Good evening I received a package with two tablets of this publication but unfortunately one has faulty charging port. Please like I can do to change
920706
I would definitely contact the seller to exchange for another one or at least pay the bill to have this repaired, if the tablet was purchased new.
1614645
Hi. My wife ordered this twice through Amazon from other sellers and in both cases the +Energy packages arrived instead of the one shown in the picture. This all seems like false advertising and the sellers need to put the correct picture on line. Anyhow, both were returned because it's not the same formula and the one tablet my wife tried made my wife not feel well. I think the manufacturer has discontinued the old one but the best thing to do is contact the manufacturer. What a shame, the old product seemed to work very well.
1834259
what you should do is,,1. un-plug it and reboot ur tablet,,2. turned the power off,,wwait about 5mins ,, 3. power up ur tablet ,,if not fully charge ,,4, plug the charge in ,,and see the indicator ,,should show charging sign,,5. if it doesn't it mean ur charging port is defected !! 6. the charging port is very sensitive ,,by forcing and wiggling it a lot ,,you may have damage the charging port ,,
435953
I did the same for my daughter and it won't charge. I called amazon and they told me they will contact the seller. up until now, no respond and I have the dead tablet at home. I bought two. I send the other one back to have it replaced because it could not turn on, they had not sent me the replacement. This is a bad product and bad company that sold it.
1679446
Actually, you may want to contact coby about this problem. They can get you a new tablet that will be fixed. Good luck!
2256386
When the tablet is docked it will not charge due to the amount of power required but you should be able to charge them separately. If you see the amber light come on when plugged in it should be charging as long as their charging separately
1679445
I thought the charger was durable, looks unbreakable. I think contacting Coby may be best option. Also want to mention square trade it would replace your tablet if anything happens to it. Best luck! I'd be lost without my Coby
589199
I had to return both of my tablets for a refund because neither of them worked properly. I'm sorry. I wish I could help you more.
2222314
I am sorry that happened to you. I purchased both the 7" and the 9" and they both stopped working. I do not know about repairs, doubt it would be worth putting any money into these tablets. Amazon has been extremely helpful to me, maybe contact them.
1878222
If you are still under warranty the company may send you one for free, they did for me when my nextbook stopped charging. Otherwise look for a universal charger. Honestly my nextbook7 is so old, out of date, and slow compared to other tablets and even compared to my cheap phone, that I would just replace the tablet:-)
180478
I don't believe so, I'm looking to get that tablet too, and I think the charging port is in a different location.
717990
I had the same problem before I realized the charging port was damaged. The port gets shoved back into the unit and no longer takes connects to the charger. I can't say this is what is wrong with yours for sure. The unit I had was a piece of junk. We rarely used it and it was just over the 1 year warrantly when mine broke. If yours is still under warranty, I would return it and get a different tablet.
1710823
Yes I remember there being a charge port somewhere. Although I did returned this item. I believe the case overheated the tablet and caused it to shut down. When I removed the tablet from the case the problem was resolved.
1460787
Hi,I got the same tablet that you bought but I dont have any problems. Sorry I can`t help you there.
1531408
The unit I bought had a bunch of scratches on the back of it. The connector port was also broken but they sent me another tablet when I reported it.
1882089
When I received the package, open it, found 2 stylus have some scratch. It must be when they shipped it all together in one bag. But I am using it now. Thanks
394274
I am having the same issue also. I had the charger plugged in and it got bumped and broken the solder connection inside the tablet. There may be a chance an individual who works on cell phones and tablets may be able to resolder.