runs but does not collect water
1051694
What is your question?The compressor and fan run, but it does not discharge any water. This probably means the Freon has leaked out.
1051695
My dehumidifier works perfectly. Check the humidity in the room before you run it - it might be too low to extract any great amount of water.
1051696
I am not sure about that comment. My collects water in the bin as it it should. Still working good.
1051697
Our unit worked great for the warranty period and suddenly stopped collecting water - less than a week after the warranty ran out. Must be low or out of freon. Not a good experience with this unit. Fan will run, but unit does not dehumidify. If under warranty, go for it. Good luck.
1051698
First, I would make sure all the settings are correct. If they are, and if you have humidity, then I would say you got a dud. We're in the northeast, where it's been disgustingly humid for it seems like forever, and ours is working fine. We empty it 3 or 4 times a day and run it on high, usually. If you got a defective unit, I don't know what the return policy is, but would think the company -- or Amazon -- will honor the warranty without any problem.
1051699
I'm sorry to hear of your problems; it really doesn't seem fair. The expense of returning the thing should definitely not be yours! Dehumidifiers are uniquely problematic, it seems. Our Kenmore and Frigidaire models worked beautifully until they stopped working, and the time was pretty short. We may have better luck with the Soleus.... but as I think I mentioned in my review of it, it's because these contraptions seem to require replacement quite often that we buy relatively cheap ones. My only advice, and you may have tried it already, is to HOWL at these people, long and loud. Be a squeaky wheel. Maybe their sense of fairness will kick in. I'm sorry to hear of your problems; it really doesn't seem fair. The expense of returning the thing should definitely not be yours! Dehumidifiers are uniquely problematic, it seems. Our Kenmore and Frigidaire models worked beautifully until they stopped working, and the time was pretty short. We may have better luck with the Soleus.... but as I think I mentioned in my review of it, it's because these contraptions seem to require replacement quite often that we buy relatively cheap ones. My only advice, and you may have tried it already, is to HOWL at these people, long and loud. Be a... » Read More I'm sorry to hear of your problems; it really doesn't seem fair. The expense of returning the thing should definitely not be yours! Dehumidifiers are uniquely problematic, it seems. Our Kenmore and Frigidaire models worked beautifully until they stopped working, and the time was pretty short. We may have better luck with the Soleus.... but as I think I mentioned in my review of it, it's because these contraptions seem to require replacement quite often that we buy relatively cheap ones. My only advice, and you may have tried it already, is to HOWL at these people, long and loud. Be a squeaky wheel. Maybe their sense of fairness will kick in. « Show Less
1072481
Are you filling it to the max fill line? It usually takes a couple of minutes for the water signal to reset. Mine did that and I lightly banged the sides and it started working. If that's not the problem then you may have to call Edge Star for help.
1517828
Mine is the same way, it's about a 1/4 full and says water is low. Not a biggie to me, but is still frustrating at times.
1663025
First I suggest buying a foot bigger it runs a little small. I don't have the support poles either so I went and bought some PVC pipe and made my own. Once I did that water didnt pool up.
1175623
Mine does the same. Poor quality threads, but it is enough to hold the water.
2098692
Maybe it's because you just turned it on. If you just turn it on high it will drop down to a lower speed until the water circulates and then go back up. It takes about 5 minutes.
1649025
First of all, sorry for responding so late. It is clearly mentioned in the instructions that it should not be run on water or liquid. It will have problem and might stop working.
907887
try using less water... I use mine all the time and find it only has issues when it's overfilled
1953166
Yeah I have out running all year round, but then again I'm in So Cal. Regarding the leveling, yeah it needs to be level for it to work right, if not you will have to keep the water level low so it doesn't spill.
1829049
It does run for a time when the condenser is off but it stops entirely when it reaches the desired humidity. It is highly efficient and makes a discernible difference compared to other dehumidifiers I have owned. The water container fills to the top and is clumsy to carry. Other then that I have not had any problems with the unit.
1180337
Needs water running to keep cool, possible air in pump, make sure it is bled correctly.
1409989
Hi George,I would first check the pressure in the holding tank to make sure it is correct.Have seen where water will come out fast but trickle off quickly and this is sometimes the problem.
724554
Clean it out completely and check cords. Also make sure there is water in it, If not it may slow down or stop without it. Mine did that, but after I cleaned it and filled it back up, it was up and running. I think it's because the water was too low. That makes sense to me.
2088122
I had the same concern, it has a thermostat so it only runs when the water temperature is very cold. It also doesn't feel hot even when running. Trust me it will do a great job.
1722259
Hi Melanie, Sounds like somethings wrong. I put mine in the water first, then turn it on, & it runs.
1325672
I am on well water and my UN t is operating fine. However, I run the unit until it turns itself off..so water is not sitting in unit. I would recommend you empty the reservoir when not in use.
2110541
It will not run if the minimum pressure is not detected. No water, no operation.