My product stoped working and I cant find a manual with troubleshooting, what can I do?
584409
What I would try is an AC Power Cycle first. 1. Shut off the unit with power switch 2. Unplug the unit 3. Turn unit back on (yes with no power) 4. Hold reset button down for 30 seconds or so to completely drain all power 5. Turn off power 6. Plug unit back in and try to turn unit on and see if that resets it. Many times with any electronics an AC Power Cycle like this can resolve many issues.I do agree they should have a downloadable copy of the manual though.
584410
It could be the power adapter. Get in touch with the manufacturer. They'll replace it. They had a recall for the original adapters. Before you do that, try to power cycle the device. Unplug all your cables, check all your connections then reboot. Always check the HDMI cables as they can be faulty. Hopefully that'll work for you. Best of luck.
584411
Have you tried a new power supply? Mine stopped working suddenly as well. Power supply did the trick.
584412
I no longer have my manual either but I had some trouble also and the reset button took care of it.
730463
I need to return it because it stop working with a month of use? If I can get new one or my money back.thanks
57898
If you have the tools and experience, I'd say check the connections. Other than that, get in touch with the company and get a new one.
18611
I have same problem. What can we do to solve it, I tried to find the manual with no success.
808456
Give it back to the manufacture or ask Amazon. It should be under guarantee, I guess
1014750
Hi,My product was not working at the very first time. Sorry, couldn't help you.
2141171
Mine used to work then died after less than a year... seems to be a common problem. You can try the other solutions posted but it's possible that it just stopped working like mine and so many others.
754354
It might be a faulty unit. Contact support and they will help you out. i had a unit that just went bad and it's being RMA'd .
1713921
I had to replace the entire unit so I'm probably not much help. I'd give their support center a call -- they may be able to troubleshoot it remotely. Good luck.
83289
I'm not sure mine didn't even work when I got it so I'm gonna have to look into it as well. I'll look and see if mine came with a manual.
2136749
Mine worked fine, but it sounds like you have a defect remote. I would suggest contacting the vendor. They will probably just send you a new one.
1691222
Sorry, but mine works fine. Don't know what the problem could be. Try calling the manufacturer
1379441
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabalize it from a defective unit.
724756
Return it to the seller and explain the problem. They should replace it with one that works properly.
777724
I found the best source for help with this product was to call their customer support line and talk to a live person. They were great and helped me resolve issues like yours when I bought this product.
590416
Mine quit working as well. I contacted the company and they sent me a new one. Suggest same.
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.