How does one return this product? It can't be rolled-up again, so it won't fit in the original packaging. Do I need to buy a special shipping container for UPS or what?
447917
Thanks for your question! For this specific inquiry I'd recommend contacting a member of our customer service team. Here's a link to our 'Contact Us' page:
305716
I'm still waiting for my refund to be processed, but for anyone currently questioning this, UPS just picked up the mattress-- no charge as per Amazon's return policy. We got the 12" and the mattress quality was superb... but we also felt it was way too firm to be a "medium". Ours luckily had a defect so we didn't have to pay return shipping costs (if you just don't like it, you still can return, but Amazon will charge you a fee to return it). Hopefully the next one will be the right one!
1527076
it comes in a box folded up when you open it, it will expand to size. and yes, after it expands to full size you can roll it back up but it will not be easy. you will need help 2 people
974544
I have never seen anything this size that is not put in a brown box to be shipped, so I would guess that it would be packaged in a box. It will probably be a box exactly the same size as the product box, so if you are looking for extra protection during shipping from the box, I wouldn't count on it, but Amazon seems to be really good about fixing any shipping destruction that may occur.
643027
Return it like I did. Go into your accounts and click on your past orders and find this order and click on "return" state the reason, doesn't work with my phone, and print your return label, tape it to the box and drop it off at UPS.
464061
We were really upset and thought they didnt pack one. After awhile we found it taped to the soft packing material we were about to throw away. Once you get it open and use it, youll love it. Good luck to you.
1531728
Sure, you can easily return things on Amazon if they aren't right for you. From the website, you can print out a return label and tape it onto the original shipping carton as long as you keep the box intact.
1055937
No, once opened it cannot be rolled back .. But its very light and may be you can just try folding in half. (I havent tried it though)
715502
Ummm honestly I purchased the Amazon warehouse version which supposedly is a damaged box!!! But it only had a little hole so anywho my point is it came in original gracious box plus was placed into another big brown one so honestly I don't know which measurements the couriers go off of but it's alittle bigger than the original box. Sorry about not knowing
2221894
I also threw out the box, sorry. UPS stores will pack anything for a price, try that.
1256666
I always examine the package when it arrives to make sure that it is still sealed. The entire box should we wrapped in sealed plastic and the jar should have a foil seal over the product that is firmly attached to the jar. If it is not, then you need to return it. I have only had one instance of this in 10 years of ordering. I returned it and received a prompt refund and I never ordered through that vendor again. All other vendors have provided the exact product as the high end department stores.
635148
It shipped rolled up. You can fold it but it is stiff and will unfold unless you have something on top of it.
865506
I have the same response - the width of the product is 12 inches, so when rolled up and put in a box to ship, the length of the box would be 12 inches and it would seem that a box that's 4 by 4 inches would be about right to contain it.
831800
The one I bought from Amazon was retail packing in the original box. Bulk packing does not always mean the item is coming in its original packaging. Make sure uou are able to return it for a refund if you have issues.
260474
Depending on who you bought it from, the seller should have a return policy of some sort. The reputable sellers will cover shipping if the product is defective, though they're not technically obligated to do so. Have you contacted them to ask?
224267
Just make sure the wheels are not in the locked position before packing up. If done correctly there is an opening for the wheels to fit through when packed up. The package then can be rolled like a piece of luggage.
1310835
I bought this mattress from Amazon. Since last two weeks I am trying to return this amttress with no success. Amaon is issuing RMA# and request to UPS. And on other side UPS guys refusing to take this mattress, its mattress is in full size about 60"x80". UPS parcel service can not take this large size product. Amazon is offering me 50$ refund on 345$ product and asking me to keep the product. What good tis gonna do. This product is lying on my living room since last two weeks with the hope UPS guys will pick it up some day. I put it out outside of my house every morining and put it back in my house every evening. AMAZON representatives keep scheduling UPS guys who come and go or call me that size is too large , UPS can pick up this size prduct contact your shipper (amazon). So i pass this message to amazon rep and they will reschedule again.....same thing since last 2 weeks and 4 representatives. Very frustrating. I will say dont buy any mattress from amazon.