The black molded earring holders on the inside left are cracked in addition to one of the door tray inserts. I need them replaced, can you help me?
2028417
I haven't had either of these issues yet so I have no recommendation. Sorry
1824460
I don't know. You can probably contact the company. It may depend on whether or not the "housing" (in which the door sits) is cracked/broken, too. Let us know what you learn from the company in case we have a similar problem. Good luck!
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
801470
Call the place where you got them, and see if they will replace the knob, or ( HEADPHONES, ALSO SEND A COPY OF THE BILL.)
1663867
I have no idea. I haven't checked into the aspect of replacement parts. My husband has had no problem with the ear pieces, thus far. I'm sorry I could not be of any help to you.
470656
Did you try the company? Otherwise ask a repair place to order them for you.
2183535
Hi Duy, I apologize for such a tardy reply! You can get replacements by emailing us at support@ismooth.com or call 800.853.7520 Have a great day, Kylee iSmooth Customer Support
2091801
Sorry, I haven' t had to replace them yet, so haven't looked around. I assume you have tried the manufacturer.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
2103841
I suggest you pop the handle out. its really easy just remove the screw and they come out. in the rear of the handle there is a spring attached to plastic retainer and the plastic loop that attaches to the door metal bar mechanism. 95% certain that the plastic part is broken ,most of the times it is. if you need to replace them you will NOT need other parts.
833817
Just do a search on that unit for replacement holders. I have seen them listed.
2232521
good luck cause I couldn't get replacement for mine either. I e-mailed the manufacturer and they never responded. Amazon gave me some credit and we just are making do with it since I still have most of the pieces. Looks like you can get someone to make something out of wood tho if you know a carpenter. Bad deal for these things!
1078205
I would just contact the vendor/manufacturer- KONG. I am sure they can send a replacement insert.
1315301
I would go directly to their website and contact the company for a replacement glass insert. Hope this helps.
1241320
Mine came in perfectly! sorry to hear that yours were damaged. maybe contact them and ask what the deal is and what they are willing to do to remedy the situation.
1426024
I doubt that you can get a replacement for that since they are not removable. My suggestion is to get in touch with the company.
173731
I think I would have them send me a new one. Is it possible the metal runner is bent or there is some kind of "stop" in it to keep it from coming open in transit.