I ordered this on may 6th. the volume bar control has fallen out and the on and off button fell out too. what do you suggest we do. can it be replaced
1882775
Return it. I bought the same product for my Grandaughter in Tenn I live in Montana within 2 weeks it stopped charging, by the time she sent it back to me the 30 day warranty was over , its a piece of junk, poorly made, buy a name brand tablet with good reviews
1882776
Contact the seller, I am sure they would replace the unit or possibly give you a refund.
1882777
Check the return policy and see if you can send them back for repair or exchange, this is what I would do and it would be the best way.
1882778
my daughters did the same thing, I placed the tablet on the table and replaced the plastic pieces[ control bars] in the slots very carefully, and replaced the top part, and waited for it to snap shut,[ press on all 4 sides] then placed a touch of super glue on all four corners, so it will not come apart again, 1 st time it went back, but came open again, glue the sides to keep it from coming open again, if it get's to the point it won't work any more, it's cheaper I found, to just buy another one, then to pay to have it repaired.
1841401
Nope. Ours did the same thing, and they informed us that we had to package up the entire system, including the speakers and send it in for repair. Oh, and they want you to pay for shipping too. This was around6 months ago, so maybe they've changed...but I highly doubt it.
1654572
This happened to me as well. Somehow I think they manufactured the speaker to actually install buttons that don't do a darn thing. My speakers buttons don't do nothing as well its jus not yours. Hope I was at least of some help.
1089784
Had this happen with mine, took apart the in line remote and removed the volume dial, obviously you cannot adjust the volume after that but if you have a media keyboard you can change that functionality via the keyboard.
1158342
I had a control go out and emailed them They had me a new control out in two days. You may want to try their customer service email they were very responsive that way. But if its out of warranty I dont see why they would do anything other than charge you for the part and ship it out...
1279294
I've had two that I ordered recently and neither of them sounded like they had loose parts. Both have worked flawlessly. I'd send it back for a new one.
1745803
Contact the company for a replacement, sounds like a defect. I never had that issue with mine.
820558
I would try contacting customer service at the company that makes the speakers.their name should be on the paperwork that came with the speakers.I hope they can fix or replace them.
803885
Probably not fixable. Dropped my first one & lost the sound. Delicate mechanism may be the reason. Still a good buy.
1728851
Try to push it back in and if still no good, you could send it back and I hope and sure, the company should send you a replacement. Give them a call and see what they will say. Good luck and happy new year to you.
82811
Not sure when the update happened but looks the same as the one i recieved a about 9 months ago, that one went bad at the earphone jack. But what can i do besides order a new one? I already have the unit. I guess ill just try to be more careful, hopefully this onend lasts a year
1592788
Ask Big Mike for a REPLACEMENT. You should not have to pay for return. If that doesn't work, have Amazon resolve issue. Amazon may just make a refund, especially if you are a prime customer.
1066187
Yes, check the buttons before you install. I have had two that the volume buttons did not operate.
2191478
Contact Bose....great customer service....it won't be free but you need the cover. ~Moon Dog
1674926
I ended up sending mine back to Amazon. They were super-cool about it, shipped out a replacement via 1-day the same day, and I should have a new ZUne by the time I get how from work today. We'll see if I fare any better this time around.
798468
I think you could send it back,if its a factory defect, I would assume they would replace it. Usally problems happen to these in the very begining.
1742199
I have the same issue, also the volume buttons have cracked and fallen off. and the case is now chipped and missing several pieces from it having fallen off the car cradle onto the cupholder (a heart stopping 6" fall). It's a shame this thing is considered a 'case' when it's much more fragile than the actual phone it's supposed to protect. The primary function of any 'case' should b protecting the phone from damage. given the reduced functionality of having limited access to the power and volume buttons I might throw this thing in the trash soon and go back to me previous normal plastic case. I have the same issue, also the volume buttons have cracked and fallen off. and the case is now chipped and missing several pieces from it having fallen off the car cradle onto the cupholder (a heart stopping 6" fall). It's a shame this thing is considered a 'case' when it's much more fragile than the actual phone it's supposed to protect. The primary function of any 'case' should b protecting the phone from damage. given the reduced functionality of having limited access to the power and volume buttons I might throw this thing in the trash soon and go back to me previous normal... » Read More I have the same issue, also the volume buttons have cracked and fallen off. and the case is now chipped and missing several pieces from it having fallen off the car cradle onto the cupholder (a heart stopping 6" fall). It's a shame this thing is considered a 'case' when it's much more fragile than the actual phone it's supposed to protect. The primary function of any 'case' should b protecting the phone from damage. given the reduced functionality of having limited access to the power and volume buttons I might throw this thing in the trash soon and go back to me previous normal plastic case. « Show Less