My pollen chamber won't open, what do I do? Or do I have to replace it?
454001
When I first received this it was extremely hard to open it, just kept trying and it opened. Sorry, not a big help but my experience. -Peace
454002
When was the last time you opened the pollen chamber part? Did it screw on properly the last time?
454003
The threads on the pollen chamber are probably sealed too tightly together, try using something with lots of grip to try to open it. A rubber jar opener may work or a semi damp cloth could help to Un tighten the chamber.
1728851
Try to push it back in and if still no good, you could send it back and I hope and sure, the company should send you a replacement. Give them a call and see what they will say. Good luck and happy new year to you.
1206295
E-mail Daisy and they will send you one or replace yours depending on the circumstances. Good luck!
501575
Afternoon Judilyn:Like the other customers who responded, I also received my plastic jar of Stakich royal jelly bee pollen unsealed. Normally, it would of raised concern and my wanting to return the product in fear of it being tempered with. But I knew in advance that I bought directly from the manufacturer, Stakich Inc. and fulfilled by Amazon so I knew it wasn't another unknown 3rd party that was selling their products. That made me feel better in using the royal jelly unsealed. I hope this helps you. Have a good night.
1012616
Bummer! Mine just opened right up, but when I close it, I have to twist firmly to get it to "click" all the way closed. I have a trick I use when I can't get a jar open-maybe it will work for this: hold the container upside down, and smack it sharply on the counter top. You may have to do it a couple of times, but it always works on jars! Just make sure you keep it level, so you don't break the container...good luck & sorry I couldn't help more...
1857657
Help-- I cannot figure out how to get the inner chamber seal off. I tried a screwdriver, pliers, my fingers, they do not fit!!! how do you open this stuff??
1359691
You might have to replace the ceramic plates. there might be a hairline crack in one and that would affect the ozone production.
1781426
Hello..! Food hasn't been a real issue but you are right...after the pollen came it has been hard to clean out the shallow grooves perfectly. Will take a little more work. For the overall price - pretty solid and attractive.
353320
I had the same issue. Contact the company. They were willing to help me out and got a replacement out to me.
31454
I'm sorry that didn't work.I'd definitely go to their website to get the customer service number (I had it at hand until a few days ago when I no longer needed it) Maybe they're a company with good customer svc who will replace your parts and/or entre pitcher. I think I'd mention the many lid complaints in the reviews.Good luck!Nancy
855512
There is a filter in the head of the vacuum; I pulled it out & the filter pad was "black," which is a sign of pollen, etc. The filter is thin but obviously looks to capture pollen, etc. The filter sits in an enclosure that snaps into that flat part of the vacuum head rather than on the side of the vacuum as a number of other type vacuums have. The bag itself resembles HEPA bags that I have previously purchased for my Hoover products & has a much better enclosure around the opening which I feel gives better suction & perhaps traps what the filter doesn't. Allin all, I find that there appears to be les static dust gathering on the outside of this unit as opposed to other vacuums that I have used. There is a filter in the head of the vacuum; I pulled it out & the filter pad was "black," which is a sign of pollen, etc. The filter is thin but obviously looks to capture pollen, etc. The filter sits in an enclosure that snaps into that flat part of the vacuum head rather than on the side of the vacuum as a number of other type vacuums have. The bag itself resembles HEPA bags that I have previously purchased for my Hoover products & has a much better enclosure around the opening which I feel gives better suction & perhaps traps what the filter doesn't. Allin all, I find that... » Read More There is a filter in the head of the vacuum; I pulled it out & the filter pad was "black," which is a sign of pollen, etc. The filter is thin but obviously looks to capture pollen, etc. The filter sits in an enclosure that snaps into that flat part of the vacuum head rather than on the side of the vacuum as a number of other type vacuums have. The bag itself resembles HEPA bags that I have previously purchased for my Hoover products & has a much better enclosure around the opening which I feel gives better suction & perhaps traps what the filter doesn't. Allin all, I find that there appears to be les static dust gathering on the outside of this unit as opposed to other vacuums that I have used. « Show Less
1630552
I had the same problem from the same batch (I ordered the end of October). I contacted Great Northern Popcorn and they sent me a free replacement. You should do the same!
1002027
call or email the company itself. according to my understanding, they'll repair or replace it for you. there is a life guarantee.
340710
Just thought of something... do you have a can of air that is used to clean the computer keyboards? That might work too. You might be able to put that thin straw down into the opening. I think you might crack it, if you try something else. You might also try contacting the manufacturer by e-mail. They may send you a new one.
52109
Same here; frustrating it does not open even with thorough cleaning and fresh batteries; I'm thinking of returning to step lever to open lid. How hard is that?
796601
I have been buying this product for years and have never had this issue like this one. Some one strong than yourself to open it :-)), or a rubber lid gripper you can find in most grocery stores. Good Luck, it's a great product!
2223282
It sounds like you removed the black tape on the sealing strip like I did. If you still have it, replace it or call vacmaster they will replace it.