Instruct: Classify Amazon reviews into positive or negative sentiment
Query: They never came in the mail - very disappointed

I thought the reviews were pretty good so I ordered the ladybugs through Amazon/Hirts. They never came when they were suppose to. I called Hirts and they said that they never shipped because the bugs were all dead when they received them. Good thing I followed up because this was a project for school. They get them from a 3rd party so be careful~ Try and find a company who sends them direct! There are a few.... if you Google Live Ladybugs a bunch come up. The only thing that stinks is that the over night shipping will cost you so much money. I paid $6.50 for the bugs and $32 for the over night shipping!! It was well worth it though! They came the next day and all were alive. If you need these by a certain date pay the extra money. If time does not matter then take the chance. I will always go direct.