Great book on communication skills to deal with people who criticze you
354889
I have read "When I Say No, I Feel Guilty" and found it a great book on learning communication skills to deal with people who criticize you. Working in an office environment, I decided to get Vol. II. I found that this book had a rich sample on fogging that expanded further from the first book. Even the descriptions of some of the communication skills were described in a different manner that enabled me to understand the skill even better. I think to get the most out of the communication skills being presented in Vol. II, you need the first book as a foundation.
1776952
Informative & fast read. Book is filled w/great ways to communicate w/others. I especially liked the continuous reference to liking oneself which in turn will allow most others to like you as well. This is a great read for the individual(s) that cannot or who refuses to do small talk and doesn't understand how to ask questions.
3358462
I've always had difficulty in talking to strangers or people I barely knew. I've been reading a lot about this topic and I must say this book has been one of the most helpful one. I liked that this book offers tips on how to break the ice. It's always been one of the most difficult things for me. I was also made aware by this book, that body language is also essential to starting a great conversation. I would recommend this book to people who are having difficulties with starting conversations.
1749292
A package  of great tips and strategies for developing your communication skills has been offered in this book. Each chapter of this book discusses on  a particular  topic  and shares a  clear suggestions and steps to be taken for improving your communication skill. The author also gave importance to the development of  active listening skills and mentioned different ways to do it. On the whole, the contents inside this book must enable you to shine your personality. I would like to recommend this book.
578886
I found this book to be very helpful on many different levels.  It was written in a format that made it very easy to understand and follow.  The first few chapters were dedicated to describing different types of communication and what things contribute to breakdowns in communication.  I liked that the authors gave several examples in many different situations to illustrate what they were talking about.  Often people do not even notice that their own actions are contributing to the reasons that problems are not being solved.  The book helps to define some of the ways people can look at themselves in order to find out if their actions are incompatible to getting what they want.

 The book also describes several different ways that these problems can be fixed.  I liked that the authors did not try to act as if communication problems can be easily fixed.  It brought up problems such as what to do when the person you are talking to does not trust your motives, or when you and that person have to entirely different desires.  There is even a chapter at the end of the book that allots for problems that are seemingly impossible to fix.  The authors also admitted that conversations happening in real time are not always as simple as the examples that they provide.  These sections made the book a little more believable to me.

 The solutions that the book describes are presented in a format that is easy to remember.  Most of them are acronyms, and the reader gets the sense that they can be applied to real life.  I also liked that the book is helpful to people in a variety of communication situations, whether you are trying to talk to colleagues at a board meeting or your spouse about possibly moving.  I would recommend this book for anyone who is looking for ways to communicate with the people in their lives.
4251802
A good book for dealing with conflict. The book helps you know how to avoid escalating a conflict. It also helps you calm things down if the conversation does get heated because there are inevitably times when people do get upset no matter what you say or do. The book also teaches you how to see things from the other person's point of view which can be a huge help in any difficult situation.
944547
Helpful for me to read. Teaches how to deal with low self esteem how to communicate with people . Great book
2837076
This book is super helpful and well written. By the help of this book I have learned about how to deal with my beliefs and emotions. Inside of this book I have found some proven steps and strategies. This book taught me about how to deal with difficult people. This book also guided me about how to develop my techniques.
By reading this&nbsp;<a data-hook="product-link-linked" class="a-link-normal" href="/Difficult-People-Dealing-with-Your-Beliefs-and-Emotions-First-to-then-Dealing-with-People/dp/B01LXP8UQT/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Difficult People: Dealing with Your Beliefs and Emotions First to then Dealing with People</a>&nbsp;book I have understood about difficult people and their characteristics. I have learned the key ways to develop my overall skills. If you want to become a master on this subject and want to learn how to move your life normal, then I will like to suggest this helpful guidebook. Inside of this book I have found plenty of helpful information, helpful tips, tricks and advice. Dont forget to read this book if you get a chance.
342530
Dealing with difficult people is never fun, but there are ways to go about it that can make it less painful for you. This book addresses those techniques in a polite and easy to approach way. This book first shows you what kind of behavior you
should look out for, then how you should address it, and why you should address it.  There are numerous options included on how to respond to someone that is acting in an unacceptable manner, which are things like making sure to keep what you are thinking off of your face and body language, and just simply keeping your mouth shut when someone is trying to force you to argue with them.

I would recommend this book to anyone that is lost and trying to figure out what to do regarding a difficult relationship or person, and needs a little guidance. There is a helpful checklist at the end of the book that tells you all the main ideas of the book, and can also serve as your guide if you are trying to make changes in your life.
4365689
This book was so helpful! I have been dealing with a very angry relative and "why" he acts the way he acts. He is in anger management classes helped us figure out what he was going thru- and help forgive him for all the stuff he has put our family thru. Good  ideas for coping skills, communicating with others, and letting go of past anger. Also ideas on how to end road rage! Who wants road rage?!
994229
Great book!  I loved the great information on difficult communications with difficult people.  Would highly recommend to everyone dealing with customers
4243615
Great book for improving family communications. If you have problems with family members and wish to better communicate while fixing those relationships read this book.
2715230
An easy, conversational read for all cohorts of life. Relatable for anyone struggling in their communication styles with a significant other, friends, or their boss, yet also informative for those who just are not familiar with efficient communication styles. Highly recommended for college students entering or first timers in the work force, as communicating with employees and managers is often unclear and misunderstood, and Chapter 3 outlines beautifully the best ways to communicate with a boss. For those struggling with their touch and go friends, this book is great for making you feel more confident in your interpersonal relationships, while learning ways to improve any weaknesses. No matter what point you are in your life, a student, a husband/wife, a CEO, this book can and will improve the way you view yourself, your relationships, and your own capabilities.
2396519
This book helps you improve your interpersonal communication skills. Know what thing to say at the right place and at the right time. It's really good to understand and be able to analyze situations, and be able to respond in the right way. Very helpful book.
4622428
Got it for someone dealing with anger management issues.  Excellent book
4684647
Susan Scott hit a home run with this book.  The title is misleading, in that people may think every conversation has to be fierce!  This is an awesome book on how to talk with others!  How to lead, how to follow and how to get out of the way.  Asking questions to help others discover areas that need change is a time tested great way of helping!  Let silence do the heavy lifting is my favorite line in this book.  If you are looking to improve your verbal communication skills, this book is for you. If you are a leader and have to deal with others, this book is for you.  If you are looking to help others in any area of life, this book is for you.  This is a long book and needs to be read slowly and often and with a notebook handy!  I equate it to a college class on communication!  I am on my second read and figured out that I missed 90% of the material the first time!

Great book!  Bravo Susan Scott!
4856000
This great read showed a lot of ways to turn your bad experience with a difficult person around in your mind. In my experience I've had an issue at work with  more than a few difficult people, who managed to ruin my day. This book has shown me how to view them in a compassionate manner, and completely turn the experience around by realising difficult people may have problems they are coping with alone. I found this read very valuable , lots of great advice with lots of difficult personalities described and tips on how to deal with each one.