Where can I get new replacement latches
811279
Contact the company. I did a couple of years ago and they sent out new latches right away. Their website is www.petgearinc.com.
811280
I had to replace mine that broke but instead of buying new ones I had my boyfriend cut some metal and bend them to act like latches. Sorry I don't know where you can buy them. Try the company directly.
609499
I had the same problem...it is the poorly designed side latches....some times it would work and most times it wouldn't...cut your losses and send it back and get another brand....you will hate this machine if you keep it or not even use it since it is such a hassle.
1175822
Go to this website and you will find your latch and spring http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=15
1598519
I think you can contact the seller for the extra dividers so I would see if they also have the latches.
1935788
I am so sorry I can not tell from the picture and it was a long time ago. But the latch I ordered did fit
275730
it would be best to call thermos company and talk to them about spare parts - they will be able to tell you where to get replacement straws.
1615845
Same problem with mine, haven't been able to find replacement lids anywhere.
1487249
If you carry the latch to Lowe's, or a very good hardware store even better,they could probably answer your questions for you. I have no idea....
1632547
I would contact Guardian and see if they sell replacements. I would think they have a parts department.
24442
the original latch has a plaastic latch. the new is metal and works much better.
1253769
The latch is easy to take out, there are youtube videos, if the latch part numbers match, which mine did, it was a perfect fit.
1689867
I donate them. The size it is in the sticker. The botton is the same as the old one. The latch in the new are black and the lid is different
787701
go to http://www.ereplacementparts.com/ for replacement parts but you'll need your model number to do a search for the part you need.
113792
Replacement seals are available from Thermos, I bought several since they are cheap and we have several of these.
360976
Kerri, you probably found replacements long ago but to anyone else that may be wondering, I also found another place online that sells replacements at a fair price www.kitchenandcompany.com
911457
You have to buy both upper and lower latches. I had to take mine to a body shop and have them replace both u per and lower latch cables.
2073330
Not sure about replacing them, but if you're talking about the latch you can close to hold the handle together, according to the instructions you're not supposed to use that to hold it closed while cooking. It's just for storage and transport: http://www.youserguide.com/wiki/Krups_55375-003. Something like a twist-tie would be sufficient for those purposes, if the latch is broken.Whoops - I see from subsequent answers (and your response) that you're not referring to the latch. Good luck getting it repaired - I think very highly of this waffle maker.