cheap and bad customer service
353862
I got this for my brother as a present. It arrived on time and he loved it until it stopped charging. NOT EVEN A MONTH AFTER I GOT IT FOR HIM!! So I contact the seller and asked for my money back. They said yes but I'd have to file a claim and pay! to sent it back. Okay that's fine. However its been over a week since I've sent
It back and I still haven't heard anything from these guys!
2639119
I asked for a refund and they replied hastily to offer a defect replacement part. I took that offer and provided them the pictures the needed and now they fell off the map. Very poor service. Oh and the part that was broken on arrival was the light bulb sockets because they are made of a ceramic material and very fragile.
149984
The part worked, but I was so displeased with the lack of customer service that I have to give this one star.  I accidentally ordered 2 instead of 1.  I immediately sent an email to seller requesting a change to my order.  I wasn't ever contacted and both packages were shipped to me in a timely manner.  Unfortunately, I only needed one.  The only way to return it was to pay for shipping myself.  I will never order from this company again.
4743161
poor quality dysfunctional customer service at manufacturing company does not even qualify as high as poor would cheap doesnt work as described and when it did was short lived directions confusing
692155
Purchased a steam engine for my son last Christmas from MiniSteam and it arrived defective. It took three days before they responded to my request for an exchange. Since I did not want to keep my son waiting they suggested ordering a new one to be sent out right away and they would refund me when the defective one arrived. When they received the defective one they informed me (after about a month) that they were going to repair it and send it back or charge me an enormous restocking fee. They then never responded to emails or phone calls (they are a very small Ma and Pa operation apparently) and they never sent the engine back nor refunded me the paid amount. I ended up paying twice for one engine plus the cost of sending the defective one back. Stay away from MiniSteam!
127545
we paid $2300.00 for a sunsetter awning and find the product to be cheap and not up to the standard we expected. Sunsetter customer service is really bad and not educated on the product enough to resolve problems. worst of all they absolutely do not follow up with return phone calls. good luck trying to get help from them you will give up frustrated and angry. I would highly reccomend NOT ever purchasing a sunsetter product.
266569
There's a reason why this unit is so much cheaper than others that promise to be an all-in-one vinyl-cassette to cd recorder and player; it's cheap. The record-to-cd recorder function quit after recording 2 cds. (These 2 cds did sound ok, but there was no ability to skip between tracks.)

When we attempted to call customer service on multiple occasions, we were told by a recording that all associates were busy and to leave your name and number and they would return your call. There was not even an option given to wait for an available representative, which leads me to believe all the calls on this crappy product are echoing in a warehouse somewhere. Needless to say our calls were never returned, neither were the numerous emails we sent to their "support" technicians.

We returned the item and brought another one home, only to find that the cd player did not even function, unless you call a series of loud clicking noises functioning. We also observed a number of scratches and dings on the unit itself, and when returning the unit a second time we opened the packages to see how the other units appeared. Every unit looked to have been re-packaged, or was missing something, or was damaged. So I got my money back and am now looking for a more expensive and name-brand product. I don't know if this company is even feasible.
3350042
I got the ICRAIG and it lasted a few weeks worth of use, I didn't pay much for it and it sat around for awhile when I got it, so I didn't start using it right away, then it went out after a very short time, it would power up and show ICRAIG but wouldn't boot so I just sat it aside till I got time to look up someone to call for help.  I decided to call the company, when I got the phone number they were closed. I finally contacted someone and they were going to help me do a hard reset, but I had already tried that. I found out that there was only a few months warranty on these and even if I had the warranty, I would need to pay for shipping there and back. All of a sudden this cheap little tablet was turning into something awful.  I could almost buy a new one for the price of shipping to and from even if the warranty had been good.!  I would never recommend this product they really could care less about customers and I cold find a better use for 50.00 then this piece of crap.
277236
I liked Fotodiox products becuase of their reasonalble price but I think I never going to use their product again. Their customers service is horrible. One of staff response extremely rude manner and I just cannot believe how can she became a employee. They accepted the order but replied no stock available and I am waiting for ETD information almost a month. No one is giving me an idea when I may receive the iem. I sent inquiry emails every week and but they just ignore my request. Worst customers service ever.
1846369
I ordered this clock for my son because he liked the spaceship. When the product arrived I was sorely disappointed. It had an extremely cheap look and feel. I didn't expect much for the price, but it was way below my expectations. Not only was it a poor product, but it did not even work after we put in the battery. I waited and reset it for several hours before giving up and emailing customer service.

That's another story---they pretend to want to help but do not refund your money even after they receive their defective product. I emailed them within 24hours of receiving the product. Finally got a response from a Jessica Colby claiming to be a C/S Mgr. They sent a return label which I received about a week later. I sent the product back using their box, original packaging, and FedEx return label.

That was about a month ago and I'm still waiting on the credit for my account. They don't return any of the emails I've sent to follow-up.

I would definitely NOT recommend ordering anything from Olive Kids. You never know what you're going to get and don't count on getting a refund for a bad product.
3526762
Cheap price, cheap product and if there is a such. Cheap customer service. Spend a little more money  and get a quality cable that won't  break  while  you're  riding. These guys sent me the  wrong cable. besides the  customer service  not wanting to resolve the problem. I noticed  the  cable  seems very  weak and cheap
3714039
Too bad I couldn't give this Zero stars...
I bought this tablet in July 2015, opened that package and used it for a hour or so. I loaded a few apps, charged it up, and put it back in the box to give as a gift to my daughter as her first tablet. A few months later, I took it out of the box, tested it, and gave it as a gift. It worked great... for about 2 days. Once the battery wore down, it would not take a charge. I tried two different chargers with no luck, so I called Tablet Express. Of course, no one answers when you call, so after 10 minutes on hold a message come on asking you to email them.
  I emailed my problem, and received a reply at 3:00am (first clue) in extremely broken English (second clue) with some very unhelpful advise on how to get it to charge. You know, advise like "please to make sure charging code it plugged in to a 110 volt outlet", and "if your device comes with a reset button, try using a toothpick to rest the device."
  I replied to them, letting them know I did try all this stuff, plus a second charging cord with no luck. Their next email was a quick reply letting me know they only support their products for 30 days, and pointing out that I should have bought the extended warrantee. End of conversation.
  To be fair, this tablet is priced really cheap. And I know "you get what you pay for." I just wish they would make some attempt to stand behind their products.
1180309
Before you buy one of these, take a few moments and Google "problems with Acer computers" and "problems with Acer customer service." This computer is inexpensive because it's cheaply made. It will likely break (mine did twice in 9 months--first the screen went and then the charging port). That gains you admission into the third ring of hell known as Acer customer service. They are impossible to reach and may try to find a reason  not to honor your warranty. If you can afford it, skip this cheapo junk and spend a few more dollars on a Toshiba, Dell or Sony.
4774826
Cheaply made product, bad customer service, they won't even meet you half way. Very closed minded.
711949
Cheaply made screen that is so thin that puting a case over it cracked it. DO NOT BUY! plus they sent the wrong color and told me that they wouldn't fix my issues!!! Terrible customer service and product
1600360
Let me warn you, they are cheap, and you get what you pay for. I bought 4 of these for my kids for Christmas. The battery life on them is less than 4 hours when not in use, my kids have to keep them plugged in while they're using them or they die in less than an hour. One of them stopped having sound in less than a week. And 2 of the 4 chargers stopped working after a week as well. I've been trying to get a hold of someone to replace the one with no sound and the 2 chargers for over 2 weeks with no luck. All they told me was to hold the power button and volume button at the same time and reset it, that didn't work. I've sent in 3 emails wanting to know about a warranty and replacement for these cheap tablets, and no one has responded yet. I don't recommend these to anyone.
3285565
The service itself is a little below expectation. Esp when

making int'l calls, often broken up, or need to call couple

times in order to connect. The customer service is really

bad. The CSR is so rude that I can't even finish describing

the issue. And when requested to talk to a supervisor, he's

basically won't do it. After I insist and another long hold,

only then able to talk to a not-so-helpful supervisor. And they

actually delete your account from their system when you cancel

the service. Now they need to charge me

for the disconnect fee, but since they have deleted the account,

they cannot charge my credit card (they only tell me AFTER taking

my credit card information!). And now they need me to send in a

check. And no detail on what to write on the check, what

should be the payable to, what number to write etc, nothing.

A very bad business model, plus not-so-good technology, and

very bad customer service. I should sell my 8x8 stock.