Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Technical Difficulties

I have tried watching this DVD however the disc itself has technical problems. When you put the disc in it makes a loud whirring sound and takes a while to start. Once it starts it freezes up often. I have looked into returning the DVD, which I can do, however they will not send me a new one. Amazon states that this is because it is being fulfilled by a secondary vendor (Newberry Comics).