Has ANYONE been able to get The Friendly Swede to honor their warranty?
1108954
Hi Gali! Maureen here from The Friendly Swede:-) EVERYONE who has experienced a failure or defective cable has indeed received a replacement in honor of our Lifetime Warranty. If it should ever happen to you, all we need is your Order ID, and a few details of the failure/possibly pictures of the defect (if it were to be physical in nature), and we'll be happy to show you how the warranty works. Let's hope it does not occur, but if it does you can reach us at this link:
2259378
WHAT GOOD is a warranty if customer service is horrible - would be nice if they spoke English, as well? Be fore-warned! DON'T LOSE YOUR RECEIPT - they wouldn't even send me a hard copy manual without one!! [My new unit came without a manual!]
2049065
YES THERE IS!I just recently called Samsung about extending the warranty on mine. I was told this specific model is eligible for an extended warranty. They gave me another number for their "warranty department". Unfortunately, I do not have this number on me, but simple give samsung a call, their customer service is very good.
1946428
Hopefully Amazon will honor it since the "Warranty Card" included with the manual is a poorly-written and ill-formatted translation that offers no contact or return information. However, it does specify in vague terms that the warranty is only valid for one year from the date of purchase and covers manufacturer defects only (at their own discretion). The 24 month claim must originate elsewhere. I'm assuming, given its price and lack of instructions, that I'm on my own to fix it and/or replace it regardless of when or how it fails. If Amazon honors the warranty, I'll consider it an unexpected bonus. Hopefully Amazon will honor it since the "Warranty Card" included with the manual is a poorly-written and ill-formatted translation that offers no contact or return information. However, it does specify in vague terms that the warranty is only valid for one year from the date of purchase and covers manufacturer defects only (at their own discretion). The 24 month claim must originate elsewhere. I'm assuming, given its price and lack of instructions, that I'm on my own to fix it and/or replace it regardless of when or how it fails. If Amazon honors the warranty, I'll consider it an... » Read More Hopefully Amazon will honor it since the "Warranty Card" included with the manual is a poorly-written and ill-formatted translation that offers no contact or return information. However, it does specify in vague terms that the warranty is only valid for one year from the date of purchase and covers manufacturer defects only (at their own discretion). The 24 month claim must originate elsewhere. I'm assuming, given its price and lack of instructions, that I'm on my own to fix it and/or replace it regardless of when or how it fails. If Amazon honors the warranty, I'll consider it an unexpected bonus. « Show Less
735950
I haven't had that problem at all.. I would contact them to see if you can exchange it!
1158887
I just bought this unit 2 months ago and have so far no technical problem; so have not used any warranty claim and don't know about Korean behaviour.
1779359
No, we just used Neato's warranty. We have already had ours replaced 3 times with no problems at all. We finally got one without issues.
909922
I have not had a warranty problem, however the costumer service is excellent. I was helped in setting up my unit. Believe you can return also if there is a problem.
1744731
Yes, I had this problem a few weeks ago. i posted my comments under my purchase Dec 2013 and a great guy named Matt was able to assist me with a new replacement and prepaid RMA. As of now, I am waiting for the unit to arrive and then will return the original. Give them a call, they aery very nice and understanding. Check out my review/post on this as I will do updates. I think the company will work with you. Good luck, Jeff
1011353
Same thing happened to me after about 6 months. There is a guarentee and I requested my money back. They would also replace it. THey were excellent about it too.
1643290
I agree, and their customer support sucks... literally one told me too bad when I told them that their website is inconsistent and useless. I mean it was rude, and then the guy said he filed an RMA and would e-mail me the details and never did. Buyer beware.
898404
That is what I ended up doing. I contacted the Back to Basic warranty through email with no response.
1411761
I am not sure as I have not had to do so yet. Have you attempted to contact Fiskars? Sorry that I could not assist more!
1945272
Warranty is with Halo, contact their customer service email in the package.
93049
Personally that has not happen to me yet so I don't know how to respond to that. They should be able to honor the warranty
95560
What a HASSLE!! It has taken me over an hour of hunting thru Goggle to come up with a correct address to mail in the warranty registartion. Twice I have mailed it to the Nobel Drive address, and now have finally researched and tried to submit the registration on line. Unfortunatly each time I tried to register, I got a notication that my computer was purchased before 2007. It was purchased 1/18/10. I hope this new address works. Shame on a computer company for not listing the correct address on your web site! I certainly hope it will be easier to get repairs if ever needed than trying to submit a warranty registration. What a HASSLE!! It has taken me over an hour of hunting thru Goggle to come up with a correct address to mail in the warranty registartion. Twice I have mailed it to the Nobel Drive address, and now have finally researched and tried to submit the registration on line. Unfortunatly each time I tried to register, I got a notication that my computer was purchased before 2007. It was purchased 1/18/10. I hope this new address works. Shame on a computer company for not listing the correct address on your web site! I certainly hope it will be easier to get repairs if ever needed than trying to... » Read More What a HASSLE!! It has taken me over an hour of hunting thru Goggle to come up with a correct address to mail in the warranty registartion. Twice I have mailed it to the Nobel Drive address, and now have finally researched and tried to submit the registration on line. Unfortunatly each time I tried to register, I got a notication that my computer was purchased before 2007. It was purchased 1/18/10. I hope this new address works. Shame on a computer company for not listing the correct address on your web site! I certainly hope it will be easier to get repairs if ever needed than trying to submit a warranty registration. « Show Less
2071496
Hi Mert!I am not sure if their warranties are international, but here is a number you can call to get more information. 1(877)-927-7268.