I lost the key, or the key that I had doesn't work? Now I have an error message and can't open the safe? HELP!!
1823871
I think you are going to have to go the manufacturer's website and see if they can help you. With no key and the key pad combination not working either the manufacturer may have a way to identify your safe's key slot and send a duplicate set of keys. Good luck.
475634
I also didn't get a key, however, haven't needed one. It will start without one. Push in the button and then pull the handle back. Should start.
269326
There should have been a big zip lock plastic bag attached to your handle with your paperwork and 2 keys in it. I can't find my paper work at the moment. Try pressing 159# or 123#. If one of those sets of numbers is right, there should be a series of beeps then a green light will come on. then just turn your handle and open it. If you get it open and the keys are not there I would return the safe.
1623015
sorry took so long. not sure what happens, batteries haven't died yet but I believe it stays locked. You get 2 keys to manually open safe if batteries die or code is forgotten.
1922233
I could never get the code to work in the first place. I only use the key for the lock.
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
136629
The safe should still lock as long as you turn the standard key counterclockwise. If I the safe door is out of adjustment the lock will not engage. Try wiggling the safe door while turning either key counterclockwise to be sure to engage the lock. Also ensure the lock works by opening the safe door then turn the key counterclockwise, then turn the key clockwise again to ensure the lock is staying locked
656134
I am having the same problem so I will be taking. off the door handle so I can take a hammer to it to get the key out. I think the key inside jammed the lock set
1774952
Just switch it from your old key if you have it. I did and it worked perfect. Take the buttons as well. If not you would probably have to get a new one through the dealer if its lost.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
136630
I have had the safe for a few years now and have not had difficulty with it. Make sure that the key is in and able to turn. If not, try re-entering the combo then the key should turn. Just a thought, have you changed the batteries for the combination key pad?
909434
I already had my keys labeled from the previous key safe so I just transfered them. The safe I had you could grab the top left and bottom right corners and press hard and it would pop open, it was more like a key semi-safe. Love this one .
1978512
I cannot open mine either. Can't send it back as it is over a month since I bought it. I ordered a different kind of lock. Very disappointed...Alma
953004
You need a working key (most recent in use). not necessarily the original key.
2115097
No. At least the model I purchased is combo only--and no key...but works quite well. However, the manual included covers a few models (some with combo + key) and it states "This safe requires combo + key. It is not possible to open if you lose key." So if you are looking at a version slightly different than mine which requires a key, you'll have to do both. I didn't want that option as I'd figure I'd either lose the key or get tired of carrying it around on my keychain.
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
416557
Gently pry open the plastic "Stack-On" logo plate to expose the key override. Open the safe and remove the key. Once opened, there's a red button on the right side; press and hold for about 2-3 seconds. The far right AMBER light will stay on. Enter your new combination, at least 3 digits long, then press "#" sign. Wait for it to accept the new code (all lights off). With the safe door still open, try out the new code to confirm it works. If not, check the freshness of the batteries and then try again. Hope this helps!