won't go on or off by touching, I have to unplug the lamp.,How can I fix it?
938986
Same thing happened to mine. Waste of money, lamp was useless, threw it away
938987
Seems like that happened to me, but either I did not have the lamp on a good surface, or there was cardboard under the lamp. Check the base of the lamp.
938988
Seems like the touch sensor control has died. You can buy a replacement module. Easy to install.
1578704
Hi Andriw, the UV lamp seems to go off and on at its own interval. There is no way to control it yourself -- it will be on sometimes, and off others. However, you could take the bulb out if you don't want the lamp on.
1441974
Interesting issue - when I first installed the lamp, the "power on/off button" seemed to work well. But after having this lamp for a couple of weeks, I am having the same problems as Mr. Chung reported. I still like the light output and size - but I am a little discouraged by the several tries it takes to turn on and then off. Maybe I reported too soon initially on my satisfaction with this.But the difficulty in turning on & off is an issue the manufacturer needs to correct. Tom McElroy
1548062
Make sure the label that says "remove before lighting" has been removed. Keep the button held down for 5-10 seconds and you should be good
811729
i never found a way to tun off the light i just had to unplug it when i was not using it...
1636752
Shut the light off at the source. That is what I have done. When I need it I switch it back on. Otherwise call the company.
1770435
Dave, ours did the same thing. We figured it was the lamp going out so we purchased a new one and our problems were solved, its such and easy and inexpensive fix to just buy a new lamp. Hope this helps.
581834
You have to turn the lamp on, but it won't be "on" until the timer completes the circuit (i.e. until it hits the on period that you want)
1400330
Just remove the cover plate, disconnect the plug, pull the lamp out and replace. Very simple.
220113
Remove the cover with the palm of your hand (twist counter clockwise).Unscrew the little bulb and replave with a similar type. Put the cover back on. Note: at least your lights work; mine I'm still figuring out why they don't light up!)
579018
Jerry;Other than pushing the light bulb button net to the power button, I see no user fixes. Sorry, these things can be vexing. Good luck.Al
1708577
Hi Taryn,The lights can not be turne on/off individually. The floor lamp uses an *On-off foot switch.
948518
99% it's the lamp door. If it isn't shut properly, it turns off. Happened to me after a move once. Just open and choose the door on it.
1123522
Sounds like internal wiring issue inside the lamp itself. Make sure your connection has good ground. I'd try powering the lights with a separate pwr source, if they still don't work return for warranty.
1798252
Mine has done it on rare occasions. I just reach over and touch it off. Thus far it has not been a real concern. Several years ago I had touch on lamps in our living room and same thing happened occasionally. So, based on my experience, as long as it doesn't become an issue, I just kind of ignore it. I think this happens with these type lamps. Otherwise I really like my lamp.
2267537
buy a new unit. for the price of these new if you have a few of the LEDS go out you should just buy a new unit. they are not worth messing with. I have 3 lamps go out on mine after a few hours. they sent me a new one.
649394
The light should stay on. ..could be from a dead battery, make sure to take the battery out between using otherwise it will die really quickly.