Does anyone know how warranty works if the drive is faulty? Is it Kingston that gets contacted or Amazon?
477615
I believe it depends on the vendor on Amazon. In most cases there's a window of time when it goes back to the vendor, after which it goes to the manufacturer. I have about 30 of these in production without a single failure yet <<<fingers crossed>>>.
477616
I believe it depends on the vendor on Amazon. In most cases there's a window of time when it goes back to the vendor, after which it goes to the manufacturer. I have about 30 of these in production without a single failure yet &lt;&lt;&lt;fingers crossed&gt;&gt;&gt;.
1882758
Thanks for responding to my review. The warranty is 12 Months. Most of the manufacturers are moving to that length.UPDATE: I reread the warranty (very small print). It says that the drive itself is warranted for 2 years, while the "other parts" were warranted for 1 year. What this means is pretty confusing; the warranty statement was obviously not meant for this particular unit - it is a generic statement. I would stick with 1 year as definite, but possibly two years.
93126
I found that the drives are several years old. I bought a bunch of them (10+) it was a mistake. I tried to get warranty from WD and they did not honor the 5 year warranty and in fact when I returned the drive, they claimed it wasn't manufactured by them. I ended up returning the drive to the seller for a replacement. Don't count on the 5 year warranty, better yet buy it from another manufacturer. I've had too many failures of WD drives in the last year or two. I have switched to Seagate.
1651662
You will need Proof of Purchase. I got the drives from Amazon, so that was easy. Call Buffalo's 24x7 Support Center at (866)752-6210. Ask them for an RMA. Follow their instructions precisely. You will get your new drive in a few days. R Cooper (below) is right. Take the drive out of the enclosure, otherwise it will run hot and fail in a year or so. You will not have a warranty any longer, but may have a drive that lasts more than 12 months.
1641223
I'm not sure how that is true. Warranties run from when the drive is bought - if it is new. A used one would be a different thing.
2259105
I once talked to a fellow on the amazon message boards and he told me he had managed to take the stock hard drive out and put in an ssd. That's what he told me he did. I took his word for it and maybe you should too. But it was just his word so proceed with caution. It might void the warranty if you do swap the hard drives out.
398549
Call them. Always have 2 backups! I lost a lot of data with that hard drive, mine failed after a short time
1675938
Well, I am just a customer and I don't offer any warranty to you (sorry). The problem is that the company's "warranty" does NOT work well either. I had a problem with my B800FS within a few months of my purchase. I called the tech support and I realized that the company has layers of tech support (called tier I, II, III etc.). By the time my problem went to the higher tier of support, no one knows my problem any more and I have to make multiple phone calls..... Is my problem solved after all? NOOOOOO! This backup unit does NOT have its own backup system - IF you cannot access the data via network (for whatever reason), you are stuck! If you have NOT purchased the system yet, think AGAIN, before you spend your bucks
1293159
In the case of the two drives I just purchased through Amazon but sold/shipped by "New World IT", the drives were manufactured 2-2011 and only have 1 year left on the manufacturer's warranty. Considered returning but since they were so cheap and for the specific purpose I need them for isn't critical, I'm keeping them.
1176894
Hello Mr. Fong, If you have a Crucial branch office in Singapore, then they will honer the warranty for this drive. If not, then you will have to deal with the nearest Crucial office to you, or ship it back to us and we will fix it or replace it, and ship it back to you. But you will have to pay for the two-way shipping. Thank you. Regards, RRI 06/04/2014 +++++++++
803031
NOT from this seller - I checked both serial numbers on Seagates Warranty Validation page and see "The product you identified was sold as a system component. Please contact your place of purchase for service."I have a failed drive, and no response from the seller - can't send it back to Seagate.. uh oh.
789742
I can only provide a limited answer to the question. In my case it "adopted" the partitions I had even though I did not want the recovery partition since I do not feel I need it since I back up with a hard drive and and have mirror image on large thumb drives and 120 Gigs is not that much. My suggestion is you call the Kingston support technician. When I called there was no wait, and the technician spoke clear English, seem well-informed, was patient and courteous (a real "Eagle Scout" of phone IT technicians)
1281850
I have no idea. I would call Seagate. They were great when I called with questions.
1489563
Generally, Kingston products are excellent quality and includes great support. Call them and discuss compatibility and use. They will tell you exactly how it's going to function.
960910
Mine broke over a year ago. Thank God I got the warranty. It should recognize it as a separate drive to save one
1963308
OEM drives in my case, possibly European models not for sale in the US. Not covered by manufacturer's warranty - at least, not on the four drives I purchased and received today (and am sending back tomorrow). Strange that Amazon doesn't require sellers to publish warranty info. It's as if they encourage sales of gray market goods.
1853815
What i got was a brand new drive but i think only with 1 year warranty. It Works perfectly..