How do we make a warranty claim for Ecosmart CFL bulbs that fail?
2045630
Can't answer that....my bulbs failed in just a few weeks, but I just took the hit and bought some incandescent bulbs to replace them. They shouldn't sell such unreliable bulbs, for sure. Sorry.
2045631
Their website is www.tcpi.com. There is a warranty request form under "Consumers". It's not likely you'll need to return the bulbs. "Replacement", at least for Home Depot purchases, is in the form of a gift card.
2045632
The plastic container of my lamps says: 9 Year Limited Warranty: Return of defective products required for warranty claims. Duration of Limited Warranty based on average daily use of 3 hours. Limited Warranty voided for misuse of product per caution statement. For complete Limited Warranty details call 1-800-378-6998. Probably cost more to send the defective lamp back than to buy a new one.
2045633
Don't buy with 9 year warranty as reason to purchase! I have 4 (one pack from Homed Depot) that failed in less than 2 years. Yes, they do take less energy, but seemingly mine had shorter life than incandescence. Maybe other brands are better? Warranty replacement costs more than buying new ... buy others don't buy Ecosmart!
1297278
I dont know about a warranty... You would have to look at the item description. You cannot replace an led bulb... Its an electrode unit.
30445
Ours worked for about 4 months, then the lights went out. Maybe 50 uses and that's it. And the supposed 3 year warranty is a scam: the web site it refers you to for warranty does not exist.
493643
Thank you for the question. The bulb is rated for 25 years. If something happens to the bulb during the warranty period you can return it.
151841
These bulbs have a 1-year warranty. Please contact seller if your order is within the warranty period.
1418466
Hi Joanne, I too ended up at Home Depot to try to get the right bulb & they no longer offered a replacement bulb for the lamp I bought there, so I rewired the fixture to accept a CFL. I have two of these bulbs & would be happy to ship them to you so you can try them. If they fit your application, send me something neat for Christmas & we're square. If they don't fit, you can donate them to the Goodwill, or ??? Thanks & Best Wishes, John
723352
My guess is that the warranty is only for workmanship and not length of service. Just my guess .. I am very happy with the lamps, am using several of them.
1137595
Not sure on their warranty, but I'm pretty sure you have to learn to live with the light
1013132
Some bulbs carry a one yearn warrenty others carry longer warrenties. I have sent one bulb in for warrenty I did not need my receipt but did send it back in the packaging although they did not ask me too. We have many feit bulbs (20, or more) and only have had issues with one and the issue was obvious in the first couple days of use. The drawback toi the warrenty is you have to pay for the shipping n of the faulty bulb back to them and that cost me like $10. However they did send a nightlight with my new bulb to try and compensate for the shipping costs. I however would have rather had my $10 or an extra bulb. My first replacement bulb they sent was the incorrect bulb I called them and they finally sent the correct bulb. So really I got a free bulb and night light out of it however it was kind of a pain.
2149605
A higher wattage bulb would void the warranty. The heat might melt the plastic. carlights4less
1218519
Gosh Clint, I have no idea about a warranty. Philips claims the bulbs will last 18 years, but that seems a bit hard to believe. I suppose if one gets ten years or so out of a light bulb that would be OK. I probably wouldn't send a light bulb back to the seller if it went bad anyhow.
2009411
Don't do it. I purchased a new lamp that only lasted 30 days. With electronics u have about that much time to b process a return. When I tried to make contact with the manufacture I got no response then got frustrated after a few attempts. I'm to busy to keep trying, so never again.
437844
I guess first step is to try to contact manufacturer, since that is what Amazon support is going to tell you to do. What I do now LED bulbs is buy them from Home Depot and save the receipt. They will take them back no questions asked, even after a year
348392
So far we haven't had any issues with lights going out. I would encourage you to contact the manufacturer and enforce the warranty.
1765597
I'm not a lawyer or expert, but here's my opinion: Don't bother. Consider it the cost of education. Items that cost $6.50 new (Amazon's current price) really aren't worth the effort. If you take it a matter of principal, then you need to follow the policy's as promised in writing when you bought it. IE: take the dead bulb to somewhere where you could temporarily get your hands on an exact duplicate, (Lowe's, Home Depot etc). On it's packaging, find the fine print that is the actual warranty and see what it promises From Amazon's page: "Warranty Description - Guaranteed to last 2 years based on 4 hours use per day at 120-Volt." and also, what is required for a refund/replacement. I would expect it would require proof of purchase (IE: receipt showing date & cost of purchase). And then you'd have to mail it, along with the dead bulb to them where they would evaluate your claim and decide if it meets the criteria. However, the warranty says it's based on the bulb being used 4-hours a day, and it would be upon you to prove it hadn't been used longer than that. Good Luck! All for $6.50 Since you'd have to pay about that just for the postage to return the dead bulb, you can see why I think it's a waste of your time, and advertising hype on their part.
729810
My paperwork indicates a 5-year limited warranty. If you registered the product you aught contact lightathome.com, the distributer. My floodlight was installed one year ago and works fine; all bulbs are still lit.Sorry I have no further information for you.
1855276
I bought a bulb and it went out a short time after as well.but I replaced the whole TV instead of trying to fight the tv. I didn't try to warranty the bulb. Sorry this doesn't help