Instruct: Classify Amazon reviews into positive or negative sentiment
Query: NEVER AGAIN!

I ordered a watch from this seller on Dec. 24th of 2011 and STILL have not received this item. I have sent 3 emails and have spoke to them via phone twice. The first time I was told that the factory where the watch was made was shut down for a few days. I contacted Bulova and they ensured me that the plant was not closed other than for Christmas. The second time I called the seller I was told the watch was being delivered to there store within 2 days and the watch would be shipped to me and I would receive it in 5 days. That was 10 days ago. After 2 unreturned calls within the past 3 days, I have decided to finally post the negative review that this seller deserves. As a side note, I order items via Amazon on a regular basis and understand that reasons arise for a late delivery so have never posted negative feedback prior to this. This review is based on the severe lack of customer service I have received.