Is there a seal on the bottle? I received the bottle today and it's just a screw cap the opens and closes it's not sealed in any way.
1649961
Yes, there most definitely should be a seal around the cap. If you received one that was not, please contact us for a free replacement bottle. We'll ship it out expedited, free of charge.
1649962
When I purchased this item from Pinnacle Nutrition, it was enclosed in a sealed bubble wrap. The cover was also sealed with plastic.
384646
No, the retail package comes with a flat white piece that can be placed under the normal screw cap but it does not make a very good seal especially if the bottle is fairly full during transport due to the venting mechanism in the bottle. We bought the standard storage lids in addition and they make a good seal and worked well for storage and transport in the diaper bag. Hope that helps.
50410
i just looked on an extra bottle i purchased and was unable to find one. i would suggest using it closer to the purchase date but it should last awhile as long as it is still sealed.
2138849
I have bought it in store also and there was no seal. Used it and it was fine.
1592238
The clear plastic insert attached to the bottle is supposed to fit inside the bottle lid. I have two bottles and when lid is screwed on there is no leakage on either one. I wonder if there is a defect with the clear plastic insert or the lid. You might check to see if the clear plastic is inserted rightly into the bottle. I have tested mine a few times after reading this, and mine are both sealed tight when lid is screwed on. You might contact seller. I am very pleased with my product.
548367
There is a seal under the cap. Sometimes it's so dry it comes off when you unscrew the cap initially. Bought this for the last two years never any issues in quality that I could detect. Great product!
407914
It was sealed but it leaks after you open it, they recently changed the bottle from the Blue bottle and it is very thin and cheap. I had previously purchased 10 bottles, no more ! 2 arrived in the winter broken because they were frozen.
647853
Hi Jen, With our product, the seal is on the outside of the bottle on the cap. There is not a seal on the inside of the bottle. There is extra padding in the cap that can appear like a seal, but no seal under the cap. Your bottles sounds like they are normal. Please let us know if you have any other questions. You can contact us via email through Amazon or via phone at 800-913-2116 and we'll be happy to help in any way we can. Thanks, Health Plus Prime Team
1217507
Make sure the screw top is secure. Also, make sure there is no residual water in the mouthpiece portion connected to the screw top. Make sure the mouthpiece is "closed." I am able to put water and several ice cubes in the bottle, and rotate the bottle upside-down (makes the water colder, faster) with no leaking issues. I actually quite like this feature. If issues persist, then consider an exchange.
195881
We apologize about the seal not sealing properly. We recently realized this problem and are currently fixing it. You can be assured that bottle has not been tampered with. The lid/seal manufacturer assured us they would seal over time, but we were misinformed. We are working diligently on this and again, we apologize.
1670523
Mine didn't have a seal, and I didn't see any leaks. I didn't have it on during any hard reason though. Hope this helps.
705536
I didn't have any problem with the seal, but I don't know what exactly you are referring to. The seal was in good shape when I opened the top, and it came off without much effort. I hope that helps! David
310879
I have not had any problems with mine... Sometimes if you do not line up the bottom right when you screw them on they will leak (just like anything with a screw cap). What I noticed is that water can get stuck in the bottom (Between the white "ring" and the bottle plastic) and it seems like the bottle is leaking but its not.
429384
My bottle was 'sealed' as well. When I looked closely I could see where someone had glued the cellophane to reseal. I was able to Remo e cellophane and replace to prove the point that to my wife. Very suspicious product.
1611063
Mine came with a seal cap when I bought it in 2012. I hadn't used it since then, so I went to my garage to check on it. There was some dried product under the cap, so I cleaned it out with a screwdriver. Once I removed the dried material the rest of the product in the tube was still wet and usable.
1070505
There is no indication on the bottle. However, the cap which comes on the bottle when it is shipped, is plastic or rubberized-like lined, and the bottle also covered with a plastic wrapper, and all that is packed into a bubble wrapped and packing tape bundle! It seems to me they have gone to thoughtful measures to preserve the product as best they can. I would not expect to see this parish very rapidly, and I have never recieved a bottle which smelled funny or seemed in any way questionable. Hope this helps!
1441442
It is one of the things that bothered me about this product. It does not have any seal on the bottle opening or a seal over the lid. The first bottle I opened, made me wonder if someone had opened it, but then I checked the other bottles in the order and they were all the same.