Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No customer service

I bought this item locally and promptly lost the manual. I sent three e-mails to the manufactuer but never did receive a reply. I eventually found the manual but haven't as yet used the machine. Going by the number of people using the Internet to try to obtain manuals, I am not the first customer who hasn't been able to get a response from the company.