My instructions are missing a few steps...for instance I have some parts that are not in the instructions at all...is this norma?
1055818
I don't remember any extra parts. There was a part on the bottom that kept falling off, bit it did not effect the shelf in any way.
1055819
The shelf is junk ... I sent it back. Wasted so much time trying to make it work.
2204751
I don't remember having problems with the assembly, but maybe that's because we had instructions. Google "Step2 Naturally Playful Woodland Climber instructions" and you will have your choice of written instructions from Step2 or videos from social media. Good luck - this is a fun product.
1900385
I purchased it for my niece so I'm not sure if any thing was missing out of the box. The best thing to do is return it or try to find a retail store that has a similar product and see if they carry the missing part.
1916984
Sorry, I would contact Amazon for them to contact their supplier for the instructions. The instructions were included in my box in a plastic bag which also had the screws for assembly in them.
858936
Hi, I worked in our county's IT department for a few years and there is a saying, "RTFM", which is basically "Read the friggin' Manual'. This is the advice I'd give to many of those complaining about putting it together. If you read the instructions, lay out the parts, then follow the instructions you should be OK. There is always the possibility that parts may be missing or have manufacturing defects, but I did not have any problems. Don't try to hurry it and you should be OK. My wife and I love it.
421877
No. The directions that are included are horrible. You have to think about each step to make sure it looks correct before proceeding.
1918189
My instructions were also missing. I emailed Amazon who in turn forwarded my request to Global Sportsman who emailed the instructions. Best that you do the same.
1838150
I thought it was crazy that they were listed as a part (L) and then were not included in the directions! I did find a YouTube video on assembly of this product that specified where these parts go. That was the only way we figured it out. Just type the name of the product into YouTube and it should pull it right up! :)
240198
There is a series of steps and I no longer have my instruction brochure. Customer service is exceptional. I would suggest you contact them. I had a few issues (my fault) and they helped me very patiently all the way through. I hope this helps.
1257038
the instructions for mine came with the item-if yours is missing I would contact the manufacture. they should be able to email it to me..
1062615
If you have never put anything together before, you might want to ask somebody to help you. The directions are there.......but do you have the tools needed.....screw drivers, etc. Good luck.
2155558
I had to contact the info@BuildaBeehive.com for clean print of instructions. The instructions are really quite bad. I'd attach them to this response, but don't see that as an option. Good luck.
1876771
Reread the instructions and make sure you didn't miss something. Then call Krups. You may have to hang up and call back in a few times until you get someone that bothered to learn the machines.
627028
That's weird... all you need are the screws to fix the three parts together... that must have been a mistake, hardware should have been included! Contact Amazon and report the mistake! I'm sure they will help you to solve this problem!
1169873
I agree wit the others.....sounds like your unit is missing the metal piece. Good luck!
1794532
I have the instructions and would be happy to scan and email them to you. Just let me know where to send them. Wendywee
1896591
Sorry, but ours is fine. We made sure to place it on a level place. Have you checked your manual for instructions?