I cannot get this to work. The software player you are supposed to use doesnt function and cannot sign in to at all.
63501
When I had a problem with mine, I called customer service - they were very nice and helpful and and walked me through a software upgrade and a reboot.
305959
No, I haven't. I've been trying since I bought it several month's ago but it's never connected. I get same same error message.
317232
I could not get this to work with the software. Returned it and not sure if the money was refunded. I need them to check on this.
2265920
It doesn't appear to be able to with the software provided. You probably can get it to play if you purchase something like Arcsoft's total media player software, another $60 or so. I gave up after downloading few freeware programs and it still wouldn't play commerial Blu-ray discs & returned the player, as the item's decriptions never mentioned that problem beforehand.
1132103
Try uninstalling the software. Rebooting the computer and reinstalling the software. That should work. LMK. Make sure the unit is unplugged until the software is removed and reinstalled.
1002537
Sorry, but that would be a great question for someone much more technical than i, I am just a user and got lucky, but several people chimed in to help and it worked perfectly. Also try YouTube for help installing, it was amazing and easy to do. Good luck.
884665
ah... have multiple droid devices - ipad, etc - changing extension will not resolve this - it is a codec issue - installing vital player on my other droid devices resolved this issue
1037073
I am having the same problem. They say that a software update will fix it but now, even the software update does not work. I am pretty sure I have wasted my money, sadly. I have actually stopped using it.
2061924
Chris Martin is wrong. I downloaded the apk of the latest version of Netflix and manually installed it. I can log in and browse and update my queue. But it fails to connect to the server when I try to stream anything. I presume this is some device check thing. But I don't think anyone has hacked this out of the latest version of the app since it works on all Froyo and Gingerbread devices.
97903
Hi I was puzzling over what kind of suggestions to make when I read that your player is working. That's great! Happy viewing!
534122
Bought it as a gift for a friend. It wont download the driver software off of the small cd it came with. I tried it on my Windows 7 laptop and it worked fine. Tried watching Super Troopers using both WinDVD and VLC Media Player. VLC got the closest to working but displays the red screen of death with Audio. I'm going to check the VLC Forums and try to figure this out. Such a PITA.
398563
Hi Shelley,I sent you a post in another discussion. It seems the Netflix movies are giving me grief!! I'm trying to watch Michael Clayton, and my player says its incompatible. I'm having a tough time installing the firmware update as well... the machine can't seem to locate the dang file on my jump drive. Oh well, maybe the disc is bad.Cheers!
919764
I haven't tried this app. I am only using it to play discs. I have had problems even with that. First one was freezing. Second one had audio issues. Haven't received the third one yet. Customer service has been difficult. Seriously regretting my decision to purchase this player.
1963536
I purchased this and still cannot get it to work. It does not show up clear even at close range. The menu won't change even with the remote. I do not advise purchasing.
2271027
You cannot add new games from the internet. (ie - adding a new app) - it does not work. No instructions on how to do it either. I have a mac, and the disc that comes with the player does not work with it. The paper instructions are not very useful, as they only show a few steps like how to turn on and plug into a computer. I was able to add songs, but had to make sure and convert the songs from my itunes first before I could upload.
1194039
I haven't had that exact problem. My only suggestion is to update your player's firmware. The manual tells you how, but really you just connect the player to your internet router with a cable and turn it on. It updates itself and when it's done you can remove the cable. I believe some of the newer disks have new "features" that can confuse the older firmware.
1413370
Ok so all I need to do is connect the player to the internet and get the update?? Will that solve the problem?