Instruct: Classify the given Amazon review into its appropriate rating category
Query: It DOESN'T come with lubricating oil!

So it took me a bit time to get the chain onto the drive notching gear... wasn't clear at first look how it's supposed to fit and the manual isn't exactly clear on that either. No big deal. Then I noticed that there's no oil in the box... hmmm. I should've thought of ordering a quart too but couldn't Amazon or the seller just put a gentle reminder (like.. batteries not included for all kids toys - oh so no reminder necessary for man toys)? So I head to the local Lowe's and get a quart of Husqvarna bar and chain oil... why is the "Oregon oil" that Amazon bundles with the tool so expensive? Anyway... once I got everything set up off I go trim the palm trees in the hot sun. Works great or as good as I expected. I could use a bit more than the 30 deg maximum head tilt angle for navigating through all the leaves and getting a good hold - instead I had to move the ladder a few more times. Not sure how one gets 14 ft total reach.. feels a bit shorter to me. Guess if it was any longer it might be too top-heavy to use. The way it is it works fine but I was at the top step of my ladder. For trimming tree leaves and branches, this seems as good as it gets. Less than 2 hours and I was done with 3 trees, including pulling cables and cleaning up. The last time I did this with a pair of loppers I got 1 and 1/2 trees done in the same time before I was too exhausted to finish it. Taking 1 star off for getting me to go get oils after putting things together.