I bought this lock for my nephew to use but someone was able to break this lock and stole his bike! How am i able to use the warranty?
478034
Go to their website and start filing a claim: Follow the instructions below in the event you will be filing a claim: Requirements in the Event of a Theft Report the theft to the police within 72 hours. Mail or email notice of the theft to Kryptonite within seven (7) days of the theft. Immediately report the theft to your insurance company, if covered by insurance. Mail or email the following to Kryptonite within ninety (90) days: [i] broken lock and/or broken links- required as proof of product failure (Note: We recommend that you return the entire lock if available so that we can better understand how the product failed), [ii] at least one (1) key, [iii] a copy of the official police report, [iv] a copy of your itemized lock bill of sale, [v] a copy of your bicycle/powersport bill of sale, not including accessories, or a dated and signed dealer appraisal reflecting the mark. https://www.kryptonitelock.com/Pages/FAQ.aspx
2145069
I don't have answer your question.However this lock is simply junk. It is so flimpsey,I probably used for 2 months and had to remove and trash it out. Such a waste.
681078
If you do not have the instructions that came with the lock, you can request a copy from Mighty Mule, or find them on their web site. The instructions are very good and easy to follow. You are also welcomed to call customer service (phone # in the instruction folder) for specific issues. You will like the lock once it is installed. Good luck.
2029062
Talked to Smart Guard today. In order to transfer the warranty to you I have to supply them with your information, name, address, telephone. You may send that to me at my personal eMail address...cod...iroc...at...gmail
535469
There is something wrong with the units, I brought it to a bike store and they could never fix it. I am suppose to return it and send it with a prepaid paper that they sent me but I cant find it anymore, can u please send it back so iu can send it to you.
1192867
Honestly, any lock can be broken. I feel that different locks just have different levels of deterring thieves. I've had it for a month so far, it feels really sturdy and I feel safe using it but its something I have to lug around because the weight is very noticeable (around 9 pounds). If you don't think you will mind carrying that extra weight then by all means pick this one up
422650
I'm reading my Owners Manuel....it says, you're best bet is to Order a New Replacement Key. Of course you'll need : Proof of Ownership (Sales Receipt), Model #, Serial #, Lock#. Good luck!
1138319
Warranty ? Unless you bought it from a shop where you can take it back, you can forget about the warranty, Coway are dishonest. Mine broke after 5 months and they were not interested, as they're in Korea it wasn't worth the effort suing them.
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!
2017451
I checked with the manufacturer and this is what they wrote back: "There is no security locking feature that comes with the trailer. I think you could unhook the trailer and fasten the trailer frame to the bike frame with a bike surety chain. In this case the trailer would be sitting next to the bike, not behind it "
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
1973540
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key!Best of luck!
1371338
Sorry to hear about your experience. Fortunately the bike i purchased for my son works well even though he does not use it. The only thing i can think of is to have a mechanic or tech guy look at it. They may be able to tell you which part is defective and then you may be able to order a new part and have them install. Sorry
1614667
I have had no problems with mine getting stolen, leave it on my bike 24/7 and ride my bike everyday. However if you were worried about it you can take it off with a screwdriver and break it down to store elsewhere. Not sure how many people are walking around with tools to take it off your bike though. Hope this helped.
1462444
Go to UR local Walmart or Target or Local Bicycle Shop, Look @ a similar lock, follow the instructions and U should succeed in recapturing and new & improved combination for UR lock!
830334
I not sure about warranty for what I know most of product is cover 1 year of purchase by manufacture. You need to contact pop & lock company. Have you register your product for warranty? I do register my.
875971
So easy, jump online and get their number. Give them a call and tell them what you need. It's like dealing with your neighbor. I was super impressed. Just tell them if its the locking one or not. Probably cover model and such too.