One of the press to unlock handles came off, is this covered under the warranty?
1068245
Yes but the next one will break, too. I went through 3 replacements and finally gave up.
1068246
Mine broke off in the first week. It is not covered since it is a wearable part...at least that is what they told me. I filled a quart jar with water and rested it on to of the clear cap where the vents are....to weight it. Worked like a charm
1068247
I am NOT a representative of Cuisanart and can Not answer this question on an official basis but .....YES....... There is a Warranty available onthis particular product. There is a Limited 3 YEAR WARRANTY on this item. Limited means they want to make sure that the default is because of equipment failure and NOT Customer abuse. To answer your question though YES There is a 3 YEAR Warranty in place. Contact the manufacturer to see what they will do about replacing the defective product. Contant Cuisanart or you can find contact information from Amazon Customer Service team by e-mailing at: warrantyquestions@amazon.com. They can help you find contact information to Cuisanart. I am NOT a representative of Cuisanart and can Not answer this question on an official basis but .....YES....... There is a Warranty available onthis particular product. There is a Limited 3 YEAR WARRANTY on this item. Limited means they want to make sure that the default is because of equipment failure and NOT Customer abuse. To answer your question though YES There is a 3 YEAR Warranty in place. Contact the manufacturer to see what they will do about replacing the defective product. Contant Cuisanart or you can find contact information from Amazon Customer Service team by e-mailing at:... » Read More I am NOT a representative of Cuisanart and can Not answer this question on an official basis but .....YES....... There is a Warranty available onthis particular product. There is a Limited 3 YEAR WARRANTY on this item. Limited means they want to make sure that the default is because of equipment failure and NOT Customer abuse. To answer your question though YES There is a 3 YEAR Warranty in place. Contact the manufacturer to see what they will do about replacing the defective product. Contant Cuisanart or you can find contact information from Amazon Customer Service team by e-mailing at: warrantyquestions@amazon.com. They can help you find contact information to Cuisanart. « Show Less
1068248
Mine broke and I contacted Cuisanart and they replaced it but now the second one broke too. I do the same thing and put a heavy can on top when popping. Definitely a flaw in the design!
1068249
Most likely yes. But keep in mind that when I purchased mine. The unlock tab broke the second use in the same day. It breaks from the heat build up coming off the the heating coil. It will break again and again and again. Return it get your money back and buy a dependable brand. I was bummed because it made the perfect amount for 2 people but the bad quality of the machine ruined the fun
1068250
That's weird! Mine broke like that too. I just ended up throwing mine away cause I couldn't get it fixed. It evidently is a defect that Cuisinart needs to correct!!
887737
Yes! The company has a web site with directions on how to submit a warranty claim. They processed my claim within a couple of hours and I received my replacement holster 4 days later.
1191430
I do not have one. 800.950.6161 is to GerberGear Warranty. What they usually do, instead, is send you an envelope for you to mail them your knife after you tell them the code # on the handle. For this EAB, they just send you a new one entirely, FREE. I asked for a few extra unique screws too -
380145
There is a small ratchet type device with a tightening screw in it right where your right thumb should be. Squeeze the handles and flip the ratchet to the right and it is no longer locked! Flip it back when you finish. It loosens up somewhat after use.
1584443
Yes I have. No success fixing it. Also had the handle break off. Haven't been able to get through to manufacturer after many attempts. Sorry, I can't help
1902539
The handle broke on my pan also. I notified amazon and they sent a replacement right away. The thing is when you do put the new handle back on do not tighten the screw too tight. I've not had any more trouble with the handle since. Hope this helps.
521827
You should replace the whole unit. You will be looking for a while just for the handle.
203894
You should call the company to get one. I broke my handle (by dropping) they sent me a new one right away.
1091466
Hi,please kindly note that there is a small hole beside buttom of the handle, please kindly prick it with a pin then you can remove it
830334
I not sure about warranty for what I know most of product is cover 1 year of purchase by manufacture. You need to contact pop & lock company. Have you register your product for warranty? I do register my.
371762
I'd had the same problem for a while and had to use my finger to move whatever was remaining of the handle. Ended up ordering replacement spare parts, including the spring, at www.bullonerosso.de in Germany. Spare parts set me back under EUR 20 - I would've paid more in postage if it hadn't been for a friend of mine who was traveling to Germany and brought those parts for me. I had to use an L-shaped screwdriver to remove the two screws holding the ground coffee container. Other than that, replacing the broken handle didn't take more than five minutes.
1297780
Mesh? If the mesh/screen is damaged I would ask the manufacturer if you can get a replacement part. My press works beautifully! I have not had this issue.
1839642
No, I haven't. I did replace the plastic knobs on the side that hold the handle in place. Apparently a common occurrence...
1957387
You're going to need the warranty so great question! We have received two defective contraptions -- both motors went out and the 2nd replacement's handle broke. Furthermore, the non-stick surface inside the replacement was much, much cheaper quality.
435354
I don't know if there is a warranty on them. So far it is holding up except the handle broke on the 3rd day. My daughter loves it. She only has it for 3 weeks so far, so we will see what happens.
502259
Here is a link to their warranty statement http://www.skhandtool.com/warranty.aspxIf you don't have a local S-K dealer (and I bet most people don't, anymore) you'll likely have to send broken tools in.
483552
I would contact the supplier for an exchange... that should not have happened, especially that new... I know breeders and groomers that have had their's for years and have not heard of the handle splitting... could have been a defect in the grain of the wood.