Very, very poor service.  Much better choices out there.
344538
Packet8, at first glance, appears to be a good choice for VoIP.  WRONG!  When I actually experienced their "service" I found first impressions can be deceiving.  At first it was OK, but after a few months the voice quality became consistently unusable - voices were badly distorted and difficult to understand.  Calls were intermittently dropped.

Calls to technical support resulted in immediate and repeated blame placed on everything outside their company.  I received pages of instructions telling me to change all the cords, change my router configuration, change my phone, change my network configuration, run network tests and on and on.  They blamed available bandwidth on my cable line without testing it, told me that having another VoIP service provider on the same network connection would cause a problem because the IP addresses would be "confused."  The one thing they did seem good at was finding someone else to blame.  They were NOT good at resolving a problem that, in the end, was clearly their own.

I've moved to another provider and have found that Packet8 continued to cause problems because I was forwarding calls from Packet8 to the new provider.  Packet8 simply drops all forwarded calls after 16 minutes, something they don't disclose anywhere I can find.  Outside the Packet8 caused problems, my new service provider (VoipYourLife) works great.

Packet8 makes it very easy to sign up.  They never mention a cancellation fee if you sign up over the phone and bury notice of the fee in a multi-page service agreement online.  Discussions with their management made it clear that they didn't care if their service worked or not, they were going to charge their customers to cancel.

Stay away from this one.
766476
I would have given this no stars if Amazon provided that option! I can't say enough bad things about Tracfone and its terrible customer service. I purchased a Tracfone online and tried to carry over my old cell number. It was a nightmare; the phone itself was ok, but activation was impossible. I can't even remember how many hours I spent on hold to India trying to work things out (note: the customer service reps did their best despite language issues, clearly they are not equipped to solve customer problems and are probably directed to just string customers along or inspire them to give up). After a month, I gave up, lost my old cell number, and had no phone for weeks. I had to work hard to get a refund, they really make it impossible for you if you have any problems. Spend a few more bucks and get one of the other pay as you go plans, Tracfone is not worth the headache.
2092638
Horrible deck coupled with atrocious service. Within the first month, it ceased working and Onkyo told me it was a problem of theirs. Thankfully, instead of having to mail it at my expense to an authorized repair center, Amazon exchanged the deck. Two months later, same problem. Customer service was cold, clearly not interested in my problem and handed me the standard answer. Now I have have to pay $20 or more to ship a deck that cost me a bit over $100. I would never buy an Onkyo product again. This could not have been a worse experience, and waste of money. Just horrible!
536446
Support was non-existent .  The only support option was online.  Impossible if the tablet will not connect to the internet. Stay away from this tablet.  There are better choices.
4766250
Worst customer service experience of my life. Foscam obviously outsources their customer service to India.  After waiting on hold for over an hour I talked for two hours with someone who I could not understand who only succeeded in making my router no longer connect to the internet.  I was hung up on (or the connection was "lost") twice.  The second time they never called back.  I asked repeatedly to speak with a supervisor or someone else and was never transferred.  Never did get the camera viewer to connect, but I would rather return the product at this point or try to figure it our on my own than spend another day arguing with someone half a world away that can't help me.
1478504
I purchased this tracfone about six months ago to replace my phone with one of the big carriers.  My experiences with their customer service were horrible.  I initially bought minutes via one of the cards at the grocery store.  It didn't work, but I needed a phone that day.  I had to buy them online.  When I called customer service to get the credit for the time I purchased it took over one hour on the phone with several people to get someone that had the ability to help with the problem.  They were friendly, but not competent.

After a few weeks I started experiencing dropped calls. Whenever I initiated a call, my phone would drop the call in the first ten seconds of my conversation.  For some reason my second attempt would remain connected.  My phone has been a frustration for my friends and my family.

I've also experienced issues with the phone shutting down (power) while I am on a call (with a full charge)

I've experienced issues with minutes vanishing.  (This may be user error, since there are times when my calls are still connected when I pick up other calls)  One time, I lost 75 minutes.

Needless to say, I wouldn't recommend this phone and service to anyone.
762348
Customer service is non existent. I tried emailing from package and their website email. Daemon failure notice. Tried calling and it hung up after two rings. I am 62 and weigh 190 lbs. I barely got this to the first notch. Is tight. Also one of the screen protectors seemed to have already been used, so that leaves me w one. I tried on a friends and bought this off of his recommendation. His fit me fine. Decent ship, but don't expect any help from them. Buy something else w better reviews, especially better customer service.
4649929
Like others on here I am sorry I have to write this.  We also bought one of these early on.  It is not a great device as a phone, but it worked.  And we liked what it did and were very happy to give our young daughter this limited device at her young age.  We even were Filips best advertisement around our neighborhood, telling everybody about the device and how happy we were.

Then we sent it in for the Filip 2 band conversion.  Big Mistake!  If you have a working device, do not do that.  They had the device for over a month and a half.  Then, it came back nonfunctional.  Prior to the conversion I had called their customer service twice, and got through quickly and they were helpful.  After I got the nonfunctional device back I have called their customer service now 7 times, between my wife and I.  Each time the wait was 20 to 40 minutes.  Then, the customer service gives the runaround and CANNOT HELP you and CANNOT RESOLVE your issue and CANNOT TRANSFER YOU to someone who will.  They say they will send it on up the chain and expect a call back in 72 hours, WHICH NEVER COMES!

AT+T tried to help, but they cannot reach Filip either.  I will give it a few more days, but then I will have to go to AT+T and tell them that the device does not work and I have to cancel the AT+T service, and try to get reimbursed the months we have been out of a working product.

I would surmise they couldn't properly handle the Filip 2 conversion, customers began complaining about the long wait time, they began cancelling contracts, began complaining about nonworking products and that they are losing money, cutting staff, cannot resolve their issues, and I would suspect will soon be out of business.  They could save their company if they would respond to their good, previously loyal customers, but they are not doing that.  They are shutting the door in their faces.  Too bad, because the product could make it.

EDIT: Filip called and left a message that they will send me a new phone. I did have to call them back and wait on hold 20 minutes to confirm the address and color with them, but they do seem to be responding.  I will edit and say when I receive the new item.  They did say I will have to call them back (wait on hold) to set up the new phone.

EDIT: We did receive the phone finally.  It does work.  I am happy with the product and glad my young daughter has this limited device for her use.  Dealing with the company was awful, and we did not have a working phone for almost 3 months.  Like I said before, previously when I had called customer service it was quick and they were friendly and helpful, and I was impressed.  Something happened a few months ago and their service went downhill.  I hope they can make it and turn things around.  I do like the product, or at least the concept of the product.  I am changing my stars and raising them from the one I initially gave when we were going through the customer service nightmare.  I like the product, just not the service as of late.
2002291
This is truly the worst customer service I have ever recievedm.  After 2 months with not a single successful connection to any Web site other than Karma I am giving up.  I work in a customer service role forba software vendor so I am technical and know what i am doing.  I have never been treated so poorly by a vendor.  Thank goodness Amazons service is great and I could return the product.  I have a dozen emails with multiple different 'solutions' none of which worked.  After multiple failures you would expect a normal company to call and troubleshoot the issue,  not karma, just more useless emails.  I gave them 3 final notices and still zero real support.  The final straw was support telling me I'm in a poor network area despite showing up dead center of their maps, three full circles, multiple locations ......  there is no redeeming quality I can find in this product or its support.
2409622
Really, beware of ordering from them.

I ordered 2 items - I did receive one, it took almost two months, but OK.  As one reviewer wrote, it is heavy plastic with 4 plastic "hoses."  You decide if it's worth $180.

Then, when the second item came, 2 months later, it was the wrong item - a small carpad that I cannot use. The company nevertheless charged me $80, the price of the item I originally ordered, whereas the item I was sent is priced at $38 on their website. I sent 3 emails - no reply.  I left several telephone messages. No replies.  This was in June.  I called again July 19, another answering machine, no human being.  This company has overcharged me for something I never even ordered, and six weeks later they still have not rectified this.  I'm now dealing with Visa to dispute the charge.  Carpad seems to be on the brink. Don't deal with them.
2966466
Like several other reviewers, I bought a Mailstation in the hope that it would bring my parents into the 21st century.  For all pluses of the machine's simplicity, they cannot outweigh the tremendously poor customer support provided by this company.  It's been six months, and it's still not right, and there's no relief in sight (and you can't do anything yourself - it would have been different if I could have handled some of the set-up online, but not so - I'm sure they thought they were making this thing [dummy]-proof, but in reality it's just plain stupid).
4232002
I bought this particular DVR as a gift for my fiance.  We were excited about the possibilities of watching shows on our own time and burning DVDs of our old homemade video tapes.  We'd heard some stories about TiVo starting to erase programs from people's hard drives, so the TVGuide system seemed like a good option and free to boot.

Unfortunately, we never got to enjoy our DVR.  I set it up as instructed when it arrived.  (You may want to note that setting it up for cable requires purchasing an extra set of A/V jacks.)  We left it for 24 hours.  Turned it on, and the guide informed us that "the search for data has failed."  I did what I figured was the sensible thing; I called customer service.  Little did I realize this would only make matters worse.

Everything people have said here about problems with Panasonic customer support is true.  Wait times range from 20 minutes to an hour, and first you have to go through an automated system which - through the wonders of voice recognition technology - will probably take you to a different menu every time you call.  I was told to connect the machine in a way that left my cable unable to work at all until I put it back as it had been.  I was given case numbers that, when I gave them to someone else next time around, made them think I was calling about a phone.  I dealt with a person who couldn't seem to take down any number I gave her correctly.  I was sent to the Panasonic website to find a download which I could not locate.  When I told the rep it wasn't showing up, she had me navigate to the exact same page through the exact same links again.  The worst part was when I finally asked to speak to a supervisor who knew the machine well.  I was told someone like that would be in at 10 the next day and would call me.  I waited FOUR HOURS to account for the fact that I didn't know what time zone they were in.  No one called.  When I finally called them and asked again for a supervisor's help, I was told "Oh, supervisors don't do tech support."

The last I heard from Panasonic, they were sending my information to TV Guide and expected them to get back to me in a day or two.  That was several days ago, even accounting for weekends and the holiday.  TV Guide does not have any customer support number for their DVR guide service on their website and the number for them which Panasonic gave me just connects me with a recording.  I have come the conclusion that no one will be calling me back.

To be fair, I tested out the recording to the hard drive and DVD and that seems to work fine.  I could just keep the thing as a simple DVD recorder, I bought it so they I could both burn DVDs and record programs without having to sit there and press record myself.  What I can do with the machine now is not what I paid for and Panasonic tech support was disappointing, to say the least.  So the DMR-EH50S is being returned and Panasonic is no longer getting my business.  Your results may well vary and if you're one of the happy people who actually gets the TV Guide to work exactly as it's supposed to, you have my congratulations.  Just keep in mind that if you should have any problems with the machine, Panasonic tech support is probably not going to be able to help you.
2002714
This vacuum worked well enough for a cheap vacuum initially, although it is unusually loud (even for a vacuum).  I bought this vacuum for use on an 8x10 rug only.  After less than 2 months of such light use, the vacuum has broken twice.  Customer service is terrible.  Beyond the insufferable patronizing tone of both reps I spoke to, their warranty process is long and seems designed to ensure that you won't actually use the warranty service.  They will not send repair parts, instead insisting that you take the vacuum to a "warranty rep," which means both the drive to the rep and the time without a vacuum while they repair it (a week both times for me, one to replace a part that involved nothing more than the removal of 4 screws).  So, three strikes and your out -- uncomfortably loud, unable to withstand even very light use without breaking, and terrible customer service (noticeable even in this era of terrible customer service).  You can do better than this vacuum.  I wish I had.
3762379
On paper it seemed great -- better features and price than Ooma or MagicJack. I saw the mixed reviews, but for $35 I thought I'd take a chance. Here's the problems:

1. Very poor call quality. Lots of fuzz, and tinny sound. I have a rock-solid 25Mbs up / 10 MBs down connection.
2. Transmission delay. Calls flow like on a CB radio.
3. Questionable online experience. While setup was fairly easy, the website's broken English and missing content worried me (and should worry you, too).
4. Bad customer support. I tried to port my landline phone number, and their terrible website form insisted my address was missing (it wasn't). No combination of browsers or address variants would work. I emailed support, and their response (2 days later) was "we don't have access to that database, try emailing another department." Thank goodness the number porting DIDN'T work, so I can try another VOIP option.
5. Number availability: nothing in the Phoenix metro area (only 520 and 928 in AZ). Not an issue for me, since I was planning on porting an existing number.

Highlights? Setup was quick and easy. It looks like the features they advertise are all there, and the quick-dial feature is especially handy. (You REALLY have to dig on their website to figure out how to use it.)

In short, I get the strong impression that this is an understaffed, under-QA'd, amateurish company that can't deliver on promises. It's cheap for a reason.
208526
I tried Ooma for just over a year. In my experience there equipment is terrible. In the space of a year I had two handsets go bad and received another that was defective right out of the box. I also had two base units go bad, one of which failed to work correctly right out of the box also. I contacted Customer Service and Tech Support about a dozen times total. With one exception, they never solved a single one of my problems, and they would consistently hang up on me before resolving whatever issue and called about. I give the customer service a flat F. Not only did I waste nearly $400 on equipment and pay $16 a month for their "free service"  but Ooma does not stand behind their equipment unless you also buy a protection plan. So much for FREE INTERNET PHONE SERVICE.
869037
horrible service. first off it took nearly a month to get here. second, they sent me a speaker instead of a box and the speaker smelled burnt when it got to me. they refunded me instead of giving me what i ordered and they only refunded the box price. so i lost out on $40 shipping and never got a single item. company needs to get its s*** together. i am very disppointed with this loss of money. wouldnt be so bad if i at least got my speaker box...
914862
In April, I bought a WBR 1310 router. It began to have issues failing; it would need to be reset. I worked with their support to try to resolve the issue. They kept suggesting steps that I knew were basically a waste of time. After hours on the phone and months testing, they agreed to do a RMA. I specifically asked for and was told I would receive a NEW unit and not a refurbished unit they give to ALL users. When I received the replacement, I could tell it was not new. Sure enough, my download speed dropped from 6MB to 300 kbps within a week. When I called for an RMA replacement, I was told I was no longer under warranty and could not get a replacement. I am betting most of these units will work, however, the policy they have in place is one that assures they will delay the replacement of defective units, and if you get a second bad unit like I did, that you are out of luck. I have bought a great number of routers over the years and never have I had this many problems and had such poor support. I used to like D-Link but will never buy it again and will recommend that my clients and friends do not use it. It is junk and their service is worse.