Printer says ink cartridges and printhead jam. Cannot get them to move. Kodak wants to sell me a used printer. How can I get the one I have repaire
1841974
Kodak does offer you a new printer when the one you have fails and yes you do have to pay for "Shipping" I just completed this process the cost was $8.12 They replaced my 3 yr old printer with a bad print head with the Hero 6.1 model Excellent deal if you ask me :)
1841975
I am extremely happy with my Kodak Office Hero 6.1 printer. But I also understand that at today's prices it may be wiser to purchase a new printer than repair the one you have. If Kodak is offering you a used printer at fair market value you might consider asking them to up grade what they are offering you to a premium printer if you do not all ready own one. I have owned two Cannons and two HP printers over the passed twenty years. The cost of ink for Kodak is unbeatable! Good Luck with your decision.
1841976
Why buy a used item of exactly what just failed you? Kodak is no longer an American company with American values and the out of country customer service does not care about you or your printer, you are jus a call que number they want completed, not resolved. I am very happy with my Canon. The cost of repair is more than purchasing a new one.
1841977
did you try removing the cartridges out, that happened to me once, took cartridges out so the head will start to move again, back and forth
71597
I wasted my money twice buying replacement ink. I was finally told that its printheads will dry out when it is not constantly being used. Kodak claims the consumers can save ink and paper. NOT TRUE! and in order for it to print there must be color and black ink in it. Kodak sent me a replacement printer but same problem replayed! Don't invest in it!
511892
I had a similar problem with my Kodak ESP 6150. My printer was still printing, but the print quality was very poor. Replacing the print head did solve the problem, but within less than a year the problem came back. I found the print heads both on Amazon and ebay. They say that this problem occurs when you use remanufactured ink cartridges. I was using original Kodak ink cartridges and still had this problem. I would not recommend this printer for anyone, less than two years old and the print heads jammed and could not be fixed. Too many problems.
1351635
What I have done is to take the cartridges out and wipe the bottom. Sometimes I give them a shake. You could even clean the print heads with a clean towel. Or, turn the printer off for a couple of minutes, then back on. If none of these work then the print just doesn't want to recognize the cartridges. Unfortunately, it happens.
1969998
couple things i would check. first is there ink or such on the pins that read the cartridges, clean with q-tip and isopropyl alcohol. Much worse case, is there a crack on the carriage the printhead sits in or a loose cable to the carriage? or perhaps easiest of all. your cartridges pushed down until they clicked into place?
87120
I don't think you can! That is one reason why mine went into the garbage! I think it is shameful that Kodak programmed the printer that way and will not purchase another Kodak printer. I like my new Canon much better!
541417
Franklin, I bought this printer a year ago and my problem is annoying paper jams, over and over and over..... which means I have to remove the back and extricate the paper. As far as your print head is concerned, I experienced that once. I turned off the power, unplugged the printer, removed both cartridges and waited about 20 minutes before powering it up again. The printer seemed to recognize that it was missing the cartridges and immediately rebooted to receive them. In the final analysis, I have regretted this purchase.... good luck. BILL
332531
I had a similar problem but it wasn't the cartridges. I emailed Brother from their support website and within about a day they got back to me and gave me some suggestions. I tried them and was back up and running. You might try using the cleaning function on your printer especially if you had let the ink go completely dry (which is not a good thing). It turned out to be dirty print heads on my machine. Hope you get your machine running soon.
1152422
I wish I could help you. It is not a good printer, I have other problems. I wish I had returned it.
268225
my printer never could either. I was told to turn the printer off, remove the cartridges, add the cartridges back, and turn the printer on. it never helped me.
1168017
Well, I had a problem with a frozen print head and contacted what is now Kodak support (sold by Kodak after the bankruptcy). It was a nightmare. Since these printers are relatively inexpensive, I purchased a new HP 5530 from Amazon. Well, the day before the printer arrived my Kodak came back to life. I didn't return the HP since I figured the Kodak would die again soon. That was 3 months ago. The Kodak is still running. Turn it off for a few days and if you're religious, prayer wouldn't hurt.
1795847
Are you using a refilled cartridge or an "off brand"? I have found that either of these two products do not work well in a Kodak printer. I now only use genuine Kodak cartridges and have never had any trouble since. I hope this helps!!
891334
If you contact Brother, they can help. Their CSR Rep was able to help me Purge the print head and now I'm back in business. I got a back-up printer just in case.
2145309
You will probably have to open the printer and just press the cartridge, sometimes they get loose, if it still doesn't work, you will have to clean the nozzles of your printer.
927844
I really liked my Hero-until those problems started. I checked for tech reviews and found out this is a common problem with Kodak printers. Gieven that, I personally am not going to waste money fixing it.
1265935
Your experience with Kodak's customer "service" is the same as mine. Worthless! Sorry, I don't know how to solve your issue. I've tossed my Kodak and wouldn't go near another.
220420
I had same problem. Took it all open and nothing was there. Called company for help. She told me to do same as online instructions which didnt solve it. Then the cartridges wouldnt move anymore and her solution: replace it. OFFERED REFURBISHED ONE FOR $88.Mine was 13 months old. Why would I want another inferior product? It is in the trash and I bought a new Epson. Never to buy Kodak again.