I think that half of the reviews says the left bracket is broken, anyone knows if Logitech is doing something to replace our Folio?
1847561
My bracket also has cracked after nothing but a few months of gentle use. I am currently corresponding with Logitech to try and get it replaced. Sad, because it really is a nice product.
1847562
I don't know actually. My left bracket broke, like many others. I've contacted Logitech Australia, so we'll see what happens. I'll update here soon.
1847563
Their customer service process is cumbersome and almost as flawed as this product. Given the vast number of complaints they have received on this site alone they could have pulled the product and redesigned it. I am contacting the Attorney General in my state and asking they open an investigation. If enough people do the same, maybe the company will accept responsibility for a flawed product they are dumping on customers.
1847564
This is my third one and all have failed because of the broken left bracket
1847565
I am now on my third - left bracket is now fixed and the key board appears to be better too.Bought mine at Apple - took it to the store with my receipt and they have changed it now for the second time for me under warranty. I purchased mine in March this year for the first time.the Version you should look for is the one that allows for a space in the bracket for then power button. the previous versions have the power button "covered"
1847566
Mine completely broke off today. I checked the Logitech website - and you will see a different design for the left bracket. The holding bracket changed and the power button is exposed. So they attempted to fix the problem.
1847567
There is a design problem. My second one broke in a week around the on/off switch. It was hassle getting the second replacement, which lasted for a shorter time than my first one. STAY AWAY FROM THIS PRODUCT.
1847568
When I spoke with Logitech on May 5th about my 2nd broken case, they said they had received no complaints, denied there was a problem, and made no mention of a re-design. I had to e-mail a copy of my receipt, wait for a label to be sent to me to return the case in the original packaging, and apparently won't receive a replacement until they receive the case I returned. I'm still waiting. I guess they need to protect themselves from a horde of fraudsters trying to get poorly designed overpriced cheap plastic iPad cases.
1847569
I received a replacement for mine from Logitech, but it is the exact same design. No reason to think this will last longer than the first one.
1313966
Yes. I think the issue has been resolved. See here - http://www.zowiegear.com/index.php?i=news&p;=57I bought another one from Amazon so we will see - if I remember to, I will update my review accordingly after 3-6 months or so. I got a return authorization for the original mouse even without original packaging so, assuming that goes through, here's a +1 to Amazon for resolving my issue when my direct support request to Zowie has so far been ignored.
592221
Yes. Mine broke too. After about 2 years of use. The headset never left the desk where the computer is located, and they were never dropped or handled roughly. The cracks in the plastic seem to appear from normal use. My pair cracked and fractured so thoroughly it could not be repaired with glue, the pieces were to small. The joint cap seems like it's just prone to break. Logitech refused to replace or fix them, even though they are under warranty. This was super disappointing to me, as I've used Logitech products for years, been happy with their driver software, and tend to prefer the look/feel/usability of their stuff over competing brands. I would stay away from the G35! Yes. Mine broke too. After about 2 years of use. The headset never left the desk where the computer is located, and they were never dropped or handled roughly. The cracks in the plastic seem to appear from normal use. My pair cracked and fractured so thoroughly it could not be repaired with glue, the pieces were to small. The joint cap seems like it's just prone to break. Logitech refused to replace or fix them, even though they are under warranty. This was super disappointing to me, as I've used Logitech products for years, been happy with their driver software, and tend to prefer the... » Read More Yes. Mine broke too. After about 2 years of use. The headset never left the desk where the computer is located, and they were never dropped or handled roughly. The cracks in the plastic seem to appear from normal use. My pair cracked and fractured so thoroughly it could not be repaired with glue, the pieces were to small. The joint cap seems like it's just prone to break. Logitech refused to replace or fix them, even though they are under warranty. This was super disappointing to me, as I've used Logitech products for years, been happy with their driver software, and tend to prefer the look/feel/usability of their stuff over competing brands. I would stay away from the G35! « Show Less
539214
I can't tell for sure if you can or cannot, but I had to ship mine to them to get it fixed. It took so long that I had to buy another keyboard. It's been working fine since I got it back. I'd say send it to them just so you are covered in case it never works again. I believe if you try fixing it, you may be stuck with a broken item that cannot be returned because you tempered with it. Just my $0.02 :)
7290
Yes! I feel your pain, I kept looking and looking for the place and on the schematic it seems like it was on the part that made it turn from left to right. It is not there, it is actually in between the metal part somewhat hidden and recessed at the highest point of the articulating arm where it connects to the monitor and tray. Think of it this way, if the top/head of the arm was a donut... the adjusting weight screw is in the middle or hole of the "donut". Turning to the right adds tension. Make sure to adjust when you have your final monitors and keyboard as thats the weight you'll be working with me. Message me if you still need help.
1803011
Kent...UPDATE to my Post under C. Watts - I was able to reinstall the keyboard and get the F5 key to work. While the quality of materials is lower on the current generation of keyboards, mine is working fine and the quality is acceptable. As far as spacebar issues and such, I think it's just a break-in period you have to go through. And truthfully, this is the best layout of a keyboard I've ever used. I use it every day, all day long and just would not want to be without the split design.
1843483
Mine just recently stopped scrolling altogether, but when it did scroll, I pushed the scroll button down, it moved the page up. Logitech isn't what it used to be.
636523
you dont fix it - what you must do if you dont want a wide ratio u grab tape and turn the cam sideways. Logitech makes very cheap cameras, so im not surprised. i have the same exact camera as you and i dont have this problem, but since urs is faulty, just make due - not worth customer service headaches.
942952
I don't know. Contact Logitech customer service or their tech support department through their website.
1789739
To be honest, its a piece of crap. I had it and immediately send it back. You can get it fixed by calling the company but expect to wait a couple months to get it back in the same condition you sent it. You didn't spend to much money on it. But you can return it to amazon for a refund and I would say do this asap.
95567
Don't feel bad, I'm in the same predicament. Only they did actually cover mine after calling and emailing everyone I could find to do so. It took 19 days to turn my computer around when they advertise 3. (not including shipping) Now that I have received it back, it is still broken. So, I guess I get to start the whole process again. Never again ASUS. Never again.
1141686
I don't know, I would contact Logitech, or check e-bay or amazon to purchase new one.
1782408
I'd get a different product. There's a chance that it'll work fine for you, but if it doesn't work, it's a real pain to fix. I ended up having to reinstall the entire operating system in order to get the thing up and running. May as well spring for a newer model. The actual problem was most likely a conflict with leftover bits of Logitech drivers and software, but I was never able to track them all down and eliminate them.
863181
Mine doesn't have any play in it. Maybe there is some type of defect? It might be worth it to do an exchange on it....after you hear from other purchasers to see if any others have the same problem. Sorry I could be of more help!
353307
The support page for M305 says no replacement parts available.<http://www.logitech.com/en-us/support/wireless-mouse-m305?osid=14&bit;=64&crid;=398?
317242
Mine got a vertical and horizontal lines at the center of the display and I suspected that the damage is from shipping since Amazon did not double box it. Anyways, just get onto your amazon account and ask for replacement then amazon will ship you a new one. My replacement is double boxed and came in within two days.
39804
I agree with Marcus. I am having same issue on my second M570. Logitech is using cheap parts to save cost.