I used it for about 4 weeks and it developed several more hole and became unusable. Do you offer a warranty? If so, how do I get a refund or a new hos
1876670
Fortunately for me (I guess) mine failed on the very first use so I returned it for a refund. I would try returning it to Amazon and hope they will refund your money. I think, though, it is beyond their normal refund time.
692064
I had the same problem. I removed the plastic piece in the hole and it was a little better but I stopped using it. It was becoming too much of a hassle to deal with it.
1121247
I have not had that problem but only used it two or three times - i would call the company and see what they do for you
2201784
They respected their warranty with me. I contacted them by email and explained my problem. they asked me to send them the hose so they could decide if it was a manufacturing flaw. They sent me back the new house shortly afterwards.
1582841
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't helpSorry
1047431
I have no idea. My suggestion would be to contact the company. I have had since about May and have used it many times with no problem.
1789739
To be honest, its a piece of crap. I had it and immediately send it back. You can get it fixed by calling the company but expect to wait a couple months to get it back in the same condition you sent it. You didn't spend to much money on it. But you can return it to amazon for a refund and I would say do this asap.
2032864
Check the O-ring. Also watch for cracks in the "U" tube along the seam as it will suck air and cause the GPH to go way down. Mine started to suck air along the seam shortly after getting it. I contacted AquaClear and they wanted me to purchase a new one even though it was less than 3 months old and still under warranty. Terrible customer support. I avoid AquaClear (and all Hagen) products like the plague now. Both my 30 and 70 models have the same issue and now sit in the very box they came in.... sadly I purchased nearly $200 in filter supplies/media for these as well. I just cut the stuff open and use it in my new filters. Return it if you can. Check the O-ring. Also watch for cracks in the "U" tube along the seam as it will suck air and cause the GPH to go way down. Mine started to suck air along the seam shortly after getting it. I contacted AquaClear and they wanted me to purchase a new one even though it was less than 3 months old and still under warranty. Terrible customer support. I avoid AquaClear (and all Hagen) products like the plague now. Both my 30 and 70 models have the same issue and now sit in the very box they came in.... sadly I purchased nearly $200 in filter supplies/media for these as well. I just cut... » Read More Check the O-ring. Also watch for cracks in the "U" tube along the seam as it will suck air and cause the GPH to go way down. Mine started to suck air along the seam shortly after getting it. I contacted AquaClear and they wanted me to purchase a new one even though it was less than 3 months old and still under warranty. Terrible customer support. I avoid AquaClear (and all Hagen) products like the plague now. Both my 30 and 70 models have the same issue and now sit in the very box they came in.... sadly I purchased nearly $200 in filter supplies/media for these as well. I just cut the stuff open and use it in my new filters. Return it if you can. « Show Less
2270886
If you buy it from Amazon, you get their return policy, which is better than a warranty that has limitations and such! You'll know pretty quickly if you like it or not. Give it a few tries, though, because the discomfort significantly lessens each time!
148517
Yes because it won't last past 2 or 3 months. .. that's what I used it for. .. Definitely NOT worth it...Mine is now at the city dump with 4 holes in it. .. After the first 3 were patched, it wouldn't hold with the4 th patch
730463
I need to return it because it stop working with a month of use? If I can get new one or my money back.thanks
575725
Dear Customer We has a customer that used a step drill to create the hole but it will void warranty Thank you
901726
I had a similar issue. I ended up drilling the hole a little larger and used a butterfly/toggle bolt. It pulled up tight and has been working well for about 6 months.
129650
I returned it because it was a very very bad product so I have no idea whether or not it had a warranty and if it did it's irrelevant. Good luck if you buy one.
975917
No, this hasn't been an issue for me. Maybe you can return it to the company for an exchange? (unless of course you used it to hit something and the manufacturer's warranty is void).
965301
Same happened to me, I called customer service and they said it was out of warranty. I lost my money buying this brand. I'll never buy anything from them. I see is a common problem.
1436869
Not sure if it has any kind of warranty. It's a pretty simple item...like a big blow torch. If it has any type of defect, you should know right away, like a defective valve or a leak in the hose. You should return it right away. Save the box for a few weeks after you use it, just in case.