Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Item not as pictured

I purchased this item after ordering a different style unicorn cookie cutter from a different seller... much to my dismay, it was exactly the same of the first one I bought. I contacted the seller, and was told "Amazon allows other sellers to duplicate our listings and somehow our listings always get messed up. We have never had the cutter in the picture on the listing. I do apologize for any inconveniences." There was no offer to exchange it for a cutter I don't already have.If you don't have the item as pictured... take another picture and submit it.