keyboard issue with flying cursor I purchased this computer last week, but I am sending it back because the keyboard is not working properly. I will typing along and then the cursor just randomly moves to a different spot in the text. It is not a hand placement issue. There were no troubleshooting tips on the ASUS site for this problem, and I couldn't get through to their technical department. So I sent it back. Has anyone else had this problem, and is there a fix for it? keyboard issue with flying cursor I purchased this computer last week, but I am sending it back because the keyboard is not working properly. I will typing along and then the cursor just randomly... » Read More keyboard issue with flying cursor I purchased this computer last week, but I am sending it back because the keyboard is not working properly. I will typing along and then the cursor just randomly moves to a different spot in the text. It is not a hand placement issue. There were no troubleshooting tips on the ASUS site for this problem, and I couldn't get through to their technical department. So I sent it back. Has anyone else had this problem, and is there a fix for it? « Show Less
310941
When that happens to me, I realize it's because one of my thumbs touched the trackpad--and I agree it's a pain in the components. I'll bet there is a setting to turn off the trackpad somewhere (I use a real wired mouse), but I've managed to live with it well enough so far.
155751
If you go to the far right side of the task bar there is a small arrow that points up (the technical name isn't important here), click it once and a small windows with hidden icons pops up. The top left corner of this pop up windows has an icon called ELAN Smart-Pad. Click it and adjust the sensitivity of the pad to suite you, or turn it off.
310942
Thanks, Binx. I actually finally got through the tech line at Asus and they gave me the same advice which worked great. The emailed assistance I received was pretty much useless. Now, if I could only figure out how to make a recovery disc with a USB, I would be completely happy. The directions about hitting F9 during boot up don't work at all.
355192
i have windows 7 64 bit and i had issues with it. updated firware and all. Got the replacement and it did the same thing. Updated that firmware and same thing. The pointer just randomly moves on its own. It is an issue with this operating system you can google it. Tracking issue for mamba mouse. They say it could be from having stuff like hard drives running on the computer desk but not in my case just my keyboard and mouse and monitor.
951221
You mean the keyboard doesn't work anymore? I have not had any problems with my unit and I'm very happy with it. If I had to complain it would be not being able to upgrade the 128GB RAM. Other than that I am extremely pleased. Good luck with your problem. Sorry I couldn't help.
1041468
That is strange. I have actually had no problems with mine at all. In fact, I really like it. Do you think you have the speed set on your mouse pointer too high or maybe the button to roll the screen in the middle is somehow stuck? Looks like you could get it replaced at least.
578451
It's not the touchpad - it's your thumb. I had the same problem until I realized that I was letting my thumbs drop when typing. The cursor jumps to where the mouse pointer is when you're typing. Like most of my problems - it's between the keyboard and the chair.
74363
Thank you. You should be able to discuss this with the manufacturer as to why the letter vanish. I am sure I can buy a new one, but I had a keyboard for 10 years that was still quite legible. The one that came with the PC is shabby. Also, please tell me why this computer is listed now at $845.00 ... Did I receive a used one ?
1546639
I had mine for about a year before it stopped working. It would seem in some cases a reinstall of drivers helps a lot. What you need to do is verify you didn't get a doa and if so get the rma started asap. My symptoms were, upon boot or plug in, lights would work momentarily then all feedback would stop, lights would go out, and Windows reports an unrecognized device. Some more testing might have been prudent on my part but I was to frustrated to give it the time. Also, no experience with the keyboard.
340520
My son says he has never encountered this problem ... the keyboard sounds defective to me. I would ask for an exchange or refund. Is it fully charged? Are there any keys sticking perhaps? Has anything spilt on it, or has it been dropped prior to malfunctioning? If none of these scenarios apply, contact the seller for a new one. Good luck!
1403127
I do not think that it is a problem with the keyboard but with your tablet. I would think that if you completely log out and come back on that it will be resolved. Good luck!
1167008
I have had the same issue and at other times, the screen and mouse are fine but the keyboard doesn't work. I'm not sure of any solutions. I'm at a loss with my own.
1514407
yes. it happens to me too rarely though. I suspect is the software and not the keyboard it self. I also use the arrows to drive.
1975822
I have been using this for over a year now. Think it's a motor skill/coordination issue for ease & speed. I find some text gets dropped at the end of drag or copy sometimes. I find for myself this hardware is much faster than the old mouse. Hope that helps you.
327566
I have Windows 8.1 and the mouse works but not the keyboard. I found a few other people with the same problem. I am not sure if i should refund or replace because its broke for me errr....
2164935
I don't have a specific answer for you, but I have found this keyboard and mouse fairly unstable. The cursor jumps around and there are delays from keystokes to screen. I once found a new driver to download. If you haven't searched the Logitech website, you might want to do that.
1122586
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to... » Read More Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. « Show Less
744983
Although my keyboard worked perfect from the start,sounds like yours is defective. I would return it if i were you. Sorry you had a bad experience.
1699801
I had same problem. I took to Micro solf store they were unable to fix and found it was a surface soft ware did not work properly. You can try attached with other surface to check your keyboard if it work. Otherwise your need a new keyboard. Good luck.