Instruct: Classify Amazon reviews into positive or negative sentiment
Query: lid is impossible

I used the food processor once and could not get the lid off. Two other people could not either. I finally took it to the store where it was purchased and the salesman got it off. He demonstrated how to on the display model, which turned much more easily than mine, as if it needs to be broken in. I noticed on this display, though, that the lid and body were cracked as if someone had struggled to get the lid off before. It takes way too much force. Should have a release button rather than relying on you gripping and turning ridiculously hard.