I just bought this keyboard. Plugged it in, restarted the computer and all the mutilmedia keys not working, including the volume wheel.
933482
I would check to see if the software installed, change your USB port, and if none of that works the keyboard may be defective. Usually it is a software conflict. I wish you the best of luck.
1699802
I'm not entirely sure. Try and make sure his surface's settings allow for the keyboard. Maybe restart it? And try cleaning the metal connectors on the keyboard with a qtip and some rubbing alcohol.
99281
For some reason the keyboard did not work for me. I would suggest taking the Mac to a Mac service centre.
62822
Make sure everything is on plug and unplug it. That key combination at the same time shifts the colors and works fine on mine.
827948
That is very strange? I would try to re-set the blue tooth link and if that fails I would suspect a defective keyboard. I have been using mine for some time with no problem so far. Even a BMW breaks down. Good luck!
662298
yes, I found the keyboard to be useless. Once it started I never got get the keyboard to work correctly again.so sorry you lost your money too.
1571741
If you connect the keyboard by Bluetooth everything should be active. Charge it then try to connect to it by Bluetooth, if that still does not work then you have a defective unit. It happens.
1122589
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support. UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved.
273907
I purchased this keyboard a while ago and mine seems to be working fine . I don't believe there is a function for enabling that , but I'm not 100% sure . Most likely something is wrong .
1135748
that is what happened to me too the keyboard worked but the cursor didnt i checked online to see what i could too and found nothing.
2028825
It could be that the keyboard needs to be charged. Yesterday I had the same problem, after I charged the keyboard it connected again with no problem.
1412834
I just purchased this keyboard for a Mac Mini. Upon attempting to use it, no keys are mapped properly. Eg. Type the "x" key, displays a "z" key on the screen. This keyboard is *NOT* compatible with Macs.
138147
No. The darn thing doesn't even turn on, suggest buying a different keyboard.......support not good. Only used mine 3 times�
340520
My son says he has never encountered this problem ... the keyboard sounds defective to me. I would ask for an exchange or refund. Is it fully charged? Are there any keys sticking perhaps? Has anything spilt on it, or has it been dropped prior to malfunctioning? If none of these scenarios apply, contact the seller for a new one. Good luck!
1060311
I have the same problem despite trying several times. The instructions say 4 digit code but it always shows a 6 digit code. I enter the code and it pairs but still the keyboard will not work. Has anyone figured out a solution or is it a defective keyboard?
66931
check battery and connectivity. make sure it's turned on. If that doesn't work, call Logitech.
169981
I'm using the keyboard in Kontak, for use with REV, and the keyboard works fine. Try looking up the info on YouTube or Google.