I have put in the code, and closed the cover, but we are having great difficulty opening the cover, and getting to the keypad panel, any suggestions?
912077
I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the cover off again, perhaps with a car key. A bit of a design fault, I think.
912078
I had the same difficulty - in fact I cracked the plastic cover near its 'hinge'. Use a screwdriver near the top to prise it open. It is easier when mounted on the wall (as you can get purchase). However, I haven't been impressed with this lock - it is too complicated and not consistent; sometimes it opens easily, other times it takes several times to get it open or closed. Hope this helps.
912079
I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the cover off again, perhaps with a car key. A bit of a design fault, I think. I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the... » Read More I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the cover off again, perhaps with a car key. A bit of a design fault, I think. « Show Less
2081894
Hello, the keypad is not lit up. It does have small Green and Red indicator lights that tell you if you entered a correct/incorrect code or if it read your finger scan. TOn a side note, I've had mine for close to a year and it still works like a charm. I've been very happy.
1792929
The directions for installing a new keypad left a bit to be desired. Copying the code was step one with the pin device and the remote; step 2 was setting the keypad code. Step 2 was the confusing part for me, but it finally worked.
10828
Sometimes it gets stuck but if you push the bottom middle button down it will reset the buttons then you can put your code in and the hold the lever down and close it you have to enter your code in to open it and then reenter the code to reclose it
895739
no i have not had any problem with the keypad. i needed it really bad as a bookkeeper I had a lot of numbers to enter all the time.ML
2050074
There is a code in the book that came with it, that you scan. You have to enter program mode first, then scan the code. I'm not sure which one it is, but you can try several options until it works.
2003704
unlocking mine i only press the four key numbers and works well. I only use that button for locking and turning. I guess you touched the button by mistake and it open - that i have not seen. I will try. If it's a new lock it could be a defect. I would try clsoing and opening and repeating what you did to see if you duplicate the failure and if happens again ...return it.
411681
My Factory Preset # was 159B Try This. If Safe opens, Turn knob on left of keypad clockwise to open door, press the RED BUTTON on the Inside Edge of the door, then a Yellow Light on the keypad will come ON. Now select your own Three Number Pin #, Then Press The B BUTTON to confirm PIN #.A beep will sound for each button pressed. After the Letter B is pressed the Yellow Light on Keypad will go out to indicate success. DO NOT FORGET THE PIN # AND LETTER YOU HAVE SLECTED. Inside the safe should be a set of keys to over ride the keypad. Remove the Keypad by unscrewing the small screw on keypad, Key Slot is behind Key Pad. DO NOT KEEP OVER RIDE KEYS IN SAFE. Good Luck Fred NJ USA.
2213502
We found a helpful installation video on you tube....also, i bought two 6160 keypads through amazon and one of them was defective, so it may not be you!
1416585
You have to make a scene in which the door sensor is controller of the key on the keypad link. I do all my programing via ISY994i but I'm sure that you can do that without the controller. Also you need to reverse the sensor.
1908510
It's a little tricky.sometimes I pulled forward on the lip and it opened. Haven't used it since last July.I'm going by memory. Turn and push key and button. Hope that helps
886313
We took the batteries out, put cover back on and tried pushing the button but it will not open and only says "goodbye" Help!!
1535248
I had a few moments myself with the cover. Press your finger down and slide to right or left....presto! The key chamber should appear.
2266289
Nope...either leave door open, or key in the code. Just like a hotel door (Kind of a pain at first, but you get used to it fast, plus it is better than keys.
582945
I ran into the same problem. At the end, I concluded that battery was not the issue. The pad was. One of the keys on the pad was not working properly. So I entered a new passcode bypassing that bad key and it worked. Hope this helped. Barry
1589468
There are two keys each for a specific keyhole. Place the right key in each and turn. Should open. Hope this helps.
997032
Type the password in again and turn the handle quickly a little to the left before turning hard to the right. If that's not working try replacing the battery. The one I got from the manufacturer didn't last long since I open it twice a day.