I already bought this phone, but I had a problem and now it suddenly stop working. How should I proceed? I'm in Brazil.
1057912
I have the same problem , mine turns off by itself and also the screen turns blue when I watch a YouTube video.The cell it's in Mexico , I asked Sony store and of course it doesn't has any warranty.It's too expensive for me to return it to USA. I'm going to bring this to a cell repair shop.
1057913
hi, i had the same problem after two days use and i contact the product vendor to return the phone but they told me that the warranty period had expired (at the time the courier takes the device to my country) and they could not accept the phone back. I could only qualify them negatively and try to contact the sony directly
1057914
I have the same problem , mine turns off by itself and also the screen turns blue when I watch a YouTube video. The cell it's in Mexico , I asked Sony store and of course it doesn't has any warranty. It's too expensive for me to return it to USA. I'm going to bring this to a cell repair shop.
473347
I have the same problem I am from Venezuela and my phone also came locked and they did not inform me that when I sold it, I'm upset about it
227330
That was the exact same problem I had with that phone. Sorry, no good answer to help here.
826805
That's exactly what I did. No problem at all. Needed a new sim card but they didn't charge me for it :0)
1914406
This phone was a present to a friend overseas and the same thing happenned. sorry!
1675112
Thanks Efrain!Amazon is not exchanging this produt. Instead, they make a refund and you have to buy the phone again. It takes a very long time to be processed, and, as I wrote, my brother is coming to Venezuela very soon.I bought all my cell phones here, all of them in sealed boxes. So, I was thinking that it can be a mistake. But now I'm calm...Hope you enjoy the phone, you can find many apps for free over internet, in order to get the most of the phone. If you need help, just let me know.Thanks again!!!
419481
You could check with your local phone company to see if there is a problem. There could be a problem with the phone itself, try calling the number in the book for help.
973024
Hi I bought it unlocked when it got to the country it wasn't unlocked so I lost my money just like that I don't think it would work u gotta make sure the seller sells it unlocked cause mines wasn't and they send the phone back for me
734245
No. Im from Brazil and we dont have warranty of this cell phone here. Im not sure about other countries. Regards.
1284515
Good day Amanda. This phone works wonderful for me here in The Bahamas. So far I haven't had any problems with the phone and at this time I would net change it for no other phone in the world. What problems do you have with this phone?
2001264
When I bought my cell phone, It was bought through Ebay. However the phone began to mal function. I tried to get it changed through Ebay, but they never delivered. I decided to purchased another cell phone through Amazon . However, I haven't received the package as yet
680554
Norberto, my experience was not good, the phone arrived on time and time but the problem was when I got to my country (Argentina) where he would use it. Buy a phone unlocked and was NOT !! I had to pay a fee of 200 USD for it to be unlocked in my country because it was a phone to be used by ATT. very frustrating and the charger was not original, wine wire loose and I had to buy another. I went carisimo I feel really cheated! I repaid the money but was to send a private email NY etc etc I also went out a fortune. I do not find a reliable seller for a product on that expensive. Good luck and excuse my English Norberto, my experience was not good, the phone arrived on time and time but the problem was when I got to my country (Argentina) where he would use it. Buy a phone unlocked and was NOT !! I had to pay a fee of 200 USD for it to be unlocked in my country because it was a phone to be used by ATT. very frustrating and the charger was not original, wine wire loose and I had to buy another. I went carisimo I feel really cheated! I repaid the money but was to send a private email NY etc etc I also went out a fortune. I do not find a reliable seller for a product on that expensive. Good luck and... » Read More Norberto, my experience was not good, the phone arrived on time and time but the problem was when I got to my country (Argentina) where he would use it. Buy a phone unlocked and was NOT !! I had to pay a fee of 200 USD for it to be unlocked in my country because it was a phone to be used by ATT. very frustrating and the charger was not original, wine wire loose and I had to buy another. I went carisimo I feel really cheated! I repaid the money but was to send a private email NY etc etc I also went out a fortune. I do not find a reliable seller for a product on that expensive. Good luck and excuse my English « Show Less
1314884
I sent it to a friend outside the country, they told me that they could not get it to work on their GSM network over there, so I think the phone is garbage, return to Amazon to get a refund.Mine is outside the country, so I could not return it like I wanted to.
1345676
No warranty received with this phone. Was purchased earlier this year prior to commencement of SONY authorized US sales. Suggest you contact SONY USA for warranty information. FYI - Phone now belongs to person who lives in Brazil who reports excellent service there.
1787491
Hi, I had really serious problems because of the wheater here in Brazil.When it was hot, the phone overheated and stop working.I look for it and its a bug, youtube has a lot of videos about it.But Amazon was very reliable and I send the phone and they send me the money back.
2131086
My seller stated no warranty- but I received a warranty card with the phone.I am in Guatemala and the phone works here. Worked in the USA as well :)
1065247
Hi Greg, I bought this cellphone like 1 month ago and brought it back to Argentina. It works great with no problems and it was unlocked. I hope this helps.