My pad has suffered the common problem of the wires turning brown and the device not working. Does the warranty really help us out here? (1 year)
1060357
If you do not have the information on the return process, number & web address, i do not have it in front of me right now but if you look in my review I gave all the information on who & where to contact if your unit goes haywire as mine did.
1060358
I can not answer this question i would contact the company issuing the warranty and ask them...Sorry
1060359
I called about my pad and simply told them it was not working. No questions asked except what my address was and they sent me another one. I told them the light comes on and then blinks off and it does not hear. I did not have a problem at all with things turning brown. That is scarey!
584518
The pad I purchased is still working (I don't remember when I got it; maybe 2 years ago). I have it outside on the porch in a small cat house, which the cat uses every day. It is only plugged in during the winter months. She seems to like it a lot.
2160146
I haven't had a problem with mine at all. I would probably do what another person suggested. Unplug it for awhile, and then try it again. Sorry I can't be more help.
1939018
according to the paperwork, it has a limited 1 year warranty with original receipt, etc.I two of these pads and I use them in the winter only. I have been using these for at least 5 winters. I'm very pleased with them and so are my cats. I plugged them in and the cats found them right away.
1437740
Yes, I have. The pad does not work at this very moment! I use a wireless mouse. Earlier this week, it did not work. I replaced the battery and it works again. Regarding the pad, have you tried the computer's built-in troubleshooting process?
1492667
Mines been working for a year at least but the pursonic customer service is really good- try them, I'm sure they will help
1980140
I have had mine for several years, and no problems whatsoever. It sounds like yours is defective and you should see about having it exchanged.
890530
Hi Josh, I'm sorry I don't know. I was so disgusted with the matrress pad that both times I just threw it in the trash and never bothered with the warranty!
862900
Yes I had the same problem, but as soon as I told Amazon customer service about it they solved the problem, by sending me a pad.
1944799
Check for a warranty, if you would be organized enough to claim on it. FWIW, we had extremely good service out of the ones we bought years and years ago. Not sure if manufacturing has changed. My child was a toddler when we bought them, and he's almost out of the teen years old now. A few times through all those years, we've noticed a few bugs and unplugged it and plugged it in and it's started working again; or plugged it in for a couple of weeks in a different area of this house when I started seeing a few bugs in far flung areas. (My limit is 3 bugs before I react.) We JUST ordered a replacement for one unit. I started seeing a few bugs this Summer. The lights on the unit were not acting as they had in the past. (There's a pattern to the lights if you watch it.) This time, unplugging it did not reset it -- not sure if it finally failed or if that unit got hit by lightning. This time, the electronics guy here said it had really failed. Of course, with any electronics, no telling if the newer made units are manufactured elsewhere or with different components. So I can't predict quality of the newer units. It's worth a try imo because two of these units have kept my large house bug-free (other than spiders in the ceiling and ants coming in the back door), never sprayed any insecticides, for... 16 - 18 yrs? I hope the new units give as good service! (Said engineer is going to open the failed unit up and see if it's simply a capacitor or something repairable when he gets time. Just curiosity. The schematics are available online now if you search for the patent. But we just went ahead and bought a new unit. )
851384
I bought one in July of this year(2013) and it quit a little over a month ago(Oct). Logitech no longer makes any cooling pads at all so in exchange for replacing my cooling pad I was able to order another product of similar price off their web site. I am glad they at least still honor the warranty with recent purchases.
1482135
I've had mine for a few years and no problems, perhaps you got a lemon, I would get it exchanged or ask for a refund.
185424
I have been through 4 of them too. All of a sudden a red light flashes on the controller and if you unplug it and then plug it back in it works for a while. This is the signal that the heating pad is starting to fail.
1717886
Have you had that issue every time you've used it? If not, it could be that one set of pads needs replacing or that something has gone wrong with the actual wiring between the machine and the pads (unfortunately, I had the latter happen after a couple months... and then the other set quit working not long after).
1324511
Mine stopped working in a little over a year (frayed wires from use) . So I didn't pursuit the warranty. I did open it up and fix it myself. Challenging but not impossible/impractical.
788957
Having no problem with mine. But I should think it should last at least a year. I'd contact seller.
1584608
The ribbon is likely the issue. I had this device for about 18 months, I reviewed it early on and have very positive things to say about it. However, 1.5 years in the screen completely failed on it and I believe the ribbon cable (that unfurls when the screen is slid open, you can see it in the back) gets kinked and loses signal. I had purchased a square trade warranty thankfully (best in the business by the way) and sent it back for replacement. They told me they could not fix it and that were refunding my money ($1100.00), I used it to buy a surface PRO 3 instead, which I love and so far its been very tough and reliable just a better device overall than most hybrid win 8 devices. The ribbon is likely the issue. I had this device for about 18 months, I reviewed it early on and have very positive things to say about it. However, 1.5 years in the screen completely failed on it and I believe the ribbon cable (that unfurls when the screen is slid open, you can see it in the back) gets kinked and loses signal. I had purchased a square trade warranty thankfully (best in the business by the way) and sent it back for replacement. They told me they could not fix it and that were refunding my money ($1100.00), I used it to buy a surface PRO 3 instead, which I love and so far... » Read More The ribbon is likely the issue. I had this device for about 18 months, I reviewed it early on and have very positive things to say about it. However, 1.5 years in the screen completely failed on it and I believe the ribbon cable (that unfurls when the screen is slid open, you can see it in the back) gets kinked and loses signal. I had purchased a square trade warranty thankfully (best in the business by the way) and sent it back for replacement. They told me they could not fix it and that were refunding my money ($1100.00), I used it to buy a surface PRO 3 instead, which I love and so far its been very tough and reliable just a better device overall than most hybrid win 8 devices. « Show Less