I ordered two of these and neither of them work. I don't have the boxes/receipts as I didn't think they would come broken! Is there anything to do?
1835207
They don't come broken. Those that I have work.. Try this.. with fresh batteries, and looking at the front of the unit (hinge to the rear).. Slide the switch on the left-side forward (towards You). The unit's light should flash on and then go off. Then press one of the three button on the right side (I use the back one) and they unit will go through it's programing.
1835208
I thought mine was broke also. I tapped it in my hand and squeezed it while it was open. I'm thinking its something in the on/off switch. Once its on, it stays on though.
924284
I have the exact same problem and have yet to find a solution....and of course it started acting up the second I tossed the box and receipt. (I purchased from Best Buy so Im stuck with it)
1411190
mine has never worked either and i bought it on here also. defect maybe? i haven't had time to deal with it so it was a loss in terms of money for me :(
532125
no I haven't, BUT my brand new one stopped working all together, dead as a door nail. Maybe somebody at EMJOI will see both our complains and give us new ones. They weren't exactly cheap right?
1317205
How did you get a new one? did you write or call to them? Mine is broken and the cats just loved it but I can't find my receipt from Target.
380661
Call customer support, the same thing happened to me and my box was fried I had to get a new one they replace it for free and it's shipping. They have a lifetime warranty on them. Take about an hour to get a hold of them but it is worth it their base in Illinois and are very helpful.
1538348
Bad... the same thing happened to me. I got an open-box item. I asked for a replacement and was told the product is no longer available.
693623
This happen to me with my first order. I just called amazon and they took care of it.Hope this helps. C
1683750
The one first I got after ordering didn't work either. I called the company who sent the machine, and the representative gave me the options I could take. I returned the machine according to what he said and got new one. It took me some time but cost me nothing except the new packing envelope.
1986890
Mine didn't work either. Have been waiting for a return address label from the Vendor. Taking quite awhile to settle this matter.
1103834
I had the same problem with this item. Bought it for my daughter for Christmas and it didn't work when she opened it. The wrapping also indicated that it had been opened before - didn't seem new. Perhaps it was a return from someone else and they tried to refurbish it. There was packing tape all around it.
2114167
Good luck. We had 2 had 1 replaced neither one work. If you don't return within 30 days call amazon and try and get a refund and you will have to reorder. But they still broke and they won't do anything.
1504358
return them if they dont work. i purchased a set of these and they worked. dont pay for articles that do not work properly.
1614073
Yes did you contact support yet? I am usually the main seller for these. If you have not gotten this worked out please message Edland Distributing regarding the issue.
409167
Don't know what to do if the box is broken, other than just use it broken. No one should be able to see it. If the box is broken so much that the battery portion is damaged and unusable, you may as well get a new one.
415702
Sorry, my boxes don't have any black. You should probably contact Amazon to get a replacement.
362458
If you have the carton there should be a customer service email or phone on it. try that.