How do you get the back off? It says you push down then take it off, but I have been working at it for an hour and nothing. I'm afraid to just pry it off. So did I get a defective unit?
506218
There shouldn't be aneed to remove the back for quite some time.. The batter is a lithium rechargeable, just plug your mp3 player into the usb port of your computer/laptop and it charges through that... Hope this helps..
506219
I can't get the back off of mine, either. I've tried off and on for 2 months to remove it. However, I've not been able to locate batteries, so I've given up trying to remove the back cover.
506220
I got it off, saw that the battery was fine, then snapped it back on. It really does slide off, toward the connector end, but it takes a lot of force. Wait a few years for the rechargeable battery to wear out, then take it in and let the poor kid at the store get the back off.And getting that lanyard loop to go in and back out of their little attaching hole is also nearly impossible. A needle-threader helps...
506221
Dear back of player challenged,I had the same problem with mine. I handed it to my boyfriend and he got it off in less than 2 seconds. Here is how you do it. Hold the player in your right hand with your thumb running along the length of the back of the player, use your left hand to pinch the sides of the player near the headphone port for support. Press down slightly and slide your thumb toward the USB port. I promise it will come off. Now that I can do it, it is cool and I have taken it off about 10 times for the heck of it. Good luck!Tiff
171540
First, it DOES feel like you're going to break it when you try to open it. But here's how you do it... After you twist the metal sleeve to unlock it and slide it off, you then pull the entire black plastic top section (that the metal outer sleeve was covering) off from the clear part. There should have been instructions w/your unit that might explain better than I am here.
658247
You have to manually push it down. But I assume you have already tried that and it didn't work.
1990213
...just push it Real Hard! Take the mount off the base first. does that help? Any luck? Let me know?
1808453
This didn't happen to me, so I would assume that it is not normal and is the result of a manufacturing defect. If you bought it on Amazon it's easy to get a return authorization, order a replacement, use the questionable unit until the replacement arrives and then send it back. I would do that simply because it might keep coming apart in the future and at that point you wouldn't be able to return.
2249883
I had the same issue! It bothered me for a while. I eventually discovered it does work but it goes in different place than I originally thought. I was placing it too far towards the back. I tried placing it in the middle and it magically slid into place. Keep trying to slide it in and there is a way to make it work. I hope this helps?
1696845
Hello Carol, no trick. Ours was fairly easy for awhile, then got very stiff. I think that's what may have caused our to crack, try to twist it to turn off. How long have you had yours?
159093
I've had no problem just pulling the rubber tip off -- I've had to do it twice since the first inch wasn't enough. If it just won't come off, then I suggest you send it back for exchange, or money back.
672561
ive taken mine off with no problems... up to you but just pull a little harder.. or use something thin like a metal nail file and slide it underneath
218791
You need to push the back rest forward and then back to a flat position first. Then while you are pulling back rest up from floor, it will click at various upright positions. Stop when you get the position you want. That should work .
51871
You aroused my curiosity so I checked my unit only to find that I also could not slide the battery cover off. I unplugged the cables, then took a thin bladed paring knife (with a dull cutting edge) and slipped the blade into the joint near the thumb grip. For safety I wrapped my thumb with several layers of a dish cloth, then I applied downward pressure and also pressure in the direction of the arrow while also applying prying pressure to the knife blade with the other hand.Before re-installing the cover I applied a thin coating of Vaseline to the slide areas and to the retaining catch. AVOID THE BATTERY CONTACTS! Hope this helps! You aroused my curiosity so I checked my unit only to find that I also could not slide the battery cover off. I unplugged the cables, then took a thin bladed paring knife (with a dull cutting edge) and slipped the blade into the joint near the thumb grip. For safety I wrapped my thumb with several layers of a dish cloth, then I applied downward pressure and also pressure in the direction of the arrow while also applying prying pressure to the knife blade with the other hand.Before re-installing the cover I applied a thin coating of Vaseline to the slide areas and to the retaining... » Read More You aroused my curiosity so I checked my unit only to find that I also could not slide the battery cover off. I unplugged the cables, then took a thin bladed paring knife (with a dull cutting edge) and slipped the blade into the joint near the thumb grip. For safety I wrapped my thumb with several layers of a dish cloth, then I applied downward pressure and also pressure in the direction of the arrow while also applying prying pressure to the knife blade with the other hand.Before re-installing the cover I applied a thin coating of Vaseline to the slide areas and to the retaining catch. AVOID THE BATTERY CONTACTS! Hope this helps! « Show Less
191603
Mine came off by just turning it BUT it never went back on right.kind of stripped it, think its just a little cheap :( Sorry
1017671
Read the manual. It's very simple. I've had mine off and on many many times. I cannot understand why everyone is making this so difficult. Maybe there is a YouTube video on it. And I wouldn't doubt there is. Check it out. I didn't have to resort to that because I can read the English language.
184699
Thanks for your post - I just tried it now and it works! I had always thought it would break if I force it up because it seemed to be really stuck. But since you described how to do it I was more confident, and it now works! thanks again
465135
Take out the metal part and pull. It was tight for me initially but easier now. If it's not coming out pull harder!
1802044
The friction-y stuff inside may have just gotten a little tacky and doesn't want to let go, I'd say just pull it apart slowly and forcefully. If it breaks, I truly apologize. Maybe you have a defect(?). If so, I would contact the manufacturer.
1737154
I had a little trouble at first too, but now I have the hang of it. You have to bring the backrest portion all the way forward and then back slowly. You will hear it clicking. You may have to do if a few times before it locks in place. It took me a while to get it right, now I get it first try.