Amazon and Monroe did a great job of getting me a replacement ASAP
354650
We installed these in December. Found one to be leaking in May. Amazon and Monroe did a great job of getting me a replacement ASAP.
78715
The pickup I purchased thru Amazon was defective....they replaced it, but the second one was defective as well!
I then contacted Kremona directly, and they were quick to send me a replacement that works! Great customer service.
Great product. Very satisfied now.
1174144
The replacement part works just fine. I was pleasantly surprised with the service provider. I ordered the part and it was delivered 2 days later. And I was on vacation in Deer Valley staying in a condo. Great service.
2544241
I ordered this tablet on 3rd March and received it on 6 March.  Unfortunately the tablet would not turn on and would not charge.  Battery was completely dead. Sent defective tablet back on the 7th and to my surprise received a new one on 9th.  The replacement works like a charm. I would say bravo to Amazon for fast response and customer service. I have purchased many items over the years and have never had any problems.  This was a first, but the response makes it all good.
1641248
I ordered the heater as the weather turned cool. When I received it, I noticed that the knob on the on/off valve was lying in the bottom of the box. There was no screw to reattach it and the way it rotated indicated that there should be some kind of spring under the knob (also missing). I contacted the seller, but they did not have any replacement units to send. They said they had forwarded my issue to the Coleman rep who would contact me.

Well, days passed with not contact. I finally looked up Coleman online and submitted an email. The response was almost immediate. The persona at Coleman just wanted a copy of the purchase receipt and a photo of the heater with the problem code she supplied written on the handle in Sharpie. Once I supplied these items, a new unit was shipped and I received it with no problems.

This heater works very well inside an enclosed golf cart. It only takes a few minutes to make the cabin toasty and the heater must be turned down to a very low setting.

This is an excellent produce in spite of the initial problem and Coleman did a five-star job of addressing my problem.
4809068
Watch out for the Quality Control.  The first one I got, the metal bucket that goes on the arm strap was on backwards (sewed on so no turning it around without ripping it out and resewing), which prevented the strap from staying in place when adjusted.  Amazon did a great job getting me a replacement.
I have had this brand before and the quality seems a little worse than the previous one I had.  The zippers work good but it is kind of small.  Overall I think the price is a bit high for the quality--I wouldn't recommend to a friend.
4037428
Fit my machine, holes lined up.  After second pull the springs/metal flaps in the recoil system broke.  Contacted Amazon customer service and they were great with sending me a pre paid shipping label for return and full refund.  I will order another one hoping that the first one was defective.  I will update how the second one works.
1516749
I received a very quick response from the manufacturer to my original review, who then quickly shipped me a replacement unit, which is working fine. I was impressed with the service and very happy that my first unit seems to have been defective.  The button is super easy to see, the volume easily controlled - and plenty loud - and the number of alarm and chime options is actually a bit out of control... but great.  (Some of them are really amusing!)  I'm happy with the replacement and happy with the service.
1795662
I originally left a 1-star review because I had so many bubbles and the dust removing stickers were awful. Within a couple days, someone contacted me and asked about sending me a replacement. I received the replacement in 2 days (they said it would take a while to process, but it didn't).
I'm really happy with the replacement. It worked a lot better than the original I purchased.
I'm happily changing my rating from 1-star to 5-star because of the quick customer service and attention to my complaint.
2132390
I was frantic because it was a few days before the holiday, many people were coming for dinner, and when the stove was moved for the new floor, somehow the huge glass covering the oven shattered into tiny fragments.  Amazon saved the day!  They don't make the black to match my stove any more, but Amazon had a white one and it was delivered exactly on time.  It took less than an hour to install it, and hooray, the oven door works, and looks okay.  I can't say I love the white door on the black stove, but it surely beats replacing the entire stove!!!
Thank you Amazon!!!
3229212
I originally gave this product 3 stars and the company reached out to me immediately to offer a replacement. I'm happy to say that not only was the customer service great, so was the replacement. I can now charge my Fitbit with ease just like I could with the original cord. They have awesome customer service as well!
1347398
I was very happy with the price and the turn around time of this purchase.  I was tired of paying the high price at the small "mom and pop" vacuum shops and I was not happy when the discount stores did not have them ~ just another waste of time when I could be productive.  When I searched Amazon.com I was delighted to have yet another item delivered to my door.  I will order from this Amazon.com supplier again and have already referred them to others.  The replacement bags are just what I needed.  The excellent service was an added bonus.
2564933
I had my for 3 days then it decided it did not like me anymore and flew away. I have informed amazon but all they told me is " I am sorry to hear that but we appreciate your business." I can understand that a malfunctioning machine can be replace but if it flew away never to be found again they can do too much. Just wish that I didn't have to lose my 300 buck with just a few days of fun... very sad customer
3342995
The shredder arrived when expected and was fully INoperational:  a light emitting diode sensor extended into the paper path and blocked paper entry.  How this manufacturing defect passed quality control inspections is totally beyond my comprehension.  Amazon promptly replaced this shredder and three days later I had an identical model working flawlessly.  If I could give Amazon customer service 10 stars, I would.

The replacement shredder works exactly as advertised; I am very happy with this purchase.  The review would have been five stars if not for the poor quality of the first unit.
1835917
My sofa recliner handle broke on 4/22/12.  I contacted the furniture store where I got it but they could not help.  The manufacture had gone out of business and the furniture store HQ could not help.  I google for the part several times, not knowing what to call it.  Finally Amazon came up (and you know Amazon sell the world) and made it easy to find a name, a part with pictures that matched the broken handle.  I placed an order on 4/23/12 and received delivery on 4/25/12.  The part fit exactly, and took only 10 minutes to install.  Thanks for the part and quick service from "Good Life Products".  Amazon is a great source for the hard to find stuff.
4886968
Clamp had a obvious defect as it snapped upon assembly.  Had to package the whole thing up and send it back to Amazon.  Then to my delight, Amazon let me know a new scooter had been shipped - it arrived in 2 days and worked perfectly.  They reimbursed me for the return shipping costs also.  I have to say, what started out as a bad experience was professionally turned around 100%.  I would gladly shop at Amazon again and my son is delighted with his new scooter!
413475
the replaced one is working great.. that is why I love doing business with AMAZON!! they stand behind their sales!