Poor Asus customer service!
354796
Received and would not power on and sticker with serial number was so small could not read Asus CS 888-678-3688 were not much help.  Finally got unit to power on and worked a few days.  5 days later in morning turned on and said have 151 updates.  After 6 hours unit shut off in middle of updates so called CS again and was told sold as is in one breathe and have 90 day warranty in another with no offer of solutions.
Have had the unit and doing updates all weekend and ended up with Windows 10.  This unit was in a warehouse since May 2014 so be prepared to watch it update for a week.  I think the customer service people added Windows 10 after me calling them several times.
1976578
Model was not made for Windows 10, can not handle "Antimalware Service Executable" Contacted ASUS for support, they gave me a ticket, but ignored my request. Can't update the Intel drivers as ASUS has made hardware "proprietary" I am absolutely disgusted with ASUS over this, have been using their motherboards for years to build my own towers.
4122550
Clock won't hold time when shut down. Not battery! Or virus! Original board lost video. Beginning to double think quality of ASUS.
2727659
Bought one last year , now it's dead.
Gigabyte's warranty didn't cover return shipping fee , very shabby.
Help yourself , go get asus or msi
239369
My review is based on the customer service I have received from ASUS. Within 2 hours of owning this laptop, the screen went fuzzy and the only way to clear it out was to force a shutdown on the system. I contacted ASUS through there customer sight and they returned an email guiding me through several things to try. It was obvious the email was not written by someone that has a grasp of the English language. It was almost like reading one of those emails you get from someone trying to scam you into opening an account that they will deposit money into. Anyway, after trying all the suggestions, I still have the same problem. They send me another email telling me to download a new update to the video card which had to be done through a third party web sight which didn't seem to be very secure. After downloading the update, My laptop gave me the message that it was not compatible with the video card I have. I answered there customer survey wanting to know what I thought about their customer service. I asked them to send me a disc with any updates I need. I also asked them to call me or email me but to make sure the person that contacted me was fluent in English. I never heard from them. I sent in another request for service and did all the things they told me to but still have the same problem. I am now waiting on an RMS (whatever that is) I sent in this request on 8/29/2012 and have yet to get a reply. I really like the laptop when it works. It is fast and does just what I need it to do, but I would not buy another ASUS based on the customer service. I have googled this problem and it seems this is a very common problem for ASUS. If you would like to see what mine is doing, you can go to a facebook page I have set up with a video of what it is doing. It happens about every other day now.[...]
I have purchased several items from Amazon and I am very happy with them. This is just my experience with ASUS.
4405777
ASUS has the single worst customer service and warranty program I have ever had to deal with. If you do buy their product, you'd better pray that you don't have any problems with it, because you won't get any help from ASUS. In the year that I had one of their laptops, mine broke down 5 times. Every time I sent it into their 'service' center, the part they replaced failed again within months, or even weeks. At the end I was so sick of spending hours and hours on the phone with them, paying to have my laptop shipped back time and again for repairs that I gave up. Amazon was great enough to offer me a partial refund for the unit, but ASUS refused to do anything. They also promised call backs from supervisors on at least 3 occasions and I still have never heard back from them.
Please save yourself the horrible headache and loss of data and time. Stick with Toshiba, or really anyone other than ASUS.
4034979
This is our second ASUS router, so we obviously liked the product. However, the second router (ASUS RT-AC66U; MSR $199) died just after the one-year anniversary.  Called tech support, was told (1) "cord is not covered"; and (2) RMA # would be e-mailed.  Didn't receive e-mail, called back; rep told me it had been e-mailed; suggested that I check my spam folder.  I asked that it be resent, gave them an addit'l e-mail address.  Still didn't receive.  Called back a third-time - insisted that they give me an RMA # over the phone, told that they couldn't give that to me.  Third rep said there was a "back log."

4 weeks later and 4 calls, plus 3 e-mails, router is still dead and I still haven't even received an RMA #.  I have no idea  how long it will take to get the product repaired and returned.  Bottom line - if you experience a problem w/ an ASUS product, be prepared to make multiple calls, place multiple e-mails, and wait at least a month just to get your request processed.

Unhappy ASUS customer in Atlanta, GA
3309791
It was specular while it worked. . . but after a problem, ASUS customer service has been a continuing, on-going nightmare.

I had it for about five months when it suddenly died.  No power at all.  Took three days of working through on-line customer support answering the same questions over and over to get an RMA.  Shipped it back to them, and some days later, they then shipped it back to me. . . in the same *DEAD* condition.  Really?  This is not some kind of intermittent problem like it drops connections.  This is just dead.  It doesn't power on.

I called in and was told I would get a new RMA emailed to me.  Nope.

The next day I called in yet again, and this time I got the second RMA on the phone.  I sent it back in to them, and some days later, it was supposedly shipped back to me by FedEx but no tracking number.  That was on Tuesday (this is Saturday and the repair facility is in the same state as I am).  Still no returned unit, and still no tracking number.  I've tried calling in again and again this morning, and only get voice mail promising to cal me back.

After the parade of incompetence, I have no confidence in ASUS support.  Hopefully it will show up in the next few days and hopefully it will actually be fixed this time, but I expect better for a $220 router.  I bought this router because I wanted a reliable solution for my home networking.  Instead, I've got a headache.

*******
Update: After repeatedly calling (because needless to say, I didn't get the call back I was promised), I finally got a live person who could locate a tracking number.  Turns out that while they said the RMA was being shipped out Tuesday, it didn't actually leave ASUS until Thursday.  The rep also reported that the repair notes say that they couldn't fix my router, so apparently I'll be getting a refurb.  Hopefully that will solve my problem, but given the history, I'm somewhat skeptical.  I'll update after Monday (when FedEx will deliver the router) if there's anything worth reporting.
2288518
I bought an Asus netbook and was initially very pleased with it, however after 3 weeks my charging icon said "plugged in but not charging". Since it was still under warranty I attempted to contact Asus customer service. This proved totally impossible. They don't answer their phone, no one comes online for customer live chat and the email I sent through their website went unanswered even though they claimed they would respond within 48 hours. It's been over a week and still no response. Thank goodness for Amazon, who offered me an exchange at no charge. I wouldn't buy an Asus product again because of their total lack of customer service.
1346524
I bought this computer sometime ago and I should have returned it right away. From the first day I got it, this PC froze randomly. I have since sent it back to be repaired by ASUS (I had to pay for shipping to their facility) and they have returned it with no problems found. I immediately started the computer up to test and it froze within 10 minutes of use. This isn't any particular program that causes it to lock up. I have had it randomly freeze while it was idle. This computer is the worst product and ASUS is no help. Try to get into contact with customer support but they tell me that the email I got from their website (US website) was only for products sold in India and they did not provide me with another contact, just sent me the website which lead me back to their email. Save yourself the headache and go with another computer and company.
888071
I used this machine very lightly.  It has never even been out of the house.  However, after warranty expired it began experiencing problems in restart and shutdown.  Best buy Geek squad could not fix it.  Missing files and Recovery media.  Had to send it to ASUS in Milpitas, Ca.  Got a RMA authorization from them.  They have the machine for over a month.  Initially tried to tell me the LCD was cracked.  When I asked for evidence....like pictures...they backed off and admitted that the screen was not damaged but still want to replace some bezels and cosmetic stuff.  There was absolutely no damage to the laptop when I sent it to them.  In fact the Geek Squad written comment was "like new".  So they still want to charge me $115.00 to fix things that are not broken and as of yet haven't even got to the issues for which the unit was sent to them in the first place.  I am being stonewalled and I am extremely frustrated.  Needless to say, I have purchased my last ASUS product.
650007
x79 Deluxe works fine when it works! After retailers replacement policy, usually 30 days. Wish, pray and hope the odds are in your favor. IF there is a motherboard problem past initial new motherboard replacement by retailer, you have troubles coming your way.
Read the warranty policy posted and rigidly adhered to by Asus personnel.  No new boards will be sent out as replacements! You will receive a used board that may or may not be working correctly. If the 2nd board does not work, you will send it back ( at your expense of time and shipping each time) and the 3rd board will arrive. The 3rd board may still have the same problems, just a different serial number. So guess what? Send it back and get your 4th board.
While the warranty period from Asus is 3 years, which is excellent. The warranty procedures and outcomes are unusual.

Good Luck! This board has wifi problems, fan power plug problems and posting problems. While all manufacturing runs have some defective units. The wifi problem seems to be pervasive. One board no post in first thirty days. Two replacement boards both with wifi not working. All boards different serial numbers. Maybe the fourth board will be the answer.
Study reviews from others and other sites. I am not the first 3 board customer and when I get the fourth board, I will not be the first 4th board customer either.

Do you feel lucky? Clearly some people are having better experiences.
3199141
We purchased this unit for travel purposes.  For the first 3 weeks it ran great.  We recommended it to others and they also purchased it.  Then it stopped working.  Asus customer service has not been very helpful.  They want us to pay for return shipping and wait for 5 to 7 business days for their tech to look at it.  What good is a warranty?
3860260
I received this unit with the A10 processor and the unit does not work with period. With the latest bios currently A55BM-E BIOS 1701 the Mobo fails to install an OS with more than 4gigs of ram. Using ram in their QVL 3 different types might I add it freezes at the install. Remove one stick leaving 4 gigs OS installs however you can't install any drivers and I mean any. Install the second ram stick you receive an IRQL less than or equal error on any OS I tried (64bit xp, win vista, win 7, win 8.1 and Linux). I shipped the unit back to Asus and after their experts tested it out they sent me what was supposed to be a working motherboard. Nope they didn't same exact issue. When I asked them what they would do if their motherboard does not work properly with the A10 as advertised they said they would just keep shipping me the same motherboard. It amazes me how asus does as well as they do. Everytime I've had to deal with them their customer service is terrible you can expect to wait an hour or more for support, then they want you to pay for shipping on replacements older than 7 days even though its their issue. You have to then speak to a manager and argue your way to the understanding that they should have better quality control of their products and the products you just purchase should work longer than 7 days and you should not have to pay for shipping when its their issue. Really terrible customer service and technical support.
If you have this issue you can also look up other users whom have had the same issue by typing into google A10 A55BM-E Ram. You'll feel happy to note that others are equally frustrated and equally being ignored by Asus.
1254727
****I have not been able to use this item**** So I received the item about a month after I ordered it.  I knew there was a waiting list, so no problem.  I get the item and find out that it arrived non-working.  So I contact Amazon and the info I get from them is that since there is a waiting list we will refund your item but not replace it.  So I call Asus, they say they will fix it within 2 weeks after receiving it if I pay to ship it to them.  So I pony up 16 bucks to ship my 500 dollar non-working item to Asus for a fix.  They receive the item on the 31st of January and here I still sit 2 weeks later.  I called Asus and they said well it shouldn't be here that long, I don't know what is wrong we will send you an email within 48 hours that might help.  So I ask, can you guys just replace it since it arrived broken and it is not being repaired in a timely manner.  The response I got was "you will receive an email within 48 hours explaining the hold up."  At that point I just hung up.  I ordered the keyboard for this item at the same time and I still have not received it from amazon.  This really is irritating.  I have 650 dollars invested in something that only half has arrived and it was broken and I haven't even gotten the second half.  By the time I am able to use it, Asus will have something better out!!!!!
*****update 2/18/12: so it has been more than 48 hours and have not received an email from Asus, I guess I will have to check into escalating this claim with them.  This is actually ridiculous, to have to wait this long for a fix and then not email me an answer as to why after telling me I would have an answer.  UGHHHHHH!!!!
4200728
Just like many other people here I bought a Asus Transformer Book.  After just about a week, I performed a Windows update and it locked the tablet.  After resetting to factory defaults it still will not boot up.  I call technical support and within the first two minutes of my call the technical support guy gave up trying to solve the issue an told me to send it in for repair.  This within two minutes.  He didn't even try to help.  After arguing with him for several minutes he admitted there were some things that he could help me try.  I tried his fixes and nothing helped.  Its still a dead brick.  I think I will return and get a refund instead of sending to Asus.  I once respected them and their products.  But the bad technical support with having a dead computer after a few day has made me think twice.  And do not even get me started on Windows 8.1......
3073939
Upon receiving this device, the motherboard was faulty causing intermittent graphics issues. I sent the device in for repair, and it returned with a similar issue. 2 years later the bluetooth is no longer working. I purchased another ROG laptop a bit later, and it is experiencing the same bluetooth issues conveniently after the warranty has expired. I contacted support a number of times, and ASUS was not accommodating. I purchased the device because I needed it immediately. I expressed to ASUS customer service that my need for a replacement computer immediately, however, I was told no, and had to send the laptop into the warranty department and wait TWO weeks for it to be returned. It was returned with the same issue!!! I had no choice at the time, but to accept the faulty screen tearing graphic's issues as a new part of my life :). The decision to not contact Amazon for an immediate return and refund eventually led to a computer exhibiting faulty behavior in many areas of Windows not isolated to the graphics errors before eventually having critical hardware failures of bluetooth, wireless, and graphics. To put this in perspective, I purchased a Dell laptop that lasted 10 years under considerably rougher usage conditions. The Dell laptop was only replaced for a processor and graphics card upgrade/update, not because of faulty hardware.

I believe ASUS is using poor quality motherboards and/or components in their relatively well priced laptops. I had been a long time fan of ASUS products, and considered them a leader in the sector of computer hardware and components, however, I recommend not purchasing from ASUS now or at any point in the future regardless of their past prestige whether real or imagined.

I warmly hope this review reaches you, and makes you smile :)