Hello, I got this from you all on Nov 17, 2014. I have used it 3 times now and now it wont light for me even if i light it myself.
597234
SAME PROBLEM HERE.. CONTACTED THE VENDOR WITH ABSOLUTELY NO REPONSE OR FOLLOWUP.. In my opinion it's a piece of crap.. I replaced it with Weller ML500MP Mini Butane Soldering Iron.. it works..
597235
out of gas?; dial at base is turned down too low;I never have issues with mine check those I mention; if still won't work; the orifice is plugged remove tip to check opening.
535237
You are correct. I have had mine and it did the same thing. Pushing the reset and timer button and the light went out. I cant find my manual. Thank You!
1422009
Same Here Patricia. We just got ours last week and we let it sit for hours then turned it on and nothing!! It won't get cold, won't turn on and if it does have a light...it's not working either. I'm sending it back. Good luck with yours.
1008859
I had the same problem. I contacted the seller and they sent a new one and I had the same problem with it. Just a bad lighter. I would contact the seller.
632192
My light is out too...After 3 months. Very disapointing. I need that little light...
2282562
The light is definitely bright enough, but mine stopped working after about 3-4 months. I suspect the battery, and IMHO it's not very sturdy. Others have made similar comments. I've ordered a different brand - we'll see how that works.
1226516
If the led isn't turning on I would try new batteries if that don't work, I would return it for a new one. Wish I was of more help, my lights worked for about 3 months and now they pi nly work sometimes. Good luck.
515790
I also received a defective light. I ordered 3 because I really like the light and wanted to have spares. One of the lights also would not hold a charge. I returned the light throughout Amazon and asked for a replacement and actually got the replacement before I could mail the bad one back. Great service. Just go to your account and look at your orders. Then mark that you want to return or replace the light. The new light worked just like it should.
1608102
Unfortunately the same thing happened to mine. I could get it to come on from time to time if I let it reset itself but it always would cut itself back off and get the same flashing light. Do some google research on the issue and there are a few things out there that people said to try but nothing worked for me. hate to be the bearer of bad news but it may be time to get a new one if you are out of warranty. I couldn't find any repair solutions that were cheaper than buying a new unit.
2110846
Sorry to not get back to you sooner.....did you get your answer about the warranty? I will try to monitor my e-mail more closely. I have another thing to share about the light if you are considering buying it.
346304
Sorry im mot sure .My Duraflame never worked right. It went on and off every 3 minutes or heat just never came on...It is very pretty lit up though good luck and happy holidays
1426139
I had the same problem with one I had before so after many many tries I gave up and bought a new one that has been ok so far. The first one lasted a few years but haven't used the new one much yet. Sometimes I was able to light the old one by turning down the volume of gas while using the spark. Was really glad to throw the first one away as it was so unreliable. I looked for replacement parts but couldn't find any. Good luck!!
813343
Hi, James, I am not pleased with this light. It doesn't provide enough light for my needs. I was all set to send it back and ask for a replacement but I had to have surgery and the lamp got pushed to the background of things I needed to do. I am not pleased with it, thinking at first that they had sent me a used display model whose bulbs were weak. If you have had a similar problem of weak lights it must be the way the thing comes. I can't use it.
978808
send an email to cservice@koller-craft.com. I recently emailed them about my defective lights for the 6 gal and 3 gal 360 view round tanks that I have. I got an email back the same day from April. She sent me 2 replacement lights free of charge to replace the lights I was having problems with. I emailed them on the 10th. I received both replacement lights today...exactly a week after I sent my email to them. I recommend you do the same. Naturally I don't know if they will get back to you as fast as they did me. Good luck with getting yours replaced.
1423495
This question has come to someone who has purchased this lantern in the past. For me, it works fine. I would ask Amazon for a replacement ASAP.
2226818
Hi Deann, honestly mine only lasted 3months. Switch to turn on/off, and day/blue night lite started acting up. The only blue light would turn on, then only the day light, then NO light. Very disappointed, because when we first received it I gave it a positive comment & loved it. I guess, I got that one bad apple of the bunch lol. Good luck and Happy Holidays
1657629
I would love to buy anyone's that has stopped working somehow. I've bought 2 and my lights keep going out. I'm looking to cannibalize another to get my lights working again. I NEED my lights to work. It seems so simple inside, seems like a repair person could fix it easy enough. I could fix mine but I don't feel like learning to solder.