Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Shipped a Broken Guitar

I've seen people on television such as Jimmy Page and Neil Young make nice sounds come out of the guitar by holding the long part in one hand and using the other hand to pinch and wiggle the strings. So you can imagine by excitement when my guitar finally arrived at my house. However, much to my dismay, when I held the long part in one hand and used the other hand to pinch and wiggle the strings, only bad sounds came out. I tried painting the guitar a different color, but this did nothing to help. I can only assume that the device I was shipped is broken and needs repair.