Anyone know where to buy a replacement cap/lid? Even though this bottle has survived a tumble down a flight of stairs (while full) without any issues, we dropped it off our kitchen counter last week and the little piece where the flip cap snaps into the locking button broke off. I emailed Thermos with no response. Anyone know of where I can order just a new cap? Would hate to throw away the entire bottle and buy a new one. Although cheap, seems wasteful. Anyone know where to buy a replacement cap/lid? Even though this bottle has survived a tumble down a flight of stairs (while full) without any issues, we dropped it off our kitchen counter last... » Read More Anyone know where to buy a replacement cap/lid? Even though this bottle has survived a tumble down a flight of stairs (while full) without any issues, we dropped it off our kitchen counter last week and the little piece where the flip cap snaps into the locking button broke off. I emailed Thermos with no response. Anyone know of where I can order just a new cap? Would hate to throw away the entire bottle and buy a new one. Although cheap, seems wasteful. « Show Less
457031
Also, if you only need the rubber gaskets (the replacement pack has all 3) and not the whole lid, I called today and it's 1 dollar and 3 dollars for shipping which is a good deal. I ordered 5 :)
457032
We purchased 5 of these bottles this year and loved it......until our little plastic latch broke too. Now I have three useless bottles. See the answer below that suggests we call their Customer Service at 1-800-831-9242. Other Amazon "answerers" indicated they also had trouble getting any kind of email response as we did. So I guess we have to call.
457033
I'd love to know the same- I keep adding to my drawer of lid-less bottles, which I would def. buy replacement lids for. Defeats the purpose of a reusable bottle if I have to recycle them every time they get dropped....
457034
I did find that if you call thermosConsumers Customer Service: 1-800-831-9242 They will let you purchase replacement lids for $2.50 plus shipping. Since my latest lid broke within 3 months of purchase they are sending me one free, and they allowed me to buy 3 extra ones for the other bottles that I purchased in the past that also had broken lids. This was in March 2012 so I am not sure if they have changed anything since then.You have to call them though, I emailed as well and never got an answer until I called them.
457035
I found a place in Australia that sells them. http://www.haggusandstookles.com.au/Eating-out/Drink-Bottles-Sippy-Cups/4232/I'm not really sure what to make of this... why is the only place I can find in Australia? Then, I'm having trouble deciding if it's worth spending as much to get replacements as it would cost for a new bottle. (you'd have to buy lots of lids to make the shipping reasonable cost/lid)Decisions, decisions...
457036
I called Thermos Customer Service (800-831-9242) today (10/31/14). Although I waited almost 20 minutes on the phone, I was able to order replacement lids. The cost for one lid is $2.00 plus $3.00 shipping. I bought a total of 5 lids (we have several and I'm sure more will break over time) for $13.50 ($10 for lids plus $3.50 shipping).
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
2272692
My lid broke as well and I haven't even had it a year yet! I contacted the company and they said they would replace it if I had the receipt. They said I would have to mail the non-working lid to them along with a money order for $9.95 and the receipt. I think it's pretty crappy that I have to pay to ship the lid back to them and pay for them to ship a new lid to me. I have emailed the company my thoughts on having to pay for shipping both ways so we'll see what they say. It sounds like lousy customer service to me.
1006250
did not want to pay a new bottle price for a replacement part, so I called Thermos. Thermos offer replacement for $1 each. I just got 4 this morning, costing me $7 total including shipping. 1-800-831-9242
2257123
Not for a second. I bought the Starbucks cup and love it so much more. In response to the comment below mine, just my experience but i bought both cups around the same time and my Copco mug already has a broken lid (Without dropping or taking an obvious hit.. maybe just pressure applied to it somehow?) while my Starbucks cup is still in perfect condition.
533960
Mine did as well. I tried emailing the company, but never got a response. Not even sure if it went to the right people. Got a great new glass bottle at target, and less $$. Still hasn't broken.
953030
I honestly do not know where to purchase a replacement, if it is truly available. Maybe try on line. Maybe at a specialty store. Some "mart" stores have replacements. Or something that fits. Maybe write to the manufacturer. It just could be " hey, if it breaks, you gotta buy a whole new unit." Or sometimes the unit goes and you are left with an unuseable carafe. You just have to ask. I would still try the "mart" store.
531604
The spiral in mine broke off and remained in the cork in the bottle. LOL I took it back to the store and the gave me a new one. I don't think the part is replaceable. This new one works fine but it also lies about how many bottles it will open. It will never open 30 bottles....probably more like 8-12. If you buy a new one I would suggest a different brand. Buy it from a store rather than online so you can get a replacement right away.
1742584
Stanley may have gotten a bad bottle, but I also get the impression that he is a sad, lonely, bitter, spiteful, unhappy human being and he has my sympathy. I have had mine for going on four years. It is really amazing how well they work. I have given half-dozen or so as gifts, and everyone loves them. I see them everywhere now too. Getting to the point, I checked hydroflask.com, and regrettably it looks like they are no longer making the sport cap. I don't like them, but mom uses the one on her 'flask daily and loves it. I think we should encourage them to bring them back, don't you?
661562
It doesn't really snap in, it just kinds of slides into the opening. The lid screws down fine and doesn't leak or anything so that aspect of the bottle is unaffected. I've never had it fall out or in while drinking. I've had them for a while now and they are just as good as day one, I've run them through the dishwasher multiple times a week. They recently started to have an aroma but a quick boil took care of that. All in all it's a great product and I highly recommend these splash guards!EDIT: I have left my bottles rolling around the floorboard of my truck and never had a spill. It doesn't really snap in, it just kinds of slides into the opening. The lid screws down fine and doesn't leak or anything so that aspect of the bottle is unaffected. I've never had it fall out or in while drinking. I've had them for a while now and they are just as good as day one, I've run them through the dishwasher multiple times a week. They recently started to have an aroma but a quick boil took care of that. All in all it's a great product and I highly recommend these splash guards!EDIT: I have left my bottles rolling around the floorboard of my truck and... » Read More It doesn't really snap in, it just kinds of slides into the opening. The lid screws down fine and doesn't leak or anything so that aspect of the bottle is unaffected. I've never had it fall out or in while drinking. I've had them for a while now and they are just as good as day one, I've run them through the dishwasher multiple times a week. They recently started to have an aroma but a quick boil took care of that. All in all it's a great product and I highly recommend these splash guards!EDIT: I have left my bottles rolling around the floorboard of my truck and never had a spill. « Show Less
595092
I have yet to find any replacement bottles online. Because they're plastic, they actually are kind of easy to break. I dropped one of mine on the cement, and it nearly shattered, cracked into quite a few pieces.
998895
Amazon (through Backcountry) has finally started selling the lid. It's not airtight (the tumbler isn't threaded for a cap), but will keep things the right temp longer and maybe reduce spills.http://www.amazon.com/Klean-Kanteen-Pint-Lid/dp/B00IPOT5B8/ref=pd_sbs_sg_5?ie=UTF8&refRID;=140VDB5S7KMC6A577RPM
595397
Vendor I bought from placed tape on the top cap to prevent spillage, so you just purchased from inexperienced or bad seller. Contact them to complain or ask for refund
980773
I'm not aware of where one can buy replacement lids. I use mine daily but have not needed another lid at all. You might try finding the company on the internet to order directly. This is a great thermos.
1400593
We have not had a problem with the lid. This is our second one, the first we had over 6 years and just wanted an 'upgrade' with the basket style. Perhaps the inserted basket to catch the fall off is not properly installed. If the lid is not closing, that sounds like a manufacturing defect and possibly could be contained to only a few units. We like it because of the large capacity and overall functions. I shopped for a capable product and ended up with T-Fal again. For us, it by far is the best buy for what we use it for. Good Luck
2104372
I bought one for my Mom, slightly different. They actually opened up a store locally and they said sometimes they get them in broken and will sell the lids then, but there aren't replacements to buy. If it broke during use, I would contact Teavana, they may replace it for you as I've had mine over 2 years now and it gets used every day and I've not had any problems with it.
1882252
My little cap broke after a few years. I just went through my cupboards and found a cap the same size on some random old water bottle that worked. You can also buy replacements on Amazon, and I am sure elsewhere, but the shipping will cost more than the cap.
109375
I dearly wish you had asked this two weeks ago. I received my Thermos and the liner was pulverized. I tried desperately to find a new liner, but they are no longer made. You have to buy a whole new Thermos. So I finally threw away a perfectly good brand new container and pump assembly. I hope your note goes out to all who order your Thermos. Some of them will certainly arrive with broken glass liners. People need to know that SOMEONE can use the parts. I REALLY HATE throwing away good stuff. I tried giving it away to no avail. It SEEMED worthless without the liner. SORRY! Ivan