Instruct: Classify Amazon reviews into positive or negative sentiment
Query: R. Barreto's experience matches mine

My Dewalt transit level also would not level. I sent it back to Dewalt, they sent it to their service facility, it came back about a month later. Still would not level! Nice telescope for birdwatching though.Dewalt's customer service is polite but they don't support their product well.I ended up going with a David White (now owned by CST Berger), which leveled and checked right away, and unlike the Dewalt has adjustment screws on the bubble level with instructions on how to use them.