Frustrated using this expensive remote!
350880
This is our least favorite remote that we have purchased from Logitech, I don't know how they thought putting the play reverse and forward buttons above the touchscreen is in any way good use interface. Every time we use those buttons when watching a show (which is any time we want to fast forward through a commercial) buttons on the touchscreen get touched by the bottom part of our hand and mess up the TV controls. For so much money and experience of making remotes you think they would have tested this. We have painfully kept this remote and trying to deal with it since we bought this remote but hate it every time we use it.

We were trying to find another remote from logitech harmony to replace this one but unfortunate the closest one with better screen placement was the harmony one which has been discontinued : (
4871851
This remote shows promise, but it's taken me over 16 hours to program this thing.  A major problem is that the remote stores all the settings on Harmony's web servers.  This means EVERY time you want to make a change, you are at the mercy of the Harmony servers. I could not make any changes on Sunday eve 7/15/12, and again, Tuesday 7/17/12 at 11:00 am PST!  I called tech support, and they said they were having server problems.  There is nothing worse than staring at your computer screen waiting for the Harmony One login screen to process your login request, or hitting the NEXT button...and NOTHING happens for minutes, or getting kicked out of the application and thrown back to the Login page.  This is stupid...it appears Harmony is not willing to invest the $$$$ that it takes to operate their web servers!  Remote seems cool...but this is my first week and I may end up returning it.  My time is worth more than this!
466933
I don't know what Logitech's engineers/designers were thinking when they came up with the Touch remote. In some cases, one has to select the device before commands will work...in some cases 3 additional steps are needed (such as when using Roku 3). When modifying some settings and favorites, the MyHarmony application froze and I had to start over. Some of the time, the Favorite "button" doesn't respond to touch. I burned through 2 Harmony One remotes and they were much better...only one command was necessary to start an Activity, which is the way it should be. The Touch is annoying to use. I wish Logitech had retained the capabilities of the Harmony One...instead of inventing something less capable and harder to use. It actually is faster to use the Roku 3 remote when accessing that activity...start the activity with the Touch and then switch to the Roku remote...then it is only 2 steps!!

UPDATE

Today, a week after receiving this remote, I contacted Logitech tech support. The first call lasted over 1 hour and by the end of the call nothing worked properly after changes the tech support guy made and synching the remote over and over. Then he said let me research this and call you back in one hour, which he did. And had nothing to offer AND now all of my favorite channels I spent an hour setting up have disappeared from MyHarmony and of course  the remote itself. I was better off BEFORE I called Logitech. Now I will start all over, which is seriously annoying. The call center seemed to be in India, which isn't unusual these days I know. I am about ready to toss this piece of junk in the trash and go back to using the individual remotes. It will be much less annoying and at least the various commands will work. This morning when I accessed MyHarmony, the application would not acccept my log in. So I reset the password and it would still not accept the log in. So I uninstalled Microsoft Silverlight and My Harmony and reinstalled both before I could even sign into my account. Yahoo, this is not fun. Level 2 support guy also called and screwed it up even more.

UPDATE

I have revised my rating down to 1 star from 3.
1532214
I really wish there were an alternative to this remote, but as far as I'm aware, there's no other product that's quite as comprehensive. It is incredibly frustrating to program and use, bouncing back and forth between desktop software and the mobile app. Updating activities often requires connecting through the harmony cloud, which as I write is taking several minutes to connect. There's a maze of frustrating activities to set up devices and get things working just how you want them. After less than a year my battery life is extremely short (less than 2 days normal use). Trying to troubleshoot this issue now.

Also, the remote app on your mobile only works over 2.4ghz networks.
2454307
A few weeks ago I purchased the Roku 3 from Amazon.  Amazing piece of hardware.  So I saw this and had some reward certificates as well as a 20% off coupon so I thought what the heck I only am 26.00 out of pocket.  I figured it would at least be worth that.  I was wrong!! I am the Technology Facilitator for an elementary school and I am not a stranger to setup and configuration as well as connectivity issues.  I tried this little black box on 3 televisions and it was very hard to manipulate the remote or stay connected.  Picture quality streaming from Amazon Prime HD was HORRIBLE! At first glance this looks like it is too good to be true with all of the features included on this little remote, well it is!! The track pad on the front of the remote is way too sensitive, you can hardly use the directional arrows.  I could say more but none of it is good.  Bottom line buy the Roku living without youtube is worth the much better experience.  I going to try to take it back if I can make sure my data is not stored on it and if I can get credit for my $80 in reward certificates.  Otherwise I guess I will hardwire it into my wireless modem, connect it to my set top box and use it when I have a lot of time on my hands.

*Not having the Timer Warner App is a BIG disappointment!
*I wanted to use this as the set top box not be dependant on it to have most of the features work, PIP, Live TV, Guide, etc.

Took it back yesterday Staples is Awesome no trouble getting back my Rewards certificates!
910235
This is the only remote that seemed to control sound volume up/down properly on a Denon AVRS530 receiver.
Convoluted installation scheme as user has to register unit first and then download a desktop or smartphone program in order to program the remote. I am taking 1 star off my rating for that and the fact that it claims to be 8 unit remote, yet I couldn't manage to properly add 5th unit (VCR) to the list. It wasn't as important to control the VCR as it is rarely used, but finding the option to add upwards of 4 in the software was convoluted and after some trial and error I gave it up and left it at 4 pieces. Also anything upward of 4 has to be controlled by "long press", i.e. press and hold to operate that unit. The first 4 are "short press" so it is a chore to remember which one you have to press and how as "My Devices" are already labelled and you get only 4 labels on each. Again - another reason for me to stick to 4 units to control and stop there.
Another drawback is that only "My Devices" lights up in the dark. Considering the price and the fact that RCA managed to do all button illumination on a $10 remote, surely Logitech could've made the whole thing light up?
1046004
I am really disappointed with the RF10 universal remote. It does not have pre-programmed codes for my TV(Auria), DVD player(Sony), cable box(Cisco) or my music streamer(Logitech). It does not have pre-programmed keys for some of the important functions on my A/V Receiver like Surround Mode. If I want to use these components I will have to program the remote key by key. What a hassle! Save your money.

Edit: I just spent some time trying to program the remote key by key. It seems to only learn the individual keys about 50% of the time, even though it gives a "good" indication. I just lowered my score to worthless.
1223960
This seems to work ok controlling a single table lamp wth a remote but it was very hard to program. Tried  to use a companion product to control my driveway lights. The switch was  in my utility room with a freezer, refrigerator and washer/dryer.  Could not get the switch to program. Even got a replacement switch twice, thinking I was getting bad units, without success. Finally reached a knowledgeable tech at vendor customer service and he told me you can't use that system in an area where there are motors. Couldn't find this info anywhere on vendors web site. Won't buy this product line again and it is very expensive.
2985270
I purchased this product approximately 1 year and 3 months ago.  I use it for my DVD Player, TV, Stereo, and DVR.  At first I marveled at the genius of the device and its support for so many devices.  The ability to update all of this info into the remote via PC is amazing.  I was excited to use it, however, I learned that its not a very fun remote.

The buttons are hard, making it difficult to locate the frequently used ones.  The programable buttons ("Watch TV", "Watch a Movie"...etc.) rarely turn on and off the appropriate equipment.  The help button rarely fixes the mistakes.  Other used buttons are located deep into the remotes menu's and are not quickly accesible.

Although I bought this to avoid using 4 remotes, now I seem to be using 5 remotes.

The reason for the 3 stars is because I paid $200 for this and its shot down in price drastically so it may be worth it.  Just realize that this remote can be a pain in the ...!
4819623
I purchased this unit in January, 2014. It controls my Comcast X1 DVR, Vizio TV, JVC .DVD/VCR, Panasonic DVR and Apple TV.
My first unit had to be warranty replaced. The backlit display remained lit all the time and was eating batteries. The warranty replacement experience was a nightmare! From the onset, I was advised that it would take up to eight days to get the remote to me. OK, I would live with that. But eight days suddenly became five weeks!

When I heard or received nothing after two weeks I followed-up, using the case number. The Logitech Support Department claimed that they already sent it out via UPS and that they had proof of delivery. I requested and received the tracking number. Tracking history did show that it was sent out BUT to an incorrect address that was invalid and undeliverable. Moreover, it was returned to the sender.

Then I called Logitech again with this update. They insisted that UPS made the mistake and that the address used was the correct one that I provided(unlikely). This is when I became an angry, dissatisfied customer. After three more calls, I finally got Logitech to agree to expedite the replacement and to contact me with the tracking info. I also sent an email to the Head of the Product Department(per the voice recording invitation ... which probably helped my case). In the interim, I had to keep removing the batteries between uses ... and it was STILL eating batteries!

I did finally receive the replacement and it is now working as originally expected.

SO WHY DID I GIVE A 5 STAR RATING? Easy, the remote works beautifully when it functions as designed. All "Activities" work efficiently and I do not have to use a host of remotes to employ them. I must also say that I NEVER had a problem in the previous ten years with Logitech Products or Support ... so, I guess, forgiveness would be appropriate.

 All in all I would still recommend the unit. If you buy and it fails, KEEP RECORDS of your Logitech contacts and DO NOT lose the case number!
1420911
I purchased the Logitech Harmony 1100 about 6 months ago to replace the Logitech Harmony 600, which I liked. I was looking to upgrade to a one-touch remote with RF capacity and extended capability. The remote looks good. That's about it. It is difficult to setup. The RF extender is fairly simple to install, but the software for the system is a real problem. Even after following the instructions, I had to spend a lot of time on the phone with support. Although the support person was polite and knowledgeable, it took us a couple of hours to get the remote programed and operating.

Using the remote is not as simple as it should be. The touch screen is often not responsive and it is not unusual for the remote to need several attempts to complete the programed activity. Using the "help" button became routine. Then, after about 6 months, the remote stopped working. I had to reload the firmware, reload the software, and reprogram several activities. As of this moment it has stopped working again and will require some serious computer and support time to get it operating to spec again.

When I purchased the 1100 I had an internal debate as to whether I should get the 1100 or the 900. I think I made the wrong choice. The concept is good, and when it works, it is an okay remote, but the design/software execution is very poor. This may be a good remote for someone who is an "expert-level" technophobe, but it is a pain in the butt for average users.

Save yourself some frustration and aviod this one.
2457213
My setup couldn't be simpler; A recent model Samsung TV, ditto a Sony Blue Ray and a brand new Motorola Cable box/DVR provided by TimeWarner. At first my only issue was getting the remote to control the TV sound and mute. Then I went back to the software and fiddled a bit and got that working. Then the real problems erupted. The remote would not set the TV to the appropriate input on turn-on or when switching from TV to DVD or vice versa. My connections were straightforward, HDMI1 and HDMI2 but no matter, it just refused to connect the right input to the right component. I could toggle through the help screen and make the change manually, but why have to go through those steps with a fancy remote to do what I can already do with separate component remotes.
I'm not a complete dummy and have programmed remotes before but this one actually got worse the more I worked on it. I must have reprogrammed it 20 times. It might work once and then in switching to the other component it wouldn't select the appropriate inpu.
Back to Amazon it goes.
2868863
Oh dear god, what have I done?  I spent a fairly good chunk of cash on what I thought was a universal remote control, and I got something completely different.

I've been using universal remotes for decades.  Some are better than others, but they all do essentially the same thing.  They act as substitutes for remotes that came with the devices.  You push the TV button and your remote acts like your TV's remote. Push the CBL button and you're controlling your cable box, etc.

Not so with this.  Now it's a massive PIA to do almost anything.  There are no more device buttons.  There are just four things where the device buttons used to be:  Watch TV, Watch a Movie, Listen to Music, and More Activities.

If I want to do something simple, like turn on my HTPC (and nothing else!!!), I have to wander through a menu of menu options on the little screen.

I have a Harmony 300.  A terrific remote, but the important buttons stopped working.  I programed the 650 devices to match my old 300.  Now to watch tv via my HTPC,  I have to hit Watch TV, then the following button sequence around the led screen:

(bottom center) - to exit the assistant
(bottom center) - Devices
The button associated with my tv
The left button
The button next to "Standard"

At this point, I can run my tv normally, like the 300 used to.

Perhaps if I do a lot of reading, I'll find a way to program that sequence of button keys into the Watch TV button.

One other thing that I'm not thrilled with, but would probably get used to, is the feel of the remote.  The 300 had nice molded smooth edges.  These are hard, sharp edges.  It feels poorly designed, like comparing the interior of a Lexus to a Dodge Neon.
2463860
I can't add more about how wonderful the Harmony 880 is as a remote.  I can however mention Logitech's abysmal customer service.  My 7 month old Harmony got a cracked LCD (not sure how, I grabbed it from the cradle one morning and it was messed up).  After contacting Logitech, they told me that they don't do repairs, but would sell me a new remote for 50% off their list price (which is $250) - plus shipping.  Which net's out to the same price I'd pay here at Amazon (within 4 dollars).  I found that pretty snarky.  I'd have gladly paid for a repair if they don't think it's a defective LCD, but to tell me I just need to buy a new one was a little cavalier. It's not like $137 remotes should be disposable.
3089285
Despite two different remotes and over an hour with customer service we couldn't get it to work.  The first remote we couldn't make work so we called and were told that it must be defective and to send it back.  The second remote arrived and after waiting 30 minutes for a CSR with Logitech they couldn't figure it out either.  The offered to have someone call us from level 2 support in 3-5 days.  Absolutely ridiculous, so we are returning.  We are fairly technical people so I can't imagine what someone non-technical would be able to navigate.
3195688
In theory, this should work great - but in practice, it's a horrible experience.  While it works after you set it up, invariably it just goes haywire and you have to spend time re-installing the software.  I've done this at least a dozen times and have been on the phone with tech support at least three times.  It'll suddenly drop your cable box programming, or your ability to turn on/off you TV.  So then you'll be working with Harmony and at least one other remote.  Currently the remote is totally unresponsive and I've finally given up.  Don't waste your time.  Your cable remote will do at least two things, do that instead.  This process has been a complete nightmare.

FYI, I'm a software engineer, not a confused grandpa who fears the newest technology.  If I can't get it to work properly for more than a week at a time, you're going to have problems, too.
4310397
This remote was part of my new home theater set-up designed by a professional installer 3 years ago. My first clue why it was a mistake to use this remote was when the installer pulled out his laptop to program it. Yikes!  It didn't concern me at the time because I was so giddy over my new toys but over time I knew involving an installer to re-program later would cost me plenty.

On the positive the remote has worked fine since the first day except it does seem to go through batteries often (or maybe I watch too much TV). I also don't have the button problems that others report but after 3 years I'm wondering if its around the corner. BUT the big negative, and the reason I gave this remote 2 stars, is because the day I've been postponing and dreading is here.  I bought some new components (Blue-ray and Apple TV) and there is no way I can re-program this thing myself. I detest the idea of paying the installer to come back and re-program it for many more $$$.  Instead of rewarding him with another payday, I'm dumping this remote and hunting on Amazon for a new "user" friendly universal remote. I would rather pay a few hundred $$$ one time for a new remote that I can program (and re-program) than reward the installer and Universal for an unfriendly product.  No more Universal products for me!