i order one, i just recived it today and there is no power supply, where do i calll to get it send to me
488974
I didnt get a power cable either! But you can use an old laptop charger (12v)
184685
sorry it took so long to get back, just make sure u got all the connectors plugged in and have a good power supply. try to test the power connectors if there not a name brand on something u know that works to rule out a fault power connector
627330
i wish i could help...my unit stopped working 3 weeks after purchase and has not worked for the past ~month. i will most likely throw it in the trash can. the manufacturer said they would send me a power adapter. i never recieved it. i am thinking twice about ordering anything from amazon as they appear to not care at all for their customers. it maybe time to revisit the brick and mortor stores. sorry for the venting. i wish could have helped
2263703
Do you have an adequate power supply for the device? If so then it may be defective.
212045
When I receive mine, it did not have any other power adapter hardware inside it.... sorry.
1610196
There was not one provided with our package so we purchased a power supply from MonoPrice.com for $5. It's not to say they don't provide a PS now...but for $5 you'll either have one or a spare. http://www.monoprice.com/Product/Index?p_id=2220
306118
Good Question. I bought two of these about 8 months ago. The power supply went bad on one and I contacted A.L. about a replacement under the one year warranty. They are providing one out of courtesy, but they pointed out that Amazon bought the units without warranty; so for any other warranty problems I will need to contact Amazon. Mine are not refurbished, nor did the web page say that Amazon was warranting them rather than the manufacturer. I appreciate Altec's offer to send a new power supply, but am troubled about other purchases I've made from Amazon. If I learn more, I'll post it.
584411
Have you tried a new power supply? Mine stopped working suddenly as well. Power supply did the trick.
1144927
I gave it to my computer guy. But I remember him saying I needed a new power supply to run it. Sorry I wasn't more help.
1966934
Just go on ebay and order a 12 volt 10 amps. power supply.I just buy one at 30$ shipping included.If you have time to wait a bit and not too much money to spend on it.
402419
Mine didn't come any neither but worKS fine. You have to plug a USB for power.
1788693
I don't have that particular psu. Why don't you try going to their website or simply google it?
109896
My power supply went out after 45 days. That's aggravating, but the real problem is ASUS customer support for this obviously common problem. I would have to fax them a form with my personal information to include name, address, phone, email, credit card, expiration date, and my signature acknowledging that I will be liable if I don't ship back the broken power supply within 14 days at my expense! Only then will they send me a replacement via FedEx ground. When I pressed a supervisor for other options, I was told the only other one was to buy a new one from their e-store. What terrible customer support for a product under warranty! My power supply went out after 45 days. That's aggravating, but the real problem is ASUS customer support for this obviously common problem. I would have to fax them a form with my personal information to include name, address, phone, email, credit card, expiration date, and my signature acknowledging that I will be liable if I don't ship back the broken power supply within 14 days at my expense! Only then will they send me a replacement via FedEx ground. When I pressed a supervisor for other options, I was told the only other one was to buy a new one from their e-store. What terrible... » Read More My power supply went out after 45 days. That's aggravating, but the real problem is ASUS customer support for this obviously common problem. I would have to fax them a form with my personal information to include name, address, phone, email, credit card, expiration date, and my signature acknowledging that I will be liable if I don't ship back the broken power supply within 14 days at my expense! Only then will they send me a replacement via FedEx ground. When I pressed a supervisor for other options, I was told the only other one was to buy a new one from their e-store. What terrible customer support for a product under warranty! « Show Less
2072707
I didn't get one either. My unit totally stopped working. After. 2 months. And it's too late to return.
1998924
I just mailed mine back today for a broken power adapter. I'll let you know.
1899850
Go on E-Bay and type in ( Power Supply Adapter PA-11620-DVAB 11.6 VDC 200MA ) and a brand new one from CJHDIRECT STORE should come up. I think it's $16 including shipping.
2073146
Mine went out and they said they are shipping me a new one. I am still waiting but the tracking number says it should be here today. Sooooo... The person I was interacting with via email was polite and ready to make sure I was a satisfied customer. I can answer this question better once I receive it.