Samung sucks and so does Sprint Customer service
587958
I have had 2 of these Instinct phones.  My only problem with them as that when I'm on a call and get 2 text messages, I hear that stupid (2 missed events) and the phone call is automatically dropped.  Most of the time I can click dismiss or read the text while on the phone, but occasionally I get 2 text messages so close together that I don't have the time to click dismiss or read, and so my phone call is disconnected.  Sprint is not very helpful at all about replacing the phone a 2nd time now.  I honestly don't want another one.  I want them to give me a different phone that doesn't drop calls when you get a text message.  Now they are telling me I have to go to a corporate store in Silver Spring, MD for this since they don't have any corporate stores in Washington, DC.  The worst company on earth for customer service.
2489856
I got a defective phone. It stopped working within a year. The phone is not charging and ran out of charge. I tried other charger and other battery, it was of no help. I believe the motherboard is not working.

I called Amazon, they said they cannot provide any support and asked me to contact the seller or Samsung. Samsung customer service representative said that all samsung devices have 1 year warranty but since he can not recognize the IMEI number of my phone in samsung system he cannot provide any support and asked me to call the seller instead. When I called the seller, Wireless Experts, Inc they said that there is no warranty on this phone and will not provide any support beyond 30 days (90 days in some cases) after purchase, even if the phone is defective!

I am stuck with a defective phone and have to trash it. I am extremely disappointed with the customer service. I feel that I have wasted my money and time!

Product details:
Name: Samsung Galaxy S Duos II (DUAL SIM Factory Unlocked International Version)
Model # : GT-S7582
Color: Black
4304634
Airvoice Wireless is a horrible company! We got a new SIM card after porting my number. Since installing the new SIM card, I am getting very few of my text messages and am unable to send any. My husband and I spent 3 hours on the phone with this horrible company and all they could suggest was that we do things we had already done, like update the software. In the end, we are out 35.00, spent 3 hours on the phone and only had poor customer service. They offered no resolution, no refund and eventually we were done wasting our time. We are going back to AT&T immediately.
4466645
I would rather get kicked in nuts rather than make yet another call to their customer services.
Takes half an hour until someone picks it up, followed by unhelpful chat and finished by the rep hanging up. That happened three times in a row. Sim card ended up in trash after that. Stay away.
3331534
Ok so I have been with verizon for many years I have had basically every phone you can think of ranging from a flip phone a moto g droid and this phone here my problem with it I bought this phone for 130 dollars after taxes it was close to 140 at the time I was on a basic monthly plan 45 dollars when I switched they made me get on a 65 dollar plan the phone constantly froze there was no flash the signal was horrible and after only three months the phone decided to stop charging all together I contacted verizon and samsung they refused to replace the phone which I had a year warranty on I went and bought the moto g the following day it is amazing motorola is the way to go I have had numerous samsung products and they have all been terrible this phone being the worst of them all I just switched to the droid 3 cause I love keyboar phones where most people get zero service with both my droid and my moto I get plenty of service I would never recommend this phone I tried to have verizon fix it 2 weeks ago for my mom I take it to verizon they tell me they don't even have a battery for it so I tell her my problem amd what happened 3 reps told me thats very common among these phones are you kidding me? I have owned 3 galaxys by far the worst the galaxy s5 is the way to go it may cost a bit more but it has wonderful service if your looking at cost but want a good reliable ohone the moto g is amazing and brand new it cost 100 dollars works way better
3632686
I purchased this phone from T-Mobile along with a plan and was disappointed shortly after I got it.  First, the phone I got doesn't work with after market chargers and I had to order a special charger directly from Samsung and had to pay an additional $30 plus shipping. T-Mobile told me that they received a notice from Samsung that this was a common defect of this phone type.  I only had this replacement charger 4 months before it stopped working too.  The keypad number 0 also stopped working right away and Samsung said that it would take 8-10 weeks to send me a replacement and I would have to mail it in at my own cost.  I do love the keyboard on this phone, but everything else makes me wish I would have waited to get another phone since this one had just come out and they didn't work out any bugs. Pros: keyboard very handy and easy to use Cons: Surfing the internet is difficult, screen is small, I have had tons of technical issues and poor customer support from Samsung, this phone drops calls constantly and I never get service in my house (I live in NYC) and have not had this problem with other phones.  I cannot wait to upgrade from this phone and the only reason I kept it because it cost me $125 and I would have to sign another 2 year service contract to get another phone.  I got ripped off with this piece of junk and I am very disappointed with Samsung after my experience with this phone.
4100303
I knew I wanted to do prepaid wireless, so I did my research and then bought a Tracfone thinking that this would be perfect for me as I only sparingly use a cellphone, and the minutes I did use could be approxiately 10 cents a minute. This happened according to plan...however, when I started the process to port my number from a Cingular wireless phone, the nightmare began. I started with the website, which indicated was the best way to talk to them, where I entered my zip code, only to find that they "cannot process this transaction at this time". So I called the customer care center, and quickly realized that their people cannot understand or speak English. The reps will continuely tell you to repeat yourself, because they cannot hear you, they are having problems with their phones, or you need to adjust your phone. However, you can hear them crystal clear. I've called them from multiple phones, all land-lines, and they still say they can't hear you. It's not that they can't hear you, or that you are not speaking clearly...it's that they don't know English. I know how to talk clearly, I've lived in Japan for a summer, so I know how to use simple words to communicate, but these reps can barely understand that! It's obvious that's why they direct you to the website first.

After finally communicating the problem, they said I would need a new SIM card (the card which apparently contains the info the phone needs to connect to the network). Well, that seemed a little wierd, but I waited 5-10 days like they told me to get my new SIM card. When it arrived on the 10th day, I installed as directed, and then called the "help" center to get the phone activated. They then said that this SIM card too was not correct--they would have to send me another one! I was frustrated, but I tried to remain calm...and I asked to speak to a manager. After waiting about 15 minutes, I was hung up on...So I called again...another 15 min...and finally I was speaking to a manager, but her English was only marginally better. When I told her what had happened, she only said, "Don't worry, we will send you a new SIM card" I said I understood that, but that this one was the replacement SIM card, why wasn't this one working. She repeated her answer, and acted like it was perfectly normal for this to happen...why was I bothering her with this problem, essentially.

So the new, NEW SIM card arrives.  I install it. I call them.

Once...they tell me to wait 5-10 business days for the port to go through

Twice...the website says it went through, but my phone is not yet activated, so they have me enter some codes on the phone...at last I feel like it might work! They tell me to wait 24 hours for the phone to activate

Thrice...the phone never activates. I call and they tell me THE MOST RIDICULOUS thing ever!

"You need a new sim card, we will send it in 5-10 days."

ARGGGGGGGGG!!!!!!

At this point, I'm in awe of their total incompetance. I remain calm. I tell them this phone has had a total of 3 SIM cards--none of them has worked--and I do not want another one.

They put me on hold. They ask for some serial numbers, after I've told them once during this call. They put me on hold again. She talks with her manager. They put me on hold again.

Finally...the answer. The Nokia 1100 phone I bought is defective. They have been having many problems with this phone. They will have to send me a new phone. I will have to send this phone back and pay for it's shipping...but don't worry... I will be reimbursed for the shipping with some extra MINUTES! This is the last thing I want. I want to use up my minutes and BURN THIS PHONE!

So here I stand. I have no working cellphone, because when they ported my Cingular number, the account was automatically cancelled. The Tracfone certainly doesn't work, and I my old number will probably be lost. I will have to wait for my phone to get to them, and them for my new phone to be sent back to me. I cannot cancel everything, because then I will lose all of the minutes I had on this phone.

My advice...STAY AWAY, STAY VERY FAR AWAY!
4814545
Ordered the $100 Pay-as-you go plan together with a SIM card. The package arrived today. I activated the SIM card as instructed, put it into my cell phone, and...ZIPPO. The activation message was supposed to arrive within 10 minutes, it did not. The another option is to contact "customer service". I called and after 40 minutes on hold gave up. Another option is for live chat... Well, there were 26 people in line waiting for that... So I had enough... I e-mailed the customer service that I want my money back. Let's see how long it will take them to reply.
I dealt with SIM cards and pay-as-you go service all over the world, and with the exception of PTEL (which, sadly, went out of the wireless business), the American companies are the worst...
You have been warned...
4520647
I encourage you not to purchase this phone. The only good things about it is it has a good camera and a good screen. Search Sprint's forum and many other Android forums and you will easily see that this phone has major issues that have yet to be addressed.

1. Horrible battery after 30 days. The battery starts off great but is easily rendered defective after multiple charges.
2. The antenna's in the phone are absolutley horrible
3. 3g connection speed are stiffled due to the poor antenna's that Samsung uses in cdma
4. The phone loses its signal where no other phone does even phones that are 4 years old.
5. Youtube and streaming video is useless because the phone fails to gain a good signal to get good data speeds
6. Reception is subpar
7. Speaker quality is horrendous and if you normal talk using the loud speaker you will be very dissapointed.
8. The phone locks up on games and renders most game apps useless.

This phone is another failed product by the manufacture that has a solid track record in producing phones with problems and not providing support or customer service to the end user.  Buy at your own risk and google the many issues you will likely experience.
1570852
I purchased this phone for my mom since she looses and breaks all her phones. Problem is that I cant seem to find a SIM card for it. I have gone to many Sprint locations and no luck what so ever. Yesterday was the last day I was able to return the phone so now I am stuck with this phone which cant be used, cant be returned or exchanged and it will be just sitting there. WHAT A DRAG! Please make sure you call your service provider and order the SIM card at the same time you purchase this phone.
1964511
I bought the KX TG2382B from Amazon. The phone's reception is excellent. The phone worked beautifully for three days until the third handset arrived under a seperate mailing. After setting up the third phone and trying to register it to the base the whole set of phones all went dead and could not be registered and thus did not work. The message on all the phones kept repeating "No link to base. Move closer to base. Try again."  After calling Panasonic and staying on hold for 15 minutes I finally had a nice guy Brian try to help me Case # 14176227  for Panasonic employees out there. And to no avail he could not get the phones registered.  I read on Amazon that these phones had some trouble connecting to the base so it is not surprising I had such bad luck. I asked Brian if he heard of the phones having trouble he said no initially but admitted he has frequent calls from people trying to register their handsets to the base so they could work. I would stay away from Panasonic phones in general.  I wrote the head of Customer Service of Panasonic, Don Iwatani, a letter on another 2.4 GHZ phone that busted and still have not heard back from them after one month.  I use to think Panasonic was the best product and that their reception far outweighs the competition but unfortunately the hardware on their phone systems seems extremely weak.  I will not buy from Panasonic again.
2758880
I've been stuck with a Samsung Glyde for almost a year and it is by far the worst phone I've ever had. My son also had one that was unusable. He ended up just buying different phone and eating the $100. Verizon would only replace it with another Samsung phone, despite that fact that the phone is flawed by design (my son, me, my daughter and my sister all got them at the same time and all have had problems). The touch screen very often does not work at all or brings up the wrong thing. I've missed a lot of important calls since the phone would not respond to "touch to unlock". Verizon's response is that you have to return the phone twice within 90 days before they will (possibly) give you a credit towards a phone that works. Great, and each replacement is over an hour of my time waiting for tech support and waiting for them to configure my replacement phone, which I know will not work any better. My response? I'm switching service providers as soon as my contract with Verizon (that covers 5 phones) is up!
3749520
You'll need anger management and a therapist if you buy this phone. To be fair, it has a fair amount of memory and you can install quite a few apps on it. My experience: I spend more time having to hard boot it after its constant freezing than doing anything productive on it. It can't keep the correct time. Really, would somebody please come steal this phone before I smash it with a sledge hammer and send it back to Samsung?!! As many other reviewers have said: Shame on you, Samsung, for producing this sorry excuse of a smart phone. Too bad I didn't see any of them back when I was looking at reviews on this phone before I bought it. I am now looking for a new phone that is better (Please let there be a better phone! - I am with TracFone's service.)
676239
Their customer service is the worst I have ever dealt with, ever. If you want to be left in the dark,  want to feel unimportant,  want horrible scanning/WiFi experience,  then this scanner and the company is perfect for you. I am fed up with them. In fact,  I canceled with them months ago and they decided to charge my account for the past few months?  I've made claims with but when I called them to cancel AGAIN, I was only allowed to leave a message (and that's if the stupid machine could hear my screams).
3503062
Issues
phone ruines sd card
Bad reception
No software upsate
Glitchy software
Bad return policy
Bad costumer service

I looked up the phone online before purchasing. The only issue anyone mentioned was the fact the reception wasn't good on the phone. I figured thats not a biggie. Well guess what the reception is all right but, why is it that no body spoke about the countless software issues and how glitchy it is? There is no thought process what so ever behind it. It also broke my micro sd (32gb) by corrupting data on it. Then it decided to do a factory reset on me.

 Worst part is this the second one i got from them. The first one i gave back but instead of a return policy of any sort their policy is what ever is wrong can be fixed with free service and a new phone of the same model. Which is retarded and such c$#p. I complained about my second one and the said we will send you a brand new one. I don't understand how they plan on fixing the issue all it does is send me a new worthless phone and which makes know sense if the new phone has same issues. They refused to send me a different phone even a cheaper mode.

 There also hasn't been a software update in years with no plans for a update so your stuck with froyo. Which wouldnt be so bad if it weren't for the countless glitches
3575034
This is a terrible phone.  I've had it for 9 months and I just got new phones from Sprint.  It is slow to turn on, slow to run, and crashes frequently.  You can never rely on this phone.  It even takes a while for text messages to be sent.

While Virgin Mobile's plans are really, really cheap -- the cons of their phones outweigh the benefits of the cost savings.  A cheap plan doesn't do you any good if you can't even use the service.
4876550
I was with Boost Mobile for a little over 2 years, they were great at first but then one day I had no cell phone coverage where I lived. No bars at all for a month, I couldn't even call 911 if I wanted to, after that month I switched carriers. The customer service was totally unhelpful. I had emailed and called them more than once and they could not explain to me why I was not getting any service and they didn't refund my money back for that month. I went on facebook and a ton of other people were having the same experience. I went to their website several times and on their coverage map it showed that I had service even though I didn't. I feel sorry for people who order an expensive phone through Boost Mobile, thinking that their coverage map is accurate only to find out that they don't have and service.