This warranty sounds awful... has anyone had trouble getting a warranty replacement on a defective model?
211488
The warranty is triggered if you can show a crater in a picture with nothing on the bed. The problem is that the foam looks fine with nothing on it. But if anything (even my cat) gets on it it sinks and is totally useless. (It would be better to sleep on a beanbag chiar!) But they will not accept this
1952808
Sounds like you have a defective one. I have never had a single problem with model. I would call the company and get a replacement.
965301
Same happened to me, I called customer service and they said it was out of warranty. I lost my money buying this brand. I'll never buy anything from them. I see is a common problem.
280952
That was our experience. The company on has a one month warranty and two month return. Rather than post a negative review, as I did, why not threaten them with a negative review? At that point, there will be two bad reviews, which means that no one who reads reviews will ever buy their product. Maybe they will give you a refund. Unfortunately, we are out our investment.
926930
I forgot about the warranty period, might want to check the vendor. But I didn't count the warranty by the time of purchase. It looks to me like a "hit or miss" thing. If it works, everything will be rosy, if not ask for a refund. At least mine is still working after a year. Good luck!
904763
I checked on line w Amazon and the text said there was no longer a warranty. I did not try to contact the provider. Let me know if you get any positive response please.
1777510
I'm not sure, we haven't had any problems with ours and we've had it almost two years. I would just try contacting them. I think most companies want to make things right.
943042
No! I actually had an issue with mine and contacted the manufacturer. They told me too bad, so sad. They don't warranty items sold through Amazon.com. Buyer beware.
749764
Mine was purchased as a gift so haven't had experience with the new version. Sounds like a defective unit. Don't think they are consumer fixable.
1386838
Unfortunately, sounds defective. If possible, and of course for a "good deal" for a new buy, I would try and send it out to NLT for repair, it's really worth it. Love my Sirt!
2205882
i ordered one 3 months ago and the warranty is only one month and it just quit on me so i am out $89.95 ! so disappointed and really liked it ! good luck ! i wish i could get it replaced but dont know how to do it without paying another 90 bucks
947792
I had the same problem and it wound up being the main box being bad. I was outside of the warranty and if I remember it cost $40 for them to replace it. If you are 1 year or under, they will repair or replace it free.
731580
Been happy with mine - but don't expect much warranty coverage except Amazon's refund conditions. Blow it up - it is out of warranty! Probably 90 days?
1018712
Read the warranty and do what it says. You could Lso take it back to the store because it is so new still
88866
when i send mine they apparently fixed without knowing. "I" wouldn't pay that much money to get a refurbished one 'cause u know that if they are offering u that is because it really had a problem before and i wouldn't trust them on that. Just read what i posted before and then it will be up to you.
1810309
I have had mine for a year with no problems . love my machine. Have you contacted Amazon. If you have only had your machine for a short time you may be able to get a new one . so contact Amazon
1145148
I have not had a warranty issue, but would definitely expect that any reputable manufacturer, would back their product irregardless of who or what country sold it for them or. Best of luck!