Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Product not received as described in ad.

The Samsung toners were not in the retail boxes as stated in the ad. They were simply wrapped in bubble wrap with no boxes. I talked to Samsung representative and was told that if not in specially sealed boxes, no guarantee that they were not simply re-loaded toners. I let amazon.com know and the dealer. I called and e-mailed the dealer to get a return authorization for the toners, but have never received any type of response from GREEN CARTRIDGE TECHNOLOGY LLC, 9009 CANOGA AVE STE B, CANOGA PARK, CA 91304-1540. It has now been four weeks since receipt and the time for return has passed. Very unprofessional for a company to ignore customers. I own a business and would NEVER treat my customers so poorly. I will never order from GREEN CARTRIDGE TECHNOLOGY LLC again.Afraid to use the toners because tampering could have occurred. Out $100.Also, amazon informed me that they would follow up on my request for return authorization and they never did.