Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broke after 1 year

I originally submitted my review at a 1 out of 5; however, after speaking with Canon support, I was surprised they are offering to replace my printer free of charge. Amazon doesn't seem to allow me to update my rating (which i would based on the support call).Ours broke down near the warranty expiration, and Canon is shipping us a new one. I almost didn't call support, thinking we were out of luck -- now I'm glad I did. Canon's support is also first class; I particularly like the feature where they call me back instead of waiting on hold for the next tech rep.