I understand about the product box not being perfect, but what if the softbox itself is damaged?
2020990
When I received my softbox, the product box was in perfect condition. The item itself was unharmed and wrapped in a plastic-ish protection cover. If the softbox is damaged, I am sure you can get a refund. Westcott is a good company.
835112
I recommend contacting Amazon.com and the manufacturer. I would think that one of them would stand behind the product.
985194
It shouldn't be mailed without the original box, it sounds like it was used.. You should call amazon and get a refund or a replacement right away. You deserve to get what your money is worth.
878766
If damaged, they should replace it, it is shipped seperately. My was damaged and was replaced.
1012329
In theory it would have to work, so I am thinking it could be damaged. Try it with a PC and if it doesn't work either ask for a new one during the warranty period.
1241181
IF it was supplied by Microsoft, yes. If supplied by ProducedByAli, it might be suspect even if it is in the sealed box. Hope this helps.
415702
Sorry, my boxes don't have any black. You should probably contact Amazon to get a replacement.
999008
Got mine brand new as well, the box by itself is not sealed but the stamp with motherboard film protector should be sealed with a stickers
434141
Contact the seller and see if they can help. Or there should be a 1-800 number on the box.
498250
If you still have the box/instructions, I'd email or call whoever they list for warranty replacement. The unit I bought is working perfectly so I really have no experience with this manufacturer.
1450526
I would also assume it is scratched or damaged. Mine does not have that problem.
105955
I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not worth trying to save $20-$50. My next purchase will be *new*.
266276
The cause of the problem is that the hole is somewhat undersized. I had a similar problem with the screw snapping in the hole. Simple solution is to run a #6-32 tap through the holes. I returned two of these broken boxes to Amazon and got replacements at no charge within a couple of days. Other than that the product is great.
176521
I read someone's post on a another tv that said the "small cosmetic damage" was nothing more thing some sticker residue. Here's to hoping mine comes in that good of condition too. I'm saving over $200 buying this way.Keep in mind, if the item is being listed as Very Good by Amazon, chances are, the cosmetic damage isn't too bad. Now, if it had said 'structural damage', I'd be more worried.That's just my take on it.
1925371
no, our unit did have a damaged box from the UPS shipping, but luckily whatever it was that damaged the box never made it deep enough to damage the AC unit. I have a problem with stuff being damaged from shipping all the time. It is part of ordering stuff online.
416107
No. Please see my previous review. In short, I received a bad unit that had obviously been repackaged, probably sent back by another user with the same problem. If you receive a unit with problems like the one I received it isn't going to play well with anything.
701528
You're right, it was a bit of a pain getting mine off the box, and I tore it, but it should still be usable since it's all there. Thanks for telling me that.