I installed a genuine brother tn360 toner but still get "install new toner". Brother support had me open the cover, press *,1,1. I got "accepted" message but still get the same error. Any suggestions? Since that didn't fix the problem, I was advised to...
1679636
Check the new toner make sure it's installed correctly and full. I always put a piece of black tape over the sensor so I don't get that warning when it's still half full. Then I would turn the power off, unplug it for a minute or 2. Then plug it in and follow the reset instructions for that printer. They're available on line.
29935
I agree w/the previous answer. I've never had a problem w/this toner. The only time I had a problem is when someone sold me a cheaper "compatible" toner which did not work at all. Have you checked your printer for a possible problem? I'm sure you can return the product for an exchange or refund, especially if you bought it from Amazon. Good luck. Dolores
851860
You probably need to search for the "Toner Low" re-set sequence. I use the MFC7360. When I get a "Toner Low" message on the LCD it will not print until I put in a new cartridge. But the now non-OEM cartridge will not re-set the printer. This is Brother's way of trying to force you to buy OEM toner. I found the fix on Google but I think it is different for each printer.
332531
I had a similar problem but it wasn't the cartridges. I emailed Brother from their support website and within about a day they got back to me and gave me some suggestions. I tried them and was back up and running. You might try using the cleaning function on your printer especially if you had let the ink go completely dry (which is not a good thing). It turned out to be dirty print heads on my machine. Hope you get your machine running soon.
1095047
A new one would be 2,500. I had hoped a compatible would come close. It did not. Furthermore, it lacks something for the printer to accept it. From day one the printer said replace cartridge. Also, copies always dirty. New one from Brother solved all these issues.
1704534
yes there is! aftermarket sellers should include this tips, i wasted 2 new toners from V4INK because of this problem ultimately wouldn't even print. if i had to guess why is that non-original toners dont reset the life counter in the machine. here is how i fixed! Open door press Clear/Back key press *00 press OK Do not choose anything for drum replacement. when drum replacement menu comes up, just press the * and then 00, then just press OK. that should clear the error message, the printer has a toner life counter that needs to be reset.
1492088
I have received some in the original "box" and some in the "original hermetically factory sealed" envelopes. No fear-- these are genuine Brother OEM cartridges. I would give you one other tip not related to the quality of the product. I had one that was not accepted by my Brother MFC - J825DW for some reason. I removed it, gave it a little shake, and reinserted it. It worked fine. Don't blame the cartridge -- probably just a fluke.
1655233
thanks for the quick response. could you post the link of where to learn about taping the cartridges or suggest what to google. My lexmark requires a computer chip to be replaced to refill the toner. Each chip is $20 which bumps up the refill cost to close to $250. That's almost what I paid for it. I love my old Brother B&W; MFC and have had good luck with it. So I'm looking to combine the Lexmark and old brother MFC. I'm almost sold on this unit. Just don't want to end up in the same situation as my lexmark. thanks again & enjoy the new printer!
1180018
Yep - See the process for yourself - Youtube Search phrases are as follows "How to Refill a Brother TN-420 or TN-450 Cartridge" and "How to Install the Flag Gear on a Brother TN-450 Cartridge" - Inkowl has the best vids showing the process.
1241357
There really aren't that many things to check on these machines. Make sure "the wire" is clean; don't use "compatible" non-Brother toner cartridges; check the "drum life" indicator under "machine info" on the soft key menu(s). The drum and toner cartridges work together. If you've exceeded the drum's rated lifespan, it won't matter how new/full your toner cartridge is. It's time to replace the drum.
1158401
Try the old toner and drum. Do they work? Make sure you have pulled the strip that released the toner into the unit, some do not have that requirement. If none of that helped, maybe the laser failed or other electronics. Could even be a software or driver issue, can you print a test page?
632094
Brother TN450 Compatible Toner is for use with PrintersDCP-7060D, DCP-7065DN, IntelliFax-2840, IntelliFAX-2940, HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW, HL-2280DW, MFC-7240, MFC-7360N, MFC-7365DN, MFC-7460DN, MFC-7860DWIt is working well with my Printer HL-2270DW. Your Printer is also listed.I am surprised that Toner purchased is not even same size as old TN450You may get it examined by any friend for positioning in your printer before returning it.
2064807
Honestly I bought a new printer. One that does not put a chip in cartridge. I bought a Brother for the first time and am very happy with it.
1382102
any of the black box toners(color of the box) should be fine. I am seeing a lot of people showing pictures of the black box's but sending the blue colored ones which are pretty old, I would not recommend using.
566515
I'm sorry but I have no idea as to how to defeat the false "low toner" message. Good luck in finding the answer.
1994618
Sorry I can not be of more assistance but I agree with the other respondents. I personally had no problems with the strip that releases the toner. If yu are talking about some other strip please let us know.
1731220
Good question. My toner seems to last 3 months and then the printer stops working until you replace toner. I'm replacing the printer. Not getting Brother again.