I recently purchased the phone and did not receive a $25 airtime credit. Can I get an Amazon.com refund?
478214
i would contact AT&T via their facebook page by posting there and get a social manager to contact you as they were able to fix the problem for me. when i called AT&T generally, depending on which representative, the person I got wasn't helpful b/c they did not know and understand the situation, so best to have a manager handle this. if somehow you dont get through to AT&T to do this, then I would contact Amazon about such to get $25 credit toward Amazon if all else fails.
249600
S.DowlingI'm having the same problem trying to obtain the $25 rebate. I attempted to follow Lyman's steps below but with no avail. I've contacted Amazon via email as I couldn't find a number to call them directly. If anyone has the customer service #, I'll give them a call.
912469
I bought it on Dec 5th and have not yet received the credit. I sent an email to customer service today and they responded saying I was eligible for the $100 Dish Network $100 promotion instead of hte Amazon one. I just responded to them correcting them. Hopefully we will get the credit soon.
1094526
I sent it back and they never returned my credit. It's been 6 weeks. I filed a claim with amazon. This is a smaller unit.
544952
If buying it off line, you can always ask the seller before purchasing the phone. If the esn isn't clear when buying it you can always get a refund back because that will mean you were sold an usable item. The easiest way though would be to contact the seller.
982807
I would not know I bought a year ago and the HTC phone did not work, I made the comment about it and no one answered me what happened. I only feel cheated by amazon and store that sold me
815377
I had no issues. If you still have your box it cane in, there is a number to call on it or in there website. I cancelled my service via phone but do not have anymore information.
639687
Well try and get yr full refund now if its less than 30 days. Mine paired initially (I Phone 4S) but then stopped abruptly within the first month of owning it. When I returned it for replacement was told it could not be replaced and was provided only a 1/3 refund by Amazon! I was very unhappy with this purchase and Amazon's policy concerning replacement/refund.
789884
I ordered one, it was a t-mobile phone that i recieved. It was an amazon marketplace vendor, so your mileage may vary. To be sure you should probably contact the Seller directly (instead of an open product question).
78597
I have no idea - I did not purchase the electronics because my account was messed up due to the credit card or something. I believe I was charged for the warranty but did not need it? Ugh.
1938580
I contacted Amazon and they refunded me $25.00 to have the phone unlocked. I contacted Cellunlocker.net and they provided an unlock code for $25.00, my phone is now unlocked and working with my UK sim card. Any one else recieve a phone that was not unlocked?
508373
I've loaded the unbox and it works fine. I have purchased several movies and TV shows and they are loaded on my ZEN. It plays perfectly. I did have to raise a "stink" with amazon to get my $20 credit. They said that they were having problems with the promotion and that it would be fixed soon. It never got fixed so I "made" them credit my visa $20. The phone number is 1-888-802-3080.
1377264
You will get the value that you paid through which ever company you bought device from, you must have confirmed receipt of purchase price on file with square trade. So if they cant fix your device and you paid 250, you will get 250 back.
1829235
Call amazon customer service and they should give you a full refund, as they did for me. I too, was fooled by the reseller's bait and switch tactic. When I called amazon customer service, my agent said he could see multiple similar complaints in the history. He immediately. Issued a full refund and even told me that I need not bother returning the product.
78025
Hi Susanna,You can return for refund this phone for the first 30 days after you receive it. This is the warranty period.
466226
If Amazon or the vender is authorized by t mobile then you can place your claim through t mobile. If you bought the device from an unauthorized vender then your are out of luck. The warranty states if you purchased the new device the 12 month warranty begins immediately from the date it was first used on the t mobile network or the date of purchase of the device, whichever comes first.
1474444
The seller calls it new, but it will ship in generic packaging without the manual, and it will be a refurbished or used phone at a "New" price. Check the IMEI number on the battery (or the one underneath a sticker if you have an especially sneaky seller) with your carrier, who will tell you that the phone has been previously activated, and is used. Then try to get a refund. The seller may issue a refund if they've only been caught a few times, but if they're like my seller, they will accept your return, promise to reimburse the return shipping, and then will suddenly go out of business right after you send the phone back. My seller disappeared off Amazon, "contact seller" leads to a bounce-back email from Amazon, and the phone number included in the package had been disconnected. But I'm sure this seller has re-established him/herself on Amazon, simply by using another Z-Shop identity. Filing an A-Z Amazon claim will get your purchase price refunded, but not the return shipping, even if you provide proof that it was promised to you. If you buy a "New" phone and actually receive a used or refurbished one (remember, check the IMEI by calling your carrier), you should not have to pay return shipping--the item is Not As Described and the listing is fraudulent. Refuse to send the item back until the sender provides a postage-paid mailing label via Amazon (don't fall for any "contact us directly" requests, or promises that if you pay shipping they will refund you). Otherwise file an A-Z Amazon claim before sending the item back.