Instruct: Classify Amazon reviews into positive or negative sentiment
Query: bad quality awful service- do not buy it

My phone is less than a year old the batteries went dead and not a single electronic store sales the replacement batteriesWhen I tried to buy them form att or to get info on where to get new batteries they just told me I have to buy a new phone.More over not only their customer support is well below decent but also service representatives on the phone are rude and not considered and when I tried to pass my complains to her manager she just hung up on me.do not buy this product unless you want waste your time and money and buy a new phone 6 month from now