Is there a warranty included with this filter system? Buying direct from the company includes a warranty
1837722
Buy a Pur-Flow instead. I'm not sure if that's the correct name but it's on Alex Jones's website. It has a metal spigot. Berkey has a plastic one that last a few weeks.
1837723
HERE IS WHAT AMAZON HAS ON THEIR SITE ABOUT WARRANTIES:After the applicable return period has expired, your item might still be eligible for exchange or repair under the manufacturer's warranty. To determine if your item is eligible for a warranty return, review the paperwork that came with the merchandise or contact the manufacturer. Please note, that in order for an item to be eligible for warranty coverage, many manufacturers require the item to be purchased from an authorized dealer. Amazon.com and seller may not be an authorized dealer for all items they sell. If you are in doubt, you can confirm that a seller is an authorized dealer by contacting the manufacturer. HERE IS WHAT AMAZON HAS ON THEIR SITE ABOUT WARRANTIES:After the applicable return period has expired, your item might still be eligible for exchange or repair under the manufacturer's warranty. To determine if your item is eligible for a warranty return, review the paperwork that came with the merchandise or contact the manufacturer. Please note, that in order for an item to be eligible for warranty coverage, many manufacturers require the item to be purchased from an authorized dealer. Amazon.com and seller may not be an authorized dealer for all items they sell. If you are in... » Read More HERE IS WHAT AMAZON HAS ON THEIR SITE ABOUT WARRANTIES:After the applicable return period has expired, your item might still be eligible for exchange or repair under the manufacturer's warranty. To determine if your item is eligible for a warranty return, review the paperwork that came with the merchandise or contact the manufacturer. Please note, that in order for an item to be eligible for warranty coverage, many manufacturers require the item to be purchased from an authorized dealer. Amazon.com and seller may not be an authorized dealer for all items they sell. If you are in doubt, you can confirm that a seller is an authorized dealer by contacting the manufacturer. « Show Less
1837724
HERE IS WHAT AMAZON HAS ON THEIR SITE ABOUT WARRANTIES: After the applicable return period has expired, your item might still be eligible for exchange or repair under the manufacturer's warranty. To determine if your item is eligible for a warranty return, review the paperwork that came with the merchandise or contact the manufacturer. Please note, that in order for an item to be eligible for warranty coverage, many manufacturers require the item to be purchased from an authorized dealer. Amazon.com and seller may not be an authorized dealer for all items they sell. If you are in doubt, you can confirm that a seller is an authorized dealer by contacting the manufacturer.
269423
The filter is included. It is not available to purchase. I do not understand all the negative reviews. I bought my second one last month. The first one lasted for 2 and one-half years and was turned on at least four times a day.
1716805
We've had ours for about a year. No issues yet, just need to change the filter.
1006638
No! The filters are easy to replace. The unit even comes with a "count down filter replacement timer" so you know when it's time. When we get within 7 days, I just reorder from Amazon:)
339166
I ordered this replacement and it works http://www.amazon.com/gp/product/B000B8URLI/ref=oh_details_o06_s00_i00?ie=UTF8&psc=1 I have read that you are supposed to replace the filter 1xper year, but who knows what kind of usage they are basing that off of. I replaced mine after only 4 or 5 months (when I started noticing a considerable difference), but I hadn't realized until afterward that you are supposed to reverse the filter every 30 days. I am hoping if I do that it will last at least a few more months this time.
440352
Yes, you get one set of filters with the housing. They should last up to 6 months depending on how much you use it.
1266002
I have used these filters for the past 1 1/2 years without any problems. Sorry you encountered a problem.
1404415
I bought mine 4-5 months ago and it came with 3 spare filters - not sure if that qualifies as recent
206206
No idea. My filter never worked well, had to be ditched after a few months and the company's customer service was less than helpful.
1074541
I believe the primary unit will come with a filter in it so you could return the replacement filter you have or you could keep it to use when it's time to replace the filter in the unit a year from now.
193989
I bought the unit, and the install kit, and the filter, all sold separately. We've had everything for a year now, working well. Just remember to keep the filter changed on a regular basis, and keep the unit clean.
1598063
one of your filters has gone bad. Part of this system being junk is that the filters are junk. You can call the manufacturer but they will likely decline to give you a new one. Tell them that you just bought it and see if they'll send you one. They know their system is junk but they keep selling it anyway.
1986245
I have three of these units. They run 24/7. I recently had one get noisy and quit working. I have looked inside and I don't believe there is anyway to fix the problem you have. Beyond working with the control pad I wouldn't advise doing anything beyond that if it is under the warranty. I believe the warranty is either 2 or 5 years. I don't have that info out at present. I called the number for service, the call taker wanted the number stamped into the plug on the unit, verified it was under warranty. I still had a box, boxed the unit up and sent it off. It cost me $49 to send it UPS but I got a brand new unit, new filters and all within a few days. For me, the shipping cost was worth it. I got a brand new unit for one I had had for a year or more as I recall.
1448248
I ordered mine from Amazon. I also ordered my replacement filters from Amazon. I have been told that you can purchase the system from Sears and Target.
835408
I believe it is every four months, but they have a "filter club" you can join when you buy and they'll automatically send you any replacement filters as needed on a subscription basis so you won't have to give it a thought. My unit was very recently purchased, that's why I'm unclear on the timing...
1939256
I believe it has a 1yr warranty but I returned mine after only a couple of weeks the auto refill tank hose leaked and I could not get it to stop. I liked the filter but it was noisy
1439940
I just put a piece of blue tape with the install date on the filter and replace in a year or if the flow slows appreciably (which in my usage/experience takes > 1 year). The filters have gotten more expensive - I used to get them for $70-80 so now I wait longer to replace :)