Our headset is not working. It shows it is fully charged when on the base, but does not turn on or show any indication with the LED when off the base
1884729
I just received this phone for the second time (I returned the first for this very same reason) and the new phone has the same problem. The headset doesn't turn on or do anything off the base. So frustrating!
1884730
Same problem. Just got off the phone with Motorola. They say that they have no information about this being a widespread problem. They also said that this set is no longer being manufactured and so any replacement would be a refurbished model. I'm not falling for that trickery, especially when others have reported faulty replacements as well. It's unfortunate, because this seems like an otherwise good solution for our home office.
1884731
Sorry Mike , I don't have a answer for you, I didn't like that phone and got a new one.
1884732
I have the exact problem. I even returned one unit after talking to Motorola technical support. I bought a new one and it has the same problem! I will try to call Motorola again
1884733
I just purchased this phone, and am having the same problem. It is especially frustrating because I bought this phone specifically because it has a headset.
1884734
Im having this same problem. Has anyone found a solution or have you all ordered new phones?
1884735
I received this phone in September 2014 and it was a bad decision, the headset doesn't work, that was the major reason I purchased it.
1884736
I got the same problem. In fact, I'm going to buy another type of phone. This one is very unsuccessful.
928389
You need to fully charge the head set; by inserting the cord as much as you can into the ear piece, might be a stiff at the beginning. when it is fully charge it will light up with green color. to turn it on you need to push down on the power button for 5 seconds. It will start to synchronize with your phone. Make sure your phone is blue tooth enable / or on.
1110462
I'm sorry to hear that. Mine seems to be working fine. I've used mine for more than 6 minutes. Make sure it is fully charged before using it.
628586
I just tried it to make sure. Because it has very few indicators, I wasn't sure it was actually charging. I have used the BTH220 when the battery was completely drained, but I haven't been in that situation with the bth240. I turned on the headset (the led blinks blue) and plugged in the charger. The headset automatically turned off and the led turned red. I turned the headset back on and the led stayed red, but also blinked blue. It is tough to tell for sure, but I believe it will work.
615207
I always turn the headset and sending unit off when not in use, and place the headset on the charger. That way it will always have a full charge when you want to use it. I have never used the unit long enough at any one time to completely run down the batteries.
2035989
I bought a phone set with a headset earpiec with it. Around a month ago the blue light that tells you that works it is gone. The model is LS6475-3. I tried the reset button and everything to make it works again but I do not know what the problem is. Any suggestions are welcome. Thanks.
1353354
Hi the phone I use this on is an office phone and there is a button that says "headset" and you have to make sure this is pushed and lights up. Also, there are several phones in the office, one of them doesn't work well with this headset even though the phones are all the same. Also, make sure it is plugged into the headset plug. On the back of the phones I use, there is the handset (which I unplug and set aside to avoid all those cords) and then the headset plugs into the one BELOW the handset and it is really hard to see the little imprint on the plastic which shows which one is which. Hope this helps! Hi the phone I use this on is an office phone and there is a button that says "headset" and you have to make sure this is pushed and lights up. Also, there are several phones in the office, one of them doesn't work well with this headset even though the phones are all the same. Also, make sure it is plugged into the headset plug. On the back of the phones I use, there is the handset (which I unplug and set aside to avoid all those cords) and then the headset plugs into the one BELOW the handset and it is really hard to see the little imprint on the plastic which shows which one is... » Read More Hi the phone I use this on is an office phone and there is a button that says "headset" and you have to make sure this is pushed and lights up. Also, there are several phones in the office, one of them doesn't work well with this headset even though the phones are all the same. Also, make sure it is plugged into the headset plug. On the back of the phones I use, there is the handset (which I unplug and set aside to avoid all those cords) and then the headset plugs into the one BELOW the handset and it is really hard to see the little imprint on the plastic which shows which one is which. Hope this helps! « Show Less
2159174
Hello,Please refer to below instructions, (1)Please confirm the PS3 headset is with power first, then press the power button, and the blue light turns on, don't leave the button until you see a BLUE &RED; LED flash(this process will take about 5 seconds),then bluetooth headset is in matching search state, for a while, you can see "headset ps3", connect it (if need a code, input 0000 ). (2)The red light flashing when turn it off.
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
1565600
I had the same problem with that headset. I notified the vendor, requested a return to vendor number repacked the headset returned them for a full refund. Purchased the RCA headset, they work great totally rechargeable.
267826
Follow Jon's answer . Turn your Bluetooth on and off and same with your headset. It worked for me. Marc
2159170
hi,to power on your headset,press and hold the power botton for i second until you see a blue or green led flash,thank you
50388
Mine is not working at all, also. I can't make it produce any sound. Tried to contact harmanKardon.com. No answer from them..
1400440
I would call the folks at Headsets.com. I believe they can guide you on replacing the battery.
2047369
If the LED doesn't turn on while you are charging it, then the unit itself might be defective. If it does, then try holding the power button for 60 seconds. If, again it doesn't turn on, then it is also a broken unit.
13083
When it arrived I installed it and let it charge in the base overnight. We've been using it daily ever since, leaving it in the charger between uses. Nothing special done other than the initial overnight charge. Just be sure anytime you put the headset in the charger, to seat the headset well into its mount and you see the blinking charge light and let it do its thing. No more blinking = fully charged, ready for use.Hopefully this battery will last as long as the original, we got about 5 years or more.
2159171
Hello,Thanks for your question.Have you opened the bluetooth on your phone and the PS3 Gaming Headset? If yes, please check if the PS3 headset is with a low battery? Best Regards,i-RCstore