my moonbox is not connecting to the internet? advice please?
460269
This is network connection issue. Please try followings. 1. Turn off power of Moon Box/Router/Modem. Then restart Modem/Router/Moon box in counter sequence. 2. Please go to setting - if you do wireless connection- turn the WiFi setting "ON" and close Ethernet setting "OFF", if you do Ethernet connection. do the other way. if still not working, reboot Moon Box again. A simbol of WiFi or Ethernet will be shown at the right upper corner, if connection successful. 3. Try if possible to use the Ethernet cable/ wire connection.
1257166
Can't help yet. Ours has not yet been installed. Will respond when it gets in and I hope you get an answer before that happens. Not sure you can really do that with no internet connection.
153932
I had the same problem. I was able to connect it to my router and to my phone via tethering. The module worked ok only for 6 hours and then stopped working. After a reboot to the system, the control panel continuously rebooted with an error message until the module was removed. Since I had another control panel with the same module that worked OK, I have filed a claim to return the item as I consider it defective. I will get another one.
164388
Yes, you may have to "Repair" it, which is very simple. Hook it up to the computer, and there is an option to repair it. Ours did this one time, and we've not had trouble since we repaired it. It is a quick fix, just connecting it to the computer, to the internet, and essentially resetting it.
1707863
Thanks, If I can get/keep a connection I'll try downloading the driver. Already did the power saver. No luck for me there.
616307
Check your internet connection (wired or wireless) and try to shut everything off and then start it again. I have no problems with mine
1190937
I unplugged my Internet and checked. It seemed to work fine, so I can only assume it uses the Internet for updates and maintenance from MS and to verify you are not loading the program on a different computer.
2069688
Odd. I have windows 7 also. Might try unhooking it and re-install. Also call your internet provider and see if they might help.
915158
I would like to know this as well because I have NO Internet when I have it plugged in, so glad I wasted my money for something that doesn't work, sorry Marco but glad I am not the only person this happened to
1019660
I am pretty sure you are out of luck. The company seems to have gone under and at least my version of the software needs the internet to get fully authorized to run.
369250
I am having the exact same issue. I autoconnect to my router, enter password and everything looks to be connected. Yet I have no internet access and can't figure out why.Any suggestions!?
2235715
Probably need to check with your isp to see if you've got a connection approved/set up or if it works on their system. If the modem doesn't turn on or get power at all, you may have to return it because it may be defective.
1491037
I've not down loaded any apps. I mainly got it for Internet access while away from home. Sorry! Wish I could've been more helpful
323259
Had the same problem....even my resident geek couldn't get it to work...Good Luck
347564
Have not had that problem. Check for updates. Are you sure it's not your internet router? Check your connections.
1009551
I would assume you have to reconnect it to a computer on your network and reset your settings?
616304
Having the same problem any solutions greatly appreciated! i tried rebooting restarting restoring to default messing with the internet but its all working just seeing channel list started yesterday. anyone know the password to access the advanced setup?