Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Doesn't work & Cust Svc doesn't answer....

Mine worked for less than one minute. After an 8 hour battery charge the battery wouldn't keep it going for more than a minute. The dead stop due to battery death choked the player and it hasn't worked since. The product included TWO big yellow flyers asking me not to return it if it doesn't work (hint, hint - they must have a miserable failure rate) and that Cust svc was open 7 days.Turns out Customer Service is a recoding telling you they are only open during "X" hours, please call back. Except it's right in the middle of those hours and they are still closed. The two big flyers seemed like a dead give a way. Mine is going out with the trash.