Has anyone contacted the vendor for replacement parts? One of my wheels broken also, and its only 4 months old?
1069629
The same thing happen to me! one of the wheels is stripped out and can't place it back. Any idea how to contact the vendor?
1069630
I'm going to suggest you go to Lowe's, Home Depot or similar store and buy your castor wheels there. If the chair uses a bastard size you'll need to replace all four to get a level ride but the chair is such a piece of junk you'll be better off.
2007648
I just called the customer service. Their number is 1-800-922-5524 or 1-314-428-5657. In customer service I spoke to Ashley. She was very friendly & answered all my questions. 1/ Can you buy replacement bags? Yes, they are $8.28 each + shipping. 2/ Asked about welds on frame breaking. She told me that they did receive a shipment with defective welds and before this was discovered a lot of carts were sold. That problem has been resolved & the carts they have now have been properly welded. Just in case you do have any problems, the carts have a 1 YEAR WARRANTY & they will replace defective parts, just give their customer service a call. 3/ I also asked about replacement wheels. She was not sure about that but she told me that if I had any problems with the wheels to please call & they would do what they could to correct the problem. Since I'm not planning to move my card around a lot, I do not expect this to be an issue. All & all, I'm happy the answers I received & will be ordering one of the laundry carts in a few minutes. I'm planning on having the grand-kids use it for their toys. Will see how it holds up to that. After I've had my cart for a few months, I will come back & leave feedback on this item.
193268
Ours arrived with a broken front wheel. We purchased a replacement online for $25 and were able to replace it after finding the manual online. Replacement was not difficult.
189542
Just curious how long did your wheels last? You can get replacement wheels at stamina products.com. They have a 800 number which they do not answer. I left a message and sent in email on foresight that I will need new wheels. Not sure if it's possible but putting stott wheels on the machine would be a good investment. I'm just not certain if it is possible. I had read a previous review in which someone said they had put better wheels on their machine. Which model do you own? Hope this was helpful!
2275304
Don't know what you're asking. If wheels were damaged they would have replaced them. Who is Ned? I totally love mine and wish I had purchased it a long time ago!
16380
Sorry to hear that. However, I'm not the seller. I bought the same bike and its in great condition. No problems with the pedals.
1151868
The front wheel is plastic and it's easily broken. It happened twice for us (even after the replacement).
870740
As far as I know, the company doesn't sell replacement parts. I can find anything online. I will mail you mine. Part of the track broke, so I can't use it again.
375134
Best approach to this one, Cassie, is to replace the rear wheel hub with a quick release I that's possible. If not, look for a new rear wheel setup. Its less than $200 for a nice sturdy handmade wheel.
1371338
Sorry to hear about your experience. Fortunately the bike i purchased for my son works well even though he does not use it. The only thing i can think of is to have a mechanic or tech guy look at it. They may be able to tell you which part is defective and then you may be able to order a new part and have them install. Sorry
242396
Mine blew also and part of the red wheel broke apart. Not sure where to get a replacement for the whole wheel.
705546
I don't know, I'd contact the company. I've had good luck with company's just replacing parts when they've broke.
892938
Oh gosh, sorry, I really don't know if you can buy a part replacement...but it seems very sturdy and I pretty much use it everyday and so far nothing has broken etc. - another customer has helpfully provided an 800 number below so I hope that helps you.
2053062
The wheels themselves aren't half bad .. They may come in tight but work like a charm; if you really are interested in replacing them I recommend you buy some actually Penny Wheels and if you didn't understand that, I meant buy some wheels made by the actually Penny Company. I hope I could help you
1619955
same thing happened to me. i called lorell the maker of the file cabinet & they have a replacement part for the wheel.
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
173428
Call the company and they will ship out a new wheel in two days. I had all three wheels replaced because of defects