HELP! I have a 7 " African Sideneck & he jumped from the diving board & tapped the bottom of the tank.Has 10" of water &diving board is 12"from bottom
917832
Sorry - cannot help you as we have a turtle about the same size but we have him in a 100 gallon tank so there is 20 inches of clearance from the diving board to the bottom of the tank which is lots.
1363896
If your fish rest upright rather than laying down, they are probably alright. Mine stopped swimming and I discovered a major kink in the poly hose where the top sits on the tank. Also, I removed the light bulb cover and used needle nosed pliers to break off the plastic restrictor on the poly hose that's connected to the min/max knob. The plastic plate had permanently flattened the hose. The hose ends are not easily accessible so I removed the three screws holding the pump and swung it out so the hose was straight and cut out the flattened part. I inserted hard plastic tubing to replace it and reassembled. The fish are now swimming their hearts out! If your fish rest upright rather than laying down, they are probably alright. Mine stopped swimming and I discovered a major kink in the poly hose where the top sits on the tank. Also, I removed the light bulb cover and used needle nosed pliers to break off the plastic restrictor on the poly hose that's connected to the min/max knob. The plastic plate had permanently flattened the hose. The hose ends are not easily accessible so I removed the three screws holding the pump and swung it out so the hose was straight and cut out the flattened part. I inserted hard plastic tubing to replace it... » Read More If your fish rest upright rather than laying down, they are probably alright. Mine stopped swimming and I discovered a major kink in the poly hose where the top sits on the tank. Also, I removed the light bulb cover and used needle nosed pliers to break off the plastic restrictor on the poly hose that's connected to the min/max knob. The plastic plate had permanently flattened the hose. The hose ends are not easily accessible so I removed the three screws holding the pump and swung it out so the hose was straight and cut out the flattened part. I inserted hard plastic tubing to replace it and reassembled. The fish are now swimming their hearts out! « Show Less
106051
Mine are having a hard time too. I have the water at the maximum, my smaller turtle has gotten up the ramp but no one has seen the larger one up on top yet. I am almost ready to remove it and go back to the floating shelves. I am going to try one more thing and that is to ramp a piece of driftwood up and see if he climbs up that.
1586773
I am not sure about that. Your tank is pretty big. Maybe not because your tank is huge.
457869
Make sure the thumb screw on the very bottom of the tank is tight I had the same thing happen to me I thought I was going nuts
1665520
I put a small plant & small rock formation in that the fish can swim through. I eventually took out the plant bc my fish got bigger & figured it needed more room but left rock formation in
1617906
Never had that happen, may be too large a fan for your tank if the fish can't swim away from it!
486114
I have the same problem. Did you end up submerging it horizontally? Does it work?
1827427
I would send it back and ask for a replacement. "Guessing" the right position could seriously harm your fish.
781129
i got him in a six gallon, pillar style tank. its deep, and i have logs laying horizontally and vertically for him to walk and down the tank. it also provides hiding places for him.if you have it, i would say get a 10 gallon tank. i had the 6 gallon as a spare and empty tank. that's why i made it his home. he seems to be happy, but bigger is always better!
1176677
I spoke with tech support for this product about reducing the weight of the tank before storing for travel. I now attach a small portable air compressor to the inlet side of the unit and push the water out the discharge side. You can get most of the water out this way and should have less water present in the unit to cause a problem. You should not turn the unit upside down to drain water as it may cause loss of the media.
1629627
What size tank do you have and if it no brace or rim around the tank then this may not work it have to sit on the rim or brace
1427477
I just bought one and it says for tanks up to 12 inches deep. I bought another one and I will return this one.
506450
I did not measure it when I first got it, but it is probably about 4 inches too tall for your average fish bowl with gravel in the bottom. It was very simple to alter, however, so I had no problems with it. I simply took my pocket knife, I suppose any knife with a "saw-like" edge would do, and shortened it. The plant is also easily removed if you have a betta that can be harmed by its rough texture. I am very pleased with the product myself, but remember to buy the right size air pump! It is very important to buy the smallest one available if all you are going to filter is a small fishbowl or tank. I did not measure it when I first got it, but it is probably about 4 inches too tall for your average fish bowl with gravel in the bottom. It was very simple to alter, however, so I had no problems with it. I simply took my pocket knife, I suppose any knife with a "saw-like" edge would do, and shortened it. The plant is also easily removed if you have a betta that can be harmed by its rough texture. I am very pleased with the product myself, but remember to buy the right size air pump! It is very important to buy the smallest one available if all you are going to filter is a small... » Read More I did not measure it when I first got it, but it is probably about 4 inches too tall for your average fish bowl with gravel in the bottom. It was very simple to alter, however, so I had no problems with it. I simply took my pocket knife, I suppose any knife with a "saw-like" edge would do, and shortened it. The plant is also easily removed if you have a betta that can be harmed by its rough texture. I am very pleased with the product myself, but remember to buy the right size air pump! It is very important to buy the smallest one available if all you are going to filter is a small fishbowl or tank. « Show Less
1186155
Don't know for sure, but try contacting them about your concern. It wouldn't take much to fix the problem, just more packing to keep the tank from sliding back & forth in the box.
501689
It is hugely long, at least 18". Our tank is tall, and it still has to go in sideways.
1412433
Sounds like the seal was somehow defective or broken. Have used mine multiple times and depths without it ever taking on water. Removal likely to make situation worse and result in loss of buoyancy.