Sony BDP-N460 "see you" problem I've had this unit for about a week and a half and I've run into this problem three times so far. Twice I noticed the display showed "see you", and just kept blinking at me. None of the front panel or remote buttons worked. The only way around it was to remove and reinstall the power cable on the rear of the chassis. The other time it happened, I was watching a Netflix selection. Same fix for this time. Unlike several other reviews I've read, my connection with Netflix has been great. HD video quality, good connection speed. If it wasn't for this issue I would be 100% satisfied with the player. Contacted Sony online, they suggested I "update my firmware" (had already done this), and reload the factory defaults (no help). Not sure what to do with this thing, works really good otherwise. Has anyone else experienced this issue?? Sony BDP-N460 "see you" problem I've had this unit for about a week and a half and I've run into this problem three times so far. Twice I noticed the display showed "see... » Read More Sony BDP-N460 "see you" problem I've had this unit for about a week and a half and I've run into this problem three times so far. Twice I noticed the display showed "see you", and just kept blinking at me. None of the front panel or remote buttons worked. The only way around it was to remove and reinstall the power cable on the rear of the chassis. The other time it happened, I was watching a Netflix selection. Same fix for this time. Unlike several other reviews I've read, my connection with Netflix has been great. HD video quality, good connection speed. If it wasn't for this issue I would be 100% satisfied with the player. Contacted Sony online, they suggested I "update my firmware" (had already done this), and reload the factory defaults (no help). Not sure what to do with this thing, works really good otherwise. Has anyone else experienced this issue?? « Show Less
2036832
Thanks for the infor, but I returned mine and they sent me a new one including hdmi cables. Maybe they just did not want the hastle. They also have an exchange policy. I find that Sony electronics are not as good as they used to be. I am still in love with their tv"s, but nothing else. I don't think anyone can beat there tv"s. Thakks for your reply.
2036833
Sony BDP-N460 Blu-ray Disc Player (Black) I have found that Sony products are not as reliable as they used to be. I have nowswitched to the Panasonic and Samsung Blu ray players. I think my preference is Panasonic. Even their tv's are not as reliable as they used to be.I also have the s580 and have had no problem with it .
2036834
I was having the same problem...but it was not related to the streaming at all. Mine would freeze up while I was watching a DVD. If I tried to go to the main menu for the player or if I paused a DVD too long, it would freeze up and do the "see you" thing. I noticed that everytime it did this, it seemed like it was trying to connect to the internet. I went into the settings and disabled the setting where it downloads extra content while watching BluRay and this fixed my problem. Now I can pause and navigate the menus and haven't gotten the "see you" thing at all. Hope this helps. I was having the same problem...but it was not related to the streaming at all. Mine would freeze up while I was watching a DVD. If I tried to go to the main menu for the player or if I paused a DVD too long, it would freeze up and do the "see you" thing. I noticed that everytime it did this, it seemed like it was trying to connect to the internet. I went into the settings and disabled the setting where it downloads extra content while watching BluRay and this fixed my problem. Now I can pause and navigate the menus and haven't gotten the "see you" thing at all. Hope... » Read More I was having the same problem...but it was not related to the streaming at all. Mine would freeze up while I was watching a DVD. If I tried to go to the main menu for the player or if I paused a DVD too long, it would freeze up and do the "see you" thing. I noticed that everytime it did this, it seemed like it was trying to connect to the internet. I went into the settings and disabled the setting where it downloads extra content while watching BluRay and this fixed my problem. Now I can pause and navigate the menus and haven't gotten the "see you" thing at all. Hope this helps. « Show Less
2036835
Same problem and same solution.Yes, it's annoying but fortunately it occurs infrequently. About four times since the middle of December. I have not found any other solution yet.I suspect that it is somehow related to the streaming downloads.
2036836
I was told to reload the software update & believe I lost power before the update completed... now I have a fancy "dust collector" as I cant even get it to power up(although I can here it going through some type of start-up process) but the display doesn't show anything now ...not even "Hello" on the front LCD!!??
2036837
I have experienced the same problem twice in two days. I also have a huge problem streaming Netlix video, in spite of my lightning fast internet connection.
2036838
We also have the same problem with this player! We jumped through all the same hoops with no luck. Had we known of the inherent problems with this model, we would have chosen the PS3 instead.
2036839
Just got a new Sony Blu-ray player and the "See You" message popped up within an hour of plugging it in. Everything stopped working.Found that the Troubleshooting in the Operating Instructions shows how to reboot it - See "Player does not respond to any button" The instructions say "Hold down the power button for more than 10 seconds".
2036840
My BD player also requires semi frequent unplugging to resolve freezing or disc loading fine, like getting menu prompts to work, froze. And cannot manually or remotely open tray or turn power off/on. Recently ONLY my Star Trek season sets did this in addtion to NOT recognizing the discs or load properly or at all.....so I did a factory reset and it resolved issue.
1364156
Turning CineMotion off did not solve the pausing problem. I did not see any difference after doing so. Since this post was started I have changed from Comcast to Verizon Fios and still have the exact same problem. It has nothing to do with ISP. It is the BDP-N460 player that is the problem. My PS3 streams netflix movies beautifully in HD with zero pauses. It's unfortunate that Sony will not own up to this problem and create a software update to solve it. Most of my electronics are Sony. This is the first time I've had a problem with something they made.
1099234
I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the player with a credit card number without ever providing written estimate.
2100046
I found a partial workaround solution for my problem (like yours) of the unit turning off a few seconds after turning it on. I press (and hold) the Stop button, and then the On button, and continue to press them both until the blue SA-CD light and the blue MultiChannel light go off, and then back on again. After that, the unit works ! Except that the LCD panel remains blank. Many (perhaps all) of the front panel buttons work. I still need to experiment to see if the remote works, and to what extent.Sony gave me the choice of a refurbished unit, or to repair mine, under warranty. Anybody got an opinion on which is the way to go ? I found a partial workaround solution for my problem (like yours) of the unit turning off a few seconds after turning it on. I press (and hold) the Stop button, and then the On button, and continue to press them both until the blue SA-CD light and the blue MultiChannel light go off, and then back on again. After that, the unit works ! Except that the LCD panel remains blank. Many (perhaps all) of the front panel buttons work. I still need to experiment to see if the remote works, and to what extent.Sony gave me the choice of a refurbished unit, or to repair mine, under warranty.... » Read More I found a partial workaround solution for my problem (like yours) of the unit turning off a few seconds after turning it on. I press (and hold) the Stop button, and then the On button, and continue to press them both until the blue SA-CD light and the blue MultiChannel light go off, and then back on again. After that, the unit works ! Except that the LCD panel remains blank. Many (perhaps all) of the front panel buttons work. I still need to experiment to see if the remote works, and to what extent.Sony gave me the choice of a refurbished unit, or to repair mine, under warranty. Anybody got an opinion on which is the way to go ? « Show Less
1947743
Thanks. I will check out that issue. I have had the Samsung LN-T5265F for LESS THEN 4 MONTHS and have had 3 problems already. No picture, only sound. Lasts for a day then it seems fine again. Got a frimware update last time. Now, its wait a week for service man to show again and hope it works again tomorrow. Now I know why I have stayed away from anything Samsung for the last 30 years....
391688
I've had mine for almost six months and it happened couple of times. I've noticed that it never happens when I watch a DVD or Blu-Ray disk, or when I am streaming something either from Internet or my media server. It only happened when I was watching cable using my Comcast digital cable box. When it happens it goes black and comes quickly right back. Before it comes back it shows for a split second a sign that it is establishing HDMI connection. I was wondering if it has something to do with the cable box, but it is so rare that it is difficult to identify a pattern.
145440
This is also happening to me. I contacted Sony and he told me to power reset - take out battery and hold the power switch in off position for about 30-45 seconds. It seems to work temporarily. I still have the problem intermittently. Truthfully - I think it is a coincidence that it works. I actually think the connection in the swivel is bad. DON'T EVER hold the player by the extended screen. I'd be interested to hear if the power reset works for you. Also, try playing with the screen to reestablish a connection (my little theory).
1348146
When I try to watch l watch California network stations I have the same problem Netflix is under attack from Comcast, Verizon.....exedra for unpaid for internet resources (bandwidth). They are claiming that Netflix traffic through their fiber-optic lines is overloading their fiber lines and data has to be diverted. Their study says one thing and Netflix is looking for an unbiased study. It's all about the money. If your Sony BDPS5200 3D has connection problems, remove the power supply plug from the unit; wait 30 seconds and plug back in. This will resolve any internal problems.
1905989
I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the player with a credit card number without ever providing written estimate. I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the... » Read More I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the player with a credit card number without ever providing written estimate. « Show Less
2062992
We have issues with it working all the time too. We'll be watching something and all of a sudden the screen goes black. We unplug everything and reconnect everything and it usually works than. Sometimes we end up having to do this multi times and just end up trying another time. Very frustrating!
337787
I am having the same Netflix streaming problem: video is constantly stopping and starting (buffering). It seems to work better once it has been playing for a while but the first 10-15 minutes are unwatchable. I switched back to my old crappy Insignia player (which won't play discs anymore) to see if it was a network issue. Nope, it's the Panasonic player. Returning it before my 30 days are up.
176676
I saw on Sony forum that some of the buyers of the product, got those issues. The administrator of the forum, suggested to take it the repair.... So there's definetly something ronh with it.
1918499
Take my advice and stay away. It seems to be a hit or miss with the 1600. Mine unfortunately was a miss. Lots of quality control issues for Samsung. Amazon had an alert flag on the player right after I bought mine (figures) that they were looking into the recent complaints. I see now the alert flag is off. Never did play any blu movies. Support from overseas said that the movies were too new and I would have to wait for a firmware update. Sent it back the next day and got a Sony D360 which works great. Would really liked to have the Samsung because my TV is one and it is awsome. Oh well guess I'll just have to keep another remote around. Take my advice and stay away. It seems to be a hit or miss with the 1600. Mine unfortunately was a miss. Lots of quality control issues for Samsung. Amazon had an alert flag on the player right after I bought mine (figures) that they were looking into the recent complaints. I see now the alert flag is off. Never did play any blu movies. Support from overseas said that the movies were too new and I would have to wait for a firmware update. Sent it back the next day and got a Sony D360 which works great. Would really liked to have the Samsung because my TV is one and it is awsome. Oh well... » Read More Take my advice and stay away. It seems to be a hit or miss with the 1600. Mine unfortunately was a miss. Lots of quality control issues for Samsung. Amazon had an alert flag on the player right after I bought mine (figures) that they were looking into the recent complaints. I see now the alert flag is off. Never did play any blu movies. Support from overseas said that the movies were too new and I would have to wait for a firmware update. Sent it back the next day and got a Sony D360 which works great. Would really liked to have the Samsung because my TV is one and it is awsome. Oh well guess I'll just have to keep another remote around. « Show Less
425696
That would e a good question for you to ask Sony mfg. Contact your Sony support to find out if it is defective and needs to be repaired, or if there is something that needs to be configured by you. Make sure everything you are using,(TV, Blueray, HDMI Cables, Etc.) are for 3D viewing. If they are not, that may be one of your problems.
1093392
Yes, I have this problem with mine. I contacted Samsung Help and the response was - unplug the bluray and plug it back in and then it works, that is until you power it down and then it happens all over again. I am constantly unplugging it and plugging it back in to get the connectivity back with Netflix, like you, no problem with Pandora. I made another call to the Samsung 800 number and I explained the problem and the answer was....it shouldn't do that...the end result was that I got no help and all I got was a transaction number and never contacted back. Not happy at all with customer service. I'm probably going to go to where I purchased it to question this issue and if not resolved return it. This system cost too much money to have to keep unplugging and plugging back in to make a connection.
1295485
I updated to the latest FW as of Sept 2015. It works with Amazon but has some problems. CC doesn't work correctly - If you turn it on, then off, then back on, it will permanently display "This is sample text" on your screen with no more captions. If you try to fast forward or rewind, it gets mixed up on where it is. Fast forward may dump you near the beginning of the movie. Seems to be random. This makes it very hard to back up and replay something you've missed. Finally, after about 15 minutes of play, it will go to a screen saver screen. You just need to push a remote button to clear this. Sad that Sony can fix these FW issues. I updated to the latest FW as of Sept 2015. It works with Amazon but has some problems. CC doesn't work correctly - If you turn it on, then off, then back on, it will permanently display "This is sample text" on your screen with no more captions. If you try to fast forward or rewind, it gets mixed up on where it is. Fast forward may dump you near the beginning of the movie. Seems to be random. This makes it very hard to back up and replay something you've missed. Finally, after about 15 minutes of play, it will go to a screen saver screen. You just need to push a remote button to... » Read More I updated to the latest FW as of Sept 2015. It works with Amazon but has some problems. CC doesn't work correctly - If you turn it on, then off, then back on, it will permanently display "This is sample text" on your screen with no more captions. If you try to fast forward or rewind, it gets mixed up on where it is. Fast forward may dump you near the beginning of the movie. Seems to be random. This makes it very hard to back up and replay something you've missed. Finally, after about 15 minutes of play, it will go to a screen saver screen. You just need to push a remote button to clear this. Sad that Sony can fix these FW issues. « Show Less
38554
I've had mine for almost three years, but I didn't start using it often until recently. I had problems playing some Disney Blu-Ray disks I purchased for my son... The picture and sound would cut out intermittently when watching the movies, and it seemed to get worse each time we watched them. I figured my problem had something to do with anti-piracy nonsense, since I refused to update the firmware... A friend ended up an expensive paperweight when he did the firmware update. I solved my problem (at least so far) by taking my home theater receiver out of the loop and connecting the blu-ray player directly to the TV via HDMI. So far, so good. I've had mine for almost three years, but I didn't start using it often until recently. I had problems playing some Disney Blu-Ray disks I purchased for my son... The picture and sound would cut out intermittently when watching the movies, and it seemed to get worse each time we watched them. I figured my problem had something to do with anti-piracy nonsense, since I refused to update the firmware... A friend ended up an expensive paperweight when he did the firmware update. I solved my problem (at least so far) by taking my home theater receiver out of the loop and connecting the blu-ray... » Read More I've had mine for almost three years, but I didn't start using it often until recently. I had problems playing some Disney Blu-Ray disks I purchased for my son... The picture and sound would cut out intermittently when watching the movies, and it seemed to get worse each time we watched them. I figured my problem had something to do with anti-piracy nonsense, since I refused to update the firmware... A friend ended up an expensive paperweight when he did the firmware update. I solved my problem (at least so far) by taking my home theater receiver out of the loop and connecting the blu-ray player directly to the TV via HDMI. So far, so good. « Show Less