I like the reviews very few negative but, many of the reviews stated that the customer service was great but why did so many need to call
440851
I did not call and can't comment on customer service as quality of phone conversations. I received the package on time and figured out assembly procedure from supplied manual (B-). Apply such logic as "don't over think" and you should be OK if you have ever held a screwdriver in your hand.
1506588
Unfortunately, Melinda, I can't answer that. However, I can tell you that questions directed at customer care are responded to quickly and efficiently. I've talked to them about a couple of things (none of them bad) and received a response to my query right away. And, really, it's not all that expensive to buy another set of four to have some extras around. I find these things to be tremendously useful so I wouldn't mind having more. But that's probably just me. Good luck with the question. As I said, I think your best bet is to contact the Click 'N Dig customer care.
608576
I would suggest you call Customer Service as they are great for answering such questions.
413288
Probably b/c you have a PC rather than a Mac? The first time I called, I sat on hold for 45 mins just to be told the guy couldn't help me since I have a Mac. The call couldn't have been screened prior to going into the looooong wait? Then I went to my office and called after work and again sat on hold for 45 mins, but since I had access to a PC, they helped me rather quickly too. That's an hour and half out of my day to be on hold. Why can't they hire enough tech support people and screen the calls since they have a product that requires tech support?
179028
I've notice that, too. Looking at buying a receiver and all of them seem to have this rate. Is it perhaps sample size? Most of them seem to have less than 100. Sometimes I wonder if the negative stories are real. But in one case I trust the person and the review is real.
159820
Hmm....no. I would file a complaint and either ask for a refund or for a new one. Make sure to rate their services and be honest. They hate bad ratings, so they'll try to provide good customer service.
1486579
I agree with Stacy A I had to call several times before I got a hold of anyone. Once I got a hold of them, and they had a few days to "investigate" they let me return the unit. My wine still had to go weeks in warmer weather
208908
I have 1/2 ton and I did not need if you call Warn they were a lot of help for me
901730
Well they only have 5 reviews so I am a little cautios Forgive me if that number is in accurate
1425738
Probably most. Customer service was able to help me set it up so i could use it so if you have problems call them.
341851
I believe so. It is worth it to look up the customer service # and speak with them directly.A real person answered, he was intelligent and courteous and answered all my questions, withalmost no wait time. I left a message and they called back quickly. Good Luck!!!
413285
I did the same thing, I called and waited about a half an hour; but I have to be honest I thought that their customer service was very good, they corrected the problem in about 5 minutes and I haven't had any issues since.
1009761
I agree. I was just going through all the reviews and the majority got it for free or were not Verified Purchases. With that in mind, I am now skeptical of all of their products. Companies should realize that this whole paid review process can backfire.
1564514
I think that these reviews are by people who were given the product for free. I tried the product and don't think it was worth all the five star reviews it has been receiving. That said, I contacted customer service because I didn't notice any benefits, and they refunded me immediately.
194715
I have only gotten one so far and it was about that full, I figured due to settling. Call the company to make sure - they are very helpful.
649978
I called them there people are amazingly helpfull. I think I got there C/S phone no from there web site.
615064
I had the same issue recently and I contacted them as well. I don't know why this is a common issue but I am glad I wasn't the only one.