My model RTOB-11001 is only two months old. The glass door now does not close all the way. Has anyone else had this problem?
1112407
Sorry I can't help... This weekend the same thing happened to the unit I bought for my Mom. Please let me know if you find an easy fix for this problem.
1112408
Mine did this after some use. Here's what I did. Open the door all the way and use pliers to move that flimsy hinge at the bottom slightly to the right. Gently. It's really of poor quality. Now the door closes all the way. Clever me.
1112409
Mine was doing the same thing only after a few months of use. I used a needle-nosed pliers to bend the hinge on the left hand side just slightly. For ours it helped to bend it to the left and we continued to use trial and error of bending slightly then closing the door and repeating this until it closed snugly against the frame. Seems like a temporary fix, but hopefully it will hold out for at least a little bit. I also tried e-mailing the company about the problem and am waiting to hear back.
1112410
No, I've had no such problems. Stove is about 8 months old and works just fine.
1251127
I had the same issue, and after I contacted the seller, I was sent a replacement glass. The installation of the new glass is pretty simple. It appears there are several buyers who are experiencing this problem.
1068032
I have had mine since 12/13, but it recently stopped latching. Customer Service has been helpful, but it will take 5-7 weeks to repair. Not happy about that aspect. I did complain about the return shipping and they issued a Call Tag, but cannot tell me if they can repair or if there will be any charge. That concerns me. Since I use my mixer several times a week, I may just get a cheap back-up for down-time.
691799
I can see why. I did buy the unit bc it was alot less in $$ than the Boss. The door is so cheap on this unit! I am soooo careful when I open and close it so I don't break it. So far I'm ok but I know it will go some day. Right now I treat it like it's a fine crystal :<) My brother has one also and he uses his with the door open bc it won't shut. If you can't return it at least you know you can use it still.
691796
Yep. I have the door problem also. Mine is still on, but it just never wants to open. Takes a bunch of tries to get the ipod in and a bunch of tries to take it back out. At this rate, I'm sure it will break soon.
242607
We did not seem to have any problem when we assembled this door. Bothe panels fit tightly -- very well. Maybe you should try again (follow instruction), if still have problem, you should contact the manufacturer and get help from them. It might be a defect part that they can replace it for you, ...
2134123
My 430 is two months old, used 30 min 4x week, and has developed that knocking sound - that's why I am on this site, looking for advice. Looks like a tech call is in my future. I'll report back.
1823938
Hello, I haven't experienced this issue, the only time the door relocks is when I close the door. It sounds like you may have a defective door lock.
966094
John, we did have some issues very early on. The doorbots now work very good and it is why you see such a high rating on Amazon for our product. You should try it and as always with Amazon if you do not like it you can return it.
1120618
I have no problems with this, but there are two ways to open/close the door. One is manually on top of the unit, and the other is by remote control. You may narrow down the problem by seeing if one or both of these methods don't work.
2231798
Never had that problem. The door was the wrong one to begin with so we sent it back. Sorry I can't help you.
1492262
I had the same problem. It probably isn't the door itself, but the plastic cover piece that you are supposed to put in before you close the hopper door.
609584
Hi, I'm going to say it is not normal, I have two and neither one makes any noise opening. Also think about all the doors you've opened, they shouldn't make abnormal noises. It should be covered by warranty, good luck, Larry
1595716
I just looked at mine. I noticed that I also had something rattling around inside. Sounded like a small piece of plastic. I saw no easy way to open. It doesn't affect the operation. I'm going to leave it and not worry about it. It's probably just something loose from the manufacturing process.
655083
Yes I am having the same issues. I have replaced it twice. I wrote the manufacturer and they sent me a new base. But they are not lasting more than 3 months. They told me that they make quality products. I believe they need to go to a glass with metal base.
501952
You probably already fixed this, but I ran into the same problem last night. The cause? The door on the battery compartment was not closed completely. It *looked* closed, but it wasn't. I opened the door to check the batteries and when I closed the door I saw a tiny little gap. Pushing down on the door caused it to click into place and everything worked.
410
No, after using the the microwave, the light around the knob is turned off. The microwave is good, but the press button which opens the door failed in less than a year. Nobody around my area fixes the problem - claiming it is too expensive to repair it??