I got defective piece,it did not work even first time.what can i do.i kept it for reserve for a while.when i used first time,it did not work
1434882
Try to return it. Don't keep it or try to use it. if it is defective, it could be fire hazard.
1434883
Return the product. Mine did not work. Looks like yours doesn't either. don't waste time trying to fix a cable. either it works or it doesn't.
900228
Same thing happened to mine and you just contact them, send it back and they'll give you a new one
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
1506465
I really dont know, It never happen to me. Probably you should returned the one you order and ask for new one, mine works just fine. I am sorry for not being of much help.
645720
The same thing happened to me after using mine for about 1 week. I sent it back and got a replacement and my new one has worked without any problems.
420095
Contact the seller, explaining what happened. Ask for exchange. Not a high quality piece but sellers dont want negative rating.
1727249
I had a problem with my first one as well. Contact amazon and they will return it. I bought a second one and its working fine. Hopefully this company makes a stronger one soon. It works great. Just flimsy.
1103745
Contact the vendor right away. It should be listed under the Seller's information and tell them the problem. You might need to go under Your Account in order to contact the vendor. Also, there is a section on Amazon for Returns & Replacements. That might also be a good place where to start. Hope this helps. Sorry to hear about your issue. I have one and no problems. Love it.
1656742
I called manufacturer,they were great and sent me 2 replacement pieces in case 1did not work.
522389
I had to return it twice. Neither one worked at all. You'd think they'd check the second one to make sure it worked before they shipped it. Luckily Amazon promptly provided me with a full refund and free return shipping.
246005
i brought the same item twice, the first time, only half portion of the strip worked and i returned it and order it one more time, the second time, the whole strip did not work.
1245851
My works right away. I just turn it on and I start using it. You may have a defective piece.
1803453
Take a picture of the broken part and email it to customer support along with your Amazon purchase number and they should send you a new part. That's how it worked for me.
693583
I'm sorry that happened! And I'm sorry that I can't help you with this issue... that is one for the manufacturer to help you with! Call them and and tell them what happened. It sounds like a major defect to me!!! Who knows, they may send you a new one at no charge! If they want the old one back, tell them that you want them to pay for the shipping costs or it won't be worth the hassle! I wish you the best!
1523101
My first one had the same problem as yours. Red light on all the time, and froze! I returned it and bought another one hoping it was a defective piece.... My second one start to show signs of defective also! and this one I can't return b/c past return period. DON'T BUY THIS PRODUCT is my recommendation.
2151579
mine worked perfectly on first try. do as the previous answer said and call the help number.
29953
This company stands behind their products so if you have a defective item just contact them and they will send you a new part, or take care of it in the best way for you. The best way to contact them would be through your Amazon account.