How do you enable pass-through charging? Simply plugging everything in doesn't seem to work. Also, what's the support email address?
470576
That was the same issue I seem to have. Nothing worked when I plugged in to it.
470577
It works for me so once the unit is charging and your devices are charging from the unit, try pressing the little button on the side. If that doesn't work, then you may have a defective unit.
470578
loaded working perfectly, did not understand the questionMy email is juniorsjcmg10@icloud.com
1493451
Thank you MD! The 'not charging' is ok for me. We plan on using this at home only. Thanks again :-)
856105
Thanks everyone. However, I KNEW I where to press to turn it on. My problem was I charged it for 16 hours and when I pressed the button it did NOTHING. I messed around with it and then took the chance on charging it for about 12 more hours. I put it on the charger and smashed it in real hard and now I think it's working. Maybe I didn't have it fully in the charger. It seems weird that it just sits in there with no connection port. We'll see. I appreciate everyone taking the time to try and help. Happy Holidays.
435750
Add me to the list - not sure when it started, a few weeks ago we noticed it b/c we charged it and then it was dead. Figured it got bumped in wife's purse or hadn't charged long enough but now I've been trying to charge it and see the on/off cycling going on. No answer, just sympathy and hope for a fix!
2156832
Hey, thanks for that info. I'm glad that I used this 'post' to get your input. My 'new' 4250 has 'shipped', just got the e-mail. I'll let you know if mine has the AC Wall Charger included in the box.Thanks, again, You made my day!!!
2282839
I am having the same issue in the same time frame. It never worked with the plug, only via usb cable. Now it won't charge at all. Mine came with 1 year warranty.
2091691
Thank you for the response, that is not the problem. It will not charge.....
869499
Thanks for the update. Yes I did try (with the tablet off) connecting the iSound and it would not turn on the charging light on the side. So if the IMP1000 does turn on the light by the charging plug, that's great. I too wish I could see a battery icon also.
1524036
is it turned on? also is the usb inserted all the way in the external battery pack? did you see all four blue charge indicator light up? have you found the power button on the side? have you tried a different usb lightening charge cord?
2111936
I have the same problem, it will only work when I have it attached to the charger which is completely inconvenient. I'm about to email the seller and hopefully get a replacement.
882806
That is my question as well. The charger keeps stalling, and I have to plug it in over and over again, but it only works for a few minutes (or less). Sorry to add this as an "answer" since it doesn't help.
605370
The ChargeCard doesn't "hold" a charge - it's simply a replacement cable. You'll need to find a device that has power (a portable charger, laptop, etc.) that will work with it, at which point it should provide a full charge.
1248684
It has an issue. You cannot allow it to fully charge. If it is then the entire screen goes blank and you cannot do any thing unless the charge comes down. It works fine if it is partially charged.
456037
Mine won't charge anymore either. I think the product may be defective. How are you charging your device?
1470445
I have the same issue with my iPhone 6. It does not effect the charging and I can still sync the phone with my computer so I just ignore the message.
1937103
I had the same problem. My first attempt at solving it was to order a new charger from Newton. It seems to have solved it for now, although now I have to keep is continually charging to keep the charge level in the green area. I'm not sure why.
280252
I hooked mine up to charger over night while I slept ....sorry it took so long to respond =(