Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
382961
TV ears are great. The only contrary remark is if you should break the metal band between the ear pods. Do not expect them to replace or repair. I sent a pair to their address in So Cal along with the broken ear pods/band with my approval to repair or replace with my credit card number. They NEVER responded in any form... Other than that they are worth the cost. Thank you for asking. DP
2028520
Their customer service is awesome. I had an issue with one of the buds. They sent me a new ones. No charge. You should prob contact company.
1589934
My headphones broke (again) and I spoke with customer service and they said they ran out in all of their warehouses so they issued a refund. May still come with a warranty, not sure, but either way they are out of replacements and the headphones are almost guaranteed to break within a year.
851189
Sorry. My earlier response was to the phone having an ear bud outlet. Hope that was clear.
1331279
text of email I received from JVC ...Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and Sundays 10am to 5pm EST. If we can be of further assistance, please let us know at customerrelations@jvc.com. text of email I received from JVC ...Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and... » Read More text of email I received from JVC ...Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and Sundays 10am to 5pm EST. If we can be of further assistance, please let us know at customerrelations@jvc.com. « Show Less
2192178
It says to contact them @ GadgetBRAT if you have questions ,so click on the sale 50 % off! Ear hook Kit to the left and see the blue address for GadgetBRAT click thatto contact them . it also says >>>>> Ear Hook Kit Replacement for Bluetooth earhook 2-black, 2-clear clip loop (6-free Foam Buds) COMPATABLE WITH: Lg-hbm 210 230 235 330 520 570 730 760 770 800 Motorola h12 h15 H270 h371 h375 h385 h390 h560 h620 h680 h681 h690 h695 h780 h790 HK100 HK200 Samsung Wep 480 490 650 750 850 870 Samsung Bhm 3500 & Plantronics 925 975 M100 Please Verify Your Make/model Before Purchase! Contact Us with Issues. Thanks Bluetooth Fixerby GadgetBRAT It says to contact them @ GadgetBRAT if you have questions ,so click on the sale 50 % off! Ear hook Kit to the left and see the blue address for GadgetBRAT click thatto contact them . it also says >>>>> Ear Hook Kit Replacement for Bluetooth earhook 2-black, 2-clear clip loop (6-free Foam Buds) COMPATABLE WITH: Lg-hbm 210 230 235 330 520 570 730 760 770 800 Motorola h12 h15 H270 h371 h375 h385 h390 h560 h620 h680 h681 h690 h695 h780 h790 HK100 HK200 Samsung Wep 480 490 650 750 850 870 Samsung Bhm 3500 & Plantronics 925 975 M100 Please Verify Your Make/model Before Purchase!... » Read More It says to contact them @ GadgetBRAT if you have questions ,so click on the sale 50 % off! Ear hook Kit to the left and see the blue address for GadgetBRAT click thatto contact them . it also says >>>>> Ear Hook Kit Replacement for Bluetooth earhook 2-black, 2-clear clip loop (6-free Foam Buds) COMPATABLE WITH: Lg-hbm 210 230 235 330 520 570 730 760 770 800 Motorola h12 h15 H270 h371 h375 h385 h390 h560 h620 h680 h681 h690 h695 h780 h790 HK100 HK200 Samsung Wep 480 490 650 750 850 870 Samsung Bhm 3500 & Plantronics 925 975 M100 Please Verify Your Make/model Before Purchase! Contact Us with Issues. Thanks Bluetooth Fixerby GadgetBRAT « Show Less
2081566
Honestly I'm not sure, I got rid of the headphones. Though I do need to update the review. Skullcandy did honor the warranty but had the exact same issue with the replacement headphones. Guess it wasn't meant to be.
1307044
My son bought them... the first pair the leather cover started to pull out from the metal rims and the foam was showing. On both ears, less than a year. But I wrote Monster and they replied saying to return the old headphones and they would replace them. They did. So far so good....
322139
Yes, I had the same problem and wound up getting replacement from the company after I posted a bad review about it. I did, however, find that the problem wasn't as bad later on and no problem using line-in. I'd say always use the line-in and your headphone jack when possible.
449316
mine works fine. I did have to switch the product once with Amazon due to the loose elastic strap. But the replacement came in just two days. I'll say keeping enjoy the music and call Amazon to send you a new one.
444709
I'm sorry don't like those people. But you could call them and see if they will resolve it, they don't want to hear about the broken ones but if you get one of the nicer people they might help you with the price. I'm through with tv ears I sent the broken ones and they replaced them for $80+. They don't care that they break !
1757824
We have made multiple attempts to contact the company directly (with no avail) regarding both questions. The volume on the machine just does randomly seem to almost turn itself off (so low, it might as well be). We experienced the exact same defect on several different units via exchanges to the company, although a select few customers seem to report no problem at all. As to improvements, we have noticed the product appearing and disappearing from various retailer sites...hopefully, it has been an effort to pull the item and find a solution. However, based on other reviews we've seen: No improvements have been made. Currently we are using the one-level-down model from this company and we do like it. It has far less features (fewer sounds/ tones, no clock) than the Version II, but as it actually works and we don't get startled awake all through the night with sound cutting out, it is the only one we would recommend at this time. Homedics could also stand to work on their customer service while they are at fixing the second model.
1153932
hey there! ya, i was about to write a follow up. i got an insanely nice woman on the phone at AT support (found the # on the website) and she sent me a replacement cable for free. kind of amazing really. i would expect to pay at least the shipping if it hapens again. it kind of feels like i got another Xmas present because i wouldve had to buy a new set of headphones if i hadnt found a replacement cable. AT has won itself a loyal customer.
1925864
I called up the manufacturer because my dog ate some of the ear bud tips. They sent me a bunch at no charge. My best guess is that they'll work with you. Regarding the sound deterioration, I haven't yet had that problem although I've been using mine for about a year. I have found that minuscule amounts of water in your ears end up inside the ear buds and destroy especially the lows. Putting moisturizer in my ears before a swim keeps a tight seal.
1205030
Thanks for the advice! I just got off phone with Motorola support and they are sending me a free replacement set of both the small and large earbuds for my S9-HD. Even though I purchased well over a year ago they gave me an exemption and are covering the replacement (shipping included). They normally only cover the first year after purchase. Should receive within a week or two.
519659
They have not, but the Customer Service rep I spoke with was very accommodating and gave me the impression this was not the first call pertaining to the same issue. The rep was the one to suggest a full refund, rather than a replacement. I would imagine this is a known issue they're working on, but who really knows.