Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Dissatisfied with Provider

The provider took too long to deliver this DVD. While I was happy to have found the DVD, I later regretted the order as it took so long to complete! I emailed the provider twice, first time he apologized and promised to send a Beauty and Beast DVD as an apology along with my order. Still didn't arrive. Emailed second time - no response - When finally delivered did not send Beauty and the Beast as promised. I actually ordered Snow White from another source in frustration and it got there before this order. I just told recipient to share the extra one with another family.