We have this eliptical for a few years and now it stopped working. Any idea about how to get help?
935947
These people do assembly, but they also do repairs: http://www.amazon.com/gp/product/B0054K921E/ref=oh_aui_detailpage_o08_s00?ie=UTF8&psc=1 They send a local repair person to your home. Also, under certain circumstances, you can still buy a protection plan here: http://www.amazon.com/gp/product/B00CVDKL1C/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1 but it looks like you may be past the 3 year mark. Good luck.
935948
These people do assembly, but they also do repairs: http://www.amazon.com/gp/product/B0054K921E/ref=oh_aui_detailpage_o08_s00?ie=UTF8&psc;=1 They send a local repair person to your home. Also, under certain circumstances, you can still buy a protection plan here: 3-Year Fitness Plan ($450-500) but it looks like you may be past the 3 year mark. Good luck.
935949
If you have not already tried, you may want to contact Horizon Fitness Customer Support at 800.244.4192. Many of the parts may still be under warranty. I have used them in the past, and the have been very helpful. Even if the warranty has expired, they may still be able to repair whatever it is that is not working for a reasonable fee. Best of luck.
1175190
We ordered one in December 2012. Just checked it and noticed it's no longer working. Bummer.
1944633
Mine still works. I did call for some tech issue years ago and they were very helpful. Good luck.
1427670
If it is a new unit, try a different new battery (as the battery could be defective), followed by a different new unit.If it is an old unit, I would suspect it has failed (i.e. reached its lifetime, say over 5 years), and needs replacement.
1694666
Mine stopped working too. I'm very disappointed in this product. I don't know the replacement piece. Sorry
714301
we actually called the company and they sent us out a new component... it seemed to be faulty... good luck!
1469194
Ours stopped working all of a sudden. Changed batteries, repositioned and it still will not work. Called the company and I have yet to get a call back about it!
1476613
Agreed....This product worked great for a couple years and now doesn't. Called Tech Support and got the big goose egg that my model is discontinued and is no longer supported even though the product is clearly with in the 3 year warranty.
1430659
I would try to contact the company that sold it. The price is so reasonable, I'd buy another unit!
1112407
Sorry I can't help... This weekend the same thing happened to the unit I bought for my Mom. Please let me know if you find an easy fix for this problem.
1261477
I have several suggestions; please check the date on the device. Note that the replacement time is about 10 years. One other problem we had was insects, specifically ants, nesting in the rafters, down in the alarm base. Vacuumed them out, everything worked fine. Reinsert battery, checking for firm settling. Best of luck.
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
1570356
I'm not sure I've had mine for a year now and it worked amazing but it recently stopped working and won't turn on and it could be due to electricity
1618532
I bought mine about a month ago and it just shorted out! It's not working anymore. What are our options?
98004
Did you try and calling the company ? If not I'd try with them and see if they can help
1779014
I have the same problem and it never has worked called Neato they told me to send it to the people that they use to repair the equipment. I just think that it going to cost more money just going to dump it . I read on the internet and it seems that all of the replacement batteries are doing the same.
358785
I never had that issue. Mine was going strong for a year and a half and I misplaced it (seriously -- I have no clue where I left it). I loved that thing. Have you tried reaching out to the manufacturer?