Put in new color ink but won't print in color
1103852
My printer stopped printing in black and white and will only print in color. I have never experienced anything like this. I've cleaned the printer head and run all diagnostics available and nope. It was great when it worked but this printer is only two years old. The hell.
1026872
None of my inks works? My printer says install the appropriate ink tanks. how can i make them work?
339208
I have a great suggestion, know that this feature has been disabled by Lexmark, they will send you a "Firmware update" that will make your printer completely useless. No longer will you be able to print without it drinking up your color ink and then you have to replace the color before it will print in black again. I hope for a class action suit that will help the consumer recover some of their losses from this sabotage!
979939
Unfortunately, Epson, as well as other manufacturers, do not allow you to proceed, even if you have enough ink in the other cartridges to do so. Other than forcing you to buy more cartridges (I would recommend that you buy at least two of whichever is low, especially if you go through it fairly quickly), it makes sense that you may not want your documents to print with missing colors! However, depending on your printer, you MAY be able to select an option (if it exists) that allows you to proceed in black & white (or, possibly, grayscale). Of course, that option is useless, if it's the black cartridge which is empty! (n.b., even when the printer indicates that the cartridge is "empty," there may be enough in it to make a mess, so, when you remove it from your printer, make sure to put it in a sealable plastic bag, immediately, or you may get ink all over the place!) Good luck!
477359
From the printer command box, there is an option, after the preview, to print in black instead of color. From pc set your print under from preferences > advanced > set print to grayscale = yes.
1302345
The WF-3540 will not allow me to print with black ink if the color cartridges are low. The color cartridges must be replace first. This is awful.
1612755
You will probably have to buy a new printhead. The company misleads customers by advertising that "you can save on printing and ink. They don't tell us that it uses both cartridges to print in color and in black only too. If you don't use it frequently it will start to malfunction. I put a brand new black cartridge in and I barely used it when it malfunctioned because I didn't have a color cartridge. Not pleased with this product!
651124
Are you sure you're really printing grey? Check the RGB values on the color you're trying to print. If all three values are not the same, or very close to the same, then it's not really grey. You may have a screen calibration problem in that case. Or it could just be a poor batch of ink. The ink I have seems to be on par with the original Epson ink I've used except for the black which, to my eyes, is much closer to black than Epson's which always looked more like a charcoal grey to me. It's possible that this black does have a color tint to it, though. It's so dark, though, that I can't see it if it's there. The Epson ink, while not quite "black", at least appears to be pretty color neutral. Are you sure you're really printing grey? Check the RGB values on the color you're trying to print. If all three values are not the same, or very close to the same, then it's not really grey. You may have a screen calibration problem in that case. Or it could just be a poor batch of ink. The ink I have seems to be on par with the original Epson ink I've used except for the black which, to my eyes, is much closer to black than Epson's which always looked more like a charcoal grey to me. It's possible that this black does have a color tint to it, though. It's so dark, though, that I can't see... » Read More Are you sure you're really printing grey? Check the RGB values on the color you're trying to print. If all three values are not the same, or very close to the same, then it's not really grey. You may have a screen calibration problem in that case. Or it could just be a poor batch of ink. The ink I have seems to be on par with the original Epson ink I've used except for the black which, to my eyes, is much closer to black than Epson's which always looked more like a charcoal grey to me. It's possible that this black does have a color tint to it, though. It's so dark, though, that I can't see it if it's there. The Epson ink, while not quite "black", at least appears to be pretty color neutral. « Show Less
495461
I'm really sorry to break your heart here, but you can't! The design is meant to make customers buy unecessary ink. If you want to print color but dont have black ink, it won't let you either. There is no way to bi-pass. I just recycled this printer and decided to buy a different printer by a different manufacturer. Make sure when you buy a new printer, that it has ability to print black and white or colors independently.
1747427
I used to have the same problem with them, sometimes my printer says "can't recognize this or that color". What I do, is I make sure that my cartridges are full, and I take them out one by one from the printer and shake them up. For some reason, after I shake them, the printer recognize them. It's might be a "texture" problem with the ink, I think they not thick enough like the original Epson ink, so you have to shake them up constantly. I also want to note, that the first prints are going to be messy, you have to print out at least 5 copies before you get a perfect one.
1648714
All the colors should print? Maybe the head needs to be cleaned or the ink has dried up in that cartridge. Do a Test page between cleanings.
1715246
I cannot use my printer without the color ink is possible to make black copies but to print something you need all colors
1538174
I wish I had a solution for you but unfortunately I had to scrap my HP Officejet for the exact same issue. We tried changing all of the cartridges, including the black twice, just in case it was just a bad head and we even updated the software. After dealing with this ink-guzzling monster for over a year we junked it and got the Epson Workforce printer. We're having much better ink use with the new printer.
1722461
You need all the color cartridges installed to be able to print in black and white. Also they have to have ink in them. If any of the color cartridges is out you won't be able to print.
330258
o, just push it in. If you find it prints funny, such as missing out lines, just take out the cartridge and reinsert it. i found that happened when I changed the black one.
805604
Hi Angela,, what I did when that happen to me, was, I took all colors cartridges out, yes even my empties, an put them back in, an made sure they clicked in place, try it, it worked for me, then restart the printer.
85739
The printer has pigment so I can't use the ink or cartridges. I will purge the ink system, get new ink and cartridges before I can use it.