Horrible! Can you even send this back for replacement
349759
Had it on for two week and then a cracked line appeared in the middle. Its now moved across the whole screen to the edge. Some pieces have fallen off at the edge. The home button is so has sunked in and its so hard to press. Horrible! Can you even send this back for replacement?
4412173
Horrible! Purchased as a Christmas gift and started having problems within 2 months (After the return date, of course!) first the battery stopped charging, after the recommended hard reset it started charging again, however, now it is completely dead. Not even 6 months later it is basically a brick.
2063435
This product is HORRIBLE! I ordered one around Christmas and it didn't work at all, so they sent me a second one. It only worked for a little under a month. But of course, it's too late to return it now...terrible product
2893938
I'll try to be polite as possible by simply saying this thing is total garbage! It worked well for 2 weeks, and then died and won't take a charge. Customer service is a joke! I followed charging and usage instructions to the letter. Buyer beware!!!
4851303
I was really excited to receive this item before a 2 week trip to Vietnam. I ordered a few weeks early so I get get a handle on how to use it. It arrived and I immediately tried to connect my phone (Goole Nexus 6P). The app could not find the wifi. I verified it was on in 2 locations. I could not shut it off or change the signal (camera busy). So I factory reset it. No change. I tried a computer to see if the SSID was available. Nope. I must have reset it 10 times. Tried another phone. Upgraded the firmware. Nothing worked. Contacted Yi for help. They had me do the same stuff I already tried, then asked me to go into a logging mode by tapping the about screen 3 time "very quickly." Myself and several friends could not make this work! The instant you touch the about screen it disappears. So they decided it was defective and asked me to send it back. Because I had purchased the bundle and it was not Prime, I was asked to pay return shipping with insurance! I inquired about this with Amazon Customer Service and they stated this is wrong. I should not have to pay shipping for a defective item! They wrote the seller (Yi) and told them this. @ days have passed and Yi will not respond. TERRIBLE customer service on behalf of the manufacturer as a seller! I warn against buying this item regardless of the value. If the seller steps up and takes responsibility I will consider changing this review.
4562403
Absolute worst Customer service out there. They are really hard to clean too! I purchased the wrong (very expensive) replacement part and they would not let me exchange it for the right part. Terrible! They were mean about it too. Had been a customer for 10 years. Do Not purchase this EcoQuest!
4907724
I purchased this clock as a gift for my parents for Christmas and they gave it back to me because the outdoor temperature doesn't work. I checked this out for myself and sure enough, it doesn't work as advertised. Unfortunately, I am unable to return this or get a replacement as it is beyond the date allowable for returns and I don't see an option to exchange. Additionally, I can't find a contact number to even speak to an Amazon customer representative regarding this issue. I'm now stuck with a brand new clock that doesn't work and my parents are out of the gift they wanted.
I would appreciate it if Amazon could be more upfront with their contact information. A company of this magnitude should have real people available to help it's customers, especially in situations like this.
1301113
So far, this has been horrible. I ordered a new machine, and it came with a huge smash in the side, and the top of unit smashed out of alignment and off the bottom correctly...then the black cord has white splotches of paint on it (new?) and there is a gray smudge spot on front of it. I was really looking forward to using this but this is not useable...it is broken. I am hoping they replace this thing immediately with expedited service they pay for while I mail them back this broken mess via their mailing label to pay shipping...the broken side makes it useless...and the thing out of alignment...as in the top plastic part is all out of kilter, not on the bottom part right...It looks like it would be cool, but the unit I got was a mess. I hope they make it right by replacing it with a new unit that is not bashed up...quickly...as I already waited for this and cannot use it!
3150682
Installed on Aug 18th and it blew on Oct 30! Minimal use - we don't turn the TV on everyday. Checked on the reviews and noticed buyers were having the same problem, averaging about 2 months of use before it blew. The reviews were average when I was looking to buy before, would definitely not have purchased given these kind of reviews! Indication of an inferior product. DO NOT BUY! Managed to return even though passed return window; thanks to amazing Amazon customer service. Ordered the one by Phillips, at least that is what it claimed, will write a follow up review for that.
**This is an update - either Amazon or the seller deducted $4 from my refund for restocking fee?! It's not like I changed my mind and decided to return the product; it's that your product is inferior and blew after 2 months! What about the hassle of going through Amazon to get a return authorization, print label, removed lamp, find a box, filled w/ padding material, boxed lamp, secured box and attached shipping label, drove out and dropped off at UPS.
2984104
This is a horrible horrible product.  Don't buy it!  I got one and the left speaker stopped working after a week and a half.  I contacted the company and they were very nice and I sent them the old one and about a month later I received a new one.  Guess what?  Within 2 weeks the left speaker stopped working!

The retraction mechanism itself is great.  Since its a single pull and not a double pull, it doesn't get tangled or messed up, it's quite robust, but the sound quality and overall quality of teh earbuds themselves is awful and since in my experience they break within a couple weeks anyway, what's the point?
3230454
The first one sent to me didn't even work. Amazon was quick to replace it with a new one. I get the new one, and it works great!! But only within the span of an hour. Now, I'm back to the same old grind of trying to figure out how to get it running again. Hey, Amazon, I'll just take a refund now! I'll even accept website credit. Please take this piece of garbage away, and give me my money back, on way or another!
4933492
Horrible! Worked for a day and now it no longer works! I'd love my money back or a replacement
2399011
Stopped working!  And I'm just outside my window for return and can't return it. I'd think twice about buying.  I can't find anyone to contact for the warranty. Horrible service!!
4010886
0 stars!! Why can't I give it 0 stars! Don't buy this! I bought it at the end of February, but never got a chance to use it. Last month I bound 20 books for my daughter's mission trip. It acted contrary the whole time. Today it locked up completely and I examined it more closely and I saw the problem. One part was not put in correctly which caused the whole thing to go off kilter and jam up. No matter what I did, I could not get it to line up so the handle would move. I took it apart and attempted to line the part back in the hole it should have been in, but it was too bent from being in the wrong position from the factory. It completely explains why I had to fight it whether I punched the max limit or 3 pages at a time. This is junk. I would send it back if I had realized it soon enough for Amazon to accept returns!
2181214
Be very cautious about buying this item! This is not a knock on Amazon, this is a knock on ASUS. I will never buy another ASUS product ever again. Their website is barely functional, they have horrible customer service, and they take days to reply. The warranty only covers repair, not replacement or refund. I have already sent this unit in 3 times for repair, twice for the same thing! For the 25% of the time that the computer worked properly, it was fantastic. However, this brand new unit was shipped faulty, and I am still in the process of getting it fixed nearly 3 months later. If you buy this item, you had better hope you get one that works right out of the box. If not, you are screwed.
2906216
As I type this I am also boxing this up to send back to Amazon.  This is a terrible product and worse off their Customer Service was rude and completely useless.  I've spent enought time trying to troubleshoot and now it's being returned.  DONT BUY THIS PRODUCT!
2619110
I got this a few days ago and I had to get a wall charger, I plugged it in for 24 hours and I tried to play with it! Seriously, it wouldn't let me do ANYTHING! It was hard to push the buttons. I finally got to the main menu and then it blacked out.  Not even used once! What a crap machine!

The only good thing is the company gave me a refund. Not too nice about it but I can say they did.  I went and purchased another brand and looked that it was BRAND NEW and it was even cheaper and had a bigger screen.

Hope they test their products better in the future. If I could give zero stars I would, but the one is for the rapid refund.