My cartridges are registering as empty...do I need to send them back to amazon for credit?
920787
My black cartridge has nothing coming out, even though it registers full. Put a new one in & it works so it is not my printer. Did you send me a cartridge that is empty? What can I do?
1911952
hi, the cartridges are empty, just add ink. Seal them with the plugs. Gentley rock the cartridges and install into the printer, and print. Please excuse and grammer mistakes. I'm on my iPhone.
2271685
I've changed printers so I don't use that cartridge any more. I had one problem with a vendor that sold me two already expired cartridges, but he credited me. I haven't had any problems with other vendors. That particular vendor has excellent ratings, so I would trust him/her. The great thing is that if you're not happy with a purchase, Amazon.com will make it right!
1165108
Once the cartridge registers as empty, turn the printer off and back on again and the cartridge will register as full. Mine wouldn't reset until after it thinks it's empty.
906430
The same thing happened to me. They are the wrong cartridges. The sensors are either incorrect or defective.
1529934
I called the seller and the answer that they gave me was to just wait until the printer says the cartridge is empty then remove it and replace it. You have to physically check the cartridges to see if there is enough ink.
193665
I didn't check that. I just assumed they would be good cartridges since I had just received them. I was very disappointed.
1498548
Can't say. Been working fine on mine without a hitch. On the third "replace cartridge" notification and reset with no issues...
815270
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please make sure you remove the orange piece from the new cartridges, then please put them in, and make sure they click in, it might need the extra push to get them in, if a message pops up that they are not original, please just acknowledge the messages and click ok. and do 2 test prints. This should work. Please let me know. Thank you
527848
Mine register as they have ink. But for me my printer hasn't printed right since I put them in. Even after returning to the regular cartridges now. I have to take it in to be looked at.
254232
I usually get cartridges refilled at Costco. after printing a few pages in grayscale the black ink cartridges says empty and on my new windows7 computer it will not print/copy anything with either cartridge until you replace the "empty" cartridge which is not really empty since it was just refilled..... arge
1552538
See my review a few weeks ago - my cartridge worked right away, perfectly. I cannot remember a strip. I hove two more cartridges but do not want to break their seals to investigate. Take the cartridge, look for a strip on it - that's what I would do. Good luck. RORIDORY
644265
you didn't do anything wrong. I had the same problem and the company would not do anything about them because it was past so many days! Everywhere else I ordered the cartridges from were good up to a year if there was a problem. Not this company. some of my were not recognized by the printer, so they weren't any good to me. Other ones leaked in the bag. I've been trying to use them up, but I have to clean the heads alot too. These are garbage and amazon should stop selling them.
1190158
I have a similar printed and the refurbished cartridges work on mine. Don't know why they will not work on yours. Sorry I cannot be a much help.so
912547
You did not provide the printer model. Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer. (ONE cartridge will suffice for this test.) If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
332534
Well, start with the fundamentals: Is the black cartridge in the correct slot where the black cartridge should go? If you put the old cartridge back in, does it work? Do you see the ink level show up when you query the device?
346390
Just be careful to check out the merchant reviews if other than Amazon, even if Amazon is fulfilling the order. I've ordered these cartridges through Amazon before without problem, but they weren't being sold by the merchant in this case. Also, Amazon has always been great in resolving any issues. In this case, Amazon gave me credit for the outdated cartridges, and I reordered the cartridges with the assurance from Amazon that they would make sure I didn't receive outdated cartridges again. The replacement cartridges were all good.