The roller on the toner cartridge is leaving black streaks on the paper. The first few prints were fine, but I can't get the black streaks cleaned.
587235
Maybe pulling it out and shaking it might help. Also, that will happen if any of the packing plastic remains. I hope this helps. Good luck!
525749
I'd say you're probably in the 3-5% group of defective toner cartridges.The failure rate on a name brand toner is around 1%, so 1 in every 100 or so fail, leave streaks on the page, or will not work. The failure rate in remanufactured cartridges increases that rate to 1 in every 20-35 cartridges or so.I'd return it, and either ask for a replacement or a refund.
1261325
That's a good question! I have two of these printers and both have been nothing but trouble. I have one that can't see the full black cartridge now. I just read the note about contacting Lexmark support. I'll have to give that a try. Best of Luck!
1845267
I am having the same problem- black dots all over the page, faint cloudy gray/black haze covering the entire page, red dots clustered in one corner. I have cleaned the corona wires for all four cartridges repeatedly, and have cleaned the toner drum rollers repeatedly with alcohol per instructions from a Brother tech as well. One Brother tech told me I need to replace the master drum- no help there. I have owned the printer 11 months, still under warranty. According to the printer-settings printout, I've only printed 2,000 pages, and the drum unit should have 14,000 pages left, however the tech told me nothing related to this problem is covered by the warranty. I am having the same problem- black dots all over the page, faint cloudy gray/black haze covering the entire page, red dots clustered in one corner. I have cleaned the corona wires for all four cartridges repeatedly, and have cleaned the toner drum rollers repeatedly with alcohol per instructions from a Brother tech as well. One Brother tech told me I need to replace the master drum- no help there. I have owned the printer 11 months, still under warranty. According to the printer-settings printout, I've only printed 2,000 pages, and the drum unit should have 14,000 pages left, however the... » Read More I am having the same problem- black dots all over the page, faint cloudy gray/black haze covering the entire page, red dots clustered in one corner. I have cleaned the corona wires for all four cartridges repeatedly, and have cleaned the toner drum rollers repeatedly with alcohol per instructions from a Brother tech as well. One Brother tech told me I need to replace the master drum- no help there. I have owned the printer 11 months, still under warranty. According to the printer-settings printout, I've only printed 2,000 pages, and the drum unit should have 14,000 pages left, however the tech told me nothing related to this problem is covered by the warranty. « Show Less
1577826
Same thing happened to me. After not printing(B&W) for awhile, I took out the black cartridge - carefully, to avoid stains - and wiped the ink orifice with an alcohol-soaked Q-tip. I might have done it more than once; at any rate, it worked and the ink now flows well. The color cartridges were OK, but I am prepared to repeat the trick if necessary. It's worth a try. Good luck.
310391
When the print from a toner cartridge begins to fade after couple thousand pages or so, remove the cartridge and give it a good shaking. Then, replace the cartridge. It will behave as new again for an unknown period of time. Good machine.
1912404
That hasn't happened on any of the envelopes I've printed. I'm wondering, if toner was purchased from a different company OR maybe the wires need to be cleaned (I can't remember the name for the "cleaning wires"??)
704009
I just removed the old toner and replaced the new one. Just make sure that you removed all plastic protectors from the new toner.
1241356
brother won't do anything to help.I had just brought my toner from amazon ,it streaked on the right side of the page. I called brother and they told to mail it back to them and they would send postage(which that did not)they sent back the same one back,I again called them back , they said it was empty and would not replace it .I showed that I just got it and if it was empty that is the way they packed. it they wouldn't do anything about it. so a total loss.
520838
Depends on the color of the streaks. If black, I would say you have a hardware problem and may nee to send it back (if new). If it is white streaks, then you may need to go slower. I bought and use the stand with mine to get a smooth even scan.
2268224
Sorry, I have not had an issue changing toner cartridges, so I'm not sure how to fix it. Did you pull all of the protective plastic tabs off of the cartridges? Try tipping the cartridge back and forth a few times to loosen the toner. One time my printer kept saying the paper was out when it wasn't. I turned off both the printer and the computer and rebooted them. That seemed to fix my problem. Sorry I can't be of more help.
433871
I went thru the same thing. Contacted the seller and they sent me new ones and I had the same problem. I'm not happy with the cartridges OR my printer. Wish I could give you more help.
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
1355320
Almost certainly your printer has a dirty or clogged print head on one of the cartridges. Use the utilities to assist in diagnosing the problem. Regards, Bill
1210407
The first toner cartridge that comes with the machine is a starter cartridge and there is not as much toner as a new replacement. I do a lot or printing with my brother in my HO (home office) as well as my other 5 Brothers (all the same model located at our manufacturing facility) and I have not notice excessive usage of the black toner. If the issue continues, I would contact Brother since it is apparently a new machine. Hope this helps.
410514
First of all, check whether you need to use high altitude settings. Also, if you are using remanufactured cartridges I have had some experience with streaking. Check your toner levels. You can also take out the cartridges and shake them. Make sure your printer defaults to the right kind of paper (i usually use multipurpose).
330258
o, just push it in. If you find it prints funny, such as missing out lines, just take out the cartridge and reinsert it. i found that happened when I changed the black one.