Quality and service issue
348517
It is installed.  The stopper won't stay shut.  It's plastic, not so great for the high price on this product.  Though it took a bit of a wait, I connected with Moen service and they are shipping a metal replacement part for the stopper.
3656277
Same problem here. The toilets were below standard for the amount paid and did not work properly. Disappointing from Amazon. We never had any problems before and all of a sudden we have 3 big problems that cost us more than 4000$.
3524438
I've had this computer for a year. One morning my computer started having numerous issues (fine the night before, shut it down, left in same place, rebooted and bam, problems). It kept restarting itself, the speakers became static-y and warbled, and it wouldn't connect to the internet, hardwired or wireless. Fortunately, it was two weeks before the warranty expired (that was my only bit of luck). After two days on the phone with Acer, I was instructed to send it to the repair center in Texas (at my expense). I paid for two-day shipping. I got it back 12 days later, saying they had replaced the hard drive. ALL OF THE PROBLEMS STILL EXIST. Clearly they hadn't tested. Within ten seconds of starting it up, it restarted itself, and it has done so 3 times in the last hour, speakers have exact same problems, and it won't connect to the internet. I am now into my third call with Acer and the best they will do is pay for me to ship it back to them via ground. After 12 days of their having it, I expect them to do better. When I asked what it takes for them to offer to ship both ways overnight, he said when the issue isn't fixed after the second time. GREAT. Now I have that to look forward to.
328311
First, let me say that this phone is great.  I have been a longtime Samsung user, switched and I do not regret the switch, but the Huawei customer service has been less than stellar.  Within a month of receiving my device, the included wall charger stopped working.  It wasn't a huge emergency as the device also comes with a SHORT USB charging cable.  The wall charger has its own warranty which is good for 12 months.  I emailed Huawei USA customer support to find out what needed to be done to do a warranty replacement.  The response instructed me to call their support number and they could take care of it.

To my surprise, when I called I did not have to wait more than 1 minutes on hold.  That was the best thing about the entire conversation.  I got an agent and explained the situation.  She specifically asked if the device was still charging with the included USB cable - yes.  After that question she proceeded to tell me that the only way to do a warranty replacement was to send in my ENTIRE DEVICE, so their company could verify that the cable (and not the phone) was faulty - obviously if it is still charging with the other included cable it is fine.  Once that was verified, they would return my device and a warranty replaced charger to me.  That entire transaction was supposed to take up to 2 weeks.  Really?  She then went on to say that most people don't want to be without their phone, so they don't do the warranty replacement and just buy a new charger out of pocket (what a profitable business model).

In my opinion that is a very poor business model.  I spent $600 on a phone and have a reasonable expectation of quality.  If quality is a problem I expect customer service to address the issue (particularly when the item is under warranty and less than 30 days old) with as little inconvenience to me as possible.  I thoroughly read the warranty (which is published on the Huawei website) and it does not state anywhere that the ENTIRE DEVICE needs to be remitted in order to do a warranty claim on the charger (which is probably amounts to a $3 part).  I will likely NOT purchase anything from this company in the future as a result of the poor customer service.
2114715
The Good:
- Capsules are easy to use and create no mess to clean up
- The unit is attractively designed
- The unit warms up quickly
- The capsules are high quality products

The Bad:
- The reservoir seating mechanism is such that I am unable to remove the reservoir without spilling the water.  It takes moderate effort to remove and, all of a sudden, it breaks free causing a small spill every time, even when I try to remove it in a very controlled manner.
- My unit malfunctioned by failing to brew properly and having a backflow problem within a month.  I haven't seen either issue in other reviews, so it's probably a fluke. Sent it in for warranty repair. The jury is still out on how they handle the issue since it's hard to replicate.

UPDATE:
It took Illy several weeks to replace my machine and only after several calls to both Illy and their warranty service center.  The service center said all they would do was return the machine to me in the same condition since they could not replicate the backflow or low pressure problems it occasionally manifested.  This was not acceptable since it less than a month old when the problem occurred and was reported.

After a few calls, I'lly said it would ship me a new unit.  I doubt the unit it sent me was new since the unit I received didn't contain the standard materials that came with my original machine (e.g. instruction manual, warranty, sample of descaler), but instead had an xth generation photocopy of getting started instructions and a receipt from what appeared to be its original purchase.) I wasn't very satisfied with that but didn't feel there was anything else I could do.

Regardless, my new (used?) machine has worked fine since then and I am happy with the machine depsite my dissatisfation with Illy regarding its handling ot the defective unit I originally received.
2141778
Have had it less than a year and already had to replace it.  Have had internet issues a good bit of the time and I always blamed the ISP.  Last week lost connection with internet and I ended up having to do a hard factory reset and set it all back up to get it working again.  Today, it did the same thing.  Now I wonder if all those other issues weren't just router related as well. Did not bother resetting this time, should not be something I have to do once a week if ever.  Last ASUS router I buy and last Router I buy on Amazon.  Will be purchasing from a big box store where I can at least get some store credit if its been less than a year.

Follow up:  OK, so I may be eating a little crow here, I hear it tastes like chicken.  Anyway, after replacing the router, still had some internet issues.  Finally got ISP to look into the modem being the problem and they are coming out to check the lines and give us a new modem after seeing multiple time out issues.  I Don't know if the router was bad or not, maybe it was a perfect storm and one caused the other or they are both intermittently bad I don't know.  That being said, KUDOS to Amazon for stepping up and giving us most of a return back even though we were WAY past the 30 day return window, but still not a year old.  Also, may give ASUS another chance in the future since I have always had good luck with there stuff in the past.
4520578
I'm very disappointed with the sale and post sale service of ELECSURF. After reporting general failures with the machine they told me to send back the laptop in order to repair or change it. After one more month ELECSURF sent me back the machine (Remember, I live in Venezuela and I had to pay all ship expenses FROM and TO US twice). After this entire odyssey I received the same machine (repaired) but the problem persists and the machine is still working so badly.

The customer service in ELCSURF is just awful, they didn't respond my emails, never kept me posted during the repairing process neither told me when they received it or sent it back, etc...

I called HP customer service in Venezuela and they can't help me because don't bring technical service to that model, so I don't know what to do. I lost all my money!

I still believe that ELECSURF or HP can solve the problem, but I don't know how. I'm willing to change this review if I receive a satisfying answer to solve my problem.

Flor Elena Uribe
2995954
I bought this TV last year, and I loved it until just a couple months ago.  We noticed a spot that appears when the screen is somewhat dark.  I reached out to Samsung for service, and that is when the nightmare began.  I bought this on 11/24/2016 on Samsung's own web site.  I filed a service request on 11/18/2017 on their website.  I received an email that I was due in home warranty service.  Later they called to have me go through their service script to see if the problem would clear itself up. I called back, and they couldn't find the ticket.  They created a new ticket.  They then asked me to upload a receipt and picture of the problem.  I told them my receipt was available on their web site from when I registered my product.  They then confirmed the issue.  I sent them the pictures.  Days later I reached out to understand why they hadn't contacted them.  I was told they were waiting on the receipt.  So I sent them a copy of my receipt.  Then they told me they would be reaching out to service my TV.  They called and scheduled an appointment on that following Saturday.  They then called my wife Tuesday to schedule the appointment, and my wife mentioned we had already scheduled an appointment.  Rather than explaining that this was to set up the exact time, they cancelled the service ticket.  When I called up to ask where they were, they said that the ticket had been cancelled.  They opened a new ticket.  Then they wanted our receipt sent to a new email address.  Why can't they send it from one to the other, or better yet, download it from their own warranty registration site?  Well I'm still waiting for service.  I'm waiting for their Executive customer service people to deem that my service was in warranty thanks to all their delay tactics.  I asked them about this prior to my warranty expiring and pointed out that it seemed like they were stalling until my warranty expired.  They assured me this wasn't the case, that they would take care of me.  It is January, and I'm still waiting to here back from their "Executive Customer Service team for a documented event (got the pictures) that was prior to my warranty expiring.  I'm just glad my TV works, and I only see the spot when the picture darkens.  I would've had to buy a new TV for all the hurdles I've had to pass.
3923778
I received the product in a timely fashion which I would have said was "GREAT"!

However, I spent several hours on two separate days trying to get the device to work and unfortunately one of them was when I was trying to attend a friend's brother's funeral and I was extremely upset that it did not work because I could not get to my destination at all. The device would not let me get pasted the initial set-up so I sent the item back and am still waiting on a replacement or a refund. So, this opportunity looked like a great low cost replacement device but it has not been a good experience for me and I am anxiously waiting for it to conclude.

I must give AMAZON.com its props because they have actively advocated for their customers with outside vendors and do follow-up to make sure that their customers who use one of their outside vendors get good service!
1793507
I'm a little hard pressed to recommend this service to others, the installation cost more than the security camera system I purchased. And I took the installer's word that the camera head unit(new) that arrived was defective, without testing it on another line(which I had to personally do, by climbing up on the roof). It was fine that the installer came back out to replace the wiring(which was the root of the issue), but did so by using zip ties. I would caution people to get more quotes from other installers/contractors before using this service. All in all, everything's working now, but I'm a little disappointing in this whole transaction. Amazon subcontracts business in the nearby area to do these services, I recommend doing the necessary research in finding people qualified to perform these installations instead of paying a premium.
3314652
great looks and works.  had under 6 months and keyboard on off button fell off and screen constantly slides in sleeve so covers camera due to it stretching.  Now I need to buy another solution.  Frustrated!

Now I contacted the seller and was blown off with it's over 90 days.  I understand that but the quality is extreme and vendor should at least pursue.  Very poor service!!!!!!
2498465
The customer service department must not exist. I tried contacting to resolve a problem and finally got a friend to fix.
3398941
Nice picture and sound, and the delivery from Amazon of both TV's was prompt. One TV was missing a part to secure the base to the stand, and the other TV's remote didn't work. Fortunately I was able to use one remote that worked for both TV's, and the stand worked but wasn't secured without the missing part. After contacting JVC customer service, which was not easy...long wait on hold, and struggling to get through the service call with rep whose English was very hard to understand, I did finally get the missing parts and remote sent to me about 10 days later.

Had it not have been for the parts, remote, and service call issue, I would have given this product a 5 star rating.
3715568
I bought this TV in January.  The picture is fantastic, the factory sound system is not so great so expect to buy a home theater system.  Having to buy a home theater sound system was not that big of a surprise so its not the reason for the poor rating.  The horrible service that we have received from Sony is the reason for the poor rating.  The TV quit working at four months most likely due to a power supply problem that from the web appears to be prevalent.  But even that is forgivable.  The service is not.  First its wait for 5-7 business days for a technician to check the online diagnostics.  Then its wait 5-7 business days for Sony to scratch its head and figure out what to do.  Then its 5-7 business days for Sony to ship a reconditioned TV (not a new TV, a reconditioned TV to replace a 4 month old unit).  Then to learn that they haven't shipped it since they claim that they had not received the copy of the receipt that I had faxed them, so wait another 5-7 business days.  Well, its been more than 5-7 business days since the last attempt, more than a month in total and I still don't have a working TV.  I submitted basically this same review on Sony's site, and amazingly they haven't yet posted it.  The TV was great, but the service has been abysmal.  I've been a Sony devotee, but this service experience has caused me to find another brand where my business is appreciated.
3731028
Problem.was resolved by Amazon support. Uodating review accordingly
1630745
The board arrived on time, but the foot underneath was an inch off center  see the photo.  As soon as it arrived, I received an (apparently automated) nice email from Fury Fitness asking how I liked it and offering tips on how to use it.  They also said to respond to the email if there was any question or problem, because their goal is to provide excellent customer service.  I responded to the email, telling them about the problem.  A week later, after getting no response, I again responded to the email, telling them about the problem and asking about their excellent customer service.  That was now a week ago.

Anyone can have a quality control problem, but its really disgusting to get no response from a company that claims to pride itself on excellent customer service.  I will probably just fix this myself, but I would advise anyone to get a board from one of the many competitors making very similar boards, most of whom charge less for them.  The quality cant be any worse than this.

UPDATE  Fury Fitness finally responded after my original 1 star review.  They were very concerned and offered to replace the board or refund my cost.  I'm still not sure why my earlier complaints were not answered, and they still have a quality control problem, but at least they were responsive in the end.  So, I'm raising my stars to 4.
4547957
First, just want to make a disclosure - i bought this TV from another site but wanted to share my review on his site as well. Based on past purchases, Amazon has been great and have no issues with them. The review is about the product.

I bought this product back in December as a holiday present. Did not open it until January. It was working fine until couple of weeks ago. TV started power cycling (restarting) on its own. It can be while in a middle of a program or when just turning it ON. I initially called the vendor but was told that since it is more than 60 days, I will need to contact manufacturer. I called Samsung support. The tech advised to plug it a different outlet and upgrade the firmware. I followed their instructions but problem persisted. I was told to open a service request online. After couple of days, I received a voicemail instructing to perform same troubleshooting steps and that they will close the service request. I did it anyway and obviously did not work. Opened another ticket online. I got a call few days later and was being told the same thing. I told them that it has been done few times and that it does not work. I was told they will open a service ticket but I will need to bring it to their service center. I said that it is ridiculous and want a tech visit since it is not my fault and still new. I was told that they can send a tech out but I may have to pay for the repair. At that point I asked to speak with a manager. I was put on hold for at least 10 minutes then they hang up on me.
I want to give them the benefit of the doubt that I probably just got a defective product but their customer service is so so bad that it makes me wonder if I want to purchase any other product from them with this experience.