Help! My 19 month daughter was playing with her frog and now the star button is jammed. Has this happened to anyone else and how do I fix it?
1817054
My granddaughters play with their butterfly a LOT but that has not happened. sorry. Maybe try using a pin to try to bring it back up?
1938970
I had the same problem, I bought 2 of them at the same time. Needless to say both broke before my kids was able to use them. There in the trash can now.
2208061
this happened to me this year too - I was about to send it back but instead I took it apart (removed the cylinoid, took all those pieces apart - not sure of the names of them) and then checked for wear and tear, sediment build up, etc. It was all clean so I put it all back together and it started working again. I think maybe it just needed a little movement to get going again. It might be worth a shot before going through the hassle of returning, etc. Hope that helps!
304688
I brought mine for my 3 yr old last year. Her new sister, now 18 months, loves to use the coloring action on the Leapster. She drags it around my tile kitchen and bathroom, turns it off and on constantly, and preety much tries to destoy it on her own. That thing takes a licking and keeps on ticking. I am actually trying to find a used one for the little one.
238115
First check the on/off switch on the back. If on, then make sure it is completely dry before the child potties. Sometimes ours has acted glitchy as well. After the child got really good at it, we turned off the music as it was annoying and give him an M&M; instead.
1254084
Nope, my daughter's still in great conditions after almost 1 year of continuous use...make sure it's assembled properly. GOOD LUCK!!
1745548
At least your cars are working. Mine never worked. My baby loved it when she saw the box. I was so disappointed when we couldn't get it to work. I waited to late to return, now I'm stuck with a defective toy.
1256142
If your product doesnt work, email who you got it from request a replacement or total refund including shipping and handeling. We are going to be buying a bigger one our boys love ours so really hope yours gets to working or you try a new one!
1403732
When I informed Amazon I was returning it and the reasons, I wasn't offered a replacement, just a refund. I suspect this may be a manufacturer's problem. In searching for a replacement of a similar product, it appears anything made for toddlers just does not hold up very well. Reviews all noted the same issues of skipping.
640631
Thanks so much for your advice, Susan!!! I had a little bit of time while my kids weren't here today to assemble Butterscotch & then she started clicking in a big way. I got online to see what I could find & read your post. Of course, then I couldn't get the neck zipper open again...it was a real comedy of errors. Finally I got the button to push down, using brute force. Then I could unzip & get to work. It's so much better now...no clicking at all. Bless You...you have saved Christmas!! Happy Holidays, Emkay
2126258
You should contact the company you bought them from. I think you should be able to get a free replacement. I bought 3 of these and none of the kids are having trouble with them. They love them.
1189505
I came here by searching the web for the exact same thing. I just picked up my daughter's and it played a song by itself. We've had this for over 2 years and this is the first time it happened. Whoa...
632769
I believe there is a switch on the back. If it's only playing for a few seconds, the toy is in "demo" mode. Check the position of that switch. You might have to flip it all the way in the other direction.
2115392
Sorry to say but......I bought two and they 'both' broke. I did not call Amazon or the company. I should have. I just posted that it is a toy that doesn't last too long. My grandson 'loved' the tractor which is why I bought a second one. The same problem. It just stops working. Let me know if you get any help from either Amazon or the toy maker.
788286
We have had the same problem. Ruined a coffee table and hardwood floors... Writing Hasbro and maybe returning a favorite toy....UPDATE: Contacted Hasbro via live chat on their website. Gave them the numbers from inside the legs and told them the issue. Also said others mentioned it on Amazon. They are replacing for free. They sent a prepaid envelope to send him back in so they can see the issue. I also had an issue with Bumblebee not closing all the way in vehicle mode. They are sending me a new one of that one as well without me having to return it.
937695
It happened to me a couple of times. The first time I had to double check the batteries and then replace them, the other time the game wasn't all the way in. I would try the game first a it still does it when my twin boys don't push theirs all the way in and if that don't work try the batteries. If it's not either one of those I would send it back for another. Hope this helps!
320705
I did post a fix for this that has helped many until leap frog gets around to it. I am a parent that has one of these and was not seeing any progress with a fix from leap frog so I took matters into my own hands. I posted my fix here http://jdrwebnow.net/leapster2_fix.html.