I purchased this 10/13 and it has stopped working. How long is the warranty? The bulbs are good. I believe the ballasts are out.
465064
I would contact the company directly through phone call or email. I've had great customer service from them. They may just send you new ones.
465065
Check your relay I have had to replace the relays on both of my Innovited systems within the first year... It's unlikely both ballasts went at the same time.
2019219
i think its a 1 year make sure its not a bulb switch out the bulb to make sure its the ballast and not the bulb
1632808
This is a photograph of the light bulb. It worked in my fan. The ballast is a different issue. Sam L.
729810
My paperwork indicates a 5-year limited warranty. If you registered the product you aught contact lightathome.com, the distributer. My floodlight was installed one year ago and works fine; all bulbs are still lit.Sorry I have no further information for you.
316568
I just bought them a few weeks ago. I understand they have a 5 year warranty. Sounds like the LED burned out, I would request for a replacement.
729812
The device has a 5 year warranty. I would contact manufacturer support and see what they say about the bulb.
1246478
Did u chech the connection where the bulb meets the ballast? It needs a little 1/2 turn. I'd take bulb out & retry. Then if that doesn't work I'd send it back too. Good luck! Sorry not much help. :/
700405
In response to Mc Anthony Cagas Tadle, I've had a very good experience with their customer service and they've replaced the bulbs with little questioning. I didn't even have to return the original bulbs. I've heard they've done the same for others with the ballast. Nothing wrong with the original bulbs as it turned out that the wiring was backwards on one of the ballets. I've had my kit for about 6 months now with no flickering or any other issues.
2013207
Yes there is a one year warranty on this unit, but both of the I-power ballasts I purchased burned out on me after barely a year of use. I would not recommend this product at all. I would go with the Apollo 1000 watt ballast instead. It has all the same features and it runs a lot better and is about the same price.
1054254
No I did not see a vendor's warranty, but the Denso ballast that was shipped looked brand new and for $124.00 it was a bargain compared to OEM dealer's price. Furthermore, Amazon has an ironclad return policy if you are not satisfied. So far my HID head lights are working great.
57817
I had the same problem. I replaced the ballast and it took care of the problem. I also discovered the old one had got so hot it was partially melted.
630765
The light I bought went out after about 10 minutes of use, and it hasnt worked since. The halogen bulbs seem to be very fragile, and I am currently seeking other lighting technology that will be more reliable. Sorry - I dont know whether the bulbs can be replaced or not. I am not going to bother trying.
1472771
i had no issue with it working the flourescents i had a pair of them and it works great. your mileage may vary. also my flourecents used the newer ballast system instead of the old style.
542499
No, I have been using the Pondmaster for 6 years and have had no problems except the bulbs last only about one year and the ballast is about two years
2110316
The one year warranty DOES NOT WORK. I purchased the light October 21st, it started getting dim last month and it died today. I contacted the seller and they said since the order is fulfilled by Amazon, they would handle the returns. I contacted Amazon and they said since it was greater than 30 days it was not returnable and the manufacturer would handle it. There was no info with the bulb, just an invoice, so I am out of luck, apparently. I have already purchased a genuine Philips replacement bulb from another site which is on its way.
389190
Never had that happen before, and I ran it for 18 hours a day for a month. I would get a new one just to be safe. And if the problem continues make sure everything is okay with your ballast. It really isn't risking it with the amount of voltage these things run at.
1612437
I'm not sure... We've never had that problem. Could be in the ballast. I suggest contacting the manufacturer.