Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No support, poor quality

After 2 night time false alarms, I called Kidde for help. No real answers, just the typical suggestion to vaccum the unit out. Or they offered to look at it if I sent it to their facility. (2 weeks)Instead of going without an alarm, I bought another one to replace it. 4 months later, same thing: false alarms (2) both in the middle of the night.Called Kidde again. No help.Send your money to a company that builds a worthwhile prodcut, and can offer support. These guys do not care.