i am having difficulty cancelling my order after using for a number of months. i can't seem to get through to anyone to talk to. any suggestions?
932250
Sorry for the late response. If you have already not been taken care of please email me at gary@myhealthypoint.com and I will take care of you. Thanks, Gary
1610469
It depends on how far a long the order processing your order is by now. If you would like us to try and change the address, you will need to email us and we go from there. I am sorry for any inconveniences this may have caused.
388504
I also canceled my order and went to buy.com. Thanks Michael for the tip. Let's see how buy.com performs now.
2094101
yeh, I already tried that. Originally i E-mailed them...the first guy didnt even read the thing..and explained that I did super saving shipping..which takes 3-5 days from an In Stock status. and that a december ship date looked correct [totally contradicting his own words]... that was an immensely useful e-mail reply. then e-mailed them again..no use..called and the guy on phone said they don't do such a thing. and that you might be lying/misinformed, which i dont believe you are.
2180397
Well I talked to amazon plenty of times and every last rep gave me a different answer. The thing is no one is getting a straight answer. I am pissed but I guess I will just have to wait. There is nothing we can do but wait. Oh and Dwight. I was given that date by the second rep i talked to and then it said that on my account before they switched it the third time.
295616
I was very frustrated and tried to call them as they advertise they are in this country, speak English....etc. What I was told is they do not offer any phone support at all. They simply do not take calls from customers. They will email you, but if you need to clarify anything, and it is confusing to type, you are out of luck. They refunded my money no questions asked. It did not fix the problem I had when I ordered it, I could not talk to anyone about my issue, so I canceled service.
1907088
They have not refunded me for almost $2000.00 for an order I canceled. It has been over a month. I think they are crap and I am not giving them anymore business. I have emailed them every day. They said they are examining the order, which I refused, therefore never opened.
589979
I had this same problem with them also. You can call them or send them a message thru Amazon. You have to hold down the stop button and count for so many minutes like it said. I would contact them and tell them you don't understand their directions. Good luck Rachel
259505
Preordered mine on 7/4 and still nothing. I also got a "we're going to auto cancel your order unless you click this link" email. Whole thing seems like somebody screwed up at Amazon.
839513
I had the same trouble, contacted Amazon, and I was given a phone number to call for assistance. I never got through, never received a refund. When it comes to this kind of service Amazon Stinks.
2189382
We are sorry to hear that. Could you please kindly tell more details of your problem at this Email: atc_llc_1902@yahoo.com, along with your Order ID. Our customer service will help you. Regards,ATC customer service center
1775610
Hi - .I made a purchase that was not processed , waiting for the order and have not I been notified by email that status is .I appreciate the suggestions to make another purchase.thanks
2074625
They should have a help line. Look on your order on line and there should be somewhere on there with a phone number and they call back really quick
1269168
I am having the same problem using the google checkout. I ordered englih version. It says sent to TRu but nothing. I called yesterday and they could not find anything to help. She told me to wait 24 hours and call back. Grr....
1063375
Good question! I'm in the same boat and was wanting to try one but it's been over a month and no reply. Makes you think that customer service is non existent and they could care less if you like their product or even if you buy one at all.
1178431
Would love to be able to try the 15 day thing, but unless you ordered through them, I'm not seeing how exactly to do so. Am getting annoyed.
612981
yes, i wrote a review stating this a little while back. good luck getting support. looks like they went out of business.