My keyboard is no longer connecting to my tablet. How do I fix this problem?
2028824
I really don't know because mine does the same thing. It's really pretty bad product. Mine is not working at all now.
2028825
It could be that the keyboard needs to be charged. Yesterday I had the same problem, after I charged the keyboard it connected again with no problem.
1443593
I was able to take it out of the box and connect it to my Surface RT without any problems. Did you try to connect it and then reboot it with it connected. You might see if it needs to download software. Try connecting it to the internet with the keyboard connected. Hope this helps.
1036910
I was able to connect both the keyboard and mouse to a Samsung Tablet. Go into Bluetooth settings it should find it there when the mouse is turned on.
987404
You can connect your phone and keyboard to your pc or laptop and manually imput it as it states in the the directions try that and let me know what happens I will look more on my end just give me a minute to figure it out
825996
My clips are broken also and now I can't get the keyboard to pair up with my tablet! (Feeling angry)
32170
Plug the USB cord attached to the keyboard into the USB port on your tablet. But if your tablet is like mine, you'll need to buy a micro-USB adapter. Amazon sells them and they are very inexpensive. Then the keyboard works like a charm.
1804102
Turn off tablet Bluetooth then keyboard Bluetooth. Restart tablet Bluetooth then turn on keyboard Bluetooth. Give it a minute to find the new device. Make sure keyboard is fully charged.
374426
Hey! So basically what you need to do is turn on your tablet and make sure the Bluetooth is on. Once it is on turn on your keyboard. Once the keyboard is on and the Bluetooth is on in your tablet press the circle butting at the top of the keyboard it should be in the middle of the top of the keyboard. Once you press that it should pop up as something you can pair with your device click pair with device on your tablets screen it will say press a certain number combo on it and then it will work! If your keyboard still isn't working try charging it and then do everything I just said! Hope this helps Hey! So basically what you need to do is turn on your tablet and make sure the Bluetooth is on. Once it is on turn on your keyboard. Once the keyboard is on and the Bluetooth is on in your tablet press the circle butting at the top of the keyboard it should be in the middle of the top of the keyboard. Once you press that it should pop up as something you can pair with your device click pair with device on your tablets screen it will say press a certain number combo on it and then it will work! If your keyboard still isn't working try charging it and then do everything I just said! Hope this... » Read More Hey! So basically what you need to do is turn on your tablet and make sure the Bluetooth is on. Once it is on turn on your keyboard. Once the keyboard is on and the Bluetooth is on in your tablet press the circle butting at the top of the keyboard it should be in the middle of the top of the keyboard. Once you press that it should pop up as something you can pair with your device click pair with device on your tablets screen it will say press a certain number combo on it and then it will work! If your keyboard still isn't working try charging it and then do everything I just said! Hope this helps « Show Less
590419
Hi Ron, The first thing I would do is make sure the keyboard is fully charged. If the red light is on then you need to recharge the keyboard. If the light is blue (charged) I would make sure the bluetooth feature is enabled. You would do that by checking your settings. Once those two things are working properly you should be able to use it again if it worked before. Good luck with that!
683051
I'm sorry i had the same problem and the keyboard i never got to work.. i really liked the product but not able to use it correctly.
126875
Have you made sure the keyboard was turned on before trying to connect to Bluetooth?
1781387
if your using an adapter it could be that but if you are using the USB plug than you might have to shut off the keyboard on the tablet to use the external keyboard you connected the tablet to.
1729504
If the keyboard says that it is connected to the Bluetooth then try disconnecting an reconnecting the keyboard to the Bluetooth. Also make sure the keyboard is fully charged. I have noticed if the charge is not practically full then it will drop the Bluetooth connection frequently. Those are my two best guesses.
1554823
Have you assured that you turned on the power selection (see right side of keyboard) Go to the settings and verify that not only is the bluetooth on but connected. Also, make sure that the key board is charged.
1245977
I've had the same issue. I started turning off the keyboard when not in use and it reconnects when I turn it back on. That's definitely not the best solution but it has worked ok for me. I don't know if you we're having the same exact issue, mine typically did this after it was dormant a minute or so.
1556773
I have keyboard problems too...The arrows and the numbers do not work.... and wi fi is not connecting either (conects and disconects all the time....). I am very frustrated.
1835735
First, make sure that you bought the right keyboard 100% sure. If it is the right one, take the keyboard out, reboot the tablet, and plug it back in. If that doesn't work, make sure your Surface has been updated. Make sure you have the latest update. Lastly, if it doesn't work, you may just have bought a defective one. Return it to the store and get a new one.