Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible

I bought this becuase I wanted a hard drive where I could access my files via HTTP over the internet. Unfortunately, the HTTP server simply does not work. After waiting a week for a reply to an email sent to LaCie support, I broke down and called them by phone. After waiting on hold for 1/2 hour, the guy basically told me that the HTTP access is not a supported feature and may not work. He suggested that I could try downloading the new updated software, but that it was beta and might not work either. Ahhh!!!