WD My Passport Ultra 2TB Portable USB 3.0 HD doesn't work when plugged in. Even with USB power cord adapter. Works fine w/ laptop's USB 2.0 port. Why?
1831482
I have two of the same hard drives that work with this card using the cable that came with the hard drives however, two things about the StarTech card: I assume you loaded the software driver that came with it (on the very small diameter disk/mini CD)? Secondly, the card itself is very easy to not get plugged in all the way and seating the USB3 cord always ejects mine, though you would not know it by looking at it. Make certain you apply pressure evenly across card when plugging in and I recommend having the USB3 cable for the WD Passport Ultra 2TB hard drive already plugged in. By the way, I did not need to add the power adapter however I do not have much else demanding power from my other ports. hope that helps!
1831483
I discarded the product because it does not work, I suggest to return and ask for refund.
1831484
Need more information ... do the USB ports on the card work with hardware other than your WD Passport?
1399988
I assume you plugged it into USB 3.0, right? Most USB 2.0 ports will not provide enough current to power an external HDD.
651373
I bought a few of these passports from Best Buy because they're CHEAP, NOTE: Portable Macs, eg, my MacBook, don't provide enough USB power for these drives. You need to use a USB 2.0 "Y" cable that plugs into 2 USB ports simultaneously, 1 to provide power and the other to provide data. The documentation for these drives state this. Luckily, my company buys the much better portable FW/ USB Iomegas which INCLUDE a USB 2.0 "Y" cable so I didn't have to buy another cable.
2144523
I never had any trouble with mine. I did have one time where it was not plugged in all the way to the drive. lights should come on to tell it is working and the usb's need to be both plugged in to the usb ports. I carry a 320g drive as an external to copy information when restoring peoples computers.
2245372
There are two usb ports, one for communication, the other for additional power.I thought the same that you did-- where can I get the adaptor. It turns out that the drive works happily on 2 USB connections-- and no power adaptor. Good luck!
1016769
I have used two of my USB 3.0 ports to use it. One for power the other for data.
1470872
Generally, YUP. Specifically, If your external drive works plugged into the laptop usb 3 port, It will work plugged into the hub which is then plugged into your usb 3 port on your laptop. I have 7 - 3tb seagate externals plugged in via a plugable hub into a pci-usb3 2-port extension on an old dell laptop running win 7 home premium. The second slot on the pci has a Seagate 3 TB plugged in directly. I get no vairance in speeds or performance from either slot/device. The 4TB should work as well.
702632
I was able to connect my (http://www.amazon.com/Passport-Ultra-Portable-External-Backup/dp/B00E055H5O) without using any adapter.
8086
Generally, YUP.Specifically, If your external drive works plugged into the laptop usb 3 port, It will work plugged into the hub which is then plugged into your usb 3 port on your laptop. I have 7 - 3tb seagate externals plugged in via a plugable hub into a pci-usb3 2-port extension on an old dell laptop running win 7 home premium. The second slot on the pci has a Seagate 3 TB plugged in directly. I get no vairance in speeds or performance from either slot/device. The 4TB should work as well.
1795824
I've had the same problem with UNIVERSAL BDs... found these comments, unplugged USB... works! :)
2157267
Couple months ago, I tried the WD Green 4TB HDD and it doesn't work. I don't know if it was the HD problem or the Plugable doesn't support it.
259039
I have an older Seagate External HD (1.5TB) and a few 3TB Western Digital HD. I have them hooked to my Window 7 desktop through the Anker USB 3.0 hub; so far I have no issues. When not accessing data on my external HD, the disks do spin down gracefully and go to "sleep"...so far I have not had any issues with this device...hope this helps...
1677385
Seems to be limited to USB2.0. Also as someone already noticed it doesn't seem to support large external drives. I wasn't able to get either of my 3TB drives to work. All usb thumbdrives worked though.
1724324
It does, but I do not recommend buying!! I have had much better luck with a "WD My Passport" harddrive.
695275
Yes it will work in a USB 2.0 port, however you will only get USB 2.0 speed out of the drive when it is used in this way. To get 3.0 speed, the drive must be plugged into a 3.0 port.
1255034
It appears to work powered by the AC adapter or the USB 3.0 cable alone. My USB 3.0 external hard drive works without the AC adapter. However in order to charge attached devices like my mobile phone, the AC adapter has to be plugged in.
609558
The Plugable is a very good USB hub, and it has worked impeccably in many connection configurations. However, in your specific case, I would suggest to contact WD.