Based now isn't working properly. How can I return this? It's listed as non-returnable?!!! I haven't even had it for 3 weeks yet!
306572
Hello, Due to the nature of your query, please contact customer service directly. They will be able to assist you with your order. Here's a link to their contact form:
534043
I returned ours. Had a problem with it speeding up and slowing down. Returning is easy enough. Just go to amazon's website, login, and go to returns. Print out the return label and mail back to the company. I had to later email the company to get my refund, so be sure to stay on top of it!
1113574
if it's a recent purchase, you should be able to return it. don't try to fix it if its under warranty.
1628310
My advise? Return the item ASAP. Mine was also damaged but since I'm using it outside the US I took a chance and repaired it. It has been a nightmare, it is just not working properly and I've spent over $200 USD in repairs so far.
152105
I couldn't get it to work properly, no matter what I did...I was extremely disappointed...be careful...I tried everything, even getting someone else who has one and they couldn't get it to work either...and when I tried to get it replaced, but was refused because I had gone 6 weeks...two weeks past the deadline for returns or refunds...wasted almost 500.00. so make sure that whatever issues you have, even WITH their advice, don't wait to be sure it works properly...
1464636
Go to youtube and look up the video, they show you exactly how it works. If yours doesn't work like in the vid, send it back immediately for a refund/exchange.
2147895
Fortunately mine has been working fine since receiving it. my suggestion would be to send it back for an exchange or a refund.
1983452
I went in through my Amazon account and went to "Your Account" where there was an option to "Return or Replace Items". It seems like I had at least 30 days in which to return it for a refund. I just sent mine back yesterday because the side blew out. A friend of mine has the "green" one by a different company and she hasn't had any problems as of yet. It may be made better. She's going to let me know if it fails on her.
323490
Same here. Less than two months old. Do I have to return it through Amazon? So I won't have one while I am waiting for the return unit. That's not acceptable. Any alternative other than buying something else?
2134644
Speaking as another customer, if you're dissatisfied, pack it back up and return it. Ask for a replacement - tell them you ordered a new item, and they sent you a used one.
730463
I need to return it because it stop working with a month of use? If I can get new one or my money back.thanks
1164018
No problem! Glad to help. Fortunately, Amazon's return policy is more than fair and very easy. You would have to accepted return shipping charges (unless something is actually wrong with the unit), but I have NEVER had a problem with returning things to Amazon. One reason they get a huge amount of my business.Good luck!
272806
I agree with the other person. Get your money back while you can. I had trouble with it turning on after I had had it a little while and contacting them. Then it started working again so I kept it and then right after the date that I could return it, it stopped working again and they would not take it back. So I lost all my money. It was very aggravating.
2220477
This is NOT compatable. We purchased it and it doesn't work and they charge to return it (restocking fee).
746170
Mine stopped working altogether after 1 week. Count yourself lucky dude. They don't respond and don't refund or exchange.
1200987
Please return it if you can. I'm stuck with it and it is too late for me to return it. I don't use it money down the drain.
1691397
Yes, I had that exact problem. Wound up sending it back within the 14 days return period. Amazon won't even exchange it, had to be returned.