Has anyone tried to use the warranty to return their mattress?
1687019
I will refer you to the Better Business Bureau when looking up complaints for Classic Brands Specialty Sleep Products. (B.B.B. gives them an A+) but you should see the report yourself.
1889237
Excellent for me - equal pressure across back and side - BUT Get a mattress from sleep innovations or other vendor. Not a linen spa mattress. - they DO NOT honor the warranty policy. They will state "Not a manufacturer defect." So buyer beware. Buy a sleep innovation or other brand
305715
I just talked to Amazon Customer Service (the 1st agent had to trasfer the call to the Large Items department I believe).Within 30 days, if I'm not satisfied with the mattress, I can return it and the amount to be deducted from my refund is $59, which is whatever the carrier charges Amazon (I'm in Dallas, Texas).Amazon is able to send a carrier that would take care of this large item, instead of UPS.Hope this helps.I think I'll go to a couple of retailers in my area, and then make a decision.
1588048
The unit comes with a sheet of paper in the box that says "We stand by our product! Not only do you have 30 day cost free return period through Amazon, we extend that period for 6 months." I'm not seeing anything else about warranties. Another popular brand on Amazon says these TENS units can't be returned if already used for pain relief. But, that might just be them trying to avoid returns.
643395
really don't remember what the warranty was - mine did not come with a cover but I had one I was using from the other bed. My son loves his mattress.
435356
Not sure about warranty... We have had since Christmas, and haven't had problems yet, but it's been light use by a toddler..it is a very firm mattress, but I've noticed it softening a bit. For the price, considering the price of other mats, it was a good bargain for us at this point! ..but you get what you pay for...sooo...Good luck..
881011
I don't believe there is a trial period or warranty. Don't waste your money. It isn't memory foam, and there is no support at all. Spend the extra money and get a tempurpedic. They last for years. Hope this helps you.
868447
I'll be interested in what you learn. I tried to obtain a refund and free shipping to return it, but both were unsuccessful. They said there was no guarantee. After you make your complaint, we should let Dr. Oz know of our experience, don't you think?
1501559
Hi Kartoid,A thought just occurred to me. Maybe you could contact a professional in-home cleaner such as Coit, who might have experience with how best to rid your mattress of mold. It might be less expensive then the freight costs for returning the mattress if this problem is in fact covered under warranty. Just a thought. Whatever you decide to do I wish you the best in finding a solution.
1476697
You can try. They will do everything they can to not honor the warranty--a terrible company! I'd return it to Amazon if you bought it recently.
905706
I suppose you could but that would obviously void your warranty. First though, be sure to measure your mattress because many sold at "standard" sizes are actually a bit smaller than the stated dimensions to begin with and you might not need to make adjustments.
741829
Go to: your orders Click the order you have an issue Then it should give you option to return warranty etc.
428226
I have the same kind of mattress, bought my mattress genie July 20th and it quit working two weeks, can't get any one to return my phone calls or emails!
252631
Since this mattress is constantly filled with air, that should not happen, but I would check with the manufacturer and read their warranty.
1381398
I personally haven't used the mattress but i have 2 different visitors who did for several days each with no complaints. I have no idea about warranty but it is a very well-made product, i can asure you of that. My mattress pump is within the mattress
1411774
Actually the one I purchased did not have warranty, didn't see one available , I never have trouble returning things to amazon, but I would ask amazons customer service if your interested!
2141405
I don't recall anything about a warranty. My son's mattress is still doing well five months later.