the unlock button is failing almost alwais, is there any sugestions? I&acute;ve being using it for mor tha a year and its really a greate companion.
298529
It's probably toast. My first aquabeat quit after a year, and I think the second one is on it's way out after a little over a year, even though I used it far less frequently than the first one.
544314
Mine locked up after installing a background and theme app. I connected it to my laptop and it somehow fixed it. I immediatly removed the theme app. Haven't had that problem since.
884184
On occasion I will have a problem getting mine to twist to unlock. I have not found a sure fire trick that will unlock it but find it is easier if I do not screw on the foam piece first and did use pliers to get a better grip when I just could not get it to turn. After the first time it happened and I didn't think I would ever get it unlocked now when putting it away I turn it just enough to catch the lock. If you can't get it open send it back as defective and get a replacement.
1248332
I haven't had any problems. At first I thought my wasn't staying paired until I found the "Wake" button (it's the first button on the key pad). Now all I do is hit the 'wake' button, and its wake's the pair up and it's ready to go. Other than that...I don't know. I hope that helps.
2260698
Mine locks after pressing down automatically. You must have a faulty one :(
464692
Just turn it and kind of shake/jiggle it off. I had the same problem the first time I unlocked mine.
1376772
check with your carrier. Ours seemed to be locked but the carrier sent setting to the phone to configure it. It works great!
418243
When I pushed my reset button, it stuck and I could not reset. You can try to re-pair it again with the Ipad but otherwish I think your best bet is to return it.
288626
I've not issues that often. Maybe 1 out 10 doesn't work. Only idea would be to try adding a finger in settings with the case on to see if it works better. You do this under settings. And you could add it again without the case. My wife didn't do as good a job moving her finger around on her's and it didn't work as well until we added the same finger again, then deleted old one. Hope you find a solution.
1911926
Same here. After about a year and a half, I seem to be losing buttons by the month. Either they stop working, or require massive pressure, and then they repeat. Dissapointed, but will have to replace since I've become dependant on the functionality. Maybe the harmony one, with it's hard buttons, will be more resilient?
2036327
I got mine a couple months ago and the buttons are fine. While researching the case, I read that some of the older models were bad about that. So if you have an older one, I'd request to swap it with a newer one through them.
275398
Did not have any problem with the unlock--it worked as expect. Did you ask the seller?
14351
Try resetting you device, you can use a needle or paper clip to push the button, and that should work.
1735881
I could not get it to program, because the unlock button did work on the one I was replacing and you need that to program it. My husband ended up taking parts from the new one to make my old one work. Sorry I couldn't be more help.
1106573
Mine has a little play in the latching. You should be able to just insert the key and turn but may need to press down slightly to release. I have had some trouble with my combination #s to unlock though. I use a combination of 2 or 3 #s pushed at the same time for one of my combinations. This sometimes does not work if I push the sequence too quickly. I do like being able to use more than one finger stroke to equal one entry. I.E. #1 and #2 pushed simutaniously to equal one #.Unless there is quite a bit of gap it sounds like about the same as mine. I have two and the second one does have more gap than the last one I purchased. Mine has a little play in the latching. You should be able to just insert the key and turn but may need to press down slightly to release. I have had some trouble with my combination #s to unlock though. I use a combination of 2 or 3 #s pushed at the same time for one of my combinations. This sometimes does not work if I push the sequence too quickly. I do like being able to use more than one finger stroke to equal one entry. I.E. #1 and #2 pushed simutaniously to equal one #.Unless there is quite a bit of gap it sounds like about the same as mine. I have two and the second one does have... » Read More Mine has a little play in the latching. You should be able to just insert the key and turn but may need to press down slightly to release. I have had some trouble with my combination #s to unlock though. I use a combination of 2 or 3 #s pushed at the same time for one of my combinations. This sometimes does not work if I push the sequence too quickly. I do like being able to use more than one finger stroke to equal one entry. I.E. #1 and #2 pushed simutaniously to equal one #.Unless there is quite a bit of gap it sounds like about the same as mine. I have two and the second one does have more gap than the last one I purchased. « Show Less
2014592
I'm not sure if all phones have the same problem as my two do.. Mine are not unlocked fully/correctly so I can't do everything I should be able to with it.
1784470
I found there is a slight problem with the latch on the dock, but it's an easy fix. I just move the latch to the left (unlock position), press down on the tablet usually to hear a click and return the latch to the lock position. Viola, it's fixed no problems after that.....