Purchased one, liked it so much purchased 2 more. Contractor just installed, one won't work properly. 25 days beyond return. Any recourse to replace?
507879
Sounds like an installment (contractor) problem to me, especially if contractor was not an electrician. I'd start there at least. If it's "not working properly", that must be the electrical wiring or bulb unit, since all the rest of it is just glass... so perhaps you can replace the "guts" (electrical) yourself, and reuse the glass. You could be using the wrong bulb, but if you already have 2 working, I'd guess you know what you're doing there. I'm sure if it's out of warranty, there's nothing you can do to get your money back, except look at lots of distributors and buy a replacement if you can find a discount. Sounds like an installment (contractor) problem to me, especially if contractor was not an electrician. I'd start there at least. If it's "not working properly", that must be the electrical wiring or bulb unit, since all the rest of it is just glass... so perhaps you can replace the "guts" (electrical) yourself, and reuse the glass. You could be using the wrong bulb, but if you already have 2 working, I'd guess you know what you're doing there. I'm sure if it's out of warranty, there's nothing you can do to get your money back, except look at lots of distributors and buy... » Read More Sounds like an installment (contractor) problem to me, especially if contractor was not an electrician. I'd start there at least. If it's "not working properly", that must be the electrical wiring or bulb unit, since all the rest of it is just glass... so perhaps you can replace the "guts" (electrical) yourself, and reuse the glass. You could be using the wrong bulb, but if you already have 2 working, I'd guess you know what you're doing there. I'm sure if it's out of warranty, there's nothing you can do to get your money back, except look at lots of distributors and buy a replacement if you can find a discount. « Show Less
507880
Hello! The Pendants have a 1-year warranty, so if you contact the seller who provided them to you, they can handle all the warranty replacement stuff for you. If there is anything else we can help with, please let us know! Lighting and Locks 1-800-334-5804
1911929
How do I find out more? Same problem as others. Hate to replace with new unit if fix available.Any input welcome.Thanks,D.J.Cole
1854662
You could have a faulty unit. I had some trouble with my first one as well but the company was very good about sending a new one very quickly. It has worked flawlessly ever since. Give them a call!
1034222
I have purchased two of these lights. Had problems with the first only working once in a while. The company sent me a new sensor for it, but it didn't make any difference. Was just going to take it down, but our local REC said they would look at it for me. They said everything checked out good, so they put one of their sensors in it, (greased the prongs of the sensor good), and it has not failed since. When I bought the second one, I also bought a sensor from them and installed it befor I put the light up. Hope this will help you. Don
1974261
It sounds like you got a lemon my friend. I would call Amazon and return through them and you should have a replacement in a few days. It only took 3 days for them to send mine during the height of the return season in January and February. The second is working like a charm....knock on wood. LOL!!!
2148834
Hi - we had a similar problem and contacted the company. They were extremly helpful and replaced the unit . A pain shipping it back but the replacement was quick and the second unit works perfectly .
869182
I had that happen to one of mine and fortunately I was still under the return period so they sent me a new one. Hopefully this helps. If not I'd contact the seller.
57898
If you have the tools and experience, I'd say check the connections. Other than that, get in touch with the company and get a new one.
354207
I have had this same thing happen to me after only ONE WEEK! Same answer.....tighten spring, re-install. This issue gives you an impression that these units are not made well!
636246
I bought two units and have had no issues. I'd send it back for a replacement.
1379439
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabilize it from a defective unit.
1328922
The same thing happened to me. I called the company and they sent a new unit right away-no questions asked. The new one has worked well for about 8 months now and has much better action than the first one.
1556809
If I remember right I heard a few reviews says the same thing, obviouslly return it to the company for a replacement. You could always check for proper power and ground connections, but shy of that not much else you can do, all internal. I have 3 of these for years and no issues, including a motion one.
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
1556278
am not sure how to fix it.. our shop has three and have not had a problem with any of them. may contact opi for an answer to that question.. sorry i could not help. barbara
2270203
We have had ours in daily use for months. No problems. I would contact the seller and see if you can get a replacement. If you don't get satisfaction make sure to leave feedback. I would expect the seller to be reasonable if you have not had it too long.
1086282
Suggest maybe looking at another product. We purchased three of these. Two are working ok but the first one ended up going bad... Problem is we have NO idea who the actual manufacterer is nor who actually sold the things... Amazon's awesome customer support even tried to find out to no avail... And then gave us a full refund when even they could not find out who actually makes them, where to ship them for repairs etc...