Huge disappointment and waste of money with no support for faulty equipment.
353069
I have had it just over a month and at first it was awesome but then it just stopped working.  I had to go to the T Mobile store and buy another one this weekend and today when I tried to replace it the "window" closed on October 1.  VERY dissappointed.
4509308
Waste of time and money. Huge disappointment
2810309
I'd give this company and this product a zero if it were an option.  I received this TV as a Christmas present.  The main purpose of purchasing this unit was the DVD player for the RV. So this spring we took it out of the box and installed it in the RV as intended.  Yep... you guessed it...the DVD didn't work.  I contacted SuperSonic Tec support and they gave a few things to try.  They determined that it was an internal problem and that the unit was not able to read the disk and would need to be repaired or replaced.  "Oh", but guess what, it only had a 90 day warranty.  It never occurred to me that they would send me a unit that didn't work, nor they were unwilling to stand by their product. What they were willing to have happen was for me to send the unit back on my dime, send $40. and then be responsible for shipping it back.  So now I have a worthless piece of s***.  Lesson learned.  Never again will I purchase a product for SuperSonic.  Check every item immediately after receiving it from Amazon and "you get what you pay for".
1976572
Bought two of these thinking that the first one was just defective. Maybe they're all defective - DO NOT BUY. Not only does it not work, there is zero support as the only employee is a part-time owner who doesn't have time to manage his business.
203613
The setup program on the CD would not work. I then had the worst tech support experience in my life! First I paid $9 for the support which did not work. Then I started doing everthing I was told to do. When nothing helped the tech disconnected me! I assumed that was just an accident, but when it happened with the second tech I woke up. The third tech concluded the router was defective and gave me the Customer Service number. That menu leads right back to tech service and a fourth person. All told I spent over 10 hours jumping through hoops and by that time I didn't even have the internet connection I started with. The fourth rech did all the same things that didn't work before. I had asked for a supervisor but was stonewalled for quite some time until I lost my temper. The supervisor told me I could get a new product by paying $9.99 and the postage to return the DEFECTIVE router. All in all a miserable experience. Don't do it.
3235910
If I could give zero stars, I would. Purchased this printer from Amazon in October 2014. Now, only 4 months later, the printer started displaying an error code and won't work. Nothing I do will clear the code. A huge waste of money and a complete disappointment.
4771069
Worked fine for 3 years, then stopped transmitting data from computer despite being connected. Worst chat & technical support I've ever experienced with any product. If transmitter stops working, no repair or replacement of transmitter offered. This is entirely inappropriate for such an expensive unit. There is not even a live tech support phone number offered. This is the state to which American manufacturing has fallen. STAY AWAY FROM THIS PRODUCT AND COMPANY!
914862
In April, I bought a WBR 1310 router. It began to have issues failing; it would need to be reset. I worked with their support to try to resolve the issue. They kept suggesting steps that I knew were basically a waste of time. After hours on the phone and months testing, they agreed to do a RMA. I specifically asked for and was told I would receive a NEW unit and not a refurbished unit they give to ALL users. When I received the replacement, I could tell it was not new. Sure enough, my download speed dropped from 6MB to 300 kbps within a week. When I called for an RMA replacement, I was told I was no longer under warranty and could not get a replacement. I am betting most of these units will work, however, the policy they have in place is one that assures they will delay the replacement of defective units, and if you get a second bad unit like I did, that you are out of luck. I have bought a great number of routers over the years and never have I had this many problems and had such poor support. I used to like D-Link but will never buy it again and will recommend that my clients and friends do not use it. It is junk and their service is worse.
4091339
Support stopped for webcam will not work , tried everything just do not buy.
3562226
This is truly a pathetic piece of hardware.  I can't vouch for the speaker because I could never get it working after a week of troubleshooting, coupled with very poor product support.  I have many products linked to my WIFI network yet this SONOS can't seem to locate ANY wireless network anywhere.  After multiple attempts (from laptop and mobile) including direct, hard-wire connection to my router, I gave up.  Despite submitting three diagnostic reports to them through the SONOS app, Support never once made a recommendation to me to resolve my issue,  They then closed my case due to "lack of activity" on my part.

It's not much to ask for simple wireless set up these days - it just isn't that complicated.  Setting up new hardware onto a WIFI network should not involve hours of troubleshooting, reading online documentation, and submitting diagnostics. I have set up MANY devices over the years in a matter of minutes.  This is basically an ECHO dot with a speaker, and SONOS still hasn't figured out a simple way to connect to WIFI that doesn't involve downloading an app and messing with router settings.

Very disappointed.
3383652
I really want to like this camera but it's pretty useless. We have the bigger model and it works great so we bought this one to keep with the pack and play while our little guy is sleeping bedside for the first few months. We thought it would work as a travel camera once he's in his crib. The problem is that it works intermittently and is unreliable. You'll see the video for about a minute, then the camera goes offline, then proceeds to load before video is restored. You'll have a steady stream for a random period of time then the whole process starts over again. Very frustrating because this could have been a great addition to our existing camera.

I contacted the company in an attempt to get the issues resolved and they were no help at all. The extent of their troubleshooting was asking if the camera was too far from the router or if the wifi was working properly.

Very disappointed with the product and customer service. Save your money!!
4271589
I received it for Christmas. The unit started non reading some blu ray discs after 4 months and now the unit doesn't power on. Pioneer support is terrible. Spent hours going through all of their departments looking for service under warranty. the unit is junk and their support is a joke.
2069317
I can't recommend this.  Tech support is useless.  Printer has problems too difficult to fix unless you are very skilled with computers and willing to put time into researching and fixing the problems.

It is so disappointing to see HP go the way of other computer companies, throw away products, severe problems with new products, and no support.

I bought this to replace a HP OfficeJet 6700 which quit after I carefully carried it across a room to a new location.  After this it had a print head alignment problem that the user can no longer fix (we used to be able to easily do this).  While I could tear apart the printer to get to the print heads and maybe fix it, I wanted to move from an inkjet to laser printer anyway, so decided to buy a new printer.

I bought this through Costco.
I followed the instruction to set it up wireless - it would not accept the passcode. I tried 5 times, very careful to make sure I had the correct passcode but it still would not accept it.  I took another on that modem and took it off the network (forget network) and reinstalled it with the same passcode and it connected first thing.

I called support.  Big problems, they didn't understand English well.  They could not understand the problem, they took over my computer which I told them was ok if I was the one using the keyboard/mouse.  The person took over the mouse/keyboard and went into my modem settings to muck with them.  I said no and asked what they were trying to find out, she could not tell me (English was not good enough for that).  I escalated it using the magic words I want to talk to someone in the United States.  The US rep, after checking with her technical person, said to connect with a USB cord and she would send me driver software.  No instruction of how to set up wifi.  I escalated it again.  A rep called, asked very simple problems, said a tech would call.  When I finally spoke to that tech, again he didn't understand English well enough to have a conversation and basically said do you want a new printer (of course we know it would be a refurbished one) or do some trouble shooting - his trouble shooting skills were... use the paper tray that I was already using ignoring the known problem I had found for custom envelope sizes, read the manual for wifi set up instructions after I told him those instructions didn't work, etc.  I gave up and quit talking to him, just a waste of time.  It will be easier to just to return the printer and get a different one.

Note: The first US Rep sent me the same exact software I told her I had already been running (HP Easy Start) - yes the same version.
I connected the USB cord.  Now I had a printer that worked on USB but not a printer that worked on WIFI.
I mucked around myself, found a utility, set it up myself.  This was not simple/straight forward and not something I would recommend for anyone without an extensive background of computer set up/configuration/software including trouble shooting problems, learning new software with no manuals, etc.

It still had problems, it shows a second printer on the HP Utility that I never declared. I deleted it and it appeared again the next day (no idea why or what for).

Simple tests printing from a mobile device now worked.

So I did a test to print envelopes, using the main tray.
Another problem:
It stopped and did a cleaning between each print and after the printing needed to be restarted.
I did an internet research and found out this was a problem if you set a custom size envelope (even if the size matched a standard #10 envelope).
I changed it to a default setting and it worked.

If you buy this, expect to have problems.  Expect to not get any help from HP support.  Expect it to stop working after the warrentee is up.  Expect no one to be able to fix problem and just to get a refurbished printer replacement if there is any problems you can not fix yourself.
253394
Received my HD PVR unit in the mail yesterday, I connected it to my Xbox 360 unit and the unit failed to loop the video onto the TV. I tried almost everything humanly possible (Toning down the video on the 360 to 1080i, then to 720p, Replugging in wires, turning the unit off and on, switching wires, plugging in different wires) short of buying brand new component cables and switching entire TV units. It also failed to loop the signal onto my nearby laptop, which was the only computer I could hook it to since the product ships with an insanely short USB cable, the Component cables are even worse. Installed the included software and set it up exactly how the Hauppauge manual suggests to no avail. I know for a fact that I'm installing it correctly, as I've watched several videos on how to do the exact same set up.

Figuring I was shipped a defective unit, I had to call customer support, which means waking up even earlier for work since I live on the west coast and they're in NY, but that didn't bother me. What did bother me was the tech support person I was in contact with, who was exasperated by me just asking him to repeat the shipping address. Not to mention that I'm supposed to mail this product now to them, not only paying for shipping and tracking costs for a $200 paperweight that didn't work, but I also have to wait for them to 'test' the unit out, as if I just like to spend money on products that are perfectly fine just to send it to them on my dime so they can see if I'm lying or not.

I'm still weighing the pros and cons of shipping it to New York on my flippin' dollar or just sending this junk back to Amazon, but from my experience it would be VERY hard to recommend this product and anything from Hauppauge to anyone.
973395
This modem is not stable, it needs to be reset frequently.  Called support and their solution was to not use a surge protector, which didn't work.  Do not buy this product, huge waste of time.
1303471
Junk, but what would anyone expect.  No support what so ever.
2601619
I was really looking forward to giving this to my daughter for Christmas.  After spending 6 hours completely rebuilding my network to eliminate any possibility on my end, several of which was on the phone with various levels of tech support, i was finally advised that there was an outage on their server and not only did i have a paperweight on my hands but i invested a bunch of time i did not need to.  When i asked when the server which was damaged would be restored so the device would be usable, they responded with "I don't know."