Remote is no longer working.. Vibration wouldn't work properly from beginning. Only had for a few months. How do I get a new one?
519397
I would like to know that also. My collar will not charge and I have never used it.
519398
Sorry, I was away for the long weekend. Not sure if you've already got your answer, but just go to the company you bought it from. Good luck!
873688
Email the company. They will send you one. They also forgot to send the remote with mine.
1606181
The original remote we bought was brand new and the replacement was brand new. I'm looking at the box now (why do I still have this?) It says the logitech hardware warranty is 1 year.
1106374
My original remote worked fine for at least 3 years. It did not stop working until my granddaughter washed it. At that time I ordered another off of Amazon.com and it has also been working well.
446796
I've read from others online you can contact the company and they'll help you replace your remote.
1944174
Go to a battery store and have the battery tested. I know Batteries Plus sells a replacement battery and they are not cheap. If it is not the battery, it most likely is the remote. I bought a new one after having problems with the channels jumping randomly and am so much happier with the newer remote. My other one was about 4 years old.
1395680
Hello I have a warranty issue . One of my Remote Control Switches stopped working Model # BH9936. Purchased Amazon June 28-2011. Can you help?
833061
Try replacing the batteries. If this does not work, contact customer service for replacement of remote under warranty.
533292
I'm having a hard time too...the housing is actually cracking and I still haven't gotten them apart :( EDIT: I ended up taking out the two screws on the back of the remote (disassembling the remote in the process) to get it detached. The seam on the remote is getting caught on the seam on the base...maybe a few times detaching and re-attaching will smooth it out.
1543405
The unit "comes with" a remote control, you obviously were sold either an "open box" item, or a "returned" item which was missing the remote control.Contact the venue you purchased from and demand the remote or exchange the unit for a new one that has the remote in the box, or get a refund.
246795
Per Champion customer service. You have to replace whole remote unit. Call see if it is still covered under warranty. These units come with disposable (cheap) switch for occasional use.
1561753
I would suggest buying a Battery. Not being funny, but you have very little invested and the Battery being Dead; it stands to reason you should just replace it. The Remote probably works fine, or send it back.
949516
I haven't had to change mine yet. Had similar frustration with another remote and took it to Batteries Plus franchise and they figured it out. Chances are it will need a battery they sell and not available at Home Depot, etc. That's my suggestion.
764723
I would not recommend the product...or buying it from Amazon. The remote stopped working after about 2 months and WowWee would not honor the warranty because I purchased it (new) thru the Amazon marketplace.
2260757
I am not. But one of the GREAT things about Harmony is you can call Tech Support, talk to a live person in North America and they'll tell you if you can. If you can they'll walk you through doing it. I've had Harmony remotes for a long time. I can still talk to someone in support about a 10 year old remote. FANTASTIC company and support
1473600
Yes I believe if you contact the company or look up replacement parts online you can purchase another remote.
12966
An update to my previous post. Philips' solution to the non-functional remote.They no longer carry them, so what they do is tell you to purchase a replacement from remotes.com and they'll refund a portion of the cost. http://remotes.com/remotes/servlet/rs?a=Search&o;=c&uid;=0&m1;=996500034176&uuid;=12174548282820$40 to replace a remote (not even the original!) for a system that costs $48...