I ordered this for my dog and it came already turned on so needless to say it doesn't work. What can I do to fix this so I can actually use it.?
937474
I would return it.you don't want to keep something that isn't right.when you get the new one that works, you should like it a lot as I do.
937475
I had trouble with swapping the battery. I think I had two batteries of the right size, pried this open just fine, but once I FORCED the two batteries in, they were too tall (by the tiniest amount) and were constantly pressing on the chip's button. Has anyone run into that? I'll see if I can find those batteries that didn't fit and double-check their type.
937476
You'll need to replace the batteries. You can use two CR2016s or one CR2032.The two CR2016s will give you a brighter light, but a shorter overall battery life.The one CR2032 will give you a dimmer light, but longer battery life.Both battery types can be found at most dollar stores, but the CR2032 is more prevalent.
937477
You need a new battery. To put a battery in you pop the side off where push to turn on the light and then pull the battery out. Its hard so don't be afraid. Then the batteries slide out. You will need two.
937478
You have to squeeze it to turn it on and off. Not gently - a firm squeeze. The same thing happened to me. It arrives turned on.
937479
Replace with a 2016 battery. Contact customer service on the problem. I got one like that a week ago. I have a box full of 2016's, so I replace it my self.
937480
You'll need to replace the batteries. You can use two CR2016s or one CR2032. The two CR2016s will give you a brighter light, but a shorter overall battery life. The one CR2032 will give you a dimmer light, but longer battery life. Both battery types can be found at most dollar stores, but the CR2032 is more prevalent.
937481
you can remove one side of the plastic cover, use a knife or something thin to start removing it next to the metal ring. Only one side will come off. then pull out the light and battery holder and replace the batteries
1737288
Sorry for your problem. Mine has worked fine with no problems. Send it back. May have gotten a bad one.
448761
Send it back as quick as possible. You've already had it work longer than mine ever did.
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
1445707
There can be several possibilities. If you purchased this from us, you should contact us direct to troubleshoot it. Email or phone on your receipt
1624125
I ordered the same thing but it worked just fine my kid loves it. Maybe return it for a new one.
483551
Since you did not purchase from our store I'm really not sure. I would contact Oliver's Pet Care for a replacement or refund.Kind Regards,SheriCustomer Support
2280018
No, we had the same problem. We exchanged it for a new one hoping it was just defective but the new one has not worked either.
1029626
I order one from Amazon and still not able to used since it does not work, I am waiting as it was send to a repair shopto see what the story is.
720771
The one I purchased worked when I purchased it and it is still working. I agree with the other answers. It probably got turned on by accident. This is a great toy and well be worth contacting the seller to have the opportunity to make it right.
2141599
I had the same thing happen to me, it should have all worked according to the seller.Sorry I can't help you here.
2090828
Send it back. I haven't had any problems with the one I bought. Sorry yours doesn't work.
377202
My did the same thing and I threw it out. I then asked them to replace it and the replacement didn't work either. Disappointment.
724756
Return it to the seller and explain the problem. They should replace it with one that works properly.
1103834
I had the same problem with this item. Bought it for my daughter for Christmas and it didn't work when she opened it. The wrapping also indicated that it had been opened before - didn't seem new. Perhaps it was a return from someone else and they tried to refurbish it. There was packing tape all around it.
1008778
We had a similar problem but Amazon was very good about exchanging it for one that worked. Call customer service. They will help you.Second one worked.
1867779
I guess you'd have to contact the manufacturer. I've trusted it and have been very pleased with it. It was recommended to me by some very knowledgeable dog breeders and owners that I trust. I would be shocked, I guess, if this product were anything less than of the highest quality - I hope I'm right!!