Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Based failed and no replacement after 14 months

This portable phone and answering machine worked well for 14 months, and then suddenly the base unit became entirely unresponsive...lights stuck on red, and the phone could no longer talk to the base unit. We called Panasonic support, and they said that if the base unit is unresponsive, there is nothing to be done except to take it to a service center, which is over 100 miles away. We tried the usual things...unplugging and plugging it back in, trying different phone jacks, etc. with no effect. We bought this phone on Amazon and I'm placing this here in case others have experienced the same thing. Not sure if we were just unlucky or if there is a systematic problem with this phone.