I think mine is defective. The instructions are not working at all. I NEVER get any red lights or flashing lights really. I have done a reset. RMA?
1838259
If you are wanting to return your item for a refund then you need to locate your order history and contact the seller of the item in which you purchased from. For technical support you can contact the manufacturer at 8009524430. Thanks and have a great day.
1838260
This may seem like a stupid question, but did you install the batteries? Some electronic devices require a full 1.5 volts, so if you used Heavy Duty batteries you may have to switch to Alkaline. Also I would double-check the polarity. Most manufacturers test units at their factory before shipping, so I would be surprised if it is defective, but if above suggestings do not work, then maybe so.
1838261
I like the concept, it looks good but its garbage, I had to return mine due to functionality. Return it....
470663
I'm having the same issue,I just received mine today and strait out of the box red light wont come when connected to charging port.
1873688
That happened to me about a month ago. Amazon was great and advice me to return the defective product. I bought a different brand of lamp now and it's been working great. Good luck.
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
1832425
I think you may have defective product. I just plugged mine in and worked right away. Just contact amazon and get replacement sent
1624126
Mine worked fine. Maybe its the light bulb that needs to be replaced. I don't know how to do that. Return it if you can.
1411190
mine has never worked either and i bought it on here also. defect maybe? i haven't had time to deal with it so it was a loss in terms of money for me :(
1630656
Perhaps they have changed something but ours does not have a red light. Perhaps the flashing red means it is heating. Does it heat up? Did you try a different setting rather than on high? I'd try to leave it on a couple hours to see what happens. If it does not go off, then malfunction.
2136749
Mine worked fine, but it sounds like you have a defect remote. I would suggest contacting the vendor. They will probably just send you a new one.
1677621
Did you just buy it? If yes let the charge waste all the way and when it is done put it on charge if it charges it then the charge works but the light feature is defective. You can always contact the seller and request a replacement and if it was sold by amazon call them and tell them that you are disappointed and you want a new one with next day shipping at no charge and they will accept because it is their fault. If it is a 3rd party seller ask them to ship one at now charge to you and if they say no then threaten them with a 1 star rating. Good luck
1693837
it might be simple as (settings), you can try going to your settings and turn off the auto brightness and adjust the brightness to a full.or it can be a defected parts. always by an OEM parts for replacements.I don't think there is anything wrong with you motherboard.
1392745
Defective. All of the LEDs on mine are very bright. The red is only a very tiny bit dimmer, but I think that's the nature of the color.
390504
Hello, I just received my unit. I plugged it in and the Power Light was flashing red AND the blue UV-C light was flashing. Resetting the unit by pushing and holding in the UV-C Button changed the power light to green but the UV-C light is still flashing. Any suggestions? Possibly the bulb was damaged in transit and needs replaced? Thanks for any help!
1167432
I got the 2 i ordered about 5 days ago and when it charges the led light is yellow and when its down the led light completely turns off... I never seen a red led light before... You might want to search for a online manual or check your box you received it in for details
1173258
I just plug mine in the red light comes on and then I leave it there till I need to use it. Yours might be defective...
1779653
Mine worked perfectly right out of the box. If yours doesn't, just return it for your warranty.
251567
I agree. Send it back. Mine has been perfect. Changed the battery once and it works great.