Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Palm as a company

I have not had this particular Palm, however would like to share with those looking to purchase that the service I have received from Palm with other products has been horrendous. I have been the proud owner of five different palm pilots in four months. Three of those wouldn't even turn on. After going through their website and their phone service, I am on my fifth palm pilot that still does not work. I am extremely dissapointed in the lack of concern for their customers and their shoddy product. To all those out there looking to make a purchase, beware this company. I have spent countless hours on the phone and internet trying to resolve this problem and instead of being a time saver, this product has cost me in money and time.