Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Dell's products are now garbage

I've been buying dell's for years, but that's going to end. My Inspiron laptop (as well as my last 2 desktop purchases) has been nothing but a huge headache. I've had multiple hardware problems including a hard drive that died, a broekn DVD drive, and stress cracks in the case. And dealing with Dell support, which used to be such a pleasure, is now a nightmare. Expect hours on hold, calls getting disconnected, and technicians who are more interested in saving the company a few dollars rather than honoring their warranty.