Is the backup software permanent? Or can it be erased? I read one review complaining the backup software generated annoying error flags when not in use.
1048483
You do not have to use the pre-loaded software. You can always partition and format the drive yourself. Here is a good article you can share with your customer assuming he is on the MAC. http://www.cnet.com/how-to/how-to-set-up-an-external-hard-drive-for-use-with-os-x/ If you did install it and are trying to remove it, we can have tech support assist them. If you use the uninstaller and don't just delete the folder it should be fine.
1903332
No. Backup images are stored as files. The only reason to delete files is to free up hard drive space.
2181340
I hadn't tried the provided software(i don't know which one was provided) as i had used OSXs Disk utility to clone/restore that. Hope that helps.
2252737
Check he website. I think I saw some programs that you could download. But the drive works like any other so you can just use your OS backup software which works like a charm. It's really plug and play, no software needed.
308967
Does the Norton backup work with the Canvio? I like the Canvio a lot but the backups I've done with the software that came with it yielded gibberish.
2010168
I believe formatting of the flash drive shall remove everything from it. So its good to take a backup of the Sandisk software on your HDD. Hope this helps.
1202116
Yes. Although I haven't used it with that exact problem. If the manual, like most manuals offers little help for that specific problem, telephone the company. If no phone number is in the manual, I'm fairly certain there is a number on their website, perhaps labeled "contact us," or similar. Failing all this, there are companies that will recover data. You probably know that all that gets erased is the register, or title, so the basic data is unharmed until you write over it; I think the personal recovery will be expensive. Good Luck, R
847134
It was but since then I've lost all my pictures that I took for over two years. I would highly recommend the western digital external hard drive. I've used them for over ten years and no problems at all. I just bought another one two days ago "the WD passport w. Auto cloud backup. It's about the same price plus they give you cloud back up. Can't. Beat this company that been around for 30 years.
956887
It's been a while since I started using it, but I think I just plugged it in, and it was automatic, as I recall. I know for sure that it was easy, and hasn't required any time to keep the backups going. I think it asks you about the desired frequency of backing up, and also whether incremental or total.
269856
I use Acronis True Image for image back ups because it will create a bootable USB thumb drive to do the restore operation with, I've been leary of relying on the Windows backup...I'm using Windows 7...
1326414
Just to throw in my 2 cents here, the Disk Utility reformat mentioned above in Andrew's post is spot-on. The drive so far as been great to use. However, I'm running Mac 10.5.6 and it was immediately recognized when I first plugged it in: it mounted and Time Machine asked if I wanted to use it for backups... I did the reformatting anyway as the apps on board are no use to a Mac owner. BTW, the $99 price was unbelievable! Fingers crossed on reliability, Yikesboy
498912
i reread your question and here's a clarification. it automatically overrides data. old data gets deleted to constantly keeps about 3 weeks worth on hard drive at all times
385030
I use it 2x per week to clone backup my notebook. No more backup software for me. I agree with R. West, but Apricorn's support site is great and they respond to emails that I have submitted, so you might ask there.
1243744
Backup software (I assume stands for One Touch Backup). Junkware!!! No required for the functioning of the dock.
285314
I purchased two in Oct 2013 and use them on alternate months to back up 100 GB of files. One is for the even numbered months the other for odd numbered months. So I have used each at least 6 times. I have had no issues.
308964
Me too! I'm not going to seriously consider purchasing anything computer related unless I see the manual that goes with it. Is it (i.e., Canvio) truly plug and play? Can you selectively choose individual files to back up? I'm not at all interested in wasting time and space backing up files that I really don't wish to back up. (I only wish to back up photographs.) Filtering through all the comments, while helpful writ large, takes a lot of time when looking for particular information. A manual please.
1423734
I had the same "issue" and decided to install an updated version of office. At my office, I'm moving files onto a stand alone drive so that I don't lose any information and plan to transfer it when I reload "7". Safest thing I can come up with. Sorry, wish I could help more! DonDon