Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Cheap plastic cracks easily, and NO warranty from Suncast

First, you should note neither the box nor the printed instructions from Suncast contain a warranty because there is no warranty. I called Suncast and was told that they warrant that the reel is not defective at time of purchase only. If anything breaks, you need to buy a replacement part which, when you add shipping, will cost you the same amount as a whole new unit.Second, the way this unit is constructed, the cheap plastic will break, either from the weight of the hose or from the force of pulling on the hose to unwind it.Therefore, I suggest you look elsewhere for a well made hose reel.