Printer goes offline when the firewall is on I bought the Officejet 6500 in February 2009 and have spent more time trying to get it to work. I have already made 4 calls to the HP helpline, I have installed and uninstalled the software 4 times. I have probably spent at least 20 hours trying to get the printer to work wirelessly. Everytime I called the support line they were able to get the machine to print but later it would go offline and stop printing. Finally I figured out that when my firewall is off the printer works fine, but as soon as I turn it on the printer stops. Does anyone else have this problem? Printer goes offline when the firewall is on I bought the Officejet 6500 in February 2009 and have spent more time trying to get it to work. I have already made 4 calls to the HP helpline, I have... » Read More Printer goes offline when the firewall is on I bought the Officejet 6500 in February 2009 and have spent more time trying to get it to work. I have already made 4 calls to the HP helpline, I have installed and uninstalled the software 4 times. I have probably spent at least 20 hours trying to get the printer to work wirelessly. Everytime I called the support line they were able to get the machine to print but later it would go offline and stop printing. Finally I figured out that when my firewall is off the printer works fine, but as soon as I turn it on the printer stops. Does anyone else have this problem? « Show Less
579243
The way that I have been dealing with this issue is to turn off the firewall, print the documents I need and then turn the firewall back on. It isnt what I prefer to do, but it seems to work for me. I could call the support line and look for another solution, but after spending so many hours with support I am not anxious to go that route again.
350566
I'm having the same problem, attempting to troubleshoot. Printer keeps going offline and the only fix seems to be uplug it and plug it back in.
2094282
I have had no problems with the printer once I downloaded the current driver from HP. Normally the drivers that come with the device are out of date by the time that the devices are produced, packed, and shipped. I never load from the install disk provided. Go to the HP support website type in your model number and serial number and you will find the newest drives. Download them and install them. Good luck!
1932155
I'm having the same problem. I've called Canon twice and their tech support is useless. The Canon is replacing a HP all in one printer that never had a wifi connection problem. I also use a Xerox printer with wifi and also never have a problem with that printer.
1692863
why won't my hp 6500 print in black? It is a new cartridge that worked previously. I've tried taking out all the cartriges and cleaning them...turning it off and on...unplugging it etc... Any suggestions?
1527299
I had my 3210 stop working just the other day... I went to the HP download site after I uninstalled my 3210 and did a complet new download. I seems to be working just fine now. As far as new updates, I don't know if any are available. I love this machine and hope it keeps working...try doing what I did and see if that works, it's worth the try.
329006
You don't give any information other than your printer died. How long have you had it? Was it new or refurbished? Were you having any problems with it prior to it dying? How often do you use it? Eventually, the printer is going to die. I've had mine for 3-4 years. Mine still works as good as when I bought it. Even though I have WiFi at home, I hook my printer to my laptop when I need to print.
1788436
Marci, the printer would have to be connected direct to a computer in order to work with no internet service. It would only work from the computer to which it is connected.
366204
Michael, I worked for HP 13 years and although I am no longer with HP this printer is the best wireless for home use. It does not need to be near a computer. I have my phone which is samsung, dell computer, my daughters Apple tablet and vaio all connected wireless. This works for us!
283215
Absolutely! I have only had my HP Officejet 6500 Wireless for about a week but LOVE IT! In fact, I cannot believe the number of negative reviews I found about it. The only thing I can say is the biggest problem is "Faulty Users"! If people would just read and FOLLOW the instructions they would have a lot less trouble getting their units to work. The entire setup procedure to get it working on a home wireless network takes about 45 minutes. I am running Windows Vista Premium Home edition (32 bit) on my HP laptop and my HP desktop and it works great. In fact, I did the entire installation procedure from my laptop. The key is READ THE DIRECTIONS! Too many people try to rush through all of the setup procedures just figuring they know it all. I am fairly computer savvy but I still read the directions. It is a good machine and, by the way, it is also very quiet unlike the descriptions from a lot of uneducated users. I can't say about the ink usage yet, but it is probably like most HP printers. The wireless feature is great.
1775863
As a former technology manager, I would have a lot more questions for you. Has the printer worked before? If so, does it not print in any application. There's also the classic - turn EVERYTHING off (PC & printer). If still no good, what about making a copy - pull the USB cable and make a copy - if it doesn't copy - it's either the printer or possibly the ink cartridge is not snapped in properly.
1004273
there is a way to reset the printer to factory settings, I had to do it a few times when I had this printer. Call HP and ask them for the reset sequence.
1855411
Ours is used as a network printer, only occasionally. It goes into a "deep sleep" after a while and it is pretty close to powered off. It wakes up when you print something. Ours is sometimes days or weeks between use at this point and it does fine on waking up. It does take something like 30 secs for the first print after it goes into deep sleep mode.
1692862
My HP 6500a is less than 3 months old and it just reads "ink error" I tried all the steps on their website, called their "support team" which told me do the same steps as the website. Then he tells me that I need to get it serviced- did I mention it's only 3 months old?? HP SUCKS!! I will NEVER purchase another HP product.
636201
yes , the same thing happens to me. This printer is a piece of trash. looking for a new printer. Won't be a HP
1233244
Have you tried swapping the outlets for the computer and the printer? I think it's possible for one plug in the 2-plug outlet to go bad and the other still works. Have you tried unplugging the power cord from the back of the printer and reinserting it firmly? Sometimes they get wiggled just loose enough that they don't make the connection, but they're not completely out of the hole. Last thought - could be a bad power supply, which would explain why it worked one day and not the next. You could have a new power supply installed, however, if it is a hardware issue, it would probably be more cost effective to just replace the printer. Hope this helps!
374741
Yes, same here - no phone line plugged in and printer clicks away like it's destroying itself. I'm replacing it with a new Epson. Posts regarding a phone line must have a different problem!
346627
I use this printer on a network, with both Windows 8 (8.1 Update) and Windows 7 machines, with no difficulty or any apparent compatibility problems. I'd make sure you have the latest driver installed in case that addresses any Win 8 compatibility issues. The only phenomenon I have encountered (I won't even call it an issue) is that when I have a power outage, the printer gets reassigned a new IP address and can't communicate with the PC. This is readily solved by "adding" a new printer at the new IP address.