Where can I get a firmware update? It keeps failing the email test even though the settings are correct and the ports are open.
570307
There's no recent firmware update for this unit, please call our technical support (number is provided on your shipping invoice) so we can help you run through your system; our business hours are Monday to Friday between 9am - 5:30pm PST.
570308
Update? Sorry, the original firmware is about the only one you are ever going to see. Don't expect much from this manufacturer.
1414926
Please contact us and we will give you support as well as firmware updates. Thank you!
1747944
really thats great news i just ordered the unit cant wait to install it. how do u update the firmware
1103168
You can try Australian or UK firmware upgrade.. I am in process of trying; If I gt success I will post here.. Check here for more details http://forum.videohelp.com/topic341659.html
141092
I have not experienced those issues. I recommend checking to see if there are any firmware updates for your unit. You have to connect your unit to a internet connected computer to perform the online check and updates.
39648
That sucks, Ryan. Maybe when the next firmware update comes out, you can reset the unit through the menu after you update the firmware, and it will work.
1646250
Check that all your drivers and firmware are updated could also be a poor connection, a bad wire or just a bad port all together
349591
I have found that to be the case (I submitted the review) and submitted a support case. Tech support said that this is a known problem and they are expecting a firmware update "soon". I am trying to get clarification of what "soon" means and, once it's updated, if that means it will be unlimited or if that's just going to up the 280 to another limit. I'll post again when I hear back. Jan
2211216
I just bought mine 2 weeks ago - no problems, just upgrade firmware first thing.
852192
Maybe you didn't plug it in properly (at either end). Maybe your GFI was tripped and needs resetting or replacement, or maybe you have a defective unit. Hard to tell via email. Mine works.
828722
try reseating the digitizer cable. other than that i guess try updating the firmware. i saw some reports that the digitizer failed after replacement but it worked fine for me
1057173
Thanks for the workaround. I agree it stinks to have to do this, but so much functionality for the price I probably will live with it. Maybe if we complain (and pray) enough we'll get a firmware upgrade.
27488
I have the same problem. One port doesn't work at all and the other is finicky!! Wish I knew. I looked as well!! Believe me I want a new one or my money back Good Luck!
1526504
Most likely you may have to update it to the latest firmware or do a reset to its original state. If this does not work, contact the vendor or manufacturer for support or exchange if the unit is defective.
881554
Sorry for the delayed response, I rarely check my email. I just checked the compatibility with my laptop model number and it works fine. Hope this helps!
1261008
I just got mine today, and it worked immediate on v2.0.1, but I upgraded to the latest version on the website as of 3/8/2015 (2.0.7) and it would no longer connect to my router.... it would say it was trying to connect but never would. I downloaded 2.0.1 which was what mine came to me on, and it worked correctly again on that version. I would say generally to anyone looking at this product, try it out of the box, and if it does everything you need it to do, then don't upgrade the firmware.
1716517
alot of the problems i read were related to firmware upgrade. Do you get a recent rev?? or do you have to do the upgrade when you bring it home?