My Rachel Ray "Orange" pots are chipping.... how can I get them replaced? They are only a year and half old.
1088207
Contact Rachel Ray. I sent back two of mine & they replaced them with no problem but of course they were less than a year old. This could be considered a defect in which they would replace them.
1088208
Well, I'm super careful about 1) metal utensils 2) using medium instead of high heat and 3) no dishwasher. The hardest thing for me to get used to was the heat. I've always been used to using pretty high heat for some things. So far, one of the neatest things about this cookware is that it heats so fast and so evenly that high heat just isn't required. Hope that helps.
1088209
Did you use metal utensils ? Or put them in the dishwasher ? If you saved your paperwork, you can ask for a new set from Rachel Ray, maybe you'll get lucky. I've had my set for a while, no problems yet. I'll cross my fingers. Hope you can get this fixed soon, good luck.
612532
our pot, which is used in an office setting is already in need of replacement.The black liner is chipping off.
612530
our pot, which is used in an office setting is already in need of replacement. The black liner is chipping off.
1629952
I don't believe they can be repaired by the user. They are made in China. I have several vintage pots made in the USA and they are very easily repaired while you can still get parts. You can find these vintage pots on Ebay or at flea markets and church sales. All three sizes take the same parts except for stems and baskets. Its a wonder of frugal design that Farberware once had.
1274651
I would guess it is an electronic problem. I would ask for a new one if relatively new, or it could be just a buildup of particles from cooking, etc.. Contact Kidde.
343966
The best place to order a replacement is www.sausagemaker.com, Toll Free: 1-888-490-8525. Order their catalogue and see what you would like. Another thing you may want to do, is go to a local ceramic place that throws pots and has stoneware clay. They could "build" another one for you that fits, fire it, and it would work fine. Some colleges have Ceramics in their Art Department. This could be another way. Or you could advertise in a local paper for a ceramist and see if he or she would be willing to make you a new lid. It shouldn't cost an arm and a leg. Good luck. Just don't give up. The best place to order a replacement is www.sausagemaker.com, Toll Free: 1-888-490-8525. Order their catalogue and see what you would like. Another thing you may want to do, is go to a local ceramic place that throws pots and has stoneware clay. They could "build" another one for you that fits, fire it, and it would work fine. Some colleges have Ceramics in their Art Department. This could be another way. Or you could advertise in a local paper for a ceramist and see if he or she would be willing to make you a new lid. It shouldn't cost an arm and a leg. Good luck. Just don't... » Read More The best place to order a replacement is www.sausagemaker.com, Toll Free: 1-888-490-8525. Order their catalogue and see what you would like. Another thing you may want to do, is go to a local ceramic place that throws pots and has stoneware clay. They could "build" another one for you that fits, fire it, and it would work fine. Some colleges have Ceramics in their Art Department. This could be another way. Or you could advertise in a local paper for a ceramist and see if he or she would be willing to make you a new lid. It shouldn't cost an arm and a leg. Good luck. Just don't give up. « Show Less
1099249
I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they promptly call me and I have resolved every one of the few problems I have had. I hope I was helpful. I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they... » Read More I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they promptly call me and I have resolved every one of the few problems I have had. I hope I was helpful. « Show Less
1099252
I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they promptly call me and I have resolved every one of the few problems I have had. I hope I was helpful.
1449075
We had the same problem with ours. I don't think we want to invest in a new bowl because it will just crack again. We are going to try a sealant to get us through until we can purchase one that can hold up during the winter months.
1206295
E-mail Daisy and they will send you one or replace yours depending on the circumstances. Good luck!
445384
I just heard back from the store - they told me (in an email) that the manufacturer was closed for the chinese new year! that is why we hadnt heard back from them (the store) since they hadnt heard back from the manufacturer. The manufacturer is shipping a new stockpot out. They told me to hang on to the original until the new one arrives. Who knows how long that will be....I emailed back and asked if it was ok to use the other items...still awaiting a reply to that.
980172
They do cook very well, while they last. Yes you can deglase them and they are extremely easy to clean up .... Again ... while the they last!BUT! Buyer beware. These are NOT the same cookware made years ago. "Lifetime Guarantee"? Forget it. Go their web site and call that "877" number to get a replacement for your defective product, then try to speak with some one who can speak English fluently! It won't happen ... been there done that!
535427
You can try to contact the manufacturer. I bought another one (instead of buying the inner pot). I use the "scratched up" inner pot for foods that I know will not stick. Try this link. http://www.maxi-matic.com/product.php?productid=206&cat=80&page=1
1361139
I've had them for a while. Keep them in a dark cool place and when they turn orange they are not good anymore. At least that's what I hear. You will get a good couple of months out of it.
1515083
I washed one of mine and it discolored the outside of the pot so I no longer put them in the dishwasher, not to say it isn't my dishwasher.
301555
Romertopf Clay Baker Pots are not going to be manufactured anymore. You will have to look for another brand or have someone make one for you. Then you can have any design you want on it.
236896
I would not purchase these pots, they are not as good as my 30 year old Farberware pota. The surface is rough and hard to clean and the handles get hot!