I own this bike hauler and really like it a lot! I had a problem yesterday getting the hitch part of the lock to work. I finally gave up. I could get it to lock when not attched to the bolt, but could not get the key to come out and when attached to the bolt, I couldn't even get it to lock...any suggestions? I own this bike hauler and really like it a lot! I had a problem yesterday getting the hitch part of the lock to work. I finally gave up. I could get it to lock when not attched to the bolt, but... » Read More I own this bike hauler and really like it a lot! I had a problem yesterday getting the hitch part of the lock to work. I finally gave up. I could get it to lock when not attched to the bolt, but could not get the key to come out and when attached to the bolt, I couldn't even get it to lock...any suggestions? « Show Less
1880988
I bought this Rack and I am VERY DISSAPONTED! The hitch Lock will not work. everytime I turn key, it will only turn so far and it just springs back open. I think the lock is broke! It is ALWAYS OPEN. THen after 20 minutes of messing with it one of the Keys BROKE! Has anyone else had this proble with the lock being open instead of closed when off?
1880989
I've always found the locking part to be tricky...but have always managed to get it to work by doing something like this(best I can recall): place the key in the lock, turn the key to the unlock position, slide the lock onto the bolt (while still having the key in the UNlock position), then release the key from the unlock position and remove the key. Give it a shot and let me know.Barry
1880990
That just means you have to move the screw more until you can hear a snap on the lock. That happens to me before but I just tighten the screw and it locks.
1880991
The lock should just push onto the bolt and lock itself, you do not need the key in the lock to make it lock. Make sure the bolt is all the way through the hitch so the lock can snap into place
1880992
Some hitches the bolt doesn't go through far enough for the lock to snap into place. Leave one of the washers off and if still not enough you can grind on the side of the lock a little to create more room. Key is sometimes to get in and out,but so far have been able to work it out. Hope this helps.
149706
Sure. I do. But of course your temperament may vary. I keep a spare wrench in the rear cubby to make tightening/loosening the bolt convenient but sometimes I just hand tighten and put the lock on it (that's where it locks to the car). My hatchback (2014 Outback) opens with rack mounted but I must make sure the top inside bike clamp is nor in play. Basically mounting us put the rack in your hitch, insert bolt, put lock on. Removal is the opposite. I also fold the two wheel racks down/up because my garage is so full of crap the isn't much roo to set it.
354225
Wow, I have had mine for over a year and used it with 3 different hitches. I haven't had any problem mine has been very sturdy. Maybe try wrapping some electrical tape around it once or twice would stabilize yours. Once you start to use it you will love it.
779344
I had problems w/the lock just keeps recycling the bolt.thw mfg told me to unplug pin wire that goes to the board and that helped for awhile.try that and then reset it.
1167390
I purchased a lock for the hitch. You can lock the bike to the rack. I found the lick for the hitch on Amazon
2183265
http://www.allensportsusa.com/products/AST-HCHCheck out their site. It cost $10 plus shipping and handling. I think you might be looking for another bike hitch to attach to another bike. Good luck! Don't you love this product? Please message me back if you happen to know of a good bike and trailer lock. Tks :-)
436179
The instructions specifically state: Quote "The rack is not covered under warranty if mounted on the back of a trailer or fifth wheel." end quote.... Not much ambiguity in that statement ! and while I have a 2" mfg installed hitch, it wobbles side to side terribly (even WITH StowAway Cargo Carriers Hitch Tightener ). So it's the bike rack itself... while the mount is firm, the fold up connections and main crossbar has too much play in it... will try to replace the push pins with bolts to see if that helps, but not optimistic ! The instructions specifically state: Quote "The rack is not covered under warranty if mounted on the back of a trailer or fifth wheel." end quote.... Not much ambiguity in that statement ! and while I have a 2" mfg installed hitch, it wobbles side to side terribly (even WITH StowAway Cargo Carriers Hitch Tightener ). So it's the bike rack itself... while the mount is firm, the fold up connections and main crossbar has too much play in it... will try to replace the push pins with bolts to see if that... » Read More The instructions specifically state: Quote "The rack is not covered under warranty if mounted on the back of a trailer or fifth wheel." end quote.... Not much ambiguity in that statement ! and while I have a 2" mfg installed hitch, it wobbles side to side terribly (even WITH StowAway Cargo Carriers Hitch Tightener ). So it's the bike rack itself... while the mount is firm, the fold up connections and main crossbar has too much play in it... will try to replace the push pins with bolts to see if that helps, but not optimistic ! « Show Less
1554593
You are supposed to have to lock in different position to put in your new combination. I tried it and it didn't work. I had to use bolt cutters to free. I got a different one from the same company. I used the default combination.
2144986
Mine was doing the same thing. The problem on mine was the knot where the rope was tied to the chain was hanging on the shut off bar in the anchor saddle. I put a fender washer on the rope behind the knot to prevent the knot from going through the shutoff bar.
1492429
I've ridden with the bag for 3300K mounted on a Trek EX8 full suspension and have had no problems though I've only taken it off road on slightly hilly nature park trails. Lots of roots to bounce over and the unit has never come loose. The rack is substantial and the locking mechanism has worked very well so far. I have their handlebar bag, too, and have no complaints regarding it either. The locking mechanisms are secure and easy to release. Torque the rack to the post to 6 Newtons, and you'll have no worries. I've had several different rack over the years, and this is the best particularly for a full suspension bike. Hope this helps. I've ridden with the bag for 3300K mounted on a Trek EX8 full suspension and have had no problems though I've only taken it off road on slightly hilly nature park trails. Lots of roots to bounce over and the unit has never come loose. The rack is substantial and the locking mechanism has worked very well so far. I have their handlebar bag, too, and have no complaints regarding it either. The locking mechanisms are secure and easy to release. Torque the rack to the post to 6 Newtons, and you'll have no worries. I've had several different rack over the years, and this is the best particularly... » Read More I've ridden with the bag for 3300K mounted on a Trek EX8 full suspension and have had no problems though I've only taken it off road on slightly hilly nature park trails. Lots of roots to bounce over and the unit has never come loose. The rack is substantial and the locking mechanism has worked very well so far. I have their handlebar bag, too, and have no complaints regarding it either. The locking mechanisms are secure and easy to release. Torque the rack to the post to 6 Newtons, and you'll have no worries. I've had several different rack over the years, and this is the best particularly for a full suspension bike. Hope this helps. « Show Less
1446241
Just finished putting the bike together and am having the same problem. The seat is ridiculously loose, it rotates around and flexes up and down as I'm riding. It almost seems like it's intentionally built this way. Have either of you been able to fix this problem since you posted? Or are you just dealing with it? Thanks
694091
My bike had the exact issue. The part proform suggested was $500 and did not come with a guarantee that the issue would be fixed. The part cost more than the bike. Proform was horrible to deal with. They were insulting and unhelpful. I ended up spending a little over $500 for a new Nordic track. Love the new bike. Sorry to hear you are having the same issue. We took the bike apart and tightened the belt ... Checked everything online for answers ... Nothing worked.
2011627
Yes, I had the same problem with the safety lock. The simple fix is to take a hand drill with bit and expandthe opening slightly. It still locks but opens with a mild tug. Good Luck.
2039809
Not sure what you are asking for sure. The pin that holds the rack to the hitch is threaded so it would take quite a bit to take the rack, as for the bike, I don't think there is a way to lock it to the rack. I love the rack, but never leave my bike on it for any length of time unattended.
2179136
Sarah - As I may have noted, for some reason I have never been able to get the pull down mechanism to work properly, though I have a friend who bought them on my recommendation and he doesn't have that problem. The release function may be sensitive to the relative height of the two mounting brackets, I'm not sure. So make sure they're even (mine are installed in an A ceiling, so making them level with each other would have taken more effort than I had any reason at the time to believe is necessary). At any rate, I added a little string to the release mechanism, so I hold the release open with the string with one hand while I release the bikes down sliding the rope through the other hand. It's not super convenient, but it works fine. Pulling them up is no problem. The movement is quite smooth, you just have to pull or release the rope smoothly. Hope this helps.
1109551
I often load 4 adult bikes on mine and yes it is tight but by alternating the bikes you can get it done. As Michael said in his post it is important to NOT push in the second rack all the way until you load the 3rd bike. It's kind of a hassle BUT it works better that most of the hitch ones out there that hang the bikes from their frames. I modified my primary rack by placing a two inch tall pc of rectangular steel tubing btwn the "wing" mount and the main bar. This elevates the first two bikes a couple of inches which seems to help. I do have to remove the seat off of my bike and put it in the back of the vehicle as the handlebars from the previous bike always seem to get in the way. I often load 4 adult bikes on mine and yes it is tight but by alternating the bikes you can get it done. As Michael said in his post it is important to NOT push in the second rack all the way until you load the 3rd bike. It's kind of a hassle BUT it works better that most of the hitch ones out there that hang the bikes from their frames. I modified my primary rack by placing a two inch tall pc of rectangular steel tubing btwn the "wing" mount and the main bar. This elevates the first two bikes a couple of inches which seems to help. I do have to remove the seat off of my bike and... » Read More I often load 4 adult bikes on mine and yes it is tight but by alternating the bikes you can get it done. As Michael said in his post it is important to NOT push in the second rack all the way until you load the 3rd bike. It's kind of a hassle BUT it works better that most of the hitch ones out there that hang the bikes from their frames. I modified my primary rack by placing a two inch tall pc of rectangular steel tubing btwn the "wing" mount and the main bar. This elevates the first two bikes a couple of inches which seems to help. I do have to remove the seat off of my bike and put it in the back of the vehicle as the handlebars from the previous bike always seem to get in the way. « Show Less
1209843
Did you purchase the coupler that goes with the trailer? http://m.aosom.com/d-97/Aosom-Type-A-Bike-Trailer-Universal-Hitch-Coupler.html. If I remember correctly, we had to remove the pin that went through the back tire, put on the coupler and then put the pin back through it. The trailer hooked easily to the coupler.