We are having problems with the sliding doors not staying on the tracks and getting stuck. Any suggestions or tricks with installation?
1095016
One door goes on the inner track the other on the outer track, install the top first and the bottom second
1095017
I did not have that problem with mine. It sounds like the upper and lower tracks that the doors slide in are not parallel. If you've assembled it correctly then your only recourse may be return it for a non-defective unit.
1371432
I never had any problem with the door falling off, check to make sure it is connected to the box correctly, if not request another one. Hopes this helps..
110928
The new "enhanced performance" engines which go faster and climb hills better do indeed have trouble going over those tracks that have the switch that makes typical Trackmaster engines stay in place while still "running." We have multiple new engines and most of the time they either get totally stuck on that track or they at least hesitate before finally powering over it. It's not a big deal if you're not bothered by having to give it a tiny nudge when it gets stuck. My sons actually enjoy setting up a track with that piece in it and several new engines running on it because it's like a relay race ... James gets stuck, then Henry sends him on his way by banging into him from behind. Then, Henry is stuck and Gordon smashes him free. Then Gordon is set free by Edward, etc.
351925
Make sure that all of the brushes between the wheels of the tender are making solid contact with the track. If any of them have an uneven contact surface, you can remove them with small pliers, then lightly file down the surface so it's flat again, and reinsert it into place. Then make sure the track is clean. If you're absolutely sure there are no apparent connection problems, then I would proceed with consulting a hobby shop or someone who is good with electronics, as Juan suggests. Unfortunately, New Bright has abandoned this product and its owners, so we're entirely on our own.
1225000
It might happen if the doors are not installed properly. Simply adjust the hinges should solve the problem.
496501
It's likely that Your upper track is not level to the bottom track. I would re-hang the upper track leaving enough room so that there's a bit of play - you have to be careful though - if it's too spread it'll bind as well.
1138981
My husband battled with it. 1 of the dressers is great, we are still have problems with 2 drawers on one of the dressers. I think there is something wrong with the tracks.
1542423
Thank you. Finally an interesting question! Of course setting the front tube over the front doors won't be a problem.To set the rear one........first do the sliding door windows open at all? Some do.Even swinging out at the rear will do. If yours do then your done but you will not be able touse the rear doors while installed.So let's say the windows aren't an option. You will need to barely open the door just enoughSo you can slip the strap through to the rear side of where the track attaches to the door so that you will then be able to close the door without it catching on the strap.You will not be able to open the doors this way either...doing so may damage the strap.I'd rather see you use a traditional roof top rack. Thank you. Finally an interesting question! Of course setting the front tube over the front doors won't be a problem.To set the rear one........first do the sliding door windows open at all? Some do.Even swinging out at the rear will do. If yours do then your done but you will not be able touse the rear doors while installed.So let's say the windows aren't an option. You will need to barely open the door just enoughSo you can slip the strap through to the rear side of where the track attaches to the door so that you will then be able to close the... » Read More Thank you. Finally an interesting question! Of course setting the front tube over the front doors won't be a problem.To set the rear one........first do the sliding door windows open at all? Some do.Even swinging out at the rear will do. If yours do then your done but you will not be able touse the rear doors while installed.So let's say the windows aren't an option. You will need to barely open the door just enoughSo you can slip the strap through to the rear side of where the track attaches to the door so that you will then be able to close the door without it catching on the strap.You will not be able to open the doors this way either...doing so may damage the strap.I'd rather see you use a traditional roof top rack. « Show Less
1253105
Make sure you have the disk/flange underneath the base seated correctly. Once it is seated you should be able to tighten it up and it won't move any more. From time to time we have to tighten ours up after a month or two of play. Hope this helps.
889735
I think ours is a bit shorter as well - it is not possible to make the track layout as shown in the picture. However, we can make other layouts, so I haven't expended the energy to try to get Amazon to fix it...
1019335
yes, it sounds like a defective unit, it shouldn't slide as you've described it. good luck.
382307
Just keep it plugged in. Make extra sure that all the track pieces are put together correctly and are tight, and that the plugs that are plugged into the track pieces are in the right place where the controllers pug into as well. haven't had any issues with ours.
478557
Yes, the base slides along plastic tracks, if it is installed properly, i.e., screwed down with the provided hardware. I didn't bother--it is workable even if the base isn't screwed down.
1792645
The controllers are cheaply made. I had the same problem. Try pushing the accelerator side to side whil pulling back
956769
There's a switch on the blue box where you connect the tracks . Make sure the batteries are in the right way . Also do not use it on carpet . Doesn't catch and the track won't swivel because the base slides
2233092
If you lock / tighten the mechanism at two levels as seen on these walking sticks, it should prevent it from sliding it.If keeps happening inspite of locking /screwing ,then the locking mechanism is broken. This happened to the Nordic track ski/walking poles I purchased 5 years ago.good luck
1399150
Make sure you have it on the track correctly. If that doesn't do it I wish I could help you....mine actually stopped working all together and could not be returned. Haven't replaced it yet....not sure I'm going to either.