Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Crash Crash. Not being very productive...

I really wanted to make this work, since I'm an active Outlook user and believe in the Covey/7 habits way of thinking. To make a long story short, Outlook is now so unstable that I can't use it. I went round & round with email support, chat support and even phone support, but the bottom line is that the program is unusable. I've since deleted it from my system. I was informed today that a new upgrade will be available on 10/20/03. With any luck they have listened to their customers and will have something more solid. If the new version doesn't live up to my (basic) expectations, I'll be asking for a refund.