... never answered me when I emailed him about this poor customer service from
347218
this product does not work along with the cutting blade broke didn't make 1 pinwheel and te seller never answered me when I emailed him about this poor customer service from seller
2075676
trying to find out how to contact seller this seems to be the only way .If i don't here from your company will write full report on this page. This seller hasn't even tried to contact me about the product i brouight very bad compnay will never do business with this company. Thjey haven't even tried to contact me STAY AWAY FROM THIS COMPANY NOTHIG GOOD COMES FROM THEM
4867201
Blazing Prices Does NOT respond to emails about issues with the product
3556800
Broke aftet 1month and after leaving bad review i was contacted by a rep and they already sent me a new one without me asking..second to none costumer service..
2690727
i received wrong item when i contacted was advised to discard wrong item and they where sending correct item i never received left numerous emails and they never answered filed complaint with Amazon
3967990
Some of the owl paper lanterns were torn and the plug-in doesn't even fit (stay) in the outlet. Customer service is crap they were chatting with me then up and disappeared and haven't responded back or done anything about my defective product.
4974627
I never got an email, which is awful, since the product it was protecting broke.  How am I supposed to do anything about it?
2850287
Have attempted to contact the company that makes this product by every possible available method. First, through the web-based email system. Was ignored. Second, through regular email to both their sales and their support email addresses, Was ignored. Third, and final, created an account with their tech support system, and went through the process of creating a service ticket, and described in excruciating detail the problems I am experiencing. After several days, received an email from one of the technician asking me, of all thing, to explain the problem (!!!). It appears their personnel has a very poor command of the English language. At any rate, responded to the email, once again explaining the issues, and never heard back from them. Moreover, their tech support website has no means to follow up on an open or closed ticket, all you can do is create one, and cross your fingers. Nightmare company.
1369767
will be contacting you about issue with this product
165607
Nothing wrong with the boot itself, it's trying to deal with amazon customer service regarding being charged fees and being a prime member. I just called them, the girl at customer service was whispering and laughing when I was trying to explain the reason I called. She then asked what was wrong with the order, something I had already told her but she was so obviously too busy whispering and having fun in the background so she never heard me.
 And not only that, when I asked to speak to the supervisor the idiot kept me on hold for several minutes. I finally had to hang up.
Very, very poor service from a company who prides themselves with good service, ha!
I will be looking in to this further, and if need be, file a complaint.
4766250
Worst customer service experience of my life. Foscam obviously outsources their customer service to India.  After waiting on hold for over an hour I talked for two hours with someone who I could not understand who only succeeded in making my router no longer connect to the internet.  I was hung up on (or the connection was "lost") twice.  The second time they never called back.  I asked repeatedly to speak with a supervisor or someone else and was never transferred.  Never did get the camera viewer to connect, but I would rather return the product at this point or try to figure it our on my own than spend another day arguing with someone half a world away that can't help me.
1508597
I rarely do reviews but this pathetic customer service experience is worth telling others about.  I went through so many steps trying to troubleshoot a device that was clearly broken when it arrived (bluetooth would not connect nor sync, even though it works just fine with all my other devices).  There was a 24 hour wait between customer service email responses, with yet more ridiculous lists of things to try (but I still did).  Then there was the email that put me over the top, where they suggested I should BUY three obscure batteries to put in the thing.  Seriously?!  No more time and money to waste on this.  I'm returning it (thank you Amazon) for a full refund  Oh, and when I emailed back that I was giving a one star review on Amazon, I got a response in five minutes.  Too little, too late.
2368971
I cannot believe I am recieving this email, you do not have a more dissatisfied customer, the frame you sent me was not the one listed in the add and did not fill my needes at all. It was not the brand I ordered , it was not rechargableand it didn't even have any way to stand it up!!! that's right no means of support. ubelievable, Whoever the idiot was that packed it should have no means of support, a job that is!!!! Once I get my refund this garbage will be on its way back to you. I hope many people get to read this and that one off them has the decentsey to respond. Amazon should be concerned about such a total breakdown of the system.  Yours very SINCERELY

W.G Impett.
2627545
I have been sending messages stating I purchase this product and it has never worked.  Now I am getting a message saying this product can not be returned after 30 days. Yes I know that is the policy but you never replied to me.  How are you going to compensate me? This is not nice, I purchase your product - it was faulty and you do not intend on taking responsibility for it!  Please advise what you intend to do. Thanks
1882641
What's bad:  Customer service from jack@dfsales.co.uk is appauling.  The radio came without the right electric cable (it didin't fit into the radio).  I have been trying for months now to get the company to send me one that fits, but to no avail.  It's very diffictult to get to a station.  Like another reviewer wrote above, finding the sweet spot is very tricky - sometimes you get it, sometimes you don't.  I don't like it at all and especially soured by the lack of customer service from jack@dfsales.co.uk.
3110210
I had an installation question - was transferred twice and then had to call two different support centers but never spoke with anyone who could assist.  Very poor customer service.  I'm returning this device and who knows it might be exactly what I need.
421665
absolutely horrible customer service - never recieved the item, already two month waiting for the refund! no replies to my email from neither Amazon or the company, do not even take a chance with these guys. I posted bad review once for other product and the company called me the same day to check what went wrong, these guys care less no matter how much you write to them or about them...