One of the springs and attachment piece for the basket fell off...can I order parts from you?
1829883
I tried to contact them to order a replacement handle and never heard a peep. If you find a place to order parts from please let me know.
1040398
I was able to order a new basket a year or so ago. I couldn't find where I found it, so I googled it and found some information:Try this:CONTACTUS4@TOASTMASTER.COMPlease contact us if we can be of further assistance at the address listed on this email or through our Consumer Relations Department at (800)233-9054 from 8:00 a.m. to 5:30 p.m. (CST). Thank you, we appreciate your business. Salton, Inc. Consumer Relations Department
1071085
Replacement parts, may be ordered directly from the Company several ways.Order online at www.westbend.com, e-mail customercare@focuspg.com, over the phone bycalling (866)290-1851...Trust this will help...
1636687
I know most furniture companies have a number you can call to get replacement parts. Try looking in the instruction manual.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
1338640
Hi Mike, We can send you a spare part for this. Please contact me through the link below and I will absolutely make the situation right.
944303
Supposedly the manufacturer will sell individual replacement pieces. At least that's what it says on their website. However, I cannot say for sure if they will since when I had a part break, I emailed them (even offered to pay for the needed part) and they told me I needed to contact Amazon because that was where I originally made the purchase from. When I reached out to Amazon, they said they could either replace the whole thing or refund me what I paid for the product, but nothing to help me with the broken piece in question.
387892
Go into your account & find this order & contact the seller. If you see no way to contact the seller, contact Amazon using your help option to have them call you. Ask them for the seller contact phone #. I'm sure Amazon can help you get the Basket.
1359238
I wish I could, but when I got my bike it was missing the basket! I was very upset and disappointed. Amazon refunded about 1/3 of my payment to make up for it. :(
239617
Have you checked Hamilton Beach's website? They might have a resource for replacement parts there.
1226659
You can get parts from the manufacturer. Here's the website: http://www.gruenesteam.com/
500655
I don't even have mine fully put together because I didn't receive the hardware. I sent the company an email and they sent a bag of hardware but was still missing the right ones. If I can find some this weekend to fit I'll let you know.
1314738
Am sorry to hear one of the balls fell off. We never had any issues with the unit left in California nor the one we have now in Portland. My engineer husband suggests you contact the Prodyne folks for an additional ball, as parts like these are generally custom and would be somewhat expensive to replace. Good luck! Rebecca
1038956
Does anyone know where I can purchase a replacement basket? I lost mine and have been using papertowel squares... which isn't bad since I just throw them in the trash when I'm done, just would like to have the basket back.
1239339
Thanks for your question, please contact us through your Amazon Account so we will be able to find your order and send you a replacement frame mount bracket attachment.
1272663
Hello, Thank you for your question. Here is a link for the replacement part: http://www.amazon.com/dp/B00EXPCAKG Please let us know if you have any other questions. Thank you!
1743730
I've not had problems with the springs on my money clips, so I don't know if parts are available. I suggest you send a question to the manufacturer; I would start by googling the website for First Alert. I did a quick search and saw a varitey of options, including firstalertstore.com -- the store may be able to help you with spare parts. I noticed that at least one other reviewer mentioned problems with the money clips breaking. I'm not certain if this issue is a function of a product flaw, or if the springs just need to be treated delicately (which would be an unfortunate product limitation in any case), but I've not had the problem yet. Good luck!