Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Arrived already broken; got worse

This item arrived with some plastic already broken off. The stretcher was still usable, and I needed to stretch a pair of shoes right away, so I decided to keep it. The stretcher worked fine; I was able to to make my shoes more comfortable one at a time. However, after stretching only 3 pairs of shoes, the screw inside got stripped and now the stretcher is stuck in the closed position! I am purchasing a more expensive stretcher as I write this review. I have learned my lesson about cheap shoe stretchers.