Anyone else had a bad experience with this seller? They won't reply to me after my light broke...which had problems initially.
923205
The vendor I ordered through was Speed Shop. I ordered the PSX26W and had two different types of bulbs types in one package (P13W & PSX26W). I contacted them through Amazon and they responded within a hour and sent another package with two PSX26W the very next day. I was very satisfied with the way they handled my issue.
923206
I had delayed shipping. And the first day the lights were installed the bezel unscrewed and is now stuck inside the fog light housing.
948520
i bought the same lamp from amazon and it was bad and never worked at all my tv still dont work so tv been sitting i just will not buy that much from amazon anymore because i email them and never heard back from then until today they want me to answer what you are asking
813343
Hi, James, I am not pleased with this light. It doesn't provide enough light for my needs. I was all set to send it back and ask for a replacement but I had to have surgery and the lamp got pushed to the background of things I needed to do. I am not pleased with it, thinking at first that they had sent me a used display model whose bulbs were weak. If you have had a similar problem of weak lights it must be the way the thing comes. I can't use it.
1008859
I had the same problem. I contacted the seller and they sent a new one and I had the same problem with it. Just a bad lighter. I would contact the seller.
93566
I bought mine in Feb. 2014. I had no issues with it until this month (September) when it started to leak, and then flash it's lights and then stop working all together. It was past the 'Amazon' return time but I emailed Mony (the seller) and they shipped me a new brand one. It arrived at my house a few days after I sent my email to Mony explaining the issues. They did not ask me to package up and send back the broken one so I did not have to deal with going to the post office to handle this matter. Now, THAT's what I call a class act and excellent customer service.....which is truly a lost art in this day and age. Mony will keep me as a customer! I bought mine in Feb. 2014. I had no issues with it until this month (September) when it started to leak, and then flash it's lights and then stop working all together. It was past the 'Amazon' return time but I emailed Mony (the seller) and they shipped me a new brand one. It arrived at my house a few days after I sent my email to Mony explaining the issues. They did not ask me to package up and send back the broken one so I did not have to deal with going to the post office to handle this matter. Now, THAT's what I call a class act and excellent customer service.....which is truly a lost... » Read More I bought mine in Feb. 2014. I had no issues with it until this month (September) when it started to leak, and then flash it's lights and then stop working all together. It was past the 'Amazon' return time but I emailed Mony (the seller) and they shipped me a new brand one. It arrived at my house a few days after I sent my email to Mony explaining the issues. They did not ask me to package up and send back the broken one so I did not have to deal with going to the post office to handle this matter. Now, THAT's what I call a class act and excellent customer service.....which is truly a lost art in this day and age. Mony will keep me as a customer! « Show Less
2230301
My name is April and I am in Customer Service and will be more than happy to help resolve your problem.I see you are having an issue with your lights. Please contact me at 800-545-1344 Ext 5200 or email me at aallen@kollerenterprises.com.If my voice mail picks up it means I am helping another customer but your call is important to us so be assured I will return your call, be sure to leave me your phone number.
400647
When I emailed Step 2 about the broken light. In the reply it was implied there was a warranty because it stated if the product was still under warranty someone would contact me about a replacement. I was never contacted, however, after about a week or so, I did receive a replacement light in the mail. But the packaging made no mention of a warranty unless I accidentally tossed it out. I did note there was an option to participate in a survey about the product.
900544
Wow, not from me, as I'm just an owner of the light, not a supplier of the light. What I do if I were you is head up to your local Ace Hardware or another quality hardware store with light in hand and see what they might be able to do for you!
89669
i received my package a day or so ago & one of the lights instantly overheated & stopped working. the other one works OK but the bulb seems very dim. is it possible for you to replace the broken piece?
1772896
This is exactly what happened with both of my lights!!! Had them for 3 months maybe, then one stopped coming on and a few days later the other one stopped. I called technical support where they had me take the unit a part then test, and determined that both units were bad. They sent out two new units with postage paid for return of the defective units, and they reset my 1 year warranty to go with the new units. These lights are not bright at all and I am somewhat disappointed in their brightness...I'm thinking of replacing with wired and move them to the rear of the house.
1223329
I don't but send it back. The wind or someone broke the lamps. We cannot get replacements. We had to buy a whole new set from a local store. Good money after bad
1137254
You should contact the company directly. I understand from past reviews that they have good customer service. I have had problems with my light randomly going off!
2009411
Don't do it. I purchased a new lamp that only lasted 30 days. With electronics u have about that much time to b process a return. When I tried to make contact with the manufacture I got no response then got frustrated after a few attempts. I'm to busy to keep trying, so never again.
1204243
The light isn't worth owning. Mine never did work from brand new and Amazon would not take it back. I contacted my credit card holder and told them that I had shipped the light back and they forced amazon to credit my account.
2082718
Did you contact Lightinthebox? I order from them a lot and they have always come through with the part, or where I could get it. If you don't mind my asking, what part are you looking for?
316875
my light started a flicker and would not turn off so i changed the batteries and now it will not turn on. i contacted the seller but no response in 10 days. Lifetime Warranty????? what should i do?
1973604
Return the item. I had the same issue with the light I purchased or call Amazon.