Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Panasonic Drill 12V

The drill itself was excellent in feel and operation. I liked that it had a NiMH battery and great balance. But, the chuck constantly clicks when you load or unload a bit. Instead of the smooth turning I'm used to in a drill, you can't easily turn or spin the chuck. I took the drill to a repair center and was advised that this was normal for Panasonic and that you needed to use the motor to spin down the chuck to the bit, not easy when using a small bit. The tech also noted the battery was manufactured 3 years ago. I returned the drill and bought a Mikita Li-ion 18v, very happy.