Instruct: Classify the given Amazon review into its appropriate rating category
Query: Arrived opened and Amazon will not replace

When item was received the jar was half way open and safety seal was not attached. It seemed like part of the butter was gone. Like someone ate a few bites and then sent it too me. I tried to have it replaced and it said this item was not returnable or replaceable. I paid 12 bucks for a hat of cashew butter I cannot eat. Never again!!! Do not buy!!!!