Has anyone had problems with the remote? I've changed the battery and replaced the remote and it still doesn't work.
1085123
I haven't had such a problem, but I have experienced sluggish or incorrect response to the button control which was solved with the remote use. If your buttons work & you have after purchase warrantee, I would suggest using the warrantee to repair. If buttons work but not the remote then question the remote performance. Sorry I'm not more help. I have, however, purchased 4 units for myself and others and had issues twice that had to be resolved thru warantee use. Good Luck!
1085124
No, our remote still works, however, we do not use it much. If you are still under warranty I would suggest getting it replaced/repaired under warranty. If you bought it with a Visa you might have been given an extended warranty that Visa will cover.
1085125
I haven't had problems with the remote but I don't use it very often either..
713498
I have not had this problem with mine, but did find that the remote doesn't always boot the unit. It has come on fine after pushing the top button on the back - or - simply by unplugging and plugging back in. Sorry I could not be of more help.
531237
I use the battery in a "Monster TV remote control. A back panel comes off the remote an the battery is exposed.Good luck. My remote is not working, but I think the problem is something beside the battery.Dick Ernest
902069
I am having the same problem. The remote died about two weeks after we set the system up. I thought I was incompetent with the learning mode because I could not get it to work. I guess we are lucky that the buttons work.
2090762
If you already tried new batteries , then I would contact the company and send the remote back for a new one. You shouldn't have to do anything with the remote to get it to work properly. Did it work before?
849859
I had trouble with the batteries. If you leave them in either the transmitter or the remote they will die. I would make sure all the batteries are good.
1203656
I just bought the same thing and am having the same problem. The only way I can get control (and only briefly) is to unplug the transformer and plug it back in. I even changed the battery in the remote.
435268
Same problem here. Remote worked great for about a year and a half, now a bunch of my buttons don't work - or when they do they repeat. I finally had to throw it away and am now researching for a replacement.
1738083
If you are using the batteries that came with the remote, yes, you do need to change the batteries. The same happened to me.
1632296
Mine had issues until I put fresh batteries in it. They weren't old, and I didn't think they needed changed but it worked. If that doesn't work, try the reset button.
1944853
If it is used it is probably defective. Check that the batteries are good and inserted in the remote properly. Sometimes new batteries are bad, especially the ones that come with a unit. Some of these units are new but several years old.
727750
Replacement the battery in remote. If that does not work contact viper or a service center.
774740
Hi, you may have downloaded the incorrect remote, I had the same issue until I downloaded the correct remote. It took a litter guess work.Joe.
742058
My remote worked fine... I had an issue with the base connecting to my phone until it just would do anything anymore.
1610641
sounds like you have had some bad luck. I've had mine for 3 yrs, have moved twice during that time and have never had any issues with the remote or the tv for that matter. Sorry. :-(
32884
My remote control stop working, I changed the battery but fail. HK support page don't offers replacements. I will appreciate any help??
17490
The light itself has a switch and must be turned on for the remote to operate. First turn the light on with the button on the light then try the remote. If the light still doesn't work then it may be the battery in the remote needs replacing. Felix Vermette