How do you get warranty service on this item? After 6 months it doesn't play anymore.
1073622
To have them item repaired YOU must pay the shipping. It takes them few weeks to repair, while your child at school has no instrument to practice.
1073623
As far as I'm aware, unless you purchased the extra "protection" for it, it doesn't have a warranty. That's the problem with cheap instruments like this--they break after 6 months or less, and a real repair shop won't work on them because the metals are too soft. Anything you can do to it will likely break it more. Trust me when I say you're better off making an investment in a real instrument. You'll end up spending more repairing this one than you paid for it in the first place.
1073624
I actually had to email Amazon, the seller wouldn't respond. I am so glad that Amazon responded right away and actually offer to replace it. I got a quote from a music repair shop and it would have cost me about $85 to fix it. Amazon shipped it right away and I got it within a few days such a great service, didnt pay a dime. So hopefully it works out for you. Sad to say but my warranty is over :(
1748753
I contacted Sony, there were no reports of problems with sound!???? So I pointed out that there were many people having issues, but the only recourse is to send it in under warranty to see if they can fix it - even though it's a design issue, in my opinion.
1456326
Reference your question about a warranty; I examined my user manual very carefully and was unable to find any reference to a warranty. The only reference concerning repairs was in the troubleshooting section for the DVD player in which the user was advised to perform the troubleshooting steps prior to contacting an authorized service center. I would ask Amazon for assistance in contacting the "Supersonic" technical representatives for further information in this regard.
1028096
mine worked about 6 months and started not playing certain sounds, so i ended up getting a diffrent set. :)
1649113
I got mine today. All I can get is a white screen. I am downloading the mp3 player recovery tool on creative's website right now. But I am thinking mine will have to go back.EDIT-- Creative's recovery tool didn't help. Nothing helps. Looks like this thing is going back to Amazon. I will see if I can get my money back.
292491
Mine was a total piece of junk. No volume control, etc etc etc. - that's all I know. It should have gone in the garbage instead of being sold as a working player.
626688
The same thing happened to us right after we bought it and Amazin replaced it. Check the warranty on it and advise Amazon.com what happened.
794560
There's a 1-year manufacturer's warranty against damage due to the company. If it came broken, you can contact KK Music store, and file a claim.
2006956
We've had nothing but trouble with ours...... now ours will play for a few minutes, then the picture goes black while sound still works (IF you turn it off, then it will come back on for a couple minutes before going black again)....... getting ready to purchase a new one (NOT RCA THIS TIME!).
939629
I'd contact Amazon--it should last longer than 7 months. They should be able to give you a name to contact, if Amazon won't take care of the problem. That's the same month that I got mine.
1011353
Same thing happened to me after about 6 months. There is a guarentee and I requested my money back. They would also replace it. THey were excellent about it too.
696770
Sony's "Limited Warranty" on this unit is for one year. For warranty service, the CD play must be returned in its "original packaging" or comparable packaging (i.e., equally secure) to a "Sony authorized service facility." For questions or further particulars, ring up Sony Customer Information Service at 1-800-222-7669. (No, I don't work for Sony, but I especially like the its products.)
1200057
unable to help you. Sorry. My player hasn't worked at all after i purchased it from Amazon... They are the very worst with solutions on defective goods on the internet. i threw mine in the trash. maybe they will exchange yours
1514855
Since it's a gift I purchased for my daughter in Australia, I contacted the seller. He originally said he would replace the item but later came back & offered me half of my money back. I didn't feel that was ethical or fair so I filed a claim with Amazon. If you have registered the warranty with Clairsonic, I would contact them first. If not, then I would contact the seller. Good luck, I'm still waiting for a resolve.
1258613
My unit hasn't broken, so I haven't exercised the need to use the warranty. I was able to register it online with Yamaha when purchased it from Amazon. Was also to get live technical help when setting it up.
1011356
Contact the retailer they will make good on it. I had a problem with mine and they replaced it.
9507
Did you contact Amazon about the music not playing. They are usually pretty good at exchanging or refunding items.