Keyboard won't work , keys came loose inside , i put them in place , yet it won't connect , though the mouse works perfectly fine. what now?
2035152
What version of windows are you running and are the batteries placement correct? I have te exact same keyboard and mouse and they work perfectly on Windows 8.1 Pro. plus I also have a Bluetooth wireless 3.0 device and a Bluetooth wifi 3.0 device all next to the blue tooth for keyboard an mouse , it might just be user error all items I have personally bought from amazon work great, plus you might have bought the item from a lower manufacturer on the selection list on Amazon... and just FYI the issue for ghosting is because of the device is too far away from his receiver for it to connect perfectly to the computer, move the device closer and it will function perfectly What version of windows are you running and are the batteries placement correct? I have te exact same keyboard and mouse and they work perfectly on Windows 8.1 Pro. plus I also have a Bluetooth wireless 3.0 device and a Bluetooth wifi 3.0 device all next to the blue tooth for keyboard an mouse , it might just be user error all items I have personally bought from amazon work great, plus you might have bought the item from a lower manufacturer on the selection list on Amazon... and just FYI the issue for ghosting is because of the device is too far away from his receiver for it to connect... » Read More What version of windows are you running and are the batteries placement correct? I have te exact same keyboard and mouse and they work perfectly on Windows 8.1 Pro. plus I also have a Bluetooth wireless 3.0 device and a Bluetooth wifi 3.0 device all next to the blue tooth for keyboard an mouse , it might just be user error all items I have personally bought from amazon work great, plus you might have bought the item from a lower manufacturer on the selection list on Amazon... and just FYI the issue for ghosting is because of the device is too far away from his receiver for it to connect perfectly to the computer, move the device closer and it will function perfectly « Show Less
2035153
I had to stop using this setup pretty quickly because it interferes with the wireless adapter, regardless of whether you're on 5G or not. If you're connected wirelessly, there's probably interference, which creates delays in keystrokes and also severe ghosting issues. The mouse always worked well, but the keyboard had issues from the first moment on, and restarting the computer would cause the adapter to fail.
2035154
Mine works fine and the keys havent come lose. Check nearby devices that interfere? Check keyboard battery? Exchange/return it?
2035155
What can i say? the items which i've ordered is not working either. The Tagital tablet is not good at all. I won't be ordering anything else from amazon no more the ITEMS NOT good.
2109415
The windows button does nothing on mine..oh and the keyboard won't snap in because it doesn't have the snaps in the right places.
112742
I also had same type of problem. Some of my keys were not working in DM4-1265dx after tea spilled on the keyboard. I got keyboard from Amazon and replaced by getting help from some YouTube videos. Now it is working fine. You may please search the website for video demo on replacement of your particular keyboard.
947012
We had the same issue. We purchsed the adapter. We never were able to get the keyboard to work. I thought that the keyboard was faulty, so I purchased another. Same problem.
66932
I had a keyboard with the same problem, I just bought a new keyboard, there is no fix.
2114967
Your keyboard should have shipped with a USB receiver that looks like a small thumb drive. Plug that into one of the computer's USB ports. If your keyboard is charged/has battery life, your keyboard should communicate with the USB receiver without the need for you to install drivers. If you can't find the USB receiver, check the package contents that you threw out, it could be there.
99281
For some reason the keyboard did not work for me. I would suggest taking the Mac to a Mac service centre.
1632405
I suppose there could be more than one reason a keyboard would not work. However, in my case it was a glass of red wine. I have the same computer as you and this keyboard worked perfectly. It includes all keys in one assembly. You will need to take the computer almost completely to replace the keyboard.
1165124
I have a usb wireless mouse & keyboard both work w/o a hiccup. I also have Bluetooth mouse & keyboard; they don't work very well at all. Frequently have to "wake" them up & after about a half-hour they time-out completely. I switched to usb wireless & haven't had an issue, yet (after about 2 years of constant use). If you're running Windows 7 on it, I recommend upgrading to Windows 8. It fixes 95% of the issues w/ this machine. Windows 7 is notorious for having issues loading drivers. Under Windows 7, my pen, printer & Wacom tablet drivers wouldn't load and/or would have glitches. This is on several different machines not just my Asus. Once I upgraded to Windows 8 (it was only $14 at the time), all those problems went away. If you're using Windows 8 already, maybe just double check your peripherals do actual work on another machine & try loading the drivers manually from the mouse manufacturer's site. Also, loading the Windows updates from the Microsoft site may help. Best of luck. Hope it works. I love my Asus Slate.
1279340
Hi David, I have a USB mouse attached to mine and it works just fine.I see no reason why a keyboard would not work as well.Hope this helps.Mike
1692693
If you can get it to connect you will be ok but I'm not sure you will be able to get it to connect via Bluetooth they use USB keys but you can just use the two different Bluetooth keys and it will work but you have to use both keys one from the new keyboard and the old one for the mouse.
2181676
I sent mine back and went to a wired solution for the keyboard. There were too many issues with it to be counted. The biggest is that it has a small footprint and I have large hands. The other reasons were lag times. I know that wired is old school for my desktop this was the best solution. My laptop I use its kb. I hope this helps.
2157706
That's weird, my mouse worked right when I plugged it in. Make sure its on (switch on the bottom), plugged in (wireless USB reciever), and the light on your mouse is on. If all of those are working, then I have no idea.
560788
I would recommend you getting a replacement. These are excellent mice! However, when asking for the replacement be specific about where you think the problem is. Is it the cable from the mouse or the connecter to the computer, which end seems to be the problem? Just my opinion. The more they know the easier it to maintain a quality product.
125212
Try to reconnect. Even though it says paired, still needs to be connected. Make sure the keyboard is in the pairing mode when reconnecting.Make sure Hou are selecting the ext r real keyboard for inputing.
539213
The keyboard will not work at all or will it work for awhile and shut off? Does the mouse work? Could it possibly be interference of some kind, maybe from cordless phone or baby monitor, some thing like that? Blutooth maybe? Wish i could help out more, sorry.
2043465
Try putting it in different usb ports. Sometimes it just needs to be plugged in a few times or plugged in for a longer period of time to be recognized that it is there. Also, you could try to shut down your machine and start it back up with the keyboard plugged in. Hope this helps.