Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very Disappointed in Orlando, Florida

I am very, very disappointed with this order. It turned out that the item was damaged according to an email I received from Amazon.com after I placed my order, and I was never able to receive this item. I wanted it for one of my grandchildren in time for her birthday, but never got it. I am now looking for it in stores, with no success. So much for wanting to use Amazon.com for this item, again, I'm totally disappointed.