I just ordered 2 & the treat stick in both of them would not "click" in...
516918
My husband runs the treat under hot water for about a minute, making it easier to get into the slot. Also, since our dogs' teeth create nicks in the bone, some of which block the treat opening, I regularly snip off the offending "nicks" with wire cutters. The extremely tight fit of the treats is what makes this such a good toy for our lab/hound mixes. It keeps them challenged and interested.
516919
That is the problem I have with it too. I have since bought more refills, and they don't fit well.
516920
Evidently the sizes of the hole in the bone and the refills really vary. I bought the soup bone at Petsmart. The treats do not fit in tightly at all. Dog gets them out in about 2 minutes vs the old style bone (that takes the same refills & that we have to sometimes pound in). If you drop it, they pop out. I'd rather have to pound it in so our dog gets at least a half hour of working and chewing it. Unfortunately it doesn't look like they sell the older style bone any more. Our dog is only a 22 pound shih tzu / yorkie mix, but she's quite the power chewer.
516921
The refills don't fit as well as the original that came with it. I use a hammer to pound the refills in.
440932
Be heartened - you are doing absolutely nothing wrong. The mechanism is not working. This happened to me, also. I returned it to Amazon using the prepaid postage label they sent me to print off and they replaced it. The second unit worked just as it was supposed to. Sorry I couldn' t give you a magic fix. But once you get one that DOES work correctly, it IS fabulous!
2076266
I'm sorry you're having that problem, all I did was open the package with scissors & folded the traps inserting the little red thingy :)) with no problem at all.
1614716
I bought 5 and all were perfect. I would suggest to take the batteries out and reinstall and see if that fixes it. If not contact Victor. Sorry I couldn't help more. We put 5 traps on 3 floors and took care of all the mice in 24 hours.
1916120
Maybe just my order, I purchased two and neither one worked on anything, had to return both.
405476
i bought 2 boxes of these and the last box i could not get any of them to work ,,,,,,,,,
1332404
this is the same question I wanted to ask. I got a replacement shipped to me because I didn't catch the rat that was running around our house for 2 weeks after the unit was set up (along with glue traps and the regular spring traps). the replacement unit does the same thing, it goes green briefly when the 2 halves are attached with some jiggling but then goes dark. is there a faulty connection? or is it suppose to work that way. Can someone with a working unit answer this question? thanks.
717304
i had no luck with this vendor, they shipped damaged product, the candies were all wet and sticky inside the wrappers? go figure. when i tried to return them, i was refused. I was under the impression that the item and vendor were removed from Amazon?
328105
We had the same issue- worked great at first, we're catching 3 at a time, but then same as you. I think the latch was sticking. Unfortunately we ended up having to get a pest control in :/
2159851
It works just fine for me. I followed the instructions exactly and use the wand that comes with it. I don't have a trick really, I'm sorry. If you can get it to work, it worked really well. We only do 1-2 pieces of candy at a time as well
1474650
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2... » Read More I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. « Show Less
2231251
Yes, I had that same issue except it started with the 1st chicken I made. When I went to make my 2nd chicken, I couldn't even get it to stay in the slots for more than a rotation or two. I sent mine back for a full refund. If you read the reviews, you will find many who had the same issue.
111027
If I recall, I believe there were packets that were not opened that mice chewed into. However, because I have a similar situation in which I needed to place the packets into an area that I could not reach, I have since decided to just poke a small hole (pencil, etc.), into the package first. The hole is small enough that it doesn't allow anything to spill out, but I am insured that the scent of the bait will still attract the mice. Hope this helps?
486063
My dog got ahold of mine, and chewed off the twist top and the thumb button, and it still didn't go off. Ig 've concluded that you really have to purposefully press the button down in the right direction with a little force in order for it to spray. I am back to order another one. Thank you, Saber- for not spraying my sweet, although poorly-trained, dog.
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
170163
I also hadn't noticed a change in the ingredients. Out of my 3 cats, two have no problems with snapping up the treats. For one (of course the one who needs the lysine most), I have to break the treat into little pieces and mix it with his food. If it's mixed with dry food, he'll sometimes leave pieces, but if I mix it with canned food, he eats it all. You may want to experiment with mixing it up with treats you know they relish.
1912860
I had the same challenge. Just make sure it's lined up and press a little harder and it closed up for me. If that don't work check the tabs, you might have a return who's tabs are broke