Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great scanner despite a few problems!

All in all, I'm happy with how this scanner works. Unfortunately, the set up in Windows 98 was not as easy as I expected. My first scan came out with an extremely red tint. I called Canon about this problem and the first person I spoke with barely stayed on the phone for two minutes and his solution did not work, forcing me to call again. The second person suggested calling the software manufacturer (Adobe), which I did to no avail, they wouldn't help unless I paid $2 per minute. So, I called Canon again and spoke with someone who knew what they were talking about, and the problem was solved in about five minutes. So, if you purchase this product don't be surprised if it takes more time than you anticipated. It still is a good price and worth a little aggravation. The scans come out great, and I find the scanning takes relatively little time. Highly recommended.