Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Buffy is flawless, the DVD packaging is not

I am a huge fan of this series so my review has nothing to do with BtVS but has everything to do with the packaging.The first set I received was crushed and mangled. It rattled when I picked up the box. Amazon replaced it. I watched happily, (in spite of the poor video quality on the 1st season DVD) until today when the last disc of Season 4 was so badly scratched it was unplayable. I'm checking the other discs to see if they'll play, but, according to the customer service rep who responded to my email inquiry, the set has widespread problems. Fox will replace it, but only after you send in the damaged disc, they examine it and determine whether or not to charge you $6.99 for it's replacement.This is all a real disappointment. Has anyone else out there had similar problems?