Instruct: Classify Amazon reviews into positive or negative sentiment
Query: snoww3

The violin came very fast, but the color displayed on amazon is deceiving. The violin is not as blue as it looks in the picture, but is more of a light torquoise. I have been unable to get ahold of Gracemall to discuss exchanging for another color. It is very difficult to find contact info to talk to someone. This was a Christmas present for a little girl who was disappointed by the ugly color and now it looks as though it cannot be exchanged. Anyone have any ideas on how to get ahold of Gracemall? Amazon seems to not want to give any info about them on the website.