i cant even fixthe plastic part to the cup, is it the straight or crimped edge, came with no instructions
524773
Save yourself time, money and frustration. This item did not work for me. Best of luck
1138616
Did you figure out what to do? I have the same problem. No matching fill cup. GGGRRRR
359846
I emailed the parent company and they gave me the customer service phone # in Canada to call. I did and I have a replacement cup on the way! Customer Service line at 1-866-832-4843, from Monday to Friday between 8:30am and 5:30pm Eastern Time
875427
Try prying the top with a screw driver orpry bar. Be careful the plastic edges can be sharp.
748295
just put a dab of silicone on the end. i really don;t thnk you will find parts available,the item is cheap and replacement parts are probably not available.
888404
Was there a waranty I didn't notice it's an $8 plastic cup the crackles you see are what happens to the glue they used to stick the two shells together. I'm still using the two cups I bought last year or so with these same cracks. As long as the seam doesn't start leaking water inbetween the two shells I would keep using it. They're still a good unbreakable insulating cup for hot liquids. (Bispiferol secretions in polypropylene plastics notwithstanding )
1902378
As far as I know there is nothing you can do to fix that other than to replace the part. You might find the occasional well-stocked hardware store that would have the part you are after but the better bet would be to contact Thermos directly at: 1-800-831-9242 or visit www.thermos.com. I have been handwashing mine - not sure if that absolutely needs to happen but so far there have been no issues doing it that way. Good luck!
1380244
In October the customer service person for this company told me the cup was out of stock and it would be sent to me when they came in. It has still not arrived. My cup arrived broken. You can call the number on the instruction book and maybe you'll have better luck. Good Luck
1373967
You have to assemble the kettle. The outer plastics are already put together. If I remember correctly you just plug the kettle in and it hooks onto another part. No screwdriver or tools needed
786331
It's self explanatory if you ever used a grinder. Of not you want to use the two pronged wrench that comes in the box. It will match up to the ring. On the top side you will push the black 'hold' bottom at the same time and turn the wrench to loosen. Opposite to reinstall whatever cup you are changing to. Exactly the same for a metal grinder. Hope that helps
700175
Jill, there is a k_cup holder that needs to be removed first. To remove it you press down on the top 1/2 pulling towards you slightly and it will release the tabs to get it out. This is the part you remove - Generic K-Cup Holder
1099909
I think you need to directly contact the distributor. Your question went out to other people who bought the cups.
2203035
We've had the same issue with our coffee maker. Unscrewed the plate on the bottom of the machine and found an orange "rubber" water hose had cracked and is leaking. I was able to remove the hose, off the cracked portion and reinstall with just enough length remaining, though this will probably happen again. I will go to a hardware store to look for replacement hose materials, its not too hard to replace with a needle nose pliers or forceps are best. I don't know if this is an issue with cheap materials or city water issues, nevertheless I was disappointed and will not be buying another Cuisinart. Its only about 1.5 yrs old.
784562
I believe it is plastic (I bought a glass replacement when I bought the unit). Make sure you get the version with the real handle. I got the one with a loop that swings up and it's a problem because the whole thing gets really hot and it takes two gloved hands to pour from the hot thing into your cup (one to hold the weight from the top, other to tip it).
568936
If you look into the top, there should be a wide plastic tube- you can stick your finger in and ensure that the sides of the opening go straight down. That's the fill tube, or whatever they call it. Fill it with water. Then there is the very long, strawlike tube, with the flat part on the top. Put that in and push down until the bottom of that disk sits on the mouth. Then you can screw the main nozzle part on. Put a cylinder in the cup and screw the cup on.
1799193
I had to cut mine down and used a fine tooth hack saw, which worked perfectly. Start cutting on the rigid side of the plastic, rather than the flimsy extruded side. It will cut like butter, and then just needs some light standing to get the jagged remnants off.
322685
Slide out and twist carafe and frame in opposite directions, and slide new one in. Good luck. Mine is aluminium frame.