Another consumer burned by this company
582588
I bought the 26" HVE version of this TV. I like the TV just fine but, like some other reviewers, I'm still waiting for my $200 rebate after 7 months! I've sent emails and left voicemails but I'm ignored. I will not buy another product from this company.
2769652
I bought the HR-T3 Fish Roaster from the Sanyo website. After giving it as a gift the person told me they were having problems with it burning the food. I took a look at it and found that the control switch that allows you to select the upper burner, lower burner or both burners at once is wired incorrectly. When you select the upper burner the lower burner turns on and when you select the lower burner the upper one turns on. They are wired backwards. Not much Quality control at Sanyo. I took the unit to a site recommended by the Sanyo.com site for service. The man told me that I needed to contact Sanyo corporation at 1-818-717-2755. He explained to me that since it was a manufacturing defect he could not change the wiring or he would be responsible. He said they should take the defective unit back and replace it with a properly wired unit. I called and left several messages for the customer service supervisor John Smutny and did not get any call back. After the fifth attempt I managed to get a hold of a representative named Dan who said his employee ID was 1456. This guy was a waste of time as he said the unit was manufactured in china and I needed to contact them. I asked for his boss and was directed to John who I was calling in the first place and low and behold the guy was available and in his office. I guess he just does not return phone calls from consumers. He was not interested in the fact they manufactured a defective product but said he could only offer me a fax number that I could use to send him the copy of my receipt, my information and the product model and serial number. Both representatives were snotty and of no help and had no concern whatsoever that they manufactured a product with a defect. I am sure this was not the only unit made incorrectly. This tells me they do not want my business and being referred to china for help tells me they need to concentrate their sales of their products there and not here. I will never recommend any Sanyo product to anyone again and will never purchase any product that has any affiliation with the Sanyo Company at all.
1053162
Customer service stinks!  Stay clear of this & buy a different brand.
4483134
This oven is just bad, and horrible customer support makes the experience of owning it even worse. It was the most expensive appliance I purchased when I redid my kitchen two years ago. Most expensive by a fair penny. I expected to enjoy its high end features, despite not using the oven more than a few times per month.

After the 3rd time I used the meat probe (just over a year after buying the oven), the plastic insulation split where it attaches to the probe, completely exposing the wires inside. As an electrical engineer, I have always taken care not to flex wires in ways that strain them, and this probe was no exception. It was just poorly made with no strain relief, and I suspect that material and dimensions are under-designed for their function. After a painfully long process of reaching the right person and explaining that a premium brand like Electrolux can't possibly expect a probe to fail after 3 uses, the representative finally agreed to provide a replacement rather than charging me the ridiculous amount that I have since blocked from my memory. However, they would not just ship me the probe. They insisted on having a service technician come out to inspect the broken probe and give me a replacement. I offered to send them the defective probe for them to inspect before sending the replacement, but they declined. Hence, I was forced to miss a morning of work and Electrolux was forced to pay a third party service provider to visit my home. Poor economics on both sides of the equation.

Then, yesterday, I was cleaning the oven. It's now a bit over 2 years old, and I was running the self-clean for the 2nd time ever. About 1.5 hours into the cycle, I heard a big bang. The middle pane of glass in the oven door had shattered. When I called Electrolux, the representative explained that the glass exploded because the temperature got too hot for the glass. I explained that, since Electrolux designed the self-cleaning process (and doesn't enable users to set self-clean temperatures) and since Electrolux specifies the glass used in the oven door, the problem she described sounds like a design flaw on the part of Electrolux. The outcome of a lengthy call (with a little discussion interspersed with longer times on hold), Electrolux agreed to give me the $258 piece of replacement glass at no cost, but they will not provide a new door and they will not cover the cost of the service call to have a technician disassemble the door to replace the glass.

I have gone back and done some searches on shattering glass in Electrolux ovens. This is not an uncommon phenomenon. Given the marginal increase in cost to use a more robust piece of glass inside the door, it is unconsionable that Electrolux has chosen to let even a small % of it's customers be exposed to this problem. I was cutting up pineapple with a very sharp knife when the big 'bang' occurred. I jumped, and easily could have cut myself. Beyond that, I have read about peope whose exploded glass was not contained within the door and could have caused other injury. For a product in this price range, it is absurd that the manufacturer does not spend a few more dollars (or SEK) on materials and add few more dollars (or SEK) to the price and just insure that its customers will not be exposed to this problem.

I hope to be able to get the door repaired without some of the onerous delays I've read that other people experienced, and I hope to get many more years of use from this oven. However, I do not intend to ever run the self-clean again, and certainly do not expect to ever purchase another Electroux product.

Note: I bought this from a retailer other than Amazon, but since most of my reviews are on Amazon, I am placing this one here, as well.
4065799
WARNING: DO NOT BUY FROM THIS COMPANY

First off, I bought shirts of GC2 Compression directly for almost 10 years. So I would like to say I was a happy customer and their products were not only great but excellent.

THIS ALL CHANGED in 2014... Upon buying my restock of shirts I realized the shirts were drastically different in both quality and the way they were made. They went to a tagless design, the makeup of materials was a different percentage, and the actually stitching and build quality was HORRIBLE. You can clearly tell the new designs were cutting costs and corners while still stating they were made in the USA (which honestly this is a lie) and charging the consumer the same price. ALSO... if you buy a three-pack of shirts at a discount from them at least 2 of the shirts will be factory seconds.

BUT! It gets worse... my last purchase my shirt fell apart at the seams after only 1 wearing so they sent a replacement... and well, guess what? that shirt also fell apart after only one wear. When I asked for a simple refund of $22 dollars through PayPal the OWNER OF THE COMPANY CALLED MY PERSONAL CELLPHONE AND LEFT A HARASSING MENACING VOICEMAIL!

PayPal still has done nothing because GC2 wants me to ship the shirt back at my shipping expense which I refuse to and I will be escalating everything to the BBB where they will have to answer there.

THIS REVIEW IS FROM SOMEONE WHO USED THEIR PRODUCTS FOR YEARS AND SAW BOTH A SHIFT IN QUALITY AND HOW THEY TREAT NOT ONLY CUSTOMERS BUT LONGTIME CUSTOMERS.

AVOID AT ALL COSTS
489689
Follow up to previous review. Unit not working since I purchased. My plumber had a difficult time trying to connect with PentAir who apparently makes part of this softener. My plumber finally spoke w/PentAir and said it would need a new motherboard. OK, no problem...that happens sometimes. Called Tim w/LiquaGen who is friendly & really wants to make things right. He said it would be better to replace the top valve with the computer unit on it, however he said they would have to put a $250 hold on my credit card until they got the part back from me. This seems really strange to me since it is THEIR unit that is defective. He assured me that $250 would be put back once they received the part. Not the point.

So I called and spoke with a man at PentAir who told me it's their policy to put the hold on the money. I said to him, that really isn't my problem, I just want a softener that I paid $600 for to work...he was EXTREMELY RUDE & ARROGANT, yelling at me over the phone and told me if I didn't like this practice, TOUGH - he could care less! WOW! He was yelling through the phone! He then tried to berate me...I was shocked. He proceeded to tell me that their softeners run $3,000 and I'm getting it at a bargain - insert skeptical face emoji here - there was no point to continue to be subjected to that kind of treatment. I was calm, respectful, but said I should not have to have a $250 hold on my credit card for a part that is defective in the first place. He then was yelling that their company has lost too much money because people did not send back that part. Again, not my problem...after that debacle of a phone call, I called Tim back, and as hard as Tim was trying to rectify this, he wasn't budging off the $250 hold...because of PentAir's policy.

Is it a big deal about the $250 hold...yes and no. Obviously they have had issues with this part since the one man said they "have lost thousands of dollars because people don't return the valve"...I don't want to cut my nose off in spite of my face, but I'm seriously considering returning the whole unit for a refund.

I know others have said they really enjoy this product. From the reviews I have read concerning this type of model, I am sure when it works, it probably is really good. My major complaint is with PentAir & LiquaGen more than Fleck...LiquaGen to Tim's credit is trying and he was reaching out to me to help get this resolved...that other man, if given the choice, will not do business with them again. I'm not sure if those two companies are somehow connected...I guess at this point, it really doesn't matter.

Lastly, the instructions that came with the softener were not even for that unit. I see from other reviews, others have had issues with the instructions or lack thereof. Small potatoes compared to this...

My plumber said this whole thing should taken 2 hrs...instead here we are. I will give one more review after this hopefully gets resolved.
2686626
I now own two of these. The first I was happy with for my dye studio. The goal was to have five steaming stations in the studio and I was basically testing out this unit to see if I wanted to in vest in 4 more. Well  I purchased the second one but had a death in my family and did not get to use it right away. Two months went by before I could get to it. I found that this second one did not heat quickly at all. It took a long time to reach boiling point.

I mailed the company that sold it to me through amazon and got annoyed when they said I could not return it that it was passed that time frame. I started to quietly fume about it but before I could open my big mouth, the phone rang and it was a representative from Ovente. I was quite taken aback because it had not even been 30 minutes since I got the e-mail saying it was passed return time.

The woman was amazing. I told her what was wrong and she had already typed out the return/exchange. I printed out a return label for the faulty burner. In one week the new one was here with a note inside stating that  this burner had been checked before sending it to me to ensure that i was getting a functioning quality burner.

Things happen. Things don't function or fail. It all comes down to customer service when this happens and I have to say 5 stars to you Ovente. I will be buying the rest of my dye studio burners from you. AND - I will do it confidently that you stand behind your products. That is rare these days.
2353199
Based upon a review by America's Test Kitchen I purchased the Progressive Nut Chopper. Sadly, with minimal use it fell apart into pieces after less than a year of use. Customer service will only replace if I take a photograph of the broken item. I did keep the chopper in its broken state planning to try to glue it back together and extend its life. Over 2 weeks I made 3 attempts to contact customer service by email and phone. Got no reply so I tossed the chopper. Today Shannon told me I was out of luck because I didn't photograph it thus proving it was their product and indeed broken. Are you kidding? My time is valuable and I don't make random calls to businesses looking for "free" stuff. This is one of the worst, if not the worst experience I have ever had from "customer service." Putting the customer on trial is no way to keep a customer. Shannon's only advice was to keep the next Progressive item that I purchase when it breaks so that she can confirm the validity of the claim. After this experience
I will actively avoid Progressive products and leave the photography to paparazzi.

follow up:

 I am happy to report that a replacement is on its way, thanks to the prompt and professional interest and efforts of Lauren at Progressive. This gesture goes a long way to insuring that I will not hesitate to consider purchasing Progressive products in the future.
2540937
This company has gone way down hill.  I had been a loyal customer of Cincinnati Microwave and Escort Scanners for 25 years, and I still have some of their older scanners working fine - all these years later.  But after buying two 8500 x50s and having both of them continually go into reset, recalibrate mode, give false LASER readings and having to send them back at additional expense for repairs, then having it happen again repeatedly, I am disappointed.  The company just sits there and wants to charge again for repairs and could care less about good customer service.  They refuse to allow you to speak to management and just use the excuse that they are out of warranty.  They refuse to do anything further.  I highly urge everyone to look to alternative brands, which are better for much less money, and you will be much happier.  Additionally these newer models were advertised to be better and more sensitive than the old ones, and such has not been the case.  BUYERS BEWARE.
3707065
My unit didn't work right out of the box.  When I called tech support to make sure I was doing everything right, I was greeted by a very rude operator who tried to tell me the unit had been discontinued for a number of years and was out of warranty.  When I confronted him with the copyright on the manual being just 1 year old, I was told that I should deal with the retailer.  I had higher expectations of Stanley and they will be getting a letter from me.  This company they have sold their name to (so has Black & Decker and another big name I forget) is destroying their reputation.
Save your money and your frustration.
2927016
We have ordered 100's of Avanti products for our apartment buildings and regret it very much.  After getting burned on 2 major projects, we are no longer interested in them.

1.)Parts are very hard to get and are forever on back order from China.
2.)The customer staff is very rude and extremely short.  It's weird and it's every customer service rep.  They just told me they have been in business for 45 years and have a customer service staff of "about 6".  There is something definitely wrong there.
3.)Too many appliances broke down too fast.  There has been a flaw in every appliance and it's consistent through out each of them.

There are several other companies that offer compact equipment and I suggest going with them.
3062666
Disgusting.  Please pull this offensive item.
Manufacturers & distributors : What is the matter with you?
222315
My experience with this company and its product has been worse than terrible.  The product never worked from the start, but AcuRite would not provide a refund until I first installed a replacement chip, which didn't work.  They then insisted I return the product for testing before sending me a replacement.  When I did return it, they agreed it was defective and sent a new unit.  But the new unit had the same defect, and their only offer was again to send me a replacement chip (i.e. what didn't work before).  I refused, having spent 5 hours in total trying to fix their defective product.  They said they couldn't refund my money, only Amazon could, so my only recourse is to inform the marketplace of their product deficiencies and frustrating customer policies, and discard the piece of trash I wasted $75 on.  This is, of course, an unbiased review as I paid full price for this mistake.
896974
Less than one year ago, I purchased a Hewlett Packard IPAQ HX 4700.  Recently, the IPAQ would not turn on.  I sent it to Hewlett Packard's diagnostic center, and, after two weeks, I received a call from the billing department stating that my motherboard was damaged due to misuse and I was to either pay fifty dollars to have the IPAQ shipped back to me or three hundred dollars to repair the IPAQ.  The billing center was rude and the manager refused to speak with me.  Ironically, the IPAQ has never left my office desk and there was no possible way I "misused" it.  Upon having the IPAQ shipped back to me unfixed, the IPAQ arrived with a damaged screen.  I immediately alerted HP of their "misuse".  I wrote various letters to Mark Hurd, CEO, consumer complaints et cetera.  I received, once again, another rude phone call from HP's consumer relations department in Texas.  They stated that in order to determine the problem they had to take apart the IPAQ;thus making many serious indentations on the screen.  The manager, Luis Dias, simply stated 'too bad' regarding their "misuse."  He said the only resolution would be for me now to send it back into HP and I would have to replace the screen.  I am absolutely furious with how I was treated at Hewlett Packard.  Their customer service representatives are not only rude, but also, completely unknowledgeable about their job, as well as, their company.  I am now stuck with a completely damaged seven hundred dollar machine and have lost hundreds of business contacts due to their product. I am at lost as to what to do.  I can only assure Hewlett Packard that I will never buy another one of their products again.
4473747
I have to say that I am extremely disappointed in Amazon.com. To raise prices and take advantage of people by charging an insane price is unethical. You have lost a customer. I will no longer shop at Amazon.com. This says a lot about your integrity and how you treat your customers. The fact that you would even consider these high markups is representative of greed rather than business savvy. Your recent example of price gouging has truly impacted the image I hold of your company. When I think of Amazon.com I will no longer think competitive, good prices, and selection, but rather "unethical, greedy, and sinister." You should remain dedicated to customer loyalty, which will in turn lead to a better bottomline, not the other way around. I will be happy to give my business to Target, Toysrus,Walmart and any other vendor that chose to remain sensible in their pricing--be it before or after Christmas.

Russell Hornsby (Zhu Zhu Pet founder and Cepia CEO)...I hope you take into account that one of the vendors you chose to showcase and sell your product is a cold hearted snake!

Amazon, I hope you will read some of these other comments and decide to do the right thing.
69983
Stay far, far away from anything manufactured or "serviced" by Sunpentown.

After five months of owning this piece of garbage, it just stopped working. Just went dead, for no apparent reason. Rather than honoring their warranty and sending me a replacement, they made me SEND THE UNIT back to them, at a whopping price of almost $40 in postage.  (Looking back, I was a complete fool for falling for this.)  Then they alerted me that the unit had arrived "damaged" but out of the goodness of their hearts they were willing to send me a RECONDITIONED unit for $70. How long do you think the reconditioned unit would have lasted if a NEW one lasted only five months?

I'm now on a one-man crusade to make sure nobody else makes the mistake of buying these terrible products. They're garbage and the company that sells them is unethical. They dealt with me in very bad faith. Do yourself a favor and look for something more solid, with better craftsmanship and most importantly, a company that STANDS BY ITS PRODUCTS AND ISN'T DEVOTED TO RIPPING OFF CONSUMERS.
286525
Before the one year warranty has expired the agitator and components burned up. Panasonic has expected me to go way beyond limits so they can honor their warranty ie, their nearest service center is over 1.5 hours one way from my home, they expect me to pay for shipping to this service center if it is too far to drive. Both outcomes cost me almost as much as the vacuum itself. I am thoroughly disappointed thus far with the product and how a very large company like Panasonic is handling this issue.