No quality control before its shipped, late shipment.
347651
The product arrived late by like a two weeks.  Parts of it were bent and could break if an attempt were made to bend it back in place.  I find either paint or metal on my hands after touching it.  There is no mounting options built in, and it marks up the wall.  If your mass producing a single design at least have quality control on what is shipped.  That's not to say I want completely hurt this company just saying you could easily make it better. If not charge 6 dollars not 12.
1972649
If this item had arrived without pieces missing in a damaged box, with no protective wrapping, it would have been good.  I will not do business with this company again.  The time wasted while waiting for the product to arrive and then having to return it caused much dissatisfaction.  Otherwise, this would have exactly met my needs.
2246575
I need this item to move out of state tomorrow.  I received the product today in a heavily damaged and opened container that looked like it had been a previously returned item.  The package is missing custom made pieces required for proper assembly.  I would never do business with this manufacturer ever again.  Sloppy packaging and poor inventory management probably indicate a poorly run company.
3327413
Item arrived broken, seems it was shipped that way by the way it was packaged, no way to simply fix it.
960097
Someone in shipping was asleep ....there was nothing in the box when it arrived!
This will delay grealy my plans for an end to summer event.
2250345
The first shipment had a huge blemish in the top ..looked like a nail had been driven in, with some sort of attempt at plugging the hole, which was not plugged, and sanding marks in the finish around the problem.  This was rejected.  The second shipment had a blemish on the side, and glue and white putty in clear evidence all around the top.  I have rejected both, and am still waiting for a piece of furniture that is acceptable.  A clear case of shoddy quality control on what could have been a well designed product.  Having now been advised that the manufacturer cannot furnish a unit without flaws, I have cancelled the order.
867301
Product did not ship until the day AFTER it was supposed to ARRIVE.  On top of that, it was broken clean in two pieces.  Very dissatisfied.
1942705
Just received delivery, unpacked box and began assembling per vague instructions included. After attaching the 4 wheels, discovered that 2 of the metal bars on one side of the sorter handle were almost totally flattened in 2 spots, indicating something very heavy was dropped or driven over them. Shipping box was not damaged, so this occurred in manufacturing facility where there is obviously very poor or no quality control. Also the container contained only 2 laundry bags and 3 hanging brackets. I decided to order a replacement rather than cancelling order based on the mainly good Amazon customer reviews of this product and hope I'm not again disappointed.
397285
It took forever to arrive. And would cost just as much to send it back to the manufacture (China).
1992966
No quality control for this item. Perhaps the one I received was one that had been returned for having missing parts as referred to recently by another reviewer here, and someone in shipping then tried to put things back and send it out again.

First, I counted the parts before assembling, but as the posts aren't labeled, you must rely on visual cues that are just general as to size.  Second, the diagram for assembly is printed terribly small as is the list of parts beside that small picture.  The company couldn't bother sparing two sheets of paper for the diagram or parts list apparently which would make them more readable.  Even if you copy and enlarge the diagram/list, it would then look blurry-- the font size is that teeny.  There aren't any written directions at all.

I got 2/3 of the tree assembled before discovering that there were two "10a" posts, rather than one, and that I was short a "10" post.  Again they're not labelled and the minor differences are easy to miss.  There was also a missing washer but two Allen wrenches.

The item was shipped in two heavy ill-fitting boxes that had been futilely strapped together with a strip of plastic.  Thus, the boxes were splitting open and worse, UPS had dumped them at the end of our driveway outside the gate 150 feet away from the house.  Upon discovering the missing or wrong posts, I would have preferred to get that one piece sent to me.  But the phone number for the company is only a voice mail that's always full -- no real website and only a PO Box address in Texas.  I doubt if anyone is checking these boxes to ensure that they're complete or intact.

Big hassle with Amazon to return as the rep had communication problems and tried to promise that Amazon would send out a replacement that Amazon would check ahead of time.  I didn't believe for a moment that Amazon would be counting all the washers or matching up posts.  Worse was that I spent over an hour dismantling the tree and then was faced with trying to wedge all the parts back into the original boxes that didn't fit to begin with.  The rep never sent me the return slip to put in the boxes, and they'd never come with any packing slip to begin with. So this was another call to Amazon, and thankfully a very good rep.  UPS was scheduled to pick up the heavy boxes the next day, but when that came, the new story was that UPS couldn't actually promise this.  I'd had to pack them outside on my front porch since they'd be too heavy to move after.  So they sit there for perhaps a few more days over the weekend -- charming.

Too bad, because otherwise this is a perfectly nice cat tree that could be 4-5 stars.  The problem is that defective boxes of it are being sent out causing buyers like myself countless wasted hours.  After trying to decipher teensy diagrams in German/English, assembling and then dismantling everything, re-packing squished boxes, and dealing with customer reps in Amazon and UPS, that's an entire day of work.  Nothing to show for it at the end.
438264
Terrible quality ships from China took weeks to arrive
771928
Item arrived without any hardware necessary for assembly. It appeared all the lumber and glass were included per the parts list, but all of that is useless with no means to assemble.

The gross weight of the shipped package is listed as 106 pounds on the manufacturer's box, but Amazon's shipping label indicated that the package weight was 80 pounds. Whatever the actual weight, it is quite heavy and unboxing took significant time and effort. I have requested a pickup for return and do not look forward to the prospect of getting all the pieces to fit back into the original box.

I spent a significant amount of time doing research for this item and paid a premium for the product because it seemed to be the best fit for my needs and because of my 'TRUST' in Amazon. I am very disappointed with Techcraft and even more disappointed with Amazon. Apparently there is no replacement option available for the return.

So, it now appears that my time and effort spent researching, ordering, unboxing, searching for the missing hardware, entering a return, repackaging, and shipping will have been mostly wasted, and I will be back at Square One, beginning the research step for a 2nd time. My only consolation is that I don't have to start my research totally from scratch.

Maybe Amazon could reconsider where they are spending their R&D funds with a little more focus on Quality Control and little less on competing with Apple? It doesn't seem that it would be too difficult to check the manufacturer's specified shipping weight (106 lbs) against their own measured shipping weight (80 lbs) and do a double check on the product before shipping a package weighing 20% less than it should to a customer.

I'll spend the next few days attempting to get either Amazon or Techcraft to agree to send me the missing hardware. I am an optimist and will keep hoping for the best while planning for the worst. Sadly, either way, my TRUST in Amazon as a retailer has been diminished.
646788
I ordered these a little while ago and just got around to opening them. Wow. Total crap. What is your quality control process that this even got shipped?
1314469
I ordered this as a replacement for the one on my A665,  because the space bar was not functioning.  The board arrived on time, and was the correct replacement.  Box  was intact with no signs of damage. when I took it out of the box i immediately noticed that the top screw socket (that the screws fit into,  was installed wrong, and was at an angle,  so the screws could not fit .  additionally someone had tried to fix the issue by pushing on the top of the keyboard with some sort of tool.  so the plastic between the 8 & 9 key was gouged.  also the metal backing plate was bent up in the corner, and had all sorts of human smudge marks all over it.  Clearly it was manufactured incorrectly,  someone saw the error,  made sa lame attempt to correct the issue, and when they could not,  they shipped it anyway
2309147
The tube socket is off center and I cant plug the tube in. I am left with a preamp I cant enjoy. It is obvious there was no quality control inspection to inspect the preamp before shipping. I am very unhappy I was looking forward to plugging into my system. No quality inspections before shipping. buyer be aware!
742037
Excellent product, except it was late in arriving.
I also ordered the same product but in blue and it was due yesterday, and did not arrive today. From the tracking information it looks like it is not moving and there is a strong probability it will not arrive tomorrow. Terrible.
4645111
The item ordered arrived a day late, as well as having cosmetic damages to the knives in question. [In all of the years that I've owned Ginsu Knives, they have always been delivered in pristine condition---clean and without any flaws. These are not they.] Also, a small but important error: the butcher block is missing one of the rubber protectors on the bottom of it, causing a wobble effect when all of the pieces are placed within it. Very shoddy workmanship all around. Time to call back Amazon so that they will make it right, via their 'A to Z Guarantee'.