Same problem as others with the design peeling off, the case looking dirty and old, and stretching weirdly. Has anyone used the warranty service?
592769
I'm going to try sometime in the next few days. On their website, they give an example of how to take a picture of the case when submitting a claim. The case they use in that example picture is this exact one, and it has the same problem of the design peeling off.
592770
Thanks for the idea, just submitted a claim with pictures tonight will let you know!
592771
In the process of that as we speak. Waiting to see if Otter Box will send me a new one or not.
592772
received a new replacement case at no cost to me today, they send just the silicone outer part not the hard plastic. Looks good again though, I imagine same thing will happen however...
20542
Honestly, I've had this case for a few months now, and it is fairly scratched up on the back. The only way it gets scratched is when I set it down on the desk, because it travels solo in my pockets. I do not know how to take advantage of the warranty, however, if several cases are getting scratched (yours, mine, cases from other reviewers), I don't think that the case is really anti-scratch. I accept it for what it is, which is a cheap case that does a decent job of protecting the phone. Sorry that this doesn't really answer your question though.
1401780
I'd contact Clam Case for support issues. My case works fine except the fact that in now has cracks all along the bottom. All of the people I know who've purchased ones have the same issue. If you're within the return date, I'd return it because it's inevitable. http://imgur.com/5HQmqT1
292114
Had the same problem with mine and I was able to go onto the otterbox website and click on warranty. That will guide you through the warranty process. I had to take a few pictures of the case and upload to otterbox and they sent out a new outer cover withing a few days. When you go on the otterbox web site the support tab is the fourth from the left. Hover over it and you will see the drop down menu. Directly under "contact otterbox" is the option to submit a warranty claim. When you get your new cover try not to take it off and put it back on too many times. I used to take mine off once a week to rinse it off and that's when mine started to stretch out. I have just left my new one on and I haven't had an issue.
856284
Per information on their website, I believe this is false. You could call their customer service, but if you look under Product Warranty off the "support" tab on their website you can read all their info. I think they will just replace the case within a certain time frame after purchase.
588968
Not really. I have had it for about a month. It schlups along with me to school, work, out on the town, and I have never had an issue with it looking dirty or getting dirty. I actually really like the case, especially for how cheap it is!!
1360529
Yea it's bad...i haven't found a solution...but it gets a little better over time, other than that this is a really good case
1623452
I`m sorry, Frederick, I have a different case.What I can say is that I bought a used one -"like new", and it broke in less than 4 weeks!!!!Will never buy from this seller again, for sure!
633615
I've only had mine for less than 2 months but my case has no discoloration I work outside in all conditions and temperatures. I'll keep my eye out for any changes and let you know if it does.
689256
I have experienced that problem after 10 days of using the keyboard. Fortunately they kept the guarantee, I recieved the new keyboard. the thing is the tab cracked without any single reason. This is in my opinion truly the matter of faulty material. The case shall also potect iPad when falling down without being damaged itself- at least not in this way.
1226332
My daughter has this case and really likes it. No problems with the color rubbing off so far. She has only had it on there a few weeks, though. Hope this helps!
587380
Michele,I have had contact with the Ultraproof customer service and they are TOP NOTCH! I would not worry about the look on the case as I can say that I really like the way it looks. Just like everything on Amazon, be gentle and courteous to the packaging when you open it, and if you don't like it, just send it back. I can't imagine them having a problem as long as the packaging isn't mangled up and the case is in brand new condition.Eric
921737
I agree with exchanging it. Mine has no scratches, and we have been using it over a year, so there must be something wrong with yours. Sorry.
314301
Sorry to hear that John. The case was only warrantied for 30 days. I have bought the same exact case and had no problems. I still have the case even though I no longer own the galaxy s. The case outer frames are relatively cheap on amazon and come in a variety of colors. To me it's a small price to pay if you like this style of case.
1117145
Just to let you know, Mine was not in good condition when i got mine, but that was just design issue. I can not tell you how many times I have dropped it and frankly I don't care what kind of damage it does or doesnt do to the case since I knew immediately upon coming out of the box that I would have to replace it soon. That being said, It has held up to drops better than I had expected. Every time I drop it, I still look down to check that everything is ok with my phone. I believe it has stood up to this because the rubber coating on the inside of the case stops most of the forces that would normally shatter the plastic case around it.
738470
I didn't return my case. I had the same problem. The dealer passed my off to Amazon. Cheap quality.
425556
The white part of the case (actually almost pearl white) is the hard plastic and so far hasn't been picking up any dirt or staining. I have noticed that the top of the pink rim (the soft rubbery part of the case) seems to be rubbing what looks like blue dye off of something. So far rubbing the edge with a moistened finger cleared that right off but I can't tell you what would happen if you just left that there for a while. Overall, it doesn't look shabby at all but keep in mind that this phone model just came out in early April and noone will have extensive experience with it. Check out similar looking cases for slightly older phones perhaps?