Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible product - Pelican branded DVD remote has extremely limited range (less than 4 ft)

The DVD remote in this package (manufactured by Pelican) is defective by design. It only works if you are sitting 4 feet or closer to your XBOX 360. I am certain that this is because of the cheapness of the product but why would Pelican even bother selling a DVD remote at all if the user must stand so close to their XBOX 360 that they could actually push the buttons on the console instead? This kind of defeats the whole purpose of a "remote control" in my opinion. I contacted Pelican to see if they would give me a better product, however, their customer response was completely unsatisfying. Basically, Pelican customer service told me to pay to ship it back to them and include $4 to cover the cost of return shipping - then they would send me another of the exact same remote. Don't buy this!!!