Scale is about 2 years old. We are getting a readout of ERl We changed batteries but did not help, Does any one know how to correct this
1064959
I have not seen any error messages and the manual that comes with the scales does not mention any either. Have you tried contacting OXO?? Their web site lists the following phone number. Contact Us: If you have questions... Customer Service Monday through Friday, 8:00 am - 6:00 pm ET. We are closed on major US holidays. Phone: (800)545-4411 (US Inquiries Only) Fax: (717)709-5350 Mail: OXO Consumer Care Center 1331 South Seventh St. Second Floor Chambersburg, PA 17201
966518
Another person reported this about an ERR message"The scale kept showing ERR when it arrived and I had put the batteries in it. I changed it from lbs to kgs and back to lbs. That cleared the problem and works great now. Easy to see display and auto shutoff is great." Make sure it is on a flat and level surface -- no rugs, carpets, or maps. Note that the scale may not weigh very light things under 10 or 15 pounds.
1774009
I have had no problem with it. I would try recalibrating one more time and if that does not work, call the manufacturer. I saw where many people who did previous reviews called the manufacturer, and received excellent results. As an aside, I use this scale and it as accurate as the physicians.
187554
I have experienced the same problem and finally had to have the scale replaced. I have had a replacement scale two weeks not experienced a problem So far.Respectfully,DR. Stephen
238124
I do not know but it should tell you in the booklet that came with the scale. You can also most probably contact Seca and order from them. My personal opinion would be to go out and buy a new electronic scale. Probably as accurate and cheaper than repairing the Seca. Mine still works but if it quit I would get a new electronic one.
187558
We have never experienced this issue with our scale. Always get a set number within a second or two. Maybe you have a defective item.
130888
I have two of these scales and love them both. Have not had a problem. You have a defective product and should request a new one.
655211
I think its the scale bcuz suddenly it says one thing and the next week its way higher than its back to a lower number i bought this scale months ago it didnt give me a problem until recently i even changed the battery in hopes it would function more accurately but it remains the same it gives me three different readings so im now in search of another scale
431051
Sounds like you have a faulty scale...I suggest returning it for replacement. This has never happened with mine.
1985690
I don't know, but first I would check it against a different scale at a different doctor office. You could make a warranty claim, go to healthometer.com. Many years ago, I had to make a warranty claim due to an erratic display, and they replaced my unit with a nicer one that has worked perfectly ever since. It is spot on versus my calibrated laboratory scales at work. That is why I bought another one just like it a year or so ago for my daughter. Good luck.
583452
I do not know what your problem would be, as I have not replaced the batteries in mine since I bought it and that has been since April 26 of this year. I do not get on the scale every day though, if you are doing that, maybe that is why the batteries are being used up. Or it may be the type of batteries you are using. Check with Radio Shack to find out the best batteries you can get, or get the rechargeable batteries, it is expensive at first, but in the long run, it would be cheaper.
735810
Open box the battery was dead.I went to battery plus purcashed new battery for around $19.00. The scale works fine now.
46010
I havne't had to replace my batteries once and I've had my scale for 2-3 years. However, my scale only gets occasional use.
999466
You can either call Amazon to talk about this or the company that manufactures the scale. Try to see if there is an off or reset button on the scale. The scale comes w/ 4 AAA batteries. Batteries that are provided usually do not last and I don't know the strength of the batteries that come with the scale so maybe you should try changing the battery first.
314480
I returned the scale when I bought it, because it didn't work at all. It said it runs on 2 CR2 batteries, so you could probably find some at a local big box retailer like Target or Home Depot, maybe even Amazon?
547885
The scale calibrates when it turns on. Just turn it off, and then turn it back on again and you should be set. Also, contact Ozeri if you still need the instruction manual.
986533
Try different batteries.Call manufacturer .Never had this problem since owning scale for at least 3 years.Scale works instantly.