Is this product suppose to be brown and very lumpy with a horrible smell? I just got this product and I dont know if its bad or what.
445512
This is how it is straight from the bottle. It is highly concentrated, you need to dilute it as it mentions (somewhere in all that text) on the bottle. Put one capful in an empty water bottle, fill with water and shake. Smell winds up being citrus. Fine tune dilution depending on your hair needs (more or less conditioning).
445513
I ordered a bottle directly from the manufacturer (which by the way sells it much cheaper than here on amazon) and it too was a blackish-brown, lumpy and wouldn't even pour. I contacted the manufacturer who said it was definitely NOT supposed to be like that. They shipped me a new bottle and I sent them the old one back. This conditioner is ~supposed~ to have a medium dark-brown colour, but it's definitely supposed to be pourable. If you can't pour it from the bottle - send it back and get another.
445514
It is a little gelatinous and it does have a kind of sharp lemon juice smell. It's not the best smell in the world but remember it's made with natural ingredients. Remember, if you've not done this, to shake the bottle up a bit before use.
445515
It is brown and can be lumpy. You are probably smelling the shikaki, but when I dilute it, I mostly smell citrus.
76274
I think it is NOT normal cause i got the same from Amazon and it not in original package. I suspect the package and I found some hairs(small). So i believe it used product. I gonna return this product. So...... AMAZON IS CHEATING US.
435527
Mine came with the horrible smell as well. I put it outside to air out for a few days and I put it next to a bag of baking soda to absorb the odor too. After a few months, I've noticed that the smell is no longer present.
1618938
Have you tried to shake it? I heard the brown is from the fragrance segment. Please shake and see if it makes any difference. :)
791918
Edward, thank you for notifying us of the color and taste issue. We are checking into it. Please know, the color should be a very light brown but the taste should NOT be bitter. The taste will be extremely sweet but not bitter. The quality of the product should be fine since the contents are always the freshest available and sealed. If you experience this again, please notify us with the lot number and we will send a replacement or refund your money. Thanks again, Tim
281856
It is pretty lumpy but smells amazing and will seriously make your hair super shiny. I usually add more water to what's in te bottle and shake it up.
1449881
Mine had quite a bit of an odor. I'm still in the process of airing it out. Hopefully that will take care of it.
737745
If you item came wrapped in cellophane, then you received a authentic product. Sometimes, the manufacturer has a bad batch and a few don't smell the same. All of our merchandise comes directly from the manufacturer. I suggest you exchange it for another bottle.
113103
I got mine, opened the box and was almost knocked over. The smells is horrible so I took it out of my house.I'm hoping that over time it will go away, but it can't be good to breath that smell in,, it's really that bad. I wouldlove to send it back.
757975
I received the product. I followed the instructions provided. The problem was the strong chemical smell that I could not handle. I turned on fans in an attempt to disperse the odor, but it was strong that the fans were blowing it from my head to my nose. I had to rinse it out immediately. My hair is in the worst shape I've seen it. It is dull and doesn't shine any more.I was truly disappointed in this product. I have used other Brazilian Keratin products purchased from Amazon, with great results. I have to wait a number of months before I apply another product. I hope this addresses your question. I received the product. I followed the instructions provided. The problem was the strong chemical smell that I could not handle. I turned on fans in an attempt to disperse the odor, but it was strong that the fans were blowing it from my head to my nose. I had to rinse it out immediately. My hair is in the worst shape I've seen it. It is dull and doesn't shine any more.I was truly disappointed in this product. I have used other Brazilian Keratin products purchased from Amazon, with great results. I have to wait a number of months before I apply another product. I hope this addresses... » Read More I received the product. I followed the instructions provided. The problem was the strong chemical smell that I could not handle. I turned on fans in an attempt to disperse the odor, but it was strong that the fans were blowing it from my head to my nose. I had to rinse it out immediately. My hair is in the worst shape I've seen it. It is dull and doesn't shine any more.I was truly disappointed in this product. I have used other Brazilian Keratin products purchased from Amazon, with great results. I have to wait a number of months before I apply another product. I hope this addresses your question. « Show Less
788439
Send it back. Try another one. They arent supposed to smell like that.I bought two and no smell like you describe.
1184538
If I'm reading these answers right, it isn't pink like it use to be. It's a muddy brown color. I bought some and it is that dark color so I thought something was wrong with it. Just checking with owners to make sure the disgusting color is normal.
727472
I find it hard to believe I purchased the same item as was purchased by the people answering this question. There is a definitely a smell - kind of like a strong plastic smell, which is there even when the unit is not turned on (and just gets stronger when it is). Granted, I've only had this for about 5 days, so hopefully it will go away.
912095
The smell was not bad on mine, but if it were, I would wipe it down with a solution of 3:1 white vinegar and water. Hope this helps.
278803
Dear Traci and others, MamaDoo Kids here. Thank you for your interest in the Smart Mattress Topper! Over 98% of our past customers did not smell anything other than your normal new foam smell... So even if there was a 2% that noticed some kind of weird smell we decided to change foam manufacturers. As you can all read in the last 3 years this has been a no issue.Have an awesome day!The MamaDoo Kids Team
566701
Our pillow had NO smell what so ever. Something is definately wrong with yours. Return it. I would not use it. We have had no problem with Beans72. Infact, we ordered additional hulls to replace hulls in an old pillow. No smell...ever!
1134637
Hi Marilyn, All foam products will have a very temporary and light "new foam smell" as with many new materials. We recommend removing the zippered cover and letting the foam open air for a few hours if you have sensitivity to smell. We will gladly accept returns which have any defects.