Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great sound- one problem

This product is superb in sound quality, volume control, and comfort. I also love the extra battery feature. I am a life coach and work by phone, so I am on the phone a lot. I've had the phone over a year and am now having one problem. The headset is hardwired and suddenly I am finding that I have to crink it here or there as the sound cuts out. It would be wonderful if the headset was not hardwired and I could just replace that. However, for the price- just buy another unit if this happens.