Good shoes, BAD return policy
348237
Ordered 2 sets of shoes in a size up which is recommended by the seller while selecting the size.  When shoes were received they were WAY too big (fell off her feet).  Started the return process and found out they charge a 20% restocking fee.  Seller refuses to waive the fee even though it was their mis-information that led to the sizing issue.  I'm keeping the shoes as they are very cute, look well made & I don't feel like I should be punished for the company's mistake...just very disappointed in the customer service aspect of this transaction.
1983261
I return the shoes as they look cheap and were somewhat small.  You have to pay for shipping to return them so you have to remember that when purchasing if your not sure and you hope you like it.  Also I can to contact them a couple of times to get my refund.  It was over 30 days after I return the shoes before the refund was process.
3144627
I really like these shoes but they were not new, someone had obviously returned them after wearing them. I paid for a new pair of shoes and did not expect to receive anything less.
2044782
Shoes were sized differently than expected; return from US was $75. Not worth it. Just going to donate them.
3034208
I need to return it is too large, the problem is that i cant return it beacuase it cost the  same that i paid for the shoes... i need my money back !!!
3996753
I just received these lovely shoes from Amazon & immediately tried them on. Normally I wear a 8 1/2 shoe either in a B width or a wide width, just depending on the shoe. I read how these shoes ran narrow and that you should go up at least a half a size--so I ordered a 9 W. These shoes were too short even though they were larger shoes than I normally wear--they cramped my toes up against the end of the shoe. And talk about narrow, I thought I had made a mistake and ordered the wrong width--but nope, the shoe box that the shoes came in stated that they were 9 W. Thankfully Amazon has the best customer service in the world because they agreed to take the shoes back (free shipping back) and refund me my money. The reason I did not just exchange them is because when I went back and looked to see if they had a bigger size that might fit me, there is now no listing for a Wide--just B(M) and C/D. If a C/D is what they consider wide now, then I am afraid that just getting a bigger size will only take care of the length problem but not the width problem.

I am so disappointed because the shoe really looked nice and I had planned on wearing them Christmas day. So I am returning them. Hope this helps someone, especially people who need a wide width. I gave these shoes 3 stars because of how nice they looked and because Amazon has such good customer service.

Update: 12/26/2012
I made a mistake in the above review when I said that the returns were free--they were not! Just got my notice from Amazon and showed where they charged me $6 to return them. I went back and re-read the product description and then noticed at the top where it said something about returns. When I clicked on that it described what was free returns. It stated that only on products that has in its product description that there is free returns--if not listed as being free returns, then they will charge you to ship back. The only exception I have found for this rule is that if you receive a product that is defective or damaged when you first received it. I have had no problem with returning something defective or damaged--I have always gotten my full refund, including free shipping when this happens.
4045269
nice shoes... but be carefull when u're picking shoe size.
3851606
I own a pair of these sandals in another color and wanted a black pair. I ordered the exact size and style I already own and they were too small. I wanted a replacement but was instead forced to return the sandals at my cost (about $17.00). The company finally notified me of the refund of my initial charge for the shoes and they did not refund me the shipping so for a $70.00 pair of sandals in the wrong size, I paid about $28.00 to try them on. I would not mind if I hadn't ever tried these shoes on before but because I own a pair I expected the same quality I got in the brick & mortar store where I bought my original pair.
2251802
Because it was too large. The shoes was too large. Can I return it, how can I do that pls
3066387
The shoes Amazon sent me were defective. I returned them and eventually ordered on AllenEdmonds.com. The shoes are very good for the price - especially if you get them for <300 (which they are 1/2 times a year on sale).
1741235
Amazon sent the wrong size, but I can only replace the shoes, not get a refund.  I am having to buy the correct size in town, and don't need a replacement.
3254976
I am very disappointed to discover their 30-day return policy.  They did not fit well and I intended to return them, but was waiting for the school year to end to take care of.  I did not realize that I couldn't return after 30 days (it's been about 45 days).  Brand new... unworn... a sad waste.
2464017
I love the shoe and the store I bought them from, but when it comes to returns I never gotten a return shipping info in 4 attempts. I just keep the shoes and gave them to my cousin. I feel like they didn't really try to satisfy me completely. I have bought other shoes from them, but I never had to return them for any reason. I hope you never have to return anything back to them, or you will be left hi and dry also.
2684227
Cute shoes, but too large and had to return, for which I received a refund.  I did notice that the shoes tended to slip a lot in the heel when walking.  Note:  If you do buy them and need to return as I did, you will have to pay for return shipping.  Company only refunds cost of shoes.
4173903
Be aware that if the shoes do not fit it will cost you nearly half of the cost of the shoes to return them. I will not be purchasing again.
4230846
They were nice shoes, but these were returned. bought as a gift and wasn't what they wanted.
4490237
These shoes are great. Be careful when selecting a seller that they allow for returns. Apparently if you buy directly from Mizuno they won't let you return them after you've tried them on, and some Amazon sellers are the same. The shoes themselves are great and provide the perfect support for my needs.