Where do I send away to get replacement pistons? -- one slips all the time and the resistance does not kick in until near the end of the stroke. I think the hydraulic oil in it has leaked out over time. I bought it maybe three years ago. Where do I send away to get replacement pistons? -- one slips all the time and the resistance does not kick in until near the end of the stroke. I think the hydraulic oil in it has leaked out over... » Read More Where do I send away to get replacement pistons? -- one slips all the time and the resistance does not kick in until near the end of the stroke. I think the hydraulic oil in it has leaked out over time. I bought it maybe three years ago. « Show Less
693066
Hi Kevin...I contacted HCI over the phone, and I think they were in Washington state if I recall. It was a very informal call, as if the company may be very small or something. They asked where I bought my machine, got my address, and sent me two new pistons for free...had them in a few days. The replacements seemed better than the originals, though I'm due for some new ones again as it's been a couple of years or so.
1841673
HCI fitness responded immediately to my online request to their customer service and sent two new pistons that were easy to install and have worked flawlessly since then.
1841674
HCI Fitness is in Seattle. Phone is 800-3998-9121. e-mail for parts is service@hcifitness.com
1961195
The manufacturer of the components you use these cylinders recommend changing the cylinders every year. I think that is too excessive. The exp. date on the cylinder is pointless unless you see damage on the cylinder or the top opening. I would change them out at least every 3 years though, and when you get ready to change them, discharge the vest to see if it inflates without any leaks. Don't know if this helps.
845492
This is a recent problem. I've had/ used 3 of these in the past year and never had that problem (All 3 are still fine, they just stayed with friends/ family). Just bought a new one a month ago and the handle was impossible to remove - now the bolt is completely stripped and I'm returning for a new one. Hopefully it was just a bad batch.
2017544
I have not had to exchange mine yet (just got it a couple of weeks ago) but according to walmart.com you take the empty cylinder to customer service at walmart and they will give you a replacement for $14.97. You can buy a spare cylinder for $30 at walmart so you are not without one when you run out. Then when one is empty you just run it by the store. Again this is just what I have read in the Q&A; at walmart.com http://www.walmart.com/ip/SodaStream-CO-2-Spare-Carbonator-60-Liter/21081324
1991726
I would try e-bay, because the manufacturer phone # does not provide service any more. I tried to buy an extra gasket because I know they eventually wear out, and was told when I called that they no longer supply parts, service, or help of any kind. This was about a year ago. If you are able to return the pressure cooker you might want to do that. If not you could disassemble it to sell the parts on e-bay. I need a gasket :). I hope Montel is hanging his head in shame over this, but most likely he's laughing his way to the bank and doesn't care.
722102
I've had the same issue, sprung a leak right at the end of mine 3 months after purchase. I have emailed amazon through Contact Us and Other Issue (regarding refund or return) after selecting my order and Problem with my Order and amazon refunded my cost within a couple hours and offered me free 1 day shipping if I ordered the item and sent them my new order number (they would refund the shipping post-payment). I never had to send anything in.
93566
I bought mine in Feb. 2014. I had no issues with it until this month (September) when it started to leak, and then flash it's lights and then stop working all together. It was past the 'Amazon' return time but I emailed Mony (the seller) and they shipped me a new brand one. It arrived at my house a few days after I sent my email to Mony explaining the issues. They did not ask me to package up and send back the broken one so I did not have to deal with going to the post office to handle this matter. Now, THAT's what I call a class act and excellent customer service.....which is truly a lost art in this day and age. Mony will keep me as a customer! I bought mine in Feb. 2014. I had no issues with it until this month (September) when it started to leak, and then flash it's lights and then stop working all together. It was past the 'Amazon' return time but I emailed Mony (the seller) and they shipped me a new brand one. It arrived at my house a few days after I sent my email to Mony explaining the issues. They did not ask me to package up and send back the broken one so I did not have to deal with going to the post office to handle this matter. Now, THAT's what I call a class act and excellent customer service.....which is truly a lost... » Read More I bought mine in Feb. 2014. I had no issues with it until this month (September) when it started to leak, and then flash it's lights and then stop working all together. It was past the 'Amazon' return time but I emailed Mony (the seller) and they shipped me a new brand one. It arrived at my house a few days after I sent my email to Mony explaining the issues. They did not ask me to package up and send back the broken one so I did not have to deal with going to the post office to handle this matter. Now, THAT's what I call a class act and excellent customer service.....which is truly a lost art in this day and age. Mony will keep me as a customer! « Show Less
449802
I'm not sure there is anything you can do to avoid the problems. My only suggestion is to use it to lift something at the top of it's max weight immediately after you get it to ensure it doesn't leak. Do several lifts...maybe ten lifts of a pickup truck or something. If it leaks the first day you have it, you'd have a better chance of getting it replaced I would imagine. I've had mine two years and use it regularly to lift my F-150 and my wife's van...I haven't had a single problem and I love it. It weighs less than half of my old Sears jack and is much quicker. Hope this helps!
1915556
Get in to your Amazon purchases and go to the plunger purchase. In that order page there SHOULD be a "contact seller" button. If not write a review and tell Amazon of your problem. They are very good about replacing items. I have had to return only a few, but my experiences have been good. Hope this helps!
1639081
I would contact manufacturer and explain problem. I have done this several times over the years with different itemsand often times a replacement is sent. Hope it works this time for you as this is a very handy tool!!!
2155512
I wish I knew...eventually, all the darts get lost or get stuck in the barrel and will no longer work, as they tear. I have contacted the company, but no one speaks english well enough to understand. I will buy another, then return my "broken" one and hope that the new one works better than the older one. Good luck!
2206572
a very similar thing happened to me, I did not feel that it was worth the bother to send it back. we had ours for 3 days, and it burst. I cant give you an answer for them. I would not want another one. the first one was enough for me! I wonder if the technology on this type of hose is ready for the market.
308119
I just mailed mine back to manufacturer. They are replacing my motor and hopefully cleaning it. I don't know if you've called them but they have excellent customer support. That's where I would start.
1946701
We have had ours for four years. It began leaking last week. Two trips to the big box stores and it turns out the fitting that you need to fix it is not sold in stores. We called on Saturday and were told that it would be overnighted to us. No kitchen sink for 5 days while waiting. Called today and it turns out they don't overnight anything and it is set to be delivered on the 30th. That will make it over two weeks without a kitchen sink. I told them nope. We will never buy another Delta product again. It would be one thing if you could buy the part or even pay to have it delivered more quickly but those are not options. We have had ours for four years. It began leaking last week. Two trips to the big box stores and it turns out the fitting that you need to fix it is not sold in stores. We called on Saturday and were told that it would be overnighted to us. No kitchen sink for 5 days while waiting. Called today and it turns out they don't overnight anything and it is set to be delivered on the 30th. That will make it over two weeks without a kitchen sink. I told them nope. We will never buy another Delta product again. It would be one thing if you could buy the part or even pay to have it delivered more... » Read More We have had ours for four years. It began leaking last week. Two trips to the big box stores and it turns out the fitting that you need to fix it is not sold in stores. We called on Saturday and were told that it would be overnighted to us. No kitchen sink for 5 days while waiting. Called today and it turns out they don't overnight anything and it is set to be delivered on the 30th. That will make it over two weeks without a kitchen sink. I told them nope. We will never buy another Delta product again. It would be one thing if you could buy the part or even pay to have it delivered more quickly but those are not options. « Show Less
1077143
You can't I know I have one that quit working after about 3 years.These are imported from China and I have talked to several restoration places and they don't import the replacement parts and the cooling coils are impregnated in a foam.So if a leak develops you can not service it.The machines look nice are powder coated finsh and reasonable priced but I had no luck in finding parts or a repair source the distributor is no help they just import the machines.
1661821
I agree with everything that Bob said. The only thing I would add is for you to contact the manufacturer, tell them the problem, even if you fix it yourself. They will replace it. I've already had that experience and overtime the handle parts separated again on my sprayer. I did call and they immediately sent out a complete new handle and pump replacement. Wonderful customer service. I love this sprayer because it's so easy to use. I may buy another one to use just for herbicides
892656
I have the same problem - one nitrogen cylinder is too weak for resistance and I cannot find a replacement cylinder. On eBay only one set of cylinders is for sale but used for $199.