Is the product refrigerated at your facility? Do you ship it with some kind of cold pack?
1653980
Unfortunately, Swanson Health Products does not ship any product with a cold pack. We have found that the delivery time is not long enough to damage the quality or potency of Probiotics. -Swanson Health Products
42887
I order mine from a different website. The natural dot com and it's always came with a cold pack.
1893046
It was not shipped on an ice pack. I understand that this product is ok in room temp.
88218
Hello Kristina, No, we do not ship with cold packs. However, the manufacturers are aware that products are not going to be refrigerated 100% of the time, especially with companies having to ship the products, and the bacteria exceed the label claims at the time of manufacture to ensure that the bacterial are still viable and as quoted on the label up until their expiration date. We hope this information is helpful!Best in Health, Jessi V.
336349
No, I ordered this from two different retailers and neither came with any cooling items. One retailer said it is transported by refrigerated truck, but mine was delivered by USPS and I know the trucks aren't refrigerated. This was during 85-90 degree days so I returned both items and will repurchase overnight when the weather breaks.
2264615
Hello, Thank you for contacting Swanson Health Products! We are happy to help! We do not ship products refrigerated. However, please be assured that when a manufacturer formulates a product, they are aware that the product will not be able to be refrigerated 100% of the time. The manufacturer knows that products may not be shipped refrigerated, therefore there is a very decent amount of time allowed so that a product can be shipped and still exceed its potency. We ship the products to our customers, exactly how we receive them. Please also be assured that this product is stored at our Swanson facility under refrigeration at all times. As long as your product is sealed and not in direct sunlight, its potency and integrity will not be compromised. We hope this information is helpful! If there is anything we can do to further assist you, please let us know. Our quality, value and customer service have made Swanson Health Products a trusted source of nutritional supplements since 1969. To help us build this privileged relationship with you, we welcome your comments and suggestions, as it is our pleasure to serve you at any time. Sincerely, Kimberly B. Swanson Health Products Customer Account Specialist
2112142
Mine was not shipped with a cold pack; however, the contents seemed OK for us. It was firmly packed.
418897
I did not receive a cold pack with mine (it arrived in the winter so it was plenty cold from that). If you put it in the fridge upon receiving, the integrity of the product shouldn't be compromised.
1225545
It does not require refrigeration before or after. It is typically shipped in a box with the plastic air pillows. I would recommend ordering/shipping in the cooler months as opposed to the dead of summer.
1220134
It is our standard procedure to ship products requiring refrigeration with cold packs
2144668
There was NO ice pack and mine took 4 days to get here. It clearly states on the bottle, needs refrigeration!
1723132
Mine has never come with a cold pack. I just put it in the freezer when I get it and it always works just fine.
910563
Hello! We apologize our company Swanson Health Products does not ship this product with a cold pack. We do not have a long enough shipping time to cause damage to the supplements. We hope this helps clarify. Please contact us back if we may be of further assistance! Kayla P. Account Specialist
250822
Hi it does not need to be refrigerated, but is much better cold. Each package has the expiration date on them.
1356196
Sorry we do not ship this product with any refrigeration or cold packs....House of Nutrition
88217
No. These products are room temperature stable and are not shipped in cold pack.
356988
Yes it ships cold. These have no preservatives so have to remain chilled to remain good. I've had no problems with getting any of these warm.