The Big Boss I recvd sounds like it has a loose part inside..should I go ahead & start it up...also, is there a warranty? Or should I just return it?
611628
I would just return it because ours did not make one smoothie before the motor burned out. We have been making smoothies for awhile so we're pretty good at it therefore I don't believe it was user error it is just a poor quality product. In the case of personal blenders I have found the old adage you get what you pay for to be true. For a longer lasting product that makes quality items I would get a Nutribullet or a Ninja. My husband prefers the Nutribullet and I prefer the Ninja but they both are excellent products. If you do want or need something smaller and/or cheaper I would go with the Oster personal blender. Ours lasted a about year and a half making 2-3 smoothies 3-4 times a week. I would just return it because ours did not make one smoothie before the motor burned out. We have been making smoothies for awhile so we're pretty good at it therefore I don't believe it was user error it is just a poor quality product. In the case of personal blenders I have found the old adage you get what you pay for to be true. For a longer lasting product that makes quality items I would get a Nutribullet or a Ninja. My husband prefers the Nutribullet and I prefer the Ninja but they both are excellent products. If you do want or need something smaller and/or cheaper I would go with... » Read More I would just return it because ours did not make one smoothie before the motor burned out. We have been making smoothies for awhile so we're pretty good at it therefore I don't believe it was user error it is just a poor quality product. In the case of personal blenders I have found the old adage you get what you pay for to be true. For a longer lasting product that makes quality items I would get a Nutribullet or a Ninja. My husband prefers the Nutribullet and I prefer the Ninja but they both are excellent products. If you do want or need something smaller and/or cheaper I would go with the Oster personal blender. Ours lasted a about year and a half making 2-3 smoothies 3-4 times a week. « Show Less
611629
Hi BonnieThe motor should not have a loose sound. I would send back for a replacement. The blender is awesome I think you'll love it.
611630
Send it back. You shouldn't hear any parts rattling. It's not a heavy duty blender. Mine started smoking after about a minute of use blending smoothies.
606956
You should return it right away with an explanation and ask for a replacement. I have had mine for a few months and no problems so maybe just a bad part.
184433
This sounds like a defect. My unit is very stable and in normal use has been extremely quiet. Maybe yous has been damaged during shipment?
1745803
Contact the company for a replacement, sounds like a defect. I never had that issue with mine.
1059611
It's a mass produced toy, it probably isn't made to the highest of standards. If you plan on playing with it much, I'd just accept the fact that it may break down. If it happens within the period where you can return it for free, maybe exchange it for another one. The two I have are fine after several months.
943224
The system is not to be taking apart. If you are having troubles with it, I would contact the company you bought it from.
112220
I didn't even bother with trying to "fix" it. Mine was same right out of box. Out of box hassle like that is not needed in my opinion, just return it and get a better model!
501987
hi antonio g. is it posible to buy it? or to swap it? or repair it? what do you want to do?
1685344
Sounds like a faulty unit, my last one only lasted a couple of months. It's just a cheap fun thing so I figured I would just replace them as they gave out... Since it came that way though I would say return it for a replacement.
324942
sounds defective. I would call company or just send back. Mine works great for long periods. Just got another one for my sister.
33509
I'd had no problem with mine so don't know how to fix it. When you say 'new',how new is that? If it's still under warranty, go that route. Someone mentioned cleaning it and I think this is important. I do it every Sat. morning without fail.
1971134
Hi siddharth Gupta, just to add a comment about the machine, when I bought it after 4 times I've played it the control box broke down and can't work anymore. So make to sure you buy from a local authorized dealer who covers any repares for you. Pay abit more it's better. If not its very troublesome to communicate with the direct dealer to send back your part to them and you have to pay for the freight. So far I'm loving this machine. It really helped me to improve some of my techniques. All the best.
57898
If you have the tools and experience, I'd say check the connections. Other than that, get in touch with the company and get a new one.
1687978
Forget to mention do not drop the speaker . The first speaker I had like a man at work let me borrow it I was supposed to pay him the next day but he checked out so I got the speaker for free, any way my son dropped it , it didn't work right ever sinc. I had to shake it to get it to play . ( something loosened).
1829735
Maybe the part is bad. I would send it back. The one I purchased is working perfectly and haven't had any issues what so ever. Hope everything works out :-)
1399888
Sounds like something got messed up during transport. I would have it sent back and get a new one.
258724
Before calling Boss to see if it's under warranty, I would check the plugs in the back. There should be one that is connected to the remote sensor... it could be loose or maybe came unplugged!? I've spoken (and emailed) with Boss customer service about other issues and they have been very helpful. It's a small team, so you may have to leave a message and wait for return call.