Instruct: Classify Amazon reviews into positive or negative sentiment
Query: I'm sure there's better out there

I have had mine for a couple of years. Strange, but my Sony camera and this laptop aren't compatible. Each time I would try to viev a movie from my camera, the laptop would shut down. Sony said it's a Microsoft problem and Microsoft said it's a Sony problem. I got with Sony tech support. They had me erase all my programs and start all over again as if it was a brand new laptop. While on the phone talking to them, the dvd player broke. They immediately had me send the laptop to them. They repaired the dvd and said I didn't have to erase my programs after all. I started the computer and on the first try, the computer shut down again. I told them it still doesn't work properly. That's as far as it went. If I would have known I was going to have this much trouble with the laptop and support, I would of purchased a different brand.