Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Decent performance, horrible customer support

Like most Brinkmann products, you'll probably enjoy this grille when you first get it. Looks nice, cooks OK. But then, after a couple of years, something might go wrong--and you'll discover the nearly complete lack of support...1. It is almost impossible to find Brinkmann parts other than their website. Forget about going down to Lowe's.2. Be prepared for at least a 15-30 minute wait on the phone through October, even mid-morning on a Monday; slightly less if you avoid the toll-free line and call direct.3. Customer service reps may or may not return phone calls, and may or may not provide accurate information regarding part availability.4. Customer service reps may take your email address but forget to add it to your record if you order a replacement part, which means they can't contact you.5. Burners are not covered under warranty.6. Response to an email--if it happens--could take three to five days.Save your money. Look elsewhere.