The seat of the duet I bought broke in 2 parts after 2 months after daily use. Has any other buyer had this problem?
1001920
No problem with mine, but the seat is not used often. I can't remember the weight limit, but I only weigh 170 lbs.
1001921
Our seat broke in two as well. Now I'm trying to find a replacement seat. Belen Samper, did you ever find a replacement seat? If so, where and how much did it cost you? Thanks for any help.
1001922
Our seat is still intact after about 1 year. However , the seat is rarely used. I'm sorry that happened to you. Dad is very light as well. He is finally gaining weight and is now up to 145 lbs.
307693
The chair I bought from amazon actually cracked! I contacted the seller and they had the vendor send me another chair. The chair from the vendor was much more sturdy and a much darker stain. I haven't had any problems since.
1121481
I had the same problem. I ended up buying another seat without any tightening bolts.
2085712
I've only had it a couple of months and my foot pedal is falling apart also. And we use it as a hand bump and not our feet.
1014808
Complexity is right about the company standing behind the product. After I bought my Ergo seat, it had the "crack in the top problem" and collapsed after about six months. Because there was a large crack in the top, it could not be re-inflated. But I contacted the company and they sent me a new chair, along with assurances that they have fixed the problem that was causing the chairs to crack and deflate.
1446243
I think if I can get the seat stabilized it will be comfortable. Have tightend the screws as noted above. Up/down movement has stopped, but the seat still moves left to right when riding. Anyone else having this problem?
887061
Same thing happened to ours, very cheaply made. We were going to try to fix it, but it wasn't worth the hassle and chances are it wouldn't last. Unfortunately, we threw it away & bought a different chair.
266785
I have had two items break on my seat after heavy use and two kids and the manufacturer has replaced each piece promptly and free of charge. I would email them. They've responded to me within an hour each time I've contacted them.
1093974
I bought this chair and loved it- it has cracked though in the seat- I am 5'10" 130 pounds- by no means should it have cracked and the seller is not responsive- sorry for not good news I am sad too
213467
I think your seat is so thick and rigid. If it is, you can get a new seat which is thinner and more flexible. Look for the plastic and cheaper ones at walmart.
1575153
I've had mine for two months and used it everyday. The latch just broke this morning. :(I like this mug so much that I'm thinking of getting a second one..... but the latch itself IS plastic attached to a little metal shaft, so it will break.
693584
Call the company, it may still be under warranty and they can send you a new chair. Otherwise they should at least offer a solution to the problem. Glad you are using your chair. Sorry you are having problems , i hope this helps out. Find your paper work and call them. Good luck.
1155120
Yes Paula,go ahead and contact body by jake or Amazon and order you another so when it's fixed,it can be like it never broke!!! You don't and never wanna try and exercise and or operate it with a broken piece because something may happen and cause Injury to you and we don't want that.. I hope I answered your question!!
2273690
I will be honest with you, ours was broken when we got it , then they had no more. All i read are bad reviews on the product and the company. good luck
699918
No I have not experienced that. The seat that comes with the toilet is a good one, at least on the elongated shaped bowl. We recently replaced it (2+ years) but after removing it I found I could fix the reason for it coming off the hinge. There's a plastic sleeve that slipped out from it's plastic holding cage, pushed it back in. Looks like the plastic cage eventually gets a bit misshaped so it'll probably come loose again, but hasn't yet.
2270203
We have had ours in daily use for months. No problems. I would contact the seller and see if you can get a replacement. If you don't get satisfaction make sure to leave feedback. I would expect the seller to be reasonable if you have not had it too long.
1384593
I bought mine around the same time and didn't have that problem. It's odd that you would receive both with hinge damage. As far as I know it has been fixed. Yes. I hope you get a better replacement.