Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Nero 7 Ultra Edition Enhanced

I received the basic program from Sony with my DVD drive. The basic edition. I could not get it to load on my computer without my computer crashing. So I bought the full Nero 7 Ultra Edition Enhanced version and download the update. On trying to install it my computer it continued to crash (blue screen). I try to get help from the company with their 10 day free tech support. They were of no help, said they were going to e-mail me instructions, which I never received. I've since taking it off my computer and bought the Roxio Easy Media Creator 9. Much better product!