Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Cooks great but has a huge issue

Our friends have this model and they love it. We purchased the same one and our first chicken was SUPERB - the best EVER! Tonight we are having guests and went to cook two of them but they are too heavy for this model and fall off. The problem? This model is supposed to be able to hold a 12lb turkey and/or two chickens. The two chickens are only 8lbs. Af first we thought the chickens weren't balanced properly etc. But after trying several times it is simply the weight. I am so sad to give this only a 2 rating since it does cook great, but if it won't cook even two thirds the weight it says, that is a HUGE issue for me. I will be calling them tomorrow to return. Very unhappy and having to go to Plan B to feed guests. Grrrr..... I'm glad I found out BEFORE Thanksgiving!