The horse does not make any kind of sound. I keep trying to pull and twist the ears, but no effect. Also can't find where the batteries go. Any help?
1063772
The horse I received was not advertised as a sound toy, nor is there any place for batteries to be put. The directions received are for all models, not just the horse; so even though batteries are mentioned, it may not be correct for Lil' Henry (which I assume is the horse you're referring to).
1063773
It must be defective because it's a simple press of the ear, you should be able to feel the button. I'd have to look at it again, I think the battery compartment is under the horse.
1063774
I'm in the same boat! I just got this in the mail, but it doesn't make a sound, even though it indicates sound as well as need for Batteries. The belly of the rocking horse we got is sewn shut (no Velcro anywhere!), and it is clear that it is a hollowed out compartment, which is empty! The horse is definitely cute, it doesn't seem to be defective (at this point), aside from the missing audible component. We had planned this to be a Christmas gift, so we are unsure of how well-liked this rocking horse is. Am I the only one who didn't get the audible component and have a sewn-shut belly???
1063775
Underneath in the horse's stomach area. There's a battery compartment that pulls out from a Velcro pouch.
143798
It doesn't work! We haven't been able to hear anything because the batteries caused some type of overheating the radio does not work. To send it back would cost me more money than the whole thing is worth. My suggestion: Leave it be and look for something else, it ain't worth it.
1612809
There is a screwed closed spot under the horses chin. We found the screw a little hard to remove. You'll need a small Phillips head screwdriver and some patience. Rnjoy
1145963
The back of his mane is Velcro you open that up and then there should be a plastic box that you may need to use screw driver to get it to open. We are going to get rid of ours because our daughter is too big and the side that plays the rocking rider song isn't working even when we replaced the batteries and she gets pissed that it doesn't work:(
1474652
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still.
1267333
The batteries (not included) are only for the marigoround function's music. It's literally the one function my daughter doesn't use or care about. The horses don't use batteries.
874451
I bought the 300 model here from Amazon. It is for both sound and vibration. In the picture, look at the black round button jus above the arrows. That is the outside of the battery pack assembly. The entire thing gets replaced when you need a new battery. You put a coin in a slot and line it up with the arrow. Good luck. I still haven't bought anything else yet. I leave a fan on for background noise so they sleep in their cages instead of bark or howl. But, hey, I'm gone. They are asleep when I get home.
180597
Mine does not make any sound at all, how ever when I first got it and plugged it in , i checked all of the adjustable settings and they were right on. I left my two way radio plugged in for about a week on six volt, took it out one day and did not get one hour of operating time, the battery was low.When I got home I checked the voltage again, my six volt now only puts out three volts. I have to switch it all the way up to twelve volts to get seven volts. I would not buy another one of this brand. Maybe just bad luck I don't know. Dave
298910
Susan your post is perfect for the problem we are having with our new pony...however I have tried everything to unzip the head and nothing will undo the locked zipped. I've tried a screw driver and everything. Does anyone have any suggestions? I am so disappointed. This is the only thing daughter wants for christmas and at the price I had to pay we can't exactly just go buy another horse. Any advice anyone can give for getting the head off would be very helpful!!!! Thanks.
1510618
I had the same problem, I had to scrap the clip-on and solely use the headsets. I tried using on lapel, shirt collar, and was not able to pick up any sound. I have used the headsets (with puppeteers) and they work just fine. They work better going from the back of the head instead of over-of-top. Hope that helps.
1393979
LOL omg send it back !!! It makes a little noise but no vibrating of any kind. I love it sorry you got a bad one sounds like. Good luck and Merry Christmas !!! Gordy
897166
Sounds like a malfunction. Mine is completely silent. I would send it back.
603733
No sound, just intermittent motion. As I also discovered, make sure it's clear of any weeds or the furry end can get tangled up and stop moving. it's not a powerful motor inside, doesn't really need to be, to save on battery life.
1339520
May sound overly simple and you probsbly did these things.. but make sure u have the volume up on the controller. I have mistakenly turned it off or down and didn't realize it. Other than that make sure it's connected to the computer. If still not working you should contact manufacturer or amazon to rerurn. Hope you get it fixed. It's a great system.
1399150
Make sure you have it on the track correctly. If that doesn't do it I wish I could help you....mine actually stopped working all together and could not be returned. Haven't replaced it yet....not sure I'm going to either.
2197236
I'm sorry to hear that you're having trouble with this cat toy. Does it run in one direction, pause, and then go the other way, or does it just stop? If it is stopping, then that isn't normal. Try switching out the batteries; if it's still stopping, I would contact Amazon and return it. Best of luck!
1532828
If I remember correctly, the batteries are located in the underbelly of Lil' Henry. My purchase was for my granddaughter so I don't have the horse in my possession but I think that is where you put them. Once the batteries are in place when you press on one ear he sings and the other ear he clip clops.