I'm having an issue with the toggle on/off switch. Where do I send it back under the warranty coverage?? Only had it three months.
1890541
The switch on the one I got April 2015 would not click to stay on unless I shoved at it with my thumbnail. I sent an email to cs@streamlight.com explaining the problem and providing the serial number (not sure if that mattered) and they mailed a replacement tailcap assembly right away.
1890542
Try punching shims from a thin piece of plastic; such as pringles top or coffee can cover; with a hole puncher. The punch outs are moisture proof as opposed to paper shims, fit nicely in the light, and can be stacked depending on how you want your light to function. I'm using only 1 shim (coffee can plastic) and have momentary and reasonably easy switch to steady on.
1890543
The company ignored my issues with this switch as well. It appears to be something they refuse to address. Thanks for your tips on fixing a flaw, MYSELF
1890544
it is a design flaw that the company has ignored. I fixed mine by trimming down one of those sticking foam pads you use on the corners of kitchen cabinet doors. Trim the pad to fit on the top of the white on/off button that is under the black rubber boot covering the switch, Works great!
1890545
I also shimmed my button with just some tiny cut up pieces of plastic the right size to fit in there. I put them in the rubber to help press down the actual button. It's been fine since then. Still a bit stiff to activate, but I like that because it's not turning on by itself in my bag.
1890546
DavE's answer was spot on. I used a standard hole punch and punched out a couple of shims, using the lid from an inexpensive TupperWare clone. The punched out holes fit perfectly into the inside of the rubber switch pad. I tried using two plastic shims first, thinking one would not be enough (they ARE very thin). However, that made the button too sensitive for the intermittent on feature (just a finger touch powered up the light). I removed one of the shims and the switch now works perfectly, using only one.
1890547
Make sure the top is tightened all of the way. I thought my switch was broken until I twisted the top clockwise to tighten it.
1715270
N. Ibrahim, did you find your replacement parts? I broke on of my "white toggle pieces" and couldn't find it at Lutron.com
1070905
Company informed me that it was discontinued in 2008. You will also have to buy a replacement eventually, apparently there is a known issue with the on/off button. It stops working. Don't expect support from company...they will only offer a paltry 15% off a replacement. Another company that doesn't stand by its products.
944235
Happened to me too, after 2 years. I opened up the unit and as kaiser4 found out - a flimsy switch. and no way to just buy a screen!!
1884120
yes. same thing happened on ours. on and off switch working 50% of the time! we have had it for 14 months. system was great but now is unreliable. i have to buy something else.
558437
I just had this same problem with mine. Somehow, you've broken the switch. Bissell has a 5 year warranty, which should cover the problem. Their phone number is on their website, and they'll direct you to a local service center.
690254
Try to press the area below the switch button...I tried it and it's working again.
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
1254531
Good luck, My on/off switch broke after a year. It now sits with the hopes I can find a replacement part. Please help me. It was a good accessory that is not being used.
2107857
I have used one for over 10 years and even bought a back up in case - our cat refuses to use the new style - she is a main coon and set in her ways - on yours - sounds like the switch is stuck or fried in the on position - check out or repair the switch. good luck to you
832507
Funny you should ask! I went down to my basement the other day and the light was OUT! The unit is supposed to be under warranty for 5 years. It's been two years since I had it installed. I have already spoken with the folks at Intermatic and will be sending the unit to them for their tech guy to take a look at it to see what went wrong. No matter how this goes, I won't regret having the unit -- if it took a hit that would have taken out my well pump or septic pump, it's still worth the cost of replacing it. But there's still some hope that Intermatic will find that it was a defect in the unit and perhaps it will be repaired or I will be compensated somehow? Hey, if they repair it, I'll keep it just in case there's a problem going forward two more years from now! So - you're right - there is no reset switch and the units are NOT serviceable by the consumer - However, the company is really good and if you send them the unit, they will investigate what happened! Jury's still out on whether I'm just out the cost - we shall see!
1682384
I found that it had more to do with how I inserted the phone into the case, and which direction my toggle switch was. Try pulling the phone out and switching the direction (silent or loud) and reinserting. Good luck!
1879400
Sounds like a defect.. barely pressing button should change modes while a firmer press should click and power off..sounds like a lil bit of bad luck. :(
618104
Happened to mine that is just over a month old. APC is sending a replacement at no charge. Hopefully there is a way to upgrade the relay if this happens after I'm out of the 5-year warranty period.
435456
The one we bought has a defective switch; warranty or not I don't have time to pack it up and send it back. Would not buy again.
1621201
I never used the switch. Mine works okay. You must have received a defective unit. Return or exchange it ASAP
1477516
I have the same problem. Seller is sending me a new flashlight. Don't know about just a switch.