Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 2004 a big disappointment from previous years

I've used TaxCut for several years (and MacInTax before that). Although there have always been glitches, this year was total meltdown. The Federal worked okay, but then I downloaded the State (MA)per the instructions and installed it. Some items didn't transfer correctly from Federal to State, and when I went to print, the entire return (federal and state) was wiped out on the drive. I tried to restart TaxCut, only to be faced with a blank form and a corrupted interface. I sent an email to the support desk per their instructions. Haven't heard anything back except for a request asking me to fill out a survey about my experience of their customer support. I'll wait until I actual experience their customer support before doing so.As a former believer, I am probably feeling a bit betrayed. Nevertheless, save your money on this one, folks. Even with the rebate, it simply ain't worth the aggravation or poor support.