bates honors their warrenty
345829
Ok so as good as a danner? No I don't think so mine ripped where the nylon meets the leather at the laces I'm not happy about my only pair of duty boots dropping out. I had to send them back to Bates at my expense and have to wait another 2 weeks till I either get them or one of another pair I had to pick. That being said if worse comes to worse at least ill get my money back ( I'm currently forced to use a pair of doc martins that are not duty boots no ankle support) the boots I'm using now are comfortable but no ankle support is killing me. If I get another pair of the same back and they rip then ill switch to a 5-11 or possibly a doc martins industrial. They did take them back but I'm not happy. Right now I'm using whatever black boots I have left (3 pairs one is so worn out the leather is full of holes one is definatly not a duty boot and the last is too low) I don't think its too much to ask for to have a boot hold up till I get them back I cant recommend these and if they tear again then I am done with Bates. I hope this was a manufacturing defect. Whatever happened to 1000 denier nylon or codura nylon. 1680 seems to be cheaper but in this case cheaper is worse.

Additional information
Bates took back my damaged pair and admitted they made an error then they replaced my boots free of charge. they seem to be a new issue pair that look to be superior to what I had I just broke them in and they are definately comfortable as I said before better still it only took 2 weeks total I was expecting 3. The new issue 3135 looks the same but the nylon seems to be thicker so I conclude by saying bravo Bates for standing behind your product and thank you for making it right
1050688
I install four of these fixture in a shop for a customer. Of the four fixtures I had to repair the clips that snap the reflector to the fixture. All four fixtures had slight damage. After I made necessary repairs fixture were easy to hang. I was very impressed with the mounting hardware. Light output is great. Looked good after installation was complete. Manufacturer needs to improve packaging and revisit quality control issues with the reflector clips.
1491366
I liked the company but since they were a gift and I haven't heard back anything bad. I'm pretty sure they were happy with them
906103
Nice glasses however one of them was scratched.  That tells me the company lacks good quality assurance.
719457
Is got these boots oSpetember 1st 2013, today is October 28. My boots stiching came undone and since has just continued. I'm an assembler at a sign company and I'm on my feet for 10 hours a day on pavement. I would like to know what the warranty is on them or your policy's.
4499334
Bates are the best fruit you can buy! They are everything as expected!

I have purchased quite a few pairs of rocky waterproof boots and they all leaked water.
1944372
They cancelled my first order because a production lot did not meet quality control standards (unraveled).  They requested I re-order in a few days.  I did. The mats arrived in good condition,,,no flaws, lightweight, well constructed, and easy to install.  They fit well, and look great.  I am impressed that they would not just send out a flawed batch even if it meant possibly missing follow-up sales.  They ensure their product meets quality standards and customer expectations.  That is what is most important!

Yes, I recommend them.
3733805
I liked the look and function of them and they fit well, but they were used and several were broken. I reglued and fixed them and all are working properly. The price was outstanding.
4423118
I bought this ring for my boss for X-mas. She loved but has to take it and get it resized. It did not say if there was a warrenty with it. Could you tell me if there is as far as the stones go. She loved it.
1035
As always, Bates hooks do not disappoint. They are smooth and very well made, and have a rather unique feature in that the hook has a little indentation underneath that helps grab your yarn. They are all I use now.
3829350
I have no fears now if I need to call customer service.  I called them to set up the warranty on my daughter's little gadget I purchased her for her birthday and they were courteous, professional, and made it and all around enjoyable experience!
1082610
Can't go wrong with Amazon's service and Keens quality. If they last as long as the old pair we'll have no complaints.
2070542
There was a problem with the initial unit and the handling and resolution of the problem was phenomenal. I have no hesitation in reccommending the product and company.  Bravo to a modern day business which deals in old fashioned service!!!!!!!
4228343
Merit honored its warranty almost immediately and replaced my grandson's broken waterproof case.
2441819
I read some negative reviews about quality control.  One of the lace hooks is missing from a boot.  Obviously someone looked at these as they were laced up to the point of the hooks.  Clearly anyone could have seen it was missing. There were already some small scuffs on the sides too.  Somewhat stiff Return service was great though.  No cost to ship back.  Going to try a replacement pair and see if they're any better.  Buddy has a pair he got from a local store and loves them.  Perhaps whatever supplier they use gave a bad batch.
4727221
A top notch product at a very reasonable price.  The customer service has been excellent and I hope I never have to use their warranty but it is great to know it is there.
1761986
Little bit of care and maintenance can go a long way with theses