Anyone had issues with water build-up? We turn off the water, empty the nozzle. A few hours later, there's a build up of water. We don't know why.
1035772
I would disagree with the other person who answered you. I contacted nexgen about one of the hoses leaking and they mailed another hose immediately and did not tequire me to return the leaking hose. I would not call that a fake company. We have only had problems with one hose and we have three.
1035773
We have not had that problem. It sounds like your faucet is not completely turned off. We do keep the nozzle handle positioned in open position when off so the hose completely drains.
1035774
We have not experienced this problem. As soon as we shut off the water faucet, the hose begins to coil. Water does not discharge until we turn on the faucet again. I agree with one of the other people, that perhaps the faucet is not completely shut. We purchased the blue hose last spring, used it weekly if not more, and can say our experience has been acceptable.
1035775
That is unfortunately a fake business. Try contacting customer support and you will be surprised. I was ripped off on that hose, expensive garbage. Ruptured after almost 4 uses, They never answered my call or email. It's a personal phone number. I never had any professional response. I don't know how amazon keep hosting those sellers and such poor products.
451842
I saw posted somewhere that a different manufacturer's device automatically is set to do this after a certain amount of water has flowed through it. Simply removing and then reseating the filter MIGHT fix the issue, although I can't guarantee it will be the same for this device.
177029
we did this past time, but hadn't had the issues before. We try to change out the water weekly so don't know what may have caused it.
864615
Mine was the same and caused me much concern at first. Just brush off the filters and wait until they become saturated. Within a couple days mine sped up to where it will now fill the reservoir within four hours or so. Been using it for a year now with no problems and am completely satisfied.
238740
Thanks.I should have updated this. We've been using less water and have been much happier with the results.\Anyone who is less than 100% satisfied should experiment a bit :-).-jpr
2227112
Please check water pressure. We had same issue until we lowered the pressure. Best of luck
1100041
I had that happen once. I found that I might have hit the button on the side of the start stop button and it didn't release all the water at once. I now am more careful and make sure I only hit the center button and I have not had the problem again.
814969
That would be my guess as well. Had it happen only once and did let it heat a while before using. Think the excess water turned to steam and all was well. I love my steamer.
1906277
This is a pretty simple device, and I have not experienced anything like this. Assuming that your water supply has a constant pressure, I would suspect that the pump may be failing and is "locking up" intermittently. I would check and see that the hose from the water supply is not kinking and the hose to the nozzle is also not kinking, though either of these would be fairly conspicuous.i would think. The first one of these I bought failed completely after about 8 hours use, I returned it for a replacement and have had no problems with it.
1698144
Try checking the hoses for a clogged area if not go to the manufactures site and see if they may know what is happening. I have used mine quite a lot and have had no problems.
403095
This has happened to me a few times. I couldn't figure it out at first, but then I realized that it was getting a little clogged. I think I'm due to change the filter, but today when I was cleaning it, I blew into the black hole so that water came out the other end and made sure I the motor really well. Put it back together and the bubbles started coming back up through the top. Ashtyn is right too -- you have to really make sure the two pieces line up perfectly together.
1657631
Mine did the same thing. Only had it a week. I don't think it got any water in the housing or anything, it was just sitting in one spot on the shelf. Seems to be rather cheaply built. Disappointing!
1396646
I've not actually experienced this. You might have a defective pump, although I can't be certain.
390944
It could be clogged...did you check all pathways? I've honestly never had that problem. It's similar to a vacuum, so I'd imagine it gets gunked up.
1548819
I have been having the same problem. I was thinking it was missing a part on the end of the nozzle that the attachments attach to, if that makes sense. Good to know others have got it to work. I'll keep trying.
1265602
Could be hard water build up. Try wiping it off with a paper towel and apply some food grade mineral oil.
1868763
Return it. Something is definitely wrong with it. I've had mine for several months now. It runs for hours and shuts off by itself when reservoir is empty. Yours is definitely defective.