I bought our soya Joy G3 last year and now when I try to run it, it does not grind but there is a shrill sound coming from the machine. What' s wrong?
1058258
Be certain that the stainless steel attachment that surrounds the blade is locked in place, and not loose. Otherwise, call their customer service- I found them to be very helpful when I called them after I had water splash everywhere the first time I tried the unit. everywhere.
1058259
I am sorry that I cannot help you on this one. We have used ours about every day for 9 months without a hitch. It sounds like the drive gear has come unhitched from the motor. Did you ever try to run it while something was jamming the cutter/blender? Sorry I cannot help more.
1058260
I would agree with Brandt. The stainless steel cover for the blades must be locked in place or it will come loose and emit a shrill sound. I use mine at least 2 times per week. I've had the stainless steel cover come off. Be sure to take it off and at least rinse it after use. Sometimes pulp gets caught up in it and it can come loose.
897066
The below comment is accurate. The people from this company are very good. I had a problem with mine not grinding and they sent me a new one.
193456
I'm not being sarcastic but have you made sure there are fresh batteries in it or that the batteries are inserted correctly? There are so few working parts on this little frother I can't imagine what else could be wrong with it. I hope this helps. I've had mine less than a year but have had to replace the batteries twice. Hope this helps.
278678
Mine is brand new, and it does not grind finely at all. Everything is coarse, even when it's on the finest setting. I am going to return this.
243072
Mine started making a lot of noise, at all times of the day, not just while brewing. Then it started brewing incorrect water sizes. Finally it just stopped working completely, no power at all. I called Cuisinart and they offered to send me a new one for $10. I had to ship the old one back, but it is still worth it.
1516951
The same thing happened to me, and I called the manufacturer. I got zero response, so I hope you have better luck. I had only had the machine a few months when it gave up.
1559500
No, I didn't resolve it. I tried 3 different ones, and they all had the same noise. Let me know if you end up going with the same model from a different store, I'm interested to see whether this is a problem with Amazon's batch or the entire line. It's too bad everywhere else is so much more expensive than Amazon though...
1383650
yes. the problem you are experiencing is what i experienced. the trouble shooting recommended getting new blade for the machine. I did that and that did not help at all. I think it is defected. I ended up throwing mine out because i was pass warranty and i could not deal with the loud noise and intense vibrations. If yours is still under warranty, then use it.
2156353
my grinder won't even operate!!! am i missing something? should it just come on when I press "on"??
2208061
this happened to me this year too - I was about to send it back but instead I took it apart (removed the cylinoid, took all those pieces apart - not sure of the names of them) and then checked for wear and tear, sediment build up, etc. It was all clean so I put it all back together and it started working again. I think maybe it just needed a little movement to get going again. It might be worth a shot before going through the hassle of returning, etc. Hope that helps!
374743
I have this same problem. It's loud and I can't for the life of me figure out why it started or how to stop it. I'll have to buy a new machine (not this one).
324942
sounds defective. I would call company or just send back. Mine works great for long periods. Just got another one for my sister.
1273555
Might be bad Drum or Non OEM Drum. You might need tonier . Hard to say with out see the machine. Have service tec look at the machine.
500413
Haven't had that problem but maybe adjust the grind adjustment level? Also maybe the peppercorns have absorbed some moisture. My only complaint about the grinder is the small reservoir which needs frequent refilling. No noise out of mine. N Rolle
882181
It sounds defective. My mother board failed and I was unable to contact the company. It was out of warranty, but I really hadn't used it much. So now I have a new jar and a kaput blender.
776389
just got mine out of the box and i'm having the same problem. the filter holder is hot, the steamer seems to be working, but water isn't going through. i thought i tamped the grounds too much, so i have now tried with a loose tamp and with no coffee grounds at all. All I get is a horrible noise. I'm very frustrated!
18666
I don't know what to tell you...I'm frustrated mine is acting up...it just gives hot water, ZERO espresso, something is not working. I wouldn't buy another Krups again, that's for sure.