Hello, I ordered one in March 2013 and have been happy with it. But the back no longer "clicks" in place and I have a gap antenna side where it is supposed to click in place. Do you have a replacement back available or can you suggest where I can get...
483677
Hi, I'm not home at the moment, but I believe I still have my 3500 back and battery. I also got the smaller extended battery option (2100 or 2400 I believe) and ended up using it instead. You can have mine if you like. Louis
1835918
The one I got was broken and had parts missing right out of the box, I would make sure you check "Every" part "Before" you even attempt to put it together, and if "One" tube is slightly "dented" or "bent", it won't work... If all the parts are there and in "Perfect Condition", then be very "Careful" and follow the directions... But like others have said it's not a very good antenna anyways... So I would just ship it back and get something like "Solid Signal Xtreme Signal HD1080X 2-Bay Bowtie UHF and High Band VHF TV Antenna 35 Miles UHF/VHF (HD-1080x)" or if you need Longer range get a "Solid Signal Xtreme Signal HDB91x VHF/UHF HDTV Antenna (HDB91X)" good for 70+ Miles" That's my recommendation... The one I got was broken and had parts missing right out of the box, I would make sure you check "Every" part "Before" you even attempt to put it together, and if "One" tube is slightly "dented" or "bent", it won't work... If all the parts are there and in "Perfect Condition", then be very "Careful" and follow the directions... But like others have said it's not a very good antenna anyways... So I would just ship it back and get something like "Solid Signal Xtreme Signal HD1080X 2-Bay Bowtie UHF and High Band... » Read More The one I got was broken and had parts missing right out of the box, I would make sure you check "Every" part "Before" you even attempt to put it together, and if "One" tube is slightly "dented" or "bent", it won't work... If all the parts are there and in "Perfect Condition", then be very "Careful" and follow the directions... But like others have said it's not a very good antenna anyways... So I would just ship it back and get something like "Solid Signal Xtreme Signal HD1080X 2-Bay Bowtie UHF and High Band VHF TV Antenna 35 Miles UHF/VHF (HD-1080x)" or if you need Longer range get a "Solid Signal Xtreme Signal HDB91x VHF/UHF HDTV Antenna (HDB91X)" good for 70+ Miles" That's my recommendation... « Show Less
2253712
I had this problem at first too, but after unscrewing the back I realized that the cord was inside. You have to fish it out with a small screwdriver or paper clip. If the problem is that you can't find the other receiver, it's there.
1143064
No ! The one that I purchased was defected upon arrival and didn't get any response from the seller for replacement . Don't buy it , wasting money. ......
1968074
Yes we had the same problem. My antenna was loose. I contacted amazon and received a new one. We still have static on certain channels.
1622594
Give it a try. Let me know if it works for you and I will try it. I think my radio is the problem. What is the odds I get the only faulty antenna made. My Bose Wave has never picked up good signal.
897260
the antenna screws onto the base. I don't think the screw comes out of the base, but i could be wrong. A call to a body shop might be a good place to start?
1162615
I didn't have any kind of problems. I suggest you check the installation again, step by step. If you still has the problem then get longer screws or return the antenna for exchange.
1997508
I'll see if I have another one here. If not, I'll check if Danielle has one and you can return it (as it's the end of the year, it may not be available) 'Will advise. 'Sorry for the problem. Anne
149938
I just got my order and there was only one radio. I talked to online chat and after a while I got a refund to cover the cost of the missing radio. If you have to go through what I did, your email confirmation of your order that shows the picture of the radio and says 2-Pack is going to be your only evidence. Rest assured that when you talk to someone tell them to pull up that very same email order confirmation(they can) so that you both are looking at the same email. Don't let them stiff you like the online chat representative tried to do with me.
1856516
I have changed the antenna to different positions and it works great. After having several different ones over the years. This one by far the best I've had!!!!
1701405
Hello Jane, I am so sorry to hear that. I would first try to see if the seller on Amazon.com is willing to replace unit and if not please contact me directly at Jimmyjane.com. I will need your proof of purchase, and we will need to go through the return process of having the unit evaluated before we can send out a replacement. Mike.
375302
Good luck finding one that won't cost you half of what you payed fot the original item. You could try (depending on how long its been since your purchase) request a replacement.
693583
I'm sorry that happened! And I'm sorry that I can't help you with this issue... that is one for the manufacturer to help you with! Call them and and tell them what happened. It sounds like a major defect to me!!! Who knows, they may send you a new one at no charge! If they want the old one back, tell them that you want them to pay for the shipping costs or it won't be worth the hassle! I wish you the best!
1071804
Watch the YouTube videos for the location of the antenna, and BE CAREFUL. I used this kit and didn't need to replace the antenna, but it is common to tear the antenna/cable during disassembly. Now, you will most likely need a new "spacer" a.k.a. bezel.
2100051
No I live in NH so I can't find anyone to do it and Sony wants to charge me $265 to replace it. Right now it is sitting in my storeroom, a $300 pile of junk. Let me know what happens with yours, if it's not too expensive I may try to find someone in MA. At least yours is still under warranty you are lucky.
1736658
I tested the one I got and it works great! I thought my original had gave out but upon further inspection it was a loose connection. So I keep the new one as a spare; wasn't too concerned about warranty. However, the seller does say you can use amazon's return policy or contact them for further item details; they may offer you a warranty.