Should I write to the seller? I just started using this salicylic acid and have had no burning whatsoever - why? I don't even feel it on my face!
1042029
You may not be leaving the product on your face long enough. It should begin to sting this lets you know product is working. The next day
1042030
I think it is NOT normal. Did you clean and dry your face before applying the product?
1042031
that is definitely not normal. You should definitely feel this strength. You should start feeling it seconds after applying
1042032
Everyone's skin differs with skin peels. you may want to exfoliate the skin before applying the peel for better results.
2222979
I've had that concern, myself. There have been instances of me ordering facial care products from Ebay, etc., where the product itself has been fairly old. I'm please with what I received however, if there is a concern ... it might be best to order directly from the company itself. The products, since they're organic, probably do have a shorter shelf life. Hope this helped somewhat.
419908
I love my mineral peel, it works great. I ordered from Amazon through seller pretty77. I had never used a product like this, but I'm so happy with the results. I have adult acne and the products I used tend to cause flaking/peeling of my skin. When I use the mineral peel, it takes off all the dead skin without stinging. Then I have a fresh face canvas to apply my products too without having to scrub my face to remove the dry skin. I use this product 4-5 days a week on my face. LOVE it. I wouldn't know how to tell if the product is fake before purchasing, but mine came in a glass bottle and looks legit with the labeling and what it claims to do. Very happy with it. I love my mineral peel, it works great. I ordered from Amazon through seller pretty77. I had never used a product like this, but I'm so happy with the results. I have adult acne and the products I used tend to cause flaking/peeling of my skin. When I use the mineral peel, it takes off all the dead skin without stinging. Then I have a fresh face canvas to apply my products too without having to scrub my face to remove the dry skin. I use this product 4-5 days a week on my face. LOVE it. I wouldn't know how to tell if the product is fake before purchasing, but mine came in a glass bottle and... » Read More I love my mineral peel, it works great. I ordered from Amazon through seller pretty77. I had never used a product like this, but I'm so happy with the results. I have adult acne and the products I used tend to cause flaking/peeling of my skin. When I use the mineral peel, it takes off all the dead skin without stinging. Then I have a fresh face canvas to apply my products too without having to scrub my face to remove the dry skin. I use this product 4-5 days a week on my face. LOVE it. I wouldn't know how to tell if the product is fake before purchasing, but mine came in a glass bottle and looks legit with the labeling and what it claims to do. Very happy with it. « Show Less
1248161
Holly- I have the most sensitive skin. More so then anyone else I know. I can't use many products because it causes peeling or even a burning sensation this is THE BEST STUFF! I LOVE LOVE LOVE IT it does give you a nice tingle and by nice I mean NOTHING unpleasant. It works wonderful as well :) I always made that after I cleaned it off to do a couple more just water rinses. As far as the bumps I'm not sure what kind you mean and I don't have them myself so i don't want to say YES THIS WILL WORK when i am unsure. But glam glow does have many products. I have read that the new ones in the bottles are a litter harsher so maybe stick with these types of items in the container??? I hope this helps Holly- I have the most sensitive skin. More so then anyone else I know. I can't use many products because it causes peeling or even a burning sensation this is THE BEST STUFF! I LOVE LOVE LOVE IT it does give you a nice tingle and by nice I mean NOTHING unpleasant. It works wonderful as well :) I always made that after I cleaned it off to do a couple more just water rinses. As far as the bumps I'm not sure what kind you mean and I don't have them myself so i don't want to say YES THIS WILL WORK when i am unsure. But glam glow does have many products. I have read that the new ones in the... » Read More Holly- I have the most sensitive skin. More so then anyone else I know. I can't use many products because it causes peeling or even a burning sensation this is THE BEST STUFF! I LOVE LOVE LOVE IT it does give you a nice tingle and by nice I mean NOTHING unpleasant. It works wonderful as well :) I always made that after I cleaned it off to do a couple more just water rinses. As far as the bumps I'm not sure what kind you mean and I don't have them myself so i don't want to say YES THIS WILL WORK when i am unsure. But glam glow does have many products. I have read that the new ones in the bottles are a litter harsher so maybe stick with these types of items in the container??? I hope this helps « Show Less
1599825
As far as the directions they sent them to my email... I usually wash my face with purity by philosophy to remove makeup, then I use a neutrogena scrub, then I use cetaphil gentle skin cleanser with brush, dry my face, apply the serum and then proceed to apply moisturizer after I let the serum dry.. Hope this helps.. I've also experience the burning sensation but nothing happened, my skin looks good
737704
My mom uses it, and she has no complaints of burning. she says it works fantastically, and she sees improvement in 1 week. I'm no expert, but if there are no other issues other than the burning which goes away after the moisturizer and you do see improvements then consider to keep using it.
643071
Hi there, I used this product and initially it seemed ok but to be honest, I have purchased this so many times from other places over the years but this particular one has ruined my skin...which has never happened before. This batch made my skin very itchy and dry and the peeling hasn't happened as it usually does. Maybe it was the batch that I purchased...not sure really.
200203
Hi Cheryl - HA! I didn't know my review on this would still be around. Yes, the date is probably accurate. I will say I still like the product; I can't remember what my comments were ,but my dermatologist recommended it. It does leave a bit of a white film on the skin, but that's the zinc oxide providing protection. Any rate, thank you for the question.
1042872
I bought two Microfoliants direct from Amazon.com ( Amazon being the seller), I have noticed that both bottles no longer have a printed security seal on top of box ( just a clear seal), and also they don't have a hologram. This question is for someone that has recently bought from an authorised salon, does your bottle have the above security features, or has Dermalogica changed there packaging ?. Thanks :-)
742012
I had the same experience and don't see any difference in the effects. I still like it. I imagine this is a newer batch. Mine didn't smell sore so I can't say.
825521
The powder is pretty lightweight and I think it just feels like it's not full. You don't need much as a little goes a long way. If you have a local store that sells Dermalogica (ULTA) you can stop in there to see how their bottles feel. I've never had that experience before. I love this microfoliant, it makes my face feel great!
2276477
Well, I don't have any idea what your problem is. I've been using this product for a few years now and have never ever had a problem removing this product. I find it glides off without stretching or pulling my complexion. I have tried many many skin care products in my many years and I feel this product meets all and every expectation. When I apply this product it absorbs into my skin and I can feel and see the results in the softer, smoother and firmer appearance that results.
1438363
Mine was a counterfeit too. Better to buy from Clarisonic directly or an authorized retailer instead. The serial number was not valid according to Clarisonic when attempting to register it. When I requested a refund I was given a full refund, no questions asked. In fact, I was told that I did not even need to return the item at all. Also, there was no seal on the lotion tube. I ended up buying direct from Clarisonic and I was surprised to see the lotion had a seal. Hmm... I wonder what was in that tube? Buyer beware!!! Strange that seller's address in the shipping box led to a house according to online maps. Mine was a counterfeit too. Better to buy from Clarisonic directly or an authorized retailer instead. The serial number was not valid according to Clarisonic when attempting to register it. When I requested a refund I was given a full refund, no questions asked. In fact, I was told that I did not even need to return the item at all. Also, there was no seal on the lotion tube. I ended up buying direct from Clarisonic and I was surprised to see the lotion had a seal. Hmm... I wonder what was in that tube? Buyer beware!!! Strange that seller's address in the shipping box led to a house... » Read More Mine was a counterfeit too. Better to buy from Clarisonic directly or an authorized retailer instead. The serial number was not valid according to Clarisonic when attempting to register it. When I requested a refund I was given a full refund, no questions asked. In fact, I was told that I did not even need to return the item at all. Also, there was no seal on the lotion tube. I ended up buying direct from Clarisonic and I was surprised to see the lotion had a seal. Hmm... I wonder what was in that tube? Buyer beware!!! Strange that seller's address in the shipping box led to a house according to online maps. « Show Less
44874
I discarded the original box but know it was a current date. This is my second order from them and have been pleased. Do you use Obaji? What has been your response to products? I am 3 months into full regimen of cleanser, day and nite and serum and think I can see a difference. Thanks
628539
Oh wow! No I haven't had any issues and I have sensitive skin. I would contact Gain customer service and tell them about it. Maybe they'll give you a refund or something.
516721
Oh, I didn't give you reference information in my answer. I have dry, sensitive, very fair, porcelain skin. I am very easily agitated by products, and these caused nooooooo problem at all! No pain or irritation during or after use!
1383695
Not sure why it is burning. I do not have that problem. You might have an allergy to one of the ingredients. When I first used it, I did notice an odd sensation but no burning. If you check with the manufacturer they may be able to help you. Their website is www.duri.com. Perhaps they can assist you.