I bought one of these machines but I need just the purple vibrator as mine broke and its the only way for the machine to turn on. Can you help please?
1670263
Unfortunately Healthy & Active does not sell the remote separately. You will need to contact he manufacturer, XR Brands.
1670264
Here is the contact information for the manufacturer.NicoleXR LLC CUSTOMER SERVICET: 866.469.2376F: 714.847.9008info@xrllc.com
889147
Just replace the broken one. Also, you don't have to have all the needle slots filled to operate the machine. Some small detail work only needs a couple of needles. I'm no expert--just a newbie user. Enjoy creating!
1319986
You could try googling the limitations, and if it's indeed burnt out, maybe try your warranty. I'm sorry I'm not much help, but if it's new, you may be able to replace the machine thru the seller/manufacturer - best of luck, they're awesome machines I hope it works out
872468
I had the impression that you could buy the wands that will make it produce the violet light. My friend has the same machine and that's what she told me. I used her violet light wands on her machine.
2273622
Mine still works fine, i made sure i bought the original Disney company toy, my son handles it rough and throws it hard on the carpet/bed - hopefully it stays good, but if yours broken for what ever reason, try calling amazon / company, not necessary they should replace it but you never know.....
2275385
I had this machine only for about a week before it broke and sent it back. I cannot help you.
1812559
It must be broken and you should return it and ask for a new one. I know the two I bought for my grandchildren worked very well.Good luck!
2148175
No, I cannot help you, the Nostalgia Electric came without parts, so I had to send it back and I am still waiting for my refund. Sorry!!
1839494
Sorry, mine just stopped working pretty sooner after purchase. Took it to designated repair shop, no parts available. Greenworks sent me another model for replacement, no problems so far, better design.
1720939
I was told, after I had purchased the machine, that you only got all the goodies if you bought it through Hypervibe. BTW, it is a really great machine, much better than others I looked at.
51870
Press down with all of your force you can gather and maybe it will slide open. I had this problem also. I tried to reset my deffective machine by taking batteries out. This did not solve my problems. These machines are absolute junk. I cannot believe Amazon sells this dud. Boo to them also!
1260353
we were ordering the Chauvet bubble machine that was described in the ad but we received an automotive breaker we would like to send the breaker back and have the proper item sent. The correct item was the Chauvet B-250 portable pro DJ effect bubble machine as I'm a DJ and needed this item by 9/24/13 for a high school dance and would appreciate it if this could be expedited as soon as you could. Could you please E-mail me with an answer at pamoclegacy@gmail.com Thank you very much.
1959693
You can order replacement parts from DeLonghi or an authorized appliance repair center. Visit DeLonghi's website for contact info (def use the phone customer service; email is spotty) and authorized repair centers. There was a great place near me that had frothing wands (I lost the tip) etc in stock. A possible upside is that your machine might still be under warranty.
1256809
I'm sorry to say the company was sold and they don'make the machine anymore. I can only guess it's going to be difficult to find. Good luck to you.
123615
I got rid of this machine and the manual a while back. Perhaps someone is selling a manual on Ebay - otherwise good luck in your quest - Scott
2175022
I am having the same problem with getting the cleaning supplies. I had thought to contact the maker and see if it would be possible to get on their auto delivery. I'm not sure if they will do that since the purchase was from Amazon and not direct from the company. If you would like when I find out I will leave a post in case you are interested in doing the same. I am really glad to see you share my feelings on the performance of this wonderful little machine. I can't say enough good about it. Reba
1029082
It sounds like you need to replace it: http://www.amazon.com/Shibari-Massager-Powerful-Double-Speed-Vibrating/dp/B00939J5T6/ref=sr_1_1?m=A2EFVXGKMS1MEN&s=merchant-items&ie=UTF8&qid=1405030980&sr=1-1&keywords=shibari Deep Memories 203 234-2001