Bought chair. Casters aren't 'clicking' &amp; secure. Do the casters go ALL the way into the hole or as far as the grip ring? Seems unsteady.
120718
The casters go in all the way. I had to use a block of wood and hammer the casters into place.
463072
The casters should have been packed within this new item. This leads me to think they were not. You must contact Amazon therefore to put in a formal complaint which they will resolve IMO/most likely. However, if you picked up used, I guess you'll have to contact the manufacturer or check out stores like Lowes.
100097
Casters are quite standardized. The casters on my chair have a threaded shank with a hexagonal head to accommodate a wrench. They screw into the chair leg, & mine are only finger tight. I suggest you unscrew the offending caster & take it to your local hardware, or a big box store Like Home Depot or Lowes. You should be able to find one of the same diameter & mounting system, though it may not be identical to the broken one, or your local contact should be able to tell you where you can get one.
1784922
I didn't have problems with the casters...my only issue was the locks on the casters. But I ripped those puppies out, and haven't had issues since.
609687
Probably will be fine as long as your caster receptor can receive a 7/16" x 7/8" grip ring stem. I only needed one caster to replace a broken one for a chair, so now I have four more. This was a good deal for me.
1737154
I had a little trouble at first too, but now I have the hang of it. You have to bring the backrest portion all the way forward and then back slowly. You will hear it clicking. You may have to do if a few times before it locks in place. It took me a while to get it right, now I get it first try.
2009008
I had the same problem. One side clicked into place. I found that to install or remove the back of the chair it is easier if you tilt the chair forward 90 degrees so that the back is parallel to the floor. You should be able to lift the bottom flap and see the two attachment points. I believe there is detent that you will have to press and release to get the right side to release if it has indeed clicked into place. I believe I pressed using a screwdriver to insure I didn't pinch a finger. If you get the right side to release the back should be much easier to see the attachment points to align both sides when the chair is tilted as I've described. I had the same problem. One side clicked into place. I found that to install or remove the back of the chair it is easier if you tilt the chair forward 90 degrees so that the back is parallel to the floor. You should be able to lift the bottom flap and see the two attachment points. I believe there is detent that you will have to press and release to get the right side to release if it has indeed clicked into place. I believe I pressed using a screwdriver to insure I didn't pinch a finger. If you get the right side to release the back should be much easier to see the attachment points to... » Read More I had the same problem. One side clicked into place. I found that to install or remove the back of the chair it is easier if you tilt the chair forward 90 degrees so that the back is parallel to the floor. You should be able to lift the bottom flap and see the two attachment points. I believe there is detent that you will have to press and release to get the right side to release if it has indeed clicked into place. I believe I pressed using a screwdriver to insure I didn't pinch a finger. If you get the right side to release the back should be much easier to see the attachment points to align both sides when the chair is tilted as I've described. « Show Less
1784921
I couldn't agree more! I accidentally lock them all day everyday. There is a site http://www.coolcasters.com that sells lots of casters so I'm sure we can find replacements there. Good Luck-getting new casters is on my to do list TODAY!
310709
Not fully assembled. It comes in two pieces; you have to bolt the back of the chair to the seat with the allen key provided. Then you plug the casters into the base. That's it.
971543
These are replacement caster for a wide variety of office chairs. The caster stems have a c clip on them. You can use them in a DIY project by drilling a hole the diameter of the stem, then using a light weight mallet to drive the casters in the hole you drilled. The C-clip on the stem will compress enough to fit snugly. The bottom of the stem has a base so the hole should not exceed that diameter to allow the plastic caster to rotate freely.
1446243
I think if I can get the seat stabilized it will be comfortable. Have tightend the screws as noted above. Up/down movement has stopped, but the seat still moves left to right when riding. Anyone else having this problem?
549469
Well, the casters are the same as those on many office chair's. A smooth surface is all you need. You decide.
927020
Is the table really thick? Is there a really large lip that is preventing it from reaching? I have used our chairs on multiple tables and I've not had this issue. Does the chair move when you wiggle it? If it is secure and doesn't budge when you wigggle it, I'm sure its fine.
1224076
I'm sitting in this chair right now, had it for a few months and have never had the wheels come off. I do recall having to violently pound them into place when i was first assembling the chair. I almost felt as if I might break something given the force required to properly seat the wheels but I havent had a problem with them coming out. I would recommend getting the wheels in as well as you can and then hammering down on the chrome piece above the wheels until they slide deeper into place. Just make sure to use a rubber mallet or place a towel between the hammer and the chrome so as not to scratch it up.
677526
I can't get the fitting foot ring to slide down the post. I tried WD 40 and it still won't go past a few inches. In the illustration it is about halfway between the seat bottom and the base. What should I do?
1158868
Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base. Hope this helps, but as far as the part itself goes, it works fine. Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base.... » Read More Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base. Hope this helps, but as far as the part itself goes, it works fine. « Show Less
1661052
I bought one and then had it replaced. The replacement was also defective and I returned it. I am guessing that you do not have the gripper that is on the bottom of the seat. If you lift it up you will see a white rubber piece on both side of the seat, or you will see where one or both is missing. If one or both are missing, then the seat will be unstable. In my case, I just gave up trying. Kohler should be ashamed. They charge top dollar and give you junk (sorry for the rant).