Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Avoid this seller

I just ordered a creatacard silver 7. I have been trying for days to get it to download. I finally took it to my girlfriend, because I thought I was doing something wrong. It is a blank DVD. When I ordered this I thought I was getting, the manual and everything. Not just a copy of the Dvd that does not work. And now I can't even return it, because I threw my paperwork away. ANd Everytime I try with amazon, it says this item is not refundable