Instruct: Classify Amazon reviews into positive or negative sentiment
Query: It's Not the Product

I tried to rate this order earlier, but I think it got lost in cyber-space. I have used this product before with good results, so it is not the product per se, but the condition in which it arrived. The item was in its original packaging and appeared to be unopened. However when I opened the box the lid was off the cream bleach, and it had hardened to the point that when I mixed it with the activator it was too dry to stay on my face rendering the product useless. I see no reason to return the package as it would cost about as much as the item itself. I would consider returning it if I am sent a self addressed return package with postage prepaid and a replacement package.