I installed the cleaner per instructions. Everything checks out except that it doesn't move. Is there something I'm missing?
1080894
I have found this to be true periodically usually if there is not enough power(suction) to the cleaner, such as it is clogged, etc.
1080895
We are having the same problem I adjusted the flow valve spring to the first position and got some movement but it took hrs to cover half of the pool. I am not impressed with it at all
1768359
If you mean the spinning part, mine only moves when I move it. If you mean it slips on where you have it positioned, Maybe put it on a non slip pad or surface. If it spins like a top(very loose), I would believe it may be defective
1588890
No, my cleaning solution hasn't been changed yet....after 4 months of use. Everything works fine.
1024150
The belt causes the brush roll to spin . Take off the bottom plate of the vac by un-screwing a few screws . examine your belt , it is either broken or really streched out . If that is not the case then you have a bearing problem in the actual agitator .
1024153
The suction spins the dirt in a small "tornado" pattern. That's what you were seeing. There is nothing mechanical that spins. If You're not seeing the spin, you probably have a clogged hose. The hose right by the beater bar often clogs.
425302
Clean the surface with alcohol, tubbing, not the drinking kind. And ince you attach it hold it for a few seconds. It took a couple of times for me too.
1143258
I have had no trouble cleaning this device, nor have pieces gotten stuck anywhere. If you buy one, I hope you find the same things.
1968980
Mine was a matter of moving the weight around. If I put it closer to the cleaner head, it falls off the side and can't climb. (it makes it too heavy) Slide it further from the cleaner head and it goes all the way to the top of the pool wall. Try sliding the weight up or down the hose further until it's the way you need it to be. Make sure the hose isn't getting tangled up too.
1918737
Try to lightly hold the handle but allow it to spin with the mop instead of holding the handle still. Should help with that.
45033
Check to make sure the bottle of cleaning solution is seated correctly, all the way in. If you're sure it is, you may have a defective unit and should contact the manufacturer. I'm sure they will stand behind it.
495767
One time I looked at my sweeper bag and the dirt was all in the bottom. So I loosened it up. Also when I use attachments and the hose is not connected to the sweeper, dust comes out. So I just put a rag in it and it seemed to take care of that.
339260
If the machine is reading the cleaning disc and running a clean cycle, it probably isn't the disc. I would suggest turning the unit off, unplugging it, check the barcode reader to ensure it's clean (carefully clean it if necessary), ensure the water tank is full, and then plug it back in & turn it on...
1212609
The motion seems to give an extra cleaning boost.that's the only difference I know of .Hope it helps!
864214
I had the same problem with a different unit and replaced it with this. Have you run the cleaning sheets through it? I would suggest that and as the other response suggested, try to get it to reset itself.
801657
Mine moves at a very fast pace and it is the best cleaner I have owned. It climbs up the walls and stairs and cleans very well. Maybe you have a leak in a hose piece or your pool motor is to small.
1757768
PS... The more I think about this, I am assuming that you may have inserted this Laser Lens Cleaner disc improperly. Make sure the graphics side is UP when you put it in. This disc should automatically start and make sure your volume is up and listen to the instructions which are quite simple. It's just a matter of pushing your forward button to #6 on the disc.
1869033
On my sweeper the wand has suction all the time. I didn't do anything to turn it on. Sounds like something is wrong with it so call Dyson.