Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Westbend Coffee maker

I ordered this on Amazon and it did not get the free shipping as it was coming from unbeatable sales. I paid $13 for it to be shipped to me and when it arrived it was broken. I then called and was told I could send it back to get credit, which I did at another $14 shipping. None of the shipping was refunded to me, so I paid $27 for nothing.