it shuts down after attempting to scan...what am I doing wrong?
2027501
Return it would be my best suggestion, get your money back now while you still can. According to the user manual the closest issue that it covers to the one you are describing is: 2. What to do if it can't start up? Answer: Please check whether you have installed the OBD II connector correctly, and whether you have turned on the power supply. So try it on another OBDII car if you can and verify it is not something wrong with your vehicle, then return it when you are certain it is a piece of junk.
644250
It constantly fails for my laptop as well. Have you tried a fresh re-install?
1684391
I'd just back up in the "Menu Tree" and try again. If that didn't work I'd Power cycle the unit to reboot it and start over. Good luck.
1697220
I had the same issue until I open a software program and scan it and it appear on that program as a file that I can edit. I advise you to open a program and then use the m.scanner. it works like a normal scanner.
150323
The scanner has the ability to be powered in more ways than one. I can only assume at the moment that you rely on the power directly from the connection to the car via the cable and plug in adapter. Have you tried to power it using the Power Adapter supplied with the scanner? Give it a try if you have not already. Obviously, if it still does not work you will need to contact the supplier and return it for an exchange.
1892011
Two PC's and this model Photosmart. It will not scan from the printer and refers to the computer. The computer pops up with a Destination Component problem, will not scan and asks to have the printer reinstalled;done with no effect. Some esoteric remedies on the internet which I may try. Conclusion: not worth the hassle. UPDATE: I borrowed this solution from another blog and it worked for me. Since I am a novice, I am not sure which problems it will solve: Tried to go into the log file, but said access is denied. So, tried making a new admin account through Start -&gt; Control Panel -&gt; User Accounts -&gt; Manage Accounts -&gt; Create New Account. This was done in classic view of control panel. Made the account, logged onto it, tried to scan and it worked fine.
905117
i just plugged it in and opened the program and it shut down my computer. then when i opened my computer again in would not open. i also tried it on another computer an it did the same thing!
968546
Just got one of these too and swapped out the RAM. Exact same problem that you guys are talking about. It only seems to shut down completely with the original stick that came with the netbook. I've been trying every single configuration option for the last 5 hours, and nothing seems to work. Please let me know if you hear of any solution out there.
110210
I think the scanning software has some error correction capabilities It seems to work okay for me.If not maybe a third-party scanning software such as something by nuisance
243138
Unable to use unit. I think it must be a Windows only unit. I will well my scanner.
2277111
No - if you haven't bought it don't! I bought one several years ago - it worked for about a month. It was glitchy and cumbersome to use. Brother, who makesthe scanner had little/no support.
1406506
The scanning worked initially, but there has been some kind of communication breakdown between the printer and the computer. Haven't figured it out yet. Otherwise the scanning, when it worked was acceptable. I am not computer savvy and could only do one page at a time. It is not user friendly, but it probably just needs someone with a knowledge of these kinds of tools.
579243
The way that I have been dealing with this issue is to turn off the firewall, print the documents I need and then turn the firewall back on. It isnt what I prefer to do, but it seems to work for me. I could call the support line and look for another solution, but after spending so many hours with support I am not anxious to go that route again.
689474
Have you looked at the User's manual. It's on the CD and there should be an icon on your screen. You probably have inadvertently changed one of your scan options.
1843862
I just remove the ink cartridges and try to scan and don't work and alway stay the system error and I put the ink back and start working again and I think without the ink will not work.
520837
Try removing the batteries, and leave them out for a couple of hours before putting them back in. It is possible there is a static buildup on the sensor. I had a similar problem with a desktop scanner, and performing a power cycle solved the problem. Other than that contact VuPoint tech support.
1622806
I wish I could help, but I scan images onto it. I've never printed directly on it.