Activation Code Error? I just received my TomTom XXL 540M in the mail today, and no matter what I try, I can't get my lifetime maps activation code to work. I've seen this problem in forums around the web, but no clear way of resolving it. Has anyone experienced this problem or figured out how to resolve it? Activation Code Error? I just received my TomTom XXL 540M in the mail today, and no matter what I try, I can't get my lifetime maps activation code to work. I've seen this problem in... » Read More Activation Code Error? I just received my TomTom XXL 540M in the mail today, and no matter what I try, I can't get my lifetime maps activation code to work. I've seen this problem in forums around the web, but no clear way of resolving it. Has anyone experienced this problem or figured out how to resolve it? « Show Less
486896
I also got the error and contacted Tomtom customer support via their online process. It took about a week before all was sorted (granted it was during the holidays) but they have credited my account with the lifetime maps update. So not super fast or efficient but didn't really affect my usage of the device, just an annoyance to have to jump through the hoops of scanning and emailing my purchase receipt etc.
486897
I also had this issue. I called TomTom at 866-486-6866 and had the issue fixed within minutes. Their customer service was excellent.
486898
im getting a feeling tomtom has not got their act together if the solution to all their myriad problems is 'contact support' and spend 30+ mins fixing
486899
When I tried to activate the Lifetime Map Updates, I got the following message."The activation code you entered has already been used. You cannot use the same code more than once."How can I resolve this?
486900
I had the same problem also but I think it was after I made my new Tomtom acct, I should have closed browser and relogged in instead of working off the same page I made my account on. After I logged back in it worked fine. All updated. 2 hrs in all for me.
486901
I had the same problem, i called their support and in the middle of the call realized the two "O"s that were in the beginning of the code were actually "Q"s. i dont have poor eyesight or anything, the machine just didn't print the tails, but if you look very closely there were very tiny dashes where the bottom of the tails were supposed to be, but it was far from legible. i felt ridiculous, try replacing the "O"s with "Q"s worked for me. horrible printing job for the code, but hey, i got my free maps now.
486902
Contact TomTom telephone support. I had the same issue. Got it resolved within 30 minutes - needed to scan in my BestBuy receipt and the Lifetime Maps card, and they manually activated my subscription. For some reason, TomTom forgot to enter our codes into their system, but there is a quick fix for that. Just call their number - it is available on your TomTom box.
486903
I also received the same error today when I tried to activate free map updates using activation code.
1248112
I have found that a map update for my Magellan device, that also included Lifetime Maps for free, ended up costing me $50.Is there anyone here that has actually updated their 1490LMT with a new map? I am in search of a new nav. device that actuallyhas a map from this decade in it.-Thanks
36616
The TomTom operates either on its internal memory, or on the SD card. If you want it to use the maps on its internal memory, turn it on without the card inserted. If you want it to use the maps on the card, plug the card in, before you turn the unit on. If the maps are obtained in the correct way, the card will also be loaded with an up to date operating system. It is the lack of this that is your problem. It does happen that downloads become corrupted in some way, so it may help to plug the TomTom into your PC, connect on-line to TomTom and try an update. Could be that any corrupt data is replaced, allowing the unit to operate normally. The TomTom operates either on its internal memory, or on the SD card. If you want it to use the maps on its internal memory, turn it on without the card inserted. If you want it to use the maps on the card, plug the card in, before you turn the unit on. If the maps are obtained in the correct way, the card will also be loaded with an up to date operating system. It is the lack of this that is your problem. It does happen that downloads become corrupted in some way, so it may help to plug the TomTom into your PC, connect on-line to TomTom and try an update. Could be that any corrupt data is... » Read More The TomTom operates either on its internal memory, or on the SD card. If you want it to use the maps on its internal memory, turn it on without the card inserted. If you want it to use the maps on the card, plug the card in, before you turn the unit on. If the maps are obtained in the correct way, the card will also be loaded with an up to date operating system. It is the lack of this that is your problem. It does happen that downloads become corrupted in some way, so it may help to plug the TomTom into your PC, connect on-line to TomTom and try an update. Could be that any corrupt data is replaced, allowing the unit to operate normally. « Show Less
828121
I just had the same problem. Considering the box had the sticker on the bottom redone, I'm suspecting tomfoolery from the Amazon 3rd party it came from. Calling TomTom when I can.
1165656
Go to tomtom home and do a backup first. Then remove all voices except the computer one. That the one that speaks street names. Then go to update my device and update the software first. Then update the maps. Then you will be fine. Follow these steps and you will have no problems.
1073717
I'm not sure I understand but I'll tell you what I know; my Lifetime Free Traffic thingee does not have a "USB". It plugs into the bottom of the TomTom and the car (power) plug. Unlike the other answer I've had no problems with my TomTom and have found them very helpful the couple of times I've had questions. I have owned one for years and have had no problems. The only thing I would suggest is not to whine the cord tightly after use it will last much longer. I love my TomTom and have been very happy with it. When I do download new maps their program automatically backs up what is on it before putting new maps on. The TomTom USB connector for the computer is normal size. I'm not sure I understand but I'll tell you what I know; my Lifetime Free Traffic thingee does not have a "USB". It plugs into the bottom of the TomTom and the car (power) plug. Unlike the other answer I've had no problems with my TomTom and have found them very helpful the couple of times I've had questions. I have owned one for years and have had no problems. The only thing I would suggest is not to whine the cord tightly after use it will last much longer. I love my TomTom and have been very happy with it. When I do download new maps their program automatically backs up what is... » Read More I'm not sure I understand but I'll tell you what I know; my Lifetime Free Traffic thingee does not have a "USB". It plugs into the bottom of the TomTom and the car (power) plug. Unlike the other answer I've had no problems with my TomTom and have found them very helpful the couple of times I've had questions. I have owned one for years and have had no problems. The only thing I would suggest is not to whine the cord tightly after use it will last much longer. I love my TomTom and have been very happy with it. When I do download new maps their program automatically backs up what is on it before putting new maps on. The TomTom USB connector for the computer is normal size. « Show Less
1400987
Their marketing indicates that the updates include the map of Europe, but in fact it does not.See the company's statement at: http://www.tomtom.com/en_us/services/other/lifetime-map-updates/#tab:tab2
261046
I am so glad that you posted this update as Euro updates would have been essential to me too. I looked and found no exclusion to suggest they weren't included. Very naughty of TomTom ! Worth a challenge if you can put up with the attitude of the customer service staff. I had a similar experience with the purchase of a refurbished TomTom which suggested that it had the latest maps. They weren't !!! They were three updates out of date immediately. Buyer beware.
1255573
so the map in it doesnt 'expire' forcing you to get a new map? i was under the impression it was like a subscription and after x amount of time the device didnt work any more til you got the new subscription..?
1212319
I have the same issue so I emailed the seller asking him about the lifetime map updates that I couldn't find the website. He responded back with the unit already had the newest map installed and he would send me the link when a new update comes out.
1877233
Check with TomTom customer service. They can tell you whether or not you have the latest map. It is my understanding that you need to take overt action to get the free replacement map. I blew my 30-day window-of-opportunity, so I did not get the free replacement map. I can, of course, get the free map-share updates, which are incremental, user community supplied updates. In TomTom Home (from the menu bar at the top), you click on "Tools" =&gt; "Use Latest Map Guarantee". The 30-day window for doing this is from the time that you first use your GPS, not from the purchase date. (That is because a TomTom might be purchased and then put away to give later as a gift). When you set a destination, favorite, home location, or other settings, it changes internal file dates, which the software detects. I do not know which file dates are checked. Be sure to delete unused voices before getting the new map, or you might not have enough RAM.
828119
I have just bought a Tomtom XL from Amazon. The SW told me my map is up to date, yet, I know the map was released at 2007. Instead of going thru the tool->latest map guarantee menu, I went to other menu to purchase the map, the message said my map is 5 quarter behind and then when I tried to purchase, it showed the version of the map available to my system is at 8.xxx.I will have to call Tomtom tomorrow to find out what's going on.
261043
Ron G is absolutely correct. Terry's indignation that apparently sober and literate people cannot see an obvious printed reference to the fact that the 'Lifetime Maps available for the U.S., Canada, and Mexico only' MIGHT be because TomTom realised their product description was at best 'misleading' and only recently changed it.And as for name calling, having dealt with TomTom customer service rep's I am sure that they have a thick skin and will brush off any accusations like that, or more likely just hang up on you !
1258124
When my RoadMate died, I tried everything without success until finally contacted Magellan customer service. They offered involved factory reset procedure which must be followed exactly whereby their special file is downloaded, unzipped to micro SD card, -which worked for me. My Magellan GPS is now working but am not sureabout trusting it, -find myself feeling more like reusing old Tom Tom and keeping an eye out for a great sale on a Garmin.
122818
J. Chan has the same question I have. TomTom has a 340TM LIVE unit, but I cannot determine if the Lifetime Traffic service is Lifetime LIVE Traffic Service or a Lifetime RDS service subscription.
1081039
hi... i have the same problem..but tomtom dont supported this device...just for business with webfleet account....
331064
Did anyone pay 4 map upgrades prior to the malfunction?just wondering if they are preprogrammed to lose the function after a certain #of upgrade warnings?Just me and my conspiracy theory mind here!I didnt upgrade after several warnings, cause I figured there would be just as many mistakes... why bother!