I got my safe today and the description says the sides are "unpriable" yet the areas around the opening, except right in the middle where the lock is, are loose almost like its not shut all the way. To unlock I need to press down and turn key. Is this right? or is mine defective? I got my safe today and the description says the sides are "unpriable" yet the areas around the opening, except right in the middle where the lock is, are loose almost like its not shut... » Read More I got my safe today and the description says the sides are "unpriable" yet the areas around the opening, except right in the middle where the lock is, are loose almost like its not shut all the way. To unlock I need to press down and turn key. Is this right? or is mine defective? « Show Less
1106573
Mine has a little play in the latching. You should be able to just insert the key and turn but may need to press down slightly to release. I have had some trouble with my combination #s to unlock though. I use a combination of 2 or 3 #s pushed at the same time for one of my combinations. This sometimes does not work if I push the sequence too quickly. I do like being able to use more than one finger stroke to equal one entry. I.E. #1 and #2 pushed simutaniously to equal one #.Unless there is quite a bit of gap it sounds like about the same as mine. I have two and the second one does have more gap than the last one I purchased. Mine has a little play in the latching. You should be able to just insert the key and turn but may need to press down slightly to release. I have had some trouble with my combination #s to unlock though. I use a combination of 2 or 3 #s pushed at the same time for one of my combinations. This sometimes does not work if I push the sequence too quickly. I do like being able to use more than one finger stroke to equal one entry. I.E. #1 and #2 pushed simutaniously to equal one #.Unless there is quite a bit of gap it sounds like about the same as mine. I have two and the second one does have... » Read More Mine has a little play in the latching. You should be able to just insert the key and turn but may need to press down slightly to release. I have had some trouble with my combination #s to unlock though. I use a combination of 2 or 3 #s pushed at the same time for one of my combinations. This sometimes does not work if I push the sequence too quickly. I do like being able to use more than one finger stroke to equal one entry. I.E. #1 and #2 pushed simutaniously to equal one #.Unless there is quite a bit of gap it sounds like about the same as mine. I have two and the second one does have more gap than the last one I purchased. « Show Less
229777
Hi. Mine opened with no issues. I don't recall if the bottom drawer has a lock. I don't physically have the item at this time, but if it indeed has a lock, I believe the key was on one of the watch slots. I really think however that the drawer doesn't lock, and you just pull it out. I didn't have problems with mine; you may want to contact the seller and let them know you received a defective item. If it was ordered through Amazon Prime, the exchange process is pretty seamless and returns are free. I'm still very satisfied with mine (had it for a few months now), have had no problems so far, and it accommodates even the big "boyfriend" watches. Hi. Mine opened with no issues. I don't recall if the bottom drawer has a lock. I don't physically have the item at this time, but if it indeed has a lock, I believe the key was on one of the watch slots. I really think however that the drawer doesn't lock, and you just pull it out. I didn't have problems with mine; you may want to contact the seller and let them know you received a defective item. If it was ordered through Amazon Prime, the exchange process is pretty seamless and returns are free. I'm still very satisfied with mine (had it for a few months now), have had no problems so... » Read More Hi. Mine opened with no issues. I don't recall if the bottom drawer has a lock. I don't physically have the item at this time, but if it indeed has a lock, I believe the key was on one of the watch slots. I really think however that the drawer doesn't lock, and you just pull it out. I didn't have problems with mine; you may want to contact the seller and let them know you received a defective item. If it was ordered through Amazon Prime, the exchange process is pretty seamless and returns are free. I'm still very satisfied with mine (had it for a few months now), have had no problems so far, and it accommodates even the big "boyfriend" watches. « Show Less
1380395
I had that happen once, I had gotten some dirt in the lock. I got it out sprayed some WD40 in there and it was good.Another time I just had the key turned the wrong way (locked not unlocked) it has to be all the way open to come outHope that helps, have a good Xmas!!
274735
Like one of the others said, if the dial is left in the right position, you can just use the key. It kind of defeats the purpose of a safe, though.
2139279
I did not have this problem. It sounds to me that one of these things is likely:1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect.Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
1456167
Yikes. You may be up that infamous, stinky creek. One choice is crow-barring it open, which will ruin the safe and maybe damage your 2X4 studs and dry wall. One hope is that you can find the serial number (not the model number). Most companies can replace a key if they know that number. You would also have to convince them you are the owner of the safe... and not a thief that stole a safe! Hope it works out for you... Hey also... maybe a good lock and key company could pick the lock for you??? It might cost you $50 or so.
236746
push the sharp end in the slot. then push the sharp end down to the other side and move it up and away from the slot. there is a small bar under there that keeps it locked [look in the open end and you'll see the little bar].........it's kinda hard to explain. it'd be easier to "show and tell"!
984531
I don't think any box like this is really secure. Either you could pick the lock with a paperclip or a screwdriver would force most open. Mostly, the fit and finish was poor and eventually the locking tab broke off. Not much good after that. Also, the handle didn't was to stay on. The "rings" that went from the handle through holes in the lid were sized poorly enough that after some movement one side or the other of the handle kept coming off. Eventually, I just locked it and carried it underneath. Not fun when I am carrying everything else in and out of my store. I replaced it with a SentrySafe model that's similar and am much happier with that one. I don't think any box like this is really secure. Either you could pick the lock with a paperclip or a screwdriver would force most open. Mostly, the fit and finish was poor and eventually the locking tab broke off. Not much good after that. Also, the handle didn't was to stay on. The "rings" that went from the handle through holes in the lid were sized poorly enough that after some movement one side or the other of the handle kept coming off. Eventually, I just locked it and carried it underneath. Not fun when I am carrying everything else in and out of my store. I replaced it... » Read More I don't think any box like this is really secure. Either you could pick the lock with a paperclip or a screwdriver would force most open. Mostly, the fit and finish was poor and eventually the locking tab broke off. Not much good after that. Also, the handle didn't was to stay on. The "rings" that went from the handle through holes in the lid were sized poorly enough that after some movement one side or the other of the handle kept coming off. Eventually, I just locked it and carried it underneath. Not fun when I am carrying everything else in and out of my store. I replaced it with a SentrySafe model that's similar and am much happier with that one. « Show Less
766262
Amazon asked me to try and answer your question since I bought one and am very satisfied. You may be trying to enter a different code than you originally programmed. Use you key to open the safe and follow the directions you received with the safe to re-program. Hope this helps.
1374514
I am very sorry that you are having this problem as well. After unsuccessfully trying to apply pressure and wiggle the key, I gave up and resorted to brute force. Since I had to break the lock, at this point the "safe" is just a bulky and heavy drawer.
909434
I already had my keys labeled from the previous key safe so I just transfered them. The safe I had you could grab the top left and bottom right corners and press hard and it would pop open, it was more like a key semi-safe. Love this one .
158763
It is a little tricky but mine opens and closes. After inspecting it I see that as you may suspect, turning the handle right tightens it and left loosens it. Yours must be initially stuck. I bet if you can get it to open once you won't have any trouble the next time. ;)
1356550
I bought some of these same locks. The side of the lock that says 'Materlock' is the side where you need to align the numbers. The number in the 'center' of each dial is the number that matters when trying to open the lock. That's easy enough to do. Then, getting the actual clasp to open involves sort of moving the inserted end down and toward the center ... then it'll come free and be open. When re-inserting the clasp you have to do that in reverse. The clasp does not automatically click open or come out of the groove just because you have the numbers on the dials set to the right place. I bought some of these same locks. The side of the lock that says 'Materlock' is the side where you need to align the numbers. The number in the 'center' of each dial is the number that matters when trying to open the lock. That's easy enough to do. Then, getting the actual clasp to open involves sort of moving the inserted end down and toward the center ... then it'll come free and be open. When re-inserting the clasp you have to do that in reverse. The clasp does not automatically click open or come out of the groove just because you have the numbers on the dials set to the right place.
932617
Hey John,I'm actually going to get this exact question answered tomorrow by my local music/guitar store. The case closes all the way except for about the last inch or two. To get it to lock I have to press down firmly on the top the case and hold it until I latch the cover. I am seeing imprints from the bridge and the knobs on the inside felt, which I believe I shouldn't be seeing. This is my first hard cover case, so I wasn't totally sure what to expect. I can let you know what I find out tomorrow.Brian
269326
There should have been a big zip lock plastic bag attached to your handle with your paperwork and 2 keys in it. I can't find my paper work at the moment. Try pressing 159# or 123#. If one of those sets of numbers is right, there should be a series of beeps then a green light will come on. then just turn your handle and open it. If you get it open and the keys are not there I would return the safe.
938063
It's a little tricky, if you twist the top one way it locks. And if you push it down when in the lock position it can get stuck. So keep wiggling it, till it goes down easily, just may take a little getting used it.
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....