Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Ripped off and fuming

One of the few Handsome Family cds I didnt have. Excited when it arrived soon turned to ash as the case fell apart. It was obviously broken before being shrinkwrapped as there was a piece missing. Loaded it on my ipod and discovered no titles to the tracks beside song1, song2 etc. I concluded it may have been a burnt copy. How do these people get away with this??