Is there a way to reset the night light? The Dino stopped working last night. No red light when charging doesn't turn on.
429608
Yes. There is a tiny hole in the bottom. Use a toothpick and press it in the hole. It will reset the night light.
429609
Yes, you can reset the light. The reset button is a tiny hole on the bottom of the lamp near the light button that can be pressed with a small, thin object such as a paperclip or the point of a pencil.In the event of any issues with the lamp, you can contact us for support at hello@kinderglo.com.
429610
If you see no light at all it could be a problem with the base, not the Dino part. We had a problem with the base prong once. I emailed the Kinderglo company and they trouble- shooted with me to try to determine if it was something easily fixable. When it wasn't they asked me for my information and sent me a new base. In my case the metal prong was bend a bit and it simply wouldn't line up correctly to form a connection.
2203752
Need more info - like was it plugged in when the screen went dark?.. Have you tried plugging it in to be recharged to see if the green battery lights up? (May have to push the power on button momentarily while charger is plugged in).. If "yes" does it hold a charge and have you tried to turn it on while plugged in?.. If it's a battery or a tablet issue it need a tech - it could possibly be a charger issue.. Contact the factory, who knows they may stand behind their product and repair/replace - depending on many factors..
235320
I'm having the exact same problem. Although my charger was somewhat inconsistent before it died completely. (For about a month the light would come on on the charger about 3/4 of the time when I plugged it in.)
1392593
The same thing happened to me and I bought a replacement charger. That worked for a while but now will no longer charge the tablet. I say return the tablet, that's what I need to do.
84876
I have the exactly the same question. The charging light of mine stays red after an overnight charging. That contradicts to what the manual said: "orange while charging, green when it is fully charged". It looks like it is a common problem so that mine is not defective, then I do not need to return it.
311318
Yeah the rechargeable batteries may be dead.. You can replace them with new battery. Make sure u get the rechargeable once.. If that not work that is light is done. Buy a new one..
7659
Seems like you may have a problem, the lights on my charger have lit up every time I plug it in. There is a possibility the wall piece itself is bad though. Maybe try another USB charger an see if it works. Or put dead batteries in it leave it for roughly an hour an try them again to see if they have taken a charge.
577663
I have had mine a couple of months now, and the red charge light stays on all the time. Before you send theses back, consider plugging into another outlet in your house. Good Luck:))
117078
Did you push the reset button on the power plug? I think that has to be done. My LED lights came on when the unit started. However, since it is in my bedroom, I had to turn it off for sleep purposes. The LED lights are not on if the power is not on, I think.
1534303
My light (green) stay's on when charging. It goes off when complete. Mine only blinks when the battery is low. It sounds as if your battery might be faulty. I never use tech support on anything. They usually know less about their products than we do!
1887737
Sounds like you got a DOA. Over nite should do it. Is the problem with the charger and not the battery?
783151
I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and... » Read More I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. « Show Less
2004107
Charge it overnight and try again. Ours showed that it was not charged at all but worked fine all of the sudden. We had not charged it for months. Other than that I do not know.
360768
Left mine playing its games until it was "Dead" flat. Rapid charged it via usb until it said it was full and then reset the time and date. Its behaved perfectly since!!! Odd but it seems to have worked! Good luck to all :0)
243010
Yea the res light should be lit. My old one didn't light up and it wasn't charging
1801688
Must be a problem. Try disconnecting the unit and pressing the charge % indicator button. A digital display should light up and advise the % of charge. If it is 99-100% you should be good to go. Turn the unit off and wait for the opportunity to amaze yourself and others with the power of your "toy".
49613
I think you should return the charger. Mine works for 20 to 30 min after charge. I don't remember the light thing as I haven't used it since late summer.