I bought a Medium one and didn't receive cross strap. I can't seem to find where to leave feedback and it is not returnable yet. Any ideas?
84464
I had the same problem. I called Timbuk2 customer service at 1-800-865-2513 and they sent me the cross strap for free.
84465
HI, The cross Strap is stored in the inside pocket of the bag. So if you open the bag, you will find a zipper. Open that and the cross strap is inside that compartment. Thats how i found out.
603938
If I remember correctly it said it didn't come with one and suggested I order one. So I did. Then when it came it did have one with it. I called or emailed about sending the extra one back and they sent me a refund and told me to just keep it. We ended up not even needing the center strap at all. So now I have 2 straps just gathering dust in a closet somewhere. Hope this helps.
1273082
I didn't receive that velcro strap. I can't see what it would be used for anyway.
1040628
Hi there.I bought this product as a bare-essential sling but definitely prefer this over the 'factory' strap around the neck. I'm no product expert so I would have to suggest contacting the manufacturer directly. I feel as long as the nylon strap doesn't show any fatigue or wear, it should be good. I did feel like I had to give the piece that screws into the tripod mount a little "umph" but that may have been me being a little over cautious. However, the most weight I've used the metro strap in combination with is a 5d mk ii/70-200mm/430exii with out any glitches thus far...Hope this helps in some way. Hi there.I bought this product as a bare-essential sling but definitely prefer this over the 'factory' strap around the neck. I'm no product expert so I would have to suggest contacting the manufacturer directly. I feel as long as the nylon strap doesn't show any fatigue or wear, it should be good. I did feel like I had to give the piece that screws into the tripod mount a little "umph" but that may have been me being a little over cautious. However, the most weight I've used the metro strap in combination with is a 5d mk ii/70-200mm/430exii with out any glitches thus... » Read More Hi there.I bought this product as a bare-essential sling but definitely prefer this over the 'factory' strap around the neck. I'm no product expert so I would have to suggest contacting the manufacturer directly. I feel as long as the nylon strap doesn't show any fatigue or wear, it should be good. I did feel like I had to give the piece that screws into the tripod mount a little "umph" but that may have been me being a little over cautious. However, the most weight I've used the metro strap in combination with is a 5d mk ii/70-200mm/430exii with out any glitches thus far...Hope this helps in some way. « Show Less
637286
I never got mine to work - too short & total waste. Better to go to your local REI, sports store, or even Walmart maybe to get a longer velcro strap (& trim it if need be).
1175095
Thanks so much! I was nervous thinking I had to purchase the strap separately. Will be ordering it soon...on Friday to be exact :)
1453087
I just got another order and the small/medium size was exactly what I ordered in the past. You might want to get in touch with the company that you placed your order with and find out what the problem may be. They are expensive so I would find out what went wrong. Also, you could go to the Breathe Right site and ask if they have changed the size of the strip that you ordered. Because of the expense, it is not worth keeping something that is not going to work for you. That is what I would do.
1828372
I would go to your orders section on Amazon and request an exchange for the same product. Amazon has free returns and exchanges. There is a little pouch on the inside cover they usually put them there if you haven't checked.
2026118
I suggest emailing the vendor and/or manufacturer to ask about a replacement strap. It is made by a company called K-Cliffs Lifestyle and here's the link to their home webpage: http://www.k-cliffs.com/ From there, click on the "contact us" link and ask if you can just buy a strap replacement. Good luck and hope this helps.
2258304
I don't have the regular. I only have the soft strap. I love the soft strap, it is very comfortable and I forget that I am wearing it. My vote is to go with the soft strap.
186590
Did u buy the cart cover from Amazon or from National Discount Stores that is advertised on Amazon? I had trouble with mine that I purchased from National, the straps was one of the problems, when I tried to return it thay would not honor their refund policy. I guess I should have reported it to Amazon. Don
1767302
I know that I bought mine after the recall date. If you go to their site it will direct you to the ordering site for the new straps. I ordered two and it took a while for them to arrive. As a side, my husband has not installed them yet and I've had no issues with the old ones yet.
78448
I've been using this for a while and it's an excellent device. As any strap, it can be made shorter or larger by pulling one of the ends; it's hard to explain in writing but any person who has one in your gym should be able to show it to you. Good luck!Ronald/Paraguay
314069
The picture I see here does not show a wrist strap. You may of ordered looking at another pic. This item does not come with one. Great item! Enjoy using it!
1041587
No Way! The strap is way short and they won't eplace it with a longer one. I called an suggested that they send me a proper length strap and they said no.
456692
Its funny that the picture that they show don't give clues to how it works. I am guessing you may have only treaded one side of the strap thru. After putting the strap thru the medal ring you tread the other half thru. Send me your email and I will send a picture to you. dsbucklin@yahoo.com (david).
265290
I think you put the end of the strap through the wrong side of the buckle...there should be an arrow pointing the right direction. If not try differently from what you're doing, good luck.