Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1145749
Thank you. I understand it now. I think it's the company's tendency to obfuscate the truth about their services that make it confusing to me.
223425
Unfortunately, my luck with them was not as good as some of the other responders. Went through similar situation-card purchased on Amazon and got cut off by the fraud department. After jumping through all the required holes, it still took 3+ calls and was finally turned back on after 4 days. CS is not Straight Talk's strong point.
1560649
Sadly, I have no idea...but their customer service is AWESOME, i had to call them for something else once. The phone number on their website takes you directly to a real person, they're like a little mom 'n pop shop.
1712416
I don't know. The company does answer their phones. Maybe if enough of us call they will fix the problem!
1676825
worst customer service and horrible experience - not the answer you were looking for - but still the truth
942465
Your response to my inquiry is "this company has not proven reliability? and you are selling their product, really?
362201
These questions go to other customers, and I'm not really sure what you're asking.
1229097
Yes, mine did. I like dealing with them also because they do a check up with you after the purchase.
1066177
I'm sorry, I don't know that answer. I will tell you that they have terrible customer service when you have a problem.
1613153
I have always had good luck with writing or call the customer service contact enclosed in packaging, if the product is not complete or is broken generally companies and distributors want consumers to be pleased with their purchase. Patience will prevail as a rule.
1390875
Not that I have seen so far. Service from the company has been excellent, and it's still working well for me. I do wish it could be a bit cheaper, but pricing seems to be at or below the competition, so I'm willing to pay for what works.
1168470
i don't think so. lame, i know. you'd need to get on the phone with them and they'd probably help. customer service is good with these guys.
1914264
Yes, this company is unscrupulous. I emailed and left a message, but they never reply.
1999228
Not sure but if you call the customer service number you actually get a person who I'm sure can explain. Good luck
1943472
I recieved an email from this company when i recieved my order and they seemed to want good customer service. See if you can find your email or google the company.
1900207
Hello, I used their service and It was GREAT!! believe me, they are reliable and they do a high quality job. Don't hesitate!