Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Tech Support is a scam

My daughter's A205's screen (backlight) went out several days ago. She called tech support to have someone troubleshoot the problem. After she explained she had attempted to adjust contrast without success, she asked the technician if she could help her. The technician said "Yes". After my daughter paid $35 for help, the technician told her to adjust the contrast (which she had already tried) and when that was not successful, the technician told her she couldn't help her fix the problem.I attempted to get the $35 back. But they have a "NO SPECIAL CASES" policy, refusing to even consider it.I will never purchase a Toshiba again. PERIOD.If you ever need help with your Toshiba laptop and it is out of warranty, don't call Toshiba!