Why will this seller not contact me back for an order I paid for on Dec 4? Emailed this person 3 times with no response, not sure what they are doing. Very poor customer service, cannot find out the status of my order. Ordered December 4th and has not arived to date Dec. 21 and we are both in the same state. Help! Why will this seller not contact me back for an order I paid for on Dec 4? Emailed this person 3 times with no response, not sure what they are doing. Very poor customer service, cannot find out... » Read More Why will this seller not contact me back for an order I paid for on Dec 4? Emailed this person 3 times with no response, not sure what they are doing. Very poor customer service, cannot find out the status of my order. Ordered December 4th and has not arived to date Dec. 21 and we are both in the same state. Help! « Show Less
1659637
Same thing happened to me they never shipped or responed to emails. Not sure why they have to issue a credit, they should not bill you until the item is shipped its the law.
1659638
File an online complaint with your BBB at http://search.bbb.org/And since problem is in state, also file a complaint with your State Attorney General.(Amazon, you'll find, is of no help if it is one of their "vendors" rather than from their own stock.)
1659639
Bought from nansbooksnmooreI cancelled this item with the seller, but they sent and billed me. The item worked, but was used ;numerous small scratches and scuffs that made it obvious. The operations manual was in Spanish rather than Enghlish. This seller should not be permitted to use Amazon.com. The only way Amazon will know is if someone will tell. Amazon is one of the best companies I have ever done business with. I check with Amazon first -- on all Internet purchases.
1659640
I agree 100% with Joseph. Amazon has be essential to me in receiving satisfaction with lax sellers. Did you file an A-Z complaint with Amazon, within the time allowed? Read the instruction Amazon provides in your account section and follow those instructions. Amazon has been awesome. Amazon will help you.
155058
This isn't true: complain not only to the seller, but ALSO to Amazon. It's my experience that Amazon WILL act for you.
1659641
I complained to both nansbooksnmoore did not reply and Amazon said I had to continue to wait before they could do anything. I simply contacted my credit card company and filled a complaint with them to remove the charge that the item was never shipped.
505149
Hello, Dear! I am the same like you are, a customer. I have placed my order on November, 7th, never heard anything from this seller regarding the shipping. For how long should we be waiting for our orders? I am ready to write a complaint since, as I can see, the mannequins are back in stock, but they are not going to ship them to us. That is ridiculous! Did you get any answer on your question? I guess that they are ignoring all the customers
2215410
Dear msm, Thanks for your contact. Please rest assured that we are a responsible seller. If you buy anything from our store and find some problem with our product, we promise we can resend or make refund. However, this product is out of stock at this moment. Maybe it is available in the near future. Sincerely sorry for any inconvenience and thanks for your support. There are many other products on sale, if you like, please place the order, and we can ship it out ASAP. Any questions, please feel free to contact us. Best wishes for Christmas. Sincerely, Vivian
2059040
Couldn't help you on this one Nicole. We ordered the table, waited, waited, and waited. Table arrived at the shippers damaged and sent back. They ordered a second one. We waited, waited and again, waited some more. It never arrived and when we called the shipper, they said they would track it down and get back to us. The next morning, we had an email from Amazon saying the order had been cancelled by the shipper and we would be refunded. Finally found one locally and gave up on the table and Amazon.
2077405
Hello, just send us a message via"Contact Seller" after you complete your purchase. If we do not hear from you, we will contact you!
738651
Hi Alexandra! If you have bought our product you should know that you can send us an email any time you want to get questions answered and also if you want to have a refund. Get in contact with us and we will fix it. Today it is Oct. 11 but we haven't received any mail from you yet. Take care. Best Sarah Omega Soul Team
467875
Did you get it for the lower price? If you had your order in a week ago I would check and make sure, then if it hasn't shipped yet I'd call them and demand that they honor the lower price. I waited 9 days then saw a $10 drop in price which my still un-shipped touch didn't show so I canceled my order.
1470873
Dear Customer, thanks for your contacting. We are sorry that the item coud not reach you at that time. We do not support fast shipping. We are looking forward to your future orders. Merry Christmas!
1207463
Just got off the phone with Amazon. Having ordered 6/2, I assumed they'd at least have some information about when they might be getting them in and when they might ship them. Instead they said they are backordered, they don't know when they will receive their shipment, and they have no clue when they will ship. Basically, the person on the phone simply read off the main product screen.My recommendation to people looking to get this is not to order from Amazon until they finish fulfilling their back order. Go with a smaller place which actually knows how many they have in stock and you can feel confident the guys going to walk over to a pile, wrap the phone, and ship it off. Just got off the phone with Amazon. Having ordered 6/2, I assumed they'd at least have some information about when they might be getting them in and when they might ship them. Instead they said they are backordered, they don't know when they will receive their shipment, and they have no clue when they will ship. Basically, the person on the phone simply read off the main product screen.My recommendation to people looking to get this is not to order from Amazon until they finish fulfilling their back order. Go with a smaller place which actually knows how many they have in stock... » Read More Just got off the phone with Amazon. Having ordered 6/2, I assumed they'd at least have some information about when they might be getting them in and when they might ship them. Instead they said they are backordered, they don't know when they will receive their shipment, and they have no clue when they will ship. Basically, the person on the phone simply read off the main product screen.My recommendation to people looking to get this is not to order from Amazon until they finish fulfilling their back order. Go with a smaller place which actually knows how many they have in stock and you can feel confident the guys going to walk over to a pile, wrap the phone, and ship it off. « Show Less
1026505
No response from the seller if you complain. I suggest to all the buyers out there not to purchase anything from this seller.
1815600
Hello Joanne, sorry I did not get your message till later. Were trying to get this for Christmas? It usually takes 5 business days. Thanks for considering shopping with the Ultimate Super Store, Mary
927323
Dear Murray, Would you mind providing your order number so we can find out what has happened with your order. Please also let me know if I can assist you further. Thanks and have a beautiful day! Catherine Iderma Customer Service
746223
i was not billed for this order and was told it was out of stock>>>>> as normal do nnnnnnnoooooot know what is going on. you should read that i did canceled the order. the goofy vender want to rush order it after 5days{@my expense} i requested overnite because i was home. another vender has come through twice
416121
Hi, thanks for your question. If you have a query about a current order, it's best to contact either our Customer Service Team, or the seller you purchased the item from, directly. Here's a link to our Contact Us page:
625103
You can email them via Amazon. Use your account when you sign in to Amazon, Your Account or Your Orders and you can contact the seller. Just find your order and there are options for you to contact them, leave feedback, etc. Hope This Helps!
76978
Thanks very much for your response. Since mine was "finally" delivered they kept emailing me and asking me to take the low rating off because it might affect their sales. I really didn't want to do so because that's really too long to wait for something but did just to make them leave me alone. Amazon really should make room for explanations about that--all I could give as a reason was "other" and that didn't quite seem fair to other buyers.
504813
to contact customer service, click on Hello, (your name) Your Account (top, right) and scroll down to Let Us Help You, select Help, then Contact Us, find your order from the list in An Order I Placed, and follow the steps to chat. you can alternately call customer service, but the wait tends to be longer (I have neck, back, and shoulder issues, so phone chat and specially being on hold does not work for me). Amazon is usually very good at making it right, and will make sure the seller is too, if they initially do not respond to your issue. good luck!