My scale is not working and it's still under warranty. How do I get a replacement?
457159
I had a pamphlet that was in the box from the manufacturer...I am pretty certain that there was a toll free number to contact if you have any questions or problems. One of the reviews on the Amazon site also included a review from someone who had issues, he contacted the company and they replaced his scale quickly.
457160
I would think that you could just contact BalanceFrom thru Amazon, they should have the contact info.
503476
You have to recalibrated it. That should work. And try to put it in one place when you weigh yourself dont keep moving it to different places. I always take my scale in the bathroom and no where else, and I haven't had any problems since I purchased it. I had it for about 3 months Are you being careful how you handle it ? If not that could be the problem. And remember it has to be on a flat surface. You cannot weigh yourself on carpet or any surface that's not flat.
342743
You have to check the instructions that came with your type of scale. You may also call their service dept and they might help you. Check on line if you do not have the instructions. Good luck.
2048286
Make sure u put the scale on a hard flat surface, not carpeted. If that doesnt help replace the battery, if that doesnt help return the scales (or exchange). I have the same one in my office and it works great!
371984
Check that the batteries are in correctly - my scale seemed a little different than most battery operated gadgets - the second battery doesn't install opposite direction from the first. If they're ok, try putting in fresh batteries.
1244188
There is a little pull tab on the back of the scale. If that doesn't start it up then replace the batteries. To power on each time you have to tap on it.
1889476
The same happened to me! I returned it directly to the manufacture if you're still on time to return it DO IT!! and buy a different scale! Hope my advice helps you! GL
626146
This happens to me every once in a while. I just tap the scale itself so it has to recalculate the weight. I go with what it first comes up with. Also make sure your scale is out of the way of direct airflow. I have had that cause problems for me before too.
187554
I have experienced the same problem and finally had to have the scale replaced. I have had a replacement scale two weeks not experienced a problem So far.Respectfully,DR. Stephen
1743583
Mine is always 4 pounds off and I don't know how to fix it. It zeros itself each time I use it , but then is 4 pounds off one way or the other. I think it is just a bad scale. I am going to get a different scale from a different company. Sorry I couldn't help.
900228
Same thing happened to mine and you just contact them, send it back and they'll give you a new one
2108556
Unfortunately, I do not have the answer. I have only had the scale for 3 or 4 months and have not needed to reset it yet. If I can find my instruction book, I will look in there and will try to find the answer for you.
1107456
I have only just bought my scales Esther so cannot help but I suggest you write to the company you bought it from for their advice! That is what I would do:)
792796
What do you mean by broken; could it be dead batteries, and were you weighing people on a hard surface as the instructions specify?If the batteries are new, but you had the scale on carpeting, while weighing, the readings will be wrong and you will damage the scale'sinternal mechanisms. It's a pity because my scale works great after several years. I never read the warranty, but another says 1 year.
1146072
I often leave my scale powered on until it turns itself off, and the weight (even measuring in grams) remains zero. A couple of ideas: 1. does your unit turn itself off after a minute or so? If not, that's probably a sign it is bad and should be replaced (for free IMO), 2. have you reset the tare by pressing the power button (not enough to turn it off) and seen the weight continue to increase? Again, just my opinion, but it sounds like MIRA should replace your unit for free, though I'm unsure how long you've had it, so that will factor in. Good luck.
194955
I looked in the box and all I see is a manual. If it did come with a warranty I don't see one. I have bought 3 of these scales and they all work great. The oldest scale is 5 years. I run a restaurant and weighing food is an everyday job. These scales perform well and I could not be happier and for the money I don't see how you can beat them. I hope this helps.
824834
I don't know the answer to your question, and I'm sorry to hear of your troubles with this product. But one of the reasons I choose to purchase this scale was because the other feedback talked about how responsive the manufacturer is to any issues customers have had. Have you contacted them? I would hope they would resolve this with you and replace the scale. Whatever they do, I hope you post their response on the reviews for this product. Good luck!