Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never got poster despite multiple promises

All we got was an apology letter in the mail that they were out of the item, but would send soon. Then when we contacted them, they offered to send 2 replacement posters. They asked us to pick 2, then when we replied to their email the posters we wanted, they lost the email. A nice woman over the phone said they would mail them, but no sign of them. The original order was over a month and a half ago. They will talk nicely to you, but they won't actually do anything. Good luck!