Has the problem with the missing parts (See David Patton's 4 star review) been remedied?
516002
There were no missing parts in my kit and the strap system is a clever design. It does take a couple of minutes to figure out how to put it on your instrument.
516003
Apparently, you have to drill holes to attach the strap yourself. I didn't understand this when I first purchased the strap, but I was able to rig it up without damaging either of my instruments.
516004
We have purchased several of these and did not experience any missing parts
872418
Good Morning Julien:Mine had the part with it. Have you tried to get in contact with the company that makes the product?
853455
If its missing u need to contact the customer care number from the manufacturer. That set is always missing pieces.
2252922
I do not remember having any problems. but I have done a lot of assembling of other items, so either you got a defective part, I got lucky, or it is just practice makes if not perfect, at least easier, but I would suggest calling the manufacturer and get a replacement.
2040755
I agree with Nicholas. Can't hurt to contact the seller and ask. But at this price point, I doubt they would bother with spare parts. Best of luck.
2065266
No but they are sending me the instruction a long with some missing screws and a replacement. I'll let you know when and I'll share
948768
Nop. I think I read from other reviews that that has been fixed. I don't have any problems.
1366304
You will have to go through amazon to fix your problem. Most of the company's that deal with Amazon will help you out with parts missing and cracked products.
534638
I dont see one either, so I would just omit it. If there are issues, Im sure they will get back with you. Model number should be more than enough.
2093015
I just looked on you tube for the model # and repair videos. Poke around and you'll find the right vid. The biggest problem was removing the front cover. But once you're in its a pretty easy repair.
1038391
The product has a one year warranty. Contact the company directly and have a copy of your invoice from Amazon.com as they are an approved dealer, just to prove your purchase. But, responsibility for the missing part lies solely with the manufacturer. I am sure they will send you the part free of any charges.
1183906
Mine was missing the pegs as well. I just contacted customer service and they sent me a new set free of charge.
1396808
The unit I got was after the fix, however this will depend entirely on which seller you select, and how long theyve had the stock. I got mine from the Excaliber PC listing.
317203
I've not had that problem. I would probably do a search online for parts. However, something tells me that you would probably do best to take it to a repair shop.
950104
Oh that really is terrible. I can't understand how the manufacturer absolves itself from its own quality control.I didn't get extras. The only thing I could suggest is take the parts pix to a small mom/pop hardware store, like a a True Value that sells one of everything out of little drawers. You may get lucky!
792795
That company is very easy to work with, as far as defects go. I suggest you contact them explaining your problem.
1664746
Not sure of problems youre referring to, I would address that to manufacture... I Haven't had any problems...it may have been that particular one you were in possession of