IOG asks some 1 star reviewers to contact them. What is being offered to them to resolve their issues?
443589
We have 6 Dell Precision workstations in our office where we tried to install IOGEAR software to connect to GUWAVKIT4B. For five workstation we had "blue screen" few seconds after system restart and the only chance was to uninstall the software. So we need some fixings !! Here follows system description: Windows 7 Pro, CPU Intel i7-4710MQ , 16 GB RAM, 64bit , VIDEO card NVIDIA Quadro K4100M
143645
I don't think so, call them. It is good to have and they respond fast. I have made claims when something quit working.
2071495
I really don't know but send them an email and they will clarify your concern.
1505621
Good luck. I sent mine back for a refund. I was not happy with their customer non-service either.
1498223
I would email the tech support at FixMeStick to inquire on this specific problem.
1941148
assuming you have already written to the manufacturer without any success in resolving the problem, the only other course is to report them to better business bureau and to make sure on Amazon that you write reviews on the problem such that they are then removed as a purveyor of goods on Amazon. That usually gets a reaction from the offending merchant.
228790
I would contact their customer service. Their communication was great when I dealt with them.
1712416
I don't know. The company does answer their phones. Maybe if enough of us call they will fix the problem!
1689240
I contacted IOGear and they sent one to me (like one of the other answers on here)
159820
Hmm....no. I would file a complaint and either ask for a refund or for a new one. Make sure to rate their services and be honest. They hate bad ratings, so they'll try to provide good customer service.
2275259
Who cares. If it works then you can add a review. If it doesn't, you can get your money back. Besides, no one is trying to skew the #1/2/3/4/5 seller ratings, and no one is trying to take advantage, especially for 17.95
1153740
The best thing to do is contact the manufacturer and discuss your concerns with them.
1729058
Does anyone read the question.. How is the customer service when you call for repair and replacement.
1631857
I am also having the same issue and several emails and phone calls to the manufacturer have thus far gone unanswered. Please share if you find a resolution.
1760369
Agreed, I would hold off until they get the service corrected. When I say the service is useless at the moment, that is being nice...
1762546
Email them at the email address in the instructions that came with the package. They are very helpful in taking care of problems.
924844
Follow up on their error. If they don't respond I would file a complaint. I'm tired of bad customer service. They need to be held accountable for their errors.