Instruct: Classify Amazon reviews into positive or negative sentiment
Query: SUNCAST Do you hear me??????????????

I really like the hose reeler. It is a bit hard to pull the hose out, but if you straighten it out, for me it's not a big deal. HOWEVER, I have been told not to deal with Suncast for any reason. The customer service is horrible. The charger doesn't work. I tried and tried and tried to order a new one online (I will pay for the darn thing) and can't. I need a quality control # which is not on the box or owners manual as stated. I cannot get ahold of anyone to help with this. Again, I've tried and tried and tried. I was told to call Amazon since I ordered it via them. They sent an email to you and your reply to them was you don't accept emails. NOW WHAT? I will glady pay for the defective part and regard this as a lesson learned the hard way. BOO HISS.....