Today I had to stick my (rubber gloved) hand into the toilet to fish out the pad.Everytime I use this product it commes off the wand after just a few seconds in the bowl. The layers of pads separate from one another and then all thats left attached to the wand is some fuzz. Does this happen to you also? Today I had to stick my (rubber gloved) hand into the toilet to fish out the pad.Everytime I use this product it commes off the wand after just a few seconds in the bowl. The layers of pads... » Read More Today I had to stick my (rubber gloved) hand into the toilet to fish out the pad.Everytime I use this product it commes off the wand after just a few seconds in the bowl. The layers of pads separate from one another and then all thats left attached to the wand is some fuzz. Does this happen to you also? « Show Less
1666334
Yes! This has happened with every one of the pads I've used from this huge box. So frustrating!
1340687
no I haven't had any problems love love them. Maybe if you attach the pad by hand instead of putting the want in the bowl you would get a more secure hold
1666335
Hi Joyce. I have never had any problem with the pads coming off, ever. Is it possible you may have a defective wand? When looking at my wand, if I hold it too far down it trips the lever that releases the pad. This would be an easy thing to do if hands were wet, slippery from ? or in some cases too dry. I wish I could help you more but those are the only things I could think of.
1666336
I have the same problem - but the pad does not come off the wand completely - the pad splits in half within a few seconds of scrubbing the bowl and flops around making further scrubbing impossible. The bottom of the pad remains attached to the wand and the scrubbing portion floats free - retrieving it is messy. I will not buy these again.
1666337
No, that has not happened to me one time in the years I've been using it. You may have a defective wand that needs replacing. Ypu have to replace then about every 6 to 9 months.
1666338
That has never happened to me in the three years I have been using the wands. Wonder if you got an inferior batch. I am so devoted to this method I have thrown away all my regular toilet brushes and stands!
156499
Dont use the batteries that were given wit the device. Also the pad wires are cheaply made and have a short in them. What I have to do to make it work is wiggle the wires till you feel something then try to keep it still while using it. Once the device notice the pads are not connected, the device will shut off. I personally like the device when it works, but you can ask for a refund and hopefully can still keep the device like I did! :-)
1013497
Mine has started doing the same thing, only it worked really well for a few months. I think it's because I wiped the inner circle on the bottom, which the instructions say not to do. I did it lightly, because I want it clean, but apparently, this ruins the unit! VERY frustrating because now I have to buy a new one!
1419010
It happened to my husbands cane too, he just made sure the three pads were on snuggly. No real explanation, sorry.
952262
I found out when using that the "quick" pushes are not as quick as one would think.I found out from someone who had it , that you push and hold a little once or twice and then the next push, you hear like a grinding sound.That is what you want to hear. I was pressing like 8times quickly(quickly as recomm)and hardly any fizz, it wasn't until hearing the grinding sound
689944
I am not sure because I don't have this issue, but my only thought is that you have the valve to the hose open at all times. I don't think the product is made to keep pressure at all times. That would explain the constant leaking as well as the fact that it leaks more when you flush (due to the additional water pressure). I would try turning off the hose where it meets up with the toilet tank and if that doesn't solve it, then you should see about getting that piece replaced.
20658
I have not experienced that. I relate to your wonder. For the price and all. I would say that this works best of anything out there and I love love mine. Great quality and look pretty in the sink when you keep them emptied.
1427394
I have had the toilet for about 2 weeks now... I just push the lever, release it, and it flushes. I've never held it down.. Everything has always disappeared.
994671
I have left mine on for the past two weeks since I got it. I also recycle the wax that I peel off my hand. I have a little "critters" now in the bottom, but there seems to be no effect on anything. I plan to clean this out once a month. The only concern I have about leaving this on is when I leave my house, but I need this to be ready several times during the day for hand pain due to nerve damage. I suffer from severe deep cramps. It has only been two weeks but I have grown to depend on this. I hope this helps you at least somewhat.
526774
I have not been very happy with this plunger and much prefer to the HD Plunger. The RR Plunger appears to be the wrong size and shape for my Toto toilet. But - it has no moving parts, just a strange handle that allows two handed pushing and a sort of prong inside the rubber suction bell, which I suppose is intended to prod or break-up anything solid it encounters. I could never quite make it develop the sort of suction that would cause the water in the pipes to churn back and forth, something that came easily with the HD Plunger. If RR had any special secret instructions for making their plunger work magic, they kept them secret from me. I have not been very happy with this plunger and much prefer to the HD Plunger. The RR Plunger appears to be the wrong size and shape for my Toto toilet. But - it has no moving parts, just a strange handle that allows two handed pushing and a sort of prong inside the rubber suction bell, which I suppose is intended to prod or break-up anything solid it encounters. I could never quite make it develop the sort of suction that would cause the water in the pipes to churn back and forth, something that came easily with the HD Plunger. If RR had any special secret instructions for making their... » Read More I have not been very happy with this plunger and much prefer to the HD Plunger. The RR Plunger appears to be the wrong size and shape for my Toto toilet. But - it has no moving parts, just a strange handle that allows two handed pushing and a sort of prong inside the rubber suction bell, which I suppose is intended to prod or break-up anything solid it encounters. I could never quite make it develop the sort of suction that would cause the water in the pipes to churn back and forth, something that came easily with the HD Plunger. If RR had any special secret instructions for making their plunger work magic, they kept them secret from me. « Show Less
1983097
Try unscrewing it and make sure it's not clogged, I've not had this problem, so I hope this works for you. My daughter loves this stuff.
2032542
Mine works pretty well. Maybe you're using too much liquid or possibly not rinsing pad often enough. Hope it works out for you.
1717882
Its like that for me as well,so I have marked the pads & connectors that work great and am getting new pads to see if that makes a difference because all worked when 1st got it..also I lightly wet the part that sticks to skin and it seemed to do a little bit..but be careful to not wet too much..also the location of the patches make a difference w contact
465406
Mine did not take to it immediately. I tried the mixing of the granules with the regular litter and still they were not keen on using the Genie. I finally made them go "cold turkey" and took away their regular boxes. They did use the Genie but one of my cats is large and doesn't squat completely so urine was going into the mechanical areas that were not washed. The smell soon became apparent and with the effort it took to completely take it apart to clean it, I sent it back and went back to a traditional box. It is a nice concept but it just isn't worth the money and the difficulty with using it. Mine did not take to it immediately. I tried the mixing of the granules with the regular litter and still they were not keen on using the Genie. I finally made them go "cold turkey" and took away their regular boxes. They did use the Genie but one of my cats is large and doesn't squat completely so urine was going into the mechanical areas that were not washed. The smell soon became apparent and with the effort it took to completely take it apart to clean it, I sent it back and went back to a traditional box. It is a nice concept but it just isn't worth the money and the... » Read More Mine did not take to it immediately. I tried the mixing of the granules with the regular litter and still they were not keen on using the Genie. I finally made them go "cold turkey" and took away their regular boxes. They did use the Genie but one of my cats is large and doesn't squat completely so urine was going into the mechanical areas that were not washed. The smell soon became apparent and with the effort it took to completely take it apart to clean it, I sent it back and went back to a traditional box. It is a nice concept but it just isn't worth the money and the difficulty with using it. « Show Less
1074627
The whole section does come out. Occasionally I make a mess while dumping into the toilet but only on the potty itself. I've never made any messes on the toilet or around the toilet due to the design.
68566
I am not sure if it's normal or not but I have never had any issues with it. I just make sure to set it in the space, wiggle it around to make sure it's in there properly and then go about my cleaning. It's never come out, leaked, or done anything else I would be concerned with.
974466
I received mine this past Monday (7.28.14). I had read your question before purchasing but didn't quite understand what you meant but as soon as I took it out of the box and squeezed it closed it was very clear. There is a very large gap that no amount of squeezing on the handle will close. Essentially only the outer chunk of your hair will be straightened while the other half will be tugged and left wavy. Very upset. I had my PM with the green plates for TEN YEARS and it worked beautifully until just this past week when it stopped heating up unless in a certain position. Either Paul Mitchell has turned in to garbage or the seller is distributing knock offs. Very disappointed. Would not recommend. I received mine this past Monday (7.28.14). I had read your question before purchasing but didn't quite understand what you meant but as soon as I took it out of the box and squeezed it closed it was very clear. There is a very large gap that no amount of squeezing on the handle will close. Essentially only the outer chunk of your hair will be straightened while the other half will be tugged and left wavy. Very upset. I had my PM with the green plates for TEN YEARS and it worked beautifully until just this past week when it stopped heating up unless in a certain position. Either Paul... » Read More I received mine this past Monday (7.28.14). I had read your question before purchasing but didn't quite understand what you meant but as soon as I took it out of the box and squeezed it closed it was very clear. There is a very large gap that no amount of squeezing on the handle will close. Essentially only the outer chunk of your hair will be straightened while the other half will be tugged and left wavy. Very upset. I had my PM with the green plates for TEN YEARS and it worked beautifully until just this past week when it stopped heating up unless in a certain position. Either Paul Mitchell has turned in to garbage or the seller is distributing knock offs. Very disappointed. Would not recommend. « Show Less