I broke the connecting dock wire to my iphone, is there any way I can get a new connector?
1813665
It should be covered under warranty. Call the Philips help line and explain your situation and they should be able to help.
1643861
This worked for me: https://www.ifixit.com/Guide/iPhone+4+Display+Assembly+Replacement/11755
1153119
Do you have the unit? The company help desk was good when I had a couple questions on the installation, and they might have an idea on this. You could try to find a usb connected to an rca type plug that would replace the cord connecting to your phone. Might work. Good luck.
1862093
Dee: the connector is the OLD 30 pin connector, not the new lightning plug, so the dock will not connect to the iPhone 5 without an awkward plug adapter. Suggest you wait until griffin updates their dock with the new connector. Good luck!
503788
Try a new male to male 3.5 cable, also make sure your connections are tightly fitted as no one enjoys a really loose hole. If all else fails you can simply launch the Apple product into the Sun and get something that supports Bluetooth =]
1026873
The dock isn't very stable. I would suggest either finding another device, or using an adapter cable to use the iPad mini, iPad, or Iphone. The cable would be a male/female extension cable. You can get them for pretty cheap on amazon.
840579
for my case- the case- had to be removed for the dock connector to interface correctly
577664
I had the same problem, had to return for another dock...only way to charge them.
1718253
Hi... does NOT work because the dock is for iphone 4s as well itouch or ipad model with the big docks
306650
Check to see if there is a problem with the cable... if you have the dock try a different usb cable... if both a new cable and the dock fail and it will not charge with the usb cord separately then the unit is most likely broken and needs service by Sony
289322
i honestly never had that happen....try putting the device on the dock, check their website, i opened the account and its so much easier to manage than calling customer service. if you cant find the answer there, then you might have to call their technical support option.hope that helps!
1274073
The dock is strictly for iPhone legacy connector. I use the USB connector on the amplifier for iPhone 5 and iPad.
2252948
I don't know if that will fit in the dock but you will be able to connect it via the usb connection if not on the dock
720825
Can't use the dock unless you get an adapter. You can use it via wireless bluetooth.
907072
As far as I know, there are only two types of connector. The old iPad and the new. There are two docking trays available so that if you have the old type tray on your DL1608 or 808 you can easily replace it yourself. It was around $35 last time I looked.
2092513
No. But you can get an adapter very cheaply on ebay that will fit the dock. That's what I did with my older iPod.
1695824
Unfortunately that depends on the charger. My Apple supplied cable seems to connect just fine. However, I have to take the bumper off to charge using a third party lightning cable that I bought. I also have to remove the bumper in order to dock my phone on my iHome iDL100 alarm clock. The daily removal of the bumper from the phone has taken it's toll on my bumper. It's now cracked by the volume buttons and the bottom right corner has torn.