I bought this and have been trying to get ahold of someone from Zendure, I bought this and it stops charging at 80% sometimes 90%. Please help
602008
Hi, sorry for the issue you are having. Could you please send an email to support@zendure.com with the serial number? We'll resolve your issue ASAP. Many thanks!
43646
Mine also has stopped charging completely. I purchased in October of last year and now it won't charge at all. There is no way I can see to contact the seller through amazon. If someone can find me an email or a phone number. Otherwise I cannot find it. ARG!
1181979
Same here, I bought two of these chargers, one was fine..the other one had a broken brass strip on it and the battery will not charge on that side. I was wondering the same, how do I get a replacement as this one is obviously defective. I don't want to have to go through the whole process of having to repackage it, sending it out again, and waiting for the replacement. I was very disappointed.
111578
Mine worked flawlessly for a while then a few months later I had some charging issues like this. I called their tech support and explained the issue. After a few questions, they swapped the unit out for a new one. I think I spent 10 minutes on the phone. While I'd rather not have issues, the fact that it is EASY to get warranty support more than makes up for the issue IMHO. All manufacturers can have issues. A good company stands behind their warranty and makes it easy to replace.
1460923
Im having major problems with my device also it just wont keep a charge and will not turn on after having it for 4 mos...im gonna give the manufactors a call...must be a defect in their product
917596
I had trouble with mine not charging as well. Contact the seller and exchange it.
1801688
Must be a problem. Try disconnecting the unit and pressing the charge % indicator button. A digital display should light up and advise the % of charge. If it is 99-100% you should be good to go. Turn the unit off and wait for the opportunity to amaze yourself and others with the power of your "toy".
435953
I did the same for my daughter and it won't charge. I called amazon and they told me they will contact the seller. up until now, no respond and I have the dead tablet at home. I bought two. I send the other one back to have it replaced because it could not turn on, they had not sent me the replacement. This is a bad product and bad company that sold it.
184140
Must be defective in some way. I would send it back. I haven't had any problems charging mine. It charges fully and I am able to use it without it being plugged in for at least a few hours.
1199160
I bought this tablet for my mom. She had the same issue. We ordered her one and its on its way. At this moment her tablet wont stay tho it says its charged. Hoping the new charger will help.
991680
Sorry you had such a bad experience. Mine works very well. If it is not the charger, perhaps you could send it back. Good Luck.
1796059
I had trouble with it charging at all. I emailed deerbrook support because it was past the time to return it to Amazon. I sent it back to them and they said they would repair or replace. I would see if Amazon will exchange it since you just got it.
501425
I Purchased this product and it stop working after 3rd charge it is defective or poor product can I return for a replacement? jimmyhernandez5@att.netI have check connectors and they are making contact with battery.
1701040
Fortunately I have not had this problem. I would suggest attaching it to the charger one more time to see if you can get it to charge. Otherwise I would return it for an exchange. I bought an extra battery and have had no problems with the charging of either one.
1411310
Same problem here, my battery seems however not to charge at all. Did you find a solution/problem?thanks!
685017
I'm not an expert on these things, but when I have issues like this, I do a few quick things. One, I change outlets. Sometimes a plug won't be making great contact anymore. (It also means you should change your outlet plug ASAP.) Two, I use a tester to be sure the charging plug still works. These can break down too, though it's rarer. Three, make sure the device is dead. Sometimes a battery needs to completely discharge to recharge. I don't know why but that's solved some issues. Fourth, do an internet search for your item and issue and see who else had this problem. There's almost always others. Good luck
1392593
The same thing happened to me and I bought a replacement charger. That worked for a while but now will no longer charge the tablet. I say return the tablet, that's what I need to do.