How can I get a replacement leash? On a recent trip, it got separated from the harness part and got lost.
1880229
If it were up to me, I would go with something more robust in terms of leashes. I guess the main question is: how did the leash separate and get lost? My guess is that the clip on the leash broke off. Chances are good that the webbing didn't rip and the child didn't manually disconnect anything (due to anchor placement). In my opinion, your best bet is to get something more robust than the Kid Keeper's included leash can offer. Based on the variety of products in the market that I've tested, I'd say you have two options; the nature of your outings and travel patterns of the child will likely dictate which one would be preferred. The first is a good retractable dog leash. Most manufacturers offer product in a few different weight classes and I recommend the "large dog" range. These are rated for dogs up to 110 lbs. Not only does the webbing provide more tensile strength, but the clasps, pulleys, and handle are all robust enough to restrain a full grown golden retriever, let alone a fired-up toddler making a bee-line for the candy aisle. Should a handheld apparatus such as this not meet your needs, I suggest you go the anchor-to-anchor route. I'm likely butchering the technical terminology, but the fact is that if you use quality climbing rope and 800+ lbs. carabiners on both ends, you can securely cement your child's chest rig to your own full body harness. By employing your own full body harness, you also have the added benefit of a lower center of gravity to offset the child's power to height ratio. Good luck!
148465
Me too - thanks Elizabeth. I had lost the belt clip while gardening (good thing I attached the safety leash.) Omron sent both the belt clip and extra safety leash for free. They did warn me that this was a one time courtesy though.
689321
Did you lose the hook or the entire velcro piece? I'm sure you can contact the company and ask for a replacement, but it might be easier to order a new set. here is the link for the company contact form http://www.think-king.com/contact.html
1660022
You can loop the leash onto the loop provided or attach the leash with the carabiner end. You can kind of see it in one of the photos on amazon. If I have time I can post a picture later of how I use it.
1565431
contact the suppler. It should be avaaible on line. Mine was all torn up also. Lucky for me I figured it out.
1686231
Sorry to hear this, I have had to contact PetSafe regarding the prongs being to long and the collar strap that holds the excess collar at the end and each time, customer service was most helpful. I believe they also said that since I had the collar less than a year, they would send me a new collar strap, they also sent me shorter prongs, both free of charge. I have never had a problem with the remote or the electronic part of the collar. Customer service was extremely helpful and very pleasent every time I have had a question and it appeared that Customer Satisfaction was their number one goal. Have you tried to contact them which resulted in poor results? I do not want you to think I have a half of a brain but was the plug inserted correctly? I charge both the collar and the remote at the same time. I wonder if the battery in the remote could be bad, it is rechargeable but who knows for how long its actual life is. Hope this is helpful but do try to contact Customer Service @ Toll Free: 1-800-941-4200, this # is from the Pet Safe web site," contact us". Hope you will have satisfactory result. I always have. Good luck and I would not mind hearing if they would help. Thank you
528757
I had asked them the same thing as I had lost a screw on the clamp while jumping rope. They had told me they don't have the ability to send just parts yet. They ended up sending me a new rope. I emailed them thru their website and they were very responsive
517308
Mine just broke as well. I'm still looking for a place to get a replacement handle.
1079289
I had something similar happen. I just messaged them on Amazon and they sent me a new collar and requested the broken one. The systems themselves aren't high end, but I have been pretty impressed with their customer service.
1791411
You might try the actual company who manufactured it to see if they would sell a replacement part. The first one I had was totally destroyed by a bear so I have no extra parts except for the base.
2132268
I do not know about replacement parts. I contacted the manufacturer about higher handle bars, but they did not make any. It is too low for a 6 foot adult to push. I had modify the handle bar to be higher and wider. I have used it for three dogs. Two of the dogs loved it. Our pure bred mini doxy will not ride in it. She goes crazy in it. She cannot stand to be constrained by it when she is outside.
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.
667248
Critsmama, We love this little buddy. It's small enough for your little one and he or she will have a couple of years use of it. We travel alot and it comes in handy at airports and just walking around. The leash attachment is located on the bottom of the buddy, and its removable, similar to a leash. Hope this helps!
1873138
I had the same problem until I figured out you have to make sure both soft straps are around the legs as well as the thin straps are on each side and then tighten it securely. I have 3 dogs and each one has one. Won't go for a walk without them.
1873135
I love these harnesses, but one of my dogs did the same thing. This has only happened once. Do you have the soft part of the harness in the back? You should be able to tighten both sides enough so he can't pull out. I usually hold the leash up a bit so he can't pull backwards. I do love the quick release.
315597
Mine did not come with a leash... I purchased two S-clips and attached my own leashes.
2026118
I suggest emailing the vendor and/or manufacturer to ask about a replacement strap. It is made by a company called K-Cliffs Lifestyle and here's the link to their home webpage: http://www.k-cliffs.com/ From there, click on the "contact us" link and ask if you can just buy a strap replacement. Good luck and hope this helps.