How come when I download my negatives all I get is a black picture??? I am not seeing any photo at all but a black picture.
506058
Hi Jay, I have to say I'm puzzled as that is not what I experienced when I have scan negatives. You are not scanning slides are you? I have tried that. I'm sorry if I am not much of a help.
63468
the same thing happened to me. I gave negative feed back did not get a replacement or refund.. Does not work for me.
1297527
I ordered an Epson V600 last night - it is supposed to do any size negatives and b&w; ones.... I hope it works!!
1146435
Are you offering from and Apple computer laptop?.. And if so what system are you currently running... Because if it does open it when you recognize and see the pictures there was a little boxes of pictures already I think you're just maybe a Steppeway or two... I was thinking of you have a selection to pick which way you want to download it which format .. try all the formats one by one.. Let me know if that works if not I'll look into it a little bit more with the more information you give me... Always willing to help enjoy and good luck.
1278420
Nothing to add... Same story: have JPEG but can't attach and the next best bet is their site. Good luck :-)I can tell you it's an awesome tool though...Scratch that : I just added the instructions sheet to the customer images. Hope this helps.
1098306
i just got theis camera and teh av cord it coms with doesn't fit into the av slot on the camera. what's with that???? anyone else have this problem? can't download pics to my computer!!!!!!
1747220
I bought your toy on Amazon.....in Upload disk, startup file is missing......support service in the company- is not working ...!!!!! I sent an email ... no answer!!!!!!upload the missing file (or full soft from the Site!!! - not possible too!!!not running !!!)contacts on the site, does not work too ...I will try to call later,but something tells me, is useless.....
1157660
Mine is a little slow on the internet. One site lowered the image quality it sent to me because it detected that I have a slower speed. I have roadrunner turbo! I am going to research more to figure it out. Also considering upgrading to Vista and using a SD card to improve my processing speed. Has anyone tried that? I love this computer!
297075
I have been scanning strips of negatives. A negative strip has to be at least 3 frames long, but if you have only one negative there is a single frame holder that you can use. The scanner has setting for negatives or slides. The negatives I have done so far have turned out fine when downloaded to my computer. BE careful of your fingertips on the negatives, one scan had a nice thumb print on it. Hope this helps.
449523
Kathy, you control how you put the negatives through the machine, so it doesn't reverse them unless you put them in a certain way. Also, you choose what you want to digitize. The black hard plastic slide frame you see in the picture is what you slide through the machine. Let's say you only want one photo from the group, you slide the frame into place, push the scan button and then the ok button to save to the sd card (must purchase separately). It really is easy to use and I like it better than the scanner I already had. There is more control, I can see the pictures on the screen right away to decide if I want that one or not. Very handy little machine. Kathy, you control how you put the negatives through the machine, so it doesn't reverse them unless you put them in a certain way. Also, you choose what you want to digitize. The black hard plastic slide frame you see in the picture is what you slide through the machine. Let's say you only want one photo from the group, you slide the frame into place, push the scan button and then the ok button to save to the sd card (must purchase separately). It really is easy to use and I like it better than the scanner I already had. There is more control, I can see the pictures on the screen right away... » Read More Kathy, you control how you put the negatives through the machine, so it doesn't reverse them unless you put them in a certain way. Also, you choose what you want to digitize. The black hard plastic slide frame you see in the picture is what you slide through the machine. Let's say you only want one photo from the group, you slide the frame into place, push the scan button and then the ok button to save to the sd card (must purchase separately). It really is easy to use and I like it better than the scanner I already had. There is more control, I can see the pictures on the screen right away to decide if I want that one or not. Very handy little machine. « Show Less
790314
It will show the exact picture you load. So if the picture is in portrait mode you will have black bars on the left and right of the picture.
234687
Hello there....sorry to hear that you are having issues. I bought mine for my son. He told me that he is using the factory settings, default, and the picture looks great. try using the default settings, if that does not work you may want to return it. Hope this helps....good luck.
909130
I just received mine back from repair, I don't even have a camera app anymore, tried to download one and it still wont work.
1961665
Wade, have you tried just loading the SD card after you have got video or photos on it to the computer? I do that instead of putting what is on the disc on computer. I get the videos and photos that way. Mine works awesome that way. I hope I explained that right.
2242357
You can set it up online to allow them to flow automatically to your frame (they don't suggest that because anyone could send anything!). Or you can go online and check the pics that have been sent and put them into your display folder. I chose the first option, less hassle. Hope that helps.
1720147
My experience with the Pandigital for color and black and white photographs is absolutely wonderful. I love this machine. For negatives I am using another machine a negative converter to digital. You can find them everywhere, in Bestu Buy, Amazon.com and inclusive in Walmart. They are very inexpensive and work wonders on negatives. Again, I love my Pandigital but I use it only for photographs. I hope I was able to help. excelent
808930
yes I couldn't download pic sent to me.. when I can I will get different smartphone.battery wouldn't charge and keeps sending notification sound when nothing is sent...