Where can I go to troubleshoot this thing? I just got it for my birthday and it doesn't work, don't think its clogged since its never been used.
503074
When I bought mine it worked fine but the makeup was horrible. I contaced bellocio company and the emails I sent the were all returned as undeliverable. Your best bet would be to return the product back to amazon if that was where you purchased it. I am positive you will like the temptu pro system much better. I am very happy with the temptu pro system with the silicone based makeup my husband bought me.
503075
I'm not sure - you might want to check the company info if it's on the packaging. Mine worked fine and easy to use. I'm sure they would stand by their product; I'd also check online to see if there's a website for them.
503076
You can call the shipper. They are really great! I have had mine for 2 yes and love it. Good Luck
984767
Weird! I just had a repairman in today about the same issue. That is why I came to this site just now & saw your comment. I am trying to find out if I had any type of warranty. I bought mine in May of 2012 & it stopped working properly about 6 months ago. There is some sort of leak. It is going to cost about $400 to repair - that is including $85 for coming out & diagnoising problem.
596198
Mine worked fine, plugged it in and it worked. How about this (I'm no expert, just troubleshooting) make sure all parts are assembled properly and make sure your top lid is locked down securely. If u have followed all directions according to manual you may have to return for new one. Hope this helps :-)
2030888
I have this same problem. Also, my steamer got clogged and I can't seem to get it unclogged. Does yours spew steam from like, below where the filter sits when you turn it off from steam? I think there's something wrong...
238816
I would send it back as defective, mine worked fine. Contact the company & request a replacement. Good Luck
171811
Is this a new barrel? Sounds like a defective spigot. If it has been in use, I would suspect a clog..perhaps bacteria/crud film or a stray leaf. Maybe try a thin wire up the opened spigot, or a strong stream of water.
729025
It could be clogged. Maybe try taking a pin/needle and poking inside the end of the wand before using it (machine off).
2184611
Sounds more like a problem with the printer. Mine is still working fine and I'm happy to say I haven't even had a clogged nozzle.
2198189
I seem to have a problem with my filter being clogged. It squirts all over when I try to filter water (even trying to run a very small amount of water thru the filter) so I tried to backflush it but water will not flow thru at all. What seems to be the problem? How do I fix this issue if I can't backflush it?
428778
I've had the same issue! I had the machine only 2 months before the steamer wand stopped working. I was worried this could happen so have been very careful to make sure I clean the machine while it's still hot to avoid any clogging. I even ran the machine several times with just hot water and I still can't get it to work. It has been out of commission for 3 months now.
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
209648
Well most likely like many mechanical products they tend to no longer work. Should it charge? Yes. It sounds as if you just got a bad one. Depending on the return policy you may be able to return it. If not it will make a nice paperweight.
500293
Try turning unit with wrench that came with it. Wrench goes in bottom of unit in middle. Work back and forth until unit turns easily. Should solve your problem. It is either stuck or clogged.
390944
It could be clogged...did you check all pathways? I've honestly never had that problem. It's similar to a vacuum, so I'd imagine it gets gunked up.
1810056
Sounds like the jets are clogged! Our cleaner stopped working after 5 hours use and they send up a new one-apparently no parts avblfor this model??? Strange!
2257366
Oh my goodness, thank you so much for posting this solution! I have just spent an hour trying to unclog the filters with the cleaning tool and with vinegar, but to no avail. I didn't think it was clogged with coffee grounds since I've only used pods so far, and as far as I know, we don't have hard water. (Plus, we've only been using the machine for 2 weeks.) I was ready to bring it back to the store. It turns out the water tank just wasn't pushed in all the way. Seems to me this simple suggestion should be in the list of troubleshooting tips in the owner's manual, because I have a feeling a number of people are having this problem and attributing it to something more serious. Oh my goodness, thank you so much for posting this solution! I have just spent an hour trying to unclog the filters with the cleaning tool and with vinegar, but to no avail. I didn't think it was clogged with coffee grounds since I've only used pods so far, and as far as I know, we don't have hard water. (Plus, we've only been using the machine for 2 weeks.) I was ready to bring it back to the store. It turns out the water tank just wasn't pushed in all the way. Seems to me this simple suggestion should be in the list of troubleshooting tips in the owner's manual, because I have a feeling a... » Read More Oh my goodness, thank you so much for posting this solution! I have just spent an hour trying to unclog the filters with the cleaning tool and with vinegar, but to no avail. I didn't think it was clogged with coffee grounds since I've only used pods so far, and as far as I know, we don't have hard water. (Plus, we've only been using the machine for 2 weeks.) I was ready to bring it back to the store. It turns out the water tank just wasn't pushed in all the way. Seems to me this simple suggestion should be in the list of troubleshooting tips in the owner's manual, because I have a feeling a number of people are having this problem and attributing it to something more serious. « Show Less
1836244
It may be your machine I have the same one (but I'm fixing to get a new one). It may need to be cleaned with vinegar like the instructions say. I had the same problem but once i did that it was fixed.