Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Love these, but they ALWAYS arrive damaged.

I love the quality of these and have ordered them twice now, but they ALWAYS arrive with one or two damaged or unusable. They're too big for me to want to deal with a return, and the price is so good I feel like I'm still getting a deal.Note that the damage is the result of mishandling during shipping, not because the product is shoddy. Although the box says "fragile," apparently the shipping company still sees fit to treat them like a sack of dirty rags. The box has arrived totally mangled both times.