It seems every review talks about how great the customer support is. That's good, but did the grill work for anyone so they didn't need it?
1667602
I have had my Re Tec Mini since the first of January with no issues and am very happy with this Grill !! A few of our family members have the larger ones with minor issues but were helped with customer service In a
1667603
They will call you out of the blue. I stay in contact with them on Facebook and send them pictures all the time of the award winning meat that the grill produces.
1667604
The customer support is more for ordering the grill, maybe the occasional broken part to replace etc. As far as the grill working.....it works every time. Best investment ever.
1667605
They call you the day you buy it not for problems. They have call me to say hi and see how things are going. Over a year now and not one problem.
7898
The Weber grill would work without the side shelf without affecting the performance. The gas section of the grill itself is self-contained, other than open screw holds, it would work without problems.
2007015
My grill wasn't mentioned either but after doing an image search of your grill I don't see any reason why it wouldn't work. Grates are for the most part the same. Mine are a little thick and have some weight to them and it works fine
1892473
Can't answer that. I was very disappointed in the grill. Everything turned out tough as leather (beef and pork) because all the juice and fat drains off. I packed it away.
1957630
Unfortunately they do not. I thought they would, but they don't. It's kind of a pain. Otherwise, the grill is pretty good. It's one of the biggest portable ones you can buy, but it's sort of less portable because of the legs.
951713
I can't answer your question but I'd love to hear more about your experience. I gave the IGrill to my son-in-law but he doesn't use it because he says the grill gets too hot for the phone to respond. Do you have any ideas about what he says? Thanks so much if you can help me. Sharon Farber
692351
No, and check the grill when it comes in - our grill was damaged and I have yet to hear form anyone about it and its been almost a year!!!!
1537329
As a matter of fact, I did and it did. I bought it with a Char-Broil grill, which,of course, rusted out in 18 months. I ditched the grill and bought a Weber S-210 (Same size as E-210. Fits fine. I covered the CHAR-BROIL name with duct tape so the neighbors would not believe I was dumb enough to buy a Char Broil product. Is a Weber grill not the greatest thing in the world since canned beer??
823111
Thanks to all!!!Clearly, that´s the bottle. But since the guys that are selling the product in amazon didn't specified anything, I wasn't sure if buy the product or not. Can you imagine that you buy the grill and then you have to buy a 40 bucks gas bottle? I've seen stuff like that in the market. But thanks for your comments. Nothing more valuable than a customer review.Overall?, how do you guys like the product?
437159
When I started up my new Performer Grill a couple of weeks ago, the charcoal would not self extinguish thanks to the dampers not fully closing off the air supply coming inthrough the vents on the bottom of the kettle. It was a case of poor fit up. I called Weber (number listed on warranty sheet). Weber's rep helped immensly. She understood the problem. She also has been trained hands-on with mechanical issues on this grill. Weber sent me a replacement damper assembly in two days. I installed the new dampers and the grill (took me about a half hour). The grill now seals off the air so that after I am done cooking, I close all the vents and, after a couple hours, the coals are out and some coals are useable for the next round of cooking. The gas pipe does not seem to be a problem so far as letting in enough air to keep coals burning. Check the damper blades in bottom of grill to see if they are sealing off the vents. Easy way to check? Move the dampers and look at the "scrape" pattern in the ash on grill interior. One of my blades was not touching the grill. Another barely touched. Problem solved. Grill works great. Weber was a big help. I give this product 5 stars.
588010
I can't say for sure, but mine have been working flawlessly for at least two years now. Be prepared to spend 2-3 hours for the replacement, as it requires removal of all grill components. It was worth it! Just like new again!
985027
I've tried to get parts for these but no luck. I don't think replacements parts were ever available. I tried to buy a burner because mine rusted away and contacted Masterbuilt. They told me that the grill had been discontinues and parts were no longer available. Yet, new grills were still being sold on the internet. My conclusion: Masterbuilt products are disposable. Once it breaks, throw it away. Don't expect support from the factory.
426261
I have the same device. Of course I didn't realize that it was for meat temp., not grill temp, so when it went over what you'd ever want for meat... well same problem. However, I noticed the problem right away and it was just fine next time I used it. If you didn't see it right when it happened, but let it get even higher you might have burned something out. Not much help, sorry and good luck.
1650579
Yes, it does. But honestly I have not figured out how to use it effectively yet. I've burnt some of the paint twice by over heating it with wood. I'm sure it is my fault as the grill itself is incredible and cooks wonderfully. We've cooked more with it than our gas Weber since buying it. Huge baby, but love it!!
163272
Yes it does. There is a little tray that hangs below the grill to catch the mess. It works fine, but it's fairly shallow so you need to keep an eye on it and empty as needed. Pretty simple. They thought it out well. My only recommendation is that you take the time to clean the grill within a day or two after using, if not immediately.
2083269
I don't believe it did... However, be aware that the fan is the black model and none of the grills can be removed for cleaning. (Big problem for me since I use it outside my bathroom and the baby powder flies). The bottom screw is almost impossible to access and even when you successfully remove it the cover can still not be opened. I'm not happy with this product. The older white model that is pictured could be properly cleaned by removing the front grill. Be sure of which one is being shipped to you. The first picture shows the white fan, but, the product page picture showed the black. BEWARE! I don't believe it did... However, be aware that the fan is the black model and none of the grills can be removed for cleaning. (Big problem for me since I use it outside my bathroom and the baby powder flies). The bottom screw is almost impossible to access and even when you successfully remove it the cover can still not be opened. I'm not happy with this product. The older white model that is pictured could be properly cleaned by removing the front grill. Be sure of which one is being shipped to you. The first picture shows the white fan, but, the product page picture showed the black.... » Read More I don't believe it did... However, be aware that the fan is the black model and none of the grills can be removed for cleaning. (Big problem for me since I use it outside my bathroom and the baby powder flies). The bottom screw is almost impossible to access and even when you successfully remove it the cover can still not be opened. I'm not happy with this product. The older white model that is pictured could be properly cleaned by removing the front grill. Be sure of which one is being shipped to you. The first picture shows the white fan, but, the product page picture showed the black. BEWARE! « Show Less
280065
My grill worked just fine......although the handle was broken when I pulled it bout the box...but it wasn't anything that some super glue couldn't handle. it cooked my steaks great...