i just bought one and tried to place it on my phone i lifted it up by the bottom button it cracked never had that happen before is this under warranty
450942
Don't know about warranty but I have never had that occur. If your surface is cleaned and dry once you put it on careful to remove any minor bubbles after applying, it should not have to ever be removed. You also should have been given three button covers to apply over the button at the bottom. These are self adhesive. Remove the backing and stick directly onto the factory Note 3 button and you should be good to go.
2015952
You may have purchased the incorrect warranty. To cover cracks, drops, spills, and other accidentals, you must purchase that specific warranty. One is for the phone's functioning (software) and the other is for the phone as a whole.
111922
That is exactly what happened to me! The bottom strip of plastic at the bottom eventually broke off in my pocket from being snagged. If I had another case that is protective like this one, I would change my case, but I don't so just use this one despite the little part broken
1459495
The plastic broke on the case. I called Otterbox to do a warranty claim. I had to send them pictures or the broken piece and the inside label. They them told me that it wasn't covered under warranty because it was not a genuine Otterbox case.
1855436
I would suggest you contact them directly about this. I believe their customer support email is: cs@elagodesign.com I would like to warn you the only iphone I've ever had where the screen actually shattered was when using this case. This has been the worst case I've ever purchased. Hope this helps.
2070669
Yes and there aren't any directions to follow with it. I YouTubed how to change it but once I started pulling it off it also cracked the piece under the screen. I ended up buying a new phone.
1669762
I've have purchased 2 of these for my Nex 5N and both have cracked. Need to be careful. Looking for a plastic protector as a replacement.
1604463
I had one that failed in less than 30 days and I received a new phone. Now, this one failed today. I am going to call Amazon. I liked the phone, but some features did not work and neither you nor I should buy a new one. Obviuosly, they are defective, thus, the 30'day warranty. glad someone asked.Gerald M Oswitt
1072989
I purchased mine from an AT&T; store. After a few months it cracked close to the apple logo area on the back cover. It is now NOT waterproof! AT&T; refused to do anything about it! I contacted life proof and I needed the original box, receipt, and how it happened. I didn't have the box nor knew how it happened. Sadly it was not replaced due to those things. I like the case but after u pay full price for it, it should be replaced no matter what! Hope that helps
753450
Mine broke on the bottom near the lightning connector. I'm buying another product as many reviewers have reported this problem with this product. It seems to be a design shortcoming.
636893
If you ordered it through amazon, your order history might be a source for paperwork? Not sure if there's a warranty, but ours should of held up for more than a month, planning on contacting otter box directly :/ piece of junk!
441175
The case/cover cracked I do not know why or how. I never dropped it but clear plastic was very brittle. I am talking about the upper corner of the cut out for the flip cover flap location on the case/cover.
1978908
Not at all its perfect best one I ever had on this phone. I also have dropped it so many times and nothing happened to the phone even face down still nothing.
1156737
I dont know. I havent had the need to use the warranty. My phone works perfectly
1835452
I am not sure I have dropped my phone a few times and been luck for it to still be ok. My husband also has an otterbox same he has had no issues. Sorry I couldn't be more helpful. I really didn't read if there was a warranty or not. Have a great day!
2070244
Do not buy find a store that will do it and warranty it this product fails after a couple of touches I haven't found one on amazon that would work
2128377
phone is very delicate, my screen already cracked, replacing it will cost 200$, otherwise phone is awesome, I didn't get no guarantee, so when u buy make sure with the buyer