Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Manufacturer and product are horrible!

After trying two of these now, I can tell you that in my experience, this product is junk and the manufacturer has no interest in changing anyone's opinion. Our first one broke within five minutes of taking it out of the box. We wrote it off as a fluke. However, my son received another one for Christmas this year and it was DOA out of the box. Since we received it as a gift, I wrote the manufacturer and they said that without proof of purchase (it was a gift) they wouldn't extend any options. I really wish I had a different experience to share because this seems like a really neat product. However, based on the two we've tried and the lack of support from the manufacturer, I can't recommend this product.