NO U.S. based customer service-failed first day
354628
It took me almost an hour to get this "set up" with passwords and other required info.  I'm not computer savvy but with help I got it done.  Then my 8yr old (who got this for Christmas) said he wanted to play a game.  We tried to get the OPB Kids games to load but after 12 mins I called customer service and found out I was talking to someone in India or Malaysia.  She was very hard to understand and we had a bad connection.  Her solution was to "scrub/clean" ALL loaded info and restart the system.  When I told her I had just spent 45 mins to get it going her response was "well thats what our book says".  What happens later when we have loaded games, taken pictures, emails etec...do we just lose that too?  It's GOING BACK and the replacement will have customer service either locally or at least in the U. S.  I DON'T RECOMMEND THIS PRODUCT!!
1247095
This is my biggest failure in Amazon purchase products

The watch is really very beautiful, as a fashion statement, we couldn't ask for more. I was helping a friend to buy friends, very satisfied.

However, this watch doesn't work! And dial in set time, twist the side when would shift knob!

We faithfully through online customer service reflects the problem, but because of the message cannot be received a reply from, I cannot reply, so communication is not unimpeded.

Because I am in China, so I can not directly enjoy Amazon customer service service, now the problem is not solved. With more than 100 US dollars for a rubbish, I don't know how to face the problem of Amazon 's official!
3953732
For us Live keeps failing to connect. Support are very polite and tell you to try all the FAQ things you have already done. They can not apparently help.
4796867
They didn't support it in my Region which is the US.
200226
SIM wouldn't activate for me, number was invalid. Express shipping was nice, but a dead on arrival card doesn't help anybody.
1621799
Since day one of downloading the s/w for the internet, I have not been able to get it to synchronize as advertised with Outlook (bi-directionally).  I made several attempts to get this resolved with their online support staff to no avail. They essentially gave up and referred me to their telephone support staff, who then wanted me to buy a srevice "tag" in order for me to get help (now that this problem had dragged on past their stated 45 day warranty period).  The manager of support (Howard) would not budge from his stance that after 45 days, there is phone support given without a $19 service tag being purchased by me... he did not care that their online support staff could not resolve my problems when I first asked for help.  I would not recommend any products offered by this company because of thier poor customer relations.
4885486
Unit failed to activate the first day. Returned to T-Mobile store and had to be issued a new phone number, which did activate.

When it was working, it was great, but that only lasted about three weeks. The phone would not wake up from sleep mode unless
the battery was removed and re-installed. What a pain! Returned to store again, and was told to mail the dead rock back to the repair center. About ten days later, got a replacement with no back cover! Back to the T-Mobile store again, and was informed there was nothing they could do (two week return period had passed)! I would have to wait to hear from one of their stores when, and if, any back-covers became available! (I did find a cover on the internet, however.)

The phone is now  working, but trying to push those tiny momentary contact switches that are about the size of the proverbial gnat"s you-know-what is close to impossible! Still waiting for the replacement back cover to arrive.

It may have been a lemon, but I hope that 521 will finally work properly. Think I'll use up my minutes and dump the thing.
Just glad I did not drop my previous provider!
3785305
store would not honor my code, would not recommend email form.
3457748
I just bought this because of the great price, 5" screen, lifetime map updates and maps of the US and Canada.
Registering online was easy as was downloading the Lifetime Map Updater on my Mac. Now for my first update......
problem was that the online prompt told me I did not have enough memory on my brand new 1450LMT to update US/Canada maps....
I could update other choices (lower 49 states, etc) but NOT USA/Canada.

Called Garmin support......first rep said he would send me an external memory card (n/c). He then walked me through a manual, advanced, map update which did not work and I now lost my original, out of the box, map....Brand new Nuvi and NO MAP!!!! He then said he would send me a replacement unit (1490LMT + the memory card) as an even swap and he set up the paperwork for the exchange.

I decided to call Garmin back because I was still not satisfied and certainly not happy to have a new unit with no map. The second rep was great. He had me connect to my computer and remove some Nuvi software files (voices,  foreign languages, texts, etc) that were not needed so I could free up space on my 1450LMT. He then walked me through the manual update for the latest US/Canada map.....2012.30. Everything worked well and the update took. It took about an hour. He's still sending me a memory card for the future.

Will update how the unit works as I get to try it out......hope this helps.
1562954
I was really looking forward to this light.. I ordered and received on time, but light failed after 2 hours.... Out of 10 rows of light strings, 6 failed as well as the top plate light assemble.. So over 75% of light failed.. I emailed vendor for replacement, that's when the fun started.. They wanted me to take pictures of the light installed and turned on to prove it was defective. At which point I declined to comply, because I was not going to waste my time taking a picture and then attempting to email to vendor, that offers warranty and money back. I told them I wanted a replacement, I even offered to return the light first, but the vendor (poor English as well) wanted me to write and document what was the problem and then asked me to video it... Again, I declined and then asked for a refund... They would not refund unless I took picture and explained why it was not working so they could "improve their quality process" All this for a $12 LED was not worth the time. I then detailed their policy of refund and or exchange and told them I was going to contact Amazon for complaint, which I did and Amazon Customer Service immediately credited the full cost plus the shipping charge and told me to dispose of the light and they were extremely sorry I encountered such a negative experience with vendor.

I really don't think this vendor understands how American business and customer satisfaction correlates to satisfaction. This may be their normal procedure in Tiwan or PRC or Korea, but this is not how its done in America..

I would avoid, at all costs, this vendor or anything associated with the website that is associated with them. The customer service is extra poor and borderline criminal, bit again it just may be a cultural difference, but If they sell in USA, then they need to adjust.
557499
My title says it all. I wasted a lot of time trying to set the camera up; I did every troubleshooting step when it failed. To no avail.
I wasted about an hour and a half on hold, calling again, answering inane questions from useless tech support people.
When I finally reached a competent support person in North Carolina, he explained that he couldn't support this camera because it was from the Philippines.
Try a different camera.
4602721
Ordered this part from ShimonTech. I figured that since they're located in the US that I would have a better chance of getting a functional, tested part. Obviously they do not test their parts before shipping them out as this arrived with a defective touch digitizer. This creates a huge headache for me since I replaced it for a client and now they still have a 'broken' iPhone. So now I have to order a new part before I can send this one back in since they can't be completely without a phone, so I'm out another $50 for a while. At least the client can answer calls and see messages as they come in.

I still give this 2 stars because at least if it's functional it looks good and the resolution isn't noticeably different.
2735349
I bought a magic jack about two weeks ago. The quality is spotty. Sound to other person fades in and out. But most importantly, I had to speak with three different customer service agents (online, of course) ...  and I got three different answers to a support problem. When I finally got someone on a higher tier, he said that I had been given incorrect information by one of their customer service reps (they work from their homes), and that the company would not stand behind the problem resolution offered by their own employees. We're talking $20 here, but even their higher tier support people don't have the authority, or the business sense, to back up their own employees. I was told that the "offending employee would be sanctioned", but that the company would not stand behind the solution that was proposed to fix my problem. I think they just don't care what the customer thinks/experiences once they've made the sale. It was like talking to a rock. Their "customer service" is an oxymoron. No wonder American businesses are having a hard time competing in the marketplace, if they don't back up their own words with actions. $20 is worth more than customer satisfaction. I'm glad I saved the transcripts of the service reps "chats", where they acknowledge their own mistakes, but refuse to "do the right thing" with the customer.

Oh yes ... if their product fails, they offer a "free" replacement ... for which they charge about $10.50 for processing. The ultimate insult.

I write and edit for a living. While chatting with their so-called higher-level customer service representatives (Ermin and Rosey), I pointed out that I even discovered a typo on their website ... as I do on most web sites. He asked me where it was; as if they expect me to give them my expertise for free, while they rip me off with charges for a "free replacement." Get real.
3144444
This is a Chinese manufactured radio that is designed and allegedly supported in the USA. Anytonetech.com website states their location as South Dakota. This radio has decent build quality, a big step above Baofeng but not on par with Yaesu. A big reason I bought it was the fact it had USA based service and warranty support, a big plus for a Chinese radio. The issue is that the support is non-existent. My unit had the backlight on multiple keys goes out. No problem, I was within my one year warranty. Their automated website forms for warranty support and contacting customer service are broken. I decided to email support@anytonetech.com as stated on their website with all the information including my Amazon invoice. No response in several weeks. In fact, I activated the return receipt for the email and it looks like they aren't even looking at the support emails. It appears that the 8R series is no longer sold and may be abandoned. Their focus now seems to be on DMR radios. In any case, they don't stand behind their products, so I won't be buying another one.
90780
In December my son purchased this item for me when I was staying over Christmas with him in LA. I was unaware that this product comes with a 90day guarantee as I am used to a minimum guarantee of 1 year on all items sold here in the UK.

Surffice it to say after 4 months the unit failed. I tried to send it to the UK based repair location but they refused to accept it on the basis that it was purchased in America. They do not despute that it is an identical item. Contact with the LA based department resulted with a confirmation that I would have to send it to them - no justification of why this should be the case. I sent the item by Registered Post to LA and it was received some three weeks ago. I telephoned to enquire what was happening and they told me it can take 3 to 4 weeks to look at items.

In view of the fact that this now seems a lost cause I purchased an Garmin watch unit and can only report it is superb.

I always believe a company is only as good as its backup service - well Golfbuddy are a company which has little or no sense of 'customer care' and their product is not a lot better.
3739573
The product itself isn't the problem. The issue is with customer service if you have to speak with someone. I've had to call several times but this last time takes the cake. For 3 days I've been trying to get the latest issue resolved. You start with one rep and are moved on from there. I've been promised a call back within an hour, it didn't happen. You can't understand the reps as EVERY ONE of those I've gotten was Indian. I requested a N. American rep and was told they couldn't transfer me as it was an international site. Funny, how each time I've called it always an Indian. I'd be happy to get someone from a country where I could understand what they were saying, and they could understand me. This is the worst customer service I've had from any company, ever. Don't do it. Get another type of virus protection. I will never get McAfee again due to their poor customer service.
3032244
BROTHER SAYS IF SHIPPED FROM ANOTHER COUNTRY TO U.S. THERE IS NO WARRANTY IN THE U.S. HOPE I HAVE NO PROBLEMS.