2015 with great expectations. The computer is now totally unusable
354123
BUYER BEWARE! I purchased this 2 in 1 laptop on Sept 14, 2015 with great expectations. The computer is now totally unusable. There is a conflict between the Synaptics Touchpad driver and Windows 10. As the computer heats up the mouse cursor jumps all over the screen without any input from me. It seems to favor the lower left corner and clicks on the start menu. The screen zooms in and out and applications open and close. It is impossible to stop. I have tried everything, uninstalling the driver, checking for viruses, reinstalling Windows. Everything to no avail. Google "erratic mouse/cursor movement" and Synaptic's name comes up.

I strongly recommend you look for a different computer.
1311161
I bought this is computer in December of 2015 for school. It's only November of 2016, and I've already had to send this computer to HP 4 times for repair. As an engineering student, being without a computer for weeks has been killing me. I will never buy a HP laptop again.
1714076
I bought this computer because it had really great reviews everywhere that I checked. For the first six months it worked great and with no problems. After that I just had problem after problem with it. First is started just going to a black screen and staying there until I did a full reset on the entire laptop, which would take an hour every time I had to reset it. I found out quickly that was a problem a lot of other acer users had. Then it deleted the USB driver on it's own, so the usb ports don't work. And ACER's website doesn't have the driver to download. Now the touchscreen doesn't work and nothing I have found so far will fix it. I have had this less than a year. DO NOT get this unless you want to be constantly without a computer and having to shell out money to get it fixed.
1607763
I've had this laptop for a little over a year now and I'm extremely disappointed in all but the hardware performance factor of this laptop. For the price tag at the time it contained decent CPU and video card however they cheaped out on the casing. Within two weeks I was fighting a "D" key that would periodically pop right up off the board and frequently found myself popping it back into place. Soon after I started to notice the touch pad was laggy and unresponsive. I attempted the bios update other users were convinced was the fix but even now it still has periodic issues. Two months ago I left my desk to run errands and upon returning was greet to a flashing tearing screen that finally prompted me to send it in for repair. I listed the touchpad and keyboard as additional repairs, but only the keyboard came back fixed... they replaced the motherboard and the lcd cable but failed to test it since no sooner had I started it up than I started to see the same tearing and flashing in my screen. Lovely! I wasted 4 hours of my day on the phone with a tech support agent who didn't listen, I informed them due to our entire house being wired on the network that if I cleared the OS from my computer I wouldn't be able to access the internet until my husband came home to get me access to the router. Sure enough as soon as I had sat through the complete obliteration of my organized OS which would take no less than another 4 hours of my life to recover the tech support agent wanted me to get on Youtube and see if my screen was still glitching. *facepalm* Perhaps their Carribean call center agents believe the internet is just conjured from thin air. I eventually was granted my RMA so it was back to Fed-Ex, another 10 days later my laptop arrives. The screen has at least stop crapping out, but the touchpad still malfunctions, some keys are unresponsive unless pecked at and the built in mic no longer works. I'm sick of playing this game with Asus and getting rid of this hunk of junk.

Overall the internals make for impressive gaming out of a laptop if you're not being driven insane because your mouse and keyboard inputs are malfunctioning. If you buy this laptop buy a third party warranty otherwise you'll waste weeks and multiple trips to fed-ex just trying to get one problem fixed only to have caused new ones.
4097264
Most frustrating computer I've ever used.  Not saying its all bad..but guess I'm so old school and used to all the "real" computer features?
777310
We purchased this computer for our work place. The first one that arrived the screen shut off every 3 minutes or so and would not come back on. Amazon sent us a replacement that works. After 2 months of use I would not buy another one. If you are streaming music or watching videos you cannot open other windows with any flash or heavy html script or the computer will crash or freeze completely. The Bluetooth has stopped working and will no longer stream audio to external speakers. The internal speakers are terrible. If you are just going to surf the web 1 window at a time this computer is perfect. The limited features of chrome make connecting to printers difficult. LG CUSTOMER SERVICE SUCKS and did not help with any issues whatsoever.  Seriously there are better machines and options on the market, shop wisely.
3764397
I am so angry at my computer! It hasn't even been two weeks and its already having problems. The space is terrible but I was expecting that. What I wasn't expecting if for my internet  to be crashing and app to close constantly. I don't know if its Window 10 or just Microsoft products period that gives me the most headaches.
2547958
I purchased this as a gift for my brother who is pretty savy when it comes to computers, and this has been nothing but a headache to him.  I also purchased a year of tech support at an additional cost only to find out the phone number they provide is either off the hook or a non-working number, so basically he is on his own when it comes to any problems he has with it and believe me he has had problems. Needless to say our thirty days is over and there is NO sending it back, so it will probably become a very expensive paperweight.  Just be aware there are major problems with software updates and a lot more unsatisfactory reviews.  I wish I had paid more attention to them before I invested over $500.
4140622
Cannot load versions of SOME programs that are very important to daily use. Disappointing.

UPDATE: Over the past 2 years, after MS decided to do the updates and upgrades we no longer have a functional touch screen. Have done EVERY task as suggested on chat boards, but nothing. HP only says it's out of warranty. Nobody is receptive to helping us and we are now not a fan of it at all.
4292681
This post is about the reliability of the computer upon arrival. Provided you get a working laptop, this post is irrelevant to you.

I recently purchased this laptop and had horrible blue screen of death issues right out of the box. I returned it once, new computer had the exact same issues. Two lemons in a row is apparently my limit; at this point, I'm frustrated enough that I am returning the computer and switching brands. Its a shame because the specs and price point were ideal for my purposes.
4421543
I got this computer in December and it was working fine. In February the computer started acting up. The computer suddenly starts crashing when Skype boots up or Hamachi so I uninstalled skype and things were working fine. Then one day in the middle of a game online the computer crashed and gave an unpleasant looking screen that were horizontal lines varying colours mostly green though. I talked with a Dell customer support representative that tried to help as when the computer started up after the crash it would try to repair it self but couldn't. Once I finally got to my desktop the computer was still without it's problems. The Windows button didn't work and my computer ran considerably slower than it should be. The only solution that the Dell representative came up with was to completely wipe the computer and re-install Windows. I complied and did just that and apparently it took longer than it should have to re-install Windows. After that the computer would be fine for a matter of a week or two before breaking again and starting to crash when the computer gets to my desktop. This happened 4 times where I reset the computer but only 3 of those resets were with a representative. After the 4th time I asked for them to send me a box so I can ship back my computer for repairs. I did just that and when it came back I plugged it in and configured it. After 5 minutes with the computer with no software that has been downloaded by me it crashed while I was watching a Youtube video. After that the computer hasn't crashed yet but I still have my doubts about it. If it crashes as it did before I would be very upsetting as it means that fixing it wasn't a long term solution. I would still recommend getting this Alienware computer while I still have my doubts about this system. If my experience with this computer goes well from here then I'll change my review and give it a better rating.

-Moetaz Mohamed
moatazmohamed10@gmail.com
3635765
I've had this computer for almost 4 month. It would be a really good computer, but Windows 8 makes it impossible to work with. Every app that comes installed works around a single Microsoft password, and if you have an account with other mail like gmail, it would be a hugh pain. I had to stop working with skype, because it used my messenger account and not the one that I actually use. So had to uninstalled it and install other version.
For some reason the touchpad is incompatible with Win8 too, so the cursor disappears and I have to restart the notebook to make it appear again.
The computer feels solid, it is not light, but for the size it is not a notebook to be carrying around.
Touchscreen works fine but it is not really necessary. My baby girl enjoys it because then she has access to the computer too.

UPDATED 12/29/2014
I am so sorry I bought this computer, this was my first and last Asus. I have tried so many tricks to fix the touchpad without success. I had to buy a mouse and carry it around. I feel so cheated.
The sound card is awful, maximum volume is really low. I had a Lenovo that cost half of what I paid for this computer with a great audio system. If I ever try to watch a movie using the HDMI connection to my TV, I only get image, no sound. I switched to a Dell and had no trouble with the cable and could watch the movie.
And performance is horrible. Every time I am working on a word document it freezes and I have to wait until it recovers. What kind of computer freezes with Word???
DO NOT BUY this computer, you will save a lot of trouble.
4723234
As far as appearance goes, this computer looks great. The keyboard is big, the screen is a good size, the red is very vibrant and bright.  I am a little disappointed that there is no number pad since I use it a lot, but I'm assuming most, if not all, smaller notebooks are like that considering size, and am willing to look past it.  I have always been a really big fan of Asus so I figured this computer would be awesome, despite the reviews - especially since there are a lot of computer illiterate folks out there who enjoy complaining.  But, let me tell you - this computer is a train wreck.
I'll start off by telling you I returned my first asus red notebook for another because it was defective.  I am a very big computer user - mine is usually on ALL day.  My kids do online home school, I do online college, and we are a big gamer family. Rather than turning it off every few hours, I leave it on sleep and turn it off at the end of the day.  I don't think this computer could handle that.  After approximately four hours, the touch screen would get spots from where my finger put pressure.  The screen would get shaky and just move without anyone touching it.  It would zoom in and out when a point was pushed.  The touchpad was not responsive and you could not work that at all.  Now, I clean the cache and cookies daily so there is no excuse.  The internet and functions are incredibly slow. Don't get me wrong, I LOVED the computer at first but within a few days it started lagging incredibly.  Even the games would freeze - these are not huge games either like Skyrim - they are small apps from the app store.  I have a total of 3 on my start menu - THREE!  With only one thing running, the computer couldn't handle it.
  I mentioned before, but that particular computer was returned for a replacement due to defects.  I wanted to get a great computer and prove all these reviews wrong.  I got my replacement yesterday - was super excited to set it up.... and the internet connection stops working every minute or so, needing to reconnect - it will not hold.  When I checked the connection on my husbands computer, everything was fine and dandy.  We rarely have internet problems here and I thought it rather odd.
Ultimately, the computer lived up to the hype. Unfortunately, it is not a good choice for me and I will be returning my second shipment to get a different brand of laptop.  Very disappointed in Asus. Now I can say I absolutely HATE this computer.
1934948
While I wanted to like it--quiet operation, easy set-up, minimal packaging--I would say that, by definition, any computer that freezes up on a regular basis is a 1-star failure.  Keep in mind, this is a brand-new computer, barely used, with practically zero chance of malware or viruses causing the problem.

Yet once a day, I can count on coming back to my computer, turning on the monitor, and finding it frozen up.  Keyboard will not work, mouse will not move cursor.  Task Manager will not open.  No recourse other than a "hard power off."  Then turn it back on, cross fingers, and hope that my work is restored.

While not a deal-breaker, I also found it annoying that it is not possible to purchase the desktop (tower) part without the keyboard and mouse.  Even though I already have several mice and keyboards laying around, this ASUS came with one of each--more extraneous stuff.
2428975
I bought this computer for my online college classes, and to keep up on assignments. Due to not being informed on the 4GB of RAM and the automatic windows 10 update, my computer runs like garbage. This computer makes my online assignments almost 3 times longer and unbearable due to the lagging. Better yet, because of the 1.4 GB I have left from the windows 10 update, I cannot factory reset my computer at all, there's not enough storage left. Now I have a paper weight. Thanks HP.
4625273
Nothing but problems.  System operates sluggishly during basic task.
3128578
The computer may be decent if it had Windows 7. Windows 10 makes this unusable. Constant blue screen of death due to driver errors. You run the driver verifier program and it gets stuck in an infinite boot loop. MSI needs to not jump to the newest OS so quickly and stick with 7 until they work all the bugs out. Save yourself $1,200 and avoid this lemon.