I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All it is good for now is to look at. I looked on and in the box and couldn't find any address or computer site to find a new inside part for the pot. Does anyone know a place to check? I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All... » Read More I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All it is good for now is to look at. I looked on and in the box and couldn't find any address or computer site to find a new inside part for the pot. Does anyone know a place to check? « Show Less
577252
If you still have the receipt, just return it for a full refund. My coffee pot rusted on the bottom & Penneys replaced it. The second one also rusted, but this time the warranty had expired so now I'm stuck with an expensive pot that I can't use. It is a piece of junk! If you can get a refund, do it.
577253
Yes the insert is very flimsy.. same thing happened to me... i paid way too much for what i received.. I didnot get any paperwork either..so I took it as a loss.. I know have learned you just need to look up your history to find your order.. click on link and you will find the shipper.. send itr back.. this was made very poorly.. besides the basket falling apart my enamel is chipping off...
353416
Same thing happened to me. No luck with the company. I went to Walmart and bought a camping perc and took the tube out of that, put it in the Paula Deen pot and haven't had a problem
577254
I had the same problem. This item and the 12 and 16 quart pots are just junk. Yes you could probably get items replaced but you will just get junk to replace them. To me it is a health issue. We paid a lot of money for Paula Deen Red Speckled cookware. The pans so far hold up. Back to the coffee pot, if you value your health don't use it. We just put artificial flowers in it. James W.
577255
The only suggestion I have is to contact Paula Deen Enterprises. I think they partner with cooking .com. I'm not sure who manufactures the percolator, but they may be able to help you. Phone is: 866-957-2852. A possible web site is: http://www.pauladeen.com/index.php/pdnew/contact . I hope this helps. Maybe the percolator is from meyer.com?
1346057
I sent this coffee maker back..it leaks water or coffee all over..I read this in the comments and bought it anyway. They were right and I should have taken them seriously. Not having the coffee maker anymore I can't advise on the cup but I will warn u against buying it.. A word to the wise should be sufficient.
626741
It's so funny. I like this q&a thing. Idk I have has this happen before. Does there seem like there is less material in the tube as well and are the rubber washer things different. My guess is that it just is extremely old and things change in the tube. The company will send you a new one though if you call them and send it to them.
97714
I have the same question. I've only had mine a few weeks but one of the screens is starting to come apart already at the edges. I guess I may have been cleaning it too rigorously. I still have the extras that they kindly provided, but eventually I'm going to need more. This is my first French press and I'm making the best coffee I've ever had with it, so it will continue to be used regularly.
531031
I had the hardest time replacing mine for the same reason. I finally got smart and called B&D directly. I told them the problem, that I thought it was a weakness in the top design, the model number of my coffee maker. They sent me a new carafe, no charge, within the week--faster than Amazon might have sent it and no charge to boot! The one I bought from Amazon worked, but obvious it was not specifically designed for my coffee maker, as I had to sort of wiggle it to get it seated properly.
1997096
was told by Dolce Gusto customer service that we should never leave water in the tank, in other words, just put enough water to brew coffee and then remove tank, empty it and replace. Mine's been taken away today and I won't be seeing it for nearly a month. Hope they can fix problem as I have a large stock of coffee that cost me a lot of money.
1910440
I had the same problem 2 months ago, contacted Caphalon detailing all my issues with this pot and they refunded my money even though I bought it through Amazon. Apparently there have been many issues with this coffee pot.
399756
Call Breville directly, If you've had the coffee machine less then a year I would call the company tell them whats going on with yours, my first one did that after 30 days Hope you are still in the warranty time frame. They are junk! Im on my 3rd one and I really would just rather get my money back.
2202143
Wow! Never heard of this. First suggestion: Clean the pot with water and vinegar. Experts disagree on the ratio of water and vinegar. Some say equal parts. Some encourage a 2 or 3:1 ratio; two to three parts water to one part vinegar. Whatever ratio you decide to use, shut the pot off partway through the cycle for about 30 minutes and let the solution set. After the cycle is complete, run another cycle of water. Hopefully this will remove any taste in the tubes or other parts of the coffee pot. Also note your water supply. Any changes there? Consider your coffee. Is this a new can of coffee? If, after cleaning, you are still having problems, call Cuisinart. They were very helpful when we had a problem with our first machine. Wishing you the best in resolving this problem.
715880
OKAY this is what he said: I took the coffe machine apart. Some of the tubes were a bit trickey to get to and to get back on but it was fun to figure out. The top of the machine is where the hot watter bubbles up and then is dispursed into the coffee drip area. The cover the directed the bubbles from up to over just snapped into place. There is a grove to help seal this cover but ours did seal right. I removed the cover, put a thin line of silicone sealant in the groove and re-installed the cover. I let it dry for a few days so no silicone would seep into the bubbles then into the coffee. It seems to be working. OKAY this is what he said: I took the coffe machine apart. Some of the tubes were a bit trickey to get to and to get back on but it was fun to figure out. The top of the machine is where the hot watter bubbles up and then is dispursed into the coffee drip area. The cover the directed the bubbles from up to over just snapped into place. There is a grove to help seal this cover but ours did seal right. I removed the cover, put a thin line of silicone sealant in the groove and re-installed the cover. I let it dry for a few days so no silicone would seep into the bubbles then into the coffee.... » Read More OKAY this is what he said: I took the coffe machine apart. Some of the tubes were a bit trickey to get to and to get back on but it was fun to figure out. The top of the machine is where the hot watter bubbles up and then is dispursed into the coffee drip area. The cover the directed the bubbles from up to over just snapped into place. There is a grove to help seal this cover but ours did seal right. I removed the cover, put a thin line of silicone sealant in the groove and re-installed the cover. I let it dry for a few days so no silicone would seep into the bubbles then into the coffee. It seems to be working. « Show Less
1202928
110V - Unlike the other guy we do like our coffee roaster. After about 6 months is got caught up and melted quite a few of the internal parts. My husband was going to trash it...however I knew how much I paid and was unwilling to write it off. I contact the service people that were listed on burman coffee, they told me to send it back and they would try to repair...they did. The display is not starting to go out, I'm not happy with that for the fact that it cost $500, and it was 1 yr at christmas. But, again...we love our freshly roasted coffee every morning! JUST DON"T LEAVE IT UNATTENDED! I do believe it could be a fire hazard! 110V - Unlike the other guy we do like our coffee roaster. After about 6 months is got caught up and melted quite a few of the internal parts. My husband was going to trash it...however I knew how much I paid and was unwilling to write it off. I contact the service people that were listed on burman coffee, they told me to send it back and they would try to repair...they did. The display is not starting to go out, I'm not happy with that for the fact that it cost $500, and it was 1 yr at christmas. But, again...we love our freshly roasted coffee every morning! JUST DON"T LEAVE IT... » Read More 110V - Unlike the other guy we do like our coffee roaster. After about 6 months is got caught up and melted quite a few of the internal parts. My husband was going to trash it...however I knew how much I paid and was unwilling to write it off. I contact the service people that were listed on burman coffee, they told me to send it back and they would try to repair...they did. The display is not starting to go out, I'm not happy with that for the fact that it cost $500, and it was 1 yr at christmas. But, again...we love our freshly roasted coffee every morning! JUST DON"T LEAVE IT UNATTENDED! I do believe it could be a fire hazard! « Show Less
1910437
Ufortunately the product is really bad. I had other serious problems with mine. I lasted less than 2 months before 1) pause to pour stopped working, then 2) the heating plate just overheated (thermostat issue I presume) and overheated boiling the coffee in the pot. Threw in the trash. The last 4 coffee makers I have purchased, all different brands, have ended very badly and very quickly (1month to 6 months for the longest life). They are all bad and not made to last. Now have a Keurig with issues. Sorry I cannot give more constructive feedback. Good luck!
2020291
This sounds like a defect to me. I would contact Hamilton or see if Amazon can replace the coffee pot. I've never had this problem.
1431420
I bought mine used from Amazon. It should had been discarded instead of resold there for I believe there was no inspection before reselling the coffee maker. This is why I say buy new
1368227
To second another answer... There should be a little note from the factory that says they test with actual coffee before the unit leaves the factory, so finding left over grinds is normal on new units.
2142935
I got the coffee one and it had everything with it. I will double check regarding the plugs for the holes.Maybe talk to the company about sending you the missing pieces.
953030
I honestly do not know where to purchase a replacement, if it is truly available. Maybe try on line. Maybe at a specialty store. Some "mart" stores have replacements. Or something that fits. Maybe write to the manufacturer. It just could be " hey, if it breaks, you gotta buy a whole new unit." Or sometimes the unit goes and you are left with an unuseable carafe. You just have to ask. I would still try the "mart" store.