The water isn't flowing over the entire top unless it is fully filled, otherwise, it just flows over about a 1/4 of the top. Any suggestions?
1877706
wendy i just got mine today and same thing did you ever solve the problem or returned it?
1877707
I have noticed that as the water level drops, less and less water covers the top "dome". Can you get water to cover more of the dome if you slightly tilt the fountain while plugged in? It might be that the fountain is sitting off level enough that the water can only easily cover part of the dome which is lower. Also, make sure the dome is firmly snapped into place. It shouldn't take too much force. I would just make sure it doesn't wobble when popped in.
1877708
Did you try taking apart the little pump? The casing pops right off. Cat fur gets in there and impedes the uptake of water and decreases the flow rate. The only other thing I can think of is changing the filter. Mine works great. I've never had any problems and I have 4 cats. They love it.
1877709
Take the fountain apart and set the pump again at the bottom. Refill and see if it will work. A slanted floor can affect the area covered by water as well. I replaced one pump after about a year of use, but if yours is new, it should be working.
1877710
I fill my unit I/2 inch from the top. If the water still flows poorly, check the pump, it may have a blockage. Rinse the pump real well. Hopefully this will help.
1409989
Hi George,I would first check the pressure in the holding tank to make sure it is correct.Have seen where water will come out fast but trickle off quickly and this is sometimes the problem.
881856
I have mine positioned under an eave and I've never noticed water coming over the top.
1857001
don't worry about it too much you may need to check your assembly to make sure you assembled it correctly but it first its very slow to trickle the water through it so be patient . although it should have trickled some water through it in 4 hours so I would check your assembly and call the manufacturer they're really good about answering questions
2124803
First try pump alone in pan of water.even on lo some water should flow thru.There is a dial on side of pump minus to plus. Turn it to plus for maximum flow rate.If nothing comes out it probably is defectiveIt should move one half inch tube of water around one foot up
2278488
I had this problem as well, make sure the water tank is placed correctly. My tank wasn't pushed all the way down. I hope this solves your issue as well.
684014
Water runs off the top. We've had some major storms this summer and nothing has gotten wet inside the box. This is a great purchase.
306215
When filling the top, make sure the bottom chamber is not full. If you put more water in the top chamber when the bottom is full, you may overfill the bottom chamber. The Berkey Guy
1898192
The water shouldn't shoot up at all, just cascade over the curved, green circular surface. And the filter should not float. Sounds like it's not assembled correctly.
1517828
Mine is the same way, it's about a 1/4 full and says water is low. Not a biggie to me, but is still frustrating at times.
328809
5.5 seems very high. I'd check the sensor. Also try a hydrometer. It will indicate how pure the water is.
2079381
I had the same issue at first. I figured if you'll set something underneath the system it will help to even the flow and after a while take it out and it should work perfectly. Although it seem like it is evenly on the floor it tend not to work properly. I hope this helps.
1677591
There may be too much water in the base, empty it out and let it refill, hope this helps!
1416736
No air gets in at all. It is water coming out, not being pulled in. so it's impossible to get air.
1198810
My top closes just fine. If you have it too full then maybe it wouldn't. Maybe you have a defective one. Make sure it's not overflowing and then maybe take it back if it's still not working properly.
1032459
Top rim? Water should not make it up that high. Perhaps flow obstruction? May need to clean out/check hoses. Just a guess however.
497285
It usually overflows when it's below the min line. You need to fill it above the min line and not above the max.