Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Looks Good, Works Not

This toaster looks great, and we were pleased to receive it as a gift ... that is until we actually used it. The elements are too slow, the top half of the toast burns (smokes, even), while the bottom stays nice and cool--the heat escapes up due to the "handy" bagel width--and now none of the buttons do anything, so all I can do is warm a bagel. The "reheat" and "bagel" settings/lights are permanently on, the right toast lifter is defective, and the right control sticks. I'm wondering if the browning control knobs are connected to anything, now. maybe it's just a Fisher-Price toy that T-Fal accidentally marketed as an actual toaster. Now, the Avante just sits in the closet; if city folk come visit, we pull it out and prop it up beside the espresso machine so's we look high falutin. And at least I know our smoke alarm works.