I AM SO FRUSTRATED! What am I doing wrong??? I purchased this product at my local large home improvement store &amp; exchanged the item 3 times, finally returning it for a refund. ( the store tools manager was stumped too)They were the identical product &amp;...
480828
Seems odd that you would get that many duds in a row unless there was just a bad batch shipped to that store. I love mine and have had no issues with it. I can only think of a couple questions... 1. Are you pressing the tip of the gun down firmly enough so that the safety mechanism is deactivated? 2. When you slide the stopper up and put the nails in do you release the stopper and slide it back down to hold the nails?
459925
I know that if you try and get a new one from Amazon, they will make you return the whole product and it's usually extra time and trouble. I would just take your one good screw to the hardware store and try and find a similar sized one.
588682
I didn't see ONE change, at all! It didn't even moisturize! So I asked for my money back and they sent me ANOTHER and charged me. They won't refund my money and tell me the do NOT give money back and when I agreed to buy I agreed to this by reading their Rules and Regulations... blah, blah, blah. So a company can charge you, not perform as advertised and then NOT give a refund? If I can spread the word to others NOT to buy from this company then I feel somewhat vindicated even though I'm out over $100.
1983004
i have no idea, but i would try contacting step 2 customer service and ask them to stand behind their product. that sounds weird.
204792
I had the same problem. I went to homedepot to get different screws. It took 3 trips til I picked up the right size. I probably should have picked up all the possible sizes and just returned the ones I didn't use. I forget the exact size because I installed this about 6-8 months ago. Hope this helps!
1372975
I used the $40 sprayer Spray and Forget sells. BUT I Sprayed it about a year ago and it Forgot to work. My roof looks just like it did a year ago - ugly. And here's the kicker. I could not return it as I used it and the vendor's policy was 30 days and the stuff is not supposed to show results for months. So they can sell it knowing they never have to provide a refund. Even though I bought it through Amazon, Spray and Forget said the vendor was not a distributor so they would not refund or replace either. For whatever reason I don't see the sprayer on their website so I can't tell you where to look. BUT like I said the crap is crap and doesn't work. I used the $40 sprayer Spray and Forget sells. BUT I Sprayed it about a year ago and it Forgot to work. My roof looks just like it did a year ago - ugly. And here's the kicker. I could not return it as I used it and the vendor's policy was 30 days and the stuff is not supposed to show results for months. So they can sell it knowing they never have to provide a refund. Even though I bought it through Amazon, Spray and Forget said the vendor was not a distributor so they would not refund or replace either. For whatever reason I don't see the sprayer on their website so I can't tell you where... » Read More I used the $40 sprayer Spray and Forget sells. BUT I Sprayed it about a year ago and it Forgot to work. My roof looks just like it did a year ago - ugly. And here's the kicker. I could not return it as I used it and the vendor's policy was 30 days and the stuff is not supposed to show results for months. So they can sell it knowing they never have to provide a refund. Even though I bought it through Amazon, Spray and Forget said the vendor was not a distributor so they would not refund or replace either. For whatever reason I don't see the sprayer on their website so I can't tell you where to look. BUT like I said the crap is crap and doesn't work. « Show Less
765737
I'm not a professional, I purchased this because of the reputation of Wahl. Also, assume that this is a recent purchase on your part. My best suggestion is for you to contact the company (http://www.wahl.com/contact/). I have no doubt that they will want to help solve your problem as soon as possible. The website has phone numbers and a lot of other information. Also, I have found that on other items, Amazon is also anxious to help their customers. Hope this helps and good luck. I don't normally respond to these things, but there seemed as sincerity and urgency in your message. Feel confident that they'll make you whole and get you back to clipping.
377470
Amazon sent me a refund and I went and bought one at a local retailer. These guys are probably the worst online sellers ive ever dealt with. Ventech has a website too.
1423479
send it back as defective, previously used, or not as described. then buy from a different, better seller. amazon has all kinds of sellers all purporting to sell the same stuff, but you need to research and make sure the one you buy from has a good reputation, etc.
2041333
I and 3 others couldn't figure it out. Ended up replacing with one I purchased at Home Depot for 6 bucks. Sorry, I had the same prob. Didn't work upon arrival
161516
I have only used the Shulte products. I have seen the generic in Home Depot and Lowes and wondered the same. They both have easy return policies. I would by one of a couple different attachments I wanted and if the work great if not an easy return. Roger
1219150
Unfortunately, Mary Ann, I've long since used this up and thrown away the bottle. I do remember, though, seeing the very same product at several hardware stores (for about the same price as Amazon) -- Do it Center, I think Lowe's, and maybe OSH. It seems to be very common. So you could probably find it at a bigger hardware store near you and read the label before buying. Hope that helps.
1381650
I've run into this myself. Something is not balanced. Try a hobby shop for repair. , there eager to help and looking to make the sale. I wish I purchased from the local guy for just that reason
2058983
I'd send it back. Ask for a refund. Should have come with instructions and all neccessary attachments............. Good Luck.
580791
good luck. Contacted manufacture 2x no response. finally go one and said replacement on the way. never showed. after 5 months calling and emailing. I called local Homedepot and they returned it and I got a different one.
1665062
D. Steelman- I don't know what's going on but I'm in the same boat. I ordered this because it was supposed to be a smart charger that knew when to stop the charge. It doesn't. It seemed a cheap alternative to the fancier La Crosse. Instead I feel like I threw away the $22 I paid. (I see now it's going for $10-$11 more, and not sold directly through Amazon.com.) Anyone know the best way to get this exchanged for the advertised model?
1133857
The same thing happened to me. The key was cut wrong (Sorry Ace Hardware, and they did it FREE). I went to Lowe's, they had a better machine and the re-cut key worked as advertised.