I get a message that this product is bogus, not HP. What's up?
1687529
It is HP -- the real issue is whether or not it fits your printer. HP makes two 564 cartridges -- one slim and one wider. If you have a certain model HP, the slim cartridge won't fit.
1846639
I assume it is an HP product. It was recommended to me by HP for my HP printer. The product works just fine.
1483353
I think you would need to contact either a techie or HP about this. I have no idea.
1799074
Please let me know what you find out! I REALLY appreciate your note! I called hp and after paying $39 for the service call and spending more than an hour and a half on the phone with their techs, I was told there was nothing they could do! Wanted you to know so that you don't spend the money if you don't have to! Again, thanks so much for your note!Robin
1924114
I believe that what you described is just part of the HP driver installation software. If this is all you see then the installation software is not working as it should. Sometimes it is necessary to uninstall all your existing driver software and them re-install it. Make sure you have the correct software for the Windows version you are using. Your installation disk or downloaded driver software should have installed both an "Uninstall" file and an HP Update file in the HP folder on your PC.
755249
I'm sorry, but I cannot answer your questions. I would get in touch with HP and ask your question.
891803
To be honest im not sure i just recieved mine and they are deffinately genuine hp cartriges so id assume you could find the answer on Hewlett-Packard s website
244022
Dear Danny,I work for HP. If I could be any assistance to you please send me a email with your product and contact information to PSGSocialmedia@hp.com Attn: Scott. Please include your user name.Thanks
587103
In response to @waxpot. You obviously hit the brick wall that I did as well. This was a great little unit when working but the HP support was appalling and in reality they just want to sell ink. I even tried to find out from them if there was another of their printers that these cartridges would fit in and they couldn't/wouldn't tell me. I haven't set the new one up yet so will soon find out how they operate with that one. Incidently my HP laser has worked more or less non stop for about 15 years.
1059769
Doesn't matter.. this printer is crap... It messed up on us after 2 weeks.. AMAZON didnt help.. HP was worthless trying to sell us a extended warranty that cost more then the unit.. Then has a deductible that was outrageous!! Stay away from it!
391463
I'm having the same problem, I think the best option would be to call HP support and they should be able to inform you on this. In fact I think I'll take my own advice on this !
1106718
This HP is Hewlett Packard. The literature refers to HP.com. I have two of these. They are the best that I have seen.
1107221
No it is not. The image is misleading it is a knock-off. It works sorta but not as good as an HP cartridge.
1675327
I had the same problem. My HP printer is prrogrammed to recognize generic cartridges and it refuses to work. I followed the instructions to remedy but it didn't work. They did refund my $. You know Amazon censors negative reviewsof products. Happened to me. It makes me very wary of trusting reviews. For example why is this company still selling cartridges that do not work?!
588259
NO idea - frenkly I have never managed to get this thing working - and way too late to take it back, So - it sits in the box as I am getting a replacement for my HP desk top
135533
Hi Yan Ling,I work for HP. Please send me your contact and product information to PSGSocialmedia@hp.com Attn:Scott B for further assistance with this issue. Please include your username.Thanks
919140
HP provides some level of software support especially on the first call. Have you contacted them? Also have you been running security software Anti-Virus and Firewalls?