After 1 month, this glass protector cracked. Since it has a lifetime replacement warranty, how do we go about getting a replacement?
585545
Same thing happened here. Waiting for a response from Icarez. They make it very difficult to contact them. Even their site does not have a direct link, only and image of the link that you need to call.http://www.icarez.com/icarezcontactus.html
585546
Same thing happened here. Waiting for a response from Icarez. They make it very difficult to contact them. Even their site does not have a direct link, only and image of the link that you need to call. http://www.icarez.com/icarezcontactus.html
585547
I am unable to answer. However, I bought 2 of these recently....one for the Samsung S5 and another for the iPhone 5c and the 5c one has already cracked. I too would love to get a replacement.
585548
You should be able to contact icarez with proof of purchase. They have lifetime warranty if I'm correct.
1311503
Talk to the source - mine broke, they sent me another. That eventually cracked, they sent me two more. That has covered the lifetime of the phone...
1784908
Hi,Thank you for your kind message,Please note that if the outer glass is cracked, it will help to fix this,Should you require any further information, please feel free to contact us.Kind Regards
369248
If you guys purchased the JOTO screen protector from Amazon. Please contact the seller, Tech Vendor directly. You guys could use the following link to contact the seller.
2029462
Mine cracked on installation. They're kind of known for that. Just contact them and they should be able to get you a refund or replacement like they did for me.
1949754
Hello Raj S, The lifetime warranty is offered and handled by ArmorSuit. The replacement is a simple process. Simply go to the following link for warranty instructions: http://www.armorsuit.com/warranty. If you have any questions, please feel free to contact us through Amazon for better assistance. iTech Accessory
504844
Hello Saami H., The lifetime warranty is offered and handled by ArmorSuit. The replacement is a simple process. Simply go to the following link for warranty instructions: http://www.armorsuit.com/warranty. If you have any questions, please feel free to contact us through Amazon for better assistance. iTech Accessory
2222228
Just go to their website and answer a couple questions. I got a replacement screen protector because there were bubbles when I tried installing the first set.
821709
Hello avid-amazon, The warranty is offered and handled by ArmorSuit. It is a simple process. Simply go to the following link for the Lifetime Replacement Warranty instructions: http://www.armorsuit.com/warranty/. If you have any questions please contact us through "Contact Seller" link via Amazon. Have a nice day. iTech Accessory
655083
Yes I am having the same issues. I have replaced it twice. I wrote the manufacturer and they sent me a new base. But they are not lasting more than 3 months. They told me that they make quality products. I believe they need to go to a glass with metal base.
1087358
I sughest sending it back to amazon. my daughter cracked hers as well, but the shipping and replacement cost isn't worth the hassle.
2159057
You contact the people you got it from... From what I understand they are good on there warranty work and should send you a new one at there cost.
700167
Hello Heather, that has been the most aggravating situation for my kids as well as me. If you can find a frame shop that has gorilla glass they can replace it for you, however I have not been able to find one. You can also order gorilla glass online and either try it for yourself or have a professional glass company that deals in windshields try and do it for you. That is my next step. One other option that helps but you will still will have a little bubbles is place the top and your Kindle and a moist free dry environment and that will help a little. The best option though it's try and get that top replaced with gorilla glass. Good luck that is better trust me, I feel your pain and aggravation.
1819772
Honestly the protector worked so well I haven't had to even use the second one. When I bought this they sent me an email right away with all the details on applying it and to use the warranty. Did you receive the email ?
2040405
I doubt it worked for you, if it did it will soon get ruined and you will try to get a refund or new one and Tech Armor will likely choose not to honor their "Hassle Free Lifetime Warranty". Get a ZAGG InvisibleShield Glass for Apple iPhone - Case Friendly instead :)
1452705
I don't know abut the lifetime warranty, but the screen doesn't look like the picture AND there were three all together in the package. I don't know how you get replacements. The protector itself however is really quite good though it tends to have places where it starts to come off and not stick at the top of the screen
529489
I bought the same brand protector for my 3DS and the life time warranty means that you have to send the damaged part of the cover to their address and pay for the shipping of the new cover. And the shipping is ridiculous. If I remember right you minus well just buy a new cover 'cause it's lower price. It's been two years since I got it. Keep your invoice to else they'll not replace it.