Instruct: Classify the given Amazon review into its appropriate rating category
Query: DOESN'T WORK. JUNK.

This little device has been so frustrating and time consuming. I have downloaded software online, I have called our IT department, I have called customer service and was told they were in a meeting, called back and currently sitting waiting for 15+ min and counting. I've even watched youtube videos to see if it was something I was missing, and changed cables in case of a bad wire. NOTHING has WORKED. I think their customer service plays relaxing spa music so you wont go bananas on them. This has been the WORST product I have purchased online. If I had my timeframe to return I would have done it along time ago. It is my fault that I waited too long to return. Just so all reviewers know... I have a MacBook Air, I have the latest software, and guess what... the concept of "PLUG and PLAY" is a darn joke. This has been more like PLUG and THROW AWAY!!!!!!! **** Update: I have contacted DYMO customer service again and have found out the battery was not in the battery compartment, which means it will not work. I assumed with the light turning on it was getting power. Unfortunately this was a packaging error and incomplete project causing me so much wasted time. The man helping me did figure out the problem and although at times condescending in tone was overall helpful, which was obviously the goal. He also is sending me a battery at no charge as it is in warranty. This was nice of him. Stay tuned for change in star rating or not.