Won't connect. Always says "retrying" or "finding gateway". Tried DHCP and manual IP. Tried reset. Opened firewall. Tried everything. Nothing works.
1861546
Having too many problems with the radio. Right now it's been loading for over 10 minutes. NOTHING. I tried many options. I went back to factory reset and I re-booted my Modem and router. My computer and the radio, Grace, show WI-fi signal 100%. Computer is fine NO problems next to me is the radio still shows connecting. I'm playing i-Heart on my laptop. Radio shot doesn't work at all. Some Christmas gift. Worked fine for about six months now worthless. GRACE what can I do besides lose $150.
1861547
The only way I have gotten mine to work is to unplug Mondo, unplug router, wait 10 seconds, plug in router, wait till router is up and working, then plug in Mondo.
1861548
Bryan, I'm not an expert at any of this. Only once did I have any problem of this type. It came aboutafter I had re-set my wieless modem. I un plugged my radio for awhile and went back to defaultsettings . It found the signal and no problems since. I would check into the signal you are getting. ( if wireless) I'm still very pleased with this radio. It appears you are getting about the same advice Ted
1861549
Have you tried restarting your modem and wireless router? My Mondo started up with no problem, but I previously had issues with both router and modem and ended up replacing both - after weeks of hassle. (The router was old and the cable provider had given me a defective modem.)
1861550
Bought mine 11 months ago. From around the time of the firmware update of Dec 7th 2012 it has been abysmal - the usual connecting/retrying/initializing network. I've done all the factory reset ops to no avail, as well as the usual with the network. No other devices on my network have issues. Came back to Amazon to check the latest reviews and lo and behold - I see tons of new radios with the same issue. In one review you see Grace acknowledging a firmware issue - but I have to ask WhyTheF haven't they either 1) reverted back to the previous-good firmware version by global release, or 2) enabled users with problems to install the previous version via the USB slot. You can clearly see how many of these units were purchased for Christmas here and returned to Amazon as defective. According to Grace's comments in this review: http://www.amazon.com/review/R1LDJTD7SEV60R/ref=cm_cr_pr_cmt?ie=UTF8&ASIN=B004YI9NTS&linkCode=&nodeID=&tag=#wasThisHelpful ===== I apologize for the frustration you are having. A recent software upgrade affected a small percentage of our customers. Unfortunately, our core software engineers are on holiday. They will be back on Monday and will work diligently to create a software upgrade for any customer who is experiencing this problem. ===== So I either waste time going through their support site and file a ticket, or hope that according to them the imminent release of good firmware will come. If you're having the connecting/initializing/retrying loop, rather than pulling your hair out thinking it's your network - consider if might be the bad firmware.
1861551
Mine locked up once. Try unplugging the unit from the wall outlet. Leave it out for about 30 seconds and plug back. Should reboot.
1861552
I recall when I first got my MONDO..it would not connect to my network, despite my older GRACE 1000B working just fine. First, disable your router security and try to connect. If it works, you need to adjust your router's settings, as I had to do the same. Mine is an older ACTIONTEC GT-701. Make sure you have both "802.11b and 802.11g" modes selected for access to your router. Also...if you use WEP, make sure you have "Authentication Type" set to "Both Open and Shared." Odds are the issue is your router and its configuration, not the MONDO.
145439
I am having this problem too. I tried the power reset and tried playing with the screen to reestablish the connection, but neither worked. Are there any other suggestions out there?
369250
I am having the exact same issue. I autoconnect to my router, enter password and everything looks to be connected. Yet I have no internet access and can't figure out why.Any suggestions!?
1862309
Got mine to work thru our corp firewall by using the direct connect function, specifying my IP address (as given to me by my ISP) & using port 8111 (Netmeeting). Good luck!
605027
I have a Gateway desktop running Win8. To me it was plug and play. Error 678?. Are you plugging a phone line capable of receiving fax to it(No Magic Jack, etc.) ?. If so, do you know if you need to dial a prefix (1, 9, etc.)?
2203507
Set it up static IP, you'll be much happier.Contact support, they were quite helpful by email.Good Luck!
1707862
I understand your frustration. I get the message that three ports are blocked by firewalls. I've tried turning off the firewall, but it is still intermittent. Also, I've been able to connect to sites when the Acer is plugged in but not connect to the same site two minutes later when it is running on battery. This novice would appreciate any help. Any techies who speak in normal terms out there????Thanks.Williebugs
349802
I had a problem with a cisco router but it was a refurbished one so I suggest you try cisco first cause Netgear is allergic to Apple products. It finds the network but doesnt want to connect and I even tried the master reset , no password and everything else I could think of
35308
Hey don't know I have a gateway. I would think so after you run the software it comes with
611934
No, send this back to Acer/Gateway again for repair because of BSOD. Time will tell to see if issue is resolved.
662297
I had to send mine back--I couldn't get it to work. It wouldn't connect at all.
1358309
We are having the same problem. We have found the network, entered the password, and it says we are connected to the network, but it says we cant connect to the internet. The default gateway says "fail". Other computers and internet tv connect to our network and to the internet with no problem.thanks
2194283
Same problem. I got a faster and better router and upgraded my mps from 20 to 50. Still drops a lot (Default gateway not found)... Bought a external USB wireless adapter and now it works perfectly. Well not perfectly, it is like a spare tire; quick fix but does not really solve problem. A computer this expensive shouldn't need an auxiliary part that sticks out the side.
448892
Connecting to the network router only works with firmware v2.0.1. If you update to 2.0.4/2.0.5 it doesn't work.
1965755
Hi, Check your firewall settings for Windows and any antivirus product you may have. I have Win 7, and it connected and worked from the get-go. Good luck.
129230
I have the same EXACT problem... I have to play with the connection to get it to work.
568675
Hello, I would suggest going to Rain1 or Irritrols website. They have some great pdf's that you could download or print to help out connection and troubleshooting. Please let us know if this helps. Thank you,Customer Service