Does anyone know how to get a replacement monitor? Mine is out of warranty and after one too many falls the screen has cracked and not operational
1881668
Call summer infant and they will sell you one for a lesser price than the bundle with camera.
640817
It was supposed to have a year-long warranty, which HP wriggled out of honouring one month after I had purchased it. The monitor went dead, so HP arranged to have it picked up by UPS and delivered to their service center. After another month of waiting after I sent it back to them, and still no word about the status of the problem, I called Hewlett Packard, at which time they informed me that the screen had been damaged, probably due to a drop, and that was not covered under the warranty. I would have to pay them hundreds of dollars to get it repaired. I opted not to give them any more of my money. It was supposed to have a year-long warranty, which HP wriggled out of honouring one month after I had purchased it. The monitor went dead, so HP arranged to have it picked up by UPS and delivered to their service center. After another month of waiting after I sent it back to them, and still no word about the status of the problem, I called Hewlett Packard, at which time they informed me that the screen had been damaged, probably due to a drop, and that was not covered under the warranty. I would have to pay them hundreds of dollars to get it repaired. I opted not to give them any more of... » Read More It was supposed to have a year-long warranty, which HP wriggled out of honouring one month after I had purchased it. The monitor went dead, so HP arranged to have it picked up by UPS and delivered to their service center. After another month of waiting after I sent it back to them, and still no word about the status of the problem, I called Hewlett Packard, at which time they informed me that the screen had been damaged, probably due to a drop, and that was not covered under the warranty. I would have to pay them hundreds of dollars to get it repaired. I opted not to give them any more of my money. « Show Less
902688
You will need to order a new screen. But be very careful taking it off as you can damage the LCD. You can get some YouTube video to help guide you!
2261009
Did you ever find a place to replace the screen? I have the same problem. Wayne My email is mmocyag@yahoo.com Thanks!
2261008
Nope! It's a throwaway. Only under warranty. What I did, I was lucky, I had a broken display. I found one on eBay with a bad USB cable. Only cost me $17 and I made a good one out of the 2.You should have been using a USB extension cable. Only a few bucks on eBay.
1508168
I have been having the same problem along with many others. The touch screen on mine even broke and cannot be used at all anymore. It happened after the warrenty ran out so if you are having problems with it and you can still return it I would do so.
1015514
Replace the DisplayPort cable, it sucks.Buy another, much thicker one,one that's rated for 2160 x 3840 pixels, 60 Hz, IPS, DisplayPort 1.2 . Seriously.With a bad/poor cable, like the one that comeswith the $700 Dell UltraSharp UP2414Q,you might be forced into 29 Hz, low-res mode...and/or the cable will just plain break, causing garbage to appear on the screen.It's worse if you swing it portrait, and/or move it around a lot.The original cable had bent pins and the like... really bad.Why did Dell give me such a -crappy- cable ? ?Dell's cable is half the thickness of the $9 one I boughtto replace it ( same day shipping, from/to Seattle, Amazon ). Replace the DisplayPort cable, it sucks.Buy another, much thicker one,one that's rated for 2160 x 3840 pixels, 60 Hz, IPS, DisplayPort 1.2 . Seriously.With a bad/poor cable, like the one that comeswith the $700 Dell UltraSharp UP2414Q,you might be forced into 29 Hz, low-res mode...and/or the cable will just plain break, causing garbage to appear on the screen.It's worse if you swing it portrait, and/or move it around a lot.The original cable had bent pins and the like... really bad.Why did Dell give me... » Read More Replace the DisplayPort cable, it sucks.Buy another, much thicker one,one that's rated for 2160 x 3840 pixels, 60 Hz, IPS, DisplayPort 1.2 . Seriously.With a bad/poor cable, like the one that comeswith the $700 Dell UltraSharp UP2414Q,you might be forced into 29 Hz, low-res mode...and/or the cable will just plain break, causing garbage to appear on the screen.It's worse if you swing it portrait, and/or move it around a lot.The original cable had bent pins and the like... really bad.Why did Dell give me such a -crappy- cable ? ?Dell's cable is half the thickness of the $9 one I boughtto replace it ( same day shipping, from/to Seattle, Amazon ). « Show Less
955266
Call summers custumer support. They are very nice and I think they can help you to fix your monitor.
1107803
Personally I would not buy it. When I received mine it did not work, I had to send it back to them at my cost about $25.00 with insurance and then about 2 weeks later I got my Monitor. If I wanted a refurbished one I could have bought it for less money and got the same thing.
221496
Mine flickered SO badly, I had to replace it. I do NOT recommend this monitor. Samsung was NO HELP whatsoever. It's very likely the last Samsung (anything) I ever buy. It's too bad, I used to like Samsung products before this fiasco.
2141363
Man Vince, that sucks, I really feel bad for you having to go through all the stuff you have. Even with the repair the screen is faulty. I would see if you can still return it to Amazon and get an exchange. I currently own a Sony 40" 720p/1080i set I got in Nov of 2006 and Ive been thinking of upgrading to the Samsung 4071, but all the crap youve gone through scares me. I dont know what I would do if I spent that much on a TV only for it work partially.
214438
The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for... » Read More The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping « Show Less
1713648
Check for loose wiring/loose fittings first. Second would be to try changing the resolution on screen. Last would be your monitor is going out. Let's hope that's not it.
536782
When our battery stopped working, I tried unsuccessfully to get a new battery. When I contacted the manufacturer, they told me that they do not sell replacement batteries. We wound up having to buy a new monitor (of a different brand that has a better battery that can be replaced if needed). The manufacturer may have changed this since then (fall of 2012), so you might try contacting them. Good luck!
726865
To my knowledge you can't just replace the monitor. Our first monitor stopped working after a year of use and when I asked for a replacement (from Summer Infant), they said I needed to send back the monitor/video as it comes as a set. The "replacement" died after 3 weeks of use, and we were sent another set to replace that one. We'll see how long this one lasts...
579779
I have never had that problem. It is probably just your particular monitor. You need to contact Amazon and they will get you another or do something to help you out.
57787
How old is the unit? If its over a year old there most likely is no warranty, if its under that time frame, is the screen cracked or broken? If so, this is not a covered item, if the screen just went out, that would be covered under a warranty. Hope this helps