Instruct: Classify Amazon reviews into positive or negative sentiment
Query: BAD PRODUCT, DREADFUL SERVICE

Although they say that one unit covers 9000 sq.ft., I put 3 units in my backyard, that is only 25' x 75' (only 1875 sq. ft). Even so, with 3 units, one month after I put the units in my backyard the moles are still really having fun on it.I tried to have support by e-mail but they never answered me.Then I tried to send a fax but the fax number was out of service.Then I called them. But allmost always a record machine answered my call. Then I left a message. But they never called me back.Finally once, a guy answered the phone but he told me it wasn't the support department but he didn't give me a support phone number.I DO NOT RECOMMEND THIS PRODUCT AT ALL!