How do you get the magnetic plug to stay in. Mine will not heat up because the cord will not stay attached to the unit!!@!! It is new and I have never been able to use it yet.
1852612
We keep the fryer close to the outlet. There is slack in the line. However, that was never the cause of ours and the heating issues. We had no problem with this unit for a couple of years. But this year, our issue is that it will not stay heated. But that does not happen all the time. It's hit or miss. If it's new and exchangeable, I would change it out now while it is still new. Overall, the unit has worked well for us. It's only recently that it has had sporadic heating issues.
1852613
As you discovered, the "safety" feature of the DeLonghi deep-fryer is a pain. The only way is to NOT put any weight/stress directly on it as it detaches very easily, as you've discovered. The magnet is only strong enough to hold the plug in the power unit, barely. If you have counters that are 26" deep or less, you can butt the fryer up against the backsplash, holding the plug into place. I've done this before, too. On clear days, I fry outside, and simply draping the fry cord without putting any stress on the plug itself works too. I've had years of service from my DeLonghi thus far. Good luck. As you discovered, the "safety" feature of the DeLonghi deep-fryer is a pain. The only way is to NOT put any weight/stress directly on it as it detaches very easily, as you've discovered. The magnet is only strong enough to hold the plug in the power unit, barely. If you have counters that are 26" deep or less, you can butt the fryer up against the backsplash, holding the plug into place. I've done this before, too. On clear days, I fry outside, and simply draping the fry cord without putting any stress on the plug itself works too. I've had years of service from my DeLonghi... » Read More As you discovered, the "safety" feature of the DeLonghi deep-fryer is a pain. The only way is to NOT put any weight/stress directly on it as it detaches very easily, as you've discovered. The magnet is only strong enough to hold the plug in the power unit, barely. If you have counters that are 26" deep or less, you can butt the fryer up against the backsplash, holding the plug into place. I've done this before, too. On clear days, I fry outside, and simply draping the fry cord without putting any stress on the plug itself works too. I've had years of service from my DeLonghi thus far. Good luck. « Show Less
1852614
Although our cord feels loosy-goosey & can be a pain (any movement of the unit causes the magnet to drop), it sounds like there's a problem with either your cord or the unit itself. Maybe you could contact the company for a different cord?
1852615
We had ours for, maybe, six years before it quit recently. I found that we could limit the spontaneous cord detaching to two or three per batch of fries if we held our breath while in the vicinity of the unit. Otherwise, it wouldn't stay attached long enough to heat the oil sufficiently to cook. Perhaps that's the 'safety' part. This 'feature' will definitely weigh heavily when choosing a replacement. Otherwise, I loved this fryer!
1852616
On the electrical cord that goes into the fryer has UP on it, the up must be up to plug into the fryer and the electrical cord when pluging into outlet do not stretch or it will unplug the plug that goes into the fryer. I also had the same problem, thank goodness, my son has the same fryer and he told me about the UP, Hope this help.
1852617
Make sure when the magnet attaches to the back that the cord doesn't weigh it down and pull it off. Try getting closer to the outlet and reaching behind with your hand to attach the magnet. Hope that helps.
790821
I don't understand your question.....my plug in cord comes out the back and I just plugged it in. It's attached to the machine. If you don't have a plug in cord I would say your machine is faulty and I would return it
1869898
Locate your oil pan and apply a magnet, if oil pan is aluminum, magnet won't stick. if it does stick, just attach heater to oil pan. I purchased a outdoor plug-in timer ($10.00) home depot. Plug heater into timer and timer into grounded receptacle. This product works well. regards
889221
I've had success pulling the power plug, counting to ten, and re-plugging. That it loses functionality seemingly at random and within a few weeks of purchase doesn't say much for the player. Has anyone else noticed how loud it is? That seems impossible to fix, a permanent annoyance.
324946
Never had this problem, but would guess you may be using to long or thin extension cord. If the cord is overworked, it will heat up and reduce power supplied. Try with a shorter or heavier cord.
1205967
I too, saw the "E2" warning. I unplugged it and cleaned it, to try again. Well, that's when it happened!! Unplug it, carefully place it back in the box, and send it back! Mine got so hot, it almost melted the counter top. (it did melt part of the smoker!) Send it back! Take no chances.
349595
I had a similar issue just the other day. It seemed the water temp wasn't moving. I unplugged it, let the heater sit (in the water) unplugged for about 20 minutes. Then plug it in again. I think the heater needs time to get acclimated to the water temp, before the filament or whatever starts cooking. Give that shot before you start slamming the heater against the wall. = )
1576875
I bought mine new too and it doesn't leak. If that is the case, I might consider returning it. However, the plug is tricky to get into place and the first time, I actually didn't have it all the way in. I would double check that the plug is pulled all the way through the bottom. There is a little lip on the plug that will come out the button and be firmly in place to the plastic base. Hope this helps!
578330
I read a review where someone like the unit but said it sometimes scared him the cord was so short and so close to the heated part...he was afraid it would melt. Is the cord really short and is the cord where it attaches to the unit really that close to the "heat"?
2069127
Try cleaning and oiling/lubricate it. Also, being electric, see if your cord is still good.Otherwise, time to get a new one. Sorry!!
2100178
It does sound like a flaw in the cord as I have not seen anything like that with mine. You should give the company a call
1172977
I had same problem!!! I returned it Amazon defective. If you've steady had it a while, contact amazon or monster. They might swap. I got another unit instead.
504847
The only remedy I could recommend would be to get a new plug end & splice it onto the current cord. Of course, once you put electrical tape on it, the plug won't "roll" all the way back in.
1113257
If you plug it in and it fails to warm up, it's bad. Either the cord, plug or heating element has a defect. Make sure the out-let has power. Sometimes a circuit breaker in the basement has popped and there's no power on the outlet.
428889
Hey there, I left mine plugged in this winter and it completely drained it and it wouldn't hold a charge. The note on the charger clearly says not to keep it plugged in at cold temperatures. So totally my fault. I went to Batteries Express and had it replaced(well there are actually two inside of it), just shy of 120 bucks, but cheaper than buying a whole new unit.
1391170
Do you hear the motor speed drop as well? And are you running the hot air rework at the same time. It did it to me the other night I had the iron, rework wand, and the smoke absorber on all at the same time. And when the heating element kicked in my air would drop. Then come back when the iron turned off, then start again when the iron needed to heat. Did you remove the red plug from the bottom? And if that fails crack it open and see if any lines are loose, or cracked. If all else fails write me back and I'll help ya more if I can.-patrick
1543177
I have this problem, too. At the moment I have a binder clip on the cord right below the jack that is doing the trick so it seems like its a problem with the wire. I wonder if a replacement cord would fix the problem?