The remote that came with the soundbar doesn't work very well or not at all. Anyone have this issue? Where can I locate a new one?
503060
Mine works great.You'll need to connect to your TV 2 ways.1. RCA cables to sync with Streaming Video/Audio2. Optical Cable for normal Cable or Satellite TV soundYou can switch back and fourth accordingly with the top buttons "Optical" & "Aux"All of the other settings are normal Remote Control settingsHope that helps
503061
Actually my remote works just fine and I found that my other Samsung TV remotes also work on this as well.
503062
Mine works great. You'll need to connect to your TV 2 ways. 1. RCA cables to sync with Streaming Video/Audio 2. Optical Cable for normal Cable or Satellite TV sound You can switch back and fourth accordingly with the top buttons "Optical" & "Aux" All of the other settings are normal Remote Control settings Hope that helps
503063
I changed over to using a universal remote pretty quickly but for the first week the included remote worked fine for me. Instead of trying to replace the included remote I'd look for a universal.
503064
Mine works great and am very happy with it. Check batteries just in case they are bad
503065
Sorry mine is still in the box. Moving to a new house in too weeks and will set it up.
1723760
Ours kept doing that also. We had it for about 3 years and finally last year it started to the same thing. I took it in to an authorized Panasonic dealer to see if I could get it repaired and I was told that the part that was needed to repair it was no longer available. I hope you have better luck than I did. We no longer have a sound bar for our T.V.
1536063
Have you tried to call their technical support? They were really helpful when I called them. Also, you can always return it. I returned my first one since I had some issues with the sound and got a replacement and it is perfect. Check the HDMI Cable too. You may need to try another one in case it is bad.
211942
Tried this approach to get a good sync and no go. Philips is clueless on this issue. Support had never heard of it. I've tried two different Philips Soundbars and get the exact same problems.If anyone ever fixes this I'd love to hear it.
492857
Not sure about getting a replacement. However, you can set up you others remoted to work almost like the remote that came with the speakers.
1725161
I think the remotes for this sound bar are defective.........mine stopped working after 3weeks......battery was not dead.......can't find a replacement
325603
The sound bar does come with a remote, but it only operates the functions of the soundbar. If you have a "learning remote" then someone could program the soundbar functions onto the learning remote.
1670777
Ours is a piece of junk. It clicks off in the middle of movies several times. Looking for a different sound bar since we installed this one. Sorry.
992302
Did you purchase this item recently? If you did, contact JBL directly because the unit has a year warranty and they can ship you a replacement free of charge. If you get a new remote and it does the same thing, it is not the remote but the soundbar. You will then have to contact JBL again and request a replacement unit; again what I have told you reflects only on a unit that has been purchased within a year's time.
1250572
go to the Bose website - they will tell you AND sell you a new remote for less than elsewhere - that's what I did
1255909
You can contact boss audio directly technical support should be able to assist in getting a new remote
1269563
I don't have a sound bar in front of the unit, but I can guess this would cause problems with the remote. The model I have has a very specific spot you need to point the remote. If I don't have the remote aimed correctly then the tv doesn't respond. The sensor seems to be on the lower left of the screen so you might be okay but if the sound bar blocks line of sight to this location from any spot in the room I would guess that this would definitely cause a problem. Caveat: The sensitivity of the remote seems abnormal so I might have a bad/weak sensor in the TV I got. Your results may very, good luck. I don't have a sound bar in front of the unit, but I can guess this would cause problems with the remote. The model I have has a very specific spot you need to point the remote. If I don't have the remote aimed correctly then the tv doesn't respond. The sensor seems to be on the lower left of the screen so you might be okay but if the sound bar blocks line of sight to this location from any spot in the room I would guess that this would definitely cause a problem. Caveat: The sensitivity of the remote seems abnormal so I might have a bad/weak sensor in the TV I got. Your results may very,... » Read More I don't have a sound bar in front of the unit, but I can guess this would cause problems with the remote. The model I have has a very specific spot you need to point the remote. If I don't have the remote aimed correctly then the tv doesn't respond. The sensor seems to be on the lower left of the screen so you might be okay but if the sound bar blocks line of sight to this location from any spot in the room I would guess that this would definitely cause a problem. Caveat: The sensitivity of the remote seems abnormal so I might have a bad/weak sensor in the TV I got. Your results may very, good luck. « Show Less
1575422
Make sure the volume on the box itself is turned up. I had the same issue, I thought, then after adjusting the volume on box itself, I found that the remote worked again. Hope that solves your problem.
650091
I received this speaker bar, yesterday, and found it to be defective. It has a December 2013 manufacture date. Only the volume control and power button will work on the remote. The color of the light will change when switching modes on the bar, but there is no change in sound. Also, though the lights indicate that the bar and subwoofer are synced, there is no sound from the sub.
2136749
Mine worked fine, but it sounds like you have a defect remote. I would suggest contacting the vendor. They will probably just send you a new one.
665740
Quite frankly this was the worst buy I have had. The remote I had worked sometimes and not others and according to other people the remotes are the biggest cause of problems. I had my bar for about eighteen months when it to started to crackle, whistle and generally sound pretty naff. Whether its a case of you get what you pay for I don't know, but mine got thrown away long ago. My advice to you is don't bother with any kind of repair, just throw it all away and either do without or buy a decent one such as a Panasonic or Sony.
436947
Hi Kathleen,I watch over the air HD all the time and my soundbar works fine. I can't think of anything that would make it not work. Possibly a setting on your TV?