The batteries will not charge IN my SII (Sprint) using the Anker or my OEM charger. Msg on phone notes "Battery Not Connected" ... Can anyone help?
571549
I bought 2 batteries wroth the charger as well and the batteries went bad worth in 2 months both of them if you look at the batteries and if they aren't perfectly flat they won't charge they are defective
571550
I have never experienced this, as the usb port on my wife's phone was non-functional. We haven't had any problems charging the batteries in the charger that came with the batteries. My best advice would contacting Anker; they have great customer service.
1701040
Fortunately I have not had this problem. I would suggest attaching it to the charger one more time to see if you can get it to charge. Otherwise I would return it for an exchange. I bought an extra battery and have had no problems with the charging of either one.
1022657
No really i wrote too anker and told them that this battery doesn't hold a charge my sprint battery was much better
807848
I'm sorry to say I have tried a number of these type of 600mAh batteries with no success in getting them to charge properly.None of them lasted in my Syma X1 quad copter beyond the first use. After that they would not charge adequately.I finally ordered the MaxSale 5 x Upgraded 25C 3.7V 380MAH Battery and a set of red JST connectors and soldered them in parallel to the current white connectors.I can now use them on my Syma quad and my Hubsan quad. I can also charge them with either charger.I hope this helps save you wasted time and money.
1190859
how do you know that the charger is the problem and not the battery?Just got one used defined 'like new' and after 6h on charge the battery still indicates 0% and when I disconnect the charger, it turns off
1318666
I want to know the answer to this as well. Can we use the OEM charger for these batteries? Thanks!
1303551
I got sprint even though there is no mention of that possibility in the description. So the color is slightly darker other than that everything works great. It gives you a couple extra hours depending on how you use your phone. I also bought an anker slim2 portable charger its awesome. Go check it out
1390090
Hi: I had that same question. So I just bought the battery thinking that would solve the problem. But it didn't. So I ended up buying the charger and that just prolonged things.MY advice, purchase BOTH at the same time and be done with it.JOHN
1388617
I have the 1 piece charger and am seeing the same error message since I updated. I have tried unplugging and replugging it in- error message still pops up and the phone will not charge. Has anyone come up with a fix to this yet?
1927596
First check to see if the connection is properly seated (fitted).It may be the charging cable....do you yank it from the battery or do you grab the connection that actually goes into the battery? If you have the habit of yanking from the charger, the wires could be weak and not making a full connection. Second question, how long have had the battery? They do wear and tear from many charges....nothing lasts forever.
1762483
You can charge these batteries through your phone, and our charger can also charge your OEM battery. If you have any other questions, please feel free to contact us via support@ianker.com .
193432
You bought an Anker battery? If you did and it's not charging, the adapter is bad. The battery is fine.
659318
Please contact Anker Customer Service with your phone model as well as the part number of your OEM battery for double checking.Email:support@ianker.comPhone:1-800-988-7973
379935
Sorry to question your capabilities ... have you ensured that the batteries are all in the slots, in the right direction? My original batteries were dead, as sent by the manufacturer. But the new ones tested fully charged, and I was careful to place them in the slots as indicated by the arrows.Give that a shot and see.
1014048
Hello,In my experience using 3rd-party batteries, I have observed approximately a 10% failure rate. You might have gotten a bad one. You should check the charger with another battery to make sure.
1285493
Actually, mine just wouldn't charge either. I ended up not using them after they ran out of 'juice'. I know this isn't helpful but at least you know there might be a universal problem with the Tenqa REMXD and may want to seriously think about returning yours if you can. I was abroad at the time so couldn't return mine, otherwise I would have for sure!
1552926
Never had a problem w/the charger.just adjust the batteries.get a battery checker.best way to check any battery.also the batteries are old?best wishes.