Already broken. I've only had this for 2 months and the plastic part that holds the filter together is broken. Can I send this back for a better one?
504813
to contact customer service, click on Hello, (your name) Your Account (top, right) and scroll down to Let Us Help You, select Help, then Contact Us, find your order from the list in An Order I Placed, and follow the steps to chat. you can alternately call customer service, but the wait tends to be longer (I have neck, back, and shoulder issues, so phone chat and specially being on hold does not work for me). Amazon is usually very good at making it right, and will make sure the seller is too, if they initially do not respond to your issue. good luck!
135835
The top lid pops off from the bottom part holding the filter -- ours was so loose it kept falling out -- so we had to bend it out a little to hold in the filter. Just use a screwdriver or something -- should come right out. Hope this helps.
1598063
one of your filters has gone bad. Part of this system being junk is that the filters are junk. You can call the manufacturer but they will likely decline to give you a new one. Tell them that you just bought it and see if they'll send you one. They know their system is junk but they keep selling it anyway.
451841
It unfortunately happened to me with two of these filters. I was very excited with the high ratings this product has but then it stopped working with in less than a month. I asked amazon for a replacement, than that one stopped working. I figured it was my plumbing and decided to give the filter to my mom and it didn't work
1777565
Yep, mine started leaking and falling off and now won't stay on, almost as is the two little white pieces that pinch the faucet hose to stay on are broken. After only 1 month or two it's broken and now I have extra filters i won't use.
2262070
Did it crack around the threads? Mine did also after a year or so, probably due to me constantly adjusting the angle and maybe hanging or pulling too hard on the head. I patched it for a little longer use and then eventually just bought a new one after a year or so usage. It was time for a new filter anyway and the whole unit is the same price as a replacement filter. GL!
380992
Go here to get a replacement adapter: http://www.pur.com/support#request. I had to make a separate request for each filter I have and they sent them really fast - little over a week I think. You get metal A and plastic B, C, and D adapters.
138532
I only know this filter works for me. You could try it and if it doesn't work, see if you can return it.
620189
I broke mine two months ago. It was my fault so I didn't bother checking. Had to replace it
1050006
I would write or call the manufacturer. When I received mine broken, I simply went on amazon and went through a simple return/replacement process. The new ones they sent seemed much more stronger glass
407836
Hi, you remove the little black plastic clip in the screw on top and put a new filter in there and replace the plastic clip. Hope that helps.
957666
Yes- that was the part that was broken for me. But to be honest this piece didn't last long either. It broke after a couple of month.
505070
I don't have it anymore, as it actually broke within few months. I was very surprised and disappointed. I got a cheaper kind made of plastic from amazon, and it's working out perfectly.
846965
Can't recommend this right now. I purchased it for my daughter and it's broken already.
1379138
I wouldn't recommend this unit. The fitting where the hose attaches is plastic and it broke almost instantly. I super glued it back together and that worked for a couple if months until it broke again.
1880554
yes. this product is junk. and it starts with the poor quality of the filters. if you tilt this unit when the filters are wet, they will snap off of their bases from their own weight. the plastic model deforms and twists and tilts when filled with water and the act of filling it with water is all you need to cause the filters to break. do not buy. you are wasting your money. they also do not actually warranty this product when it does break, which it will.
452374
Not quite sure what the problem is: Yes, there are three parts to the "filter" which disassemble for cleaning purposes, but should be rethreaded together before using. I'm not aware of any plastic inside the unit.