Anyone know where to buy a replacement cap/lid? Even though this bottle has survived a tumble down a flight of stairs (while full) without any issues, we dropped it off our kitchen counter last week and the little piece where the flip cap snaps into the locking button broke off. I emailed Thermos with no response. Anyone know of where I can order just a new cap? Would hate to throw away the entire bottle and buy a new one. Although cheap, seems wasteful. Anyone know where to buy a replacement cap/lid? Even though this bottle has survived a tumble down a flight of stairs (while full) without any issues, we dropped it off our kitchen counter last... » Read More Anyone know where to buy a replacement cap/lid? Even though this bottle has survived a tumble down a flight of stairs (while full) without any issues, we dropped it off our kitchen counter last week and the little piece where the flip cap snaps into the locking button broke off. I emailed Thermos with no response. Anyone know of where I can order just a new cap? Would hate to throw away the entire bottle and buy a new one. Although cheap, seems wasteful. « Show Less
457031
Also, if you only need the rubber gaskets (the replacement pack has all 3) and not the whole lid, I called today and it's 1 dollar and 3 dollars for shipping which is a good deal. I ordered 5 :)
457032
We purchased 5 of these bottles this year and loved it......until our little plastic latch broke too. Now I have three useless bottles. See the answer below that suggests we call their Customer Service at 1-800-831-9242. Other Amazon "answerers" indicated they also had trouble getting any kind of email response as we did. So I guess we have to call.
457033
I'd love to know the same- I keep adding to my drawer of lid-less bottles, which I would def. buy replacement lids for. Defeats the purpose of a reusable bottle if I have to recycle them every time they get dropped....
457034
I did find that if you call thermosConsumers Customer Service: 1-800-831-9242 They will let you purchase replacement lids for $2.50 plus shipping. Since my latest lid broke within 3 months of purchase they are sending me one free, and they allowed me to buy 3 extra ones for the other bottles that I purchased in the past that also had broken lids. This was in March 2012 so I am not sure if they have changed anything since then.You have to call them though, I emailed as well and never got an answer until I called them.
457035
I found a place in Australia that sells them. http://www.haggusandstookles.com.au/Eating-out/Drink-Bottles-Sippy-Cups/4232/I'm not really sure what to make of this... why is the only place I can find in Australia? Then, I'm having trouble deciding if it's worth spending as much to get replacements as it would cost for a new bottle. (you'd have to buy lots of lids to make the shipping reasonable cost/lid)Decisions, decisions...
457036
I called Thermos Customer Service (800-831-9242) today (10/31/14). Although I waited almost 20 minutes on the phone, I was able to order replacement lids. The cost for one lid is $2.00 plus $3.00 shipping. I bought a total of 5 lids (we have several and I'm sure more will break over time) for $13.50 ($10 for lids plus $3.50 shipping).
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
531604
The spiral in mine broke off and remained in the cork in the bottle. LOL I took it back to the store and the gave me a new one. I don't think the part is replaceable. This new one works fine but it also lies about how many bottles it will open. It will never open 30 bottles....probably more like 8-12. If you buy a new one I would suggest a different brand. Buy it from a store rather than online so you can get a replacement right away.
440930
Same issue here... In the process of cleaning it out, I saw that the small plastic ring had fallen off and was at the bottom of the bottle. I reattached it and Viola! It started working again!
2144683
Mine, the lid broke after 6 months of use. I contacted the company and they sent a replacement free of charge. Contact them and they should be able to help you!
41001
Same here. Mine is also broken. The spring on the flip flop straw is missing. Will be good if we can get a replacement lid.
1195129
I've had two lids break on me. I LOVE the water bottle too, but this is definitely a weak point of the product. Try contacting the manufacturer. I reached out to the manufacturer and they were kind enough to send a replacement for the first broken lid. They need to step it up though and offer either additional replacements of the option to just order lid replacements. The weakness of the lid is borderline product defect IMO.
1882252
My little cap broke after a few years. I just went through my cupboards and found a cap the same size on some random old water bottle that worked. You can also buy replacements on Amazon, and I am sure elsewhere, but the shipping will cost more than the cap.
2272693
The gear on ours broke also. I think something got wedged in it. It was making a grinding noise when trying to close, and I stupidly pushed the lid down. The whole gear fell in the trash. Maybe if the gear assembly were encased, it wouldn't have gotten clogged with debris? Anyway, I especially miss my automatic lid when I have a handful of gunk to throw away, and it gives me the willies knowing everybody touches the lid with goop on their hands.
113788
I read in at least one of the reviews that someone had contacted thermos and they offered replacement seals. I've thought of trying to get a spare set of them just in case the need ever arises. I'm going to google "thermos" and see if I can track them down :)
2104374
Dear Mr/Ms. Thecrap,No idea if Teavana sells replacement lids - though I certainly hope they do. After my g/f broke my awesome Grande Tasse Glass Tea Mug, it's a strict "hands-off" policy around my Alasdair.Definitely worth reaching out to the company. Please see the link below:http://www.teavana.com/customer-service/helpAnd good luck! If it's any consolation, you have excellent taste :)-McAwesome
1913217
Were you ever able to get the lid off? I had to throw mine out (don't know what brand) and I am looking for one that will not have that problem. NB
129828
I am looking to replace my Bodum, which finally broke. I bought a Bodum replacement and was horrified to find that it now has a plastic insert inside the top of the lid. My old one doesn't have it. I would like to return it and get one without plastic, but if this one has it too, then it's not the one. Why can't these companies make anything without plastic touching boiling water?
1036526
This product is usually sold by a "third" seller, someone who helps Amazon sell some of their products, I think. When I had such a problem I went to Amazons page & clicked on refund/exchange & followed instructions. By all means order the lid. It is one of the best kitchen products I have. In my own private test it kept some produce for up to 3 weeks. I bought one for my daughter & one for my best friends. Good Luck.
1773519
I also need a replacement lid, my husband dropped it, broke the handle in two second time he used it. It can't be fixed surely replacements are available, but where?
1649961
Yes, there most definitely should be a seal around the cap. If you received one that was not, please contact us for a free replacement bottle. We'll ship it out expedited, free of charge.
1610230
I would suggest you contact the Chillwarmer team. They have great customer support !!My son lost his fun jar's lid within two weeks of its purchase. I contacted the them and they sent me a replacement lid. Thank you Chillwarmer team !!
1120528
Give them a call and arrange a replacement. The number is listed here in the reviews somewhere. To my knowledge, all you pay I the shipping and handling and they replace the entire lid. The lamp is not user accessible. It is important to note that when the unit is used, you have to be very gentle when handling the unit when hot. It is very easy to damage the lamp if set down too roughly. Hope this helps.