Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Just doesn't work well.

We've had the same KitchenAid mixer since the 70's, and we love it. But we thought why not give our little "yellow wonder" to our daughter and buy ourselves a shiny nearly-new one. Well, it arrive looking great. But when my husband starting his bread-making ritual he found that the dough hook did not reach the bottom of the bowl as it had on our old one, and the motor did not sound very healthy. Returning the machine has become a nightmare. I now have a firm promise that UPS will pick it up in the next three days...this is after several exchanges and having it sit on our enclosed porch for pick-up a month now.