Anyone know the customer service number for Grandstream? I need help configuring this phone and Ringcentral won't help me. Thanks.
924769
Hi LuxLe, The corporate phone number is (617) 566-9300 did not see any toll free number Best regards Steve
363554
Sorry. but I have no idea. Why don't you contact the carrier? That is probably your best bet.
912343
Same problem..can not figure out how to Accept a call waiting call. Read and re-read manual-no mention. Nothing on web site. I'm really starting to upset callers.Love the phone beyond that little quirk.
1411516
I am using grandstream but my guess is it will work on any sip phone since I found it working with 3cx iPhone softphone
1089235
Having the same problem with our phone. Caller can hear us but we can not hear them. Not happy with the phone.
1938090
We sent it back because Cable One would not hook it up. They wanted to sell us one of their brand new units. So we scrapped the whole idea and dropped our landline. We now use only our individual cell phones. Hope this helps!
1981874
I'd suggest you call Customer Service (if you are able to make calls) 1-800-332-5368 or try http://www.panasonic.com/help It could be something with your base phone and a possibility the others are not registered to it, or perhaps answering machine, if you have one on your base phone? Just a thought on these! I did call Customer Service once, and they were very helpful! Also - if you have other phones of a different maker, that could confuse your phones. Someone I knew had their phones all messed up and it was due to a Uniden phone. Once the Uniden was disconnected, other phones worked. I don't see anything in the manual on the base phone in "troubleshooting" relating to this, so perhaps a call is needed?? I'd suggest you call Customer Service (if you are able to make calls) 1-800-332-5368 or try http://www.panasonic.com/help It could be something with your base phone and a possibility the others are not registered to it, or perhaps answering machine, if you have one on your base phone? Just a thought on these! I did call Customer Service once, and they were very helpful! Also - if you have other phones of a different maker, that could confuse your phones. Someone I knew had their phones all messed up and it was due to a Uniden phone. Once the Uniden was disconnected, other phones... » Read More I'd suggest you call Customer Service (if you are able to make calls) 1-800-332-5368 or try http://www.panasonic.com/help It could be something with your base phone and a possibility the others are not registered to it, or perhaps answering machine, if you have one on your base phone? Just a thought on these! I did call Customer Service once, and they were very helpful! Also - if you have other phones of a different maker, that could confuse your phones. Someone I knew had their phones all messed up and it was due to a Uniden phone. Once the Uniden was disconnected, other phones worked. I don't see anything in the manual on the base phone in "troubleshooting" relating to this, so perhaps a call is needed?? « Show Less
815381
Yes, they used to have customer service on the phone which was great. Solved the problems on the spot. Today I tried to contact them but the only way was sending an E-mail and waiting for them to make contact. Frustrating!!!!
1044298
i bought this phone last week through amazon. i would like to purchase a family plan for two(me and my mom), but couldn't figure out how to get two cingular phones for one family plan through amazon. anyone got any idea?i received the phone couple days ago with an area code different from the one i'm at. i live in Northern Virginia(703 area code) but received a Maryland area code(240). can i ask cingular to reassign me a virginia area code corresponding to the area i live in?
965703
I have given up on this product. I have similar problems with the service dropping out. Trying to get a response from Nettalk is impossible. They are no help. I wish you better luck than I have had.
140416
This model is working fine for internet, but my phone service does not work. Comcast and I both did a reset - I was told that I need a technician to install? Chat personnel said that I was not sychronized. Has anyone found out how make telephone service work?
1784296
I bought this Nettalk back in May and ported my old # and still cannot get the thing to work. I cannot get them to respond to my trouble tickets. They have very poor customer service. I believe I got a bad piece of equipment. My sister brought her's over and it worked just fine. Wish I could return mine and get my money back. I would not recommend ever buying one of these!
1502195
Anne, I bought my unit directly from PhonePower. I got The grandstream Voip adapter and I got the 2 year deal for 199.95(pre-paid). It comes out to about $8.33/ month. I do have taxes and fees that I am responsible for in the second year, which was around $55. So for 2 years of great phone service I paid about $255. (about $10/month). If you want to pay month to month to try it out it is $19.95/month. If after a few months you decide you do not like it you just send back their equipment.(..SAVE THE ORIGINAL BOX!!!). I have had them ,going on my 6th year and I love the price I am paying for what I get. Anne, I bought my unit directly from PhonePower. I got The grandstream Voip adapter and I got the 2 year deal for 199.95(pre-paid). It comes out to about $8.33/ month. I do have taxes and fees that I am responsible for in the second year, which was around $55. So for 2 years of great phone service I paid about $255. (about $10/month). If you want to pay month to month to try it out it is $19.95/month. If after a few months you decide you do not like it you just send back their equipment.(..SAVE THE ORIGINAL BOX!!!). I have had them ,going on my 6th year and I love the price I am... » Read More Anne, I bought my unit directly from PhonePower. I got The grandstream Voip adapter and I got the 2 year deal for 199.95(pre-paid). It comes out to about $8.33/ month. I do have taxes and fees that I am responsible for in the second year, which was around $55. So for 2 years of great phone service I paid about $255. (about $10/month). If you want to pay month to month to try it out it is $19.95/month. If after a few months you decide you do not like it you just send back their equipment.(..SAVE THE ORIGINAL BOX!!!). I have had them ,going on my 6th year and I love the price I am paying for what I get. « Show Less
527041
Ooma is very evasive when pressed for specifics on technical stuff. I tried to pin them down on a timeline for iPhone support for this same issue; they wouldn't disclose anything other than "some time in the future." Overall, I'm underwhelmed with their service, especially after I had a problem-free experience with Vonage a few years ago. Went with Ooma because overall it was cheaper. I am going back to Vonage for call quality and professional, polite, accurate customer and technical support.
455129
S Guzman, Thanks for the post. I don't understand why Verizon keeps tryingto make it so hard to play your own songs. They disable funtions andmake the phones worse. I wish we could just buy the phones seperately and then sign up for service. Thanks again for the post.FC
92116
I had the same problem. You need to reach a person who has a clue at Comcast. After spending about 8 hours on the phone over two days (on the weekend), I never got a dial tone. However, I did finally reach a support person here in the US versus overseas. He put in a service order, escalated it, and my phone was working fine by Monday morning. It's worked great ever since.
675020
Dc urbanite said he was able to use this phone on consumer cellular service, I have not been able to get internet working on the service even with consumer cellular help when not on my wifi network. The phone works, but not mobile internet. If anyone has been able to get the the Internet working I would love to know how!