1 for Terrible Packaging - Hopefully 5 rating for the product once set up
586729
Got for Christmas - what a nightmare!  This is a SUPER heavy item. I can't even lift the box by myself. Outer box with the manufacturer picture of product arrived pretty shredded where the plastic straps cut in. But inner box looked intact so thought would be OK.

Since could not carry down steps to take to family Christmas, decided to just take off the shredded outer box and wrap it to show kids a pic of what they were getting and then have a couple big strong men later come to carry down steps.

Cut off outer box and then inner box just started falling apart. I had it standing upright, so all these metal bars started clanking all over the floor faster than I could recover, because the box was just like disintegrating. Could not hold the falling-apart box up which had all the other heavy bars and at same time be able to stop or catch all the ones that were falling and clanking out of the rip in the side of the box. So now have a big heavy mess of bars on the floor. With my bad back I'm trying to pick up 4 of these at a time and stack in a corner and there are TONS OF BARS - way more than what appears it would be in the image!

Then will have to get someone to make like 20 trips up and down my steps carrying an armful of individual loose bars at a time. Plus this thing is going to be a bear to set up.

I don't really fault the shipper as this item was WAY too heavy for the packaging it was shipped in and would have fallen apart even if handled with care.

Now after taking a break, I'm off to finish stacking bars. Then will attempt to wrap the ripped up box. I was really excited about this gift and am the kids will love it once it's put together. But this packaging fiasco has put a damper on my Christmas enthusiasm.
1016985
The light itself is great. Nice soft light, modern design. The shade doesn't sit well on the base, it easily rotates around. Some glue took care of that. But the packaging... My god, the packaging! Most horribly crumbly staticky styrofoam ever! It's everywhere! Huge mess. Otherwise this would have been a 5 star review.
1696645
Overall I'm pleased with the product. Really! They're smooth, comfortable, the right size, though maybe the flares are a bit big- but these are my first set of double flare plugs, so what do I know?

Anyways my problem comes with the packaging.

They were sent in a combined order with two other heavier objects and when the (too large) box got to me one half of the box was crushed. Because these little guys were left to roll around without anymore protection than a ziplock bag, the amethyst set was rendered unwearable due to chips and one shattering in half.

Now I'm not really sure what to do! I was really looking forward to that pair and now I can't even use them.
4437617
If I were rating this product I'd give it 5 stars.  It's very well made and we look forward to using it in our new kitchen.  However, the delivery was terrible! We received this item a day after it was promised.  When it did arrive, a corner of the box was wet and broken through.  Inside the box, this heavy item was basically unpacked, except for two inadequate sheets of accordian-style papers floating loose around the items in the box.  When our contractor began to install, we discovered that there are no installation instructions, some screws are missing, and the metal parts were so abraded he thought it was a used item.  It was not sold as used, and I suspect it isn't actually, but rather was so beat up during shipping that it looks used.  This is a very well-made cabinet organizer, which we purchased because of the company's reputation for solid construction.  Because of this, and because we can't stop construction in our kitchen to find a replacement and get it installed before counter tops go in (and thanks to online instructions and videos), we will keep it and install it.  However, I am very upset with the shipper and want to lodge a serious complaint about this kind of delivery. It's certainly not what we expect from Amazon.
3967450
The packaging was terrible. It looks like the box was tossed around with no regard for its content. The inside styrofoam was crumbled and made an extreme mess when the contents were removed.

The assembly directions are substandard but the desk isn't difficult to put together in the first place. Recommend using a drill instead of the Allen wrench provided.

Once built the desk is nice, sturdy and functional. Would have given it 5 stars but there were a few dented pieces, probably from the abuse the box took. The dented pieces are not easily seen and did not affect the functionality of the desk. I'm sure thatcould be different for others.
2468563
I ordered this hoping I'd be lucky and not receive it in pieces. I was wrong. :( The packaging was extremely poor for such a fragile item, and much like other reviewers have described. I contacted Amazon for a replacement, noting the poor packing and they immediately dispatched a new birdbath - this time from a different distribution center. It arrived well-packed, wrapped twice, and separately from the hardware along with airbags for cushioning and was in perfect condition. It is a lovely piece.  I also purchased a solar fountain insert and am hoping the birds like it! I hope Amazon pays attention to the reviews here about poor packing - it shouldn't take multiple tries and "luck" to receive an intact item, but they made it right and int he end, I'm happy with my birdbath and Amazon's replacing it.
2412699
The packaging was fine, but the item was damaged when I opened. The wood was split and cracked on the back side of the top shelf. I was very disappointed. The time was $100, so I was upset it was damaged, but I had the box torn apart, and it's a large item, so I didn't return it. I won't have a heavy weight load on the top shelf, so hopefully it will be ok. And I CAN paint over it. It isn't that noticeable, but still very disappointing.

I like this item very much, it is exactly what I wanted. I just wish it hadn't been damaged. I wish I couldn't see the cords in the back, but I plan to get some velcro and black fabric to hang on the back so I don't have to see the cords. But I do like the open shelving. This was easy to set up too. It basically unfolded and set itself up as I pulled it out of the box.

Also there is a USB port in the back with chargers installed. I now use it to charge my phone all the time. It works great,
2580870
I'll start with the positives then move on to the negatives.
Pros:
The parts are very well marked and the instructions are crystal clear and easy to follow.
Cons:
1. The packaging is poor - the parts move around in the box under transport and four parts were damages upon arrival. Pics attached
2. The leveling feet do not screw in on the level - and some of the holes have "bumps" that act as stoppers and some do not - so the feet themselves would not be level even if the screwed in correctly.
3. I spent two hours putting this together on my own and when I got to one of the last steps - installing the adjustable sewing shelf - found that it is not level. I checked my installation and it is correct. The parts are manufactured unevenly. Pic attached
4.  I called customer service after I opened the box and left a VM as the person's message said they were temporarily away form their desk. It's four  hours later and no return call yet.
5. When I discovered the shelf would not level I decided to try their website as per their instructions to see if that might get a faster response. Typing in their web address yields a "site is no longer available" message.

I'll edit this post if things change for the better - but so far I would suggest steering clear of this product.

Dreading having to deconstruct the whole thing, pack it and ship it...
2607158
I bought this as a birthday present for my boyfriend! He LOVES it! It was a great buy. Took a while to assemble, but I expected that from a heavy duty piece of workout equipment, so no biggie. However, the condition it arrived in was horrid!! The box it came in was almost fully opened. Very pleased with the product, but very, very disappointed in the packaging!!
1725180
Much sturdier than similar products i've had in the past.  Stronger gauge wire, the floor pan and resting shelves are also sturdy.  Easy to assemble.  Casters roll easily and smoothly. I'm really happy with the product!
The problem i had was with the packaging - the styrofoam spacer blocks had 'disintegrated' into millions of tiny balls- so when the outer package was opened, it was if a snow globe exploded in my home.  The tiny balls were everywhere & static made it nearly impossible to collect them as they seemed to climb the walls, people, pets & furnishings. I recommend having a vacuum handy and keeping pets away as you open the box.  I think the styrofoam blocks could easily be replaced with corrugated cardboard spacers which would be recyclable and eliminate the styrofoam storm experience.
2625156
I'd give it a 5 if the first one hadn't been shipped in a sealed box missing several essential parts--as was the second.  Once a complete unit arrived it worked  very well.
2938722
First let me say this would have been a 5 star as the product is overall built well and extremely easy to set up. Now the bad...the amplifier came damaged at the main port plug in. I called Amazon within minutes of receiving it, they couldn't help, seller attempted but sent the wrong parts to make it a 100%. Seller recommended return it as it was damaged when received, after a few calls I thought I had the proper return shipping labels but was only alloted one, not both as needed to get credit with Prime. So the deadline of a month came and went and I couldn't return it, so i was stuck, my credit card company I could have recovered the payment, but I was impressed with the unit overall so I had the unit taken apart professionally and repaired. Finally able to install after 6 weeks of receiving it, it was extremely easy and worked excellent. The only other issue was the decals provided didn't like to stick on the controllers silicone buttons, so my OCD was kicking in at this point so another fix was in order. I used silicone double sided adhesive tape somewhat like VHB...cut meticulously it worked excellent and bonded them together to form a single unit. SO...was the additional $60 worth the frustration I endured for a month plus, I think so in the end.

Overall if it wasn't for the damage issue it would have be rated at 5+ stars...
2324692
In the end, I really like the product.  The odyssey of getting it was a bit daunting. At first, only Box A was shipped, when there should have been two boxes (A and B).  I had to send an email to alert them to this fact.  They admitted their error and arranged to ship Box B which required an additional 5-7 days for delivery.  Upon nearing finish of the assembly, I discovered that I had one wrong piece.  This required an additional 7 days to get the right piece sent.  One of the pieces had a foot that was not installed correctly causing the foot to lean.  This was fixable. Their quality control needs to be addressed. I have two balconies, one 6x12 ft., the other 6x7 ft. I split the sectional pieces between the two: 4 pieces on one and 2 on the other. This works great. It's a very comfortable sectional where I can stretch out and read on either balcony. Assembly is very tedious if you use the tools enclosed. A standard-sized wrench and small electric drill will make the assembly much easier.  I had a standard electric drill which was too big to accommodate some of the locations where the screws needed to be installed. The order included parts I'll describe as levelers which screw into the feet and may also prevent the sections from sliding apart, although these were not on the list of parts or described as to usage. My sectionals sit on concrete and do not slid apart. I did get the Gorilla Grip to stop the cushions from sliding.
2423937
Product perfect - packaging terrible!!! Ivory dish soap I ordered was open and ruined everything in the box: a book, gym chalk (its wet!)!!!
3778193
I'd work on the packaging.  Other than that, the product is great.
1952110
So far it seems like a solid product. BUT, its not entirely as advertised. First off though, the box is poorly packed. I had stuff, including small stuff, like nuts and bolts, just rolling around the inside of a poorly sealed box where things could have easily fallen out. Other stuff could have gotten broken. They advertise that you get the exposure light unit, you don't, its just the bulb. They advertise that you get an aluminum coater, you don't, its cheap plastic. They advertise that this includes white ink as well, especially in the video, you don't. In the amount its gonna cost me to get the stuff advertised to get up and running, I could have just gotten the Merchmakr kit. I might have forgotten other stuff not included, but I was so annoyed, I had to post a review. Don't say you include things and then not deliver.
4740577
This stand looks great once assembled.  The assembly is not overly difficult, but does take some time.  Expect to spend 3.5-4 hours if you have some level of experience assembling furniture.  The biggest problem with the item is actually the packaging.  A couple of pieces had slight damage due to insufficient padding in the box.  I used a stain pen (minwax color Ebony) to touch up a couple of build seams along with the slight damaged spots after assembly.  The unit feels very sturdy and stable.