Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poorly made product

I purchased this product, and when I received it, one of the swans was already broken off in the box. Because I liked the design, I superglued it back on. Within in days, it fell off again and another one came off also. I wrote to the company and they refunded $4.00 for the broken swan, but I ended up just throwing the tray away and purchasing a different tray from a different company on Amazon. It is well-made and I really like it. I definitely would not recommend this one as it is very poorly made. The company offered to give me a full refund if I gave it a good review, but that kind of defeats the purpose of feedback, so I declined.