I just received mine and I can't get the pump/dispenser to open. Is there a trick to it?
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
1086555
I couldn't get mine to work as well ,to use, I just had to take off the lid,not very convenient
1086556
Screw off the lid - screw it back on - then turn the pump and it will pop up.
1086557
Mine was a little tricky too but I just unscrewed the whole top and when I put it back I tried twisting the pump around again and it popped up and started working! I really didn't do anything special though.
1086558
You may have to twist the pump either to the right or to the left in order for the pump to pop-up to the top. That really should do the trick.
1086559
If you hold the bottom section of the cap firmly and twist that shoukd release the pump.
474388
We had the same problem. Tried to contact the manufacturer and they were no help whatsoever . We were told there is no warentee on the pump at all. It was a very poor product.
296588
After putting the refill in the holder it pokes a small hole in the back. If you can't smell it make sure you didn't put it upside down.. Take the refill out and put it back into the dispenser while squeezing the dispenser. It should click.
1662806
I had the same problem..it took a while to figure it out. Put your palms around the wide part of the bottle with your thumbs up against the metal on the opposite side from the 1/2 circle of metal. Push your thumbs toward the half circle...it will pop open.
202238
As suggested by another user, if you twist the top counter clockwise, it will open. Mine is just about empty and I have not had any indication that it is running low, so I think it really dispenses most of the product. Hope this helps.
2198820
I had the same problem so I called Clairol. You must push DOWN on the pump while turning counter-clock-wise. TA-DA!
2283836
I have not had a problem. But I notice that you have to make sure the pipe from the circulator lines up exactly with the hole in the top and sometimes I have to take a second or two getting it lined up. I think the only other reason it would not circulate is if it is dirty, or the pump isn't working right. If you just got yours, then it's the pump, and ask for an exchange.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
2136009
I got the same issue at first. I managed to open it up this way: Hold the bottom plastic/clear at the point (the spout) with one finger in one hand, and your other hand is holding the the stainless/metal part, then pull the clear plastic part away from the stainless /metal part. Good luck. Hope it works for you.
1915934
I had to use pliers to hold the middle ring still, while twisting the top pump. Mine were very hard to open.
163642
Ruffy,Turn the top part of the spout lightly while holding the neck of the bottle and you should be able to release the pump part.Customer CareMy Fragrance Store
1386257
Hmm... We've refilled ours several times without issue... Does the pump portion work (i.e. go up and down) but no soap comes out? Did you try emptying it and adding more water to the soap and water mixture? May be possible that the soap mixture is too thick...
1830332
Make sure the little cap on the top of the water pump is up as close to the stainless steal top as possible. you might have to wiggle it in. That is what happened to me the 1st time I set it up. If that does not work try the little lever on the side of the pump and turn it up a little higher. Hope that helps. I just love ours.
1032949
I had this problem, too, until I realized I wasn't opening the spout completely. Try pushing down on the black push button on top until it's completely depressed, then pouring. I had no problems after that.
2258312
The dispensing door probably wasn't in the proper position. When opening the unit and then locking it, make sure that the dispensing door is closed before latching the top on and locking it. Hope this helps.
860177
At first you have to give it maybe a dozen good pumps. If that doesn't do it, check the hook up on the bottle part of the unit, or the handle trigger. Took me a few minutes to figure it out too!
204992
Sounds like a question for Dr Drew...but I'll give it a go. Here's what I'd test....Put a bit of WATER in the container and assemble everything, then pump the handle just a FEW times. Then SLOWLY unscrew where the hose connects to the container, does air escape? If not, then either there's an issue with THAT seal, there's an issue with the pump:container seal, or there's an issue with the pump itself. If air does escape, then screw it back on and pump it once. Then unscrew the spray nozzle tip all the way and pull the trigger, does air/water escape? If so, then there was an issue with the nozzle being too tight. If not, then the tube or nozzle are likely clogged and then take an air car with the little included hose and open the trigger then spray the air into the tube to clean out the system, then from the nozzle side. Does this fix it?