Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 2 year service plan - know what that means

Be aware, these plans run concurrent with the manuafacturer's warranty. If the manufacturer provides a 1 year warranty, you are really getting only one additional year of coverage.The product description does not spell this out. Sure, it's a 2 year service plan, I guess. But it doesn't state anything about when it begins, I assumed I was getting 2 years of additional warranty coverage. Wrong. It starts with the purchase date, so I'm getting one additional year. You find that out when you receive the plan.The seller contacted me, via email, about previous negative feedback I posted. Their quick response and desire to rectify the situation prompted me to pull the feedback. Should have left it as is. They could do nothing about the terms. When they stated "rectify", they must have meant explain it to me, cause that's all I got.