Instruct: Classify the given Amazon review into its appropriate rating category
Query: Don’t buy if you want to dye the hair

The hair is soft and nice but it doesn't DYE. I took two and a half hours for it to turn colors with bleach and three boxes of hair dye. Very disappointed. but the customer service is excellent they got back to me immediately and we came to a good settlement, maybe I just didn't get great hair this time but I would definitely consider trying them again.