Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very Disappointed - Terrible Product

This product did not work at all and the return policy is such that once the product is removed from the box it cannot be returned. The only option is to send to a Sony service center for repair. This is not a cost effective option and is extemely disappointing. Etronics is not a a consumer friendly company to deal with having no weekend customer service hours!