Is there a way for me to replace the battery? I just purchased this item and hadn't tried it out right away and it doesn't work without being plugged into my computer, tks in advance
838716
you have to do initial charge for like four or six hours. You can use any usb outlet. if you have problems with your item make sure you get teh serial number and contact the help line on the j lab site.
838717
You charge it by plugging into your computer. There is no battery to change. Mine lasts a LONG time before needing to charge and it doesn't seem to take very long to get fully charged. So if yours doesn't work after charging a few hours then it is defective.
838718
You need to charge the battery...keep it plugged into your computer over night for the initial charge
838719
It needs to be fully charged initially ... Which takes a couple hours or so. Plug it into your computer and when it is done charging, it will stop flashing. Flashing means charging.
976918
I purchased the battery because the original one wasn't working. I don't use use the computer unplugged, so I can't tell you.
1114749
Well...it could be your battery. Try using the plug after removing the battery from it and if the laptop comes on, its definitely your battery!!
2071539
I've not had to replace the battery. Perhaps the manufacturer could give you an answer. Locally we have a store that advertised they have any kind of battery needed so if I did need one I'd try that store first. They might have economical batteries and would be a local access if you needed more batteries in the future . Sorry I couldn't be of more help.
1089555
I am sorry, I had the same problem. I ended up throwing it away and ordering a new one! I did not see any way to open it and replace a battery.
2241641
Hello, friendthank you for you contacting me. the battery is a built-in battery, do you want to change a battery ? what's kind of battery do you want to change ? I will ask for help from my technists about this . looking forward to hear from you. thank U so much ! have a nice day !
1799745
Hello, I just plugged the computer in with the new battery and let it charge for at least 24 hours. It works fine!
87299
I had the same problem and had to return the battery. I went and purchased a whole new unit. Careful if you order a battery because if you have to return it, Amazon doesn't let you because it is a hazardous item. I went through a lot trying to return it to the vendor. The one I received was also broken. Good luck.
456743
I don't believe I've had such a problem. Wait; I'm confused. I plug the transmitter into my computer (the headphone jack, I believe) and the receiver into my headphones. Is my computer a power source? My only complaint is there doesn't appear to be any way to change the rechargeable battery, if it wears out, and the company did not respond to my email concerning how to access the battery. They are in Australia.
2243536
I have received the same problem with this battery. I suspect there may be something wrong with the charge regulating circuitry within the battery itself. The laptop should still work with the power cable plugged in.
645794
Most likely, battery is bad & cannot be charged. If it cannot be returned, then one of the cover can be popped off & battery can be replaced with parts from eBay & little bit of soldering...
1365281
I would like to know myself..When my battery arrived it wasn't even charged...Charged it for over 24 hours before my screen would even come up, so I could log on! Then the battery went dead again! If I have to keep charging it for 24 hours, each time I need to use my laptop, my only alternative is to send it bk, request a refund and purchase from the store I bought from, before this! This product is anything but Superior Choice!!
496576
After the first charged I unplugged the radio from the outlet. the battery was defective because it never reached its maximum charge capability, I thought it could be the radio but I can't tell until I get another battery from the GRACE. I sent the battery back since its under a year warranty after I get my new battery I will keep you posted.
1375103
No batteries come with it. To charge, attached via USB and let it sit attached to your computer (make sure computer is on). In about an hour, it will be charged. I don't know this part for sure, but I am pretty confident there is no way to replace battery - you may as well replace the pen. Esp when considering cost. It is a great item overall - I love mine!
999386
Are you positive it is the cord and not the battery? A dead battery will not charge. If you're certain it's the cord, contact the manufacturer on the warranty and tell them what happened. I have had this cord for a couple of months and so far, no problems. It might just be your cord is defective. If you're not sure it's not the battery, you can tell by the little battery icon in the task menu tray on the bottom right of the screen when the cord is plugged in. If there is a plug next to it but it's not charging, it's likely your battery needs to be replaced. Also, make sure the cord is fully connected at every juncture. My cord tends to slip out of the outlet sometimes and the connection to the power box loosens sometimes. Another thing to look for is the green light on the power box. If that is on when it is plugged in, the cord is still getting power. If that's off, it's dead. If you want the cord "asap", you will have to order another one. Not likely the manufacturer will act quickly. They aren't expensive. You might end up spending just as much in shipping costs. If the battery is the problem, they sell the battery on Amazon too. Just turn off your computer and remove the battery. The model number on the battery should be there. Just type it into the search window on Amazon and it will come up. I bought both within the last 9 months. One more thing. Make absolutely sure the cord you are using is for your computer. If you still have it, check the model number on the cord that came with the computer. Type it into the Amazon search window. I was using the wrong power cord for a while and it died and I got this one because it was the exact model number of the one that came with my laptop.
1356786
It is a built in Lithium battery. So, I'm assuming no way to replace it.They are asking me to assume the charge of shipping and send a $9.95 check for possible repairs because mine stopped working.That would probably be what you would need to do if yours needed a new battery. Since I've had mine less than 6 months I'm not a happy camper.Probably will not send it back. (This is their idea of a guarantee, I guess.)
347364
This battery failed within 30 days. I didn't know who to talk with to request a new battery or my money back. I have only been able to operate my computer plugged, in since that time. Can you help me, at this late date, and supply me with a good battery? Mary Ann Fortier