Have packaging and product defects been corrected? I'd like to order this product, but, I'm hesitant with some of the lower ratings posted.
596729
I don't know. I never ordered another one. Amazon reimbursed me a percentage of the cost for the damage. I've just learned to live with it because Catskill wanted me to return the whole thing. This would have been impossible for me as I couldn't lift it, let alone repackage it to send back.
596730
I love my cart but it does have dings and scrapes on it from shipping issues. It has held up very well, we use it as a cat food/eating station since the dogs like to eat the cat food. I do hope that they have improved the packaging because it is a wonderful product that was built to last.
596731
Mine arrived in perfect condition. It's a super nice product at a very reasonable price. If it were to arrive poorly packaged I'm sure that amazon would stand behind it. I love mine!
596732
The product I got was as described. It arrived in good condition and all the parts were there and fitted together easily and to date it has been worked perfectly.
596733
Mine arrived in perfect condition more than two years ago. It has been working very well in my kitchen. I do hope that the packaging would have been improved because the packaging for my cart looked not strong enough. But I think amazon can do exchange or things like that if you do like the cart.
596734
The packaging was pretty sad. However the unit is so heavy-duty I don't think anything can be structurally damaged from shipping. We found a couple scratches on the paint. We did not mention it to the company and so I couldn't say how well they follow up. We have been very happy with the unit. We store tool boxes and kits on the shelves and use the top as a folding table in the laundry room.
1585737
That is a great question! I've ordered this item 5 times from third party vendors and received the OLDER version all 5 times! I've contacted Amazon a few times and informed them of the incorrect listing. No one seems to care to fix the problem at Amazon. Good luck!
1855241
No...there were small dings in a couple places. Nothing I would return it for, but you probably wouldn't have this issue if you bought something locally and picked it up or had it delivered. Packaging appears adequate, but it's obviously not up to the rigors of shipment.
114727
Did you get in touch with your vendor? Such a bummer huh? I am pretty sure it was a mistake and, hopefully they will send it to you soon.I bought a second one but I haven't opened it yet. Your post makes my wonder.
476194
Best to ask the seller directly. I think they are looking into this because I asked 5he same question I have noticed the most recent order was better quality.
1122620
I ordered one from http://www.warehousedeals.com/ This is an Amazon site. They have two available right now. If there aren't any when she checks, just keep checking. It says they're refurbished, but it tells you exactly what's wrong with them. I think they are packages that were returned to Amazon, so they can't sell them as new. It says that one of them has minor blemishes, but the other one just talks about the box. Mine hasn't come yet, but I think it will be fine. And it was cheaper than the deal they had on here.
2120094
Customers have been complaining about this problem for several months. I had the same experience with an order at the end of July. I just called Nutramax to ask if they had gone back to their previous formula and they confirmed that they had. So, I'm going to order it again, but only when there's some assurance that the product being shipped is from replaced inventory, not the hard stuff.
1399656
Yes...I too received the package in the same condition which lead me to believe that the packed was opened, tampered with and sealed. I called, spoke to customer service and advised of such. They asked me to return the item and was promised a replacement.
923317
Mine were all fine. I don't think its an issue. They just missed this once. Everything I've ordered is fine and if not, contact customer service, they feed my issue.
387897
no I haven't experienced those issues. Perhaps the poor seal is to blame, I would return and try another shipment.
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.
88278
nope :) Possibly a box was damaged in shipping. I was very pleased with the 6 pack I bought and had delivered and now that I'm reminded of tapioca, I think I'll make some up.
1062684
Mine just arrived this week and it is fine. Seriously considering ordering more as gifts.
555666
That seems to be a problem with the shipping of the product. I received 2 posts with the ball on top broken off, before one arrived, unbroken. The company did take care of the problem, so that is a positive. Don't know if it could have been fixed or not. That said....I love the mailbox, and have had no problems with its quality since.
1890855
Yes. Mine was packaged properly. Contact the seller and notify them of this. You don't want a used product if you paid full price.
798338
Packing/shipping was perfect. It came as a box, within a box, within a box, surrounded by bubble wrap. I wouldn't worry about it being damaged. Amazon's CS is top notch, anyway, and would definitely help you out in the unlikely chance that something does happen.
416107
No. Please see my previous review. In short, I received a bad unit that had obviously been repackaged, probably sent back by another user with the same problem. If you receive a unit with problems like the one I received it isn't going to play well with anything.