Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Fell Apart on us

This backpack looked great, and it seems to have worked well for many others. Sadly, for us, it started to lose seams after just a couple days of use. My wife didn't put overly too much stuff in it, but it still didn't hold up. Anyway, while the item wasn't very good, Amazon.com took awesome care of us and we were able to get a complete refund.