Has anyone filed a warranty claim on this? Bought one last year, end of cable where connector plugs into phone came apart, making it tough to use
921525
Just have your amazon order number and shipping info available, I recently got a replacement for the same type of problem.
921973
I haven't had any connection problems since I got the cable, and I've had it for about 4 months now. The only thing is it will slightly bend into a new shape (not a straight line) over time if it is left in that position, but that's to be expected from most cables. It has a flat cable that is a lot sturdier than a normal Apple one and doesn't look like it'll break anytime soon. Hope that answers your question.
1212310
I haven't upgraded to iPhone 5 yet (didn't wait in one of those silly lines and now have to wait). I will report after I do the upgrade. I will get one of those $30 cables.
1243349
I have not had that problem with this cable; I have experienced that with other knock-off no name brand cables I bought prior to purchasing this one. I have had this one for 3 or 4 months now with no issues. I hope you find this information helpful!September ~ AlteredAttic.com ;-)
1411390
I am not sure if there is a warranty , something I should probably look into! But that is the same spot my case broke too.
1098172
Hi Chanley I might not be the person you should ask this question because I haven't used the warranty yet. But I was told by there rep. depending on the damage the phone would either be repaired or replaced. Hope this helps.
1153932
hey there! ya, i was about to write a follow up. i got an insanely nice woman on the phone at AT support (found the # on the website) and she sent me a replacement cable for free. kind of amazing really. i would expect to pay at least the shipping if it hapens again. it kind of feels like i got another Xmas present because i wouldve had to buy a new set of headphones if i hadnt found a replacement cable. AT has won itself a loyal customer.
361385
Im sorry you had trouble. Ours works perfectly. My son even dropped his phone in the dish water and the phone was dry as can be. I will ask my son when he gets home if there is anything you can do.
314303
John, my frame also broke at that point, after 9 months. I considered it normal wear and tear and just bought a replacement frame (at least I didn't need to replace the whole case). Good news, the new frame has been bulked up a bit around the charging port, so hopefully it will last longer.
1604463
I had one that failed in less than 30 days and I received a new phone. Now, this one failed today. I am going to call Amazon. I liked the phone, but some features did not work and neither you nor I should buy a new one. Obviuosly, they are defective, thus, the 30'day warranty. glad someone asked.Gerald M Oswitt
1311503
Talk to the source - mine broke, they sent me another. That eventually cracked, they sent me two more. That has covered the lifetime of the phone...
789417
Yes. And I can say that I use my cable daily and vigorously and it has held up perfectly to the abuse I have put it through for over a year now with no signs of stopping! The only weakness to this cable is the thin plastic shell with the name printed on it at the ens of the cable. Mine cracked and would have fallen off exposing the wires. A quick fix (and something I do with ALL of my charge cables) was to slip a 1" section of shrink tube over the end of the cable. This secured the original cover in place and gave me something extra to pull on when pulling the cable out of the phone, which is where most people ruin their cables in the first place...pulling the cable out of the phone by the cable! Yes. And I can say that I use my cable daily and vigorously and it has held up perfectly to the abuse I have put it through for over a year now with no signs of stopping! The only weakness to this cable is the thin plastic shell with the name printed on it at the ens of the cable. Mine cracked and would have fallen off exposing the wires. A quick fix (and something I do with ALL of my charge cables) was to slip a 1" section of shrink tube over the end of the cable. This secured the original cover in place and gave me something extra to pull on when pulling the cable out of the phone,... » Read More Yes. And I can say that I use my cable daily and vigorously and it has held up perfectly to the abuse I have put it through for over a year now with no signs of stopping! The only weakness to this cable is the thin plastic shell with the name printed on it at the ens of the cable. Mine cracked and would have fallen off exposing the wires. A quick fix (and something I do with ALL of my charge cables) was to slip a 1" section of shrink tube over the end of the cable. This secured the original cover in place and gave me something extra to pull on when pulling the cable out of the phone, which is where most people ruin their cables in the first place...pulling the cable out of the phone by the cable! « Show Less
208614
I have had no trouble. Just make sure everything on phone is snapped well..the charge cover is the only thing I stress over it feels loose...case however seems to root water off.
291446
I didn't get a warranty. I am not sure about them? You could ask the company about warranties. I would contact the seller and ask about if they provide a warranty. Hope this helps you! My phone is great and have no issues with it!
1651665
i had to use a different charger/cord to get it to work. Only the wall plug and cord that came with my phone would work. i bought a 6 foot usb cable off amazon which would have the problem you're having, then i put the cord that came with my phone on it and it worked fine again. Same with a older wall plug that i had.
1850411
Don't know about filing a warranty claim, just know we won't use this seller again. We had gotten this for our daughter's friend because hers had stopped working and she only used it about a month when it separated with exposed wires at the connection. Amazon was wonderful with offering to refund the money; but my daughter's friend's mother threw it away since it was unsafe.
176529
Yes that's what I had. Mine broke after a few weeks. The end that you connect to the phone fell apart and couldn't be put back together cause wires fell out. All I did was unplug it and it all came apart.