Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Won't Get What You Paid For

I needed a brush identical to the Ace brush I've owned for over 10 years. Based on the product pictured in the advertisement on this product page, this appeared identical to mine all the way down to the bristle count. Because of this, I placed an order for 2 brushes. However, upon arrival, the products I received were nothing like that which is advertised in the picture on this Amazon-BEAUTY4FAMILY product page.As a result, I made 2 good faith attempts to contact BEAUTY4FAMILY through Amazon and give them an opportunity to resolve the issue. It has been over a month and there has been no attempt by BEAUTY4FAMILY to respond in any capacity to my messages. Due to their lack of response, I was forced to file an A-to-z Guarantee claim in order to get my money back. I will never do business with BEAUTY4FAMILY and recommend others not to conduct future business either.