Instruct: Classify the given Amazon review into its appropriate rating category
Query: The smell is amazing! Whoever packaged it for shipping didn’t do a ...

The smell is amazing! Whoever packaged it for shipping didn’t do a good job. The glass was broken and it was wrapped in brown paper only...nothing to cushion it. Notified Amazon and have a new one arriving soon at no charge. The shipping takes a long time....up to 2 weeks.