CSX Intermodal using CRM software with handhelds
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CSX Intermodal has about 500 independent truckers using RIM BlackBerry devices to report their progress in deliveries, get notices of changes in routes and more.
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Fujitsu Limited, Hitachi, Ltd., and NEC Corporation have released their jointly developed messaging software as open source. This software implements the Web Services Reliability (WS-Reliability) standard, a
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MDM today announced a new mobile travel solution application for Palm OS and other platform handhelds. Directions on-the-Go offers navigational assistance without the need for a GPS or wireless connection.
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Fully integrated ERP, CRM, and accounting for small to midsized businesses. Graphical client runs on Linux, Mac, and Windows (built with open source Qt framework). Business logic resides in PostgreSQL database server. Fully international-ready.   We're happy to announce the beta release of PostBooks - the free edition of the xTuple ERP Applications, version 2.3.1.  This is primarily a bug-fix and cleanup release, although there are more new features that you would typically find in a minor "dot release."  Please see the release notes for details on the over 100 new features and enhancements, including a long-awaited fix to the multi-location/lot/serial can't-cancel snarl (if you're a longtime user, you know what I'm talking about).  This will be a short cycle, and we probably won't do another beta unless we find some real issues - so please have a go at it, and let us know what you find!  Best way to contact us is the forums at www.xtuple.org.  After 2.3.1 final is released, we will be kicking off the 3.0 development cycle, and will have a great deal to say about roadmap, architectural improvements, and long-term vision.  Stay tuned!  More details below...      Release Notes xTuple Applications OpenMFG - PostBooks Version 2.3.1Beta1 February 8, 2008 ==================================  This is the first Beta release of version 2.3.1, marking the end of new feature development for this release cycle. We move now into refining, testing, and bug fixing mode leading up to the final release.  Highlights of this Beta release include the following:  * Consolidated Invoice by Customer * API views for Item, BOM, BOO * Print Travelers in batch * Credit Card support for Authorize.NET * Split Receipt capability * Redesigned CRM Account screen   ==================================  The following features and bug fixes have been added to the applications since the release of 2.3.0:  New Features:  * [Accounting] Added option to print a Sales Journal from Unposted Invoices screen * [Accounting] Added ability to split a receipt so it may be partially vouchered * [Accounting] Enabled time based credit hold capability in OpenMFG * [Accounting] Moved Chart of Account to first position in "Accounts" menu structure * [Accounting] Added ability to view Voucher line detail from Vendor History * [Accounting] Added ability to view Voucher line G/L detail in Vendor History * [Accounting] Added PO# column in Vendor History * [CRM] Added the ability to see merged comments from the Account window for subordinate Customer, Contact, Vendor and Tax Authority records * [CRM] Added the ability to see opportunities from the Account window * [CRM] Added default Address to CRM Account master * [Manufacture] Added more right-click options to manufacturing windows * [Manufacture] Added new Work Order schedule by Work Order Number display * [Manufacture] Added CANCEL button to lot/serial distribution screen * [Manufacture] Added batch printing capability for Travelers * [Purchase] Reorganized layout of Voucher screen * [Purchase] Added New Event For PO Line Item Insert * [Sales] Multiple additions to Customer Information Workbench, including: A button linked to CRM Account screen; a button linked to A/R workbench; a QUERY button to refresh all the information in this screen except for C/C payments; Invoice list shows 0 and non-0 balance, with most recent records at the top; right-click on Sales Order to find two more menu options (i.e., Shipment status and Shipment information); credit limit added; and credit status made bold * [Sales] Added support for lot/serial and Characteristic printing on Packing Lists * [Sales] Allowed viewing and editing of Sales Orders associated with Returns by right click from R/A line items * [Sales] Allowed credit to be given on replacement Return Authorizations * [Sales] Multiple CRM Account/Customer Workbench enhancements, including: Added a button to launch Customer Workbench from Account window; right-click launch to Sales Order from Invoice Items; allowed printing of Sales Orders, Invoices, and Credit Memos on Customer Workbench; launch Cash Receipt from Invoice tab; link to jump to Shipment tracking from invoice; added due date of Invoices; late Invoices displayed in RED * [Sales] Added Batch Manager support for automatic allocations * [Sales] Added the ability to consolidate Invoices by Customer * [System] Changed term "Buffer Management" in Neo menu to "Constraint Management" * [System] Added Authorize.net Credit Card processing capability  Bug Fixes:  * [Accounting] Fixed error received when canceling Cash Receipt * [Accounting] Fixed Check Register to print detail * [Accounting] Fixed Credit Card error received when posting Cash Receipt * [Accounting] Restored TAB order on Expense Category * [A/P] Re-enabled copy function of in Bill of Operations list * [A/P] Fixed screen resizing problem on AP open Items screen * [A/P] Fixed error when attempting to copy an Item Site * [A/P] Added line Characteristics and missing Notes to Quote report * [A/P] Fixed problem preventing printing of CheckFormat.xml report * [A/P] Fixed AP Credit Memos to use Terms from Vendor file * [A/R] Fixed open AR Items screen resizing problem * [A/R] Fixed issue where wrong Customer Invoice was appearing on Customer Information Workbench * [A/R] Fixed loophole where Cash Receipts against Credit Cards could be deleted after the Credit Card charge has been processed * [A/R] Fixed problem preventing processing of Credit Card refund against a Customer Deposit * [A/R] Fixed erroneous error when posting Misc. Invoices * [G/L] Fixed issue with Budgets not updating properly * [CRM] Enabled inactive flag for To-Do Items * [CRM] Fixed issue with To-Do List right-click options being disabled incorrectly * [CRM] Fixed issue with To-Do List requiring two 2 clicks to enable EDIT button * [Inventory] Fixed ISSUE ALL BALANCE button on Issue Stock to Shipping screen to honor sufficient Inventory requirement * [Inventory] Fixed issue preventing deletion of posted Count Slips from the Count Slip Edit List * [Inventory] Fixed issue allowing return of different Serial Numbers when returning line items back to stock * [Inventory] Fixed error received when trying to return stock from Shipping * [Inventory] Added lot/serial group back to the default Packing List * [Inventory] Fixed issue preventing selection of Location radio button on Item Site screen * [Inventory] Prevented entry of duplicate Warehouse Locations * [Inventory] Enforced relationship between "Stocked" flag and Order Level on Item Site screen * [Inventory] Fixed error received when attempting to delete an Item * [S/R] Disabled "Require Sufficient Inventory" option on Issue Stock to Shipping screen if S/O Allocations are enabled * [S/R] Enabled RA line item notes to transfer to S/O's linked to RAs * [Manufacture] Enabled backflush of Job Item Work Order Material Requirements * [Manufacture] Fixed issue preventing posting of Misc. Production when "Track Machine Overhead" is flagged as "with General Overhead" * [Products] Fixed issue causing Copy Item function to be slow when all options are selected * [Products] Prevented users from select anything but Material Issue UOMs when entering a BOM item * [Products] Prevented deletion of Bills of Materials having valid revisions * [Products] Fixed issue causing BOM components not to be copied when copying a BOM * [Products] Fixed issue preventing addition of BOO items * [Products] Restored missing Characteristics tab to Item master * [Products] Disabled editing of Max Desired Cost currency on Item master * [Products] Liked UOM ratio formatting to Locale setting * [Products] Fixed PostBooks only issue preventing deletion of Items * [P/D] Fixed BOO report to ignore expired Operations and also added missing information * [Purchase] Changed PO report definition to dynamically find Warehouse Address * [Sales] Enabled alternate Shipping Warehouse for Return Authorizations * [Sales] Fixed issue with Availability information not being displayed on the RA Item screen * [Sales] Fixed issue with new Order value being overwritten when using RA authorize buttons * [Sales] Added Shipping Warehouse label to RA Item screen * [Sales] Fixed issue preventing creation of Sales Account Assignments if Returns are enabled * [Sales] Added filtering on RA header to only show valid Sales Orders for specified Customer * [Sales] Fixed issue with extraneous lot/serial numbers showing up on Invoices having RA processing in their past * [Sales] Enabled changing of RA line item dispositions after line items are created * [Sales] Fixed issue where default Warehouse always was showing for returns, regardless of Warehouse specified * [Sales] Fixed issue preventing printing of RAs * [Sales] Fixed error found when attempting to create Work Orders in S/O and R/A for Items that had BOM items with no Item Site * [Sales] Fixed error received when selecting to cancel a newly-created RA after adding a line item * [Sales] Hid browse button next to New Order field on RA header * [Sales] Fixed crash behavior when showing pending availability on Sales Order item screen * [Sales] Fixed pending availability as indented BOM on Sales Order Item screen to properly show deeply nested BOMs * [Sales] Fixed issue with RA Checks getting a -1 value at first * [Sales] Fixed issue with RA item credit exceeding original qty. * [Sales] Fixed failing update of salesorder api if no shipto is given * [Sales] Fixed Customer screen to use AR Terms only * [Sales] Fixed issue with right-click options working inconsistently in Inventory Availability By Customer Type screen * [Sales] Fixed issue with Notes not saving on Returns * [Sales] Fixed font color inconsistencies on Inventory Availability By Customer Type screen * [Schedule] Fixed planning BOM percentages to work properly * [System] Fixed error message received when running the createbufferstatus function * [System] Fixed XML import error received with Item Type is "Job" * [System] Rescaled user's initials field on Maintain Users screen * [System] Removed non-functional Verisign credit card authorization option * [System] Fixed issue preventing Hot Keys from working * [System] Fixed Item view which was incorrectly allowing inserts without a Class Code * [System] Fixed issue causing Credit Card configuration screen to crash * [System] Removed invalid XML found on Credit Card posting * [System] Fixed issue with Item Characteristics being hidden when multi-Warehouse functionality was disabled * [System] Fixed XML import to read ID and Note codes properly * [System] Fixed issue where Yahoo XML contains Freight information not found on Sales Order * [System] Fixed issue with actual Yahoo Store XML Order Numbers being out of range * [System] Fixed issue which required Post Journal Entry permission to post any transaction in the system * [System] Improved wording of error code returned when issuing to Shipping
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It's official: Salesforce CRM tools work with Safari on Mac OS X machines.
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The company seems to be focused on developing a solution that would enable users to access complete directions and maps using a portable device.
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A new product lets workers combine simple bits of software to create business tools.
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(InfoWorld) - The North American sales arm of Singapore Airlines Ltd. is halfway through a project to use on-demand software from Salesforce.com Inc. to improve collaboration between its home-based corporate travel staff. Following the lead of some of its peers in the industry, Singapore Airlines is requiring corporate business travel sales staff to work out of their homes to pare down infrastructure costs. The sales staff is spread out in cities including Boston, Chicago, Denver, Houston, Philadelphia and San Diego. The issue the airline and other companies are grappling with is how best to foster collaboration between such geographically scattered staff while also increasing efficiency and driving more sales. Prior to initial deployment of Salesforce.com's hosted sales automation and marketing software in April, the sales staff relied on e-mail and offline meetings as its main method for communication and collaboration, according to Michael Stellwag, manager of direct sales and marketing for the Americas at Singapore Airlines. About 18 months ago, the airline decided a sales force automation tool could help bring its home-based sales staff into closer collaboration with each other. Singapore Airlines took an in-depth look at products from three vendors over the course of six months -- Sage Software Inc.'s Act contact management software, enterprise applications vendor Saratoga Systems' CRM (customer relationship management) product, and Salesforce.com's hosted sales force automation and marketing offerings. The airline particularly liked Salesforce.com's on-demand approach since the application could run without support from Singapore Airlines' IT staff. The airline closed a deal to use Salesforce software as the software vendor's fiscal year ended on Jan. 31, 2006. From late 2005 through early 2006, Salesforce.com experienced a series of much publicized service outages. "We didn't place too much emphasis [on the failures]," Stellwag said. "Companies like Salesforce.com live and die by availability and we were confident the problem would be fixed. It didn't seem like anything more than a blip on the radar screen." Once the application was up and running, Stellwag began to check out Salesforce.com's AppExchange Web site where the vendor showcases both its own on-demand add-ons and applications developed by third parties to be used with the Salesforce software. "I looked at the broad array of applications and got hooked," he said. Of particular interest have been applications that address the specific needs of the airline industry, according to Stellwag. So far, Singapore Airlines is using 14 AppExchange applications including user adoption dashboards that measure how frequently the sales staff use the software. He also highlighted an application that integrates the Hoover's company database, an important source of sales leads for the airline's staff, with the Salesforce software. Looking ahead, Singapore Airlines wants to find ways to help sales team members be more efficient in how they set up trips to meet customers by doing mash-ups between Salesforce and mapping software from Mapquest Inc. and Google Inc. So far, about a dozen home-based salespeople are using the Salesforce software, with several more individuals to go live shortly. "Longer term, the number of home-based sales team members could jump considerably," Stellwag said. The sales staff particularly like the hosted software's offline module which enables them to access the basic functionality of Salesforce without needing an Internet connection. "People are communicating more than ever before," Stellwag said. "Everyone can see everyone else's details to facilitate greater cooperation and communication and for everyone to see how everyone else is doing." That ability to view colleague's sales progress acts as a self motivator for staff to ensure their efforts are at the level they should be, he added. Sharing calendars and task lists is proving extremely helpful in enabling the airline to put together an account team focused on a particular company, despite the sales team being based in different locations. Soon, the airline will roll out IBM Corp.'s Lotus Notes groupware to its sales operation in the U.S. and Canada, which had previously been using Microsoft Corp.'s Outlook Express. Stellwag is looking forward to the integration of Notes with Salesforce to enable further collaboration. "Salesforce has been successful at increasing productivity and has had a significant impact on our sales success," Stellwag said. "This is an experiment being watched very closely by executives in our worldwide headquarters in Singapore." When the project ends in about a year's time, if it has continued to meet a number of preset key performance indicators, the door could be open for a wider deployment of the hosted software. Â
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(Sterling Commerce)  In September 2007, Computerworld invited IT and business leaders to participate in a survey on integrationand interoperability at their organizations. The survey was fielded through an invitation onComputerworld.com. The goal of the survey was to gain a better understanding of the issues surroundingintegration and interoperability. While commissioned by Sterling Commerce, all data for this survey wasgathered and tabulated independently by Computerworld Research. The following report represents top-lineresults of that survey.
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(InfoWorld) - Salesforce.com is drawing particular attention to the analyticsÂ customization capabilitiesÂ it plans to offer in the next version of its hosted CRM (customer relationship management) software, known as Salesforce Winter '07. At an event due to take place Wednesday in London, Marc Benioff, the vendor's chairman and chief executive officer, is expected to preview analytics and dashboard mash-up capabilities as part of his "Future of Software" presentation. The announcement is part of a gradual run-up to the release of Winter '07, theÂ 21st generation of the on-demand CRM software, which is due to become generally available in the fourth quarter of this year. Analytics is loosely defined as the analysis of data contained in a company's enterprise applications to help highlight potential business trends. Being able to spot such trends early can help firms improve the speed and quality of their decision-making. Other CRM players including Microsoft, Oracle, and SAGÂ are increasingly placing more emphasis on their respective analytics offerings as key product differentiators. For instance, Oracle announced last month that it would add more real-time predictive analytics to its business intelligence, middleware, and applications afterÂ acquiring intellectual property assetsÂ from Sigma Dynamics. While the main theme of the current version, Salesforce Summer '06 which debuted in July, was integration between Salesforce.com's CRM offering and third-party products, the watchword for Winter '07 is "unlimited customization," according to Ariel Kelman, the vendor's director of AppExchange product marketing. Since Salesforce.com officially went live with AppExchange in January, a network to host third-party and custom applications and integrate them with Salesforce.com's CRM software, the vendor has seen plenty of demand for analytics offerings, he said. In Salesforce Winter '07 users will have the ability to fully componentize the on-demand CRM application's analytical dashboards so that they can mash up or bring together components of different vendors' business intelligence (BI) software which they can then share and manage. Users will be able to engage in a wide range of BI activities which can be displayed on their dashboards within Salesforce including supply chain analysis, complex what-if scenarios and profitability analysis. Business Objects is Salesforce.com's first BI partner to participate in an analytics mash-up between its Crystal Xcelsius data visualization offering and the hosted CRM software's dashboard framework, Kelman said. Other BI partners expected to support the mash-ups number around 13 initially and will include open-source player JasperSoft, he added. Analytics, e-mail marketing and sales tools have been the most popular offerings on AppExchange since January, but Kelman is already starting to see a second wave of component categories gaining more and more user interest. This next wave is around human resources, financials and IT tools, he said, along with project management, bug tracking and quality assurance. Although Salesforce.com remains focused on supplying hosted CRM, its AppExchange network continues to expand its capabilities to provide all kinds of business components, not just those with strong ties into CRM. Other features for Winter '07 include a new user interface based on Ajax or asynchronous JavaScript and extensible markup language, a hook-in to Cisco Systems' computer telephony integration option and full support for IBM's Lotus Notes collaboration software.
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It lets users access CRM data with same device that many already use for wireless e-mail.
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An airfare predictor and subway guide, restaurant reviews and car sharing
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Organizations face increasing pressures to optimize IT performance while reducing IT costs.  Until now, few organizations had tools to increase Service Level Compliance, adopt ITIL and convince C-level executives that the IT department aligns with business priorities.  Magnum Technologies' Business Service Management whitepaper explores these issues offering client-proven solutions to current problems facing IT organizations.
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Handheld computers developed to cut ticket fraud on the Metro have attracted interest from train companies across Britain and abroad.
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EnterpriseWizard this week is releasing the 2.0 version of its CRM application, a product built on top of its SaaSWizard Web application development platform and designed to be easily customizable.
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New Navision 4.0 application includes financial, e-commerce, and CRM tools.
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Commercial open source CRM providers have established their presence in the CRM market in relatively short order, with at least four companies -- Sugar CRM, Ohioedge Anteil, Compiere -- setting up shop over the last year.