Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Missing Graphic - no help from Product Support

I love this program and would have given 5 stars BUT based on my experience product support is non-existent UNLESS you are willing to sit on the phone long distance waiting for help. Email support is simply not there - requests for help are unanswered. I have tried for a month with no response from Nova Development (makers of this program.) This program is missing "Decorative H" from the alphabet graphics and I have found no help from Product Support. Other than this... the program is great fun and I love it!