I can not seem to flip the lever to set the combination. Anyone else have this problem?
603645
I had to send the first lock back. The lever was damaged. Second lock has been fine.
603646
Hi, I had the same issue. I followed the instructions, set it to 000 and was never able to properly set the combination. Now I have a useless lock.
603647
Default combination must be set on the dials ... That is 000. Push the lever left then pull towards you. See: https://www.youtube.com/watch?v=7RiGwzL7e6o
641640
I think you need to use the thin metal rod which goes in to the hole by the combination numbers. Insert the rod in the hole and that should free up the rotating numbers so you can set them to a new combination. Hope that works.
1998634
If you had set a new combination open it by dialing the new combination. If you have not set a new combination then open it with the release button. Good luck.
363108
After doing the correct combo the black handle goes to the left...to lock put back in upright position and turn the dial. I do not have a key with mine
1058448
Open the locks with 000...push aside the foam inside the case & slide the combo setting pin that is on the inside-the-case surface of the lock until it clicks...set the combo you want...slide the combo setting pin back (again: it is inside the case). The latch release buttons have no function in setting the combination.
1167882
Did you move the little lever on the top to the left? It has to be moved in the morning and then turned back on to reset it
2003704
unlocking mine i only press the four key numbers and works well. I only use that button for locking and turning. I guess you touched the button by mistake and it open - that i have not seen. I will try. If it's a new lock it could be a defect. I would try clsoing and opening and repeating what you did to see if you duplicate the failure and if happens again ...return it.
1734266
I am sure there might be a way you can reset the combination. It should be in the instruction manual.
1926620
I also would like to know how to set the lever. It feels pretty much the same to me and I have not been able to find any documentation on the setting. I see reviews that say they set it in one mode or the other. Could one of them reply to this post?
2014218
I think you have to twist and pull at the same time. I can't remember which way you are supposed to twist, so try both ways. If it doesn't move after that I think yours is defective. Mine adjusted without any trouble.
1574831
On a guess do you have the left and right reversed or the top and bottom reversed? I seem to remember needing to reverse my first attempt. It went on differently than I expected.
1191517
Good idea. I had been holding head while sliding lock button. Tried your suggestion. Still doesn't work. Fully convinced now it doesn't work right. Thanks much.
1382683
Our up/down lever stopped working after about four days too. I took the machine apart and couldn't find anything wrong with it and put it back together. We tried it one more time before boxing it back up to be returned and it worked (And has continued to work ever since). I have no idea what I did to make it work but my best guess is there was a loose wire that shifted back onto place. Sorry, good luck.
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
2162417
it should open only on triple zero when you get it to set, slide button to the left and hold , while holding put the desired combo in and the release the button, the lock and pop open....
821049
Are you sure the gear is not broken. Check if you can move the lever backwards and forwards. If you can the try tightening the screw in its housing. If it does not work seek advice from the manufacturer.
2144137
I had similar problem but it was because I didn't refer back to the instructions and got the tension knob & the locking knob mixed up. Boy did I feel stupid! I guess "when all else fails, read the instructions" is not as stupid as it sounds. I hope that is not your problem but it is a thought.