Battery Replacement? I called the tech and they said that I needed a new battery did this happen to anyone?
1950891
yep...it apparently doesn't cycle the battery so you have to keep unplugging it when it is full...if you disconnect the battery, you can still use it with the power cord plugged in. i haven't had any luck locating a battery for it, yet. (i can't find anything about it on wacom's website or any replacements at the "we carry every battery known to man" stores...apparently they're all liars.)
1205725
Hi T.N. - Not sure about battery replacement. I've had my unit for about a year now with no issues. I searched the web and did not find a replacement battery available. Could it be that you have a faulty charger? Try calling the customer care phone number - 1-866-738-4379
978263
Thanks Scott. I sent my info to you & it was forwarded on to Josh at HP. He sent me a replacement battery which I just got. I really appreciate all the help.
1580230
Gee, I'm sorry to hear of your problems. Mine came "ready to go" and I've yet to need to replace the batteries. If you received the wrong batteries for the unit, I suggest you contact Amazon. They are quick to resolve any problems I have ever had. Good luck.
1300838
Unfortunately, I can't help on this one. After I received the new battery - ahead of schedule, I might add - I determined that it was not a battery failure which caused my cell phone to fail. It was the phone itself. Sorry I cannot help.
1779013
Did you recalibrate the battery after installing the new ones? According to the manual, this needs to be done. If not, go to their website and read-up on how to do that procedure.
1225460
Hi there! Sorry for the late answer :)Please watch this review where everything is explained: https://www.youtube.com/watch?v=QigDxFWdPKoDid you put in the battery's? Maybe the ones that have been delivered aren't good anymore, we had the same problem and replaced them with new ones.Greetings
1779015
Exactly the same thing happened to me. If anyone knows of another brand or reseller that might actually sell good quality batteries it would be a good idea to hear from them.
1634321
I would say have them send you another one first and return the old one. It may just be a defective item that you received. It happens from time to time. I wouldn't waste my money on a new battery if it came that way.
1427670
If it is a new unit, try a different new battery (as the battery could be defective), followed by a different new unit.If it is an old unit, I would suspect it has failed (i.e. reached its lifetime, say over 5 years), and needs replacement.
1512163
I suspect that the battery could be an issue. If the new batter does not cure the problem, make sure the new battery is full of power. If it is, you might consider securing a replacement unit. Especially if you are still under warranty. Hope this helps.
326156
I had a warranty issue, it was very simple they just sent me a new battery and I had to dispose of the defective one on my own.
2186343
Sounds like you have another problem. New battery was fully charged 4-6 hours
2190146
You didn't say what kind of 'new' battery. I learned long ago, get lithium batteries. Cost more, but less aggrevation. Also, perhaps if recently wet, there's moisture in battery area.
528138
I had an older model and Polar said I had to send it in to replace the battery. The cost was almost the same as a new one, which I bought. I think they control battery replacement.
657313
I would suggest contacting the seller. Sounds like it might be a bum battery.
1605121
Perhaps the battery has been moved, maybe during delivery it was banged a few times. It really is a simple to use device. If it's new I would suggest to return it and buy a new one.