Instruct: Classify Amazon reviews into positive or negative sentiment
Query: doesnt load

After spending 12 hours, thats right 12 hours, tech support could not figure out how to load the software. My operating system is xp but microsoft cant seem to get their antivirus system to work with their operating system. They wasted my time and I'm out 20 bucks to boot. Avoid the product - it does not work at all. Literally. Mine is now a coaster.