you will not get the promised tactical app software
582930
(as they promoted that is include by their video on YouTube) since the purchase over a year ago.  The initial response from customer support says you do not need it--when I prove it is need to be able to used configure for a game on steam and other online game sights.  Storm/cool master support continually insist they provide the support download link yet the app has never been there to download as of 2012.  Support does not check this out they just insist they gave the link for all promised software when they did not.  What they are covering up is the fraudulent advertising and deliberate actions to dupe/take advantage of you the consumer.  Do not get any Cool Master products a friend got a cool stand for they lap top and the fan started rattling within 1 month of purchase and then the fan stopped working withing 2 months.  They are having a nightmare trying to get Cool Master to honor the warranty!

ALERT!!!!!!!!! Do Not Buy Cool Master Products !!!!!!! INCLUDING THIS GAMING MOUSE!!!!!!
4315962
I purchased a Partner B-3 for Thai from ECTACO.  The first model arrived and did not work.  The Partner is actually a Franklin EBookman which has to load a proprietary operating system from either the computer using a USB connection or from an MMC.  The one I was sent would not load from the MMC.  After spending 10 days working with their tech support person, I returned it for a new one.  The new one arrived a week later.  I tried to work with it, but found it totally unacceptable.  The screen is very difficult to read, the documentation is non existent for the desktop module and very limited for the Partner itself, and if you want to run the music option, you have to remove the MMC and install a different one which disables the translation software.  In addition, I tired loading 19 MP3 songs and it took over an hour.  This was after spending several hours trying to figure out how to do it.  They do not use the native MP3 file, but have to translate into some proprietary format so you have to load them through a desktop synchronization program.  When loaded, all of the song titles were mixed in with the organizer options.  They appeared just like additional organizer tools making it very difficult to find the organizer options. The sound quality for the music was marginal at best.

While there may be work-rounds for some of the above problems, the lack of documentation makes it near impossible to find them.  I also note that the eBookman by Franklin, which the Partner B-3 is based on, provides a reference book and help function for the eBookman AND the desktop.  The ECTACO does not.

Lastly, after I returned the 1st Partner, they sent me an e-mail offering a significant discount for the Partner B-3.  This is apparently unavailable for the one I just received putting me at a significant financial disadvantage.

The bottom line is I was completely dissatisfied with this device and wanted to return it for a refund.  They said since I was outside of the 7 day window (it expired while I was working with their tech support trying to get it to load the operating system off of the MMC) they would not refund my purchase price.

Strongly recommend against this product.  A real dog!
359891
"Upgraded and renewed to Titanium 2016. My Detailed file directory became unreadable. Spent hours and hours troubleshooting only to learn that this defect was known to TM. Even though Malwarebytes is an antivirus program that only runs on request, TM lists it as incompatible. Hard to understand why, and disappointing that this info is not provided prior to installation.
The call to support took about an hour, and the "fix" is temporary, until the next time the T-2016 software reinstalls itself.  I submitted this review to TM. TM requested email confirmation. I was first taken to a site where the server was "not responding.  Next time, I was required to renter the complete review, and then taken to another TM site so I could buy more product.
1901062
I installed the software as described, and all seemed well until I tried to read my first CF card. After downloading, I ejected the card, burning my fingers in the process! Upon reviewing the results of the download, I discovered that a number of the pictures did not transfer and were no longer on the CF card. When I called Viking, they informed me that they did not advertise their unit as working with Windows ME -- obviously my mistake. When I asked how this could cause the obvious overheating, they could not give an answer -- but more troubling -- they didn't seem to care! When I have a chance, I will retry with another computer with Windows 98 before I pack it up and send it back.
1992703
The phone app does nothing.
No download for software, that it should come with.
product doesn't say you have to get additional software
2723038
It isn't compatible with newer software. So it's pretty pointless in getting it
4655298
This is a wonderful page layout software, but only if you can actually use it. I am a design consultant on a deadline who has spent over half a day trying to install a working version of QXP8 recently purchased from amazon.com seller, Galactics.

I keep getting an 'Activation file corrupted' message; you're allowed to access the software but in a kind of demo mode where you cannot save your project (found this out the hard way). My numerous attempts to remove and re-install result in the same issue.  Quark's Online Support team (when one can get past the long queue of waiting customers) seems to be unable to take you much past the "uninstall, re-install" advice (for Windows Vista users like me) already provided in their very thin "knowledge base". At USD800 returning the software for a partial refund simply will not cut it for me.

Quark should not release another version of this huge (644MB), complex program until they properly resolve this problem.
2982114
I bought this for the simple purpose of measuring the yardage when I am playing golf.  You would think that for the $50+ annual fee they charge, you could just plug the Skycaddie in to your PC's USB port, pick a course from the website and it would just download it automatically, unplug it and go play....But no, this is one of the most frustrating products I have ever owned.

First, it can only hold 10 courses.  If you travel a bit, you have to remove and then add courses.  When I go to download a new course every few months, it first requires that I update the device software multiple times. Or it requires that I update my PC software.  I have never had a product which requires so many manual updates. This is after they completely redid the PC synchronization software last year, which took me another hour.

Just when you think you are done, it says there is yet another update available.  There is no progress report such as "You have completed 3 of 4 updates."  It just keeps saying "Another update is available."

It has taken me 45 minutes tonight just to add a single course to play and I'm on a fast broadband connection.

Then frequently the PC software cannot find the Skycaddie. So I have to start again.  It is very finicky about whether the Skycaddie is connected or not, whether it has restarted or not and you cannot even tell when it has restarted, since the Error messages do not correspond to the words on the Skycaddie screen.

 How is this for a help message?

Connect the SkyCaddie to an available USB port on your computer.
The tab on the USB cable should face up with the cord going down.

Click Start on your Windows desktop (computer screen).
Select Control Panel.
Click Classic View if items are shown in Category View.
Click System.
Click Hardware , then click Device Manager.
Continue to the next steps for SG3 and SG4 or SG2, SG2.5, and SG5 models.

SG2, SG2.5, and SG5

Click the plus sign next to Ports and you should see CP2101 UART to Bridge Controller.
If the CP2101 UART to Bridge Controller is not listed under ports, click the plus next to Universal Serial Bus Controllers and look for anything that starts with CP210. If CP2101 UART to Bridge Controller is not listed, connect your SkyCaddie to another USB port repeat the above instructions.
If CP2101 UART to Bridge Controller is listed only under Universal Serial bus controllers, follow the next steps.

Right click CP210? and select update driver.
Select Yes, this time only.
If you don't see Yes, this time only, choose the advanced option that usually allows you to install the driver from a list or a specific location.

Select Include this location in the search and click Browse.
Click the plus next to My Computer, then click the plus next to Local Disk or (C:) drive.
Click the plus next to Program Files, then click the plus next to SkyGolf.
Click the plus next to SkyCaddie Desktop. Click the Drivers, then click OK.
Click Next to update the driver.
If you get a message that the driver has not passed Windows logo testing, click Continue anyway.

Click Finish when the update process is complete.

And the process of picking the courses and then downloading them is clumsy.
This product is very poorly designed for its end user market and I would never buy this product again or recommend it to anyone.  All of this updating could be done in the background without so much complexity.  AS soon as I have time to switch to a different product I will.
3610606
I purchased this upgrade for my new office desktop computer and had to wait about a month for it's delivery.  In the mean time, I went ahead and set up my computer for use with the factory installed home premium operating system.  I installed all the software I was currently using on my old computer and transferred all my files and settings as well as downloaded all the internet based software that I use.  About twenty hours worth of work.  Well the "Anytime Upgrade Pack with SP1 Home Premium to Ultimate" arrived, I backed up my files, opened the software and followed the instructions to begin the upgrade.  First, the instructions are a joke.  Basically it says to insert disk and follow instructions on the screen.  That's it.  I did this, followed all instructions, about an hour and a half later it says "completing installation" after it went through about four or five previous steps.  It then gives me a screen that says installation failed, rolling operating system back.  This worries me greatly!  Then I get a "rollback.exe" application failure, press cancel to exit program.  At this point, my computer is BRICKED!!!!!!!  At no point can I get any further ahead or back! No matter what I do, I keep getting the rolling operating system back and then the application error.  I used another computer to investigate this on the net, and I found out this is a common problem with varying degrees of success in fixing the problem.  I try everything I find to fix it with no success.  I call Dell, waste about thirty minutes with their customer no-service and they direct me to Microsoft.  I call them and spend another two hours with them trying to get out of the repeating loop and get back to the original operating system.  Can't do it.  I had to re-install the original home premium operating system, immediately installed the ultimate upgrade with success.  The one star is for the lack of upfront instructions to shut down quite a few things in order to get a good upgrade.  What really gets me is during the unsuccessful upgrade that wiped out everything on my computer -  about twenty hours of work to get it where I wanted it - the install software never gave me an error, shut something down, stop until this conflict is resolved, etc.  It went through with no glitches, hitches or errors up until my computer became a brick.  My advice is to either use this as a clean install or call Microsoft prior to upgrading so they can tell you what the instructions don't!!!!
1325683
Before I bought this I was told they have an app for windows phone, but it turned out to be false.
894245
I have fought with this piece of software for 3 days now... Still can't get past the launcher program due to "No authorized controller found". I have yet to get a hold of tech support and the blogs seem oddly quite on the subject.

Definitely regretting my purchase.
4230256
No other app I have tried asks me for this info! Forget you!
2625322
It did not install and gave me a phone number to activate it over the phone. It is a scam. I paid $149 to a "Microsoft group" to scan my computer and install it. How come the software directed me to the wrong phone number?.
627734
I have installed the trial on two different XP-boxes and I spend more time clicking error notices than using it. THE SOFTWARE IS NOT EVEN ALPHA! Download from FC site and try it out if you are considering it. It will save you money.
1121218
I was on site at a client of mine and tried to purchase to perform an install.  I waited for the download email and could wait no more.  I had to return to the client site at another time to complete the install.  Very inconvenient and costly to me and my client.  Streamlining the purchase with technology would help.  This is a software company and it is digital delivery after all.
4656289
I bought a PNY Vid card that gave me a big discount on iolo sys mech pro 7.  I tried to add it to 2 new computers, both Vista, both completely clean and the Firewall will not run.

I think the most telling feature about a product is when it's maker will not support it. The tech support at iolo is so bad it would be a comedy routine it not for the fact that it's wasting my time.

Iolo e-mail support is bizarre. In response to your request for help, they send you a link to their "knowledge base".  I got the same answer 3 times.  They didn't even read my request!  The link is not even related to the flippin' problem!

This is like the line from Apocalypse Now ... The Horror, The Horror.

Buyer Beware.
3390275
The app for this is confusing and does not work correctly.