Instruct: Classify Amazon reviews into positive or negative sentiment
Query: When is a scoop a gouge?

After three usings, the curved bail (one of the two moving parts!) that frees the ice cream from the hemispherical bowl popped out and could not be replaced. The only "engineering" that went into this product was to make a big, bulky, padded handle with non-slip nubbies. But what good is that if the "business end" of the thing isn't worth a nickle? It's now resting comfortably in the landfill where it belongs. Note that the "pros" down at the local ice cream store usually choose dippers without moving parts.