Troubleshooting? I receive my diffuser a week ago & used it every evening. Today it's not working. It's bubbling but not diffusing / misting. Ideas??
1871422
Perhaps it was filled too full? You might try thoughly cleaning the inside?
1871423
Try wiping the inside of the diffuser with a little rubbing alcohol on a qtip or a small corner of a towel.
1503185
Hi, I think it also depends on if you just have it on for humidity or if you have it on as diffuser. I have never had it 10/12 hours or if I did, very rarely. I had a regular diffuser that I bought not from amazon and that one truly lasts. its called the premium whisper diffuser off abundanthealth. This one is ok, but isn't exactly how I would have wanted it to work. takes more ti fill and clean where as the other one I had was quite a sinch. Anyway, sometimes the wate lasts a bit longer than 3 hours, but rarely the 10/12 hours. Maybe I am doing something wrong on my end. Hope I helped some.
1936653
Return it. My diffuser only lasted about a year before it started making a loud motor noise for the first 35 seconds every time we turn it on. My youngest is afraid of it now.
921351
I can't get mine to work. I followed all instructions on how to clean and maintain my diffuser and it won't do anything. I only had mine for a week before it quit working. Big waste of money... i can't find a way to contact the company or customer service. I will never buy this brand again. Good luck fixing your problem, I hope its a easy fix maybe adjusting some of he settings
1027887
You have two plastic buttons one controls how often the diffuser diffuses the other one is for the light color options..the instructions indicate that if you press the top button once it will continually diffuse ..twice it diffuses every so many seconds etc etc..I think it is six times and it turns off..although it should always be unplugged while not in use as it does not turn itself off automatically. They also need to warm up.Also make sure the water level is correct and that the diffuser outlet itself never gets water in itHope this helps..mine work like a charm...however I only use them when home. You have two plastic buttons one controls how often the diffuser diffuses the other one is for the light color options..the instructions indicate that if you press the top button once it will continually diffuse ..twice it diffuses every so many seconds etc etc..I think it is six times and it turns off..although it should always be unplugged while not in use as it does not turn itself off automatically. They also need to warm up.Also make sure the water level is correct and that the diffuser outlet itself never gets water in itHope this helps..mine work like a charm...however I... » Read More You have two plastic buttons one controls how often the diffuser diffuses the other one is for the light color options..the instructions indicate that if you press the top button once it will continually diffuse ..twice it diffuses every so many seconds etc etc..I think it is six times and it turns off..although it should always be unplugged while not in use as it does not turn itself off automatically. They also need to warm up.Also make sure the water level is correct and that the diffuser outlet itself never gets water in itHope this helps..mine work like a charm...however I only use them when home. « Show Less
2277662
When I first got mine, I set it up in the kitchen under some lights, filled the water tank, and then turned it on to confirm it worked. I ran it for a few minutes and then unplugged it and carried it to my room. I noticed that it wasn't blowing out much mist. Like you are noticing now. I proceeded to empty out the basin and try again, and it worked like a champ. See, in carrying it down the hall with the water tank full, when it gets jostled around with the valve open, more water gets into the basin than should be and the ultrasonic platter can't work through the higher levels of water. Just empty out the basin, put the water tank back on and turn it on. Also, the more you turn the knob, the more mist comes out. Turn it until it stops turning, that's full power.
244171
I had the Whisperlight hair dryer and tried several different diffusers that are supposed to fit and every one of them came loose while drying. They said they were having problems and I exchanged for a Power Light dryer that comes with its own diffuser. I like the Whisper Light better for my hair but don't know if the diffuser problem has been solved! Has anyone bought one recently?
1027111
The only thing you can do is keep it clean with the cleaner they sell. Outside of that, if it quits misting, there's usually not much you can do or replace yourself! Kinda sucks because I know they fail for no good reason, but it's my favorite humidifier when it works! You may try reseating the water container into the base unit and or jarring it a little bit to see if something is stuck. I wouldn't attempt to dis-assemble it. Messing with water and electricity is dangerous.
435558
First, make sure there is water in it. It won't work without water. The first diffuser I received looked like it had been used, it was missing a pad on the bottom,... they replaced it because it was defective. I received a new one for the defective one I had received, it has been working so far. I clean it about every 2 days. Important to note, I use it every night... and I use a filtered water, never tap water.
1780719
I found mine misted properly for shorter & shorter durations over time. I also had something growing in the oil after a while. I hope you have better luck.
1005629
Hi, try to remove all the water from the Diffuser and to clean the water from the air outlet by using a piece of cotton then keep it open for few hours to dry well or keep it for one day, then fill it with water as usual and operate it, I hope this will be beneficial and work with you.
1341999
Fortunately I've never had that problem but when my unit stopped creating mist I called the company and they promptly sent me a new unit that unit has worked very well for the last two years. Good luck!
921293
I also thought that mine was broken ad well after a short amount of time. mine doesn't seem to work if I fill it past the 300 ml line. I would suggest trying filling half. Thats how I get mine to produce the mist.
1373638
Hi Deborah! I found your question worthy of further investigation. Although I was pretty certain mine had run longer than 4 hours, I thought I would pay better attention today. lol I filled it to the max and it ran for 7 hours. (I may have lost track of the last hour. As the water level decreases, the mist isn't quite as "thick".) In any case, it ran longer than 4 hours. I am very pleased with the performance of this little room diffuser. Regards, Ms. Wit
1672002
Ours did not work either. Jane finally got it to work. you need to pump the top up and down 10 times to build up the air pressure then it will spray a fine mist for 10-15 seconds, Works great! saves Oil usage. very pleased.
1308244
I've had my diffuser for just about 10 days. I am on my 5th cup! I follow all of the instructions and have it on about 12 hours per day. 5-8pm on 50 minutes-2 hour setting and 8pm-6am on the 9 hour setting. I found a leak yesterday afternoon, replaced the cup, ran it over night on the 9 hour setting. When I got home from work, I put it on my regular 3 hour setting. Before bed, went to empty the cup and add a night blend - another hole. I LOVE this diffuser - maybe I got a REALLY BAD batch of cups....and now the site is out of replacement cups. I loved it so much, i ordered 6 more for my house and three as gifts. I'm hoping the new ones will have longer lasting cups. I've had my diffuser for just about 10 days. I am on my 5th cup! I follow all of the instructions and have it on about 12 hours per day. 5-8pm on 50 minutes-2 hour setting and 8pm-6am on the 9 hour setting. I found a leak yesterday afternoon, replaced the cup, ran it over night on the 9 hour setting. When I got home from work, I put it on my regular 3 hour setting. Before bed, went to empty the cup and add a night blend - another hole. I LOVE this diffuser - maybe I got a REALLY BAD batch of cups....and now the site is out of replacement cups. I loved it so much, i ordered 6 more for my... » Read More I've had my diffuser for just about 10 days. I am on my 5th cup! I follow all of the instructions and have it on about 12 hours per day. 5-8pm on 50 minutes-2 hour setting and 8pm-6am on the 9 hour setting. I found a leak yesterday afternoon, replaced the cup, ran it over night on the 9 hour setting. When I got home from work, I put it on my regular 3 hour setting. Before bed, went to empty the cup and add a night blend - another hole. I LOVE this diffuser - maybe I got a REALLY BAD batch of cups....and now the site is out of replacement cups. I loved it so much, i ordered 6 more for my house and three as gifts. I'm hoping the new ones will have longer lasting cups. « Show Less
1763050
Take off the silencer and see if you get the bubbles.. then if it works... take a a drill bit and see if the holes are clear... mine did the same thing (silencer was plugged ) and if still no bubbles move tthe plastic pc. (Strainer pc.) Back and forth twisting action until it starts to pull air... hope it helps if not let me know