Instruct: Classify Amazon reviews into positive or negative sentiment
Query: great at first...

Have had the unit for 2 years.. things keep cracking.. had the screw cap crack and it took over 3 months to get L'Equip to rectify.. first they sent out another piece that didn't work and proceeded to argue with me and tell me that it was my fault the piece wasn't screwing in.. I spent over $20.00 shipping screw caps back and forth and had to deal with attitude from them as well. Finally got the screw cap that works with my juicer with no admittance of a mistake on their part... I JUST started juicing again and now the blank strainer cracked. I am NOT looking forward to dealing with customer service once again. Try another brand with a more reliable customer service.