Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Faulty/defective product

I received the item. I plugged it in but it did never charged and the light did not illuminate (The socket works).I cannot send it back because I do not have the original packaging. I expect better from Amazon as I buy a lot from Amazon. I dont know if it is the product or if Amazon sold me a defective one. Either way, I am out-of-pocket 24 dollars and Amazon will not take it back and exchange for a new one.