My basket assembly came detached from the tube base. Is this the way it's supposed to come or is it broken?
1351007
It is broken. My hubby soldered mine back together for me. It's good as new now and saved the hassle of sending it back.
302053
Unfortunately the base will not easily bolt to your tube assembly so I would recommend that you attach it to the flat portion of your tube ring with one bolt. I hope that this was helpful!
1572606
There are two flat areas that align with the tabs. Rotate the basket until the flat areas are at the tabs and it will lift out.
2227503
Mine works fine-I don't have any problem with. Probably a bad spring in the drip portion of the basket.
1007320
You may not have had the plug in all the way or if the water was hot the tube thing that the basket sits on wasn't in the hole at the bottom correctly. Try again and if it doesn't work, I'd send it back! Hope this helped.
536326
The bar that goes underneath the basket is bolted on. You can remove the bolts and bar from the basket if you wish.
1148900
I can think of three possibilities. One would be obvious, if you pull the drawer baskets too far out they will fall. The second more likely reason is that the unit is not assembled tightly. It is very important that each of the connectors at the corners of the frame are inserted completely into the frame pieces. We have a total of 10 of these units and I used a hammer to get each one completely assembled. This makes the width of the unit minimal which will allow the baskets to slide in the tracks. The inside of the opposing tracks should only be about 1/8 inch wider than the basket and they will stay in place. The final possibility that I can think of would be that your side supports are bowed out for some reason. If you lay them on the floor they should be flat. If they are bowed out in the middle the drawers would fall out. Depending on how bad the bowing might be you should be able to straighten them out and they should work fine. Hope this helps.
2232522
When I received ours, one wheel was broken and in pieces in the box. It must have happened during shipping. The response I got was that I had to return the ottoman and get a replacement because Amazon cannot get parts. Thank goodness we hadn't yet thrown away the box. Maybe you can contact the manufacturer....
1318560
At first, when mine arrived I thought the same thing. Then I noticed, what I first thought was just some packing tape stuck on the end, was indeed the screws. Now if yours was not the case (i.e. the screws are indeed missing), then I would hope that the manufacturer would supply them if you contact them . If for whatever reason they would not send you the screws, you can purchase 2 thumbscrews at any hardware store. Hope this helps and enjoy the basket!
1232769
Had that problem too. Lift the handle of the basket and make sure the ends go completely into the recessed area for them.
757757
If you received the basket without an additional bracket in the box, then they forgot to pack it in the box. This happened to me so I messaged the seller and they sent me one free of charge. Once you have the bracket, it is pretty obvious how it installs.
433582
My twine holder was delivered with the post and base separated and would not stay together - I could see there was some glue on the post - I contacted Amazon and asked if I should attempt to fix the item or return it - Amazon customer service said the twine holder was broken and sent me a refund - Good luck -
797453
No, it's supposed to be solid in that little indentation. If the hole slows down the spinning (and that basket normally spins way fast), I'd return it.
468386
Mine was relatively easy to assemble -- just turned the "flower stalks" until they clicked into place and pushed hard until the green cup snapped in place. Perhaps yours is defective?
238902
Did you take your portafilter apart for any reason, because it sounds as if you have the bottom assembly off by 180 degrees when you put it back together.
708752
you have to remove the basket (6 bolts) and then the top goes down fine.Its not difficult but it is a pain if you do it alot.You may want to get different bolts for the basket if thats the case because the allen heads on the supplied bolts wont last if you remove them alot.
2186828
The shelf itself is screwed together but the baskets are fabric material and pull right out. Hope this helps