I got mine and there's a metal tab on the bottom that pulls out. It won't hold the lower steps in place. Does anyone know what it's for?
944812
I do think that lever is to keep the steps from mashing little fingers. I may have it on backwards but it does keep the steps in.place when closed up. That's my best guess
944813
The metal tab is designed to pivot, if installed correctly and the correct amount of torque to the tab. To hold the steps in place while they are in the storage/upright position, when carrying the whole unit. care full if the tab is to loose the steps, might rotate out and smash your fingers. Hope this helps. Also,... be aware of the tiny wood screws that might fall out if stripped from the compressed wood.
944814
Hi Frank, the tab holds the steps in place while they in the put away position so the steps don't fall out while carrying or moving it.
1536749
My husband installed ours and it works beautifully, where is yours loose at the point it is attached to the wall (cabinet) or where the roll is, or at the bar holding the roll. If at the attachment; my husband attached a small block of wood under the cabinet and firmly attached the holder to lower it under the cabinet. If on the roller bar, did you get a chrome donut shaped piece to place at the end of the bar that acts like a spring or tightener for the roll? Maybe you placed it at the entry end and caused the looseness or maybe it was left out of your package? Mine works great.
1765400
Hi there. We had the same issue! There is a small "button" on one of the legs (at the edge of the bed part) that you press . It's the same one that's SUPPOSED to click to lock it into place (had some difficulties w/one of ours). It isn't obvious since it kind of blends in with all the other black plastic hardware. Hope this helps. Have a blessed week! :) | db, charlotte nc | 11-Nov-2014.
1920957
I've never reinforced mine, but it doesn't matter, I've never had any problems with it, it just moves some when the cats jump and run on it.I don't even use the steps, my cats won't use them. I hope this helps.
1195905
There should be a bottom piece that screws off If this was not included in original shipment suggest contact Amazon for replacement
312795
You can see the tab in this picture. It's the small tab in the center on opposites sites that fit in the hole in the fixture to hold it up in place. Not sure if that answers your question.
2058620
If I remember correctly, there are hooks / grooves that you have to line up along the sides before clicking the tab at the top. Take the door off and you should see the additional hook/groove/tabs that need to be lined up for the final click. Sorry, it has been a while but I do remember that issue. It was a very simple "ah ha" fix.
2097686
I attached them with heavy duty velcro. I think you're supposed to drill a hole into the step, but I didn't want to be bothered. The heavy duty velcro worked out fine. hope that helps!
1572606
There are two flat areas that align with the tabs. Rotate the basket until the flat areas are at the tabs and it will lift out.
1846797
There's a little know be on the hinge part. Pull it slightly. This should lower the side rail..
362876
It's been a looong time since I had the item. You are looking at the bottom. There should be a cover, either flip up, slide off or held in place with a small screw. hope this helps
1929540
It's not supposed to drop off steps. I watched a video on YouTube that showed it backing up when it encountered a stairway.
2164712
We had the same problem. Then we realized that we had the bottom metal bars where the top ones go and vice versa. Make sure you have the right bars in the right places.
22291
What does the "section below the..." mean? There is an adjusting screw in the bottom which can be removed.
1115439
I put mine under my weight tree and tightened the screw on it into the bottom leg. The weights from the tree have held it in place nicely.
2003601
I had the exact same problem and that's why I couldn't get a box spring up my stairs. This bed comes completely apart and fit up a very narrow stair case. Honestly I will hate taking it apart and having to move all the pieces but it did the job getting my mattress off the floor.
1097623
Yeah, I've had a screw break off too high. I used a pair of flat nose pliers to grab a hold off the screw, then just bent the screw back and forth it broke off at the sub floor. Only happened once in about 400 screws