Have you changed the product? The new one I just bought is lacking support. Is this a change or a manufacturing error?
81880
My colleague finds this product extremely comfortable. She has chronic CTS, and uses this product while handling anything to do with your fingertips quite easily. Compared to the more sturdier supports that she does use, she finds that this gives her more freedom of movement handling tideous fingertip tasks such as removing price tags from shelves.
1997508
I'll see if I have another one here. If not, I'll check if Danielle has one and you can return it (as it's the end of the year, it may not be available) 'Will advise. 'Sorry for the problem. Anne
1933482
ask for technical service from Noor to resolve this issue. and if it is new one you may request a replacment through Amazon by placing the return request.
1745803
Contact the company for a replacement, sounds like a defect. I never had that issue with mine.
2090828
Send it back. I haven't had any problems with the one I bought. Sorry yours doesn't work.
1817769
I'm sorry I can't help you. I bought mine a couple years ago and I do not remember having any problems. Isn't he vendor willing to help ??
2195802
I had the same problem and what I was told was that it is broken. I had 2 different people look at it. By the time I got a 2nd opinion is was to late to send back. So my suggestion is if its not working send it back immediately
1863224
I would like to know why you are disatisfied with this product that you would like to replace it. Did you try to contact Amazon avout the problem? Please let me know of your problem. Thanks Ken
1601217
Yes additional support is needed. The first ones were recalled. The ones on the market are improved.do not buy a used one.unless you know it is not the old recalled one.
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
2112880
my guess its a bad one - - did this just start or was it when you first got it? How long have you been trying to contact support?
1536989
I would say to consult the manufacture. I don't think it has enough support to help. (Just my opinion)
1597204
Please contact seller through amazon page for a replacement. I am sure this one is a defect one.
634186
Same thing happen to mine. Contact the company an explain to them your situation. They were very helpful and sent a new item.
523255
Hi, I purchased a 3 months ago, but I don't have this problem. My suggestion is that request a change with Amazon. Regards
1510936
yes, I do have the same problem.. have you contacted the company regarding the issue? I am think of returning.
979337
Buy a new one, or next time don't buy a product that is poorly manufactured. source: same thing happened to me