Doesn't charge anymore. If I press the button, all four LEDs turn on from right to left, then off, then left to right, then off. Any ideas?
456037
Mine won't charge anymore either. I think the product may be defective. How are you charging your device?
456038
Sounds like it's not holding a charge. It should scale all four lights and then light 1-4 lights depending on the charge level.
456039
I suggest that you contact the seller and let them know that you have a defective device. I did this and they emailed me a shipping label and returned my money. Mine would only charge my phone 10% then it died.
235320
I'm having the exact same problem. Although my charger was somewhat inconsistent before it died completely. (For about a month the light would come on on the charger about 3/4 of the time when I plugged it in.)
496973
I'm assuming you have it plugged into a USB port to charge it or pressed the power button to check charge level. Accd to user guide, 1 LED blinking = less than 10% capacity and needs charging. After a few hrs of charging one light will be on solid, middle should blink, then middle solid, 3rd blinking. When fully charged all 3 lights should be on solid (~ 6 hrs). To minimize charge time use a 1A or higher USB charger vs a computer port which only puts out max of 1/2 A.
592084
Sorry to hear the LED light is blue on one of the chargers. We are afraid it is defective. Others who have purchased this item and are experiencing the same problem are also welcome to contact us.
1987041
If you are asking why the battery will not charge, I had a similar problem with 2 of the three I had purchased. Apparently there was an internal problem, because I updated the BIOS as was suggested and that did not fix the problem. Ultimately they had to be returned to the manufacturer for repair.
57676
If the LED's are not broken, the most likely problem is the appropriate plug is not properly seated in the controller. Re-seat all of the plugs and try again. If that doesn't work, then the LED's or connections are bad.
202355
Unfortunately I have not had any luck getting support for mine. Mine won't charge to the point the led comes on. Initially I got an email from them which I responded to but then nothing.Point being I'm not very confident customer support or customer service will be able to help you.
713424
I believe it's a defective LED driver or at least one of the components in that power circuit. I had similar problem with one of the 18 units after 2 months of used. I would recommend contacting the seller to see if they can send you a replacement. I plan to do the same this week. It should not happen.
817429
The led light show when it is charging. Unplug the power bank and press the button and the light should go all the way to the top.
1550308
I have had mine for over a year and have not had that problem; however, I have seen this issue before, and it is usually a driver problem or battery issue. Try this: http://www.pcworld.com/article/225265/battery_not_charging.html
1666218
When I charge mine, I plug it in & turn both power buttons on. When all three lights are bright I then considered it charged.
2152169
If it is charged up, then hold the on button down until it lights. If it doesn't, it is likely faulty.
1294940
I would put the last one you put it in another pla see if it happens could be faulty wire on led move around if the one like Christmas lights recheck all connection let me know if works or not
1049304
Doito, went dead, no LED light indicates to me that your batter is nolonger connected, Check to make sure it has not disconnected, make sure it's not bad. Even new batteries are bad out of the box. I experienced this first hand as an electronics tech
441854
I have 4 that are less than 1 year old and have all stopped working. I have power up to the LED chip but no light output. I currently have a LED chip on order to try and fix the problem.
2282457
I had the same problem. I noticed a small drip stain on the LED cover. Cleaned it with a little Windex on a rag. Now works perfectly.
778574
Hi, When the light is green its not charging any more, Battery is at 100%. its supposed to start discharging.