don't do business with BackyardPoolSuperstore
589107
BackyardPoolSuperstore may not be selling authentic polaris parts (i'm not saying intentionally). The part they sold me split at glue joint after only a few hours of operation over one summer. The original part lasted 10 years. BackyardPoolSuperstore refuses to exchange or refund. Don't do business with BackyardPoolSuperstore!
2745997
The fittings for the suction hose and outlet hose are very cheap plastic. The suction hose connection broke the first time I used it.  I didn't think it would be a problem because I would just put on cam and groove fittings (a much better setup). The problem is the threads aren't the standard pipe thread that they claim. Not one place in my town or online sells anything that matches the thread on this pump (I bought all of them). I called customer service and was on hold for over 30 minutes just for the guy to say he's never heard of a problem with one of their pumps, so they won't do anything.  What a joke!  I also have their 2" pump and was about to buy a generator from them.  Glad this happened because now I know what kind of a company they are.  This is the last product I'll ever buy from Champion Power Equipment.
1211936
I purchased two of this company's watering wands and they were absolute junk.  Even worse than the wands was the lifetime guarantee outlined on the company information card attached to the wands.  Never have I seen or even heard of a company so lacking in integrity with regards to its products.  The guarantee wasn't worth the toilet paper it should have been written on.  Do not buy this company's products.  Frankly what surprises me, after my excellent experiences with Amazon respecting guarantees and the expectation that companies that sell through them honor guarantees, is that Amazon still offers Ray Padula products for sale.  All anyone needs to do to see customer comments is to read them. I have given them one star, and the reason for that is my comments won't be posted without some level of rating.  Unfortunately there is no possibility of rating them in minus star category.
4679499
WARNING: router stopped connecting to my devices 6 months after I bought it so I called netgear. They knew how to fix my problem (they tested a connection and told me they could fix it) but would not without exorbitant fees. They keep your device hostage if you don't pay their fees. See their better business bureau complaints - there are many. I've had to throw out this device because the 1-time asssistance fee is the same price as the device itself and I don't want to risk this happening multiple times.  DO NOT BUY. Cheap price is misleading. Bad company
3181819
This is my first review on Amazon, which should show how much I dislike this product.  First, let me say that out of the box everything looked great and it held air.  My kids love this thing!  I discovered a problem when I first drained the pool.  When all of the water was out, I tried to move it but couldn't, as there was water in there that I couldn't see.  It turns out the water that was running through the sprayers leaked into the air chamber.  So the only way to get the water out and move the pool was to deflate the main chamber and then attempt to drain the water.  To use it again, I had to reinflate it and the same problem reoccurred.

I was exactly one day outside the Amazon return window, so I decided to call Intex as I figured I couldn't be the only person with this problem.  The call center was clearly outside the U.S. as the operator struggled to understand my fairly simple problem.  It wasn't her fault, but she was clearly being fed prompts from a computer in an attempt to troubleshoot my problem.  Eventually she became frustrated and tried to end the call by saying "everything is working, any questions, thank you for calling."  I continued to insist that the item needed to be replaced so she put me on hold.  When she came back she apologized and said that there was no warranty for this item so there was nothing she could do.  I asked to speak to a supervisor but she said they were not allowed to transfer calls.

Personally I am done buying Intex products.  This is not the first poorly made item from them that I have come across, and their customer service was the worst I have ever encountered.  Fortunately Amazon was more understanding and agreed to refund me, which is why I will continue to shop Amazon, just not for Intex products.  It's a shame because this is a great pool with a major flaw that Intex will not address.
2352183
I bought a t-shirt from these guys for a nephew's birthday who is mad about the football.  I ordered it and marked that item off my list of things that make me a slightly less terrible of a forgetful uncle.  Today, five days after I sent in the order, I get an e-mail saying that they will not be able to fulfill that order - would I care to try again?  This is seriously not cool.  If you don't have the item in stock - don't sell the thing on Amazon.  The world cup is around for a finite amount of time, and you just wasted five days of that time jerking me around.  You wasted my time, Fifth Sun.  And for that I give two gold star.  It's not the worst thing in the world you could be doing - but it is bogus.
Do not pass go, do not collect my future business - but do refund my money.  Two business days for a refund, eh?  You wasted no time collecting the money for a t-shirt you were unable/unwilling to send.  I am about the furthest from impressed a dude can be.  I'm irked.
606368
What a disaster - the pool had multiple leaks and the ring kept deflating - sending hundreds of gallons of water onto my lawn.  After weeks of trying to patch and get the pool up and running - I gave up.  Customer service personnel are among the rudest I have ever spoken to - one hung up on me and the supervisor actually raised his voice to me and told me that they actually don't warranty the liner, only the pump, that I should read all the paperwork (even though they sent me the paperwork to return the liner).  It's August and I still don't have my replacement pool - great summer fun !  I have a dead patch of grass - a ladder and a pump.
1338968
I BOUGHT THE HEATER THAT WAS DESCRIBED ON AMAZON,BUT THE HEATER CAME WAS DIFFERENT AND WAS DEFECTIVE. I SENT IT BACK TO GET A REPLACEMENT AND WAS ACCUSSED BY KARA OF USING A DIFFERENT BOX AND KARA TOLD ME THAT THE HEATER WASNT WHAT THEY CARRY.THE BOX AND HEATER THAT I SENT  BACK  WAS THE SAME BOX AND SAMETHING THAT I RECIEVED.KARA AGREED TO SENT ME A NEW HEATER THAT DAY BUT 9 DAYS LATER I HAD TO CALL THE COMPANY TO FIND OUT ABOUT WHERE MY HEATER WAS.KARA SAID SHE DROP THE BALL AND NEVER SENT IT OUT. I ASKED IF SHE COULD OVERNITE IT SINCE I NEEDED BY FRIDAY AND TODAY WAS THURSDAY. SHE SAID IF I WANTED TO OVERNITE THE HEATER I WOULD HAVE TO PAY FOR IT,THAT THEY ARENT GOING TO PAY FOR IT.I EXPLAINED THAT I NEEDED THE HEATER BY FRIDAY BECAUSE I WAS GOING OUT OF TOWN AND NEEDED BEFORE I LEFT BUT SHE SAID THE BEST THEY COULD DO IS HAVE THERE BY SATURDAY.I THEN TOLD HER TO JUST CREDIT MY CARD BACK BECAUSE I OBVIOUSLY WASNT GETTING IT BEFORE I LEFT.I FEEL IF THE COMPANY DROPPED THE BALL THEY SHOULD DO WHAT THE CUSTOMER NEEDED TO BE DONE TO MAKE IT RIGHT. I WILL TELL EVERYONE THAT WAS INTERESTED IN BUYING FROM THIS COMPANY NOT TO BECAUSE OF THIS SITUATION I HAD.THATS TOO BAD BECAUSE ALL MY NEIGHBORS WERE GOING TO BUT MULTIPLE HEATERS FROM THIS COMPANY, BUT NOT NOW
692155
Purchased a steam engine for my son last Christmas from MiniSteam and it arrived defective. It took three days before they responded to my request for an exchange. Since I did not want to keep my son waiting they suggested ordering a new one to be sent out right away and they would refund me when the defective one arrived. When they received the defective one they informed me (after about a month) that they were going to repair it and send it back or charge me an enormous restocking fee. They then never responded to emails or phone calls (they are a very small Ma and Pa operation apparently) and they never sent the engine back nor refunded me the paid amount. I ended up paying twice for one engine plus the cost of sending the defective one back. Stay away from MiniSteam!
718681
I purchased my Pur filter from Target, but it is the same model as this. The first faucet mount we bought lasted a few months before it began to leak through the strip where you can see when it's time to change the filter. I went to the official Pur site and there is NO WAY TO CALL THEM- no phone number. You can "email" them but they require you to provide your date of birth after you submit your initial message for it to actually go through. Of course they have a lengthy "privacy" policy that ensures you will be used for some kind of marketing. So even if you input a fake birthday, you still are being added to some kind of marketing database.

I decided to buy another faucet mount and threw the first away, hoping it was just a bad one in a lot. Also, I still had two other Pur filters to use which is why I stuck with this brand. Well the replacement faucet mount is now leaking after less than a month! Fortunately I saved the box and receipt this time so I will return it to Target. I will never use this product again. And shame on Proctor & Gamble for not providing a customer service number on the Pur site!
3382355
I ordered 7 different tub tattoos, all of them stick well except for the sharks, something isn't right. Since it's sold as an add-on item you cannot request a replacement. I feel ripped off, it would cost me too much to mail back to be worth my time. If Venturi is reading this I want my money back or a different set.
69983
Stay far, far away from anything manufactured or "serviced" by Sunpentown.

After five months of owning this piece of garbage, it just stopped working. Just went dead, for no apparent reason. Rather than honoring their warranty and sending me a replacement, they made me SEND THE UNIT back to them, at a whopping price of almost $40 in postage.  (Looking back, I was a complete fool for falling for this.)  Then they alerted me that the unit had arrived "damaged" but out of the goodness of their hearts they were willing to send me a RECONDITIONED unit for $70. How long do you think the reconditioned unit would have lasted if a NEW one lasted only five months?

I'm now on a one-man crusade to make sure nobody else makes the mistake of buying these terrible products. They're garbage and the company that sells them is unethical. They dealt with me in very bad faith. Do yourself a favor and look for something more solid, with better craftsmanship and most importantly, a company that STANDS BY ITS PRODUCTS AND ISN'T DEVOTED TO RIPPING OFF CONSUMERS.
4071034
I purchased this as a replacement for a larger shower filter I had used for years with no problems. This one was more expensive--as are the replacement filters--but I wanted something a bit more aesthetically pleasing so I decided to give it a try. Product looked as advertised and was easy to install. I just unscrewed the old filter housing and screwed on the new one. It worked fine for about six weeks. Then, one night as I turned on the shower, I heard a loud "pop" and saw that the housing had cracked and water was dribblign out the side.

It was during the holidays so I didn't get around to contacting the seller for a few weeks. When I did, I got a snippy email from "Jon" saying I was out of the 90-day warranty and that "the only time that area cracks is when the filter is overtightened or too much Teflon tape is used." In fact, it had been almost exactly 90 days since I'd ordered the thing, but a few days less than that since it had arrived. Secondly, I had not even added any Teflon tape after removing the old filter, and I had only hand tightened it--and not particularly tightly.

When I spoke to Jon on the phone, he acknowledged (with no apology) that he was wrong about the warranty expiring. But he still refused to acknowledge even the possibility that the product had been defective. Instead he insisted I must have done something wrong during the installation. He offered me two choices--ship the thing back at my own expense for a refund or order another filter replacement (which I didn't need and which, including the cheapest UPS shipping option of $9 came out to nearly 40 bucks) and he would send me a new housing. So either way I had to spend more money on a defective product.
1960076
My outrage with this company, and its product and customer service, which there is none except for lip service via email contact on the website is just over the roof. For over a month Ive tried repeatedly to obtain a part which was effective on my Opteka GH1 Gimbal Tripod Head. I followed the customer support procedures submitting a warranty request for a specific part. After going back and forth several times because they could not identify the part, which was strange because of all the pictures Ive submitted identifying the actual part needed. Finally they decided that the item was not covered under warranty, being it was older than six months and asked that I pay $10 for a replacement part. I agreed to purchase the part, at their direction an invoice number was established that was to be paid through PayPal. Another week passed with absolutely no response after I agreed to purchase a part, provided my PayPal account information, and authorized to purchase.
These people are a bunch of scammers, no product support, you call the phone number go on hold for 20 minutes leave a message, which is never returned and repeat the process over and over with the same outcome.
Save your money purchase a quality product that works and don't make the mistake Ive made and have to buy a quality product second time around.
I did send a letter to what appears to be a corporate address that I was able to find, but I do not believe that is a company. After doing some research I cannot find a physical address for information on how to actually contact Opteka directly. They insulate themselves by only having one email contact and a phone number which is never answered.
Delta Marketing  Opteka, INC.
ATTN OPTEKA.COM  1635 McDonald Avenue
care of Network Solutions  Brooklyn, NY 11230-6310
PO Box 459
Drums, PA 18222

As of this post absolutely nothing has been done so I will have to purchase another Gimbal.

Do not buy this product ever!
<a data-hook="product-link-linked" class="a-link-normal" href="/Opteka-GH1-Pro-Heavy-Duty-Metal-Gimbal-Head-Supports-up-to-30lbs/dp/B0071BIQZC/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Opteka GH1 Pro Heavy Duty Metal Gimbal Head (Supports up to 30lbs)</a>
1731394
I bought these because i needed widespread faucets with a spout range greater than 6".  When they arrived,  i hired a plumber to install them.  He informed me that the valves were not included.  So they were essentially useless.  I checked the listing and no where did it mention that the values were not included, that they were required and that there would be an additional hefty charge for the values after paying so very much for the faucets.  I had to pay the plumber $95 for a service call and then another $26 to ship these back to the vendor.  After waiting 3 weeks i still had not gotten my refund.  So i contacted Amazon.  Within a few days i got a PARTIAL refund.  they had kept 20% which was $172 for restocking fees.  One box had NEVER been opened, the other was returned to it's box with all wrappings included.  After checking the listing again,I found that there was NO information on restocking fees.  Checking other sites i saw that, at most, other vendors charge 15% on items that had been opened.  I called Amazon for their help, and i was extremely disappointed to have them tell me i had to take it up with the vendor.  So much for Amazon  sticking to their strict return policy rules.  I'm now waiting on this vendor, Shower Door,  to see if they'll correct the situation.  If not, then it goes to the credit card company to deal with this hassle.  Terrible company policy and Amazon really dropped the ball on this one too.
4275952
Awful Pool Solar Cover by "In The Swim".... I contacted In The Swim and told them that it did not keep my pool warm. They were very hard to work with and I just kept it....never even bothering to use it after trying a few times.  A total failure.  I cannot reccommend ordering from In The Swim.  Horrible people.
301023
This is the third summer that we have had an Intex pool, so I am fairly familiar with the product and how to assemble them. I spend close to $300 preparing the ground for the pool. I followed the instructions exactly on how to assemble the pool. I spend literally two full days filling the pool with water. On Friday, when the pool was only half full, the side of the pool fell over, spilling out all of the water and damaging several tools that I had next to the pool area.

I spent the entire day on Saturday re-preparing the area to try to build the pool again. I started filling the pool Saturday night. By Sunday morning, not only did the walls fail again, but a giant hole ripped in the side of the pool, ruining it. The force of the water was so strong, it actually carried our full garbage cans over 40 feet.

Again, I have built this brand of pools before, and followed the assembly instructions exactly. I waited the entire day on the day of delivery to have this pool delivered by freight.

Do not waste your time with this style of Intex pool. We think it failed because of the oval shape not being supported enough by only the small beams on the sides. We had to buy an entirely different style Intex pool, and because this one was the only size pool that would fit in the area that I prepared, I had to start from scratch re-preparing a different area for the new pool.

Thank goodness we bought this pool directly from Amazon, so we were able to get our money back without have to hassle with Intex's horrible customer service, but we still had to go through the hassle of waiting for the freight company to come pick it back up.