Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor performance and almost no support from Samsung

I actually have the Samsung DVD709, and I thought that the skipping problem that player has would be worked out for this newer model, but judging by the reviews here I guess not! Also, their website does not address these issues, and only after speaking to a friend did I find out there was an upgrade for my player -- but after I got the upgrade, I discovered it wasn't the latest version, and both tech support and the service center gave me the runaround. SAMSUNG TECH SUPPORT STILL HAS NOT RESPONDED TO MY LATEST E-MAIL ASKING FOR HELP. I only bought a Samsung DVD player because I was very happy with an old Samsung TV I own. I also own a Toshiba SD1200 DVD Player, which has no problems at all. If you're looking for a DVD player, DO NOT BUY SAMSUNG. Please, don't put yourself through all the frustration I did. Please feel free to e-mail me with any questions.