Samsung hardware update failed and they want US to pay for it! We bought the Samsung blue ray player over a year ago, thinking, that the firmware update automatically was a cool feature. 3 months ago, during an automatic firmware update, the blue ray player got hanged and stopped working. We called up the customer service and they wanted us to shell out $80 bucks despite warranty. Why is their hardware update our fault??? Samsung hardware update failed and they want US to pay for it! We bought the Samsung blue ray player over a year ago, thinking, that the firmware update automatically was a cool feature. 3 months... » Read More Samsung hardware update failed and they want US to pay for it! We bought the Samsung blue ray player over a year ago, thinking, that the firmware update automatically was a cool feature. 3 months ago, during an automatic firmware update, the blue ray player got hanged and stopped working. We called up the customer service and they wanted us to shell out $80 bucks despite warranty. Why is their hardware update our fault??? « Show Less
618925
We had the same problem, the remote wouldn't work and we couldn't play BRs. Power the blu-ray unit down and then disconnect the power cord. Reconnect the power cord and power the unit on. Hold the FF button on the unit down for 10 seconds. These steps will reset the blu-ray unit. If you are still having problems with the remote, remove the batteries, reinsert the batteries and hold the Power button on the remote down for 30 seconds. Good luck!
1099234
I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the player with a credit card number without ever providing written estimate.
2139909
Am I crazy, or is it more than a bit offputting that, after buying a machine, you then have to start getting upgrades for it just to be able to play newer discs? My machine's about two years old, and the last disc I bought wouldn't load. Seems like a rip-off to me. And it's not like blu-ray sales have been strong enough to justify this sort of customer fleecing.
1267414
I got my BD-P2500 today. They first thing I tried was to upgrade with BD-P2550 firmware. I tried both CD and USB methods. Unfortunately the player is clever enough to know it's being upgraded with the wrong firmware. Upgrading with the correct BD-P2500 firmware worked fine.Too bad. So sad.
237547
I have firmware 1.52 and I still saw the adds. Could not believe Panasonic did that. But obviously some people are immune to it and do not notice them, so for some people, watching adds on the blue-ray player you just bought may be ok. (this does require a network connection, so perhaps some people are not using the online content)
1297179
Only thing I can add is that Samsung promised another Pack before the end of the year! Samsung will launch it's own movie service similes to how Vudu processes their movies your order thru tv as of now! From my view, it is that samsung will make 4k movies available the same way thru the smart hub and at that time you will be allowed to purchase more and download! Patience as it was widely known of scarce content!
203905
Better off to avoid models that have bad reputations like Samsung, What gets me is that they had problems with last years models, and are having the same complaints about this years models as well. It is ridiculous that they only offer a 90 day labor warranty at this price point. The worst thing is it tarnishes the whole brand. Fortunately, Sammy TVs seem to work better than their Blu-Ray players - different software - different division I guess.
1880511
I also called Samsung & they referred me to a local company. They want $90 just to come out but since we can't afford to fix it right now, we have been waiting. I have read a lot of people having this issue but samsung denied it. It's a shame that a fairly new tv is having such problems. I guess that they don't make them like they use to! Let me know if you get a tech out there & the outcome. I know mine will have to wait, no job, no money.
2159418
yvonne avery, We're sorry to hear that you're having issues with your Blu-Ray player. Without more information, it's difficult to determine what might be happening. Please reach out to the Samsung customer service center for live troubleshooting and further assistance. We look forward to helping you out. --Mr. S
597720
It might help but I am not much of a Samsung fan. I bought one from here and when I connected it, after one movie the blue ray stopped working. My advice, try the update. If it doesn't work the I'd say start looking into a new blue ray. They have come down a lot in price. I bought a LG blue ray and must say that it is the best one I've ever owned. Sorry I could not be more help. I hope things work out for you.
218723
DLP: Like others, my BD390 quit playing many of the newer bluray discs a couple weeks ago. Firmware is current. After first discussion with LG support, I took the unit to an authorized electronic repair. Am told the unit is working properly but CANNOT be updated further to play the newer blurays coming out, despite firmware updates. Spoke again TODAY with LG support and they confirmed this. Was told there was NO upgrade available for the unit and that NO discount would be given on purchasing a newer LG unit! They were amazingly indifferent and told me I was "out of luck".......would either have to accept the fact this unit was ALREADY outdated for current and upcoming blurays, or buy a newer unit. I WILL NOT BE BUYING FUTURE LG PRODUCTS. DLP
2157312
this is a software error, the firmware update effectively locks the unit. it amazes me that the samsung sw designers have not withdrawn the update until they have fixed the bug. and the service is deplorable, not only must the unit be shipped to samsung for a hw reset, they will also stick you with the shipping cost. this device is excellent as a player (at least the 5 days i got to use it) but do NOT upgrade via the network connection.
2201943
I had one, the hdmi board failed the first time we used it. Extremely difficult to get responses from customer service. Finally sent me to a repair center, tried to tell me it was my fault, that I probably did something to it. I had to pay the labor to replace the part. Took 3 month's to receive a new board. The new board lasted less than 1 year before failure of the same part. Out of 1 year Onkyo warranty, even though it was defective to start so they wouldn't replace the part for free. It's a lemon, read the message boards for nothing but complaints!!!!! I would never buy a Onkyo product again, partly due to their poor customer service. I had one, the hdmi board failed the first time we used it. Extremely difficult to get responses from customer service. Finally sent me to a repair center, tried to tell me it was my fault, that I probably did something to it. I had to pay the labor to replace the part. Took 3 month's to receive a new board. The new board lasted less than 1 year before failure of the same part. Out of 1 year Onkyo warranty, even though it was defective to start so they wouldn't replace the part for free. It's a lemon, read the message boards for nothing but complaints!!!!! I would never buy a Onkyo product... » Read More I had one, the hdmi board failed the first time we used it. Extremely difficult to get responses from customer service. Finally sent me to a repair center, tried to tell me it was my fault, that I probably did something to it. I had to pay the labor to replace the part. Took 3 month's to receive a new board. The new board lasted less than 1 year before failure of the same part. Out of 1 year Onkyo warranty, even though it was defective to start so they wouldn't replace the part for free. It's a lemon, read the message boards for nothing but complaints!!!!! I would never buy a Onkyo product again, partly due to their poor customer service. « Show Less
726170
I can help you. Bought the 1500 back in June. Worked great until the Bond movies came out. Bought FYEO and it wouldn't play. Got the new 2.0 firmware update from Samsung. Installed that with no problems. But after the update I couldn't play ANY blu movie. Sent the machine to Samsung to get fixed. Said they would have a new firmware update to resolve the problem but couldn't tell me when that would take place. So I had lost patience (over 1 month w/out being able to play blu on 1500). I bought the bd35. Not one single problem. Played the Bond movie with no problems. Samsung released 2.1 firmware to resolve problems with 2.0 firmware. Didn't work. So the morale of my story is that Samsung customer service is HORRIBLE! Go with the Panasonic. You won't regret it.
1806660
Called Samsung but they weren't helpful....without an extended warranty, I'm out of luck. Only bright spot: It hasn't gotten worse. Now we're in the habit of turning on the TV, leaving for half an hour, and then coming back to it. It usually resolves by then...usually. But it's a big pain. Definitely never buying another Samsung. Let me know if you hear anything.
1572574
I tossed the package, but I joked one up to me new ?blu Ray player and the other one to my brother in laws new Samsung ?Blu Ray Player. That is about all I can answer. Is there a test I could do for you?
194856
Firmware upgrade are required. Some BDs have features that require specific firmware to access. This is one of the reasons I replaced mine. Least favorite player to date.