I got this for Christmas from my mom and she purchased three and all are locked in the closed position. How do we "unlock" it?
609449
When locked it takes some force to opne. No worries it won't break just give it a good strong pull and it'll open.
609450
I was about to return mine after pulling and twisting like crazy without being able to unlock it. I gave the ring one last herculean twist/pull and it came undone. It seems that the mechanism that keeps it locked is a bit too tight. Once you get it going, it works great! Good luck!
609451
I initially thought it was stuck in the closed position, a defect. It was very difficult at first, but you need to turn it to the open position. Now it opens and closes easily.
609452
I had the exact same problem! I finally just pulled the handle straight out with pretty strong force and it came out. Good luck.
609453
Twist and pull. These are the best ones I have ever used. I even bought them for friends and they love them.
609454
The lid seals very tightly. You just have to muscle it open. It pops straight up.
1689841
i have 3 and have had no trouble with them at all ///maybe try to reset the cobanation again ...mite help or call master lock you mite have a defictive safe
485134
No one from the outside can open it, it locks automatically on the outside but is unlocked on the inside so you are not locked in
347621
Press it down manually with your finger. Press it once and it's closed, press it again and it's open.
1833670
Sounds like the lock mechanism might be bent. Once it's open it should spring open and stay open until you squeeze it closed and put the lock in place to hold it closed. Are you running your hand or glove over the lock lever forcing it to close and lock when squeezing?
1342974
I bought the Pinzon Penguin as a Christmas gift for my husband. After the 4th use, it became stuck in the closed position.I tried sending email to the address listed in the previous posts, but the message bounced back "undeliverable".
125133
I have not. Seems to stay locked closed all the time for me, when not used of course
544318
Try pushing the reset button on the side. You might have to use a paper clip or pin, but that worked for me when mine locked up.
1086003
Hi, turn to unlock and pull upward on each hinge. might even pry it up with a screw driver between the two parts on the hinge. mine was difficult too, it kinda of pops off when it does come off.
291452
Send it back. They should replace it. I have had mine for more then a year and it stays closed.Henry
1128827
I wasn't able to find the unlock mechanism either. It was very frustrating! I sold the stupid thing at a garage sale for what I paid for it and went to Bed, Bath and Beyond where the store manager helped me find what I was looking for. So much for trying to go the cheap route. : (
1922704
See that black switch looking thing on the side. You must slide it up or down to unlock. I did have to grip them and clamp them down some to get the switch open.
1322332
Mine was when I got it! They usually say on the item description it is locked or not
1843752
I had the same problem at first, but after reading that others open it easily I tried again and found that it is best to open it from the corner, don't try to open it near the "clip." Now I, too, can open it with a "flick of a finger" as Beth responded earlier.
148300
?that's strange.. mine have never done that...and this is my second one. Is it locked in before you turn it on...you should hear a click when you put them in place....sorry I don't know any better answer. I can only guess that it has something to do with the latching mechanism.
1765400
Hi there. We had the same issue! There is a small "button" on one of the legs (at the edge of the bed part) that you press . It's the same one that's SUPPOSED to click to lock it into place (had some difficulties w/one of ours). It isn't obvious since it kind of blends in with all the other black plastic hardware. Hope this helps. Have a blessed week! :) | db, charlotte nc | 11-Nov-2014.
2048944
The closed position stays closed but I wouldn't say they lock. Hope that helps.