Should the red button above the arrow pointing right "lock" move? Mine is stuck.
911491
The red lock button will only slide to the right while after the flame is ignited. This activates the lock mechanism so you don't have to keep your thumb on the ignition button.
911492
Mine stays locked until the flame is on, then I push it and it shuts the flame off.
911493
The lever on mine does not move back and forth. I have used it and all worked fine. J
260019
I have the same problem. The button simply sticks and the only thing to do is push the left part which happens to be a reset button. I'm not sure if this is a defect or not. The button seems like a rocker switch and you don't want that in this situation.
1437742
There is a mouse lock icon that I occasionally hit. It is on the touch pad. At first I thought It was broken, but it was just that.
380145
There is a small ratchet type device with a tightening screw in it right where your right thumb should be. Squeeze the handles and flip the ratchet to the right and it is no longer locked! Flip it back when you finish. It loosens up somewhat after use.
842443
On mine I just have to press the lock release button then twist the handle until the handle locks automatically. You need to make sure your lock button is not stuck in the open position
1336114
mine relocks, but I do have to turn the knob back to original position, and it stays locked until pin is typed in again
825210
Return it to seller. I didn't keep mine I returned it right away it wouldn't stay locked in
1635719
Yea, mine lock in both directions. You push until there's a small click and the same for the open position.
1880419
I have the exact same problem and I am extremely frustrated with this problem. From what I've read, it is most likely a problem with the buttons getting stuck; absolutely unacceptable on a brand new product. Many other people seem to have this problem and it does not seem too uncommon. I'm just going to return it and choose a different brand.
1191517
Good idea. I had been holding head while sliding lock button. Tried your suggestion. Still doesn't work. Fully convinced now it doesn't work right. Thanks much.
1860318
did you press the menu button also try pressing and holding the button all the way on the right
1977639
No, if you pull the handle to the out position, it should lock in place until you push the button to release it! If this is happening, I would send it back for a replacement.
1800851
the yellow switch on left side does slide to lock it ... could have bumped it down ... to fix issue slide the slider to the top
1088549
like the other answers, click the button several times in a row then hold it. it really is a pain, but that's the only way...
2003709
Problem as in stuck? Yes I have. It is easily fixed by merely pushing and lightly wiggling the button out. Once this occurs the unit works fine. Beyond that no other issues. If this isn't your issue I would say it's a factory defect.
822532
change the key position (I don't remember have to take it off the lock in position of OPEN or leave it in in the position of OPEN) . if you leave it in the lock position it will keep making sound. Please let me know if it worked and what position ? Regards. Nasser. :-)
664919
Check that its on the rails properly lock is in the open position u should be fine...