Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Harness will not unplug

I purchased this unit for my 1996 Ford Explorer. The rubber faces on the switches have dry rotted. Based on the posted comments, it was possible to disconnect the wiring harness and just install the two switches. I have been to everyone I know on how to unplug the wiring harness. I need the Amazon world to give me the hidden secret of how to get the wire harness unplugged from the switches, so I can install without having to pull the whole steering wheel.The plugs wiggle but will not release. I even went to a ford dealer and they stated that the unit is made in one whole piece and the harness will not unplug.Need some help here or this will become a worthless purchase