My water is coming out of the filter in a "white-ish" color. I ran water and let it soak 5x already. Has this happened to anyone? TIA.
504015
This happened to me as well on the 2nd day. Initially, I soaked my filter many times and that didn't help. Eventually it finally stopped today after I shook the filter. It was so frustrating. I guessing maybe this has something to do with the fact that there are 3 layers of the filter materials. Perhaps the mineral particles shuffled to the very bottom but they're supposed to be at the top, according to the pic in the brochure. This is just a guess.
1465423
Usually when water sits for long periods of time, it becomes stagnant, and in the case of your filter, it's been just sitting in that filter for a month. There is a possible build up of algae. Id buy a new filter cartridge and try that.
1127858
Jeff, Does your filtration system have a light (red/yellow/green) that indicates when the filter needs to be changed? Let me know if you do, as I may have your solution! kkt
864615
Mine was the same and caused me much concern at first. Just brush off the filters and wait until they become saturated. Within a couple days mine sped up to where it will now fill the reservoir within four hours or so. Been using it for a year now with no problems and am completely satisfied.
27919
I just went through this issue as well, with the New and Improved filters...as Special Etc mentioned, it was because I hadn't pushed down on the filter enough to create a seal. I could actually see water leaking out the bottom, in addition to it pouring out the 4 holes. After pulling it out, re-inserting it and pushing it down hard, it sat much better and the filtering was back to normal again.
1960820
Could be mineral buildup. It happened to mine along the seams at the bottom, but it took took two years rather than two months for it to happen. You might have particularly hard water. We have one of those filters at the sink, so the water is less mineral laden. You'll have to get a cleaning kit from Simplex since just about every other product on the market messes with the tin. I wasn't happy about paying an additional $40, but Simplex customer service told me I'd get more than 20 cleanses out of it. And it worked like a charm.
1900490
It has to be mold.I use filtered water and I have not any mold. Try that and it should not happen again.
403095
This has happened to me a few times. I couldn't figure it out at first, but then I realized that it was getting a little clogged. I think I'm due to change the filter, but today when I was cleaning it, I blew into the black hole so that water came out the other end and made sure I the motor really well. Put it back together and the bubbles started coming back up through the top. Ashtyn is right too -- you have to really make sure the two pieces line up perfectly together.
27966
I have been cleaning the equipment each time the water starts tasting different. I change filters according to time, but if for some reason, the water continues to take differently, then I would replace it earlier. There isn't any type of indicator on the equipment, just your own site, taste, and time.
1729518
I haven't had this issue at all. No problems. Check to see that the filter is in right and screwed shut, make sure it is attached well to the faucet
2120795
I gave my unit with white filters away because I didn't trust it after my friend had her water tested and it came back unfit for human consumption. They refunded her money and sent her black filters but I never got the results after the filter change. My understanding is the white filters water and the black purify water. It was too late for me to exchange mine and the cost was not worth taking a chance on paying for replacements. Good luck.
1993950
That happened to me once. The cause was a faulty new filter. I returned the filters for replacement. That solved the problem. If your filters have been used for awhile, try replacing them. I would also suggest you replace your filters more often. We are a household of two and we replace the ever six months. As we get close to six months, I've noticed that the strength of water flow diminishes.
451842
I saw posted somewhere that a different manufacturer's device automatically is set to do this after a certain amount of water has flowed through it. Simply removing and then reseating the filter MIGHT fix the issue, although I can't guarantee it will be the same for this device.
1190427
I had a similar issue in a minor way with my first one. It stopped very soon. I figured it was just minerals that weren't secure. No big deal. The minerals are what alkalinizes the water. It's either just a minor flaw in the construction of the filter or some minerals got in there that were too small for it.
1904288
I have seen mixed opinions about the water flow. I personally had this same issue. But I took the filter off the faucet then took unscrewed the filter out of its housing and made sure all the water was out of filter then did the reinstall steps like I was puting a new filter in. I then put the fu lter back on the faucet. Then very slowly turned the water on to slowly fill the filter with water. And behold I got my flow back I had before. I think there was a air pocket in the filter. Give it a try see what you think. i hope this helps let me know.
877160
It's definitely the filter, if you have a new filter replace it if not take the filter out and see if it still happens, I had a exact same problem, replacing the filter took care of it. I even tried to clean the filter but that didn't help.
1112916
Dear Carlos, I am sorry, but my water is fine. I do not have a filter. My problem is high calcium. As a result I need a new unit about every three years. I did see some filtering units for sale. I would try a reverse osmosis if I had your problem.Thanks