I'm having trouble getting the shade cups on. It say so rotate clockwise and just when I think it's on it falls off. Any ideas?
573547
I didn't have any issues at all connecting the lamp shade cups. They rotated on easily like they were intended to. Sorry I can't help more.
573548
mine came with the shades on there is a porcelain piece on the inside that holds the shade on and the cup goes against the knurled nut on the outside its like any other light fixture I think didn't take mine apart hope this helps you ?
1639372
Turn the mug around and put the top on. I've just tried it, it works both ways. good luck
255679
It should just pull off from one of the corners. All of mine did, so I don't know. Maybe try dampening it?
768771
I had to put mine on a few different ways until it looked right. YouTube probably has videos on how to put them on. Sorry I couldn't be of any more help
1895279
I struggled with it too (all pieces are heavy). My solution was, instead of trying to screw the poll in, I kept the poll steady and span the marble base the opposite way which snapped on pretty easy. Getting help from someone else should make it easier too. Hope this helps.
373113
I too had trouble getting it on. However ... follow directions EXACTLY ... I think the little rubber washer was the problem. It will eventually install correctly.
217773
I bought this and have had no trouble at all...Are you sure you put cup on safety mode...You have to sit it on and kinda turn it; it will lock in place. Hope this helps
165773
This type of shade fits once you pull the cord tight. You are not able to get it to fit right until the bulb is in place.
1081497
I checked my daughters light and I didn't see anything to tighten. I assume that maybe one of the little round circles on the side of the base might pop off and that maybe you could then get to a screw to tighten. I didn't want to pop anything off on hers in case I'm wrong and it couldn't be put back on. Her mirror is still really tight where it just stays wherever it is placed. Could you fold a small piece of paper and put between the outer ring and the mirror itself and wedge it in such a way that it will stay put where you want it? Sorry I couldn't be of any more help than that.
1814758
Jessica, the same thing happened to me yesterday. My husband finally managed to get it back on but it took a while and it wasn't easy. Mostly he was afraid of breaking it. Good luck!
845490
That's odd. Mine comes off almost too easily! I just lift it off the top. Sounds like you got a fit that's not within specs!
626719
I didn't know how. There were no directions with shades. I had to return some of them. I did pull out the piece at the top roller to makr it fit in bracket. Sorry. I wish I could be of more help. Good Luck
815684
I've never had a problem with any cup fitting, maybe make sure that you've pushed it all the way down?? Hope you figure it out
688070
Carefully poke a hole for each shield on the decal sheet BEFORE watering. Use a small hole puncher and carefully rotate it through until you have reached the desired size. You may have to try a couple of times! Then the decal will stick with no problems.Good luck!GC
771834
I never had the lid get stuck, but I've experienced the cups bottom getting stuck so I just carefully lifted it up. Perhaps you could do the same in the opposite direction.
691513
I didn't have that problem, but I will say that the shade is never on tight enough so that it isn't wobbly. I am not happy and when I contacted the company they were not very helpful. I went out and bought some rubber washers but could only put one on otherwise it was to high and couldn't screw the shade screw back on. I am not happy overall with this lamp but it is very pretty and they wouldn't take it back said no returns. I asked for extra crystals and they never sent them just ignored my request since some of them were missing or broken. I would not recommend this lamp or buying from this company ever again. Customer service is the worse ever. I didn't have that problem, but I will say that the shade is never on tight enough so that it isn't wobbly. I am not happy and when I contacted the company they were not very helpful. I went out and bought some rubber washers but could only put one on otherwise it was to high and couldn't screw the shade screw back on. I am not happy overall with this lamp but it is very pretty and they wouldn't take it back said no returns. I asked for extra crystals and they never sent them just ignored my request since some of them were missing or broken. I would not recommend this lamp or buying from... » Read More I didn't have that problem, but I will say that the shade is never on tight enough so that it isn't wobbly. I am not happy and when I contacted the company they were not very helpful. I went out and bought some rubber washers but could only put one on otherwise it was to high and couldn't screw the shade screw back on. I am not happy overall with this lamp but it is very pretty and they wouldn't take it back said no returns. I asked for extra crystals and they never sent them just ignored my request since some of them were missing or broken. I would not recommend this lamp or buying from this company ever again. Customer service is the worse ever. « Show Less
1405276
Interesting. Mine stuck right away. I pressed them down really hard to make sure they were on. Bottom ones first. It could be the glass or maybe a coating on the glass. Have you cleaned the window thoroughly? Maybe wipe the suction cups down with rubbing alcohol. Mine have stayed put so well I'm still in shock it works! I suggest contacting the makers for ideas if mine don't work. Also consider the temperature inside and out, in case that may be a factor. At the very least the company could send you replacement suction cups. Maybe YouTube has video tips as well. I hope you can get it figured out. Your cat(s) will love this bed! My 12 pounder is in it now, snoring away. Good luck! Interesting. Mine stuck right away. I pressed them down really hard to make sure they were on. Bottom ones first. It could be the glass or maybe a coating on the glass. Have you cleaned the window thoroughly? Maybe wipe the suction cups down with rubbing alcohol. Mine have stayed put so well I'm still in shock it works! I suggest contacting the makers for ideas if mine don't work. Also consider the temperature inside and out, in case that may be a factor. At the very least the company could send you replacement suction cups. Maybe YouTube has video tips as well. I hope you can get it... » Read More Interesting. Mine stuck right away. I pressed them down really hard to make sure they were on. Bottom ones first. It could be the glass or maybe a coating on the glass. Have you cleaned the window thoroughly? Maybe wipe the suction cups down with rubbing alcohol. Mine have stayed put so well I'm still in shock it works! I suggest contacting the makers for ideas if mine don't work. Also consider the temperature inside and out, in case that may be a factor. At the very least the company could send you replacement suction cups. Maybe YouTube has video tips as well. I hope you can get it figured out. Your cat(s) will love this bed! My 12 pounder is in it now, snoring away. Good luck! « Show Less