Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Beatrix Potter - Peter Rabbit 1-23 Book Set

The books could have been shipped in a better package. Because they were shipped in a flimsy box the presentation box was battered and torn. I was very upset because the presentation box is what holds these books for their lifetime. I asked for a new set and a return label and was told that I could have 20% refund and that's it. I was embarrassed to give this to my sister for her first sons birth. It made a very special gift a little less special.