Hi. I received the lamp last week and I love it, however, the glass was shattered in pieces when I received it. Can I get just a glass replacement?
917278
probably. I would contact the company. If the item was damaged during shipping, they will probably replace it for you. It should be insured.
1490631
Contact Amazon. Don't know if you can get more crystals or if you would have to return and exchange for new lamp but can't hurt to ask. Good luck. It is such a beautiful lamp that I think it's worth the bother of returning for a new one.
264769
I would return the lamp you got. I did not have this problem. Make sure u ordered the correct replacement.
1511426
The glass on the lamp I got had no white specs. I do however have a much older lamp (different company) that has always had some whit specs on it. So, I'm not sure how normal that is. If they're large, obvious, and bothering you. I'd return or exchange it.
1842420
The product is not exactly very heavy duty. I am not even sure it's worth the trouble to replace any parts than to simply purchase a new lamp when something goes out. The top cover broke off the second time I used it. But to answer your question, I don't know if replacements parts are available, but I have a feeling it's not worth the trouble, I will mostly likely search for better quality magnifying lamp.
1591035
Good question. I would contact LampsPlus directly. They are very helpful and carry this product.
1476167
if you are a DIY person, you can see how to replace it. Replacement lamps (6"/15cm) are about $15. So it is cheaper than buying a new oven. I've seen them on ebay and elsewhere.
228366
I don't know, but truth be told, the glass globe top fell and broke on ours as well. If you are able to find it, let me know. My assumption is to contact Craftmade directly which I plan to do. Knowing it happened to you as well, I would think this is a manufatoring issue. The only blessing is, it didn't fall on my son....just on his bed.
1397477
My advice would be to contact the seller or the direct manufacturer. They may be able to replace the damaged bulb free of charge or at least inform you of the proper bulb to purchase and replace yourself. Most companies will provide missing instructions/manuals if you call and request them or find them online
781270
I searched and searched trying to find"the perfect lamps to accommodate the posts. I finally found the Nuevo 60/546 which are listed on the same page as the posts (at the bottom of the page). They are beautiful! !!!! They are glass and not plastic and they compliment the posts perfectly! I have people inquiring about them often! I LOVE THEM! !!!!Good luck with your search!
989875
Dear Terri,For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return.Best regards,Sunvalleytek
92767
not sure on mine either. but my replacement lamp was good for about 6 months then started getting warning notes saying the lamp was near the end, and needed to be replaced soon. Not sure if I got a bad one from the seller... At least the lamp hasn't died yet so I guess I'm fine with it.
2032463
Do you want to take the whole lamp? I got it about three weeks ago so it's still in new condition. Let me know.
1214869
When I removed my old burned out bulb the glass pulled out. When I replace it again (I own 2 of these type desklights) I am going to try pulling the "Base" and not the bulb. BTW: One of the suggestions is to use soft cloth when handling the glass part to prevent the oil from your fingers from tainting the light emission. ALSO .... The base is "Crimped" together and it "Will" pull apart. That also happened to me.
1206213
Although mine arrived damaged, I have another lamp similar to this one. If you need a lot of light, it is not a reading light.
1842421
I see Ott light products/lamps in various stores (frequently 'craft/art supply stores). Haven't needed new parts yet, but pretty sure you could get. If nothing else, could likely get directly from company.
899179
Im sure you did this already but if you haven't you may be able to go to the Altra Furniture site and ask or find someone in you local area that can replace glass. Sorry. Hope that helped.