Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad Experience

I bought this at a time when I had a little extra money, but I knew I wouldn't be using it for about 2.5 months. Well needless to say, when I tried to install it at the 2.5 month mark, I had trouble. I used to be a total fan of Netgear products, but I will never EVER use them again. I called their help desk and they tried to help me. I went out of town and when I came back the same problem arose. When I tried to get help from Netgear again, a person on the other side of the world told me that I would have to pay $35 odd dollars for premium service because my 90 day free help had expired. I had the case # and advised them that this issue started before it expired and they said it didn't matter. I would have to pay for their help. Well I didn't pay. Got a D-link router and have had no trouble with it at all. There service is stellar, even after 90 days. Boo hiss to Netgear customer service.