I have received 2 of these, both arrived with water in and on them, has this happened to anyone else????
1845601
Yes that's how they arrive you are suppose to purge the system before use... It's in the instructions when I got mine .... Which was 3 years ago.
1845602
I _think_ my second unit had water drops in the tank when it arrived. Both units that I have bought (both of which are operating fine and I love) came from the Amazon Warehouse rather than Amazon itself, and were out of their factory packaging, so I expected some abnormality and didn't think much about it.
1845603
Suncana says they test every machine, so it could just be sloppy packaging. On the other hand -- if you encounter any problems -- good luck. Suncana does NOT respond to phone calls or email, so you'll be out of luck. Be glad you bought from Amazon; at least you can return in the first 30 days.
107915
Nope. I've owned three, zero leaks. Could it be overfilled? If you can verify the leak (maybe from a line?) I'd send it back. Good luck!
788438
I did not have that problem with the one I purchased. Maybe, leave it outside in the sun, or immerse it in hot water? Good luck..
1285396
My first one leaked like yours. I threw it away and bought a new one. The new one has not leaked I would say return it!
114727
Did you get in touch with your vendor? Such a bummer huh? I am pretty sure it was a mistake and, hopefully they will send it to you soon.I bought a second one but I haven't opened it yet. Your post makes my wonder.
1208174
It is faulty, I have had several of these and once in a while you get one like this...sorry but they are cheap. The one I have now flows great too, like most do. It must be something to do with manufacture process...FYI
1014646
Maybe they had a bad batch..... you can return it if the one you get leaks. Mine was great.
1510671
Email them, if you can prove that you ordered the salt water one and received the fresh water one they should have to refund you or send you the correct one.
40247
When mine arrived it didn't work either. The water didn't get hot also. At the time I didn't have time to return it so I was out my money. I wouldn't recommend buying this to anyone.
1944857
I have 2 of these and no leak issues with either. Where is it leaking? If you are sure it's a seal issue, return and get a new one.
1546303
The same thing happened to me! I had another bottle that was almost empty so I was able to substitute one dispenser for another. I think that they are defective and should be returned.
1523994
There's definitely something wrong with these. I contacted amazon chat and they sent me replacements, but I'm sure if u tell amazon they are defective they will either refund u or exchange for a different one. I'm hoping so!
582577
Mine at least does leak. Al though its really cool, that is the only problem I' ve had. I really don't know if that is normal or not, nor how to fix it dew that the product has no refund nor changes.
1592718
I do not have that in mine! It could be defective,but if it holds water and there is no leak,and the place is not thin then I would not worry about it.IT hope this helps!!
389947
I'm sorry to hear you had a problem. Mine arrived in perfect condition, and I've been using it daily with no problems. I'm sure Amazon will help with the return and sending another one to you. I LOVE mine!
833736
Thank you for asking. unfortunately my thermo cooler started leaking the water from beneath soon i bought it hence did not serve me as i expected. i still have it and i am torn whether to trhow it away as a junk or what can be done.honstly i dont know what to do with it and this discouraged me soo much that i will never purchase anything from you unless you convinince me again that you really care for your customers. you advertised the electric water cooler as a new product but when i opened it, it was used it was not brand new as you advertised. anyway i am helpless under your mercy.Thanks and blessings
1875711
Nope...mine stayed in perfect condition! I wonder if it is caused my water damage? It's basically just memory foam...and I know sometimes memory foam acts weird if exposed to excessive amounts of water.