Unit failed 2 weeks after installation. Five Year warranty ??? How can I get a replacement from the manufacturer?
498248
Contact Lithonia Lighting customer service ( web site: http://www.lithonia.com/contactus.aspx ) Lithonia Downlighting: 800-315-4935, choose option "3". I haven't had to do this but it is a starting point. Good Luck.
498249
You should still be within the 30 day return window... return item as defective for a refund or replacement.
498250
If you still have the box/instructions, I'd email or call whoever they list for warranty replacement. The unit I bought is working perfectly so I really have no experience with this manufacturer.
1448632
The most practical thing would be to simply order another unit. Otherwise, you may want to try the company's website.
1379439
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabilize it from a defective unit.
2253616
Have not had any problems with the unit. Would be best to call the manufacturern
1000129
I do not know !..The odds are in favor of unit reasonably working a reasonable lifespan...They have replaced'' defective --on receipt ''units ..
1431967
You could possibly get in contact with the maker directly, as far as replacing parts that have malfuntioned and or the unit itself. They offered me a few options, statrinng with replaceing two small parts that got mine working just fine.
713920
I replaced mine with the exact same unit so I didn't have to deal with that, sorry. Their toll free number is 800-558-5700, however. Hope that might help. - JK
806301
Date of manufature in mine was quite old .... around 2007-2009.... dont remember exactly so manufacturer warranty is definitely depleted.... who covers warranty then???? I am pretty sure you can return it for another if your unit fails to comply but I am not sure how long this possibility extends.... one month maybe?/
325821
I have same problem - company want £25 for replacement!!!! Told them it was still under 2year warranty - now despite numerous emails from me - they won't answer
1329875
Call their customer service number. It is in the literature that came with the unit.
1226556
Hi Lindsey, unfortunately It's easier to replace it and much less costly than try to repair it. The same happened to me, but a quick click on amazon, a quick connection on the new unit... Up and running in no time and no labor cost! good luck.
335633
I'm not sure, but it might be possible...I haven't installed the unit yet, but will do so within the next two weeks...check in with me again then...
353386
****This is a comment from the manufacturer****Hi Bernard-I'm so sorry to hear the unit failed. Plugable Technologies is the manufactuer of this unit. For assistance, please email support@plugable.com or visit http://plugable.com/supportWe provide a standard 1 year parts and labor warranty, and try our best to be flexible if something fails within a few weeks or months of warranty end dates- so please do contact us via one of the methods above and we'll be happy to assist.Best wishes-Jeff EverettPlugable Technologies
1151759
I do own the unit but, I have not taken it out of the box. It may be a limited warranty and the information should be in the box of your unit
561517
There is only a one year warranty. I would call the company, but they will just troubleshoot by telling you to plug/unplug and try to reboot the system. Then they will probably say "Can't help you, talk to your installer [about how to buy a new one]". Ours has been dead for 4 months because we are unwilling to purchase another expensive, unreliable unit.
716296
The exact same thing happened to me! I contacted the manufacturer and they were happy to replace the entire unit. You will need your Amazon order number and the date purchased.
1334287
No clue. They sent me a new one as soon as I started having problems. I think I started having problems with the old unit at about 3 months. New one has been going strong ever since.