Purchased this from Amazon year ago. Loved it but one side of the mattress pad has stopped warming. Can this be fixed?
425993
Just wanted to say thanks for the info - I have had mine for a little over a year, one side stopped working so I looked a little more closely at the connections and it appears that there was a short - thank goodness it didn't catch on fire! I appreciate that people posted the company number and their experiences.
425994
I think it can. I have the same product (although by Perfect Fit) - have had it 7 years now. They went through some gyrations at first with the controllers. With lifetime warranty, they easily replaced them without a return required (just call the company). It's probably just a bad controller unit. I think they've gotten the quality issues settled, because the last ones they shipped me (4 years??? ago) have worked fine since.
1486481
We have not experienced a problem with that and I was concerned because my husband gers over heated quite easily. My sister in law has had this mattress for 3 years and they still love it.
185425
Only thing I've had trouble with is that the cord can kink up if you flip the pad over too often -- it needs to be "unwound" periodically. I've had the pad and/or control fail because of that, and with my new one am watching those "kinks" carefully. LOVE this heating pad!
1900899
No there isn't. Like the others said just turn it back on. However even on warm mine is very hot. I have to put a towel between myself and the heating pad. I have 2 other from Sunshine and they are not like that. So it seems the quality is not there. I would look for another brand.
1618878
You may want to see if Amazon will do an exchange for a new one. Both sides should shuffle evenly.Good luck :)
1142409
It is easly, just take the old one off by pulling the edge of pad over padle. Replace it with the new one, no tools needed
930418
I have noticed the pad is warmer on the bottom than the top. I tried turning it over with the same results. My only conclusion is the pad gets warmer when the animal is laying on it. As for the coils, did you inflate the pad? I personally haven't sat on mine, but my orange cat seems to find it quite comfortable.
181517
You can contact the seller about the problem and they'll send you a new better pack for free. I had the same problem and the new pads are amazing
475983
I have purchased two Table Warmers from massage supplier and they both died after about One year of regular use. I have used a heated mattress pad for a twin size bed for about 4-5 years now with no problems.
337857
Probably will have to replace the switch. worth a try. i have not had this problem. Hope the best for you. i would contact sleep solutions and ask them about he switch. Still should be an easy fix.
1936938
Yes. I have another heating pad that does the same thing. I don't believe it is anything to worry about.
1143274
If you used a heated pad it would make the mattress really soft where it was heated and would not work so well for support. I do not know if it would damage it but it would be hesitant to try it.
642785
Just reset the button to re-heat a 2nd time. But be careful. It gets really toast. ;)
1135219
I did. Fold along natural lines in the pad and turn the pad half way through the heating cycle. Hope this helps. Sarah
2270203
We have had ours in daily use for months. No problems. I would contact the seller and see if you can get a replacement. If you don't get satisfaction make sure to leave feedback. I would expect the seller to be reasonable if you have not had it too long.
2261146
I've had no issues with mine. It's the 2nd one I've had. Other lasted 6 years. If you notice this - I would send it back and ask for a new one. I am sure they will exchange it. Hope this helps!
1540930
We have had ours for several months and absolutely love it. I would call the manufacturer and ask for a replacement.