I purchased this a month ago, and have a problem with the top lid stuck to the top bowl. This is after lunch today when a bowl of hot soup was placed in the top bowl. Have tried heating the lower bowl, putting ice on the top one, spraying the joint...
1338315
Wow. I have never had any trouble separating the units. Is there any chance that someone glued the two pieces together? (Only answer I can think of)
329160
I have had a the same thing happen, only mine didn't happen until several months after use. I'm not sure if this is the right thing to do, but I just "pop" it down with my hand kind of hard and it starts. As Scott said, it started doing that after I didn't get it sealed and it leaked. So I am guessing that there is just some "gunk" in there causing it to stick. If you wouldn't mind, please post what you find out from customer service. I am still able to use mine, but it continues to stick occasionally.
645655
I would have to agree, it sounds like the gasket isn't sealing properly. Just be sure there is no obstruction in either the lid vent or the vent hole of the weight. Mine has worked very well with no problems for a while now. Sounds like the seal isn't quite aligning.
335177
My daughter takes soup for lunch almost every day for the past year or so...the leftover soup is still relatively hot when she gets home and other than a few dings, it held up great...and til the lid that holds the spoon fell off the top shelf in the dishwasher and was resting on the heating coil at the bottom. It melted a hole in the side of the lid...but that isn't Thermos' fault. I was looking for a replacement lid online but couldn't find one so I just bought a new thermos.
2239416
I'm sorry you are having such a hard time with your cookware. If you purchased this second set thru QVC, they may take it back,although I don't know how long ago you made your purchase or perhaps it's just this one particular piece and lid that you can have replaced, I would contact QVC since you bought the cookware through them. I personally have not had any issues at all with my cookware, I have been delighted since I took them out of the box. I hope you can get your situation resolved! Lori
1400593
We have not had a problem with the lid. This is our second one, the first we had over 6 years and just wanted an 'upgrade' with the basket style. Perhaps the inserted basket to catch the fall off is not properly installed. If the lid is not closing, that sounds like a manufacturing defect and possibly could be contained to only a few units. We like it because of the large capacity and overall functions. I shopped for a capable product and ended up with T-Fal again. For us, it by far is the best buy for what we use it for. Good Luck
773645
I have the same issue. I use one cup more than the other 3 and after one month of usage the metal handle popped off. I tried to put it back but it would not stay on. I'm trying to contact the seller but I don't know how to?
1972447
This happens with ours sometimes too. I just unscrew the lid and retighten it, seems to help.
466764
I have a problem with the lid sometimes too. I noticed when I leave the top flap open also when I screw the lid on it doesn't give me that problem as well.
771834
I never had the lid get stuck, but I've experienced the cups bottom getting stuck so I just carefully lifted it up. Perhaps you could do the same in the opposite direction.
469930
I had mine for one day, the lid locked up so I ended up returning with $50 worth of food in it. I hope you have a better lock than I. Otherwise, toss it, don't waste your good money on buying a part that's half the cost of unit.
570975
I have the same issue. I think it is some flaw in the design of the way the bowl and drain connect through the counter top. I have tried several ways to correct the problem, but no luck.
659675
I'm not having any problem with the lid on mine. Sorry your having trouble. Send it back
1338910
I would suggest sending back to the company if you can. This does not sound like a working thermos. We have several of these typs of thermos' in different sizes, and this one does pretty good about keeping food warm for longer hours, so I would say that there is something wrong with it. Hope the company gets a new one for you!
799247
My lid just developed a hole in it, too. I'm just curious if your lid is sporting a perfect circle right in the center? (That's what mine looks like.)
1121196
I would just toss it in some water, might need to boil it. If it is an issue of salt in there keeping it stuck, it will dissolve out. If that didn't work, try putting just the bottom part in some type of oil, submerging the threads of the cap, olive/coconut, and let it get in the threads and turn the lid both clockwise and counter clockwise. If it is cross threaded that might help break it loose. That is what I would try if mine was stuck. Good luck.
1484023
It's possible, and has happened to me if I accidentally get food in the grooves. However, removing the gasket with a spoon and hand washing takes care of the problem.