Help, I bought this for my Niece's 3 yr old son for his birthday. He is SOOO excited...BUT...they went to turn it on & the screen is "white"....& there "is" sound. Did this happen to anyone else? Help, I bought this for my Niece's 3 yr old son for his birthday. He is SOOO excited...BUT...they went to turn it on & the screen is "white"....& there "is" sound.... » Read More Help, I bought this for my Niece's 3 yr old son for his birthday. He is SOOO excited...BUT...they went to turn it on & the screen is "white"....& there "is" sound. Did this happen to anyone else? « Show Less
937695
It happened to me a couple of times. The first time I had to double check the batteries and then replace them, the other time the game wasn't all the way in. I would try the game first a it still does it when my twin boys don't push theirs all the way in and if that don't work try the batteries. If it's not either one of those I would send it back for another. Hope this helps!
937696
It's never happened to us. Are the batteries new? I would replace those and if it doesn't help, return it. It may be defective.
507955
It's never happened to my granddaughter's. If you just purchased it, I would probably return it.
937697
My daughter's works just fine. That one May have a defect. I'd send that one back.
685991
no we received ours and the screen was white then turn black . Then the seller would not return it so we could get our money back.
1238776
About the key board being lit, unfortunately that is not the case. But the touch screen is very lively, any slight vibration and the home screen lights up! Hope this helps!
1949745
I think it was just a fluke with my order, I let Amazon know and they emailed me a return sticker to return the broken one and they sent me a new one. The new ones has no issues and works just great. I think I just got a dud, I wouldn't hesitate buying it, my kids LOVE it...still after months of playing with it. And if per chance you get stuck with a dud Amazon is great enough to resolve the issue quickly.
2006956
We've had nothing but trouble with ours...... now ours will play for a few minutes, then the picture goes black while sound still works (IF you turn it off, then it will come back on for a couple minutes before going black again)....... getting ready to purchase a new one (NOT RCA THIS TIME!).
2017125
You know, it's kinda funny because I started this discussion because I was so worried about the picture of my new tv. Our picture so far is great, however, it was the sound that crapped out within only days. It has a lot of static and you have to turn it up really loudly to even hear it now. It is still within the 90 return time, so it will be going back the first chance we get. Now I am worried about if the new tv that we get will have anything wrong with it's picture. Other than that we love the tv. There is part of me that wants to slap on some external speakers and not worry about returning it and the hassle. You know, it's kinda funny because I started this discussion because I was so worried about the picture of my new tv. Our picture so far is great, however, it was the sound that crapped out within only days. It has a lot of static and you have to turn it up really loudly to even hear it now. It is still within the 90 return time, so it will be going back the first chance we get. Now I am worried about if the new tv that we get will have anything wrong with it's picture. Other than that we love the tv. There is part of me that wants to slap on some external speakers and not worry about... » Read More You know, it's kinda funny because I started this discussion because I was so worried about the picture of my new tv. Our picture so far is great, however, it was the sound that crapped out within only days. It has a lot of static and you have to turn it up really loudly to even hear it now. It is still within the 90 return time, so it will be going back the first chance we get. Now I am worried about if the new tv that we get will have anything wrong with it's picture. Other than that we love the tv. There is part of me that wants to slap on some external speakers and not worry about returning it and the hassle. « Show Less
1610354
Has Paul already replaced the screen?If so, it's very easy to inadvertently damage the Menu and Back buttons. If Paul has NOT already replaced the screen, then I would guess that it's a problem 'internal' to the unit.Jack
791898
I called ASUS and they said I had the first generation and I placed the order. I installed the screen and it had the x axis problem. So.... I bought an ipad. I know there's away to hack in and fix the problem, but that's over my head.
2048026
I got mine yesterday and worked great for about 5 minutes... But I noticed the SOUND on/off option wasn't available on my unit - as shown on the user manual... I then pressed the factory reset option (hoping the sound option would appear), but instead the unit completely quit working... Dewalt said there isn't suppose to be a sound option and didn't know why my user manual was showing it.... There was no fix so I ended up having to return it for a new one... The wait begins again....
1912100
I am on my second one and just got in the mail and already the screen goes black, I am so dissapointed and frustrated that I waited 2 weeks and so did my four year old daughter only to recieve it not working! [[ASIN:B004Z7H07K LeapFrog LeapPad Explorer Learning Tablet pink
200533
Ours was having the same problem and the screen was not responding where the port was. We contacted the amazon seller and they immediately sent us a new one, and a pre paid box to send it back in if I remember right. I'd contact the seller. It comes with a 1 year warranty.
2272822
Well,ds s what i did,i order a 2nd gen lcd screen 4 my ipod 3g because i did some research before i order it & it seems dat if i had order d lcd screen 4 a 3rd gen wouldn't work right,so i did order d 2nd gen lcd screen & m having a few problems with it,but at least s working 4 d most part so m not complaining,it was my first time doing it,& before dat d ipod wouldn't wok it all... ( d power button doesn't work & sometimes d screen doesn't react as fast as i touch on it,i guess s cuz of d 3rd gen ipod having a 2nd gen screen) it was my fault anyways :) thanks for caring.
1610353
Has Paul already replaced the screen? If so, it's very easy to inadvertently damage the Menu and Back buttons. If Paul has NOT already replaced the screen, then I would guess that it's a problem 'internal' to the unit. Jack
1624125
I ordered the same thing but it worked just fine my kid loves it. Maybe return it for a new one.
346761
It certainly sounds like your display is broken. Replacing the display takes some patience, tools, and isn't too expensive. Be sure to keep the internal frame around the old display for use with the new replacement display. The one from Amazon isn't exactly what you see in the German You Tube video.
230862
Maybe they're phasing it out or coming out with a newer model or product. I won't recommend this particular model, even though I have the same one. It started giving me a Service needed display as soon it was almost a year after purchase. Then have to pay another $139 to have it fix. A whole lot of wasted money for a crappy product they claimed is the best. Just my 2 cents.
1607642
I gave this tablet to my god-daughter, and the same thing happened to her. I bought a new wall power adaptor, but that didn't solve the problem either. Sorry, can't help. Next purchase will be a different, higher quality brand.