Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Complicated User Interface and Horrible Customer Service

I've used TurboTax for years, so I thought I would give Quicken 2003 a try. I bought it knowing that if I did not like it I could return it within 60 days for a full refund. Well, I did not like it; the user interface was very complicated and difficult to navigate (I am a technical writer by profession), so I decided to return it. After sending three requests (via their website) requesting a refund, each request resulted in an automated email stating that I would receive a response within 48 hours. A month later and still no responses, I contacted American Express and asked them to take care of it. When I finally did get a response from the company, they reimbursed me for the incorrect amount.I've since tried Microsoft Money 2003, and love it.