The product was shaked when I received it in the mail. Will the pink stuff go back to the bottom and separate again?
1655492
Yes. I travel with this product all the time so its always being shaken up and it always settles back into place.
1655493
Mine wasn't completely settled either. When I put it on the shelf it did eventually settle and works great. Hope this helps!
1802044
The friction-y stuff inside may have just gotten a little tacky and doesn't want to let go, I'd say just pull it apart slowly and forcefully. If it breaks, I truly apologize. Maybe you have a defect(?). If so, I would contact the manufacturer.
1808455
Mine did not separate. In fact, I can't pull it apart so I would not think this was normal and I would exchange it for a new one.
1202083
The fast few tubes I purchased also seem to be separated. It still seems to work but I have to do a lot more rubbing in. Shaking the tube doesn't seem to help.
1633737
If the cream is lumpy please just email customer service and we can send you out a new tube of cream. Sometimes, like all creams, the climate or if you leave it open without properly closing the lid can cause clumps. You can try shaking it and working the lumps out. It still works the same, but we will replace the tube for a new one if that is what you would like. You just have to pay shipping.
1688902
No we have had ours for over a year now and they are as if they came out of the package. My daughter still plays with these almost everyday. We have had no issues with any of the items separating.
574720
I doubt it,lol.it is powder,...so it might get lumpy,...? Call the mfg. they might have a suggestion. Thanks for caring for kitties!
827720
Yes, there is a small amount of white substance at the bottom which I shake before using. It's not a lot. Just enough to cloud the liquid a tiny bit.
1166311
No rattles here. It should not be ratttling... Check to see if some renegade plastic part may have been jarred loose during shipping.
410438
Yes! When I received mine in the mail the lid was broken and it leaked all over my other mail. When I tried to get in contact with them I couldn't.
1556247
If you order from their website and the trial sample they send a shaker with it. Otherwise you have to get one elsewhere. I just use a cup with a top and shake it that way. Like the kind that slimfast used to use. Have a lot of those left over.
824387
It might got "activated" during the shipping. If so you need to boil it in hot water till all the crystals are melted and it is in and liquid consistence to "reset" the heat pack.
1795967
No, the two sides do not come completely apart. I think there might be a slight chance to spill items if not opened carefully. You would need to make sure the box is laying on one side so that side does not spill when opening the other side.
657482
I think it comes separated. Not 100% sure. I haven't bought this brand in a while.
587235
Maybe pulling it out and shaking it might help. Also, that will happen if any of the packing plastic remains. I hope this helps. Good luck!
296893
I'm not sure. I know when some of it gets left out it does feel a bit "dry" but once we start playing with it more it feels just like the rest That was packaged. I would just try a little bit of it to give it a test first.
1220695
There should be a small metal part that hold it together - look at the box, mine had it.