Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Short life for an expensive lamp - poor customer service

My wife sews and had bought three Ott-Lites. Should have bought one at a time. That way we would have realized the problems we were about to have. After a year the ballast burnt out. Cannot find the part online and OTT-Lite will not return emails. Obviously they don't care about the consumers. Stand clear of their products. Never again. We will replace these lamps with other brands and move on.