I have little bits of a hard substance in my cream. Is this normal? Do they effect the way the cream etches?
2048114
I usually notice that in older cream. It can cause light spots and almost look like bubbles.
2261955
Today I went to put it in my coffee, and it looked like it has curcled, such as when regular cream goes bad. However, all it needed was to be shaken as it had separated. So be sure to always shake it up well.
1525518
No, the cream should be pretty stiff out of the tube. Try shaking more water out of your brush before lathering and see if that helps, otherwise I would return it for a new tube.
286151
Mine was hard too. I just sprayed a little wd40 on a Qtip and rubbed it in the closer. That seem to help. Plus the more I use it the better it gets.
1661419
Hi Dee, I'm just seeing this question now. The other comments are correct, there shouldn't be any grittiness. It should be smooth and creamy. Your jar may have been subjected to heat during shipping. Please email me (if you haven't already) and I'll send you a replacement jar right away. Kenny CEO Christina Moss Naturals
1092902
Mine had a lot of small bubbles when i finished. And lines from the squeegee. After a couple of weeks they disappeared. With the exception of 2 very small ones. You can take it off and do it again. I read one of the ratings and the guy said it is not a problem removing, recleaning and does not ruin it at all. So go ahead and redo it.
1125857
I use this cream and have always found it creamy with natural ingredients. What you are describing sounds more like a wax?! It does not seem like the same cream.
769343
Sometimes one cartridge is not enough to whip the cream. Use a second cartridge and shake a couple of times and you should be good to go.
1548011
Something similar happened to me on my 2nd attempt to make butter. My mistake was that the cream was not at room temperature. It was close to room temp., but not at room temperature.
680865
I have brought several containers of this cream from Amazon and never had this happen to me and I regret you had to experience it. Just return it, their customer service is excellent
1204148
Its kind of a cream/ paste mix but hard. I just apply it with my fingers. Its easy!
1264337
Maybe try a sensitive brush. Don't push hard at all. I love mine. Hope that helps.
917503
Mine has always come as a solid cream. It could be the hot weather. Can you let it set, like someplace cool and see if it solidifies? I would also contact Reviva Labs and check with them. I don't know if the -- what sounds like melted - cream harms the Vit. K but that's one question I would ask. Sorry I can't be more help.
1878324
This happens to me also,, only with the night cream. I don't know why it happens,, but I like it so much I don't mind. My face really does feel so soft in the morning when I wash my face. I love this stuff!!
1661417
Grittiness? I am on my 4th jar and none of them have been gritty. Just cream. If you call customer service they will probably replace it for free. This company has amazing customer service. Also store it in the frig.
1061962
They're still perfect. It took me years to work out my etching issues (now use Trader Joe's phosphate-free powder w/my softened water). Also, part of the problem was my prewash routine (used wrong tool to prewash). Feel confident w/the product, I am!
2042689
Mine was clear; it's not uncommon for these types of creams/gels to turn color after a while (I have another one that was white and now is brown). I don't know what it means once the color changes - is it less effective? Is it dangerous? I would call the manufacturer if I were you.