System worked great, tech support was awesome
592197
System worked great, tech support was awesome. after we forgot the pass code, Christine Banks (Amcrest) from tech support got me back up again.
1055166
Needed some up setting up the web app. Called Amcrest support.  They answered immediately without many prompts to go thru.  The support tech, Dennis, was a big help and get me up running quickly.  One of the best tech support I've ever run into.  Highly recommended.
578671
Our goal was to upgrade the computer to 16GB. However, after installing the kit the computer would blue screen. Quickly determined that one of the modules had an issue... so we contacted A-Tech for support. They were quick to send out a replacement and the computer works great now. No company is perfect, but they did a great job of recovering after our initial problem. We will definitely buy from them again!
2324163
System was easy to setup and get on-line.  I installed the android and iPhone apps... and both allowed easy viewing of remote cameras.  I did have a technical problem  which resulted in contacting ZOSI support.  Support agent "Moon" politely and patiently assisted me through the problem and fully resolved the issue to my satisfaction!  I was extremely impressed that they were interested to make sure I was satisfied. Every company needs a support representative like Moon!
2147813
This system is great! I had a little problem with setup and I called customer service. Their rep, Jamie, was helpful beyond words. He had me up and running thru my laptop in 15 minutes. Anyone with any problem can call their customer service and they can pair your laptop with theirs and you don't have to do anything. He checked everything and now I'm good to go.
4158002
Works great, easy to setup, customer service excellent.
2236439
I purchased this system last fall, and have had it running for over 8 months. There has been a few hiccups, but in the end everything was resolved timely, and its still up and running without issues. I am rating it as a budget security system, and in that regards it has met and exceeded my expectations. Here are the highlights:

Customer Service has been great. About a week after I put up the first 4 cameras, one of them had the infrared go out. I emailed the support address listed, emailed back and forth, and provided a picture of how the camera performed in the dark. They immediately provided information on how to get a replacement camera within two days (I did have to pay 50 cents, but you know what, Im ok with that).

As I expanded my system I bought a few extra cables and splitters. They do mention they will provide some free parts, so I inquired on a couple of extension cables that I still needed, and received a response a day later with a similar process as the replacement camera. Great!

Just be aware, the support is overseas, so an immediate response is not likely, unless you're emailing them in the middle of the night. Because of the timing difference, getting support can take a few days if you need to go back and forth with emails more than once or twice. But again, service was friendly, responsive, and helpful.

I live in Wisconsin, so this did go through a winter with up to -19F temperatures. I checked periodically on the coldest nights, and the cameras continued to work just fine. Since original setup, I have only had a camera go offline once, and a quick unplug and re-plug in brought it back online.

The remote app is not great, as others mention, but I have had pretty good luck getting it to work almost all of the time. There have been occasions when I had to reboot my phone to get it to come up, and once or twice in 8 months that I couldn't get it to work at all, but it was fine when I tried a few hours later. Ive only used it for the basics though of streaming and playback.

Handy features of the system include being able to mark areas you want to exclude for motion detection (I did it backwards at first, so I was monitoring the trees. Not great results). I half-heartedly tried to get it to email my yahoo account on alerts, but I couldn't get it to work after 15 minutes and gave up. But between rain, wind, snow, bugs, cobwebs, etc, getting alerts for outdoor cameras I decided are not a priority for me. Im working on other ideas that won't catch so much.

Most of my cameras are up one floor from the base in the basement, and 20-45 feet away. Another handy feature is you can setup the cameras to be a WiFi repeater. So I setup a closer camera to repeat, so the further away ones can pick up off of it. The furthest away one went from 1 bar to 3 after doing that. So out of 7 cameras, all of them have at least 3 out of 4 bars for signal.

Finally, if you buy a lone camera, its $50 with no adapter (last I checked). Since I wanted 7 cameras, I just bought a second 4 camera system without the hard drive. I was able to resync the second camera set to the first NVR base, and now I have 7 cameras up, with an extra camera for backup and a backup NVR if needed.

I had never heard of Smonet when I bought this last fall. They had not a lot of feedback, and a few days after I bought the first system, it disappeared off of Amazons website for some odd reason. So I panicked and looked for another name brand system that I bought for quite a bit more and tried it first. It interfered with my homes WiFi, so I ended up hooking up Smonet, and Im glad I did. For the price, performance, and service Ive experienced so far, its been worthwhile and met my expectations. (And has not interfered with the internet WiFi).
1905027
I bought this system and installed it over a few weeks, a little at a time just to see how everything worked......and I loved it.  I was a little apprehensive when I saw all of the parts and such but its not hard at all. Also, this company worked with me 100% on all issues.  They were courteous and very fair about things.  A GREAT experience and I highly recommend this system and this company!
282982
I installed this into a computer running Windows 8.1 and for whatever reason the computer did not recognize it as a TP-Link device and therefore allow its drivers to be installed. It was mis-identified as a D-link device and attempted to install the wrong drivers. I called the help number on the box and I was really impressed with the TP-link support line. They were really nice, and did everything possible to help. So if nothing else this taught me that TP-link has great support staff, even if I received a faulty device. So an extra star goes to the support staff.
3404544
I purchased this system and installed it myself.  It was easy to install.  I plugged everything in and it worked great.  On the second day, the video input to the monitor stopped working.  I contacted the company about this.  They quickly troubleshot the system and determined the receiver had a problem.  I shipped the receiver back to the company at no cost to myself.  The new receiver was sent promptly and everything works great.  Ive had the system running for 3 weeks with no problems.  Im very happy with the quality of the cameras, both daytime and nighttime operation.  Im very happy with the response of the company.  They were very quick and professional in responding to my problem, finding the problem and correcting it.  I will definitely buy equipment from them in the future.
2053692
Outstanding product, easy setup, great support!
4846569
this system was easy to install and setup, but what was even better is the Tech support, I had forgot my password and within 3 minutes I had the reset code from Amcrest representive Christine. I would highly recommend this product for their tech support, which is very important, and they make a great product. Thanks again Amcrest and Christine
3161016
We had a problem with the first system. J-Tech replaced it at no cost to us and this one worked right out of the box. There tech support is grate. They have the best support that we have ever had . We are happy with the new system and would go to J-Tech the next time. Out Church really enjoys the quality that is in this system.
3244903
Great product with excellent tech support to help with installation.
284513
Technician was fantastic. Very friendly and professional.
4259281
Highly recommend the SimpliSafe system.  I wanted to make sure everything was working correctly in the 60 return window.  I had two issues during setup.  (1) the USB keyfob could not be read by any computer.  I contact support by email and they sent a replacement along with a prepaid return label to return the defective one.  (2) My base station had intermittent connectivity to the dispatch center.  I contacted support by phone.  The tech checked my address and informed they they have a different module for the base station on a different wireless carrier that had better coverage at my home address.  She shipped the replacement - very easy module swap.  Since then, the system has worked flawlessly.  The pictures of the SimpliSafe equipment online doesn't do them justice.  Online they look large and unattractive.  In person, the motion detectors, water sensor, smoke detectors, etc are small, nice looking units - no different than any other monitoring system.  However, the alarm keypad - the component most people  see - does look very bland and generic in person.  It's design is very amateur.  It doesn't look real bad, but SimpliSafe could put a little effort into improving its look.  With that said, the keypad is very easy to use.  Another note that isn't clear on their website that I should point out.  On the website, they indicate that all the components adhere to the wall with (easily removed) adhesive tape on the back of each component.  I was very apprehensive about this because I didn't was to adhere anything to my walls.  What they don't mention is that the back of each component (which is removed to replace the batteries) does indeed have two small holes - just the size of small nails you hang a picture with.  You can easily tap in 2 small nails to fix each unit (including the keypad) to the wall (so you don't have to worry about the adhesive tape damaging if you want to remove or reposition the units.  Overall the system is very easy to use and very simple to configure.  We've triggered the alarm 3 times and dispatched called within 1 minute of each alarm (very impressive!).  All other alarm systems require contracts of 2-5 years.  That SimpliSafe offers a no-contract, month-to-month plan is an AMAZING aspect of the service.  Home tech is changing rapidly.  I didn't want to be stuck in a long term contract with equipment that might be outdated in 2 years.  I HIGHLY recommend SimpliSafe.
853654
Received the system and made the install. Made the ethernet connection using the Amcrest View app setup which worked great! This made it easy. Had some difficulty in working through all the setups for motion detection as it is a little complicated to get thru the directions but trial and error prevailed. I did have to call Amcrest for help in enabling the email connection but received professional and prompt help from the Amcrest tech Lee Freeman who resolved the connection problem. I appreciate the prompt help I received from Amcrest technical service without having to go thru a long waiting period or numerous phone answering service prompts.