Instruct: Classify Amazon reviews into positive or negative sentiment
Query: little problem, expensive solution

I, like many, loved my Nitrus. I got it as a X-mas present and it worked fine. Thankfully I didn't experience the dreaded "Upgrader" (yet)5 DAYS AFTER THE WARRANTY WAS UP the volume decrease button loosened up inside (or something); I considered this a miniscule problem.BUT The (unhelpful)Indian lady at support informed me that Rio DOESN'T a repair center but I could pay them another $125 to get a refurbished Nitrus OR save the money just buy another Rio.Given another chance I would've asked for an Ipod!