Instruct: Classify Amazon reviews into positive or negative sentiment
Query: faulty products.

I ordered two of the the smokeless astrays to save money on shipping but will save nothing because both products are now inoperable. Will have to return to the manufacturer and pay $5 each product for shipping handling, and hopefully get two replacements products. I have used these Holmes ashtrays for years and never had a problem with them when I ordered them directly from Holmes. Don't know what to think at this point. What are the chances of ordering two same products and both are faulty items when they were supposedly new products.