Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointed

I have to say I was disappointed with this purchase. First of all, the product came to me in the mail smashed. I was able to pop the heart back into shape, but the plastic was marked from being smashed. Secondly, there was no back to the heart. It is not a full hollow plastic heart as it appears to be. From the front it looks great. From the back, it's just the white shell of the front piece. The chain was very flimsy. I was mostly disappointed that it wasn't packaged properly and came smashed.