Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Died on second time cooking.

I Ordered first time, Died on first time cooking.Thinking its a defective piece, called Customer service and reordered the Salton Rice cooker second time.Died for second cooking.Called back to the customer service to get my refund back.Excellent customer service.Keep it up!Recommending not to buy this product.