I received my unit and it looked like an open box. Had coffee grounds on top. I was told all units are like this as they are 100% tested. Is this true
1681942
Yes, we bought from Seattle Coffee Gear, and they say that each unit is tested and calibrated with coffee beans. We love our unit. What a blessing to enjoy lattes at home for the first time. We bought in Oct 2012. Very happy.
1681943
I've been told directly by the manufacturer that each unit does a limited capacity test, so finding coffee grounds is not uncommon. As long as all of the factory equipment (cables, trays, etc) are present and still properly taped and sealed as you would expect a new unit to be, you should be fine. Beware of openbox/return items that are not packaged properly or have missing parts. Retailers are especially bad for this.
1681944
Mine did not have coffee ground on top. The box was sealed. I would try to find out if it's a refurbished unit.
463770
Ours does the same sometimes and generally indicates the tank hasn't been properly seated in the machine. Make sure to carefully place the tank when you fill it and that should reduce the problem. I know this is hard before having coffee so perhaps fill the tank the day before when your brain has already been caffienated.
854125
Here's the deal. The coffee make I had was of a slightly different design, and I wrote to the company and explained my problem. They acknowledged that in fact there was a design flaw in the model that I had and replaced it with the model illustrated. The new one works great. I will be removing my review.
109044
Couldn't tell you. I was so disappointed with this machine that I packed it and the ten boxes of coffee I'd bought and took it to my daughter...where it sits unused as well.
134580
Gee, it's instant COFFEE, so I believe it is the same; the process is possibly different but it's coffee. Why not check online for the breakdown and let us all know what comparisons you've found?
1033225
It is not a clear view, but you can still see the coffee. You should use time as a reference to how much you want your coffee ground. We grind ours 20 seconds for a nice smooth and bold taste. This is an excellent product. We have had zero problems with it. It still runs just as well today as it did when we bought it. Don't buy a cheaper brand, it won't last. This we know from experience.
2159458
Sounds like you need to return it. There is some steam but it doesn't affect my coffee. I love the machine by the way. I've started using organic half and half and buying more expensive cafe. I've recently tried/enjoyed espresso from trader Joe's & juan valdez.
1368225
The three units that I purchased were clean although there could have been some ground coffee between the burr gears. But I bought mine from Chris Coffee (Albany, NY) not Amazon. BTW, I see that Chris Coffee sells at same price as Amazon with free shipping. Seems like Amazon gets a fair number of purchasers who expect coffee grinding to be a pristine process and when they find out it's not they return their machines. If I were you, I'd return the machine as used and buy one from Chris Coffee. These people know their products in and out and their customers are also knowledgeable. Good luck. The three units that I purchased were clean although there could have been some ground coffee between the burr gears. But I bought mine from Chris Coffee (Albany, NY) not Amazon. BTW, I see that Chris Coffee sells at same price as Amazon with free shipping. Seems like Amazon gets a fair number of purchasers who expect coffee grinding to be a pristine process and when they find out it's not they return their machines. If I were you, I'd return the machine as used and buy one from Chris Coffee. These people know their products in and out and their customers are also knowledgeable. Good luck.
927785
the same thing happened to mine....and it is sitting in a box because I hate to throw it out.....mine was an open box item.....however, I have invested so much money on the pods that I have to replace it.
1914680
debugging anything involves working your way step by step thru the processI did not experience this but my inclination is to recheck the kcup - and how it is sitting in the coffee makeryou look to see if where the water enters is blocked because the kcup is not properly seated also look at what 'appears clogged' literally means - is water coming out some other way? or it just does nothing if kcup is in place? I did have trouble with water saturating the coffee - and this was reason I ultimately returned the product
1902573
It lies. Package color is old color, but look at the bottom and it points to medium/dark. If you look at the "About the Product" and click "more" you'll find it says light to medium roast. As far as I know that doesn't exist any more. I've looked everywhere. The new medium/dark is disgusting and I felt ripped off to have it come up and say "order this again" and then receive something different. I didn't know as my husband put them away and he makes my coffee in the a.m. Couldn't stand it. I vented on here before. Wish Taster's Choice would bring the original product back. It lies. Package color is old color, but look at the bottom and it points to medium/dark. If you look at the "About the Product" and click "more" you'll find it says light to medium roast. As far as I know that doesn't exist any more. I've looked everywhere. The new medium/dark is disgusting and I felt ripped off to have it come up and say "order this again" and then receive something different. I didn't know as my husband put them away and he makes my coffee in the a.m. Couldn't stand it. I vented on here before. Wish Taster's Choice would bring the original... » Read More It lies. Package color is old color, but look at the bottom and it points to medium/dark. If you look at the "About the Product" and click "more" you'll find it says light to medium roast. As far as I know that doesn't exist any more. I've looked everywhere. The new medium/dark is disgusting and I felt ripped off to have it come up and say "order this again" and then receive something different. I didn't know as my husband put them away and he makes my coffee in the a.m. Couldn't stand it. I vented on here before. Wish Taster's Choice would bring the original product back. « Show Less
776389
just got mine out of the box and i'm having the same problem. the filter holder is hot, the steamer seems to be working, but water isn't going through. i thought i tamped the grounds too much, so i have now tried with a loose tamp and with no coffee grounds at all. All I get is a horrible noise. I'm very frustrated!
861827
Be sure to take the whole packing apart when you open the box. It's easy to overlookwhere and how they packed the measuring cup. I might've missed it myself, if someonehadn't mentioned that fact!
1150306
sorry for that happening to you. i can't remember but I don't think mine arrived that way. You may have gotten a machine that someone was actually using thus the grinds all over the place. I'd phone the company you bought it from and the rancillio company.
2079438
I honestly didnt pay attention to that. Although I noticed change of top. The coffee is fresh. Tastes good. I find no difference in quality.
1176942
Hi Victoria: I delayed answering your email because I wanted to be 100% sure I was correct. I went home and made a pot of (Mountian Blue) coffee. I filled it up to 5 cups - on the glass carafe it was just a tad under the max line and not a drop spilled. So short answer your pot is defective :(
581186
That is not a proper test of the seal. It is designed to allow gases to escape (mostly from the build up of CO2 from freshly roasted coffee.) With that CO2 will come other stuff you can smell, so that is not a way to determine if the seal is correct.