Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Stopped working after 2 months, poor support from Soleus Air

I have purchased items from Amazon for years and this is the first time I have felt compelled to write a review. I did a lot of research and thought this product would solve my problem. It was fine until it stopped working after 1.5 months of use. Soleus Air customer service agreed that I had received a defective product. They would replace it, but only when I returned the defective (heavy) unit at my own cost. I was rather surprised as we all agreed this unit was defective. The person I spoke with sugggested I write an email to "management" requesting my shipping be paid. I did but have had no response and it's been 2 weeks. I have a dehumidifier on its way to me, but they are holding my VISA number until I return the defective one.What a disappointing purchase and experience with a company.