Instruct: Classify Amazon reviews into positive or negative sentiment
Query: unimpressed

I was double-shipped when I ordered this, and now have 2. Neither of them work well, the cord becomes disconnected if it is moved even the slightest little bit where it connects to the phone. I am petite woman and it falls off of my ear. I think the mute button is too far down the cord. And I think I also got generic product like another reviewer says. My item(s) doesn't (don't) say Plantronics, it says Verizon.