Hi - what is your return and exchange policy? Thanks
451586
Hi, thanks for posting your question. This Room Divider is sold by several Marketplace Sellers. Most sellers offer a returns policy equivalent to Amazon.com's, while some seller returns policies may vary. You can read about our Returns Policies on the following link:
1544639
Thanks for your question! Return policy can vary from seller to seller so it depends who you order from. Most sellers on the site align with Amazon's return policy which allows you to return items within 30 days for a refund if you are unhappy. You can read more about Amazon's return policy on our help page here:
1230409
Hello, If you need to return an item, you must request a return authorization through your Amazon account. Sincerely Gerrie
889132
Hi!You have to find on the return center on amazon website. There you can access how to go about contacting the seller through amazon for a return or exchange.
1654745
Did you email the seller? Because this question is going to people who purchased the thread, not to the seller. We can't answer about the return policy, only the seller can do that.
1173051
Yes, the company offers a 30 day return policy. We are in the process of sending this back now.
324455
I would contact Amazon. Go to Your account. In the drop down menu click "your orders". Then select the order it was placed under. On the right hand side there should be an option for returns/exchanges. Good Luck!
996877
Contact Amazon. They will issue a refund and have you send it back. There are no exchanges. Save the time and go straight to Amazon.
257804
Hello, We accept all returns within the first 30 days, still in new condition in the original packaging for full refunds. After, within the first 60 days the item has to be in the same condition(new in box, etc), and once received we would process a refund -25% restocking fee. After there is a 1 year limited warranty covering manufacturer defects and condensation. If you have any additional questions or concerns please feel free to contact our customer service. Thank you
1056656
I am not sure about return policy. However I had the some concerns but I really, really like this machine. I have low back and knee problems and it gives me the option to adjust easily if having a painful day. It allows me to do intervals without having to get off and make any machine changes. It fits in a very small space in my bedroom with no problem. My niece is a personal trainer and when she visited me last year she really liked the way this machine worked for me. I had no difficulties with assembly. Because I have hardwood floors I purchased a runner to place underneath. It is quiet too. This system is a great combination that works great for me. I hope this helps. Oh, FYI, I have an expensive total gym system I purchased before this that I am trying to sale because it is not easy to use and is not as compact.
149978
I returned mine and it was super easy. Just process a return through Amazon. The seller responded quickly and sent me an email with return shipping labels. I did have to pay the postage.
1579642
Hi Clark, the return policy is stated near the description of the item (amazon's). Just wondering, after reading the reviews, is there something else you wanted to know? Something that would be a deal breaker?
1923806
I am very happy with mine. Do these other sellers guarantee a free return or exchange? I would stay with Amazon.
880402
I was sorry to learn that Amazon doesn't help their customers with returns on items that don't wear properly. I emailed ROK to see if they will provide assistance in the states. It would be costly to send it back to the UK. I just emailed so I don't have an answer yet, sorry. I'm hoping for the company will come through.
111749
Amazon should give you return instructions. I've had no trouble with returns in the past.
1773729
Thanks for your quick answer. I like to make sure before placing an order I hate to deal with returns.
306024
Hello, thank you for your question. This item is sold by a seller. They offer a 30 day return policy on purchases. Here is a direct link to the seller's help page which will offer more information regarding to returns/refunds: