Terrible HP customer support!!!
343246
Ordered this item on Jan. 13, 2016, received it on 1-15-16. This was great, the problem is it has a 1 year warranty and it stopped working on 3-11-16. Called Amazon and they gave me an 800 number to HP. After being on the phone with HP for over 45 minutes and being transferred to several different departments and not being able to understand any of their broken English. Nothing was RESOLVED. I bought this item because it was an original HP product. I just ordered an aftermarket one overnight. Will try to call HP again later and hopefully get someone that I can understand and get it replaced. Very disappointed that it lasted less than 2 months.
3714094
I love HP printers.  Over the years I have tried almost every brand of inkjet and a few laser  printers too.  The advantage of HP inkjets is that they work well even if used only occasionally.  I found that other brands ink cartridges dry out even when installed in the machine.  HP printers can go more than a month without printing and then print perfectly.  There are two issues currently with the HP all-in-ones.  First, the document feeder cannot handle smaller paper sizes. I fax prescriptions, and the latest HPs cannot handle them without special handling.  It is a design flaw that their hardware support techs admitted.  Second, their support is HORRIBLE!!  It took me 5 phone calls over a week's time to talk to anyone with a brain.  It was one of the worst support experiences in my life.  Tech support for HP is in Southeast Asia.  I live in North America.  I am a firm believer that support personnel should be from a same geographic area as the people they are supporting.  That lessens the problems that dissimilar accents and cultures cause.  If I didn't like the printers so much, I would never buy another HP printer again.
3043167
Have owned the HP Photosmart 2610 for less than six months and have had nothing but problems.  I agree with other reviewers that the software is a problem.  Additionally, I get constant paper jams, even though I only use HP paper, and the printer does not print correctly, text is cut off or it just doesn't print.

Tried calling Customer Support...good luck to anyone trying.  First, you need to keep asking them to repeat things because they cannot even speak proper English.  Second, HP does not offer any options to service the malfunctioning printer other than they'll send a replacement which is nothing more than an old printer which has been refurbished.  Sure, just what I want to inherit more problems.  Called the Executive Offices, did not solve my problem.  Bottom line, HP does not care about the consumer, or the quality of products it is putting out on the market.  And, standing behind their products...does not exist.  A word of advice to anyone contemplating buying a printer, stay clear of HP.
342423
I purchased two of these units and have had nothing but problems with the touchscreens and using a mouse. Lenovo warranty is the worst. It took weeks to get any service to fix one of the machines, Now I am experiencing the same problem. I bought the 4 year service Smart Guard protection plan but since you can not tell whether it is a zero or an o in the model number, I can not get tech support. I will never purchase another Lenovo product again!!!!!! I am going back to HP where I can get customer service without spending hours and days on tech support begging for help!
337767
Have had nothing but problems with this computer since I purchased it. Sent it back in August to the factory because I was locked out of it and it could not be fixed remotely. Since then I have had it back it has not been working properly and now I have no access to it again. Was on the phone with an HP representative from New Delhi for about 5 hours yesterday with no luck. I'm supposed to call back today at 12. I am ready to throw this thing out the window.... HP has been cooperative but it has really been a problem, I wish I did not buy it.
3083745
At first I could not install the printer even though I followed the step-by-step instructions repeatedly. Finally I called HP and spent about two hours on the phone with their representative. He had me do the same things I had already done several times - no luck. He gave up after a couple of hours and referred the problem to someone else. That person called me the next day, and I spent another couple of hours on the phone doing the same things that I had done on my own and with the previous representative. After trying the same procedure three or four times, it suddenly, inexplicably worked. My printer was installed.

I used the printer for a couple of months when it suddenly, inexplicably went offline. I haven't had the necessary three to four hours to spend on the phone with HP trying to figure this out, so I do all my printing at work. From the online tech support forums I've looked at, I see that this problem is a way of life for this printer.

Today I may have finally gotten the printer online. I say may because I can't test it. It doesn't say "offline" any longer, but there is a document in the queue that won't print, but it won't delete either. I've tried unplugging, turning off the printer, rebooting - all the standard tricks, but the document is still there, not printing and not deleting, just clogging up the queue so I can't print anything.

I'd give this printer zero stars if that were an option. I am going to buy a Brother.
2909740
Have owned many HP printers over the years, but this one was not good. was never able to get it to function, and unfortunately HP now uses a third party to assist people that purchase their products. When trying to get assistance with new product, they try to scam you by telling you that your computer is loaded with multiple corrupt files that are causing problems, and not allowing files to load. When I questioned the "tech" as to how a brand new PC could have this problem, he immediately terminated the session. I tried again two days later and had a different "tech", and he advised me that for a nominal fee of $99.99, their "specially trained network tech" could fix my PC. Once again I asked how a brand new PC could have this problem, and once again, the session was terminated by the third party. I can understand fully that a product can be assembled incorrectly, damaged in shipping etc, but to have an individual (in this case, multiple) try to extort money, for doing absolutely nothing, is rather distasteful. Will not purchase another HP product, nor recommend one. Purchased another brand of printer to replace the one that never worked, set up and working in about 20 minutes, paid a little more, warranty is twice as long as HP.
1646087
Following directions on HP setup, I was directer to HP support website.  There I am handed off to, unbeknown to me, a third party.  This third party starts setup and all goes well until I am told there is an issue with my computer.  For $199.99, they will stay on the line and fix the issue thru their technical support.
Keep in mind I am just changing printer/scanner to all-in-one machine. ..... BOTH HP......
This is the worst scam I have ever seen on Amazon or by HP.
SIMPLY DEPLORABLE.
I know I could have just said No, but then would be without a Fax, printer etc for a day or two.
757742
This printer was 3 weeks old when I discovered that the ADF always Jam when used for double sided copying. I contacted HP customer service and spent over an hour on the phone with them to find out that it is a hardware problem and the printer need to be replaced. The catch was they were going to send me a refurbished printer to replace this brand new one. There were no supervisor to talk to or anything like that!  I do not understand why I should receive a refurbished product for HP lemon.
294999
July 31, 2016  Bought HP 8710 couple of weeks ago.  Trouble right away. Couldn't completely close paper drawer.  "Paper Jam" came on and I took out paper feed components in the back and couldn't figure out how to get them back in.  Called HP.  Took 3 hours on the phone.  Nothing was fixed even though she showed me videos of how to fix.  I don't think I'm stupid inasmuch as I have a Master's Degree in Civil Engineering.  Nor do I think that the HP Tech was a problem. It's the machine.  Since then normal copying wouldn't work.  Then it did work.  Today online copying won't work even though it has before.  It's Sunday and HP is not open until 9am to call.  I've had the HP OfficeJet Pro for the last 18 years.  Had problems and replacements in the first years but the last one was cool.  Scan and multiple feed finally gave out but I kept it for online and offline copying until it totally went kaput.  Why is this one so fussy and inconsistent?  Okay 9:04 AM on Sunday.  I actually had my day planned with important activities.
Maybe I should ship it back.  PS Yes I've checked my USB cable multudinous times.  Whaddya think?
3708843
I've made this printer purchase Nov 28, 2011. The moment I ran into problems with this printer I should of called HP tech support instead of procrastinate until now. So I am at fault at that. However what I am about to say about this is blasphemous and total malpractice of retail sales.

When I got the package the box itself containing the printer seemed to be semi-opened but I shrugged it off not caring much about it. Boy was I wrong.

When I bought this machine it was never disclosed to me or titled that this machine was 2ND HAND OR REFURBISHED. If I had knew I WOULD NOT AT ALL BOTHER TO BUY IT. I NEVER EVER BOUGHT REFURBISHED PRODUCTS IN MY ENTIRE LIFE!

I called and HP tech support told me this machine was registered February 2010. Going back to my purchase date of November 2011 I've been cheated for almost 2 years before I got my hand on this machine.

I work as IT for a living. I recommend HP for almost 2 decades to anyone looking for personal new printer/workstation machines. I am not stupid or complete total tool but this machine is a PIECE OF JUNK that is not even worth my time to fight with HP getting this junk replaced as I would rather get a sledge hammer, smash it and piss on it. The software for this machine is extremely bugged, the built-in wifi is horrible, and the hardware inside the printer par at best. I CANNOT GET THIS MACHINE TO PERFORM CONSISTENTLY GOOD EVERYTIME. Either the machine can't pick up paper with the rollers from the paper tray, wifi configuration information gets wiped off everytime I power off or restart the machine or the information screen just freezes and I have to just unplug the machine from the power cable in back.

Now even if this machine was label as refurbished and assuming it had gone through proper HP inspection for certification as proper working refurbished item wouldn't they or at least shouldn't they extend the warranty prior for release from the company? If this thing was refurbished I am going to assume problems will occur again with this machine whether its same problem or not.

In the end not only am I totally uphappy at HP and the "tech support" but I am dearly sadden to see Amazon screw me over like this. Shame on you. Such dirty tactics and for better lack of transparency with their products I feel that this is a stab to the back. I understand that there is just way too much inventory coming in and out from their warehouse but I am sure that when you receive these shipment of printers HP should have disclosed to you the condition of the printers they gave to you.

I will continue to be customer at Amazon as I am always looking for better deal but I will never ever purchase another HP printer or make any printer purchases from Amazon again.
2069317
I can't recommend this.  Tech support is useless.  Printer has problems too difficult to fix unless you are very skilled with computers and willing to put time into researching and fixing the problems.

It is so disappointing to see HP go the way of other computer companies, throw away products, severe problems with new products, and no support.

I bought this to replace a HP OfficeJet 6700 which quit after I carefully carried it across a room to a new location.  After this it had a print head alignment problem that the user can no longer fix (we used to be able to easily do this).  While I could tear apart the printer to get to the print heads and maybe fix it, I wanted to move from an inkjet to laser printer anyway, so decided to buy a new printer.

I bought this through Costco.
I followed the instruction to set it up wireless - it would not accept the passcode. I tried 5 times, very careful to make sure I had the correct passcode but it still would not accept it.  I took another on that modem and took it off the network (forget network) and reinstalled it with the same passcode and it connected first thing.

I called support.  Big problems, they didn't understand English well.  They could not understand the problem, they took over my computer which I told them was ok if I was the one using the keyboard/mouse.  The person took over the mouse/keyboard and went into my modem settings to muck with them.  I said no and asked what they were trying to find out, she could not tell me (English was not good enough for that).  I escalated it using the magic words I want to talk to someone in the United States.  The US rep, after checking with her technical person, said to connect with a USB cord and she would send me driver software.  No instruction of how to set up wifi.  I escalated it again.  A rep called, asked very simple problems, said a tech would call.  When I finally spoke to that tech, again he didn't understand English well enough to have a conversation and basically said do you want a new printer (of course we know it would be a refurbished one) or do some trouble shooting - his trouble shooting skills were... use the paper tray that I was already using ignoring the known problem I had found for custom envelope sizes, read the manual for wifi set up instructions after I told him those instructions didn't work, etc.  I gave up and quit talking to him, just a waste of time.  It will be easier to just to return the printer and get a different one.

Note: The first US Rep sent me the same exact software I told her I had already been running (HP Easy Start) - yes the same version.
I connected the USB cord.  Now I had a printer that worked on USB but not a printer that worked on WIFI.
I mucked around myself, found a utility, set it up myself.  This was not simple/straight forward and not something I would recommend for anyone without an extensive background of computer set up/configuration/software including trouble shooting problems, learning new software with no manuals, etc.

It still had problems, it shows a second printer on the HP Utility that I never declared. I deleted it and it appeared again the next day (no idea why or what for).

Simple tests printing from a mobile device now worked.

So I did a test to print envelopes, using the main tray.
Another problem:
It stopped and did a cleaning between each print and after the printing needed to be restarted.
I did an internet research and found out this was a problem if you set a custom size envelope (even if the size matched a standard #10 envelope).
I changed it to a default setting and it worked.

If you buy this, expect to have problems.  Expect to not get any help from HP support.  Expect it to stop working after the warrentee is up.  Expect no one to be able to fix problem and just to get a refurbished printer replacement if there is any problems you can not fix yourself.
1446161
We will never buy another HP product ever again. We purchased this printer in Feb. from Office Depot so we'd have a color wireless laser printer. It's been used maybe 8 times. About a month or so ago, the error "FW Is Corrupt" showed up on the screen and I kept putting off trying to figure out the problem.  I went online two weekends ago to find out how to fix it and nothing worked. Last Saturday with my husband on my back to get it fixed,  I spent over 2 hours on the phone with HP doing the same troubleshooting steps over and over and over again. Then I was told they were escalating it to the next department (hardware I think) and tried transferring me 3 times. I was finally told they were very busy and someone would call me back in 2-3 days. On Sunday (the next day), I noticed a missed call at 4:30 in the afternoon with a message from HP to call them. I was going to call them on Monday but decided during the week as I have a job that I go to early in the afternoon...I don't have that kind of time to waste. They called me on Monday while I was at work and I had to repeat multiple times I was at work and not at home and that I would call them back on Saturday. On Thursday, they call me again and again I told them I couldn't afford to spend time on this problem until Saturday so today, they called and again...I spun my wheels doing the same troubleshooting steps again. They expect you to have a USB cable which doesn't come with the product to hook it up to your computer. We used the USB from our Brother and our computer wouldn't recognize the HP printer by USB. They tell us to use a different USB which I didn't have and then tell us to use a different computer which we don't have and then we were told that this printer was not compatible with Windows XP (although in the instructions that come with the printer XP is mentioned) and that we had to upgrade our operating system (after another hour on the phone). I lost it! Our Brother laser printer works perfectly fine with our computer system which I told them and they replied that this HP printer is a high end printer that needs the newer operating system. They won't replace our item nor will they refund our money.
920731
Dont buy!!!  HP doesnt support the computer. Unable to connect a printer to it, called HP , "we don't support Chromebooks" Questioned their practice and they admitted it was "strange". No mention in Amazon ad about it not being supported, either and no comment from Amazon about their business practice. Then got stuck with gift card instead of refund to the credit card. See you later, Bezos!!
1786792
When I got my HP6500 printer connected, I tried it and the paper jammed every time. I contacted HP customer support to get a replacement and that was like talking with an idiot. It was impossible to get my problem resolved because all the HP rep could do was to follow a script and accomplish nothing because she was not empowered to get me a replacement printer. I am going to just throw it away to stop my misery and I am buying a Cannon MX 882 printer which I also use at my office and it is excellent. I will never purchase a HP product again in the future.
2048373
Bought this HP All in One Printer yesterday and today it would not install. First, the on and off switch remained on. Secondly, the printer cartridges motor would not move. So I called HP and they said they would send me another one. Waited on the phone for 45 minutes. Then, I hung up! Back to the store it goes, no more HP for me! This is the second HP Printer that I bought that was defective. However, the first one let me install it and at least it served me for 3 years! My advice to you: DO NOT BUY AN HP!!!
2946705
I've used HP printers for many years. This one is the worst I've ever had. Very noisy and many failures in just a short time. Constantly jams on double-sided scan, frequently multi-feeds paper--as many as five sheets at a time, sends two emails upon scanning to email with one blank attachment. I've never had good customer service from HP but they've gotten even worse. Spent an hour on the phone with a warranty support tech who had no technical skills or knowledge--clearly just reading from a checklist. Insisted on jumping through every hoop on her page regardless of whether the step was relevant. In the end, she had the audacity to say the problem of feeding 5 sheets at a time was a problem with my computer, not the printer. Had to call back to get another rep who also wanted to go through the checklist. I refused and she finally got permission to replace my new printer with a refurbished one. This is my last HP product!