This might sound like a dumb question, but how does the case charge? I have the problem where my phone is not charging at all.
1855090
Make sure the pins are touching the two metal plates on the side of your phone - if they aren't touching or one of the pins is broken you might need a new case - I was able to repair mine with a small piece of paperclip when it broke and just replaced the broken pin with that, but the preferable thing would be just to get a new battery pack.
1855091
What do you mean? You just plug in the case like you would your phone. The phone and case need to charge separately. I thought I could leave the car on the phone and charge both but that doesn't work.
1855092
Not a dumb question...the reason I will stick with a Sony is because of this feature. I consider it a backup plan. If you observe at the side of the phone, there are two golden dots close th each other. That's the charging point for a dock charger. So when u charge it fully, insert the pho be into the portable power bank and charges ur phone via the two spots at the side and not through your charging port. Very convinient. It's simply the best.
1855093
Also - sometimes when it wasn't charging correctly I'd have to disconnect eveyrthing, reboot my phone and reconnect the charging pack - just some weird that that happened once in awhile.
1855094
this case can be charged by using USB port charger, and this case will charge your phone using the charging point for dock charger (the 2 gold dots below the microSD port)
2282227
Mine said that and it works just fine. All of these cases I have had along the way ( Mophie ect) have done the same thing. They still work. If it truly does not work you might try a hard reset on the phone. That message pops up every once in a while but I have had no trouble with it charging.
1605813
You may have a faulty device. I have had mine for about 7 months and still works great. I've never had issues with it not charging, and always lasts quite a while. Reach out to Amazon or the seller for a replacement. Best of luck!
147461
have you tried a new charging cable? could be the jack in the phone too, but try new cable or cord first
1527007
Also, what everyone says about charging the case and phone separately is not completely true. If using the standard cable that the case comes with, then yes, you need to charge your phone and case separately. Although, if using a better charger (any other official android charger/Blackberry charger) then you can charge both at the same time. It does work as that's what I am currently doing!
816869
It gets charged using the IPhone charger. If u charge while the IPhone is in it, it will charge the IPhone first and once it's fully charged then the case will start to charge.
1133206
you have to take the case off and then charge it. I had another case on and i had to take it off whenever I was charging it in my car.
616136
I have no answer, but I have the same question about my iPhone 5... I'm out $20 and no charging going on!!!
1952918
Check your owners manual to see what should happen when charging. If not try a quick Bing or Google search for the exact model # online and believe me people in most cases will have similar questions and many times good answers above and beyond owners manuals. Again if there is a charging problem make sure you take it into the carrier store in your area to have them check it before something happens due to a defect.
185372
I switched phones . I only put mines on once took off the next day (im case junkie) you can have it. No charge its just sitting ..lol. still new
1718662
I tried both ways and the case would charge but it's was never able to charge my phone... Sorry if I wasent helpful
43643
It depends on how you've been using the case. This tends to happen if you let it sleep your phone charged at 100% other than using it to charge from 20. But the warranty will cover this
1694617
You can use any micro USB cable to charge that case. It does work. Does it take longer? I don't really know because I never didn't evaluation, however I would guess yes probably a little longer but it still works
960454
The case does not charge, it is not an extra bbatter, you can plug the case in to charge the phone though.
1860428
Unplug charger, then plug it back in and try to charge it now....don't know why, but that seems to work for me....certainly no the way it should be.
267281
if the green light is lit, the charger believes it is charging. Not sure why it isn't working, but the phone should show it is charging. Make sure the case isn't too thick and that it isn't metallic. Good luck
148739
I am having the same issue. It worked for a few days and now it seems as if it will not charge my phone at all, it shuts itself off? Anyone else find the problem or a fix to this? Thanks.