What kind of technical support is there & is it any good?User forum, telephone, email, nothing much.
1488518
None, but it's pretty simple and mine works. Just make sure PW 0000 or 1234 is used.
958407
Yes, very limited though and in general this machine has had significant issues communicating with my computers on the network. If I could get rid of it, I would. They also offer no support. I would NOT buy this again.
1776929
Don't know. I'm still trying to get mine to work (going on a month now) and to get HP to answer the phone. The "support" email address is invalid & requests for help bounce.
1440986
Agree with Scott. The free stuff is enough for me. You do need to set up an account on their website, enter your contact info for email or SMS, verify email or SMS, and assign your system to it for everything to work. This is a fantastic product and I highly recommend it!
731788
I would call the following number or email for technical support. They have always been very helpful to me! Tel: (905) 963-8780 Toll Free: (888) 732-6134 Email: support@inspyder.com
418532
Sort of, but a cheap piece with cheap software and non-existent customer service. Your choice, but I'd go elsewhere.
2075855
The device did not work long enough to do anything to it, it's not a device I would recommend purchasing, and technical support is nonexistent. Unless you own an aspirin company do not go through the headache, there are better devices to choose over this one.
1637274
Thank you! I tried their forums and got nowhere. It's still doing it, but it's workable for now.
1267479
Yes, but technical support help me set it up. Unfortunately, it took an extremely long time to receive that help and I've had to call twice to get it done properly (waiting several days each time to get assistance).
894482
I'm not sure; I'm not a technical guru, unfortunately. Have you checked online?
824805
The other thing is, there is no support for OEM, you're on your own when it comes to troubleshooting. Fortunately, there are some awesome forums to get help and share knowledge.
1643290
I agree, and their customer support sucks... literally one told me too bad when I told them that their website is inconsistent and useless. I mean it was rude, and then the guy said he filed an RMA and would e-mail me the details and never did. Buyer beware.
788950
You should try the Support page at Promote Systems's website, which can be found at: https://support.promotesystems.com/index.php
824512
I am dealing with Tech Support. They have given some suggestions, and will let me return it for exchange if they don't work. Sorry I'm not far enough down the road to know what is the right solution.
1394109
I also found Kanex support to be very responsive and helpful. http://www.kanexlive.com/support/
546221
Not sure, maybe if you search on their support site you may find an answer.
950848
Hi Sara, sorry now idea, I've got nothing to offer. Tried any of the dedicated forums? Maybe there is someone who can help you? Best, J.