The nonstick coating of my pan is peeling off. How do I claim this on the 10 year warranty?
410589
Probably contact the manufacturer. I've had mine for years and haven't had that problem, but if I did, that is what I would do.
2047883
Would not have any other pans. Mine are 10+ years. Have used warranty worked well. One pan needed to be replaced Service was great.
1021527
I remember on the label it said to just send it in to them and they'd replace it. Mine is still PERFECT and I use it ALL the time, about every day, but some times more often than that. I love this pan. I use bamboo in mine, and it has not scratched at all, it's still as nonstick and smooth as when I got it.
168199
The pan is probably not stainless steel. It has a non-stick coating, is lightweight and non-magnetic, so I'm guessing its aluminum.From the owner's manual: "The nonstick coating may wear out with use. "The nonstick coating may eventually discolor or peel off. This will not affect its Cooking or Keep Warm performances or sanitary properties, and is harmless to your health. If concerned with the peeling of the nonstick coating, please replace the Inner Cooking Pan by purchasing a new one."The pan is part number B297, and on the Zojirushi parts site it's currently $28. The pan is probably not stainless steel. It has a non-stick coating, is lightweight and non-magnetic, so I'm guessing its aluminum.From the owner's manual: "The nonstick coating may wear out with use. "The nonstick coating may eventually discolor or peel off. This will not affect its Cooking or Keep Warm performances or sanitary properties, and is harmless to your health. If concerned with the peeling of the nonstick coating, please replace the Inner Cooking Pan by purchasing a new one."The pan is part number B297, and on the Zojirushi... » Read More The pan is probably not stainless steel. It has a non-stick coating, is lightweight and non-magnetic, so I'm guessing its aluminum.From the owner's manual: "The nonstick coating may wear out with use. "The nonstick coating may eventually discolor or peel off. This will not affect its Cooking or Keep Warm performances or sanitary properties, and is harmless to your health. If concerned with the peeling of the nonstick coating, please replace the Inner Cooking Pan by purchasing a new one."The pan is part number B297, and on the Zojirushi parts site it's currently $28. « Show Less
1234564
I checked the manual and online and the only description of the coating was "non Stick" Teflon was never mentioned. Usually Teflon in mentioned by name if it's used.
1915172
Sherri, if I remember correctly the warranty was for 90 days against defects. But it is the greatest wok or cooking pan I've ever purchased. I purchased it for originally for stir fry. Now I use it daily for all my frying requirements.
591836
I've had it for 3 years and use it about once a week. No problems with the non stick coating.
1991559
I would say that yours is flawed. I have been so happy with mine that I'd be surprised if you were treated less than graciously by the seller. The total non-stickedness of this pan is part of what makes it great. Get a good one.
1348455
No there is a special coating on the ceramic on the cook side of the pan. It has failed us already in not even a year of ownership. Do not buy.
2021866
I've owned this unit for a little more than a year and minimally, it's in use 2x per week. I've not had an issue yet with the nonstick coating of the pan or paddles yet, but, I owned a Zo for about 6 years prior to upgrading to this unit. The pan in the old unit needed to be replaced. The nonstick coating started wearing off on the old unit. I've used bread machines for 20+ years. After removing the loaf from the pan, I always fill the pan with water and dish washing detergent, place the paddles in the pan, and soak the unit for ~ an hour, before cleaning it.
2268037
Same experience here. Pan peeling, leaves metal residue on egg even after I've cleaned it thoroughly, now poached egg function is useless. Am hoping to replace.
1046789
peeling on the outside or inside of the wok? Mine is still okay, this is an iron wok, shouldn't have a coating of any kind
2037612
Do not buy this product. The nonstick coating started peeling off after couple uses. It is a health risk.
1449680
The coating typically doesn't chip off. You do want to make sure you are only using plastic or wooden utencils with the pots and pans as metal will cause damage. If you have been caring for the pots and pans properly and did not use metal, you can exchange under warranty any pots or pans that are having an issue. Please reach our customer service at 800) 481-6087
100266
I do not know about the warranty, I had the same problem and I noticed if there is oil between the gasket (seal) and the glass you will not get a tight seal for adequate pressure to build. So far it's been months and I'm still loving mine! It saves me oil on my non-stick cookware & salads (cause I'm a messy girl at times)
1344238
Mine lasted one use before the non-stick coating came off. I returned it. If you want it to last, don't use it and just continue to look at it.
150742
I am not sure what the undercoat of it is, but I know that it is coated in nonstick. If you use a sharp object to touch the pan it will scrape the coating.