I just received &amp; can not open it. Please tell me how to open the brass lock!!!! No instructions, no key...
1510873
I bought this for my husband. He says it zips. There is a velcro flap over the zipper handles.
2003704
unlocking mine i only press the four key numbers and works well. I only use that button for locking and turning. I guess you touched the button by mistake and it open - that i have not seen. I will try. If it's a new lock it could be a defect. I would try clsoing and opening and repeating what you did to see if you duplicate the failure and if happens again ...return it.
92340
Push it in line with the handle (as in, push from the tip of the carabiner toward the handle), and it will unlock. It took me a few minutes to figure that out, too ;)
1432423
Well I ordered the box from the same seller as you did. Sadly I had the same problem...the key was locked inside but besides that the lock was broken anyway...ended up contacting them, sent me a key to try and STILL WOULD NOT OPEN ended up returning it and having to purchase another once Amazon refunded my money...there is another seller who has same box and it was excellent, from Nilecorp... Hope it works out.
681078
If you do not have the instructions that came with the lock, you can request a copy from Mighty Mule, or find them on their web site. The instructions are very good and easy to follow. You are also welcomed to call customer service (phone # in the instruction folder) for specific issues. You will like the lock once it is installed. Good luck.
997535
Not too sure. However I would contact the manufacturer directly. ..they may be able to help you. Or maybe replace the lock and you will receive a new key with the new lock.
1296478
I too, also lost my keys...I called around to locksmiths and very few would even touch it--thinking that it was stolen! The only locksmith I found that would even try to open it wanted to charge me more than what I purchased the safe for to begin with. I just had to buy a new safe and be more careful with watching my battery light and NOT losing my keys! I had a friend use a "saw-zaw" to cut into it (as the metal on the top and bottom is very thin).
269326
There should have been a big zip lock plastic bag attached to your handle with your paperwork and 2 keys in it. I can't find my paper work at the moment. Try pressing 159# or 123#. If one of those sets of numbers is right, there should be a series of beeps then a green light will come on. then just turn your handle and open it. If you get it open and the keys are not there I would return the safe.
1595716
I just looked at mine. I noticed that I also had something rattling around inside. Sounded like a small piece of plastic. I saw no easy way to open. It doesn't affect the operation. I'm going to leave it and not worry about it. It's probably just something loose from the manufacturing process.
1500987
I would return it and get a new one.. it should have come with detailed instructions, batteries, two keys and a warranty book. If you did not get these things (they are not inside the safe), then return it and get a new one. Pain in the butt but it sounds like you may have gotten a used or previously opened safe, which seems unsafe. lol
1136951
Got a number for that? "Master Lock 40mm Covered Brass Key Lock Set" doesn't come up on Amazon
856537
Just check youtube on how to open it so you don't break it.It's very east once you get the hang of it.
858011
I did something similar, but to make sure I just ordered the two lock with the same key mold. Also you may contact the seller and he can help you get the same item to open with the same key. Additional keys can be obtained at a local locksmith or key duplicate center.Hope this can help you.
2071380
only solution that I know, is to find a key that will fit and try to jimmy it open, then replace the lock; or call a lock smith and have them pick it, and replace it after you have had it open.
1609124
You'd have to actually turn the key to lock it. My guess is that it's just closed and stuck. You might need to use some extra force on the red release to get it to open. Don't forget to push down on the black part of the lid while you do so.
567434
If it arrived locked with the keys inside, that would constitute defective product and it should be replaced by Amazon. Mine likewise had the keys and cable inside but was not locked. Possibly it is just closed snugly, so I would put some extra effort into opening it. If that doesn't work, get a new one. Or possibly you're an accomplished burglar and can simply pick the lock open to access the keys...
2164492
When I received mine I could not open it either. I returned to Amazon immediately. I would call Amazon customer service for advice.