Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Inconvenient charger -- customer service unhelpful

Nowhere on the outside packaging or above description does it tell you that the pump needs a full 24 HOURS to charge before inflating, and there is no A/C adapter to just inflate directly from an outlet! We have guests arriving TONIGHT and I can't inflate our mattress...this is very inconvenient!!! Customer service at Aerobed was not sympathetic, though at this point what can they do. With a photo right on the front of the box of a pump with a plug, it seemed to imply that one could just PLUG THE PUMP IN and use it. They should be more clear in their packaging and description. I wish I could tell you about the comfort of the bed itself, but I need to figure out a way to inflate it first!