Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Awful support

HP used to have a decent level of support and I have had a multitude of their printers. Ultimately, after expired support options, their attitude essentially, "buy another one of our crappy printer so you can buy ink forever"! The software for this device is pathetic and I have tried every level of support that I can find, it goes offline pretty much at every time the computer hibernates or a laptop lid shuts. The printer has to be deleted and reinstalled repeatedly Cannot be that difficult to create a patch but they continue to blame Windows. I believe I will go Epson or pretty much anyone else at this point.