Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Ectaco C-Pen 20 Handheld Scanner

Overpriced and overrated, this company website sucks, they're more into selling their new products more so then having a proper support link. I guess once you buy the product they don't give a @### about you. I find this pen scanner to be very awkward and it doesn't ever scan without multiple errors characters. I bought it based on the high rating and in the review section, I don't know what these people find so fascinating about it. But I was very disappointed, for short one-liner scanning it is okay, but any extensive use is frustrating. I scan into Microsoft Word and find it very frustrating. I have had this pen for a while without using it. So is too late to return it now. But I would never buy any products from this company, that's for sure.