Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Caveat: Doesn't work with Charter Pipeline Service!

I got the beautiful modem and was very excited. Turned out that it doesn't work with the Charters pipeline service. I wish someone had posted a caveat earlier before I purchased the modem. It's too bad, as it would have been a good value. The status lights are too recessed relative to the oval shaped cover, so the lights don't go with the labels on the cover when viewed from any angle other than straight on. That's only a minor gripe, of course, since none of us are going to stare at the flashing lights all day, provided that it works properly. If you are on Charters and found success with this modem, let us know!