Instruct: Classify Amazon reviews into positive or negative sentiment
Query: noisy and uncomfortable

I had purchased 2 pillows from Beans72 after reading the positive reviews. Although, the shipping was fast from the company, it took more than 3 weeks to arrive from UPS. The pillows were hard as a rock, smelled and so noisy that the 'crunching' of the pillow, was so bad, it woke me up from a dead sleep. I returned both pillows and found out Beans72, not only, charged me for shipping both ways, but also for having 'tested' the pillow within the alloted time given which was 30 days from arriving. I only received 1/2 of what I paid. In other words, I paid close to $60 for using a hard pillow that sounded like grape nuts and smelled like dog food. Think long and hard before purchasing this product and from this company.