one of the 2 I bought will not load anymore.stuck with the little android figure;won't load further.What can I do
495883
Mine started to freeze and then kept on. At first I was able to hard reset, that stopped working then I tried I hit the outside reset (Pinhole button on the side), it didn't work. I only had it for two weeks. Snowy screen constantly. So I returned it.
495884
mis read your question and just whined about how much I hate mine...Hold the power button down for about a minute until it starts a hard reboot. If this doesn't work just leave it til the battery runs out. Then do the hard reboot. Make sure your running a memory cleaning program as this thing binds up if to many programs running it can only handle a few.
495885
Sorry wish I could help. Most amazon apps dont work. It is a either it works or not thing. I think there is a limited number of programs that are truly compatible and it is hit or miss to find them.
495886
First try to reset the tablet with a pin on the little hole under the ear jack if that doesn't work, then press the Volume + ON button to do a hard reset but that will erase anything in the tablet and will set the tablet as it comes from the factory.
495887
Did you get a warranty, if so put in a claim and you will get a refund. If not contact seller, they are excellent at responding
143548
Check the connect and play with it a little my does the same. l would complain to Amazon you might get somewhere l didn't. Good luck
647499
most likely it is a locked system problem. you might need to get a replacement. I have had two different scales. one works great the other I sent back. If the previous suggestions of removing, waiting a few minutes and then reinstalling the battery might work. if not replace.
249124
there could be an app to load to do this but it doesn't come with anything that would do itBut my grandkids have had no problems loading anything from the google play store on them and using the loaded apps
1486471
Just got the pets pal plug in game and it will freeze up and I have to do the same thing and remove the battery. The screen freezes and I can't turn it off. I have twins and I'm going to see if the game freezes up on her leap pad. If it does I'll know it's the game.
885399
I have tried the factory reset and clearing the cache of the Google play. We even called Google and they said this manufacturer is not licensed for Google Play. I certainly hope that is not the case as it is advertised as having Google Play on them. I bought 2 for my kids for Christmas and was beyond frustrated this morning. Any other ideas?
1092373
My son is having trouble with that too. He finally got Polly to accept one. Now at least he knows it can be done. Make sure you turn the sound for the correct picture on. Can you save the game? We havent figured how to save it.
749326
Both of mine were loose but still charged. Now both chargers no longer work. Anyone bought a replacement charged? If so, which one?
557830
It was out of warranty. Which is fair, it was, but this was the second unit that bricked. Seems like a huge waste of $50 now. Buy a used android phone like an inspire, they are faster anyway and you can hook them up to your tv as well.
452326
I had the same problem. Try to mate rest the phone. Should fix your problem. There are videos on YouTube.
1979407
As of today, I would not have given this tablet such a good review. My nephews tablet is frozen/locked and it won't do anything at all anymore. Also, I've noticed that unless the charger is held in a certain position, the tablet will not charge properly. I've decided to spend more money on a nice one for my son as a gift for Christmas this year rather than keep trying to get this one charged and working properly. Very unsatisfied with these tablets now!!! Good luck getting your app to work and I sincerely hope your tablet works well, it's not a bad tablet for the price but you definitely get what you pay for!! As of today, I would not have given this tablet such a good review. My nephews tablet is frozen/locked and it won't do anything at all anymore. Also, I've noticed that unless the charger is held in a certain position, the tablet will not charge properly. I've decided to spend more money on a nice one for my son as a gift for Christmas this year rather than keep trying to get this one charged and working properly. Very unsatisfied with these tablets now!!! Good luck getting your app to work and I sincerely hope your tablet works well, it's not a bad tablet for the price but you definitely... » Read More As of today, I would not have given this tablet such a good review. My nephews tablet is frozen/locked and it won't do anything at all anymore. Also, I've noticed that unless the charger is held in a certain position, the tablet will not charge properly. I've decided to spend more money on a nice one for my son as a gift for Christmas this year rather than keep trying to get this one charged and working properly. Very unsatisfied with these tablets now!!! Good luck getting your app to work and I sincerely hope your tablet works well, it's not a bad tablet for the price but you definitely get what you pay for!! « Show Less
2094313
I would try to go through Amazon's customer service first and if both them, the company that makes the tablet should send a replacement unit. Especially if it's only 2 months old.
1497333
I've had the same problem. At first, I took it out and put it back in but after a few times of doing that, it didn't work any longer. I also tried turning the switch on and off and that worked at first, but alas, no more. For this much money, can't Mattel get it right?
2025208
We have the same problem. I was going to try to find someone to salvage the tablet due to it quitting not long after we got it. But finding someone to replace the screen has been the biggest problem. Even custom shops have not been able to do anything with it. If you find anyone, please share. I wish you luck in your endeavor.
1786360
I am actually experiencing the same thing. I sent amazon customer service a message and I am waiting for a response. I think its a glitch in the tablet. I purchased 5 Tablets and only one of them is giving trouble.
1747220
I bought your toy on Amazon.....in Upload disk, startup file is missing......support service in the company- is not working ...!!!!! I sent an email ... no answer!!!!!!upload the missing file (or full soft from the Site!!! - not possible too!!!not running !!!)contacts on the site, does not work too ...I will try to call later,but something tells me, is useless.....
1326947
The free ones aren't downloading. It's stuck at 98% or something. But the ones that I paid for did download successfully.