I like the company I dealt with but come on Otto
593900
Fast delivery but not much in the way of content.  I like the company I dealt with but come on Otto, write a better book.
1596516
A little problem with the fit led to weeks of emails, 13 emails to be precise...and I got no refund, no replacement.  Then I got annoyed.  Here's your feedback, Extreme(ly Annoying) Cases...customer service?  We don't need no steenkeen customer service!  Jerked me around as long as I would stand it...  ME?  I am DONE.  No more email, no more requests for customer service that does NOT steeenk!  Someone else can sell me a product that fits better, I imagine.
1398727
I like this but I was not happy when I paid $41 and than I got an email for $30 plus.
431195
I've never written a review online before, but I just had to about this company. I've had a Clam Case for my iPad for about a year now. The product is fine, although the case cracked in a couple of places after a while, the on/off button broke off, and the keyboard eventually quit working. I don't mind "chalking that up" because I used it so much.

The problem is the company. I just ordered another case, but accidentally ordered the wrong one. For a month now I've been calling, leaving messages and emailing - and have yet to get a response, so that I can exchange it. This has happened to a good friend of mine as well. This day in age, customer service is everything. Companies that don't do it well will surely die. Unfortunately, if my situation is a common one, I don't think they will last much longer.

If you plan to order the case, you better get the order right and hope that it doesn't break, because you will not get a second chance.
2322400
I was overall pleased with the whole companies. The product is ok with the customer service would make me try another one of those companies products
918577
I spent one day getting the pleasure of someone helping me get a lost serial number so the product will work after my hard drive crashed. Then I a moment of stupidity and a couple days later ordered their act connect so I view my info on my phone and ipad.  I could not sync the three so I called the help desk after over an hour on hold I gave up so I could go to a meeting.  Maybe I will spend tomorrow on hold so I can be blessed with the honor of their people talking to me.  Their product is okay but if you ever need anything other then to make a purchase buy a lottery ticket your chances are better for this is one of the worst companies in history when it comes to customer service.
1502455
The product is good but the company over charge me without previous notification.
3699155
Aftern pointing out my disappointment in their packaging, OEM contacted me and explained their approach and provided a small credit against my purchase.  This is good customer service -- OEM will get my business again.
1584064
The machine has many functions, and I like that.  The issues I see is it can be a little tedious putting it together as the paint is thick and does not allow the bolts to slide in.  My machine came with a crooked leg attachment.  It looks like it was welded at an angle and the right side sits higher than the left side.  Not good.  I called Dosho, they said no problem, a technician will contact me.  No call, I called again and they had no idea who I was.  This person told me no problem, got my information and will send it right out.  I waited a week, called again to verify, and no idea who I was and that I had called before.  This person told me to email the technician on my own.  I decided to send an email to customer service stating I will just return the machine for a full refund.  Miracuously they called me within one hour of the email and said they will create a tracking number so everything is documented and send me a new leg attachment.  They did do so, but then the new leg attachment was slightly different.  It had a nut welded to it where my old on did not, so it required different hardware to attach it.  I emailed the same person who sent me the new part and now I have waited a week to hear from a technician about getting one bolt to put this new part on.  I have offered to send pictures, everything, but no response.  I am writing this review because $500 is too much money when I have not been able to properly use this machine for months.  Customer Service could have made me give them a great review, but the customer service is severly lacking.  I still cannnot using the leg extension and I will be returning the machine for a full refund.
2978413
I am a frequent OSO1O buyer. Like their product and like more about their services.
4358365
I wrote the company and called as well complaining about the old motor making noises,not from the impeller. Before they would do a thing they wanted my motors sent to them. No problem as I have been doing freshwater fish fo 35 years and salt for about twenty. About a week later I received  these replacement motors and they are fine .Modifications had to be made or they have a new supplier. The point is they knew this was problematic and refused to take any culpability. The filters are good,however,I detest companies that treat customers in the manner in which I was treated and this is only half of my woes. Point is pursue your concerns in a nice way but be tenacious if that is the only option left open to you.
1424035
Once you figure out problems on your own and can get the devices to work, they aren't so bad.  Their Customer/Technical Support is the worst imaginable however.  They NEVER answer your tickets, and if you call they put you into a call queue so long you can't possibly hold out.

I have been trying to get my service on one device transferred to a new one.  That is something that a customer can't do on their own.  They just won't acknowledge me.

I am grateful I can still function.  If it was something serious, I'd be in a terrible situation.

I don't know how they stay in business.
3297352
SORRY FOR THE LENGTH. PLEASE READ BEFORE HAND IF YOU ARE SERIOUSLY THINKING ABOUT BUYING THIS PRODUCT. IT COULD SAVE YOU A COUPLE OF MONTHS WORTH OF ANGUISH. The fan seems to be built very well and the company is easy to get a hold of for information and questions. The fan did come with the fan axle poking through the box, but nothing was damaged, however the fan blades did touch the housing upon receipt. I called the company and they instructed me on how to correct the issue and I did. The fan now spins with no obstruction. The reason for the low stars is that the fan arrived missing the hardware (i.e. belt, switch, etc.). I called the company and they apologized and said that they would send me out the parts that I was missing and I should expect the parts within 3-5 business days. After five business days I called the company back and asked them if I should be expecting the parts and they told me that they never shipped. So I waited another five business days and called the company back. They still had not sent out the parts. This time they overnighted the parts after I demanded it. When I finally received the parts the switch was wrong. I called the company back and they said that they would send me out the correct switch and I should receive it in 3-5 business days. I told them to forget it and got a replacement fan from Amazon sent to me. I am not happy with this company and would not recommend this product because of their incompetence. Because of the company's irresponsibility I have had this fan for going on a  month before I can actually use it. Spend the extra money and go with a better company.

UPDATE: I finally got the fan running and it works beautifully. The fan is very quiet and moves air like nobody's business. I think it is quieter than my floor fan, even at high speed. I love the fan. Just do not go with this company. One addition, the company does not send out one switch anymore. There are two switches, one for on/off and the other one for high/low. Dumb. Even the electrician who wired the fan commented on how cumbersome the switches were.

UPDATE: ****After two days of running this fan it stopped working. I troubleshot the problem myself and discovered that it lost the screw that held the belt pulley tightly to the fan axle allowing the pulley to freely spin without moving the fan blades. This resulted in warping the fan axle and burning out the fan motor bearings. I contacted the company to see if I could get a replacement motor since it has a ten year warranty, but the company said it would be a big hassle if I went with them and to just get a replacement from the place that I bought it from (paraphrasing). DON'T BUY THIS PRODUCT, BUT IF YOU DO, TIGHTEN ALL SCREWS, BOLTS, NUTS, ETC. BEFORE YOU INSTALL YOUR FAN. IT MAY SAVE YOU A LOT OF TIME AND FRUSTRATION.**** So far the fan is working perfectly again.
4199158
i like the design to start off. what i don't like is the fact they say its custom. cause i don't think it is. first i checked the sizing charts to confirm my suspicions. basically i measured myself correctly. i had told them while giving the measurements i am tall so a regular size will not cut it as they need to add length for me being tall torso wise. what i received was the exact measurements for the size i ordered and not a custom size. they in no way asked for my length in my tallness after i had told them all this. so in writing this review they had contacted me immediately after i started writing this review. saying sorry that the jacket does not fit you here is a return address and no where did they say they would make me another one. my only issue is the sizing of the jacket they can easily fix that if these are truly custom. but nope. what they do is ask you for your measurements so you get the correct size at checkout and not accidentally order a 2xl when you wanted a xl or visa versa. i was going to give them 2 stars for the benefit of the doubt that they were going to fix the issue and make me a new jacket but nope. they do not make custom jackets.
but in the end i find it funny cause i have a friend as my return address so its hilarious. if you want to return yours its going to be to a new customer. FYI. totally not custom if they do that.
4218634
The pans themselves are great. They work well, are easy to clean, and because they are stackable there is no real storage issue. Just be careful taking them out of the oven as they are a little weird to get used to. The company shipped my product from Hong Kong and although they say satisfaction 100% guaranteed, that strictly applies to the product, not their services. I have over 25 emails to back up my claims; even one asking for a full refund since I had to wait from end July to mid September to receive my product...that I had no idea would take so long until my order had been placed. Shipping in the ad said "days." Contacted the seller several times and at one point was told "We sincerely apologize for the inconvenience caused. However its way early for Christmas, and we are not Santa Claus.
What we could offer on our side is partial refund, hope this could make up to you." I thought this was just pretty crude. Now am being told that 50% refund is too much. Needless to say, I won't use the company again, but the product is sound and works well. Just please be mindful and contact the seller with any questions up front about shipments. This was a gift that I ended up just keeping because it was not going to be to Virginia in a timely manner to make the b-day party. I went to Walgreens and got them for her and kept mine.
1866373
Like the product but I don't like the delivery service.(Ontrac)
4019380
I bought this model in September 2011. It had a fair amount of good reviews. The generator started easily, ran well (even if it is almost as loud as my 22 hp tractor), and produced fairly clean power. When I say fairly clean, I mean the frequency wasn't a perfect 60Hz, but around 62.5Hz to 63Hz. (I wouldn't run a computer on it.) I tested it on a few devices, including the microwave. No problem. I noticed later after I turned it off that there was an oil puddle under it. I called customer service, whose advice was to tighten the oil plug (which, of course, I had checked before calling) because they don't get calls about oil leaks on these things. (Guess what - you do now.) Customer service is provided by AWS (American Warrany Services), a separate company in Texas. The manufacturer's warehouse is in Ohio.

I tried everything - cleaned and inspected the oil plug, replaced the crush washer behind it, even tried good quality automotive oil plug gaskets of the same size. I called customer service again...and again. I drained the oil and tipped the thing on its end and upon extremely close inspection, I found a small crack around the oil plug (in the block). I got them to issue an RMA. Shipping was to be prepaid. The freight company (R&L Carriers) picked it up and called about a week later because they were unable to deliver it to AWS. Apparently, nobody ever answered the phone. My calls often require multiple attempts, too. I got through and had AWS call the carrier to arrange delivery. For three weeks, it sat on the dock, waiting to be processed. They lost paperwork, not one person in the office knew what was going on, and their attitudes could have been better. Some of them spoke in slang, and expressed irritation that I was calling. So after about a month, they sent a request to the warehouse (at ETQ) to send me a replacement. He assured me that I would receive a *new* unit. (I asked.)

Then I received a $552 bill for freight charges that were supposed to be prepaid. AWS had apparently screwed up the bill of lading. I called AWS, and was assured that it would be paid. They couldn't tell me anything about the status of my return, blaming the manufacturer.

Two more weeks went by, and after a few more phone calls, I discovered that AWS had never sent the request. I also got another bill for the freight charges. I finally was able to contact the one person who handles returns. I did not see another bill after that, but I'll need to check my credit report for collections...

Finally, after about 2 months total, I received the replacement...and it was refurbished!! So I paid $799, waited 2 months, and got a used machine. Now, it's the end of January - 3 months later, and one of the e-mails I sent 3 months ago (when nobody would give me information over the phone) was answered, stating that they do not have the inventory to replace my (1) unit. I would have to get a refund from Amazon. Supposedly, a credit was issued to Amazon. I already have the machine! I called Amazon, and no credit was actually issued. They don't need to issue it, but what the heck are they doing???

My experience with Amazon has always been excellent, but ETQ cannot be trusted, and their customer service company AWS is by far the most incompetent I've ever seen. I would have had better results calling the guy in the Capital One commercial ("Hullo - dis iz Peg-gy...") If you get a machine that is not defective, you'll be ok until you need service. If you need repairs or a warranty replacement, get ready for a long, painful ride. The only reason I gave this 3 stars is that the refurbished machine works ok. While the features seem really great in the ad, do yourself a favor and spend the extra money on a well-known brand that can be serviced anywhere.