Hi, we bought this system last November and it was working great until I plugged it into a different computer to charge and now it will not charge.
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If you haven't already, please contact us at help@underwateraudio.com and we can help you out with resolving this issue!-Underwater Audio Customer Service
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While I did not have this experience, I have read that customer service is exceptional. Here's a good test!
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I wouldn't think a different computer would be the problem. Can you charge it from an ordinary outlet? If this doesn't work, I would call Audio and get help. They are amazing, friendly, and helpful.
2027219
I don't meet this problem.I think you should contact the company which sold it.Maybe it had a problem.
399535
My guess would be the battery. From my experience the charger either charges or it doesn't. The battery on the other hand can degrade and lose the ability to charge
1935453
Never had a problem. Haven't charged mine in four months still has charge. I would try another charger power source to eliminate the charger from consideration.
292901
Had a similar issue; it had to be replaced. Based on what I was told when I called them, the initial batch of these went out with this sort of problem. In my case, while it still worked, it would no longer charge and was not recognized by the computer's USB port (I tried it on several different computers). As I recall, mine did not have a model number on it, which was their indication that it was one of those in the first batch.
1796059
I had trouble with it charging at all. I emailed deerbrook support because it was past the time to return it to Amazon. I sent it back to them and they said they would repair or replace. I would see if Amazon will exchange it since you just got it.
2247215
make sure it is charged. if it is, contact the company and they will repair it free of charge. i had a problem with mine not charging and sent it back. they fixed it and i've not had a problem since.
1383212
Mine was working great after few hours charging. After a year and half, it did not charge like yours. I used to buy used one and used every week, so I gues it died. I used for long and good. But if it is new, then you need refund it
506905
Connie,It sounds like the voltage on the battery is too low to charge. Has this battery every worked in this system before and is your charger plugged in and working ? Make sure you check the outlet that the charge is plugged into to confirm that it's getting the 110v it needs to charge the battery. Here is a good article to help you with your problem - best of luck to you. http://www.batterystuff.com/kb/articles/battery-articles/troubleshooting-a-battery.htmlRegards,Ken
1667061
It sounds like something may be defective or the battery is dying out, as it should only take a couple hours to charge. I cannot recall it taking more than hours. You may want to use a power block instead of a computer to charge it to make sure the problem isn't with say a weak laptop battery.
125591
That was one of the problems... nothing appeared to indicate it was actually charging. So I just made sure I had it plugged into a good socket and let it charge overnight... But the next day it still didn't work, so I returned it.
528513
The one I purchased did not work, however, I had it for approx. 4 months before I tested it. It fits into the computer and begins to charge and within 5 minutes it stops charging.
2243536
I have received the same problem with this battery. I suspect there may be something wrong with the charge regulating circuitry within the battery itself. The laptop should still work with the power cable plugged in.
1699343
Try removing battery and replacing it. If still no charge, yes, replacing the battery was worth it for us after several years of hard use.
771604
There should be a little blue light that comes on on the bottom that let's you know that it's charging. If the light isn't coming on, but it's charging maybe it blew out? Otherwise, I'd contact the company. They're really approachable. :)
845581
Sorry I can not help you. I recently bought it and had to return it because mine wouldn't charge at all.
1887741
I am the same as the others, mine came charged. I installed it several weeks ago and it works. Maybe you should check with the company for a replacement. Good luck.
1127004
My laptop still didn't work after I put in the new battery. I don't think it was a problem with the battery but some dysfunction of the computer. The computer failed to keep a charge even with the AC attached.