Sand and dirt goes straight thru the top and back into the pool. Tried both filters any suggestions before sending back??
1815554
You may have to much air in your machine. Ours does filter the water as you are stating but the filters catch all of the debris. The first time I used the dolphin we had the same problem, however, my husband figured out he did not purge the air before starting the machine. I hope this helps!
1815555
We don't seem to have a problem with not picking up small particles. I have read that if the Dolphin is not riding close to the bottom of the pool some people turn it upside down in the water to get air out. Others have said to use the filter bags because they catch smaller particles. Also, I read that the spring cartridges work better than the standard ones that come with the cleaner.
1815556
I get some blowback of dirt, but not enough to keep the device from doing an adequate cleaning job. It gets only about 75% of the leaves. Bottom line, the pool is not as clean as you can get it by hand, vacuuming through a skimmer, but it's pretty good, and, I've had no algae problem. I would try it for an cycle or two before returning it.
1374217
Neither. I goes on the hoses and sits on the ground. Intake hose goes in one side & the output after filter goes back in to pool. This is a filter/salt water salinator.
1783863
I have the same sand filter and have recently installed a lateral assembly SX244DA. It is working just fine
388172
no answer i have the same problem. the filter takes nothing outwhen back flushing not happy good luck
1706271
My first assumption is in the filter wiring, or construction. This is assuming you are not using any other cables. If you are, first try changing the cable, and see if it helps. If not, contact Amazon about replacement.
267800
Dont know. This filter will only work for a small pool reguardless what they claim. I finally went to a sand filter and the water is very clear and very little work to maintain it.
145664
I recommend you clean out the entire filter system, wash out the dirt , etc and place everything back in, and fill it with water before turning it on. Also check you hoses and make sure the top is lined up with the filter trays inside.
2064420
I haven't experienced this problem yet...be sure to rinse the filter as instructed prior to placing it in place; and be sure you haven't installed it backwards...not much help--I know, but all I can think of.
92686
It must be your water. We have pretty pure well water. Try filtering first.
1256954
The sand only is placed on the floor of the pool, coming up to the cove. No sand on top or behind cove or it will not install properly.
951275
Clean filter might be dirty. Check for leaks in the tube extensions, regulate suction between bottom drain, skimmer and creepy crawler. Make sure there is suction in the line, if none or little it won't move.
370333
I don't know,but not recomended the Intex filters look for a sand filter is better.
1352247
Sand is either to high in the filter, to much sand, or the tube inside the filter isnt seated correctly or possibly damaged. But it needs to be in the filter possision
403095
This has happened to me a few times. I couldn't figure it out at first, but then I realized that it was getting a little clogged. I think I'm due to change the filter, but today when I was cleaning it, I blew into the black hole so that water came out the other end and made sure I the motor really well. Put it back together and the bubbles started coming back up through the top. Ashtyn is right too -- you have to really make sure the two pieces line up perfectly together.
2016137
I've never had that problem. As long as the filter is in pump and it is clean it should work properly. Try rinsing filter out a couple times while cleaning the pool.
266959
There is no filter per se. there are disks which rotate in the water and collect dirt. There isnt a mesh or anything of that sort.
504015
This happened to me as well on the 2nd day. Initially, I soaked my filter many times and that didn't help. Eventually it finally stopped today after I shook the filter. It was so frustrating. I guessing maybe this has something to do with the fact that there are 3 layers of the filter materials. Perhaps the mineral particles shuffled to the very bottom but they're supposed to be at the top, according to the pic in the brochure. This is just a guess.