I purchased this a few days ago and just delivered to my home in Hong Kong. However, my iPad air cannot detect the console by blue tooth.
906779
It took us several tries before it was detected... I think we ended up doing a reset to get it to finally work
906780
We used it with Ipad and Ipad mini I don't know about ipad air. Read the instructions for tips , we initially had an issue connecting to the blue tooth but it ended up working. I don't remember how we did it though. Good Luck
906781
Sorry I have not opened mine yet as it is a Christmas present. Hope I don't have the same problem or my daughter will be disappointed.
906782
Make sure your mirror is all the way in the base no matter what device you're using. We've already had ours connected to the Mini with Retina Display and the iPad Air. Update: We were able to connect to Bluetooth on any device, but the face recognition would not work on the Air or the Mini with Retina Display. We used my wife's iPad 2 for her work and all works well. I hope there's an app update soon to address these issues.
906783
I was going to purchase an ipad air for my daughter (i had already purchased the barbie digital makeover mirror) and called mattel to make sure it would work, mattel told me it WOULD NOT work with the ipad air. I went ahead and purchased the ipad 4 because the game looked so fun!! christmas present so i have not tried it out yet!! hope this helps!
906784
It should just pop up in your Bluetooth devices that's what it does on the iPad 4
559722
Go to settings on your iPad and turn your blue tooth on...there is an on switch on the keypad...I don't remember where...I don't ave my keypad with me...
1847650
Jim, make sure the keypad is charged. Snap the iPad in place and pull the keypad into position just before the keys. On the right side you can see the charger hole. The is a tiny pushbutton. Press it! It should blink blue. One it connects it will go to solid green and will eventually go out. I did have to activate BlueTooth on my iPad! Hope this works for you!
1835500
I'm sorry but this has nothing to do with the case. Check the Bluetooth hardware in your car, or contact apple for help.
207207
Try turning the ipad all the way around...it only works when its is in there a certain way.
595281
I bought my i-Pad new....I would google the answer and put in specific's. Good Luck!
550757
Hi. I had the same problem. This device needs a Nolan RX in order to work properly. Anyway, I contacted with nolan customer service. They have a new version which is compatible with iPad/PC. So try to contact them to solve your issue.
138780
Three things to try. First make sure your IPAD is up to date with the latest operating system. I had a friend who had issues with the cable until they updated to IOS level 6. something then everything was OK. I know Apple just came out with IOS 7 so that might be good to get to that level. Second thing to try is if you are using HBO GO or Netflix and you get sound only back out of the App on the IPAD then go back into it. Third thing to try is back out of the App on the Ipad disconnect the cable from the Ipad and then put it back on again and go back into the App. I also had some issues with sound only but backing out of the App plus reseating the cable did the trick. Three things to try. First make sure your IPAD is up to date with the latest operating system. I had a friend who had issues with the cable until they updated to IOS level 6. something then everything was OK. I know Apple just came out with IOS 7 so that might be good to get to that level. Second thing to try is if you are using HBO GO or Netflix and you get sound only back out of the App on the IPAD then go back into it. Third thing to try is back out of the App on the Ipad disconnect the cable from the Ipad and then put it back on again and go back into the App. I also had some issues... » Read More Three things to try. First make sure your IPAD is up to date with the latest operating system. I had a friend who had issues with the cable until they updated to IOS level 6. something then everything was OK. I know Apple just came out with IOS 7 so that might be good to get to that level. Second thing to try is if you are using HBO GO or Netflix and you get sound only back out of the App on the IPAD then go back into it. Third thing to try is back out of the App on the Ipad disconnect the cable from the Ipad and then put it back on again and go back into the App. I also had some issues with sound only but backing out of the App plus reseating the cable did the trick. « Show Less
938432
Dear Abuzer, I am not passionate of computer science and get bored to death very soon with those useless manual (on paper or on line the are equally hopeless). So after a few attempts, I gave up and connected the consolette to the audio output jack of a spare apple base station. As a result it is now connected to the home wi-fi but not on its "own device". If I have time to waste in the future will give it another try
1494814
Please, check the bt connection no the gt turn on. Pulse the power button 5 seconds to active discover mode on keyboard. Check on gt the search of new devices and join it
143548
Check the connect and play with it a little my does the same. l would complain to Amazon you might get somewhere l didn't. Good luck
1188164
Did you turn your blue tooth on the iPad? When you do, leave it up and then turn the keyboard on at the top right hand corner. You should see a blue light come on for a second on the top right. After that press the button at the top of the keyboard where the wifi emblem is watch to see if the keyboard name shows on the IPad. Then choose the keyboard name it should take a second but it should show up connected. If it doesn't try pushing that button at the top of the keyboard again. I has to figure out to turn the keyboard on when it didn't work for me:) unless there's something wrong it should work.
1827815
I just bought this and tried to charge my iPhone 6. A message immediately came up on my MacAir that my phone was not charging.
1753286
I received my order yesterday and Apple mentioned that they won't provide support for "As-Is" product even though I ordered a new one. They refused to replace the defective cable. So it all depends on the serial # of the ipad mini for "As-Is" purchase from re-seller.
1995668
Try going into the settings on your iPad, to bluetooth. Let the iPad detect the keyboard, then select it. That should do it.
1805767
make sure the Bluetooth option is turned on on your iPad. also did you charge the keyboard at all?
1928120
I'll let you know. I just ordered one and it'll be arriving on Tuesday. I have an iPad 3 for which I'm hoping it works.