Vacuum is a piece of crap
358173
This vacuum sucks and not in a good way but more in the was that its a piece of crap. I purchased this vacuum at the end of May and the sucking feature stopped working by the middle of July, less than two months. Don't buy this vacuum!
4818751
We have to clean several components every time we use it. And within minutes it is clogged again. Can't get five minutes of vaccum time. Very lame.
3335444
Suction is very poor.  Does not bust the dust.  Takes a lot of time to clean anything and takes equally long to clean out the vaccume.
I will not recommend buying this product.
435363
Have had this vacuum for less than a year. I clean my 1000 square foot apt with it every week, dumping the canister after every cleaning. Recently, the vacuum stopped sucking and I called customer service. They told me that the tube was jammed and instructed me how to remove the tube from the machine; this is where Hoover failed. I told the agent that the plastic piece that connects the tube to the vacuum would not move, she told me that if it doesn't move, it must be clogged and this wasn't covered by the warranty. I asked her what my options were and she she I could go to the Hoover repair shop (in the next state) and pay them to remove the tube. I told her that it looked like if I removed the back, I would be able to remove the plastic piece and get a better grip. She confirmed this, but said it would revoke my warranty. I told her this wasn't fair as I could not remove the piece any other way. She told me that if it were not clogged, the piece would move easily. I gave up on customer support and hung up the phone. I then weighed my options: I could spend the gas money, tolls, parking, repair fee and time to drive to Brooklyn and have it fixed; I could buy a new vacuum; I could remove the back and fix it myself. I decided I wasn't going to give Hoover the satisfaction of getting any more of my money. I figured I'd take it apart and if I couldn't get it to work, I'd just buy another (more reputable) brand. So I took the back off, removed the plastic piece, cleared the clog and put it back. Then I tried to remove the plastic piece again to see if I could with the hose cleared, but it jammed in the same place as before. So I took it apart again, twisted the piece and guess what I found:  the plastic piece that connects the tube to the vacuum is lightly adhered to the vacuum, it's impossible to remove without using tools or taking off the rear of the vacuum. It is tacky/sticky when you touch it; it's not crazy glued, just lightly so, so it isn't noticeable at first. This isn't a design flaw, it was purposefully built this way to drive business to Hoover's after market repair centers. This is the dirtiest of dirty tricks that a company can pull and I will NEVER buy something from Hoover again. Hoover, you have lost a customer for life, and I hope to steer as many customers as I can away from your products and dirty business practices.
3012332
I bought this vacuum cleaner last October.  Do not buy this product!  It began falling apart as soon as I started using it.  The crappy plastic clip will not hold the head to the wand and no one has been able to fix it.  It is cheaply made and not really that easy to use.  Buy something else or you'll be spending alot of time going to the repair shop.  Electrolux does not want to deal with it and would not exchange the vacuum cleaner.  Next stop- complaints to consumer agencies.
922099
Had the stick for just over a month and then the vacuum part stopped.  However the carpet brush would work in the carpet mode, just no vacuum.  I followed their stickers, call us.  i did and amazingly got a real person.  The did everything she told me.  No vacuum.  The she told me to take it apart by removing 5 screws.  I should have realized at the time that there was a problem because it has 6 large screws and two small one.  I was to look for a broken or slipping belt.  I should have caught it at the time, because either of those the motor would still run, just no vacuum.  Finally ti got it open (there seems to be nothing on line to help one in this).  The vacuum motor is a direct drive -- no belt.  I will call them back tomorrow and update progress.  Unfortunately I think I know more about their vacuum then they do.
I decided to just take it to their nearest service center which I thought they would have told me in the first place.  Stay tuned
1749284
I haven't even had this vacuum for two years, and it has broken twice. I am upset because I spent more money to buy what I thought was a nice vacuum because I was sick of buying vacuums. But this one  has been way worse than my $80 Walmart vacuum. I take care of my vacuums too, cleaning the filters and canisters out after every use. So disappointed with this product and upset that I spend so much on it. I will never buy another Bissell.
1113755
DO NOT BUY THIS VACUUM!!!!!  Spend your money on something that will work.
This vacuum is lightweight, hangs on the wall nice,  very easy to go-thru-the-motion of vacuuming,  but you will not accomplish vacuuming the floor.  It will become wall art where ever it hangs..  I feel like I have a civic duty to stand  by a display of this machine at a retail store to warn people NOT TO BUY IT. The performance would have to improve to called it worthless.  DO NOT BUY THIS VACUUM!!  The only reason it gets 1 star is because I couldn't leave any stars blank.
4340298
I would not recommend buying this product ever. I called Hoover, who owns Dirt Devil, and learned that once the battery goes out you just throw it away because they don't sell replacement parts for the vacuum cleaner. I'm not real big on environmental stuff with this really chaps my butt.
1342420
In the 6 months we have gotten this vacuum we have had to replace a hose and now the adjustment knob broke off.  Since it is till under warranty the only way to get it fixed (according to Hoover) is to take it to a authorized Hoover repair place which is about 40 miles away.  At this point I would prefer to just get a new or different vacuum.  It's to bad thought cause you can not find many vacuums with bags any more.  The bagless ones are so unsanitary .
1498880
If I could give this product negative stars I would. Do not buy this. I repeat do not buy this. If you do buy this, and it turns out to be a crappy product, I am going to have to tell you "I told you so". If you have pets, this vacuum is not for you (I have 2 cats that don't shed that much).  For the first two seconds my vacuum has very high power and then it shuts down to half suction and finally sometimes it just shuts down completely on me. We have tried to contact Dyson to return the product but they wanted us to ship it to them, on our dime, so that they could fix it. I just used the repaired product, and it is worse than before the repair!!!!  I am extremely disappointed. I had begged my husband for this vacuum cleaner for years, he finally breaks down and buys it for me, and Now I feel horrible because it has only caused us grief. I have bought another vacuum cleaner, I think it's called a shark pet ultralight, for half the price, and no headache.  DO NOT BUY THIS VACUUM IF YOU HAVE PETS.
1889637
This vacuum turns itself off before Im done with my house and Im not able to turn it back on for 2 hrs. Im trashing it and getting s Shark
854346
I bought my Vacuum on May 19 and today july 27 It broke, I could smell something burning inside for few seconds and a weird noise. I need to replace it asap, I can't wait weeks and more weeks on a locall Makita service center, my grinder took over a month to fix it there. Makita I need to replace it asap!!!
4413134
Vacuum sucks OK. Service sucks big time. Small gasket fell off and was lost. Tried to get replacement part and, after two emails and an hour holding on the phone, was told that the only way to get the repair done was to take it to a service center...2 hours travel time. Not worth it.
1390660
vaccum part is very good, however I am constantly having to move the cord, and the hose is always twisting up, when pulling the unit the hose leaks air I would think that a company being in business this long would have made corrections to these types of problems. I feel for the money I paid for this unit it is not worth it. The carpet cleaner sounds like it is going to blow up when I use it and I can't get the sales agent to return a call. I am sure this unit will be out at the next yard sale.
944613
We've had this vacuum for around four months and its absolutely not pet friendly. Its horrible. Any possible clog has been checked and there aren't any, yet the by pass valve goes off and the vacuum become four times louder than it already is. If I bump something when I'm vacuuming litter just falls out of the bottom. Litter that should have already been sucked up. The suction is barely there now. Any pet fur I see I have to go over it at least three or four time to get it up. If you're using the wand good luck having the whole vacuum not fall over. The hose is shorter than short and hard, lacking flexibility. The vacuum is garbage. Kenmore is garbage. I'll avoid any other garbage they make in the future.
4635279
The vacuum it's self is only part of the problem. It's as advertised, plastic, flimsy, sucks well and has a nice long cord. BUT when the belt wore out, Eureka's web site told me they were on back order. Back order? It's the Eureka site, it's their company. What they want me to do is buy another vacuum. Stay away from the company. The machine is ok, not great but ok. The company is a greedy and wasteful.