Instruct: Classify Amazon reviews into positive or negative sentiment
Query: More trouble than it's worth

I've been searching for years for just the right decoy cord, thought I'd found it, placed an order, and though it says "usually ships in 1-2 days," it never did ship. From e-mail traffic from this "Outdoor Superstore," it looks like their employees are more interested in blaming one another than in serving customers. Instead of providing any useful information about my order, it's just one lame excuse after another.