Purchased this from Amazon year ago. Loved it but one side of the mattress pad has stopped warming. Can this be fixed?
425993
Just wanted to say thanks for the info - I have had mine for a little over a year, one side stopped working so I looked a little more closely at the connections and it appears that there was a short - thank goodness it didn't catch on fire! I appreciate that people posted the company number and their experiences.
425994
I think it can. I have the same product (although by Perfect Fit) - have had it 7 years now. They went through some gyrations at first with the controllers. With lifetime warranty, they easily replaced them without a return required (just call the company). It's probably just a bad controller unit. I think they've gotten the quality issues settled, because the last ones they shipped me (4 years??? ago) have worked fine since.
1588715
My bed had the same problem, and the mattress pad has helped considerably. It won't make your mattress like new, but it will give you a lot more padding and buy you some time before you have to replace your mattress.
2113985
i have had this very problem after a few wks of use. I'm on my 2nd and i don't know if it's just the queen size having faulty issues. I use heavier blankets and wait 20 mins before bed, but in the first week I couldn't turn it down enough it was scalding. Now i forever have cold feets! =) UPGRADE!
1807472
I had it for almost a year now, and my wife and I both noticed recently that there's sagging toward the middle of the mattress so there's now this slight slope down from the lateral edges to the center. We don't always sleep in the middle either, but I guess that's where the weight would usually go.
1414362
My mattress pad never smelled at all! I am sorry that yours does. I am guessing you have washed it and the smell is still there?! I would tell Amazon about it and get them to replace it with another one. NO reason at all for the smell to linger......
1443031
The inside lining doesn't come out but I've washed it with a wet rag. I have washed the mattress pad in the washer and dried in the dryer on low heat. Came out fine.
1514312
I've had mine for a long time and the same thing happened. What I did is to get a couple of large back to back velcro pieces and it seems to stay. You can also get some heavy duty super strength glue to hold the bottom velcro piece just make sure it isn't flammable. Regardless of the problem with the gooey velcro fall offs this toastie tush has saved my tush from freezing many mornings, lol. Good Luck
1537237
While we are very pleased with the product, it has not been subject to the specific conditions you mention. It may be helpful for you to know that the package insert containing the Navea Home / Cool Shield 10 year Limited Warranty states that one of the restrictions and limitations to the warranty is "...medical conditions such as incontinence." I would agree with Chuck's answer in that the warranty also states that the mattress warranty is for surface stains and not sides or bottom of mattress (fourth paragraph).
463981
Try contacting a seller of the entire pad. I got a second fan set because the first one they shipped has a broken peg.
658342
I have noticed from time to time the plug get loose at the foot of the mattress pad. That causes the controlsto flash or not work all together. Unplug the connection and re-connect firmly. I hope this works for you.
1900899
No there isn't. Like the others said just turn it back on. However even on warm mine is very hot. I have to put a towel between myself and the heating pad. I have 2 other from Sunshine and they are not like that. So it seems the quality is not there. I would look for another brand.
15955
I had the same prob. The manufacturer suggested an extra mattress pad on top. I put two and it worked like a charm!
76475
mine is doing the same thing. I have replaced the pads and still doing it. I think because of the thin cords from the device to the pads they are just not strong enough and the interior wires break ...I figure it has been a year and I got many, many uses from it...so will buy a new one. Wish the cords from device to pad were not so cheesy!!
412439
I've had mine at least a few years and it works just as good as the first day. I'd suggest bringing it to the store and asking for a replacement. They sell them at Bed Bath and Beyond. Or go the the manufacturer's web site and contact them.
107442
Hi, i have purchased the same table warmer back in August and it still working. Manual says safety feature that will prevent heating in an unsafe condition and will read "F" when in that mode. Turn control off and check the engagement of the cord to the pad. If "F" still appears when you turn it back on then a failure has occurred and the pad should not be used.
2223886
I got mine last fall and have never had any trouble with it. It is a wonderful heating pad.
475983
I have purchased two Table Warmers from massage supplier and they both died after about One year of regular use. I have used a heated mattress pad for a twin size bed for about 4-5 years now with no problems.