I ordered this rocker but the button to push to make the Harley sound doesn't work...(we replaced batteries and still doesn't work)...how can I get it replaced...thank you!
1676487
Laurie, I never opened the one I ordered yet as my grandson is 8 months old now. I plan on opening it for Christmas. All I would do is contact the company you ordered it from to see what they say about it and if they would replace it.. If it is the same with mine I'd just have my grandson's Dad roar his motorcycle and record it on a cassette and play it when ever needed. One solution I'd use. Sorry I couldn't be of more help. Dorothy
1676488
I am sorry I don't have a definitive answer on that one...it would depend on the company you ordered it from I guess. I would recommend contacting them, or KidKraft. The one we bought hasn't had any issues in the year + that we've had it. Good luck!
1441347
We had the same problem. We just got a wooden board the same size as the seat and screwed it on. It worked find. I don't know where to buy a new on.
835023
I would contact new trent. I haven't had mine that long and so far no problems. Good luck. Please post and let us know. Did you get replacement parts? If so, I bet there is a video on how to replace.
1073624
I actually had to email Amazon, the seller wouldn't respond. I am so glad that Amazon responded right away and actually offer to replace it. I got a quote from a music repair shop and it would have cost me about $85 to fix it. Amazon shipped it right away and I got it within a few days such a great service, didnt pay a dime. So hopefully it works out for you. Sad to say but my warranty is over :(
413767
I just received mine and due to comments that said it does meke sounds I ordered this rocking horse .. It DOES NOT make any noises . Sending it back bummer !
2073146
Mine went out and they said they are shipping me a new one. I am still waiting but the tracking number says it should be here today. Sooooo... The person I was interacting with via email was polite and ready to make sure I was a satisfied customer. I can answer this question better once I receive it.
1777566
I have had this problem a few times. After the cussing and the startle response have settled down, I slapped it back on and pushed it extra hard, that seems to work. I also noticed that the little light on the front never comes on, so I'm wondering if the unit is simply defective.
335053
The same thing has happened to me with 2 different block rockers. My iPhone still works fine with my friends' block rockers, so I'm trying to figure out what caused it (twice) and whether there's any way to fix. Any ideas?
2048026
I got mine yesterday and worked great for about 5 minutes... But I noticed the SOUND on/off option wasn't available on my unit - as shown on the user manual... I then pressed the factory reset option (hoping the sound option would appear), but instead the unit completely quit working... Dewalt said there isn't suppose to be a sound option and didn't know why my user manual was showing it.... There was no fix so I ended up having to return it for a new one... The wait begins again....
1254533
That sucks. This turntable worked for me for about 2 and half years and now the needle needs to be replaced but I cannot find the correct replacement anywhere. Also - it seems as if they do not have a website or any sort of customer service like you say. I took it in to Guitar Center and the guy told me to check out www.needledoctor.com but I haven't looked into it yet. Good luck!!
1799518
I didn't know that.anyway that's a good news for me . It's broken I need to get fixed. how can I contact to the seller? Let me know
594157
My Homestar unit has not worked 100% since the day I received it. There is no sound. I had sound for 10 seconds upon first turning it on and it made a squeal and then stopped working. The star display still works, but no sound and no way to return it. I've even tried using the separate sound output with the 1/8" jack and that didn't work. As far as the button next to the battery compartment; I presume it's a reset, but that button doesn't work either. It's too bad to. Because I have over 25 astronomy shows a year a Virginia State Parks and I could have sold 100 of these things...if it worked.
1386838
Unfortunately, sounds defective. If possible, and of course for a "good deal" for a new buy, I would try and send it out to NLT for repair, it's really worth it. Love my Sirt!
731798
mine won't even make a noise when I put it back together after trying several brand new batteries.I need it but seldom got to use it, and now it is headed for the trash. Lucky you that yours even still turns on.
2141509
7/18/2014Good Day Brian,You need to contact the merchant that sold it to you. I most cases they will not want the item back as it is an adult product. But if it is defective the merchant should have some kind of refund/replacement policy.Thank you,Customer Service Dept.JoyToyShop
50388
Mine is not working at all, also. I can't make it produce any sound. Tried to contact harmanKardon.com. No answer from them..
1557828
Try tightening the head (the 3 hex nuts under the handle bars). If you are scooter "savvy" then you will be able to get it dialed. I have this same exact scooter and I had that problem. So what I did is I went through my entire scooter and tightened the everything to the appropriate length. Also tighten the head with a adjustable wrench. Pick one up at the hardware store. Hope you get your scooter dialed!!Thanks,W. Shows