is anybody else getting burn/scorch marks on the burn plate/egg shells? the eggs are coming out fine, but it's becoming a hassle to clean
910184
Try using distilled water. We had that problem until we started using distilled water to steam the eggs.
910185
Yes, I'm getting burn marks on the plate and eggs. I would also suggest making the pin holder round so it's easier to poke eggs.
910186
The plate did get scorched and doesn't clean. I noticed it happened to one my aunt had as well. As long as my eggs are good, I'm okay with it.
910187
No I am not having any problems it could be because you have hard water try bottle water or distilled water that should work
910188
My egg cooker boiled over during the first time I used it and scorched the plate.
910189
Yes, I think it happens when some of the inside of the egg seeps/bubbles out of the top of the egg. You're right, it is a hassle to clean. Sorry, I don't have any suggestions.
1798085
I have not had that problem. I use my cooker several times a week to poach eggs. Eggs are cooked to perfection each and every time.
865135
I've had a similar experience. I suspect it has to do with minerals in the water. Assuming it comes from your tap water, it should be safe. If you really think this a problem then you could try using distilled water. I'm not a chemist, but the heating surface appears to be Teflon or something similar. So I typically remove the discoloration with mild soap and water, the sooner after it's cooled enough the better, or with some vinegar. As for safe, I use my regularly and have had no problems.
1691632
Did you use a cooking spray on it before you used it. That's not good. It can cause stains that are very difficult to remove and clean. A scouring pad should do the job with some soap. Barkeep's Friend should certainly help. If all fails use an SOS pad.
503903
I am sorry to hear that you are having that problem. I cook chicken on mine all the time and I have never had that problem. I really don't know why that is happening to you. Try contacting Ronco directly. They have been very helpful with my questions.
1411440
After the first heating, I noticed the plate getting really hot in two places first. then I noticed the cupping in those spots. When you clean it up is when you will notice it the most.
515534
I wouldn't count on it shutting off the heating unit, but I am going to check it and see. I did my 1st batch of eggs today which came out beautifully. Next time is the experiment.
1099252
I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they promptly call me and I have resolved every one of the few problems I have had. I hope I was helpful.
1554394
I went ahead and bought the digital version and love it so far! I use it around 5 days a week. Haven't had a problem (knock on wood). Its amazing what I have cooked in there. I use some parchement paper to line the bottom sometimes to make it easier to clean. The eggs hard-cooked beautifully. I am surprised. I'm sorry to hear you've had problems. Have you called Oster for any help/suggestions?Thanks for your feedback.Oster 5712 Electronic 2-Tier 6-Quart Food Steamer
1137224
Wow thank u, good to know/keep in mind, i just purchased mine a couple of weeks ago. Maybe try wiping down the surface? Maybe its been de-sensitized?
844938
We have had the HotSmart Plate for several months and have had no issues with it. I do not put it in the dishwasher but wash it by hand soon after use. It sounds as though you may have received a defective plate if you are treating it in this manner. I would ask for a replacement for sure.
894533
The teflon coating on my unit's burner has also mostly disappeared. I know it's strictly a cosmetic issue, but it's still aggravating and ugly to look at nonetheless.
1647352
I used a little rubbing alcohol and a cotton swab to clean the heating element in mine about a year ago. It worked for about a year stopped working then has worked fine since I cleaned it. I think using distilled water keeps it from getting gunky around the heating element from minerals, etc in the water.
805542
First of all, how are you preparing the eggs? Are they fried, scrambled, or what? Secondly, did you use any sort of cooking spray or oil to coat the pan first? Tell me a little more specifically about what's happening in the cooking process, and I may be able to help you figure out the problem. It may be that the pan is too hot or not hot enough. I'm a chef and have seen a lot of sticky eggs in my day. The more details you can describe about what's going on, the easier it'll be to troubleshoot & determine the source of the problem. :)
1274651
I would guess it is an electronic problem. I would ask for a new one if relatively new, or it could be just a buildup of particles from cooking, etc.. Contact Kidde.
1737558
I didn't have a problem after the first 2 eggs. I made sure it was centered on the top and help it securely and pulled the srping loaded handle up and let it loose. It cracked the shell perfectly. The crack was aperfect line around the shell.
421707
No not that I have noticed. It does take a lot of effort to scrub off the burned on food.Not "no-stick" surface!