Broken upon first use, no replacement parts says company
345598
Updated 11/3/17: I have only owned this skeleton since August when I purchased it in advance of Halloween and after one season, its arm broke inside the joint. It wasn't being abused, but simply got knocked to the side in a wind on my porch and busted. Glue hasn't worked. I contacted Crazy Bonez who says they don't carry replacement parts and to return to Amazon. It is outside of the return window. Poor customer service and low quality product. My Home Depot skeletons (half the price) are still going strong. Would not buy or recommend this product again.

I bought Crazy Bonez to supplement a couple of skeletons I had picked up at Home Depot last Halloween season with the hopes that he was more poseable (as the description claims) and am a bit let down. The stand idea is nice and I like that unlike my other ones I can keep Crazy Bonez upright (on his feet), but the shoulders are not ball joints nor do the joints work in two directions (hands can fold back but not flip over to hold things, shoulders must remain square to the front, arms move forward and back only) which limits which positions he can hold. It's not a deal-breaker for me, but he cost twice as much as others I've bought and I'm not sure he's worth that for as limited as his movement is. Also, the stand is a bit flimsy. It does not support his weight well and we had to use zip ties to make sure he doesn't topple forward. Just okay, this one.
926808
Shortly after purchasing, the drawer started failing to close flush with the box. Not a big deal, but finally decided to examine it further. Determined that there was a small plastic part attached to the drawer glide that engages with the drawer that was broken. Since the unit was over 1 year old, LG would not cover the repair. However, I wasn't looking for a repair - just the part - it's a simple replacement. Instead they directed me to their parts distributor, who, when I finally connected with them after 3 attempts, told me that they did not stock replacement parts for this unit, and that I would just need to purchase a new pedestal. They then referred me back to LG, who does not stock replacement parts. This is not a discontinued product - why would they not make replacement parts available? And really - a cheaply made part that can't cost more than a couple bucks fails, and as a result the product, which otherwise looks brand new, should be replaced?
2791479
(Look at other reviews and you'll hear very similar stories of this company's dishonest policy of replacing broken / missing pieces.)

I am an owner of a day care program and purchased multiple lockers. Upon assembly of many of these lockers, I heard the sound of wood splitting as I inserted a screw and started to tighten. I stopped and looked at what was happening. The insertion and initial tightening of the screw started to crack / split the wooden board piece.

I looked over the paperwork that was shipped with the product. It stated to not return the item but to call the phone number for any missing/broken pieces. I then checked online and found that they have a lifetime warranty on their lockers for splitting. I didn't want to have all of these pieces lying around my facility especially with having the children return the following day. And so I tightened the screw and finished building the rest of the locker.

The crack was small and I thought I would live with it. Truth be told, I thought about the assembly and preferred not to go through all that hassle. But after about 6 months, I noticed that the crack started to grow. And so I emailed ECR customer service.

This was their reply..

"Hi There,

The damage in these photos appears to have occurred during the shipping process.

I believe I found the order for this item in our system from 04/15/13. Unfortunately, we are unable to assist with damaged goods if they are not reported within 7 days of arrival."

Let me clarify here that this was NOT the result of damage from shipping. (I've attached pictures of the wood split and it's clear that it's the result of the screw. This is also the picture that I sent them, too.)

Anyways, I spoke with them directly and then to the manager. All very friendly people. But the manager told me why they couldn't give me a replacement.

She stated that their factory doesn't have spare parts for any of their products. And so they would have to ship me an entirely new locker and that would be too expensive. And so they stated that the wood splitting was a result of my over tightening of the screw.

I told them this was not the case. I told them that the piece split as I started to tighten.

Then they told me that the product must have been damaged during the shipping process. That they must've dropped my package resulting in the wooden piece to be "weakened. Therefore splitting." Again not their fault and that I should speak to Amazon - the seller of my product.

So buyer beware. A company that states a lifetime warranty without a means to honor them is one I'll never buy from again.
3237244
It broke after first use I bought for my sister as a present can't get a hold of the company
3805715
Received broken and the website indicates it is not eligible for return or replacement. I have tried other avenues of communication and will udate this if there is a satisfactory resolution
2806976
First use, it broke...
Shipping it back to the seller is too expensive so I had to buying it again.
2632569
Broke after one use
2nd replacement
I ask for another!!!!?
1089151
The small plastic tip on the end got caught and broke off the first time I pulled it back through a hole.  Without the tip it now completely retracted into the red case and there's no way to remove it without breaking it open.  The product has no warranty and is unusable.

***Update*** I contacted the manufacturer about the broken tip and they made it right.  I've upgraded the review to 3* because the manufacturer stands behind their product, although the product itself is delicate and care should be taken when pulling the tip through holes.
2620902
Feel apart the first time he used it.  Can not be put back together - constantly  breaks.
890010
Pump broke first time using it. Unable to get a refund
4638448
06/16/16
UPDATE!
While I originally gave this umbrella a single-star because it broke on the first use, I must say that the product manager from Muma Sugar immediately stepped-up to the plate! Within 24-hours of my original posting, I was contacted regarding what I now hope was merely a single, defective item. "MS" immediately apologized for the inconvenience and offered either a full-refund or replacement . . . and within only a few days, a shiny new umbrella arrived on my doorstep.

It's a rare and wonderful thing when a company takes these reviews to heart, and turns a bad experience into a pleasant one. Thank you Muma Sugar! You made everything OK and I will most definitely return to purchase from your line again.

ORIGINAL REVIEW:
Did not hold-up as expected from the "glowing" reviews. Broke on the first use. Complete waste of money.
66488
Broke after two times of using,really deserves a zero
1146634
Broke during first use while trying to set.
1756849
Broke on first use! Now granted, I was trying to fix a broken espresso grinder (instead of opening jars) but the thing warped out of whack almost instantaneously (and I am not that strong)
3820063
When I received this attachment, a major component (clutch assembly) was missing numerous parts. Tried to get it resolved though Amazon by having a replacement part sent to us but they were unable to make this happen through the third party supplier. Supplier insisted that the serial numbers we were supplying them with from the Snow Thrower, were not valid and they refused to help in any manner. Amazon offered to reimburse us for the cost of the $500 clutch assembly if we could find it locally and pay for the replacement up front ourselves. Their other alternative was for us to box it all back up and have it returned for a full refund, not replacement. We were unable to find the assembly locally and decided to contact the manufacture (Agri-Fab) directly. They were very nice and helpful, and as soon as we provided them with a proof of purchase from Amazon and the serial number (which was valid) they immediately sent us a replacement assembly at no cost to us. We had it in our possession in three days. So YEA to Agri-Fab for seeing to customer satisfaction, but BOO to Amazon and the supplier, for not being able,or refusing) to resolve this issue themselves. The Snow Thrower is assembled and working, however, it is making a clunking noise (metal to metal) like somethinge is hitting as the auger turns. Have been unable to find any points where the noise is originating from so we'll see...
199305
Broke within 1st week- contacted supplier and never got a reply.
3818340
My son received this as a Christmas gift from a relative, and like so many others have reported here, it broke at the base after less than 10 minutes of use.  Even worse, when I contacted Franklin, they refused to replace the broken part, instead requiring me to pay for it because there was no receipt.  I'll save the $4 on the replacement part and take my business elsewhere.  As noted in another review, this gets 1 star only because it can't go lower...