Instruct: Classify the given Amazon review into its appropriate rating category
Query: Product arrived damaged

I ordered this bag from Amazon as it was $20 cheaper than could be found on other websites. However, it arrived damaged with a broken/unthreading strap. It also appeared to be used because the Frye tags were loose in the bag as if they had been removed by a previous purchaser. I would not recommend ordering this bag based on this experience.