Keys stopped working after 8 months. Drums and songs work but not keys. Does anyone know how to fix this or know who to call for technical support?
1046744
I don't the answer, but after only 8 months, I would contact the company that made it and ask for a new one. they should definitley last longer than 8 months.
1046745
I have searched the manual and cannot find an address or phone number for the company. I will continue to search the Net for this, and if I find anything that can be of help to you, I will respond again.
1046746
I have been searching the Net for contact information on the company, but found nothing. The manual does not have contact information as well. Thus far, mine is still working; however, I am now concerned about this matter too. If mine should stop working, I have selected two brands to move to, just in case. Sorry I could not be of more help to you.
1046747
My problem was similar. Some of the keys don't work. I still have it from Christmas. Had to buy my granddaughter a new one from Walmart.
839134
hi when i plug in the midi cable i get a error that the drivers didn't get install.do you have the link to the drivers?
306741
The keyboard you bought, doesn't produce sound of it's own. You will need a software and the one I personally use is synthesia.
791816
I have had two of these keyboards and both had keys that did not work. Get another brand.
66932
I had a keyboard with the same problem, I just bought a new keyboard, there is no fix.
183344
Mine works great. What keys do not work? If you are trying to use the 2nd blue functions on the keyboard you need to push the blue fn button first. If this isn't the problem then I suggest contacting the manufacturer. You may have gotten a defective one.
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
1346133
My delete key reversed itself after 3 months. Now it only deletes backwards! Then the arrow keys quit. Now the illumination keys don't work.
2227986
Mine didn't even make it 3 months! The numbers and symbols row just stopped working. The letter keys work fine, but going back and forth between keyboard and onscreen is driving me crazy. I contacted support and courteous but no help. They say to send them $8 and they will send a new keyboard. No thanks. Definitely will not be buying any more Aerb products. Doing my research for a new one. The reviews on this one aren't all bad but I guess it's luck of the draw with the quality control of the keyboard you get.
2115460
I have the same issue plus some extra issues as well. My keyboard never worked ok. I ended up without using it. Is still on the original box because i cannot work like that. Nice design but with too man problems. Not a good keyboard.
332831
I gave up, also. I read that some of them swell. e-mailed Logitech, but no answer yet from them. When I first started buying their products, keyboards, mice, the remote, wi-fi radio receivers, they were very customer-friendly. It is well over a year now that I found them unhelpful. When I couldn't add Spotify to my old unit, they had me doing all sorts of things, to no avail, till they admitted that it wouldn't work. Landed up having to buy a newer unit. Still don't understand why they wouldn't have a software upgrade for it.
1713736
I agree that if the keys or the mounting system for the keys get damaged, this might make for a difficult repair - the primary defense against this is to be careful and not let these things become damaged - put the thing back in it's case when it is not being played... Sorry if this does not help much...
791815
there is only one action to take - contact the seller/manufacturer. your keyboard has just failed, and being sealed, there isn't anything YOU can do about it. in the world of computers, dead keys are not an anomaly.
530494
Been using mine for a few weeks now and the only glitch was the backspace not responding. Lifted the key off, gently with a knife blade, and jiggled the little button and, presto, it worked! Put the key back on and so far, so good. Don't have any idea why it would just stop working if it had previously. Sorry, hope someone can help. Will be watching the reponses.
534560
When I talked to support I suggested they change the keyboard embossing. If you can figure it out let me know. I just decided to use my old keyboard.
235645
Rec0mmend y0u try an0ther make - this was a fl0p, even with an Akai unit. (s0rry - keyb0ard's "0" is in0perative). Wasted h0urs trying all 0pti0ns. Seller did n0t want it back - tells y0u a l0t ab0ut their pr0duct. G00d luck.
183346
Craig-did they solve your issue? My case arrived yesterday and the function key isn't working, wondering if I should scrap it and find a different brand/manufacturer.