Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The handlle

We are sooo disappointed! We have used Krups products for over twenty years and have never had produce perform so poorly. We thought we had just received a faulty carafe with our new espresso maker. But NO, when we ordered a new one it was the same. The handle keeps coming loose and turning when trying to use or clean. The handle will not stay tightened.Also having the lid attached is a real draw back as you cannot clean it as well Go back to your old style, at least it lasted ten years before we broke it by dropping., Yours did not last even two weeks before the handle brook off. My husband and I are now thinking of trying to find another machine by another maker. Also having trouble with the steamer, does not work as well.I guess we have to purchase a life time of carafes!