I can't get the white plastic timer front/dial detached from the box. Says to pull firmly/gently, but doesn't budge ???
1855591
I had that problem...it is caused by a small metal inside the opening that is there to keep the tuner working. But that is the problem
1855592
Ok, I don't have the instructions in front of me, but there might be a clip or something that needs to come off before removing the dial. I really don't remember. However, I do remember that it was hard to come off. I suggest taking two dinner knives and putting one under each side of the dial so you can leverage each side up simultaneously. The truth is Intermatic has failed in the design of the latest version of this item. Thank God you can return it if necessary. Good Luck. I think Amazon should stop selling it.Tom
1855593
I had the same problem. This switch is junk. I sent mine back and went with Honeywell. Ckeck it out........
1855594
Ok, I don't have the instructions in front of me, but there might be a clip or something that needs to come off before removing the dial. I really don't remember. However, I do remember that it was hard to come off. I suggest taking two dinner knives and putting one under each side of the dial so you can leverage each side up simultaneously. The truth is Intermatic has failed in the design of the latest version of this item. Thank God you can return it if necessary. Good Luck. I think Amazon should stop selling it. Tom
1855595
You have to really pull the living daylights out of it to get it off. it is not easy and is on very tight. Pull slow and as hard as you can.
1855596
I found the whole unit to be worthless, threw it in garbage and replaced it with a light sensitive overhead light.
1855597
I had the exact same problem, Called their customer service dept. The agent was RUDE and not helpful. I sent the timer to the company to the attention of the president in late October with a letter explaining the problem. Have heard nothing. NO letter, no replacement,. Nothing. I bought two...one I returned, and one I installed and that one will not keep the program. JUNKY products. give up and buy something else. Company does not stand by their products.
1855598
I think this product is crappy. Mine did not work, and I even had an electrician try. However, to your question, I had a hard time getting the wheel off the prong, as well. I wound up just having to really pull hard. Might be worth trying a little WD 40, being careful not to let any leak back into the box.
1855599
I had the same problem. If you can't remove it by pulling it as hard as you can. Return the control.If you try to pry it off the control will become damaged. The problem is the clip holding the knob on the stem istoo tight, the hole on the knob needs to be a hair larger
1855600
You have to use two plastic scrapers to gently remove the knob without breaking the switch. Intermatic stopped making this model timer. See other feedback posts about this switch. If you can, take it back for a refund !!!!!
1445561
I used some pliers. They are very tight. I had to tare off a chunk of it and keep pulling on it until it finally came off. Good luck.
741927
Push on the top and bottom of the plastic cover and pull up at the same time. It will come right off.
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
2248349
Hi I am happy to help. With a knife very carefully gently leaver off the piece just behind the clock face hold the actual clock piece in your hand and on the side of it you will see a small knob just like an ordinary wrist watch, again pull it gently and you should be able to adjust the time I hope that helps you
1386940
I had the same problem and couldn't remember how to get the battery out.The unit separates at the point where the light gray meets the darker gray. Just pull hard enough at that point and the battery compartment will pull out. What probably happens is that it gets residue on the plastic or age just causes it to become more difficult due to not opening it frequently. If you pull hard enough, it will open. It is a single AAA battery that is needed.
465135
Take out the metal part and pull. It was tight for me initially but easier now. If it's not coming out pull harder!
369212
I just used a thin screwdriver or an awl would work. Just push down on it, it breaks off pretty easily. The just turn it over and shake it so the piece fall out.
641057
A hex wrench or Allen wrench lets you remove the dial I believe. Not sure where you get the part. Google search might find you one.
32313
Take off the plastic pieces on top all of them and the tool will just screw on the top and come off. If this don't help you let me know I will send you a video of me taking mine apart.
2082965
same -- I haven't had a problem as of yet, but would definitely try customer service or use another kitchen timer... good luck
560253
Take it apart push the open/close button once then put back together. It has features where the internal part that the back plate connects to is protected against forceful opening. Also make sure that piece is tightened. It connects via phillips screw and should be hand tight and lined up in the right position. Sounds like you have it backwards.
1293728
If you pull out on the large white knob with the numbers on it; you can disengage the timer. Just pull it towards you slightly. Then use the little white switch in the upper right hand corner to push On or push Off. If you want to use the timer; insert the tabs during the time you want the timer to run for; and set the current time, lined up with the arrow on top. I don't use the timer feature myself; just manual push On or push Off.
533292
I'm having a hard time too...the housing is actually cracking and I still haven't gotten them apart :( EDIT: I ended up taking out the two screws on the back of the remote (disassembling the remote in the process) to get it detached. The seam on the remote is getting caught on the seam on the base...maybe a few times detaching and re-attaching will smooth it out.
1434436
It sounds like your item is defective. The timer should always be running and advancing. Hope this helps.
1444816
Have you tried removing the dial and then put it back in place? I don't seem to have that problem.
1359462
I have one too and the timer doesn't work. I quite working after a couple of months. Other than that, it seems to be holding up ok. I don't have a contact number but wish my timer wouldn't have stopped working.