Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor product, worst support!

This product did not work. It did not convert my Palm Vx serial cable to USB, allowing me to sync with my new Mac iBook.Worse yet, the crudely printed instructions contained inaccuracies and the support email address is not accurate. To complete the picture, they do not answer their phones and when I reached someone in sales by email, they have not responded past the original (non-technical) response.A disaster and waste of money for me!