MASSIVE FIRMAWE ISSUES
594223
plain and simple. great device when it works. but it has massive issues with it's firmware. my first one was a gift to me and when it crapped out i thought it might have just been bad luck so i bought another (it really was a great little player) but when the next one only lasted two weeks i gave up. don't buy it it just isn't worth the money (unless you can get one cheep refurbished but don't expect to have it long). and i did find other people having the problem so it wasn't just a fluke.
3902965
I want to like this thing, I really do. It's a neat piece of equipment with the potential to route like a madman. It has a nice web interface and a powerful CLI to get in and do more complicated stuff if you want. It has responsive and helpful support folks, either through their ticketing system or their forums.

Which brings me to my point: I've dealt with the support folks far too much.

My first ERL-3 went bad about six months in, with bad storage. It's a relatively common problem with these things, and you can fix it yourself by replacing the USB drive inside with your own and using their rescue kit to upload a fresh copy of the OS. That same device had a port go bad about a year in, it would only maintain 100mbit connectivity, which is also a relatively common problem with these things. Unfortunately, this is the kind of problem I can't fix myself and now that the thing is out of warranty. No matter, I'll buy a new one and just chalk it up to getting a lemon.

Unfortunately, this new one started having problems after about two months in service. The thing wouldn't stay up, the web UI went away, it wouldn't answer pings, etc. Connecting via console cable allowed me to watch it reboot constantly. Bad DRAM, says their support. It's (yet again) a common problem with these, says their forums. Ship it back to us (at my expense) and they'll get me a working one in 3-4 weeks, says their support. Sigh, okay, says me.

While this thing has been in RMA, I just built my own pfSense box and have been using that. It's just as fast, it has more features, it burns a little bit more power, but it isn't known for having DRAM problems, storage problems, port problems, ghost problems, or any other problems that may crop up if I was to buy a third ERL-3. If I wanted to get extra nerdy, I could replace pfSense with VyOS, which is what EdgeOS on Ubiquiti gear is based on.

I appreciate that Ubiquiti is trying to bring enterprise-quality stuff to me at home, but come on. I do IT infrastructure at an enterprise and if our first two purchases from a vendor failed spectacularly, we would stop taking calls from that vendor. It doesn't matter if it was a "bad run" of product, or if we just "got lucky", or what. It just leaves a bad impression of what could be a great device.
3809300
Got interrupted during firmwear update, now power led is blinking and the device is bricked.  Factory reset does nothing.

Suggestions online involve ethernet connection, but I have a macbook and an android phone.  I refuse to buy another connector.
3055289
Well, i have had a love hate relationship going on with this thing for a while.  I WISH Noontec would offer an update for the firmware so these things could sleep or recover after the PC goes to sleep, as it stands now, once the PC goes to sleep, bad things happen.  The OS usually doesn't see the partition properly, and you have to power cycle at least. I have had to reformat a couple of times now.  Seems a shame for a well made product with good IO potential, solid cooling and silent operation.

-Update, i will have to admit, the unit's failings and intermittent offline events have been corrected by replacing the power brick that seemed to be a problem. I tried several things since no one else was reporting similar problems, once the PS was replaced with a working unit,  no more issues.  I am adding 2 stars and no longer have any real complaints.
272871
Bad product and terrible support!  I bought the power max pro with the gsm module (added cost) so I could have cell phone reporting.  It was kind of difficult to set up, but got it working and it worked good for about 2 years.  Then, It started having serious issues - like sounding the alarm when unarmed or buttons not working correctly.  Now it won't work at all.  There is no technical support from visonic or the merchants.  I am surprised that visonic will not give any support unless you are a licensed installer.  Yet, this is a DIY system.  They claim that "this is not there business model".  Its a failure business model...hello!  I have about $1000 tied up in the alarm and components that will go in the dumpster.  Or, I might be able get a technician to come troubleshoot at $100/hr, if I can find one that's familiar with it?? Save your money and get a Honeywell or other brand that is a better product and has better support!
2535708
I could write a novel on my issues with Samsung and their qualiy control, but I'll keep this to the point.

I had the 1500 (also a 1400 but it broke the first week) since May 28th.  Worked pretty well until the firmware update.  After the update, I lost TrueHD audio (internal decoding or bitstreaming) and Standard DVD playback become impossible.  I couldn't play a single regular DVD no matter what I tried.  BD discs that have TrueHD tracks started flaking out with audio drops and pauses also.  Sometimes up to 30-40 per movie at 8-10 seconds a piece.

Contacted Samsung to report problems and they claim they never heard of it (nevermind that after I did the update and had problems I saw numerous posts on the web about the problems).  They offered to do a warranty repair if I gave them my CC# for a $50 "deposit" AND I pay shipping.  Forget it, returned the player to retailer and have sworn off samsung altogether.  They have burned me twice now with BD products and there will not a change for a third time with any of their products.

For those who are not informed, check out the web for problems with the samsung BD players (1000, 1200, 1400, 1500).  Check out how samsung wants to handle the problems with their PAYING customers.  Utterly disheartening.
1009211
As others have noted, the hardware is beautiful.  I love the quality feel, the small screen and the jog dial is fun and functional.  However, the firmware is a real problem.  I have been a software engineer for 38 years, and I know buggy when I see it.  And this stuff is buggy big time.  It took me hours to program in the zone smart schedules, because it kept resetting or losing my configurations  .  And when I would exit and return to the online app, my.skydrop.com, it would frequently tell me my firmware was up to date, and then run me through an initial setup process during which it would make me reconfigure several of my stations.  To make matters worse, the reconfiguration screens it uses at setup are significantly different from the ones used within the application to program the zones. After going through this setup process I would have to go back in to the zone scheduling and reprogram the affected zones.  After getting the zones set up to appropriate times and skip-days.  I looked at the proposed watering schedule. The zone schedule called out 38 minutes every 2 1/2 days, but the proposed watering schedule was going to run every four days because "it is in the shade"!  If that is the case, the zone schedule should tell you that  You shouldn't have to be surprised by the actual watering schedule. Going from an expected 2.5 days to an actual 4 days would be a very unpleasant surprise!  And this is in July in the desert!  Others have mentioned the lack of wifi sensitivity in the unit.  I will second that.  My unit is near my router, and my laptop has no problem picking up wifi signal near the unit, but I was plagued by it continually losing its wifi connection.  It seemed to be worse in the evening than during the day, which is odd.  And there's no users manual.  The customer support response to that is, "it's on utube".
I have my old sprinkler controller set to water an area of grass for 36 minutes every other day, which is good.  When I programmed that zone in the skydrop, it told me it would run every 1.5 days for 31 minutes, which sounded close enough.  But the actual watering schedule was every day.  That would water my grass for a total of 62 minutes every 2 days, almost twice as much as I am watering now.  How can that be saving me water?  Customer support said I could set up a custom schedule, but I can do that with my old sprinkler controller. So I am sending this back for a refund.  I will try the Rachio; they have 516 reviews 85% are 5 stars 2% 1 star.  Skydrop has 147 63% are 5 stars 11% are 1 star.
2937810
I went through about 3 of these with my local microcenter in 2 weeks, first was a stuck "w" key, imagine playing a game like that lol.
The second was bricked during the firmware update, apparently my local microcenter had old stock? Third return with them and the "w" again will not work or gets stuck, even after updating the boards. I really wanted and still do want one of these, but I am hesitant to purchase another.... Just sayin'
740995
I started out loving this router and the functionality of it but after taking advantage of those features as a wifi nerd and power use of my network, the firmware starting crashing and freezing. 7 months later, I'm tired of factory resets and a lack of firmware updates for this model. Now I'm shopping for another. The features are rich and amazing if only the firmware worked and wasn't so buggy. It comes with the power user in mind but the features are apparently for show only. I'm rethinking ASUS purchases in the future.
2884700
After spending three days trying to install this system i just found the problem is related to firmware. I've chated with support, called them and i got completely different answers each time i made a contact. So now what i got is 4 cameras wich i can only view trough the app cause the NVR won't record any videos. They are really bad in support! They do not know theyr own products and for two times they just left me (abandoned the chat) without answer my questions when they realized that my problem was not something simple like set my network password properly. i've read some reviews before buying this kit and some of them were really bad and i just didn't care but i realy recommend you DONT BUY this product. The price is ok and the camera images are good but theyr software is really bad, full of bugs, and if you have any problem like i had you will need to solve by yourself.
4899505
This unit needs work! This unit has many problems in its firmware. It captures numbers that I never selected to 'blacklist' and makes it impossible to remove thereby making it impossible for the people I do want to here from to call me. There are other problems as well.. It freezes about 80% of the time when someone calls requiring me to key my phone to get it to release. It also will not allow you to select 'altered' call numbers where a character string is somehow used instead to represent the source number ( these are used by some unethical sales/? people), thereby eliminating your ability to 'blacklist' them.

I was never paid or given this for free so I would put in a 'compliant' message about its usefulness and integrity (it has none!)

UPDATE 10/3/2016: The sellers have reimbursed me my original cost even though I was beyond the 30 day period and have assured me that they will fix the errors I have identified to make this a better product. I thank them for their integrity and desire to improve their product.
3666267
Router GUI freezes, regardless of firmware updates, browsers and computers. GUI works for about 10 seconds before it crashes. Tried all fixes from other reviewers.
Returned for refund.
4403023
So far I'm fairly concerned about this new 16TB My Book Duo. I configured it as JBOD, and once it goes to sleep (default is 30 minutes of no activity), it refuses to wake up. The drives dissappear in Windows 10, and even the included WD Drive Utilities doesn't recognize the device. I have to unplug the USB cable from my computer, then reconnect. Once after doing that, though, windows thought the drives were uninitialized and asked me to format them. This is not inspiring confidence in this drive. I honestly don't know what I'm going to do. I will try turning off the "Sleep Timer" using the WD Drive Utilities program and see if that helps.

Update #1: I upgraded the drive's firmware from 1.030 to 1.033 and that seems to have resolved the issue of the drive not waking up from sleep. I downloaded the "universal firmware updater" application from WD's support page, and followed the instructions to update the firmware. It's disappointing that the drive shipped with buggy firmware, but at least it appears to be fixed now.

Update #2: A second problem (heat!), and why I left the review at 3 stars is that while the drive is running, the 2 drives inside run really hot. I opened the case and used a IR thermometer on the two drives and it read 130 degrees F, which is above the limit considered safe for hard drives. This means that the lifespan of the drives could be very short if it's used a lot. I want this device to last a long time, so I am going to arrange to cool it with some USB powered fans. In my opinion, they should have built a fan into the enclosure - it really needs it.
4156737
I have had nothing but problems with this board.  All of my components were listed on the vendor approved list.  I did an RMA at one point, and they returned the same board to me AFTER THREE WEEKS with no cross shipping and did not fix a thing.  This is after jumping through all of their troubleshooting hoops, which included a complete rebuild to  make sure 'nothing was shorting out'.  Terrible board and terrible support.
3099858
This router constantly locks up and requires a reboot.  It will drop internet both on wired and wireless.  I have checked and this is a version 2 with firmware, 3.14.3 Build 151014 Rel. 49676n.  I have checked and there is not a newer firmware available to resolve this issue.  I have read support forums that had suggestions for settings that may help fix the issue, so far nothing has resolved the problem.

Outside of that issue the web gui is easy to use and the throughput has been excellent.

I had purchased this router because of the reviews but I probably should have looked for a different brand.
353288
I used to love my drive and ran extremely well for my needs. It all went downhill when they decided to come up with the v04.04.00-308 firmware update... everything stopped working, the 'shares' were completely inaccessible from anywhere in my network and I even went as far as creating completely separate network to try to recover my files to no avail. A couple of weeks after that dreadful firmware update, WD came up with a new one (v04.04.01-112) which promised to fix all the issues (the WD forums are flooded with posts about issues after the v04.04.00-308) but the connectivity issues persist and the browser UI is virtually inaccesible and it hangs and never completely loads (see screenshot).
Of course I have tried contacting their 'support' and the only answers I get are things I have already tried, like resetting, resetting to factory, etc. There is no sense of urgency to try to solve the issue.
2366487
No way to Upgrade Firmware from Advanced system settings..Always says No internet connection no matter what you do..Tried manually updating the system by downloading the firmware from the Forums and using Toothpick method..And it hangs everytime and never even get to the Reboot option screen..With Tvaddons App every movie Has horrible freezing And Stuttering no matter what i do..What a major disappointment going form the Gbox MX2..Tried calling customer support and there phone service is down..This company has gone down hill and is a Huge joke..Avoid this Box unless you enjoy problems