I ordered perfect polly but cannot open the VERY tiny screw to put batteries in it. cannot find a screw driver anywhere to open screw.
1816729
You will need to get hold of a set of jewelers screwdrivers to get one small enough to use. Most hardware stores, auto parts stores, etc. have sets for a few dollars. You can also get one of the eye glass repair sets that are sold at the check out counters at most drug stores.
1816730
You will find a set of very small screwdrivers at most dollar stores. The closed case will fit in one hand.
1397854
That screw was impossible for me to remove. I did remove it at first and put in batteries, but could not get it out the second time. I finally pried open the compartment and then duct taped it closed. I also had to duct tape the wand on, since it came off or the cats pulled it off. That stayed on. My advice is to, once you get the compartment opened, don't put the screw back in. Just tape the lid.
1834930
Try a coin. It is kind of hard at first, but if you push up on it, it snaps out. There looks like two openings for the battery, but it's the upper one. The lower is for the little circular stand that comes with it.
1087588
Thank you for posting this! I tries to find out how to change the batteries another day but tonight I found your post and found the screw! The polar express is back in action!
937717
I do not have a screw driver. It seems to be a rather large battery for a screw driver.
1932054
I bought a mini 4 screwdriver set packaged like a fountain pen that I carry in my purse. When I replace the battery at Walmart, I have to use it to open my items, because they do not want to be held liable.
80083
http://www.youtube.com/watch?v=Daic5iodsEg - This video show the exact problem described and a solution to it. Unfortunately the hello kitty model I got do not have any screw to open it. May be I have to pry open it and try.
60457
I have no idea..I couldn't get far enough. I tried to unscrew my battery I was able to get one screw out and then the other screw was not cooperating. I believe it was the screw driver and I ended up stripping the screw. I cause I wasted my money with this product.
1697872
I haven't tried opening this device. Behind the door on the side, i assume there are some screws behind the label. I don't know if the batteries will be standard or something dedicated...
2108453
I would need to know more about what you are talking about to possible help you. But if you have a watch like I have I had to find a very small screw which was holding a very tiny piece of metal resting on the battery. I needed jewelry tools.
837663
Yes, you need to unscrew the battery cover. These small phillips head screws can be difficult if you aren't using the correct size screwdriver and the correct size head.
1624127
I had the same problem the screw was stripped that held the battery so no connection. I returned it!
1393692
Try contacting the manufacturer and see if they will send you another. If they will not or can not, they might be able to give you the size of the screw and you can get from a local hardware store.
441259
I put the whole thing together before putting batteries in and now cannot take apart the piece that holds the batteries. I'm sorry, no help here. I'm trying to figure it out myself before my daughter grows out of it. Good luck!
88745
The other answers are correct. There is a small screw (black I believe) that has to be removed with a very small phillips screw driver to open thebattery door.
1323967
Do your best to find the 5 screws. If you can't find it, you must order it from Sceptre. Call the Customer Service. If you are lucky, they may ship it free.
545530
Yes to both questions. You need a small phillips screw driver to replace the batteries. I uses Velcro to stick up.