Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Giant Rip Off

I attemted to purchase a brand new 1G black iPod as a Christmas gift; but what I received was an iPod that was scratched up and loaded with someone else's music. It wasn't even refurbished properly.More issues came when I tried to return this item. The customer service begrudgingly refunded my purchase (despite strict "all sales final policy") because they acknowledged that it wasn't what I ordered. However, they charged me shipping for this item (there and back) that I never recovered.Oh, and did I mention that I was charged over $160 (before tax and shipping) for a 1G nano when you can go to Apple's site and get a 2G nano for $130.Amazon, if you care about the products you sell and your customer base, you should remove this third-party reseller from your list. The company that sold me this product should be removed from Amazon's website.