I have a tot lok in my kitchen. I have loved it for years but today the magnet won't open the lock. What could be wrong and what can I do to open it
515824
Is there a drawer if so remove the drawer and If it is like mine you can turn the locking part off by pushing the red button. There may be dust in the mechanism because of the age of it.
515825
Chance are there is a little pressure on door due to misalignment or loose hinges. Push in on door while positioning magnet, I am sure this will work. Once door open adjust hinges fully to tighten closing of door.
1374497
The same problem happened to me, I had to turn the combination to each number and test the lock to get it to open (the number dial and the turn nob are no attached and will spin freely of each other). Once I found the "new" right number I told my son to leave the combination where it was so he could still open it.
66274
it may be stuck, if you look at it, you will see that it does come out. first pop it out, wash it warm water and then replace it so that when you turn it to close the dial part goes into the little lock looking part at the back. when you open it you turn the dial toward the front of the container in other words over the spout. that should open and close it for you. sometimes when they are new they stick. mine did too. i washed them all in warm soapy water and now they are all fine. i have four of these and they are great, they are made in new zealand and are a quality product. good luck!!
811806
Agreed. Make sure the ball is out of the locking space. If that doesn't work, it could be faulty. I received one that didn't latch properly and the seller promptly sent me a new one.
1912526
I am unable to unlock mine and remove for cleaning. The arrows show counter clockwise in to unlock and it turns but unable to remove it.
1011720
I would try to find something to fit in the button to open it back up. From what I remember on mine there is a tiny button to push in there.
176063
The grey latch on the front is what locks the lid. If that is undone and it still won't open it is likely damaged and the metal rod that "pops" the lid isn't working correctly.
646274
Mine just did the same thing last week. Not sure why. I feel like it should be replaced by Stanley but I am unsure how to go about it. I haven't even own this lunchbox a year.
315586
I'm a customer. But, I would strongly suggest you contact Amazon. Generally, they will replace your item. You will most likely need to send the old one back, but I can't say, for sure. Amazon usually covers the products that were under their jurisdiction. (When I first opened mine, it went too far, and turned inside out, because I didn't know how to use it correctly, but, it went back down correctly, and was fine. Please contact Amazon! They are great to help! :) Best of luck.
1369889
I have had this problem only once--the cereal box was too big so the doors wouldn't close. If this isn't the problem--maybe new magnets would solve the problem.
1866866
Yes it is still a problem. I have had mine only 1 month & the magnet on the tablespoon fell out. They need to use a different glue. I would not buy again. Company could easily fix this problem.
83163
I tried a magnet on the wok itself and the ring it sits on. On both items the magnet stuck. The lid is just aluminum and the magnet did not stick on there. I hope this answers your question.
176595
Wish I could help, but I've got the same problem! Had one of these before and loved it - and the top snapped in place they way they say it will. My new one has a white gasket on the underside side of the middle (metal) piece; I'm pretty sure this wasn't there on my old one. Now, it's hard to time my eggs - and worse, when I try to get them out, the top sticks to the middle and the eggs are "held prisoner" inside. Looks like we both need to contact the manufacturer... good luck...
1923777
You need the little metal tag that came with the lock in order to know the combination to open it. If you lost that metal tag, you won't be able to open the lock. If this is the case contact the manufacturer for help to resolve your problem. Thanks
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
1802044
The friction-y stuff inside may have just gotten a little tacky and doesn't want to let go, I'd say just pull it apart slowly and forcefully. If it breaks, I truly apologize. Maybe you have a defect(?). If so, I would contact the manufacturer.
2277042
I agree with Tim. They're great product. Four small screws and they're out. However, I recommend you just press the switch on the latch part to avoid having to use the magnet (you will see a green sticker). That disengages the latch so it opens and closes freely.