Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Below Expectations

I was disappointed in this picture frame for a couple of reasons. I bought it for my husband as a Christmas gift and read all the great reviews on Amazon. When I uploaded pictures to the card and viewed them on the frame they turned out pixelated and small. The photos were screen resolution and not print resolution from a professional photographer and I expected them to be looking better in a digital frame. Also, most of our photos were vertical, but there is not a way to select a vertical format for display on this frame. As a result, the vertical photos display very small on the display. The horizontal photos also don't cover the whole display. I will call customer support and see if they have any suggestions, but if not I am returning this frame. I would not recommend it to a friend. The one thing I like about it is the look of the frame itself. It does not look cheap.