Did anyone else have problems getting the pump to "open" and unscrew so it could be used?
1839238
So for those of you that got the bump to engage. What did you do when it finally worked? I have tried all kinds of crazy things. Tempted to return. GRRRR
1839239
Yes, last two orders the pumps are not working. I have been using these for about 2 years and no issues. Then when the first one came and I could not use it and my boyfriend also spend a long time trying I figured it was a fluke. Now with the second order and not working I am not so happy.
1839240
My last bottle, the pump was cracked on arrival. I had to use a pump from another bottle. It takes a bit to get them to spring open, but pushing down, twisting, and patience gets it open
18721
Yes, I had a lot of trouble also, but keep pushing on it as hard as you can. It will open. Try pressing "down" and at the same time push the button "in". The opposite green grip will start to push out and the batteries are under that. Hope this helped you.
163644
Ruffy, Turn the top part of the spout lightly while holding the neck of the bottle and you should be able to release the pump part. Customer Care My Fragrance Store
158763
It is a little tricky but mine opens and closes. After inspecting it I see that as you may suspect, turning the handle right tightens it and left loosens it. Yours must be initially stuck. I bet if you can get it to open once you won't have any trouble the next time. ;)
163642
Ruffy,Turn the top part of the spout lightly while holding the neck of the bottle and you should be able to release the pump part.Customer CareMy Fragrance Store
1896847
Did you unscrew the spout - counterclockwise. You may have to really hold the lid part while you do it. Then fill and pump.
1498160
keep taking it out of the 'socket' and refitting it until it is in properly. At first I thought I installed it the right way but neither my water dispenser in the door or the ice maker worked. It was only after I gave it a very strong turn to the right and heard a new click I hadn't heard before that I knew I installed it correctly and water began to flow. I'm not the handiest person but I can hold my own. This was a very tricky install in my opinion and requires some patience and strength.
1038838
I never bought it with the pump. When I do buy a product with a pump, sometimes I would have the same problem. Did you try pushing it down while turning it to the direction to open? I hope this helps. If you tried everything, then it could be the pump that is defective. I've had that happen too.
1516352
either the pump is not operating , or the portafilter was took a part and assembled wrong
1985745
I'm sorry but I didn't have any problem with the pump. Perhaps you have a faulty bottle.
1127679
I did not have that problem. Instead, neither pump would work. Plus the craftsmanship was non-existent. Looked like they came from the Dollar Store. Also, both of the bottles I received were clear. Did you get a blue one?
1716804
Well, sometimes you have to take the pump apart and clean the gook & slime out of it. It is the same with all the pumps. It is not hard to do. That makes them work again.
1386258
While refilling, you may have inadvertently lost the very tiny white plastic bead that sits loose inside the pump assembly at the bottom of the spring piece. Same thing happened to both my units. So I used a round pinhead from a decorative hatpin. Just pulled it loose from the pin and dropped it into the bottom of pump shaft and all worked again. The bead prevents the pump from pushing air back into the soap reservoir instead of out the dispensing tip.
274106
I had the same issue with a different model. I forced it open slightly manually once and it was ok. I know it sounds crude. But it worked in the past.
2270493
Yes! My husband did it without any problems. Have to make sure the valves are closed. He used our old hookup a first then changed over to the ones that came with the new pump. Search Amazin a little, we got our pump for only $160. I was just searching and found it. Good luck.
148675
No I have the same problem! It appears to be a flaw that they did not attempt to fix. I did take a pair of plyers (water pumps) and snuged it up and that does hold some what better.
419987
It takes a very hard pinch to get the little flap inside to open and sometimes I had to readjust it to get it to take air. Recently I actually used a pump with small nozzle and had to move the nozzle around a little while in valve as well.