How did you get the monitor attached to the base? The components do not easily slide and lock into place. Customer service is no help-"Keep trying!"
1855552
I had bought this monitor for a Chamber of Commerce and like the two comments it will just snap together
1855553
It should be very simple, just push the base in facing the metal part to the front of the monitor...
325609
I did not have that problem...However I suggest you take the screws and the top section of the base to a local hardware store such as "Coast to Coast" or "Ace Truvalue" and show them the problem. These folks will try several screws until they find the correct fit. This is your least expensive option!
1913582
You have to make sure that you plug the included USB cord from the back of the monitor (right next to the DVI input) into your computer (or a connected hub), just as you would any other USB hub. They certainly should have included this in the instructions!
2007817
I have the same issue. How did you contact the technician? Was his help free? I really don't want to send mine back after taking hours assembling it.
1061441
Speak with the manufacturer and see if they can send you a smaller bracket. Otherwise you might have to upgrade your monitor or return the arm.
1214062
Harold: Bought my unit two weeks ago and just installed it last night. My desk too is up against a wall... and it works just fine. As you expand the unit for standing, the legs stay put on your desk but the monitor platform moves forward... so a wall is no obstacle. That help?
539027
Thanks so much for your response. I'll go ahead and bust it out of the package and try it out. Trying to connect an extra monitor!! Lee
258433
Did you talk to the seller? They were helpful in the setup. They would be the person to ask.
787204
The swivel base mounts to the monitor using a vertical slot in the back of the monitor (you have to remove the monitor from the dashboard mounting frame it comes in, when shipped.) The base has a screw thru a small metal plate that slips into the slot from the bottom of the monitor. Then you can slide the mount up to where you want it and tighten the screw.
458501
The stand stem was already attached to the screen. I screwed the stem into the base. It doesn't look like the stem is removable from the back of the monitor.
492555
I myself have not had to do such a thing, but, if I had to raise the monitor, then I would get something to fit under the base to make the monitor higher, like a box or piece of wood or custom make something to fit under.
1610737
Unable to find instructions so I am not sure. However, the monitor can be in the same room and not work. Someone else had the same problem and had to purchase an electrical adapter in order to get it to work. I should receive one in a few days. Thank you for your assistance.
426540
It's been long enough now that I don't remember if I had to force this or not, but I don't remember having to do that. I remember mine assembling very easily. Hopefully you've got it working okay by now. Good luck!
1205074
You could get a wall mount or monitor stand. Or even easier, you could get a monitor riser. They have several choices of risers here on amazon.
698090
Sorry, I didn't mean to offend anyone but putting this together is as simple as lacing your shoes. Why don't you contact the manufacturer if its causing you such a headache. Maybe their support team will walk you through the setup,
1147881
I would suggest getting someone to help. First you need to remove the stand. Also, you need to get a bracket kit that is compatible. I bought mine at Best Buy.Mine was not difficult to figure out once the bracket kit was attached. But, I had a handy man in my building help since it was a bit heavy to lift.
2135354
The base cannot be adjusted enough to allow a monitor to stand on it. In fact, when I opened my laptop on the shelf it covered up the monitor in it's clamp. There is also a weight limit, which I exceeded in the dual monitor station (plus laptop). When you exceed the weight limit the monitor and keyboard walk down the poll. If you have the right weight, it is fairly easy to raise and lower everything between a sitting and standing position.