I opened the set that i bought from you all,and one of the lights are busted inside the tube...Can you help me?
1091675
Oh great. I bought mine a year ago but never opened it. I hope my bulbs are ok.
2267537
buy a new unit. for the price of these new if you have a few of the LEDS go out you should just buy a new unit. they are not worth messing with. I have 3 lamps go out on mine after a few hours. they sent me a new one.
2033527
Hi Sharon, I wish I could help but mine just sit at the bottom. I think the motor on mine isn't strong enough. I sent an email to the company but received no response. Maybe the motors are defected. Who knows lol my son likes the lights. I spent a lot of money just for lights lol
2177319
Its probably broken. They are cheaply made. Mine came with one strand already dead. Then all the rest faded to barely dim. I returned mine. Id recommend you do the same.
493908
Sorry. I did not have that issue as everything worked fine. But you should be able to replace the bulb.
1599979
Sorry. We do not have this problem. Maybe you teceived defective set & need replacement?
630765
The light I bought went out after about 10 minutes of use, and it hasnt worked since. The halogen bulbs seem to be very fragile, and I am currently seeking other lighting technology that will be more reliable. Sorry - I dont know whether the bulbs can be replaced or not. I am not going to bother trying.
352350
COntact the store you purchased the bulbs through. THey should be able to replace them. If that doesn't work, contact Amazon to see what they recommend.
1708933
Mine didn't light up for a bit- until I accidentally clunked someone with it. Oops- looks like your is defective.
1257469
Looks like you got your information below. For us, the product arrived with the light broken due to bad packaging. We returned the entire item and received our replacement. New bulb not needed as of yet.
1397477
My advice would be to contact the seller or the direct manufacturer. They may be able to replace the damaged bulb free of charge or at least inform you of the proper bulb to purchase and replace yourself. Most companies will provide missing instructions/manuals if you call and request them or find them online
2143607
Sorry I can't help you. My light is still in the box. I just opened it to make sure it wasn't damaged. It was purchased for a remodeling job and hasn't been installed yet. Hope someone else can help you with an answer.
306709
You have to contact the company, send them pictures of the damage or issue. They will make a decision and unfortunately will only give you 1/2 the credit towards anything on their web-site with the exception of newly released items. It's not much of a warranty, but in my case I broke the plug off is yours is a manufacturer issue they may give you a complete refund or new set. All you can do is contact them and see what they say. Be nice and maybe you will find favor with them. :0-{) Peace The Ronman
501793
It sounds like someone trying to plug it in didn't have the prongs aligned and just pushed too hard breaking something inside. To repair it will require opening the case and seeing what's broken, likely needing some super glue. Sorry, but since I don't have this I can't see what's inside or broken to say more.
1577342
Try replacing just the first light bulb that's out at the point at which the rest of the string doesn't work. It might be blown and not able let the current flow to the rest of the bulbs.
337643
Use lithium. I used alkaline and they leaked and consequently got jammed inside by the alkaline salts, ruining the light. I checked online, and this does not appear to be an uncommon occurrence.
1605369
Can y'all send me a new one i will pay just gave me a discount i will send the non workin light back to sow is true the light is no longer working: (