Instruct: Classify the given Amazon review into its appropriate rating category
Query: Advertised as refurbished but arrived in poor condition. It was missing some of the rubber ...

Advertised as refurbished but arrived in poor condition. It was missing some of the rubber gaskets and the case wouldn’t close together all the way in one spot due to a gash on the side. It also had scratches and dirt all over. The store was great though and refunded it and told me to keep it. I was able to piece one case together from my other broken case to work long enough to order another one