Vapor coming out the bottom? I just set up the elephant one last night. I assembled it correctly (or so i hope). The vapor is pooling at the top but not at the force i expected so therefore it's not coming out it's trunk. Also, there is more vapor coming out the bottom. Is it normal? Or maybe i assembled it wrong? Vapor coming out the bottom? I just set up the elephant one last night. I assembled it correctly (or so i hope). The vapor is pooling at the top but not at the force i expected so therefore... » Read More Vapor coming out the bottom? I just set up the elephant one last night. I assembled it correctly (or so i hope). The vapor is pooling at the top but not at the force i expected so therefore it's not coming out it's trunk. Also, there is more vapor coming out the bottom. Is it normal? Or maybe i assembled it wrong? « Show Less
18611
I have same problem. What can we do to solve it, I tried to find the manual with no success.
643686
I just assembled mine and tried it as well, the vapor is coming out the bottom, I tried the wiggle technique, but still no help. I emailed the company but guess I won't hear back until Monday.
643687
The internal fan is broken, same with mine. Opened it up and its a cheap computer fan. I replaced it for 4 dollars at a computer store and it works. If you're under warranty, send it back or take the risk and replace the fan.Good luck
643688
This happened to me too, but in my case I just wiggled the tank so that more water pours into the lower reservoir and the mist stopped coming out the sides.
643689
The same thing is happening to me. I noticed since last night that the fan inside the unit is not working. The vapors just collect at the bottom of the base and stay there. Guess have to open the whole unit and order the kind of computer fan currently used inside that unit.
1115903
The first time that you light it the instructions tell you to put the suggested amount of fuel in twce. I am assuming this is because the first time it's filled the wicking keeps it all. I had the same problem the first time I used mine also. I intially added twelve hours worth of fuel and then when it wouldn't start I put it away and the next morning I added another 6 hours of fuel and it started after holding a lighter to it for only a few seconds. Since then it has worked perfectly and only needed the double fill when I first recieved it. I hope this helps. If not I would contact Zippo, I am sure they would help you out. The first time that you light it the instructions tell you to put the suggested amount of fuel in twce. I am assuming this is because the first time it's filled the wicking keeps it all. I had the same problem the first time I used mine also. I intially added twelve hours worth of fuel and then when it wouldn't start I put it away and the next morning I added another 6 hours of fuel and it started after holding a lighter to it for only a few seconds. Since then it has worked perfectly and only needed the double fill when I first recieved it. I hope this helps. If not I would contact Zippo,... » Read More The first time that you light it the instructions tell you to put the suggested amount of fuel in twce. I am assuming this is because the first time it's filled the wicking keeps it all. I had the same problem the first time I used mine also. I intially added twelve hours worth of fuel and then when it wouldn't start I put it away and the next morning I added another 6 hours of fuel and it started after holding a lighter to it for only a few seconds. Since then it has worked perfectly and only needed the double fill when I first recieved it. I hope this helps. If not I would contact Zippo, I am sure they would help you out. « Show Less
213682
It does the same for me as well. Since I use it nearly daily it isn't as much of a problem for me. I find that I have to fill it weekly to get consistent fire. I'm sure the environment you store it in will effect the evaporation as well, I'm currently experimenting with this as I store both my Zippos and my misc pipe/cigar tools in a small sealed kitchen jar my wife donated to the cause. So far good results.
636464
You initially lit the wick when it was too close to the wax.... Next time don't put as much wax.... Make sure the wick is about 1/2 inch I believe above the wax when you light it.
636094
Based on my experience with the product, I suspect that the review you reference was done by someone who either had a defective unit (I don't know how good their quality control is, or who didn't ensure that the seal was tight before starting smoking. Mine arrives with a fairly loose fit between the lid and the pan, but I followed the instructions in the instruction manual and I haven't had any problems with too much smoke escaping. Some escapes, certainly, but not enough to result in anything more than a slight smell of smoke (which I don't mind). Keeping a window open nearby (if your local weather allows it) should eliminate that problem entirely. Based on my experience with the product, I suspect that the review you reference was done by someone who either had a defective unit (I don't know how good their quality control is, or who didn't ensure that the seal was tight before starting smoking. Mine arrives with a fairly loose fit between the lid and the pan, but I followed the instructions in the instruction manual and I haven't had any problems with too much smoke escaping. Some escapes, certainly, but not enough to result in anything more than a slight smell of smoke (which I don't mind). Keeping a window open nearby (if your... » Read More Based on my experience with the product, I suspect that the review you reference was done by someone who either had a defective unit (I don't know how good their quality control is, or who didn't ensure that the seal was tight before starting smoking. Mine arrives with a fairly loose fit between the lid and the pan, but I followed the instructions in the instruction manual and I haven't had any problems with too much smoke escaping. Some escapes, certainly, but not enough to result in anything more than a slight smell of smoke (which I don't mind). Keeping a window open nearby (if your local weather allows it) should eliminate that problem entirely. « Show Less
740649
That happens with mine too (difficult to pump).. Probably normal =[ I suppose that's why they cost less than big name. Worth contacting Stant with that question. Let us know what you hear back
1926632
No I don't so. However it will balloon out if kept unvented. I always leave my tank vented so it doesn't balloon. I hope that this answers your questions. If you have anymore please feel free to contact me again.
35462
I had the same problem. I solved it by replacing the charcoal "bowl" with something that was much better ventilated. This allowed the charcoal to burn much better and not get smothered due to lack of oxygen. Since then, I've found other people solved this same problem by drilling holes in the charcoal "bowl".
1391170
Do you hear the motor speed drop as well? And are you running the hot air rework at the same time. It did it to me the other night I had the iron, rework wand, and the smoke absorber on all at the same time. And when the heating element kicked in my air would drop. Then come back when the iron turned off, then start again when the iron needed to heat. Did you remove the red plug from the bottom? And if that fails crack it open and see if any lines are loose, or cracked. If all else fails write me back and I'll help ya more if I can.-patrick
1100660
Judy.. I was using the elephant ear on my left side ear and the water was starting to come out my nose, I stopped thinking this wasn't supposed to happen- I tried it again with light presses and water started coming out the nose again. I couldn't find anything online in regards to this happening? Im going to probably be getting a doctors appointment tomorrow to get my left ear checked out. Is this something that normally occurs? it didn't come out the right side so Im thinking it isn't something that should happen
2277662
When I first got mine, I set it up in the kitchen under some lights, filled the water tank, and then turned it on to confirm it worked. I ran it for a few minutes and then unplugged it and carried it to my room. I noticed that it wasn't blowing out much mist. Like you are noticing now. I proceeded to empty out the basin and try again, and it worked like a champ. See, in carrying it down the hall with the water tank full, when it gets jostled around with the valve open, more water gets into the basin than should be and the ultrasonic platter can't work through the higher levels of water. Just empty out the basin, put the water tank back on and turn it on. Also, the more you turn the knob, the more mist comes out. Turn it until it stops turning, that's full power.
687183
The ring around the bottom of the "balloon" seems to be bamboo, and the fuel pack is suspended from it by string. I was worried about the string catching fire and burning through allowing the fuel pack to come loose, but that hasn't happened yet. When I waved them through the air, gently, to inflate the balloon before I lit the fuel pack, a couple of them split on the seems at the top rendering them useless unless I taped the split back up. The ones I bought before were called Trance Balloons. The fuel pack burned better and was suspended by thin wires and the balloons never split.
1671150
I blew it up w my mouth. I think I had a hard time getting it started at first. Try pulling it apart first and then blow it up. That should help. Make sure to pinch opening as well.
1559093
The oscillator is likely broken. I had the same problem. The fan was working, but no vapor. I called Venta directly and he told me to take the cartridge out and try again. Still got no vapor. He said it was the oscillator. It was just over 1yr old, but I had only used it a total of about 4 mos the previous season so it was out of warranty and I was out of luck. I had one previously for almost 6 years and it worked great. I wouldn't trust this model anymore. To expensive for a one year warranty when so many seem to fail.
1777504
Hey Chris,This is a real stumper.....I had this thought when I remembered setting up the other day. Were the wands inserted all the way in? I noticed that at first they hung up part of the way in and I had to find the sweet spot to get them to seat properly. Also were the white baffles on top level? I had to really push mine down to get them even.Keep us posted.....
250246
Mine fully inflates. Didn't notice anything on the ends to show that it is not the same as the rest of the unit. I do blow a few breaths in to it though. Might be a bad unit.
618963
This should not be occurring; it should pop back out. You're creating a vacuum somehow. Check the lines to make sure they are not kinked or plugged.