I am having issues when I take the cleaner out of the pool I am having a lot of the dirt falling out. I am turning off the unit. Why am I loosing dirt
1657676
I had the same problem but I also was aware of it before I bought it. I think it is just the force of the suction that pulls the dirt out and it may just be a problem with the bottom filter loaders. My solution is to use the remote to place the unit near the shallow end and pull it up to the sun shelf. I place it there and then remove it. In essence I incrementally pull the unit out of the water. That's what works for me.
1657677
Turn it upside down when taking it out of the pool - this way all the water is passing through the filter before it exits.
129073
Mine did the same thing the first time or two that I used it. I simply turned it off and restarted it each time. It's working great now though and cleaning the pool nicely.
358711
Just make sure the vacuum part at the bottom is clean. I had the same issue but turned out the brushes at the bottom had stuff rapped around it blocking the water to come out.
991803
I had the same problem and the person who takes care of my pool said it would need to be replaced. He told me it would cost less for me to order it through Amazon than having him change it for me. The new unit is super easy to change. I just popped the old one off the wall. Look how it is plugged in and do the exact same thing with the new one. Mine now works and looks great.
1745601
The dirty water collection tank is full. Also make sure you clean and wash the filters. If the filters are clogged it will shut down.
1984032
Howdy, A slow running navigator is likely due to the following: 1. Low pressure / suction in the line. Try backwashing the system for about 4 minutes and see if there is a difference. 2. Dirt in the gears or an object in the navigator itself. Take the unit to the pool store and have them take a look at it. 3. A hole or crack in the hoses that connect to the navigator. Replace the defective hoses. 4. Leaves and debris in the baskets at the pump and skimmer hole. 5. An object stuck in the PVC pipes that run between the pool and the pump (usually underground) but this is unlikely the cause. I think 1-4 are things you can look at yourself. If none of these help...it might be time to call the local pool store to see if they have pool guys who can come and check it out. Good Luck!
770315
sounds a little as if the suction pump isn't running or even blocked, amazingly I have stones in my pool, birds drop them in. I should also add that if you've got heavy duty cleaning to do then the bags fill up pretty quickly, likewise algae just goes straight through as the mesh isn't fine enough.1. Check pump is running.2. Check inlet isn't blocked.3. Heavy duty or algae give manual vacuum.
685629
I have 4 of these and only one has that problem. I have cleaned it and that helped for a short while and then right back to the same problem. Sorry I can not help you any more.Sandi
1968980
Mine was a matter of moving the weight around. If I put it closer to the cleaner head, it falls off the side and can't climb. (it makes it too heavy) Slide it further from the cleaner head and it goes all the way to the top of the pool wall. Try sliding the weight up or down the hose further until it's the way you need it to be. Make sure the hose isn't getting tangled up too.
746805
I'm sorry but I haven't had this problem so I'm unable to offer a "real" solution. I would suggest, however, that you be certain the area you're cleaning has been vacuumed very thoroughly prior to cleaning.
2059741
We're in the Northeast and have taken the pool down for three years now. I can say that we haven't had any issues with holes in the liner. Taking it down is something of a hassle since you need to ensure it is as dry as you can get it and it will invariably be muddy. We've found that a wet/dry vac helps tremendously with cleaning much of that off.
1848402
i connected to the cleaner connector for the first pool, and after i moved, the new poor don't have cleaner connector.i just connect it to the skimmer. it worked fine. i guess it not depend what cleaner you use, as long as you have theright connector which come with the cleaner. hope this help you.
182090
Hi Jan. I would assume that, like every vacuum cleaner, something could be stuck (may be in the hose) preventing the water to be sucked up.
66618
I have not had any problem and I have two of them. Maybe it's the cleaner you are using?
1244632
My understanding is that you have to wash lose dirt etc off before putting it in the machine. I have noticed if there is dirt it may not come off. The purpose of the device is to get off pesticides and other things that are not visible.
2154116
I have experienced the same problem. Thought it have something to do with my cleaning people. I cleaned it out anyway, just to be safe.
1697927
I just bought this unit in December and I have the exact same problem. I love the unit. It is on my bedroom carpet so I am going to try to put a mat underneath it to see if that helps and I will try to change the water level a bit as another person suggested. My guess is that the water sensor works well and the system needs to be level. Someone else told me to put it up at the highest setting and that may help. I really don't want to have to replace it and its too late to return. It really is an awesome unit. Looks great too