I read there is a 12 month warranty on this bike. Besides calling the seller, are there specified repair shops that will handle a warranty issue?
457541
I have not found a repair shop that can fix the bike's electric motor or associated components. However any bike shop can fix everything else. I have had flat tires front and rear repaired. On another brand of electric bike the local shop fixed the front stem that froze up. I have had two of these bikes which I mistreat badly by riding them on salt water beaches, Sandy trails, and carrying them around in snow storms on a 4 bike rack. It is easy to brake wires while transporting them. When the electrical components break I buy parts on line at electricscooterparts.com They have a nice diagram for a controller similar to the one used on this bike. It is a brushless 250w motor. I really like the bike for its power, long life LIPo battery, finish, adjustable handlebars, and low rolling friction as compared to other bikes. Just do not expect much help from the seller. This is why the price is low.
457542
I have two issues with my bike and have gone to three shop's but still can't find anyone that will work on it.I love my bike but right now it may as well be a boat anchor .Sorry for the bad news.
457543
My first Cyclamatic bike was defective right out of the box, and they simply replaced it, paid for shipping and everything. As far as I can tell, they supply no repair service or replacement parts. I wanted a second battery but they were never able to supply one. Now my bike is out of warrantee and the battery needs repair or replacement. I found a battery online for $500 - too much for me to spend on a bike I paid six hundred dollars for (plus a hundred dollars shipping). If anyone knows of anybody who repairs these bikes, please let me know.
2204980
We haven't had the bike but since Christmas. So far we haven't had any problems. When I have a tire bust we usually go to a big store e.g.. Wal-Mart. Or Amazon has a way to email directly to the seller which might back a good way to go.
1489600
I have no idea why it happened, I've had mine more than a year now, and didn't notice anything. Does your bike still work, or is just making sounds?Check the belt, maybe it came off or is loose. If it doesn't sound like a loose belt that you can fix on your own, - contact the seller. If anything, - you still have time to return it back, and the bike comes with 1 year warranty (if I'm not mistaken).
1195376
I also had the same problem! I called support line and they said it was likely a broken motor. So they sent us a new motor and (after 3 weeks) a repair guy came. He couldn't fix the bike (because a pedal arm was stuck so he couldn't remove the casing). Called them last week to tell them repair guy could not fix the bike (he also called them). They told us they need to have a meeting to see how to next proceed. That was 7 working days ago. Still no word from them. Not impressed. Let me know how it goes for you guys!!
1070116
My son ended up taking the bike to a bike shop and paid about $75 to have them assemble it. Also, one of the tires was defective and had to be replaced. The brakes squeal a bit.... But the bike shop lubricated everything that needed it and got it in ship shape condition. I contacted the seller, through Amazon and they did refund the extra expense....but I don't think I would count on that. It took a bit of haggling.
2213960
I am not sure about the warranty but in Washington there seems to be only 1 place to get it repaired. The clutch on mine failed the 3rd time I used it so I would not recommend purchase. Pay more and get a Stihl.
190985
No. You can buy a replacement for <$30 on eBay or you could call the company for a replacement. I would suggest, like the other reviewers, using a bicycle inter-tube if you are looking to save money.
1189648
My back wheel broke also. I have a feeling they are just really low quality. I contacted Amazon, they told me to contact the manufacturer. I tried that, but their website is broken. So, I contacted Amazon again and they sent me a whole new bike and a return sticker for the old one. This was even though it was past the time for returns. I would recommend contacting Amazon. They seem to be really good about this sort of thing.
790513
Not sure on Warranty either but it was NOT needed on my 1200 - direct fit, started right up
807337
my bike does not work. I have not received replacement parts in 2 months . Do not buy this bike.
91931
I'd think it would still be under warranty. I would contact the company you bought it from.
1962500
Very happy with mine. Have had it for about 6 months. Had a professional do some adjustments after assembly, cost me about 60.00. Its been a great bike so far. Even the professional bike shop said it was a quality bike.
1001581
That's not happened to me so I have no experience with obtaining parts. I agree with the previous 2 answers especially with taking the online approach. I would also check if there were any warranty centers in your area and contact them. Good luck!
740608
when our bike broke and was still under warranty, i simply contacted amazon. they took care of the problem for us.
2125837
checks check the asia yamaha site...they have instruction how to proccess the warrenty claim
340354
Sorry to hear about your problem. My suggestion is to contact Schwinn manufacturer. Probably an easy fix.
358027
If you call Schwinn they will send you the parts to fix it at no charge. Schwinn is a very nice company. They have sent out 2 sets of parts and its working fine for now.