How does the warranty work? I've had two die much earlier than expected (one ~500 hours; one 1800) - wondering what my options are
1870429
I sent mine in with my address (warranty tells you to do that as I recall) and they supposedly send you a new one plus some sort of bulb to make up for the postage. Took ~2 weeks, they called me to see what sort of fixture I had it in when it failed, then supposedly a replacement is in the mail
1870430
I also had two die within 9 months. I wrote them, and asked for a replacement or what to do, and they have not sent any written response to my inquiry.
1533741
Well shoot, I'll try sending them back for a replacement. Thanx! I never really expect companies to stand by their products these days. I'll post back what happens. Cheers!
474211
Mine died after 4 months, followed procedures as outlined. Called them and was told I could get new one for half price plus shipping, not worth it. Wouldnt recomend
1218375
I've had these batteries for almost a year. I have two pair so that I can switch out the used with freshly charged and immediately put the used on the charger. Because I have a spare pair (which I HIGHLY recommend) I don't pay close attention to the exact time but I would say it generally is about 2 hours when I go back and they are completely charged. A second pair is very affordable and you are always assured that you will have a fresh pair when needed. I got a second pair as many reviewers said these batteries were unreliable and die after a couple of uses. I have had none of those problems. If you need a more precise time, I will be happy to check that for you. I've had these batteries for almost a year. I have two pair so that I can switch out the used with freshly charged and immediately put the used on the charger. Because I have a spare pair (which I HIGHLY recommend) I don't pay close attention to the exact time but I would say it generally is about 2 hours when I go back and they are completely charged. A second pair is very affordable and you are always assured that you will have a fresh pair when needed. I got a second pair as many reviewers said these batteries were unreliable and die after a couple of uses. I have had none of those... » Read More I've had these batteries for almost a year. I have two pair so that I can switch out the used with freshly charged and immediately put the used on the charger. Because I have a spare pair (which I HIGHLY recommend) I don't pay close attention to the exact time but I would say it generally is about 2 hours when I go back and they are completely charged. A second pair is very affordable and you are always assured that you will have a fresh pair when needed. I got a second pair as many reviewers said these batteries were unreliable and die after a couple of uses. I have had none of those problems. If you need a more precise time, I will be happy to check that for you. « Show Less
1276721
My first one failed like yours did almost immediately. I got it replaced. The new one has been fine, and I use it several hours every night.
1902022
The ones I got in March had a 2 year warranty. One is still working, the other one stopped working. I emailed the company and requested a new one. They worked very well. They asked for a copy of the receipt of purchase. As I ordered it from Amazon I just sent them the copy thru email and she said a replacement was on the way. I hope this helps you.
2124879
That's odd... I used mine for over a year before the batt died on me. Maybe you can contact their technical team and see what they say.
1084894
Sorry to hear that. My first lasted for years. My second still works. Try calling the company and if they are nonresponsive, leave a bad review on their website. Leave a bad review on Amazon.com. Google Koolatron complaints and see if anyone else posted problems. Companies hate bad publicity.
1197271
Well, I ran into the same thing, unfortunately, but from DAY ONE. Mine never worked and I could not send it back. The terrible warranty of only one month had already run out.
1612147
I don't know anything about warranty. Can you share why they are not working? Thanks.
2189193
have no idea as our drifter worked less than 48 hours - we are now trying to get a replacement / warranty
1000129
I do not know !..The odds are in favor of unit reasonably working a reasonable lifespan...They have replaced'' defective --on receipt ''units ..
1981837
Mine died within a day and the vendor stiffed me for the cost of returning it. Good luck....
723070
I had my first one for nine months before it died. The thing is, I never turned it off and now I'm doing that with my new one. I know it goes into 'sleep' mode after awhile but I believe it's still better to turn it off if you're not using it for a couple of days. Also, they come with a year guarantee so this time I'm going to try and not lose my receipt.
1089553
If yours lasted for two YEARS you should be doing a happy dance! You got your money's worth. Mine died almost immediately and I never could get customer service to ever call me back.
2122
Can't answer that specifically, but I had one die on me after a few weeks of almost no use. The seller noticed my poor review & contacted me to offer a replacement. Can't ask for more than that (although we'll see how long the replacement lasts!).
1818897
No doubt, in the product description there should be a coma between the "50000 Hrs Lifespan" and Guaranteed. I don't know any manufacture that guarantees their lamps for the duration of their rated life and would not expect that to be the case with these LED's Lamps. That, of course is only my opinion - for what it is worth!!!