Received this blender today. Made a green smoothie and noticed that the countertop right beneath the motorbase was covered with fine black dust?
1878689
Same issue with mine. Perhaps just the normal byproduct of the motor's internal moving/grinding parts. Honestly, thisnis my 2nd Blendtec. 1st one burned out after ~650 cycles. I'm no longer enthralled with this product. should have just saved $$ and went with a Ninja.
1878690
Have never experienced this. We have over 1300 blends and it's still working great.
1878691
My guess it is probably from the motor. I suggest you call customer service at Blendtec. I got rid of mine after 2 years because of too many issues with the leaking seals and exploding lid. Never fill it up completely. Always fill it no more than 3/4 full.
1878692
That does not sound normal, I would contact Blendtec. BTW, I love my Blendtec, it is a fabulous machine.
207792
Reduce the content of metal filings in your recipes? :)Your experience is the opposite of mine, but maybe one beater isn't setting right and it's being smacked about by the other... Make sure both beaters are in completely and don't turn much without the motor running.It should still be under warrantee, maybe this is a question for the manufacturer.
230609
Highly doubtful. You're probably better off buying new blades or a new blender.
2019235
You should call Hamilton Beach. They replaced my blender in a matter of 3 days. They were very helpful. We no longer have issues. Love it!!!
1069142
Hi Kathryn. To me, it sounds like the seal in your jar is starting to go bad. I have a Blendtec HP3A that developed a leaky jar. After about six months of normal use the blade stopped spinning smoothly by hand; it felt slightly ratchety but it still blended just fine. Next, it started to leak a very small amount of dark liquid from the bottom of the jar around the shaft. Then, it leaked more. Right after the one year warranty expired, the seal around the shaft smoked and disintegrated while grinding grain. Now the jar is completely unusable. Blendtec pretty much said 'tough luck, would you like to buy our new (even more over-priced) jar with a 4" blade?' I asked if they had improved the seal, but the Blendtec customer rep. didn't know so she gave me the "sonically welded blade with a lifetime warranty" sales pitch. I have been without a blender for almost a year and I'll have to fork out more money for a replacement jar because I did not recognize the first symptoms of a seal failure. So, learn from my mistake and start complaining to Swindletec about their over-priced, disposable jar with its poor quality seal while it is still under warranty.
1933980
No problem at all with this blender. If it's too late to return it to Amazon, just contact the manufacturer and I'm sure they'll rectify the problem for you.
882181
It sounds defective. My mother board failed and I was unable to contact the company. It was out of warranty, but I really hadn't used it much. So now I have a new jar and a kaput blender.
2073387
Happy to answer, but don't really know the specifics. I bought the "remanufactured" blender and have no problems with it what-so-ever. It has no scratches and no limitations. If they had not identified it as such, I would never have known that it wasn't new. I can only assume that it was reconditioned by the manufacturing facility after an initial issue, but they did an excellent job and I still have the original "new" warranty if I find a problem. It is a great value and efficient at crushing ice for smoothies.
510778
the same thing happened to me and then it disintegrated into bits. My blender was ruined and I had to buy a new blender.
1042816
One of the things I noticed about my blender was the noise it made when blending. I would describe it as louder and "rougher" sounding than I expected. I notice that if my put my hand on top of the container while it was blending, it seemed a little smoother. It does seem to be doing a pretty good job and I use it every day. My first experience with this blender was at a small produce stand in California. As I recall, it was very quiet and smooth during the blending. I'm not sure what the answer is. Mary
1072906
I'm so glad that you posted this. I'm having the same experience. The equipment looks the same. Nothing has happened to it, but it no longer froths.
560183
when you turn the jar over there are a couple of red plastic pieces that you have to press as you turn the base counter clockwise. I don't know if you read my feedback on this blender but I do no recommend it at all. The motor burnt out after only 6 mos. & Krups told me that I would have to ship the blender to So. Carolina for them to check it to see if it could be repaired or not. They said it could take 4 to 6 weeks before I would get it back. We returned it to the seller and they gave us full credit towards a new Breville Blender, which my wife loves...
1799091
In my old blender, the cutting assembly was broken. I didn't replace it soon enough so had to get a whole new blender. So you might look for cracks in the assembly. They are not too expensive to replace.
1245399
Mine aren't dirty enough to warrant a cleaning. Suggest send it back to manufacturer or buy a new one (doubt they take trade-ins, eh...)
1544838
Same thing happened to me a few weeks ago. I called Blendtec & they asked to listen to the motor, serial numbers, etc....after about 15 mins. they agreed to send me a new jar. They advised me I should not hold down the jar while the blender is in use as this will put more pressure on the rubber seal. Be careful as I
1894690
I have used my old blender several times and still works great. Just remember:Remove 3 screws on the bottom of the blenderPull off coverUse a screwdriver to keep the motor's shaft from spinningOn the other side, use a wrench, grab and unscrew the brass ring in a clockwise motion (It's reverse threaded)Screw on new replacement blade driver (Counter-clockwise to tighten)Put blender cover back onReinstall the 3 screws on the bottom of the blenderYou're done!
161257
I just purchased the KSB560 version of this blender (same model with less expensive finish). I plugged in the blender new out of the box, and all the red lights came on and flashed. I couldn't get the motor to come on at all. I had to replace it and this one appears to work fine, but my initial experience (and stories from others having similar experiences) make we wonder whether this is one of those rare occasions where it would actually be worth buying an extended warranty.