Do you warranty the little egg pans? I just bought this product and one of the egg pans is bubbling and peeling apart.
518582
Contact West Bend Monday through Thursday, 8 a.m. - 4:30 p.m., Friday, 8:30 a.m. - 4 p.m. C.S.T. at 866/290-1851 West Bend Housewares for replacement parts for model TEM4500W.
518583
I have the same issue, it would be nice to receive a replacement egg pan. i also asked if there were replacement parts available. no answer to date / I did clean off the bubbles and the pan still works.
518584
I did just because I thought it was a good idea because the new ones I bought are gifts. I've had no trouble with the one I own and I've had it over a year.
518585
I'm about to call today too. My husband used it with those little flecks and 2 days later had acute appendicitis. I'm certain it had nothing to do with it but he thinks otherwise and refuses to use it until we get new ones. Thanks for the info!
518586
You can order replacement parts here too, they are pretty cheap. http://westbend.com/support/replacement-parts/toasters/tem4500w-egg-muffin-toaster.html
518587
I don't have personal experience with this but I did read a review on here where that was mentioned. They said they contacted West Bend and they sent them new ones. You might try that.
518588
Thanks to the review tip I just phoned West Bend Housewares at 1 866 290-1851 and they are sending replacement pans to me / no mention if this was an ongoing issue / i suspect it is, but they are very helpful and no questions about use, simply we will send a replacement.Many thanks for the review question process.
518589
I have the same problem and will call for replacements tomorrow. My answer is to show people it does happen and I've only had this a short time.
2239416
I'm sorry you are having such a hard time with your cookware. If you purchased this second set thru QVC, they may take it back,although I don't know how long ago you made your purchase or perhaps it's just this one particular piece and lid that you can have replaced, I would contact QVC since you bought the cookware through them. I personally have not had any issues at all with my cookware, I have been delighted since I took them out of the box. I hope you can get your situation resolved! Lori
1262851
Same thing happened to me. I was thinking I may have moved the ring slightly before the egg was cooked enough to be set. Also I washed carefully when through and now they keep getting a white powdery appearance on about half of the surfaces (inside and out)
85541
I've only had them for less than one year, but so far I have not noticed any "bubbles" on the inside of the frying pan. The only problem with the cookware set are how sensitive the pots and pans can be to light scratches from certain food items (ex. sugar)
1021528
I didn't even realize it has a lifetime warranty. I have a dent in mine, no idea how. Still love the pan though, but maybe I should check on that warranty. Sorry I cant help answer your question, but when I do check into the warranty I will post my experience here.
1425270
Beware buying these pans, I purchased a set of Belgique copper bottomed saucepans about seven years ago. They came with a for life warrantee. Now the thin copper layer is beginning to peel off on two of the saucepans. I was told by Macy's that this is not covered under warrantee which only applies to manufacturing defects. I was also told that it was my fault for using too much heat (gas) and that these pans must only be used with low or medium heat. Nothing in the instructions say this.
2140725
I haven't had any problem with mine, but I usually cook my eggs in a smaller pan. If the pancakes are cooked on one side until the bubbles come up, there should be no problem!
1991559
I would say that yours is flawed. I have been so happy with mine that I'd be surprised if you were treated less than graciously by the seller. The total non-stickedness of this pan is part of what makes it great. Get a good one.
910189
Yes, I think it happens when some of the inside of the egg seeps/bubbles out of the top of the egg. You're right, it is a hassle to clean. Sorry, I don't have any suggestions.
1105601
I have had mine since November 2011 and they are like brand new. I just love them and would not part with them. I have tried many non-stick pans and they just did not work out but these are super. They are also so very pretty. I just take my sink sprayer and rinse them with hot water after they have cooled. I then take a paper towel and dry them and they are good to go.
913266
I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I was sent a brand new replacement skillet. I encourage you to be firm and stand your ground. These pans are worth the money!! I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I... » Read More I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I was sent a brand new replacement skillet. I encourage you to be firm and stand your ground. These pans are worth the money!! « Show Less
2145363
I make eggs in mine every couple days - the nonstick is great, I never had any problems. I did break the yolks a few times but I think it was my fault, not the pan's. :)
1957387
You're going to need the warranty so great question! We have received two defective contraptions -- both motors went out and the 2nd replacement's handle broke. Furthermore, the non-stick surface inside the replacement was much, much cheaper quality.
1482241
I have never had that happen. If they cracked when you were peircing them, try using a twisting motion. If they cracked after you put them in, was the unit already hot? I put me eggs in cold. I may be guilty of not reading the directions, because I've had other egg cookers.
1976450
I believe these pans have a life-time warranty as long as it was treated according to the care and use instructions by the manufacturer - I would check with de Buyer
2108274
Sorry, I really don't know, since I haven't timed mine. I am usually busy working around the house. Why don't you try calling customer service for the egg cooker.
2265465
I have had that problem when using the dishwasher. I just lay the pans on their side for a few minutes on a towel before putting them away.