I got one of these as a gift. A battery came in the box, but I can't get the battery compartment open to save my life. Any suggestions?
1834929
I received mine defective. Portable Guy is a horrible company to work with.
1834930
Try a coin. It is kind of hard at first, but if you push up on it, it snaps out. There looks like two openings for the battery, but it's the upper one. The lower is for the little circular stand that comes with it.
1834931
use a small screw driver at the bottom of the opening just above the round support piece
2088694
I've got mine with a battery. It might be not in the remote, try to find it in the box, if not then contact a seller
1291086
Sadly, my husband and I could NOT even get the battery compartment open...despite several tools. We gave up!
1109933
Had a similar problem when I got mine. I emailed the manufacturer and they told me to slide the LEFT side in first so that the metal plates come in contact before you push the RIGHT side in. It fixed the problem for me. They said it's a very common problem and are updating their manual to prevent users from installing the battery incorrectly.
790958
I would check that your batteries are pushed tightly down into the compartment. I haven't had any problems with mine at all, so I'm just guessing here. Good luck
1540610
It's such a great mouse but they did design the battery compartment like a hidden passageway and yet so simple to open once you know the secret. On the bottom there is a square button in the center beneath the on/off switch. Push that and the battery compartment on top of the device opens. I hope this helps.
1019570
Thanks Brianlatz! I swear I couldn't figure out how to put the battery in so I finally just decided to shove it in. But then the little ring wouldn't fit. Now I can't take it out. I thought there must have been an easier way. Thank god for google which led me here. lol. Geez. How the hell am I going to take the battery out now???
2210700
Well, not properly, but is like to have it. You click on where is the battery and then there is no contact, and the battery is save inside the hole. Regards. Jordi
409167
Don't know what to do if the box is broken, other than just use it broken. No one should be able to see it. If the box is broken so much that the battery portion is damaged and unusable, you may as well get a new one.
1930381
The battery cover is screwed in. It is closed with a single small screw and you would need a small screwdriver to open/close it.
1746232
There is a sliding cover to the 2 battery compartments. I don't have mine in front of me, but you should be able to figure out which way to slide it open.
859472
Only thing I can think of is the Safety/Run button isn't depressed. Can you try the battery on another tool to make sure it's good or really fully charged ?? Those are the only two things other than a mechanical (internal) problem that would cause that I can think of. Suggest you contact the company.
1093410
make sure you are pressing the metal on both hands. I thought our batteries were dead, too. but they were not. My next thought was to take the battery out and check the size, but that wasn't necessary.
280107
The 9v battery that comes with it is in the compartment, but is sealed in plastic and not connected (they wouldn't be able to safely ship or store it otherwise). If that's not the problem, try another battery or it might just be dead.
1738073
I had the same problem. The battery is a really tight fit in the charger but I was able to get it out with a little persistence.
18721
Yes, I had a lot of trouble also, but keep pushing on it as hard as you can. It will open. Try pressing "down" and at the same time push the button "in". The opposite green grip will start to push out and the batteries are under that. Hope this helped you.
456768
The battery compartment at the back of my remote opens quite easily. There is a down arrow with the word "open" over it. Are you trying to put the batteries in the remote? And not the part that plugs into the wall?