I bought a Medium one and didn't receive cross strap. I can't seem to find where to leave feedback and it is not returnable yet. Any ideas?
84464
I had the same problem. I called Timbuk2 customer service at 1-800-865-2513 and they sent me the cross strap for free.
84465
HI, The cross Strap is stored in the inside pocket of the bag. So if you open the bag, you will find a zipper. Open that and the cross strap is inside that compartment. Thats how i found out.
1040628
Hi there.I bought this product as a bare-essential sling but definitely prefer this over the 'factory' strap around the neck. I'm no product expert so I would have to suggest contacting the manufacturer directly. I feel as long as the nylon strap doesn't show any fatigue or wear, it should be good. I did feel like I had to give the piece that screws into the tripod mount a little "umph" but that may have been me being a little over cautious. However, the most weight I've used the metro strap in combination with is a 5d mk ii/70-200mm/430exii with out any glitches thus far...Hope this helps in some way. Hi there.I bought this product as a bare-essential sling but definitely prefer this over the 'factory' strap around the neck. I'm no product expert so I would have to suggest contacting the manufacturer directly. I feel as long as the nylon strap doesn't show any fatigue or wear, it should be good. I did feel like I had to give the piece that screws into the tripod mount a little "umph" but that may have been me being a little over cautious. However, the most weight I've used the metro strap in combination with is a 5d mk ii/70-200mm/430exii with out any glitches thus... » Read More Hi there.I bought this product as a bare-essential sling but definitely prefer this over the 'factory' strap around the neck. I'm no product expert so I would have to suggest contacting the manufacturer directly. I feel as long as the nylon strap doesn't show any fatigue or wear, it should be good. I did feel like I had to give the piece that screws into the tripod mount a little "umph" but that may have been me being a little over cautious. However, the most weight I've used the metro strap in combination with is a 5d mk ii/70-200mm/430exii with out any glitches thus far...Hope this helps in some way. « Show Less
933290
Same here, I've gotten 2 from Exigo Distribution and both are two small. They will issue a refund, but what's up when then not fitting.
1022392
Same happened to me. I oppened the guitar but the strap was actually short. It seems new model took into account strangulation concerns and makers shortened the strap for real.
1875532
agreed i wish there was at least an e-mail to reach them at so you can say nooo to a certain color. oh well. it is free returns, i think if i get the wrong color i'll keep exchanging it until i get one that's better, maybe they'll get the hint then since they have to spend money to exchange it. this is actually sent by amazon, so i just sent them an e-mail, you can get there by clicking the help button in the upper right corner, then under customer service hit contact us. then you choose what order you need help with and so on.
456692
Its funny that the picture that they show don't give clues to how it works. I am guessing you may have only treaded one side of the strap thru. After putting the strap thru the medal ring you tread the other half thru. Send me your email and I will send a picture to you. dsbucklin@yahoo.com (david).
1635837
I can't tell you what size it is because like others have stated, I never received mine either. Same familiar story. They said it was damaged in shipping and asked me if I would like a replacement or a refund. I told them that I'd like a replacement and the next day I got an email stating that I would be getting a refund. I did get my refund, but don't know what's going on with this seller. I guess they don't really want to sell their product.
2134204
Hi Abigail, I too have this item and there is a whole for the wrist band to attached through in the center crease. The pictures here so where it is supposed to be. If it's not there, then I would think it's a manufacturer defect.
271545
The Loop comes in a very large size. There is a chart on the inside of the box to help you the the strap evenly on both sides. Remember, make small cuts using the holes in the band. Check size and then cut again if necessary. You can make it smaller but can't go back if you cut too much. This is very easy to do. Measure to see how it feels and fits before cutting more. The strap chest strap comes in adjustable medium-xlarge. If you are small, you can get xsmall-medium.
121382
Hello. The strap is a one size fits all. I am 5'9, 170 lbs and I had to shorten the strap so it fit correctly. One would have to unusally large or small for the standard strap not to be able to be adjusted to fit you. Also, Amazon is very cooperative regarding returns. If it does not, they will arrange for its return, although under some circumstances the buyer is responsible for return shipping.
585686
Yes, that strap is a PAIN! I had to use a straight pin to help me pull it under the cross pin, and a good flashlight! That's the best advice I can give.
2258534
I also did not get the straps - I commented to Amazon with no reply - I made a phone call to the Vendor and they said that they no longer carried this item but had sold all of them to Amazon.
265290
I think you put the end of the strap through the wrong side of the buckle...there should be an arrow pointing the right direction. If not try differently from what you're doing, good luck.
1118521
Just received mine. It did NOT come with a strap or sleeve. I've reported it to Amazon that this description is wrong. Either that or someone is making money from stealing the straps/sleeves and selling them extra.
1175095
Thanks so much! I was nervous thinking I had to purchase the strap separately. Will be ordering it soon...on Friday to be exact :)
1888360
Sorry i dont know what there refund policy is because the one i got was authentic, trust me if it wasnt my girlfriend would have probably bit my head off. Dont be scared to purchase espiecally if the seller has positive feed back and the price is right.
898671
No clue, I threw the darn strap away, I know how but it's really wimpy and isn't any good. Sorry if i didnt help any, best if luck with the strap