Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bootleg copy

I have had nothing but trouble with my order for this movie...first I received the wrong movie..I ordered the version with Daniel Craig and was sent the Swedish version. When I called your customer service I was told the correct movie would be sent out (over nighted) at no cost to me..and a return label would be e-mailed to me right away..the next day..no return label and no movie...I called again and the person I talked to told me the distributor had noted not to send the return label as it was just the packaging was incorrect, and the movie was the right one...NOT SO. Received the return label and yesterday received the movie.. opened it this morning and the packaging is correct but the movie is a boot leg..it is copied on a Sony DVD-R disk and the title is hand written on the disk.