Mine quits working on me. What should I do?
1089695
Hi Scarlet, Please call us at (800) 305-4095 or email sales@sinupulse.com for full product support. Operators are available 24/7 and ask to speak with one of our product specialists who will be happy to assist with your irrigation experience. We have been developing pulsatile irrigation products for nearly 30 years and make every effort to meet and exceed our customers expectations. All products are 100% fully warrantied for the life of the product and guarantee our customers complete satisfaction. Best,Health Solutions Medical Products Corporation
1089696
Scarlet...Try cleaning your SinuPulse machine with a reservoir of warm water & a little vinegar. Make sure to rinse it at least twice. You could have some calcium & sodium buildup in the pump mechanism. When making your saline solution for your sinus flush,make sure you use USP grade fine saline mix. It dissolves completely. Also,make sure when making your solution that you use nothing but DISTILLED bottled water. If this doesn't work,call the Sinupulse company. They do stand behind their produce. Good luck!
1089697
Mine,too. I bought another one. I complained to the service ,but got no response. you should make a complain.
1089698
Call the company they have the best service I have ever experienced. They really care about their customers and really know their product. They even get back to you on weekends. Their 800 number is everywhere or go to the web site sinupulse.com and look it up and call you'll be glad you did.
1089699
Scarlet...have you tried cleaning your SinuPulse with fresh water and a vinegar solution? It may have some calcium and sodium residue buildup in the water pump. Make sure you use only Distilled water to make your sinus solution and NEVER use tap water. If this doesn't solve the problem,contact the SinuPulse service department. If you get a recording when you call,leave a message. They will return your call. I actually got to speak to one of the company founders and he was just great. He was just great ! They do stand behind their products. Good luck !
1089700
If it happens while pressing the button on the handle then don't hold the button so long. if it's stopping for another reason then I have no answer.
1586026
Send it back or request a new one because that should not be. Mine does not do that.
240941
I'm sorry to hear that your having problems with yours that must be frustrating, I didn't have any problems with mine it works great. Good luck with it!
455463
Same here. Mine started doing the same thing. It would start working again and then stop again. I finally got rid of it after 3 years of operation.
1101660
I think you are one of the unfortunate ones with a defective unit. If i were you i would look into the warranty for the unit.
1011356
Contact the retailer they will make good on it. I had a problem with mine and they replaced it.
1706607
Mine has quit working too. We have used citric acid, cleaned the filters, etc.
730309
I have had the same problem it just shuts down and restarts. I have no answer why. sorry
824512
I am dealing with Tech Support. They have given some suggestions, and will let me return it for exchange if they don't work. Sorry I'm not far enough down the road to know what is the right solution.
1112407
Sorry I can't help... This weekend the same thing happened to the unit I bought for my Mom. Please let me know if you find an easy fix for this problem.
500470
No, I've never had a problem with this machine (so far) Maybe it is just your machine and you should ask the mfg. to replace it? I'm sorry to hear that you are having problems.
1705120
I don[t know, but want to tell you mine quit after 6 months and I don't know how to fix it.
1706300
Try removing the battery and reinstall it...mine stopped working after few days and that worked for me.
591994
Try replacing the batteries. If that doesn't work, I have no other suggestions.
1096718
I would say buy a new one. Tech changes fast and there is probably one out there that can do more. Mine still works great though. I love it!
1530357
First make sure you have a connection to the web. If you do and It does the same then I don't know what you can do yourself but you can do some other things. Contact the seller and tell them the problem. If you had this for too long a time then they may not do anything for you. If your past your guarantee time then I would just go to an electronic store. Be very polite and ask them If they can help you solve the problem. If they say a part needs to be replaced then It's up to you If you choose to repair It. Personally, I would toss It out. It may cost more to repair then what you paid for It. Life's lessons can sometimes be costly. Never buy a cheap gadget again. There's a reason why It's cheap. I didn't buy mine for myself but for a relative. I told him over and over to not buy It but he did and It broke. Better to save your money and buy a better one with a better brand and a good warrantee. Other then that.... Good luck!
1571910
Yes you're right mine too stopped working. I loved it so much when it worked. I will not purchase another one.