How does the warranty work for this one? I am trying to make up my mind whether to buy this here or something from the local store - for warranty...
1887687
30 year warranty. You just pay to ship it back to manufacturer. They inspect it and make sure it was a defect of mattress and not damage caused on the customers behalf. As long as it is a defective mattress they will ship out a new one to you.
1887688
I have a feeling that the guy who says, it's "excellent" works for them. There's NO warranty for this mattress. Nothing, nada, except this - "The warranty covers for the mattress sink/sag more than 1.5" without laying/sitting on the mattress" (that's in their own words, so the poor grammar is not mine). I've had this mattress for about 4 years and sleeping on it is torture because it feels like a soft rag with no memory foam features and their warranty support pretty much blew me off.
1887689
doesn't say but you could always call the company. another thing is you wont get a better price than amazon.
1887690
The warranty is excellent and the comfort is extraordinary. I'd never owned a gel mattress before, but it's the best investment in a bed I ever made
987135
I believe it was a 1 yr warranty. Ours lasted just several months after our warranty was up. If I were you I would look for a better one. A friend of mine bought the same one, and his broke down too. Save your money on this and look for a better deal.
526377
I contacted Amazon about warranty. They said they will warranty it for 1 yr and they gave me a partial refund for the trouble. I got $20 back.
280952
That was our experience. The company on has a one month warranty and two month return. Rather than post a negative review, as I did, why not threaten them with a negative review? At that point, there will be two bad reviews, which means that no one who reads reviews will ever buy their product. Maybe they will give you a refund. Unfortunately, we are out our investment.
2205042
I didnt see a warranty either. Maybe because its imported? Anyway, this is a good product. I love it and havebeen using it almost daily. If I get to use it without any problems for 3 or 4 yrs....I'd be very happy...so why the need for warranty? It cant go wrong, its not an electronic product!
461937
EB - I went home and looked in the directions that were included with the item...and no where in them does it say anything about a warranty or even a number to call customer service. I can't recall though if there was a smaller piece of paper in the box that did have that info on it and I just threw it out because it fell out of the box and I was too lazy to put it back in or file it. I did see however in reading other reviews before I bought it that they have a 1 year warranty. Sorry I couldn't help you further.
1140580
I didn't buy it. I think it totally depends on you. If you know the company is solid in their reputation, then I sure you will be able to make a decision as to whether its worth the purchase. I figure if it's something like a computer or electronic, I be more prone to buying a warranty then any other product...just depends on what it is;)Hope that helps,Mighty Counselor
1411774
Actually the one I purchased did not have warranty, didn't see one available , I never have trouble returning things to amazon, but I would ask amazons customer service if your interested!
1712796
I decided to get the extended warranty just to be sure. It was recommended somewhere. It was like 14.99 $ for 2 years or ... Would recommend doing the same. I have been happy with my machine so far.
425255
Since I bought it from Amazon, it has a 90day warranty. I had thought I purchased an extended warranty but I guess I failed to push the button for that item when I bought it online.
25072
Interesting....I noticed that other people had the same problem as me also, that's why I was questioning why they didn't fix it under warranty.Do you think it's a problem that I do not have my receipt anymore? I got this as a gift and the gift giver didn't save it, never thought there would be a problem.
1220644
Thanks for the comeback. I just don't think you have to dig for the warranty. I think it should be plainly stated as the other ones I looked at. Thanks, I do appreciate your answer as it was helpful.
2061168
I am not sure on what the warranty is, I did receive a response from the seller apologizing for the issue and they are going to send me a new unit, so we will see how that one works.
1798552
I haven't had any problems with the one I purchased. It appears to be in great shape and we are using it in a commercial facility so it gets a lot of use. The seller I purchased from offered a 12 month warranty so I can take advantage of that if necessary. I called them before buying to ask about the warranty and they were very easy to reach and had very friendly staff. Just make sure that the one you choose to purchase has contact information and give them a call if you'd like.
1934998
I have been looking through lots of reviews and through their policy, and it seems like you can't. Amazon warranty is for amazon products. I think you've got to buy it directly through their website. It'd be rad if they actually write that down somewhere obvious.
1138319
Warranty ? Unless you bought it from a shop where you can take it back, you can forget about the warranty, Coway are dishonest. Mine broke after 5 months and they were not interested, as they're in Korea it wasn't worth the effort suing them.
2176871
If you buy it from Amazon or a retailer of course - if you pick it up at a garage sale or Craig's List I doubt it! Just keep your receipt to prove when you bought it and it is still under warranty. And check the warranty listed for it.