a peg fell off one of the racks I ordered 1/22/13 and I would like to exchange it-how do I do that ?
2037714
Since has been longer than 3o days I believe you will have to contact them through the Help section. At the bottom of the Home page there is a link for "Help". Click on the link and then choose the Contact Us button on the left side. This will allow you to email customer service to let them know your problem.
1958982
I would just call the company, explain the situation, and ask them to send replacement shelves...toss the old ones, they are not worth returning.
868677
Sorry, can't help you out as the unit we received had broken pieces. They sent replacements, but they were also broken. The return shipping allowance they gave us did not cover the cost of returning the item, even though we only returned the unbroken parts. The whole experience was a nightmare.
902795
I ordered my rack directly from Titan. It is only $289 delivered if you order directly from them (sorry Amazon!) Their # is 800-605-8241 Their website doesn't list the hooks separately, so you'll have to call them.
751941
I would contact them they have always been good.If they will not take it back because it has been opened ask if they will give you a discount on a different order.
300231
I'm not sure what I could tell you, in your place i'd contact the compagny that sold it to you, and ask for an exchange. After all everyone selling on amazon depends on a good revue from customer!
2228299
I just called Capresso at Closter, NJ 800-767-3554. The replacement is available; $7.00 and Shipping $7.95. I suggest you buy an extra basket as shipping is no more and if you forget to dump it...!tedturnerjr@msn.com
639695
just go to your account, then 'your orders' tab and next to where you see the picture (the order) there should be a Return/Replace item button
2124952
Contact them directly. They have a modified part now and will be sending the whole new piece to you (more than likely) they did for me when my hammock didn't line up properly.
2121720
I ordered this rack and 3 times, yes 3 times it was shipped missing pieces! I am not sure where to get those other parts..... sorry!
1495166
I got caught upp in the letter and forgot to tell you the store, lol. The address of the store is http://huckproducts.com/total-gym-parts-wheels.shtmlIf you can't get there from that address google the words "total gym 1500 replacement parts and it should come be the first link that is listed. ( I'm not including the two that are in the yellow box)
149112
No need to send it back. something just got loose in shipping. Call 1-800-629-3325 or email customer_service@maxtool.com for an easy fix.
1183906
Mine was missing the pegs as well. I just contacted customer service and they sent me a new set free of charge.
1084893
Call them and send it back they should pay the postage. Talk to customer service.
1782322
return to amazon they will exchange I have never had a problem with them not replacing anything good luck
503076
You can call the shipper. They are really great! I have had mine for 2 yes and love it. Good Luck
300233
I'm not sure what I could tell you, in your place i'd contact the compagny that sold it to you, and ask for an exchange. After all everyone selling on amazon depends on a good revue from customer! Good luck