After 2 years, pages have a light area 2-3 inches in from the left. Toner Save is "Off". New Oki brand toner; no change. Is it the drum? Thanks
1040472
The drums are supposed to last 20-30k pages, so unless you are there I'd be looking at other causes. Looking at the manual for this unit reveals possible problems with paper exposed to high humidity, or LED array in need of cleaning. I'd pursue those first.
1940001
This is not normal in my experience. I've had the printer for more than a year and have never experienced the situation you describe. No idea what it indicates specifically but it's not normal. I suggest you contact Lexmark customer service. Perhaps they will have some idea of the source of the problem.
2024929
okay I need some help/info. I got the 2170w brother printer. I thought it came with a drum too? listed on the side of the box.. well my toner light is blinking, still printing though. So do I just need to buy a drum? What do I do from there, stick it into the toner that exists? Confused since the drum I saw on amazon says compatible w/ toner model xxx whatever. So do they work together? Or do I just stick the drum in place of the toner that I put in there..? Thanks!
308194
I have a new printer now so am not sure, but try unplugging both the power cord and the comm. cord to "boot" it. Leave it off for a few minutes. If that doesn't do the trick, make sure if it is locked (can't tell by your description) or whether it's just choosing the wrong tray all the time. Once in a while I actually had to resize the picture inside my photo editing software and then reprint because it kept wanting to 4 x 6 everything. (only once in a while) If I remember correctly, there are sliders inside the trays to make the paper snug. Check them and make sure they move back and forth like they're supposed to in case that might be the problem. Try moving the sliders in the larger try all the way to the outside??
1048128
I installed the same toner cartridge just a few days ago, and I get exactly the same problem! (My printer is a Brother HL-2270DW) Unfortunately, I've been too busy with other things to follow up on it yet--or return the cartridge as defective. Hope someone else has an answer for us both!
2201346
The toner and drum are separate items. You need to replace the toner cartridge much more often than the drum.
2191736
The initial unit contains both drum and toner. I couldn't get a p/n off of the toner cartridge, but extrapolating from the usage data (available on the lcd menu), I deduce it's a 2000 count cartridge. I know there are 4000 count Oki cartridges for this unit on the market, but have not done extensive research. Using a low count/starter cartridge is a standard industry practice and you would expect that in a price-competitive industry. As far as the drum, I once again calculated based on usage data and deduced that it will last about 20,000 pages. Overall, I have been quite happy with the Oki and even happier to get away from the complexity and expense of a color printer. The initial unit contains both drum and toner. I couldn't get a p/n off of the toner cartridge, but extrapolating from the usage data (available on the lcd menu), I deduce it's a 2000 count cartridge. I know there are 4000 count Oki cartridges for this unit on the market, but have not done extensive research. Using a low count/starter cartridge is a standard industry practice and you would expect that in a price-competitive industry. As far as the drum, I once again calculated based on usage data and deduced that it will last about 20,000 pages. Overall, I have been quite happy with the Oki... » Read More The initial unit contains both drum and toner. I couldn't get a p/n off of the toner cartridge, but extrapolating from the usage data (available on the lcd menu), I deduce it's a 2000 count cartridge. I know there are 4000 count Oki cartridges for this unit on the market, but have not done extensive research. Using a low count/starter cartridge is a standard industry practice and you would expect that in a price-competitive industry. As far as the drum, I once again calculated based on usage data and deduced that it will last about 20,000 pages. Overall, I have been quite happy with the Oki and even happier to get away from the complexity and expense of a color printer. « Show Less
2277014
You can also simply rock the toner gently at a 40 degree angle, pat it gently on top, and replace in the machine. Please do not shake your toner too hard, might cause toner to spill. Make sure the unit is sealed properly. And like suggested above, try another unit.
731090
I have this same printer, normal operation is very quiet, so you have a absolute problem. I've experienced some major plastic gear grinding noises that are very loud. What I found the solution to be was to open the rear paper jam panel and slam it shut a couple times. Drop the front panel down and just under the toner cartridges you'll see a small handle, bottom dead center. This pulls out the entire assembly holding all the toner packs in. Pull it out just a couple inches and slam it back in a couple times, then close the front door and carefully look at the top of the door making sure its even all the way across the top, if its off just slightly you don;t have that other part that holds all the toner pushed all the way in properly. Also pull the paper tray out and take extra care to make sure you're getting it pushed in properly. I don;t know which one of those things solved the problem, but by doing all of the above I no longer have the noise issue (severe noise at that) and now it prints and runs smooth and quiet.
1751272
The toner cartridges fit inside the drum unit. The toner cartridge it comes with is low capacity, so best to buy a toner pretty soon after buying the printer. The drum unit has to be replaced too, but not for quite a while. You'll use several toners before the drum gets replaced. The printer tells you the percentage of drum life left.
1241356
brother won't do anything to help.I had just brought my toner from amazon ,it streaked on the right side of the page. I called brother and they told to mail it back to them and they would send postage(which that did not)they sent back the same one back,I again called them back , they said it was empty and would not replace it .I showed that I just got it and if it was empty that is the way they packed. it they wouldn't do anything about it. so a total loss.
1704534
yes there is! aftermarket sellers should include this tips, i wasted 2 new toners from V4INK because of this problem ultimately wouldn't even print. if i had to guess why is that non-original toners dont reset the life counter in the machine. here is how i fixed! Open door press Clear/Back key press *00 press OK Do not choose anything for drum replacement. when drum replacement menu comes up, just press the * and then 00, then just press OK. that should clear the error message, the printer has a toner life counter that needs to be reset.
1166594
Depends on how they're uneven. If there are lighter and darker areas on each page, it's possible that the toner is already low - it's only good for about 250 pages of text and less if it's graphics.Check the cartridge capacity in the web page for the printer on your network and make sure you have more than 10% toner left. Take the toner cartridge out of the printer and slowly rock it side-to-side to distribute the toner more evenly.
1241358
Did you clean the wire? There should have been instructions with your toner and there's a wire that goes across the drum. The wire has a little clip on one end and you need to run the clip back and forth across the wire a few times to clean it. Also, did you gently shake the new cartridge from side to side before installing it? If you did all this and it's still leaving streaks, it might be time for a drum replacement.
704539
Look down where the paper enters the rollers, there should be no space between the paper and the roller. if there is the printer needs to be repaired or replaced by warrantee!
2068959
Not sure what finally made the light go off...I took the toner out a few times and also restarted the printer a couple of times and suddenly the light went off and it has worked fine since
636120
Sometimes, aftermarket toner cartidges cause this problem. Try a new cartridge. If the propblem is a bad cartridge, it can ruin the fuser unit, which is the primary component of the maintanence kit. It is always good to keep an exptra maintanence kit on hand.