Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Design Defect in Make Copy Mode.

The make copy button on the front of the scanner and in the software does not work properly. In my case it makes copies only in draft mode. After getting the runaround from tech support, and even exchanging the scanner for a new one, tech support admitted to me that "make copy" doesn't work. In some cases it prints nothing, in others it just prints in draft. The gave me a "workaround." Scan it as a picture, then tell it to go directly to the printer. But then the copies don't look like the originals. What really makes me made is that they must have known this all the time, and they just wasted my time and tried to wear me down. I'm returning mine and buying another brand.