Integrien finds problems, reduces troubleshooting
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(InfoWorld) - Integrien this weekÂ will unveil capabilities in its flagship systems management software thatÂ it says will enable IT staffs to more quickly diagnose the cause of application performance problems and reduce post-mortem troubleshooting. Alive 5.5, which starts at about $100,000, includes new features for better predicting application performance problems across distributed networks, the company says. The software compares "Problem Fingerprints," or known issues with popular applications such as SAP, against anomalous events in real time to more quickly diagnose slow response time or other application problems. In some cases, the known fix to the problem would also be stored in the fingerprints library, which would speed problem resolution as well as diagnosis, the company says. "We have enhanced the product to spot predictive patterns and alert IT managers as a problem slowly starts to happen," says Kevin Strehlo, vice president of marketing. He says Integrien also updated the software to provide more fine-tuned thresholds. Because it learns normal behavior, Strehlo explains, Alive 5.5 can detect abnormal behavior and reduce the number of false alerts IT managers receive. This version also features an AJAX-based display of "actionable" information within Alive's dashboard view. Alive 5.5 runs on a centralized server, and using open APIs, collects monitoring data from Web and application servers as well as databases. The software discovers the path an application takes across the infrastructure to deliver IT services, and then determines a baseline of normal behavior to alert users when any components don't perform up to normal standards. Integrien, which competes with the likes of BMC, Netuitive and HP with its Mercury Interactive acquisition, also updated the product with 72 SAP-specific metrics to speed problem detection and added support for applications based on Oracle Application Server and Oracle eBusiness Suite.
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Integrien is attempting to pushing into the front lines of vendors a new generation of&#160;IT optimization tools&#160;with Alive 6.0, set to be released next week.Integrien competes with companies such as Netuitive, offering software designed to monitor production systems and adaptively learn the vagaries of a given IT environment.Alive incorporates algorithms that crunch data from monitoring software like&#160;IBM&#39;s Tivoli and Hewlett-Packard&#39;s OpenView&#160;to provide real-time analytics, which are viewable through a graphical user interface that has been redesigned for this release, according to Integrien, based in Irvine, California.It is also possible to take historical system data and load it into Alive, according to Integrien. The algorithms can analyze that information to give the software a head start of sorts when it is moved into production.Alive 6.0 includes new algorithms focused on reducing the number of unnecessary alert notifications, as well as &quot;alert&quot; analytics that can predict future problems based on ongoing events. The software also now has a role-based graphical interface that can provide views tuned for various workers within IT departments.The software is also designed to be integrated with e-mail programs, trouble-ticket systems or mobile devices such as pagers. Getting system performance information in mobile form is key to freeing up IT workers&#39; time, since they won&#39;t have to remain stationed at a screen, CEO Al Eisaian said.Integrien officials make much of the under-the-hood coding in the product.The firm&#39;s CTO, Mazda Marvasti, has a background in statistics and probability, and has &quot;15 Ph.D&#39;s&quot; working on the algorithms at the core of the software, according to Eisaian. &quot;We really invested in the R&amp;D,&quot; he said.Pricing for Alive starts at about $50,000 and an average deal amounts to about $400,000, Eisaian said.Integrien&#39;s main challenge is figuring out how to address various workgroups within IT departments, such as application development or testing teams, according to Stephen Elliot, an analyst with IDC.&quot;Some of this budget is being allocated toward earlier in the lifecycle,&quot; Elliot said.Integrien has been &quot;thinking about this for a while,&quot; following feedback from one analyst, and is trying to engage other members of the IT shop, according to Steve Henning, Integrien&#39;s vice president of products.
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