Any idea on what to do if it stops working after a brief drop in water? We cleaned out the salt water and let it dry but it's not working. Thoughts?
476831
Unfortunately I have done it before, if possible try a few cycles of "fresh" (not salt) water through the air intake and pump. Then, run upside down to remove any salt left on valve and in pump. Clean all battery terminals, Hope this helps!
476832
Didn't happen to me so I don't have any idea. You've done all that I would have tried, sort of like drying out a cell phone and sometimes it works and sometimes it doesn't. Sorry.
1007320
You may not have had the plug in all the way or if the water was hot the tube thing that the basket sits on wasn't in the hole at the bottom correctly. Try again and if it doesn't work, I'd send it back! Hope this helped.
2050729
Sorry if I'm wasting your time but thought I'd share my thoughts. I've only had mine a month & haven't noticed any drying to test this out. however, because it doesn't dry out I'd guess it's not water based & couldn't absorb the water. I think a better bet would be to try adding a little oil. I think I'd try baby oil first.
329708
Haven't used it in salt water, it is painted metal. Might want to look for something PVC. I've seen something that is clear as well.
270276
...perhaps saltwater would not be very good ...try and see in fresh, I find that heat affects it.
1658015
Could be defective, of course. Also, it's extremely sensitive and detects even just a single, tiny drop of wetness. I'd call them and try to get a replacement, if I were you.
770449
That happened to us too. You have to put it in water for it to work. :) Have FUN!!!
858957
Hi I'm not sure what's the problem but do you have enough hose to it? I have Diver Dan an he works fantanstic. Are you using this in an above ground pool or in ground? I have a 24x 52 above ground? Have you checked to see if it has any sticks or leaves inside of the whale? Let me know also if you have your hoses wound in circles might be the problem they are suppose to be memory hoses an not to be wound up? Hope this helps.
1072013
I noticed that mine won't work if its low on water, so make sure it has the recommended amount. It seems after an hour of use it needs refilling.
1072011
Our has worked great.. I would contact the seller and send it back.. Are you using purifies water.. It's a small mist that comes out
645525
Sounds like it got wet. That doesn't mean it was damaged. If it charges and lasts a half day with use or a whole day on standby its prob working as well as mine does.
1576993
Wipe it off and dry it. Once dry it resets in a few minutes. I only had trouble with it once had to shut it off for about 20 minutes.
1015021
Works great in chlorine pool, not sure about salt water, when actually working.
1860635
Try this: Remove cover, empty out all the water and then fill it with fresh water. If that doesn't work, then try this: unplug it, remove cover, inside you will see sensor (it sticks up a little with a silver metal on top) touch the sensor with your finger. For some reason this works. I think the sensor gets stuck "thinking" the water level is low, so the unit doesn't go on.
1902888
They did replace mine more than 2 months out, but we haven't taken it in. Saltwater again. It worked ok in pools, just not the ocean. They initially told us they wouldn't replace it, but they did - so it's questionable what the real policy is. We were glad to have an exception.
824589
Mine was a little wet. Salt in the earth is frequently damp, but mine dried out. I did research your question and found a solution on this link. Make sure to take the electrical parts off and watch the salt globe carefully. http://www.healingcrystals.com/My_Salt_Lamp_sweats_-_What_can_I_do__Articles_205.htmlHope this helps!
554862
Yes, we have had the exact same problem. I'm guessing this relates to a problem with the water sensor or the electrical connection between sensor and indicator light.