Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Product is great; packaging/handling ruins it!

We absolutely LOVE Merrick pet food. But the third party reseller is either criminal in their handling of the packages and so rough that the package opens in the corners OR they know the package is open and ship it anyway. I'll give them the benefit of the doubt and go with the former. If you handle the bags from the corners/top, then the packaging will open on you. Guess they don't know or have the muscles to pick the bag up by the middle. So from now on, no more ordering Merrick from Amazon.