Instruct: Classify the given Amazon review into its appropriate rating category
Query: Poor Packaging Damaged Product

I ordered 2 more, since they are so awesome. However, 2 of the crystals in one of the boxes were broken. 2 out of 40 pieces isn't bad. However, for the seller, they need to know that the octagon crystals are smashing up against the tear drop crystals and are causing the damage. If they would separate all of the pieces and bubble wrap them a little better, this wouldn't happen. If the delivery person wouldn't DROP them on my porch, maybe that would help as well.