My battery does not hold a charge, I can charge it for several hours and the green light willl never come on. What can I do? Greenworks Customer Care page online is "not available".
1860425
We had a power fault that disrupted a number of electronic gadgets. Remove battery, unplug charger for 30 seconds. Upon battery insertion you should have two solid red indicators (no blinking red). If all is okay in 3-4 hours a proper charge yields solid red and green. Remove bat and push green test button, this should yield four green indicators. If not go to plan "B". Cheers, Dennis
1860426
1. Plug something else into the outlet to insure it is working.2. Does the battery "click" when you slide it into the charger.3. Call 1 888 909 6757 Mon - Fri for free voice help or warranty replacement if it is still in warranty.
1860427
I had a similar issue with one of my batteries. I left it in the shed during the winter and it was drained too much for the charger to recognize it. I ran wires from positive to positive and negative to negative on another battery for an hour and it gave it enough of a surface charge to be able to charge it successfully.
1860428
Unplug charger, then plug it back in and try to charge it now....don't know why, but that seems to work for me....certainly no the way it should be.
1142228
had the same problem at first but I discharged it completely then left it on changer overnight, about 4 hours more past the light turning green. Now it holds a charge long enough for 2 trims. DO NOT leave it on charge any longer than that.
2106661
Id have to dig out the unit. I thought there was a green light on top. Otherwise leave charging for like 12 hours with everything off. Hippie this helps.
257029
Yes the mfg date of 7/26/2013 are defective, just received my fifth unit, all of them were bad, no power to switch, Greenworks kept sending units with this date. They sent a replacement yesterday and told me the unit had been tested, not so, a authorized service center checked it out and was also defective? The battery showed to have power.
2201962
Unfortunately, I have the same problem and no amount of charging is fixing it. It almost feels like there is actually no battery inside, or it used up its number of possible recharges. Returning it to Amazon. Will try one more time to order this thing.
211855
Direct answer, I don't know. Not had that issue, might try draining it completely and then a full recharge. Depending on how long you've had it, might be worth reaching out to the outfit you bought it from for a replacement. Most want to maintain a high rating and good customer services will go a long way.
2274880
If you have a portable battery charger, try charging it there for 8 hrs, then put it in phone and see if it works. If you continue to receive that error just return it and they'll send a new one :)
1244982
Try charging the battery before buying a new battery. Mine needed replacing because the charge wouldn't last for more than 15min.
91228
I have had the same problem. I brought it to best Buy and they said I probably need a new battery, but they dont sell them. You have to purchase directly from the manufacturer. Havent done it yet, but I am about to now
2066937
Let it go completely go dead, then charge it overnight/all day until fully charged. After that, try not to let it die out if you can. But mine lasts for two or three hours at a time. Also check what programs you are using...that may be draining your battery as well. Hope this helps.
150716
Make sure the "on" switch is OFF when you plug it in to charge it, the red light will come ON if its charging. It wont charge if the switch is still "on", like I've done a couple times when I let it run out of power while I was watching it. I forgot to turn it "Off" and it didnt charge when I plugged it in to charge. If that doesnt work, then maybe your battery is defective and you could send it back if its under warrenty still.
157002
If the green light is on, the battery is good. They say you should clean the unit out with a can of air once a year. If you do that and the green light is one, contact the manufacturer and they will help you.
1479614
My battery won't charge and sometimes the speakervmode won't work. What do I do?!?
427373
I am having the same problem, even brought a new battery and it still does not come on. Warranty is up, so what can I do.
1899755
Hey Mike, I just received mine a few days ago. I did charge it overnight, and when I woke up the next morning (and after 10 hours) the green light had gone off. Not sure why yours didn't.
1411310
Same problem here, my battery seems however not to charge at all. Did you find a solution/problem?thanks!
2128631
the red light never comes on-it is not charging the battery-the green light comes on and stays on-I have carefully checked all of the connections and can not find anything that is not connected or is loose