So many people have complained about the lack of refrigeration. If the product says keep refrigerated, why isn't it sent that way?
1045166
Actually, the manufacturer does NOT specifically recommend this. And frankly, THEY do not even ship it refrigerated when they ship it to the stores. That is a fact. It is "suggested", but their products say to "Store in a dry place at 73F (23C) or below. Best if refrigerated". Best, for NOT required. And keeping it refrigerated and then taking it back out would cause it to sweat and possible cause degradation of the capsules. So, you SHOULD store it in the refrigerator AFTER you get it home and keep it there. They have done stability studies and so long as you don't keep it on the car dashboard, you are fine.
1495285
No it does not need to be refrigerated. If you notice, in grocery stores, they don't refrigerate them.
1513269
The bottle I ordered was not shipped refrigerated. In fact, I never used it because of this.
1031644
Hello John! As with most other supplement companies, we do not ship products with a cold/ice pack. Manufacturers are aware that products are not going to be refrigerated 100% of the time during transit, therefore the amount of organisms exceeds the product label claim to ensure that by the time the product gets to you, it will still contain the amount indicated on the label. We hope this information is helpful! Jessi V.
1971240
Hi MatthewThat is confusing about refrigeration. It should be kept in refrigeration while in inventory and especially after opening should be kept in refrigerator at all times. The short time during shipping and not be under refrigeration does not harm the product. There have been many tests on this subject by many companies and especially Renew Life well documented. I have been shipping these products for 20 years and we have never shipped with any type of refrigeration and there have not been any problems with products.Bobby House of Nutrition
251448
I'd say that's a very accurate assessment. It does not go as far as they claim. They do not mention to keep it refrigerated, either. It loses its effectiveness rapidly at room temperature. But overall, still a good product and fills a huge need.
325848
It is recommended by the manufacturer. If you order the item as a "fulfilled by Amazon" unfortunately the item will not be refrigerated while in-transit.
2249364
I don't work for the manufacturer but did read somewhere to keep refrigerated for longer life. I expect to use mine as directed until gone.
1280342
Refrigeration is only needed after opening this product to maintain its high potency. However, this product is not shipped refrigerated. Thank You,Customer Service I saw this answer to a customer's question. Where does it say that on the bottle that refrigeration is only needed after opening product?
1732885
I don't know, I always keep my refrigerated, I first purchase at a vitamin store & the store recommend that it be kept in the refrigerated, so I keep doing it.
2151863
It tells you right on the bottle the temp that it needs to stay at. Generally speaking it would be just fine during transport as it is transported to stores not refrigerated.
1341840
no no need for refrigeration - it says it on the label that it doesnt need to be.
2264615
Hello, Thank you for contacting Swanson Health Products! We are happy to help! We do not ship products refrigerated. However, please be assured that when a manufacturer formulates a product, they are aware that the product will not be able to be refrigerated 100% of the time. The manufacturer knows that products may not be shipped refrigerated, therefore there is a very decent amount of time allowed so that a product can be shipped and still exceed its potency. We ship the products to our customers, exactly how we receive them. Please also be assured that this product is stored at our Swanson facility under refrigeration at all times. As long as your product is sealed and not in direct sunlight, its potency and integrity will not be compromised. We hope this information is helpful! If there is anything we can do to further assist you, please let us know. Our quality, value and customer service have made Swanson Health Products a trusted source of nutritional supplements since 1969. To help us build this privileged relationship with you, we welcome your comments and suggestions, as it is our pleasure to serve you at any time. Sincerely, Kimberly B. Swanson Health Products Customer Account Specialist
1989708
I have ordered florastor which is the same product and they did not ship it refrigerated. Apparently, it does not need to be kept cold.I am no expert however.
1778081
Of what I have read, it is not necessary to refrigerate. However, I do to maintain the potency and freshness. The vendor or manufacturer should be contacted for a more definitive answer.
2004191
No. We have been using this product for months and I have never refrigerated it.
2004
The product says "BEST REFRIGERATED", but also says to keep between a certain temperature range. The biggest thing is that if the product is being shipping not refrigerated, you are talking about major damage being occurred. Add to that that the UPS box stays sitting in the heat outside for hours before you can retrieve the box...and you have a problem.