How do I get a new spring for the pull cord?
1061981
Not sure, I haven't had any problems with mine, its been working like a charm. Sorry.
252707
Check the belt first. It might be broken or just dried out and slipping on the pulley. Next, check to make sure your cable is ok. You might need to adjust it to get the belt to engage.
174487
Marg, I wouldn't think replacement would be all that hard. You would have to extend all the lines out to their ends, this "loads" the retracting spring, then disconnect the broken line and replace. The new line will have to be as long as the others. The worst, that I found with mine, was getting all the lines at the same lengths went locked & ready for clothes.
1883071
I do need to buy new spring yet, you might want to try home deport or from manufacturer directly
231159
I purchased a spring for the Axis 270. Changed the pull from 8lb to 5lb. Wish it would have been just a little lighter but is much better.
592858
Replacing a spring should not affect it, but I would start by checking to be sure the opener has power in case the installer unplugged it and forgot to plug it back in. If it is powered, look to see if anything was disturbed or obstructing the safety beam system. The red light on the beam should be a steady "on". If that is clear, I would try pulling the cord to release the door from the opener mechanism and see if the door is jammed. You should be able to open/close it manually. If the replaced spring does not match your original tension it may have cocked the door and jammed it. With the door still disconnected try the opener and see if the motor runs. If it does, the opener should work OK when you reconnect the door. If not, you may need to get the opener checked. To repeat, replacing a spring should not have affected the opener itself. Hope this helps.
208411
Get the Wolff Xtra trigger spring to make it worthwhile. That's the only way to get it down to a 3.5 pull. Connector leaves you with a 4.5 pull
371762
I'd had the same problem for a while and had to use my finger to move whatever was remaining of the handle. Ended up ordering replacement spare parts, including the spring, at www.bullonerosso.de in Germany. Spare parts set me back under EUR 20 - I would've paid more in postage if it hadn't been for a friend of mine who was traveling to Germany and brought those parts for me. I had to use an L-shaped screwdriver to remove the two screws holding the ground coffee container. Other than that, replacing the broken handle didn't take more than five minutes.
922914
I would contact Hellwig to buy the right springs. That is what I did before ordering. 1-800-435-5944
1147041
Mine model didn't call for a spring. It sits in a slotted track at the bottom, sorry I can't help.
1799378
I personally don't like spring tensioners. I didn't use mine. I just let the cords hang and trimed the cords to my liking.
903863
hello there are no parts to buy,mayby you can try a hobby store,i lost 2 springs myself i found them in a hobby store.
1047687
I dont know my spring fell out the second time I use it, dont know what to do with it, other then put some tape under it good luck.
354207
I have had this same thing happen to me after only ONE WEEK! Same answer.....tighten spring, re-install. This issue gives you an impression that these units are not made well!
2134709
It is definitely the spring. I tied the middle of the spring together to give the spring more strength and had no problem. One other of the design problems is the cover plate. Look to see that the inside of the plate is not making contact with the big belt wheel. The way to correct this design problem is to use washers to lift the cover plate away from the middle nut of the big wheel that holds the large belt.
73516
The product description says "hose only". Why can't you use the old spring?
705204
The way that the tension cord pulley is built, I don't think you can take it apart. We have sold our house and moved to an apartment since I bought and installed mine, so I don't have one to look at. They are so inexpensive that I think you should remove the old wall mount and install the entire new tensioner. Unless the new one is exactly the same size as the one that you are replacing, you might have to move the wall mount portion either up or down your wall, but that shouldn't be a problem. You can easily fill the old holes and repaint the area--or leave it because it will be behind the drapes. The way that the tension cord pulley is built, I don't think you can take it apart. We have sold our house and moved to an apartment since I bought and installed mine, so I don't have one to look at. They are so inexpensive that I think you should remove the old wall mount and install the entire new tensioner. Unless the new one is exactly the same size as the one that you are replacing, you might have to move the wall mount portion either up or down your wall, but that shouldn't be a problem. You can easily fill the old holes and repaint the area--or leave it because it will be behind the... » Read More The way that the tension cord pulley is built, I don't think you can take it apart. We have sold our house and moved to an apartment since I bought and installed mine, so I don't have one to look at. They are so inexpensive that I think you should remove the old wall mount and install the entire new tensioner. Unless the new one is exactly the same size as the one that you are replacing, you might have to move the wall mount portion either up or down your wall, but that shouldn't be a problem. You can easily fill the old holes and repaint the area--or leave it because it will be behind the drapes. « Show Less