Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Trouble and Poor Customer Support from Meade

I just purchased a new ETX-125EC (June 2003). I keep getting motor failure errors and retraining does not help. In talking with Meade they indicated that it was probably a motor encoder problem and to please send it back for repairs. The expected wait was quoted as 3 weeks. Asked why the wait was so long it boiled down to "get in line with everyone else needing repairs". Frankly, I didn't pay [money]. for a new scope to get in a 3 week line. I have an old (20 years) C11 as well as a C90 so I am very close to returning the unit to the supplier, who has tried to help but had no pull with Meade to do any better, and telling Meade to take their scope and arrogant customer service and shove it.