I just installed 2 units and can't get shampoo and conditioner to work? Pped
1072488
It takes awhile to get them started. Don't fill them too full and pump away until they start and they will. I shake mine down sometimes if they are too thick.
1072489
You have to prime the pump (numerous pushing of the button) to get your product to flow. Should there be A LOT of air in the container... Putting your finger over the hole where the product comes out and hitting the button helps back the air out and allows the liquid into the pump.
1072490
You probably just need to prime it . The instructions tell exactly how to do it. Mine works great. Good luck.
1072491
They should work fine after you prime them. While placing your finger over the dispenser press the button 4-5 times.
1915932
You need to spin it around after putting it on the shampoo or conditioner; I think it was counterclockwise (don't hold me to that) until you get frustrated, and then keep going past that point for what feels like forever. Maybe do it while watching a movie. Seriously, my second one took maybe ten minutes to open, but I'm persistent. (Or stupid)
1691354
I have the same problem. I go through the shampoo faster than the conditioner and so many times, I just need the shampoo. My solution is to go to the koru naturals website and order directly from them. There you can order the items separately. The price is pretty much the same per bottle and shipping is about the same as from Amazon. I have told koru that they need to offer the ability at buying the items separately on Amazon and they have told me they will look into it. But try going to korunaturals.com and just order the shampoo by itself. I have been doing this for some time and that is how I get exactly what I want. I have the same problem. I go through the shampoo faster than the conditioner and so many times, I just need the shampoo. My solution is to go to the koru naturals website and order directly from them. There you can order the items separately. The price is pretty much the same per bottle and shipping is about the same as from Amazon. I have told koru that they need to offer the ability at buying the items separately on Amazon and they have told me they will look into it. But try going to korunaturals.com and just order the shampoo by itself. I have been doing this for some time and that is... » Read More I have the same problem. I go through the shampoo faster than the conditioner and so many times, I just need the shampoo. My solution is to go to the koru naturals website and order directly from them. There you can order the items separately. The price is pretty much the same per bottle and shipping is about the same as from Amazon. I have told koru that they need to offer the ability at buying the items separately on Amazon and they have told me they will look into it. But try going to korunaturals.com and just order the shampoo by itself. I have been doing this for some time and that is how I get exactly what I want. « Show Less
754553
Not well, look for place near liquid soap spout for softener location. Do you still have machine manual? Perhaps find online.
1676789
my hair was limp after using it am i doing something wrong should I shampoo it first with a regular shampoo
1855684
Sorry, perhaps checking if you find some obstruction in side the blades portion of the unit. perhaps with a strong blow of hair drier. Or use a thin long brush, i.e bottle brush. God Luck.
45033
Check to make sure the bottle of cleaning solution is seated correctly, all the way in. If you're sure it is, you may have a defective unit and should contact the manufacturer. I'm sure they will stand behind it.
33026
It's necessary to use a conditioner, you don't have to purchase theres because the shampoo already does wonders. Hope that helped!
1335517
If you are not using a conditioner this could be the problem. I use WEN hair products.
56167
It works much better if you follow with a conditioner. The shampoo itself does make your hair feel a little coarse. When we used them together and with a different brand conditioner it was fine.
833652
It looks like there are two buttons to choose from: 2 shampoos & 2 conditioners for 139.99 or 8.5oz Duo Set for 37.49. So, it looks like if you paid 139.99 and only got two bottles, then something went wrong ; but if you paid 37.49, then you got what you paid for. It is expensive stuff, isn't it?!
952154
Yes, it is each. It is a good deal compared to my salon. The only problem I have is I run out of shampoo before conditioner so end up stockpiling conditioner!
506936
Two of the cleaner spray, maybe three and one conditioner. I also recommend using a horsehair brush to agitate the cleaning spray and a microfiber applicator for the conditioner.
988661
I used a conditioner with it when I used it. I stopped as I found other products. There are many other new products that do the same thing for much less money and frequently with better results. Look around.
2200942
Not a clue why but both of mine did the same thing. The unit works well once installed.
1097059
Honestly, I see no discernible difference after using both the shampoo and the conditioner. I cannot recommend.
1548815
I also got my hair dryer on Black Friday. None of the attachments fit. My husband took it to his workbench to try, and even he couldn't get them to attach. Definitely something wrong here.