Have only had this tray since the end of January and today it broke right in half! Is there a guarantee on this thing?
578031
I have never had that happen to mine, perhaps it is defective. I usually take a plastic bag and put the tray inside then bang it in the counter to loosen the ice and they pop right out.
693404
Actually I did not realize the tray came off until I read the other replies. It never seemed to budge when I've cleaned it so I've just left it alone.
265963
The tray is not attached to the armrest in any way except the friction of the rubber feet under the tray and the plastic arms. I'm not small either, and there is plenty of room to put the tray out as far as I need. The problem is that there is nothing supporting the fold out arms that you rest the tray on expect for the plastic hinges, and they tend to crack and break after a while if you tend to pound on your keyboard. It takes months to break (unless you are REALLY hard on it), but break it will. It also causes the tray to jump up and down with the movement of the arms, which is a little annoying. The tray is not attached to the armrest in any way except the friction of the rubber feet under the tray and the plastic arms. I'm not small either, and there is plenty of room to put the tray out as far as I need. The problem is that there is nothing supporting the fold out arms that you rest the tray on expect for the plastic hinges, and they tend to crack and break after a while if you tend to pound on your keyboard. It takes months to break (unless you are REALLY hard on it), but break it will. It also causes the tray to jump up and down with the movement of the arms, which is a little... » Read More The tray is not attached to the armrest in any way except the friction of the rubber feet under the tray and the plastic arms. I'm not small either, and there is plenty of room to put the tray out as far as I need. The problem is that there is nothing supporting the fold out arms that you rest the tray on expect for the plastic hinges, and they tend to crack and break after a while if you tend to pound on your keyboard. It takes months to break (unless you are REALLY hard on it), but break it will. It also causes the tray to jump up and down with the movement of the arms, which is a little annoying. « Show Less
1891409
Mine broke immediately! I haven't needed to replace anything, unfortunately!
167678
As I understand it, this toaster is no longer on the market. So I guess no replacement trays. Sorry.
1633229
Are you sure that the rotating part has not slipped slightly when you placed the food on the tray? Sometimes we have the problem and find that the tray slipped a hair and then from the weight of the food, it slipped enough to stop completely or rubs on the side of the appliance. Was cooking a chicken in a bag (in half-time) and the bag got so heavy with juice that it hit the side of the appliance and stopped completely. My wife loves the half-time. Does not use the regular oven at all anymore.
1423690
Interesting. Mine broke too. I had forgotten about the 100% guarantee. Pls post what you find out.
1884232
Not sure if there's a guarantee but it seems the piece you received was already damaged. Mine is still perfectly ok after more than 6 months of use
1258732
I have not had any issues with the tray mat being broken yet. it comes folded but leave it out and it will expand. it fits like a glove when put it in.
1973926
Mine has warped at the ends. Not safe without adding material at the ends so it doesn't trap a foot and chop it off. I have five of them and they all have done the same with warping. My bottom tray is not staying in place either. the track at the bottom doesn't hold it in place. Will be looking at a different brand.
616063
We've had the same problem. The tray/holder is poorly made and I would not recommend it. We bought it some time back and just recently used it for the first time. My intention is to return it.... as soon as I find a box it will fit in!
1187346
Directly from the manufacturer if you are looking to pay for it. I received mine broken. I contacted the seller and received the replacement directly from the manufacturer (at seller's request).Good luck,
1277614
Hello Christine,It sounds like you have something that is cracked or damaged. I would call Amazon and request a replacement. I hope this helps.Dwight
2098553
yeah...all the plastic will eventually start breaking. It just gets brittle over time. Sounds like its the beginning of the end of your dishrack. I limped mine along for several years as it slowly came apart on me, then finally replaced it. The only thing I really miss is the knife block.
1728851
Try to push it back in and if still no good, you could send it back and I hope and sure, the company should send you a replacement. Give them a call and see what they will say. Good luck and happy new year to you.
515656
ours broke too. we still are able to use it though. i haven't looked into a replacement yet, sorry.
1762627
I recently used the machine for a month in Paris. Same issue....just remove the tray and set it aside!