I am having difficulty with the wheel assembly. It have it together but cannot hammer the round silver endpiece on the end of the bar after the wheels are in place. I placed the little brown holder on over the endcap and whacked that thing as hard as I could but it never "grabbed" and stayed attached. Any suggestions? I am having difficulty with the wheel assembly. It have it together but cannot hammer the round silver endpiece on the end of the bar after the wheels are in place. I placed the little brown... » Read More I am having difficulty with the wheel assembly. It have it together but cannot hammer the round silver endpiece on the end of the bar after the wheels are in place. I placed the little brown holder on over the endcap and whacked that thing as hard as I could but it never "grabbed" and stayed attached. Any suggestions? « Show Less
1683986
I wasn't able to do it either (am a senior citizen female). Finally asked my neighbor but he too struggled to get it to stay together. Suggest going back to the manufacturer for clearer instructions.
1683987
i am sorry to here that...my husband put it together without any problems..i know that there had been times with other products that he has had to use a drill to open the holes a little bit...hope that helped...i love this cart though it is worth every penny...sincerely
1683988
I had the same problem putting it together for my Dad at his independent living home. I found a man who was able to whack it in place. Sorry, not too much help.
1683989
I had no trouble. You do have to make sure you are on a very hard surface. I did it on the concrete floor of my garage, and I may have had to use a piece of wood as a brace to balance it.
380761
Place the holder and end cap on a concrete floor and hit the end of the axle towards the floor. It worked for me.
651995
Mine was impossible to put together. I am very good at assembling things. The legs are moderately heavy and unwieldy, but you don't have to carry them around, just sorta haul them into the right position. UNFORTUNATELY, the holes on the legs were misaligned with the handle bar. I called to complain and was told to box the whole thing up and UPS would pick it up and replace it. So I muscled everything back into the box and it was picked up. I just got my replacement...handlebar. So I have a handlebar to nothing. And there's no phone number to call Gazelle. I'm frustrated and out the money so far. ^_~ Mine was impossible to put together. I am very good at assembling things. The legs are moderately heavy and unwieldy, but you don't have to carry them around, just sorta haul them into the right position. UNFORTUNATELY, the holes on the legs were misaligned with the handle bar. I called to complain and was told to box the whole thing up and UPS would pick it up and replace it. So I muscled everything back into the box and it was picked up. I just got my replacement...handlebar. So I have a handlebar to nothing. And there's no phone number to call Gazelle. I'm frustrated and out the money so... » Read More Mine was impossible to put together. I am very good at assembling things. The legs are moderately heavy and unwieldy, but you don't have to carry them around, just sorta haul them into the right position. UNFORTUNATELY, the holes on the legs were misaligned with the handle bar. I called to complain and was told to box the whole thing up and UPS would pick it up and replace it. So I muscled everything back into the box and it was picked up. I just got my replacement...handlebar. So I have a handlebar to nothing. And there's no phone number to call Gazelle. I'm frustrated and out the money so far. ^_~ « Show Less
2263766
Now it's ok? That time after I receive it, at the beginning I can't "snap" the wheels on too. Just use force and knock it to put it on.
1671525
The axel "rod" is difficult to place into the frame holder. A mallet will not do it (you can't pound the rod into the holder) as continuous pressure is needed to force the rod into the plastic. What was successful was placing the axel rod above the frame holder and then using a flat piece of wood place it on top of the rod and putting heavy pressure (both hands down) on the wood board (not directly above the holder but just inside) and push down. It takes significant pressure. Do one side at a time. Once it's put together you will love it. CKK
775102
I didn't have to remove the front wheels to get room to work, just turning the wheels gave enough room to work. I did remove the rear wheels to get room to work because I did have to drill one hole on each side. There was a little dimple in the plastic fender lip that told me where to drill. I don't know if there would have been a way to do the rear without taking the wheels off but it was easier to do that try to figure out a way around it. You are not drilling into metal, just plastic so it goes easy. Maybe just holding a nail in a pair of pliers and heating up the point to melt into the dimple would be good enough? Overall, I thought it went easily and was very happy with these mud flaps. I didn't have to remove the front wheels to get room to work, just turning the wheels gave enough room to work. I did remove the rear wheels to get room to work because I did have to drill one hole on each side. There was a little dimple in the plastic fender lip that told me where to drill. I don't know if there would have been a way to do the rear without taking the wheels off but it was easier to do that try to figure out a way around it. You are not drilling into metal, just plastic so it goes easy. Maybe just holding a nail in a pair of pliers and heating up the point to melt into the... » Read More I didn't have to remove the front wheels to get room to work, just turning the wheels gave enough room to work. I did remove the rear wheels to get room to work because I did have to drill one hole on each side. There was a little dimple in the plastic fender lip that told me where to drill. I don't know if there would have been a way to do the rear without taking the wheels off but it was easier to do that try to figure out a way around it. You are not drilling into metal, just plastic so it goes easy. Maybe just holding a nail in a pair of pliers and heating up the point to melt into the dimple would be good enough? Overall, I thought it went easily and was very happy with these mud flaps. « Show Less
607943
Hi, I held mine by the wheel tightly and loosely gripped the body and mine slipped right apart. Try twisting it first to get it loose. Thanks!
439035
Hmmm not sure, I will try mine when I get home! Have not had an issue, mine was the wheel coming off!!
994815
Did you remove all the screws that remove the wheels also? There are rubber grometts that hold the brush rotator in place and seems that you may have to pry on it gently to seperate the 2 halfs. I have never taken mine apart yey but that seems to me how it would be done . Good Luck let me know how it comes out .
1155627
Greetings! If I understand your question the thing to do is order a set of five replacement wheels and change them out one at a time because others will fail over time and you'll have replacements handy. If the stem did not come out of the chair socket then you need to pull it free using pliers or something similar. The overall shank that goes into the chair socket is longer than 7/8" so you might only be seeing part of the caster stem and need to pull the thing out of the socket hole.
1838385
I had trouble with this too. I tried 4 or 5 times, then it just fell into place. If you look at the picture carefully, the loops go over the bar and the bottom protruding arms hook on the bottom bar. Good Luck.
889496
I used a bar to force everything down to get it into place. Don't be afraid to muscle it. Everything should come together. Loosen everything up and try again.
1984130
I had trouble getting the wheels in too. I lubed the wheel shafts with WD40 with my fingers and as I was putting the wheels in with the chair upside down. I used a hammer & screwdriver on bottom of the wheels. Gently hitting the screwdriver. Wheels went in fine then.
1214242
Welcome to the club my friend! I took a look at some youtube videos to see how to put it together and the pieces don't really fit well but I was still able to put it all together with some help and since then I have kept it that way.
1646005
Where did you get the knuckle. Mine broke at the top hub and I can't find any anywhere and I'm out of luck if I don't find one. Would appreciate it greatly!
102257
This was by far the worst part of the assembly, the holes in the wheels aren't even close to being large enough to accommodate the screws, even if you use a drill! My solution was to drill into the wheel holes with a 15/64 bit - from there I was able to use a powered screwdriver to get it done. Drilling into the wheel holes showed how big a problem this was - quite a bit of plastic was removed. After all was said and done, I still had to use good force to get the screws in with the powered screwdriver so I have no doubt that it's incredibly stable.
1807506
Did you get any answers? I can't figure out how to put the wheels on securely.
1671529
You have to "slide" it in from the side, I think. Worth a try. Or maybe have one person hold one side down while another person pushes the axle down with foot (while wearing a shoe!) Try both suggestions. It's been a while since I put ours together. We have so many of these kids things, it hard to remember how they were all put together. I totally understand your frustration!