How do you charge the battery? When I move the cursor over the battery icon it says "49% available (plugged, not charging). HELP!
1827587
If the battery is over a year old or so it will just stop charging all together. This never happened with my DV7 but with my Compaq cq1 which is also made by HP. That's the only thing I can think of. You might want to put a multimeter on your charger to see if that's the problem but it sounds like an expired battery to me. I'm pretty sure you can get one here on Amazon for a WAY better price than from HP.
1827588
Let the battery discharge itself by unplugging the 110V Power Source from the computer and let the computer drain the battery until it shuts down. (Busy yourself while this is happening) After this, Plug in the power source again and allow the battery to recharge itself. (with or without the computer operating) If the battery does not reach 100%/98% in a reasonable time, contact HP for a new battery
1827589
Not sure but I have found that if the cord from the AC outlet is not plugged into the power supply that connects to the computer is not plugged into the power supply completely it won't charge consistently. The only other thing is your power supply could be defective.
641667
The battery might just be fully charged. That was the case with mine.Use the battery a bit then plug it back into the charger. Make sure the charger is plugged into the USB port.
985697
Ooh, i haven't had to charge mine yet, and have had it for over two months now. You might want to return it or exchange it.
458144
Want to know when the battery issue is resolved.The laptop seems great, but the battery work for just one hour instead of 6.5hours and there is a need to resolve this issue as soon as possible.
1786437
I get a message from the battery icon in Windows that says "no battery detected". Is there software that needs to be changed? Follow-up with Windows "help" says to engage the manufacture on this problem.....Battery is not charging and PC doesn't work unless plugged in and when plug is remove, it kills the PC so there is apparently no power from this battery? Note it did work initially with just the battery so it appears that the battery was drained down since and it is not being charged since it is not being "detected"??
428696
well I never had problem of ac adaptor with mine although I returned the laptop back due to excessive movement of the cursor or would I say the mouse was so fast that it kept on dragging app on the interface when I move it around to click, anyway try check if your ac adapter is working by plugging it to the laptop and check if the laptop battery shows signs of charging by looking at the right hand lower corner screen where battery icon is to see if it shows or says battery charging, if nt then knw the ac adapter is nt working before you can think of replacing it with a new ac adapter.
1948165
Keyboard should be charged. Turn it off and on, It will start pairing. I think it goes to power save mode if not being used. so turning off and on again will make this work. Thanks
489312
Battery came partially charged.... you should probably charge it completely before using it....
249213
It could be defective, however with no information as to how it is connected, that would be impossible for me to determine. Try connecting the device to a different usb port on the computer. I have mine first connected to a "powered" usb hub and from there to a port on the back of my PC. That way batteries are charged regardless if the PC is on or not. In most cases if the device is plugged directly into the PC, power to the device is also turned off and not charging the battery when the PC is off. Hope this helps.......
856105
Thanks everyone. However, I KNEW I where to press to turn it on. My problem was I charged it for 16 hours and when I pressed the button it did NOTHING. I messed around with it and then took the chance on charging it for about 12 more hours. I put it on the charger and smashed it in real hard and now I think it's working. Maybe I didn't have it fully in the charger. It seems weird that it just sits in there with no connection port. We'll see. I appreciate everyone taking the time to try and help. Happy Holidays.
47504
Yes that's true! The battery is present, but it cannot charge at all. It stays at 0% and is basically on life support. Once the plug is pulled, it immediately shuts down completely
1948164
Keyboard should be charged. Turn it off and on, It will start pairing. I think it goes to power save mode if not being used.so turning off and on again will make this work.Thanks
1365281
I would like to know myself..When my battery arrived it wasn't even charged...Charged it for over 24 hours before my screen would even come up, so I could log on! Then the battery went dead again! If I have to keep charging it for 24 hours, each time I need to use my laptop, my only alternative is to send it bk, request a refund and purchase from the store I bought from, before this! This product is anything but Superior Choice!!
1344471
h! there is a cable hanging loose, right? try plugging it to your tablet on the side: that's all it takes! no turn on/off needed. so to not run my batteries i unplug it when not in use
1701040
Fortunately I have not had this problem. I would suggest attaching it to the charger one more time to see if you can get it to charge. Otherwise I would return it for an exchange. I bought an extra battery and have had no problems with the charging of either one.
2013698
Make sure its fully charged. I only figures this out after testing it out and seeing very short videos of the test. I know there has been some complaints of malfunctioning, but mine works fine.
2165468
Agree with other 2, make sure it charged because that's how you turn it on. I've had no trouble with mine, works beautifully.