Our red laser pharoah piece stopped working within a week. (Battery replacement no help) Where can I get a replacement for the defective pharaoh?
2038925
Kara, On innovations toys website they state, "Batteries: each laser piece uses 2 CR2032 batteries." These batteries are available in many different locations. Here on Amazon - here is on of may links http://www.amazon.com/Energizer-Electronic-Batteries-batteries-Lithium/dp/B0002DSVS8/ref=sr_1_2?ie=UTF8&qid=1402419475&sr=8-2&keywords=CR2032. It takes two batteries for each king. Pat
1274566
We had the same problem and realized that something had broken and was missing so they replaced it at no cost. Just go to the Amazon seller and contact them for replacement.
617546
We would be happy to assist if this was purchased through us at World Tech Toys, we respond to all inquiries through amazon within 24 hours so please let us know or go ahead and request a return if you believe it to be defective. We can either arrange a replacement or get a return authorized.Thank you for your inquiry and hope to hear from you soon!
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
1600756
I would contact Leifheit company & explain that it cracked on 2nd use & ask then for a replacement base you can find them by doing a google search then click on the contact that's where you can explain your problem. That's the only way I know of to get one, good luck. Rose
552577
I went to the Coast website and contacted them by E-mail. They had me send them the light (battery holder failed) and within a week sent me a brand new one (battery holder) with the light post paid. Light works like new again. As you are aware coast has a life time warranty against DEFECTS but not abuse. I did have proof of purchase which I'm sure helped. Great customer support.
1307732
You would have to call Rockwell and ask. The cord isn't able to unplug from the unit, so you might just have to replace the whole thing or send it to them for repair. Their number is 866-514-ROCK (7625). Also if you bought it within the Amazon Warranty you can exchange it for a new one.
1430581
I'm going to guess, it's just like my old Cusiniart machine failed at the steamer wand. The plastic parts have aged with the heat of the machine and have broken down to the point it will no longer hold the pressure. Try Lello Appliance Corporation355 Murray Hill ParkwayEast Rutherford, NJ 07073201-939-2555LelloAppliances@aol.com
1481647
Thank you for your e-mail. Your best bet would be to contact the manufacturer directly. They might have spare parts. Failing that, you might consider checking with local comic/hobby/toy shops in your area to see if there a local fan club with spare parts for trade or for sale. Hope this helps you out. Please feel free to contact us at any time with any issues as they arise. Thank you for your interest in Entertainment Earth. Sincerely, Edward Haller Client Services Department Manager 1-800-370-2320 1-818-255-0090 Ext. 114 1-818-255-0091 (Fax) We're here to help! So, don't hesitate to contact us. For faster assistance, please include your full name, client number, and/or order number in your correspondence. Entertainment Earth, Inc. 61 Moreland Rd Simi Valley, CA 93065 USA CONFIDENTIAL: This correspondence and any attachments are confidential and privileged. If you are not the intended recipient, notify sender immediately. Unauthorized use, copying, disclosure, dissemination, or distribution is strictly prohibited.
26356
Probably the battery. I have had issues with it after purchasing the lamp. You should call the company. They have shown they have an outstanding customer service. They replaced the entire head when I contacted them.
1715270
N. Ibrahim, did you find your replacement parts? I broke on of my "white toggle pieces" and couldn't find it at Lutron.com
1002832
I got an answer from Sahara Pacheco at : Sahara Pacheco <Sahara@alpan.com>She asked me the info on the defective pieces and she said she will send replacements. Not sure she will do it because it's been awhile since she replied to my email, but it's worth trying.
1197267
Best thing to do is to contact the seller and tell him about it. Perhaps he will replace it.
1490562
Kim, Joshua has the best advice and have your son or you follow his instructions. If all fails contact Amazon and let them know the problem and you can get an replacement right away!
1469194
Ours stopped working all of a sudden. Changed batteries, repositioned and it still will not work. Called the company and I have yet to get a call back about it!
573334
An update on one of the reviews said - (UPDATE 3/8/13) Lutron will cheerfully and promptly replace broken paddles if you call their tech support at 1-888-588-7661. I just called that number & chose Tech Support & they are sending me 3 replacement paddles at no charge. The Tech said it was a know issue in the older model & was corrected around 2006 (mine were installed in 2000) so the new versions are not supposed to have the problem. He said is very simple to replace by just removing the face plate. The electrical aspects work fine. Good Luck!!!
1556809
If I remember right I heard a few reviews says the same thing, obviouslly return it to the company for a replacement. You could always check for proper power and ground connections, but shy of that not much else you can do, all internal. I have 3 of these for years and no issues, including a motion one.