Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Love the product, HATE the lack of return policy

I received this organizer two years ago for my baby shower and I love the convenience of having everything I need to care for my baby in one neat area at my fingertips as opposed to having to fish through baskets/drawers etc. So when we were expecting again and setting up another nursery, I purchased this product from Amazon. Little did I know that it would arrive broken and the return policy for this item expired 48 hours after it had arrived at my home. I didn't open the box right away as it contained holiday gifts as well- now I'm out the money and I went and purchased another one from a retail store.