Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Pieces

The product, a torque wrench, arrived in pieces, not in one piece as desired. It was not a produce meant to be assembled by the user. I was supposed to come put together. I wrote a letter of complaint and still haven't received a reply. What am I suppose to do with it? How does it go together? Are all the pieces there? Where are the instructions? I've done business with you folks before and I've always been content, but I don't think I'll order anything from you again because you don't back up your products. I'm very, very, very unhappy and now I have a expensive paper weight! Not good! Not good at all!