Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very dissappointed in product.

I am dissappointed because my Great Outdoors Deluxe Gas Smoker arrived in poor condition. My water pan was chipped, one of my racks was been and the cabinet was crushed on the corner. Clearly this was not a shipping issue as the packaging was very poor. With no cushioning in place I could not reasonably expect the carrier to be responsible for the damage. While there is a number to call for replacement parts I feel this is not an acceptable resolution as the main cabinet is damaged. I ordered for a specific event and am inconvenienced to not have the product I ordered in new condition, when I need it.The Great Outdoors Deluxe Gas Smoker works fine but I really had to overcome my disappointment in receiving a brand new item with several different, significant problems.I was somewhat dissapointed with the Amazon Prime Shipping options on this item. I did not have the option to receive overnight shipping.I would not purchase this again.