I understand you ship without a cold pack. Is this product kept in refrigerated storage at the warehouse before shipping?
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Hello, Yes, we keep this in the refrigerator until we ship this out. Please let us know if you have any further questions. Regards,
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Hello Cathyann, We are happy to say that we do keep our products in a temperature controlled environment at our facility.
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I presume it is refrigerated prior to shipping as it is recommended to refrigerate upon receiving to keep it fresh. Each bottle came packaged in small bubble pop envelopes but not in cold packs. I don't think it is critical for short term but over longer periods. I ordered about a half dozen of them at once and refrigerated what wasn't being used.
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Hello! In order to maintain the potency of this product, we do require refrigeration once the item is received. However, we do not ship any products in cooled packaging. We have found that the delivery time is not long enough to damage the quality or potency. We hope this information is helpful. Take care. Swanson Health Products
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Hi Teresa, You do not need to keep this refrigerated. We just recommend that you store it in a cool, dry place and away from heat. Thank you. Best, AJ
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Hello Valued Customer, We do not ship any of our product cold-packed or refrigerated. You can be assured the ship time is not long enough to require any kind of temperature-controlled shipping. After much testing, the quality is not compromised during shipping times.
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Thank you for your email. We have previously been in contact with the manufacturer and they have reassured us we do not need to ship this item with cold packs. They have tested this product, and a short period of time out of refrigeration did not result in loss to potency. Once you receive the products you will simply need to store it back into refrigeration which will help prolong the shelf life. The products are stored in a refrigerator in our warehouse until the time it is ready to be shipped. I hope this answers your question. If I can assist you with anything else please let me know.
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Hi Matthew That is confusing about refrigeration. It should be kept in refrigeration while in inventory and especially after opening should be kept in refrigerator at all times. The short time during shipping and not be under refrigeration does not harm the product. There have been many tests on this subject by many companies and especially Renew Life well documented. I have been shipping these products for 20 years and we have never shipped with any type of refrigeration and there have not been any problems with products. Bobby House of Nutrition
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Hello! We do not use refrigerated carriers to ship orders. Please be assured that the product is hermetically sealed and the probiotic count exceeds the label claim to ensure all label claims hold true at the point of receipt for the customer. Refrigeration is recommended once opened. We hope this information is helpful!
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Hi Stephanie. Thank you for your question. Yes. In order to keep the product efficient and maintain its quality, we do recommend you keep it refrigerated once it has been opened. Let us know if you have any other questions. Number One Nutrition.
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No...no ice pack so I called n they gave me the answer that it is refrigerated until shipped...but I live in the desert ...Also sat in my outside mailbox for a day....bottom line its better if u buy at store...
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This item came packed appropriately. Don't think you have to worry about the cold. Never read anything about protecting it from the cold. I just ordered again and live in a frigid area around Chicago and aren't concerned about cold exposure. The bottle does state store between 59 - 86F degrees and don't refrigerate. If it is a concern, you might wait until it is warmer or ask the seller.
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It does not need to be refrigerated but I just started using it so I am not positive about the shelf life once it is open. We used the first bottle when we all were at different stages of the respiratory bug going around and it stopped or reduced it for all of us (me, my son, my mom and my husband) My husband started taking it as soon as he felt the cold coming on and never progressed into the full cold instead he was better before the rest of us who had the cold first which is what prompted me to buy it.
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Yes leave it in the freezer when you are not using. When the liquid inside the pack becomes solid, then pack it in the box.
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this product does not have to be refrigerate.so it's shipped regular in box.
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Refrigeration is only needed after opening this product to maintain its high potency. However, this product is not shipped refrigerated. Thank You,Customer Service
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Hello, Yes, that item is stored in refrigeration and is shipped in a thermal envelope with a cold pack.
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Yes. The box, the bottle label, and the package insert all say to refrigerate it. That means for storage. Having it unrefrigerated during shipping is not a big deal, and you don't need to worry about it when you take it with you on travel. It's not going to be ruined like milk if it's unrefrigerated for a few days.