I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All it is good for now is to look at. I looked on and in the box and couldn't find any address or computer site to find a new inside part for the pot. Does anyone know a place to check? I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All... » Read More I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All it is good for now is to look at. I looked on and in the box and couldn't find any address or computer site to find a new inside part for the pot. Does anyone know a place to check? « Show Less
577252
If you still have the receipt, just return it for a full refund. My coffee pot rusted on the bottom & Penneys replaced it. The second one also rusted, but this time the warranty had expired so now I'm stuck with an expensive pot that I can't use. It is a piece of junk! If you can get a refund, do it.
577253
Yes the insert is very flimsy.. same thing happened to me... i paid way too much for what i received.. I didnot get any paperwork either..so I took it as a loss.. I know have learned you just need to look up your history to find your order.. click on link and you will find the shipper.. send itr back.. this was made very poorly.. besides the basket falling apart my enamel is chipping off...
353416
Same thing happened to me. No luck with the company. I went to Walmart and bought a camping perc and took the tube out of that, put it in the Paula Deen pot and haven't had a problem
577254
I had the same problem. This item and the 12 and 16 quart pots are just junk. Yes you could probably get items replaced but you will just get junk to replace them. To me it is a health issue. We paid a lot of money for Paula Deen Red Speckled cookware. The pans so far hold up. Back to the coffee pot, if you value your health don't use it. We just put artificial flowers in it. James W.
577255
The only suggestion I have is to contact Paula Deen Enterprises. I think they partner with cooking .com. I'm not sure who manufactures the percolator, but they may be able to help you. Phone is: 866-957-2852. A possible web site is: http://www.pauladeen.com/index.php/pdnew/contact . I hope this helps. Maybe the percolator is from meyer.com?
2216958
We've had the same issue with our coffee maker. Unscrewed the plate on the bottom of the machine and found an orange "rubber" water hose had cracked and is leaking. I was able to remove the hose, off the cracked portion and reinstall with just enough length remaining, though this will probably happen again. I will go to a hardware store to look for replacement hose materials, its not too hard to replace with a needle nose pliers or forceps are best.I don't know if this is an issue with cheap materials or city water issues, nevertheless I was disappointed and will not be buying another Cuisinart. Its only about 1.5 yrs old. We've had the same issue with our coffee maker. Unscrewed the plate on the bottom of the machine and found an orange "rubber" water hose had cracked and is leaking. I was able to remove the hose, off the cracked portion and reinstall with just enough length remaining, though this will probably happen again. I will go to a hardware store to look for replacement hose materials, its not too hard to replace with a needle nose pliers or forceps are best.I don't know if this is an issue with cheap materials or city water issues, nevertheless I was disappointed and will not be... » Read More We've had the same issue with our coffee maker. Unscrewed the plate on the bottom of the machine and found an orange "rubber" water hose had cracked and is leaking. I was able to remove the hose, off the cracked portion and reinstall with just enough length remaining, though this will probably happen again. I will go to a hardware store to look for replacement hose materials, its not too hard to replace with a needle nose pliers or forceps are best.I don't know if this is an issue with cheap materials or city water issues, nevertheless I was disappointed and will not be buying another Cuisinart. Its only about 1.5 yrs old. « Show Less
853629
I know what you mean Michael, we went through two of the Faberware percs and both died the same way -- heating element failure after a few months. Both were under warranty but the hassle of sending them back wasn't worth it. Last week we were in Wal-Mart and on a whim I decided to see what kind of percolators they sold. A nice looking 12-cup unit from GE caught my eye and we decided to buy it since it was less than $50. The build quality looks great, it makes good coffee, and it comes with an _in-store_, 2-year replacement warranty. If it craps out in the next two years, I can bring it in to any WM and they will replace it on the spot. I know what you mean Michael, we went through two of the Faberware percs and both died the same way -- heating element failure after a few months. Both were under warranty but the hassle of sending them back wasn't worth it. Last week we were in Wal-Mart and on a whim I decided to see what kind of percolators they sold. A nice looking 12-cup unit from GE caught my eye and we decided to buy it since it was less than $50. The build quality looks great, it makes good coffee, and it comes with an _in-store_, 2-year replacement warranty. If it craps out in the next two years, I can bring it in... » Read More I know what you mean Michael, we went through two of the Faberware percs and both died the same way -- heating element failure after a few months. Both were under warranty but the hassle of sending them back wasn't worth it. Last week we were in Wal-Mart and on a whim I decided to see what kind of percolators they sold. A nice looking 12-cup unit from GE caught my eye and we decided to buy it since it was less than $50. The build quality looks great, it makes good coffee, and it comes with an _in-store_, 2-year replacement warranty. If it craps out in the next two years, I can bring it in to any WM and they will replace it on the spot. « Show Less
1164463
Thank you so much. i just put it in car to return. I will read this tonight and see if I can do it. I can't believe a coffee pot instructions are so difficult for me. this morning when it finished, i turned off brew is that right.printer messed up now.thank youbrenda
715880
OKAY this is what he said: I took the coffe machine apart. Some of the tubes were a bit trickey to get to and to get back on but it was fun to figure out. The top of the machine is where the hot watter bubbles up and then is dispursed into the coffee drip area. The cover the directed the bubbles from up to over just snapped into place. There is a grove to help seal this cover but ours did seal right. I removed the cover, put a thin line of silicone sealant in the groove and re-installed the cover. I let it dry for a few days so no silicone would seep into the bubbles then into the coffee. It seems to be working. OKAY this is what he said: I took the coffe machine apart. Some of the tubes were a bit trickey to get to and to get back on but it was fun to figure out. The top of the machine is where the hot watter bubbles up and then is dispursed into the coffee drip area. The cover the directed the bubbles from up to over just snapped into place. There is a grove to help seal this cover but ours did seal right. I removed the cover, put a thin line of silicone sealant in the groove and re-installed the cover. I let it dry for a few days so no silicone would seep into the bubbles then into the coffee.... » Read More OKAY this is what he said: I took the coffe machine apart. Some of the tubes were a bit trickey to get to and to get back on but it was fun to figure out. The top of the machine is where the hot watter bubbles up and then is dispursed into the coffee drip area. The cover the directed the bubbles from up to over just snapped into place. There is a grove to help seal this cover but ours did seal right. I removed the cover, put a thin line of silicone sealant in the groove and re-installed the cover. I let it dry for a few days so no silicone would seep into the bubbles then into the coffee. It seems to be working. « Show Less
375245
Check the bottom part of the unit where it sits on the counter. Do you still have all four plastic nubs? The back two went missing on mine and I had the same problem with coffee spilling all over the counter. Once I re-leveled the system by replacing the back two rubber pieces, I never had the problem again!
1033844
Yes! There is a problem. Seems like a new design and it is not right. Call Cuisinart and get another lid for carafe & a mesh holder, just inc ase there is a problem with that too. They have a 1-800#.It will not work right unless replaced!! somebody's idea of a new design doesn't work!!
768832
It is a piece of junk! Mine leaked right out of the box, when I called their customer service department they told "that happens sometimes" and suggested I send it back to Amazon.com! I just threw it out and got a Mr. Coffee machine instead. I suggest you get a new machine and junk it.
531029
I had the hardest time replacing mine for the same reason. I finally got smart and called B&D; directly. I told them the problem, that I thought it was a weakness in the top design, the model number of my coffee maker. They sent me a new carafe, no charge, within the week--faster than Amazon might have sent it and no charge to boot! The one I bought from Amazon worked, but obvious it was not specifically designed for my coffee maker, as I had to sort of wiggle it to get it seated properly.
1346057
I sent this coffee maker back..it leaks water or coffee all over..I read this in the comments and bought it anyway. They were right and I should have taken them seriously. Not having the coffee maker anymore I can't advise on the cup but I will warn u against buying it.. A word to the wise should be sufficient.
1782647
I'm sorry to hear that you had a problem with your carafe. I know they sell these parts on Mr Coffee.com. I would also write to customer service and let them know what happened. Maybe they'll replace it for free. Good luck!
683449
Ok. Your coffee maker is still under warranty. Return it to where you bought it and get another. If they don't cooperate, contact Mr. Coffee, online, and they will make arrangements to send you a new one. I just did this very thing because of a bad heating plate that rusted out. Best of luck!
448555
This machine has many other very serious problems, in addition to "watery coffee". I replaced the first one after two weeks because it was impossibleto get even a small single shot without recycling the thermostat at least twice. And guess what !. The second machine has the exact same problem,only even worse, in addition to other problems. I am surprised that Amazon sells such a piece of crap. I am asking the to give me a refund, or at thevery list to replace it with a more reliable machine. Does Amazon test the products they sell ? It does not seem to be the case for this machine.Amazon, please address this issue.Thanks.Anthony Vissicchio This machine has many other very serious problems, in addition to "watery coffee". I replaced the first one after two weeks because it was impossibleto get even a small single shot without recycling the thermostat at least twice. And guess what !. The second machine has the exact same problem,only even worse, in addition to other problems. I am surprised that Amazon sells such a piece of crap. I am asking the to give me a refund, or at thevery list to replace it with a more reliable machine. Does Amazon test the products they sell ? It does not seem to be... » Read More This machine has many other very serious problems, in addition to "watery coffee". I replaced the first one after two weeks because it was impossibleto get even a small single shot without recycling the thermostat at least twice. And guess what !. The second machine has the exact same problem,only even worse, in addition to other problems. I am surprised that Amazon sells such a piece of crap. I am asking the to give me a refund, or at thevery list to replace it with a more reliable machine. Does Amazon test the products they sell ? It does not seem to be the case for this machine.Amazon, please address this issue.Thanks.Anthony Vissicchio « Show Less
1663425
I got rid of our Krups machine a year ago. I hated its performance (the coffee was overheated and bitter) and its lack of visibility. I have no idea whether a glass carafe is availalble. I filled ours with a measuring jug. We bought it when our 10-year old Phillips died. I gave it away to our local Soroptimist store, even though it was less than a year old. If Philips had still been on the market, I'd have bought another one instead of the Krups. We came across it at Costco for a very good price, but we regret having bought it.We now have a Zozirushi, which does a much better job that the Krups, but it isn't close to as good as our old Philips. I got rid of our Krups machine a year ago. I hated its performance (the coffee was overheated and bitter) and its lack of visibility. I have no idea whether a glass carafe is availalble. I filled ours with a measuring jug. We bought it when our 10-year old Phillips died. I gave it away to our local Soroptimist store, even though it was less than a year old. If Philips had still been on the market, I'd have bought another one instead of the Krups. We came across it at Costco for a very good price, but we regret having bought it.We now have a Zozirushi, which does a much better... » Read More I got rid of our Krups machine a year ago. I hated its performance (the coffee was overheated and bitter) and its lack of visibility. I have no idea whether a glass carafe is availalble. I filled ours with a measuring jug. We bought it when our 10-year old Phillips died. I gave it away to our local Soroptimist store, even though it was less than a year old. If Philips had still been on the market, I'd have bought another one instead of the Krups. We came across it at Costco for a very good price, but we regret having bought it.We now have a Zozirushi, which does a much better job that the Krups, but it isn't close to as good as our old Philips. « Show Less
1752487
Yes, Google it and hopefully you will find a place to get a replacement. We were lucky with our previous coffee maker, as a local hardware store ordered 2 for me before it was easy to get parts on the internet. Good luck, Im sure you will be able to find one.
22200
I found the glass knob, mine cracked, in an antique shop. They sometimes will keep extra parts. I also suggest doing a search on Amazon or Google. Finally, you can sometimes find a similar pot at a yard sale and transfer the lid to your coffee pot which has more sentimental value. Good luck!
1831975
Same problem, also contacted seller and was sent replacement carafe with no improvement. I suspect it's just a design flaw, although interestingly when the coffee pot is freshly cleaned the dripping is minimal (maybe coffee deposits on the lip of the plastic pour change the surface tension/capillary action? idk...)