Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Longevity and Repair Issues

This machine works great when it works, however it strains to expel the used coffee grounds and eventually fails. You get a non-helpful "Error #8" message and have to unplug/plugin the machine to reset and try again.Contact Customer Service when you have plenty of time to be on hold. You will be told to use a coarser grind setting. If that doesn't work (as if limiting the capabilities of the machine is a solution), you have to send the machine in for a $250 repair. It doesn't matter what's wrong with the machine, it's $250 for all repairs.I'm online now looking for a replacement with more reliability. I see some machines touting a removeable brewing unit specifically for cleaning and maintaining the machine.