how do you manage a customer's expectations?
240226
['Openly discuss solutions. Businesses that have highly knowledgeable customer support teams should be well-versed in the solutions to every potential problem and be able to speak to those possibilities quickly. ... ', 'Provide clear timelines. ... ', 'Be transparent and honest. ... ', 'Remain optimistic, but realistic. ... ', 'Follow up regularly.']
108832
['Restate the problem. ... ', 'Ask for clarification. ... ', 'Personalize your response. ... ', 'Say how you will respond to the problem. ... ', 'Put good news first. ... ', 'Use a polite, positive tone. ... ', 'Avoid scolding the customer.']
752507
["Stay Calm, Don't React. The first thing to do is to remain calm and not respond in kind. ... ", "Don't Take It Personally. Chances are, your customer is angry about a bad product or service, and you're just the unfortunate target for their frustration. ... ", 'Listen and, If Appropriate, Apologize.']
1437966
['Consumer confidence. Seeing as everyone is different the needs of customers will be different too. ... ', 'Build your brand. ... ', 'Meet expectations. ... ', 'Repeat business.']
445061
A customer service plan deeply examines customers' perceptions and expectations of a company, and guides the company through the process of bringing its customer service activities in line with customers' needs.
883094
['Customer Obsession. Leaders start with the customer and work backwards. ... ', 'Ownership. Leaders are owners. ... ', 'Invent and Simplify. ... ', 'Are Right, A Lot. ... ', 'Learn and Be Curious. ... ', 'Hire and Develop the Best. ... ', 'Insist on the Highest Standards. ... ', 'Think Big.']
611413
['Respond as soon as possible.', 'Apologize for their negative experience.', 'Acknowledge your mistakes.', 'Explain what may have gone wrong.', 'Offer an incentive, refund, or discount.', 'Allow them to respond with further questions, comments, or concerns.']
1327225
['Resolve customer complaints via phone, email, mail, or social media.', 'Use telephones to reach out to customers and verify account information.', 'Greet customers warmly and ascertain problem or reason for calling.', 'Cancel or upgrade accounts.', 'Assist with placement of orders, refunds, or exchanges.']
989935
["Don't Take It Personally. Although angry customers take their frustration out on you, they know that you did not cause their problem. ... ", 'Never Argue Back. ... ', 'Kill Them with Kindness. ... ', 'Be Patient. ... ', 'Know How to Apologize. ... ', 'Solve the Problem. ... ', 'Relieve Your Stress.']
753424
['Prospecting and Evaluating. Seek names of prospects through sales records, referrals etc., also responses to advertisements. ... ', 'Preapproach (Preparing) Review key decision makers esp. ... ', 'Approaching the Customer. ... ', 'Making the Presentation. ... ', 'Closing. ... ', 'Following Up.']
320542
['Change product pricing.', 'Reschedule work.', 'Reorganise a department.']
146737
['Leverage Existing Customers. ... ', 'Be Your Own Publicist. ... ', 'Let Social Media Help You. ... ', 'Give A Speech. ... ', 'Give Something Away. ... ', 'Host An Event. ... ', 'Partner Up. ... ', 'Make It Known That You Take Care Of Your Customers.']
965158
['Check in customers using computer programs and equipment and provide guests with directions to their room.', 'Inform customers of all on-site amenities and any relevant information that is needed to use them.', 'Handle and resolve guest complaints.']
1085085
['Devise strategies to raise awareness, promote products, and intrigue customers.', 'Track customer trends to understand their requirement and present products that best fit their needs.', 'Plan goal-oriented campaigns that drive sales and boost revenue.']
795854
["Understand the before, during and after of the customer's journey. ... ", 'Focusing on the customer benefits sales. ... ', 'Support new customers and reduce cost to serve. ... ', 'Work with customers to improve operational efficiency. ... ', 'Help customers make significant changes to be highly valued. ... ', 'Understand your ex-customers to learn how to improve.']
823209
Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, exceptional customer service requires that you go above and beyond customer expectations, according to a January 2012 Smashing Magazine article.
667200
['Be positive and patient: Being a live chat agent, this is the most important quality that a person should possess. ... ', 'Let them explain: ... ', 'Respond quickly: ... ', 'Avoid any errors: ... ', 'Acknowledge them with their name: ... ', 'Apologize at the right instant: ... ', 'Understand the customer and provide an appropriate solution:']