can not get the top blasé to turn
921839
Sorry, did you purchase this from us? If so, please give me your order # so we can see what we can do. Thanks!!
921840
Sounds like the gear to the top rotor blade is loose or is not making contact. You have to take it apart to fix.
921841
Battery must be charged before first use. Batteries must be in remote unit because the remote unit is what tells the blades to spin.
961649
I was able to tighten mine up so that it does not turn at all. Make sure any old gasket or caulking materials are cleaned from both upper and lower surfaces. Use proper tools to avoid damage to the unit. If you feel that you will break the tightening nut or damage the threads, try a little "Loctite" between the upper portion of the nut and sink. You can get a replacement nut if things go wrong!!
1105108
Handle should turn easy. Mine did from the beginning. Something could be wrong.
1086557
Mine was a little tricky too but I just unscrewed the whole top and when I put it back I tried twisting the pump around again and it popped up and started working! I really didn't do anything special though.
120306
Be sure the holes line up at the top. I had the same problem at first, when I put it together, it wouldn't raise. The inside spun but wouldn't raise, if that's correct, there might be an issue inside the tubing (is my guess). I would contact them direct if it isn't the lining up of the holes.
1567166
Start from the top and work around carefully. Hope this helps. Also don't take it off too often other wise it might break.
986840
Turn knob on the left as you are facing the top. it will fall open at that point.
2085408
Make sure that the electrical cord sits in the recess and not on the lid. The wheel should turn if the top and bottom flange are seated.
131799
Dorothy, I had the same problem. Hold the bottom (bigger part) with your left hand and twist the part just above it with your right hand. Failing this, go to YouTube and see how is done there. This is how I managed to open mine. I hope this helps.
1816909
Hi Helena, I guess theres no trick...too much of muscle power..I had this problem, i somehow forced it into the base and it is stuck forever now i guessthe two side bars went inside the middle one is out...but its locked
1932682
Same here, but I think it has to do with the 'flapper" at the top. I think it gets somehow silted up and than it won't switch over. I will have to take mine apart and make sure that the shaft on which it pivots moves freely. Not the "worlds" best product......
946459
turn the clamp lever clockwise 1 turn and try it. if that isn't enough try another turn.
1405346
Try holding in the clutch while moving the bike. If that doesn't work, you need to adjust your clutch cable until the wheel turns freely and when you let the clutch out it should turn over the motor.
312692
Make sure the attachment is pushed all the way in, then turn the locking ring at the top of the handle. It can be difficult to turn!
1154305
I had the same issue. I ended up buying a parts KP1010 and replaced the top. I was lucky that the parts KP1010 had good parts. I had to do this twice.
1102699
I would suggest you take a picture of the top assy and compare it to pictures on the web or send it to nordic trac ,, My guess is your missing some parts ,, good luck
1568578
Thank you Al, I had the same problem. Use both hands and twist in opposite directions - and keep twisting until it coils right up.