I purchased this unit in July of 2014, In December the rechargable battery in the collar failed. Can I purchase a replacement battery? Waranty?
1079289
I had something similar happen. I just messaged them on Amazon and they sent me a new collar and requested the broken one. The systems themselves aren't high end, but I have been pretty impressed with their customer service.
1079290
I would call them. I have seen reviews saying their customer service is good. They will want to help. Our collar is still charging for us. It is almost 8 months old.
630579
Mine went bad after I changed the batteries once. You have to take the material collar off the receiver and then you can open it. If you haven't purchased this one yet, don't. Spend a little more for a rechargeable one.
1828936
You have to purchase a battery from the company that made the collar. Regular invisible fence batteries or camera batteries do not fit.
1079397
The battery is attached to the cap, so they come in one piece. The one that comes with the collar is disposable. I buy the replacement batteries, but there may be a manufacturer that provides rechargeable ones.
480284
They're not rechargeable. There is a slot on the end of the battery pack but a small amount of pressure won't open the pack. When one of the collars stops working I'll use more force to see if the battery is replaceable because I won't feel too bad if I destroy the collar.
2219017
I've had this unit since November 2013 and have not had good luck with the battery holding a charge. I have contacted Waterpik and hopefully they have a solution. I will follow up here when they respond.
1694591
It should work, depending on your system, our system is older but the collar you are showing here did work work as a replacement one for us. The only difference is the battery is different than our other collars and have not ordered the new kind yet. After the collar came I called the company to ask them because I noticed the battery looked very different and they are but supposedly just as easy to order through the company as well. Hope this helps you a little and good luck! :)
1341344
No it's not rechargeable so you always have to replace the batteries which can get pricey. And mine stopped working all together in less than a year. Not worth the money. Finally bought IQ dogtra which more expensive but has a 2 hr recharge and best collar ever.
659827
I would contact the company directly. In my experience, their customer service is excellent- they replaced faulty batteries in the unit I purchased via Amazon, not directly from them, free of charge.
2001812
We are sorry to hear you are having this trouble, and can understand how frustrating this must be! The collars should hold the correction setting. Please know that this product is backed by a 1 year warranty, and we would be happy to help offer troubleshooting and replacement assistance. For more information, please contact our Customer Care Center at 1-800-732-2677. Our office hours are Monday through Friday, 8am-8pm EST; Saturday, 9am-5pm EST.
1254284
When I replace batteries in the collar, make sure the remote is on and hit the vibrate or tone. You may have to pull one battery out and retry. Your battery in the remote might be weak and need replaced also.
1603128
I used to buy mine at Radio Shack or PetCo. Not very expensive and they last a long time if you don't constantly have it on. My last collar lasted over 15 years!!!
988449
This may be a dumb question but did you check to be sure that the batteries are in correctly? I replaced them once but had the positive/negative connection wrong. You may also need to try re-syncing the remote to the collar. Hope this helps.
234571
Mine lasted less than a year :( NO, thats right NO battery replacement!! worked great but it's a throw away unit DONT bother with it!
1605259
If the battery stops charging it can not be replaced by yourself. The company has a life time warranty and all you would have to do is notify the guard dog company and fill out a RMA form and send it in. They will replace the battery and send it back with no additional charge. I have had mine over 3 years and have never needed to change the battery.
1599229
I had my unit for more than a year. Lost the ability to charge. Called tech support, was told the battery was dead. No solution. I stick with battery operated lights now thanks to two rechargables going bad (the other was a different brand).
1691435
If the item is lost, I think you probably have to buy a new one. If it was defective, they usually replace it (but you have to send in the old one). If that is the case, you can contact the seller via Amazon. If you need to purchase a new one, this should be the link: Extra Collar for Esky® EP-1000R-B1 1000M Range Waterproof Rechargeable LCD Remote Shock Control Dog Training Collar System I hope that helps!