Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Next to Quicken 2003, the worst product I have ever used

I have been using Quicken since '94, without incident. When I upgrade to Quicken 2003, my problems began. I can no longer, consistenly, reconcile online accounts with Quicken because, on occassion, it stops displaying to downloaded transactions. This problem can only be resolved by un-installing and then re-installing Quicken. Of course, it then only works for a little while before I have to repeat the un-install/re-install process. Upgrading to Quicken 2004 not only exhibits the same problem, it introduced a new one. On occasion, it fails to load my data. To get around this problem, I make it a habit of backing up my data after each use, so that updates I have made are available when I have to restore. Tech support? Forget about it, unless you have lots of bucks to spend.