Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Mine just died (it is the third time)

I bought one when it first came out and it never worked right. Since it was under warranty they sent me a new (refurbished) one and it had the same problem. Then after a two month battle they sent me out a brand new one and it worked great for about a year but then it just died. Actually it isn't totally dead but all it does is blink the amount of memory it has until the battery runs down. I can't turn it off or play any thing.So the support people do the best they can but I don't think the player is designed very well.