My espresso machine EC702....stopped producing steam or frothing milk. What are my options
1811777
Same here. Makes great espresso but no frothed milk in sight. Have you cleaned the nozzle and spout?
1811778
If it's still making espresso your steam line is plugged with dried milk. Get bailing wire and clear the line
1811779
Char, you hit it right on the head. For the most part, people don't take care of things, ANYTHING....
1811780
Depending on how long you've had it, how long in between usages, what kind of 'milk' or milk product such as Silk has been used, it's possible it just needs some special cleaning. I had to run a weak solution of vinegar through the coffee maker part of mine as well as taking the steamer nozzle apart and soak it in a weak solution of vinegar, then used filtered water to run some steam back through the nozzle to rinse it well. Hope that's useful.
1811781
If the machine is working: lights are on, buttons work, and no leaking from other parts; then I would agree with the other posts. It could just be a clog in the nozzle. When I use the steamer/frother I make sure to take it apart and clean it really well. It can be a bit of a hassle, but it is surprising how much milk gets in the nozzle.
347730
Easy fix. Just run a few squirts of hot water through the frothing tube before you start to pump your coffee. (Middle switch to the left and pump switch to the right to squirt water through the frothing tube. Middle switch to the left top switch to the left to pump coffee.) When you do this, it resets and clears the thermal block. I simply do it every time I make a cup. I usually make a cappucino, froth the milk, clear the system by squirting a bit of hot water into my cup to warm it a bit, dump the water and put the cup in place as I turn the top switch to the left to pump the coffee. Works like a charm! Great espresso, great crema, great froth! Easy fix. Just run a few squirts of hot water through the frothing tube before you start to pump your coffee. (Middle switch to the left and pump switch to the right to squirt water through the frothing tube. Middle switch to the left top switch to the left to pump coffee.) When you do this, it resets and clears the thermal block. I simply do it every time I make a cup. I usually make a cappucino, froth the milk, clear the system by squirting a bit of hot water into my cup to warm it a bit, dump the water and put the cup in place as I turn the top switch to the left to pump the coffee.... » Read More Easy fix. Just run a few squirts of hot water through the frothing tube before you start to pump your coffee. (Middle switch to the left and pump switch to the right to squirt water through the frothing tube. Middle switch to the left top switch to the left to pump coffee.) When you do this, it resets and clears the thermal block. I simply do it every time I make a cup. I usually make a cappucino, froth the milk, clear the system by squirting a bit of hot water into my cup to warm it a bit, dump the water and put the cup in place as I turn the top switch to the left to pump the coffee. Works like a charm! Great espresso, great crema, great froth! « Show Less
768834
Sell the carafe on eBay and put the rest in the garbage. Mine did the same after 3 months.
241728
Hello, I'm sorry I can't help, we bought two expresso machines at the same time and decided to keep Brewille Barista Express instead of Philips Saeco. I would probably contact a dealer and ask them.
239372
i called cloer & they will sell & send you a replacement. i used an old mr. coffee temporarily
497287
I would try adjusting the rubber gasket on the arm of the frother like Fran Harry suggested and see if that works. If it doesn't improve I'd contact Keurig customer service. Good luck!
1673464
Sorry - can't help. I returned it and got a Breville, which I love. I would contact the company if you haven't already. Good luck.
428778
I've had the same issue! I had the machine only 2 months before the steamer wand stopped working. I was worried this could happen so have been very careful to make sure I clean the machine while it's still hot to avoid any clogging. I even ran the machine several times with just hot water and I still can't get it to work. It has been out of commission for 3 months now.
1524287
Best to call Nespresso. They have 24/7 service and they will UPS a loaner machine to you. You return yours in the same box and keep the loaner until you get yours back. Zero cost to you.
1628309
hello from Java Exotic Imports! This low cost espresso machine does a pretty good job. Check you water bin and make sure it is FULLY seated. There is a valve below the bin and the bin must go into that valve. We have noticed on occasions where the bin does not make full contact. Try dropping the water bin hard into the valve to be sure it is seated properly. If you can hear the pump running, it sounds like a seating or priming issue. Try priming again to be sure there is no air in the lines. Hope this helps!
816254
Hey Katie, I have one of these(a terrific product). If you still have it(or haven't figured out the problem) try using a very thin metal wire to clean the stem and the valve that makes it froth. I had the same problem and after reaming it out, it went back to working the way it should!
914831
It's crazy, huh! I thought I had broken it or burned out the pump motor. My "mistake" was not filling the water reservoir all the way to FULL. And it was making a horrible sound, too. Funny thing was, I could get steam to come out of the steam wand, but not the coffee maker. So I unplugged it, let it rest for awhile, read the (poorly written) directions again, and then made a second attempt. This time I filled the water tank completely full, turned it on, waited for the green light, and then flipped the switch. Success!...(Although it still makes the horrible grinding noise). I am currently looking for another (different model) espresso machine, I don't like this one AT ALL.
1987368
I had the same problem in the beginning. I now only pour in enough milk to JUST cover the circular wire frother. It still still gives me the finish to my frothy, morning coffee that I am looking for. Hope this is helpful.
1584603
wand machine break down I will call send back to amazon if some go round thank you
821900
hi simone. i had a similar issue when i got mine. the trick is to prime the pump the first time you use the machine. just add water, turn it on and press the "froth mode" button and wait until it stops flashing. then place a container under the frothing rod and turn the front knob to "froth start" and leave the machine alone for a while. it will make a thumping noise for a while (maybe up to three or four MINUTES) and then steam and hot water will begin spewing out. then your machine is ready. you will only need to do this once when you first buy your machine. the instructions say to do this for thirty seconds, but mine just wouldn't do it. so it left it to prime for almost FIVE minutes before the steam and hot water started pumping out. good luck!
943387
I've tried many different espresso/cappuccino makers over the years and none of the frother attachments were very good. Initially they were ok but they all got worse over time even with frequent cleaning of the frothing tube. I found the best way to froth the milk is to heat the milk first (in microwave or stove top) then place the milk in one of those French Press coffeemakers and pump the press up and down until the milk froths (pump about 8-12 times). It works every time regardless of the the type of milk you use (whole, 2%, 1% or skim). I hope that helps!
1080389
Another option...I don't even use that bothersome setup. I just stick the steamer nozzle straight into my cup of milk, froth it and then stick the cup under the espresso spout and finish up. In the meantime, I take off the steamer nozzle and go rinse it and put it back on. It's just a lot faster and less of a hassle.