Does the software require recurring fees from Kohler to use? Can you clear fault codes and restart the exerciser remotely?
1051753
I just paid the initial software fee, no other fees. I haven't tried to clear fault codes. I've used the software to start the generator in exercise mode. Check out the youtube video http://www.youtube.com/watch?v=kCI2oC64dRw.
1051754
No fees required from Kohler. Yes you can start the generator remotely anywhere you have an internet connection. Fault codes don't need to be cleared as far as I know, they clear up when the issue is resolved. Needs Windows software to work.
1051755
There are no recurring fees from Kohler for use of the software. As far as clearing fault codes via the computer, I would guess you are able, but I have not encountered the problem. I have started and stopped the generator remotely through the computer with the use of the software... Hope this helps
1051756
No, unlike the Generac unit the only charge is the purchase of the product.
1051757
no fees or monthly charges, i belive only a kohler service provider can clear fault codes, you can remotely exrcise unit
669156
There is a "Free service for first year of ownership. $12 fee for service thereafter. See label inside unit for date. See www.accusplit.com/support for details." So says there paperwork included with the unit. Hope this is helpful.
1662700
I'm not sure. If you contact Kohler support by email I think you will find them very helpful.
374896
I never tried that. I do not know.What I would suggest is to call Kohler- they have excellent csr service.
466549
In the original implementation - probably 5 years ago now- they did have a monthly service fee - but quickly discarded it . I am not aware of any reserved rights - and I have not been charged for either of my 2 devices. Remote access is to their server.... via an app - they have one for desktops and another for smartphones both are excellent. I am very impressed with how well these 2 devices enable us to save meaningful money on HVAC costs. Also, it shows me year over year comparisons - with and without degree days adjustments. There are a ton of features - but all readily accessible. Hope that helps. In the original implementation - probably 5 years ago now- they did have a monthly service fee - but quickly discarded it . I am not aware of any reserved rights - and I have not been charged for either of my 2 devices. Remote access is to their server.... via an app - they have one for desktops and another for smartphones both are excellent. I am very impressed with how well these 2 devices enable us to save meaningful money on HVAC costs. Also, it shows me year over year comparisons - with and without degree days adjustments. There are a ton of features - but all readily accessible. Hope... » Read More In the original implementation - probably 5 years ago now- they did have a monthly service fee - but quickly discarded it . I am not aware of any reserved rights - and I have not been charged for either of my 2 devices. Remote access is to their server.... via an app - they have one for desktops and another for smartphones both are excellent. I am very impressed with how well these 2 devices enable us to save meaningful money on HVAC costs. Also, it shows me year over year comparisons - with and without degree days adjustments. There are a ton of features - but all readily accessible. Hope that helps. « Show Less
814872
I can't answer that with authority. The software is Java based and has 2 options can run off the meter or according to the manual load unto a Windows or Mac PC. My guess is the second option would require an emulator. Check the Bayer website www.bayercontour.com or their Customer Service 800-348-8100
472235
Yes, but programming from an authorized delear is needed. Most charge $20-$30.
1713921
I had to replace the entire unit so I'm probably not much help. I'd give their support center a call -- they may be able to troubleshoot it remotely. Good luck.
11229
I thought about it. The problem is this... my membership (that was completely dysfunctional) was free for the first year of ownership for my stationary bicycle. I don't know if I'd have recourse toward something I didn't pay for... except for the fact that when I purchased the bike, it came with iFit and has never worked as promised. I know this, when my free one year membership expires in August, there is no chance I'd ever spend a single cent on iFit or any iFit product. I'm just a lost customer...
1767282
I have 2 units; machine running them finally died and I needed to get into them to reload the software (eek). All the conventional links to the old product do not work, but you can find the manual and the software at: http://www.projectlabint.com.au/ good luck!
436518
I've never had this problem. I suggest that you contact Kohler directly. Their customer service is extremely helpful and if there is a problem with the faucet, they will send the parts and instructions for repair.
382983
You may need a new control panel. I had to replace it 5 times.....fifth time's the charm I hope. Having problems with KA refrig......I am off this brand.
2268668
Usually this is restricted to the paid version of whatever app you are using. I use Torque Pro and it will clear codes.
707627
I've had mine running now for over 6 months , never had to reset it or anything , very reliable so I would say commercial use would actually be even better for setting up a scheduled heat and ac unit. I would say yes.
146193
I don't think you talked to the correct person. I upgraded, but was never told and don't expect to pay an annual fee - you are just purchasing the software correct. Maybe they thought you were also purchasing payroll support or something - that is an annual fee.Linda W
887956
Has to have their software. Mine crashed and I called and had to have it replaced. Don't do their expedited service either. They tried to get me on it and the guy couldn't explain the process and 3 calls later I had them just have me ship mine in and they sent me a brand new unit.
192513
updating with the software is there an addtional charge or is it free with this product