The owner of our company is trying out the webcam for the first time since we purchased it and webcam does not work. Purchased 12/8/14
460459
That's not a question, but in order for the webcam to work you must connect the USB cable from your computer to the monitor. It's still not certain that it's a problem with the monitor, computer or PEBCAC.
460460
you must connect the USB cable from your computer to the monitor and run the software of the webcam. My webcam is working perfectly since I bought the monitor.
460461
I have had problems with using this monitor's webcam as well. I can't say it doesn't work, but I will say it works sporadically at best. Also, if there is a microphone in the array, that does not work, I have had to use an external microphone.
2258553
DO you have other cameras and are they operating alright? Naturally check all the connections both at the camera and the recorder. Also look for any nicks or cuts at the exposed wires. I experienced a problem once when all the cameras stopped working and it turned out it was the power adapter that went out. I replaced this item and it worked just fine after that. This is a good camera for the money. I have two of these and they have been working for just over a year. I'm even thinking of replacing the other two cameras with one of these so please let me know how this turns out. Good luck
541929
I have the same problem and it can be resolved by connecting the camcorder to the computer using usb. It will enable more features including video (AVCHD). It works both on XP and Windows 7 x64.
1203186
Definitely try it with a USB cable to your computer first just to see if the camera is even going to power up. I had one of these for a month and the camera quit working altogether. Due to the amount of time that had passed since I purchased it, the unit had to be shipped back to China which took 3 months to get back to them. E-Prance was very tough to work with so if you have to contact them, do it through Amazon instead of contacting them at the e-mail address they provide on the slip of paper that comes with the camera, this way Amazon will have copies of all correspondence. E-Prance does some shady things. Good Luck! Definitely try it with a USB cable to your computer first just to see if the camera is even going to power up. I had one of these for a month and the camera quit working altogether. Due to the amount of time that had passed since I purchased it, the unit had to be shipped back to China which took 3 months to get back to them. E-Prance was very tough to work with so if you have to contact them, do it through Amazon instead of contacting them at the e-mail address they provide on the slip of paper that comes with the camera, this way Amazon will have copies of all correspondence. E-Prance... » Read More Definitely try it with a USB cable to your computer first just to see if the camera is even going to power up. I had one of these for a month and the camera quit working altogether. Due to the amount of time that had passed since I purchased it, the unit had to be shipped back to China which took 3 months to get back to them. E-Prance was very tough to work with so if you have to contact them, do it through Amazon instead of contacting them at the e-mail address they provide on the slip of paper that comes with the camera, this way Amazon will have copies of all correspondence. E-Prance does some shady things. Good Luck! « Show Less
582202
I'd try returning the camera, I returned mine a month after purchase. Just go to your Amazon account and click on returns...see what happens :) Good luck!
2235770
I am having trouble with my E-prance now, and got it not too long ago. Is not my responsibilities to solve their issues, which they want me too" Prove It" by loading a short video to them. They should check their own product befor selling it. Not a use friendly product.
2233549
I had no luck with this camera or its manufacturer. My software disc was blank and the i.p. address given to link the camera was inop. The online chat is so bad I think it may be a fake site. Wish I could help but my best advice is to return it and get something else.
2228321
I have had my camera for about three years, with no problems. My Flip is a Flip Slide camcorder. If you have the receipt for the camera and it is still in warranty, contact the store, and get a refund. Something is seriously wrong with the battery or charger. If you still have your desktop software installed for the Flip, plug it in and see what happens. Make sure all charging lights are on. Hopefully there is not a break in your cord or USB somewhere. Flip turned their business over to Cisco. Since then Cisco bailed out. Givit.com is handling their uploads now. But seriously that is too long for the camera to charge.
1319232
Unfortunately I'm having the same issue. It continually records but it breaks as a 2 minutes video clips. I just got this cam not too long ago so I will have to figure out how to fix this problem and I'll let you know.
1295217
I can't get mine to work also. I tried install the software and just get errors. I can't find any support help either! Plus upset that cam in back is not working.
744364
make sure it is connected to a video source, yellow plug. other than that i dont know. maybe defective? i would try a few different things before sending it back. turn it off then on, letting it warm up, etc
1046472
Thank you for contacting us. We have received no such complaints regarding this camera. If you choose to purchase it from us and are unhappy with it for any reason we'd be happy to take it back for a refund of the purchase price as long as you hold onto the original packaging and paperwork.
2152323
If you have not purchased this camera yet I would advise not to do this. It has been servicing for 1 week. As other customer wrote, after batteries discharged and were replaced with new ones the camera didn't switch on and doesn't react on any action. My request to the shop remained unanswered.Regards
1259190
I wish I`d never seen this camera. Does that answer your question. It will not charge, It will not start, and the company refuse to answer any and all emails.
1393540
Sorry, this machine is used by my partner who uses it to watch movies/videos and a little web browsing. I have not used the machine myself and was not aware that it had a webcam - will have to take a look. Sorry I can't help.
1251126
Simple, why not just return the "Cam" for a complete refund backed by a full warranty with it? I just wished THIS particular cam had a wider view area, color is alittle off as well. (grn"s) I run shielded cable, power at the cam install site as well. Could drop down to a 650 tvl with more view area for a hundred bucks less to, with color! Just a suggestion?! Bv
187490
I have been buying the camera from the site and the use of zero does not operate at video playback blue screen does not appear