Customer service was poor.
594476
Hard drive was dead on arrival and screen hinges were loose. Customer service was poor.
3755050
We measured our pup before purchasing this item.  We followed the sizing chart provided by the company but it didn't help a bit.  This jacket was way too small for our Biewer who was just 4lbs at the time.  We tried to exchange it but we'd end up paying more to exchange it than purchasing a new one.  We can't even use it anymore.  Talk about poor customer service
311499
Customer service does not understand English.  The directions are too small to read and very brief.
605934
Camera quality is not great and yes I was getting the recommended upload and download speeds at the location of the Skybell. Secondly, the motion detection feature didn't work properly. I would get notifications all the time for motion because our tree was swaying in the wind in front of the Skybell or a car down the road drove by and the Skybell picked it up.

The customer service is poor as well. I sent my product back because I was unsatisfied with it and they allow returns within 30 days with a "restocking fee." They received it on July 11th and it is now July 30th and I haven't received any follow up email/contact nor have I received the refund on my credit card. Pretty shady if you ask me...
558844
BOUGHT THIS BUT DIDNT USE IT FOR THE FIRST TIME FOR ABOUT 6 MONTHS AFTER I GOT IT.  FROM THE TIME I OPENED THE PACKAGE AND TRIED TO CHARGE IT THE FIRST TIME, IT WOULD NOT CHARGE FOR MORE THAN 10 MIN.  THE SCREEN SHOWED A FULL CHARGE BUT IT WOULD DIE AFTER 2 MINUTES.  I EMAILED THE COMPANY AND HE SAID BECAUSE IT WAS AFTER THEIR 30 DAY WARRANTY THAT I WOULD HAVE TO BUY A NEW BATTERY.  NOW THE BATTERIES ARE CHEAP BUT I DONT FEEL A BRAND NEW BATTERY SHOULD BE DEFECTIVE AND THAT I SHOULD HAVE TO PAY FOR IT.  PISS POOR PRODUCT AND HORRIBLE CUSTOMER SERVICE.
423797
Some of the customer service there was bad in attitude and unhelpful, accused customer for wrong purchase?? come on, that's totally unacceptable!!
189921
Bought the FlashTrax Media Player.  After a power outage the hard drive was fine, but the main computer would not recognize the drive.  We were only three months over the one year warranty, and even though we would pay for the repair they said they wouldn't touch it after it was out of warranty.  POOR CUSTOMER SERVICE. Poor attention was given to detailed emails, had to keep repeating the same thing over and over.
Their final response...."But it is the way that we have everything set up. We can not change things because you want us to. It would not be fair to every other customer who fellows the rules and saves their paper work. Good luck."  Hello?  I had the paperwork.
1968179
low quality item, and even worse customer service.  defective and they expect you to pay shipping both way to get replacement.  not recommended.
2339046
This mattress was too conforming to my torso that it left my feet slightly in the air if I slept on my side.  Too soft.  Also left me neck sore with the free pillows, and with the ones I was using.  Customer service refused to refund even partial payment and demanded I ship back and pay shipping funds even with the 60 day comfort guarantee.  Be ware.  Extremely poor customer service.
3970438
I had to give a one star rating for poor customer service here.  The website keeps throwing up error messages and the 800 number is a joke as it just shuts off the call when you press the desired selection.  My wife wanted this product but with two red flags thrown up even before I have ordered the product would suggest I should stay away from this.
3601745
The product is so so and the customer service is terrible. Came missing  a power cable and a motor was DOA.  I lied to myself and child with the false argument with that many parts there is bound to a snag or two. Used the web based customer service form which seemed good to go. Eight weeks later, still have a one armed robot in the house. NO interaction and follow up. Emailed. No responce. Called. Put on hold for an eternity before the line was cut. Called many more times. Was told by customer service that they were "overwhelmed" by the number of service issues.  So in short, they sold a $200 toy just in time for the Holiday rush but it was a poor product what we can infer was at an "overwhelming" rate of failure. The customer service is managed by Spin Master Customer Care.  So the lesson learned here is, you can't buy quality for $200 but you can buy an advertisement for poor customer service for $200. So that's how I plan to use this device....as an advertisement of sorts of what not to buy to get kids into technical toys. Perhaps I should bring it to the next district science fair and set it up next to my booth as a side item of the path to avoid.
2431611
Too small and not worth the hassle of returning it. Poor customer service.
3001596
I'm very pleased with this product but I was disappointed with Customer Service. The item came to me with an electrical problem, and when I notified the supplier they initially didn't wan't to address the problem. They spoke very little English that complicated the problem despite how clear and numbered my complaint was. It became clear to me after their second response that they were not interested in fixing the problem. Finally, after telling them that I will ship it back to them they sent the required replacement parts which was all I was requesting to begin with since I was ready to get started with a lot of work. Again, great product, poor Customer Service.
30483
I bought this set to pair with my other copper pearl kitchenaid appliances. After a single month of light usage the color was peeling. No machine wash was used. Called customer service and after waiting over 20 minutes on the line I was told to file a complaint through a website. Customer service than hang the phone when I requested to repeat the website's name, and/or spell it, as I could not understand.
Bad product, bad customer service. This is what matches with Kitchenaid, in my point of view.
162094
Sentry Safe, as a whole, has terrible customer service.  It took three weeks of attempting to get through and literally hours of of sitting on hold before I was able to get through to a representative.
3618546
The unit broke after 4 months of purchase, with occasional use. The warranty doesn't cover shipment costs, and you can only request service by phone. It would be cheaper to buy a new unit. Terrible customer service.
2110330
the program would not update, thus not allowing me to finish and file a return.  when you chat with customer service its extremely slow as they chat with multiple customers at once.  they finally provided me with instructions to try to fix it that were so long I no longer had the time or energy to even try.  I've already lost too much time