How do I get the remote to work? Is the tip of the remote supposed to light up when I press the buttons? I already removed that thin piece of clear plastic to allow the remote battery to contact the battery terminals. I don't know what the IR cable is...
592910
You have to plug the ir cable into the device and put the ir somewhere you can see it to aim the remote at
772176
I have not had this problem so I may not be of much help. However, did the sreen suddenly stop working? Do you get any sound? I assume you tried both the remote and the button controls on the top of the box. Do your voltages match? (Assuming you are in S. America and not Columbia, Tennessee, USA!)
1406762
Did you pull the plastic tab out of remote? If I remebrr mine had one to let battery make contact of not bad bulb or remote
1153596
Dale, Mine worked fine out of the box. I would like to suggest that the battery in the remote might need changing. Other than that, the only thing that is possible is turn it off, unplug everything to let it reset and plug it back in. If this doesn't get it something is busted and the unit has a decent warranty.
457849
Are the batteries in the remote new? Are you running the latest firmware? Is your power cord in good condition? These things have all been problems for me in the past, which once corrected resolved all problems. Hope this helps, Peter
1596893
If I remember I think you have to push and hold the power button until the remote turns on. I hope it helps. Good luck.
1561753
I would suggest buying a Battery. Not being funny, but you have very little invested and the Battery being Dead; it stands to reason you should just replace it. The Remote probably works fine, or send it back.
14849
... this has nothing to do with the remote 'learn mode'. From what I read, it will 'sleep' if no signal for several minutes, then wake up upon signal. Waiting for mine to arrive, so will know more shortly.
774740
Hi, you may have downloaded the incorrect remote, I had the same issue until I downloaded the correct remote. It took a litter guess work.Joe.
1759286
It is not the battery. Try reinstalling the firmware.If that does not do it there is a problem with the circuit board in the remote. I had to purchase a new remote.
2026345
We had the same problem. Our remote was junk and fell apart. Tview wanted $90 to replace the remote. I haven't been able to get a universal remote to work with it either.
473500
Hellow Jacqueline, try replacing the batteries, if that fails. Send the remote back to Amazon. GoodLuck Allen M
1895142
I have no idea how to replace a lost remote, but I need another remote also. I dropped mine and now I can't recharge it because the internal plug broke loose. If you find out how to get another remote let me know.
1074147
Not trying to be sarcastic, but did you pull plastic from battery ? I was trying to use mine until I noticed I forgot to remove it. Other than that mine was automatic with my Sony. Hope you get it working. Also, I had to put my camera on a different setting to allow the remote control, I'm not sure on yours but I went into settings and changed it.
2153230
My remote works pretty good. I generally only use it in the morning with the radio alarm to hit snooze. So in the dark and when I'm tired I just hit buttons in the middle of it (if you hit the red power button it shuts the alarm all the way off) until it switches to snooze on the display and I roll over for a few precious minutes of extra sleep.If I were you I would check the battery in it first - even new button batteries have been doa to me.
566669
I found the buttons on the remote somewhat difficult to press and get a response. Also, you must get close and be absolutely direct, straight on, in pointing it. If it still doesn't work, contact the company. They have very good support and if they can't help you, will most certainly replace it.
299352
Hi Joseph, not sure if this will post under my account or not, but responding to the email: You know, I've tried...it seems like it will work at the same time for a minute...but then it stops. It's also kind of schitzo, and confusing to work. I push the right button and it doesn't go on, or I push both and they both come on, then I push the left and nothing happens, and it's unclear how to reset it. I compare it to how you push all the buttons on your remote when the TV is frozen. Seems kind of like that. Since my posting, I've stopped using it all together, because I thought that I'd just make the double light come on and flash, just for visibility. But then I discovered that it wouldn't last but for a moment. Oh well. I'm glad this was a gift, because I would have felt frustrated and returned it by now. :(