Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Buggy software, lousy support

This is a great player in and of itself, but God help you if you have problems with it. For reasons no one at Samsung can identify, my laptop no longer recognizes my MP3 player. I spent an hour on tech support with Samsung, and the end result was the tech throwing his hands up in exasperation, mailing me a new driver disk, and telling me to try that. I received the disk and tried to reinstall the drivers, but the computer still does not recognize the device. I tried installing the player on two other machines and had the same problem.A follow-up call to Samsung resulted with the basic response that I should just buy a new player.If you like truly awful support, I highly recommend Samsung's products. :)