Hi. This just arrived. How do you open the top door?
935381
On each side of the top there are two little plastic round hooks that the grill wires fit into. Pull the wire towards you so that the wire releases and the top should open for you. Do not be surprised that it will be a little hard at first and you think that you are going to break something. At first they are a little hard to pull out. That will get easier the more you open it. You will like the carrier. I sure do. Have two of them now. Have no problems at all.
935382
I concur with Ann M. Terwillger. The door will be stiff but will open up. Open the door a few times so it will be less stiff.
720225
There is a tiny slit on the top that you just pry open. No high tec opening. Just pull from that slit and the back will come off. I use my fingernail to get in it. Hope this helps
419854
there is a little screw take it out .get a knife and put in the crack and just twist a little.it will open
178004
On the top step is the push in lever. I know it seems like you should lift it but no, you pucj it in and it will open.
455254
There is a button on the bottom of the back. Just press it in with fingernail and it pops open.
485888
It's easy just push hard and it will open! Pls read the directions on the box! Thanks
1962320
the one i got u unscrew the handle and the top has 2 "doors" that open up. Not the one in the picture..
42925
You press and the door unlatches perfectly. I do not need the other hand. Yours has a problem, send it back
1120618
I have no problems with this, but there are two ways to open/close the door. One is manually on top of the unit, and the other is by remote control. You may narrow down the problem by seeing if one or both of these methods don't work.
1799495
I was able to open it just by pressing down on the back and lighting it up. I hope this helps.
25807
Unscrew it partially. Do not take screw completely out. Then push it in an it will release a catch. Then you can swing the front open.
2230581
On the top center front edge there is a carved out place, a notch, where you put your fingers and pull the door open. It is held shut by a magnetic device. Great looking box and well made. I love mine. Hope that helped.
407934
Assuming you have the screws out of it, it just lifts open on both top and bottom. You have to get a fingernail or something thin under the black surface to pop it open.
422550
To open the box, just slide it around. The lid is attached somehow on the top and it just slides back to reveal the contents.
1678035
Loosen that screw looking thing on the side that shows a lock and unlock then slide the cover open. I struggled with this also, but sliding the cover is the key.
2230577
There is a slight lip at the top. the front of the box is the door. So you pull down and the door opens.
834205
I have never used anything but a screwdriver to open mine. I never even knew there was an "opener." Pop off the top like a paint can.