How do i get the case off? I purchased this for my new mac a1502 and the top of the case will not come off! Its too tight, i have tried everything :(
594683
Interesting, mine fit perfect like a glove. Did it snap on easy? Try prying the corners simultaneously
594684
There are tabs, do all of the tabs one at a time, put something in between the case and the frame of the laptop, like a folded piece of paper or coin. Once all tabs are lifted there will be nothing holding it on.
1261544
My mac air 13inch with case doesn't fit in. And I have to put front case and take off back case so that they can fit. It is very tight and I have to cooperate with my husband to get it out every time.
434350
I had an Otter Box as well and I took the removed the entire case. After you remove the outside rubber part the two plastic pieces are snapped together. You should be able to unsnap and both pieces will come off.
1662454
It would take a lot of force for it to come out of the case I would imagine. I actually have a tough time removing it, which is nice.
1537381
My daughter has this case and she actually dropped her phone the other day and the case came off. I have not seen her try to take it off other than that but since it came off that easily I would have to say that maybe your case has some kind of a defect or something. Sorry wish I could help.
1851724
Robert the existing case was already broken and I had to really work and pry off the case. I then placed my new case on the phone. I did not need to take the cover off yet. Sorry I couldn't be of any help.
430368
Its like closing a lid. Just twist it on the case until it is tight enough.
2102581
Try to release it from one of the four corner at the case. Press and slight twist then it shall come out. Just getting used to it. It is best case for iPad that I have known...period, so don't return it !! Good value, very functional and slick.
1460526
The black part on the bottom, you have to try really hard to get that off without breaking the case. When I tried, it broke a little. It's really hard, good luck
1844408
Hello. Down at the bottom of the phone is soft rubber. Pull that rubber down and on the bottom right while pulling the rubber down the the bottom lock to case will pull back. Pull that back and the top facing of the case will come right off. The phone then lifts out. Hope this helps :)
590589
Elizabeth-I have no problems, it fits perfect. When I first put it on, in the excitement I snapped the bottom portion on backwards (hard to tell) I only noticed because I could not take off easily. I put it on right and I have not had a problem. Sorry to hear you are having trouble, because it's a great case; could the case be defective?
201912
I don't have that problem. It's definitely a tight fit, but if it were looser I'd be afraid of it slipping off like other cases I've tried. I've had mine about 18 months (approx) and it's been great. It now has a few very light scratches on it, but better it scratched my case than my Mac. Just bought a MacBook for my fiancé and ordered the same cover for her and hers fit perfectly as well. I guess anyone could get one that wasn't manufactured perfectly but I'm two for two good ones. Hope this helps.
613066
I used tweezers on mine. You get the top started where you turn the phone on and off & it pops a certain way. Is difficult to get off but I love these cases. &#128515;
964230
Put the plastic piece on first, it is 2 pieces that snap together. The black silicon goes on next. Ours had a piece of plastic still on it where the on/off button is. We removed it and the case works great. So, you have to take it apart to put it on. Hope this helps!
1983775
There's two divits on the right side of the case and you can unsnap it there. And then the silicone piece just slips off. Hope this helps.
845490
That's odd. Mine comes off almost too easily! I just lift it off the top. Sounds like you got a fit that's not within specs!
1524744
I had the same problem. If it doesn't fit, email him. It was the wrong case for my type of Mac.