My unit is installed and the hot water is awesome but it cuts out for no apparent reason. If turned off it recycles and then cuts out again. Help!!
1867949
Make sure that the venting is correct. The combustion air and the exhaust are both in the top vent. What is the error code that is displayed when it cuts out? Was it installed by a professional?
1867950
I would STRONGLY suggest you have your installer call Rinnai to troubleshoot this. Rinnai has a very strong service department open 24/7.
1867951
There are specific water flow requirements for these units. Check to see that your system meets these Also check screen filter to be sure it is clear.
1867952
I would call Rinnia. They are really good to work with. I would guess that you are putting too much demand (too many fixtures on at the same time) or your gas supply isn't adequate. There are a bunch of factors involved there. Pressure, size of the line, distance of the run other appliances using the supply before it gets to the on demand unit.
1543337
I wonder if you maybe have a lot of minerals in your water and if they're possibly collecting and interfering with water flow... Having a plumber check it out would probably cost nearly as much as a new one so I don't know if that would be an effective way to proceed or not. If it's something focused on the faucet, maybe you can replace just that piece instead of the entire heater unit. I would start as L. Willman suggested and contact Waste King to ask them for assistance.
2137088
Hello, Amazon sent me your question over and I may be able to help. Part of it was cut off so can you write me back and let me know what the trouble is with the unit?Best, Garrett
1503457
Not sure what tour question is, but am wondering if you turned off the water supply before installing. I've forgotten this step and had it leak. Once I redid the installation process, it worked quote fine. If that's not the problem, maybe it is a defective filter? Wishing you luck.
2273539
I don't know...have you cleaned the filter? Have you drained the water out? Is anything blocked? By shutting down, do you mean it turns off completely? It's not supposed to do that, though you may have it on a setting to save electricity where it does that...You'd probably have to read the instruction manual...and if you don't have it, maybe it's available online..good luck!
431421
Yes I had the exact same problem. It worked for a little over a year and then stopped collecting water. I had it checked out and found out there were holes in the condenser piping and all the freon was gone. This is why it stopped collecting water. It was too expensive to fix so I bought a new one.
2063294
must be a pressure demand. I use mine on a 5 or 7gal tank and it works fine. I have noticed that it automatically cuts off after about 1/2 hour. I like that but didn't see anything stating that this is supposed to happen. I have been pleased with the heater.
34008
I will ask my Dad. I think he used hot water and worked at it a bit. But, he is very pleased with the results. I will ask him and get back to you.
1389823
If it is not getting any hot water at all it is probably a problem in the burner or lighting mechanism, if you are getting warmer water then the tap water you might not have a large enough gas line to the heater.
297642
Hi friend. Did you let the water run for 5 min after initial installation the fist time? It is in the correct position. Also make sure the filter is on the right position. If this keep happening then I believe that it is defective. I hope not.
1216022
Hello Madlin: You are not getting water into the hose leading from your water supply to the unit. I wish I could help but I had a plumber install mine. I believe that the plumber may have hooked my cold water line into the tank. Then the hot into the water line under the sink. Try phoning the store. I got mine at Amazon. Sorry Madlin, and good luck. JK
1298297
request a new inspector, he dont know what he is talking about!!! i have this unit in a 3 bed room house with 2 adults living here showering everyday, washing machine, dish washer, 2 full bathrooms and 2 grandchildren here 5 days a week.as long as you have 2 gallon a minute shower heads everything will be just fine. i have had this installed for 5 months now with great electric use savings and NO complaints about the hot water production at all, the unit works very well for us here in breckinridge county kentucky 40152 i have, like the directions say 1/2 inch pipe. 3 foot on each side of the unit. and my water flow is 5-6 gallons a minute request a new inspector, he dont know what he is talking about!!! i have this unit in a 3 bed room house with 2 adults living here showering everyday, washing machine, dish washer, 2 full bathrooms and 2 grandchildren here 5 days a week.as long as you have 2 gallon a minute shower heads everything will be just fine. i have had this installed for 5 months now with great electric use savings and NO complaints about the hot water production at all, the unit works very well for us here in breckinridge county kentucky 40152 i have, like the directions say 1/2 inch pipe. 3 foot on each side of... » Read More request a new inspector, he dont know what he is talking about!!! i have this unit in a 3 bed room house with 2 adults living here showering everyday, washing machine, dish washer, 2 full bathrooms and 2 grandchildren here 5 days a week.as long as you have 2 gallon a minute shower heads everything will be just fine. i have had this installed for 5 months now with great electric use savings and NO complaints about the hot water production at all, the unit works very well for us here in breckinridge county kentucky 40152 i have, like the directions say 1/2 inch pipe. 3 foot on each side of the unit. and my water flow is 5-6 gallons a minute « Show Less
1095210
Did your breaker trip? As long as water is being supplied and drawn, it should get hot unless there is no electricity! Have you cleaned out the filter on the intake, it may be clogded and no water going thru! Trying to think what might cause the problem.
551336
Dear Michael, I am sorry to read that you are experiencing problems with this heater as well - it sounds like exactly the issue we had. Please avoid the mistake I made and do not spend thousands on attempts to fix it. Please read my review to get a sense of what we experienced and don't waste any more time and money on this product. By the way, the water heater I replaced it with is still going strong and I haven't had to think about hot water since I got rid of the Bosch. Best of luck!
2153146
Not sure, my system is very quiet after that first fill up. Maybe it's defective, try calling customer service.
367215
I've had no problems with mine, so as a guess, maybe plumber forgot to turn back on the hot water or didn't connect both pipes?
735627
what part of the unit is the water coming from. turn off the water tank, check all connections. I've had two leaks from defective/broken parts. The company replaced these parts free of charge. If parts are broken and you purchased through Amazon, go to Amazon web site. prior orders, contact supplier. explain problem. When I did this the company emailed me within 24 hours. hope this helps/ good luck/Craig