we pulled on one too far I guess and it made a noise, now one side doesn't retract, has the string loose, how to fix this???
1109282
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1012824
I had to take mine apart to fix this problem once. Just be sure to have 2 sets of hands. The tension could make parts come loose. Very easy to reassemble.
2134708
Sue, I think you have the beginning stage of the same problem I had. The reason the pulley contacts the side cover is the insert I mentioned is unscrewing itself which makes the rotor shaft longer hence the rubbing you see. Remove both side covers and see if you can tighten the pulley, the pulley side obviously uses a socket or wrench and the opposite side takes an allen hex wrench. Tighten it as tight as you can then check the rotor for side play, there shouldn't be any. The belt should not come off if the pulleys are aligned even if the tensioner doesn't work, the belt would just slip. Hope this may help some. Sue, I think you have the beginning stage of the same problem I had. The reason the pulley contacts the side cover is the insert I mentioned is unscrewing itself which makes the rotor shaft longer hence the rubbing you see. Remove both side covers and see if you can tighten the pulley, the pulley side obviously uses a socket or wrench and the opposite side takes an allen hex wrench. Tighten it as tight as you can then check the rotor for side play, there shouldn't be any. The belt should not come off if the pulleys are aligned even if the tensioner doesn't work, the belt would just slip.... » Read More Sue, I think you have the beginning stage of the same problem I had. The reason the pulley contacts the side cover is the insert I mentioned is unscrewing itself which makes the rotor shaft longer hence the rubbing you see. Remove both side covers and see if you can tighten the pulley, the pulley side obviously uses a socket or wrench and the opposite side takes an allen hex wrench. Tighten it as tight as you can then check the rotor for side play, there shouldn't be any. The belt should not come off if the pulleys are aligned even if the tensioner doesn't work, the belt would just slip. Hope this may help some. « Show Less
624257
You could try holding the other side down with you finger(the side with out the screw indent) while you screw it in with your other hand. Other than that you might have busted the screw
226720
I had the same problem initially but found it was just tangled. Once untangled it was fine.
1077649
No. Notify the company & they will send you one that has been loosened. They have to know that this is a serious problem, not a one-off.
395001
same thing happened to me super glue the piece back in along with the cable it will never come out again . make sure its in straight . mine works fine now !
116654
Mine works fine, never had either of them fall out. Maybe you can get a replacement or refund..........hopefully.
120307
Sounds like it slipped off track...Try and crank I all the up/down, until the tension comes back....??
313148
I put the male side of the cord though one of the holes that has the second small hole on each side and kind of "clipped" it there. If it wouldn't stay then I would hold that end of the cord there and just start winding it around. Hope that helps.
413490
sorry, i can't help. i can not detach mine either, but i only use the one that came on it and i'm satisfied. there were some comments from some buyers last year that they said they came out too easy. so maybe they tightened them up. i was afraid i might break it if i pulled it down too hard...
882098
Fortunately I have not had this problem. I have restrung the smaller unit. I suggest you take a heavy duty wire, like electrical ones you use wiring your house. Run it through the unit as a leader and pull the string through. Don't know if this will work but it is what I did before. Good luck. Frank
91215
They have a video showing how to do it here: http://www.locklaces.com/blog/learning-center/how-to-reopen-and-reinstall-the-cord-clip/If it doesn't seem to come out right away, you might be prying from the wrong side. Try the other opening. When I did it popped right open.
1645633
I just got one out and tried to move it and couldn't. So I would say fixed!
159093
I've had no problem just pulling the rubber tip off -- I've had to do it twice since the first inch wasn't enough. If it just won't come off, then I suggest you send it back for exchange, or money back.
1207063
I had the same problem it has a lot of tension on it. I had to loosen everything that was connected to this wire before it was able to be fit into it's position. If you study it long enough you will see what to do.
504847
The only remedy I could recommend would be to get a new plug end & splice it onto the current cord. Of course, once you put electrical tape on it, the plug won't "roll" all the way back in.