I purchased mine in January and one of the ears doesn't work now. Is there a warranty?
597697
I had a cheaper model from this company that were DOA. I filed a claim on the Jlab website and they sent me a replacement pair very quickly. I don't know how long the warranty lasts. You will need the serial number from the packaging to file the claim.
597698
Whether or not you registered the product they (Jlab) will offer repairs for warranty issues. You may have to pay return shipping but you will get your buds fixed for nothing or at least cheap.
190238
I have the same problem. I had to go back and use my long cord earphones because of that. Let me know if you find out the warranty. Thanks - Kendal
599859
I ordered mine on July 14, 2014, and as of about a week ago (less than three months after my initial purchase) I have lost audio in one ear bud. The cause seems to be a loose connection close to the base of the zipper, at the joint. I can twist and contort the cable to get a brief moment of sound but unless I hold it in place, inevitably the connection breaks and I lose sound again. With anything, there will be imperfections so maybe I just got a bad one in the batch, but $10 for each month these ear buds worked properly seems very expensive.
1118137
Sorry, But i live in Chile. the warranty is not possible here. I only can say that this product is so good. sound is crispy and clean, and mechanism is silent. See you!.
1836667
Yes...actually....but I have not had any issues. What was more worrying for me is the fact there's no warranty in the US so if there's an issue, you can either go back to the store you bought it at or accept the fact there's no support and buy a new pair of headphones.
485307
Yes, you can return the headset for a new one, I did, if your purchaser is still under warranty. The problem is that the ear loop attachment detail is weak, and the ear loop will break off rendering the headset useless unless you like to use your hand to hold it against your ear. Mine has broken off twice without any abuse whatsoever. It appears that many other purchasers have had the same misfortune.
2042569
The right earbud don't sound. How can I take the warranty? I live in Ecuador
326258
Plantronics are good at taking back defective products. I've always had a year warranty on my ear piece, and I've also returned two of Plantronics headsets that was defective and they have replaced them. Just call them and let them know that the ear piece is defective and they will send you a new just like the one you had.
1290222
I suppose, like with any merchandise you buy from Amazon or any retails stores, first thing would be to contact them. I doubt they carry any warranty but it's worth a try. Then you contact the manufacturer. By the time you spent hours and hours on the phone and email, you'd probably be better off getting a new pair for $15.
1720797
They have a one year warranty. If you are like me and go through head phones regularlyI recommend getting any additional warranty you can. Especially Best Buy which will give you a new headset.
175394
I've purchased two sets of these earphones w/same problem on both. I finally superglued the two remaining onto one pair. I've e-mailed Coby about this two times asking where to buy/get replacements and they never even replied :( Sadly both wirings ended up cutting out after less than two months of use. Yes, I got what I paid for.
444709
I'm sorry don't like those people. But you could call them and see if they will resolve it, they don't want to hear about the broken ones but if you get one of the nicer people they might help you with the price. I'm through with tv ears I sent the broken ones and they replaced them for $80+. They don't care that they break !
1623784
The same thing happen to me but it happened to one of the two I purchased two years before. I don't think it should have happened but, I got good use out of them before it happened. As a result, I bought two more Sony MDR-RF970RK headsets and they are doing fine now after six months. I may have been rougher than I should have or maybe not. Would I buy the same headsets again. Yes, are better than anything else I have tried and now I am more careful. Should they be replaced, hard to say. I think in the long run the individual is the only one who really know the answer to that.
2191764
Our TunePhonik headphones come with a 1 year limited parts and labor warranty. Thanks, Mike (employee at Aleratec)
1105815
yes -- a 1 year warranty. in fact, i just sent mine in per instructions from the customer service rep and they will be sending me a replacement. minor inconvenience of not having an earphone for a week or two but process was easy. can't complain with that service. they definitely back up their product so pretty satisfied with that.
1012753
Got mine in April and one side stopped working this week -- I've only had them for 4 months. Customer service has yet to respond. I'm not impressed.
690854
I had the same problem. I telephoned TV Ears and they said that the battery was probably dead. The battery for the older TV Ears is no longer available at any retail store. They could send a new one for approx $65. Instead I ordered a new set of ears (I think it is a 5) for approx $90.