Good customer service, however pillows have smell !!
342260
These pillows had worst smell when I received them. I tried all the methods what seller listed in amazon site but those did not work.  contacted seller and they were very prompt to replace the pillows without sending back the original ones. very pleased with seller response for trying to resolve the issue so 4 star, however even the new pillows have same smell. Cant help!! Not going to use them.
4159887
This is a really good pillow as far as support and quality. If it were not for the lingering chemical smell, it would easily be a "5". I have put it through several dryer cycles on air only and low heat with dryer sheets but the smell is still there. If we ever get some sunny days, it will spend the day outside to see if that will help. With that being said, I plan to get another one for myself as this one was for my wife.
638762
Smelled,  company sent me a cover for it, which helped, but just isn't  firm enough for me.
2067732
I was super excited about this pillow but it has a really disgusting, lingering smell that hasn't gone away. I bought this months ago and it still smells
2593716
This pillow smells like a chicken coup and I have had to air it out.  I thought about returning it but did not want to pay shipping.  I have ordered pillows from this vendor before and not had this problem but will not use them again after this.
4959540
these pillows have a very bad smell I have been trying to return them and get a refund still working on it
3665301
Updated 5/7/2018.  Once Zinus contacted me, they took my concerns seriously.  They asked me to donate my old mattress to a suggested donation center which I did.  They then sent me a new mattress.  This one has no Oder, inflated almost immediately upon the opening.  And it is wonderful.  It took a while, but I have to give this company kudos for standing by their product and making it right.  Thank you Zinus!!!!

I like the mattress fine, except it smells like mildew.  I thought the smell would dissipate and now it has been a good 4 months and it still smells terrible.  I have REPEATEDly reached out to their customer service, but they do not respond to emails and NEVER answer their phone messages.  I'm not really sure what to do at this point.

Old Message:  I bought this to replace my guest room bed.  The price was right and it was shipped right to my house in a box.  I bought the king sized bed.  It seems nice.  2 of the corners have not decimpressed all the way and Ive had it over a month.  But my guests say it is comfortable.  I can still smell it too.  Its a strong smell of mildew, but I hoped it would have gone away by now.  Not sure what to think.  I may have to pull off the cover and check for mold as Ive read in some other peoples reviews.  I have contacted customer service several times to return.  I emailed 2 times and called repeatedly.  I have gotten no response at all.  Getting very frustrated with them.
1858332
I will say this first.  The cushion is great!  I have had trouble with my office chair and my back for ages until I took this to work.  I haven't had a pain since!  That said, here is why I gave the product 3 instead of 5 stars.

This cushion was shrink wrapped when it arrived. When I opened it there was a horrid chemical smell.  The cushion looked and sat OK, but the smell from the foam was overwhelming.  I put it in the back room and left it to air, assuming that it was the shrink wrap that had held in the smell post-production.  It took almost a month before I could begin to use it.  Even at that, I am considering buying another for home.
3836947
The support is really great for my neck.  The only down side is that it smells like chemicals or something.  I've tried spraying it with febreeze and even have 2 pillow cases on it, and the smell is still there.
926614
These pillows are amazing. They really are the most comfortable and most affordable memory foam pillows. Thats being said, definitely let it air out for 24hrs. The pillows don't stink, but they do have this awful memory foam fresh out the package smell. And its hotter than Satans ballsack where I live so it really made it worse. But seriously buy these they're great!
2988455
I'm not sure yet ?  Just received them, they feel wonderful but the odor is giving me headaches.  I will do as suggested and let them air out for a couple of days.  I am being hopeful for I have been searching for a long time for the right pillow ever since a previous pillow (latex )  that I loved was no longer being made !
4551970
The cover reeked of perfume, and I had to immediately take it off and wash it. The pillow itself had a noxious formaldehyde smell which made it totally unusable. I did let it outgas for a week or so, and the odor did disappear. In my opinion, the pillow was very small and not that comfortable, and the memory foam made it feel too hot.
2223081
Very nice pillow great price.  However, when we received it the pillow smelled like mildew/mold.  We washed the pillow and the smell went away.
1067295
I didn't want to get a large body pillow because I didn't want my whole bed to be taken up. ;-) This overall is a nice pillow. My main complain with it is that it has a horrible order. It smells very strongly of chemicals. I let it air out for nearly a week and still it smelled. I eventually put it in a pillow case and will be spritzing it with air freshener regularly to help mask the smell (it still smells over several weeks later).

It's comfortable and soft. If you have it crunched in a certain spot for a while it doesn't just return to it's normal shape right away which is a littler bit of a bummer but not much of a concern to me. Overall, this is a nice product. It's not top of the line but it works for what I need.
2415341
My husband and I love these pillows.  I bought one for myself a year ago and have no complaints about it.  It's held up well and kept it shape unlike other foam pillows I've purchased in the past.  My husband finally broke down and purchased one for himself.  His came in with a really bad chemical smell.  We aired his out for about 2 week and use a lot of febreze before he could use it.  Now that the smell is gone it's perfect.
4316820
I'll lead on a positive mark... they are very comfortable pillows.  HOWEVER, they smell disgusting.  I cannot express how atrocious they smell.  The smell progressively got worse and worse over a two week span, leading me to follow their "recommended odor removal process" for the second time.  Then I gave it a final chance and washed the pillows.  After washing, the smell was near as foul as week old roadkill in the middle of August.  This is the first time i've actually been offended by the quality of a product.. also the first time i've had to double bag pillows and place them in a trash can with a lid to dispose of them.  Don't make the mistake of ignoring the negative reviews as I had.. they are legit.
1349532
Love this pillow however it has a smell to it..but use a pillow protector and a case and you don't notice.