I just got it. I liked it but I realized scratches on it :(Box seems ok no damaged but changer has lots of scratch marks on edges... What should I do?
921736
Item is defective or damaged.anazon will take it back and replace it. Click on return.check damaged and you should get shipping label to send back. Or call amazon on phone
921737
I agree with exchanging it. Mine has no scratches, and we have been using it over a year, so there must be something wrong with yours. Sorry.
735950
I haven't had that problem at all.. I would contact them to see if you can exchange it!
417403
I've had it since May, and have just recently noticed some scratches, but no dents. The scratches are only noticeable when looking at it closely.
1419432
Doesn't sound normal. When did you buy it? If it within 30 days of purchase, I would take it back to where you bought it and exchange it. If it's been longer, call the company and they will tell you what to do.
1652881
No. The box I received was brand new. I didn't see any scratches or signs of use.
1622459
I'd return it! If it came fr Amazon they need to know & if it came fr one of their vendors they need to know! What a waste. Go up your acct online & look up your past orders & click to return it! I've had mostly good but a couple bad packaging experiences. They often send follow up emails to rate just the packaging on irders. They care about that stuff. Do it!
1514566
I've had my set for a couple of months and I haven't noticed any scratches as of yet. They still look great. Don't know if this will help you in your decision making process.
263900
didn't have that problem. what I would do is contact who you got it from and ask for an exchange or refund.it might be just a default in that one. it did settle when the box spring and matters was added.
1142690
hi -Ive been looking online as well. I found a thread on conceptart.org and it looks like the clear replacement IS a smooth one. I'm actually about to order one, if you want to wait a week or so, ill report back to confirm if this is true ;pit's a lead at least, so im gonna see if it's true or not
1699959
Hello Lynda , I bought a new one just because the price difference wasn't that great so I just went with new! I am sure if you want to save a couple of bucks you couldn't go wrong!
2105993
My hubby hasn't gotten any scratches on his wallet yet. I guess I would use stainless steel spray cleaner on it and see if that helps. Otherwise, I would contact the company and ask them.
1206562
If the mirror is new and looks that way when you got it, make sure you peal off the protective film that covers the mirror when it's shipped. If you've been using it a while and it has gotten scratched, then I'd be inclined to try some plastic polish to restore the finish.
224477
I believe you should be able to detect new from used. Scrutinize the item carefully and trust your gut feeling. I don't believe they will pass off used as new. Reputation matters and I doubt if they will risk that.
572756
No issue with scratches on my end. Have you checked the pen tip to ensure it is smooth?
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.
2086592
Paula, I have never before heard this issue raised, but I appreciate the information. If that spot is scratch-prone, we can let future customers know to be mindful of this and take extra precaution. Thanks so much. Sincerely, JR Hill Goedekers.com
1893027
ours was pretty wrinkly when we got it..i suggest to keep it up for as long as possible, ours eventually got better.but yours could be worse..if it looks that terrible,i would see if they have a good exchange policy or not...or u could wait it out and see if it gets better.?