If I received sphere with a dead shrimp, what should I do?
474210
If it is just one shrimp then that is normal. it will disintegrate in a couple of days. If you got it from Amazon and they all die within 30 days, I think you can send it back to them for a refund. Make sure you don't have it in direct sun light or they will all perish.
474211
Mine died after 4 months, followed procedures as outlined. Called them and was told I could get new one for half price plus shipping, not worth it. Wouldnt recomend
474212
They do tell you that at first a few may die because they aren't sure exactly how old they all are ... But if more than a few or half end up Dieng. Call them and they'll take it back and send u a new one ... All of mine died within a couple weeks .. And they let me send mine back and sent me a brand new one
474213
Look a the booklet that came with your sphere. Call EcoSphere, they have a one year re-charge policy for sphere's where the shrimp die.
474214
They go into hybernation when the water is cold, they will be awake and lively soon, usually within 24 hours.
869603
You should be able to do this. Doing a search, I found the Hape site and a contact page: http://www.hapetoys.com/contact .I think the site is current, and manufacturers are usually helpful. The company which sold it to you might be helpful as well.They might want compensation from the carrier. Was the packaging damaged? Save the packaging.
730415
Well there are a few choices you have:you can get a plastic bag and with some gloves remove the body and throw the body in the trash or you can dig a hole deep enough and bury the body to prevent any other moles or gophers from coming back because they don't like the smell of a decaying body that is what I do.
624258
Pick up some locktite. Its super glue essentially. Pick it up from a place like Lowes. You want the one with the red cap.
1406034
my guess would be to call the company. Now that you brought this up, later today when I'm home I'll see if I can do the same.
680415
Amazon will still exchange the item if it's defective. They'll just send you a new unit and tell you to safely dispose of the old one. I know this for a fact, because I just went through this.
201061
Ask the vendor you purchased it from. You wrote the question to everyone who previously purchased this item.
1027335
I doubt u can. Send the complete box back and get a new one, that is what I would do.
1572150
Good question! Maybe you could pry the ball open at the seam with a knife, replace the 2 little batteries and super glue it back together. I'll try that with one of the "dead" balls that I have and let you know if it worked!
923900
Hi Yes - they sent a thingy that looked like a straw right? That's what you use to punch holes where it looks like they should be punched.Absent that your trap won't work.Good luck!
1695474
The Lure Company in Hauppauge NY sells the Tip2Toe machine and replacement disks. Order forms are in the box you receive. Any place you can reach you can grind off old dead skin.
582332
no, sounds like you got someone elses return. shouldve gotten in new fluke plastic carton or wrapper.
301628
Call the customer service number listed on one of the inserts that came in the box. It is either there or in the instruction manual. I had received this and the glass scoreboard was shattered upon opening but I called customer service and they were very helpful and I received a replacement board within two or three days. If you don't wish to mess with calling and delivery, multipurpose stores such as, Meijer, Walmart, Target, usually carry replacement nets for many sizes of basketball hoops. Good luck!
918665
Put it out with the garbage,checked with the local collection service first.Good luck.
1808963
Hi Steve:No, it's not alive. It's more for decoration. I also put a sand dollar from the beach in there too. They are very nice to look at . Best!
1073197
I agree with the advice that Sharon offered. If its just the plastic cover, use it without it. If for some reason youcan not, buy a new one. New is more fun. Good luck Gerry
300196
Report it to Amazon, they can help you. Go to "Your Orders" under Your Account, find this item & report the broken globe. If they can't resend just the globe, they may send you a whole new unit & then have UPS pick up the old one at no expense to you. If this doesn't help, contact Westinghouse Lighting Corporation, Customer Service Center (Google it). But, Amazon usually replaces any broken items received or items sent in error.