I loved this iron. I bought it in October 2013 and it worked fine. Two weeks ago it stopped working completely. Am I able to exchange this?
586136
I have had the same issue. I believe I purchased it from Amazon but am unable to find it on my account. How do I check that and can it be replaced?
586137
Hello, Due to the nature of your question, please contact our customer service department. They'll be able to assist you with your order. Here's a link to their contact form:
586138
Hello,Due to the nature of your question, please contact our customer service department.They'll be able to assist you with your order. Here's a link to their contact form: https://www.amazon.com/gp/help/customer/contact-us/ref=hp_ss_comp_cu?ie=UTF8&nodeId;=508510Hope to see you soon!
1375852
According the the limited warranty: "We warrant each appliance to be free from defects in material and workmanship. Our obligation under this warranty is limited to repair at our factory or authorized service center of any defective parts or part thereof, other than parts damaged in transit. In the event of a products replacement or return, the unit must be returned transportation prepaid. The repaired or new model will be returned at the company expense. This warranty runs for three years from the purchase date found on your receipt and applies only to the original purchase for use." I hope this helps. BTW, I love the iron.
521373
I recently bought this iron and after several hours of usage, the clean message came on. I followed the instructions, but the clean message would not go out. What's up?
2147020
It's worth buying replacement iron. Love this iron. Received free iron with vacuum cleaner in 2002. It was dropped and broken in 2006. Didn't take long to find replacement on Internet in same year and still enjoying it.
1365253
Don't buy it, sooner or later the iron won't lift, the feet get stuck with starch. After cleaning it several times it stopped working altogether and then it smeled like burnt. I had it for a year, and all the reviews of people that have had it lomger than a year say the same. It is a wonderful iron while it works.
1564847
Mine leaked from the beginning. The company sent me a postage paid mailer to return for service. I didn't want to part with it, ad it was "new".. . Approx 10 mo. later it gasped it's last breath. Once again the co. emailed me the postage paid return form, so I sent it off. That was the end of Feb. I'm still waiting for my iron to be fixed and returned to me. The representative from Oliso told me last week it will probably be May before they are caught up. Yup, MAY!!! In the meantime I've had to purchase a second iron as a substitute.. Evidently there are allot if issues, if they are backed up 3 mo. for repairs. Good luck with your issues, sounds like it too needs to go to the Oliso healthcare plan... :-( Mine leaked from the beginning. The company sent me a postage paid mailer to return for service. I didn't want to part with it, ad it was "new".. . Approx 10 mo. later it gasped it's last breath. Once again the co. emailed me the postage paid return form, so I sent it off. That was the end of Feb. I'm still waiting for my iron to be fixed and returned to me. The representative from Oliso told me last week it will probably be May before they are caught up. Yup, MAY!!! In the meantime I've had to purchase a second iron as a substitute.. Evidently there are allot if issues, if they... » Read More Mine leaked from the beginning. The company sent me a postage paid mailer to return for service. I didn't want to part with it, ad it was "new".. . Approx 10 mo. later it gasped it's last breath. Once again the co. emailed me the postage paid return form, so I sent it off. That was the end of Feb. I'm still waiting for my iron to be fixed and returned to me. The representative from Oliso told me last week it will probably be May before they are caught up. Yup, MAY!!! In the meantime I've had to purchase a second iron as a substitute.. Evidently there are allot if issues, if they are backed up 3 mo. for repairs. Good luck with your issues, sounds like it too needs to go to the Oliso healthcare plan... :-( « Show Less
730463
I need to return it because it stop working with a month of use? If I can get new one or my money back.thanks
458154
Two things: check the little switch on the heel of the iron - it might have gotten turned off. Sometimes after a while they just stop working. Don't know why. I sent one of mine back to Oliso and they replaced it.
1280797
I got nothing but instruction documents and my iron broke in less than a year (steam controls on the iron stuck in the "on" position). I emailed the company and they agreed to exchange it, but then I got a call saying it was not available (it is still available on Amazon) and they wanted to substitute the Pro 300 model, which is not a comparable item. I requested a refund and am awaiting a response.
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
737693
The only way I can see that working is that you could iron it using parchment, but you're definitely not going to get the same results. If it's within 30 days of purchase I'd just return it and get what you needed. Amazon is great when it comes to returns. Return shipping paid for and everything.
1365255
I bought my iron in November of 2013 and I love it, I don't know how long the warranty is.
2266741
Yes. Love it. Bought it about 7 months ago. Works great. Super hot. Straightens well. Best iron I have ever purchased!
2149871
I still love this iron. I have had it for almost a year now. Cord still retracts well. After a little research I beleive this is an American company. You can find more info on Wikipedia.
1912186
Good luck with that. Even if you had a newer version of this iron you would not get any help from the company.
514455
Mine did the same thing. I searched the internet for anotber one. Best iron ever.
19921
No I have had this machine since October 2012 and have had no problems. You need to send it back for a diff one. Amazon is great with returns/exchanges.