My roaster just arrived. The temperature control knob is very crooked with a sizable gap between the control knob and the unit. Is this right? Return?
2036660
The condition here described was not present on the unit we bought. I suggest you contact the company to replace your unit.
2036661
The knob was not crooked on mine. Can't remember the gap size, but the knob is very easy to turn. I hope this is helpful
2036662
My temp control knob isn't crooked, and there's no sizable gap. Part may have been damaged during shipping.
2036663
Our control knob is not crooked and quite secure. The gap is approx 1/4 inch.I suggest you return it.
1933270
That cooktop was installed in a rental unit we own. New tenants have lived there and no complaints from them via the stove. Someone else installed so I don't know about the alignment of the controls.
2102205
There is a small placement hole that slips over my cooker's tab that makes the gasket align correctly. Hope this helps.
841809
They changed the control panel and it's really weird... I fiddled around and if you hold temp and temp up buttons simultaneously, it can be moved up. However, I just tried it on mine and it's been a few months and it got a little wonky...very cold out . So be careful and if I get to the right sequence and remember I'll repost and update. Good luck !
775613
I had this issue as well. I emailed customer service at Krups and they said "The settings are fine to coarse, left to right." I decided to see for myself and ground coffee at each of the extremes. Frankly they don't look that different, maybe the right-most setting seems more coarse, but it's not obvious. I'm wondering if my machine isn't working correctly.
530346
I think they must all be like that because mine is too. Its like its a little crooked or something. I still use it all the time and it makes great bread so I never returned it. I've had it a couple years now. The lid doesn't seem to effect the cooking, its more or less just one of those annoying things you get use to.
2060937
Neither on mine. The burners get luke-warm, not enough to cook anything. It's in the garage going to Goodwill. Wish I had better news for you.
403096
Hi, thank you for your patience - had to wait for my husband to return home to ask him!! He says it is a bit tricky to line up with the coupler on the grill tank (which is what he uses, too), but it turns counter-clockwise when aligned properly. Hopefully this will solve your problem. Let me know if you have any other concerns, he has used his quite a bit and might be able to give you some tips. Good luck!
843514
I'm not sure about that, Irina. I do know it was a defective pan and once on the heat source it would become concave which means it couldn't make full contact with my glass top stove. I didn't notice it for awhile (past the 30 day return policy) so tried to deal directly with Cuisinart. They outsource their customer service (you get someone in a foreign country) and it was a total nightmare dealing with them. I gave up. I will neverorder anything from Cuisinart again. I'm sorry I can't address your actual question but if it doesn't give you those specifics in the description, I wouldn't purchase it. I'm not sure about that, Irina. I do know it was a defective pan and once on the heat source it would become concave which means it couldn't make full contact with my glass top stove. I didn't notice it for awhile (past the 30 day return policy) so tried to deal directly with Cuisinart. They outsource their customer service (you get someone in a foreign country) and it was a total nightmare dealing with them. I gave up. I will neverorder anything from Cuisinart again. I'm sorry I can't address your actual question but if it doesn't give you those specifics in the description, I... » Read More I'm not sure about that, Irina. I do know it was a defective pan and once on the heat source it would become concave which means it couldn't make full contact with my glass top stove. I didn't notice it for awhile (past the 30 day return policy) so tried to deal directly with Cuisinart. They outsource their customer service (you get someone in a foreign country) and it was a total nightmare dealing with them. I gave up. I will neverorder anything from Cuisinart again. I'm sorry I can't address your actual question but if it doesn't give you those specifics in the description, I wouldn't purchase it. « Show Less
647321
Verna, I had a little trouble at first too. My hands sometimes have trouble with twisting motions. I slowed down, and made sure that the top was set in the pot evenly before I started to turn it, and it worked like a charm. The trick is to have the top setting evenly on the opening, and then it turns fine. Good luck, and I hope you enjoy your thermal as much as I do.
772189
Mine was like that also but frankly it didn't seem to matter. The lip of the top should at least have some overhang on the bottom. My top and bottom did not fit snugly. The bread come out great anyway. I do wish it was glazed inside but other than that it has worked fine. If it is a gap that you can actually see in the side though then it isn't right and I would send it back. Hope this helps.
1255052
No this is not the norm. It seems like your settings were too high or your timing clock needs to be adjusted down to less time for that particular batch. I burned beans in the beginning because I had my machine set on high, which was the factory setting, and the beans cooked too fast. I now leave my machine on medium and adjust the timer according to what I am roasting, and never had that problem again. And all my roasts are just right according to my taste.
1151287
Yes! I've done it before but the burner on the right doesn't get as hot. I think I isolated much of my cooking to the left side.
1330466
Yea happened to me too. I emailed them and they sent me a replacement part. I was told not to max out the heat temp. So I kept it less then a 100 deg. C from the max temp after I replaced the thermol . They did not charge me for the part either. So basically if I were you and if you have time to return it for a full refund and buy another one and keep it 100 c under the max temp you should be fine. You could email them and see if they will give you the replacement part but it was a little hard changing the part. But it can be done. It's been working fine ever since.
111174
I can move pot handle only left off center too. You probably use too fine grinded coffee. Try grind it more coarse.
1142174
Suprised it was damaged!! Mine was packed like a very well! As for the temp? I had that problem yesterday. Smoked a pork roast. Fired up just fine and was running too hot 250! Had both burners on low and both dampers open all the way. So, I turned the valve back on the propane tank. Next think I know the temp is at 150 and when I turn it up the temp will not increase. I shut everything down. Opened the valve on the propane tank all the way and restarted it. Worked fine after that. The propane regulators are very cheap now days and seem to have some issues. I have only used it 3 times and here are some suggestions. Keep what you are smoking if it is a small amount at the same level as the temp gauge. Only use 1 burner at a time. Why? When the 1st one burns out of wood chips you start the other. Then you can change out the chips and it is not hot. Wrap the pans in tin foil! They stay nice and it is an easy clean up when you are done. I am also looking into getting a very thin fire proof seal for the door. It is metal against metal and leaks some smoke. May not be worth the cost but a thought. Also..Make sure you burn it off!! Do it slow and work the vents and the doors as it heats up! They will stick! Hope this helps! Going to do a big turkey this weekend?! Yikes!!!
126397
Short answer...och! touched it. That might not be the answer you would like to hear but you know it's working. I have several different brands of Roasters and cookers. This one is the only one without a idiot light on it. It also bothered me at first but heck, most things I put in it takes a few hours or longer to cook and you are just looking at the light. If it was my fish or pancake fryer the light is handy so I know it's up to temp but a roster, it's all slow cooking. If you are using the roaster as a steamer with a water bath in the bottom it takes me little over 20 mins to heat the water up to temp.