customer service is horrible and thankfully it was replaced by a davinci 1
595306
it's a pain to setup, i also had firmware issues it would print on a corner and only half of the object! customer service is horrible and thankfully it was replaced by a davinci 1.0 PRO
4118941
I bought this for my 8 year old daughter to begin learning about digital photography. It has been nothing but a headache from day one. We have yet to be able to download any pictures. All of the endless number of pictures she has taken have been erased before we can download them. The one button mode is very confusing and the directions although written in English seem to be in a foreign language.  The directions say do not return to the store if you are having difficulties. You are suppose to call the phone #, but good luck getting through. I've tried for 2 days straight. They apparently are experiencing high call volume from all the other unhappy customers who were fooled into buying this "Educational camera".  As I am shopping for another camera, I will not buy anything from the company who manufactured this camera-  Sakar.
4579602
I was disappointed with the image resolution once I get over the hurdle of  setting it up. Even worse is when the image capture component stopped working in less than 1 year. When I finally mananaged to get around to figure out what was really failing (why no video), it's past the 1 year warranty, and when contacting D-Link  Customer Service/Support, I was told that my only option is to buy another (no repair possible). You think? I vow to NOT waste my time and money again with any D-Link product given such a rip-off experience.
249028
the cameras work most of the time, one has gone bad already and was replaced by amcrest.  the dvr keeps locking us out for no reason.  customer service is terrible! rude, pushy people for the most part who barely speak english. email support often takes days to return emails. company appears nice and shiny on the sales side however the tech support side is the pits!  you WILL have problems with the system and good luck getting someone to help from amcrest
1927125
I bought this piece of junk for $189 in Nov., 07 and in Feb right before the 90 days warranty is up it failed to recognize any DVD. I had it repaired at a JVC authorized center and one week after it was back to the same problem. Took it back and got it repaired and about the second week in March  another problem crops up-it displayed Hello(I'm dead) and would not open up the CD tray. I took it back to the repair shop and got it repaired. Brought it home last week Friday , April 25, 08 excited to look at a movie and it played for no more than 10 minutes and the Hello (I'm dead again) shows up with my rented movie stuck in it.  What to do!!! I called up JVC requested a refund but was told it can't be done. They gave me a warranty extension till July, 08. I cannot find the time to take it back to the shop.
I will never buy anything with a JVC label.
3409047
Printer itself is decent. Can get good prints.  Can't beat it for the price if it actually worked.  Would be better served to turn  your $499 into rolls of pennies and use them as a paper weight instead of this piece of crap!!!  I should have bought the ROBO3D in the 1st place.

Have had 2. 1st one was dead on arrival. Spend hours working on forums to try and resolve the issue.  XYZ Cust service is horsecrap!!!! 3 days between e-mails and all they are concerned with is copies of my invoice, and what version of XYZware I'm using.  2nd one had a belt break, typically no big deal but only 1 place in the company has the ones with the right pitch as it's a Chinese designed belt and pulley system.  Again, ZERO help from Tech Support or their Sales Department.  It's been 2 weeks since it broke and they have not even given me the proper size to order from somewhere else.
4637250
I bought a Digital Rebel XT last april 2005 after taking a lot of information on this camera on internet websites and with retail stores. I chose up this Canon product for two major reasons, first Nikon D70 was not available at that time and second Digital Rebel XT + lense EF-S17-85mm IS USM seemed to be better and affordable choice. But 2 months and 24 days of use later, I feel very disappointed. When I tried to take pictures of my daughter receiving honors at her "gala meritas", the fill-in flash with loud clickety-clack noises refused stubbornly to pop up. It was impossible to take any pictures with flash even after the camera was shut off and reopened again. Each time an error message was appearing up in the viewfinder, blocking completely the use of the camera. And this is not the end of this sad story because Montreal Canon customer service is  very slow to handle up my request of service, at least 4 weeks. And don't try to ask questions to a Canon technician. Only the retailer is able to get a few information and answer you to wait because you don't buy at least a $5000 camera to have the right to get faster service. Really, really frustrating buying experience...
70080
I ordered this laptop thinking I would get something of high quality and reliable durability. After 2 months of owning this laptop I already have a patch of dead pixels across on the right side of my screen. I have done nothing but take the laptop between rooms and open and shut it but apparently that is too much for this poorly crafted piece of machinery. I tried contacting customer service to resolve the dead pixels issue but they were completely useless. They offered me the option to send my laptop to them for 2 weeks WITHOUT a temporary. This is not an option for students who want the best of both worlds both gaming and working because customer service will leave you high and dry when it comes to keeping you productive. Never in my life have i experience customer service that does not give you a temporary when they give you an inferior product. Additionally, customer service warned me that if i send it I should back up everything in case they have to wipe the thing clean. So not only would I be out of a computer for 2 weeks but also need to buy an external hard-drive if I don't already own one?? And there's no guarantee you'll fix it?? Umm yeah, no thanks. Now I am stuck with a damaged screen and no way to get it replaced under the warranty they so generously gave out. Thanks Dell.
119763
cartridges have virus and will disable primera robot if not inserted exactly right.  horrible customer service, slow shipping.
3469786
HORRIBLE customer service.
My first Phantom 2 vision plus worked fine.  I lost it flying over some water falls.
Second one I purchased did not work out of the box.  one motor was slow and intermittent.  Saw a similar problem on you tube.  That video said DJI sent a new motor and when the owner pasted it on it worked fine.

Not being able to get a hold of DJI in a timely fashion, I had Amazon overnight me a motor which I put on fairly easily.
Unfortunately it didn't fix the problem.  So I called DJI about replacing my drone which has STILL NEVER FLOWN.  Apparently opening up the drone VOIDS ALL WARANTEE.  They have no interest in making it better.  AVOID DJI if you can at all!!
4417703
We purchased this miniDV camcorder 2 years ago online from Amazon.com.  I had done a fair amount of research on the selection. I also work for a major market research firm that covers consumer electronics. At my disposal are very smart people who track the size, technologies and trends within the consumer electronics markets.
Before purchasing the Elura 100 I asked our analyst who follows the consumer photography market, if the product is a good why to buy. He said it is and so I bought it.  I have since learned that he has not been satisfied with his either.  He had the same experience with Canon customer support which is basically, send to the repair facility in NJ and wait. As it is a consumer electronics device and this is an exceptionally aggressive marketplace, they simply cannot afford to put enough resources to make repair a decent experience. We had used the camera less than 10 times in two years before it broke, the repair should not be needed in the first place.

The circumstance for the malfunction is bizarre.  I was filming my daughter at a poetry recital. One moment it would accept a tape, the next it would not.  I tried everything including reseting the camera as the Canon rep suggested.  This involves removing both batteries, presumably to completely disconnect all power to the unit, and then re-installing them. I did this on several occassions to no avail.

Try to avoid this one if can!
524619
I copied this review from another person because is exactly what happen to me. Their customer service department is one of the worst I have ever dealt with. I left 6 phone messages for the manager and he did not return any. Beware if anything goes wrong with the camera Fuji Repair will try to get you to paid for it. This is the review: " The Finepix took poor pictures. But we tolerated that for the waterproof/shockproof features. Then it completely stopped working and we sought warranty coverage. Other reviewers described this issue - Fujifilm claimed "the customer damaged HDMI pins. Damage not covered under warranty." Fujifilm said that to us as well. I explained we had never used the HDMI. Fujifilm said the consumer must have accidentally used the USB in the HDMI port and damaged the pins. I said I had looked before we sent it and the HDMI pins were fine. Fujifilm said "we used a microscope and could see damage that caused the pin to short circuit the entire board". A microscope to disallow damage on a shockproof camera? Fujifilm knows there is a problem with this camera, but its policy is to refuse to honor the warranty. Fujifilm partially admits there is a problem because they will offer to send you a new camera with an extra batter at 1/2 price ($60). If the consumer is fully at fault, then why offer such a steep discount? Instead I will use that money to buy a good camera from and honest company. If you buy the finepix, do not expect good pictures, do not expect the camera to work for long and do not expect Fujifilm to honor the warranty".
1768677
I received this on Monday and just got around to putting it all together. Let me first state how absolutely horrible their customer service is. Anyone who buys anything from SENA must understand that their support is horrible, so buyer beware if you have problems. Second, their documentation is just as bad as their technical support and you really have to consider how bad their technical resources are when buying from this company. Basically, I called for a basic question and was forwarded to Asia. I think the girl filled a seat and knew nothing about the unit. She gave me wrong information, was unfamiliar with support and was utterly useless. Again, buyer beware.....

The documentation doesnt reflect many important things and I had to figure them out as I went. For starters, you must have the battery plugged into the head unit BEFORE you attempt to hook it up to your computer. Otherwise, the computer won't find it and you cant upgrade the firmware. Documentation says you must pair the handlebar unit with the headset, but mine was already paired!? The girl I spoke with in technical support told me the 3 button combo was to turn off the handlebar unit (it actually does a factory reset!!!). Upgrading the firmware was also painful because docs tell you to go to their site AFTER you register the unit. Registering had no effect on finding the software I needed and I had to search the site foe the application. Once I downloaded it, I got the unit upgraded without too much of a problem.

Im doing the install in my helmet now and will update as I go.
2196567
Had problems with this TV turning itself off randomly from the 2nd day I had it.  Contacted Visio who, even though I had registered the TV for warranty, had me look up my purchase date and TV serial number off the TV.  They then had me return the TV to the factory settings.  As an engineer I was extremely dubious as to the likely hood of this doing any good, and it didn't.  A couple of weeks later after the TV had the same problem 3 more times I contacted Visio again.  They again put me through the same ringer and then wouldn't tell me what the final outcome would be until I copied receipts and sent it to them.  Enough run around!  I gave up and returned the TV to Amazon, who were fantastic about the return.  Picked it up at my door the next day.  I am now gun shy on buying the same TV again.  So while I give Vizio  a meager 1 star for the TV and abysmal customer service, I would give Amazon 5 stars for the way they treat me as a customer.
4329337
I'm strictly am amateur and don't need/want an expensive tripod (yet). But, I DO want one that works decently!
Since my camera is a Digital Concepts, I stuck with their brand to avoid the chance of incompatibility. The tripod shipped and arrived promptly, and I thought I'd like it, UNTIL...

* the lower section of one leg wouldn't extend - at all.
* the plastic hand crank on the head was loose and flimsy, and felt like it would break any second.
* the plastic head was so tight and "sticky" that it wouldn't adjust without really torquing it, and then you got HUGE movement that took your focus completely off track.
* I contacted Willoughby's intending to simply request a replacement, but their so-called Customer Service Rep was so haughty and condescending that I decided to take my business elsewhere.  When you ship out an obviously defective product, the least you can do is be apologetic to the customer you've inconvenienced.

So I shipped it back for a refund, and am now shopping for a different brand, from a different supplier.
Save your money - it's a pretty sorry piece of equipment when an ignorant newbie rejects it!
1749894
Horrible customer service. Average quality HDMI, very overpriced.
1778967
The drive arrived promptly and was simple to install.  The data redundancy feature was extremely comforting to me, and I proceeded to transfer a large portion of data from my hard drive to my EX2. The next day, the drive stopped working - could not be recognized at all by any number of my computers, even when plugged directly into the drive.  I contacted WD customer service, and spent two hours changing network and firewall settings to place them in the most open/least secure mode possible.  At the end of the process the WD representative agreed that my device was defective, but offered no further support to reverse the myriad of changes made to my PC during the troubleshooting process.

I elected to receive an advance replacement for my defective drive (WD will send a replacement, then you send the bad one back) so that I could swap the hard drives out of the EX2 and kerecover my data.  A week later, I received my replacement drive, only to find that it was a "WD Mirror" model and not the EX2 that I needed.  Again a call to customer service.  The representative explained that they didn't have any EX2's in stock, so they sent me something close.  He then proceeded to inform me that if I wanted an actual replacement, I would need to call the WD help line twice a week to find out if they had my model in stock.  If they did have my model, they could then issue a new RMA for the wrong unit that was sent to me.

I am extremely frustrated.  I purchased this drive to make my data management simpler and it has been nothing but headaches for the last two weeks.