I purchased this water cooler on April 17, 2013. It was working fine and then all of a sudden, we couldn't get a stream of water out of the cold water
2036270
Please contact our technical support team at 1-888-828-1426 to help troubleshoot your problem. Thanks
539378
We love our water cooler, however the cold is really not very cold. We've been through a few, but will settle with slightly cold water as we haven't found one that cools the water well. As for the leaking, I would definitely get another one. Water damage can be a major problem. If I were you I would find which one has the best reviews for the price you're willing to spend and buy that one.
1829118
I have the same problem. It worked fine in the first 6 months but now it stops working without holding down the pressure.
1418240
I purchased it, and it never worked. The company did not honor the warranty, but they thought that the problem was a faulty pump on a new unit. They offered to repair it (a new unit) at a reduced cost. Obviously, I did not send good money after bad. I ended up with an over priced barely adequate fan, not a cooler. Hope this answers your question.
111763
Same thing happened to me unfortunately I lost my receipt it worked for about 2 months and just quit one day. It had been undisturbed in the pool. I took it out and yes there is condensation inside and the LEDs are cloudy. So bummed cu. it worked great for the short time it worked. Really aggravating. For the price paid I thought I was getting a quality product. And attempts to contact any manufacturer are a waste cuz the product gives no information. Mm
1439196
I have gone through three of them. They appear to have an issue with them. Mine lasted one month to nine months? Less than a year. Means they were bad from manufactures build date. Contact Velocity. They may be able to assist you. I smashed my third one three days ago. Made a funny humming noise and wouldn't shut off. All were famous for always freezing up sometimes for days up to weeks before it unfreeze. Good luck! We were sold defective items I suspect. By the manufacture.
798891
Yes. We accidentally did froze some water overnight. It was fine the next day.
921423
i had the same problem with mine. about 6-7 months later the water delivery started to drop. i changed the filter but it did not increase. my next conclusion was a blockage of some sort. i happen to have a oil changer for my cars that works on suction. i pulled the fridge out shut off water supply removed the filter and put in the plug that came with the fridge. then i hooked up the inlet to the fridge to the oil changer. pumped it up and the pressed the water dispenser bar in front of the fridge. it sucked out some dirt and some kind of thick little globs of who knows what. put it all back together and the water flowed like it was day one. here it is 8 months later and i see i need to blow it out again. also fyi, you do not have to use the ge filters. a company called swift green filters makes one that fits. model sgf-g9 i found it for about 18.00 it is rated the same as the ge but for less money. as for the oil changer it is a mightyvac mv7400. it was about 50.00 but worth it because we have 3 cars and at 30.00 a pop for an oil change it was worth buying and it doubles for the suction for the fridge. hope this helps you.
1707161
On the winter mode setting and low flow setting the water is extremely hot. Our unit only ran for a short time, however. I'm not sure what failed, perhaps I needed a pre-filter? A downside is that I would have to send the unit to South America for servicing.
1316584
the hot water doesn't come out.I switched the filter last week.I reseted the float and it runs for half a day and problem occurs again and i have to reset it.
1716802
I owned this pet fountain for less than a week and the pump stopped working. I returned it. Water levels were fine.
937683
It was fairly quiet when it was working, but I have to say mine stopped working in a little over a year as far as keeping water cold.
150303
I haven't had that issue but I think I still can help. Your fridge should have an indicator when the filter needs to be changed, BUT if it doesn't, then on average, every 3 to 4 months is what I use for a guide. However, I HAVE discovered that there are times when the water speed is very slow, & not strong, however even though the indicator isn't showing the need for a change, if I change the filter the flow is perfect again. So, I reckon you should try changing it if it's been about 3 - 4 mos. If that doesn't help the ice poduction for you, I'd check with the manufacturer. Guess they just don't make 'em like they used to. Hope that helped you.
1718131
Well, we've had for at least 8 months now, and it seems to be ok. We had a larger one before, and the condenser crapped out and there was water all over the place. This one seems to be much more rugid.
975376
Yes It has been working very well with both hot and cold water since I installed it on Dec. i, 2014.
1586087
I have for short periods, but it may not be a good idea. The heating/cooling element is on the side of the cooler. I would imagine if the ice melted enough that water got in there, it could damage it. Maybe if you did ice in milk jugs or something.
1292131
Mainly due to the impeller. The top portion must not be working. Did you plug the system in? If you can't here any water movement or the system running, then it has malfunction. Try changing the impeller first.