Worst machine ever and the support sucks!!!!!
342423
I purchased two of these units and have had nothing but problems with the touchscreens and using a mouse. Lenovo warranty is the worst. It took weeks to get any service to fix one of the machines, Now I am experiencing the same problem. I bought the 4 year service Smart Guard protection plan but since you can not tell whether it is a zero or an o in the model number, I can not get tech support. I will never purchase another Lenovo product again!!!!!! I am going back to HP where I can get customer service without spending hours and days on tech support begging for help!
2069317
I can't recommend this.  Tech support is useless.  Printer has problems too difficult to fix unless you are very skilled with computers and willing to put time into researching and fixing the problems.

It is so disappointing to see HP go the way of other computer companies, throw away products, severe problems with new products, and no support.

I bought this to replace a HP OfficeJet 6700 which quit after I carefully carried it across a room to a new location.  After this it had a print head alignment problem that the user can no longer fix (we used to be able to easily do this).  While I could tear apart the printer to get to the print heads and maybe fix it, I wanted to move from an inkjet to laser printer anyway, so decided to buy a new printer.

I bought this through Costco.
I followed the instruction to set it up wireless - it would not accept the passcode. I tried 5 times, very careful to make sure I had the correct passcode but it still would not accept it.  I took another on that modem and took it off the network (forget network) and reinstalled it with the same passcode and it connected first thing.

I called support.  Big problems, they didn't understand English well.  They could not understand the problem, they took over my computer which I told them was ok if I was the one using the keyboard/mouse.  The person took over the mouse/keyboard and went into my modem settings to muck with them.  I said no and asked what they were trying to find out, she could not tell me (English was not good enough for that).  I escalated it using the magic words I want to talk to someone in the United States.  The US rep, after checking with her technical person, said to connect with a USB cord and she would send me driver software.  No instruction of how to set up wifi.  I escalated it again.  A rep called, asked very simple problems, said a tech would call.  When I finally spoke to that tech, again he didn't understand English well enough to have a conversation and basically said do you want a new printer (of course we know it would be a refurbished one) or do some trouble shooting - his trouble shooting skills were... use the paper tray that I was already using ignoring the known problem I had found for custom envelope sizes, read the manual for wifi set up instructions after I told him those instructions didn't work, etc.  I gave up and quit talking to him, just a waste of time.  It will be easier to just to return the printer and get a different one.

Note: The first US Rep sent me the same exact software I told her I had already been running (HP Easy Start) - yes the same version.
I connected the USB cord.  Now I had a printer that worked on USB but not a printer that worked on WIFI.
I mucked around myself, found a utility, set it up myself.  This was not simple/straight forward and not something I would recommend for anyone without an extensive background of computer set up/configuration/software including trouble shooting problems, learning new software with no manuals, etc.

It still had problems, it shows a second printer on the HP Utility that I never declared. I deleted it and it appeared again the next day (no idea why or what for).

Simple tests printing from a mobile device now worked.

So I did a test to print envelopes, using the main tray.
Another problem:
It stopped and did a cleaning between each print and after the printing needed to be restarted.
I did an internet research and found out this was a problem if you set a custom size envelope (even if the size matched a standard #10 envelope).
I changed it to a default setting and it worked.

If you buy this, expect to have problems.  Expect to not get any help from HP support.  Expect it to stop working after the warrentee is up.  Expect no one to be able to fix problem and just to get a refurbished printer replacement if there is any problems you can not fix yourself.
1925006
after calling for tech support being put on hold 30 minutes twice in the same day then 3rd call 20 minutes on hold
i go through 1 hr 15 set up and it fails to print tech says its because i have El Capitan Mac os system 10.11.1  i ask him prior to the set up
will 10.10.1 work in the settings box he says yes after painstaking and frustrating having to digitally enter into the printer itself my network name
and password with tiny digital entry he suggest when all is said and done to delete the printer.  Thus suggesting we take another hour to try again
i ask for a senior tech  phone # am told No they will call me well i am a Dr. i don't have the time to have them just call me at will.  This printer is NOT compatible with Macbook pro or Mac book air.  Brother is the worst set up i have ever been through.  Buyer be WARE OF WHAT YOU ARE GETTING INTO if you want to be in tech hell and ruin your day and have to pack up this lousy monster then take a ride on the frustration train.
Ronald Alexander, Santa Monica, CA.
4603702
Gateway Has really bad customer service[/size]: I spent $2800.00 on custom laptop for gaming. after 24 days it crapped out.... The Gateway policy is that YOU have to pay them $45.00 for them to send you a box to ship it back to them to fix it! after they had it back for over 10 days and still didn't know what is wrong with it or when I would get it back...I told them to just send me my money back and they got downright nasty with me. I talked with two people in customer service and they told me there was nobody else to talk with "NO returns after 15 days" "They will just fix it and send it back"

I am so disappointed with Gateway. I also had to sign a form that came with the $45.00 return box that said I would approve the charges to my credit card for any "uncoverd repairs that were needed" If This form is not signed; Gatway will simply return the laptop in the condition they received it in.

I've only had this laptop for 24 days !!!!!! I will never buy Gateway again Don't you make the same mistake.

I was told for sombody to come to my house to fix it was only if I bought the "extra plan" but found out that when they come over they just put it in a box most of the time anyway. Ther is NO service center for Gateway unless you "want to bring it to Texas" !!!!

I am still without my system or any idea when I will see it ....I don't even want it I just want my money back $2800.00 plus my $45.00 !!!!
2769693
terrible, always blue screen "machine check exception" don't buy this item!!!!!
2544092
Worst support ever.  Spent 2 hours trying to get it set up.  Had to wait until Monday to call as they are not open on weekends.  Finally after an hour on the phone with them they got it to link with the satellites- some software issue.  Then it wouldn't sync to mine or my wife's phone.  The tech asked me to break out my laptop to trouble shoot.  I said I am done.  If it won't work in my house how can I trust when I will really need it.  No problem $150 cancellation even though it never fully worked.  Then I got billed for the first month ($20 set up and $25 monthly).  So I am out $200 for a device that after three hours never functioned.  Their customer support explained it is my fault that I should have spent more time with their tech trouble shooting the problems and that I should have signed up for a cheaper plan.  I was also told of course it didn't work you said you were inside.  I explained I was outside 3 times for over 20 minutes each to get the satellite signal.  Oh well you still signed up and that is it.  Said they would review the case and called back three weeks later and there was no review.  Total scam for a product that wouldn't work properly.
3349530
This machine is garbage.  For starters, the printing ALWAYS forces you to use full color, even for B&W only printing - which means if your color ever runs out, you can't print, even if black is full.

Keeping the ink filled can cost you double in one year what it costs just to buy the unit.

Best of all, though, is that wonderful B200 error - we had for about two years, barely used it because it was always out of ink, when finally we got this error.  What happens then is the menu on the printer simply says "B200 error has occured, see the manual" - the manual then tells you your out of luck and contact a maintenance person.

But it gets even better - because this error is up, I CAN'T EVEN SCAN DOCUMENTS ANYMORE!  There is NOTHING you can do to get your screen back, so even if you resign yourself to no longer printing, you STILL have to accept that you also can't scan anything!

This printer is pure junk, designed to suck everlasting cash out of its owners.

DO NOT BUY!!
1652085
Worst computer I have ever owned.  I contacted them for help which they gave, but the fixes only lasted a few days
4290596
The system sucks: need to pay for adobe monthly for hbo go, won't stay connected to the internet, games suck...help desk sucks!!!!!!
3019450
First of all this machine works like crap, the worst customer service I ever experienced I had to call my credit card company to stop the payment in order to get a response from the neat company. I will not recommend this product to any one. Really terrible service and bad product
4384800
Bought this Laptop in 2014 for $288.99. It came with Windows 8.0 preinstalled and was very slow to begin with, constantly taking little breaks of unresponsiveness and taking forever to load standard applications like Firefox. When it tried to run the accumulated Windows updates, nothing was seemingly happening, with progress indicator stuck at 0% for many hours and 100% CPU load. Called ASUS, was told to call Microsoft. Called Microsoft, jumped through the usual diagnostic hoops of excluding all kinds of obviously wrong diagnoses (no, there's nothing wrong with my router that has been faithfully serving my 3 desktop machines for years)  only to confirm in the end that this is normal behavior. Let the machine run over night and behold, the update eventually completed.

Upgraded to Windows 8.1, machine remained painfully slow and unresponsive for every day tasks like web browsing. Touchpad kept driving me crazy with its tendency to create unintended left or right clicks.

A few months ago, I upgraded to Windows 10. Machine became even slower. I decided to get rid of Windows altogether and just install Linux. The UEFI BIOS didn't like that at all and not only would no longer let me boot, but after powering off, the laptop was bricked altogether. No light from plugging in the AC adapter, no response at all from holding down the power button. There are multiple internet reports of the same thing happening to other people.

So I called ASUS support about this. Of course, the laptop is now out of warranty, and I'd have to pay to have it fixed. I was quoted an estimated price of $300. That's more than I paid for this POJ, and double (if you count shipping charges) of what it would cost to just by a 'new' used one here on Amazon at this time.

I tried to explain this to the ASUS guy I spoke to, that I'm not throwing good money after bad money, and paying what it would cost to buy a new laptop to get this one fixed. He agreed, but would not offer me any other option. I went through the motion of getting an RMA authorization, but I'm not going through with it.

I'm obviously never buying an ASUS laptop again after this experience.
3800649
I followed the advice of others to limit what software I installed. Still had troubles with it hanging my xp machine for over a day. 3 hours of un-fun HP technical support later I at least got my machine back. Still couldn't print or work on my business machine so I disabled all the services. Then of course nothing would print (at least not regularly).  On the odd chance something printed, I got a paper jam and upon removing the input tray the plastic & spring broke. Another 45 minutes with technical support, now they are sending me a refurbished machine...of course it won't come for 2 weeks!!!! Of course I STILL have a software problem but the heavily accented support people only tell me "you don't need to worry about that, we are here to help you".  Well so far I would've gotten more satisfaction & productivity from banging my head on my desk.

So...buy only if you have a great deal of patience and time to waste.  Of course that being said I don't have a suggestion of a better option.

I did eventually get a Case Manager at HP. He worked with me to solve the problem. Still took hours.  Got my 2nd replacement machine as well.  In the end I got it to work, but it is not for the faint of heart. Regular HP support was useless. This manager was excellent.  Too bad you have to endure so much pain before you can get to someone who can help.
1095880
I have been the unhappy owner of this laptop for around two and a half years now. And have (by the looks of user's complaints) experienced every single one in the book. So it works for the first 10 months, in which time it has a bug in the bios software, where if the volume is raised too suddenly, it will freeze the system. Gateway, a year later, released a fix for the problem. Then the harddrive started powering down at random points. I found that pressing really hard down on the lid of the unit gave me about 30 seconds to save what I was doing, and shut the thing down. I thought that it was the hard drive, so I bought a new drive, and within two weeks, it had fried the controller board of that drive due to the cable being misaligned (I *did* have the HDD auto recognition on), so I put the old drive back in, and continued with it's unreliability, until it just got ridiculous. So I emailed them, and they emailed me back saying I needed this free drive connector replacement kit, and I had to do it myself. I was like ok, please send it. So they replied saying I needed to include some customer service number, they included several numbers, so I just attached the email, they refused to even read it until I had emailed them about 8 times with different numbers. Then I included my address and serial number so they could send it to them (at this time I was living in Canada), and they sent a confirmation email that it was going to someone with a different name who lived on the other side of the city. I wrote back saying they had got it wrong. No reply. So I try again in a few weeks time, they get it right in the confirmation email, but I wait 3 months, nothing arrives. At this point I move back to europe, and no, they can't send it there. So I have some friends agree to take delivery of this thing, and it never arrives either - after I have ordered it the second time. So I look on the internet, and people are trying to sell these things off like crazy, and the replacement drive cables sold by independant retaillers cost 50 US $. No Way! Other problems I've had with the laptop, the display lid no longer supports itself, it will just flop backwards unless supported against something. It was dim all along - a cheap lcd they put in there. The headphone jacks broke off, so I had to solder them back on myself - after which, the touchpad and power lights no longer work. To sum it up, this laptop sucks. Gateway should be sued for their negligance, lack of service and refusing to replace faulty products. They do not even publically admit that there is a problem in the design of this line of laptops. Do not get yourself into this mess by buying one of these terrible computers.
272871
Bad product and terrible support!  I bought the power max pro with the gsm module (added cost) so I could have cell phone reporting.  It was kind of difficult to set up, but got it working and it worked good for about 2 years.  Then, It started having serious issues - like sounding the alarm when unarmed or buttons not working correctly.  Now it won't work at all.  There is no technical support from visonic or the merchants.  I am surprised that visonic will not give any support unless you are a licensed installer.  Yet, this is a DIY system.  They claim that "this is not there business model".  Its a failure business model...hello!  I have about $1000 tied up in the alarm and components that will go in the dumpster.  Or, I might be able get a technician to come troubleshoot at $100/hr, if I can find one that's familiar with it?? Save your money and get a Honeywell or other brand that is a better product and has better support!
1700648
Here's my story, to prove that you should not buy this printer.

I am a home user, with occasional big jobs. Typically, the printer can sit unused for days, or maybe we print 2-4 sheets on a given day. Occasionally I print some brochures - usually 50-200 at a time, so I have used it for some larger jobs.

I have had this printer just a little over a year. (Received in January of 2010). This week, I received an error message about the print cartridge, and when I opened the printer: boing! Out sprang a thin strip from within the machine. Oh, great... now this one! This is the THIRD - I repeat - THIRD machine I have had from HP. On my first, the small piece that "catches" your finished print broke off, letting my papers fly everywhere. That was still in warranty, so they sent me a new one - albeit a different model because my other wasn't available. OK, I can deal with that. Except, the replacement printer came with missing parts! They told me to take the parts off my old machine. Really??? Don't you know you sent me a different machine?!? So, we were on to machine #3. This time, they sent me a third model - the 309a. Now, just out of warranty, this one has gone kaput. All the hours I have spent on the phone with tech support, wasted.  (Oh yeah - did I fail to mention you will NOT get support from someone who speaks English as their primary language - which is difficult enough, but you will spend HOURS on the phone. All the exchanges cost me 11 hours total! So, I really can't recommend their tech support.) In fact, to get support on this machine would cost approx. $180. Seriously. It is more than the machine is worth, so I'm printer shopping again. (NOT for an HP!)

HP software stinks, and others are right when they say you can't scan from the printer to your PC. I have to scan to memory card, then take the memory card out of the machine, put it in my PC, copy the file over, etc. It is such a hassle. In general, I have never been impressed with HP printer drivers. The whole "presets" that you can't change... arg! I have never had HP software that worked well, and I have owned several HP's before "The Triplets".

Oh, and don't forget the cost of the ink. This printers slurps it down like a teenage boy drinks milk. Be prepared for many trips to the store, and expensive cartridge costs.

"But is there anything redeemable about it?" you ask. Well, no. I mean, don't get me wrong - the concept is great. If the features worked, it would be great. The LCD screen is easy to navigate. And let's not forget that the print quality is very good. Excellent photos. But this just isn't enough to redeem it.

In the end, I recommend finding a more reliable company to purchase from. (Lexmark? Brother?) Obviously, HP's lack of quality machines aren't worth paying for. You do NOT want to live my experience!
2795653
Never again! I struggled with this for months, working with support until they troubleshot me right out of warranty. They never did solve my problem and I have fought with this piece of junk for over a year. I've tried several different products and they are all the same, poor distance, limited function, and terrible support! After my own experiences and these people doing everything they can NOT to help or provide reasonable value in exchange, they are just money-grubbing crooks who won't provide proper support for their failed design. THE ONLY THING THAT SUCKS WORSE THAN THE PRODUCT IS THEIR PATHETIC LACK OF PROPER SUPPORT! Once they have your money, all warranties are null and void! Indian junk and poor attitude!
4106439
I will never buy another Toshiba Computer again.  I've owned 3 laptops made by Toshiba (P25-S607, M30 and P25-S676) and am impressed with the machines.  However, Toshiba's support is by far the worst that I've ever encountered; in fact, I would go so far as to say that they have NO SUPPORT!

One day I was working on my P25-S676 and I shut the lid of the computer, which would obviously put the system on standby.  When I opened the lid again and tried to turn the computer on, it wouldn't give me anything but a blank, black screen.  I found out that the motherboard was fried (???) and that it needed to be sent into the Toshiba Support Depot.  I sent my laptop to Toshiba on 1/15/2005 and here it is 2/25/2005 and it is still not fixed.  It's not the fact that I've been without my laptop for over a month that bothers me; it's that I was promised EIGHT different E.T.A.s!  If I was told that it would take two months to fix my laptop, I would've been disappointed, but respected the honesty.  However, it really ticks me off when a company lies to me eight times and counting!!!  I have no faith that I will receive my laptop back in the next month, or maybe even this year.  I've contacted the Better Business Bureau and I'm hoping that they can light a fire under Toshiba, since Toshiba's customers can't.

When shopping for a laptop, shop for support first and performance second.