mine doesnt have strong vapor. is it the way it is or defected? i just got mine shipped and its working fine except for the part my vapor isnt strong like the video posted up there even though i did put it on highest level. is mine defected or is it...
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.
1246464
It gets very hot but i make sure there are no flammable objects nearby. I have been using the same diffuser for about 6 months and noticed it was brown inside where there are small flaps. I thought it was some of the liquid burned to the plastic. Then just last week noticed that the small flap is cracked. There are a few small flaps but i removed it from the electricity due to fear of fire. Has anyone elese seen this? Is there a shelf life for the diffuser? Do i need to buy new ones ( i have several in the house). Thanks.
956373
Same thing here also. I was concerned that mine might be defective. Probably should not say this, BUT, I just had to open it up, very carefully, and check it out. The motor wasn't hot or anything. The motor was an open face, made completely of metal, and was not hot to the touch. Looks like it should last for a while. The smokey residue was from the brushes. I have used it 2 times afterwards, with no apparent problems, and the smoking part is not as much. Works fine for me!!!
544259
Cool. It's ionized so there not actually much vapor, just a thin stream. I love mine and I even thought about getting another one if that ever tears up. It's great for eo's :)
367156
you might have to play with the regulators...i noticed when i have the burners off and turn the tank on that you will hear a click and i think the pressure needs to equalize before trying to start it. it happens when i change tanks and i usually wait and then it gets hot, if i start it right away i have trouble getting a high temp. also watch the wind, i have my door face the wind and play with the dampners on the sides. i have been using mine in 10 degree weather and it is heating just fine. as far as damage i didnt experience that.
2192534
I have used a few of mine for a few months now, and so far, no problems. I check them with a voltometer before I use them and they have all been fresh. However, only received about 72/100, so Amazon gave me a partial refund. Weird.
912218
I have noticed a small leakage at the base sometimes, if you didn't clean it right after using it maybe it got stuck when that juice that leaked dried up, I would try pouring some hot water in the bowl and letting it sit for a few minutes and see if that helps.
1856716
David, my suggestion is return it and ask for a refund. Mine worked for half a glass of juice and then there was more juice on my walls and ceilings than my glass. So please return it, ask for your money back and buy another brand.
247513
Hopefully by now you have resolved this problem. I would have said take it out and shake it, use some air cleaner and give it a good blow. Mine is perfect...............
1761722
not sure why your unit doesn't fire...have you checked the igniter? Mine only refused fire once because I wasn't releasing the igniter correctly...I used a long nosed gas grill lighter that day...then I figured out to push and release the igniter correctly and have not had any problems since Really do like this gas grill!!
1142174
Suprised it was damaged!! Mine was packed like a very well! As for the temp? I had that problem yesterday. Smoked a pork roast. Fired up just fine and was running too hot 250! Had both burners on low and both dampers open all the way. So, I turned the valve back on the propane tank. Next think I know the temp is at 150 and when I turn it up the temp will not increase. I shut everything down. Opened the valve on the propane tank all the way and restarted it. Worked fine after that. The propane regulators are very cheap now days and seem to have some issues. I have only used it 3 times and here are some suggestions. Keep what you are smoking if it is a small amount at the same level as the temp gauge. Only use 1 burner at a time. Why? When the 1st one burns out of wood chips you start the other. Then you can change out the chips and it is not hot. Wrap the pans in tin foil! They stay nice and it is an easy clean up when you are done. I am also looking into getting a very thin fire proof seal for the door. It is metal against metal and leaks some smoke. May not be worth the cost but a thought. Also..Make sure you burn it off!! Do it slow and work the vents and the doors as it heats up! They will stick! Hope this helps! Going to do a big turkey this weekend?! Yikes!!!
1559093
The oscillator is likely broken. I had the same problem. The fan was working, but no vapor. I called Venta directly and he told me to take the cartridge out and try again. Still got no vapor. He said it was the oscillator. It was just over 1yr old, but I had only used it a total of about 4 mos the previous season so it was out of warranty and I was out of luck. I had one previously for almost 6 years and it worked great. I wouldn't trust this model anymore. To expensive for a one year warranty when so many seem to fail.
1420351
Is it leaking the 'air' at the point where the aluminum bottom threads into the black top? If so, I would (which you may have already tried) try to make sure that the inner "straw/stem" piece is seated/centered properly and the top is as snug (without breaking it, obviously) as you can get it. I've had the situation - where mine also leaked as it was pressurized and I had to take the top back off and re-seat the stem piece. Now that I'm more careful to make sure it's seated right, I haven't had any more trouble (and I use it all the time). Also, make sure there is no debris that may be keeping the seal from seating properly. Hope this helps. Good luck.
1104830
When it is on, there is a soft blue light. It turns red when it is empty. Also, no vapor will be coming out of the top (you can feel when it does/doesn't)
46789
Hmm, well I can honestly say that I do not recall a sweet odor when I turned mine on. Perhaps it's just the oils and lubricants giving off that initial vapor right out of the box? If the smell remains I would call the manufacturer. The customer service is supposed to be pretty good.
1701475
may variables to this question. When did you buy it, who did you buy it from, standard use? Amazon will return if defective upon purchase. Mine has been work good & strong for the last 10 months daily.
1051698
First, I would make sure all the settings are correct. If they are, and if you have humidity, then I would say you got a dud. We're in the northeast, where it's been disgustingly humid for it seems like forever, and ours is working fine. We empty it 3 or 4 times a day and run it on high, usually. If you got a defective unit, I don't know what the return policy is, but would think the company -- or Amazon -- will honor the warranty without any problem.