Extended service plan experiences: Has anybody had a good/bad experience with the extended service plans that they would care to share?
812547
If you purchased using a credit card, check with your credit card company. VISA will offer one additional year of warranty free and offers extended warranties lower than you will proabably find elsewhwere.
2165896
I hear the debates on this and both sides have valid points. For my wife and I, we can't afford to just replace everything each year. Major things like our cars and electronics we get the extended warranty. Just knowing they are covered is well worth the little we pay and we have found the square trade to very well worth it. For us its a question of not having to worry if something goes wrong. Hope that helps.
1771064
Yes, it does require a monthly service plan and it is more expensive outside of North America. They do seem to have partnerships with most major carriers around the world for service - but I don't know about South America specifically. It was too expensive so ultimately I have not continued to use it in Asia.
965703
I have given up on this product. I have similar problems with the service dropping out. Trying to get a response from Nettalk is impossible. They are no help. I wish you better luck than I have had.
1354319
I have been using it since March, have not had a problem. It has worked quite well. I just use it as a "phone" though. How weird is that. P.S. love the Consumer Cellular service
2214506
I have the emergency plan, it works great any were in the world. The service is 69.00 a month with roll over minutes. Plan the is based off of international number standard.
1760369
Agreed, I would hold off until they get the service corrected. When I say the service is useless at the moment, that is being nice...
2166041
Yes, I have CenturyLink service and it works, though it took a little extra work over the phone, between CenturyLink and D-Link, to get it up and running. It has worked fine since, but I wasn't overly impressed with D-Link's customer service- sort of a "uh.. thats not in my script" type group (if you follow me).
7418
I did not. Sure it depends on how one handles their equipment, however in most cases I would say not. Check with Consumers Reports , they in general don't recommend extended warranties.
591108
I had a similar experience. I reported it to NetTalk customer service several times and they never did get back to me. Searching the internet I learned that the 12 month subscription is only included with devices purchased directly from NetTalk or from one of their authorized sellers which evidently doesn't include the Amazon seller(s) that you and I bought our devices from. Unfortunately I learned all of that after the Amazon window for returns closed so I was stuck with it. To make matters worse I had paid them $19.99 to port my phone number and they used the credit card information from that transaction for an automatic renewal after 60 days. I reported that to customer service as well and never heard back from them. I explained all of this to Amazon customer service so that they could correct the information on this listing but nothing came of that either. Return the device to Amazon right away and look into the other alternatives. I got an Obi202 here which has given me free service with Google Voice however that is ending in March so I need to look for another VoIP provider. (Unlike NetTalk and MagicJack the OBi devices are unlocked so you can use them with other providers.) The Ooma devices look very promising- Amazon is selling them for $115 and there is a monthly charge of $3 to $5 to cover govt fees for the calls. http://www.amazon.com/Ooma-Telo-Free-Phone-Service/dp/B002O3W4LE BTW with the NetTalk there was a 3-4 second delay between what was spoken on one end and what was heard on the other. You had to talk real s-l-o-o-o-w to avoid utter confusion. I had never noticed that with the MagicJack+ I had used for a year (I thought that was the absolute bottom of the barrel but I learned otherwise. :-( )
538332
Hi,I am not really all that sure either, because so far I have never had any issues with anything.I went onto their website and activated my plan coverage. But I am guessing that if something goes wrong with the PC and we contact them, it is possible that they might be able to contact a technician in our area. And have them come to our home in order to resolve issues, or maybe cover any needed repairs, etc. But I am not exactly sure how it works.
538334
Hi, I am not really all that sure either, because so far I have never had any issues with anything. I went onto their website and activated my plan coverage. But I am guessing that if something goes wrong with the PC and we contact them, it is possible that they might be able to contact a technician in our area. And have them come to our home in order to resolve issues, or maybe cover any needed repairs, etc. But I am not exactly sure how it works.
743366
I have the "anywhere" plan and yes, long distance IS included. When traveling out of the country, I get an extended coverage extra, for the period I need it. The "help" staff is very courteous and helpful. I like my Jitterbug.
306010
I'm sorry but I have never had this issue so I cannot answer this question adequately. I can guess that you do not have a insufficient number of minutes and therefor you may need to purchase more by increasing the size of your monthly plan.
1189174
Patrick has it right. I bought a Sony SDR rear projection unit about two years ago. Normally I never buy service contracts/extended warranties, but I figured that any repair might be very expensive, so I opted for the the extended warranty. Long story short, a major component of the tv failed and Sony abandoned the technology altogether. After replacement part was delayed, Circuit City warranty offered to replace my tv with dollar for dollar on the original purchase price. I upgraded to a Sony LCD and will hopefully live happily ever after. Still, I'm awfully glad I had the extended warranty.
14868
I've not had one go bad but the service is great, call the mfg, they have been better than most.
2015443
yes, i bought on Amazon, be careful of ooma new pricing policy, was thinking of charging per extension