When I installed the toner and started to print half the page is fine and the other half comes out as fully black. Anybody have a fix for this issue?
473491
I've used two and not had this problem. Did you remove all the packing materials (there are plastic pieces and a plastic strip that protects it)?
29934
My empathies with your non-functional toner, but not sure why you're having a problem. I also bought mine as a spare and so it sat for a few months before I started using it, but it has worked just fine. Did you shake (roll) it gently and also remember to pull off the orange plastic 'zipper' before installing it? Also with almost any printer, I find when it doesn't work, usually just shutting it off and turning it back on again 'fixes' whatever ails it. Sometimes I have to shut off and restart the computer too, but usually just a printer restart does the trick. So double-check that the unit is installed correctly (by taking it out and putting it back in) and then try the shut-off trick. Hopefully, one of those will put you back in business - good luck!
2268733
I've been buying OEM toner so can't help you on this one. The printer does not use a lot of toner, tho.
1158401
Try the old toner and drum. Do they work? Make sure you have pulled the strip that released the toner into the unit, some do not have that requirement. If none of that helped, maybe the laser failed or other electronics. Could even be a software or driver issue, can you print a test page?
1210410
I have been using this machine for nearly two years and I notice the same problem since then. What I did to reduce toner running out soon is to adjust the contrast level to minimal and change toner saver to ecology. I hope you can get more copies than before to do this.
636120
Sometimes, aftermarket toner cartidges cause this problem. Try a new cartridge. If the propblem is a bad cartridge, it can ruin the fuser unit, which is the primary component of the maintanence kit. It is always good to keep an exptra maintanence kit on hand.
396040
Why won't printer print in black. Cleaned heads several times and nothing helps. All ink cartridges are over half full. Colors print great, but black won't print. Not an answer, the same question as asked before. Can't find answer to question someone else asked.
1166595
Depends on how they're uneven. If there are lighter and darker areas on each page, it's possible that the toner is already low - it's only good for about 250 pages of text and less if it's graphics. Check the cartridge capacity in the web page for the printer on your network and make sure you have more than 10% toner left. Take the toner cartridge out of the printer and slowly rock it side-to-side to distribute the toner more evenly.
300437
I have run the color toners "low" which means less than 50 copies left per toner. The message now says color toner is low and that the printer will print in black and white. It appears that it will continue to print B&W; as long as the cartridges are left installed but empty.
605773
Take the toner cartridge out and give a very good shake in all directions (like with a salt shaker) to loosen any clumps. If possible, change the printer DENSITY to higher so that more toner gets deposited on the page. Print a couple of pages of BLACK by copying a BLACK sheet of paper.
963116
Both are true. I did not know at the time of my post that any different action was required, but one black cartridge has malfunctioned by leaving partially unprinted streaks in the lines of print. I removed it, wiped an accumulation of ink off it, reinstalled it and got some good printing, maybe 15 or 20 pages before it did the same again. I disposed of it so I would not have that frustration again. Jon
1352057
I have the same issue and I don't understand your reply, "You should take paper sticking side of toner off or cut it first.I fixed same problem by doing this." How can we fix the issue? Or do we and others that buy your product have to spend time testing, getting frustrated, looking for solutions, then ultimately returning the item. If there is no real solution to this problem, why do you keep selling this item?Please help.Thanks,Cale
1664932
You can change a setting in the menu to get it to continue to print on an empty cartridge. The manual says you can damage the printer this way but I did it while waiting for new toner to arrive with no problem (and the printouts were fine).
1799073
I've had the exact same problem, although it took a few years to develop. I only use it on small print jobs. It began about the time I was running low on the original toner cartridges. I am very disappointed and sad to see there is no solution. A printer of this price point should last longer than a year or two, or even months before degrading to near uselessness. I really have not spent any serious efforts to resolve, but if after doing so, will report back if I have any success.
1292909
I have one now, have owned one before this... it prints in full color. Check the 4 refill cartridges to see the toner colors.
992613
Had one black cartridge that appeared possibly defective. Just let printer do a cleaning and all was well. Hope this helps.
930640
Had the same issue with the Black Ink cartridge but the Color worked fine. Contacted vendor through Amazon and they sent me another Black Cartridge at no charge. The new one did not work either. Contacted the vendor once again and got a full refund for the Black Cartridge which was more than enough to order it from another supplier that had one which worked. Up side was I did not have to return anything. You might want to try another black cartridge from somewhere else? Dunno your printer. My printer was able to tell me which cartridge was not working. Good luck!