so i live in the north and was shifting (like a normal person) and the thing snapped on me. how do i get this replaced?
585663
I would call b&m. They have a lifetime warranty on them. This kind of scares me since I have read alot of people have been having them snap off on em.
1619957
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap... » Read More I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. « Show Less
120410
Order a new one from Back to Basics. Or, if you live in Utah near the Provo area, go to the Mending Shed. They have everything!
400475
Suggest you go to Baja directly. Send them a photo of the broken part. They sell parts. Good luck!
549150
I havnt had to replace anything yet but i would try contacting the seller or the my rockin rider website has a customer service number and email
2214348
I'm not sure. You might have to call the company or just replace the whole thing as it will probably cost about the same.
1738796
Hi Paris,It takes a bit of force. Mine is very tight too and I was frightened of breaking it but if you just turn it with a bit of force it will shift.
353320
I had the same issue. Contact the company. They were willing to help me out and got a replacement out to me.
1149217
Same thing happened to me and you can just replace the housing! It's really easy! I think there was just 2-4 bolts connecting the two!
1679918
Grab it from the bottom lip under the edge of the panel and pull firmly. It will snap off. To replace, start by pushing in snaps at the top an work your way down.
1558627
I have not needed a replacement, but I have found similar tips at Lowe's or Home Depot. Take your stick in with you and ask a sales person to help.Jim
1189744
Carol, Have you tried contacting Great Northern? They should have replacement parts or maybe contact the seller and see if they could assist. Maybe they have a contact person.
1094099
Hi Laura, Sorry for the delay. There is a nut that is at the base of the old gear shift or you should be able to twist off the old one.
634372
If it shouldn't have broken (if it's newer, not much wear and tear) and you call the company and bug them enough times, they might send you one. I bugged them about a different problem and eventually they helped me, but it took me many tries.
2188036
I would assume you would have to contact manufacturer directly for a replacement. Surprised this happened, as I used one of the smaller bits to untighten/tighten CV bolts that hadn't been touched in 10 years--used a pneumatic ratchet on it and torqued considerably. You may have had a defective bit on a stuck fastener. I'd call/email the manufacurer and request a replacement.
1803453
Take a picture of the broken part and email it to customer support along with your Amazon purchase number and they should send you a new part. That's how it worked for me.
1375591
the other side should have a bolt of the same size . Pull it out and get a replacement bolt at a do it yourself store.