Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Piece of GARBAGE!!!!!!!!!!

My husband had a stroke and needed this to bathe. It came and when we tried to put the legs on, they all went easily except one, where the button would not push in for us to slide the leg on, no matter how hard we tried. Called Amazon, whose basic response was "So sorry, comes from another seller, nothing we can do. We'll give you a refund when we get it back." This is increasingly Amazon's policy. Nothing they can do, all the fault of the seller. In the meantime, I'm stuck with a defective product and no way to give my husband a shower unless I want to pay for another chair and get my refund later. What lousy customer service. Amazon should take their cue from Zappo's - the best online customer service on the planet. I'm a longtime customer of Amazon who has spent TONS of money on this site, but no more. They've lost my business, and weren't even interested in doing anything to keep it.Good riddance to Amazon.