Has the shipping for this product been reviewed and made stronger so it doesn't arrive broken?
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
916897
Just sent as a gift 12/15/14 and it arrived in pieces. Very poor packing job. As to Plow & Hearth Customer Service not receiving any recent reports of damage, you just received one.
801745
Mine was in perfect condition: no dents, tears, scrapes or breaks. I am sorry yours arrived damaged.
1636550
I have checked with "Ask" and Googled it but the only thing I could find was that it could be ordered from Amazon and it takes 4 weeks to receive it. Fortunately, I have not broken mine as yet. Good luck.
862352
There was a tear in the box, but the contents were not damaged. They could certainly do a better job of packaging the unit. But it is very heavy and likely tricky to package. I'd order from them again.
1289112
This machine will ship in manufacturer packaging which has sufficient padding. There is always a chance for things to break during shipping but when they do we always ship out new product or issue a refund. However, we have not had problems shipping this machine so far.
52996
Not a problem for me. Was your product damaged in shipping? Mine is just perfect.
1921865
I would agree the packaging is not sufficient for common carrier (Postal Service, UPS, etc.) The fixture comes in its original box (as you would expect to pick it up in a store), without any additional outer packaging. I have ordered two, and the packaging on both arrived fairly torn up. That being said - both fixtures did arrive undamaged. There are styrofoam inserts between the tubes and the fixtures are very well made. I am happy with my purchase.
1018861
Mine arrived in perfect condition, in the white mailer box inside a bigger box with plastic air bubble around the inside box. I have no issues at all with the shipping that others may have experienced.
717610
As I'm simply not in a position to guarantee you the quality of the shipping, personally I wouldn't take a risk. Bar is truly amazing; it didn't arrive however in well secured box. My bar came with no damages nor any scratches
1820383
Mine came in undamaged as well as the box they were shipped in . That does not mean that there is still a slight chance that it may still happen . Although for the most part I think it is the primary goal for that not to happen for the most part.
383683
I bought mine a few weeks ago and there was some minor damage to the package, but not to the table inside. I think it is difficult to avoid damage when shipping such large and heavy items. I would give it a shot anyway as this is a terrific table.
1305236
I did not have any problems with my package arriving safety and intact. I cannot comment if "changes" have been made since I never ordered one before.It is not heavy but it is large, two people are better than one when moving.The product is very nice and maneuvers easily.No breaks or scuffs on this end!
567745
Can not answer because both times I ordered this item it came broken due to the shipping
488174
Mine arrived without any breaks, cracks or other problems. It was boxed and not bubble-wrapped or packed in Styrofoam etc. If I remember correctly, it was just the box you would have bought it in from a traditional store, but with a shipping label on it.
528443
I ordered one, it came in broken. I got a second one... same. So I never got one to see. I can tell you it was not sturdy enough to make it through delivery process. Best of luck.
1630356
They packed it great, and mine came intact. I think it is just a matter of the delivery person's carefulness.
1062683
I ordered two of these and they arrived unbroken...BUT...I had previously ordered a different one from another seller and it arrived broken. I would send it back and try again as my two were gifts and are being used and enjoyed.