how ofsted deal with complaints?
239318
If you complain, we will review the information you provide and decide what to do. We may carry out an immediate inspection, ask the provider to take action or work with other agencies to look at any issues. However, we will not contact you to let you know the outcome.
1440456
['Complain directly to the person or organisation.', 'Use someone else to help you sort it out (alternative dispute resolution).', 'Make a claim in court.']
108832
['Restate the problem. ... ', 'Ask for clarification. ... ', 'Personalize your response. ... ', 'Say how you will respond to the problem. ... ', 'Put good news first. ... ', 'Use a polite, positive tone. ... ', 'Avoid scolding the customer.']
1164220
['Maintain Customer Relationships.', 'Identify Service Requirements.', 'Sign up Customers to Standard Services.', 'Customer Satisfaction Survey.', 'Handle Customer Complaints.', 'Monitor Customer Complaints.']
181659
['complain directly to the person or organisation.', "use someone else to help you sort it out (called 'mediation' or 'alternative dispute resolution')", 'make a claim in a court or tribunal.']
124606
If you would like to make your complaint in writing, please select 'I want to make a complaint' and complete the form, or download the booklet and send your complaint by post. If you would like to make your complaint verbally, please call our Customer Advice and Information Team on +44 (0)20 7167 6000 (UK local rate).
437836
Ofsted publishes the final report on the Ofsted reports website within 19 working days of the end of the inspection. If Ofsted judges the school inadequate, the report is usually published within 28 working days of the end of the inspection. A copy of the report is sent to: the school's headteacher.
864742
We cannot accept complaints over the phone but will give general advice. Stage 1 can take up to 50 calendar days, although this can vary depending on the documents you supply.
678522
['Listen and Agree. Allow them the opportunity to vent without interruption. ... ', 'Categorize. ... ', 'Empathize. ... ', 'Take Responsibility and Apologize. ... ', "Let Them Know You're Going to Fix It. ... ", 'Follow Up.']
530111
The Office for Standards in Education, Children's Services and Skills (Ofsted) regulates all nurseries throughout the UK to ensure consistent standards are maintained and children's needs are being met. Ofsted inspect nurseries every three years to ensure standards are high and to advise and enforce improvement.
1422165
['Keep your appointment with the investigating committee. Your manager, HR, and any other neutral party could be involved. ... ', 'Listen. ... ', 'Consult a lawyer. ... ', 'Share your side of the story and offer proofs. ... ', 'Do not retaliate. ... ', 'Ask to understand your options.']
406752
['Acknowledge what children do or say. ... ', 'Encourage persistence and effort rather than just praising and evaluating what the child has done. ... ', 'Give specific feedback rather than general comments.']
1045724
['If internal exams, do that through the school principal or exams officer. ... ', 'If private candidates i.e GCE students, write directly to the exam body and submit personally at the counter.']
444453
['A clear chain of communication. Employees must know whom to approach with a complaint or concern. ... ', 'A specific procedure for filing a complaint. ... ', 'Quick response. ... ', 'Whistleblower protection.']
561019
Report the Action to a Government Agency Consumers can contact the FTC with FDCPA concerns. You can file an online complaint using the FTC's Complaint Assistant at www.ftccomplaintassistant.gov. Consumers may also contact the Consumer Financial Protection Bureau (CFPB).
186340
['Remain calm, listen to what they are saying, ask open-ended questions.', 'Reassure them and acknowledge their grievances.', 'Provide them with an opportunity to explain what has angered them. ... ', 'Maintain eye contact, but not prolonged.']
949847
New key judgement categories The most obvious changes are the removal of a specific category for outcomes and introduction of the broader category 'quality of education'. So the four Ofsted inspection categories will be: Quality of education. Behaviour and attitudes.