I had the hole cut in my wall and it was being installed but the carpenter had to quit . We could not get the keys to open the save to even finish the
1845692
There is a Phillips screw on the face of the keypad, remove the screw and lift the bezel from the face of the door. This will expose the key lock, open the door with the key. The rubber piece that makes up the touch keys for the electrnic lock may fall off but will go back inplace with no problems. Reinstall the bezel and screw before attempting to install the safe. Good luck!
1845693
Old man answered the problem correctly. Follow those instructions and you should have no problem completing installation.
1845694
You have to take the face of the combination plate with a Phillips screwdriver. This exposes the key lock. This is really simple. Try again.
80217
A friend of mine installed it, but do remember him saying he had to cut a hole in it.
861263
Yes this blank key is not good for you unless you order to cut your code on it. Actually you can use the cover of this box to replace the old one.
109741
We just received this as a gift and we have the same issue. We have the keys but the door closed with everything in it and no codes were set and no batteries were put in but we are unable to open the door.
2239762
My husband had to use pliers to unlock it the first time then after that it was super easy and all fixed. but it was very frustrating to not be able to turn we tried forever before he decided he would give in and try the tool... figured it was easier than returning.. glad he tried :)
2123572
It was not hard, but you do need to pay attention to the pieces and which way they go. We had it mostly done when we realized that the ends with the holes to screw the ladder in were on the wrong side. Fixing our mistakes took awhile but even with that it was still not hard just time consuming. It took a couple of hours.
382134
broke my bits too. i grinded the heads off the screws then welded the hinge to the truck. I guess u could try to get the screw out with a tap
2037736
I drilled holes in the one I purchased. Was not too tough to drill through at all.
1266266
i have not this problem, the door instructions were very confusing and actually had to redo what we thought was right. Maybe look into how it was assembled.
2060044
We did the same thing. Then realized that we thought you could "ONLY" do what the screen told you. Re-read the directions. You EITHER move to an adjacent room (one that's connected by a walkway) OR choose "secret passageway" on the DVD. It was incredibly frustrating until we figured this out!
120084
I had the very same problem. I had to hire a repair man to get it off. So it can be done but I could not do it myself.
1374514
I am very sorry that you are having this problem as well. After unsuccessfully trying to apply pressure and wiggle the key, I gave up and resorted to brute force. Since I had to break the lock, at this point the "safe" is just a bulky and heavy drawer.
2143877
I don't know we have a carpenter install it. I know he had a little trouble and had to make it work his own way, not by instructions.
1415602
Larryyou cut the door off, which I have had to do when the electronic solenoid failed (Sentry has a weak solenoid that will eventually fail). Please read the reviews on this, they are seriously prone to failure and once they fail you cannot open the safe unless to use a saw to cut it openthanksleonard
1118327
You are not allowed to make a hole or you don't have the right tools? I used a small cordless drill to make small starter holes for the supplied screws to go into on the steel door I installed this on. Otherwise the only thing you could do is use some really strong glue and clamps. Something like epoxy or E6000.
1680775
With the addalock in place you cant open the door from outside when i put the addalock in place and locked in from the inside my brother used his key unlocked the door but he still couldnt get in. Hope it gives you some insight !
262659
I had to borrow a bolt cutter to remove them, and they fell into the cavity below, which is fine. My screws were frozen in place. Once I got them out, installing new ones with the kit was easy. I tried buying anchors in a local hardware store, but I couldn't find the right size.