Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Missing pieces!

Well, I am not off to a good start with this product. I bought it based on the glowing reviews. I received the shipment from Amazon today and found that the Heartland Dryer Vent closure was missing a couple of parts. The two main body units were nicely packaged, but there was no floating shuttle or cap in the box or packaging. I called the 800 number at Heartland to get some help, but only got an automated system and answering machine. I will try to reach them again tomorrow, but right now, I am not impressed with the company! The pieces that did arrive look sturdy, but they are useless without the floating shuttle and the cap!