When it scans it leaves big streaks on the image. I have cleaned it, done the white balance, formatted the micro card and now at a loss. Can you help
520836
I'm sorry I haven't had any trouble with mine like that.Are you moving it too fast?
520837
Try removing the batteries, and leave them out for a couple of hours before putting them back in. It is possible there is a static buildup on the sensor. I had a similar problem with a desktop scanner, and performing a power cycle solved the problem. Other than that contact VuPoint tech support.
520838
Depends on the color of the streaks. If black, I would say you have a hardware problem and may nee to send it back (if new). If it is white streaks, then you may need to go slower. I bought and use the stand with mine to get a smooth even scan.
520839
John have you tried removing the micro card and using a USB cable straight to your computer?
246117
If you can still see an image, your digitizer is fine. If you have streaks, if it won't accept input, or you have no image at all, then you need a new digitizer.
910486
I bought the SD880 IS two weeks ago from Amazon. More than half of all the pictures I took using the flash had dust orbs (lens flares) in the picture. I returned it for an exchange Monday. Tuesday I got the replacement. I took 11 flash pictures in different places for tests. All 11 pictures had dust orbs (white spots) on the pictures, some very noticeable and rendering the picture unusable. And that is in a "clean" environment. So today I returned it for a refund. Just a word of caution. It's caused by the flash intensity, the location of the flash compared to the angle of the lens, etc... I bought the SD880 IS two weeks ago from Amazon. More than half of all the pictures I took using the flash had dust orbs (lens flares) in the picture. I returned it for an exchange Monday. Tuesday I got the replacement. I took 11 flash pictures in different places for tests. All 11 pictures had dust orbs (white spots) on the pictures, some very noticeable and rendering the picture unusable. And that is in a "clean" environment. So today I returned it for a refund. Just a word of caution. It's caused by the flash intensity, the location of the flash compared to the angle of the... » Read More I bought the SD880 IS two weeks ago from Amazon. More than half of all the pictures I took using the flash had dust orbs (lens flares) in the picture. I returned it for an exchange Monday. Tuesday I got the replacement. I took 11 flash pictures in different places for tests. All 11 pictures had dust orbs (white spots) on the pictures, some very noticeable and rendering the picture unusable. And that is in a "clean" environment. So today I returned it for a refund. Just a word of caution. It's caused by the flash intensity, the location of the flash compared to the angle of the lens, etc... « Show Less
1826353
I have no idea but you can try to format the card again, this may solve the problem. If not, I'll suggest to return it.
1378
If you take the card out and look to see a tiny slider, slide it the other way and put back in the camera.That should do it, or try a different card.
348125
Returning is likely your best option. I too ran into the white lines appearing in my scans, and multiple cleaning and calibration cycles didn't resolve the issue. It's a bummer too, I really wanted to like this product for it's fantastic ease-of-use.
1504924
It is dust. I have had two cameras do this... same model. If you carry the camera in your pocket dust eventually gets inside. If it is under warranty send it back. Otjerwise buy a new camera. Not a Canon.
1573558
Try with and without the image stabilization to see if that makes a difference. Also try at lower resolution. I just did "Fast 720P" with a clear picture, I also had record when moving so it only never recorded more that 5 min at a time. I have not noticed that problem yet, but I have notice jumps(screen goes blank?). Could be the card. Make sure it is a class 10 card. I just upgraded to 64gig SanDisk Extreme and will see if it makes a difference.
995818
I also had this happen when I downloaded the images and reinserted the sd card. Either i didn't remove all the images clearly or it remained after downloading. Another friend told me that when it happens it is caused by a corruption in the SD card. In any case, I would use a new SD card.
506058
Hi Jay, I have to say I'm puzzled as that is not what I experienced when I have scan negatives. You are not scanning slides are you? I have tried that. I'm sorry if I am not much of a help.
1110221
Hello, I had no problem. I didn't even format it. I just put it in and it worked. Are you sure it's the right card for your camera. Maybe you should return it and try a new one. It may be defective, or call the manufacturer customer service.
547456
I'm no digital geek, but try a different memory card, or maybe a different kind of card reader. I had the same thing happen to me with a Nikon D300, and once I switched the card, it was all right. Worth a try, anyway. BruceS
1408196
I have to agree with the previous suggestion. Remove and reseat the card, make sure your monitor cables are plugged in all the way (Bent pins can be a problem). Try it on another PC if available, or send it back to the vendor.I bought this care and am very happy with it.
2097226
I have had this issue when I put the chip back in the camera after taking photos off of it and don't delete the old photos properly.Simply have the camera re-format the chip and the issue goes away.
263363
I'm having the same problem ^^^. It is greyed out when scanning photos, in any mode.
567093
Mine did that, and it turned out to be the memory card reader. I bought a newer one, and the lines went away. :)
402931
Hi: I feel your pain from past experience. I've not had this issue, but the swab I'm using fits both my Canon & Leica full frame chips. I don't know how much solution you apply to the swab, but I apply 3 drops on each side of the swab and then swipe once left to right, flip the swab over and swipe right to left. Then I spray (carefully) the chip. Maybe you're not making the swab damp enough, which would leave fibers? The only thing I can suggest is to go to the Sensor Swab web site http://photosol.com and do some trolling on what they suggest for your camera. Email their tech support as well to get their thoughts. Good luck!