Does the Scanpan warranty cover the non-stick surface?
913260
My pan arrived with a slight scratch on the surface and it was replaced by Scanpan with no questions asked. Didn't even have to send any pictures of the scratch.
913261
I'm not sure about thatBut these are the best pans I have ever ownedI switched to wooden, bamboo and plastic utensils just to be safeGot them hot to sear fish No problems at all
913262
I returned the pans I bought because they came with some (minor) flaw, and I could never reach anyone at Scanpan to verify the warranty.
913263
I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I was sent a brand new replacement skillet. I encourage you to be firm and stand your ground. These pans are worth the money!!
913264
I don't know the answer to your question without looking at my paperwork at home. But I can tell you that I bought these pans and love them. I only use silicone utensils with them.
913265
It's not a non-stick surface like traditional non-stick pans. The materials used are infused into the pan all the way through. My suspicion is that indeed the non-stick factor is covered as the pan would only consist of the part touching the heating element and the handle.
913266
I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I was sent a brand new replacement skillet. I encourage you to be firm and stand your ground. These pans are worth the money!! I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I... » Read More I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I was sent a brand new replacement skillet. I encourage you to be firm and stand your ground. These pans are worth the money!! « Show Less
1416903
Yes but after a year I'm looking to get another set. The warranty is a joke you have to call hassle around and pay to send them back to be recoated before they are replaced. When they were new they worked great just doesn't hold up to cooking for family of five. Ps we never used any metal on the pans just wood and plastic spatulas.
388396
I don't really know. I don't own it any more. The surface had some irregular flaws and it subsequently cracked in half. They blamed my glass cook top as the reason and wouldn't cover any warranty. That may be true or not but I wasn't impressed with their customer service or the product.
1672670
My Scanpan worked great for a year, but then the non-stick properties gradually deteriorated. I followed the manufacturers directions, never put in in the dishwasher, lightly coated it with olive oil after each use --- all to no avail. I eventually tossed it in the recycle bin and bought DeBuyer mineral B element pans. I've been well pleased with the DeBuyer pans, after seasoning. I did have to re-season one of the pans once, after making an acidic tomato sauce, but after reasoning it's as good as new.
1226023
Yes it does stay flat. I tried scanpan because my previous pans would scratch easily and warp. This pan does neither. I can use it with high heat settings but usually don't as the heat distributes evenly. One of my scanpans has been in constant use for past few years and still looks new. It does get some minor marks on surface with so much use but they do not affect the non stick surface. I have slowly replaced all my pans with Scanpan and have given a few as gifts. I have a square one for pancakes for the kids and it is still flat and works great. Hope that helps
551644
I do not recall. I know you are supposed to use a non-stick spray with it though, so I assume not.
629130
I've owned this pan for some months now and I've loaded into the dishwasher a few times and the non stick surface remains non stick just like when I bought it.
1836930
I can't answer that question. However, I would not trade my scanpan for any other brand. It browns nicely without adding oil and the clean up is SO EASY!!
1639745
don't remember about the warranty but should be in the information write up but yes it covers the coating. Be sure to take care of it the way it says. I love mine
412895
Orgreenic cookware has a lifetime warranty. We have not had to test it as of yet. The wife and I use this frequently and love it. So far it has lived up to the TV ads
1113631
I am not sure, but you could view this website: http://www.calphalon.com/Product-Support/Pages/Warranty-Information.aspx
2047887
Yes, Scan Pan makes the best nonstick cookware I've ever used, I have had several different sizes for 5+ years and they are all still unscarred and nonstick. I mostly use plastic utensils to help maintain the finish, but they are tougher than average nonstick finishes.
1568746
I'm sorry, I don't know. It is a non-stick surface, but that is all I can tell you.
16861
It does not have a non stick surface. It is however stainless steel and is easy to clean.
1157950
The Scanpan website as well as some other Scanpan sets on here show a short promotional video about their manufacturing, during which they show how the pan is pressure cast from liquid "aluminium" and then has the nonstick coating burned on. So yes, this is a coated pan. If you drill through it, you will notice different layers. However, Scanpan's video claims the coating is several times harder than steel, and many people have attested to the fact that it is difficult to scratch.
2200548
No. It will discolor the exterior and void the warranty. That said, I put mine in the dishwasher because I am not interested in hand washing anything and although the exterior is lightened, the interior looks brand new and I love these pans. I give their exterior a swipe with a bit of oil and they are dark and even-toned again. I have been doing this for months and it works great. If you care about warrantee do not do this.
434313
No that will damage the non stick coating. ONLY USE RUBBER, PLASTIC OR WOOD