I can't get my bottle to work. I twist the cap open, closed, whatever but it doesn't pump to dispense. Can someone explain how it works please? Thx!
938062
Hello: the plunger is probably in the locked position. While holding the black ring, turn the clear top part until it releases.
938063
It's a little tricky, if you twist the top one way it locks. And if you push it down when in the lock position it can get stuck. So keep wiggling it, till it goes down easily, just may take a little getting used it.
1742811
These are great gifts. You pop it over too of bottle and grip the lower lip then it turns slightly. You pump up and down then it locks back into the little grove. Hope that helps :)
318663
I haven't "used" mine yet, but did fill it with water to make sure it did in fact work when I received it. This product is designed without the expected siphon tube (which is why I tested mine to make sure I wasn't missing a part.) I was able to open the bottle & empty it after testing. I thought this bottle world be a small version of the pump-aerosol misters useful for hairspray or cooking oil. Instead the pumping action eventually forces any extra air out.
2173776
The ball in the tube makes clicking noises when you tap it plus a little water comes out. So do this while calling your dog over. They will sniff it and realize water comes out and with the noise they will put 2 and 2 together. Try a couple of times in the day and should be no time at all. I have this same model water bottle and it is useless. Leaks and never worked period.
921293
I also thought that mine was broken ad well after a short amount of time. mine doesn't seem to work if I fill it past the 300 ml line. I would suggest trying filling half. Thats how I get mine to produce the mist.
868696
When I open the cap, there is a white funnel shaped insert on top of the bottle that narrows the opening of the bottle with a lip that prevents dripping. The insert however does not pop up.
1662806
I had the same problem..it took a while to figure it out. Put your palms around the wide part of the bottle with your thumbs up against the metal on the opposite side from the 1/2 circle of metal. Push your thumbs toward the half circle...it will pop open.
1127679
I did not have that problem. Instead, neither pump would work. Plus the craftsmanship was non-existent. Looked like they came from the Dollar Store. Also, both of the bottles I received were clear. Did you get a blue one?
1146281
This may help. I've discovered a Stop Line just under the white pump assembly on the cap that tightens down on the bottle. If you loosen the cap all the way, it slides on completely and allows the pump to seat better on the bottle. NOT loosening it enough caused the problem some of you are describing. Loosen all the way, drop the pump on bottle and tighten as usual.
1758147
I went and looked at my bottle. The colors are different but it is the same. That said I had no trouble twisting off the cap and the csrininer. Grasping the neck of the bottle and twist the top. "LEFTY LOOSEY--RIGHTY TIGHTY". Mine came unscrewed very easily.
1963094
Just push the cap onto the tip. That's it. Are you sure you didn't break the tip?
202238
As suggested by another user, if you twist the top counter clockwise, it will open. Mine is just about empty and I have not had any indication that it is running low, so I think it really dispenses most of the product. Hope this helps.
451661
Remove the cap from the measuring compartment only and leave the cap on the larger area tightened. Squeeze the bottle and liquid will transfer into the measured compartment. When you stop squeezing air will be transferred back to replace the liquid you removed. Mine have work flawlessly this way.
1038839
I just rotated or twisted mine clockwise about half a turn and it popped up. Maybe you have a defective bottle dispenser?
1068503
This same answer was provided by Clint in his advice, but it was the same problem I had when first using my machine: Make sure that the tube that goes into the fluid reservoir (a/k/a tank) is reaching the liquid in the reservoir. This can get pulled back up through the cap (or may just never have been positioned correctly) so that it doesn't reach far enough into the reservoir to pull the fluid out.
1671990
I also had difficulty getting any drops to come out at first. The trick was to first peel off the plastic ring that keeps the cap from fastening too deeply, then screw the cap very tight. When you do this a spike in the cap creates a hole in the bottle. After I did that I was able to get drops from the bottle.
807389
Hello, I had the same question. It takes a while for the liquid in the bottle to go down. If the bottle starts to get warm after being plugged in, it should be working. I have noticed that if you plug it in in a room with the door open, it takes much longer for the bottle to go down. If you close the door to the room, it will go down faster. Good luck!