Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very Disappointed...Customer Service Very Frustrating!!!

I bought this radio for the remote and the MP3 capability. I was looking forward to using it to shuffle MP3 CDs. However, I was quickly disapointed as it skips the ends of the MP3s when in shuffle mode and playing MP3s. After several hours (over several months) on the phone, talking to multiple representatives, shipping three different units back and forth I finally got a refund. The time and effort spent to get my money back was even worse than the poor system. It took almost 4 months to get my money back and on multiple occasions the representatives did not return my calls. I tried the direct MP3 record once and that did not work either. Like some of the other reviews, if I could I'd give it a 0.