I have had my diver for several months and have updated music and charged it through my laptop. Today I have a message saying it has malfunctioned.
1881317
Contact the vendor directly. There should be warranty service the offer. I have had mine for a few months and no problems. And I put it through extremes like running in rain, cold, swimming, etc
1881318
We're very sorry to hear you are having this problem with your Diver. It may be a connection problem with the USB cable. Can you try plugging in the Diver to another computer to see if that resolves the problem? You can also try resetting the device by holding down the reset button. If this doesn't work, please also try connecting to your PC with the USB cable while resetting the device. If you continue to experience issues with your Diver, please contact us via the Diver MP3 website and we will be happy to assist you.
676163
I'm not sure, I've never had that message before. Maybe you have a faulty unit or your battery in it is low for some reason. You could open it and replace the battery or you could contact the seller and see if they know why it's doing that. I'm sure they'll replace it if you believe it's faulty.
1258827
Let me ask, do you have it on the charger? Because if you do, it will not play the flash drive. Just as a suggestion, return it while you can because it is very hard to navigate your music files and then mine simply got stuck on one song and wouldn't play anything else. Needless to say, I trashed it about a month after I got it.
1253967
I received my first one for Christmas and it lasted 3 months. I returned it and got a replacement as it was covered under warranty. That one lasted 3 months. I replaced it once again and that one has now stopped working, some kind of short in it. I know CRAZY right.......but I love this device for swimming laps. So I am now looking and doing research on a better unit. Any suggestions???
1935332
I baught this item as a gift. As Yet I've yet to hear of any oriblem from the personI gave it to.Personally, if still under the warranty period, I'd return it to Amazon. OR I'd return it toSeard for repair. Frank Seard would probbaby
2046883
well i would try to fix it myself first by checking all the batteries, check for water in unit etc etc. if all else fails you should let amazon know about this problem see if they will exchange if not move on..
1911929
How do I find out more? Same problem as others. Hate to replace with new unit if fix available.Any input welcome.Thanks,D.J.Cole
869182
I had that happen to one of mine and fortunately I was still under the return period so they sent me a new one. Hopefully this helps. If not I'd contact the seller.
1794999
Mine worked until my tablet froze. It's now dead in the water. Not caused by the keyboard. Still have that
1801051
We have the same issue, but did nothing to cause it and it stopped working. It was cool for about a day! Expensive to die so quickly. (This was for my husband, and he was careful with it.)
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
2237286
Mine is still working great so I only have a couple suggestions. Try to reset unit by leaving it turned ON until it completely dies. Then recharge unit and try it again. If still won't work, try a different Bluetooth device. Make sure Sharkk light flashes blue.
1154543
If the backup pump doesn't run for more then 10 seconds ( in think), it will not sound. Hold the float up for more then that time to test
292901
Had a similar issue; it had to be replaced. Based on what I was told when I called them, the initial batch of these went out with this sort of problem. In my case, while it still worked, it would no longer charge and was not recognized by the computer's USB port (I tried it on several different computers). As I recall, mine did not have a model number on it, which was their indication that it was one of those in the first batch.
1812400
I've had no issues with the one I received. It locks and maintains a strong conection. I've used it out in the ocean during choppy water. Perhaps you got one that is defected, and it needs to be replaced. Wishing you happy holidays.
2227312
Hi Michael, sorry to hear this. The only thing to do is to have it replaced. -Vincent
1073740
I had the same problem after a year and a half. Mine was of course out of warranty. Was sickened. Loved the sound, portability ect... I wont buy again.