What happens if pieces arrive broken ?
515978
We had pieces arrive broken in 2 separate sets. I would not recommend buying. It is not packed very well and they will not replace pieces. Its an entire set or nothing. But since you only get broken sets its best to order 2 and make 1 set plus spares. Was not pleased and since this was a Christmas gift I was stuck ordering 2 sets to make 1 complete.
515979
Send it back to the company. I believe the website stated they would replace it.
515980
My order arrived broken. They credit me $10 for that piece but would not replace it, so I am quite disappointed.
515981
I ordered 2 sets, and they were packaged horribly! I had broken pieces in each box, and they would not send me replacement pieces. Instead they refunded me 45.00 and told me I had to sen one set back. Then I could reorder another box. I was not happy at all with this arrangement, so I sent a email complaining about the way I was treated, and they no longer made me send a set back, plus I got 45.00 back. But now I have a place setting for seven, so I am going to have no choice but to order another set and pray!
515982
I contacted the company via email and included a picture of the broken dishes. They sent me a brand new set free of charge.
1695851
Well, when I bought it, it didn't have anything saying damaged packing. But if I understood correctly, it ís only the package that may be damaged, not the piece. Anyway, mine arrived in perfect condition.
2248914
The good thing about this item that it is a ready to assemble item. Individual pieces can be replaced, so if it does arrive with some damage, the parts can be shipped to you immediatly.
282405
Yes, mine arrived broken. I reported it on the amazon site, and they gave me a postage form to print out so I could send it back. They pay the postage.
557421
I don't know. We had read several reviews that said the pottery came broken, but we decided to order it anyway as a gift. When it arrived several pieces were broken so we returned it and didn't re-order it.
244805
If the pieces aren't cracked, you can gently snap it back in. Make sure it is in the right spot and facing the right direction, otherwise it might not solve. Bigger pieces are easiest to snap in and should be done last. Turning one side might also help to snap it in. The corners are practically impossible to snap in, so place them in before the final center piece.
128465
not always. depends on who ships the product out. mine came out in peices and i had to put it together.
950101
So sorry for the bad service. We are just now putting ours together as we have been on vacation. I will be sure and make sure I have all the pieces before I start thanks to your question. I hope you are able to get those pieces
893845
I gave up after ordering the same item twice. (both came with some variation of broken pieces.) I didnt bother sending the item back because it was a bigger hassle trying to do that.
676788
I did and the half of the pieces were broken. I would only recommend with caution due to very likely breakage during shipping.
868677
Sorry, can't help you out as the unit we received had broken pieces. They sent replacements, but they were also broken. The return shipping allowance they gave us did not cover the cost of returning the item, even though we only returned the unbroken parts. The whole experience was a nightmare.
1209530
I would assume everything is covered completely during shipping. Shipping companies have insurance. If the box is broken of damaged you should open it up and look for obvious damage and if there are problems you can refuse to accept it.
2113634
maybe I'm lucky because I don't have any problem about missing pieces. even some pieces remain unassemble. This is my first time to assemble the lego so I am not sure which is natural misssing or remain pieces.
798338
Packing/shipping was perfect. It came as a box, within a box, within a box, surrounded by bubble wrap. I wouldn't worry about it being damaged. Amazon's CS is top notch, anyway, and would definitely help you out in the unlikely chance that something does happen.
614975
If it arrived broken, you should be able to get a replacement through where you bought it at no charge. It was not your fault and should be made right.
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
878766
If damaged, they should replace it, it is shipped seperately. My was damaged and was replaced.