Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Book is great! Where is the CD?

The book is supposed to be sold with the CD that is specifically referenced on the cover. I sent the first book back and received another -- also minus the CD. The second book showed signs of wear -- returned by another customer trying to get the CD? I finally contacted the author who graciously sent me the files that would have been on the missing CD.This experience was so different from all of my other experiences with Amazon that I am inclined to wonder how much of it was an Amazon problem and how much of it was a publisher problem. David Lyon, the author, was the person in the loop who was really interested. It wouldn't have been so ironic it whole issue had not been about a Configuration Management book!