Crappy Customer Service
359763
HORRIBLE Customer Service!!! Don't buy this machine, trust me.  After less than 4 months this quit working.  Hoover's solution?  For me, a 70 year old woman, to buy a heavy box,  pack up this machine and mail it back.  Are you kidding me?  Postage alone is over $50 plus the cost of box.  This is what they consider customer service.  I will never buy a Hoover product again.
886523
I've had Magic Jack for a couple of years now. The product itself has worked well enough, with some annoying interferences from the internet connection (dropped calls, sound quality issues) but what really makes this product to terrible is their lack of customer support.

After the first year of having the MJ device we renewed it when it was time and everything went smoothly. This July our renewal was due again and I tried renewing it. I got a little popup box that said there was an error and the renewal couldn't be activated. I tried several times going through the login and account to get the device and service to renew but to no avail.

Then I contacted the live chat, which, by the way, is the ONLY way you can contact them or get customer service. WARNING: THERE IS NO EMAIL, NO PHONE NUMBERS, NO WAY AT ALL TO CONTACT MAGIC JACK EXCEPT THROUGH THEIR LIVE CHAT. I was politely told in chat that they would review the problem and send an email to me as soon as the problem was resolved.

After not receiving any email for a whole week, I tried again to contact them via chat. I got the same polite run around, they were able to verify that I had contacted them but still no explanation as to why there was an error and I couldn't renew the service but that they would send me an email, blah blah blah.....repeat the above steps about 4 more over the course of 5 months.

Yes, it's been 5 MONTHS of trying to renew the service and getting the runaround. The only reason I've stuck it out so long is that I could get calls coming in but couldn't call out. I have a land line and a cell phone so I'm not completely stuck without a phone.

This week I contacted them AGAIN when a friend that calls me daily on that line couldn't get through. My device has been deactivated completely. The MJ representative on chat gave me some tips to try out to see if it would work since I still can't renew the service, only now there's no message error; it acts as if you made your purchase and then nothing happens with the phone service (I will be extremely pissed if any of the charges go through and end up on my credit card). None of the tips from the MJ person worked so I was passed to a "higher ranking" customer help representative. That person had me try installing a new update.  The installation didn't work and wouldn't go through. I was sent to task manager to get the processes for MJ ended. One refused to end no matter what. They had me try to uninstall the program and it won't uninstall. I've plugged the device in and out to reboot and still nothing.

Finally, after an hour on the chat with MJ I was passed to a 3rd person who said the account and problem were still being reviewed and until that was done there was nothing more they could do. They have given no explanation as to what the problem might be, what needs reviewing or how long it will take.

Considering that it's taken 5 months to get nothing from them so far, that they have no real customer support to speak of and when the service or equipment stops working you are out the money you paid for it in the first place and stuck with a program that refuses to uninstall from the computer I would never EVER recommend this product and service to anyone. They only got 1 star from me because while it did work it was alright.
3752452
nice pool, BUT
customer service sucks. This is year 3. o-rings on a filter plug failed, and I can't keep water from escaping the pump. I ordered replacements, and paid $17 extra for 2 day shipping. The parts arrived yesterday - I received clips, not o-rings.
I called the 800 number and was forwarded to China. I explained the problem, and the refused to ship the new parts until I filled out an online claim form and uploaded pics of the wrong parts they shipped. I tried, but the claim form is read only, and all support related links on their site, including contact us, are broken. I've looked for other ways to contact them... via facebook and even linkedin. Totally frustrated right now... will go the the 4th weekend with no pool. Just last week some coworkers asked about the pool. I gave high praises. Today I told them to forget it, buy something else. Or, have a frontal lobotomy... it could be more fun
3285565
The service itself is a little below expectation. Esp when

making int'l calls, often broken up, or need to call couple

times in order to connect. The customer service is really

bad. The CSR is so rude that I can't even finish describing

the issue. And when requested to talk to a supervisor, he's

basically won't do it. After I insist and another long hold,

only then able to talk to a not-so-helpful supervisor. And they

actually delete your account from their system when you cancel

the service. Now they need to charge me

for the disconnect fee, but since they have deleted the account,

they cannot charge my credit card (they only tell me AFTER taking

my credit card information!). And now they need me to send in a

check. And no detail on what to write on the check, what

should be the payable to, what number to write etc, nothing.

A very bad business model, plus not-so-good technology, and

very bad customer service. I should sell my 8x8 stock.
3006246
Horrible customer service! The holes don't match up on the speaker or the time and answer. Looks like they were cut by a 3 year old as the holes are very uneven and bumpy. I tried to get a hold of customer service but no cigar. Guess I just have to live with it. At least it wasn't too expensive.
3134760
Got my kindle as a gift.  Had absolute HELL (several phone calls, email attempts not answered, difficulty actually getting connected to kindle service and then difficulty getting them again) trying to return the first defective one.  It jammed just into a 30 hour plane ride, which is what it was bought for, and customer service wouldn't even talk to me when I got home because my husband ordered it through his email acct.  He was working on the opposite coast and I had to get him to contact them to get them to even talk to me.  Then we went through the whole scenario again.  Trying to speak with customer service about the kindle has required several phone calls, emails, an exchange on a defective kindle and a defective leather amazon case also.  It is THE most difficult customer service boondoggle I have dealt with.  They claim white glove treatment.  If you get one as a gift, it would be less frustrating to just bang your head on a brick wall for several minutes throughout the day than try to actually talk to someone in customer service-emails are just not possible.  This is after they tell you to call and you find a # and go through several people with your story!!
I like the actual device, once I got one that actually works, but do not like the add on light you must buy to read with in the dark, and do not like the clicking sound the kindle makes when I advance to the next page.
1187212
Had to return item poor customer service. Overall  very unpleasant experience.
2986495
I tried to order this product on line for an aunt living in Chicago.  Many times I entered my charge card with mailing info, when I hit the order now button the screen went blank. I never got a confirmation I gave up calling customer service-the first time I waited 19 minutes the second I hung up after 15 minutes.  So then I got called the number given on TV and got an automated voice asking for my address and credit card number.  Never did it ask me if the product was to be shipped to another address.  I listened for 15 minutes to advertisning hoping for an opportunity to give my aunts address when the automated message ended.  So I called customer service, listed on the website again, got through and ordered the product for my aunt.  The gentleman said I couldn't cancel the phone order for 12 hours -to call back the next day.  Today is the next day and when I called was told the phone order has not been posted and I should call back over the weekend.  I was today told the the product was on back order and would in Feb.  Forget TwinDraftGuard.  You can buy the same/similar product at Bed, Bath, & Beyond.
4766250
Worst customer service experience of my life. Foscam obviously outsources their customer service to India.  After waiting on hold for over an hour I talked for two hours with someone who I could not understand who only succeeded in making my router no longer connect to the internet.  I was hung up on (or the connection was "lost") twice.  The second time they never called back.  I asked repeatedly to speak with a supervisor or someone else and was never transferred.  Never did get the camera viewer to connect, but I would rather return the product at this point or try to figure it our on my own than spend another day arguing with someone half a world away that can't help me.
118206
S*** product. Works for a few hours and then that's it. Horrible customer service.
4552909
Two star product, one star customer service.

**UPDATE**
I did see the reply here, but waited to see if Id ever get another reply to my first or second email to the so-far unsupportive "support" team. I had the single reply from my second email telling me not to email again, that it might take 36 hours to get back to me. It's now been close to a month, so I'm feeling officially just ignored at this point. Too bad, the 1st protector went on well. But it's a 50/50 gamble, and with no phone support, I can't recommend.****

I bought the two pack of Tech Aromor's clear screen protectors, one for my iPad air2 and the other for my mothers. Package came on time, and included everything listed, tho I will mention that the "cleaning cloth" provided was pitiful. It might do for a phone, but trying to use it on a iPad screen was ridiculous. Since I have several on hand anyway, no big deal to me, but others might want to be aware.
No surprises during the first install. It went on smoothly-- no bubbles --and no problems fitting with a smart case or cover.

 The second protector however had a small divot/dent the size of a pen tip, smack in the middle of the screen.  At first I thought it was a piece of lint or dust underneath the protector, and was confused as to why I couldn't seem to get it up. After getting out my cheater glasses, and giving things a closer inspection I realized the plastic itself was actually damaged. So, kinda sucked, but I figured they had a "100%" Satisfaction Guarantee, and I shot off an email.
A couple days go by without any word, and I went through my spam filter. Nothing. A few more days go by, I make sure I didn't get a ping back. Nope it sent. Few more days. Rinse and repeat. Nothing. And then a few more days....ok. Now I'm kinda irritated. This just IS NOT professional customer service!

Finally today, I forwarded my original email with the heading "Hello??? Any Customer Service here?" And here's where I get even more irritated---more irritated over a piece of generic plastic than anyone should ever become. After waiting close to two weeks for any sign from them, I get a form-bot email back explaining that due to the holidays that they have been so super-duper busy, and they're sorry but it might take 24 to 36 hours to respond to emails. Oh, and please please, only email once. REALLY? I woulda been FINE with 36 hours. I woulda been alright with 48. Truth be told, had i just gotten ANY word at all back from my first email, I would have been ok waiting as long as I did. But now, after being ignored/lost/overlooked or whatever for two weeks, now I need to be patient, 'cause it takes 36 hours to get back to people? For real? Are your products having so many problems that it's overwhelming the staff, or is this just incompetence in staffing? I'm guessing both from my experience.

The final kick in the pants is the paragraph on the pamphlet insert that asks that you please don't go "..contacting the retailer or posting negative feedback!" Noooo, Let them promptly fix it!...just email Customer Support.
Yeah, right.
1214008
Customer service it is useless!  I contact them asking for help to resset my password!  That was almost 5 days ago and nobody seems like it is able to help me!  The thing is if for some reason you log out of the application on your phone and you forget it, there is no way the foobot can give you any imformation at all!  I know I can create a new account and set up the foobot as a new but all the information there will be gone!  Customer service needs a lot of improvement! It was almost $200 gadget to have is just sitting on my bookshield!
2193030
Like the product bought two of them. Customer service is terrible.
4565840
This is a nice long rant about my terrible customer service with Currie Technologies, specifically getting replacement parts for this specific bicycle. The only reason I am not giving it a 1 is that the bike itself worked fine, while it was usable.

This bike worked great for communiting to and from work. This worked out great (about a 4.5 mile trip one-way with decent bike lanes; the battery would be nearly drained upon arriving home) for about two months. After that, the charger malfunctioned and stopped providing any power to the battery (the battery was still holding a charge despite some continued use after a few days, and the charger's light would never go into the charing state). Naturally, I contacted Currie Technologies for a replacement, only to discover they were closed for a holiday: okay, no problem, call back next week. When I called them back, I ended up waiting on hold for about 10 minutes, after which they had me explain the problems and then they insisted that the battery (which still was holding a charge after nearly a week) was the problem, and made me pay $20 to be shipped a replacement battery. On the day following the estimated delivery date, I receive a call from Currie Technologies that they needed my apartment number for FedEx to deliver the new battery to, which I had given them when I called. So, I give the guy my apartment number, and he mishears me. As I am trying to correct the number, he hangs up on me. Luckily, FedEx was able to guess and deliver the battery to the current place, and it arrives that day. So then I plug the charger into the new battery, and lo and behold, I get the exact same behavior. The next day, I use the new battery (which showed some charge from the factory), then plug it in at work, and get the same behavior again, so I call them back up (this is Friday), and they refuse to talk to me as I haven't tried to charge the battery TWICE for a minimum of twelve hours each both before and after use, despite everything behaving the exact same for both the original and new batteries. As they close at 4 PM, I was unable to call them back on Friday, and thus now have to wait to start the process to get the replacement charger until Monday, and likely will not receive the charger until well into the week (based on the time it took them to ship the battery, possibly Thursday or Friday), around which I will have had a useless electric bike for nearly a month.

Over all, while the bike worked great for me so far, I would STRONGLY recommend that anybody looking for any item Currie Technologies sells, look for a different manufacturer.
3706656
Crap phone and crap company. I received the phone and couldn't get the phone to operate. I followed the directions over and over and over. I called their customer service number and went through all the things I did and they finally suggested that I got a phone that didn't operate well with my system. The customer service rep told me I could return it. That was their ONLY solution. So, I complied. I went through the Amazon site and printed the document I needed. I included it in the box and shipped it to the address I was given. I followed ALL their instruction given to me. I sent he phone back on August 26, 2013 (it was required to be returned by Sept. 20, 2013). Data vision called me and told me that my returned phone had arrived, but they could not accept it because I did not send them the outside of the original box (it was beat up in the original shipment and I threw it away). They sent it back to me today.
If I could choose zero stars I would have. This is a phone with a problem, but the real problem is the companies attitude. So, they have my money and I have a crap phone! Amazon, this is on you! You did nothing to help!
3652492
I'm giving this a 2 because my son loves the car, but the customer service of Best Ride on Toys is pitiful. Terrible to be frank.  We purchased this through Woot for him for Xmas in 2014, and when arrived, the gear shifter was loose in the vehicle. The car does not go in 2 speeds as indicated or in reverse because of the defective gear shifter. I have been playing email tag with the company since January, and all they have done is sent me a replacement gear shifter (5 months after the contact occurred and after repeat follows up by me) with no instructions on how to replace. My husband are not savvy and cannot figure this out on our own. I contact them for instructions over a month ago and was told they do not have any but would have a service tech take a video and send to me or call me. Neither has happened. I tried to return to Woot initially, but was told I was outside my return window (purchased as an Xmas gift in fall and by the time we put together for him to use at Xmas it was too late). I would not recommend this only because the company's customer service is so terrible. For the price we paid for this, it was not worth it.
4888852
Purchased this item for sporadic use at most for a single room, and it only functioned for two months before it started shutting itself off randomly. This was not the biggest annoyance, however...that came after we had to contact customer service for a replacement.  Even though the product was well within warranty, it took a one-and-a-half HOUR call to customer service in India to get the information I needed.  The call center was horribly noisy and the man on the other end could not hear me at all (everything I said then had to be spelled out...sometimes three or four times) and who then proceeded to blame me for the problems the sweeper was having.  When it became clear that these problems were not user error, he then proceeded to try to sell me a new sweeper over the phone!  (He asked for my credit card number three times.)  When it became evident I wasn't going to buy a new sweeper and wanted to take advantage of the warranty, he finally gave me the shipping information.  Unfortunately the shipping there and back is on your dime as well, which for an item of this size amounts to an additional $30.  (Not to mention the fact that I sent it off three weeks ago and have no way of knowing when my functional product will show up.)  When the cost of shipping is combined with all the time, effort and frustration of dealing with their inept customer service and boxing up and shipping off the broken sweeper, it would have been a hundred times better to just buy a new sweeper from a DIFFERENT manufacturer.  Save yourself the trouble...