Broken dispenser.  :(
356451
Quick and easy ordering process, but unfortunately the product was broken when it arrived.  Customer service immediately shipped another one, but it too was broken.  The packaging of the item just didn't cut it for shipping.  I was going to use it for pencils in a classroom.  Other people seem to do this with no issue, so maybe they are ordering it from somwehere else.
1301113
So far, this has been horrible. I ordered a new machine, and it came with a huge smash in the side, and the top of unit smashed out of alignment and off the bottom correctly...then the black cord has white splotches of paint on it (new?) and there is a gray smudge spot on front of it. I was really looking forward to using this but this is not useable...it is broken. I am hoping they replace this thing immediately with expedited service they pay for while I mail them back this broken mess via their mailing label to pay shipping...the broken side makes it useless...and the thing out of alignment...as in the top plastic part is all out of kilter, not on the bottom part right...It looks like it would be cool, but the unit I got was a mess. I hope they make it right by replacing it with a new unit that is not bashed up...quickly...as I already waited for this and cannot use it!
2044265
So after couple months of using this, the water dispenser part stopped working properly and hardly let's water through. Trying to see how I can contact the company to send a replacement.
4924136
broken., very sad...if only a little care was taken before sending it out. Oh well, i got a refund
910447
Main unit was broken out of the package. I hope they will replace it and the new one will make me happy
3108010
I share the same frustration as many other reviewers here, both with the bottle being weighted down with soap to the point that it falls out of the housing onto the cabinet floor creating a huge mess, and also with soap leaking onto the counter. I have taken the dispenser apart several times, inspected all elements, soaked to remove soap build-up, etc. and nothing seems to work. I just noticed a small hole in the black plastic casing that connects the pump to the plastic tube and believe the soap is leaking from that spot. We'll see.

Thank you to the reviewer who provided the customer support email address. I've emailed them today to confirm if they can send a replacement black connector piece. We'll see what they say. For a product over $120, this should not happen after less than two years (I purchased this in July 2008). I love the design, but I can't be expected to repair my dispenser every couple of years.

I'll update more once/if I hear back from the Grohe customer support rep. Thanks for all the helpful comments, folks.
2584986
It came with broken glass inside the main tube. I'll continue to try to keep my fish water warm until I can get another one shipped. What a pain!
843018
I love the dog statue but sadly it arrived broken. And pretty much unreturnable at this point, spent my entire weekend piecing its leg together with super glue.
3333216
So disappointed. I really like the looks of this charging station but it came broken! Hoping the next one isn't...
4764284
Came broken :(  It's very difficult to dispense and cut when the bottom half broke off during shipping.
4750745
I just got the fountain today (03.08.17) and the hose is already broken. Really bummed, I took it out of the box and it was really cute and plugged it in and the pump was so loud! after looking it over I realized the hose was ripped.
4947446
Actually one of the glass water bottles was broken when I received it. I would like to order more but I need reimbursement for that one first. Please contact me Michellelynk1234@gmail.com
340408
Nice looking. Would've been much nicer if it hadn't been delivered to me broken though. I can't even use it:/
1932901
I liked the product fine, but one of the two dispensers only works (sprays) part of the time for me. That made it kind of frustrating.
1683755
The topper is cute, however I received it today and part of it is broken. I unfortunately don't have time to wait for a replacement to come, so I'm going to try and super glue it. Bummer.
2403988
Re:LINEA Luxury Soap Dispenser, after installing the dispenser and filling both reservoirs with liquid soap, one of the dispensers was stuck in the "OPEN" position and would not close and operate in the normal manner.  Getting a replacement for a defective dispenser has, to this time, not been possible.  I'm still trying to reach BETTER LIVING at 866-431-6723.
1704572
I bought the B-Hydra Intensive Hydration Gel and did not get to use it for very long. The cool twist top broke shortly after I began using it so it will not dispense at all. I sent a message to the company with my online receipt and was told I would get a replacement product. So far nothing at all has come in. I even offered to return the almost full broken bottle. I cannot recommend a product that will not dispense correctly.