unit doesn't seem to want to go into pairing mode any ideas? yes I read the manual a few times. or do you think I just got a defective unit ?
1821916
You have to contact tenqa and they will help you through the process if you have any trouble with pairing with devices .Make sure the headphones are turned on first and blinking and it should conect .
1821917
Can you specify each step you do and what device you are trying to pair it with?
1646500
I was confused about this as well but it turned out to be pretty straightforward. Basically keep the 2 close to each other and make sure the Bose soundlink is in the pairing mode by holding the bluetooth button. You do not need to put in any code or anything it just pairs! Also it is important that your input is active, I was trying once with the input not connected to any music and it didn't work.
2195803
I had this problem or the woofer loosing the connection to the unit. Unplug the sound bar and plug back in and the unit should reset and pair, also try this with the sub woofer. For some reason this reset the connection and mine started working. I think I unplugged the woofer after the pairing and it started up. Then when they became unpaired I rebooted the sound bar. Hope this helps.
208053
Have you connected it to another blu tooth device? If so, you will need to reset the Jam speaker before you can pair it with your phone.
605287
Turn on your mp3/phone or whatever your main source is. Make sure your bluetooth mode is on then turn on the Roker. It should tell you it's ready to pair and then should pair up, some times I've had to turn the Roker off and on again for it to pair up right. I'm not sure how to post the manual here or I would.
1046487
I had problems as well. Thinking back, I believe I got them to pair by holding down the button on the soundbar then holding down the button on the subwoofer. Finally after a few more tries they paired...
2197377
I had no trouble pairing and it has worked perfectly for over 4 months now. Be sure the keyboard is charged. Be sure your Bluetooth is on. Go to the Bluetooth menu on the Phone an hit scan for device. When keyboard appears hit allow pairing. If you do not see it on the phone hit discover button on keyboard and it should appear in the phone's Bluetooth device menu. Good luck and Merry Christmas
1760495
I bought the system (receiver and headphone) and an extra headphone and it works fine. only the first time I used the extra headphone I needed to pair it with the receiver through the ID set button on the receiver. very direct no hassle. I hope you got your problem fixed.
1256267
I did not get that indication. I only had issues pairing at first. Once that is done and you have the correct APP it should work fine.
1530439
Kenneth, the button configuration is a little wonky. Definitely, could have been designed better! It takes a little magic. 1. Switch to "BT Music" using the mode button. 2. Next, press and hold the Mode button again till you see "BT pair." 3. Lastly, on BT Pair, press and hold mode again til the little LCD switches to "Pairing." At that point the device will be in discovery mode and will show up on your phone for pairing.
1248332
I haven't had any problems. At first I thought my wasn't staying paired until I found the "Wake" button (it's the first button on the key pad). Now all I do is hit the 'wake' button, and its wake's the pair up and it's ready to go. Other than that...I don't know. I hope that helps.
2071634
Unfortunately I was unable to get it to pair with any of my devices. Not sure if I got a faulty one or some other error. I bought aBelkin F8Z492TTP Bluetooth Music Receiver on Amazon. Are any of your devices able to recognize it's trying to pair with your respective device? Because none of mine could find the darn thing.
2058968
you may need to try again and again a few times before it actually works. I think it took us about five times. But it will eventually pair and once it pairs the first time, it will every time.
791672
Pairing is not the problem. I was able to figure it out. There are keys on the keyboard that I have no idea what the functions are. I called "Help" and they couldn't answer questions. I also emailed the company and they did not respond.
2188278
Also, When attempting to enter pairing mode on the speaker, you can't have a plug in it. I hope this is helpful.
1471293
One possibility is, if you've previously paired it with other Bluetooth devices, it may be trying to pair with something else if Bluetooth is still active on those devices. Try turning Bluetooth off on any other nearby device(s).
1021347
Make sure it's connected. Go to bluetooth settings and make sure it's on. You may have to hit the pair button on your keyboard. I've had this happen to me once before when the pairing was interrupted (no idea why, but it only happened once in 7 months of use so I'm not worried about it).