Instruct: Classify the given Amazon review into its appropriate rating category
Query: Delivery not according to policy.

I can’t address the specific product yet as I have not used it. What I want to address is delivery. This package was left in my mailbox, which I’m sure is against policy. It wasn’t handed to an individual as logged on my account. If I hadn’t been standing in my living room looking out the window, I wouldn’t have known it was there until postal delivery tomorrow. This isn’t the first time something like this has happened. Items have been left not only in the mailbox but also in the driveway under floodlights, on a stone retainer we have out by the street and also on a concrete wall in front of our house. I can see why people don’t receive packages. Either the policy is to hand it off or leave by the door, not other scenarios I’ve described. I realize it’s 19 steps up to my front door, they signed on for these conditions. Sorry to complain but I believe in being truthful and earning your pay. Thank you for listening. A disgruntled customer. I’m sure I’m not alone, but there isn’t a forum to address a problem with delivery.