How long does the cuff last on the HEM-780 I received this unit on May 28th, 2010 and the cuff is kaput on June 15th, 2011. This was diagnosed by Omron (95% sure) The warranty is 5 years on the unit and 1 year on the cuff.I asked the rep to pass along the word to the engineers that the cuff is failing in the proper time frame. A new cuff is $ 35.00 and I paid $ 58.00 for it new on Amazon.Has anyone else had a "photo-finish" with the cuff warranty ? How long does the cuff last on the HEM-780 I received this unit on May 28th, 2010 and the cuff is kaput on June 15th, 2011. This was diagnosed by Omron (95% sure) The warranty is 5 years on the... » Read More How long does the cuff last on the HEM-780 I received this unit on May 28th, 2010 and the cuff is kaput on June 15th, 2011. This was diagnosed by Omron (95% sure) The warranty is 5 years on the unit and 1 year on the cuff.I asked the rep to pass along the word to the engineers that the cuff is failing in the proper time frame. A new cuff is $ 35.00 and I paid $ 58.00 for it new on Amazon.Has anyone else had a "photo-finish" with the cuff warranty ? « Show Less
2023065
Yes! I purchased my unit on Oct. 25, 2011 and have been getting "E" reports and failed cuff inflation for the past 3 days. Today contacted Omron and was told to send the complete unit in. The cuff has a 1 year warranty, so you would think "okay, I will return it and get a replacement." However, it will cost $9.00 to return (not including insurance) and I must send Omron an $8.00 check or money order for them to return the repaired item; that is if they determine it is a "manufacturer's defect." They also told me that the turn-around time is 2 weeks! Totally unacceptable for someone who has chronic hypertension and needs to monitor blood pressure daily! Yes! I purchased my unit on Oct. 25, 2011 and have been getting "E" reports and failed cuff inflation for the past 3 days. Today contacted Omron and was told to send the complete unit in. The cuff has a 1 year warranty, so you would think "okay, I will return it and get a replacement." However, it will cost $9.00 to return (not including insurance) and I must send Omron an $8.00 check or money order for them to return the repaired item; that is if they determine it is a "manufacturer's defect." They also told me that the turn-around time is 2 weeks! Totally... » Read More Yes! I purchased my unit on Oct. 25, 2011 and have been getting "E" reports and failed cuff inflation for the past 3 days. Today contacted Omron and was told to send the complete unit in. The cuff has a 1 year warranty, so you would think "okay, I will return it and get a replacement." However, it will cost $9.00 to return (not including insurance) and I must send Omron an $8.00 check or money order for them to return the repaired item; that is if they determine it is a "manufacturer's defect." They also told me that the turn-around time is 2 weeks! Totally unacceptable for someone who has chronic hypertension and needs to monitor blood pressure daily! « Show Less
2023066
This cuff is junk!! If you don't apply it absolutely perfect you get error readings--really aggravating. It is definitely NOT for one person to use, two are better. What a waste. And the cuff damages easily, already need a third--but the replacement price ($30) is asinine. Bad product.
27665
I use mine everyday and it lasts for around 2 years. I do rinse it every time I use it. I have two of them and alternate uses. This last one I got is a newer version of the other I have--I am hoping it lasts longer. I don't have issues with the strap wearing out--I have issues with them not working properly--they either don't register my heart rate at all or say it's 220. But each time I get a new strap my heart rate monitor works fine again.
877974
You send it back to the manufacturer. It has a life time warranty. But I like mine so much and find it to be very accurate when compared to "regular cuffs" and stethoscope that I fully trust it. Just make sure you have the correct sized cuff for your arm! I have two sized cuffs--large for me and medium for other folks. I really doubt that recalibration would be needed for this monitor.
1841290
I had the same problem. Mine was under warranty, I sent it back but there was some sort of issue with availability of a repair/replacement & they were kind enough to issue me a credit. That was very nice, but I was still out a thermometer (I did like that one). In the end I bought a Thermapen. It was crazy expensive & I thought I might have lost my mind, but over a year later it's still going strong & I have no regrets. Good luck!
1533420
Check with Longevity because when I bought mine Amazon had listed 5 years but I read on Longevity's website at the time that it was now changed to 1 year on the ones they were selling directly. I never really checked with them, I figure I'll worry about that when I need too. So far haven't had any issues and cuts great. I'm a home/hobby user so I don't really work it too hard though. Check Everlast's also they have great reviews and customer service and are a direct competitor with Longevity and I believe they carry a 5yr warranty.
859415
Mine began to give highly erroneous readings (215/150) vs. manual reading of 135/75 at MDs office. I replaced said unit with one from Costco and NEVER heard back from company's support center. I woul never buy another unit from Omron.
924234
The small Omron cuff did not fit any of the three Omron monitors we have. I spoke to a Omron rep who said that a they have an affiliate company, named "AND Life Source" that sells a monitor with a small flexible cuff; in fact they switched me to that company on the same phone call and I bought a monitor which works well for my wife who has skinny arms. It was inexpensive. The model # UA-767PSAC. AND phone # 888-705-6065. Hope this helps. -------- Fred Goodrich
1608058
Sounds like the gear is stripped. It is covered under warranty so contact Amazon is less than 30 days and they will help you get or new one. If more than 30 days submit a ticket to www.omixsupport.com with proof of purchase and we will help get you a replacement. Thank you!
1961524
Sorry Arnold, but I don't know. Mine is a HEM-780N3. I got my compatibility information from the Omron site, checking for which cuff fits which model. Sorry that I'm not more help...
1114323
Just call them and tell them you need the larger cuff and they will send I out to you. Mine came a couple if days later after I requested it. Great device. I have it connected to my Microsoft HealthVault account and it syncs seamlessly.
2076006
I've only had mine for 5 years, and I only use it occasionally. That said, it still works just fine. Would you consider contacting Omron directly?
2054227
I have to be honest I didn't find this machine to be that accurate with the cuff that came with the unit. I purchased this model to replace my older Omron unit and found out the old one was a more accurate unit. The best way for you to test is to take the device to your doctor and have them check your BP with their cuff and then with the machine. I will say I do like having the printer it works great and gives you a record you can take to your doctor.
1348560
I too am unsure, but believe it was for 1 year. Interesting there were negative responses from others. I was pleased with mine and didn't have the problems others mentioned. In fact I am charging mine up right now so I can use it again this year. I especially liked that it was light weight which was just what I needed.
425255
Since I bought it from Amazon, it has a 90day warranty. I had thought I purchased an extended warranty but I guess I failed to push the button for that item when I bought it online.
1744150
If you have a small upper arm (as I do), the cuff that comes with the monitor has to be considered "large." It is somewhat difficult to get it to tighten around the arm on the first try. Further, the cuff is also long - 5.5 inches - and that can also be a problem. I did notice that, on one Amazon page re: Omron BP monitors, you can get a large or small cuff although I believe it was an extra charge.
1832295
I found a warranty page on another website. 90 days is the warranty unless you use a credit card that will double the warranty. I've had mine 3-4 years with no problems.
1640862
If you go to the Omron site you will see the large cuff for your model. This is not listed to work with BPM-110. go to this website http://omronhealthcare.com/blood-pressure/blood-pressure-accessories/ I didn't even see that Model Number BPM-110. is this an Omron product? Look at the bottom of the monitor for the model number, if it's an Omron product. I called they don't have a Model number BPM-110. This is the number I called (Tel#877-216-1333). You might have to wait a while but someone will answer.