Yesterday, my tip stopped staying in the water wand. I've tried to clean it, but no change. Must I buy a new one?
1824936
Depends on which part broke, the tip or the wand. Do you have another tip that you can use to see if that one works? (My setup came with multiple tips.) If it works, then the wand is fine and you need a new tip. Most likely, the little clip at the bottom of the tip (that connects to the wand) is broken. If a different tip does not work, then the wand may be broken. Are you still under warranty? If so, Waterpik will replace the wand or the unit if it is faulty. You'll have to contact them to see.
2215952
Try running a tank of vinegar through it. I always use distilled water. If it's over a year old might be time for a new one.
2129748
Maybe I don't change mine soon enough, since I've never had this problem. Warm water and a gentle pull usually does the trick.
2178288
Replace it through the tip - plastic end first, while holding in the other end. It should slide right in.
509235
I'm sorry, I have no idea where you can get a new stylus tip. I think I would start by asking the sellers if they have replacement tips. Sorry I don't know any more.
960816
Hi there! I work for SmartyKat and unfortunately we don't offer replacement wands yet. But contact our customer service department at 1-800-967-5394 or at cats@smartykat.com and they should be able to help you. Thanks!
961006
I broke the plastic wand and now trying to find a replacement part for it. I can't use it so I definitely would be careful if you try it on anything that takes a little force.
2139052
i lost mine too, but it seemed to function okay without leaking. however it may eventually. i would look for a replacement if you are going to keep the unit.
1910390
You might insert a small drill or machine thread tap or an awl, which is tapered, into the nozzle and when it's tight, press the release button on the top front of the waterflosser and extract the broken tip. Also you might try bending a kink in the shank of a paper clip above ii's tip and inserting same into the tip vent hole until it is a snug fit and then press the release and lift out the broken tip.And as always........ have a nice day.The Grumpy Grouper
2270203
We have had ours in daily use for months. No problems. I would contact the seller and see if you can get a replacement. If you don't get satisfaction make sure to leave feedback. I would expect the seller to be reasonable if you have not had it too long.
1769168
RVGRemove the handle and take it to a Home Depot or equivalent and ask for replacement. Delta guarantee their units for life.I didn't know this and bought a part that did not fit. I took it in, they gave me a new replacement part. Try this.Al
1742286
My husband's WP hose (leading to the sprinkler) worn out, spraying water every where, but not on the tip itself. He got the manufacture's website, ordered it for $8.00 and a few $$ for shipping. It came less than a week, took 10 minutes to replace, worked like a charm. I believe yours should be stress-free problem as well. Good luck
710912
Call up the Phillips 800/888 number. They will send you a new one. Did you put in new batteries? Also you may need to take off the brush head and dry the inside well. Any water leaking into the well where the magnet sits will cause it to short. Clean that area and the prongs for the batteries at the bottom.
498888
The battery inside the wand is not holding a charge. My first one did that after 2 years. I was told it was not a user replaceable part. I bought a new one, it works great. So if it's under warranty get in touch with Silk'n. If not look for a new one on Amazon. I got a new one in the box for $135.00. It retails for $300.00 I love it, people guess me at 15 years younger than I am.
1189917
I had the exact same problem.I finally broke down and bought some extra tips.Supposedly you can soak them in acetone to clean the tips.(I think it needs to soak for 24 hrs.
1700474
I have not changed the tip ( yet) hope this doesn´t happen to me!! I would suggest you contact them directly. I just read the previous answer and sounds like very good advice.
294863
Try to put it into warm water for a while and then try to unscrew it. Good luck.