Is this shipped with cold packs? This product MUST stay refrigerated and to buy it when it's not cold is worthless.
252012
We ship all probiotics with an ice pack. However, in accordance to the manufacturer's shipping policy, the ice packs will not remain frozen. As long as the probiotics are shipped with a frozen ice pack, there potency will be maintained during transit, even if the ice pack is completely warm and thawed upon arrival. THDV Staff
1897325
I bought this product twice, and it did NOT come refrigerated either time. This was last year...I don't know if shipping practices have changed since then.
1188543
Ice packs are not included when your order is fulfilled by Amazon and are included when fulfilled by merchants listing offers to ship with ice and the buyer sees clearly the ice pack is included when making their purchase. More importantly, however than the question as to whether the product comes with an ice pack or not is the question regarding necessity of an ice pack. It's significant to note that while many buyers of Klaire Labs probiotics insist these products require refrigeration to ship, the manufacturer does not. The manufacturer reports in their summer 2011 update on probiotics; "At Klaire Labs, we conduct real-time stability studies on all our probiotic products to assess their long-term viability at both refrigerated and room temperatures. Data we've obtained from independent laboratory tests indicate our products maintain a relatively high degree of stability at room temperature for up to five months and then gradually begin to lose potency (see graph below). This suggests that while our probiotics require refrigeration to maintain viability over time, they do not quickly die off at room temperatures. Products may be taken out of the refrigerator for weeks or even months without a significant loss of viable organisms. Products shipped to customers with cold packs also retain excellent viability even if the cold packs are thawed and the product no longer feels cold to the touch at the time of arrival. To further ensure the potency of our products, we routinely formulate with "overages" so that even small losses of activity that may occur during shipping, handling, and storage are insignificant."
1880703
Hello there, Udo's don't supply us with this item in a cold pack. We don't offer this service as udo's advised us it is not necessary. Kind Regards, Grace
42886
Mine arrived with a cold pack that was completely melted and warm. So, my product arrived warm and NOT chilled as expected.
201461
Threelac probiotic does not ship with a cold pack. Refrigeration is not required although the company indicates that consumers may refrigerate if they so wish, however, they caution against potential for freezing as that woulddamage the product. Stability studies have shown claimed activity up till expiration date.
2144668
There was NO ice pack and mine took 4 days to get here. It clearly states on the bottle, needs refrigeration!
1636177
Hello, Unfortunately we do not ship items with ice packs. When a manufacturer formulates a probiotic, they are aware that the product will not be able to be refrigerated 100% of the time. The manufacturer knows that products will not be shipped refrigerated, therefore there is a very decent amount of time allowed so that a product can be shipped and still exceed its potency. Please also be assured that this product is stored at our temperature-controlled facility at all times. As long as your product is sealed and not in direct sunlight, its potency and integrity will not be compromised. We also send probiotics continually to third party laboratories in all months, including the hottest ones, to ensure that the product does hold up to the label claims. So far we have ran into no issues concerning the products. We hope this information is helpful! Best in Health, Jessi V.
76229
Hey Alex, apologies for my very late reply. Your e-mail got lost in the many that I receive every day. In answer to your question, first time I received this product, yes it came with a cold pack, subsequently NO!
1989708
I have ordered florastor which is the same product and they did not ship it refrigerated. Apparently, it does not need to be kept cold.I am no expert however.
1139673
This is not true! I ordered this and received it today. It was not shipped with any cold packaging, which of course rendered it useless!!!
2264615
Hello, Thank you for contacting Swanson Health Products! We are happy to help! We do not ship products refrigerated. However, please be assured that when a manufacturer formulates a product, they are aware that the product will not be able to be refrigerated 100% of the time. The manufacturer knows that products may not be shipped refrigerated, therefore there is a very decent amount of time allowed so that a product can be shipped and still exceed its potency. We ship the products to our customers, exactly how we receive them. Please also be assured that this product is stored at our Swanson facility under refrigeration at all times. As long as your product is sealed and not in direct sunlight, its potency and integrity will not be compromised. We hope this information is helpful! If there is anything we can do to further assist you, please let us know. Our quality, value and customer service have made Swanson Health Products a trusted source of nutritional supplements since 1969. To help us build this privileged relationship with you, we welcome your comments and suggestions, as it is our pleasure to serve you at any time. Sincerely, Kimberly B. Swanson Health Products Customer Account Specialist
1134624
I presume it is refrigerated prior to shipping as it is recommended to refrigerate upon receiving to keep it fresh. Each bottle came packaged in small bubble pop envelopes but not in cold packs. I don't think it is critical for short term but over longer periods. I ordered about a half dozen of them at once and refrigerated what wasn't being used.
1356196
Sorry we do not ship this product with any refrigeration or cold packs....House of Nutrition
1752539
Hello Valued Customer, We do not ship any of our product cold-packed or refrigerated. You can be assured the ship time is not long enough to require any kind of temperature-controlled shipping. After much testing, the quality is not compromised during shipping times.
1876215
Per the manufacture it is not necessary for this item to ship refrigerated or with a cold pack.
673122
No ......It's not shipped with a cold pack. I will Not order from this side again. It took 5-6 days to get to my house and it was not protected.