Beware of Smooth Fitness
349288
I paid $1,574 plus $200 for set up and delivery.  The 2 men who delivered had NEVER set- up a Smooth Fitness before.  The 2 men got into an argument and one left leaving one man and myself to put the elliptical together.  Forget the 10 yr parts warranty and 2 yr labor warranty....they will NEVER return your calls...so their warranty is a joke.  I have been trying for 3 weeks---emails, answer machine messages and 2 times  talking to a live person.  Yet Customer Service  will not return your call.  Finally I contacted BBB in PA. and filed a complaint...Not to my surprise Smooth Fitness  had 32 complaints  against them.  ORDER YOUR MACHINE FROM ANOTHER COMPANY... THis company is dishonest and does not care about you after they have your $$.  Still waiting on the $100.00 for referring another person which I was promised!
4974941
I bought these from Amazon in April, 2009. I used them for jogging and exercising in general. Working out 3-4x a week they lasted until Jan. 2010. Wow. GREAT quality there. Oh, and the kicker? I emailed Ety to get a warranty return and was told they wouldn't honor their warranty. Nice, huh? For this price I expected Ety to at least take care of their paying customers. Needless to say I'm not stopping at Amazon.com with my story. The email I got from Patsy at Ety listed a ton of exclusions to their warranty return policy...none of which are on the website when you are researching for an order. The website makes it seem like they'll warranty the product from an authorized reseller (amazon) for 1 year. So I was sold. I guess I should say I was TAKEN. ETY will NOT get my money again. They are a good product but the after-sale-service is what makes the Internet so frustrating, no help at all. BUYER BEWARE!!
J
3477627
First, I did not purchase through Amazon. For the pros, super smooth peddling even while changing tension. There are a ton of adjustments to get it set to your body. Now,for the cons. Sent an email to the manufacturer a couple of weeks ago and have had no response. And, there is a huge design flaw. The left pedal will begin to loosen and will eventually fall off. To remedy this, when you feel it loosen up, and you will feel it, use a 8mm allen wrench to tighten it. Keep it handy because it will happen again.
4897611
We bought this bike, for the affordability , quietness and ability to store it.  We loved it UNTIL the gears started slipping about 5 months after we purchased it.  I called Exerpeutic company (seller), and wrote an email as the website suggested, with NO response.  I then had to call customer service and leave another message.  After calling a third time, I got a woman with customer service, who basically told me that the bike was only good for 90 day purchase, but she thought it was the belt, and was willing to send me a belt at NO COST...really?  I don't fix bikes for a living, and let her know this, she basically told me that was my only option.  They DO NOT stand behind their product, and their customer service stinks.  My husband decided to try and change the belt, so I helped him take the cover off, and basically what we found was the belt was torn up, and it would take an act of God to fix it.  I would NOT buy this bike or from this company EVER again...
988810
I bought this elliptical three month ago unwilling to pay big bucks (over $1,000) for recommended models, hoping to make an exclusion from the rule.

No, it did not happened. Starting with the errors in assemble instrucions in the manual, inaccurate display readings, and so on, ending with a squicky and noisy piece of ... equipment.

Their customer service is just a place to order parts, although they sent me some parts I broke when assemling - a threat on the bolt, a couple of broken (by me) plastic part. I noticed that I'm using this machine more rarely because I just don't like the way it works.

If I new what I was going to get, I did not buy it.
3630849
If you are considering purchasing a treadmill made by Freemotion, do yourself a favor and buy it from another manufacturer.  I purchased a very high-end treadmill from them and it failed after just a few months of use.  I have now been waiting over a month for them to replace it as it is under warranty and they have not even been able to provide an estimated time of arrival.  Terrible service and a poor product.  Previously, I had a Life-Fitness treadmill and it was good and the customer service was excellent.  Should have purchased another Life-Fitness
1634223
I have been using this for several months now.  The voice prompt is annoying.  The software doesn't pick up movements very well.  For example, in the squats or other exercises, unless you move exactly like the "coach" you lose points.  Sometimes, the program doesn't even pick up the movement and will say things like "raise you arms - keep your arms raised" while my arms are as raised as they will ever be.  At other times, the same movement will give me a perfect score. There is not flexibility in timing it seems.

From a functionality this doesn't work very well either or you need to be patient. If you are in an exercise, you can't change you mind and exit out.  There is no way to explore what an exercise is before you decide to do the exercise. I have tried waving my hands and the controller to go back.  Also, when you say "goodbye" and step away, the voice prompt say "I see you have left and will wait for you to return" while the credits are rolling and goes into "pause" mode.  The thing to do is just shut the system off when you are done which seems ludicrous.

It is OK for a workout as long as you know what to expect and don't mind exploring the exercises to the end of each routine.

The software does not customize the program based on your height, weight, age, etc. although you can program this information. The exercises are all exactly the same and there is no difference in intensity based on your profile. I think they can improve on this aspect so that you actually get a workout which addresses you age, health and abilities and not ask you to do things that you may have difficulty doing.  For a couch potato this software should not expect the same level of performance as it would from someone who is athletic.  Several of us use this program, each with their unique profiles registered and yet there is no difference in workout intensity.
2440319
The same thing happened to me.  Ordered about one month ago (that would be just the one tape).  Today the UPS man pulls up with another box full of tapes and resistance bands which I did NOT order.  I have never "fallen prey" to some program like this and I've been around a while.  They are essentially stealing your credit card information and continuing to charge on it, plain and simple.  I guess I'll be contacting the Better Business Bureau too. Oh, and to answer the question that one person keeps asking "are the videos any good/just review the video.......?".  If they were any good do you think they would have to do business this way!!!!
2115415
This review is not so much about the product as about the company selling it-Smooth Fitness.  This company has had our money for about 3 weeks and has still not delivered the machine.  They no-showed on the initial delivery, then have not followed up on a machine that is supposedly "lost in transit without a trace".  This is not a postcard to Aunt Betty, it's a 400lb, $2,500 machine that we paid a significant amount of additional money to have delivered promptly and professionally set up in our home.  I am recovering from a knee procedure and am anxious to rehab...

Absolutely zero follow-up by Smooth customer service, with all attempts to locate the machine, or get any sense of status being initiated by my wife.  No follow up whatsoever by Smooth.  So after all this time, we still have no delivery, no estimate of delivery, nor can we get a phone call returned or initiated by Smooth Fitness without pulling teeth.  Is it possible they never shipped it and are perhaps playing cash games?  Hopefully not.  Nonetheless, best case Smooth Fitness does not follow up, is fairly rude when they do, and seems wholly disinterested in customer satisfaction.

So we may not have our machine yet, but at least we have wasted a lot and time and effort trying to find out where it is...all the while they have our $2500 in pocket.  Nothing concerns me more than poor & disinterested customer service on high ticket items.  I feel obliged to let prospective purchasers know how poorly we have been treated by Smooth Fitness.  My next step is to see about canceling our order via the credit card company and look for a better company (another time-consuming hassle).

Perhaps the elliptical is pure bliss mechanically, but if you do choose to buy a product from Smooth Fitness, I recommend you put it on a Visa card (or similar) where you have recourse for non-delivery or other incompetence-related issues.
2909631
If you have and are thinking about purchasing it you may want to take a moment to read this Shake weight review. Itll save you both time and disappointment!
It seems that you cant watch any channel on television without running into a commercial or infomercial for the Shake weight fitness product. Now, someone at first  this seems like a ridiculous piece of exercise equipment.
Using this product resembles  someone performing a sexual act in some of the exercise movements. However, the clever people behind this product have taken advantage of this in their commercial and it has boosted their sales and probably increased the products publicity as well.
The product itself looks like a dumbbell however, it does have a spring on each side. You use this product by shaking it in various positions and this tones your upper body, arms, shoulders and chest. Unlike a normal dumbbell, you don't lift it but Shake It.
According to the company, they claim that this will help you build leaner muscles because you are utilizing a concept that they call "Dynamic Inertia." According to their claims, shaking will produce more muscle and strength gains than using free weights.
This claim is highly suspect since in order for muscles to grow they must constantly be put unde increasing resistance. This means you need to use more resistance or weight each time you exercise otherwise the muscle will just plateau and you will experience no further growth in muscle size or strength.

Don't waste your money on something that will only be collecting dust after using it a few times and spend it or add the funds toward something that will actually work and give you results over time and that has more options on testing out your muscles!
385813
This almost got sent back and a 0 rating. so glad I gave it one last try.

The purpose of this purchase was to monitor my heart rate while performing my newly purchased DDP Yoga - great workout if you haven't tried it. Being pretty out of shape I wanted to monitor my HR while exercising so I knew when to back off to keep things safe.

First I tried to get the DDPYogaNow app to pick the HRM up. It detected it sometimes, couldn't find it others. Even when it did detect it, there was no readout. I tried it resting, mid workout, post workout. I followed all the steps in the instructions. Nothing. I tried at least 10 more apps. Still nothing.

I tried to return it through Amazon and got a message saying due to special handling it couldn't be returned. I emailed Amazon, who put me in contact with the seller. They provided return info, but it took a few days. During the wait I decided to try it again, low and behold we had life. It worked like a charm.

Suffice to say I didn't return it. I wear it every workout and it's only failed to pickup once in last 3 weeks. It will occasionally drop the heart rate to 0 on the readout for a second right at the beginning of a workout, but once I get moving it keeps reading and is pretty accurate. Given that other HRM's go for upwards of $50 and this was around $6 I can put up with an occasional glitch.

If you get it and it isn't working for you, persevere. It will save you money in the long run.
2357840
I would have given 5 stars for the watch itself, however there are some real issues with syncing with My Fitness Pal and other fitness sites. What happens is that if I walk and it burns 200 calories, it will sync with MFP and show 200 exercise calories burned. If I then do more exercise and burn 200 more calories, MFP will show 0 calories burned. After the first bout of exercise, all further exercise is subtracted from the first. I checked to see what is coming in from Withings and the numbers match. Inaccurate numbers do not make a good product.

I reached out to support on September 21st, which was the day after I bought it. They finally responded 9 days later saying the volume of support requests is very high causing the delay in answering my request. I was asked for screenshots of what is happening when my watch syncs with MFP, which I sent, and was told they would get back to me, but never heard another thing. Making matters worse, I have a Withings Scale and can either sync both, or sync none. I ended up having to choose sync none, then enter the numbers in manually every day. I gave up, so disconnected my watch from the Withings app, so that at least my scale can sync properly.

Today, I sent an email to support as I decided to buy a different fitness tracker so I could finally track my exercise correctly. I let them know that since it is so hard to get support, and even when you do finally get through, go through the work of documenting the problems, you then hear nothing else from them. In todays email I let them know I was not satisfied with their product and would like to return the watch for a refund. They responded this time within minutes to let me know that I would need to try to return it through Amazon. Love the watch itself, but could not recommend this watch due to inadequate tech support, and inaccurate numbers on syncing to fitness tracking sites.
2287580
Everything was working great until a month ago. The treadmill just stopped working and shut down during a workout.  Tried to restart and begin another workout, but as soon as I hit start the machine shut down and rebooted. Called NordicTrack and they said it was the controller.  They sent me a new one and that did not fix the issue. They then sent me a new motor, because they said that must be the problem. New motor still did not help and the treadmill will not run.  Called again and they are now telling me I need to lube the treadmill, which to me does not seem like that will fix the short that seems to be occurring. Considering the treadmill turns on and the brand new motor just makes a loud thunk noise. Technician came to install the new belt and he did not even attempt to do so, because he said that was not the issue.  He said that I must have received a "bad" controller.  He said he would have a new one ordered.  Luckily I called Nordictrack two days later to see what was going on because they had not ordered a new controller!  They told me the technician has to get a voltage reading which I am still waiting for him to set up a time to get this reading before I will get another new controller.  I am beyond disappointed with the service of Nordictrack.  I have been without a working treadmill for over a month now and it doesn't seem to me that they are going to be moving things much faster.  I would never recommend by this or any Nordictrack product ever again.  When you paid a bigger price for a product you expect for it to work longer than a year or for the customer service to be a little more helpful.

--Update still waiting for it to be fixed.... technician called and cancelled appointment end of November, couldn't come "my way" until end of December.  When it came for the day of my appointment in December he called as delayed it to the following day.  Finally arrived and said that not the issue was with the screen and not with the motor, controller or belt. Now I am waiting for the screen to arrive and them I'm sure for a few more weeks until the technician can make it to my area to install.  I would never buy a Nordictrack again.  I have been without a working treadmill for almost 3 months now.
121123
I belong to any 24 Hour Fitness Super Sport, Sport, Ultra, and Active. I generally attend five different gyms throughout the week. The Downey, Whittier, La Habra and Puente Hills gyms all have the Precor recumbent bikes so I have access to dozens of them. All of them are new as the gyms just got them. Not one of them is calibrated correctly. If the heart rate monitor works they are usually way off. Today my maximum heart rate measured at 108, yesterday on another machine it didn't register at all. Enough said about "POLAR TECHNOLOGY." For my 60 minute intense workout it tells me I burn 10.5 to 12.5 calories per minute for the same intensity. Nothing is accurate with these machines and they are new. Remember I have access to dozens of them so it's not like I tested a lemon. They are all lemons poorly designed and unreliable. Since the Precor does not respond properly I currently wear a Fitbit for heart and calorie monitoring.
1590081
What they don't tell you until you order is "you will get better results if you do 20 to 30 minutes" and order more work out routines!  The problem  I had as an older person is I couldn't actually get safely into many of the positions since I have mild arthritis.  Since they don't provide alternative or progressive movements you don't get results in 10 minutes you get frustated!  The resistances bands are too short for a tall person and made of cheap materials (when I returned the "system" I didn't even keep them even though this is allowed!).  I am a 5'8" female with years of exersizing experience, on my own with machines and using videos.  I'll stick to Denise Austin pilates.  The best exercise is one you can actually do and will continue to do.&nbsp;<a data-hook="product-link-linked" class="a-link-normal" href="/10-Minute-Trainer-Tony-Horton-s-Workout-for-the-Busiest-People-Fitness-DVD-Program/dp/B0016PWG7S/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">10 Minute Trainer: Tony Horton's Workout for the Busiest People Fitness DVD Program</a>
1035995
A four star rating.  I have to qualify that.  If all I want is a standalone machine to work out on, this is a five star machine.  But, the Fitness Club and computerized system - junk as far as I have figure it out.

I delayed reviewing for two years to make sure I could do a good review.

For walking or running, it is smooth and reliable.  I like the many different workout profiles shifting speed and incline and they stand the test of time.  If that is all you want, buy this machine.

But, they ship it without a USB storage device when using USB is supposed to be central to using the Fitness Club and better managing your workout and physical fitness.

So I bought a USB stick and followed instructions.  The machine has never uploaded a workout to the stick following all the instructions.  And frankly, that makes this machine worthless for fitness management.  The interactivehealthpartner website would be a good tool if I could just get the link between machine and computer to work.  Several calls to the company and I got the idiot treatment.

So, summary, I can't recommend or not recommend this machine.  I assume there is an included cost for the membership and electronic brains of this machine and membership.  Thus, for just a machine I would look for something cheaper.  For a machine with all the bells and whistles, I'd buy something else that really works and at least includes a 5 dollar USB stick!
552714
Not recommended. I have several Denise yoga DVDs (which I like) and this one has the exact same poses (which was disappointing), except these moves are done super fast-  These yoga poses are not designed to be done fast, so I feel it is unsafe and could cause injury. Please know that I am fit and exercise daily.  I will not use this DVD but its not worth returning it.