Purchased this from Amazon year ago. Loved it but one side of the mattress pad has stopped warming. Can this be fixed?
425993
Just wanted to say thanks for the info - I have had mine for a little over a year, one side stopped working so I looked a little more closely at the connections and it appears that there was a short - thank goodness it didn't catch on fire! I appreciate that people posted the company number and their experiences.
425994
I think it can. I have the same product (although by Perfect Fit) - have had it 7 years now. They went through some gyrations at first with the controllers. With lifetime warranty, they easily replaced them without a return required (just call the company). It's probably just a bad controller unit. I think they've gotten the quality issues settled, because the last ones they shipped me (4 years??? ago) have worked fine since.
930418
I have noticed the pad is warmer on the bottom than the top. I tried turning it over with the same results. My only conclusion is the pad gets warmer when the animal is laying on it. As for the coils, did you inflate the pad? I personally haven't sat on mine, but my orange cat seems to find it quite comfortable.
851383
That sucks that your cooling pad is having issues, too. To be honest, I don't know where you can fix it with the warranty. I still place my laptop on top of the pad to give it a little better circulation, but I'm planning on buying a different pad in the future. I'm sorry I couldn't be any better help.
1970256
Try a stainless steel pad, very gently. I cut mine down and did not have that problem.
76475
mine is doing the same thing. I have replaced the pads and still doing it. I think because of the thin cords from the device to the pads they are just not strong enough and the interior wires break ...I figure it has been a year and I got many, many uses from it...so will buy a new one. Wish the cords from device to pad were not so cheesy!!
475983
I have purchased two Table Warmers from massage supplier and they both died after about One year of regular use. I have used a heated mattress pad for a twin size bed for about 4-5 years now with no problems.
1936938
Yes. I have another heating pad that does the same thing. I don't believe it is anything to worry about.
1304783
I have had mine about 6 months now and have washed it. I have had no problems thus far. As Mr. Button II said "the sides are made of real cloth" but I will add the sides are polyester. The top is lovely. I have had less expensive/cheaper mattress pads and had exactly what you are talking about happen. I think you will be happy with the quality of this pad for the price. Best wishes on your purchase.
68124
I have never had to replace mine, or had any issues with the controls. If they are not working, check to make sure there is a good connection to the mattress. A cuople times mine stopped working after a power outage/surge. I just unplugged it from the wall for a couple minutes, then plugged it back in and it worked fine. Otherwise, I would say you would have to contact the company or just buy a whole new one.
2113985
i have had this very problem after a few wks of use. I'm on my 2nd and i don't know if it's just the queen size having faulty issues. I use heavier blankets and wait 20 mins before bed, but in the first week I couldn't turn it down enough it was scalding. Now i forever have cold feets! =) UPGRADE!
696904
I don't know how many times the mattress pad can be put in the dryer or how the 10-year warranty is affected by running the pad through the dryer. So far, I've only washed and dried it once (in the dryer). There didn't appear to be any shrinkage or damage to the pad as a result of that.
2261146
I've had no issues with mine. It's the 2nd one I've had. Other lasted 6 years. If you notice this - I would send it back and ask for a new one. I am sure they will exchange it. Hope this helps!
1247774
Why try fixing it. Waste of your time. Just take it back to Bed Bath & Beyond for a replacement. Then come home and get on Amazon.com where there is a better selection.
1906909
Replace it! I'd contact K&H; and make sure they are aware of the issue. They sell replacements, look for K&H; Pet Bed Warmer, size small.
15955
I had the same prob. The manufacturer suggested an extra mattress pad on top. I put two and it worked like a charm!
1446513
I would contact Ingles to see if you can get a replacement pad. They should be able to provide you one. Good luck!
306575
I have had that problem and find just unplugging it and then plugging it in again makes it come back to life. It has not been a good heating pad.