I bought this cartridge had no problem installint it. Toke off the yellow protector over the drum but the toner light comes on again?
1047624
Did you shake it? I really make sure the toner is evenly distributed and I've never had a problem.
1047625
Thank you for bringing this to our attention. I am so sorry for the trouble but normally an issue like this can be resolved with a simple reset. Please send us an email directly through the order detail so we can further assist with this order you placed.
1048128
I installed the same toner cartridge just a few days ago, and I get exactly the same problem! (My printer is a Brother HL-2270DW) Unfortunately, I've been too busy with other things to follow up on it yet--or return the cartridge as defective. Hope someone else has an answer for us both!
672920
the drum needs replacement just like the toner. the only thing is that the toner runs out faster than the drum. i said the same when my printer started asking me to change it soon.. i ignored it and thats when i started seeing lines and the papers not printing correctly. so give it time before you start to see the lines and fading.. there like your car tires. dont last for ever..lol.. hope this helped..
666823
After installing this toner cartridge, the error message cleared on my printer. I have been using my printer with this new toner cartridge for the last year and not had any problems.
435844
Did you contact the seller for support? It sounds like it could be a bad chip on the cartridge. A replacement should solve the issue.
1637025
Remove the yellow protection from edge you might need to poke slightly but really shake the cartridge and install may have repeat until ink comes out when printing. Be patient. Took me a while
1009228
I got the 1 drum & 1 toner cartridge. The drum made such a horrible noise I was afraid it was going to damage my printer, and the toner only lasted through 1 ream of paper !!
310784
Did you apply tape to the top of the cartridge after you refilled it? I made that mistake and had blocked the vent hole on the top (it's forward of the refilling hole). Removed the tape from the vent, and it worked great after that.
1914635
I think so. Have you tried adding toner? it seems very simple like cut a hole with circle bit provided, pour in toner and cover with tape also provided. I'll do that next time. Still if this cartridge works, it is easier. I've needed to take my new out and shake it hard once. goog luck K
247512
I took all of my toners out & used a paint brush to lightly clean both sides of the drum... Also be sure to calibrate the cartridges...
292792
Never had that problem even with cartridges left in for month.be shire you put a drop of oil on the seal end of the cartridge when you install it.
1773208
Take it out and gently shake the cartridge. Try it again. If not, the cartridge might be defective and you need to return it.
1462910
I have been running them for over three weeks and they are performing great with the exception of the yellow cartridge. It left a yellow line right down the paper. So I purchased OEM. Hope this helps.
1352057
I have the same issue and I don't understand your reply, "You should take paper sticking side of toner off or cut it first.I fixed same problem by doing this." How can we fix the issue? Or do we and others that buy your product have to spend time testing, getting frustrated, looking for solutions, then ultimately returning the item. If there is no real solution to this problem, why do you keep selling this item?Please help.Thanks,Cale
912546
NEVER pull all of the cartridges out to replace the cartridges. Do them one at a time. Make sure all of the packing tape strips are off of the cartridge. Seat the cartridge properly before pressing down at the front of the cartridge. If the light doesn't come on there's something wrong. Most likely, you've ordered the wrong cartridges.
1947712
I wiped my cartridges' 'chip' before installation. I also received a message from the manufacturer that it was not a 'genuine' replacement on my computer screen. If I continue with installation it will null and void the printer warranty. I continued, and clicked ok. After the nasty-gram it worked fine. I also unplugged my printer for about a minute and plugged it back in. Have you contacted Inktonerman? They may have some suggestions. I hope this helps, it's so frustrating.
577841
If I remember correctly, I believe this cartridge had a removable frame on it to help protect the exposed green fuser roll during shipping. You would need to remove this before inserting the cartridge. If you tried inserting it with the frame on, you may have left that in the machine, making putting a cartridge in place impossible.