Just bought the product - opened it and connected to my laptop. My laptop says "charger plugged in but not charging"" what the ??&^&%??? What does this mean?
1820137
The charger is a little lose it happend to me TONSSS OF TIMES. All you have to do is make sure the end piece is plugged in extra tight and wait for the blue light to go on. If that doesnt work then you might want to replace it.
1820138
Mine did that also. Try plugging something else in to that plug and make sure that the plug works.
1820139
I'm not sure. I would check the voltage coming out of the adapter plug with a VOM meter to see if the problem is the charger or the computer/battery.
1860428
Unplug charger, then plug it back in and try to charge it now....don't know why, but that seems to work for me....certainly no the way it should be.
63395
I'm hoping it means that it is working as described in the manual. I know what happens when it stops taking charges as that's what happened with the last Dell ordered: it wouldn't hold a charge! And I was at critical level for as low as allowed for a Laptop. I simply unplugged and turned it off while waiting to get resolved, so it wouldn't use power. Reported it to Amazon and they sent a label out immediately as well as someone to pick it up for refund. They (Amazon) were great to work with in getting resolved. As soon as it was received by Amazon, I was refunded the charges. It also helps if you're a Prime Member, as they had the new one express delivered on Christmas Eve Day! That's service! I'm hoping it means that it is working as described in the manual. I know what happens when it stops taking charges as that's what happened with the last Dell ordered: it wouldn't hold a charge! And I was at critical level for as low as allowed for a Laptop. I simply unplugged and turned it off while waiting to get resolved, so it wouldn't use power. Reported it to Amazon and they sent a label out immediately as well as someone to pick it up for refund. They (Amazon) were great to work with in getting resolved. As soon as it was received by Amazon, I was refunded the charges. It also helps... » Read More I'm hoping it means that it is working as described in the manual. I know what happens when it stops taking charges as that's what happened with the last Dell ordered: it wouldn't hold a charge! And I was at critical level for as low as allowed for a Laptop. I simply unplugged and turned it off while waiting to get resolved, so it wouldn't use power. Reported it to Amazon and they sent a label out immediately as well as someone to pick it up for refund. They (Amazon) were great to work with in getting resolved. As soon as it was received by Amazon, I was refunded the charges. It also helps if you're a Prime Member, as they had the new one express delivered on Christmas Eve Day! That's service! « Show Less
1326101
I had the same thing just happen, and when I connected it to my computer, it would connect and un-connect every couple of seconds.Obviously there IS something wrong with the charger, as mine also fit snugly and seemed like it would work perfectly. I ended up returning mine and am looking into other options.
973090
The battery charger plugs into computer not the battery...???? maybe something is wrong with the charger...take the charger to a computer place and have them check if its putting out ,the charger might not be charging. If you have a voltmeter you can check the charger yourself or maybe the battery they sent you might be bad.
1209166
Hello, I would like to know any return policy on this laptop. Also, why would you not send a working charger, (noticed) in other questions, that the seller would replace it if its not working. Thanks
1779710
Sometimes power cords can be tricky. Try a Friend's power cord or someone else's with the exact same one. I only know because with another laptop I had, It showed plugged in not charging, The laptop suggested that I change the battery so I did only to receive the same message. It wound up being the power cord.Alternately you can try shutting down the PC. Unplug the power cord, remove the battery, Then hold down the power button for 20 seconds.Re-Install the battery then the power supply and power back up.Hope this helps!
651247
You simply plug in the cord to charge it; if it still doesn't work then there's something wrong with the laptop itself.
1127513
I bought this product when my laptop charger port became compromised and the fix was almost as expensive as buying a new laptop, so instead decided to purchase extra battery and charge batteries externally. I found that the original battery that came with my asus laptop -- so it was old--would not charge on the external charger---get the same response you are getting. Since then I have purchased 3 new batteries--all charge perfectly on the external charger. If it's your original battery may be the same issue? Hope this helps!
1800620
Have the terminal checked where the charger plugs in. It may be getting or is loose in the laptop. You can sometimes tell if this is a problem by wigling the charger end slowly when it is in the laptop.
785528
There should be a connector for your laptop. Else you may try the specific connector separately. The j or k connector sent with the charger should work.
459645
I read that somewhere as instructions for laptop and charger use. I dont know if it will actually help but for my own laptop I am on my original charger still
1880945
The battery charger, battery, the laptop itself, the paper work including the instructions and I believe that is it. I'm sorry if I messed anything else but if I did it was nothing significant. Check around the box bottom though for loose screws. Mine had a missing screw from the bottom of the laptop and I found it in the box. Tighten them to a snug fit if you can!
404900
OK, Lisa, the unit I purchased has worked perfectly and I haven't had any issues. I set it up for charging and it charges fine . I can't honestly say I have any complaints. Not to seem unimaginative but if beleive the unit is defective then I'd contact Amazon customer service. There are also written instructions with the unit. I hope this has been helpful.
295770
Not sure why it's not charging? Mine works fine for over a year now. I'd check your charger first. Make sure all connections are correct & tight. Then, if still no luck, purchase a new charger-the least expensive fix. Make sure the 4(four) metal prongs on the right side of the pass-through box are straight & in-tact. Good Luck!
640485
Supposedly you plug it in. Mine charged once, then never charged again. Good luck....
1039350
I have never experienced what you are, just a guess, I would ck out your charger and cable. It sounds like the charger is not working.