my brush is stuck, please free it from debris; why does it say this even when the brush appears clear?
1891607
you may have to pull the end caps off of the brush and cut or pull the hairs off the metal pegs inside there. mine had said the same thing once and this fixed the problem.
1891608
I don't have a good answer for that! Mine does that too sometimes. I end up taking the brush out completely and clearing any dog hair that is wrapped around it all the way out to the ends. Then it seems to work. Sometimes I don't find much on the brush because I clean it off regularly but it seems any little bit can cause it. I wonder if a new brush would help.
1891609
Make sure to pull the little round orange caps off the very ends of the brush and clean around the pins. Hair gets wrapped around them very tightly and will cause the brush to stick.
1891610
I had that repeatedly this week -- I removed the brush multiple times and couldn't see a thing. Eventually I found there was a clump of dog hair buried deep under the rubber band that makes the brush roll. Only a tiny bit of it was poking out but eventually I was able to work the clump out completely. I find this message appears a lot less often if I empty the dirt bin before the machine asks me to - in the middle of a sweep, or while it is recharging before it goes out again.
1891611
We took the brush out used a little WD40 put the brush in turned it a few times and she has not had that problem since.I think she can be a little fickle.
1608308
I have the same problem. It's very annoying. Only thing I can think of is to tape it but then it would be a pain when you need to put the brush attachment on. Poorly designed.
1395570
Check your batteries or try replacing them. I have not experienced that a problem with my toothbrush. Hope this information is helpful.
1933897
My brush has the deep clean mode. I'm pretty much stuck on the daily clean mode, which seems adequate. The buttons, flashing lights, lots of overkill. Or maybe I'm just old.
1737481
Ditto, worked great initially. No one In town knows how to fix mine.My husband watched the lift brushes and noticed they were not moving up and down so he ftled a little bit of the plastic and it is working now.However we wait every day for it to die.
846042
That's a tough question to ask here on Amazon. If you haven't already, try plugging it in to different outlets in your house to see if it is an issue with the outlet. Also remove the brush head and put it back a few times. I don't know how that affects anything, but I read it in a forum describing a similar problem and that was the resolution. If nothing else works, you may need to call their tech support number at 1-888-525-2747. If you prefer online chats (I know I do) they seem to offer that on their website under the support link.
182090
Hi Jan. I would assume that, like every vacuum cleaner, something could be stuck (may be in the hose) preventing the water to be sucked up.
1804995
If the brush has stopped turning you either have something stuck between the brush and the bottom housing, not likely, or the band that turns the brush that is attached to the motor has broken. I keep a spare because in all upright vacuums these thick black rubber bands brake from time to time. You can buy one on line from Amazon, they don't cost much so buy two so you always have one on hand.
2111576
Just guessing ...Does another brush head work? Maybe one was defective. Otherwise, maybe the toothbrush needs a recharge or is itself defective.
12856
I haven't used this product yet. Can't be helpful. Sorry. But it's good to know that sometimes the brush falls off. I'm not sure I need this, so depending on what others say, maybe I'll sell it unused.
262339
My unscrews and comes apart for cleaning. It was screwed in pretty tight but eventually I was able to unscrew it and it cleaned up nicely.
936110
Good morning. You may have to push it two/three times and the "solution" comes out in the centre of the bristles. I love it and also go to Kazumi for my regular colour. She is the best!!!!
1416301
It shouldn't be sticking... I would call the manufacturer. They should be able to tell you how to fix it or send you a replacement part!
62303
Make sure it's fully charged Take the brush out and try to run without brush if did not run it must be defected need to return If motor runs it means there is something stuck in the mechanics of the brush Remember regular tooth paste can impact the mechanics it's best to use with fluid such as listerine or different mouthwash
1011592
A solution to the brushes not turning or the shaft breaking would be at the time of cleaning, be sure and remove any fuzzy ball that build up with cleaning. The inside of the brush housing gets carpet fuzz all over the inside along with fuzz on the brushes. AS you rinse this, it balls up and clogs the "gears" on the side of each brush. Be sure to fish these out and make sure the brushes turn freely as you clean. You made need forceps or tweezers to pull these fuzz balls out, but this is key to proper function
1463274
They probably need to be taken off and cleaned. Sometimes hair and fuzz, etc get wrapped around the brushes which makes it difficult for them to turn.
1463275
The only time my brushes haven't worked is whn I didn't have the return water container seated properly. I'd suggest you check that.