Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Desktop Software

Palm's desktop software has steadily deteriorated over the years. When you download the latest software, it doesn't save your data from the prior version. It simply wipes it out. So make sure to sync before upgrading, or you will lose data from a simple upgrade. Second, the save feature on the latest software (Version 6.2.2) takes a full ten seconds, using a Windows Vista operating system. This is completely unacceptable, since the machine is locked up for the full ten seconds while the Palm software processes. Third, the font on the desktop software is very small, and cannot be adjusted. Fourth, syncing can be a nightmare. It just not easy, even when you are not trying to sync with a third party software. All in all, Palm used to be a great company; however, I get the impression that it just doesn't care about its customers anymore.