HP Photosmart Premium --Scanning problems: Any suggestions for a cure?
1892011
Two PC's and this model Photosmart. It will not scan from the printer and refers to the computer. The computer pops up with a Destination Component problem, will not scan and asks to have the printer reinstalled;done with no effect. Some esoteric remedies on the internet which I may try. Conclusion: not worth the hassle. UPDATE: I borrowed this solution from another blog and it worked for me. Since I am a novice, I am not sure which problems it will solve: Tried to go into the log file, but said access is denied. So, tried making a new admin account through Start -&gt; Control Panel -&gt; User Accounts -&gt; Manage Accounts -&gt; Create New Account. This was done in classic view of control panel. Made the account, logged onto it, tried to scan and it worked fine.
850084
my email address is jcrd peoplepc com I've run into this a lot on HP printers...it is very frustrating... Sometimes I replace the cartridge(built in head, not tanks like Vivamart epson) and that fixes it. On tank type (4 separate cartridges)with one head on the carriage, all you can do is replace the main head, with it's PC circuit. Another possibility is mis-alignment of the PC circuit on the cartridge with the contacts on the head. Try leaving the carriage hold down cover "unclicked" or just lying down on the cartridges enough to clear the frame. Let me know if that works. Like I say it happens a lot on HP printers with all-in-one head & ink cartridges, which have a lot of small contacts. It only takes on poor contact to cause blank page. thanks JC in Denver, colo.
1357917
I'm also seeking more photo sleeves for scanning. I have the iConvert and it also came with only one sleeve which has scratches from scanning old, thicker photos.
312955
I'm thinking of buying this printer. I LOVE using Picasa3. If I buy this particular printer and I will be using Picasa3 and IF I find the same problems you are talking about, I'll get back to you. Thanks for the information you've passed along. I've LOVED my HP Photosmart 7550 but it just quit accepting ANY ink cartridges! Can't find it's problem. Printed beauuuuuutifully.
2075936
I put a photo on the scanner and pressed scan - also turned printer - NOTHING What an I doing wrong?? Sally
1967791
i'm having those exact problems now...can't scan without cartridges, and can't print black without color cartridges. there MUST be a solution...anyone?
1057354
You can't (unless the things you want to scan all fit on the scanner at once). HP might have a document loadder that you could buy as an add on.
752343
Scandall 2.01 is included in the one I have - doesn't say premium. Not sure of the additional software as disks and docs are stored in different location. Can say that the scanner is flawless, as well as the included software.
1033121
I ran into the same problem. I ended up contacting the seller. I ended up upgrading to an iMAC or HP product.
1015715
I finally called a copier repair person for this problem. He had a easy, but counterintuitive, solution. Clean the paper feed roller with WD40. He explained why it worked (which I don't remember), but it certainly did work. Wipe off any excess of course.
55875
There are different options available for the quality of scan. (24bit, color, 8bit grey and Black\White) You have options in the software also for home\office\pro mode which allow more granularity to how the image is adjusted (I have used this numerous times to keep a copy of my receipts from stores such as Home Depot that use thermal paper that "disappear" with age\heat. I had numerous HP all-in-ones and hated them all. I love this one. Only problem is that if you set it up on Network and USB, USB wont work if you are VPN'd into a corporate network. It acts like it cant see it, even though there is a USB connection available.
181164
You can do one or both of two options 1) get a scanner cleaner sheet and run it thru the unit 2) upgrade the firmware of the unit. Either of these has worked for others, if the unit is still printing lines from scanning contact HP for assistance.
2222176
This is what I do, but I'm very inept using the computer. I did have a HP Photosmart and HP Photo Creations program installed on my computer when I got it, and this is what I used. Surprisingly, they turned out really well but don't know if it would work if you don't have an HP computer. I had trouble understanding the Avery note card directions and couldn't get that to work for me.
273653
I was having this same problem, I have purchased 3 Kodak printers it has been the same problem with all of them its your printer head and they can cost as much as a new printer after the 3rd one I threw it out and bought me a HP printer they are the best.
1697218
I have not had that problem. I press scan button, scan, press scan button, and then press OK. Screen goes black and small window opens with options to save, print, etc. Once saved, I can repeat the process with another document. Have not noticed any difficulty.
382404
Hi Loueasy, I work for HP. I found your post interesting and would like to further review your issue. Please send me your product and contact info to PSGSocialmedia@hp.com Attn:Scott. Please include your username. Thanks
1756147
This won't help you but you are not alone in experiencing these problems. Frequently my slide scans come out as negatives and several times Slides have been cropped although positioned correctly. In the latter case I've redone one slide over and over again in different positions in the holder, upside down as well, but still the Canoscan crops it. I hope someone out there can help both of us !