3-months at Repair Facility & No End In Sight
353863
Beautiful machine which has spent most of its life in the repair depot. Unit stopped charging after one month. Sent tablet in for repairs mid-July '16.

Thank you for choosing a Lenovo Personal Computer. We received yourLenovo YT3-X90Fmachine atthe Depot Facilityon 07/14/2016. Wed like to apologize that the repair is taking longer than usual due to parts availability. Nonetheless, below is the estimated date on when we will receive the part. As soon as we receive it, it will take additional 7 Business Days for us to ship back your machine.
Part Number SB18C01830
Part Description SCUDS L15D1P31 3.8V15.2WH 1CE
Estimated Availability Date 8/22/2016

I wrote them 2-months later
"To whom it may concern:
My tablet has been gone for nearly 2 months for repair, and would like to know the repair status. This is unacceptable customer service, and I should be provided a new Yoga 3 Pro tablet if Lenovo cannot turn around its repair within a reasonable time e.g. 2 weeks. Lenovo's supply chain problem is not my problem - especially, since Lenovo is still pushing sales of Yoga 3 Pros online. I understand the person receiving this is a 3rd-Party support vendor, so please escalate this to the proper Lenovo business channels."

We sincerely apologize for the delay of the repair of your unit. Upon checking the latest status update of the repair, the part needed is still not available:
Part Number: SB68C02563
Description: BLADE310 POWER KEY GUN_METAL
Part ETA: 9/19/2016
The estimated date of arrival from our vendor is on Sept 19th. We apologize for the delay. Should you want to know more information, or get other options, please contact us at 1-877-453-6686, or visit us at www.lenovo.com/contact. Thank you!

Sincerely,
Lenovo Warranty Support and Service Team

--- UPDATE: Oct 5th 2016 ----
Finally got the tablet back today. No notice that they shipped it, nor tracking number. The tablet started up, and the battery problem seemed to be solved, but now there's another problem. Appears they couldn't get the part in time, so they shipped me a model from China because everything is routing to Chinese apps (See Picture) The weather app can't find "New York", and all the popular suggestions are in Mandarin. Also, there is no Google Play nor any other US apps installed like there was previously. I tried doing a factory reset, and it came back to the Chinese OS. I tried installing Google Play from Lenovo's proprietary "LenovoStore HD", and got a message "Sorry, app will not run" after installing. I give up. Over $500 spent on a premium product, and service and support simply is poor. I'll be sticking with Apple for tablets from now on.
703484
I wanted SO much to like this unit. The idea of having a combination generator and mower with the added benefit of a light weight lawn tractor was so appealing. I wish I had had the experience others have that love their unit. Sadly that is not the case.
I got the unit in October of 2016 so the summer of 2017 was my first full season of use. I have been able to fully mow my yard only three times this year. The rest of the time it has been broken and waiting for parts. I was not impressed with their service technicians except for one. It took far to long to get through to them and they were generally only able to read from a script and the script didn't always match the problem. Parts generally took 3-6 weeks to get here and there was no guarantee that they would fix the issue.
There is only one service center here in SW Washington within 100 miles of my location, and although they spoke favorably of the unit, they would not work on it because it took them over 6 months to get paid last time they worked on one so I have had to do all the repairs myself. I have replaced both motor controllers, the PCB? unit, the mower deck on/off switch, and the trans-axle switch. After the last 'fix', I was able to mow the lawn twice before it broke again. First one mower blade/motor stopped, and about 5-10 minutes later the second stopped. Even after sitting overnight, the mower deck will not start. They will not refund the purchase price unless the engine is bad, so you can have a running engine and nothing else but no recourse from them.  And unfortunately they don't really care. I guess that's why they are unaccredited with the North Carolina BBB with an "F" rating. (one would expect Denver Global Products to be in North Carolina wouldn't one??? ;^) )
DGP are going to send out a totally new mower deck, the manager said "it was obvious that was the problem". I hold little hope that it will be a magic fix. I fear I have a lemon that I will spend way more time fixing than using.
(I bought this unit through Home Depot.)
118382
We bought this machine in a box store in October 2008.  We've had two service calls on it in 8 months, both of which put my washer out of commission for at least a week, since Bosch only sends parts to its authorized repair shops on an as-needed basis--so it takes three days to get a service call, and then at least a week of waiting while they come to fix it (and fix it they will, over & over.)  The repair guy today told me the process is basically trial-and-error, so there would probably be more problems to come.
The machine's capacity is, in a word, underwhelming.  Half the time the spin cycle doesn't even get my clothing wrung out & I have to re-spin it (balance issues, I predict, but no repairman seems to really care that much...)  I think I gestated a child faster than some of wash cycles' timing (the base cycle is over an hour!  And then it adds on, based on weight & soil...).  My machine walks constantly all over the laundry room (seriously, I heft it back into place at least twice a month) and no repairman can seem to stop it (or even knows what might be wrong, other than, "Well, it's probably not level" when it's been leveled six times.)
If there were lemon laws for washers, I'd be one service call from being able to trade this sucker in...and believe me, it'd be gone as soon as I was able.  Never again.  Never Bosch.  Run for your life!!
4164731
It is now June as I write this product review. I purchased this computer brand new at Christmas for my 11 year old son. It did not work out of the box (could not connect to the Internet), and after 6 months, over 20 hours with Toshiba tech support on the phone, and 3 trips to be serviced by Toshiba, it still does not work. Toshiba has told me that they do not have a replacement policy as long as they believe the product might possibly be able to be fixed. While they have not been able to fix it, they certainly haven't given up hope! I'm sure that if the product actually works, it would be a fine investment. However, if it should have an issue, Toshiba is so unaligned with customer satisfaction that perhaps you will do what I did--give up. I am throwing the $700 down the drain, giving up, and buying a Hewlett Packard.
4407935
ASUS's QC and after-sales service needs improvement. I bought this monitor in Germany, where I reside, and when the monitor died on me after 39 months (with no warning signs and zero visible damage), I contacted ASUS's customer service. ASUS' RMA service team told me that I'm s*17 out of luck, because it's impossible for them to repair. Under warranty, they would have just replaced the monitor. I invested 50 to have an expert independent TV and monitor repair shop take it apart and see what they can do. After checking everything else, they came to the conclusion the monitor would need a PCB (the monitor's motherboard) replacement and...turns out it's impossible to source a replacement PCB. I've checked online, it's true. If your PCB dies, and I don't seem to be the only person whom this happened to, just after the warranty period runs out, then you've got a 750 paperweight on your hands. ASUS, if you're reading this, look up my case #EALMQS044529. I expect better from you: in what world is it okay for such an expensive device to be rendered irreperably damaged through no fault of the end user (it just died on me on my desk!) after only 39 months? You know, if at least you offered a PCB online so it could repaired, I'd have no hard feelings (or at least I wouldn't feel quite so burnt), but this is completely unacceptable. I don't expect freebies, no product can last forever, but anybody would be p***ed if their expensive device broke down after only three years and there was NOTHING you could do to have it fixed.

I'm going to avoid ASUS hardware from now on, because this shows you really don't take customer service seriously, at least not in Germany.
3316374
Three months after a purchase and I still haven't seen it.
4755223
Somethings wrong....lasted only 3 months. About to request a replacement.....
1951847
I had a very traumatic experience with "Unbeatable Sale", the manufacturer. The top part of the nightstand was defective. After 3 weeks of strugling over the phone and  over 20 phone calls, the part they shipped me did not fit the model I had. After mentioning it 3 times to their Customer Service, I was told that the production DID NOT KNOW why that part wasn't the right one and that I should be taking pictures from the nighstand and the same part which would show what was wrong with it. It has now been over 5 weeks and I am not willing to involve more time in the pursuit of MY DREAM PART!!
2735892
Needed a counter-depth and liked the looks of this unit. On installation the decals peeled off with the protective tape. 3 months after purchase the icemaker failed, 14 months after purchase compressor failed, ( replaced under warranty, cost KA $700 and us 3 weeks without a fridge) 16 months after purchase defrosting system backed up and spilled water all over the floor and wrecked adjacent cabinets (not covered by warranty).  Throughout this KA ignored written complaints about this product, although local distributor (ABT, Chicago)did help by leaning on KA...Thanks ABT!  Advice to ABT: Drop KA, the quality is a now a myth and the company is slow to respond to the hurricaine of complaints.  KA's response to complaints is to tell customers to buy extended warranties.  I have been a lifelong KA fan but this experience has turned me off to KA from here on out.  KA should just recall these units if they want they want to take steps to recover their reputation.  Others here have suffered under the KA quality myth...can we get together to start building a case for a class action suit against KA for this terrible unit?

Oct 2013 Update:  I do want to acknowlege the help and assistance of the KA help line who I called after writing KA with no response.  I found the phone staff to be polite and professional, and after considerable discussion the phone team recognized the quality issues that many are struggling with the Architect-II series and repaired the latest round of failures at no cost.  This is the path for KA to recover their reputation...working with customers to get through this current quality mess KA is in.  I do hope this will be the last incident for a long while.
3248636
We have owned this product for just over three years and had been happy with the dispenser until recently. Repair parts are not available. Even something as simple as a leaky fitting means that you have to buy a whole new assembly.

We had such a leaky fitting and had to replace the entire tank assembly. Fortunately, this happened while still under warranty. More recently, the spacer under the cold water lever wore to the point that it would no longer stay in the detent. The spacer is not available, nor is the cold water cartridge. Our only option is to replace the entire faucet assembly at a cost of $285 (price quoted from the mfgr's parts dept.).

My recommendation is to look for a unit that has repair parts available, either from the manufacturer or aftermarket.
2790057
I purchased this product for my husband's birthday in February. Loved it at first. Great picture and sound - easy set up. Within a few weeks noticed that the player would stop responding during movies (both bluray & dvd) to the remote control and the panel controls. Looked on the support site and upgraded firmware as instructed. When this didn't work, I contacted tech support. After they walked me through about 5 different steps that I had already done myself, they concluded that it needed repair and I should send it in (despite being a unit that was only weeks old). They received the original unit the 27th of May. I just today received a replacement unit after waiting over a month - 3 of those weeks were spent calling daily to convince them they did indeed have my defective unit since my online status showed that I needed to send the unit in to them! I was elated to receive the BDP - 3600 since it was a nice upgrade with some great new features. I unpacked the unit, plugged it in and set it up easily. Picture and sound are great and I love the Netflix & Pandora connectivity. Within 15 minutes of setup, it began making an electrical popping noise and the screen image would flash. I soon noticed that if you touch the power cord near the back of the unit, the player spontaneously turns off and on. I immediately called tech support (for the nearly 50th time!) to report the problem. Rather than apologetically offering to send me out another unit immediately, I was instructed to once again send the unit in so they can inspect it for damage and then possibly repair it. After reciting my long story and referencing my case file (which by this time was quite large) I was told this was my only option. I requested to speak to another supervisor and was told she would transfer my files to the next level and they would contact me within 48 - 72 hours. After receiving my unit, they assured me that hopefully I would get a repaired or new unit within 7 - 14 working days. And for all my trouble, they said they would send me a prepaid shipping label that I should get by email in 24 - 48 hours. If I could get my money back and get off this merry go round, I would! At this point, I have no choice but to continue to play their game in hopes of getting a functional unit for the nearly $400 I spent in February.

In summary - if I had this to do over again I WOULD NOT PURCHASE A SAMSUNG UNIT!
Their products are shoddy and their customer support is unsatisfactory at best. Beware!
3978562
I purchased this on 18 July 2015 for light duty pick-up, e.g., after sweeping the floor, etc.  The battery lasted for three months talking a full charge.  After that the battery charge retention continued to decline until the current duty cycle is no more than 3 minutes before the device completely stops working.  This is apparently a known problem [...] as it has been recorded on the B&D website.  I called the local factory service center (we have one 32 miles away) and asked about a repair.  They said this is a unit replacement, not a repair, issue and suggested I go directly to Customer Service to save time.  I have done so and will update when I get a response.  In the meantime I do not recommend anyone purchase this product until this problem is resolved by Black and Decker, if ever.  The unit comes with a two year limited warranty so if you have an issue you should notify B&D ASAP.
595779
I rated this a "1" because there is nothing lower - like maybe a "-5".

I bought this A/C in late May, in preparation for the long, hot Albuquerque summer.  You see, I have several computers running in my apartment office, and this approach seemed cheaper than others, including freezing the entire family like I did last summer.  When I got the A/C it ran fine, but I had to modify the sliding window to accept the exhaust.  Plexiglass worked, no major issues.

Two months after I got this (while out of town of course) my wife a daughter were awakened by the A/C, which was vibrating and "walking" across the office floor.  They unplugged it and cranked the A/C to full in the apartment (and froze in the process).  I called the HAIER warranty number when I got home.  At first, the nearest appointment I could get for "repair" was over two weeks away, but after a lot of complaining, I got an appointment the next day, August 2nd.

The repair guy showed up on the 2nd, wrote down the parts that he said the unit needed (totaling far more than what I paid for the A/C), and promised delivery of the parts and the repair by the 18th of August.  This is the 19th, and still no parts, still no repair.

If you buy ANYTHING HAIER, don't expect even PASSABLE service it it breaks.  I could wait no longer, so I bought a Soleus unit that was cheaper, quieter, better looking, smaller, lighter, and better made.  Even the slide window adapter fit with no extra work.
2137113
Well it broke almost 3 years to the date and no hope to replace under warranty.  Contacting the vendor has gone unanswered.  A big mistake so I am donating to Goodwill for the credit and then will go buy a shark which is on sale for $79 and keep that receipt.  I can always take it back regardless when it breaks.  3/21/15
Builds up steam but nothing comes out.
2132672
It's been about 3 weeks and it doesn't seem to be working as advertised
3373244
I purchased a dell laptop in 2014, and received prompt delivery shortly thereafter.  I did not purchase the extended warranty at the time. The laptop worked well to start with, but went dead in 2015, a bit more than 1 year after the purchase.  I called Dell for service. Since it was then out of warranty, I was charged close to $300 for repair by Dell. I had quite a bit of software that had been put on the machine, and licensing restrictions make it difficult to transfer to another machine; otherwise scrapping the machine would have been a consideration (ouch!). I used the Dell repair service as opposed to any other service because I assumed that this "OEM" provider would know what they're doing.  They have you ship it off to Houston Texas. Upon return, it fired up OK, but had additional problems.  I called Dell, and their service technicians could not figure it out over the phone (they all operate out of New Deli, in India, I'm told). I shipped it back again, and upon the 2nd return they inflicted other additional problems. "Ship it to us again", I'm told. This goes on & on & on with these idiots.

How about a replacement unit", I finally said (not sure what we'd do about getting the software that I need).  Then, after jumping through numerous hoops and hours & hours on the phone, I eventually got a Dell employee in India (part of the "Advanced Resolution Group" - ha) to agree to ship me a replacement unit ("refurbished", not new), although he could give no guarantee of the age of the replacement unit.  Since a laptop's useful life is normally probably 5 - 6 years, I was concerned that they could ship me a 4 yr-old unit as a replacement for my 15-month-old unit, and I'd be worse off than before. And then, of course, the likelihood of this thing breaking down in a year (a greater possibility if I'm working on a unit that's near the end of its useful life),  causes great nervousness to me. The guy in India seemed to have a hard time understanding my position.  When I asked the Advanced Resolution Group rep in India if I could talk to his boss, he refused, telling me that his boss does not take calls. When I asked who is the next higher up level in the company that I could talk to, he told me that there is none, outside of Michael Dell.

As of this typing right now, I'm on a loaner unit, and still don't have a working laptop of my own. I am a professional engineer, and I have a need for a WORKING laptop in my everyday life; life is much more difficult right now.  Oh, and one other comment: Dell did agree to help me get software (that I've already paid for) re-installed on my machine, but only if I agree to pay an additional $154 (beyond the $300 that they're already charged me for the service from their teenage hacks down in their Texas shop). I took a quick look inside the machine (which I know little about), and did notice that they now use cheap Taiwanese hardware for the factory-installed hard drive.  I've owned many Dell machines over the past 15 - 20 years, with no problems. The Dell equipment (and associated reliability) has gone seriously downhill in the recent past. And, their repair capabilities is even worse!!!  I will NEVER EVER EVER buy any Dell equipment again, and suggest the same position of anyone reading this.  In a recent conversation with an associate in the engineering community, I was told about their Dell problems, very similar to this one (both reliability AND service), and was told that they've found the best solution is to just pitch the Dell machine and purchase a new HP unit.  Michael Dell has done quite well on this company, I'm told...gotta wonder how well he sleeps well at night.
1044041
Just got off the phone with Thompson(RCA) customer service. Unit failed after three weeks. Now boots to "File System Corrupt". Computer doesn't recognize it. It's useless.

Warranty says 90 days parts and labor - 1 year parts. So when I call CSR, they tell me it's going to cost $50 labor to send me the replacement unit! Even though the PARTS are covered, apparently the labor to pack a replacement and put a computer label on a box and call UPS will equate to $50.

Not in my book! Besides - on the internet there are several sites which discuss that this unit is known to fail and be un-repairable.

What a gimmick to get extra money out of consumers!