Instruct: Classify Amazon reviews into positive or negative sentiment
Query: bad customer service

I did not buy this exact model, but I did by an ingersoll rand based on their name. The machine has had problems, that sometimes happens, the real problem is getting someone to fix the problems. The customer service at the distribution and repair center is terrible. I would never pay the extra money fr an ingersoll., you can get a better deal with other products and get customer service too.