Does anyone know where to go to request a replacement under warranty? Mine has failed in < 1 year.
1651662
You will need Proof of Purchase. I got the drives from Amazon, so that was easy. Call Buffalo's 24x7 Support Center at (866)752-6210. Ask them for an RMA. Follow their instructions precisely. You will get your new drive in a few days. R Cooper (below) is right. Take the drive out of the enclosure, otherwise it will run hot and fail in a year or so. You will not have a warranty any longer, but may have a drive that lasts more than 12 months.
1651663
You call get and RMA and send it to buffalo. I have 4 and 2 failed. Sent one in and 1 they lost it. the other one the "case was opnened" so warranty is void. Hope you have better luck. Waiting for #3 and #4 to fail. I took the drive out of #2 and it works fine.
1651664
Go to the Buffalo site and navigate through the labyrinth under support. the answer lays within. You supply them a serial number and proof of purchase They supply you with a RNA# and a prepaid UPS label to return the defective device. they will replace it with a new or refurbished model. The only hassle is finding the page.
1011356
Contact the retailer they will make good on it. I had a problem with mine and they replaced it.
633480
I'm sorry, but I can't answer that question. I just bought a new one when mine went bad, so I don't know how to get a warranty replacement
462648
According to the papers all you have to do is contact support and they will send you a free replacement. Ill try to post a pic of it on Amazon here soon.
438213
Is there anyway you can contact the seller? Maybe he/she will do something for you. If that doesn't work and if you don't have a warranty, then I don't think you can do anything else, except buy a new one. Sorry.
1452243
contact amazon customer service and ask for instructions on return for replacement.no problems with mine so far.
1713921
I had to replace the entire unit so I'm probably not much help. I'd give their support center a call -- they may be able to troubleshoot it remotely. Good luck.
1944799
Check for a warranty, if you would be organized enough to claim on it. FWIW, we had extremely good service out of the ones we bought years and years ago. Not sure if manufacturing has changed. My child was a toddler when we bought them, and he's almost out of the teen years old now. A few times through all those years, we've noticed a few bugs and unplugged it and plugged it in and it's started working again; or plugged it in for a couple of weeks in a different area of this house when I started seeing a few bugs in far flung areas. (My limit is 3 bugs before I react.) We JUST ordered a replacement for one unit. I started seeing a few bugs this Summer. The lights on the unit were not acting as they had in the past. (There's a pattern to the lights if you watch it.) This time, unplugging it did not reset it -- not sure if it finally failed or if that unit got hit by lightning. This time, the electronics guy here said it had really failed. Of course, with any electronics, no telling if the newer made units are manufactured elsewhere or with different components. So I can't predict quality of the newer units. It's worth a try imo because two of these units have kept my large house bug-free (other than spiders in the ceiling and ants coming in the back door), never sprayed any insecticides, for... 16 - 18 yrs? I hope the new units give as good service! (Said engineer is going to open the failed unit up and see if it's simply a capacitor or something repairable when he gets time. Just curiosity. The schematics are available online now if you search for the patent. But we just went ahead and bought a new unit. )
353320
I had the same issue. Contact the company. They were willing to help me out and got a replacement out to me.
870642
Mine too but I called the number on the box (866-326-1313 - I think that was the number) and they told me to send it back and if they can't fix it they will replace it, as it has a 1 year warranty.
1967291
Should be under warranty.I would suggest going to Amazon for a replacement, assuming it was purchased from Amazon.
861080
I would love to know this as well... Anyone found a replacement that works?
1727004
Sorry, I haven't had any problems with mine so I'm blank on where to tell you to go. Best of luck finding it though.
2185254
I'm looking for the same...Can't even see warrantee's. Currently trying to replace one that gave out after 1st year.
680473
This happened to mine too. They replaced it (if purchased within a year). You pay to ship to them and they pay return shipping. No argument, no hassel. Nice customer service.
1448847
I've had no problems with mine. The other replies appear to be good suggestions to try. If the fails you can always try to contact the manufacturer.Good Luck.
175981
Ask Amazon to replace it, next time use it carefully. Amazon is great in replacing.