Just received our pole and we are unable to telescope it, is there a release button or something we're missing?
1824272
there is no release. you need to turn the black grip in the middle of the pole counter clockwise and then the pole will telescope. It can get pretty tight and when wet even more so.
1824273
The plastic cuffs act as compression rings. Twist counter clockwise to release and pull the top and bottom sections to extend the pole. Twist clockwise to lock.
1824274
No release button.....hold the front/smaller portion with your left hand not permitting it to move.....hold the back/larger black portion with your right hand, then twist the right hand (larger black portion0 toward the left.....the sections will come apart very easily.....hold I have helped you with a satisfactory answer.
1824275
OMG! Whatta they have gorillas puttin' these things together, lol?? This thing couldn't have been any tighter! Had to use 2 pr of pliers (one hold, one twist). First succeeded in removing the end piece (grey with black ring) which accomplished nothing. Tried again, this time twisting the longer grey, center piece (no blk ring)...the wrong way, of course (I was pretty aggravated by this time, not thinking), which tightened it much more than it was ever meant to & cracked it about 3/4 in. The good news is still works! The telescoping pole stays in place by ONLY TIGHTENING IT SLIGHTLY...ya know, the way it should've been put together in the first place! OMG! Whatta they have gorillas puttin' these things together, lol?? This thing couldn't have been any tighter! Had to use 2 pr of pliers (one hold, one twist). First succeeded in removing the end piece (grey with black ring) which accomplished nothing. Tried again, this time twisting the longer grey, center piece (no blk ring)...the wrong way, of course (I was pretty aggravated by this time, not thinking), which tightened it much more than it was ever meant to & cracked it about 3/4 in. The good news is still works! The telescoping pole stays in place by ONLY TIGHTENING IT SLIGHTLY...ya... » Read More OMG! Whatta they have gorillas puttin' these things together, lol?? This thing couldn't have been any tighter! Had to use 2 pr of pliers (one hold, one twist). First succeeded in removing the end piece (grey with black ring) which accomplished nothing. Tried again, this time twisting the longer grey, center piece (no blk ring)...the wrong way, of course (I was pretty aggravated by this time, not thinking), which tightened it much more than it was ever meant to & cracked it about 3/4 in. The good news is still works! The telescoping pole stays in place by ONLY TIGHTENING IT SLIGHTLY...ya know, the way it should've been put together in the first place! « Show Less
2132506
Hello, There is a bolt that goes into the pole from the bottom of the base. There is a tool that comes in the box which will tighten the bolt. Let me know if you have any other questions. This light has been great! I have it in my living room and really like it.
888864
You disconnect both worm-drive clamps so they are open and wrap around the pole. May take two people to mount. I did it alone bit not without losing some religion!
898561
There is a plastic part that has to be removed. It was on the tip of one of the poles. I didn't realize it at first and it interfered with the functioning.
1166192
You have to tighten the set screw in the bottom of the pole to make it stationary before you can get it to loosen up. Then I used a pipe wrench to unscrew the top. The wrench they send is kind of useless
776798
pull up one side of the scope then then just push on the side that is off, hope this helped
1534072
The ball is is loosened or locked by turning the larger knob on the pedestal. Be gentle you don't have to throttle or muscle it. Counter-clockwise on the knob to loosen, clockwise to tighten. The pedestal itself can be loosened/tightened for rotation with the smaller knob that is attached to the pedestal Comment: This is a simple task.Read the instructions if these efforts can not be figured out upon taking out of the box . Take 5 minutes to tinker with it before you mount your camera get angry and start throwing things; something I do not recommend :). Merry Christmas!
758863
There is a release button on the bottom of the unit. It took me awhile to figure it out too. How do you like yours so far?
1020661
Sorry but you can't. This pole is worthless to use with a camera on the top-side. Mine did the same thing and now it is the trash. Try to get your money back while you still can. Absolute junk!
1765397
Hi Karen I had the same problem so I turned it upside down and and found 2 buttons so press these and gently push down the corners of the mesh base where they meet the 4 down poles. There are rings you have to push down a little bit, do this alternatively to release the pressure from the mesh base, once all four corners have moved a little bit you will be able to lift the mesh base up and when you do this the whole thing will collapse. if you need any more help just email me again regards Peter
1353298
Yes mine did this... very annoying.. there is no fix... it almost appears as if the telescope handle was installed upside down the groves are not deep enough or the release lever is defective. . I send it back to get a replacement the next day. hope the replacement works ok..
2177713
There is no way to pole mount this feeder that I can see. It needs to hang from the ring.
1978514
I cannot get mine to open either. Set it to TREE and then tried quite a few other nearby possibilities... Sending mine back. Bad directions or someone was feeling mischievous!
502657
There is a wide kind of band in the middle of the pole. Turn in clockwise or counterclockwise to tilt the pole.
1467111
I have not been able to take my mount off. Seems like it's kind of stuck there.
1134125
I had the same, waiting for the return email from CS. Mine snapped on the aluminum casing the joins the to black poles. It's a shame because the rest of the product has been solid, if they would have only gone with a thicker gauge on that connector. Going to ty coming up with a custom bind, maybe pvc, for the time being.
1077446
Oooh, it appears they made a mistake. There should be a part (coupler, I think they call it) that is fixed around the pole in order for the "cone" not to slide down the pole: tehn you fold closed the cone over the coupler--on which it rests and holds. If the coupler (with its screws) was not in the package, you should complain and have the whole thing replaced or have them ship to you the missing part. Good luck!