hi loved while it worked......the heating element fryied....cant get in touch with manurfacturer ..does any one know were to get a new heating element
1079101
Sorry... can't help. They never responded to me either. Ours was fried on arrival. They're completely unresponsive.
248705
There is a warranty that comes with it. But I'm not sure what it is. The heater element went out a couple of months after buying mine and they sent another one within a few days. Give them a call, they were really helpful when I called them about buying one.
904586
happened to me too...i contacted the seller and they told me that it usually shuts down if it over-heats and should work after some time...but that never happened to mine so i returned it and got a refund...
1042663
I would send an email to: info@whynter.com and request a replacement. I previously had an issue with my unit and they were very helpful.
1492922
Sorry, no help here. I got rid of that long ago. Moved on to a more functional fryer.
1132674
There are two other things to check...first is the timer control assy. If this fails to work you will get no heating. And the next and last would be the heating element. Do you use this alot? How old is your unit? Feel free to send me more questions if you need further help as I'm an power plant engineer by trade.
1379505
Yes as the large heating wire was broken we it arrived, as I emailed about and got no reply, by the the time I let Amazon know there was a problem that I was getting no answer to, they told me it was to late to do anything about it, at least they replied I suppose, fat lot of good it did though.Regards Craig
560290
My heater never lasted through one winter season, we actually bought it in april, used it a few times. it quit working, makes a rattling noise and does not blow any heat. tried to email the company several times, but they never responded. I also called a few times but didn't get through
704226
I still have it so can measure it, but the heating element already blew out less than two months after purchase so if I were you, I'd look at another model.
559411
I think Greg's answer is spot on but, and this is just a thought - is it possible you placed it close to the heating element when you took it off and didn't realize? I would contact the maker, maybe you got a clunker top.
380661
Call customer support, the same thing happened to me and my box was fried I had to get a new one they replace it for free and it's shipping. They have a lifetime warranty on them. Take about an hour to get a hold of them but it is worth it their base in Illinois and are very helpful.
433305
Hi - Like you, I really like this unit. My I suggest contacting the mfg. If anyone can help it should be them. Best of luck!
1069765
I would contact Heidi, the owner, about that. It does not sound like it is functioning properly. Is it fully heated up before you use it?
1286068
I would not by the heater at all! I did and the customer service stinks and, shall I say, non-existent. I purchased another heater from Mr. Heater, it is only a few months old, so I am reserving any comments for now.
1330466
Yea happened to me too. I emailed them and they sent me a replacement part. I was told not to max out the heat temp. So I kept it less then a 100 deg. C from the max temp after I replaced the thermol . They did not charge me for the part either. So basically if I were you and if you have time to return it for a full refund and buy another one and keep it 100 c under the max temp you should be fine. You could email them and see if they will give you the replacement part but it was a little hard changing the part. But it can be done. It's been working fine ever since.
1796593
I'm not sure I have 2 of these heater, the first one caught on fire, they told me it had something to do with the wires going to the thermostat. They sent me another one, got it out of the box would not light. That told me it was my regurlator, so I go and buy another one, and it still don't work. So if you find somewhere to get parts let me know so maybe I can find out what's wrong with mine.
1371906
Hi Victor, were you able to get the Heat problem with your pioneer fixed? My heat pump does not work either and i wanted to see whether you were able to solve the problem. Thanks in anticipation of your response