Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Sent us one that had been open and missing all the hardware

I bought this online and had it sent to MO. as a gift for my niece's babyshower. It was sent to my parent's house where the showerwas being held so my Dad could put it together. Whoever sent it to us sent us a box that had been retaped shut and missing all the hardware. So the chair could be ready in time my 71 year old father had to go to the hardware store to buy missing parts and he even had to make some parts... Luckily his past career as an aerospace engineer/nutty professor made himqualified for this task. I think it would have beenvery difficult though for the average Joe. They have said the chair is very nice but had I known that the companysells used opened products as new ones I would have not ordered. I tried to report it through amazon but there was nothing I could do since I was not returning the product.It would be nice for them to send my Dad a check for $20 which he spent buying parts for what they should have provided.