Instruct: Classify Amazon reviews into positive or negative sentiment
Query: defective upon arrival

They do not make these dog igloos like they did 12 years ago when I purchased my first one. Quality is lacking. It arrived with a broken latch that connects the base to the top portion of the igloo (yes, the latches are made of cheap plastic). Also, they do not seem as thick as the older models do-- perhaps not as much insulation in them? I had to return the item because of the defect. My recommendation is to go to a home improvement store where you can purchase pressure treated wood (and where they will cut it into pieces for you)- just some 4X4's for the corners, plywood for the floor and walls and roof, and some screws. Be sure to paint or stain the pressure treated wood before your pet uses it in order to minimize th epet's exposure to the chemicals in the pressure treated wood.