I have ordered this heartrate belt in Jan 2014, there is water leakage into the battery and not working now. How to get it fix? I am located in HK.
924163
Hi Jessica. I had a minor problem with mine and returned it to the current manufacturer, Saris Cycling group. They were very helpful and prompt in resolving the problem. The contact info is at this link: http://www.sariscyclinggroup.com/contact-us/ .
1147805
Yea, I noticed the same thing. I got a unit in September and a month later in October I had to replace the battery. I thought that perhaps the original unit sat on the shelf for a while and that the battery was bad. Unfortunately the weather turned for the worse since October so I have not used it since and I do not know how this next battery is going to hold up.
1120573
My 220 died after one 30min stint in the pool so I would have to say it isnt waterproof (or mine wasnt at least). Once I got out of the pool my watch went crazy and kept turning the GPS on/off and vibrating until the battery died. I let it sit dead for a couple of days, re-charged it and had the same issue. Since my watch was a year old, I had to toss it in the trash. I'd say be careful if you do swim with it and if you have the same experience and are still under warranty, make sure Garmin fixes it for you. I've had many Garmin products (and loved them) and this really damaged their reputation in my eyes. My 220 died after one 30min stint in the pool so I would have to say it isnt waterproof (or mine wasnt at least). Once I got out of the pool my watch went crazy and kept turning the GPS on/off and vibrating until the battery died. I let it sit dead for a couple of days, re-charged it and had the same issue. Since my watch was a year old, I had to toss it in the trash. I'd say be careful if you do swim with it and if you have the same experience and are still under warranty, make sure Garmin fixes it for you. I've had many Garmin products (and loved them) and this really damaged their... » Read More My 220 died after one 30min stint in the pool so I would have to say it isnt waterproof (or mine wasnt at least). Once I got out of the pool my watch went crazy and kept turning the GPS on/off and vibrating until the battery died. I let it sit dead for a couple of days, re-charged it and had the same issue. Since my watch was a year old, I had to toss it in the trash. I'd say be careful if you do swim with it and if you have the same experience and are still under warranty, make sure Garmin fixes it for you. I've had many Garmin products (and loved them) and this really damaged their reputation in my eyes. « Show Less
1788117
Sorry Greg, I threw the box away...along with the docs. It is made in China and even though it may have had a warranty on it, I doubt I could get service for it if it failed. Its not a high end, expensive one so I don't expect a whole lot out of it. It does work fine so far. Just swap out the factory battery for fresh ones and you should be good to go.
1745803
Contact the company for a replacement, sounds like a defect. I never had that issue with mine.
898322
I purchased the system for a friend and he mentioned this problem, but when I checked it out (timer ect.) it did not malfunction on my watch. Now that you have peaked my intrest, I need to contact my friend and get an update.
2014208
Did you find a solution? I'm having that same problem now, with a new belt! Not sure what to do now...
1135450
The only thing I can tell you has already been said below. I do love my Big Boss and use it often. I hope you learn to use yours, but I have to tell you, if none of the answers below help you any, you will need to contact the company that you got it from and see what their exchange policy is, or the store that you got it from, because it definitely has a problem and needs to be fixed or replaced!!
1864402
Did you put the battery in? The meter on mine quit working after a year or so but unless you record your mileages and times ii's no big deal at least to me. Otherwise call the company and request a new monitor
130816
Mine Still works and hasn't leaked. I put grease on the o-rings to help prevent it leaking. If it's within 30 days call the vendor and see if you can get a replacement.
892969
Hello, I sent this product back almost immediately since it did not meet my needs. There may be contact covers over the battery terminals, (occasionally they put these on for transit). I imagine you have already checked for that. My only other suggestion would be to contact 3M directly as they probably provide a one year warranty. They would most likely send you a new battery.Since this product could not meet my needs I returned it almost immediately. As
279365
I had the same problem with the one I ordered so I opened up the battery case to see if maybe the betteries were bad or missing. They has become badly oxidied in the case and so were obviously very old. I pried the suckers out with a screw driver, threw them away (being careful not to touch them with skin in case they were leaking any fluids), cleaned the inside with a clorox wipe, and popped some new batteries in and it has worked great ever since. Give that a try and I hope this helps!
1823108
I have the same problem, and have tried the sensor in virtually every orientation and virtually touching the crank mounted magnet on each rotation. Nothing has worked so far. A customer service rep from Wahoo has suggested swapping out the battery (apparently they can cut out a single function if they are low), and or resetting the network settings on my iPhone. I have yet to try this...was just looking here to see what battery to get. Mine is brand new and the other functions, including the heart-rate monitor, all work just fine. Only the cadence is missing.
680830
I have the same problem. So far I just remove the battery when not diving. Try removing the magnet used in the slider. I know that's not a good answer but it will give more info. I think it needs a bit more design work.
979628
Your watch may need a new battery or it is dying. My first watch acted similarly. I just bought another one just like it because I like the heart monitor feature.
1223618
I would contact the company and see if they can do anything for you. I've had mine for quite a while and have had no issues and I use mine everyday.
2219021
Unfortunately I have not had good luck with the battery. After about three months of use the battery no longer holds a charge very well. By this time I had to to charge it every couple of days. I contacted Water Pic and after some discussion they did replace the unit, and have now done so twice. But both replacement units have had the same problem with the battery no longer holding a charge well after 2-3 months of use. They seem to be aware of the problem but have not taken steps to correct it.