I purchased this last year. After several months of not using it, it will not turn on, nor will my computer recognize it. What should I do?
914718
Western Digital recommends plugging the external hard drive directly into an outlet (don't use any line filters or power strips). Once computer is at the desktop, plug into the outlet - wait several seconds and then plug in the Firewire cable from the HD to the computer - it should power up then. You may need to shut down your computer, and then re-do the above when the computer is at the desktop.
914719
Never had that issue with this item. try unplugging all cables and then try plugging the drive into the wall, with out any cables to the computer. If the problem persists, contact WD. Hopefully you are still under warranty, and they can get you a replacement.
914720
NOT that I'm an expert in this area (I'm not), but I'm surprised your computer doesn't recognize it. Stupid question, but I'll ask it, anyway. Are you using a PC, or an Apple? It was a couple of months before I hooked up mine, but I think that, at the time that I bought it, it clearly stated that it was for an Apple, only. That stood out in my mind, for some reason. I could be wrong, but I don't think so. Anyway, I'd definitely get a hold of WD. They are very helpful and I don't think you would have a problem with them. Let me know how you made out.
2196567
Change battery if that doesnt work contact amazon...i bought mine early this year and it still works..
21054
You may want to contact the seller. I didnt have such issues. You may have already done this, but to double check unplug the power cord just to make sure the battery is working.
2253115
I don't know. I caledl their customer service. They said that since I'd had it for over a year, December 2011, they could not help me and I should take it to a electronic service center. Since it was less than $30, I just bought another one.
1280068
I have used if for approx. 6 hours across the first year and now it no longer turns on. Probably a failure of the pressure switch. Out of warranty so it will be an ordeal to get it fixed for less than the cost of a new one from another manufacturer. I am starting to think that renting makes more sense. You won't use it very often (if you are like most people) and it probably won't work when you need it.
251567
I agree. Send it back. Mine has been perfect. Changed the battery once and it works great.
734668
I wish I knew the answer mine has not worked for the last 5 months, and that is after following instructions. Called tech support and still could not get it to work?
289954
it could be anything, defective item, electrical problems, ect. I suggest you contact Amazon for an exchange. Mine is working perfectly till this day, we bought it about 5 months ago. I haven't ran into any problems..
1582841
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't helpSorry
2155372
I've had this issue since I bought it a year ago. It's a piece of.... If you figure it out let me know cus I was never able to.
2091686
You may want think about re-installing it and make sure all connections are good. If not, return it for a new one.
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
564421
Quick question! I see NO WARRANTY....but what happens if I get it and it doesnt work?
147366
Have you contacted the company? I am trying to figure out what do so with mine -- bought it in dec, it died a month later. Horrible product!
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
1003929
The answer is simple. You bought it in January of 2014. It doesn't work. It's defective. Call their customer service number, have them mail you a return label, return it, and either get a refund or a new one. I just purchased one. I expect it to perform. If it doesn't, I'll return it. I am not shy. Money is money.
4163
Mine stopped working and then randomly started working 30 minutes later. So I'd either wait and see if that works, or return it for a new one.