Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible

The product arrived in a brown envelope without a return address. One of the plastic containers was broken and the disc was missing. The other three are formatted for IBM compatibles and do not work in our computer. Please credit my VISA $98.94.The product was not what I wanted. I wanted three iomega zip drive100mb for my pc. I did notwant them formatted for IBM compatibles. I see that I ordered three and one was missing. The plastic case was there but broken open. I will send back the two zip drives in the same 9 1/2 by 121/2 inch envelope they came in but I don't know where to mail them. Please credit my VISA $98.94.