I tried to install a replacement toner but the cartridge would not fit. Now I can't even get the original cartridge to fit. Any suggestions?
577841
If I remember correctly, I believe this cartridge had a removable frame on it to help protect the exposed green fuser roll during shipping. You would need to remove this before inserting the cartridge. If you tried inserting it with the frame on, you may have left that in the machine, making putting a cartridge in place impossible.
1365045
You have to check what kind of printer you are using if both toners are compatible otherwise you might damage the printer instead
979115
sorry cannot help, maybe you should contact HP direct with your question. I purchased this item for a printer that used this cartridge, and had no problem.
1992980
Probably you have older model printer, that takes older model 564xl bigger cartridge. HP discontinued to manufacture these cartridges and now they produce only the smaller ones. But please note that ALL printers take the smaller cartridges as well. Please try to install the smaller one and you will it will fit perfectly. Thanks
1939085
Great! Instr. on toner reset, September 28, 2013. - http://www.amazon.com/review/R21X5O6QYB4IFQ/ref=cm_cr_dp_title?ie=UTF8&ASIN;=B00DJG8D88&nodeID;=172282&store;=electronics
2065521
Remove the cartridges and clean any toner dust from the unit. Replace the cartridges and slide the green swiper tab across the cartridge and return it to where the arrows meet. Sometimes generic cartridges will leak a LOT of toner. If this is the case use the original Brother toner. Works for me.
536799
I have to replace mine. I purchased from amazon another's name cartridge did not fit, and they would not take it back. Totally waste of money all the way around. I am selling mine at garage sale.
1613305
Hi Gaye V. I have not had to change toner as yet, so have not encountered the same issue. Will let you know if I do.
1984789
I have experienced that the cartridges are a little too large so they can be hard to secure into the printer, but the cartridges always seem to fit for me. Perhaps you ordered the wrong cartridges for your printer? If that isn't the problem I would tell the vendor what the problem is and ask if they will resend new cartridges.
1108569
Yes, yhis replacement functios as the original cartridge. Only quit the old and put this!
29935
I agree w/the previous answer. I've never had a problem w/this toner. The only time I had a problem is when someone sold me a cheaper "compatible" toner which did not work at all. Have you checked your printer for a possible problem? I'm sure you can return the product for an exchange or refund, especially if you bought it from Amazon. Good luck. Dolores
1387890
Had the same exact thing happen to me. Unplugging it for a day worked twice, but only temporarily. I usually buy several toner cartridges extra so I don't run out. Would love to get ths working again so I can use them. Any luck reinstalling software?
1914635
I think so. Have you tried adding toner? it seems very simple like cut a hole with circle bit provided, pour in toner and cover with tape also provided. I'll do that next time. Still if this cartridge works, it is easier. I've needed to take my new out and shake it hard once. goog luck K
2049551
This cartridge did not work/fit right at all. When I called they said that often happens, depending on the model. I would thus call the company They refunded me, and I recycled it (they did not want it back).
2205572
Sorry, can't help as I have not had to change the toner. However, I have been told by other users that aftermarket toners work just fine with this. I have been using Blake products on other machines with excellent results. Their ink cartridges for the Canon MX892 are outstanding.
1629659
What exactly is the issue you are experiencing? Please advise with the codes on the cartridges received and whether the fit your printer, as the ones you ordered are the correct one for it. Please contact us and if all the troubleshooting failed, we will proceed with the replacement instructions accordingly.
2048634
I would contact the seller and return it. I am still doing really well with mine. Often, when toners like this are produced in high volume, their are duds occasionally. I am certain the seller would be happy to remedy the issue with you. I have not had any issues like this yet, In fact, it worked right out of the box. Also always double check the cartridge number and model number. I hope this helps. If you communicate with therm they should fix this... Take care.