I bought this from you a few months ago and it works great, but my kid damaged the cleaning tool. Can I buy it separately?
1665265
I don't know Here is a way to contact Zyliss Zyliss Customer Services Contact Details: Phone: (888) 794-7623 Fax: (949) 699-1788 Mail: DKB Household USA Corp. One Post, Suite 100 Irvine, CA 92618
1665266
Not sure, I did the same thing. Plan on contacting the company at 1-888-794-7623 when back off vacation.
1665267
I don't know Here is a way to contact ZylissZyliss Customer Services Contact Details:Phone: (888) 794-7623Fax: (949) 699-1788Mail: DKB Household USA Corp. One Post, Suite 100 Irvine, CA 92618
1176888
Can go on internet and purchase Hoover parts from different Hoover sellers or even Hoover themselves. Hate to say this, but the one I own just keeps breaking off parts....handles, hoses, etc. piece of junk, fell apart after a couple of uses.
958440
I don't think you can, a vac store can probably repair it for you. Look on the shark website.
241838
There is an add on that you can buy to do the cleaning. I do not have it due to my shop not supplying the cleaner to use it
911216
Yes that's exactly what happened to the one I purchased. Customer Service was non existent. I sice purchased a swifter steam mop and works well for the money.
292619
Two things... There's a washer on the inside that may be replaced very easily. They give you some in the bag when you buy. Or call the company directly and they may be able to help or send you a new one. Good luck
1847209
If I recall, i used pipe cleaners, duct tape, and maybe a tooth brush. I had to really work at it. I had to make the parts move. We had lots of my hair stuck in it. Ours broke because it wasn't properly maintained and i guesd the motor burned! I couldn't find a new filter for it. Boo hoo, i misd my Turbo Water vac because it was the best. Hepa cleaners my arse! Good luck cleaning your baby!
56650
I would think that you could get a replacement. I would make a claim. It is simple and fast. That's to bad. My son uses his daily and has never had a problem. I hope this doesn't discourage you to just replace instead of refund.
1568980
It was our experience that the wand can't be taken apart. However, my brother broke the seam (carefully) only to discover that the electrical connector (which is a flat ribbon type) had been pinched in numerous places while telescoping the wand, and the connection was broken in too many places to repair.I contacted Sears to ask for some assistance considering my vacuum was 13 months old, and used carefully. Not abused. The only recourse offered to me was to purchase a new wand assembly which cost a third of the vacuum.I decided to not spend that kind of money only to have it happen again, and instead purchased a new vacuum . . . . . not a Sears brand. It was our experience that the wand can't be taken apart. However, my brother broke the seam (carefully) only to discover that the electrical connector (which is a flat ribbon type) had been pinched in numerous places while telescoping the wand, and the connection was broken in too many places to repair.I contacted Sears to ask for some assistance considering my vacuum was 13 months old, and used carefully. Not abused. The only recourse offered to me was to purchase a new wand assembly which cost a third of the vacuum.I decided to not spend that kind of money only to... » Read More It was our experience that the wand can't be taken apart. However, my brother broke the seam (carefully) only to discover that the electrical connector (which is a flat ribbon type) had been pinched in numerous places while telescoping the wand, and the connection was broken in too many places to repair.I contacted Sears to ask for some assistance considering my vacuum was 13 months old, and used carefully. Not abused. The only recourse offered to me was to purchase a new wand assembly which cost a third of the vacuum.I decided to not spend that kind of money only to have it happen again, and instead purchased a new vacuum . . . . . not a Sears brand. « Show Less
1097052
Jason if you search you should be able to find and purchase the other tools or ones that will do the same job, but I have not seen the tool wrap for sale without buying the whole kit.
2268338
Are you saying you are buying the cleaning solution, or the machine itself? If you are talking about the machine, it comes with one. After you used it for awhile, dirt will get trapped in the filter and you can't wash it out anymore, then you do have to replace the filter. I hope I answered your question!
715838
amazon sells replacement brushes. I find however, i prefer to just replace the whole system for the price.
444079
I had the same thing happen a year ago, the beater bar stopped working. I called the customer service number and they said to push down the reset button, which I did several times. Then they said to take it to Sears for repair. When I took it in, the lady working tried to sell me a refurbished model, saying it was cheaper than having mine worked on. I decided to try a couple of vacuum repair places in our area. Both said they would not work on that model, although one of the stores had a refurbished one. I bought the cheapest vacuum that WalMart sells while I decided what to do about my expensive, Consumer Report-recommended Kenmore vacuum. I'm still using the WalMart one!!
177325
Yes, I have added an extra wand from another vacuum & it worked. However, after about one year other parts of the vacuum stopped working well & parts at the base by the wheels & beater brush cracked.
1472704
Read the details of the listing carefully. The details are several different parts in the listing and make sure to scroll all the way to the bottom of the page for all of them. Each listing will be different. The one I purchased came with the standard Kirby hand attachments (wand, different nozzles, blow up air attachments, tile floor head, and hand spray gun.) Mine also came with pet hair attachment. Mine did NOT come with hardwood floor buffer like the listing stated. It did come with the shampooer. Make sure you specify all attachments to be cleaned. Mine ALL came dirty and scratched. The shampooer I got still had soap and hair in it! Read the details of the listing carefully. The details are several different parts in the listing and make sure to scroll all the way to the bottom of the page for all of them. Each listing will be different. The one I purchased came with the standard Kirby hand attachments (wand, different nozzles, blow up air attachments, tile floor head, and hand spray gun.) Mine also came with pet hair attachment. Mine did NOT come with hardwood floor buffer like the listing stated. It did come with the shampooer. Make sure you specify all attachments to be cleaned. Mine ALL came dirty and scratched.... » Read More Read the details of the listing carefully. The details are several different parts in the listing and make sure to scroll all the way to the bottom of the page for all of them. Each listing will be different. The one I purchased came with the standard Kirby hand attachments (wand, different nozzles, blow up air attachments, tile floor head, and hand spray gun.) Mine also came with pet hair attachment. Mine did NOT come with hardwood floor buffer like the listing stated. It did come with the shampooer. Make sure you specify all attachments to be cleaned. Mine ALL came dirty and scratched. The shampooer I got still had soap and hair in it! « Show Less
14230
Assuming you didn't disassemble it for cleaning, these should be unrelated. I just had the same problem. Mine was 2.5 years old. There's a 3 year warranty. They sent me a new one. With a new warranty. If it's over 3 years old, it's time to buy a new one.
1781463
ours, which we bought last month, came with a little repair kit (patches) - if you don't have yours, you could contact customer service and ask to be sent a replacement kit.