I purchased these for my kids, a few months back, they love them, but unfortunately they both stopped working a few weeks apart, how do I replace?
1887208
Hi Jeannina! Maureen here from The Friendly Swede:-) My sincere apologies for missing your question previously! We have been plagued recently with people attempting to counterfeit our cables, due to our very high rating on these. So first of all, did you buy them directly from us or was it a second hand seller on Amazon? If it was second hand, that is likely the reason for the cable failure, they are not ours. Secondly, if you'll send a message to us at the following link along with your Order ID #, we'll of course replace them if they WERE purchased directly from us at The Friendly Swede. Anything else, please let me know here at this link:
805449
No Idea, sorry for the kids' loss...kids Love these things..I guess I would try the dealer,only answer I have, again sorry for what happened, hope it gets fixed quick.. Schools Out. .
176440
I have the same problem. These are broken. We should warn people not to buy them. I just didn't bother to return mine.
925445
They have most likely lost their charge. This happens when they sit around for awhile. Send them back for another set.
783157
Both my daughters are having this issue, and what do you know the warranty has ran out. My nephews had the same issue. His was under warranty and was fixed. I will give them a call and see if it is even worth fixing. At least the kids got a year out of them.
1672643
The original worked wonderful, I used them for 6 or more years til they broke apart. I ordered another 2 pair (so I could have a spare) and I thought it was directly from the company but found it was shipped from Amazon and I can't get them to charge up. If I can get them replaced, I will love them as I did the original ones.
525516
If they stop working you have to replace the batteries. IF that doesn't work, then I don't know what you should do because it's never happened to us.
304166
You should contact Yurbuds Customer Service (go to their WebSite) and explain your problem with the device. They can either "walk you through" in resolving the problem or have it shipped back to them for replacement. I also have a similar pair and have never experienced any such problem. If they did work once (but only once) it could be a battery issue . . . . make certain that you have a good charge.
1989472
Email the company with either your order number or a screenshot of purchase info. I got mine replaced but then had the same thing happen. I believe I could have sent them in again but think done with this brand. :/
1967190
I was in the same boat bought 3, they went bad sent them back to were I bought them. I liked them so much I bought another 3 thinking I just got a bad batch but within a month they stopped working so I sent them back also. Great idea and they worked very good when they worked and that was not for very long. If I was you I would pack them back up and send them back to the place you got them from, call first though.
433622
I have been using a pair of these headphones for several years. They continue to work great, but the cushions are beginning to peal off of the earpieces. I did not think of looking for replacements for the cushions to replace them. Instead I bought a new set of headphones. But I would like to try to repair the old ones to save some cash for next time. Will you share where you purchased the replacement cushions? I have used my headphones with several different mp3 players but none of them were ipods.
779522
Hi. I am not sure what parts are you missing or parts that need replacement. I would say if the product still under warranty you probably have to contact the manufacturer and I am pretty sure they would tell you what to do. I hope my answer helped you in any way. Thanks and good luck getting your headphones and Radio fixed.
1848493
Not sure,believe they warranty them,try to contact the seller and see if they can send a new one.
175394
I've purchased two sets of these earphones w/same problem on both. I finally superglued the two remaining onto one pair. I've e-mailed Coby about this two times asking where to buy/get replacements and they never even replied :( Sadly both wirings ended up cutting out after less than two months of use. Yes, I got what I paid for.
1569068
i think you would want to talk to the ones you bought them from, they should be the ones carring the warranty for them,i hope that helps
1694666
Mine stopped working too. I'm very disappointed in this product. I don't know the replacement piece. Sorry
872914
I've had to replace mine in the past. Sometimes they just stop working. If it was within 1year of your purchase, they should send you a replacement at no charge.