Has anyone had an issue with the plastic hinge pins in the front part popping out from the back (bolted) part? Thanks.
2038406
No problems experienced with this product. I would contact seller if possible.
2038407
I have not experienced this problem or for that matter, any problems with the hinged seat
1112409
Mine was doing the same thing only after a few months of use. I used a needle-nosed pliers to bend the hinge on the left hand side just slightly. For ours it helped to bend it to the left and we continued to use trial and error of bending slightly then closing the door and repeating this until it closed snugly against the frame. Seems like a temporary fix, but hopefully it will hold out for at least a little bit. I also tried e-mailing the company about the problem and am waiting to hear back.
1626930
There seems to be a stress point between the hinge and the audio jack. I've experienced severe cracking in this area.
699918
No I have not experienced that. The seat that comes with the toilet is a good one, at least on the elongated shaped bowl. We recently replaced it (2+ years) but after removing it I found I could fix the reason for it coming off the hinge. There's a plastic sleeve that slipped out from it's plastic holding cage, pushed it back in. Looks like the plastic cage eventually gets a bit misshaped so it'll probably come loose again, but hasn't yet.
59625
First time I mounted mine same thing happened. I had to move it closer to the hinge line so the arm would swing back... Try a dry fit placing it and holding it while the honey opens the door (carefully). ount it there
1200128
Mine already arrived with a broken hinge. I'm contacting Amazon about it as I write this.
1583538
We haven't had that issue. I did take the plate off the other day and clean all around the housing unit. It seems to have improved the efficiency of the popper. Just 3 easy screws.
715615
Now that I see this picture, mine in black does seem to have same problem. It's really not noticeable...the hinge is just not real strong...I'm glad I bought this, but I'm not expecting it to last for years.
2077699
This happened to me the day I got it. I called customer support and they said it's very common and you can't fix it without breaking it. It's just a piece of plastic junk.
242607
We did not seem to have any problem when we assembled this door. Bothe panels fit tightly -- very well. Maybe you should try again (follow instruction), if still have problem, you should contact the manufacturer and get help from them. It might be a defect part that they can replace it for you, ...
1079846
I have the same problem. I couldn't fix the safety hinge . If anyone can help will be highly appreciateThanks
335061
We just received ours and are having the same problem, I think. The spring tension in the plastic "accordion" is so high that the locks won't hold. Is that what you're describing?
1904829
Is the door actually broken or is it the plastic retainer? I had 3 of 4 plastic retainers break on my popper. It is the heat, I think. I replaced all the plastic hardware with metal hardware. It took a little effort to find/modify screws and retainers but I haven't had issues since. Also, buy some threadlocker and put it on the 7 screws that are in the kettle. I've lost a couple of nuts and washers over the years and wonder who ate them... They were never found. Anyway, a little threadlocker (Blue won't harden and allows removing hardware later. Red becomes hard and requires a lot of heat to remove hardware. I use blue) goes a long way for piece of mind. Is the door actually broken or is it the plastic retainer? I had 3 of 4 plastic retainers break on my popper. It is the heat, I think. I replaced all the plastic hardware with metal hardware. It took a little effort to find/modify screws and retainers but I haven't had issues since. Also, buy some threadlocker and put it on the 7 screws that are in the kettle. I've lost a couple of nuts and washers over the years and wonder who ate them... They were never found. Anyway, a little threadlocker (Blue won't harden and allows removing hardware later. Red becomes hard and requires a lot of heat... » Read More Is the door actually broken or is it the plastic retainer? I had 3 of 4 plastic retainers break on my popper. It is the heat, I think. I replaced all the plastic hardware with metal hardware. It took a little effort to find/modify screws and retainers but I haven't had issues since. Also, buy some threadlocker and put it on the 7 screws that are in the kettle. I've lost a couple of nuts and washers over the years and wonder who ate them... They were never found. Anyway, a little threadlocker (Blue won't harden and allows removing hardware later. Red becomes hard and requires a lot of heat to remove hardware. I use blue) goes a long way for piece of mind. « Show Less
60512
Gee i have 3 of them and hasn't happened. My first suspicion is maybe the bolt hole is a little too snug. I'd check if you have the same issue with the door open. Then loosen the plates a little to see if you still have the issue. Several things could cause it, but maybe when they originally drilled the holes they were a little off?
527801
If it's clicking once every rotation of the metal ramp lever-arm (every ~5 minutes) it's an easy fix. Mine did that right out of the box- the metal lever-arm snaps in place on either side of the ramp. When I got mine I didn't realize one side had fallen out- it was off center and was clicking about its post. Snapped it back into place and the clicking was gone.
599105
The hinge does eventually wear out over time. At best you'll get maybe a couple months out of the case and have to replace it. I'm already looking to replace mine in less than a year, might look at a different brand and hope it lasts.
460883
You need to pop off the plastic covers on the hinges and tighten them. I had the same problem but it's a really easy fix.