My phone is no longer holding a charge. It was brand new in January 2015, it is now April 2015. Any suggestions?
1678858
you should have turned off updates for the phone the brand was too old to take the new android apps I brought mine a little before you also and it no longer works just gone dead not charging ,,,,sometimes it charges and when it updates the apps it cuts out ......I just flung it against the wall and smashed it. If you are buying HTC its a good brand, but don't buy their old phones and if you buy them don't update them. I used to really like the phone ....smh
551508
I've had similar problems with mine since I got it new. Barely keeps a charge and dies out after a couple of uses.
1245684
Before you go out and buy new batteries (if you haven't already tried this), disconnect the little plastic piece with the two wires that goes into the phone. Wait a few seconds and then put it back in. Place the phone back on the base and check to see if you see that it is charging. For some reason the one phone (out of the three) loses it's charge and I find I have to do that every one in a while - but it charges right back up.
571985
Hello, I bought the phone and the batteries would not charge no matter what I did.i switched batteries etc and got a $13 refund out of $49.99 that I paid( phone acted up from day one) . I went to radio shack and got a new phone. Thanks,Ray
1537144
When I took my old battery out it said BH5X on it. What did yours say? Maybe you got a dud or you phone is broken.
448894
I think you must have gotten a faulty unit, mine lasts for at least a week on a full charge. I would contact support on that.
1777505
Have you tried a fresh battery and everything else is the same maybe contact the manufactures support. I have not had this problem or any at all.
1771881
After I installed the new battery, it already had a charge (I don't remember how much) but it was sufficient to work for a day or so. Then I just put the phone on a charger and it worked fine. I noted that I actually got LONGER battery life from the replacement than I ever had with the original - but that's because it has more mAmp hour storage. So if your battery does not charge up after install, I suspect there may be another issue with the way it was put in.
1252352
The battery that I installed in my phone was fully charged in about 4 hours. If the battery that you recieved won't charge you might have got a defective one. I would try cleaning the contacts on the battery and your phone and then try to charge it again. If that dosen't work then you will have to return it for replacement. I hope that answers your questions.
1498841
The likely suspect is that the battery will no longer hold a full charge and depletes early. It's a cheap fix and if it doesn't help then there's something in the phone drawing the battery down.
1208353
I would think that verizon would take it back and offer you a replacement. Or perhaps HTC. I've had mine for about 2 years and no problems. Email customer support on the htc website and maybe attach a pic of your receipt. Maybe they will help. Must just be a dud.
1219458
I'm seeing this same issue. After having Sprint test the original battery and confirming that it failed their test and buying a replacement battery on Amazon, the issue persists with using the latter. I'm assuming that it isn't an issue with the battery, but the phone itself draining the battery's life.
2030413
Wow i thought i was the only one... i bought it just over a year and a half and mine has stopped holding its charge aswell. I believe a new battery would solve the problem though. If you find one please let me know aswell.
1294691
I had similar experience. Try ordering a new AC adapter cord too. My battery now holds the full charge and its been 2 months and its still okay.
1758212
If it is not too late to send it back, do so. I had the same problem and others and gave up. These phones are expensive and not fully realized even when they work. I would suggest that you cut your losses.
1900132
If you gave it time to fully charge, there shouldn't be a problem. I've had no problems with mine holding a charge. Contact Amazon. If it's faulty, they'll replace it quickly.
784355
I had the same problem. I don't think you can. If it is within one yr of purchase you should be under warranty and they will replace the handset.