Help, I bought this for my Niece's 3 yr old son for his birthday. He is SOOO excited...BUT...they went to turn it on &amp; the screen is "white"....&amp; there "is" sound. Did this happen to anyone else?
507955
It's never happened to my granddaughter's. If you just purchased it, I would probably return it.
753975
I am going to be very honest. If you follow the instructions and the LCD screen does not come on or if it lights up but there is no menu on the bottom and no image, send it back. The LCD screen on the first one I purchased didn't work so I exchanged it and the next one worked.
2214556
Sorry to hear you are having this issue. So the display is not working at all? No blue light? If so, there is definitely something wrong. I will send you a message to discuss replacement.
1351708
Hello . Am I never expirienced that with mine. The problem was it kept freezing and the screen kept blinking so I returned it back for full refund. I think it can be fixed I just didn't waste time.
685991
no we received ours and the screen was white then turn black . Then the seller would not return it so we could get our money back.
63742
Dear Mr. Dutton,My grandson stepped on his 7" right after Christmas and I too an trying to figure out what to do with his screen. I will hold onto this email and if I find out something I will let you know. I would appreciate it if you could do the same thing for us. Sincerely, Liz Benage
1949745
I think it was just a fluke with my order, I let Amazon know and they emailed me a return sticker to return the broken one and they sent me a new one. The new ones has no issues and works just great. I think I just got a dud, I wouldn't hesitate buying it, my kids LOVE it...still after months of playing with it. And if per chance you get stuck with a dud Amazon is great enough to resolve the issue quickly.
1049666
Return it, I had the same problem with this tablet....turned it on once, set it up, let the battery run down, charged it overnight and then when I went to turn it back on it wouldn't turn on. I did notice that the little light that indicates charging next to the screen would turn green when I turned it on and if I were to turn it off it would turn red. This indicated to me that it was charging but something was wrong with the screen or a connection somewhere. I know it's frustrating but I would just return it and get a refund and purchase a different one! Good luck!!
863181
Mine doesn't have any play in it. Maybe there is some type of defect? It might be worth it to do an exchange on it....after you hear from other purchasers to see if any others have the same problem. Sorry I could be of more help!
1422009
Same Here Patricia. We just got ours last week and we let it sit for hours then turned it on and nothing!! It won't get cold, won't turn on and if it does have a light...it's not working either. I'm sending it back. Good luck with yours.
200533
Ours was having the same problem and the screen was not responding where the port was. We contacted the amazon seller and they immediately sent us a new one, and a pre paid box to send it back in if I remember right. I'd contact the seller. It comes with a 1 year warranty.
1351707
If it's under warranty, I would say fix it. Talk to the company where you bought it from. 6 weeks and.it doesn't work, that's not right. But if you take it somewhere to be fixed. It would probably cost more than to buy a new one. Some people have said, to put electronics in the freezer for acouple of hours. Believe it or not, it does work. I brought back to life a dead xbox 360 by doing this. It does something to electronics inside. Doesn't hurt to try n its free. Good luck, and if you decide to buy another one. I strongly suggest an iPad & not android.
944235
Happened to me too, after 2 years. I opened up the unit and as kaiser4 found out - a flimsy switch. and no way to just buy a screen!!
1144793
It may have been defective. My touchscreen worked, but had a greenish tint to it. I pulled it off and am using a screen guard. You should contact the vendor and request an exchange. Good Luck.
2041079
We had problems with the screen when we got our unit - It was unusable. Clearly their quality control is lacking. I would suggest you return it. They will offer part credit, but if you insist, you can get full credit.
552967
I have not experienced any issue like that. My only issue is that occasionally when I turn it on, the screen is pink. I turn it off and back on, sometimes twice and it goes away. It been doing that for over a year, so hopefully it doesn't get worse.
311957
I personally haven't had this issue, but I've read reports of screen issues like that. You might need to send it in for replacement. I hear customer service is easy to work with.