I live in New Hampshire. It is freezing here and I am wondering if it would be a bad idea to have them shipped to me in the winter time?
1830261
It is fine. They are shipped with heaters in the boxes....mine came to MA perfect
373542
With Monday being a holiday I'm not sure how quick the post office can get them to you. What state will they be delivered to? If you buy them today I will have them in the mail tomorrow and will send them the quickest way possible to help expedite them.
237922
AThis item is not cold shipped. As the item always is kept in climate controlled facilities with us and the shipping carriers. In the amount of time it takes to deliver, it will not affect the product
2156149
I ordered mine in the cooler weather but they arrived in uninsulated packaging so I would say "No" to your question. Mine arrived in great shape but, as I said the weather was cooler when I ordered them.
907220
yes, most definitely. Try to order these in the winter months as hot shipping in the deep south Not good. Or have expedited shipping in the hot weather.
524472
Probably not. Most places don't send it in a cooler. It needs to be kept cool. If the shipper is Kirkman, they will send with ice pack but add quite a bit to the cost for this. Even so, many times the ice pack is no longer cool when received, especially during hot weather.
699039
Yes, they arrive frozen. There is a frozen date and expiration date stamped on each package. Mine are two years apart. So, I think it's safe to safe about two years.
80767
I wouldn't if you live in the north. I'm in Ohio and will bring them for winter, If you live in warmer areas you probably could but freezing and thawing ,Ithik would damage them. Hope this helps
1568655
After the last frost has long past. I'll order mine in April or May. Depending also where you live.
1982048
Had the same problem. Tried ordering in April same result. Seller refunded money the first time but not the next time (different seller). I contacted the manufacturer, who said that they do not recommend ordering them by mail, because they are designed to melt at temps of 80 degrees F and higher.
2144935
Hi Dino B. Thank you for asking! These are supposed to come to you alive. It is possible that a couple could be dead here and there, depending on the weather during shipment and how long they have been on the seller's shelf or in cooling. As to the customer service, that depends on the seller. Here at Dooya Dubia, we want our customers, and their herps, to be completely satisfied. If you aren't satisfied, we haven't done our job properly. Please read our shipping and returns policies before ordering live insects from us, as we do request that our customers provide us with certain information when ordering such as the temps in your area and whether a Hold for Pickup is necessary. We do our best to make sure that your insects arrive alive. If the temps in your area are above 80 degrees, we include an ice pack so that we may try to maintain our Live Arrival Guarantee. When ordering during temps over 90 degrees, we cannot guarantee live arrival even with an ice pack and require that the package be held for pickup at your local post office. It's just too hot for the insects. We do our best to try to work with our customers, though. Likewise, when ordering during cold whether, with temps under 40 degrees, a heat pack is required. If temps are just too hot or too cold we don't ship until the weather gets better. I hope that this answers your question. If you have any more questions, please feel free to ask!
760209
I would think you could...but I would pack the in an upright position, but that is is me and I might consider dry ice, I believe it is colder. It would also depend on the temp outside and will you be able to put them in a freeze when you arrive, before serving them.
2064157
I guess some of the sites do send them on ice, this particular site did not. I called and they said it is ok, to just put them in the refrigerator when I receive them. Maybe they are not as potent if left out? Not to sure, but I have had no problems so far.
1229009
Yes. I live in New Jersey and bought these mats in January . The temperature was in 0 or in minus. Mats were perfectly fine. I hope this will be helpfull in making your decision .
535568
We've used them here when it's been pretty cold. They seem to fly well in the cold. As long as it is not really windy, I don't think you will have any problems. These are extremely good quality as well!! Allan
169938
They are shipped with a little hand heater, and in padded box, but 22 below zero is pretty cold!!
2022602
Maybe. In the summer they ship in ice packs.BUT, it was still 95 degrees in Sacramento when mine arrived MELTED. (Oct 3, 2014)