Instruct: Classify Amazon reviews into positive or negative sentiment
Query: CONCERNS

I am very much concerned with you service actualy.The said item was ordered more than a month beforeand my credit card was charged on 18/8/2010 accordingly.Actualy the item upto this morning is still unreceived,and no further information was received by your companyadvising me of any further delay.Therefore I don't like to receive the item any moreand request your urgent confirmation that I will beIMMEDIATELY refunded with the charged amount of EUROS 51.01.Awaiting your reply.Maria Moissi