Manufacturing Issues & Poor Customer Service
584875
Be aware that they had a manufacturing issue with this product. Apparently the factory used a new varnish and that made the cards stick together.  I went through two boxes that had the same problem. Iello seemed more upset that I returned the product than about the issue in the first place. Sure they claim that they would have sent me replacements for the damaged cards, but that doesnt excuse their poor quality control in the first place. I am extremely disappointed in the companys response to my issues. Expecting me to deal with Iello directly to get replacement parts for a product they shipped defective is unrealistic when there are so many good games being shipped without defects. We opted to expand our Munchkin collections instead.
3263404
Once installed this is a nice unit. However, Quality is shaky at best and be prepared to drill,cut and repair. One seat/top support weld was off by a quarter inch. Had to call customer service (great support and replacement sent right away from customer service). Flat bed panel had four of six defective rivets ( Had to buy 6 FH machine screws and nylocks). I had also ordered the trailer hitch and then had to drill half the mounting holes in the foot rest to mount it. Welds are very poor but serviceable. Assembly manual is as bad as others have reported

Got it installed and modified in time for the Easter Golf Cart Parade.
3277695
First time setting up the tent there were immediately 3 manufacturing defects. The bag had an 8 inch area that was not sewn together. This area was never brought together and stitches totally missed bringing them together . We had the same issue with the tent body and the bottom of the tent. An approx 4 inch area was never sewn together. The tent body is not covered by any part of the warranty. Found this out by calling customer service. The pole for the outer roof had the elastic break on the first time of use. Customer service was of no help. I live in Iowa and the tent was given as a Christmas gift. We had the longest winter of cold weather, with snow first week in May and then May and June were also one of the wettest in history. Put up the tent first weekend in July which I found out put us past 6 months warranty since purchased in November. Customer service would not budge on this 6 months and so I have a new tent that should never have gone out of that factory in the shape it was in and should never have been sold to a customer. Will never buy an Ozark Trail manufactured item again. We will see if this actually stays in the reviews.
3905311
While the light is reasonable, the customer service is non-existent. This light has a known design/manufacturing defect that results in the push button failing. Nitecore are unresponsive to legitimate valid warranty requests.
2672019
My wife purchased this for me on her prime account as an early Father's Day gift but I'm reviewing it. Product came with hardware loose and rolling around inside, where the electrical components are located. One of the two transformers which powered half the bandwidth of the lights was toast. Possibly damaged by the loose parts that were left inside. The person I spoke to several times, for whatever reason misunderstood my questions about finding a suitable and inexpensive solution... Though they said they ultimately realized they had misinterpreted my questions, it was too late, I had lost my patience with with trying to get a straight answer from this seller. After contacting Amazon we returned the paper weight. Thank you for making it right Amazon! With that said, the item looked well constructed, especially for the price. Unfortunaly the lamp was not put together properly nor was it working correctly. The communication was like pulling teeth and ultimately not there for me to make any arrangement to fix the problem. For this I give them one star. On the bright side, I'm now versed on LED lights and LED drivers and power supplies. Research is paramount when buying products of the nature, I could have saved a lot of time.
2641188
This particular weight bench should never have passed quality control inspections. I had the bench 75% assembled and noticed that some of the parts weren't drilled correctly, making it impossible to fit in the required groves. So im stuck with the option of disassembling the product and shipping it back to the supplier and possibly waiting 2-3 weeks for a new product, just to attempt to reassemble it again and run into the same problem!!!!!
2183662
I do not usually post a review, but I feel I must this time.  We purchased this boat back in February.  We have put it in the water about 5-6 times since.  However, now, it has developed a leak in the front seam.

Since Amazon only covers returns for 30 days, I called Intex support.

This is what they stated:  "Your boat as a manufacturing defect.  We do not have warranty our inflatable boats"  She said, "I am sorry, but I cannot help you"

I asked to speak to her manager and she said that "It is against our policy to transfer the calls to our managers".

So, she concurred that it is a manufacturing defect, but also stated that they do not warranty their boats.

So, buy this boat if you want to, just know that the company does not stand behind defects.
4418559
The bed was shipped to me with no assembly instructions and one of the wheel rails missing a drill hole where you attach the rail to the frame. Upset with the poor craftsmanship and lack of instructions, I requested a full refund after sending the bed back. I eventually received an e-mail advising me when the company received the bed back a part was missing and that they would subtract a 20% restocking fee and freight charges from my refund. I responded and told them all parts that were in original shipment were sent back, and if any were missing, they were missing when I received the bed the first time. I then received a second e-mail stating there were no defects in any of the rails and that I would still be charged with restocking fee and freight charges. This experience has led me to believe this company is not customer friendly and that they were out to get some money out of me for the inconvenience of them having to deal with one of their defective products being sent back to them. All I can say is for those who wish to purchase a product from this company "caveat emptor" (buyer beware)!
4235234
I got my first PC420 at the beginning of May 2011. The thread tension didn't work, so I asked Amazon to replace it. I got a second sewing machine that had exactly the same threading problem. Thinking it was maybe my fault (since this is the first sewing machine I own), I drove one hour to the Brother servicing center. They fixed the problem, but warned me that it may occur again, since apparently the PC series is defective in that regard. Sure enough, it happened again two months later. I'm now returning the machine to Amazon for good and looking for a different brand/model to purchase that doesn't let me down that frequently. I'm glad that Amazon has a fantastic return policy, but I'm really disappointed at Brother for selling a clearly defective series. It's a great sewing machine with plenty of features and accessories and I had fun using it while it worked, but it's too much of a liability for me to keep it. At some point the warranty is going to run out and it will cost me more to keep repairing it and driving one hour to the servicing center than to upgrade to a better model.
405519
Original order for ice machine was July 6, 2016.  From that date to Nov. 2016 the machine was finakee and then would not work at all.  I called the company Air & Water, Inc. told me to return the machine for repair.  They charged me $16 for shipping. Around the first part of 2017 I called the company to get a status report and the customer service rep told me they would ship me a NEW one and I needed to pay another $16 for shipping.
The second NEW machine arrived in April.  From that point up to the middle Aug. (4 months) things worked as expected with only a couple of hiccups.  Last week on Fri. it sounded ok but there were no ice cubes in the tray.  I pulled out the booklet that covers trouble shooting and read the info on "machine sounds ok but not making ice".  I tried multiple times over the last 4 days making sure I was doing what was instructed, but to NO avail.
  Today I called the company to report the machine was out of order.  The rep told me the machine was over the one year guarantee.  I explained the history of the first one and that a NEW machine was sent to me in April.  She told me they would send new parts for me to fix it.  I asked her
"how can you send new parts when you don't even know what is wrong?"  and added "this is a new machine you sent me last April and should be covered on parts and labor".  She repeated that they would send me parts to fix it.... (side note:  I am a 70 year old, I don't have any tools to fix any thing and I can't afford a local business to fix it.  I'm living off one social security check once a month).  I told her I wanted to speak to a manager and all she would do is repeat "we will send you new parts!  At that point the best I could do was to terminate the call and cry!
499223
So I like this machine-It was fairly easy to set up with my bf guiding me but when I had a defective screw and couldn't use the new bike, it took the company 4 attempts of me contacting them to finally get someone to respond and get one ordered and then an additional 2.5 weeks until I saw the screw so it sat unusable for about 3 weeks- really poor customer service from manufacturer and they were not at all apologetic. Also the bolt on the L pedal (the one that I had an issue with) constantly has to be tightened- once while going in reverse it actually backed out and the foot pedal fell. I have found myself constantly having to tighten that side in the middle of a workout. The machine itself is quiet and as long as the bolts don't fall out gives you a decent work out - I would rate it not worth the money because of the lousy customer service and constant tightening it needs while in use. .. with that said I am still using it each day for 5 miles.. I feel a little nervous when I start to here click clack noises. OHHH the tools suck... get yourself a socket wrench... the ones they send you are no good.
1951847
I had a very traumatic experience with "Unbeatable Sale", the manufacturer. The top part of the nightstand was defective. After 3 weeks of strugling over the phone and  over 20 phone calls, the part they shipped me did not fit the model I had. After mentioning it 3 times to their Customer Service, I was told that the production DID NOT KNOW why that part wasn't the right one and that I should be taking pictures from the nighstand and the same part which would show what was wrong with it. It has now been over 5 weeks and I am not willing to involve more time in the pursuit of MY DREAM PART!!
4731864
After less than a year is broken...service center sent back the machine in worse than sent to the (missing screws & all messed up) I called Krups and they refered me back to service center who wanted me to ship back again (I already paid 14$) Krups customer service is horrible!!!! (they put me on hold and ended up hanging up on me!
4241569
The table seemed nice but I was unable to assemble it due to a manufacturing defect in the legs. I contacted customer service but the parts were not available so I have to send it back or figure out how to fix the legs myself.
4162538
I ordered three of these chests. I was able to put together two of them, but not without difficulty. The holes are often out by 1/8 to 1/2 an inch, and if you try to force it, you break the soft particle board they are made out of.

I'm in the difficult process of returning one of the three -- the one with the holes so far out of alignment that there is no way it will go together. The response I just received from stores123: "We request you to kindly send us the pictures of the item with clear view of the stated defect. The manufacturer will not entertain our request unless we can clearly show the defect. Kindly send us clear pictures. Additionally, if you bought an item which needed to be assembled, we would need the part # to help us replace the defective part for you."

No, I'm not going take the box apart again and photo your sloppy product. You build cheap crap, you got to expect returns and return shipping expense. When you get it back, you can take all the photos you want. I have other things to do.
4658141
I received the item surrounded by foam in its box within the estimated delivery date.  At first blush it looked quite good - appreciated the finish, and the levelness of the legs.  Upon first inspection however I found at least 7 areas along corners of legs, drawers, etc where the paint didn't reach it. It's not shabby-chic, it's just shoddy craftsmanship.  Additionally, on first pull of the drawer, I could tell something was wrong with one of the tracks. The right track wasn't attached to the body of the table, and when the drawer was removed, the track fell out easily.  The three pneumatic pins and tiny bead of glue did not do the trick to hold it in place.

I've written both the seller and the manufacturer to see about getting a partial refund.  I do not want to deal with trying to ship this one back for a refund, nor do I want to wait for another "new" one to be shipped.  I can fix all the issues mentioned, but I should receive some compensation for my time and effort from either the manufacturer or the seller.  I will update when I've received communication from either.
4713905
Assembly instructions incorrect, assembly drawings incorrect, bolts to be removed have been machined in (you can't remove them).
Terrible, frustrating experience.  800 Service assistance provided is of no help.