Shoes too small return expired!
346658
Delivery was prompt and timely with the shoe in great looking but they are too small (size 11 not US). They were for a trip to San Francisco in Sept. so they were not tried on until April (return expired Feb 5). I now have a beautiful pair of shoes that can't be worn :-(
3328738
Very disappointed! I ordered this as a gift for my mother, and because of the return policy, by the time she got them and was able to try them the time for return had expired. She has this same pair in blue and they fit fine, but holding the gray up to them they are shorter.
620010
I often wear US10.5 shoes, but these shoes are too small, it's impossible to wear,too narrow and small, anyone want to buy pls buy a half large size at least. Seriously, i am angry now... The shoes factory are irresponsible, it's too small !!!!
1822455
This shoe was a half size too small.  Had to return for a larger shoe.  Amazon has a great system for returns - no charge!
3753522
These were too small and could not return. I did my shopping early for grandsons and because they did not receive these until Christmas we had passed the deadline to return. That was money thrown away!
2974655
WARNING! These run small (size 10 did not fit feet that wear size 9 street shoes) and if you want to return YOU have to pay for shipping. My cheapest option was $11! I buy shoes online often and I've never had to pay to return since shoes often don't fit. Ridiculous.
4476527
Purchased these boots, sz 10 ( I wear sz 9) They were way too small. I didn't want a refund, just exchange, and I never got a response to get the Return label. I call and left voice mail and emailed. No response. I guess I will have to sell or give away. Disappointed because these boots are really cute.
4130391
I usually wear size 7.5, but these shoes are too small. I need to return them and get s bigger size, I there weren't any return or exchange instructions in the package. How can I return them?
4354567
Unfortunately bought this for a Christmas gift. Opened it Christmas Day and had bought a 7.5. My daughter put them on, they're a size7!  Too small and now it says we ordered them too long ago so we cannot return them. Guess I learned not to buy gifts less than 30 days out.....How about put the right size shoes in the box??
989846
They were too small needing to send back to get a size 11.5. What is my next step to getting them sent back?
4666506
this shoes are too small, even when you spend some time studying the size chart and you think you have the right size, you don't! I couldn't returned this order because I am outside the US right now, and they are hard to sell.
4460846
I purchased these shoes on Dec 17 for my 5 year old daughter for Christmas. My daughter opened these shoes very excited. But much to her dismay, they didn't fit. They were WAY to small. For like a 2 year old. I contacted to company and they said that I was too late, that I couldn't return the shoes because they have a 7 day return policy. Well, the seventh day was Christmas Day. They were still unwilling to work with me because I didn't contact them until 2 weeks after Christmas. Please don't buy these shoes and don't buy from this company. They are not customer friendly.
3790278
We measured carefully according to the directions on Amazon website. Yet the shoes turned out to be too small. Now we will have to return them.
3237490
These shoes are really cute but run way too small. I usually wear an 8 or 8 1/2 so I ordered 8 1/2 thinking I would be safe. But I could barely squeeze into them. Maybe a 9 1/2 would have worked, but apparently that wasn't an option. Since they come from China, the return shipping was too costly to make the effort worthwhile. They gave me a small credit and I donated the shoes to Goodwill...
2955515
the size is too small for me. I'd like to know how to return back and change the shoes .thanks
3900355
I am an early bird Christmas shopper and ordered my son a pair of these shoes from this company in AUGUST.  Since they were a Christmas gift, I did not give them to my son until Christmas day.

After he opened the shoes (LOVING THEM) we realized that they were too small.  I contacted the company to see about EXCHANGING them (NOT RETURNING THEM...JUST AN EXCHANGE) and they refused!! I told them that the package was not even opened and the shoes were never worn but they still denied my EXCHANGE. I was told that they have a 30 day return/exchange policy.

This policy is wrong especially under the above circumstances (item being a holiday gift, unopened and unworn). This policy irritates me even more as I ordered a similar pair of Rainbow shoes for my daughter from a company called American Sole (who had the same return policy as this Flip Flop store) and they took my exchange!

Overall, my fault for not reading the fine print but I want to make it known to anyone who may purchase from this company in the future that they extend no courtesies in any situation.  Would NOT suggest this company to anyone.
598404
I received the order but they are a size too small I am an elderly woman and I don't have a way to return the merchandise again please give me some advice as to what I should do at this point I need a size 11 instead of a site 10 the shoes run small