Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Piece of junk

I've been building and troubleshooting computers since the early '90's, and I picked up one of these for a friend's almost new Toshiba laptop whose own modem was faulty. I spent a whole day trying to get it to work, nothing but odd error messages and stuff. And of course the usual too many programs that Creative wants to install (which I let happen just to ensure that it was a standard install). After about nine hours, I went back to BestBuy and returned this modem and got a cheapo Dynex pcmcia 56k modem for the same price. It worked on the first try.Creative Labs really isn't a name I trust anymore.