Instruct: Classify the given Amazon review into its appropriate rating category
Query: Super bummed.. this mattress just won’t work for me :(

I’m in so much pain. I just hope I can find a way to return this mattress. My husband seems pretty impartial to it, but it is much too firm for my liking.. I really hope I can find a way to return it. I got the 12” thrive wonder, and my sciatica has never been worse... I have been crying all day. I don’t know what to do. I gave this product 4 stars because even though I feel the description wasn’t accurate as far as firmness goes, it does seem pretty high quality. But maybe go with the softer advertised one if you can’t handle a incredibly firm bed.. this one has no give. The smell is still there after 3 days, but it’s honestly not too bad. Just smells super new- could be worse. Comes with a pair of pillows that are very short but actually kind of neat. Would make good pillows for decoration with nice covers. This bed seems nice, but just won’t work for me. :( I just hope the company will work with me on a refund or maybe just send me their softer mattress to replace. I’m so desperate to not be in pain right now... will update with what happens!