Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1307749
No, we just had to figure it out ourselves. Customer service was non-exsistant.
751939
Contact Customer care, they are pretty good about working with their customers.
2279553
stay away!!!!! they are deceptive in their business practice and since you have to give them your credit card in the beginning, they keep charging it whenever they want....bad news, horrible horrible experience! hope this helps
157529
Not sure, but ispring cust service is pretty good at follow up...check with them.
924844
Follow up on their error. If they don't respond I would file a complaint. I'm tired of bad customer service. They need to be held accountable for their errors.
1689849
Call Customer Service. I had an initial question and they were REALLY great!!
256188
I don't know for sure but the company is very responsive to inquiries such as yours. During the ordering process there is an opportunity to ask pertinent questions. I think they can do that but you need to ask to make certain.
1900207
Hello, I used their service and It was GREAT!! believe me, they are reliable and they do a high quality job. Don't hesitate!
871146
There is usually a customer service number on almost every product out there. Why it seems to be such a secret I don't know, but I can't begin to tell you about all the freebies I've gotten just by calling and either leaving a message or talking to CS rep. about how the product failed or was defective in some way.
815381
Yes, they used to have customer service on the phone which was great. Solved the problems on the spot. Today I tried to contact them but the only way was sending an E-mail and waiting for them to make contact. Frustrating!!!!
1605840
Yes. They are awesome at helping you out. From someone who had to send in a headset for repair, their customer service is over the top.
779942
I can say that they made me a size 11.5 EEEE okay. But yes, do call first, you almost always get a live person on the first or second ring, instead of an answering machine. But if you do get an answering machine they call back in a timely manner. I speak from experience.
486030
No. But if you write the company, they might send one. They are very responsive. I had the same problem and they helped me out.
1729058
Does anyone read the question.. How is the customer service when you call for repair and replacement.
1999228
Not sure but if you call the customer service number you actually get a person who I'm sure can explain. Good luck
1825402
I don't know, but I did find the phone support from the company to be very good. It would be worth calling them.