Instruct: Classify Amazon reviews into positive or negative sentiment
Query: HP XB 2000 was a catastrophe!!!!

I bought this for my son, who has a disability and uses a laptop with voice recognition software. Voice recognition software files are huge, and we thought the 250 gig hard drive would be a real good thing to have to back them up. Well, evidently, the XB 2000 is not compatible with the voice recognition software. As soon as he installed the base, his VRS crashed, and we haven't been able to recover it. HP phone support quite simply BITES! All the tech could tell me to do in his English-as-a-second-language accent was to run system restore, then blame the software. So now my son has lost ALL his voice user files, just in time for his first semester at college. Angry doesn't even begin to describe how I feel about this, but was glad to find out how crappy the support is before we bought another laptop from HP for the next kid.