zune won't turn on We bought my daughter a zune for her birthday and it won't turn on. she said she loaded the software and charged it and it says it is charging but it will not turn on. Any suggestions? zune won't turn on We bought my daughter a zune for her birthday and it won't turn on. she said she loaded the software and charged it and it says it is charging but it will not turn on. ... » Read More zune won't turn on We bought my daughter a zune for her birthday and it won't turn on. she said she loaded the software and charged it and it says it is charging but it will not turn on. Any suggestions? « Show Less
1674922
Got my Zune yesterday and I'm having the exact same problem. I hope one of us can figure it out and post a solution here!
1674923
Everything is working great now. Once the battery drained, I was able to recharge it. Apparently there is a charging error sometimes before you get the new software update on your zune. It only happens when you first get your zune. The person I talked to at Zune was very knowledgable. They are working out great for my 6 and 8 year old. Perfect gift at the $90 price I got them for. :)
876082
I have the same problem. Got my Zune today and nothing. The battery icon stays on the screen even when it is unplugged. Guess the price was too good to be true.
1674924
I just got a new zune. I plugged it in to charge it and it never charged, it was stuck on the charging screen. I called zune and they want me to drain the battery, by holding down the play button until the device says low battery. It is supposed to take 15 minutes. Then they want me to recharge it again. At least the customer support was fairly quick. I'm hoping this battery is going to drain soon. It's been 8 minutes.
1674925
OKAY -- I went back to Zune's Support website and reread everything again. Like I said before, I got mine on Christmas and it stopped working today suddenly.... I tried the whole lock/unlock thing but what worked was going to Zune's support website. BUT this worked for me ::::: It said to put the Zune to unlock, hold down the BACK button AND UP at the same time until it reboots -- it worked for me hopefully it will work for you!! Good luck to you!
1674926
I ended up sending mine back to Amazon. They were super-cool about it, shipped out a replacement via 1-day the same day, and I should have a new ZUne by the time I get how from work today. We'll see if I fare any better this time around.
1674927
If it's connected to the computer - close the software to be able to use the functions on the Zune. If it's not connected. make sure the small slider button on top is in unlocked position. A good idea is to fully charge the battery initially then not to let it run out after that. When at home and using the computer, connect the Zune and let it charge, won't do it any harm.
1674928
To help you all: Moments ago this happened to me. Connect the Zune to your computer. Immediately, hold down the play button and while holding it down lock the Zune. Then continue to hold the play button, then press the center button, and the back button (do not let go) as you onlock the Zune with the other hand. The battery charger icon will appear. Then sign into your Zune account, see if the device appears. If not, wait until the update software comes on and update software to 2.3. Within minutes, mine started to work. Hope this helps you all; and good luck!
1674929
I, too, had this problem. I called Zune support and after 15 min of trying to restart/reload the software they told me I have to send it back for repair. They are sending me a shipping box and said it will take about 15 days for a return. It had some charge in the battery when I opened the box but would never take a charge and the software on my computer could never see the Zune. After a day of trying to charge it the screen went to the plug icon and would not turn on or off.
1674930
You were lucky they got to the point in 15 mins. They made me go through a battery charge and drain which took two days before they issued a repair order. Repair order for a New device ? They should be sending us a replacement first. Its going to be about a four to six weeks before I can use my brand new ZUNE ! It sucks big time.
2171185
Thankyou for posting this info regarding the radio and remote will not work correctly with the HD Zune.I'll have to pass.Thanks again
2203295
We just had a similar incident with one of ours. we just let it run itself down till there was NO battery life left. I almost threw it out because I thought it was broken! I decided to charge it one more time to see if I could get it to work and it had reset itself and came on and worked properly. just let it go till it is dead dead dead and then try recharging it and see if that works
1542071
When I first plugged it into the On Stage my iPod said it couldn't charge with this device, but it wouldn't play either. I've tried plugging it back in after finding these posts, and there's no message as before; On Stage (or iPod) doesn't acknowledge at all. It's as seated in the port as it possibly can be without worrying I'll wobble the iPod and break it. My mini-iPod still works just fine on it as always. Any suggestions? Thanks!
1710959
Have you been able to find any more suggestions on a frozen zune? I have tried your ideas, but it's still frozen. I would appreciate any more info you might have to offer.Thanks!
205342
The top right button (play/pause icon) needs to be held down until the screen turns off. Then to keep it off, switch the tiny tab on the left tippy top of the Zune over so the pink area is showing. That locks it so it won't respond to whatever you do.
761293
The new firmware has some bugs that can potentially scramble your music collection. If they happens, you'll might need to format your Zune and rebuild your music library to fix the problem. You might want to wait for a patch for that problem before you install it.
225623
I got a Zune for Christmas and have already sent it back. I loved the look, the feel, the bigger screen, and the radio. The only problem I found was the software and it lagged(like a PC). Until a new version of the Zune comes out I would go with something else.
766498
Help! Same problem. Ours worked for less than 24 hours and will not turn on at all, no light, nothing. It doesn't even almost come on. Blank. Screen. Frustrated!!
149198
I personally returned mine after it froze ten minutes into playing around with the functions, and bought another player with the refund.If you haven't already, you should hold the reset button for ~10 seconds (as opposed to just pressing it) and see if that does anything, like commutergirl suggested.Also, maybe double-check to see that it was plugged in properly for charging? Sometimes USB ports can be weird.In any case, good luck! I hope it's just a temporary thing and that it works soon for you!
1798506
Try looking here: http://www.zune.net/en-US/support/usersguide/gettingstarted/default.htm
831564
I also charged mine for 24 hours, actually longer cause I charged it in the guest bathroom. Anyway, I pressed the button and while holding it you slide it up and it turns on. Maybe charge it longer and if that doesn't work it might be a defected one. Hope you can figure it out, otherwise you'll have to send it back and wait to get another one. I love mine, so it would be worth the wait if you had to return it.
774845
I got one for my son in law for Christmas won't even turn on!! grrrrr How about that! I am having second thoughts on this one. Anyone else have this problem? And yes, I put batteries in it and I did try to hard start it etc etc..:(
950825
Might be the connection at the bottom of your Zune player. Check to see if any of your prongs are bent or broken on the Kicker or your Zune player.
1479457
Try holding the power button down for 10 - 15 secs. My daughter's Nabi would not turn on this morning after charging all night and this worked for me. Hope this isn't a frequent issue.....
1625643
Hi - I also purchased this tablet for my granddaughter for Christmas....2 weeks later it won't turn on. I have written to the seller and they have graciously provided me info to return it for an exchange. It worked wonderfully for the 2 weeks so I am hoping a replacement will resolve the problem. Hope this helps.
74786
I have owned Zune 80 GB for the past 3 years. It worked fine initially. It stayed unused for the, past year or more. Now that I want to use again, it is giving me a lot of problems. It took hours for the screen to even light up when I started to charge.The battery is draining dead after being fully charged in hold or off position.It is abruptly shutting off while playing music, if I touch any button for >>, << or pause.I cannot turn it on unless I connect it to the computer.Does anybody know what is going on? .........Ms. Espee.