are these factory refurbished? or have any type of factory guarantee?
1856404
Any Jura that is refurbished will be identified in the description (read carefully!). So, no statement of refurbishment, then it has a full factory warranty.
1856405
This is a new unit, made in Portugal, not Switzerland. It comes with a new unit warranty. I agree with M. Chaplin that support from Jura is excellent; this is our fourth Jura Capresso and some have served for as long as eight years in the face of daily use. Our only disappointment, compared to more expensive models, is that the coffee is not brewed as hot as we prefer (solution: preheat the cup in a microwave instead of wasting reservoir water by using the frother). All in all, an excellent value.
1856406
These are new units and as come with customer support from Jura which is excellent.
2268056
I bought a pair a few weeks ago and was blown away at how nice it all is. Everything in the packaging is just like a new headset except the sleeve on the outside of the box says refurbished. There should be no issues with build quality or longevity compared to a new headset.
1686410
As far as I know, it is brand new (refurbished in the factory), but it does not have the full warranty. I got one in July and it`s working perfectly. I have other experiences with refurbished equipment and never had any problem. Maybe it`s interesting to contract a third-party warranty just as an addiitonal protection.
2132547
The same thing as refurbished. Probably a broken return that had parts replaced.
422517
I believe there were papers that said refurbished on them..for warranty & such
1848493
Not sure,believe they warranty them,try to contact the seller and see if they can send a new one.
1639605
They are most definitely supposed to be new!! Do you know who you ordered them from? I would contact the seller and ask that they swap you out for a proper, new pair of clippers. I looked through the order history on my seller profile and can't find you or an order for this particular clipper. But if it was one of my staff then I profusely apologize. Let me know if I can do anything else to help.
1460805
Yes..factory packed new. I believe if not it would state refurbished. And mine has been working great..
1989472
Email the company with either your order number or a screenshot of purchase info. I got mine replaced but then had the same thing happen. I believe I could have sent them in again but think done with this brand. :/
1869627
I had the same exact problem, I didn't bother to get in tough with the factory or Amazon because they were so cheap to purchase and I didn't want to waste more money on return shipping. They came from China.
908038
They have a limited 1 yr warranty and 30 day money back guarantee. If broken from abuse, they might even have a 50% off a new pair in a certain time frame. Not having to do any of the mentioned scenarios, can't guarantee. So far they seem durable and work great.
199202
Same thing happened to me I called and had them send me a return label. At the same time bought new ones. I was refunded when other returned to them. It was very simple and got the new ones in two days! Also use the original shipping box they came in. That way it cost you nothing to return them.
1131323
I frankly do not remember. The seller should be able to respond. Most likely the ones that are simply "repackaged" rather than truly "used" should have the warranty.
1474238
Try to buy them from Amazon directly and if you aren't sure they are authentic then Amazon will give a full refund.
209699
I would not buy additional warranty, since there is very little that could wrong with speakers. The original factory warranty should be enough, if they are defective they will be defective from the very start.
306427
The warranty is for 1 year and the same as the non-limited versions. You would pay for repairs or receive a refurbished ($100) pair after the warranty expires.
770615
If u chave purchased them from a autorized deal of monster (check http://www.monsterproducts.com/warranty/default.asp) you can send them to the company and they will send you back a pair of working ones (may not be complety new but they will work great) for free this warranty can be used only once.