Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Hot tool cold gift

I gave this item as a Christmas gift. I do not have the original packaging or sales slip. I have always had great luck with my purchases from Amazon and this was a surprise, it won't work, we tried all the outlets to no avail sooooo what canI do? I bought in November and I think time has expired... PLEASE help Thank you ..............Louise March