camera arrived without any kind of (shipping) protector on the screen. can see light scratching. is this normal? it's my 1st nice camera...
1034160
No. It should have a protector to cover the screen with red tag on the left.
1034161
I received mine with a screen protector and no scratches. You could return yours if you like. They are quite expensive. A little protection seems deserved.
1034162
My camera arrived with a plastic film cover. Had no scratches or imperfections of any kind.
1034163
My a-57 come with a plastic film attached on screen. There is no scraches or so on.
1034164
My camera arrived with a plastic film covering the LCD display. There shouldn't be any scratches on the LCD screen. I bought a plastic screen protector later from B & H photo made for the A57 and it was not expensive and easy to put on.
1034165
No.. we bought one of these and there wre no scraches. ours had a plastic film cover too. i would return for replacement.
1429006
For the cracked screen you have to order a new digitizer. As far as i know the screen and the gorilla glass are glued together. For the scratched camera lens, you just replace the rear housing/faceplate and its good as new.
353772
I am currently in the process of installing my camera. I do not know specifics about the camera. I tried looking it up on line and couldn't find any information. There was nothing associated with the packing box and paper work that shed any light on the camera. I did hook it up temporarily to make sure it was functioning, and the picture look clear and showed a lot of detail. Sorry I couldn't be much help. I like the camera and mirror I purchased, the only complaint I have so far is the sketchiness of the directions. Somewhat vague.
542300
Mine came in a box specific for the camera...in other words...pretty well protected.
856112
Same...bought a Canon camera. The box was unsealed but manual etc were in plastic wrap. Camera was in a thick white sheet.
195161
I would order from amazon or a prime reseller to be on the safe side. I got mine 6 months ago and at that time they shipped with no additional protection. I had to return the first one.
753412
Hi - I do not think this is "normal" - mine didn't rattle - that sounds to me like the camera has something broken inside. I would return and get a replacement. It may work great now....but what about the future? However, I am no expert. Best of luck
1239744
I have to agree with Kallah who just answered the same question. If it was "insured" with the camera, it should be covered. I would give them a call if I were you. The one great thing about Square Trade is that they have great customer service support and they would be able to answer the question. 1-877 WARRANTY
852719
Nothing. I bought an extra camera. It is hard to switch between the two cameras. We also bought he silicon protector but I don't think I have needed it and was a little disappointed in it when I got it, it didn't look like it does much for protection. Everything is included. The first one I ordered I sent back because the cameras kept disconnecting from the monitor. The second one has been good so far.
88865
This is a pretty embarrassing story. About 6 months ago the screen went black. I took it to a store. I was going to get a new one. At the shop, it slipped out of my hands and it clattered onto the glass counter top! I turned it on and there was the screen working again! It has been working ever since! I love this camera. Weird, huh?
188300
Yep, it scratches your screen, look for my review, you will see photos of what it did to my screen :). However, although it is the most recent review, amazon does not post it under "Most Recent Customer Reviews", so its hiden within the One star Reviews :).
2261932
Mine came in with wrapping and no dust. That one may have been used. Hummm!
406488
Hello, i had a similar problem. When i turned on the camera a warning message show the display. And it was cause the protector lens was put in. You have to turn on the camera without the protector.
957334
Is the screen protector in front of the camera? Just make sure that the camera is unobstructed and so that it can be seen clearly.
1054557
Here's today's email from "Kevin Qui" dear sir, what happens to payment? I received confirmation that the package has already arrived in your town. I received a notice from Amazon that says: waiting to be validated payment .....Hold your breath Kevin, you may get it when the camera arrives at my house in "like new" condition and it can actually be registered at Canon for warranty... LOL
955800
When my camera arrived it came with I structioms and it had a plastic cover over the LCD screen that was able to be pulled off. The camera is not the best of quality. I recently bought the sony action cam "AS30V" for car footage. I am very impressed and us it daily when I'm driving around in my car.
1061006
Hey I had the same thing happen to me, I had just taken off the rubber protective backing to clean it, and it slipped out of my wet hands (cleaner) and onto hard (practically stone) floor! It shattered mostly at the top.. but it still works perfectly , the camera, mic etc.. all good,! I only bought it 3 months ago, for over 200 bucks, and an apple rep said it would cost over 100 dollars to replace screen~ ! Insane!! I am looking and hopefully have found a clip on set with a hard rubberized clear front, and backing, that will protect it, and hopefully keep it from getting worse! The regular screen protectors will not go on do to "bumpy texture" .... Your post did not say if yours is still working or not, but if it is,, I will let you know if it works.. and you let me know if you get anything out of your warranty. Deal? I hope so! Thanks Kimmy