My toy box is missing the shocks that hold the lid open. Will you send just those?
243841
I'd like to know the same thing. We had one break off shortly after we assembled it. It works fine with one, but two would be better. We definitely like the toybox.
243842
Send it back and get something else. This toy box is cheap. I sent 2 back before I gave up.
2280454
Need to get ahold of Home Source Industries. Received an order from them and parts are missing on Tall Oak Microwave Cabinet.
594504
My purchase was a gift to family far away. I only saw it by Skype! Sets usually list contents. Have you checked? It might be easier to contact the toy company and see if you can order spare parts. Sorry I'm not more help.
1038916
You got *#($%. It is just the tiny TNT box. It is so small. Maybe it dropped to the bottom of the box or the manufacturer messed up!
1481647
Thank you for your e-mail. Your best bet would be to contact the manufacturer directly. They might have spare parts. Failing that, you might consider checking with local comic/hobby/toy shops in your area to see if there a local fan club with spare parts for trade or for sale. Hope this helps you out. Please feel free to contact us at any time with any issues as they arise. Thank you for your interest in Entertainment Earth. Sincerely, Edward Haller Client Services Department Manager 1-800-370-2320 1-818-255-0090 Ext. 114 1-818-255-0091 (Fax) We're here to help! So, don't hesitate to contact us. For faster assistance, please include your full name, client number, and/or order number in your correspondence. Entertainment Earth, Inc. 61 Moreland Rd Simi Valley, CA 93065 USA CONFIDENTIAL: This correspondence and any attachments are confidential and privileged. If you are not the intended recipient, notify sender immediately. Unauthorized use, copying, disclosure, dissemination, or distribution is strictly prohibited.
1392676
Sorry Resanne I am yet to open/see the box &#128563;. I'm doing a project in a next country and ship it there, and have not been able to go there since .. Sorry !!
561246
You can go online or call Mattel at 8005248697. It would be best to call and let them know which part your missing and then they will send it out to you for free.
1374362
Okay, I do apologize but in looking through our inventory the supplier did miss pack all of our units. we are having to pull the inventory to send back to them. I can see about sending you one more of the box of 16 and this should round out what you were shorted between the two boxes. What is your order number?
769494
I'm not sure I'm sorry! We bought this for Christmas and the box was overlooked and we never gifted it to my girls!
1463425
I'm not sure, I know longer have the box, but you can contact the seller who is great and getting back to you!
1168098
Try contacting the company directly. I bought my first one at toys r us. Maybe they can help too.
2064621
Mine is missing the pieces also but I discovered the if you put a flat hair pin in the right side (gem key) slant hole it will turn on. Also strong magnet does open the two compartments.
1164921
You need contact Amazon tell them and they will notify the seller and he will call you and send you the parts that were missing.Amazon is very good at making sure its customers are happy.
1267334
I haven't checked yet, I unwrapped the box to ensure the pieces didn't look scuffed or used, and they appear to be in good condition so I'll have to check. Most toys don't include batteries, and if they do, they're the kind with barely any juice so you'll want to buy some.
1425032
I'm not sure. I would send you mine if I still had them. Try the company's website?
59003
Sorry I don't have the packaging anymore. The toys were a gift so I don't have them with me
530258
I have several set of their toys. I need the small wheel from the airplane set and a few nuts and bolts. How can a toy company not able to let customers order spare parts?!?! Battat, are you listening?