I need customer service. The number for support only gets a busy signal. I cannot get the keyboard to type. I have input the USB and the keyboard is charged. Still does not work.
1881385
I quit using wireless and went back to wired backlit keyboards. They are cheap on sail and do not have the issues of wireless.
1881386
Shortly after purchasing this a few of the keys stopped working - total POS
1881387
Really not trying to be a smart ass, but there is also an on/off switch next to the charging input. Is the keyboard turned on? There should be a blue led light lit indicating the keyboard is on.
1881388
The company that supplies it for Amazon is not very good in the customer service department. In fact, the keys were sticking on ours and, thank goodness, I brought the problem to Amazon's attention first. They emailed the company on my behalf. When I called Amazon a few days later to say they still hadn't responded, the company finally did; saying we were over the 30 days!!!!! Amazon got right on it and thanks to their guarantee, we now own a functional keyboard, with sticking keys - FREE OF CHARGE!!! My advise: go directly through Amazon...
1881389
Make sure the keyboard is powered on. There is a power switch on the top right which can be overlooked. If it is on then try plugging the USB receiver into a different USB port. Also, make sure range is not an issue. Powered on with the USB receiver plugged in, it should work right away, no drivers needed unless you want to utilize some of the advanced features of the keyboard.
2152176
no, it does not work well and the key board is all wobbly and unstable while typing and in use. kindly send an appropriate one and replace it. thanks for the query.
644845
I bought a Logitech wireless keyboard for the same reason - missed the number pad. It does not have a USB.
340517
Hi I purchased two of these for family members and they both say the keyboard works great and they aren't having any issues. I believe yours may be defective.
933482
I would check to see if the software installed, change your USB port, and if none of that works the keyboard may be defective. Usually it is a software conflict. I wish you the best of luck.
615584
My keyboard has been sticky from the beginning. Not all the keys- just a few. I would contact the seller and see if they will send you a new one.
1456657
The DasKeyboard did not work as advertised for me. I even called for customer support and did not get a call Back. I returned it to Amazon & got a full refund.
744983
Although my keyboard worked perfect from the start,sounds like yours is defective. I would return it if i were you. Sorry you had a bad experience.
2046427
Not too bad. I got an answer back within 24 hours. The only thing is they made me pay for shipping ($75) when I had to send it in when the keyboard wasn't working right.
2022581
deblake60 has the best reply - regarding the num lock key with the green light on or maybe it is off! Person that asked should try that response. Then if it doesn't work, you can forget contacting the manufacturer for an exchange, or returning yours and getting what you paid for a working keyboard! Good luck, I have been trying for months to get the letter issue resolved and not one reply!!
1811788
I had the same issue, the keyboard never connected again. It's a piece of trash, get your money back if you can
99281
For some reason the keyboard did not work for me. I would suggest taking the Mac to a Mac service centre.
947012
We had the same issue. We purchsed the adapter. We never were able to get the keyboard to work. I thought that the keyboard was faulty, so I purchased another. Same problem.
808219
I sent the keyboard back. Some of the keys didn't work on it right. Sorry...
52092
Randall - Sorry it took so long - I have been ill....The ONLY thing I have is that inside the lid on the inside box of the keyboard it said "For more information about this product, please refer to your local Amazon website and type "B00B7GV802" into the search box. I have not been able to do so yet. I do like the keyboard quite well.
1473891
i am sorry to say that i still cant get the keyboard to work with the tablet, apparently its not charging.
1720815
Amazon, how much will you pay me to research something that should be directed to the manufacture. However, for what it worth Dorothy D. Stout, I would try changing the power cord first. If you don't have a second cord to try, go to your mobile phone store and ask them to check your cord. Other than that, I have no idea. I just gave mine to a co-worker because I found that didn't use the keyboard.