The service rep was very nice and knowledgeable and helped me solve the problem
355602
This is the second Drobo unit I've purchased.  I purchased this one on 12/5/2014, which means it went out of warranty on 12/5/15.  It's now 5/8/16 and the drive won't mount.  It has all of my music, movies and pictures on it and I can't get the thing to mount.  Drobo either want $169/year for "Drobo Support" (Pretty pricey for a $600 unit) or they want $50/per incident phone support.  I just called ten days ago and grudgingly gave them the $50.  The service rep was very nice and knowledgeable and helped me solve the problem.  Only now it's ten days later and the drive won't mount again.  I would not recommend, nor would I ever again buy a Drobo product.
2322201
I purchase this product. I was having trouble installing it and I called tech support. I was fortunate enough to get connected with Sam Concierge #138. Wow was I ever lucky. Sam was the most helpful and polite tech support person that I have ever spoken to. He helped me through my problems and got the equipment working! Tech support is lucky to have Sam on their staff!!
3442049
I'm really satisfied with the service provided by Ralph, he's very helpful and nice person and he installed everything in a nice way and he hide all the wires.
Thank you again for helping me.
2782355
Had a small issue with the case at first but with the excellent help was able to get it cleared up right away!
19143
I had a problem with the rack but the seller was very nice and patient. She helped me out and now my problem is solved. Thank you so much!
3266787
Versus did a nice job contacting me to resolve my issues.
4151282
Really solve my problem with my trimmer.. and thanks for your good service.
3077184
I made an error and they were understanding, helpful and very professional. I hope to work with you in the future!
2112205
The technician was knowledgeable and able to work around problems that arose.  I have had no trouble with the installation, and am really happy about it.
4284257
I previously wrote a review and gave it 2 stars because the capsules were not working. Immediately, I was contacted by consumer service and helped me with the issue. I am very happy with the way they handled the issue; they were very professional and nice.
2776481
The company was very helpful when I had a problem with installing clip on machine to enable use of the cups.
3732347
I had a problem with one of the items and the vendor "Prestige Milano" helped me out and solve the issue.  Kit comes as advertise.
2547274
I had to speak to two representatives due to the nature of my call. both representatives was knowledgeable and willing to solve my problem. The two of them were very patient with me, whereas I had a lot of questions about the product.
3122183
Was a good experience, when I had a problem they helped out immediately and all turned out well. Will do business with them again.
4091140
Had some technical difficulties and couldn't log into system.  The tech help Mr Sean Phillip ,was very professional and helpful and restored everything in no time.  Makes me confident that I can rely on the support of Amcrest!
62114
The customer service reps where friendly and answered all my questions regarding what was covered and what I would have to do in order to make a claim, etc.  Their answered helped me to decide to get the warranty, and the peace of mind knowing that failures will be covered is nice. Hopefully I'll never have to use it :)
1392127
Had trouble installing but a Rep called from the company and walked me through the fix.  I went from one star to five.  I'm impressed with the service and they work.