Instruct: Classify the given Amazon review into its appropriate rating category
Query: Unusable - Item came damaged and unable to return

Purchased this item shortly after moving into a new home. Took a few weeks to get to a point where I could install. When I opened the package, I found the item to be damaged. The internal pins are bent. I can lock/unlock the door with a key but the keyless portion - which is the WHOLE POINT OF THIS PRODUCT - is unusable. Shame on me I guess for opening the package outside the Amazon return window as now it appears I have zero recourse to replace. Spent $73 on a pile of junk and I am NOT happy.