Would someone please help. Just rec'd my PC today. Cover rattles! Watched video @ cuisinart, no rattles. Called company, 10 minute wait, then told it's fine..sounds like a marble in the basket under the seal, inside the cover. Your help appreciated. Had to return 2 others by another name and hoping to enjoy the cuisinart, however afraid of the cover situation. Sounds like a screw is loose inside, cover. Thank you so much. Would someone please help. Just rec'd my PC today. Cover rattles! Watched video @ cuisinart, no rattles. Called company, 10 minute wait, then told it's fine..sounds like a marble in the... » Read More Would someone please help. Just rec'd my PC today. Cover rattles! Watched video @ cuisinart, no rattles. Called company, 10 minute wait, then told it's fine..sounds like a marble in the basket under the seal, inside the cover. Your help appreciated. Had to return 2 others by another name and hoping to enjoy the cuisinart, however afraid of the cover situation. Sounds like a screw is loose inside, cover. Thank you so much. « Show Less
1072821
After you remove the thin metal disk with the gasket around it to reveal the basket thing you speak of, pull that basket thing off. You should see a nut attached to the thinga-ma-jiggy that your pressure release valve sits on. If it sounds like marbles in there, it may be that the nut is not properly tightened. Mine was finger tight, just checked it now. See if that's the problem.... hopefully it is...tighten up the nut, then just pop that basket back on.
1072822
I am using Cuisinart CPC-600 also. The sound you are hearing is normal. Just ignore it and enjoy the product. I do most of my cooking in this cooker.
843514
I'm not sure about that, Irina. I do know it was a defective pan and once on the heat source it would become concave which means it couldn't make full contact with my glass top stove. I didn't notice it for awhile (past the 30 day return policy) so tried to deal directly with Cuisinart. They outsource their customer service (you get someone in a foreign country) and it was a total nightmare dealing with them. I gave up. I will neverorder anything from Cuisinart again. I'm sorry I can't address your actual question but if it doesn't give you those specifics in the description, I wouldn't purchase it. I'm not sure about that, Irina. I do know it was a defective pan and once on the heat source it would become concave which means it couldn't make full contact with my glass top stove. I didn't notice it for awhile (past the 30 day return policy) so tried to deal directly with Cuisinart. They outsource their customer service (you get someone in a foreign country) and it was a total nightmare dealing with them. I gave up. I will neverorder anything from Cuisinart again. I'm sorry I can't address your actual question but if it doesn't give you those specifics in the description, I... » Read More I'm not sure about that, Irina. I do know it was a defective pan and once on the heat source it would become concave which means it couldn't make full contact with my glass top stove. I didn't notice it for awhile (past the 30 day return policy) so tried to deal directly with Cuisinart. They outsource their customer service (you get someone in a foreign country) and it was a total nightmare dealing with them. I gave up. I will neverorder anything from Cuisinart again. I'm sorry I can't address your actual question but if it doesn't give you those specifics in the description, I wouldn't purchase it. « Show Less
753412
Hi - I do not think this is "normal" - mine didn't rattle - that sounds to me like the camera has something broken inside. I would return and get a replacement. It may work great now....but what about the future? However, I am no expert. Best of luck
672128
This was bought as a gift so I don't have an answer for you. Have you tried contacting customer service at Cuisinart?
1087892
I didn't install anything and I didn't have anything outside the package. I did notice if it whisted depended on the cover was on. However, I couldn't figure it out until it was already boiling. I would move the cover and it would whistle. However, I have since once again let the water boil out and pretty much wrecked it.
389947
I'm sorry to hear you had a problem. Mine arrived in perfect condition, and I've been using it daily with no problems. I'm sure Amazon will help with the return and sending another one to you. I LOVE mine!
128878
Thank you! That was definitely part of my problem. One last question: when opening, I hear a pleasant ratcheting sound, which I don't hear when closing. Does yours not make that sound
1505915
I think the meaurement should be made while the cover is open. I called their customer support team to ensure I was buying the right thing before striking. They were able to take the model number off of the old part and cross reference it.
796541
I'm sorry to hear that but I don't have that issue with mine. I'm very pleased with the way my machine operates. Maybe check to make sure there are no clogs in the cover opening.
1808453
This didn't happen to me, so I would assume that it is not normal and is the result of a manufacturing defect. If you bought it on Amazon it's easy to get a return authorization, order a replacement, use the questionable unit until the replacement arrives and then send it back. I would do that simply because it might keep coming apart in the future and at that point you wouldn't be able to return.
650263
No, never had that problem. Sounds like you may need to send it back. Mines is not noisy. The fan is in the lid, but I have not noticed a real noticeable vibration and certainly it does not stop with the simple press on one side. Amazon has a very good customer service. Give them a call.
1544838
Same thing happened to me a few weeks ago. I called Blendtec & they asked to listen to the motor, serial numbers, etc....after about 15 mins. they agreed to send me a new jar. They advised me I should not hold down the jar while the blender is in use as this will put more pressure on the rubber seal. Be careful as I
2098706
I had this happen once. You do not want to heat it when the cover it on because it can over heat and explode same as with food. try filling the sink with hot water and just dipping the cover infor about 15 sec it should loosen the wax on lid so it opens. Otherwise get someone really strong to open it.
1244200
Mine did the same thing. Looks like they have a design flaw. I went with Cuisinart.
1802044
The friction-y stuff inside may have just gotten a little tacky and doesn't want to let go, I'd say just pull it apart slowly and forcefully. If it breaks, I truly apologize. Maybe you have a defect(?). If so, I would contact the manufacturer.
1688420
Has yours broken? I was just thinking about ordering one. It appears that they have heating element issues with the old one. Maybe I will wait to see if someone orders it for Christmas and posts responses. Let me know what you think of yours.
611630
Send it back. You shouldn't hear any parts rattling. It's not a heavy duty blender. Mine started smoking after about a minute of use blending smoothies.