Instruct: Classify Amazon reviews into positive or negative sentiment
Query: poor quality

I had ordered this DVD because my daughter loves this particular episode. I had to return the first copy I received because it froze at a specific point each time she watched it. It also had auditory problems at that point as well. I received a repalcement DVD right away. However, this DVD is performing in the exact way as the one I returned. I am disappointed, will return this one, and am hoping that the third one will work properly.