does this monitor carry Dell's 3 yr. dead pixel warranty
517803
Only when purchased directly from Dell.From Dell's site:"The Premium Panel Guarantee is available for UltraSharp, Professional and Alienware monitors sold with systems or as stand-alone units purchased direct from Dell, and is included with Dell's standard 3-year Limited Warranty. Customers who purchase a 4th or 5th year extended Limited Warranty can also take advantage of this coverage for the duration of the Limited Warranty period."
517804
Yes, but you have to call Dell up and follow this instruction: First, do not call the number provided by Dell website as they would just transfer you all over the place or hang up on you. Instead, call this direct number: 1-800-624-9897. Once on the line, tell the rep that you need to create a unique Dell Order number for the monitor that you bought from Amazon. They will contact the "Tag Team", at which point you will need to provide the following information. Purchased Retailer name: Purchase Date: Monitor Model: 20 digit Serial Number (PPID): Your Information Email: Name: Shipping Address: Phone: Once everything is done, you will be provided with a Unique Dell Order Number to write down.
517805
Hi Charles,Although I do not have documentation that indicates it does, I found this online. http://www.dell.com/Learn/us/en/04/campaigns/dell-premium-panel-guarantee?c=us&l;=en&s;=bsd#4 It appears that all ultrasharps are covered. Hope this helps. I think the answer below is correct.Barbara
517806
yes. just tell the dell rep that you purchased from amazon and need a unique order number. fini
517807
The answer is no. I just checked with Dell and there is no warranty unless purchased directly from them. FYI, the number Nghia Doan provided is not to Dell, but Techzilla.
517808
Yes, but you have to call Dell up and follow this instruction:First, do not call the number provided by Dell website as they would just transfer you all over the place or hang up on you. Instead, call this direct number: 1-800-624-9897.Once on the line, tell the rep that you need to create a unique Dell Order number for the monitor that you bought from Amazon. They will contact the "Tag Team", at which point you will need to provide the following information.Purchased Retailer name:Purchase Date:Monitor Model:20 digit Serial Number (PPID):Your InformationEmail:Name:Shipping Address:Phone:Once everything is done, you will be provided with a Unique Dell Order Number to write down. Yes, but you have to call Dell up and follow this instruction:First, do not call the number provided by Dell website as they would just transfer you all over the place or hang up on you. Instead, call this direct number: 1-800-624-9897.Once on the line, tell the rep that you need to create a unique Dell Order number for the monitor that you bought from Amazon. They will contact the "Tag Team", at which point you will need to provide the following information.Purchased Retailer name:Purchase Date:Monitor Model:20 digit Serial... » Read More Yes, but you have to call Dell up and follow this instruction:First, do not call the number provided by Dell website as they would just transfer you all over the place or hang up on you. Instead, call this direct number: 1-800-624-9897.Once on the line, tell the rep that you need to create a unique Dell Order number for the monitor that you bought from Amazon. They will contact the "Tag Team", at which point you will need to provide the following information.Purchased Retailer name:Purchase Date:Monitor Model:20 digit Serial Number (PPID):Your InformationEmail:Name:Shipping Address:Phone:Once everything is done, you will be provided with a Unique Dell Order Number to write down. « Show Less
1928290
I know it has a warranty but I haven't used it I will never buy another dell from amazon I had to replace the hard drive already and its only 3 months old. I never contacted the warranty giver because these things take so much time to get resolved. wish I had not spent the money on the warranty.
1164022
Call the Dell help line. Your warranty, unless you bought a separate one would be covered by dell if your system is still under warranty.
35565
From Dell's web page: "The U2312HM monitor comes with 3 years of Advanced Exchange Service(3), a Limited Hardware Warranty and Premium Panel Guarantee."The Premium Panel Guarantee is: No Bright stuck pixels, less than 6 dark pixels. All during the 3 year period.Like others have already stated, assuming it's new, not refurbished.Also, the Amazon 30-day return/refund/exchange if unopened/unused... and/or the policy set by the individual sellers using the Amazon store front. Check exact terms if not ordering directly from Amazon before buying.
7815
According to Dell: "Limited Hardware Warranty: Because it is backed by a 3-Year Limited Hardware Warranty and Advanced Exchange Service, you can purchase the Dell 23 Monitor | P2314T with confidence.Dell 23 Monitor | P2314T - Premium Panel Guarantee Premium Panel Guarantee: The Dell Premium Panel Guarantee allows free panel replacement during the Limited Hardware Warranty period even if only one bright pixel is found."This may not be the case if it was already registered by someone else?
1168312
Hi, the warranty is for a year since your bought, You still have access to Dell warranty, that's right.
882840
Incorrect. Amazon LLC is an authorized reseller and Dell honors the full 3yr warranty. When shipped from Dell to Amazon, the product is initially "registered" to Amazon, so the first step is to transfer the product into your name. This can be done via Dell support "chat", or can be done on your Dell online support account by simply adding the Monitor's Service Tag to your list of products and services. Note that Dell will only provide you with "replacements" -- you cannot get a "refund" from Dell for a monitor purchased from Amazon. So within 30 days, if you want a refund or exchange it is easiest to go through Amazon. After 30 days, Dell will provide full 3 year warranty support the same as if it was purchased from Dell directly. (Note: These comments apply to Dell products "sold by" Amazon LLC, and may not apply to other resellers operating through Amazon as they may or may not be authorized Dell resellers.)
1690534
It is a one year limited warrenty. If you buy from dell, you can extend the warrenty longer if you need it.
925591
I bought this monitor thru Amazon with filfullment through "The Nerds". The HP monitor I received had 1 dead pixel in the upper left hand corner. "The Nerds" had me ship the monitor back to them at their cost and replaced it with a new monitor having no defective pixels. The monitor is a great monitor and both Amazon and "The Nerds" provided excellent service.
879126
I have mine for about a little under a year and have had no issues with it...until today - I noticed that I do in fact have a dead pixel. I will be sending this product back and this will be my 3rd monitor from them.
655259
Yes it does have a warranty with Dell for one year from date of registration.
1533978
Dell. To confirm this go to Dell's website at http://www.dell.com/support/home/us/en/19?~ck=mn Look on the back of the monitor for your Service Tag or Express SVC Codes and enter either of these where asked. A Product Support page will come up, select your monitor. On the next page look for view warranty. This will tell you the start date and end date of your warranty.
1945531
I struggled with this a few years ago, as one Dell rep insisted I needed the original Dell order number for the warranty, and the 3rd party seller insisted that they did not need to transfer the warranty with monitors. Pressing the issue with Dell I finally got someone who knew what he was talking about, and said yes the 3 year warranty is valid- BUT it's 3 years from the date of manufacture on the back, not from the purchase date.
1945533
Dell told me today that the warranty is 3 years BUT it runs from the date seller bought it from Dell - not the date I bought it via Amazon. I have submitted a complaint to Amazon about this.
879124
None here...As with any thing that is shipped in mass not all of them are perfect..just return it if you do have dead pixels and don't give up on the monitor it is awesome.
1087216
Yes, I still have warranty and after the second contact to Dell support - sent back my laptop to Dell for repair
1769948
It has the standard Dell global warranty from what I figured, with only the problem of spare parts and repairs taking place in one of their major labs (Europe for me) so it might take some time altogether. Would probably be best to check with the local Dell office or authorised service provider about this.