Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Rip-off

I purchased the DataPilot for my Kyocera phone but this will apply to all DataPilot products. Susteen advertises that you can upload, download and manage your cellphone contacts with this easy to use software. The software is easy to use -after you get through the installation and update maze however this product DOES NOT WORK AS ADVERTISED. After spending the money, waiting for the product and a seemingly endless series of installation/update steps, it only picked up about half of my total contacts list. When I went to the website looking for help the answer I got was equivelant to 'Oh, well. That's just the limits of the software'Needless to say, I will not be buying any more product from Susteen.