DVD no longer plays discs We've had this player about 8 months and it no longer "reads" cds. We followed the suggestions about cleaning it and we tried.It couldn't even read the cleaning cd. All this was okay since we didn't even know that such a tool existed! But our problem is not solved. With only a 3 moth warranty for labor and a year for parts, it looks like we need another blu ray- netflix compatible player. I am not happy about this since the reviews on the others are less than stellar. We thought we were buying the best, but that didn't even last a year.Anyone with a similar problem? DVD no longer plays discs We've had this player about 8 months and it no longer "reads" cds. We followed the suggestions about cleaning it and we tried.It couldn't even read... » Read More DVD no longer plays discs We've had this player about 8 months and it no longer "reads" cds. We followed the suggestions about cleaning it and we tried.It couldn't even read the cleaning cd. All this was okay since we didn't even know that such a tool existed! But our problem is not solved. With only a 3 moth warranty for labor and a year for parts, it looks like we need another blu ray- netflix compatible player. I am not happy about this since the reviews on the others are less than stellar. We thought we were buying the best, but that didn't even last a year.Anyone with a similar problem? « Show Less
512414
We did send it to LG for repair. It took about three weeks with shipping and all. So far it is working. We use it to relax. Nothing like relaxing with your fingers crossed hoping the unit works!It did come out cheaper than buying a new unit.
294551
Yes same problem here exactly, contacted LG only to find out same thing you said. Bought mine in October 2009 and last month it stopped reading discs, any disc. POS is what this unit is. LG thank you for opening my eyes and I will never buy another product with anything LG stamped on it.
512415
After a year of very little use, my BD 390 would not eject a disk. I took it apart and took the disk player out of the unit. When I manually opened the player (slide on bottom) to remove the disk, a broken rubber belt also came out. It's now obvious why the drawer won't open and close (belt drive is broken). Can I buy a new belt or do I have to buy a new unit?
512416
I had the same problem: it suddenly would not read discs, CD, DVD, Blu-ray...nada, zero, zilch. That happened on the 86th day after purchse, so I went online the next day and submitted a warranty claim. Two days later, I contacted an agent who insisted the unit was out of warranty because the "system" said so. He refused to count the calendar days and said there was no supervisor available. I contacted another agent the next day who said, that by his calculations, my unit was under warranty and very quickly got me an RMA and shipping label. ...pays to be persistent...
512417
Contact LG tech support--they'll probably send you to a sevice location. However, once you know their service location, give those guys a call and see if you can order the belt from them.
1554495
This my original review I reported on 12-7-2013... Just got off the phone with Vizio Support after I connected my New Vizio VBR135 3D Smart Blu-ray Player with Wireless Internet Application to my New Vizio 60" HDTV and my New Vizio Sound Bar and the sound works fine with the Player but there is no picture and GUESS what? Vizio does not produce any more DVD/Blu Ray players anymore and hasn't produced them for over a year now and if you buy one now the firmware is not compatible with the new Blu Ray or 3D formats, GO FIGURE. So I asked them why are there players out there on the market? They said that sellers are trying to off load them for quick cash and WE the purchasers will have to deal with the return/refund headaches if you can even get a refund. So I'm going to say this again "BUYERS BEWARE, DO NOT BUY A VIZIO DVD/BLU RAY/3D Player", Vizio does not produce them anymore. You have been warned. If you purchased on recently, also know that they do not have the recent firmware to play the new disc anyway... Don't waste your money...
1441765
Did you ever figure out what was wrong??? I can't play the latest Wizard Of Oz Blu ray disk from Netflix.Thanks!
939711
Sharp tells me that they have problems with Warner Bros discs and are working on new firmware to fix the problem. A Warner Bros marketing person in LA sent me a Harry Potter Blu-Ray to test, and it too was rejected as incompatible. The player handles old DVDs and those I make myself. But then we have you and others who've posted and tell me that Planet Earth is fine on their Aquos player. So maybe the problem is the unit. I'll eventually find out and let everyone know.
1029201
It happened to me once after I moved to a new house and the DVD player was shaken. It loses the laser alignment and can not read the disc credentials. I sent it to Sony, they charged me about $80, and then after that and they fixed the problem. Has your player moved or shaken?
1374527
I've had this player for about six months with a few freezing issues, all with Netflix Blu-ray movies. I also tried the movies on my other Blu-ray players that also had issues at the same point or not starting at all. I have 3 other Sony Blu-ray players and a Samsung 5000 Blu-ray/HD-DVD player. I notified Netflix of the issue & I had them send me another copy of W. which played perfectly on all players so it had to be the disc. I find that I clean all Netflix movies before playing them because they tend to be so dirty. I love the picture quality on Blu-ray and the upconversion on DVD seems to be as good as my Toshiba HD-DVD XA2. I've had this player for about six months with a few freezing issues, all with Netflix Blu-ray movies. I also tried the movies on my other Blu-ray players that also had issues at the same point or not starting at all. I have 3 other Sony Blu-ray players and a Samsung 5000 Blu-ray/HD-DVD player. I notified Netflix of the issue & I had them send me another copy of W. which played perfectly on all players so it had to be the disc. I find that I clean all Netflix movies before playing them because they tend to be so dirty. I love the picture quality on Blu-ray and the upconversion on DVD seems... » Read More I've had this player for about six months with a few freezing issues, all with Netflix Blu-ray movies. I also tried the movies on my other Blu-ray players that also had issues at the same point or not starting at all. I have 3 other Sony Blu-ray players and a Samsung 5000 Blu-ray/HD-DVD player. I notified Netflix of the issue & I had them send me another copy of W. which played perfectly on all players so it had to be the disc. I find that I clean all Netflix movies before playing them because they tend to be so dirty. I love the picture quality on Blu-ray and the upconversion on DVD seems to be as good as my Toshiba HD-DVD XA2. « Show Less
1398193
if you unplugged it and plugged it back on, and nothing positive happens.....throw it out! panasonic makes garbage dvd players. it is not the panasonic of the past. i keep 5 dvd players in the house, cause i am a movie buff., and in the past i've had all panasonic players. those days are over. i have one panasonic player left and that hiccups every eight minutes on recordable discs. on your problem, maybe you can contact panasonic.com or call them and they can send you, or you can download their software update. it didnt work for me, but it might work for you. if mechanically inclined, and not under warranty....you can take off the cover, unscrew the carriage cover and remove the disc. also sometimes, if the disc is not in the slot correctly., it could jam up, and shut itself off. my dmp-bd871 played well for 4 months, and now it will not accept any disc. i will admit, that before it went kaput, it had the best picture of any other player i've had................irene
440890
I have this same issue with an earlier model (BDP-S350). For me the problem began when my blu-ray player automatically updated its firmware last spring. Even blu-ray disks that played fine earlier stopped playing, although many of the new disks that I've tried work fine. Sony appears to be oblivious to this issue not providing any meaningful customer support. There are several possible solutions posted on the SONY website and on various discussion forums for other models (e.g, turn off the Internet access, clear the USB jump drive memory, unplug the unit from the AC power for a minute or two). None of them worked in my case. I finally gave up and bought a new Panasonic player; out of principle I persisted in trying to 'fix' my Sony blu-ray player for quite a while and eventually decided to pay a few buck to buy my way out of the aggravation). Bye, bye Sony products, hello Panasonic (They also burned me years ago for discontinuing support [e.g., driver updates] for one of their expensive Vaio computers.).
398562
Yep I had a road to happyness with Wil Smith come in from Netflix broken. Player wouldn't play it and it spun and fooled around with it for about 5 minutes and while I was reporting the bad disk to Netflix, it spit it back out. There is a manual tray eject located in a little hole next to the "blu-ray" logo. Use a paper clip to remove it just be careful not to scratch your finish. Remember, its manual so it will take some pressure to overcome the internals.
154129
We have had that product for several years now and it has been trouble free. Being new to the American market, that was a concern of mine prior to purchase, but that was quickly proven false. We are very satisfied with this product. It really does play any dvd, or cd we have put in it.
1648311
Nothing from amazon on this after 8 months. I am surprised and annoyed that they have an app for the tv's but not for the blu-ray players which drive surround sound systems. It seems that amazon supports the lowest common denomintor of consumer devices samsung tv sets, but not the next notch up. Time to move on to a more robust solution, imho.
1966267
It did in the beginning and then it just quit playing them. I took it to the Geek Squad and they were unsuccessful in getting it to play DVD's again. Evidently, it has something to do with the Windows 8. They told me that I could buy a Video Media Center from Microsoft to resolve the problem but since they were not able to install a "Free" Video Media Center, I declined their offer.
1795829
We've had this player for awhile, and just recently we haven't been able to play certain Blu-ray discs, either. Seems to be Universal discs. I feel like I'm wasting my money on Netflix because I've had to send back the last 4 movies without even watching them.
670278
It's crazy. I have an LG Blu Ray player and it has always resumed played on all blu ray disc. However just bought my dad a blu ray player (sony) for fathers day and it does not resume play. I had never heard of the issue before and it is unreal that this is a problem. I cannot believe they can't fix that.
277069
I wish I could help but I bought mine brand new on Amazon about a year and a half ago. The unit is a nice one and I have not had any problems with it. It plays all formats and getting a 5 or 6 dvd changer that also has HD upscaling is getting pretty hard to find.Realistically, I cannot see ANYONE selling a dvd player WITHOUT a remote since it is almost useless without it.
2097943
i have gone through 2 Vizio Blu ray players. The first one stopped playing blu rays although, it still played DVDs. I looked it up online and it said that it needed an update. I went to the website, and looked it up and no update. I contacted Vizio directly by emailing them. I was unsatisfied as I had only had their product not even a year. The guy told me that I was basically out of luck. He said that they no longer offer updates on this model and that I would have to purchase a new blu ray player. I was not satisfied with that answer as it should have been still under warranty. I called Vizio. I talked to a Supervisor. This guy immediately apologized and sent out another blu ray player. Haven't had this a year and the SAME issue. Only I am getting an error when I try to update it, that says it cannot update it. : / I will NEVER buy a VIZIO blu ray player again. I have an LG blu ray player that has been wonderful!!! Haven't had an issue yet. If you haven't had this player for a year then I would call them and tell them your issue, especially if it isn't updating.
405251
You probably won't like this answer. I could only get the player to work on one or two DVDs. I did lots of googling to try to find a fix. Nothing worked. I ended up just trashing it, since it was so cheap. Lesson learned. Find a used one at Goodwill or pay more for a decent unit. You gets what ya pay for.