mine broke. tried replacing the betteries but nothing happend
1075805
Mine never worked... sent a complaint to Amazon/supplier and never got a response. This is a waste. I advise new buyers to keep their money in their pockets!
1075806
Try a different battery than the one that was in it and the one you replaced. If that doesn't work make certain the 2 posts are inserted as far as they will go. Now, a problem my niece had, on the wheel with all the balls. Make certain they are equally spaced. I think if the balls are to close together it throws the balance off. One wheel will turn to allow you to do this. If this doesn't correct the problem send it back to Amazon. Note: I stopped using mine because a battery only lasts about 3 months and there is no on/off switch for times when you don't want it running. It's a bother to always remove the batter. Try a different battery than the one that was in it and the one you replaced. If that doesn't work make certain the 2 posts are inserted as far as they will go. Now, a problem my niece had, on the wheel with all the balls. Make certain they are equally spaced. I think if the balls are to close together it throws the balance off. One wheel will turn to allow you to do this. If this doesn't correct the problem send it back to Amazon. Note: I stopped using mine because a battery only lasts about 3 months and there is no on/off switch for times when you don't want it running. It's a bother to... » Read More Try a different battery than the one that was in it and the one you replaced. If that doesn't work make certain the 2 posts are inserted as far as they will go. Now, a problem my niece had, on the wheel with all the balls. Make certain they are equally spaced. I think if the balls are to close together it throws the balance off. One wheel will turn to allow you to do this. If this doesn't correct the problem send it back to Amazon. Note: I stopped using mine because a battery only lasts about 3 months and there is no on/off switch for times when you don't want it running. It's a bother to always remove the batter. « Show Less
1075807
Mine has been spinning since i got it. It sometimes gets stuck with the magnet on top. Just give it a tap to get it going again. Dont know how it could break. No moving parts on the electrical side of things.
765401
Mine was broken too. Would like to have it fixed. One bracket is all I need.
1961531
Call amazon they send new one . Like they send me when mine was broken Thanks amazon .
1128770
Mine works great. I tried to recreate your problem but mine did not fail. Good luck.
900228
Same thing happened to mine and you just contact them, send it back and they'll give you a new one
590416
Mine quit working as well. I contacted the company and they sent me a new one. Suggest same.
515656
ours broke too. we still are able to use it though. i haven't looked into a replacement yet, sorry.
1274566
We had the same problem and realized that something had broken and was missing so they replaced it at no cost. Just go to the Amazon seller and contact them for replacement.
2134914
If I were you I would email the seller. I did not even try when mine failed. I hope you are successful
2159850
I have had no luck with mine either. It is' t worth the money I paid would love to trash it not pkeased.
2114167
Good luck. We had 2 had 1 replaced neither one work. If you don't return within 30 days call amazon and try and get a refund and you will have to reorder. But they still broke and they won't do anything.
1806376
Yes, mine broke off too after a short time. I was told there was no way to fix it, and that no one else ever has that problem.
978544
Mine just broke also after just a couple months, so I will be returning. Not sure who to call. Post if you figure it out?
652009
Mine broke after first use and I was not able to find a replacement, not even on their website. Maybe if you call them?
175981
Ask Amazon to replace it, next time use it carefully. Amazon is great in replacing.
625171
I am not sure. You might try removing it and trying again. I read in the reviews that happened to some people. I was lucky mine worked perfect without any problems. Good luck!
462648
According to the papers all you have to do is contact support and they will send you a free replacement. Ill try to post a pic of it on Amazon here soon.