I replaced refill and now the springs inside moved and none of the other extras fit back in the holes! I have owned it for years! Can anybody help?
914818
It doesn't say in your email which product you're referring to, if I know, I might be able to help you. Sorry. Please let me know, sounds like a pen, but I'm not sure. Thanks.
914819
Dear Lori P.,I contacted Amazon and they said to send your inquiry to the following - U.S. and Canada: 1-866-216-1072- International: 1-206-266-2992We're available 24 hours a day, 7 days a week.You can also click the "Contact Us" button on any Help page (www.amazon.com/help), enter your phone number through the Phone tab, and we'll call you. Contacting us through the website ensures that we have your account information ready when we call.Best regards,Fredelene JP.S. Above is the person who sent this; if I can find out what it is, I can still try to help, but you might want to use the above-mentioned first. Thanks. Dear Lori P.,I contacted Amazon and they said to send your inquiry to the following - U.S. and Canada: 1-866-216-1072- International: 1-206-266-2992We're available 24 hours a day, 7 days a week.You can also click the "Contact Us" button on any Help page (www.amazon.com/help), enter your phone number through the Phone tab, and we'll call you. Contacting us through the website ensures that we have your account information ready when we call.Best regards,Fredelene JP.S. Above is the person who sent this; if I can find... » Read More Dear Lori P.,I contacted Amazon and they said to send your inquiry to the following - U.S. and Canada: 1-866-216-1072- International: 1-206-266-2992We're available 24 hours a day, 7 days a week.You can also click the "Contact Us" button on any Help page (www.amazon.com/help), enter your phone number through the Phone tab, and we'll call you. Contacting us through the website ensures that we have your account information ready when we call.Best regards,Fredelene JP.S. Above is the person who sent this; if I can find out what it is, I can still try to help, but you might want to use the above-mentioned first. Thanks. « Show Less
914820
I've had trouble with this pen too. I own a couple of them, rollerball and ballpoint. The best way I've found to refill it is to put the spring, over the point, before you insert it into the top of the pen. That is, hold the refill straight up; then put the spring on, then, put the top of the pen over it, hold it together, when turning it over screw the bottom on, then, it should be lined up. Hope that works. Thanks for your reply. Have a nice day.
1617825
I also had this issue. I have a TON of Pilot G-2 pens (the pens that the refill with the stylus fits) and I simply took one of their springs out and put it in my pen. Works like a charm. No more play or travel in the ink cartridge....
271238
You may have inadvertently lost the very tiny white plastic bead that sits loose inside the pump assembly at the bottom of the spring piece. Same thing happened to both my units. So I used a round pinhead from a decorative hatpin. Just pulled it loose from the pin and dropped it into the bottom of pump shaft and all worked again. The bead prevents the pump from pushing air back into the soap reservoir instead of out the dispensing tip.
354207
I have had this same thing happen to me after only ONE WEEK! Same answer.....tighten spring, re-install. This issue gives you an impression that these units are not made well!
1212816
I found a refill that works, although it has to be modified just a bit. The Penatia by Parker. It fits with the cap on and writes great. BUT you have to put a bit of wadded up paper (or whatever filler you want) in the tube. If you just put it in with the spring in there it will work, but have a springiness to it when you write. Others may find that okay, but I changed it. Works great now and was a 30 second fix. Well worth it for this great pen (especially after trying many others)!
1056043
I think you may have put it together wrong. The spring does not go in the tube, it is on the outside. I ran into this same problem then realized that I had things a little backward. The instructions leave something to be desired, but if you study the picture on the box, it will be clear.
1935326
I would suggest writing to the manufacturer. Depending on when you bought it they may replace it. One common problem is that people don't tighten the set-screw enough when they install the CO2 cartridge.
448566
take the box spring off and change the spacer. then put box spring back on. I would suggest trying the middle spacer first, then if not right only have to change once.
161561
The answers are right, but I haven't been able to find a fitting refill. Even so the refills are expensive. I'm thinking of buying a flat scratcher and trimming it to fit--if I can get one for a reasonable price. Maybe the ones at Trader Joe's are reasonably priced.
752096
Same thing happened to me. They had this plastic holder stapled on the back part of the drawer and it was loose when I got it. So hopefully you didn't throw it away. I had to screw it on myself. I sent a complaint, but never got a reply.
1033384
I have the same issue. I bought one at one of the "Office" supply stores. The diameter of the tip is slightly larger and would not allow the tip of the refill to fit the pen. There is a black covering near the tip that appears to be larger than the 08A refill. If anyone finds a refill to fit, please let me know the refill model. Thanks
867613
Well, and to be clear this will void any warranty (suspecting that it has expired anyway), I had the same, opened it up and as mentioned in other places, replaced the springs with rubber bands, it now works better than ever. And, it feels much more natural, much more actual plane like. Here is a link: https://www.youtube.com/watch?v=IXNaKxtUNMg
665342
The old clip may have been slightly bent making it more difficult to lock in. You can buy new ones or straighten out the old one. The valve is 180 wrong just turn it around. there are several videos on U tube on how to do this.
878197
I have that same problem!!! I had descaled it, and 'cleaned' the machine parts with a paperclip (per instructions by rep on phone) and I still got short-cupped. I talked to the company a few days ago and complained, so they thought it could be a 'faulty k-cup holder' and they sent me a replacement. Well I put it in, and now my machine does NOT work at all! I called the company and they think the machine could be defective and are sending me out a new one. I hope THIS new one works!!!!
2131480
I just remember when I went to put my chair together it was like the springs were backwards. It took my husband using extreme force to get them to work. I would have to look at my chair to see how many springs total and were they are located, unfortunately it's at work. I will check tomorrow.
429359
Its possible you may have stripped the threads , you could take it apart and check , I have about 50 rounds through mine without that issue.
1388436
This was my issue. The spring is very right. You have to make sure you assembled it correctly with the dial in front. Then you should be able to just lean back, but mine won't. As I said the spring is too tight. I do not know how to contact the company and I can't remove the base to send it back. So i'm stuck.