Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Would've been nice if it worked out of the box...

We're all psyched for the new big screen; delivery day is literally like christmas morning when you were 6 and still believed in santa. Everything is set up and ready to go (bonus, the remote does come with batteries already), 15 mins into glorious HD big screen wonderfulness... the whole picture goes purple, fuzzy, and shifts to the right. What? I thought big expensive things were supposed to work coming out of the box? Apparently not. Oh, and the customer "dis"service tells us that samsung outsources their work to a company that can't be there for another 5 days, they don't bring anything they would need so we have to wait another 2 weeks for them to come fix it. Not cool. The TV seems to be fine now, but if you're looking for something that will work brand new, I'd look elsewhere.