Roku server problems? I have been checking this forum recently to see if anyone else has been having problems with their roku box. My roku has been virtually unusable since the new netflix update. I cannot access netflix, amazon unbox, or any other channel offered through the box. I have tried to power down my router and unplug my box but nothing has worked so far. I am very disappointed in this situation. I was willing to tolerate a few days of no service but we are going on more than a week now. Not to mention the weekend is mostly move nights for me and my wife. I have heard that roku is having some server problems but so far they seem to not have made much of an official statement concerning this besides they are working on it. Does anyone else know more specific details on what is going on? Roku server problems? I have been checking this forum recently to see if anyone else has been having problems with their roku box. My roku has been virtually unusable since the new netflix update.... » Read More Roku server problems? I have been checking this forum recently to see if anyone else has been having problems with their roku box. My roku has been virtually unusable since the new netflix update. I cannot access netflix, amazon unbox, or any other channel offered through the box. I have tried to power down my router and unplug my box but nothing has worked so far. I am very disappointed in this situation. I was willing to tolerate a few days of no service but we are going on more than a week now. Not to mention the weekend is mostly move nights for me and my wife. I have heard that roku is having some server problems but so far they seem to not have made much of an official statement concerning this besides they are working on it. Does anyone else know more specific details on what is going on? « Show Less
1875841
Our problem has been our roku was taking an unusual time to retrieve our movie. We thought if we unplugged it and or reset it maybe that would help. When we contacted Roku they recommended an adapter, but this hasn't helped at all. We can't even get the light to come back on from the box itself now. Does anyone have any suggestions. We wrote back to Roku support a couple of days ago and haven't heard anything yet.
1875842
if you move the roku ie disconnect from your original setup, its impossible to set it up again...doesn't connect to server, can't find wifi, screens don't apperar to reset it..."support" is from India with stiff language issues....total nuisance....don't ever undo it!
1875843
I have also been having problems with my roku player. My boyfriend got it for me for christmas and it constantly cuts off my shows. I have tried restarting it and my network with no success. I have had this issue with Netflix, and crackle. My Netflix on my computer and my phone works fine wirelessly but the roku acts up all the time. I can't remember the last time I watched a show or movie for more than 10 minutes before I was kicked off back to my menu screen. I will try plugging in the ethernet directly and see if that works, but I am very disappointed and I feel chagrined for my boyfriend that this Christmas gift is essentially kaput! Any other ideas please let me know! I have also been having problems with my roku player. My boyfriend got it for me for christmas and it constantly cuts off my shows. I have tried restarting it and my network with no success. I have had this issue with Netflix, and crackle. My Netflix on my computer and my phone works fine wirelessly but the roku acts up all the time. I can't remember the last time I watched a show or movie for more than 10 minutes before I was kicked off back to my menu screen. I will try plugging in the ethernet directly and see if that works, but I am very disappointed and I feel chagrined for my... » Read More I have also been having problems with my roku player. My boyfriend got it for me for christmas and it constantly cuts off my shows. I have tried restarting it and my network with no success. I have had this issue with Netflix, and crackle. My Netflix on my computer and my phone works fine wirelessly but the roku acts up all the time. I can't remember the last time I watched a show or movie for more than 10 minutes before I was kicked off back to my menu screen. I will try plugging in the ethernet directly and see if that works, but I am very disappointed and I feel chagrined for my boyfriend that this Christmas gift is essentially kaput! Any other ideas please let me know! « Show Less
1875844
Thanks for your help. I have written to Roku about this as you suggested. I moved the box to no avail. Still can't pick up the Airport WiFi. We'll keep trying.
1840845
Watching netflix, the playback is choppy. It is as if the hardware can't keep up. It isn't our internet, we watch netflix on a variety of WiFi devices in this house and it works great on all of them. Everything is updated, I have not been able to resolve it. I'm very disappointed.
1896666
"your bd player's netflix keys have been hacked" and it said I could no longer play Netflix movies on my player. So I'm going to just post how I fixed it since the answers were spread out on this thread. I can't say each step is necessary, but it worked. I have the newest firmware.Got same problem. Upgrade firmware and found this solution online that worked for me:1. Deactivated the player at Netflix's website. Under "Your Account" ...2. Hard reset by pressing fast-forward on the player for five seconds with no disc.3. Attempt to play a Netflix movie (red "A" button on main screen).4. Perform the regular activation process for Netflix.5. Reenter Time Zone, Time, etc. settings in player. "your bd player's netflix keys have been hacked" and it said I could no longer play Netflix movies on my player. So I'm going to just post how I fixed it since the answers were spread out on this thread. I can't say each step is necessary, but it worked. I have the newest firmware.Got same problem. Upgrade firmware and found this solution online that worked for me:1. Deactivated the player at Netflix's website. Under "Your Account" ...2. Hard reset by pressing fast-forward on the player for five seconds with no disc.3. Attempt to play a Netflix... » Read More "your bd player's netflix keys have been hacked" and it said I could no longer play Netflix movies on my player. So I'm going to just post how I fixed it since the answers were spread out on this thread. I can't say each step is necessary, but it worked. I have the newest firmware.Got same problem. Upgrade firmware and found this solution online that worked for me:1. Deactivated the player at Netflix's website. Under "Your Account" ...2. Hard reset by pressing fast-forward on the player for five seconds with no disc.3. Attempt to play a Netflix movie (red "A" button on main screen).4. Perform the regular activation process for Netflix.5. Reenter Time Zone, Time, etc. settings in player. « Show Less
1266714
Netflix and Plex are generally okay, but I get stuttering on Amazon probably 50% of the time which is unbearable. I would guess that this unit has a weak CPU that struggles to handle some Amazon encodes @ 1080p. I don't have this issue at all with a Roku 3 and that unit feels much snappier overall.
1441764
I've tried 3 different discs from Netflix and all with the same result - nothing! A new update disc from Sony arrived today so I'll see if that helps.
1692704
Mine works great for Netflix, don't use it for much anything else unless I'm bored or curious to see what else is online to watch. For an older unit it still hangs in there with some newer models and plays just about anything, I use the PS3 media server to stream movies that wouldn't otherwise play thru smart media or usb. I haven't seen any updates for the firmware since I got mine, but that may not be unusual since I haven't seen any problems other than some codecs that don't play unless streaming them from a PC.
1628663
dma media extender will not currently work with netflix. With the vcmnetflix plugin i cant get video but no audio, this is due to a recent change with netflix using silverlight plugin. I would us the roku, but i hear they have some current problem too
39652
Hey. I replied to your post in the other thread but I'll write you here in case you don't see it. You have to go into Options and then press Initialize (to reset the system to factory settings). This gets rid of the bug. It showed up on an older firmware and seems to stay around until you do this. I have heard that it also works if you click 'Deactivate Netflix' and then re-activate it, but it's better to be safe by resetting the unit to the factory settings in case there were some other bugs that could be removed to. Hell, you might as well do both just to be really sure. Deactivate Netflix, and then Initialize Settings. Hey. I replied to your post in the other thread but I'll write you here in case you don't see it. You have to go into Options and then press Initialize (to reset the system to factory settings). This gets rid of the bug. It showed up on an older firmware and seems to stay around until you do this. I have heard that it also works if you click 'Deactivate Netflix' and then re-activate it, but it's better to be safe by resetting the unit to the factory settings in case there were some other bugs that could be removed to. Hell, you might as well do both just to be really sure. Deactivate... » Read More Hey. I replied to your post in the other thread but I'll write you here in case you don't see it. You have to go into Options and then press Initialize (to reset the system to factory settings). This gets rid of the bug. It showed up on an older firmware and seems to stay around until you do this. I have heard that it also works if you click 'Deactivate Netflix' and then re-activate it, but it's better to be safe by resetting the unit to the factory settings in case there were some other bugs that could be removed to. Hell, you might as well do both just to be really sure. Deactivate Netflix, and then Initialize Settings. « Show Less
1795827
I am having the same problem as mentioned above. For some reason, Netflix movies (Universal) are not playing and I receive a plain black screen. The numbers say 00:00:00 but play will not function at all. There are no more updates according to the system tools. I am at a complete loss. Streaming works great on my end. I do not have any problems with Netflix stream.
1514814
Hi Karl - I had the same experience but attributed it to my wireless router being on another floor. The stream rate was not enough to enjoy Netflix. When I connected the TV via the ethernet cable the problem disappeared. It could be an issue with the wireless router having insufficient connectivity at times. My other HDTV is not smart and connects thru a bluRay player with WIFI and sometimes its data rate is not good enough. Not a definitive answer I know but I hope this helps.
1093392
Yes, I have this problem with mine. I contacted Samsung Help and the response was - unplug the bluray and plug it back in and then it works, that is until you power it down and then it happens all over again. I am constantly unplugging it and plugging it back in to get the connectivity back with Netflix, like you, no problem with Pandora. I made another call to the Samsung 800 number and I explained the problem and the answer was....it shouldn't do that...the end result was that I got no help and all I got was a transaction number and never contacted back. Not happy at all with customer service. I'm probably going to go to where I purchased it to question this issue and if not resolved return it. This system cost too much money to have to keep unplugging and plugging back in to make a connection.
1364160
I'm a computer engineer, so I did a lot of tests. I did them in different times of the day and week, and with direct as well as wireless connections. In the end I concluded the problem was not at my end.It seems that at nights, and especially weekends, many more people are trying to stream video. Netflix servers (computers storing video) and communication links to them get overloaded.This is why streaming video from other services (YouTube, Hulu, Amazon, etc.) will work fine during those peak times, but Netflix will not. This problem will continue until Netflix catches up. My guess is that Netflix is desperately trying to increase their capacity while publicly asserting the problem is someone else's. I'm a computer engineer, so I did a lot of tests. I did them in different times of the day and week, and with direct as well as wireless connections. In the end I concluded the problem was not at my end.It seems that at nights, and especially weekends, many more people are trying to stream video. Netflix servers (computers storing video) and communication links to them get overloaded.This is why streaming video from other services (YouTube, Hulu, Amazon, etc.) will work fine during those peak times, but Netflix will not. This problem will continue until Netflix... » Read More I'm a computer engineer, so I did a lot of tests. I did them in different times of the day and week, and with direct as well as wireless connections. In the end I concluded the problem was not at my end.It seems that at nights, and especially weekends, many more people are trying to stream video. Netflix servers (computers storing video) and communication links to them get overloaded.This is why streaming video from other services (YouTube, Hulu, Amazon, etc.) will work fine during those peak times, but Netflix will not. This problem will continue until Netflix catches up. My guess is that Netflix is desperately trying to increase their capacity while publicly asserting the problem is someone else's. « Show Less
337791
Got the same problem. Worked fine for 4 months and then in the past few weeks just simply can't play netflix movie. Entering into netflix movie and queue is no problem. Don't see any fixes posted anywhere.
1057171
I just returned my unit and got a replacement and the new unit works fine, no problems connecting to netflix. Also, my original unit didn't process the firmware upgrades because the new unit now has blockbuster and you tube on it. So it you have the chance, you might want to take it back for an exchange.
1555685
Out of the box, this router doesn't work with ROKU. I have two, and have been happily using them for a year on my old router, and neither would connect to the Medialink. I was two seconds away from hitting the Amazon Return link, but decided to give the firmware update a try. With the new firmware, they connect just fine.Medialink support (Tyler): I think you are hurting your business with your response above. I've had no problems with ROKU wireless in the past. It was YOUR router with the out-of-the-box firmware. You'd serve your company better by owning up to the problem and advising people to do the upgrade. Out of the box, this router doesn't work with ROKU. I have two, and have been happily using them for a year on my old router, and neither would connect to the Medialink. I was two seconds away from hitting the Amazon Return link, but decided to give the firmware update a try. With the new firmware, they connect just fine.Medialink support (Tyler): I think you are hurting your business with your response above. I've had no problems with ROKU wireless in the past. It was YOUR router with the out-of-the-box firmware. You'd serve your company better by owning up to the problem and... » Read More Out of the box, this router doesn't work with ROKU. I have two, and have been happily using them for a year on my old router, and neither would connect to the Medialink. I was two seconds away from hitting the Amazon Return link, but decided to give the firmware update a try. With the new firmware, they connect just fine.Medialink support (Tyler): I think you are hurting your business with your response above. I've had no problems with ROKU wireless in the past. It was YOUR router with the out-of-the-box firmware. You'd serve your company better by owning up to the problem and advising people to do the upgrade. « Show Less
1822835
Quick Question: I have a wireless router, currently use the Netflix Roku box as wireless, router is another room..Netflix connection all works fine..does this mean this Samsung 2500 blu ray player is NOT wireless for Netflix?? Thanks-
1998819
I haven't tried Amazon, but suddenly my ability to get Netflix, Youtube, Facebook, etc. has disappeared. I have talked with Netflix & with my internet provider...they concluded it's the tv. I've seen the problem in online forums. They say to reset the tv back to factory settings. But I'm going to call Vizio & see if they can walk me through it.