Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Buy something else

I got this thing for a Christmas present. A short time later, it would eject a new unburnt fresh dvd as soon as inserted in the machine. Customer service in India (hard to understand Queen's English) had me reset the unit and upgrade the firmware.Didn't fix. They had me send unit into Philips Replacement Program. I did. Called to check when no returned unit. Got customer service in Jamaica (hard to understand King's English). Was told I should have sent in for repair to a different address instead of sending in for exchange, and he ASSUMED I would get my defective unit back someday. He refused to check on the unit to find it despite confirmable UPS tracking. Still waiting and no unit back. I think I am out $500 paid for the unit. Buyer beware and I suggest you shop for a different brand.