Product is okay (if it ships with all required parts).  Manufacturer customer service is lacking.
345870
While the price is good for such large cabinets, be aware that any issue you have with hardware will take you weeks to get resolved from the manufacturer.

We ordered two of these about a month ago.  The first one I opened revealed that one of the side panels had damage to it, the gray top had some of the packing foam melted onto it, and we were missing 4 pieces of important hardware.  After a call to Prepac (which I was initially pleased by their customer service), I was told they'd send the 4 pieces of hardware, as well as a replacement side panel and top.  At the time, customer service was spot on and I was pleased!

Then I discover that the manufacturer is in Canada and that it's going to take over a week for the parts to get to me.

After finally receiving a package from the manufacturer, I open it to discover that they included the side panel and gray top (which to their credit were in fine condition) BUT THEY DIDN'T INCLUDE THE 4 PIECES OF HARDWARE I WAS INITIALLY MISSING!

So now I'm waiting ANOTHER week to put this together while I wait for the hardware to be delivered and my unassembled cabinet gathers dust.  Overall a customer service debacle.

To be fair, the second unit we ordered came with all parts and assembled fine.  I'd heed other's warnings here and order some metal shelf pegs, as these units ship with plastic ones that probably won't last you very long.
3982447
Poor quality control with this item.  Mine came with multiple parts damaged, which I knew would be a risk from other reviews.  It is very large and cumbersome, and the last thing I wanted to do was hike to UPS with it to attempt to exchange it.

A quick phone call to the manufacturer left me pleasantly surprised, with them sending me all missing/damaged parts promptly and without charge.

Still, in the end, the overall build quality of this item is lower than I would have liked - as long as you're not too picky, you'll love it!
521177
While these appears to be a good product, we weren't able to complete assembly because they packed two left sides, instead of a left and a right. There is no way to contact an actual person to discuss the problem. They include a parts replacement form (which can't be a positive sign) and the only way to send it is through fax. There is no way to call or email to follow up on your request. So now we are left with the hope of a replacement piece. If no resolution is found I will seek remedy through Amazon, but am willing to give it a reasonable amount of time before doing that. Will update review when I have more to share.
3083550
Ordered this back in February, but due to medical issues, did not get around to opening the box until the end of May.

When I did, I found one of the listed parts missing.  It's not as easily replaced as, say, a bolt; it's one of the final pieces: a bar of wood that helps to hold the top shelf in place. The absence leaves the bookcase less stable, which is a problem. :/

So I contacted the seller (who responded fairly swiftly); they said that since the 30 day warranty had expired, they had contacted the manufacturer and would share their response.

After two weeks+ sans reply, am pretty sure what the manufacturer's response is:
"Go pound sand."

So I now own a semi-functional bookcase that I paid full price for.  Should have bought the item at Target, instead... there I would at least have the option of returning faulty merchandise.

Bookcase itself is otherwise fine.  As pictured (save the usual, slightly mid-aligned screw holes, which weren't a huge issue).

The seller was perfectly nice (& quite professional).  This issue is NOT their fault.  However, given the manuf's shoddy quality control/response (and resulting inconvenience), I can't see myself purchasing another one.

Not happy.

So, two stars: one each for seller customer service (they responded) and item overall quality (fine).  Since item's functionality is compromised by the missing part, don't think three would be accurate.
3790219
The table works and looks great, but it came missing some of the parts.  I simply contacted the manufacturer and i had the missing parts in about a week.
2747973
Received a used product even though I paid for a NEW one. Product was also missing part and no documentation of any kind was included. Manufacturers website listed on the box is no longer valid. Must have gone out of business.
1059786
The product was okay, when it finally arrived. It was not delivered until three weeks after it was supposed to be delivered. Then the delivery company went out of their way to leave it in the rain rather than leave it on the front porch. Several parts were damaged. I am not sure if that was the way it was packaged or due to the manner in which it was delivered. I requested replacement parts but have yet to receive a confirmation or replacement parts. I might buy another file cabinet like this one, but definitely not from the same seller.

Now that it has arrived and is assembled (with the damaged parts), the top drawer keeps getting stuck which is a pain. It looks decent, except for the damaged parts which some happen to be on the front.
1031782
the product looks nice.  instructions to put together are fairly easy to follow.  there are LOTS of pieces, but I was able to complete assembly by myself.
however, I do warn you to inspect each piece.  I was missing a rubber piece off of the bottom of one leg.  I didn't notice it until I went to put on the wheels (it was the piece that holds them steady).  at this point, disassembling and returning was not an option.  upon contacting the seller, they were quick to reply and try to solve my issue, however that part is not available as anything other than the whole side of the cart.  again, disassembling and reassembling is not going to happen at this point.  I will just have to live with it not rolling very safely.
3270883
I received the product today. It was poorly packaged for shipment firstly. The product's original box had been opened (Seal broken) prior to shipment. I have no Idea if all of the parts are there as there is no manufacturer inventory or installation/operation instructions enclosed. Therefore,I am returning the item.
2406895
There appears to be a cable missing and I cannot find a way to reach Amazon or the manufacturer. For the price I paid, I want all the pieces. Otherwise seems to work ok, although it does not deliver as many starts as promised. Beware.
3519288
Product arrived damaged.  However, the manufacturer was outstanding in addressing the issues quickly.  3 stars for the product, 5 stars for the customer service.
2551620
I purchased a bike for my son.  Everything appeared to be there, but when it came time to assemble the brake system the brake lines were not with the the rest of the brake assembly parts.  We have tried numerous times to call the seller with no success.  The speed with which we received the item was great---but missing parts and no one answering the calls of the consumer made this a less than great buying experience.  I will reconsider any major purchases again using Amazon.
2378314
i had to call twice to receive the missing parts necessary for the assembly of the bed. the customer service at Legget and Platt were not very friendly or helpful and for that reason, I'm giving this bed a 3 out of 5.  overall, the product is okay, but they need better quality control at the factory and better customer service.
313824
Be warned, you may received a damaged box and badly scratched parts because of shipping and poorly packaged parts within the box. The product itself is not bad at all. It is the way the manufacturer packed it for shipping. ..horrible. This stand with all it's parts is about 100 lbs. You would think the manufacturer would put some effort into packaging it nicely so that parts don't get damaged.  This is not the case. When it first showed up on my door step, I already knew I was in for trouble. The box was already thrashed with one of the parts protruding from it. After unboxing everything, I found parts and screws outside of their plastic bags, a cracked plastic piece, and huge gashes in the main metal column of the stand.  Thankfully, Amazon has marked this product for special product support and I was able to get a second one shipped out immediately for replacement. Guess what, it was even worse.
I ended up picking out the undamaged parts from the two stands I got from Amazon, and sent the bad stuff back.
2166551
Not so much a complaint about the product as the manufacturer/supplier ... the product showed up in typical/speed Amazon timing, but it was defective (missing one of the threaded inserts to put the product together).  When I went to return/replace this item, Amazon no longer had any in stock and was unable to coordinate with other suppliers to get me what I needed.  In the end, this was a unique and frustrating experience with Amazon ... I returned the product and to go to a local/physical store to get a product that was "correct".

As for the product itself -- it's a bit of a bear to use at first, but once you figure out how your various equipment needs to be mounted it does the job it claims to do (if you're trying to get 6 pairs of skis on it --- it is in fact possible, but everything got to go together just right).  All in all, if you've already invested in a hitch-mounted bike rack AND have some limitation to mounting racks on your roof this item gets the job done.
4491073
Emailed the South Shores support to replace parts damaged during shipment, have not heard from them. Lack of response was the reason for the 3 stars. Per the instruction book, product has a 5 year warranty. But that doesn't help if support never gets back to you.

Product quality is okay. Its a little rickety when built, perhaps L brackets on the 4 corners would help with stability. Built the bed per the instructions book, took maybe a little over an hour. Used duck tape as a temporary fix for part used to support the bedboard (already had the bed built when we noticed the part was broken nearly in two). One drawer face was damaged on the corner during shipment.
1998014
Good product, seem well made and study. But bad customer service from Best Choice Products.  We called them because the one of the parts was missing from the package.  A typical smart seller would simply send us the missing part, and everybody is happy.  To our surprise, they told us to pack everything back in the original box and re-turn it to Amazon, even after we explained to them that we spent 2 hours putting this chair together, and it was just missing a cross bar.  The lesson learned here is: avoid buying products from this manufacturer.