Why isn't this product stored and shipped properly???
504967
Very simple. They don't sell directly to amazon as amazon doesn't guarantee the product is both refrigerated on the shelf and shipped refrigerated. ANY Garden of Life Product needs to be refrigerated from point of manufacture until you receive it. Got to their website (Garden of Life) and find your local dealer. Mine is Vitamin World and yes it makes a huge difference. Vitamin World has a refrigerator dedicated to Garden of Life products only. I also get $10 OFF COUPONS EVERY MONTH FROM THEM.
504968
Only the seller could properly respond to this. Think ordering during the cooler months is likely ok. I have switched to buying it locally. After a little research, I found it locally for a similar price (after using the $3 coupon inside the top of the box).
1424471
My last order came in paper packaging similar to a bag of flour. It was undamaged and unopened. Obviously, you would not store it in this packaging, and I promptly moved mine to an airtight container.
1698242
The storage handling on the label states to store at controlled temperatures. It would be assumed that shipping and handling should also be at controlled temperatures. However, "controlled temperatures" is not clarified. I store mine where it will be cool and not frozen or subject to hot temperatures.
1945582
Hi Wanda,We are happy to explain. Our shipping methods are consistent with other supplement companies in that we do not refrigerate this product during shipment. The seal on the inside of the cap keeps the product from oxidizing, causing spoilage. One thing to keep in mind is that you would want to refrigerate the product after opening it. We hope this helps. Have a great day!Rubi G.
237206
I think amazon must have hired a new shipping department. This is becoming standard operating procedure. If it keeps up I'll be shopping a lot less via http://amazon.com.
1387059
Should be securely sealed, I'd return it for a replacement. Product is great though so for sure try it!
324058
Yep! But sometimes it gets buried with shipping....should be in there....just do some sifting.
1777089
I don't think this is normal. I've purchased this item several times and it's never arrived like that.
2163957
I'm shocked that an expired product would be allowed to shipped. I don't care whose experience it is. They should either have the labels changed or not shipped. It's illegal.
52996
Not a problem for me. Was your product damaged in shipping? Mine is just perfect.
1653718
good morning my friend, well i'm having problem because they sold me an item and it came damage. i'm waiting for a new one but it hasn't arrived here yet. i have almost 2 months waiting.
1810207
Hi Ivan I'm sorry but I am still waiting for my case. It has been over a month and there was a problem with the shipment.. Smh
480045
You need to store it in a cool dry place, not refrigerated. I,m sure it gets hot in the transport but unless you can get it local you would have to order. Fast delivery will hopefully prevent to much deteriorization.
711446
I didn't even think about that --- I've been ordering for awhile now and I don't think any of it was sealed. Might be a question for the manufacturer --- I don't see on the package anywhere that it says it should be sealed but maybe they only do that for human products. think I'll check with NaturVet - thanks
304187
Don't make the product revealed in the sunbaked environments.IF it was opened, be keeping in cold storage.So I suggest you store in.
1345278
I don't think it's your responsibility to repackage just as you received it. Instead, get a cheap plastic cover and the shipping guys should take it as is. I may be totally incorrect here, but my answer comes from a October chat with Amazon customer service.
680868
You should take this up with Amazon. I had a similar problem but it wasn't dirty, just the seal broken. This is not sanitary so complain to the store or Amazon. If yu have a COSTCO near you, they have the same jar (which is what I purchased from Amazon) that was beautifully packed and sealed, will be purchasing it there in future.