i bought this kellte 3 months ago, i do not use it any more because when i boil the water it smells of plastic . what shall i do?
476867
We have had ours for a couple of months now. We like it very much - never had the problem that you are talking about. Like anything new, it is a good idea to use it a few times by heating it up and throwing away the water. The only thing about it is that it is a bit slower to heat up than our previous kettle. We discovered the reason is that the heating element is sealed below. One could actually brew tea in this model - looks like it would be easy to clean because of the design.
476868
Admittedly, I do not have such a discerning nose and love this unit! However, you may consider using vinegar solution with water as we do for coffee makers to clean out and see if this helps. Or pass it on to anyone who leaves stovetop water boiling until the pot is destroyed who definitely would appreciate the safety feature of this unit.
476869
Shipping was worthless because it ended up at our local post office which is dreadfully dysfunctional. I had no way of knowing this before hand. I have not ordered anything since. The fact that there is no phone number where I can actually speak with a person is an excellent reason not to order. If there was one they would probably have astonishingly poor language skills which is another excellent reason to not order.
476870
We haven't had that problem. We used it for a couple of weeks before packing it away for my college-age son. It boils water faster than our other kettle and is easier to handle.
476871
Stella I have not had that problem at all. I washed mine real good with vinegar before I used it. I hope this helps.
2066022
Whoa--tough one. Perhaps a vinegar rinse? The infuser I purchased was Mr. Tea, and he did not have that strong plastic aroma, which I, too, would find offputting. Yikes. Hope this helps.
426897
There should not be a plastic smell. perhaps you did not take off the plastic cover from the filter? before running unit.
1796293
It's a gross plastic that stinks and the water you boil in it has a foul taste. Stay away from it!
2215952
Try running a tank of vinegar through it. I always use distilled water. If it's over a year old might be time for a new one.
622491
I haven't noticed and chemical smell. I have put in water at a full rolling boil with no problem. I have been very happy with mine.
1758601
yes - the entire inside is plastic. I don't use the kettle tbh as the boiled water tastes of plastic, like a bottle of water you've left in the car on a hot day. Its in the cupboard and hasn't been used pretty much since I bought it. Try a metal kettle or something else. This is a bad buy.
215513
I cleaned ours with vinegar and water, a friend told me a long time ago to do that, he says it cleans that plastic taste out. They manufacture them and then package them and then they set. He says run a couple cups of vinegar water in it then just clear water, and ours was fine.
1597720
I have had it so long, I do not remember if it had a plastic smell, but it doesn't smell of plastic now, just the rice I cook in it. I don't wash mine in the dishwasher. It has never changed the taste of the rice either.
1872167
Rbaby, just to double-check: did it take a few weeks of non-stop use to get rid of the plastic smell/taste? I've been running it for a couple of days now, pouring the distilled water down the sink, just to get rid of the smell, and it's still there. My concern is that maybe there is something wrong with their design. Even if it doesn't smell a few weeks down the road, the glue (it's the glue according to Westinghouse) might still be in the water. Not sure how healthy that particular glue is for every day consumption :-)
353644
I had a smell in the beginning but as they say below it wore off...if it continues I would contact the manufacture for another model. Make sure to check for melting plastic...also make sure the outside doens get hot.
151660
We just bought ours and it smells just like burning plastic. When it's unplugged it smells that way, too. It's the odor off the plastic housing.
2153779
I also have this problem and I have two of these machines. It is horrible, I washed it and replaced the water and a few hours later the same smell and metallic taste, Im sick about it. I have been using this for my newborn for 2 months!! It is either the steel plate at the bottom or its the plastic, either way, its awful! I called the company and they said wash it out with vinegar, still doesn't work.
2208520
I've had no issues with the odor. I barely notice the "plastic smell" most people comment on. I have a friend who also uses one and his does not smell either. I took mine apart and put it through the dishwasher before ever using it. Now, I wash it off with rubbing alcohol between uses, and as I said, I never smell the plastic. I hope that helps... Good luck.
1618237
Funny, I had the exact same issue - I had taken the filter out to clean it and the mesh just disintegrated when I rubbed it. So I looked for a new filter. You can buy them on the Aroma website - only two dollars - but you have to call them about it so that they can be sure to send you the correct one for your model. That saves mistakes I guess - but it doesn't inform you about any shipping charges. I did not call because then the on/off switch stopped working. The kettle still boils water but we really get good use out of this feature ( OK we are good at wandering away and forgetting we left it on)! SO now we are looking for a replacement. The kettle lasted us about 14 months. Funny, I had the exact same issue - I had taken the filter out to clean it and the mesh just disintegrated when I rubbed it. So I looked for a new filter. You can buy them on the Aroma website - only two dollars - but you have to call them about it so that they can be sure to send you the correct one for your model. That saves mistakes I guess - but it doesn't inform you about any shipping charges. I did not call because then the on/off switch stopped working. The kettle still boils water but we really get good use out of this feature ( OK we are good at wandering away and forgetting we... » Read More Funny, I had the exact same issue - I had taken the filter out to clean it and the mesh just disintegrated when I rubbed it. So I looked for a new filter. You can buy them on the Aroma website - only two dollars - but you have to call them about it so that they can be sure to send you the correct one for your model. That saves mistakes I guess - but it doesn't inform you about any shipping charges. I did not call because then the on/off switch stopped working. The kettle still boils water but we really get good use out of this feature ( OK we are good at wandering away and forgetting we left it on)! SO now we are looking for a replacement. The kettle lasted us about 14 months. « Show Less
2111818
No, I have never had the the handles get too hot but I use put holders or mitts to protect my hands from hot steam/food when I empty contents. It does boil water quite quickly. I don't know about a smell--I never have noticed a plastic smell. I can tell you one negative, however, the chrome plating is wearing off in small places on the sides of the pan. This is not the same quality of the older Farberware cookware. This is made in China. I won't buy made in China cookware again.
631300
Mine gave off not so much of a taste as a strong unpleasant smell. I kept using it, hoping that eventually the new plastic would finish outgassing and the smell would go away. It's been a couple of years now and I only notice a faint whiff once in awhile. But the top lid materials were not spec'd to withstand the heat; the lid's chrome finish as well as the plastic hinge portion has become wrinkled with repeated exposure to heat during normal usage. I'm currently searching for a replacement lid, as mine is getting rather ugly. The rest of the kettle still looks great, and still boils water like a champ. Mine gave off not so much of a taste as a strong unpleasant smell. I kept using it, hoping that eventually the new plastic would finish outgassing and the smell would go away. It's been a couple of years now and I only notice a faint whiff once in awhile. But the top lid materials were not spec'd to withstand the heat; the lid's chrome finish as well as the plastic hinge portion has become wrinkled with repeated exposure to heat during normal usage. I'm currently searching for a replacement lid, as mine is getting rather ugly. The rest of the kettle still looks great, and still boils water... » Read More Mine gave off not so much of a taste as a strong unpleasant smell. I kept using it, hoping that eventually the new plastic would finish outgassing and the smell would go away. It's been a couple of years now and I only notice a faint whiff once in awhile. But the top lid materials were not spec'd to withstand the heat; the lid's chrome finish as well as the plastic hinge portion has become wrinkled with repeated exposure to heat during normal usage. I'm currently searching for a replacement lid, as mine is getting rather ugly. The rest of the kettle still looks great, and still boils water like a champ. « Show Less