I have this product, this morning when I went to search is says no data, what do I do. Also the light no longer works??
917491
Try to reenter your password. If that doesn't work than you need tech support.
917492
I purchased 3 for gifts, and regrettably had to return two. I suggest you return it to the company you purchased it from. I was extremely disappointed in this product.
917493
Mine has worked as soon as the batteries were installed: Ensure the batteries are fresh/good, Do they have good contact with the batteries tabs; If they don't, return it for a replacement.
917494
Sounds like low batteries try installing new batteries. My have to reset if batts are OK, press in reset button with ball point pen
917495
I think you have a defective model. I had to send my first one back because it would NOT scroll to the item after I clicked on the first letter. I have a feeling a whole bad batch of these got past QC, which is a shame. My advice would be to send it back, or get in touch with Tech Support if they have one, or the manufacturer. Good luck!
1855072
It's probably not dead. Reset unit and it will come to life. Mine did this frequently. Give it a try.
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.
938986
Same thing happened to mine. Waste of money, lamp was useless, threw it away
2036836
I was told to reload the software update & believe I lost power before the update completed... now I have a fancy "dust collector" as I cant even get it to power up(although I can here it going through some type of start-up process) but the display doesn't show anything now ...not even "Hello" on the front LCD!!??
407082
I am also seeing this issue. The thing is, mine used to work correctly. Does anyone know of how to do a hard reset or something of the kind.
1528016
The light started flashing in mine as well -- still worked though and I couldn't find where I put my manual. We completely emptied it out because we were going out of town for a week. When we returned it was working normally! Try emptying it and refilling, I read somewhere that the 'float' may not be working right, and thinks the machine is empty.
1657629
I would love to buy anyone's that has stopped working somehow. I've bought 2 and my lights keep going out. I'm looking to cannibalize another to get my lights working again. I NEED my lights to work. It seems so simple inside, seems like a repair person could fix it easy enough. I could fix mine but I don't feel like learning to solder.
1186208
It sounds like either a bad connection, or there's a problem with the rheostat. I would unplug the unit, remove the bulb and try to reseat it. If that doesn't work, try a different bulb. If that doesn't work, try leaving the light on at half strength and see what happens.
1569045
For some reason the connections shake loose in shipping inside the light. You could try making sure they're all connected properly. UNPLUG the light, remove the 4 screws and just wiggle all the connectors to make sure they're tight. Replace the cover and try it again. I did this on the 2nd one (same problem) and it fixed it! Good Luck!!!
1211736
Mine worked fine. If you don't see a light inside the unit when you plug it in, either the unit is defective or it not connected properly.
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
1724812
maybe, your software/firmware might need refresh and or update, if still not working after that then yup it's probably dead...(might try new fresh batteries too....)
816843
After connecting to computer, nothing happened. Turning the knob only increase or decrease illumination of led.I received this item without installation CD.Is there anyone who will dircet me the link for drivers of this item. To add more difficulties, there is no brand or company name.
1815708
I had the same experience. It operated great for a couple of weeks. Then one day I noticed it was on in total day light. It eventually went out and operated fine that night. A couple of days later it just stopped operating completely. I just returned it for a refund. It's a great light, just what I wanted, and worked fine then just quit. Go figure????
1652263
Check the cable connection to the box. Mine is exceptionally loose and occasionally looses contact completely. Sometimes it's just my "CELL" light that doesn't light up.
1098537
I had the same thing happen. From the internet surfing I did, I assumed the unit was dead. Sorry.