Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible experience........

We purchased this hose more for the color than anything else. It arrived and it was black, which made my day. My husband installed it and immediately began complaining that the hose wouldn't unravel correctly and kept twisting. He filled it with water thinking this would straighten out the kinks. Unfortunately he was wrong. During every use the hose would kink so the water supply would shut off. Today, approx 10 days in use, I noticed a hole as I watered more than what I intended to. Sad as there is not a huge supply of black hoses but very happy that Amazon has a great return policy. I will continue my search.