One of these chairs that we ordered came without the piston and the sleeve that goes between the seat to the base. How do I get one?
476960
Obviously Sylvia you must request the parts from AMAZON or the sub dealer who shipped the items. Usually AMAZON sends a request for a rating where you can let the seller know you have problems.
476961
I had to return the entire chair and received a new chair immediately. Go to your order page on Amazon and click on return for more information.
1456178
Go to the company website to get a manual. I no longer own that chair, I sold it.
2210397
Yes, It was at the Kalona Post Office in the bottom of one of their tubs. I told the clerk I was mailing you a notice that the envelope came with no handle in it and she said "wait a minute, could this be your handle? It sure was but they had no way of knowing where it went. So my chair is fixed!!!!
1284718
Contact HON directly. They'll ship you a replacement. Google should get you contact information for their CS department. They may ask for proof of your purchase date which you can do by printing an Amazon invoice (assuming you bought the chair from Amazon).
1509680
Have no idea where the store is located. I ordered online. Extremely pleased with the quality of the chair. Good luck.R. Parker/Moorestown, NJ
528017
They came 4 in a box, so I guess you would have to contact the company. They are great chairs tho...
750029
replace with what was in the chair, posts or size could be wrong, never heard of the battery your talking about not on powerchairs anyway
832337
try the original company or call wherever they sell the chair and see what kind of info you can get from them. we casn't do it ourselves..as it is s specisl kind of elastic. or google; elastics for chairs.
1339907
No. The casters broke on mine and I cannot find any replacements. Don't buy the chair.
661195
You may also try Cymax.com. I saw the chair on their website in the maple finish. You may have to call them to find out if they are still carrying the entire set. I hope this will be of some help to you.
586540
I don't know and would contact the distributor. We love the chair and my husband is a person of size and it really supports him. We've never been disappointed with the purchase. I highly recommend it.
1518697
The cylinder is all you need. Get a 2x4, hammer the old cylinder out using the wood and a hammer. Then spray wd40 on the part attached to chair and use a pipe wrench to remove. Installation you just plop it all together. Just don't activate the part the chair sits on before attaching.
820807
I found chairs on Amazon, but from a different retailer. They were quite costly.
2257494
If you do not have the manufacturer's paperwork anymore, to order a new strip, take the strip to your local home improvement store. You might luck out w/a workable replacement part. This happened to one of my chairs, also. I re-glued it back in place.
850720
Turn chair upside down. Detach the seat from the stand. The gas cylinder will usually be stuck in the wheel base. Get a large pair of channel locks or locking pliers and someone with some muscle to force the old cylinder out. You may have to use oil or a few whacks with a mallet to loosen it. Then simply insert new cylinder into base and replace seat. Hope this helps.
887065
I have not had a problem with the chair.Contact Amazon,that have helped me out in the past...Good luck
614536
I have no idea. Since the chair I received was not the one I ordered, I have not even opened it yet.