Did anyone receive their brush with a terrible smell? The smell is in the bristles. I soaked it in shampoo and warm water, but the smell is still ther
1057462
I have read many reviews that said their brush smelled mine does not. The only issue i have is bristles falling out. I think if you get it wet it will smell but if its over powering send it back.
380479
I noticed the smell upon opening mine too. The smell seemed to come from all the little desiccant packs. Throw them away and double check because theirs a lot of them in all the pockets. And after I took all of them out. I just left the pack open on my hot and humid porch. Even if you did nothing. I would assume the smell would eventually fade over time, Till then just try storing it away from you till the smell dies down some.
1633175
I've only used the face cleaning brush so far. I have been using it for 3 months, and will probably look for a new cleaning brush soon, some of the bristles are starting to be a bit out of shape.
282813
I have purchased 4 of these brushes, all in solid colors. None of them have an odor. You may want to return it and get a solid color.
654851
No, no trouble with mine. I've had my 1/2 in, Helen of Troy curling brush for about two years, and my 3/4 in. about 5 months with no problems. Maybe they've started using a new formula plastic for the brush bristles or you got a lemon. Bummer. Complain, return?? Not normal in my limited experience.
1379331
I have never had that issue, are you making sure you rinse thoroughly after application? I also wash with gentle shampoo after rinse
912095
The smell was not bad on mine, but if it were, I would wipe it down with a solution of 3:1 white vinegar and water. Hope this helps.
66777
Hi Gee.Ess,If you have buildup in your brush, we recommend you put shampoo on it and run it under water under pressure. As other users have stated, it may also help to let it sit in warm water as well.
906946
the one we ordered had no such smell. yikes! i'd say get in touch with the vendor. that just sounds wrong. otherwise i would suggest google searching how to remove oil. may b as simple as soap n water. but i dont know. sorry.
995294
You can remove the outer covering and toss it in the wash. Or you could try to vacuum it. The smell on mine dissipated in a little over a week. So you have to deal with it for now. The more you "re-fur" it, the sooner it stops smelling weird.
851802
I too have no trouble just cleaning the bristles by hand. The bristles are so short it really shouldn't be a problem, then wash after.
1734353
Mine didn't smell at all. I would try hot soapy water or some vinegar and baking soda for the smell. If it doesn't go away amazon may exchange them. Good luck.
1537924
I had that same thing happen to mine as well. Unfortunately these toothbrushes don't last longer than like 2 years. You will probably have to order another one. That's what I had to do. My husband has one and he's had it for almost 2 years I think so I may have to get him a new one too if that happens with his. It stinks but they are a great toothbrush in my opinion.
936110
Good morning. You may have to push it two/three times and the "solution" comes out in the centre of the bristles. I love it and also go to Kazumi for my regular colour. She is the best!!!!
1987327
i had this problem a few months ago, however if you remover the brush and remove the hair from it, it works. Hope this solves your issue.NB I watched the YouTube video on how to clean the brush
904639
Mine just came and it has a horrendous chemical smell. Will update in a week or two and let you know if it persists.
734849
I haven't ever noticed that many bristles falling out of mine. Maybe over the course of using it for a few months they have. But definitely not upon initial delivery. Might want to contact them. I have nothing but good things to say about mine.