I am trying to open this to put the phone in and having problems
501959
Take the plastic liner off and in clip the little clips on the side. It's fairly simple once you see the little clips. The rubber liner is tight but take it off an you will find 5-6 clips.
501960
The rubber on the outside comes off. It's kinda hard to do but it will peal over the plastic and come off. Then the place is is in two pieces. Top and bottom and they will snap apart. The snap back together and slide back into the outside rubber
501961
The case had a real hard outer skin wich take a little force to remove it's ok it will not break. then there are 3 tabs you have to pop open after you get it tabs open put phone in case. Now put the case back together the outer case is hard ruber it will stretch push all the ruber tabs down and enjoy your new case.
501962
Start at the sides, the grey part and put your nail in between the white and grey and pull the grey out and do this around the entire case. It's new so it will be tight at first but don't be scared to pull it to get it open and put the phone inside. Also there's a YouTube tutorial if you get stuck, type in how to install otterbox on iPhone.
1165319
That's funny because I had the same question! I tried and tried but could not figure out how to get the darn thing open!!!
897950
Make sure you are trying to open it properly. Slide the lock buttons on each side toward the ends of the case, and they should pop open.
2041299
pry off the back starting from bottom, work your way up little by little. There are slight indentations on side of phone to dig your finger nails into. Its a very tight fit, reinsert top first and then bottom to close.
710497
Honestly, my phone came with a problem which requires me sending it back to the store. So until this point I haven't been able to use it.
892079
I just had the same problem. GRRRR What did you end up doing to get it open?
1374497
The same problem happened to me, I had to turn the combination to each number and test the lock to get it to open (the number dial and the turn nob are no attached and will spin freely of each other). Once I found the "new" right number I told my son to leave the combination where it was so he could still open it.
1057681
It is a pain to get open but like they said if u cant get in neither can any thing else, and it might be possible if u were to open the charging port and close in a tiny string of some sort but there are no other places to put a cord unless u close a small cord or piece of string into the case but I dont kno if it would shut then.
131799
Dorothy, I had the same problem. Hold the bottom (bigger part) with your left hand and twist the part just above it with your right hand. Failing this, go to YouTube and see how is done there. This is how I managed to open mine. I hope this helps.
1723214
Cannot open the case to expand anything or replace battery. Sealed like an iPhone
1998634
If you had set a new combination open it by dialing the new combination. If you have not set a new combination then open it with the release button. Good luck.
900883
The same thing happened to me when I first closed the phone up. You need to go back inside of the phone and make sure those connections are made perfectly and completely. If that does not work , go back and start from the beginning of the directions. If that does not work , seek more professional help.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
2164492
When I received mine I could not open it either. I returned to Amazon immediately. I would call Amazon customer service for advice.
2184449
You have to take it out and try again. Just keep trying until it snaps in completely.
246396
look for small square designs on the sides. Pull those apart. After placing the phone inside snap those squares back together.
1452728
I am guessing you might be having trouble with the metal piece. To put it on, start the piece from the back of the phone sliding it forward, doing so evenly. To remove the piece, reverse the process. I found the easiest place to start removal is upper top right corner area. Once started, work around the phone evenly, sliding piece toward back of phone. Hope this helps. I will answer any more ? if needed.