Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor support

I purchased a DS-60 for my son and have been trying to locate the accessories necessary to get it to perform with a motor since December. I have been unable to purchase the #493 series kit (not specified on the box as a necessary component)either online or at any stores. There is no online customer support and the information provided by the manufacturer was incorrect. The accessories for the telescope are not readily available. I am very dissatisfied with this product.