I rec'd the trial bottle but this product does not seem to work for me. How do notify the company that I do not want it shipped to me automatically?
466451
I do not want this product shipped and charged automatically. I have no problem sleeping and it is too expensive for me.
1596169
No! That is absolutely NOT normal. It must have leaked (this happened to me once). Contact the company through amazon and they will send you a refund. They need to figure out a better way to ship these bottles to prevent leakage!!
2206413
This is the real Seb. drench (you can also buy it at Walgreens and CVS not sure if it's the same price worth a look!) but my bottle is like dysfunctional lol. I don't know how the explain that I actually have to leave the cap off.I'm sure it's just mine though, probably got messed up in shipping. :)
2071909
Hello. You need to email the Seller whose products you attempted to purchase. It seems that the shipping charges as stated above would be excessive; however, the individual Seller would need to change that. Thank you. Adams Pharmacy
1733838
I think this is 3rd time to respond to your same question.It is too big to my 5 gallon bottle, so that I cannot use it right after I purchased it.So I requested to refund it.However, I have received same questions 3 times instead refunding it.What's wrong with you?
1822748
Simple. Use the complete bottle. If it is not effective for you - simply return the empty bottle after 30 days. You will get a 100% refund - including shipping and handling.
1618937
Hi Lori, I am sending you a private email as well. First I am sorry that you have a poor bottle. That's not good by any standard. What you have Is not an "old" bottle (because we don't have any old ones) but a bottle with too much scent. I have organised a replacement for you. Again my apologies for your inconvenience.And a huge THANK YOU to all who responded to let you know about our customer service. It is lovely to see that so many people know how much we care about each and every customer and that we do respond to every email we receive and every question we get asked. Hi Lori, I am sending you a private email as well. First I am sorry that you have a poor bottle. That's not good by any standard. What you have Is not an "old" bottle (because we don't have any old ones) but a bottle with too much scent. I have organised a replacement for you. Again my apologies for your inconvenience.And a huge THANK YOU to all who responded to let you know about our customer service. It is lovely to see that so many people know how much we care about each and every customer and that we do respond to every email we receive and every question we get... » Read More Hi Lori, I am sending you a private email as well. First I am sorry that you have a poor bottle. That's not good by any standard. What you have Is not an "old" bottle (because we don't have any old ones) but a bottle with too much scent. I have organised a replacement for you. Again my apologies for your inconvenience.And a huge THANK YOU to all who responded to let you know about our customer service. It is lovely to see that so many people know how much we care about each and every customer and that we do respond to every email we receive and every question we get asked. « Show Less
362458
If you have the carton there should be a customer service email or phone on it. try that.
1019094
When you order they should send an email asking. If they don't contact the vendor and let them know what you want. That's what I had to do. Enjoy!!
1398680
Do not use this product if been opened. I would be concerned cause I don't really trust ebay.. People that sell their things usally comes broken , or used not like new...Honestly, I would throw the bottle away or make a complain because if you get an infection or something, and you don't have proof who it came from, then that's a big issue. I would just recommend you bying this product here cause it actually comes from the ISO Company...
1214253
Just make your first order. If it's your first time, they automatically send the freebie along with. No need to do anything different on the website.
2256484
I know I have the same problem as well. I think I will try and call Nalgene customer service. Really disappointed with the bottle, especially because it is an expensive water bottle.
615839
Hey! Thanks for the reply!Just give it a try and let me know if it works. I still haven't bought it (because of the cover flow issue) but if that method works, then I'm definitely getting it :D
1549228
I have had no problems with it spoiling if it's good when it is opened. However, my last bottle (I have ordered several) was spoiled when I opened it. Bizarre. And frustrating as there is no returning it.
2108766
check with the manufacturer...I am out of it at the moment..and don't havethe bottle!
1656192
Hi, I had no problem..its still workung great..but I always close very good every little bottle..perhaps you didnt close it or perhaps it was to expired? sometimes it happens with beauty products however as I said it is still working for me..
2261726
It's on the bottle, but I no longer have the bottle. Try contacting the manufacturer.