Instruct: Classify Amazon reviews into positive or negative sentiment
Query: If it worked, it would probably be swell. But it doesn't, now the Hell...

So I am writing this as I wait, 20 min so far, still on hold after navigating the maze to live rep somewhere on planet earth. The machine came, the beater bar worked for about 20 sec then dead. I have bought all my Apple Computers refurbished, 6 to date, never a problem. This is the first Amazon refurb I bought, BIG MISTAKE!!!!. Apparently from the other reviews, it's a crap shoot if you get a good one, well we pulled snake eyes. I could have driven to Costco and back in the time I have been on hold for both Dyson and now Amazon. Speaking of Costco they have the Animal, wheel model not ball for only 350, as soon as this is finally done I am going there and get one there. WTF? Do they even repair these things? All I can do is share my experiences, all BAD. Do not buy one of these.