do you have a customer service ????
935087
Hello Pitt, My name is Sergio Cadena, Founder and CEO of Spring in the Air Luxury Roses. We do have customer service. We're sorry about communication failure over the last few days. Our Valentine's Day operation suffered greatly due to problems with UPS which caused a flood of calls all at the same time and our phone system had problems because of that. We are working hard to get to each and every customer request. Please let us know if there is anything we can do for you. Best regards, Sergio Cadena
935088
Seems like terrible customer service. Best bet to reach them is contact amazon customer service, and amazon will contact them
935089
Hello Pitt, My name is Sergio Cadena, Founder and CEO of Spring in the Air Luxury Roses. We do have customer service. We're sorry about communication failure over the last few days. Our Valentine's Day operation suffered greatly due to problems with UPS which caused a flood of calls all at the same time and our phone system had problems because of that. We are working hard to get to each and every customer request. Please let us know if there is anything we can do for you.Best regards,Sergio Cadena
1614045
Have you contacted their customer support department? I had an issue with mine and they returned my email within a day with a solution to my problem.
1439459
Yes, but they're service stink. They sent new the wrong product and never responded to my emails.
1406824
no, but I think if they call their customer service they will be able to help.. this the number 1-800-313-5111
815381
Yes, they used to have customer service on the phone which was great. Solved the problems on the spot. Today I tried to contact them but the only way was sending an E-mail and waiting for them to make contact. Frustrating!!!!
1692516
I am a customer as yourself therefore unable to answer technical questions.(really sorry couldn't help you)
916331
I see that you contacted our customer service and we were able to help. Please let us know if you need further assistance.
497895
To be honest, I don't know. But I would also like to know if this customer have a reply
1641000
Have you tried contacting customer service? E-mail: customercare@erisonic.com By telephone: 1 888 860 7788
1731026
Coby has some of the worst customer service I have personally experienced. They have an automated message that tells you to email them - and then they don't respond to email. Buyer beware!
295616
I was very frustrated and tried to call them as they advertise they are in this country, speak English....etc. What I was told is they do not offer any phone support at all. They simply do not take calls from customers. They will email you, but if you need to clarify anything, and it is confusing to type, you are out of luck. They refunded my money no questions asked. It did not fix the problem I had when I ordered it, I could not talk to anyone about my issue, so I canceled service.
1389195
If so, please just place a order from us, and please contact us again if the system charge the shiiping fee from us, we can refund it back to u when u contact,thank you
493628
To Roger..forgot to mention there is NO #800 to contact customer service. You have to email your concerns and PRAY for a response. I did not get one. Lori
819193
Hopefully you saved the paperwork as I would call them directly. I am not at home and do not have the paperwork but, I know they had a customer service number.
921839
Sorry, did you purchase this from us? If so, please give me your order # so we can see what we can do. Thanks!!
1675959
No, I cannot either and the support has been lacking attention. Can someone else help myself and the other customer?
1049689
I ran into the same problem.. they have a customer service line or website if I'm not mistaken.. they can help.