Can't get the top unscrewed, pump top, what am I missing!?
605530
This happened to me. Its stuck to the part it needs to unscrew from. I tightened it down first then it unscrewed.
605531
Glad I'm not the only one that struggled with this!! It's WAY too hard to do and my pump broke while I tried it. I finally gave up and am just taking the top off and pouring it in my hand.
356653
It sounds like you have some debris in the valve itself. You will need tot ake it apart and clean out the valve. It should not be to hard to get the valve open I belive its several screws on the top.
1498366
I had the same issue at first. I still don't understand what the top cap is for. To drink out of it, unscrew the whole top. Where you pour the water in is also where you're supposed to drink.
1966445
The silver top does not screw off or pull off. You must turn the unit upside down and and turn the bottom part to separate it from the top. Fill the top globe and put the bottom part back on. Turn the unit over and GO FOR IT!!!
2186834
I had some problems getting the thing apart too. I uploaded a picture with instructions. Hold the lowest part of the base in one hand, and then unscrew the ring counterclockwise to get it apart. From some of the answers I've seen to questions, there must be different models being sold under the same name. I was able to to unscrew everything by hand (there's no Allan wrench needed).
32313
Take off the plastic pieces on top all of them and the tool will just screw on the top and come off. If this don't help you let me know I will send you a video of me taking mine apart.
1457590
Unscrew it. Grab Base with Left Hand and the Top with your right hand, then twist your Right hand Counter-Clockwise. It seals pretty tightly so it might be difficult, but it will come loose.
510938
I have had this problem also..I took 2 inch metal pain scraper put it on one of the humps on the lid and tapped it with a hammer. It took a few tries but it jarred it enough so I could unscrew it. Good Luck!
1759799
Hi Lorena, You may need a new pump. H How long have you had it? A new pump can easily be attached to the bottom where it pulls out. Contact me at crizbooth@gmail.com Thanks
665921
I had to have someone show me in the beginning too. The top actually comes out and you screw the applicator on. In order to get the top off I have to wiggle it back and forth so the top will separate from the bottle. Then you simply keep turning it until it comes off. It is not screwed in, it just fits really tight. Once you do it the first time you will never have trouble again.
440931
I also had this issue. My problem was I did not screw the plastic ring part tight enough around the base unit and hence there was no pressure building up, and the pump wasn't dispensing. I called the MISTO customer service and they send me a replacement pump for free, in case there is an issue with the pump part.
1412730
I agree it requires a little fiddling around to get the pump and ceramic top lined up properly. My best advice is to put the top on first and then reach under and move the pump around so that it's lined up with the spout.
396284
The pin should be under a "hidden" lid in the handle; check again! If it is not there, request it or exchange the pump.
131799
Dorothy, I had the same problem. Hold the bottom (bigger part) with your left hand and twist the part just above it with your right hand. Failing this, go to YouTube and see how is done there. This is how I managed to open mine. I hope this helps.
2024468
The pump is a slight problem and should be improved. you can take top off. no problem!
448747
You have to push down on the top and screw off. A couple I have take some effort but it can be done
1303623
I had the awfullest time with this, too! I was afraid I was going to break it, but the bottom unscrews. The instructions, such as they are, say to use the housing wrench, which I don't remember getting. Anyway, it can be unscrewed by hand but it's hard to do.