Help, I can't figure out how to lock it into place when it is open. Any time I push it, it starts to fold back up. What am I missing?
1875127
Put your hands on one side, one hand on the metal bar in back and one on the metal side rail at the end. Push down til it clicks. Repeat on other side. Ours is 2 yrs old and still have to do this. :)
1374510
We had the same problem. It seems you have to press in on the latch, and down on the top in order to get it to open It was impossible for my wife to open it, and I had a hard time. I finally kneeled on the top to put more weight on it, and it opened. We are going to leave it open for now, until we go on our next extended trip. Try the Sentry website; they may have other opening suggestions.
264813
It happens to me all the time. You just click it back in place the way you want it (folded in, standing or flat out). It takes a little getting used to the way it folds and unfolds.
1732381
Try putting it in upside down from the way the instructions say I put it the way it said at first and it would slide out from bottom, but I flipped and now it's great, and it will need a nice hard push for it to click so don't be afraid, but don't exaggerate on the force to get it to click.
92341
Push down on the end of the carabiner, towards the handle. Tilt the carabiner forward and it will fold into the closed position. Hope this helps! Alan Briley, RN
817932
Make sur you push it down. It should kind of click. Once in, it's pretty secure. If not, something might be off.
1204306
I've only ever folded it correctly once - by accident. At the time the, movements seemed unnatural and I thought I was doing it wrong! It should somehow fold into three loops.
2279782
When it is open it is very stable and it stays up on it's own. The sides AND the dividers stay in place. When folding it, unsecure the velco divider tabs and just pull the two carry handles towards each other and it folds down, buckle and it's flat. Unbuckle it and it will open fully once you pull up the sides, very easy to open with one hand (when you have bags in the other). This is a very sturdy unit. IMHO
938063
It's a little tricky, if you twist the top one way it locks. And if you push it down when in the lock position it can get stuck. So keep wiggling it, till it goes down easily, just may take a little getting used it.
1084742
It's like a lawn chair....fold it forward and you'll hear the "clicks"....it should lie flat then. If you can't get it to stay in a chair position after that, lift it slightly in the middle and it kind of resets.
288203
Well, you need to put significant force to open it. I have that problem too. Now I just don't close it tight so it can be easily opened.
1470732
Hello. Just raise the top until you hear a click, them you just fold the bottom into the top part. It was really easy once I figured it out.
695459
It's easy, just pull it all the way forward until you hear some type of mechanism unlock, and it will then become loose and naturally fold back into flat position.
1028307
Pull up the black plastic pieces that the metal piece is attached to. I assumed u just lift up the metal piece to close it but its the actual black piece. Then it folds . hope that makes sense to u :)
609451
I initially thought it was stuck in the closed position, a defect. It was very difficult at first, but you need to turn it to the open position. Now it opens and closes easily.
1390641
Folding it is my only complaint--I can't fold it like it came. The best I can do is a flat heap with the elastic band holding it together. I'll try to explain -with the 2 sides folded together, grab the top right side with one hand, and the bottom left side with the other. Bring your 2 hands together while twisting the shade toward your body. Now scrunch it flat and get the elastic band around it to hold it together. Like wrestling an alligator! I have to say that each time it gets a little easier. Good luck.
2017559
Push it down and you have to hold it down. Pull it all the way up and it clicks into stay open.