Very Visible, Water-resistant, defect but stellar customer service!
347809
Very visible, water resistant (havent had the nerve to try putting it on the dog when he's splashing through Pacific waves, but CA rain was no problem). The back fell off my unit (the reason for 4 stars instead of five) but I emailed the company, and I had a replacement in a few days (Nite Ize has truly awesome customer service--they stand by their products).
1251785
Worked great until I accidentally dropped it in water :(
3101486
The first 3 times I used this, I was in love. Fast to heat up, easy to use and works well. Now, it spits a lot of water and leaves my shirts very wet. Yes, I am using it correctly and keep it upright. I have not overfilled it with water.

Update:  I originally reviewed this with fewer stars. I am now updating it to 5 as the company is sending me a new one to replace the defective one I received.  Outstanding customer service!
3860782
I bought 2 of these -- a red and green one.  They are colorful and fit great on my 2 boys (3 yo and 8yo) who were so excited to have their own hydration packs to match mom and dad.  We use them for bicycling, hiking, and for outdoor adventurous, so they can have their hands free.  Within a couple days of use, the zipper on the red pack broke and its sipping nozzle also cracked.  I reached out to the seller who responded quickly and promised to send a replacement.  They sent us two new packs to replace the defective item.  We haven't had any issues since and we're happy this company stood behind their products and had excellent customer service.
2406186
I bought these boots in December of 2014 specifically for their waterproofing. I go on multi-state trips and almost always hit rain. The first few showers I went through they were fine. After about 8 months the right boot began leaking on the outside at the sole, right where the fabric mesh meets leather. I contacted Tourmaster and customer service was fantastic! I sent the boots back and in about 2 weeks a brand new pair showed up at my doorstep. I was so impressed I contacted Tourmaster to let them know how extremely satisfied I was! Fast forward about 14 months. Both of these boots are now leaking so badly I might as well be wearing my tennis shoes. They are both leaking at the same location as the original leak, so it's obviously a design flaw. Out of warranty, out of luck. Now, it's not like I do a lot of riding in rain. Unless I'm already on the road I avoid it, so these boots haven't seen a lot of rain, and they have been well taken care of. Likewise, the boots are only worn while riding, so not a lot of wear, either. I'm getting ready to go on another long trip and am currently looking for another brand of waterproof boot, even though these have plenty of wear left. Very dissappointing!

Pros:  Extremely comfortable!
Negs: Leaks, leaks, leaks.
406841
Updated. 4 stars for customer service. The seller really made things right. Excellent communication thank you.

Upon 1st glance these looked like great goggles.  The nose piece is a PAIN to change out but i finally did get that done.  They are super comfortable and the mirror finish does help in the bright Texas sun.  These were great, until going under water.  I find it odd that outside of the water the lenses are crystal clear but once you go under water everything is a blur.  I couldn't see anything.  On my first use, the suction cup fell off the left side.  I was able to get this back on but it makes me question how durable these will be for future use.  These earn one star due to their comfort and clarity outside of the water, but they don't do what they are intended to do and that's provide durable clear vision under water.
2016421
I purchased this wool top for a European vacation. I loved the fit-- it is fairly thin and the light color warrants a camisole for sure.  I was very happy with the purchase until the first time I wore the shirt on our vacation and my husband noticed a small hole under the right arm.  This was quite disappointing. As we were backpacking I had no choice but to continue to wear the shirt. Just one wear later there was a small hole on the chest area.  With a white undershirt I was able to keep wearing the top on my travels as they weren't noticeable but I was very dissapointed. I emailed HANKS and got an immediate response. They had a new shirt (new color unfortunately as they were out of the salt color) waiting for me when I got home.  So, very happy with their customer service. I will update this review when I see how the new shirt holds up!
4496512
This review is all about customer service. We purchased these and I experienced some issues with leakage.  When I received an e-mail from the seller asking how I liked the product, I honestly said that while I liked the design, I was frustrated by the leakage, which required me to put the cruets on a plate to avoid staining my countertop.

The seller immediately offered to replace the cruets, but offered some helpful information about the gaskets inside, and even sent by mail two sets of washers, an instruction sheet about how to disassemble the items, and a thank you card.  This is obviously a seller who believes strongly in their product, and rare example of outstanding customer service.
4210907
*** Adding a star to reflect recent excellent customer service experience ***
I've used this pack every single weekday for more than 2.5 years, and last week the buckle on the waist belt broke (I use the waist belt constantly, so that buckle is latched/released a dozen times a day). I took a picture of the break, grabbed a copy of my Amazon receipt for the pack, and emailed Fjallraven for replacement. I sent the email on a Thursday, got confirmation back from Fjallraven that they would be sending a replacement buckle right away, and I received the buckle on the following Tuesday. I installed it myself in about 10 minutes, and it works great once again.

Bottom line: stuff you use daily wears out, and Fjallraven/Fenix stands by their product. Very pleased with the experience.

Original review:
Recently moved to Seattle, and needed a backpack that met these requirements:
* Waterproof without a fiddly rain cover
* Supportive strap system (chest and waist) with internal frame
* Well made
* Laptop sleeve
* Comfortable for a walking commute of 1-2 miles each way
I have a Kelty I like (a Redwing 50) that I've used for several years, but didn't like having to manage the separate rain cover (used to live where it snowed more than it rained). It was also too large for my current needs. I looked at waterproof offerings from other makers (Osprey, Mountain Hardwear, etc.) but preferred an approach to waterproofing that didn't involve rubberized zippers, which I've had bad experiences with in the past. So I decided to try the Bergen. I've used it every weekday for more than 6 months.

PROS:
+ Absolutely waterproof. The roll-and-buckle closure takes some getting used to, but it works.
+ The inner waterproof liner is attached to the outer pack with a velcro neck, so it can be removed for cleaning, or to cut a little weight for a dry hike.
+ Straps are comfy and strong, the pack is well ventilated, and is well-made overall.
+ Laptop sleeve accommodates my 15" MacBook with room to spare.
+ All of the adjustable straps (waist, chest, side compression, etc.) have elastic bands built in to restrain the extra strap material. No dangly nylon straps.
+ Pockets. Back pocket is light and elastic-y. I use if for hat/gloves if it's not raining, but it's clearly designed for a bike helmet. Side bottle-holders are also good for other smallish items, but can be hard to reach while walking. Zip pouches on the waist belt are easy to access while you're wearing the pack.

CONS:
- The pack won't stand on its own--if you set it down, it will flop backward because there is no structure to the bottom. When I get home I have to lean it against the leg of my desk for it to stay upright.
- There's no internal organization aside from the laptop sleeve. I purchased&nbsp;<a data-hook="product-link-linked" class="a-link-normal" href="/Cocoon-Grid-It-CPG20BK-15-x-9-5-Inch-Organizer-Black/dp/B002HU4AGG/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Cocoon Grid-It CPG20BK 15 x 9.5-Inch Organizer (Black)</a>&nbsp;to manage my cords and dongles, which has worked well.

Overall, I've been very pleased. If you walk a lot, and you don't want to have to worry about whether it's going to rain, this is the pack for you.
916472
Editing my review up from a lower score.  Reason is that despite my complaint about the velcro I actually still use the product quite well 5-6 times a week.  It fits my iPhone 6, which has a cover, quite nicely and it never gets wet when I use it despite how much I sweat.  My fix for the velcro slip involves using a simple rubber band around the device and problem solved.  I'm not a giant human being but 6ft 200lbs man so maybe my arms are larger than the typical runner and definitely larger than the typical woman's arm so it's probably not an issue most are going to have.  If you lift a ton there's a chance this could be an issue but considering the reasonable price a rubber band is a fairly simple fix.  Lastly, the seller reached out to me which surprised me since it seems customer service is a lost art these days.  Anyhow not a 5 star product for me because of the velcro issues but definitely a legit product and company.
2606301
The closure mechanism was not very sturdy. Sometimes they would not open or close. They broke after a few months.

Was quickly and attentively contacted by staff of Aegend and they graciously are giving us a 2nd pair of goggles to try. Just for the great customer service I would buy these goggles again and again!!!
2903881
When I put my phone in the case no one could hear me and I was not able to hear anyone.  I think it is a design issue.  Customer Service was quick to offer me a replacement or refund my purchase.  I pulled the screens covering the sound ports and now the case is useable but is not so water proof anymore but still offers quite a bit of protection.
1831193
My product had a defect but I contacted the manufacture and they responded quickly. They are replacing defective part.  I am sure once I get the replacement this will be well worth it. This is a hand made suit.
4572598
Had this collar one week and it was great until we introduced it to water then it didn't work at all.  Could be a one off manufacturing defect.  but I found the waterproof claim to be false.

I upgraded my rating for this product based on the prompt and courteous refund and replacement of the collar:  I am very hopeful that once I get my dog in the water this weekend it will perform as expected.  Excellent customer service!!1
4655909
**UPDATE** The seller was very nice and reached out to me about the product. They shipped me a new item and I look forward to using it on my next diving trip. Nice and fast customer service!**
I took this on a week long trip and it held up. Just a *tiny* bit of water in the housing, but it didn't flood. Worked the whole time- though a little hard to turn on and off at times underwater, and sometimes it would just turn on randomly. It would also get stuck now and then on the flashing setting. Did the trick for the price!
2915730
These goggles worked flawless the first couple of months I had them. After much usage they started to fog over quicker and didn't seem to keep water out as easy. However, please note that I did drop them a few times. Just recently they broke at the nose strap. I did see that Aegend offers a 12 month guarantee so I contacted them and they are replacing these for me as we speak. Very happy with the customer service and overall a pretty good product.
3180142
I recently ordered a case from you all. I water proof tested it, it didn't pass, the paper inside was all wet.
I am very displeased with this product. I have owned life proof cases before and they have worked perfectly.
I'm not sure I trust this brand with my new iPhone 6plus. Would my phone be garenteeed a replacement if there were to be future water proof damage? Or what if it did this again in the future, is there some type of warranty?
I'm not sure this brand is for me. I was really looking forward to this new case. I am not sure if I even want to try a new case out, considering there is no type of security of this happening again in the future.

Merit contacted me about this review and gave me a full refund and was extremely cordial about everything. This is a new company with new products and I understand that defective cases happen, i was very pleased how they handled this situation, with this kind of customer service and improvements on their products i foresee a lot of success in their future.