my sister in law and i are both having serious issues with getting answering machine to work . trying to reach any support on this issue from Motorola is proving difficult . Phone number given in manual rang for well over 2 minutes no answering...
1085089
Sorry - don't know what to tell you, I have never had any difficulty with my answering machine. I think I'd return the system, as it sounds like it is defective.
1607279
The headset is defective. Don't waste time to try to make it work. Call Motorola and tell them that the headset doesn't work. They will arrange to ship you a new phone set (the same model). This happened to me and Motorola customer service was very helpful. I even asked them how they could ensure that the new set they send me would be in working order. The rep said that they are supposed to test it before they send it to me. The new phone set works perfectly fine (effortlessly).
1401665
The company is a nightmare to deal with -- they will talk to you on the phone forever in a foreign accent and you will get nothing done !Mine, currently is a very nice paperweight! I would not recommend this until they / the company starts posting videos.
2137089
I have had problems with some of the too. Just call the toll free number and they will have a solution/Carol
141171
I am unable to answer this question, but I agree with Thomas, try it out and see...I checked for info on Motorola web site, but they are a Google company now, so good luck getting support, now.
1784296
I bought this Nettalk back in May and ported my old # and still cannot get the thing to work. I cannot get them to respond to my trouble tickets. They have very poor customer service. I believe I got a bad piece of equipment. My sister brought her's over and it worked just fine. Wish I could return mine and get my money back. I would not recommend ever buying one of these!
2002191
I'm having the same problem and can't find who to call. DId you have any luck fixing it?
2054092
Never mind Comcast, Pro Call worked so well for me it blocked EVERY CALL, and I got nary a response from their customer service on how to correct it, after 3 attempts to contact them. IMO, Both the product and the customer service suck!
1537072
I had a similar problem with the first unit I bought, after several years of use. Ordered a new one thinking it could not be repaired. I live in Panama and there is no Motorola service shop down here, but a friend of mine recommended an electronic store and I took it there and they fixed it. The technician, and a very good one, as it turned out, said it was a problem with the on/off button not making proper contact or something like that, and fixed it quickly, easily, and cheap. Now I'm using the same old one and have the new for backup when the other finally dies on me... I recommend you send it to an electronic technician to take a look before getting rid of it... Good luck!
1089235
Having the same problem with our phone. Caller can hear us but we can not hear them. Not happy with the phone.
965703
I have given up on this product. I have similar problems with the service dropping out. Trying to get a response from Nettalk is impossible. They are no help. I wish you better luck than I have had.
699190
Not a clue but I would call either PLEMO (or write them an e-mail) or contact Motorola.
1884730
Same problem. Just got off the phone with Motorola. They say that they have no information about this being a widespread problem. They also said that this set is no longer being manufactured and so any replacement would be a refurbished model. I'm not falling for that trickery, especially when others have reported faulty replacements as well. It's unfortunate, because this seems like an otherwise good solution for our home office.
1376134
I agree. Customer service is the worst I have ever experienced. They do not return phone calls when you leave a message. Nor, do they respond to emails. It's hard to imagine that a company that is so inconsiderate of it's customers is still in business. My membership is up this month and I am not going to renew. My device is first generation. I will not be buying a new GPS from SkyCaddie.
811736
I am sorry, I haven't used it yet; I have to settle the question of the Motorola I've got that the company is giving me trouble wanting to replace it. When I use it, I'll probably have an answer.
1904102
Duane- I'm up in Sebastopol. I would be happy to give you a hand with the phone if you are still having problems. My username is my company name. Just google us and use the contact us on our website and I will get the message.
462087
I cannot recommend contacting Motorola. I am not an agent for their company nor can I give technical help about their products since I do not work for them.