Where do i purchase replacement screen? Original creaked and we are getting a lot of pulp. In fact main problem with this juicer is even with fine screen there is too much pulp. tx w
1845800
From the Omega website. A paint strainer in you juice container works wonders too.
1845801
I do not have an answer for that. I haven't had that problem yet. I do agree that there is still too much pulp with the finer screen!
933451
No problems with ours! Maybe you just received a one off "lemon". Try again...my kids love ours as do I. So great for mixing powdered drinks...and for "remixing" when juices settle.
1924611
I'm looking for the same one too! Can anyone help? Could you find a replacement?Thanks.
2264147
Hmm... Who is the seller? I bought one (I think from Toilet Tree direct) it died right away! I called and they sent me a replacement... no questions... All good! I like this unit...
1856459
Thank you marinabug!! I have been trying to find this juicer and looked everywhere! Got so excited the other day when I found it on the Macy's website and it said "In stock" then, after inputting all my info I got the "We're sorry, this item is out of stock" - yuck!So I just went to William Sonoma's website and found it there "in stock", I called a physical store and all of the stores in the Atlanta area are sold out (one even saying on her computer "-1", lol) so I called the Williams Sonoma customer service to make SURE the online orders are really in stock and they are! He said they have about 300 of them. So I just ordered it for the 199.95 and got free shipping. I'll have it next week! Thank you thank you thank you! Thank you marinabug!! I have been trying to find this juicer and looked everywhere! Got so excited the other day when I found it on the Macy's website and it said "In stock" then, after inputting all my info I got the "We're sorry, this item is out of stock" - yuck!So I just went to William Sonoma's website and found it there "in stock", I called a physical store and all of the stores in the Atlanta area are sold out (one even saying on her computer "-1", lol) so I called the Williams Sonoma customer service to make SURE the online orders... » Read More Thank you marinabug!! I have been trying to find this juicer and looked everywhere! Got so excited the other day when I found it on the Macy's website and it said "In stock" then, after inputting all my info I got the "We're sorry, this item is out of stock" - yuck!So I just went to William Sonoma's website and found it there "in stock", I called a physical store and all of the stores in the Atlanta area are sold out (one even saying on her computer "-1", lol) so I called the Williams Sonoma customer service to make SURE the online orders are really in stock and they are! He said they have about 300 of them. So I just ordered it for the 199.95 and got free shipping. I'll have it next week! Thank you thank you thank you! « Show Less
270165
When I was still using mine I couldn't get a replacement charger for it. I have no idea how to get a replacement screen or even how to contact this company. (I got a kindle, much happier now)
1452777
The same thing happened to me with the Big Boss Juicer. The manufacturer does not make it easy to find them - no web site or telephone number on the box or in the literature. I finally found this web site - http://www.emsoninc.com/juicer - and emailed a request today for the English instruction manual and recipe booklet.
1552616
The used one I received came with original packaging. However, that is no guarantee. Check the description carefully and ask the vendor questions. I once received a juicer that was not in original packaging and no mention was made in the script. Hope this info helps.
1770307
I'd like to help, but my screen is fine, it's my battery that doesn't stay charged. Good luck getting in touch with the company, they haven't responded to my request either!
145682
I'de ask the manufacturer, but what does it matter? If my unit completely fell apart after the first year of daily use, I'd say "well done" and go out any buy another. These juicers are so good, I'de purchase one every year if they were disposable. Twelve; Fifteen; who cares? Your 'cost per day' is NILL. Buy one and get over it! Just my 2 cents worth of common sense.
1452781
I did receive an email from someone at Amazon with a phone # for the place 866-772-8522 I called them this morning and he said he would get my info to his supervisor and mail a copy of the instructions but I forgot to ask for the recipe book so I called them back and found out this is the wrong #. This place handles the Big Boss Blender not the juicer so they can't help me. I really want to keep the product but I can't figure out how to take it apart etc. I still need help trying to get intouch with them. I see you sent a request do you think I should do that also?
1707113
yes...what little juice they have.before buying a juicer,think about what you will do with all the left over pulp.
309988
I have not had any issues with my machine. The screen is made of metal in this model; I'm not familiar with the previous model, but this really is a great juicer!
365970
Great question. I don't know why there is such discrepancy in warranty. When I purchased my Omega VRT 400 it was out of stock at discount juicers so I opted for Amazon. Fabulous juicer, I love it!
47310
I All ways have to juice the pulp over again no matter what veggie to get enough. The collard green leaf stems get jammed around the augar which stops it completely. So remove the stems
1685501
We've been using the Omega for quite some time now and NO issues with pulp. It did come with a screen to put on top of the cups as you're juicing, which may help with any pulp issues.
1856717
Mine seems to leak at the seam if I put too much in at once. Also, I do run the pulp through again once or twice. The veggies/fruits are too expensive not to try to get more juice out of it.