Anyone have issues with it dying soon after purchase? Anyone know what he escalation is for cust service?
574460
I have owned one of these since the end of '06 and have had NO PROBLEMS....still has the original bulb. The only problem, and it's minor, is that I get a slight "pincushion effect" when viewing 4:3...other than that it has been a good deal for me.
444418
It has happened to us as well. Amazon handled the problem fast and provided us a new unit quickly. However it failed after two weeks ago. It also went dead. I am returning this one too.
349591
I have found that to be the case (I submitted the review) and submitted a support case. Tech support said that this is a known problem and they are expecting a firmware update "soon". I am trying to get clarification of what "soon" means and, once it's updated, if that means it will be unlimited or if that's just going to up the 280 to another limit. I'll post again when I hear back. Jan
1246479
Anyone know if this problem is still going on? This appears to be the best budget system Samsung makes and since I'm trying to take advantage of 24 month financing I am stuck with whatever Samsung systems are part of the deal.
230862
Maybe they're phasing it out or coming out with a newer model or product. I won't recommend this particular model, even though I have the same one. It started giving me a Service needed display as soon it was almost a year after purchase. Then have to pay another $139 to have it fix. A whole lot of wasted money for a crappy product they claimed is the best. Just my 2 cents.
797540
Jimmy, I would not order this thing. Considering response from GiJoy it sounds like you would be dissappointed. I ordered it on Feb. 15, 2014 and despite telling Amazon 3 times that I haven't received it, I still have not received it. Do you and others think someone at Amazon or shipper may be asleep at the switch????? This is especially disturbing to me, since one of these messages was included with a message giving them glowing praise that they chose to publish. Do you think that their customer service has shrunk to the level or Sears and other now defunct big box stores????? LOL, George Jimmy, I would not order this thing. Considering response from GiJoy it sounds like you would be dissappointed. I ordered it on Feb. 15, 2014 and despite telling Amazon 3 times that I haven't received it, I still have not received it. Do you and others think someone at Amazon or shipper may be asleep at the switch????? This is especially disturbing to me, since one of these messages was included with a message giving them glowing praise that they chose to publish. Do you think that their customer service has shrunk to the level or Sears and other now defunct big box stores????? LOL, George
1965017
It was more than I could handle. We sold it last month. Mine was defective as well. It had a slice in one of the yellow towers when we bought it. The company would only take it back if I paid for the shipping there and back for a new one. So, overall I was not happy with the purchase. I did not find it to be as durable as advertised either. Maybe you should contact the company about a warranty if you have not done so yet. Good luck!
980703
Not sure about longevity as I've only had mine less than 4 months. The only problem I've had so far is with having to pull the docking pin down to get the iPhone on it and sometimes I have to wiggle it or the iPhone doesn't recognize the speaker and it won't play. This doesn't happen all the time, but it is a pain when it does happen. No sudden death so far so will hope for the best!
445210
I actually called them myself. I was keeping track of the shipment and it said it would take a lot longer than it really did. I ordered from Amazon on a Monday and tracking it, I found it reached EGL I believe on the Friday of the same week. I called them myself on Monday to ask them to deliver on Tuesday (my day off). I'm not sure if you can get them to install, my guy just brought the box in and opened it up to check if anything was broken. I powered up and connected myself.
1798552
I haven't had any problems with the one I purchased. It appears to be in great shape and we are using it in a commercial facility so it gets a lot of use. The seller I purchased from offered a 12 month warranty so I can take advantage of that if necessary. I called them before buying to ask about the warranty and they were very easy to reach and had very friendly staff. Just make sure that the one you choose to purchase has contact information and give them a call if you'd like.
731581
Been happy with mine - but don't expect much warranty coverage except Amazon's refund conditions.Blow it up - it is out of warranty! Probably 90 days?
1489856
I would not purchase. Find a clearence deal where you would still have a warranty. Mine died within 2 weeks and seller said too bad!
2279286
I just called the phone contact on their web site and spoke with a service rep. You return the machine to San Francisco, where the importer is located. He told me that if there is going to be a problem, that it will probably happen within the first 30mins +/- of use. They may also open a service center in New Jersey in the future. The price is artificially low right now, as they are trying to get a lot of machines out there and get their reputation established. I think I will purchase one of these.
1981329
Run run ours broke 35 days after er received it. Amazon would do nothing. Have been trying to work with maxiMatic company. They also giving us the run around.
887956
Has to have their software. Mine crashed and I called and had to have it replaced. Don't do their expedited service either. They tried to get me on it and the guy couldn't explain the process and 3 calls later I had them just have me ship mine in and they sent me a brand new unit.
1584887
I have had just incredible service from my unit. I. Not sure why you are having issues.
849912
I had mine for about 2 years, before I upgraded. However, check to see if someone in your area is downloading large quantities. If you need a new one, I still have the one I bought and never used.