Does anyone have the instruction manual? It was purchased and put together but not installed. Now the manual and screws are missing. Screw size?
1113061
The Customer Service Number is 1-877-561-5642. Hours are Mon-Fri 7:30 a.m. - 4:30 p.m. CST. The email address is: innovalighting@FXlighting.com. Hope this helps. The screws you reference I believe are called Flange Bolts but no size was given in the booklet. I assume the Customer Service people should be able to assist.
1819867
It wasn't too difficult but there were a couple of screws missing. You need the proper tools and it took some time. My husband just said "it's not for amateurs...it was tricky". He is very handy and found it tricky. I hope this helps you decide!
2168574
I would contact either the manufacturer or the vendor. Usually they offer replacement kits for screws and other small parts. No experience with this particular item.
470980
I just held them in place and screwed the screws on top with my hand. I'm sorry for being so inarticulate. I hope you figured it out. I'm a bit disappointed by the product.
2195790
The assembly that I got has two halves snapping one over another, i.e. no screw at all. Needed one with the screw as well and was disappointed. Contacted vendor and was told that this is the only version they have. Hope it helps.
1733245
I would imagine you UNdo the screws you tightened when assembling. If you lost the little Allen wrench you can get another at the hardware. I'd keep them sorted by size. Hopefully you kept the instructions...i remember one part was tricky. The company would send new instructions I'm sure. Good luck.
1084917
not sure what your question is don, but I have the owners manual installation is fairly simple. you can send me your # and ill contact you and maybe walk you through the installation. the main thing is that it be put in facing the right direction
1267904
same prob - no screws included. otherwise, this is a great fan.Edit: i called customer service, and they were very pleasant and sent out the screws. So it is a bit of a hassle, but at least it can be resolved.Anyone know what the 2 screws are for? the set of 4 clearly go up through the bottom of the base and connect to the unit, but i don't see where the other pair goes.
1055512
bring it to only hardware store, if you have the screws you can match the proper ones, if you don't just see which ones screw into the threaded holes. anyone at any hardware store had been more than helpful to help me find what I'm looking for. so don't be afraid to ask for some help. Daniel Daire-Smith
104271
actually, I did not install it myself. a friend did. it came with an instruction print out.i would ask the
1823674
there should be a paper that lists all the screws and there should be a phone number also where you could possibly order extra screws either that or take your chance and go to a hardware store and have them try and match the screws are missing.
325609
I did not have that problem...However I suggest you take the screws and the top section of the base to a local hardware store such as "Coast to Coast" or "Ace Truvalue" and show them the problem. These folks will try several screws until they find the correct fit. This is your least expensive option!
2061111
it did come with instructions, ask for them from the company u bought it from. I was missing a lot of screws, and other things to hold it together.
74763
We ended up having to pay a handyman to put this together, even with the instructions! I have the instruction files they sent me but I don't seem to be able to attach them here &#128563;
461784
This happened to us. A friend gave us everything but the screws. I paid the manufacturer $25 for a new bag of screws. You need to give them the manufacturing date though, which is on the frame somewhere.
82693
I received instructions when I received my package. It also came with the needed materials to put it together. If you didn't receive it I would call the manufacturer and see if they will send you the instructions.
2246491
Do you have any of the same size screws that are missing? If so, I would take one and pick up the replacements at Home Depot or Lowe's. If not, then I would tape measure the hole, or better yet take a piece of paper and trace over the whole so that you get the width you need..then head on down to your local hardware store, where you should be able to get the replacement screws you need. Hope that helps!