Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not recommended for very small businesses!

Goldmine is great software that looks good on paper and has a lot of built-in functionality. However, after years of using it, I am not sure I made the right choice. It is the most finicky, untested, un-user friendly software I have used. It has caused me and my employees numerous headaches with constant crashes and some data loss. Forget about customer support! You are stuck with high priced third party providers. Forget about bug-free upgrades, Goldmine has released a number of major upgrades with non-functioning elements. Small-businesses without IT departments beware.