Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad luck

One of my few disappointing online purchases, the item did not work out of the box. Amazon policy for gas-powered items is not to accept a return. I did not pay enough attention to the prior post which referenced this policy. It also took awhile to find a telephone number for Amazon support and the representative I spoke with did not speak English very well. At first, she thought I would be able to return the item. When she couldn't arrange this, a supervisor explained to her that I would have to take the item for warranty repair.The closest Poulan repair dealer is an hour from my house, 2 weeks for them to check the unit, the clutch was defective, and they had to order the part. In all, it was 3+ weeks before I had a working trimmer.Trimmer is okay, not worth the aggravation...it does take awhile to get it going , idles rough, and the trimmer is slow to respond. I should have bought a trimmer at Home Depot