There seems to be a theme about poor packaging and damage to this product. Has that issue been fixed? I'm concerned that I will be dissatisfied &amp; end up returning it. I don't want THAT hassle.
1540605
I don't have an answer to this, but I will say that the company was very helpful and quick sending replacement chairs for the damaged ones we had. We didn't have to send back the broken ones.
1695851
Well, when I bought it, it didn't have anything saying damaged packing. But if I understood correctly, it ís only the package that may be damaged, not the piece. Anyway, mine arrived in perfect condition.
717615
The bar was shipped to us by a semi truck company hired by the online store. I just don't think it was packaged well. When it arrived the platform it was sitting on was all busted. I would check w the store who u are buying this bar from and let them know u are concerned about the packaging and want to make sure it's well cushioned You can tell them u have read that there are complaints about careless packaging. This is a nice bar and it would be frustrating if something on the bar is broken due to poor packaging.
383683
I bought mine a few weeks ago and there was some minor damage to the package, but not to the table inside. I think it is difficult to avoid damage when shipping such large and heavy items. I would give it a shot anyway as this is a terrific table.
1551616
Mine was not damaged, it is very sturdy and it serves me very well. either fix it or return it.
2182485
Mine was damaged. That helped me make my decision to return it anyway. I was not happy with the quality even if it was not damaged. I found an antique one on ebay and am very pleased.
1164408
I'm not sure what the point of this question is. No, they are not intentionally shipping damaged products. Sometimes people will receive a defective item, that is just life when buying things. If something is defective, they will replace it; I've never had a problem with them in that regard. In my case, my speakers arrived in perfect condition and they sounded fantastic right out of the box. If you are looking to get some good desktop speakers, these are excellent (if maybe a little too much bass even on the lowest setting)
1412672
I just got mine today. The Backrest Board has a small tear above the embroidered company logo which was sealed with heat-glue. I am going to contact the Manufacturer tomorrow to have it replaced. There were scratches and scuff marks towards the top of both (left and right) upright beams where a person would set a barbell; It's possible someone owned this before me and returned it. I was impressed with the packaging; Everything came in its own plastic bag; But perhaps thicker plastic would do a better job (if the scratches and scuffs were from transport). Everything 'else' looks brand new.
1468423
I am glad you received it, because my order was cancelled stating that the shipment was returned damaged. The tracking info showed "Carrier notified to pick up package" since Nov 23. I think they never shipped it. Although I received a refund I would not recommend DBROTH.
764993
Thank you for your question. I am not entirely clear on the nature of the question; however, if you are asking about the possibility of the item arriving in anything less than mint condition then please be advised that we cannot force the postal service to handle every package properly -- damage does occur on occasion. Still, we have a success rate of over 99% for items arriving as described. We ship the item in a sturdy cardboard shipping tube that should protect it sufficiently while the package is in transit. In cases where an item arrives damaged, we generally ask the buyer to provide us with a digital picture of the item and the shipping container so that we can confirm the damage. Once this has been taken care of, we generally send a free replacement if we have ne in stock or issue a full refund for the order if we do not. Please let me know if I can assist you with anything else. Thanks Matt Bananaroad
1142689
I just got it in the mail today.but sadly the clear seems to be the same finish as the standard :|bummer I had to break the packaging seal to check, now it's probably not returnable. oh well...now I have a replacement at least :)
593788
I did not have any issues with packaging or damage. I'll try and post a picture if the packaged product.
878375
No the packing issue was still present when I received mine.....The trucking company basically tossed it off the truck without even telling me....Th cardboard was basically disintegrated and all that was left was the 2 nylon straps holding the pieces together...I opened what was left and put it together and partner I will tell you it is so worth it...no damage and a great sturdy table that I use constantly....the price is what intrigued me.....I am a chef and put it in my outdoor kitchen...just perfect....I would say take the chance...you know amazon will stand behind it if damaged No the packing issue was still present when I received mine.....The trucking company basically tossed it off the truck without even telling me....Th cardboard was basically disintegrated and all that was left was the 2 nylon straps holding the pieces together...I opened what was left and put it together and partner I will tell you it is so worth it...no damage and a great sturdy table that I use constantly....the price is what intrigued me.....I am a chef and put it in my outdoor kitchen...just perfect....I would say take the chance...you know amazon will stand behind it... » Read More No the packing issue was still present when I received mine.....The trucking company basically tossed it off the truck without even telling me....Th cardboard was basically disintegrated and all that was left was the 2 nylon straps holding the pieces together...I opened what was left and put it together and partner I will tell you it is so worth it...no damage and a great sturdy table that I use constantly....the price is what intrigued me.....I am a chef and put it in my outdoor kitchen...just perfect....I would say take the chance...you know amazon will stand behind it if damaged « Show Less
878374
No the packing issue was still present when I received mine..... The trucking company basically tossed it off the truck without even telling me.... Th cardboard was basically disintegrated and all that was left was the 2 nylon straps holding the pieces together... I opened what was left and put it together and partner I will tell you it is so worth it...no damage and a great sturdy table that I use constantly....the price is what intrigued me.....I am a chef and put it in my outdoor kitchen...just perfect....I would say take the chance...you know amazon will stand behind it if damaged
2177376
Mine was ok, but it's a big box and has no styrofoam, so the order may be damaged in transit. I think they should use Styrofoam or other material for protection, however the plastic is hard, certainly there will be no problems. I hope there are no problems !! :)
1767194
In my case, only the packaging was damaged. There was a small tear in the box that was taped up. The vendor warned me before he shipped it. Great product by the way.
801745
Mine was in perfect condition: no dents, tears, scrapes or breaks. I am sorry yours arrived damaged.