Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Router That Does Not Function As Advertised

Linksys have released a real dud here. Don't buy this router if you're looking for (a) reliability, (b) good customer service or (c) USB storage connectivity. You'll be disappointed, I promise you. This is at best an early beta of a product that promises a lot but reliably delivers very little. Plus the maddening customer services where I literally spoke with 4 people on the same call - each time patiently explaining my issue and being told that they couldn't help me (but incesently telling me their faux-English name and badge number, whatever that is). FYI, I tried everything up to and including the 1.05.8 firmware without luck. Fortunately was able to return this POS to Amazon for a refund and replace it with the great D-Link DIR-655...