Poorest Customer Service!
352162
I ordered this set on June 26, 2012 for a July 15th birthday.  Today is July 28th.  I received an email today saying it won't be delivered until
 New Delivery Estimate: October 24, 2012 - November 27, 2012:

That's a little past the normal grilling season in Wisconsin and way out of line for normal delivery expectations.  I researched a lot of barbecue sets and chose this one due to the fact it was the only one with a thermometer fork.  If they can't deliver in a timely manner, don't offer it up for sale!  This is ridiculous!
3691127
This thing makes me wish I could build a time machine to go back and tell myself NOT to buy it! It's very temperamental, only working sporadically. When it does work, I don't ever want to pull the drives out because I never know when they will re-mount. Even when I eject the drives off the desktop, they continue to spin adding wear and tear and reducing their lifespan. However the WORST part is their customer (lack of) service. They have a phone number and Skype address both of which they NEVER answer. You can only communicate with them through a completely archaic portal that looks like it was designed in the 90's. I asked to return the unit for a replacement. In order to do so, they sent me a 3 PAGE instructional PDF on how to fill out their RMA. They let me know that if I didn't fill it out perfectly the process would be voided and I'd have to start all over again. Also, if you don't reply to them in a short timeframe, they will void the RMA and start the process all over again. These people are total JERKS! Two weeks after I sent it they said they were STILL testing the unit and didn't know if they'd send me a new one or not. It took them over a MONTH to decide to send me a new one which...guess what...STILL DOESN'T WORK very well. They are the WORST!
4424829
Horrible customer service support! The drive totally locks up!

None of the FAQs worked at the Maxtor site. I lost a lot of valuable information on this drive. A total nightmare. Man, what a total let down. Worst few hundred dollars spent.

Simply horrible. Shame on their customer service for not responding. They just blew me off!
2151417
In addition to having a HORRIBLE customer service department, expect to spend at least 1/2 hour on hold, just about any service is going to cost you a minimum of $100.00. That's even if they don't fix the problem.

The last update that I bought did not work out of the box. Called customer service and they would only fix the problem if I paid $100.00. This was for a BRAND NEW product. I had just gotten the email confirmation of purchasing/registering the product the previous day!

Since my previous version crashed, I am in the horrible position of trying to somehow get access to my customer database. 25 years of contacts down the tubes.

I have NEVER seen any company not stand behind a brand new product.

I'm sure they get more money from fixing their own problems than they do from actually selling the product.

Can't say enough horrible things about this company.
2795653
Never again! I struggled with this for months, working with support until they troubleshot me right out of warranty. They never did solve my problem and I have fought with this piece of junk for over a year. I've tried several different products and they are all the same, poor distance, limited function, and terrible support! After my own experiences and these people doing everything they can NOT to help or provide reasonable value in exchange, they are just money-grubbing crooks who won't provide proper support for their failed design. THE ONLY THING THAT SUCKS WORSE THAN THE PRODUCT IS THEIR PATHETIC LACK OF PROPER SUPPORT! Once they have your money, all warranties are null and void! Indian junk and poor attitude!
1641473
Here's my final email in the ABSOLUTE WORST customer service experience I've ever had. This was after my 18 month old Nettalk Duo (which I bought directly from Nettalk Duo)failed.  BEWARE Nettalk Duo.

Hi Jostin, Just wanted to let you know: 1-I tried everything you suggested several times
without success; 2-I called the number you provided below, waited on hold (listening to the most obnoxious electronic hold music I've ever heard) and finally gave up; 3-Tried again the next day, waited on hold for 50 minutes (listening to the same really awful crap), spoke to a nice woman who transferred me to technical service - same crappy music for another 45 minutes; 4-While I was on hold I went online to investigate other systems/devices; 5-Bought a MajicJack Plus and hung up; 6-S*** canned the Nettalk Duo; 7-I know that none of this is your fault, so I hope you'll forward this to whomever is responsible for the absolute (by far) worst service I've ever experienced; 8-I'm also telling all my friends, all my email contacts, posting this on Facebook and writing a very negative review on Amazon.com, etc, etc, etc. Have a great day. Oh, by the way, My new MagicJack Plus works just great.
2434659
I purchased my machine just over 8 months ago, and three days ago, it stopped working:  I cleaned it as instructed, but even though it is spotless, the machine indicator remains on "CLEAN" and won't work.

So, I called customer service, and you know that they did?  They took me step by step to turn on the machine, etc., and as if I were re-starting a nuclear reactor or something; and, did it help?  No, it was just a waste of 10 minutes.

But to add insult to injury, they wanted me to do the following:  1) Fax them the proof of purchase (which I was fine doing), 2) pay them $29.95 for shipping the new machine to me and 3) before they would ship the new machine, they wanted me to return the old one to them at my expense.

This is customer service:  this is a rip off!!!  I paid $160.00 plus S&H for the machine.  I was supposed to get a 1-year unlimited warranty, and now I have to pay them to ship a new machine, and can't get it until I ship the old back at my expense?  No way!  It is criminal!!!

Do yourself a favor:  do not buy this machine at any price!  It isn't worth it!!!

I need a machine, and I can tell you that I am going for an Oreck:  it may cost more, but at least if it goes bad, no questions asked...they replace it at no charge!!!
3592440
I pre-ordered the printer. It arrived earlier than I expected, but I was happy to see it. I set it up, and found out that the LED display wasn't working... There was nothing on the display; nada. I tried contacting their support people on the phone and they did not pick up. I contacted them on facebook and someone was obviously writing back in chinese and using google translate to translate that to english. Worst customer service I've ever seen. What company sells products in the US and cannot afford to hire english speaking customer reps? Their email correspondence was no better. First, they claimed I was doing something wrong and asked me to go through some 'reboot' and 'reinstall' steps in broken english. Reminded me of Windows customer service reps telling me to restart windows when I got a blue screen on my old WIndows NT machine. Totally useless service, and a garbage product. Felt cheap to the touch. I returned it for a full refund but had to pay UPS 6 dollars for the pickup (the box was too big for my car).

I will not be buying anything from this company in the future.
4847072
I ordered a specific screen part number matching exactly to my machine.  when I received the part the screw holes were off by 1/2 an inch.  they refused to admit that it was there fault and tried to keep my money for the part and for shipping 2 ways.  so I left some bad feedback...shortly after recieved a call from them saying they would refund my money if i removed the feedback.  so i removed it and they didn't even refund me all of my money!!!.  and since they know you cant leave feedback about a seller more than once they think they can get away with short changing me.  HORRIBLE SERVICE.
3247073
Horrible customer service!! Take forever to get your item if at all. Agents there pass your aruond and never give you a correct answer as well lie to get rid of you.
3816518
Some of the worst customer service I've ever experienced.  After about two months, the subwoofer quit working (started making extremely loud popping sounds).  I did online chat with LG customer service for two hours.  First they made me go through an elaborate test to ensure that part was truly defective (it was).  But then they demanded that I give them a serial number found on the back of the sound bar.  I told them the sound bar had been installed on my wall so the back wasn't visible.  It took well over an hour, but they finally said they would take the serial number on the subwoofer itself.  All of this time wasted over a $90 subwoofer that they acknowledged to be defective.  So please, don't buy from LG.  If their crummy product doesn't work, they'll just try to wear you down rather than honor their warranty.
4551261
Worst customer service experience I have ever experienced! I purchased this watch for my son for his birthday in January, he is a cross-country runner. The band started to come apart in June, so we contacted Nike regarding the issue since it was still under warranty. We were emailed a UPS label, and mailed the watch back to Nike for replacement.

After 2 weeks of no communication, I called Nike and was told that the watch was received but nothing had been done with it. They promised a call in a few days with a tracking number for the new watch to be sent. Nothing! My husband called this time and was told nothing had been done. The representative apologized, and promised a phone call or email in a few days to confirm shipment of new watch. Again nothing!

As of today, no watch and no communication from Nike. We will continue to pursue this, as my son would like his watch replaced. I am absolutely disgusted at the incompetence of Nike to resolve this issue!

Update: After calling a fourth time, this has been resolved. The watch was shipped and arrived last week. We were expecting an all-black watch, and instead received one with red on the inner band. But no big deal. Happy to have this resolved, but still unimpressed with Nike customer service.
2385720
There is no way to get any kind of service help for this product. One small piece broke and rendered the device useless! An easy fix if there was any way to get any support.
2850287
Have attempted to contact the company that makes this product by every possible available method. First, through the web-based email system. Was ignored. Second, through regular email to both their sales and their support email addresses, Was ignored. Third, and final, created an account with their tech support system, and went through the process of creating a service ticket, and described in excruciating detail the problems I am experiencing. After several days, received an email from one of the technician asking me, of all thing, to explain the problem (!!!). It appears their personnel has a very poor command of the English language. At any rate, responded to the email, once again explaining the issues, and never heard back from them. Moreover, their tech support website has no means to follow up on an open or closed ticket, all you can do is create one, and cross your fingers. Nightmare company.
3046792
worst customer service, did not want to help at all and the representative including the supervisor was rude.. I placed my order early so I could have about a month before I started class to prepare, the book took more than 2 weeks to get to me. They would not issue a refund or send out a new book.  I had to dispute the charge...never will i buy from them again
3098996
customer serivce - live chat --which is practically useless and utterly frustrating!!  the device was good for 6 months then stopped working.  spent more than 4 hours with 6 different support persons to no avail.  finally they agreed to send me a new device but charged me $5.95 for shipping and handling!!
565452
I bought this scale approx 3 months ago and had been using it with the ac adapter. Recently I went use the scale with batteries and noticed the scale was missing the battery connection piece in the battery compartment. I contacted customer service at LW Measurements and reported the factory defect. They wanted to charge me to ship the item back to them and charge me for the return shipping.......The worst customer service on this planet!!! Don't buy from them!!!!!