I bought this bag for my daughter..at college in Chicago. It arrived MINUS the Weather Hood. How do I get it replaced?
581716
I would contact Amazon or the seller and let them know. You could always contact Case Logic as well and let them know that the rain hood is missing, I'm sure they will just send it to you. Also, not sure if you checked, but in the top of the bag, in the compartment where you would put food or a drink, that is where the rain hood would be. I almost missed it.
129074
I called the company and they gave me addresses (far away) to bring in for service. I only had this a year and paid over $300, so I was not happy. It turns out that the only problem was the mesh bag, it was caught in the inside gears. I fixed it easily myself. So I suggest you check that out if you have problems in the future.
149151
I would leave a product review or contact the company. They have incredible service and sent me a free replacement strap for free since I lost it. You might have similar luck with the case. Great company to work with.
2196711
Leslie, I'll bet You can contact Gerber directly and they can send a "replacement" or tell You how to order one. My Friend had one custom made from leather at a Tandy Leather Store, it'll last Forever!
534040
All I can suggest is that you send it back.I don't know much about return policies, but you should be able to do something.
1022351
was the bag cut or torn anywhere if so I'm sure amazon will take care of your problem.just call costumer service , they're nice people and will handle your problem.I'm sure they will inspect this product and take care of it.
324043
No I would try to buy from a different seller. My package didn't come with it and after they begged me to take down my bad review and promised I would get my thermobond in the mail it never came.
1365952
I just called Ideal Pet Products 800-378-4385 to get a replacement Flap Bar. Mine had also cracked. I was told that if I still had the receipt that it would be covered on warranty. Unfortunately I didn't, but it only cost me a total of $14.00 to get one shipped out. That was shipping and everything for the XL size. Very pleased with that.
1352092
Just write to their customer service asking for a replacement. Give your original order number and address wherea replacement sshould he shipped. They are pretty good about it.
1284858
I called the company and they sent me one. probably last year. said I had the bags but could not find the holder. a.f.
466435
Believe you can contact weather guard and they will send new ones. Think there was a serial number attached to mine which helps them identify the correct key and lock.
1675435
This is really good bag and I like mine too but the zipper on the bag has problem after used for 3 days. I contacted the seller and then they send me a new one. But you need to pay the shipping fee back to them.
518038
Contact Jewett-Cameron directly. That we are in the process of moving, I cannot presently put my hands on the manual that came with the greenhouse with their contact info for assistance and/or replacement items, but did find the company info online (which is below). I had to call them once and they were great...very helpful. I see where others have replaced their covers/tents over the years directly from Jewett-Cameron. Good luck! Mine is still holding up beautifully!Jewett-Cameron CompanyP.O. Box 1010North Plains, OR 97133Toll Free: (800) 547-5877Customer Service: (800) 955-2879Phone: (503) 647-0110Fax: (503) 647-2272 Contact Jewett-Cameron directly. That we are in the process of moving, I cannot presently put my hands on the manual that came with the greenhouse with their contact info for assistance and/or replacement items, but did find the company info online (which is below). I had to call them once and they were great...very helpful. I see where others have replaced their covers/tents over the years directly from Jewett-Cameron. Good luck! Mine is still holding up beautifully!Jewett-Cameron CompanyP.O. Box 1010North Plains, OR 97133Toll Free: (800) 547-5877Customer... » Read More Contact Jewett-Cameron directly. That we are in the process of moving, I cannot presently put my hands on the manual that came with the greenhouse with their contact info for assistance and/or replacement items, but did find the company info online (which is below). I had to call them once and they were great...very helpful. I see where others have replaced their covers/tents over the years directly from Jewett-Cameron. Good luck! Mine is still holding up beautifully!Jewett-Cameron CompanyP.O. Box 1010North Plains, OR 97133Toll Free: (800) 547-5877Customer Service: (800) 955-2879Phone: (503) 647-0110Fax: (503) 647-2272 « Show Less
1168951
I believe there are replacement bags to purchase. They also give you a couple of extra bags with your purchase.
1284718
Contact HON directly. They'll ship you a replacement. Google should get you contact information for their CS department. They may ask for proof of your purchase date which you can do by printing an Amazon invoice (assuming you bought the chair from Amazon).
2158983
I did not received the bag which should hold the warmer in. So I bought a new bag made of cotton in China.
1563336
Definitely buy a right zip and a left zip. The 'hood' would be the wrong way if you didn't!