Just brought it and enough water in it, but the red light flashes intermittently with the green light ? Or stay in red light for minutes!!!
519091
I would call their customer service. They will send you a new one but, only put a 90 day warranty on it after. This is why I will never buy from them again. They don't stand behind their product. I bought one and it failed within three days... Good luck.
519092
I started getting same issue with duck one after one week and in two week it completely stopped working. Then I returned and ordered frog one and that is working good since one month. I will suggest to return it and go for frog.
2269022
I had a similar issue. I took it apart, cleaned out the rotor and siphon tube, and it seemed to fix the problem. The flow control in the siphon tube had caught some algae and quickly plugged up the system.
877530
If the light is on and the water flows through it, then it is functioning properly. You should check to see if there is no water in the glass bulb compartment.
1722259
Hi Melanie, Sounds like somethings wrong. I put mine in the water first, then turn it on, & it runs.
1528013
The flashing light means it is empty...or not level...or perhaps needs to be cleaned. I have noticed that after I efill mine, it needs to set for a mniute or two before it starts working again, as if the water needs to settle inside.
1528016
The light started flashing in mine as well -- still worked though and I couldn't find where I put my manual. We completely emptied it out because we were going out of town for a week. When we returned it was working normally! Try emptying it and refilling, I read somewhere that the 'float' may not be working right, and thinks the machine is empty.
1998608
I had the same problem with the red light a couple times. I ignored it and used the filter anyway :)
46930
ill check with my husband if he knows, but another issue is that we r not sure that the water is actually going thru the vitamin c casing. ours may be malfunctioning. we've used it about 3 or so weeks.
83399
You tried holding it for a couple seconds? I just tried mine and I held it for a couple seconds (no more than 5) and the hour started flashing. If that isn't working then yes I would say you should return it. I would definitely suggest getting another though cause I am very happy with mine.
1535516
Did you test the water? Did you run it for a few hours after installation? I thought ours was a bit cloudy too in the beginning but it turns out it was just very small air bubbles. We've had ours 6 months and are thrilled with it!
1425395
Sounds like a short somewhere, mine has worked fine, the only problem I have had is it leaks water al over, have to get some auqarium sealent and use it and see if that would work, Good luck, hope you can send it back and have them replace it.
1115435
If there is a red light flashing, it needs to be cleaned. Follow the instructions in the manual on how to clean the different parts. Mine had only a 1 year warranty. Others claim to have a 5 year. And by the way, mine is not even running right now. It's been off for about 2 months now. Seems like once you start cleaning these things, the more they need to be cleaned. Cleaning becomes more frequent. The warranty for mine was located on the back page of the manual. Good luck.
1075676
You probably have checked this but just in case, there's a red switch in the back, make sure your water tank is placed correctly and the inlet/outlet piece's spring is moving freely. If you've checked those things already I would probably go for the diffuser assembly to make sure it's correctly attached. Hope I could help!
1874301
How long did you charge it? Sometimes it has to charge a while, even over night if it has been out a long time. Then it might make a red light first. LET GO and wait a few minutes and it may turn green. if these quirks don't fix, I don't know what else to suggest.
171371
My light had stopped working too. There is a battery in them. I bought a brand new one and that ones light didn't work. I called brita and they told me that depending on how long it was on the shelf that battery could have worn out. I also changed my filter one time on the new one and no light. I thought that was the end of it. I just write the date on the back of it. When I changed it again....the light came back. So strange.
1095214
When U demand Hot Water, does the red light come on over the temp selected? If not, no water is flowing!
1523101
My first one had the same problem as yours. Red light on all the time, and froze! I returned it and bought another one hoping it was a defective piece.... My second one start to show signs of defective also! and this one I can't return b/c past return period. DON'T BUY THIS PRODUCT is my recommendation.