I just ordered mine and although the buttons work, they're very stiff. Is this normal or should I ask for an exchange?
2036326
As with anything they should loosen up through use, mine feel as if I don't even have the case on it
2036327
I got mine a couple months ago and the buttons are fine. While researching the case, I read that some of the older models were bad about that. So if you have an older one, I'd request to swap it with a newer one through them.
2036328
In the beginning mine were as well but after about a week they were "broken in"
2036329
As long as the buttons are still functional and are not being consistently pressed down you should be fine.
2036330
Yes you should exchange it through the Spigen company. It should not be stiff. Mine works very well.
1015058
I didn't find any issues with pressing the buttons. My overall concern was with how fast the case ripped and wore out. Maybe it's a result of pressing the buttons? If you are looking for a long term case I'd pass on this one until they make it more robust.
1722740
Not normal at all - I've purchased 2 of these boards now and not a single key sticks - I'd return it and get a new replacement. Good Luck! :)
409536
Has the counterfeit/knockoff issue been resolved? I too received one in this condition but didn't think much of it until I read this and the buttons started losing their luster. Would like to re-order for genuine if the issue has been resolved. Thank you.
799149
I just received mine and I'm having the same problems. Will probably have to process a return. :(
2081362
I didn't have that problem with mine. it was in perfect condition. Did you buy yours new or used?
1238086
No idea, but this is working perfectly, however the buttons are a bit stiff
1923806
I am very happy with mine. Do these other sellers guarantee a free return or exchange? I would stay with Amazon.
465010
i havent had this problem. something may be wrong with the buttons. i suggest you contact manufacturer.
2275684
I can't say with certainty that the first two posts are incorrect, but they do not feel mechanical to me. The tactile feedback on them is extremely poor, and there's virtually no auditory feedback to speak of. The primary buttons (on the top) are definitely mechanical, but I really doubt the ones on the side are.
455753
I looked at my poncho and you are correct. Both my bottom buttons are female and will not snap. I don't know if this is a defect or not.
1667663
Call customer service for Net 10 or send phone back for exchange. I have had one for 3 years, replaced it when buttons wore out.
893648
I don't see any issue with these buttons. Tricky the first time but you can get them to work.
1085123
I haven't had such a problem, but I have experienced sluggish or incorrect response to the button control which was solved with the remote use. If your buttons work & you have after purchase warrantee, I would suggest using the warrantee to repair. If buttons work but not the remote then question the remote performance. Sorry I'm not more help. I have, however, purchased 4 units for myself and others and had issues twice that had to be resolved thru warantee use. Good Luck!
2006793
Perhaps a batch of the cases had the power button issue but mine is a perfect fit. I was actually surprised to read the reviews from others who mentioned the power button issue. The power button issue should be resolved now.
1109236
Mine was tight at first but not difficult. Is it bent anywhere. Could be a damaged button.
1774399
That is not normal, never happened on mine. Try and exchange it for another one asap.