I ordered these but I can get only one of them to work. After trading connector boxes, I found that both lamps work but one box doesn't. What to do?
1821048
If the box your talking about is the wire junction box, I would say you need to check that your wire fully pierced through the wire insulation onto the protruding terminals. . On half of my lights, I made the connections using a wire nuts and silicone. Good luck
1619964
I believe you can. I wrote my review prematurely, within a day, this lamp stopped working completely. It may be the bulbs. I haven't had the time to even try to look at it. If you haven't already ordered this, I'd say save your money.
989875
Dear Terri,For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return.Best regards,Sunvalleytek
2267537
buy a new unit. for the price of these new if you have a few of the LEDS go out you should just buy a new unit. they are not worth messing with. I have 3 lamps go out on mine after a few hours. they sent me a new one.
2261411
I bought two lamps too. I did NOT sell them. You need to ask the seller not me. Sorry.
2104930
I have three lamps like this. I have had no issues so far. Try to return if still under warranty.
1332631
both my lights work fine check the wiring make sure there not wired backwards and if you are sure you got a good ground then i would contact the manuf. and ask them
1510775
I have 2 of these bulbs and they both work well, but I did figure out that they need to be in a single on off type socket{not a 3 way lamp socket}I hope this helps you.
1747501
send it back for a refund. You need both prongs in order for the bulb to work. :) Hope this helps.
2149443
I'm guessing you didn't buy an OEM lamp. The cheap lamps don't work and will do that. Try an OEM bulb. I realize this is an old question but thought the answer would help others having the same issue. Only buy Osram or Philips bulbs.
1624126
Mine worked fine. Maybe its the light bulb that needs to be replaced. I don't know how to do that. Return it if you can.
1933376
I bought lamps....that's it. No basic purchaser would know that information. You might have to check at a lighting or lamp store or ask an electrician.
1488874
Sorry I can't help. I threw mine out after it failed to work in the lamp we bought it for. In fairness, I think the lamp was the problem, not the bulb.
1298376
Which bulb are you referring to? Is it the switch bulb or your own lamp? If its your lamp check the jumpers in back and you have it plugged into the correct plug. There could also be a short inside these are made in china so not the best in quality but they work.
1591035
Good question. I would contact LampsPlus directly. They are very helpful and carry this product.
1697519
I haven't had this issue with either of my lamps. They are both working fine.
1438498
If you measure the width between the two connectors they should match. Also the wattage and if they are ac or dc current. Other than that they should work. They worked great for my desk lamp. Have a great day and I hope this helps. Charles Owens