is there any support for this product. Not able to find out how to get mine fixed
1072745
I can't find any support and you will not find any accessories either like the virtual wall..
1072746
This product is covered by one year manufacturer warranty. You can contact support@metapo.com for technical service and support.
1072747
Warranty service of Hovo 510 is provided by Metapo in San Jose, California. In case you need to get any support for the product or request warranty service, just email them at support@metapo.com. Also, there are plenty of Hovo 510 accessories available on Amazon.com. Simply search "Hovo 510" and you will find Hovo 510 virtual blocker, main brush set, side brush, filters, replacement battery and remote control, etc on amazon.com
1626873
We would suggest contacting the manufacturer for technical support. Or if within the sellers policy you may be able to exchange the item.
1730388
Hey jonesing,I just bought this product and am having the exact same issue that you had/are having. I was wondering if you ever got this figured out?
321512
It shouldve come with some patch things. If you through them away, then search for some online and maybe youtube how to fix. Sorry thats all i can think of. Good luck
1987545
Did you ever find a solution? I have the same problem now and no such product exists.
1122588
Hello,Yes we have a fix for this issue now. Please email us at Support@iSHARKK.com so we can get this taken care of for you. For those waiting for us to get back to them, you will be contacted shortly.
891437
It is well past the warranty so that course of action is out. I believe you can contact the company customer service department and ask about repair - you will probably have to pay shipping both ways and the cost of repair. Check first to ensure it doesn't cost you more to repair than to replace.
2118893
If you have broken parts there is no way to fix unless you have access to a machine shop and that wouldn't be worth the expense. Company is shut down and phone and email are off. Maybe someone purchased inventory and will sell parts?I gave mine away to someone who thought they would try to fix.
2080914
Try to contact the manufacturer. Go on their website and obtain the customer support phone number.
2242143
I would recommend the support at the manufacturer/Vendor online. The software is pretty simple and I have not needed to update it therefore I don't have the knowledge to know how or where.Larry
777724
I found the best source for help with this product was to call their customer support line and talk to a live person. They were great and helped me resolve issues like yours when I bought this product.
642446
sorry.. i don't know but i just hope we can.. if something wrong with it and its mfg. problem, give Yada office a call and im sure they will sent you another one if they can't help you with your problem.
1636684
Mr. Fix says check with the manufactor for parts. If your handy try retrofitting the parts from a hardware store. How'd that break anyway? Good luck.
1411391
Sorry, I've never had a problem with mine. I think, like Patrick suggests, if you contact the seller they might be able to work something out for you. Good luck!
1614073
Yes did you contact support yet? I am usually the main seller for these. If you have not gotten this worked out please message Edland Distributing regarding the issue.
2077699
This happened to me the day I got it. I called customer support and they said it's very common and you can't fix it without breaking it. It's just a piece of plastic junk.
586136
I have had the same issue. I believe I purchased it from Amazon but am unable to find it on my account. How do I check that and can it be replaced?