I just got mine. Is there a trick to getting it to rewind? Charged battery, triple checked installation... anything else?
2019105
You might want to check the hose feed in the unit. Maybe your hose is binding up. There is a plastic part that the hose feeds through while it is winding up. Make sure that part was in the down position before you initially fed the hose into your unit.
2019106
The most helpful review helped me too. Run it empty of hose for 30-40 minutes, before trying to reel a hose. Loosens the gears.
2019107
Bought ours for 90 year old mother and it works great. She loves it! It won't pull in 100 feet of hose landed out straight, you need to weave the hose back and forth in front of Powerwinder. Will get one for myself this summer. Hope this helps.
2019108
Lid must be down step firmly on peddle. Hope this helps I have three no problems.
2019109
Suggest checking the lid by the foot pedal and making sure the contacts there touch when the pedal is pressed down. This was an issue the first day with mine.
583867
I was able to replace my battery. But right now its always blinking on one bar. It seems to be charging now though so I will be patient and let it charge. Hope fully bars will return. When its charging the bars blink right? Mine doesn't do that anymore. @Richard L How did it strip the battery case?
1799831
Sorry to hear that!.. I thought it was very easy to install and my battery was fully charged and it worked fine. Make sure it's hooked to the battery correctly and the battery is charged. If not it might be defective :(
257841
I had this problem after replacing my 5-year-old (dead) battery a while back. First, I checked the wheels to see if they turned easily and found them a little sticky so I cranked them back and forth a few times; then I pushed the "day" and "minute" buttons above the center to reset, and voila! Works like a charm.
1988132
Hi wish I could help but mine still works. Any chance the new batteries are bad ??? Or one may be reversed ?? Email the company they may have a suggestion. Sorry
457759
I had the same thing happen. I don't recall what the issue was exactly (I was working an had a mechanic frien look at it). Turns out I had to get a new rear wheel assembly (under warranty). The new wheel worked for us. My initial thought was the battery wasn't charged enough, but it was a manufacturing issue. Hope this helps a bit. I would ask for a new wheel. I still have the old one (didn't have to ship it back. Makes me think they are well aware of the issue and don't want it either. Good news is I didn't have to pay to ship it back).
2206000
Mine did the same thing. Another user posted a link to this video in the comments. Following these steps got mine working again, and I now do this every 3-4 months (or more often as needed): https://www.youtube.com/watch?v=TYyTFv_u3Sw
401355
Do some testing with a short time at 1 second intervals and make sure you know how it works. Then set it to the real settings and go. I also start it without being in the case and edit that first frame out in post editing. That way I know it is going before I place it in its mounted housing.
1625610
This was the exact same problem I was having. I charged it overnight, still no juice. Also, let me guess, it only has about 13 minutes of HD recording storage? Such a rip-off. I returned mine and amazon was really good about it.
1295995
I have exactly the same problem after meticulously following all the instructions. Am trying the recharging idea as suggested by Angela N but I fear it may need a return to the shop. Amazed there is no reset option as with any other digital device.
424405
Mine always picks up where it left off. Only way I can get the thing to restart is by unplugging it and plugging it back in.
1218433
I did, you need to do a hard reset to get it back in order. I believe there's a little hole that you stick a paperclip in for 30 seconds or something. There are instructions on the website.
939864
Thanks man, for the comment. Can't figure this device out. Seems to work backwards, but works !
1411310
Same problem here, my battery seems however not to charge at all. Did you find a solution/problem?thanks!
2155907
I have the same problem as you!I've changed batteries and still behaves in the same way.I bought mine at Home Depot, but If a had read the reviews before buying I would not have acquired it
191514
Yes, I had that problem, even replaced the battery, but coulsn't get it to work. Bought a new one.
171154
Evidently it works like this reviewer says. You press and hold to go back. If you press once and let go it rewinds to the beginning.