can i buy a replacement piece? I moved into a home and the magna latch is installed but is missing the actual piece that you pull from the top to lock
1868545
You can call the company and tell them it's broken. They have a lifetime warranty. I wouldn't tell them you just moved in ...just tell them the top broke....that's the truth. ..The top is broken.
1868546
I guess you have to pose that question to Stanley National Hardware. If you are handy I suppose you could jerry rig a replacement.
1938126
I would consider contacting the seller and asking their store if they know of where you could possibly order an extra piece. Or if all else fails...google it :)
2277267
Contact the sellerOr email me at alseapony@yahoo.com and I will send you file of the one that came with mine. Spare parts may be a issue.
1195906
There should be a bottom piece that screws offIf this was not included in original shipmentsuggest contact Amazon for replacement
2106138
Yep. You should contact the company. They'll probably mail you some. I've had good luck getting parts for large items like this and it typically comes very fast. Look for a piece of paper that says something along the lines of "Do not return to store if parts missing." It usually has the contact info you need.
1866280
They have replaced the magnet latch with a cheap plastic piece that does not work well. Please chime in if you are dissatisfied. I am trying to get Dahon to respond to my complaint.
1073200
The only answer that I can think of off hand, is to contact the manufacturer, and see if they will sell only the replacement top....JimMc
495400
unable to answer your question as have not had to replace any pieces therefore have not had the need to research this problem yet. if i was needing replacement pieces, i would start with the manufacturer to see if they offered replacements for sale and if not ask them to name their dealers that might handle them.
898457
I assume it's locked up also? I'd contact the maker. They seem concerned that their product works well. They responded to my review about the poorly designed locking mechanism so they might just send you a replacement. Worth a shot!
364453
The one we bought was missing a part too. I suggest you contact customer support. They were great about making it right on our purchase.
738924
I just pryed it open. Going to spend half the money for it for a decent lock that will fit for it, I hope my special needs brother isnt able to break it open.
96364
I think Genie.com has a customer support phone, you might call and ask, but this was the cheapest one we found at the time. door working great again. We have the screw drive type so if yours is like that and the piece looks similar it will probably work. Could probably return if it didn't...
1560117
Did you try calling the company and see if they have that piece that you need or where you can find that it?
87856
If I recall correctly, I needed to replace my broken inside latch so I bought one like the picture. It fit fine but the rod connecting the two latches was different. It was flat, not square like the original therefore unusable. So I decided to buy a complete new assembly. This inner latch matched and worked perfectly but the outer plate wasn't made for a dead bolt. So I just left the old plate with the old dead bolt (it's not pretty but works well). My new latch has a lock on it so I now have a double lock on my door. I guess I wasn't as lucky as the other guys with matching parts. I hope this isn't too confusing but it worked for me. If I recall correctly, I needed to replace my broken inside latch so I bought one like the picture. It fit fine but the rod connecting the two latches was different. It was flat, not square like the original therefore unusable. So I decided to buy a complete new assembly. This inner latch matched and worked perfectly but the outer plate wasn't made for a dead bolt. So I just left the old plate with the old dead bolt (it's not pretty but works well). My new latch has a lock on it so I now have a double lock on my door. I guess I wasn't as lucky as the other guys with matching parts. I hope... » Read More If I recall correctly, I needed to replace my broken inside latch so I bought one like the picture. It fit fine but the rod connecting the two latches was different. It was flat, not square like the original therefore unusable. So I decided to buy a complete new assembly. This inner latch matched and worked perfectly but the outer plate wasn't made for a dead bolt. So I just left the old plate with the old dead bolt (it's not pretty but works well). My new latch has a lock on it so I now have a double lock on my door. I guess I wasn't as lucky as the other guys with matching parts. I hope this isn't too confusing but it worked for me. « Show Less
540707
My handle was completely broken. If you have to pull the handle a few times prior to opening, is it due to the door being locked? My back latch had to be unlocked several times prior to me finally getting it to open up. Then, shortly after, it stopped working and I had to replace it. Not sure if it's possible to do any kind of tightening on it. For me, this part was a pain to change, and if you're going to open it up and tighten it, might as well change it out. I didn't answer your question, because I don't know the answer, but I hope you can fix it. Good luck.
1902379
Sorry for you! I have only hand wased this. I would think you could contact the company for the repacement piece. Best wishes and thanks for sharing your experience so I will not make the same mistake!
2275520
Wish I could answer you Mike. Not a locksmith or remodeler. Many, many little parts to deal with, and I consider myself mechanically inclined.. My storm door had the original unit installed - but improperly installed. The dead bolt was jammed to the point where I could not lock the door. My thought was to simply buy the unit from Amazon and simply replace the dead bolt portion and everything would be fine. Not the case. The entire unit was improperly installed, not just the dead bolt portion. Most probably my the remodeler who hung the door. The hardest part for the locksmith was to keep adjusting the original mounting screw holes - with a specialty drill bit to expand the original holes in the door frame to get to the point he could shim it to make it operate correctly. Took him close to an hour to do this. Worth the money. And my storm door had a roll-down screen which made the decision to save the unit and make functional was a no-brainer.