I purchased two in august 2013, one of the control of one chair shows a melted plastic in front of control, I dont know if a consequence of a inside failure, Where could obtain a replacement? what is the guarantee of tis product?
945185
Try 800-971-4630. I had an issue with mine and they sent me a new controller. It didn't solve the problem and they ended up sending me a new chair. I don't know what the warranty is, but I had mine 7 1/2 months when I had issues with it.
2153427
Livestrong sent us a new seat very quickly when ours started coming apart. It is a known issue. I was also very happy that I did not have to send back the defective seat. Warranty is one year.
1774527
I have this chair and do not have this issue. You may want to contact company.
1209132
I don't know if there is a "warranty" on the chair itself or not, however I posted a review on Amazon about the same problem and within a few days a Strathwood rep emailed me and they sent me a free replacement with free shipping to Afghanistan.
270283
The product is very sturdy, and the workmanship is excellent. The company, Manchester Wood, asks you to contact them if there is any problem. They guarantee to replace any part or the whole product if defective. Check out their website for more information.
976776
I bought one in Sept 2013. Coaster broke, they sent new ones....now the gas lift if no good. Waiting on their response. Does anyone know what size replacement could be used in this chair. Love it if it would stop breaking:)
780351
I would suggest buying a new chair. These chairs are great for interim, until you can afford a better one. Made with all the care and craftsmanship of a moose poop.
1636687
I know most furniture companies have a number you can call to get replacement parts. Try looking in the instruction manual.
861582
I don't know:(. We have had our rolling chair for two years and love it. I bet you could get a replacement part but I don't remember the brand name.
1295131
Call United Stationary Company at 1-800-722-4000. Ask for furniture support. If the chair is still under warranty. You should have no issue replacing the parts. They will need the "Date of Delivery" number on the bottom of the chair and the serial number. I hope this helps you. I had to replace the mechanism before. No issues at al. Great company to work with. Happy Holidays
1867759
I have not seen any recalls on this chair. However, their have been a couple of reviews with concerns. I went online and found that their were a few purchaser's that said the harness strap was not sufficient. I have not found that to be the case. My granddaughter has been using this chair at my house for about 2 months. I'm very pleased with the quality, and its sturdiness. As with any product, I do not let the baby be unattended, which I'm sure is the case with you.
1626087
thanks Nadine for your comment. I never fixed the chair. I gave it away to a friend, hopping that she can fix it and use it.
693584
Call the company, it may still be under warranty and they can send you a new chair. Otherwise they should at least offer a solution to the problem. Glad you are using your chair. Sorry you are having problems , i hope this helps out. Find your paper work and call them. Good luck.
1057899
Did you ever find replacement legs? One of my table's legs inexplicably crumbled... Thx!
1671242
I had a problem with my chair when it was about 6 months old. I first called the mfg and they said they would take of the issue. They did nothing. I call amazon and they were able to send a replacement chair and I sent the broken one back. Amazon was great about it, the mfg sucks and gave me the run around.
103368
No idea. One of our original pair of chairs broke last November, after only a couple months of light use. Amazon's retail source originally said replacements would be available in January, but then moved that date out to June.
1784923
i never looked for replacements but i did break the locking mechanisms off the wheels which helps a little. Still doesn't roll well but at least the wheels don't lock out all of the time. OK chair but there are probably better options out there....