I am trying to place an order for a personalized mug. I get all the way to check out and it does not ask me what I want the mug to say.
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***Sending Photos - Please click &gt; Your Account &gt; Your Order &gt; Contact Seller &gt; Then Choose "Product Customization" Attached and send photos
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Hi CarolynOnce you place your order, we will send you a message asking for your customization. Also, there will be a message from Amazon giving our info so you can send it if it is before we contact you. Either way, once we have it, we can connect to get the customization. I will be out tomorrow for the holiday so if you want to reorder, I will see it on Tuesday.Have a safe and wonderful holiday.Thanks so much.Lisa
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After you place your order. You go to "Your Orders" and then "Contact Seller" to let us know what you want engraved on it. There is no additional charge for customization.
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I'm seeing the same issue. There is apparently some sort of glitch in the website. As long as you see the correct item number listed with the chair you want to buy (in this case it's BT-509-BK-GG), you should be fine. As long as you see the correct item in your cart, you should be fine ordering the chair using that link. In the event that you should see some other item number not corresponding to the black chair (after completing the purchase) you can still cancel the order. You'll just want to do that right away.
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If you are asking a question or have something to say about your order, you will need to go to your order and ask the question. This is a forum for sellers to answer questions about a product. We don't have your order information. Sorry about that.
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Two-faced mug . . ugh! The product page does not allow one to upload customer images . . . or else I could have shown you what you get for your money!
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Hi Brann,Please send us your personalization via email. Once we receive your order and personalization, we will send you a confirmation email back.Thanks so much!Kristin at My Personal Memories
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Absolutely, send an email to personalize your order. If you do not, we will contact you to personalize it.
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I am having the same problem using the google checkout. I ordered englih version. It says sent to TRu but nothing. I called yesterday and they could not find anything to help. She told me to wait 24 hours and call back. Grr....
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They're supposed to email you, but I never received an email, so I went to the 'contact seller' section and emailed them my engraving information. Hope that helps!
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Just ordered this and it never prompted for personalization???? Do they email me for that info.?? Or how does this work???
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Amazon does not give us a way to get that information during checkout. Please contact us at cust_serv@fbys.com after you place the order with the personalization details.
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Dear Doug,Thank you for your email and interest in our product. We would like to inform you that the item Old Dutch Solid Copper Moscow Mule Mug We do not provide an engraving service for this item. you would need to check with a third party that specializes in engraving.Thank you and we look forward to serve you soon.Kind Regards,Christian P. | Customer CareBuyDBest Inc.
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When you place your order, it gives details on how you email Tag Express what you want on your frame.I went to their web sight and contacted them direct to ask if they could accommodate the personalization that I had in mind. Ben is the person that I worked with, and I had a great experience. Our plate turned out fabulous, and we put a nice plastic cover over it to keep it nice, and it looks great!
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You can send a response to this email. Once we receive the order and the personalization, we will send you a confirmation email back. Thanks! My Personal Memories
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If there is no Gift Message option during checkout, then please email the seller with your personalization information. Thank you.
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Hello Lisa, If you do not provide customization at the time of check out, you will receive an email shortly after the order is placed asking for the customization. Let me know if their is anything else I can help you out with. Thank you, Lauren