I ordered the heating pad but it didn't come with the ACUPWR (TM) Plug Kit as stated in the item description. Did any of you receive that?Thanks.
1348973
Yes we did receive the plug kit - it was in a little red draw-string bag in the bottom of the box. Further we have no idea if the pad works because it fortunately was not need on our trip.
259943
I just bought one and it came with the sticky cup and deluxe cord instead of the 2 smaller cups. Not sure if they are now shipping with the sticky cup or if it was a mistake.
1792495
Yes, mine came with the pressure pads, but, they didn't work when I got them.
338524
wish I could help but, I don't know what you are asking. is it a heat pad ?
1220881
I'm having the same problem. There is an order form for replacement mineral pads on the last page of the manual that came with this humidifier.Shows the item number as P/N SMFP-3 and the unit price as $6.00. No info given as to the size of the pads or number of pads you will receive for your $6.00 dollars. Says mail your order form to : Kaz USA, Inc.Consumer Relations250 Turnpike RoadSouthborough, MA 01772Phone: 1-800-477-0457
733427
Just wandering if you ever bought this heating pad? Does it have the auto-shutoff or not? 4 answers....2 say yes, 2 say no. I'm looking for one without an auto-shutoff. If you could let me know, it would really help. Thank you! :)
1377733
Dear Scott,We sell the heat strips, please contact our sales dept. at 888.474.9966 for assistance in choosing the correct heat kit for your application.Sincerely,The AC Outlet Amazon Team
502599
Mine doesn't heat up like a heating pad does,but just that subtle cozy warmth creates a wonderful feeling.You have to realize that this is a warming pad and doesn't work like a heating pad.I have had no problems with mine yet,and I love it. Please make sure you have it connected in the plug correctly,and the controls are working properly.I hope you have many warm days ahead of you,and I hope my answer helps you. God Bless
1077568
I received the Euro Tech hot water pot in a damaged box. the unit was also dented. I sent it back and the company that sent it indicated a full refund would be mailed out. To this date, we have not received the refund. So I never even plugged it in to see how it worked. Hopefully you folks can help us out .Steve Holmes4 Kielty DriveNewmarket, NH. 03857
1438921
Unfortunately yesi use the new silicone heat pads ,lite wt and work well. Walmart sells them
1490236
They do Julia. You can go to the Thermophore website and order it. I personally prefer the manual switch because I tend to fall asleep with the heating pad on. However, after posting my last comment raving about this heating pad, the manual switch has broken and since I made the purchase 6 weeks ago I have been unable to get either Amazon or Battlecreek to help me with regard to a replacement. I am very disappointed.
778649
I'm sorry, I don't recall. I opened 1 box tried it out and was extremely disappointed. They don't work as advertised. A total waste of money. Stick to regular heating pads. It takes soooo much time to heat one up, and then only lasts 15-20 minutes, tops.
150495
When I received mine, the box was sealed tight and it was definitely brand new. Mine is the shoulder wrap heating pad and I love it. good luck!
1027710
Mine was missing the extra refill pad. And the curler was also a fake for certain. Hope you got an authentic one.
150494
Yes ma'am. It comes in the original box and it is brand new. Best heating pad you could buy. Worth every penny.
765592
Hello, did you have any luck getting a replacement pad through the warranty? Wondering if it's worth it or not to contact. Thank you!
150508
You should return the package to Amazon for incomplete packaging, parts are missing. I received my product with 2 plugs, the pump and the chart as well as an instruction sheet. Return the entire product and request a new one. When you return it indicate parts are missing.