Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disaster

A train wreck. This program is awful. I have been an ACT user for over 13 years. How could they do this? The product as sold in stores has major flaws, and when you go to update, the upgrade installation freezes. But wait, that's not all. When you call their customer support line you get connected to a salesman who insists that the only solution is for you to pay them---yes pay them $200 more to get technical advice on how to cope with this terrible product. Shame on you Best Software. This is a travesty. If you don't believe this reviewer, read the 95% of other users who agree.