Customer Service: Do they really do this?
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
223425
Unfortunately, my luck with them was not as good as some of the other responders. Went through similar situation-card purchased on Amazon and got cut off by the fraud department. After jumping through all the required holes, it still took 3+ calls and was finally turned back on after 4 days. CS is not Straight Talk's strong point.
1943472
I recieved an email from this company when i recieved my order and they seemed to want good customer service. See if you can find your email or google the company.
2004853
They have an excellent and responsive customer service department. I think it would only take a phone call and they would send you the correct product.
1317456
That question Should be directed to the the company's customer service, I have not a clue.
947049
I called and they use ATT.I had a very positive impression of the company from my conversation.They don't outsource customer service!
1490896
I do not know. I have not tried it. You can try calling the customer service number they use real people to answer questions, which is great. I have found them very helpful. Also you might try the FAQ on the web site.
143645
I don't think so, call them. It is good to have and they respond fast. I have made claims when something quit working.
751939
Contact Customer care, they are pretty good about working with their customers.
786113
I do not know but the company tries to be helpful, is there a way you can ask them directly??
1670144
No. No one would answer the phone. You had to leave a message and they were supposed to call you back. I never heard from them so I went through Amazon to get a refund
1689849
Call Customer Service. I had an initial question and they were REALLY great!!
1978877
James you are correct. If you pay any attention at all to product reviews, it is blatantly obvious. An average customer doesn't use all the technical information that the companies will. Sad thing is now customer reviews are only helpful if they are bad. Those are the only ones I read and go from there.
2225756
If I remember correctly I think it does. I would ask customer service if you can.
1803789
That seems more like a question for the Secret customer service department.
525232
Supposedly. I've tried to make a claim but it took a couple emails before they replied with a lie to avoid fixing a minor issue.
1560649
Sadly, I have no idea...but their customer service is AWESOME, i had to call them for something else once. The phone number on their website takes you directly to a real person, they're like a little mom 'n pop shop.