Instruct: Classify Amazon reviews into positive or negative sentiment
Query: difficult installation and support

first of all the installation asks for a serial number that you have to get from corel with your proof of purchase from amazon. than you have to email this proof to an address that does not exist. then make a phone call and wait on line for 12 minutes. Then creat an account online where you need your SERIAL NUMBER (which you dont have) in order to set up the account in order to send the email requesting help. Then wait for 24 hours for a reply. Mean while I am wasting my life away putting up with this nonsense. No I take that back I will throw this cd (WinDVD Gold 8) in the trash, and use another product.