My tray (which I purchased in Oct 2014) has dark yellow brown spots on the tray and divider. What is it?
513059
Strange one. If it's new and never been used maybe its packing coating? You don't supply a lot of information, could be a host of issues, sulfur and sulfide compounds have detrimental effects on stainless steel surfaces, if you keep it in a hot humid condition, oxidation can occur, stainless steel doesn't mean it cant rust, in the right conditions it will! Just so many variables it's difficult to answer why!
1626096
I was unable to get just the tray replaced when mine came the same way. Go to the site where it was purchased (mine was Amazon), tell them your problem. They will email you a paid return sticker. Put it on your box and return the entire unit. You should receive your replacement soon.
616063
We've had the same problem. The tray/holder is poorly made and I would not recommend it. We bought it some time back and just recently used it for the first time. My intention is to return it.... as soon as I find a box it will fit in!
1893790
there may be some plasticky smell off a new unit. that just means it was recently manufactured instead of sitting on shelf for awhile. try letting it run on low for awhile. i just keep mine on overnight. it eventually goes away. if it continues still, ask to exchange.
836022
Yes. There is nothing wrong with the tray, with the exception that it looks used. Does not look like a tray that came out of the factory. I had to polish it with furniture polish to make it look nice and bright. Also, it arrived poorly packed. Nothing like packages that come from the factory. No print-out information inside the box. Nothing!
1674351
I am quite sure it's the underside; mine is still buried in snow in the back yardWhat I will say is a down-side is that it got mildew in crevices, under the table insert; this is Northern New York, and mildew is not real common here
1733382
Mine has the brown spot issue as well every time I use self cleaning before ironing, for the leaking just swivel ironing temperature indicator and put it on the lowest one.
88262
I didn't realize you have black. Ours is white and we sometimes get drip marks from either food (we might put our colander in the rack when the counter is crowded or fresh vegetable after we have rinsed them) or from soap residue when I get to quick in the rinsing process.
2031564
the dots are indented, rather than raised. i haven't had any issues with cleaning. i just wipe it down as needed.
2115876
I received the same problem. Have you tried re-ordering or finding the tray somewhere else? Still no luck on this end.
426314
Mine did't turn brown, but it does get lime deposits after a while. Soaking in vinegar and water might help.
1852734
Hi, Denise. Wish I could help. I've had it awhile, and stained it gray.I love it, though. :-)
2282423
I think mine was doing that as well. We threw it out. I scrubbed it and it was still discolored.
1977096
This issue is really most noticeable with photos. I think it is frequently because of dirt, debris, cat hairs in the unit. Most times I can open it up and swipe it clean with a microfiber cloth and resolve the problem. Be careful to not scan staples and such that might scratch the inner bits.
105746
Hello, it has been a while. I have another machine now. But are you taking about the Orange piece that is in the drip tray? I believe it tells you have full the tray is getting. I don't remember any other Orange piece. Hope it helps. -Mike
1916975
The sides are very dark brown and look ok, but I'm disappointed in the floor of the tray I received. That is a rather even-toned orangish color, heavily pigmented. Looks cheap. I expected the floor to be darker and have more wood grain/coloring showing. I'm going to see if furniture polish will darken it, or try to obscure it with a placemat or something.
1099249
I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they promptly call me and I have resolved every one of the few problems I have had. I hope I was helpful. I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they... » Read More I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they promptly call me and I have resolved every one of the few problems I have had. I hope I was helpful. « Show Less