Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Defective

I purchased this product as a gift. Imagine our chagrin to receive it and set it up only to find that the power cord had been frayed and it would not power up...which may have been good considering the condition of the cord!!Since returning to Amazon (They took care of the return without any problems and I received my refund in a timely manner) I have since found this product at our local Costco. They had one out as a demo set up in a chair for customer use. I tried it and it also did not work. My husband then took a look at the cord, and found that one to be frayed as well. There must be a problem with the production, storage and/or shipping.I would not recommend this product unless the consumer wants to spend time re-packing and returning it!