all of a sudden, my connection stopped working, don't know why. any troubleshooting suggestions?
1826745
So weird you posed this question now...the same thing has happened to me in the last couple of days. I'm going to google troubleshooting it later today. I'll post if successful.
1826746
First check on every of your units pwr(power) light. If it is off on one of the units, exchange the unit for the good one. If all of them on, try to reset all of your units(unplug, wait for a minute and plug them back). If this does not help, try to connect your device directly to router. If your device works with direct connection, exchange both of your units, if it does not, restart your cable modem and router
1826747
The same problem happened to me from time to time, not sure why. But if you " disable then enable your NIC", the connection will resume.I hope this will help.Thanh
1826748
Sometimes the units will lose sync with each other. Just unplug the units and then plug them back in. Check to see that the center light is blinking to indicate they are talking to each other. Also verify that each unit sees the LAN connection (router or PC) that is plugged into it. If that doesn't work, then one of the units has failed and needs to be replaced.
1826749
It's difficult to answer your question concisely without knowing your set up. I would start with: 1) unplug the unit and plug it back in 2) every once in a while an ethernet cable connector will develop a break in the wire - try a different ethernet cable 3) make sure there was/isn't an appliance, especially one that has motors and not very sensitive electronics, that was recently plugged in that could be causing interference on the power lines. For example, a vacuum cleaner or a heater. Also, I have had them go to sleep after a period of inactivity but plugging in a laptop usually wakes it up. In a few cases I've had to unplug/plug them back in. But I mainly use them for my laptop to get a better video conferencing connection. It might be a problem if this is a permanent desktop setup.
1826750
If I were you, I will return this product. It didnt work for me. I work in the electronics and netwoking industry.
142005
I have the same problem and have done all the same fixes to no avail. Someone, please help!
347563
Just started having this problem too, multiple times per day. Had internet tech come out - he said it's not the cable modem or internet connection, so it must be the router or the yellow cord that connects the router to the modem. He said the cord was wrong anyway - it was for a DSL, so he replaced it. Not sure if that will fix the problem though. I'd hate to have to buy a new router.
909137
Sorry, I have not tried to do that yet, but you might try to google it and also check your data connection settings, it also has some instructions on p.11 of the manual...Good Luck
820680
I had no problem connecting - what are you trying to do and what have you tried? Are you using a wireless access point?
775858
I too just had this start up this past week. I've had to jiggle and reinsert the plug to see if the connection will take. My laptop is only a couple months old, so I'll be calling to see what my options are for fix or repair.
1955627
Ugh. I was hoping I was just missing something really obvious. To connect any other devices to my network, all I've ever had to do was enter the password.UPDATE: Apparently the problem was with my router. After turning it off for the night, it worked this morning.
1470963
I had no issues connecting to my computer. You might want to try another data cable or another USB port on the computer. Good luck!
1720816
You may check the connection. When I had it , I did not have that problemtom
155643
Solved the problem. You have to turn off the "home group" in windows. Once that's off, you'll have a flawless connection that no longer drops.
2264345
Try checking your wireless connection, if you have a connection try re-starting the computer, if all else fails re- install the software and all updates...
1118785
I have the same issues too....I think I am just going to return it...have gone round and round with customer service "online chat" and that was totally pointless....really a shame...but not worth the time spent to get it to work, finally got past the update software phase and now it can't connect to anything yet per the stats I have an "excellent" signal.
2018189
My first guess would be your internet connection. make sure your network settings are correct. You might also try reloading your firmware..
129230
I have the same EXACT problem... I have to play with the connection to get it to work.
86103
Well it may just be me, but I couldn't get it to work at all. I plugged it in and nothing. I will open up a support call at some point and try to figure it out. Answer here...
145439
I am having this problem too. I tried the power reset and tried playing with the screen to reestablish the connection, but neither worked. Are there any other suggestions out there?
580830
Paul, Appreciate the input. But, that's not it. It's been connected to the wireless network the whole time. Any other ideas? Anybody?