Since this product needs to be refrigerated, does shipping hurt the effectiveness of the benefits in any way?
1064176
According to the bottle, it says to keep at 73 degrees F or below and best if refrigerated. Hope this helps.
1064177
I asked that question at my pharmacy and was told that shipping does not hurt the effectiveness. I have not noticed any lessening of the benefits as a consequence of shipping vs. buying in a store.
1064178
I spoke with the manufacturer of this product and they stated that their preparations guarantee the indicated bacterial count. In other words production involves a 'bug count' of more than content information in case of loss during shipment or anytime not refrigerated. I have also found no difference in using either store bought or those shipped to my home.
1355401
Hello, We apologize for any inconvenience but we don't currently offer cold pack service. We are able to assure you that the shipping time is not long enough to have a significant impact on the quality of the products. We test our products throughout their shelf life to ensure that they meet the label claims. We ship our products to Arizona to be tested for potency and purity by independent third party labs and the potency is still meeting label claims despite shipment in high temperatures. Since these samples are not refrigerated during shipment, our testing tells us that our supplements withstand heat during shipment without damage to potency. Air is the enemy of potency of products, not heat from sitting in a delivery truck. We ship supplements all over the world to hotter destinations than Florida without concern, as do our competitors. Supplements are shipped via ground in trucks without temperature controls nationwide to local health food stores as well. We hope this information is helpful! If there is anything else we can assist you with, please let us know. Thank you! -Anna H.
53586
Thank you for your email. We have previously been in contact with the manufacturer and they have reassured us we do not need to ship this item with cold packs. They have tested this product, and a short period of time out of refrigeration did not result in loss to potency. Once you receive the products you will simply need to store it back into refrigeration which will help prolong the shelf life. The products are stored in a refrigerator in our warehouse until the time it is ready to be shipped. I hope this answers your question. If I can assist you with anything else please let me know.
1280341
Refrigeration is only needed after opening this product to maintain its high potency. However, this product is not shipped refrigerated. Thank You,Customer Service
237922
AThis item is not cold shipped. As the item always is kept in climate controlled facilities with us and the shipping carriers. In the amount of time it takes to deliver, it will not affect the product
1945582
Hi Wanda,We are happy to explain. Our shipping methods are consistent with other supplement companies in that we do not refrigerate this product during shipment. The seal on the inside of the cap keeps the product from oxidizing, causing spoilage. One thing to keep in mind is that you would want to refrigerate the product after opening it. We hope this helps. Have a great day!Rubi G.
2209576
Dear Valued Customer, Thank you for contacting Swanson Health Products! We apologize for any concern and we are happy to help. Please be assured that the shipping time is not long enough to have a significant impact on quality. The products are kept in an air-conditioned environment at our warehouses until the time they're shipped to customers. The bottles themselves are made of food grade plastic to protect the product. The bottles also have an internal induction seal to provide an oxygen barrier which reduces oxidation or spoilage. The majority of our product testing is done at off-site labs and the samples sent for testing are not refrigerated during transit to a testing lab. Test results showing the product continues to meet the label claim for potency tell us that the supplements withstand heat during shipment without damage. Our shipping methods are consistent with other large supplement companies. We know of no other mail order company that refrigerates products during shipping. Even if the product is refrigerated when you see it for sale in a retail store, it may not have been refrigerated during shipment to the store. We hope this information brings you peace of mind. As always, we do offer 100% money back guarantee on all products for up to 1 year past the purchase date. If there is anything we can do to further assist you, please let us know! Christy L.
377282
I do not refrigerate my probiotics ever. So it should be ok to send it to your location.
237921
This item is not cold shipped. As the item always is kept in climate controlled facilities with us and the shipping carriers. In the amount of time it takes to deliver, it will not affect the product.
1588814
Yes. The box, the bottle label, and the package insert all say to refrigerate it. That means for storage. Having it unrefrigerated during shipping is not a big deal, and you don't need to worry about it when you take it with you on travel. It's not going to be ruined like milk if it's unrefrigerated for a few days.
1246146
Not that I've noticed, but these probiotics should be refrigerated immediately upon being received!
1998997
Yes, they are. Amazon does all of our fulfillment so they actually handle shipping the product to customers. Most of the products sold on Amazon.com today are fulfilled by Amazon. All products sold as "Amazon Prime" are fulfilled by Amazon directly. Amazon.com does their own research and they have apparently decided that impact to the potency is negligible when shipped without an ice pack. So, to our knowledge, they do not ship any of our temperature sensitive products with ice packs. I have to admit that there is merit to their method, the research indicates that when a product is new the impact of room temperature is very small (appx .1% per day), so for a new product, you lose about 1% every ten days. Your concern is something that we have been equally concerned about and that is why we reviewed some studies. There have been several studies measuring effectiveness (potency) at different temperatures. We do not know of a specific study for this product, so I will quote a more generic study. At room temperature (74*), you can expect to lose about 1% of the potency for every week at room temperature. Short time frames are alright, you just don't want to store it at room temperature for extended periods of time. I have quoted you the study of leaving the product at room temperature for 1 year, and averaged the 1% across that time period, but the last few months as the product ages are the most impactful. You should feel confident that brief shipping times should only impact the potency by a small amount, and this product is high potency. We still prefer using Amazon to ship product because they turn product over so quickly that it does not sit on store shelves and age. Aging also negatively impacts the potency. We typically turn all of our inventory of this product in 30-60 days so the product is new and potency is high. We are confident that the product will still perform well for our customers even though it is shipped without an ice pack and for that very brief time is not refrigerated.
42890
depends on the seller. ive begun a list for myself so I know who to buy from and who not to. even though klaire labs states in the insert that it can go without being refrigerated, that it just decreases the strength after 3 months --i still dont want to take the chance bc who knows how long it sits on the shelf before being shipped out. PLUS so expensive why take the chance! (ALWAYS TEST PROBIOTICS WHEN THEY COME. GOOGLE HOW TO TEST PROBIOTICS. THE FIRST LINK IS THE ONE I USE WITH SUCCESS) ---sellers I wont buy from are "happy,smart,&cute" and "SHOPnSEND" --they do not shop with any cold pack or ice.i contacted happy and they said its fine and sent copy of klaire labs insert. they could not have been a nicer company to work with BUT I stopped buying from those two (even though product was alive) I only purchase from places that care more for the quality. sellers that DO ship with ice every time and ive had GREAT success with is "bon vivant essentials"---they sell on here quite frequently and seem to be the cheapest so I normally hold out for when they are selling on here with klaire labs bc I know they send with ice hope this helps. will try to update as my list grows. also know you can return if no ice and if test dead!
218641
Not sure, it doesn't say anything about refrigeration on the package either way. I do not.
582374
This product is shipped room temperature, but is sealed. The label reads, "Refrigerate after opening."
2110205
Linda..we keep heat sensitive products refrigerated until shipping and ship them with an ice pack
353506
Hello Christina, We do not refrigerate this product during shipment. The products are kept in a temperature-controlled environment at our facility right up until the time they're shipped to customers. While extended exposure to high temperatures could have an effect, the shipping time is not long enough to have a significant impact on the quality of the products.