Instruct: Classify the given Amazon review into its appropriate rating category
Query: Never received the item

I order this canvas head weeks ago, had the prime membership for next day delivery only to receive an email that it is late and that it is on its way. Only to find out days almost weeks later that it was lost in transit. This is beyond of professional and never received my refund on the purchases or received another shipment. Will be contacting Amazon about this.