Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Support not as advertised

I purchased the PRISMIQ Media Player based on the reviews both editorial and customer in December. Even though it was advertised to work with "G" wireless I was able to only get it to work via plugging cables into it, this defeated the purpose of the media player. I placed numerous calls for support and never received anything that made the device work properly. The PRISMIQ support finally sent me a 20 line patch for the software that I needed their keyboard in order to enter. After nearly a month of trying to get it work I returned the product and will wait on a product that performs as advertised.