First package was lost in the mail, then was ...
592409
First package was lost in the mail, then was told they were out of stock. Had to settle for something else.
4871219
One of the packages that I bought came without a string, the first string was missing, the string C
3920313
The first package that I bought came loose after one week,  I was not happy with product, however I bought another rather that replace the whole thing.
1264497
The product itself was outstanding.  The shipping service is another story: There had been a major storm in this area and the shipping company took it upon themselves to forward to a post office address rather than the physical address which I had requested. The product did not arrive as expected.  It was a gift and I was in another Country.  I advised both Amazon and the product company and the product company immediately delivered another set.  When I returned to the States and went to the Post Office, I had a postal charge but I also had another set of bowls, which I will now see what I need to do to pay for the second set, hopefully minus the shipping charge.  Susan
1763032
Noted as having envelopes, but didn't contain them in the shipment.  Not sure if its a product problem per se
947494
Sorry, but this never came. You must have shipped it with USPS. Since I live in a gated condo community, items are not door delivered. Our condo office has some feud with USPS and are no longer accepting packages from them. I understand we now must go to the post office to pick up packages, which is ok. But, if I'm not aware there is a package, it is lost to the underbelly of the USPS. Maybe, you'll get it back.
2694285
seller worked very hard to get this to me, after it got lost in the mail the first time! thank you! It is exactly as advertised.
3136908
I ordered two packages of these batteries and the box arrived with one package hanging halfway out and the other missing. Please resend the second package.
1552066
The item was what was promised, and is a replacement for the first one that was taken out of a package that belonged to someone else.
2212074
This book was lost in transit again. Next month i am going to purchase it again via priority shipping. If it lost again, they only choice is good bye amazon.
3169075
Mine arrived with a little slash in the packaging and the product was all over the box. About 1/4 of the product was lost.
632750
Our first order from Hyatt was lost in transit as the box arrived at Fedex empty and was undeliverable.  Amazon kindly upgraded a second shipment next day free of charge.  This shipment barely made it here intact as well.  Evidently they believe only one piece of tape is needed on the center seams of a large box and that only extended down the sides two inches!  And they expected a nine pound product of that size to be contained?

Five stars to Amazon for trying to do the best thing for their customer,  I hope they get their shipping costs back.

We do like the Alvin mat in spite of this difficulty!
2721025
Alas.  I purchased this as a gift for my son who is in the Navy, stationed in San Antonio.  The post office there has lost his package.  We would have loved to try the product, but no one seems to know where it is.  Unfortunately, I did not insure the package as I thought servicemen might get good care, but apparently this is not the case.
2066811
Package arrived damaged.  Wasn't worth the headache to rebox and drive to UPS
2371333
Unfortunately , it was left in the mailbox - and it is all melted.  So I will talk to the mailman and try to catch it when it gets here. I was disabled a couple of years ago and it takes me a long time to get down to the mailbox - so I cant go down and check often through the day.
4818741
No issue with the product itself, but I couldn't give it a five since I had issues not once but twice with the carriers that the shipper chose to use, i.e. first shipment arrived about three to four days after the carrier said they delivered, and a day or two before the replacement package arrived and the replacement package didn't arrive on time as promised either. This latency was only an issue as I was running out of time to send out invites and didn't realize I wouldn't be able to find the color and size I needed locally.
3608851
Package mysteriously showed up in my office... there is nothing wrong with the item. love it, but USPS is so unreliable.