This watch froze on me and I'm trying to reset it and the watch isn't responding? I just received the watch and am already experiencing problems
1034829
It's because it is a piece of crap. I received mine for Christmas and it never worked. Never heard anything from the seller. Had to go through Amazon to get the money back.
625952
Every once in a while the watch loses its sync with the phone and requires a deconnect and reconnect. I would give it a good try, and if all else fails send it back to Amazon as not working.
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
1047430
Make sure the Watch is oriented correctly when placing onto the charger. I had the same problem at first before realizing I had the Watch upside down when trying to "clamp" the charger over it. Even so, as others have mentioned, the charger does require a bit of "force" to shut it properly. Once done correctly, the display will clearly indicate it's charging (btw - I just got the new Swami Watch. The charging process is MUCH easier on the new one. Doesn't involve this "clamping" process and requires no force whatsoever. IZZO must have been listening).
1890504
hi karim... after you connect your charging cable to your phone/watch,you should see on your watch monitor that charging is in progress.IF this is not happening, then the watch probably has either a defective battery or the charger is defective.IF SO ...RETURN IT TO THE VENDOR.this is probably why the watch is not turning on. I HOPE THAT THIS WAS HELPFUL. (GOOD LUCK)...leo.
1010625
I have not experienced this issue. I've had my watch for about 9 months and the only time I've reset it is if I did it on my own.
1018466
Some people say that resetting the watch (by pressing 4 buttons at the same time for few seconds) may solve this kind of battery issue. You should try it first.
445285
I'll do my best. When you plug it in, does the watch not recognize that it's plugged in? (screen doesn't turn on/change/etc)? Sometimes I have to plug it in, and mess with it a bit before the screen says "Charging." By messing with it, I mean I essentially unhook it from the prongs, and redo it. If it's a dirt issue, what have you done to clean it? Maybe some of the prongs are being obstructed from the salt from sweat (or other things). Try cleaning it with an eyeglass lens cloth (not tissues as they're paper based and can scratch). Sorry those are my only suggestions. Good Luck :)
284904
Mine is exactly one month old and did the same thing. I reset it and it worked for about 1 1/2 hours and is now frozen again. Mine never really worked right (time of day was way off, calories calculation was way off), but now it looks like it is just broken.....$18 for a month......oh well, onto another brand I guess....
1483024
That's what happened to mine, bottom half wouldn't respond. (Below the crack). I bought a new bezel also, well worth the $15 for the hassle factor. Watched some you tube videos and I was back in business. I also bought a new video cable as I read they are so fragile, it was about $4.
885716
I'm glad I'm not the only one having problems with this watch/website. This was a santa gift...huge disappointment. Will try to find a number to call later today.
733642
We never could get this watch working. I am hoping I didn't wait too long to return it.
1149907
I would suggest Just resync it again. You May take the battery out for about 10 minutes and try again. I hope this helps. You May Also try to get in touch with there support Team.
66925
Sounds like it is defective to me. The 1st watch we had was amazing. We bought another one for our youngest and had to return it cause it was defective :( good luck
48716
I never got the watch to work. I sent it back for repairs and got it back in the same condition. Afterwards, the company stopped responding and I was left with a useless watch. I would recommend another brand.
822431
try reseting it... if it doesn't work then it might be a problem with the device.
835654
The watch phone I bought is not working well. Since I got it, the blue tooth and other features are not working as how they suppose to work. I don't know what to do with it.