Has anyone had issues getting odors out? I had cat treats in one for about a month and I cannot remove the smell from the gasket or lid!
942269
Not sure as mine are new but the manufacturer does have a satisfaction guarantee so with this product or any other OXO product if for any reason you are not satisfied, return it for repair, replacement or refund.
2185357
I am using it for my rabbit now. I just bought a corner regular litter box and put the pellets right in there. She took to it immediately. Its been a week now and I dont smell a thing. I leave the solids in there because they are dry and have no odor anyway. I will just dump it when it starts smelling.
818638
I just ordered a case - same exact kind as before (which my cats loved). My older cat won't touch this new batch. - My kitten ate some of it and has had the 'runs' for two days. Does anyone know - will Amazon take the unopened cans back?
1672383
I just add more pellets as they get low. And then clean the whole box once a month. Wash it out and dry it & then use all new pellets and start over. I don't notice any odor from the pellets themselves & I think that's because of what they are made of. But honestly haven't held any up to my nose. The odor I notice is when I need to change the pad and I do that every couple of days.
1162067
Never used the Litter Genie; didn't like the look of it in the store. This Litter Champ is terrific; I have two healthy grown cats and it serves them well. If you are suffering odor then it can't be blamed on your Litter Champ. I suggest that you look at the litter you are using and also get a bag of baking soda to sprinkle in the litter and in the Litter Champ. If the odor persists you should perhaps change your kitty's food or even take her to a Veterinarian, preferably with a stool sample. Cat feces do not normally smell after a day or so when they dry out.
1234452
Mine doesnt have any smell at all i would try cleaning it with dreft stain remover. As weird as it sounds it is a really good cleaner for stenches (cant say ive ever tried it on that smell) or exchange it. I bet it warmed up somewhere that caused the plastic to smell that way.
37091
Yes, when opening there was a chemical odor. I let it sit out for a few days (7 days) and it was gone. Never smelled again.
544980
Don' leave these pellets in the litter box. Use the pooper scooper to remove the affected pellets. If many of pellets are removed replace them with a few from an open beg of pellets reserved for this purpose. If the litter box has a bad smell the cat may stop using it. KLK
559933
I ended up returning my order for a different reason but remember reading that one customer did have a problem with a strong odor. There wasn't any problem with an odor with the one we received, or apparently for others since they aren't mentioning it. Maybe return yours and try again with another? That's the great thing (one of them) about Amazon!
919222
I use an empty plastic cat litter container with a flip lid. They seal well and there is little odor. When finished, I put the container with the used litter into the garbage can for trash collection.
922514
Try scooping some poop out of the other box, place it in the new one and unplug the box until he/she uses it. Then plug it in once a day and hit the button to cycle but dont leave it going. Unplug it once it has cycled. I have the same issues with my cats but we are on week 3 or 4 and they are almost never using the old cat box anymore. Slow transition. They need to trust it.
718018
Good luck on that one! Apparently they don't answer much anymore like they did in the beginning. The phone number I had was 1.800.735.3927....or 1.888.SELF-WASH. They once gave me instructions to reset: Press 2 buttons for 9 seconds is supposed to clear the program. Then press #1, then #2 then #3 and #4.....1 and 4 comes on and it will drain. I have 2 Cat genies that I would like to give away with 2 walls and one dome...don't use anymore because I got tired of it not functioning properly especially when we went on vacation. Never failed to quit or have problems just as we were leaving out the door on vacation or just after we left. Don't depend on it while you are gone. Also, it's a mess to clean, especially if your cat has longer hair.....always gets hair caught in spinner. I found that getting a HUGE long faux-wicker locker and put a hole cut in the side.....works much better. No smell, easy to scoop (lift the lid!) and a larger area for kitty to use.....they love it much better.
1699905
We've been using ours for over a month, and today was the first time. There were 3-4 small pieces of feces that fell through the scoop. I fished them out with the old litter scoop, and problem solved. We've run it roughly 4 times a day for 35 days...140 times with no smell. Once in a blue moon it'll happen, I can live with that. -I just turned on the exhaust fan and closed the door.
1122185
I'm not sure how helpful this is, but we also bought one 6 months ago, I can't remember if it had an odor but if it did it doesn't now. I'd wipe it down if you haven't and leave it in an open space to air out and see how it does.
14435
I bought mine years ago but do not recall any offensive odor, my cat was interested in it before I even put it together. Perhaps contacting the manufacturer and asking if they might know what the cause of the odor is would help.
1086777
I just rinse it out weekly with a soap and water, works fine for me. I haven't had an issue with odor
816728
Try putting some olive oil around the gasket THEN put it on and put the lid on. that ought to solve the problem.