i cant get the #144 metal with plastic piece to stay in the hole its says to twist and pull but they still come out. any idea what i'm doing wrong?
1854427
I'm not sure which piece you mean by just the number. Can you tell me where it's supposed to go so I can maybe help you further?
1330100
Hold the outer shaft, then rotate one of the inner shafts (clockwise I think). If you can't get it to lock, there may be dust inside the shaft preventing the lock from engaging. The premise is simple. At the end of each inner shaft there's a short threaded rod (screw) protruding on the inside. A small plastic plug threads on this rod. As the piece of plastic grips the inner walls of the slightly larger shaft, it slowly moves up the thread causing it to bind. However, if dust/dirt (especially after you get to use them) gets on the inside it prevents the plastic from catching. To resolve, you should just be able to clean. Pull the shafts apart (past the line that says STOP). As you do, you will see the threads of the screw and the plug (I think it's orange)... keep pulling until the two come apart. Wipe clean the plastic plug and try to clean the inside of the shaft it was trying to rub against. If you don't see the plastic plug it's also possible that the poles were loosened so much that the plastic plug unscrewed completely. Thread it back on, reassemble and you should be good to go.
1618441
I put mine on the bottom and screw it in like I do my metal one. I don't even use my metal one anymore. Good luck. I hope it works for you.
1689896
Mine went in with no problem. Maybe take a file lightly around the inside of the hole to remove whatever it's getting stuck on?
692064
I had the same problem. I removed the plastic piece in the hole and it was a little better but I stopped using it. It was becoming too much of a hassle to deal with it.
2145842
Just twist the circular part on the side and it'll eventually release. It should just slide right out.
751774
Just pull and it will comes out. May be your didn't changed for a longtime so it might be glued in. Pull hard.
1522900
Try moving the rod in a small semi-circle and twisting it at the same time. Good luck.
2178288
Replace it through the tip - plastic end first, while holding in the other end. It should slide right in.
664189
Make sure all the metal clips at the top have been opened then give a twist. That is what I have found to work for me.
173733
i had that problem for a while but just kept raising the tray and pulling and it would come out, or jockey it back and forth. i no longer have the problem though. make sure it is on a flat surface.
1902615
I haven't had that problem, althought mine has come apart several times. I push the part into the upper piece and turn it in the direction shown by the arrow on the lower part to lock it. I'd offer the suggestion to firmly seat the parts together and then twist the two pieces in the direction shown by the arrows. That's all I can offer.
2099043
I called customer service. They had me open up the black base & take the metal out. It worked.
2060202
I tried to replicate this issue with both of mine and could not. Sometimes if you do not have the prongs lined up correctly with the center piece the lid will not advance correctly but it will not keep spinning around. I think you may have a defective one. A return would be my suggestion.
1233641
Try using thin metal rod to insert between the plastic and pole. Push and pull as if peeling the skin of something. It will detach the pole from plastic. It worked for me.
1891215
Make sure the table mount (threaded end) is first pressed securely over the pivot ball then tighten the nut. Had same issue when I tried to use this if the threaded end was not pressed over the ball it will pull the nut off.
451399
I can't get mine out either. I will try what you said and see if I can get it out. Thanks!