The instructions say to call for help, which in ...
358944
The instructions say to call for help, which in my case I really needed help, no phone number.  My grandson helped a little but he was even confused as to how to get the thing to work properly.  When it did work it did clean well, but keeping it going is a problem.  I think maybe there are way too many functions.  All I really need is the vacuum part.
220631
Very complicated to useful . I called for help and the man supposed to hel me don't have patience
3613586
There were no 800# to call to get some help or walk through the process.  If someone can walk me through the process and got it to work; I would probably not to return the item.  It was not user friendly.  Instructions were provided was not east to work with. I had no choice is to return them.

I really like it but I couldn't get it to work.
4644457
This product does work. I know because my mother activated it by accident and was surprised when the National Guard, Fire Department and State Police arrived. It was difficult to program and my sister and I agonized over the manual when we set it up for our mother. We didn't want to to alarm the world. Well a year has gone by and a GREEN led is showing that the battery is low. GREEN means bad, RED means okay.... huh? Anyway the useless manual does not explain how to take apart the pendant to replace the 12 volt alkaline battery. It tells how to how replace the 9 volt battery backup which is incredibly obvious. I pried the unit apart just to the point of breaking it and backed off in fear of watching some spring or gizmo shoot across the room. I can see the battery lurking in the bowels of the pendant... so close yet so unreachable. Anyone have some ideas? we have a call in to the manufacturer.
21776
QUESTIONABLE INSTRUCTIONS: In the "Use and Care Manual," the directions for "Installing the Pump Handle" on page 3E did NOT work for me. Despite a call to customer service, I could not perform the steps as indicated without risking stripping the threads on the cap that secures the ball to the top of the pump. Specifically, I could not install the pump arm linkage before positioning the ball over the top of the pump. I had to position the ball over the top of the pump first, screw the cap over the ball to hold it securely, and then install the pump arm linkage into the pump handle by sliding a washer over pump linkage (short end), sliding the pump arm linkage (short end) through the pump handle at the bottom of the tank, sliding a second washer over the linkage, inserting the cotter pin through the hole in the linkage, and then bending the cotter pin back to secure the connection.

CAUTION: I haven't tried the pump yet, but I'm quite sure that I would have damaged iy by following the instructions in the "Use and Care Manual."
1507870
Bought this for my wife to summon me when she needs help.  We discovered that sometimes she had to push the button several times for the receiver to respond.  OK but not ideal.
4333644
I had to power off my phone and then power back on to get it to work.  Unfortunately, there are no directions that tell you that and I almost sent it back.
8519
Once you wade through the directions manual, the device seems to work as advertised. Icons on screen are tiny.
But the instructions are badly organized and confusingly written. Several errors, and directions written by non-native English speaker.
I finally figured it out almost my accident, but the directions were so confusing I nearly gave up and returned the device.
891541
Liked it very much once I got help with the service area (who were very good, by the way).  I couldn't figure out how to turn it on as I didn't receive any instructions.
2164892
This was my first 'phone' of this type - previously had just a plain jane flip phone.  English instructions were at the back of the book and maybe if you were someone with experience with this type of phone, that would be enough.  My first problem was ANSWERING the phone when it rang - instructions don't tell you HOW.  I tried tapping the phone icon and nothing - lost the call.  I emailed the company over the weekend.  No response.  Finally had to call today.  It may be a great phone but for someone just starting out, both the manual and vendor could have been more helpful.
2250084
This works well but it would have been nice to have some sort of instructions or guide.
2452764
Lacks instructions for set-up and use and when I contacted Canon for assistance, they wanted to charge me for their help.
3401094
If you have not got this call you need it as your box call.  I was able to use it the day it arrived.
3181642
I'm actually writing to warn people in regards to Street Surfing.  I am trying to purchase either this product, or another similar Street Surfing board.  I have left messages for three days on their recorder and with an answering service company but received no call back. If they are unable to return calls to someone attempting to buy a product, you can be assured you would have a terrible time getting assistance after purchase.  The user reviews are good, but all just be aware that if you have trouble with a purchased product you're probably on your own.
1524235
The sounds is great, but the directions are so bad you will need the phone number for customer service.
2806309
I had never tried this kind of call before, but I was able to make sounds within minutes.  There aren't really any instructions, so I had to get some help from YouTube.  I'm not a world class caller, but these will definitely do the trick!
1895239
This product would have been installed correctly had instructions/diagram been included.  It took several phone calls to get the job done correctly.