Unsatisfactory Canon Repair My XT1 broke after only owning for 3 weeks. Canon has had it longer than I have at this point. They won't replace, only repair. I am terrible at dealing with customer service people that just repeat canned responses. Anyone have any suggestions how to get them to either replace or get their butts in gear? Thanks for your help. Unsatisfactory Canon Repair My XT1 broke after only owning for 3 weeks. Canon has had it longer than I have at this point. They won't replace, only repair. I am terrible at dealing with... » Read More Unsatisfactory Canon Repair My XT1 broke after only owning for 3 weeks. Canon has had it longer than I have at this point. They won't replace, only repair. I am terrible at dealing with customer service people that just repeat canned responses. Anyone have any suggestions how to get them to either replace or get their butts in gear? Thanks for your help. « Show Less
933066
My spot was in all video and photos in any conditions. It was very visible if I would take a photo or video of a light colored wall.After a call to Canon my TX1 was sent out the next day, seems you have to be on them to get anything done. It is in perfect working shape now. Still very disappointed in Canon's service for such a new product.
933067
any update? My brand new TX1 has a little blue spot on all video done in low light. Does that sound familiar to your 'spot' problem?
933068
I would let them repair it if I were you. I've had them repair a couple of my cameras under warranty and the repairs were great.
1275077
I called the phone number inside of the box on one of the papers to start my warranty. It was automatically started as of that moment. I would contact Fujifilm and make sure to let them know of your concern. If you have anymore trouble, feel free to ask again and I will contact my son, whom I gave my camera to and find out more information for you. Good luck.
1263961
Same thing happened to me, twice. The first one was replaced under warranty, the second one did the Same problem for me "Zoom Error" and the warranty ran out after the store replaced the first one for the same issue. Internet search has many posts from consumers that are having the same problem. Cannot send for repair to Olympus, no parts. Probably because it was a "lemon". I rarely write reviews but I am not a happy camper spending my money on junk! Also, we rarely used either one of them. It was purchased to take pics of the grandchildren. Olympus is getting back to me w/some kind of discount coupon/code to use towards another purchase. They want the receipt submitted, hope you still have yours. Same thing happened to me, twice. The first one was replaced under warranty, the second one did the Same problem for me "Zoom Error" and the warranty ran out after the store replaced the first one for the same issue. Internet search has many posts from consumers that are having the same problem. Cannot send for repair to Olympus, no parts. Probably because it was a "lemon". I rarely write reviews but I am not a happy camper spending my money on junk! Also, we rarely used either one of them. It was purchased to take pics of the grandchildren. Olympus is getting back to me... » Read More Same thing happened to me, twice. The first one was replaced under warranty, the second one did the Same problem for me "Zoom Error" and the warranty ran out after the store replaced the first one for the same issue. Internet search has many posts from consumers that are having the same problem. Cannot send for repair to Olympus, no parts. Probably because it was a "lemon". I rarely write reviews but I am not a happy camper spending my money on junk! Also, we rarely used either one of them. It was purchased to take pics of the grandchildren. Olympus is getting back to me w/some kind of discount coupon/code to use towards another purchase. They want the receipt submitted, hope you still have yours. « Show Less
142363
This is a common problem with this model, and a design fault to which Canon will not admit. Even if your warranty has long expired, you can get a replacement camera or repair because this camera was 'not of merchantable quality.' I am thinking of mounting a group legal action to make this happen. If you have this problem with this model, drop me an email thewideangleco[at]gmail.com. Don't send any personal details, just a note to say that you have this camera, or had it, with the fault of it not focussing when zoomed. When the legal action is prepared, I will contact you with details. This will cost you nothing at all. This is a common problem with this model, and a design fault to which Canon will not admit. Even if your warranty has long expired, you can get a replacement camera or repair because this camera was 'not of merchantable quality.' I am thinking of mounting a group legal action to make this happen. If you have this problem with this model, drop me an email thewideangleco[at]gmail.com. Don't send any personal details, just a note to say that you have this camera, or had it, with the fault of it not focussing when zoomed. When the legal action is prepared, I will contact you with details. This... » Read More This is a common problem with this model, and a design fault to which Canon will not admit. Even if your warranty has long expired, you can get a replacement camera or repair because this camera was 'not of merchantable quality.' I am thinking of mounting a group legal action to make this happen. If you have this problem with this model, drop me an email thewideangleco[at]gmail.com. Don't send any personal details, just a note to say that you have this camera, or had it, with the fault of it not focussing when zoomed. When the legal action is prepared, I will contact you with details. This will cost you nothing at all. « Show Less
1192690
Greetings,Yes, we are a Canon Authorized Dealer and Therefore any item you buy from us will automatically come with USA and Canada 1 year limited warranty. Please note, we only sell new items not refurbished. Since you ask us about refurbished policy for this item I think it will be a wise idea to Call Canon. If you buy a refurbished Item directly from Canon you will still have the one year warranty with the company. However, we are not sure about other sellers.Attached we include a Canon Phone Number: 1-800-385-2155. Please do not hesitate in contacting us if you have further questions.Best,H and B Digital Team Greetings,Yes, we are a Canon Authorized Dealer and Therefore any item you buy from us will automatically come with USA and Canada 1 year limited warranty. Please note, we only sell new items not refurbished. Since you ask us about refurbished policy for this item I think it will be a wise idea to Call Canon. If you buy a refurbished Item directly from Canon you will still have the one year warranty with the company. However, we are not sure about other sellers.Attached we include a Canon Phone Number: 1-800-385-2155. Please do not hesitate in contacting us if you have further... » Read More Greetings,Yes, we are a Canon Authorized Dealer and Therefore any item you buy from us will automatically come with USA and Canada 1 year limited warranty. Please note, we only sell new items not refurbished. Since you ask us about refurbished policy for this item I think it will be a wise idea to Call Canon. If you buy a refurbished Item directly from Canon you will still have the one year warranty with the company. However, we are not sure about other sellers.Attached we include a Canon Phone Number: 1-800-385-2155. Please do not hesitate in contacting us if you have further questions.Best,H and B Digital Team « Show Less
947350
I've had an XT11 for about 1.5+, daily use, lots of mode switching. The mode switch button has broken/worn out. I emailed Klarus Customer Service and asked if they sold a tail cap assembly (described my issue). They offered me the choice of mailing me a new switch (to install myself) or mailing in the tail cap to have them install a new switch. No cost (except for postage if I was mailing it in). I got my email answered very quickly (less than 12 hrs).
1810681
Hi Jeannette,I had to contact Canon. They sent a replacement Pixma and asked me to ship back the first one in same box, at no charge to me. I have not had any problems with this second printer. Karen
325607
I called the vendor. They gave me a warranty. It's through a third party. I love my camera and the bundle. I was checking about the "grey' market.
2245250
IMO even if you can find how to get a warranty it's probably not worth pursuing. Mine was bad quality out of the box, and the most that the company is going to do is send you another crappy camera. Personally I have just marked mine up to bad judgement. Lou
130162
I'm sorry to hear about your horrible experience, but it sounds like it was a very remote occurrence. I, like the several other people whose comments I see here, have had no trouble with my Lumix. I would follow Janet's advice; return the camera, and let the company make it right with you. Unless they are totally unethical, they won't want to leave you unhappy with their product. These are actually nice cameras. I'm sure they'll fix this for you.
1938631
That problem occurs with many Canons. Canon knows about the problem, but has done nothing to help people with the issue. When we e-mailed them about the error, they basically just wanted to sell us a new printer. This is part of their response, "...You are eligible for Canon's Loyalty Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price, and with free FedEx Ground shipping. If you would like to take part in this option, please call our Sales Department..." Our printer wasn't that old, just past the one-year warranty. So, we bought and new printer, but it is not a Canon. If you visit the Canon Forum website and search for the error, you will find more frustrated customers with the same problem. Sorry.
87255
I now have a Canon and I'm very happy with it. My story is roughly the same with zebakaneba. Lens shutter stops working, and send in for repair. Repair comes back, but then now the auto focus is messed up. (it wouldn't focus when lens is zoomed out all the way). Send in for another repair, the tech notice sand grain in the camera, conclude that I have abused the camera (which I haven't). Return the camera unrepaird. People take their camera to various places. If enough particles to come into the unit to break it within the regular use, I would call it a bad design. I bought Panasonic and within 6 month, I had to replace it. Really bad experience. I personally will not buy Panasonic again. I now have a Canon and I'm very happy with it. My story is roughly the same with zebakaneba. Lens shutter stops working, and send in for repair. Repair comes back, but then now the auto focus is messed up. (it wouldn't focus when lens is zoomed out all the way). Send in for another repair, the tech notice sand grain in the camera, conclude that I have abused the camera (which I haven't). Return the camera unrepaird. People take their camera to various places. If enough particles to come into the unit to break it within the regular use, I would call it a bad... » Read More I now have a Canon and I'm very happy with it. My story is roughly the same with zebakaneba. Lens shutter stops working, and send in for repair. Repair comes back, but then now the auto focus is messed up. (it wouldn't focus when lens is zoomed out all the way). Send in for another repair, the tech notice sand grain in the camera, conclude that I have abused the camera (which I haven't). Return the camera unrepaird. People take their camera to various places. If enough particles to come into the unit to break it within the regular use, I would call it a bad design. I bought Panasonic and within 6 month, I had to replace it. Really bad experience. I personally will not buy Panasonic again. « Show Less
1965079
I had a problem with the zoom and so did another customer. The camera is broken and the cost to fix it is too expensive. i wouldn't buy another fuji camera ever. Sorry, I need to be completely honest....
1757429
Really, the warranty is that they suppose to replace it if breaks within a certain time frame.Mine did break indeed and it was replaced; and in a week the other one got broken. I attempted to contact the people who deal with the warranty. I was asked to send the photos, - which I did; and since the there was no a response. I guess if you are lucky to fit within the breakage time frame, then you might get lucky to have it replaced, but that's where the luck is over. There are no refunds on these defective products that were proudly made in the Republic of China.
891360
YES! I returned my first one because Canon said this was not normal - but now I'm having problems with the second. Are they lying? Also, does anyone think it's the actual connection of the batteries in the compartment? Should I return this or just accept this is how the product works? I'm so frustrated!
1775129
They had send me a replacement for Canon .. Both the units did not work and quality is extremely poor. I would not buy it.
240939
I've only had mine for about a month but no problem so far. I would definitely contact Olympus support. I had a question about the camera when I first received it and they could not have been any nicer. If that doesn't resolve the issue, I would then contact Amazon for an exchange.