we just received this as a gift; it came gooey with a pine smelling sappiness all over the inside of the wrapped package with grates. anyone else?
907908
Yeah. Same here. It wasn't too bad. Wiped right off. Good luck putting it together. I never did get mine together. It was hard and I gave up.
907909
That gooeyness, I believe that is so the grill doesn t rust I like the unit
907910
Spray the grates with vegetable oil and fire up the grill.The grates will be fine.This is the best grill I've ever owned.Tonight,I grilled corn,onions,baby back ribs and hamburgers.I love it.
907911
I ordered my char-griller a few years ago and it came missing some screws. Amazon immediately express shipped a replacement before even receiving my first one back. They unit is the best grill I have ever found in over 30 years of owning various grills from Habachi, Mecco, Webber and others. It grill hotter than regular NON-Cast Iron grills so it took a little practice adjusting the time of cooking for steaks, burgers, etc. It cooks a little faster so if you like your steak Med-Rare pay attention and after a few times you will fall in love with it. It is INDESTRUCTIBLE. Amazon customer service is also phenomenal. One of the best Internet companies in the world! Go Amazon Go! I ordered my char-griller a few years ago and it came missing some screws. Amazon immediately express shipped a replacement before even receiving my first one back. They unit is the best grill I have ever found in over 30 years of owning various grills from Habachi, Mecco, Webber and others. It grill hotter than regular NON-Cast Iron grills so it took a little practice adjusting the time of cooking for steaks, burgers, etc. It cooks a little faster so if you like your steak Med-Rare pay attention and after a few times you will fall in love with it. It is INDESTRUCTIBLE. Amazon customer... » Read More I ordered my char-griller a few years ago and it came missing some screws. Amazon immediately express shipped a replacement before even receiving my first one back. They unit is the best grill I have ever found in over 30 years of owning various grills from Habachi, Mecco, Webber and others. It grill hotter than regular NON-Cast Iron grills so it took a little practice adjusting the time of cooking for steaks, burgers, etc. It cooks a little faster so if you like your steak Med-Rare pay attention and after a few times you will fall in love with it. It is INDESTRUCTIBLE. Amazon customer service is also phenomenal. One of the best Internet companies in the world! Go Amazon Go! « Show Less
907912
Spray the grates with vegetable oil and fire up the grill.The grates will be fine.This is the best grill I've ever owned. Tonight,I grilled corn,onions,baby back ribs and hamburgers.I love it.
591012
I agree with previous answer that it has a 'beady' feel but I tend to think it is more along the lines of dried grain pellets or something of that type. The odor I found objectionable enough when heated to return the product had a musty/grain smell. The product statement is "Contains 100% Natural Organic Materials" which adds weight to this theory. Good luck :).
559928
Mine was pretty smelly too...and then it completely fell apart after a week so I tried to get a refund. Amazon only gave me 20% since I couldn't return the item (as you know, it's big and heavy and once it's assembled it's kind of tough to put it back in the box). So...if yours still isn't assembled I'd advise returning it before you're stuck with a bad product.
710939
Hard to describe, maybe a bit musty/grain like? When it was new it was quite strong, I put a few drops of mint essential oils to make it more refreshing. After a few months the odor is very faint and doesn't bother me.
1250856
Just received mine, and it was covered in pale gray/white mold. Disappointing.
1508682
Personally, I would exchange it. When I first opened the package, mine had zero smell to it. Absolutely none. Which is exactly what we're paying so much extra money for, right?! I would assume there's something wrong with yours. I absolutely love mine.
269887
I would send it back and ask for a new one. It has a strong coconut smell, it should NOT smell like cheese!
1121817
I don't know why some sponges are damp inside the package. It has never been a problem, i.e., no musty smell. So I would not worry about it.
1105266
We did not have an issue. The smell was reminiscent of a "new product smell" that dissipated once it was no longer new. I would imagine that it might be remedied with a cleaning?
1893797
Hmm it shouldn't smell like rubber. I would bring it back to the store and exchange it for a new one.
1083737
I popped one open to see and it seemed rancid, extremely fishy smelling. I have high quality cod liver oil that doesn't taste or smell bad at all.
1339783
I'm usually very sensitive to any smells, but I didn't notice a smell when I opened the box. Or, if I did, it must not have been very strong and I didn't think much about it. If I were you, I would wash an item and see if it still smells. If it does, I would return it. I think some of them smell and some don't. You're not the first person to mention it. Maybe it depend on how long the pieces get to "air out" before they're packaged...
1006991
I just got my pack in. I also noticed a mild oily film inside of the packaging. However the blocks were dry. The instructions refer to applying a cedar spray to the blocks every 6 months. Not sure why.
1419318
I bought them the last two Christmas seasons. What was wrong with packaging and when did you last buy them? I never noticed anything differnt about the package. The tartlets are delicate, the box is as well
309322
Thats not good! We bought it and have used it a lot - and no problems. If you got it from Amazon, have you contacted them first to see it you go through them or Weber? Have you cleaned it off with a brush? Maybe its clogged.
906948
hmmm...I might think about returning it. There was no oil or smell of oil on ours. Makes me think something got spilled on it in the factory or something. Good luck.
341574
Had no smell on mine. How could it smell so bad through a plastic bag, and cardboard box as to offend a ups driver? If it is that bad send it back!