Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Buyer Beware

I would advise against ordering. I tried to cancel my order immediately upon learning the exorbitant shipping cost, which Amazon said was doable; however the mug arrived anyway and the company is not responding to my requests for a return and refund. There are so many good companies to deal with -- why do business with one that has such disregard for its customers.