Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Ronco

I ordered this for my mother in law for Christmas because the glass broke on her old one. She was going to roast game hens for our Christmas dinner so I paid extra shipping and handling to ensure we had it in time for Christmas. The product arrived in time but the box had looked as though it fell off Santa's sleigh. When we removed the rotisserie, it had a huge dent on the top. I was VERY disappointed and returned it and ordered it from another website and found it $20 cheaper to boot!