Is there any warranty? I Got mine in Oct 25 and installed it the first week of November. It worked 2 or 3 times and has been dead since March.
947035
I too tested mine too late to get any money back. The best we can do now is let others know this product is poor quality.
1427672
the warranty is pretty much useless though.. they require you to ship back the unit at your cost along with return shipping paid by you.. you're better off just buying a new one..
423940
Yours worked almost two years. Mine never worked at all. I'd say you're ahead of the game and I think it only had a one year warranty.
355520
Mine died after just 3 months...not sure if there is warranty but not worth shipping to china anyway
844674
Mine stopped after 2 months. I didn't get the chance to try to get a replacement. Anyone know how I can go about this?
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
561517
There is only a one year warranty. I would call the company, but they will just troubleshoot by telling you to plug/unplug and try to reboot the system. Then they will probably say "Can't help you, talk to your installer [about how to buy a new one]". Ours has been dead for 4 months because we are unwilling to purchase another expensive, unreliable unit.
2251902
Same problem here. Got it installed once but it stopped working. Couldn't get it installed again.
926930
I forgot about the warranty period, might want to check the vendor. But I didn't count the warranty by the time of purchase. It looks to me like a "hit or miss" thing. If it works, everything will be rosy, if not ask for a refund. At least mine is still working after a year. Good luck!
441719
mine DIED after 20 days i i got rma and shipped it off and that is the last time i heard anything about it tried contacting them and was unable to get them
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
353385
****This is a comment from the manufacturer**** Hi Bernard- I'm so sorry to hear the unit failed. Plugable Technologies is the manufactuer of this unit. For assistance, please email support@plugable.com or visit http://plugable.com/support We provide a standard 1 year parts and labor warranty, and try our best to be flexible if something fails within a few weeks or months of warranty end dates- so please do contact us via one of the methods above and we'll be happy to assist. Best wishes- Jeff Everett Plugable Technologies
272797
Mine died after 3 months. The documentation says to call about a replacement. When you call and after they take all the information , they tell you that the warranty requires that you send it back and provide all the information that you just gave to the guy on the phone for a replacement . Just too much trouble. I wouldn't buy one no matter how they were hooked up
1896345
Hi Jennifer,I don't know yet as mine hasn't failed since installed. If I get a chance I'll look and let you know.
780974
Mine crapped out on me COMPLETELY this week, and I purchased it August 30th... and have taken marvelous care of it. I am going to pursue a replacement before I change my "good" review on Amazon. I am looking forwad to a rapid prompt courteous replacement. Today is November 23. So, mine didn't even last 12 weeks. Best of luck! Keep up with this post, we'll see how it goes.
1960500
When I first purchased this product, it died within the week. I decided to give it another try and it's been almost two months running... I'm just as curious as you are :-)
580390
Well I have the same problem. My unit just stopped working. I only used it for a few months and it stopped working. I looked at the other responses and may try to get it fixed. Just don't want to put money into it and perhaps still have it not work.