Have any of you had trouble with the connecting cord. Mine came out of one of the plugs. My advice, don't pull them out of your ears by the cord!
1057282
The cord is pretty easily removed with a good tug. I use these to block out my spouse's snoring and the first thing I do is remove the plug. Doesn't take a very hard pull to do so.
1743881
Check your connection. unplug them and re plug them and try to listen for it to snap in place or feel if connects Same issue I had on one of them It didn't conect all the way and make sure they look wired up correctly as your old one if no return for new ones
280989
Hi, I hope you have better luck with these than I did. At first, they played great but then one ear stopped working and the other followed. It would be a few seconds of working then off again they would go. I know this doesn't help you much. I hope you get them working. Mine were returned to amazon within 30 days. Cheers!
1128768
Hi - Have you consulted the manual? If it did not come with a manual, you can always find one online. I have not heard of this problem before. When you try to play it out of the speakers, make sure you have the headphones removed from the jack. Also look for a master volume control.
614811
I have read complaints regarding bluetooth connection problems on several sites. I just got my env2 a couple of days ago and have had the same problem with other headsets. I don't think this is unique to just this headset. Sounds like a problem with env2 to me. I am heading to the Verizon store right now to address the issue. I will update if I have any news after my visit.
1827843
i didn't have that problem at all !!!the only suggestion i have is to make sure the plugs are pushed all the way in !!!good luck.
1772169
I haven't had that issue, they're constructed from aluminum & shouldn't break! did you try adjusting them out for a more comfortable fit? but yes, if they're too tight they will leave an impression. Then I did have an issue with one of the cords shorting out on me & Amazon had no problem replacing not only the cord, but the entire order!!!
1153932
hey there! ya, i was about to write a follow up. i got an insanely nice woman on the phone at AT support (found the # on the website) and she sent me a replacement cable for free. kind of amazing really. i would expect to pay at least the shipping if it hapens again. it kind of feels like i got another Xmas present because i wouldve had to buy a new set of headphones if i hadnt found a replacement cable. AT has won itself a loyal customer.
1546657
I have not had any problems with mine. I think I may have read a review which listed this problem. It would be nice if you could try a different cord. I hope you are able to exchange the item free of charge. Good luck.
362522
I have been having a problem with mine. The sound keeps kind of cutting out and cutting back in. It goes to a lower volume with lower sound quality and then goes back to normal. Has anyone else been having this issue or is my headset defective?
1584378
All of the ports on the bottom are a little off. The little tabs in the bottom never stay in. By unplugs, do you mean the sound gets disconnected? If so, that doesn't seem like a case problem, but either a phone or headphone problem. If I am understanding this wrong please clarify.I have headphones that have a large plug, or near the end of the plug... they stay in just fine.
1487108
Ours worked with no issues. If you've tried another set of headphones with no success then perhaps there is a defect.
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
597716
you hit the nail right on the head. Ear piece is still a BIG problem. I am on my 2nd one (ear piece) and it's starting to give me a problem. Wish they could make a stronger one.
362886
Try REVERSING the cable. The SHORT plug should be inserted in one of the headphones, left or right, and the LONG plug into the music source. Just a thought.
475350
Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors that actually break. I hope this is useful. Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors... » Read More Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors that actually break. I hope this is useful. « Show Less
1327473
To Be honest, I have had problems with the TV ears. They only work half the time. I don't know why. When they work, they are fantastic.It just seems to be intermittent. It may be a problem with the connection we have. I just don't know.