Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good product - Packed poorly

The machine itself is of decent quality, a bargain for the price. The company however has basicly no internal packing material in the box and the box itself is thin cardboard which is not appropriate for such a heavy item. The box was destroyed by the time it reached my house and I can't blame the shipping company. The machine itself suffered damage on 5 parts in shipping. I have yet to call the company for replacement parts.