Why does my charger not charge the fitbit unless I am holding it into the adapter? Awful design on the charging adapter!
1093627
Same problem here. Try reversing the device in the charger cradle. Terrible design...even worse customer service. In the past I have contacted the company about this and one other problem and response timeliness and accuracy so poor I will never buy another fitbit anything. Sorry you are having this problem
1513021
just call the manufacture(google it) and they will tell you what to do. I had mine over a year and the piece that connects the monitor to the charger broke inside. I called them, they told me to send them the old one and within 2 weeks I had a new one waiting for me at my door.
1557229
No. That's not normal. I'd contact the Fitbit help desk who are really helpful and will help you sort it out.
539484
I've used separate chargers, but only the low powered ones, like with my fitbit but not with the higher powered ones.
78134
Contact fitbit co. by email and then wait, wait, wait.......you will likely get a run around but persist and it should show up in the mail. Good luck!
328366
Throw it out. It's junk. My display died early on and made it worthless. Get a fitbit.
445285
I'll do my best. When you plug it in, does the watch not recognize that it's plugged in? (screen doesn't turn on/change/etc)? Sometimes I have to plug it in, and mess with it a bit before the screen says "Charging." By messing with it, I mean I essentially unhook it from the prongs, and redo it. If it's a dirt issue, what have you done to clean it? Maybe some of the prongs are being obstructed from the salt from sweat (or other things). Try cleaning it with an eyeglass lens cloth (not tissues as they're paper based and can scratch). Sorry those are my only suggestions. Good Luck :)
2072125
It is supposed to be plugged into the same place as the charger. If you have an Acer or Asus tablet, however, nothing will make it work. It is, essentially, a case of false advertising.
1928920
I have the same phone, as does my husband. His case is different than mine, he can use the charger in the case, and I can't. It has to do with the shape of the cutout around the charger socket. I can hold it in place and get a charge, but it's kind of at a slant and I'm sure that's not how it's meant to be used. It does work well, the best solution would be to get a different case, check the opening before you buy it. A less ideal solution would be to carve out a little more space around the opening on the one you have.
1796059
I had trouble with it charging at all. I emailed deerbrook support because it was past the time to return it to Amazon. I sent it back to them and they said they would repair or replace. I would see if Amazon will exchange it since you just got it.
1231142
I would get on Amazon and contact the seller. In reading other replies I see this is has happened and the company took care of it. I have not had no problems with my charger or my tablet. Make sure the cord when charging is on a flat surface and not an angle. I am sure the company, as an Amazon vendor will take care of this.
2163829
I'm not sure I can help you, my charger is working fine. I might make suggestion to be sure the micro usb is pushed all the way in, other than that I can't really help you. I love mine and am thinking of buying another.
1384492
It is very important that you know which Fitbit you own. This charger is for Fitbit One, which does go in your pocket or clipped to you pocket, or waistband. Verify before you purchase is charger. This charger will not work with the other Fitbit fitness trackers.
1018465
I use my phone power adapter to plug USB connection into rather then plugging into PC. Have had no issues charging. Make sure the two prongs in clip are in outside two connections on watch.
459892
Thanks, DS. Garmin's reply to me was that i must be using a non-Garmin charger. I'm using the charger that came in the box! This thing is brand new. I just let them know that and I'll post back with their reply.
1386073
I have the same phone the charger was also broken when someone sat on it while it was charging, I have many extra charfers the same size but none of them work to charge the phone. The best advice I can ive you is to get a universal camera battery charger and just charge the battery while it is separate from the phone. If you do figure out where to get a replacement please let me now. Good luck.Danny
1617198
I HAVE THE SAME ISSUE AND HAVE A SOLUTION!! Put the nose of the batter in at a DOWNWARDS ANGLE. catching just the front hooks to secure in place. Charger then recognizes it. the problem is the connectors are two short for the battery. if you put the battery in at a angle, works perfectly fine.