Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Lifetime HP customer, DISAPPOINTED

This is my 3rd printer in about 15 years. All have been HP.The first two worked perfectly, never had any problems. Only reason for upgrade was new features (copy, scan, fax).This one worked great for many months.Then, I got horizontal lines in my color prints. Eventually HP sent a new machine and printheads and problem resolved.A few months later, same problem. Now that it's over a year old, no help from HP.The reviews are pretty much on target for quality, performance, and customer support. ALL POOR.Bummer, I had really enjoyed HP products.