It quit after 3 months. Does anyone know how to get a repair or replacement under warranty? Thanks.
455416
I have not had any problem with mine. The key is to unplug it during freezing temperatures and snow accumulation so that it does not try and pump and burn out. I had 3 feet of snow on my cover for two months and had to wait for a thaw before plugging it back in to A/C power. Also check the filter periodically to make sure that it is not clogged. Otherwise the motor will continue to run if there is water accumulation but it will not be able to pump and the motor will burn out.
455417
Ours quit in the ice and sub-zero weather mid-winter. I let Amazon know and they sent a new one immediately, billing it to my account, then when the broken one was returned, they credited a full refund.
1678860
Mine stopped working, but not that fast. I got about 3 months' use out of it first.
1745803
Contact the company for a replacement, sounds like a defect. I never had that issue with mine.
437745
It certainly sound defective to me. Mine would not start after a little over a month, and it sounds like the shut-off mechanism in yours is faulty. I'd send it back right away if it were me.
1449195
Not sure what the warranty says yet. I've had mine about 3 months. It quit working today.
1818165
Mine quit after one use so I sent it back for a refund. I had no luck with mine...sorry!
780974
Mine crapped out on me COMPLETELY this week, and I purchased it August 30th... and have taken marvelous care of it. I am going to pursue a replacement before I change my "good" review on Amazon. I am looking forwad to a rapid prompt courteous replacement. Today is November 23. So, mine didn't even last 12 weeks. Best of luck! Keep up with this post, we'll see how it goes.
522627
Before you buy a new one (they're not cheap), contact the distributor/manufacturer about any warranty that might cover your situation. There known issues Sounds like you just got this model. recently.
799823
We had ours 72 days with normal use and it blew. They did replace it and its only been a little over a month this time.
764017
If everything is connected properly and still not working I'd send it back or replace part not working through the warranty which is for a year. A piece broke on mine, twice, and the local vacuum store replaced it. It was very easy. Usually seller will pay for return ship and even arrange pick up on a defective item.
590416
Mine quit working as well. I contacted the company and they sent me a new one. Suggest same.
1226556
Hi Lindsey, unfortunately It's easier to replace it and much less costly than try to repair it. The same happened to me, but a quick click on amazon, a quick connection on the new unit... Up and running in no time and no labor cost! good luck.
91931
I'd think it would still be under warranty. I would contact the company you bought it from.
1967291
Should be under warranty.I would suggest going to Amazon for a replacement, assuming it was purchased from Amazon.
1335443
Sorry I returned mine when it died after 3 months. Amazon was great about the return.
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
1136367
I would suggest that you contact the manufacturer about a warranty. I've only used mine three times since I got it in June, and love it. No problems with it at all.