Disastrous product and customer service
343623
I bought this IP phone from siemens early january. I could never configure it: poor instruction, passwords which don't work, unstable, etc.

then at some point i contacted Siemens customer service. avec 2 weeks of mail exchanges, they asked me to ship it back AT MY OWN COST! This was done early March. Since then, no news! They don't answer emails. They didn't return a working device!

So i cant recommend buying from them. I understand a device can fail. But this is just not poor quality. It is unstable product and bad customer service.
3731093
TomTom delivers what is, for me, one of the worst - if not the worst - customer and product experiences ever.  The problems begin at registration, where the model number is not listed on the dropdown menu for model numbers. (Mine - Via 1505M - did not appear on the dropdown menu.) I entered the serial number, but could not then register the product.  A phone call to TomTom customer service resulted in a helpful person guiding me through the steps - he said that the message on my computer's web browser saying I had the 1515 (not the 1505 on the box) was certainly confusing, but it was essentially the same device.  He was also baffled as I was by how the screen prompts did not allow easy registration, but after trial and error we managed to register the device.  We then attempted to execute all the updates on the TomTom Via 1505M but received the message that this brand new device did not have enough space for all the updates and would require a memory card.  That TomTom sells a product with free updates but doesn't tell you that they are selling you a product with insufficient memory is a reprehensible form of corporate deceit. (  It may have been the phone line to Mexico where the first customer rep was located, but a miscommunication resulted in all the files being deleted from the device, and then the telephone line was disconnected to the customer service rep before set-up could be completed.  I called back, was put on hold in a queue, and then the phone line disconnected again.  A third call connected me to a friendly and sympathetic customer rep but problems persisted. The second customer service rep I spoke to (on my third attempt)  said the device had 8 MB of memory and that the required memory for North America and Europe maps should be 4 MB.  The "content" window of my TomTom account says that the total memory required for Europe and North America maps comes in at over 7 MB - with no room left for updates.)

The device, which should contain pre-installed maps of Europe and North America - deleted North America and then reloaded Europe for the next two hours and 37 minutes - though interestingly, the time to download the date kept increasing for half an hour, then finally was executed three and a half hours later.  Comparing the simple, intuitive and easy setup for Roku, Amazon Fire, Kindle or other digital devices  with the nightmare that is TomTom should give any buyer pause before purchasing.  God only knows how it will function if - and I emphasize "if" - this device ever gets properly setup.  I would have purchased the Garmin listed in Amazon for approx $250, but the 1-3 month shipping time didn't work because of my schedule.

The web instructions for choosing "Map Zones" does little to explain the rationale for each choice, the implications for memory and use of the device.  Terrible design, poor writing, unclear instructions, terrible customer service infrastructure (repeated disconnected calls) make TomTom, in my experience, an example of the worst digital culture has to offer.
612463
I bought this laptop for my husband less than a

year ago. He carries it back and forth to work in

a rigid case. A few months ago, the LCD screen began to fail,

with a line of dark blue running

across the screen diagonally. It has spread to where

the screen is unusable. Toshiba refuses to replace

this piece of hardware, despite it still being

under warranty, because it is "damaged."

Isn't the point of having a laptop to be able to

carry it with you? How can general use of the

screen be damaging to a computer? Clearly, the cover

to this unit, while very thin and attractive, is

way too flexible to support the screen properly

when opening and closing it. Less than a year old,

and Toshiba won't replace it.

I spent a total of 2 hours trying to speak with a customer support person,

and when I finally got one on the phone,

she was the rudest person I've ever dealt with.

 Toshiba flat out refuses to honor their warranty. Don't buy from them.
4642205
What a disappointment.  First, I ordered the product on 7/4/12 and it took about 3 to 4 weeks to arrive.  No big I thought, must be on backorder, probably a really popular product, cool.  Started using it on my notebook computer at the office and on another desk top I frequently access.  It worked okay for about a week.  Than error messages started popping up.  It insisted it couldn't find a network connection (the connection was fine).  After another day it would just immediately crash as soon as the icon came up on the screen.  Useless now.

I called their customer service which while polite insisted they had never encountered such a problem.  Well, first time for everything.  They directed me to e-mail their tech support site.  Fine, I did that.  It took tech support almost 2 days to respond to my request for assistance.  They said they would send me a link to a site that would allow me to download a repair tool.  They did but the link didn't work.  Sigh.  I called customer service back, explained my growing disappointment in their product and service.  No problem they said, they would send a new Surfeasy USB card to me and that I would be getting an e-mail that would allow me to transfer my account to this new card.  And they had no idea why the link to the repair didn't work.  So puzzling, they so helpfully informed me.  They promised I would receive the new Surfeasy by Monday, 8/27.  It is now the end of the day on Wednesday, 8/29.  No card, no further word from Smarthome/Surfeasy, etc.  Just sent their tech support a snarky e-mail.  Who knows if I will hear back.
2195684
This is my first and only post to Amazon.  I tend to be okay with things not being perfect.  However, this product is beyond that.  I really want someone to benefit from this post.
Avoid this at all cost.  Very buggy and requires constant unplugging and replugging.  Mine is no longer working.  I've contacted customer support and have received a single email each day (from what I read, this is about the level of customer support you will receive)
1st email:  unplug then plug it back in - I responded:  Okay same thing happened, still doesn't work
next day's email:  what is the serial number - I responded with serial number
next day's email: what is your username - I responded with user name
next day's email:  unplug it for 15 sec - I responded - Okay same thing happened, still doesn't work
next day's email:  what is your router model, ISP, hard drive model - I responded with all requested information
waiting on today's email scavenger hunt

I agree with an earlier post that this product was not fully functional when released.  Sometimes, it is better for a company to admit this rather than spend so much energy putting out fires.  As for me, I am moving away from the SiliconDust brand.

Updates 8.27.14
next day's email:  everything seems normal, erase your hard drive and try again - I responded with did that, tried a second drive that i have, and even plugged in a new drive, same thing happens
next day's email:  check your router's ip, dns, set it to... - I responded with did that, didn't work.  Took unit to a friends house, still didn't work
next day's email: what is the ip address for unit, computer, and router - I provided that information
same day email: leave the unit plugged in for next couple of hours so we can analyze, also does unit have holes in the top - I responded with the unit has been plugged in and yes holes in the top
next day's email: we unregistered your unit, please try registering it - I responded with I tried to reregister but it can't find the unit, same problem

will continue to keep you all updated
4343780
If I could give it a lower review than one star I would.  In fact, I would give it a rating in the negatives.  First and foremost, the Touchwiz or magazine UI that Samsung slaps on this thing lags a lot.  Even after using a third part launcher, it is still slow.  I don't understand how a product that is suppose to run such a fast chip set and have 3 gigs of ram could run so rough. The ui is just that heavy and Samsuck has slapped that much bloatware onto this thing.

After a few months of owning it, I also ran into a serious hardware issue.  When the battery got anywhere below 70%, the screen would flicker non stop. It wasn't just one app that was causing it either.  It happened no matter what.  I tried several factory resets.  That did not solve the problem.  I called Samsuck and they offered to fix it since.  I just recieved it back and after a few days the flickering is back.  Not only that, but the repair center did a horrible job and physically damaged the damage including some dents on the side as well as a loose back cover.

If I can stop even one person from buying this product, or any other Samsuck product, then I can sleep at night.  Please do not buy this or any other Samsuck tablet.  Not only is the product expensive and terribly faulty, but their customer service is just as terrible.
2455346
This product was pretty nice originally, apart from the constant flashing of the side LED light (which is really annoying in a dark room). I've owned a few other BT headphones, and this was comparable to other decent budget headphones.
After about two months, one of the sides spontaneously stopped working. I called Philips to ask for a replacement, which was approved- but would take an entire month. Later on, this was changed to a full refund that would take 8-10 weeks to process. Three months for a check in the mail -why?

I asked repeatedly to speak to any sort of manager, and was repeatedly denied. (I was first told there was no manager in the building - which I did not believe- and then that I would not be allowed to talk to him/her.)
Horrible customer service. I will never, ever be buying a Philips product again, and I urge you to do the same.
3086498
After almost 2 months of attempting to get in contact with the support team, I unfortunately have no other recourse but to leave this review. They will not return my emails, and their "support forum" is in beta and basically useless from either my phone or computer. In spite of sending 3 different requests to the different UNU emails I could find, there has been no response. The product itself died in less than a year under normal use, and while I'm usually pretty understanding of this sort of stuff, the unresponsive support team is a deal-breaker. I will be filling a complaint with BBB, and recommend staying away from UNU.
2358839
While its not their fault, this is the worst purchase I have ever made on this site. For the money spent the quality of product is severly lacking. One year in and the entire unit crumbles at a touch. I had to mount the tv on the wall, something i didn't want to do because the fram couldn't support it anymore. Ive contacted walker edison and gotten the runaround about a replacement. Ive sent pictures of the unit to them and still no response. I also had to do away with the middle shelf because with it in place, there is hardly enough height for standard size stereo receivers and other components. Finally, there is nowhere designed for cable management. Ive done the best i can to hide the wires by tucking them away but to no avail. I would not recommend this product to my worst enemy. A waste of 275 dollars. I could have done better at IKEA

edit - after sending a link to this review to walker edison, they quickly pointed out that they were happy to replace the damaged pieces. not replace the entire unit, just ALL THE WOOD THAT SPLIT. After my response to them explaining that I would then have to tear the whole thing down again and then wait for something else to go wrong, I again got no response. It seems the only way to get arise from these folks is to spread the word and show them
2239112
I love it how Amped Wireless replies that these issues are not common to this product, yet I have the same experience as the other poor reports.  The product never worked.

I purchased this product and had to have it installed near the roof of my house in order to have line of sight.  After installation of the access point and receiver (I purchased both the AP600EX and the SR600EX and installed according to the sales rep instructions and the instructions included in the box) - and having a plug placed where I needed it to plug the units in, I paid roughly $500.  The products never worked properly.  I chatted online several times and was told I needed to call in at least twice.  The units were reading each other but the internet was slow (under 2mbs on a 25 mbs plan).  The internet worked at the correct speed in the first location, but was extraordinarily slow in the second.  On the last tech support session I chatted online for over 7 hours and by the time they finished, the repeater did not work at all.  Then they told me I needed to call in and have the unit replaced.

When I called in they told me I had to take the unit down, send it in, and wait for a new unit to come back.  Since I can't get unit down by myself that is a significant expense - hiring someone to come do that for me (twice with taking it down and then reinstalling the new unit).  So, I asked for a refund as it had been several months and a significant expenditure.  After the lost wages dealing with tech support (I work from home over the internet), and after the use cellular bills because of the use of my cellular internet plan - I just wanted a refund.

They told me none of that was their problem and they couldn't give me a refund because at this point, the 30 day refund period had lapsed.  All they could do was send a new unit.

Then I requested that they send the new unit and then I would return the old one so I would only have to pay for one visit by the handy- man to switch out the units.  I don't think I was asking for much here - and I was definitely meeting them more than half way after the huge losses this whole ordeal has cost me.  They refused.  I am at the end of my rope.  Terrible product that never worked.  Terrible customer service.  Please DO NOT buy this product!
4086645
I purchased this product for my closet. Smelled great and appeared to be working well until one day, I entered my closet and my floor was wet with an oily substance. I noticed one of the three bags was leaking all over my clothes and all over my new cedar floor. I called the 800 number immediately. The customer rep was very impatient and not friendly at all. He told me I needed to get the product up immediately by wetting a towel with cold water, wiping the substance off the floor, then drying the floor with a clean towel. I also needed to wash affected clothes and towels in washing machine with no detergent. My clothes were fine, thank goodness. However, for two weeks after being on my hands and knees for hours at time to wipe up this product as instructed, it was still there. My husband ended up ripping up the ruined cedar planks. I was instructed to return the item, take photos of damage, provide receipts for purchase and cost of shipping would also be reimbursed. I took photos of the damage, sent a detailed letter about the damages incurred and included the damp rid in the package which cost me $13.00 to return. They wrote back and said they found no defect in the product and therefore refunded me for nothing. I can't even return the product for a refund because they have it. DO NOT USE THIS PRODUCT. IT IS EXTREMELY DAMAGING AND DANGEROUS TO CLOTHING, FLOORS, WALLS ETC. ANYTHING IT COMES IN CONTACT WITH. My closet floor is ruined, my electric bill is VERY high due to running a dehumidifier after washing the floor with wet towels, my water bill also very high after continually washing towels and damp rid company found no justifiable reason to refund me what is properly due me. They do not stand behind their product and it is a very damaging product. I am going to pursue my claim. I don't want this to happen to anyone else! DON'T USE IT!
2353199
Based upon a review by America's Test Kitchen I purchased the Progressive Nut Chopper. Sadly, with minimal use it fell apart into pieces after less than a year of use. Customer service will only replace if I take a photograph of the broken item. I did keep the chopper in its broken state planning to try to glue it back together and extend its life. Over 2 weeks I made 3 attempts to contact customer service by email and phone. Got no reply so I tossed the chopper. Today Shannon told me I was out of luck because I didn't photograph it thus proving it was their product and indeed broken. Are you kidding? My time is valuable and I don't make random calls to businesses looking for "free" stuff. This is one of the worst, if not the worst experience I have ever had from "customer service." Putting the customer on trial is no way to keep a customer. Shannon's only advice was to keep the next Progressive item that I purchase when it breaks so that she can confirm the validity of the claim. After this experience
I will actively avoid Progressive products and leave the photography to paparazzi.

follow up:

 I am happy to report that a replacement is on its way, thanks to the prompt and professional interest and efforts of Lauren at Progressive. This gesture goes a long way to insuring that I will not hesitate to consider purchasing Progressive products in the future.
4696827
This is beyond the worst thermostat product I have ever owned.  What is sad is the customer support is even worse than the product.  I have never got anyone on the phone by calling them; every time I have had to leave a phone message (after waiting on hold a minimum of 15 minutes) and wait for them to call me.  Do not be fooled by the live chat feature on the web they offer; no one ever answers the live chat.  It makes me sad because I used to think highly of 3M. Unfortunately, it is now obvious to me they do not care enough about the customers to have a large enough team to handle their problems.

Poor products are one thing; poor customer service and support is another.  I am not willing to use a product from any company that will not properly support their product.  Unfortunately it is past the return period; I am going to throw this product in the trash as soon as I buy another wireless thermostat.  Terrible, terrible, terrible.
4680313
I bought this last April, and everything was fine for a couple months. However, it's now October, and for the past month I've been trying to fix this. It has been hitting invisible walls, the pressure sensitivity is off, and the cursor jerks around the screen.

I tried reinstalling the driver many times, using different Huion drivers, a new pen battery, a new pen nib, and even tried installing it on my friend's computer to see if it was some weird issue with my computer. Nothing helped. I thought I'd call customer service, but in 15 minutes of trying to call, I only received the message that all lines were full. They didn't even put me in a queue or something so I could eventually reach someone. I tried emailing them a week ago, and received no response. Their Skype is useless. I emailed them again tonight and got an automatic response saying they are out of the office this week.

I'm about to go buy another tablet right after this review because at this point, this is frankly ridiculous.
4653626
Buyer beware. I had a very disappointing experience with this product and the subsequent customer service. After working for approximatey two months - the unit built up a static charge and would not charge my daughter's iPhone. On top of this the unit physically shocked both me and my daughter on separate occasions. After several interchanges with iHome customer service they offered to repair the unit, however I would need to pay for shipping - which barely makes it worth it given that shipping would have cost nearly half of the original purchase price. I was even more frustrated with this given that the failure was definitely hazardous (and possibly recall worthy). I guess dangerous shocks to customers are considered standard since they sent me the standard terms and conditions. I have decided to find another brand for my needs now and in the future. I hope my experience will help others with their decision.
4932890
Customer service was completely lacking. And the product dosent fit properly.
1044934
I wish I could give the product zero stars.

I received the BAKFlip and proceeded to install. I had an installation question and contacted the company. It took many many phone calls and emails to finally get a response. I got a call from a woman who was rude and said she wouldn't answer any questions about installation since I didn't buy the product directly from her. You would think a manufacturer could answer questions about their own product. She was incredibly rude an unprofessional and had a tone of voice that should not be used with anyone.

I asked to speak with her supervisor, and she said she owned the company and was having a bad day and that she didn't want to deal with me so she hung up on me.

So the product can't be installed and the customer service is abusive. I WOULD NOT RECOMMEND PURCHASING ANY PRODUCT THIS COMPANY MAKES.