There are several complaints about the item arriving damaged due to packing. Has this issue been resolved?
593785
If it arrives damaged you may want to discuss with the delivery company because we found the table and chairs to be packaged very well with plenty of Styrofoam and thick cardboard framing to prevent it from being damaged. Pleased with the packing on our delivery.
593786
A chunk of the table was missing from one of the corners on the table when it arrived. The chairs came fine. However, the table has obvious damage.
593787
It was too heavy to send back. They credited me $75.00 for the scratch. I was pleased with it. I do like the table and chairs. Looked all over and for the price and quality it can not be beat.
593788
I did not have any issues with packaging or damage. I'll try and post a picture if the packaged product.
593789
The seller gave me a partial refund. Obviously this was unacceptable but they would not negotiate. Fortunately for me Amazon stepped into the situation after much negotiating and many days. They provided a full refund by making up the difference credited by the seller. I asked Amazon to put the seller on probation since I do not believe they offer product or the services that Amazon should be promoting on their website. Based upon your question they must still be offering products through their site. I would not purchase an item from this seller at any price. In fact I have changed my purchase routine for any products not offered by Amazon directly. I would not purchase any major item &gt; $100 from any 3rd party company, especially if the item would require a substantial shipping charge if the product needed to be returned. Good luck. You will probably need it unless they completely changed their packaging or inspection. My guess is the product was likely damaged before it ever left their warehouse after shipment from overseas. It is hard to say but it was obvious it was not inspected before being shipped to me.
1438808
May be it had some kind of defect or a bump during shipping. No problem at with mine.
1695851
Well, when I bought it, it didn't have anything saying damaged packing. But if I understood correctly, it ís only the package that may be damaged, not the piece. Anyway, mine arrived in perfect condition.
1684710
I sent mine back. It was damaged due to NO packing around it in the box. I wouldn't recommend it regardless. Very shoddy.
1684106
I have not yet been able to use it as I am still arguing with the co over it being shipped damaged.
1305238
Not as far as I know. My board arrived slightly damaged but I just dealt with it.
1399656
Yes...I too received the package in the same condition which lead me to believe that the packed was opened, tampered with and sealed. I called, spoke to customer service and advised of such. They asked me to return the item and was promised a replacement.
1862837
I dont know of the condition of the package when it gets to its final destination. I only use them to mail things. I have not gotten any complaints though. I usually mail books or DVDs. Hope that helps.
1602305
I hope you bought it from a place where you can return it without extra cost to you... because the alternative is to pack it up and ship it to manufacture for fixing... You pay the shipping cost both way... Lousy Company Guarantee policy...
1022351
was the bag cut or torn anywhere if so I'm sure amazon will take care of your problem.just call costumer service , they're nice people and will handle your problem.I'm sure they will inspect this product and take care of it.
1527711
No. The packaging was horrible. But the unit works great and was a great price. I guess I figured if the unit didn't work or was damaged in flight, I would just send it back. I took the risk and it paid off. Good luck.
1213285
No, mine was sent boxed and packed very nicely and securely but i believe i went with a 100% satisfaction buyer who fulfils through amazon, which i try always to do, especially on equipment. But if there's a problem, even from a third-party seller, report to Amazon and they will refund you without question.
2155618
I receivedines in a box. But it also came with several items that I had ordered. The packing was wrapped so I don't think you will receive it broken.
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
868677
Sorry, can't help you out as the unit we received had broken pieces. They sent replacements, but they were also broken. The return shipping allowance they gave us did not cover the cost of returning the item, even though we only returned the unbroken parts. The whole experience was a nightmare.
916897
Just sent as a gift 12/15/14 and it arrived in pieces. Very poor packing job. As to Plow & Hearth Customer Service not receiving any recent reports of damage, you just received one.
2248913
We bring the Sauder box into our location and wrap it with another plain brown box. Between these two boxes we use foam and angle pieces to ensure that your package arrives in good condition. Occassionally, during shipping, some damage will occur that is out of our control. If you open your package and discover that any of your boards are damaged, we can replace them for you at no charge. If over 50% of the unit is damaged, we would pick that box up from you and send you a complete new unit, at no cost to you. If we can help further, please let us know. Thank you.