Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Critter excapes

I would have said we loved this critter home at first. Now after 3 months of owning it, the hamster can push the top off of the cage. We had 3 parts break as well. I called the company and they replaced two of the parts but since the clamps that hold the top down are now broken (cheap plastic), they said I need to buy a new one!