My controller broke and I can't control the temperature. How do I get a new one? Thanks!
1042662
The only 2 things I can suggest are to email customer service at service@whynter.com or to call them at 866-949-6837. I spoke to them once and resolved my concern.
1042663
I would send an email to: info@whynter.com and request a replacement. I previously had an issue with my unit and they were very helpful.
1330466
Yea happened to me too. I emailed them and they sent me a replacement part. I was told not to max out the heat temp. So I kept it less then a 100 deg. C from the max temp after I replaced the thermol . They did not charge me for the part either. So basically if I were you and if you have time to return it for a full refund and buy another one and keep it 100 c under the max temp you should be fine. You could email them and see if they will give you the replacement part but it was a little hard changing the part. But it can be done. It's been working fine ever since.
496908
I had the same problem, the controller wasn't the fix. It's your damper actuator motor, and unfortunately it is near impossible to access.
369884
You need a new controller and you should call customer service. You can verify this by switching the one that does work with the one that dose not, just unplug both and switch them. I have the same problem after 2 or 3 days and I have one being shipped to me. As I read other reviews, others encountered the same.
1801052
How can I do? I did not know how to control it and broke it. I believe that it is my problem. Thank you very much
1961531
Call amazon they send new one . Like they send me when mine was broken Thanks amazon .
2046554
I had similar problem until I hook it up to a battery. After that all is working fine for me. I also found that it won't work properly if the polarity isn't right. Double check that, as I went over and over mine and found I wasn't right. Also when you are checking all connections undue all connections to reset the controller and all will work fine if all the right connections are made. I've had mine working for about 6 months.
1636824
I have two and find them a handful,my feeling is the "Trim" adjuster on the controller is defective.Being new I would ask Amazon for a replacement.
401948
Call keriug and have then send you a new one for free. I hope you registered it. If not take it back to store. Sounds defected
1032508
Hi tp, contact us at support@powerteksystems.com with your order # and we'll get you a new one sent out.
1985675
We bought ours from Premium Controllerz. They send us a detailed email with all instructions. Sure they would you as well. Just ask through Amazon.
1911096
I do not know controller didnt work and they wouldnt exchange it so i swore that company off. Will never order from them again
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
462648
According to the papers all you have to do is contact support and they will send you a free replacement. Ill try to post a pic of it on Amazon here soon.
1380981
Yes, until the temp controller goes bad. Then forget about finding a replacement part. HB doesn't provide them. Part of our good ole American throw-away society.
1363735
Had the same issue... Changed the controller board and haven't had a single issue since
249592
I got a replacement control board for my unit under warranty. They were prompt and courteous. I did have to pay to ship the old unit to them.