I just got this for a shoot today, and after I unboxed it for my 60D is did not work. My batteries drained. Help??
1047822
I bought the same several months back and did not have any issues with it. Did you have 2 battery in yours when you encountered the issue? I only used mine with 2 batteries.
879536
My advice is to try to return it to the store or to Canon. Mine ate batteries, both rechargeables and regular alkalines, so I returned it. There are so many good reviews on this model that perhaps you and I each got defective ones.
167660
i finally sent it to the nikon repair center (look on their main website for information) along with a photocopy of my warranty card and they fixed it and returned it. i hope yours is still on warranty! otherwise i have no idea how much it would cost to fix it. i've lost the "fun" momentum anyway and no longer even enjoy it. a hundred dollars down the drain. good luck with yours.
1455663
You probably have a bad battery. Same thing happened to me. I ordered two new batteries. Charged them and the Camera works perfect. If you purchased this item refurbished contact the seller and Amazon and have them refund the cost of the new purchased batteries. They refunded the cost for me.
2157682
Not sure if I can help you. I have no such issues with my camera. Did you order the item used? It sounds like it is not functioning correctly.
1310500
The only surprise here is that the camera ever worked at all. Mine was D.O.A. out of the package. You might try leaving the batteries out for ten minutes, and then try again. If there is a default / reset button, try that too.
1819387
I didn't. I took it out of the box, put some batteries in it and it worked perfectly. I'm not sure why yours didn't work. Sorry.
2152322
If you have not purchased this camera yet I would advise not to do this. It has been servicing for 1 week. As other customer wrote, after batteries discharged and were replaced with new ones the camera didn't switch on and doesn't react on any action. My request to the shop remained unanswered. Regards
526798
I am having the same experience. I guess I'd better return this camera. I mean, if it won't even turn on, what good is it? What a waste of time. My husband bought me a Vivitar pocket camcorder for Christmas, it works. I guess I'll just stick with that. After all...it works...kind of a basic requirement.
30004
Hi , remove battery from camera, insert that plus another of the same battery into the grip, push into camera and tighten screw( making sure not to cross thread) connect cable to control aux. switch. Turn on and check operation. I had to return the first one as it had bad contacts. That's it, start shooting!
1203186
Definitely try it with a USB cable to your computer first just to see if the camera is even going to power up. I had one of these for a month and the camera quit working altogether. Due to the amount of time that had passed since I purchased it, the unit had to be shipped back to China which took 3 months to get back to them. E-Prance was very tough to work with so if you have to contact them, do it through Amazon instead of contacting them at the e-mail address they provide on the slip of paper that comes with the camera, this way Amazon will have copies of all correspondence. E-Prance does some shady things. Good Luck! Definitely try it with a USB cable to your computer first just to see if the camera is even going to power up. I had one of these for a month and the camera quit working altogether. Due to the amount of time that had passed since I purchased it, the unit had to be shipped back to China which took 3 months to get back to them. E-Prance was very tough to work with so if you have to contact them, do it through Amazon instead of contacting them at the e-mail address they provide on the slip of paper that comes with the camera, this way Amazon will have copies of all correspondence. E-Prance... » Read More Definitely try it with a USB cable to your computer first just to see if the camera is even going to power up. I had one of these for a month and the camera quit working altogether. Due to the amount of time that had passed since I purchased it, the unit had to be shipped back to China which took 3 months to get back to them. E-Prance was very tough to work with so if you have to contact them, do it through Amazon instead of contacting them at the e-mail address they provide on the slip of paper that comes with the camera, this way Amazon will have copies of all correspondence. E-Prance does some shady things. Good Luck! « Show Less
608764
Dear friend, Thank you for your questions. Please note that the Camera has no battery inside, and it is not support for battery carrying, so you are right that the camera has to be continually plugged into the electrical outlet to work. It is hope I have solved your problems. Best regards!
494497
Hi Emily, it could be you need a new battery or to take it to camera store that fixes them.and have them check it for you. Good luck
659181
Mine is not working with my 6D :( I took it to the camera store and tried it on another 6D and it did the same thing, the flash will fire but the picture will still be dark. I would say on a test of 15 shots, 14 would be dark and 1 would be correct, even though the flash fired each time. We tested it on each of the modes on the flash as well as manual and auto modes on the camera, always with the same negative results. I then placed the flash back on my canon T2i and it worked perfectly on my old canon as it always did :/.
480386
Haven't had any problems with my unit. Maybe going over the instructions again, making sure you have the correct model for your camera, batteries are good, and making sure cords are fully inserted would help. Also you could look at the reviews to see comments made that may help you.
1609047
Like William stated make sure your settings in the camera are correct. Also make sure that there is no battery tape in the remote. Some come with it to keep the battery from discharging until you recieve it.
2254582
Good morning, Sorry it took so long to respond; I have been on vacation. I hope that your problem was resolved. I tried my unit for the first time yesterday; and the main problem that I had was making sure to push down the button down on the transmitter and hold it there for several seconds in order for it to operate. Also where to place the receiver on the camera hot shoe in order to receive the single; had the receiver facing backwards so that it would operate. Als make sure the batteries are in correctly. Bottom line, you get what you pay for. Good luck and have a great week. Jeff