when I opened the plastic packaging my filters they are all dripping wet. anyone else have this problem? been using for years and never a wet filter before.
866391
I did not have that problem but I would definitely return them. They could have been depressurized if they were sent to you via an airplane flying at high altitude. This is definitely not normal.
866392
I've never had that happen to me but ZeroWater's troubleshooting page says that "The carbon inside the filter is rinsed before it's packed into the filter and will sometimes still be a bit wet when it's packaged. Having your filters arrive wet will not affect the performance of the filter." So I think you're ok.
1993949
Sounds like you have air trapped in the system. You could try taking the filters out and flushing the system with water and reinstalling the filters. I'm assuming that you have no leaks in it.
251113
Our filters had a safety seal on the outer box and the filter inside was sealed in plastic. Total confidence.
533145
Check your rubber seal and make sure it fits properly. There should be no leaks, turned on or off. Maybe have a bad unit, or just a bad seal. Mine has worked fine, but I use mine for polishing and not for the main filter.
221324
sounds like the motor is crapping out. i used this thing for a short time and didnt like it and went back to old faithful "whisper 60s", they last forever, work great, are mostly quiet, gotta pull em apart and clean up good every once and a while but they really are the best hang on filters u can get. ive been in saltwater forever and have used EVERYTHING you can imagine, stick with whispers..
357999
Sorry, I can't be helpful to you. I am having similar problems, too. The swabs DO seem to leave more lint, etc. on the filter. I had to go through the whole box of 12 both times I have used them to clean my sensor filter. Perhaps someone else will respond with an answer both of us can use.
2231753
It's perfectly normal. Rinse the filters a few times by holding it against the faucet and letting water flow through for a minute or two. It's best to clean these filters once in a while by running water on them and scrubbing them off with a Scotch Brite pad. Also, store your water in glass containers, not plastic. I buy Pellegrino bottles by the case at Costco and those work well.
399260
Hello All - we moved to leakfree packaging! Shouldn't be an issue anymore. If you have any questions or concerns, just contact us at SturDrinks website!
2124371
Nothing like stating the obvious but did you allow your filter to dry out completely? That would be an important step and if your not sure try washing it thoroughly and dry at least over night to 24 hrs. I've washed mine and honestly let it dry out a few days before I attempt using it. I hope that helps.
1214421
Had 3 filters total. Would soak them in lemon juice for a period of time while using others. After a week or so would rinse it thoroughly under running fresh water. Would pat it dry and place on my water heater to completely dry. Hope this works for you...jmm, San Franciscohe top of my wate
782527
Mine was in a plastic case inside of a B+W box. However, the seal on th box was broken, and the filter appeared to have been used. The next time I purchase something like this, it will be from a local dealer.
1083789
I don't think this will be helpful to you now, but I recently replaced my Maytag filter with the Swift filter and it leaked instantly. I took it down and replaced it with another Maytag filter and its doing great now. I'll only buy the Maytag filters from now on. Best of luck to you.
1847499
Honestly, I have never cleaned mine. They do get pretty nasty but that is normal and has happened on all of the canister filters I have owned. As long as they don't get clogged and effect the flow of water I don't worry about it. My water is crystal clear. My suggestion is to either buy new hoses, any hardware store such as home depot carries plastic hose in various sizes that you can cut to fit, spray them out with water pressure or use a long pipe cleaner brush. I hope this helps some.
2256350
I do not have that Problem, maybe it's the Water or Filters you use. I only use brown Natural Filters. I found that some white bleached ones taste funny.
1660489
Yes it is normal. I have the same system. Its the design of the system. The way it works the filters are never under pressure. The pros are you don't have to worry about water leaks. the con is its annoying that it takes time to shut off. The more pricier ones have a pressurized tank allowing better flow control or instant shut off.
177078
Interesting. My filter unscrews quite easily. Perhaps give it a better tug. Good luck.
1584999
Not a problem with mine. It could be a clogged filter or to much pressure/flow from the supply. Replace the element and/or turn down the flow rate.