Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Second half of DVD will not play

I purchased these and didn't have time to watch them until just now (well after the return window had closed). I'm just now finding out that the second half of the "Return of the king (part 1)" DVD will not play. This is the first time I've taken the disk out of the box and there isn't dust or even a fingerprint on it never mind a scratch. Also the nice boxes/dvd cases that hold the product had cosmetic damage when it arrived.