After I replaced the black yellow, the cyran magellan said there was a problem. whoy
466167
Hey Liz, According to another commentor you are supposed to print a black/yellow page everyday and a full color once a week. Because I didn't do this then that could be why both of my printheads quit on me. Ooookay, Dave.
466168
Apparently that is the nature of this printer as I had to do the same after I'd replaced the black/yellow printhead, also replace the magenta/cyan printhead. I hope this helps, Dave.
466169
Sorry, I can't help. I ended up returning the print head unopened back to the supplier.
466170
If you do not use the printer on a regular basis, the printheads will tend to dry out. I try to print out at least a full page of text every day, and a full page color picture every week. I haven't had any problems since I started doing that. If you have the HP Web services, you can get crossword puzzles, etc., delivered to your networked printer every day and that helps, too.
466171
The printhead is no one of the colors but enables the colors to work. As I recall the printhead must be installed in a different place
466172
The printer HP Office jet pro 8500A did not work after replacing the colors I received from you and it does not work since.Please advise.
693583
I'm sorry that happened! And I'm sorry that I can't help you with this issue... that is one for the manufacturer to help you with! Call them and and tell them what happened. It sounds like a major defect to me!!! Who knows, they may send you a new one at no charge! If they want the old one back, tell them that you want them to pay for the shipping costs or it won't be worth the hassle! I wish you the best!
1455692
Mine was replaced due to yellowing of the bumper part. I had the clear bumper. A colored one might not show discoloring.
117943
I emailed information@starfrit.com and told them what was wrong and they sent me the black clip. I hope this helps you.
987888
On mine it's the yellow for positive and the black is negative. You can check yours with a meter set on resistance.
1275111
I am having the exact same problem. SIRIUS told me to send it back. Here we goooo....
1954692
Hello David, Thank you for your support,we are apologzie for the inconvenience caused to you by this. After received your message,we had sent one replacement to you ,please notice this. If others issue,please contact us freely, we will work with you to solve any problems. Thank you very much. HUACAM
2085401
Greetings: Everyone else seemed to respond correctly. Both need to replaced at the same time. Thank You, Lou Fishman
1701405
Hello Jane, I am so sorry to hear that. I would first try to see if the seller on Amazon.com is willing to replace unit and if not please contact me directly at Jimmyjane.com. I will need your proof of purchase, and we will need to go through the return process of having the unit evaluated before we can send out a replacement. Mike.
864031
I had an issue with mine; the company promptly sent out another one. No problem at all.
1796536
Yes I've replaced just the black and it works just fine. In fact the machine tells you which one needs to be replaced.
2154344
I had a problem with it too. I replaced it with different brand and have not had a problem since.Hubert
1359652
I have them in a expedition and I just had a issue with one flashing and I contacted new brights and they sent me a replacement one.
1172104
Magellan's customer support stinks -- you will be lucky if you get your issue resolved. Typically, the only way to 'fix' issues like this is to return your unit and buy a competitors product.
2154343
I had a problem with it too. I replaced it with different brand and have not had a problem since. Hubert
842765
That would piss me off for sure...I'm guessing it was an accident. I hope you sent it back & they sent you the correct one.
705713
I had the same problem and the manufacturer told me it needs to be replaced.