Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Useless Customer Service No Support

I bought this phone used and it had missing AC adapter. I was hoping to be able to obtain it somewhere as well as an user's manual. What a major disappointment - you'd expect that product from such a major manufacturer would have parts available everywhere, first class support, web site with all kinds of information - well... forget it! This telephone uses very unique power supply - 6VAC there is no way to find it anywhere. Manufacturer's web site is utterly useless. Customer service 800 numbers are backed up, representatives based i India or who knows where and offer very limited help if any, most likely they will send you to a Sears or RadioShack store. Yes this is a discontinued model but not that old and this lack of support raises concern for the current line of products from Thompson, GE and RCA - once they become discontinued are they to be junked? I know one thing - I won't take chances and stay clear of this manufacturer's line of products.