what types of interpersonal skills are required when providing a service to all customers?
243779
['Written, verbal, and nonverbal communication.', 'Listening.', 'Assertiveness.', 'Tact.', 'Empathy.']
309784
['customer service skills.', 'to be thorough and pay attention to detail.', 'the ability to work well with others.', 'sensitivity and understanding.', 'patience and the ability to remain calm in stressful situations.', 'the ability to accept criticism and work well under pressure.', 'excellent verbal communication skills.']
728579
['positive attitude.', 'people orientation.', 'organizational skills.', 'analytical skills.', 'customer focus (natural empathy )', 'understanding of the link between CRM and profitability.']
977965
['administration skills.', 'customer service skills.', 'excellent verbal communication skills.', 'knowledge of English language.', 'to be thorough and pay attention to detail.', 'the ability to accept criticism and work well under pressure.', 'active listening skills.']
601029
['customer service skills.', 'the ability to work well with others.', 'patience and the ability to remain calm in stressful situations.', 'to be thorough and pay attention to detail.', 'sensitivity and understanding.', 'the ability to use your initiative.', 'excellent verbal communication skills.']
489476
Client Relations fundamental skill set: Ability to build and maintain relationships with potential and current customers. Excellent written and verbal communication skills. ... Listen to clients; understand their needs, talk with words they'll understand, lead with empathy, and ensure you're both on the same page.
214122
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
30386
['the ability to sell products and services.', 'excellent verbal communication skills.', 'the ability to use your initiative.', 'to be thorough and pay attention to detail.', 'leadership skills.', 'maths knowledge.', 'business management skills.', 'customer service skills.']
735557
Soft skills bring a humane and personal touch to the service provided to customers through the effective use of behavioural and verbal skills to get your views across. When a customer support person understands the importance of soft skills it will reflect in every interaction with the customers.
816256
Individuals are more willing to work with people they like. ... Even for those who do not work directly with clients, interpersonal communication skills are still vitally important. These skills help facilitate productive co-worker relationships, and can have a large impact on the overall success or failure of a business.
373575
['Enthusiasm.', 'Communication skills.', 'Customer Empathy / Compassion.', 'Patience.', 'Stress Management.', 'Flexibility.', 'Charisma.', 'Company knowledge.']
1394276
['Communication Techniques. Communication plays a major role in all departments. ... ', 'Channel Competence. Different service channels have different advantages, and subsequently require different skills if you want to master them. ... ', 'Customer Success Management. ... ', 'Customer Retention. ... ', 'Proactive Support. ... ', 'Quality Management.']
744204
['Problem-Solving Skills. The number one skill you need to excel in customer service is problem-solving. ... ', 'Clear Communication. ... ', 'Friendly Attitude. ... ', 'Empathy. ... ', 'Business Acumen. ... ', 'Product/Service Knowledge. ... ', 'Strong Time Management.']
592934
['Empathy. ... ', 'Communication. ... ', 'Strategic Decision-Making. ... ', 'Self-Awareness. ... ', 'Customer-First Oriented.']
748063
['Interpersonal skills. Your interpersonal skills are your abilities to communicate and interact with others. ... ', 'Teamwork skills. ... ', 'Leadership skills. ... ', 'Attention to detail. ... ', 'Enthusiasm and personal drive. ... ', 'Initiative. ... ', 'Management and organisational skills. ... ', 'Willingness to learn.']
334918
['Customer Service. ... ', 'Team Work. ... ', 'Communication Skills. ... ', 'Creating a Great Customer Experience. ... ', 'Friendly & Positive. ... ', 'Caring & Understanding. ... ', 'Exceeds Expectations. ... ', 'Professional & Responsible.']
1068551
['to be thorough and pay attention to detail.', 'sensitivity and understanding.', 'customer service skills.', 'patience and the ability to remain calm in stressful situations.', 'the ability to work well with others.', 'the ability to work on your own.', 'excellent verbal communication skills.', 'business management skills.']