Charger Cord I love this keyboard, but the charger cord is stuck in the storage compartment. Any solutions on how to get it un-stuck?
1825274
I purchased this item new and have it working but they never packed a charger cord with this Keyboard. How do I get one to replace it? I have contacted Trent on the IMP39B Embassy Keyboard Case for iPad 2 Sold by: New Trent Inc to try and get another but if I do not hear back from them I will have to return it. Is there another cord that will work for charging this item?
1787013
The cord doesn't attach to anything inside the compartment and should be flexible, have you tried to yank it out with a needle nose plier or forceps? i don't think you can hurt it.
1825275
OK -- it's your fault! I yanked it out and the small end that was stuck did not come out with cord. Dang. Guess I will buy a new one.
347703
I believe the keyboard light should only be blue. Both charging and when on. I would box that one up and send it right back for a replacement.
861423
How do you open to see inside of the pad?There was a little piece fell out of the charger and I wanted to open it to see.here it came from so I could fix it. If I can. I can't be without my pad.
2254786
Key board doesn't charge itself when connected, make sure you use the USB cable that came with the unit to charge the keyboard.
307818
The usb cable that comes with the keyboard plugs into the keyboard and your usb samsung tablet charger....plug into the wall outlet.....you cannot charge both (the tablet and keyboard) at the same time (in the wall outlet) unless you have an extra usb charger....go to settings turn your bluetooth on....push the link button that is on the keyboard (upper right hand corner)....give it a few seconds....should be good to go.....note : i have been pleased with the battery/charge life with this keyboard.....i use it with my samsung galaxy tab 2 10.1 model GT-P5113
1532528
There is no access hole in the cover for charger slot.We need to keep the cover open while charging the tablet.Otherwise we can detach the keyboard while charging.Then we will get sufficient room for charging the tablet in cover close position.Keyboard is attached by 4 magnets in 4 corners.So we can detach and attach the keyboard from cover very easy.
2272333
My keyboard is out of battery and it said it run by lithium battery and I need to know how I can change it as the sleeve of this keyboard is enclosed tight. Also, I noticed there is an outlet for it to charge but when I bought this keyboard it didnt come with it in the package, how can I order it ?
578815
Make sure that the magnet at the top of your case is not touching your screen. Also, the connection may not be as tight as it started out being. I have looked under the keyboard and there is not a battery. I would suggest jiggle lightly the part of the cord connecting keyboard to tablet. Just a slight movement to make it realize that something is plugged in. Also try not to use this keyboard port as a charger for your Tablet. I noticed that caused a problem also.
340520
My son says he has never encountered this problem ... the keyboard sounds defective to me. I would ask for an exchange or refund. Is it fully charged? Are there any keys sticking perhaps? Has anything spilt on it, or has it been dropped prior to malfunctioning? If none of these scenarios apply, contact the seller for a new one. Good luck!
1550124
It needs some time to fully charge. Make sure the USB cable you are using works and let it charge for several hours. Try to charge it via USB from a computer with the computer turned on and then test the keyboard. If it is not working try charging it with the computer turned off. If it is still not working contact the service.
1439037
Mine has had a functional keyboard for months after the first charge. Yours must be defective, because mine works great.
1838911
This is day one for me. I have had the keyboard for like 3 hours now and just started using it. The #1 key next to the tilde key is sticking right out of the box. Was hoping someone had a suggestion about the sticking key issue. Otherwise I will have to return this product :-/
822047
As you look at the picture of the keyboard, the bottom right is where you see the "on/off" switch. Just to the right of that, along the right edge, is the usb connection for charging. Hope this helps.
432371
I have had it work just fine, but now I can't get it to work. Could someone talk me through the process. It is charged, I turned on the keyboard. In my settings I have it Bluetooth enabled and connected to nearby devices. I've paired it and waited for the blue light to stop blinking. But it still isn't working. Am I doing something out of order?
798923
There is a power switch on the keyboard face above the delete key. Consult the instructions. If there isn't a cord for charging, then likely you have been shipped someone else's return. It utilizes a micro USB cord.
1131240
I have this case & LOVE it! I have to slide my keyboard a little bit to get charger plugged in but I do not have to remove it entirely! It's really not that big a deal! And it works a very long time between charges which is great!Hope this helps!
1469197
Dear Keithmj, Kindly please be advised, the keyboard is not lighted. Thanks.Any other questions please feel free to contact us at support@ianker.com. We will do our best to assist you in a timely manner.-AnkerDirect1-800-988-7973support@ianker.comMon-Fri 9am to 5pm(pst)