I think there might be 2 different sets out there with same #'s. I wall mounted mine and cant get the plastic thing off that the base goes on?
1682019
My base I assembled with 4 phillips head screws into the rear of the TV. take them out unless yours is different? I had to assemble the base to my TV when I received it.
1682020
mine has 2 screws above the base and 4 more above that,take out all 6 and the base should slide out for wall mounting. see customer pics in product detail.there is a good pic of the 6 screws.
1682021
It's held on by a big plastic nut. Unscrew that and the base will slide off.
1682022
There are screws located on the back of the tv down by the base mount that must be removed in order to get it off. I believe there are 4 of them.
1682023
Unscrew the round plastic piece at the bottom of the base. Then slide the base down.
1250298
I had the same problem. I finally took it off the wall to make sure. Once I had it lined up correctly, I had to really push it up into the well and then turn. I want to emphasis REALLY push up. I was afraid I might break the bracket, but it went in and turned (to lock) no problem.
1330101
If you pull the tow sections apart (they will not break) you can see a plastic piece that has a screw. When you twist the piece when it is in the other piece, the screw causes the plastic to expand and the friction locks the lower end in place. I suspect somehow the screw was extended to far and the plastic is not contacting the inside of the upper piece to allow the screw to enlarge the plastic to lock it.
2259351
I found the same problem. Apparently this some sort of mount that is common overseas, not in the US. I tried to find the wall plates online to no avail. Contacted Philips for help and they just told me they don't sell wall plates. Not the most helpful support in my opinion.
743433
I had the same issue and had to go out and buy a cheap set of torx to get it out. Not easy to get the screws out without stripping them either.
43251
Yes, that's the way I assembled mine. I believe they are screws meant just for this sort of plastic. I've had no issues with mine since installation.
1933815
Your best chance is to find something close to the pins. U need to take the bracket off and take it to lowes or homedepot and find either a pin or nail with similar sizes as the pin u need.
1742087
I understand exactly what you're talking about. I had that same problem. Try to do it BEFORE you mount it on the wall. In other words. play around with it a little and see if you can do it WITHOUT mounting first. I just checked mine and it is sitting perfectly, but it can be a pain to get it right. It WILL fit, but it will try your patience first.
2258385
I assume the question is for the door bell button device, and not the larger base set. You will have to carefully but forcefully pry off the cover. The cover snaps on so you probably need to use a flat head screw driver to help get the clips past the notches that keep the cover on. Good luck
1189633
The plastic base is larger than the standard rings. So far i have not gotten them to fit.
665221
Contact the company. I had a packaging issue with my mount and they were super in fixing the problem. When you contct the company, they will have someone call you back. Quick response.
626992
If it is as the one pictured, underneath is a hex head screw. Simply loosen it and pull fixture out from the wall. Hope this is of some help.Paul
1787512
You are going to have to get a metal drill bit and drill holes for the screws. There is no other way as it is plastic.
407930
It sounds like they keep changing the design. Mine had screws in a bag. I couldn't pry the top or bottom off. I pushed the light panel in: no joy. I held it more-or-less horizontally by the metal strip in one hand and smacked that hand with my other one. After 3 smacks the bottom panel dropped down 1/8 inch and I was on my way . . .
1052062
I took mine off the base and hung it on a wall, so I'm afraid I can't help with this question.
2158793
I agree with Steve in Japan. It should just come off by pulling but you might need to apply some help with flat head screw driver.
837762
There are cords with plastic beads on the ends that hang down from the brackets on the TV. You pull down on them, pivot the bottom of the TV forward, and lift I off the mounts. They are a little stubborn, sonyou may have to mess with them a bit to get them to release. You shouldn't have to use any extreme force, though.