I find the chair extremely comfortable. Great back support
596043
As a rather tall, vast old man, I find the chair extremely comfortable.  Great back support.  Delivered on time, in great condition.  Highly recommend this supplier.
109780
I finally replaced a 10 year-old broken and worn out chair with this beauty. I'm 6'1" and 260lbs, so I definitely wanted to go with a big & tall model; and after 2 months of sitting in it daily, I'm not disappointed at all. Everyone who has sat in it has been impressed by it's comfort and quality. The only bad part of the experience is that the package arrived in terrible condition. Clearly, Alera's choice of shipping boxes was not strong enough to contain such a heavy piece. Luckily all the parts were in tact with no significant damage.

WHAT I LIKED:
- VERY sturdy. This chair actually gives me a feeling of safety and security when I'm in it. Nothing wiggles or wobbles. The arms stay tightly mounted and the base withstands my daily abuse. One note: you will likely need to further tighten the arm rest bolts once or twice after the arm settles into the leather, but after that they stay tight.

- Very comfy leather cushions. They're soft, but stiff and bounce back after standing up. They seem like they will hold for a long time.

- Padded arms rests. The padding is much more comfortable than typical plastic arm rests, and it extends fully from the chair back down to the seat cushion, so neither your hands nor arms will need to rest on cold metal.

- Swivel and recline are extremely smooth. Some have complained that the recline does not have a lock, but I prefer it this way as I fidget a lot in my chair. It does have an upright position lock if you want to disable the recline feature.

- Forces better posture. The upright positioning of the chair back seems to promote better sitting posture and has actually reduced my lower back pain.

WHAT I DID NOT LIKE:
- Only real complaint about the chair itself is the plastic castors on a metal base. It seems like a mismatch, but the plastic does appear to be sturdy and they have not been a problem.

- As previously mentioned, it was not packaged well at all. Not only was the box too flimsy, but the parts inside were sloppily strapped to each other. I was surprised to find that none of the parts were broken or lost.

- Strong smell. It finally started to fade after about 6 weeks, but the padding inside exudes a noxious chemical odor whenever compressing the cushion and forcing the air out.

- Reclining gets a bit creaky. This might be loud on hard floors, but it's not a big problem; just felt it worth mentioning.

- Not really a bad thing, but this chair is extremely heavy. It's a testament to the high quality of the materials, but not fun to move, especially on carpet

OTHER THOUGHTS:
The chair has a lift pump but I've never felt the need to raise it. It raises the chair up to about 4 inches for those with a bit more height than myself. Some reviewers said the arm rests are too low. I found them to be at a comfortable position, or possibly a bit too high. Maybe I just have long arms. The price of this chair seemed a bit steep when I purchased it. However, I can say with confidence that the extra cost really made a difference compared to other, lower priced chairs I've sat in in terms of stability, comfort, and materials.
3884819
Overall I love this chair. It's comfortable and gives great support. If I had to make one complaint, it'd be the recline. Sometimes I won't want to recline, but I'll still lean back and the lock will just give out and recline anyway. There's also no position setting for the recline. So you either don't recline at all or you go as far back as your weight takes you. These are minor complaints but they leave room for improvement. I'd Still recommend it to anyone staying at the desk for a while.
2611875
What a great chair! Especially if you compare it to one that had no lumbar support, hot leather and a low back.

*** Assembly ***
The chair was actually quite easy to assemble. It's a bit on the heavy side, and when you get to where you're attaching the back to the seat, I placed the box it shipped in on it's tallest side, set the seat upside down on it so the armrests dropped along the side of the box, then attached the seat back as instructed.
In step two of the instructions make sure the threaded hole inside the square is at the bottom, face down (it will slide into the seat). The illustration shows two holes when there are actually three. I realize i'm a little slow sometimes and if you're like me, this might be helpful.
In my opinion, and perhaps someone with more experience assembling chairs could chime in, but I would think it's easier to install the base, set it on the wheels, then install the back. Following the instructions (step 5) felt really awkward.
All in all, assembly can really take less than 10 minutes so I give high marks for that.

*** Aesthetics ***
I'm don't care as much about aesthetics but this is a nice chair. I prefer it much more over the Herman Miller bulky front end Aeron. The high back of this chair throws off the symmetrical balance as it makes the seat seem a little dwarfed. Raising the seat seems to help with this a bit.
You'll want to wipe it down after putting it together. Mine was quite filthy, dust mostly, from storage I assume. The seat was covered with plastic so it didn't have any dust or marks.
One reviewer shared an image of the seat fabric in a wrinkled state. Mine looked exactly the same when I got the chair put together but once I sat in it for about 5 minutes it looked perfect.

*** Comfort ***
Immediate! After 10 minutes of adjusting that is. I'm 6' 1" and slim built, weighing in at 180 lbs. I have long arms and legs so finding a chair that has good height adjustments for the seat and arm rests was important. In fact, if I raise the seat all the way, my feet are barely planted flat on the floor, so this chair should be very well suited for individuals taller than I am. I've not been disappointed at all.

The lumbar support works really well, you just have to get used to the seat back dropping to the bottom if you go beyond the last adjustment. Once you've got the hang of that you can find your sweet spot. My back is so much more comfortable.

I don't have a head rest but for those who want one, I've heard one can be added. If I lean my head back to the top of the seat back I hit the base of my skull, so I would think a headrest would work nicely. If you have a tall torso you might have an issue.

The seat cushion feels just right to me. It's not hard but not so soft you fall into it. It's a thick foam with a fabric cover. Very comfortable.

The armrests are comfortable, not too hard, not too soft. You won't go home with your elbows aching.

The back is comfortable and the contours fit me nicely. The top of the back doesn't start curving away from me until about 2 inches above my shoulder blades so it really is a good fit. The mesh does feel like it gives a bit much when you are putting it together but it's very supportive when you sit down.

***Overall ***
For the price, this chair is perfect for my needs. It feels like a solid build. The plethora of adjustments make it possible - it seems - to accommodate any body type. I have a co-worker who is sitting in a Herman Miller that cost the company $700+ and this one feels just as good, if not better considering this is a foam seat rather than mesh. I would recommend this chair.

I will try to get a photo of me sitting in the chair as a reference to those similar in height/ build as me.
3950895
Comfortable chair! Me and my husband absolutely live it. The only thing that could be better is the foot rest. It seems a little flimsy. And my husband being over six feet, he is pretty tall for it, but that doesn't matter to us really. The comfort from the lower back and neck pillow is amazing.
4083997
very comfortable chair...great on my back...wish it was made in the USA
3156733
This chair exceeded my expectation.  It looks far more expensive than it is and is extremely comfortable.  Attaching the back of the chair to the seat is more easily accomplished with the help of another person, but it was easy to assemble in approximately 45 minutes.  Remember to retighten all screws every week or two for several weeks.  The chair has a generous sized seat and comfortable, ergonomic shape.
84069
What a great chair!  I've just bought my second one.  Well-built, fairly priced, easy to assemble, and very comfortable.  Seat bottom is a little firmer than I would normally wish, but the overall comfort and support is very good.
3345775
Love this chair. I was having problems with my back with my previous chair and did a ton of research before purchasing this. I must say, it's made a huge difference. My back started feeling better within a week. I'm a photographer/videographer and spend a lot of time in a chair. So to be able to sit without feeling stiff is huge. The quality is great and the support on the lumbar is firm.
2995281
Comfortable, good support, good options for adjustments!  My only complaint is it does not go down very far.  I am tall, so I can get used to it, but I generally like sitting lower.  I've had this chair since July 2016 and it is holding up very well!  Extremely comfortable!
261863
Great chair. Great back support. Very solid. Worth the price. Bought two and love them.
2736272
This chair was so comfortable! I'm actually sitting on it right now. The seat is wide enough to comfortably accommodate my behind and the seat itself is very cushiony. The armrests are great for resting the arms and the height is adjustable. The backrest is a mesh, letting your back have a slightly bouncy rest. The white color matches with all lot of rooms and I love this chair.
4941
So supportive on my back. The only thing that is wrong is the latch in the back to keep the chair from collapsing won't stay latched. I will have to find a velcro piece to wrap around it in the future. Not a deal breaker because the chair is so comfy.
1725459
Great chair, high back support and comfortable for long gaming sessions.
4573765
Just bought this chair form a local dealer. The lumbar support, while not adjustable is great. The flex to the back of the chair compensates for the lack of lumbar adjustment. The chair is comfortable even after I have had to be in it for 6 hours plus. The arm adjustments are probably the best thing about the chair. You can put them pretty much any place you want.
4456123
This chair is extremely comfortable.  I just used it on a 5 day camping trip, at the pond when swimming and around the campfire at night.  It is well constructed, and I hope to use at the outdoor concerts I attend. I wouuld like to highlight others complaints about the chair. 1); they say the arms rip. How about using the bar the rests attach to to INSTEAD of the cloth armrests when picking yourself up out of the chair. Never did I hear a rip. 2); Yeah, the pillow slides around. It's not really an issue unless you move around a lot.. 3); Sometimes it does feel like a little kids chair, but for an average sized person it shouldnt be a problem. As stated earlier, really comfortable. 4); Chair is low to the ground, so if you have bad knees, or like to get drunk, don't buy this chair. For me , it lends to its strength,  portability, and stability. Thats it. So in a nutshell,This chair is comfy, light , and very portable. Very cool looking and well made too. I ezpect 3 or 4 seasons use out of it.
1238752
I haven't tried any other high end office chairs, so not sure how this chair fits in compared to others but here's what I think about the steelcase gesture:

Like:
* Good back support. As you work at a keyboard the back is firm and supportive with the spine in an upright position.
* Reclining back. When you feel like streching the back reclines right back on a light spring (pressure ajustable). This lets me move around in the chair every so often to stretch out my body or make slight ajustments to my posture and have the back move with me, maintaining support.
* Armrests: Very ajustable armrests (height, horizontal angle, extension). Tapered so the can get close to the edge of the desk at the same height as desk (great for support while typing, chair pulled into desk).
* Smooth castors, solid base.
* Appearance.

Don't like:
* Non-mesh back gets warm (I work in a tropical environment).
* Seat: The seat can be ajusted forward or backwards. I have long legs and even with the seat ajusted all the way forward (maximum extension), I would like to feel more support. I sometimes feel like I'm sliding forward (I have the seat at a high vertical level, also due to my long legs) and the seat angle is not ajustable.
* The chair hasn't eliminated the shoulder pain I sometimes experience after long hours working (but in general it's a lot more comfortable than my previous, low-cost, chairs).