Is there a link for instructions? Worked for a week now I constantly have to check to see if it's working or not
1063175
After the 6th feeding and filling the feeder with food I hit start tomorrow and it works for the next six feedings. Hopefully this helps.
1063176
I've noticed that when I refill food I have to push to 'start now' (if I am refilling at meal time) or it gets confused. It's like it needs a reset every time you take the cover off. Otherwise it works ok for me. I don't know if there is an online manual.
1063177
The instructions that came with the unit leave a lot to be desired. I contacted the e mail support and have not heard from them. We won't trust ours to go away until we see it work for six straight days.
1063178
On the instruction manual, on the back, it lists an email address for product support; support@crestuff.com. I hope that helps.
1063179
I have had mine about a month, so far has worked when we have been out of the house. I use it routinely every day, whether I am gone or not. That way I can see it works consistently and my cat is use to the routine of eating from it.
1063180
Robert here is a PDF of the instructions that I posted. Please let me know when you get them so I can take them down. http://springdaleweather.com/PF-18%206%20meal%20automatic%20pet%20feeder.pdf
1063181
if you shut the unit off you have to reset everything; it will go around once (six meals) then stop untill you refill and hit the start now button.
1464635
Go to youtube and look up the video, they show you exactly how it works.If yours doesn't work like in the vid, send it back immediately for a refund/exchange.
321490
The same thing happened with mine initially. Then I repeated the steps and everything is working as it should be. I can't remember what I did differently, but there was a part of the instructions that I followed more quickly. Wish I could remember exactly what it was, but do not give up hope!
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
956589
Yes, I'm having the same problem. It worked good for about a week, then it just stopped working.
1433099
I got mine to work. I just followed the instructions. I had to start over a couple times to follow more closely. I emailed the company and they were very prompt with help.
81511
I would call the manufacturer. It sounds like something is wrong with the unit. Mine worked immediately with no issues, and I did NOT charge it before use....just plugged it right in and it worked. Sorry!!
1917393
It's supposed to link up to the website which no longer exists or has moved. It's supposed to be plug and play. The company has no contact number and Amazon won't protect customers on this because it's a "Manufacturer issue". Me? I have 10 of these things laying around and we spent about $1000. No recourse what so ever. You are buying a paper-weight! If you by some miracle get yours to work, please email me.
92980
I looked online for the instructions. I have used mine now for months. Neherel@yahoo.com is my email. I can answer any questions you have. Ask away... Jeremy
86103
Well it may just be me, but I couldn't get it to work at all. I plugged it in and nothing. I will open up a support call at some point and try to figure it out. Answer here...
1818257
Ours is still working. Sorry I can't help you, but you might try checking the reviews to see if someone else had that problem and the responses they got.
68427
sorry can't help u, mine never worked from the beginning. company refunded the money and told me to keep it as a souvenir.
369097
Do a google search for the model. You should be able to follow the link to the manufacturer's website, where there should be a .pdf set of instructions. Have you tried this yet?
529182
I recently bought this and had the same problem. I realized the instructions were not clear or complete. Forgive me, but I can't remember what it was exactly. But it does work, very well. Keep trying it.
443828
I agree.. No instructions I know of. I just used trial and error. Works find once I found out what did what.
2148773
mine did not work either. I contacted them and they said that they would send me a return label but could not find my email address after they sent me the answer. I will never buy from them againgood luck
1464636
Go to youtube and look up the video, they show you exactly how it works. If yours doesn't work like in the vid, send it back immediately for a refund/exchange.