When I lift it, the butter plops out into the water. I hear a suction sound. My house is 72 degrees. What's going on?
1655222
Be sure that the butter holder part is dry. We had that happen once and my husband thought it might be because the room was hot.
1655223
I don't know if what I tell you is right, but all I know is that I do not use water in the butter crock. The first time I did use water, it, as strange as it sounds, kind of absorbed into the butter and made the butter somewhat swollen. The butter did not stay in the cup. I stopped using the water and it has been fine ever since. I love the crock!
1655224
I purchased this as a gift for my daughter and she recently had the same thing happen. It is quite warm where she lives and she wondered if it was the heat.
1655225
Fill semi-cold butter in the bell part, making sure that the dish is cold. Fill COLD water up to the line in the cup. When I first use my bell, I tried to fill it after being in the dishwasher, then it would plop down. I believe the trick is the dish must be cold before putting in the butter. Not sure about the temp in the house, unless you are storing in near a heat source. I love my butter-crock!!!
1655226
I have never had that happen. I push room temperature butter into the dish with the back of a spoon, fill the water just up to the fill mark (about 3/4 inch I guess) and it lifts out without a suction. Is the piece that holds the butter really tight in the bottom piece? If so, perhaps yours is defective because there should be a little room so it slips out easily. I don't remember if they protected it with something but if there is any plastic on either piece it should be removed. Good luck.
1655227
I have never had that happen. Are you using real butter not the imitation stuff? I fill the water up to the Mark. Pack the butter in the top & put the top on. I have never had it suction before.
1655228
Make sure the butter is very soft when you put it in the top and that the entire surface area that you are using is smeared. I just use one cube of butter. Only 2 little pieces dropped off. You will end up using less butter than before; all the flavor with less work and fewer calories.
2266552
Hey...same thing happened to me. Shake it to 'fluff up' the down. Puff it w your hand too. I did that for about 10 min. Mine ended up expanding. Mine is actually too warm for me. I have to run the heat down 4-5 degrees more than I used to.. but then I don't want to get out of bed in the am. Good luck w it...should be fine.Morrison
1921934
It is very hard to exactly put in the right amount of water... I do believe water will not hurt the butter.
305147
I'm not sure why your having this problem, but I can tell you how I use mine and maybe that will help.. I let the butter soften a little and smoosh it down good into the cup with a spoon or spatula. I making sure there are no air pockets.. I keep my butter keeper in a spot away from toaster, oven, coffee pot, etc so it wont get too warm. Also before each refill I wash it good so the new butter I put in has a non greasy surface to stick too... I love mine but wish it was a little bigger... lol Hope this helps...
814431
Thanks for your question. I'm sorry to hear your Magical Butter 2 wasn't in perfect condition when you received it. You can return it or request a replacement at our Online Returns Center here:
1921940
nah, don't believe so. Mine doesn't. Just enough water to hit the edge of the dish - and the butter isn't sticking out of that.
329160
I have had a the same thing happen, only mine didn't happen until several months after use. I'm not sure if this is the right thing to do, but I just "pop" it down with my hand kind of hard and it starts. As Scott said, it started doing that after I didn't get it sealed and it leaked. So I am guessing that there is just some "gunk" in there causing it to stick. If you wouldn't mind, please post what you find out from customer service. I am still able to use mine, but it continues to stick occasionally.
1511700
I have the same issue. It's coming out of the hole and when I turned it off after a while and ran cold water over the pot, the orange safety thing plopped into my food and most of the liquid was gone. I put the thing back in but I wasn't sure how far it's supposed to be in. I pushed almost all the way (it's housed in a rubber thing under the lid) and partway and either way the steam just comes out of that hole. The instructions don't mention anything about steam coming out of that hole. I've never used a PC before so this is very confusing.
1827186
Make sure the marble is dry and the butter is softened before pressing butter into the marble bell. I had the butter fall into the water once, but I had stuffed the butter into the marble while it was still cold from the refrigerator. Good luck!
1921937
Mine does when I first fill it but after the first swipe of the butter it doesn't get wet. I love my two that I used daily!
1374487
Maybe its frozen. Allow it to melt. I usally run hot water over it. It tends to become soild in colder weather.
879863
I don't think the water should touch the butter for reasons of breeding germs...I only put ice or water in it when I have it setting out for a long duration to help keep it cool. I keep it dry and in the fridge if the butter won't be used within a few hours...I do let it out overnight if I am going to use it in the morning, but I only have a couple of ice cubes in the bottom so it won't be enough to touch the butter. I think it really depends on how quickly you use the butter. I hope this was helpful.
328558
I had a problem with mold in mine only once. I believe if the water gets too low, below the lip of the butter cup, then the air gets into the butter and mold begins to grow. Unfortunately, I tried to clean mine with vinegar. Do NOT do this. I am now ordering a second one, as the inside was etched quite badly from the vinegar.I think the answers above are correct that it's a matter of changing the water out, however I also think it's not so much from the water itself, but from the level getting lower, especially in hot weather.
957514
My suggestion is that you check the seal on the lid and make sure that you are seating and locking the lid on properly. As far as the steam making a mess---you are probably not letting the pot cool down enough before you release the pressure. Please, read the book!
1802746
That happened to me too just now. I guess I will have to only use it as a butter bell in the winter time when it's not warm in my house. I put the buttter back in the bowl, dumped out the water, and flipped the whole thing upside down with the bottom as a cover. I'll use it like that until it gets cooler.
2266554
Hey...same thing happened to me. Shake it to 'fluff up' the down. Puff it w your hand too. I did that for about 10 min. Mine ended up expanding. Mine is actually too warm for me. I have to run the heat down 4-5 degrees more than I used to.. but then I don't want to get out of bed in the am. Good luck w it...should be fine. Morrison
1540117
Grease the wells with butter or oil (i used butter). I was able to turn the pan upside and some donuts fell right out and the others followed after a couple thumps on the bottom.