Mine did not come with a users manual, so I can do nothing, the main screen when I turn it on is locked. Anyone know how I can find a users manual?
458502
Try going online to tabletexpress.com and research your tablet. These are the sellers/makers of the product. Or if you ordered through Amazon, there should be a name of the sellers who can assist with any problem.
458503
it shouldn't be lock an see i say these people are just out for money there products an services suck i wouldn't recomend there crap to anyone. but you should be able to slide the lock in the circle an it open or reset it .
1049666
Return it, I had the same problem with this tablet....turned it on once, set it up, let the battery run down, charged it overnight and then when I went to turn it back on it wouldn't turn on. I did notice that the little light that indicates charging next to the screen would turn green when I turned it on and if I were to turn it off it would turn red. This indicated to me that it was charging but something was wrong with the screen or a connection somewhere. I know it's frustrating but I would just return it and get a refund and purchase a different one! Good luck!!
34296
For anyone who reads this in the future, I had this problem just now. The screen never turned on, but we've been using the filter. I finally called customer service. They had me unscrew the back of the filter, pull it out, unscrew the LED screen section, make sure the area around the button was clean and undamaged (mine was fine), screw that part back on (by this point it turned blue instantly and was working), then put the filter in and rescrew the covering to that on. Flushed for a few minutes until the screen went to zeros. Now it turns on when using to monitor the usage. Customer service is really helpful. For anyone who reads this in the future, I had this problem just now. The screen never turned on, but we've been using the filter. I finally called customer service. They had me unscrew the back of the filter, pull it out, unscrew the LED screen section, make sure the area around the button was clean and undamaged (mine was fine), screw that part back on (by this point it turned blue instantly and was working), then put the filter in and rescrew the covering to that on. Flushed for a few minutes until the screen went to zeros. Now it turns on when using to monitor the usage. Customer... » Read More For anyone who reads this in the future, I had this problem just now. The screen never turned on, but we've been using the filter. I finally called customer service. They had me unscrew the back of the filter, pull it out, unscrew the LED screen section, make sure the area around the button was clean and undamaged (mine was fine), screw that part back on (by this point it turned blue instantly and was working), then put the filter in and rescrew the covering to that on. Flushed for a few minutes until the screen went to zeros. Now it turns on when using to monitor the usage. Customer service is really helpful. « Show Less
885815
I had the same problem. I have no idea what the answer is. I returned mine because the screen stopped working after less than a week. I really wanted to love this tablet.
1351708
Hello . Am I never expirienced that with mine. The problem was it kept freezing and the screen kept blinking so I returned it back for full refund. I think it can be fixed I just didn't waste time.
2036836
I was told to reload the software update & believe I lost power before the update completed... now I have a fancy "dust collector" as I cant even get it to power up(although I can here it going through some type of start-up process) but the display doesn't show anything now ...not even "Hello" on the front LCD!!??
1453433
Yes I had the same problem, also once I was able to get it on, i could not reset it to zero, without waiting for it to shut down and trying to restart again. I emailed the seller and still have had NO reply.
129601
I gave the phone to my daughter because she loved it so much, but try pressing the return button-its one on buttons at bottom of phone that has the circular arrow symbol on it. That should return you to main screen.
1508168
I have been having the same problem along with many others. The touch screen on mine even broke and cannot be used at all anymore. It happened after the warrenty ran out so if you are having problems with it and you can still return it I would do so.
1249871
I recieved the replacement screen originally. It didnt work properly, Amazon sent me the return documents. Its been over 45 dsys and I have not been replaced nor reembersed yet. Still want the screen or the money bsck.
2261007
My screen turned almost black, I think because it got too hot, how can I fix this, how can I get a new screen? The company doesn't have an 800 number, they don't return requests for help, so does anyone know how to get a new screen? This one is so dim I can barely see anything on a good day, on a bad day I see nothing.
2227379
What do you mean? The screen? Is this the first time you install it? If so, turn it on and after it is on, push the on/off button for one second and it will come out... then it will come in and out everytime you turn it off and on
49569
My screen didn't plug it either check for an aux in port like a plug in for headphones buy a small cable adapter on Amazon to be able to use the cable now if it doesn't have it you may boot want to get it but I am not sure.
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
2107322
Sounds like a battery problem (either incorrectly installed or DEAD) or a screen failure.Anytime you hit the On/Off button on the top OR the review button (has a right arrow in a box on the button) to the left of the Menu button on the back, the screen comes on.
237999
I'm having the same problem. The manual says to hold the reset button to go back to the factory settings and then you should be able to open the GUI again. However, this doesn't seem to do anything. I've pushed the reset button and held it for up to 50 seconds and it doesn't reset. Anyone else out there figure out how to reconfigure these things? Their customer service is not responding to my emails.
764020
have you tried resetting it? This happened to me and I pushed the reset button and it started working again. I cannot remember for sure where the reset button is exactly but I know it is in the instructions.