Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Even Amazon srews up

Hello! I am a fan of your company, have bought books and recommended you to many friends. I bought a pair of Clarksdales at Dillards for 59.95 was happy with them and, when by chance, I saw the EXACT SAME shoes advertised at your website for 29.99 and decided to buy an extra pair.However, when the shoes arrived I found that they did not fit. Although they are marked as size 12 they are, in fact, size 10 !!!As I could not find any means to contact you (e-mail, fax or telephone) I decided to return the shoes. (Which by now may have been sold again to another disappointed customer who will also return them)I wish that on your website you have a telepnone number or e-mail to contact you. You have NOT lost a customer as I discovered that you are fair with your return policy.John