Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never received item from Amazon, LLC

The one star isn't for Damien Rice, because I am familiar with his music and I enjoy it very much. This item was supposed to be a gift but it never arrived at its destination. I have given the shipment an ample amount of time to get there but after almost a month it is still in limbo. What makes it worse is that Amazon.com doesn't give you any real recourse for such a situation. I tried navigating all the areas in "my account", and there is no section that deals with lost goods.