An entire bottle of doterra oil GONE in 20 minutes. Where did the oils go? Through the diffuser and puddled underneath. What's wrong??
921350
I'm not an expert on these things. The settings I use are "on setting 10 sec." off settings 15 secs." and when I turn it on I never go very far above the on off switch. In other words I turn it on low and that is where I leave it. I've forgotten it and left it on all night and it didn't use that much oil. That is all I know.
921351
I can't get mine to work. I followed all instructions on how to clean and maintain my diffuser and it won't do anything. I only had mine for a week before it quit working. Big waste of money... i can't find a way to contact the company or customer service. I will never buy this brand again. Good luck fixing your problem, I hope its a easy fix maybe adjusting some of he settings
921352
I have never had this experience. I put bottle of oil connected to machine with screen on cap and tubing into bottle and machine worked fine. No mess around machine or on surface onwhich it sat.
921353
Yes, I would say you have a defective diffuser. I have had mine for several months now and even when its on the highest setting and runs all night I still have 3/4 a bottle left in the morning. If you bought it from Amazon you may be out of luck with getting it replaced; but you can always go to the DoTerra website and find contact information. They are a great company and stand by their products; but I have always bought my DoTerra from a company representative...so I'm not sure how they handle purchases through amazon.
921354
This diffuser has a LIFETIME WARRANTY. If you have any problems with it, contact the company the manufactures them. They are very nice and helpful, just talked to them this week. The company is DiffuserWorld.com.
921355
You have a defective defuser. If I were you I'd be contacting the company you bought the defuser and giving them an earful. Sorry that happened to you.
921356
It uses a lot oil very quickly. That is one of the reasons I chose to give it a negative review. I have found if I mix 1 part oil to 3 parts fractionated coconut oil it helps. This is not my favorite diffuser. Turning it to the low setting helps, but not much.
498892
I love mine and I don't have this issue. It diffuses a smell the entire time. Maybe check the oil grades you use. I use 100% plant grade oils which are strong.
59428
The oil gets hard at the top of the bottle. Neem oil does not stay liquid. I use a table knife to take it out and add it to warm water.
412868
All I know is that when I plugged my diffusers in that after they warmed up all they did was start to leak. I know I won't buy these again. I've tried 6 different diffusers and they all leaked. Sorry I couldn't be of more help. Can't say that I noticed if the wick was wet or not.
315106
i don't know....does not bother me & i just tried a drop neat. maybe you are sensitive to it. try another oil.
1087924
I never had any problems with a smell, but maybe one of the pills cracked and oil leaked out. That could be causing the smell. I would just pour them all out and check.
2276140
Did you use just oil or have oil & spices? I've been using mine for months with no problem. I have to pump it pretty much every time I use it. Sorry yours doesn't work. I'd send it back.
1179231
I threw mine out after one or two uses, because the rosemary oil is overpowering. It's very greasy. Don't know whether that would affect its efficacy later on.
398232
I personally love the smell of PastTense. Have had mine for a long time and never noticed it getting an "off" smell. Not sure if oils can go bad either. I'd suggest emailing or calling DoTERRA directly and asking them to be sure. I've always gotten quality products from them.
815253
some type of oil, mine were delivered broken and it spilled all over the package. Hope this helps.
2137036
I have two of these boxes. The first one holds doterra oils just fine. The second one is not made as well. I don't know if they have a different supplier with poor quality controls or what, but some of the slots hold the oils and some don't. To the naked eye they look like they are the same size but they aren't. Some are smaller then others. Since it's been a while since I bought mine, maybe they have changed again. If I were you I would consider getting one and just send it back if it doesn't work. Amazon returns are easy..
124771
"It is very easy to take off the cap/ring and either dilute or replace the oil with a cheaper brand and then put on A NEW CAP AND SEAL and sell it for profit. Amazon has very little control over quality." Personally, I have purchased oils on Amazon that were certainly diluted even though it came with a sealed cap. Some doTERRA sellers on Amazon are selling authentic and pure oils and some aren't. (Quote source: http://www.healinginourhomes.com/2014/08/how-to-buy-doterra-essential-oils-and.html)
203460
I had the same problem earlier on, so I contacted the manufacturer and thought that i would be returning this. I got a prompt response. Basically it happens when oil builds up on the bottom (too much oil used or some of my oil seem to cause a problem more than others). They just told me to clean it well and dry overnight, which I did and it worked like a charm. Now I just rinse it with hot water before use and once a while put a tiny drop of Dawn in it and clean/dry with q-tip. I've had it for several months now and hadn't had any problems. It's in my kiddos' room and we use it nightly, they won't go to sleep without it. I do use it in the living room here and there too, as needed. Hope this helps :) I had the same problem earlier on, so I contacted the manufacturer and thought that i would be returning this. I got a prompt response. Basically it happens when oil builds up on the bottom (too much oil used or some of my oil seem to cause a problem more than others). They just told me to clean it well and dry overnight, which I did and it worked like a charm. Now I just rinse it with hot water before use and once a while put a tiny drop of Dawn in it and clean/dry with q-tip. I've had it for several months now and hadn't had any problems. It's in my kiddos' room and we use it nightly,... » Read More I had the same problem earlier on, so I contacted the manufacturer and thought that i would be returning this. I got a prompt response. Basically it happens when oil builds up on the bottom (too much oil used or some of my oil seem to cause a problem more than others). They just told me to clean it well and dry overnight, which I did and it worked like a charm. Now I just rinse it with hot water before use and once a while put a tiny drop of Dawn in it and clean/dry with q-tip. I've had it for several months now and hadn't had any problems. It's in my kiddos' room and we use it nightly, they won't go to sleep without it. I do use it in the living room here and there too, as needed. Hope this helps :) « Show Less
1191945
I would suggest an e-mail directly to the company. The woman who runs the company is very proud of her product and service. Consequently, I'm sure she will give you all of he help she can. I have used one bottle over about 2 months and it has been just fine--but I've also followed their instructions and have kept the oil in a cool spot in the house--Not hard in Mt!. I've been extremely satisfied with the product, both in terms of quality and price and in fact have recently ordered 2 more bottles.
116508
Do not buy this products the oil will stuck because its wont shut off by its self when oil ran out ,I recommend to buy Signstek 500ML Aroma Diffuser Atomizer Air Humidifier LED 7 Colors Changing Automatic and 3 Time Setting Ultrasonic Purifier Lonizer its cost more but its so wroth it its work up to 10 hours than when water run out its shut off Automatic
876077
The top slides off. Inside you will find a place to fill the water. Then add several drops of the essential oil. There is a button on the side to control how long you want the diffuser to be on, 30, 60, 120, or 180 min. There is also a button for different colored lights, bright or dim. I love it!! It's also very pretty.
1908354
I put in 8 drops and have used it to the longest setting 3 days in a row. I am going to clean it out today and put in a different oil. :)