Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
585907
I really don't know, but I'm sure you could get the answer from thier customer service.
497895
To be honest, I don't know. But I would also like to know if this customer have a reply
341851
I believe so. It is worth it to look up the customer service # and speak with them directly.A real person answered, he was intelligent and courteous and answered all my questions, withalmost no wait time. I left a message and they called back quickly. Good Luck!!!
786113
I do not know but the company tries to be helpful, is there a way you can ask them directly??
2105467
Yes, but don't count on easy customer service. They are located in San Dimas, CA and probbaly have among the worst customer service in any industry. Once you get through, you will be directed to folks that don't care and will not help you if you have a customer support issue.Hate to sound negative, but it is the truth.
2073177
This is a question that should be asked to the sales companies in stead of the customers.
871146
There is usually a customer service number on almost every product out there. Why it seems to be such a secret I don't know, but I can't begin to tell you about all the freebies I've gotten just by calling and either leaving a message or talking to CS rep. about how the product failed or was defective in some way.
1560649
Sadly, I have no idea...but their customer service is AWESOME, i had to call them for something else once. The phone number on their website takes you directly to a real person, they're like a little mom 'n pop shop.
525232
Supposedly. I've tried to make a claim but it took a couple emails before they replied with a lie to avoid fixing a minor issue.
599877
Not that I know of - I'd call the customer service number and ask, or e-mail them.
1724120
I haven't had breakage on any of my products that I've purchased from them yet (crossing fingers), but I do know that when I've called in for questions they seem to be high on customer service. Short answer, I'd bet that they would be very helpful in resolving any issues including warranty stuff.
2154072
You are right. The reviews here are very misleading. It sounds like paid advertisement to me. The one place I know that give honest reviews is overstock. You can tell these are real customers, reporting from real experiences.
2020608
I'm not sure. Contact their customer support via phone or email. I've had excellent results when dealing with them.
1712416
I don't know. The company does answer their phones. Maybe if enough of us call they will fix the problem!
1548320
I think there is a phone # on bottom of seat or some other Other's...they give GREAT service!
295616
I was very frustrated and tried to call them as they advertise they are in this country, speak English....etc. What I was told is they do not offer any phone support at all. They simply do not take calls from customers. They will email you, but if you need to clarify anything, and it is confusing to type, you are out of luck. They refunded my money no questions asked. It did not fix the problem I had when I ordered it, I could not talk to anyone about my issue, so I canceled service.