5 Stars for the customer service alone
598944
Sound quality was good for the price, but they lasted 6 weeks.

UPDATE: Originally, I gave these headphones 1 star because the audio plug broke from normal use.  However, within 48 hours of writing that review, a representative from the company contacted me to offer an apology a free replacement.  I had a few problems entering the code they gave me, but they were very patient working to rectify the problem.  I received the new headphone 2 days later, and like I stated in my original review, they have very good sound quality for the price.
1778967
The drive arrived promptly and was simple to install.  The data redundancy feature was extremely comforting to me, and I proceeded to transfer a large portion of data from my hard drive to my EX2. The next day, the drive stopped working - could not be recognized at all by any number of my computers, even when plugged directly into the drive.  I contacted WD customer service, and spent two hours changing network and firewall settings to place them in the most open/least secure mode possible.  At the end of the process the WD representative agreed that my device was defective, but offered no further support to reverse the myriad of changes made to my PC during the troubleshooting process.

I elected to receive an advance replacement for my defective drive (WD will send a replacement, then you send the bad one back) so that I could swap the hard drives out of the EX2 and kerecover my data.  A week later, I received my replacement drive, only to find that it was a "WD Mirror" model and not the EX2 that I needed.  Again a call to customer service.  The representative explained that they didn't have any EX2's in stock, so they sent me something close.  He then proceeded to inform me that if I wanted an actual replacement, I would need to call the WD help line twice a week to find out if they had my model in stock.  If they did have my model, they could then issue a new RMA for the wrong unit that was sent to me.

I am extremely frustrated.  I purchased this drive to make my data management simpler and it has been nothing but headaches for the last two weeks.
2498465
The customer service department must not exist. I tried contacting to resolve a problem and finally got a friend to fix.
4782527
This device works quite well, but don't expect any customer service from the company.  I wrote twice asking about the availability of a replacement part as a month later have had no response for them.  (By the way, if you lose the threaded reservoir cap as I did, the top of a Penzey's Spice bottle works just fine.)
483345
The product is really good and it works.  The issue is that if you have a problem which cannot be solved on the Ooma lounge (website) you must call the service department.  The service department does not pick up the phone (time and time again) nor do they respond to any emails.

Unfortunately, customer service is a make or break proposition.  Most companies which do not have adequate customer service usually fail because it drives away customers.

If/when you buy this item be very careful about picking out your phone numbers because you cannot change them (easily).  It requires a customer service call to change your numbers (which leads to the issues).  It would have been nice if they'd have warned about picking out phone numbers on the web site.

**  Edit - finally got through to support and they did take care of my issue.  The support person was friendly and helpful.  So my beef with support is access to support only.
4805242
Just to update on the customer service or rather nonexistent customer service and the product. The coffee machine and the coffee product has performed great. Just for information we are close to a Target store and that company carries a very good selection and at reasonable prices.
Now for the customer service all I can say is don't rely on service from this company(Tassimo) It is too bad and with regret that I write this as I have never experienced such a total lack of regard for the customer here. I guess since the machine in made in Salvenia that is how the customer service is run, or not run.
I would be really happy to hear how you have encountered help in registering  your coffee maker at their site?

We purchased the Tassimo 45 system after several hours and a couple of days research and felt that this would be right for us.
This family is husband and wife, early 70's and really coffee drinkers. Both husband and wife enjoy coffee and do frequent Starbucks several times a week. So this seemed to make some sense for us to try the coffee.
We have had the machine several days and can happily report that the machine lives up to the name and ads.
HOWEVER< we wanted to register the machine and take advantage of the free coffee so went on line to do this last step. Oh my, what a mess. lets just cut to the bottom line and say that we couldn't handle this simple step on line, so call customer service to request their help to complete the registration. After several attempts of not working the representative politely said that they would refer the matter to another department, technical services I believe they said. No word came after 48 hours so I called again, this time I was told that the web site is not able to handle the registration of US buyers as the company is updating the site. They expect the site to be down for updating for 2-3 weeks !!!! This is terrible in itself however there is not a mention of this on the web site and it took me several phone calls, two emails etc to learn finally (I guess) why they can't complete this simple chore and it will be 2-3 week before they can do the job.
Come on guys, this is not the 1800's. A very poor job of communicating facts as I know them to your customers.

An F grade for customerA service concerns.
An B+ grade for the product.

You decide what is important to you.
2881828
I only gave this four stars because their customer service was so terrible. I had to figure it out myself. Fortunately, it works well.
1424035
Once you figure out problems on your own and can get the devices to work, they aren't so bad.  Their Customer/Technical Support is the worst imaginable however.  They NEVER answer your tickets, and if you call they put you into a call queue so long you can't possibly hold out.

I have been trying to get my service on one device transferred to a new one.  That is something that a customer can't do on their own.  They just won't acknowledge me.

I am grateful I can still function.  If it was something serious, I'd be in a terrible situation.

I don't know how they stay in business.
328723
There is NO customer service for this company. I received a COBY television as a present, however, there was an issue with the sound. The sound on the tv did not go very high and therefore I wanted to contact customer service to see if there was an upgrade or something I could do to fix it. I called the number that is listed on their website (877-302-2629) and it is just an automated recording that tells you for customer support, go to the website. I emailed the "technical assistance" and to this day, have STILL not heard back. I sent another email today and doubt I will get a response. I also went onto their Facebook page, which specifically had to state that they do not handle any customer service issues. There is a customer service tab on their FB page that leads to NOTHING. If you read the ALL of the comments on items that have been posted on FB, it is ALL complaints from people about broken products and non existent customer service. It is very disappointing that this company is able to treat customers the way they do.
4662136
This review is specifically for and at the request of the NEAT company e-chat representative, Val, who indicated a performance review of his actions should be placed here. Val was courteous and helpful, and did not waste time on side issues. The problem was that their product, which I had just purchased, would not perform the set-up after installation at all, and the software left no options for the user to proceed or troubleshoot in any other way. This left calling in to their support services and letting them take over my computer, which in general I do not like unknown users doing these days, understandably. However, he was professional, got the job done, and even downloaded a version that was more compatible with the operating system I was going to run the unit on. We will still have to see how it operates, but I can't fault Val for his help in the matter. He requested that I post a review on Amazon.com regarding his service at the end of the chat.
However, I can not say the same for the website or phone line, or the automated account set-up, and of course the fact that there was this issue at all. That the software would not even start the set-up sequence, or offer an suggestion as to how to proceed to correct the issue--not even a web link to the appropriate sub-site on their main one, made this very difficult to pursue and took a couple of days to track down the working path. The "troubleshooting" on the website was unhelpful. Likewise the email responses I'd received previously from support; none of the things they'd suggested to do appeared to resolve the issue in any way. Their e-chat function was well-hidden and difficult to find, and the hours covered were a bit inconvenient for Pacific time zones; I dread to imagine what Hawaii thinks of it. Calling their phone simply got me hung up on, several times, by their automated system because it could not seem to find my account that I'd set up and could log into on line. I was pretty much ready to take the unit back and ask for a full refund, and be glad I hadn't tried to purchase the full unit. If it wasn't for Val, this review would have been as low as I could have scored it. Operationally, we'll have to wait and see whether this merits a rating change as I use the product, as Amazon seems to allow only one review per customer per product. It would be a shame to have to downscore him because the unit performs poorly.
3459625
I'm in agreement with the 5* reviews here on the product.  The NavDock does everything it promises, was easy to install, and really expands the usability of my iPhone 3GS.  Listening to the music through a home theater system is breathtaking.

But what was really surprising was the customer service.  I had an initial problem that turned out to be an issue with one of my TVs.  I called the 800 number (easily found in the included user guide) and a real person answered the phone.  She listened to the problem, consulted with other techs, and when it wasn't anything they'd seen before, provided me immediately with an RMA and instructions via email to send the unit back for repair.  After all this, I decided to try the unit on other TVs in the house and it worked perfectly.  So no need to send it back after all.

Overall brilliant product and surprisingly responsive customer service.
4747911
I am not currently an owner, In the name of learning before I buy, I wrote the vendor with some questions about this product. I had several email exchanges with several different people and was unable in all those exchanges to even get them to  understand that I was not an owner but rather just making inquiries. They made minimal attempts to answer a few questions but mostly  they would just keep asking for my order number. At one point I asked for several questions to be answered in layman's language. To closely paraphrase their reply: "Why you ask? everything already in english for you to read HA HA"  Rude as well as not english proficient...  They also sent me a link regarding one of my questions but it was a link to some USB type cable that was totally unrelated to my question or this product.
They certainly seem to be trying hard  but, while their english is sufficient for ordering a hamburger or talking about the weather, I cannot imagine trying to resolve a tech problem via email with any of the several people I exchanged emails with. However, since this vendor does seem to be making an effort, I would suggest would-be buyers do what I did and email some questions to geekbuyers and see if they have improved their customer support - that is, can they understand what you are writing and reply coherently and on topic. Hardly a Herculean requirement.  In general, for what its worth, my own research on this leads me to believe that these TV boxes are not ready for prime time anyway - even with english speaking help. Unless you are quite tech savvy just wait a year or two and you'll get a much better experience.
Just giving fair warning. Good Luck all!
PS: 7-17-13, You may notice in the comments section of this review, the vendor's customer service generously replied with an offer to help address my problems. Yet, even in this attempt to satisfy a customer, they once again asked for my order number despite my review clearly stating I was not an owner and the review itself extensively complaining about the very fact that no one even understood my repeated explanations that I was not an owner but just making product inquiries. So, in their very attempt to address my issues, they have confirmed my report by not even understanding what I said in this detailed review. Buyer Beware!
425374
I purchased this unit about 6 months ago to replace an older DeLonghi a/c. Used this in our bedroom.

It is easy to install and operate,  and air flow is powerful and cool. The vents allow adjustment for up/down,  but I was disappointed they do not allow for side to side adjustment.
Would have been an easy feature to provide.

Noise is a little on the loud side,  but after a while it's not too bothersome,  and I can easily sleep through it.

What was really disappointing was their Customer Service.  There was a piece of window panel missing,  I called CS and they took down all my details and promised to send one out immediately.  After several weeks,  nothing arrived,  so I called them again.  I provided them the case number, date of call, time of call,  and name of rep.  All were unknown to them - they had ZERO record. They could not even find the rep's name on their system!!

So, the CS rep said she would send the missing part out immediately.  Took my name, serial number of a/c, address, phone, etc.  I took all the usual info from her.  Eight weeks later,  there is no delivery.  Called again, got put on hold 25 minutes and finally got cut off without talking to anyone.

I was so upset I called the store I had bought it from, explained the situation, and they agreed to exchange it.  The new unit contained the missing part, so all is OK now.

So this review does not ding the unit,  but rather Customer Service.  Hope they do better for other LG owners!!
1831901
My Toshiba Excite 's power supply failed about 1.5 years after purchasing the product from amazon.  To my delight, I discovered that I had purchased this warrantee and went about registering the product and filing a claim.  The warrantee service is paperless, easy to set up, and provides exactly what would be expected of such a policy.  I received promptly received product shipping label via email and went to a FEDEX mailing center where they packaged the product and sent it to the repair center, all at no cost to me.  I was given the FEDEX tracking number and received e-mail notifications every step of the way.  The only problem that I had was with FEDEX, the logistic service that they use, on the return shipment to my home.  The return shipping required that I have someone at my home to receive the product after repair.  I was given a choice of windows within which I could schedule the return.  The window included time that there is normally no one home.  I was not permitted to refine the window.  The FEDEX customer service desk was not helpful when the first delivery attempt failed because the truck came during a time when I was not at home.  The deliverer did not attempt to contact my neighbor, whose number was on a paper explaining that if he called someone would come over to sign.  He must have seen the paper because he attached the failed delivery slip notification to it.  Again, when I called to refine the window, I was given a rude response from the FEDEX customer service desk.  The person seemed uninterested in helping me and referred me to their web site but did not know how anything worked on it.  As a result, the next day, my wife had to cancel her doctors appointment and stay home in order to receive the package.  Square trade was not responsible for this problem.  Still, I think that they should consider a different carrier.
216203
A great product - until it breaks
Came as a gift and for someone with a Siberian Husky and 2 cats you can imagine the hair challenges. The unit seems well made and worked flawlessly until about 5 months later when it suddenly started going in circles and beeping. It came with an extended warrantee from Asurion but that doesn't kick until the manufacturer's warrantee expires, and there's the rub. Support is in China. The telephone number listed for USA support does not answer and cuts off after 3 or 4 rings. Send them an e mail at Support and they politely answer and then begins the fun. They try to diagnose what might be wrong remotely and ask you to upload a video of what its doing to YouTube. They ask you to make sure nothing is jammed. Remeber that support is on the other side of the world and a day ahead of you so things move slowly. They then ask for manufacturing date on the bottom of the unit. They are not very accommodating if you don't have the purchase receipt like if you got it as a gift. Even supplying the Asurion information which indicates the purchase date is not good enough. They have their iLife policy that must be adhered to strictly. Most companies in this position would send a new unit out and a label for the return of the old unit in the box ( like HP does, or Kuerig, or almost any other reputable company).
I have a sneaking suspicion that I am in for a nasty surprise here. Customer service has never been the hallmark of Chinese companies and I think this one will continue that tradition. My takeaway - Service after the purchase is as important as the purchase itself. Check that support is available in the U.S. and maybe look at their social media accounts to check what customers are saying about their product support and product in general
1601907
I would give this product 4-5 stars if it was working as advertised. Long story short, despite a very amazing customer service department, the collar doesnt give a warning beep like advertised and starts shocking. If you want to read the whole story, which includes the good and bad, feel free to do so below.
Install was easy and simple. Instructions are straight forward and they even tell you to how to test it before going through the time of digging and installing the fence. It  comes with only 500 ft of wire, and by the time your done twisting the first length out to your starting part you have burned through a good deal of it. For my 3/4 acre lot I had to buy an additional spool. (Cheap, not a big deal at all).
Upon install and testing I noticed there was no "warning beep" before it just started shocking away (you can tell when it shocks because the test light goes crazy). For me, one of the best part of this system is supposed to be the warning beep, which trains the dog that something is coming and to step away, as opposed to it just starting to shock them like crazy without them knowing what that means. So I called customer service thinking it was something wrong with the collar.
To their great CREDIT, customer service was awesome. She had me do a few simple test procedures and after five minutes, and a very positive and helpful attitude, said she would send me another collar free of charge on Monday, and it arrived Tuesday! Upon testing the new collar, the same issue took place. Here is what kind of stinks.
When I called back in to say I was having the issue she told me they had been getting many calls like that, and it is either a misprint in the literature OR the collar manufacturer changed something and didn't tell them. Either way, there wasn't much she could do other than offer me a full refund or try to find a "old style" collar that would work. I opted for her to try and find an old style that would work, but was told if it didn't I would still get my refund. Again, very helpful, nice, and understanding of my concerns on the phone with customer service. And also, all this extra shipping and collars they are sending me are free of charge on my part. So they really are trying to make things right.
2639672
The stand is great.  It looks great and works fine.  I would have given it a 5 star rating if it wasn't for the poor customer service.

I am a Prime member.  It took 6 days to arrive.

When I unpacked it I quickly recognized several wood pieces were damaged.  I immediately phoned customer service to learn they open at 9 West Coast time.  I live on the east.  So I wait.  I phone back and leave a message.. . .  I phone back and leave another message.  About 8 Eastern time I receive an email informing me to detail all damages in an email.  About 9 Eastern time the following day I am told they will ship the replacement parts.  One week later the parts arrive.

They are the wrong dye lot.  They don't come close to matching the color of the original pieces.

So I send back an email voicing my frustration (though not being caustic) and requesting immediate shipment of color matching parts.  No apologies, just a 'oh!'.  The second batch of replacement parts arrived about 5 days later.  Note they were shipping 2 of 4 pieces.  I requested they ship all 4 to be certain all shades match.  Nope, send just 2.  The color is close, not perfect.  One of those differences that no one other than I can readily see, but then again I am the one living with it.

The instructions are spotty, but the unit itself looks and functions great.  We really like it though I will admit to wanting to plant it in someone's nether areas.