Numerous reviews mention the arm malfunctioning. Has this problem been corrected?
515366
I have had two of the lamps for a year + and 9 mo + and have not had any problems what so ever. I love the lamps!
515367
The arm of the ott light I ordered does not have a problem with the ar so far.
2072966
Has not screwed up mine nor husbands but I would not recommend this mouse of the desktop version. This model broke quickly. The response is not good either.
1880355
So after contacting mount-it customer support and trying. The hex bit that is in the part that lifts the arm needed to be tightened counter-clockwise. (not clockwise) and it just keeps tightening and doesn't seem to stop. Also there were parts on there that looked like you could put a quarter on and turn it but that was not the case. Anyway the arm lifting part nut turned counter-clockwise a lot. seems to stiffen the thing and give me more control. Im ight keep it now.
1097158
Well ours did break an arm pretty quick, but they sent us a new arm to put on. I have had no problems with it after that. I did have to call a few times and Amazon helped. They said they had gotten a bad batch with the arms. But like I said it's been okay since. I think it's been about 2years now. Debbie
1457995
No, I don't think so. The arm doesn't have any mechanical attachments, if that makes sense. It won't automatically go on the record or off. It's only done manually.
1496533
I have not had a problem with mine. it worked very well and had no such problem.
432868
Is there anyone here that has owned this for a while? I am really liking the good reviews and the price BUT I'd like to know if it can last at least a year. I'd also like to know if it's good for your arms. I have read a few people saying there is limited motion. I don't mind that at all but I'd just like to make sure it can at least help to tone the arms up.
1774927
I have not, but I think you may be disappointed with your results. My experiences continues to be that this devices is most accurate and reliable when your forearm is held in a position that keeps it parallel to the ground as when you are running or fast walking. When the forearm is held in another position its performance is highly suspect. I was sent a firmware upgrade in May of this year that helped a little but it still isn't ready for prime time in my opinion.
1072098
Not sure. Ours just busted after a couple of months. We never considered moving the arms in, and it busted before we figured anything out. I don't think we ever used it.
378064
No actually it has been very frustrating. Every place I used to be able to use it doesn't anymore, so I have not used it since I got it. I used to use my old one all the time until it broke, that is why I bought another.
1466561
I would not buy it again due to all the issues i have had with the machine. I do still use it but it is very noisy with the clicking noise etc. The arm workout is pretty good - it's not the workout that is the problem it is the quality. My advice, get the extended warranty with this machine if you purchase it.
1726210
I think that really depends on what is wrong with it. If it is something wrong with the system itself due to manufacture error then they would be responsible for the fix, however if it is due to something that you did or didn't do to maintain it then probably not. Give it a try, that is the only real way to know for sure.
975917
No, this hasn't been an issue for me. Maybe you can return it to the company for an exchange? (unless of course you used it to hit something and the manufacturer's warranty is void).
1336244
The manual arm becomes disconnected from the holder,is this covdred in your implied warranties? charlesspauldingseaver@gmail.com
57896
Personally have not had any problems yet with my unit. Knock on wood that it never happens for me. I am sure that the Peedar folks would replace the faulty device in good faith or cite a remedy if approached amicably.
1270023
I am worried about buying this figure since I have heard multiple reports of the left arm falling off? is this still happening?
375507
Hi Rhonda, Pure Digital Customer service is well aware of the issue and is pretending that it is far less widespread than it is. They told me on the phone that it's not just MacBooks, it's most USB ports. The bottom line is that the product is defective and they know it. I have had the exact same problem with FOUR different cameras (two from Amazon and two from Costco). I have returned all but one. They all have the exact same problem! They USB arm does not fit the USB port! I've spent over a week with Customer Service emails and phone calls. (There Customer Service is horrible I might add). It took them over 24 hours to email me an RMA number so I could return the defective camera (they promised me 3-5 minutes!). Then they offered to send me an extension cable that might work. It didn't. I have placed 3 phone calls to them since last Thursday alerting them that I have not yet received the email with the "return label." I STILL HAVEN'T RECEIVED IT! (Incidentally, they originally told me that I would be responsible for paying for shipping. When I protested and reminded them that their camera was defective, they then offered to send the pre-paid label). So...I've been dealing with this for over a week now and I still do not have a camera that works. They have promised to send me a replacement camera that they guarantee will work, but that has yet to be seen. Given their Customer Service track record so far, I'm not very hopeful. Good luck!