Instruct: Classify Amazon reviews into positive or negative sentiment
Query: THIS IS NASTY!!!

I bought this item as "new" and received it as USED. The plastic is filthy, dirty with scratches, dings, dents, and stains. This was supposed to go in my babies nursery along with all of the other bumblebee products I had bought, but I wouldn't put this near a flea infested dog!!! I am disgusted. I sent the product back for a replacement, and you would never believe that they sent another used product!!!!!!!!!!!! I am dumbfounded to say the least. The only offer Amazon is willing to make me is to keep it and give me $8.00 off the purchase price----are you kidding me???? KEEP IT???? Or just send it back for a refund and have no mobile to match my babies room. No one can seem to give me any answers as to why used products are being sent out, but I want and deserve to know as a customer why this is happening. I AM TICKED to say the least.