I have wifi interference with this mouse and can barely access the internet when it's plugged in, how do I fix this problem?
1867682
Try changing the channels on your router. There are a lot of things that can cause interference on the default broadcast channels so you may see an improvement in speeds and reliability as well.
1867683
Most Wifi runs on 2.4Ghz signal, the same one that this mouse runs on. Sometimes this can cause interference. You can try plugging the USB receiver in on a different side of your computer (further from the wifi antennas in your PC). Also, some computers and wifi routers have the ability to output/recieve in 5 Ghz, a different range than your mouse transmits in. If you have that capability, you could switch your wifi to run in 5 Ghz and the problem would disappear.
1271503
You need to make sure your laptop or desktop has Wi-Fi (wireless) connectivity. Also, it's od idea to buy from vendor you know and trust. I had two HP Wi-Fi mice go bad on me
686989
Mine is working fine and seems to connect almost instantaneously. I would try on other pcs or laptops if it was too late to return. I have two desktops and three laptops being use in my household. I have and have had around five or seven wireless mouse. Only one from china gave us some trouble. It was cheap.
1944047
Plug the wireless piece into an empty USB port. Turn the mouse on and it should work. If not then you may need to charge it by plugging the cable into the mouse and a USB port.
1174035
Created interference with my wireless network. I tried changing the configuration on the router to automatically choose the best channel. This worked for awhile but then I started having problems accessing the internet again. Problem went away as soon as I pulled the plug on the dock. BTW the headphones were not in use, they were charging while I experienced trouble with the wi-fi.
1223705
mine wi-go work well, it can receive the signal from wireless router and my hotspot; However if I use the wireless mouse, it will be interfered
861116
Had a similar problem. Placing the adapter on a USB extention cable to get it away from interference sources fixed the problem. You might have a different cause. Are you running encryption on your network?
1232273
unplug it. plug it back in. tern it off and back on via the little on/off switch on the bottom of the mouse. if none of that works get a refund.
1417443
Check the speed of wi-fi conection maybe it is too slow. I have not had any trouble with this computer it works just fine.
74050
Start with the easiest first - did you replace the batteries in the mouse? If you did alreay, try reconnecting by pressing the connect button on the mouse with a pencil tip.
842774
Sorry, my mouse is not wireless so I can't answer that. I don't like to click and have nothing happen or have the battery die at inopportune times.
1412582
I found a solution. First I tried every channel, no luck, terrible internet throughput. This was on 802.11b/g, which is on the same band (2.4GHz). My solution was to config my home router to 802.11a (5GHz). Now that wifi and this monitor are on totally different bands, they don't interfere and internet performance is good again. Home router is a Netscreen SSG5, which is a power-user (or Enterprise) class "branch-office" router.
719722
As far as I know no consistent solution. One rumour of improvement with windows 8.1 and new driversOnly USB wifi adapter seems to be definitiveSony accepted my computer in return within first month after purchase
326204
"The mouse is always more in less in the same place, and sometimes it will be fine for a number of days, then everything locks."It could still be interference. Day to day, hour to hour, minute to minute, bring variance to an electronuc environment, even in "more in less the same place." Do try clearing your mouse area and a two-foot circumference of electronics.Of course, in the last year, surely your issue has been settled. I post for others with this issue....
501384
I haven't had problems with wifi. You may want to see if you have the latest software for it.
1881716
yes the installed drivers set up virtual network so you might say the mouse has its own channel. sometimes in a hot spot the mouse will cut out for a couple seconds.
702594
I have a dual band router and it still interferes. I think there may be a way to fix this but I don't know how.