I am getting the message to replace the black toner cartridge. We replaced it with a new one &amp; restarted it and we are still getting the same message.
449713
Turn your printer on. Once it has started and ready to print, open the toner cartridge access door. The LCD screen will tell you that it is open. Press the "Clear/Back" button on the printer. It will bring you to the reset toner settings. You should see the following on the screen: K. TNR-STD. Press ok and then press 1 to reset. Hope this helps. God Bless!!!
1692863
why won't my hp 6500 print in black? It is a new cartridge that worked previously. I've tried taking out all the cartriges and cleaning them...turning it off and on...unplugging it etc... Any suggestions?
93744
I get the same message too. I just ignore it. This has to do with the " remanufactured cartridge " . HP does not recognize that.
1242557
At least the black cartridge DOES NOT WORK on my J870DW printer. Thinking the first one might be a dud, tried a second one. That too didn't work.
435844
Did you contact the seller for support? It sounds like it could be a bad chip on the cartridge. A replacement should solve the issue.
963116
Both are true. I did not know at the time of my post that any different action was required, but one black cartridge has malfunctioned by leaving partially unprinted streaks in the lines of print. I removed it, wiped an accumulation of ink off it, reinstalled it and got some good printing, maybe 15 or 20 pages before it did the same again. I disposed of it so I would not have that frustration again. Jon
1730772
My black cartridge is low right now (though not empty) and the printer is working. I haven't needed customer support at all because set up and installation went very smooth for me so I can't answer that question.
1048128
I installed the same toner cartridge just a few days ago, and I get exactly the same problem! (My printer is a Brother HL-2270DW) Unfortunately, I've been too busy with other things to follow up on it yet--or return the cartridge as defective. Hope someone else has an answer for us both!
1730773
My black ink cartridge is running low, but it's still functioning. :) I haven't needed customer support at all.
219703
Contact the company. They replaced the one my machine did not like, no charge. The other cartridge I had ordered worked perfectly. No complaints at all. Great price, great service.
300437
I have run the color toners "low" which means less than 50 copies left per toner. The message now says color toner is low and that the printer will print in black and white. It appears that it will continue to print B&W; as long as the cartridges are left installed but empty.
115359
A few years ago, I had a problem with a black cartridge. The color cartridge worked just fine. I had an HP PSC1610 that wouldn't recognize it, although it had recognized all of my previous Sophia cartridges. I called them up (785-865-3725), and they sent another black cartridge out immediately. No questions asked.
266477
I have no experience with that, but I believe you would need to contact them through Amazon and explain the problem and they would ship you a new toner upon your return of the defective one. Again, I have had a good experience thus far with Cartitech so the foregoing is just speculation.
557079
I'm having the same problem with the black ink. I paid handsomely for this printer, and the Company should stand by their product. Let's see if they do. If I can't find a solution to the problem, I will address Brother. I suggest you do the same as it appears we are not alone.
1370972
Britini, since the black is used more than the other colors, I would suggest cleaning you printer heads every time you change a cartridge. Also, make sure that the security tape that needs to be removed has been removed. If yes, and your cartridge is still not working, check the cartridge to make sure the film over the dispenser site has been punctured to allow the ink to fill the well. I hope this has been helpful. Best of luck. Rebecca Bell
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
1306151
Well, I took out the Color Ink and the printer just sits with an error message. A color ink cartridge must be in place. The only thing I can suggest is to let the color cartridge run out of ink, then choose a "faxable print" option in the program if it's available. You can try the greyscale option, but I don't know if the greys use the black (lighter) or if they use the color ink. If you already own this printer, play around with these options. If you HAVEN'T already bought this, try a different printer. If you do A LOT of printing, you may want to consider a LASER printer. The BLACK ONLY ones have become quite affordable and the toner roll lasts a very long time. Well, I took out the Color Ink and the printer just sits with an error message. A color ink cartridge must be in place. The only thing I can suggest is to let the color cartridge run out of ink, then choose a "faxable print" option in the program if it's available. You can try the greyscale option, but I don't know if the greys use the black (lighter) or if they use the color ink. If you already own this printer, play around with these options. If you HAVEN'T already bought this, try a different printer. If you do A LOT of printing, you may want to consider a LASER printer. The... » Read More Well, I took out the Color Ink and the printer just sits with an error message. A color ink cartridge must be in place. The only thing I can suggest is to let the color cartridge run out of ink, then choose a "faxable print" option in the program if it's available. You can try the greyscale option, but I don't know if the greys use the black (lighter) or if they use the color ink. If you already own this printer, play around with these options. If you HAVEN'T already bought this, try a different printer. If you do A LOT of printing, you may want to consider a LASER printer. The BLACK ONLY ones have become quite affordable and the toner roll lasts a very long time. « Show Less