Is that red button the reset button? If so, couldn't someone just stick something thin thru the door and reset the combination? I
928359
its not a button, it's a red LED that flashes when you enter the combo / open the safe. The resetting the combo requires the safe to be open.
928360
Hi JL, Yes that button is the reset button. However, i've tried to squeeze something through and see if it is possible to reset but honestly it is not possible because you definitely don't have enough space to put anything through that slit beside a piece of paper. Hopefully this answer help you out and this is actually a really good safe. I've purchased 2 already and possibly going to purchase another one for my other house.
928361
Can't reach it by sticking something thin through the door. Won't be accessible.
899281
Try manually pushing the switch on the left side of the door with the door open. It may be broken.
1513323
Cool... I struggled with this for a week. Could not find any reset button or hard reset. Turning the switch off for 15 seconds by holding my thump on the lower right corner of the screen. It asked with a message 'Do you want to erase user setup?' I pressed No and then it started working...What is this placing finger on the right bottom corner does, no idea. but it works! Thanks a million.
81912
A little red like button which is stuck. Will not go either way....on or off.........Flo...I am Vera or Flo I have to send it back for repair......
270578
I can find no reset button. Suggest you call the 1-888-819-2442 number and seek their advice. If you are out of warranty, then just hope they can provide a replacement remote at a reasonable price?
1599635
there is a clear button you push and it clears on the one I purchased. If you push the reset button and it does not clear then you should return it. Mine works perfectly. We have had a lot of fun with it.
1120618
I have no problems with this, but there are two ways to open/close the door. One is manually on top of the unit, and the other is by remote control. You may narrow down the problem by seeing if one or both of these methods don't work.
1292945
Yes it has the little hole for reset...and yes it does work. I had ordered 2 different ones and one of them did not have the reset function...I returned that one.
2060668
It had a resets button I believe, but no on and off switch. I never use that button, which you can see on the top right off that picture
1049295
Spin the dial clockwise twice to reset everything. Carefully enter the combination. If you miss the number, do not go back. Spin the dial a couple of times and start over. Rotate the handle clockwise and open the door.
171579
BTW, the "C" and "S" buttons are only accessible from the inside when you open the battery door. So, in response to the concerned person above, no, a thief cannot reset the passcode from the outside of a locked door.
839672
I don't know of any way to reset it, there are no buttons or anything to open. Works great but has to start at 0.0.
199459
there's a reset 'button' on the rear near the unit's on/off switch....use a straightened out paperclip or something similar.....
1849355
You change the combination by following the instructions that come with the safe. Basically, you push a red button that is accessible only when the door is fully open and then key in a new four-digit combination. It's quite easy. Just remember to write down the number first and never lock the keys inside the safe. The key is the alternative means of opening the safe.
260019
I have the same problem. The button simply sticks and the only thing to do is push the left part which happens to be a reset button. I'm not sure if this is a defect or not. The button seems like a rocker switch and you don't want that in this situation.
539059
I am sorry Hermann,,I never found a "reset" button. I suspect there isn't one !?!?
1594743
I think I've got it at home. Have you tried pressing the Reset button just below the Big Green Arrow button? If some of the paint rubbed off it might not be labeled. It's sort of inline with the raised border that circles the rest of the buttons. Holding it down for a minute should wipe out all pairings.