Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Doesn't work as advertised.

This software is junk, and in six months of use has never worked as advertised. The anti-virus and firewall protection are marginally acceptable, but the ad trashcan function has never worked and the parental control function fails to load at least half of the time. Unacceptable performance when the primary reason for buying the software was to protect children from inappropriate content. The only thing worse than the software is the technical support. Don't even think about talking to a real person unless you want to pay them even more money, and their web-based support is even more difficult to get to work than the software.