Had the same issues with cat pawing up the chute ...
589062
Had the same issues with cat pawing up the chute to get more food and the dish dislodging.  Also since I was trying to do more feedings at less amount, this doesn't work well with the smallest serving of 1/2 cup.
1083052
Splashes out some when on high, also my cat can move it around on the tile floor easily. Ill be applying a rubber mat underneath or hot glue so he cant move it. Also, seems a little small for my 10lbs cat to use. All in all it works well for the price.
308454
There were a few times that the door flap got stuck and my cats went to the bathroom outside of the box. Ever since I leave the door flap up now all of the time.
3504589
With the clip system, it's a fairly painless process for both me and the cat. The black slider in the front though doesn't seem to stay in place so the shoulder straps tend to lengthen while we're out. Just keep an eye on the cat, and he won't get away. My cat loves being on the harness. He bounces around like a deer.
2966981
Within a week the  entire lower condo snapped off from the base. It is very difficult for the cats to get to the upper ledges. Switching the shelf and the hammock makes it somewhat easier, but not much. Very wobbly even though it was put together per instructions and I made sure everything was as tight as possible. Apparently not a good idea either since the lower post/condo snapped off from it wobbling when my cat jumped on it. I'm was then afraid to let him use it. I have disassembled it and just set the condos out for him to play in/on.
1130988
I bought this because we didn't have enough high places for my cat to jump. We'd moved the couch so he didn't have access to the window and he kept complaining about it. This product is affordable and my cat loves looking out the window, he can stay there for hours. He complains when we forget to put it up in the morning.

There are two issues, however. The aircraft cable that supports the perch broke, and I had to fix it somehow so that was a bummer. My cat would try to jump on it but fall because it was not holding up. And since my cat is not declawed and loves stretching his paws, there are holes in the material, which I suppose is to be expected.

My cat loves this and I would definitely recommend it to a friend.
3584499
The holes on the sides are a bit small for large cats.  Cats head may get stuck in the round holes and traumatize your cat! Thats what happened to us.
I have a large male cat and while he was checking it out for the first time and wanting to play with the hanging toy inside the round holes on the sides, he put his head inside, ended up getting stuck and took of running with the whole thing on his head, fighting to free himself from it!!!! Thank goodness that I was rite there and able to help him. He got so scared that he will not even go near it now! Not to mention the fact that it made me very upset having to witness my pet being traumatized by something that was ment to be fun!
I am going to see about making the holes bigger or just add a weight of some kind inside and cover up the holes and try it for a smaller cat and hopefully it will not be a problem. So please don't leave your cat alone the first time they use it for this reason. This could have had a much worse outcome had I not been home!
Update: We have made the holes larger and got rid of the foil ball and rubber band inside because it came apart and almost ended up getting eaten by our cats. After the initial event, our other cats have happily used the scratcher and it appears to be holding up well. The other cat will NOT go near it still, cuz of what happened to him. So after all is said and done, I am going to give it a total of 3 stars, due to the problem we had. Hopefully it will work out well for other cat owners.
4802170
Quick, and was to use, now if only the cat would stop attacking it every time I try to inflate something.
2069207
I purchased this door after my cat and a neighbor's cat had a fight in the house while I was at work.  I was worried the noise may be too much, based on research, but my 14 year old cat seemed to adapt to that fine.  It does work.  It makes a buzzing sound as the cat pushes through then buzzes once more as it locks right behind her.  One important note: I am unable to comprehend why the internal wires going to the locking mechanism are uninsulated.  There is no danger here, as the voltage is low, but when I first installed it two of the wires got pushed together.  This caused the door to make a horrendous sound as the latch cycled several times each time the door was operated.  I nearly sent the door back but then decided something must be wrong.  I removed the door and noticed two of the three bare wires going to the locking mechanism had been accidently pressed together, probably on installation.  It was an easy fix, but I bet a lot of people have done the same thing, then sent their door back - or just wished they had never bought it in the first place.  If you make sure not to press the wires together on installation the door works good.  I've had mine for about four months.
3703546
I have two cats.  One was already suspicious of the scoop free but the other was using it. The tray didn't fit too well.  The clear plastic trap would fall off sometimes and the bar would make a loud scraping noise.  I had to go back to using the cartridges, but unfortunately the brief time of loud scraping noises frighented my timid cad so much that accidents began daily. I even uplugged the box, but it was too late.  He would never accept it.  My timid cat put up a "keep out" sign around the non automated litter box by leaving presents in front of it and around it and then my other cat did the same around the scoop free.  My two cats adore eachother so I knew that the distress was over the litter box. My female cat would urinate in it but not defacate.  I finally bought Cat Attract litter and am back to two happy cats, using the same litter box which I scoop once or twice a day.  I think if had fit well and not frightened my timid cat we might indeed be scoop free today. I also believe that my female cat, who was still a kitten, would have gotten used to is if the poop wars had not started.  Oh well. I was hoping to be able to at least use it when we are on vacations but I don't thing that will happen.
3015353
I purchased this item on 8/25/17 and it arrived in a timely manner. Set-up was simple. My cat enjoyed it for several months, spending her days relaxing on the different tiers. However, this all changed one horrifying evening. At first, it appeared as if our cat was simply playing near the top of the cat condo. Suddenly, she began violently kicking her back legs and scratching. This caught our attention and we watched with partial amusement, thinking that she was only playing.  After about 10 seconds of frantic kicking, our cat began making a horrific noise. We then knew something was very wrong. We ran over the to cat condo to discover that our cat was actually choking and that her frantic kicking with her back legs was temporarily preventing her from "hanging" herself. It turned out, while weaving in and out of the "monkey bars" near the top of the cat tree, my cat's neck became entangled in the loops of rope securing one of corners of the hammock. The rope was wound so tightly around her neck that I was having difficulty inserting scissors between her neck and the rope. As a physician, I can surmise that our cat had no more than a few seconds before asphyxiating. Luckily, I was able to free out cat and she lived to play another day. However, if this event had happened at night or while we were at work, I am certain we would have walked into our living room to find our cat dead. To those of you that have already purchased this item, throw it out OR remove the hammock.
2779244
The programing controls are awkward and confusing, but after I got the thing working it was great.  Then kitty figured out how to stick her paw up the chute and get food at all times of the day. (turning out she was eating twice as much that way)  Figured out how to rig something over the chute to stop that, and all was good again.  After a few months of use, the clock started to either lag or speed up feeding the cat at varying hours each day....and sometimes only once. (had it on breakfast/dinner)  Replaced the batteries thinking they were low, and not halfway through the day the clock was wrong after being reset hours earlier.  Total piece of crap if you ask me....which is really too bad since when it worked it was a huge help.  I would not recommend this to anyone.
4203981
My (just turned) 11 year old spayed cat, suddenly began spraying/peeing in the dining room.  Nothing new had happened in the household, and we were at a loss.  We decided that it was, perhaps, a result of seeing other cats from the window, and trying to follow them...the wall in the dining room was the farthest she could go in pursuit.  I asked the vet, who said that we could try some pheromones....and I went looking.  We shampooed the carpet a couple of times, and attached some thin plastic sheeting to the wall, going down to the floor, extending out about 12 inches.  We also put up one of these.  The reviews I saw, mostly said that it would take awhile to take effect.  The behavior continued, albeit sporadically....I finally started putting down a large towel.  When it was disturbed, I would remove it and replace it with a clean one.  I thought that we would have to live like that...not great, but acceptable.  During this time, she was continuing to use her litter box....a litter bot that she's had almost her entire life.  Anyway, just on a whim, I set up another litter box, the covered kind that you roll upside down to clean, just at the end of the towel, about 2.5 - 3 feet from her spot of choice.  She now uses that, mostly for peeing, and the other box, mostly for pooping.  I have seen no evidence of floor peeing there, or anywhere else, since.  So...I am keeping up with the Feliway, for now, because it might be helping, though, I will probably trying stopping at a future date.  It did not stop the behavior on it's own, though it may be contributing to her return to sanity.
1152833
I myself love the idea of the mat but one of my cats are a bit iffy of it. I have the litter box and mat up against the wall and she will try her best to avoid stepping on it at all, if I hold her over it she will act as if it is water and splay out her legs. I hope over time she will get over it.
3258812
I thought this would be great for the cats to sit on to look out the bedroom window.  I have four of the SmartCat scratching posts.  They are terrific.  The best I have found.
But I had to send this perch back - poorly designed for appearance, not fur actual use.  It wouldn't stay put and was fearful that the cats would jump up and fall off and injure themselves. I felt it was dangerous.  I called the manufacturer and their representative said they were aware of this problem and would be improving it in the future.  I guess the word future was a good choice.  Not definitive.  Because that was almost 2 years ago and I have seen no signs that there has been any improvement.  You could glue the pad on permanently, but then you have no way to launder it.  I will probably make my own perch and pad.  Seems a shame to waste a perch spot.  My cats do occasionally sit on it, but I'm sure a pad would make it more comfortable.
3023711
Omg my cat is obsessed with rhis thing. Its movements are random, some jerky, some smooth.  It rolls around and has spasms that make my Bengal lose his s*#t. Pretty sure it turns itseld off,  whoch is noce because i forget about iy and will have to press the little button again when Milo is just sitting, staring creepily at it, waiting for it to move so he can try to rip it to shreds.

Seems tough, my 15 month old tends to grab it and slam it down and it has (so far) survived.

Doesn't work vwry well on carpet. Hard surfaces are much more entertaining.
3906984
I've had this product for over a year now, and it worked great when my cats were kittens.  As they grew, though, and maxed out at about 11 pounds each, the fabric wouldn't stay in place; the little nubbies that are supposed to catch the fabric don't (and in some cases, the fabric has ripped) and cause the area the cat sits in to suddenly lower and a gap occurs between the window ledge portion of the frame and the material.  The first time it happened, my cat's backside slid right into that gap and she got hung up there.  The second time, a few moments ago, the cat managed to jump away, but that's it, it's getting taken down.  I'm afraid they're going to get hung.  I can see no way of securing that fabric so that it doesn't do this; it can't be tucked under the frame because it then blocks the velcro securing it to the window sill.