Plus + Free 1YR Subscription Magic Jack Service
344597
I don't have a house phone at all due to the expense and we don't miss it at all! However, when my parents came to visit (who do not own cell phones), I did not want to leave them in the house with no telephone alone. So I purchased a Magic Jack Plus.

It was very easy to set up -- plugged it into my laptop running WinXP and it was very self explanatory from there. Within 10 - 15 minutes, I had my magic jack set up, I had my phone number, and I was ready to go.

The magic jack PLUS plugs directly into the internet router (cable is provided) and you must plug it into a power outlet for power (an adapter is provided in the package). You do, however, need a computer to set it up for the first time and get your phone number.

So far the magic jack plus has been working great. I've only had it for 3 days, however. If anything changes I will report back!
184113
I was very hesitant at first to get the Magic Jack Plus but am so glad I did. The only regret I have is not getting it sooner. It's really easy to set up even for a tech dummy like me. The voice quality is crystal clear; no problems at all. Also, no problems being online at the same time that you're talking on the phone. It has Caller ID and call waiting, etc., which is great. Our exchange students use it to call home and they have not experienced any problems calling internationally either.

I'm really shocked that more people don't get it because it saves you so much money. We were spending $40 a month just for basic telephone service (and that does not include any long distance charges) so it'll save us almost $500 a year. It almost seems to good to be true, I know! That's how I felt too when I was reading reviews, LOL.

I would highly recommend this to anyone. Just make sure you have a fast Internet speed and you shouldn't have any problems.
483954
My brother in law is a pilot, this 1 year subscription is under 12 bucks for 1 year. How could I go wrong ???
742107
A very nice feature if you want to try it out before committing to a one year subscription!
2735349
I bought a magic jack about two weeks ago. The quality is spotty. Sound to other person fades in and out. But most importantly, I had to speak with three different customer service agents (online, of course) ...  and I got three different answers to a support problem. When I finally got someone on a higher tier, he said that I had been given incorrect information by one of their customer service reps (they work from their homes), and that the company would not stand behind the problem resolution offered by their own employees. We're talking $20 here, but even their higher tier support people don't have the authority, or the business sense, to back up their own employees. I was told that the "offending employee would be sanctioned", but that the company would not stand behind the solution that was proposed to fix my problem. I think they just don't care what the customer thinks/experiences once they've made the sale. It was like talking to a rock. Their "customer service" is an oxymoron. No wonder American businesses are having a hard time competing in the marketplace, if they don't back up their own words with actions. $20 is worth more than customer satisfaction. I'm glad I saved the transcripts of the service reps "chats", where they acknowledge their own mistakes, but refuse to "do the right thing" with the customer.

Oh yes ... if their product fails, they offer a "free" replacement ... for which they charge about $10.50 for processing. The ultimate insult.

I write and edit for a living. While chatting with their so-called higher-level customer service representatives (Ermin and Rosey), I pointed out that I even discovered a typo on their website ... as I do on most web sites. He asked me where it was; as if they expect me to give them my expertise for free, while they rip me off with charges for a "free replacement." Get real.
4164932
I bought this for my grandparents and paid for the 5 years deal.  Now they've stopped using their phone almost completely for several reasons.
1) Every time they pick up the phone they get a really long message stating the bill is past due - I PAID FOR 5 YEARS IN 2013 and it's now 2014 and the message is still there.
2) Magic Junk does not have a phone number to call for any reason whatsoever - NONE.
3) Since they switched to Magic Junk, the amount of SPAM callers has increased drastically. I can't be 100% sure it's their fault, but I know Ooma, Google Voice, and others have spam blockers.
I got on a chat with "Destiny" from Magic Junk and asked her to refund part of my money.  She won't budge.
3413881
I come to amazon looking for deals. I bought a used magic jack and without the orginal email and phone number it is non useable. The older magic jack voice quality is the worst. The only think I did like about it was the price. At least I got my voice mails, but I was always having problems with voice quality. So if you are thinking of buying or selling a used one make sure you get/give out the original number and email with the product when registered or it will not work for you. Also the customer service is the worst. Expect no answers to your problems. You get what you pay for. Magic Jack is made to be no resaleable. So buyer beware.
561711
I bought Magic Jack plus for my mom a few days ago. The device works fine most of the time (there were a few failed calls when the person on the other end did not hear my mom's voice). However I use Skype to make phone calls in US and Canada and Magic Jacck Plus refuses to accept my calls.
564640
Pray you don't need support their 24/7 only comes by at coming of a blue moon. they also will sneak an auto renewal in on you and try to charge for renewing all the free downloads.
4658996
We set up our phones with the 300minutes/1yr service/double units on future cards.

Going to be awhile before we have to buy more:)

If you want 100 FREE minutes BEFORE you activate your new phone, email me at zdmom@earthlink.net

and I'll send you a referral.
4069021
I bought the MagicJack a week ago. It installed quickly on my system and I selected a custom phone number to start my service. I was making calls in a few minutes. If you have a highspeed connection, like a cable modem, then this is perfect. You should be leaving your computer on all the time anyway, it's better on your system. Turning on and off is hard on any computer. Just leave everything connected and your good. I don't really see any downside considering it will be saving us over $450 a year. We paid $40+ a month for our local service and then paid additional for long distance. All for the priveledge to make and receive maybe 10 calls or so a month. What a ripoff. Plus I had to pay the local provider (Cox) to not list my number, to give me caller ID etc...etc...all this is no additional charge with MagicJack. Free voice messaging and even emails the voice messages to you. It also keeps track of all your incoming and outgoing calls for you so you can see whose called etc...and save numbers into a list of contact.

I don't use the phone a whole lot so this is perfect. I think most people who don't like it, do so because they don't know much about technical stuff, don't understand how this kind of stuff works or work for local phone companies or other effected business who stand to go out of business because of services like this.

Get one, cancel your local provider and start saving big time!
1111394
I have been aware of this product for many years but never thought it really worked. I now have a need to move landline telephones to wherever I am as I anticipate moving. I tried this for one extra line in my office and Magic Jack is magic. Worked right out of the box, they ported my number in 3 business days (reasonable charge) and the mobile app for my cell phone is easy to use. Voicemail setup was easy. The cost is so low there is no doubt this is the way to go.
2755505
I have recently joined the magic jack community, stepping away from CenturyLink and it's outrageous rates. This splitter works excellent with the magic jack, my landlines now ring throughout my house to 3 separate phones. I hooked it up within a matter of minutes with no problems...all this for pocket change on top of it.
78966
Folks, I think it bears mentioning that at this incredibly low price--this savings is achieved with some sacrifices in customer service.  Do we not come to expect this in some regard for a bargain-basement, commodity-type product?  Hard for a company to advertise that aspect--but should be made known, which this forum does well

That being said, for me, and for a vast number of customers, Magic Jack is a wonderful, low-cost phone solution.  I've had nary a problem with it over two years--saved a bundle of $, and kept my home phone number (more on that).  Also, with their new mobile app, from my Iphone,  i can see who is calling my home phone all the time, which is nice.  I'm looking forward to additional enhancements from the new management, who seem much more committed to building the service and business the RIGHT way, as opposed to the Low/no frills approach of the past.
Regarding keeping your same home phone number--many people like to do this, and I chose to do this.  After further thought--I would change my number if I did it again, because their are many more SOLIICITOUS calls to this number, than from actual people we know, and answer the phone to.  These family and friends can easily learn the new number, whereas the solicitors, at least for a while GO AWAY!!!!!!  Think about that when you approach this decision.
Happy with MAgic Jack!

Ross
4211509
Too expensive of a service. MagicJack it's a much better option...
3468962
MagicJack is a mixed bag. It will save you money, but you do get what you paid for. I have a laptop computer with a broadband connection that usually clocks in at over 5000kps in downloads and 268 kps for uploads. Despite that, the sound is spotty. I can have conversations with other people, but occasionally it is difficult, with the sound sometimes skipping around like an old record player with a needle that doesn't quite stay on the record. It is more of an annoyance than a problem, although I've had at least one phone conversation I had to drop because it became unintelligible. The problem is, and what MagicJack doesn't openly advertise, is you need to have a VERY fast internet connection before the sound approaches even cell phone quality.

The technical support is horrendous. I actually knew more about computers than the person who was trying to assist me -- and I'm not exactly the most technically savvy of people. That said, most of the time my MagicJack does work well enough, although people on the other end complain my voice sounds "distant." I had to take some draconian cost-saving measures in the past year, and being able to cut out my monthly phone bill entirely made a big difference. I wouldn't recommend MagicJack unless you are in a situation where you really need to cut back on your long-distance bills - it is not good enough to replace a land line or even a cell phone with spotty service. But it is a workable option if you are really looking to save money. Just remember you get what you paid for.
891789
2nd Magic Jack for me the 1st died just under 2 years of ago my account transferred over easy enough and it came with a free year of service.