Instruct: Classify Amazon reviews into positive or negative sentiment
Query: What has happened to Motorola?

I've had the phone for about two months, and as others have said, the sound quality is bad. Also, the sound drops out from time-to-time so we constantly have to ask the person on the other end to repeat things because we miss sylables or words. The hand set lasts for about 30 minutes before it has to be recharged.Several times per week (sometimes per day), when the handset is replaced in the charging cradle, the base unit locks up and becomes non-functional. The only fix is to remove AC power and batteries from the base unit. Motorola customer support just keeps sending me instructions for removing the batteries from the handset, even though I've repeatedly explained that the problem is with the base unit.I've had enough lousy products from Motorola over the last couple years that I'm finally starting to get it -- they don't make good producst anymore (I can't stand waiting for my cell phone to "boot").