We bought this from you in November. It is broken can we get parts.?
487228
I asked for a shipment label to return your product and you said you would not provide shipment costs back. Since then, I recently got rid of this broken fixture when I moved.
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
487230
yes of course , with any purchase we would be happy to send you any parts you need, please refer to the red STOP sign on the box for the best ways to contact us
2032462
What happend that you have to replace that? I don't have any parts over. Good luck
994064
I think what I would do if its a simple piece u can fix yourself then do that if not then I would contact great northern n see if there is a replacement part. I don't see why they wouldn't have parts or at least direct you on what to do. I hope I helped :)
868677
Sorry, can't help you out as the unit we received had broken pieces. They sent replacements, but they were also broken. The return shipping allowance they gave us did not cover the cost of returning the item, even though we only returned the unbroken parts. The whole experience was a nightmare.
563162
I'm sorry I really don't know! We just got ours, so we don't have any idea yet on replacement parts. Sorry we couldn't help!
742852
Whats broken on it and i dont really kno were u would be able to get it fixed maybe a bait shop but let me know whats broken on it and maybe i can help u fix it
872418
Good Morning Julien:Mine had the part with it. Have you tried to get in contact with the company that makes the product?
882957
Hi Saka To get any replacement parts all you need to do is e-mail apcmarketing50@gmail.com and one of their customer service people will respond to you immediately. Kind regards dadto3
157097
If you bought I very recently I would try several times to get a refund or replacement with the owner. I had success after writing to them repeatedly. (It would be very surprising if they can send you a replacement part, still you can ask)
2267532
Yes. I would suggest Sending an email to the company to ask them to send you the parts. We had a good experience with them
892938
Oh gosh, sorry, I really don't know if you can buy a part replacement...but it seems very sturdy and I pretty much use it everyday and so far nothing has broken etc. - another customer has helpfully provided an 800 number below so I hope that helps you.
1935587
That's happened to me also. You can purchase the part you need to replace the broken part.http://www.amazon.com/gp/aw/d/B0015A6YN6
1338640
Hi Mike, We can send you a spare part for this. Please contact me through the link below and I will absolutely make the situation right.
244806
can you tell me how it broke or send me a picture of how it broke( the broken piece)?
1961531
Call amazon they send new one . Like they send me when mine was broken Thanks amazon .
733746
Im so sorry about this issue you have had with this product, please feel free to contact me directly and i will gladly replace any damaged or defected parts.
155757
I had an issue with mine about 8 months after I bought it, I contacted GT and they had me send mine in and repaired it under warranty. I believe you can also get the parts thru them as well.