I have a kodak hero 3.1 Can't print black, only color. can it be repaired or junked?
927844
I really liked my Hero-until those problems started. I checked for tech reviews and found out this is a common problem with Kodak printers. Gieven that, I personally am not going to waste money fixing it.
927845
Try the trouble shooting steps and if they don't work, call Kodak. They may help. I had a part go bad on mine and they sent a replacement part, eventually. I had nothing but trouble with mine so be prepared to junk. It's a shame Kodak puts it's name on these.
927846
That model is terrible. Send it to recycler, then purchase an Epson Workforce WF-2530 !! A great printer!
854564
I don't know how. I called Cannon. I was told I needed a knew printer, that the printer head had burned out. Read others on line how they resolve this issue with theirs. You might get luck. Good luck!
1795844
You can try taking the print head out and cleaning it, but I have not had good luck with it fixing it. Sometimes it helps and then the next time I use it, it won't print black again. Basically, these are useless printers. The print head is about $50 to buy a new one and they don't last very long. I'm limping along with this and then I will buy a different brand. Sorry. Maybe cleaning it will get you a little more use.
1166593
I came to see if I could help. I have been in IT for years, but sounds like Dave, the retired tech support guy, is your best bet. I think it is great that Dave has the time and is willing to help you. Way to go, Dave! I'd enjoy knowing "the rest of the story" just in case my printer ever has print quality issues. --Janey
2113996
You can't. I spent 3 hrs on the phone with Kodak tech support to come to the realization its a rip off. I never used my color ink cartridge, ever and it kept saying it was out. Something in the software tells it is empty when it's not. Il stay away from this line of printers
433872
Sorry to say that I had the same problem with the color cartridge. The Black Cartridge works as far as printing, but it's unable to track how much ink is available.
1387891
I had same problem. There was no fix after working with Kodak technician. Printer had worked flawlessly for two years. Technician offered a free refurbished printer (same print cartridges but no fax) with 90 day warrantee...I pay shipping cost...$10. This print head jam seems to a common problem. It is not a paper issue.
511889
It was when I had this problem. Be warned, though, if Kodak encourages you to spend the money on a new printhead (they also talked me into new ink): neither fixed the problem, and a follow-up call to Kodak confirmed that the printer was toast. I had to recycle the newly purchased ink and printer. Kodak would not refund the new printhead.
87120
I don't think you can! That is one reason why mine went into the garbage! I think it is shameful that Kodak programmed the printer that way and will not purchase another Kodak printer. I like my new Canon much better!
549370
The Kodak Hero 7.1 seems to really have a nice printing ability to it. Much better than my old Kodak printer.
895479
No problem with printer printing in purple hue. Have you cleaned the printer ink heads under the maintenance menu? And only purchase the kodak ink for the printer, do not refill the cartridges. Well I hope this is helpful and I hope it works. MERRY CHRISTMAS
71596
Don't Know. I have used the Hero 3.1 for at least 3years now and have never had a problem or complaint. Ink is reasonable compared to other printers I've used.Hope this helps.
1602041
I do not have a Laser printer, so I can't help you. Contact Kodak and ask them
1763464
have you tried a new printhead? you can get them on amazon or ebay for about $18. got one recently for my printer and it prints like new. if you're thinking about a new printer though - go for it. this kodak is a pain in the ass.
1265936
Funny, Kodak wanted to replace mine with a refurbished printer costing to much for what it is when the printhead would not move after trying all the suggestions for fixing the problem. My husband did get it working again by taking it apart but I had already bought myself an HP Officejet which works great. And the Office Hero 6.1 quit working again so I am sorry I can't help but my suggestion to you is stay away from the Kodak and throw it in the trash. Kodak is not an American product any longer. The only good thing about the printer I thought was the cost of the ink. The HP ink is expensive but it seems to last me a lot longer!
1742148
The printer could not print in color or even grey scale. Solid Black printing worked fine. A print test would only show the solid black print. The print head was plugged with dried ink and would not flush. After replacement and alignment, the printer now works as it should.
1301771
You don't . This printer is notorious for NOT working when printing black. I was sent new printing heads& new cartridges, neither of which solved the problem