Incredibly poor customer service response from Beddy's
350180
After only the second time of washing the sheets as instructed by the manufacturer, a tear developed in the bottom sheet. Incredibly poor customer service response from Beddy's. They implied that the tear was present when I bought them. Very poor quality sheets and very poor customer service. Save your money!
4832093
WARNING: This review includes my experience since 2013 - 2017 with this product.

Purchase through Walmart back in 2013 but felt that it was necessary to warn other potential buyers of how bad this product, warranty, and company is. Since 2013, Ive had to have my mattress replaced twice and it needs to be replaced again now. Ive flipped the mattress to extend its usability but its begun to cause significant back discomforts. My mom also purchased this mattress in a full size back in 2014 and has needed to replace once already as well.

The product does not last very long. Expect to utilize your 10-year warranty.

Ive contacted Zinus for my 3rd replacement as Im contractually entitled to it and in one sentence they tell me my mattress is not damaged enough to warrant replacement (despite my moms being replaced for the same reason). In the next sentence they try to convince me that the product I purchased is too cheap and doesnt meet the needs of my lifestyle and it sounds like I should have purchased a higher end mattress.

One customer service representative asked me Well why do you want a $h#tt& mattress replacement?.

Ive been hung up on and disrespected by the representatives. I got promised a call back from the supervisor for a week and never received a call and this is after a month of emails sent to their mailbox that never received a response.

I believe Zinus does not want to honor their warranties per their own fine print so they make the process a hassle. It's understandable that a mattress, that doesn't hold up for 2 years of regular use would eventually be considered a recurring loss that the company would like to put an end to. Regardless of me being somewhat understanding, the warranty offered at the time of sale is a legal contract that should be upheld or settled in favor of the party that wishes to fulfill the contract as agreed upon. Instead, Zinus wants to settle the dispute in their favor (to minimize losses). They also want me to prove I've disposed of the mattress in order to receive this credit.

They want to offer me a prorated refund and give me credit via check for the remaining 6 years of my warranty. Unfortunately, their calculations imply that their product life expectancy is poor and is based only on the 10-year warranty. This is no different from an auto manufacturer trying to avoid fixing a car with a 10 year / 100,000-mile warranty at 9 years / 90,000 miles and trying to only offer the value of a 9-year-old car with only 1 more year of coverage. We all know that like cars, mattresses should last beyond their warranty period.

I have requested a full refund. As I've explained to them, I want them to uphold the contract or provide a full refund for their refusal to do so. I should not be subject to depreciation as I do not want out of this deal, they do!

Id encourage everyone to look for a non-Zinus mattress because even the company doesnt think very highly of the products it sells!

The reason why I am compelled to share this because otherwise, this isn't something that would be known to someone who just purchased a mattress or only needed to file one warranty claim. This is what you should expect mid-way into the 10 year warranty.
2360604
My package is missing two parts and a piece of the bed arrived broken. When I tried to call I was directed to DHP's voice mail and was told that my call would be returned shortly. It has been over 8 hours and no one has attempted to call back. I am very disappointed with the "service" that came with this product.
562983
Edited and advice after bed repair
1. Do not buy direct from ANY bed retailer, going through Amazons A-Z Guarantee is a MUST.  It is worth paying more, they back your claims.  Otherwise you are the mercy of the bed dealer who sent you a bad bed.
2. We like (Don't love) the bed... Likes: Watching TV and reading with comfort, nice easy assembly. Dislikes: casters won't stay locked, I feel like Lucy and Ethel on the train episode. Easy fix, but should I have to? Even repairmen could not fix. Also mattress constantly shifts on foundation, even with holding bar at base. (FYI-w/ Sleep Innovation Mem foam/gel mattress) Maybe that happens with anyone who has Mem foam, not sure.

Will post after sleeping for a few months.

I have waited to write this review..but now I must...

DO NOT BUY THIS BED FROM DEAL BEDS!! BUY DIRECT FROM AMAZON!...you will have no recourse otherwise. Leggett and Platt(the mfr of S cape) may have "invented" the adjustable bed, but they have no customer service to back up their products. I am not sure if the problem is Deal Beds or L&P but it doesn't really matter.  We have been more than patient. DEAL BEDS HAS THE WORST CS EVER!!! They will only contact you if you hound them like a dog...and STILL I DONT HAVE A WORKING BED.

After over a month of ownership,  I have a this bed that HAS NEVER WORKED PROPERLY since it was delivered.  Over 3 weeks return request and it still is sitting in my bedroom and isn't working properly.  I have give them 3 weeks (3/8/16) to fix the situation, because they promised to may it "right".  I have formerly asked for a return 4 times in writing. A service guy showed up MOnday and not one word since then.

I ask you Deal Beds...Should I have to work that hard for my $1,000 bed?
1053162
Customer service stinks!  Stay clear of this & buy a different brand.
4396297
I recently placed an order with this company directly from the company website.  My basket arrived without ANY information on whom it was from. I typed a beautiful message on the gift message and included my name.  The recipient actually had to call The Fruit Company to find out for herself, one day POST-OP!!  I called the company to express my displeasure.  They were aware of this type of problem, about gift messages not being submitted with the order,  and the only way they could offer to rectify was to offer me a $2.60 customer credit!!! I ordered $70 basket!!!  The woman I spoke with said there was nothing she could do.  I just checked their website and it says 100 percent satisfaction, guaranteed.
Well they surely don't stand by that!  Very poor customer service!! Needless to say, I will be placing future orders for gift baskets elsewhere!
D. Martin
2921809
Stay away from Scout Alarm. Worst customer service attitude I've ever come across. Based upon positive comparisons from several review companies, I ordered a Scout DIY Home Security System for my daughter who lives alone in a less secure neighborhood. Installation and set up with App did NOT go well. I purchased 14 door/window sensors. Monthly service agreement for 24 hour police, fire, security monitoring with smartphone App access. Installation was guided by the smartphone App. Several components would NOT synch, despite several attempts. Finally, the main unit would NOT synch, and would NOT work with the key fobs provided. Bottom line I was unable to DIY install and initiate this system. I called the company, but it was 10pm and they offered no after hour support. After a bit of searching I found a way to email my issues with a note stating they would get back to me within 12 hours. The next day I attempted to call multiple times, during open hours of operation, but only got voice mail. By 2pm, 16 hours after initiating a trouble ticket, I had not heard from anyone at Scout, either via email or a phone call. I immediately de-installed all equipment. When I finally got someone on the phone and explained the problems I had trying to get the system to work, I asked for a 'return authorization'. The person taking the call was completely disinterested in my business. They showed NO care or concern that I had problems or that I was asking for a return. I can't imagine this company will stay in business with such horrible customer service.
3435210
I received my bed without any hardware, when I called South Shore on Sunday, I was told I could expect my parts on Friday. So much for fast customer service. The person I spoke with at South Shore (Emily) would not let me speak to a supervisor and would not expedite my missing parts order. When I called on Monday, I was only told that the order had shipped. I can only hope that there are no additional problems encountered during assembly. This will definitely be my last purchase of a South Shore product!&nbsp;<a data-hook="product-link-linked" class="a-link-normal" href="/South-Shore-Furniture-Prairie-Collection-Twin-Mates-Bed-39-Country-Pine/dp/B000CRYDHM/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">South Shore Furniture, Prairie Collection, Twin Mates Bed 39", Country Pine</a>
2151417
In addition to having a HORRIBLE customer service department, expect to spend at least 1/2 hour on hold, just about any service is going to cost you a minimum of $100.00. That's even if they don't fix the problem.

The last update that I bought did not work out of the box. Called customer service and they would only fix the problem if I paid $100.00. This was for a BRAND NEW product. I had just gotten the email confirmation of purchasing/registering the product the previous day!

Since my previous version crashed, I am in the horrible position of trying to somehow get access to my customer database. 25 years of contacts down the tubes.

I have NEVER seen any company not stand behind a brand new product.

I'm sure they get more money from fixing their own problems than they do from actually selling the product.

Can't say enough horrible things about this company.
780844
Purchased this for an extra bead in our toyhauler.  After a couple hours I was sleeping on the floor.  Won't hold air.  Called Intex, opened claim, sent them all of the info.  After a few days I received an email that my claim was approved.  Waited two weeks, still no replacement, so called and they forgot to ship it.  Finally received replacement and all was good.  A few months later I pulled out the new bed, aired it up, and found that just as the first bed, after a few hours the air leaks out. No obvious leak so I'm assuming it leaks through the built in air pump.  Called Intex again and asked if I could ship it to them so they could examine it and tell me what the issue is.  I was told in broken english that they have no department to examine it and there was nothing they could do to help me.  I asked to speak with a manager and was told they can not transfer any calls.  Do yourself a favor and don't waste your money on this.  I am not looking to buy another brand.  Waste of money!
2765439
Plumstruck, the company Amazon trusted to supply this item, failed miserably at basic customer service (i.e. actually getting the correct item to me).  I understand Christmas is a busy time, but when you send the wrong item and then do nothing to rectify your mistake (I was given instructions on how to return the wrong item, and then 'invited' to submit a 'replacement order'), you've wrecked someone's holiday.  Seriously, to hell with this terrible Plumstruck company.  You cannot reach any single human by phone, and I'm pretty sure their emails are generated by some cut-rate computer program.  If, on the other hand, your handsome Hape rocking horse is supplied by another vendor, feel free to ignore this review.
241175
They said my package wasn't from them when indeed it was and took long time for responses. So i had to file a A-Z claim to get my money back.
1645366
Bought this mattress according to what they said I needed after I typed in my weight, age, height, etc... Its just way too firm. I called and they wouldn't answer the phone (even though they claim to be available 24/7). So I ended up emailing them and 3 days later they emailed me back to start the return process. They set up an appointment with 1800-GotJunk to come pick it up. My advice.. go softer and read the fine print. They will try to get you to exchange first, but that voids the return policy so your second mattress is what you get stuck with.
521387
I ordered a Spanx product and 2 bra's.  I specified in my email that I absolutely needed it on 4/10/09.  They sent an email that it had been dropped off to UPS on 4/9.09.  As of 4/13/09 I do not have the package.  The wedding is over.  I tried sending emails - no replies.  I talked to a very unfriendly woman this afternoon.  Even AMEX understood that NOT delivering a wedding item in time for a wedding is inappropriate and they have placed a STOP on the charge.

I refuse their products based on their lousy customer service.
905561
I purchased the Creative Ziio 7 16gb tablet as a 2011 christams gift for my son. It took about 8 days to be shipped to me. On Christams day it was placed on charge after my son unwrapped it, as per the start-up instructions. It was clearly faulty as the screen would not boot up once fully charged. My son was gutted, and it needed to be returned. This is where the fun starts! Creative have NO facility for you to ring up a customer services team. If you want advice on a product, want to return an item for a refund, or want to make a complaint, its hopeless and it became apparent over the following weeks that they just aren't interested and make return of an item and refund of your purchase fee as complicated and drawn out as possible. You wait days for them to respond to any online query - you cant return an item until they send you a return authorisation code and print-off address label, so you are delayed waiting for that. When they receive your item they do not confirm receipt, despite what royal mail tracking may be telling you about delivery date. They insist...would you believe..that you must send them a 'scanned' copy of your return postal receipt, otherwise you cannot reclaim the postage fee. Then, to top it all, they tell you that you must wait a further 30 days from them receiving the item back, before you will have the monies refunded to your bank account. The whole experience is truly dreadful and I urge all readers - BOYCOTT THIS COMPANY AND DO NOT BUY ANY PRODUCTS FROM THEM WHATSOEVER.
3711732
I used the sideswipe primarily to make cookie dough.  I didn't have to scrape down the mixing bowl when I used it, but it didn't hold up well and when I tried to contact customer service they never followed up.

Even though I followed directions to adjust the mixer height, the rubber mixing fins began to tear away from the side swipe.  The material just doesn't hold up well.

And forget about customer service.  There is none.  They obviously don't really care about their customers after they get your money.

I contacted them several times through their customer service email.  Every time the auto reply said "it may take extra time to get a response. Please allow two business days to hear back from us."

NINE days later I got a response from a person, asking for more information so they could make it right.  I replied immediately and almost 3 weeks later (4 weeks total) there has been no other contact from them despite several follow up emails from me.

A big FAIL here for both the product and their customer service.  Too bad.  A little customer service could have kept my business and a positive opinion of this company.  Their lack of action made it clear that they don't really care.
2546879
Like other reviewers, mine was also missing the screws.  I called them repeatedly only to get a recorded message that they were out of the office for the holidays.  I continued to call them for 2 weeks (after the holidays,) and selecting "customer service" only led me to a ringing phone that eventually went back to the main menu.  I eventually chose another option from their phone menu and was able to get a live person.  However, when I explained my problem, she just transferred me back to customer service where no one answers the phone.  Very frustrating!  l also emailed them but only got an automated reply that said they'd get back to me.  I can go to Home Depot and get screws myself but honestly, I should not have to do this.  Looks like it will be my only option at this point.  Buyer beware!