When facing the heater, the reflector side pieces are not completely perpendicular to the top and bottom reflector pieces. Is this normal or damaged
507662
Without actually seeing, I would say it is damaged, don't think that would adversely effect operations depending on extent of damage. My reflectors had several dings
560251
There's nothing defective about your unit check the second comment for contacts. I own several of these and the internal component isnt lined up correctly. Best of Luck. Stick with it. The reward is worth the trouble.
1377649
I do not think the heater is defective, just not up to the task. My experience is similar to yours - the heater is not adequate beyond a very small space. I might use the word"deceptive" rather than "defective", because the description makes you think it should work fine in 14X14, though it does not.
58225
The heater heads are fixed in a reflector and must all be facing in the same direction.
1769249
Suggestion: my heater did the same thing and I found that the front 'dome' and inside [where the blower motor is >> you will have to take off the outer cover], had a minute layer of dust that the unit somehow sensed. I used a dust brush, clean paint brushes, and some compressed air and blew what seemed miniscule particles away... IT WORKED. [my indoor parabolic quartz heater had the same problem which led me to try this....].. GOOD LUCK
439186
there is about 4 inches of space between the bottom of the heater and the floor. I have not noticed the floor heating up at all if that is the concern. I am not sure what the material of the outer casing is.
1852382
I returned my first heater, thinking it must be defective. The second one, which arrived in better shape;;, is behaving similarly. The warmer the room gets, the more heat is produces, but during the cold nights, it seems to "retreat" even tho I have it on high, and in the am, it is only lukewarm
663583
It may be normal but it is not necessary to keep it if it is unattractive. Mine was pieced together badly so that it looked like a polar ice cap on top. They had me take a photo and send it to them and then sent me another lamp w/o me sending the first one back.
762193
The one I received had two prongs, one side being wider than the other. I only use the heater when I am present in the room. I do not leave it unattended and running
1095017
I did not have that problem with mine. It sounds like the upper and lower tracks that the doors slide in are not parallel. If you've assembled it correctly then your only recourse may be return it for a non-defective unit.
2262824
Yes. My original reflector was bent when the heater fell over and I bought this replacement. Looks great.
281704
This is not normal mine has lots of steam coming from it. Make sure the piece that goes over the heating element isn't pluged - just take out and rinse it off. Hope this helps.
1265366
I have never been burned by mine. I have this heater in a turtle tank and she likes to put her front feet on it and take a nap. I would assume you have one with a defect and should probably remove it immediately just in case.
1109729
This isn't the heater I bought. Mine was also completely covered in black. It also has the light to indicate when it is heating in the middle.
1491385
Since mine is inside I have not had to face that issue, but we have elevated the heater off the ground incase of accidents with the lining. I think there is less of an issue with the filter.
655602
Well, I'm not sure if I understand. Mine has an indentation on the bottom towards the back, and a slight mark above on the top part. It looks like where the two parts are welded together.
922058
Check and replace the batteries. I had exactly the same problem. I Called the company, their customeer service is great. At there suggestion I found one of my batteries was "defective". Replaced it and all was fine. BE sure the unit is NOT mounted close to a heater vent as warm air from heater can cause unusual activity with the light.