Poor communication via website
580646
Does NOT work with petsafe underground systems. No attempt by Petsafe to clarify. Poor communication via website. Do not buy.
3534212
Their Webpage was broken, it would not let me purchase (two) $50 certificates for two different people but same household. The web page was confusing and difficult to navigate, instructions were not clear, & when I clicked on the icon that showed demarcations of $25-$100 available, it kept reverting back to allow only a $25 certificate. In the end, I could not send two $50 certificates, one to each of two brothers who graduated, I had to send (purchase) FOUR $25 certificates!! Kind of embarrassing!
3796621
Lack of information for a new product. Minimal instructions. Web and phone help take forever.
1278008
The product is fine. Buying through your "one-click", however, was not. It was difficult to navigate, kept deleting infoI had inputed and when I sent you an e-mail about it, I received no acknowledement or response. I've had much better experience buying on-line through other sites.
2367221
I installed this product and registered it with no problem.  However, it would not connect to the internet to update the software components, such as antivirus definitions.  I am not a tech wizard, but it seems a poor design to be able to access the internet to register the product, but not be able to do so to update it.  I made two calls to tech support, who took me through numeropus machinations and restarts, which resulted in nothing but a commitment that a higher level tech rep would get back to me.  12 hours later, no one has.  So much for vaunted customer service.  After wasting several hours and $40, I went back to Norton.  Maybe it isn't as sleek as PC-cillin, but it works.
2047729
This item has had an information page that is incomplete.  The web page did not describe connectivity.  After receiving the strips one finds that these strips can not and should not be connected end to end to make a longer strip.  The packages are clearly marked with this information.  The website has none of this information.  I would never have purchased if I had known this.  Maybe the website has been fixed since I purchased, but I had to develop a messy work-around wiring scheme to get around this shortcoming.  You are now warned!
3562649
The product description states that the range of this device is 100 feet with no obstruction. In my experience with this product the receiver could not receive a signal from the source at a distance of approximately 30 feet with a floor/ceiling between the two. Given the positive reviews I saw here I hadn't expected such a short distance/minimal obstruction to present a problem. When I attempted to contact customer service for Nyrius I found that their customer service center is only open from 9-5 eastern time Monday-Friday. Not exactly convenient for folks who work away from the home during those hours. Their "contact us" page invited users to send feedback to the president, so I wrote a short note explaining that 9-5 Monday to Friday was an overly limited window of time to work with them to troubleshoot this matter. More pressingly, I had purchased this device to be delivered on a Friday with the hope of watching college bowl games on Saturday and NFL playoff games on Sunday. Needless to say, I didn't get to watch those games on the TV I'd purchased this for. The following week I received NO response from my inquiry to the customer service team. My inquiry to the office of the president yielded a canned response pointing me to the troubleshooting/FAQ portion of the companies website which I'd already reviewed and followed to no avail. All of this to say, if your set up has very little distance and/or little to no obstruction between source and receiver this may well be a worthwhile tool. Furthermore, if you can contact customer service during working hours on a weekday they may be able to help you troubleshoot any problems similar to the one I experienced. If you aren't confident of the distance/obstructions and/or cannot be available for them to provide customer service during your workday, I recommend avoiding this device as it may prove to be a significant source of frustration. Amazon's no-hassle return was helpful, but cold-comfort given the high hopes I'd had for this device.
4840124
Most of the details in the book require you to go online to a website that is out of service. Most of what is included in the book itself is available by being observant in the game.
1698737
I recently bought this as a gift for a friend.  When he had trouble installing it and getting it registered, I assisted him.  When I couldn't figure out the problem, I went to MagicJack. Com to check out the Tech Support options.  Strike # 1:  Tech Support is available ONLY via online chat.  There is no option to talk to a Tech Support Rep on the phone.

So, I then endured a very frustrating experience as one rep after another attempted to solve the problem, but all failed to do so.  When one rep's suggestions failed to resolve the issues, I would be transferred to another rep... but half the time, the transfer didn't connect and I'd have to start over again.  That's Strike # 2.

All told, we tried to get it working on 2 different days, spending at least a couple hours each time.  A total of at least a dozen Tech Support reps were talked to, but none could ever get the MagicJack working.  Even their "best" reps that were "rated in the top 10% by their customers" were useless, even when they remotely linked into the computer so they could see what was going on.  That was Strike # 3.

In the end, I had to cancel the service agreement and return the MagicJack for a full refund... minus the fee that was paid for device insurance, which is apparently non-refundable.

Bottom line:  If you plug it in and it works right away, then you're good to go.  But if you have any technical difficulties, may the Tech Gods help you, because the MagicJack Tech Support Reps are useless.  I would recommend other options (such as Skype or Vonage) before I'll recommend MagicJack. :-(
4288700
I really wanted this to work. It was easy to set up. I had no problem registering at the web site and setting up triggers. It was easy to go view sensor history, etc. on the web site. But triggering of emails and texts did not work. It is supposed to contact you when the temperature range is exceeded.

I reported this and 2 days later got an automated response telling me the problem report was being closed. So I submitted the bug report again. 2 days later it was automatically closed again. I did call and talked to someone in support, who promised me that they would determine the problem and would keep the bug report open.

After another email exchange with tech support a month later, and with no resolution to the lack of triggered alerts, I gave up. But I could still go to the web site daily and check status -- which was great, though not optimal.

Then, I reduced my Time Warner Internet service to a maintenance level (aka "Everyday Low Price") for the season and suddenly everything stopped working. AcuRite pointed at TW as the culprit, claiming insufficient bandwidth. TW claimed that they could ping my modem and I was getting the required 1 Mb of upload speed, but I was no longer there to verify it.

The upshot is that I'd have to pay $50 a month to TW to get more than 1 Mb of upload bandwidth to make this work. I could get a security service for less than that. So the great experiment failed.

I'm now trying the MarCell product, which is cellular based, rather than internet based. So far so good, but it requires $100 per year for cell service -- not ideal, but cheaper than $50 per month for Internet.
1020279
The wife is happy with Carlson's book, but 2 day ago, I tried to order 3 novels and after going through all the hoops of the web site, the site hung up taking the credit card info.  I finally had to shut down the site.
371435
I actually bought this product off their web site for more money. The first cd did not play.  It came w/ "free" downloads.  The very first lesson (probably the most important)did not play.  I emailed them several times with absolutely NO RESPONSE.  It was very frustrating.  Their website looks like they want to hear from you but that is clearly not the case. By the way, the dvds I received looked like they were used even though I bought it off the website as a new set. They won't be the pretty cd/dvds you see in the photo. STAY AWAY!!

IMPORTANT FOLLOW UP:
Approximately one month ago I was contacted by David Sprunger.  He expressed his dismay at the review I had posted.  He stated that after reading my post he did a little research and found the emails I had sent to support in their archive bin.  He expressed his great disappointment in my experience saying that they pride themselves in the support they offer their customers.  He offered to refund my money.  I told him I was not concerned about the dollars.  Rather it was the poor service not the loss of my investment that prompted me to write my review.  I told him I did not want a refund. I wanted the lessons. He promised that he would send me the latest dvds they had and hoped I would be satisfied.

I must report that he fulfilled his promise.  After a couple of exchanged emails, the dvds arrived shortly afterward.  They arrived in great condition.  After examining the dvds I am pleased to report that he kept his word and that I am very happy w/ the lessons.  Quite frankly I was impressed that he had bothered at all. With the amount of time that had passed he could have just ignored my post.

I now feel his company performed the appropriate follow up and they can now list me as one of their "happy customers".
1925420
It's a great concept, if customer support was responsive.
As of the last two weeks of December, 2001, it is not.
Unable to get through voice-call customer support.
The web site is slow and loops me around endlessly
when I attempt to purchase a subscription.  Too bad.
1807533
Have tried unsuccessfully to sign up for the supplemental web-site for the past 6 days!  I now have 3 open tickets with their "on-line support" team.  No one has contacted me back!  If frustration causes you to drink, definitely don't go this route!
4323964
I just don't like how, now and again, I receive a disconnected message
400510
I wanted this range extender so that I could stop using 2.4ghz because it has become too crowded in my neighborhood. The range extender only broadcasts 5G in the following conditions--straight out of the box when it isn't connected to the router, when you set up the extender to NOT connect to the 5G router signal, or when you select High Speed Option 1, which connects to the router by 2.4Ghz but broadcasts on 5G. So it's absolutely impossible to get it to connect to the router via 5G and broadcast 5G. I spent HOURS trying to set it up every which way. I repeatedly tried to set it up via WPS, via the internet, and after doing several factory restores. Every single time, the same poor effects. Having exhausted all possible ways of setting it up, I made the mistake of calling customer support. It was easily the worst customer service call I have ever experienced. I have lived and studied outside of the States and work with many, many colleagues who are from many different countries, and I rarely have trouble understanding someone who speaks competent English with an accent. However, the woman I spoke with was frequently unintelligible. I often had to ask her to repeat herself and could not answer her questions on the first try because it sounded like she was speaking gibberish. It was probably just the language difference, but she also had trouble understanding or remembering my responses, so I had to answer the same questions several times. Nonetheless, I reset the range extender with her over the phone several times. After forty-five minutes she told me that she'd have to have an engineer call me back tomorrow, at which point I said I'd just send it back and they can fix it on their own time. At one point she offered to email me updated firmware (the TP Link website only has firmware older than what came on range extender), but then at the end of the call when I reminded her of this, she said the firmware was universal and isn't even designed for this device. I asked her to send it to me. She asked me if I wanted her to send it to me. I said yes. She asked me again if I wanted her to send it to me. I again said yes. She asked AGAIN if I wanted her to send it to me, and I had enough and hung up. I hope this device is just defective as I've requested a replacement. If the second one works, I'll update my review accordingly. If not, I will promptly return it and be done with this fiasco.
1621799
Since day one of downloading the s/w for the internet, I have not been able to get it to synchronize as advertised with Outlook (bi-directionally).  I made several attempts to get this resolved with their online support staff to no avail. They essentially gave up and referred me to their telephone support staff, who then wanted me to buy a srevice "tag" in order for me to get help (now that this problem had dragged on past their stated 45 day warranty period).  The manager of support (Howard) would not budge from his stance that after 45 days, there is phone support given without a $19 service tag being purchased by me... he did not care that their online support staff could not resolve my problems when I first asked for help.  I would not recommend any products offered by this company because of thier poor customer relations.