i installed this screen as instructed. blank screen. i can see light from the back when I tested, but nothing on the screen. the vibration works indicating the phone is on. defective screen? this is super frustrating because the tools that came with it...
435667
Try to disconnect the battery and reconnect it. Sometimes the part work works but the phone is rejecting it until the power is shut off completely from the phone. Once it powers back on, everything show function properly. If not, the part may be defective or the actual ribbon cable coming from the LCD could be damaged.
791982
I am so sorry Cynthia,i can't help you because i bought rhis for my son and he has been very disappointed also. He said he has to run it all night to keep it working. He has a newborn and wanted to monitor his daughter as needed but the screen keeps going black. Im embarrassed to have bought it even though my son is pretty tech savvy, i think he's embarrassed also. So sorry again. I will forward your problem to him and see what suggestions he has. Talk soon. Mary
2257759
This is the digitizer (touchscreen) and not the display. You will have to go for lcd screen replacement if your backlight is not working.
600172
The screen came with tools, however the screen did not work! I ended up taking my phone to Radio Shack.
1756899
I just got it, I am trying to figure out how to get it working. the screen is dark and barely I can see anything. I contacted the company to get answer, I dont know what to do. first time when I bought the small one, it worked good, till it brook, this time, I thought, I would be the better one but so far, it is not working
1987846
The screen is b/c the phone turns off and on independently. No rhyme or reason, i have 2 that I no longer use because of the fluctuation in usage. I switched carriers too. BUT screen is in the same condition as when I bought them
109580
I didn't have to activate anything for my touch screen. I'm wondering if something is wrong with yours. I would call Dell support and then maybe you need to send it back.
340659
I am not sure what answer above you mean. It sounds like you need a replacement screen. With YouTube video, it's pretty easy to fix. The only issue I had was the mounting holes were off a little and I had to drill a couple of them to make it fit. Months and months later, it's still working. Hope this helps.
457245
The whole screen should work. Try unplugging it for one minute and then see if it works. After that I would return it for a replacement. Mine works 100% of the screen.
468008
Same thing happened to me. I put the battery in, it showed the red light blinking. I tried to turn it on and the phone lit up but wouldn't turn on. I let it sit charging for 30 mins and the red light was solid but when I came back to the phone the light was out and now the phone does nothing. Don't know where I go from here...
1362436
I didn't have that problem but there was a glitch in mine which made my screen flicker. I believe that it's a manufacturing issue. If you can't get it to work, is send it back and ask for another one
1320496
That's what mine was.I replaced my screen and it works great.Its wicked easy , you can do it yourself just look up a video on youtube.
1942992
Hey I had the same problem and bought just the screen and tried to do a screen replacement that didn't work out because of the digitizer was cracked under neath. This product worked really good and if you go on youtube and type in htc one s screen replacement and it will show you how to do it yourself.
407355
You may have incorrectly put in a part, its not the screen... Try to make sure everything is put in correctly
2227379
What do you mean? The screen? Is this the first time you install it? If so, turn it on and after it is on, push the on/off button for one second and it will come out... then it will come in and out everytime you turn it off and on
311957
I personally haven't had this issue, but I've read reports of screen issues like that. You might need to send it in for replacement. I hear customer service is easy to work with.
422256
It sounds like you have a bad unit. With mine, the screen lights up when I push the power on button whether on USB or not. Now, the screen does not stay lighted the whole time the payer is running, I assume for battery life, but my screen lights anytime I press the power button, but stays lit only for 4 or 5 seconds. HTH