Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible company

This is my first negative review on Amazon. The vacuum broke within the warranty period. I brought it to an authorized dealer who agreed that it wasn't a user problem and contacted the company. The company refused to pay saying it was the users fault for the handle braking, without even contacting me.I went to their website to email them, but its one of those contact forms where the copy of the text is not forwarded. They gave me a standard response saying take it to an authorized dealer even though I said that I did in my original text. The email didn't respond directly to anything I had written. There was no name on the reply, so if I went back and sent another message to them I would have to start the process all over again.I am in the process of filing complaint with the state and other agencies. Its not the money, but the principle.