Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Unhappy with changing table I bought for a christmas gift

I bought this table in white for a niece that just had a baby at christmastime and was very upset to hear from her that the item had been shipped without any of the necessary nuts and bolts. I could not believe this had happened as she had pictures of the item when it arrived and it was tightly wrapped by amazon meaning that the product did not have the hardware before it ever shipped. I do not normally write reviews, but I could not let this problem pass by. I would not be as upset if the item was not a baby changing table. Baby furniture is very important and needs to be safe, but how can you be gauranteed of that when the customer does not even receive all the pieces. We have attempted to contact customer service, but actually lost the connection while we were talking. Seemed strange to us, but we will try again. It is sad that nowadays you cannot even give a changing table as a gift at christmas without encountering all kinds of problems.