Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great printer, support lacking

This printer is capable of outstanding quality, but it's let down by poor documentation, less than perfect software, and terrible support by Canon. The iPF500 wiki is full of reports of dead ink cartridges, dead rollfeed units, and software problems. If you can get an image printed the results are great.I've had no mechanical issues, just software issues that are mostly the result of poor documentation so I consider myself very fortunate. With better support this printer would easily earn 5 stars.I don't regret the purchase, but do your research before you buy!