Has anyone had any luck with Char-Broil replacing the troughs at their expense? Thank You.
1865199
I haven't tried. But it's not s trough it's the heating element. Apparently they are not very helpful with replacements according to other reviews. personally, when mine dies completely I'm getting rid of it.
1865200
They'll replace them within the first 12 months, which is the length of the warranty. After that, you'll have to buy new ones every 1-2 years, at $42 per grate, plus shipping.
1865201
I tried to get them to stand behind them at less than one year old and they would not honor the warranty at all. They only tried to get me to buy new ones which would have cost 185.00 total. This is the second commercial model Char Broil I have owned in 4 years and the first one was junk in less than two years. These grills are built with cheap, cheap metals and will not hold up!!!!!!!I
273349
I may be too late, but here is the link for char broil and the closest model I could find. http://www.charbroil.com/grills/char-broil-commercial-t-47d-model-463241413.html. There is a lot of great info at the char broil site so take some time and look around. How this is what you were looking for.
589274
Same happened to mine. cheap metal vent, don't like it... but unscrewing/lossening the nut on the inside sort of worked out. Managed to unstick it, but handle broke. Contacted Vision Grill.... not response. Contacted again.... no response. Called, no answer or call back. 5 year warranty that seemingly cannot be acted upon. contacting Costco, where I bought it.
975421
Dude, sorry for that. I haven't cooked once, just soaked in water for one night and it started to rust. It's an awful awful wok, I have returned it.
1243962
I can't get you one, but I think if you read some of the buyers' comments, you may find some answers. Some of the Grosche seller's entries contain replacement information. You' ll just have to do some searching.
2231227
Go on line and contact the company. My friend purchased a grill after I told her how much I liked mine and she just got hold of the company to purchase the aluminum liner and brickets. When Lowes still carried the grill I purchased extra brickets when I bought it, and then they ordered new liners for me less than a year later. They won't do that any longer. Surprised more places don't sell grills like this with all the condos and apartment dwellers around the country.
1743035
Yes that was the unfortunate thing that happened with us also. We went to lowes and got a new one to replace the one that came with it. Also we had to go back in and reseal so it worked with the plumbing. Kind of a pain. But we love the sink. Good luck !!
412740
I just placed an order for the front top heater (ABA80-17500U), through encompass parts. Says it's not in stock and will ship first week in November. We'll see what happens! My bulb is actually broken. Not even sure how this happened but my waffles are not browning. They're warm and edible but don't have that brown crust that I like to see. And honestly I have no idea why I need to see that! Wish me luck. I'll let you know what happens!
113788
I read in at least one of the reviews that someone had contacted thermos and they offered replacement seals. I've thought of trying to get a spare set of them just in case the need ever arises. I'm going to google "thermos" and see if I can track them down :)
1287195
Hector... call Char grill and ask them. They are almost as helpful as amazon.
1911374
You should probably go to their website and get it as you probably want to keep the infrared feature. http://www.charbroil.com/replacement-parts/grill-parts/trough.htmlTip: If you assemble it yourself, be sure to put the side panel with the triangle bracket for the ignitor on the top-right-front. The first drawings show it on the top-left-back which is wrong.
2254366
I have owned mine for almost a year and so far it works like a charm. I'm sorry I cannot offer any insight, similar issue or help. Have you contacted Weber Grills to explain your grill issue?
2176483
I got this model at Lowes. Don't buy it. It sucks!! And is dangerous and Char Broil has horrible customer service.
225126
I don't know where to find a replacement. Our's is still on good shape. It seems like if Amazon doesn't have it, DeLonghi would. You've probably have already tried that.
1759243
Yes, but I would like to point out that the tray is now rusted and I'm now looking to find a replacement part. I have had this grill since February 2014.
1691631
No problem just check this link:http://www.all-clad.com/Pages/Customer%20Service/faqs.aspxand this video at this linkhttps://www.youtube.com/watch?v=ZlIsUPM_dx4&index;=6&list;=PL2427FC934F8B31B2
1006312
My order came in with all I needed to use it in my infrared grill. I would just give Char-Broil a call. I have found these days a lot of companies give great customer service and quickly. If you find less than 5 star customer service you can always return it to Amazon. I have also found that Amazon is pretty quick to replace items that came defective or with missing parts