Instruct: Classify the given Amazon review into its appropriate rating category
Query: I feel bad because I really wanted to try the item on ...

I just received this item today and, to my surprise, there were 4 colors missing in the box. There are 2 rows of colors inside the box, one holds 4 colors and the second one 3. The box I received only had 3 colors: red, yellow and blue in the second row. The first row was empty. The package got to my door undamaged, i even had to remove the factory seal from the box, but there were still 4 colors missing inside. I’m going to initiate the return process now. I feel bad because I really wanted to try the item on my couch, but I cant do much with so many colors missing and after having paid full price for it.