What am I doing wrong? I am having problems with the EYE-ONE Display 2 Professional Monitor Calibration product that I purchased on 12/04/09 from Amazon.com. I watched the online tutorials and downloaded all the software. I plugged the EYE-One 2 Display device into a USB port. I couldn't run the diagnostic test because the device could not be found. When I attempted to calibrate my monitor, I received a message that states "devise cannot be found, check connections again." So, I unistalled all the software, then reinstalled it again. The same thing keeps happening. I emailed x-rite regarding this problem and waiting to hear back from someone. Anyone else experience this problem? Is so, how did you resolve it? My computer is a Dell with a Windows XP operating system. What am I doing wrong? I am having problems with the EYE-ONE Display 2 Professional Monitor Calibration product that I purchased on 12/04/09 from Amazon.com. I watched the online tutorials and... » Read More What am I doing wrong? I am having problems with the EYE-ONE Display 2 Professional Monitor Calibration product that I purchased on 12/04/09 from Amazon.com. I watched the online tutorials and downloaded all the software. I plugged the EYE-One 2 Display device into a USB port. I couldn't run the diagnostic test because the device could not be found. When I attempted to calibrate my monitor, I received a message that states "devise cannot be found, check connections again." So, I unistalled all the software, then reinstalled it again. The same thing keeps happening. I emailed x-rite regarding this problem and waiting to hear back from someone. Anyone else experience this problem? Is so, how did you resolve it? My computer is a Dell with a Windows XP operating system. « Show Less
1048164
I think that is probably because you may have not installed the software first. Windows needs a driver for that device. Once the driver (software code) is installed, plugging in that software will allow windows to discover the plugged-in device and configure it for use.
1048165
Win-7, Vista ( both 32 and 64 bit)software V6.2 i think is available on x-rite website. Download and away you go.
917495
I think you have a defective model. I had to send my first one back because it would NOT scroll to the item after I clicked on the first letter. I have a feeling a whole bad batch of these got past QC, which is a shame. My advice would be to send it back, or get in touch with Tech Support if they have one, or the manufacturer. Good luck!
1756899
I just got it, I am trying to figure out how to get it working. the screen is dark and barely I can see anything. I contacted the company to get answer, I dont know what to do. first time when I bought the small one, it worked good, till it brook, this time, I thought, I would be the better one but so far, it is not working
1710108
Hi Montana, does the LED light work now? If the light works well, the device should be OK. Is there any Warnings or notes popped up on your screen? You could go to www.supereyes.cc to download software.
1286104
if this is a second monitor (meaning you already have one connected to the computer), then you would need a video card with dual video output. If you look on the back of the computer, see where the video cable is plugged in - try to see if there is a second connector that looks just like it. If you don't have a dual video card adapter, then you would need a new video card.
2048768
not normal have you tried calling amazon help , I had different problem they replaced my monitor with new one quickly 2 days
1663743
I had a similar issue. I had to download the current driver from the Kensington website for it and once it installed, my two monitors worked fine. The drivers that are supplied on the disk that comes with it are out dated.
1991080
Like on Window's PC's, you will have to download the right drivers. It took me about 4 hours to get my new 1080p monitor to work right, had to download 3 or 4 drivers. Make sure that you go to the ViewSonic page to update all your current drivers first, the disk that it comes with does not have the updates on it. You will probably have to go to Apple to get the right Mac drivers too. It's a pain, but the monitor works awesome once you get it set up. I'm extremely pleased with mine, the side viewing is just as good as direct on viewing. One of my laptops that I have set up for this monitor only has 1GB of Ram, and it works just fine with it.
2171222
Hi Jon, I can only address the unit which I have purchased which is revision A06. I have been satisfied with the performance of this monitor. I use it as a secondary monitor for a CAD setup with a very fast and powerful Dell Precision Workstation laptop unit. I think you will be best served by the latest revision which may be even higher than A06. I purchased the unit just under a year ago through Amazon. It is always wise to see the model up close to be able to touch it and get a feel for the display quality, but typically the big box stores will never be able to beat the price of a web distributor such as Amazon. Good luck with your purchase.
1534995
Julie ~ the display device reads directly from your armband. You will still need to plug your armband in and sync it with your computer. Let me know if that doesn't answer your question, I wasn't sure what you meant by "replace the software that goes with the monitor"?
1610779
I would check that all connections are not loose. It sounds like you have the power usb cable plugged in but check it's connection as well. I'd suggest contacting the company if you have further problems. My monitor has worked flawless since installing the adapter. Sorry to hear you are having issues.
353453
What Mike said. They're all LCDs with LED backlighting. Some better than others. This one's a great monitor though, especially for the price! Only advice I have is if purchasing more than one for a multi-monitor set up you will 100% need some calibration software. I bought two and they are completely different temps. Not even close (this is standard with monitors within the industry). Calibration is a must...but well worth it for product at this price point.
1033180
I was so happy with this monitor, i bought another one to extend the display. I use a laptop HDMI connection. But i am unable to extend the display on the two HP monitors. Second one is not getting any signals. Does anyone know how to make this work?
691803
There are two possibilities. 1) the display assembly is losing calibration and the device can be reset to calibrate it. 2) the display assembly is defective and requires replacement.
2234015
I just installed the TPMS yesterday and will let you know if the monitor shows "error". Thanks.
1614878
This happened to me too but I saw a post from someone else on here that said to go to Menu then Edit Name and select that. Then choose HDMI1, scroll down and select PC. They said this will correct the text for PC. My monitor is at work but I am going to try this Monday. If it doesn't work, I will have to return the monitor as it's main function will be as a PC. Good Luck. Let me know if it works!
484464
Same thing happened to me. I just bought mine from Amazon and received it yesterday. If fits into my husbands DELL though.I have no answer.