My machine steams nice but also sprays splatterings of hot water and I'm afraid to use it. I just received it an hour ago. Any advice?
907883
Hmmm I don't know why that would be happening, just run it a few times maybe just to clear it at what point does itn spatter?? When it first starts to steam ?
907884
Thank you Amazon customers. I tried less water and it spattered less but still when it did it was very scalding and that was with only about 2" of water. :( I think I need to send it back. To dangerous "especially for the face!"
907885
run water thru a couple of times when you first get it and make sure you are using distilled water. Wait till completely heated and a good stream of steam is coming out before placing infront of a client. Try using the ozone for a fuller stream of steam. I haven't had any problem with mine Check all conection are tight.
907886
Same thing happen to me. You can not use this machine in this conditions, you can burn your face. My steam machine is sitting in my basement. You need to call the company to see if they can replace the item or refund your money.
907887
try using less water... I use mine all the time and find it only has issues when it's overfilled
907888
If you can return and can get your money back then do it, mine started after use of 10-12 times. I checked if I can return it but the time period to return the product was already passed. I found that the rubber seal inside the rod from where the steam passes it gets melted due to heat and start splattering hot water. I have no other choice but to through in garbage.
1534110
My instruction sheet advised to let the steamer cool down a few minutes, and because of the extreme amount of steam from the unit after opening it, that made sense to me. You can find something else to do for just a couple of minutes. It's a safety issue I learned the dumb way. Besides, you'll probably be clearing debris steamed loose or drying windows, etc. Hope this helps. I had the smaller unit but love this one because it holds more water, don't have to stop and refill as often and it's still lightweight. Haven't found anything it won't reach or get cleaner. Particularly like the shorter attachment because it gets into tighter places like tracks on thermal windows. My instruction sheet advised to let the steamer cool down a few minutes, and because of the extreme amount of steam from the unit after opening it, that made sense to me. You can find something else to do for just a couple of minutes. It's a safety issue I learned the dumb way. Besides, you'll probably be clearing debris steamed loose or drying windows, etc. Hope this helps. I had the smaller unit but love this one because it holds more water, don't have to stop and refill as often and it's still lightweight. Haven't found anything it won't reach or get cleaner. Particularly like the... » Read More My instruction sheet advised to let the steamer cool down a few minutes, and because of the extreme amount of steam from the unit after opening it, that made sense to me. You can find something else to do for just a couple of minutes. It's a safety issue I learned the dumb way. Besides, you'll probably be clearing debris steamed loose or drying windows, etc. Hope this helps. I had the smaller unit but love this one because it holds more water, don't have to stop and refill as often and it's still lightweight. Haven't found anything it won't reach or get cleaner. Particularly like the shorter attachment because it gets into tighter places like tracks on thermal windows. « Show Less
281704
This is not normal mine has lots of steam coming from it. Make sure the piece that goes over the heating element isn't pluged - just take out and rinse it off. Hope this helps.
1966417
watery puck is not a problem, generally with this type of machine puck analysis is pretty meaningless. As with bitter coffee, before putting in the portafilter, turn on the machine so water starts to drip from the filter. Most of the time you will notice the shower head will start steaming up. wait a little bit (few seconds) for the steam to go away. If there is still steam you can turn it off and back on again after few seconds, little steam might be ok. Then use a towel and wipe the water off then lock in the portafilter. Then turn it on again and hopefully you will see a nice creamy drip. Took me a while to figure this out, I was getting very inconsistent output to start with. i think what is happening is that steam coming out from the shower is compacting the puck too much. Also don't tamper too hard just a little force should do.
1085179
The steam gets extremely hot and could burn you quickly. You need to be very careful.
271743
I have used two versions of this and never had that problem. Maybe you should try replacing the steam head attachement
247092
It's a mixture of water and cleaner. The manual suggests using warm water. There's definitely no steam, though.
1006941
I'm wondering the same thing. Will a steam cleaner, on low heat, be safe to use on the back of it maybe?
2023910
Mine makes a noise when I press the button like it's building up to steam. It's sort of a gurgling or water popping kind of sound. That's normal. Does that help?
2121673
That sound sort of dangerous...i looked it up on the insinkerator doctor and it wasn't really a "question" though it did say that over hot water could lead to spitting and spouting of water. Perhaps turn it down a little and call insinkerator if that doesn't work.
1648973
Sounds like its clogged up. It might need to be descaled. Since I bought it I only use distilled water and haven't had any issues. I love this little steamer.
715879
My machine did leak a bit too. When I moved the machine forward to fill up, I noticed water underneath it. My husband opened the machine up. There is a snap on piece and draws hot water up. He put silicone grease on it and it stopped. I will get more details soon on what he did.
1319053
I think your steamer is working fine. It does not take much to do the job. I found that mine has more steam than my old one but the old one was not a Rowenta. You should be able to see a fine mist of steam
2015479
I havent cleaned it yet-i am not sure there is any cleaning. It gets very hot and the steam gets through tough creases. I love this iton, i would be surprised if there is a better one!
2126198
I haven't experienced this. Is the water level getting low or have you noticed that the "Steam Ready" indicator light is off (meaning that you have used up the available steam and must wait for the unit to build up steam) ? Other than that, I can't think of a reason for the situation you describe.
937400
The only water I get is when I turn off the steam. The left over steam dumps into the bottom tray. No problems since I bought it 6 months ago. Just have to make sure you clean it and take care. A lot of the problems I've seen people posting could be cured by preventative maintenance.
2030888
I have this same problem. Also, my steamer got clogged and I can't seem to get it unclogged. Does yours spew steam from like, below where the filter sits when you turn it off from steam? I think there's something wrong...