Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Rip OFF

Big Train Chai is the BEST...But this 'SALE' is bogus. You can buy a 3.5lb bag at several other websites for around $18-$22. They make you think you're getting the bulk purchase of Four 3.5lb bags which you do not...so basically you're paying almost double for one 3.5lb bag.Don't buy from this company..On a positive note Amazon refunded our money...so five stars to Amazon....no stars to The Beverage Gourmet.