Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Nice product, poor quality and support from A.A.

The ships design and detail is very good. Yet Art Asylum still wants to design the nacelles as a separate part from the ship. This produces poorly fitting nacelles and sometimes the metal contacts inside them do not meet with the ship, thus they dont work! They NX model suffers from the same problem.The stand it comes with is nice, but trying to attach the base to the bottom of the ship is very difficult. I was sure I would have snapped the stand attachment ball in two if I was not more careful.Support from Art Asylum is horrible & they would not take my call regarding the issue of the warp nacelle. Too bad, they should be supporting their products much much better.