Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad quality and bad customer service

I purchased this model about a year ago, and it comes with 5 years manufacturer warranty. Recently I found somehting wrong with this HD and contacted with WD customer service, after several emails back and forth, I downloaded WD diagnostics utility, and got the report "too many bad sectors".Then I was told by customer service that I need to ship the bad HD by myself and have it replaced. It is ridiculous, think about the market value of this HD around $60 to $80, but I need to pay another $20 to $30 to ship it. And who knows how long the HD will last again.I dealt with HP/Compaq warranty regarding the defective laptop before, they basically sent out a package with postage paid already and I don't need to pay anything. A much better way to handle warranty.