They replaced them very quickly - great customer service
583610
These fit well, however, the first pair that came the zipper was broken.  They replaced them very quickly - great customer service.  I'm not impressed with the quality however.  The embellishments are all falling off with normal wear and the material, while very stretchy so it's easy to move in, is very itchy even after washing.  They look great on since they do hug the body well and all, but I wouldn't bother to buy these again.
1905709
i broke the 1st one i tried putting in, i emaled and they replaced in 3 days. well done and thank you
1240783
Broke soon after receiving... they replaced and that one has been fine
3865349
We purchased this for our daughter for Christmas 2012. Within a few months we had the same issue with one of the pedals that others have mentioned. We promptly contacted Kent Bicycles and they were happy to replace not only the pedal but the base. I also mentioned that one of the tassles had broken and they gladly sent a new pair. Excellent service. Because there was a hiccup with my original request being misrouted and me not receiving a prompt reply, the customer service manager even included a fun gift for my daughter in the packet of new parts. Couldn't be happier.  Would not hesitate to purchase this brand again in the future.
1821217
I purchased these headphones for Christmas. The sound quality was very good but after only charging them 2-3 times, the charger would not seat properly in the earbud, so they would not charge. I only used them 5 or 6 times.  Unfortunately I cannot recommend them.

UPDATE: Customer Service was very quick to respond to my comments and offered to replace my headphones free of charge, which they did. Customer Service also followed up to make sure I received my new headphones. I have not had a chance to use them yet but was very impressed with the quick response and resolution to my problem.
1480882
I was so surprised to receive such great customer service! Really fast responses and willing to work with you step by step through the problem! I received a broken item which I was a little angry about, but the customer service was so attentive that I wasn't even mad anymore. They gave me a full refund and all is well now., thank you guys again for caring!!! Best regards!
1795662
I originally left a 1-star review because I had so many bubbles and the dust removing stickers were awful. Within a couple days, someone contacted me and asked about sending me a replacement. I received the replacement in 2 days (they said it would take a while to process, but it didn't).
I'm really happy with the replacement. It worked a lot better than the original I purchased.
I'm happily changing my rating from 1-star to 5-star because of the quick customer service and attention to my complaint.
2471233
I bought these at the beginning of the lease of my last apartment. It's been atleast a year.

I bought a pair off a online store, forgot which one, and both night lights on the charging base were defective. The company mailed me new ones out immediately, and I got them within a week, didn't even have to send in the old ones. It was fine as I could still return it, and if you have to get replacements or some reason just say you will return it to the department store if they can't replace it, the company will most likely rather just replace it through you and keep the sale. They seemed nice though so I am sure if you treat them with respect they will just replace them regardless.

That being said, my mom has an older pair. That's why I bought these. Both sets have worked extremely well and I haven't had any issues since the original defective ones being replaced. My mom has had hers at least 3 years I would say. All of our sets are still chugging along fine.
1699189
Updated: the company contacted me very quickly after the first review and sent us new headphones! It's been a few months now and they are still working great!

bought these for my husband and he loved them...until they broke a couple weeks later...
651741
The headset was awesome for the 1st couple of weeks then it stopped working. BUT I contacted Osten Design and they replaced it immediately, with no hassles. I think I just recevied a defective product which happens on occasion, but they were fast with communication and replacing my headset. The Customer Service experience was EXCELLENT! I will definitely order from them again.
3193710
The product did stop working in a few weeks. However, Aukey was very cooperative and sent me a new replacement very quickly. The new replacement works very well.
302394
These short neck halogen bulbs appear to be made well and are very bright, definitely brighter than 60 watts. They fit my ceiling cans perfectly. 2 of 6 of my bulbs were damaged and the company, without me asking, replaced them. As soon as I received my light bulbs I inspected and tested them. 2 were damaged. I kept meaning to contact the company but doing a return with Amazon is sometimes time consuming so I didn't bother. The company emailed me asking how I liked the bulbs and their service. I mentioned the damaged bulbs and they immediately sent out replacements.
812125
broke after a couple weeks. They replaced for me.
2147621
great-really quick to put together, great follow up customer service
3418746
Had an issue and customer service immediately replaced item with improved version.
2236913
I liked these while they lasted, although they broke within the first couple of months. But I wasn't terribly upset given the price. I contacted them about a warranty replacement, and they were very prompt in their response, which was very nice. I will have to pay for the shipping of the return item, but that's a fairly small price to pay for a replacement. I am happy with the service.
1847170
We ended up with a faulty light and they replaced it right away. I love them and wil be ordering another set to complete the walkway.