I'm getting an error message indicating that the unit is still "preparing" even though it had been fully charged and was connected. Ideas?
491618
I don't know why that's happening. This is their email:bcsy7z0bv82nbq4@marketplace.amazon.com
491619
I would look at how to totally turn off the unit then restart.( I would think you could turn it completely off. I gave the one I purchased as a gift so I don't have it in front of me.) Before you restart, make sure your IPad or other device is ready to "link" by using the "Settings". Before you connect, go into "Settings, "then "Bluetooth". Turn OFF the Bluetooth, then turn it back on. Then turn the device back on. If it doesn't count, perhaps its a lemon... That's all I can think of. I hope it helps.
491620
Sounds to me like Bluetooth connection issue. Try resetting Bluetooth on your device.
550779
I unfortunately, have not used my new unit enough to notice this, but will try to find a way to communicate if I experience this issue. Sorry!!!
688791
Read the instructions and make sure everything is being hooked up properly. If that is not working I would try a new battery or send it and exchange it. I have had zero problems with mine so far. I hope this helps.
1735888
try putting a paperclip into the small hole in the back. this will reset the unit and it should be good as new
1445283
Lorraine I am sorry I do not have an official answer as I am not a "PEAK" person, although fairly close to being one. When you had the unit plugged in to charge did you notice the charge light lit? Other than that, please contact the technical support organization. Hope you get fully charged soon. Richard
590418
Have you charged it? Try letting it fully charge before using it. Also, check to make sure it's paired up right.
556999
I wish i could help, but guess what? I have the very same problem and mine is pretty new! If you get them to connect please let me know so i can try my luck.
384270
Its probably charging. I believe you have to allow it to charge for quite some time before you can really use it.
822263
That was one of my concerns too. I just unplug it. There is no indication in the book. I've tried holding down the reset button. Doesn't work.
1558906
I have similar issue. Are you using a solar panel to charge your battery? I am calling their support desk tomorrow.
1497330
Everything seems to be fine with mine,no problems at all. You might try unplugging it for a minute and then plug it back up,see if anything resets.
147359
Thus far my unit works okay....As a suggestion, phone the company for a solution
1684391
I'd just back up in the "Menu Tree" and try again. If that didn't work I'd Power cycle the unit to reboot it and start over. Good luck.
1274649
Hi, Make sure the battery door is full closed battery could be defective probably not the problem after installing the battery press the button for about 5 seconds to reset if unit was newly installed check the wiring to be sure it was hooked up correctly make sue if it is connected to other units their batteries are ok and lastly you could have a defective unit . Hope thiS has been of help JW
2144633
i hope that you've solved your problem by now but i think your issue could be that the battery is too drained to charge automatically. try running a default charge setting, after about 15 minutes the pre-set programming should be able to be used. good luck and let us know if you found a solution please or if the charger didn't hold up. Thanks
1371015
Charge it first, the power button is on the back. Hold it for three seconds, that should do it.
313394
My unit works great , i use it every day. I would hook it up and charge it completely. I do not remember how but there is a reset to factory setting process. Also google the issue and you may find an answer, there are so software updates available for it.