I tried installing a cartridge in and the red lights all turned off and printer does not recognize it. Tried another and some problem...help!
912543
My first thought is did you remove all the tabs that cover the ink cartridges? Also are you sure this is correct cartridge for your printer. My Canon MX892 works fine with these cartridges in spite of what Amazon posts on their sale page. I did purchase another brand of cartridges (black) which leaked all over my printer's insides, but, again, these worked fine. Good Luck!
912544
You did not provide the printer model.Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer.(ONE cartridge will suffice for this test.)If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
912545
I am sorry that I never saw this question. I did not have any problem with these cartridges. However, I have tons of problems with my Canon printer and would love to chunk it against a wall and buy a new one.
912546
NEVER pull all of the cartridges out to replace the cartridges. Do them one at a time. Make sure all of the packing tape strips are off of the cartridge. Seat the cartridge properly before pressing down at the front of the cartridge. If the light doesn't come on there's something wrong. Most likely, you've ordered the wrong cartridges.
912547
You did not provide the printer model. Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer. (ONE cartridge will suffice for this test.) If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
912548
I would make sure it is in the correct place and clicks in. If not, it might not be the correct type for your printer
805604
Hi Angela,, what I did when that happen to me, was, I took all colors cartridges out, yes even my empties, an put them back in, an made sure they clicked in place, try it, it worked for me, then restart the printer.
1198960
I had the same exact thing happen, what you have to do is tap the side of the cartridge to loosen it up and just keep inserting and pulling it out until the red light goes away. I literally had the same problem, took me a good 8-10 minutes to get it to work, but after I got it working I started printing and the quality was excellent. You just gotta get past that hump, but yes the toner does work and works great!
1351635
What I have done is to take the cartridges out and wipe the bottom. Sometimes I give them a shake. You could even clean the print heads with a clean towel. Or, turn the printer off for a couple of minutes, then back on. If none of these work then the print just doesn't want to recognize the cartridges. Unfortunately, it happens.
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
497634
Try to firmly and evenly press the cartridge into place Also make sure the plastic seal is punctured. I installe dblue an dthe same thing happene dto me Monkeyed around with the printer until it worked took about 45 mnutes also turn printer on and off
849307
My printer has lights above the empty cartridge, if it's new there should be an order listed in your directions. And it should also tell you on the printer, or at least mine does. Are you sure your printer takes a grey cartridge? Not all do.
1632695
I had the same problem. However, I think I had to reset the printer and turn it off and on. Then it recognized.
2210605
You can try cleaning the print heads (google the model of your printer along with "cleaning print heads" and you should be able to find instructions") and try a better quality ink. It may or may not work. It did not work for me. I ended up having to replace my printer after using this poor quality ink. Good luck to you!
2130224
When I purchased this brand the reviews says that it may take a few tries to get it to work. I had a cartridge that did not work, and I removed it and put in back in and it worked.If that does not work I would contact the seller for a solution. Hopefully, this works. :)
219703
Contact the company. They replaced the one my machine did not like, no charge. The other cartridge I had ordered worked perfectly. No complaints at all. Great price, great service.
692656
I believe the photo black must be replaced for the printer to work; in my experience if any of the colors are empty the printer shuts down. Be sure and match the symbols so you're uing the correct ink cartridge.
256820
Make sure the printer is ON!! That was my problem also...I just changed mine for the first time....
99401
PS Make sure your printer is plugged in and turned on before you attempt to replace a cartridge. You be surprised that how some people would not know this.
2056327
You will want to make sure that the cartridge is seated properly. I have had them stick up a bit. If that doesn't work, contact the helpline. Good luck!
1297305
We had the same problem with the first one we bought and had to return it to the store. Ordered another one (exact same model) and it has worked beautifully. Have you tried actually replacing the cartridge? aIt could be that you have a faulty cartridge rather than a bad printer.
1967093
Yes my computer says that it won't recognize the cartridge or that it is low.