Instruct: Classify the given Amazon review into its appropriate rating category
Query: I am not sure what I like the most yet because my grill has not worked ...

I am not sure what I like the most yet because my grill has not worked properly once yet. I got it 2 months ago. At first it would not get hot at all. Called customer service and they had me take apart the hopper to get to the wiring. I had to be an electrician for petes sake! I told them just to please send a new one and they said that's not how they operate. Apparently customer service is not their strong suit. After about an hour the hot rod started working after plating with all the wires. Then while cooking Christmas dinner meat it stopped working again. It happened two more consecutive times and that was enough after several hundred dollars worth of good meat was ruined. Called them again and I asked to have a new one sent.... and guess what... that is not how they operate. Had to take it somewhere 30 min away and after a few days he called and said the motor was not working. So to be honest... so far.... all is nothing but negativity.