Instruct: Classify Amazon reviews into positive or negative sentiment
Query: iRock doesn't Rock at all

I agree with most of the negative feeds on this keyboard-poor visibility/poor illumination/loud hum when EL is on. This review is about their customer service. That doesn't rock either.I got this because i had dim vision and in a normally lit room i couldn't see the letters on a KB. My illumination didn't work most of the time. If i left the switch on it would just start working and then as suddenly stop working. I started the customer rma process in january of 07 and have pursued it all the way through my Attorney General's consumer complaint division. I sent the defective unit back and there has NEVER been a case where they contacted me. I always had to call them. I wouldn't buy anything this company makes because of this lousy response to my legitiimate complaints.