Has anyone else experienced issues? My attachment came off and pulled the sensor out with it. Not very happy.
602770
Not sure what you mean by "pulled the sensor out with it". I have had the lens viewer pop off the base attachment around the rear LCD, but rarely popped the base attachment off the rear LCD.
2197184
None what so ever.I stopped using it after 6 months as one sensor failed and too much hassle to get a replacement.
1836720
No idea about the sensor issue. I sent my case back almost imeadiatly since it's of poor quality, not leather & selling of oil.
1903925
The upper temperature sensor broke down in about one year. I went back to NewAir asking for replacement part. They never replied after several email request. I gave up eventually.
970752
Assuming it is on correctly (top is thin to not interfer with open and close lever action), some sort of misshape does seem to be involved. Send for a new one. Mine closes completely.
1371284
I haven't experienced that, but have you tried to unscrew the sensor completely from the socket and/or turned the wall switch off and back on (almost as a reset)?
2005542
I tried using another sensor from a different set along with the sensor that came with the receiver it did not work. Sorry.
768831
We had the same problem. I think it was a sensor. We only had ours 2 weeks or so and returned it for a refund.
1353298
Yes mine did this... very annoying.. there is no fix... it almost appears as if the telescope handle was installed upside down the groves are not deep enough or the release lever is defective. . I send it back to get a replacement the next day. hope the replacement works ok..
366933
That hasn't happened to me, but I assume it's either something wrong with the display unit, which has all the circuitry behind it, or there is something wrong with the wiring that's going out to the external sensor. Check to see the wiring and connections at both ends are good to rule out the easy fix of just reconnecting everything well.
1054594
I think I solved the problem by moving the camera lens away from being over the sensor. I found that I had this issue when the lens was over the sensor but not if I adjusted it. Not sure if this helps anyone else.
1098834
It has happened to me two times over a period of a few months. It was definitely cut and not broken. I trimmed the two ends back a little bit and spliced the wires by soldering them and wrapped the wires with electrical tape. It has been about six months since the last fix and the system has been running fine. I added a couple more cameras to my video surveillance system to cover the back yard so, if it ever happens again, I will know who did it.
542593
I had that problem as well. I contacted Nine Stars and the first things that they tell you to do is number one clean the sensor with plain water and a rag and wipe it dry, then take the batteries out and let it sit for 24 hours before putting them back in. Unfortunately that didn't fix my problem so I had to pay to ship it back to them ( it was under warranty) and they fixed it at no charge and they shipped it back at no charge.
1299541
Just close the sensor with a little piece of tape or just put a drop of black silicon on it. Works !
1654173
I would send it back. I have had mine for some time and have had no issues with mine. Sounds like a bad light sensor. Good luck.
2269558
I know this post is super old, but I am sending mines back tomorrow. I heard something rambling around when I got ready to use it for the first time. I didn't think anything of it. Although, it was a little hard to connect. THAT SHOULD'VE TOLD ME SOMETHING WAS WRONG RIGHT THERE. Then, recently, I picked it up and it fell apart. I found all the pieces, and put it back together. I was still having trouble connecting. Then, it dawned on me that the spring was missing upon arrival. I thought I could live with the faulty transmitter...but I can't. Hopefully, they send me a better one.
455487
I had the same issue, as the wire was only 4' long on each.However, I did cut off the existing wire and connected the new sensors with the wire nuts that were included.