Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 1 star is too high.

Customer service is horrible. 3 hours on hold, 2 hours on with a "technician" that speaks English as well as my dog and they couldn't figure out why I had no internet connectivity. The only saving grace is that I was allowed to return it. I had to stop payment on the credit card before they would allow a refund. BEWARE!!!!