Shipping refurbished ones as new
341105
There are reviews that say some of these products don't work.
Well, mine worked the first time, but I did notice I was shipped a used product. There are multiple scratch marks on all sides.

Looks like all the failed ones are being refurbished and shipped again as new.
1035751
Ordered two of them.  One of them was new as expected.  However, second item was poorly refurbished unit with major scratches. Not cool,,especially when the units are marketed as new.
2602354
I ordered this item and received what seemed to be a refurbished one. I then got it replaced but unfortunately for me it also looked preowned. I decided to just return it all together after 3 tries. I'm not a fan of buying a "new" item and seeing marks on it or in one case grease prints.
4013582
They work fine. I thought they were new when I bought em. Maybe I misread. Timely shipping I cant be mad.
3112123
Although the phone works fine, it appears to be refurbished NOT new as advertised. I kept it because i needed it and did not have the time to return and reorder. We'll see if any issues arrise...
3992502
Bought two units both were what I believe to be refurbished.  Dont  mind refurbished  if you tell me they are before I buy it.
1060577
I was received this speaker today, should be brand new but I received used one. The turn off and on bottom a lot scratch, volume bottom lost and scratch, also the USB charger on speaker old, look like they used already. I pay for brand new at list I wish I got new, I don't want to pay new and get used one.
1736396
I find that the listing for this product is a little misleading. No where in the description does it say that you are purchasing a refurbished product. The way this item is posted, it appears the the product will be new. The product does work well so far, I am just not a fan of misleading information, and you are lead to believe that there will be a warranty, but the product is clearly labeled that there is no warranty, because it is refurbished!

The product arrived on time, and so far so good.
2531750
I thought these were premium new product. They were packaged sufficiently but the product themselves were covered with fingerprints and show signs of scuff marks, these look to be refurbished.
4084122
Ordered used,  good condition and received a refurbished product. Don't really care for this difference but it should be disclosed. Product works great and setup was a breeze through WPS; only one small scuff mark that can be seen up close, totally acceptable based on the product's description (used, good condition).  The amount of money I saved compared to a new product makes this an awesome deal.
769440
Mine was damaged in shipping, one of the feet broke off and scratched up the finish on the cabinet. Plugged it in anyway and created an RMA for it, since I couldn't locate the part on Sony's parts site, and I honestly didn't pay for a new product to come damaged. Amazon's return process seems easy enough though. I'm assuming they're shipping me a replacement pair, then I can ship these back, rather than ship these back and wait for the exchange, under the thrat of billing you for the 2nd pair if the first isn't sent back within 30 days of the RMA (that's pretty generous)

I'll give it a couple days to see if I get a tracking number...{update} Received tracking number. Looks like Amazon will indeed ship a new item to you before having to recieve the original. With that, hopefully at least 1 speaker arrives in perfect shape! {update} New pair arrived yesterday, inspected and approved. Well done Amazon! Got the other pair boxed up and ready to go back out tonight, so they should have it well within their 30day timeframe.

I'm a happy camper with that regard!

OK, now for the actual review. I've used these for a good week, and have watched a lot of movies, played some video games, and listened to quite a bit of music. Movies, I listened in a 5.1 setup, same with video games, and music I went through several different modes from 2-channel (L/R only), to L/R+sub and on up through all the modes that my receiver (Sony STR-DN1020) offers with my speaker arrangement (5.2 (I have 2 subs)). By themselves, they sound flat out amazing for what they cost. They may be lacking a *bit* of midrange clarity, but the combination of midrange and mid-woofer split the load for most vocals - and they do it well. The bottom end is deep, but NOT overpowering or boomy...adjust your system if it is, as you have it dailed in wrong. That being said, the bottom end is not overly tight (as in professional recording monitors-tight), but it certainly is tighter and deeper than most speakers I've owned over the years. The top end, while it advertises 50Khz, one can't hear above 20Khz, but, that being said, the tweeter is not overpowering the other speakers...all in all, I'd say these are VERY balanced between drivers, and give a good imaging effect - to the point where the vocals were centered enough that I thought maybe I was on the wrong mode (set on 2ch, though maybe I had the center channel active). All in all, I am very impressed with the audio quality, far and above what the price would hint at, and what might be interpreted as a bit of hazy midrange, might just be the audio that I was using when I made that mental note. Of course, this means more 'testing' ;)

For the price, you can NOT beat these speakers...and I dare say you won't until you spend at least 2-3x as much. Well done Sony!
3043899
I'm not sure whether it was the packaging or the facility it came from, but the box it came in look demolished and beat up. I had to double check my order invoice to make sure I hadn't inadvertently ordered a used or refurbished item. The product itself seems to be working fine(though it arrived not too long ago today). I'll write an update should I incur any problems. But with the box, I'm very disappointed.
1323574
I just put the new ones in a short time ago. They felt a little lower quality compared to the ones that were in there when I bought it but as long as they work, they will be fine.
4486888
If you are wondering about refurbished vs. new: mine arrived blemish free (as far as I can tell), and appears to function perfectly.  So save some money.
109422
I have found the remanufactured/refurbished work well also at about half the price, the "compatibles" were not.  Get the refurb until the compatibles get better.
4769755
I bought the used conditions for Pretty Good and Good and it is actually cheaper than buying the new ones. And the used ones don't even look like it been used. But there is still a possibility it might have some wear and damaged that is obvious it's used. I recommend getting the used ones :)
3861562
A Bit Disappointed,
 Advertised as new,
 but obviously refurbished..... with original label torn off!!!
First of 3 appears to work just fine!
Hope others will be able to be stored.
Wrote to company to complain about false advertising....."New" vs obviously
"refurbished"........
NO RESPONCE!
Item does function well.