One of the reviewers said there is no warranty and the item is non-returnable. What does one do if the item is or becomes defective?
2050862
Dear client,This item has a 30 day warranty. From experience of selling many of these, we have never had any issues or defects for this product.Thank you.Customer Service.
2050863
7/2/2014Good Day,If an item is truly defective the manufacturer will take steps to address the defective issues. But, due to the nature of the item generally there are NO RETURNS as I'm sure you understand. We can say that we sell quite a few of these machines and we have yet to have any issues.Thank you for your inquiry. You can go to JoyToyShop and make your purchase.Sincerely,Customer Service Dept.JoyToyShop
2050864
Well they should have a manufacture warranty with XR brand. Have never had a problem or complaint about the product threw our customer. Hope this helps.
2050865
7/2/2014 Good Day, If an item is truly defective the manufacturer will take steps to address the defective issues. But, due to the nature of the item generally there are NO RETURNS as I'm sure you understand. We can say that we sell quite a few of these machines and we have yet to have any issues. Thank you for your inquiry. You can go to JoyToyShop and make your purchase. Sincerely, Customer Service Dept. JoyToyShop
1113574
if it's a recent purchase, you should be able to return it. don't try to fix it if its under warranty.
1969015
I would imagine there is a warranty. I would contact the vendor first and then the manufacturer.
1811212
We do not accept returned used items for health reasons. If your product has been damaged then we may send you a replacement if the issue is a manufacturers defect. Please let us know if we can assist you any further. Thanks.
1743585
I'm not sure I would try returning it for a new one. I've had mine for 3 months and have used it daily with no problems.
1811834
I can't say if there is a warranty. It might be best to ask the seller this question.
1191363
That item should have a warranty! The one I purchased is still working properly. Contact the seller or Amazon and they should respond and take care of your issue!
2134644
Speaking as another customer, if you're dissatisfied, pack it back up and return it. Ask for a replacement - tell them you ordered a new item, and they sent you a used one.
27489
I contacted Amazon Customer Service. There was a warranty on the item and they requested a refund for me.
564421
Quick question! I see NO WARRANTY....but what happens if I get it and it doesnt work?
869182
I had that happen to one of mine and fortunately I was still under the return period so they sent me a new one. Hopefully this helps. If not I'd contact the seller.
1608008
No warranty you might have 10 days for return i am not sure without reading the info but i have not had a problem with mine
1832571
Mine did not come with a warranty. But like others have said, you can probably obtain one thru Amazon. Mine was brand new, never opened, and I've never had any trouble with it at all. I love it!!
1452243
contact amazon customer service and ask for instructions on return for replacement.no problems with mine so far.
1582841
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't helpSorry
1340420
If you didn't purchase an additional warranty from the seller you're going to have to contact the manufacturer directly and that maybe tough as the product is discontinued. But is goggle their contact info and try anyway. And you'll need your receipt.
728732
Suggest you send it back, under warranty. there an excellent company and stand behind their products.