Poor Customer Support
356897
I was super excited to get my Garmin. When I first start going through the watch everything seemed pretty cool, watch works fast, it's easy to navigate and is really comfortable. However as soon as I plug it in, it wouldn't do anything. The computer couldn't get a read on it either, so I look at the charge ports on the watch and notice a slight overlap of the plastic on one of the four ports, making it impossible for a connection. The next day after I got it I get in contact with Garmin, which takes forever to get a hold of someone, only to tell me I need to pay for the return shipping and shipping for the new watch. The policy on their website clearly says this as well, so they have the worst customer service, with a really bad warranty policy. The watch itself might have been good, but I will never buy another Garmin product again for lack of customer/warranty support alone.
1680752
It didn't work. I could not get pass the set up phase. I was engaged with the customer support team for over a month. They didn't really offer any practical support. Very disappointing.
1698737
I recently bought this as a gift for a friend.  When he had trouble installing it and getting it registered, I assisted him.  When I couldn't figure out the problem, I went to MagicJack. Com to check out the Tech Support options.  Strike # 1:  Tech Support is available ONLY via online chat.  There is no option to talk to a Tech Support Rep on the phone.

So, I then endured a very frustrating experience as one rep after another attempted to solve the problem, but all failed to do so.  When one rep's suggestions failed to resolve the issues, I would be transferred to another rep... but half the time, the transfer didn't connect and I'd have to start over again.  That's Strike # 2.

All told, we tried to get it working on 2 different days, spending at least a couple hours each time.  A total of at least a dozen Tech Support reps were talked to, but none could ever get the MagicJack working.  Even their "best" reps that were "rated in the top 10% by their customers" were useless, even when they remotely linked into the computer so they could see what was going on.  That was Strike # 3.

In the end, I had to cancel the service agreement and return the MagicJack for a full refund... minus the fee that was paid for device insurance, which is apparently non-refundable.

Bottom line:  If you plug it in and it works right away, then you're good to go.  But if you have any technical difficulties, may the Tech Gods help you, because the MagicJack Tech Support Reps are useless.  I would recommend other options (such as Skype or Vonage) before I'll recommend MagicJack. :-(
1452086
Terrible customer support. Can't even set up the Slingbox because my set-top box doesn't have the corresponding inputs and tech support will not help me until they receive proof of purchase. What a joke - for something at this price point you should be able to get it set up when you want to, not when they receive a proof of purchase. Sorry, but I choose not to spend an additional $29 for help setting up my slingbox when I call.
863792
Horrible customer service. I've left multiple messages for support with no call back as they seem to have issues answering emails promptly. Might be a good product, but not if there isn't any support.
3565776
Product worked decent after purchasing with my only complaint at that time being the sound occasionally skipped or became misaligned with the video. After about 6 months without anything changing on my PC it stopped playing Blu-ray discs instead offering error messages. The customer support as absolutely terrible. You get generic responses through their automated support system and there is no way to talk to someone for help unless you pay more. Following a long period of back and forth support "tickets" they told me I needed to purchase an upgrade to continue using the product.
2092259
After 4 hours, 2 hours with online support. I could not get the files to transfer. It would transfer a few files, then freeze up. The support was great, they stayed with me checking every option. But the product just does not work. Now I have to burn GB's of data onto cd's to transfer it. Such a pain!
4583192
Lots of issues with this PC so far, but the customer support team at least tries to make it right.

When the PC first arrived it wouldn't turn on, worked with phone tech support for a while but it that got me no where so they sent out on site tech support that was able to fix the problem. Now just a few months later it is freezing when running AAA games that are a few years old(Diablo 3, Sims4, ESO).Customer support sent out a new graphics card, that did not fix the issue now I have to send the PC back to them and wait 10-14 business days to get it back and hope that it works now.

So if you want to spend as much time talking to the customer support team as you do gaming this is the "gaming" PC for you.
2966466
Like several other reviewers, I bought a Mailstation in the hope that it would bring my parents into the 21st century.  For all pluses of the machine's simplicity, they cannot outweigh the tremendously poor customer support provided by this company.  It's been six months, and it's still not right, and there's no relief in sight (and you can't do anything yourself - it would have been different if I could have handled some of the set-up online, but not so - I'm sure they thought they were making this thing [dummy]-proof, but in reality it's just plain stupid).
1925420
It's a great concept, if customer support was responsive.
As of the last two weeks of December, 2001, it is not.
Unable to get through voice-call customer support.
The web site is slow and loops me around endlessly
when I attempt to purchase a subscription.  Too bad.
2787824
Cameras work okay but when I had my WIFI Equipment replaced I had issues following the on-line instructions on how to change the wi-fi the cameras were associated with.  I sent 2 e-mails to support and tried the on line "chat" but never got a response. I am disappointed in the technical support. I guess if you never need any help then the equipment functions fine.  I probably won't purchase another Kidde product based upon their lack of after sale support.
132688
customer support is crap!  I get a person on the phone who barely speaks and understands English every time.  They also want to "remote into my home computer" if they are going to help me! Not going to happen EVER!  My problem is that the DVR will not communicate with the internet, I have swapped cables and ports with known working devices, and it still won't connect.  I have had this system since Apr 2017 and the video quality of the cameras is great, when and if the app works, it is also great, but when I need tech support and can't get the help I need I have to give this product 1 star.
4516198
In hindsight I would recommend saving your money in favor of a more robust solution, unless you don't need the system to operate reliably remotely.

Also, the customer support people do not seem to return emails.
198078
My biggest problem is with the attitude of customer support and supervisors.  They will insist on re-registering your product after you spend 20 minutes answering a computers that states that it does not understand your question and another 15 minutes on hold before a human answers to phone.  I have been a purchaser of Xerox phaser printers for over 20 years and I have watched as the need for customer support has increased (quality has been dropping as they cut corners to save money or to design it to fail) to having a five star support group to one now only concerned with preventing non-registered product from getting service.  No explanation why multiple registrations are needed for one piece of equipment only we need it to proceed. When quizzed as to why, the response was that I was "talking in circles and I was wasting their time" . (Interesting since I bought their product and spent close of an hour of my time waiting on them just to answer the phone with a human) Pathetic!
1989798
We still have not been able to utilize the product as it is supposed to be designed to operate.  We have 4 seperate computers we wish to assign a cable signal to. It
has been over one month since purchase and we are expecting a replacement from Ceton because we believe the unit is defective.  That should arrive next Wednesday.  The most difficult part of the setting up process is when things don't work as expected and it is necessary to contact the company.  All instructions have to be done by email.  Apparently, they have no phone service department.  It is a frustrating experience getting information back and forth.
4364277
initially, i liked the product. it did what it said it would do and worked fine. but two weeks after having it though i was getting error messages. i contacted sling technical support (after waiting for nearly 30 minutes).The customer service rep was unable to resolve the problem. suffice to say i returned the product.
3110210
I had an installation question - was transferred twice and then had to call two different support centers but never spoke with anyone who could assist.  Very poor customer service.  I'm returning this device and who knows it might be exactly what I need.