Mine had a bad switch. After 7 emails two pictures the won't ...
587035
Mine had a bad switch.  After 7 emails two pictures the won't send a new switch.  Do not buy this flashlight
300831
Stay away from this electronic switch. It did work for some time properly then suddenly started behave crazy. I do have
multiple files, DVDs and USBs and just some USB files started look like being corrupted and I suspected other devices not this
switch, after in a while of troubleshooting decided eliminate this switch and miracle happen.
1178511
I want to send its pictures because I received it and doesn't work. It is damaged and please contact with me and refund money please
I swear it does not work
945320
It worked really fine on day 1 and died on the 2nd day. When i reached out to them, got loaded with lot of question and asking for photos. I hate to spend time in responding to their email. Would prefer to loose the money :(
3010199
Installed this in my neighbors Weber Spirit Special Edition and the switch doesnt work at all after grilling twice.

I am out of the return window and now I am hosed and have to do what I should have the first time.

Ordered from weber.
25820
UPDATE 2:  The switch on this thing is horrible.  It's now back to not working.  After probably 5 uses at most.

UPDATE: After clicking it about 50 times out of frustration, it seems to be working more reliably? Does the switch need to warm up or be broken in? :)

ORIGINAL:  This is my second of these. Liked the first enough to buy another.  Arrived and out of the box the switch only worked about 1 out of every 10 clicks.
2400237
The camera had an incessant clicking noise, which support identified as the machine switching between normal and infrared in a near continuous way. They gave complex and sometimes inaccurate directions for a fix, which ultimately never happened. Luckily this all occurred right from the beginning of product use, so I could return within 30-day window. Their support team was responsive, but their solutions (and product) are flawed (in my experience).
3534278
The first switch was faulty.  They sent out a second with in minutes it works fine.
4031252
Only three of the five worked. Two had bad switches that would not turn off. The ones that worked were fine.
1214555
The first one I received had a faulty on and off switch. Exchanged it for a new one. Now it works like a dream.
93718
I purchased 2 of these cameras and was happy.  I purchased 8 more and in the last 3 months I have had 4 of the 10 cameras refusing to turn on thus making them of no use to me and just making the cost of the rest of the items to increase.  I also found that the camera would freeze and once you turn it off and turn it back on it resets, only thing is eventually it just turns off and becomes a paperweight.  Look for a better one is my recommendation.
1327620
I have had one of these for 6 years. The only problem I have had is the switches fail. I have not found a service that fixes them.
2797516
Ordered one of these and 4 out of the 5 switches worked properly. I had no sound from the first input. But I also noticed that as I tilted the switch, I could hear loose parts inside rattling around. Returned it for a refund and bought a second one. The second one hasn't been tested yet, but I lifted it out of the box and again hear loose parts rattling around inside! Do I try my luck again or just seal this one back up and return it? I'm leaning towards the latter because I'd rather it not just stop working as a result of internal damage.
567557
stopped working just shy of  a year  types mutl letters etc, can't figure out how to return.

UPDATE: reached out to cust svc, after mult emails, they stopped responding
3449925
Its inconsistent when it turns on. I have turn on and off the switch to get it started at times
2633447
The switch only lasted about 14 months and now it won't display the correct colors on the screen. One ports bad I think because its push button contacts.
3815817
Try the reset procedure before buying this switch. That is all that was wrong with mine and instead of diagnosing it myself I relied on the diagnosis of an employee. Live and learn.