One of the cartridges will not be recognized. I have reset, pullout, cleaned, replaced with OEM... Nothing.. Any advice? (No word from CS)
1883135
my I have worked well , cleans well contacts. momentarily replaced by the original to see
1883136
? had same problem, some time it workeds, some time not. got another set from eb more money but works very good. make sure chip in back is to top .. it moves around some. good luck
1883137
I had that happen one time. Some time ago after trying everything. I purchased another set from diffrent seller and put the rest up as backup. Sorry i didnt have better news
433871
I went thru the same thing. Contacted the seller and they sent me new ones and I had the same problem. I'm not happy with the cartridges OR my printer. Wish I could give you more help.
1600498
Your printer is the same as mine, and as far as I can tell it should recognize it when you insert it into the receiver. But if you are having trouble, I would try taking it out and reloading it. If that does not work, I would try unpluging the printer for a few seconds and then reloading the ink cartridge.
1675327
I had the same problem. My HP printer is prrogrammed to recognize generic cartridges and it refuses to work. I followed the instructions to remedy but it didn't work. They did refund my $. You know Amazon censors negative reviewsof products. Happened to me. It makes me very wary of trusting reviews. For example why is this company still selling cartridges that do not work?!
1311571
I didn't have this issue but did your run the calibration program and check installation if Cartridges are installed correctly with tape removed.
541415
try rebooting it by unplugging it for 30 seconds then plug it back in and start it to see see if that helps. Part of the problem is that when it jams all the way to the left and is not accessible because of the cover it is under, so you can't do anything with the printhead or the cartridges.
1617082
The ink cartridges would not work in my brand new WF-2630.Tried several times with all the different colors just to say I tried ... but the printer responded every time with "ink cartridge not recognized"
920787
My black cartridge has nothing coming out, even though it registers full. Put a new one in & it works so it is not my printer. Did you send me a cartridge that is empty? What can I do?
1298632
You have a different model than mine, however mine would not even recognize that I put in a new cartridge and thus would not work until I replaced it with a genuine Brother cartridge. Your model may be different. I am not upset with the ink manufacturer, but at Brother for making their printers to only respond to their brand of ink. Hope this helps. If you want to buy it, just buy as few as possible to try them out. if they work, I have a large amount that I could sell you.
628395
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please put them in and do 2 test prints. This should work. Please let me know. Thank you
1936025
Hey joenaples,did you try removing the cartridges and put them in back?when doing that press each cartridge firmly near the lock until you hear a click for each cartridge,the chip on the cartridge's has to ground properly for the printer to recognize it,worth a try,it works for me..
330258
o, just push it in. If you find it prints funny, such as missing out lines, just take out the cartridge and reinsert it. i found that happened when I changed the black one.
692654
Having the same machine, I have never had a problem. Check that the cartridge is not defective and that you have correctly inserted it in the right slot.
403962
Hi John, the cartridge are supposed to be "plug and use", if they are not being recognized by the printer, contact the seller, they should be fine to replace them for you. It happend once to me on one black cartridge, the seller asked me to trash it and he send me a replacement one that worked fine.
1773208
Take it out and gently shake the cartridge. Try it again. If not, the cartridge might be defective and you need to return it.
906430
The same thing happened to me. They are the wrong cartridges. The sensors are either incorrect or defective.
1969998
couple things i would check. first is there ink or such on the pins that read the cartridges, clean with q-tip and isopropyl alcohol. Much worse case, is there a crack on the carriage the printhead sits in or a loose cable to the carriage? or perhaps easiest of all. your cartridges pushed down until they clicked into place?