I can't get the screw loose to put the batteries in. It's in so tight it won't unscrew, how did you all loosen the overly tightened screw?
908848
Now that you mention it, it was in there pretty tight. I did use the correct type of screwdriver to eventually open. Im looking at the screw that was rremoved and its stripped. I guess I will tread lightly next time the screw needs to be undone. This sounds like its a defect overall in the product workmanship. Good luck.
908849
Try getting a smaller Phillips screwdriver to get it open, which you can find at any hardware store
454356
Just squeeze tabs on either side of the lower part of the handle and pull down. Battery should slide out then slide fresh battery in and your good to go. Tabs are tight at first, but battery will come out.
441259
I put the whole thing together before putting batteries in and now cannot take apart the piece that holds the batteries. I'm sorry, no help here. I'm trying to figure it out myself before my daughter grows out of it. Good luck!
1546652
I found it to be so confusing to set, I finally gave it to my son just this past Sunday. I do not recall trying to unscrew the back unless I did initially to put in a battery maybe? I've had it a while and got so frustrated with it I gave it away. Hope you have better luck.
790787
What I do is hold the base and then pull away the main unit. After changing batteries I snap back in place. Hope this helps.
1739399
I had the same issue. Basically the batteries are not connecting properly. It is a very poor design. The fix is simple thankfully. Removed the batteries and use a pair of pliers or whatever you have and grasp the center of the battery terminal coil and pull it outward. This will stretch it into a position where it can actually contact the battery and hopefully will work. This did work for me. You will not need to take the remote completely apart, just remove the battery cover and the batteries.
1285317
get a really small screw driver and unscrew the two screws on the bottom... the screws are very long, so, keep unscrewing... then, unscrew the 1 screw that holds down the little rectangular door and take out the two batteries and replace them... they are 357/303 energizer batteries... now that I've taken mine out, I find they are corroded and need new ones... will try Batteries etc.
57895
When I first put in the batteries, it did not work. I realized that I put the battery holder in the wrong way. Turned it around and it worked. Hope it's that simple!
63290
My experience is that the battery gets loose. I have 2 batteries in the one I'm using now so that it will be tight. This works for me. I have tried other brands but none are worth owning. Good luck.
1834930
Try a coin. It is kind of hard at first, but if you push up on it, it snaps out. There looks like two openings for the battery, but it's the upper one. The lower is for the little circular stand that comes with it.
894406
Yes, you have to unscrew all the screws on the bottom. It takes three triple A's. Unfortunately changing the batteries didn't fix our problem - I'm going to call the company.
1008453
Lid will not open by it's self. batteries are new. lights all function properly. i reread instructions and everything seems to have been done right,but it won't open. Suggestions?
1397854
That screw was impossible for me to remove. I did remove it at first and put in batteries, but could not get it out the second time. I finally pried open the compartment and then duct taped it closed. I also had to duct tape the wand on, since it came off or the cats pulled it off. That stayed on. My advice is to, once you get the compartment opened, don't put the screw back in. Just tape the lid.
2053964
If I remember right, you had to open the battery door thingy and there was a piece of plastic that you needed to pull out. I could be wrong though. Otherwise maybe try pressing the reset button? Just an idea.
767878
It takes a large/wide, flat head screwdriver. Careful. Don't stab yourself. Insert into one side and go down 1/4" and pry up around the edges. There is a "rubber lip" towards the bottom that keeps everything intact but you must be careful not to go too deep. Keep prying up around the edges, the first time is the hardest. Once you get it out, the battery replacement is easy.
675369
Unscrew the bottom and remove batteries. Replace with new batteries of supported size. Screw the bottom back on. Voila!
623533
Sounds like a loose connection. I would take it back to where you purchased it and ask for another, if they wont help, contact the company, and see if they will exchange it for you. You might first try making a good tight connection between the battery terminals and the battery by slightly bending the terminals towards the battery for a tighter fit.