Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Defective Softward

I gave it one star because the program is always crashing on my Playstation 3, causing me to lose my profile each time. I have since been in touch with the third-party seller and they have agreed to replace my defective software. Judging from what I have been able to experience with the actual characteristics of the game, it's potentially a 4-5 star game (if the replaced software is not defective).