I'm curious to see if others have had their subwoofer stop working entirely, no power. If so, what did you do? 2 yrs and ours quit. ours
496029
Yes actually. It has power but does nothing but collect dust. I think it's been more than 2 years though. We had other problems early on where the soundbar would just go on all by itself. Polk sent us a new bar but it did the same. We bought a Sony.
496030
If the light is out, I would check to see if there is power getting to the sub-woofer. If you have a meter, check it with that. My money is on the power supply. Again, I'd check with Polk tech support after testing the power supply. If you don't have access to a meter, you can pick one up cheaply at Harbor Freight or perhaps you have a neighbor who is "handy". I hope that helps.
496031
Never experienced the problem and we are still in love with our Polk sounder. Since the woofer is a BlueTooth device, you might want to go through the "Pairing" process again. BlueTooth is kind of voodoo and has been known to drop it's pairing of devices for no real reason. Thus, try pairing it again. If you mislaid instructions on this, i am sure that Polk Tech Support could help you or you could Google the question "how do I pair my subwoofer with my Polk Sound Bar?". See if that helps.
880584
The music is very clear on the main stereo but the subwoofer doesnt work. I have contacted the seller (just now)
2264040
Exact same thing happened to me. I am in the process of shipping it out for repair. The unit is of terrible construction and the electronics flaked. I actually got a sub -woofer and wireless surround speakers for my TV which are 10 times better.
27701
Hi,If you installed based on the instructions and it is not working I would send it back. My sound bar only lasted 2 months and I could not get an answer from the manufacturer has to how to have it repaired. I had to put my unit in the trash. Bought a Samsung with wireless sub-woofer and am 100% happy. Much better sound. Sorry I can't help you any more than this.Merry Christmas.
280106
Is the battery dead? I had one of these amps suddenly stop working for me after about a year of use, I think the wiring goes goes out eventually. You may want to try returning it.
1954037
I've been using mine rather heavily since March 2013... zero problems with the sub (and I think my neighbors would agree with that statement). I've had problems with intermittent audio drops when running optical out from my TV to the Onkyo; however, I rewired using all HDMI and it seems to have resolved that issue - unsure whether that was an 'onkyo problem' or a 'vizio problem', but rewiring fixed it either way.
1049306
That happened to me. I unplugged the sub plug and coaxial cable for half an hour. Plugged the sub into the outlet and then the coaxial plug into the reciever. I turned the reciever on and it was good. Make sure you check your settings that te subwoofer was on. (Onkyo states that sometimes the static from the cable and reciever can make it shut off) hope this helps.
2284699
Are you sure it isn't the subwoofer? It stays on all the time even when the system is turned off and produces a low level hum, constantly. That seems to be the norm for all the subs and the Onkyo receivers. I was surprised to walk into my media room and hear the hum coming from the sub and the system was turned off. Sub is always in stand by. Just a thought.
1919943
http://www.crutchfield.com/S-5w7hvtt1x0f/learn/reviews/20030722/subwoofer_power.html
2195801
I agree with Jerry, if you have the option to send it back do so ASAP. I have had 2 of these units the first one the Subwoofer and Sound Bar would lose link very frequently, and sometimes emit a strange feedback.But could you explain the symptoms you are seeing? Personally I had the best luck with putting the sound bar in pairing mode (Hold input button till flashing) while the sub was unplugged. Once you plug in the sub it may pair automatically otherwise hold the link button until the lights go solid.Note: My second system has worked flawlessly since I unboxed it, solid link and no strange feedback. I agree with Jerry, if you have the option to send it back do so ASAP. I have had 2 of these units the first one the Subwoofer and Sound Bar would lose link very frequently, and sometimes emit a strange feedback.But could you explain the symptoms you are seeing? Personally I had the best luck with putting the sound bar in pairing mode (Hold input button till flashing) while the sub was unplugged. Once you plug in the sub it may pair automatically otherwise hold the link button until the lights go solid.Note: My second system has worked flawlessly since I unboxed it, solid link... » Read More I agree with Jerry, if you have the option to send it back do so ASAP. I have had 2 of these units the first one the Subwoofer and Sound Bar would lose link very frequently, and sometimes emit a strange feedback.But could you explain the symptoms you are seeing? Personally I had the best luck with putting the sound bar in pairing mode (Hold input button till flashing) while the sub was unplugged. Once you plug in the sub it may pair automatically otherwise hold the link button until the lights go solid.Note: My second system has worked flawlessly since I unboxed it, solid link and no strange feedback. « Show Less
2006956
We've had nothing but trouble with ours...... now ours will play for a few minutes, then the picture goes black while sound still works (IF you turn it off, then it will come back on for a couple minutes before going black again)....... getting ready to purchase a new one (NOT RCA THIS TIME!).
2068357
Thanks! It worked for me also. Its odd that it worked initially then stopped but now at least I can hear my sub again.Thanks again for getting back to me.
2114674
happend to mine also. only 90 day warrenty...so its over probably. its just junk. it has bad wiring. u can take apart and fix yourself..i did and the speakers were blown....we just waisted 50 buck sorry
1178522
Mine stopped working too and it made a loud buzzing noise... it should turn on after the power is turned on, I fixed mine by just bopping the side and it worked!
1954039
I purchased in 2012. My sub just died. I'm wondering if there's a warranty.
1300599
I contacted Vizio customer service. I provided proof that I purchased the sound bar just a few months ago. I am waiting to hear if they will replace the sound bar. My husband found advice to hold down the on/off button simultaneously with the volume up and down button to reset the sound bar. Unfortunately, it appears that there is no power getting to the sound bar... even though the transformer is definitely getting power.
926469
It could be the settings in your receiver. If it's for a surround sound system there's a setting in most receivers that requires you to turn the subwoofer setting to "ON" in the Setup or Settings menu... I hope that works!