Highly Disappointing Services!!!!!!
342323
The phone does not charge and does not power on!!!!! Crap!!!!!
2687095
After anxiously awaiting for the initial scanner to arrive...I was immediately disappointed when I plugged in and loaded appropriate software. I scanned half of the bed and the light bar started making a grinding noise and locked up. I immediately pulled the power and started over. Powered up again and was started grinding once more. I mistakenly tried to get Mustek support on the phone which was a HUGE mistake. After jumping through so many phone prompts, I finally got `Steve' on the line. After explaining to him what I was experiencing he wanted my name and phone number. I asked him what the problem was with my scanner and he stated that he could not help me until I get him my info. I asked him where he was.....noticing his accent and of course he said India. I immediately hung up. I wasn't about to go there. I did however email there website and have yet had any response. I did notice that the light bar that does the actual scanning was free to move and I am sure during shipping it was bounced around with no lock down.
I then got on Amazon and looked for a return/refund page. I thought about a refund but after reading Amazon's replace option, I opted to try one more time. It took me all of 5 minutes to fill out the info and the reason for the return and within an hour I was emailed a letter stating
3476719
Tracphone has terrible awful customer service. Do not use them!!!!

We had a good experience until we let the airtime run out on my son's phone. When I went to re activate it online while logged into our account there was a button to reactivate the phone. NEVER at any point did they tell me the phone number was no longer ours. The website then let us purchase airtime and minutes for SOMEONE ELSE's phone!!! That should never happen!!! After three hours with customer service they would not refund my money. Unbelievable. The customer service rep and senior manager I spoke to were horrible.

They lost my business forever. There are better options. We are happy with Verizon!
3593881
I hate complaining about a poor customer experience but I was so annoyed  with my experience with this company. I purchased this plan with my NIkon Coolpix 520. I dropped the camera in February while on vacation and needed to get it repaired.  The first contact explained how the process will work. They will send out a box I will send my camera back, Once it it received, the average turn around would be 3 days. My camera would be fixed or replaced.  Call #2 was a couple weeks later and I was informed they never sent out a box and they'd do so straight away.  Call #3 was a week after that.  The box was sent, they said, they'll have to trace it.  They'll initiate a trace on the box and get back to me in 1-2 days.  Calls #4,5 and 6 were me following up, as I did not receive notice on what was going on.  On call 6, I was told a supervisor would call me that day or the next at the latest. 3 days later I got one.  Its now 6 weeks after my initial claim and Im told that they'll email me a mailing label to send it back. I'll have to go buy the packaging etc. Its now 2 weeks past then. Call #7 to check on the status of my claim.  They received the camera and I'll have my check in 7-14 business days.  Confused, I asked why I am not getting my camera (or a replacement coolpix 520) I was told. That was just the decision made. So I asked if they had notified me, and was told that a supervisor should have called me. I received no email, no phone call. No contact of any kind.  I suppose I should be glad I am getting my full price paid, but what I wanted was the camera.  Its now been roughly 9 weeks and I *should* have my reimbursement in1-2 more weeks :(  I expect to have to call.
1947169
KidKraft is THE most horrible company we have ever had the displeasure of dealing with. It is January 21st, nearly 1 month after Christmas, and this castle is still sitting in the box as we have not been able to assemble it because all of the screws were missing. Imagine our daughter's disappointment after seeing this huge Frozen castle pictured on the box, then not being able to play with it for a month! Of course when we tried to call customer service that day, they were closed for the holidays. That was understandable. We looked at various hardware stores and none of them had all of the many sizes of screws needed, plus the specific small brackets. When customer service said they would have opened the Monday after Christmas, we called again- come to find out you cannot even speak directly with a customer service representative. AT ALL. There is no way to reach anyone. I tried pressing random buttons to hopefully just get automatically connected to a representative, but that did not work. Your only options are to leave a voicemail (we left about ten across several weeks, none of which were ever returned with a phone call) or visit the website to order replacement parts and wait 7-10 business days... absolutely NOT, considering these screws were not replacement parts, they were MISSING parts that they were too careless to ensure were in the box in the first place. Plus, with New Year the week right after Christmas, that 7-10 business days would've turned into three weeks before we got the parts, which is right where we're at now anyway. I tried several times to email their customer service address, all of which came back saying they were rejected by the server. Our daughter's uncle, who is the one who bought the castle for her, also tried emailing and leaving voicemails... no luck. We have not heard a single thing from KidKraft in the nearly month we have been trying to reach them. The most pitiful excuse of a customer service department we have ever seen. How this company is still in business is beyond me. Thankfully, Amazon is being helpful and paying for return shipping for us to send it back and sending us a new one free of charge. In terms of quality of the castle itself, it's cheap wood and wood parts. Not worth the price at all. There are PLENTY of other Frozen castles in this price range, if you're thinking about buying from this company... save yourself the headache and just don't. Our daughter still hasn't been able to play with her biggest Christmas present thanks to KidKraft and their pathetic lack of quality control. No company that sells kid toys and yet doesn't have a reachable customer service department for issues like this does not deserve to be in business!
2850287
Have attempted to contact the company that makes this product by every possible available method. First, through the web-based email system. Was ignored. Second, through regular email to both their sales and their support email addresses, Was ignored. Third, and final, created an account with their tech support system, and went through the process of creating a service ticket, and described in excruciating detail the problems I am experiencing. After several days, received an email from one of the technician asking me, of all thing, to explain the problem (!!!). It appears their personnel has a very poor command of the English language. At any rate, responded to the email, once again explaining the issues, and never heard back from them. Moreover, their tech support website has no means to follow up on an open or closed ticket, all you can do is create one, and cross your fingers. Nightmare company.
3950850
Their customer service sucks big fat sweaty monkey balls!!!  I call in and get hung up on.  I call in again and explain under warranty.  They tried to charge me $40 to fix a problem their software team caused in the first place!  The CSR admitted that there was a problem with the software!  Then when I really got angry he "graciously" said he would comp the $40 fee but I had to return the mouse in order to get a new one even tho it was the updates that screwed it up in the first place!
313913
I bought a Magic Jack a few years ago and after a year let the service lapse.  I still have the device which has to be plugged into a high speed internet connection all the time to work.  About 6 weeks ago I wanted to re-instate the service as I am going to Europe and wanted a phone to call the states.  I was told my account was UNDER REVIEW.  6 weeks later it is still under review.  Customer Service is a joke with this company.  You can chat with someone who knows nothing, has no access to "my account" and advises me to wait.  6 WEEKS?  I would never buy this product again.  Please read other reviews that discuss the incredibly poor customer service. Anyone with a good rating has not had to deal with them.  Terrible.  If I could give zero stars I would.
3098996
customer serivce - live chat --which is practically useless and utterly frustrating!!  the device was good for 6 months then stopped working.  spent more than 4 hours with 6 different support persons to no avail.  finally they agreed to send me a new device but charged me $5.95 for shipping and handling!!
516461
I got a brand new / sealed one of these, plugged it in, created the account, got a phone number, and then got prompt to create new account, went thru the same routine over, and over, and more over. Went to the MJ website and was advised by the chat person that my account is under review!!!!! and I should call customer service, the CS rep. repeated the same "account under review" and told me to call later because they are having a high volume callers now!!!.

Each time they ask for name, phone number, email address, etc...10 - 15 minutes wasted each time to get the same answer.

Same routine was repeated every time I called, over, and over, ...., still no service.

Do yourself a favor and buy something else. You will save money and lots of frustration.
4396228
Not only is this the most disappointing product EVER, the customer service  when you can finally contact them  is the absolute WORST! Many of the units are defective and they know of the defects, yet are unwilling to fix the problems. They want to charge more than half the purchase price to fix the defect if you send it in to them and pay shipping both ways. This is a premier RIP OFF! I thought it would be a good  starter tablet for my grandkids. NOT SO
DO NOT DEAL WITH THIS COMPANY!!!!
4396297
I recently placed an order with this company directly from the company website.  My basket arrived without ANY information on whom it was from. I typed a beautiful message on the gift message and included my name.  The recipient actually had to call The Fruit Company to find out for herself, one day POST-OP!!  I called the company to express my displeasure.  They were aware of this type of problem, about gift messages not being submitted with the order,  and the only way they could offer to rectify was to offer me a $2.60 customer credit!!! I ordered $70 basket!!!  The woman I spoke with said there was nothing she could do.  I just checked their website and it says 100 percent satisfaction, guaranteed.
Well they surely don't stand by that!  Very poor customer service!! Needless to say, I will be placing future orders for gift baskets elsewhere!
D. Martin
721908
I recieved my Archos 5 as a gift this last Christmas.  I was very excited about all the possibilities that I thought the Archos 5 offered.  That was until I realized all of the headaches that were to come.  First off, Archos nickels and dimes you every chance they get.  If you want to play any of your music from Itunes, $20.  If you want to play any movies you already have on your computer, $20.  If you want to record TV shows or any of your personal DVDs to your unit, plan on paying and extra $179 for the DVR station.  Oh, and the TV Guide that Archos talks so much about, does not exist in the US and they have no timeframe on when it will be available.  That also goes for the TV tuner that is adverstised.  Second, the customer service is horrible.  You are lucky if you actually get a hold of someone.  Third, the durability/quality of the product is horrible.  I recieved my Archos 5 new in December.  I have already sent it back once because the unit just stopped working all together.  One day after getting the unit back it stopped working again.  When I finally got a hold of someone in customer service they said I would have to send it back again, but this time they were going to give me a refurbished Archos 5.  It isn't even two months old.  I asked if I could have a new Archos 5 and they said that wasn't an option.  I have checked various internet forums on the Archos 5 and they are all the same.  Horrible!  Stay away from Archos all together.  They are in way over their head with technology they obviously do not understand.  I will never by a product from them again!!!!
278551
This review is really about the crappy service I got from DB Roth, which says on their storefront page that you get the service you deserve.  I got this product to use with an outdoor antenna, and so paid over $100 for all of it, including the $27 cord to hook them together.  I got some service out of it with my Mac OSX 10.4, but when I upgraded to a new Mac the driver would no longer work with the 10.6 system.  I asked DB Roth for a link to an upgraded driver, and got a link that was non-functional. The link for the 10.6 driver just yielded the old 10.4 driver.  I asked them if they could point me to another link, or failing that, to notify the manufacturer that the link was non-functional.  They gave me the runaround, saying I should use the "video" on the driver page to install it.  I said I'd seen the video, but the link was wrong.  They asked me for my Amazon Order number, and when I sent that they said that since it came through Amazon (which they knew), I'd have to ask Amazon for help.  Soooo, don't expect any kind of meaningful help from DB Roth.  If they can't solve it with one email, you're on your own!  That's not really the kind of service I've come to expect from Amazon or it's associated merchants.  The product may arrive quickly, but sometimes, it's the service that goes with it (or doesn't) that counts!
1465480
I am an advanced computer tech with my own onsite service business. I first purchased this product Jan.'09. Within a few months I began having speed/dropped connection issues. I finally got fed up with it and opened a tech support chat session. After multiple sessions, during which the procedure caused the connection to be completely lost, they agreed to replace the unit. The replacement worked fine for a few months. Then I tried setting the Access Restrictions and they would only stay set for 1 day. Again, after multiple tech support chat sessions and upgrading the firmware, the problem was not resolved. The final time I contacted tech support, they said they could no longer provide support as the unit was now out of warranty. After several calls and almost 2 hrs. and multiple elevations, they agreed to send a 1 time replacement of a refurbished device with no more tech support. I thought that when linksys was bought by Cisco that service would improve. Not so! DON'T BUY LINKSYS/CISCO HOME PRODUCTS!!!!! Spend a few extra bucks and get better quality of both equipment and service.
1029246
ONE OF THE WORST COMPANIES I HAVE DEALT WITH!!!

 I wish KEF understands that customer service is one the most important feature that buyers look for when it comes to spending $1000 on a single speaker. Even though some dealers initially offer free shipping nationwide, U cannot simply shop for KEF - it has to be done through a local dealer.  At this point you are stuck with a terrible customer service, high price and ignorance. Since the local dealers in my area either did not pick up their phones or did not bother to return my calls I was pushed to look for more reliable dealer online. I found a great dealer in California that not even gave me 15% discount but offered free shipping to my town. Easy said than done!!! I was to a point of finalizing a $2000 order when KEF national general sales manager (Mrs. April) called me and told me that due to policies my order will not get finalize and most likely I will have to go back and try to contact my local terrible dealers again and try to work with them instead. She provided a phone number of a person in my area that was supposed to help me out. Guess what... the person called once and I never heart from him again.

At this point I refuse to deal with KEF. Just imagine what will happen if those "awesome, overpriced" speakers fail and you will have to get KEF to do something. Please STAY AWAY from this brand!!!! KEF made me feel terrible as a customer and I don't think I deserved to go through all this pain at all.

In one word TERRIBLE!!!!
3614406
I bought this software to help my computer run faster, what a mistake! I spent hours trying to get it to install. When that failed I opted for their online installation where you pay them $15 and their "tech expert" will install it for you. After 2 hours of trying to install it the tech himself gave up. He was not able to make the program run and he was unable to remove it from my hard drive! I was unable to do any work on my computer because the Tuneup program would try to start up every time I started my computer, so I had to take my computer in and had to pay $150 to have my hard drive cleaned and their program removed! Then to and insult to injury AVG refused to refund the $15 they charged for their service!!!!!!!!!!