Instruct: Classify Amazon reviews into positive or negative sentiment
Query: HUGE DISAPPOINTMENT!

This product is so hyped, yet such a disappontment - hard to install, re-install and actully use.And it would seem all the company cares about is getting your money. Support is terrible. When I wanted to move it to my new computer, the serial number wouldn't work because I had already installed it on my old computer (even though I had un-installed it on my old computer before I tried to install it on my new computer). Their answer was to buy another copy!!