The Four Rules for Ensuring Customer Loyalty in a Competitve Retail Climate
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The better the customer experience, the more likely that the customer will be a source of repeat business -  and conversely, a poor customer experience can lead to lost business as 7 of 10 customers who switch to the competition do so because of poor service. Learn how to keep your customers happy, loyal and shopping with you.
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By Rosemary Gallagher  GONE are the days when people visited their local bank or building society when they wanted a mortgage or savings account - and brand loyalty is becoming a thing of the past.
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Join HCL Technologies as they review case studies from three retail companies.  This white paper explains how to remain successful in the global competitive market, keep customers brand loyal, and increase your e-commerce presence.
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Seven secrets to long-term market dominance.
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Learn how to tell which retailers are performing well and which ones have some work to do.
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Cisco, IBM, Microsoft and SAP have the most loyal customers in IT, according to a report released today. The fact that they are some of the biggest, most successful IT vendors in
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Competition and merchandise are posing some big problems.
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As the case of Amazon.com reveals, maybe taking care of customers is something worth doing when you are trying to create a lasting company.
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When I put the accompanying quotes (below) side by side... ("You can&#146;t just ask customers what they want and then try to give them that. By the time you get it built, they&#146;ll want something new." -- Steve Jobs "Your most unhappy customers are your greatest source of learning." -- Bill Gates)
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Search patterns provide a surprising window into the minds of buyers and sellers in the current unsettled market
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Buy high or low? The tale of sales offers some insight.
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Many companies have an entry and consumers, while they may ultimately benefit, are left to figure out what to choose -- how to hook up, whether and when to jump in.
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New research indicates that many household names of the IT industry, including Dell and Microsoft, have been able to capture lasting feelings of customer loyalty.
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More and more retailers are employing rigorous scientific techniques to improve their bottom line.
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&quot;CRM is not a product. CRM is not an event,&quot; CEO Mike Lawrie says. &quot;It&#39;s a business strategy to drive companies closer to their customers.
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The strength of competitive advantage determines the margin of safety required.
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Report suggests many giants of the industry have been able to capture lasting feelings of customer loyalty.