Scanner/copy function broken after 6 months of use.
584405
moved it a couple of times - carefully and it will not scan or copy anymore.  Printer still works so it is not a total loss -but if you buy this be very careful when moving and do not tip it ---EVER
1118041
I have been scanning receipts, bills, and paperwork for several years using a Brother multifunction center on a Windows machine.  About a year ago I decided to quit Microsoft cold-turkey and was excited about the Neatworks software and Neat scanner.  I was particularly excited about the software that would allow me to catalog and file my documents.

I purchased the Neatworks for Mac product.  I've been severely disappointed in it although I appear to be locked into the technology now since it would be difficult to export everything to another product.  Here are the problems I've faced:

Scanner Hardware Issues:
- even though the scanner is only a year or so old, it is starting to have mechanical problems feeding paper.  There are certain types of paper it won't scan without a lot of prodding on my part.
- often after I scan a receipt, which has a separate feeder, a regular scan will have a gray strip the width of the receipt down the middle.  This necessitates a recalibration of the scanner.  This just happened again, which prompted me to write this admittedly scathing review.

Software issues:
- On startup of the software, I am usually prompted that there is a "Scanner Driver Problem" and that "The driver for your Neat Scanner is out of date and should be updated for this operating system. You can fix this problem by re-installing NeatWorks."  I have the latest version of the Neatworks software, so this is particularly irritating.  I am using OS 10.7.3 (Lion) so that could be part of the problem.  I don't recall this being an issue before I upgraded to Lion.  This has been ongoing for 6 or more months, so it should have been fixed by the company by now
- Often times the scanner will not respond after being used for some time.  This requires unplugging the scanner from the USB cable and then reattaching it.

Ease of Use/Other Issues:
- Folders can contain contacts, documents, OR receipts - but a folder can't contain more than one type - if you want to put a receipt in a folder that contains documents, the receipt must be converted to a document.  A nit I suppose, but it is common for me to have folders that contain all three types of items, e.g., a client folder
- When creating subfolders, you often have to create the subfolder in the root directory and then move it to the correct parent folder, even if the parent folder is selected when creating the new folder
- For some reason, the folders are organized by date created.  I haven't found a way to alphabetize the folders, which is desirable if you have a lot of folders.
- Files seem to be very large, even grayscale, lower res scans (often > 5MB and many times 20-25 MB).  I often have to open the doc in Adobe and modify it to be smaller before emailing

My recommendation is that if you are looking for a doc management system & scanner on the Mac, then look elsewhere.
1090864
I've had this printer for over 3 years now.  Maybe a little much for a home office with occasional printing/scanning needs, but I was looking for a quality color laser MFP that would last and this seemed to fit the bill nicely.  For the first six months, it printed top-notch documents.  Then I started getting vertical streaking on each page that progressively got worse, mostly when printing in color.  I did all of the maintenance and troubleshooting items per the instruction manual.  No help.  I tried contacting Samsung support and got the run-around.  The printing got so bad, I stopped using it for that.  I can't leave it on anymore because it "wakes up" at all hours of the night for diagnostics and such.  I kept it for the scanning, but even that is getting more problematic because it no longer recognizes that a USB thumb drive has been inserted.  The only way to scan now is to initiate from the desktop software.  A new MFP from a competitor is on the way and this clunker will finally be cast aside.  Certainly not what I expected from Samsung.
294987
We purchased a Scan Station 100 for light duty in our office.  Maybe 500 scans in 28 months.  But the coolant fan bearing's gone bad.  Out-of-warranty.  Cost to send back to Kodak for repair is $599.  I expected more for a $2500 purchase.  I can't recommend the scanner.  A scanner with fewer bells and whistles but able to withstand normal use would be a better option.
1982523
I had demoed Visioneer scanners for 3 years at a "computer store" and was always impressed with the speed, quality and price of them.
I happily bought my own Visioneer 8900 as I liked the quick access buttons, the quality, and the price.
The installation was quick and simple and I was scanning right away.  Did about 5 high quality scans and everything was great.
I hadn't used the scanner for a couple of months (it was off) so I fired it up again and I got these ugly green lines all throughout the scan.  I rebooted and tried again and the same thing happened over and over.  Then it would lock up on me saying the scanner lock was "locked" but I checked and it was not locked.
Downloaded the latest drivers, installed them, and tried again.  It still has those ugly lines. (I use Windows XP Pro)
I don't know why after only a couple of months it died on me but I am disappointed in Visioneer.
I can't recommend this scanner based on my experience with it but with only two reviews I would research it more.
2504033
Update after six weeks:

Here's the update on my review, going from four stars to one after six weeks of living with this ugly beast. It prints just fine. But scanning? Forget about it. Blurry. I've owned scanners since I was twelve years old. That was a long time ago. I know how to work a scanner. But this one continually produces unsatisfactory and low-quality scans. It's ridiculous. I now wish I could go pull my HP out of the landfill (actually, my worn-out HP printer/scanner was given to a recycling company) and attempt a repair. I'm sorry I threw out my broken HP. Because I really hate this Canon Pixma. Piece of garbage. Worthless garbage. I'm just waiting for the ink to run out so I can justify going out and buying a new HP printer/scanner combo.

My original review:

The touch screen on this printer is one of the best features. The printing quality (especially with photo paper) was as good as the results I've always had with HP printers. There are a few "extras" which make this printer superior to the HP printers I've owned in the past. First, there's a separate tray for photo paper. Meaning you don't have to swap out letter/legal sized paper in order to print photos. I'm using this printer with a Windows 7 desktop computer. There's also a built-in scanner, which I haven't tested out yet.

I haven't tested the wireless printing features yet. I just used the USB cable which came with my last printer. My previous experience has been that when you really need wireless features to work the most, that's when everything *doesn't* work. So I'm happy with the USB cable hookup. However, the time it takes for a single text-based email to print out was completely ridiculous. Three minutes from start to finish and there were no graphics at all to contend with. So I am definitely not in love with this printer.

As far as long-term use, based on the list price for genuine Canon ink cartridges designed to fit this printer, I could buy a brand-new HP printer with ink cartridges for under $50, with free AmazonPrime shipping. So I'm not sure I'd want to buy this Canon printer, because the replacement ink cartridges are very expensive. Generics are available, but the reviews are mixed, and I've also known many people who were disappointed with the performance of generic Canon printer cartridges. (I know this because I'm the person who friends call when their computer or printer isn't working right).
3292890
There is no shortcut for printing or scanning - you must navigate a click through menu every time. The printer reports that it is out of ink and refuses to print until you buy more toner from them while the existing cartridges are still half full - you can even take them out and shake them and hear the ink sloshing around. One year into ownership this is beginning to break - the plastic little mechanisms on the inside where you slide in the toner cartridges wear out. This is not worth 1/5 of its price tag.
Edit: 3 years in, the machine, which has many cheap plastic parts around the toner area, has broken parts and the machine will not print at all. Now we have 4 extra inks at $125 each.
1812189
I was fairly satisfied with my scanner until I had to obtain a new computer, switching from Windows XP to Windows 7. The scanner's drivers will not work with Windows 7.  I have tried to download new drivers but, for some reason, Fujitsu does not provide the full set of drivers on its websites, only a hodgepodge of updates.  I have been trying, for 3 weeks now to contact someone at Fujitsi about this issue without any response. This is a long time to be without use of the scanner and will probably need to retire the unit (only two years old) and look for another brand with more reliable and accessible tech support.
800331
Granted I bought this scanner 3 years ago, and it's not very sophisticated, but has functioned properly, until recently when PhotoShop stopped recognizing the scanner. Just stopped. I tried reinstalling my driver software several times. I tried running an older version of PhotoShop, and I tried hooking the scanner up to my older G4 Mac- but nothing recognizes the scanner. There's no on/off switch or indicator light to tell me if the scanner's even on to determine if the scanner's just died or if it's indeed a software issue. I have to assume it's no longer under warranty, since Mustek's Tech Support system is a sham- the "Manual & Warranty" PDFs on their site contain NO warranty info, and false FAQ pages. I've tried e-mailing customer support multiple times and have gotten NO replies. I'm trying not to have to call them becuase they are on the west coast, I'm east coast and they offer NO 800 number. I NEED a large format scanner and was hoping not to have to buy another one less than 3 years later-- but it looks like I'll have to. When I do I know it WON'T be another Mustek. I am NOT impressed and NOT pleased.
3114152
Bought these several months ago.  They seemed to do OK for a few weeks of light use.  Copying a few small files back & forth was no problem.  However, when I try copying a couple thousand small files or 13-14 GB of larger files onto the 16 GB version, the drives turn "read only" in the middle of the transfer.  I have run scans on them, re-formatted them as FAT32 and NTFS, tried different allocation sizes, etc.  Same thing with all 3 drives.  When I use my 8 year old, 16 GB Corsair Flash Voyager, the same data that chokes these drives, will copy fine to it as well as using a SanDisk 16 GB micro-SD card.
1515231
Stopped working 2 months after purchase.  When trying to add files, there is an error message.
4775890
It worked fine when I first received it.  Fast, easy.  After about 6 months, It had days when it would give me nothing but black images.  I tried unplugging, waiting, then plugging it in.  Sometimes it worked, sometimes not.  It told me to reset default setting, but that did nothing.  Now and then it gave me strips of image color or half an image and rest black.  Now it has gone to black and nothing I do brings it back to working.
This is a very serious problem because I design and put out a collector's magazine and have a deadline.  I need a scanner I can depend on for my job and I need an oversize one.  I thought I'd found it, but this has caused nothing but frustration.

I need HELP.  NOW.  Has anyone else had this problem and were they able to fix it?  Please, please let me know.
4802190
I've had nothing but problems with this printer since the day I bought it.

- For some reason, I consistently get an issue where my computer won't communicate with the scanner, even though it recognizes that the printer is connected and will still print. It could be my computer, but I blame this on the printer, since I have a ton of other USB peripherals connected and I've never had any similar issues with them (and I never, ever had a similar problem with my previous printer/scanner on the same computer). The only way I can use the scanner is by rebooting the printer.

- The document feeder recently developed an annoying habit of pulling in multiple pages at once. It usually takes me at least 3 tries to successfully scan a multi-page document, so most of the time I end up just feeding the pages in one-by-one, which defeats the purpose of having the feeder.

- The print head has recently gone completely schizophrenic. About 2 months ago, I started getting inconsistent ink output (severe streaks). After running the nozzle cleaning function about half a dozen times, it finally started working acceptably, even though the quality was still dodgy. I just replaced the black ink cartridge and ran the print-head alignment and everything was working fine. Two days later and the black ink nozzle has stopped working almost completely. Even after running the cleaning several times, it's completely worthless. I'm not refilling ink cartridges or using 3rd-party cartridges. I'm using brand-new Epson ink cartridges.

I previously owned a Canon printer/scanner, and I never had a single problem with it until it literally died after owning it for more years than I can honestly remember. I've owned this Epson for less than two years and as of today, when the black ink nozzle died, it's essentially become a giant plastic doorstop.

Never again.
1655000
I purchased this printer in February 2011 and was initally excited to have a wireless printer that I could scan with. This feeling was short lived as I was only able to scan without incident for about 2 weeks and then I begun to get the error message that :"the scan cannot be performed because another program or computer is using the networked HP device." So I uninstalled and reinstalled the software(after rebooting my computer, the printer and the router) thinking that maybe something was forgotten or I did something wrong. Once I did that I didn't use the printer for a few months (had a baby) but I figured after the uninstall/reinstall it should be ready to go as I hadn't used the scan function in over 2 months. Well, it wasn't I again got the above error plus some new ones, went on the HP website which instructed me to uninstall/reinstall from the website and try again. Well it did work for about another month and then again, nothing. So then I put it together that each time Windows 7 had a Critical Update that caused the system to reboot the scanner would stop communicating with the computers in my home. So this time I contacted HP because I was sure they would be able to help me all the tech had me do was reinstall without uninstalling which caused another issue. So then I had to uninstall/reinstall and I contacted HP again and they told me to take the printer back to the store that I had purchased it from over 4 months ago (ha). Finally, I got someone at HP who upgraded my case and right now as of July 15, 2011 my scanner still does not work, HP still has no clue they are making me troubleshoot my own printer (when I told them it was a software issue) and they said the only assistance I could get beyond this is I could get a replacement C410a...with the same software lol. So as I sit here and shake my head I wonder are they just trying to buy time until my HP warranty expires or are they really trying to help.
Signed
Frustrated
150287
Forgive me, I do not want to give this product ONE star, Instead I want to sell mine and recover part of the cost.

It's a great little scanner except for one little thing...  The software pop-up "Neat has stopped working".  Read about it here at [...]

Yes, you can run this baby nicely until it errors while processing a scanned receipt.  Mine worked for 40 days without a hitch.  I use it two or three times a week for the medical receipts on my desk.

I'm just tired of clearing the queue and getting it to restart, and the 50-50 chance the next scan works.

So, be sure to get one of these fantastic Neat scanners, before the price drops so low, they are no longer offered!
3980345
I bought this printer about 6 months ago.  I have had many issues with the connection to my computer.  It would say the connection was fine, yet nothing would print. I could only print from my phone for whatever reason. Now I have just discovered that you CANNOT SCAN IF IT IS OUT OF INK.  I just ran out of black ink and would like to scan something to my computer (or at least try) and it is saying it can't because the black ink is empty.  This makes absolutely no sense to me given scanning requires ZERO INK. I would not recommend this product to anyone soley on this feature.  It makes the product completely useless if you happen to run out of ink and need to scan something right now.
1580365
Scrolling function broke ~6 months after buying this. It is apparently a common issue and you can find lots of reports of this on forums around the internet.