how do you get replacement led strips for the collar? somehow my dog destroyed hers in 1 day
2047583
I don't think they sell the strip separately. Think for 5 bucks you just buy a new one
590838
I tried too, apparently you must find a replacement independently, I even talked on the phone to an Aquaeon rep. I purchsed an LED clip on gooseneck here on Amazon under Aquarium LED Lighting
1078206
If you bought it within the past 90 days it's covered by Amazon's return policy. I would recommend a refund over an exchange, however. These things are flimsy and if your dog broke one it will likely break any replacement. You're better off buying one of the classic plastic e-collars.
1942293
I tried to find replacement collar posts for you, but failed. Looks like the only solution for you (and for me, as well) is to buy a second unit. At least they're inexpensive, and we'd have other spare parts if we need them. Good luck. (and because of your inquiry, I tightened up my posts)
1375869
Good question! So far we've enjoyed a minimum of 24+ hours on the collar and longer on the transmitter. We use the LED light often when we have Charlie (our pooch) out unleashed at night.
2236643
I would definitely contact the seller and make them aware. Ill try my best to explain but there should be an online manual on google somewhere. All you do is charge it up first until the light on the collar is green. Then activate the collar by holding the button on the side with the digital display. You do this and then it should come on. Then if you let go and hold the button again two lights will be displayed (green and blue) and this means that each time your dog barks sequentially the electric pulses will increase. This is where I have mine. However if you let go and hold the button again there is a manual setting where you can set the pulse from 1-9, 9 being the strongest. I had troubles figuring it out at first but just play with it and if this doesn't help call the manufacturing company they'll absolutely answer your questions. Be careful not to hold the button too long as this will power off the collar. Hope this had helped you! If you have any more questions let me know. Also let me know if it works well on your dog as well.
384723
I would just return/replace the entire set. But, if you are good at soldering, you can remove the set of 3 LEDs (cut them out) and then solder the strip back together.
1372775
You can get a replacement LED on Amazon.com. If you take apart the lamp, you will find that it needs to be soldiered... (also, unsoldier the non-working LED. Are you sure it's the LED and not the transformer?
816080
sorry, can't help. might be broken collar or broken sensor/circuit in door. did you try holding the collar in your hand and approaching from both sides? does the test light in the collar come on when you press the test button? does door open if you press button on door? if not check power.might have to call their tech support... apparently not that great.i've had a few collars from them - the included one is not waterproof and doggie destroyed two. now on the waterproof one and it's survived. all three collars worked fine. not exactly a statistical example, but my experience has been good. door working just fine after 2 years sorry, can't help. might be broken collar or broken sensor/circuit in door. did you try holding the collar in your hand and approaching from both sides? does the test light in the collar come on when you press the test button? does door open if you press button on door? if not check power.might have to call their tech support... apparently not that great.i've had a few collars from them - the included one is not waterproof and doggie destroyed two. now on the waterproof one and it's survived. all three collars worked fine. not exactly a statistical example, but my experience has... » Read More sorry, can't help. might be broken collar or broken sensor/circuit in door. did you try holding the collar in your hand and approaching from both sides? does the test light in the collar come on when you press the test button? does door open if you press button on door? if not check power.might have to call their tech support... apparently not that great.i've had a few collars from them - the included one is not waterproof and doggie destroyed two. now on the waterproof one and it's survived. all three collars worked fine. not exactly a statistical example, but my experience has been good. door working just fine after 2 years « Show Less
955983
wow- I've had different LEDs for as long as 4+ years now. None dead. I'd definitely contact whoever you bought it from. they should replace it if they;re decent...
988449
This may be a dumb question but did you check to be sure that the batteries are in correctly? I replaced them once but had the positive/negative connection wrong. You may also need to try re-syncing the remote to the collar. Hope this helps.
1387747
Here is the phone number for Petsafe 866-738-4379. They have replacement battery for the one I have for $29 or you can buy additional collar for $79. A friend has same setup purchased replacement battery and second collar for second dog. Sorry if this wasn't helpful with your collar.
1205724
I was told by PetSafe that you cannot replace the battery. PetSafe was great, though, about replacing my transmitter when it died early (less than a year?) and one lady phone helper gave me excellent advice to not store the collar near any batteries or magnets (such as speakers) or even metal appliances, etc. That seemed to be my problem with 2 receivers because, after I learned that, I have had much longer life with my latest receiver. That info is not in the manual and several other techs seemed to either not know it or not share it.
727125
I have had my collar since May and I have not had to replace the battery this far. It take a small battery 4LR44 6V. It only uses one. I don't know how much they cost. I don't use my collar all the time I take it off of her to give her a break. She needs to bark some, like when a strange car or dog comes into my yard.
868904
I would say that is a question to ask the manufacturer. I know when I wanted to get a second collar for my dogs they were more than helpful answering my questions. There should be customer service number to call for information in your box or google the Dogtra. they have a store site and that's where I got my information.
1387746
Hi K,You can call PetSafe directly at 1-866-738-4379 and talk to their Support Staff to discuss options. Depending on when you bought it, it may be under the manufacturer's warranty.Thanks, EZDogFences
1603128
I used to buy mine at Radio Shack or PetCo. Not very expensive and they last a long time if you don't constantly have it on. My last collar lasted over 15 years!!!