GREAT SHOE, HORRIBLE CUSTOMER SERVICE FROM ALTRA, EXCELLENT CUSTOMER SERVICE FROM AMAZON (AS USUAL)
590502
Actually the most comfortable shoe ever!  Amazon is the best with customer service.  Tried a size 9m, my common size and it seemed a little small for the toes to end of shoe.  So I went with a 9.5 and ran for 2 weeks and it stretched out and was too big, yet still a very comfortable shoe.  I contacted Altra's customer service to discuss and this was a waste of time.  Did not want to return a used shoe, so called Amazon and of course they took care of it.  Bottom line, customer service for Altra sucks, but the shoe is very comfortable if it fits properly.
4375958
This is my fourth pair of Toms. I love them for work, simple and comfy. I ordered a size 8 (I normally wear a womens 8.5-9). The sizing was all wrong. I called my local shoe store who informed me that Tom's changed the sizing of their shoes. There is no information regarding this on the website or amazon. When I contact Amazon to explain the situation, I was informed that there was nothing they could do. My only option was so send the shoes back and then place a new order. These were a christmas gift for my friend who now will have nothing to open :( Bad customer service!!!
2660868
I have never had a problem with amazon before that could not be fixed. However this time I don't know what to do about this problem. I ordered these absolutely fantastic sandals as mentioned above. and UPS's records indicate they were delivered to my place, but I do not have them. The last time this happened I spent almost 3 weeks investigating because the same situation occurred. Luckily the postal person who does the deliveries for my apartment building recognized my name on a different delivery . Apparently the shipper typed in apt. 103 instead of 203. The people still had my microwave and I was thrilled to get it finally. This was just luck because everyone kept saying it was delivered to me and I kept saying it was not. This new package with the sandals is still out there. On August 1 I was home but even if I wasn't  all packages are left with the attendant in the office. For no lack of effort on my part I cannot find the sandals and no one has mentioned accidentally receiving this package. Can you please help? I have already been charged the $638.53. and would love to have my sandals. I purchased a different pair of Giuseppe Zanotti sandals about a month and a half ago. Though they were expensive they were absolutely worth it. The sandals are absolutely beautiful.
 Maybe you could verify what address was actually on the package. You never know. Amazon has always been great to order from and I will continue to use them.
Thanks for your help,
Ddb
1770014
The shoe is a 5 star, AMAZON, Gets 1 star. I like this shoe so much, that I have two pairs. Two times I ordered this shoe in BLACK, with the first order I received the Black/Orange, not Black. I had seen this happened to another customer and assumed they would have fixed this mishap. They did not! I was in disbelief... I called told them I received the wrong color, but the shoe was comfortable, and the bright orange grew on me. So I decided I would keep them.
With that issue handled, I decided to order a black pair again. I figured after calling and speaking to a customer support agent, who specifically told me that she would tell shipping about the problem. So I confidently ordered a BLACK pair, and HOLY BATMAN!!! They sent Black and ORANGE again. I'm thinking this is AMAZON... How in the world could they screw up TWICE, IT'S AMAZON, a household name. It's not some small little outfit with child labor in Thailand, how could this happen. I still kept the second pair because the first pair will get worn out in the gym etc. I have decide next time I order another pair I'm going to close my eyes and order and then I'll have no expectations of what will show up
2805099
I am giving this product 3 stars because I am happy with the sandals themselves.  They are mostly comfortable and very well made.

I say "mostly" comfortable because I really need one size up on these sandals.  I ordered based upon the Amazon size recommendation, but after wearing them around the house for an hour or two to try out, I realized that they were actually a bit small for comfort, so I decided that I should return them for the next larger size.

Big Red's Footwear, who fulfilled the Amazon order, does not make this an easy process though.  When I looked at their exchange policy, I saw that they stipulated that if the shoes had been worn in any way, they would not accept a return.  They also will not accept a return if the tags have been removed.  Shoes are a difficult thing to order online as it is without a company making it unnecessarily difficult to exchange them.  I wrote to them a couple times with questions regarding an exchange, but they evaded my specific questions, choosing instead to simply parrot quotes from their return policy.

There was definitely no "customer first" approach to be had, so instead of the comfortable sandals that I hoped for, I have been stuck with shoes that are slightly small for my feet.  This is truly unfortunate for a sandal that is famous for it's comfort.  Not the end of the world, as I will still wear them.  With the slightest amount of forward-thinking, customer-centric behavior though, Big Red's Footwear could have preserved a customer.  As is, I will NEVER order another from them again.

Nice job, Red.
1711368
I'm so annoyed! When I got these shoes, they were fantastic! Super comfortable, super cute and at a good price. But, it didn't last long. Literally. A couple of months ago, the metal ring holding the back strap to the ankle strap snapped while I was walking. Luckily, I was near a hardware store and purchased some black zip ties to use in that spot until I could remedy the situation. I then contacted Earth Shoes and was given a lot of pushback when asking for a replacement metal ring. I was offered $12 to get my shoe repaired, but that's not the point. I needed a metal ring! Finally, the customer service rep 'found' some metal rings and mailed them to me. I haven't gotten around to fixing the first damaged shoe, as I wear these suckers every day and don't want to be without them while they're being repaired. Well, it looks like I *must* go now, as the OTHER metal ring just snapped a few minutes ago! Good thing I still had the package of zip ties in my purse! As you can see by the photo I posted, both shoes are now zip tied for the moment. Between the shoddy materials and customer service issue, I doubt I will purchase this brand again.
37652
I emailed customer service asking how to order a size in this and they acknowledged there's a mistake on this page where it's missing the drop down menu for the size selection.  They said thanks for letting them know and I still dint see the problem fixed. So how am I supposed to order these shoes in the size I want.  I've already contacted the seller and they said it's Amazon's fault.  So what happens now?  I've been waiting for over a week to be able to order these in the size I want?
2464961
Peltz shoes sent me the wrong color shoe. I immediately sent it back the next day in the same package and paid $9.50 Priority Shipping becasue that's how they sent them to me.  I emailed and asked for a refund of the shoe and also the $9.50 I had paid for the shipping back becasue the wrong color was not my error. i had ordered white and they sent me sand colored sandals. Anyway, they said yes, as long as I made a copy of the receipt and emailed it to them they would cut me a check for the $9.50. So I did just exactly that. I scanned in a copy of my receipt from the post office which you could very clearly read and sent it to them in a PDF file. About a week later they emailed and told me they could not refund my delivery charge without the original receipt and I would have to MAIL it to them. Well, by this time I no longer Have the original receipt and they tell me "so sorry...that's our policy!:" Can you believe it?????? After they said the copy I scanned and sent to them in the PDF was fine. So I am screwed out of $9.50 and if I don't have to deal with them again I certainly will not. What a rip-off! I am thoroughly disgusted with this company.  Amazon, I hope you take this to heart becasue I am a great customer and order A LOT OF STUFF thru you and this was just unforgivable!
332625
I brought a pair of these in Dec 2013 from a bricks and mortar shop on sale.  They fit well and were very comfortable.  I do not run, and only wear shoes for walking (going out, doing odd jobs around the house and an evening walk).  I was disappointed when the stitching started to come apart after about 6 months.

As they fitted well and we are a long way from shops, i decided to order a second pair of amazon, thinking the issues with my first pair were just bad luck.  I needed a pair quickly and we live very remote.  The amazon prime mail service means we can have things delivered often faster and more convenient than actually travelling to the closest large town.  As I new these fitted well, I simply ordered another pair exactly the same

I was extremely disapointed when, after a few months, one of the lace eye holes tore open.  Again about six months after purchase the stitching around the toe fell apart again.  I am now up for another pair of shoes!

I investigated returning them, but amazon will only take refunds in the first 30 days, and the New Balance web site is so bad that I could not work out how to contact them or return for warranty!!!!

over all very disappointed
3455639
These are really cute but Unfortunately I'm going to have to exchange them for a bigger size. I have wide feet and these are fairly narrow so I'd size up if you have wide feet like me

Update: I have tried to update this a few times now, but Amazon keeps denying my reviews. The shoes themselves are great, but I have it two stars on account of the bad customer service I received. I purchased this item on sale on Amazon prime day and when the shoes came in, they were a bit small. So I simply wanted to exchange them for a larger size. come to find out, I couldn't exchange them. After several emails and receiving the same generic email back from Amazon (these emails were obviously pre written emails based on the problem that you had "checked" before sending them an email with details on the problem), I finally decided to call them. They informed me that I could only retune the item and then re purchase it, which would have been fine except that I also wanted the discount that I got on the original purchase(this is very fair, and standard retail policy for such an issue). The woman on the phone eventually told me that she would provide a temporary discount code for me to re purchase the shoes; I just had to wait for a confirmation email with the code. Never got it. So I called back, and the issue was finally resolved (albeit in a strange backwards way that was really unnessesary for a simple exchange). I returned the original item and was refunded for it and issued a credit on a future order for the amount of money that the discount saved me and then I repurchased the item at full price. This whole situation took about a week to resolve, it was very frustrating for me and I am still confused as to why they cannot offer exchanges.
548027
These are the most comfortable shoes ever. I can walk long distances in them. I LOVE them actually. Why only 3 stars? Because after 5 months the left shoe started falling apart at the seam. I don't wear them 7 days a week, I rotate shoes. I tried to contact Aravon 3 separate times and was told after the last time "We have your info but we pass it on to our supervisor who then passes it on again and again, you might never get a call back" Not a very good way to do business. I didn't want new shoes or a refund- but they state they can fix any problems that arise with the shoe. I just wanted the seam sewn properly so I can keep wearing them because they really are very comfortable. It makes me leery to buy another pair if they are styled the same.
102983
Pros:
Comfortable, inexpensive, all-purpose type shoe.

Cons:
As the title describes, these shoes became unwearable after three months. More specifically, as I was putting my shoes on one morning, the tongue/lip on the left shoe simply tore off. Obviously, you can't really wear a pair of shoes without this.

What's more, I contacted Sketchers customer service via e-mail to describe the issue. I included a clear picture of the shoes with the torn lip, and also attached the Amazon invoice as a proof of purchase. No response after 7 days. I followed up with a phone call- they apologized for not getting back to me. The representative explained to me that I could ship them to the quality assurance division, and they would determine whether they were defective and go from there. However, they refused to provide me with a return shipping label without some formal review or management approval. This first representative assured me that I would hear back within a day or two via e-mail.

Another week goes by, no response. I follow up via phone- I get the same song-and-dance. I could send them in to QA...can't get a shipping label without approval, but they could send the case for review, etc. Apparently they have no record of my first call, and they also wouldn't provide me anything to reference (case # or similar). This second rep also assured me that I would hear back within one business day. I still haven't heard back.

At this point I consider it a lost cause. It doesn't make sense to me to pay an extra $10 out of pocket to ship these to QA on the *chance* they might refund or replace them, since I'm already out fifty bucks. Between the obvious poor quality and poor customer service, I don't think I will be buying Sketchers again any time soon.

In all fairness, I did wear these shoes almost every day for the three months, but that still doesn't warrant them becoming unwearable after that short time, and certainly doesn't excuse the poor customer service.
2944295
This shoe was beautiful, but sadly 2 right shoes were sent instead of a functioning pair. Amazon exceeded expectations in the  way they dealt with the situation ( i was blown away with their service and action taken) but i have 2 perfectly  right shoes that need to be binned. That makes me feel environmentally guilty :(
1449748
I bought this pair of shoes in the Mocha Taupe Leather. I've been on the hunt for a long time for a nude shoe with a small heel and some cutout detail and this really fit the bill.  I saw them on another site, but they were sold out there and at quite a few other online sites I looked at.  I finally found them here.  Hurray! My skin tone is on the olive side, so this shade works well as a nude for me.  The picture that Amazon provides makes the shoe look lighter than it actually is, so I would encourage you to search for other pictures on the web, as the majority of those are true to color.

I ordered these first in a 7.5 wide (C/D) as I have 3 other pairs of Naturalizer shoes in that size that fit me well, but the Mystic felt a half size too big when it arrived.  After speaking with Amazon, I learned I could not just simply exchange them for a half size down.  Their policy was that you had to return them for a full refund minus shipping and re-order. They did agree this time on a full refund though because they were not true to size for the brand.

At the time there was only one pair left in my desired size (7 C/D), I did not want to wait for my refund to process (in case they were gone by the time it did!) and just went ahead and ordered the new pair.  This time they were perfect.  They were comfortable right out of the box and I wore them out to a dinner date that first night.  I am very pleased with these shoes.  These are nice enough to wear with a playful dress or even to work, yet don't look out of place in jeans and a casual tee.  I give the shoes themselves 5 stars.

As a separate issue, Amazon has really good customer service, but their policy of no exchanges (Must wait for refund first before buying again.  They will deduct shipping unless you can prove it to be defective, etc) is really horrendous for things like shoes.  Really Amazon, not all shoemakers size their shoes the same - this is common knowledge.  And even within the same brand, you can get differences depending on style as in my case.  I would be wary of such a policy and will now think twice before taking a chance on shoes again.
2026663
I purchased this Lindsay Phillips wedge sometime last fall and just got the chance to wear them this summer.  After wearing less than two hours, a worn spot appeared on the foot bed of the shoe.  I have been in touch with Lindsay Phillips about the defective shoe, to no avail.  Their customer service is non-existant unless you bought the shoe directly from them online.  Forget the person who travels and purchases these shoes all over the US.  I have almost a dozen pair of LP shoes, but have to say I won't purchase another pair.  I think the quality of their shoes has decreased since the first pair I purchased several years ago.
4899667
I bought these for my wife for Christmas from Shoebuy.com through Amazon.  The shoes were too large, so I've been trying to return them to Shoebuy, through Amazon, for just shy of a month now.  Shoebuy will not return contact.  So, these shoes look terrific and seem like they'd be very comfortable, but I wouldn't know because my wife can't wear hers.  Think twice before doing business with Shoebuy.
971590
The shoe seems to be a very high quality item, and wearing it was very comfortable since I need high arch support shoes and don't like using inserts.

The problem - the company sent me the wrong size, medium instead of the wide size I ordered.  Their quality control sheet in the shipping box looks impressive, there were 6 handwritten initials & dates on the order sheet attesting that this was what was ordered - but it was NOT what was ordered.  You can't trut [...] order from anyone else and save yourself the aggravation.