Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Didn't work out

We are currently under contract to one of those home monitoring companies and are looking to get something on our own and out of their contract. We had hoped this would be the one.Unfortunately we had a number of times when the alarm would go off for no reason. I don't need false alarms to drag me home from work or create unnecessary panic. We made adjustments and did some trouble shooting, but the phantom alarms continued.Installing the unit is very easy and the instructions are clearcut to use. But when we called the company to ask questions about the product, we only received one call back (when we were not home), and after we returned the call, we never heard back from them again. Perhaps it was just some glitch or miscommunication. But we've decided to continue looking until we find the right match.