Freezing up My daughter's leappad seems to be working fine until we play the Bubble Guppies App. It's here favorite and whenever she plays the video, halfway through it freezes completely up (screen goes clear) and we have to take the batteries out to turn it off. Does anyone else have this problem or is it just ours? Freezing up My daughter's leappad seems to be working fine until we play the Bubble Guppies App. It's here favorite and whenever she plays the video, halfway through it freezes completely... » Read More Freezing up My daughter's leappad seems to be working fine until we play the Bubble Guppies App. It's here favorite and whenever she plays the video, halfway through it freezes completely up (screen goes clear) and we have to take the batteries out to turn it off. Does anyone else have this problem or is it just ours? « Show Less
1649049
I am having this very same problem. My daughter played with it for one hour before it froze up. Tried everything but it still is freezing.
1486471
Just got the pets pal plug in game and it will freeze up and I have to do the same thing and remove the battery. The screen freezes and I can't turn it off. I have twins and I'm going to see if the game freezes up on her leap pad. If it does I'll know it's the game.
1649050
we bought 2 of these for Christmas, one worked and the other would not. The tuning would stick at 8% and sometimes 34%. Tried everything i could find online and nothing worked. I called them and with in 2 min. someone picked up. They emailed me a way to reset the unit by entering ctrl+shift+R. Still did not work so I called back and again someone answered right away. They are sending me a new one and said it will be here in 7-10 days.
1649051
To the person that said "take out the cartridge", THANK YOU!! My little cousin was having a fit bc his pet wouldn't work. It was even worse bc his twin brother's was working! Took out his cartridge & wa-la. Thanks.
1649052
Tami --Thank you for taking the time to post 'the fix!' I will try it as soon as I can! Thanks again for saving me the trouble of having to call customer service :).
1649053
Here is what they sent me to do:Open the LeapFrog Connect Application, go to "Setting" and try both the "Repair" and "Reset" option.On the LeapPad Device+ Right on the DPad (Since the device can be rotated two ways, the right arrow is on the right side of the DPAD when you are holding it in portrait mode)+ Home+ Down VolumeAnd while holding all 3 buttons, while turning on the unit.Connect the LeapPad to the computer.
1649054
Here is an easy solution I found. If you want to play the pet game take out any game cartridges that are in the leappad. It seems like when there is a game in there, it has problems launching some apps. Hope this helps!
2273622
Mine still works fine, i made sure i bought the original Disney company toy, my son handles it rough and throws it hard on the carpet/bed - hopefully it stays good, but if yours broken for what ever reason, try calling amazon / company, not necessary they should replace it but you never know.....
502491
Try unplugging it for a couple of hours. Mine never froze just stopped working, I think there is an internal reset. Hopefully this will help you.
1013927
The only movies it plays are the ones you can download from the leap frog connect. Some discovery animal ones, the leap frog learning dvds and they just added episodes of word world. It does not have any music to download. So that is one major difference. The only things you are able to download have to come from the leap frog connect site. Where inno tab you can download your own music /videos on the sd card, if you can figure out the format to put them in! Someone commented somewhere......Get the LeapPad if you are steering more for education.......the innotab more for entertainment! That is what helped me. The only movies it plays are the ones you can download from the leap frog connect. Some discovery animal ones, the leap frog learning dvds and they just added episodes of word world. It does not have any music to download. So that is one major difference. The only things you are able to download have to come from the leap frog connect site. Where inno tab you can download your own music /videos on the sd card, if you can figure out the format to put them in! Someone commented somewhere......Get the LeapPad if you are steering more for education.......the innotab more for entertainment! That... » Read More The only movies it plays are the ones you can download from the leap frog connect. Some discovery animal ones, the leap frog learning dvds and they just added episodes of word world. It does not have any music to download. So that is one major difference. The only things you are able to download have to come from the leap frog connect site. Where inno tab you can download your own music /videos on the sd card, if you can figure out the format to put them in! Someone commented somewhere......Get the LeapPad if you are steering more for education.......the innotab more for entertainment! That is what helped me. « Show Less
495883
Mine started to freeze and then kept on. At first I was able to hard reset, that stopped working then I tried I hit the outside reset (Pinhole button on the side), it didn't work. I only had it for two weeks. Snowy screen constantly. So I returned it.
320711
Hi! I must say you did a great job!!! Thank you very very much! It was so frustrating to see unworking memory. People from Leapfrog did nothing to solve the problem. Thanks again for your kind help regarding SD recognition problem.Another problem is how to remove files. The synchronisation doesn't works. Did you try it?I would appreciate very match your help.Cheers
2104947
As all others answered, you have to reset it by using paperclip in tiny reset hole. Is it fixed yet? I had trouble with start button I got answers to that one if needed.
1710956
Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking around, I will come and post it for you if your question is still open and unresolved. Best Wishes Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking... » Read More Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking around, I will come and post it for you if your question is still open and unresolved. Best Wishes « Show Less
749191
Maybe you might need to change the batteries. My daughter's Unicorn signs and says so much stuff. I don't remember if there is switch to change from Try Me to Play. You can always contact someone of the issue you are experiencing with your Unicorn.
519092
I started getting same issue with duck one after one week and in two week it completely stopped working. Then I returned and ordered frog one and that is working good since one month. I will suggest to return it and go for frog.
184368
i have been trying for days to do this..my leap pad is useless because the screen tells me to connect to computer but when i do it says tuning up leap pad...gets to 5% and stops...I have disabled firewall, I have tried a 32 bit computer..i have uninstalled and installed and called leap frog and still have useless leap pad...so annoying because its supposed to be a top toy..
1013932
Just checking, the Leapad does NOT play videos or music? We were about to buy it for my 5 years old nephew, but I we want something that can play movies and music, so we don't have carry his portable dvd player along anymore, or use our phones for him to watch videos or listen to music. I had not even considered the Innotab, but being able to play videos and music on the tablet is hands down better than having a built in camera, imo. Could somebody confirm this, thank you.
362558
We just had the same problem. After going online to leapster's site we tried recalibrating the stylus to the screen and that solved our problem. The procedure is located at: http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1736
677612
We didn't get the version that's in the picture, but we got a leapfrog leaptop a year ago and we didn't have that problem with it! I'm sure you have looked, but just incase you haven't..is there a brightness button or switch?
88743
My 2 year old daughter has had hers now for about 3 months and uses it daily along with her cousins ages 6 & 8. The pink cover has never yet come off or even moved that I have seen. I am sitting here beside it, as it is in the middle of the living room. I am guessing that if they jump and land on the pink cover, the bounce pad underneath will get pulled when it stretches. I must be lucky that she/they jump on the black all the time. Does this sound like what is happening to you?
1233423
I purchased the tablet for my 3yr old and she likes it, but it will shut down in the middle of her games. I guess it's good that she's only three. I really want to return it for a kindle fire, but she's only three so I'm gonna try to deal with it.
856947
My granddaughter & I touch the screen & have used it that way. I guess you could do that to. Just not sure if everything would work that way on it. Hope this will be helpful. Have fun with your Leap Frog..