I have had this recumbent bike for four years and have had nothing but problems with the "feedback device" (dist, speed, etc). Replacement available?
2044997
I have only used the time feedback. It has worked great for me after knee replacement and a back problem. I would rather take long walks, but this is a good substitute. I also like the fold up feature when I need the room.
1410079
My bike worked just one week and then E-2 error showed up. I tried to contact with the company consumer service and hope they can help me to solve the problem soon.
1334141
This is NOT a recumbent bike. They might make them I'm not sure. You might call them orcheck their website. They are very nice people. Good luck.
1936535
I'm unclear as to what you mean by "replacement parts for the cable assembly." I'm assuming you're not referring to the cable itself, but to the devices through which the cable runs? Not to be flip, but have you tried either (a) the Total Gym website, or (b) inquiring on eBay? Or (c) depending on the parts you need to replace, perhaps there's a local sporting goods store or even a hardware store that can supply you with similar functioning parts. Not that it matters, but I sold my Total Gym 1500 almost 3 years ago because I hated it. But if you're enjoying exercising with yours, then I wish you the best in finding the parts you need.
2220446
That is the most likely problem. The replacement is easy to install.i found a YouTube walk through and it took about 5 minutes.
294158
The left pedal doesn't fit. I tried to use it yesterday and eventually it fell off. We haven't reached the point where the display even matters. I can't get the bike to work. We didn't set it up until it was out of the 3-month warranty period (3 kids, busy lives). Then we tried in vain to deal with customer service. Expect to wait one hour before you speak to anyone, I got hung up on various times only to be told, sorry, you are out of the warranty period. It's a joke, they don't care. They have Amazon to pedal their junk and are doing well enough to give the middle finger to customers who complain. I would never buy exercise equipment from anything but a large trusted chain ever again. The left pedal doesn't fit. I tried to use it yesterday and eventually it fell off. We haven't reached the point where the display even matters. I can't get the bike to work. We didn't set it up until it was out of the 3-month warranty period (3 kids, busy lives). Then we tried in vain to deal with customer service. Expect to wait one hour before you speak to anyone, I got hung up on various times only to be told, sorry, you are out of the warranty period. It's a joke, they don't care. They have Amazon to pedal their junk and are doing well enough to give the middle finger to customers who... » Read More The left pedal doesn't fit. I tried to use it yesterday and eventually it fell off. We haven't reached the point where the display even matters. I can't get the bike to work. We didn't set it up until it was out of the 3-month warranty period (3 kids, busy lives). Then we tried in vain to deal with customer service. Expect to wait one hour before you speak to anyone, I got hung up on various times only to be told, sorry, you are out of the warranty period. It's a joke, they don't care. They have Amazon to pedal their junk and are doing well enough to give the middle finger to customers who complain. I would never buy exercise equipment from anything but a large trusted chain ever again. « Show Less
894909
hello, I am sorry but I don't know. I just went to their website and the bike is on their website, but for some reason they are not offering on amazon now, their customer service number is 1-800-229-2901
1050142
I have not. However, since my review Proform kept working on my bike and finally got it repaired and fully functional. Proform also extended the warranty to cover the down time. The repairman said, "You got an original version which had a few design flaws that once fixed would solve the problem." He appears to have been correct as the bike has worked well over the past 6 months.
1371338
Sorry to hear about your experience. Fortunately the bike i purchased for my son works well even though he does not use it. The only thing i can think of is to have a mechanic or tech guy look at it. They may be able to tell you which part is defective and then you may be able to order a new part and have them install. Sorry
16380
Sorry to hear that. However, I'm not the seller. I bought the same bike and its in great condition. No problems with the pedals.
766111
Thank you very much for the information. I have the bike, but the seat is so uncomfortable that I rarely use it. I have been unable to find any contact information for the maker to get information on a proper seat for this bike.
173426
The bike shop will be your best bet. It sounds as though you need the rim bent back to "true round" and if they can't they should be able to order you a new one.
1195376
I also had the same problem! I called support line and they said it was likely a broken motor. So they sent us a new motor and (after 3 weeks) a repair guy came. He couldn't fix the bike (because a pedal arm was stuck so he couldn't remove the casing). Called them last week to tell them repair guy could not fix the bike (he also called them). They told us they need to have a meeting to see how to next proceed. That was 7 working days ago. Still no word from them. Not impressed. Let me know how it goes for you guys!!
1436512
I got mine in mid-September 2014 and it seems like the lift mechanism is failing. The stool does not stay lifted to the full height, wobbles, and makes a sproingy/springy sound. I just contacted Vandue (the vendor) about repairing or replacing it. I may look into spending more in the hopes of getting something better. I will try to remember to update this based on the feedback I receive from Vandue. I will check to see if this is under any kind of warranty as well.
563236
I took my Zike to a local bike shop which happened to be a recumbent shop and the owner was able to order it and install it for me if you know how to install or what you are buying you could probably get it at Amazon but if you want to get it locally just go to a bike shop and they if they are a good shop they would be willing to order it and install if you like it doesn't take very long to install it if they know what they're doing. I'm not mechanically inclined so I took it to the shop take less time for a knowledgeable person to do it right.
1513458
I'm waiting for my second replacement unit now. They've already acknowledged that this is a design defect and that the project has been redesigned. Contact customer service again, request another replacement and ask for the redesigned unit instead. There's nothing you're doing wrong and I'm not aware of a way to fix this. I took the first one apart and it's just cheaply made with plastic gears and an undersized motor that don't hold up.
1387604
I am trying also to replace them and I got a e-mail back from a local bike shop that they might have the replacement. I am taking one of the wheels in to see if they have a match. I have lots of miles on the wheels.