Son put it in the microwave with the lid and now its jammed shut. Advice please on opening it Please!!
1039448
Thank you for the question Brigitte Nicole, however I am not the designer but it does not appear to me that the item is designed as oven ware. It is a warmer. You may have to purchase another one.
1715866
Push it down in the hole towards the top of the lid and then pull it out. To replace it, lay the new one it and slowly work it into the area between the top part of the lid and the middle area.
206858
I've used a butter knife between the bottom of the lid and the side of my thumb to pry it open. Just be careful not to spill it everywhere!
1359765
Press down on the Release button and then pull off. It is a bit rough at 1st but you will get it. Also, it helps if you hold opposite diagonal corners to pull off the lid.
566810
First try a tiny bit of oil or WD-40.If it's somehow welded shut or won't move at all, return it for a new one.It's supposed to open a few inches, as in the picture, not all the way.
754664
Take the gel pack out of the liner. I place gel pack in microwave for 1 minute each side and slide it back into cover.
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
1924750
We can get the battery snapped in but there is a white plastic piece on the lid that won't allow it to close. Are we supposed to break it off?
614403
I dont think you are doing something wrong , mine locks in tight and i havent had this problem. As long as thermos is in its place it should not be able to come out. You might need a replacment
1121196
I would just toss it in some water, might need to boil it. If it is an issue of salt in there keeping it stuck, it will dissolve out. If that didn't work, try putting just the bottom part in some type of oil, submerging the threads of the cap, olive/coconut, and let it get in the threads and turn the lid both clockwise and counter clockwise. If it is cross threaded that might help break it loose. That is what I would try if mine was stuck. Good luck.
1175365
I had the same issue. I pried the two halves apart with a small screwdriver. I was convinced that I would crack the plastic. Went very slowly and was able to open it. Good luck!!
1502238
Try taking the lid off when it is not sealed. Then seal it and try it again. You'll have major trouble removing the lid if it's sealed.
510938
I have had this problem also..I took 2 inch metal pain scraper put it on one of the humps on the lid and tapped it with a hammer. It took a few tries but it jarred it enough so I could unscrew it. Good Luck!
506809
I cannot get the lid off to fill it, its a Christmas gift and I was looking it over,, any suggestions out there
1885872
Mine has been microwaved a few times a fast for several months with no problem. I'm more careful with the lid though.
338622
I also have the same question. One of the hinged lids broke off this morning while filling. It had been only opened 3 times, 2 times to load and once to use. How do we get replacements
2164492
When I received mine I could not open it either. I returned to Amazon immediately. I would call Amazon customer service for advice.