Instruct: Classify Amazon reviews into positive or negative sentiment
Query: BROKEN upon arrival

Well, I have had the worst luck with vacuums for the past FOREVER! I can never find one that has good suction, or that lasts longer than a few months before it burns up the motor. Well, I as so excited about this one, with the other good reviews. BUT I dont know how well it works because when I opened it today it was already broken. Now i understand that UPS probably had a bit to do with it, but it seemed to be well packaged, however on the base by the on off switch there was a big piece of the plastic missing and left the space jagged and sharp, and on top of the base was a crack all the way thru. So, how durable is it? My guess not great if it could be this badly broken during shipping. I am supposed to be getting a replacement, so hopefully I can write back with a better review after using it a couple months.