BDP-S550 not recognizing blu-ray discs: Has anyone else had this problem?
1099234
I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the player with a credit card number without ever providing written estimate.
939705
That sounds like a problem with your individual unit. My wife got me the Blu-ray edition of Planet Earth for Valentines Day and I've been watching them constantly.....no problems detected...not even the slightest hiccup. Have you loaded the latest firmware patch from Sharp? I loaded it the day I bought my player (a couple months ago). Good luck with getting this working!!
1953450
To be honest I haven't played any blu-ray disc in it yet. So I can't really help you with an answer, sorry
1166408
Without the proper software, you will not be able to decode Blu-ray discs. Cyberlink worked for me and a few Blu-ray discs, but I haven't tried all of them yet. It may be a version issue, or it might be the disc you're trying to play. Good luck!
1479531
Yes it plays Blu-ray's on my pc just fine. Try downloading Blu-ray disc advisor, it will tell you where your problem is.
1621348
I also have a mac and am getting the cannot detect your device message. How do you get it work with the blu ray?
622327
You need to format it as a FAT32 drive. It comes pre-formatted with the NTFS file system--which can't be read by most Blu-ray players.
1379124
As far as I know my drive is NOT blueray. It is labeled as 3D capable so I asume that is in DVD mode. One sure way of determining if the drive is Blue Ray is to check the drive door for the Blue Ray symbol. A "b" with a backward "C" underlined with the words "Bluray".
1076251
I just sent the same request to Amazon customer service. Maybe if they get enough requests something will happen. our BD 570 is only 2 years old - so were not ready to go shopping for a new Blu-ray player yet.here are the links for customer service @ both sites - if we barrage them with requests - maybe something will happen?https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId;=508510&https://wws.lg.com/us/support/message-customer-support
1905989
I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the player with a credit card number without ever providing written estimate. I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the... » Read More I encountered same problem. In June 2010 (18 months after purchase), my Sony BDP-550 stopped recognizing Blu-Ray disks. All other types of disks still work. Sony had me upgrade the firmware and reset device to factory settings. No effect. The Sony customer support people pretend that they have never heard of this problem. I sent them a dozen on-line reports by others who talked to Sony and were also told to upgrade the firmware without effect. Now, I am trying to get a written quote for the replacement of this defective BDP-550, but Sony will not provide it. They want me to mail them the player with a credit card number without ever providing written estimate. « Show Less
1462613
Do you have software that will recognize Blu ray discs? I had to purchase WinDVD 10 to get my computer to recognize my discs. B/c if the laptop didn't come with a blu ray drive it won't recognize this new drive b/c it wasn't designed for it.
2147400
Windows should recognize the drive. Contact manufacturer. You might have a faulty drive or your blu-ray software might not be compatible.
2147399
Windows immediately recognized mine without manual installation of any drivers.Keep in mind that "recognizing the drive" is totally separate from "able to play blu-ray movies." If you open Windows Explorer (Windows + E), can you see the drive with a letter assigned? If so then the drivers are fine. If not then check physical connection of both the SATA cable and power cable. Also try another drive using the same cables to rule out problems with the cables or your motherboard.If you can see the drive, software to play Blu-Ray movies is something you must buy separately, and it is not free. That is not a driver problem. Windows immediately recognized mine without manual installation of any drivers.Keep in mind that "recognizing the drive" is totally separate from "able to play blu-ray movies." If you open Windows Explorer (Windows + E), can you see the drive with a letter assigned? If so then the drivers are fine. If not then check physical connection of both the SATA cable and power cable. Also try another drive using the same cables to rule out problems with the cables or your motherboard.If you can see the drive, software to play Blu-Ray movies is something... » Read More Windows immediately recognized mine without manual installation of any drivers.Keep in mind that "recognizing the drive" is totally separate from "able to play blu-ray movies." If you open Windows Explorer (Windows + E), can you see the drive with a letter assigned? If so then the drivers are fine. If not then check physical connection of both the SATA cable and power cable. Also try another drive using the same cables to rule out problems with the cables or your motherboard.If you can see the drive, software to play Blu-Ray movies is something you must buy separately, and it is not free. That is not a driver problem. « Show Less
1045914
Make sure that the BD30 is set to Bitstream, not LPCM, and make sure the DTS-MA track is selected in the Blu-Ray.
120181
Yeah, in my case, I know it isn't a firmware issue. At this point, my player no longer reads/plays any discs at all. It is pretty much dead in the water for discs. It can still do online stuff, but I have a 360 for that. I talked to LG and they suggest sending it in for repairs, but I've read nothing but negative comments from people who have tried that route. Thanks for the help with the Oppo. It might be the way to go. If anyone else wants to add their 2 cents, I'd appreciate it.
2036840
My BD player also requires semi frequent unplugging to resolve freezing or disc loading fine, like getting menu prompts to work, froze. And cannot manually or remotely open tray or turn power off/on. Recently ONLY my Star Trek season sets did this in addtion to NOT recognizing the discs or load properly or at all.....so I did a factory reset and it resolved issue.
768927
The LN52B630 isn't listed as a qualifying model for the free blu-ray player...how'd u guys make it work?!