The mouth piece was broken when we received and the ...
359625
The mouth piece was broken when we received and the bag leaks. We have tried this one time and the water leaked out of it. Never used it again.
685295
One of the pieces came broken and we received an extra piece for one of the four puzzles. We would appreciate better quality control.
2659557
I received broken part on the leg on the doc statue, even the broken part was not in the box. Boo Hoo.
42965
While I liked the detail of the mask and the costume itself, the mask arrived broken and right side of it was shattered to pieces. Not sure if something happened prior to the delivery, but the box was padded well. It could be that the mask is too fragile. Otherwise our boys loved it and want to wear it.
4801740
The piece was broken when it arrived.  This was very disappointing as I needed it for a gift that weekend.
3190146
I bought this as a gift, and was told that after a few times of use the mouth piece cracked and leaks. Since it is a few weeks beyond the return policy I am unable to return/exchange it. Very disappointing.
2313303
when we received this item it rattled and was obviously broken so I can't really say how it worked as I have returned it.
4158782
Item was a gift for my newphew.  He loved it but it was broken.  When we tried to exchange it for a new item we were unable to do so.  We had to return it and then order a new one.  I had this sent directly to my newphew for his birthday b/c he lives in another state so this clearly is going to be a hassle.  I'm hoping the new one is going to be okay b/c I would hate for him to be disappointed a second time.
567683
...it arrived broken and seems to have been broken prior to shipping.
2650716
Product arrived broken. The ear was chipped off and the chin had a crack in it. The packaging did not have broken pieces in it, so it was not broken in shipping. The mask is also pretty small and has to stretch to fit my already fairly small head, but I would be okay with that if it had just arrived in good condition.
2264430
We received the cookie cutter and it was broke. I had to supper glue it back together because we didn't have time to return and reorder before the birthday party.
599216
The first punch, the punch anvil broke off the jaw. The part is either glued or soldered on the jaw to line up with the hole and was not attached properly. Contacted Amazon for return and there was no issue getting a refund for the item. Looks well made other that the jaw assembly.
3731876
Sadly the strap was broken when we received it. Will have to make do and rig it to hopefully work since it's unlikely I could get a replacement by Halloween.
4783413
Please someone tell me where I can get another mouth piece?  Some how may daughters cameo mouth peice got damaged (chewed by dog).  I need another LOL
1131085
I ordered the pony and received the zebra, but wanted the zebra originally so that worked in my favor.  I expected the condition to be a little better but there were cracks and broken plastic on it.

The toy itself is amazing!
4453800
I surprised my son for Easter with this helmet and now he is unable to wear it because it was damaged when i got it...the face mask guard was broken and the snap on the right side was broken of, it looks like it was a broken helmet that was sent to us by mistake.....very upset since he needed this helmet for his tournament hockey games that started this week...
2865129
One of the palates came completely busted, even when it arrived in many layers of bubble wrap. I was a little disappointed, but im able to fix it. All in all i love it, good quality and it was bigger than i expected.