Has anyone dealt with MSI Tech Support? How are they be honest. I have had alienware, macbooks and asus notebooks. With different Exp.
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Not too bad. I got an answer back within 24 hours. The only thing is they made me pay for shipping ($75) when I had to send it in when the keyboard wasn't working right.
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I just got off the phone with a tech support guy who walked me with great patience though download and installing new drivers, etc. Noluck. He's sending out shipping info. I inquired about whether it'll be a new machine or a repair, and he indicated that they might just fix a driver problem or replace a bad card. He seemed rather certain they wouldn't be sending a new machine.Thanks for your suggestions about the personal info. I have done a backup and can remove anything personal and restore later.
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I have no idea. When it gave me problems they told me it was out of warranty and I had to "buy" support. I bought an ASUS instead and won't touch another one of their products.
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I'm not sure if you can. I strongly suggest you avoid this laptop. I own one- my first and last with MSI. Build quality is terrible...Cheap hollow plastic with tons of give. The hinge snapped within a month. Fan gets loud.
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I bought a MSI 120 this past March for my grandson and the charger died in September. I've tried to purchase a new charger from the MSI site and have it sent directly to my grandson but they refused to send it unless I added his address to my charge card. I told them I was not going to do that so they canceled my order. I've not been able to find a reputable online site for a replacement. Can you provide the URL of the site you bought your replacement? Thanks.
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Hi, David, We have six Macintosh laptops in our household, ranging from 2 500 MHz ice ibooks bought back in 2000 to a new Macbook and a new Macbook pro. All of them are still working really well, given their ages and what we've put them through. There have been some flaws, yes, but no more flaws than friends who have PC laptops have endured (and they're in worse shape than we are sometimes). We have gotten two lemons; my partner's Ti Powerbook had a manufacturing flaw that showed up causing the motherboard to short circuit, and my first Macbook had a literally warped case, which meant it cracked. However, those can happen to anyone and it was just bad luck as far as I'm concerned -- he bought his through the apple online store, I got mine in person at the apple store. Buy Applecare. ALWAYS. And never go to the Genius bar if you can avoid it -- it's named ironically. Applecare and the applecare 800 number are your best bet. The bigger test I think is the powerbooks and ibooks that are now 4 and 8 years old, respectively. They're all going strong. One's our file server, one's a music server for the house, one runs a linux test environment, and one's in my kitchen, serving as my recipe library and media etc center. They all get a lot of work, and other than all being restarted every sunday night at 8, they pretty much run continually. Of course they're out of battery, but that's to be expected. Batteries don't last forever. Good luck, and I hope this helped!
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Some people have said if you call MSI and explain what you're going to do before opening it (and breaking the sticker), they will make a note that your laptop is still covered. I'm going to do that when I pick up another 8GB module for mine.
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Seems as though these issues are covered by the standard Dell warranty, see website for details. I have not had occasion/need to call tech support thus far.
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What's going on here? Has anyone been notified that their UL80vt shipped? I sent amazon an email about this asking what is going on as I perordered under the assumption that they have the laptops ready for the 22nd. Now they don't even know when they're getting them??? Maybe I should cancel and order through another online store eh amazon?
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Sorry to hear about all the troubles. Hopefully everything gets sorted out.I just ordered the 6 cell from Amazon/J&R; for $580. J&R; has it in stock (not back order), so it should be here soon. I canceled the order for the 3 cell.If you're looking for the wind, try this site: http://www.nowinstock.net/computers/msi-wind/
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I'm guessing you mean MSI, if so, then yea it is. If you have any more questions just leave a comment on one of my videos: youtube.com/user/ptechtips , I'll usually respond within a couple hours, I've also got Skype if you need some extra information, good luck with your PC!
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Wow, didn't know ASUS would reply here. Thanks for the info, I really appreciate it. I ordered mines on Nov 6 and I've been wondering when to expect mines.
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THANK YOU SO MUCH!!!! I have asked endless retailers on ebay -all of which directed me to asus which is quite difficult to get thru to with a tech question if you're not registered as an owner! this info is GREATLY appreciated!
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@Ron, Alienware systems, in my experience are built to very high standards. The frame is solid and it's rather heavy. I had an M14 about 6 years ago and my Seagate HDD failed. The Tech Support helped me to figure out the problem and replaced the drive no questions. They were very knowledgable and nice. I think when considering a purchase like this, it's much more than just a piece of equipment. The machine is well built and quite stable and support is top notch. I'm not a gamer but I have great confidence in the quality and have no doubt that this system will perform at or above expectations. I do however suggest an extended life battery or backup if you will be without an outlet for &gt;3 hours. So far, that's my only real complaint with this system.
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Submit a ticket to Asus. Their support is great. I called them and was on hold for less than one minute. The support tech was american in Indiana.
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Please e-mail the person I ordered this for originally: rwr@msu.edu (Ron Rivard, Manager, Michigan State University Computer Store & Repair). Thanks.
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Fyi, for all of you purchasing from AAA MART; beware!! They have horrible reputation with this particular laptop. They also bully people to remove negative feedback and any claims against them. Good Luck!!