Find this too difficult to use with iphone. Does anyone know how to reset it to factory settings before I return the product?
451690
From http://www.supertooth.net/EN/HD/#page=page-5 How can I do a reset of the pairings and of the phone books of my SuperTooth HD? The SuperTooth HD must be in pairing mode (the kit must be turned off, long press the On / Off Button (7) until the Bluetooth Indicator (2) blinks red and blue). The kit is in pairing mode now. Now your kit is in pairing mode, ignore the instructions said by the kit. Long press the "SuperTooth Hands Free Assistant" service Button (8) for 5 seconds until you hear a particular ringing in the kit. All pairings and phone books previously registered in the kit have been deleted. You can do a new pairing by following the process.
1530439
Kenneth, the button configuration is a little wonky. Definitely, could have been designed better! It takes a little magic. 1. Switch to "BT Music" using the mode button. 2. Next, press and hold the Mode button again till you see "BT pair." 3. Lastly, on BT Pair, press and hold mode again til the little LCD switches to "Pairing." At that point the device will be in discovery mode and will show up on your phone for pairing.
2278737
Try these steps. 1. Make sure you are running the most up to date version of IOS 2. Go to settings / general, then scroll down to Reset. Click reset network settings. Beware, this will delete all your bluetooth and wireless settings, so you'll have to re-sign in to your router and re-set up your bluetooth devices. 3. Shutdown the iphone entirely by holding in the power button to fully turn it off. Then restart it. After these 3 things, you'll likely have better success trying to pair it. Make sure the headphones are fully charged. Also, make sure when you press the power button on the headphones, you hold it in until you get an alternating red and blue flashing light, not just red a few times then constant blue flashes. It should go red/blue/red/blue/red/blue/red/blue... that's when the device is ready to pair. Hope that helps!
2088688
I just got this item and am I am having the same issue with this and it is a bit frustrating. I bought it because I wanted to use it with USB (I do not have an ipod or anything like that).
1731524
I have the same problem which is one of the big reasons it got a low review from me and probably why it was included for free with the Bluetooth bundle I bought -(especially considering it isn't a Bluetooth device at all!). I wouldn't expect anything else from it - ours sits in a drawer waiting for the day we need to have less volume coming from our iPhone.
951593
You have to add it as a bluetooth device under your iPhone's settings. After it's paired it should auto-connect when you turn it on.
223062
Not sure why it didn't work, on Bluetooth setting and in discoverable mode for my phone. Then with the speaker on I pressed the Bluetooth button and it paired easily. I have my iPhone and iPad connected with it. I have others connected to it at work, iPhone and android based phones. Try holding the Bluetooth button down a few seconds while your device is in discoverable mode. Other than that I don't have any other suggestions. Maybe another buyer could help?
716915
Updated for those of you having this pairing problem with the big speaker.It will pair with your phone if you just plug it in, or at least think it is paired. It will play your calls through it, but not music.You need to do as the first commentor said and hold that button down between the volume buttons until it beeps and goes into pairing mode. Then you should be able to find it again and it will play music.If you previously paired without holding the button down, you should forget the device on your iPhone. Turn the speaker off and on and then use the button. The iPhone should be able to see it again after that. I almost sent mine back until I looked up the page for the large size. Updated for those of you having this pairing problem with the big speaker.It will pair with your phone if you just plug it in, or at least think it is paired. It will play your calls through it, but not music.You need to do as the first commentor said and hold that button down between the volume buttons until it beeps and goes into pairing mode. Then you should be able to find it again and it will play music.If you previously paired without holding the button down, you should forget the device on your iPhone. Turn the speaker off and on and then use the... » Read More Updated for those of you having this pairing problem with the big speaker.It will pair with your phone if you just plug it in, or at least think it is paired. It will play your calls through it, but not music.You need to do as the first commentor said and hold that button down between the volume buttons until it beeps and goes into pairing mode. Then you should be able to find it again and it will play music.If you previously paired without holding the button down, you should forget the device on your iPhone. Turn the speaker off and on and then use the button. The iPhone should be able to see it again after that. I almost sent mine back until I looked up the page for the large size. « Show Less
999837
Ok......now don't get mad when I asked you some dumb questions but it's kind of like my husband who said the printer was broken...I said......is there paper in it? and he said.....well......I think you know what the answer to that was (I didn't have to buy a new printer, let's put it that way). First......is the TDK button on? Make sure Bluetooth is enabled on your iPhone. Now try this, press the Bluetooth button, let it go and then press it again but hold it down for at least 3 seconds. It's suppose to blink quickly then. You should be able to see TREK Max on your iPhone. Now select it. I'm not sure about the passkey thing because I didn't have to do that. Oh, and one more thing, I would have my iPhone fully charged. I don't get it but I once had trouble pairing something and I ran down my device so I said I'd try it the next day (after it was fully charged) and it work just the way it was suppose to so try that too. Make sure the TDK is fully charged too.....I hope you get this thing up and running...it's a nice thing! One more thing, I don't have an iPhone right now (Android) but make sure (probably in your Personal Settings) that your Auto-sync data is checked. Good Luck!
1357335
Try activating your I-Phone bluetooth at the same time you start the pairing with the Sony. It usually takes a few tries but works.
1270793
Christine: It took me months to figure this out and I am sorry to tell you that I gave up. I downloaded the remote on my iPad and it works perfectly OK. I had email "conversations" for months with a support person who was very patient and tried to figure this out. Then my brother in-law came to visit and he told me that I had to make sure EVERY TIME that the Bluetooth in Settings on iphone shows connected (same on iPad). It still did not work on the phone but worked fine on iPad. Now, after a few months, I can say Aleluya, it works just by going to the app and touching the power button to turn the device on. Good luck. Hope this helped. Eva
271534
Never had that problem with mine. Maybe you got the one for the iPhone 5? I would exchange it for a new one.
268916
I have not tried it with an iPhone but I used it with an old LG phone so I think it could of just been their setting on the phone. Once it has bluetooth it should work fine.
491619
I would look at how to totally turn off the unit then restart.( I would think you could turn it completely off. I gave the one I purchased as a gift so I don't have it in front of me.) Before you restart, make sure your IPad or other device is ready to "link" by using the "Settings". Before you connect, go into "Settings, "then "Bluetooth". Turn OFF the Bluetooth, then turn it back on. Then turn the device back on. If it doesn't count, perhaps its a lemon... That's all I can think of. I hope it helps.
488077
This gave me some trouble as well...but here is how I got it to work Turn OFF Bluetooth on iPad After charging the headset.....press button on top and wait until it blinks red/blue.....don't stop pressing that button when you see it blinking blue....keep holding it until you see it blinking red/blue Turn on Bluetooth in iPad You will see your new device Click to pair Then enjoy
1982851
Well I can't say for sure, as I don't have an iPhone with the current firmware. my guess is that you will have to "forget" the device in the iPhone bluetooth menu and then repair it like Nicole suggested.If the bluetooth doesn't even appear in the list of devices after the iPhone has been unpaired (forgotten it) then I would suspect that there might be something wrong with the earpiece. Before counting it as unusable, try pairing it with another device and see if it will recognize/connect.
340390
If you have problems re-pairing an Apple device (We couldn't get ours to reconnect after we'd had it paired with other devices) see my review of 6/5/13 for a fix. Let me know if this works for you! This only seems to be an issue with Apple devices. A friend had the same problem with an iPad and this worked.