After 1 use, the top white lid no longer "clips" together with the upper divided container to form a seal. What am I doing wrong?
445738
Just set in on a flat surface and push that mofo down. It's not a smooth design, for sure. Good luck.
445739
Did you wash it in the dish washer? It could be warped. I only ever hand wash mine to avoid any warping.
445740
I have not had this problem. Although it says that it is dishwasher safe I hand wash mine just to be on the safe side. Not sure if that helps at all. I would contact the company though.
645655
I would have to agree, it sounds like the gasket isn't sealing properly. Just be sure there is no obstruction in either the lid vent or the vent hole of the weight. Mine has worked very well with no problems for a while now. Sounds like the seal isn't quite aligning.
865402
Lol!!! Yours was probably dried out. I just slid my fingernail in the lid opening and pop it right up
1691916
The same happened to me. I folded over the top and secured it with a potato chp bag clip. Keep it in the refrigerator.
2283371
Sorry...I just go this late. Lift the handle (it cant be locked in the base) and the lid releases. You also need to match it back up on the side with the arrow from the top of the lid...I believe its white arrow and needs to match up to the bottom piece. Hope this helps!
416268
I just received a new one today from Amazon and the top does not seal at all. The lid fell off in the shipping box. Am returning it for replacement and hoping that the next one seals properly, otherwise I'll have to purchase it somewhere where I can test it before buying.
651885
I had the same problem. Here's what I did to fix it. After you fill it up, while the dish is filling, loosen the top cap for a second then tighten it up pretty tight. I think this causes a vacuum and it works like it should. Hope this works for you!
237512
Maybe the "O" ring slipped off that creates the seal for the bottle? Sorry, need more info to really be of any help.
704057
I have the same issue. I will try Glad mini round containers for now until someone figures out how to get a replacement.
796601
I have been buying this product for years and have never had this issue like this one. Some one strong than yourself to open it :-)), or a rubber lid gripper you can find in most grocery stores. Good Luck, it's a great product!
1365399
I had the same experience! The outside seal was unbroken, but the one under the cap was loose. Very disturbing.
213271
I haven't had a problem with the lid coming off. You need to push it untill you feel the 'click' engaging. Maybe stretch out a couple of paperclips, clip one end through loop on top and other through the mesh?
951496
The only thing I can think of is perhaps you left the lid on. Take the plastic lid off. I have used this product with excellent results.
2030579
I've had some problems with the quart jar sealer. I've tried using two lids but that doesn't work well either. I would appreciate someone telling me what to do.
651887
Take out the little black gasket in the lid, wash it and dry it and then coat it in vegetable oil. It will make it seal.
338622
I also have the same question. One of the hinged lids broke off this morning while filling. It had been only opened 3 times, 2 times to load and once to use. How do we get replacements
2073485
Mine became loose, as well. I carefully removed the gasket, then placed a rubber band on the lid. Lastly, I carefully placed the original gasket on top of the rubber band. It now has a tighter fit than when I first purchased it.