mine came broken !! anyone else have any trouble with this ? I really like this and want to re-order.packing was very very poor that may be the reason
1062680
I gave 3 ofThem away as gifts and no one has told me that it was cracked or broken
1062681
I ordered 2 and both arrived safely. One was a gift and the other is for me. Very nice product!
1062682
Mine was in perfect shape! I bought it as a gift and the recipient uses it often!! I'd try again!
1062683
I ordered two of these and they arrived unbroken...BUT...I had previously ordered a different one from another seller and it arrived broken. I would send it back and try again as my two were gifts and are being used and enjoyed.
1062684
Mine just arrived this week and it is fine. Seriously considering ordering more as gifts.
1062685
Mine came broken as well :( I was able to return and get a full refund but haven't ordered again. Might look elsewhere now I know others came broken as well! I want it but don't know if I want to try a second time - let me know if you do!
1062686
Ours came intact. It's really nice. Maybe it was just an accident during shipping? Send it back and have them send another I'm sure it will be fine.
41651
Hi Annette, The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps. Best, Brett
2080932
Ohhh very sorry to hear that, absolutely it shouldn't behave that way at all, it says things went wrong during the shipment and may be glasses were displaced inside or even broken. My advice would be that Return it ASAP and get a replacement, why to take risk.
1275159
No, ours came in broken but it took so long to get it, we did not send it back to get a replacement right away.
1665572
I just received mine, and of course, it was broken in half. I am returning it, and will not be asking for a replacement. I don't understand why the vendor still ships with such limited packaging/bubble wrap, especially with all of the feedback that the customers are giving!
1992076
Well, please make sure that the rubber stopper is securely glued for new orders. I wish you had checked mine before you shipped it. Thanks for your response.PS: You could add a heavier rubber piece or have a molded plastic stopper that has a soft edge to it.
41647
Hi Annette,The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps.Best,Brett
2114654
Ours split, too and I have no idea what to tell you. I loved using it when it was in good shape. Now my husband has made us go back to the old kinky heavy one! If you find out how to exchange or fix, please let me know.
2269558
I know this post is super old, but I am sending mines back tomorrow. I heard something rambling around when I got ready to use it for the first time. I didn't think anything of it. Although, it was a little hard to connect. THAT SHOULD'VE TOLD ME SOMETHING WAS WRONG RIGHT THERE. Then, recently, I picked it up and it fell apart. I found all the pieces, and put it back together. I was still having trouble connecting. Then, it dawned on me that the spring was missing upon arrival. I thought I could live with the faulty transmitter...but I can't. Hopefully, they send me a better one.
1351007
It is broken. My hubby soldered mine back together for me. It's good as new now and saved the hassle of sending it back.
1886148
Ive had that happen to me before. Happens in shipping and setting on the shelf. Ive had some success pulling them apart but I've also had to get them cold and shake the bottle to split them up.
481465
Same think happened to me. The problem is the top is not affixed and for some reason the stuff you need is missing. Contact customer service and they will send you a new . It seems this a ongoing problem.
125359
Mine arrived broken. I contacted the seller, who promised a replacement. They never sent it. I emailed again but they don't respond.
1210042
I personally would not eat anything that arrived to me damaged. To be on the safe side contact the vendor and explain what happen but I wouldn't eat it. Either ship it back or discard. Sorry for your experience.
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
1401930
Hello, Thank you for your order. Sounds like you may have received a defective item, Please provide your order number and we will reship you another item. Thank You
2073146
Mine went out and they said they are shipping me a new one. I am still waiting but the tracking number says it should be here today. Sooooo... The person I was interacting with via email was polite and ready to make sure I was a satisfied customer. I can answer this question better once I receive it.