Asus Accidental Damage Warranty: Has anyone else attempted to register for Asus's accidental damage warranty online for the UL30A-X5?
496427
I have attempted to register the Asus P501J-X1 laptop on the Asus website and received the same message. Also mailed in the ADW card and had it returned by the post office. Called Asus customer service 4 times and was told to fax my documents. I did this and received no response. I then tried registering online again and received the same default message. Finally found an e-mail address and sent a note with an attached PDF containing my documents. Received an incredible response advising me that there was no fax at that location and that I should call customer service. It appears that the Asus ADW is a fraud and that Asus is deliberately scamming customers into thinking that it is standing behind it's products. What a disgrace!
1223557
You will want to contact MSI directly for the repair. They do include accidental damage on this model so it may be covered under that, but they do require that you registered for that within 30 days of its ship date.
348391
I had the same thing happen- I opened a ticket on the corsair support website http://corsair.force.com/ You'll need to register first so you can log into your account to request an RMA. I didn't have some of the necessary info but I did have an email of my receipt so that did it. It was super easy, good luck!! : )
2016625
this was asked in the wrong area, instead, click on the seller's name and ask them directly. more than likely they would send you a box to return yours and at the same time send a replacement or they may direct you to the manufacturer's website for them to honor the warranty and then they would likely send you a label that you'd put in a bubble envelope and return to them and they may also go ahead and send out a new one to you. I, myself, have gone through 3 but I think it has more to do with a failing laptop than the power supply and battery. Best of luck.
1335342
I was able to register my US30A-X5, sent in the warranty information and the letter was returned by the post office after the forward time expired trying to forward from the given address of 44370 Nobel Dr to 800 Corporate Way. So I'm assuming there actually is no warranty.
861317
I dont think asus offers international warranty. At least when i contacted them in Argentina they told me that it doesn't. Good luck!
942374
I purchased an extended "square trade" warranty with this computer which you can also buy through amazon, that would be my recommendation. They say it's "worldwide" coverage so if you damage it in another country I think that means they cover it, you should check with square trade.
407247
Hi, this particular model comes with a 2 year warranty, Asus has one, two and three year depending on the configuration.
18748
This is a pretty vague question. If you have a laptop or a pre-built computer chances are you can't and could only get it replaced by claiming a warranty. If you built your own computer I would assume you know how. If a friend did it you should either ask him to do it or look online
95563
Wow! After reading all of the above and experiencing the same frustration with having my ADW registration card returned twice labeled "Return to sender--not deliverable as addressed--unable to forward", I'm thinking I've made a serious mistake purchasing my ASUS computer through Amazon!!!! I'll try the alternate address, but my time is running out for the 60 days following purchase. Has it been successful to register for this online?
86119
Amazon took good care of me with the Asus. I had the first one just over 90 days and they replaced it. The second one went out within 30 days so I just returned it for a refund.
1949093
I contacted Amazon, but customer service didn't have any more info on this or the pull. They just apologized and gave me instructions about how to request a return/refund. Mine actually shipped and is due to arrive Monday. I have also contacted Asus to try and get more info, but I have yet to get a reply from them. I'm planning on checking the dates on the laptop when it arrives. If it was manufactured after the recall, I'm sure it's good. I'll continue to update as I know more.
1675624
I am the wrong one to ask. I used a Pwr+ charger for my ASUS TF300T tablet and the tablet burned out after I plugged in the charger for the first time. I asked for some assistance and to at least get some of my money back (it cost over $184 to replace the tablet). IF you use a third party charger and something happens, you void your warranty with ASUS. Pwr+ said they needed a letter from ASUS saying that the charger definitely caused the damage because that was what their insurance company needed. ASUS said they don't write those types of letters. You would think that Pwr+ would at least give me some money to help pay for the damaged tablet but they stopped responding to my emails. I will never do business with that company again. They do not care about their customers. No one else seems to repair ASUS tablets. Use Pwr+ at your own risk.
1801702
Submit a ticket to Asus. Their support is great. I called them and was on hold for less than one minute. The support tech was american in Indiana.
668373
Hello You can contact Asus and they can help you with that, the number is listed on the warranty paper that was included with the package thank you.
1686634
I purchased mine around the same time, and had no problems. It's difficult to advise you here though (because of so little info about your problem and no back and forth). I suggest checking Asus' support site. While it's hard to navigate, it does have lots of info, including (I believe) teardown docs for replacing the hard drive and memory.
1949091
I just talked to an Amazon rep.. they told me they pulled the recalls immediately and reassured me that they are only selling those with a new chip. I sure hope they are right. I am about to hit the buy button on a new Asus laptop.