I bought a Medium one and didn't receive cross strap. I can't seem to find where to leave feedback and it is not returnable yet. Any ideas?
84464
I had the same problem. I called Timbuk2 customer service at 1-800-865-2513 and they sent me the cross strap for free.
84465
HI, The cross Strap is stored in the inside pocket of the bag. So if you open the bag, you will find a zipper. Open that and the cross strap is inside that compartment. Thats how i found out.
585686
Yes, that strap is a PAIN! I had to use a straight pin to help me pull it under the cross pin, and a good flashlight! That's the best advice I can give.
1495121
I never did receive the backpack strap. :/ never thought of that until now. Bummer. :/
534040
All I can suggest is that you send it back.I don't know much about return policies, but you should be able to do something.
1888360
Sorry i dont know what there refund policy is because the one i got was authentic, trust me if it wasnt my girlfriend would have probably bit my head off. Dont be scared to purchase espiecally if the seller has positive feed back and the price is right.
220399
Mine did the very same thing. The strap stretched on my during my first outing with it. My friend his the same axe with no issues. I hope you still have the sheath because its an easy fix. What I did was take it to a local leather shop and had them add a second snap to the strap. Only coat me $3 and was a great fix thus far. Haven't seen replacements personally.
790913
I purchased mine from Amazon and it only came with the wristband. There was an empty space where the clip was supposed to go. I returned mine for this reason and if you don't have a smartphone, you can only use it with your PC. Even if you have a smartphone, some aren't compatible with the Misfit, nor was there an app at that time.
1123950
The strap is too short to wear across the body. I extended it by adding the shorter strap to the long strap. It's still a little short, but it works.
1393699
Mine was missing the correct one had to email them get the correct sized one I'd go to there website and ask
1473784
If you don't have hook on one strap side, and loop on the other, then it is indeed missing something. Look at the picture of the vest. If yours doesn't resemble it, then return it. BTW- I found the SafetyPup people to be very interested in the satisfaction of their customers. I suspect they will make good ASAP on any issues you may have.
288289
Unfortunately when you ask a question, they send it to others who have bought the product, to give you feedback. I can't answer that question, sorry. I am a consumer who has simply purchased the tailgate pull strap.
311109
Dear client,you could buy the strap separately.Could you kindly contact us for more details ? Here is our email address : kattee.am@foxmail.com. Thanks in advance.
1041587
No Way! The strap is way short and they won't eplace it with a longer one. I called an suggested that they send me a proper length strap and they said no.
1041585
I'm not sure. I bought it for a gift and didn't open the strap up all the way. It looks like it will fit over the shoulder for sure, but I'm not sure about cross body. I'm sorry that I couldn't be more helpful.
1597491
Amazon directed me to Emsco's warranty department (800) 458-0839. I had to send a picture--that was last week and I have not heard back. The red straps were no longer available, so the replacement one would be black. Hoping to get a full refund instead, but according to Emsco that would have to come from Amazon. Not pleased in all this---it was a Christmas gift for my grandson.
1040628
Hi there.I bought this product as a bare-essential sling but definitely prefer this over the 'factory' strap around the neck. I'm no product expert so I would have to suggest contacting the manufacturer directly. I feel as long as the nylon strap doesn't show any fatigue or wear, it should be good. I did feel like I had to give the piece that screws into the tripod mount a little "umph" but that may have been me being a little over cautious. However, the most weight I've used the metro strap in combination with is a 5d mk ii/70-200mm/430exii with out any glitches thus far...Hope this helps in some way. Hi there.I bought this product as a bare-essential sling but definitely prefer this over the 'factory' strap around the neck. I'm no product expert so I would have to suggest contacting the manufacturer directly. I feel as long as the nylon strap doesn't show any fatigue or wear, it should be good. I did feel like I had to give the piece that screws into the tripod mount a little "umph" but that may have been me being a little over cautious. However, the most weight I've used the metro strap in combination with is a 5d mk ii/70-200mm/430exii with out any glitches thus... » Read More Hi there.I bought this product as a bare-essential sling but definitely prefer this over the 'factory' strap around the neck. I'm no product expert so I would have to suggest contacting the manufacturer directly. I feel as long as the nylon strap doesn't show any fatigue or wear, it should be good. I did feel like I had to give the piece that screws into the tripod mount a little "umph" but that may have been me being a little over cautious. However, the most weight I've used the metro strap in combination with is a 5d mk ii/70-200mm/430exii with out any glitches thus far...Hope this helps in some way. « Show Less
1175095
Thanks so much! I was nervous thinking I had to purchase the strap separately. Will be ordering it soon...on Friday to be exact :)