Hello, I purchased the bow March 25th and about 3 weeks it broke in half, what do i do now? It was brand new.
1105515
Well, I sent it back and they replaced it. The new one did not break and we have had it for several months. H
1274566
We had the same problem and realized that something had broken and was missing so they replaced it at no cost. Just go to the Amazon seller and contact them for replacement.
693583
I'm sorry that happened! And I'm sorry that I can't help you with this issue... that is one for the manufacturer to help you with! Call them and and tell them what happened. It sounds like a major defect to me!!! Who knows, they may send you a new one at no charge! If they want the old one back, tell them that you want them to pay for the shipping costs or it won't be worth the hassle! I wish you the best!
41651
Hi Annette, The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps. Best, Brett
355341
You can replace it but it's not worth it. You are better off getting a new bow altogether.
1662854
I would suggest looking online or just buy a new gun since they are so cheap? If you think it may be broke, first try taking it out. My sister thought she broke the needle and it was actually just jammed.
321081
Have you considered asking the seller, if I had to guess, I say defective and maybe ask for a new one or beyond 30 Days ... Ask seller for warranty procedure ? ...
1791707
Christina,It sounds like it needs replacement. Please request a return through Amazon and we will get a new one out to you.
1409275
If the handle was broken when you bought it, you should send it back for a new one at no charge. If it broke while you were using it, it may be an older version (The green one). That happened to me also. I just went on line at amazon and repurchased the whole system at a lower price. I like it so much I bought about four of them just to make sure I have use of one in case something goes wrong. So far I have not had any problems with the red ones, the handle is very strong. Excellent gift as well. Hope this helps. They do sell the bowl separate so they should sell the handle, but I'm not sure. If the handle was broken when you bought it, you should send it back for a new one at no charge. If it broke while you were using it, it may be an older version (The green one). That happened to me also. I just went on line at amazon and repurchased the whole system at a lower price. I like it so much I bought about four of them just to make sure I have use of one in case something goes wrong. So far I have not had any problems with the red ones, the handle is very strong. Excellent gift as well. Hope this helps. They do sell the bowl separate so they should sell the handle, but I'm not sure.
1018712
Read the warranty and do what it says. You could Lso take it back to the store because it is so new still
835023
I would contact new trent. I haven't had mine that long and so far no problems. Good luck. Please post and let us know. Did you get replacement parts? If so, I bet there is a video on how to replace.
2270203
We have had ours in daily use for months. No problems. I would contact the seller and see if you can get a replacement. If you don't get satisfaction make sure to leave feedback. I would expect the seller to be reasonable if you have not had it too long.
917647
I would contact Amazon or Logitech. Was it torn upon purchasing, or was it torn after using it. Did you set it on something that might have poked a hole or torn it? Amazon is great about returns...
1729675
If it arrived broken I think the no questions asked warranty by Amazon is over although they may still take it back. If it broke in your possession there may still be a chance Amazon will replace it. Contact them.
1254900
Mine just snapped at the tip a few minutes into my first play with it. Snapped like balsa wood. I've never seen a bow do that and it wasn't excessively tight. Not so great.
634372
If it shouldn't have broken (if it's newer, not much wear and tear) and you call the company and bug them enough times, they might send you one. I bugged them about a different problem and eventually they helped me, but it took me many tries.
2273690
I will be honest with you, ours was broken when we got it , then they had no more. All i read are bad reviews on the product and the company. good luck