Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Just wanted a simple MP3 w/ Video capabilities

The tech support is limited to one year, unless you pay an extensive amount for it. The software is incompatible with common mp3 sites (iTunes, Napster, etc) so everything has to be converted and unless you know what you're doing before getting it, there isn't much help available. I've had mine for nearly 2 years now (was a gift from my MIL) and still can't get videos to transfer without having bitrate issues, connectivity troubles, and "cannot convert" errors - using not only their software but 3rd party programs as well. It's beyond frustrating and I'm about to give in to the Apple craze and just buy an iPod, I have 4 kids and just don't have time to fiddle around with this thing. I want to load n' go. Seems like most of the reviews on here are pretty good so perhaps it's user error on my part? (I consider myself to be an intermediate pc user and am usually quite capable of figuring out electronics so I dunno.)