We purcased this micro plush blanket last year and are now having trouble with no heat on one side Is this blanket still under warranty? jks
34593
it has a 5 yr. warranty. mine failed, and after 4 years of use, they said they are sending me a new one.Haven't got it yet, but I have no reason to doubt them. Customer service was very good......answered thephone right away and listened to what I had to say and said they were sending out a new one.
34594
Hi Kathleen, I just replied that I didn't know about a warranty for our blanket. I did a quick search about the blanket and found one review that had the following text - "The product is backed by a five-year warranty, and several users report the customer service department was at least friendly, though perhaps not always helpful." Digging a little further found this note - "5 year guarantee from the manufacturer, Perfect Fit Industries (since 1932)."Finally, here is the contact information regarding the manufacturer:Perfect Fit 8501 Tower Point Dr.Charlotte, NC 28227 800-864-7618 custserv@pfisleep.comBest of luck resolving your problem. Roy Hi Kathleen, I just replied that I didn't know about a warranty for our blanket. I did a quick search about the blanket and found one review that had the following text - "The product is backed by a five-year warranty, and several users report the customer service department was at least friendly, though perhaps not always helpful." Digging a little further found this note - "5 year guarantee from the manufacturer, Perfect Fit Industries (since 1932)."Finally, here is the contact information regarding the manufacturer:Perfect Fit 8501 Tower... » Read More Hi Kathleen, I just replied that I didn't know about a warranty for our blanket. I did a quick search about the blanket and found one review that had the following text - "The product is backed by a five-year warranty, and several users report the customer service department was at least friendly, though perhaps not always helpful." Digging a little further found this note - "5 year guarantee from the manufacturer, Perfect Fit Industries (since 1932)."Finally, here is the contact information regarding the manufacturer:Perfect Fit 8501 Tower Point Dr.Charlotte, NC 28227 800-864-7618 custserv@pfisleep.comBest of luck resolving your problem. Roy « Show Less
34595
Hi Kathleen, I just replied that I didn't know about a warranty for our blanket. I did a quick search about the blanket and found one review that had the following text - "The product is backed by a five-year warranty, and several users report the customer service department was at least friendly, though perhaps not always helpful." Digging a little further found this note - "5 year guarantee from the manufacturer, Perfect Fit Industries (since 1932)." Finally, here is the contact information regarding the manufacturer: Perfect Fit 8501 Tower Point Dr. Charlotte, NC 28227 800-864-7618 custserv@pfisleep.com Best of luck resolving your problem. Roy
34596
I happen to have my instruction book still out and it indicates a five year limited warranty. Website is www.perfectfitindustries.com/support
34597
I would contact Amazon or LandsEnd/Sears to ask for advice on the warranty. Mine has been super so far!
232606
I never had this issue.... It has literally been the best blanket we have ever purchased!! I only by aden and anais products now, they are our favorite and our childrens favorite!!
1613145
Mine is doing the same thing. I even cranked it all the way up to the highest setting. I can still touch the flat iron face without singeing my finger- barely warm. I haven't even had it for a year and already it's pooping out. I guess I'll never look for a discount on the internet for my electronics! I'd rather spend the extra to buy it at a store I know I can go to and get customer service or a replacement product. Sorry about your (and my) luck!
10838
It is new and it didn't come with a warranty. We put a heater in it but it didn't seem to heat it up very much. But we really like it.
431201
BTW, mine is soft, warm and the fur is in tact. I even machine was and dry it. The person who complained may have bought a cheap knock off. We have 5 blankets and they are great! Amazon seems to be cheaper than Ebay on these. Also, if u search fleece u may get the short fur or flannel type blankets.
1643597
I did have one blanket that after about 6 or 7 months of use a couple zones went out but the manufacturer sent me a new one and to date have had no problems. Plug the blanket into control unit make sure all three are secure then plug unit into wall outlet turn power on in the back of control unit press power button on the front of control unit adjust time and temperatures make sure to press the button beside the temperature and that there is a little red dot indicating that each zone is on then press start button on the front of the unit. Hope this works for you cause these sauna beds are assume! If not try contacting the seller or manufacturer. Also, always make sure to unplug the control unit from the wall outlet after use.
560290
My heater never lasted through one winter season, we actually bought it in april, used it a few times. it quit working, makes a rattling noise and does not blow any heat. tried to email the company several times, but they never responded. I also called a few times but didn't get through
1236003
I am fighting with them right now since a cooling unit went out on the right side of the unit and no longer keeps set temperature on that side. email them at : service@whynter.com. the warranty is one year. mine is only 3 months old
1656645
Bought and put into use in October 2013. So far really good. We love the feel and it heats up quickly. We have had many Sunbeam blankets over the years and each last about a year before becoming totally useless and put out little or no heat. This is the best one we have had to date. I thought maybe if I spent a little more it might be better. Also besides the electric blanket part it is a very nice blanket. Can't even feel the wires in the thing and they claim it is washable although we are leery about that. I am keeping my fingers crossed.
168145
Amazon does not help with the warranty. Mine tore after a year and amazon's answer was to find my packaging material and contact the manufacturer.
1920739
I really like mine, it's not like the original electric blankets, where you could really heat up the bed, but they don't make those kind anymore! But this blanket is pretty good, not great, but good.
2267753
Miss Gosset; The company advises you not to open the heating unit but if you call them they will tell you how to take care of the problem. I still had the warrentee on mine & they sent me a whole new unit. They will probably let you purchase a new electrical unit if you don't have an effective warrentee now. Just give them a call & they can direct you. Hope this helps. Joanna
729869
The one that I have is warm to the touch when it's not in the bowl. If it's not warm at all or the warmth is barely detectable it might be defective.
214448
When I kept this in my bedroom, I left it running all night. It does have exposed heating elements, although inside the device, so probably not a good idea to leave it unsupervised... The cord have never gotten warm. I will add that I just recently experienced the return process under warranty (they are all under warranty for 5 years) and couldn't be more impressed with Vornado's level of customer service. I called, gave my serial number and email address; they promptly emailed me a return shipping label. I advise keeping the box...I sent mine back in it. About a month later, what I believe is the repaired heater showed up on my doorstep! No questions asked! I highly recommend Vornado and this heater. When I kept this in my bedroom, I left it running all night. It does have exposed heating elements, although inside the device, so probably not a good idea to leave it unsupervised... The cord have never gotten warm. I will add that I just recently experienced the return process under warranty (they are all under warranty for 5 years) and couldn't be more impressed with Vornado's level of customer service. I called, gave my serial number and email address; they promptly emailed me a return shipping label. I advise keeping the box...I sent mine back in it. About a month later, what I believe... » Read More When I kept this in my bedroom, I left it running all night. It does have exposed heating elements, although inside the device, so probably not a good idea to leave it unsupervised... The cord have never gotten warm. I will add that I just recently experienced the return process under warranty (they are all under warranty for 5 years) and couldn't be more impressed with Vornado's level of customer service. I called, gave my serial number and email address; they promptly emailed me a return shipping label. I advise keeping the box...I sent mine back in it. About a month later, what I believe is the repaired heater showed up on my doorstep! No questions asked! I highly recommend Vornado and this heater. « Show Less
2083604
It has just started to get cold where I am and it is a lighter comforter. We will need an extra blanket for winter. Just an FYI
185417
I've only had my heating pad for 1-1/2 months but have used it extensively with no problem. I did look up on internet and they do have a 5-yr. limited warrantee which you should pursue as it would seem you're having valid issues.
107443
I was having the same problem. Probably means that it is some how folded onto itself. For safety, the blanket will shut off.