I bought a Medium one and didn't receive cross strap. I can't seem to find where to leave feedback and it is not returnable yet. Any ideas?
84464
I had the same problem. I called Timbuk2 customer service at 1-800-865-2513 and they sent me the cross strap for free.
84465
HI, The cross Strap is stored in the inside pocket of the bag. So if you open the bag, you will find a zipper. Open that and the cross strap is inside that compartment. Thats how i found out.
2258534
I also did not get the straps - I commented to Amazon with no reply - I made a phone call to the Vendor and they said that they no longer carried this item but had sold all of them to Amazon.
2009049
Did you make sure it was fully charged before you wore it? You can email customer service too, and they will get back to you within a day
126550
The one I received has 2 straps, not one. I've seen the one with a single strap, and I like mine better.
585686
Yes, that strap is a PAIN! I had to use a straight pin to help me pull it under the cross pin, and a good flashlight! That's the best advice I can give.
1211003
I did not try to use the chest strap, I ordered it by mistake, it was my fault. So I never returned it
1495123
Mine didn't come with the strap either. Like someone else commented, I don't think they do unless you order them directly from Seat Pets' web site.
1118521
Just received mine. It did NOT come with a strap or sleeve. I've reported it to Amazon that this description is wrong. Either that or someone is making money from stealing the straps/sleeves and selling them extra.
1041587
No Way! The strap is way short and they won't eplace it with a longer one. I called an suggested that they send me a proper length strap and they said no.
149151
I would leave a product review or contact the company. They have incredible service and sent me a free replacement strap for free since I lost it. You might have similar luck with the case. Great company to work with.
220399
Mine did the very same thing. The strap stretched on my during my first outing with it. My friend his the same axe with no issues. I hope you still have the sheath because its an easy fix. What I did was take it to a local leather shop and had them add a second snap to the strap. Only coat me $3 and was a great fix thus far. Haven't seen replacements personally.
1767302
I know that I bought mine after the recall date. If you go to their site it will direct you to the ordering site for the new straps. I ordered two and it took a while for them to arrive. As a side, my husband has not installed them yet and I've had no issues with the old ones yet.
2126023
Ah... Here is a link to illustrate what I am referring to :) http://www.amazon.com/Performance-Plus-Leather-Classical-Adjustable/dp/B00FKBV0TY/ref=sr_1_2?ie=UTF8&qid=1392401782&sr=8-2&keywords=guitar+strap+for+classical+guitar Thank you!
1522370
Sorry, this email got "spamed". No there is no latex on the the strap anywhere. Just Velcro. If you need more infor let me know, I have marked this properly so the emails come through now.
1012565
Try adjusting the chest strap - they usually come set at one of the smaller settings. If that does not work, you can often find strap extenders at various sporting goods stores. I'd bring the back (or the clip on the strap) with you, as the clips come in different sizes or designs.
253217
Sorry I never replied here -- but here's a link to some photos of the strap setup (scroll down to the bottom of the discussion):http://www.bikeforums.net/showthread.php?t=440646
751751
If the strap doesn't fit then you can request the extra-large strap that covers up to 22", and It's free. They have you covered.