I cannot get it to pick up any images. Is there anything I can do or does it really just not work??
1862438
Don't use any polish remover on it, it should be sticky to pick up images, can use sticky side of tape or sticky lint roller to clean it. Might help to build stickiness back.
1862439
Very very hard to get a refund out of it! Yes it is junk! konad has a great stamper...and polish...works great , my daughter uses it in her salon.... Sorry for your waste of time :(
1862440
Sometimes stampers need to be "primed" take the stamp head out and wash it with dish soap and let it dry... that has helped some people. Some others have wiped it with a mr clean magic eraser as well and that has helped. Others have lightly rubbed a nail file across it til the shine was removed. I would suggest starting out just washing with dish soap and go from there.. try it after each method to see if it's picking up.
1862441
Yes it does work! Took me two days to figure it out, but I did. First, you have to file the shiny surface down a bit with a medium nail file, then rinse & dry gently. Then, use a much lighter touch than with a more firm stamper like Konad. Also, press straight down, perpendicular to the plate, rather than rolling like you would with a firmer stamper. Also, don't forget to clean by pressing into a piece of tape or a lint roller rather than using polish remover. (I've started doing this with all my stampers now, it works & its so much easier.) I was still having trouble at first, until I realized the polish remover I was using must have been leaving a residue that was interfering somehow. Now, after I clean the plate with polish remover, I wipe it with a damp cloth, and then a dry cloth and it picks up the image easily & beautifully every time. It does have a bit of a learning curve. I've read so many reviews where people have said that once they got the knack of it, it was the favorite stamper so I was determined to figure out it. The flexibility it has does make it much easier to get a design to transfer across a whole nail. I can't help but wonder if certain types of polish removers cause problems & others don't since some people never seem to face this issue but other people, like me until today, can't figure out why nothing will pick up other than after the plate hasn't been used in hours at minimum. I hope this solves the problem for you the way it did for me!
118997
I wish I could help but I gave it to my grandchildren at Christmas and it wont scan things. I tried to get it replaced but no one was willing to help me so they still have a gift that wont work. Hope you have better luck than I had.
101140
running ta similar system, are you having issues with movies or discs in general. Mine seems to be ok in general but I do have pixilation on some blu-ray movies. Pretty sure it's software though. sorry I couldn't be more help
1088543
I am using it on Mac OS X 10.9.5 with "image acquire" see other questions. It will run.
1554042
I have been trying to get this to work and it is not. Is there a way to re-set the software? I didnt know before I installed that I was supposed to hit YES, it is EPSON. Now I cannot get this to work? Pls advise.
1424967
All my pix don't play back either. Not sure why. My "techno-geek" husband can't figure it out either!!
223244
I had to have a picture program. It is worth trying anyway, but if you have trouble, the program I used is Picasa, which can be down loaded for free.
2086503
I have always unloaded my pictures via my camera card into my computer. I tried previously and it did not recognize the card. The other day I started the process of learning to connect via WIFI. I created the "camera name" and went to the Canon website. I eventually became frustrated and decided to try inserting my card again into my laptop. This time it worked. So I was able to unload all my pictures the way I was used to doing. Maybe this would be another option for you to try??
1436138
Ugh, I have this problem too! I bought to be a gift for my grandmother, and spent a while collecting photos from family so I could preload the photos for her. Finally got everyone's photos, loaded them to a card, and tried out the frame only to discover it powers itself off after 5-6 photos every time! There's no setting for this, so I can only imagine it's not supposed to do that and is just defective, but now it's too late to return and still get to my grandmother for Christmas!
1978120
What have you tried for transfering the photos? I've never had a problem loading pictures with my USB, as well as by simply loading my memory stick into an sd converter. I'm really not sure I'll be able to answer if those two options do not work.
1612345
Have you been able to connect to your computer? I used their program but it is not even recognizing the device. I think their usb cable is defective. huh. I have had nothing but trouble with the pictures. the video direct burner is fine though, if you don't need to edit.
910148
Not sure but I could not get the thing to do anything as for as down loading my photogaraphs.
776299
I did not have your problem . Make sure scoutGuard is on when pluged into remote . go thru your menu options to get captured photos displayed , I just pull the SD card and install in a computer to view Photos . The photos in the remote are hard to see in detail any how.
1332223
They still can't help you on this?? I mean they made the product, there are people out there that still have it, they should support it. I know it doesn't help you now, and I hate to say, I can't even help you. I was having issues with mine, and it ended up freezing on one pic, so I've since unplugged it. Good luck, I hope someone can give you an answer.
1684894
Thanks for the reply. We actually ended up returning the camera to FP after calling the help center and trying different cards. The card reader must have been broken, because the replacement camera they sent us, read all the cards we had tried in the old one... FP did send the new camera with no problem.
456969
I got the same one and it has the same problem it will take still shots but not any video.It might be a big in the software or a wire is loose some where in the camera.
1934522
So far I have only taken pics, and downloaded them to my computer. I had to contact tech support to find out how to download the pics and they were extremely helpful with that.