How come the tray doesn't return to its initial position ? It makes loud noises and it stays stuck even if the quantity of the litter is good.
502181
My unit does the same thing with the tray, may try to put something to lube that piece to help with this issue.I would contact the maker regarding the second problem. This unit is quieter than the other unit. Good Luck!
502182
sounds like you may have to much litter in the tray. also are you using clumping litter. I suggest using Tidy Cats litter it is an excelant odor control also and very little powder. I have tested many litters and this is the best by far hope this helps Helen Gerling
502183
I find that sometimes if the track gets wet the litter sticks in the track and keeps the rake from returning. I check the track often and brush it to keep it clear. I hope this is helpful.
502184
I haven't had this problem but my old one that lasted 5 years was sensitive to having to much litter.
203745
Greg, that sounds like the problem we had. Something may have fallen into your paper feeder. I unplugged ours and gently shook it back and forth. It dislodged what was in it. Now it works great! Good luck!
864989
I had the same thing happen. My two cats just batted it over and one rolled it while the other ate. I asked the same question. How can I keep this thing from getting knocked over? I got no answer.
2030577
You might have the tray on the wrong way. Try and turn it around. I had the same problem.
1457921
I have had one for 3 months now with no issues. I have extended both pipes to 16foot (water(smooth) and drain(ribbed)). the drain pipe runs at floor lvl. then up about 3-4foot to the drain and has 2 connection in it. for easy to clean if anything gets stuck in it. The water pipe has a cut of vale where it connects to the mains. after my setup i done one dry run. and everything worked and lasted around 20-30mnis. the 2nd run i put in what was left over in the old cat tray (around 5 big bits of you know what) and it picked them all up and flushed them all away with out any problems. I have not had one issue from the unit apart from the pellets do seem to get everywhere but it is wooden floors and we do not have a mat at the unit. but no problem for us. We have not had any smells but thus far not had any left overs when the dry unit kicks in. well to what i have seen but i don't watch it when it does it work. some times when i walk in to the room that has the unit i see the cat on the shelf watching it clean away. both cats used this unit within 2 days but the old cat litter tray was in bad shape and one of the cat has an issue to use the carpet if the litter tray is bad. this is why we get this unit. as we can both h8 cleaning the old litter tray out.
1001109
Hello ..... just make sure you do not put too much litter in the box. This is the most inexpensive and the best "automatic" litter box I have used and nothing mechanical to break down. You will always get some litter (mostly wet which is heavier) in the tray and finding the right amount will greatly help. Clear the litter about every two days and try to clean the box and put in fresh litter every week, very two weeks at the most. Every time you clear the litter you may have to put in some more for the lost litter but don't over do it.
2257433
Un plug unit first - Make sure to clean the tracks from litter -every cat gets this on the tracks when using -no big deal - if after plugging in -if this does not work -unplug unit again -you may want to dump out all litter for a bit and put back in afterwards- on the top or ends of each side f the tracks there is a reset button -just press this in once or twice and then do it on the other side -this resets the computer chip - plug unit back in and it should work like new ! Every once in a while take the little brush thy give you when it is new -brush over it when emptying litter container and you won't have any problems -do not throw away as it is easy to fix problem! Un plug unit first - Make sure to clean the tracks from litter -every cat gets this on the tracks when using -no big deal - if after plugging in -if this does not work -unplug unit again -you may want to dump out all litter for a bit and put back in afterwards- on the top or ends of each side f the tracks there is a reset button -just press this in once or twice and then do it on the other side -this resets the computer chip - plug unit back in and it should work like new ! Every once in a while take the little brush thy give you when it is new -brush over it when emptying litter container... » Read More Un plug unit first - Make sure to clean the tracks from litter -every cat gets this on the tracks when using -no big deal - if after plugging in -if this does not work -unplug unit again -you may want to dump out all litter for a bit and put back in afterwards- on the top or ends of each side f the tracks there is a reset button -just press this in once or twice and then do it on the other side -this resets the computer chip - plug unit back in and it should work like new ! Every once in a while take the little brush thy give you when it is new -brush over it when emptying litter container and you won't have any problems -do not throw away as it is easy to fix problem! « Show Less
337494
I put 1/2 new litter, and 1/2 old litter in the unit and didn't plug it in the first time. Nitro hasn't had any freight about it, he's just a kitten.... SorryPS: I love love love the unit! It's awesome
1021823
I've found many of the clumping litters cling to the bottom and sides of the box when there's not enough litter in the pan. If there's not enough to let the litter clump before it "puddles" in the bottom of the pan it gets sticky oversaturated. I generally keep a minimum of 4-5" of litter in the box.
2254661
I've had this feeder for 2 days and my cat has also knocked the hopper off the base - twice! It doesn't "twist & lock" into place, it just sits on top sort of "tongue & groove" like... I have the model with the barrel shaped hopper. Maybe the one with the saucer shaped hopper is a newer one that allows the hopper to lock onto the base? If someone could verify that would be great! Soo tired of picking up kibble...
350880
Hmm, weird. Mine is clumping really well. I wonder if you're using enough litter? If not, your cat might be pushing litter out of the way, peeing on the bottom of the litter pan, then covering it back up with litter. I recommend putting more in the litter in the pan and seeing if that makes a difference. I personally put several inches high of litter in my cats' pan. There's no smell & it clumps really well.
922517
I had the same problem until I simply took the old box, that sat next to it for 3 weeks, away. The self cleaning box is MUCH cleaner. NO smell and I don't have litter tracked all over the floor anymore. I almost gave it away, but I'm glad I didn't.
1021820
If there is enough space under the urine it should not stick to the sides. I've had this problem in the past and it was infact due to not having enough litter in the pan. However, given the nature of factory production and manufacturing; I wouldn't be surprised if a bag here and there was mainly dust or too much dust rather than particle. The mud created from the inappropriate ratio might cause this to happen. This issue is very inconvenient though~ I dislike it very much. It's why i stopped using Arm & Hamer cat liter in general. That stuff was horrible.
154138
That can be a problem especially when the litter is fresh. You may be inclined to contact the manufacturer in case they have a compatible scooper. I just shake the pellets of the scoop as best I can and sometimes (I know this sounds gross) I use bathroom tissue to pick it up with my hand and put it down the toilet as my litter box is in a spare bathroom. Good luck:)
459044
It won't to be honest. Our cats tend to jump out (sending litter flying as they do), though even when they step out they carry a lot. Also, due to the narrow opening and little of any airflow in the Litter Robot, the waste regularly stays quite moist rather than drying some during the delay between cat use and cycle rotation, so that contributes when they step in small moist or sticky particles that didn't get disposed into the drawer (or if the same or another cat entered again before it cycled which does happen). This unit is overpriced for the many issues that still need attention. Markedly the airflow and operation issues (litter that is moist gets stuck and jammed in the doors).
1491282
There are small slits all over the bottom of the of the litter tray. Under that tray is another tray that is slanted to a hole about half dollar size that empties all the liquid into another small tray underneath that slides out to be emptied.
664495
The last cage that I used had a grate at the bottom that I kept the litter in, so the chinchilla was not able to scatter it. It was much easier to clean also. I am thinking about putting something like that over the trays again. Make sure the grate is small, so they don't get their feet caught.