Why did some customers receive a different bottle that pictured and with serial/ bare code missing or altered? I really want to purchase but concerned
43219
deceptive. do not purchase. the package that I paid full price for was definitely previously opened / used. the online code was removed from the package.
43220
It looks like Amazon or the Vendor are cutting out the code that is inside the box that allows you to get refills and register your product. It also means the seal on the box was never original and was replaced. Deceptive indeed.
1979033
Just saw the pic of the bottles. This is NOT what I received. I received the original bottles.
1951514
I've purchased from 2 different vendors. One time it was the tin bottle. The second purchase I did not pay attention to the photo and it was a glass Bottle.
1910561
It might be a posting error. Also the label that is posted is the old label. I recently bought a bottle and the label is different this time. It still state red marine algae plus.
1930809
Dara, We are aware of the label issue and it is being addressed on two fronts. Firstly, the newer labels are all printed larger and in a darker color. There was a small printing issue with a particular run of labels, one of which I guess you have. More importantly, over the next couple of months Xfacio Labs Anti Aging Serum will be transitioning to a brand new and much improved bottle on many fronts. The packaging of these bottles will be in a new box that will be much clearer and better printed. We have went to a great deal of research and expense to do this, and you the customer will be the ultimate beneficiary of it. Our next in the line of Anti Aging Products will be released shortly in this new bottle and packaging followed as soon as possible by the Anti Aging Serum. There is no scam here. If you are unsatisfied, simply notify Amazon and you will get back your money. We have thousands of satisfied customers around the world who utilize our product. I do apologize for the label issue that you or any one else are having, but rest assured that it will be a non issue shortly.
472339
I was wondering this myself as there is no image of the back of the bottle on Amazon, nor is it on their website. I went ahead and emailed the contact on their website and I will post the answer here when I get a reply. I've learned not to "just take a company's word for it." I dislike when an Amazon product only shows the front of the product :-/
1939299
The one that's pictured appears to be the vintage DHI. The vintage should have a silver collar (and my impression was a silver stem as well), however, it appears that some of the vintage formulations have the black stem too. A vintage bottle is likely going to be very expensive and certain, highly desirable batch numbers can exceed an ask price of over $200 on the current market. Having said that, I've never had the pleasure of smelling the vintage version. I own the reformulation myself, which is a black collar and black stem. It's a very nice, powdery vanilla once you get past the heavy iris (lipstick smelling) opening. The one that's pictured appears to be the vintage DHI. The vintage should have a silver collar (and my impression was a silver stem as well), however, it appears that some of the vintage formulations have the black stem too. A vintage bottle is likely going to be very expensive and certain, highly desirable batch numbers can exceed an ask price of over $200 on the current market. Having said that, I've never had the pleasure of smelling the vintage version. I own the reformulation myself, which is a black collar and black stem. It's a very nice, powdery vanilla once you get past... » Read More The one that's pictured appears to be the vintage DHI. The vintage should have a silver collar (and my impression was a silver stem as well), however, it appears that some of the vintage formulations have the black stem too. A vintage bottle is likely going to be very expensive and certain, highly desirable batch numbers can exceed an ask price of over $200 on the current market. Having said that, I've never had the pleasure of smelling the vintage version. I own the reformulation myself, which is a black collar and black stem. It's a very nice, powdery vanilla once you get past the heavy iris (lipstick smelling) opening. « Show Less
792741
I have two bottles received in the last two weeks. Both have a location on the side with "Best Before" and "Batch No." One bottle has nothing in both locations and the other has a Best before date of 03/03/2017 and a Batch No. of DMH1884.
192945
Good question I've already tossed the box. The bottle has only one mark on it I do not recognize that says P51424-2, but I have no idea what that is in reference to. Sorry I will look at box next time
1275742
Batch code is 22030130 on the bottom of the bottle, and I already threw the box away. It was wrapped in cellophane. Why are you asking? Is it phony?
1463223
The order I received did not come with bottle pumps. Also, I question whether the product was pureology.
59049
no, when I recieved them they were christmas bottles and I returned them... but it was around the holidays so maybe it was a fluke! They are not the mexican ones though... good luck
389754
It differs; you need to ask the seller what is the expiration date on the bottle they are sending out to you because each order is different.
663365
Don't know either, but they had the plastic seal on the bottle when I got it. I didn't feel the need to worry about tampering. I have taken them awhile without a bad reaction.
831646
I'm not sure what others are receiving, but I am sure that what I got was the preshave. I've been using it successfully now for several months and it's been working well. By the way, the bottles I received look exactly like the picture provided. Hope this helps.
381683
You need to contact the company from which you purchased this. The tamper is part of the package; apparently, it was omitted in error.
1272293
If you're not buying directly crom doterra and going through a third party seller then it's possible it has been tampered with. I'm a product consultant with doterra and I've never had a problem with any of their products. The deep blue is what made me join the company. I would recommend buying doterra direct so you don't have problems.