Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad customer service

I had this pot for about two months, using it once a week, when one handle, then another, cracked. The sides are too hot. It spits out the sides of the lids. Food burns to a crust on the sides. I have had larger, older, Rival pots last for years. Lately, I don't know why they just feel cheap. I also had the bottom of the matching 5 quart size suddenly unravel while I was carrying a crock full of meatballs from the kitchen to the dining room and the crock fell to the ground with the heating element exposed. Always used pot holders, always filled up food to over halfway. Did all as expected, but the screws unravel or broke inside between the layers of the aluminum sides. Can't buy replacement parts easily. Can't reach a person at the Rival website.