Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible Customer Service

Be prepare for extremely poor customer service. Empty promises after empty promises and they will even hang up on you- the audacity! I'm paying over $1,000 for a laptop; I'm paying these guys good money to hang up on me? It just didn't make sense.Yes, I like the ThinkPad X61, but I was sure as hell wasn't going to pay over a grand and getting hanged up by a rep.