Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Faulty merchandise.

Purchased Item: Handsfree - SAM. a303,a503 (HAN-SAMA303 REG)Total price including shipping & handling charges, $7.58.I purchased this item for a friend and when we received it, the item did not work. I asked her to re-read the manual to her cell phone for handsfree options for a Samsung Cell Phone. She did and it still does not work. It is the correct item but there is no sound that comes through the ear piece. We tried more than once to no avail.Please have the seller send another of the same item. If that is not possible, please refund the amount to me. Please let me know what steps I must take from here. The other items I received in this order were in perfect working order.Thank you for your concern about the merchandise that is sold on Amazon. I do enjoy doing business with you.La Verne Edmond