Is there a way to reset the night light? The Dino stopped working last night. No red light when charging doesn't turn on.
429608
Yes. There is a tiny hole in the bottom. Use a toothpick and press it in the hole. It will reset the night light.
429609
Yes, you can reset the light. The reset button is a tiny hole on the bottom of the lamp near the light button that can be pressed with a small, thin object such as a paperclip or the point of a pencil.In the event of any issues with the lamp, you can contact us for support at hello@kinderglo.com.
429610
If you see no light at all it could be a problem with the base, not the Dino part. We had a problem with the base prong once. I emailed the Kinderglo company and they trouble- shooted with me to try to determine if it was something easily fixable. When it wasn't they asked me for my information and sent me a new base. In my case the metal prong was bend a bit and it simply wouldn't line up correctly to form a connection.
1268146
Makes sure batteries are in correctly, leave to charge overnight, if it's still not working, contact seller with the problem. If they don't satisfy the issue then contact Amazon and they will take care of a refund and return for you. Hope it's only a battery/charge issue. It's a great little light!
1983168
If it won't turn on as usual, I recommend taking the batteries out for a minute, reinstalling them, and going through the tare process again. (I believe this is just stepping on it to wake it up, then stepping off before it locks on your weight to allow it to balance to 0)
2203752
Need more info - like was it plugged in when the screen went dark?.. Have you tried plugging it in to be recharged to see if the green battery lights up? (May have to push the power on button momentarily while charger is plugged in).. If "yes" does it hold a charge and have you tried to turn it on while plugged in?.. If it's a battery or a tablet issue it need a tech - it could possibly be a charger issue.. Contact the factory, who knows they may stand behind their product and repair/replace - depending on many factors..
243010
Yea the res light should be lit. My old one didn't light up and it wasn't charging
1887737
Sounds like you got a DOA. Over nite should do it. Is the problem with the charger and not the battery?
1032900
Push the reset pin. It's a little hole and the light comes with a little pin that fits it. It was charged when I received mine. Maybe you need to charge it up first if it doesn't work.
1129488
i was having this issue as well...but i read that there is a RED light that turns on when the battery is charging...so i played with the USB that is plugged into the unit, and found that the red light turns on when its plugged about HALFWAY in. i checked, and it IS in fact charging. try adjusting the B side of the USB (mini part thats in the actual unit) before you return it.
1232109
Sounds vaguely familiar.If you press the button, does the light turn on at all?Have you tried removing the batteries, waiting a few moments, then reinstalling the batteries?If it's the problem I think it is, I think it's the light's circuitry going into a protection mode. When you charge the light, do you plug the charger cable into power source, then plug the mini-USB plug into the light? Or do you connect the light to the cable first, then connect the cable to a power source?If the former, then I suggest switching to the latter to avoid the problem. I suspect it's an issue of the powered cable touching part of the light it shouldn't if you're not inserting it "cleanly" into the charging port, tripping a protection mode. Sounds vaguely familiar.If you press the button, does the light turn on at all?Have you tried removing the batteries, waiting a few moments, then reinstalling the batteries?If it's the problem I think it is, I think it's the light's circuitry going into a protection mode. When you charge the light, do you plug the charger cable into power source, then plug the mini-USB plug into the light? Or do you connect the light to the cable first, then connect the cable to a power source?If the former, then I suggest switching to the latter to avoid the... » Read More Sounds vaguely familiar.If you press the button, does the light turn on at all?Have you tried removing the batteries, waiting a few moments, then reinstalling the batteries?If it's the problem I think it is, I think it's the light's circuitry going into a protection mode. When you charge the light, do you plug the charger cable into power source, then plug the mini-USB plug into the light? Or do you connect the light to the cable first, then connect the cable to a power source?If the former, then I suggest switching to the latter to avoid the problem. I suspect it's an issue of the powered cable touching part of the light it shouldn't if you're not inserting it "cleanly" into the charging port, tripping a protection mode. « Show Less
1599227
My husband has had that issue before, keeps jiggling it and moving it until the light comes on. I don't know if it is charging without the light being on or not - but he does not trust that it is charging unless the light is on. Must be a weak connection to the charging light, but keep trying to get it to come on.
150716
Make sure the "on" switch is OFF when you plug it in to charge it, the red light will come ON if its charging. It wont charge if the switch is still "on", like I've done a couple times when I let it run out of power while I was watching it. I forgot to turn it "Off" and it didnt charge when I plugged it in to charge. If that doesnt work, then maybe your battery is defective and you could send it back if its under warrenty still.
1162783
Yes the red LED is supposed to turn off when it is done charging. Try another cable or try a wall outlet if you have not already. If that doesn't work, you may want to get an exchange if you still can.
754801
i belive, you did everything correctly. It is something worng to the battery. Try to recharge again, just charge it whole night and try again. If problem is not resolved, just send it back, if its possible
1479457
Try holding the power button down for 10 - 15 secs. My daughter's Nabi would not turn on this morning after charging all night and this worked for me. Hope this isn't a frequent issue.....
31359
Hi Mary,I am sorry to hear your mobile only lit up for one night. You should see underneath of the top(where the top of the strings are located) there is an on/off switch. Please turn it to the "OFF" position for at least 24-48 hours and then turn it back to the "ON" position. This will allow the item to fully charge. If you are still having trouble, please email us so we can locate your order and take care of this for you. -Cory, Wind & Weather Customer Service
2004107
Charge it overnight and try again. Ours showed that it was not charged at all but worked fine all of the sudden. We had not charged it for months. Other than that I do not know.
1786859
Same here. Unplugging for a night used to work. Now I've waited a full day after plugging back up and no luck. Seems like mines is now dead :(. No reset button or anything on this box