Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Wonder how a 20 GB MP3 player can be SO ...?

Because that's exactly what it is... And not just in the inexpensive sense. I bought this piece of junk months ago and it simply has so many annoying quirks and glitches. The customer support sucks and they won't do anything for you. Buy a Zen, iPod, or Archos instead, just ANYTHING but this.