Poor packaging and assembly
354665
Poor packaging, nothing in the box to prevent the end stands from sliding around and ending up with abrasive scratch mark on the exposed side.
Also the support rods tend to split the receiving ends of the end stand, not all of them were effected but a few did split.
4506346
This is not a review on the item itself (which I find quite very appealing), but rather on the horrible packaging and shipping of it. I honestly made an effort to get it because I like the design, but after receiving it broken for the second time, I lost confidence that it can arrive intact. There are multiple flaws with the packaging and the shipping of this item. First, there is almost no cushioning in the box (other than on the top and bottom). As result, the chrome tubes (especially due to the fact that they are slightly tilted and are not directly touching each other) hit on each other and on the box and break off. Second, there is no indication on the box itself that the item is sensitive/breaks easily. All breakable items I've ordered online before (including mirrors/dishes/glasses/vases) have these warnings, so that UPS guys will not throw them around like they do with other boxes containing non-breakable items. Long story short, I'm giving up on this item and I'm a little disappointed at Amazon for packaging it and shipping it this way.
3049123
Will not recommend this as a buy.. The assembly is a pain and the quality is not as described. The packaging was terrible and I am now stuck with 2 of the screws missing.
2619885
The package arrived in very poor condition raising concerns that something like a screw or instructions could have fallen out or the contents been damaged.
2580870
I'll start with the positives then move on to the negatives.
Pros:
The parts are very well marked and the instructions are crystal clear and easy to follow.
Cons:
1. The packaging is poor - the parts move around in the box under transport and four parts were damages upon arrival. Pics attached
2. The leveling feet do not screw in on the level - and some of the holes have "bumps" that act as stoppers and some do not - so the feet themselves would not be level even if the screwed in correctly.
3. I spent two hours putting this together on my own and when I got to one of the last steps - installing the adjustable sewing shelf - found that it is not level. I checked my installation and it is correct. The parts are manufactured unevenly. Pic attached
4.  I called customer service after I opened the box and left a VM as the person's message said they were temporarily away form their desk. It's four  hours later and no return call yet.
5. When I discovered the shelf would not level I decided to try their website as per their instructions to see if that might get a faster response. Typing in their web address yields a "site is no longer available" message.

I'll edit this post if things change for the better - but so far I would suggest steering clear of this product.

Dreading having to deconstruct the whole thing, pack it and ship it...
2246575
I need this item to move out of state tomorrow.  I received the product today in a heavily damaged and opened container that looked like it had been a previously returned item.  The package is missing custom made pieces required for proper assembly.  I would never do business with this manufacturer ever again.  Sloppy packaging and poor inventory management probably indicate a poorly run company.
4840104
Table arrived damaged, with loose parts inside the box, missing two washers and three lock washers, top damaged on side looks like forklift or box was dropped, strapping inside packaging broken into pieces, instructions missing completely
1697392
The bottom of the box was partially opened, screws were loose inside but all parts were accounted for. Aside from poor packaging, assembly was very easy. I did it myself but did ask for assistance when putting the back end on. Chair is very comfortable. I've only had it for a week but so far so good.
1112722
First, the packaging was terrible.  the box had come nearly apart by the time it reached us.

Second, the parts (screws and such) had come loose in the box and were flying around during shipping.  It's a miracle that the damaged portions of the white finish just happened to be on the undersides.

Construction was made needlessly tedious by poor fits in many of the drawer joints.  Pre-cut holes are off position and the sides of the drawers have serious lean in/out angle.  Forced them all into shape and screwed them in with force to bend them to the proper shape.  We'll see how it goes in 6 months

Package was missing one main piece that provides support.
2133129
Arrived damaged.  Cover was cut/slit in several directions  and not usuable.  Assembly instructions were also cut.
1682887
On the plus side, the unit is attractive, keeps things quite cold, and is not very loud although I'm not sure I'd want it in my study.  I have three problems with the unit.  The first is that the packaging is terrible.  Even though there was no evidence on the box of any trauma, the door of my unit was dislodged due to the upper hinge being displaced.  It fortunately came back into line with a few taps using a light hammer.  The cause of the dislocation is that the bottom of the shipping package lacks rigidity.  In fact the whole thing lacks packing protection, being shielded by a miniscule amount of thin, low density styrofoam.  It's been a long time since I saw a new product packaged this poorly.  I consider myself lucky that the unit arrived in as good a shape as it did.  Second, the exterior is painted with a matte black paint that is neither smooth nor easy to clean.  Third, the front door sweats like crazy in a non air conditioned environment.  The condensate then drips from the door onto the underlying surface.  I have this in my garage.  I've not yet figured out what I want to do with this item, but I'm not totally happy with my purchase.
788356
HORRIBLY PACKAGED! No padding or protection between each piece so when we received ours it was dinged up in several places. It was very difficult to put together. Once assembled, it looks good.
4207840
First things first, the packaging for this is not good enough to hold up to being shipped. There's no protection inside the box for even mild bumps in transit and the box arrived slightly dented which chipped a corner of the organizer.

Beyond shipping damage, it looks like the drillbit for the holes was dull which cracked some of the particle board rather than making a clean exit. Apparently parts were also dented and dinged before being painted. When I assembled it, several screws stripped the pre-drilled hole before even driving in to flush. Even if the design was good, all that suggests poor quality control at manufacturing.

In a horizontal position there is no support for the top other than the poor screws mentioned above. If the screw strips, the top will be loose. There's nearly no side to side stability, again because it depends entirely on ill fitting screws.

I'll use it for a while to store lightweight clothes, but I wouldn't count on surviving being moved or even holding up to books or photo albums. This gives all the impression of a disposable product.

If anyone from closetmaid qc is curious about the factory defects, the label indicates it was manufactured in Mexico 2/17/15, #57, with the barcode 10075381015759.
4041465
This is a nice bookcase. I am taking off 2 stars because this came horribly packaged and top left corner wood was cracked and there was some scratches on top shelf. I am honestly surprised that's all that was damaged considering how bad it was packaged.  I decided to just keep it because it would be a pain to send it back, it would be just easier to glue the corner. Assembly is practically nil, just unfold it, takes about 5-10 seconds. Over all it looks nice, and held all my books with no issues, even my really heavy ones.
2081625
My Parts were mislabeled, causing me to reverse the two main legs, which required me to take it all apart and swap them.  Packaging was horrible and mostly destroyed. I'll be cleaning up little specs of foam for as long as I live in my current apartment.  Once I got it together, It looks decent.  The tabs that connect the keyboard tray to the sliders were bent, which means I couldn't screw in the keyboard tray without bending them somehow...so I guess it was good that I wasn't planning on using it anyway.
435937
Has to be put together, recommended you skip this purchase
104068
packaged poorly, scratched and broken packaging, although good product.