Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Returned Item

I never have had such a hard time with a game before. The online game system, somehow managed to change the settings that I set for it to not automatically update. Each time it tried an automatic update it failed around 88%. This of course caused me to lose my progress in the game each time. It would not have been bad if it happened only once. However, it happened four (4!!) times. This was compounded by the fact that no one ever contacted me to help. I sent messages and problem reports. I asked them for help every way possible. I even scoured message boards and followed their advice. I really liked the game, and it was disappointing to me that I could not get the problems worked out. I am not sure about this method of gaming that forces you to login to the internet each time. It really causes a hassle. Half-Life turned out to be 1 of only a few games, that I have ever returned in my 20+ years of gaming.