The tray is on and I cannot for the life of me get it off. I squeeze the two plastic parts and it doesn't move. Any tips?
1104672
If it wasn't put on completely straight, it can be super hard to get off. If you can look underneath and watch how the mechanism works, you may be able to apply pressure one way or another to get it to slide out. I recommend practicing putting it on and off quite a bit without a baby in it until you can consistently do it quickly. You don't want to get flustered with a fussing baby and then not be able to get the tray off! Once I got used to the motion, I never had a problem with it again. Still using it at 18 months.
1104673
Squeeze and pull down on the tray it was a little hard to get the hang of it my 11 yrd never seems to have any trouble like I did.
1597957
I use a small pipe clamp under the tray to hold it in place. You could do the same with the tray inverted, although I would suggest something wider as this is not very large.
1635717
You really just have to pull them all the way out, they will then stay there and you can use your keyboard/mouse with no problems. Conversely, push the tray in and they'll lock in that position as well. They should be fairly tough to push in and out, so they'll stay in their corresponding position. I hope that helps and makes sense...
173732
I have had my tray to stick on occasion. I just hold the top edge and pull the tray. It always comes out. If you pull it out all the way, you have to release the stops on both sides to push the tray back in. Once you get the tray out, rub a candle on the metal edge to wax the sides. It will slide easier.
2272916
Ah... :)You take a screwdriver that fits the screw and unscrew it as you would usually do (anti-clockwise).After a couple of turns it seems like the screw no longer holds the cover (the lid got a bit separated from the body), but it still won't come off, does it? :)Well, at this point you need to insert something thin (your fingernail?) in the crack between the cover and the body and just pull.Try pulling not from the center, but a bit closer to one of the edges - the cover latches to the body near the edges...
557661
On the back there should be plastic pieces that clip together. Hold each side and slide them towards each other they should come off.
1626096
I was unable to get just the tray replaced when mine came the same way. Go to the site where it was purchased (mine was Amazon), tell them your problem. They will email you a paid return sticker. Put it on your box and return the entire unit. You should receive your replacement soon.
1742272
U can rinse the bottom of the tray w tape water by several seconds n then you can try to push the cube on one side again n u will find it is every easy to push the cube out. Hope it can help :)
896083
If you grab the cone shaped canister and turn it counter clockwise it should come loose. You might try using a rubber glove or a damp dish rag or washcloth to get a better grip.
1742271
You might want to try running the back of the tray under warm water to loosen the contents a bit. Just make sure the lid is on securely.
1283086
Squeeze the little tab on the left side of the release button and the tray will come out. Take your fingernail and push the tab to your right.
1521874
Take off the silicone covering. There is a square tab on each side & the top. Those click open (from bottom side I think) and this allows the shell to come apart.
382887
Better use a mitt, the tray does not slide out automatically. My old one did that, but unfortunately, it bit the dust.
1865762
hmmm... unscrew in a counter-clockwise direction. It does get a bit sticky if it has been the 'bottom' on rotation. BTW I'm certain you slid the unlock off that is located on the lid area... Mike
605530
This happened to me. Its stuck to the part it needs to unscrew from. I tightened it down first then it unscrewed.
560428
It can be tricky until you get the hang of it. For me, the easiest way is to hold the tray upside down and push with my thumbs on the center of the cube well. Usually, the cube comes right out.
1885450
Give it just a minute or two (not too long or they will defrost obviously) and then I just hold a hand on each side and try to twist the trays a little. I know it feels like there is no give but they will pop out. I've also run the back under warm water just for a second and then flipped it onto the lid and they slide right out! Good luck!