I cannot get mine to charge or work it's been charging all day with no color but shows nothing when plugged into my phone.
452847
I don't think it has a charging indicator light, but generally it takes about 24 hours to fully charge on first charge Try to connect it to your phone and see if the charge indicator comes on.
452848
I bought 3 of these for a trip with my family. Only one worked...and it stopped after a few uses. The other two did the same thing you described and I had to just toss them out. :(
452849
I have had this problem before...however I would ask that you check the Mah on your phone, if it higher than 2600 Mah that could be a problem! this can be done by removing the battery and looking on the underside, there you'll find the Mah...you may need a larger Mah if this is the case....
452850
I would say yours is defective. Contact Amazon and request another one. I believe theirs a contact number you can call for Amazon to contact the seller for you.
452851
I don't think it has a charging indicator light, but generally it takes about 24 hours to fully charge on first chargeTry to connect it to your phone and see if the charge indicator comes on.
147461
have you tried a new charging cable? could be the jack in the phone too, but try new cable or cord first
1620283
No sound it doesnt light up and the plug it self didnt have a screw on the plate to the part that goes in the outlet. So when I put my phone in charger I turned my phone off had it over night then found it never charged..The battery in my phone is finebut the unit dint charge or show any sign of it having power
32343
After you plugged the attachment did you reboot the phone before trying to charge? are you judging it is not working because the lighting symbol is not showing up? that happens on my first gen MotoX... i use a third party app (Curve fish battery widget) to indicate that charging is happening.
1822353
I don't know if yours is like mine but one of the blue lights is fainter and doesn't work very well. It doesn't mean it isn't charging. I got 10 phone charges out of it plus 2 tablet charges when camping :)
233885
Sounds like you need a new battery or charge the one that's in your phone. Is the battery strength indicator at the top of the display empty of red lines? If so, the battery needs charging.
1614665
same thing happened to me and it's past the return date. I unplugged the unit and removed the battery and then it worked....for a few days and now it's back at it again....won't charge my phone.
1637073
I had the same result. I was at least able to get my data off my phone though. It still will not charge however. I've tried more than once so I don't believe it is an issue with the connection not being snug.
1848494
Firstly I would ask if you have gone through the correct power up procedure, pressing and holding the main button till the blue light comes on (or for couple seconds more and the blu/red light comes on seeking a pairing) assuming you have tried this I would then check that the USB source actually outputs power (or enough power to charge the device) try this by lugging say an iPhone charger in and seeing if it sends charge to the phone. If this has all been tried then my next step would be to return it to the seller for replacement/refund. Unlikely as you have had it for at least 50 days but worth a try. Lastly if no refund or replacement was offered I would purchase another one as I do rate this device very highly for what I need it for (see my review). Hope this helps. P. G.
645076
I haven't experienced it not working, I keep it charged. A blue light comes on to let me know its operational.
680990
Call Anker u may have a faulty charger. They replaced mine for free.The light on the charger should be a purpleish color while charging and blue when fully charged
1075765
After plugging your device in you need to press the button on the face of the charger. If that doesn't work it is probably defective
287525
It's a slow charge so it may take a while, try leaving it for 2 hours then see if the problem exists . If it still don't charge then send it back you may have a defect .I just got may replacement.
2267934
Sorry, can't help. I ended up returning it because I couldn't get it to charge at all. It was dead when I got it and no matter how I connected it, it wouldn't charge.
24645
sounds like it has a defective battery or isn't fully charging. Occasionally mine wont line up correctly when its in the charger & it wont charge...otherwise I say send it back for a new one
1658072
Mine quit charging and then just quit. I don't know why. I regret buying it.
1701160
Yes it is broken, because this light up instantly when you plug in to outlet or directly to your phone. I'm having trouble sometimes thAt when I am charging it gives me a message "not supported device"