My daughters horse worked for a few moments then completely stopped. I ve tried to sync them up and nothing is working. Am I doing something wrong?
1861812
I would take the batteries out than put them back and try again. The other thing my granddaughter showed me was you push and hold button on horses head and at the same time push horses head down toward floor. After this the horse started working right away for her.
1861813
I have the same issue. We just put batteries in the horse, but it doesn't do anything now. I thought maybe I need to replace the batteries in Barbie. We have been to busy to trouble shoot much.
1861814
I would start with putting Barbie on the horse and hold the button for 30 seconds to a min til the horse starts to move, from there with Barbies right hand in the down position next to her thigh, while riding the horse should bow. Taking Barbie off the horse, Barbie should be in front of the horse 3 feet or so away. Press and hold the button on the horse til it starts to move, with Barbie in front of the horse you can motion with Barbie's right hand up, middle down. I hope this helps.
1861815
Did you put Barbie in front of the horse and hold down the mane on top of the horses head until he starts moving? That has worked for us every time. Otherwise do you need new batteries?
1861816
We found that if you push on the horses forehead hair and raise Barbies arm at the same time until the horse moves, it is like a reset and everything works great again. Hope this helps.
505547
Send it back!! My son had the same trouble... After reading the instructions, my husband and I both tried to sync the copter to the controller multiple times without success. I ordered a different brand and sent this one back
1613359
Try a fresh set of batteries. Failing that, press the reset button. ...failing that, contact Hasbro. We had a similar issue with a 2012 model, and Hasbro replaced it for us. Wish I could be more help.
1753432
Good luck...my devise worked fine about 4 times then crapped out...guess we both got duds - or maybe the merchandise is just not as good as we had hoped it would be. I will NOT order this again
1042420
Ours wouldn't work at first either. No blue light, no smoke. I had to remove the saddle, change the foam cartridge and drain out the excess water. Once I did that, and it was reassembled, it started to work. It's definitely a pretty cool toy. We would have kept it anyway, but my son was very excited about the blue smoke feature so I'm glad I was able to get it working for him.
1576222
As l remember the process to sync the second one is the same as the first, just with the second one selected. If you inadvertently synched them to one. You probably will need to reset the collar unit, should be Instructions on how to do that.
1435626
I had the same problem. I bought it for my son's christmas gift and he had so much fun with it. About 5th shower or so, it just stopped working. I contacted Amazon and they said to return it back and let them investigate why.
1513325
^ Hey, thanks so much for the info, I will try it first thing tomorrow when my friend returns it to me. So I take it that when it acts up, it needs to be reset? I sure hope that'll fix it.
682699
My daughter hooked up her Mini and it worked just fine? Maybe update the Mini?
937697
My daughter's works just fine. That one May have a defect. I'd send that one back.
1399150
Make sure you have it on the track correctly. If that doesn't do it I wish I could help you....mine actually stopped working all together and could not be returned. Haven't replaced it yet....not sure I'm going to either.
1245410
My daughter has been having trouble too, I took a look at it, if you read the instructions it seems to work just fine.
999837
Ok......now don't get mad when I asked you some dumb questions but it's kind of like my husband who said the printer was broken...I said......is there paper in it? and he said.....well......I think you know what the answer to that was (I didn't have to buy a new printer, let's put it that way). First......is the TDK button on? Make sure Bluetooth is enabled on your iPhone. Now try this, press the Bluetooth button, let it go and then press it again but hold it down for at least 3 seconds. It's suppose to blink quickly then. You should be able to see TREK Max on your iPhone. Now select it. I'm not sure about the passkey thing because I didn't have to do that. Oh, and one more thing, I would have my iPhone fully charged. I don't get it but I once had trouble pairing something and I ran down my device so I said I'd try it the next day (after it was fully charged) and it work just the way it was suppose to so try that too. Make sure the TDK is fully charged too.....I hope you get this thing up and running...it's a nice thing! One more thing, I don't have an iPhone right now (Android) but make sure (probably in your Personal Settings) that your Auto-sync data is checked. Good Luck!
1073103
Same here at first. Look at the directions. There is a little button on the back that you have to push to sync it the first time. Hope this helps.
1517251
I've only connected with iOS devises. Make sure they are both in discover mode.
1745548
At least your cars are working. Mine never worked. My baby loved it when she saw the box. I was so disappointed when we couldn't get it to work. I waited to late to return, now I'm stuck with a defective toy.
1005574
I am unable to help because mine has not worked right since I recieved it. Mine keeps running and my grandson is unable to stop it. I tried to contact the company I put he'd it from but never recieved any response So good luck getting yours fixed sorry