Improving materials, and great customer service
580467
Great backpack. We already had one, and it was made of a material where the waterproof lining peeled off after a few months, but the company quickly shipped us a new one when we inquired, so we thought we were safe to buy number two. The replacement was made of better material, and will definitely last longer, and if it does not, I'm sure they'll replace it again. Great service. This one looks to be made of the first gen material, so we'll see, but I'm confident they'll take care of it if it's a problem.

The pack is the perfect size for what we want, very lightweight, and handy for about everything. Hopefully they'll have all of them switched over to the more durable fabric soon!
3306726
This company stepped up to the plate - had issues and met my needs - great company
2331895
Excellent quality of material and exemplary customer service. One of the parts broke accidentally and they sent a replacement immediately.
Very impressed!
2783717
First, the customer service was great. There was a mistake with the first order, which was promptly corrected and the labels with my names were sent to me.

Second, the labels themselves seem to work very well.  I ironed them the clothes with little effort and it looks like the will hold even after washing.
1641928
Better than I expected, world class customer service, would recommend and use again
2998870
The clasps on the first bands I received were not very sturdy and did not hold. However, this company contacted me and provided a replacement. The redesigned clasp is much sturdier and holds well.  A company that wants their customer to be satisfied is definitely one that people should feel comfortable buying from.  Impressed with the customer service provided.
1077408
After reading all the reviews on various sized Edsal Work Benches, I had my fingers crossed that my package would come complete. Sadly, that did not happen. The leg extension were missing, along with the wood screws and nuts/ bolts. I was especially upset because I had also ordered a tall work stool to fit the work bench. I immediately emailed the manufacturing company (not Amazon) and let them know what exact parts I was missing and they shipped them to me within a week free of charge, of course! This is the only reason I am giving this product 4 stars. Their quality control may not be on top of it, but their customer service is great. Now with the product it's self, yes the table top is a flake board and the corners have crumbled off, but its a sturdy table for what I am using it for.. An art work table. And it's also the best table of this quality (you know, with steel) for the price I could find. Also, some of the steel legs may not be flush with the screw holes, but if you place the screws in each slot first and tighten them afterwards it will straighten out on its own.
4645781
Decent materials and well made.

I had an issue with this product that Inateck quickly contacted me about and very generously offered to replace this product with another one, free of charge, that is more suitable for my usage.
Excellent customer service.
I would be happy to consider Inateck in the future for purchase of products that they offer.
3796944
I usually don't do reviews unless there's problem.  That's because I "expect" good service and merchandise.  The Highline seemed of  very good quality and worked very well, however, the case began to deteriorate in about 6 months (of daily use).  I contacted Kenu via email and they said "that's not supposed to happen"!  They also promised a new case, an improved, stronger version.  There were a couple of hiccups in the replacement process, wrong size sent, but the mistakes were corrected, follow-up was superb, and in a few days I had my new case.  Clear, Lexan type case, thicker and apparently stronger.  Anyhoo, I was very, very impressed with the product and most especially the service. I feel they went above and beyond and I highly recommend these folks.  (I also got one of their little tripods, nice.) And finally, Thank You Kenu!
4854967
Great quality, fast customer service, what's not to like?
2298401
There are a few things Id like to mention. First off, everything came quickly, the tools were good quality and there was easy to do instructions. Once I changed the screen out and turned on the phone, it was very discolored. They claim it was improper installation on my part, but I disagree. Regardless of what actually happened, their customer service was very prompt to resolve this matter. For that reason, and the fact the tools were of good quality, Im giving them a 4/5.
4512808
The vendor and I are now in communication to fix my problem.  He is being very fair, apologetic, and kind during this unfortunate process.  I would like to thank him for his professionalism.  The manufacturer obviously sent him an incorrect shipment, and they are fixing the problem as I write.  I would definitely recommend this company.
4500589
So there was a small snag. When I got the unit, it was missing two of the support struts. Called up Hirsh directly, and got replacement parts within a week. FANTASTIC customer service by those guys. No BS, no delays, no waits. Just ordered and done.

Once I had the shelf parts ready to go, I was able to put it together with a mallet and a claw hammer. Scratched the paint a little, but I had an issue with the joiners. One of them got put in a little crooked, but the whole unit went together and it is STURDY. This thing isn't falling apart anytime soon. I painted the boards that came with it to give them a little pizazz and to protect them from what I was putting on them (just some electronics components and random junk)

If I had more room I would order more of these guys. They're awesome.
2207861
I received a batch of these that were bad, they snapped off real easily. The seller contacted me proactively and explained that they had a defective lot of these and sent me a replacement pack. I can see the difference, the design has changed or the material was initially wrong. In either case, the new batch do NOT break easily (I couldn't break it at all even trying". So I have to say I'm quite pleased that they reached out to me since I never bothered trying to return the broken ones.
680795
At first this backpack was great and we were very happy with it, we like the design, and while the zippers were not the best quality, it was definitely worth the price.

However, it started to fall apart after 3 months of regular and quite careful use. We contacted the seller, WINBLO, and they were very helpful and responded quickly. They offered us a partial refund to compensate for the quality shortcomings.

I believe the backpack was indeed worth what we paid for it in the end, which was around 10 dollars. The full price is not worthwhile unless the quality is improved.

On that note, the seller did say that they would look into the quality issues, and since they were very helpful and sounded sincere, I believe that they are determined to provide a good product.
2326526
I'm updating my review from 3 stars to 4 stars after getting in contact with the seller. Lots of people seem to have problems with the color of their cases and I was one of those people. I bought the pink and received a dingy mauve color instead. The sellers followed up with me through email and I told them about my issue with the color. They apologized and offered to send me another, free of charge, to make up for my dissatisfaction. I was extremely pleased with this level of customer service. Its a good bag and the sellers seem to have the buyer's interest in mind. The quality of the case is fine and its protective, so my only problem is with the color.
266965
ORIGINAL REVIEIW:  (3 stars) They are so cheaplyade and rust easily that it didn't last a month for my avid digging toddler. I anticipated it, but would love to have been surprised with things having rust spots not already painted over. The size was perfect for her hands and they dug well, but came loose fairly quickly then fully-fledged disassemble one day when the screw came out and the shovel head came off the handle. An easy enough fix, but it was harder for my toddler to understand.
REVISION (2/22/17): Upon my original review, I was proactively contacted by the  company and offered a resolution to my issues previously stated. I opted for a replacement set of tools for my toddler, at no additional cost to me. The package arrived and I was followed up with by their customer service. Very cordial and sincere about providing a solution to my problem(s). My toddler LOVES these tools and the second set was the exact same except it has managed to stay in better shape. Very thankful for this company and the compassion showed to me and my avid-digging-tot. THANKS A BUNCH! Very glad to have dealt with such kind people.