Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Didn't work in Vista after update

The reader is nice and much faster than connecting my camera to the computer. I have a 2 GB Sony card and when it's full it takes me almost 3 hours to transfer from the camera, and only 12 minutes to transfer from this reader.I think 6 minutes per Gb is not as fast as one could expect, as it is quite far from the reader, the card or the USB port max speeds. But it could be so many things (reader, card, port, processor, operating system, drivers) that I don't know which is to blame here.The only problem I had was that after updating my firmware in XP (as suggested by SanDisk website), I could not use the reader with Windows Vista. I called costumer service and they didn't have a solution, but they sent me a new one (with the newest firmware) which worked.