These guys were awesome. UPS messed up the shipment the first time ...
590199
These guys were awesome. UPS messed up the shipment the first time however cracklepear had no problem dealing with it to make it workout. I strongly recommend buying these stickers, they are high quality and look awesome.
1950138
Ordered 2. 1 Was damaged but amazon resolved the issue in a day. The UPS work great, ours are not loud, yes you can hear they are on but they are in server racks so other equipment is louder.

We have made it through 2 rolling brown outs with the UPS.
1264497
The product itself was outstanding.  The shipping service is another story: There had been a major storm in this area and the shipping company took it upon themselves to forward to a post office address rather than the physical address which I had requested. The product did not arrive as expected.  It was a gift and I was in another Country.  I advised both Amazon and the product company and the product company immediately delivered another set.  When I returned to the States and went to the Post Office, I had a postal charge but I also had another set of bowls, which I will now see what I need to do to pay for the second set, hopefully minus the shipping charge.  Susan
3504439
I had fun getting the product.  Had to have it shipped twice.  First time it was missing one of four boxes.  When I did get it in the end, I got all four boxes.  However these are build at your home.  You put them together.  This means when you open the boxes immediately inventory everything including the hardware that is inside the box.

The kit was missing two critical kits.  I had to go buy the bolts and washers to attach the pedestals to the table.  We were also missing the screw in flat casters for the table feet.  I am still unable to find or replace those.

The Shipper was at fault for the missing package as far as I can tell for the first shipment.

But I am not sure that the seller did a very good job of packaging up all the pieces in the table or inventorying what should have been included.

The set looks wonderful once it is setup.  But it took me three days of read, run to Minards to get the parts, put it together a few more steps, then back to Minards for more pieces, and then finally flip the table over and voila, we now have a very nice table that everyone swears looks just as good as the one that Great Great Grand Mother had from Ireland.

This is made by hand in China, shipped here and then redistributed by this seller.

Also do not put the chairs together with power drivers.  You can easily pull out the screw in leg holders.
3625657
This was replacing an existing installation where 2 of the transformers went out. The first delivery (in a completely torn package) just contained the rail, the rest was lost. Amazon shipped a replacement, but in a similar package. The second time at least I was able to patch together enough hardware (form the pieces in the package and the old installation) to get a workable set. Overall, good product, but be prepared for several attempts of shipping.
3537046
This company went the extra mile to correct an unfortunate situation with my order.  I will use them again! Great!
1929699
The product is just what I needed.  I had already used these conduits and they are really easy to put up and they stay put.
My problem is with the shipment. This product was shipped by UPS. I bought other items that were shipped by UPS and they delivered it to our home. We live in a small farm down a dirt road. This time UPS decided they weren't going to deliver it to my home. They delivered it to the Post Office. I spoke to UPS and they gave me the USPS tracking number and their telephone number. I called the USPS 800 number opened on Saturdays, and they said it was in the main PO. I asked them, could they leave it there and not ship it? They said, Yes. I went to the PO and dumb old me, I forgot to bring the tracking number so they couldn't search by name. So I had to take the 12 mile trek to our home to get the number. I returned to the PO and they searched by the tracking number and found out that they didn't have it, nor did the private contracted carrier have it like they said. It was shipped to a PO branch 12 miles from the main post office, so I went there and they did have it. Then I had to make another 12 mile trek to our home. It was shipped free, but it cost me over $10 in gas let alone the wear and tear on me and my truck.
1039913
I purchase regularly from Amazon.  I love them. I buy everything from books to electronics.  This one product has been my only bad experience but what a doozy.  I ordered the product and got the super saver shipping.  I live in NC and the product made it to Charlotte and was to be delivered the next day after having hit Charlotte, but didn't show up.  I kept checking Fed X status day after day and the last line item kept reading arrived in Charlotte.  After the item spent 5 days in Charlotte, I put a trace on it.  Later learned the product box just fell apart and pieces were scattered everywhere and it became undeliverable.  I contacted Amazon and no problem, they sent a replacement to my home with a 2 day delivery.
The reorder did indeed show up after two days but I couldn't believe it when I saw the box.  Gaping holes everywhere and when I moved the box, pieces were falling out.  Contacted Amazon once again, they emailed a return slip and overnighted another rack.
I got home the next day and it was deja vu all over again.  But worse, the box was so ripped up it couldn't even be slid or moved without pieces falling out.  I contacted Amazon and told them I was giving up on this product.  I asked them to send me another return slip and they did.  I sent both back via UPS. Had to rebox them and yes items were missing from both packages. The box that it comes in (original Manufactures box), appears to be one step up from a shoe box grade cardboard. The contents weigh 51 lbs. as per the product description.  Actually I think they weigh more as UPS scale on one return said 58 lbs and the other 62lbs (remember pieces were missing hence no surprise to see them not match). One of three things need to take place: A) Manufacturer needs to replace packing material with stronger grade material, B) Amazon needs to place manufactuer's box in a heavier duty box. 3) Amazon needs to stop carrying all together as three out of three attempts to deliver fell way short of goal.
1853394
To the person who has had problems with UPS delivery, join the ever enlarging group! I've had them CLAIM more than once that i refused a deliverey when in fact they didn'y even try. I'm home all day with 3 snall dogs,nobody gets by iur door unnounced! This has happen with every outfit I've ordered from. I've been refused service a 1 web site due to UPS until I got it thru their heads what the real trouble was. So as you and antone who reads this it isn't the web site's problem, someone needs to jump on UPS!
1851233
Amazon shipped the wrong part TWICE. I received IN-AD two times instead of IN-SU, and it has really messed up my road trip to Alaska, as I now have no way of carrying my cargo box...which means I can't pack everything I need. First shipment, I got same-day delivery, received it, quickly called and alerted them of the mistake. I asked them to send a note to the warehouse to make sure IN-SU was shipped. Received replacement shipment today...and it's IN-AD again. This REALLY screws up my trip. I realize that this review is supposed to reflect on Inno's product, but I feel like I should post this information because Amazon seems to be the only seller and one other reviewer (in addition to me) has had this problem...but he got lucky the 2nd time around, unlike me. So if you have a time-sensitive need for this, spend the extra money and order another rack system. I wish I would've had a chance to review the actual product.
1311682
these guys are great. Worked with me to make sure I got the right product. It works great
3183380
There was a problem with the USPS in shipping, but after I told the company the product didn't arrive, they shipped me out a new set that day. They must have sent it priority cause it got here in two days! I would gladly do business with them again.
1682468
Love this product, but this is the second time weve had an issue.  This past summer the box came totally mangled (problem was fixed).  This past order we received original flavor instead of jalape&ntilde;o.  Unfortunately I wrapped and gifted it before noticing and it was too late to exchange.  My fault for not noticing, but I should have received what I ordered...  Needs better attention to shipping safely and accurately.
3535398
Should've been 5 stars but.......

The packing was great and the item arrived as new as new could be. I ordered 3 of these at the same time to fulfill my needs and all were the same. The fit together very well, the drives fit in them perfectly, and the small piece of spongy foam they included to reduce shaking of the drive was thoughtful and greatly appreciated. After installing each of the drives I connected them and each of the interfaces worked terrifically and there were no complaints. So where's the loss of 2 stars occur you ask?

As previously mentioned I ordered 3 of these to suite my needs and each must have come from the same lot (in manufacturing terms this means they came off the same line at the same time) which had a clear issue with one of their taps. All the holes lined up correctly and 3 of the 4 screws went in perfectly. Here comes the BUT....the fourth screw, which happened to be in the same position on all 3 of the housing I purchased had mess up threads on the housing. Someone on the line didn't do their job and check them and/or did not go back far enough to prevent those with the issue from being shipped out. Now I have three that are great with the exception of the one screw not going in (I even tried screws which I knew were good because they held in the other holes) on each of the housings. Due to my lack of patients or time I did not do as I should have and return all three of them. I needed to access the information in the drives and now am stuck with drive housings which are 75% secured.
1232012
I know you are supposed to "rate the product, not the shipping/company", but I do have to say that Amazon doesn't package these well enough to survive shipment. The first one I received, the pulley had beat its way through the side of both the product's box and the amazon box and was dented and destroyed. I think for heavy stuff they need to put some extra layers of cardboard into the boxes to reinforce them or something. Anyway they were great about sending me a replacement at no charge but it did postpone my repair by several days. The alternator seems high quality. Only complaint is that the rubber boot on my 4.0 ranger's power wire did not fit over the post on this alternator. The post is a slightly different style than OEM. I could have probably swapped the post over from my old alternator but it was already on the truck at that point so meh.
2377386
They messed up my order numbers times. The product was great and i definitely recommend it but the supplier could have been better.
3454397
Sauce is AWESOME!  My shipment of fragile glass was packed my a group of children.  EVERY single jar was shattered and leaking.  I'm sure the UPS drivers truck smells amazing.