poor product, even poorer support
590971
Definitely not a good product.  It arrived packaged well but did not work from the start. Poorly backlit and no instructions. Contacted support several times to resolve the issue and they did not respond.  They would not return the product either. A complete waste of $500.
4135955
The software that runs the mouse stopped working after about a month. From what I've read, they have been having issues for years. Wish I had read the reviews before buying this junk. Corsairs website says customer service will be with you within 2 days. 2 weeks later I they still hadn't bothered contacting me. Poor product and even worse customer service.
3562226
This is truly a pathetic piece of hardware.  I can't vouch for the speaker because I could never get it working after a week of troubleshooting, coupled with very poor product support.  I have many products linked to my WIFI network yet this SONOS can't seem to locate ANY wireless network anywhere.  After multiple attempts (from laptop and mobile) including direct, hard-wire connection to my router, I gave up.  Despite submitting three diagnostic reports to them through the SONOS app, Support never once made a recommendation to me to resolve my issue,  They then closed my case due to "lack of activity" on my part.

It's not much to ask for simple wireless set up these days - it just isn't that complicated.  Setting up new hardware onto a WIFI network should not involve hours of troubleshooting, reading online documentation, and submitting diagnostics. I have set up MANY devices over the years in a matter of minutes.  This is basically an ECHO dot with a speaker, and SONOS still hasn't figured out a simple way to connect to WIFI that doesn't involve downloading an app and messing with router settings.

Very disappointed.
4033478
The purpose of this review is to state my unsatisfactory experience with Netis Systems customer/tech support, which relates to all Netis products.

I purchased a Netis Systems WF-2109 wireless network USB adaptor at a Microcenter store. I tried four times to load the drivers from the CD to my desktop computer AND laptop computer. After going through the whole process, including the computer reboot, the drivers still didn't load to either my desktop computer or my laptop.

I called their customer service number listed on their website (626) 810-5866 and could only reach a recorded message asking me to leave a voicemail. No call back after 2 hours. When I called back I spoke to Maria who gave me a second phone number to call for technical support (866) 716-3896. Again I receive a recorded message.

When I tried calling back, again I received a recorded message at the technical support option. Then I tried other options such as Sales, which also had a recorded message. After many tries I finally reached a person who stated his name was John. I believe he told me a false name because he was abrasive, and hesitant to give his name. This person made no effort whatsoever to troubleshoot the problem, and simply told me that my computer wasn't compatible. I asked how he knew that because if the drivers do not load, then you cannot attempt to use the product to see if it works (i.e. compatible). He refused to acknowledge the logic, and hung up on me. I called back Maria who promised a manager would call me. I promised to hold my breath till I received a call back.
No call back was ever received.

Maybe this product works for some, but if it doesn't work then you are likely out of luck because this company has deficient or non-existant technical support. I note one reviewer (of WF-2109 wireless adaptor)stated he worked with tech support for days to get the product to work. Who wants to do that? NOT ME!!
4642205
What a disappointment.  First, I ordered the product on 7/4/12 and it took about 3 to 4 weeks to arrive.  No big I thought, must be on backorder, probably a really popular product, cool.  Started using it on my notebook computer at the office and on another desk top I frequently access.  It worked okay for about a week.  Than error messages started popping up.  It insisted it couldn't find a network connection (the connection was fine).  After another day it would just immediately crash as soon as the icon came up on the screen.  Useless now.

I called their customer service which while polite insisted they had never encountered such a problem.  Well, first time for everything.  They directed me to e-mail their tech support site.  Fine, I did that.  It took tech support almost 2 days to respond to my request for assistance.  They said they would send me a link to a site that would allow me to download a repair tool.  They did but the link didn't work.  Sigh.  I called customer service back, explained my growing disappointment in their product and service.  No problem they said, they would send a new Surfeasy USB card to me and that I would be getting an e-mail that would allow me to transfer my account to this new card.  And they had no idea why the link to the repair didn't work.  So puzzling, they so helpfully informed me.  They promised I would receive the new Surfeasy by Monday, 8/27.  It is now the end of the day on Wednesday, 8/29.  No card, no further word from Smarthome/Surfeasy, etc.  Just sent their tech support a snarky e-mail.  Who knows if I will hear back.
599045
Plug-and-play doesn't seem to work, and this is only brand I've ever had that problem with. I called Support (after 20 minutes searching their web site trying to solve the problem). I got transferred around and they collected my email address and phone number twice (and wrong, apparently). And at 10-minute mark, I had yet to talk to anyone about fixing what could be a simple mouse problem.

Given the tremendous overhead in getting support for such a simple piece of hardware, and given that it didn't work for even it's most basic functions, I can't recommend anyone spending their money on this.
4834805
Phew! Thank god you clicked here before buying this hunk o junk. Not only would you have been buying an inferior product, but their inferior technical support. I received my new drive hoping to finally organize and store all my videos, pictures and more importantly...my wifes music. After the first RMA and the offer of a second...I realized this product was going to continue to forever go offline, disappear from my computer...or worse, lose my data. The interface that installs to allow access changes to the drive is pretty bad...and unecessary. The support was a couple of guys in Bangalore, sitting in their garage hoping the big red phone didn't ring. I think that when the phone rang they were instructed to replace the hard drive and hang up quickly in case the phone rang again. Seriously...the support and product were that bad.
3345744
I would not recommend this product as I was never able to get it fully set up and connected to my home network.  Out of the box, it connected via HDMI to my HDTV and the menus displayed fine.  That's as far as it ever got, because this device would not get recognized by my PC.  One other issue I discovered is that after 10mins or so, the device would go into sleep mode and would not wake up neither through the remote nor by directly pushing buttons on the case.  The only way I could get the device going again was by unplugging and re-initializing it.

The online troubleshooting guide wasn't of much help either as I quickly found myself in a vicious circle; one help section suggested if my PC would not recognize the device to click to another section that instructed me to make sure the device is recognized.  It also suggested I visit my PC's hardware MFG websites to make sure all of my drivers are up to date, which they were.  When this proved futile, I attempted to call and/or chat with Iomega customer support.  Unfortunately, I wasn't able to reach anyone as their hours of operation are not conducive to someone who works for a living and only has time on weekends and/or eventings to "play" with new toys like this.

Although my PC is running an older OS (Win XP SP2), the Iomega device is advertised to work.  However, based on my experience this was not the case and I ended up returning it after several hours of fruitless endeavors.
564182
I bought the Archos 705 80 gig months ago, and still haven't been able to use it.  First, it didn't work out of the box.  Because I didn't open the box for a while (I thought I was going to give it away as a gift and then decided to keep it), I couldn't return it to Amazon, so had to do an RMA and return to Archos.  That took a while.  Then, I paid for the web browser plug in and the video plug in, and when I tried to download them, the system tells me the serial number for my Archos is not recognized, so it won't let me install the plugins.  So I can't use my Archos for the purpose I bought it.

I spent over 2 hours on hold today waiting to talk to Archos technical support to deal with this latest plug in issue.  But Archos "support" is notoriously bad and you are put on hold forever. I'm told this download issue is a common one.  I am so angry and so sorry I ever bought this product.  Had I known how terrible technical support is and read all the bad reviews out there on the web, I never would have purchased this product.  I tried calling Customer Services and got what was supposed to be a Customer Service number from the web site, but when you call that number, you get a recording telling youo it is the store and you should use the website to purchase items as they would charge you an exttra $10 to buy over the phone, then they hang up on you.  So there is no customer services department to call for complaints.  So this product might be OK if you have no issues, but if you ever need to speak with tech support, beware.  I say, it's not worth the risk, no matter how good the product looks online.
4837066
The video portion of the product stopped working after 6 weeks.  I refused to call Logitech's long distance # in Nevada, and left a message at their corporate office for every exec.  No one at Logitech answers their phone directly.  It took me 4 days to get a response, 2 weeks for them to decide they couldn't fix it, and now they want me to pay to send their lousy product back.  I don't think so.  By persistence, I finally got them to say they will refund my money.  Their support is horrible. I wouldn't buy from Logitech any more.
2850287
Have attempted to contact the company that makes this product by every possible available method. First, through the web-based email system. Was ignored. Second, through regular email to both their sales and their support email addresses, Was ignored. Third, and final, created an account with their tech support system, and went through the process of creating a service ticket, and described in excruciating detail the problems I am experiencing. After several days, received an email from one of the technician asking me, of all thing, to explain the problem (!!!). It appears their personnel has a very poor command of the English language. At any rate, responded to the email, once again explaining the issues, and never heard back from them. Moreover, their tech support website has no means to follow up on an open or closed ticket, all you can do is create one, and cross your fingers. Nightmare company.
4034837
Not easy setup (in fact, was a nightmare).
Worked for about 60 seconds, then went bizarro, and finally dropped connection with the cameras.

Customer support was terrible. Huge language barrier; during conversation, saw the the rep was rooting thru my entire C drive; all personal folders and files.  Request for a supervisor was ignored.

Finally hung up on him, and returned the product.
4971213
Poor product quality: after two attempts, HP support has only been able to get backups working for one of three PCs.  The feature to centralize iTunes worked the first time and immediately stopped working after that.

Poor support: I called 6 times and still was not put through to the group that handles Windows Home Server Support

If I could give this product zero stars I would
1449636
Dont waste your money or your time. They are always having technical difficulties and their support is worse than their product.
4328980
Nice device when I initially purchased it in 2015, but there has been ZERO product support from Foscam.

Their proprietary administrative plugin never worked with any web browser other than Firefox 32-bit, let alone any 64-bit browsers at all. But as of today, even Firefox support has ceased functioning, as of its update to version 52.0. Their mobile app does not offer access to all the setup and security features that the browser does, which makes the app nearly useless for administrative purposes. These shortcomings have rendered my Foscam a paperweight.

And in the entire time I've owned it, there have been no firmware updates to the camera itself at all. You are guaranteed to be stuck with every bug a Foscam launches with for the life of the product. Don't look for any online customer support, either. Foscam offers us none. Their commitment to their products and to their customers is disgraceful.

This will be my last Foscam product purchase, guaranteed. Seek elsewhere for your webcam needs, even if you have to pay a little more for the same features. Pick a company that at least gives a crap, and has a support presence in the USA. Vote with your dollars, don't pick Foscam. You've been warned.
1875101
Nice remote. Great potential. Only the support is for 90 days. The phone support sucks. They don't want to email you a ticket. The online system for firmware and software updates is constantly down. Turns this product into a One Star Product Instantly. Support is so profoundly inconsisten that there are days and days that pass before I can update what appears to be a twice a week requirement to upload software and firmware. This is weak, weak, weak support for a company like Logitech which has clearly outsourced this to "Frank" in India.
4232002
I bought this particular DVR as a gift for my fiance.  We were excited about the possibilities of watching shows on our own time and burning DVDs of our old homemade video tapes.  We'd heard some stories about TiVo starting to erase programs from people's hard drives, so the TVGuide system seemed like a good option and free to boot.

Unfortunately, we never got to enjoy our DVR.  I set it up as instructed when it arrived.  (You may want to note that setting it up for cable requires purchasing an extra set of A/V jacks.)  We left it for 24 hours.  Turned it on, and the guide informed us that "the search for data has failed."  I did what I figured was the sensible thing; I called customer service.  Little did I realize this would only make matters worse.

Everything people have said here about problems with Panasonic customer support is true.  Wait times range from 20 minutes to an hour, and first you have to go through an automated system which - through the wonders of voice recognition technology - will probably take you to a different menu every time you call.  I was told to connect the machine in a way that left my cable unable to work at all until I put it back as it had been.  I was given case numbers that, when I gave them to someone else next time around, made them think I was calling about a phone.  I dealt with a person who couldn't seem to take down any number I gave her correctly.  I was sent to the Panasonic website to find a download which I could not locate.  When I told the rep it wasn't showing up, she had me navigate to the exact same page through the exact same links again.  The worst part was when I finally asked to speak to a supervisor who knew the machine well.  I was told someone like that would be in at 10 the next day and would call me.  I waited FOUR HOURS to account for the fact that I didn't know what time zone they were in.  No one called.  When I finally called them and asked again for a supervisor's help, I was told "Oh, supervisors don't do tech support."

The last I heard from Panasonic, they were sending my information to TV Guide and expected them to get back to me in a day or two.  That was several days ago, even accounting for weekends and the holiday.  TV Guide does not have any customer support number for their DVR guide service on their website and the number for them which Panasonic gave me just connects me with a recording.  I have come the conclusion that no one will be calling me back.

To be fair, I tested out the recording to the hard drive and DVD and that seems to work fine.  I could just keep the thing as a simple DVD recorder, I bought it so they I could both burn DVDs and record programs without having to sit there and press record myself.  What I can do with the machine now is not what I paid for and Panasonic tech support was disappointing, to say the least.  So the DMR-EH50S is being returned and Panasonic is no longer getting my business.  Your results may well vary and if you're one of the happy people who actually gets the TV Guide to work exactly as it's supposed to, you have my congratulations.  Just keep in mind that if you should have any problems with the machine, Panasonic tech support is probably not going to be able to help you.