I ordered and rec'd this product in Sept 2013 and used it only about 10 times. Now it will not turn on. What could the problem be?
1860633
You might not have filled it enough. It won't work if there's not enough water
1860634
I have the exact same problem. I only used mine about ten times as we'll and now it won't work.
1860635
Try this: Remove cover, empty out all the water and then fill it with fresh water. If that doesn't work, then try this: unplug it, remove cover, inside you will see sensor (it sticks up a little with a silver metal on top) touch the sensor with your finger. For some reason this works. I think the sensor gets stuck "thinking" the water level is low, so the unit doesn't go on.
123956
Mine stopped working the only suggestion I have would be if you have not done it yet would be to try and change the battery. If it's not that what eles could it be
1864400
Try inserting a new battery. When I first received my unit, the battery was dead. Good luck:)
1515785
I sent my back because of that very problem. Only mine started after only 10 uses. Very disappointing
864213
Have you turned it off and let it for 20 minutes and turned it back on to reset it? If that doesn't work, please check your owners manual and call them . You may have a defective unit.
2280018
No, we had the same problem. We exchanged it for a new one hoping it was just defective but the new one has not worked either.
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
89470
I actually had same problem, but, after a few times in and out of case it just started working, (so I didn't send back). could have been the switch as well.
764020
have you tried resetting it? This happened to me and I pushed the reset button and it started working again. I cannot remember for sure where the reset button is exactly but I know it is in the instructions.
1427670
If it is a new unit, try a different new battery (as the battery could be defective), followed by a different new unit.If it is an old unit, I would suspect it has failed (i.e. reached its lifetime, say over 5 years), and needs replacement.
801187
I had the same problem, and returned mine. It started off barely charging and then would not even power on anymore. There is obviously a defect.
175531
I had the same problem my just stopped working I called the vendor and I told him what happened and offered to purchase another one he send me another one free of charged that was great. hope this helps you.
886325
Ensure the batteries you tried are new, try resetting the unit. If that still doesn't work send it back for a new one. We have had our for 5 years, I believe we did have to send it back for a new one and have had no problems since!!
2147895
Fortunately mine has been working fine since receiving it. my suggestion would be to send it back for an exchange or a refund.
794762
Mark, if its still within the warranty period return it for a full refund and don't order another one. I used mine very sparingly (10 times max) in my garage and then it suddenly stopped working. The sad thing for me is I have no recourse but to make it into a flower pot or throw it in the trash. Not much help but these are your options.P.O. in San Antonio
2024911
Mine has the same. E R. It won't turn on if I unplug and replug. Had it 2 yrs maybe. Will call manufacturer.
1110462
I'm sorry to hear that. Mine seems to be working fine. I've used mine for more than 6 minutes. Make sure it is fully charged before using it.