Excellent - missing one part
596229
This is an excellent device, works as advertised and delivers on all fronts. However, one part was missing from the box: the lid handle. It has not affected our enjoyment of the pot and grill, because we do not use the lid as we barbecue and boil at the same time. However, if we ever decide to use it, we will not be able to use the lid. We have not yet contacted the seller about it an will do that soon.
3776357
I absolutely love this product.  However, the first one I received was missing the USB cable -- got excellent customer service in telling me how to return the item (for free) when I received the replacement.  However, I felt hassled in returning their mistaken initial delivery.  I HAVE returned it, but I didn't appreciate the hassling.  My life does not revolve around amazon.com's errors.

I think a missing cable is a rather big mistake,too, by the way.

As for the product itself, WONDERFUL!!!  You need to be serious about using it and committed to its intent and purpose.
1473066
Works perfectly -- five stars for the product itself. However, it's pretty unreasonable that the actual feeder did not include it. They should have just charged a little more if they had to, and included this, as obviously most people would need it.
1664765
This is an excellent, albeit incomplete soundtrack recording.

Sadly, the music from several important scenes is missing.

I understand a more recent CD release of the soundtrack is available from Amazon, which fills the gaps in this CD. Since writing this review, I have acquired the extended version: it has 30 more minutes and 16 more tracks.

This one is excellent for what it is, but in the light of the availability of the new CD, I recommend you buy that instead. Having listened to both, the extended version is worthwhile searching out.

The soundtrack is excellent: atmospheric and moody, and the recording quality is good.

Amended review: November 27, 2013
675746
Awesome replacement but missing some parts. I just took them from the old screen but the audio jack was hard to remove from the old one. Kinda wish it came with everything or made it clear that it didn't before purchase.
2174548
The equipment worked very well.  But the case came missing one of the red latches.  Not really the fault of the manufacturer, I don't think, but Amazon should not have shipped it that way.
231490
Excellent and easy to assemble. Missing the two metal rods that attach to the back. Send me those and its five stars for sure.
2928689
It is great  (missing a dimond, maybe from shipping )
4699220
The product was great!  The only problem was the pestle was missing... Hard to use it with half of it missing.  I probably would have given it 5 stars if came with both pieces.
473087
the product itself is great - i've used these before. this particular shipment, however, was missing the two machine screws required to affix it to the back of the fitlet. so three of five stars is not due to the product, but rather that it was shipped without all required parts.
1833284
This book was excellent. Unfortunately there is not a second part. Does anyone have a recommendation for a good book to get next that builds on what was learned in this book?
999149
The drums were great, the shipping was timely, but unfortunately one of the tension brackets for the bass drum was missing. I cant seem to find a replacement anywhere else on the internet, so any suggestions from anyone would be great. Otherwise, my son loved the drums.
1032508
The book was excellent, unfortunately the problem sets in the book all refer to a disk which was not included.
972207
I bought this for my son for Christmas. It's a wonderful kit with great details. We were very disappointed to find one of the important specialized pieces (holds the windshield on) to be missing from the kit. My son has a lovely, windowless warthog. The detail on the Master Chief and Arbitor almost make up for the mistake in packaging.
3116140
Great beautiful controller, which works wonderfully. The device was also well protected w/ packaging. The only problem I had was it wasn't made more obvious that a wire did not come w/ the controller
657150
Note: See Update below.

I bought this system AFTER spending several hours fishing some CAT 5 cable from attic to lower floor. I tested the rods in the same situation and see that the job would have been trivial rather than frustrating had I bought this BEFORE the job. I look forward to the next test.

My only disappointment is that my package was missing a few components, most notably the lighted bullnose tip. I can buy this separately, but it's rather expensive. It would have made a nice extra in the original purchase. My package was also missing some extra bullnose tips, and a finger-pick gadget used to release the inter-rod connections. I didn't want the hassle of repacking the rods and retuning to Amazon, so I'll just live with my disappointment.

Otherwise, this is a very well made and useful wire-fishing system. Just be sure to check the package when it arrives.
= = = = = = = = = = = = = =
Update:  Oct 13 2012:  Rather than live with disappointment, I contacted the manufacturer via their website's email support to ask for help. I was delighted with the prompt reply, and even more delighted when the missing parts were shipped to me right away. So I've revised the product review to 5 stars based on both the high quality product as well as the excellent customer support from Labor Saving Devices. Don't go cheap when buying wiring rods: get the good stuff by choosing Labor Saving Devices.
2219859
This book is awesome and detailed; it has the potential to be extremely helpful, but it is missing the access card.