My suitcase arrived and the handle does not lock in place therefore is hard to push! Is it broken?
477713
It does not lock in place,but I am able to pull it behind me with no problem.
477714
Okay so I double checked our bag and I guess it doesn't lock but I don't have problems pulling it behind me so I guess that is why I didn't notice
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
2201333
It has to be pulled. Never tried to push with the handle but think wouldn't be able to control it's direction
280968
i think that you are inserting the handle backwards. there are snaps that lock the handle. if you can't get it done then ask a teenage boy who is mechanically inclined to do it for you. good luck. it is a very good unit. charge well before first use.
1105108
Handle should turn easy. Mine did from the beginning. Something could be wrong.
1513049
You have to loosen the knobs on the side, put the handle in the position you want it then tighten the knobs. Hope that helps.
1546007
I'm finding mine kinda tough to open, but it depends on the size of the doorway, I think. If you can get it so the handle is locked in to one of the holes I think it'll be tricky. I have mine in a larger entrance and it's fine, but the smaller entrance the lock handle was sticking straight up and was easier to open.
829860
Turn handle counterclockwise while holding the barrel on the other side. Mine was a little stuck the first time also, but as long as you don't tighten too much when putting it together it's fine. :)
1681793
Either something is probably bent around the basket ... straighten it out .... or ... there might be a small metal spur around the moving parts that will have to be twisted off with needle nose pliers or filed off with a small metal file. Push comes to shove, and you don't have a metal file .... try the file on a pair of fingernail clippers. (It's worked for me before) ..... or .... call "Amazon Customer Service" and they will be happy to take care of it for you with a new one.I do like mine a lot !
502713
Are you sure you have it properly locked in place at the handles? That's what keeps it from sliding.
280970
The handles should just lock or snap together. You have to make sure the ends of the middle section (between the hand end and the machine end) are oriented in the right direction. Hope this helps... otherwise, you should be able to find a customer service number for them in the manual or on their website. Best of lock.
2283371
Sorry...I just go this late. Lift the handle (it cant be locked in the base) and the lid releases. You also need to match it back up on the side with the arrow from the top of the lid...I believe its white arrow and needs to match up to the bottom piece. Hope this helps!
1921982
It requires a firm push, then it should click into place. If not, then it is defective. Without handling it myself, it is difficult to tell what the problem is.
602548
I had the same problem but realized that there was not enough pressure. If you tighten it more it should lock into place, also make sure the door is pressed down all the way before snapping the handle down.
997031
The inside bolts do not go in. Can you be more specific with your problem? What is stopping the door from shutting? Are the bolts on the left of the door going in? Does the handle turn freely?
435405
Some rolling bags will have a locking handle that has a push-button release that extends and retracts the handle. When a bag does not have the push-button release, they have to design the handle to be a little tighter fit so the handle does not fall down when it is not being pulled. It should still extend and retract so if you cannot get this to come up or down, you may check on the warranty for the bag. Also, if the bag is new, once you get the handle to fully retract, you may push the handle down and pull it back up a few times to help break in the handle some so it becomes easier to extend. Some rolling bags will have a locking handle that has a push-button release that extends and retracts the handle. When a bag does not have the push-button release, they have to design the handle to be a little tighter fit so the handle does not fall down when it is not being pulled. It should still extend and retract so if you cannot get this to come up or down, you may check on the warranty for the bag. Also, if the bag is new, once you get the handle to fully retract, you may push the handle down and pull it back up a few times to help break in the handle some so it becomes easier to extend.
475485
I would try loosening the mounting screws, and ensure that it is seated level in the lock hole. Are both handles not level?