Instruct: Classify Amazon reviews into positive or negative sentiment
Query: NO CUSTOMER SUPPORT

If you think you will be getting your "Free" update and/or any customer support from this company; forget it. They are only concerned with selling the merchandise and developing newer models and that is it.They advertise that the purchaser is entitled to one free Software update, but they never release any updates. I have been monitoring their site for "2" years for my update and the date keeps moving and/or "No software updates available".They make it extremely difficult to reach them and then they will not return calls or acknowledge e-mail. Consider purchasing another brand.NUVI at least tells you what lane to be in - not this product.