Can't lock and remove key, why?
1819230
2 reasons possibly: the lock bar must be in a slot so the mechanism can lock when you turn the key; or, the key has a slot on it which must match the lock cylinder, so you can remove the key. Otherwise, it's the wrong key or defective unit.
1819231
Make sure the lock/key slot is free of any debris... I got some dirt inline and had a devil of a time locking the unit. WD-40 should do the trick.
1819232
I noticed that the key must be in the right positon for that to be possible. I had a problem at first then realized the key was not properly positioned. Hope that helps.
894043
You have to use the key to lock or unlock it. No way to accidently close it or lock it without a key.
1889682
No, the keys are not interchangeable. I ended up labeling the bottom & top keys. Yes, the keys will remove when the safe is unlocked.
1047162
opps...forgot to tell you after keyguard setting select, unlock option, then "press once". at least you don't have to press it twice to unlock the keys.
1047160
go to your tool/settings, then keyguard settings, then select "press once". i don't think you can select no lock option, just "press once" or "press twice". the lock can be a good thing, otherwise you would be calling people by accident/pocket dialing. hope this helps?
1880989
I've always found the locking part to be tricky...but have always managed to get it to work by doing something like this(best I can recall): place the key in the lock, turn the key to the unlock position, slide the lock onto the bolt (while still having the key in the UNlock position), then release the key from the unlock position and remove the key. Give it a shot and let me know.Barry
284216
I don't know, but either way my key got stuck in the lock permanently on first use.
1084729
No that is not true, mine is locked and my key is in my hand right now. You just have to turn it all the way over and the key can be removed.
618905
I am not aware if that is possible. It only takes the push of one button and a twist of a knob. I love that you don't need keys, no more getting locked out.
2282485
there should be plastic pins in he lock , remove them and set combination to "0" all the lock combo keysit should open then
1064721
It has a hold feature on it, that keeps you from accidentally changing any of the settings. If that's not what you need to know, describe what you mean by "lock" and I'll try again to answer your question.
2071380
only solution that I know, is to find a key that will fit and try to jimmy it open, then replace the lock; or call a lock smith and have them pick it, and replace it after you have had it open.
1163162
Mine is suppose to lock but does not. Do not buy if you are looking for security.
997535
Not too sure. However I would contact the manufacturer directly. ..they may be able to help you. Or maybe replace the lock and you will receive a new key with the new lock.
1609121
It's virtually impossible to lock the keys in the safe. The safe can't be closed in the locked position.
1390434
Yes, the key can be removed both when it's locked and when it's unlocked - great locks!
1374514
I am very sorry that you are having this problem as well. After unsuccessfully trying to apply pressure and wiggle the key, I gave up and resorted to brute force. Since I had to break the lock, at this point the "safe" is just a bulky and heavy drawer.