I just received this product this week. I waited two days before turning it now. Added water, but it has been two hours and no cubes. Any ideas?
571475
Turn the machine off and unplug it from the power outlet. Allow it to sit and hour or two unplugged, and then empty out all water you may have put in the machine. Put new water into the reservoir making certain you do not fill it above the maximum fill line. Distilled water is best, and will save you time down the road from having to clean off excessive mineral deposits from the freezing elements, but at minimum use good filtered water and not the junk that comes straight from the faucet. Next, plug the machine back in and press the power button. Do not attempt to set the clock or the timer. Ignore those buttons completely. Select your ice size (it really doesn't matter which one you choose just to test the machine - any size will do.) You should almost immediately hear the machine pumping water from the reservoir into the freezing chamber. It will sound like water quietly trickling and lasts a couple of seconds. If you hear that, you know the pump is working. You should also hear the compressor kick on after the water has been pumped into the freezing chamber, and if you place your hand next to the the exhaust port you ought to begin feeling slightly warmed air blowing out. Within 10 to 12 minutes your first batch of ice will be done. You hear very audibly when the machine slides the ice off the freezing elements and they tumble onto a temporary holding platform. Then you will hear the ice being raised up on the platform and pushed off of it down into the catch basket. The clattering of the ice is unmistakable. If these things do not happen within 12 to 15 minutes of when you turned the power on, something is not right with the machine. You'll most likely need to notify Amazon and have it replaced.
1810928
I would recommend you pour straight vinegar nt the bottom of the unit and let it sit for 2 hours Then put some water in the container and see if it turns on Do not empty the vinegar from the bottom let it run through Sort of like when you clean your coffee pot I do not use distiller water but I do regularly use the white vinegar Mine runs like a charm but it will shut down if residue builds up
2105244
I had mine running for 3 days and never used any water. Even turned it up to 55% .Nothing. I won't ask if it's broke but it was wasted money .Seller never contacted either after I answered on the shipment. I wouldn't waste money
1814853
If I run at nite from 2100 hrs till roughy 0200 hrs, I fill the water about every 3 days wheter it needs or not. I live in LOW humidity area. I add ice cubes as well
988050
I'm sorry it took so long to answer, I was trying to get a hold of the company. It lasts for about 2 hours under continuous use before needing to add water. If you have any further questions, feel free to ask.
1327586
Mine stopped working on my second time ever using it. I looked through these comments and I didn't have vinegar or straws etc on hand. I ended up emptying out an eye drop bottle, sticking that into the supply tube and squeezed it a few times. It worked great after that. So basically anything that is small that blows air should fix the problem, although it's kind of sad that you have to do this on the second time using it.
301263
Try to remove the plug. Allow to cool 30 minutes. Then plug it in again. If you do not help, then you need to change the charger! Unfortunately you have a defective product! Call to Amazon customer service.
953707
Make sure the ingredients are ALL very cold and that the ice cream maker bowl has been frozen for a couple days. Keep trying. My first two batches were too liquid in texture. You can use those as a smoothy (someone suggested this to me).
443977
My unit stopped working after only a month. I tried to follow all the steps to fix it, but none of them worked. You may want to see if you have some hard water deposits. I decided to use distilled water to keep the deposits from building up. It worked...until the unit itself stopped working altogether.
1930948
Try running plain water in it. Also let white vinegar and water sit for 60seconds. Wipe out and than try running it. If that doesn't work I'd call Amazon. Should last longer than a month. Have two for 8mths now.
856261
I have not encountered that issue and have used mine daily during weekdays for several months. Ensure the cap is screwed securely and evenly on the water bottle. You might also try a different water bottle or the other size of water bottle that works with the unit. Also ensure the little green button engages when you place the bottle in the unit. If none of these solutions work, then it is probably defective. Hopefully, it's early enough that you can return it to Amazon as I tried to contact the company with a question and could not find any contact information, and the company appears to be in overseas. I have not encountered that issue and have used mine daily during weekdays for several months. Ensure the cap is screwed securely and evenly on the water bottle. You might also try a different water bottle or the other size of water bottle that works with the unit. Also ensure the little green button engages when you place the bottle in the unit. If none of these solutions work, then it is probably defective. Hopefully, it's early enough that you can return it to Amazon as I tried to contact the company with a question and could not find any contact information, and the company appears to... » Read More I have not encountered that issue and have used mine daily during weekdays for several months. Ensure the cap is screwed securely and evenly on the water bottle. You might also try a different water bottle or the other size of water bottle that works with the unit. Also ensure the little green button engages when you place the bottle in the unit. If none of these solutions work, then it is probably defective. Hopefully, it's early enough that you can return it to Amazon as I tried to contact the company with a question and could not find any contact information, and the company appears to be in overseas. « Show Less
1066981
It probably is a start cap if it's not a bad connection, somewhere,, if it's a bad cap, might cost ya bout 20 dollars,, if that doesnt fix it, trash it, there to mechanically involved, something else will go out,,, I recommend a small office/dorm size freezer,, has no mechanical parts except the pump, and just make your cubes manually,, good luck
843632
I get 9 Large cubes in 15 mins. or less. Hope this helps. Awesome ice maker.
868619
Turn it on for about 5-15 minutes. It depends on how much water you pour in. Overall great product!
888378
Are you adding enough water? I find that if I don't add enough water I get no steam otherwise it works great!! I hope I don't offend you but are you pulling the trigger?
1961370
Well, mine doesn't rock, so it likely is a defect. Maybe you should rinse it and then put something heavy on top for a day or two!
1469020
Same problem here--all I got after 30 minutes was the exact same pre-chilled liquid I put in it. And tub was frozen solid and I started the machine immediately. Used 2% milk plus cream. Disappointing.