Hello. since I have been using your trays, the urine clumps in one spot and the smell is worse than it has every been.
1865079
First of all are you changing out the whole tray and litter every 2-4 weeks? I have no problem with smell at all from urine or feces. I have 1 cat and she does go back by the rakes and urinates in the same spot all the time as well but I move fresh litter on top of it and leave the soiled one alone on the bottom. I do take out the feces because they can start smelling but I mostly do that to check and make sure she's going regularly. I can change out my whole tray and litter in about a month for her and I never ever have problems with it smelling at all! When I do change it out I do wipe down the rake and inside and outside of the litter machine with Lysol wipes lemon scented and then put in a new tray and new litter. If it smells bad cats won't use it and they have sensitive noses and can be very finicky about there litter boxes if not kept clean,neat and smell free.Good luck hope all this helps. I have yet to have any problems with this product and have been using it for over 1 1/2 years. Before that I used a regular litter box with arm and hammer double duty litter and still never had a smell problem but I scooped the litter box 2 times a day with that stuff.
1672380
The first month, I completely changed the pellets. Then the second month, I have been adding as the pellets get low. I haven't noticed the odor but next time, I may replace them completely.
2129894
I check today, it does still has some urine odor on the pad, I might try to add some bleach in it next time.
242641
I'd contact the manufacturer for information. I emailed them once when I was having problems getting rid of the smell of dog urine on a wooden post. They responded quickly and the advice worked.
248632
Once a day, I stir the crystals all around with a scoop, lightly scraping the bottom to move it all. This lets the crystals all work together to dry the urine. I find that I have to change the trays about every 10 days. At 7 days, I scoop out the collected feces to extend the life of the tray. I thought only my small, older cat was using it, but now I'm thinking my larger, younger cat may be urinating in it as well. In that case, 10 days is great!
818765
I just had the same problem with my last order (11/13). They smell AWFUL. Now that I see someone else had the same problem, I am going to contact the company.
140964
A spot started to rust a little from hamster constantly peeing in that spot-I found some corner litter trays for hamsters and placed two in cage..so far so good :)I would buy a different cage in the future though.
112801
The stain and smell I dealt with was from cat urine and I did have success using this product. In fact, I bought a bunch of cans after the first use, in part because I was happy with the product, also because I was going to need more. I would encourage a purchase of a can to see if you like it.
1021824
I love this litter but have noticed urine sticking to the bottom in a flat shape rather than a ball since the weather got humid. Has anyone found this to be true? Maybe adding more will help.
2045787
make sure there is plenty of clean/flushable litter in the orange tray and just keep them on the orange tray for as long as it takes for them to get comfortable with it. Everytime they pee or poop give them a treat and only when they've been using the orange tray for a month or more with confidence should you change over to the green tray.
1641385
MADE BY GARMON CORPORATION 27461 VIA INDUSTRIA,TEMECULA CA 92590 HOPE THat helps you ive been using for a week now and already notice a change her urine is no longer stinky, or bloody, and she doesn't pee a lot she goes normal before she peeded thru 4pads that were suppose to be super absorbent they were not now she goes about 5times a day no blood nomore itching herself crazy in the idle of the nite and for the people that do buy it the scoop is so small you need to stick your finger don the middle and move finger till you find it its small but it is there you just need to dig around its not right on top would be better if it was it just tok me a minute to move it around and foiund the scoop its so cute looks like a scoop you would play dollies with its so mall I put it on top of bottle than put a rubber band to hold it on top that way you are not digging for it
627429
Buy a better scoop. Try the Litter Lifter. Your box smells because the dirty cat pee clumps are not getting cleaned out. It could be the box holds too much litter and you can't get out all the dirty clumps with the current scoop you have.
701007
I recommend that you continue to use the ScoopFree Crystals. I have tried to used the crystals combined with a less expensive clumping litter; however, it seems to be more difficult for the motor moving the rake to drag through the heavier, clumping litter. I also noticed that the other litter had a residue that when mixed with the urine stuck to the plastic bottom of the tray making it harder to clean. I hope this answers your question... Good luck!
1362479
You have to roll the litter box until it is up side down. I hit the sides to remove the stuck on urine. Don't do this real hard. Then you roll it back, basically follow the directions right on it. Remove the litter tray and throw away. You can add more litter if needed. The cleaning action starts when you roll it over.
2066814
I keep an old fashion sugar dispenser (Glass with a metal lid. The kind that shakes out sugar) filled with baking soda by the diaper pail. I sprinkle that in between dirty diapers and it really cuts down on the odor.
32895
I would only use crystal-type litter because of the fact that the urine needs to be fully absorbed in order for it to not smell for the week or two that it will sit there. The only problem will be the tray itself. They aren't exactly re-usable, although you can buy a plastic replacement tray (specifically for using with your own litter), but it must be washed each time you change it. If you're up for the hassle, it is possible, otherwise I would definitely not recommend re-using the cardboard trays as they will not hold up for long.
2214164
Maybe it's a bad batch of formula. Or time: the time it takes for the "stink" to activate at my 6900 elevation is a few days. You probably know a pinch of local dirt is required with the liquid in the bag -- this last time a clod clogged the hole, and I didn't see it until the next day. If your problem happened to me, I would try the manufacturer (go right to the top) and let him/her decide what to do. They want their product to bring happiness to all concerned (except the flies), and want to find solutions to problems like yours.