Instruct: Classify Amazon reviews into positive or negative sentiment
Query: PalLagunaNiguel

I received this product in December as a gift. I just tried it this evening and the unit is broken. It just makes a clicking noise and does not heat up or steam up. I am dissappointed as I have used these Caruso Rollders once before many years ago and I wore the old one out. I am trying to get a hold of the seller to send back for either a new one or refund.I hope everyone else is having luck with their Caruso C97958 Professional ION Steam Hairsetter.