Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Leaking, breaking caution, parts problem

I agree with two others on this problem, "Water somehow accumulates between the outside metallic cover of the carafe and the inner glass liner. It leaks out the seam at the bottom". Would like to caution people in hanlding the carafe. We broke one liner stirring in cream (to take the unit with prepared cofee). We broke another putting ice into cold coffee.To buy a carafe, if you call the 800 number on the box, they refer you to another 800 number, .... They will ask for the model number, as their are several. We had to look for TCM508 in very tiny print under the "electrical caution" notice on the bottom of the coffee maker. There seems to be some room for negotiation.I don't know why they don't sell the carafes in the stores that sell the coffee makers.