The white plastic piece (in jar base) in 2 of my jar bases and base broke today. Is it covered under warranty? How can I get replacement parts?
1066011
To contact Supreme by phone, call 732- 226- 2898 Ask for extra spare parts also so that if it happens again. I ordered this last week and they said they are sending. Not received yet, but it is good service.
515656
ours broke too. we still are able to use it though. i haven't looked into a replacement yet, sorry.
944303
Supposedly the manufacturer will sell individual replacement pieces. At least that's what it says on their website. However, I cannot say for sure if they will since when I had a part break, I emailed them (even offered to pay for the needed part) and they told me I needed to contact Amazon because that was where I originally made the purchase from. When I reached out to Amazon, they said they could either replace the whole thing or refund me what I paid for the product, but nothing to help me with the broken piece in question.
1782132
I'm sorry I can't help you. I haven't had mine quite that long, but haven't had any problems with it. I'm guessing the plastic catch has worn out. There is a 1year warranty, so if you contact the mfg, they may send you a new part.
1793559
Get on the companies web site. They were good about sending a replacement part to me. I'm sure they will reply.
868677
Sorry, can't help you out as the unit we received had broken pieces. They sent replacements, but they were also broken. The return shipping allowance they gave us did not cover the cost of returning the item, even though we only returned the unbroken parts. The whole experience was a nightmare.
1907115
Same thing happened with ours, and the plastic started to crack and fall apart. We do not know of any replacements and ordered new headphones.
1274566
We had the same problem and realized that something had broken and was missing so they replaced it at no cost. Just go to the Amazon seller and contact them for replacement.
583499
I would go straight to the manufacturer and ask them if they have replacement parts. Sorry, but I have not had this problem with mine. Wish I could help more.
2086897
The same thing happened to mine. The plastic on this feeder gets very brittle after a short time of usage. Let me know if you get a response about the replacement parts.
1791411
You might try the actual company who manufactured it to see if they would sell a replacement part. The first one I had was totally destroyed by a bear so I have no extra parts except for the base.
1821096
I had the same problem, just after the one year warranty expired.I just ordered another jar from the company, $71 including shipping, etc.The good news is that it is now guaranteed for 3 years.
655083
Yes I am having the same issues. I have replaced it twice. I wrote the manufacturer and they sent me a new base. But they are not lasting more than 3 months. They told me that they make quality products. I believe they need to go to a glass with metal base.
41001
Same here. Mine is also broken. The spring on the flip flop straw is missing. Will be good if we can get a replacement lid.
1729220
I returned mine long time ago but before I returned it I had to order a new base. I remember finding where to contact in the manual. Try that if you still have the manual, or look for a manufacturer name on the product and google search it, maybe. They were very helpful to me and sent me the replacement really fast. I hope this help. Good luck
20318
Ours broke when it arrived. I contacted the seller and they sent me a replacement. If you broke it, not from shipping, I imagine they sell it. Doesn't hurt to ask...Hope it helps. Good luck.
1184115
Yes. I just called Oster a couple days ago to ask about replacing my jar under warranty because it was leaking. No questions asked, new jar is being shipped to me at no charge. And they told me to discard my current jar.