I bought 10 of these for Christmas gifts and have opened 2 and neither one will charge my iPhone am I doing something wrong??
1073525
Yes in fact you are doing something wrong, you are asking vague open ended questions that would be impossible for anyone to answer without more details.
1073526
For Android you need an internal receiver. -iPhone 4/4S, 5/5S/5C: External receiver required.
1073527
Don't open any more of them. None of them will charge your iPhone. iPhones are not Qi enabled... or any other wireless charging enabled. They are still at least two years behind Android.
1073528
You need to have a Qi receiver/adapter for your iPhone for this to work with it. iPhones do not have built in Qi receivers.
1073529
estimated , buy one I spend the same . think I should return them and switch brands
1073530
No I have just returned 2 for the same reason. I have and android that work with a different Qi charger and would not work with this brand.
1039350
I have never experienced what you are, just a guess, I would ck out your charger and cable. It sounds like the charger is not working.
635312
Most likely, you need to charge it longer. It does take a while for both the external battery and the phone battery to charge. Make sure to charge the case while the iPhone is in it as well. If that doesn't work, then take the iPhone out of the case, and download the app associated with the case to check on the actually battery percentage. The lights may not be functioning correctly, but the battery could be. Good luck!!
1605813
You may have a faulty device. I have had mine for about 7 months and still works great. I've never had issues with it not charging, and always lasts quite a while. Reach out to Amazon or the seller for a replacement. Best of luck!
1604567
Are you using the Apple supplied lightning cable? I had that issue charging a iphone 6 with a third party cable.
173058
I've tried to charge it with the wall jack that came with my iPhone 4s. The light blinks for a few minutes (indicating that it's charging), but then stops and doesn't continue to charge. So I have to either plug it into my computer or use my husband's samsung chargers to work. Not sure why this is.
525020
I had to call the company and re order a charger bc ours stopped working and I tried the Apple charger from our iPhones and it wouldn't work. There is a slight difference in it. The company gave me no problem at all maybe if you contacted them they might have a suggestion for you or may have a longer one to mail you.
1222771
I have not had this problem. I use my Apple charger. Perhaps you should check the contact points on the battery to make sure thery are making good contact and they are clean.
1616646
I have seen several posts like this. I bought this as well and my first one didnt work. They sent me another one and it worked fine. Even now I sometimes have to plug and unplug a couple times before my macbook air recognizes it. I just think they are cheap and faulty. Either have them send you a replacement (they didnt want the other one returned) or try another product and send back for a refund.
808877
Mine does not charge any Apple products (iphone or ipod touch). It charged my Android phone just fine.
1294037
I cannot say what is wrong with yours...but I just tested mine. The extra battery charged fine in the cradle portion of the device. I then attached a USB charging cable from the USB port to my phone and it also showed a charging current. So mine does appear to be working properly. Try a different cable from the USB port, and if it is not providing any power "out", then I suspect your item may be defective.
1709165
It actually never occured to me to charge it using an iPhone charger before your question. So I just gave it a try and looks like it works! The red light, which normally lights up when it charges lit up right away.
1958672
Hi, I am having the same problem with mine. I am sure these are defective items that are being resold. I have to shut it down, power cord in, turn it back on and then manipulate the cord just so. Sometimes it takes a few tries. When if starts to charge, I leave if alone, because it will stop even if lightly tapped. The charge doesn't last very long though. Very disappointed. I should have returned it when I got it.
295770
Not sure why it's not charging? Mine works fine for over a year now. I'd check your charger first. Make sure all connections are correct & tight. Then, if still no luck, purchase a new charger-the least expensive fix. Make sure the 4(four) metal prongs on the right side of the pass-through box are straight & in-tact. Good Luck!
51028
Possibly an incompatibly issue. they MAY only work with I devices. Try plugging them into an iPhone/ipad/iPhone and see if that fixes it. If it doesn't, then most likely defective. In that case e-mail the company.
65376
I have never had a problem and I've used mine for over a year. My iphone is 2 years old and I have found that I have to replace my battery chargers on occasion. I've had to replace 2 in two years. At first I thought it was the wall outlet, but no problem once my charger was changed. They are guaranteed for a year, so save your receipt if you decide to go that route. Good luck!
1719682
I would send it back . The one that I bought isn't great but it does hold the charge . its not the quality of an apple product, but it does the job .