Instruct: Classify Amazon reviews into positive or negative sentiment
Query: OXO COLANDER: GREAT IDEA POORLY EXECUTED

OXO Good Grips Stainless Steel Convertible ColanderWeak handles and poor customer response are this product's Achilles heels. While the concept is attractive, we've broken handles on two of them. The handle's connection stainless steel bowl are very poorly designed and constructed with materials that do not withstand normal use to which this $34.99 dollar product would reasonably be subjected. With regards to customer service, I tried to contact OXO about getting replacement handles, but received no responses.