Good customer service but...
349474
Edit:  Although the customer service was good, I cant recommend this product. The replacement they sent also stopped working after about a month.

Original Review:  This product is great, but my first one stopped working after only two weeks. The  Company contacted me after I submitted a very negative review, and offered to send me a new item. The customer service seems to be very good. Hopefully the replacement item continues to work. It's been two weeks, and so far so good
3745182
I'm still not 100% happy with the product, but the replacement they sent me works better than the last. Great customer service and what can you really expect from under $20?
2336881
I recently reviewed this item negatively and I'm adding this notation;
Although the item did not meet my expectations, Anker's customer service is one of the best I've been in contact with. Not only did they take the time to email me but accepted my criticism of this product without 'angst' and went out of their way to make the transaction more acceptable for us both. I will keep an eye on other products they have for possible future purposes.
3371514
The computer arrived with a problem having to do with the headphone jack. There was a high pitched sound coming through the headphone (hardwired or bluetooth, didn't matter) almost as though there was some sort of shielding problem somewhere in the system. That said, we contacted the merchant, explained the problem, and they said to send it back (and, they paid for shipping).  So, we sent it back and they fixed it and now we're happy with the system.  So, high marks for customer service.
2830829
product as described, good customer service.
2802712
Nice picture but the pupil adjusters do not move enough and the controller seems to have issues registering every button press.  The padding could also be better around the eyes.

(Edit)
After my initial issues and review I was contacted by customer support asking about the issues I had, when I explained them and sent them a video of the problems I ran into they told me they would gladly replace the product for me and told me they would send me a new modified version. I was asked to re-review the product and give it a 5 star rating, however I don't feel I should until I get this new model in the mail and see if the issues are fixed. Once I receive the product and test it out, I will redo my review again. So far their customer service is the best I have ever had, considering they actually cared what I said and went out of their way to replace the faulty product I was sent (if they really do it that is).

(edit to the edit)
The new version arrived, the nose area feels way better when worn for prolonged periods. The issues I was having are also now corrected, and the overall quality is now better in the picture. Glad my concerns where heard and addressed so quickly, great customer service goes a long way.
1464828
Great customer service, the product was delivered on time. The problem is that my laptop still says that something is wrong when I unplug the battery cable and inform that the charge is not gonna last too long. I don't know it the problem is in the battery or in my laptop.
1962987
Unfortunately the case didn't fit together, and parts of the camo print were wearing off.
I must say that mfr did respond right away and credit me for the piece, so their customer service is good.
2632270
Mine arrived dented very slightly so I asked for a replacement. Good service.
1750235
I like this system but the app does not always connect.  The customer service is good but not happy w the app.
3264679
A decent case for the price. Good customer service.
1616394
While I like the product, as it does exactly what an non contact thermometer should do, I wanted to come on here and write a quick word on their customer service.  I've had mine for a number of years in my truck to check tires, hubs, brakes, etc. and the last time I pulled it out to use it the display wasn't working.  After trying a few different sets of replacement batteries and checking the instructions for any obvious fixes I eventually called the folks at National Imports LLC (I imagine the US distributor).  We went over a few things on the phone, I e-mailed them my info and a new replacement was at my home a few days later.  It's nice to still get good customer service when a part goes bad.
4834928
Great customer service..... however, 2 of 3 did NOT work as advertised. The first broke on install, and the replacement (sent right away!) Did not fit correct. One worked as advertised. Don't get overly excited about the graphics you choose because it rubs off with any regular use. That said, its an inexpensive plug for the grip..... so what's to be expected....
59274
I seem to have got a defective one. Almost immediately, the screen froze and it was basically useless, though it's a handsome thing and would suit my needs very well. I am giving it  3 stars for now, though, because of RCA's excellent customer service. They put a lot of effort into trying to get me to get it to work (they did manage to instruct me to unfreeze the screen but then it happened again, plus, when I tried to use contacts, that icon took me to alarms instead!) and when it was still malfunctioning, they sent me a post-paid label to send it back for a free exchange of a new one, so I am going to give it another go.
823251
I bought two and one usb was a little loose, as the little tabs were bent in. Good communication and customer service.  Shipped me a new one at no charge.  so far two weeks later, it's starting to get a little wear on those pins.  Let's see  hire long they will last
4232173
It is okay for the price, but not the highest quality. I bought one and it lasted about 5 month and started to crack. However, the customer service was amazing and offered me a full refund. I would give the product itself 3 stars. But customer service is definitely at a 5 star level.
3553866
i recieved it fast but the product is a piece of sh/t. only the left side plays sound and even then theres a high pitched noise that come out of the speaker.

i revised my review.

they sent me a pair of replacments and those didn't work
but now they're sending me a new pair again. i hope they work this time
GREAT customer service.