My lamp arrived with a visible (when light is off) scratch on the front side of the shade. What can I do to "polish" the scratch so it's less noticable? Thanks! :)
449327
I'm sorry to say that I don't know for sure. My lamp shade has a couple of marks that look like brush strokes from when the frame was painted. It's kind of a sloppy job. Unfortunately, it isn't the quality of workmanship I expected and weighing my options, I chose to live with it as opposed to getting an exchange. Maybe you could try furniture touch up pens /sticks?
449328
As the shade is like paper, maybe you could use a little brown shoe polish on the tip of your finger, worked into the scratch?
449329
Not sure, maybe try rubbing some "Old English Polish" on it, see if that helps.
2221388
No. It sounds like yours may have been a return. But I don't think a scratch or condensation will hurt it. Just make sure there is no rust or other damage and you should be fine.
1975382
Hello:It all depends on your lamp shade base. The wattage used for the light bulb should be no more than 40. Any higher wattage used will damage the shade. If you need any further assistance, please contact us at 214-491-6991 Monday - Friday 9am-4pm CST.Thanks,WPIC Store
1877658
Mine arrived with a broken bulb as well (boo!). I've been unable to find a bulb locally, and when they had them on amazon.com they cost as much as the lamp. This seems to be a thing with this company.
1248120
The fabric appears to be vinyl/polyester. I believe you can dye the lamp shade.
1353127
Hi Ann, Thanks for the extra information. Check underneath your lamp base, if you haven't already, to see if anything could be impeding the base. I have my lamp on fairly thick carpet and have no problems. You could shore up the base with a small piece of wood on one side, or if you haven't had the lamp very long, you could exchange it. It's a heavy, awkward piece, so I would try leveling one side if you can. I am sorry about your troubles. Mine is perfect, but I will say that it can be a little "top heavy" if one is not careful. I hope that this helps. Good Luck! :)
1809671
You use the wet sandpaper included in the kit. Sand out all dings and spend the time to send the light smooth. Mine turned out like new.
1165220
I didn't have that problem with my lamp. It was identical to the old one. But if I was running into that problem I would try to get those screws out from the old one. If that doesn't work try lowes to find same threaded thickness screws and rig it up. I'm curious as to why the old lamp has different screws if it is infact the same model.
720094
I ordered the lamp which included the light bulb. There was no putty-like substance between the bulb strips. I also ordered a replacement bulbto have on hand. I just opened it and no putty-like substance there. If I were you, I would ask for a replacement to the bulb at no cost.
1790946
We have never had that problem. We use our lamp frequently and have had no problems at all. Absolutely love it!
1415051
Some coarse sandpaper would help. Mine scratches off easy so I can't say much good about it.
1361964
When my husgand saw the size of the box he wondered what in the world did I order... then opened the very damaged big box and then another box and then another box - and the large large box had so much damage on it I took photos - but then will have to send the light back since I saw another person had the same problem - no way will the shade slide on the light section of the lamp. Hope you are enjoying yours. To answer another persons question the large box was about three feet long and a foot and a half high with lots of stuffing. Even with all the damage on the larger box the light was not damaged at all...but as someone else said light way too bright and would not work with a dimmer. When my husgand saw the size of the box he wondered what in the world did I order... then opened the very damaged big box and then another box and then another box - and the large large box had so much damage on it I took photos - but then will have to send the light back since I saw another person had the same problem - no way will the shade slide on the light section of the lamp. Hope you are enjoying yours. To answer another persons question the large box was about three feet long and a foot and a half high with lots of stuffing. Even with all the damage on the larger box the light was... » Read More When my husgand saw the size of the box he wondered what in the world did I order... then opened the very damaged big box and then another box and then another box - and the large large box had so much damage on it I took photos - but then will have to send the light back since I saw another person had the same problem - no way will the shade slide on the light section of the lamp. Hope you are enjoying yours. To answer another persons question the large box was about three feet long and a foot and a half high with lots of stuffing. Even with all the damage on the larger box the light was not damaged at all...but as someone else said light way too bright and would not work with a dimmer. « Show Less
989875
Dear Terri,For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return.Best regards,Sunvalleytek
183692
Mine has lasted 2 years now. When you installed it you did not touch the lamp at all with your fingers and transfer anything to the lamp face? That maybe could create a hot spot and it burned out? Sometimes there is just a defect.When I first installed it I must have jarred the optical block so I had a rose tint across the top of the screen about 3 inches down. After a while you learn to ignore it, but I noticed recently that the line is gone. I moved the set a bit recently to get at a side connector and I am wondering whether that jarred something back in place. Now I won't move the set at all until the bulb dies again or something else goes south. Mine has lasted 2 years now. When you installed it you did not touch the lamp at all with your fingers and transfer anything to the lamp face? That maybe could create a hot spot and it burned out? Sometimes there is just a defect.When I first installed it I must have jarred the optical block so I had a rose tint across the top of the screen about 3 inches down. After a while you learn to ignore it, but I noticed recently that the line is gone. I moved the set a bit recently to get at a side connector and I am wondering whether that jarred something back in place. Now I won't... » Read More Mine has lasted 2 years now. When you installed it you did not touch the lamp at all with your fingers and transfer anything to the lamp face? That maybe could create a hot spot and it burned out? Sometimes there is just a defect.When I first installed it I must have jarred the optical block so I had a rose tint across the top of the screen about 3 inches down. After a while you learn to ignore it, but I noticed recently that the line is gone. I moved the set a bit recently to get at a side connector and I am wondering whether that jarred something back in place. Now I won't move the set at all until the bulb dies again or something else goes south. « Show Less
1720385
Judi, the fan should not need replacing. There will be a lot of dust inside. Get a can of compressed air to blow out the dust. When you replace the color wheel, DO NOT touch the optics. The anti-reflective coating is very soft and will scratch easily. Even a fingerprint cannot be wiped off without damaging the coating. Replacement optics are hard to find and usually used so no telling the condition. Yes that seems to be the right lamp.
1194137
I just had to replace the bulb yesterday! My cover pulled off very easily...just need to squeeze the cover a bit to one side and pop out the tab that holds it up there...I'd suggest trying a flat screwdriver if it isn't coming open, though be gentle with the screwdriver. Good luck.
540889
Beware, use soft cloth! We just used an ex dishrag and the plastic(?) screen has lots of little scratches all over which are visible using the black light.