Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Firmware upgrade killed the drive

I regret that I bought this drive because it died in the first day! I am using Windows XP, the installation went on smoothly and the drive is accessible under the manufacturer's default raid 0 setting. I used their Raid manager software to change the drive to raid 1, but it can no longer be seen in "My Computer", although the WD Raid manager software still told me the drive is connected and in "Healthy" status. I figured that it may need an upgrade of the firmware. So I looked up into the WD website and did find a firmware upgrade: Firmware_r104a. I followed their instruction to install the firmware, but the installation failed in the middle of the process. My computer can no longer recognize the drive but tried to install it as an "Blank Oxford USB Device". I Googled my problem on-line and found I am not the only victim of the WD firmware upgrading: WD release buggy firmware upgrades to kill your drives.