Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Loved it when it worked

I loved this frame but had problems with the slide show freezing after about 5 minutes. I bought this one because I loved the Mosiac view. Tech support wasn't much help. They told me that even though all my files where jpg that if I had done any editing or cropping of them that it would cause this problem. The biggest problem is I had no way of knowing which picture of the 200 hundred or more was causing the problem. Since I edit many of my pictures and don't know which I have and which I haven't edited, I gave up on finding the solution to fix it and returned the frame. When it worked, I loved it.