Had to return stopped working properly after 2.5 months going in circles, anyone else have this problem?
492976
Make sure both treads are driving. Check to see if there is any hair or any type of debris tangling up one side of the treads. Or check to see that nothing has rusted out yet. Mine died after 2 seasons because the driveshaft rusted apart on me. The pin that goes through the driveshaft to catch the tread cog was of a different metal than the driveshaft and rusted out from Galvanic Corrosion. Basically poor and cheap engineering. Would not surprise if similar oversights happened elsewhere in the machine.
492977
Hi, This is Steve over at Aqua Products. It sounds like something is wrong please contact our customer service line at '1-800-845-4856
1444815
I would return it, evidently malfunctioning because I've been using mine religiously fr months and it's fine
407082
I am also seeing this issue. The thing is, mine used to work correctly. Does anyone know of how to do a hard reset or something of the kind.
1733987
I would return it. I've had mine for a couple years and it's never not worked.
978544
Mine just broke also after just a couple months, so I will be returning. Not sure who to call. Post if you figure it out?
824512
I am dealing with Tech Support. They have given some suggestions, and will let me return it for exchange if they don't work. Sorry I'm not far enough down the road to know what is the right solution.
966346
I had the same issue after around 8 months of use. I had to send it back to be fixed
152105
I couldn't get it to work properly, no matter what I did...I was extremely disappointed...be careful...I tried everything, even getting someone else who has one and they couldn't get it to work either...and when I tried to get it replaced, but was refused because I had gone 6 weeks...two weeks past the deadline for returns or refunds...wasted almost 500.00. so make sure that whatever issues you have, even WITH their advice, don't wait to be sure it works properly...
1691397
Yes, I had that exact problem. Wound up sending it back within the 14 days return period. Amazon won't even exchange it, had to be returned.
1877349
Send it back. Mine works just fine but others have found a wide variety of issues. I think poor manufacturing is a real problem.
461861
I just recently got mine and it does the same thing. Very annoying and will be returning.
238122
I had similar issues myself. I just messed with the cord a whole and it started back working. This was a waste of my money.
325821
I have same problem - company want £25 for replacement!!!! Told them it was still under 2year warranty - now despite numerous emails from me - they won't answer
351279
I had the same problem at first, so I sent it back. Amazon sent me a replacement and I haven't had anymore problems, it's been working fine.
534043
I returned ours. Had a problem with it speeding up and slowing down. Returning is easy enough. Just go to amazon's website, login, and go to returns. Print out the return label and mail back to the company. I had to later email the company to get my refund, so be sure to stay on top of it!
2266672
I'd say you got a dud. I LOVE mine. I think you'll find a bad one in most electronics. Hopefully you can exchange it.
2028069
I didn't have that problem with mine. When it worked it was wonderful, then it stopped working after about 6-8 months. I bought it at QVC and they didn't want anything to do with it since the 30 day return policy was over. No attempt from Haan to repair/rectify it.