Can anyone please tell me how to unlock this thing? When I swim it locks on me and I can not unlock it without turning it off.
939015
long press the "m" button placed below the power button to lock and unlock.
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
156417
Same here. The light will not turn off unless I loosen the battery compartment. ...but this doesn't do me any good when I'm underwater and want to turn the light off.
1634034
Hi, this is Steve over at Aqua Products. 1st this issue may be hard to diagnose over the internet, so if you want to talk to someone live please call 1-800-845-4856. Ok here are some ideas. First if you bring the cleaner up to the pool surface you should be able to see if the water flow switches from forward to backward after say 30 seconds if this does not happen it could be debris stuck in the intake, or in the propeller. Please also check if the bag was installed properly. lastly it could be a simple spring on the flap. I hope this helps.steve
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
233980
We haven't had it stall. But we'd just swim out to get it. Pretty sure the mfg says that in order to cover their behinds if anything were to happen to you in the water. If the remote is safely put away there really isn't a problem we could see with going out to get it. If the water is cold where you live that's a different story! :)
822534
Having the same trouble with mine just opened the box. It new . Can not stop it from going off with the key or out locked or unlocked or the nike or off . Do I have a dab unit. Had xwna lock before and I did not have this problem.
672370
You will need to buy the attachment for a stick that includes the knobs on the top to allow you to flip the numbers. Turn the knobs, flip the numbers, and turn the knobs again to lock it in place. You will be able to submerge the whole thing in the water without it detaching. There is plenty of time to swap the numbers in a longer race because you are counting only odd laps.
588649
My device also came locked and password protected. I cannot find a way to contact seller except to "thank" them. I am returning the device.
898457
I assume it's locked up also? I'd contact the maker. They seem concerned that their product works well. They responded to my review about the poorly designed locking mechanism so they might just send you a replacement. Worth a shot!
2144042
I haven't had that problem. Mine works fine and I've had it quite a while now. Are you blowing the water that gets in out the top? I don't dive down with it; I just swim laps.
431909
Sounds like its defective, ours is tight (it was to be for waterproofing) but not unreasonably hard to get off. Perhaps try a pair of pliers?
2026375
To lift it out of the water there is a small lever at the back of the mount .Pull on lever and tilt motor back and it locks in place.
448504
Wes, did you get this? I'm in southern AZ and have exactly the same problem. OFF doesn't work well in the pool esp lounging on a flotation device. I feel like a skeeter buffet and its embarassing when friends and neighbors go home bit. Cheers.
510207
I would contact the seller. They may go beyond factory. We got ours from In the Swim. Their customer support is good, in country and fast to get to a human. Again, I would call and ask.
2220396
There's a YouTube video on how to bypass the water safety switch. Apparently, the switch mal-functions, leaving your boat stuck, dead in the water. Bypassing ends the problem.
586559
I have had the same problem. It doesn't seem as though it's waterproof. Once the guts get wet -- history !!! I think I solved the problem by smearing some silicon on the internal parts. It doesn't hurt anything, and it seems to have worked for me. Good Luck, Dj !!!