Anyone know where to buy a replacement cap/lid? Even though this bottle has survived a tumble down a flight of stairs (while full) without any issues, we dropped it off our kitchen counter last week and the little piece where the flip cap snaps into the locking button broke off. I emailed Thermos with no response. Anyone know of where I can order just a new cap? Would hate to throw away the entire bottle and buy a new one. Although cheap, seems wasteful. Anyone know where to buy a replacement cap/lid? Even though this bottle has survived a tumble down a flight of stairs (while full) without any issues, we dropped it off our kitchen counter last... » Read More Anyone know where to buy a replacement cap/lid? Even though this bottle has survived a tumble down a flight of stairs (while full) without any issues, we dropped it off our kitchen counter last week and the little piece where the flip cap snaps into the locking button broke off. I emailed Thermos with no response. Anyone know of where I can order just a new cap? Would hate to throw away the entire bottle and buy a new one. Although cheap, seems wasteful. « Show Less
457031
Also, if you only need the rubber gaskets (the replacement pack has all 3) and not the whole lid, I called today and it's 1 dollar and 3 dollars for shipping which is a good deal. I ordered 5 :)
457032
We purchased 5 of these bottles this year and loved it......until our little plastic latch broke too. Now I have three useless bottles. See the answer below that suggests we call their Customer Service at 1-800-831-9242. Other Amazon "answerers" indicated they also had trouble getting any kind of email response as we did. So I guess we have to call.
457033
I'd love to know the same- I keep adding to my drawer of lid-less bottles, which I would def. buy replacement lids for. Defeats the purpose of a reusable bottle if I have to recycle them every time they get dropped....
457034
I did find that if you call thermosConsumers Customer Service: 1-800-831-9242 They will let you purchase replacement lids for $2.50 plus shipping. Since my latest lid broke within 3 months of purchase they are sending me one free, and they allowed me to buy 3 extra ones for the other bottles that I purchased in the past that also had broken lids. This was in March 2012 so I am not sure if they have changed anything since then.You have to call them though, I emailed as well and never got an answer until I called them.
457035
I found a place in Australia that sells them. http://www.haggusandstookles.com.au/Eating-out/Drink-Bottles-Sippy-Cups/4232/I'm not really sure what to make of this... why is the only place I can find in Australia? Then, I'm having trouble deciding if it's worth spending as much to get replacements as it would cost for a new bottle. (you'd have to buy lots of lids to make the shipping reasonable cost/lid)Decisions, decisions...
457036
I called Thermos Customer Service (800-831-9242) today (10/31/14). Although I waited almost 20 minutes on the phone, I was able to order replacement lids. The cost for one lid is $2.00 plus $3.00 shipping. I bought a total of 5 lids (we have several and I'm sure more will break over time) for $13.50 ($10 for lids plus $3.50 shipping).
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
379516
I was looking around for that, too. I actually ended up getting the Thermos 10-oz. "Thermos Flower Food Jar - Purple (10 oz.)" (there are also "fashion" and "lava" designs) because the cap was stainless steel...though only on the outside, as it turned out. All the food jars I've been able to actually examine in person have plastic on the inside of the lid, with plastic threads for the screw-top and sometimes a kind of silicone-type O-ring as well. Having read a lot of mixed and poor reviews for stainless-steel caps on water bottles, I suspect it's pretty hard to get a good, easy-closing seal with stainless steel on stainless steel....
104234
Really can't answer where to get a replacement cap. I never needed one. Good luck.
2050876
I have not had any problems, but for some reason Amazon does not seem to be carrying it any longer. If you go to their web site, i.e. http://aigehydration.com, under contact, you can send an email. I hope they fix any company problems, because I love the water bottle...
998895
Amazon (through Backcountry) has finally started selling the lid. It's not airtight (the tumbler isn't threaded for a cap), but will keep things the right temp longer and maybe reduce spills.http://www.amazon.com/Klean-Kanteen-Pint-Lid/dp/B00IPOT5B8/ref=pd_sbs_sg_5?ie=UTF8&refRID;=140VDB5S7KMC6A577RPM
2177762
I'm looking for the same thing. I found replacement spouts on the munchkin.com website. They are $2.99 for a set of two (but you have to pay tax and shipping). I wish Amazon sold the replacements. It's cheaper to just buy the entire sippy cup on Amazon vs paying for shipping on the spouts though the website.
595397
Vendor I bought from placed tape on the top cap to prevent spillage, so you just purchased from inexperienced or bad seller. Contact them to complain or ask for refund
533960
Mine did as well. I tried emailing the company, but never got a response. Not even sure if it went to the right people. Got a great new glass bottle at target, and less $$. Still hasn't broken.
798845
You can order the replacement lids right from amazon. Link:http://www.amazon.com/Replacement-Core-Gallon-Beverage-Dispenser/dp/B00ISOJCFY/ref=sr_1_6?ie=UTF8&qid;=1434991234&sr;=8-6&keywords;=replacement+lid+beverage+dispenserTwo just arrived. They are identical and fit perfectly, but don't have the rubber ring around the bottom, but not a problem. They just sit on top.
595092
I have yet to find any replacement bottles online. Because they're plastic, they actually are kind of easy to break. I dropped one of mine on the cement, and it nearly shattered, cracked into quite a few pieces.
1649961
Yes, there most definitely should be a seal around the cap. If you received one that was not, please contact us for a free replacement bottle. We'll ship it out expedited, free of charge.
199994
We just started carrying the Life-Flo Pure Magnesium Oil on our product line. This is the first time we have heard of the bottle breaking after a couple uses. We will definitely look into this and we really appreciate your feedback.
89148
I go to amazon.com or eBay, type in the name of the mug and replacement top. You will find it there. I've had two of these mugs and haven't had that problem. One of my mugs is 7 years old
1040021
THis is what thermos sent me, you can probable get the info from them: Thank you for your inquiry regarding the purchase of a replacement part. The price of this lid with the shipping and handling is $6.75 for one or $11.00 for two. We offer several methods of payment for replacement parts. We accept VISA, MasterCard, and Discover, check or money order. If you would like to place an order for this part, please feel free to contact our consumer service department at 1-800-831-9242 between the hours of 7:30 a.m. until 4:30 p.m. CST, Monday through Friday. You may also place your order via email by sending your request to consumer.service@Thermos.com and providing your name, mailing address, phone number and credit card number along with the expiration date. You may also mail a money order or check for your replacement part to: Thermos LLC 355 Thermos Rd Batesville, MS 38606 Please include the replacement part number or description along with your name, mailing address and telephone number for all email or mail orders. Cordially, -- Jennifer Thomas Consumer Service | 1.800.831.9242
1730056
Yes. Mine came out - don't know where/when. I contacted Thermos and they sent me 2 new ones free of charge.
338622
I also have the same question. One of the hinged lids broke off this morning while filling. It had been only opened 3 times, 2 times to load and once to use. How do we get replacements
2104372
I bought one for my Mom, slightly different. They actually opened up a store locally and they said sometimes they get them in broken and will sell the lids then, but there aren't replacements to buy. If it broke during use, I would contact Teavana, they may replace it for you as I've had mine over 2 years now and it gets used every day and I've not had any problems with it.