Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Cyberhome 1500 DVD Recorder Doesnt Work Bad Design

I had a Cyberhome 1500 for less than a week when it started to lock up the disk drive and need reseting to do anything. This was the case for several weeks until it began to lock up for hours at a time and COMPLETELY UNRESPONSIVE TO THE DISK DRIVE.As the last straw...if failed completely. After several phone waits exceeding 45 minutes each, I was told I would get a new one if I sent it back. WRONG. Instead I was contacted by a RUDE and EXEEDINGLY DISTASTEFUL individual who said I need to send $89.95 to get it REPAIRED not replaced. Cyberhome products are unrealiable, the service stinks and the staff are RUDE. Nothing good to say. I will NEVER buy another Cyberhome product. I promise.