So what happens when you're TV needs to be fixed under warranty? Does Amazon pay shipping if your TV needs to be fixed under warranty?
1088174
If it dies within the first 30 days, Amazon will send you a replacement and pickup the dead set. If it dies after that, you contact Samsung and they send out a service technician to repair it right there in your home. You don't have to ship it any where!
2141363
Man Vince, that sucks, I really feel bad for you having to go through all the stuff you have. Even with the repair the screen is faulty. I would see if you can still return it to Amazon and get an exchange. I currently own a Sony 40" 720p/1080i set I got in Nov of 2006 and Ive been thinking of upgrading to the Samsung 4071, but all the crap youve gone through scares me. I dont know what I would do if I spent that much on a TV only for it work partially.
164466
I dont believe there was an option for a warranty. However I can tell you that it appears to be a great investment because up to this point my TV looks great.
511165
It was brand new and sealed when I got mine,wasnt too worried about a warranty so im not sure, i would think so. I have mine under a 60" 1080p HD and I just love it, haven't turned the tv sound on since !!
689452
No- the tv does not have to be bought from amazon- Just E-MAIL square trade for a retailer near you that sells the protection plan.
1673982
I just got a refurb 46" Samsung LNT4669F from Amazon Warehouse deals and it is fantastic. Plus, we saved well over $600 by not buying new. You still get the Samsung 1-year warranty. If you don't like the condition of the t.v. when it's delivered, just refuse it. If you notice a problem later, call amazon and they will arrange pick-up for the defective television.
2054237
If there is a defect in the product Amazon will pay the shipping. If you simply decide you don't want it you pay the shipping but Amazon credits you for the amount paid.
1336915
I received my TV about a month ago from Amazon. I'm a prime member so they delivered the TV, unpacked it, and waited until it powered on. Everything is great so far!
1880504
Well, after a bit more research, I discovered that since we paid with Am Exp, we should still have a warranty on the tv. I am going to call Am Exp tomorrow to see what they say and I will post my findings.
637474
Nope. Amazon has stepped up and I am returning this television. I am going to return the favor and buy a more expensive Samsung to replace it with Amazon.
1336919
Yes, I received my TV on 04-17 from the carrier,Pilot. There was a small crack on the edge of up-left corner of the screen right out of box. I refused to sign off the package and called Amazon right away for a replacement. Still waiting for this TV to be back in stock and delivered to me.....
291373
Rick H, It sounds like it will need service. Reach out to the Samsung customer service center to try some troubleshooting. If that doesn't work, they can set your TV up for a repair. Thanks for your support of Samsung products. --Mr. S
756376
Did they refund your money? Amazon has been great any time I had to deal with them but would like to know what they do about returning TV's
939645
I had the same thing happen to my Samsung LN40A650 40-Inch 1080p 120Hz LCD HDTV. THANK GOD, I have 6 days of warranty left. I have got the run around from Samsung reps. After a weeks worth of phone calls, I was assured that I will get my TV worked on under warranty. May be that this model is faulty. They should give us a hassle when we shell out mega bucks for these TVs, then they may would learn a bit of respect for the customer.
555800
Yes. I don't believe Amazon provides handling coverage. So if you decide not to open the box at time of delivery you will be stuck with the TV. You will either have to ship back to Amazon at your own expense or deal directly with Sony and there is no guarantee they will cover damages caused during shipping. To be safe, I would have then setup the TV and then have someone guard the front or back door. Put up a police barrier tape or something :)
1764655
If something is damaged during shipping, Amazon will refund you every cent and even pay for the shipping back. They are one of my favorite companies for their return service alone.
2077769
Be Careful I bought this from Costco because there is an extra year of warranty. I had it 2 months and it just died. Well they sent a replacement and the new TV does NOT have Amazon Prime, which is what I used the most. Thanks Vizio I'm trying to get a replacement for the TV, so that I can continue to use Amazon Prime