i bought this player on december and not been able to use it, keeps showing 'hello' on the display help please
1889637
no problems with mine. you should at least be able to use the DVD player. should return it!
586136
I have had the same issue. I believe I purchased it from Amazon but am unable to find it on my account. How do I check that and can it be replaced?
809375
Unfortunately, I can't help you. I bought this unit from an Amazon vendor "like new" and it wouldn't play. They sent a second unit and it wouldn't play either. I ended up buying a different brand and it worked fine.
1462612
I fixed mine by using a computer with an internal disc drive to transfer the driver files from the installation disc to a USB and re-installed the drivers for the external player from the USB. You could also try to download the drivers from ASUS, but I had no luck with that. Hope this helps
1713260
This part can sometimes be tricky. First, retry connecting the player to the computer with the USB cable several times. I know they say doing the same thing over and over expecting a different result is a sign of insanity, but in my experience with computers, etc., it sometimes works! Are you using the USB cable that came with the player? Either way, try using a different cable. The wires inside these cables are very flimsy and sometimes a defective one makes it past the inspectors. Finally, if neither of these two steps works, try connecting the device to a different computer. If none of this works, I think it's safe to say your player is defective and you should contact the seller and request a replacement. I hope this helps. Good luck!
885401
I contacted them. They said do system reset and redownload google play. They said its an android problem. I sent mine back for refund. Good luck
1108910
I would say contact customer service but the line is perpetually down. Is the music in the correct format? Is the device showing up in "My Computer" (assuming you use Windows)? Which program are you using to sync files, if any?I would really advise you to ship it back to Amazon and get a refund because this thing is a piece of junk.
1497812
I had the same problems with this player and the best option I can tell you is to send it back and purchase the sony player. It is a little more money but it is ten times a better player
939706
It looks like you got a bad player. I picked up Goblet of Fire and it is playing great. Maybe you should see about exchanging it for a new one. Good luck.
1194039
I haven't had that exact problem. My only suggestion is to update your player's firmware. The manual tells you how, but really you just connect the player to your internet router with a cable and turn it on. It updates itself and when it's done you can remove the cable. I believe some of the newer disks have new "features" that can confuse the older firmware.
506397
Are you trying to replace the display or the whole thing. If you are trying to replace the player email me at skydart82@yahoo.com I have this and no longer use it
1702396
I had so many issues with this player myself that I eventually scrapped it and purchased one of superior quality..... Off brands can be tricky to deal with.... you might try formatting the player to clear everything off the memory.
1914192
I have a similar problem with mine. When I plug the player in, the software doesn't recognize it. I've tried different ports , too. (USB1&2) I never get the green audio lines on the graph. I tried reinstalling several times. In my review I stated that I payed for nothing more than a Walkman.
89777
Beats me. I could not get this player to work for me. I would have sent back except cost more than worth. Sorry I can't help you
630438
Good Morning Margaret,It is likely that you are placing a CD into the player upside down and getting the Error Message. Try placing a CD rightside up and then try it. Hope this helps.Marion.
1893113
I'm not sure if this will help this problem, but LG does have a new firmware update for this player. It can be found on their website LG_BD_7303M51.ROM. It's a pretty recent update that came out on 12/5/12 so it may fix the problem. Here's the link: http://www.lg.com/us/support-product/lg-BP200#
402556
It works for me (it skips and loses volume but I think that is specific to my player). Assuming you have a network connection (Network menu, connection status), after selecting Netflix it should come up to your sign-in screen. If that does not happen, maybe the sign-in info is bad--possibly left over from previous owner if the unit is refurb (unit I bought was refurb even though listed on web site as new). Have you tried resetting the player? I think there is a reset option on the Other menu.