I have connected the sounbar to a Vizio HDMI(ARC)...I can not get any sound and the subwoofer just shows a green light.
1855816
Hi Leo- I am sorry to hear about the issue you are having. We do not offier technical support, however you ca contact LG directly at 800-243-0000 for assistance.
1855817
I had to send back. I hooked to an LG TV and the thing kept powering off by itself even after turning off the power saving features. I ended up buying an Onkyo LS3100 hooked it up using the fiber optic cable and it just works when I turn on/off and volume using the TV remote. It had LG already progrmed in I didn't even have fiddle with the remote.
1855818
make sure the HDMI cable is plugged into the out jack on the back of your sound bar. you will also want to check your Vizio TV settings to make sure ARC is enabled.
1855819
Be sure that you are connecting the tv and the soundbar (on the "out" input) with the kind of hdmi cable that also carries ethernet. I wasn't at first and I did get sound but it wasn't right.
1115685
Hi J. Johnson, this is a self powered subwoofer and this unit may best be connected on an amplifier or receiver. Soundbar doesn't support on this. - Ella
1080426
The sub woofer has the orange connector. If you aren't getting sound, you may need to change the sound effect to other than stereo to say 3d sound. You may also need to turn the speaker volume up for the sub. Also try playing something that has good bass to make it easier to tell if it's working.
1247734
I also had an older Creature and I had a similar problem with the new one. I almost returned it before I finally got it to work. Everything seemed to be connected properly but there was no sound. The answer with mine was the connection of the power port on the subwoofer. It isn't as firm as it could be and because of that, it can be difficult to connect properly. And even after it it has been working, if the subwoofer is moved around a bit, the connection can be broken and the sound lost again. When you insert the plug into the port on the sub, try to wiggle it and see if that helps. If it doesn't, remove it, plug it in again and keep trying to move it around. Sooner or later, you should establish contact and get sound. At least, I did. Use of an electronic contact enhancer such as DeoxIt Gold G100L may be of help. This problem is due to a design flaw. If the connection was more solid, this should never occur. Unfortunately, it does. The speakers are so good that it's worth the effort to keep trying to establish a good connection. If you continue to get no results after a while, the problem may lie elsewhere and returning the speakers may be your only option. Please send in a review or comment to this reply and let us know if this has been of help.
1197011
Hi J., make sure that your TV is set to use the SoundBar and not TV speakers. -Vincent
2133644
You can't - at least I can't. Being SIMPLINK compatible it should turn on when the TV is powered on as I understand it, but I could never get it to work. I have to turn the soundbar on then choose the input all the time. Not great but you get used to it.
1139542
you can check a few places: 1) make sure the optical audio cable is connected correctly between the TV and the sound bar. Don't forget to remove the end caps on the cable. Don't touch the ends after the caps are removed. It might takes a bit of wiggling to get the ends of the optical cable to go into the TV. 2) Check that your TV is set to output the audio to Digital Audio/SPDIF. On some TVs, like mine, I have the option to output either PCM or RAW. PCM works for this sound bar. 3) There could be a problem with the optical audio cable, especially if it has been pinched.
993648
I would like this answer also. I hooked my up to a toslink convertor an no sound came out of the sound bar. Any help?
926469
It could be the settings in your receiver. If it's for a surround sound system there's a setting in most receivers that requires you to turn the subwoofer setting to "ON" in the Setup or Settings menu... I hope that works!
1049309
Mine is working fine and guessing that you have a connection problem, the subwoofer is turned off, the receiver isn't putting the signal out or a bad subwoofer. Hope this helps! S.
1304575
Jim, i have this unit and hdmi is finicky so i couldn't get it to work. So no big loss. Instead, use fiber optic audio output of tv to feed optical input of soundbar and all will be good. Regards, Greg
536015
Paul, not directly, there are a couple options.. if the subwoofer is powered then you need to buy a Sonos connect and plug the subwoofer into that and then pair that in your settings to your playbar the other option if your subwoofer is not powered you would have to purchase a sonos connect amp and do the same thing, I have done both of these options in my home and they work very well. The sonos connect is half the price Of the sonos sub, you could look at it that way :-)
284512
You are out of luck. I tried mightily, but got nothing but the runaround from the company. They claim they don't have any extras, but said they would contact me about getting me some sort of replacement or even a new sound bar. That's when they stopped contacting me. They have provided completely unacceptable customer service.
1670779
I called Polk Audio service when my sound bar stopped working and they were very helpful. The solution for me was to power cycle the system so that it would rebooted. I did this by unplugging the power cords and then plugging them back in. Hope solving your problem is as easy.
1573506
I checked my sound bar and there are NO HDMI inputs on this unit. It has fiber optic cable connection to the TV. Carl
2095467
Unless your tv has the old audio out jacks (red white av) you have to plug it into your cable box or DVD player. I had the same problem and I had to plug it into my cable box audio out jacks. Most newer tv's don't have those jacks anymore. They have the optical audio out jack which I'm not sure this sound bar has. Hope that helps.
18000
The sound bar has to be on the correct input to get the video feed. Try changing that to whatever hdmi u have it hooked up to.