Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No quality control and minimal support!

I ordered a set for a gift. While the chips were fine, the inside of the case was awful. The insert that holds the chips is flimsy and is too small for the case. The insert was cracked in several places, and glued support strips inside the case were exposed and sticky. Amazon was easy about the return. I spoke with a rep and ordered a replacement set on the condition that the set be examined before shipping. I was reassured this would happen. The replacement set arrived and was so bad that the first set looked good by comparison! Again, Amazon was easy about the return but never once offered any suggestion as to what I might buy instead, and offered no 'free shipping' as I had had on my original orders. I think there should be better quality control and I think Amazon should make an effort to "make-good" when a good order goes bad.