Instruct: Classify Amazon reviews into positive or negative sentiment
Query: don't get it

Customer service rep is nice, but is unable to help you. This is an old device, and worked well. But, there is no one available at Tom Tom to help you troubleshoot. All they want to do is sell you a new one. Warning: the new one will be out of date soon as well, and there will be no one to help you again. Do not get a Tom Tom device.