Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never seen the boots!

I ordered these boots as a part of a party costume (NCIS's Abby Sciuto). I placed the order a week earlier and payed for express shipping as I was not willing to take any chances. But apparently that was not enough...they mixed up my order and sent it by ground!!! I received the package 10 days after I ordered it and shipped it back without even giving a look a it. So I'll not be able to provide a review of the item itself but their customer service was so apologetic and efficient after the fact that they earned at least 2 stars.