I cant log in to the phone my son couldnt unlock it so now its asking for my email and password and I put it in but nothing how can I reset it???
339100
Hello Jennifer, You actually have gotten farther than I did, because when I insert my sim card nothing happens. Sorry I wasn't able to help maybe you can take your phone to your mobile provider. Blessing
339101
Whatever you try to do with this phone I would suggest you do it while using a wifi connection to increase reception and bandwith. I had big trouble with the performance of this device. The claim is that is in the 3G range but I would place it more in the 1G range if that. By far the worst phone I have purchased in the modern era of smartphones!
1374691
I got the phone and it's locked and won't work and I sent it back to the company and they didn't refund me my money
2164499
Hi I had the same problem, so I called the vendor and he send me an unlock-code. But the whole thing looked suspicious. So I called HTC and let them check the IMAI or what ever that phone code is called. They told me, that the phone is not new but refurbished. So I called AT&T and let them check again and they confirmed. The vendor gave some weird excuses. I send the phone back on the same day i received it. I felt screwed and ribbed off. If I were you I would do the same.
544318
Try pushing the reset button on the side. You might have to use a paper clip or pin, but that worked for me when mine locked up.
1039534
the phone is not served, it restarts, I did the factory reset, and does not recognize my sim, you can not turn on the wi fi and no sound ..... I complain about the motorola website but as usual .......
1589268
if you set a password and forgot and cannot create additional user I believe you have to reset the tablet.
536324
I'm sure you figured this out by now, but press and hold the * key for 3 seconds to unlock. WORST PHONE EVER...in my opinion
1475706
I broke mine so I can't double check. Try Settings, then go to phone settings
1351669
There is a capability to "reset/reenter" your password but I forget what it is called on the device. I was afraid it would wipe out everything but it did not. I reused my original password and everything was fine.
2277492
Im locked out due to pattern attempts; cant even get to menu for options; where are instructions for this type of problem for reset or is tablet no longer usuable
1589269
Use the reset pin hole on the back of the device. That should reset everything. It will wipe everything you have off of your device which is unfortunat, but you'll be able to get back in. If that doesn't work I can't think of anything els.
473347
I have the same problem I am from Venezuela and my phone also came locked and they did not inform me that when I sold it, I'm upset about it
1754766
There is no password. I have to go to setting and connect before I open the app for it though.
1227815
Per the small manual with the phone (white color) I purchased the initial password is 1122 (all numbers). Hope it works for you.
2247484
I had the same problem, mine was a week late and then when I took to my phone carrier they said it wasn't unlocked. It was asking for an unlock code and said it was frozen or something. I am sending the phone back just waiting on a prepaid label to send it back because I refuse to pay for shipping back to them.
747547
You must contact the carrier, or manufacturer to obtain an unlock authurization. If the phone was owned by someone with a continuing contract, good luck.
1165667
at some point it might tell you to enter the email that is used on the tablet. I cant remember if it gives you the option right away or if its after a certain amount of failed attempts to enter the pattern. if that doesnt show up or work... turn off the tablet and after its off,hold the power button and volume down button. that should bring a menu.scroll with volume buttons and select with power button. Look for reset factory settings and select on that and then on yes. Note everything will be erased and it will be like new out of the box.