We bought this back in April, had best buy install it, very happy with it. Is there a way to replace the remote?
2026345
We had the same problem. Our remote was junk and fell apart. Tview wanted $90 to replace the remote. I haven't been able to get a universal remote to work with it either.
638319
Unfortunately we do not carry a replacement remote. You may able to find a replacement unit at a local hobby store, or perhaps from a specialized hobby seller here on Amazon. :)
2136748
I had same problem. I called Amazon and they sent me another complete set including the remote. I sent back old unit and remote. I have had no problems since.
560202
contact the manufacturer or some websites sell replaceable remotes for machines. Try putting the product number up one of those websites.
1954987
I had mine installed by Best Buy. I believe they had to program it. If you watch their specials you can get the system and installation for $149.
2095860
Be sure u r using remote properly....if u r sure its malfunctioning replace unit.
369165
Sorry to hear that. All my remotes did work. I would go to your account and under your orders select the option to return or exchange. I am sure they would be happy to replace them if they are not working.
2038360
Yes Change the battery ... Open the remote in two .., is a little hard but it will separated. Hope this help you.
492857
Not sure about getting a replacement. However, you can set up you others remoted to work almost like the remote that came with the speakers.
1137874
I just responded to the question and I should have read the other answers first. From them it is probably a safe bet that your problem is the logic board. I would start there and try the replacement yourself. Not knowing your background I don't know if you are comfortable with this or not but it is fairly easy. And as I said their customer service is very helpful. I did have to reprogram the remotes but that is a cinch. Customer service walked me thru adjusting the stops, they said this is needed about 50% of the time.
473500
Hellow Jacqueline, try replacing the batteries, if that fails. Send the remote back to Amazon. GoodLuck Allen M
537654
I haven't owned this remote for awhile (I have a new camera), but I think if you look at the battery, it's a large button type and will have a number on it. I believe if you take the battery to a place like Walmart or Target you can easily get a replacement for it at the jewelry counter or in the electronics section. If that fails, try a battery store like Interstate Batteries or Batteries+.
1650604
thank you. The one i currently have, remotes quit working, tried different ones. But think i need to replace old unit, with a newer version.
485688
The remote is bad. Sounds like its making constant contact somewhere. I would take it apart and blow all dust out from the inside then put it back together. If that doesnt help get a new remote.
588147
On the front of the remote on the bottom slide it back and that's how. Hope this helped
1872318
I do not see a problem with that but I would research to see if it is a recommended replacement for your model. Also try calling 1-800-remotes
1025119
I had no issues with the one I got. I was able to program the remotes as per the instruction manual. The new board fit exactly where the old one was. Sorry to hear yours may be defective.