How do you like using the Square POS system in general? Have you had problems with it? We are hesitating because of poor customer svc reputation.
1042979
It worked for us when we use the square. Squares charges were to high and we use another service now. We don't use the printer anymore.
1042980
Have been using Square for the last 3 years and haven't had a single problem. The little card reader takes some getting used to, but once you get that handled, everything else just clicks. Money gets transferred to my bank account quickly as well.
1042981
We really like the whole system. I did not have a great experience sending the printer in for repairs but the work did get done and it all has worked great since. The reports and dashboard add a lot of value to the hardware.
1042982
It works great, never had a need to contact support because it has worked so well. They process funds quickly as well.
2035482
Hi, We are using POS from company Epicor and they have software piece embedded into it, so I'm not sure what software are you going to use.It should work directly from Windows 7.If you have more questions, please let me know.Thanks!
635732
I've been seriously considering upgrading Quicken for several years (I've been using v 2004), but every time I look at the Amazon reviews and read about the unfixed bugs, terrible support and general user dissatisfaction, I figure I'll wait til Intuit gets its act together. With 44% of users still being so dissatisfied, I'll keep waiting. Too bad, since I'd like to take advantage of the transaction downloads.
924844
Follow up on their error. If they don't respond I would file a complaint. I'm tired of bad customer service. They need to be held accountable for their errors.
393377
I agree with the answers of others. Also, I did have a question on my first transaction and called the company directly. They were very nice and helpful. Seemed like a small company, but very responsive.
331790
Thanks for the update. It's unfortunate that their reps were saying the opposite not very long ago. Chances are the company not only had plans but were working on it. It's also unfortunate that customer service is so bad for other companies in the industry that I can't ding them for giving out wrong info in the past, since you can't expect anything better from the competition.Another obvious issue is that they emailed an attached file instead of a link. If it were on the website, that would not make sense. Why would they want people to contact support each time they needed a driver? Thanks for the update. It's unfortunate that their reps were saying the opposite not very long ago. Chances are the company not only had plans but were working on it. It's also unfortunate that customer service is so bad for other companies in the industry that I can't ding them for giving out wrong info in the past, since you can't expect anything better from the competition.Another obvious issue is that they emailed an attached file instead of a link. If it were on the website, that would not make sense. Why would they want people to contact support each time they needed a... » Read More Thanks for the update. It's unfortunate that their reps were saying the opposite not very long ago. Chances are the company not only had plans but were working on it. It's also unfortunate that customer service is so bad for other companies in the industry that I can't ding them for giving out wrong info in the past, since you can't expect anything better from the competition.Another obvious issue is that they emailed an attached file instead of a link. If it were on the website, that would not make sense. Why would they want people to contact support each time they needed a driver? « Show Less
1269490
Beware of this system. I could not remove the previous password, got no help from the seller. Also the software store system is a FREE download you can access onto any pc. I use Square and an ipad .... perfect for inventory, cashing out and tracking sales.
1658529
do not bother me with questions you the seller should be answering .Is this a Bezos brilliant idea. If so shame on you for bothering a very long term customer with this kind of nonsense.
1186260
I immediately bought a policy with Square Trade which will cover everything, including operator error. Hope this helps.
1151674
drussell: If the box had said "Lifetime traffic (with ads)" for instance, that wouldn't have been deceptive. I'm not the only one who has been surprised by the presence of ads on a GPS. I understand the economics. It might even be a good value. But it's ridiculously bad marketing to surprise people like this.I may even decide to keep the unit. The ads aren't that bad, and the price is quite good for what you get. But I like being treated with honesty.
908089
Call the customer support number. I hope it has improved. When I owned this unit, the customer service was terrible. This is one of the reasons I finally got rid of the unit. Bad unit reliability, bad design, and terrible customer service made for a bad ownership experience. Good luck!
1079365
My experience was that the implementation of the browser was poor. I had better luck when I loaded Opera mini. I often got a WAIT/CANCEL message and found that by selecting WAIT, the connection was reestablished. Eventually, however, I quit using the Mach Speed when it failed once last time, the original warranty had expired, and SquareTrade honored the extended warranty by refunding my full purchase price.
760476
Good Luck, I received 2 of these GPS Units and neither worked. The seller requested I remove my negative feedback from the site prior to a refund being issued. Had to get Amazon involved to resolve this mater. In my opinion this is a buyer-be-ware seller offering a low quality item and attempting to publish false feedback to potential customers !!!!!!!
1873619
I know this was a couple months ago, but did you decide on a system and what are your thoughts on them if you did? I'm looking at the same three systems and it's up in the air. Also, Happy Birthday tomorrow! haha
2176705
I just came across the following I had copied for customer support; Service and Support Feel free to Email us at info@positecusa.com for a response within 24 to 48 hours. We will answer all emails as quickly as possible. Our Consumer Hotline: 866-514-ROCK (7625) Our Commitment to You We do our best to answer calls promptly and to keep hold times to a minimum. During busy times we may not be able to answer your call immediately, but if you leave us a message we will call you back as soon as possible - typically within one hour and always within one business day. We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day. We strive to resolve all customer technical support issues within a maximum of five business days. The clue is : info@positecusa.com I tried www.positecusa.com and hit the 404 wall. Then I Googled Positec. This is a Hong Kong company. Their tool stable includes the infamoous WORX line of yard tools sold on infomercials. I bought the SoniCrafter on the "solid" name of Rockwell. Now I find out, too late that the Rockwell of my Dad's time no longer exists. It is a very very sad day indeed.
1520414
Returned ours and can't help, but it looks like others have helped you already. Oh...we returned ours because it was not compatible with our QuickBooks through our offsite server. It worked just fine, though.
1288232
You can go to the Square Trade website and check the FAQs, and possibly call them directly to ask them. The answer "from the horse's mouth" is the best way to go.