Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Adapter disappering

I found these earbuds to be of a fair quality, My son and I both got a pair, however after a few months of use we had lost the plastic adapters and found that replacements are not available. I call Phillips and they could not help in any way, the service representative state it was a decision the higher ups had to make. The only solution they had is to buy a new pair. Which we will do, but not a Phillips brand.