Have had 1 year...hard drive already bad...tech wants product key to fix...where can I get this? Kept box all this time. Threw it away 2 weeks ago!
2025005
The product key is injected into the motherboard and not required with the Acer eRecovery media. If you did not create the recovery media during that first year, you can purchase the media here (http://us-store.acer.com/erecovery/rcd/) and use it to reload your system. For support questions like this we would recommend you visit our Acer Community website (community.acer.com) in the future. You can join discussions with product specialists and members just like you who are ready to guide you through the process of finding solutions to your issues.
858703
I don't know. The hard drive I bought was brand new. You could contact them and ask.
1456423
I bought a hard drive from Go Hard Drive and had a problem. I tried to get warranty from WD and in fact returned it to them and they told me it was not one of their drives. I returned it to Go Hard Drive and they replaced it. Please, if you want a genuine WD drive, make sure you are buying it from a genuine WD dealer. Then verify the production date when you receive it and update the warranty with WD.
1102390
Jeff, who was the dealer you bought this computer from? I bought my piece of crap from CravingSavings. I called him and he told me I need a new hard drive. I had no way of getting the computer back to him so he sent me a new hard drive, which I had to install myself! Since thenm, I have had nothing but problems, it wasn't just the hard drive. There is so much garbage on the computer itself which was never cleaned off. Recently I had to call someone to fix it, because it froze on me and would not work at all. I wish I had the knowledge to help you with your problem....all I have to suggest is you contact the seller! Good luck I hope this helps!
1885404
could never get it working and neither amazon or Toshiba would not let me return; will pitch it and purchase another brand. My IT consultant said the hard drive was bad. $90.00 lesson learned about Toshiba....; howard
1308907
I can't speak for my experience with hard drives on Amazon, but I've dealt with other items I wanted to order that were under review and they were only unavailable for a few days. Also, a certain hardware website named after an item a chicken produces has these drives for the same price right now, if you're dead set on this drive. A lot of us have had bad experiences with them, so I am not comfortable advising people to take the risk, but it seems more people have had success than failure. And of course, Amazon has a decent return policy so you can put the drive through its paces and return it if they have problems, if you're willing to do so. Good luck!
1293160
These are most certainly *NOT* new. They come pre-formatted with a 150MB(ish) partition, and so far, of the 4 2TB drives I've attempted to use, SMART lists at *LEAST* 500 days of usage -- one has nearly 1200 days and has enough bad sectors to choke a chicken. Checking warranty status on them, 2 are 'return to place of purchase' one is 'Unreturnable' and the other has one year left. Thankfully, that's the *BAD* one.
1392537
I need to swap the print circuit board, since PC cannot detect this drive any more. I have tons of data on this drive that needs retrieval. So I placed another order again. Hope I will get exact model as I bought in Nov, 2010. The model I received last time is also WD20EARS-00MVWB0. Can someone report what's their model number now, if they bought it recently? Thank you. I will report mine once I get it on Monday.
1767980
Honestly I don't think I ever paid attention... but I would assume it came with standard 2 year warranty. In any case, these hard drives don't tend to fail months after purchased, either they're DOA (dead on arrival) / die in the first few hours of use because they're defective, or they last for years. My last Seagate external HDD lasted me for TEN years, hence why I bought this one. I wouldn't worry about it too much, Seagate has pretty decent customer support.
721283
Hello, I went to Seagate's site, typed the model and serial #'s in from one of the drives I ordered. The site shows the warranty will expire 12-21-2018. The drives arrived sealed in anti-static foil surrounded with foam in plain wire cardboard boxes. Have installed 4 drives so far with no issues.
368234
this hard drive died in less than a year. just froze up during an operating system install. i can't even wipe it clean. i must have gotten a lemon. i don't kno the answer to your question, but i doubt i will buy another one!
1457815
This is the worst hard drive ever. Don't trust it! I lost all my files even though I had it backed up on two separate externals! Go with a different company. I'm using sea gate now and haven't had a problem.
1667133
I've looked into that and without the original sales receipt it would be reckoned from the date burned into the ROM. You would have 5 years from that date. I found this out by having a drive without a receipt and needing service. WD is so much better than Seagate. I've only had one that I needed service and almost all Seagate drives died within a couple of months for the warranty expiring. 5 years is forever in terms of drives. I got the 2GB version and on a 6Gb channel it's almost as fast as a USB3 flash drive. maybe faster. In short-it screams!
1052207
Thanks for your question, Because more than 30 days have passed since you received this item, we are unable to assist with the technical problem you are experiencing. I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Most manufacturers list contact information on the product packaging. If you can't find the information there, you might want to try doing a web search to find their phone number or website. We hope to see you again soon.
93127
That is not the original box. I had purchased a new Hard drive similar to this one, and figured I could send back the old one in that box since it still had all of the wrapping. Sorry for the confusion. But, I no longer have the original box to confirm the date of manufacture.
1606278
The first one we bought was bad from the start and we found out by contacting WD Support but went back through Amazon to get the replacement which was quick and easy. Even left the old one in until the new one arrived (had 30 days to return the old one). Contact the seller and they should be able to advise you.
1928505
Western digital customer service can give you a better answer. Call them: 1 (800) 275-4932. I have had my hard drive running for some time now. It arrived quick, installed easy and runs like the machine was new, only with more drive space. Highly recommend buying it from Amazon. It was much cheaper than what the local computer guy tried to sell it to me for.. Good luck