Instruct: Classify Amazon reviews into positive or negative sentiment
Query: DVD doesn't work

I ordered this and it didn't work. Paid for two day shipping. Got a replacement - took a week and it had the same thing wrong with it. But, never got credit for my first one and next one wasn't a charge - so no refund. Would like to contact them to see if I'll get credit on the first one, but - I can't find where I can would contact Amazon.Also, found out I was charged $79 for their prime shipping which I NEVER signed up for. I probably order less than 10 items a year from Amazon. Very disgusted and doubt I'll come here first to buy anything. Definitely won't buy any dvd's from them.Still haven't gotten to see the movie. I had just finished the book and wanted to see the movie right after it.Curious to see if they print the reviews that don't make them look good.