We just bought one of these for a psc1315i printer and the plug won't fit into the printer, the flat spot is in the wrong place...any suggestions??
469699
I am sorry. It's been over 2 years since I bought it and I don't recall. I don't have that particular one anymore.
469700
I got the same one. I had to call HP and ask why the plug I got would not fit. They said I needed a plug with a grey tip. And the one amazon had was black. And it would not fit my printer. Hoped it helped.
2001559
Check the a/c unit, when the cables get bent or crimped, items tend not to turn on or off. If you can, flex the cable while plugged in, find the 'sweet spot' and tape a Popsicle stick to the cable (or anything else that keeps it in the correct position to work. IF the pwer supply is dead, read the back and see what amp/volts it has and use a substitute that matches. Worst case scenario search on amazon for a new charger. If there are none, let me know what the volts/amps are and I will list the one I removed from my printer and list it, if I still have it. I have 2 medium sized tubs of just power supplies from stuff that died. : )
2056327
You will want to make sure that the cartridge is seated properly. I have had them stick up a bit. If that doesn't work, contact the helpline. Good luck!
1947712
I wiped my cartridges' 'chip' before installation. I also received a message from the manufacturer that it was not a 'genuine' replacement on my computer screen. If I continue with installation it will null and void the printer warranty. I continued, and clicked ok. After the nasty-gram it worked fine. I also unplugged my printer for about a minute and plugged it back in. Have you contacted Inktonerman? They may have some suggestions. I hope this helps, it's so frustrating.
1158400
Hello Cindy, I cant answer that question for you. Mine worked great when i installed it. I dont know enough about printers to assist you. i apologize.
525754
Before panicking, I would unplug the printer for 30 seconds after shutting it down, and do a reboot with the new cartridge in. If that doesn't work you can try it with the old cartridge in and then change cartridges after the reboot. I'm figuring you probably have this resolved by now, so can you tell us what ended up happening? Thanks.
1030390
If you have put in a new print head and the re-alignment fails, try taking it back out and then reseating it. This worked for me. I must not have gotten it in right the first time.
1002627
I had the same problem the other day and I found it was my fault because I had pushed the cartridge in too far. When I pushed in into the slot very lightly just until it clicked it worked fine. The original cartridges were harder to push in than the compatibles...no problem since and they print fine.
1969998
couple things i would check. first is there ink or such on the pins that read the cartridges, clean with q-tip and isopropyl alcohol. Much worse case, is there a crack on the carriage the printhead sits in or a loose cable to the carriage? or perhaps easiest of all. your cartridges pushed down until they clicked into place?
447617
I could not get the print heads to work and my HP Office Jet 8500Pro is siting idle. I could not find a way to make it work. I spent hours withHP tech Support and they could not help, they suspect that the print heads are defective, I wish you can help.Dov Novick at: m34fun@yahoo.com
771210
You need to check your printer cable's plug in as the square shaped. If it is the same, then you wouldn't have any problems. I like mine because it's long that I can hook it on with my laptop as well. I would love to have wireless printer but want to save money on my end. Good luck.
541415
try rebooting it by unplugging it for 30 seconds then plug it back in and start it to see see if that helps. Part of the problem is that when it jams all the way to the left and is not accessible because of the cover it is under, so you can't do anything with the printhead or the cartridges.
1137889
no it is not working on my printer, i think there are some things i have to adjust on the so called chips or something.
1335808
I never had that problem, but then your printer is probably different than mine. Have you tried unplugging the printer from power source and the computer, wait a few minutes and plugging back in? Sorry I can't be more help.
1636225
Mine never worked right from the start. I use it to couple two USB cords. When I want to print I make sure the USB cable from that computer is in the side of the hub that works. I should have returned it but this puts it out in front of the printer for an easy exchange.
230419
Didn't work in my printer it showed up as non compatible on the monitor. I had to return it at my expense. And yes it said on the box it was for my printer.
1030389
It is hard to understand your question. Is your question: What happens when you run an alignment check on your printer, It fails? If that is the question, check your manual for solutions to the problem. Check also if you have the printhead put in the proper slot.