Returning my fake Sophie Anyone had luck returning their fake Sophie to Amazon if you don't have the packaging anymore?
1673991
Yes, I was able to return my Sophie for a full refund. Purchased in May, used in November and returned in December. I did choose to receive an Amazon.com credit, which may have had something to do with the hassle free return. I did have to mail the toy back (without manufacture's packaging), but Amazon paid for the shipping.If the Sophie I received from Amazon was not fake, then the maker needs to rethink quality control. As I stated in my review the Sophie I received was very low quality compared to the one I found instore at a local retailer. Flimsy feel, strong rubber/latex smell, dusty/powdery, paint rubbed off with finger and instantly dissolved away when wet. Yes, I was able to return my Sophie for a full refund. Purchased in May, used in November and returned in December. I did choose to receive an Amazon.com credit, which may have had something to do with the hassle free return. I did have to mail the toy back (without manufacture's packaging), but Amazon paid for the shipping.If the Sophie I received from Amazon was not fake, then the maker needs to rethink quality control. As I stated in my review the Sophie I received was very low quality compared to the one I found instore at a local retailer. Flimsy feel, strong rubber/latex smell,... » Read More Yes, I was able to return my Sophie for a full refund. Purchased in May, used in November and returned in December. I did choose to receive an Amazon.com credit, which may have had something to do with the hassle free return. I did have to mail the toy back (without manufacture's packaging), but Amazon paid for the shipping.If the Sophie I received from Amazon was not fake, then the maker needs to rethink quality control. As I stated in my review the Sophie I received was very low quality compared to the one I found instore at a local retailer. Flimsy feel, strong rubber/latex smell, dusty/powdery, paint rubbed off with finger and instantly dissolved away when wet. « Show Less
344120
I ordered this on 30 June and the damn thing refuses to arrive. I am getting really angry with Amazon. Does anyone have any idea of some other place where I can get a good deal on this.
1189773
I always try to buy stuff like this through amazon, but I've also received it from a couple of different sellers.... its always been the same, grey plastic, white gauze and "apparently" official KX plastic wrap and paper label. I know some have reported fake ones.... if so, report to Amazon, complain and return.... yes, its a pain when annoying people do bait and switch, but still a "current" fact of life unfortunately.
335133
I was worried about the same thing. After I received the case I founda code in the packaging. From there I was able to go to the official Spigen website to check the authenticity. And to my surprise it was an authentic product. So the Amazon deal is excellent
165357
I'm wondering the same thing. After my own positive experience with these phones, some friends also bought the same phones. I bought them for close to full price, and they came in *very* retail packaging that was extremely difficult to open, so I'm sure mine are legit. However, the friends in question both bought them for less than $20 from 3rd-parties, so we'll be able to compare quite easily if they're Chinese bootlegs. When they arrive, I'll make sure to post back if they turn out to be fakes.
409536
Has the counterfeit/knockoff issue been resolved? I too received one in this condition but didn't think much of it until I read this and the buttons started losing their luster. Would like to re-order for genuine if the issue has been resolved. Thank you.
2094099
I had the same results when I sent them email; that's why I decided to call them. As far as lying, if I don't get my order in another week, I'll know who did the lying/misinforming. Amazon should realize they have alot of competition and I'm willing to pay a couple extra dollars for better service than this. I'm supposed to get my order by the 17th. I'll drop a line here to let you know what happen, if you like.
1888360
Sorry i dont know what there refund policy is because the one i got was authentic, trust me if it wasnt my girlfriend would have probably bit my head off. Dont be scared to purchase espiecally if the seller has positive feed back and the price is right.
1027710
Mine was missing the extra refill pad. And the curler was also a fake for certain. Hope you got an authentic one.
1438365
No! Well, at least the one I received was a knock-off. I was so disappointed. It was definitely represented to be the "real" thing, but it was a fake. The box looked authentic, but the Mia looked odd. I called Clarisonic and gave them the serial number and they said it was definitely fake and they had heard many complaints like that from amazon. Best of luck. And I hope that helps you.
2101880
that's the only way I would except one as I ordered one and it came in just a small plastic box, not the retail package and I just sent it back to amazon for a full refund and made sure the 2nd try that the site I purchased from showed and said retail packaging for my money...
817221
I just received a knockoff that was sold by East River Inc and fulfilled by Amazon. I will be contacting Amazon for a proper replacement, and I have to say I am very disappointed with Amazon. Clearly I am not the first person to receive a knockoff, but I trusted I would receive a real one since I knew it was fullfilled by Amazon. When an item is fulfilled by Amazon, that means they are holding it in their warehouse and have the opportunity to inspect it, so it is inexcusable for them to be selling a counterfeit item.
2096621
It happened to me too. I contacted the seller and they asked me to email them a pic of the packet, which I did. Then they sent me the right one.
1146567
Mine came the same as yours - no official packaging that I've ever seen. ;-) hope that helps!
377091
Thank you for noticing! I thought I was the only one who questioned this. I would never have known if I hadn't tried to order one for my mom's birthday because she liked mine so much. I nearly dropped my teeth when it was listed at $119.00. I checked the next day and it was $249.00! In addition, there was a new seller. It appears as if the second seller bought out the first one. Other sites seemed to have their stock dried up as well. When I bought mine Amazon sold it and I used my prime membership to save on shipping. Seems like someone figured out a dirty little way to scam us. I wonder how many other low profile products are going the same way. I called customer service. I did not get a satisfactory response, so I e-mailed them just now. I hope they take notice.
1285159
Thank you! I'm glad Amazon didn't give you an issue with the return. I was concerned about that. Was there an issue with the program? Was there something you didn't like?
1361203
Unfortunately, that's the problem with sellers who are just using Amazon as a storefront. If you buy the item directly from Amazon (ships from and sold directly by Amazon), you'll get a genuine product.