Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Missing pieces, open box

As a prime member who pays extra for fast delivery, imagine my surprise when I open my $90.00 shower head that's rushed out the door in a damaged box, opened with the pieces missing. I will put the blame squarely on the manufacturer, however Amazon needs to know that when a customer purchases a NEW product, they shouldn't be sent an open/returned/damaged one. So whats the point of paying 79.00 a year for Prime service, now I have to wait extra time to return this, and wait for a replacement. I should mark it up with a black sharpie so they can't send it to someone else!!!