Instruct: Classify Amazon reviews into positive or negative sentiment
Query: How does this company stay in business?

Look to their other products for more BAD reviews. Their customer support (NO PHONE # just e-mail or write them) to even "unlock" the features. It locks up my computer 90% of the time and they never respond. I need the MP3 unlocked to be able to send it to my phone, but they never send the activation code. Useless!! In case you are wondering if I am just some dolt that just learned how to turn on my computer -I am A+ and Network+ Certified. I know what I am doing and this and the rest of their product line is JUNK. Save your money!!