I just bought one of these. When I plug it into a USB power source, devices plugged into it stop charging. Is that normal?
1687058
Charge the Newtrent battery separately (as a person not connected with the company, I carry this unit as a back up only).For technical questions, you should contact the company directly. <www.newtrent.com> Dennis
1687059
Hi Peter Yes, you are quite right. I hadn't tried that but my unit will not do both at the same time. In practice I have a dual USB charger so the need has never arisen. Regards Richard Allan.
1687060
Hi PeterYes, you are quite right. I hadn't tried that but my unit will not do both at the same time. In practice I have a dual USB charger so the need has never arisen. Regards Richard Allan.
1687061
Yes, a Trent unit shuts off power to units plugged into it when it itself is plugged in for charging. As soon as power is withdrawn from the Trent unit, it resupplies power to units plugged into it. Guess I've never tried that configuration before, but a quick check confirmed it.
1687062
Yes. The device can not do two functions as the same time. It can either charge or be charged.
1383212
Mine was working great after few hours charging. After a year and half, it did not charge like yours. I used to buy used one and used every week, so I gues it died. I used for long and good. But if it is new, then you need refund it
540216
That usually happens when powering it from an adapter/source that didn't come with the device -- are you connecting it directly to a USB port in your car or into a 3rd party USB charger, for example ?
2125887
Did you unplug the usb charger cord and plug it back in? This "resets the pad and it often charged when it wouldn't. Good luck.
1276524
I have never had an issue - just plug it in and charge. The only thing I can think is under the seat where the connectors are maybe they aren't connected right? Sorry I can't be of more help.
528809
The problem isn't the USB cable its the power adapter. I tested first using the one I have for my phone and it charged. Wound up picking up one for 10 dollars at Walmart. Just check the amps on any USB wall plug as long as its 1.5 amps or more should be fine
1727688
I think we all have that problem. It only works when plugged in. They are notorious for not holding a charge.
516513
That's happened to me on occasion, but it usually reconnects on its own. I find that it does the disconnect thing more often when it's getting closer to time to charge it. I think may be some power saver feature.
917596
I had trouble with mine not charging as well. Contact the seller and exchange it.
626887
Had the same issue. Started charging by the micro usb port. Works fine now.
1090692
Hi. I started charging mine as soon as I unboxed it. It had some charge to it but not 100%. So far mine is ok but I hope both of us didn't get a refurbished product. Maybe someone else will reply too.
2215321
Absolutely, I had the exact same issue, both the supplied power adapter and a back adapter failed. I bought this one and it's charging since then. I would recommend trying this.
1467257
Make sure you're using the input USB. Should charge automatically. You only have to turn the power on to use the device for charging purposes.
2163829
I'm not sure I can help you, my charger is working fine. I might make suggestion to be sure the micro usb is pushed all the way in, other than that I can't really help you. I love mine and am thinking of buying another.
197488
what type of connection are you using to charge the device? Some wall outlet-USB converters have an issue with that so that would be my first course of action. Ill search for the digital copy of an instruction book if I can find one I'll respond with it. Also try leaving it for a full 8 hours chargin after draining it all the way if you want to make absolutely sure it fully charges. Thats with ALL batteries that do recharging. frequently drainging fully then recharging fully is the best way to ensure longevitty
1935453
Never had a problem. Haven't charged mine in four months still has charge. I would try another charger power source to eliminate the charger from consideration.
249213
It could be defective, however with no information as to how it is connected, that would be impossible for me to determine. Try connecting the device to a different usb port on the computer. I have mine first connected to a "powered" usb hub and from there to a port on the back of my PC. That way batteries are charged regardless if the PC is on or not. In most cases if the device is plugged directly into the PC, power to the device is also turned off and not charging the battery when the PC is off. Hope this helps.......