Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1307749
No, we just had to figure it out ourselves. Customer service was non-exsistant.
1712416
I don't know. The company does answer their phones. Maybe if enough of us call they will fix the problem!
947049
I called and they use ATT.I had a very positive impression of the company from my conversation.They don't outsource customer service!
525232
Supposedly. I've tried to make a claim but it took a couple emails before they replied with a lie to avoid fixing a minor issue.
1670144
No. No one would answer the phone. You had to leave a message and they were supposed to call you back. I never heard from them so I went through Amazon to get a refund
2020608
I'm not sure. Contact their customer support via phone or email. I've had excellent results when dealing with them.
1969990
Mine DID NOT I have to call them and get them to send me the Printer they told me it did not come with one but they would send it to me since it was in the pitcher and it DID NOT come with the credit card reader and they would not sent it to me. The program is not a good one the recipts are hard for the customers to understand it show the after tax total on all sales so the customer thinks they have been overcharged on all items and they do not understand that they were not. There customer service is very poor they could not help me some of the most simple tasks that I needed done and I had to figure it out on my own. The program is NOT very user friendly. Mine DID NOT I have to call them and get them to send me the Printer they told me it did not come with one but they would send it to me since it was in the pitcher and it DID NOT come with the credit card reader and they would not sent it to me. The program is not a good one the recipts are hard for the customers to understand it show the after tax total on all sales so the customer thinks they have been overcharged on all items and they do not understand that they were not. There customer service is very poor they could not help me some of the most simple tasks that I needed done and I had... » Read More Mine DID NOT I have to call them and get them to send me the Printer they told me it did not come with one but they would send it to me since it was in the pitcher and it DID NOT come with the credit card reader and they would not sent it to me. The program is not a good one the recipts are hard for the customers to understand it show the after tax total on all sales so the customer thinks they have been overcharged on all items and they do not understand that they were not. There customer service is very poor they could not help me some of the most simple tasks that I needed done and I had to figure it out on my own. The program is NOT very user friendly. « Show Less
256188
I don't know for sure but the company is very responsive to inquiries such as yours. During the ordering process there is an opportunity to ask pertinent questions. I think they can do that but you need to ask to make certain.
1057119
I believe so, at least that is what I was let to believe when I talked to customer service. Hope this helps.
1982240
I don't know, but I think they would help you directly. I trust their judgement and honesty. Try asking directly, they seem to really be quick and informed and helpful with any questions. Very customer friendly- and they guarantee satisfaction.
1900207
Hello, I used their service and It was GREAT!! believe me, they are reliable and they do a high quality job. Don't hesitate!
157529
Not sure, but ispring cust service is pretty good at follow up...check with them.
2005475
The product works but the company is less than truthful. I don't trust their promises.
1861073
I am not certain, but I believe so. My experience has been that they will do everything possible to correctany problem. Give them a call.
1280201
I don't think so, but if you contact customer service they may be able to tell you, I had a great experience with calling them
2279553
stay away!!!!! they are deceptive in their business practice and since you have to give them your credit card in the beginning, they keep charging it whenever they want....bad news, horrible horrible experience! hope this helps