if i am buying to ship overseas I have the following questions before ordering: 1) can I purchase a extra plastic jar with the unit for replacement 2) what is the warranty on the product? 3)can I empty the plastic jug completely to fill it with fresh...
116038
I always empty the water for each use. If you don't you will be steaming your face with unclean water
1140582
I have not had a problem with my product (and looking at other reviews it appears as if though the company replaced any damaged unit.) some people complained about the top breaking or the unit not working but I have not had that issue. The product is mostly plastic and not necessarily "durable", I just make sure I take care of it, clean it and store it in the box. I use only distilled water when steaming my hair. I cleaned the plastic with vinegar/water or windex.
2257320
The one I ordered arrived broken with cracked plastic that caused it to leak like crazy. The manufacturer would not replace it but tried instead to explain how to "repair" cracked plastic. So I returned it to Amazon and they sent a new product which has worked fine so far.
1038483
Try Coffee and Toy Company. Mfg in China is Generic but I think contacting Coffee and Toy is probably the best. I had a broken part that held the coffee when I received it but contacted seller through amazon. They quickly responded and sent replacement. Good Folks at that company. They will probably help you as well. Go through Amazon and they will also help. The device is wonderful but as you found out fragile. I use rubber mat when cleaning as we have a cast iron sink. Hope this helps! Happy New Year! PS Don't use ice just cold water and it works fine.
546824
It never occurred to me to look for a warrantee on a sub-$20 item direct from China. Even if one were claimed, any time spent pursuing a warranty replacement or repair would only have a 50-50 chance of bearing fruit. My solution was to just buy a couple so I would always have a "hot spare" ready to go.
1821097
We paid full retail for our unit at the State Fair and loved it for over two years when we used it. We used it like we were supposed to and never put it in a washer and did everything by hand and even kept from hanging up side down. Well ours began to leak nearly 1 year ago and them asking $80 to replace the jar nearly left us speechless. No repair parts, no discounts and no understanding of how these jars are ruining their reputation about producing a quality product. It is the simple things that kill a name brand and it seems that they don't care or intend for it to be defective because they make a killing selling cheap jars for jacked up prices. We intend to get rid of ours on ebay next week. We paid full retail for our unit at the State Fair and loved it for over two years when we used it. We used it like we were supposed to and never put it in a washer and did everything by hand and even kept from hanging up side down. Well ours began to leak nearly 1 year ago and them asking $80 to replace the jar nearly left us speechless. No repair parts, no discounts and no understanding of how these jars are ruining their reputation about producing a quality product. It is the simple things that kill a name brand and it seems that they don't care or intend for it to be defective because... » Read More We paid full retail for our unit at the State Fair and loved it for over two years when we used it. We used it like we were supposed to and never put it in a washer and did everything by hand and even kept from hanging up side down. Well ours began to leak nearly 1 year ago and them asking $80 to replace the jar nearly left us speechless. No repair parts, no discounts and no understanding of how these jars are ruining their reputation about producing a quality product. It is the simple things that kill a name brand and it seems that they don't care or intend for it to be defective because they make a killing selling cheap jars for jacked up prices. We intend to get rid of ours on ebay next week. « Show Less
501994
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!)Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase
1527471
First....calm down...secondly, please do look at your unit. IS THE LID OR WAS THE LID ATTATCHED TO THE BACK SIDE IN SOME MANNER? OR....is the lid a separate piece? IF...SAID lid is in fact "part" of the backside, and was broken off in some unknown manner...say by the Trash Removal company....this IS NOT the manufactures problem...but your issue to investigate further....IF said trash company unintentionally damaged YOUR Toter Unit, a small claims should be filed for a replacement and would include the shipping, and perhaps a fee for your inconvenience...again, would not call, but would if possible, personally visit said Trash Company and talk with the manager...would also, and absolutely take pictures of said unit...all sides...have a receipt for said value ...and would leave a copy of this with the manager...as there would be all the ordering information on receipt, including whence it was purchased. Feel free to ask any other questions...if I can not assist, will so state...again, the lid on this unit is part of the whole trash can, as would be the lid on a toilet. Christine
2011726
When I received my unit, the dispensing valve had a manufacturer's defect. In order to get it replaced, I was going to have to repackage the entire unit and mail it back for a replacement. I opted for the discount offered me if I kept it and replaced the valve myself. I did not ask about purchasing the separate components, but I would think they would be available. Hope it goes well for you.
9189
Yes, the unit ships with a small amount.Replacement is not too high of a cost. I clean mine under running water with the heads open, then deep clean once each 5 or 6 weeks.
860612
Good question. We have had ours a little over a year, enjoy it tremendously, have cleaned out what we could but have never had to buy replacements yet. Even our family in Florida has purchased this model and they like it. I will be interested to find out where to purchase.
309967
I can't say anything positive at the moment. I'm dealing with a replacement and frankly, I'm not too happy that I have to cover $20 in shipping to get a defective $60 mixer replaced. The mixer died (doesn't come up to speed) after 18 months of very light use.
351946
the best way to answer that question is it is a brand new unit that I have never opened and taken out of the box. so I have never sent any warranty card. I do not know how their warranties work if it's based on the purchase date or not? all I can tell you is it is a brand new unit has never been used that is still in the plastic
593789
The seller gave me a partial refund. Obviously this was unacceptable but they would not negotiate. Fortunately for me Amazon stepped into the situation after much negotiating and many days. They provided a full refund by making up the difference credited by the seller. I asked Amazon to put the seller on probation since I do not believe they offer product or the services that Amazon should be promoting on their website. Based upon your question they must still be offering products through their site. I would not purchase an item from this seller at any price. In fact I have changed my purchase routine for any products not offered by Amazon directly. I would not purchase any major item &gt; $100 from any 3rd party company, especially if the item would require a substantial shipping charge if the product needed to be returned. Good luck. You will probably need it unless they completely changed their packaging or inspection. My guess is the product was likely damaged before it ever left their warehouse after shipment from overseas. It is hard to say but it was obvious it was not inspected before being shipped to me.
1970282
Looks like from all of the answers the jar is plastic. I was going to ask this question too. This is a deal breaker....I don't buy things in plastic jars unless I have no choice. I'm have to stick with the other two brands I buy. It's a shame to have an all natural product and put it in a lousy container.
590440
The new jar that we are shipping in is recyclable HDPE plastic. As of this week, we are filling our new 100% post consumer plastic jar made from old milk jugs and the like.
520015
I just checked for replacement bottles too. The shipping is $65 for one bottle. I will buy a new unit on Amazon and take the bottle from it.