Scans/Copies come out with black line down one side and dark gray overall: If anyone knows, is this a failure in the scanner light?
598057
If you haven't contacted our technical support, please drop us a note at LxkListens@Lexmark.com. We'd be glad to help.
1528570
I received this machine for Christmas and I am having the same problem. I even exchanged the original HP 6310 that I got thinking that it was broken, and the new machine is doing the same thing with images scanned through the autoloader. Have you contacted HP regarding this? I tried and they told me to try cleaning my scanner (which is brand new). I think I'll probably return it.
385503
Most of what I have (90-95%) are Black & White negatives, and I see from a review at http://www.imaging-resource.com/SCAN/CS9000/9000F.HTMthat FARE is disabled for B&W; film (it thinks the whole emulsion is dust).Have you scanned many B&W; negatives?Also, have you scanned any contact prints/proof sheets (I imagine it does those just fine, but I just remembered those?If this does good with B&W; negatives - then that's' what I'm looking for - as I need a general purpose scanner too.
1826247
Don't scan much, so haven't seen this problem. Probably a bad or stuck switch in the paper path.
390825
Hello, I have not yet had the chance to scan any color pieces - I've scanned only bw so far - and I had to make color corrections in photoshop. I've had epson scanners in the past (not this expensive though), and I've always had to make color adjustments.
870731
i have the exact same problem! no 'scan to pdf' on this model? if not, the manual is very much incorrect.
1643807
Update to my last post. It turns out the issue was with my antivirus not the scanner software. I got it installed and it is working great on my Windows 8 system.
348125
Returning is likely your best option. I too ran into the white lines appearing in my scans, and multiple cleaning and calibration cycles didn't resolve the issue. It's a bummer too, I really wanted to like this product for it's fantastic ease-of-use.
497192
Best if the page is flat. Also be careful to move the scanner carefully so that you get a rectangular scan. If you scan crooked, the scan will be distorted. Just delete and try again until you have a scan you like. I got some weird ones at first, but it helps if both the page and the scanner can be against a solid wall. When I did this, got some good scans.
467022
John, Install the drivers first, so that when you power up the scanner it will be recognized. I think you will be happy with this scanner. It isn't the fastest around, but the results are worth the wait. I think some of my old slides (1960's and 1970's) look better than they did originally.
682580
I have exactly the same problem with my Canon 4400F. Otherwise scans are good, but I bought it with the intention of scanning a lot of slides for which it is useless.
1179147
Had the same problem. Printed fine but no scanning. Installed drivers, Scangear toolbox, etc etc etc. Finally tried plugging it in to my wife's Win8.1 laptop (which had no special canon drivers or anything) and it worked on the first try.
1592423
I've never been able to get the scanner working. I sent it in for warranty and they returned it without my owners manual. I'm dead in the water.
2210091
Probably call Epson...it may have to be replaced..run all the tests in maint. And then go back and set everything in the default..strongly suggest call Epson..they do great work and are very helpful...
2226787
No. The scans are low-quality. It doesn't even do a decent job with print. The color is not accurate in scanning or in printing. Go with a different model.
1738430
I'm sorry. Nothing like that has happened with my scanner. I have no idea how to address the problem.
619285
I don't know, I don't use the software. Software comes with the scanner, you might try that first and see how that works for you.