We have only had this mug since January and it broke today. Does it have a replacement warranty? I expected better quality out of this product.
1883515
Never had a problem and I have had my mug for years. I agree that you should contact the company
1883516
Go to www.oxo.com and they state, "We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO´s customer service department and we will be happy to assist you."Contact Us
1883517
Not sure on the warranty. Id contact OXO. I have had mine for 7 years and have no problems. I would go on their website.
547288
Mine cracked, but it was my own fault. I poored cold water into it after it was heated up too long :-(
516455
It was so broken when it arrived, I wouldn't be able to tell you if I wanted to. Hopefully they'll improve the shipping or you'll see it in another store! It was a very pretty mug.
41001
Same here. Mine is also broken. The spring on the flip flop straw is missing. Will be good if we can get a replacement lid.
1581484
Sometimes if you call the company, some companies will send you the replacement part free. When i had 1 break so, i just bought another because it is not expensive. Plus, now there are tons of other travel tea cups (with the tea basket) out there that the basket is made of steel. so, you might invest in one of them because they last longer. And are around the same price.
1555396
Don't know how to get a replacement but I know that the mugs state they are not dishwasher safe.
2272692
My lid broke as well and I haven't even had it a year yet! I contacted the company and they said they would replace it if I had the receipt. They said I would have to mail the non-working lid to them along with a money order for $9.95 and the receipt. I think it's pretty crappy that I have to pay to ship the lid back to them and pay for them to ship a new lid to me. I have emailed the company my thoughts on having to pay for shipping both ways so we'll see what they say. It sounds like lousy customer service to me.
643910
No we have no replacement carafes and I don't know if the warranty is still valid as I have no idea how long it was good for. Viking was purchased by another company thought, and I'm told they honor all warranties. The new company decided to get out of the small appliance business to focus on the large items.
165801
I wouldn't recommend this mug because the handle is attached by some kind of weld process. I had to return one because it wasn't attached properly at the bottom. I ordered a different mug that had handles that were riveted and am totally satisfied
1792129
Yes, it chips and breaks easily. I've lost two mugs from pouring hot water in them for tea and having the handles just fall off. unbelievable.
767519
According to Blue customer support, they're redesigning these shock mounts. They recognize that these don't support the weight of the Yeti or Yeti Pro correctly. I've been told that it'll be four to six months before my broken one will be replaced by a new one. It sucks to have to wait for a new one, but at least het acknowledge that it's broken in its design. I'd hold off on buying this, at least until they retool the design.
545399
Hi Again, I just checked their site. The tumbler warranty is 5 years You can check it here: http://store.lifetime.com/products/blt/pid-60028.aspxCall them to take care of the warranty. I hope their warranty process is not to hard.
2126807
My handle broke also but I was able to superglue it back on. So far it's holding up. I would contact Rival with your question and/or look for a possible new/used replacement on eBay.
260854
I too have this same problem. Bought the machine December 7, 2012 and last night February 13, 2013 it broke. Goes through the whole cycle but water does not dispense. I think Keurig is a huge fraud because they have no way for one to purchase replacement parts. I will never buy keurig again.
1561306
I don't know anything but replacement 12v cord. But I can tell you that the plug is different than most. I looked at other heated mugs and found one that matched that was only $10. Figuring a replacement would probably cost at least that much I bought the mug. That cord was much heavier duty than the one that can with the princess mug. But basically after having at least 3 of them I can tell you they are a crappy product and you should just cut you losses and worst until someone makes a more quality product.
1552299
Ordered mine in January and it broke a couple of days ago. I love it so much, I'm not mad I just ordered another one.
2229478
Mine broke too, my husband tried to cut a bone with it. I don't think he was suppose to do that. Also you can not put it in the dishwasher. I don't know if it's guaranteed for life I just won't buy another one.