was in process of purchasing, product says unit turn on, door broken, can you please explain what is wrong with the door.. Thanks
1654366
I purchased this unit last year. Couldn't be happier with it. Not sure where are seeing the note you are referencing. We love this wine cooler. Worked perfectly with our 12 in opening we left in our kitchen layout. I believe you won't be disappointed with the purchase. We purchase through amazon, from Whynter. Easy to install. The only issue, you have to arrange the wine bottles in a particular way...wine bottles are different in dimension, some long and narrow, others shorter and larger in diameter. Once you figure out how to store them...it is great for the price!! We purchased straight from Whynter, I would suggest doing the same. I purchased this unit last year. Couldn't be happier with it. Not sure where are seeing the note you are referencing. We love this wine cooler. Worked perfectly with our 12 in opening we left in our kitchen layout. I believe you won't be disappointed with the purchase. We purchase through amazon, from Whynter. Easy to install. The only issue, you have to arrange the wine bottles in a particular way...wine bottles are different in dimension, some long and narrow, others shorter and larger in diameter. Once you figure out how to store them...it is great for the price!! We purchased straight... » Read More I purchased this unit last year. Couldn't be happier with it. Not sure where are seeing the note you are referencing. We love this wine cooler. Worked perfectly with our 12 in opening we left in our kitchen layout. I believe you won't be disappointed with the purchase. We purchase through amazon, from Whynter. Easy to install. The only issue, you have to arrange the wine bottles in a particular way...wine bottles are different in dimension, some long and narrow, others shorter and larger in diameter. Once you figure out how to store them...it is great for the price!! We purchased straight from Whynter, I would suggest doing the same. « Show Less
1654367
I purchased this unit last year. Couldn't be happier with it. Not sure where are seeing the note you are referencing. We love this wine cooler. Worked perfectly with our 12 in opening we left in our kitchen layout. I believe you won't be disappointed with the purchase. We purchase through amazon, from Whynter. Easy to install. The only issue, you have to arrange the wine bottles in a particular way...wine bottles are different in dimension, some long and narrow, others shorter and larger in diameter. Once you figure out how to store them...it is great for the price!! We purchased straight from Whynter, I would suggest doing the same.
1654368
I have not had any problem with this unit. Arrived in good shape. Has been in use for 6 months with no problems. The motor is a bit noisy with the unit standing alone, not so much now that it is a part of the built in kitchen counter.
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
1476611
Unfortunately you have not provided enough info on your problem. In general, if it is a hardware problem, like it no longer turns on, it is not worth spending my on repairing these gadgets as it would be more money fixing them than buying a new one. If it is a configuration problem, then you can download user manual from the web or if you have backed up your unit, then reload your old configuration.
328966
I honestly haven't had it all that long, however, I did check my door after receiving your question and I have not noticednoticed any problems to this point. Hope it works just as well for you.
61294
Mine did the exact same thing and was bought at the same time. I took it to a local hardware store and they fixed it (not sure what they did to fix it) then it stopped working again after 2 weeks. I ended up just trashing it and plan to get a new one from a different company. It cost me $25 to get it fixed and it didn't make sense to pay another 25 for it to not work again :(
2270410
Bc the door is opened to much prolly. Its from humidity. Just un plug it and let it defrost. And plug it back in. U should be good to go
82835
I just walked over and shook ours. I don't hear anything. No... perhaps you should exchange yours for a new one.
1247774
Why try fixing it. Waste of your time. Just take it back to Bed Bath & Beyond for a replacement. Then come home and get on Amazon.com where there is a better selection.
1131387
Hi,They are showing the door open on the photograph. It's a weird photo and in no way representative of the way the unit looks in real life. I have one of these and an extremely happy so far. We have had it since March. Good luck!
1513024
Nope. If the unit is broken in "any way" I was told you need to replace the entire thing. They'll charge you a $40 hold for a replacement unit. When they receive your broken unit then they refund it. It. Takes. Forever!!!! I swear their customer service is run by one guy. Not kidding. If I had to repurchase...I wouldn't
361588
Wow - I would say "send it back" - it sounds like there is a quality control issue here. My door fits perfectly. They may be able to just send a new door, but maybe the fridge body posts are set wrong, so I would request an entire new fridge - body and door.
1179437
Did you plug the unit in? Mine works fine. Perhaps you should contact the a Seller for a new one.
1576944
Hi yes you have. Fault on zone 9 what ever that is door or window open ? Faulty switch broken wire? we Are professional security installers can't help more than that without looking at your situation
1721981
Havn't had any problems, sounds like the door safety switch is not working, the turn table may be shut off
1883326
We can no longer use ours...the on button broke almost immediately after warranty period. No one would help us. So we have a door stop.
1175367
I'm not sure what you're up against, but.... I'd just take it all apart and start over again.There should be either a screw or a clip, or it's held together with friction. If it's not working you need a new switch? Or do you just have it wired wrong?There is a screw on the back of it..? be sure the power's off!bucky in tucson
1972869
This was the worst purchase I've ever made. The door hasn't worked since I purchased it. After many attempts to contact the company they said they would consider a refund if they decided something was wrong with it and I would have to pay for shipping both ways. I ended up just leaving it in and using white duct tape across the bottom to keep it closed. I will never buy anything from this company again. Read the customer reviews mine is there along with others who have had their own dealings with this company. Hope this helps. Good luck.