Instruct: Classify Amazon reviews into positive or negative sentiment
Query: the clasp was inferior

i purchased this watch for my husband august 22nd we recieved it on the 26th of august.we liked it the clasp did not close at first then the next day my husband tried the watch again and pressed hard on the clasp we went to church and later breakfast and my husband realized that the watch was missing from his wrist..the clasp was not right it did not engage as it should..Meanwhile I have sent a total of 7 emails to amazon on this issue and also have put a claim against Imperial watches as per instruction on my amazon account..the only emails I got were to send the watch back and Fedex Address slips...which as you can surmise is totally redundant since the watch is gone..I have asked in my claim which you must have in your files for a replacement with a better clasp or a refund....I await your reply edith carballada