I'm having some trouble getting the spout to function. Is it supposed to pop up like most pump-spout bottles?
1095818
Yes it is suppose to just pop up. I had that problem once before and luckily I still had the old bottle, so I just exchanged pumps.
1095819
I am having the same problem - with both jars I bought, one from amazon and one from a local salon! I am watching for an answer 'til my next haircut.
1095820
Yes it is. It sounds like yours might be getting stuck or just is broken and won't come up?!
1095821
It will lock if turned and push down(great for travelings!). Or a piece has dried on the end and it needs to be cleaned off.
1896850
It can be a little more complicated that "unscrew counterclockwise." I found that only worked on some of the bottles. If you find that your unscrewing and unscrewing and nothing is happening, it's because the inner ring in the cap that holds the threads is rotating with the spout. Fortunately, that inner ring stands proud of the cap, so you can grab it with a pair of pliers and then unscrew the spout just fine. The pliers might not be necessary, but found it too small and too smooth for my big fingers.
1359160
No I have not experience the spout collapsing, to be honest it sound like a defect issue I have return one of the bottles,and would have requested a refund for both bottles and the sleeve but only returned one,you have 30 days to return.
1032949
I had this problem, too, until I realized I wasn't opening the spout completely. Try pushing down on the black push button on top until it's completely depressed, then pouring. I had no problems after that.
2144346
I had no problem with the spout. I did with the size of the stopper. It was to small. So have not used it.
1672150
I just purchased and added the soap dispenser. It should show up as recommended products when you add to cart. Not sure of the spout reach. Seems like its more them enough reach though.
163642
Ruffy,Turn the top part of the spout lightly while holding the neck of the bottle and you should be able to release the pump part.Customer CareMy Fragrance Store
1896851
I think the pump top has to be unscrewed (not the opening of the bottle but the actual pump arm)before it will work.
816680
Once you fill out the water tank it should starts moving... i think your motor is defective... is there any water flowing out the spout?
771987
yes the pumps are faulty and I am not sure but it seems the bottle leaks somewhere causing a mess around the bottle.
898966
You are correct- there is NO spout! You have to unscrew and either drink from the top, or I just pour it into a glass, as the top doesn't feel designed to drink from comfortably.
931431
I have found that my Ameda bottles pop off my Medela pump if I screw them on too tightly. They still work, just don't try to screw it on too tightly.
1227672
Mine works after pumping the top down a few times, then I can use the spray. Maybe yours is faulty?
1127679
I did not have that problem. Instead, neither pump would work. Plus the craftsmanship was non-existent. Looked like they came from the Dollar Store. Also, both of the bottles I received were clear. Did you get a blue one?
1670318
I'm not sure what your lid is doing, but every once in a while ours will stay popped up a bit after pouring. It only does this sometimes and when it does I just tap lid near the spout and it seats down again.
1107662
My spray didn't work at first either. I just unscrewed the top, and then I put the bottom of the spraying component in a glass of water, and then after attempting to spritz the water it ultimately worked. After that I put it back into the bottle and everything worked fine.
1830332
Make sure the little cap on the top of the water pump is up as close to the stainless steal top as possible. you might have to wiggle it in. That is what happened to me the 1st time I set it up. If that does not work try the little lever on the side of the pump and turn it up a little higher. Hope that helps. I just love ours.