I can't get the smoke feature to work at all. Anyone else have this problem? Or a suggestion? I even tried replacing the foam cartridge...
1042420
Ours wouldn't work at first either. No blue light, no smoke. I had to remove the saddle, change the foam cartridge and drain out the excess water. Once I did that, and it was reassembled, it started to work. It's definitely a pretty cool toy. We would have kept it anyway, but my son was very excited about the blue smoke feature so I'm glad I was able to get it working for him.
1042421
Yes, worked well for a few weeks now it does not. The blue light comes on but the smoke feature doesn't work, and I have one disappointed kiddo.
1042422
Mine had the same problem. It turned out that there was some glue that had leaked over one of the battery terminals and prevented it from making good contact. Once I scraped the glue off the terminal, the steam and blue light worked.
1205967
I too, saw the "E2" warning. I unplugged it and cleaned it, to try again. Well, that's when it happened!! Unplug it, carefully place it back in the box, and send it back! Mine got so hot, it almost melted the counter top. (it did melt part of the smoker!) Send it back! Take no chances.
1114911
The first cartridge did not work. As a result I looked up a way on YouTube to reset the original cartridge for continued use. In the mean time the folks at Cartitech asked me to return the faulty cartridge. At the same time Cartitech sent me a replacement cartridge and responded promptly with sincere interest to my emails. The replacement cartridge is waiting until the reset original cartridge quits. We don't print a lot so this could be a couple of months. In my opinion Cartitech seems very interested in providing quality products. I think you can rely on them to provide a good product. I probably got a dud. They went out of their way to get a replacement to me. I feel they are trustworthy.
219703
Contact the company. They replaced the one my machine did not like, no charge. The other cartridge I had ordered worked perfectly. No complaints at all. Great price, great service.
579284
Without actually seeing the device it is hard to tell why it won't ignite. I woukd offer the same advice as below and try taking out the cartrudge and reinstalling it, then try to ignite it. Maybe the unit is worn out if you hsve had it a while. Usually it is something simple so ask a friend to try it from scratch. Hope you get it resolved. My wife loves hers. Ask for a new for Xmas. Have a happy holiday.
536799
I have to replace mine. I purchased from amazon another's name cartridge did not fit, and they would not take it back. Totally waste of money all the way around. I am selling mine at garage sale.
376851
I had no such issue but did have one cartridge that leaked slightly. I contacted the seller and had a great response almost immediately. I'd recommend reaching out directly to the seller. You may simply have a bad chip.
496406
did you remove all orange tabs etc from the cartridge? My wife tried to install our and missed one that made it act kinda like this.
805604
Hi Angela,, what I did when that happen to me, was, I took all colors cartridges out, yes even my empties, an put them back in, an made sure they clicked in place, try it, it worked for me, then restart the printer.
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
2056328
Try this, remove the cartridge from the machine, run some hot water in a small container then submerge the heads in the water and let stand for a few hourspreferably over night, replace the cartridge and you should be good to go! Good luck.
1617319
It does not happen to me. I have no problems. Try and change the cartridge maybe it's bad.
1815883
I kept getting that message, too, when I first installed, but finally figured out the problem was with the way I was installing and not with the cartridge. Unfortunately, I can no longer remember what I was doing wrong, but before giving up, start from ground zero and carefully go through each step again. You may have inadvertently overlooked something that will seem obvious after you notice it; that was my experience.
329476
Same issue here. Yellow severe leakage after replacing cartridge.....though it was replacement cartridge so replaced again....same issue. Square trade warranty replacing...
956373
Same thing here also. I was concerned that mine might be defective. Probably should not say this, BUT, I just had to open it up, very carefully, and check it out. The motor wasn't hot or anything. The motor was an open face, made completely of metal, and was not hot to the touch. Looks like it should last for a while. The smokey residue was from the brushes. I have used it 2 times afterwards, with no apparent problems, and the smoking part is not as much. Works fine for me!!!
471923
Our system just started smoking this weekend. We've had it less than a month so we're going to return it to BB tomorrow. Did you have any problems with the return process?
492093
Okay yeah that's not supposed to happen did you try blowing on it? It really does help. What are you using to play it on? Maybe it's your system? Make sure you've plugged it in properly that's usually why gba cartridges do that.