Rachael Ray Furi Knife I purchased a set of Rachael Rays "Furi Knives" and the knife broke at the shank. How can I get this knife replaced without having to order a set? It was purchased less then a year ago. The knife that broke is the 5 1/2" knife that came in the bamboo set. I would appreciate an answer asap. Thankyou. Judy Jacobson...danndy1@peoplepc.com. My phone number is 208-623-6962. PS: I love these knives. Rachael Ray Furi Knife I purchased a set of Rachael Rays "Furi Knives" and the knife broke at the shank. How can I get this knife replaced without having to order a set? It was purchased... » Read More Rachael Ray Furi Knife I purchased a set of Rachael Rays "Furi Knives" and the knife broke at the shank. How can I get this knife replaced without having to order a set? It was purchased less then a year ago. The knife that broke is the 5 1/2" knife that came in the bamboo set. I would appreciate an answer asap. Thankyou. Judy Jacobson...danndy1@peoplepc.com. My phone number is 208-623-6962. PS: I love these knives. « Show Less
488413
I purchased a set of Rachael Ray 4-inch Paring "Furi Knives" and the green knife broke at the shank. It was purchased 4 months ago only! I'm so disappointed. What I should do? Thank you, Amanda
488414
My fiancee just had one of the knives break at the shank too. it scared the #$% out of her. We loved these knives. it was the 7-in. Edgy® Santoku Knife that broke. Edit: the support number is:furi support415 567 94408775679440
1561868
It does not appear that the cutting blade can be replaced. You may be able to sharpen the blades but replacement does not seem possible. You may want to contact fiskars at 1 (866) 348-5661.
1999106
My 400E burned a motor at 11 months. The folks at Billiou's (pronounced Bill u's), the western distributor at 800-554-6723) were very nice and said they would send me a replacement chainsaw. That was a very nice offer, but it has been nearly 2 months and still no chainsaw. I keep getting told "it's on back-order from the factory". If that is true, why is it available through other retailers? The Billiou's service rep says they will call me back with an update but they never do. Amazon says to take it up with Billiou's. Not happy with Billiou's or Amazon, I should have gone to Sears instead.
280111
Hi Ashina, Yes, we do have a replacement policy. Under normal use, the knife shouldn't break so we apologize for that. Feel free to reach out to us on our website (www.shenzhenknives.com) and fill out our Contact Us form so that we can exchange it for you. -Shenzhen Knives Team
1797680
email the maker of the knife/ send the knife to the maker for replacement, but get their ok before you send it, hope this helps.
207300
I agree with Dessiree. The arm broke off on hours one day after the return date. But if you still want to order then Click on the company that is selling it, then click on the company name, contact us,and then call customer service.
622567
Hello KB. Amazon asked me if I could help you. I had a set of these knives and one chipped real bad. I had posted a negative review 12/12 and received this response from the dealer, maybe it will help you. Amazon is always willing to work with you too. Response from Shenzhen: Sorry to hear about your knife breaking. We can replace your knife free of charge. For future reference, we don't recommend carving any big meats, as most times you will have to apply torque and force the cut, and unfortunately this can cause the knife blade to snap. The ceramic knife is for precision slicing mainly for slicing fruit, vegetables and softer meats. We apologize again for your negative experience and we'll gladly replace the knife. Feel free to reach out to us on our toll-free number or through our website Contact form (www.shenzhenknives.com) Regards, Shenzhen Knives 866-983-2228
2229607
That I don't know. I suggest you contact Knife King. They did well with responding to me.
1609782
I've gotten a replacement blade assembly (which comes with that silicone o-ring) from them. The info is in the instruction manual at the end of the English section: "Replacement parts, if available, may be ordered directly from Focus Electrics, LLC several ways. Order online at www.focuselectrics.com , email service@focuselectrics.com , over the phone by calling (866)290-1851, or by writing to:Focus Electrics, LLCAttn: Customer ServiceP. O. Box 2780West Bend, WI 53095"Just above that is the 1 year limited warranty, which directs you to the same phone number and email. It says they require a receipt for warranty claims and that return shipping costs are not refundable. I've gotten a replacement blade assembly (which comes with that silicone o-ring) from them. The info is in the instruction manual at the end of the English section: "Replacement parts, if available, may be ordered directly from Focus Electrics, LLC several ways. Order online at www.focuselectrics.com , email service@focuselectrics.com , over the phone by calling (866)290-1851, or by writing to:Focus Electrics, LLCAttn: Customer ServiceP. O. Box 2780West Bend, WI 53095"Just above that is the 1 year limited warranty, which directs you to the same... » Read More I've gotten a replacement blade assembly (which comes with that silicone o-ring) from them. The info is in the instruction manual at the end of the English section: "Replacement parts, if available, may be ordered directly from Focus Electrics, LLC several ways. Order online at www.focuselectrics.com , email service@focuselectrics.com , over the phone by calling (866)290-1851, or by writing to:Focus Electrics, LLCAttn: Customer ServiceP. O. Box 2780West Bend, WI 53095"Just above that is the 1 year limited warranty, which directs you to the same phone number and email. It says they require a receipt for warranty claims and that return shipping costs are not refundable. « Show Less
2164329
I don't recommend these knifes. It was a Xmas gift, the glass "block" is only 2 pieces of thin glass, 1 piece was missing. Because I ordered over a month early and didn't check it, it was too late to return. I dropped one of the knife on a tile floor it bent the tip. I say save your money
1961064
Hello Cher, if you wish to order the same blade that came with the Arco kit, you will want blade part # 2179-301 (standard fine); but you may also choose to look at the other '5 in 1' blade options we offer: Diamond Blade #41854-7526; Pro Blade # 41884-7190; Standard coarse blade # 2179-401; or #45 non-adjustable part # 41873-7190. We hope this is helpful in ordering your replacement blade! Please always remember that you can call 1-800-PRO-WAHL with any question you have and our wonderful customer service representatives will be happy to assist you.
1088317
Try the online Rachael Ray store. Since they replace broken or defective merchandise, I'd assume they can replace this for you. Good luck.
928909
I don't think the Blade comes off, If it is broke you have to re-order, You can call Oster there number is in the Little booklet that comes with it
909855
It is hard to tell so I guess I would have to say no. It would be best to contact Rada Cutlery Company - they are in the USAI have several pieces of theirs and really like the quality of the knives plus they retain their sharp cutting edge. A friend told me about them several years ago - the knives are better than my top quality (expensive) ones
1466794
You can buy it direct from Kyocera at http://kyoceraadvancedceramics.com/ceramic-kitchen-tools/ceramic-knife-sharpeners/knife-sharpener-replacement-wheel.html
728305
I have not been able to find a replacement sheath for this or any other knife that I have bought on amazon. My recommendation is to contact the manufacturer directly. Your only other option is to do as I have and get the necessary materials and make your own.
1466791
I have had my sharpener probably 3 years and have not noticed that the sharpening wheel needed replacement yet. I sharpen my knives on a regular basis, so the wheel seems to last for a long time. You may purchase the replacement wheel assembly directly from Kyocera at: http://kyoceraadvancedceramics.com/ceramic-kitchen-tools/ceramic-knife-sharpeners/knife-sharpener-replacement-wheel.html I have ordered from Kyocera directly in the past and have always received products in a timely manner.