i can not get music on this device. i have tried everything, on multiple computers. any advice? its like the computer does not recognize the devive!
1108909
You may be able to take the MicroSD card and put it into an adapter to put it in the slot on a laptop or desktop depending on how old your computer is and load it directly from there. Hope this helps!
1108910
I would say contact customer service but the line is perpetually down. Is the music in the correct format? Is the device showing up in "My Computer" (assuming you use Windows)? Which program are you using to sync files, if any?I would really advise you to ship it back to Amazon and get a refund because this thing is a piece of junk.
1108911
I simply connected the device to an USB port on front of my computer, wait for 30 seconds and the device is assigned the next Disc letter. I then go to my computer icon, click on it and go to the place music files or audio books are stored, select desired ones and copy them to device. I have done this both under Vista and Windows 7 operating system.
720261
Nope. Found that out AFTER I bought the player. :( I put my ipod on it and it says on the screen "This device is not supported by the current something or other...." something like that.
729432
I had the same problem, the instructions stink! I thought that something would come up that would guide me as to what to do, duh! I am not great at electronic know-how, but I finally figured out that you need a program, like Windows Media, to work the thing, it has no program of its own. I opened up Windows Media Player and clicked on Sync. Then it showed the MP player and I figured it out from there.
1215142
ok it's plugged into my iPhone 6 now how do you get the speakers to turn on? I see the music is playing but nothing from the speakers. Not the best directions.
2195846
This worked for me also. I accidentally missed step 3, but it found the headset anyway. I had trouble getting it to connect (right click on headset in bluetooth device menu -> Control then pushing the connect button), but after a couple off/on cycles of the headset and hitting the connect button after turning on, it finally connected and now I have music playing. Thanks to OP for solution.
1067228
Did you get it? I have one of them, it doesn't work. Neither do 3 others I have tried in the last week though, so I think I have a bad sound card. Sorry - I think it worked alright before it stopped working, but I could not swear it and I have a PC. Good luck.
128958
Hi, I use an MP3 player and it is working for me :), I hope it works for you!
1106302
don't format! the radio probably isn't broken; you probably just "paused" it. you can tell if there's a square shaped icon under the station ... would be a lot less confusing if they used the standard "||" pause symbol ... hit "|| &gt;" and you should play fine. ALSO, there's a sansa forum out there ... now we know
1967413
Send it back. I have music on the card and the player and haven't had an issue.
1056708
Same problem here. Recorded 3 songs, did an ISO upgrade, now nothing. Currently running Ipad 2 iOS 8.4.1. I do believe I have a 100$ paper weight. I'll stick this thing next to my other computer trash in hopes someone comes up with a clever fix someday.
1589047
I can not get some of my music to play.I can see it on the screen but can't get it to play
1593764
I'm not sure what you are using to store your music on your computer. I have Amazon Music. You might have iTunes or something like that. Make sure that is on and activated on your computer before plugging in your device.
1887782
I have read the same thing, but both J&R Music and Amazon continue to sell this item -- is it an upgrade ... a NEW model ... or a close-out of the old potentially "defective" unit?
603021
Hello, this device can not play music and it is not intended for this purpose
190106
Hi, I think you may hsve the same issue I had. If so you must convert your music to mp3 format. If your using iTunes you can do that I believe by selecting your song, right click, and should have an option for mp3 conversion. If not look under options on the Tab bar. Hope this helps!
45417
Mine works okay though the sound quality isn't very good. I had trouble with a flash drive that developed the problem of not being recognized by any of my computers. Found no remedy for it and the company would not replace it. Disgusting turn of affairs. Hope you have better luck. F. Burton
2138292
If the computer is not recognizing the device, you may need to check the cable. If it is, then I suggest bypassing your music program to add/remove music. Since Expresso Latte works as a storage device, you can use it as a drive to manage music files.