Customer Service Worthless
589393
This product might be ok, I do not really know.  What I do know is that when I bought mine it would not interface with my computer.  Ok, no big deal.  My comp is not brand new so it happens sometimes.  When I called customer service I was talking to the Filippines.  They understood me poorly and gave me advice that any 6th grade kid would know. Then after that told me that they had to file a "report" and that in 24-48 hours I would get an email with instructions on how help them find my problem.  So I had a 3 year old spend two days looking at his new toy on a shelf unable to use it.  And... you guessed it, I never got any email from them. I took it back and got a leapad 2 and have been very happy with it.  One other note that may be helpful, The innotab has a camera that needs to be rotated depending on if you want a self portrait or to take a snapshot.  That's too complicated for my 3 year old who loves to take pictures.  Leapad has two cameras which is much easier for him.
3971039
Forget about service.  Pressing 1 for English doesn't help.  Was on phone for three hours two days trying to get the unit replaced for a hard drive that went out.  After emails, faxes and numerous follow up phone calls I cant be assured that that the unit is being replaced.  Buy this product at your own risk.  If you ever have an issue with the product and want to get warranty replacement expect to be frustrated to the e nth degree.
2193030
Like the product bought two of them. Customer service is terrible.
2934771
Purchased from Newegg.  Fried the motherboard when I plugged the USB into my computer.  Contacted manufacturer via email and a week went by without a response.  I decided I would call them, they said they had no record of the email.  I set up an RMA and they emailed me with information that was still needed.  I was told that I would receive a response within 48 hours.  I responded within an hour of receiving the email and now another week later, I still have no response.  This customer service is the worst I have ever seen.  I wish I was just able to get my money back and not bother with this manufacturer.
2702062
When I ordered these flags, I provided our FedEx, and UPS address, not knowing that the shipper used USPS as it was not indicated anywhere.  When the flags didn't arrive, no explanation was given, no effort was made to resolve it. I've e-mailed three times asking for my flags or my money back, and no effort has been made.  This is the worst customer service I have ever received while shopping on the web.  It gives me pause about using Amazon in the future.
2914072
Unidens customer service is worthless. The sound on my dash cam is non-existent. I tried to register my dash cam for warranty reasons, and dash cam is not listed.  Their website is cheap with no phone number.  I cant get any help with my problem.  I will never by ANY Uniden product again. Here are the facts.
 I bought a Uniden Dash Cam.
 The sound did not work.
 The support site had no way to register my product.
 I reported the problem with a copy of my receipt.
 I was told by customer service that they couldn't help without a receipt, and then they closed the file.
 I told CS that I sent them the receipt and offered to upload it again.
 They never contacted me.
4752504
I have not been able to receive calls for over two months.  Technical support is an answering machine.  Emails go unanswered.  The product is useless because they cannot manage their computers.  Pass on NetTalk.
1772364
I will not buy a Foscam product again.  It is not because of the product itself, but the total lack of customer service.  First let me say that the included instructions are among the worst I have ever seen.  After finally figuring out the instructions, I did the initial set-up per the included instructions.  This resulted in the WiFi working but my computer that was hard wired to the internet through the Foscam would not connect to the internet.  Foscam instructions say call our customer service.  So, guess what, I did call customer service.  I was put in line behind six other people and surprisingly actually talked to a person within 15 minutes.  That was the good part about customer service, the bad part was I got a Junior service representative and as soon as I said I had a technical problem he stated I can't help you, let me have a Senior technical representative call you back within 30 minutes.  Well no call within 30 minutes, so I started doing what I should have done from the start.  I used Google to search for solutions.  Finally after four hours of searching and much trial and error and a call to Verizon DSL customer service representative I have my system set up and operating, but still no call back from the Senior technical representative at Foscam.  It's now been operating very well for a week but guess what I still haven't heard from the technical service representative and no surprise probably never will.  While they may produce a good product, their customer service is among the worst I've encountered and would keep me from purchasing any Foscam products in the future.  By combination of internet, luck, and a Verizon DSL customer service representative I figured out that there were some interesting interactions between Verizon DSL, Verizon DSL Modem, and the Foscam FR305 that required accessing their individual set-up menus to correct.  I do give high marks to the Verzion service rep who provided me with the most help in solving the problems I was encountering.
863792
Horrible customer service. I've left multiple messages for support with no call back as they seem to have issues answering emails promptly. Might be a good product, but not if there isn't any support.
2385720
There is no way to get any kind of service help for this product. One small piece broke and rendered the device useless! An easy fix if there was any way to get any support.
337382
If I could give Bitdefender less I would, not one person has any authority to actually help when you call they are all glorified secretaries, that send your call to someone who can't be talked to on the phone.  Worst customer service ever!!!!
1629421
I bought this for my second home, so I wasn't able to hook it up for a couple of weeks after receiving it. I was able to set it up easily. After a few days, however, we found that the unit was extremely hot, and not working properly. I contacted Roku customer support (online) to try to resolve the problem, but they were unable to help. They took all the info about the machine and told me that they would get back to me.
We took the unit back from our home and waited to hear from them. After about 3-4 weeks, I contacted them via telephone. This was the most frustrating experience. The customer support is apparently outsourced to India, and their primary job is to try and sell services not to help customers solve problems. They took my info so that I could return the unit, and told me that I should receive an email with the details within 24 hr. Needless to say, I never heard from them again. I ended up buying an Apple TV player. I will never again buy a ROKU product.
886523
I've had Magic Jack for a couple of years now. The product itself has worked well enough, with some annoying interferences from the internet connection (dropped calls, sound quality issues) but what really makes this product to terrible is their lack of customer support.

After the first year of having the MJ device we renewed it when it was time and everything went smoothly. This July our renewal was due again and I tried renewing it. I got a little popup box that said there was an error and the renewal couldn't be activated. I tried several times going through the login and account to get the device and service to renew but to no avail.

Then I contacted the live chat, which, by the way, is the ONLY way you can contact them or get customer service. WARNING: THERE IS NO EMAIL, NO PHONE NUMBERS, NO WAY AT ALL TO CONTACT MAGIC JACK EXCEPT THROUGH THEIR LIVE CHAT. I was politely told in chat that they would review the problem and send an email to me as soon as the problem was resolved.

After not receiving any email for a whole week, I tried again to contact them via chat. I got the same polite run around, they were able to verify that I had contacted them but still no explanation as to why there was an error and I couldn't renew the service but that they would send me an email, blah blah blah.....repeat the above steps about 4 more over the course of 5 months.

Yes, it's been 5 MONTHS of trying to renew the service and getting the runaround. The only reason I've stuck it out so long is that I could get calls coming in but couldn't call out. I have a land line and a cell phone so I'm not completely stuck without a phone.

This week I contacted them AGAIN when a friend that calls me daily on that line couldn't get through. My device has been deactivated completely. The MJ representative on chat gave me some tips to try out to see if it would work since I still can't renew the service, only now there's no message error; it acts as if you made your purchase and then nothing happens with the phone service (I will be extremely pissed if any of the charges go through and end up on my credit card). None of the tips from the MJ person worked so I was passed to a "higher ranking" customer help representative. That person had me try installing a new update.  The installation didn't work and wouldn't go through. I was sent to task manager to get the processes for MJ ended. One refused to end no matter what. They had me try to uninstall the program and it won't uninstall. I've plugged the device in and out to reboot and still nothing.

Finally, after an hour on the chat with MJ I was passed to a 3rd person who said the account and problem were still being reviewed and until that was done there was nothing more they could do. They have given no explanation as to what the problem might be, what needs reviewing or how long it will take.

Considering that it's taken 5 months to get nothing from them so far, that they have no real customer support to speak of and when the service or equipment stops working you are out the money you paid for it in the first place and stuck with a program that refuses to uninstall from the computer I would never EVER recommend this product and service to anyone. They only got 1 star from me because while it did work it was alright.
4133019
The system is nice but the customer service terrible! Speaker broke and of course they considered it not to be a manufacturing defect.
1508597
I rarely do reviews but this pathetic customer service experience is worth telling others about.  I went through so many steps trying to troubleshoot a device that was clearly broken when it arrived (bluetooth would not connect nor sync, even though it works just fine with all my other devices).  There was a 24 hour wait between customer service email responses, with yet more ridiculous lists of things to try (but I still did).  Then there was the email that put me over the top, where they suggested I should BUY three obscure batteries to put in the thing.  Seriously?!  No more time and money to waste on this.  I'm returning it (thank you Amazon) for a full refund  Oh, and when I emailed back that I was giving a one star review on Amazon, I got a response in five minutes.  Too little, too late.
2044528
Lousy customer service.  After 45 minutes on the phone with customer support, my case was "escalated to level two" and I was told I would receive a call later. Something about checking my firewall or port.....Two days go by...nothing! I've had it a week and they still can't get it working and they don't seem to care.
3930282
Horrible customer service. Go on website look for a contact us section. There isn't one which to me means they know they have garbage and don't want to help or talk to you about it. So glad I only bought it for only one of my children and might just throw it in the trash. Also called the 855 number and was on hold for over an hour and one other call prior to that was conveniently lost. NEVER AGAIN. Go with another brand one that has some form of customer service