Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Service

I too had to replace the battery after a couple of years, and that was expensive. I don't mind that so much. But a couple months later it broke down again, and has been in the shop for 55 days with no estimate of when they will get what they need to fix it (I'm hearing "August") So consider rolling the dice. This mower obviously stands up for some people, but based solely on my experience it's a fail.