My printer cannot recognize the black ink which seems to be defective. Color one is fine. Could you please send me new black ink? Thank you.
1838071
if the cartridge was not aligned correctly you probably do not work well when printing, to put new cartridges must align well so that the colors are uniform .... thanks.
1242557
At least the black cartridge DOES NOT WORK on my J870DW printer. Thinking the first one might be a dud, tried a second one. That too didn't work.
828383
I think your second cartridge is not working. I had the same thing happen. I just ordered a new cartridge. Hopefully the next one will work. Or I will be returning it.
1529090
I Just replaced my black ink..Printer is ON, lift that large top lid... plus the part with CANON written on it...Both inks move to center...Once lid (top) is up you can plainly see both inks--Color's on left, black ink on right. Lift the old one out and once you have the new Black one in hand slip it into the black compartment--turn downward slightly and push gently into slot. Close lid, then lift the small lid on the right front of the printer/be sure it is turned to ON---green light shows. PRESS ON, OKAY and BLACK if it is a black refill you have replaced. Close top lid & allow printer to do its thing as it prepares that new cartridge for another few months. DONE. I Just replaced my black ink..Printer is ON, lift that large top lid... plus the part with CANON written on it...Both inks move to center...Once lid (top) is up you can plainly see both inks--Color's on left, black ink on right. Lift the old one out and once you have the new Black one in hand slip it into the black compartment--turn downward slightly and push gently into slot. Close lid, then lift the small lid on the right front of the printer/be sure it is turned to ON---green light shows. PRESS ON, OKAY and BLACK if it is a black refill you have replaced. Close top lid & allow printer to... » Read More I Just replaced my black ink..Printer is ON, lift that large top lid... plus the part with CANON written on it...Both inks move to center...Once lid (top) is up you can plainly see both inks--Color's on left, black ink on right. Lift the old one out and once you have the new Black one in hand slip it into the black compartment--turn downward slightly and push gently into slot. Close lid, then lift the small lid on the right front of the printer/be sure it is turned to ON---green light shows. PRESS ON, OKAY and BLACK if it is a black refill you have replaced. Close top lid & allow printer to do its thing as it prepares that new cartridge for another few months. DONE. « Show Less
332534
Well, start with the fundamentals: Is the black cartridge in the correct slot where the black cartridge should go? If you put the old cartridge back in, does it work? Do you see the ink level show up when you query the device?
321905
I used 1 black ink just fine. My second black ink rejected it and refuses to print..... as did the 3rd cartridge. However at least I got 1 full cartridge use out of it before the rest were rejected. I even tried renaming my printer in the Control Panel Like hted suggested. Still wouldn't print anymore.
988508
if it is the thin clear covering over the area the ink goes through to the printer you can leave it alone. The printer will get the ink. My first replacement was black ink and it was the same way. It will still work. I printed something first and then it recognized it. If it does not print using that cartridge...call or write the place that you bought your ink. I hope this helps and Happy Printing :D
678409
I am not sure if this would work for your printer or not. However, I would suggest you find another company besides this one. I ordered the ink and the black would not work. My printer kept telling me it was empty. Too late for a refund :(.
1949042
Not sure to be honest, but I know that my printer would not recognize the color, but recognized the black.
636202
I have never had a problem with printer's ink except once when I was sent an empty cartridge HP.they sent me another immediately .....make sure your cartridge is full.
972231
Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the... » Read More Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. « Show Less
1198973
Personally, I would give the seller a chance to rectify the issue before I took any drastic measures such as not ordering online or not ordering refilled cartridges. Something most people seem to forget is that even if you go to a brick store that refills them there could be an issue, and that there can be a problem with anything you purchase from anyone. I've bought brand name ink from a company I've been dealing with for years, only to have them not respond when I tried to contact them because I never received the ink! There's a risk with anything you buy, anywhere. David, give the seller a chance to reply, then replace or refund; I would NOT stop buying refilled cartridges or ordering online because of one incident.
16062
Hello, I bought one of these. I have no connection with the seller. I really don't know where it is made. My partner had gotten the kit and tried it out. That is why I got it. I had already purchased it by the time she found the black didn't work. She got a regular cartridge and the printer started working again. So she isn't sure what is up. The refillable colored ones are working. She hasn't put the black one back in to see if it works now. I am unsure if I want to try mine. So I am sorry that I can't help more. I haven't run out of ink in my original cartridges. I will probably try them to see what happens. I'm Wiz. :)
1230299
Mine work fine. Let me verify... Yes I am on my second black. Truth be told I feel like I'm getting about 50-75% of the ink of OEM but for the price It works. Sorry to hear that you've had trouble. Do a head cleaning with an old cart.Hope this helped.Tommy :)
1422617
I don't own this printer, but I believe the printer uses two different types of Black ink (at the same time, in different slots). So, for the printer to work, you would have to have all the color cartridges installed as well as both black cartridges - one of each type.
807483
The black ink wouldn't read in my printer my printer kept prompting me to change ink and then read alignment problems
433872
Sorry to say that I had the same problem with the color cartridge. The Black Cartridge works as far as printing, but it's unable to track how much ink is available.