Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Didn't Work for Me

This product has been a waste of my time. I have all the system requirements they requested, I installed the software per their specs, and every time I try to capture video the program crashes. I had an IT guy reinstall and check my system thoroughly and still no luck. I went to Pinnacle's website and wasted an hour of time going through their endless maze of forums and updates. I tried to post a question on their website that wouldn't let me log in with the user name and password THEY provided. I hope Amazon will let me return it so I can purchase a more reliable product.