I can't get the button in place to secure it, so it starts to collapse when he tries to sit in it. Is there a trick to getting it to click?
1846330
Sounds like it might be defective. I had no problems setting it up, however my grand dogs won't use it. Haaaa
1846331
I just stretch the bed out by pulling end to end. Never have problems, but then I've never really noticed a button as such.
1846332
No, the safety latches are faulty on this product, as they were on mine. This company offers ZERO in help. Replacing it has major hassles to the customer. Bed is virtually unusable with faulty safety latches. Definitely not worth $119!
1846333
It was really hard for me to get it to click too. My husband had to push down on too. It may take two people. Once it is in it's great. Just be careful folding it, don't use your finger to push it. use a screwdriver or something. Other than that, it's great! Enjoy with your baby! :)
1201834
I have this problem with mine too. One button pops back up with a click. The button on the other side doesn't click back up so every time it bumps something while I'm spinning, it turns off. The other one stays on until it times out, and I could whack it into every surface around. I attempted to shave off a bit of the plastic around the button in case it was catching, but that hasn't helped.
1789309
I do find that sometimes it is hard to tighten when my son is in the seat. For some reason it seems easier if he isn't in it. If I have it tightened almost to where a need it with only a little slack it isn't too difficult to make minor adjustments once he is in it.
709945
The only problem I have ever had with the button is that if you extend the screwdriver while holding down the button (like he does in the show), you have to press very hard. Other than that, I have no problems with it! It has never gotten stuck for me, and even when you press it, it does not go far enough down to get stuck. It is a small button, but it's big enough to press. Also it is in great proportion to the rest of the screwdriver.Hope this helps!
12855
Do you have the button in securely on the other section? I have never had that problem. I take it apart to dry and make sure the red button is secure, when I put it back on.
1470729
Push forward on the back of the chair until you hear a click and it should fall back. I wouldn't force it but I had to do this pretty firmly. It works similar to those old school (70's) lawn chairs.
1105684
We have had that problem, try smacking it a good one. Seriously. Also, it "dies" regularly, just stops working and/or won't start. We've learned to actually "twist" the button when we want to turn it on and that seems to help. My son has literally tripped over it several times and that has started it. The silly thing is frustrating as all get out, but our cat LOVES it. When it isn't working, she lays down right beside it and croons to it. When it is working, she pounces on it and gives it a good shellacking (spelling?).
381538
You need to hold the button down. I prefer this to a "double click" approach.
1997370
Apparently there are 2 versions of this toy, 1 that has legs that easily detach, the other does not. If your version has a purple door for the cubby on top then push on the button like area where the legs attach to the table and pull . If your table has a green door, stop looking for the button, its not there. I found the solution from a different web site "we have just had the same issue!! its not easy but it can be done - with a flat head screwdriver!!... turn the table upside down, and look at the outside of the leg, you will see 2 very small notches, you need to get the blade of the screwdriver in the middle of the 2 notches and push in toward the centre. You will then feel the leg start to move slightly, so you can pull it out. The notches form a catch that clicks onto the table. I hope that makes sense" I tried it and it works but it did ding up the plastic a little. Also, it works best with a wide flat head. The smaller flat head tries to push through the plastic. Hope this helps.
1076770
It can sometimes be tricky. Be sure to colapse all the legs before closing the stool. You need to depress a button on the leg to collapse it...once the legs are closed , it's hard to reach the button. It doesn't sound like a defective stool.
626359
If it does not work one way try it the other way and push a bit of force. It should snap into place.
286150
I didn't try to open it as it is not real leather as it was originally described and looked like cheap alligator skin or something. But it probably has a standard latch? Try pushing anything that looks or feels like a button tab and it will probably open. Or you should just save your money and get a different one
1706886
you have to pull down really hard ... a child should not have to be so rough on it but if not forceful it seems stuck .. you have to hear a click to make it stay up and then use force every time to change .. bad product..
858388
The tilt mechanism can sometimes be stuck, if you examine the bar that goes into the "pneumatic pump area", you'll see it crosses over to the left side to lock the seat... If it isn't engaging, try some WD-40 or tilt chair forward and try in a slightly forward tilt position, and it should engage
954381
It clicks in solidly. I have not had any problems.Perhaps you don't have it properly aligned?
1003355
Push/press the back of the chair (sitting up) forward and you will hear clicks (three). The 3rd click releasing it to a bed. I hope this helps.
421846
This might sound obvious, but have you tried reclining it a bit more? Also you may have the shoulder traps slightly too high, they should be at or slightly below his shoulders. This has never been a problem for either of my sons, I hope you get it figured out and end up loving your Pavilion as much as we do! Good luck!