Hat was sent folded up which leaves deep creases in the brim. I called Tilley who said it should not be sent folded. Any problems with creases?
12801
I didn't have this problem, but I doubt I would care if I did. Given the abuse I'll probably give it, how it looks just doesn't matter to me.
12802
My hat arrived "flattened" in a bag, and it pops up fine when I put it on. I've not had a problem with creases in the brim, however. You may want to return it if you haven't already. The vendor should know better.
12803
Mine was not sent folded, so I did not have that problem. Why not send it back and tell them to send you a new one?
12804
I had the same problem , write to amazon tell them about it and they will send you another properly wrapped
12805
Thank you for asking. My hat is great, beautiful, fits perfect and nooooooooo creases.So in love with it.
12806
Mine came flat, in good packaging. Folding sounds like a v. Bad idea. Someone is not in the right job.
1671388
I don't recall any minor creases when I got it, but once you use it for a couple of weeks it'll get those creases naturally. It was actually a bit stiff when I first got it and now it's pliable. I've had this case for over a year now and absolutely love it - Enjoy!!
2151114
Mine arrived wrinkle free,so I didn't have this problem. I made it into a bib and ironed the binding with no problem.
2147927
My recollection is that it was folded in quarters. I had no problem with wrinkling.
1519464
If folded the wrinkles needs to be ironed or steamed out but because of the tie dye look of the back drop it doesn't look bad with a little wrinkling. We keep it folded and just take a hand held steamer to the large creases. They come out easy. It's a great back drop
155632
I would check with company that if you wash it and it doesn't remove the crease, you can return it to them.
90612
No, I didn't have to iron it when I opened it. It has some creases from being folded in the packaging, but once it was out, the creases quickly went away! I actually love mine!
1937746
Mine was bent slightly there too. I thought it happened in shipping? I kept it though, it's not that bad.
538207
I really like this hat. Fits well and is super cute. I have never packed it so don't have an answer for that, but have another similar hat from SD Hat Co which claimed to be packable which I did just that...it has never retained it original shape.
776192
I have two of these pillows and neither one has a crease like foam is damaged. So I think what you have is not normal. Kathy
535101
Jenna, I do believe you were sent the wrong item. I've ordered several pair of these and never have I received a pair that fold in the middle. I would contact customer service at Amazon and describe the situation to them. I'm sure they will replace them for you.
2262098
I found a long cardboard tube and role the screen up. This helps it from getting creases. If you must fold it, I would recommend folding it across the shortest side until it is the width you need and then role it up longwise.
481695
This is a nice hat, but not what I expected. Following is my review posted on Amazon, per my own experience with hat purchase. Comments DateLewis Party Supplies 1 out of 5 "order ToP hat seller advertised as 12in, hat was 10 w x 11. Returned hat, AND requested refund. Seller advised I ordered competitors hat, so will refund hat, NOT POSTAGE. When seeking another top hat, sellers ad. came up again, with same hat for 12in. I advised Amazon, rep. checked ad, and agreed postage [totaled cost of hat]should be refunded. Seller refuses! Saved Ad, may file court claim." February 11, 2013 This is a nice hat, but not what I expected. Following is my review posted on Amazon, per my own experience with hat purchase. Comments DateLewis Party Supplies 1 out of 5 "order ToP hat seller advertised as 12in, hat was 10 w x 11. Returned hat, AND requested refund. Seller advised I ordered competitors hat, so will refund hat, NOT POSTAGE. When seeking another top hat, sellers ad. came up again, with same hat for 12in. I advised Amazon, rep. checked ad, and agreed postage [totaled cost of hat]should be refunded. Seller refuses! Saved Ad, may file court claim." February 11,... » Read More This is a nice hat, but not what I expected. Following is my review posted on Amazon, per my own experience with hat purchase. Comments DateLewis Party Supplies 1 out of 5 "order ToP hat seller advertised as 12in, hat was 10 w x 11. Returned hat, AND requested refund. Seller advised I ordered competitors hat, so will refund hat, NOT POSTAGE. When seeking another top hat, sellers ad. came up again, with same hat for 12in. I advised Amazon, rep. checked ad, and agreed postage [totaled cost of hat]should be refunded. Seller refuses! Saved Ad, may file court claim." February 11, 2013 « Show Less
65940
When my mat arrived it had a crease across the mat, that was the problem I had with my purchase.I feel this could have been avoided, if they had not rolled the mat so tight and stuffed it into a small box.That small box was inside a much larger box which was large enough for the mat to have been shipped lying flat. I feel this was a packaging problem, not a problem with the mat.Hope this helps.
1893027
ours was pretty wrinkly when we got it..i suggest to keep it up for as long as possible, ours eventually got better.but yours could be worse..if it looks that terrible,i would see if they have a good exchange policy or not...or u could wait it out and see if it gets better.?
61676
Mine did not. Mine came in two narrow rectangle boxes half the length of the map and taped together in the middle. It also had creases about every inch across the map, I'm guessing because it was compressed during shipping. I was not offer a replacement.
799734
There were fold creases but I don't believe wrinkling was an issue. The sheets were folded and packed very well.