when I use the ink inside, is the piston supposed to drop down to the ink level? for me the piston isn't moving as the ink level is dropping
2046478
The piston only moves when you are moving it to refill the converter. Don't worry about it, working as intended.
2046479
The piston will not move on its own. Just a suggestion I use a pippette to fill the converter first so you do not make a mess with dipping the pen in ink to do your refilling.
2046480
No, the piston only moves when you twist it during filling. As the ink level drops, it empties out but the piston stays at the same place.
2046481
No, the piston is only supposed to move upward to extract the ink from the jar. That would be nice though.
2046482
Hello, no the plunger inside the piston/converter will not "drop" as the ink is used up. That thing is just a suction device to "draw" the ink out of your bottle. It does not raise and lower on it's own to force ink to the nib or anything like that. Gravity does that. :-)
600228
sometimes it can take a while for the ink to travel from the cartridge through the barrel and out the nib. the ink will flow through the nib once enough has collected in the tip. once you get it going there shouldn't be a stoppage even when changing cartridges since there will still be ink in the barrel.
655716
Shake it upside down gently.... the ink needs to flow down to the tip.... Once the ink is flowing you should not have a problem again. Sometimes I wet the nib under some running water, and then blot it on a paper towel, this starts the capillary effect to pull the ink down also. When you change the ink you might want to rinse the nib, or flush the pen with water, and then put a new cartridge in, not every time, but every few weeks. I store the pen laying flat on my desk so the ink neither runs back out of the tip, or all into the tip endlessly. It always starts smooth and does not dry out quickly. I also carry it in my pocket most of the time I am not at my desk. I am loving this pen, even much more so than my more expensive ones. If you end up becoming a fountain pen lover, and use it a lot, google how to convert it to "dropper fill" Which is not hard, get an "o" ring that fits where the bottom screws up, then you just use an eye dropper, or syringe to fill the whole bottom body with ink, then screw it closed, you have a LOT more ink that way. 5ml instead of 0.75ml or so. http://www.gouletpens.com/Preppy_Eyedropper_Package_Set_p/package-preppyed.htm
25935
If you have a continuous ink system you just put right in the ink reservoir. You can also put it into a cartridge but only in measure amount otherwise the cartridge may leak. You may also need to reset the chip on the cartridge or it will keep saying the ink levels are low despite plenty of ink in it.
1507566
Try the following: 1. Press slightly on the cartridge to get the ink going 2. Put the lid back on and shake the pen down quite strongly (as if you were going to hit something down with it) again to get the ink going in the pen.
721701
NO, but when re-filling tilt the cartridge up (vent higher than fill) and fill, or ink will come out the front felt on bottom. Do not level cartridge till you replace fill plug
1417608
Could be, that the ink is too cold. Keep it in your pocket for a bit and see if that helps.
1678650
When i put it in,its show low ink and i cant print ,only one way to use this cattridge is copy document !!! I dnk why !!! That's ridiculous! !
1887855
Same happend to me this ink clogged my print heads, only way to fix it you need to take the print head s apart and clean them with the right products, look in youtube I believe there is a link about how to repair. I just went and bought another printer
1739409
Thanks for getting back to me. My problem is that the small one is the one that is getting empty, and the big one is still as full as when I first bought the printer. I print mostly documents, but don't know how to force the printer to use the big black cartridge. I am thinking of trying selecting "grayscale" more often, to see if that starts drawing down on the big cartridge. I have previously just selected color printing, even if doing only black and white documents.Again, thanks for answering my cry in the wilderness.Cheers!
692655
I had a similar problem and the only solution that worked for me was to remove the XL cartidge and replace it with a similar one that is not XL. It seems that ink in the XL cartridge drys up and blocks the flow. I am not using any XL cartridges in the future because of this problem.
1773036
Probably a good question for Sophia Global. However, I have some unopened waiting to use, and the ink is still quite 'fluid'. Hope this helps.
637239
The clog can happen if the ink is mixed, exposed, etc. But there does not seem to be a way to avoid it. While filling it will be exposed to air, howsoever short it is; and while re-filling, it will be mixed with another type. This happens with the other cartridges as wellThe printer gets itself into a clean mode every now and then and unclogs itself. But if it is fully clogged and cannot be cleaned - does anyone know if we can take out the print head and clean? and how to clean?
445027
The ink pad should slide out and you just soak it with ink. Not 100% but most stamps are like that.
1430692
VERY IMPORTANT!!!!! The ink system is designed to be gravity fed at an EXACT Pressure. If it is too high the ink will flow into your printer and could overflow. If it is too low it may not feed properly. NOTE: If you bought the extra paper tray like I did, you will have to put something under the Ink system so that it is at the same level of the printer itself (Like if it only had one paper tray.) I made a cardboard box the exact height as the extra paper tray and keep my ink system on top of that.
866450
I recommend using the converter as sort of a "primer" give it a few quick back and forth twists--not so far that ink dribbles out, but just enough that you think it's probably going down into the nib. (If you're using cartridges, a couple quick but firm squeezes of the cartridge has the same effect.) If you're starting from a brand new or dry pen it might take a while and some tapping to get it flowing.
1575294
Mine did the same thing. I contacted the supplier and they told me how to override it. I did that and it did not help, so they replaced my order. I was quite happy that their customer service was so good. This cartridge lasted a little longer, but I got the low ink message again. I overrode it and it is still going. I don't know if this is a cartridge issue, or just a flaw of this particular printer. Fortunately, I don't do a lot of printing or it would definitley be an issue.