These things can happen sometimes even with the best electronics. So we called support
359699
There is a glitch in the circuitry which made the lights consistently turn on,  even when the unity was turned off. It became impossible to turn the lights off. That's OK. These things can happen sometimes even with the best electronics. So we called support. Great response from the support guy: "No problem, we have encountered this glitch before and will send the parts in the mail. And it is easy to install". A week passed and today we received the parts. See first picture. I know how to replace the wires so no problem. Oh well, it looks like the circuit board is used, and there are no instructions, and there is only one control panel even though the unit has two; but if it works, great. I decided to replace the components first to see if it would fix the problem. It may have, but we do not know because only one of the control panels worked. I thought then maybe that was why I only received one. So I tried very hard to replace the one that wasn't working. It just doesn't fit. It is the right size, but it is clear that it requires a factory install or an install by someone with specific tools. See pic two.

This unit and the service is a joke and it is too late for me to return it. Old parts, no instructions, false statements by representatives.
3410147
It works as it should, and if there is ever an issue, Ring customer support goes out of their way to resolve it for you.
1854650
It maybe my equipment as it did work for a while. I'm keeping it even though I got another model from  bestbuy.
2174608
This was really fun, it was my first time soldering or doing anything with electronics, email support from the company was super helpful and responsive troubleshooting problems and walking me though getting the thing working perfectly. Sounds ripping, look forward to the next one.
1002716
Excellent product, helpful tech support, would do business with anytime.
2927562
Good value.  I needed to call support for something, and they were really great!
3161016
We had a problem with the first system. J-Tech replaced it at no cost to us and this one worked right out of the box. There tech support is grate. They have the best support that we have ever had . We are happy with the new system and would go to J-Tech the next time. Out Church really enjoys the quality that is in this system.
2035127
This is a fantastic device!  I have it hooked up with two monitors (HDMI and DVI), a keyboard, mouse and printer. I swap two different laptops with it.  It is great!  When it arrived with a disk with the drivers on it and no URL to download, I called the support number to get the download site.  The tech support is incredible.  The person stayed on the phone with me while I installed the drivers and made sure both my computers were working with the docking station.  Amazing support!
70351
It is awesome!  I had a problem, but it was caused by me, and I had to call tech support.  They were awesome and I was able to fix the problem instantly!  Thank you Cybertron for being an company with ethics, skill and support!  BTW...The machine is incredible.
2152987
The protection its self was fine, it was the support that I have a problem with. I have small specs in the view and contacted all the email and phone numbers supplied for help to fix instead of returning, none were answered. Now I feel it a quality product with poor support. I would have given 4 to 5 stars if support had been supplied.
4490900
Stellar performance, great support, and amazing price.
2383239
Sometimes this product does not act like it will work. Then it starts working. When it works, it is great.
3735805
When it comes to electronics they seem to pack them well.  They look to be a bigger company and they have the right people that they need. In this thay seem to have  the right people in charge of making things right.

For humanity is sometimes faulty whether it be a slip of the keyboard key or grabbing the wrong unit to ship.  That have all the inventory labled.  They are indeed trying to do ear free.
766774
I bought two of these units recently and I am happy with the performance.  A few days ago I had a power supply fail on one of the units.  I e-mailed the manufacturers support and got an e-mail back the same day stating that they had shipped me a new power supply via Fedex with no questions asked.  The new ps arrived yesterday and my extender is back up and running.  This was so refreshing after dealing with support from other companies.
4331409
It is a big help for sure when it connects. I am not the most computer savvy person, so at times I have trouble reconnecting, but when I do I couldn't ask for anything better. Thank you.
55541
We've had several of these. They're great when they actually work, which most of them do.
1818824
Sometimes tangible things brake or stop working. It is not about the product or the fact how long it will work bc neither of us knows that at the time of purchase... but rather how the event is handled by the supplier...
My experience is beyond the best. I would not expect resolution during the weekend, but my inquiry sent on late Saturday about not working electronic collar was resolved by early Sunday...
Outstanding experience.