I have two of these collars and can no longer fill them with spray when empty - are they plugged up or broken?
465002
I have no clue. You might try rinsing the nozzle filler hole for 5 minutes under hot water. You also might try calling Pet Safe. They replaced a broken unit collar clip, No Hassle.
935416
Make sure the battery is in correctly and the unit is charged. The is the second shock collar I have used and I have to tell you is if inconsistent and difficult to use, I wish I had never purchased it.
1942293
I tried to find replacement collar posts for you, but failed. Looks like the only solution for you (and for me, as well) is to buy a second unit. At least they're inexpensive, and we'd have other spare parts if we need them. Good luck. (and because of your inquiry, I tightened up my posts)
1669661
The spray should come out with force. I would send it back for a replacement. Good luck!!!
756235
Make sure you're trying to turn the collar only... its right hand thread so turn counter clockwise as you're looking at the tip head on... try wrapping a rag around the collar and use a channel lock style pliers
1748373
You know my dogs went thew streams here and I never had any problem with them not working but I will say get a battery changing regement in place because if I remeber right their can be accadentail discarges as they get low and water is an excellent conductor to excellence what I did because I had three dogs as I look for one that had two collars and then bought the third collarbut it wasn't cheap and neither was the batteries and if your power goes off to the main unit take the collars off the dogs as it might reset the boundaries and shock dogs accidentally I found that out the hard way
1071353
Hi Power,You need to resync the remote transmitter with the collar receiver ONLY when the transmitter or receiver is power off. If you charge them when they are low power, you needn't to resync them. Thanks.ATC LLC
199206
I only bought one collar and it works great. I would send it back and ask for a replacement...most companies will replace it free of charge.
349898
If the red light on the collar is showing solid, assume you checked the batteries in the transmitter. You also want to make sure none of the buttons are jammed; otherwise, contact the manufacturer.
1071354
Hi Power, You need to resync the remote transmitter with the collar receiver ONLY when the transmitter or receiver is power off. If you charge them when they are low power, you needn't to resync them. Thanks. ATC LLC
1546303
The same thing happened to me! I had another bottle that was almost empty so I was able to substitute one dispenser for another. I think that they are defective and should be returned.
1368104
Collar comes with a pressurized can of the citronella used to refill the collar - it's easy to do. My dogs didn't need many sprays to convince them to not bark, so probably won't need another can.
1222574
I rinse mine with super hot water, drain and that's it. I don't take the collar off very often, maybe just to remove water deposit...wash the whole thing with soap once in a while. I've broken so many of them that if I ruin or break a collar, I'll just replace it...I save them.
1254284
When I replace batteries in the collar, make sure the remote is on and hit the vibrate or tone. You may have to pull one battery out and retry. Your battery in the remote might be weak and need replaced also.
1403750
The device was shipped with some kind of material clogging the spray heads. I removed them with a suitable wrench, rodded them with a bristle on my steel bbq brush and rinsed them. On reinstallation - no problem.
1542950
Buy a new empty spray.bottle. pour the contents of the first bottle into the empty one and use it
754623
probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never looked because we haven't had to. When they work they work great! Def let supplier know, esp if it was a Prime item. probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never... » Read More probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never looked because we haven't had to. When they work they work great! Def let supplier know, esp if it was a Prime item. « Show Less