Has anyone had problems with Suunto not honoring warranties for those who purchased the Suunto core from amazon.com?
609520
I haven't actually needed to contact suunto for warranties, but I have heard about others having difficulties because of Amazon not being an authorized retailer. It never hurts to ask though.
609521
I had issues with my watch resetting every hour or so randomly. I sent them an email and they gladly replaced my watch with a brand new one!
609522
Depends on who the seller is, not whether it was bought on Amazon or not. If the seller is any authorized dealer warranty claims will be no different then if you bought it directly on Suunto's website. However if seller is non-authorized (anyone selling discounted is usually a non-authorized as Suunto does not allow their authorized dealers to discount) that is when Suunto won't honor the warranty claim as they only honor warranty claims for purchased made from an authorized dealer
609523
Had a problem with a button failing to work, I contacted Suunto. They paid for shipping and repaired it for free. Took a couple weeks to get my watch back.
609524
I had problems with the previous version. I sent it to them for a little problem, and they sent it back saying it water damage. I was pissed considering I live in a desert environment and the watch was in a (dry) drawer for months before I sent it in. I got it from amazon. As much as I want another suunto I just don't want to risk their crappy warranty service. (Their compasses have held up fantasticly for me.)
578948
I've had no problem with mine. I think you need to contact amazon regarding a warranty. Hope this helps
293380
I haven't needed to use the warranty, but before I purchased from Amazon, I emailed Motorcycle Market to ask if there would be an issue since it was purchased on Amazon. I was told that they are an authorized Scala Dealer and to say that I bought it from them and not Amazon. Which makes sense since Amazon is really just the middle man.
1643290
I agree, and their customer support sucks... literally one told me too bad when I told them that their website is inconsistent and useless. I mean it was rude, and then the guy said he filed an RMA and would e-mail me the details and never did. Buyer beware.
1179200
I had the same issue! I emailed Lenmar directly, they asked for proof of purchase (I was able to use my amazon order history page) and they sent a replacement.
1413823
I called and spoke to someone on the phone and they told me it has to be an Amazon purchase, however someone else asked this same question and there was a bit of discussion on the topic. I decided to buy the warranty here on Amazon and just give it a shot. They did accept my registration and my receipt from a product purchased somewhere else. I sent them a copy of my receipt as part of the registration and then called to confirm that everything was good to go. Personally, I'd much rather buy electronics here from Amazon whenever possible. The only reason I didn't buy my computer from Amazon was because they couldn't match the student discount I got elsewhere.
1376134
I agree. Customer service is the worst I have ever experienced. They do not return phone calls when you leave a message. Nor, do they respond to emails. It's hard to imagine that a company that is so inconsiderate of it's customers is still in business. My membership is up this month and I am not going to renew. My device is first generation. I will not be buying a new GPS from SkyCaddie.
500619
I called amazon and they reminded me I bought the square trade protection plan...they gave me their number and I called...I had the same problem...they sent me a pre printed airbill to send it back...I could have got a amazon gift card or something else but I opted to just wait a little longer for a check...im not sure how much the protection plan was worth...I still had 9 months left on the original warranty so im guessing square trade will get the money back from amazon and amazon will get it back from fitbit...hope this helped...ST was actually nice, friendly and easy to do
179986
No idea? I ordered this as a replacement for the one that came with my Suunto Core Black edition and while slightly different, it works flawlessly as is. I actually like this one a little better as it has more side openings and is a little more "vented".
950084
Seems to me that Amazon is not responsible for the 1 year warranty. You would need to contact the seller. I am a regular customer of V4Ink and I have never had a problem with any of their products so I cannot speak on how efficient their customer service response would be. Good luck. I hope your issue is resolved soon.
534641
I didn't register. But somehow they have a system to track the purchasing information. I sent it back to them twice for repair. I just have to call them and get authorization number.
909924
Cardo Systems will only honor the warranty if the units are sold by their 'authorized' retailers - you can find the list on their website. I had a unit fail, contacted Cardo Systems and was told my unit wasn't covered. Amazon, on the other hand, took back the units and provided a full refund.
1379318
I believe they have something about warranty on their site. I really don't know for sure . . . I'm just a customer like you.
564963
Hello,Yes, our products come with a manufacturer warranty as we are an Authorized Dealer for everything we sell. Suunto has a two year manufacturer warranty directly with Suunto. Regards,Princeton WatchesCustomer Service
1785879
I bought one two years ago this month. Contacted BalanceFrom two weeks ago and they had me do some diagnostics, then said they would send a new one. Waiting for it to arrive.
321916
Honestly they sent me the wrong one and didnt replace the one i bought, so I didnt even get the warranty. I guess if it dont work they'll replace it. Thats the only thing I've bought from amazon that they dicked me on. I've bought a lot and its been good.
260404
I purchased two of them online back in February and I believe the warranty is one year from date of purchase. I just recently had an issue with one of them and they sent me a replacement at five months out from my purchase date. No hassles! Answered a few question for security reasons and they hooked me up with a new one and I got it within six days. The original does need to be returned.