I loved the concept but after six months it seems it has its own mind works does not work. Any one knows what needs to be done or replace it.
2039814
Wow, that's soooo frustrating. I'm sorry I can't help. Our has worked fine. A couple of times in the beginning it did stop and we unplugged, plugged it back in. Fortunately it was an easy fix for us. I hope you can get it resolved soon.
2039815
Try unplugging the controller from the outlet. Let it reset for 30 seconds or so and plug it back in. I use this unit regularly on projects and that has worked for me in the past.
2039816
If the fiber optic pulls a little loose from the switch plate, it becomes flaky. Loosen the nut, push the fiber in all the way, and retighten the nut. One installation had the fiber in a very tight corner, and it pulled loose every few months. A more recent installation in a different house has so far worked fine - perhaps because I could reach the nut behind the switch to properly tighten it.
2039817
Mine is still fine after almost a full year. I'd suggest you check the installation and if it still doesn't work well contact the manufacturer for a replacement unit.
2039818
I ended up replacing mine. It was noisy and would stop on its own. I'd simply replace it!
1139811
It seems to be a common problem. Mine did the exact same thing around 5-6 months after I bought it. I ended up getting a new one.
1046744
I don't the answer, but after only 8 months, I would contact the company that made it and ask for a new one. they should definitley last longer than 8 months.
1540930
We have had ours for several months and absolutely love it. I would call the manufacturer and ask for a replacement.
939629
I'd contact Amazon--it should last longer than 7 months. They should be able to give you a name to contact, if Amazon won't take care of the problem. That's the same month that I got mine.
658248
I've had same problem. No solution. And can't replace it now that it costs $200!
264812
I don't think that ever happened to me, I would try to put it back up and test it in the different positions just to make sure but if it happens again I would suggest to get it replaced :)
1233869
It stop working about 6 months after I got it I would say get the next level up
377202
My did the same thing and I threw it out. I then asked them to replace it and the replacement didn't work either. Disappointment.
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
583768
I had the same problem, among others.The idea is great, but it simply doesn't work.
108747
Send it back to Amazon they should replace it for you. I believe it's a year warranty.
728732
Suggest you send it back, under warranty. there an excellent company and stand behind their products.
2052455
Maybe the unit needs to be replaced. There is a 2 year warranty. The company is very good to deal with.
291452
Send it back. They should replace it. I have had mine for more then a year and it stays closed.Henry
655083
Yes I am having the same issues. I have replaced it twice. I wrote the manufacturer and they sent me a new base. But they are not lasting more than 3 months. They told me that they make quality products. I believe they need to go to a glass with metal base.
1542156
I had an issue with mine after 6 months and the seller told me to contact the manufacturer who replaced my whole unit in a few days. The customer service was great.