My bluetooth connected only when charging, when taken off the charger it does not work. I let it charge over 2 hours. What should I do?
1649339
Did you pair it right? Scan for device on your phone. Hold big white button to pair it. Then when you turn blue tooth on your phone, connect it. If that doesnt work, u may need to send it in to get another one.
1649340
Buy something else. This unit is very cheaply made and the price reflects it. I threw mine away.
1189358
Its still not charge after 10 hrs i connect them....the BB never has it light on...why....i just buy the charger & my time using it..please help
1881278
If you connect to multiple bluetooth Accessories you might want to turn them off. Or if this is the only BT in range and it's cutting off. Go through your reset with your phone and device make sure your using a proper charger for your adsq and not using a charger that's not charging it correctly. After all that could be damaged but majority of the time it's the charger or you device trying to connect to multiple devices and getting confused. Amazon will have the right charger check for voltsAnd all that on the packaging that came with it and you should be fine
1261571
You should not have to charge it that long.There must be a proablem with it.2 hrs worked with mine.Try another plug otherwise send it back
1714990
That should it. I replace my adapter. It's probably the wire in bluetooth. It shorted out or the wire in the adapter is frayed.
288367
I left mine charging overnight, just to be sure. Unbelievably, I haven't charged it again in weeks and its still going strong! I'd recharge it every few weeks or so to make sure you get a good sound. The red light is just to acknowledge that its connected and charging, if it comes on and is plugged in. It also makes a bloop sound when you press and hold the power button, to acknowledge that it is ready to be paired with your bluetooth device to play music. When you are ready to turn it off and disconnect bluetooth, you press and hold the power button for a few sec. and you will hear the sound again before it shuts off. That's how I preserve the battery. I've never heard distortion or feedback. Maybe its time to charge it if thats what you are getting.
1225810
I have not had this problem. Sounds like may have defect. I have used mine while it was charging and using blue tooth connection.
1860428
Unplug charger, then plug it back in and try to charge it now....don't know why, but that seems to work for me....certainly no the way it should be.
878001
Sometimes my own does that when it is not charged adequately. I charge mine every night all night. I have had it since February I believe. Works fine. It does say if it is run completely down, you do have to charge it longer to get the strengh back. Other than that maybe it is wearing out. Bluetooth earbuds usually blow after a couple of months of steady use and are much more expensive and not nearly as effective. I would just buy another one.
2129168
Is it losing connection while in use or after you shut it down and then it will not reconnect? If it has been paired with another device and that device is still active, (example iPad is in use or sleeping but not off) the speaker will attempt to connect to that device and will not connect to another until the previous device is deactivated or it's Bluetooth is shut off. Loss of Bluetooth connection can be caused by multiple devices attempting to connect, weak signal, too great a distance from source etc. I have two of these speakers and have not had a problem with either one. I use them with my iPad, phone, and with a laptop computer using an "old" external Bluetooth adaptor in a USB port. I'll mention battery state of charge too but you likely have charged it to see if a low battery was the problem. If the problem continues I'd contact the manufacturer. http://www.hensonaudio.com/index.php?route=information/contact
507701
I had no difficulty using the Bluetooth audio whilst charging. Not sure why the other fellow had differing results. Perhaps like other devices you need to use a charging cable, not a data cable if you mean to use it whilst charging.
1871502
Plug the included cable into your desktop or laptop and have the bluetooth keyboard turned off. It should flash red that it is charging. It will take a while for the 1st charge to take. Just give it sometime.
1614557
It may be too many amps for a bluetooth. I'd see what the recommended charging rate is. Probably needs something a little less powerful. Yes, this would charge it, but it may not be able to actually reach a full charge due to the charging rate, or the bluetooth may overheat. Just because the plug fits does not mean it would provide proper charging.
872875
I have the same problem. I'm using an iPod touch and the charging quit. It plays fine, but the WiFi quits without the charger running, so my connection to internet radio drops after about 20 minutes or so.
1884206
Well I let it charger like 2 hours .unless that your charger is broke. Try to power it on to see if it work.
188240
I have not had this problem. Check the settings for the minute timer. Try unpairing it and repairing it. You can also do a restore on the Bluetooth. If none of this resolves the problem, you will need to exchange it.
220459
Have you tried using your headset, after you unplugged it? Because it doesn't take days to charge it? If its not working then your head phones are dead. Because my headset did the same thing.