Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Il Divo DVD

This item was purchased 2/20/09, seller was paid 2/20/09.. email told me I would get this item between 2/27/09 and 03/16/09.. Today is April 2nd, I have yet to receive this item.. After 3 tries at trying to reach the seller, I finally heard from them and was told they would send a replacement or if they couldn't they would send the payment back... I have emailed 3 more times, begging to be told whether they are replacing it or what.. still no answer.. I gave one star but only because I had to give one, if I could do it, I would give this seller a minus 5 stars.. I am an 82 year old recent widow, and could have gotten a lot of enjoyment out of this DVD.. cannot afford to buy another as long as my money is tied up in this sale...How much more do I have to beg to get some action out of this seller... at least 6 emails sent and only one answer.. This is good business..?????Jane S. Melberg