Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible Experience

Product took three weeks for delivery. When it arrived the package appeared to be damaged and two parts were missing. The vendor could not replacement the parts nor the product in its entirety. The vendor referred me to the manufacturer for the parts. I have tried for over a month to obtain the missing parts with no luck. The only good aspcet of the whole unfornuate venture was that the vendor did credit my account for the purchase.