Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No Picture, No Service from Philips

Shortly after purchasing this model from Philips directly, we began experiencing drop-out of the picture for 10-15 second intervals. These continued and finally, the TV stopped turning on (or took several minutes to turn on). Red blinking lights on the front panel. Philips service was not hard to deal with, but when we got to the authorized service center, they could not even estimate when a part would be available. Philips was completely non-responsive, refusing to even discuss alternatives. We now have a dead set and no recourse. In fairness, when the set worked, it had excellent picture quality, but it is now a large, shiny object on the wall. If you buy a Philips product, follow some of the other advice and purchase it from a dealer with a no-hassle return policy; otherwise you may be very sorry!