Product showed up. There were no additional batteries for the collar. I see that it says to charge for 8 hours the first time. Its been charging for 3. I just wanted to make sure its working, im getting no response from the collar. No vibration, no shock. Light comes on fine. Is the charge still that low on top of being plugged in that it wont function at all? Product showed up. There were no additional batteries for the collar. I see that it says to charge for 8 hours the first time. Its been charging for 3. I just wanted to make sure its working, im... » Read More Product showed up. There were no additional batteries for the collar. I see that it says to charge for 8 hours the first time. Its been charging for 3. I just wanted to make sure its working, im getting no response from the collar. No vibration, no shock. Light comes on fine. Is the charge still that low on top of being plugged in that it wont function at all? « Show Less
495272
The light on mine turns off when it's dead. It also tasks around 3 hours when I charge mine. Yours might be broken.
495273
I charged mine as says...8 hours. I used it on my Bullmastiff puppy and he barely reacted. I put in against my neck on the highest setting and barely felt it. I just got it out to try on another pup and the light was bright red but barely reacted at all. This one is going in the garbage. I guess it pays to spend a little bit more money.
1189358
Its still not charge after 10 hrs i connect them....the BB never has it light on...why....i just buy the charger & my time using it..please help
1920869
First are you sure its not the hand held remote?? I had the same problem and it turned out to be a mostly dead 9volt battery in the hand held unit, if not, send the collar back to the company, they are very easy to work with
1452012
Once the dog gets the hang of it, I've found that I can set the collar to beep only (no shock) and it's still effective. I assume that extends the battery life because it doesn't have to charge / maintain the shock system. The real problem is dead batteries from a new package.
856105
Thanks everyone. However, I KNEW I where to press to turn it on. My problem was I charged it for 16 hours and when I pressed the button it did NOTHING. I messed around with it and then took the chance on charging it for about 12 more hours. I put it on the charger and smashed it in real hard and now I think it's working. Maybe I didn't have it fully in the charger. It seems weird that it just sits in there with no connection port. We'll see. I appreciate everyone taking the time to try and help. Happy Holidays.
831563
When I first got mine, I charged it for a least 24 hours. The On/Off switch should function easy to turn the device on/off. I am not sure WHAT is the problem with yours. It very well may be a defected device......?Sorry, Wish you luck...!
1952223
I had the EXACT SAME experience and before i figured it out I thought it had died on me. I started the whole Amazon return process and then realized, like you said, that it needs to "charge" for a bit after plugged in. I have to say that it's kind of annoying but I love the light so much that i"m willing to look past that> Maybe it's a hint to me that I need to get my son a power strip so that he doesn't have to keep unplugging things to charge items. =) Hope this helps. ~ Nikki
140780
I had the same problem with my initial order of this item; therefore I requested an exchanged and once again the item was not functioning. I suppose to light up once the batteries are installed. Unfortunately, I finally requested a full refund. I think it's probably due to their shipping method (soft packaging via USPS) which can damage the interior components.
2228326
Looks like it's not working. I had mine a long time ago and i know i charged it like for hours. Maybe 8. But not 2 days. That's too long. If it's still not charged, then i would think it is not functional.
299313
When I received the collar it would not take a charge. I returned it after about a week. I had no problem returning the collar.
1677621
Did you just buy it? If yes let the charge waste all the way and when it is done put it on charge if it charges it then the charge works but the light feature is defective. You can always contact the seller and request a replacement and if it was sold by amazon call them and tell them that you are disappointed and you want a new one with next day shipping at no charge and they will accept because it is their fault. If it is a 3rd party seller ask them to ship one at now charge to you and if they say no then threaten them with a 1 star rating. Good luck
1184391
The red light won't stay on. I've plugged it both in the wall and on my computer and I have no indication that the charge is holding. Is this happening to anyone else or should I return it? I only got it today.
70077
There is a charging light that stays on while the battery is charging; the 'maximum charging' light does not stay on the entire time on mine, and mine works fine. So - maybe you should have yours checked out or return it..
2221585
Are you charging them with unit turned "on" or "off"? I would leave them both "on" and charge them every 8 hrs whether they need it or not. Once you program the collars don't shut them off. Otherwise, you will have to program them individually again. Hope this helps.
879193
I followed the instructions and charged my unit for 36 or more hours . Have used the unit several times and it has not failed me yet . After using it I plug it back in and the light is red for a short time and yes the green light dims but by morning its fully chargedagain even with that green light dimming . I'm not an expert but as long as unit is charged it has been working .
1847096
This is "normal" but not necessarily "good." When you plug it in it charges for 10 hours and then shuts off. Period. If you put in fully charged batteries it will still charge them for 10 hours. If you plug it in and then add a battery 8 hours later, that battery will only charge for 2 hours before it shuts off. And as you have experienced, if you add a battery to it after 10 hours it will not do anything because it is already "done" charging, even if you plugged it in when there were no batteries in it at all.
2201064
Thank you for your question! Once the battery is in place, the collar is ready to be set and used. Please know that we do recommend to spend some time in training your pet with this system.