smart cycle disfunction We just received a replacement from our first smart cycle that we bought about a year ago. It would turn on and then the screen would just go wacky and turn off. We weren't sure if it was the games or the bike. We tried several different games and they all did the same thing. so we thought there was a short in the bike. called fisher price and they sent us a new bike. my son was so excited that santa brought him a new smart cycle. My husband put it together and we tried it and it is doing the same thing. We can't get the games to play. When it turns on it has the first screen that says FISHER PRICE and then it cuts out!! My son is so upset! We even tried 2 different tv's and the brand new cartridge that they sent with the bike. Does anybody have any ideas what it could be or did we get another defective bike?!!! Please help if you have any ideas!M staley smart cycle disfunction We just received a replacement from our first smart cycle that we bought about a year ago. It would turn on and then the screen would just go wacky and turn off. We... » Read More smart cycle disfunction We just received a replacement from our first smart cycle that we bought about a year ago. It would turn on and then the screen would just go wacky and turn off. We weren't sure if it was the games or the bike. We tried several different games and they all did the same thing. so we thought there was a short in the bike. called fisher price and they sent us a new bike. my son was so excited that santa brought him a new smart cycle. My husband put it together and we tried it and it is doing the same thing. We can't get the games to play. When it turns on it has the first screen that says FISHER PRICE and then it cuts out!! My son is so upset! We even tried 2 different tv's and the brand new cartridge that they sent with the bike. Does anybody have any ideas what it could be or did we get another defective bike?!!! Please help if you have any ideas!M staley « Show Less
456939
we bought my sons smart cycle last year. it works perfectly fine but recently everytime we plug it in the audio isnt working anymore only the video. my son wasnt happy about it coz he cannot enjoy the game without any sounds!!
456940
We did have a similar problem and found out that the cartridge wasn't in all the way. We gave it a good push and it snapped in a bit further on the bottom. If this doesn't work, it could possible be your AV connection. Good luck. My kids love this toy.
456941
Thanks Todd for the info. We are actually getting a refund from them as well. We were going to go out and buy the extreme bike with the refund but now I think we will just save our money. Thanks for sharing your experience! You have been very helpful and probably saving us a lot of time and hassel! You are right about one thing though They do have great customer service.Melissa
314358
I'd imagine if you contact the company they would replace it. All these kid toy companies are great about replacing Things with no cost to you. We've gotten many items replaced from infantino, leapfrog and fisher price. I'd imagine vtech would be just as helpful.
1371338
Sorry to hear about your experience. Fortunately the bike i purchased for my son works well even though he does not use it. The only thing i can think of is to have a mechanic or tech guy look at it. They may be able to tell you which part is defective and then you may be able to order a new part and have them install. Sorry
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
1794421
I have had the bike for about five years and put thousands of miles on it. I have had no problem with the display going off when peddling. The problems I had were getting the heart monitor hooked up correctly. The instructions were wrong and the fan is useless. I resolved this problem by getting a portable fan. This was an amazingly good deal. I have not seen it listed for sale for many years. This does not mean I am unsympathetic to Tanya's complaint, but I do not know how to fix it. Jeff
173861
I would try a new logic board. Besides the gears, the only other main part is the board. It has probably gone bad.
432761
battery may be burnt out- this happened to me when a kids came over for a playdate. I had it fully charged for kids to enjoy and saw one child pushing it with his feet like a non motorized toy and then it never worked again except for the music. You may need to get new battery unfortunately. My son was never able to enjoy it as batteries were almost 50- 75 dollars at time and we just didn't want to add more $ to this toy ,but now you can get them for around 36 dollars.
1325641
Me too. Exactly less that 24 hrs of use. Granted, it dropped on my hard wood floor (but what doesn't?).Called leapfrog and said they would replace without asking a lot of questions. I guess they are used to the problem. Received replacement within days but i have to ship the faulty one back at my own expense...add that to the original cost of purchase, the thing is getting really costly but I'm glad their customer service was good.
1613357
Try a fresh set of batteries. Failing that, press the reset button. ...failing that, contact Hasbro. We had a similar issue with a 2012 model, and Hasbro replaced it for us.Wish I could be more help.
464639
I had an issue with my Smart Baby monitor (that was purchased on Amazon) and I contacted Withthings customer service, they were more than helpful! They got me a whole new product within just a couple weeks. I would recommend contacting them directly :-) info on Withings website.
1671408
Same thing happened when I purchased this bike for my grandson. the other online reviews say that the gears strip and the bike stops working. I returned bike and asked for refund.
457543
My first Cyclamatic bike was defective right out of the box, and they simply replaced it, paid for shipping and everything. As far as I can tell, they supply no repair service or replacement parts. I wanted a second battery but they were never able to supply one. Now my bike is out of warrantee and the battery needs repair or replacement. I found a battery online for $500 - too much for me to spend on a bike I paid six hundred dollars for (plus a hundred dollars shipping). If anyone knows of anybody who repairs these bikes, please let me know.
829938
I would suggest the Fisher Price table as we had the LeapFrog table and it lasted less than a year before it stopped working. I am a (rare, I think!) parent that does not allow her children to abuse their toys, books, etc. and they are taught to respect their belongings. All that to say that there has been no rough play with it. It looks absolutely brand new. I've changed the batteries several times using different brands each time to no avail. I contacted LeapFrog customer service twice and received an answer of "change the batteries" and "our warranty only lasts 90 days". Needless to say, they were no help whatsoever. I even asked for a wiring diagram so that I can try to pinpoint the problem myself, but they said one wasn't available. They did send a 15% discount code as consolation. In my opinion, it's not enough to purchase an expensive LeapFrog product again. This was a very disappointing situation as this table was my daughter's favorite toy and she enjoyed it while it lasted.
1410076
oh man, I wish I had found these posts before ordering one of these as most of the reviews are positive. It's on the way, should I just immediately send it back and eat the shipping charge? I wouldn't be surprised that these are on sale now as Schwinn prob has fixed models out now. I am assuming that if I keep this bike it will crap out shortly. If I do keep it, should I immediately call for the new motor and then the control panel before even using it? Will the original motor work with the new panel? uggggh. not looking forward to this. Any chance we can convince you to put up a website with pics of the fixes?? ; ) oh man, I wish I had found these posts before ordering one of these as most of the reviews are positive. It's on the way, should I just immediately send it back and eat the shipping charge? I wouldn't be surprised that these are on sale now as Schwinn prob has fixed models out now. I am assuming that if I keep this bike it will crap out shortly. If I do keep it, should I immediately call for the new motor and then the control panel before even using it? Will the original motor work with the new panel? uggggh. not looking forward to this. Any chance we can convince you to put up a website... » Read More oh man, I wish I had found these posts before ordering one of these as most of the reviews are positive. It's on the way, should I just immediately send it back and eat the shipping charge? I wouldn't be surprised that these are on sale now as Schwinn prob has fixed models out now. I am assuming that if I keep this bike it will crap out shortly. If I do keep it, should I immediately call for the new motor and then the control panel before even using it? Will the original motor work with the new panel? uggggh. not looking forward to this. Any chance we can convince you to put up a website with pics of the fixes?? ; ) « Show Less
718756
The bike itself works fine but the computer malfunctions frequently. For example, I will be riding and all of the sudden, it will say I am going zero mph at level zero. The resistance doesn't change, just the display doesn't work. If stats are important to you, I would discuss with sole before purchase.
1907532
Yeah, sorry, I haven't had any issues. Like prior post said, try changing the batteries. If that doesn't work, I would take it back to the store (if you can) or call Einstein. Good luck!
408250
I just replied to your other post. We have not had to change the batteries at all since Christmas day. And we just leave ours on all the time we have not turned it off at all. She usually responds as soon as she is moved even just a little. I would be concerned there is something wrong with yours. I had a toy several years ago that I had to change the batteries on all the time and I took it back and got a new one and rarely had to change the batteries with the new one so it could be a defect.