Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No CUSTOMER SERVICE

Overall I liked this player. It doesn't skip and it plays just about everything. HOWEVER, if it breaks your (...). I have made over a dozen phone calls from the east coast to Oregon on my dime and waited on hold for too many hours without getting any response. I was told I would have a replacement for the Rio Volt I owned that "just stopped" within two weeks. No there's no reset in case your wondering. (I asked) They ship the product overnight. It's been over a month and I still don't have a new one. After sending 10 emails to all customer service departments they shipped my player through UPS ground. With anyluck it will be here in 12 days like the tracking number says.My Advice, by an MP3 player from someone other than Sonic Blue (RIO)