I bought a Medium one and didn't receive cross strap. I can't seem to find where to leave feedback and it is not returnable yet. Any ideas?
84464
I had the same problem. I called Timbuk2 customer service at 1-800-865-2513 and they sent me the cross strap for free.
84465
HI, The cross Strap is stored in the inside pocket of the bag. So if you open the bag, you will find a zipper. Open that and the cross strap is inside that compartment. Thats how i found out.
1224786
the strap us easily removable and not that noticeable once removed.I think it could be universal; it neither looks masculine nor feminine. Happy Easter. I took a couple photos, I'll look to see if I can upload them for you.
1875532
agreed i wish there was at least an e-mail to reach them at so you can say nooo to a certain color. oh well. it is free returns, i think if i get the wrong color i'll keep exchanging it until i get one that's better, maybe they'll get the hint then since they have to spend money to exchange it. this is actually sent by amazon, so i just sent them an e-mail, you can get there by clicking the help button in the upper right corner, then under customer service hit contact us. then you choose what order you need help with and so on.
1952675
Sounds like you got funkled as I did recently by a Marketplace vendor. She told me I could get a refund through Amazon. Would send you a photo of mine, but it's a .7 and the buttons are different from yours. Sorry!
1175095
Thanks so much! I was nervous thinking I had to purchase the strap separately. Will be ordering it soon...on Friday to be exact :)
1475786
Looking at the strap I think the only way is to send it to the shop. And base on my experienxe with my other timex...its probably not worth the money. I have a t8mex with a broken strap that cost and to change athe strap will coat me 45...
78448
I've been using this for a while and it's an excellent device. As any strap, it can be made shorter or larger by pulling one of the ends; it's hard to explain in writing but any person who has one in your gym should be able to show it to you. Good luck!Ronald/Paraguay
186590
Did u buy the cart cover from Amazon or from National Discount Stores that is advertised on Amazon? I had trouble with mine that I purchased from National, the straps was one of the problems, when I tried to return it thay would not honor their refund policy. I guess I should have reported it to Amazon. Don
909461
I really don't know. This reminds me that I ordered one last year and had to put a clain in because I did not receive it. Being quite busy, I forgot to see if I ever got a refund. Not sure why this question went to me but now I can check it out.
925670
just return it,if you have the receipt they should honor the return if you contact the seller,my son doesn't have any problem with the one i got for him.
1041583
The strap is fairly short. Just on the shoulder. Not long enough to put crosswise.
1721310
The strap is shaped specifically for right handers. I tried it on opposite side the strap makes it lean weird for lefthanders not able to grab an arrow. Not sure if they offer a left handed version email the seller they are quick to reply.
1393699
Mine was missing the correct one had to email them get the correct sized one I'd go to there website and ask
1612597
My strap was its apart of the brace so it should come with it if it doesn't send it back
217787
This is a late response to Diosdado but if it can help someone else...I am a female with small, bony 6" wrists. I ordered the Pro series in small and extra small. The small had a bit of room but couldn't close tighter because that was as far as it could go. There was also some excess strap sticking out which I knew would drive me insane while lifting. The extra small could close tighter (I know they say you don't want it tight but I like having the option) and I was able to make it looser as well. The main thing was no excess strap sticking out. Now, my husband tried the small on and while he didn't lift anything with the grips they seemed to fit him okay. This is a late response to Diosdado but if it can help someone else...I am a female with small, bony 6" wrists. I ordered the Pro series in small and extra small. The small had a bit of room but couldn't close tighter because that was as far as it could go. There was also some excess strap sticking out which I knew would drive me insane while lifting. The extra small could close tighter (I know they say you don't want it tight but I like having the option) and I was able to make it looser as well. The main thing was no excess strap sticking out. Now, my husband tried the small on... » Read More This is a late response to Diosdado but if it can help someone else...I am a female with small, bony 6" wrists. I ordered the Pro series in small and extra small. The small had a bit of room but couldn't close tighter because that was as far as it could go. There was also some excess strap sticking out which I knew would drive me insane while lifting. The extra small could close tighter (I know they say you don't want it tight but I like having the option) and I was able to make it looser as well. The main thing was no excess strap sticking out. Now, my husband tried the small on and while he didn't lift anything with the grips they seemed to fit him okay. « Show Less
880402
I was sorry to learn that Amazon doesn't help their customers with returns on items that don't wear properly. I emailed ROK to see if they will provide assistance in the states. It would be costly to send it back to the UK. I just emailed so I don't have an answer yet, sorry. I'm hoping for the company will come through.
456692
Its funny that the picture that they show don't give clues to how it works. I am guessing you may have only treaded one side of the strap thru. After putting the strap thru the medal ring you tread the other half thru. Send me your email and I will send a picture to you. dsbucklin@yahoo.com (david).