Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Happy With The Product, Not So Happy With Amazon

Amazon dropped the price a few days after I ordered the product. They wouldn't refund me the difference. That's terrible customer service. I should have returned it on principle, but I didn't.The product is great. The dual motors really make a difference. It's great to just have the suction going on the hardwood and the suction and brush going on the rug. Makes all the difference.I wish the cord was a bit longer. Otherwise, I love it. Best hand-held I've ever used by far.