Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No customer service

I aquired a set of Saitek Pro Flight Pedals about a month ago. The toe brakes lock up using the rudder pedals. Contacted Saitek for help. Received acknowledgement, but no help. Followed up - ho help. Dealer will not acept return. States factory must fix or replace. Can not get any type of answer out of Saitek. Seems like they stuck me with the pedals and could care less. POOR PRODUCT - POOR COMPANYJNJ