How do I contact the manufacturer about a warranty issue?
796233
If it was purchased through Sparkling Tech, you will need to contact them about the problem. Most sellers who advertise through Amazon are willing to cooperate when it comes to their product. In fact, I have acquired some products which were so poorly made, I was surprised they were allowed to sell through Amazon. However many of these companies, the one thing that hurts them the most is a bad review. I too use this device and have had no issues with it. There could be some improvements made, I agree; such as the keyboard when not in use, shutting down after 10-20 minutes, so as not to drain the battery. As Amazon has a fulfillment policy for this seller, my suggestion is to contact Amazon first, who most likely will comply with the issue or direct you to the company or seller themselves, to correct the problem.
796234
Hello, I do apologize for the late reply. If you haven't got the info yet here is the email address to their customer service 2Fn5vwczx0DvB8@marketplace.Amazon.com. The company name is also Sparkling Tech, if that doesn't work go to Amazon website and hit the picture the sparkling tech link will direct you straight to them. Hope this is helpful. Once again sorry for the late reply.
31568
Get ahold of amzazons return department, and have them direct you. They must know how to contact the manufacturers warranty department.
1066194
I would go to the manufacturer's website and see if you can do their online Chat. Maybe they could help?
1745149
I emailed the seller, and they said there is no manufacturer's warranty. Too bad! I've heard so many reports that they don't last that I want one with a warranty as well.
868406
Considering warranty issues I would not exceed the manufacturer. recommendations
1443392
If you submitted the manufacturers warranty contact them directly or contact Amazon customer service.
1631842
For information about the manufacturer's warranty we recommend that you call the manufacturer, Kingston, at +1 (800) 435-0640.
927097
I would email the manufacturer through Amazon. I have found them to be very responsive.
80790
If the warranty is from the seller of course contact them first. If it is from the manufacturer you can contact them at (626) 571-5100 to see how to proceed.
1261522
I haven't had to use the warranty yet. I believe you go through amazon and they will tell you how to replace it.
247762
It's been a while since I purchased, but I don't believe there is a warranty with it from the seller, but certainly a manufacturer warranty. I would contact the seller for this information
1584597
I'm not sure, it's be more than 2 years that I've owned mine, but usually the warranty papers inclued with the equipment state to contact the manufacturer....
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
1943677
I have not had to use the warranty, but to the best of my knowledge, it is usually through the manufacturer. you can always start by contacting the seller and they would advise you.
1153740
The best thing to do is contact the manufacturer and discuss your concerns with them.
691327
I have the same issue and am trying to contact the seller for a replacement. 1 year warranty?
907095
I believe there is only a one year warranty on it, but I would suggest contacting the manufacturer.