Getting an "Err" message after usign this for 2 years After 2 years of use this unit is failing. Not sure why this is caused. Anyone else has seen the same issue?
1056258
The seven year warranty starts on the date of first use, not the date of manufacture.
1056259
this 7 year lifetime is very accurate. We built our home and moved in late August 2006 - yesterday afternoon my detector on the first floor started beeping and read ERR, at 2:30 this a.m the one on my second floor did the same thing. Both went w/in 8 hours of each other and 7 years and 1 month after we first plugged them in.
1056260
According to the manual, Err means that based on its self test diagnostics, the unit has detected a malfunction and must be replaced. The unit will chirp 3 times a minute and the power/alarm light flashes in sync with the chirps. Of course, my malfunction had to occur at 2:30 AM. I think smoke, fire, and CO2 detectors are designed to give a false alarm while you are dead asleep just to piss you off..lol. If the unit reaches its end of life, the display would say End and chirp and flash in sync 5 times a minute.
1056261
These things have a 5 year warranty and a 7 year lifetime. The ERR code likely means that the 7 years is up. Trace amounts of carbon monoxide can build up in the detector and render it ineffective, so the entire unit should be replaced after 7 years. Was it previously used before your two years? Check the manufacture date on the back.
1056262
I had 2 of these units in my upstairs, both stopped working and the code read ERR, Kiddie company said the life of the units are 7 years, I only had them for 3/4 years. The manufactures date on the back of the unit did indicate they were 7 years old. Must of sat on the shelf for a few years at Home Depot. If I had kept the receipt I could have returned the units. Lesson learned:check the manufactures date on the back of the unit before you buy!
1056263
When they say 7 year life, they're really close. Bought 4 of these units in Oct, 2004. They have worked well over the years and haven't had any problems. Last month, one generated an "ERR.." code and just last week, another generated the same "ERR.." code. It looks like they've lived their useful life and I'll replace them without calling the manufacturer. Technically, I'm just curious how they can predict the 7-year life...???? Great product though.
1056264
I guess I am a lucky lucky guy. 7 years and 10, I said 10 months. Wish I would have know that before I purchased it. Probably would have purchased a $20 one not a $75 one. Jon
1056265
I just got the same ERR.. message last night. Mine had a manufactured date of 8/9/04 so it was probably a couple months old when I started using it. Almost exactly a 7 year life....amazing!
1326684
I too have had 2 units give me these error messages, EE8, EE1, and EE2. They work one day and go into error state for no reason the next day. Vendor has no idea how to fix the error and XRITE would not replace any of the units. Would like to know if there is a reset to clear the error.
426461
I have had to replace two of these units in two years. They have been great at handling the warranty requests. If you buy this unit, be sure to keep your receipt.
127503
I have used this device for over 2 yrs I have noticed no problems whatsoever. Hope this helps.
1777840
I have not experienced any technical failure such as the one described by you. My device is reliable and very solid. Regards
534511
We went through 4 units with failures in each one. The product is a complete piece of crap. We finally gave up on it altogether. Good luck.
2137969
I got the error 8 message as well. I tightened the nut that holds the tip in place as well as the connector that fits the iron cable to the power supply. Heat and cold may cause expansion and contraction. Turning the power unit off and on often does the trick as well. Don't know the warranty...
1642543
I don't have the answer, because this device failed after a little over a year of use.
680674
Allow me to dance around your question: my unit started out great, however it quit after about one year use. Don't have time to ship back even it is under the warranty.
1562554
When I got it . They told if the unit wasn't working. Properly. They would replace. For me ..... I did not had any issues. It. Works great ....
729766
I am looking into relpacing a new system all together. I bought this in July 2012 and it went out again in August. I received a replacement via warranty in OCTOBER. I installed it a in May of 2013, it only lasted two weeks.
1896345
Hi Jennifer,I don't know yet as mine hasn't failed since installed. If I get a chance I'll look and let you know.
2227764
We have had ours around one year and are experiences issues with it, again. I thought it was the operator, thanks for the enlightenment.
1562609
I had mine in my office and it died. Not sure if it was opperator error or if it was the environment
1881224
Craig, i'd be happy help you. i have 3 units and they as of today have no problems. we fix most problems ourselves. What's the issue?
1753746
I've only had unit since November of last year but never had that happen yet. I've had no issues so far.
1198660
Probably a bad unit. Mine only lasted a little over a year. Just outside the warranty.