Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great customer support

I just end a chat with TaxCut customer support. The agent was very helpful. My problem was I had upgraded my hard drive and couldn't get my old return to load. The error indicated there was a problem with the state file. He (Anthony) walked be through the steps to correct the problem. It took over 2 hours because he had to check with his supervisor and I had to download the tax programs (I need two different years).I use the Mac version and will buy it again for 2008.