Is the top part supposed to come off?ours does very easily so I think it arrived broken.
514612
I believe the only part that is supposed to move (or come off) is the bottom an thend only at a hinged angle so the touch can be mounted to the wall.
514613
Don't think so. I tried to remove the top to see why the light wouldn't turn on but no luck.
2258016
Yup, to my suprise it pulls right out (both top and bottom). I just assumed it would be glued in but it's not, it is just set in place.
788848
When we got ours we were afraid to break it but it just pulls open... Ours was really stiff but it opens without breaking lol
2136011
Mine just comes apart easily, in fact it falls off if I lift up the metal part. Maybe because it's old. Sorry I can't be of more assistance.
424832
The top comes off quite easily. It really worked perfectly for our reception. :-)
95993
The top comes off but it is really on there tightly. Keep turning it until it loosens enough to be removed.
185418
I havent had any problem with any part of it falling off. Im sorry to hear your having so much trouble with it :(
224998
It has a small translucent cap on the end that does not look like it comes off. But it does come off without trouble. That may be your issue as we tried it with the cap on first too.
1575338
Oh no, I have never experienced that issue. I typically just sort of jiggle the top when removing it.
2000669
Yes, it arrives assembled with the top attached. The pagoda does not come off.
1653785
The top comes assembled and is separate from the base. I am in the process of doing the same thing..
382144
Nope. Mine has been falling off since the day we got it (in Oct 2013). Cheaply made. :(
2115417
No, but I think the fact that it is so rigid is what makes it so sturdy. The top is completely removable though.
41651
Hi Annette, The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps. Best, Brett
2183621
You have to unscrew it like a top. Hold the top grooves with your hands and twist it off, hope this helps. I've had mine for nearly 3 years and it is just now falling apart, need to buy a new one!!
1275159
No, ours came in broken but it took so long to get it, we did not send it back to get a replacement right away.
1465185
I had the very same problem but the answer is quite simple. The whole top lifts off. Good luck!