Instruct: Classify Amazon reviews into positive or negative sentiment
Query: MISSING PARTS FROM NEW, NEVER OPENED BOOK

I've never written a review before because I have always had good luck with my orders. This time I bought a $150 NEW book basically because it had a CHARM and NECKLACE in the front of it. To mu surprise, no charm, no necklace. Since the book had never been opened I assumed that the order would be complete, wrong. What do I do with a NEW book with missing parts that are the reason I ordered the book in the first place? I am very dissapointed in this site for sending out an incomplete order that cost alot. Any suggestions? By the way, I can't really use the book without the missing pieces.