Instruct: Classify Amazon reviews into positive or negative sentiment
Query: What a nightmare

Got it out of the box when I got home, excited about playing Portal. Plugged it in, I get nothing but an account prompt. Okay, that's fine, I had a Steam account years ago. Type in my username and password. Okay, doesn't work, that's weird. Okay, so I do the password retrieval. Hours go by. Nothing in my e-mail. I try to create a new account. I'm sorry, your e-mail is already being used! Your account name is already taken!Frustrating, no fun to be had here, waste of time. No support number to call, no way to get to a human being. Horrible support, horrible installation, horrible product to purchase.