastidiously clean the filters.
2049878
Ditto last answer. Not under recall, a replacement for a quieter unit I was more pleased with. Does the job though.
2049879
This is not one of the units that has been recalled. I actually purchased this one as a replacement for a recalled unit. Sadly, it is nowhere near as quiet as the original unit.
2049880
Go to the Consumer Products Safety Commissionwebsite for a definitive answer
2049881
I checked with Gree @ 2:00 pm on 5/19/14 and they told me that this unit IS NOT under recall @ this time. I will be getting this unit to replace the Soleus SG-DEH-25-4 that is being recalled . Look on the Consumer Safety web site and they will list all ( and there's a lot ) of the units being recalled !
1528826
I had 2 units that exhibited the same symptom - 99 in the display. I called Honeywell and they really didn't have a solution other than to return them, which I did and bought another brand. My only thought was that Honeywell had a bad batch of the thermostats and Amazon got more than there fair share. Only Honeywell will know about the bad batch if they even look at ones that are returned. My guess is they won't unless there are thousands of units with the same failure.
1217936
Do the American ones come with adapter GFP241DA-0926 ? I bought two of these dehumidifiers (supplied by GET plc through Woolworths in UK, reduced from GBP 40 to GBP 20) probably sometime last year, though I don't have receipts. One failed before the other so I was able to determine that is was the power supply and not the dehumidifier that had failed. GET can't supply new power adapters, and as I don't have receipts I can't take them back to Woolworths.
281425
I would say that your unit is defective, yes. I used my humidifier all last winter in my office, and never had this problem.
1642044
We've had ours for just over a year and the same thing happened -- and I can confirm, it is a fire hazard, which perhaps is why the company will send another out right away. (I'll find out tomorrow what the policy is when I call). Thanks for all the suggestions. I bought mine on Amazon and will call there too. As others have written, if the damaged one must be returned, there's no use in messing with it as it's a wash. I'll keep fingers crossed.
287453
I have not heard of any recall...can't imagine what could be faulty about it. Hmmm...I purchased mine in April 2013.
1934198
Not to my knowledge. I purchased this model to replace 4 other Soleusair models by Gree that were recalled.. If there was a mandatory recall, they would not be allowed to sell them any more, legally speaking...
794762
Mark, if its still within the warranty period return it for a full refund and don't order another one. I used mine very sparingly (10 times max) in my garage and then it suddenly stopped working. The sad thing for me is I have no recourse but to make it into a flower pot or throw it in the trash. Not much help but these are your options.P.O. in San Antonio
2235644
I haven't been informed of a recall. I gave the one I bought as a gift and have used it a few times. Seems to be fine
1540359
Joe, I am not sure but I believe it was a year warranty. If you have not already purchased this product.... DON'T! It is a potential fire hazard. The company offered several times to replace the product with a new one of the same model or my money back with a receipt. I wanted this product recalled!
785015
I am convinced that the fan should shut off periodically, although there seems to be no way to know when it will shuit off or how long it will be off-just that it does. Don, your fan may be shutting off at night when you are asleep or when you are not home to notice it shutting off. It's funny because you are concerned that the fan runs continuously and my concern was that my dehumidifier fan did not run continuously. The first rep's statement that the fan needs to run inorder for the unit to monitor humidity made me think I had a defective unit. The starting of the fan seems to have nothing to do with humidity but may be related to the passage of time, if that makes sense. I am convinced that the fan should shut off periodically, although there seems to be no way to know when it will shuit off or how long it will be off-just that it does. Don, your fan may be shutting off at night when you are asleep or when you are not home to notice it shutting off. It's funny because you are concerned that the fan runs continuously and my concern was that my dehumidifier fan did not run continuously. The first rep's statement that the fan needs to run inorder for the unit to monitor humidity made me think I had a defective unit. The starting of the fan seems to have... » Read More I am convinced that the fan should shut off periodically, although there seems to be no way to know when it will shuit off or how long it will be off-just that it does. Don, your fan may be shutting off at night when you are asleep or when you are not home to notice it shutting off. It's funny because you are concerned that the fan runs continuously and my concern was that my dehumidifier fan did not run continuously. The first rep's statement that the fan needs to run inorder for the unit to monitor humidity made me think I had a defective unit. The starting of the fan seems to have nothing to do with humidity but may be related to the passage of time, if that makes sense. « Show Less
1559093
The oscillator is likely broken. I had the same problem. The fan was working, but no vapor. I called Venta directly and he told me to take the cartridge out and try again. Still got no vapor. He said it was the oscillator. It was just over 1yr old, but I had only used it a total of about 4 mos the previous season so it was out of warranty and I was out of luck. I had one previously for almost 6 years and it worked great. I wouldn't trust this model anymore. To expensive for a one year warranty when so many seem to fail.
1051699
I'm sorry to hear of your problems; it really doesn't seem fair. The expense of returning the thing should definitely not be yours! Dehumidifiers are uniquely problematic, it seems. Our Kenmore and Frigidaire models worked beautifully until they stopped working, and the time was pretty short. We may have better luck with the Soleus.... but as I think I mentioned in my review of it, it's because these contraptions seem to require replacement quite often that we buy relatively cheap ones. My only advice, and you may have tried it already, is to HOWL at these people, long and loud. Be a squeaky wheel. Maybe their sense of fairness will kick in. I'm sorry to hear of your problems; it really doesn't seem fair. The expense of returning the thing should definitely not be yours! Dehumidifiers are uniquely problematic, it seems. Our Kenmore and Frigidaire models worked beautifully until they stopped working, and the time was pretty short. We may have better luck with the Soleus.... but as I think I mentioned in my review of it, it's because these contraptions seem to require replacement quite often that we buy relatively cheap ones. My only advice, and you may have tried it already, is to HOWL at these people, long and loud. Be a... » Read More I'm sorry to hear of your problems; it really doesn't seem fair. The expense of returning the thing should definitely not be yours! Dehumidifiers are uniquely problematic, it seems. Our Kenmore and Frigidaire models worked beautifully until they stopped working, and the time was pretty short. We may have better luck with the Soleus.... but as I think I mentioned in my review of it, it's because these contraptions seem to require replacement quite often that we buy relatively cheap ones. My only advice, and you may have tried it already, is to HOWL at these people, long and loud. Be a squeaky wheel. Maybe their sense of fairness will kick in. « Show Less
688283
Contact Dyson. Mine was on the recall list. Dyson sent me all the info I need to return the unit to them. I brought my unit (unpacked) to the local UPS office. They packed it and sent it to Dyson (no charge to me). In about a month, Dyson sent me the repaired unit (again, no charge to me).
891436
my amo5 dyson heater has same problem was recalled for defect and repaired tried to get answer from Dyson but not getting any reply from them ill keep trying
816687
That happened to my player once as well. Not sure why. I've had to replace my player 2 times already. I think it was because it had moisture damage. I'm now on my 3rd player and it's been working well. I would send a note about this to the Finis website. Hope this helps.
2098554
I found our dehumidifier really helped my allergies. It died, after eight years, and I am now ready to obtain this unit as a replacement.