Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointed

Thank goodness I found this problem before the baby was born and after copying tape data to my Mac.Currently a tape is stuck in my ZR10, a.k.a., paper weight. I spent several HRS copying important wedding videos before encountering this problem. After reading several other message boards and Cannon's FAQ's this is a widely known and accepted problem with the ZR10. I just hope the stars align and I can recover my current tape. After reading other reviews, it does not sound promising.Luckily I only paid $100 for my used ZR10, so I definitely won't get it fixed and definitely will not buy another ZR10. The sick thing about this problem is that it sounds like Canon knows about this problem, but are unwilling to offer to fix it. That is a good way to loose this customer.