I just received this item and it's missing one of the corners. What do I do?
597548
Did u order it through amazon? If so jusy ask for a return.. I have always waited for it to be avail. With prime so it would arrive faster but I know sometimes another company would ship it too....you def. Need that corner though!
1833518
Hi, thanks for your comment. Since this is a post-order issue, I'd suggest that you contact our Customer Service Team. Here's a link to our Contact Us page:
2277268
Contact the seller Or email me at alseapony@yahoo.com and I will send you file of the one that came with mine. Spare parts may be a issue.
1503735
It should be two sided. You could have a defective one, but if i remember correctly, one side of the backing was totally clear. No watermarks at all to let you know its there. Take a closer look, maybe use a needle to try to get a corner started. If you still cant get it, either send it back for a new one, or find some other double sided tape. Id recommend returning it because the adhesive i received is super strong and because this is a lock, thats what youre looking for.
1790107
Try to contact the vendor's customer service directly. I called because I was looking for a filler piece since this is a corner install.M-F, 8am to 5pm PST Tel: 310-808-9600 Email: info@kitchenbathcollection.com
52184
It's a special non-hardware item. You will have to contact the company, hopefully they will send another free of charge. Randy
1345923
Hi Tracy,You can just contact your seller from your Amazon purchase history to get the missing part, and of course, you can contact us through Amazon to solve this issue if you prefer. Anyway, we promise to help each customer because customer means the World to us.Hope this information is helpful!
1220695
There should be a small metal part that hold it together - look at the box, mine had it.
1318560
At first, when mine arrived I thought the same thing. Then I noticed, what I first thought was just some packing tape stuck on the end, was indeed the screws. Now if yours was not the case (i.e. the screws are indeed missing), then I would hope that the manufacturer would supply them if you contact them . If for whatever reason they would not send you the screws, you can purchase 2 thumbscrews at any hardware store. Hope this helps and enjoy the basket!
1110426
I bought this same one at a store and it came with one. I would contact them.
342888
You might have an older one. I believe they updated it by placing magnets in both corners. I just received mine a few weeks ago and it has magnets in both corners, or along the entire edge of the cover-I can't tell.
317242
Mine got a vertical and horizontal lines at the center of the display and I suspected that the damage is from shipping since Amazon did not double box it. Anyways, just get onto your amazon account and ask for replacement then amazon will ship you a new one. My replacement is double boxed and came in within two days.
1397484
If I still had it I would send it to you, otherwise I would contact Amazon or eHome Products- there's a link.
364588
Sounds like you need to contact the seller directly. Mine came as pictured.
1340636
I suggest contacting the seller to let them know, there may have been a mix up/mistake with the packaging. If the seller is uncooperative or doesn't respond I would contact Amazon and see what options are available to you in this situation.
1069952
I'm not sure but sometimes if you contact the company they will allow you to send the product in for repair for a small fee. They may be able to replace the missing part but may want to know some information like when you bought the item, the serial number, and the place of purchase. Contact support to see who you should direct your query to.
2277267
Contact the sellerOr email me at alseapony@yahoo.com and I will send you file of the one that came with mine. Spare parts may be a issue.