Hi I recently changed he combination and can't seem to open it now. Is here any way I can hav it opened without he correct combination. Thanks. Vi.
1887703
Hi Vicky. While there are 10,000 combination possibilities the reset button is on the inside. You will need to contact Masterlock and id the product with the serial number unique to you, which is in place for your security. They are very helpful in getting what you need. I hope it works out. Peninna
77392
I wish I could answer that! I have forgotten and have forgotten my combination. I know I wrote all this down "somewhere" and hopefully will find the information before traveling again. Sorry!! P.S. I had no trouble with my lock, but my husband's lock stuck and then did not recognize his combination.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
1374497
The same problem happened to me, I had to turn the combination to each number and test the lock to get it to open (the number dial and the turn nob are no attached and will spin freely of each other). Once I found the "new" right number I told my son to leave the combination where it was so he could still open it.
1058450
I have no clue how to change the combo but if you find out I would love to know how as well.
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!
1049289
Sorry, can't help. Ours opened easily. I guess the combination must have set itself.
1386390
There is no master key. I also had a very hard time locating customer service number, and was on hold a very long time before I just hung up. I would say just dont forget the combo!!!!
1377412
Yes you can scramble the letters and leave it unlocked. You just snap it shut to lock it again. I do this all the time. I also allow other people to get in by giving them the combo. Then I change it when I get there.
1849355
You change the combination by following the instructions that come with the safe. Basically, you push a red button that is accessible only when the door is fully open and then key in a new four-digit combination. It's quite easy. Just remember to write down the number first and never lock the keys inside the safe. The key is the alternative means of opening the safe.
1749570
The number of the combination was on a white tag attached to the handle of our cash box. It is not a combination but merely the number that the dial has to be set to to release the latch. The latch is directly above the keyhole and to release it move it to the right. I do not believe that this combination can be changed. I hope this helps.
2162418
with the lock open push the open button towards the # wheels until step 2 has been performed. STEP 2- set your combo(don't forget).STEP 3-release button and check. I hope this helps.
155061
There are a few video tutorials for this on the product page if my memory serves me correctly. You pull the top lock part to the other side, push it down, and then set the combo to what you want. If I remember correctly that was it. It was also on the directions in the packaging. It was easier than I thought it would be.
1742577
As I remember my locks came set on zero waiting for my combination to be set. If the one that won't open was set to another number and the key pulled then the only way to open it is to try every possible combination. I'm sure Amazon will replace it as defective.
641640
I think you need to use the thin metal rod which goes in to the hole by the combination numbers. Insert the rod in the hole and that should free up the rotating numbers so you can set them to a new combination. Hope that works.
1999938
With the box closed push the square metal piece towards the right and hold ( found on the right of the combination pad ) until you set desired combination then release. Scramble the code. To unlock, Enter in the combination you had set and push square metal piece towards the right again, the lock will flip open.
862851
To set the combination you slide tab that normally opens the hinge in the opposite direction and you hold it while you set the numbers you want. Don't let go until you get the numbers you want otherwise the combination will be off. To test it. Lock the box back and try your combination. When you buy the box there is a piece of paper with directions on it if I'm not explaining it properly.