After the first use, water dripped from under the door, dispite the door sweep attachement. How can the water leakage be controlled? The installer placed the glass as instructed 5/8" from bottom per your instructions. Mopping up water after every usage is not what we expected--- Please help-- After the first use, water dripped from under the door, dispite the door sweep attachement. How can the water leakage be controlled? The installer placed the glass as instructed 5/8" from... » Read More After the first use, water dripped from under the door, dispite the door sweep attachement. How can the water leakage be controlled? The installer placed the glass as instructed 5/8" from bottom per your instructions. Mopping up water after every usage is not what we expected--- Please help-- « Show Less
1035215
I am sorry to hear that you are having a problem with your door. Please call in to our DreamLine Technical Support Line at 866-731-2244 and we can assist you in finding a solution to your leaking problem. It may be a very simple fix that can be handled over the phone. We are available Monday thru Friday from 8am-7pm EST.
809872
is it possible the door is hung too high? The sweep should hit flush to the step out of the shower and therefore provide a reasonable water seal. mopping up any water would not be acceptable even one time.
520046
Don't squeeze the lever all the time. Use fan after you mop and when done, sit it in the plastic holding area. If you see that the floor is really wet, you can stop to trigger the handle and just mop the floor. Hope this helps.
1729517
No.. I have had my for a long while now.. and it never leaked.. you may want to call the company.. it sounds like you left something off while you were installing it.
1024925
Every 20 seconds is not normal. Per the manual, the pump is designed to run as the wet ice melts enough for water to collect at the bottom of the bin that holds the ice. At a certain level, the accumulated water triggers a sensor that turns on the pump. Every 20 seconds implies a sensor problem or water is collecting sooner than it should. First, I'd ck to make sure the door is closing securely. (ours was not the way I first installed it) If the door is not closing securely, that could cause the ice to melt sooner and water to accumulate faster than normal. If it is closed securely, I'd contact Scottsman.
2002131
You have to push it down REALLY hard, more so than you would think. There appears to be a two-step system to lock it in. It snaps in at first, but don't assume it is all the way in. When it is fully locked in, it will be flush with the edge of the glass , with no gap. Make sure it snaps in TWICE.
258420
Same problem...............you can try to lower the plastic a little on the glass...........Either way.......even if it works.....it is not a SECURE stop......
2218219
I just hold below the part where it lengthens or shortens & twist above that part to loosen & then adjust it. Sorry you are having problems. I love my mop!
1107394
I pretty much followed the directions exactly since I had never done one before. It has a diagram of the location of the threshold related to the bottom of the door and door seal. Most of the threshold sits towards the inside of the door edge, and the bottom door seal sits on the outer, angled part of the threshold. It also has a "inside" and "outside" direction. On the included diagram it shows which way goes towards the outside. I also used a chalk line from one side to the other to mark it totally straight once I had the position correct, and then used a sharpie marker over that so I could ensure getting it exactly where I previously planned when it came time to glue it down with the adhesive. It was pretty easy to install, easier with an extra person. Also, make sure to keep pushing down over the entire length several times to make sure it is glued down securely. It kind of wants to move around a little when you're pushing down on it but it's manageable. The glue dry time is quite awhile so you have plenty of time to adjust it before it is permanent. Hope this helps!
520047
Someone in one of the comments on another review said "Unless you push the filter down thoroughly into the tank, it leaks. I had the same problem with wet floors until I went over the directions again and pushed the filter harder the second time. After that I had no problems and am completely happy with the mop." Hope this helps.
579482
ensure you have the top turned the right direction. There is a specific way it goes on so it does not leak.
2203245
The unit needs to be installed about 10" from the wall below the window.The exhaust tube exits on the back of the unit and though a flexible hose up to your window. You might need to add to the exhaust fitting to get it to fit your window.The humidity that is collected needs to be expelled, or emptied. The water out port is low to the floor so a drip pan is too shallow. We attached a clear plastic tube to run out of our patio door. We had good use of this unit. I would purchase another. Ours did not leak and I felt relatively quite.
2011725
one time i had a leak, it was caused by putting more water in the top than needed in the bottom half...do not put more water than has been used i eyeball the measure with my fingers the height of the water missing in the bottom and put the same measure of water in the top......no more leaks !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
962409
Hi Jeff,We had this unit installed about two months ago when we remodeled our kitchen, and it's doing the same thing. We know that it was installed per EdgeStar's requirements. I looked it up in the owners' manual, and I checked all of the reasons EdgeStar provided for why this might be happening (not installed properly, the door is left open, bad seals, ...) but I don't see any reason that would apply to us. I just assumed that it's happening because it's trying to stay within 2 degrees of the setting? Please let me know if you find out.Thanks, Sandy C.
1776026
I had the same problem. What I do now..fill the blue bowl (I know, obvious) then place it somewhere firm, like on the counter. Put the bottom and tighten it just till it makes contact, do not over tighten, I use one finger to screw it on. Then press down around the edges of the bottom piece firmly so it slides on and then tighten the rest of the way. But again, do not over tighten, turn just till it makes contact. Hold it over the sink to be sure it does not leak. It will come off almost as easily. Had mine for almost 2 years now and no problems.
567866
Just received mine today, after reading the reviews I was expecting a leaker. The blue fill cup will seat into place with pressure. I turned it upside down with the blue rim on my counter, pressed and jiggled. I heard it snap into place. No leaks between the blue and base. I did notice, however, if you put more water in the fill cup ( ie, fill it up twice) That is more water than the base will hold and it wants to seep a little at the other joint. This shouldn't be a problem now that I know. I won't put so much water in the top.
377971
There are clear plastic pieces that you cut to fit around the hinges and they close up to the wall and act like a squeegee sealing up the side and across the bottom. The door closes on an L shape clear plastic. It works well and looks nice. No water leakage so far...it's been in since July this year.
425302
Clean the surface with alcohol, tubbing, not the drinking kind. And ince you attach it hold it for a few seconds. It took a couple of times for me too.