Help! We just got this biometric safe about a month ago. It was working. Now after about a month it does not recognize my print? Wth? What do I do?
476242
I've had 4 that have had just buttons not the print reader. But my friends who have print readers need to keep the glass clean, dry finger and check to see that the batteries are fully seated. Good luck.
476243
Ask to return it for a refund. I wouldn't trust any version of this safe to be accessed quick enough for it's intended purpose, let alone with a faulty biometric sensor.
476244
You will need to open it with the key. Hopefully you didn't store the key inside the safe. Then after it is opened, start over again with the fingerprint recognition based on instructions. Just in case someone else happens to see this problem, I have had the unit for several years on the same battery ( I suppose I should change it soon) , and still reading my original fingerprint. I think your scenario is probably very unusual. It has been a very good and reliable unit for me.
476245
You will need to open it with the key. Hopefully you didn't store the key inside the safe. Then after it is opened, start over again with the fingerprint recognition based on instructions.Just in case someone else happens to see this problem, I have had the unit for several years on the same battery ( I suppose I should change it soon) , and still reading my original fingerprint. I think your scenario is probably very unusual. It has been a very good and reliable unit for me.
1533337
Check it's bar code if it is tempered or looks fake like replaced with white color and reprinted it. then it is fake. refrain from buying it online.. nowdays almost all site selling it fake.
1605426
They came out with another firmware in late July but I haven't printed any envelopes yet to see if it helped any. This is what works for me..... Push the envelope into the slot _lightly_ until you will feel a slight stop. Do NOT push any further! Just use your finger tips at the rear most part of the envelope. Within a few seconds (5 or 6 seconds if the printer is asleep) you should feel the printer grab the envelope, it will only move a very slight amount, maybe 1/8th of an inch, you have to pay attention, then you should be able to print normally. It works for me every time now. I've had mine over a year. I found it out from another poster. After digging into Brothers web site and reading their manuals I actually did see where Brother mentioned the same thing, but I had to do a lot of digging to find it. I think it was buried in their trouble shooting section? Thank goodness I don't print a lot of envelopes, that's actually my only nit pick, well, that and having to open the back of the printer when printing envelopes. Also, I use the cheaper standard envelopes and I found that if you use the handle of a butter knife or another flat utensil and flatten the envelope first it will get rid of 90% of the wrinkles. Hoped it helps....
196655
Because it's a fake serial number, at least that's what happened to me. I called Adobe to find out why my serial number wasn't working and they told me it wasn't real. So be careful!
1657217
I am not sure, I am an user not the seller. Guess it might be some problems with the chip, that is how the computer recognize your toner.
2078659
All of mine have been recognized so far. Others have reported that Blake Printing Supplies will send you a new replacement if you have this problem.
1423425
Yes, the fingerprint reader works just fine. There are still a lot of tiny air bubbles everywhere though, which is pretty annoying.
1154726
Not mine, it's worked great for me. I replaced it about 4 months ago and use it every week. Does it print well? After all, that's the most important thing. Good luck.
2033299
As the others answered the biomrtric lock is not very good. I tried all fingers and both hands and it would not consistenly recognize any of the combinations. Sfam-On tech service figured that my fingerprints are too worn down at 70plus years. Swittched to an identical model safe with a combo lock. Works great.
432595
The one I have is only the fingerprint scanner, no buttons so I don't type in the wrong code. Sometimes, I scan my finger too fast or only have my finger print on their and it flashes red and won't open, but it's definitely not a ten second wait. I scan, it flashes red, a second later I scan again and it opens...
322167
Mine never did work. I had already put all my info into it so I didn't dare send it back. I had no way to get it out of the palm so I took a hammer to it and chalked it up to a loss.
2061952
Using the cartridges is always interesting. The chips onthe cartridges need to perfectly match the pins in the printer. If you are getting "cartridge not recognized" that may or may not be solved by removing and replacing the cartridge. If you are getting noting, power down the printer, let things reset and then try the new cartridges. I consider these a boon when they work and am not too disappointed when they don't. You might also try cartridges from one of the other packs. I hope this is helpful - and if not, truly sympathetic.
1986366
I've purchased 2 now. They key pad is nice but the finger print piece will only work for around a year and then fail. I'd give up on the finger print idea until they figure it out. You can pick up a key pad lock cheaper at Home Depot. It's a bummer because I really liked it while it worked. You can read other reviews commenting on the same issue. Hold off for now.
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
61493
Hello diebumbot. Thank you for contacting us here at Fulcrum Biometrics. The device drivers and the FinLogon Personal software would need to be installed in order to lock/unlock your computer. We provide these components when you purchase this fingerprint scanner. We hope this is helpful. Best regards
198378
First, go to "System Properties" and ensure the device is reflected in "Device Manager", it should be in "Biometric devices". If not, ensure you have the driver installed correctly. After verifying that - Go to Control Panel/User Accounts, click on "Make changes to my account in PC Settings", click "sign in options" and choose fingerprint. It's been awhile since I set this up so there may be a couple of steps I missed but once you get to the sign in options it should walk you through the rest. Reboot after the above steps and try your device again. First, go to "System Properties" and ensure the device is reflected in "Device Manager", it should be in "Biometric devices". If not, ensure you have the driver installed correctly. After verifying that - Go to Control Panel/User Accounts, click on "Make changes to my account in PC Settings", click "sign in options" and choose fingerprint. It's been awhile since I set this up so there may be a couple of steps I missed but once you get to the sign in options it should walk you through the rest. Reboot after the above steps and try your device... » Read More First, go to "System Properties" and ensure the device is reflected in "Device Manager", it should be in "Biometric devices". If not, ensure you have the driver installed correctly. After verifying that - Go to Control Panel/User Accounts, click on "Make changes to my account in PC Settings", click "sign in options" and choose fingerprint. It's been awhile since I set this up so there may be a couple of steps I missed but once you get to the sign in options it should walk you through the rest. Reboot after the above steps and try your device again. « Show Less
633516
The Thumb print will not work at all. I prefer to protect the button since, eventually it will get sticky and make the button hard to press.