Defective with poor Customer Care
592804
This machine met my needs except for the hardwired phone cord. It's a way for manufacturers to save a couple of pennies per unit but it can be an annoyance to the end user.

The sound quality was very poor but I thought it was just a cheap machine, however it continued to get worse until it became so garbled it was mostly undecipherable. Unfortunately it's past the time window to return it to Amazon, so I called the ATT warranty line. They listened and agreed it needed replacement but insisted that I pay for the return shipping. I know this is a common practice but it doesn't make it any more fair to the customer when the company is clearly at fault. Plus it is a pet peeve of mine. As a result the unit will go in the garbage and I will avoid ATT products where possible in the future. OK, I'm done whining.
1844226
Waiting for a good review so i can get one many people said about defective product??? Please intex take care of it
4580204
Loved this phone at first, then the wireless charging failed.  LG requires me to send them the phone, then they will analyze it for a week to determine if I deserve a replacement (it is under warranty).  Other manufacturers send a replacement phone with prepaid return shipping for the DEFECTIVE unit.  Not LG.  Other than that failure, the phone was decent.  Just poor customer service from this manufacturer.
2615352
At the store I was impressed with the quality of the product compared to the price.  After purchasing the Celestron UpClose 10-30X50 binoculars & using at a range briefly, the binoculars sat on a shelf for 6 months.  Spring around the corner I was checking equipment & noticed the right relieve lens had detached itself.  This was an obvious manufacturer defect and upon contacting a representative of Celestron I was informed that I should mail the defective product to the company with a check or M.O. for $25. for shipping.  I was told since they did business world wide it would take up to 4 weeks for them to evaluate the product and then another 4-6 weeks to repair or replace it.  After several emails back and forth over the course of a week I informed the representative it was not worth the time, effort & money and due to the requirements stated the manufacturers warranty was worthless.

While the representative was not rude, he was impersonal and frankly unpleasant to communicate with.  I will never purchase another Celestron product again nor recommend them to others.
1728365
defective out of the box. returned and rebought locally.
4736794
One of the fans simply would not turn on. Defective, so it only gets 1 star. Maybe most are fine, but I'm rating my unit only. Back it goes!

9/9/2007 8:38 am- Update: Antonline, the seller of this product, has so far only replied to my refund request with an auto-generated "send it back to the manufacturer for warranty service" email. This is unacceptable. I've sent another email demanding a refund, but I'm getting a bad feeling about Antonline. I'll update this post again in a couple of days either with a positive outcome or a "buyers beware" warning.
2179771
Unit failed while in warranty. Was sent a replacement.
1674991
The first unit was shipped missing accessories and Amazon rushed a replacement unit(Kudos to Amazon). The "Free" update took 4 aborted attempts and then 2.5 hours to download on a T1 line.  Minimum hold time for Customer Support was 45 minutes.  After 2 weeks of use, the center of the screen is blank from "dead pixels".  Calls to Customer Support for a "RMA" had 1+hour hold times (never got through, disconnected).  An Email attempt received an automated response that all Emails will be answered within 3 working days. While I am happy with the performance of the unit, the quality and service/customer support are lacking. Customer service is very poor and leaves me wondering how long it will take Garmin to replace the unit.
614097
I purchased this product in February and it arrived without instructions.  Since this isn't rocket science I played with it and was able to get it to work fairly well.  Because I am not in my car too often I initially accepted the abundance of static and the need to frequently change stations so that the static would not overwhelm what was playing on my iPod Classic.  After taking some time and scanning the entire FM dial I finally found a couple of stations where the static was minimal and I could reasonably enjoy the device.  Of note, the frequency buttons on the transmitter and remote worked backwards.  Push the Up button and the frequency went down.  Push the Down button and the frequency went up.  Again, I tolerated this since it was at least consistent and I didn't use it often.

A couple of weeks ago (April) the display would not light and the device stopped working.  I called the seller (BargainCell) and their response was that since it was over 30 days from the date of purchase, the "best" they could do was to sell me another one at half price.  In my opinion, the "best" they could do was replace the defective product.  The customer service rep. also offered to send me instructions to get it to work again.  What I got from the representative was nine steps written in broken English that are absolutely useless.

I will be looking for another transmitter and it will not be coming from BargainCell.
3144499
Defective out of the box tech support is useless customer service is useless OTC is useless do yourself a big favor and do not buy OTC products. They sold me a defective item and they lied about sending me a replacement they took my credit card number billed me for a new one and I have not received  a thing at this time. I have paid for two updates and have none at this time, this is not the fist time I had have had problems with OTC but it will be the last. They even gave me UPS prepaid number to ship the defective item back when I went to UPS they said the number was no good. Bottom line OTC sucks
508240
We were unable to get the wind speed component to work although the other components did work.  As this was the main reason we wanted it for, we asked for another. Apex Supplier sent another immediately.  They were also very good about returning the defective ones.  After receiving the second one and not getting it to work either, we emailed Oregon Scientific directly to see if we were doing something wrong.  We got one automatic email saying they would get back to us within 4 days, which they never did.  Evidently Oregon Scientific is having quality control issues.
2530124
Unit arrived with issues.

Received on Friday and spent several hours trying to get it to sync with iTunes. It issued a grease-like substance and ceased to be recognized by the computer. I read multiple reviews and watched unhelpful videos from the manufacturer to no avail. Hey, it's technology and blips sometimes happen, right? But, was very concerned when I found that WaterFi's website clearly states that they reserve the right to replace returns with a refurbished unit.

I called on Monday, and an individual named Parker told me that he was sorry that I had issues with the unit. To resolve, he would send me an e-mail with return instructions, and that I should not be concerned about receiving a receiving a refurbished unit.

I waited a week for the e-mail which never arrived. I had to follow up, but this time I did in writing through the WaterFi customer service e-mail. Incredibly disappointing exchange.

I sent an e-mail first am stating that, after a week, I never received the return information e-mail. Seven hours later, I received a response. It was a canned response that did not acknowledge that they did not follow through on the original commitment to send me the return information. Instead, there was a broken link to a document that I was supposed to fill out. I had to send another e-mail which was returned specifying the information that I needed to provide in order to process the return.

This is the interesting part. I was instructed to return the unit to them  wrapped in bubble wrap and mailed back with freight mail (most inexpensive).  So, seemingly at my expense.

I replied back asking if I was interpreting this correctly. And he confirmed, 22 hours later, that, yes, it was at my expense, but that its really light weight, though, so it shouldn't cost more than $1.60 or so.

What a deal! Only $1.60 out of my own pocket, plus the cost of a bubble wrap, bubble envelope or box, and the best part, the time going to and hanging out in line at the Post Office to return a brand new piece of equipment that was DOA. As having to pay for the return shipment was not preposterous enough, given their superior commitment to customer service, they thought that I would send a $150 piece of equipment via freight mail  without any tracking? I can only imagine how delightful those exchanges would be when the unit didn't arrive.

Well, I learned my lesson, don't give the manufacturer the benefit of the doubt. In five minutes, I processed the return through Amazon (with a tracked UPS pickup scheduled at my house the next day, with no out of pocket cost to me) and ordered a new unit  FROM THEIR COMPETITIOR that arrived the next day. Thanks Prime!

I informed WaterFi how disappointed I was in the process and the steps that I took to rectify the issue in a viable manner. I never heard back.

Working on setting up my new unit from UnderWater Audio tonight. Will be certain to provide a review.
915975
The glue itself seems adequate and I've repaired a glass terrarium with it, and also have used it for tying a fly. My complaint is with the company and customer service. After using the product only a few times, the last time I used it the light would not turn off and has drained the batteries.  I took it apart and tired to remedy that problem.  It worked only once when I put it back together and the light once again stayed on.  So I called customer service, spending much more time on hold than one should for a $10 product.  Their solution for me was to buy and install new batteries, which would cost about as much as a new unit and I know that would not work since I already removed them cleaned all contacts and put it back together only to have it fail again.  CS agent insisted if that I needed to replace batteries before they'd consider replacing the defective unit ( in his best broken English)  He couldn't seem to grasp that it would cost near as much for me to buy new batteries as buying a new unit.  My plan will be just to return this POS to Walmart for a refund or replacement,  In the end it will likely cost Laser Bond US  with their " 100% satisfaction guarantee" more than it would have to send me a replacement for my defective unit.  So my suggestion, spend your $ on a company that will support their Guarantee.  If this is what their customer service policy is like for such a cheap item.
1229589
Received defective piece and nest did not respond back when asked for a replacement.
2790057
I purchased this product for my husband's birthday in February. Loved it at first. Great picture and sound - easy set up. Within a few weeks noticed that the player would stop responding during movies (both bluray & dvd) to the remote control and the panel controls. Looked on the support site and upgraded firmware as instructed. When this didn't work, I contacted tech support. After they walked me through about 5 different steps that I had already done myself, they concluded that it needed repair and I should send it in (despite being a unit that was only weeks old). They received the original unit the 27th of May. I just today received a replacement unit after waiting over a month - 3 of those weeks were spent calling daily to convince them they did indeed have my defective unit since my online status showed that I needed to send the unit in to them! I was elated to receive the BDP - 3600 since it was a nice upgrade with some great new features. I unpacked the unit, plugged it in and set it up easily. Picture and sound are great and I love the Netflix & Pandora connectivity. Within 15 minutes of setup, it began making an electrical popping noise and the screen image would flash. I soon noticed that if you touch the power cord near the back of the unit, the player spontaneously turns off and on. I immediately called tech support (for the nearly 50th time!) to report the problem. Rather than apologetically offering to send me out another unit immediately, I was instructed to once again send the unit in so they can inspect it for damage and then possibly repair it. After reciting my long story and referencing my case file (which by this time was quite large) I was told this was my only option. I requested to speak to another supervisor and was told she would transfer my files to the next level and they would contact me within 48 - 72 hours. After receiving my unit, they assured me that hopefully I would get a repaired or new unit within 7 - 14 working days. And for all my trouble, they said they would send me a prepaid shipping label that I should get by email in 24 - 48 hours. If I could get my money back and get off this merry go round, I would! At this point, I have no choice but to continue to play their game in hopes of getting a functional unit for the nearly $400 I spent in February.

In summary - if I had this to do over again I WOULD NOT PURCHASE A SAMSUNG UNIT!
Their products are shoddy and their customer support is unsatisfactory at best. Beware!
867482
Scale worked fine until one day I spilled some water on it while weighing water for coffee.  The water immediately seeped inside.  Water was visible in the display area. I immediately turned it upside down and was able to shake out the visible water but the display is now fogged up and displays random numbers.  This is a kitchen scale. It should withstand water being spilled on it.

UPDATE: The company honored the warranty and asked me to send back the defective product and they replaced it with a refurbished model that looks and performs like new. I was going to upgrade my review to 4 stars BUT before I could do that, I got an unprofessional email from someone at Ozeri saying that the defective  product I returned just needed a battery and it would work fine if it had a battery in it.  DUH! I took the battery out to ship the defective  item back as I was instructed.  They completely missed the point. There was water INSIDE the device and bubbles showing in the window and while it may turn on and display numbers, the scale weight was wildly off.  STICKING TO ONE STAR, would be ZERO STARS IF THAT WERE AN OPTION, and do not recommend this company under any circumstances because of their terrible customer service attitude.
1373573
Friendly customer service. First one had issues with the flimsy arms that hold your bread or bagel etc while toasting.
They Bend real easy, be careful. The setting fluctuates with each toasting, but is fairly consistent, enough to give you an idea just how brown your chosen piece of bread will get. The CS sent a return label, and replaced our toaster promptly. Nice looking, takes up a bit of room, wish the cord was placed properly for left or right plug locations, but we wanted a long toaster like this so we were limited with choices..........
SOOOo, the replacement toaster is also defective, but this time around, as expected, they refused to take responsibility for their defective product that now stays ON until your home is burned down or smoked out from burning bread.
Again, the lady was friendly on the phone as she inserted the shaft. These are simply overpriced,