Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Trimmer defective, Swingline/ACCO customer service nonexistent

I purchased this trimmer for personal, light duty use in a school setting. The trimmer cuts nicely, but the problem was with one of the feet, which fell off and disappeared a few weeks after I received the trimmer. I had to shim the bottom to use the trimmer without it rocking back and forth. I contacted Swingline/Acco and simply asked them to send me a replacement foot. Their response was that they do not have these parts available, and the rep suggested that I go to a hardware or home improvement store and buy some "bump-its" or levelling things. I was appalled that they expected me to spend more money fixing their defective product. Since the foot fell off after Amazon's return window had expired, I now have to eat the cost of returning the trimmer. Buyer beware of this one.