I purchased this tool on 2/2/15 here via Oliver's Pet Care. I really like it, but the wooden handle split last night. What are my replacement options?
483550
Karen, send us a message directly and we will send you a replacement. Thank you for shopping with us!
483551
Since you did not purchase from our store I'm really not sure. I would contact Oliver's Pet Care for a replacement or refund.Kind Regards,SheriCustomer Support
483552
I would contact the supplier for an exchange... that should not have happened, especially that new... I know breeders and groomers that have had their's for years and have not heard of the handle splitting... could have been a defect in the grain of the wood.
845496
I had the *exact* same issue. I learned by tapping the unit on the side until the handle jiggles up and down makes it much easier to then simply lift the handle off the top. **UPDATE Fe b 20th** Nevermind, it has now become almost impossible to remove the handle. I now loathe trying to remove the top since it could take anywhere from 3 minutes - 10 minutes... along with a bruised palm of my hand.
1735485
Ditto from me too on the poorly designed clamshell/handle. The brittle plastic fulcrum is the reason why the handle keeps breaking as mentioned by other posters. I cannot imagine why B&D; would use such a cheap design. I have replaced (2) clamshells already. They last about a year only. B&D; should offer a free retrofit of the clamshell/handle switch that is more durable. The mower deserves a better switch design than this piece of chinese junk.
1140564
I successfully separated the handle from the cup but now I cannot put it back together, rendering it basically useless. It seemed like it should be able to snap apart and snap back. Honestly, I even tried HAMMERING it back to snap back, to no avail. I would not recommend separating the cup and handle for cleaning.
777013
Replacement parts are available directly from Woodlink. Look them up on the internet. They are very helpful. All you need is the model name and number.
1344027
any news about spare parts?I broke the handle of the portafilter and would like to get a new one, anybody knows where to get that?
558435
I have the same problem and I just called Bissell and they are sending me a new handle. We will see.
1409275
If the handle was broken when you bought it, you should send it back for a new one at no charge. If it broke while you were using it, it may be an older version (The green one). That happened to me also. I just went on line at amazon and repurchased the whole system at a lower price. I like it so much I bought about four of them just to make sure I have use of one in case something goes wrong. So far I have not had any problems with the red ones, the handle is very strong. Excellent gift as well. Hope this helps. They do sell the bowl separate so they should sell the handle, but I'm not sure. If the handle was broken when you bought it, you should send it back for a new one at no charge. If it broke while you were using it, it may be an older version (The green one). That happened to me also. I just went on line at amazon and repurchased the whole system at a lower price. I like it so much I bought about four of them just to make sure I have use of one in case something goes wrong. So far I have not had any problems with the red ones, the handle is very strong. Excellent gift as well. Hope this helps. They do sell the bowl separate so they should sell the handle, but I'm not sure.
1634323
Gerber would replace it but I'd try where I bought it first. If Amazon, they are good about replacements and refunds.
502259
Here is a link to their warranty statement http://www.skhandtool.com/warranty.aspxIf you don't have a local S-K dealer (and I bet most people don't, anymore) you'll likely have to send broken tools in.
2232521
good luck cause I couldn't get replacement for mine either. I e-mailed the manufacturer and they never responded. Amazon gave me some credit and we just are making do with it since I still have most of the pieces. Looks like you can get someone to make something out of wood tho if you know a carpenter. Bad deal for these things!
1634315
I would ask for a replacement if you really want to keep it before I took any repair type action. Both Amazon and Gerber are reasonable as far as both returns and replacements go.
73756
im sorry Cliff i have no idea weer one might get a replacement handle for it. but my best bet would be getting a hold of the seller and asking him
22774
Not sure where you could find a replacement, but we had a similar issue (the broom was being used in a manner it shouldn't have been, to pry something -and it bent). My husband pulled the black end cap off the handle, straightened it as best he could, and was able to force a wooden dowel down inside of it (it was hollow). It works great now!
609452
I had the exact same problem! I finally just pulled the handle straight out with pretty strong force and it came out. Good luck.
1087887
Not sure either, but try contacting Elzetta and ask them or maybe they'll send a replacement tool.
266084
Thanks for the info! I opened up the housing and found that the plastic pin that forms a 'pivot' for the orange handle was partially broken. No hope of repair without buying new parts. So (like you), I rigged the switch to be permanently on! Still have all my fingers & toes after one mow.