No Chair Arms or Hardware Included!!!
588440
We got this chair for my son and on Christmas morning he opens it to find the arms and hardware were missing.
223285
Im beyond disappointed with this purchase, the only items in the box was the horse and metal rods. We are missing the stirrups, the springs and also there was no paperwork or instructions in the box! This was one thing my daughter had been asking for for Christmas and now she won't get it because of the horrible customer service and return policy! I am not a happy customer!!!
873496
Just arrived today!!!!! I was so happy to arrive home and find they had been delivered..... Rushed inside and began assembling them, only to find the product had half of the hardware needed!!!!! Now I'm off to Lowes to purchase extra screws.... I would not purchase these again!!!!!  I am giving two stars because the leg that had all of the hardware seems fine.
1442768
The chairs are easy to put together if you get your screws. I ordered 4 of these and only 3 got screws. So I had them send replacement because I did not want to wait for the manufacture to send me my screws. I got 2 more chairs and what do you know, no damn screws at all in the box. I am very disappointed in the quality control and felt like I was not made whole in the end after all the hassle.
4180490
Very unhappy product doesnt come with frame or base or even have an option for it. I had to go to peir one to find it and doubled what i wanted to spend on chair
1388273
I just spent more than a couple hours putting this chair together. I wasn't expecting much because of the very few and not very positive reviews, but I had bought the IC desk and decided the chair was needed. All the pieces were there, but as another reviewer noted, there are no holes in the seat to attach the screws to. So for the moment at least, I have a free-floating seat and may have to call a woodworker friend of mine to affix it properly. Or maybe just glue it on. Also, some pieces are labeled 'R' (right) but they actually belong on the left. Go figure.
2717850
I purchased this item some time ago and only unpackaged it today, as my renovations were delayed. I was very disappointed to fine that all the hardware was missing and there was only the guide pole and 4 fasteners in the package. I basically need to the hardware pieces replaced. Thanks Kent
2012506
Been looking for a new chair and finally pulled the trigger on this one. Wish I could sit in though because I only received about half of the chair. Box was missing the wheels, armrests, and the pneumatic cylinder so I can't even put the damn thing together. Beware!
2152453
Didn't come with screws or floor spikes! Seems like a good stand but what the heck...where is the rest of the assembly? It's useless to me and now I have to waste time returning it.
2651342
I was excited to put this together and organize my at home business. I was happy with the quality of the parts but then I started to assemble it and then noticed it was missing parts . It wasn't just one or two but 6 24" cross arms missing and two of the riser couplings missing . My options are to pack this up and send it back or live with a $100 half shelf. I was gonna order 4 more but not anymore.
2312798
I already have one of these; the same one that's in the picture on the Amazon website, and I love it!
These have a different fabric, plus instead of being separate pieces the legs are a one piece unit with a crossbar. They don't even fit into the holes in the bottom of the chair (and yes, I tried it from every possible angle).
Sending them back!!
1956683
Missing pieces...  it's not much of a deal if you have to spend $15 on hardware.
4977473
Just started to put table together. BUMMER! No hardware included. Have been trying to call. No answer only message saying to leave my number. Table is useless without hardware to put it together. Very disappointed!
1922287
It is very difficult to find a company contact to replace a simple part  other then that I love the chair!  The bolt,screw,round plastic piece that holds the slid of the chair together is missing.
it either fell off or broke off and we have know way of getting another screw with the plastic piece that holds the arm and poll to be able to sit in chair with out is impossible.
4623760
I only received a single piece of fencing!  No chairs at all.
2313354
It comes with a chair--could they just be clear about that?  And then Amazon tried (successfully) to upsell me a redundant chair (sold separately).  Lame.

What a pain to assemble!  But once it's done it's very nice.
1499601
Seats seem okay, but absolutely no hardware (bolts, etc.) came in the packages. There was a delay in installing these (we bought four) so returning the seats is not an options, so now we're on the hunt for the hardware.