I bought it April. It died in September. Prong that goes into the laptop is defective. How to get warranty service for that advertised 1 yr wty ?
2028571
Did you ever get warranty service for this? Please tell us how. Mine lasted an even shorter time.
872914
I've had to replace mine in the past. Sometimes they just stop working. If it was within 1year of your purchase, they should send you a replacement at no charge.
926930
I forgot about the warranty period, might want to check the vendor. But I didn't count the warranty by the time of purchase. It looks to me like a "hit or miss" thing. If it works, everything will be rosy, if not ask for a refund. At least mine is still working after a year. Good luck!
2230144
Never like hearing these stories. I don't recall a warranty myself, sorry. It's over six months old, and I'd be doubtful on a warranty but worth a try with the vendor and let them know if it stopped charging suddenly or was the computer telling you all along there was "X" amount of life remaining. Just as an FYI, the recommendation is it is good for the battery to use it on Battery Only mode to wear it down and do a recharge rather than keeping the computer plugged in all the time. Good luck, J. J.
640817
It was supposed to have a year-long warranty, which HP wriggled out of honouring one month after I had purchased it. The monitor went dead, so HP arranged to have it picked up by UPS and delivered to their service center. After another month of waiting after I sent it back to them, and still no word about the status of the problem, I called Hewlett Packard, at which time they informed me that the screen had been damaged, probably due to a drop, and that was not covered under the warranty. I would have to pay them hundreds of dollars to get it repaired. I opted not to give them any more of my money. It was supposed to have a year-long warranty, which HP wriggled out of honouring one month after I had purchased it. The monitor went dead, so HP arranged to have it picked up by UPS and delivered to their service center. After another month of waiting after I sent it back to them, and still no word about the status of the problem, I called Hewlett Packard, at which time they informed me that the screen had been damaged, probably due to a drop, and that was not covered under the warranty. I would have to pay them hundreds of dollars to get it repaired. I opted not to give them any more of... » Read More It was supposed to have a year-long warranty, which HP wriggled out of honouring one month after I had purchased it. The monitor went dead, so HP arranged to have it picked up by UPS and delivered to their service center. After another month of waiting after I sent it back to them, and still no word about the status of the problem, I called Hewlett Packard, at which time they informed me that the screen had been damaged, probably due to a drop, and that was not covered under the warranty. I would have to pay them hundreds of dollars to get it repaired. I opted not to give them any more of my money. « Show Less
1378179
There was nothing mentioned about it, I purchased it refurbished but iam guessing is 1 year with the manufacturer. I will give them a call and follow up with more info.
694405
It is malfunctioning, you have a warranty that covers it for I think a year. Send it in for repair.
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
827042
http://support.dell.com/ Put in your Service or Express service code and if you have a valid warranty you can call and have it repaired.
542728
Call the company. They were very good to me when I had a problem. Most likely it is under warranty and so don't wait!
1944362
Hi Mate, It is world wide warranty for 1 year, no worries... You can just rockon with it... And if you want to buy the extened warranty, I think you need to email HP directly, for my point of view, I would not buy the extend warranty, coz I change laptop frecuntly. And as the Moore's law, every 18months the speed double... I would just change it anyways...
1210033
Mine died a week shy of the one year warranty. I called the # on the warranty card and they sent me a new one the next week. The customer service person said more than likely, it had been sitting around for a couple of years. The replacement works great and comes directly from the manufacturer.
325821
I have same problem - company want £25 for replacement!!!! Told them it was still under 2year warranty - now despite numerous emails from me - they won't answer
107197
You can call their 800 support number. If it is in warranty, they will send you one for free.
1148549
I'm not seeing any warranty , The computer have a problem once ina while the screen blackout. going to put a complaint to the provider.
1137413
Warranty is supposedly for one year. You should bring it to a nearby authorized repair center. Good luck.
1612178
Mine went 6 months after the warranty expired. I bought a new power supply, no dice. Don't buy this machine!