Hello I purchased this product and received it the first week of May. The knife has broke and I was curious if there was a warrenty on the knife ?
1827813
Most manufacturers have a one year warranty. I would call Amazon customer service and see if they would replace it first. If not Smith and Wesson should send you one no problem.
1827814
I do not know if there is a warranty, but you should try contacting S&W; regarding the warranty.
622568
Hi K.Bola,Sorry it took so long to reply to this, we didn't realize this section existed on the product page!Please feel to reach out to us as per Debski's comment above. Our website has a Contact Us form and we'll be happy to replace it for you, just give us your Amazon.com order # and we can process it.Thanks!Shenzhen Knives
2226026
Keep in mind though you usually have to pay for shipping and handling. If it is broken I would send it in for a warranty but if it just needs to be sharpened I would say just sharpen it yourself, it is really easy
2045936
I bought my knife a few months ago and it shows no sign of being used. And I USE IT!!!
928671
I don't know. It doesnt say on new the knife. . They are very good, been using them about 4 months. They are as sharp as first day.
1024104
The knife and sheath that I recieved I had to send to Schrade because the sheath did not fit the knife. Schrade contacted me after they recieved the knife and they told me that they were not aware of that problem and that they would get with the manufacturer to resolve the problem. Other than that it would make a great neck knife if they fixed the sheath problem.
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I wish I could help, but I've never had a problem with the blade cracking. Perhaps, there was a flaw in the one you had.
2121688
Same thing happened to me. I called Victorinox and they unconvincingly told me it is the same knife just with a different SKU#. I am a little upset because I bought the 47520 because it had German Forschner blade and here it shows up with a Swiss blade and no Forschner logo. Not sure how I am going to proceed. Have you used yours yet? What do you think?Victorinox 47520 Fibrox 8-Inch Chef's Knife
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I have not been able to find a replacement sheath for this or any other knife that I have bought on amazon. My recommendation is to contact the manufacturer directly. Your only other option is to do as I have and get the necessary materials and make your own.
180160
THOSE BATTERIES DO NOT HOLD A CHARGE VERY LONG IF AT ALL I RETURNED MINE IN WITHIN THE WARRANTY PERIOD TO THE SELLER.IF WITH THE NEW BATTERY IT DID NOT WORK AS EXPECTED SO I CHALKED IT UP AND GOT AN ELECTRIC KNIFE CORDED KNIFE Amazon customer service can be reached at the following : US Customer Service Phone toll-free in the US and Canada: (800) 201-7575 Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992 Another direct line: (206) 266-2335 E-mail: orders@amazon.com
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Hello, sorry for the delay. I made this purchase for a commercial kitchen at the company my husband runs. The warranty we received is a one year carry in parts warranty. So far, we have had no problems. The slicer is used daily cutting meat, veggies and breads. It has been a good purchase for our kitchen. Hope this helps.
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Dennis, I shopped around for this knife and found the price on Amazon to be the best. I have never had trouble with any purchases being anything less than new at Amazon and this knife was no exception. In my original review of the knife I commented about the price and value and I would purchase this again as it is a high quality knife and it has become one of most favorite things. It is worth the money in my humble opinion. Best to you, Chris
1606046
lol I don't know but the same things happened to me.... the knife works great!
398922
I only purchased my slicer a few months ago, and still have the paperwork. It is a standard warrenty, it only covers defects in materials and workmanship for 1 year. The customer service phone number for this slicer is 1-866-915-1212. That might be the best way to get the information you need.
622707
i checked the original box they arrived in and it makes no mention of a warranty. they're good solid knives, balanced and not too heavy. as long as you take care of them and use them correctly i don't see how you would ever need a warranty. i would check the Global website and send them an e mail.
1231120
You mean warranty? I believed all shun knife is life time warranty not if need them to sharp it ever you have to ship back to Japan
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If you are having problems closing the knife I would take it to a local sporting goods store and ask them to look at the mechanism and make sure it is functioning properly. No sense in risking loosing a finger. Walmart - Academy - Gander - all these will have people who will either tell you how to close it or figure out if it is broken.