Hello, few days ago I received this product and does not work, doesn't even turns on, what we can do?
931594
I had the same problem. Was a new sealed package. Sent it to my daughter in South America and it was DOA. Coby is no longer in business, so it may be tough to resolve.
931595
Contact Amazon, they refunded me fully. The company is out of business so you don't have any other options.
1197268
Interesting, actually mine did not turn on either, however, I just assumed mine was to replace the battery. Which I have not done yet. I have had mine for 6 months or so. Did you change the battery?
165405
Regarding your earlier question, if the product doesn't work, we will be happy to replace it with no charge, just contact me to get through the process of replacing it. We prefer you to have a working product than for you to be stuck with a broken one. Hope this is of help and thank you for your interest in this device.
238816
I would send it back as defective, mine worked fine. Contact the company & request a replacement. Good Luck
1954912
I'm going to try this...letting it die so it will turn off, if it's not off already, then charging it up, and see if I can get it on. If I can't, I'm just going to send it back and either get another one, or I'm going to have the money refunded so I can get something different.
879746
When you plug something into it and it does not work try resetting it. If that does not work try replacing it.
858709
Mine was dead on arrival. my suggesting is to test the product out immediately to make sure it is working.
688791
Read the instructions and make sure everything is being hooked up properly. If that is not working I would try a new battery or send it and exchange it. I have had zero problems with mine so far. I hope this helps.
2090828
Send it back. I haven't had any problems with the one I bought. Sorry yours doesn't work.
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
714301
we actually called the company and they sent us out a new component... it seemed to be faulty... good luck!
724756
Return it to the seller and explain the problem. They should replace it with one that works properly.
1406758
Ok sorry I have had mine a while and works! I bought several items like this and used them through xmas! They all worked fine I would contact seller and ask for exchange or return? Sorry that's all I can do
1358685
You should contact the seller of the product and explain the problem to them, ask them what can be done to rectify the problem and offer to send the nonworking item back to them.
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
1276297
You may need a new charger. have them check it in the store. We got a dud one time.
1520054
They most likely sent you a faulty one. I received one that didn't turn on as well. I contacted the seller immediately and they sent me a working one.