Hello, I bought this tray 6 months ago, it worked perfect at the beginning then it started loosing its coating layer and any food gets stick in it. I am looking forward for a solution to my problem. I never expected it to ruin that fast Hello, I bought this tray 6 months ago, it worked perfect at the beginning then it started loosing its coating layer and any food gets stick in it. I am looking forward for a solution to my... » Read More Hello, I bought this tray 6 months ago, it worked perfect at the beginning then it started loosing its coating layer and any food gets stick in it. I am looking forward for a solution to my problem. I never expected it to ruin that fast « Show Less
444607
Mine has held up wonderfully. I cook on parchment paper, though, because it makes things brown slower and more evenly.
444608
I use it rarely. I haven't had a problem after the initial one was shipped (Amazon's customer service handled it impeccably, as they usually do.).
444609
I am guessing you might have been harsh in cleaning your non stick pan. As to any non stick coated pan or tray, i suggest using dish soap and sponge to clean them, and if there were any burnt food, soak them first in warm soapy water then scrub gently with sponge after rinsing towel dry them promptly. I periodically clean mine with baking soda. I delegate pans for cakes and food and even they are non stick, i still spray them with non stick spray to be sure.
128221
Mine was for at least a year into the future. Other than that I have no idea--ask the Seller, I'm just another customer here like you!
844938
We have had the HotSmart Plate for several months and have had no issues with it. I do not put it in the dishwasher but wash it by hand soon after use. It sounds as though you may have received a defective plate if you are treating it in this manner. I would ask for a replacement for sure.
1376635
Ive had mine for about a year now, no issues what so ever. I also am bad about leaving it in a sink full of wet dishes. I liked mine so much I bought one as part of a gift for my father in law. I hope this helps!
2115876
I received the same problem. Have you tried re-ordering or finding the tray somewhere else? Still no luck on this end.
1139811
It seems to be a common problem. Mine did the exact same thing around 5-6 months after I bought it. I ended up getting a new one.
22553
Contact Food Saver, your machine is broken. I have had several machines in the last 3 years, they are not very durable, but work great. I called them and they sent a replacement machine. Good luck.
1601933
We have had no problem with ours in fact I have two pans that are 7 years old and no problem. I wish you good luck, yours may just be a manufacture defect.
2025133
I have used this for about 6 months and have been through several cartons. I have never had this problem
1530728
I tried to purchase replacement parts as well, to no avail. I ended up just purchasing another entire unit which only lasted 11 months. I do not believe the product is meant to last long term. I gave up and bought a toaster/broiler oven.
437617
In my experience of making food weekly for my daughter for 6 months straight, I didn't experience either of the above mentioned issues. I was always sure not to overfill the container during steaming (which I would guess would contribute to melting) and I always washed it promptly and allowed the unit to dry while washing the pieces (which may have helped ward off molding). However, I have no experience with the other product mentioned. I just know I'm very happy with my cuisinartbaby!! :)
591837
I've used this extensively for about 9 months and only as directed - the given spatula and for cleaning a soft sponge. So far no problem, the coating is as new. Some have reported it comes off after time, but the instruction manual says even if it does come off it won't affect its performance. Also they sell replacement bowls if needed.
1626096
I was unable to get just the tray replaced when mine came the same way. Go to the site where it was purchased (mine was Amazon), tell them your problem. They will email you a paid return sticker. Put it on your box and return the entire unit. You should receive your replacement soon.
1747789
I am definitely having an issue with the coating. I have submitted a question to Circulon for a replacement. My pans were bought Dec 2nd, 2013. The main problem i've had is with -- of all the pans -- the stockpot, which we use mostly for boiling things, sauces, soups. The coating seems to be coming off more and more, and it isn't inside the grooves, it is on top. We do use metal utensils, but you are supposed to be able to use that.. and it's not like we are frying in the pan (though, again, it says metal utensil safe). I'm wondering if we somehow got a bad batch, as so many people seem to say the coating stay. I am definitely having an issue with the coating. I have submitted a question to Circulon for a replacement. My pans were bought Dec 2nd, 2013. The main problem i've had is with -- of all the pans -- the stockpot, which we use mostly for boiling things, sauces, soups. The coating seems to be coming off more and more, and it isn't inside the grooves, it is on top. We do use metal utensils, but you are supposed to be able to use that.. and it's not like we are frying in the pan (though, again, it says metal utensil safe). I'm wondering if we somehow got a bad batch, as so many people seem to... » Read More I am definitely having an issue with the coating. I have submitted a question to Circulon for a replacement. My pans were bought Dec 2nd, 2013. The main problem i've had is with -- of all the pans -- the stockpot, which we use mostly for boiling things, sauces, soups. The coating seems to be coming off more and more, and it isn't inside the grooves, it is on top. We do use metal utensils, but you are supposed to be able to use that.. and it's not like we are frying in the pan (though, again, it says metal utensil safe). I'm wondering if we somehow got a bad batch, as so many people seem to say the coating stay. « Show Less
1071924
It isn't fixable, toss it. This has happened to me with the numerous seal a meals I have purchased. It always seems to happen a little over a year after purchase, just beyond the warranty! But for the price I always buy this brand as I have tried others and they are even worse!
2223688
Brand new it works GREAT, once properly seasoned. After 3-4 months however its anti-stick properties drop off, and from then on its a HIGH MAINTENANCE surface where you have to re-season it regularly. I re-season mine as often as once a week.... Read my review where I go into details. But overall... NO, GO WITH TEFLON.
1276925
Ours also suffered erosion of the finish after just a couple of years. I'm pretty sure it went through the dishwasher a few times, but not any more. No way to know if that was the cause. We are considering replacing it and I would not DW it again.