I ordered the #78 & #15 print cartridges, rec'd today. Color works. Printer gives me an error when trying to use the blk & white cartridge. Now what?
373826
I had the same problem. After numerous attempts to contact the seller, I gave up. Sorry this doesn't help much.
1104612
There was no fix for me. My printer still does not recognize either cartridge and will not print anything for me.
1104613
Try wiping it with a damp soft cloth or tissue and if that doesn't work try printer maintenance (aligning, calibrating, etc...).
1104614
Write back to the vendor, via Amazon, and let them know. They did refund one of my purchases.
1104615
Neither cartridges 78 or 15 worked in either of my HP printers - they refused to align - got error messages about the cartridge (implication is they are not "genuine". I returned to Amazon and they graciously sent a refund as I purchased 2 ea. My solution was to give up on HP - expensive and old printers - got a Brother work smart mfc-j475dw for $95 loaded with more features than HP including wireless - cartridges cheaper and one for each color.
2101550
I recently discovered that I can't print with this printer in black and white even though I'm out of the yellow ink. I find this needlessly annoying. What has yellow got to do with black? Aaarrgh.
815270
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please make sure you remove the orange piece from the new cartridges, then please put them in, and make sure they click in, it might need the extra push to get them in, if a message pops up that they are not original, please just acknowledge the messages and click ok. and do 2 test prints. This should work. Please let me know. Thank you
1739409
Thanks for getting back to me. My problem is that the small one is the one that is getting empty, and the big one is still as full as when I first bought the printer. I print mostly documents, but don't know how to force the printer to use the big black cartridge. I am thinking of trying selecting "grayscale" more often, to see if that starts drawing down on the big cartridge. I have previously just selected color printing, even if doing only black and white documents.Again, thanks for answering my cry in the wilderness.Cheers!
1022167
You must remove the orange guard from the print cartridge. I can't imagine that you could get the cartridge in the printer with the guard on. I am guessing that you have another problem?
1932328
Thank you for your message. I am more than happy to assist you and I am so sorry to hear that you are having problems with the cartridges. Please rest assured that I am going to get this situation resolved for you as soon as possible. To get a better grasp on the issues you are experiencing, I would like to ask you a few questions: * What is your printer model? * What exactly is happening when you are attempting to print? Any specific error messages? * How many cartridges have you tried so far? * Have you removed any pull strip from the cartridges if necessary? * Have you tried taking the cartridge out and reinserting it? I look forward to your reply and resolving this situation for you with either a refund or replacements. Have a great day!
1190156
I had the same problem, I took them out and then put them back in again. Once I did that a couple of times then a question mark appears on the front screen, but the printer will print it won't acknowledge the cartridge cause it is a refurbished one, but the printer will print. Try that and see if that works for you. Hope so :)
160216
Not only does it look the same, the 57 cartridge fits in perfectly. However, the software in the printer displays an error message when the 57 cartridge is used instead of the 22. I already own 56 carts from a previous unit & would like to be able to use them. If anyone knows a way to defeat the error code, would appreciate it.
2182237
Cartridges have a chip on the outside. I have bought 3rd party cartridges for other printers but I don't see them for this one. They're not expensive anyway. And I do use the LC103BK high-yield and LC101 series for color, though you can use high-yield for color as well. Careful to make sure you're ordering cartridges for this specific printer as other Brother high-yield cartridges won't fit.
930637
When I ordered these cartridges for my Hp printer they did not work I never got around to returning them. But my printer had the error.
994025
I had the same problem. In my case, it wasn't the cartridge. I eventually purchased another printer.
1221337
From what I know about my printer is leave the empty color cartridge in there and it should just print black & white. At least that's what mine does.
2061952
Using the cartridges is always interesting. The chips onthe cartridges need to perfectly match the pins in the printer. If you are getting "cartridge not recognized" that may or may not be solved by removing and replacing the cartridge. If you are getting noting, power down the printer, let things reset and then try the new cartridges. I consider these a boon when they work and am not too disappointed when they don't. You might also try cartridges from one of the other packs. I hope this is helpful - and if not, truly sympathetic.
1146028
The last time that happened to me, both the cartridges I'd just purchased were leaking. Return them as long as you're sure you purchased the correct cartridges for your printer.I just remembered, a leaky cartridges can't be returned but I requested a refund and my purchase was credited to my account. I love doing business with Amazon.
330258
o, just push it in. If you find it prints funny, such as missing out lines, just take out the cartridge and reinsert it. i found that happened when I changed the black one.
593421
Sorry, don't know what else it could be. Just make sure you've replaced the correct black cartridge. I think the smaller one is the photo ink and the large is regular text...which always empties the fastest for me. I had a Brother printer that would take compatible color ink but would only accept genuine brother ink in black. Sorry I couldn't be more help.
403962
Hi John, the cartridge are supposed to be "plug and use", if they are not being recognized by the printer, contact the seller, they should be fine to replace them for you. It happend once to me on one black cartridge, the seller asked me to trash it and he send me a replacement one that worked fine.