Instruct: Classify Amazon reviews into positive or negative sentiment
Query: touch sensitive pad TOO sensitive.

I bought the zen touch player straight from the creative website. At 249.00 it seemed like a decent alternative to the ipod. At first it seemed true. Sending my 1000 songs from my comp to the player took about 2 hours... Then everything fell apart... First the earphones that came with the product snaped in half when i tried to adjust it. 2nd as I tried to sort through the player with the zen touch pad, it almost seemed possesed, it would click on a song when i tried to scroll through the listings, and vice versa. I gave up after a day of frustration, sent the player back for a refund. I will say this though, the customer service dept. over at creative were very helpful, and processed my refund pretty quickly.