HORRIBLE SERVICE. DO NOT ORDER
351242
First I order my product and then they lose it. Then tell me they basically have proof I'm lying when it never got shipped in the first place. Then. A month and a half later I get my "product" and it's NOT EVEN THE SAME THING IN THE PICTURES! DO NOT BUY WITH THEM IM WARNING YOU
4562403
Absolute worst Customer service out there. They are really hard to clean too! I purchased the wrong (very expensive) replacement part and they would not let me exchange it for the right part. Terrible! They were mean about it too. Had been a customer for 10 years. Do Not purchase this EcoQuest!
4231509
horrible experience they will lose your package and still charge you for it. they do not know how to do business.. do yourself a favor and do not buy anything from bonamart!!!!! if i could rate them anything less than 1 star i would
4053506
Terrible service. Ordered these by accident and they will not give me my money back. The product may be cheap but that is not the point.
219751
Product itself works fine. A little slow to load up Blu Ray discs but overall performance is fine. This is juxtaposed by the appalling service I have now been dealing with for the past 2 months...

Purchased a Sharp AQUOS BDHP24 Blu-Ray Disc Player... after about 4 months it stopped working. I received poor custoemr care, no follow up calls, and had to call THEM back to follow up on an issue which was troubleshooted incorrectly. After 3 weeks and 5 phone calls they said they needed to repair it. After receiving the unit back last week, found out it is STILL broken. The manager I spoke with, Cory, was rude and condescending to me in assisting with this issue. He insisted I have to ship it AGAIN for a repair even though the first repair didn't fix the problem (it actually works worse now, the menu won't even show up).

I told them I was travelling for business this week in the afternoon and to call in the morning and never received the call. You always have to follow up with this company - they do not keep their promises.

Per this customer experience I will NEVER buy a Sharp Product again.
3258400
This bookstore made sure that the book arrived at the latest possible date. I tryed to contact the owner the only way possible, e-mail, 3 times and never got any responses with regaurds to my order. I will NEVER order from this place again nor would I ever recommend them. I sincerely request no one else takes the chance, unless you don't mind waiting 3 weeks for an in-country order, ordering from this store. I was EXTREMELY displeased with the lack of professionalism.
460188
I ordered this book to arrive well in time for the fall semester. It apparently "arrived" 2 weeks late - though I never recieved a single package, nor did either of my roommates. Meanwhile, multiple other Amazon packages arrived at our door leading up to the school year.

The book cost $3. I called amazon asking for either a refund of my money or another shipment with the book. It was the absolute worst customer service I ever recieved, and they pointed me around in circles.

Neither Amazon, The US Postal Service nor Belltower Books took any responsibilty for the fact that my package was never recieved. Every day when I called customer support I was promised a return phone call the next morning once they had time to talk to a supervisor. These returned phone calls never happened, and I constantly had to keep calling them back.

It has now been two months and I am still having the same problem in receiving any help in tracking down where this supposed "delivered" package is. I refuse to give Belltower my business ever again.
938442
Too small, bad quality. Horrible, never ordering from them again.
4055914
I regret that I placed this order. Totally bad experience. I need it so badly when we lost the power. Therefore, I ordered online and believe it will deliever on time with one day shipment so I paid extra shippinig fee. I shouldn't becuase I am Amazon prime member and the item I ordered was eligible for 2 days free delivery. Now, I paid more without knowing where is my order. I ordered on Nov 1 and they said they delievered and I will received by Nov 8. This is not even 2 day delivery. They should refund me the money. The worse thing is I can't contact vendor at all, so I can only left a feedback. Actually, this order completely useless. I don't need it now and I still haven't received the item yet. No customer service, no tracking and no allow to make any change now.
They should tell customer this is not available with one day shipment because either they don't have any stock or techinically, they can do one day shipment for whatever reason. They shouldn't cheat customers and still charge us.
1947169
KidKraft is THE most horrible company we have ever had the displeasure of dealing with. It is January 21st, nearly 1 month after Christmas, and this castle is still sitting in the box as we have not been able to assemble it because all of the screws were missing. Imagine our daughter's disappointment after seeing this huge Frozen castle pictured on the box, then not being able to play with it for a month! Of course when we tried to call customer service that day, they were closed for the holidays. That was understandable. We looked at various hardware stores and none of them had all of the many sizes of screws needed, plus the specific small brackets. When customer service said they would have opened the Monday after Christmas, we called again- come to find out you cannot even speak directly with a customer service representative. AT ALL. There is no way to reach anyone. I tried pressing random buttons to hopefully just get automatically connected to a representative, but that did not work. Your only options are to leave a voicemail (we left about ten across several weeks, none of which were ever returned with a phone call) or visit the website to order replacement parts and wait 7-10 business days... absolutely NOT, considering these screws were not replacement parts, they were MISSING parts that they were too careless to ensure were in the box in the first place. Plus, with New Year the week right after Christmas, that 7-10 business days would've turned into three weeks before we got the parts, which is right where we're at now anyway. I tried several times to email their customer service address, all of which came back saying they were rejected by the server. Our daughter's uncle, who is the one who bought the castle for her, also tried emailing and leaving voicemails... no luck. We have not heard a single thing from KidKraft in the nearly month we have been trying to reach them. The most pitiful excuse of a customer service department we have ever seen. How this company is still in business is beyond me. Thankfully, Amazon is being helpful and paying for return shipping for us to send it back and sending us a new one free of charge. In terms of quality of the castle itself, it's cheap wood and wood parts. Not worth the price at all. There are PLENTY of other Frozen castles in this price range, if you're thinking about buying from this company... save yourself the headache and just don't. Our daughter still hasn't been able to play with her biggest Christmas present thanks to KidKraft and their pathetic lack of quality control. No company that sells kid toys and yet doesn't have a reachable customer service department for issues like this does not deserve to be in business!
887639
USPS is horrible.  I want this order but I don't it want it shipped through USPS.  After several attempts all the way up to going to the post office to see what the problem was, they sent this order back without ever leaving a notice on my door or mailbox that they were holding anything.  I tracked the shipment and went online TWICE to have them leave the package on my front porch.  But apparently that was too hard for the mail carrier to manage!!  I'm very dissatisfied with this situation and will NEVER order from anyone who uses USPS as their shipping method.
4337761
I would never deal with this company again -- I never received this order!!!  When I tried to find the package the courier tried once to deliver the package then sent it back to a central warehouse where it was impossible to get an answer about how to get the package re-delivered.  To add insult to all of this I have not been financially reinbursed by Amazon or the company who tried to deliver my package.  Please check the courier company you use and ensure it is easy for your customer to actually get the package!!  Never order these people complete waste of money as the product never arrives!!!!
2537426
There is no way to cancel this order through this vendor! Terrible for customer service.
1875965
Wished I could give NO stars!! Horrible service calling Northern International company. Spoke with Ryan who is supposedly a manager (needs some serious training if he is) Remotes on the set are cheap and won't even last you 6 months if you use them more than at the holidays.  These were a gift!  Two sets and only will give a replacement if the receipt is provided.  I offered to take pictures of the candles and the broken remotes (both the ON and OFF buttons have collapsed) - wouldn't accept that either.  They know the remotes are cheap and break but make is so difficult to replace them.  Oh but I can buy the remotes for $8 each plus shipping and handling .. might as well buy a whole new set!!! Just don't bother with this company... you will have problems.
3919255
Delivery service is HORRIBLE! I paid extra money for  express delivery and was promised that I would get my item by December 18th by 8 pm. Today is already December 19th and I still don't have it! The tracking information is not updated and I don't even know where is my item exactly! once again - HORRIBLE service! totally NOT SATISFIED!
1519807
Never and ever order from him.
My first terrible experience.
4383914
Do not order!!!! This product is defective and the seller does not return. Try explaining that to a teenager who spent birthday money.