Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Lovely, but...

I love Barbie, especially Princess Barbies, and I was very excited when this one arrived in the mail. However, I was surprised to find that she does not look like the Barbie in the picture; her eye make-up is fairly harsh, her crown is much larger and not at all delicate, and the bodice of her gown is not form-fitting. She's not "soft" in appearance like I expected her to be. The quality of the gown and the doll in general are very good, but I would recommend seeing this doll in person before you purchase her because her appearance really did come as quite a shock to me.