Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Worst Customer Service

They may have the cheapest rate, but you'll pay for it with the worst customer service on the planet. Just try and get the correct address to return your phone....good luck. Phone tree hell is more like it. Once you get there, the outsourcing to overseas operators who haven't a clue should just about kill anybody's patience.In case you need to return your phone, here is the correct address: Tracfone Return Center, Bright Point Reverse Logistics, 1251 Perry Rd, Plainfield, IN 46168.I'm sending my phone back today....I'll let you know if I ever receive my refund. Yikes, what a terrible company to deal with.....you are warned!!!update: Sorry, I forgot to post this long ago. I did receive my refund. I'm re-living the nightmare as I write this...I may not sleep tonight.