Has anyone had to use Dual's warranty service? Do they pay the shipping both ways?
499554
Nope, but I fully installed this stereo only to find that the CD player didn't work, so I had to remove it and pay to ship it back.
1176894
Hello Mr. Fong, If you have a Crucial branch office in Singapore, then they will honer the warranty for this drive. If not, then you will have to deal with the nearest Crucial office to you, or ship it back to us and we will fix it or replace it, and ship it back to you. But you will have to pay for the two-way shipping. Thank you. Regards, RRI 06/04/2014 +++++++++
2147718
If warranty is granted, charges of shipping your product to the country of the origin will be on you end (i presume)...Nevertheless, I have been using it for a while and it is amazing...
189941
Apparently the warranty is void if purchased online. It's been a great unit so far but that is the goofiest addendum to a purchase as I have ever made. Big bright tags state this fact when you get the box; inside and out as I recall.
2163049
I can combine Shipping. Two Options. One order them online and I can send refund back for one of the shipping charges. Option two is call us and place the order over the phone. 707-426-5143. Thank you, Arley
2227987
I don't remember getting a warranty either. I find less expensive items tend to come without warranty. I think the shipping back and forth charges would be more than I paid for itq
501909
I only have import so I cannot do a side by side, but when I researched I believe it was only warranty and cost
2182819
I bought this product new through Amazon. When I attempted to register it for warranty, I received the response that it was not eligible for warranty because it had been bought, even though NEW and (apparently) unopened, more than a year after it had been manufactured. I have never seen anything that would put me on notice of this policy of Western Digital (or anyone else, for that matter) and there is nothing in the description of the product that would have told me that it had been manufactured too long ago to be eligible for warranty. I am not happy with this experience.
709390
We got lucky and had one sent to us from Berkshire at no charge. They had a unit that was sent back to them that had shipping damage but the door was fine. We paid the shipping for the door.
81987
One year but when they offer to send you a new unit because the one you have failed they will charge you handsomely for shipping. Moreso than if you had just purchased the unit. I will not buy another!
266550
Company will answer questions, and send you out another one, but they will charge you a shipping cost. My device, malfunctioned while under warranty. Wagan agreed to replace it, but would not pay for shipping which was in excess of $40!
909922
I have not had a warranty problem, however the costumer service is excellent. I was helped in setting up my unit. Believe you can return also if there is a problem.
2279481
I didn't have any problem with mine but maybe they rushed a bunch of defective ones out for Christmas.Amazon has a really handy return policy, though, if you have a printer. Keep the Amazon box the thing came in and if there's a problem with it you can print out a "postage due" sheet, tape it to the box and ship it right back at no cost. I did this once when I accidentally ordered 2 of something I only wanted 1 of and thought that was a nice way to handle returns.
1209215
Yes I have used this service for over a year now on several products. The fee is one time and is your extended warranty of sorts for your device.
924911
Hi. I chose the extended warranty when I checked out through Amazon. I believe it was somewhere around the ballpark of $12 to $15 and it was through SquareTrade. I thought this was great because I've been doing business with Square Trade for years on electronics I purchase over $100. It should still be offered when you add electronics or appliances to your cart and proceed to the checkout. I can't advise you on other warranties offered but I can with Square Trade. You can also go to their (Square Trade) website and enter in the type of item and the cost and it will give you a price on a two or three year warranty. Let me know if you have any more questions. Good Luck, Jon
1839040
if you call the number on the box you will receive answers to your question. they were very helpful. also re: extended warranty . the system can be replaced new for less than what a warranty cost. you have to pay for the shipping charges if sent for repair.
1157578
I've had no problems after months of using it, you need to contact the seller, and if they are anything like most of the vendors on Amazon, they will replace it at no charge and ship at no charge. Hope this helps! Lyric