Is there a problem using non-Canon ink? My Pixma 712 has a dead ink print head and the Canon support claims it could be due to refilling at Costco.
1101447
I am refilling three Pixma printers with these cartridges and have experienced no problems whatsoever. A bad print head is a Canon problem possibly aggravated by refilling them at Costco, not by using non-OEM ink refills.
1101448
I have not had any problems with the non-Canon ink. Did you return the printer to Canon? If you have, did you tell them you used Costco ink. If so you bit the big one. You just gave them a out in repairing the printer. The info you got with the printer states Use only Canon ink. From what I understand most printer ink is used from the same company. Print heads can go south on any printer. The cost of the repair will be more then a new printer. Lots of luck, Plus I have used Costco refills ink without any problem
1101449
Cannot give you a direct answer. It could be due to the phases of the moon or the possibility that you have not been wearing your custom aluminum foil skull cap. It is in Canon's interest to do anything they can to suggest that you only buy Canon ink. In this sector of their business, the ink is the profit center, not the printers. My experience with aftermarket inks is that the quality of the cassettes is not quite as good, but not the ink quality. I am guessing that all brands of ink are sourced from a very limited number of manufacturers, maybe only one.
1101450
Filtering on the ink may cause problems with Canon print heads used with ink other than a Canon brand. The print heads clog at random also. An ultrasonic cleaner can usually unclog a print head if you use the correct solvent. I would try a water/soap solution first then use rubbing alcohol/mineral spirits mixture. One of these two will completely clear the heads and if it's still inoperable it wasn't a clogged head in the first place.
1054073
My printer is the Canon mg5420.. I had high hopes that these would work-- but they did not work in my printer.. The company did try to be helpful= they sent a new black cartridge, but I had already purchased one and did not want to take the chance by messing with it.. but the colors did not work-- tried two of them.. and then on the refund-- they will not refund on any that are opened, so for me it was a real lose lose deal.. I will stick with the name brand til Costco can refill them..They do not have the ability to do it yet as my printer is too new..
238972
I don't really know, but if it were my printer, I would unplug it and see if it would reset itself. If not, re-install the computer with the disc. I use mine a lot with eBay and use cheap ink, cheap paper and it does a decent job. For real quality, I use another printer. This printer seems to be a faithful work horse.
972231
Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the... » Read More Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. « Show Less
1069821
I bought mine in December 2009 and have just now received this error. I did recently have the ink run low (it wasn't saying it was completely out) and was printing with it just fine with it on low ink. The B200 error showed up a couple of days after my last print job when I went to scan something. I've tried cleaning it all out and put in the new ink, it's not working. So, the moral of the story is (I guess), if your printer says it's low on ink replace it and don't wait for it to be completely out. This honestly doesn't make sense to me and I'm quite disappointed in Canon (I've been a Canon person for years!). I bought mine in December 2009 and have just now received this error. I did recently have the ink run low (it wasn't saying it was completely out) and was printing with it just fine with it on low ink. The B200 error showed up a couple of days after my last print job when I went to scan something. I've tried cleaning it all out and put in the new ink, it's not working. So, the moral of the story is (I guess), if your printer says it's low on ink replace it and don't wait for it to be completely out. This honestly doesn't make sense to me and I'm quite disappointed in Canon (I've been a... » Read More I bought mine in December 2009 and have just now received this error. I did recently have the ink run low (it wasn't saying it was completely out) and was printing with it just fine with it on low ink. The B200 error showed up a couple of days after my last print job when I went to scan something. I've tried cleaning it all out and put in the new ink, it's not working. So, the moral of the story is (I guess), if your printer says it's low on ink replace it and don't wait for it to be completely out. This honestly doesn't make sense to me and I'm quite disappointed in Canon (I've been a Canon person for years!). « Show Less
676369
that is a very good question. I have an mp470. which uses only canon non-refurbished ink and just a few weeks ago, someone mistakenly gave me the 41 instead of the 31. my printer worked just fine (as far as canon ink seems to go, which is revolting in my opinion). but that's the gist of it.
906986
First of all you are very lucky it is still working. There are faults on the PCB capacitors which make the printer constantly recycle. If you are using the photo paper pack with the cartridges then I was informed by a reliable source that there is just enough ink to print the paper pack included. Could this be the reason?
296781
You can also go through the printer's maintenance and try have the printer perform a print head cleaning as well. I was having some major problems with mine too (it just turned out that I was using cheap ink).
17959
I have an older Epson and was wanting to replace it for that very reason. I can't print anything when any color is out. So it says I need to replace the light blue and won't let me print anything until I do. Since I never use color, I'm guessing the blue just dried out. At any rate, I can't figure how to override that and just use black. Maybe it is just an Epson thing, as you said, to get us to buy more ink. I'm with you, I want to keep going until the ink fades and I can really see it is almost out.
239418
I was able to refill cartridges, but the printer continued to say 'out of ink'. It wouldn't recognize my generic refill. It comes with fairly small cartridges and to buy Canon ink costs more than a new printer. It's a dilemma.
1795844
You can try taking the print head out and cleaning it, but I have not had good luck with it fixing it. Sometimes it helps and then the next time I use it, it won't print black again. Basically, these are useless printers. The print head is about $50 to buy a new one and they don't last very long. I'm limping along with this and then I will buy a different brand. Sorry. Maybe cleaning it will get you a little more use.
1753876
Unfortunately, I don't know the answer to that. You could try uninstalling the printer in your computer, insert the disc and re-install it. Otherwise, suggest you contact Canon. If your machine is out of warranty, which it probably is, they will charge you a fee. Sorry I couldn't be of more help. By the way, I no longer have this printer. It went out to the curb over a year ago.
1564581
mine did the same thing, I calibrated, cleaned the printhead, changed the printhead and put brand new ink in it and it still didn't work. I am on my 3rd Kodak printer now from the company and it started doing it again. I am switching brands.
2007804
I have never owned a Canon printer so I have no idea. The printheads in an Epson are built into the printer, on a HP they use to be attached to the ink cartridge, so you got a new printhead when you installed a new cartridge. I would check to see if the heads are in the printer or on the cartridge. If the heads are in the printer then the cleaner should work. If they are on the cartridge you could try removing the cartridge and using the cleaner on the attached printhead if that's how its made. I found you have to let it sit over night to work well. Hope this helps you.
1810681
Hi Jeannette,I had to contact Canon. They sent a replacement Pixma and asked me to ship back the first one in same box, at no charge to me. I have not had any problems with this second printer. Karen
1492425
Took me a few hours to figure out a solution based on a number of sources on the interwebs. I have an MX712. Problem is probably a clogged print head. I had been putting off replacing the ink cartridges which apparently is a mortal sin in Canon's eyes. 1. Open printer. 2. Remove old ink cartridges. 3. Remove the print head but lifting up on the spring loaded gray thing. Don't worry, it won't break. 4. Print head pulls out. 5. Clean the print head wells. I used witch hazel and Q tips but I think isopropyl alcohol (rubbing alcohol) would do the trick too. Clean and dry, clean and dry until most of the wells look free of ink. No need to soak or wait overnight. Get them relatively clean. 6. Put printer head back in and put in fresh ink cartridges. 7. Turn off printer (make sure it's plugged in). 8. Open printer and force the ink carriage by hand all the way to the left. 9. Push the on button 5 times rapidly. 10. Close printer. 11. The startup menu should come up on the printer. 12. Go to menu options and do a deep clean. 13. Printer should be back to normal.
2221934
I had found the same. It does seem that the Canon printer starts telling you the ink is low after a few pages. Having said that, I will admit it has printed longer on low ink than it usually has... Still I bought 2 name brand cartridges to replace it with. I will not be straying off brand again. You get what you pay for.