remote i just bought this system and the remote doesnt work straight out of the box. It came with a silver battery but i cant figure out how to open it to install the battery. Can anyone help me with this? remote i just bought this system and the remote doesnt work straight out of the box. It came with a silver battery but i cant figure out how to open it to install the battery. Can anyone help me... » Read More remote i just bought this system and the remote doesnt work straight out of the box. It came with a silver battery but i cant figure out how to open it to install the battery. Can anyone help me with this? « Show Less
1859211
OMG! Thanks! I knew it had to be something simple that i was missing. Thanks again for your input! I had already pretty much given up on the idea of having a working remote before reading your post today. Im sure you probably read my question and thought "is this person serious?" lol
1859212
Assuming you are still looking for an answer...Flip the remote over, and near the bottom you will see the back is marked with an exclamation point inside of a silver triangle.A this end of the remote, you will see a little clip. This is holding the drawer where the battery is installed. Push the clip towards the middle of the remote with your fingernail and then slide the drawer out.Install the battery with the side marked with a plus sign (+) towards the back of the remote. Slide the drawer back in until the clip locks it into place and you should be set.Good luck! Assuming you are still looking for an answer...Flip the remote over, and near the bottom you will see the back is marked with an exclamation point inside of a silver triangle.A this end of the remote, you will see a little clip. This is holding the drawer where the battery is installed. Push the clip towards the middle of the remote with your fingernail and then slide the drawer out.Install the battery with the side marked with a plus sign (+) towards the back of the remote. Slide the drawer back in until the clip locks it into place and you should be... » Read More Assuming you are still looking for an answer...Flip the remote over, and near the bottom you will see the back is marked with an exclamation point inside of a silver triangle.A this end of the remote, you will see a little clip. This is holding the drawer where the battery is installed. Push the clip towards the middle of the remote with your fingernail and then slide the drawer out.Install the battery with the side marked with a plus sign (+) towards the back of the remote. Slide the drawer back in until the clip locks it into place and you should be set.Good luck! « Show Less
2090762
If you already tried new batteries , then I would contact the company and send the remote back for a new one. You shouldn't have to do anything with the remote to get it to work properly. Did it work before?
1759286
It is not the battery. Try reinstalling the firmware.If that does not do it there is a problem with the circuit board in the remote. I had to purchase a new remote.
1609047
Like William stated make sure your settings in the camera are correct. Also make sure that there is no battery tape in the remote. Some come with it to keep the battery from discharging until you recieve it.
1854556
You will need to reprogram the remotes, you may have deleted them while going through the programming functions. Do read the Manual thoroughly before programming.
1265220
Theres a battery for the remote and you'll need another batteries for the system. Also, there should be an instruction paper that came with it.
668895
Yes if you look at the remote and where the positive and negitive terminals are for the batter to touch they are not touching . When you look at it close you can tell the battery is not making good contact, get something to bring a little of the coiled protion out so the battery will make contact . I sent the first one of the units back because I could not get the remote to work and on the second one I noticed this and once fixed it has been workinig just fine . Make sure that you do not break the plastic at the coiled wire just bring out the end just a little so it will make contact. Once this is fixed everything should be ok.
107104
I think the remote is a sealed unit. Not sure. My remote is currently not working. I think the problem is with the plugin unit. It doesn't get warm to the touch like other plugin units I have had. Again not sure about my problem. I just realized you said charging , not changing. You should have a unit that plugs into a wall socket and then the remote plugs into the wall plugin unit. The red light on the remote comes on when the remote needs charging and goes out when the remote is fully charged. Hope that long answer helps. -Gene-
287054
Hi, this remote can be a challenge to open ☺. Hold it upside-down with the back of the unit facing you...place one finger on the small tab at the end of the battery cover and position your fingernail in the curved space at the top of the tab. Push in and down on the tab with your fingertip, and at the same time, pull the tab with your fingernail. Hope I'm making sense!
487960
Mine worked out of the box. Two things to check: 1) Remote has battery installed. 2) Speaker is charged. If neither of these are the issue, return to Amazon for a replacement.
1576643
Hey Ray,I happen to be a garage door technician. First of all I would recommend you to buy new 2032 batteries for the remotes and try that (you might need to re-program them once you put in new batteries). Make sure you put them in the correct way with the negative side down. If that doesn't work then it's definitely a logic board issue. If you replace the logic board, make sure you unplug the unit first. After you finish puttingin the new logic board you'll need to program all remotes and keypad. I hope this helps you
688337
Hey Ray, I happen to be a garage door technician. First of all I would recommend you to buy new 2032 batteries for the remotes and try that (you might need to re-program them once you put in new batteries). Make sure you put them in the correct way with the negative side down. If that doesn't work then it's definitely a logic board issue. If you replace the logic board, make sure you unplug the unit first. After you finish puttingin the new logic board you'll need to program all remotes and keypad. I hope this helps you
1134739
It works right out of the box. Make sure the receiver is plugged in and is within line of site. If all else fails try replacing the batteries in the remote.
1842525
I had the same problem; the remote doesn't communicate with the frame, and there is evidently no longer customer support for the product. However, I was able to program the frame using the buttons on top. It took a little while, but the frame does everything I want it to do. I hope you can get the frame programmed to do what you want it to do.
860786
Hello, my dear friend, please do not be worried, have you pulled out the plastic chip from the battery of the remote controller? Would you please tell us your order ID? We will try our best to resolve the problem for you. Best regards, lemonbest
588148
On the front of the remote down below the numbers you should notice that there is an area with nothing on it. That is the battery case. The front slides off. Now it is not easy to slide it off, but you should notice there is a slight line between the back of that area and the front. Hold on to the back and push the front off, in the direction below the numbers. I was not in the same town as the remote when I received your question. But yesterday attempted to open the battery case. It wasn't easy and if I had not done it before, I would have thought that I would break it. Inside are two AAA batteries. Once again, it is tight and hard to slide off. On the front of the remote down below the numbers you should notice that there is an area with nothing on it. That is the battery case. The front slides off. Now it is not easy to slide it off, but you should notice there is a slight line between the back of that area and the front. Hold on to the back and push the front off, in the direction below the numbers. I was not in the same town as the remote when I received your question. But yesterday attempted to open the battery case. It wasn't easy and if I had not done it before, I would have thought that I would break it. Inside are two AAA... » Read More On the front of the remote down below the numbers you should notice that there is an area with nothing on it. That is the battery case. The front slides off. Now it is not easy to slide it off, but you should notice there is a slight line between the back of that area and the front. Hold on to the back and push the front off, in the direction below the numbers. I was not in the same town as the remote when I received your question. But yesterday attempted to open the battery case. It wasn't easy and if I had not done it before, I would have thought that I would break it. Inside are two AAA batteries. Once again, it is tight and hard to slide off. « Show Less
1344831
Welllll, we have this problem too. I called the company and got a new remote and it still didn't work all the time. We put a titanium battery in and it's now working all the time but I really don't know if that's why.