Why does this unit freeze/stop playing Blue Ray DVD's half-way through? It stopped at 1:09:46, won't go further Firmware updated, is Samsung crap?
1034893
Robert R., It could be something with the motor. Without knowing more details, it's difficult to determine. Please reach out to the Samsung customer service center for live troubleshooting and repair options - if the unit needs to be inspected further. Thanks for your interest in Samsung products. --Mr. S
1034894
Robert R.,It could be something with the motor. Without knowing more details, it's difficult to determine. Please reach out to the Samsung customer service center for live troubleshooting and repair options - if the unit needs to be inspected further. Thanks for your interest in Samsung products.--Mr. S
1034895
I haven't had that issue with mine and I have been using it for years. Does it happen with multiple blu-ray disks or just one? When I first got mine a few years ago I do remember having some issues with it but I was able to contact support and they walked me through the steps to correct it. If it is happening with multiple disks, I would suggest calling them. Their customer support number is 800-726-7864. Have the product model number on hand as well as connected to the internet through the Ethernet port. Be prepared for a lengthy call. I wouldn't suggest calling them until you have a good hour or so to devote. My experience was pleasant and I hope yours will be too. Good luck! I haven't had that issue with mine and I have been using it for years. Does it happen with multiple blu-ray disks or just one? When I first got mine a few years ago I do remember having some issues with it but I was able to contact support and they walked me through the steps to correct it. If it is happening with multiple disks, I would suggest calling them. Their customer support number is 800-726-7864. Have the product model number on hand as well as connected to the internet through the Ethernet port. Be prepared for a lengthy call. I wouldn't suggest calling them until you have a good... » Read More I haven't had that issue with mine and I have been using it for years. Does it happen with multiple blu-ray disks or just one? When I first got mine a few years ago I do remember having some issues with it but I was able to contact support and they walked me through the steps to correct it. If it is happening with multiple disks, I would suggest calling them. Their customer support number is 800-726-7864. Have the product model number on hand as well as connected to the internet through the Ethernet port. Be prepared for a lengthy call. I wouldn't suggest calling them until you have a good hour or so to devote. My experience was pleasant and I hope yours will be too. Good luck! « Show Less
1034896
Never had that problem.. I did not update firmware due to me wanting to not have the crappy cineV junk on it. Are you sure the firmware update is not the reason? How was it playing before that update? If it was playing ok before then I would try to download the firmware again if you are able to.
1034897
There are no further firmware updates for this model. I ran into a similar problem, although my unit wouldn't load a Blu-Ray at all, much less play it. After much frustration looking for a non-existent solution, I got a nice Panasonic Blu-Ray player - that does Internet TV *much* better, I might add - and now can enjoy my Blu-Rays while still using the rest of the Samsung unit's "home theatre" functions, which pretty much boil down to the sound system at this point. The short answer is yes, it's crap.
785129
I bought a refurbished Samsung Sound bar and have nothing but problems. I have even had the cable company out-and they cannot figure out why it does not work. Will play-but both DVD and cable it goes to black screen and says to check the signal. I am off to Sears to buy a new one.
939705
That sounds like a problem with your individual unit. My wife got me the Blu-ray edition of Planet Earth for Valentines Day and I've been watching them constantly.....no problems detected...not even the slightest hiccup. Have you loaded the latest firmware patch from Sharp? I loaded it the day I bought my player (a couple months ago). Good luck with getting this working!!
38554
I've had mine for almost three years, but I didn't start using it often until recently. I had problems playing some Disney Blu-Ray disks I purchased for my son... The picture and sound would cut out intermittently when watching the movies, and it seemed to get worse each time we watched them. I figured my problem had something to do with anti-piracy nonsense, since I refused to update the firmware... A friend ended up an expensive paperweight when he did the firmware update. I solved my problem (at least so far) by taking my home theater receiver out of the loop and connecting the blu-ray player directly to the TV via HDMI. So far, so good. I've had mine for almost three years, but I didn't start using it often until recently. I had problems playing some Disney Blu-Ray disks I purchased for my son... The picture and sound would cut out intermittently when watching the movies, and it seemed to get worse each time we watched them. I figured my problem had something to do with anti-piracy nonsense, since I refused to update the firmware... A friend ended up an expensive paperweight when he did the firmware update. I solved my problem (at least so far) by taking my home theater receiver out of the loop and connecting the blu-ray... » Read More I've had mine for almost three years, but I didn't start using it often until recently. I had problems playing some Disney Blu-Ray disks I purchased for my son... The picture and sound would cut out intermittently when watching the movies, and it seemed to get worse each time we watched them. I figured my problem had something to do with anti-piracy nonsense, since I refused to update the firmware... A friend ended up an expensive paperweight when he did the firmware update. I solved my problem (at least so far) by taking my home theater receiver out of the loop and connecting the blu-ray player directly to the TV via HDMI. So far, so good. « Show Less
726170
I can help you. Bought the 1500 back in June. Worked great until the Bond movies came out. Bought FYEO and it wouldn't play. Got the new 2.0 firmware update from Samsung. Installed that with no problems. But after the update I couldn't play ANY blu movie. Sent the machine to Samsung to get fixed. Said they would have a new firmware update to resolve the problem but couldn't tell me when that would take place. So I had lost patience (over 1 month w/out being able to play blu on 1500). I bought the bd35. Not one single problem. Played the Bond movie with no problems. Samsung released 2.1 firmware to resolve problems with 2.0 firmware. Didn't work. So the morale of my story is that Samsung customer service is HORRIBLE! Go with the Panasonic. You won't regret it.
966738
Hey Dave,Would you tell me how to find out which firmware is currently on my player?Thanks.
724360
I have two of them and they both play CDs and DVDs just fine . I would recommend updating the firmware to the most current one . You most likely though will have some issues playing some of the newer blu ray releases but otherwise it's a great player . Good luck
728881
I personally have not experienced this. So far. However I have noticed that sometimes the sound just stops working. It seems to be random and infrequent, but it's definitely an annoyance. Turning off the system and then turning it back on solves the problem, so far, but as you know this setup is not a speed demon and it's a PITA. Does all Samsung tech have a mind of its own? A slightly demented mind?
282488
LG BD270 Blu-ray Disc PlayerI experience picture freezing after 17 minutes on the LG. Perform a skip back and the picture would freeze again, etc. Tried powering off and playing again, still the same problem. Any one else have this or is it unique to this unit?
564955
It USED TO play both blu-ray and non blue-ray DVDs. All blu-ray players that I know of ARE SUPPOSED TO play both. After a software update, it stopped playing regular DVDs (other people mentioned this, too). After trying to find a FIX on the internet, we gave up and purchased a SAMSUNG blu-ray player. I recommend that you buy a new model (and not LG). They are inexpensive. Unless this model is FREE, you would be better off getting something else. [Note: LG might now have a correction for the software update problem. We dumped ours about 2 years ago.]
867041
I can't get this fixed either! I've had many 5.1 dvd players and this issue is new. Did anyone get fixed???
35900
I have since received the cd-rom from Panasonic to upgrade my DMP-BD35 blue-ray player and that solved the problem. It is now properly upgraded with the Version.7 firmware upgrade. If there are others having a similar problem upgrading their firmware, contact Panasonic.
746479
Don't know what's up with that. Plays my DVDs just fine. If your DVDs are Blue Ray, that might be why. It might not play Blue Ray. My DVDs are not, so again, they play fine. =-)
745107
Do not upgrade the firmware if you have no problem with the player. Many users told their players freezed after updated. You'd better backup your current firmware before upgrading the new ones. You may visit Samsung's website read it carefully then you may manually download the latest firmware to the usb or directly to your player from the rj-45 wire from your Internet router to the rear(LAN)plugin of the player or wireless to player. http://www.samsung.com/us/support/owners/product/BD-P3600
1758260
I'm probably going to cancel my order and go with a Blu-Ray player... also can then try to find a model that will meet 2.0 profile (as it appears this unit will clearly not) from the specs that have now been made available
1500952
I talked to Sony Support people and the problem is not the Blu-Ray. The player is working just fine, but since it is connected to a Home Theater, the receiver needs to be updated in order to play 3D movies. So, If some of you have a similar problem, Don't panic!!!, check the Blu-Ray firmware as well as the home theater.
1905988
My Sony BDP-s550 just stopped playing blu-ray discs as well. I tried to upgrade the firmware but that failed. Sony support couldn't help me to get it working either. I ended up throwing it in the trash. This was very frustrating. I will definitely not buy another Sony blu-ray player.