Do not buy!! Terrible customer service!
340543
This is a pain to install. And the customer service is terrible.  When I called to get help, I literally waited for 2.5 hours to get a live person to call me back. I kept calling. And they kept taking my phone number. Meanwhile I'm sitting in the cold with my two small children and it's getting colder! When I got a live person, they said they didn't know what I wanted them to do. They stated the reason it took them so long to get to me was because there were thousands of people having installation problems. The manager said the same thing. Thousands of people with installation problems was the reason why my family was sitting in the cold. I couldn't even get the wires out to return the product. Terrible customer service. Don't buy this product. You may literally be in the cold!
1364548
After less than six months, these cans developed the clicking sound others have complained about. That precipitated one of the worst customer service experiences I ever had. First, even finding where to ship them for repair was a massive chore. Then I shipped them via UPS to Texas. Then, for over two months, I heard nothing back. Not a courtesy email to say they arrived. Not a note to say how long they would take to be fixed. Nothing. After multiple phone calls to people who could barely speak English, I found out they were unfixable. Just wow. Terrible quality. Awful reliability. Truly inept customer service. Never again, Nokia. NEVER AGAIN.

12.23.14 Update.
Amazingly, months later, Nokia still can't find the headphones I sent via UPS with a tracking number and a signed signature from their repair center. A customer service rep then emails me and asks, out of nowhere if I would consider a LUMINA phone instead of a refund! I mean you can't make this up. I say no, then the rep suggests I could receive the LUMINA phone and SELL it on my own! Are you kidding me? All this instead of simply cutting me a check for the retail amount of the headphones like any normal company would do when they can't fix or replace the item. This is truly laughable customer service and Nokia you should be ashamed. STAY AWAY!
3930282
Horrible customer service. Go on website look for a contact us section. There isn't one which to me means they know they have garbage and don't want to help or talk to you about it. So glad I only bought it for only one of my children and might just throw it in the trash. Also called the 855 number and was on hold for over an hour and one other call prior to that was conveniently lost. NEVER AGAIN. Go with another brand one that has some form of customer service
1629421
I bought this for my second home, so I wasn't able to hook it up for a couple of weeks after receiving it. I was able to set it up easily. After a few days, however, we found that the unit was extremely hot, and not working properly. I contacted Roku customer support (online) to try to resolve the problem, but they were unable to help. They took all the info about the machine and told me that they would get back to me.
We took the unit back from our home and waited to hear from them. After about 3-4 weeks, I contacted them via telephone. This was the most frustrating experience. The customer support is apparently outsourced to India, and their primary job is to try and sell services not to help customers solve problems. They took my info so that I could return the unit, and told me that I should receive an email with the details within 24 hr. Needless to say, I never heard from them again. I ended up buying an Apple TV player. I will never again buy a ROKU product.
3115628
The Misty Mate product is fine.  The customer service department SUCKS!  I received my 2nd set with 2 cracked mist nozzles.  I didn't realize this until I had installed the 2nd set when they began to run water instead of mist.  Since I had already installed them I decided I would use their customer service department instead of returning them, after all they have a 4 year warranty. BIG MISTAKE!!! I have tried now for over 2 weeks to get a response back from them.  I have called and used their website "contact us and we will get back to you in 48 hrs."  No one has called or contacted!!! Don't believe me... try their number and listen to all the recordings, I have tried all of their departments, no response...1-800-233-6478. I am pretty sure the 4 year warranty is a joke too if you can't get them to even contact you after only 2 weeks! If you get a good set your okay...if you get a faulty set and need customer service you are SCREWED!
3172290
Very cheap product.. and very bad Customer service
2053455
These were a Christmas present and never worked.  The company refused to honor the "60-day money back guarantee" because when I called it had been more than 60 days since my purchase.  I explained that the mid-November purchase was a Christmas gift, but the representative absolutely refused to honor the guarantee.  A terrible product from a company with horrible customer service.
3417825
If I could give this product NO stars I WOULD!  HORRIBLE CUSTOMER SERVICE! They do not offer a phone number for Tech Support and when you email them, they NEVER reply!  I used there product for a few months and even gave them a positive review on it, but then it STOPPED WORKING!!!!!!!!!  I had the 2007 Podmaxx BUT WARNING......... The 2008 Podmaxx IS WORSE!!!! It will NOT record ANY DVDS in your Collection EXCEPT for home DVDs!!!!  DON'T WASTE YOUR MONEY ON THIS!
3461965
Terrible customer service. Product arrived missing parts. Could not install the top bars due to missing corner parts. Call the company and spoke with a representative who tells me she will place order and email me. She does the next day but then never placed the order. Six weeks later I call company to check on status of missing part as it has been six weeks - told order never placed.  Pathetic. Part should been placed when I called and spent fifteen minutes on phone with representative. In fact, part should have been in original box!  Company not even offer to expedite the shipping now - I said they should do that as it least they could do at this point - will have to talk with a supervisor.  Again - pathetic. Dont order any furniture from DHP.
2717549
Awful product, had to constantly reset to achieve speeds from my internet subscriber.  Speeds would vary from 5mbps to 40mbps but would constantly lose connection daily.  I purchased in march and am finally tired of dealing with these issues.  So I called netgesr today and knew I had a year warranty on the device.  When talking to customer service they said I had to extend my customer support warranty and it would cost $80 and then they would be able to run tests to see if they could get the product working properly again.  Total Bs that they would make you pay for a customer support warranty after the product they are selling is awful.  I never write reviews but I will never buy a netgear product again!!!!!
1467828
This company has terrible customer service.  I attempted to purchase this product directly from them and they mishandled the order twice and then referred me to Circuit City and other similar vendors.  I purchased the product and then discovered that the version of the software was not what I expected (it did not support any of the presentation features).  I went to the Gyrations website which indicated that the version of Gyrotools that I wanted was available for separate purchase, but their website had no provision for purchase.  I called the company and asked to purchase the software and was told I had to buy it from their website.  I told them their website did not have it listed.  After several iterations of the same, I was left with an unsatisfactory product and no way to get what I want.  Based solely on their lack of customer service, I will avoid any product manufactured by Thomson.
4879891
Horrible item!!!  Even worse customer service FOR SURE!!!!  I WOULD NOT RECOMMEND THIS ITEM TO ANYONE!!!  They state to not return the item until you call their customer service.  I was on hold for 10 min the first time.........no answer.  I was on hold 20 min the last time....no answer.  Since this was for a gift, I neglected to try the camera out in the first 30 days.  Just had time to get it out now, and I am 9 days over the 30 days for return.
2421555
Absolutely the worst customer service process. Nothing wrong with the mouse but for the their handling of replacement of a unifying receiver! The receiver is absolutely terrible in design and made cheaply.

The end is literally glued on, so over time the heat from certain notebooks will wear at the glue, and the end piece will snap off making it a pain to get out of the port.

This has caused one of my laptop ports to sink in deeper and become nonfunctional. Ended up having to pry out the receiver which came out all in pieces that doesn't even work anymore.

Its very frustrating that such a good quality company can fail at giving good service. How am and suppose to use the product if my receiver and my laptop usb port is broken?

It costs $15 on their website to get a replacement unifying receiver. I could literally just buy a new mouse that comes with a receiver for just $10!

You have failed to satisfy me as a customer and have lost one.
414508
Wish I could give LESS than one star!  NOT "Weather-proof" and NOT "Freeze-proof" AND horrible customer service who REFUSE to replace their product that crapped out in two weeks!  Do NOT buy them IF you want them to last for any real amount of time OR get any service from the company!  BEWARE!
1557587
We bought one of these tents from a local store.  The rain fly was too small, so the supports were all bowing in.  My husband sent pictures to Coleman and they will not do anything about it b/c we don't have a receipt.  TERRIBLE customer service!!!  We will not buy Coleman again.
2537426
There is no way to cancel this order through this vendor! Terrible for customer service.
4320925
I purchased this unit to replace my old phone system. I installed the batteries and plugged everything in to allow it to charge but one of the headsets did not work, no big deal. I double checked the battery placement and even swapped the batteries for one of the other units to ensure the batteries were good, still did not work. I contacted Panasonic directly and explained to them the issue and was told once I provided proof of purchase I would be taken care of, fair enough. I sent in a copy of my receipt and later received an email from the company telling me that they would not be sending out a replacement handset and that I had two options: 1) return it to Amazon and buy a new one or 2) ship them the handset (at my cost) and they would "repair it" and mail it back to me. I called customer service thinking this has to be a mistake, surely they wouldn't expect me to wait a month for the handset to be "repaired" when it never worked to begin with. Customer service was terrible. I spoke to a supervisor named Gus  who basically told me I was out of luck and that was the way things worked. I was told I should have read the warrenty before buying the phone (not sure how I was supposed to do that) and that I shouldn't be complaining. Well guess what, the phone is going back to Amazon and I will pick ANY OTHER COMPANY BESIDES PANASONIC. This is completely asinine and the worst customer service I have ever encountered. Please do not waste your time and money.