2 of the reclining chairs were ordered for a prison in MS. They currently have some parts that need to be fixed . How and who do I contact for this?
1824143
The manufacturer, Drive Medical, usually has parts available for their products. However, they do not sell to the public. Therefore, you can contact Drive Medical to get the part numbers for the parts you need replaced. Once you have the part number you could contact us, All Time Medical and we can sell the part to you. Drive Medical: 877-224-0946 All Time Medical: 866-406-3099
1742259
This seems to be a major issue. I have read several reviews of owners who have been unable to contact the manufacturer. This is the reason I am avoiding this chair.
2252939
This has never happened with any of the chairs I ordered. Seems weird that Lex Mod could not send needed screws. They seem a reliable company and I have had no problems with them OR Amazon for that matter
820805
Best bet is to call the company. I purchased this set and People love it. The configuration with the bench works perfectly with the other furniture in the room
661195
You may also try Cymax.com. I saw the chair on their website in the maple finish. You may have to call them to find out if they are still carrying the entire set. I hope this will be of some help to you.
1774527
I have this chair and do not have this issue. You may want to contact company.
2124952
Contact them directly. They have a modified part now and will be sending the whole new piece to you (more than likely) they did for me when my hammock didn't line up properly.
525898
i called flash furniture direct-and was able to get a set-but my chair was still under warrenty-they can replace up to two years after buying chair
1693900
I can not tell you this because I have abandoned the chair due to its being so uncomfortable. If you would like one fully assembled come to my home at 158 Grand St., Croton on Hudson, NY , USA, and you can take it away for $50.
746918
i'm sorry but I have no idea how to fix this problem. I gave this as a gift to my grandson and had no part of the assembly.
2081783
I would guess you would contact stork kraft or recover what's on it. Ours never lasted long enough to worry about replacing the cushions. The whole chair was thrown out after the back frame broke
883120
Follow up... I contacted the manufacturer again today and they sent me the repair part and it WAS covered by their warranty! 2 years on chair parts! So I give Flash Furniture ***** out of *****
627943
If you do not have the brochure or info regarding putting together, about Strathwood furniture, I would look for their site on line--------------or call Amazon customer service and request help w/ a # to contact the manf for assistance in retrieving. K
1540605
I don't have an answer to this, but I will say that the company was very helpful and quick sending replacement chairs for the damaged ones we had. We didn't have to send back the broken ones.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
2262304
The chairs I received were suppose to be new, ,but were damaged and not restorable. There was a previous RMA in the box as if they had been returned once before and damaged chairs were sent again. They were shipped from Overstock.com. I reordered a different chair.
413384
I ordered this for my mother in law over a year ago, I don't remember having to assemble it. You may want to call the company to be sure. Drive medical consumer phone line. 866-649-5085.