Has anyone had the issue of the mug 'separating' from itself along the seal? I can see the foam insulation.
1113675
Definitely a sign of it being in a dishwasher I personally experienced the separation after washing it in a dishwasher. They can't take the heat.
1113676
I haven't had any issues with it separating at all. My mom's is a few years older and even hers hasn't separated. It's wearing in places, but not separating. Maybe a defective one?
1113677
Yes! Was yours put in the dishwasher? A friend of mine surprised me by running my dishwasher. Nice, but she put my Bubba Keg in there before she turned it on. :( It separated from the base on one side and I could see the foam. It still worked just fine, just looked a little cock-eyed. I did end up buying a couple more, one for office, one for home, and I threw that one away.
1836999
The lid does not come apart. Soak in the open position and rinse well with hot water. The only issue I have is after I wash the lid, water drips out from the bottom of the handle. Otherwise, I love the mug.
1264900
Yeah, mine has vertical cracks up the sides now, and you can hear it crackling when I pour in the hot water. It's never been in the dishwasher, I always washed it by hand. It leaks coffee when pressed. Kind of disappointed in it. Back to the glass one, I guess.
1895485
I have not had that problem, but perhaps you should keep the piece of foam if you are concerned
1883515
Never had a problem and I have had my mug for years. I agree that you should contact the company
1575153
I've had mine for two months and used it everyday. The latch just broke this morning. :(I like this mug so much that I'm thinking of getting a second one..... but the latch itself IS plastic attached to a little metal shaft, so it will break.
917082
I agree with coffeemaniac. There is a small concavity at the bottom. In the dishwasher, after cycle completed, there is a small amount of water atop the mug bottom. Don L. McCord M.D.
1480572
Hi C23, how did u finally resolve this issue, or did U?I see others suggested the foam inside was likely impeding the flow into the reservoir. I see 1 person took it out, added oil, then put it back in - a good idea as I think its needed to prevent oil from outflowing too fast... Hope u found a solution!
218311
I might add that my husband had a drink in his mug the other day and the bottom of the mug fell out spilling not on the liquid in the mug but all the sticky gell all over our carpet. NOT GOOD.
844458
No I have not. But the lid screws onto the cup. I absolutely love the mug. Had it since Christmas and it has not leaked at all and completely seals after drinking.
1406375
Be sure that you've gotten the lid properly screwed on to the mug.... the threads can get crossed as the metal of the mug is harder than the plastic of the lid. Also, be sure that the interior knob is tightened down properly (this is the thing you can unscrew to clean out the interior of the lid... ). If all that is good, i'd have to say you have a defective unit. Mine doesn't leak a drop.
613740
No, I have not had any leaking, I have washed it many times, even put it in the dishwasher, but no leaking, it must be a defective mug, sorry.
1552139
I honestly have not looked. I have lightly banged the mug in my car and in my bag but the glass seems to be holding strong. I have not dropped it or hit it on metal yet. A sleeve on the bottom and sides would be a better solution but it would still most likely break when dropped.
1979408
As with other posters, we've never had an issue with ours leaking and have been using it for many years. Sounds like a defect, or like it may have been cracked by dropping/dishwasher/etc.
2154656
I did not have any issues with the seam. I am very pleased with the quality and craftsmanship of my mugs. Simply love them!!!!
155719
I called Thermos manufacturing company and they sent me a replacement parts for the lids. I explained what happened and they sent me another lid for my travel mug. They were very nice about it. I told them that I didn't want to waste a perfectly good container just because the lid was damaged. So they were very generous and sent me another one, free of charge.
739853
I did not have the same experience, but it may be due to being thrown in the dishwasher. I do not know if you did so or not, but that is what ended my thermos in the end.