I am having trouble with the collar, it will not hold a charge and was purchased less than a year ago. Please advise on a replacement?
1671741
Our dog got sprayed by a skunk the other night right on the collar so i searched for a replacement and found just the collar replacement (without the remote) on amazon for i believe $20. But then i found a new upgraded version of the whole thing with blue backlit remote and upgraded charger for 45 so i went with that.
1671742
I bought mine just about the same time and had the same problem...mine got wet and quit working, they are water resistant not proof. I switched over to a more expensive brand that says, "water proof" Petsafe 1000. The dogs swim in very deep water and they ARE water proof and still working great. They only beep and or shock. I did like the vibration part of those collars. Cheap is cheap...... Mona @ Grammas Doggy Daycare
747871
Thanks MyOhMy. I must have an older model. My COLLAR uses 2032 batteries, but my transmitter takes a 12v cylinder-shaped battery.
1942293
I tried to find replacement collar posts for you, but failed. Looks like the only solution for you (and for me, as well) is to buy a second unit. At least they're inexpensive, and we'd have other spare parts if we need them. Good luck. (and because of your inquiry, I tightened up my posts)
189439
You can buy another remote at a pet store or online. But I suggest to just get a different one altogether because from my experience I had to replace two collars because it wasn't completely water proof. It may be more expensive but deffinately worth the money
1686229
Have no idea why it's not working. Ours is working fine. Both collar and controllet do need recharging from time to time.
1148369
I used one and it lasted 4 months. The second battery I had, which was purchased at same time, was inserted in collar and has worked fine for two months so far. Maybe you just got an older battery with not as much life.
1603128
I used to buy mine at Radio Shack or PetCo. Not very expensive and they last a long time if you don't constantly have it on. My last collar lasted over 15 years!!!
556807
I'll jump in on this old thread. First the price will fluctuate between $38 to $52 on Amazon depending who the third party seller is. I actually got one for $38 on a lightning deal. I've purchased four in nearly three years and on my last collar, it was still working ten months later. Again, do the match on Advantage or similar products and you'll find this very cost effective.
763665
this has happened to me 4 times and I kept buying new collars. finally a few weeks ago, I called the customer service number and asked if I could buy a couple and they sent them to me free of charge. the customer service agent was very helpful and pleasant.
1274644
No idea about their warranty. But I bought this and I have the one with 2 collars and one remote shaped like a cat. There us a charger included it charges 2 things at once. Either both collars or a color and a remote. I'm happy with these collars.
872914
I've had to replace mine in the past. Sometimes they just stop working. If it was within 1year of your purchase, they should send you a replacement at no charge.
1691435
If the item is lost, I think you probably have to buy a new one. If it was defective, they usually replace it (but you have to send in the old one). If that is the case, you can contact the seller via Amazon. If you need to purchase a new one, this should be the link: Extra Collar for Esky® EP-1000R-B1 1000M Range Waterproof Rechargeable LCD Remote Shock Control Dog Training Collar System I hope that helps!
199206
I only bought one collar and it works great. I would send it back and ask for a replacement...most companies will replace it free of charge.
1386041
The first collar lasted just over one year and would not charge any more. I was unhappy about that so I called the manufacture and they sent me a new collar (I had to pay for shipping) and said the warranty for the new 1 is 6 months. Unfortunately the collars do not last long. That is probably why they only gave a 6 month warranty on the replacement.
1071927
If it's a year or less old, I"d call them and see if you can get a refund or low cost replacement. I would call them regardless. I had the same happen to my old one (which was 5 years old). I tossed that and purchased a new one (this is the new one and actually works great).
754624
Initially, pull the plastic strip from the battery case so that the battery can come into contact. Then push down on the battery once and it flashes quickly, push again and it flashes a little slower and then push down again and it stays on solid. Push down once more and it turns off. If nothing is happening after pulling out the plastic strip try replacing with new battery. The collar comes with two extra batteries.
528345
No problem with that but you should know that when they get WET they quit working and Amazon wouldn't stand behind that product. So if you have only had the collar for a short while return it and get a better product.