Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Breaks

I have owned two of this product. The first one that I had, I hadn't used it very often when the head snapped off where the blue part connects. I thought that it was my own fault for pushing too hard (trying to suck all of the liquid out of the carpet). I bought another one, since that part was not a replaceable part. Now with my second one, again, not using it very often, but also past the one year warranty, the hose just broke and is also not a replaceable part. This item costs over $100 and it seems that they use poor quality of plastics or a poor design and have NOT made a durable product. I am highly disappointed in this product and will not be purchasing yet ANOTHER REPLACEMENT. I will look for a different brand until they can provide all of the necessary replacement parts for their poorly designed device.