My cirago drive powers up but no longer is being recognized by the pc. what to do? it&rsquo;s 5 years old; used nearly everyday.
144449
I still have mine and it is working fine! But I guess you will have to open it to find out if it is the case or the hard drive.
1614048
Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the enclosure. Hope this helps! Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the... » Read More Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the enclosure. Hope this helps! « Show Less
1279694
I am having this problem as we speak. Seagate just finished telling me that they believe the power supply is dead, and the warranty department says we need a new one. Unfortunately, they don't have any in stock, and they "don't know" when they will have then again... maybe a month, maybe more. What the HELL am I supposed to do to access my data until then? DO NOT buy this stupid thing. I had maybe 10 hours of use on the power supply before it died. Seagate told me immediately that the problem was the power supply, so they absolutely know this is an issue. GGGGGGGGGRRRRRRRRRRRRRRRRRRR!
1562358
I have the Seagate 2tb and I also run Windows 7 and it just asked me to upload an out of date app but it works. That's all I can tell you.
761379
I bought for something other than a Pc, so I'm not sure. What operating system? I recently had to learn a trick to get my PC to assign the drive. It saw it, but did nothing with it until I took a certain step.
1038972
I found that I did have trouble if i tried to plug into an external USB extension and had to go directly into the computer - but it sounds like you already did that so I'm not sure. Did you try to just bring up a Windows explorer session and see if there is new drive listed?
1548171
Mmm ,,, What install/set Bios?? ... I put mine in and the system recognized it as drive g: and Done. Could be a bad drive as Andre says ... Try formating. My Sys is Win7/63bit HP Elite. If your replacing C: then use the transfer program from WD Free and works great.
1653136
Hi, Just bought the drive to read old disks. Opened it out "mint condition, in box, sealed" plugged it into my USB 3.0 hub on my Windows 8.1 Machine. Plugged in a barely used zip cartridge from 10 years ago. Bam there it was.Plug and Play no problem. 15 year old "new device" with USB 1.0 port, works flawlessly on Windows 8.1 Pro via USB 3.0 Hub. I've had more issues with some USB 3.0 hard drives than this.Actually really surprised.
1879559
That's interesting. I just kept mine in a box, but that was fortunate because when the new drive failed they were able to retrieve my data (again) from my original drive. I would think a computer place that does repairs could help you.Sounds like a great idea, good luck.
1641222
Every drive I have ever purchased has been new - and worked great. If I got one that was old or used I would have certainly returned it - and if you are indeed buying new and got used, I would expect that you could contact Amazon for a return.
629562
Agreed superrabbit, my Passport died after 8 months. Thank god I have backed up everything to my other Seagate drive that I use as a secondary backup to my mac. I am looking to get either Iomega or Seagate 500G drive soon for my primary backup unit.
1305682
I put mine in a NAS. The NAS auto-formatted it. Sounds like a bad drive. Try connecting to another system if you can. Try removing it from the case (which could defective) and re-connect.
127406
I had a similar problem on Windows 7 after using a USB portable drive on a trip with my XP laptop. I plugged it into my Win7 desktop and the device was recognized, but did not come up with a drive letter. Using the control panel disk manager, I found and error message that it was offline because of some kind of a resource conflict with another drive. I was able to correct the problem by using a right click in the disk manager to put it online. I think this is a Win7 bug, not a problem with the drive.
741703
More information please: OS? Steps you have taken (I.e. Have you unplugged the drive and restarted the computer, etc.) also, was the drive bring accessed when improperly ejected?
670050
I had the same problem. I got 2 of the same shipped from them and both couldn't be found. Like they work but couldnt be recognized. I reccomend going to best buy and buying a hard drive from there. It will cost more but you know it will work and you get customer service. That's what I ended up doing. Saved the head ache
968092
thanx for posting this.. i have no idea why, and I just bought one.. so I'm going to check my dvd/cd drive too! Also, is your drive partitioned correctly? My D drive had more gigs than C..
2130945
Try another drive. If it recognizes a different drive, it is not an issue with the adapter and is likely a bad drive.