I have an issue with my camera today. It doesn't connect real time, and keeps telling me "Connecting - Unknown device". Anyone had that issue?
1106786
I had to re-set and reinstall the camera. Delete the camera from the list. The camera can be reset by holding the reset button on the bottom for 15 seconds. Then just go through the install process again.
1106787
Under CAMERA LIST select your camera & delete it. Then take pic of the QRS code, go to settings (by touching the blue arrow on the far right) & select your wifi, enter the password & That should do it. Hope that helps
865857
Is likely a broken wire or dirty connection. I would try the cable on another camera. If it works on another camera, the contacst on your camera are probably dirty. If it still does not work, it's probably a broken wire in the device. A broken wire in the device is unlikely to be worth fixing outside of warranty.
1587210
I beleive my camera was a new one. The 1st one I recieved did not work and they replaced it.Have had no problems with it except I keep forgetting to take it along to events!!
158913
What malfunctions did you have? My camera has been operating flawlessly day after day.
556999
I wish i could help, but guess what? I have the very same problem and mine is pretty new! If you get them to connect please let me know so i can try my luck.
789829
When i download my movies from this camera to my Mac, there is a disconnect between the video and the sounds. It's like a delay. Very annoying as i use it mostly for short clips of concerts. Also, there is a long delay between when i push the button for a photo and when it actually takes it (the photo). Are there fixes for for this? Operator error or is this the camera? Really thinking about selling it. But then what? I researched this for a long time and am disappointed.
215250
Could be several things, camera not working or hooked up, how about common ground, use the 2sd video to test for bad input fault. Sorry can't think of anything else.
178581
I spoke with somebody from Sony support extensively with this issue yesterday. They said they had no solution, and that this is a new problem to them. I am only having this issue on one of my computers, so I just use the one computer that works to import pictures. It is a strange one!
1069766
It's ok, but I found some trouble when connecting my phone or camera to the laptop. I don't know why, but it never gets connected.
1668364
I truly don't know, that's a shame. Have you tried tricking it by turning it on WITH the lens cover still on, like it's saying, and then removing it to see if the message goes away? Then see if it functions normally after that. Other than that, I have no ideas or suggestions, sorry. I haven't had this problem. I'm sure a local camera shop could help you troubleshoot, possibly even for free if it doesn't require a repair. :)
744608
I had the same problem with a different camera. It turned out to be a bad USB cable. Try a different cable.
1479792
I am sorry friend but mine is still working fine. Make sure there is not connection problem in the camera itself. If you are lucky Sony may have a replacement LCD. They bought it from someone else. I am sure it is a separate part; unless they are like Cannon which does not repair or have parts for their cameras anymore.
1959022
Same problem here, I think Sony should send out new camera's I have only had mine for a couple months.I lost my son's wedding pictures.
1667187
I wish I could answer that AlanM. I installed it however I was replacing an existing camera so everything was already in place. If you haven't already maybe contact the seller to see if they can help.
1875954
I had same issue. Time to get new camera. Mine died just two days after warranty.
1411355
You may have a bad cable. Disconnect power lead for 10 seconds and reconnect. Are other camera's working properly? It could also be the camera. If you can try connecting another camera and see if it does the same thing.
1039021
no i can not i have tried to connect with wifi and can not but i love the camera, maybe i just dont understand how