Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Missing Part...Sent Back

I had hired a carpenter for the day..to put together items purchased for new house. He spent about an hour assembling the cart, then told me it was missing a side panel. Wasted an hour of his time and my money.Contacted Lorell at their 1-888 number and told they only stocked hardware and that I should contact Amazon.Amazon to the rescue. A very nice series of tech support folks arranged for UPS pick-up and re-routing of previous address. Refund to credit.Looked like a substantial cart. Too bad I won't do business with Lorell again.