Mine got rusty. Anyone can help?
519894
I have 2 of the Herb Shears, one in Florida which I have had for a long time, one new in Maine. I have never had a rust problem, BUT, I wash and clean them off relatively soon after using, then open them and set them to dry. I have never put them in the dishwasher, but I think you can. Perhaps that would dry them out really good...or perhaps use a hair dryer when setting them out to dry. I have really had no problems with them and us no special handling other than just setting them out, open and balanced on the blades. GB
519895
I hand wash my shears right away and let them air dry before putting them away. Mine are rust free and in good condition.
1042176
I have had mind for three years and it is rusting. I don't think this is acceptable. I am looking for a new one with a different finish.
92688
Not normal. Use a flashlight and check for rust. Return to Amazon if you are within the date to do so; otherwise you will have a difficult time to get a refund from Mastrad, if any.
644252
I have no clue as to why you are getting rust spots. But, I'll bet Samsung knows. My experience with them on our ruptured dryer drums causes me to believe that they are expremely reluctant to do recalls or product warnings. Good luck.
946807
It is best to just replace it. You can try and soak it in vinegar if there is calcium build up on it. For more info you can contact tech support at 1-800-519-8794
253644
After two months, ours also began rusting at the interior seam. It is largely in part due to the manufacturing process used. "Not worth the purchase for long term use."
1476374
For me, it didn't rust, but the metal on the bottom inside became splotchy and discolored. And it happened after the first time of use. You can see what it looks like here: http://tinypic.com/r/zv6h3d/5(I still use it though.)
2267779
are you absolutely sure it is completely dry? any moisture left on it will cause rust. usually I dry mine and then let it sit out (in the air) for awhile to make sure all moisture is gone
1311070
I've had this cleaver for almost 2 years. Never had any issues. Been very happy with it. Try polishing it with a pumice liquid. Maybe first try polishing with toothpaste and sponge. Or a very fine grit wet sandpaper? 1000 grit? Then wiping down with a vegetable oil. I use it, wash it and put it away. Never have seen any rust. Good luck
991584
If immediately after putting it in water you took it completely apart and washed all the screws and springs it could be fine, but mine just got extremely rusty after putting them in water.
2191480
if you know how to open it up so that you can see the cell just lift it out along with the other filters if this model has some, wash the filters. and also wash the cell itself since its mostly stainless steel it wont rust. let all dry overnight or dry it off with compressed air(air compressor air blower type) and put it back together and do that reset and that should do it.
304528
Sorry, but I have no real idea that would lead to success. Perhaps the item has just reached it's normal shelf life and it's time to replace. Only thing I can think of would be to check for corrosion at the contact points as it is an outdoor item that would be subject to humidity however, I suspect you have already checked this. If not, it's a possibility. Sorry if this isn't helpful.
906173
Perhaps contacting the manufacturers would help. Have had no problem with mine so far.
1134414
I used crisco to season mine when I first got it. Every now and then I spray it with olive oil. Going to season it again with crisco here in a few days. Haven't seen any sign of rust. How long have you had it?
260919
Wish I could help you. I have also had mine for some time but without any difficulties. Good luck.
835023
I would contact new trent. I haven't had mine that long and so far no problems. Good luck. Please post and let us know. Did you get replacement parts? If so, I bet there is a video on how to replace.
1267859
Mine got a little tight, I may have put it away wet and caused some rust. I lubricated it lightly with penetrating oil, worked it in for a while, and now it works as good as new. If you're worried about food safety, you could try the same with mineral oil, but the penetrating oil is thinner and will be easier to get it worked in.