Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No technical support

I am an avid scrabble player and play at the expert level. My computer has all the components necessary as listed in the instructions. However, after loading I was not able to successfully set options in v.2. When I called to get help, I felt like I was running around in circles. The telphone number kept me in a loop and I was unable to contact a human being. E-mails were to no avail. E-mail addresses were changed; e-mails were never answered. I always received an electronic response that said how much the company cared about its customers, but that obviously meant nothing. The old version is far from perfect, but at least I can use it. My advice, don't buy v.2.