How do you keep it alive during shipment
446733
We have many years of experience in shipping live plants. We have special procedures for preparing and prepping your plant for the trip, as well as specialized packaging methods. Emerald Goddess Gardens guarantees our plants to arrive to their new homes in good and healthy condition, so please order with confidence.
1652823
What I have done in the past is to: 1) snip the top off of one end of the packaging. 2). Wrap that in cling. 3) store in an airtight mason jar, in a cool dark place. Works for me.
112455
you don't want to leave it in the box too long it is a live plant. Take it out and spray it or run under water! I love mine!
1148108
I ordered early so I would be sure to have it. Just make sure you store it in a cool dry place. Then for about 3 mn just before you put it on the cake put it in the freezer. Once you sit it on cake you wont be able to move it so have everything ready when you take it out of freezer. It's a great product!
2010302
No bc if it is cold they will put a heat pack in the box so they stay warm. However if shipping takes too long they will die, I had 100 dead. But when I sent them a picture of the dead ones they sent me a new shipment free.
1752539
Hello Valued Customer, We do not ship any of our product cold-packed or refrigerated. You can be assured the ship time is not long enough to require any kind of temperature-controlled shipping. After much testing, the quality is not compromised during shipping times.
1405513
I just received one a couple weeks ago, love it btw. It comes rolled up in a vacuum sealed plastic bag inside a card board box. I don't see any reason why you can't leave it packaged for as long as you need.
1341978
If your home's temp goes above 90 degrees you might want to refrigerate it. Otherwise it'll just get soft when its warm
1227826
I keep it in the refrigerator ... I've read that will keep the bacteria alive longer. When I received it, it was not kept cool in the box.
969695
Once it has been opened it should be kept in the frig as I recall. I would call the manufacturer or look on the label if you are not sure.
2036414
the shipment is sent with wrapping and will be fine, It need be refridgerated after opening
1306600
I store mine in the freezer in airtight containers. Works OK, and it should prevent all nasty critters. Mine hasn't gotten soggy or anything after a few months of this.BTW, I recommend NOT buying this much masa unless you're sure that your needs are awfully high. I'm regretting buying so much. 50 pounds is way more than I expected.
517521
I wouldn't panic, the couple of times I've been upgraded to Release Date delivery I don't get a shipping notice until fairly late in the day the day before.. then it gets overnighted to me, and it's up to UPS to screw the whole thing up. (which they've done. ;) )
1334984
You can store in the freezer or vaccum seal. It will keep longer in the freezer, but make sure it's air tight.
992004
LUCKY GOOD SHOP shipping 4$ product 70$ How can I help it? welcome thank you
714109
Peel the plastic film off the solar panel. It is there to protect the solar cells during shipment.
426074
It will solidify at room temp. It probably just got too warm while shipping.