Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Defective product, terrible customer service

We purchased a replacement carafe for my wife's Cuisinart coffee maker. It broke within a month. We then purchased another one. It broke within a week.I believe that many if not all of these carafes are manufactured with weak or defective glass so that it breaks so easily and you keep having to shell out more dollars to Cuisinart. We contacted the Cuisinart customer service, and they refused to acknowledge any problem, offer any apologies, or any credit to my wife who had been a loyal Cuisinart customer. It is not surprising that they will not admit that the product is defective, since they would not want to face a lawsuit.My advice is, defective product or not, terrible customer service is a deal breaker - DO NOT PURCHASE ANY CUISINART PRODUCTS!!!