Instruct: Classify Amazon reviews into positive or negative sentiment
Query: terrible

I bought this camcorder/camera to catch my grandkids this Christmas. I charged it up and put in the memory card and it doesn't work! I e-mailed Jazz support and got a response saying the technician was off that day and would get back with the next day, which he never did! I am extremely unhappy and will probably have to send it back! Not a good purchase!