Instruct: Classify Amazon reviews into positive or negative sentiment
Query: This product is garbage - BUT - The company gets an A+ for customer service .

This jumprope broke at the handles within 20hrs of use. Its completely garbage because once you look at the design of the handles and how the rope and weight is secured in it, you know it won't last 2 weeks.. DO NOT BUY THIS ITEM OR YOU WILL BE HIGHLY DISAPPOINTED ------ I will say this though, the company asked me about my purchase, I told them it was garbage, and they automatically sent me a refund (I didn't ask for one) and it seems like all these other ropes are built the same way around the handles so this isn't the only company doing that... to make a long story short I was disappointed in the rope but very impressed with the customer service of the company. Impressed so much that I am going to purchase another rope. Hopefully this one works out better