Dead pixel guarantee? Does Sony offer this?
792798
VIZIO does not have a zero dead pixel policy on all TV's. I have a single dead pixel on my Vizio 55 inch TV model: VF552XVT I spoke with a rep today via their online chat and this was their response. Rep: Ok so there is just one dead pixel? Me: Yes, in a very visible area of the TV Rep: So it dark? Me: yes, it stays black all the time Me: The purchase price was; $1583.58 with tax Rep: Ok here is the thing, our pixel policy for dead pixels is you have to have 5 dead pixels on the screen before we consider it a defect of any kind so we cannot replace it. Me: Sorry to have bothered you, I tried to find out that information from your warranty information page, and it was not listed. Can you show me where I can find that documentation? Rep: It is not, that is for internal use only. Me: Ok, thank you for your time.
760102
I'm not certain. You should call a support line Sony may have or a customer service number they may have.
796121
I talked to the Sony warranty people for over an hour today. This is some of last years 4k parts, so it does have a track record. The panel is new just coming out in September. The one thing I like about the Sony is that they are not getting the Chinese boards. Way too many quality control issues coming out of the student free labor in these electronic plants. The tech high school kids are working for free and the quality shows. Samsung and Panasonic have had quality issues in both the Plasma and LCD/LED, read all the reviews here and you will see what I mean. I own two Samsung's, and switched to Sony, because of returning 3-Plasmas, 3-blu-rays, and having my current Samsung LED fixed twice. I own a PS3 and it just runs, when my Samsung Blu-rays would not. See my latest review on the size of pixels for repair under warranty.
1451765
If you would be able to make it work, possibly. We are waiting for our 3 rd replacement now. It usually works for few days then lcd panel stops responding. Good advise look somewhere else!
263510
I don't think so but I can't answer for sure. I'd suggest contacting Sony. Sorry.
305848
Yes that happen to me too and neither amazon nor sony are taking responsibility. I have lost money and information, also pictures from last vacations. Totally regret buying it
20173
I'm not sure about Sony, but I just bought a Vizio myself. It's brand new and there is a dead pixel in the middle of the screen. Whenever the screen's black, the pixel's white, and vice versa. I called Vizio and they said they have a FOUR PIXEL MINIMUM before they will do anything about it. Hopefully Costco will replace the set. I paid a lot of money for a brand new flawed item...
283453
i just noticed they dropped the price to 157, that's a little better. i think it is possibly worth that, i was just irritated that it had dead pixels on arrival. i bought it specifically for emulation as well, and it did that just fine. however, keep in mind the screen is pretty bad. it is not that clear, and the viewing angle from one of the sides was terrible and not equal to the other three, which was odd. i honestly still want one, but am just waiting to see the handheld android market develop more.
925591
I bought this monitor thru Amazon with filfullment through "The Nerds". The HP monitor I received had 1 dead pixel in the upper left hand corner. "The Nerds" had me ship the monitor back to them at their cost and replaced it with a new monitor having no defective pixels. The monitor is a great monitor and both Amazon and "The Nerds" provided excellent service.
1795828
After spending countless hours both on the phone and on the sony web based support, I finally gave up and sent mine back to Sony. Because it was still under warranty they sent me a new one. Actually a refurbished one, but at this point I really don't care. As long as it continuous to work.
1635606
Mine is the violet purple one, they're all the same and yes this LCD fits them all, color means nothing. The price is great but mine came with one pixel dead. I can't say one way or the other if that's the reason the price was so low in fact I know for certain you can buy a brand new, factory LCDs, and they all come with disclaimers that a certain number of pixels can be dead. This particular notebook is my own I didn't buy it for a customer installation. If its for yourself I wouldn't sweat it too much unless you're a big gamer. I CAN tell you that the dead pixel doesn't transfer to your TV or monitor while using the WiDi future. My machine has been on since the day it arrived about 3 years ago it runs 24 /7 and is my Media Center. I very rarely notice the pixel, in fact I only ever see it a bright green dot at the lower center of the screen, on rebooting its on now and I'm looking at the black Roku screen &I can't see it.
2201936
Standard warranty is 90 days for any pixels that aren't right or broken screen when you get it.
468259
According to Sony directions , this is what they say to do."ERROR" appears in the display and the unit turns offautomatically. If this symptom occurs frequently, consult your nearest Sony dealer. Be sure the battery is fully charged and perhaps it will be a good idea to unplug the batteryfor 15 minutes and then plug it back in to reset it , and see how it works. Carl H
2232705
What do you have to loose? Return it if no other reason than the dead pixel. I am anxiously awaiting the arrival of my 42B450.
1477070
Hi Vivianaldridge, for further inquiries you may send us a letter at bis.product.support@am.sony.com, give us your contact details and your concern. Thanks -Vincent
1035708
I didn't have that problem, but I did have a problem with the pixels on the left side of the screen. Had a vertical line that ran from top to bottom. It happened after 10 months, so it was still under warranty. Sorry I know that answer doesn't help you.
1189174
Patrick has it right. I bought a Sony SDR rear projection unit about two years ago. Normally I never buy service contracts/extended warranties, but I figured that any repair might be very expensive, so I opted for the the extended warranty. Long story short, a major component of the tv failed and Sony abandoned the technology altogether. After replacement part was delayed, Circuit City warranty offered to replace my tv with dollar for dollar on the original purchase price. I upgraded to a Sony LCD and will hopefully live happily ever after. Still, I'm awfully glad I had the extended warranty.