Instruct: Classify Amazon reviews into positive or negative sentiment
Query: read this before you buy this product ......

I bought the product three months ago from amazon. A month ago it just stopped working and so I called up creative, they gave me an address that I had to send my product to. I got my nomad ll back today and guess what ..... it still does not work. I am utterly disgusted at the service that has been provided. Should one buy the product if not only it fails to perform as advertised but also the support does the same?