Instruct: Classify Amazon reviews into positive or negative sentiment
Query: POOR CUSTOMER SERVICE/Theft by Deception

I was charged $16.75 on this site per protector and the day I received it in the mail it was on this site for $9.84.The ad at that time made you think you were getting two for 16.75.Customer service refused to "price match". Theft by deception. I will be returning my items.