Anyone know how I can get help with my plair? I've had it a long time, could never get it to work. They never answered the phone &amp; now out of business
1852754
I was lucky enough to get my money back few days after I got it. Was always laggy Chrome stick and amazon stick killed them
2036814
Hello, If you have any customer service needs, please contact Joovy's Customer Care Center. We would love to help you out! Thanks!
789101
Yes! In fact, I can't make it work now. Am going to go on their site and see what help they can be...did you get this resolved?
1225089
I agree with Christian. The seller is great about customer service and treated me well - even though I also had a bad unit. They may even be able to help you with the connection issue with your device. Good luck!
1384830
I wish I could help. I have had no problems. Did you go to their website, to try and troubleshoot?
1841197
These 2 guys can help you. They tried to help me. Rick handles large accounts but will spend a couple minutes to answer simple issues. First Rick Lebherz: Mobile (408) 655-3302 if it is quick & simple settings issue. Next: Hon Heng: Direct: (408) 330-5518 Rick may send you to him Hon Heng &lt;hon@digital-loggers.com. He is Tech Support. Works through email. Side note: Although I had used DLI Logger previously (stopped because Skype worked better-before Microsoft bought it- and had no problems, I have had lots of issues lately. Can't get voice setting correct. I think they just got tired of trying to fix my issue. In their defense, they did send me a new unit that didn't work any better????? Now I just use the software, black slider box, phone hookup and the onboard Windows 7 sound recorder. Sound quality isn't as good and it is a little less convenient. I haven't found an alternative product to replace this ad hoc setup. There aren't many choices and zero really good products. Best of luck!
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
1011353
Same thing happened to me after about 6 months. There is a guarentee and I requested my money back. They would also replace it. THey were excellent about it too.
1412783
I just got off the phone with a tech support guy who walked me with great patience though download and installing new drivers, etc. Noluck. He's sending out shipping info. I inquired about whether it'll be a new machine or a repair, and he indicated that they might just fix a driver problem or replace a bad card. He seemed rather certain they wouldn't be sending a new machine.Thanks for your suggestions about the personal info. I have done a backup and can remove anything personal and restore later.
1713921
I had to replace the entire unit so I'm probably not much help. I'd give their support center a call -- they may be able to troubleshoot it remotely. Good luck.
1037073
I am having the same problem. They say that a software update will fix it but now, even the software update does not work. I am pretty sure I have wasted my money, sadly. I have actually stopped using it.
1097402
Mines never worked before at all. And they wouldn't send me another one so I paid for something I never got to use. And can't get in touch with anyone about it.
1009452
Just finished up with Panasonic support. The supervisor was "busy", but the rep confirmed that the VieraCast server is down and I should check back later. I got the impression that it was unplanned maintenance, and that it will be back in hours rather than minutes. Perhaps the spike of Christmas-related logins caused the crash?!
1744731
Yes, I had this problem a few weeks ago. i posted my comments under my purchase Dec 2013 and a great guy named Matt was able to assist me with a new replacement and prepaid RMA. As of now, I am waiting for the unit to arrive and then will return the original. Give them a call, they aery very nice and understanding. Check out my review/post on this as I will do updates. I think the company will work with you. Good luck, Jeff
1089697
Mine,too. I bought another one. I complained to the service ,but got no response. you should make a complain.
1308801
Hi, I'm sorry to hear your iPong isn't working properly. For us to better trouble shoot the problem, please email our customer service department at CS@joolausa.com explaining the issue in more detail, along with your name and number and we will reply back to you. Thanks.