I cant get the glass to even fuse what in the world am I doing wrong??
588858
I have always done longer times in the microwave. Most pieces are a minimum of 3.5 minutes and depending on how many layers of glass, it could be longer. The millefiori takes the longest. Try longer times. Make sure the lid is level. I hope it works for you! I've gotten great pieces out of it
9036
no trick really, you just have to be brave! with the lamp unplugged , pull straight out on the bulb, keeping it flat against the lamp shade there is not much clearance and I am always afraid the glass will shatter, but it never has. good luck!
258420
Same problem...............you can try to lower the plastic a little on the glass...........Either way.......even if it works.....it is not a SECURE stop......
889222
I had the same problem and got mine working again yesterday after I tried an idea I found in an internet search. I unplugged the unit and cleaned the top of the unit with glass cleaner. Wait for it to completely dry and then plug it back in and give it a try.
302155
You'd likely have to search for this that glass part. Try looking up the listing and see if there are any manufacturer codes on it. You probably can find a replacement in Amazon or other online marketplaces. Worst case, order the kit again, it's value priced, and keep the other parts as spares. Just a thought.
810857
I was having this issue too. I thought I had a defective piece and was about to send it back, but thought I'd call the company first. I got through to a rep almost immediately and she made me do the same thing I was doing before but somehow it worked. To summarize: 1. Push the green cartridge away from the top, towards the cup. 2. Hold the bottom part on the floor, line the top with the bottom and push the top part in really, really hard. If you are able to pull them apart with your hands, then it's not hard enough. I really had to use my full body weight to push it in. 3. Slide the green cartridge into the joint and you are good to go. The rep told me that normally you don't need to use that much force, but with some of the pieces, the assembly is not perfect and needs a lot of force. Hope that helps.
820794
When I ordered the set the glass and everything came with. My suggestion is to return it or call the manufacturer and inform them of the issue.
1925368
Replacing the glass really does take a heat gun. Being overly cautious, I used a hair dryer on a low setting and this took forever. Patience is the key to separate the glass from the video panel. Obviously, I didn't have patience this day so I ended up breaking the panel as well (thankfully I had insurance). There are video's on YouTube that explain the whole process. Can it be done - YES! Is lots of patience required - YES! If the screen in my replacement phone goes again, I have a little more confidence to do this once more.
2002131
You have to push it down REALLY hard, more so than you would think. There appears to be a two-step system to lock it in. It snaps in at first, but don't assume it is all the way in. When it is fully locked in, it will be flush with the edge of the glass , with no gap. Make sure it snaps in TWICE.
1071075
Unscrew glass from base. Make sure to loosen the set screw on shroud first.
2110156
I had this exact same problem. They were wedged together and my husband and I pulling together could not get the two pieces to separate. What I ended up doing that finally worked is this: Take two butter knives and stick them under the two tabs pushing them all the way up till you can see the tip of it coming through on the other side. Work them back and form and then start tugging. These seems to dislodge and unstuck it enough so you can get the two pieces apart. They work fine after this! It seems like they got pressed too tightly together during manufactoring or maybe the plastic dimensions are fiting just a bit too snug. I noticed from other reviews that when some people opened their product it was not "stuck" in all the way - whereas mine were completely pressed together where I could not see any of the ribbed bottom part. I think that may be why they became stuck. Hope this helps! We got ours apart!
1050006
I would write or call the manufacturer. When I received mine broken, I simply went on amazon and went through a simple return/replacement process. The new ones they sent seemed much more stronger glass
1180290
Very careful twist the light cover or to be extra careful, just go ahead and twist the whole thing off the ceiling. That's what I did to ensure I didn't break the glass.
888405
Sorry, I have the same issue and didn't know what to do, so I glued the one cup that had cracked at the top seam...which kept the liquid out of the inside gap...other than that, they keep things hot longer, so I keep it with the cracks and all.
2074501
the thing is less than twenty dollars. get a new one. and no, they do not sell new glass.
521643
I did the same thing. Even though its just the glass thats broken you cant separate it from the LCD. I bought this part but ended up having to send it back. You have to get the assembly that has all the parts. I found one for $130 I think here on Amazon.
2162637
Sorry, I gave it to my son as a gift. Did some on-line research and found the manual, but it does not give instructions. I did find some sites that sell a fuse replacement kit. Acetoolonline.com sells a kit for $9.49. Maybe the kit has instructions. David - Wichita Falls