Received product but could not program it. Pulling battery isolation tab had pulled the battery slightly out of position. Required reseating it.
469753
In reflection, it took a while for me to get this one set up. It required resetting a couple of times while following directions closely.
469754
Not sure of the question. But I had problems trying to program it. I am very techinal and have a bad habit of reading instructions and thinking I know how to do it ! Go back, READ the instructions ,and follow it step by step. I have two sensors and base. It works perfectly!!! Take the time to read it again !!!
355776
I would take the laptop battery out and clean the metal pins with a can of compressed air. If you still receive the error message after putting the battery back in, you will need to buy a replacement battery.
1624127
I had the same problem the screw was stripped that held the battery so no connection. I returned it!
653332
No I am unable to keep it programmed! I wish I could send it back for refund. Good luck
981828
That is when I replaced mine. I was no longer able to program it, in a way that would hold.
2082016
The battery was not the same size, much longer. Would not fit into the battery compartment.
1451244
I haven't had to replace mine but my guess is that you can go one line for the manufacture and order the same one and/or ask them how to program one. Hope that helped.
2198020
You should be able to unscrew the end cap (the end with the on/off switch). Insert AA battery positive end first;screw the cap back on. It should work.
2211997
I've had that problem too. There are three "tabs" that make contact with the battery in the tag, one that wraps around the top and two (from one piece of metal) that contact the sides. For whatever reason I had to make sure these were all bent in further than they were, making a much tighter fit, then put the battery back in, smooth side up, rounded side down and it began working again. Finicky, I guess.
8987
No.... I sent the product back as it poorly made. I could not get the collar open to insert battery. I partially destroyed it with tools and could still not get it open.
623533
Sounds like a loose connection. I would take it back to where you purchased it and ask for another, if they wont help, contact the company, and see if they will exchange it for you. You might first try making a good tight connection between the battery terminals and the battery by slightly bending the terminals towards the battery for a tighter fit.
369163
Troubleshoot: *Make sure the clear protective tab is removed between the battery and the battery cover.* Use brand new name brand batteries to provide enough power for the remote to communicate with the candles.* Contact us directly if you still have an issue. Thank you.
1406762
Did you pull the plastic tab out of remote? If I remebrr mine had one to let battery make contact of not bad bulb or remote
265871
did you pull the little tab out? There's a tab that needs to be taken out to activate--something to keep the light from working while in the box...HTH
702526
I really don't know if I can help. We didn't receive any message like that. I would take the battery out and check all the pins. Make sure it is going into place and locking on both sides. Hope that helps but sorry, just didn't get that message.
680451
Remove the plastic strip from the remote....it prevents the battery from making contact. Plug in the ir sensor and it should work...if it doesn't...it's defective
296405
You would have to contact the seller to determine that. Mine was supposed to be programmable, but never did work properly.