I have installed the charging case on my IPhone 5 and it does not indicate it is charging. Does not beep and light does not come on. Help
521179
Is does the phone charge when you have the extra battery attached to it? I have a problem where if I only had the case attached I had to position it onto the base properly in order to get it to charge. And sometimes I had to wiggle the little copper piece and set it back on the base in order to get it to charge. I found that when I would wiggle the copper piece and pull it towards the front phone charge better. But it ultimately became pretty frustrating.
521180
Is the case properly installed?Is the cord onto the mat all the way in (white light on)?Is the phone placed properly on the mat?It's a bit tricky the first time. Magnet effect helps.
521181
If you have the battery pack on as well and not just the case itself then it should start charging your phone the moment you attach the battery pack. If it doesn't, try pressing the power button on the back of the battery pack to turn it on. Your situation wasn't exactly clear though. Was this question about charging with the battery pack on the charging case or charging via the wireless pad?
222135
That shouldn't happen.Just the charging light should come on.The greatest feature of these lights is that they are guaranteed for life.Contact them and send it back.
1703288
its really hard to read the lights to tell if its charging. I tried it a week ago and as far as i could tell it was charging and charging my phone at the same time. it just seemed a lot slower charging.
816871
Yes it does charge while your phone is charging... I only used it for less than a month and it stopped charging. I changed cables etc and nothing helped. Thanks to goo practices by Amazon I was able to return it for a refund and I got a similar product called Mophie. Had it for six months now and it works great. There is one drawback to Mophie... it has its own charging cable so you can not use your lighting cable. It also charges while you iPhone5 charges. good luck.
850404
If the red and green light come on together, it isn't charging. When it is charging, only the red light should come on along with the fan (which you can hear). I had problems getting my charger to work - sent it back and will order another since most reviews were positive.
2130250
The way this case charges is it has a 2200 maH battery inside the case. First, you charge the case with a Micro USB charger. it will show 4 LED lights on the back of the case. If there are 4 LED lights flashing when your charging the case, the case is fully charge and you are able to use your case on your iphone.
635312
Most likely, you need to charge it longer. It does take a while for both the external battery and the phone battery to charge. Make sure to charge the case while the iPhone is in it as well. If that doesn't work, then take the iPhone out of the case, and download the app associated with the case to check on the actually battery percentage. The lights may not be functioning correctly, but the battery could be. Good luck!!
775675
Once the battery pack is attached and charged (4 lights flashing). Push and hold the on off button on the battery pack until the phone beeps or shows its charging. Hopefully this will help.
629582
If the pass-through charging doesn't work, make sure you hold the button on the back of the case and turn it on BEFORE you plug the micro-usb cable in. The iPhone 4s version automatically did the pass-through, as it did not have a switch and always charged. I was missing this key step, too and now all is working well!
47665
The case comes charged. When you want to charge your phone you put the case on and press the silver button and dots will light up when theres no more dots you put the case on charge with the regular iPhone charger.
850962
If you have certain rechargeable cases on your iPhone 5 yes, but just an iPhone 5, no. The iPhone 5 takes a lightening cable to charge.
2255338
I have the same for iphone 5 and it work perfectly. Did you try connect it to cable and press power button of the case almost 5 secs and after press again for turn on. The back blue lighs may appear moving.
771604
There should be a little blue light that comes on on the bottom that let's you know that it's charging. If the light isn't coming on, but it's charging maybe it blew out? Otherwise, I'd contact the company. They're really approachable. :)
1217547
When the phone slides into the case, a built-in lightning connector attaches the phone to the case. The battery in the case then acts as an additional battery for the phone. A button on the rear of the case controls whether the case is "charging" or not. Then, to charge the case, you can use the USB cable provided with the case. Hope this answers your question.
629584
Sorry you are having problems. When my iPhone is in the case and I charge the set until the light on the back turns blue both case and phone are charged 100%.
2164306
Same as if you were plugging it in to charge. If your volume is on it will make the charging beep and light up red. When you remove it no noise.
403496
yes it does make a beep when it starts charging. the led light goes from blue to green or the other way around(im not sure) when the phone is charging. personally i havent had any luck with the longevity of this type of charger. the only way mine works is when it is upside down, go figure.