I have owned my massager for less than one year and it no longer works. When I go to turn it on, it vibrates but the rollers do not move. Help?
2044615
I am starting to already notice my rollers are weaker and I have only had it for about 4 months. I am guessing it is just worn out.
2049552
We have been using ours without any problems. You might try cleaning the rollers with a little alcohol & see if that helps.
1415753
The sound and vibration should be low and acceptable. Definitely, your massage headset is defective. Send it back for repairing or replacement ASAP.
910810
Hi Sasi, I did not try this, however I believe it wont work, because it does not move like and other massager, it only gives vibrations !
1067929
Send it back to BernzoMatic for repair/replacement. Their customer service is considered quite good.
2225356
Try taking out the batteries and putting them back in. I had no problem with mine when I got it and have loved it! Sorry yours isn't working. Also, it has to be on a flat surface. It doesn't work on the carpet.
2277658
If you've been able to use it before and this just suddenly happened, it's probably broken. The same thing happened to mine after only two weeks. I had cleaned it twice before this occurred, so I know that wasn't the cause. I returned mine to Amazon.
50091
My hair dryer does not vibrate at all. I would assume something is defective and exchange it.
1970466
The same thing happened to me last year when I bought mine. I called intermatic and within a week, I had a new one. Bottom line is you did not do anything...these are not built that well.
1180749
Greetings Mr.P arry, For several years I have used the Sunpentown massager.It is the best & most powerfull of all the units which I have used.*It worked for 1 week. I went over seas for 2 months.I intended to take it with me.(early Feb.>end of March)*Upon my return,I tried it again.It did not work.* I contacted the seller .his reply was."I exceeded the time limit.*I through it away & promptly ordered another unit from another seller.* I beleive that I answerd your questions to your satisfaction Sincerly, Rivqa Resnick Greetings Mr.P arry, For several years I have used the Sunpentown massager.It is the best & most powerfull of all the units which I have used.*It worked for 1 week. I went over seas for 2 months.I intended to take it with me.(early Feb.>end of March)*Upon my return,I tried it again.It did not work.* I contacted the seller .his reply was."I exceeded the time limit.*I through it away & promptly ordered another unit from another seller.* I beleive that I answerd your questions to your satisfaction Sincerly, Rivqa Resnick
2252965
Did you push the slide switch from charge-> on? Also. for the massage unit to receive signal from the control, you should place it on your neck and hold the control unit in your right hand.
746728
How do you know it is turning on if it isn't vibrating? It does not spin, it just does sonic vibrations. If it is not doing that then you should probably contact customer service .
357430
It seemed like I had a hiccup with mine at first too. I had to "nudge" the rollers a little bit and then they started turning on their own. I would get mine out and look at it but my kitchen is being tiled and I won't be able to get at if for a few days. I'll try and get back to you.
1754988
You have to connect a vibrating devise. I use an "iSmart Massager". It uses a 9volt battery to send the electric impulses.
2208061
this happened to me this year too - I was about to send it back but instead I took it apart (removed the cylinoid, took all those pieces apart - not sure of the names of them) and then checked for wear and tear, sediment build up, etc. It was all clean so I put it all back together and it started working again. I think maybe it just needed a little movement to get going again. It might be worth a shot before going through the hassle of returning, etc. Hope that helps!
2111577
I have used mine for quite a long time. Is the motor working - have you charged it? If the motor is working, do you have the brush firmly connected to the motorized unit - if it's not clicked in firmly, it won't work.
575277
It does that once in a while and it is because the roller has not come down to engage the paper. I just push it down manually and it works again. Looks that needs to be reset.