Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible company

Purchase this item in 08 for use for my young daughter. We used it in the summer and it was stored indoors when not used which was not often. This tube was not abused and was used only with the young kids. The tube deflated after less than 2 years (weekend summer use only) and I looked to see that it had come apart at the seem. I emailed the company, twice and called them to see if I could get a replacement tube or to purchase a repair kit. I was never contacted. I understand that there is only a year warranty but this was quite a disappointment as we did not cause the problem...it was a defect. RAVE SPORTS has Very poor customer service...I email back would have been nice as I needed to purchase another tube and went with another company. Bryan Outboard, Inc through Amazon is great...we bought the BIG MABLE from them and it arrived in 3 days and their customer service is great as well as being the best price.