The outer shell of this mattress doesn't fit snugly around the mattress,it bunches up. Did anyone else have this problem?i think I got a defective one
2025350
Hi. I'm writing from Naturepedic. It does sound like it may have been damaged. Can you give our customer service a call at 800-917-3342? They'll make sure you get a replacement. Thanks!
2130517
Hmm. It seemed like mine loosened up once it was a little warm. I'm not sure though. Did you ask the distributor for feedback?
1096604
Mine is a pillow top queen and it does not fit over fully. Corners slide up with even minimal movement
1808996
I have never had that happen. I would send it back, as you need a tight fit. Have a great day
1290471
Hello, Can I please have your mattress dimensions and the circumference around on the top. As soon as I have the information I'll let you know which size will work perfect! Let me know how I can further assist you! Rishy
41157
Mine came rolled up. Yes, it is firm, more like a mattress verses a pad. Try laying it flat, then try to fold it in half, not right down the middle as there the coils are in the way, but right above the most middle coils. It gets easier each time you fold it.
671517
Hi, I have had the mattress for about a month in a guest room. I've slept on it a few nights too. It's like a marshmallow and not in a good way. I regret the purchase and find it far too soft and squishy. I wish I had purchased in-store at a local furniture shop. It was cheap and convenient, though, and I suppose for a hardly used guest room it's OK. But VERY very soft.
786919
I had the same problem: but I kept working with it & finally it fit well.& now I still have problems-- sometimes the top or the back falls off,I just snap it back in, so yes, it does not fit very well, should have a betterfit - I think. thank you
582756
Quit the opposite. The mattress is suppose to start off fairly firm and after awhile of expanding it gets softer. Especially with warmer temperatures.
646610
I have the same setup! It fits just barely on mine with my mattress being so thick. Definitely involves a bit of muscle work to get the last corner on correctly, but the comfort and appearance of the sheets more than make up for the inconvenience.
388059
dear D.Flowers...if your ends are curled up,that means the foam mattress ends did not spread apart..you may have to unzipper it and straighten it (it could be that during expanding process the cashmere top caught the foam mattress and it didn't unfold right )..to fully expand should only take 8hrs ......hopefully this will help you
1375404
I had a problem and when I asked for new mattress cause how lumpy it was, they told me to use a ruler and flatten to show lumpiness. That's impossible. You have to lay on it all night to realize how damn lumpy it was.
2173168
We are not having any issues with this mattress. The way you would contour it is by the amount of water that is put in the mattress. If you like it firm add more water. Just do not fill over the sides of the bed.
1626471
No, I am trying to find another one. The mattress is too high. It didn't do what we thought it was suppose to do.
470163
Yeah I have noticed that, because I sleep alone on my queen size one and I have to switch sides every couple of months. Other wise once side would be deeper than the other :/ also its becoming a bit too soft for me.
1501558
We live in OH and love this mattress. We have had it for 2 years now. Last year, in the spring, we noticed our platform frame was beginning to mold and the mattress was extremely damp. We thought we had fixed the issue by drilling holes into the platform to aid airflow, however, this year we are once again experiencing mold problems. We thought buying a slotted frame might help, but all the research suggests platforms. Has anyone else had issues with mold with this mattress or with platform beds?
2231438
Mine fits fine. It hasnt stretched out at all. Could you maybe throw it in the dryer for a few minutes? Thay may help.