I bought this for my husband last year but somehow lost the USB/aux cord and we have never been able to replace it. Advice? Contact info for QQTech?
507777
I tried to contact since mine died after a minute i the pool... and the address i found is somewhere in shanghai so i figured for the price id just buy another one...
1080568
I made the mistake of purchasing a new Dock, only to find out the cord was the problem. HP does not sell the cord. I have yet to find one on line.
1543177
I have this problem, too. At the moment I have a binder clip on the cord right below the jack that is doing the trick so it seems like its a problem with the wire. I wonder if a replacement cord would fix the problem?
1153932
hey there! ya, i was about to write a follow up. i got an insanely nice woman on the phone at AT support (found the # on the website) and she sent me a replacement cable for free. kind of amazing really. i would expect to pay at least the shipping if it hapens again. it kind of feels like i got another Xmas present because i wouldve had to buy a new set of headphones if i hadnt found a replacement cable. AT has won itself a loyal customer.
1553604
I did not have mine long enough to get to use this option. My usb port like all the portable speakers I have gotten online all seem to get loose & disappear into the unit. I had to return mine 3 weeks into owning it & did not repurchase another one. I am sorry I couldn't be of any help on this & hope if you do buy one you do not run into the same issue. Blessings, Kristie
1899433
Call humminbird, they will give you a service number to write on the box and they will tell you the address to send it to, they fixed mine for free and it works perfectly now! Only took a few days to get it back after I sent it out too.
695426
Klas: Thank you for the info - My biggest problem was knowing what kind of cord to search for - usb to 3.5mm jack was all I needed to find a cord multiple places, especially ebay that has many for dirt cheap. The Antec site does have the cord, but they wanted $10 for shipping!! no way.
412248
If you can ask him that would be great just ordered this and am wondering if he used a media cable or a usb to rca cord. I ordered a few but see that some do not work. Don't wanna waste my money. :-) I have the ipod cord so maybe its the same one?
349911
I found out it wasn't the unit - the cord/charger was bad. A lot cheaper to replace than the main unit. If you know someone else with the same model, try borrowing their charger cord and testing it with your unit. Odds are that's the problem. Good luck.
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
159329
I have the same problem, it's a fault with the chord it's too thin. you can get one from Radio Shack or similar places. Just ask for an auxiliary audio chord and they'll provide it.
2282839
I am having the same issue in the same time frame. It never worked with the plug, only via usb cable. Now it won't charge at all. Mine came with 1 year warranty.
292901
Had a similar issue; it had to be replaced. Based on what I was told when I called them, the initial batch of these went out with this sort of problem. In my case, while it still worked, it would no longer charge and was not recognized by the computer's USB port (I tried it on several different computers). As I recall, mine did not have a model number on it, which was their indication that it was one of those in the first batch.
1034343
I got the cord. Just return the article. Ask for return and they will send you a return for mailing and send you a new one.Cub
869285
I had the same problem but was within the 90 day warranty. I contacted Altec Lansing and ended up sending the entire unit back to get a new one...just for a power cord. It also took about 2 months in total time. Very disappointing experience, both in the product and the hassle.
241473
I have read the same thing, but both J&R; Music and Amazon continue to sell this item -- is it an upgrade ... a NEW model ... or a close-out of the old potentially "defective" unit?
440256
You may need a new cord. I just plugged in the end into the speaker and the USB end into a wall plug like for your iPhone. The USB part also charges with computers and ps3/xboxes to. If it is not working it may be your coord I would email the company.