Consumer groups support ending cell phone surcharges
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Two consumer groups back a new bill aimed at cutting fees charged to cell phone customers.
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Some cell phone companies charge  their users $100 to $200 to end a contract no matter what the  reason and disguise their own charges as taxes on bills,  witnesses told a congressional panel on Wednesday.
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At a local neighborhood grocery store, customers may soon be able to pay for their purchases with a quick wave of their cellphone, doing away with the need for wallets, loyalty cards and even cashiers.
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Customers should be able to keep their phones--not just their numbers--when switching carriers, some suggest.
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Consumers increasingly are moving away from using fixed-line phones together with cell phones to using cell phones for all or most of their voice calls, according to a study carried out for Nokia (NYSE: NOK) by UK market research company MORI.
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Government regulators approved rules yesterday that would phase out discounts the four major regional telephone companies offer rivals for access to their networks, a move likely to lead to higher phone bills for some 18 million residential phone customers served by AT&amp;T Corp., MCI Inc., and other carriers.
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In our zero-sum service economy, complaining can be necessary -- which is why the cell phone company shouldn't have dropped its customers
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While mobile operators claim to be cutting the cost of roaming, their efforts are just a smoke screen and have no appreciable effect on charges overall, a European consumer rights group has said.
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Business & money: Consumer group Which? calls for ban on mobile phone cashback deals
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Eight consumer and public-interest groups filed a complaint with the U.S. Federal Communications Commission, saying mobile phone providers should not be able to block text messages from political groups and advertisers.
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A consumer advocacy group has expressed outrage over Apple Inc.'s battery replacement program for the iPhone, while developers and hackers are trying to figure out ways they could expand the capabilities of the hot new gadget.
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DEDHAM, Mass. --(Business Wire)-- Dec. 6, 2004 -- First-of-its-Kind Offer Liberates Consumers from a Lifetime of Phone Bills with One Payment of $999.
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Verizon Communications Inc. said yesterday that it was dropping a "supplier surcharge" on its high-speed Internet service for retail customers, less than a week after the Federal Communications Commission wrote the company, asking it to explain the reasoning for the charge.
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Cell phone customers increasingly complain--and sue--over mysterious, hard-to-cancel charges on their monthly bills.
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Sprint is canceling some fees it charges to cover its own costs and replacing them with other âregulatoryâ and âadministrativeâ fees. The money goes to Sprint, not the government.
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Will the carrier's call connect with consumers?
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The Apple iPhone controversy has raised consumer awareness about the issue of locked cell phones--and that's a good thing.