Not one, but two defective toasters
342344
When my first toaster arrived, it was totally nonfunctional. I pushed the lever down, it didn't lock, it didn't toast. I called customer service, and after they made sure I wasn't so stupid that I couldn't figure out how to work a toaster, I received instructions on how to get a replacement. When my replacement toaster arrived, I was able to make four pieces of toast before it became as nonfunctional as the first one. I can understand how an occasional defective product slips through, but two in a row is more than bad luck. There's nothing good I can say about a toaster that doesn't toast. Obviously, I suggest trying a different brand.
143819
I am another reviewer that experienced uneven toasting.  In order to achieve satisfactory toasting on one side of the bread I had to experience either overdone or undone toasting on the other side of the bread.  It didn't matter whether I put in one piece of toast or two-the end result was the same.  The only way to fix the problem is to send the toaster back which is what I did. Or I can turn the toast around midway during the toasting process but I'm not going to do that since this is a brand new toaster.  I am sending out for another one because of the nature of other reviews which were mostly positive and because I like the style of the toaster. Got my fingers crossed.
3241012
The toaster did not eject toast after being toasted. I had to unplug it & stick a knife in the bread to get it out. I returned the toaster to Hamilton Beach & they sent me a different model toaster as a replacement. The replacement toaster had the same problem and once again I returned it. I just received a phone call from the company and they said they could not find anything wrong with it & I would have to pay the shipping to get it back. I told them to throw it out. That is the last Hamilton Beach product I will ever buy.
1967838
We have purchased two of these toasters within the past year. The first one broke within 8 months and so we ordered another one and it broke within 3 months. Both times, one side stopped "toasting". I do NOT recommend this product.
717605
To first one we ordered wouldn't release the toast after the cycle was complete; the second one we received as replacement has been fine so far,,, it's a great product as long as it continues working,,, probably just a glitch with that one unit
920655
The first toaster worked one time. It was returned and a replacement was sent. That toaster never worked at all. Nice concept but terrible execution. Obviously there is no quality control at the Chinese factory and none once the toasters reach the U.S. You'd think each would be tested at least once before shipping. No. This product is an embarrassment for Amazon and I would urge them to drop this item and the vendor.
62498
Purchased in summer of 2013, I bought this toaster after an accident left my 10 year-old toaster unusable. I did my research and this one seemed to be a good toaster at a reasonable price. After struggling with it for a year now I wish I'd bought the one at Walmart or returned this one after the first time it toasted unevenly, which it does all the time.
1/2 of the toast will be well done, 1/2 not toasted, sometimes it's opposite sides, sometimes it's top vs. bottom.

Just please, do NOT waste your money on this toaster.
And if you know a good toaster, please LMK.
3840036
We received this toaster as a wedding gift and were very pleased to have a nice toaster, especially one that accommodates thicker bread.  Unfortunately, only two years later, one entire side of the toaster doesn't work.  I've called Braun and they tell me that the toaster has been discontinued, there are no parts and no repair service, and there is nothing they can do for me!  (To add insult to injury, when I asked to speak to a manager, they blew me off by putting me on endless hold.)  I thought this was a company with a solid reputation, and I've certainly been pleased with Braun products in the past.  For this kind of service and better durability, we would be better off buying a cheap toaster.  So would you.
4358381
I need help. The toaster portion doesn't work. Any suggestions? It was purchased in December 2011. Serial number WF14203189. Kitchen Aid customer service contact site not in operation. Today's date is 10/16/16. Thanks! Respond to jdorovich@aol.com
420033
The toaster function on the unit does not operate, and did not from the time I opened the package.. It must be returned. Oven function does work as intended.
179543
The Michael graves toaster I had stopped toasting in the middle, so I purchased this replacement (same make) . Used it only 5x and something sparked inside, now it doesn't work either, and it's a week past the return time!! Very unhappy
1797283
Initially, I had a lot of problems with this toaster upon arrival. I have received three. The first one was packaged well, but toaster body (both plastic and metal parts) had scratches, with the metal having rough spots, too, on top edge. This is not acceptable of a brand new item. Additionally, I plugged it in and all of the heating elements did not light up (turn orange). The first replacement they sent looked okay, but the switch inside connected to the "darkness" dial was broken....dial was loose and did not function. So, they sent another replacement. It's looks aren't perfect (scratched a little but not as bad as the first), and "darkness" dial switch is loose, but it does seem to work. By this time, we were very tired of dealing with messed up toasters and emails to amazon. So, we returned the bad one, threw out the malfunctioning second one in the trash, and retained the third one to use in our kitchen. So far, it works okay despite the darkness dial switch being very loose (it was firmly attached on the first one). Sometimes, the toast is not toasted evenly at all, but it's fine most of the time. I'd say there are some serious quality control issues at the factory! I hope this toaster lasts a long time. We were replacing another long-slot Oster toaster that was great for years, but recently stopped heating up on one side and then decreased functioning overall within a week. Amazon was nice regarding all of the problems we had with getting a toaster that both looked brand new and functioned!
977132
we received our toaster and to our surprise only one half of it works so half of the toaster is worth a damb.
339203
The looks of this toaster is great, but I may have to send it back. Its only been used a couple times and is toasting uneven. I had one slice come out light on one side and dark on the other. Im going to have to check the book again and see if its a setting or something, say for like bagels or english muffins. Yesterday I used it and the right side didn't want to stay down , then it did and didn't toast at all. I was trying to make BLT sandwich's and was in a bit of a hurry cooking some soup also for my family and just pulled the bread out and toasted it on the side that was toasting. FRUSTRATING TO SAY THE LEAST!
1158593
The toaster keeps working but the egg cooker fails due to poor electronic components.  I have had two of these units fail with the same problem.  Let's see if the company backs up their warranty and replaces it.  Buy at your own risk!
4381888
I returned the first one I ordered and Amazon very nicely  exchanged it for another one.  However, the second one still has same problem.  The toast still does not toast evenly. I like the way it looks and the color and seems to toast bagels fine.  However, I' m dissapointed about the actual bread toasting.
716237
First one was great, but the second one was defective out of the box.