Hi, pls am having of challenges wit my printer. (A) it refused to pass the paper alinement. (B) D image is poor. (C) It just got BLOCKED. PLS HELP ME!
507259
Hi Mabel. My printer refused to align also so I just bypassed it. It printed fine. If t gets blocked check the cartridge holder to make sure you don't have any dried ink or if the cartridge is bleeding to much. Hope this helps. Also, when I use rice paper, the pictures are not that great. But when I use sugar sheets (inkforcake) it comes out beautiful. Good luck
216310
We had the same problem, I called HP and they knew of the defect and they sent a replacement after there troubleshooting session, no problems now WE LOVE this printer. MAY SILL JAMS EVERY TWO WEEKS OR SO, BUT THE GOOD BY FAR OUT WEIGHS THE BAD.
2103178
Call Technical support. They have been absolutely wonderful with me on every occasion! and, the only other thing I would suggest is with the new cartridge of black in place, disconnect your printer from the electrical outlet and shut down your computer. Then, restart your computer and restart your printer to see if that makes a difference. Otherwise, call KM. They are wonderful! And, these printers are wonderful although a bit "sensitive."
2094900
Need more information. Do you mean "why do the printer cartridges block up and won't print?" If so, I've found if you don't use your printer for a long period of time this will happen. Cleaning the heads by doing a deep clean may or may not fix the problem.
1506035
I don't know. I haven't had any problems with the paper not feeding through the printer.
1974657
I'm getting a paper jam too -- fresh out the box.*Edit: Problem solved. I called HP and they had me reset the firmware. To reset the firmware unplug the machine. Hold down buttons # and 6. Replug in the machine while the buttons are still held down. A line should appear across the screen (for this model printer). And then it worked for me. Good luck all.
1739409
Thanks for getting back to me. My problem is that the small one is the one that is getting empty, and the big one is still as full as when I first bought the printer. I print mostly documents, but don't know how to force the printer to use the big black cartridge. I am thinking of trying selecting "grayscale" more often, to see if that starts drawing down on the big cartridge. I have previously just selected color printing, even if doing only black and white documents.Again, thanks for answering my cry in the wilderness.Cheers!
1758424
it might be that the print head itself has stopped working. this seems to be a common complaint with this model. I bought a replacement on line and that sorted the problem for a while.
1335808
I never had that problem, but then your printer is probably different than mine. Have you tried unplugging the printer from power source and the computer, wait a few minutes and plugging back in? Sorry I can't be more help.
1261325
That's a good question! I have two of these printers and both have been nothing but trouble. I have one that can't see the full black cartridge now. I just read the note about contacting Lexmark support. I'll have to give that a try. Best of Luck!
1384982
I had a similar problem, and discovered a tiny piece of paper blocking the paper entry slot. I was able to remove it by passing through the paper entry site a very thin piece of plastic sheeting back and forth through every area of the entry slot to push out, what I then discovered was the tiny piece of paper that was 'jamming' the 'roller from revolving and grabbing a sheet to print. It corrected the problem and my printing began again.
905771
Oh, thank god, this worked for me as well. This was driving me nuts. I had just bought a replacement large black tank and all I'm trying to print is text, but it wouldn't work because one of the photo tanks was out. (And I couldn't just buy that one, would have had to buy the pack of all four colors for $60)... I was about ready to just buy a new printer!
850084
my email address is jcrd peoplepc com I've run into this a lot on HP printers...it is very frustrating... Sometimes I replace the cartridge(built in head, not tanks like Vivamart epson) and that fixes it. On tank type (4 separate cartridges)with one head on the carriage, all you can do is replace the main head, with it's PC circuit. Another possibility is mis-alignment of the PC circuit on the cartridge with the contacts on the head. Try leaving the carriage hold down cover "unclicked" or just lying down on the cartridges enough to clear the frame. Let me know if that works. Like I say it happens a lot on HP printers with all-in-one head & ink cartridges, which have a lot of small contacts. It only takes on poor contact to cause blank page. thanks JC in Denver, colo.
1115305
Without standing in front of the printer it would be impossible to give you a complete answer. I would start by turning off the "form tear off" option. There is a small chance that will fix your problem.
867147
I gave the printer a good review and I am still happy. I did have a paper jam problem a month ago and there was a piece of torn paper in the back of the paper tray. I would suggest you call the customer service and they will go with you step by step to look for the problem. If nothing is found, they will give you the closest repair shop (Brother pays if under warranty). Hope it works out but maybe you got a lemon.
1015720
I had the same problem. It just wouldn't feed. I inpected the paper and found that the top corner was slightly curled. I replaced it with brand new paper from a ream, still it wouldn't feed. I tried it over and over. I used a flashlight to see if there is any paper left inside the printer. I found none. So frustrated after wrestling with this problem for an hour, I shut off the printer and turn it back on. The problem went away. Who knows what really went wrong and what fixed it.
569789
I already have had this printer for appro 10 yrs. Has been very good & reliable until now. Was having the same problem. Found new driver. Added cartridge. Added paper (of course). No paper stuck in the feed area. Finally talked to a tech that I trusted - & he told me that this printer was past it's lifespan. So I have bought a new one - sometimes you just have no choice. You could take it in somewhere - or have someone out, but it would probably cost more than the printer. Sorry.