mine aren't working good How do I get warranty info.?
470586
If you didn't save the paperwork that came with the product, warranty information is shown on the manufacturer's website:http://www.moonrays.com/pdfs/Moonrays%20Limited%20Warranty.pdf
470587
If you didn't save the paperwork that came with the product, warranty information is shown on the manufacturer's website: http://www.moonrays.com/pdfs/Moonrays%20Limited%20Warranty.pdf
470588
I bought them as a gift for my mother and they work great, but I never actually saw the packaging. Give me a couple of days and I will ask her. Alternatively, she's told me that her friends have purchased the same brand at Loew's or Home Depot, so if you don't have the original packaging I'm sure you can look, or look for a website. I will try to find out though if you haven't got an answer yet.
470589
I am having trouble with mine also. I have to go out and give them a tap on the top sometimes to make them come on, and sometimes the tap does not help and they just won't come on. Moonrays is a big manufacturer of these lights, so perhaps if you can go onto the Moonrays website, you can get some help. Good luck!
470590
Not sure of where to find warranty info. Half of our units have also topped working. In a couple, replacing the batteries brought them back to life, but in some such did not work.
653494
Mine doesn't work either anymore. I've learned it's better to spend a little bit more and get a better product. I bought another popular brand a few years ago and it lasted two years.
747282
I have no idea what caused your problem. Mine are still managing well. Might you contact the seller?
1568388
I would exchange them through Amazon, mine have been working great since the purchase.
1126667
Sorry you got a bad one. Mine works perfectly. Hopefully you can get a replacement.
184641
I called them today and they will send me the parts for free. Under Warranty(2yr).Let me try it and update later.
2013857
Mines quit working a month ago. I have nothing good to say about it. When the vendor we had.
1791959
Mine is fine. You have might be defective. Why don't you get in touch with the company?
1450048
They are not good, send them back, that's what I did with mine. Had the same problem
684833
check the website you are looking at. they should have warranty information available.
1449195
Not sure what the warranty says yet. I've had mine about 3 months. It quit working today.
1433684
Email invoice to info@myivation.com for RMA # and return address... HOWEVER, I warn, this is likely a waste of $5 postage. All the defective units I've returned have been replaced by units that work for 24 hours or less. Honestly.
1902022
The ones I got in March had a 2 year warranty. One is still working, the other one stopped working. I emailed the company and requested a new one. They worked very well. They asked for a copy of the receipt of purchase. As I ordered it from Amazon I just sent them the copy thru email and she said a replacement was on the way. I hope this helps you.
1737612
Have no idea as mine are all still working fine! Sorry! Try contacting the manufacturer. There should be a 1-800# somewhere on your paperwork! Good luck!
332713
I do not know how to claim the warranty. Can you please email me this information?
872914
I've had to replace mine in the past. Sometimes they just stop working. If it was within 1year of your purchase, they should send you a replacement at no charge.
1481313
Hi I am very sorry to hear that, you may try to reinstall them and see if it works. If not, please feel free to contact our customer service at amazon@yoyoink.com, please include your order number when emailing the customer service. YoYoInk has a 2 year product warranty, so please be rest assured that we will take care of you when things go wrong.