I've damaged the USB for this keyboard - does anyone know how I can order a replacement USB?
1876245
I damage my USB receiver. Microsoft confirmed they were keyed together, however because it was within the 1st year product warranty, they shipped me another overnight. Good thing the local waste management recycles the keyboards.
1876246
After hours of research, I finally learned that the USB is paired with the specific keyboard and mouse during the manufacturing process. You can't get a replacement USB and will need to replace the entire mouse/keyboard set. It really stinks.
1876247
I think it's a big question, you'd better connect to Microsoft, maybe it will work
798923
There is a power switch on the keyboard face above the delete key. Consult the instructions. If there isn't a cord for charging, then likely you have been shipped someone else's return. It utilizes a micro USB cord.
198649
Can you confirm if you got a solution for your problem? I have the same situation, lost the usb receiver and I'm trying to look for a replacement as well. let me know how you figured it out.
1750362
Dear buyer Thanks for your email. Please check the model, size, layout of your original keyboard. If the item is as the same as this one, then you can order this one. Wish we can do more bsiness with you in the further. Your understanding and support will be highly appreciated.
497954
Look cor another keyboard. I had a clam case where the keyboard stopped working, after resetting it it worked a few more months, but then would no longer charge. Will not buy another
2218456
what keyboard do you have? I assume you mean iPAD? the one i have is a very short cable (too short) USB one end, the other end is so tiny you can't count the pins. I suggest you go to the company's website and write or call them. My guess is they have spare parts to sell. let me know if you are successful, I'd like to get on e with wire longer than 12"!!
705365
Only thing I can think of is contacting the manufacturer. I had issues with my mouse and they sent me a new keyboard and mouse. Not sure you can buy just the adapter. Also I have two of them and they appear to be tied to the equipment somehow though not sure how.
1699801
I had same problem. I took to Micro solf store they were unable to fix and found it was a surface soft ware did not work properly. You can try attached with other surface to check your keyboard if it work. Otherwise your need a new keyboard. Good luck.
1740927
my keyboard has not worked without being plugged into a power source. I have tried contacting customer service. no luck there. I have called and emailed them. I don't even use mine. Happily the seller refunded my money but I am not at all happy with this keyboard. good luck
901246
The charging cable should have come in the box under a cardboard, rectangular slot next to where the keyboard was held. If the slot was empty when you rec'd the keyboard, you should return the product to Amazon for one that is complete. It will be an even exchange, but you will have to pay for shipping.
564295
Whitney, first, did it come with a USB cable? If you don't have that, then take the keyboard to Best Buy or Radio Shack and purchase a replacement. If you have the cable you can plug it in and charge from a computer or if you have the/a USB power plug then plug the cable into it and your keyboard and plug into the wall outlet. Hope this helps.
2124460
I don't know. How long have you had it? My keyboard died shortly after I bought it - maybe I overjuiced it, I don't know. I had it replaced, only to have to get another replacement after the middle keys in all three rows stopped working, which actually happened twice. In other words, I'm on my third keyboard (after a lot of hassle getting ZAGG to replace the keyboard since I could not longer do it through the store where I bought it). Now guess what? The middle keys on this keyboard have all stopped working. Never buying the product again.
1218014
First make sure you have the receiver unhooked from the computer, second go to your device manager and uninstall the keyboard then restart your computer and plug the receiver in to the USB port. Your computer should find the keyboard and install like it did the first time you used it.
1115046
There is a special USB port for the keyboard. USB 2.0 Type B plug on one end and the regular USB on the other for your computer, which does not come with the keyboard. Hope that helps.
330158
I also want to know : Where do you find a replacement charger for this. The one I have does not seem to be charging .Has the key board had its day ?
1780555
I ended up replacing this keyboard with the expensive Microsoft one instead, because this one just stopped working. I took good care of it and most of the keys just didn't work or I had to push very hard. I know it's really expensive but you might just have to suck it up and pay, see if you can get a deal on here.
1041000
My Ctrl key broke. I called them and after some pressure to send me a new Ctrl key, they instead sent me a whole new keyboard.