Instruct: Classify Amazon reviews into positive or negative sentiment
Query: bad business practice

I bought this tool knowing it would be cheap and hoping it would last for a month or so to finish a project I'm working on polishing small bronze statues. What I received was a non-functional tool in a package that had already been broken open. The rivit holding the handle of the tool on had been drilled at an angle making it not hit the trigger. What kind of seller puts a useless tool in a broken package into a box and ships it to a customer?