I just set up this and water does not flow over the top bowl as shown in all the pictures, there is a small pool of water and it's bubbling, but not flowing like a fountain. Can someone advise how to fix this? I just set up this and water does not flow over the top bowl as shown in all the pictures, there is a small pool of water and it's bubbling, but not flowing like a fountain. Can someone advise... » Read More I just set up this and water does not flow over the top bowl as shown in all the pictures, there is a small pool of water and it's bubbling, but not flowing like a fountain. Can someone advise how to fix this? « Show Less
1830330
you probably do not have all the holes lined up - go into the white plastic case, make sure the hole in the top of the little black motor itself is lined up with the white cover hole of the plastic box, and that hole is then lined up with the stainless top hole. I had this problem once before I realized the black motor hole was out of line.
1830331
Thank you everyone, all of your suggestions have been helpful. Problem is solved :-)
1830332
Make sure the little cap on the top of the water pump is up as close to the stainless steal top as possible. you might have to wiggle it in. That is what happened to me the 1st time I set it up. If that does not work try the little lever on the side of the pump and turn it up a little higher. Hope that helps. I just love ours.
1830333
The top hole needs to be aligned correctly over the bottom. Hopefully this is all it is and your motor is not broken. Presuming this is your first use there should be no clogging matter in the motor.
1830334
Make sure the small white tube is lined up with the opening. It should flow over the side but not too strong.
1830335
You may need to adjust the flow switch on the pump - it may be at the lowest setting and you'll need to move it up. Also make sure everything is lined up properly so that the water can flow to the top. Good luck!
1830336
If the holes are not lined up correctly, there will not be a fountain. I just play with it until it works. After using it, check out how to clean the motor. I have a medium length hair cat and she does clog up the motor. She believes in putting her chest in the water in order to drink.
1498366
I had the same issue at first. I still don't understand what the top cap is for. To drink out of it, unscrew the whole top. Where you pour the water in is also where you're supposed to drink.
1363682
We also felt that the pressure is low, but we decided to leave this as is for water savings. Send your request to manufacturer, Phister Customer's Service is exellent. (they helped us more then expected, sent us a lot of spare details without any charge). Good luck
935098
Potentially is the floater not coming up all the way? Can you give me additional detail? I'm assuming the leak is in the bowl.. like a weak trickle. If I am correct that has to do with the adjustment of the floater- which allows the water to go from the tank filling the bowl.
2051581
There is a small twist cap on the bottom of the water container. I didn't figure it out at first either... If you miss the opening you may get some water in the decorative case but just turn it over, over the base and the small amount of water will go in there. This one is by far may favorite so far, I have bought 5 of them, two of which I had to send back.
1844365
I removed the screens in the aerator on mine as it restricted the flow and caused a non-uniform water pattern. And I would rather not have a bunch of bubbles in my water glass. Try it either way.
1905043
That is a problem. While I am not a plumber, I would think that there is an adjustment to increase the amount of water in the bowl. Conversely, one could use an in bowl cleaner to help keep the bowl clean. I would place that directly where the water flows.
1543343
You may need to contact the company and ask them. When I first got mind, it did not flow at all so the company sent me a new dispenser (not tank) and then it worked.
1481347
The fill float may be stuck. I would call Water Boss tech support and ask them how to check it. Even no salt in the bin, it should not fill that far. With my older model, I had an internal leak tha slowly dripped water into the bin, filling it with water a few days after I siphoned it out. I bought a new one after that, as it was 10 years old and out of warranty, even though it should not have happened.
1535516
Did you test the water? Did you run it for a few hours after installation? I thought ours was a bit cloudy too in the beginning but it turns out it was just very small air bubbles. We've had ours 6 months and are thrilled with it!
451933
Check the water level. It's very important that the level is at the top or it will do what your describing!
1759503
When I bought mine last year I had the same problem. Even level it didn't work. Called company and they sent me two little pieces of PVC pipe that were cut to fit over the places where the water tank nozzles are pushed up and are supposed to empty. Not explaining it well but basically if it won't work after being level, call the company and they can help.
888343
Does not curculate the water. You are right. It just drips. That is why I water them from the upper and let the water drip. But look great!
2019398
I feel like it is not getting full water supply. That is the only reason I know of that it would do that. How are you running it, like, in line with another pump or what? You may want to rebleed all your lines and then check it again.
1828955
Try using the pot as a water-measuring device. I found that the water-level window can be deceiving--it gets fogged up making it difficult to see the real water line. If you add too much water it leaks out through a little whole on the back of the unit and puddles around the bottom.
255981
I had the same problem I found out it was because I didn't fill the inner tank, you can add water to it when you put it in you will see bubbles keep pulling it out and putting it back in till the bubble stop then wait till the prime light goes on then turn on the pump and it will start flowing don't worry
1647013
Water should not be coming out of the top. You only see water when you lift to empty bag. Check for hoses connected properly.