How to use this product: Is my product defective or is there something I'm not doing right?
462800
If you call Microsoft Supplemental Parts (800-360-7561 toll free USA & Canada) they will give you a fax no.(716-447-7330). All you have to do is fax them as follows: 1) To: Microsoft Supplemental Parts 2) Your first & last name 3) Your complete address 4) Your telephone number 5) Your email address 6) A photocopy of the bottom of your mouse (make sure that the Product ID information on the mouse is legible). Hth, pv
1308391
Here is the link to a you tube video. It shows you how to use it properly.https://www.youtube.com/watch?v=j3R5M5sD9SI
1909689
I cannot say maybe you got a defective one. The one i purchased works great I am very happy with it.
2195802
I had the same problem and what I was told was that it is broken. I had 2 different people look at it. By the time I got a 2nd opinion is was to late to send back. So my suggestion is if its not working send it back immediately
1263299
Yes, I am facing this problem too. I guess it is their defect. Hence I stopped using it. I would not recommend buying this product.
124754
No, mine is working fine. And I use it all the time. I hope you can get it working well. Good luck.
1732719
I bought a different brand of solution as well to try, and it seems to work fine. Good luck!
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.
1697768
Hi Jacqueline. Well I had the same problem as well! Actually bought two of them. It was the first time I bought used/very good as I usually buy new. I would say that's why it doesn't work. Don't know all the details obviously but, hey, it doesn't work and that's all that matters. See about getting your $ back and buy NEW. Good luck!
148989
dear Sunluve, our products is good design, of course it is work as our advertised, we also will be test before the shipment. we can gurantee for you, if no work , we can do full money refund!
1877349
Send it back. Mine works just fine but others have found a wide variety of issues. I think poor manufacturing is a real problem.
158332
Sorry I cannot help! I bought the product for a friend but I have not used the product.
1154485
I would say that your unit is defective, for sure. Mine works flawlessly just as it did right out of the box. I would return yours if I were you.
1139797
You may want to contact the vendor you purchased it from. It could be defective.
1846549
Sounds like a faulty product. Get back with the ppl u got it from. U should get a replacement. Also complain to Amazon, and write comments on the company profile abt this product. Also, maybe the company will send u postage so u dont have to pay anything, that is, if the company is a good one
2253539
It sounds like you may have received a defective unit. You may want to contact the seller that you placed your order so they can assist you further
1863226
Not sure why you are dissatisfied. I purchased it as a gift and the person who has it uses it often and loves it. Guess I would need to know specifics to be able to help. Maybe it is defective...other than that I think it's a good product.