i can't get it to rotate I don't know what i'm doing wrong but the chair won't rotate when the belt is secured to the table. If I unbuckle it it will rotate but it will also come apart.... can anyone help me????? pleaseeee??? i can't get it to rotate I don't know what i'm doing wrong but the chair won't rotate when the belt is secured to the table. If I unbuckle it it will rotate but it will also come... » Read More i can't get it to rotate I don't know what i'm doing wrong but the chair won't rotate when the belt is secured to the table. If I unbuckle it it will rotate but it will also come apart.... can anyone help me????? pleaseeee??? « Show Less
466227
piece of JUNK!! I am on my second one and the first one did not work and the second does not work. JUNK. Obviously Bright starts agrees because when I called to return the product, they told me to just keep it and they would send me another one right away. JUNK.
466228
When I called Bright Starts - today - the told me they wouldn't return it and to call Amazon (or the place from which I purchased it). Horrible customer service! I'm going to leave comments anywhere it is sold. This product is soo faulty. It does not go around the base because it's defective and I think most of these comments (4 or 5 starts) must be seeded, which makes me distrust Amazon for not catching it. Amazon is however providing me a return label to return this for free. I'm not going to bother with a replacement.
466229
Mine works finally when I remove one of the little wheels that keep popping out. I suggest that you call Bright Start. They sent me a return label to return just the fabric seat, then they sent me a newel model which I have not put together yet, and was told that the newer model should be easier to rotate. I was told to keep everything else (the one that I initially received), so on the worst scenerio, I will end up with a set of toy that has no seat, but still usable when your baby turns toddler and play with it, and another one in the box which I hope works. They have good customer service.
1880355
So after contacting mount-it customer support and trying. The hex bit that is in the part that lifts the arm needed to be tightened counter-clockwise. (not clockwise) and it just keeps tightening and doesn't seem to stop. Also there were parts on there that looked like you could put a quarter on and turn it but that was not the case. Anyway the arm lifting part nut turned counter-clockwise a lot. seems to stiffen the thing and give me more control. Im ight keep it now.
2079951
The length of line provided should be enough which will stop the chair from twisting. By adding extra rope that is not similar to the existing line may also contribute to your problem of twisting because rope may cause an embalance. Another remedy may be to invest in the chair hammock stand if you have the space for one or try hanging it from a very sturdy beam. I hope this info helps so you can enjoy your chair, i certainly enjoy mine.
1900834
Initially I had the same problem. I turned the base upside down and straddled it to give myself maximum downward pressure on the caster. I put a very small amount of liquid dish soap on the end of the caster and I was able to rock the caster side to side until it slipped into position. My wife loves the chair--hope this help you. Best wishes.
1116019
It's hard to explain but the highest bar has to be take. Off and the rope just slides back and forth. There are two plastic black pieces on the ropes those have to move to where you want the chair to stay they hold it in place. Hope this helps
1733187
I have the same problem & haven't figured it out - let me know if u figure it out as I bought the chair so it could fold under my desk as space is limited!
201334
I pull out the lever to make the chair lean back. I've never felt the need to make any other adjustment. This is the same approach to "Tilt" that I've used on other chairs. Did you expect something different or have you not been able to pull out the lever so it would tilt?
1348570
Make sure the belt isn't too tight. I put mine together with the the belt as tight as I could get it at first and it squealed. I went back and noticed that the instructions say to keep a little slack in it.
1951150
I was wondering the same thing. I tried pulling on the head pretty hard and it wouldn't budge. It twists in both directions but does not move up and down at all. I'll have to try again when my son isn't using it (it's his bed time right now).
1265187
You just really have to tighten it the best you can. I initially thought the same thing but I was able to tighten the seat and it does not move. The smallest crank makes a big difference. Good Luck!
1158868
Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base. Hope this helps, but as far as the part itself goes, it works fine. Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base.... » Read More Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base. Hope this helps, but as far as the part itself goes, it works fine. « Show Less
1435140
When you are completely inverted the table automatically locks in that position. You have to pull yourself out of that position to return to the upright position. It is a very nice and useful table. It will lock in so you can do inverted situps. If you dont want the table to lock you just have to shorten the attached strap
1200153
Sorry to hear you're having trouble. My chair seems to work fine. Wish I had a suggestion for you.
1348368
Hi, this is my technique, it's awkward: Put the side tray down. Facing the chair, reach down and put your hands on either side of the seat and grasp the aluminum frame. (You are now holding the chair by seat of the chair) Now the action is this: you want to pull up on the side pieces of the chair seat, until your hands touch each other and the chair has folded together. The problem I find is getting the leverage to pull the seat sides upward. My solution is to push the sides of my arms against the chair arms as I'm pulling up on the seat. This is awkward and I look like some weird kind of stork-like bird, I'm sure, but it works for me. My brain can't think of another way to do it. I think I've tried the same move standing behind the chair, but the high back gets in my way. Good Luck! By the way, the colors fade horribly in strong sunlight (I live in the desert). And then the fabric deteriorates. I've been meaning to write Amazon about it. But everybody loves the chairs and finds them comfortable. Good Luck!
1626087
thanks Nadine for your comment. I never fixed the chair. I gave it away to a friend, hopping that she can fix it and use it.
247742
Did you take the black thing off the base? We didn't take that off before putting the top on and the chair would not raise or lower. We had to use plyers to get the black thing on the top of the base off, but once it was off and the top was on the chair does raise and lower. Good luck!
709389
If your remote is not working, the chair won't move at all. At least that has been my experience. A new remote could work, but is there a malfunction. Within the chair?