Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Plenty bad

Really, really sad. Trying to setup by myself for 3 hours, then 2 hours and 31 minutes on the phone with a very helpful person who was unable to help. Won't respond, computer (running ME) won't recognize the router. Deleted my SW, modified their settings, ran through all the ideas, rebooted 7 times on the phone.... Still nothing - next step, a Microsoft expert calls within 3 days..... When they call (at 3 days) it is to set up an appointment to call in TWO WEEKS. They call this service???Update -- I took this back and bought a Linksys WRT54G -- installed and fully operational during a commercial break while watching "Survivor" the other night. Hours and weeks of work for the MN-700, less than 5 mins for the Linksys...