what are the four unique characteristics of services?
240860
The main paradigm of services marketing is that services are different from tangible goods. They are distinguished on the basis of four unique characteristics – intangibility, inseparability of production and consumption, heterogeneity, and perishability.
1041327
['Tools. ... ', 'Experience. ... ', 'Systems. ... ', 'Emotional Appeal. ... ', 'Sustainability. ... ', 'Growth. ... ', 'Function. ... ', 'Aesthetics.']
891030
['On-demand self-service. ... ', 'Broad network access. ... ', 'Multi-tenancy and resource pooling. ... ', 'Rapid elasticity and scalability. ... ', 'Measured service.']
1068235
['Product Quality. Products that fit customer needs and fulfill customer expectations. ... ', 'Service Quality. Services involve intangible elements of quality such as environments, customer service and customer experience. ... ', 'Experience Quality. ... ', 'IT Quality. ... ', 'Data Quality. ... ', 'Information Quality.']
1271270
['Depth. A deep product or service has a robust set of features. ... ', "Intelligence. An intelligent solution solves people's problems in smart ways. ... ", 'Completeness. A complete solution provides a great experience that includes service, support, and a string of enhancements. ... ', 'Empowering ability. ... ', 'Elegance.']
759026
They have four defining characteristics. They exist for reasons of policy; they provide services to the public; they are redistributive; and they act as a trust. They consequently operate differently from production for profit, in their priorities, costs, capacity and outputs.
334918
['Customer Service. ... ', 'Team Work. ... ', 'Communication Skills. ... ', 'Creating a Great Customer Experience. ... ', 'Friendly & Positive. ... ', 'Caring & Understanding. ... ', 'Exceeds Expectations. ... ', 'Professional & Responsible.']
472131
Service quality can be measured using five dimensions: tangibility, reliability, assurance, responsiveness, and empathy.
1423996
['Ability to listen. This goes without saying for a customer service agent. ... ', 'Communication. ... ', 'Emotional intelligence. ... ', 'Empathy. ... ', 'Enthusiasm. ... ', 'Works well under pressure. ... ', 'Independence. ... ', 'Organization.']
1434466
['Must Be: The quailty characteristic must be present or the customer will go elsewhere.', 'Performance: The better we are at meeting these needs, the happier the customer is.', 'Delighter: Those qualities that the customer was not expecting but received as a bonus.']
807253
['Active Listening.', 'Adaptability.', 'Communication.', 'Creativity.', 'Critical Thinking.', 'Customer Service.', 'Decision Making.', 'Interpersonal Communication.']
1333548
["Reliability. A reliable service such as an airline that's usually on time.", 'Responsiveness. A service that is responsive to the individual needs of customers. ... ', 'Empathy & Tailoring. ... ', 'Competence & Diligence. ... ', 'Consistency. ... ', 'Safety & Security. ... ', 'Environments. ... ', 'User Interfaces.']
147566
['Comprehensiveness.', 'Clarity.', 'Homogeneity.', 'Suitability.', 'Stability.', 'Elastic.']
692289
['Customer centric. ... ', 'Data means power. ... ', 'Consistency and continuitiy through all the channels and devices. ... ', 'Redefinition of operational processes. ... ', 'Business model monetization. ... ', 'IT leadership and its integration with business management units.']
1023615
The four characteristics are periodicity, universality, actuality and publicity. They are not justifiable elements of newspaper products, but of the purposes of society and history.
762992
The four key characteristics of monopoly are: (1) a single firm selling all output in a market, (2) a unique product, (3) restrictions on entry into and exit out of the industry, and more often than not (4) specialized information about production techniques unavailable to other potential producers.
1379279
['Low cost product/service.', 'Customer-focused product/service approach.', 'Innovative, state-of-the-art product/service approach.']