Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointing

I purchased three of these machines as a gift for a friend who was going to have a large card party. Unfortunately, in every case, only one side of the device worked.The Bad: They didn't work and obviously failed as a gift.The good: They arrived promptly, and in good condition. Amazon was great at providing me a return label and refunding my money.Kudos to Amazon.