I received my feeder a few days ago. I noticed on the back of the bowl a line going from the center of the bowl to the outside edge of the bowl. I am concerned that this may be the beginning of a crack in the bowl. Please advise if I should return it...
1467030
I would return it. There are no visible seams, so it is probably a hairline crack.
415700
We just bought ours and washed it for first time tonight. Before packing her first lunch, we noticed the black smudges, mostly in grooves and near edges though also some on flatter portions of the pieces. After scrubbing and scraping, it mostly is coming off. It looks like something burned or remnants from manufacturing (since ours is brand new). I emailed the company for information; we'll see if they replace.
837783
No! That's contaminated feed!I would call the company and return it immediately!
1105420
I found a store that sold the heated bowl and contacted them. Mine had quit working and the company I had purchased it from would not honor the warranty as they no longer carried the product. I'm enclosing in this response, a link to the Songbird Essentials website store locator. http://www.songbirdessentials.com/page.php?p=1368Good luck.
1325399
I was confused, too, Misha. I finally realized that the small cylinder at the top that has the ring in it unscrews. It was attached tightly but, with a little effort, it will turn. That cylinder detaches completely and the top can then just be lifted off. I hope you haven't thrown the feeder in front a train like I felt like doing at first. By the way, finches love it. When it is full, they cover the outside of it.
1468825
I wish I had a clear answer for you but I just believe that as convenient the feeder should/could be it's just not that well designed. I would suggest asking the manufacturer or sending it back and getting a new one or a refund.
69049
I also have that problem. I placed a piece of wood under the back side to tilt the feeder. This corrected the problem. Do not change your cat food to accommodate the feeder issue - just block (elevate) the back side.
213766
I tried to get mine to spin to figure out the problem. Even with the center piece not pushed down, it will only advance the amount of one feed. I think you may have received a defective unit. I have never had that problem and could not create it.
646274
Mine just did the same thing last week. Not sure why. I feel like it should be replaced by Stanley but I am unsure how to go about it. I haven't even own this lunchbox a year.
1044643
I had a similar issue and was unable to find a replacement but managed to have the broken unit repaired. Reinstalling the repaired dish I put a small stainless steel screw above the leading edge to hold the dish in place in the metal brackets. This works extremely well holding the dish in place and still easy to clean. We have had no further problems with the dish. Hope tis is of help. Les Taylor NZ.
1288684
Usually there is a little, maybe a quarter of an inch, of solution left in the bowl when I replace it with new solution. Also, because of the branch that I hang the feeder on, the bowl does not hang completely level which also causes some solution to be left unevenly at the bottom. However, because we are only talking about a solution of sugar and water, this waste seems acceptable.
582991
You might try moving it to a different window and see what happens. Sometimes it takes a while for hummingbirds to warm up to a new feeder.
331716
I don't remember how long it took my two cockatiels to find the food but I don't think very long. Have all other feeder dishes been removed from their cages? I hope they go to the new one, it is a great feeding dish. Good luck. By the way, my two cockatiels are in separate cages, maybe that has something to do with it. Just a guess.
697437
I had to buy another bowl as mine broke, and then had to buy this cover for it because my cover no longer worked. I think they changed it from the original model. I was a bit upset too.
1158671
I just unplugged it to check. Yes, but only a little and only if it's full. There is a little water in the center hole and around the edge of the blue center piece. If you don't have power, just take the top off to make it a regular bowl. I always visually check the fountain when I feed them since I keep somewhat close to their food. I also wash it out about once a week.
1176128
I think you have gotten it wet. Mine does the same thing when it gets wet. The food goes to the very back with one piece in the middle to lure the critter in
2165873
are you talking about the entire bottom of the feeder or just one of the little perches where the birds land? If it is the perches then make sure the perch is screwed tightly to the bottom of the feeder. If your talking about the entire bottom of the feeder, take a look at the back of the feeder. the small straight "connector" peices in the middle should look like an upside down check mark. If one of those "check marks" is missing than the bottom will not stay on the feeder. I had this problem once myself and it wasn't until I looked at the back closely that I was able to see the problem. Had to order a new feeder by the way. Its only plastic and will break eventually if your not careful. I am now more careful when I disassemble it to put in more hummingbird food. Hope this helps