I installed this, but my door pin gets loose as the door is opened and closed? Has anyone else had this problem? Any ideas how to fix it?
2040802
My only answer would be to try lubricating the hinge pin so it turns more freely.
1747319
I had read about a door problem before buying and was prepared. Best bet is to take it off and reassemble it to line up correctly. I have had no problems but then I didn't assemble it, my contractor did and I love it.
291452
Send it back. They should replace it. I have had mine for more then a year and it stays closed.Henry
501952
You probably already fixed this, but I ran into the same problem last night. The cause? The door on the battery compartment was not closed completely. It *looked* closed, but it wasn't. I opened the door to check the batteries and when I closed the door I saw a tiny little gap. Pushing down on the door caused it to click into place and everything worked.
465528
Mine locks but the locking cable has loosened. Does anyone have experience tightening it?
659724
I second the 5 seconds. I have mine on a heavy wooden door and sometimes the latch moves back into the locked position and I have to move the bar to open so it closes properly, otherwise the door bar hits the latch and just bounces back. I also second that before I push the open button or the code I have to pull/push the door so it opens. It's a bit annoying, but less annoying than fumbling with keys.
1112409
Mine was doing the same thing only after a few months of use. I used a needle-nosed pliers to bend the hinge on the left hand side just slightly. For ours it helped to bend it to the left and we continued to use trial and error of bending slightly then closing the door and repeating this until it closed snugly against the frame. Seems like a temporary fix, but hopefully it will hold out for at least a little bit. I also tried e-mailing the company about the problem and am waiting to hear back.
816081
I had this same issue and it was an issue with the door. You can have amazon send a replacement.
378380
Mine re-locks after a time out. When I leave, I just close the door and it's locked.
1488282
Mine was a little loose, but it just needs to be tapped to snug up the connector tabs. Hope this makes sense and helps.
1823938
Hello, I haven't experienced this issue, the only time the door relocks is when I close the door. It sounds like you may have a defective door lock.
1266266
i have not this problem, the door instructions were very confusing and actually had to redo what we thought was right. Maybe look into how it was assembled.
2121551
Remove old lock from door, install new one and check if cable supplied is long enough. If it isn't it will pull and release the door too quickly. I just added a piece of heavy twine to the cable so it was long enough. If adjusted properly there is very little wear on the twine, since it is only used rarely for emergencies.
1371432
I never had any problem with the door falling off, check to make sure it is connected to the box correctly, if not request another one. Hopes this helps..
594296
Take a peek at your unit. Has the metal plate that holds the door shut via magnet disappeared? My husband actually screwed the plate to the door and fixed the problem.
1870393
I have not had that problem. Push in until it snaps. I had to push a little harder than I originally thought.
1957202
Other possibility is that the two halves (indoor and outdoor) of the housing are pinching down on the mechanism when the two installation screws are tightened. Mine was like this and I added a thin washer to both the upper and lower screws between the two halves (installation is a little tricky...extra hands help). You can check for this condition by simply loosening the two installation screws to see if the key cylinder frees up.