Failure to listen and respond
346669
You have now shipped the order twice and each time it has been incomplete.  Your customer satisfaction attempts are woefully inadequate and deplorably inept.  The Wireless system is advertised as including a microphone and yet you have now excluded the microphone both times.  You need to be more aware of what you are doing.  If you study the picture of the product, you will note that the microphone is demonstrated with the rest of the hardware.<a data-hook="product-link-linked" class="a-link-normal" href="/Nady-DKW-8U-GT-12-Single-Channel-UHF-Wireless-Guitar-System/dp/B0046TXVJS/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Nady DKW-8U GT/12 Single Channel UHF Wireless Guitar System</a>
690338
No EVP's heard despite many times of use and hours of trying. Good luck.
4830471
The AO Safety/3M Worktunes have been ok in every aspect but one. When the batteries run down it causes an earsplitting alarm. I complained to the company about the irony of a hearing protection device damaging my hearing with an unneeded alarm. Their reply was that there was nothing I could do the disarm the alarm and that is was not really loud enough to damage my hearing. Baloney! After two years they will not operate for five minutes before the alarm sounds. I do not reccomend this item.
302442
I could live with the fact that the instructions were not clear, which caused me to call tech support, wait 20 minutes, and then find out that you needed to register an account before attempting to sync.

I cannot live with the fact that in this day and age, that the device cannot sent alerts via text message.  I spent another 10 minutes waiting to chat with a representative on-line, and then discovered that utilizing an e-mail such as phone#@vtext.com, will not work as they currently do not have a way to allow you to verify your phone number's e-mail address via a text message.  This is apparently a feature that many have been asking for, but is not clearly specified on their site or in their literature.

Unfortunately, I will be returning this and look to purchase a detector that supports text alerts.

5 month update

I wound up keeping as it was a hassle to return.  I like being able to check temp/humidity, but have yet to have a water alarm condition to see its effectiveness.

Also recently had a 16 hour power outage due to storm (with heavy rain), and once power was restored, it took 12 hours before I received a phone alert and e-mail that my device was off line.  Seems like a recipe for disaster if I was away and didn't know that the power had been lost for 12 hours.
981120
I had an issue with my speaker and was disappointed. They sent a replacement without me even asking. I had a better experience with the replacement. Thank you
4021695
We purchased one of Silver unit during the Black Friday deal, which we think it is a good price for the money.

The first unit arrived and had problem with constant clicking noise on the recorded video.  On occasion, the unit would produce loud buzzing sound from the speaker when a motion is detected and won't record the video.  We emailed Skybell tech support and due to holiday season, the responses ware slow.  Finally after a few email exchanges, they wanted to do a replacement and send as a new unit.

The replacement unit works for over a month now, and seems to be working OK and as advertised.

So after over 1 month of use, these are the issues that we run into during daily use:

- When the unit detects a motion and sends alert to your phone, and you tried to Watch Live immediately, sometimes it will not let you do it.  The App will quit and say connection cannot be established.

- The app takes some time to load so by the time when someone press the button, and you try to Watch Live to do 2 way audio, it is at least 25 to 30 seconds.  The person may be gone by then.  It appears that the app will take even longer time to load on the device that has not used the app for some time.

- We have multiple devices (android table, android phone, iPad) installed Skybell app in our home, when an alert occurs (button press or motion detection), not all devices produce alert immediately.  Some devices would produce alert minutes or hours later momentarily, or alerts when you wake up the device.

- 2 way audio is difficult to use.  You cannot hear the other end talking when the mic button is pressed.  The other side does not know we cannot hear them when we are talking.  So conversation  is often interrupted and we have to ask the other party to repeat again.

We believe above mention issues should be easily solved with their software update, as they did with the improvement of motion detection response time.
3749667
I received an Echo as a gift for Christmas and everyone was playing with it and it was fun, so I bought two more, one for each of my main rooms in my house.  I should have waited to see how I like this thing...  turns out, it ignores me.  I thought I could use it as an alarm clock but the alarm won't shut off no matter what I say, so can't be used as an alarm clock.  I thought it would work with my so called Alexa approved thermostat...  nope.  It usually says that the thermostat is not connected.  However, the thermostat app on my phone works fine.  As far as a simple toy, it is limited as well and gets boring fast.  Today, I asked it to play a radio station I frequently listen to via the Echo...  it said it could not find the station.  I opened the Alexa web page and there it was, my station.  I am listening to the station it said it couldn't find, but I had to launch it from the web site, not the device.  It just seems to be more frustrating and trouble than it is worth.  It is too late to get a refund, so I think I am going to give all three away or throw them away.  No one likes to be ignored by someone, but when an inanimate object ignores you. that's it, it gone.  Since I have three and they all seem to work poorly, I doubt it is anything I am doing wrong, it's just not a good product.  Would not recommend.

UPDATE:  Well, I've had enough.  The unit that was playing my music station after I had to use the web page to get it to play...  It frikkin ignored me again when I wanted it to stop.  I had to pick it up, place it about 1 inch away from my mouth and yell at it to stop.  My speakers are across the room, about 15 feet away and not loud, so I know there wasn't interference.  The little ring lit up like it is suppose to and still ignored me.  Very proud of my 90+ mph pitch into the waste basket across the room!  I am glad I didn't miss the waste basket or that would have been another thing to get angry about.  I think I will use the other two Dots I have as archery target practice.  At least I will get some form of enjoyment out of them that way.
398438
I was disappointed that I couldn't have conversations because no one could ever hear me!! I thought that maybe just one set was defective but it was both
3133181
Have had nothing but trouble trying to send and receive text messages. It is still not resolved so now taking it to the Geek Squad to try an d fix whatever the problem may be. I wish I had continued with my uncomplicated flip phone or followed my son's advice to buy an iPhone!
4198340
as long as you sit still it won't jump in the menu and you never get to pick anything to listen to
1361498
These headphones gave great listening enjoyment for the 6 months they worked. However, after 6 months' light use one of the sound engines failed so I can only hear sound in one ear. I followed troubleshooting directions included with headphones, to no avail. Their posted contact information which came with the headset appears bogus. I both sent email and posted a customer service query on their website and have not received any answer after weeks of waiting. While this headset was nice while it lasted, it is not worth the money  if it only lasts for about 100 hours of use total. I am very disappointed  in the lack of responsiveness of their customer service unit.
4323251
Ordered this headset for my wife. They had problems from the start. Most notably, when they are plugged all the way in, she can't hear team members, only background game noise. Only when she pulls the plug halfway out can she hear everything.

So, I send an email to Plantronics support. I get an automated email saying I'll get a response within 1 day. That was July 3rd. I still have not heard from them.

Other than what I've mentioned, the headphones work fine, but I will not tolerate bad customer support.
3054285
Headset failed within 3 months, called customer service, they told me to fill out online form.  Filled out form and sent, no reply.  Sent another email 4 days later, finally they said I would need to ship the unit back.  Shipped unit back, 2 weeks later no reply.  Sent email, they said another unit would need to be sent out as this one was unrepairable.  9 days later, no replacement, sent another email, got a bounce that the email address is no longer valid, and no online support forms must be used to contact them.  Very frustrating customer service.

As to headphones themselves, the ANR is not nearly as effective as my audio-technica's.  When you turn your head, the bluetooth connection can drop.  There is no easy way to switch between devices, pairing to my Mac, iphone, or ipad involves turning everything off that you don't want it to connect to, then re-pair to the device you want.  The volume output even with ANR is barely enough to be heard if there are noisy machines nearby, so not really sure this is useful except in only slightly or moderately loud environments, I guess YMMV.

For such a platinum price, I expected platinum quality and platinum customer service, this headset has neither.
1813321
Gave as a birthday present. Speaker would only work if plugged in. When called about speakers not working wirelessly we were advised would have to send them in to be serviced. Of course we are totally unhappy that brand new speakers did not work and rather than the company sending new they want them sent back "to be serviced". Not good customer service.
4499060
I had this unit in my possession for less than 24 hours.  The unit would never "connect to the Internet" using either wireless or wired connectivity.  I will point out that I have numerous devices connecting through the same wired and wireless networks, but this unit would never recognize the Internet.  It would receive a DHCP address fine, but would show Internet as Failed.

I looked all over Sony's eSupport site and performed all of the steps recommended, including resetting unit to factory default.  I called Sony support, and went through similar steps again with them on the phone.  Same results.  After almost an hour, and two technicians, it was decided that I would need to send the unit in for repair, or send it back and wait for a replacement to be sent once receipt of the original unit was validated.  I told them I wanted Sony to send an advance replacement unit expedited and sent overnight to which I was told by the technician they don't do that, but referred me to customer service.  Customer service couldn't make any promises, and recommended I call back 5 days later when their shipping team got back from shut down for the holidays.

Thankfully I fell well inside the return policy window for Amazon and returned it to them.  I would have thought the manufacturer would have wanted to make the customer experience a positive one, which is why I tried to get Sony to solve their issue and not Amazon.  I will not be re-purchasing this unit.

After this experience, I searched some more online to see if others had similar experiences.  I did find someone reference on a different model of Sony player that if the unit needed a firmware update, that it would try and retrieve it from the Internet and validate it's connectivity by pinging the default gateway.  This requires the gateway to have ICMP echo turned on to respond to the ping.  If the gateway/router does not, then it will deem the Internet to be in Failed connection state and not be able to connect at all.  I am unsure if this was my issue or not, but I find it crazy that a blu ray player (or any IP connected device) would need the gateway router to respond to pings in order for it to be functional.
2484410
Hinge fails as other users have stated.  I also have been trying for over a week to get in tough with an actual person via email or phone at their company about my warranty replacement.  Finally today I got an actual human being, half way through being helped it appears I was hung up on, when I tried to call back I am right back to no one is currently available, leave a message.  I am calling during the hours listed on their web page to contact someone there, and I am trying at various times during the day, it would seem they do not wish to be contacted.
505742
Does not alow access to the volume or the on/off/sleep button to properly work them. I believe this is due to the case covering these access points. For example, while trying to turn the volume down it only will turn the volume up. Sleep mode access is difficult, most times it does not respond at all.