The outside leather of my case is not completed attached with the inner plastic part, only 1/3 of them are attached,is this normal or I got a bad one?
1891586
I think that's normal, mine is like that too, and yet it's attaching and working well, right? Hope this helps :)
1891587
Only the outer edge and corners of the inner plastic part is attached to the leather. It doesn't adversely affect the function at all and the cell phone is secure within the plastic. Hope this helps.
1518851
I've had no issue with my side button coming off when removing the case but I've only taken it off twice. I'd ask for a new one, doesnt seem normal.
1718681
You would need to replace the case. This is a great case, I am totally impressed with it.
664587
I saw the same comments. I didn't see the sharp edges that some other people posted. Case didn't scratch my phone either. I've speculated that if there were sharp edges, maybe the manufacturing process has since smoothed them out.
2134204
Hi Abigail, I too have this item and there is a whole for the wrist band to attached through in the center crease. The pictures here so where it is supposed to be. If it's not there, then I would think it's a manufacturer defect.
1062446
I have a similar problem.. but it's not in the red portion. Mine looks like it's separating from the black edge that meets the screen edge at the bottom portion of the bezel. Amazon is sending out a replacement as we speak but I hope this isn't going to be in the replacement as well.
1638195
I have the black version of the case and I haven't have any problems with it or any of the people I call has say anything about it. I'll recommend you to contact the vender and see if they can help you with your problem. Sorry for not having another solution to your problem
453061
I did not have any problem like yours. My only problem was the case itself broke quick. Other than the plastic it was fine
1398145
My husband has it. It is Leather and he has been using it for about 6 mos. it is holding up fine
1836475
It may have been cut improperly. But it sounds like your not using the adapter plug which is straight and a little slimmer . It should have come with the case. Yours cut in and out because it's not all the way in. Find or buy the adapter plug.
2271448
The portion against your hand is not. The outer part might be - if it is it is a low grade leather. I have used it for 6 months now and no issues.
782209
If it is your first time trying to get it out, this is fairly normal. The plastic has not been stretched as much so it will be harder to take out. Start on the left side of the screen at the corners and push down on it to seep rate it from the case. It might take a little bit of work to get it out but just go for it. If you can't get it out and you have taken it out before I would suggest getting some tools to pry it out.
1741055
You may have a defective case please email tim at zoogue dot com so that I can help you with an exchange.ThanksTim AngelOwner
1544955
It is funny. I have the exactly same issue. 3 of 4 pieces packed. It is very tight. I used my plastic pry tools (like this http://www.amazon.com/Leegoal-Tools-Repair-apple-iphone/dp/B001LKZNMI/ref=sr_1_3?ie=UTF8&qid;=1440431042&sr;=8-3&keywords;=plastic+electronic+tools) around the edge very carefully. I inserted one tool to crack/hold a small gap, and use the other one to open the gap around one side. After a several trials, I heard the sound and the cover separate on just the same side. After that I was able to expand the gap all around, and the cover got separated. The rest two were easy, as I follow the same process. It is funny. I have the exactly same issue. 3 of 4 pieces packed. It is very tight. I used my plastic pry tools (like this http://www.amazon.com/Leegoal-Tools-Repair-apple-iphone/dp/B001LKZNMI/ref=sr_1_3?ie=UTF8&qid;=1440431042&sr;=8-3&keywords;=plastic+electronic+tools) around the edge very carefully. I inserted one tool to crack/hold a small gap, and use the other one to open the gap around one side. After a several trials, I heard the sound and the cover separate on just the same side. After that I was able to expand the gap all around, and the cover got separated. The rest... » Read More It is funny. I have the exactly same issue. 3 of 4 pieces packed. It is very tight. I used my plastic pry tools (like this http://www.amazon.com/Leegoal-Tools-Repair-apple-iphone/dp/B001LKZNMI/ref=sr_1_3?ie=UTF8&qid;=1440431042&sr;=8-3&keywords;=plastic+electronic+tools) around the edge very carefully. I inserted one tool to crack/hold a small gap, and use the other one to open the gap around one side. After a several trials, I heard the sound and the cover separate on just the same side. After that I was able to expand the gap all around, and the cover got separated. The rest two were easy, as I follow the same process. « Show Less
1131918
I don't know. I actually fixed my issue with the cases with a small piece of sticky backed velcro. Tightened the case up and all of the holes line up now. I THINK they just sewed them a tad loose. The rest of the gadgets are OK. Starter set of chargers and other handy items.
636263
The top or bottom of the case is likely upside down. Try it and see if it fixes the issue. It happened to me also until I inverted the top piece
1822041
Mine is a 2. Not sure about the 3. My case just finished disintegrating. Replaced it with a real leather case my husband found on a Living Social deal. Much nicer. If you do go with this one be prepared to replace it within a couple months.