Hello. How do I get a replacement handheld? Mine does not light-up anymore. I don't need the hose. Thank you.
2049572
You will email Ana Bath customer Service, they responde quickly and prior sending one they will send instructions in how to clean. If cleaning alone doesn't work they will quickly you send a replacement. My shower just stop lighting, by the way here is the link: http://anabath.com/warranty.aspx On this page there is an email link.
2049573
I would contact Ana Bath directly. E-mail: cs@anabath.com or anabath.cs@gmail.com Address: 20507 E Walnut Dr. North, Walnut, CA 91789
2049574
I would contact Ana Bath directly.E-mail: cs@anabath.com or anabath.cs@gmail.comAddress: 20507 E Walnut Dr. North, Walnut, CA 91789
721753
did you ever get your steamer to work. I have to keep hitting the reset button. It only last a couple of minutes and the steam quits again. Someone said I may need a new thermostat. Just wondering if you found a fix or tossed it!
1735942
i havent called. im thinking about somehow using my young, good looks to persuade them to come over and freaking fix it. but yes, calling tomorrow. right now we have a cooking sheet under it. its the stand up, heavy duty one with dual hoses. it worked for like month... now JUST leaking. ill contact amazon if it an issue.
1311079
The DAP I bought is still working for me. I have replaced the same type of "GREEN" hose I bought at Bed, Bath, And Beyond 4 times (all in warranty). I gave up on using them and bought this one. I have my fingers crossed that it will survive much longer....................
200894
Hi Beth. I bought this for a nephew. Unfortunately for me, although I bought it "new", there were several missing pieces. Ours never lit up. Sorry I wasn't much help.
75617
Take the handheld to battery shop and they will replace. Costs around $15. Should need replacement only every two years or so.
390504
Hello, I just received my unit. I plugged it in and the Power Light was flashing red AND the blue UV-C light was flashing. Resetting the unit by pushing and holding in the UV-C Button changed the power light to green but the UV-C light is still flashing. Any suggestions? Possibly the bulb was damaged in transit and needs replaced? Thanks for any help!
1008858
I only WISH I had your problem. My lighter no longer works. Something is wrong with the button to ignite it. Now I wish I hadn't given it such a glowing review...
1477526
I agree with all of you. This pocket hose is a piece of CRAP!! I replaced TWO of them this summer, and now the third one just broke (split at plastic connector and hose). I tried to duck tape-did not work. Anybody else notice that it works for about 2 months, and then breaks after return date? Amazon should remove this from their inventory and issue credit past return date!!
1839494
Sorry, mine just stopped working pretty sooner after purchase. Took it to designated repair shop, no parts available. Greenworks sent me another model for replacement, no problems so far, better design.
2264147
Hmm... Who is the seller? I bought one (I think from Toilet Tree direct) it died right away! I called and they sent me a replacement... no questions... All good! I like this unit...
1343103
I've ordered this product and now need a short hose to connect to my manual vaccum. I think it needs to be "male." I can't seem to find one. Any suggestions?
1008859
I had the same problem. I contacted the seller and they sent a new one and I had the same problem with it. Just a bad lighter. I would contact the seller.
1688420
Has yours broken? I was just thinking about ordering one. It appears that they have heating element issues with the old one. Maybe I will wait to see if someone orders it for Christmas and posts responses. Let me know what you think of yours.
1147690
I bought two of these and both died quickly. I got no useful customer service. My guess is that either your handheld controller or the control receiver in the boat has died. Good luck trying to get the maker or seller to do anything about it. If they offer you a new boat at a discount price, don't take it. I bought my second boat this way and it died quickly.
795624
I had my unit not even a year ago but already won't work the light won't turn on.i already check the owner's manual to see if there's a 1800 nos.I could call but to my dismay...there's none.Calling the attention of Amazon.com.Pls provide us the customer service of the item you are selling.Thanks.
235953
I had the same problem but only on the handheld outlet. Re cut the threads on the handheld and give it some elbow grease. It worked for me.