The seagate i have is completely enclosed. did you take the back or top off of yours? if yes do you put it back on for shipping?
218670
Not sure why the photos show the internal workings - the hard drive (and any I've ordered) come enclosed. You do not open it unless you are trying to physically destroy the discs... Those photos are stock photos - I did not post them.
1917439
I put a desktop sized optical drive in mine. I dont believe the package had a blank plate for the front. While a hard drive may fit screwed to one side I dont think that would work out very well. I found an Antec case for an external Sata hard drive. The packaging is long gone so I cant give you the part number and the case dose not have it. Good luck with your shopping.
807231
I am not an expert on this. Please call Seagate tech support 1.800.SEAGATE (1.800.732.4283)
1391684
There is not any disk exposed. It's a regular SATA hard drive, which I am using right now. Probably you are having an optical illusion :)
1318683
I haven't tried to open it, but I believe it to be permanently sealed. It is however a very sturdy external drive. My only complaint is that it can only be used as a backup drive, not as a regular external hard drive.
45931
It should recognize is, there should be an updated drive to view it. Check the Seagate website for that.
618573
No, there's no trick. It must be a manufacturing defect. I've bought these before and never had a problem. The last one I got had the same problem you have. So what I did was filed down the plastic at the right and left ends of the end cap (the end opposite the USB connections) to make more room for the hard drive. I did this a little at a time so as not to go too far. That worked for me.
803031
NOT from this seller - I checked both serial numbers on Seagates Warranty Validation page and see "The product you identified was sold as a system component. Please contact your place of purchase for service."I have a failed drive, and no response from the seller - can't send it back to Seagate.. uh oh.
2049255
well you need to unscrew the case to get to the drive so no way i can think of. you could eject it, unplug it, open it up, and put in a new one. would take you a few minuets to do but its possible.
611278
A.J., Thanks for your post, I have just done the same thing and it works a treat. My Mac picked up the Seagate drive on the desktop with no bother. Seems like the case and heat issues are letting Seagate down here.F
1150907
The back is closed. Only the front is open. I use the open portion to store papers, flash drives, camera, etc.
982199
The drive I received was not removed from an external enclosure, nor was it shipped with one. Order the drive from amazon (ships from sold from) then verify the serial with HGST when you receive it. Ship it back if they say it's compromised or doesn't have the standard warranty.
300350
Thank you. I had the same question. When I bought it, I found it came with an enclosure. I don't understand why both WD and Seagate show multiple pictures of the drive opened up. It confuses the buyer, as what you receive is a sealed drive, not an open case. If the case is left open the disk can be damaged very easily. I believe they are actually sealed in a clean room. But many people do not know that, and it does not excuse the poor presentation of this product.
457111
My drive arrived the same way and i can tell you that there was no problems with it. It was still in good condition and works perfectly fine. Hope this helped.
1128924
That raises the question: What is the "proper packaging" for this drive? And the corollary question: How do you know it when you see it? What I do know is that mine has worked without a qualm since I bought it.
244814
The lid for the drive is installed in a clean room when it is built. If you remove it, you can kill the drive due to contamination. I believe that they display a photo of it without the lid and showing the platters so that customers don't get the impression that it is a solid state drive.
42495
I've had mine ever since they came out early on, and Its has been turned on ever since I purchased it. Through out my years of experience, turning the hard drives off/on is more harm full than just leaving it on. I would say that my WD My Book 2TB has been on since I originally plugged it up. Do not by Seagate or Matrox. WD never gives up on me or at work. However, connect it up to a UPS black out , power strikes, and brown outs will hurt the drive worse than anything else you can allow to happen. Good Luck