Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Orangeonion shipping is bad

I was very upset receiving this product from Orange Onion. I have never complained about shipping after all the products thru all the years. The outer box was fine. The iron box was dented all up. No one would have bought this at a store. I contacted Orange Onion as Amazon requested. They said to contact them if it didn't work and only said they would be happy to help me.It was a meaningless email reply. I looked up their refund policy. I would get a partial refund and stocking fee if the box was opened and returned after 15 days. You would have to return the box unopened within 5 days of shipping.I am very upset. It arrived on time and was a good price. But who cares. I would rate it 1 star if I could find the shipping comments.