As owners of this product...have you had any problems with it getting hung by the stairs? I bought an ez vac and it kept getting hung by th stairs. I went in to eat dinner and I came back to check on it it was hung by the stairs again and put some deep swirl marks on my new pool liner.....it will be going back!!!! As owners of this product...have you had any problems with it getting hung by the stairs? I bought an ez vac and it kept getting hung by th stairs. I went in to eat dinner and I came back to... » Read More As owners of this product...have you had any problems with it getting hung by the stairs? I bought an ez vac and it kept getting hung by th stairs. I went in to eat dinner and I came back to check on it it was hung by the stairs again and put some deep swirl marks on my new pool liner.....it will be going back!!!! « Show Less
609538
Same problem on my in ground plastered pool. Tried different weights on hose and used the swivel attachment. Tried different lengths of hose also. Nothing works.
609539
When we first install the vac we did have some problems around the stairs. So we installed the round guard and have not had a problem since. We are so happy with this product that we are going to order another for my father in law's pool and cancel the pool service.
609540
No problem with it being hung up by stairs just has gotten stuck a few times by where it connects
609541
Oh I'm sorry. I don't use it everyday. And I took the wheel thing off. It seems to flow better without it.
609542
It takes some fine tuning with weight placement and hose length, but when you get it right it works fine.
1033996
The same thing happened to us. When I had a plumber here for other work, I asked him if he could try to get it off. No luck. I guess it's best not to leave it on your hose for too long or else it will become a permanent attachment.
1061317
Could be your outlet flow...pushing it to one side..could be that the hose is very brittle and does not expand nor maneuver around the pool very well...might need more hose...I add and take out hose, bi weekly it makes the vacuum clean in different patterns....
1091084
I am having the same issue with one that I installed approx two yrs ago for my Mother. It has worked well until the last two to three months, the screen looks clogged at the moment and I am trying to find out how to remove or unclog the screen. I hate to punch through it as this area is known for having stuff in the lines. Would rather not subject the faucets valves to grit if possible. Feel I have located problem but still have no solution to fix it yet.
1177318
I've had the very same problem. After three months it has become so congested that the motor labors hard and then the unit stops working altogether. I've twice tried flushing it out with water through the top and bottom. A lot of black debris comes out, but it still doesn't work properly after cleaning. I had to return and get a different unit.
2188881
The hose on mine became so impacted with carpet fuzz that I had to cut a coat hanger and bend a small hook on one end use it to fish the debree out of the hose, but be careful, as a wire runs through there as well and I could easily see a novice "coat hanger fisherman" breaking the electrical wire that runs down to the head. If you need to open the head, there are four screws on the bottom. Before doing all that, make sure that the dust bin and filter are clear, there is one small passage in the bin that was also impacted, and I had to use a screw driver to dig it out. This is a very quite and efficient vacuum, but emptying the dust bin and cleaning the filter is very messy business. If I ever need a new vacuum, I think I shall go back to using bags. Good Luck: Mike
801657
Mine moves at a very fast pace and it is the best cleaner I have owned. It climbs up the walls and stairs and cleans very well. Maybe you have a leak in a hose piece or your pool motor is to small.
1137412
I found out that there are multiple items within the vacuum that need to be cleaned once a month (depending how often you use it). Make sure you are cleaning the container out so the hose doesn't get clogged. There is also a filter that needs to be cleaned and that is what I found out I needed to clean in order to get mine to start working again. Otherwise, I would take it to an Oreck shop and see what they can do. I bought mine the same time that you did.
17602
Suzanne, I am having the same difficulties with this vacuum. I usually cannot get it open to take out the dirt and dog hair, so I end up pulling it out with my fingers - YUK! I finally was able to get the entire thing apart to wash it all and there is debris behind the screen that I have no idea how to get out, so I just kept forcing water through it...very frustrating. I am sorry that I bought this vacuum. It was a lot of hype over nothing.
1457921
I have had one for 3 months now with no issues. I have extended both pipes to 16foot (water(smooth) and drain(ribbed)). the drain pipe runs at floor lvl. then up about 3-4foot to the drain and has 2 connection in it. for easy to clean if anything gets stuck in it. The water pipe has a cut of vale where it connects to the mains. after my setup i done one dry run. and everything worked and lasted around 20-30mnis. the 2nd run i put in what was left over in the old cat tray (around 5 big bits of you know what) and it picked them all up and flushed them all away with out any problems. I have not had one issue from the unit apart from the pellets do seem to get everywhere but it is wooden floors and we do not have a mat at the unit. but no problem for us. We have not had any smells but thus far not had any left overs when the dry unit kicks in. well to what i have seen but i don't watch it when it does it work. some times when i walk in to the room that has the unit i see the cat on the shelf watching it clean away. both cats used this unit within 2 days but the old cat litter tray was in bad shape and one of the cat has an issue to use the carpet if the litter tray is bad. this is why we get this unit. as we can both h8 cleaning the old litter tray out.
1860800
No issues from me. This vac is great. I have had it fully under water at least 100 times. Disassembles easily for cleaning also. The fish don't mind it either, they come over to check it out while I'm using it.
465140
I have been using this product for years. Never had an issue. I keep my pool clean and the chemicals up, though. I also have a pool that has self cleaning jets that really make the water circulate well. Hope this helps.
1507355
Haha I accidentally sucked it up in the vacuum hose a couple months ago. It ways under the bed. It is small but you fill it with cat and it Velcro closes, it was fun for my cat until it got sucked in vac. heaven
828295
Here's my review. Hope this helps you. They offered to have me return it. I had an expert who owns a central vac shop come to my house to help me clean some clogs in my system. I thought I had something wrong with the intakes also as the powered head sold with this system wouldn't work. The rest of the attachments work fine on just the suction from the main unit, but the powers head that is used on carpets doesn't work. He told me that there was nothing wrong with my system. Amazon provided the wrong hose. A non powered hose. As another reviewer wrote. It shows the correct powered hose in the instructions that come with the system! The correct powered hose costs over $225! Not happy. Called amazon, and they said I could pack it up and ship it back. Not acceptable to me. I got rid of the original packaging and who has the time. I want the complete system that I thought I was paying for. I have been a very very regular customer of Amazon (like at least once a week!). I hope they make this right.
182090
Hi Jan. I would assume that, like every vacuum cleaner, something could be stuck (may be in the hose) preventing the water to be sucked up.
1841482
We have an inground pool with stairs at the shallow end. This is our 3rd year with this robotic cleaner. This pool cleaner will go around stairs, but it will not climb them. My unit climbs the beveled sides, and even the vertical sides of our pool with no difficulty. Please note: the vacuum bags must be kept clean for the unit to run properly.
2026428
Mine is still working but not 100%. It can get stuck but I bet that happens to all of them. To me the hoses are worth the price I paid for it and the fact that it does 75% of the pool relatively well makes it a good investment any ways. I am a firm believer that you get what you pay for.