Software not working I cant make this NTI Back Up Now software work... tried many different ways and it doesn't go... issue is I can't find an uninstall either and it gives me an error message when I try to delete... anybody has a suggestion of how should I get rid of teh software from my C? Software not working I cant make this NTI Back Up Now software work... tried many different ways and it doesn't go... issue is I can't find an uninstall either and it gives me an error... » Read More Software not working I cant make this NTI Back Up Now software work... tried many different ways and it doesn't go... issue is I can't find an uninstall either and it gives me an error message when I try to delete... anybody has a suggestion of how should I get rid of teh software from my C? « Show Less
1673905
the best way to back up your files is to simply drag and drop or copy paste make couple of folders manually like my pics my doc ....and drop all your stuff there
1673906
I can't either! (make the NTI Back Up Now software work). I'm not very technologically savvy, so maybe I'm doing something wrong. Next, I tried backing up files using the Windows (I think) software that's already on my (Toshiba, with Vista) computer, because I was about to ship my computer and didn't want to risk losing files in transit. I thought I had backed up the photographs and documents that I deemed essential, but when I checked the drive to see if my files were on it, it is empty. I can't find any user manual for this on the web. Maybe it's the fault of Vista. Any suggestions? I can't either! (make the NTI Back Up Now software work). I'm not very technologically savvy, so maybe I'm doing something wrong. Next, I tried backing up files using the Windows (I think) software that's already on my (Toshiba, with Vista) computer, because I was about to ship my computer and didn't want to risk losing files in transit. I thought I had backed up the photographs and documents that I deemed essential, but when I checked the drive to see if my files were on it, it is empty. I can't find any user manual for this on the web. Maybe it's the fault of Vista. Any suggestions?
579414
Reformat your computer's hard drive to reinstall the mapping software? That is totally unacceptable. No software installation, of any type except Windows itself, should *ever* require such drastic action. And any decently-designed update software should not fail to the extent described, even if interrupted for any reason. There are always fallback and recovery strategies for software upgrades where the unit can at least operate minimally even if interrupted at the worst possible time; interrupted at any other time should simply have the update not take effect and leave the unit in the previous state. This is standard for any modern software. I have inherited a 700 and am looking for experiences upgrading to the version 6 maps and software, and this is sounding really crazy. It appears that Magellan's software is an amateur effort, support is handled by the lowest bidder, and Magellan would rather get your cash now than keep you as a long term customer.
1240169
Have you tried a different computer? The first one of these I ordered did not work at all. And I had to return and reorder. As far as I know it is still working. You may have to enlist the help of a professional to get your data back.
104316
I had the same problem. I removed and reloaded the software and haven't had a problem. Hope this helps.Joe
1412783
I just got off the phone with a tech support guy who walked me with great patience though download and installing new drivers, etc. Noluck. He's sending out shipping info. I inquired about whether it'll be a new machine or a repair, and he indicated that they might just fix a driver problem or replace a bad card. He seemed rather certain they wouldn't be sending a new machine.Thanks for your suggestions about the personal info. I have done a backup and can remove anything personal and restore later.
2101854
The same was for me. I tried to re-install it and it worked. But even this helps do not be happy:) - it worked only about 40 hours for me
1535533
Not sure where my paperwork is. But I did have a similar experience. At the time I stopped using it. Then later I had another reason to use it. I just reinstalled it (the same way) and it worked fine. If you haven't tried it, you might just R & R the whole thing and re-cable it to see if that works. .
1373723
tell you the truth, it hasn't burnt anything for me......won't load software correctly.....bummer!
1336962
I sent it back !! That program doesn't even work anymore! I went to Roxio and bought their program Creator program . It meets my neads.
1539577
If its after ntiak set up check if sound card is good if good back up files then uninstall software then reinstall if that does not work check USB port if not Gemini battery may need to send hardware back.
1979201
Answered by Bryan a few months back. Please see his response. My response is to stay away from the product because it did not work, conditions mentioned by other users. It's a great idea, just my experience - and others - that required a refund from Microsoft.
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.
105377
Hello Will!How are you today? Hope all is well with you. There is no idea about it. You may give it a try and if that is the only reason you need the computer, I will be glad to accept the return if the program is not working with the computer.Thanks!
1367945
I just bought it, plugged it into my Windows 8.1 system and it does not work. I'll write back if I ever learn how to get it to work. It's not worth having to send it back and wait. So, no- it does not work, accroding to MY experience. It is not recognized at all by my system no matter how I try to access or recognize it. It has zero directions for troubleshooting this issue.
2039422
You may want to try to uninstall and reinstall again that fixed my program i hope it works for you !
1794104
That happened to me. I needed mad driver updates, and if you download those and it still doesn't work, (if you hopefully have a warranty) you can send it in and they'll get your software up to speed. I got my drivers here. http://support.asus.com/Download.aspx?SLanguage=en&m=V500CA&p=3&s=495 You can try finding the specific one you want, or download all of them in that category.
1972821
I had the same problem and see that you already have the answer I was going to offer. The software was out of date by about two or three versions. As soon as that was updated, it works OK.