How hard is it to get help support? Can I understand them talk when I reach one? Would you buy a different system?
1672623
They are great!The chat works perfectlyMy system came with outdated OS, they dialed in and upgraded it in 10mIt works perfectlyI was very impressed
1672624
I've installed a few of these systems and never needed tech support. Like all systems in this price range, the configuration application is pretty clunky, but workable. If you can do basic troubleshooting, you will be OK. The key issue most people have port forwarding for remote access, but Swann made this easier by including a pretty easy-to-use dynamic DNS service.Also - I investigated several systems (Q-See, Samsung, earlier versions from Swann, Harbor Freight's house brand) and continue to recommend this system to my clients.
1672625
I liked them too. I the person was not a native english speaker, but not a terrible accent, and there was a bit of a wait, but it worked out ok. They remoted in to my computer, did the set-up, updated the firmware, all good would give support 4 1/2 stars
1672626
I've installed a few of these systems and never needed tech support. Like all systems in this price range, the configuration application is pretty clunky, but workable. If you can do basic troubleshooting, you will be OK. The key issue most people have port forwarding for remote access, but Swann made this easier by including a pretty easy-to-use dynamic DNS service. Also - I investigated several systems (Q-See, Samsung, earlier versions from Swann, Harbor Freight's house brand) and continue to recommend this system to my clients.
1672627
Customer service was great. As mentioned, everything was really easy to install once you get everything installed, only issue I had was the remote access. I called, Swann logged onto my PC remotely, fixed the issue with my modem, it was fixed within 30 mins.
2049402
It is difficult. The printed info is sorely inadequate. After significant delays and trying this-n-that, I finally worked it out. Unfortunately, it has been some months ago, and I'm unable to recall and advise. Hope all goes well for you. They are worth it...in the end.
2123418
There is a manual on the disk that comes with it. If you don't have disk call the support line they are extremely helpful. They helped me with some questions I had.
1879081
I'm sorry I can't help with that, I've had no problems with mine. I'd keep on their backs until you get what you need. Good luck. Let them know you will get out on Amazon and give them a bad review if they stonewall you.That always seems to get them motivated.
999696
Thank you for sharing your experience with us! We are sorry to hear of the trouble you are having, and we would be happy to help with replacement assistance! Please know that this system is backed by a 1 year warranty, and our Product Experts are standing by at 1-800-732-2677 to find a solution that best suits your needs.
618787
How much is it? There's one that cost a little more that is the 12 service. Go to Nettalk.com, they now have customer support 7 days a week
788950
You should try the Support page at Promote Systems's website, which can be found at: https://support.promotesystems.com/index.php
746362
I purchased one through Amazon-----the unit did not work. I spent quite a long time waiting for the TCL customer support to answer the phone. The voice on the other end was difficult to understand----she eventually got all my information then gave me a number to the "higher" customer support. All I got was a recording for nearly an hour, then a female voice stating she was currently out of the office. I left a brief message,then tried the "higher" customer support number again. After a nother hour of recording, the phone clicked off. I have made arrangements via Amazon to return the set. I purchased one through Amazon-----the unit did not work. I spent quite a long time waiting for the TCL customer support to answer the phone. The voice on the other end was difficult to understand----she eventually got all my information then gave me a number to the "higher" customer support. All I got was a recording for nearly an hour, then a female voice stating she was currently out of the office. I left a brief message,then tried the "higher" customer support number again. After a nother hour of recording, the phone clicked off. I have made arrangements via... » Read More I purchased one through Amazon-----the unit did not work. I spent quite a long time waiting for the TCL customer support to answer the phone. The voice on the other end was difficult to understand----she eventually got all my information then gave me a number to the "higher" customer support. All I got was a recording for nearly an hour, then a female voice stating she was currently out of the office. I left a brief message,then tried the "higher" customer support number again. After a nother hour of recording, the phone clicked off. I have made arrangements via Amazon to return the set. « Show Less
2112880
my guess its a bad one - - did this just start or was it when you first got it? How long have you been trying to contact support?
891499
His bst bt would be to contact Cannon Siupport if he is really inetrested in keeping the fax machine, but his cost for support help may not make it worth it, since he bought the fax at a garage sale, still it is his call
686809
i regret buying from this company. there is no support. they promptly reply when you are just considering your purchase. i called their support line (after many un-answered emails), they were not able to answer my question. they got my number and email, a week after, haven't heard from them. beware.
1706959
I alway call 866-728-7543 during working hours. I think it's the number 3 key to get tech support. I only wish there was a way for you to talk to me directly, I know I could get it working.
1665677
Please contact our support to better assist you in this matter 1-800-575-9885
1086226
I wouldn't buy anything from these people. They have 0 service. My unit stopped working and I was put on hold for 2 hours
1309388
I heavily advise anyone considering a magellan product to be concerned with the customer support system in place. It is practically non-exististent. You seldom recieve help only stumbling blocks and diversions. very seldom do youget the help you need. Be forwarned. This company has not invested much into it's customer service.
1973593
Sorry to hear this, guess You have several options: search for the service center in your local area of set/shop where you bought it, usually they have to provide you for 2 years with free help after purchasing, or contact amazon customer support from amazon page by clicking "help" button
436549
Note: Ask N.Williams for support info. It's not a simple process right now. Hopefully it will be improved over the next few weeks. You will likely have some issues in trying to update, but Norman can walk you thru it.(Smile!)