I finally got it open but I think it is not functioning. Did it come with a battery? I am not good with technology.
881815
Sorry Nilda, the one I bought for my grandson as a Christmas gift was not used until several months later when his family flew out to visit me, by then it was too late to return it and it didn't work, it just spun around. If I were you I would return it while you can, ours was just a piece of junk!
2054655
You need to open the battery cap on the front make sure the battery is new set the code according to your gate code if it still doesn't work return it and ask for refund
1622703
I would immediately send it back. It has to be defective. My two batteries work just fine. They take the charge and hold it until you are ready to use them. Sorry to hear you had trouble. These are hi-tech units and I do suppose that they are a little temperamental.
1490087
Oh no, that is not good. This may be a dumb question but did you put new batteries in? I was surprised that it did not come with them.
1080116
Your battery might be dead. It might be just broken. I would take battery out and reset it.
1357369
I just plugged it in and it worked! Did you put in new batteries? Both the mouse and keyboard need batteries.
1182321
Hi Ellen, There is a battery inside just not sure how to get to it. Mine worked fine for a week then just stopped working. Next time I clean and put in new tablets Ill see if there is any way to take it apart and see what went wrong. Maybe a bit of water got inside, rust, short, lose wire, dead battery, etc. Hope someone else was able to get inside and can tell us. So many have the same problems you'd think the manu would step-up and help us all?
257592
Mine did not work either. I returned it and ordered batteries from another vendor. They haven't arrived yet. I suggest returning it.
2279484
Yes, I am in the same boat as you are. There was a battery terminal missing on mine in the inside of the battery pack. Called the manufacturer they said take it up with the people you bought it from, and so I did. I'll be returning mine for a full refund. Lots of disappointed people on this one, I'd say. On Christmas, too. Good luck, ya'll. But I'd say yes, there probably was a whole shipment of these that were defective...
728201
I never found out how to turn it on, even after I cut it open. Amazon.com gave me my money back, no questions asked.
1617987
You need a small screwdriver, I believe a Phillips head, to open the battery compartment. You can replace battery. If it still doesn't turn on then you need to send back to replace.
1196658
I wish I could answer this one for you. It sound to me like your computer isn't recognizing the it as a disk and for some reason cannot open it. It could also be corrupt or broken. my advice is to To contact the company would you bought it through amazon and see if they can give you some advice.
234413
Hello! Mine came with a battery, and a device that avoids that it comes with a "dead" battery (You remove it, and then the battery starts to operate).
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
260182
I had the same issue. I had to wiggle it a bit. Ot worked for all of 1 hour. I suggest getting a new one and return this. Sorry about that
1307590
The item may be defective. Did you check the battery compartment to see if there is piece of plastic or cardboard which prevents the batteries from connecting until ready for use? If you still have trouble getting the item to work we recommend that you contact the seller which you placed the order with so they can assist you further. We hope the issue is resolved soon.
207943
well it`s probably broken. when I turn on mine, there`s a count down form 9 to zero being displayed on the screen, and then it`s ready to work. if you ruled out the batteries... I`m afraid it coud very much be DOA.... try to contact the seller on their website and ask for assistance.... good luck. stef.