I bought one and the wire across the sealer is pulled out can you help with fixing problem
499618
I'm sorry this has happened, but unfortunately it is not fixable, or at least it wasn't a year ago. I had a previous one that had this same problem and I tried to get it fixed but was told by customer service at Deni that it was not repairable which is why I bought a new one. The previous one was about 6 yrs old so it wasn't an entirely unexpected problem; since I knew it wouldn't last forever. Occasionally, the bag wouldn't sort of "stick" to the wire after sealing and I attributed that to the problem, so now I hold the wire down with a finger before I lift the bag. This is probably something they should add to their instructions.
499619
I'm sorry this has happened, but unfortunately it is not fixable, or at least it wasn't a year ago. I had a previous one that had this same problem and I tried to get it fixed but was told by customer service at Deni that it was not repairable which is why I bought a new one. The previous one was about 6 yrs old so it wasn't an entirely unexpected problem; since I knew it wouldn't last forever. Occasionally, the bag wouldn't sort of "stick" to the wire after sealing and I attributed that to the problem, so now I hold the wire down with a finger before I lift the bag. This is probably something they should add to their instructions. I'm sorry this has happened, but unfortunately it is not fixable, or at least it wasn't a year ago. I had a previous one that had this same problem and I tried to get it fixed but was told by customer service at Deni that it was not repairable which is why I bought a new one. The previous one was about 6 yrs old so it wasn't an entirely unexpected problem; since I knew it wouldn't last forever. Occasionally, the bag wouldn't sort of "stick" to the wire after sealing and I attributed that to the problem, so now I hold the wire down with a finger before I lift the bag. This is... » Read More I'm sorry this has happened, but unfortunately it is not fixable, or at least it wasn't a year ago. I had a previous one that had this same problem and I tried to get it fixed but was told by customer service at Deni that it was not repairable which is why I bought a new one. The previous one was about 6 yrs old so it wasn't an entirely unexpected problem; since I knew it wouldn't last forever. Occasionally, the bag wouldn't sort of "stick" to the wire after sealing and I attributed that to the problem, so now I hold the wire down with a finger before I lift the bag. This is probably something they should add to their instructions. « Show Less
499620
I really don't know as I'd mess around trying to fix it myself. Upon looking at my deni freshlock it appears the wire goes down inside. I would call amazon cust service & maybe see about a replacement. Sorry that's not much help.
499621
I didn't have that particular problem, but I thought the wire was a very poor design for a sealing unit. Also, the bags are way too thin not to be melted and perforated by a hot wire. Sorry I can't help with your problem.
505332
Did you make sure the wire to have it on is down? Make sure there isn't anything keeping it up when you close the freezer.
2064507
Try checking out this youtube link regarding replacing the seal. It should help. http://www.youtube.com/watch?v=x_ePvpfAkAc
205185
I had the same problem on one of the three I bought. I just put some thick gas rated Teflon tape. Mine was just slightly to big. If it's just way to off send it back
1192567
maybe it has different threads? or is it leaking?if it's just leaking use Teflon tape. if it's the threads, home depot might have thread adapters.
2164393
i had the same issue. what i did was cut some of the green tubing to go over the connections on the pick up tube. to seal it up. that's where it is sucking air in. so i cut pieces about 1" long to fit over each connection on that pickup tube. and problem solved.
2067456
Have you tried usimg that white sealant tape on the connections you have to screw on? That is something that is necessary on things like this yet are not usually included. When I bought my pump it used to leak air as well until I used that tape.
1982933
Hi John, Your product should be sealed. If it isn't, please contact Amazon so they can send you a replacement. Mike
5157
It sounds like you may need a new motor seal oring. Unfortunately this is not a part that we carry separately.
1091967
Sorry, I haven't owned mine long enough to need a new gasket. Have you tried contacting the company directly?
786432
I just pried it up. There is a retaining wire underneath the black cap, I cut the wire with some side cutters and was able to lift off the device.
1503458
As suggested by another respondent, I would guess that your problem stems from the o-ring, since that is the sealing element. I would try swapping the o-ring with the old one and try reinstalling it.
1776028
Take the rubber seal out and wash it also . Once open. I hope I was of some help to u. I had the same problem.
991432
I am having the same issue. The cable seems to have a kink in it. I am going to splice the wire or cut it & then reconnect it with the two freshly cut ends. Don't know if the sale just the cable
665271
The best way to approach this is to use a drill bit gauge and thread the post of the thermometer through the appropriate hole and take it from there. I say this because I drilled a hole incrementally smaller than the post and that allowed me to screw the 7581 through the hole and seal the opening with some high temp gasket maker (auto supply store has this). This created a lasting and non-leaking bond. Good luck. BTW this really works!!
540488
I don't know, the unit is 'sealed'. If I can get it apart I will let you know.
2237252
I take it you have called the company, do they have repair people on their lists that will help you? maybe you need to take it to the fridge repair people, really just saying what I would do. good luck