My basket assembly came detached from the tube base. Is this the way it's supposed to come or is it broken?
1351007
It is broken. My hubby soldered mine back together for me. It's good as new now and saved the hassle of sending it back.
243319
You can probably take it apart again, there are a few screws involved but most of the parts just snapped together. Just keep the instructions!
201999
Send him an email or contact Amazon about your issue, they will take care of it. If you've only had it for a month or so, just call Amazon and explain, i've never had a problem with them taking care of my problems. If you bought it from DesertOasis, you should've got an email from them after your purchase explaining how to assemble it and also how to contact them for assistance. Let me know if i can be of further help...Darryl
1148900
I can think of three possibilities. One would be obvious, if you pull the drawer baskets too far out they will fall. The second more likely reason is that the unit is not assembled tightly. It is very important that each of the connectors at the corners of the frame are inserted completely into the frame pieces. We have a total of 10 of these units and I used a hammer to get each one completely assembled. This makes the width of the unit minimal which will allow the baskets to slide in the tracks. The inside of the opposing tracks should only be about 1/8 inch wider than the basket and they will stay in place. The final possibility that I can think of would be that your side supports are bowed out for some reason. If you lay them on the floor they should be flat. If they are bowed out in the middle the drawers would fall out. Depending on how bad the bowing might be you should be able to straighten them out and they should work fine. Hope this helps.
1109626
Do Not remove screws! push down on one side while workin fingers under lip of other side f basket. work your way around lip til it pops out. It snaps back into place.
708749
you have to remove the basket (6 bolts) and then the top goes down fine. Its not difficult but it is a pain if you do it alot. You may want to get different bolts for the basket if thats the case because the allen heads on the supplied bolts wont last if you remove them alot.
532685
I have the same basket and the handle is removable. If you apply some pressure to the basket, it will deform and voila! The end of the handle can be popped out of its little sock.
123441
I had exactly the same thing happen with mine when I assembled it. I increased the torque & tightened the bolts so that they sunk into the tubing - the result was perfect. I think that they need to explain that these need to be super tight, so they have to actaully squeeze the tubing in a little. Hope this helps. Regards, PP.By the way, I am sure that you did this, but make sure that the washers are in the right way round, as they are the same anlge as the tubing.Good luck.
1464224
there was a threaded nut soldered into the base of mine. I just screwed the center post into it, put a drop of clear nail polish, and tightened it up. Mine works just fine. Hope this helped.
57109
I ran into a similar issue and then realized I had put it together backwards. Took it all apart and had it together and working in just a few minutes. I'd double check that everything is together the right way.
621174
Yes it came assembled. If I remember right the only thing i had to do was adjust the handle bars to my liking and put the basket on.
1699973
The basket is bolted in place. It is not designed for fast and easy removal.
1203146
I had no issues assembling this bike, there were, however, parts missing(nuts and bolts) i replaced those got the bike together and went for a short ride to test it all out before i let my GF(who the bike is for) ride it. Well i immediately regretted buying the bike. The frame is bent and pulls to the right. i should have spent a little more and got a better bike. She seems to like it overall but she also regrets the purchase and i probably wont ever buy a bike off amazon again because of it Local Bike shops for me from now on. the 6 speed gears are a plus. having the baskets is nice but the whole bike seems poorly engineered. I had no issues assembling this bike, there were, however, parts missing(nuts and bolts) i replaced those got the bike together and went for a short ride to test it all out before i let my GF(who the bike is for) ride it. Well i immediately regretted buying the bike. The frame is bent and pulls to the right. i should have spent a little more and got a better bike. She seems to like it overall but she also regrets the purchase and i probably wont ever buy a bike off amazon again because of it Local Bike shops for me from now on. the 6 speed gears are a plus. having the baskets is nice but... » Read More I had no issues assembling this bike, there were, however, parts missing(nuts and bolts) i replaced those got the bike together and went for a short ride to test it all out before i let my GF(who the bike is for) ride it. Well i immediately regretted buying the bike. The frame is bent and pulls to the right. i should have spent a little more and got a better bike. She seems to like it overall but she also regrets the purchase and i probably wont ever buy a bike off amazon again because of it Local Bike shops for me from now on. the 6 speed gears are a plus. having the baskets is nice but the whole bike seems poorly engineered. « Show Less
195073
Wow, I did not have that happen to me. Mine went together beautifully and looks great. I would suggest Lowes or Home Depot or a similar place. I suggest bringing the frame piece in need of the bolts to ensure a proper fit.
2186828
The shelf itself is screwed together but the baskets are fabric material and pull right out. Hope this helps
2280167
I sent it back due to design flaws. It wasn't safe. The two rear wheels needed to be set back more. As it was the front wheel came off the ground when you tried to walk with it and there was no support. I think I remember that the basket has to come off and the axle bends forward and the two sides come together.
2070415
I don't remember how it came when it was shipped, but I do know that I had to kind of pull everything apart and then basket just slid in. I didn't have to screw anything. The screws are only if you want to screw in the base to whatever shelf you're putting it on. I'll have to look at mine when I get home and see.