Has NEST confirmed the defect in the product that causes false alarms and how they plan to fix this systemic problem with the product?
519657
It looks like they're updating their software to fix false alarmshttp://gizmodo.com/your-nest-protect-just-got-a-whole-lot-smarter-1630455315
519658
They have not. Nest only says they need to be cleaned out or they are faulty and will replace free of charge. The problem is- they are faulty. I've tried 8 different nests 6 of 8 have had false alarms. Iced lived in my home for 17 years, never a false alarm with the builder grade alarms. Just low battery beeps a few time when I didn't change the batteries regularly. I returned all of mine for a full refund.
519659
They have not, but the Customer Service rep I spoke with was very accommodating and gave me the impression this was not the first call pertaining to the same issue. The rep was the one to suggest a full refund, rather than a replacement. I would imagine this is a known issue they're working on, but who really knows.
519660
I have had 2 of these in my home for over a year and I have never had a false alarm. I run the test about once a month and other than that I have never heard them. Sorry folks, you have either received bad units or you have dust or other particulates causing your problems. I am using the 120v version.
519661
We have 2 (our house by code will need 9 total alarms but this issue has us paused on ordering more). Both had multiple false alarms within the first 30 days. We returned each (separately) and were sent new units. Neither has false alarmed and it's been almost a year since the first one (we got them right when they came out).
519662
I don't think they've confirmed it, but I had an original two malfunction and one of my two replacement units gave false alarms also. So either way, the product is junk. I have returned all for my money back.
519663
Absolutely not! I wish they would, because I really want to like them and this product. I returned almost $1000.00 of Nests. I fear they realize this is a problem, but know that if they're going to go with ion sensing instead of photo cell, false alarms are guaranteed.
519664
I purchased 5 of these and they worked great for about 9 months then we got a notification on our phone when we weren't home that said "There is smoke in the kids room!" We called the fire dept because we weren't home. We arrived the same time the fire truck did and there was nothing wrong. 2nd false alarm (2 weeks later) in another room at 2am the alarm goes off (setting off all 5 in every room waking everyone up) false alarm. The next day, another false alarm. After 8 false alarms on 3 different devices everyone started to ignore them other than an annoyance. We finally removed 3 of them due to this issue. I really want these to work. I love the motion sensing LED that lights my way when going to kids room at night. I love that I can see battery levels and get notifications out of the house. But we don't feel safe and when people start ignoring a smoke detector it is causing more harm than good. I wish they would fix it. When you call them all they will do is gladly refund your money or replace them, but they wont admit to an issue or fix it. This issue has been an issue now for almost a year, so they aren't really "fixing" the problem and to be honest the "wave to ignore" feature being disabled without my consent I don't agree with. Make it a setting I can change! When you get a false alarm it says "Heads up! There's smoke in the kids room! The alarm may sound! The alarm is LOUD!" and then every nest screams and you can NOT shut it off without taking it down and removing the batteries, only then will the others shut up. I love my nest Thermostats, I want to love these, but I strongly suggest NOT buying it until they resolve the false alarms.
2035434
Honestly I didn't know that was an option. I really don't think there is one. I am currently at work and will try to remember to look when I get home. I assumed the alarm was preset and/or just went off when levels exceeded above normal levels.
2258307
If the alarm is not shutting off after the door is open and shut then I would send back soon as poss as when we started having prob such as with the battery never staying in unless taped in and now when alarm goes off the pill slot hasn't moved over the next pills and having to do it manually.company in beginning wouldn't help with refund or exchange.I like the machine but there are issues with it!
104925
The sensor came with creases in it that don't come out, I can feel them through the sheets and they bother me while I sleep. This seems like a manufacturing/packaging defect. The iPhone app lacks much of the functionality promised during the campaign. There is no time resolved heart rate or breathing rate available to the user. I have been unable to verify that the "smart alarm" functionality works, it seems to go off at a predetermined time (i.e. exactly when you set it to go off before you go to bed). An Android app is currently non-existent despite its availability being promised by Beddit at launch time. The user must manually input (in the iPhone app) when they go to bed and then manually input when they wake up, otherwise the app will not be "measuring." The company clearly does not understand the concept of a smart sensor. Breathing rate and noise monitoring data are non-existent. The heart rate data is averaged into one number and displayed to the user after stopping measurement at wake up time, the accuracy of this number is poor (as confirmed by a traditional heart rate monitor chest strap). The nightly sleep data is made available to the user upon waking as nebulous rectangles with rounded corners seemingly indicating general times when the sensor registered the user as being wake awake or asleep during the night. The manual that shipped with the product has pages with white backgrounds and was printed with WHITE ink (I thought this must be a joke). Overall the product experience has been extremely poor, both on the hardware and on the software side. The company clearly has no pride in their work (or else they would not have shipped), no quality control and lacks people with the necessary skill sets to bring a product to market. Stay away.
2020903
Yes it has a hush feature, but it does not work.I had this before upgrading to the wired ones after a remodel (state requirement). The hush feature does not work on either. On the wired ones it is worse though because once an alarm is sounded it is repeated by all the other devices regardless of whether the original device is connected or not. So once one alarm has gone off they will all continue to sound the alarm until each has been disconnected.Just dumped $500 on Nest protect replacements. Once those are in I am going to have great fun smashing this dangerous rubbish up with a sledgehammer. Allowing them to go on sale is shameful. Yes it has a hush feature, but it does not work.I had this before upgrading to the wired ones after a remodel (state requirement). The hush feature does not work on either. On the wired ones it is worse though because once an alarm is sounded it is repeated by all the other devices regardless of whether the original device is connected or not. So once one alarm has gone off they will all continue to sound the alarm until each has been disconnected.Just dumped $500 on Nest protect replacements. Once those are in I am going to have great fun smashing this dangerous... » Read More Yes it has a hush feature, but it does not work.I had this before upgrading to the wired ones after a remodel (state requirement). The hush feature does not work on either. On the wired ones it is worse though because once an alarm is sounded it is repeated by all the other devices regardless of whether the original device is connected or not. So once one alarm has gone off they will all continue to sound the alarm until each has been disconnected.Just dumped $500 on Nest protect replacements. Once those are in I am going to have great fun smashing this dangerous rubbish up with a sledgehammer. Allowing them to go on sale is shameful. « Show Less
1748930
I chiecked with Invellop. The wake/sleep problem is now fixed. The following is their reply.Yes, it has been fixed. The black once is available at this moment, and colored once will be available this Saturday. Sincerely,INVELLOP
1882114
Maybe is defective cuz all you have to do is set the button on alarm, if the chime work, that means is installed in the rigth way. Make sure the alarm isnt on away mode
1631857
I am also having the same issue and several emails and phone calls to the manufacturer have thus far gone unanswered. Please share if you find a resolution.
1492136
I donot think a failure sensor will disable the system. The alarm will sound if the sensor is triggered before its destroyed
1712416
I don't know. The company does answer their phones. Maybe if enough of us call they will fix the problem!
861083
I chiecked with Invellop. The wake/sleep problem is now fixed. The following is their reply. Yes, it has been fixed. The black once is available at this moment, and colored once will be available this Saturday. Sincerely, INVELLOP
603877
If it is moved or gets jarred it will make a loud "chirp" as a warning. I haven't had any false alarms with it. I believe if the alarm is triggered that it goes off in like 15 seconds unless the code is entered before that.
604880
From what I've been reading, previous to September 2014 there were issues with the alarm going off for no apparent reason. But that software has been updated and the problem has been resolved. I purchased 3 of the hard-wired ones the end of December 2014 installed them mid-January with no problems. I test all 3 the first day of every month as well. Great product!
704620
No. I've checked vendor website. Nothing about mute alarms. Also checked tech forums re: Tripp Lite battery backup, all had same complaints with no solution. If you come across the answer, please post link to it somewhere. For now, will keep Googling for it.
2229574
Happened to me at 1 am a few times! It is alarm. I don't have it handy or I could give more details. The instruction sheet should help you out though. Good luck :)
326611
I just got mine and everything seemed fine at first but then I started getting false alerts after a few hours. It turns out, I had installed it so that the arrow pointed down when the door was closed. Turning it around so that the arrow points up with the door closed fixed the hypersensitivity problem.
552455
I'd suggest going to a local car alarm spot and have them take look at it because a lot of times its a simple fix within the car like syncing the devices again.