I bought this last Dec. 2013 for my Doctor & while he was heating it in microwave it caught fire do you warranty product?
1086878
i have own 6 of these products, and have microwaved them hundreds of times. Only once did the neck wrap catch on fire, the first day I used the product. I did not overheat, but i now never walk away from the microwave when I am heating it. I contacted the company (Dream Time), and they never responded back to me. I will say this, i use my wraps everyday, and have found nothing works as well as they do in supplying heat to the sore area of my body.
1086879
I don't think there is a warranty. I,too,have set one on fire because I nuked it for too long. These things will do that. I don't use them anymore.
1519585
I no longer have this toaster. It is a fire hazard and I got a refund from black and decker. Others have had similar issues. Find another.
2099039
Mine caught fire and destoyed my new microwave...Made a hole in insert (burned),yours is NOT compatible with your microwave oven...return at once!!! Call Presto at the number in the pamplet,they sent me my choice of a new popper after damaging my microwave.
521236
On Description, it says for Class B fires (liquids and gasses) and Class C Fires Small electrical Equipment). So seems like it should be ok. However your Microwave shouldn't be sparking. I would replace it.
263321
I cannot recall if a warranty is included with the purchase, but I have been having my warmer since 2010 and it still works like a charm!! Very happy with this brand. Totally got my money's worth
404675
I have read that someone burnt theirs when they first got it and the company replaced it. Not sure if there is a 30 or plus warranty on it.
1850399
Yes, I have microwaved in mine many times. I am very happy with mine. They make a pretty presentation when having company
1956010
Yes, I have the same problem, doesn't heat very well, so in the microwave first.N.T 1/12/2014
1979144
I have had this microwave for a little over 4 years and now I am trashing it--it is not quality made and I am concerned it is not a safe product. I have had other microwaves which lasted well over 15 year and the paint never peeled. The paint on this is peeling inside- and the little rubber feet have melted and there have been sparks and fires inside. I am sad to have to throw it away since it is the perfect size for my small kitchen
1802102
If a microwave oven stops heating the food, but works in all other respects, this is likely an indication that the magnatron (the part that puts out the microwaves) or the high-voltage diode has failed. It's a very straightforward fix for a repair shop, but many times the replacement parts cost nearly as much as a whole new unit.
608872
its fried. the exact same thing happened to me. this product is a real fire hazard
164658
Yes - it has a one-year limited warranty from date of purchase. Exclusions include damage or failure due to heat, moisture, shock, misuse, poor maintenance, improper charging, unusual wear and tear or tampering.
330861
Not usual but can be repaired. Get a estimate first though microwaves can be expensive to repair
1763980
That is terrible! Good thing the fire did not spread, too bad for the ruined microwaves. I have not used these in microwaves, I pour hot water in the bowls and lets the noodles steep for 4-5 minutes before eating. I am not sure if they are approved for the microwave, wish I had one so I could check the label. Have you looked to see if maybe they are not microwaveable?
150198
I beg you please do not buy this dangerous product! It could have burned down our home had we been away when it went haywire and started all by itself and would not turn off unless it was unplugged. I can't believe they still sell this product! Others have had the same problem. This microwave was only about a month old and barely used when it malfunctioned on its' own inside our home. For your safety, please pass this one up!!!
1443881
Our model # is SMH9187, and this was the recommended replacement per Samsung. Can't be sure of the cause. It was not impact; could have been heat, but not abnormal nor greater than is reasonable for a container in a microwave. Maybe a defect that gave way after a couple years of use.
1859466
Hi there My unit came with a full one year warranty. One of my electrodes broke off at the base, and they replaced it for free, although warranty said electrodes are non-replacable under warranty. This unit is a high frequency (110-400 Hz) and low amperage (100-200mA), so no worries about getting burned. Hope this answers your question.