How do you put both cases on? It is impossible to get them on together without a corner popping off
448993
You have to put the rubber case on first. Then put the hard case on. Its the only way it works.
448994
I put the rubber one on first and then the hard one. I just push and pull the rubber after that until it fits perfectly.
448995
Did u put the inside rubber one on first, then the outter shell on 2nd.? They shoul fit perfect
448996
You put on one case at a time. The rubber case first and then the hard case.
448997
I just put both cases together first. Then I slide the phone in horizontally and popped it in. Didn't seem to require too much effort.
448998
I haven't had that problem. It was a tight squeeze but I did get it on..but the company has excellent customer service. If you are having a problem contact them and I'm sure they will fix it for you.. for free.
1872347
The way I figured it out was by watching YouTube videos. It's a little difficult to put them together on your first try though. I hope this helps.
970750
I'm not sure what you're asking- the laptop doesn't snap shut, or one of the case pieces doesn't snap in place? I had a little difficulty putting my bottom piece on. My solution was holding one corner in place and run my other hand along the front and sides, then used both hands to snap in the vent area. Hope that helps!
931553
It's easy. Just push back on one corner of the case. When that corner is free continue pushing off the back of the case at the next corner. Once the back is removed the front easily peels off.
489692
Take the hard case apart.....put the top plate on then the back plate and snap them together. Cover with the outer case.
380310
You need to pull off the harder rubber casing, then you open the hard plastic case that's snapped together. Make sure you have your phone wiped off as well as the inside screen protector so there's nothing stuck between the otterbox and the screen.
507855
no i have not. my case does not touch any part of the main screen. are you sure you have put it on correctly? i cant see how this could even happen.
1199819
I found it difficult to put the case one in 2 parts so ended up positioning the hard case over the Silicon case then putting it on the phone. It is a bit of luck getting it right but once you do it should be fine. Hope that helps.
1278637
You will need a flat object to stick under the corner between the case and phone. The secret is to take the left corner and push down. Place the flat object underneath and lift up. Because the casr is so snug you will need some assistance until it becomes more pliant. . Hope this helps
1120020
You have to peel the rubber casing back and then then you'll see 2 plastic pieces (front & back of the case) that are clipped together. Unclip, insert phone, clip back together and put the rubber outing back on
1649231
First, pry the pink tabs on sides apart. Just focus on one side, when you get them pulled apart pull gently and the other side will pop off. At first it was aggravating, then I realized what a terrific protecting case I had gotten for my daughter's ipod! Great Price and protection! Go Shining Gold!�
1421805
Tug, pull and pry carefully. Once it's on, it's kinda tough to get off but start with top and work your way around hard case...
1779142
There are no instructions. I was frustrated with it too!! Just try to attach it the best you can. They don't fit perfectly.
1523402
Hi, the best way I found to get mine off was to lay the phone screen down on a flat surface and push down just above the spot where the two pieces of the case come together. Once you push down on there, the bottom piece should slide off easier. I hope that helps
2072424
Take off the rubbery outer piece. Then separate the back from the clear front. Place the phone between the 2 halves and close it until it clicks together. Then work the rubbery back piece around it
2233501
Its hard, very hard. Use something plastic to wedge in-between the cover and laptop (fork). Slowly pop the two things that hold on to the top of screen. Its gonna take several tries. BE GENTLT!
2231081
You slide the phone into the larger top piece first. Then you slide the bottom piece on. They are both a pretty tight fit.