Instruct: Classify Amazon reviews into positive or negative sentiment
Query: never received

This item was never received. I placed an order for 2 items, including this product, but received only one item I had ordered, and one item I did not order. When I called customer service to get assistance with getting the order corrected, I was told that I would receive the Almond Mint Texture Balm, and a return order for the product I had not received. That was more than 2 weeks ago, and I have not received anything. I am in the process of returning the entire shipment. A customer should not have to do follow-up for an incorrect order.