Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Love the grill, but the 'out of box experience' was poor

I've got a few BBQ's under my belt and my first 'rotis' and I'm very happy with the cooking performance of this grill. On the downside, one of the interior oven box brackets forming the side shelf holding assembly required drilling (enlarging the pre-drilled hole) to get it to match the bolts and the rotis bracket holding the rotis motor required a phone call to Ducane support to get a replacement. This part has two pieces riveted together and they were mounted upside down. I sent the support person (very professional/helpful!) an email picture showing my problem and was sent out a replacement part the same week. Aside from these quality control problems, everything else is good so far.