What has anyone's experience been with getting a warranty replacement? Does the manuf. stand behind their warranty?
2046461
Yes they do. I had to replace a fire pit cover from Classic Accessories (still under warranty) and they honored it with no problem. You just have to send them the proper paperwork.
2046462
My opinion is it doesn't matter I have had this cover 2 years and still looks like new. It has been outside in chicago weather below zero for days and still perfect. So the warranty is important but I doubt it is needed as burns aren't covered just defects in manufacturing I believe
1597022
There is supposed to be a one year warranty. I had the same question and couldn't find where to request replacements under the one year warranty.
320643
My understanding is their stuff has a lifetime warranty for damage and defect. It's a main selling point for their gear actually. My experiences with their customer service have been excellent
1220644
Thanks for the comeback. I just don't think you have to dig for the warranty. I think it should be plainly stated as the other ones I looked at. Thanks, I do appreciate your answer as it was helpful.
1261522
I haven't had to use the warranty yet. I believe you go through amazon and they will tell you how to replace it.
1668604
There is a 3 yr limited warranty from the date of purchase if it's defective in workmanship or materials. The mfg will either repair or replace. I hope that helps
1011353
Same thing happened to me after about 6 months. There is a guarentee and I requested my money back. They would also replace it. THey were excellent about it too.
73986
contact manuf - good people i broke a connecting rod - they sent me 3 replacements. let them know
1400590
I have had no problems.. but the manufaturer puts their info for contact and the warranty in with the washer. If ther eis a problem.. you just contact them.
437527
I would contact them and send it back, they should honor the warranty, it is good materials and they will stand behind their product.
260404
I purchased two of them online back in February and I believe the warranty is one year from date of purchase. I just recently had an issue with one of them and they sent me a replacement at five months out from my purchase date. No hassles! Answered a few question for security reasons and they hooked me up with a new one and I got it within six days. The original does need to be returned.
1034122
I saw the same lifetime warranty in the instructions that came with mine. I'd definitely try contacting them to see what they say.
2193046
Dori, sorry to hear that. I just purchased mine in April and have used it a total of 5 times. So far, no probs.Their website will inform you of what should be done to replace the product. Good Luck. Barbara
358785
I never had that issue. Mine was going strong for a year and a half and I misplaced it (seriously -- I have no clue where I left it). I loved that thing. Have you tried reaching out to the manufacturer?
227589
The warranty is for 4 years...just had a adjustment know replaced. Is there a problem now or are you just wondering for down the road. Their customer service team is top notch, would ask them .
836071
I am not sure about a warranty, however, the company did offer an operational suggestion, which did not work. Awaiting to hear if they offer a replacement or refund.
519659
They have not, but the Customer Service rep I spoke with was very accommodating and gave me the impression this was not the first call pertaining to the same issue. The rep was the one to suggest a full refund, rather than a replacement. I would imagine this is a known issue they're working on, but who really knows.