Tech support not so good..
340732
Came damaged, still trying to get replacement part....
Tech support not so good...
1726120
I bought it due to popular reviews but I was wrong.  I am an engineer with lots of experiences in setting up computer, network, router, IP cameras, ... After few days reading in the Mi Casa forum, I still could not make it work right.  Don't ever think about contact tech support.  I posted my problem at the forum and they told me to contact through e-mail.  They replied two weeks later with no solution at all.
3289736
Well Folks,
Belkin Tech support could not do this!!!!!
Let me tell you that I am not that savvy when it comes to setting up a network connection!
I have a wireless laptop that was no problem connecting to also xbox that was also no problem connecting to. NOW, THE PART THAT "BELKIN SUPPORT" COULD NOT DO! I also have a security camera set up with a DVR that I could not connect to. I called "BUFFALO SUPPORT" and there was actually an "AMERICAN" on the other end speaking to me....WOW!
He had me networked on and off premises in no time!
CAN'T THANK TECH SUPPORT ENOUGH!!!!!!
1561084
Works ok WHEN it actually works.  If you have a problem get ready to spend HOURS on hold for a customer support rep,  Worst tech support ever.
2816611
WORST TECH EXPERIENCE/CUSTOMER SERVICE EXPERIENCE IN MY EXPERIENCE!!!!! BE FOREWARNED.

like a lot of folks, i suddenly found my optical drive noisy and unable to read disks. so i sent the machine back for a repair. and wow, what a catastrophe that has been.

i sent it back on 3/17. today is 3/27, and the console now seems hopelessly lost.

i was told the repair was completed on 3/23 and the item was marked as shipped, with tracking number for Fedex. But three days later, that tracking number remains invalid on Fedex's end. They say it doesn't exist.

I've had six conversations via the online chat with system support, and two by phone. The responses have ranged from cheery assurances the matter would be corrected within the hour to idiotic nonsense about how they put placeholder tracking numbers on the package for some unfathomable reason.

One rep. argued with me for a good 20 minutes before he agreed to give me the phone number for support that i was asking for, so i could bypass the online chat.

But don't think the phone system is better. You'd have more luck talking to your Kinect.

One woman escalated my case to some advocacy team and said to expect a response within a couple days. A few hours later, I called back to make sure that she'd set up this escalation properly, and the new guy on the line told me it could take 14 business days before anyone even gets back to me. That's today, 3/27. So by the time someone returns my call, what, a month will elapse?

Finally, I went back to the support chat and got a supervisor in on the conversation. And she insisted the console had been repaired on 3/26 and was awaiting shipment.

Her own system says it was fixed and shipped out on 3/23. So which version of events is true, and which isn't? My guess is it's all a line of garbage.

And so, I'm trying to figure out what to do next. I will say that you'll be seeing a version of this posting in as many places as i can distribute it, since I want owners and potential owners to be forewarned.

And I have to say, if this situation isn't resolved to my satisfaction and fast, I'll almot assuredly be dumping this thing on eBay if I ever even see it again. Playstation 4 beckons.

Microsoft should be ashamed of itself for giving the runaround to people who invest hundreds of dollars in these state-of-the-art systems.
1893279
Just go get something else. Seriously. I did an hour of neck beard tech support myself before I gave up and called I "tech support".

  Let me give you a brief synopsis on what "tech support" was:
  For the first 30 minutes I was bounced back and forth between 4 people who relentlessly asked for my personal Info and did not ask once about my issue.
  When I finally got to brains of the operation, she was clearly googling the trouble shooting off their website because I did the same damn thing in an hour which took her 3 hours.
  In between her futile attempt to practice her reading comprehension, she would ask personal information.
  No more Netgear for me.
  Oh, also, after the whole ordeal was over, she wanted me to mail it back to get a new one. Nah, bro.
123406
I tried everything and the device doesn't work. It's now 48 hours since I contacted TruConnect's tech support with a detailed report of my issue, and other than an automated acknowledgement that they received my tech support request, I have heard NOTHING from them, even after prompting them yesterday via email.

To put things in perspective, I am adept at resolving tech issues on my own. I've repaired/upgraded my own computers for years, designed & installed our home network, and dealt with various tech issues of other peripheral devices. I spent 2 hours trying to get the TruConnect hotspot to work, to no avail.

I plan on returning the device.

**It is now 4 days since I submitted a ticket to TruConnect's tech support. I have also emailed each subsequent day, with no replies. This morning I posted a message on their FB page, which they subsequently deleted (I did not use inappropriate language -- I basically asked whether or not they do, in fact, have customer or tech service. I've posted a second message on their FB page, but as of right now, I am totally disgusted with this company. Deleting my post on FB was the last straw.

**I put up a second post on their FB late morning -- they deleted that one too. What a terrific, customer-oriented company (not!).
3629229
Still awaiting tech support for this camera that I just purchased.  I was told the camera is locked and needs to be unlocked before I can use it.  Why is a new camera locked?  2 stars until tech support communicates and camera is in working order
1315865
Not as easy to get up and running as they say. Lots of bugs and gliches in this system.  A 9 to 5 Monday thru Friday Tech support is also a big negative. $400. 00 mistake.
2322852
I have had to call your technical support at every point to get this system hooked up and working. It's been a real hassle. Your support staff have been very pleasant and helpful, but I've been on the phone 3 times now, which takes a lot of time. Your instruction manual is unclear and leaves out steps.
4468662
I spent 2 1/2 hours on the phone with technical support trying to set up with my computer they were unable to help I will be returning this product
525861
Great concept. Horrible tech support. I sent 2 emails and made 4 phone calls to get somebody from tech support to help with the device not working properly. Never got an answer. After 10 min of talking to a machine on the phone they hang up. - Will look for an alternative
859085
I'm fairly tech savy having worked tech support administrator for a school system, but I found this device to be very difficult to set up and use.
2069317
I can't recommend this.  Tech support is useless.  Printer has problems too difficult to fix unless you are very skilled with computers and willing to put time into researching and fixing the problems.

It is so disappointing to see HP go the way of other computer companies, throw away products, severe problems with new products, and no support.

I bought this to replace a HP OfficeJet 6700 which quit after I carefully carried it across a room to a new location.  After this it had a print head alignment problem that the user can no longer fix (we used to be able to easily do this).  While I could tear apart the printer to get to the print heads and maybe fix it, I wanted to move from an inkjet to laser printer anyway, so decided to buy a new printer.

I bought this through Costco.
I followed the instruction to set it up wireless - it would not accept the passcode. I tried 5 times, very careful to make sure I had the correct passcode but it still would not accept it.  I took another on that modem and took it off the network (forget network) and reinstalled it with the same passcode and it connected first thing.

I called support.  Big problems, they didn't understand English well.  They could not understand the problem, they took over my computer which I told them was ok if I was the one using the keyboard/mouse.  The person took over the mouse/keyboard and went into my modem settings to muck with them.  I said no and asked what they were trying to find out, she could not tell me (English was not good enough for that).  I escalated it using the magic words I want to talk to someone in the United States.  The US rep, after checking with her technical person, said to connect with a USB cord and she would send me driver software.  No instruction of how to set up wifi.  I escalated it again.  A rep called, asked very simple problems, said a tech would call.  When I finally spoke to that tech, again he didn't understand English well enough to have a conversation and basically said do you want a new printer (of course we know it would be a refurbished one) or do some trouble shooting - his trouble shooting skills were... use the paper tray that I was already using ignoring the known problem I had found for custom envelope sizes, read the manual for wifi set up instructions after I told him those instructions didn't work, etc.  I gave up and quit talking to him, just a waste of time.  It will be easier to just to return the printer and get a different one.

Note: The first US Rep sent me the same exact software I told her I had already been running (HP Easy Start) - yes the same version.
I connected the USB cord.  Now I had a printer that worked on USB but not a printer that worked on WIFI.
I mucked around myself, found a utility, set it up myself.  This was not simple/straight forward and not something I would recommend for anyone without an extensive background of computer set up/configuration/software including trouble shooting problems, learning new software with no manuals, etc.

It still had problems, it shows a second printer on the HP Utility that I never declared. I deleted it and it appeared again the next day (no idea why or what for).

Simple tests printing from a mobile device now worked.

So I did a test to print envelopes, using the main tray.
Another problem:
It stopped and did a cleaning between each print and after the printing needed to be restarted.
I did an internet research and found out this was a problem if you set a custom size envelope (even if the size matched a standard #10 envelope).
I changed it to a default setting and it worked.

If you buy this, expect to have problems.  Expect to not get any help from HP support.  Expect it to stop working after the warrentee is up.  Expect no one to be able to fix problem and just to get a refurbished printer replacement if there is any problems you can not fix yourself.
4925979
I purchased the router 4 months ago. Tech support is 90 days. Spent 1/2 hour on support chat while the technician asked questions, then he told me he'd need $29.95 to answer my question.

 Looked up my issue on the support forum and found that three other people posted exactly the same issue, but Cisco did not respond to any of the forum posts.
1617171
The Sabrent tech support was OK. When the first one read a couple discs and then gave up, they sent another. When the second one did the same, they suggested returning them. I recommend springing for the expensive HP model if you need an external floppy drive-- that one worked for me.
849893
I purchased the MR814 in Feb. 2003 and it worked fine for 6 months and then I lost my connection. I  contacted tech support several times and had to wait each time 30 minutes or more. The system would work for sometimes a day and sometimes only a few hours after re-configuring and re-setting,etc, with the tech. Then I was finally sent to level 2 technical support and waited online for over an hour. He tried everything, then issued me a RMA for a return. I haven't recieved the new router yet, but will do another review after I recieve the new one. I also had to pay a $14.90 fee for the returning of the router. Unless you have a lot of time to spend online with technical support if something goes wrong, I wouldn't recommend buying this product.