No replacement parts for the frame
359776
Great shelter until a wind gust bends part of the metal frame. Coleman does not make or sell replacement parts and the entire shelter is basically useless. I just spent a half hour on the phone with a rep that apologized, but told me I would have to buy a new one.
4756384
I am sorry to report that when the platter and the supporting frame arrived, for a Christmas gift, the frame was broken into three or four pieces, not unglued, the wood was physically broken. I have asked Amazon if I can get a new replacement frame sent out, as the stone platter is fine.
1371320
Bought the frame almost two years ago and the bolt holding the leg and side broke...never had this happen in a frame
3612869
Frame had a missing piece. Also I didn't even mean to order it. But it seems pretty cool.
1728521
One frame broken. No way to return just the one. Decided to just deal with it rather than try and return the entire set.
3881531
I ordered this product on June 29, 2011, i just go the free shipping so it arrived at July 11 which was good. After opening the product, i didn't see any damage to it so I think I'm satisfied with that. Unfortunately, for some odd reason, they gave the product to me 1 day early only to find that none of the screws or pegs were there. I checked the manual and it gave me a number to call if i needed any replacement parts. After asking for the missing parts which i found rather irresponsible of them to actually forget, I then find out the agent that I talked to didn't process the shipment of the parts. So I had to talk to someone again and this time they actually gave me a tracking number. After that, I found out that the decided to ship the missing parts to me using the slowest possible way, I now have to wait until July 21 to actually use the bed frame because of their actions.....
4266600
Box arrived damaged, many parts missing.  UPDATE: got 2 of these in order to create a frame for my king size futon. One came damaged, the other came with many missing parts. Ordered a replacement That came today,  also missing parts. If you're going to buy one of these, I would recommend getting two or three and Frankenstein in parts from each into one complete frame. And then return the rest. At least Amazon has a good return policy.  My rating of one star should be zero based on damaged and missing parts. Im not commenting on how comfortable it is as Ive yet to sleep on it.
1927075
When I received the bench, I assembled it and everything went together easy enough except that the bench wobbled side to side due to the weld on the frame not being straight.  I called the reseller and explained the issue and they sent out a replacement frame right away.  I asked them to please look at it and make sure that the welds were straight.
2 days later I received the replacement frame.  It was even worse than the first frame and wobbled more.  The two opposite edges of the feet couldn't touch the floor at the same time.  The handle to pick up the bench was also bent in and the top of the frame was dented and paint peeling off.  Very disappointing...
483988
I really wanted to love this chair, but it came with the frame broken. Asked about getting a replacement frame, but that wasn't possible. So sorry as I really needed this comfy spot.
2395430
Did not come with attachment piece so we could not attach it to the bike. Very frustrating because now the basket is rendered completely useless, and now I have to go through the hassle of ordering another basket and returning the defective one. I understand that things get broken and are sometimes defective, but at least send all the parts for the item that we purchased.
732288
The frame is good and attractive and seems to be holding up in hot Phoenix weather, at least so far anyway.
The canopy lasted a month or two at best and I cannot find a replacement anywhere on the web.
That is ridiculous!
So, therefore this item is useless, as what good is a gazebo without a canopy?!
I am going to purchase a different and more sturdy canopy and make grommeted holes in the corners for the protruding sections of the frame.
It seems like the only choice, other than chucking the whole thing in the bin!!!
224456
While putting the frame together I discovered that the top portion of the frame does not properly fit the bottom portion. The bolts meant to fasten the top portion to the bottom cannot fit through the hole as they don't align. I would either need to file the holes to make the screw fit (which I don't want to do in case I end up ruining the frame beyond repair) or get a replacement.

I'm sending the frame back, in hopes that I'll get one that actually is build to spec. I'll reevaluate the product once I get a replacement.

**Edit: After sending the product back, they shipped a new one to me for free (had to spend $2 bucks to print the shipping label at UPS but other than that shipping was paid for).

The new stand fit together nicely.
804827
I am so disappointed!!  By picturing the "chair" with the frame - for some reason I believed that the frame came with the chair. My daughter thought the same thing as the package showed the frame as well. Chair being discontinued, frame pictured but not shown anywhere separately, the frame not clearly stating that it was sold separately - yeah both myself and my daughter thought the frame came with the chair.  The frame was nowhere to be found and when I did find it, for $200 I could get a chair with it and it came from another company.

I went for that ploy about being "eco friendly" but we wanted to use it inside the house on a frame that could be moved outside when needed, not destroy a military rental unit by drilling into the ceiling studs.  It was to be a gift for a child as a "safe" quiet time place, but that didn't happen.

I ended up purchasing a freaking metal porch swing frame that now will be permanently an inside piece of furniture.  How's that sound:  "I decorate in early patio"  We will make it work, but I don't appreciate being fooled when the other frames for this same chair are all "trailer hitch" camping things.

I am just saying I am and my daughter is very disappointed - theoretically speaking, this was a good idea that has gone very wrong.
4429159
Missing all of the screws to put the bookcase together. product discontinued through KidKraft. Hoping we will get the replacement parts
2374881
This is a good product that was easy to set up and easy to view. The problem is with the glass tube that is suspended in the frame by its flared neck. Dropping the tube back into the frame (a small drop) caused the flared neck to brake off making it unusable. I had to buy a completely new uint as there are no suitable replacement parts available. All the generic replacements are too small in diameter to fit the frame without falling through the bottom.
1407462
Approximately 24 frame pieces are needed, but I only received 7.  Several bolts and assembly instructions also missing.  Hopefully this company is willing to rectify the problem.  So far, NOT impressed.
1472534
The frame looks great, but the cheap wall hanger that came with it fell out before I could mounted the frame on the wall. I had to go to a hardware store and buy a new wall hanger kit. I should not  have to fix the frame before I can use it. I've bought picture frames from the dollar store that have better hangers and backing.