How do you open the pump bottle? We can't get the pump to rise up and work.
1038838
I never bought it with the pump. When I do buy a product with a pump, sometimes I would have the same problem. Did you try pushing it down while turning it to the direction to open? I hope this helps. If you tried everything, then it could be the pump that is defective. I've had that happen too.
1038839
I just rotated or twisted mine clockwise about half a turn and it popped up. Maybe you have a defective bottle dispenser?
1038840
Hold on to the small collar just below the spout while you twist the spout counter-clockwise. It's threaded.
1038841
Pump? Mine did not come with a pump. It came as pictured with a pop-up top. In general, with pumps, usually spinning it to the left unlocks it.
1386257
Hmm... We've refilled ours several times without issue... Does the pump portion work (i.e. go up and down) but no soap comes out? Did you try emptying it and adding more water to the soap and water mixture? May be possible that the soap mixture is too thick...
1225355
Where the tube connects to the pump there are two little dials. Make sure you turn those on. Turn them to adjust the settings.
1873797
It is on "lock" when you get it. There are marked arrows on the top telling you to push and turn a certain direction. This will open up the pump and it works perfectly! By the way, almost all pump lotions you can but at the store, are locked and unlocked the same way.
1742812
You will have to twist the stopper. This will release/extend the stopper. Then cover bottle and pump until tight,.
2133104
I believe you actually have to turn the pump part. It will pop up once you do that.
1086558
You may have to twist the pump either to the right or to the left in order for the pump to pop-up to the top. That really should do the trick.
635552
Yours must just be stiff. I just get a firm grip on it and turn the top opening to the left. However, you will then need to re-pressurize it by pumping it up. Maybe you have too much pressure in it - try opening the little pressure valve first and then it should unscrew more easily.
286152
i'm having trouble opening it as well. Please let me know how you end up opening it. Thanks!
1086557
Mine was a little tricky too but I just unscrewed the whole top and when I put it back I tried twisting the pump around again and it popped up and started working! I really didn't do anything special though.
2136009
I got the same issue at first. I managed to open it up this way: Hold the bottom plastic/clear at the point (the spout) with one finger in one hand, and your other hand is holding the the stainless/metal part, then pull the clear plastic part away from the stainless /metal part. Good luck. Hope it works for you.
2153687
I do the same thing...I use the plastic bottle to pump with and then pour it into the glass bottle. Otherwise the glass bottle keeps coming unscrewed while pumping. And it makes the pump heavier to hold.
1612633
If you like Iceland Pure as much as I do, I would go ahead and buy another bottle. Then, use the new pump to finish the open bottle and then use it for the next bottle. I know, now, that I'm going to hang on to the pump I now have just in case something like this might happen sometime. Hope this helps. Otherwise, I wonder if you might go to a kitchen store and see what kind of pump they might have. I'm thinking perhaps a salad dressing dispenser might work. Also, you might take a look at shampoo bottles - some come with pumps. Hope something works out!
2210303
Sry about that. Are you twisting it into place? If that's not working I'd contact britta for a new top portion of the bottle.
453858
Open the cap on the pump. Look at the eye of the pump. Fill it up till it's half way through the glass eye. Hope that helps
79570
I am in the same boat. Mine came a bit inflated but not enough to use. Trying to inflate with pump (not provided) I don't feel much progress is happening.
92342
Once u open it up u have to push in to close it. To open a bottle you use it backwards from a standard opener. You hook it on the bottle top and push down as opposed lifting up.