hcpc how to raise a concern?
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How do I raise a concern? If you need to tell us about a concern, you should fill in a referral form. You can download a referral form by following our step-by-step process for raising a concern at www.hcpc-uk.org/concerns or contact us on 0800 328 4218 and we will send you a copy in the post.
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['Actively Listen. [00:24]', 'Repeat the Concerns. [00:44]', 'Actively Sympathize. [01:01]', 'Apologize. [01:17]', 'Find A Solution. [01:33]']
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Good communication helps patients/clients feel at ease It's common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them.
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["Don't panic or overreact. ... ", 'Do listen non-judgmentally. ... ', "Don't make medication, treatment, or diagnosis the focus. ... ", 'Do speak slowly and simply. ... ', "Don't threaten. ... ", 'Do stay positive and encourage help. ... ', "Don't hesitate to contact a mental health professional."]
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["Don't take it personally. ... ", 'Expect it and ignore it. ... ', 'Give them feedback and indicate the benefit to them to stop. ... ', 'Give them a taste of their own medicine. ... ', 'Explain your own experience. ... ', 'Cite statistics and display your knowledge. ... ', 'Display your credibility.']
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2. Concerns to report. This section defines the four types of concerns that may trigger a mandatory notification about a registered health practitioner: impairment, intoxication, significant departure from accepted professional standards and sexual misconduct. It also explains the concept of 'reasonable belief'.
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['View the sample scenario carefully.', 'Do not take notes, but watch and listen carefully. ... ', "In each scenario, the patient's condition will change. ... ", 'When asked to write responses, write all you know.', 'For every action you state, give a rationale for your actions.']
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Seek Medical Attention Immediately Check yourself, your passengers and other affected drivers for injuries. If any are present, call for medical attention as soon as you can. Don't worry about moving your car, don't worry about contacting ICBC – all of that will come later. Make sure everyone is taken care of FIRST.
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['ASK R U OK? Be relaxed, friendly and concerned in your approach. ... ', "LISTEN WITH AN OPEN MIND. Take what they say seriously and don't interrupt or rush the conversation. ... ", 'ENCOURAGE ACTION. Ask: “What have you done in the past to manage similar situations?” ... ', 'CHECK IN.']
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Telling them “ its OK” and “ not to worry” might seem like minimizing their problem. Just listen and be available. They might be angry or so scared it will paralyze their decision making because they feel their power has also been stolen. If this is the case, be a facilitator and keep them moving.
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['Identify the right patient. ... ', 'Verify the right medication. ... ', 'Verify the indication for use. ... ', 'Calculate the right dose. ... ', "Make sure it's the right time. ... ", 'Check the right route.']
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['maintain a calm and non-threatening attitude.', "try to understand the crisis from the person's point of view.", "explore the person's reasons for distress."]
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['Step 1 Get your HbA1C to the recommended level. ... ', 'Step 2 Check your blood glucose levels. ... ', 'Step 3 Take a higher dose of folic acid. ... ', 'Step 4 Check your medication. ... ', 'Step 5 Have your eyes and kidneys checked. ... ', 'Step 6 Look at your lifestyle. ... ', "Step 7 Check that you're vaccinated."]
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['Registration. The role of the HCPC is protection of the public. ... ', 'Regulation of Social Work Education and Training Courses. ... ', 'Fitness to Practice. ... ', 'Continuing Professional Development.']
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The HPI should be a chronological history of the chief concern. Organized in relation to the date of admission (4 days PTA…) or first onset of relevant symptoms (In 1996…). Be specific when describing symptoms, Use the patient's own words whenever possible and quantify whenever possible.
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["Determine your probabilities. Based on the patient's symptoms, history, etc., what is the likelihood of a particular diagnosis? ... ", 'Gather data by further evaluating the patient. ... ', "Update your probabilities based on the data you've gathered. ... ", 'Consider an intervention to see whether it crosses your treatment threshold.']
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['Refer to the NHS values when answering this question. ... ', 'Explain how PATIENT CARE is something you are extremely passionate about.', 'Tell the panel you often hear people praising the NHS staff for the tireless work they do, and that you want to be part of that team.']