Instruct: Classify the given Amazon review into its appropriate rating category
Query: the vacuum's functionality (in addition to the missing part) WAS a disappointment. After using it twice (both times fully charge

I purchased this particular handheld model to replace an older one purchased about a year and a half ago. Both my wife and I felt extremely optimistic given the high reviews. However, we are now promptly returning it and will buy from a different brand. First, the crevice tool was never included in the box. If the vacuum actually worked as described, this would not have been a huge issue. As you can probably already infer, the vacuum's functionality (in addition to the missing part) WAS a disappointment. After using it twice (both times fully charged), we realized that our old, much cheaper handheld still worked better. With the brush or extension tube attachment connected, it seemed essentially worthless with regard to suction. Further, even without an attachment, the vacuum literally had no true suction power. It struggled to pick up even the smallest and lightest weight particles on the floor, stairs, counter, etc. Again, given the positive reviews, we were very hopeful that it would be a great replacement. Unfortunately, it's boxed up and will be dropped off at UPS tomorrow.