Is there a warranty on this product? The last mouse I bought from Amazon broke and there was no warranty, so I couldn't return it.
772429
There is a 2 year limited warranty on all mice. Assuming it its new when sold.
772430
The way your question is phrased is a bit ambiguous. The warranty has nothing to do with whether or not you can "return it", either to Amazon or the manufacturer. Amazon offers a 30 day return policy for most return reasons, including defective items -- This is a not a "warranty", but its return policy. The manufacturer is who typically offers the "warranty" (at least for a mouse). A warranty does not often offer any type of "return" (the word you use), but the manufacturer (or warranty provider) will repair or replace the defective item during that warranty period.
772431
I love my arc mice - it is the only type of mouse I buy. Here is a link to the warrenty page: http://www.microsoft.com/hardware/en-us/p/arc-mouse#support
772432
The way your question is phrased is a bit ambiguous. The warranty has nothing to do with whether or not you can "return it", either to Amazon or the manufacturer.Amazon offers a 30 day return policy for most return reasons, including defective items -- This is a not a "warranty", but its return policy.The manufacturer is who typically offers the "warranty" (at least for a mouse). A warranty does not often offer any type of "return" (the word you use), but the manufacturer (or warranty provider) will repair or replace the defective item during that warranty period. The way your question is phrased is a bit ambiguous. The warranty has nothing to do with whether or not you can "return it", either to Amazon or the manufacturer.Amazon offers a 30 day return policy for most return reasons, including defective items -- This is a not a "warranty", but its return policy.The manufacturer is who typically offers the "warranty" (at least for a mouse). A warranty does not often offer any type of "return" (the word you use), but the manufacturer (or warranty provider) will repair or replace the... » Read More The way your question is phrased is a bit ambiguous. The warranty has nothing to do with whether or not you can "return it", either to Amazon or the manufacturer.Amazon offers a 30 day return policy for most return reasons, including defective items -- This is a not a "warranty", but its return policy.The manufacturer is who typically offers the "warranty" (at least for a mouse). A warranty does not often offer any type of "return" (the word you use), but the manufacturer (or warranty provider) will repair or replace the defective item during that warranty period. « Show Less
772433
Hello...You can use the warranty with the receipt or with the label... I live in Brazil and here microsoft change your mouse if broken... just show the original receipt.
8320
Call Amazon if you have had the mouse less than 30 days. If not call steelseries.
1313966
Yes. I think the issue has been resolved. See here - http://www.zowiegear.com/index.php?i=news&p;=57I bought another one from Amazon so we will see - if I remember to, I will update my review accordingly after 3-6 months or so. I got a return authorization for the original mouse even without original packaging so, assuming that goes through, here's a +1 to Amazon for resolving my issue when my direct support request to Zowie has so far been ignored.
1760208
Try to re-install the driver and Logitech SetPoint software to see if the issue gets fixed or not, otherwise will need to contact Logitech for replacement if the mouse is still under warranty.
733245
I don't have any problems with my mouse and issue you are having don't occur with me. Sorry, maybe that mouse is defected.
2205042
I didnt see a warranty either. Maybe because its imported? Anyway, this is a good product. I love it and havebeen using it almost daily. If I get to use it without any problems for 3 or 4 yrs....I'd be very happy...so why the need for warranty? It cant go wrong, its not an electronic product!
1114750
check wires 1st.. yet i returned mine and purchased Genuine one from Amazon little more yet works fine.. my issue was each time I plugged it the mouse stuck, when I unplug it it works fine so the charger is defective...
709231
I'd hope most likely you could get a replacement sent or if not maybe find a spare usb piece. if not that's just plain stupid because that piece is smaller than the tip of my finger. if I didn't use the mouse all the time and keep it plugged in my laptop, that usb would probably been long gone. Oh J Berry, this is how you program the mouse for any computer. First, open the door next to laser lens on bottom, insert 2 AA battery, and return and close lid over battery compartment. Okay! Okay, joking aside, insert USB plug into any USB port you have free(note: easiest to reach, seems to work great). Alright, turn mouse over and find switch which has 3 options; off, on with battery save(no lights), and ON( screw energy saver, this mouse is bomb), turn to either Ons. Bam mouse now works with you pc
1899357
30 days manufacture warranty and is no longer support also by SteelSeries corporation since 1 1/2 year ago. Lat time I spoke to SteelSeries was in September and they have no plan to upgrade any drives or remanufacture the mouse.
993038
This is common issue with the switches used in this mouse (early fail). It's still under warranty. Contact Genius and open a trouble ticket. It will most likely get replaced.
615940
Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does... » Read More Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) « Show Less
471537
I have not had a problem with my mouse. I would try putting in fresh batteries.
2076733
I smell a class action lawsuit building up here... anyone. Spend 150 bucks on a mouse with no support whatsoever from the manufacturer...
2032529
Gary....I personally have not had any problems with this mouse, I really, really like it :) But then I don't use it all the time or with complex things on my tablet...
246520
perfect timing, answer is 'not for long'. scroll has failed already. right click is malfunctioning. nice mouse while it lasted. will not buy another.
560788
I would recommend you getting a replacement. These are excellent mice! However, when asking for the replacement be specific about where you think the problem is. Is it the cable from the mouse or the connecter to the computer, which end seems to be the problem? Just my opinion. The more they know the easier it to maintain a quality product.
1275477
I have! It's extremely annoying. Any luck with fixing it? I bought my mouse in January 2014.