my knife chipped/ broke. Is it covered under warranty?
924502
My understanding is that these knives are under lifetime warranty due to manufacturing defect. I certainly would try.
924503
I believe that the knife should be covered but you might want to read the limited warranty that came with the knife!
924504
If I remember correctly, the knife came with a limited lifetime warranty. You must be the original owner and the failure must be due to a manufacturing defect. If the knife broke due to what they deem as "improper use" you are on your own.
1474029
Shouldn't be a problem, there may be a defect in the receiving portion on the knife. I'd contact the manufacturer with the concern.
1231122
Im assuming you mean warranty and, as with all Shun knives, they come with a lifetime warranty against manufacturing defects, they also have lifetime free sharpening, so you can send them into the factory and have them resharpened all you pay for is shipping.
2229479
it did not last like it said - I loved the knife but it chipped all along the blade. I would not buy another one at that price.
1040896
I love those knives and keep them even when they break, wether because I dropped them or use them much for any reason cause I can use them for spare parts... if you didn't lose the part you can fix it youself. I often call these people to report fails too, hopefully they'll improve it... it's a great knive... not perfect though.
1797680
email the maker of the knife/ send the knife to the maker for replacement, but get their ok before you send it, hope this helps.
2226026
Keep in mind though you usually have to pay for shipping and handling. If it is broken I would send it in for a warranty but if it just needs to be sharpened I would say just sharpen it yourself, it is really easy
1410799
You call Sharp. They contract with a local approved vendor who picks up the item, diagnoses the problem and Sharp decides whether it's repaired or replaced. It's the same as any other warranty I've ever heard of.
549281
I used Kyocera sharpener to remove small chips from my knife. As far as I know big chips can not be repaired.
488414
My fiancee just had one of the knives break at the shank too. it scared the #$% out of her. We loved these knives. it was the 7-in. Edgy® Santoku Knife that broke. Edit: the support number is:furi support415 567 94408775679440
622707
i checked the original box they arrived in and it makes no mention of a warranty. they're good solid knives, balanced and not too heavy. as long as you take care of them and use them correctly i don't see how you would ever need a warranty. i would check the Global website and send them an e mail.
1896209
NO. Call Cold Steel's toll free 800 number on their website. They will verify that NO COLD STEEL PRODUCT sold on Amazon is covered by their warranty because neither Amazon nor any third-party seller affiliated with Amazon buys through an affiliated distributor. They said, and I quote, to consider anything by Cold Steel sold on Amazon or through any third party seller on Amazon as "damaged and / or defective."
2068124
Yes it does have a warranty and free sharpening for life. Just send it in. There is a clip that is reversible for tip up or tip down carry.
606167
sorry, I do not have that knife to check myself, I would try sending email to Spec.Ops. company. good luck
1263795
I treat my knives very carefully and haven't had that problem. This one is new, but I bought it as a replacement for one that was 15 years old, not because it wasn't like new, but because someone who shall remain nameless (husband) accidentally threw it away.
1270729
i dont remember off hand. i'll say i am impressed with these knives. got more than i was expecting for my money. there are some very nice and expensive knives out there, but i havent run into a task that these knives didn't handle with ease. these knives are used on a regular basis. hand washing and half a dozen strikes on the included sharpening steel keeps them very sharp and looking as new as the day they came out of the box. high quality knives at a low price. to tell you the truth, i'm not seeing the warranty as something i'm ever going to have to worry about.
1848592
I have $2k worth of Global knives...and will NEVER buy another one. My last knife ($300 chopper) rusted through the exterior plating, inside two or three months. We probably did not use the knife two or three times, total. My (several) complaints to the distributor (not Amazon) were ignored. Emails to Global were also ignored (later, Global claimed they inadvertently went into their span folder, yeah, right). I then wrote the CEO of Global in Japan via snail mail (complete with photos). His lackey responded that "since we do not know that you didn't put these into the dishwasher, WE CANNOT BE RESPONSIBLE FOR THE RUSTING OF OUR PRODUCTS." I have $2k worth of Global knives...and will NEVER buy another one. My last knife ($300 chopper) rusted through the exterior plating, inside two or three months. We probably did not use the knife two or three times, total. My (several) complaints to the distributor (not Amazon) were ignored. Emails to Global were also ignored (later, Global claimed they inadvertently went into their span folder, yeah, right). I then wrote the CEO of Global in Japan via snail mail (complete with photos). His lackey responded that "since we do not know that you didn't put these into the dishwasher, WE... » Read More I have $2k worth of Global knives...and will NEVER buy another one. My last knife ($300 chopper) rusted through the exterior plating, inside two or three months. We probably did not use the knife two or three times, total. My (several) complaints to the distributor (not Amazon) were ignored. Emails to Global were also ignored (later, Global claimed they inadvertently went into their span folder, yeah, right). I then wrote the CEO of Global in Japan via snail mail (complete with photos). His lackey responded that "since we do not know that you didn't put these into the dishwasher, WE CANNOT BE RESPONSIBLE FOR THE RUSTING OF OUR PRODUCTS." « Show Less