Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not packaged well or not properly handled

I ordered this lovely wine glass set, as a gift to my sister.When they arrived one of the stems was broken. Not a big deal,I set them back.I then had them replaced with the same set of wine glasses. Once again one of the stems was broken. I was reimbursed for the wine glass set. It was a big pain and disappointing. We never got to enjoy them. I'm not sure if it was bad packaging or miss properly handling.