Any updates on the remote yet? Mine doesn't work either.
1663609
My remote barley works and the box it self is no good I would never get a next I regret on buying this one also.
1012706
How can you be sure that the remote is the malfunctioning part of the whole gadget? As I posted back on June 10, 2014, here: http://www.amazon.com/gp/cdp/member-reviews/A3F91WHIOXTN9K/ref=cm_cr_pr_auth_rev?ie=UTF8&sort;_by=MostRecentReview, there is no customer support or company to back up this product. Shame on Amazon for continue to sell this product without full disclosure. I give you my remote, if you pay for the shipping.
2078335
it's not frozen. if you migrated your account from older remotes then recent firmware upgrade causes this issue. call harmony logitech support, over the phone in 2 minutes your remote will be working again ;-) good luck
495005
I had the same problem. I had to reprogram my old remote too and did it a couple times before both of them worked.
774741
Hi, you may have downloaded the incorrect remote, I had the same issue until I downloaded the correct remote. It took a litter guess work. Joe.
546019
Check the battery. One of my remote stop working also but for all three to not work is kind of unusual.
435268
Same problem here. Remote worked great for about a year and a half, now a bunch of my buttons don't work - or when they do they repeat. I finally had to throw it away and am now researching for a replacement.
713378
I'm sorry that I don't have an answer for you. I am having the same problem. I just moved and can't find my remote. If you find out where to get it I w like to know as well
1432754
Were you able to get the directtv remote to work? I have direct tv and was considering using
1273763
Did you every get an answer? my original remote is dead and I hate the qwerty keyboard. Let me know what information you find please
650971
I have the same problem. Not only that, but there seems to be an issue with the power button whether using the remote or pushing the button manually. I like its features when it works, but this power issue makes me think I got one off of the line from late Friday production run because it is crap.
1385778
Check the connections. First. Then press C on the remote and if it doesn't turn on then press A. If it still doesn't turn on then there is a problem with the product
167613
Never tried to open the remote, but have you checked the battery or tried a new battery? Mine was acting screwy until I did this.
998490
so far I can only do it with remote. If there is another way I haven't figured it out yet.
1144380
Thanks for the info. In case you were able to configure successfully, please do let us knw... Might come in handy, in case the remote falters. I've not had any issues with the remote ever since I started using it... Hope it stays the same... :)
2026345
We had the same problem. Our remote was junk and fell apart. Tview wanted $90 to replace the remote. I haven't been able to get a universal remote to work with it either.
856556
Try to reprogram the one that doesnt seem to work. I learned how to program my new remote on youtube. It was pretty odd, but it worked. The old one still works too.