Has anyone had issue with unit being unreliable and then not working at all after battery change.. getting error message. Very frustrated!
1060426
We don't have any problem with the machine. Take your time putting in your wrist. Don't have any problem after changing the battery.
191514
Yes, I had that problem, even replaced the battery, but coulsn't get it to work. Bought a new one.
435750
Add me to the list - not sure when it started, a few weeks ago we noticed it b/c we charged it and then it was dead. Figured it got bumped in wife's purse or hadn't charged long enough but now I've been trying to charge it and see the on/off cycling going on. No answer, just sympathy and hope for a fix!
1059754
Yes and I've tried everything. Even tried reseting. Paper change, new battery's unplug took battery's out. Nothing works.
1909163
I had the problem once, it was after I first time linked to the internet and a software upload happened. I unplugged and left it for the day after frustration of trying everything to get it to turn on. Later that day or evening plugged back in and it came on, notified me of a software upgrade, and has been great since.
864906
We are having the same issue. Been using almost every day for over a year, and even after changing the battery there are issues. The battery case actually is corroding inside! Want to contact company to see suggested lifespan. Otherwise, we've loved it so far!!!
749606
The exact same thing happened to me and I ultimately had to junk it. It worked just fine up to the time the battery failed and I had to change it then it went off forever
1914532
Without more info it is hard to know what you are referring to. You should remove the battery and then reinstall to see if the unit resets... I have been using mine since Oct 2013 with no issues.
1664743
One of the problems with my q3 is with the on-off switch. Sometimes everything is fine, sometimes it works every second time, sometimes it just doesn't work. The only way I've found to get it back to life is to plug it to charger. Then things get back to normal.
313394
My unit works great , i use it every day. I would hook it up and charge it completely. I do not remember how but there is a reset to factory setting process. Also google the issue and you may find an answer, there are so software updates available for it.
731922
Tammy, Yes, many people have had the problem with the "white screen of death" so to speak. It will continue to operate the same way without the possibility of repair. I, like M. Michener, called customer service and they said I had two options: return to the retailer for an exchange (most are out of stock) or return to TomTom who would then replace the unit with a new one. I chose the latter, and TomTom customer service gave me instructions on how to return the unit free of charge via FedEx. She also indicated it would take 7-14 business days from the time they received the returned unit before I receive a new one. So I returned the product via FedEx, but before my return even made it to TomTom, I received a brand new unit at my home address. They went ahead and sent me the new one before they even received the returned one. I have it now and it is working beautifully. M. Michener says ,"THERE IS NO WAY TO KNOW WHETHER THE NEW UNIT WILL HAVE THE SAME PROBLEM! TomTom CANNOT trace bad units to serial numbers, so exchanging is nothing more than a crap shoot." That is simply not true. TomTom has pinpointed the problem, and any new machine you receive at this point will not have the white screen error. I believe if the unit has a 46, 47 or 48 anywhere in the serial number, that is one with a problem. But any unit you receive now is way past that. I also want to say that my brother just got a Nuvi 200 and it is not as reliable as the TomTom (accuracy wise) and doesn't have the convenient features that TomTom does like Map Share, etc. Hope that helps.
783212
Had mine three months and it said to change battery. Changed battery and still won't work
463902
Never had a problem. I had my first one for years, change battery about twice a year . Purchased new one November no problem. Sorry your having trouble.
1979029
I never experienced an error or fault code, but from talking with a friend, It needs to go back! You could try replacing batteries, but more than likely it will not fix the issue!
1336117
Hasn't been a problem for me but the more I read, the more I see owners having 'issues' with power-related matters (not fully charging, etc.). The battery on the unit itself seems to perform well under stated times and (for me) is slow to recharge. Good luck with it.
1932715
I had this happen only once. Seems like the device was in a weird state. I left it alone all day -- until the blue light was off, in fact all lights were off. I was trying to let the battery die completely. Once it did, I turned it on and everything came up ok. I was frustrated that I could find no way to do a "factory reset' and reconfigure it. If there's a way to do that I'd be interested.
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.