Real customers--How long have have you had the hose, how much do you use it, and did it break or burst? No answers from Sarah@customer service please
1036572
I had my hose for about 35 days and used it to water my garden twice a day for about 10 minutes a time. Had a blowout half way down the length of the hose today. Prior to that, there were no problems or issues. Not sure what caused the blowout. It appeared to happen suddenly. No chance of repair.
1036573
I had mine for a couple of months, and used it a handful of times. Burst with no warning, not stretched, not under duress from pressure because we have a regulator.
1983454
This is a poorly made hose. I bought 2 of them and they both burst open. I went back to the traditional rubber hose. You can get a refund.
1111796
I guess you mean the pressure hose. Try Home Depot. I got one there - a stronger one. Make sure the connectors are identical. The original one lasted for one usage. Piotr
2106521
I couldn't get any response when I enquired why ours only lasted 4 weeks with gentle use before it blew up, along with the "Pocket Hose" will not try another one, just sayn....
292349
I am working on my second hose. I doubt you have any recourse at 14 months, except to post your hoses poor performance. Because they are useful on my boat, I replaced the damaged one, knowing it won't last long. Be careful about kinking or overstretching the hose, as I believe the pinholes start at those places. I would recommend this hose to someone who understands it won't last long.
818185
Yes, we had the same thing happen to us with the (blue) colored hoses. This season we purchased a new an improved (green) colored expandable hose and it is working out great (so far). Our hose get's used about every other day. I hope this helps.
2206571
Answer here...I have had three of them, and they all sprung leakes. I have given up on them. Other folks I know have had the same problem. Best to order the "original" -- DapX Hose -- I have heard of no one having trouble with the DapX.
1248737
I've had mine for a few months and have used it a lot...sometimes I put too much in, but I've not noticed any gouging. Doesn't it have a 10 year guarantee? AS long as it still works and it's just looks, I personally wouldn't worry until it looks like it might actually be breaking apart. I guess it's just a bid DUNNO from me
1477526
I agree with all of you. This pocket hose is a piece of CRAP!! I replaced TWO of them this summer, and now the third one just broke (split at plastic connector and hose). I tried to duck tape-did not work. Anybody else notice that it works for about 2 months, and then breaks after return date? Amazon should remove this from their inventory and issue credit past return date!!
1035775
That is unfortunately a fake business. Try contacting customer support and you will be surprised. I was ripped off on that hose, expensive garbage. Ruptured after almost 4 uses, They never answered my call or email. It's a personal phone number. I never had any professional response. I don't know how amazon keep hosting those sellers and such poor products.
551015
I cannot recommend this hose. I got one last summer and loved it....... because it never crimped off. Crimped hoses are a pet peeve of mine. But now I've found it has sprung a leak just under the edge of one of the end connectors. This hose has not been abused in any way! Now I'm on a hunt, as I see several others are, to figure out how to repair it. Most hoses you can simply cut the end off and put a replacement end on. But this hose has this wire in its walls. If anyone knows how to repair it, please post.
1452319
For a hose that costs this much first of all we should not all be having these issues and yes, we should all be getting replacements under warranty! Most have broken after 30-120 days, we aren't talking a few years here...
1555460
A year but if you hook this hose to an extension cord it automatically voids the warranty all together. Mine lasted 3 months and cost $120. I didn't even have the hose a year either. When I called them about it, the lady was rude. They do not back this product as they should and I manage an rv park. I won't recommend it to current or future tenants. I want my customers to return. They wouldn't even meet me halfway and refund half my money much less replace the hose. If you can use it without an extension cord, you will have a warranty but whether or not they will back it, is the question. I hope this helps. I'm a dissatisfied customer and know others who are as well.
112746
They recommend you don't drink out of the hose. I purchased several different kinds of these hoses and some broke the first time I used them. Home Depot sells one much sturdier and cheaper. Good luck. Patti
205391
Yes you could, BUT it busted yesterday. I think these hoses are doomed. This hose was my last one to purchase, unless they make significant improvements.
2149223
Mine sprung a leak the third time I used it. I emailed them and they gave me a full refund without the need to return it. Hope this helps.
1646146
NOTE: THEY DO NOT HONOR THEIR WARRANTY. MY HOSE STARTED LEAKING DAYS AFTER I PURCHASED IT AND THEY SAID THEY DON'T HONOR THEIR WARRANTY IF YOU PURCHASE FROM AMAZON, WHICH IS ILLEGAL.I apologize for the CAPS, but I want everyone to see this before they buy.