mine is all scratched how do i get new handles and new fabric bought three of these things and i am not happy
590996
I bought 4 of them. Happy with 3 of them. 1 gotten from different vendor. Handle is no good. Really, all of them are not that great pulling them in loose sand. But better than carrying thinges by hand to the beach. 3 daughters and 6 grandkids. The wagons are great for hauling baseball, football and soccer equipment. No idea on how to help you with your problems. Sorry.
965699
Mine was cracked too...and the red handle was missing. I didn't even realize it was missing until I got a larger one later. You might return it but mine works fine and the crack never got worse.
699989
Contact the company itself. My workbench arrived with a broken handle and bent leg due to inadequate packing materials. The company offered to send me a replacement handle.
126359
Ruffles, I would definitely contact seller/Amazon & make arrangements to send back for replacement or refund. You should not be expected to pay for shipping or replacement!! Good luck!
2183079
Well - if they send one that isn't broken, then yes you have all the hard ware. The first one I got was missing the handle so I contacted amazon and they sent me another one instead of just a handle. The second one was missing a piece on the bottom that would made it impossible to put on a bike (it has a spring loaded system on the bottom to keep it on the bike rack) so I just took the handle off the second one and placed on the first - it worked and I like the basket - nice and sturdy. I cant complain about Amazon as they did try to correct the issue.
634186
Same thing happen to mine. Contact the company an explain to them your situation. They were very helpful and sent a new item.
174129
I'd suggest contacting the manufacturer directly to see if they will replace. Get a copy of your receipt from the past purchases and see if they can help with a replacement
481465
Same think happened to me. The problem is the top is not affixed and for some reason the stuff you need is missing. Contact customer service and they will send you a new . It seems this a ongoing problem.
344129
If you kept the materials that were shipped with it, they tell you how to get it replaced. I think you are past the timeline but I am pretty sure that they gave it a 6 month guarantee. Please look again for the inserts and directions that came with it. Sorry to hear you had trouble.
1241320
Mine came in perfectly! sorry to hear that yours were damaged. maybe contact them and ask what the deal is and what they are willing to do to remedy the situation.
1902379
Sorry for you! I have only hand wased this. I would think you could contact the company for the repacement piece. Best wishes and thanks for sharing your experience so I will not make the same mistake!
1384177
If it was brand new contact Ravensburger. They are good about replacing. If used, contact the seller.
2182485
Mine was damaged. That helped me make my decision to return it anyway. I was not happy with the quality even if it was not damaged. I found an antique one on ebay and am very pleased.
1427363
If you really just bought it last summer then contact KitchenAid----They stand behind their products. Also---The handle is just a push-on so they may just send you a new handle.
2266296
I called Carex, and they don't sell replacement handles, either the soft grip or the solid one. When my soft grip got really badly worn, I peeled the rubbery part off and put on lots of layers of that black liquid plastic that the hardware store sells to dip tool handles in. I thinned it down a little and painted it on with a glue brush, letting it dry a few minutes between layers. I didn't build the handle up quite as large as it was originally, but it works fine, and has stayed on several months now. I tried painting it on one of their wooden handles that had chipped badly, but I didn't sand it well enough first, and it is peeling off. I called Carex, and they don't sell replacement handles, either the soft grip or the solid one. When my soft grip got really badly worn, I peeled the rubbery part off and put on lots of layers of that black liquid plastic that the hardware store sells to dip tool handles in. I thinned it down a little and painted it on with a glue brush, letting it dry a few minutes between layers. I didn't build the handle up quite as large as it was originally, but it works fine, and has stayed on several months now. I tried painting it on one of their wooden handles that had chipped badly, but I didn't... » Read More I called Carex, and they don't sell replacement handles, either the soft grip or the solid one. When my soft grip got really badly worn, I peeled the rubbery part off and put on lots of layers of that black liquid plastic that the hardware store sells to dip tool handles in. I thinned it down a little and painted it on with a glue brush, letting it dry a few minutes between layers. I didn't build the handle up quite as large as it was originally, but it works fine, and has stayed on several months now. I tried painting it on one of their wooden handles that had chipped badly, but I didn't sand it well enough first, and it is peeling off. « Show Less
1517377
I would see what a local canvas shop would charge, but it might be just as cheap to buy a new one. Do you have any contact info for the company? Did you try Amazon customer service for their contact ph. #?
126256
Did you clean lenzes?, if you still have a problem, just order another set and ship this one back to Amazon, support is nor really helpfull on replacing