Not happy with this irresponsible  company
587333
I ordered a Bluetooth  from this people and after waiting for a long couple of weeks the Bluetooth came broken and don't work! This company sent it in a plastic envelope with nothing to protect it like  with bubble warped ??? And to make matters worst I been trying to communicate  by e-mails and no answers ...they been ignoring me for couple days since I received the broken Bluetooth. I'm a very good amazon customer and I been ordering for a long time. I'm very disappointed  of this company and would not recommended  unless you want the same thing happened to you!!!
1960076
My outrage with this company, and its product and customer service, which there is none except for lip service via email contact on the website is just over the roof. For over a month Ive tried repeatedly to obtain a part which was effective on my Opteka GH1 Gimbal Tripod Head. I followed the customer support procedures submitting a warranty request for a specific part. After going back and forth several times because they could not identify the part, which was strange because of all the pictures Ive submitted identifying the actual part needed. Finally they decided that the item was not covered under warranty, being it was older than six months and asked that I pay $10 for a replacement part. I agreed to purchase the part, at their direction an invoice number was established that was to be paid through PayPal. Another week passed with absolutely no response after I agreed to purchase a part, provided my PayPal account information, and authorized to purchase.
These people are a bunch of scammers, no product support, you call the phone number go on hold for 20 minutes leave a message, which is never returned and repeat the process over and over with the same outcome.
Save your money purchase a quality product that works and don't make the mistake Ive made and have to buy a quality product second time around.
I did send a letter to what appears to be a corporate address that I was able to find, but I do not believe that is a company. After doing some research I cannot find a physical address for information on how to actually contact Opteka directly. They insulate themselves by only having one email contact and a phone number which is never answered.
Delta Marketing  Opteka, INC.
ATTN OPTEKA.COM  1635 McDonald Avenue
care of Network Solutions  Brooklyn, NY 11230-6310
PO Box 459
Drums, PA 18222

As of this post absolutely nothing has been done so I will have to purchase another Gimbal.

Do not buy this product ever!
<a data-hook="product-link-linked" class="a-link-normal" href="/Opteka-GH1-Pro-Heavy-Duty-Metal-Gimbal-Head-Supports-up-to-30lbs/dp/B0071BIQZC/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Opteka GH1 Pro Heavy Duty Metal Gimbal Head (Supports up to 30lbs)</a>
3162657
I am sick and tired of getting pushed around by this company. I got this computer about a month ago. The dock was dead on arrival. Instead of replacing, they sent an on-site technician who fixed it but broke the plastic. I wanted a replacement then, but had to send it to the depot instead. Its been there well over three weeks and I've spent countless hours on the phone with Lenovo trying to get it back or get a replacement. I just got it back today and the track pad doesn't work, so no mouse, no clicking. In the meantime I had finally gotten a replacement case going. However, my "corporate" representative/contact refuses to answer calls and voice-mails. So I am currently stuck with nobody to contact, a useless dock, and no hope of a replacement, I can't even imagine trying for a return at this point. I only got this a month ago, and could really use a computer for work. This company prides itself on computers for business, but it it's support is such an embarrassment that I can't imagine ever trying another Lenovo product. This experience makes null the fact that its an otherwise incredible computer because the second you have a problem you will be screwed! Please stay clear of Lenovo even though this seems like the best PC on the market.

By the way, they censured my 3 star review on their website (where I purchased it from), so I decided I best try here to make an impact.
2450793
DO NOT ORDER THIS. This is not an iron if you order it they will send you thread. Then they will not honor their mistake to send you the right thing. I ordered this 2 times because they did not tell me this was mislabeled due to a screw up on their end. I had to ask several times before they told me & after 2 orders. I asked they they would honor their mistake especially after ordering twice & got no response. They are not a good company to do business with!!! DO NOT BUY FROM THIS COMPANY!!! They don't seem to care about their customers at all after all the trouble I went through!!!
3489570
Ordered this duvet cover about six months ago, received it, and promptly tossed it in the linen closet, still in its packaging. I finally opened it a few weeks ago, and found that instead of the duvet cover I purchased, I had received a sheet set. I contacted the seller to see if I could return it for the correct item, and was told that because my order was more than 60 days old that there was nothing they could do, even though they clearly sent the incorrect item. After dozens of emails, unreturned phone calls, and unhelpful customer service reps, it's become clear that I'm stuck with a $130 sheet set that I have no use for. Will not ever be buying from this company again.
501492
Not only is the American based service center unreasonable on the telephone, but the quality of their repairs is horrible.

I sent my DEFECTIVE and under warranty Z5 to them for repair. They repaired it all right. It made horrible noises and the pump sounded like a freight train. I called them about it. They tried to tell me that depending on where it sits in the kitchen, it can amplify simple sounds. I explained to them that I am aware of that, and this noise is horrible. They finally agreed to let me send it back. It came back quieter. But then the infamous Z5 Error 8 began to appear. I called about that and they told me it was out of warranty by this time. I asked them what Error 8 meant, and got evasive answers. They wanted $300 to fix it. (10% of what I paid just over one year earlier)

I sent it in, paid the $300. It came back working. Two weeks later it was making Error 8 again. I called them. They said I could send it in again if I wanted, but I would have to pay the shipping this time around. I was angry because it was just 2 weeks earlier when I received a $300 servicing. This group is really shady. To convince me to pay my own shipping to return it, the customer service rep told me he would let me talk to the person who takes a look at it, once I send it in. I asked what good that would do, and he said it would make me feel less angry.

I took the Z5, boxed it up, placed it in the Garage and it now reminds me to be careful who I trust.
407077
It was the most harrowing experience dealing with this products customer service, they gave me run around for good month and a half and then said now the product is out of warranty and nothing can be done. It was really disappointing to see that a Company has to get down to such cheap tactics to delay a valid customer claim to buy time, especially for such an expensive pair of headsets. After use of these headsets for some time there was no sound from the right ear bud, I switched ear buds and discussed that the one in the right earpiece was not working as the left one worked fine even after switching it to the right side. I looked closely and noted that their design is really screwed up as one of the bore holes was choked with wax and there was no way to get it out which I thought had muffled the output. And then my most harrowing experience started dealing with the customer service folks at Logitech who just kept on delaying by asking for frivolous information and questions to say now it's out of warranty. A $400 premier set of headphones and the Company is not even willing to honor its commitment. There was no half or negative stars here, else would have given them that.
1661869
We purchased this mattress protector in 2014 and after 2 months my son came to our room with a bloody nose and got a little blood on our sheets.  I was appalled when I saw that it had soaked straight through the protector and on to our brand new mattress.  I promptly washed the pad and sheets according to directions and filed a warranty claim with the company.  When I took our sheets and the bad out of the dryer that morning I found the backing completely blistered and peeling off.  I assumed the product must be defective.  The had me send them the protector telling me they would mail me a new one and told me to have my mattress professionally cleaned and would be reimbursed the cost.  A month later they sent me a letter in the mail saying they would not cover the cost of the cleaning or shipping because they believe I laundered it incorrectly.  It took me calling them several times and then sending them a message that I would be contacting the better business bureau and the retailer I purchased it from to let them know that Protect a Bed doesnt honor their warranty.  Finally the decided to send a new pad and cover the costs of shipping the old pad to them and having the mattress professionally cleaned as they instructed.  Now, 3 years later my replacement pad is having the same issues with the waterproof backing peeling off, even though it has been laundered exactly as they instruct (I even keep the instructions they emailed me taped to the cupboard in my laundry room).  When I contacted them letting them know my pad was failing again, they told me that the replacement they sent me in 2014 doesnt have a warranty.  That was never stated when they sent it to me and basically is just wrong.  The retailer I purchased it from even told me that their Protect a Bed rep states that they will replace it up to 5 times in a ten year period.  Protect a Bed has refused to respond to me or the retailer about this issue and I have filed a claim with the Better Business Bureau.

As for the product itself, it is not worth the money.  It is soft and comfortable to sleep on, but it is not waterproof in my experience and does not hold up to being laundered even in cold water and tumble dried on low.  The cheap protector I got for my sons bed has held up better than this one. DO NOT BUY!
635929
These folks are just a middleman, vendors only. They are either totally incompetent or they simply do not care AT ALL about the consumer who buys a product from them. I am so bitterly  disappointed by their service that if I could undo the entire transaction, cancel it out totally, I would. They received my Kenwood unit back from me when it was defective and it is almost 8 MONTHS!!! and still no return of my unit. They admitted to it just sitting around their sales room for weeks because they were "too busy" to send it to Kenwood for repair. I have been on the phone 16 TIMES to request the unit back and even the guy who claims to be the boss, WILLIAM, has promised 4 TIMES to send me a new unit because they have lost mine, but still they have not sent me one. I have had the promise from one of the employees there 9 TIMES that they would send me a new unit but it is just lies. I do hope that at least someone will read this and understand that these guys sell others products but do NOTHING at all to assist and now they have basically stolen my KENWOOD HEAD UNIT.  LESS THAN 1 TO STAR THESE VENDORS!!!!!!!!
3804918
Very bad Experience.  Would not buy from them again!!!
2850287
Have attempted to contact the company that makes this product by every possible available method. First, through the web-based email system. Was ignored. Second, through regular email to both their sales and their support email addresses, Was ignored. Third, and final, created an account with their tech support system, and went through the process of creating a service ticket, and described in excruciating detail the problems I am experiencing. After several days, received an email from one of the technician asking me, of all thing, to explain the problem (!!!). It appears their personnel has a very poor command of the English language. At any rate, responded to the email, once again explaining the issues, and never heard back from them. Moreover, their tech support website has no means to follow up on an open or closed ticket, all you can do is create one, and cross your fingers. Nightmare company.
256625
My daughter bought me this product for Christmas last year. It stopped vacuuming down about June. I called the distributer, Exception Design, They gave me cleaning instructions, didn't work. I called back, they promised a replacement unit. Never arrived, promised shipment again, never arrived. I left messages on the week of Thanksgiving, have not returned my calls. Do not buy this product. Poor design and they will not honor the warranty. My unit also wouldn't seal and hold a vacuum. I had been very careful around the seal, never used ground coffee. They did send me a replacement unit, after I reported them to the BBB. They never have responded to the BBB complaint, never have contacted me to apologize for the trouble. Just doesn't seem like a company that will be in business long. I was in retail for 35 years. I found out it is a lot cheaper to take care of a complaint right away than letting it string out. I had a bird camera that went out a month ago. I called them, said they were sorry and I had a replacement in a week. They took care of the return postage. Not that's service!
3850663
They have the WORST customer service EVER, That and their products suck.  I bought this from another store and used it for five months.  I do not abuse my items, there is no throwing or thrashing them about.  And it stopped working.  A short in the wiring.  I thought it should not be an issue but when I sent it in to get them to use the warranty to cover it, they said the warranty was voided because some label was missing on the keyboard.  I do not recall having a label on the keyboard, but I do not see what difference a label on the keyboard would make.  Except to give this lame company permission to not fix their poorly built over priced hardware.  I have used Razer before, though they tend to go out in a year or two if you do hit their warranty I have never been given such a run around to not cover their merchandize.  I learned my lesson and I will scream it from the roof tops do not buy this item.  Not worth the money and the customer service was horrible.  They even called me sir, when I had told them my name was Susan.

ADDENDUM:  After contacting their facebook page to write a review there the customer service person that ran that page was super helpful.  It is the reason for the improved response from a one to a four those three extra points go directly to that person.  They were able to look into the issue and fix the problem.  So now Corsair will be sending out a replacement product.
4715538
Nightmare dealing with this company. They hung up on me twice and I had a terrible time with them. Stay far far away from them.  I cancelled my order.
219751
Product itself works fine. A little slow to load up Blu Ray discs but overall performance is fine. This is juxtaposed by the appalling service I have now been dealing with for the past 2 months...

Purchased a Sharp AQUOS BDHP24 Blu-Ray Disc Player... after about 4 months it stopped working. I received poor custoemr care, no follow up calls, and had to call THEM back to follow up on an issue which was troubleshooted incorrectly. After 3 weeks and 5 phone calls they said they needed to repair it. After receiving the unit back last week, found out it is STILL broken. The manager I spoke with, Cory, was rude and condescending to me in assisting with this issue. He insisted I have to ship it AGAIN for a repair even though the first repair didn't fix the problem (it actually works worse now, the menu won't even show up).

I told them I was travelling for business this week in the afternoon and to call in the morning and never received the call. You always have to follow up with this company - they do not keep their promises.

Per this customer experience I will NEVER buy a Sharp Product again.
855435
If I could give this zero stars I would. This company is utterly ridiculous and something needs to be done about them. We got this as a gift THIS Christmas (about a month ago) and please note that we only use reverse osmosis filtered water, as we do in our refrigerator for ice et cetera. Since we've had this thing, we've had to "clean" it for the 3rd time. Well, this time I've now gone through an entire gallon of vinegar and the light doesn't go out. So today, I decided to call Ninja to find out if there was anything we were doing wrong or possibly something they were aware of that would help fix it. This is what I was told after explaining my problem, verbatim. "Well, if you can't live with the light being on, we can ship you out a new motor (the bottom part) for 19.99. Outraged, I refused the shipment and I'll not only be reviewing it here to let others know, but I'll be filing an official complaint with the FTC over this. I knew better than to purchase shark/ninja products but my mother-in-law didn't, so we gave it a shot since it was a gift and this is the outcome. What a scam and people need to know these things BEFORE purchasing this garbage. So I'm hoping this gets to at least one other person, before making the mistake of buying from a company that doesn't stand behind their own products for even 1 month.
2660674
This item was purchased as a Christmas present for use by the family in the kitchen.  Right out of the box there were problems such as a missing remote control and the DVD/CD player not recognizing any disc put into it.  After waiting several seconds a "no-disc" message appears on the display.  The item was sent back for replacement without even being able to check out everything.

Trying to return the item for warranty replacement has taken over 75% of the 90 day warranty period and I'm still waiting.  One telephone call to customer service says a speedy turn around once we receive it but the next will say 6-8 weeks for processing once received and logged in.  It took 3 tries for UPS to even get the product delivered because no one was available to receive returns.  Just to get the product logged into their system took almost 3 weeks after my delivery confirmation by UPS. No E-mails have been answered and there has been no consistent information from telephone calls often after waiting for 30 minutes plus to speak with someone.  Can't depend on the truth from these guys.

A letter received from customer service (so sloppy it looked like it had been addressed by someone in 1st grade)over a month after they had received the returned item said I didn't include "enough" money for the warranty work and that I needed to send an additional amount.  The amount I originally sent was the amount stated on the company web site but they sent a different paper copy of the warranty that was a completely different amount.  NOTE- the amount on the web site is still the current amount shown to this day. The company has provided no answer as to why there are two different amounts for the same work.

I didn't expect a high-end product for what I purchased but the lack of support and having so many problems right out of the box is inescusable. The fact that the warranty is almost gone and I still have not had a single hour of use will cause me to never be a Coby customer ever again. My replacement product will be received with no warranty remaining so when it fails (I'm not even going to say if), I'm SOL.