Did you have to change the chip ? How can i update the firmware of the printer ? I purchased the printer January 2013 Thanks for you reponse
1850048
Hi! You can find a lot of videos in you tube about the change of this toner. You can use it without changing the chip. It would appear the message that you have to change the toner but it still working until the cartridge has gone.
1850049
No, I did not have to change anything. I only had to drill a hole to refill the toner.
1850050
No to changing the chip. Have had several times where the printer told me I was out of toner, but it printed anyway. My printer is a Samsung ML-2165W.
1850051
I changed the chip. I followed the directions for updating my firmware and it worked ok.
2098044
it suppose to be auto-reset, you should not need to do anything, but if it glitches for any reason, just power the printer off for a couple of minutes and power back on. if that does not work, you may want to contact the seller and see if the reset chip is defected; they have good support.
1974657
I'm getting a paper jam too -- fresh out the box.*Edit: Problem solved. I called HP and they had me reset the firmware. To reset the firmware unplug the machine. Hold down buttons # and 6. Replug in the machine while the buttons are still held down. A line should appear across the screen (for this model printer). And then it worked for me. Good luck all.
268225
my printer never could either. I was told to turn the printer off, remove the cartridges, add the cartridges back, and turn the printer on. it never helped me.
1814063
It sounds like a bad unit. Mine prints just fine and I'm sorry I'm not more help. Can you return it and get new one?
1657218
Elly, did you replace the chip that was included with the replacement toner ink? That piece takes care of any "compatibility" issues.
2103178
Call Technical support. They have been absolutely wonderful with me on every occasion! and, the only other thing I would suggest is with the new cartridge of black in place, disconnect your printer from the electrical outlet and shut down your computer. Then, restart your computer and restart your printer to see if that makes a difference. Otherwise, call KM. They are wonderful! And, these printers are wonderful although a bit "sensitive."
287691
I followed the directions that came with it. I think you have to power off the printer to reset it. Find the directions.
432976
I had s similar problem with printer not working. I ended up purchasing a new printer through Amazon. Sorry I can't help you further.
435844
Did you contact the seller for support? It sounds like it could be a bad chip on the cartridge. A replacement should solve the issue.
1219516
This cartridge ( the chip ) only works on certain machines. It is a replacement cartridge for a certain canon printer ( description says "PGI-220 CLI-221 Canon Pixma Canon iP3600 iP4600 iP4700 MP560 MP620 MP640 MX860 MP980 ink inkjet cartridges-4BK/4BK/4C/4M/4Y" )1. Is this the right replacement for your printer?2. If it is the correct cartridge, try another one of the cartridge ( if you bought more than 1 )3. Try to wipe the chip ( the little copper plate ) on the cartridge clean with a paper towel.succes
2064807
Honestly I bought a new printer. One that does not put a chip in cartridge. I bought a Brother for the first time and am very happy with it.
1970666
I didn't even use the new provided chip from the vendor. After the toner refilled with ink, the printer works properly. There was no need of replacing with new chip.
997347
sounds like there is a problem with your chip. try combinations of installing while machine is on and off. if it doesn't work, contact the dealer of the cartridges, they were helpful to me.
87121
You can't, period. It is a defective product, bad microchips or something. Toss it and get a new, different printer.
1458806
i don`t know if the chips can be reset. But the message that tells that they are expired is not an error. just send one page to the printer first, accept the expired message, and send the rest of the job. after that, you can print everything without expired message
256820
Make sure the printer is ON!! That was my problem also...I just changed mine for the first time....