Has anyone found a solution to the "won't print in black ink" problem? We tried replacing cartridges (twice!), cleaning &amp; nozzle check, etc. HP tech support charges as it's over 1 yr old. The solution to this question on their support threads is "get...
939428
a good answer is to just do away with HP. Their support will charge you even if it's within a year (happened on a laptop we had). Keep asking around though, im sure someone will be able to give you the answer you're looking for
1335427
Same thing happened to us, and we had to replace the printer. We changed the ink out for first party manufactured cartridges, and it still didn't work. We were lucky they covered it under warranty, but it still doesn't make sense as to why it happened. Good luck.
300439
I have printed in only black and white. Just now, I removed the 3 color cartridges, and it would not print. May be missing something, but I think all the cartridge slots must be filled.
636202
I have never had a problem with printer's ink except once when I was sent an empty cartridge HP.they sent me another immediately .....make sure your cartridge is full.
972231
Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the... » Read More Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. « Show Less
1301771
You don't . This printer is notorious for NOT working when printing black. I was sent new printing heads& new cartridges, neither of which solved the problem
741973
Ruth, I have seen this problem in the past with other printers, so it would not have been an issue for me this time HAD it happened. I am pleased to say that NO ink error messages have occurred after purchasing and installing this! I hope you are as fortunate should you purchase it.
256822
With regards to the ink jet cartridges, it seems that the smaller black cartridge and the larger black cartridge have to have ink to run the printer. Right now, the larger one is out of ink, but why does it not continue to print from the smaller black cartridge? Is there a setting for this or did I do something wrong during my initial installation of these cartridges?
1692862
My HP 6500a is less than 3 months old and it just reads "ink error" I tried all the steps on their website, called their "support team" which told me do the same steps as the website. Then he tells me that I need to get it serviced- did I mention it's only 3 months old?? HP SUCKS!! I will NEVER purchase another HP product.
1087173
No, it won't print if is out of color ink. It already happen to me. Even though I was trying to pring a black copy.
1028171
I had the same problem for months until on last week until I traced the cause to Hewlett Packard's printer driver included in a bundle of programs that came with the printer. I downloaded a specific driver for the printer, deleted all the other rubbish. HP customer service treats people like idiots. I bought another printer.
930640
Had the same issue with the Black Ink cartridge but the Color worked fine. Contacted vendor through Amazon and they sent me another Black Cartridge at no charge. The new one did not work either. Contacted the vendor once again and got a full refund for the Black Cartridge which was more than enough to order it from another supplier that had one which worked. Up side was I did not have to return anything. You might want to try another black cartridge from somewhere else? Dunno your printer. My printer was able to tell me which cartridge was not working. Good luck!
1775863
As a former technology manager, I would have a lot more questions for you. Has the printer worked before? If so, does it not print in any application. There's also the classic - turn EVERYTHING off (PC & printer). If still no good, what about making a copy - pull the USB cable and make a copy - if it doesn't copy - it's either the printer or possibly the ink cartridge is not snapped in properly.
1730771
Customer support is great. I called at least 4 times, and every time the problem was solved.,It will print until the cartridge is empty.,It will give a message on computer that the ink low, but will continue to print. Then boom!!, in the middle of the page it stops. You will have to replace the cartridge an reprint the page.,
569789
I already have had this printer for appro 10 yrs. Has been very good & reliable until now. Was having the same problem. Found new driver. Added cartridge. Added paper (of course). No paper stuck in the feed area. Finally talked to a tech that I trusted - & he told me that this printer was past it's lifespan. So I have bought a new one - sometimes you just have no choice. You could take it in somewhere - or have someone out, but it would probably cost more than the printer. Sorry.
636199
This seems to be an on going problem with this printer. There is a solution, if you don't mind getting your hands a little dirty. Just be careful removing the electrode connectors to the print head, I jacked mine up and made the printer unusable. http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/My-Officejet-4620-will-not-print-the-black-ink/td-p/2235905
432976
I had s similar problem with printer not working. I ended up purchasing a new printer through Amazon. Sorry I can't help you further.