UV light container keeps loosening up and filling with water, then it trips the breaker - net, not working -- any ideas. love the product
1661582
My husband says it sounds like the O ring is missing, if that is the case replace it, that is the only reason that would happen. We love our system and have had no problems.
1661583
I had the same problem. To prevent it happen again, I used the clear silicon to seal around the UL light container and so far my second filter is functioning well.
1661584
yea! dont buy it we have had the same issue poor design we did contact tetra and all total we have had three replacements and guess what the third same thing all total four filter with uv next season we will buy external Uv . We had even taken the glass tube and reseal around glass tube where the glass meets the green plastic i will say tetra did send a replacement more then once but we could keep doing this but they have a design issue and this will continue as I said we plan to replace next season with external UV best wishes on this matter .
2188165
I've never had that problem. Maybe contacting the manufacturer or seller will help. Good luck!
832507
Funny you should ask! I went down to my basement the other day and the light was OUT! The unit is supposed to be under warranty for 5 years. It's been two years since I had it installed. I have already spoken with the folks at Intermatic and will be sending the unit to them for their tech guy to take a look at it to see what went wrong. No matter how this goes, I won't regret having the unit -- if it took a hit that would have taken out my well pump or septic pump, it's still worth the cost of replacing it. But there's still some hope that Intermatic will find that it was a defect in the unit and perhaps it will be repaired or I will be compensated somehow? Hey, if they repair it, I'll keep it just in case there's a problem going forward two more years from now! So - you're right - there is no reset switch and the units are NOT serviceable by the consumer - However, the company is really good and if you send them the unit, they will investigate what happened! Jury's still out on whether I'm just out the cost - we shall see!
1647730
Make sure that you have no kinks in the hosing, and then you turn the water on all the way so it's shooting out the bottom stick in the tank and turn the blue switch and it should begin suction. If not double check to make sure all connections are done correctly and tightly. If all else fails contact the company for support and possible product replacement. The best of luck to you once it's working its a wonderful product
337643
Use lithium. I used alkaline and they leaked and consequently got jammed inside by the alkaline salts, ruining the light. I checked online, and this does not appear to be an uncommon occurrence.
1522902
I am sure that your problem has been solved by now, since I have not been checking my e-mails lately. When this problem happened to me, I just wait a few minutes until the moisture dries up, then it becomes easier to slide it off the bulb. Sorry for the delay in responding.
2195222
Have you checked all the connections to make sure they are tight? My husband loves his light and luckily no problems. If we had a problem we couldn't fix would have a lighting shop check it out, since we like it so much. Sorry I can't help.
1983097
Try unscrewing it and make sure it's not clogged, I've not had this problem, so I hope this works for you. My daughter loves this stuff.
2161903
I would try replacing the o ring on the plastic piece inside the siphon. I occasionally (once a month?) thoroughly clean the items and allow it to dry completely, but not every time.
1656201
I've found that if I remove the container and reset it usually works again. It seems to be very sensitive as to how the container is set on it. this has worked for me both times.
462609
I can't always see the steam and it runs blowing air if no steam so that may be what you're seeing. You should see the indicator lights on the front while power is on. While running I can't see the glow of the UV light. So if the reservoir empties, its working. I hope that helps you!
1230331
I've never had this happen. I think your container is defective. I would return it.
2208059
Well, to begin with, my device did not work right from the beginning. It opened water fine but did not always close the valve. I had to return it.As for your case, did you replace a battery? Or maybe battery voltage is lower than normal. Clean the contacts maybe.
105153
Be sure the lightbulb in the base is okay, and not loose. We had to leave our lamp on for a long time before the contents would flow. Also, contact the company as they were good about replacing the first lamp we received. We were told the lamps do not ship well in cold weather, but the second lamp has been fine.
763618
Add some water then cycle the power on the saltron. Repeat until its in normal range. It worked for me.
1179440
I also purchased a sterilizer. The light seemed to work then realized it did not stay on...thought it may have been bulb so I replaced the bulb with the spare that came with the unit. Same thing happened. I contacted company to see about exchanging the unit. They said "We are sorry to hear that you are having a problem with an item you purchased from us and we appreciate your patience because of this. Unfortunately the unit is past the 60 day guarantee. We can suggest that you check for any loose or frayed wires that could be causing it not to work We can offer a discount on a new unit" Unfortunately we were not aware that there was a problem until after the 60 days because we thought it was working!!! Look for frayed wires!! On our new unit?!
912827
You can contact nebo's customer service dept. from their website. Tell them the problem. They sent me a new light bulb and so far it still works