My item doesn't fully close, how can I fix it?
1681793
Either something is probably bent around the basket ... straighten it out .... or ... there might be a small metal spur around the moving parts that will have to be twisted off with needle nose pliers or filed off with a small metal file. Push comes to shove, and you don't have a metal file .... try the file on a pair of fingernail clippers. (It's worked for me before) ..... or .... call "Amazon Customer Service" and they will be happy to take care of it for you with a new one.I do like mine a lot !
1681794
You bought it on Ebay and your asking the question on Amazon ? Something isn't kosher here ?
1681795
Either something is probably bent around the basket ... straighten it out .... or ... there might be a small metal spur around the moving parts that will have to be twisted off with needle nose pliers or filed off with a small metal file. Push comes to shove, and you don't have a metal file .... try the file on a pair of fingernail clippers. (It's worked for me before) ..... or .... call "Amazon Customer Service" and they will be happy to take care of it for you with a new one. I do like mine a lot !
150075
Make sure the gate is tightened sufficiently to close, also that the gate is straight, perpendicularly and horizontally. My gate became lose once because the top tighteners moved out of place over Thanksgiving. Too, many people working the gate - pushing and pulling in the wrong directions etc... I plan to install the holders for a more permanent fix soon. If this does not help, please report your situation to Amazon. They are great at helping you solve such problems. And, committed to your satisfaction.
951297
what you see is the frozen position of the item it is not changeable without breaking it
227305
when you hold it open for a while, specially of it fold it all the way back, it won't align completely when you close it, but it only only takes a few seconds to stretch it and close it so it aligns again. it's a minor issue with me because like I said I just push the lid from the area where it folds towards the front, a couple of pushes and it's back to closing perfectly, I can imagine with time I won't have to do it anymore.
1802044
The friction-y stuff inside may have just gotten a little tacky and doesn't want to let go, I'd say just pull it apart slowly and forcefully. If it breaks, I truly apologize. Maybe you have a defect(?). If so, I would contact the manufacturer.
2214753
Pull apart the wide hinged music holders. If it sticks make sure both angled horizontal bars are folded down in the middle of each. If still stuck close up and start over. I love mine. Roger
291452
Send it back. They should replace it. I have had mine for more then a year and it stays closed.Henry
1833476
I have the same problem. There's a small piece of something (may not be metal). I'm returning it.
1817602
I have the same problem with the one I bought. It ended up in a drawer. :-(
1552995
Hi Janeen, The front should close and stay close without any trouble. Make sure no items inside are hitting anything that might prevent the front from closing.
641761
You need to cut it so that it won't be hanging down. Make sure that you leave a little extra, so incase you need to loosen it.
39974
I think you have to exend yours out to make it tighter. I made mine pretty taut. First, unscrew it so that it'sabout 4-6' wider than the space, then compress it so that it fits in snugly.
1812404
Mine just snaps closed. Maybe yours is defective. I love mine. There are some youtube videos that show it. Maybe try there for more info.
1566344
Make sure that you have clearance all the way around, If this is OK you may have an alignment problem from side to side. Look how it tracks over the full close and open movement, Try adjusting one side either back or front and see if this will help.
531271
I have developed the same problem ! Instead of pushing it in directly, try sliding it in from the bottom of the position.I can get it to stay like that, but it doesn't go in all the way. Still, it stays in place although not perfectly.If i find another solution, i will let you know.
1181416
Assuming it's turned on(far left/mute button),The solid up arrow with a bar under it should make it open or close completely. The side by side up or down arrows are for opening or closing any amount you choose. I've forgotten for sure, but it seems like I remember a screw (with a label that says"remove this screw) that held the cd carriage locked for shipping. Maybe it won't let it open the lock screw is still in (if there was one). Anything beyond that, I'd say it's defective.
1369889
I have had this problem only once--the cereal box was too big so the doors wouldn't close. If this isn't the problem--maybe new magnets would solve the problem.