Is it possible to purchase a replacement inner basket? Mine is scratched up but does function just fine.
1861133
i've contacted the aroma co, they have a list of replacement parts online for most of their models. This one wasn't listed, but when I emailed, they said they have it for $15 shipped.
1861134
I assume the factory would have them available. You might consider buying a plastic rice server as they serve rice good and will not scratch.
1670099
I'm guessing it's a defect. I inspected mines and it is level on the bottom basket.
1644555
Wish I could help you. I haven't needed to replace mine, but if I did I would probably go to the manufacturer, which you've probably already done. Sorry.
1025915
My answer is only a guess, but have you contacted the mfg ? The only problem with replacements parts for an item so inexpensive, it might be easier just to buy a new one.
921810
no. I've had my basket for almost a year and it's like brand new. I love it!
608827
I'm uncertain about a replacement. It might be less expensive to replace the entire unit. Although, if you go to the company website they may offer one.
501992
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!) Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase
699360
I would contact Amazon customer service. They have always been good about answering questions about damaged items and making sure you are happy with your purchase.
228792
Contact the vendor listed by Amazon in your purchase record. If it's under warranty, and the product was not abused, I'm sure the vendor will replace it. If you don't get any satisfaction, you'll have to pursue it through Amazon.
1238774
got this is a replacement basket for a Mr Coffee Machine about a year ago. ( if that's any help )
190231
I contacted the manufacturer (deltacanopy.com) to make sure I could get a replacement cover (yes). Contact them about the frame. (sales@youtent.com)
2238721
Hi. Contact the seller or manufacturer. It's a great product! I love mine and it's still in perfect condition
368927
I agree with the other 2 answers...Not cost effective to repair. If the basket leaks around the gasket, the repair would be a temporary fix. This model is one of the best made. Try ebay or Amazon
501994
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!)Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase
2005593
Because the filter is such an important part and the top was really scuffed up, I decided to get a replacement from Amazon. For future reference, the replacement had no scratches of any kind, but I do smell a little grease. So I am guessing the latter is normal. Now that I think about it, the first one was probably new, but like I said not worth taking a chance for me. Thanks for all of the answers, they were helpful.
892938
Oh gosh, sorry, I really don't know if you can buy a part replacement...but it seems very sturdy and I pretty much use it everyday and so far nothing has broken etc. - another customer has helpfully provided an 800 number below so I hope that helps you.
833817
Just do a search on that unit for replacement holders. I have seen them listed.