How to repair the charging prongs on the back. They collapse and don't make contact?
501793
It sounds like someone trying to plug it in didn't have the prongs aligned and just pushed too hard breaking something inside. To repair it will require opening the case and seeing what's broken, likely needing some super glue. Sorry, but since I don't have this I can't see what's inside or broken to say more.
1493791
clean the post on battery and contacts, make sure you have a tight fit with the batteryif just a little lose fit will shut it down
1978529
I had an initial problem with the battery becoming unseated from the contacts; this very thing happened to me. First make sure that it is clicked in completely. Then if there is ANY movement at all use a small piece of folded notecard or paper to force firm seating in the connector.
1211447
We are in the same boat b/c the charger went missing. Contact Power wheels. They should have stock battery chargers.
693682
Do not leave it connected to the charger when you are not using it. If that is not it then contact Stanley..........
599038
did you try to replace the AC Power adapter. you can get a replacement from here.T-Power (TM) Ac Adapter for BACK2LIFE HKA21-1000 BL2002 Back 2 Life Back to Life Continuous Motion Massage Replacement switching power supply cord charger wall plug spareMy back2life just back to life!
902827
If its the power adapter see if your version is a 5volt (some were 9volt check your adapter.. you can also get generic power supply with adapter to work as well) and has a usb to attach to a computer. If not then maybe a new charger is in order. I've had several Super Pad in the past, if the plugging into a computer usb or new charger doesn't work, only choice left is to depress the reset button.... If that doesn't work its inside the unit unfortunately. Repair or replace.
1800620
Have the terminal checked where the charger plugs in. It may be getting or is loose in the laptop. You can sometimes tell if this is a problem by wigling the charger end slowly when it is in the laptop.
210892
Hi, I had this same problem and it was suggested I talk to CrazyOnDigital about getting replacements. I contacted their customer support through their Amazon storefront with my Order Number, explained what I was experiencing and they've told me they're sending me replacements. I haven't received them, yet, but I'm hopeful the new cables will work.
313011
My best guess is to contact the company. They seem to be very active in gathering consumer support as they e-mailed me twice asking me to rate their product. I gave them two separate reviews, both rating the product as excellent and I am sure they will replace the charger.
176439
I had same problem...it's either an internal battery or charger issue and it's not fixable...just return it. The new one I got (same model) works though.
2001559
Check the a/c unit, when the cables get bent or crimped, items tend not to turn on or off. If you can, flex the cable while plugged in, find the 'sweet spot' and tape a Popsicle stick to the cable (or anything else that keeps it in the correct position to work. IF the pwer supply is dead, read the back and see what amp/volts it has and use a substitute that matches. Worst case scenario search on amazon for a new charger. If there are none, let me know what the volts/amps are and I will list the one I removed from my printer and list it, if I still have it. I have 2 medium sized tubs of just power supplies from stuff that died. : )
22763
If you can return it return it, but if you cant then open up the bottom there are for screws unscrew them and then there are four more screws holding a the green computer boards. after unscrewing everything pull out the green board and put your mini usb charger to the bem. then slowly move the mini usb down it started charge but after afew times the charging metal fell off.
573266
I have had that a couple of times and my solution was to remove the back plate and make sure the charging contacts are fullyy engaged. In my specific case I have the charging pad mounted to the underside of my back plate not to the battery. Ive also bent the snout of the charging pad (where the contacts are located) away from the underside of the back plate so when mounting the back plate the contacts can line up better. This is not necessary if youve taped the charging plate to the battery. If youve taped the charging plate to the battery and your confident the charging contacts are fully engaged then I would look to the
499246
Hi Skip,I am really sorry to hear that your charger is not working well! That definitely is not normal. We do offer a 10-year warranty on all cables so we will replace this at no cost to you. Please contact me at support@ismooth.com, or call 800.853.7520 so that I can assist you with this.Hope to hear from you soon,KyleeiSmoothCustomer Service Support
685015
I'm not an expert on these things, but when I have issues like this, I do a few quick things. One, I change outlets. Sometimes a plug won't be making great contact anymore. (It also means you should change your outlet plug ASAP.) Two, I use a tester to be sure the charging plug still works. These can break down too, though it's rarer. Three, make sure the device is dead. Sometimes a battery needs to completely discharge to recharge. I don't know why but that's solved some issues. Fourth, do an internet search for your item and issue and see who else had this problem. There's almost always others.Good luck I'm not an expert on these things, but when I have issues like this, I do a few quick things. One, I change outlets. Sometimes a plug won't be making great contact anymore. (It also means you should change your outlet plug ASAP.) Two, I use a tester to be sure the charging plug still works. These can break down too, though it's rarer. Three, make sure the device is dead. Sometimes a battery needs to completely discharge to recharge. I don't know why but that's solved some issues. Fourth, do an internet search for your item and issue and see who else had this problem. There's almost always... » Read More I'm not an expert on these things, but when I have issues like this, I do a few quick things. One, I change outlets. Sometimes a plug won't be making great contact anymore. (It also means you should change your outlet plug ASAP.) Two, I use a tester to be sure the charging plug still works. These can break down too, though it's rarer. Three, make sure the device is dead. Sometimes a battery needs to completely discharge to recharge. I don't know why but that's solved some issues. Fourth, do an internet search for your item and issue and see who else had this problem. There's almost always others.Good luck « Show Less
433390
There is a tiny button on the bottom of the charging base that you could try pushing in with a pencil or pen to reset it. Not sure what to do if that doesn't work )-: It would be so nice if they had live support instead of just email.