hi I bought this device 3 months ago now my baby is coming,and I tried to use it. But there is no BATTERY.
464638
Ours had a battery. If the description does not specify "battery not included" you should check with the seller or it could be fraud. They all should have batteries included.
464639
I had an issue with my Smart Baby monitor (that was purchased on Amazon) and I contacted Withthings customer service, they were more than helpful! They got me a whole new product within just a couple weeks. I would recommend contacting them directly :-) info on Withings website.
1796936
Battery should last more than a year. It could be that the item stayed unsold for some time which might explain why it run out of battery.
992062
This is a very poor product that I consider a waste of my valuable resources. When I bought it I tried using it but it never came up. I attempted to rescue it by replacing the battery but it's same result. I have since abandoned it. Best of luck.
2193930
No, I bought this May 18 and since then, battery is stiil fine. Don't worry about battery.
538013
I'm sorry, I don't know for sure :( I'm sure you tried to replace the battery? I would just try contacting them and see what they might offer to do. Sorry I'm not much help. Good Luck !
2124879
That's odd... I used mine for over a year before the batt died on me. Maybe you can contact their technical team and see what they say.
911368
Fernando,I have had one of these for over one year and another for about 6 months. So far, no battery replacement on either. This is one of the best inventions I have ever seen for this purpose. At Christmas time, my sons were visiting with their families and now they want they each want to buy a few. Allan, Roseville, CA
1383397
I have never run out of battery, but I do only use Bluetooth. Like others said, try to fully recharge and see what happens. If it continues to lose battery that fast I would definitely replace it
29212
Yes, the hand held unit has a rechargeable battery that lasts like 30minutes to 1 hour when not plugged in. You have to keep it plugged in if you plan on using it for more than 1 hour. The unit you place with the baby does not have a rechargeable battery, it is plug in only.
427373
I am having the same problem, even brought a new battery and it still does not come on. Warranty is up, so what can I do.
989904
It has a rechargeable battery. It may need to be plugged in a while before it will work not plugged in. Hold the power button until the device turns on.
233519
Jenny, I should also tell you that I purchased this device about 3 months ago and it just died on me. I am purchasing 2 more one to use and the other as a spare as I'm not sure about the life of the device.
1818759
I literally haven't charged my battery in months and it still has a full battery, however, I don't use the camera daily and my videos are not that long. I don't believe you can change the battery. It's kind of like an ipod
1770307
I'd like to help, but my screen is fine, it's my battery that doesn't stay charged. Good luck getting in touch with the company, they haven't responded to my request either!
1914908
I have never used a battery; it has been plugged in since I got it about 5 months ago and it has always worked for me.
1362086
Ask the seller, if it is not in the ad. Mine came with a battery. I had everything else, didn't need anything.
1110462
I'm sorry to hear that. Mine seems to be working fine. I've used mine for more than 6 minutes. Make sure it is fully charged before using it.