I was given this for xmas and love it. The only problem is that one of the motors burned. Can I replace the motor?
475980
Rc helicopter parts on line. You can buy anything for it. Just search by model number. Free shipping is slow tho.
1885964
I have the robocut and like one commented the motor overheats and stops after a few minutes of use. I also notice that the motor is slowing down even after replacing blades and oiling. I will be changing to flowbee soon to try it out.
2257431
The first thing is too make sure the tracks were the rollers go are clean of debris, then turn the power button off for a few seconds then back on, in most cases this will reset the motor and it will work fine from there. If when you turn the power on and you get no response from the motor unit, the power ribbon may be loose or disconnected. if this is the case you will need someone that is pretty handy to get the side off and do the repairs. let me know...been there done that...
2244811
Yes. I recently used warranty service via (US based!!!) Customer Care Center @ 1-800-732-2677 and they provided replacement motor as promised. I like it when I encounter truly good customer service. :-)
909291
I didn't find parts either, not from shark anyway. They only offer to fix it for shipping costs, if it's still under warranty. They also offered a replacement at a discounted cost. I bet if you research the motor, you can probably get brushes or bearings. I couldn't find the armature at a worth while price. That's what went bad on mine. I threw it on a shelf and cut my losses. What part do you need? Maybe I can send it to you if it's not crapped out on mine. :) Chris
960425
We used ours daily for about an hour, and then at just a fast walking pace (not jogging). After just a few uses, the motor starting making a burning smell. The company sent someone to fix it, and they actually replaced the motor. But it did not fix the problem, and after just a few more times the motor gave out. This product is obviously not meant for regular usage.
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
2007741
I would recommend a brushless motor kit. The have two kit one for the main motor and one for tail motor. I think that would be your best bet. The original motor are cheep and fail often. The brushless motors are a little bit more money but do not fail.
1949025
Mine got returned after a month when a motor failed. The seller even sent me two when the second didn't work. I would buy another the product is great it is a great kit.
1271806
I'm not sure what your asking but what I have is that replacement kit with no motor however due to a tree I have the tail motor because it broke off. I hope this the correct answer. wade J.
2283212
The motor burned out on mine after a year. There is often a few second delay when pulling the trigger.
840345
I wouldn't imagine so. They were also dicks about customer service as well. My unit was out of warranty by a few months, and they refused to repair it for less than 100$ plus shipping. I took the machine apart myself to see if I could fix it, only to find that it was obviously a refurbished unit, even though it had been sold as new. There were plastic feet that had been snapped off and then glued back together (poorly) inside the housing, along with a wealth of mismatched screws. The broken part of the unit is a proprietary motor/fan housing which can not easily be replaced. In short, don't buy this unit. It doesn't roast very well, and it's prone to breaking.
611629
Hi BonnieThe motor should not have a loose sound. I would send back for a replacement. The blender is awesome I think you'll love it.
406752
When I had this problem it was a motor issue. All I could do was call for repair and replace motor. Good luck
1417012
Mine worked great for ~1.5 years. Similar to others, the motor died, and now I need to find a replacement.
729767
I replaced mine with the same one that was on it. After sitting during the winter when I tried to use it the motor didn't want to come on. I took it apart and cleaned it and now it works like new. Try to clean motor first before ordering a new one.
864360
Wish I could help but have no clue. It sounds "electrical", possibly a loose wire or a short. Do you know someone (like a teenager) who has some technical skills and a few test devices? You could call a B&D service center and see if they would do anything despite the warranty time limit or just to get an idea of the cost of repairs. As a last resort, take the motor housing apart (carefully and with your procedural memory engaged) and check for clues (wires, connections, burn marks, fuse). Hopefully you will find something (and be able to reverse the taking-apart procedure). If not, well, it could be a lost cause. At least, if it were me, it would be. Let us know how it turns out. Larry.