I have pump in style advanced, it doesn't work at all, suction is very poor. Can I get replacement?
1889750
Hi, Anna, We are manufacturer of this item. Based on our experience, it's possible that you bought a wrong product. You need the pump kit that has different type of tubing. Please see the 4th and 5th photo illustrations in the product page. Please contact us (you will find our email address on product packaging), and we will send you correct tubing free of charge. Nenesupply
624778
It comes down to if the new pump interfaces with the accessories made for this pump. It may help to contact the company that makes TetraPond to be sure to get a pump that will work with their accessories and even better if the bigger pump is one of theirs. Sorry I can't be of more help on this one.
2068479
If you still have your pump just look for the model number. I looked for it once and it was available.
474388
We had the same problem. Tried to contact the manufacturer and they were no help whatsoever . We were told there is no warentee on the pump at all. It was a very poor product.
859609
Depending on which parts you need and why (like not getting enough suction due to old flanges, etc. not bc you got this pump from a friend), you can also contact Ameda and most of the time they will send them free with next day shipping.
2260048
The company offered me a replacement pump at no cost. Apparently the original use (hot fudge) does not work on this pump anymore and they have stopped advertising it for that use.
1905110
Won't work as the pump has to be submerged. Use a wet-dry vacuum instead. Will be quicker and easier!
1667264
You need to go back into your Amazon.. "YOUR ACCOUNT".... Then go to "YOUR ORDERS"Look for picture and reach the seller through those buttons, to the right of the picture of the pump.
708966
I don't know. It happened to me too and had to take it to get fixed. I was told it was the suction pump. However, where I am could not fix it.
1155550
Yes, I have the old one and it worked OK, I think the only peace I couldn't figure out how to connect was the tubes that conect to the pump, but I bought new ones.
708965
Make sure the cap is on tight. If it's still under warranty they will make it right. Other than that the pump has went out, no way to fix it. That's what happened to ours. As luck would have it, ours was out of warranty! I think they should put better pumps in there machines. Good luck.
636491
I would call a vacuum repair store. Most cities have them. The price of it was so inexpensive, I probably would not bother repairing it if it is old. I would just get a new unit if you like it that much.
508474
Even though the pump is a tank, the switches on these pumps aren't the greatest so you might need a replacement. ..... but first make sure the cord doesn't have any kinks in it, it should be left uncoiled. Also, check to see if the vent on the plug is clean, ie, not plugged up. You can blow into the little vent tube to make sure. Also make sure if you have it plugged into a duplex instead of a single that the outlet isn't covering the vent tube.
980871
I would suggest going to the Grohe website and looking at the photos of soap dispensers. Then, call Grohe and give them the model number of the one that most looks like yours. They will probably send you the replacement pump at no cost as they did with me.
580389
Hi Lorena,You may need a new pump. HHow long have you had it? A new pump can easily be attached to the bottom where it pulls out. Contact me at crizbooth@gmail.comThanks
1617663
I've had the same problem...and sorry to tell you I was told by the company they don't sell replacement pumps for these. I wasn't able to find a different brand pump to fit either.
1826328
I don't know that model, but I can tell you, I had 3 different pumps, and so far is the best, it's very gentle, and does not take long time to pump. Hope it will help.