Poor Customer Service and Warranty Repair
346757
This is the second Delonghi Dehumidifier I have purchased.  Older one works great.  Bought this one as a gift for my son and he's had nothing but problems.  Called Delonghi customer service, they said it was under warranty and he needs to ship it to a service center in New Jersey.  Stated they would email him a return label.  It's been over 3 weeks and no label has been sent.  Called twice a week, they say they will email it, then nothing.  Told 3rd party sends out shipping labels.  Nothing.  Have removed all junk mail filters.  Nothing.  Be careful buying.  Customer service cannot be trusted.
2571473
Enjoyed the computer until I had difficulties necessitating 2 service calls the first year.  Next the port for charging broke off and I was told that it wasn't under warranty!  Should I spend over $300 to repair a computer with so many issues.
253830
11 months after purchase stopped working.  I'm three weeks into a warranty service case and can not get it fixed.  They stopped replying to email and phone messages.  I can only guess they are overwhelmed with too many broken machines?
1657975
My computer failed 2 weeks after finished warranty. I called them and they are charging me $510 to repair it, even that is their fault. My screen is turning off all the time, is something related with inside the computer.
142869
This phone worked great for 5 months. Suddenly, when you press the "Talk" button to turn it on, nothing happens. Incoming calls still worked fine. I called Sony customer service. They could not troubleshoot the problem. Since the phone was still under the 1 year  warranty, Sony customer service told me to take it to a Sony Service  Center, an hour's drive away. When I got to the Service Center, they  refused to repair the phone under warranty because I did not still have the  original receipt. They offered to fix the phone for $70 (I only paid $60  something for it new!). I asked if they had the information from the  "Warrranty Registration Card" I mailed in when I bought the  phone, hoping that would provide evidence of when I bought the phone. The  service rep told me "I honestly do not know where those cards go  to."  I learned two things: 1. Save your receipt. and 2. Sony customer  and warranty service is severly lacking. I won't buy a Sony phone again.
3762303
Though initially thrilled with the feature-set: ogg, flac, 20gig, 16 hour battery, ethernet -- my enthusiasm for this company and this product has sunk very low.

Although I never did get the ethernet port to work, I was quite happy with the karma's performance and usability until, after six months, the unit's hard drive said its last hallelujah. Only then did I notice the suspiciously short warranty on this christmas gift. A 90 day warranty on a three hundred dollar mp3 player?

I've kept the firmware up to date and have not abused the Karma, though I have regularly used it while jogging and in the car.  Sure, maybe you're not supposed to jog with it, but if the karma is that fragile, who would want it in the first place?

I'm forced to wonder whether Rio knew they were selling an unreliable product.

Update:  Just talked with Rio Customer support.  They called me back within 24 hours of my support call.  Their response was slightly better than other reports I've read, with the following option being extended:

- Return the player with a copy of the receipt and receive a refurbished replacement for $125.  The 90-day warranty is renewed for the replacement commencing on the unit's ship-date.  No extended warrantly is available for purchase, so if the unit fails again, another replacement must be purchased.

 The customer service representative was unable to tell me whether Rio had determined the cause of the many hard-drive failures that plague this product, or whether they had found a solution.

Given that, I'm very reluctant to spend $125 plus shipping to receive another karma that is very likely to suffer the same fate as the first.

I would raise my rating from 1 star to 2 since the support, though very poor, could have been worse.
2601572
About The Unit:
I bought this unit on 8/31/16 it arrived unlike a lot of customers undamaged. I did all the recommendations according to the user manual before adding anything to it. Seemed to be a perfect buy. However on 8/20/17 I noticed that the unit was making a clicking noise every 5 minutes or so, FYI ( I kept this unit inside my kitchen from day one so no outside heat or humidity could effect it ). I went over to the unit and saw both lights where illuminated which I found odd since the compressor wasn't kicking on. Unfortunately I did not catch this in time apparently because slot of the product I had in it was already defrosting.

Warranty Process:
I checked user manual and found out it had a 12 month warranty. Luckily I was right under the 12 months by 11 days. I called the number for warranty support didn't get through for two days. When I finally got someone on the phone which I took almost an hour to get through they had me do what other customers had mentioned to try and reset the unit. But what they didn't mention is that they wanted you to wait 6 hours or more before you called back to see if the unit would kick on and start freezing. After all that still didn't  work. So I had to call them back took forever then to my disbelief they told me that I had to email them with the work order #, repair #, proof of purchase, serial #,  model #, address, date of purchase and a description of what the unit was doing. ( I'm thinking to myself what's the f***ing point of the support center then. ) I emailed them the info and a auto reply sends back saying it will take 5 to 10  days for a reply. Exactly 10 days later I received a email asking for the exact info I already had sent. So I sent back a email saying I already sent all the information you are asking for in my first email. It took another 2 days for them to respond they are having me cut the cord and take of the serial # plate and send that in by mail with a tracking number ( which I have to pay for ) for them to refund the money.

All in all I don't recommend you buy this unit I personally think Amazon should steer away from even selling it considering it's a lemon and the manufacturer knows it.
2111579
I purchased this elliptical in April of 2008.  Over the last couple of weeks it began to make a loud knocking sound every time I used it.  I found a broken bolt from the pedal mechanism on the floor when I investigated the problem.  I made several calls to Keys to get warranty support as I am within the warranty.  They have a message on their voicemail stating they are moving offices and won't be taking calls until after 11/24 (It's 12/3 today and the message still hasn't changed).  They haven't responded to any of my emails.  None of the local repair companies will perform warranty work on the machine so I now have to pay out of pocket to have it fixed.  It will probably end up costing me upwards of $200 for something that should be covered under warranty.  Ridiculous.  Stay away from this company and from their products.
4933788
The product is great when it works but BEWARE if it breaks and you have to try to get it warrantied.  I have never in all my 35 years in business had a company so unapproachable and so difficult to work with.  Believe me, just buy a new unit, it will be cheaper.  You will spend hours on chat (the only way they can be reached) rebuilding their unit for them, downloading software and putzing with the unit.  Even after it fails again they are not willing to replace it unless you fill out some type of RMA request form, they take two days to decide if they want to act on it and maybe just maybe they might condescend to allow you to send the unit back for evaluation.  I had to badger them for at least an hour on chat before they would even agree to allow an RMA.  Then I found out about the RMA process which is ridiculous.  In other words, their warranty is non-existent.  I will NEVER use Ubiquity again!
4405777
ASUS has the single worst customer service and warranty program I have ever had to deal with. If you do buy their product, you'd better pray that you don't have any problems with it, because you won't get any help from ASUS. In the year that I had one of their laptops, mine broke down 5 times. Every time I sent it into their 'service' center, the part they replaced failed again within months, or even weeks. At the end I was so sick of spending hours and hours on the phone with them, paying to have my laptop shipped back time and again for repairs that I gave up. Amazon was great enough to offer me a partial refund for the unit, but ASUS refused to do anything. They also promised call backs from supervisors on at least 3 occasions and I still have never heard back from them.
Please save yourself the horrible headache and loss of data and time. Stick with Toshiba, or really anyone other than ASUS.
4280327
Had two weeks and now I have to send it back for repair and I have to pay shipping to send back and under warranty and also extended warranty
2793866
Worked until almost end of warranty and company not answering calls.  Company does not back their product.
3582400
After 8 months of very light use, the headphones started to have intermittent connection issues. Last week, after unplugging the headphones from a laptop they left the centre piece of the headphone jack in the computer. Carefully removing it, it is possible to put it back, but clearly it is disconnected. Contacting support they offered to sell me a repair at 75 pounds, more than 50% of what I paid for these bloc and roc Galvanise S2 headphones and multiples more than the 2 pounds for a jack replacement. I explained that this was a manufacturing defect and they should replace it under the terms of the warranty and separately the 2015 Consumer Rights Act. The customer service agent Scott insisted that it was user that broke the jack. There is nothing in their documentation that suggest that you are not permitted to unplug the headphones or void the warranty. The fact that other users have experienced exactly the same problem would suggest that they're telling fibs.
2454374
Not a bad TV itself for the price, but customer support for warranty issues is the absolute worse. Mine won't find any channels during an antenna scan and the manufacturer has been giving me the run-around for 5 months.
484148
Although this review is based on the Canon Powershot A85 Digital Camera, it is mostly a review of Canon itself.

I purchased the Canon A85 Digital Camera in 2004. Everything was fine until August, 2009 when the camera began acting funny when I would turn it on.  It had a whited out display like an iris that was open too wide.  This was intermittent and if I turned it off and on a couple times it would usually come on.  Then I took some pictures of my house.  The blue sky came out purple and the white trim came out pink!  Eventually the display became all black with horizontal white static lines upon power-up.
To make a long story short, all of these problems were due to faulty vendor-supplied CCD image sensors that Canon had installed in more than 25 of it's Digital Cameras and Camcorders.  Because Canon determined that my camera's problems were due to this faulty part, they repaired it and paid for shipping both ways regardless of warranty status (mine was about 4 years out of warranty at this point).  From my finding the Service Notice online and calling Canon to receiving my camera back repaired took about 3 weeks.  I actually didn't get it fixed until November because I was debating whether to get it repaired (unaware of the faulty parts/free repair) or upgrade to a digital SLR, but decided I couldn't afford the upgrade at the time.  When I contacted Canon and they determined that my camera qualified for the rapair, they offered me some other presumably higher-end cameras, refurbished at additional cost.  When I declined they proceeded with my repair with no further questions.
Two weeks ago a friend of mine told me that his $600 plasma TV died suddenly a year and a half after he bought it (six months out of warranty).  When he inquired about repair he was told that that is the typical lifespan of that type of TV and (naturally) it would be more cost effective to replace it than to repair it.  Canon could have chalked this problem up to planned obsolescence, just plain bad luck or customer misuse.  What they did was step up and stand behind their product.  The replacement of all of these components, not to mention the two-way shipping could not have been cheap for Canon to absorb.
I also want to mention Canon's customer service.  Customer service in America in 2009 in horrible and has on more than one occassion caused a business to never see any of my hard-earned money again.  I had to call Canon on the phone twice.  Both times I was able to speak to a human.  Both times!  Both of them were polite, informative and understandable.  Canon's customer service could not have been better!  Canon has won themselves at least one loyal customer, and I hope many others feel the same way!

As for the Canon A85 itself, this is my first digital.  After clinging to my 35mm Pentax ME Super like a baby to a blankie, I finally broke down and went digital.  At 4 megapixels the picture quality is good as long as you don't try to go too enlargement-crazy.  Auto mode is pretty idiot-proof and works fine for most situations .  There are several special modes including Night Scene, Fast Shutter, Slow Shutter, Stitch Assist (for combining multiple shots into a panorama), Indoor, Fireworks and more.  I haven't even tried most of these because Auto mode is so all-purpose.  Manual mode is just what it sounds like allowing you to customize all settings.  There is even a Movie mode which shoots video and sound.  The video looks good but is limited to the size of the memory card and it goes fast in this mode. The microphone picks up whatever is closest to it, including moving your hands around on the camera.  But hey it's a digital camera, not a camcorder, so this mode is kind of a bonus anyway!  Available separately are Wide, Tele and Close-up lenses to add to the A85's versatility.  All in all I've been very happy with this camera, it's functionality and picture quality.
3062634
It worked great for the first six months and then lost its special no tipping grip.  I thought not a problem since it has a lifetime warranty.  I submitted a warranty claim on their website and received an email that said "A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours)".  I waited for over a week and then left a message on the "Get Mighty" website for a status.  I received a response from the founder (Jayme Smaldone) letting me know that he will have Val work on my warranty request immediately.  That was over two weeks ago (August 17th). Total wait time is one month and counting.

Bottom line, good product (when working) but terrible customer service and support.  Loyalty is built on customer service and this company sorely lacks in this area.
2031959
The light was GREAT, at first. Then months before the warranty ran out, it stopped working. I have no clue what's wrong with it. The down side to this light is that it's hard, almost impossible, to get customer service. I sent an e-mail about what to do since the light was still under warranty, no answer. Another e-mail, nothing. Then, remembered I bought it on Amazon, so I went to that site and wrote another e-mail.

Finally, about 6 days after the warranty ran out (they started it the DAY I ordered the light) I received some contact from the supplier. They later informed me the light was "out of warranty". I e-mailed again and tried to plead my case...was ultimately offered a slight discount on another light. Why would I want to buy another one that won't work for too long?

If you read other reviews, you will find the same thing. It's hard to get service if there is a problem. If you buy with that in mind, then ok. I even bought a phone charger designed to charge the light if the solar panel stopped working, it doesn't work either. Don't know what's wrong, but I just know I am not happy about my purchase.

UPDATE 2013: Even though the company was not helpful, I read in another review I might be able to replace the battery. I did that with a battery pack found here on Amazon for $8.99 and the light works again. It was fairly simple to take out a couple of screws and plug and play on the battery. I would revise the review of the product, but not the customer service.