Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Waited and waited...only to get a broken tool

Like others who have posted here, I received a broken mortiser in the mail. It did not appear that the box was damaged, so I thought all was well. However, upon opening the box, I saw that the casting had snapped in one location. Judging by the material exposed by the crack, the casting looked as if it was of poor quality. I returned it for a refund and will be looking around locally for one that I can be sure is in good shape when I take it home. Don't be fooled...this is a common and serious issue. No one likes to waste time shipping broken tools back and forth.