I just bought this case and the case wont charge with the phone connected too it, are there any solutions to this problem?
1649799
Had the same problem......Try contacting the manufacture, I had no luck! So I charge the case then use it to charge the phone. Eventually the case started to heat up and drain the phone battery, instead of charging it. I finally gave up on it.
267279
I've had this problem with mine. Try unplugging the charger and plugging it back in.
2196569
nothing! my daughter and I have the same phone and case and it did the same thing to us every time! It was so terrible that we couldn't use the cases! maybe the other answer from r. smith will help. I will tell my daughter to try this but I am done with this case bc it was so frustrating!
54306
Try a different charger. My phone charger works on mine. Otherwise, you have to replace it.
1382934
Maybe you need to keep it connected until it is fully charged then remove the cable. give it a try .. if that is still not working then it is a problem.
748992
Try a different cable, or a different charger, maybe discharge it completely and recharge.
662070
That can be frustrating. It happened to me last week. Make sure it is charged, remove the charger, then hold down the power button for as long as you can. Hope this helps.
47662
Just slide the case on your phone and press the button the back and it starts charging. You can charge your phone and the case at the same time. Hope this helps....
1313639
Mine seems to work just fine. Maybe there is a defect with yours? It does not have a strong lock, which makes my phone easily accessible, but yet my phone has never fall out of its case.
2111936
I have the same problem, it will only work when I have it attached to the charger which is completely inconvenient. I'm about to email the seller and hopefully get a replacement.
1463050
It gets stuck almost everytime I needed to charge it. Just waiting a few minutes and try to remove it. Good luck, mine just fell apart.
2275962
The only thing I can think of it that maybe the phone isn't aligned correctly with the plug inside of the charger. Make sure it is pushed completely into the phone.
1166444
HI! when you are charging the phone with the case, you need to turn on the button in the case. The first thing to charge is the phone and then the case. sorry for my english
1269482
Hi, As I read in many post in the web, I found that problem could be the same with the charge port for many reasons ... I would say that maybe would work for you case but I cannot complety sure it. I hope this help to you ...
329855
You have to use the charger that comes with the phone.. That is the same thing that happened to me when I got a lifeproof for my new phone the charger I already had didn't fit in the case I had to use the new one I got with the phone
1371950
You can charge the phone with the case on it but it will not charge the case at the same time. You have to charge the case without the phone in order for the case to charge the phone when it's not plugged in.
176439
I had same problem...it's either an internal battery or charger issue and it's not fixable...just return it. The new one I got (same model) works though.