Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Fluff

I looked at this book in the library (glad I didn't spend the money on it!) and learned little from it. It is full of non-specifics, and provides little in the realm of useful info. Why the publisher thought this was worthy of a book is beyond me. It looks as if the author had to pad the book in order to make it lengthy---and this padding is clearly evident. If you want to learn how to implement Baldrige, there are a TON of other books available (most FREE) that can help you do it. Save the money you would have spent on this, and take your kids out for ice cream. You'll end up with a wiser investment.