Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great the first time around

Unlike all the other posters, I had this straightener for years. Loved it! I have very thick, wavey hair and it straightened it in no time. Didn't rip out my hair, I loved it. So, when it finally did break (the outside cracked) I decided to look it up online to see if I could find it. Ordered another one off of Amazon. The first one I got started smoking as soon as I turned it on and gave off a horrible smell. It also ripped my hair out because the plates stuck out from the housing. I emailed the company and they were great, sent me out a new one and told me to throw that one away. I now have another one and it also gives off a terrible smell. A real shame because I loved my original one..maybe I got lucky the first time around.