Good Printer, questionable seller
357660
I purchased this printer as "New" from pcrush-outlet. It also came with the toner installed which raised red flags with me since I've never received a new printer that way.

We have been having problems with creased paper output.
A search of the serial number on HP's website for warranty repair shows this printer as REFURBISHED, not new.

We have another of these printers and it's been great. I think that I was just given someone else's problem by a disreputable seller.

Update: The fuser was replaced under warranty and that seemed to fix the problem. Changing the rating of the printer to 4 stars since we have two of these and other than this issue on this printer, it has worked very well.

As I noted, I think the problem with this printer could be attributed to the fact that it wasn't actually "New".
2442653
I bought this all in one from costco for $75 and have had fairly good experience. I did have a cartridge problem which made me throw away a brand new cartridge; I believe it was a defect in the cartridge rather than the printer itself as the printer works fine with a replacement...
and the best part about this printer is that it works well even with my Macbook pro...

So until I see the cartridge error again or any other error, I'll rate this printer buy-able not for > $100 but for <$100
2173947
great deal. personally, I'd buy it.
for those of you wondering why your printers seem to lose certain in faster...apparently they're programmed to "clean" frequently (even if it's "off") so that's why...what to do about that? Dunno...we are on the "super information highway", right now, though.. ;]
1181452
We just got this Xerox Fuser Unit 1 month and 4 days ago, and the machine is asking for it to be replaced.
What kind of junk are you selling to us?
Not to mention that the Xerox WorkCenter 6505DN has been a nightmare too. Repair after repair. I've spent so much on repairing the darn machine, i could have bought me 5 other printers at least!
2214299
I'm surprised it got here in one piece, whoever packaged it showed little concern in it's safety, placing it in a huge box (along with the ink that I ordered) with no cushioning or packing material.  (I hope you are paying attention AMAZON)  It was apparent that the box tore open during shipment and was retaped.  The ink boxes were crushed but the cartridges appear ok.  The unit comes with setup ink, so I have not had the opportunity to install them yet.

That said, this is a great printer.  It was EASY to set up and we can print from my PC, my husbands PC, either of our iPads and our iPhones.  (not that we will, but we can).  So far, it is printing everything as expected.  It's about the same size as the last all in one that I had (also a Canon).
1729738
Nice printer and as advertised.  I can see why PC Mag rated this relatively highly in a recent (JUN15) review.  Some drawbacks however are significant and resulted in a lower rating:
  - Size of paper tray is too small (< 150 sheets) with no option to change/upgrade or add another/larger tray.  I'm changing paper out for my home/family printer far too often.
  - Retail price of high yield replacement ink cartridges (for all 4 color cartridges) is close to $400 per HP Sure Supply website.  Can be purchased cheaper from places like Amazon but the cost of only ONE high yield replacement of each cartridge is significantly more than I paid for the printer itself.  While this is commonly known way the printer makers make money ...I was surprised by the steep price.
2157340
Doesn't work as advertised .
Seller hasn't responded to request for refund.
Fits correctly but printer didn't recognize
3628725
The printer is pretty good, but the colors are moderately awful.  My bride is not happy, and I'm easier to please, but everything I print is washed out, even on good inkjet paper.  Sad. Sad.

OTOH, it's mechanically sound, and scans well, prints well, and will be much less expensive to operate than the HP Deskjet it replaced - which did print colors v.well.  I hated the HP software, and don't mind the Brother software, though it seems to crash - what's up with that??

The printer location is not optimum for printing 11x17 or card stock, which I want to play with.  Soon...

When the $%&^* installer put PaperPort 12 OEM on my laptop, it over wrote my LICENSED copy of PaperPort 12 Pro, which peed me off big time.  I ended up buying PaperPort 14 upgrade, and fighting with the Brother stuff to install the network scanner driver. PITA.  Works well to scan and print.  I have not used the fax yet.

UPDATE 6/4/2015:  Look, I'm still annoyed about the sw trashing my PaperPort install, but I upped the review to four stars bec as I have used it, I've learned some good stuff.

I have printed a few sheets of ledger paper which were fine.  I'm going to print some cardstock double sided, so I'll report on that.  A big question is whether it will print the thick card stock (110#).  I hope so.  The 60# should be fine, but some printers have a hard time bending the thicker paper.

- I sure do wish it would SCAN ledger size, and that the specs made it clear it will only PRINT ledger.
- Another beef is that when you put 11x17 paper in one of the 250 sheet trays, the tray has to stick out eight inches from the front of the printer!  I can't do that, so I have a few sheets of ledger in the back, which is ok, but again, I wish the specs made that clear.  I haven't fiddled with loading legal in the paper trays.
- I have used the autofeeder a few times and it's been fine.  Obviously (well, to some) don't put stapled docs or stapes, or dog-eared stacks in the feeder, unless you are a fan of random Origami art.  I haven't played with scanning random sized pages, like some letter, receipts, envelopes, etc in one stack.  Might be fun, but I've had some other big-name production scanners fold spindle and mutilate (love that word) scanned stuff.  Cleaning up can make you say a bad word, esp if bits of paper end up in the feeder works.
2626157
Just got it home the other day from a local retailer, set it up okay, but the machine won't recognize one of the ink cartridges (the cyan one). It is BRAND NEW and I had just opened it, and I triple checked that all the cartridges were seated correctly so that's not the problem.  I only want to print in black but as others have written here, it won't let you print at all if ANY of the color cartridges are "empty."  So, it's basically only good to me as a cheap scanner right now.  I refuse to "reorder" ink on a brand new printer.  If it weren't for this issue I'm sure it'd be a fine printer. It looks good and scans adequately for the low price. Don't pay more than $25-30 though.
1889674
The printer appears to work fine.  Nothing in the Amazon description indicated that it comes with only enough toner for 700 pages.  This information appears in fine print on the box.  A 2600 page toner replacement is $43.
1985288
When I unpacked the printer, I noticed that the power cord was loose on top. In fact the power cord had the wrong plug to connect to the power adapter. When I called the company that had shipped the printer, they insisted that the printer was brand new but they could not provide the proper power cord.

I used the cords from my old ESP7 and tried to set up. It did not work.

I called Kodak for tech assistance and after hours on the phone, they agreed to replace the printer. The printer arrived in two days and the new one is fine.

The printer is ok but the company that filled the order is not sending new items.
1372571
great printer for the price, I like the separate colors of ink, there are four of them , not the usual 2, I hope to find a place that will sell the colors individually and not in a pk that way I don't buy what I don't need
4258969
I received this printer 2 days after I ordered and price was very good.  This Seller is good but I have not try the printer yet.
3623885
I like the printer itself:
Nice price, good quality, quiet mode is really nice, good value on cost per page, fairly easy to setup, Linux drivers

That being said, it just stopped working after only a day of use.  The TCP/IP protocol somehow decided to disable itself and refused to re-enable.  It was eventually resolved through a complete setting reset (not just a network setting reset) and seems to be working again without incident.

I had a horrible time with customer service.  I waited 30 minutes for their support chat (it said average wait time was 10 minutes, guess i was above average).  When I finally got connected I explained my problem, and then the support person disconnected from the session.
I called (waited another 20 minutes) and got a live person on the phone.  I explained the problem again and then they tried to register my printer.  That took another 15 minutes of me being on hold until they told me that the registration system was broken and that her computer had hung and she told me that someone would call me back in 15 minutes.
Someone did eventually call me back about 30-40 minutes later.  I told him the problem and that TCP/IP was disabled, at which point he told me that it was supposed to be disabled (???) and that my problem was that the printer was connected to a switch and not a router (really?).  I told him never-mind and was able to get it running again by myself once i figured out where the complete factory reset was in the printer.
(and yes, TCP/IP is now enabled)

I am a little concerned that I might have to factory reset it again for some random reason, but for the price, it really is a nice little printer.
3215065
I couldn't wait to get this "new" printer. I wanted to be able to print from my phone and tablet PC at my office.  Printer came with open ink cartridges and the printer was broke. The cartridge carrier didn't work at all.  Since I am an HP reseller and I found this printer cheaper then I could buy through my distribution center, I thought what a deal!  I know for a fact that on NEW printers, the cartridges are sealed.  I sell them ever day.  These were not sealed.  I contacted the seller asked for it to be replaced and why they are passing a used printer off as new and received no response. So not only did I not review this product well, I will never deal with this seller again.
61538
It seems to be working fine. However, the printer was shipped to me with almost completely depleted ink cartridges! I could print three pages before the yellow was completely empty.
Now the printer is a doorstop until I can get replacement cartridges!
2364961
The printer came with a broken Y axis sensor and does not work. XYZ is based in an Asian country. The only method of contact is online and email. We've been emailing for four days and they can't tell me when I can expect a replacement part. I reply that I'm inclined to return the printer if this is the kind of support I can expect. They finally call me from overseas. It will take two weeks to send me the part. I'm debating waiting or returning it to Amazon. I've opened it so I'm researching if I can get a full refund or if I will have to eat the cost of shipping it back to them. They are in the process of standing up their US based support office in California.

But, hey, I have a bigger and more expensive paperweight than anyone I know, so there's that.
______________________________
Update 06/04/14
Replacement part is on the way, shipping form California.  It's expected to be here 06/06/14.  Escalating to someone who could actually fix things helped.  If XYZ plans to sell over 100k printers this year, they are going to need to step up their customer service or word of mouth will be their downfall.

_____________________________
Update 06/06/14
Replacement part arrived.  Install was fairly easy and demo item printed successfully.