Do you ship this product(HRS) regardless of the temperature? Here it's about 90 degrees.
933358
We ship this product year round though it can melt during shipping to elevated temperatures. We just don't offer any guarantees against melting. Each tub is wrapped and sealed in clear plastic bags for cleanliness and extra stability during shipment. Hydrogenated shortening melts between 117 F and 119 F (47 C and 48 C) and should solidify once cooled.
2147682
Dear Stephanie,We will ship your goods within 2 business day. About the delivery time, we want to explain to you, we are from China,If you need it urgently, we suggest you to choose the "Expedite" shipping way, which will arrive in 3 business day. But it will cost you additional shipping fee, is that okay for you? Or we can help you to calcel the order if you don't need it anymore, thanks!Waiting for your kindly reply, so that we can take action according to your final decision, thank you in advance.
336349
No, I ordered this from two different retailers and neither came with any cooling items. One retailer said it is transported by refrigerated truck, but mine was delivered by USPS and I know the trucks aren't refrigerated. This was during 85-90 degree days so I returned both items and will repurchase overnight when the weather breaks.
597724
If they are going to be outside for a while before you take delivery then I would say that temp is to hot. I would say whenever the temp stays steady in the 70's would be a good time to order.
555417
Mine didn't arrive in cold packs. I doubt this has changed unless it states so expressly in the description.
163333
Yes - currently, still shipping - watching weather patterns closely - think shipments in next several days will be fine - thank you for your interest. Harry/Honey Page 336.314.6234
1031644
Hello John! As with most other supplement companies, we do not ship products with a cold/ice pack. Manufacturers are aware that products are not going to be refrigerated 100% of the time during transit, therefore the amount of organisms exceeds the product label claim to ensure that by the time the product gets to you, it will still contain the amount indicated on the label. We hope this information is helpful! Jessi V.
2005792
They can't of course, especially when their workers are known to be dropping from heatstroke in non-air conditioned warehouses (a summertime problem they may have remedied). As for in-transit, it's best to choose one-day shipping for any vitamin product in order to assure minimum on-the-truck timing. Too, who knows what went on during the shipping of things to your local store?
2144935
Hi Dino B. Thank you for asking! These are supposed to come to you alive. It is possible that a couple could be dead here and there, depending on the weather during shipment and how long they have been on the seller's shelf or in cooling. As to the customer service, that depends on the seller. Here at Dooya Dubia, we want our customers, and their herps, to be completely satisfied. If you aren't satisfied, we haven't done our job properly. Please read our shipping and returns policies before ordering live insects from us, as we do request that our customers provide us with certain information when ordering such as the temps in your area and whether a Hold for Pickup is necessary. We do our best to make sure that your insects arrive alive. If the temps in your area are above 80 degrees, we include an ice pack so that we may try to maintain our Live Arrival Guarantee. When ordering during temps over 90 degrees, we cannot guarantee live arrival even with an ice pack and require that the package be held for pickup at your local post office. It's just too hot for the insects. We do our best to try to work with our customers, though. Likewise, when ordering during cold whether, with temps under 40 degrees, a heat pack is required. If temps are just too hot or too cold we don't ship until the weather gets better. I hope that this answers your question. If you have any more questions, please feel free to ask!
2224236
I know this is probably late for you but might help others. Package says -22 deg F to 446 deg F
1959581
Hello. J. Judkins. Thank you for your inquiry. It is completely safe to ship during extreme temperatures. Please make sure to have the tests in a room temperature environment before testing and afterwards keep in store temperatures stated in the instruction manual. Many of our customers live in in-climate weather conditions and are able to use are tests effectively.Best Regards,Easy@Home Customer Service855.822.6999 M-F 9am-5pm CST
1502968
We understand your concern. While extended exposure to high temperatures could have an effect on supplements, the shipping time is not long enough to have a significant impact on the quality of the products. The products are kept in a temperature-controlled environment at our facility right up until the time they're shipped to customers. In addition, the bottles are hermetically sealed to provide an oxygen barrier that helps prevent oxidation or spoilage. We test our products throughout the shelf life to ensure they meet the label claim. Since the samples are not refrigerated during shipment, our testing tells us that our supplements withstand heat during shipment without damage to potency. Swanson Health Products
237921
This item is not cold shipped. As the item always is kept in climate controlled facilities with us and the shipping carriers. In the amount of time it takes to deliver, it will not affect the product.
2264615
Hello, Thank you for contacting Swanson Health Products! We are happy to help! We do not ship products refrigerated. However, please be assured that when a manufacturer formulates a product, they are aware that the product will not be able to be refrigerated 100% of the time. The manufacturer knows that products may not be shipped refrigerated, therefore there is a very decent amount of time allowed so that a product can be shipped and still exceed its potency. We ship the products to our customers, exactly how we receive them. Please also be assured that this product is stored at our Swanson facility under refrigeration at all times. As long as your product is sealed and not in direct sunlight, its potency and integrity will not be compromised. We hope this information is helpful! If there is anything we can do to further assist you, please let us know. Our quality, value and customer service have made Swanson Health Products a trusted source of nutritional supplements since 1969. To help us build this privileged relationship with you, we welcome your comments and suggestions, as it is our pleasure to serve you at any time. Sincerely, Kimberly B. Swanson Health Products Customer Account Specialist
88217
No. These products are room temperature stable and are not shipped in cold pack.
1018980
Even in summer, the product is only out of refrigeration for a few days during shipping, which is not enough time to cause deterioration below the stated cfus. Over the summer we may add expedited shipping options for those requesting it.
2186571
Unfortunately, Swanson Health Products does not ship any item with a cooled environment. We have found that the delivery time is not long enough to damage the quality or potency of the viable organisms in Probiotics. We hope this is helpful. -Swanson Health Products