I have had this trash can for about 5 months. The lid did not open any longer so I replaced the batteries. It is still not opening properly with new batteries. I also read I should take the batteries out and turn it off for 24 hours, so I did that....
52111
I converted mine to a plug in. I used a 6v power supply with a 9volt tip. Then bought a 9volt plug/tip and attached the wires from that to both ends of the battery compartment in the can. It has been working flawlessly for years. Having it plugged in the sensor works better / more consistently and motor is faster. If you need more details or pics, let me know.
1432899
I have not replaced the batteries yet, so more than 5 months so far. Hope this helps, as they didn't seem to abate the mole/vole situation?
1409022
Hmm, good question. I wonder if the connection to the battery is bad? Maybe it was connected for the first 14 hours and then got jarred loose somehow? I would probably take the battery out and put it back in, making sure that the contacts seem to be clean and touching. If that doesn't do anything, I would call a local battery store and see if they have any way of testing the battery to see if it is good. If there is nothing obvious wrong with the battery, I would probably call the company that installed the unit and see if they have any suggestions. Sorry I couldn't be of more help.
689487
Try to make sure that the bag is not anywhere by the sensor and make sure that nothing is blocking the lid from coming down all the way otherwise it would close and open back and stay open sometimes. If that does not help try to turn off the power and manually push the lid down it seemed to help.
1386940
I had the same problem and couldn't remember how to get the battery out.The unit separates at the point where the light gray meets the darker gray. Just pull hard enough at that point and the battery compartment will pull out. What probably happens is that it gets residue on the plastic or age just causes it to become more difficult due to not opening it frequently. If you pull hard enough, it will open. It is a single AAA battery that is needed.
1614034
I can tell you to try this. Wait a 1/2 hour after you open the can, (keep the lid on) before you light it. I just want to tell you that I just wrote to sun-jel about their lids-they're very hard to open. I even called and talked to the head guy and sent him pics and told him about how it didn't last that long and he said that he would refund my money. that was 2 months ago. Good luck. I have read others and they have dealt with your situation like this-they dealt with the loss of gel over the fumes of the other products...and I hate to say it because I have used them all...but I am going to do the same, because the fumes can be bad. if you find a good brand let me know-please!!!!
136628
When any battery powered device does not work properly, try replacing the batteries with new ones and be sure to insert them correctly. I am very dissatisfied with this safe. I previously gave this a ONE STAR (do not buy) and said "As others have stated, the lock cylinder is junk. The key is stuck, the lock will not turn, and the key can not be removed. The only positive is that it happened in the open position."
466763
I have a hard time opening it too. I've had it for over a year and I use it almost every day, but even with constant use the lid has never gotten easier to open. I've just found better ways to open it. I now use a dime to pop the lid up.
35445
Cracks formed in the lid. They replaced it with one with only one penetration. The original had 2. The crackes formed between the 2 holes. It should be fine now.
2033170
We had ours for six months then it started going off on its own until it spilled all over the place. We tried replacing batteries and making sure nothing was on the sensor to no avail it still kept leaking all over the place. We threw it in the trash because of mess and frustration. Sorry I was no help to you!
1772555
I only used the manual button a few times as I wanted the can for the touchless feature... the whole lid failed in less than a year, just stopped working, my husband (a fixer of everything) tried to repair it but it was a lost cause. I don't recommend this can. If you aren't buying for the touchless feature I wouldn't waste your money... then again it would be a waste for the touchless feature also. Unless you don't mind paying this much for a can more than once a year. While working the can was great but it was too short lived for us, not worth the expense.
1186351
I purchased mine in Oct 2009 and it's still working fine. I think the problem lies more with the can, itself, rather than the opener. I find that if I continue around the can a second time, the lid is cut through. I still think this is an excellent addition to my kitchen utensils and would definitely recommend it.
1089555
I am sorry, I had the same problem. I ended up throwing it away and ordering a new one! I did not see any way to open it and replace a battery.
1850145
I have had mine for almost 3 years. It stopped the other day and when I opened it up, the batteries had leaked. I figured it was damaged so I began my search (in vain) for a new machine. After purchasing several new sound cards over the years I was anxious to find another S-650 In reading the customer reviews, I learned about the "reset" button located under the batteries. I took out the batteries, poked a paper clip in the little hole and my machine works again, just like new. I'm very happy to be able to use it again as it has been very helpful with my husband's Tinnitus. I could not locate another like this so it MAY be discontinued. Great product!! I have had mine for almost 3 years. It stopped the other day and when I opened it up, the batteries had leaked. I figured it was damaged so I began my search (in vain) for a new machine. After purchasing several new sound cards over the years I was anxious to find another S-650 In reading the customer reviews, I learned about the "reset" button located under the batteries. I took out the batteries, poked a paper clip in the little hole and my machine works again, just like new. I'm very happy to be able to use it again as it has been very helpful with my husband's Tinnitus. I... » Read More I have had mine for almost 3 years. It stopped the other day and when I opened it up, the batteries had leaked. I figured it was damaged so I began my search (in vain) for a new machine. After purchasing several new sound cards over the years I was anxious to find another S-650 In reading the customer reviews, I learned about the "reset" button located under the batteries. I took out the batteries, poked a paper clip in the little hole and my machine works again, just like new. I'm very happy to be able to use it again as it has been very helpful with my husband's Tinnitus. I could not locate another like this so it MAY be discontinued. Great product!! « Show Less
52109
Same here; frustrating it does not open even with thorough cleaning and fresh batteries; I'm thinking of returning to step lever to open lid. How hard is that?
1630674
I would clean out the battery cavity good and replace the batteries. Make sure you scrap any rust particles out too. I've always changed the batteries on a regular basis and all of the outside casing and what looks like a window on top.
1997877
I would email the Kruzco customer service, they replaced one for me because the lid wouldn't seat properly. Not had a problem with it shutting off after 4hours. K