Instruct: Classify the given Amazon review into its appropriate rating category
Query: Awesome customer service!

The product arrived and worked for a few days before fully shutting down and never making any ice ever again. So I’m in the middle with the stars, because the product was lame BUT THE CUSTOMER SERVICE IS AWESOME. I emailed them about the problem and within 24 hours they replied. It only took one more email for them to offer a solution to the issue, and they did not hassle me with return of the defective item.