Instruct: Classify Amazon reviews into positive or negative sentiment
Query: It keeps getting worse

You'd think a company like Amazon.com would improve it's customer service over time, but in their case, they're getting worse. It's been well written by frustrated customers how this falsely advertised disc caused so many problems for folks. Now it seems Amazon has decided to also change it's payment options without notice. I won't go into detail because this has caused me enough time, & head space, but they could use a lesson on what customer service is all about. I see the disc is still being advertised; how's that for the voice of the customer?