Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Could never get CDDB to work on Windows 98

This is a terrific little music jukebox ... but I have had one very annoying problem. The CDDB service (which provides the track titles for your CD's) would not work on my Windows 98 machine. I beilieve that this is a Creative problem, because CDDB was working with Music Match on that machine. Tech support was responsive, but their advice (which I wasted hours implementing) provided no help. So, despite the promise of being able to use this machine on more than one computer, I was actually only able to get the software working on my XP machine. So, I'm happy with what works, but pretty annoyed with the hours wasted, lack of effective tech support, and ultimately the lack of support for my Windows 98 machine.