i ordered a set of 6 but 1 of the balls has a small hole i think since it wont inflate. can i order one or is there a replacement policy.
576985
Not sure of their policy but consider yourself lucky if only one won't hold air. All 6 of ours either lost air or popped within the first 1-2 weeks. I would not recommend these to anyone except for decoration. Lol. Good luck! I'd ask for money back and find a new brand.
612541
Sorry to hear that. We have not had a chance to inflate ours. We will in a few weeks. Check in again by end of May.
300282
If you look on bottom there is a hole that allows to inflate (like a basketball). I personally haven't inflated my set, but I think this should solve your problem. Before trying you might check the Yamuna website QA.
821343
They sent me the ball with a plug in my package. Actually when i take the pump out it deflated a little bit... Have to prepare..
1274848
No, Yes....No Who Knows!? I've ordered this exact ball several times. Most of the times it does not have the hole, this time it does. I ordered the red version of this ball, though no mention of the hole in the description, it came with one. I have contacted them twice, but they just do not seem interested in fixing the description/inventory issue surrounding this. I'm leaving this comment to let others know, it might have the hole or it might not, you will not find out until it arrives. Period.
1314744
Hi. I like this holder but the balls on mine fell off too. You can order replacement balls for $3 from the comany but they dont take credit cards under $10. You have to mail them $3 (cash or check) and they will send you the replacements by mail. Dont forget to include a letter stating that you wnat the replacement balls for the M-913 paper towel holder, and send your return address too. Call them if you have more questions: (800) 822-4776. Their mailing address to send your $3 is:Prodyne9611 Santa Anita AvenueRancho Cucamonga, CA 91730
1314738
Am sorry to hear one of the balls fell off. We never had any issues with the unit left in California nor the one we have now in Portland. My engineer husband suggests you contact the Prodyne folks for an additional ball, as parts like these are generally custom and would be somewhat expensive to replace. Good luck! Rebecca
1690821
If the valve is clogged, re-inflating it with a pump will work. But if the ball has torn or is punctured, you can't re-inflate it. I had 2 dryer maid balls that I really liked, but both went flat last week. They were not quite 1 year old.
1136991
I got mine on ebay and also got a smaller ball. I'm hoping the answers are correct and it will stretch out. I know the ball I already had seems a lot thinner than this one. So maybe that's why.
2284422
I wondered that also, but went ahead and ordered it. It was not inflated when it arrived and is was probably about 5 inches or so. So it may mean that it will function as a ball from 7.8 to 14.5 inches. One we made small and the other we inflated to the 14 inches. My grandson plays with it a lot.
1572150
Good question! Maybe you could pry the ball open at the seam with a knife, replace the 2 little batteries and super glue it back together. I'll try that with one of the "dead" balls that I have and let you know if it worked!
2116802
I don't know because when I recieved the item it had a small hole and wouldn't stay inflated.
556380
The ball is deflated inside of the box. There is a hand pump inside the box that you must use to inflate the ball
96407
Sorry, don't know...do not buy boading balls from Amazon, too many defects, seriously! Buy them from http://baodingballs.com/ thet got good prices, great quality and they're sized in mm's! You'll have the option to pay through Amazon or PayPal. I could not digress more about not buying any boading balls from random sellers on Amazon! I had to have my moneyrefunded because they were crap!
1894345
We purchased two and we were surprised that they were compressed into a rather slender box, but once we unwrapped them and let them re-inflate, they were exactly as they had been described on the site. We have used ours many times and they actually are quite comfortable. If after 24 hours they are not 4" in all areas, I would suggest that you contact the company and request a replacement.
1792082
That sounds truly strange as these balls are very sturdy. Is it possible it was defective in some way? I did, however, purchase a bigger ball. So far, it has held up pretty well. Check how long you've had it to see if it is still covered under their warranty, and let Gaiam know about your experience.
186275
Yes, when I notified JFIT that I received the older version of the ball, they told me Amazon shouldn't of even had the older version in stock anymore. When I told JFIT I did get the older version on 2 out of the 4 balls I ordered they sent me the 2 new ones no questions asked and didn't even ask for the old ones in return. It's a win win either way. But I'm pretty sure all the old inventory has been taken out of circulation by JFIT. Ive had these balls for months now and have used them on hundreds of reps of 10 foot wall balls and they are in the exact same shape as the day they arrived. Def put your order in worries free. Yes, when I notified JFIT that I received the older version of the ball, they told me Amazon shouldn't of even had the older version in stock anymore. When I told JFIT I did get the older version on 2 out of the 4 balls I ordered they sent me the 2 new ones no questions asked and didn't even ask for the old ones in return. It's a win win either way. But I'm pretty sure all the old inventory has been taken out of circulation by JFIT. Ive had these balls for months now and have used them on hundreds of reps of 10 foot wall balls and they are in the exact same shape as the day they... » Read More Yes, when I notified JFIT that I received the older version of the ball, they told me Amazon shouldn't of even had the older version in stock anymore. When I told JFIT I did get the older version on 2 out of the 4 balls I ordered they sent me the 2 new ones no questions asked and didn't even ask for the old ones in return. It's a win win either way. But I'm pretty sure all the old inventory has been taken out of circulation by JFIT. Ive had these balls for months now and have used them on hundreds of reps of 10 foot wall balls and they are in the exact same shape as the day they arrived. Def put your order in worries free. « Show Less