how do you deal with angry customers examples?
237455
['Try Not to Take it Personally. Your aim should always be customer satisfaction, whatever the situation. ... ', 'Reassure the Customer. ... ', 'Show Empathy. ... ', 'Keep it Factual. ... ', 'Add Personality. ... ', 'Offer Solutions. ... ', 'Let the Customer Vent. ... ', 'Take Suggestions to Management.']
1164241
["Don't buy into their negativity. ... ", 'You are not their problem solver. ... ', 'Give yourself a break. ... ', 'Hold your tongue. ... ', 'Take charge of the conversation. ... ', 'Be the light.']
616452
["Answer incoming calls and respond to customer's emails.", 'Management and resolve customer complaints.', 'Sell products and place customer orders in the computer system.', 'Identify and escalate issues to supervisors.', 'Provide product and service information to customers.']
126080
['Listen. ... ', 'Provide validation to the caller. ... ', "Don't react emotionally. ... ", 'Train yourself to be pleasant. ... ', 'Find the root of the problem. ... ', 'Offer multiple solutions. ... ', 'Avoid putting a caller back on hold. ... ', "Be honest, avoid vague terms, and don't make promises you can't keep."]
224241
["Invest some time. Sometimes a patient's anger is really a cry for help or attention. ... ", 'Dial up the empathy. When patients become belligerent, it can be hard to stay calm. ... ', 'Keep your cool. ... ', 'Mind your body language. ... ', 'Physically protect yourself. ... ', 'Legally protect yourself. ... ', 'Try to end the conversation on a positive note.']
419769
["Don't take it personally. Stellar customer service is all about creating personal connections. ... ", "Listen. Even if you've heard it all before, remember that your customer hasn't had the chance to say it all just yet. ... ", 'Empathize. ... ', 'Apologize. ... ', 'Stay Postive.']
719455
['I listened carefully to what the customer had to say.', 'I apologised and empathised with their situation.', 'I confirmed my understanding of their concern.', 'I took responsibility to resolve the issue.']
1327225
['Resolve customer complaints via phone, email, mail, or social media.', 'Use telephones to reach out to customers and verify account information.', 'Greet customers warmly and ascertain problem or reason for calling.', 'Cancel or upgrade accounts.', 'Assist with placement of orders, refunds, or exchanges.']
1158268
['What would you do if you made a mistake that no one else noticed? ... ', "What would you do if you were asked to perform a task you've never done before? ... ", 'Tell me about a time when you failed. ... ', 'What would you do if an angry and dissatisfied customer confronted you?']
433696
['Try Not to Take it Personally. ... ', 'Reassure the Customer. ... ', 'Show Empathy. ... ', 'Keep it Factual. ... ', 'Add Personality. ... ', 'Offer Solutions. ... ', 'Let the Customer Vent. ... ', 'Take Suggestions to Management.']
196290
['#1: Put Your Emotions Aside. ... ', '#2: Avoid Challenging Their Complaint. ... ', '#3: Thank Your Customer. ... ', '#4: Acknowledge What They Say. ... ', '#5: Offer Support. ... ', '#6: Be Flexible. ... ', '#7: Make Sure Your Customers Hear What You Are Saying.']
356289
['Reduce response times. Good communication is vital and customers hate waiting. ... ', 'Have all information at your fingertips. ... ', 'Prioritize customer requests. ... ', 'Make sure the request ends up in the right hands. ... ', 'Help your customers help themselves.']
224634
['Listen carefully and with interest to what the customer is telling you.', 'Apologize without laying blame, regardless of who is at fault.', "Put yourself in the customer's place, and respond in a way that shows you care about his or her concerns."]
412516
► Answer 1: I like dealing with customers even though many are irritating and irate. However, I do realize that my job depends on the customers' satisfaction and therefore I make a big effort to satisfy them. ... I get a deep sense of satisfaction when solving problems or helping customers out in one way or another.
1354686
['1) Stop the Bleeding. ... ', '2) Zoom Out – is this just a seasonal trend? ... ', '3) Rally the Troops. ... ', '4) Create An Offer. ... ', '5) Pick Up The Phone And Call Your Customers. ... ', '6)Review Your Marketing. ... ', "7) Remember, You're Not Alone."]
1021393
['"If a customer brought in a competitor\'s ad with a lower price on an item already marked down, how would you address their concerns?"', '"Can you describe a time where you had to deal with upset or irate customers?"', '"How has your work history prepared you for the position?"']
553889
['Answer customer inquiries via phone, email, and in-person.', 'Direct customers to online resources.', 'Update customer records in the system, including notes about interactions.', 'Pitch ideas for improving customer care.', 'Create and maintain reports about customer interactions.']