Thanks for your suggestions about folding up the stool -- I managed to collapse one leg but cannot budge the other two. Did I get a defective stool?
1076765
You have to open the top where the seat is the legs should spread apart. You may have to twist the extension to loosen it.
1076766
If neither of the other answers here works, you might have bent the top tubes. That happened to me and one actually BROKE. Don't try to get the manufacturer to make good on his warranty. He'll tell you that you used it wrong and it is not defective (see my other review: http://www.amazon.com/review/R2217KI7AHEUHY/ref=cm_cr_pr_viewpnt#R2217KI7AHEUHY)
1076767
It may be catching on the red button. Try to rotate the leg until the red button on the one leg appears. Then carefully push it in and try to extend it again. Theproduct is very carefully made so I am assuming "operator error" ;-} [No, I don't have stock in the company - LOL.]
1076768
Probably not. You have to depress the red button and kind of giggle it around and push it in at the same time. You have to really depress the red button before it will start to slide back in. When mine has been in the dirt or sand, it doesn't slide back in as easy either. after a few more uses, it starts sliding better.Good Luck!I really love mine. Really built well.
1076769
it's a simple process press the red button in and push the leg in until it collapses , if this does not work you have a bad stool
1076770
It can sometimes be tricky. Be sure to colapse all the legs before closing the stool. You need to depress a button on the leg to collapse it...once the legs are closed , it's hard to reach the button. It doesn't sound like a defective stool.
1073671
Unfolding it shouldn't be much of a problem, just pull the ends apart and stand back. Folding it back is the tricky part, but there are Youtube videos that help.
213465
got the same problem with one of the three installations. then tried my best to find some hard form rubber stripe, cut it into several pieces and glue them onto the four plastic supporting pads as cushions and reduced the body weight pressure that bended of the toilet seat and bidet structure. you can also try to find some hard packing poly forms to adjust such problem. good luck.
1436512
I got mine in mid-September 2014 and it seems like the lift mechanism is failing. The stool does not stay lifted to the full height, wobbles, and makes a sproingy/springy sound. I just contacted Vandue (the vendor) about repairing or replacing it. I may look into spending more in the hopes of getting something better. I will try to remember to update this based on the feedback I receive from Vandue. I will check to see if this is under any kind of warranty as well.
951565
Check to see if you folded the legs all the way out, Then pushed them into the bottom of the table, next step is to hook chrome squeeze supports. Hope this helps
483134
Be sure that the folding supports, inside the top on both sides, have lowered and are "snapped open". The pressure of your feet on the top will ensure continued holding of the open position. Mine has made a huge improvement in my back and knee problems. Good luck with yours.
1142589
It is easier than it appears to be. The metal support with the legs labeled "2" is the one that is removable. Look underneath the seat, and yank that support out of its socket. Once it is out, the seat folds easily.
2037595
It's pretty stiff and I'm sure it should be that way as you don't want it to collapse! There are metal pieces where the seat and 'legs' come together. You squeeze to bring those pieces together. Be tough about it but beware it can pinch you. Once you get it you'll understand but the first time is quizzical! It's a great investment! Enjoy!
470215
Hmm, mine popped out fine but I have trouble getting one to fold back on now. Mines packed so I can't look at it now. I'm sorry.
857917
Nope....I've had my husband tighten this stool a million times and finally I gave up. I'm using the stool from my old vanity set.
462886
I actually bought this for my mother, and I remember we had a tough time getting it to raise all the way when we first tried it. It's been too long and I can't remember exactly what we did to get it to release... but you might try pushing down on it and then release it to see if that helps ... I just searched Google and found this page, and yes now I remember we had to reset the weight setting ... it says to Push down on the upholstered part of the cushion, causing it to &#64258;ex outward. This allows the lifting mechanism to swing freely. (The Uplift cushion is designed to &#64258;ex this way thousands of times. Flexing will not damage the product.) Look at this link http://www.medicalsuppliescanada.ca/documents/seat-assist-user-guide-english.pdf Good luck and God bless!!
1859366
I had the same experience. I contacted Amazon who told me to contact the manufacturer....no luck! I ended up returning the stools because I had no idea how to put them together.
1446243
I think if I can get the seat stabilized it will be comfortable. Have tightend the screws as noted above. Up/down movement has stopped, but the seat still moves left to right when riding. Anyone else having this problem?
2094840
It's kind of tricky. Relax and don't force it. Push one of the bottom leg bars first. I thought it was a pain at first, too.
2086479
I'm trying to remeber, but it wasn't anything complicated. Maybe channel locks, vice grips or a wrench to help screwing it together. It was a really simple job. You could probably do it without tools, but what I've mentioned might help make it tighter. BTW, I bought the stools for their look. They're fine for a few minutes, maybe 15, but your butt will complain if you linger too long.
2071556
I had difficulty with this too. Flip the chair over and push the two legs together with some force, it will begin to close easily.
1966600
I push in the red buttons and hold the end of the leg, push it in, and it collapses. Perhaps the red button is not in far enough, or it needs lubrication to easily retract. I have had no problem........... yet. Good Luck.