Instruct: Classify Amazon reviews into positive or negative sentiment
Query: not all part supplied per Amazon description

I do not recommend ordering this Item from Amazon. The description for the Valley 65980 Class II Receiver Hitch comes with the "Ball mount, pin and clip are included with this hitch. All Valley trailer hitches have a limited lifetime warranty."Mine did not! Called customer support, they wanted me to return the Item that took over a week to ship. It came open without being boxed or protected very well.Asked Amazon to ship the missing items and they stated "I would have to return the Hitch." Looks like I will have to purchase the other items at my cost. I will never order for Amazon again.The photo and what you get is different as well. But I was going off the text and description. Further more Amazon staff just hung up the phone while I was talking to them. Customer service with Amazon is poor.