who should i contact if I have defective speaker on Sole F80: Does anyone know if I should contact amazon or Sole directly?
5750
Contact Sole. They will send you the part(s) and have someone come and install it.
1523994
There's definitely something wrong with these. I contacted amazon chat and they sent me replacements, but I'm sure if u tell amazon they are defective they will either refund u or exchange for a different one. I'm hoping so!
558222
D. Kaminsky, pls give us some details on the death of your SoundSticks II. As a current owner I'm very interested in knowing how helpful & co-operative H_K is in resolving your issue. I hope they deal with you fairly & quickly. Personally, I thought their website was a nightmare to negotiate.
439714
NathanJr is correct, however, mine didn't work at all, I was very disappointed, Amazon being awesome did get me another set of speakers at a great price...
1559500
No, I didn't resolve it. I tried 3 different ones, and they all had the same noise. Let me know if you end up going with the same model from a different store, I'm interested to see whether this is a problem with Amazon's batch or the entire line. It's too bad everywhere else is so much more expensive than Amazon though...
951860
Send the deffective part to shure, is the best thing you could do.They'll repair it for free if your guarantee has not expire yet. Good luck
395025
We have had no complaints from this speaker before. Did you purchase your speaker on Amazon? I would call JBL tech support.
152771
Yeah it sounds defective. I would suggest calling Amazon to see if you can get an exchange.
1151569
Hey Huy I'm not exactly sure why but it could be that this is an older model of the same speaker. Usually if the same model is on sale it is from last or previous years. I hope that this helps and let us know if you have any more questions. Thanks Jane H. Dogfunk Gearhead
1665656
I do not have this problem. It could be just a manufacturing error. I would just contact the company about this issue as I do not have this problem with my speakers.
1525843
Search for the woofer for the PMO.4n and see if it makes sense to replace just that speaker. Taking another route, depending on what is actually wrong with the speaker driver, it maybe fixable. For instance, if the outer foam is split but not the cone you can likely purchase a repair kit for under $20 to fix yourself. I have done this before (not on this speaker however) and had perfect success. Lastly, its Christmas time and you can suggest a replacement speaker system as a nice gift from someone to you.
1911929
How do I find out more? Same problem as others. Hate to replace with new unit if fix available.Any input welcome.Thanks,D.J.Cole
2114674
happend to mine also. only 90 day warrenty...so its over probably. its just junk. it has bad wiring. u can take apart and fix yourself..i did and the speakers were blown....we just waisted 50 buck sorry
1525337
Yes. Send it back and ask for a refund... same problem here... sent my bass back. Waited a month still no bass. Asked for a refund... still waiting... get a refund asap
1758213
Sent mine in for this problem. Denon repair (Senergy, I think) said they 'couldn't repair it and had no produt to exchange it with,' so they are giving me a refund. Disappointing, but must agree: cut your losses.
1804452
Sounds like you might have the same problem everyone else does- failed audio processing board. Contact them and they will likely have you ship it to the only approved repair center, which is in NJ, but then they should repair it for free. If you are out of warranty, just get a guarantee they will cover the repair or else it could be more than you paid for the initial product.
165814
I have the same question, except mine is to be delivered today. Called customer service, but he could only quote the advisory label. He said I check it out and send it back if defective. However, I would like to know what it is, in case it is a defect I will not discover right away. Like the microphone hardware problem mentioned in the reviews. I did notice that the DVD offer to save $10 did not work, but I do not think that would be handled this way.