Couple of questions please..1. A high percentage of reviewers complain about frequent disconnections, has this issue been addressed by the company?
497213
I used mine on a MacBook. It did disconnect whenever the system went to sleep. I contacted the company and they had a firmware update although it on worked on Windows. Once I updated the firmware I did not have any issues. Worked flawlessly.
497214
I run this on a Mac and through Parallels and I've never noticed it disconnecting.
497215
I had to return 3 separate units, that each came broken. Parts rattled around inside them, and they disconnected constantly. After the 3rd one was still broken I just asked to return it and I got one from star tech, which has worked flawlessly for more than a year. I don't know if the company has fixed the issue or not.
497216
I've purchased two of these. The first one seemed to disconnect if I transferred a lot of data through it; I saw a review stating the included USB3 cable was really cheap and ordered a different one, and it's worked perfectly since swapping the cable. I ordered a second unit (and a second replacement USB3 cable). It still disconnects even with the different cable - to the point that I had to purchase a disk repair utility to recover the files that were on the disk. I haven't contacted support yet to see what they can do. I'd consider this a 'high risk' investment until they can more reliably deliver a stable product. I've purchased two of these. The first one seemed to disconnect if I transferred a lot of data through it; I saw a review stating the included USB3 cable was really cheap and ordered a different one, and it's worked perfectly since swapping the cable. I ordered a second unit (and a second replacement USB3 cable). It still disconnects even with the different cable - to the point that I had to purchase a disk repair utility to recover the files that were on the disk. I haven't contacted support yet to see what they can do. I'd consider this a 'high risk' investment until they can more... » Read More I've purchased two of these. The first one seemed to disconnect if I transferred a lot of data through it; I saw a review stating the included USB3 cable was really cheap and ordered a different one, and it's worked perfectly since swapping the cable. I ordered a second unit (and a second replacement USB3 cable). It still disconnects even with the different cable - to the point that I had to purchase a disk repair utility to recover the files that were on the disk. I haven't contacted support yet to see what they can do. I'd consider this a 'high risk' investment until they can more reliably deliver a stable product. « Show Less
2279730
I have the same problem as do others. See the reviews. I believe it is an inherent problem with the device.
1751498
Yes. Mine came disconnected and it was VERY difficult to get it in just the right place to get a connection. Perhaps they made a more permanent connection.
1078179
I had the same issue, I called up dlink tech support desk, so after 3 failed attempts to fix the problem, they sent me the replacement AC model. The new router is working fine now but w/ occasional signal disconnect. Overall, I'd say - if possible get your money back and go for netgear.
2234049
We have 9 of them and these things are just awful. It could be a configuration issue, but we have had someone come in to try and fix the issue and it still drops connection fairly often. Has no DHCP server inside so your network needs one already.
281931
Maybe the processing speed is a bit slower. But as long as the routing system is in the same room as the room you're gaming in you shouldn't have a problem. Personally, I never got knocked off of the connection while gaming.
1614041
Agree! mine turns off itself once in a while or loses connection. To this point I can still live with it. I like it so much!
1371504
My connection is not SUPER fast, it claims to be 15 MB/sec but it's always lower than that. It depends on the connection of who watches it. Like from my phone it interrupts sometimes. I noticed that the camera disconnects sometimes depending on where you install it. Keep it away from interference (microwaves, wireless phones etc.)
67907
No i'm sure customer service is bad. You are only paying 20 a year. But you need to define "high speed" if you are going to accurately make a statement like this. Because your review is not consistent with my and others experience. Did you also adjust the quality settings in your my account thing? How about giving us some upload download numbers you have. Ping? Latency? How about jitter? A lot of ISP companies call something high speed that very barely qualifies as such.
1858269
I reset my router about once a week to resolve this problem.I don't believe it's the net book at fault but something to do with the router taking a break from it's work. Sometimes my cable company disconnects which is when i reset their connection also. I love this machine by the way... fabulous value for the money.
1332348
Dear SB Leo,I never do anything to my router so where do I find this disconnect in so many minutes on the router, or is it on the computer, if so where? I do not mind leaving my laptop on , and it goes to idle after a few minutes anywayThanks so much for your help. LaRaine
1432830
I haven't had any trouble with mine disconnecting unless I walk too far away from the phone. If I walk too far away I will loose the connection.
141092
I have not experienced those issues. I recommend checking to see if there are any firmware updates for your unit. You have to connect your unit to a internet connected computer to perform the online check and updates.
1724844
No lag. In either mode. I suffer from constant connection problems and randomly the sensivity spikes 100x. Stick with what you got until their next wieeless
2223884
I have not personally had that experience and I've had mine for almost 3 years now. Mine still works very well and no connection issues.
431419
Yes, lots of people are having the problem, myself included. Check out the reviews
1989889
We had an issue connecting and maintaining our network connections. I'm not sure what the specs were but I ended up contacting Dell and with a few members we eventually rectified the problem. Recommendation? I would contact Dell if you have not already.