Amazon HDTV Delivery Options to Higher Floors Hi Folks, I am considering buying a HDTV (the sony xbr4 46" to be precise) from Amazon. The problem is that the shipping options mention that only delivery to ground floor is guaranteed, but I stay on the third floor. I called Amazon customer service and they said that there's no way they can guarantee delivery to the third floor even if I am willing to pay more but I could request the delivery people and they *may* help me out. This is not useful, there's no way we could lug a near 100lb package if they don't.Hence I am having to consider going to someone like Circuit City which guarantees delivery and setup but the prices are higher. Does anyone know any delivery options with Amazon where I can avoid this problem and guarantee delivery and setup? Thanks in advance!Ravi Amazon HDTV Delivery Options to Higher Floors Hi Folks, I am considering buying a HDTV (the sony xbr4 46" to be precise) from Amazon. The problem is that the shipping options... » Read More Amazon HDTV Delivery Options to Higher Floors Hi Folks, I am considering buying a HDTV (the sony xbr4 46" to be precise) from Amazon. The problem is that the shipping options mention that only delivery to ground floor is guaranteed, but I stay on the third floor. I called Amazon customer service and they said that there's no way they can guarantee delivery to the third floor even if I am willing to pay more but I could request the delivery people and they *may* help me out. This is not useful, there's no way we could lug a near 100lb package if they don't.Hence I am having to consider going to someone like Circuit City which guarantees delivery and setup but the prices are higher. Does anyone know any delivery options with Amazon where I can avoid this problem and guarantee delivery and setup? Thanks in advance!Ravi « Show Less
1069653
Thanks. I actually went ahead and placed an order (for the samsung 52" though) and Eagle delivered the TV to my apartment on the 3rd floor. Very happy with the service!
353274
i order a game from amazon and yeah when it arrive the case broke lol.i don't mind since all i care is the game itself in working condition.case don't mean anything to me as long as i can play the game.i have order big TV such as Sony Bravia LCD HDTV 52" and amazon sure pack pretty good and safe so i don't know.i think amazon try to be careful with huge item, but little item like camera and games, i think they just throw it.sometime they will come in perfect condition, sometime they will come and the case would broke.
1911302
hot did you get that deal from US-Appliances? I am also tired of waiting for amazon to get this TV in stock. Oh well, I would rather get from Amazon. I will wait few more days and see what shall happen
373367
I certainly agree with your views--I'll probably press the "Add to Cart" button with Amazon too :-). Have fun with your new TV!
1782161
That's a recent development - it's been in stock until recently. So, where is the right location to raise this? Apparently not customer service, who punted to the 'product staff', who never responded. I posted here out of frustration. I understand the economics. I also understand the stated Prime policy, which should have precedence. But I'm done with this - I bought some other speakers elsewhere. Amazon Prime is great -almost- all the time, and despite this incident, I still think it is an excellent bargain.
1934531
Dan, my response is probably too late to do you any good since it has been a month since your original post but if it doesn't help you, maybe it will help someone else. I ordered my 58" 800U on the evening of 12/29. It was shipped out of Indianapolis Ind on 12/30. CEVA called on 1/2 to set up delivery on or after 1/6. Checked tracking and the TV arrived in Dayton Ohio on 1/5 (near where I live). All in all, not too bad. The original est delivery date at purcahse was 1/9. Amazon and CEVA did better on delivery time than I expected. Dave
2207512
Amazon website says that they have the TVs available if we buy them and they'll be delivered in 3-5 business(or so) days, is that true? Did they advertise that in the past and you had to wait months for the delivery?
1664890
I also pre-ordered this unit on May 6th at the $379 price. At first it would be delivered at the end of May, and then on June 5th. Now there are no estimates on when they will have them for delivery. I called the manufacturer and was told they are in stock and available at other outlets on the web. They also said they do not sell direct to Amazon. I am concerned that Amazon has sold a number of these units at a price that will cause them to lose money if they deliver. I hope this is not what is behind this mystery.
974201
I am also waiting for my television via pilot shipping. My guess is that they use your amazon info to contact you, so make your that the phone number you have listed on your amazon account is up to date. If not look up pilot freights website and call costumer service so that they can have a phone number to call you when they are ready to deliver.
878413
I picked mine up through Costco and have also noted that it's not on their website right now, odd. It was 1,399 w/ free shipping and it is the best TV I've ever seen. You'd have to pry it out of my cold dead hands.
1085628
Not sure about Amazon as I haven't researched this---but you can call customer service and they will respond immediately (within an hour). I have found them very helpful and reasonably knowledgeable. Also I have researched all major brands and asked at least 3 techs in my area about reliability of 3 flat panels brands. While this is a loaded question since technology is changing so rapidly, all said Panasonic is very good and so far very reliable. Finally I also went to a few a/v specialty stores and a LOCAL major furn/appliance/ELECTRONICS store and asked who services their products. So I have found someone (or 2) businesses within 50 miles of my medium sized city who have excellent reputations. Not wanting to bash Best Buy, HH Gregg, etc. but the techs I talked with had reservations about buying extended warranties from the big store chains. I have no direct experience so I cannot really say. I have researched this V-10 for my mother and she will be buying from a local dealer. She's willing to pay a little more for correct setup and calibration and to integrate with her high end home theater separates. An extended warranty is optional through the dealer or local technician of my choice. Next to last, a very quality oriented Factory Authorized Service Center PROPRIETOR within 50 miles from my house stated that he is part of a network of technicians and recommended cpscentral.com (Computer Priority Service). I have not visited this site. Last I encourage you to investigate in your area before buying. The reason I'm so diligent is that my mother is replacing a 5 yr old Pioneer Elite plasma which cost $10,000 and now will either be repaired and come to my home or recycled. This should help you--don't let your excitement out weigh good reasoning!!
1541920
I always thought that consumers had 30 days (sometimes 14 depending on the store) to return an item for any reason so why would you not just return the TV and get your money back? I cannot believe that Amazon would not work with you in this instance. This is a reply to William C. Reitz Jr. "Techie" post above. EDIT: I found this on the Amazon.com returns policy area: "Televisions 27 Inches and Larger Amazon.com cannot accept the return of televisions 27 inches and larger after delivery. Upon delivery, please inspect your television carefully for damage while the shipper is still present. If you discover any damage, please refuse delivery and you will receive a refund. Your signature on our carrier's delivery receipt acknowledges that you understand our return policy. After the release form has been signed, returns of televisions 27 inches and larger will not be accepted. If you accept delivery and later find out that the television is not working properly, please check the paperwork that came with it to see if the problem is covered by a manufacturer's in-home service warranty. All televisions 27 inches or larger come with one. If you are unable to locate warranty information for a particular model, contact the manufacturer." How in the heck can Amazon.com get away with this? This is totally ridiculous! I will NEVER buy a TV from Amazon!
719274
I just posted the same question - I was 1 week away from buying this TV (pay day) and suddenly it's only being sold by a 3rd party. Amazon DID begin carrying the item after your post (Oct 2007) but I wonder if this was the final runout :(
1060640
Greetings everyone. On 12/26/08 I placed and order with Electrozone for a Samsung LN46A550 for $1,188 including standard shipping, which was the best price I could find at the time, direct from Electrozone, not via Amazon. Since then, I've been watching this thread carefully for the same reason many others have been... As this saga was unfolding, I too had a "I'm feeling nervous" conversation with Lewis, whom I believe was pulled out of bed by my call to the toll-free number. :-o He assured me that everything was legit, and at my request sent a revised invoice that indicated "BRAND NEW", so that there would be absoultely no ambiguity with regard the the TV being new, not refurbished. On Sunday 1/4/09, I received an unexpected call from Icat Logistics to schedule the delivery day and time, and I selected today, 1/6/09. 11 days total (which is inside the 7-14 day window). This was a nice surprise, because I was told by Lewis that there would be no call, and that the initial delivery would be attempted "blind". At around noon today, after scrubbing the water and ice off my walkway with the box, the local delivery guy (Skip) helped me open the box, and inside I found a brand new, undamaged, and working TV (I tested it on the spot). My transaction was a total success, and although Electrozone's customer handling definitely has a "run out of a living room" feel to it, they held up their end of the bargain, and I'm 100% satisfied (modulo the soggy box). As an aside, I see that Craig lives not far from where I do, so it could very well be that his TV was on the same truck as mine. :-)
1598154
Thanks BlueDemon.I have actually been following the thread on AVSForum since it began. While there are some reports of loose HDMI connectors, muting, etc; it really isn't much (actual content-wise vs. wishing/hoping-wise). Amazon had a yellow note on their HT-CT500 page for a while saying that no orders were being taken because of Amazon customer-reported issues. I was curious to see what the actual issues were (causing a suspension of sales), in case any of those customers returned here.Thanks~Bill
1498036
I had this ordered through Amazon, but they canceled it saying that there wasn't any units available for delivery. Now I see they have some wtf? Of course the price I was going to pay is lower than what they want for it now.
1998819
I haven't tried Amazon, but suddenly my ability to get Netflix, Youtube, Facebook, etc. has disappeared. I have talked with Netflix & with my internet provider...they concluded it's the tv. I've seen the problem in online forums. They say to reset the tv back to factory settings. But I'm going to call Vizio & see if they can walk me through it.