The worst customer service I have experienced in years
587332
Do not buy this product if you expect any customer service.  I had this device sitting in the same spot for 10 months and it worked flawlessly.  Four days ago I started receiving an alert on the device saying "Mobile broadband disconnected.  Your data connection is disconnected".  I called customer service.  They had me try two simple things to restore the service, neither of which worked.  My case was then 'escalated'. Later that day I received a call saying that the Sprint network was experiencing outages.  I live in a metropolitan area of 4 million people, and if there were cell network problems I found it hard to believe that they continued for 12 hours.  I was told that the service would be back in an hour or two.  I moved the device about 20 miles from where it had been.  Next day, same thing.  Called customer service, they escalated my case again.  Heard nothing.  Third day, called in the morning, case was made 'high priority' and escalated again.  Heard nothing.  Called at mid-day, case was again escalated, heard nothing.  Called in the evening and insisted that I talk with a supervisor.  Was connected with the same technician that told me three days earlier that Sprint was having network difficulties.  Fourth day, still no internet and no call-back.  Unbelievable how they just ignore me.  The worst customer service I have experienced in years.  DO NOT BUY THIS PRODUCT.
3213658
I purchased this dispenser from amazon and received it quickly. Upon setup it appeared to be malfunctioning , (would not dispense with hand under unit) a call to customer service quickly determined the unit was defective , they offered to replace it with a repaired unit. Keep in mind i had just purchased this unit brand new. Simplehuman sent me a UPS return label. i packed up the dispenser and gave it to the UPS driver that delivers to my workplace.

Simplehuman is 45 minutes away from me. A week went past and i heard nothing. After several unanswered emails to customer service , I called and was told that UPS shows no movement on the package and to wait a little more. I called back and spoke with the CS supervisor named Arnold. He told me that UPS shows no activity and he cannot help me. I need to hunt down the UPS driver and ask him why they have not received this package. (this is just silly). He basically said its my responsibility to ensure they receive the item. Keep in mind that I am using their supplied return materials.

A voice mail left for Frank Yang (CEO) resulted in a prompt return call from Sammy , the e-commerce manager. She basically implied that i never sent it back and i am trying to get a free product.
going so far to say that " if she took my word for it , we would be out of business" She flat out told me she would not help and there is nothing she will do besides possibly offer a discount on another purchase.

This is the absolute worst customer service. Whats really bad is the way upper management handled the situation.

I cannot speak for the product as it never worked , but i will never give a penny to this company after the treatment i received from the bottom to upper management.
2421555
Absolutely the worst customer service process. Nothing wrong with the mouse but for the their handling of replacement of a unifying receiver! The receiver is absolutely terrible in design and made cheaply.

The end is literally glued on, so over time the heat from certain notebooks will wear at the glue, and the end piece will snap off making it a pain to get out of the port.

This has caused one of my laptop ports to sink in deeper and become nonfunctional. Ended up having to pry out the receiver which came out all in pieces that doesn't even work anymore.

Its very frustrating that such a good quality company can fail at giving good service. How am and suppose to use the product if my receiver and my laptop usb port is broken?

It costs $15 on their website to get a replacement unifying receiver. I could literally just buy a new mouse that comes with a receiver for just $10!

You have failed to satisfy me as a customer and have lost one.
3804918
Very bad Experience.  Would not buy from them again!!!
1547534
The customer support is beyond awful. We ended up buying 3 of these printers and 2 of them have never had any issues. I had to call about 1 of the 3 today because it was wrinkling the pages when it was cold. We bought this one in July so it is less than a year old. I called and spoke to someone who had me update the firmware and was convinced without a doubt that that would fix everything wrong with the machine. So, we let the printer get cold again and then the first 3 pages were wrinkled again. So, I called support back and referenced my earlier call only to be greeted by the exact same troubleshooting steps. I asked to speak to a supervisor who informed me that I had to complete the troubleshooting steps (that I had already done on the first call) before they would do anything. The supervisor was rude, the agents were rude, I felt very much so like I was inconveniencing everyone involved. So, I agreed to go through the steps again even though the person I was going through them with was DELIBERATELY slow, I'm sure because I had complained to her supervisor. Now I am on hold, I have been on hold for 20 of the 40 minutes I have been on the phone with them.

Also everyone I talked to was foreign.
3691127
This thing makes me wish I could build a time machine to go back and tell myself NOT to buy it! It's very temperamental, only working sporadically. When it does work, I don't ever want to pull the drives out because I never know when they will re-mount. Even when I eject the drives off the desktop, they continue to spin adding wear and tear and reducing their lifespan. However the WORST part is their customer (lack of) service. They have a phone number and Skype address both of which they NEVER answer. You can only communicate with them through a completely archaic portal that looks like it was designed in the 90's. I asked to return the unit for a replacement. In order to do so, they sent me a 3 PAGE instructional PDF on how to fill out their RMA. They let me know that if I didn't fill it out perfectly the process would be voided and I'd have to start all over again. Also, if you don't reply to them in a short timeframe, they will void the RMA and start the process all over again. These people are total JERKS! Two weeks after I sent it they said they were STILL testing the unit and didn't know if they'd send me a new one or not. It took them over a MONTH to decide to send me a new one which...guess what...STILL DOESN'T WORK very well. They are the WORST!
4232002
I bought this particular DVR as a gift for my fiance.  We were excited about the possibilities of watching shows on our own time and burning DVDs of our old homemade video tapes.  We'd heard some stories about TiVo starting to erase programs from people's hard drives, so the TVGuide system seemed like a good option and free to boot.

Unfortunately, we never got to enjoy our DVR.  I set it up as instructed when it arrived.  (You may want to note that setting it up for cable requires purchasing an extra set of A/V jacks.)  We left it for 24 hours.  Turned it on, and the guide informed us that "the search for data has failed."  I did what I figured was the sensible thing; I called customer service.  Little did I realize this would only make matters worse.

Everything people have said here about problems with Panasonic customer support is true.  Wait times range from 20 minutes to an hour, and first you have to go through an automated system which - through the wonders of voice recognition technology - will probably take you to a different menu every time you call.  I was told to connect the machine in a way that left my cable unable to work at all until I put it back as it had been.  I was given case numbers that, when I gave them to someone else next time around, made them think I was calling about a phone.  I dealt with a person who couldn't seem to take down any number I gave her correctly.  I was sent to the Panasonic website to find a download which I could not locate.  When I told the rep it wasn't showing up, she had me navigate to the exact same page through the exact same links again.  The worst part was when I finally asked to speak to a supervisor who knew the machine well.  I was told someone like that would be in at 10 the next day and would call me.  I waited FOUR HOURS to account for the fact that I didn't know what time zone they were in.  No one called.  When I finally called them and asked again for a supervisor's help, I was told "Oh, supervisors don't do tech support."

The last I heard from Panasonic, they were sending my information to TV Guide and expected them to get back to me in a day or two.  That was several days ago, even accounting for weekends and the holiday.  TV Guide does not have any customer support number for their DVR guide service on their website and the number for them which Panasonic gave me just connects me with a recording.  I have come the conclusion that no one will be calling me back.

To be fair, I tested out the recording to the hard drive and DVD and that seems to work fine.  I could just keep the thing as a simple DVD recorder, I bought it so they I could both burn DVDs and record programs without having to sit there and press record myself.  What I can do with the machine now is not what I paid for and Panasonic tech support was disappointing, to say the least.  So the DMR-EH50S is being returned and Panasonic is no longer getting my business.  Your results may well vary and if you're one of the happy people who actually gets the TV Guide to work exactly as it's supposed to, you have my congratulations.  Just keep in mind that if you should have any problems with the machine, Panasonic tech support is probably not going to be able to help you.
3231212
I will not ever buy a protection plan through this company again. Their communication is terrible. Their website is intentionally difficult to navigate with many areas not accessible from the main page. They provide very little contact information -- an email address (which they take their time to respond with) and a mailing address. I went back and forth with these folks trying to file a claim for months, and by the time we finally got somewhere (after much follow-up and documentation of communication on my end) all they said was that they could look at it but it might just get shipped back to me. Terrible customer service. Very unknowledgeable staff (my dad and best friend both do IT, and I know a few things about computers myself). No one seems to be able to keep track of your account information or previous inquiries. Do not purchase a plan through them if you want your sanity to stay intact.
327709
Broderbund used to be an awesome company BUT they have definitely gone straight down the toilet!!!  Program will NOT load AND there is NO customer service--NONE!  They give you a phone number and it warns you there is a 30 minute wait, it is more like 45 minutes, then the reps are too lazy to help, say I will email an update and hang up!  The update does not work, you are faced with another long wait for another lazy, incompetent jerk that is rude and offers nothing and refuses to give you a refund!  I have bought Broderbund products for the last 15 years, it has changed for the worst!  STAY AWAY UNLESS YOU ENJOY LOSING MONEY, AND DEALING WITH UNLESS JERKS ON THE PHONE!!  WOW! I AM IN DISBELIEF!
3569465
Bad product  did nothing to get what I paid for  lousy customer  service
3464764
I bought Magicjack last year Jan 2011 - right away I could see the connector's 4 tiny solder joints were expected to take the weight of the device - don't these people know about physics.  That coupled with extremely terrible customer service brings me to today - my device broke a few days ago at the 4 tiny solder joints on the connector - which instantly shorted out my entire laptop.  I contacted Magicjack who said they'd replace the device for a little over $20.00 - I scoffed because you have to pay over $36.00 to purchase - not the advertised $19.70 per year - you pay for the device (which you will obviously buy frequently, which won't last years as it's so flimsy - all in all - Magicjack is a great concept backed by a total lack of ethics.  Hello Magicjack - when you don't take care of your customers you end up without customers!  I would never recommend or purchase from this company again.  If I could rate them 0 stars I would.
4264163
Beware, while the equipment works alright, the customer service is atrocious.  I had packet8 service for several months and decided to go back to a standard landline for quality and bundling issues.  I ported my number, and called the cancel my packet8 service.  I believed everything was taken care of.  Packet8 billed me for 5 subsequent months after the number was ported out, and even after escalating the issue to their supervisors, they refuse to give me credit for the service fees even though there was no number on the account on which to use the service.

If you choose to purchase this product, you are warned, you are dealing with an unscrupulous company that is so happy with their terms and conditions that they cannot use reasoning to make a decision.
2805822
This has got to be the craziest extended warranty I have ever seen.  First off the customer service representative was incompetent and I am pretty sure she never even made it out of HIGHSCHOOL.  I was so confused the female helping me was contradicting herself over and over ugh.  We when round in circles for what seemed like an hour.  Then I asked for a supervisor and wow this guy wasn't much better.  It was very much so, sad , at the ignorance regerdgitated in my ears.  Frustration is not even close.  There are no words to their lack of respect or manners.  Bummer.....
4320925
I purchased this unit to replace my old phone system. I installed the batteries and plugged everything in to allow it to charge but one of the headsets did not work, no big deal. I double checked the battery placement and even swapped the batteries for one of the other units to ensure the batteries were good, still did not work. I contacted Panasonic directly and explained to them the issue and was told once I provided proof of purchase I would be taken care of, fair enough. I sent in a copy of my receipt and later received an email from the company telling me that they would not be sending out a replacement handset and that I had two options: 1) return it to Amazon and buy a new one or 2) ship them the handset (at my cost) and they would "repair it" and mail it back to me. I called customer service thinking this has to be a mistake, surely they wouldn't expect me to wait a month for the handset to be "repaired" when it never worked to begin with. Customer service was terrible. I spoke to a supervisor named Gus  who basically told me I was out of luck and that was the way things worked. I was told I should have read the warrenty before buying the phone (not sure how I was supposed to do that) and that I shouldn't be complaining. Well guess what, the phone is going back to Amazon and I will pick ANY OTHER COMPANY BESIDES PANASONIC. This is completely asinine and the worst customer service I have ever encountered. Please do not waste your time and money.
1005402
I assembled the unit a few days ago and have yet to put it into service.  Seems that they supplied only 3 of the 4 required self-tapping screws in the supplied small sealed plastic bag.  The one star I have given them is for their awful customer service.  Armed with the model # I spent about 15 minutes navigating their phone menu and waiting, only to find that they wouldn't send me a 10 cent screw since I didn't have the serial number handy.  I haven't seen such poor customer service in quite a while.
2151417
In addition to having a HORRIBLE customer service department, expect to spend at least 1/2 hour on hold, just about any service is going to cost you a minimum of $100.00. That's even if they don't fix the problem.

The last update that I bought did not work out of the box. Called customer service and they would only fix the problem if I paid $100.00. This was for a BRAND NEW product. I had just gotten the email confirmation of purchasing/registering the product the previous day!

Since my previous version crashed, I am in the horrible position of trying to somehow get access to my customer database. 25 years of contacts down the tubes.

I have NEVER seen any company not stand behind a brand new product.

I'm sure they get more money from fixing their own problems than they do from actually selling the product.

Can't say enough horrible things about this company.
3810300
The worst  experience  I have requested  a return label since nothing  I don't want  to keep  it because I don't want it