Horrible customer service
581546
This lamp was so hot that we could smell melting plastic. I've filled out Electrified's online form AND emailed them about this and have not heard back. First contact was over a month ago.
3417825
If I could give this product NO stars I WOULD!  HORRIBLE CUSTOMER SERVICE! They do not offer a phone number for Tech Support and when you email them, they NEVER reply!  I used there product for a few months and even gave them a positive review on it, but then it STOPPED WORKING!!!!!!!!!  I had the 2007 Podmaxx BUT WARNING......... The 2008 Podmaxx IS WORSE!!!! It will NOT record ANY DVDS in your Collection EXCEPT for home DVDs!!!!  DON'T WASTE YOUR MONEY ON THIS!
2485907
Ive been waiting for this product for almost 3 weeks now, this company couldn't provide me with a tracking number or any real crack at customer serivce. I was told on multiple occasions to keep waiting more and more everytime i tried to contact the seller.  I can assure you I will NEVER do business with this company again. I work in the technical support industry for a living, people come to me for my opionions about products and companies and if anyone reads this and has a question please feel free to private message me...just an outright horrible experience.
811983
This is a false advertisement.  They show and describe a Nabi Jr. 16GB, but they actually sent me a Nick Jr.  There is a difference.  I contacted the seller to try to resolve the issue but they just responded by giving return information.  The item took way too long to get here so sending it back and getting the correct one before xmas was not an option for me.  Very angry and will not trust this company again!!! Horrible customer service!
4649929
Like others on here I am sorry I have to write this.  We also bought one of these early on.  It is not a great device as a phone, but it worked.  And we liked what it did and were very happy to give our young daughter this limited device at her young age.  We even were Filips best advertisement around our neighborhood, telling everybody about the device and how happy we were.

Then we sent it in for the Filip 2 band conversion.  Big Mistake!  If you have a working device, do not do that.  They had the device for over a month and a half.  Then, it came back nonfunctional.  Prior to the conversion I had called their customer service twice, and got through quickly and they were helpful.  After I got the nonfunctional device back I have called their customer service now 7 times, between my wife and I.  Each time the wait was 20 to 40 minutes.  Then, the customer service gives the runaround and CANNOT HELP you and CANNOT RESOLVE your issue and CANNOT TRANSFER YOU to someone who will.  They say they will send it on up the chain and expect a call back in 72 hours, WHICH NEVER COMES!

AT+T tried to help, but they cannot reach Filip either.  I will give it a few more days, but then I will have to go to AT+T and tell them that the device does not work and I have to cancel the AT+T service, and try to get reimbursed the months we have been out of a working product.

I would surmise they couldn't properly handle the Filip 2 conversion, customers began complaining about the long wait time, they began cancelling contracts, began complaining about nonworking products and that they are losing money, cutting staff, cannot resolve their issues, and I would suspect will soon be out of business.  They could save their company if they would respond to their good, previously loyal customers, but they are not doing that.  They are shutting the door in their faces.  Too bad, because the product could make it.

EDIT: Filip called and left a message that they will send me a new phone. I did have to call them back and wait on hold 20 minutes to confirm the address and color with them, but they do seem to be responding.  I will edit and say when I receive the new item.  They did say I will have to call them back (wait on hold) to set up the new phone.

EDIT: We did receive the phone finally.  It does work.  I am happy with the product and glad my young daughter has this limited device for her use.  Dealing with the company was awful, and we did not have a working phone for almost 3 months.  Like I said before, previously when I had called customer service it was quick and they were friendly and helpful, and I was impressed.  Something happened a few months ago and their service went downhill.  I hope they can make it and turn things around.  I do like the product, or at least the concept of the product.  I am changing my stars and raising them from the one I initially gave when we were going through the customer service nightmare.  I like the product, just not the service as of late.
1469377
The WORX product is alright, although the mower arrived with minor damage (poor packaging). The customer service is the worst I've ever dealt with.

After purchasing my WORX mower and grass trimmer through Amazon, I eventually needed to purchase more trimmer spools and opted for the "free" spools program (paying only shipping) offered directly from WORX customer service. In the same order, I also purchased a device from them that allows you to store the grass trimmer and it's battery on the wall of your garage.

After being charged as expected, two weeks past with no product. I contacted their customer service and was informed both products (spools and trimmer device) were on back-order but would ship in 24 to 48 hours. After another week passed, I called again and was transferred to a supervisor who sounded like he was reading from a script. He admitted the spools had not been on back-order but could not explain why I was lied to previously. He could not tell me when my order would ship saying that it was "in process". He then offered a to wave the shipping cost as though that would fix not being able to use my $100 WORX grass trimmer without the spools they sell. This supervisor then assured me he would forward my "case" to upper management and I would receive a call within the 72 business hours. It's been eight days and I've not received a call. It's been over 4 weeks since I placed the order.

Though it's for a small amount of money (less than $25), WORX customer service has essentially stolen my money and falsely advertised in selling me a product I can't obtain and they won't (or as this supervisor said to me, he "can't") tell me why!

I assume others are receiving the items they purchase from WORX. I have no idea why they can't solve my issue. I'm sincerely amazed at the incompetence and inability of this company's customer service and therefore highly recommend all consumers consider purchasing lawn products from one of WORX's competitors instead (try Black and Decker). If this is any example of how WORX is willing to do business then they deserve to go out of business. Buyer beware.
4961892
This cycling computer is good and competitively priced however, my experience with Bryton's customer service was not good. I called them and left a message, they never returned my call. I emailed them on Friday and they responded on Tuesday at 9:48 pm by email.  The whole email was in a foreign language followed by a YouTube link. The YouTube video that helped me the most was not their video. The purchase of this product has been negatively overshadowed by Bryton's poor customer service.
1714109
The product itself is not really the issue.  The HORRIBLE customer service from NetTalk is the issue.  I have been using a NetTalk device for a couple years and lately it started losing it's connection and I have to reset it about once a week.  I tried to order a newer model of this device to replace the old device.  I had already paid for a couple more years of service so I wanted to transfer that service to this new device.  I wasted over an hour of my time with customer service trying to get my existing NetTalk phone number and service ported to this device and they could not do it.  How is that possible?  That sort of thing is done all the time with cell phones?  If you are trying to do similar call Customer Service first before activating the device.  I followed the instructions in the box and activated it and then customer service told me the reason they could not transfer service to the new device was because it had already been activated.  Yeah....I was the one that activated it.  I sent them proof of my purchase and finally they agreed they would port my number and service.  But after 2 weeks of waiting....nothing.  So I gave up.  I am still use the old crappy device that keep losing it's connection.
3350358
Their customer service is horrible.  You will not be able to update maps.  Look on YouTube and there are literally dozens of people talking about how this item can't have maps updated due to a software glitch.  The current issue I have is that the device is stuck on splash screen.  I swear this is all true.  I called and was told nothing can be done, I begged for a supervisor and was told by "Ben" that one would call back.  The next day I called again and waited on hold for an hour, I was told no supervisor was there, it was 7/3/18 around noon eastern time zone.  The supervisors were gone and they only have two.  One was on vacation and the other was at the dentist.  Still no call.

Folks, don't buy this product and know that their customer service is horribly understaffed and very poorly ran.  May God help these people, who have such a rich American history, but have just lost their ability to provide any service and are not correcting their issues due to a complete loss of IT support internally.
1947169
KidKraft is THE most horrible company we have ever had the displeasure of dealing with. It is January 21st, nearly 1 month after Christmas, and this castle is still sitting in the box as we have not been able to assemble it because all of the screws were missing. Imagine our daughter's disappointment after seeing this huge Frozen castle pictured on the box, then not being able to play with it for a month! Of course when we tried to call customer service that day, they were closed for the holidays. That was understandable. We looked at various hardware stores and none of them had all of the many sizes of screws needed, plus the specific small brackets. When customer service said they would have opened the Monday after Christmas, we called again- come to find out you cannot even speak directly with a customer service representative. AT ALL. There is no way to reach anyone. I tried pressing random buttons to hopefully just get automatically connected to a representative, but that did not work. Your only options are to leave a voicemail (we left about ten across several weeks, none of which were ever returned with a phone call) or visit the website to order replacement parts and wait 7-10 business days... absolutely NOT, considering these screws were not replacement parts, they were MISSING parts that they were too careless to ensure were in the box in the first place. Plus, with New Year the week right after Christmas, that 7-10 business days would've turned into three weeks before we got the parts, which is right where we're at now anyway. I tried several times to email their customer service address, all of which came back saying they were rejected by the server. Our daughter's uncle, who is the one who bought the castle for her, also tried emailing and leaving voicemails... no luck. We have not heard a single thing from KidKraft in the nearly month we have been trying to reach them. The most pitiful excuse of a customer service department we have ever seen. How this company is still in business is beyond me. Thankfully, Amazon is being helpful and paying for return shipping for us to send it back and sending us a new one free of charge. In terms of quality of the castle itself, it's cheap wood and wood parts. Not worth the price at all. There are PLENTY of other Frozen castles in this price range, if you're thinking about buying from this company... save yourself the headache and just don't. Our daughter still hasn't been able to play with her biggest Christmas present thanks to KidKraft and their pathetic lack of quality control. No company that sells kid toys and yet doesn't have a reachable customer service department for issues like this does not deserve to be in business!
118206
S*** product. Works for a few hours and then that's it. Horrible customer service.
1452344
Run screaming from the water boss.  I recently needed a replacement part and I went to the orange big box store where I bought the unit.  I couldn't find the waterboss on display so I asked the sales guy for help ordering a part.  He told me they no longer carry the waterboss product because of quality and customer service issues.  I then resorted to the 800 number. The creature that answered set a new low in the history of customer service.  The woman answering the 800 number was rude, condescending and dismissive.  At first I thought she had me confused with a misbehaving mongrel dog, but I quickly realized that she was just a truly nasty human being completely devoid on any customer service skills.
4320925
I purchased this unit to replace my old phone system. I installed the batteries and plugged everything in to allow it to charge but one of the headsets did not work, no big deal. I double checked the battery placement and even swapped the batteries for one of the other units to ensure the batteries were good, still did not work. I contacted Panasonic directly and explained to them the issue and was told once I provided proof of purchase I would be taken care of, fair enough. I sent in a copy of my receipt and later received an email from the company telling me that they would not be sending out a replacement handset and that I had two options: 1) return it to Amazon and buy a new one or 2) ship them the handset (at my cost) and they would "repair it" and mail it back to me. I called customer service thinking this has to be a mistake, surely they wouldn't expect me to wait a month for the handset to be "repaired" when it never worked to begin with. Customer service was terrible. I spoke to a supervisor named Gus  who basically told me I was out of luck and that was the way things worked. I was told I should have read the warrenty before buying the phone (not sure how I was supposed to do that) and that I shouldn't be complaining. Well guess what, the phone is going back to Amazon and I will pick ANY OTHER COMPANY BESIDES PANASONIC. This is completely asinine and the worst customer service I have ever encountered. Please do not waste your time and money.
4552405
Horrible service. Items came damaged and was not fully visible until after it was put together. You have to dismantle to ship back parts for replacement AND that is a pain! Called more than a dozen times to not only be hung up on, but left multiple messages without a call back.  Will never order anything from this company again!!
3895116
If it were possible to give negative stars I would.  I have had nothing but trouble with this unit, mainly concerning it not actually heating water due to faulty ignition.  Rinnai wants to blame everything but their unit and its obviously faulty design and construction.  They want to replace every little part inside, individually, piece by piece, with us having to suffer through lack of hot water while they do the absolute minimum to fix the problem.  And this is for a product well under warranty.  Absolutely the worst customer service I have ever encountered.  Do yourself a favor and find an alternative.  I wish I had known.  Perhaps this will help someone avoid this atrocious company.
4750004
The cook times are over twice of what they claim, the worst customer service I had ever had to deal with. I am still waiting for a refund. I sent the oven back over a month ago via cerified mail, They signed for it and they continue to charge my account. When they tell me on the phone that they will refund my account. Do not buy this item.
2921809
Stay away from Scout Alarm. Worst customer service attitude I've ever come across. Based upon positive comparisons from several review companies, I ordered a Scout DIY Home Security System for my daughter who lives alone in a less secure neighborhood. Installation and set up with App did NOT go well. I purchased 14 door/window sensors. Monthly service agreement for 24 hour police, fire, security monitoring with smartphone App access. Installation was guided by the smartphone App. Several components would NOT synch, despite several attempts. Finally, the main unit would NOT synch, and would NOT work with the key fobs provided. Bottom line I was unable to DIY install and initiate this system. I called the company, but it was 10pm and they offered no after hour support. After a bit of searching I found a way to email my issues with a note stating they would get back to me within 12 hours. The next day I attempted to call multiple times, during open hours of operation, but only got voice mail. By 2pm, 16 hours after initiating a trouble ticket, I had not heard from anyone at Scout, either via email or a phone call. I immediately de-installed all equipment. When I finally got someone on the phone and explained the problems I had trying to get the system to work, I asked for a 'return authorization'. The person taking the call was completely disinterested in my business. They showed NO care or concern that I had problems or that I was asking for a return. I can't imagine this company will stay in business with such horrible customer service.