How do you open it??? I just got mine and have literally spent an hour trying to open it. I have the combination and directions but it doesn't work.
1049288
Three turns to the right to the first number, two turns to the right number,then right to the last number
1049289
Sorry, can't help. Ours opened easily. I guess the combination must have set itself.
1049290
Make sure you turn the handle to the left.. You would think you would turn it to the right but it open when you turn the handle left.
1049291
If the combination is not opening the lock and you are sure you have correctly dialed the combination and it still doesn't work, I would call the customer assistance number for help.
1049292
I used the combo that was on paperwork..... If anything the numbers aren't even that precises. If you enter combination correctly the handle will rotate toward the left....it means it's unlocked, Now if you are having hard time opening the door, try lifting the the door as you are opening, it might help.
1049293
if for example your comb is 4 right 3 times u must stop on 4 the third time don't go past if your next nu.is 8 left twice u must stop on 8 the second time and last nu is 7 right u must stop on 7 as soon as the dial matches 7
1049294
Start out clock wise pass the first number twice stop on the third round. Counter clock wise pass the second number once stop on the second round, Then go clock wise straight to the last number (do not pass). It's just being back in high school, let me know if this helps. Matt
1049295
Spin the dial clockwise twice to reset everything. Carefully enter the combination. If you miss the number, do not go back. Spin the dial a couple of times and start over. Rotate the handle clockwise and open the door.
1049296
Look in the directions at the way the dial spins. If I remember right its opposite of normal padlocks
1049297
Start out turning the dial clockwise, at least 4 full cycles. Then stop at the first number, then counter clockwise to the 2nd combination number-but pass it up the first time and stop when you get to that number the second time. Then clockwise to the third number, stop and turn the handle swiftly clockwise. Remember to turn the lever fully counter clockwise prior to turning the combination knob. Hope this helps.
1978514
I cannot get mine to open either. Set it to TREE and then tried quite a few other nearby possibilities... Sending mine back. Bad directions or someone was feeling mischievous!
766068
Google up directions. All over the place. Mine came with directions so not sure what happened to your order.
298905
Thanks so much for your advice, Susan!!! I had a little bit of time while my kids weren't here today to assemble Butterscotch & then she started clicking in a big way. I got online to see what I could find & read your post. Of course, then I couldn't get the neck zipper open again...it was a real comedy of errors. Finally I got the button to push down, using brute force. Then I could unzip & get to work. It's so much better now...no clicking at all. Bless You...you have saved Christmas!!Happy Holidays,Emkay
51870
Press down with all of your force you can gather and maybe it will slide open. I had this problem also. I tried to reset my deffective machine by taking batteries out. This did not solve my problems. These machines are absolute junk. I cannot believe Amazon sells this dud. Boo to them also!
1995179
well, I didn't open it up -- not sure you could do that without breaking the plastic housing, which is sealed. good question, tho: anyone else tried it?
416239
There is a key in the box it is black plastic with 2 tabs on it put it into the holes on the back of the unit and turn till it opens. You may need to pry it with your fingernail.
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
1157722
Can't answer this as of yet, trying to figure out why this open but doesn't closed, or viceversa. Instructions that came with the operator are very voge. So I'm still playing to get the perfect combination to get the operator works as it should.
964384
I had the same problem. They said go into REG EDIT and delete anything in the registry to do with Neat. That worked as far as installing the program so I could open it on my screen. But the scanner itself hasn't worked yet. It's telling me no drivers loaded. That's where I am right now. I've been messing with this for almost a week now! I really wanted this...was all excited to ditch tons of paper. Now I'm pretty much ready to give up and return it.
2090933
Wellllll,I looked for it...may have thrown it away. I will look more tomorrow and let you know. Pretty sure I didn't open it after I read the directions.
1543217
There should be a small hole on the bottom (middle of the bottom)...we inserted an unfolded paperclip and wiggled until it opened. We had trouble with this too and also wondered why there were no tools/instructions included...Sorry I can't be more helpful!!
1204836
Really not sure how to answer this, since mine worked right away. I would check the directions once again and give it a few more tries - if no luck, it is very possible that it IS broken. Sorry!!
1990333
Where the release button is...make sure you pull it up. It's kind of difficult and I actually had to look on youtube to watch a commercial of someone folding it back up. No there were no instructions like you said...very frustrating!
287054
Hi, this remote can be a challenge to open ☺. Hold it upside-down with the back of the unit facing you...place one finger on the small tab at the end of the battery cover and position your fingernail in the curved space at the top of the tab. Push in and down on the tab with your fingertip, and at the same time, pull the tab with your fingernail. Hope I'm making sense!
498256
we too had trouble opening some of them - I think i twisted and preyed it open with something - I cannot recall what ... they are super when they work, or are easy to open it's just hit or miss - I ordered about 6 of them and about 4 were good! Good luck
2092192
Mine has a key that you use to unlock it. You have to turn it more than halfway around, I think. It's a bit tricky at first. Hope you've figured it out!