Hat was sent folded up which leaves deep creases in the brim. I called Tilley who said it should not be sent folded. Any problems with creases?
12801
I didn't have this problem, but I doubt I would care if I did. Given the abuse I'll probably give it, how it looks just doesn't matter to me.
12802
My hat arrived "flattened" in a bag, and it pops up fine when I put it on. I've not had a problem with creases in the brim, however. You may want to return it if you haven't already. The vendor should know better.
12803
Mine was not sent folded, so I did not have that problem. Why not send it back and tell them to send you a new one?
12804
I had the same problem , write to amazon tell them about it and they will send you another properly wrapped
12805
Thank you for asking. My hat is great, beautiful, fits perfect and nooooooooo creases.So in love with it.
12806
Mine came flat, in good packaging. Folding sounds like a v. Bad idea. Someone is not in the right job.
2262098
I found a long cardboard tube and role the screen up. This helps it from getting creases. If you must fold it, I would recommend folding it across the shortest side until it is the width you need and then role it up longwise.
1368198
We had folded it up when not in use, it seemed to "crinkle" and not work properly the next time until we flattened it out by hand. Hope that helps.
952123
Mine arrived in perfect condition. Unlike some of the other raters, mine had never been folded over and as such didn't have a crease in it.
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
1768739
Mine was like a pop up so really didn't have any noticeable wrinkles. They should settle in a few days after being open.But I'm sure a little steam should work without damage. I just wouldn't touch it with an iron. A steam machine wouldwork best if the wrinkles are really bad.
90612
No, I didn't have to iron it when I opened it. It has some creases from being folded in the packaging, but once it was out, the creases quickly went away! I actually love mine!
538207
I really like this hat. Fits well and is super cute. I have never packed it so don't have an answer for that, but have another similar hat from SD Hat Co which claimed to be packable which I did just that...it has never retained it original shape.
155630
Either notify the seller and request a return and replacement item. Or, depending on how permanent the crease, you could possibly use a spray bottle and soak the crease, laying the mat flat on a towel to dry, or hand wash and lay it flat on towels to dry to see if that takes out the crease. Not knowing how creased the mat is, only you can decide whether it's a permanent thing or not, as well as do you want to deal with the hassel of trying to get it out. Good luck!
136255
I used the chart provided to determine my hat size and it worked well. This is the third hat with the same size. Yo might try calling Tilly and talk to a rep.
877402
They are shipped in bags folded. When you unfold them they do have creases. I would suggest wash them separate from each other and hang dry if you can. I can not remember if we put them in the dryer.
921672
Mine does crease, but I was able to shape it. I don't have it with me right now it's packed in a box but I am pretty sure I fixed this by folding it front to back, not side to side. The front bill is the only formed part. but even so the crease I had was not awful. I would highly recommend this hat!
2073229
Boosthungry, We would like to better understand the "crease" you are describing. Please contact Sarah at consumercare@stigaus.com, and we will get you taken care of. Thanks! STIGA
668805
Christopher, I thought that the brim would be destroyed also, but it is not destroyed. It stays just as hard as before being washed. I know that it doesn't make sense. The entire hat is clean! Give it a try.
730862
Oh my, I never had to send it back. What I would do, is get it soft by exposing it to the sun. Once it is hot, hurry and fold it to fit in box. The Maj
713487
The case I received didnt have any creases and was clear. After using it in the water I still didnt have any problems. You may try asking for them to send you another one.
668427
I wondered this myself. I don't have any damage, but the cover doesn't completely wrap around all posts. From other comments I read you can contact the manufacturer Jewitt Cameron, and they may replace your cover at no cost. Try that.