I have mine set up, I hear the pump humming but it's been about 5 minutes and it is still not pumping, how long should I wait? Thanks :)
584074
It should start immediately. You have to make sure the pump is inserted into the top of the porcelain dish.
584075
Mine did the same thing and I tried everything to make it work but ended up sending it back!
584076
What I did was put my finger over the white pump and held it there for few seconds. I did that a couple times and it started bubbling and pumping.
584077
Take the motor out. There is a slide switch one side that determines how hard it pumps. Make sure this is set to at least medium (in the middle) or up it to high.When I first hot mine, I had to put it on high for the first week or so and then I was able to turn it down a little.
584078
It should start pumping right away. It's possible that the tubing on the white casing that holds the pump is not lined up with the hole that water is supposed to spout out of. Also check the lever on the side of the actual pump, this controls the low/high setting. Hopefully that works, otherwise you might have to return it. One other thing to try is to make sure you have a lot of water in there, maybe it doesn't have enough to pump.
584079
Sometimes mine can take up to a few minutes but rarely longer. Is the pump mechanism installed correctly? Is the water level high enough? (Sorry to ask dumb troubleshooting Qs)
584080
When I set my dish up the pump started working immediately. I would guess that you have a faulty pump and let Amazon or the company you ordered from to see about how to return. They would not accept my return because everything worked but my cat just refused to drink from it as the noise spooked her. As yours is faulty equipment I can only hope that an exchange will not be a problem for you.
584081
Make sure you put the water in first, then plug the cord in. I found that out once when I had plugged the motor in, but didn't have water in it yet. Then I added water, and nothing happened. Water first, then plug it in. Good luck
2015976
Press down on it. It's a pump. If your's doesn't work, it's probably broken.
681319
It should only take a couple of minutes. If it does not immediately prime the pump check the length of the hoses from the pump to the tank, they may be too long and need to be cut to the appropriate length.
2285154
You might have a piece of gravel or a small snail stuck inside. I would take it apart and use a cotton swab to see if anything comes out. It's one of the quietest pumps on the market.
32825
Make sure the pump is properly seated into its base and the suction cups are properly secured the back. Mine was a little loud as well until I did this. Also if it starts to overflow it's because the filter is dirty
2283836
I have not had a problem. But I notice that you have to make sure the pipe from the circulator lines up exactly with the hole in the top and sometimes I have to take a second or two getting it lined up. I think the only other reason it would not circulate is if it is dirty, or the pump isn't working right. If you just got yours, then it's the pump, and ask for an exchange.
1879814
I would say you have a defective pump. I so far never had that happen to me.
2231661
Our pump works perfectly and is very quiet. It sounds as though you may have a faulty pump.
1679925
How long have you waited? For the first time it may take up to 15 minutes for it to actually start doing "something". Also, if it is still not working, try adding a pinch of salt to the water. It maybe that your water doesn't have enough salts in it.
1637087
One of your pumping pistons isn't re-extending for the next pump and so it's only pumping at half pressure. That's how mine died, I haven't figure out a fix yet.
2086512
Make sure that when priming the filter, you need to fill it to the very top. Then turn the fill cap so it's snug. this should relieve the pressure, after about 3 minutes the buzzing/humming should stop. good luck
1868763
Return it. Something is definitely wrong with it. I've had mine for several months now. It runs for hours and shuts off by itself when reservoir is empty. Yours is definitely defective.
389133
If it's new you may have a defective pump. Have you tried taking the pump off and running it under hot water? Do you have a pump from another product you could try, like a hairspray container?
2160864
my pump is very quiet. If it is sitting on a surface wrong, or touching something else, it will buzz. You might try moving it around or setting it on a washcloth or something to quiet the buzzing.
1029526
on the side of the pump there is two prongs so i would start there..i will take a look tonuight when i get home and let you know..ive had a bad experience with mine<it was shipped broken with a nipple going to pump snapped off and the one tire will not hold air..just so you know
1805772
I am glad your pump works as mine has not since the first few months.i fussed around with it, and it only charged for a few minutes. We have lots of sun here, so this is not a problem. I gave up and ordered a different type of pump that I can charge any time and take any where.
255983
Mine took a little while for the pump to prime and for the water to come out the first time. I, too, almost sent it back, but was very glad I didn't. Make sure that your water tank is seated all the way down into the holding area. Pull it up and push it back down a couple of times to make sure.