How long do you have to twist it for? I can't tell if it's defective or if I have to twist for over a minute.
2014218
I think you have to twist and pull at the same time. I can't remember which way you are supposed to twist, so try both ways. If it doesn't move after that I think yours is defective. Mine adjusted without any trouble.
2014219
I continued to twist for several minutes and it never extended properly. I ended up returning it. Received a second one and it did the same thing.
2014220
I sent mine back because I couldn't twist it AT ALL. I ordered a replacement and the second one came without the second half. I gave up. Not sure what the issues were, and the company did reach out to apologize, but I went to a mall and got one because I was done trying to get this one to work.
2014221
I also thought I had to twist it for a long time, but you don't have to twist it that much. You twist and then it pulls to the length you want.
2014222
I didn't have to twist it for long at all. Sounds like yours may be defective.
705350
The top won't twist because it is mounted on an oval-shaped base (not threaded). You can't turn it, you just pull it straight off. I bought two of these and one fits more snugly than the other.
447784
It doesn't take long maybe less than a minute...... You probably got a bad one.... Check to see if you have it connected correctly... if that is not the issue return it for a replacement that works, you will not be disappointed if you get one that works.
1712968
Hey Jeremy B. I was also unable to twist the pump open. I ended up just opening the while led and scooping out with my fingers. I forgot about the lid difficulty when posting my review.
1985994
I've never used it, so I checked the manual and the default setting is for it to turn off in 5 seconds, but it can be set to turn off in 20 seconds. So my guess is that it won't work continuously for the duration of a spin class. Hope this helps. Jim
1733736
It took me a little while to figure out too. Just PULL, don't twist. I had to use something to pry it out the first time because it was set in pretty tight.
1028866
its been a while since i had this but i believe it should just twist/pull/pop right off. i dont remember the lid being an issue for me.
131245
No I twisted it until it would no longer go as tight as I could twist it and it stayed no damage :-)
207101
Try to twist is 180 degrees.....push it further in when you try to flip it.
1676087
You should not have to twist anything.on the sides are 2 tabs you push in and spool comes off.
1915932
You need to spin it around after putting it on the shampoo or conditioner; I think it was counterclockwise (don't hold me to that) until you get frustrated, and then keep going past that point for what feels like forever. Maybe do it while watching a movie. Seriously, my second one took maybe ten minutes to open, but I'm persistent. (Or stupid)
387303
I went over and put my finger on the side of the round portion and it did not appear to be spinning. It's just vibrating and the lower section also just vibrates back and forth but its supposed to. I do not know that they claimed the top was supposed to spin, it's been too long since I bought it and no longer have the packaging. Whichever the case is, it still works better than a manual toothbrush ;-) I was going to buy some more heads, but they were out of stock when I tried on Amazon and unfortunately I do not get around well and lack transportation so I don't get to Walmart, which is where I go to buy most household goods, more than a couple times a year. Sorry I cannot give you more info. But if you go to the oral-b web official web site you can ask them and they'll most likely answer as they answered my questions when I was considering buying it initially.
360230
You have to bend it and than twist it inward. There are some great youtube videos about it. I use it off and on. You have to be consistent with it but it works well.
1737696
Tighten it down. It spins when it's loose, but will stay at any angle you set once it's clamped tightly
231524
I can't give you an exact answer because I never timed it. I would say between fifteen and twenty minutes or so. Plus you can shake it up and get a few more minutes out of it. I love mine.
884184
On occasion I will have a problem getting mine to twist to unlock. I have not found a sure fire trick that will unlock it but find it is easier if I do not screw on the foam piece first and did use pliers to get a better grip when I just could not get it to turn. After the first time it happened and I didn't think I would ever get it unlocked now when putting it away I turn it just enough to catch the lock. If you can't get it open send it back as defective and get a replacement.
1885171
If the twisting motions previously mentioned do not work I would try running water into the bottom hole or submerging it to allow the water to loosen the seal. I know I needed to do something like that to loosen mine but it's been so long that I can't remember if I ended up needing to actually submerge it.