Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Exemplifies the demise of HP quality

Buggy hardware and software. Software has multiple patches trying to correct multiple problems, but most of the patches don't correct the problems. Scanner "locks up"frequently. Tech support from India was worthless. Much time was wasted uninstalling and reinstalling software to get the scanner to work. The first scanner stopped working and was replaced by HP, then the replacement scanner stopped working outside the warranty period. My experience with this scanner a dead-on-arrival HP media card reader and the premature demise of my HP 3200 All In One printer have ended my use of HP peripherals and products in my home and office.