I cannot open the water tank cap
1095263
It's hard to open the first time but force it and it will open (of course turn it counter clockwise)
1095264
It is a lot like the child proof caps on bottles, push down while turning it.
1095265
Sorry that I can't answer it...this was a gift I bought and gave to my granddaughter, so I'm not sure how it works, but I'm sure I would have heard from her if she had a problem w/it??? Sorry, that's all I can tell you.
1026913
Yes: take the tank off, turn upside down, remove the white cap to fill with water. Look at the fourth picture with the AC adapter; the white cap to unscrew is on the left bottom side near the power adapter in that picture.
2199374
I have not had trouble. Others have said press real hard on lid, maybe with foot pressure and it should open
510938
I have had this problem also..I took 2 inch metal pain scraper put it on one of the humps on the lid and tapped it with a hammer. It took a few tries but it jarred it enough so I could unscrew it. Good Luck!
340710
Just thought of something... do you have a can of air that is used to clean the computer keyboards? That might work too. You might be able to put that thin straw down into the opening. I think you might crack it, if you try something else. You might also try contacting the manufacturer by e-mail. They may send you a new one.
522045
I'm sorry to hear that. To make this as easy and painless as you can I would first contact the seller to have it sent to you. If that doesn't work go straight to the manufacture for a replacement cap. KAJ Shooting Straight
1488829
Pull the water holding tank off the unit, remove the cap on the bottom of the tank and fill with water. It is not a top-filling unit.
1012617
It's a twist cap, so twist it to the left a couple of times and it should open :).
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
1498366
I had the same issue at first. I still don't understand what the top cap is for. To drink out of it, unscrew the whole top. Where you pour the water in is also where you're supposed to drink.
875427
Try prying the top with a screw driver orpry bar. Be careful the plastic edges can be sharp.
1173381
push down on the grey cap as you try to unscrew. This is sorta like the safety cap on a bleach bottle. You'll feel it click into the slot...
1935279
Lift off the tank where there is a cap on the bottom to fill. It can be quite difficult to unscrew at times, and difficult to return to the machine as the handle is poorly designed.
1295895
I'm guessing you might not be turning the cap hard enough to break the seal. I have trouble opening bottles with caps like this, and I use a piece of rubber non-slip shelf liner to get a good grip on the cap to be able to turn it hard enough to break the seal.
987159
We had the same problem and needed to replace the o-ring at the base of the water tank. My husband did it - if I recall it was a simple fix.
861241
The water tank is in the base at the back. There is a cap that you unscrew; they provide you with a small plastic cup.
1128167
You might also lift a tank and look at the water level. If the level is low, the tank valve might not be opening. Try switching the tanks. If problem persists, suggest contacting Holmes directly.