I have the produict installed in my shower. The plastic soap dish is broken. Is there a way to replace just the dish?
1044642
This came from their website http://www.libertyhardware.com/bath-hardware-tray/franklin-brass-removable-tray-e850.htm Contact the company http://www.libertyhardware.com/contact.aspx probably have to copy and paste links..G/L
1044643
I had a similar issue and was unable to find a replacement but managed to have the broken unit repaired. Reinstalling the repaired dish I put a small stainless steel screw above the leading edge to hold the dish in place in the metal brackets. This works extremely well holding the dish in place and still easy to clean. We have had no further problems with the dish. Hope tis is of help. Les Taylor NZ.
1044644
I'm almost sure if you can't find it at bigger stores, you can get a small plumbing or hardware store to find a match.
1044645
Don't know why I keep getting questions about a Franklin Brass holder--since I bought a Taymor! However, I ordered severall plastic dishes for mine from Zoe Industries in Arizona 888-887-1757. If they can't help you, contact Franklin Brass and they should be able to give you a source.
1044646
I expect mine to break at some point as well due to the poor design. I think they make replacement plastic soap trays.
564305
I don't think there's any replacement plugs available. My old one turned black too but try Tilex on it to see if it will remove the mold. I bought a new one because the leg broke off on one side when it gets too heavy. I put the drainer in the sink with the dishes, pull the drain out of the semi-circle holder to dry out and let the drainboard dry completely. If the semi-circle for the drainboard does not dry out, dirt builds up in the semi-circle with the drain and then it is difficult to clean. I had to use skewers with paper napkins to clean it. It sort of defeats the purpose of having a drainboard by putting the drainer in the sink but otherwise there's water all over the counter. I don't think there's any replacement plugs available. My old one turned black too but try Tilex on it to see if it will remove the mold. I bought a new one because the leg broke off on one side when it gets too heavy. I put the drainer in the sink with the dishes, pull the drain out of the semi-circle holder to dry out and let the drainboard dry completely. If the semi-circle for the drainboard does not dry out, dirt builds up in the semi-circle with the drain and then it is difficult to clean. I had to use skewers with paper napkins to clean it. It sort of defeats the purpose of having a... » Read More I don't think there's any replacement plugs available. My old one turned black too but try Tilex on it to see if it will remove the mold. I bought a new one because the leg broke off on one side when it gets too heavy. I put the drainer in the sink with the dishes, pull the drain out of the semi-circle holder to dry out and let the drainboard dry completely. If the semi-circle for the drainboard does not dry out, dirt builds up in the semi-circle with the drain and then it is difficult to clean. I had to use skewers with paper napkins to clean it. It sort of defeats the purpose of having a drainboard by putting the drainer in the sink but otherwise there's water all over the counter. « Show Less
1743413
I used the pole and base that my former DISH was attached to. Hope that helps.
2103841
I suggest you pop the handle out. its really easy just remove the screw and they come out. in the rear of the handle there is a spring attached to plastic retainer and the plastic loop that attaches to the door metal bar mechanism. 95% certain that the plastic part is broken ,most of the times it is. if you need to replace them you will NOT need other parts.
1931583
Yes, Jack, there is a removable soap dish and the quality of the product is very nice. Ann G.
634784
Hi Janice, Thank you for contacting Bright Solutions Shopping Network LLC. We are sorry to hear that you received the package in which the plastic dish was broken and it is not usable. To help you further we would need your Amazon order id. Please let us know if we can be of further assistance. Kind regards, Vikram Bright Solutions Shopping Network, LLC
748295
just put a dab of silicone on the end. i really don;t thnk you will find parts available,the item is cheap and replacement parts are probably not available.
1657092
I'm sorry, but I do not know if you can just buy the plastic top separately. Probably best to just buy another one & always hand wash it! Did you try contacting the manufacturer?
455906
I haven't personally contacted the vendor to replace this yet, but a friend of mine did and said their customer service is awesome! They should take care of you. Hope this helps. Good luck!
271237
No idea what the problem is but why would you put it in the dishwasher? It is soap, I just rinse it off from time to time and dry it and it keeps going just fine. I like fact it is plastic, it does not break like glass can and that is important in the kitchen. Nothing lasts forever but evrything needs to b used within reason. This is not a major engineered product. It is a simple foam dispenser and if used within reason should last some time.
1517976
I had one plastic piece that hooks to the pole crack. I contacted OXO through their website and they sent me a replacement piece at no cost. They did not include the inside plastic shelf piece since those pop out of the metal frame that hooks to the pole. When cleaning, I learned quickly to just pop the plastic shelf out of the metal frame instead of detaching the entire piece from the pole. I haven't had anything break since switching to that cleaning method.
505479
Unfortunately mine came broken; however, Bed Bath & Beyond had this at some point. If you have one nearby, you could check it. Not sure if I will get there or if they still carry this item. Good luck.
1476992
There is a drain hole in the bottom soap dish part. We just installed it so I don't have a lot of experience with it yet. It does seem like a nice product.
1709492
Honestly My super did it, but one side comes with an adhesive strip. If not you should find a strong glue, or slide it down your shower door slot...... If it has one. Hope I could help in anyway.
121543
Make sure you push the lever all the way down while holding the soap dish against the wall. It took a bit of 'muscle power' for me to do.
1119921
contact Kitchen bath collections: 310-808-9600. I needed extra back splash and they were very helpful getting me what I wanted. Sorry to hear the top is cracked, real bummer. Hope this helps.
358484
I'm somewhat surprised as I've dropped mine in the shower at twice the height with no ill effects. I have read other reviews with the exact same results as yourself. What I have read as well is that if you contact their cust svc dept directly they will replace it . Much cheaper than buying an aftermarket handle replacement. Please post your outcome