We bought ours last May and it worked great, but now it's rock hard, any suggestions?
458527
It's not supposed to be rock hard, I would contact Amazon and tell them what happened, they will give you your money back, it sounds like the product is defective. We are using ours again when it gets to warm for our dog.
458528
Wow! No idea! I would contact the company, as it suggested that it will last for years. Is there any chance there's a hole or rip in it? Maybe that let air in, but I'm just guessing. I still have the one I purchased, but my dog was only able to use it for a few weeks before she passed. I wish you all the best solving this issue! :)
458529
I also have the same issue. I purchased this last June and worked through the summer. Now both pads are rock hard.
458530
Have the same issue. Contacted Green Pet...no answer. Crappy customer service.
458531
Same thing happened to me. I could probably HURT someone hitting them with this thing, it is that hard now. Ridiculous price for something that is basically useless.
458532
Mine shrunk and became very thin. I tossed it before it became hard. This product should be viewed as disposable :-(
458533
Same with mine. I stored it as instructed (with the fabric between the folds) in a cool dark place and it's turned rock hard. I also contacted the company and no response. Buyers beware.
1018248
Yes I had the same problem we just purchased another one. They don't seem to last through more than one season.
1829118
I have the same problem. It worked fine in the first 6 months but now it stops working without holding down the pressure.
1011356
Contact the retailer they will make good on it. I had a problem with mine and they replaced it.
1818257
Ours is still working. Sorry I can't help you, but you might try checking the reviews to see if someone else had that problem and the responses they got.
22663
Ours soon fine. It must be an issue with yours. Inwoild contact them. Based on other posts, it seems the company is helpful.
2229174
We didn't have that problem. Sounds likes yours is too tight. Check to see if you can loosen the joint.
1378636
Hmm... Ours wasn't stiff but it takes kids a bit to get used to it. It's hard at first then once you get in the rhythm its great. We did buy ours about 5 years ago so it's possible they changed the way it's made. Sorry not much help.
1408746
Ours was rock hard during the winter months but now it seems to be softening up. The room we keep it in is not so cold now so it is easier to scoop out.
196608
We have only had ours for about 3 months. We have not had any problems so far.
1829605
We also had this issue. I turned it over and drilled a couple of holes in it. Not ideal I know, but it worked for us. :)
545415
I have one that I love but haven't had problems. Have you contacted the people you purchased this from? They may be able to help.
1462929
Same thing happened to mine. It was after just a few weeks. I called and they sent me a new base. We tried to fix it to no avail. It's worth a call.
1961370
Well, mine doesn't rock, so it likely is a defect. Maybe you should rinse it and then put something heavy on top for a day or two!
1328921
We had the same problem, about 6 weeks after we received it. I called the manufacturer, and they sent a replacement right away. The new one is working great--but we'll see what happens at the two-month mark.
1727249
I had a problem with my first one as well. Contact amazon and they will return it. I bought a second one and its working fine. Hopefully this company makes a stronger one soon. It works great. Just flimsy.
2270203
We have had ours in daily use for months. No problems. I would contact the seller and see if you can get a replacement. If you don't get satisfaction make sure to leave feedback. I would expect the seller to be reasonable if you have not had it too long.