Hello, I purchased this product in June & it works great! I put the cover in the dishwasher & melted it. May I purchase that piece only (round disc)?
1085470
I've never seen them sold separately. I bought mine in The Netherlands in a market and they told me that if it ever failed to just bring it back and they would replace the whole thing for free right there. I would maybe just buy another and then you have an extra base and one cover piece?
1657091
Not likely but you should ask the vendor. But I'm afraid you'll have to purchase a whole thing. Keep the coffee holder as a spare.btw I washed mine in the dishwasher in special utensil holder with the lid closed. But we never use the dry function on the dishwasher. Waste ofenergy and stuff dries overnight anyway since the washer is so hot. Just a tip. Good luck
1657092
I'm sorry, but I do not know if you can just buy the plastic top separately. Probably best to just buy another one & always hand wash it! Did you try contacting the manufacturer?
1657093
I'm sorry but I don't know if the lid can be purchased separately. I only purchased mine recently (and I'll remember not to put it in the dishwasher), but I would definitely spend the money on another one.
1657094
I guess you could try to contact the manufacturer, but I doubt it. How'd you manage that anyway? For future reference, I put it in the basket where the utensils go.
1387126
should never use cleaning disk..... that simply is to clean residue in maker. Use tea discs only or boil water on stove, safe way to do it.
1391683
It's just a picture showing you the type of disk it is and the quality of it... You can also remove the cover most disks... Think about your question...Why would you want your cylinder exposed to the environment? Damage could easily occur...
394501
I had the same problem with the color coming off on my hands. I called Kitchen aid, she told me it isn't suppose to go in the dishwasher. It is made of aluminum (not happy about that) and is NOT dishwasher safe. So I am going to purchase a new one and throw out the damaged one. Don't want aluminum in my food!
1314947
I am afraid not. Once it wares out, the design is to recycle it out and purchase a new one. I dropped my first one, but it continued to perform, but eventually stopped working. It is built on spring tension so you must re-wind the platter after each use about 16-18 revolutions. There are no parts available for self-repair. This is a great product for small microwaves or those with no rotating turntable built inside. Remember, you will sacrifice 1" of usable height inside the oven. Good luck.
2239416
I'm sorry you are having such a hard time with your cookware. If you purchased this second set thru QVC, they may take it back,although I don't know how long ago you made your purchase or perhaps it's just this one particular piece and lid that you can have replaced, I would contact QVC since you bought the cookware through them. I personally have not had any issues at all with my cookware, I have been delighted since I took them out of the box. I hope you can get your situation resolved! Lori
454891
Interesting question - you would have to go back to the vendor as I am only a person who purchased this product - I cannot answer questions about the manufacturing/production. I am very happy to have found a "glass" 2 quart measuring cup - I have no need for the plastic cover.
588534
I don't put it in the dishwasher...seems like it could melt/ruin it. It's easy to handwash, though.
1928180
I always wait till it is cool to touch before I reheat the disk which is good for a few hours. However, I do know of someone who was reheating the disk when it was still warm and resulted in damaging the disk and the liquid came out.
1073202
I agree with the advice that Sharon offered. If its just the plastic cover, use it without it. If for some reason you can not, buy a new one. New is more fun. Good luck Gerry
542746
Customer Service told me that they don't do discs separate from the pans, unlike Norpro. I'd look for Norpro replacement discs online, although they're about $2 each.
340699
I strongly suggest contacting the manufacturer. My opinion, however, would be that if there was any food touching the cover, the food might get too hot and damage the cover.
1041530
Momof3boys has it right..........t'is a great "idiot proof" rolling pin....I've had mine for over thirty years and never a problem with the discs cracking. I do not, however, submerge them in water or clean them in the dishwasher.
299378
I haven't had mine very long, so it hasn't had a chance to fade. It didn't seem to cost too much, so if it did fade, I would probably just buy another. But if replacement discs were available, a change of pace would be fun!
1561582
I just ordered this from Vitacost and it came melted. They gave me a refund but no offer to resend during hot months.
322759
Well, Alicia B: The Manufacturer does not exclude Blu-Ray Disc - I think they would have if they found it would have been harmful or not be useful in that particualar type of Disc. I have used this a number of times with success on DVD's and CD's. But I believe probably how severe your damage is makes all the difference. Now Alicia, all you have to do is to make a decision. Is it worth the $25.00 investment + shipping if applicable to take a chance to see if it works , or improves it or not. Also, I don't know, but maybe the Manufacture has a good return policy if not satisified, Oftentimes they do. You can also check with Amazons customer service, I'm sure they would know about return policies. I hope I have helped you at least to some extent. Isn't everything about decisions? - decisions?, the right one the wrong one. Good Luck with everything, and I hope for you that it everything works out well.
1005785
To be honest, I use mine too often to put it in the dishwasher! I would imagine that the matte finish might get scratched if things rubbed against it in the dishwasher. And I'd worry about the repeated heating and drying cycles ont he rubber gaskets. I'd recommend handwashing, it is fast and easy to clean that way.