How many of you received the initial email about your warranty? Purchased on 12/10/2013. Now I must call to get an email?
942301
Soon after your purchase, you should have gotten an email from noreply@warrantech.com with the header "Amazon Order Delivery - SmartGuard Protection Plan - Your Warranty is Ready to Be Registered". Search your inbox, you might have missed it.
848353
Register it online using the instruction in the email. Read the website FAQs. There are also phone numbers to call with questions. Every warranty is specific.
33244
I just went to the website, got their phone number called them up and they sent me a whole brand new one for free. I didn't even know if it was still really under warranty and they sent one for free anyway! Pretty good deal!
95613
90 day limited replacement warranty from date of purchase (with proof). Comes with email support too if you should need it.
2029062
Talked to Smart Guard today. In order to transfer the warranty to you I have to supply them with your information, name, address, telephone. You may send that to me at my personal eMail address...cod...iroc...at...gmail
1650055
Yes sir I had try to called 4 times to ur customers care and no one answer my call and I did not got any mail about what I complained . Auctelly on of my room mate had misuse my account. I got the camera from him now. I wanted to send it back to u guys. Thanks hope I will get reply back soon for u guys.
2009527
I purchased it as a Christmas gift. I just learned that it doesn't work at all.Sorry - no help with your warranty question.
2073146
Mine went out and they said they are shipping me a new one. I am still waiting but the tracking number says it should be here today. Sooooo... The person I was interacting with via email was polite and ready to make sure I was a satisfied customer. I can answer this question better once I receive it.
2242918
I did. The rebate was an important part of my decision Sunday. In fact I just got on the computer now to find out details about the rebate because the purchase process did not indicate anything about it. The only description I saw was the mention of a $200 mail in rebate. What that indicated to me that there was a rebate of money, not credit for another product. Where can I track this issue?
599552
I have sent TRC a request for the warranty and support information. I didn't get anything in the mailing package. Thanks for the request. It exposed me that I didn't have any info. When/If they respond I'll post it. It's a great tool for safety, security and a piece of mind. Sorry that's all I can do for know.
2094101
yeh, I already tried that. Originally i E-mailed them...the first guy didnt even read the thing..and explained that I did super saving shipping..which takes 3-5 days from an In Stock status. and that a december ship date looked correct [totally contradicting his own words]... that was an immensely useful e-mail reply. then e-mailed them again..no use..called and the guy on phone said they don't do such a thing. and that you might be lying/misinformed, which i dont believe you are.
95565
http://vip.asus.com/eservice/techmailreply.aspxFor those of you having having issues this is the link I used to get mine covered. Not that it being covered has helped a whole lot. I've been trying since July to get mine fixed, and. It's now November going on December. Just be aware of this before you buy an ASUS Product.
332713
I do not know how to claim the warranty. Can you please email me this information?
393458
Same here. Just got a very vague message that if I recently purchased this unit, I should have received an email with the new customer service contact information. I have not received any email. There was another thread on here that had a phone number, 610-385-8080, for a company called Heat For Less. I had to leave a message, however, so we'll see what comes of it.
994915
I have not noticed that problem with mine. I did contact customer service after another purchase however and they were very accomadating. Their email contact info is on a previous post on Amazon.
1433684
Email invoice to info@myivation.com for RMA # and return address... HOWEVER, I warn, this is likely a waste of $5 postage. All the defective units I've returned have been replaced by units that work for 24 hours or less. Honestly.
1056949
Good evening Amber-I just noticed your follow up message here on Amazon. I'm going through my inbox and I'm not seeing your email. Can you please try again. If you don't head back from me tomorrow, then clearly there is an issue with the email. You can also contact us direct at 845-358-5316.Thanks!Steve ParisiPresidentToiletTree Products