Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good product, BUT

I gave the headphones 4 stars because they are exactly what I wanted for reception and range, BUT I seem to have received an item that was previously returned and had been broken. I didn't return the headphones because I had waited 3 weeks before the package arrived and didn't want to suffer the wait again. I had to resort to using super glue to stabilize a dangling ear piece. I like the headphones, just terribly disappointed in amazon for shipping out a previously returned item without having inspected it for damages.