Rivals respond to Microsoft's CRM plans
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Blog: Salesforce.com, SugarCRM find bones to pick with Microsoft's depiction of its hosted Live CRM plans.
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New hosted CRM package offers customizable platform services, highlighting company's attempt to compete with SAP, Oracle, Microsoft.
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com September 13, 2004, 8:58 AM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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Claims 'deceit, negligent misrepresentation' over CRM deal
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com September 23, 2004, 10:28 AM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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com September 14, 2004, 7:32 AM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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NEW YORK - Hosted CRM (customer relationship management) evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer-service support functionality, launching a new Web site at Supportforce.com and announcing a batch of partnerships with top call center infrastructure vendors.
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com December 2, 2004, 12:29 PM PT. This priority jumped up two spots into second place as CRM returns into the spotlight among top software initiatives alongside directory services and open source.
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com December 6, 2004, 2:13 PM PT. This priority jumped up two spots into second place as CRM returns into the spotlight among top software initiatives alongside directory services and open source.
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By Benjamin J. Romano, The Seattle Times  Jun. 18--Just as a major episode in Microsoft's antitrust saga was  winding down, a complaint from its biggest rival threatens to push the  company's competitive practices back into the spotlight.
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It adds CRM functionality but faces competition from hosted services.
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com September 14, 2004, 11:36 AM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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Two leading midmarket CRM vendors released expansions of their platforms this week, branching further into the service side of CRM.
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com September 20, 2004, 9:38 AM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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Cisco Systems&#39; collaboration with Microsoft to target the SMB market is starting to bear fruit as the networking vendor Monday launched a new application that integrates Microsoft CRM with its VoIP platform.
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Microsoft has announced initial pricing and product information for its upcoming Dynamics Live CRM service.
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Targeted mainly at its VAR (Value Added Reseller) channel, Microsoft Dynamics CRM Version 4.0 was released to manufacturing this week.Version 4.0, code-named Titan, will be available in several versions: an on-premises application, a partner or VAR-hosted version plus a version of Dynamics hosted by Microsoft Dynamics CRM Live, the Microsoft-hosted deployment.All versions will share a single code base and the hosted versions use a multi-tenant architecture.Addressing its new upgrade message to its VAR channel, Microsoft officials said Version 4.0 includes an upgraded version of multi-tenant that will support multiple customers per server.Other upgrades include a choice of 25 languages and support for multiple currencies and embedded BI capabilities, including an ad hoc reporting wizard that will allow nontechnical users to create custom reports.Version 4.0 will also integrate with Microsoft?s unified communications platform, Microsoft Office Communications Server, along with its presence and location features.Although Microsoft will offer to host a version on its Live platform, the channel is the backbone of its strategy, according to most industry analysts.Josh Greenbaum, principal analyst at Enterprise Applications Consulting said that the Microsoft channel is so strong in the SMB market that it is the envy of all the other software vendors.?Everyone is trying to steal Microsoft channel partners. If you are an enterprise ISV there is no better and more mature channel than Microsoft,? Greenbaum said.Microsoft and Novell have the two oldest legacy channels in the industry, and Greenbaum called them, ?the nuts and bolts wizards.?In a prepared statement, Microsoft said it relies on its strong network of partner companies to bring technology to customers in the SMB marketplace, claiming over 400,000 partners.Dynamics CRM 4.0 is expected to be available in the first quarter.