Just got one of these for Christmas and it leaks terribly does not seem to make very good froth. Is this a fixable problem or should I return it?
447964
I have one and it works Great. Are you locking the coffee filter in tightly? Sometimes if there are few grains of coffee on the sealing edge of the filter it will leak. Ensure that it is clean. Also use the filter with the two discharge ports. The other filter is much harder to use and achieve satisfactory results. Hope this helps.
447965
Have you tried the pressurized portafilter? That doesn't need tampering. Just level it with your finger without compacting it and you're good to go. The bottomless is a little tricky to use at first.
447966
Hi Alexander, I had the same problem when I first got my Capresso too. The issue is not with the machine, but with the coffee grind and your tamp. Your coffee grind needs to be extra fine and the tamp has to be even. When you tamp it, if the espresso disc is higher on one side or not tamped evenly, it will cause the espresso to pour out of the top. I purchased the capresso burr grinder here (http://www.amazon.com/Capresso-560-01-Infinity-Grinder-Black/dp/B0000AR7SY) and use the second extra fine setting. I also bought a heavier tamp (http://www.amazon.com/RSVP-Terrys-Tamper-for-Espresso/dp/B0001XRNEM/ref=pd_bxgy_k_img_z). The thing that helped the most was watching some youtube videos on how to make perfect espresso shots. It took a few days of practice, but they come out perfectly now. If you can try to master the bottomless portafilter. The shots will have more crema. I have never used the frothing wand, so I can't speak to the foam. Hope that helps
1285399
Mine did the same thing. Turns out it was leaking coffee through the metal heating plate at the base of the tank. Tightening the screws on the metal plate did not solve the problem. Possibly I warped it by pouring cold water on it while it was hot? Not something I normally do but it may have happened once or twice.
1422517
Mine stopped working because the overpressure valve failed. No matter what I did, I couldn't get enough pressure built up to make the water come up through the coffee grounds and into the top chamber. Maybe your S.A.F.E. valve needs to be cleaned? If that doesn't resolve your issue, I'd say it's junk.
1319051
Hi, yes it has to be faulty, the only problem that I found with the one I returned is that the handle gets hot, but the steam was fine...
1070535
are you sure you are using the correct fitting for frothing? Its the wire circular one? I've had my machine for about 6 months and love it, it seems to froth really well?
238001
the one we got, has some problems too. all these tanks seem to have different issues. You might want to send it back if you can for a refund.
497287
I would try adjusting the rubber gasket on the arm of the frother like Fran Harry suggested and see if that works. If it doesn't improve I'd contact Keurig customer service. Good luck!
1959692
I don't but I actually need to replace mine as well. With mine, the frother starting making odd sounds and while steam would come out of the want it would not froth the milk. I'm not sure if you have the same problem but I was able to fix mine in the interim. I determined that there was a loss in seal with the plastic gasket that goes inside the metal wand housing. I applied some duct tape to the housing and then slid the gasket on over the top, using some force to make sure it was very snug. That fixed the problem immediately and that solution has worked well for a few months now. I do plan to reach out to DeLonghi customer service however to inquire about new parts at some point.
715878
I wonder if you were ever able to fix this? Mine leaks all over the place and in reading other reviews of this DeLonghi product, it seems a common complaint. Also seems like "not fixable." A real bummer.
821900
hi simone. i had a similar issue when i got mine. the trick is to prime the pump the first time you use the machine. just add water, turn it on and press the "froth mode" button and wait until it stops flashing. then place a container under the frothing rod and turn the front knob to "froth start" and leave the machine alone for a while. it will make a thumping noise for a while (maybe up to three or four MINUTES) and then steam and hot water will begin spewing out. then your machine is ready. you will only need to do this once when you first buy your machine. the instructions say to do this for thirty seconds, but mine just wouldn't do it. so it left it to prime for almost FIVE minutes before the steam and hot water started pumping out. good luck!
1279963
we've had the same issue on rare occassion. I have no idea why it is leaking and we have also checked it, cleaned it, etc. it seems to be more of an issue when it is overly full.
315301
Mine leaked on day one and never worked again. Try contacting the company...they said that they had a "bad batch" and have corrected the problem.
1344026
I have had my machine for just under a year and I love it! Unfortunately it started putting out more water than steam when frothing the milk so I ended up with watery milk instead of foam. I contacted Lello Appliance Corporation355 Murray Hill ParkwayEast Rutherford, NJ 07073201-939-2555LelloAppliances@aol.comThey were very nice and referred me to electra-craft.com who does their warranty work. I downloaded the repaire order from their web site and sent the machine to them this week ($20.00) for two way shipping and am waiting for it to return. I'm sure that they have parts. You can contact them by email or phone. Very good people! I have had my machine for just under a year and I love it! Unfortunately it started putting out more water than steam when frothing the milk so I ended up with watery milk instead of foam. I contacted Lello Appliance Corporation355 Murray Hill ParkwayEast Rutherford, NJ 07073201-939-2555LelloAppliances@aol.comThey were very nice and referred me to electra-craft.com who does their warranty work. I downloaded the repaire order from their web site and sent the machine to them this week ($20.00) for two way shipping and am waiting for it to return. I'm sure... » Read More I have had my machine for just under a year and I love it! Unfortunately it started putting out more water than steam when frothing the milk so I ended up with watery milk instead of foam. I contacted Lello Appliance Corporation355 Murray Hill ParkwayEast Rutherford, NJ 07073201-939-2555LelloAppliances@aol.comThey were very nice and referred me to electra-craft.com who does their warranty work. I downloaded the repaire order from their web site and sent the machine to them this week ($20.00) for two way shipping and am waiting for it to return. I'm sure that they have parts. You can contact them by email or phone. Very good people! « Show Less
530677
same happened to me as well. I'm returning it for another reason though which is it leaks from everywhere!
1692957
I haven't heard of anyone keeping one for more than a year. They just stop working. Keep trying to find a frother that will do the job and last. I just bought another conpresso because I found it for 30.00. I'd pay a decent price if I knew it would last.
1856716
David, my suggestion is return it and ask for a refund. Mine worked for half a glass of juice and then there was more juice on my walls and ceilings than my glass. So please return it, ask for your money back and buy another brand.
420126
This happened to me. The instructions say it must be "fresh" milk. When I got new milk, it frothed properly. Also make sure your levels are correct and you don't press the button too long.