Works really great until it gets to the steps, where it gets stuck. I have tried adjusting the suction but no go. I'm sure it must be something minor but I can't figure it out. Anyone have this problem? Works really great until it gets to the steps, where it gets stuck. I have tried adjusting the suction but no go. I'm sure it must be something minor but I can't figure it out. Anyone... » Read More Works really great until it gets to the steps, where it gets stuck. I have tried adjusting the suction but no go. I'm sure it must be something minor but I can't figure it out. Anyone have this problem? « Show Less
1155848
I was finding the same problem. We kept playing with the weight and the top ring. It was a long pain but once you get everything at the right height/ weight it won't stick as much.
2021669
It does remarkably well for the price. The only issue that I have, it tends to spend more time in the same general area, deep end, as opposed to covering the entire pool equally.
1932682
Same here, but I think it has to do with the 'flapper" at the top. I think it gets somehow silted up and than it won't switch over. I will have to take mine apart and make sure that the shaft on which it pivots moves freely. Not the "worlds" best product......
534014
I have not experienced that problem, I just pull it up behind me. I go slowly and it "walks" up the step behind me. This is a terrific product, hope you can get it to work for you.
1799871
The carpet does not seem to be removable on my model. Probably the best way to clean the steps would be with a vacuum cleaner and possibly some kind of detergent wipes (like Chlorox wipes) or, depending on the mess, maybe some Anti-Icky Poo spray.
2218219
I just hold below the part where it lengthens or shortens & twist above that part to loosen & then adjust it. Sorry you are having problems. I love my mop!
354227
It could be your hitch maybe little to large for the step. Try a little tape around the step where it goes into the hitch. Ours move a little too. Not enough to worry about. We just make our dog step in the middle of the step and not the side. We love our step. With a large dog it really saves on the back of trying to lift the dog in the car and it saves our car then he's not scratching the bumper all up trying to jump in and out. If I was you and you have questions about the step contact the seller and see if they have a better idea.
309692
The cake does get stuck. Mostly close to the center point. I ended up bending the sweeper to clean under it and wasn't able to get it to lay down as flat as before. I haven't used it since so I'm not sure how much it will impact the ability to get the cake out cleanly.
1737481
Ditto, worked great initially. No one In town knows how to fix mine.My husband watched the lift brushes and noticed they were not moving up and down so he ftled a little bit of the plastic and it is working now.However we wait every day for it to die.
2249883
I had the same issue! It bothered me for a while. I eventually discovered it does work but it goes in different place than I originally thought. I was placing it too far towards the back. I tried placing it in the middle and it magically slid into place. Keep trying to slide it in and there is a way to make it work. I hope this helps?
511859
Triton does not do well to get up my stairs. It does climb walls and does well gettingg over main drains. Over many cycles, it did get caught on the main drain one time. I have heard that almost any robot can get stuck here. Special covers are sold to go over main drains to avoid robot hang ups however I have not felt the need for one.
520425
Maybe it's just a little stuck? Try lubricating it a little , mine was like that too but after it worked just fine
1932684
At the top where the water expulsion ports are, there is a plastic divider that moves back and forth, it can get stuck by leaves or debris. Move it back and forth with your finger a couple times and it will usually work fine after that...
1339396
I don't think you are doing anything wrong. I would guess the rods that pull that step flat are disconnected. I've never had that problem, all 3 steps work ok.
1952325
I agree with Conservative Robert. On ours, the flexible tube on the bottom had holes in it, so if suction is your only problem that is probably what it is. And the brush gets hair stuck at the ends which bind it.
841621
After you push the button, you slide it and then pull it put. It should go about a quarter of the way and then lift out. I've not had your issue, but I can't imagine what it would be stuck on in there. Sorry I can't be of more help.
1544166
I have a tile floor with area rugs. It will try to go onto the rug 2-3 times and if it doesn't make it , it will back up and go at an angle and than takeoff where it left off. Works every time.
2257435
I have never had the rake get stuck. I would think turn it off and back on again. If not, check with manufacturer. Sorry I can't be more help.