Instruct: Classify Amazon reviews into positive or negative sentiment
Query: product parts were dumped in a box and some parts were damaged

i was upset to receive it in a plain box instead of the product box. Also, the parts were just thrown into the box and there were some dirts on the product, so i was like is this floor model or used or returned item?? I was still trying to put the product together and sure enough one of the parts were broken in half. amazon has a good return service, but it's a big box that I have to drop off, and I'm just getting refund instead of exchange and I won't order this one from amazon.