The light under the stage works but the light above the stage does not. Any idea where I can get a new light or how I can solve this problem?
1093091
When I have a problem with a product, I call or e-mail the manufacturer. So far they are most helpful and the problem was solved or they replaced the product. I gave two Microscopes to grandchildren and they love them. Remember to be polite and a sense of humor often helps!
1093092
When my grandson thought his light wasn't working I discovered that the lens was not aligned properly and thus was hiding the light. A small twist and there was light This may not be your problem but it's worth checking
912827
You can contact nebo's customer service dept. from their website. Tell them the problem. They sent me a new light bulb and so far it still works
1922149
Honestly it sounds like your light is damaged. The light should react when it hears sound. I have two of these lights. They are maybe 8 feet away from any speakers. When I play music in the man cave they go nuts. I can't say for sure what's wrong with your light, but the light is supposed to react to sound. The first light I purchased came damaged. I returned it and the second light worked fine.
429543
You know what, I actually do not remember if there is a replacement or another one. When I got mine, all the lights didn't work so I had to return it. Sorry if it wasn't any help at all.
793199
There is a separate connection to the leaves. Maker sure it's connected properly. If it still doesn't light up, send it back! I had problems with the main stem of lights. A section burned out after just over 3 months.
2237901
No. My lights all work. I think I would send it back and have AAmazon send you another.
740617
I would immediately contact the company that makes these kits: http://www.luminus.com/about/contact.html. Clearly they ought to replace the defective kit. I purchased four of these things and all are working great after six months. Call me lucky.
695009
Try with the switch on the light assembly in all positions, if still not working recheck the wiring connections. After that I would probably follow procedures for returning a defective unit.
1657629
I would love to buy anyone's that has stopped working somehow. I've bought 2 and my lights keep going out. I'm looking to cannibalize another to get my lights working again. I NEED my lights to work. It seems so simple inside, seems like a repair person could fix it easy enough. I could fix mine but I don't feel like learning to solder.
1899317
Sorry, can not help you. My light was defective upon arrival and had to be returned.
932308
The wires inside the base were not properly grounded and were touching the metal. The problem occurs when the light is twisted into place. I re-grounded the wire and capped it off. Its worked perfectly since.
1556813
Sorry, I don't have an answer. I placed the light I ordered at our local library and if there's been a problem, I haven't heard. I'll save this email, check with the library and get back.S. Vernon
1236737
There is a chance that it's the IR module. 3 of us in a band I am in use these lights for our stage show and have all replaced our IR modules for a variety of reasons. They are just cheaply made and I reccommend having extras on hand. The only other thing I can think of is it being stuck in DIY mode. Play with that see if you can adjust the RBG and if so, that'll tell you it is in DIY and you just have to get it out of that mode.
1634317
I'd do this: Buy a replacement battery and try it to see if it works. Eventually you'll need an extra battery anyhow. If it doesn't work, return the light. If it does work, keep it. The time spent returning the item over just a bad battery probably isn't worth the time and effort.
1144838
I have no light on mine. You may be able to buy one from Hunter that attaches to the bottom. Contact them: http://www.hunterfan.com/Support/Contact-Us/
828860
You have given me valuable info .Might be a reason not to but another Dorcey if there are no light replacements .Not a good sign.I will try looking into this. seaBee
203179
When I received mine one of the light fixtures wasn't working properly. I called ePhoto and they sent me a new one the very next day. You may want to call them for that part you need. I am very happy with my ePhoto purchase and their service.