Nice looking faucet and great customer support.
348320
We ordered this faucet for our newly renovated kitchen and are very happy with the purchase. Looks great and works as it should. Would definitely buy again.
1940813
I gave five star for Kingo Home's excellent customer service. I purchased the faucets and installed them about months ago and found issues recently. After sending in the pictures and inquiries, customer service responded immediately and resolved my issues to my complete satisfaction.
3519830
This is a great looking faucet!  The water pressure is strong and I like the ease of movement.  Some reviews mention having to hold button for the spray, not a big deal to me.
4416786
A beautiful, well made faucet. Easy installation. Would have been 5 stars if replacement parts were available.  I installed it before finding out about parts not being available or I would return it. A big communication failure was the cause of bad seller feedback.
2801674
I'm not a plumber.  Install took less than 30 minutes.  Biggest effort was removing all the 'stuff' under the sink.  Water has a good taste, better than Brita or Pur.  Also, I like how fast I can fill up a glass of water instead of waiting for the Brita or Pur to filter the water from the kitchen faucet.  The tank and filters don't take too much real estate space under the sink.

I'm not going to dock them a star for this but one of the hoses was not securely plugged in to the quick release connector so upon start up there was a leak.  It took a simple push to make sure the hose was plugged all the way in.

In regards to the their customer service - I had a slight leak in the drain saddle and called Tap Master's customer service number.  They were very responsive and helpful.  They are sending me a new drain saddle.
171913
Faucet is very nice.  Good product for the price. I had the item shipped to my contractor which arrived quickly and was replaced with in an hour or so

Thank you

Mike
2243346
The only "problem" I had with this faucet was that the included plumbing lines were a bit to long to fit how deep my plumbing pipes were. The seller was very helpful and even offered to send us whatever length lines we needed. My plumbers were able to figure out another fix. This is a high quality faucet that operates well and looks stylish!
3379827
I bought two without any reviews.  The faucet is nice quality and has the look I want.  It seems well made and should not show too many fingerprints.  One of the 2 pull down hangs a little when you put it back so I sent back for a replacement.  1 screw was missing from one of the 2 faucets.  I think magnetic pull down holders are better which was my previous delta faucet.
454134
I really like this faucet. It seems to be constructed well with heavy materials. I like the push-down drain too. My builder is wary of our buying any faucet that is not Delta due to replacement part availability. But Im counting on Krous to be there when needed.
1047091
We recently purchased a 7 year old home that had this faucet installed.  Hard water had its revenge and made it extremely difficult to repair.  I emailed customer service and was happily surprised to hear back from the president of the company.  Mr. VanderWaal went out of his way to first help get the faucet repaired at no charge to me, but then when those efforts failed, he sent me a brand new faucet.  My experience was just the opposite from a prior review.  Great customer service that I wouldn't have expected from a smaller company.  Would buy again from Novatto.
2537174
Update from original post: Was able to contact the company Monday morning and they over-nighted a set of hoses.  We were able to easily connect the new hoses and have had no problems since.
We purchased and installed the faucet several months ago, we love the look, nicely positioned handle, heavy duty and sturdy, and pull down works very well.  The problem is the water hose sprung a leak and when we went to replace the part at the hardware store we learned that it can only be obtained from the company as it has a non-standard end.  We contacted the company to purchase a replacement that morning and was told they would see if the warehouse had the part and would get back to us.  Late that afternoon we had not heard from them so we called back and they were closed for the day.  Sadly we now sit with cabinets and flooring we are trying to dry out and no hose for the kitchen faucet for an undetermined amount of time.
4838820
To start with When I received the faucet from Amazon Vine it had the handle broken on it. I contacted Moen and although they didn't have to do anything they replaced the faucet. Excellent service :) I love this faucet. It is amazingly heavy and feels so sturdy. I love the one handle approach because it makes the whole thing look so neat and pretty. I have not actually put this in yet because we are putting it in our house in Kansas but I will update when we do. I have been watching the video and I think the way they are so detailed that I can probably install this myself. Again will update and let you know how that works out. I love the look of the brushed chrome because it gives off an elegant look to your bathroom and should clean very easily. I love the Moen products. They have all done an exceptional job for me in the past.
4700973
I bought this faucet last year and the pressure of the water was pretty bad, I called a plumber who told me the problem was in the head of the faucet so I contacted costumer service ( a year later) thinking it was a long shot for them to help me since I reported the issue 14 months after the purchase but to my surprise, the replied right away saying they were sending a new head from a newer model so I just replaced it and it works great! Buy this product with confidence because the company will back you up if you have any problems.
1917620
This faucet was easy and straight forward to install and worked great for about 6-7 months, but then had an issue in the nozzle where it would leak a bit.  Commlen was very helpful and quick to respond. They said it must have been a faulty nozzle and offered to send me a new one right away. It came within just a couple days and they sent me instructions and pictures of how to replace the faulty part.  I knew it came with a 10 year warranty but was so amazed by the customer service. I would recommend this faucet to any one.
3681110
I had ordered this faucet to replace a Peerless faucet I had purchased in Walmart two years ago .The Peerless faucet was horrible it leaked after a couple of months and after replacing  parts under warranty it still had problems. I installed the new faucet and was very happy with the outcome. This faucet works very well as described and it looks great my wife loves it. I had to replace  a new shut off valve the install took me two hours . Working under a kitchen sink is not a fun job not much room to work but its done and I'm very happy with results. I would recommend this product.
1597159
First of all, this faucet is beautiful! I just had it re-installed yesterday, so I actually haven't had a chance to really even use it. I would give it five stars based solely on the look of it. However, my plumber had an awful time installing this and apparently there was a gasket that did not fit correctly (hence the four-star rating).
He uninstalled the original faucet and sent it back. Returning it was very easy and we got a new one within days.
I'm hoping it was just a fluke with the first one and that I have no issues with the new one. I plan to take many baths in my new tub!
3577213
Hired someone to put it together and after it was all put together it was discovered that the faucet was faulty and was leaking.

Updated: the company reached out to me via email the next morning. They were very polite and offered to help with the situation. Unfortunately we had already returned the faucet but I give them credit for trying. ; )