Issues with installation of Printer cartridges: I started with the color cartridges first and the black last as "per instructions on the display and on the CD.....but the cartridges wont sit in - i get the error - "that the cartridges are not installed...
1811915
Insert each cartridge slanted towards the front and press there before rocking it down pressing in the back. I used to have the same problem. It doesn't seem to matter what order you put them in, ex. you can replace any of them without removing any.
1692863
why won't my hp 6500 print in black? It is a new cartridge that worked previously. I've tried taking out all the cartriges and cleaning them...turning it off and on...unplugging it etc... Any suggestions?
1870765
My printer consistently rejected the cartridges after using factory ones. May have been a seating problem. Not sure as of yet.Resorted back to factory ones
300438
No. The printer requires that all cartridges be in place to operate; otherwise, you get an error message. And the printer's technology can tell exactly which color cartridge is missing.
2056327
You will want to make sure that the cartridge is seated properly. I have had them stick up a bit. If that doesn't work, contact the helpline. Good luck!
948021
I can't say how they are supposed to look. I had absolutely no problem lifting out my old 36 black cartridge and sliding in the 36 XL. The printer is working perfectly. Sounds like a problem for Lexmark. Sorry.
1936026
I don't recall if I had any issues like that or not. I'm an IT guy/computer nerd anyway so if I did, I fixed it immediately. With that said, I would recommend turning your printer off and then back on. Even try some different things like putting old cartridges in when printer is on and then turn it off, pull cartridges out and replace the new cartridges just before turning the printer back on. Make sure that any tape that may have been on the bottom of the cartridges is also removed. You'd be surprised how many people forget that. One thing to look at also, if the problem persists, is to check the settings on the actual printer and look at the ink level. If the ink level is showing that everything is full, as it should be, then the printer is at least detecting things that far. Hope this little bit will help, if not feel free to post back. If you end up having to post back, let us k ow what you be tried, and the specific issue you're having. This way I, or someone else, can give more accurate advice to further troubleshoot the issue. :)
1371353
Ah! So my printer is NOT broken! I initially had no trouble with this ink, but as of a few days ago, my printer malfunctioned, with an error code saying that it could not recognize the black ink cartridge. Now I know it's a problem with the cartridges and not the printer!
1183798
My issue wasn't with the printhead - although I found out that my problem with installing the ink cartridges was resolved when I reinstalled the print head. Apparently I had not pressed hard enough on it so it was not level and precluded the cartridges from installing properly.That said, I have no idea about your issue and would suggest you start a new discussion so that your specific problem gets attention. I think it will be lost in my ink cartridge question and you're more likely to get some advice from a separate discussion. GOOD LUCK! Nan
1834077
Carl! I just did it... took out the color cartridge and it printed a B/W image....hey thank YOU it is good to know just for general purposes. BTW it is darn good little printer and if you can find it on sale as I did (40 bucks) also there is a vendor here that sells both cartridges for under 20 bucks including shipping...they wanted 48 bucks at Staples for the dang cartridges themselves for cryin' out loud........:>}
1180221
Mine bought since then (new) AND DOES NOT WORK FINE. Tried many and NONE worked.Others say that it worked....50-50 chance it doesn't. Again, NONE worked. Take your own risk.I'll buy genuine cartridges for this printer for now on. They ALL work.
979116
I hope you kept your packaging. This happened to me and I learned the hard way that if the cartridge is beyond the expiration date, it will not work! The expiration date is on the outside of the original box. So it is critical you check the date before you open the box and install a cartridge that will not work!
1739409
Thanks for getting back to me. My problem is that the small one is the one that is getting empty, and the big one is still as full as when I first bought the printer. I print mostly documents, but don't know how to force the printer to use the big black cartridge. I am thinking of trying selecting "grayscale" more often, to see if that starts drawing down on the big cartridge. I have previously just selected color printing, even if doing only black and white documents.Again, thanks for answering my cry in the wilderness.Cheers!
243018
I guess that I had a similar experience. I replaced the black cartridge several times and worked with help desk. Eventually it came down to replacing the entire print engine. At this point I took the printer to the dump. Sorry you had a similar experience.
1967793
There definately is something not right with the ink system. I have owned this printer for over two years. First of all it is barely alive, never when new printed from bottom tray. Long Story short I ordered ink through amazon. I made the merchant rfeplace the ink for it evaporated in my machine in lil over a month. I am in the market for a new one!!
1066458
I've been using these cartridges, and have not had any problems, which is no help to you at all. I'm so sorry. It could be a one time manufacturing glitch, which is certainly not reassuring.
74922
Do you have any other cartridges handy that you can try out to see if you get different results? If not, try taking it out and seeing if you can't find anything visually unusual with one side of the cartridge versus the other, and see if simply re-seating it helps.