Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broken and not working

I have stated before that when the product arrived the holder for the DVD's was broken. I was lied to and told I would be sent a new holder. It never happened.When I played the DVD's the disc #6 would not play properly and I had to skip much of it in order to see any of that disc. As I said before I WILL NOT BE PURCHASINGANY MORE ITEMS FROM YOU.