Instruct: Classify Amazon reviews into positive or negative sentiment
Query: never EVER works

The wireless setup on this device is like setting up a 8-cylinder car with no tools and blindfolded as a first-time user. All of the other features are clear and to the point. They have great documentation. Phone support seems really sure that the problem is going to start with your computer. Even if you have multiple computers, with multiple operating systems and different hardware. Once they do take you through 3hrs of tech support, they replace it with a refurb that also doesn't work. I went through three of these and was never able to get my wireless to work on a Toshiba laptop, mac mini, powerbook, dell desktop with wireless PCI card, nor iMac G3 with an airport card.