This pump has only been a few weeks old and it stopped working. I shook it and it started by stopped again. I would appreciate a replacement please
1667264
You need to go back into your Amazon.. "YOUR ACCOUNT".... Then go to "YOUR ORDERS"Look for picture and reach the seller through those buttons, to the right of the picture of the pump.
1667265
Not sure who you bought this from since this is a general forum. The pump must be cleaned on a weekly basis depending on the number of pets you have. You can review a nice video of how to do that here: https://www.youtube.com/watch?v=TYyTFv_u3Sw
1667266
My replacement was made after having a fountain for 8 0r 10 years prior. Have had no problems, with new one as yet.
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
135965
To be completely honest I do not know if there is a replacement pump. Though have you tried taking it and cleaning it with a q tip. If you clean the motor with a q tip once a week it helps. If it is not pouring water out take it apart and clean it. Do that once a week too and it should work for a long time. The tank that holds the filter comes off so you can clean out any hair that may get caught. I hope this helps. It would not hurt to call the company to see if you can get a replacement pump if my sugestions do not help. Wish I could be more help.
737818
They will not answer you. Mine stopped working 2 week after warranty ended. Pump impeller stopped spinning. Send them 4 emails. They did not respond. Distributor is H.W.P, Inc in Utah. His name is Brady. hwpinc.com
175981
Ask Amazon to replace it, next time use it carefully. Amazon is great in replacing.
1195332
Hi Jeff. I went to the Grundfos site to find replacement pumps for the part number in your question and your pump could not be found. What "type" of pump is yours? For example: UP15-42F. Without knowing what your needs are I really can't answer your question. I would recommend going to the Grundfos site to find a replacement that will fit your situation.
153955
This seems like it would be a problem with the pump that the factory could take care of. If it is less than 90 days old i would think that they would take care of it.
799459
I haven't had to replace mine but I believe the one found here (http://store.petfountain.com/drinkwell-360-replacement-pump) is the correct one. Before you replace it, I recommend you dismantle it a bit - pull off both ends, pull of the 'fan' cover after you remove that end piece - and wash it through with super hot water. Mine has stopped working twice when I've plugged it back in after doing a cleaning and it meant I didn't clean it well enough and there was still gunk inside. When I re-washed it, more came out and then when I plugged it in again, it worked perfectly.
584080
When I set my dish up the pump started working immediately. I would guess that you have a faulty pump and let Amazon or the company you ordered from to see about how to return. They would not accept my return because everything worked but my cat just refused to drink from it as the noise spooked her. As yours is faulty equipment I can only hope that an exchange will not be a problem for you.
1833208
It sounds like your pump went out. You can contact Chauvet about a replacement, our get the part number and find a replacement online somewhere, or there are companies that repair foggers, you can also try to clean your pump on your own, but make sure you are prepared to buy a new pump should that not work for you. To make sure my pumps don't get clogged up and to keep build up out of the lines, i run mine about every the months, and for cleaning, i just run some white vinegar through the system. This helps to clean gunk out of lines and heater block. It also brings the output back to what it was new, output decreases over time as it gets clogged up. If any more questions, please feel free to ask.
323513
Yes, you can buy replacement pumps on the website. Even though I have not had to replace mine, I checked for that option just in case.
506675
either the hose has stopped up or the pump has gone out. mine only lasted 14 months went back to a bissel
668954
Mine broke after about 6 months. Not sure if I will buy another. The pump doesn't last long
1839239
Yes, last two orders the pumps are not working. I have been using these for about 2 years and no issues. Then when the first one came and I could not use it and my boyfriend also spend a long time trying I figured it was a fluke. Now with the second order and not working I am not so happy.
1126667
Sorry you got a bad one. Mine works perfectly. Hopefully you can get a replacement.
1821655
You can buy a new pump for your fountain at www.pioneerpet.com If you have any other questions, please contact us at tina@pioneerpet.com
1716802
I owned this pet fountain for less than a week and the pump stopped working. I returned it. Water levels were fine.