Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Selmer Paris poor customer service and warranty

We got a bad Selmer C Star and sent it back to Selmer Paris. The mouth piece was not right and we had two different accomplished saxophone players tell us this. We sent the C* back to Selmer only for them to say that nothing was wrong with it. We paid too much for something that was defective and Selmer Paris has a bad reputation when it comes to warranty's (just Google it and see for yourself). We were loaned another C* and the difference is night and day!