Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible Printer, Terrible Support from Epson

We have 2 Epson CX4600 printers in our office. They recently both needed new ink cartridges. After installing the new cartridges, we only got blank pages printed. We followed the instructions given to us from Epson, to run the cleaning cycles, and still nothing would print but blank pages.When we called Epson for technical assistance they told us that our printers were not under a warranty anymore. One was bought 9 months ago, and the other was bought 10 months ago, and Epson said they aren't under warranty, and the only way we might be able to have them fixed would be for us to Mail them to Epson and they would charge us $65 each, to look at them and tell us if they could find any problem with the printer.Because of their lack of warranty support for printers that were bought less than 10 months ago, we refuse to purchase Epson products ever again.