My XT11 just died after 14 months of ownership & I've emailed Klarus for Warranty claim information. Anyone had any experience with warranty claims?
947349
No. I have had 2 of them for about a year and a half and nave never had any trouble with either of them.
947350
I've had an XT11 for about 1.5+, daily use, lots of mode switching. The mode switch button has broken/worn out. I emailed Klarus Customer Service and asked if they sold a tail cap assembly (described my issue). They offered me the choice of mailing me a new switch (to install myself) or mailing in the tail cap to have them install a new switch. No cost (except for postage if I was mailing it in). I got my email answered very quickly (less than 12 hrs).
947351
Yes. Sent my back twice to China, they took forever but stayed in contact with me, pleasant experience. It was the very first XT11 600 lumen. Turned out both my batteries were defected and not the light. The tail switch broke a year later. I took it apart and sodered a loose connection myself. Works flawlessly to this day. Just ordered two of this updated model.
322575
Is it still under warrentee? If so contact company. I have found even if things are under warrentee they may make you pay postage and it is expensive. This has long become a throw away society, sadly. They make it to difficult to get repaired unless you know of a local repair shop, then get an estimate from them. This may be the best way. Anything is fixable but they would rather sell you a new one!
2162795
I'm pretty sure Zwilling would honor their warranty... I can't think why they wouldn't. I vaguely remember the packaging had warranty info on it. I had no problems so I have no experience with this.
2262890
Your documentation should tell you. I believe it is a year. I would check the Schlage web site if you didn't keep the documentation and they should have info on warranty claims.
1181196
Just got mine, so I couldn't say, but I will comment that the warranty becomes pro-rated after the first 2 years and doesn't cover the cost of shipping the cover back to them. Also, they have to agree that it's a manufacturing defect that caused the failure, so I'm suspicious it could be pretty difficult to make a claim and have it be worth paying for the shipping.
1009737
I believe it was a one year warranty, but the Krups did not outlast it. About 9 months in I had to send it for repairs; 3 months later it died for good. I would not recommend it.
2160087
Hello Maddy,Sorry that you have not been contacted yet, but all you have to do to claim the Manufacturer's Warranty is go to their website (iSmooth's website), or you can contact us at support@ismooth.com.Thank you.
1210033
Mine died a week shy of the one year warranty. I called the # on the warranty card and they sent me a new one the next week. The customer service person said more than likely, it had been sitting around for a couple of years. The replacement works great and comes directly from the manufacturer.
353385
****This is a comment from the manufacturer**** Hi Bernard- I'm so sorry to hear the unit failed. Plugable Technologies is the manufactuer of this unit. For assistance, please email support@plugable.com or visit http://plugable.com/support We provide a standard 1 year parts and labor warranty, and try our best to be flexible if something fails within a few weeks or months of warranty end dates- so please do contact us via one of the methods above and we'll be happy to assist. Best wishes- Jeff Everett Plugable Technologies
1250844
Contact your vendor. I found the FreshRoast folks to be very responsive when the main board on my SR500 went out, but I needed the vendor to document purchase date for warranty claim.
974583
I have a new B250 XT and I can't answer calls once I'm on the phone with another call. I'm sending it back to get another B250 XT + because it does everything. But last barely over a year with me.
33244
I just went to the website, got their phone number called them up and they sent me a whole brand new one for free. I didn't even know if it was still really under warranty and they sent one for free anyway! Pretty good deal!
155475
I would be very careful with this warranty. They exclude alot. They have a rep...Mike who loves to push their product. I ask Mike questions about the warranty. I ask him to send me the fine print. He never did either. my wife bought me this warra6. When I read the fine print we cancelled it. Be careful, very careful
1790156
I got the bike more than a year go and I am not sure if I asked for warranty or not. sorry could not help. I have had no problem so far though.
429584
Mine also died, after 5 months. Apparently you have to pay shipping to send it back, even within warranty. Which is ridiculous, because if a product fails before the warranty is up, the customer should not have to be out of pocket to get it replaced. Out of warranty... fine. But within warranty? Manufacturer should make the customer whole, free of charge.
1194650
I purchased a refurbished one and it came in the original box along with the original documentation, which stated that there was a 1yr manufacturer's warranty. (I never had to file a claim though)
1445775
I do not about the warranty, but the part work incredibly well from day one. It has been a hike back since I bought and it is performing like new. Buy it confidence, but check with amazon or the seller regarding the warrantee.