Instruct: Classify Amazon reviews into positive or negative sentiment
Query: uncomfortable and sound isn't great either

I was excited to find this product because it seemed like a great deal. However, I was disappointed to find out that the earbuds are way too large, so they fall out of my ears. I have to jam them in there, which is uncomfortable. Also, the sound isn't great--I have to turn the volume way up in order to hear at a normal level.