Just got mine today. Box looks a bit bruised, maybe an open box? Can't find the cleaning wire. Any hints?
1820886
The cleaning wire for the different nozzles is attached to the multi-tool that comes with the stove (it flips out like a blade on a pocket knife). If you are thinking of a cleaning wire for the hose that does not come with the stove originally.
1820887
hello,the kit should include:- 8.1 oz. gas catridge - ErgoPump™ - Multi-tool with cleaning needle - Foldable windscreen - Heat reflector - 0.35L fuel bottle - Durable storage bagthere isn't any cleaning wire but only a multi tool cleaning needle..if you suspect something is missing just send it back!
1820888
There is a small enclosed tool that has a socket and small wrench. Look at it closely and you will see the foldaway piece that holds the wire.
842848
I've had mine a little over a year. It arrived without a single scratch and is a pure copper bowl. The finish on it is still perfect. It doesn't sound like the bowl you got is at all like mine. Can you return or exchange it?
658250
I never had that problem. Could it be dirt? Could taking it apart and cleaning it solve the problem? But only if you feel sure of your ability to reassemble it.
1249718
It is a copper plated, therefore I would suggest to clean it with a mild soap in order no to scratch it
1366505
Mine doesn't seem to have - can anyone post photos of it so others are aware and know what to look for ?
2005593
Because the filter is such an important part and the top was really scuffed up, I decided to get a replacement from Amazon. For future reference, the replacement had no scratches of any kind, but I do smell a little grease. So I am guessing the latter is normal. Now that I think about it, the first one was probably new, but like I said not worth taking a chance for me. Thanks for all of the answers, they were helpful.
1997891
mine was new and did. this is an older model but seems new. i would guess it is in the box. it's just an old style.
353273
I received mine a few hours ago. The pretty much put the box shown in the gallery in a packaging box with little or no protection. I dropped my box when I was picking it up, but I don't think it affected anything. There are plastic things that absorb shock from the drive in the manufacturer's box.I'm not sure how I can explain it in a better way.http://ecx.images-amazon.com/images/I/61owr2hat9L._AA300_.jpg
1674438
Same problem! I am returning this! The box was semi-open! The part were semi-assembled! This was a used unit! not a new one!
970125
Mine came in the new flimsy oblong box. Since it was not as pictured, I got a full refund. Hope this helps.
1561179
The problem is it doesnt look like the wires are accessible, they are covered with black plasticIve opened it up very carefully and I cannot see where the wires are joined inI think I am going to have to risk sending it back, hoping that they wont touch the drive when they repair it
194997
I experience the same thing. The vendor recently contacted me after my rating on this site. They informed me that it would be replaced with a new one. Could be there might be some defective piece. Not sure, waiting for the replacement. Will repost new experience
2182485
Mine was damaged. That helped me make my decision to return it anyway. I was not happy with the quality even if it was not damaged. I found an antique one on ebay and am very pleased.
933023
I havent mine came in mint condition, perhaps during assembly? Or maybe someone opened up beforehand?
1478701
Mine came in a box as well but there is damage on the side without a photo. Now I have to get another one.
893978
My rat zapper came with cleaning instructions. Have you tried cleaning the unit per the instructions? I have not experienced your situation.
2277658
If you've been able to use it before and this just suddenly happened, it's probably broken. The same thing happened to mine after only two weeks. I had cleaned it twice before this occurred, so I know that wasn't the cause. I returned mine to Amazon.