An Expensive Microwave With the Name "Cuisinart" Should Last Longer
598283
We received this microwave as a wedding gift about three years ago.  Today, most of the buttons on the front of it quit working.

Frankly, I'll go buy the much cheaper GE or Haier if microwave quality is such a crap shoot.
3176305
Purchased the KB-6524PS 9/12 at Best Buy. Spring 2016 it died, everything stopped. replace magnatron,our cost $130. died 4/17 replaced magnatron our cost $130, 6/12/17 died again. I expected a little more than  3 years life from a $993 microwave
2429437
Bought this microwave almost two years ago and now it turns on by itself. The number one beeps and it runs for one minute. I have to replace the control board which will cost me $130.  Not worth it for under two years of use.  I'm getting a new/different one...
2542773
I have owned the Westinghouse VM009 for two months and it has stopped working.&nbsp;<a data-hook="product-link-linked" class="a-link-normal" href="/Westinghouse-WM009-900-Watt-Counter-Top-Microwave-Oven-0-9-Cubic-Feet-Stainless-Steel-Front-with-Black-Cabinet/dp/B00BGTRK66/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Westinghouse WM009 900 Watt Counter Top Microwave Oven, 0.9 Cubic Feet, Stainless Steel Front with Black Cabinet</a>.I see that others have experienced the one or two month failure. I can't believe that Amazon has not recognized this issue and taken it off the market. Maybe we need a class action against Westinghouse.
1015688
I am writing a new product review for this Krups panini maker in that my unit recently broke after 1.5 years. I thought it was a great panini maker which I used probably 2X a week. It appears that the unit somehow burned itself out last week. Of course it only comes with a 1 year warranty so I cannot get it replaced.
As I said in my other review, there really is no reason to pay the premium for the Krups maker when there are many other generic brands that make panini grills just as well for half the price. I will be purchasing a cheaper unit because unlike pots and pans, if you pay more it does not necessarily mean that it will last longer.
772751
Had the CWC-600 first and the motor busted within 2 weeks of having it.  Cuisinart replaced it quickly with the CWC-1600, which was a nice upgrade or at least so I thought.  The 1600 worked well for about 2 months and when I ran out of wine briefly turned the unit off only to go back to turn it on with a new stock and it wouldn't even turn on.  Not exactly sure what could have happened to it while it was off, but it decided to go to wine cellar heaven (or hell) on me.  While Cuisinart provided good customer service I don't have time to continuously replace a wine cellar and would rather invest in a wine cooler that isn't so sensitive.
152695
I had a refurbished Cuisinart that lasted me almost five years, so when it died, I bought this one. Just this morning, it died on me after just two years and three months. For something that costs this much, it should last for five years at least! Until it died, I liked it for the most part, but it gets just two stars for its lack of longevity.

The only thing that saved me was a four-year extended warranty that I bought from Square Trade. They are sending me a refund so that I can buy another coffee maker. Will I try another Cuisinart? Probably. However, I won't get one without another extended warranty. It's worth the few extra bucks. (No, I don't have any affiliation with Square Trade. I'm just very happy with their great customer service, and I highly recommend them).
3923477
I'm a landlord, so I own about 30 different appliances, most of which are Whirlpool brand.  From my past experience, whirlpool appliances usually last around 8 to 15 years, so I was really disappointed when this microwave stopped heating our food after less than 2 years of light use.  I'm pretty sure the magnetron is bad, but Whirlpool won't do anything because they only have a 1 year warranty.  It still looks brand new and appears to operate exactly the same as it did before it stopped heating our food.

Now I can't decide whether I should buy a new magnetron (which is over $100 even here on Amazon), and try to replace it myself (which I've read can be very dangerous because of the high voltage microwaves store even after they're unplugged), or just buy a new microwave and run the risk of being in this same situation less than 2 years from now.

The only conclusion I keep coming back to after this experience is that Whirlpool is starting to use much lower quality parts than they used to and that they are no longer a reliable brand.  I won't be rolling the dice by purchasing Whirlpool appliances again in the future.
1699811
I purchased this microwave and it has never worked well. I have had it for less than 2 years. Even from the beginning, it would overheat and shut off when cooking something like a pot pie. It would not work again until it cooled off.

Yesterday, it burned the food and apparently something inside. It stinks and it runs but no longer cooks.

Very poor quality. Not made to last.
3983427
This is the second Cuisinart  DBM-8 I've owned. The first one I bought years ago, and it lasted a long time.  With that good experience, I purchased this one in late January and it died last night (late October).  Ought to last longer than 9 months.  I just spent over 30 minutes with Ciisinart on the phone to make a warranty claim... finally gave up when I was on an indefinite hold.
4737627
The plastic piece that covers the door cracked. It is a piece that can be assembled in a few seconds and is probably worth less than $10. I asked Cuisinart to send me that piece so I can replace it. Apparently the only way to fix the microwave is to ship it to the factory and the shipping is not covered by the warranty. So now I have to either ship the microwave for a fee that is equivalent to a new microwave or throw away their microwave. This is all because a plastic piece has a crack in it.

Be careful when you buy from Cuisinart as their warranty is not worth much.
1121293
This replaced a another brand's simpler, less costly microwave that lived for 8+ years, which didn't impress me, compared to the longer life of the even simpler, less expensive one before it.  So to say that I'm disgusted with this product's 2.3-year lifespan is an understatement.  It pains me to award any stars to what is burying humanity under mountains of quickly discarded metals and plastics.

But for a brief while it worked as it's supposed to, although I never adored this model.  (Had I not found a new one here for only $140, the high end of what I was willing to pay, I never would have purchased more functions than I needed).  So I'll try to comment on what it was before the magnetron stopped working (the programming panel and lights still function, but beeps and a few watts of illumination don't cook food).

Context: used several times almost every day by one middle-aged woman for mostly non-elaborate purposes (heat water, soups, steel-cut oatmeal; steam veggies; melt butter; re-heat left-overs; defrost frozen homemade soups, etc; warm heat packs).  The unit, which was kept very clean, sat on open chrome shelving, with abundant air flow on all sides.  It had its own outlet and, during the last half of its meager life, drew power through a surge protector.

Here are some of the pluses, minuses, and in-betweens, which you can interpret in the above context and translate into what's relevant for your context and purposes:
+ I did enjoy the time-efficiency of more power than I "needed," but that is not something I'll pay extra for.
+ The matte black exterior was very attractive for my purposes, easy to clean, and still looked new after two years.
+ I selected one beep and no 'reminder,' which was enough to get my attention (perhaps too quiet for some) in a not unpleasant manner.

~ Although larger than I "needed," it was nice not to be limited by space -- except vertically.  The proportions were slightly off for me: I would've swaped part of an inch of width for a wee bit more height so a quart-size jar could stand inside.

- I very much do not like push-button latches on microwaves.  On this unit, the door already was becoming a bit draggy after only two years.
- I did not like the button and keypad setup (additionally, the keypad plastic already was wearing out in places after just two years).  Visually, it's not fast-and-easy to see. I mostly use the "one minute" and numeral buttons, so wish those would be clearest and at the top, and put the other stuff at the bottom.
- The keypad design also lacks tactile variation (analogous to a page of text without paragraph breaks).  Once familiar with a unit, one would hope to be able to mostly 'feel' one's way to do the most simple, oft-repeated operations, such as heating up a beverage, without turning on lights and carefully looking for the "one minute" square.  As to that particular example, I finally affixed a piece of tape so I could feel that often-used spot on the unit.

Because I didn't need or want myriad programming options for cooking, defrosting, etc., please rely on more appropriate reviewers for that.  (For me, it was just unnecessary mental and keypad 'clutter' that, but for getting a good price on the unit at the time, I would not have choosen for myself.)

Best wishes with your decision-making, and I hope whatever you choose serves you much, much longer than this unit served me!
2943634
We purchased a Cuisinart 77-10 Stainless Cookware set in late November 2010. After barely one month's use of typical heating of soups, frozen vegitables, etc. black spots showed up on the bottom, and could not be removed. A similiar pot (Onita) had been used in a similiar manner for several years is still like new. This Cuisinart product is obviously of lesser quality. The warranty requires payment of $7 for return shipment plus our shipment costs to return the product. All of this is for them to "evaluate" the product. Considering this, it is probably more practical to just purchase a replacement product of another brand.
2972327
This microwave looks and works great.
I purchased the shroud and had it installed as a built-in in the cabinets.
I purchased the first unit about five years ago: it worked for 9 months then it burned-out. (smoke and burning smell)
I purchased the second unit as a replacement for the first: This unit only lasted for three months, because the door latch broke.
I purchased a third unit to replace the second unit: This one did ok and it worked for three years, until it burned-out again.
I just received my fourth unit in five years and I am hopping to get a few years out of it.
Why didn't I switch to different brand: When I remodeled my kitchen, we cut the cabinets so that this particular unit fit inside I don't want to mess with the cabinets.
By comparison, my older microwave that I replaced five years ago was 12 years old.
4914835
Generally, we like Cuisinart products, and over the years we've had a lot of them.  Our first Cuisinart food processor lasted a good twenty years, and the only reason we replaced it was because it had started to leak and "spew."  But we were in the mood for a bigger one, and we purchased one.  So far, we love it.  But this isn't about that:  it's about the blender we purchased at the same time, wanting something less of a workhorse than our Vitamix, which wouldn't fit under our kitchen cabinets and was always in the way.  Okay, the blender:  so far, so good.  But the blade assembly is jammed.  It is so deep in the screw-on base it is almost impossible to wash, and the thingie that turns the blades is also deep and will no longer turn.  Now we find, after a call to Cuisinart, that it is out of warranty, having been built in 2010.  We purchased it in 2014.  A three-year warranty.  Cuisinart is not interested, although they are willing to allow us to pay $40 for another part.  HERE'S THE POINT:  Amazon sold us an out-of-warranty blender!!!  Would we have purchased it had we known?  Of course not!  We don't seem to have any recourse, but we certainly intend to raise as much of a ruckus with Amazon as we can.  Cuisinart wants us to pay $40 for a new assembly.  We think Amazon should either replace the blender or figure out how to get the part we need.  As it stands now, the motor will probably burn up if we attempt to use it.  We buy just about everything from Amazon, and have for many, many years.  But I don't think we will be purchasing any kitchen appliances from them.  We have already learned not to purchase through Amazon through third-party sellers, and now we add things like this to the list, the list of "do not buy" which keeps growing.  Soon we will be down to purchasing nothing but books, which is what got Amazon started anyway.  We are very disappointed.
4960145
I had used one of these at work for several years with no problems.  So when my Bodum electric kettle at home died (due to thermal design flaws), I took the opportunity to "move up" to this Cuisinart model, which I appreciated for its simplicity, all metal reservoir and nonimmersed heating element.  Sadly, it lasted for only a few years before it bit the dust.  Same issue as is so often reported: failure to make electrical contact.  I am a consumer product designer and would have been happy to make a repair to keep it going, but the screws have rare tamper-resistant drive features, so no go.  Given my previous good experience, I have to think that corners are being cut in the more recent models.  Too bad, as a few dollars investment by the manufacturer in better materials, tighter tolerances, and/or a repairable design would have made this kettle a real winner at a higher but still reasonable price.  I will recycle this one; I hate to imagine it hanging around for millennia in a landfill.
3205042
We have had t his microwave for 3 years. It works well and I like the features. However, one year after the purchase the turntable motor melted the plastic turntable where it connects to the motor. We replaced the motor and turntable. Less than a year later it happened again. Now 4 months later, it happened and the turntable is stuck in the hole. We can still microwave but it does not turn. I don't know if we will buy another Kenmore.