batteries in both the remote and the collar but it does not seem to work. I got beeps from the collar and I get a light from remote doesn' seem to con
1842545
Match the red rectangle shape on remote to one on collar to activate collar. also saves battery when you take off collar.
1842546
I'm sorry that you're haveing issues with it, but I do agreewith Rob you need to match the red rectangle shape on the remote to the 1 on the collar to activate it. Hope this helps you & good luck.
2001257
I have never heard if that. Try new batteries and then a universal remote to see if that helps.
1759286
It is not the battery. Try reinstalling the firmware.If that does not do it there is a problem with the circuit board in the remote. I had to purchase a new remote.
349898
If the red light on the collar is showing solid, assume you checked the batteries in the transmitter. You also want to make sure none of the buttons are jammed; otherwise, contact the manufacturer.
312721
Yes, it works very well. If your remote doesn't work, try another remote or change the battery. Be certain to check the battery for corroded ends, and that the red LED lamp lights when you push any of the buttons. If the red LED lamp lights, try reprograming the remote to opener. If the LED lamp does not light, the battery is not powering the remote correctly.
935417
If the lights are not blinking on the collars, make sure they are fully charged first. Then firmly press the power button on each collar. There will be an audible beep once they are turned on. This is how mine works; hope that helps.
2236643
I would definitely contact the seller and make them aware. Ill try my best to explain but there should be an online manual on google somewhere. All you do is charge it up first until the light on the collar is green. Then activate the collar by holding the button on the side with the digital display. You do this and then it should come on. Then if you let go and hold the button again two lights will be displayed (green and blue) and this means that each time your dog barks sequentially the electric pulses will increase. This is where I have mine. However if you let go and hold the button again there is a manual setting where you can set the pulse from 1-9, 9 being the strongest. I had troubles figuring it out at first but just play with it and if this doesn't help call the manufacturing company they'll absolutely answer your questions. Be careful not to hold the button too long as this will power off the collar. Hope this had helped you! If you have any more questions let me know. Also let me know if it works well on your dog as well.
1659923
I don't know; however, I would not try to take the remote apart because you may break it. The the collar is suppose to be a training tool not a controller. Use your voice to train your dog and only hit the vibrate if the dog does not listen. I agree with pun mihok, take the batteries out and work with your dog.
2020749
I wish I knew which is newer, but I don't. As for the beep, I don't think mine does, but with my hearing loss (about 50% overall, and most of my high-frequency) it might. If you mean a beep at the collar, I don't think mine do that. They will either vibrate or shock. I have been a bit disappointed in my units, in terms of their range. The dogs have to be closer to the sending unit than the instructions would have you believe. Hope this helps.
1749451
Hi,If you "jiggle" the receiver (collar) then the light should come on. They are supposed to be designed to deactivate when the collar is not moving, in order to save battery power. As soon as you shake it a bit the light should come on. Check both sides to know which side the light is on. As always make sure you have well charged batteries in both the remote and the receiver. Hope this helps.
552414
Yes, I have two different collars with. different batteries. Both work fine
635507
I bought an additional collar to use with my system and it synced with the remote with no problems. So if your remote is working you should be able to do it.
1915307
I agree with the comments already posted on the functioning of the collars. If you are questioning whether they are functioning properly, you can test them when the collars are not on the dogs because the light will come on and you can hear command.
1694594
Yes girl. It works. The batteries are small and circular. I'm not sure the name of them. But the collar is def compatible.
1686231
Sorry to hear this, I have had to contact PetSafe regarding the prongs being to long and the collar strap that holds the excess collar at the end and each time, customer service was most helpful. I believe they also said that since I had the collar less than a year, they would send me a new collar strap, they also sent me shorter prongs, both free of charge. I have never had a problem with the remote or the electronic part of the collar. Customer service was extremely helpful and very pleasent every time I have had a question and it appeared that Customer Satisfaction was their number one goal. Have you tried to contact them which resulted in poor results? I do not want you to think I have a half of a brain but was the plug inserted correctly? I charge both the collar and the remote at the same time. I wonder if the battery in the remote could be bad, it is rechargeable but who knows for how long its actual life is. Hope this is helpful but do try to contact Customer Service @ Toll Free: 1-800-941-4200, this # is from the Pet Safe web site," contact us". Hope you will have satisfactory result. I always have. Good luck and I would not mind hearing if they would help. Thank you
1341345
The collar is rechargeable. The remote needs a 23A 12v. This collar has worked for me. My dog does not bark at all with the collar on. He was very easy to train. I have a little Cairn terrier.
1269307
Sounds like a defective collar or transmitter. It should have 4 modes - shock, vibrate, beep and light - each doing that mode only. If it vibrates in both vibrate mode and beep mode, it must be defective.