Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad Service

I purchased a movie over a month and still have not received it yet. I sent an e-mail and got a response that they forgot to ship it out and that they would in about a day and that was 2 weeks ago and I still have not received it yet. The lady I talked to seemed nice, but I still haven't gotten the movie. I sent an e-mail about 4 days ago and haven't gotten a response back yet.