My pen display has gone dark. Evidently I'm not alone with this problem. Does anyone else have the same problem?
290246
I had the same problem with my 8gb Echo. I opened a ticket with Livescribe support, my pen was still under warranty, so they sent me a free replacement, I sent back the defective one via the prepaid mailer they included. Others not under warranty have been offered discounts on new purchases.
290247
I had one that had the same issue. I called livescribe and they replace it.
714779
Sorry for the delay, Graeme. It's been a busy few days around here. No - there is NO clicking when I write with my pen - I just double-checked, using Bamboo paper in journal mode. Contact Wacom - they can help you, or replace your pen
4286
It sounds like the "backlight" in the screen went bad. if the backlight is going bad/dim, it will make colors look dull or washed out. However, if you think this is a software issue and not hardware, suggest you try to change your battery settings - change to maximum performance (instead of max battery) and see if that changes anything.
1741660
yea i noticed that in the onset, Sometime even when i changed the brightness manually it would stay the same. I restarted my machine and some pending updates were installed i don't kno if that fixed it but it has not happened since.
114117
Yes, mine has the white text on black screen. I like it. The text is very readable.
790440
Hmmmm..it will only turn on when it is dark..you might need new battiers or maybe u got a lemon :( I luv mine, they work perfectly:)
1857251
Contact Wacom, they have incredible customer service. My pen has worked absolutely fine since I received it.
514391
It appears the backlighting is disabled (no light even pressing the 'sun' symbol) until the keyboard is paired with the ipad although the keyboard has been turned on & before pairing the devices? Please confirm if this's defective? Thank you.
2253575
Hello Larry, unfortunately the keyboard is not lit up. I was somewhat disappointed as well because I do a lot of typing at night, but it is a pretty good computer overall. I really do like it, and just to let you know it does get fairly warm so if you get it you might want to get the cooling pad. Hope this helped!
2161230
I just recently had my screen replaced and the technician said the install went great but (and there always seems to be a but) he is having trouble getting the backlight to work. The screen is on but dark. He is trying to figure out a solution.
1362436
I didn't have that problem but there was a glitch in mine which made my screen flicker. I believe that it's a manufacturing issue. If you can't get it to work, is send it back and ask for another one
1113515
Pen is no exactly the best, I had the same problem, onece I finaly had ink coming out, it leaked all over, pen does not work at all!.
1654173
I would send it back. I have had mine for some time and have had no issues with mine. Sounds like a bad light sensor. Good luck.
316073
I'm not too sure if your mouse is defective. I've been using this mouse for while and it's been fully functional for me. I would try switching between user profiles on the mouse which also change the color of the mouse lighting. It may also be a software issue.
1060687
stupid question - did you remove the tiny little rubber nib on the ballpoint? If you did this then I would say you received defective pens
1286889
Have you updated to windows 8.1? If so, I'm having a similar problem where the brightness controls don't work coming out of standby. Solutions are not enticing: refresh the system if you can. Has it always done this? What are the conditions that lead to it? Not that I have answers, but more specifics could help your search.
2047074
I'm sorry I'm not any help. This seems to be a problem with these pens. Along with the limited color choices.