It is my understanding that the Probiotic product is supposed to be kept refrigerated. When ordered over the internet, how is it kept cool?
1031642
I received my order of Primal Defense which was delivered in my mail box. I didn't know it was put in my mailbox until the next day and temperatures are over 100 outside. My bottle of probiotics was very hot because it sat in a hot environment for 24 hours. Do you think that is a problem for the quality of the product?
1031643
Hi John, Primal Defense ULTRA is not a heat-sensitive product. The probiotics are activated once they come into contact with moisture. The heat-sensitive probiotics from Garden of Life are the RAW Probiotics, and if purchased from Apple A Day & Beyond, are shipped with silver thermal bubble wrap and ice packs to retain integrity during shipping. Please let us know if we can be of any further assistance and have a great day!
1031644
Hello John! As with most other supplement companies, we do not ship products with a cold/ice pack. Manufacturers are aware that products are not going to be refrigerated 100% of the time during transit, therefore the amount of organisms exceeds the product label claim to ensure that by the time the product gets to you, it will still contain the amount indicated on the label. We hope this information is helpful! Jessi V.
1031645
John, The nice thing about the Primal Defense is made so the Probiotics are viable without refrigeration. It works really well and I have 2 chronic illnesses. This is the only product(s) that have worked for me and I honestly can say if it's worked for me there's a high probability it'll work for anyone. I also highly recommend reading the book Patient Heal Thyself from the holistic doctor who produced these products. I hope this helps.
1679026
I do keep it refrigerated, and don't order if its going to be hot, you may loose some of the effectiveness or possibly ruin it completely. Great product IMHO
932116
We ship all probiotics with an ice pack. However, in accordance to the manufacturer's shipping policy, the ice packs will not remain frozen. As long as the probiotics are shipped with a frozen ice pack, there potency will be maintained during transit, even if the ice pack is completely warm and thawed upon arrival.
344579
Yes, it has to be refrigerated. Out of all probiotics, this works best. It was recommended to me by my integrative health physician.
1728977
Master Supplements has been GREAT, I have ordered from them many times from Amazon. I have ordered Probiotics online for years, many come completely un-insulated. It arrives well wrapped/insulated in bubble wrap. I have found this to be more than adequate. It may appear a bit more expensive, however.... There are other less expensive suppliers, even with more elaborate insulation, but I don't want my package in transit for MANY days longer. With those less expensive suppliers, you can pay for faster shipping, but then you're back up to 'expensive'... I go with Amazon/Master Supplements and be done with it! Master Supplements has been GREAT, I have ordered from them many times from Amazon. I have ordered Probiotics online for years, many come completely un-insulated. It arrives well wrapped/insulated in bubble wrap. I have found this to be more than adequate. It may appear a bit more expensive, however.... There are other less expensive suppliers, even with more elaborate insulation, but I don't want my package in transit for MANY days longer. With those less expensive suppliers, you can pay for faster shipping, but then you're back up to 'expensive'... I go with Amazon/Master Supplements and... » Read More Master Supplements has been GREAT, I have ordered from them many times from Amazon. I have ordered Probiotics online for years, many come completely un-insulated. It arrives well wrapped/insulated in bubble wrap. I have found this to be more than adequate. It may appear a bit more expensive, however.... There are other less expensive suppliers, even with more elaborate insulation, but I don't want my package in transit for MANY days longer. With those less expensive suppliers, you can pay for faster shipping, but then you're back up to 'expensive'... I go with Amazon/Master Supplements and be done with it! « Show Less
644896
It does say on the bottle to keep in a dry place, avoid excessive heat. I do know that probiotics should be kept out of the heat (colder the better), but this isn't a probiotic. I try to keep all my supplements in cooler areas. If you are having it shipped then I would only purchase it in cooler months (depending on yours and shippers location)... or buy local.
1227332
The first sign of a good probiotic. That it need to be refrigerated do to the live CFU
1636177
Hello, Unfortunately we do not ship items with ice packs. When a manufacturer formulates a probiotic, they are aware that the product will not be able to be refrigerated 100% of the time. The manufacturer knows that products will not be shipped refrigerated, therefore there is a very decent amount of time allowed so that a product can be shipped and still exceed its potency. Please also be assured that this product is stored at our temperature-controlled facility at all times. As long as your product is sealed and not in direct sunlight, its potency and integrity will not be compromised. We also send probiotics continually to third party laboratories in all months, including the hottest ones, to ensure that the product does hold up to the label claims. So far we have ran into no issues concerning the products. We hope this information is helpful! Best in Health, Jessi V.
1537958
I do keep it in my fridge. This probiotic works so much better than the non-refrigerated ones I've tried.
201460
Threelac probiotic does not ship with a cold pack. Refrigeration is not required although the company indicates that consumers may refrigerate if they so wish, however, they caution against potential for freezing as that would damage the product. Stability studies have shown claimed activity up till expiration date.
137780
HI the probiotics companies allow for some die off when shipping. They have more of the bacteria strains then what is listed on the box. We do have ice packs that we can ship with and just request it. Please note the ice will melt before the item gets there but will keep cool for a while but it will not be like when you ship meat on dry ice or anything like that.
814562
In most cases, the cold packs will not stay frozen or remain cold during the full time in transit. Even if the cold packs are completely thawed and the product is no longer cold, the probiotics have excellent stability during the short time that they are exposed to ambient temperatures. The cold packs do their job of keeping the probiotics cool during the majority of the time in shipment. Thus, the chance of prolonged exposure to high temperatures that might affect potency is avoided. THDV Staff
1227825
It does not arrive with ice packs so I do not order during the warmer months. All high quality probiotics should be kept in the refrigerator to maintain the good bacteria. I have read that you can keep it stored on the shelf and it would be fine. However, I do know that when probiotics get warm, over time they lose their potentcy.
2060278
Think about it this way, if your probiotic is so fragile that it cannot withstand potency without refrigeration, they will not last within your body. A good probiotic will be able to withstand temperatures of 100 degrees F.
211625
Most probiotic labels only guarantee their 20 billion live culture claim at manufacture, not at the consumer. The manufacturer has no control over how carefully the product is handled once they ship it to a distributor. For example if the product is allowed to sit in high temperatures in a warehouse, that will negatively impact the number of probiotic cultures that survive. I for one would not recommend purchasing probiotics by mail during the summer as they will roast sitting in mail/delivery trucks.
1971647
My wife uses 3 RAW products vitamins, enzymes and probiotics.Only the probiotics need refrigeration. I just checked the enzyme bottle and it says nothing about refrigeration. I believe you are ok with that. Normally if any item needs refrigeration it is sent with cold packs for shipping. Raw enzyme doesn't need refrigeration.
1139671
We actually sell this product directly out of our New Life Vitamins warehouse. The probiotics are kept refrigerated here until shipping out to customers. When shipped we send them priority mail with an ice pack in the package. We are not exactly sure how Amazon stores their live probiotics but this is our process here at New Life Vitamins.