Is it possible to order replacement parts? We had the lower drawer and rails break during a move.
1085388
Probably not. One of the drawer fronts on my initial delivery arrived damaged...a simple part to replace, but the manufacturer (more than likely a US distributor of foreign made cabinetry) was only equipped to replace the entire unit, not an individual part.
777013
Replacement parts are available directly from Woodlink. Look them up on the internet. They are very helpful. All you need is the model name and number.
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
1360513
The manufacturer TRIXIE Pet Products was good about replacing a broken drawer free that was damaged during shipping...no questions asked. I'm sure they would replace any missing parts as well. It's disheartening to want to see the coop all together and there is a missing item. My husband put together 2 different TRIXIE coops receiving all parts despite the boxes getting damaged in shipping.
25050
The manufacturer website has spare parts. Might have to order directly from them.
992736
I had the same problem. I actually broke one of the slides trying to get the drawer in. Had to order a replacement from the manufacturer. It will work but I suggest patience.
899182
have you tried calling the company that made the bookcase and ask them for a replacement part? Good luck
1942225
Most don't seem to have problems, but we cannot get the drawers to fit or slide. They don't seem to slide proerly, and the instructions pay scant attention to the drawers, in spite of the fact that they are the only moving parts! We also had some problems with the side bolts, and had to order a replacement part, which came quickly and solved that problem. to date, it has been a week of frustration after spending about ten to twelve hours and much research. does anyone have a suggestion re the drawer? Help!
1958982
I would just call the company, explain the situation, and ask them to send replacement shelves...toss the old ones, they are not worth returning.
2034060
Mine came ready to install and it was easy to do. Lower rack required some work and broke one part while assembling it. No replacement parts are sold - only complete units. Bah!
755056
I haven't had that problem, but you could contact the mfg and see if they could replace the drawer. Good luck. I really like my cart.
1057899
Did you ever find replacement legs? One of my table's legs inexplicably crumbled... Thx!
252889
You should contact Kettler directly. I've done this in the past for a couple of small parts that needed replacement. http://www.kettlerusa.com
1604629
I would suggest an arts and crafts store or a local hardware who sells replacement pieces.
2236166
Yup, happened to me. Call the store and they will give it to you. The store was pretty far from me so I went to the hardware store and got what i needed. It was cheaper than driving to the nearest ikea.
2168574
I would contact either the manufacturer or the vendor. Usually they offer replacement kits for screws and other small parts. No experience with this particular item.
1822526
I'd start with contacting Amazon (and complain about this issue) and then contact Step2. Step2 has a spot in their website for replacement parts.