Replaced filter cartridge, water not going out down the waterfall as designed. After 1 week, filter is almost black on the entry spot. Help!
941933
I have had a couple of probs w the filter. It usually appears the cartridge is installed well, but it turns out it's not pressed in correctly or well enough. I wish I could diagnose your prob, but without seeing it, it's difficult.
941934
You may need to flush the whole filter- run the black plastic part under hot water. Or... Is the black stuff the charcoal leaking? Or is someone over feeding the fish?
104113
I bought this. The water does not go through the filter. It bubbles around the side/rim of the filter to get to the bottom of the flask. I would like to talk to the manufacturer. You would think the water would have to go through the filter to do what needs to be done. A phone number please?
1631080
Replace the filter. Water isn't filtering because the filter is clogging and needs to be replaced.
321162
Try removing the mineral stones on the bottom. Clean the container and rinse the 5 stage filter. Refill. Should be fine
504015
This happened to me as well on the 2nd day. Initially, I soaked my filter many times and that didn't help. Eventually it finally stopped today after I shook the filter. It was so frustrating. I guessing maybe this has something to do with the fact that there are 3 layers of the filter materials. Perhaps the mineral particles shuffled to the very bottom but they're supposed to be at the top, according to the pic in the brochure. This is just a guess.
1706271
My first assumption is in the filter wiring, or construction. This is assuming you are not using any other cables. If you are, first try changing the cable, and see if it helps. If not, contact Amazon about replacement.
590840
I haven't had that issue - I can usually twist it out with my fingers and place the new filter in in no time. Maybe the filter housing (the thing that the filter sits in) needs to be changed or is defective.
1232464
We had the same problem - evidently we may have waited too long to change the filter and so much pressure built up in the chamber that it ruined the plastic threads in the cap. We had to use some large channel lock pliers to turn the cap out and ruined the threads in the process. We contacted customer support about the problem and they replaced the unit - hope this helps
1857003
Is this the first time you've used the unit? If so, I wonder if you didn't install it correctly...? On the other hand, if you've been using the filter for some time, it probably needs to be cleaned. Remove the filter, let it dry, then scrub with sandpaper, rinse in plain water, then re-install. At least, that's what I do when the filter stops working. Eventually, I need to buy a new filter.
832638
I had the same problem, the bottom of the filter where the drain is , not tight enough, I had a hard time to tight it self the glass part and also the water drain screw, make sure you do not over tight, could break easy, at least that was the trouble with mine, hopefully that is with yours, I will not buy this type of filter again
1904289
Good question . I'm guessing that Culligan has changed the filter element/component for some reason . Mine is the same way and becomes progressively slower after about two weeks of use despite the fact that I replace the filter every thirty days . I presume it's because it is filtering and whatever is being filtered out is responsible for clogging the filter . The filter looks to be the same as previous filters but , as you pointed out , the slow flow has an unacceptable flow rate . I'll be looking for another filtering assembly next month .
1199860
Did you open up the bottom section to check the filter/wick? When I received mine the filter was wrapped in plastic, so needless to say it wasn't wicking the water. It ran all day without doing anything.
1969736
The filter should have the black plastic grid on BOTH front & back sides of the foam, which should prevent the situation you describe. Good luck, and return it if truly defective.
2227237
It is supossed to be out or low on water but mine is also showing F. I think I need to change the filter before it will go away but I am not sure.
2198189
I seem to have a problem with my filter being clogged. It squirts all over when I try to filter water (even trying to run a very small amount of water thru the filter) so I tried to backflush it but water will not flow thru at all. What seems to be the problem? How do I fix this issue if I can't backflush it?
1409986
Did you changed filter cartridges? Make sure your water valve is open all the way!! If is a new install it takes a while to built pressure!! There a lot of air in the lines!! Disconnect tank from plastic hose and drain any water inside also disconnect all three filters and start precidure. Sometimes filter don't lock properly!!
2263251
Maybe you put too much water. You need to fill the upper part until the word H2O and stir this water in the bottom part. Put enough coffee to fill the filter and dont push it