New batteries, pressing on/off button &amp; see nothing. I'm assuming ours arrived broken. Any other suggestions?
1040592
Hello. There should be a place to plug in an ac adapter on the product so you plug the power into the wall. Hope this helps :-)
635777
Same experience here. Found out over the weekend and did not have any AAA handy. Hope it's just cheap batteries. Will update.
87299
I had the same problem and had to return the battery. I went and purchased a whole new unit. Careful if you order a battery because if you have to return it, Amazon doesn't let you because it is a hazardous item. I went through a lot trying to return it to the vendor. The one I received was also broken. Good luck.
1864400
Try inserting a new battery. When I first received my unit, the battery was dead. Good luck:)
440707
Have you tried replacing the batteries? Also, check to see if there is a Demo mode that May be activated.
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
21054
You may want to contact the seller. I didnt have such issues. You may have already done this, but to double check unplug the power cord just to make sure the battery is working.
922068
I did. I took the thing brand new out of the box, went to Best Buy and bought brand new C batteries put them in, pressed the button and nothing. Big piece of junk.... don't buy!!!
1232110
Sounds vaguely familiar. If you press the button, does the light turn on at all? Have you tried removing the batteries, waiting a few moments, then reinstalling the batteries? If it's the problem I think it is, I think it's the light's circuitry going into a protection mode. When you charge the light, do you plug the charger cable into power source, then plug the mini-USB plug into the light? Or do you connect the light to the cable first, then connect the cable to a power source? If the former, then I suggest switching to the latter to avoid the problem. I suspect it's an issue of the powered cable touching part of the light it shouldn't if you're not inserting it "cleanly" into the charging port, tripping a protection mode.
640104
mine isn't going on either and doesn't seem to b working. no lights are on and nothing is happening. bummer.
140780
I had the same problem with my initial order of this item; therefore I requested an exchanged and once again the item was not functioning. I suppose to light up once the batteries are installed. Unfortunately, I finally requested a full refund. I think it's probably due to their shipping method (soft packaging via USPS) which can damage the interior components.
2018119
Two thoughts first press the red button on the top of the black little box where the power cord attaches to the LED Board. It should come on immediately; unless something is seriously wrong with the board. Then check your remote control open up the battery compartment there may be a piece of the plastic tab still in there or the battery may have come loose during shipping. If you open the battery compartment and there's no plastic in there and the battery is in the proper place you may simply need a new battery. Mine has been up and running since day 1. If none of these seem to be the problem I would return it for a replacement. Good Luck. Two thoughts first press the red button on the top of the black little box where the power cord attaches to the LED Board. It should come on immediately; unless something is seriously wrong with the board. Then check your remote control open up the battery compartment there may be a piece of the plastic tab still in there or the battery may have come loose during shipping. If you open the battery compartment and there's no plastic in there and the battery is in the proper place you may simply need a new battery. Mine has been up and running since day 1. If none of these seem to be the... » Read More Two thoughts first press the red button on the top of the black little box where the power cord attaches to the LED Board. It should come on immediately; unless something is seriously wrong with the board. Then check your remote control open up the battery compartment there may be a piece of the plastic tab still in there or the battery may have come loose during shipping. If you open the battery compartment and there's no plastic in there and the battery is in the proper place you may simply need a new battery. Mine has been up and running since day 1. If none of these seem to be the problem I would return it for a replacement. Good Luck. « Show Less
667089
remove the batteries and put them back in again, it took a little bit of time to get it going but eventually it took. good luck
1106520
If It Isn't Doing Anything Then Your Batteries Are Probably Dead. I Went To Walmart To The Jewelery Department Handed Them The Old Battery & They Gave Me New Ones..Just Add Soon As You Install The New Batteries And Put It All Back Together It Should Automatically Come On. Mine Did Not Have An On/Off Switch. I Just Took The Batteries Out When I Was Done.
473502
Change the batteries and try it. Return unit if it still doesn't work properly.
1325635
The same thing happened to me. I bought 2 of them and 1 don't turn on . I also replaced the batteries and it still doesn't work. I don't know how to replace it eather because the packaging has been taken out to the trash.
235860
Make sure to remove the shipping tab on the button. If that doesn't do the trick check the battery for the button.