After a month of use and half the powder gone, the powder stays at the bottom on full flow. Why isn't the powder mixing with the water anymore?
502240
The water in the filter is also concentrated with vitamin c... you will eventually see it completely dissolve as the new water continues to interact/mix with the water.... remember the water doesn't travel through the filter for it to be effective. It just needs to contact the vitamin c...which it does through mixing inside the filter. Hope this is helpful.
502241
With half of the vitamin c gone after about a month...I would say it is working properly... the vitamin c will stay toward the bottom since the water comes in from the top, not the bottom...like what you may have seen some people say. There is a regulator on the top of the filter that helps regulate how much vitamin c is mixed with the water. Remember the water that goes into the filter is also concentrated with vitamin c... so even after you stop physically seeing the powder vitamin c... you could get about another week of effective use to help extend the life of a refill. In general..the vitamin c will always remain toward the bottom of the filter since the filter is not like carbon style filter where it physically has to pass through. Hope this helps.
857438
i just put the powder in some jojoba oil i have. it does not "dissolve" and the powder settles to the bottom. if it were shaken, the particles could be suspended enough to be useful.
1857124
Try blending something neutral flavored (like rice)... It should pick up any particulates and carry them away without leaving its own flavor
2228861
no problem..just dump it around or on the drain and let the hot water run....powder dissolves with the hot water and cleans up everything in seconds....
1473619
Shake it well before use and it should come out like a bunch of oily bubbles, more or less. usually sink while dispersing. Make sure there is good oxygen flow. Hope this answer helps.
1499963
Go to their website .the first filling is slow as all the spaces have to get wet and then let water through, think of it as great sponge slowly absorbing fluid... But after that if you keep top half in water the bottom is always available. Maybe you have a silicon nut in wrong placeBut again they have always been able to answer all my questio either through website or by direct contact. We love ours.
1071042
I have had it thicken up near the bottom of the bottle. I just add a couple of oz. of standard rubbing alcohol and shake the bottle to restore it's consistency.
2069275
Mine doesn't show anything but "full", until there is only about a half a cup left in the reservoir. Then it suddenly drops to empty.
1292131
Mainly due to the impeller. The top portion must not be working. Did you plug the system in? If you can't here any water movement or the system running, then it has malfunction. Try changing the impeller first.
310689
Not to sound like captain obvious or anything but perhaps you are putting in to much water? I would play with the levels a bit. I fill it to just below the line and mine come out great every time. It takes some experimenting but is worth it once you get it down. Good luck
1957373
Maybe not getting it rinsed out completely. Try using less with natural products you don't need much
1603847
I have the exact same problem. It is not the soap/water ratio because the other tops work just fine with what was in the bottom. Were you ever able to find a solution to make it work again?
260856
Mine was doing this. After 5 or 6 attempts to clean etc, I unplugged, removed the water tank, took it outside, tipped it upside down and gave it a good shake. Turned it up again and water started to dribble from the nozzle. Fitted it all back together, and it works again. Small blockage moved.
1349799
To echo your first reply, use only a partial volume of powder, maybe in the recommended ≤1/4. With the nozzle part at top, give it a few shakes to create an internal "cloud" of powder. With the nozzle up, a partial squeeze will blow puffs as it draws from the cloud. If you want a stream, use it with the nozzle at bottom. Test these techniques first, to avoid unintended accidents. Maybe your (dry) shower space or bath tub would be a good test zone, and easy to clean up.
2081853
I use boiled water to dissolve the powder and mix it with cold water. Preferably distilled clean tap water will also do the job.
2283835
Ours isn't circulating either. We filled to the water line and have a slight bubbling, but it barely works. Suggestions?
1960820
Could be mineral buildup. It happened to mine along the seams at the bottom, but it took took two years rather than two months for it to happen. You might have particularly hard water. We have one of those filters at the sink, so the water is less mineral laden. You'll have to get a cleaning kit from Simplex since just about every other product on the market messes with the tin. I wasn't happy about paying an additional $40, but Simplex customer service told me I'd get more than 20 cleanses out of it. And it worked like a charm.