Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Something is different (and wrong)

I've been ordering this bulk pack off Amazon for probably 5 years or so. I actually preferred this tissue to regular tissue (maybe because i have to change the roll less and feel like i'm wasting less and it was reasonably soft and seemed to be good for getting the right amount).Something has all of a sudden changed. It is actually rough now and hard to handle (it used to be soft despite what all the haters said). I literally can't touch it it feels so rough. I have been using it and although it's function to some extent it's highly undesirable. I had a big pack of these and someone thought i had ordered it by mistake (since single ply cheap tissue) and put it in the trash and i laughed at them and said why would I waste perfectly good toilet paper. Now the "New Look" one IS actually going in the trash (or return, i'll see if I can despite using a couple rolls).