Has anyone had the insert crack after a few uses even after following directions?
1086563
Hi. No, my insert has not cracked or malfunctioned at all. I suppose it is possible that the crockery had a fault in it (like an air bubble or something prior to the firing of the crock). That might cause it to crack, but aside from dropping it or something, I can't imagine why it might crack. I would contact Crock-Pot to explain the issue and to request a replacement insert.
1086564
NEVER!!! I have purchased 3. One for myself and 2 as gifts and not one of them has had that problem after many many uses.
1086565
Yes, however I have had mine for at least 6 years. In addition I use it heavily. I did find a replacement stoneware on the crock pot website for only 12.00 and plan to order it rather than buying a whole new unit.
1767019
Try to loosen the screws a little if you recently tightened them. I use mine everyday multiple times a day for work opening boxes and cutting rope and other things mine works perfect but had a lot of wear on the finish.
1188839
found two of those cracks and Amazon gave fabulous customer service and has sent me a new one immediately. Think its a design flaw personally as holding it puts pressure on the frame.
732947
I have not had a cracking issue but can see how it could easily crack. Seems like a question for the manufacturer . Brian
143064
Christopher,I hade the same problem until, I cleaned the oil of the insert and tapped it in using a block of wood and hammer and it stayed. I have been using it ever since with no problem. I hope this helps.Khalid
2223074
Mine cracked after about 6 uses. I returned it to nuk for vouchers. Bought myself a 30$ food processor:)
1838093
I've not seen any cracks. It might splinter if you wash it and wipe often. You should be flourinv it and dusting instead, keeping it dry.
1257672
I ordered one online, when I received it I noticed the thin cracks on both side under the express keys. I then returned it and re-order the second one, just received it today and this too have the same cracks!. I think I will return it again. I contacted Wacom and awaiting for their answer. For the price that we pay this product should be flawless!
1619957
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap... » Read More I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. « Show Less
567858
I have noticed that over a short time they start to crack, then again I am 240lbs. Over all I have been pleased with it, I use it in the shower so it gets used a couple times a day.
1511937
I found the same crack in my kindle. Called customer service and they are sending me a new kindle as a replacement. Great customer service.
1114396
Well mine is pretty new, so I do not have this problem yet, but I did read about that in some of the reviews. I put mine in the case after each use so it does not get banged up. Hope this helps.
23426
If you fee around the front panel on the bottom; there is an indentation. Just push from the bottom and pull slowly but firmly. You will hear some cracking that's nonormal do not be alarmed. Be careful and mindful of the front panel connectionns; and enjoy the experience. Best of luck to you &#128516;
1784899
I haven't had an issue with the ones I've ordered but it does look like there are some with cracked bases out there. If the base is cracked you can always send it back and get a new one.
1897609
I used the old plastic insert and unscrewed the new one. if plastic insert gets broken then more likely the hole is smaller than what it should. light hammering should be sufficient to insert it.
1359575
I had a similar question, and called the company number on the insert. They were helpful.
1737558
I didn't have a problem after the first 2 eggs. I made sure it was centered on the top and help it securely and pulled the srping loaded handle up and let it loose. It cracked the shell perfectly. The crack was aperfect line around the shell.