Is their any way you can clean it? My necklace when it came in got a little extra blue on the silver part.
1077768
Sorry, I'm not entirely sure what to use. You can try nail polish remover, it might get the paint off without damaging the silver. If the silver is close to the white paint, I recommend using a Q-tip.
10283
Amanda, to my knowledge it isn't a good idea to use any chemical cleaner on jewelry with glued in stones. That said, you can use a Q-tip to clean the medal part and not immersing the item completely as the instructions say. Another way to clean jewelry without chemicals is by rubbing toothpaste on the item, then rinsing off with water.
1790991
Mine came super clean....it has a golden bright color....def contact the seller!
1877988
Sounds like calcium build up. Do you have hard water in your area? I have used vinegar for that problem but not for anything that is silver (turns it black).
641514
I don't clean it - but I would suspect a warm wash cloth could be used to wipe any stains on it or give it a quick refresher. There are leather fasteners on it so it could not be washed in a normal way.
2282423
I think mine was doing that as well. We threw it out. I scrubbed it and it was still discolored.
1807570
So far I just wash it out with soap and water but plan to run vinegar water thru it soon. Haven't had it that long.
763748
I have been using it for many years; but only on silver-sterling or silverplate with a sponge (one usually comes with). On stones use a good liquid that comes in a bottle-use the brush that comes with it to brush gently on the stones so as not to damage them. Rinse both jewelry and silver with warm water no soap so as not to rub off the polish. I love the results!I forgot to add---no polish on pearls!!!!! And try and use the silver polish with tarnish preventative--it lasts much longer.
833325
I think it's probably the buildup of that slimy film that will grow if not cleaned a lot. I guess you have to clean it totally and maybe with a toothbrush or something in every nook and cranny. I stopped using mine- have to clean it too often. Good luck! Post if you figure out what it really was!
2234244
Just soak it in mild soap and water, and if there's residue that needs to be removed use a fingernail brush to remove it.
540007
Hello! Clean this item with water or PDX Anti Bacterial Toy Cleaner. Hope this helps.
1790270
I have never tried to remove it. To clean it I put water and bleach in my laundry sink and sucks it up, it shines like a new penny after that. Hope this helps.
1610837
Hagerty makes silver and jewelry cleaners. I would not use a strictly silver cleaner for a valuable item that had more than just silver content. My advice is to contact Hagerty, and ask them which product would be best for cleaning your jewelry.
1591879
I wouldn't soak the whole charm, just wipe it with a cloth - around the enamel part. Better safe than sorry!
1528011
If you cleaned it you may have damaged the little silver disk on the bottom. I don't think there is a fix. I would let it dry out completely, then the next day fill it up again and let it sit for a few hours before you try turning it on again. I have had 1 break because I was not gentle enough when cleaning it. If there is a fix for damaging the little silver disk, I don't know what it is. Sorry I couldn't be more help.
1445182
No I would not put pearls in there or in any other harsh cleaner. If there is no way you can clean it without getting it on the pearls I would take to a jeweler.
2036269
I keep mine clean AND DRY all the time. I would soak it in a mild bleach solution, rinse well and dry it out completely.