Just got the candles and misplaced the directions. Having trouble getting the timer for the candles to work. Could someone tell me the trick. Thanks
1839224
Hi. Turn the candles "on" manually. Then click them "off" with the remote, leaving the base of the candle itself in the "on" position. When you want the candles to be lit, pust the remote button for the length of time you want. That's it. They will automatically come on at this time everyday and go off by themselves. If you want to change that, turn the on/off switch on the base of the candle to off and start all over again. Hope this helps.
1839225
Sorry I can't help mine came without the timer in the package so I returned them.
1432141
How does it turn off but not ON? Is that manually? Or via z-wave commands? If it is Manual issue check your installation, if timer was not installed properly (if it does not fit flush with the wall) then I would re install and make sure this time it installs flush with the wall. A Simpson of this is that it only works on one direction and the other direction seems not to work unless you push really hard on it. If it is via z-wave commands then let me know and I will update this post. Hope it helps
466446
Twist. Also sold is timed candles, from the time you first twist them on, they last, I think, 4 or 5 hrs then shut off. (read descript). If it's only one time a day you turn on candles, they will automatically go on same time next day unless you change it. I love them. Also have the pilar candles with remote control; I'm buying another set.
1215240
I had to fumble thru the timer until I figured it out, took me about an hour. I have seen other people say that you can email the company and they will send you the instructions. Not sure why they don't include them!Basically, options A B and C in the menu control the blue lights. D E and F control the day lights and G H and I control the moon lights. So set A for the time frame you want the blues to be on, D for the daylight hours and G for the moonlights. Hope that makes some sense.....
299767
The ones I just received require 3 AAA-s per candle . **IF** you use the 4 or the 8 hr timer on remote to turn candles off, tho they're literally not on, they still draw energy from batteries... best to manually turn them off by their on-off switch on underside of candle, when you can.
366218
I didn't use the timer for these lights but did use a timer function on others so can't help you. With the lights I used that had timers, I did realize that I should put the batteries into the lights at exactly the time I wanted them to turn on each evening because that's when they would automatically turn on in subsequent days; so if you want your lights to turn on at 5 pm each evening, that is when you should install the batteries which effectively is when the timer settings begin.
1711363
It sounds like you use the remote. Maybe a month. I always switch the candles off and I also pull the battery tray a little bit out of the remote. I got tired of buying batteries. It's a drag, but I love candles; I can't take the chance of a fire with real candles. Just my choice and I own around 20 candles, lol!
444170
I used a timer with my lights. It doesnt come with it. You will have to get one from your local hardware, home depot or lowes.
1637144
The candles stay on for about 5 hours before timing off. There is an "on" option as well as timer so you could just turn them on and leave them on if that is helpful.
967493
HI Tiffany! I hate to say we did not have much luck with this item. Though the instructions were included, we could not figure out how to operate it! I mainly bought it as a timer for my older children for timed chores, homework and reading time and for games...For my younger children, I thought it'd be a great idea for handwashing, learning time and so on but it was just too complicated!
2192756
Yes I have. I got 6 of these from Amazon. Set all 6 up and plugged them in. Next morning, all lights were still on and timers never moved. Then returned them and got 6 more, same problem. All going back to Amazon. I will try Home Depot now.
635778
Mine did not work after changing the first set of batteries. The original batteries were just a little bit smaller than a battery like a Duracell, therefore there was poor contact. I fixed mine by taking an exacto knife (or very small screw driver) and lifting the metal plate that goes next to the male end of the batteries. I did this with all male contacts and with all three candles. They have now worked for 1.5 years.
263894
Are you sure it's the remote? If I remember correctly the lights can be shut off at each light. Maybe the lights are off so the remote appears not to be working. I have mine in a ceiling mounted candle fixture so it is a bit difficult to check the lights out thoroughly...sorry.
589979
I had this same problem with them also. You can call them or send them a message thru Amazon. You have to hold down the stop button and count for so many minutes like it said. I would contact them and tell them you don't understand their directions. Good luck Rachel
2019778
I have the same issue that you are having with your unit. I have tried their web address listed below, and have had no luck at getting through. Site keeps kicking me off. I have tried every way I know how to make mine work such as moving it away from every piece of furniture out to the center of the room,setting ,checking timers, and still no luck. I guess they are like cars. You get a lemon every now and then in the best of things. I bought a smaller unit from SG, that is a different brand unit, that works great. Good luck in your quest. I hope that you can get it fixed or at least returned.
2093292
You must make sure that you connect the red and black wires as stated in the instructions correctly. I have gotten them backwards before and the timer worked like yours is working. Try changing the connections
627244
The candles have 2 settings. You can manually turn it on and off, or you can used the timed setting. When you choose the timed setting, the candle turns off in 5 hours. If you do nothing else, the candle will turn on and off at that same time each day. If you want to change the time the candle turns on, just manually turn the candle off, and when the time comes that you want the candle to turn onn, choose the timed setting. Again, the candle will turn off in 5 hours. I usually just manually turn the candle off and on.I love these candles, and bought a bunch of them for Christmas presents last year. The candles have 2 settings. You can manually turn it on and off, or you can used the timed setting. When you choose the timed setting, the candle turns off in 5 hours. If you do nothing else, the candle will turn on and off at that same time each day. If you want to change the time the candle turns on, just manually turn the candle off, and when the time comes that you want the candle to turn onn, choose the timed setting. Again, the candle will turn off in 5 hours. I usually just manually turn the candle off and on.I love these candles, and bought a bunch of them for Christmas... » Read More The candles have 2 settings. You can manually turn it on and off, or you can used the timed setting. When you choose the timed setting, the candle turns off in 5 hours. If you do nothing else, the candle will turn on and off at that same time each day. If you want to change the time the candle turns on, just manually turn the candle off, and when the time comes that you want the candle to turn onn, choose the timed setting. Again, the candle will turn off in 5 hours. I usually just manually turn the candle off and on.I love these candles, and bought a bunch of them for Christmas presents last year. « Show Less