Do the lights have to be out for it to work? It was dim, not dark and I can't seem to find where the smell is coming from.
1110623
Mine just arrived and we can't get it to even turn on. Three people have tried. The batteries test good. What are we missing?
1110624
Hello, I only used the light in complete darkness and stains did show, I have not tried it in dim lighting, I believe it would not work best under dim lighting. I can try later on today and see what shows.
2093204
It doesn't turn on in a lit area. I would say it would have to be about the darkness of dusk or darker in order for the light to turn on when motion is detected.
2257676
if the lights went off,probably broken!send it back for a new one.mine is working perfectly the lights are on everytime.check it out too if there is sound coming out the speakers.if not,simply send it back coz that thing is broken!
1999392
It will light up when it senses motion, not simply because it is dark outside. If they are not working, I would first check the batteries.
846585
When the light comes on it needs to be cleaned. Refer to your instruction included with your unit, it tells you how to clean it.
102009
Maybe you need to turn the pipe around. As for the lamp not working, mine did not work either. So it was money in the drain. Complained about it, but never received a reply.
723911
I had the same problem. I turned it on high setting and quickly turned it off when I smelled something burning. The next day, I turned it to low, then medium, then high setting with no problem. Not sure where the smell comes from.
1403547
I just smelled mine...I have two of them...they do not have a smell of any sort. They are on 24-7. I bought one and liked it so much I purchased the second one.
1401718
In the beginning only. It wasnt a bad odor, it just smelled like there was something being cleaned kind of? Sorry can't explain too well. In any case the smell goes away. Also I thought it would have been bigger than the picture. But it doea what it needs to and we use it all day and all night since we've bought it.
1961460
The yellow lights should stay on an increment along the light path until full. If you are stating the light goes out and there are no lights on the unit at that time (even though still plugged in) then that sounds like an issue
1071361
There is a tiny hole...you need to use a pin to enable the light...that' my guess. See instructions.
2047768
Hi there. Try to run it. When you are not home. Smells really strong. Make sure you open all tje windows and doors when you get home. Good luck
243008
The light is supposed to be lit when charging. It might have a faulty or loose bulb. If it charges, I wouldn't worry about the light.
375272
Call Amazon, I had the same problem with two of the four lamps that I have ordered over the past few months. I e They were great and replace the two, and I asked for a discount on the other two and kept them just for nite light, and they still are only warm. I am happy with amazons customer service , the two that they replaced are still not as warm as the first one I bought, so it must be just the luck of the draw. they look great, and they do seem to help with odors. in my mind I feel that they are doing me some good, so what else matters. Good luck with your lamps.
748869
Not sure what would cause that. We installed ours a few months back and have not smelled anything at all.
2161487
I agree if you did everything like the directions told you, then you would smell citronella it has a good distinct smell. Return it and get a new one sounds like this one isn't working properly.
1046975
Possibly it's from the cable, same as pretty much every strand of Christmas lights out there. Wash your hands after installing, and shouldn't have a problem.