RightNow Named a Leader in Independent Research Firm Customer Service Management Software Evaluation
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BOZEMAN, Mont., June 12  /PRNewswire-FirstCall/ -- RightNow(R) Technologies  today announced it was named a leader in Interaction-Centric CSM Software in the Q2 2007 Forrester Wave(TM) report, Customer Service Management Software (May 2007).
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(InfoWorld) - Wind River Systems has acquired technology that lets it provide an embedded Linux OS for devices that need responses in real time. Wind River has completed the acquisition of real-time technology, called RT Linux,Â from FSMLabs to complement its Linux-based embedded OS, said Glenn Seiler, director of Linux platforms for Wind River. Real-time capabilities allow a device or application to respond to an external event immediately as it occurs. The company's Linux-based embedded OS, Wind River Linux, didn't have these capabilities before, he said. Wind River acquired only RT Linux, not all of FSMLabs, Seiler said. FSMLabs will license RT Linux back from Wind River for sale in the enterprise market, so it will not compete with Wind River, he said. The companies did not disclose the terms of the deal. FSMLabs is available as an add-on technology immediately for both Wind River Linux and the Wind River Workbench developer tools, and it will be integrated into both of those products by the end of the year. Wind River is a public company and reported revenue of $266.32 million in its 2006 fiscal year. Wind River did not have a Linux-based embedded OS until three years ago, Seiler said. The company's main source of revenue in its more than 20-year history has been its Wind River VxWorks real-time embedded OS for devices in various markets, such as aerospace, defense, automotive, industrial, and networking. Seiler described a real-time OS as one that has a rapid-fire response time to external events. "Real time means the response is in real time, measured typically in microseconds or milliseconds, as compared to an enterprise/batch environment, where things get scheduled to occur," he said. This kind of OS is required for devices like robots, the pilot stick of a helicopter or airplane, or the navigation or braking system of an automobile, to name just a few, Seiler said. Before the acquisition of RT Linux from FSMLabs, Wind River's Linux OS had soft real-time capability, which means it could guarantee the fastest response possible according to the limits of a device or application maybe 80 percent to 90 percent of the time, Seiler said. Now, having real-time response capabilities in its Linux OS makes Linux-based embedded systems possible for multibillion-dollar markets, such as aerospace, defense, and the mobile phone industry, he said. MontaVista Software also provides an OS that has soft real-time capability, and it is working to deliver real-time capability. Linux heavyweight Red HatÂ also hired a team to support development efforts to increase Linux response times and is eyeing moves into real-time Linux.
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(InfoWorld) - Integrien this weekÂ will unveil capabilities in its flagship systems management software thatÂ it says will enable IT staffs to more quickly diagnose the cause of application performance problems and reduce post-mortem troubleshooting. Alive 5.5, which starts at about $100,000, includes new features for better predicting application performance problems across distributed networks, the company says. The software compares "Problem Fingerprints," or known issues with popular applications such as SAP, against anomalous events in real time to more quickly diagnose slow response time or other application problems. In some cases, the known fix to the problem would also be stored in the fingerprints library, which would speed problem resolution as well as diagnosis, the company says. "We have enhanced the product to spot predictive patterns and alert IT managers as a problem slowly starts to happen," says Kevin Strehlo, vice president of marketing. He says Integrien also updated the software to provide more fine-tuned thresholds. Because it learns normal behavior, Strehlo explains, Alive 5.5 can detect abnormal behavior and reduce the number of false alerts IT managers receive. This version also features an AJAX-based display of "actionable" information within Alive's dashboard view. Alive 5.5 runs on a centralized server, and using open APIs, collects monitoring data from Web and application servers as well as databases. The software discovers the path an application takes across the infrastructure to deliver IT services, and then determines a baseline of normal behavior to alert users when any components don't perform up to normal standards. Integrien, which competes with the likes of BMC, Netuitive and HP with its Mercury Interactive acquisition, also updated the product with 72 SAP-specific metrics to speed problem detection and added support for applications based on Oracle Application Server and Oracle eBusiness Suite.
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New Red Hat CEO Jim Whitehurst says the company will focus on its Linux OS and middleware while improving customer service.
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Compuware this week is upgrading its Vantage application service management software to highlight predictive analysis and performance assessment.
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New product from Pegasystems lets customers apply predictive models to business processes without complex coding.
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BOZEMAN, Mont., Feb. 26  /PRNewswire-FirstCall/ -- RightNow(R) Technologies  today announced it will be presenting at the Montgomery Technology Conference in Santa Monica, CA on Tuesday March 6, 2007 at 2:00pm PT.
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SAN JOSE, Calif., Oct. 26 /PRNewswire-FirstCall/ -- Notify Technology Corporation (BULLETIN BOARD: NTFY) , today announced that its NotifyLink Enterprise Mobility Solution for Novell GroupWise has been enhanced
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CinemaNow Inc., the Internet-based movie service, is a rarity in Hollywood &#151; a company that eagerly embraces Microsoft Corp. technology and relies on it exclusively to transmit, protect and display the movies it rents to customers. Then again, Microsoft is a major investor in the company, which is also owned by independent studio Lions Gate.
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Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that DKV Seguros is successfully managing customer relationships using Siebel Healthcare.
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Four companies based in the northwest suburbs recently received innovation awards from the Smaller Business Association of New England, a trade group headquartered in Waltham. They are: Ahura Scientific Inc. of Wilmington, an optical technology specialist; Volicon Inc. of Burlington, a supplier of broadcast technologies for streaming video content; SupplyScape Corp. of Woburn, whose software products are aimed at helping ...
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By Jan Norman, The Orange County Register, Calif.  Feb. 6--Quality Systems Inc., Irvine provider of software for the medical  industry, said the U.S.
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Analyst firm IDC has named IBM (NYSE: IBM) an industry leader for independent software vendor (ISV) programs across the areas of marketing, technical, and sales support.
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Company targets software-as-service businesses with Âon demandÂ database program.
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InfoWorld - Compuware this week is upgrading its Vantage application service management software to highlight predictive analysis and performance assessment.
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Prospective buyers of third-party enterprise applications software maintenance and support company TomorrowNow need to move fast if they want a piece of the action.
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Since 1993, Siebel dominated the market for customer service software. In recent years, however, it has stumbled. Can it regain its former glory?