I returned this today, Protective plastic coating on all 4 hooks was split and the metal rusting. Question: should I order again or is this typical?
1835420
Mine did not come like that. Sounds like they tried to get away with selling you a used one . Once again no consumer pritection
1835421
I have had mine for 2 1/2 months & it seems to be holding up. It should be replaced free of charge. If it were "me" I would have them send me another one.
1835422
How old is it? I have three of them for different vehicles and have not experienced any of the issues you mention. I'd say buy again.Great product
1835423
I would. I would have returned the one that I got but it was a going away gift and the party was the next day. The one I got looked used and beat up. The Amazon box looked perfect though so I know it didn't get that way during shipping.
1835424
Order again. Mine came in perfect condition. Friend just got one and hers came just like mine.
1922612
Exposed metal would certainly be subject to corrosion. As to the plastic covering, I can't answer that. Probably best to contact manufacturer and local code office.
1305819
Now that you brought this to my attention, I see what you mean about premature rusting of the screws. I haven't noticed because this seat is down 99% of the time in this particular bathroom. The material and/or coating for the screws must be sub standard for their intended use. I intend to go purchase something different, while I still can; I just hope that the wood can stand the change of screws. In addition, I will contact the company and let them know what is happening. I have pictures of each of the 4 screws; I can send them to you if you'd like, but I would need an email address for you. I can't attach them to this response. tjquigl@comcast.net Now that you brought this to my attention, I see what you mean about premature rusting of the screws. I haven't noticed because this seat is down 99% of the time in this particular bathroom. The material and/or coating for the screws must be sub standard for their intended use. I intend to go purchase something different, while I still can; I just hope that the wood can stand the change of screws. In addition, I will contact the company and let them know what is happening. I have pictures of each of the 4 screws; I can send them to you if you'd like, but I would need an email address for... » Read More Now that you brought this to my attention, I see what you mean about premature rusting of the screws. I haven't noticed because this seat is down 99% of the time in this particular bathroom. The material and/or coating for the screws must be sub standard for their intended use. I intend to go purchase something different, while I still can; I just hope that the wood can stand the change of screws. In addition, I will contact the company and let them know what is happening. I have pictures of each of the 4 screws; I can send them to you if you'd like, but I would need an email address for you. I can't attach them to this response. tjquigl@comcast.net « Show Less
902795
I ordered my rack directly from Titan. It is only $289 delivered if you order directly from them (sorry Amazon!) Their # is 800-605-8241 Their website doesn't list the hooks separately, so you'll have to call them.
1827426
Return it. It sounds broken and you don't want to risk electrocuting your fish etc. This is a great product - I love it and believe me I have had many others in the past- Return it as damaged.
1974494
Haven't had it that long but the product says that rust may occur in the creases where the rods attach if water gets into them. They provide you with waterproof seals (in the same color) so once the product is assembled, you can cover & protect the areas where the poles are connected from any water getting into it. Hope this helps.
622971
Well, you got my curiosity up! On the end of mine there's a 2" black plastic tube that's inside the "stainless steel" tube. The end of that does show a little rust but the water isn't dripping directly out of that but rather out of the plastic piece. When I zoom in on the picture mine looks slightly different. I think I would be inclined to return it for a replacement. Or perhaps they've changed it since I ordered mine in July. Hope this helps.
2192212
I'm concerned, too. There are two products identical to each other, one chrome and one stainless steel. I want the stainless steel model. But this one's 1-Star reviews show it listed as "Stainless Steel Finish" and rusting. I just have no idea what to believe.
1416580
hello there, I have the same issue , love the product and like you the rust is an issue that I have no idea what to do about.the best of luck to both of us. when the time comes, I will attempt to replace the hardware.
1169889
I suggest you return it immediately. The same happened to me the first time. I ran the risk and ordered it again and had better luck the 2nd time. The issue is I had to pay the plumber twice. Make sure the water does not stay inside the plastic compartment after usage. It will probably last longer.
2270174
The hooks were attached to the back of it in a kind of shrink wrap kind of package. But if you bought it on Amazon just return it to them. They will make it right
1777537
The hooks on mine are metal, but this is not the same product I purchased (mine holds up to 40 pairs, loads from the front and the compartments aren't covered with plastic, they are all canvas). So I can't guarantee the hooks on the product pictured will be the same.
699603
It has dawned on me that maybe the reason you aren't getting good results...is old porcelain layered on metal. It may have worn thru to base ?Just a reminder that sinks are one of our least expensive items to replace in kitchen :) Un-less you desire one of those top of the line "farm sinks".Anyway, good luck...just thoughts I wanted to share. GBW, Arizona
341167
I goofed and put the curtain in a pail of water with a touch of bleach to remove some mildew at the bottom of the curtain. Unfortunately, the bleach reacted with the metal rings and now I have rust stains all over the curtain. I cant get the rust out, so I'm ordering this exact curtain over again.
1586339
I looked at the photo the buyer from Texas posted, and the "rust" looks more like burnt on grease to me. Nothing a Scotchbrite pad couldn't handle. I'll upload a photo of the area where the handle touches the shank. It's spread apart so you can see that area more clearly. I've used these maybe 50 or 60 times since I bought them. If rust was going to form anywhere, it would start in this area. I don't put them in a dishwasher either. They clean up easily enough by hand.
2221388
No. It sounds like yours may have been a return. But I don't think a scratch or condensation will hurt it. Just make sure there is no rust or other damage and you should be fine.
1749381
We have 2. One actually broke after 4 months. I replaced it. The other has been up for 6 months. Really can't find anything else that looks ok and doesn't rust.