Is open-source software support better than closed-source software support?
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Open source doesn't necessarily automatically translate into better paid support for customers.  But it does offer a lot more options and aligns customers with vendors more tightly.
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Stick to the knitting Microsoft must work with, not against, open source otherwise it risks sacrificing developer support and credibility among customers - even Windows loyalists.â¦
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'Open source' means lots of people and resources can help, but here's a reference for both beginners and the experienced.
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TechWeb - As Linux running on x86 servers continues to grow in corporate data centers, questions remain as to whether the open-source operating system introduces a higher level of management complexity than the proprietary Unix systems it replaces.
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Is open source software better than you think? Comment I got some flack recently for daring to suggest (or appearing to) that open source software (OSS) should be "fit for purpose" (here).â¦
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As open source becomes pervasive, software giants like Microsoft, Oracle and Sun are adapting in different ways.
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Among the factors sited: the ability to customize the software and avoid vendor lock-in.
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There is a fascinating article on Groklaw called Searching for Openness in Microsoft's OOXML and Finding Contradictions. One of the most relevant comments in the article is "So, they plan to be the only one in the Linux world that can actually interoperate with Microsoft. How do you think they will achieve that? By sharing? On the contrary, they already market themselves as uniquely interoperable, which means they get to interoperate and you don't, unless you are their paying customer."  There is also the Novell comment, "Only Novell has Microsoftâs endorsement as its partner to drive Linux-Windows interoperability."
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Brian Aker talks about the differences between community and company open-source, how to get started in the open-source world and what the future holds for database services "in the cloud."
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It's not so much that there aren't workable business models around Open Source. But life is so much easier when those models can include pieces that people have to pay for as well.
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Like many, I was pretty shocked by the recent Microsoft-EU deal to settle the long-running investigation into interoperability issues.  This was not so much because of the way Microsoft has used every kind of delaying tactic it could before eventually agreeing (for the nth time) to try harder in the future.  My real dismay was provoked by the gap between appearance and reality â a chasm that I think bodes ill for the future of open source. read more
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InfoWorld - Ask Plone users what they like best about the open source content management software and chances are a key feature they&#39;ll list along with ease of use and multilingual support is the community of experts that&#39;s grown around the product.
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Google is in the online ad-service business. Why does it lavish attention on software developers and open-source projects? Kicking offline Web apps into gear
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Blog: It's true that open source applications and infrastructure don't necessarily play well together today, as Microsoft suggests.  But it's also true that more than enough integration is in place for current market demand.
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It's worth checking out open-source alternatives and virtualization that's built into processors and operating systems, analysts advise.
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TechWeb - Open source projects can flounder without strong leadership. JBoss' new team must keep that from happening.
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The dangers of software patents for free software have always been a hot issue.  But with the news that Red Hat and Novell are being sued for alleged patent infringement by IP Innovation, the matter has moved from theory into practice.  In fact, in the battle against software patents, it turns out that the open source world already has a rather powerful weapon in its armoury â even if it's one that few people know about. read more