Toaster broke after three weeks, amazon's service was excellent
344321
The darkeness/lightness knob on the left side stopped working after three weeks, making it impossible to toast bread more than very lightly on that side. Amazon was great about replacing it, as it was within the 30-day period. I am returning the toaster today with a prepaid UPS shipping label from amazon, and the replacement shipped out yesterday. Amazon's service is excellent. Hopefully the replacement toaster will perform better.
1721202
I had purchased a 2-slice Dualit toaster about 15 years ago, because I was tired of having cheap toasters stop working after a few months. A heating element finally went bad, so I purchased a new one with the expectation that it would be the same high quality as the older unit. Unfortunately, the new unit stopped working about 6 weeks after purchase. The cause turned out to be a manufacturing defect in the part that raises the bread slices. One of the two forks was misaligned and scraped against wire cage, pulling it out of its alignment holes (see attached photo). The workmanship was noticeably lower compared to my older unit. The timer control operated in a strange manner in that it would tick down to 0.5 minutes and then snap down to zero, turning off the toaster. I would have returned the new one to Amazon, but the return option had expired two weeks before the failure. i discarded the option of mailing the unit back to England even though it was under warranty. Instead I removed a heating element out of the new toaster to repair the old one (which now works fine).
3405239
I waited almost 4 weeks for this toaster to arrive, and when it did, the box was crunched and the toaster was dented! Now I have to exchange it and wait again for a new one to arrive. What a dissapointment compared to prior transactions through Amazon. Lets hope they send me a new toaster and soon...
1272588
So far, I love this toaster.  It toasts evenly, the keep warm feature is great, the defrost setting is very nice for frozen waffles.  The slots are plenty wide enough for bagels, and long enough for large slices of bread.  I hope it holds up, because I really like it.

Update: Downgrading my rating, after 14 months it not longer toasts evenly, and bagels don't get toasted at all.  Of course it's out of warranty.
4295561
We bought this toaster to replace a stylish Cuisinart Stainless toaster that was useless. We have the Pineapple yellow color. This toaster is simple, has wide openings to accommodate thick slices, english muffins or bagels. It is very easy to clean. After one year it stopped working. I contacted the Hamilton Beach customer service number that was listed in the manual. They sent me out a box, and replaced it immediately! I will continue to buy their fine quality of products. Especially because they stand behind that quality!
342344
When my first toaster arrived, it was totally nonfunctional. I pushed the lever down, it didn't lock, it didn't toast. I called customer service, and after they made sure I wasn't so stupid that I couldn't figure out how to work a toaster, I received instructions on how to get a replacement. When my replacement toaster arrived, I was able to make four pieces of toast before it became as nonfunctional as the first one. I can understand how an occasional defective product slips through, but two in a row is more than bad luck. There's nothing good I can say about a toaster that doesn't toast. Obviously, I suggest trying a different brand.
3728475
I have owned TWO of these toasters. In the first one, a plastic part broke off a supposedly "all metal" toaster. With reluctance, Hamilton Beach provided a replacement. Now that one doesn't work! This has all taken place since July 2007! I have a Russell Hobbs toaster that has been a workhorse for years...we moved it to our summer home because a four slot toaster made more sense there. I fully intend to replace this piece of H B junk with another Russell Hobbs.
3062296
Update, this toaster at first was amazing but after using it about 40 times one side of the toast slots does not work all the time. Sometimes its on others its off must be shorted out. I would not reccomend this toaster due to the early failure.

If this was a car it would be a luxury car! This toaster is great, eggs are poached and hard cooked in no time at all. Toast is toasted and it is the first toaster I have ever been excited about!
3669508
This toaster had lots of bells and whistles unfortunately within a month the toaster stoped working; I tried using it one morning and after pressing one of the roasting options all of the lights started to blink and now the toaster can not be used! Each time it is plugged in it goes back to blinking lights with no ability to toast. How can I return this defective toaster and get something else? I missed the return deadline.
3553847
It worked just fine for about 8 months.  Then it just stopped toasting.  I think it should have lasted much longer!
4705015
We have friends that have owned this toaster oven and rave about it.  So after my mother left a loaf of bread on our current toaster oven, it was time to upgrade.  The new technicolor top didn't match our white counter tops :).

Unfortunately, about a week into ownership the digital timer/display begain reading 88:88 at all times.  After reseting the appliance (unplugging), it would work half the time.  Then, a few days later the door didn't stay shut.  It would close but leave a gap of about 3/4 of an inch... not good.

So, I went back on Amazon.com, completed the return authorization form and had a new appliace about 2 days later.  Wow was that process easy and convenient.

Today, we are happy with the new toaster oven.  It is easy to use and it has many functions that my kids can handle.  We have only owned it now for 2 months and haven't had any new issues.  All of that said, we really do like it!
4563899
a bread toaster is not rocket science, right?. it worked well but the pop up mechanism failed after 10 days of light use. have bought B/D items in the past and have not had any problems, will purchase another brand. no problems returning item and getting refund from Amazon.
2106337
I bought this toaster a little less than three years ago. It had worked pretty well for that time, but died on me this morning.  I was disappointed that it didn't even last three years, but it was good while it lasted. My older toasters lasted a lot longer, but from reviews I'm reading of toasters, it seems like this is a problem with a lot of toasters nowadays.
2612393
I was satisfied enout with this purchase until this week when it appears the toaster is not working.  The heating coils do not turn red and while it gets warm it is taking 2-3 cycles to toast bread!  I haven't looked into returning yet but I probably will as now it takes a whole lot of time just for toast!
3529079
Review update:  I've had this toaster almost exactly 3 yrs.  It was a great toaster.  Yesterday no matter what setting, only the outside elements would heat up.  I don't know if 3yrs. is a poor/ average/good toaster life (not being a toaster expert).  Just a little additional info for the discriminating toaster shopper.
1675167
I was very happy with this toaster...for a month....the heating elements on the right side are already not functioning resulting in toast that is brown on one side only. So essentially have a two slice toaster...until the other side breaks...not impressed at all and would really like a refund!
2331448
The Proctor-Silex Cool-Touch Toaster broke after less than 3 months use. Ordered thru Amazon Dec, 2016. Started making a loud buzz and / or did not hold bread down after lowereing, but popped up immediately. Piece of junk!