I bought this second hand, and I got the replacement software, but we don't have the tracing inserts for this. Is it still usable without the inserts?
447128
Absolutely. You don't need the inserts. You can actually just use paper and a large marker and create your own letters or numbers or even words which doesn't come with the software. Just cut out some paper that fits under the tracing component and put whatever you want there... Actually, I did this (even though we had the inserts) just so I could have my twins learn to write their names and words instead of just letters.
447129
Absolutely! The tracing inserts are pretty much just paper flashcards that slide underneath the little tablet part where the pen draws. There is PLENTY to do besides the tracing part. Your little one will love it! My son got this for his 2nd birthday, and is still using it a year and a half later, weekly. He has never even done the tracing part yet. The keyboard really grows with age.
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.
580124
I buy these for point of sale systems at my work. I've only played with them for a few minutes myself but if I recall correctly, the touches are just registered as left mouse clicks. I don't remember installing software (though it may come with drivers and such) and everything worked fine. So you shouldn't run into any issues.
1827216
I have the kit, used it one time, you would have to buy new inserts for $35.50. I will sell my used kit in excellent shape with no inserts for $275 free shipping in US.
964384
I had the same problem. They said go into REG EDIT and delete anything in the registry to do with Neat. That worked as far as installing the program so I could open it on my screen. But the scanner itself hasn't worked yet. It's telling me no drivers loaded. That's where I am right now. I've been messing with this for almost a week now! I really wanted this...was all excited to ditch tons of paper. Now I'm pretty much ready to give up and return it.
2177658
We are using it on IE. Copy/Paste http://www.zvetcobiometrics.com/Support/contact_us.php adn there is a contact # for them. I found them to be extremely helpfull when we set outs up. Have a Great Day. Pete
824441
I bought my PK from a catalog and not the directly from the company. Mine also did not work properly when I tried to use it. I called the company and they suggested that it was possibly because it had been on a shelf somewhere for awhile and the software was out of date. The company emailed me updated software and it worked perfectly. It was very simple to use and I had no further problems with it. I hope you get it working.
1204656
It doesn't seem like they're sold separately in stores. Try contacting Kuhn Rikon, like Steve mentioned, and asking them to replace the insert.
1971324
Hey Jonathan, did you find out about this or found another insert suitable for the kind of combo you have? (I have a similar one and am desperately looking for an insert solution!
1185293
Very easy. Just type in tip to toe and it should show other products that are used with the machine like the replacement tips. Or try typing tip 2 toe replacements tips
1972821
I had the same problem and see that you already have the answer I was going to offer. The software was out of date by about two or three versions. As soon as that was updated, it works OK.
518030
Don't get hung up on the software. Its a trial version that expires after awhile. I was disappointed in that. You will need a master to work with in the duplicator. If that's not a big deal then you won't need the software. Remember it won't duplicate copy protected discs. If you do need software for your master at least you can try out Nero.
1328768
Dear DMG. You are doing everything right. I am a PI and this device is my backup I carry for just-in-case-have-to-record situation. I have listened to it using all the players on my computer. These Chinese made systems are binary: they either work and are great or you send it back for a new one and hope the new one works! I had to send back THREE pen video recorders before I got one that worked!
2072925
I think they record serial numbers, if you need a replacement, they need to validate your date of purchase. I don't recall having to produce a receipt, the looked it up somehow, may depend on where you got it from though. Obviously they are going to need a way to validate that it is still under warranty.
849410
I Agree with Chaley,I loved Neat Receipts version 3 & 4. Unfortunately, version 5 lost all export functionality (the export receipts are unreadable, and the adjustments can't be saved)), and tech support has been unable to help. I wish it weren't so, but after months of trying to get help, they've lost me as a customer forever. Now I print to Adobe pdf, and/or scan from within Quicken. Simple and effective. Sorry Neat, but you seem to have gone the way of profits at the expense of functionality and customer service.
136427
The copy or sketches that you do on the board are "in the moment". Think...Etch-a-Sketch.The only way to save anything is to off-load it via Bluetooth to another device.
1917541
My unit, which I bought last summer after it was discontinued, came packaged with a unique code that enables me to get map updates. Once the software is set up with the code on your computer, the process is straightforward. I suppose it could make a difference if the seller is not an authorized seller, but probably not since the code was in the sealed box.