Does your guard interfere with the streams? Mine does. How do you handle the problem of the toilet seat not sitting on the toilet bowl?
579582
I wish to thank everyone who replied to my question re these two problems. I had a fancy Toto soft closing toilet seat. It was molded so that the back of the seat would press down on the guard preventing the streams from operating properly. I purchased a seat which was virtually flat on the bottom, and this solved both problems. I am so pleased with my NEO320. I was almost to the point of buying the non-electric bidet seat for $179. This new toilet seat was the only thing I needed to buy.
579583
My guard does not interfere with the stream, you know the stream comes out from underneath and for me it has never been a issue yet. The toilet seat does not sit on the bowl properly and evenly but it doesn't move or anything. I just have this small gap there in the back which doesn't even bother the sitting posture. I hope it helps...
579584
Yes. And I have included that feedback in my recent review. The problem is a weak/faulty gate hinge that does not allow the gate to maintain its clearance from the nozzle cylinders. I hot-glued the gate hinge in place, keeping the gate bottom from leaning into the spray nozzles.
579585
I have the same problems! I have the TOTO Ultramax II one piece toilet. This Neo 320 does not allow the water to shoot out and the lip of the toilet seat is floating in the air. When I sit on it I'm bending it and I'd guess it's a matter of time before this breaks something. Lowe's did not have the American Standard toilet seat you mentioned in stock so I bought American Standard 5321.110.020 EverClean Elongated Toilet Seat with Slow Close Snap-Off Hinges, White from Amazon and it has the same problems.
579586
No. Guard does not interfere with the stream. To level toilet seat with the bowl, you could use "UNIVERSAL TOILET SEAT BUMPERS". You can find them on Amazon also.
579587
Hi. Actually no, I don't think the guard interferes. Could be that it behaves differently when water pressure is on higher(?). Or could be defective. I turn water on with NO upward spray first, then adjust spray slowly. If still interfering, you may need to exchange for another unit. On the seat issue, mine is slightly off also and the seat has to flex slightly when it gets sat upon. If that's a problem or otherwise not acceptable for you, you may be able to find some taller cushions (pads/feet) to put on the underside front of the seat or a different seat altogether may be more suitable. I hope this helps. Hi. Actually no, I don't think the guard interferes. Could be that it behaves differently when water pressure is on higher(?). Or could be defective. I turn water on with NO upward spray first, then adjust spray slowly. If still interfering, you may need to exchange for another unit. On the seat issue, mine is slightly off also and the seat has to flex slightly when it gets sat upon. If that's a problem or otherwise not acceptable for you, you may be able to find some taller cushions (pads/feet) to put on the underside front of the seat or a different seat altogether may be more suitable. I... » Read More Hi. Actually no, I don't think the guard interferes. Could be that it behaves differently when water pressure is on higher(?). Or could be defective. I turn water on with NO upward spray first, then adjust spray slowly. If still interfering, you may need to exchange for another unit. On the seat issue, mine is slightly off also and the seat has to flex slightly when it gets sat upon. If that's a problem or otherwise not acceptable for you, you may be able to find some taller cushions (pads/feet) to put on the underside front of the seat or a different seat altogether may be more suitable. I hope this helps. « Show Less
579588
The guard does not interfere with the water stream at all. However, I had to buy spacers from the hardware store so that the seat would sit properly on the bowl.
579589
No problem with the guard obstructing the streams and our particular toilet seat needs to be well tightened, but does fit on the bowl.
728258
My toilet is elongated. It works fine but may be a little steadier with the round toilets. My son uses it fine, alone and never has a problem though. Hope that helps!
695321
I've not had a problem with any toilet. I use it when in public places. It has grips on the bottom that keep it in place on all size of toilets.
1743883
Have the same problem with mine. I agree with the others....still like the seat. Perhaps we should contact the company and they will modify the design.
132999
I'm not sure about your question. I didn't install the toilet but I can tell you it works great and it's really nice. The one thing I do not like is the toilet seat cover it seems to long for the bowl and for some reason it looks strange. I think that might be a question for the company or someone who installed it themselves
1589444
I was trying to figure a way to do that today. The only thing I could come up with was to possibly install a shut off valve on the T that goes to the unit. I don't know if that would affect the toilet too or not. It would be nice if it had a pressure adjuster on it. I just try to not pull the handle all the way up but it is very touchy.
2105290
As you can see in the picture, there is a large thumbscrew in the front of the seat. Once you position the seat on your toilet, there is a plastic piece which slips under the rim of toilet, turn the thumbscrew until tightened and the seat is very secure.
1298926
Sounds like a connection issue. Just check where the bidet goes to the tank.
1681017
My husband doesn't have this problem??????????? Is the guard bent? Are you setting the depth right? Maybe it is defective.
787192
we had to adjust ours as well...make sure the stream area is clean...nothing blocking it, good luck!
893400
good observation with the wax seals. The clog is trans the wax seal and when plunge (increase pressure) the toilet the way of least resistance (the wax) gives in. This should not happen with the new seal or only transiently. good luck to all of us. One solution is to unclog with a "snake".
1171313
My toilet bowl is elongated & it works well. The bowl juts out a little underneath the Moen seat but not enough to be an issue.
1686647
Leave the splash guard in place and use them together. I absolutely love this device. To keep it clean, I put in the dish washer when I run a cycle.
213465
got the same problem with one of the three installations. then tried my best to find some hard form rubber stripe, cut it into several pieces and glue them onto the four plastic supporting pads as cushions and reduced the body weight pressure that bended of the toilet seat and bidet structure. you can also try to find some hard packing poly forms to adjust such problem. good luck.
428095
Hi Loretta,we did not have this problem. We are very happy with this product and is by far the best portable bidet we purchased. On the other hand, if you have any problems the support offered is great (one of the boxes was missing one part and immediately responded and shipped it in 2 days).Buy with confidence. Regards, Fabiana Fleurquin
441709
In my experience there is minimal splashing and it all stays in the bowl. I have not had any splash out or under the toilet seat. It might splash off your ass and go under the toilet seat if you turn it on full blast but with normal to high water pressure turning this thing on more than half way hurts. In short I wouldn't worry about water splashing out and making a mess.
1039320
I also have had some trouble getting the splashguard back on after removing it.....I wasn't pushing it in place properly, I guess....once I got it firmly on again, it did not fall off, nor did it wobble. I am older, and have noticed that I'm losing my strength in my arms and hands....after fiddling with it a few times, I was able to get it to stay in place. Addendum: The splashguard does wobble when the arm is up or the arm is down without the bowl underneath it. The guard does not wobble when the arm is down and the bowl is underneath it. I used my mixer the other day and realized that it does wobble....when not in use!