After 2,5 yrs the bottom 3 posts look ratty. Has anyone found a way to repair or replace them?
1885037
My cats love this climber too much too. They use it sooo much they have thrashed one of the bottom posts too. Im considering just buying some sisca rope to staple gun around the eye sore part of it.
1885038
My kitty mansion is holding up well. But on oyher cat trees my husband has gotten rope and rewrapped the posts.
1436512
I got mine in mid-September 2014 and it seems like the lift mechanism is failing. The stool does not stay lifted to the full height, wobbles, and makes a sproingy/springy sound. I just contacted Vandue (the vendor) about repairing or replacing it. I may look into spending more in the hopes of getting something better. I will try to remember to update this based on the feedback I receive from Vandue. I will check to see if this is under any kind of warranty as well.
1702070
Janet, I posted some pictures of the item, one of them shows the bottom, you should have a look
556933
I have never had a problem. I just make sure they are tight with no play when wrapping the velcro around the posts. I bought mine in 2011 so can't say if there have been any design changes in the interim which may have led to a lower strength velcro.
2111849
Good evening Elizabeth - I am very sorry about this. Please email us your info and we can send you a replacement part at not cost. We have redesigned the pivot to fix this problem. Thanks for your understandingSteve ParisiPresidentToiletTree Products
1623627
Each one is fixed with 4 small screws....just don't screw them on and your fine. The bottom will still be flush and look fine if it was floating.
1824109
I've had mine for a year & a half and haven't had any problems. I even moved & had to take it all apart & re-assemble
240896
I would contact the manufacturer. Ours is still solid as a rock and we've had it for almost a year. Perhaps a defect in the construction. From other comments I've read about this bench the seller is prompt and courteous in responding to problems with their product. They may just ship you another one. Worth a try.
986594
For sure! You might want to take a fine grit sandpaper to the bottom. Good luck!
1125453
I ended up purchasing my replacement toothbrushes from Phillips web site and they have the black posts. I don't know about these. Sorry I couldn't help you.
178389
Unscrew bottom section counter-clockwise, fill and replace bottom section. Enjoy!
1888761
The bottom of each post has a plate with 2 holes they are 180 degree's apart, you can use any kind of lag screw or wood screw or even cement screws
510138
Ours flop all around, but I'm sure if you knew someone who did alterations or could sew a little, you could buy some foam and re-sew them into the pieces to make them as firm as you'd like. Depends on how badly you want it fixed I guess. That, or you could just buy a new one if it's the same cost to fix it.
2158633
Something somea bent or out of balence.return if you can . If not try a hobbie shop for advice or repair
1931218
Mine are a few years old and the same thing happened. I spoke to customer service and they are too old to replace, but I did repair them with a drop of super glue on a toothpick. Was told the new models are threaded so you can tighten them if it works itself loose.
547938
There are two possibilities: 1) try filing rough spots between brackets on the rack holder with a metal file 2) turn the rack upside down or reverse the two sides--not great solutions, but at least it is usable!
1568126
Have same issue with posts on panel cover also snapped. Original switch works but dropped down and hard to use buttons. Good luck, Jeremy. Please comment if you find part name or ID and if you find a source; I will too. Best!