my roku serial # hoa12e000346 roku recommended amazon for standard remote! does not work! next replacement does n't work either!! why?
499026
It's the Roku, they did that to me also, spent $35.00 on a remote and it was the Roku. They are a rip off. They do not honor your purchase. I have my Roku in a bag sitting here. Worthless...
250588
Not sure this will help, but here are the codes for the Roku streaming media devices included in the product instructions: 4395 and 4355. Hope this helps!
1946737
Not working on my set, so I must have the funky firmware version. But I can still get the Amazon content on this set via my old Roku. The box shows Amazon icon, the TV remote has an Amazon button, the Smart TV Menu at the bottom of the screen has an Amazon selection, but the button sends you to a black screen and selecting the icon from the on-screen menu results in a message that Amazon content is not currently available but that they are working on it. I'm sure I could take it back to Costco, but it is a great TV otherwise, and I have the Roku workaround.
2191611
My remote automatically paired with my Roku, but you might try unplugging it for a few minutes, then replug it. Hope that helps.
449877
Sorry but the remote control is not compatible. That is why the volume doesn't work. I wasted my money on this contol also. In my case the remote control worked on the TV, but not on the cable box, or DVD and not on the Roku 3.
798541
Not receiving any audio with Roku XDS, on Amazon. Other channels work fine. Had to have someone help me connect in the first place, and I don't know what to do next. Ideas?
1413295
I had no other way to get back to you, James so I'll try here. Question: Did I have the new remote "learn" from the other remotes. I did not. I used the published Dishnetwork codes.
1539006
I'm not sure how the remote would know what kind of TV it is controlling, but I can tell you that my ROKU replacement remote is not used in an HD application. My understanding was that if I upgraded to an HD TV everything would work the same as long as I used the proper HDMI cable instead of the coax that was included with the original unit. I guess I would trust what ROKU says even though my understanding is not complete. Hope I didn't make it more confusing.
2051575
Samsung and Amazon work fine on other models, but not this one. Tons of chatter on the net with this. I just went several rounds with Amazon, and they claimed that the hardware (ie processor) won't work with their service. Personally, I find it baloney. , Other models of Samsung before and after work just fine. And other software such as Netflix work without issue. Their answer was to buy a Roku. Personally, I'd skip Prime and stay with Netflix. I'd think long and hard about buying Samsung again too. They both really pissed me off. So sorry.
1679745
Hello - I had to buy one on Ebay ....I had this model home alredy and needed a new one....The one I bought from the AMAZON agent did not come with a remote but his listing stated that
1650604
thank you. The one i currently have, remotes quit working, tried different ones. But think i need to replace old unit, with a newer version.
1895142
I have no idea how to replace a lost remote, but I need another remote also. I dropped mine and now I can't recharge it because the internal plug broke loose. If you find out how to get another remote let me know.
2135042
Try unplugging your Roku for about a minute, and plugging it back in!, I don't have a Roku 3, but my remote worked right out of the box. Hope this helps!
1565635
Thank you for your patience. Our warehouse manager has reviewed the situation. Here is the information provided: The item packaging itself does not mention anything about being Roku compatible, but: The game has an audio cable for your MP3 player. So if your Roku box can play songs (and you have the right audio cables, which may not be included) it should connect with no problems. I'm fairly certain that not all models of the Roku have a 3mm audio jack so depending on what the client has, a trip to Radio Shack may be in order to connect the items. Ultimately they should be able to communicate but not necessarily right out of the box. Please feel free to contact us at any time with any issues as they arise. Thank you for your interest in Entertainment Earth. Sincerely, Edward Haller Client Services Department Manager 1-800-370-2320 1-818-255-0090 Ext. 114 1-818-255-0091 (Fax) We're here to help! So, don't hesitate to contact us. For faster assistance, please include your full name, client number, and/or order number in your correspondence. Entertainment Earth, Inc. 61 Moreland Rd Simi Valley, CA 93065 USA CONFIDENTIAL: This correspondence and any attachments are confidential and privileged. If you are not the intended recipient, notify sender immediately. Unauthorized use, copying, disclosure, dissemination, or distribution is strictly prohibited.
1208340
This happened to me once. I had to reboot the ROKU by unplugging power cable for one minute, connecting again, removing the battery cover from the remote and pressing the sync bottom until it connects.
141897
Not sure what the problem is for you. I have this same television and U-Verse service and haven't had any troubles with my remotes. Perhaps you can get a replacement remote from AT&T; or at least have them try a different one.
877822
It will work with the older versions of Roku. It will not work with the newest version, Roku 3, which is a Wi-Fi controlled device. The newest Logitech Harmony universal remote is supposed to be able to interact with Roku 3, but unfortunately, $350 for a universal remote is out of my price range.