Someone mentioned that the included scraper scratched their cooktop. Has anyone else had that problem?
474181
I haven't had any issues with the scraper. I use it after I have put the cleaner on to remove any "baked on" particles. I think the key may be to not use it on a DRY surface. The scraper is a razor blade so I would use it with a light hand and caution. If you can remove the "baked on" particles with the scrubbing pad, there isn't a reason to use the scraper.
474182
I did not have that problem. If you allow the solution to sit on the dried on areas to the stove, it should remove easily.
474183
i haven´t use the scraper yet. i hope it don´t happen when i use it. i´tell you so if such thing happens.
474184
I used this product daily that includes the scrapper.. I have had no problems so far. Have been using this product for over a year.
474185
I have been using this product including the scraper on my new cook top for over a year now and I have not had the first scratch. My cook top still looks brand new. Like FrankM said, you do have to use it as directed (45 degree angle) though, and do not try to use the corner of the blade to scrape or lift anything.
474186
No problem with scraper. It must be used as directed (45 degree angle) and cleaned after each use.
474187
I used it once, but didn't find it any better than using the scraper and water together. Water aids in removal of burned on stains.
269582
Just don't move it / shake it - it will / does scratch a glass cooktop. (I know from personal experience.)
195085
Hi, My in-laws have this product and we use it quite frequently. I don't know how long they have it but it is definitely a few years. I am currently wanting to get one because it gets a little embarrassing to constantly stop by to borrow the hot pot. It appears the one from my-laws does not have the problem with the scratches like the one that you are describing. We uses the wooden spoons or bamboo made drainers most of them. I don't remember if we uses anything metal during the course of our usage. Perhaps the quality either has gone down or perhaps it was something that you did. Btw... you are just getting the "mass" to respond to you. You should call Amazon.com or go to your order page to initiate a return request. If it has been a while since your purchase, perhaps you need to contact the manufacturer for answer. Let me know if you got this work out. If it is indeed a quality issue, then, I will continue to do the borrowing vs. buying.
1527337
I think if you have been using any kind of cookware and haven't had any problems, this would not be an issue definitely. The cookware is kind of delicate and light and inside the non stick is ceramic. I don't believe you will have any problem as far as scratching your glasstop surface.
2086592
Paula, I have never before heard this issue raised, but I appreciate the information. If that spot is scratch-prone, we can let future customers know to be mindful of this and take extra precaution. Thanks so much. Sincerely, JR Hill Goedekers.com
945737
Tina I don't know what that would be. I've never had that problem, but I would definitely call the manufacturer and let them know about it. That is really strange. Sorry I couldn't help you. How long have you had the skillet? Can you return it?
715717
I don't think that is normal. Did you get a new or returned item? My fryer was some what dirty like it was on the shelf for a long time or machined in a dirty shop...but I washed it and cleaned it up and its working great ever since. I never had any issues with it....I would contact the seller and get exchange if you can't live with the scratches...
690664
We don't use ours but it does look like it you were to use it over time it would scratch the surface. We found it was a hassle to try to put it on. The griddle is really great so this doesn't really bother us to leave it off.
2257562
I used a two burner griddle on it this past weekend, with the gridle pretty uch covering the whole cooktop. The first day everything went fine. The second day not so much. I must have had the heat higher on the second morning because after I finished cooking and removed the griddle, I saw the grill surface had a 3 inch round sunken/melted portion. I was not happy, but it was my fault. The instuctions caution against this very usage. The grill is probably still usable , but I may get a new one anyway if I can find one. I see they actually have a griddle surface that replaces the grill as well. I do think a pot would be okay, but it might not heat as well on the grill part as the burner part. I used a two burner griddle on it this past weekend, with the gridle pretty uch covering the whole cooktop. The first day everything went fine. The second day not so much. I must have had the heat higher on the second morning because after I finished cooking and removed the griddle, I saw the grill surface had a 3 inch round sunken/melted portion. I was not happy, but it was my fault. The instuctions caution against this very usage. The grill is probably still usable , but I may get a new one anyway if I can find one. I see they actually have a griddle surface that replaces the grill as... » Read More I used a two burner griddle on it this past weekend, with the gridle pretty uch covering the whole cooktop. The first day everything went fine. The second day not so much. I must have had the heat higher on the second morning because after I finished cooking and removed the griddle, I saw the grill surface had a 3 inch round sunken/melted portion. I was not happy, but it was my fault. The instuctions caution against this very usage. The grill is probably still usable , but I may get a new one anyway if I can find one. I see they actually have a griddle surface that replaces the grill as well. I do think a pot would be okay, but it might not heat as well on the grill part as the burner part. « Show Less
1045441
No, but it did come with a great little razor scraper. I love this stuff! My cooktop still looks brand-new!
2032597
I've been using the wok since August 2012. It is really non-stick. The wok is big enough to make soup in it and light enough for me to lift it. Unfortunately, the coated is scratched. I don't know how it happened. I probably will need to replace it.
141352
I've not had this problem with mine and I've had it for awhile now. I've found it to be a good, high quality item. That said, I don't cook anything higher than medium heat.
1222506
The no stick coating is thin and easily scratched on my MSC-400 too. I registered my unit at www.cuisnart.com where you can find out about parts. Mine came with a 3 year 'limited warranty' which covers defective parts. I doubt scratching is covered. It is impressively no-stick and I have not used anything harsher than a terry type dishcloth to clean. I have tried to be very careful cooking and stopped using the browning feature for concern about scratching bones etc. because the coating is very thin. I see outside is getting scuffed from ordinary use. I see in a crock pot cooking books that a removable plastic type liner is always used. That may be the way to go to deal with scratches if warranty does not cover.
112365
Can you clarify if it's a liquid spill? Because any messes I have had with mine have been easily scrape-able.
2017782
Nope. I used a no-stick skillet and it just sits there. Now if you pressed down on the insert and dragged it around the surface of the pan, I suppose it could cause scratches.
690669
We've tried various ways of attaching the backsplash, we don't slide it from the front to the back, we pop it in from the back. However because the sides are difficult, we do have some scratching occurring. But because it does not interfere with the cooking surface it should not be a problem. We do this as carefully as possible. They could have found a better way I think.
522605
I have used it on my glass stovetop without any scratches. I have used it on lots of things without ever a scratch..