We now have purchased 2 of these bikes. Both bikes worked perfectly for the first few minutes, but once it shut down would not work again?
1075782
I purchased one and it has worked perfectly, being used about 1 hour per day. No idea why yours might not be.
1075783
I did not have this problem. I suggest you constact the manufacture for a replacement.
1817306
Try setting the emergency brake... Seriously, you will need to give a better description of the problem. I bought a Q-See system because of the rave reviews for customer service. It is early days but, as yet, I have not had much (any) satisfaction from the company.
1371338
Sorry to hear about your experience. Fortunately the bike i purchased for my son works well even though he does not use it. The only thing i can think of is to have a mechanic or tech guy look at it. They may be able to tell you which part is defective and then you may be able to order a new part and have them install. Sorry
2004496
You would need to reset....there is a power switch to too but timed off for safety
1190704
My bike is doing the same thing. I even followed the steps in the troubleshooting guide to try to fix the problem. I suppose the next step is to contact the manufacturer.
1298335
Hi Kelly - can you tell me when you originally purchased your smart cycle? I purchased on too and have had the same problems, but they will not send me a new bike. Thanks, Dave
2277196
My husband said that shortly after installing ours did that and we just turned off for ten minutes, then it worked okay. He did re-check the timer setting and that was okay. So might need to check and make sure its on a time to go off. If it set for a long time till it goes off then that might be the cause.
1471903
They pedal back like a coaster break, very easily actually. Keep that in mind however when you are pushing them with the handle, we've had a couple gut checks because of the break!I also saw your comment about not getting a response from the manufacturer, we were having an issue with the pedals engaging and they responded within 24 hours. It's a great bike, well worth the investment.
1690193
I had that problem with my wireless bike computer and just moved the battery as far away from the computer as possible. Although I don't worry about it now, since mine stopped working earlier this year.
1673557
You may not like the answer. But I had problem with rear wheel bearing. After one weekend bearing literally disintegrated. I could not find part on web site and tech support was unhelpful, needed picture of it???? Probably last Chinese bike I buy
518875
I had two of them break down on my eight year old, the first after a day and the second after a month. I wouldn't recommend this bike to anyone. There must be some kind of manufacturing defect because my son wasn't riding it wildly at all. And also it was the same exact problem... the gear wouldn't engage and the second time it started to smell like something was burning.
2036086
We had an issue with the bike only going in reverse. We had to take the seat off and check the wiring, it was loose. I would suggest doing the same. I eventually sold the 2 I bought for $5 at a garage sale. The back wheel never stayed on. Worst money I ever spent. Good luck and I hope your child does enjoy their toy.
718756
The bike itself works fine but the computer malfunctions frequently. For example, I will be riding and all of the sudden, it will say I am going zero mph at level zero. The resistance doesn't change, just the display doesn't work. If stats are important to you, I would discuss with sole before purchase.
1616887
Sorry, I wish I could help, but our cycle worked for two days and nothing seems to repair it. The worse purchase I have ever made.
84984
Ours does that as well. It should stop after a few minutes. I believe there is an explanation for that in the owners guide, it is something that is expected to occur.
345472
Hi Jaime, I had a lot of trouble with the bike and the manufacturer at first with defective parts. My bike shop said the quality of the bikes parts are not that great. When the manufacturer finally sent me new parts with my bike shop replaced the parts and it has been fin since. My wife and I enjoy the bike how long it will last I'm not sure. I have had it about a year now.
1358523
Once you stop peddling, and leave the bike it times out and turns off. Also if you choose a program by mistake and can't clear it just let it time out... Enjoy and happy riding... ~ Kathleen