I have a Zeno. It didn't last very long. I'm not sure what model I have. Maybe I just need to replace the head. From the reviews it doesn't seem like it's worth it. Also where do I get the heads or find out what model I have? I have a Zeno. It didn't last very long. I'm not sure what model I have. Maybe I just need to replace the head. From the reviews it doesn't seem like it's worth it. Also where do... » Read More I have a Zeno. It didn't last very long. I'm not sure what model I have. Maybe I just need to replace the head. From the reviews it doesn't seem like it's worth it. Also where do I get the heads or find out what model I have? « Show Less
255997
I'm not sure how you find out the model, but you can't get replacement heads. It is a disposable item. Once its done, you have to junk it and buy a new one. Mine did not work at all (you can see my review from last week), and I would not buy another one. If it worked for you and you want to continue to use it, I would not spend more than $15.00 to replace it. But as I said--it did not work at all for me. See if you can get a prescription for Benzaclin from your doctor. Works a lot better.
255998
If it's a "Hotspot", I'm almost certain you cannot replace the tip. You have to buy a whole new device. From what I understand, there is the Zeno Hotspot (the mini with 80 uses-- usually blue or pink) and the reusable silver Zeno that you just buy new cartridges for. The regular Zeno has replaceable components, but the Hotspot is done when it's done. If you've only used it MAYBE 10-20 times and it's not turning on, I find that with the new ones I just have to replace the batteries and it's good to go for the remaining 60.
1579536
Although I really liked this model, mine only worked for 3 weeks before it quit. Go to Your Account in the top right corner of your Amazon page. Once you get to Your Account, then go to Orders. There is an option to the right that says Return or Replace. Not sure which vendor you got this from; the vendor I bought it from did not send replacements, but Amazon offered a refund. I then bought the portable water pic flosser which I don't like half as much as the Gurin.
2159752
The one I bought to replace mine worked great had no problem with it. Once its the right model for your ill say go for it.
1989799
This happened to me. I called Sonicare and they sent a replacement head. It works fine now.
1185056
I can tell my has worked this way. Also, if I ever have to replace the unit, I would go to the local store and just buy it. There are so many more options out there now then there use to be. Good luck.
1875701
Anywhere you can find them. The replacement heads for these are the RQ12. For some reason they are about $130 a piece AND they are sold out everywhere. Or don't buy the replacement heads at all and buy a new razor. Unless you like the idea of paying $130 a year.
1685344
Sounds like a faulty unit, my last one only lasted a couple of months. It's just a cheap fun thing so I figured I would just replace them as they gave out... Since it came that way though I would say return it for a replacement.
297917
THANK YOU! I was on this site looking for a replacement because mine would not turn on at all, and I was devastated--My Zen has been my constant companion for about 3 years . I came across your post and decided to try it. Whaddya know-- It came back to life! Thanks again! :)
2083513
I would check for parts directly from the manufacturer and then check ebay and Amazon before buying anything. It shouldn't be to difficult to locate one unless it's an old discontinued model.
260899
I think that's a good question...but I bought a new one cause it's not all that expensive. Good luck.
2129862
I saw replacement heads available for sale on Amazon. Enter the model number on your search.
1414687
I have had issues like this in the past. I contacted the seller and they just sent me a new one free of charge, so that is where I started. Also, these units are generic and surfing eBay can yield all kinds of surprises. I paid too much for my unit here, as I found the exact unit on eBay today for less than half price of here . That being said it may be more reasonable to purchase a new unit.
1955485
I bought the complete water system, and reordered when I needed replacements, the Filter, Mineral, and Dome were Junk, Zen would not answer, and you most likely will get the same treatment, don't be taken in, just buy something else. If you buy then! I guess another person could loose a little money. And you most likely will! Know this, they never have got back to me, and it has been like four months. And until they make good, the bad replacements, I will continue to send out these facts.
2183468
In time I bought the shaver head RQ12 (1290)cost $50 for one, now I see about $100. It is unclear for me what's happen after 12 months, but at least will be some alarm, then as I think, some possibility to reset the shaver. But I am not sure. I use the shaver once at three days, so I believe, after after 12 months the head must be OK. If shaver locked after 12 months this thing will be trashed immediately and I buy some from another company (or do not shave at all).
2198024
how do get or acquire new light head. the part at the top of 1 I purchased , the Ultra fire ,has a module with frequency incised wire and bonded fixiation. but mine has not started back up. I'm sure it need's a placement. Where do I find replacer . I need feedback.
1972791
I just bought one a couple of months ago but I do not know if you can buy a replacement head.
2040150
Just email them and they will send you a new one. Good customer service. But I'm on my 3 rd one. I don't think it's a very quality product.