i am having a problem, i just received this and and inserted the batteries but it is not turning on, what do i do?
1101740
Hello there - Are both batteries new? Even one battery that is not fresh can prevent this item from functioning properly. Did you try to hold the "on" button to on for 10 seconds, as sometimes first time use will take longer to turn on? Please contact the seller directly for further assistance. Kind regards -Vert Delivery
820058
You Should First Try To Make Sure You Have Fully Charged Your Battery Then Try To Hold The Power Bottom 4 30 Seconds It Should Turn On.Hold Power Bottom Untill It Turns On.DO NOT Try To Turn On While Charging It Will Not Turn On Properly I Hope This Helps
1314528
Hi there,Did you tap it gently five times? That usually does it for me. If it still doesn't light up when you do that, it could be the battery, I'd try changing that next. (Be careful to get the clip well inside its little groove before you replace the top), if that doesn't work, I think I'd call customer service. I'd probably call them anyhow, and ask them to send you an additional battery. You should have received two working batteries with a new item.
1471719
I just inserted the batteries and they both came on without an issue. Since it's both, and it's unlikely both woud be defective, I'd check the battery insertion sounds like you have them backwards. Or the batteries are dead. Good luck!
1596892
Make sure batteries are in correctly, then hold down power button. Good luck.
1324752
Check to see if the batteries are lose. If it still does not work.......i suggest buying a new one.
1325635
The same thing happened to me. I bought 2 of them and 1 don't turn on . I also replaced the batteries and it still doesn't work. I don't know how to replace it eather because the packaging has been taken out to the trash.
879179
Send it back if batteries are good. Check batteries for charge and in correctly first. Sounds silly but can happen.
863531
A couple of things. Check the outlet with another device like a table lamp. Change the batteries in the remote. If nothing works, I would send it back. These are refurbished units and the people selling them don't repair them so they will likely send you another unit. Mine works great
981613
Contact the company, obviously it's something wrong with the bob it itself. why did you have to change the batteries on a new one anyway? The batteries should have been good. I would think something was defective if it didn't work in the first place. Contact the company.
123956
Mine stopped working the only suggestion I have would be if you have not done it yet would be to try and change the battery. If it's not that what eles could it be
1088070
I just got mines a few days ago... bought new batteries and it's not working for me either.
627567
I have been put some new aa batteries in, but it doesn't work. Maybe it is a defective.
963384
I am not sure why this is happening but I would remove battery, wait a minute, replace and turn on again. This has resolved issues for me on the past.
2090762
If you already tried new batteries , then I would contact the company and send the remote back for a new one. You shouldn't have to do anything with the remote to get it to work properly. Did it work before?
945039
Try taking out the batteries and putting them back in or replace them all together
189010
Make sure the battery is connected properly in the back. Make sure the battery is also charged. And press the button on the battery pack in the back to turn it on