Instruct: Classify Amazon reviews into positive or negative sentiment
Query: IT and how it's SUPPOSED to work.

The book brings to light what IT is SUPPOSED to be doing... helping the business be profitable... not a money pit. This book is TQM 101 mixed with a philosophy of what IT's mission really should be. While it only provides a cursory view of TQM, I think it's better point is the philosophy of what IT should be doing for a business. The author sees IT they way it should be as opposed to the common perception that IT is a cost instead of a benefit.I liked it well enough that I've passed it on to my management with a recommendation that they read and pay attention to this.