This guitar arrived extremely bowed and is untuneable. By the time we discovered it, we couldn't return it. What can we do? It's unplayable.
925670
just return it,if you have the receipt they should honor the return if you contact the seller,my son doesn't have any problem with the one i got for him.
925671
Well the amp I guess from the shipping thats probably why it was messed up and the bass guitar neck was messed up so to answer you question yes it was
925672
Same thing happened to me! But luckily I actually COULD return it. You just need a receipt.
1476954
My first order of this item was fulfilled by SamAsh.com. The guitar was not packaged well, and there was a hole larger than a quarter that had punctured the packaging and the back of the guitar. The seller sent a prepaid shipping label and gave me a full refund. I ordered again through Amazon, and this time the order was fulfilled through Amazon. The packaging was much more protective and the guitar arrived in perfect condition.
2003028
The strings come already in place. I do not however recommend that you buy this guitar. I had one, and the tone was awful. Unless you are buying it for a child to play around with, save your money and buy a better guitar.
1436700
The guitar vendor will send one if contact them. It's well worth a try. My guitar was perfect after I set it all up. Alston has a good reputation for helping customers. Good luck
152382
I am right now attempting to return it because the quality is so awful and it stretches the images to wide. But on the returns page it says it can't be returned because it's a 'hazardous material'. ?? Why were they able to send it to ME? I have just sent an email to the seller and I'm hoping for satisfaction.
1132034
I bought this as a gift for my 16 yr old niece for Christmas 2014. She STILL HASN'T BEEN ABLE TO PLAY IT! NOT ONLY WILL IT NOT STAY 'IN' TUNE, BUT SHE CAN'T EVEN GET IT TO TUNE PROPERLY ENOUGH TO START TO PLAY IT!!! She is highly musically inclined and plays a total of 13 or 14 instruments, well. Many of them are stringed. So it is NOT due to her being a newbee/amatuer. My Advice: DO NOT BUY IT!
2010419
I have the same issue. I've given up on this. I'm looking to buy my son another guitar.
564759
I contacted amazon and the manufacturer to no avail. I had to throw this item away due to condition. Also I'd like to state that the item was only played with maybe 5 times before it was completely unusable.
753476
My experience was that the guitar is playable out of the box, but can be set-up even better.If yours arrives with rusty strings, when you replace them, take a very fine sandpaper and buff the frets and oil the fretboard with lemon oil. I hope this is helpful, good luck!
1476953
The guitar was sent in its original box which was taped at the top and bottom but not in the middle. This made it possible to get into the box during shipment. It was a miracle the guitar wasn't damaged. The box was also ripped in a few places. Not very good.
753472
My experience was that the guitar is playable out of the box, but can be set-up even better. If yours arrives with rusty strings, when you replace them, take a very fine sandpaper and buff the frets and oil the fretboard with lemon oil. I hope this is helpful, good luck!
1779258
YES that is how the one I ordered as a gift arrived I was shocked Many People said mark it as a Gift because photo and info are on retail boxI will have wait till family member opens it on Christmas find out if the Guitar Is Damaged12/7/2014I see Amazon Reads reviews and Questionsthey are now looking into why this Item was shipped in its Retail box
1815511
Nooo..I emailef epiphone and asked if its supposed to come with one, the guy said they stopped shipping the guitar with guitar cablesIf I wouldve known I wouldn't have bought itBut the guitar is beautiful ! Sound and looks.
1476952
Yes! It is very well packaged, we had no issues at all. Gorgeous guitar! Sounds great!
1579673
Same issue here. I'm hoping it's defective, as opposed to me being super dumb :) Trying to play some Rocksmith...
2044862
TV arrived with no sound. Amazon would not accept return of broken set. Samsung in my area does not have parts to fix the TV. Stuck and very unhappy! Buy locally so you can return it if there's a problem.
1132949
First off you purchased a defective Supersonic player. I had 2 of these and threw both of them away in the trash because of constant problems. Just throw it away and start over with something new.