Penguins are constantly falling down the stairs. It was working great. What happened?
510196
You have to make sure everything is level. Once all the slides are in correct there should not be a problem. Had mine out during the holidays with all 10 Grandkids around. They all loved it, I had the same problem a few times but found out doing the assembly the right way works wonders. Mine still works great !!
510197
It is sort of hit and miss, being that it is so cheaply made. Make sure batteries are charged and track is clean.
1191250
These steps are more narrow and steep than they look on this picture. They do not have a good graduated incline. They tend to go straight up with narrow steps. If it is a small pet like a puppy or kitten maybe it would do. I ordered it for my 16 pound cat older cat who was having trouble jumping on the bed. It did not work at all for her. I honestly just don't think they will work for most pets. It has been the only item I have EVER sent back to Amazon.I see you are just looking for a replacement COVER for your step. If it is a cover for the steps, I really do not know. Sorry.
1716035
It's impossible to get them in and out even if it would withstand the paws, which it won't. Even birds landing on it can puncture the outer ring that holds all the water in place. I tried carrying mine in and out with life jackets on to swim with me, but almost dropped them since the ladder is difficult. I had a neighbor whose dog climbed up the ladder when it was left in the pool and the dog died. There was no way for it to get back out, so it swam until it drowned. That can happen with any type of pool so please take care and watch your pets. Mine are happiest playing in plastic kiddie pools that I can just refill each day without the cost or worry of pool chemicals. It's impossible to get them in and out even if it would withstand the paws, which it won't. Even birds landing on it can puncture the outer ring that holds all the water in place. I tried carrying mine in and out with life jackets on to swim with me, but almost dropped them since the ladder is difficult. I had a neighbor whose dog climbed up the ladder when it was left in the pool and the dog died. There was no way for it to get back out, so it swam until it drowned. That can happen with any type of pool so please take care and watch your pets. Mine are happiest playing in plastic kiddie... » Read More It's impossible to get them in and out even if it would withstand the paws, which it won't. Even birds landing on it can puncture the outer ring that holds all the water in place. I tried carrying mine in and out with life jackets on to swim with me, but almost dropped them since the ladder is difficult. I had a neighbor whose dog climbed up the ladder when it was left in the pool and the dog died. There was no way for it to get back out, so it swam until it drowned. That can happen with any type of pool so please take care and watch your pets. Mine are happiest playing in plastic kiddie pools that I can just refill each day without the cost or worry of pool chemicals. « Show Less
1933662
The only part of mine that kept coming lose were the "ladders". My cats never used them, so I took them off.
1322526
I wasn't able to physically remove the stairs, they were too heavy and I couldn't lift them out of the pool! They were fine laid over! I know that's not ideal, but when you can't get them out, it's the next best thing!! :)
767212
About half of them sink right away , while the rest seems to float for a while . I think this company might make a floating food . If you try this one you might want to try a small jar first. Most of the aquarium shops I know feed this food to their fish cichlids love it
1248008
My Pinzon got stuck in the closed position too. Placing it over an uncorked bottle and working the handle up and down immediatley fixed mine. You should also know that the original Penguin lasts (almost forever). Now that the mystery complany Pinzon has taken over, they are made to fail, especially if you use them often to open the plastic (composite) corked bottles. I took one of each apart and the downgrades by Pinzon (plastic interior parts) are a real disappointment. They last a while, but nothing like the original Penquin.
2034039
The buildings are Blocks and they are continually falling down. The kids don't use them any more, the signs either. They love the track so for Xmas I just bought more track and a battery engine.
1872068
The one I bought did not hold up. It is all plastic and each step is supposed to snap into a side panel, however the fittings were very poor and the steps would not stay assembled. My dogs are 30-lbs and the steps literally collasped as soon as they were on the first step. I could not find a way to make the pieces snap together and stay assembled. I tried several times with no luck.
1920957
I've never reinforced mine, but it doesn't matter, I've never had any problems with it, it just moves some when the cats jump and run on it.I don't even use the steps, my cats won't use them. I hope this helps.
1191249
These steps are more narrow and steep than they look on this picture. They do not have a good graduated incline. They tend to go straight up with narrow steps. If it is a small pet like a puppy or kitten maybe it would do. I ordered it for my 16 pound cat older cat who was having trouble jumping on the bed. It did not work at all for her. I honestly just don't think they will work for most pets. It has been the only item I have EVER sent back to Amazon. I see you are just looking for a replacement COVER for your step. If it is a cover for the steps, I really do not know. Sorry.
47873
I'd like to know the same thing. I had the same experience. My 3 cats loved it, but the "tail" part snapped off after 2 days.
9430
I had this same problem, which didn't bother me until my clever cats started wedging the top drawers open & crawling inside the drawers & bed. I realigned the rails- the pilot holes didn't match up exactly so I just left one screw out. I put the drawers back in & moved the heavier items to the bottom drawers, & installed some inexpensive baby protectors on each drawer to keep them secured shut. They align perfectly now, are sturdy & keep the kitties out.
788286
We have had the same problem. Ruined a coffee table and hardwood floors... Writing Hasbro and maybe returning a favorite toy....UPDATE: Contacted Hasbro via live chat on their website. Gave them the numbers from inside the legs and told them the issue. Also said others mentioned it on Amazon. They are replacing for free. They sent a prepaid envelope to send him back in so they can see the issue. I also had an issue with Bumblebee not closing all the way in vehicle mode. They are sending me a new one of that one as well without me having to return it.
493537
I had ants marching from behind a kitchen cabinet. They were heading in two different directions. I located where they were coming out from behind the cabinet. I ran a bead of Terro so they could not come out without walking thru it. The ants walked thru it, and about 2 hours later they were all over the wall. The next day they were all gone. Have not seen another one in over 43 months.
1276255
you have to turn it over again and they will fall again. I think the "bubble" liquid is denser than the liquid they are falling through
1338286
I don't know, but I would certainly check freecycle. I am sure the penguins last longer than the rest of the kit. Also, our kids put jingle bells on the track, and they worked just as well!