Good Customer Service, Bad Product
598821
We'd had this about 3 months when it went on the blink, which stinks, BUT the customer service was great. I called up their customer support; got through to a real (friendly) person relatively quickly; spent about 15 minutes troubleshooting online; they declared it defective; I mailed in my old unit (at my cost); they shipped me a new unit at their cost. This took about 2 weeks in all. The new one is working great with my Lynksis WRT54GS running DD-WRT firmware. The wireless card is upstairs and the router is downstairs, and we never have issues with the signal. I'd probably buy this product again.

UPDATE: Okay, so our second one went out in a few weeks. When we called tech support they said it was a known issue that if you didn't use the extension (provided with the wireless card) that it would overheat and die. So, we figured maybe the second card was sort of our fault, sort of theirs for not being clear that the extension wasn't optional. So we purchased a third card--same model number--to serve in the interim as we waited for the replacement. And guess what? It wouldn't install.

So basically, we've been on the line with customer service three times for this product. Every time they were polite and patient, and there was a very short wait time. But that simply does NOT make up for a defective product. Sorry, but three strikes and you're out! I will be looking for another wireless card.
304004
I bought this product during an online sale through Walmart.  Everything went as expected - the GPS arrived on time as advertised, and once it had charged up, seemed to work perfectly.  Unfortunately from there on out, everything went wrong.  I plugged the unit into my computer and tried to use the newly downloaded Magellan Content Manager to update to the latest firmware/map pack.  Unfortunately, something went wrong during the update process and completely bricked the unit.  While trying to find a solution for this online, I discovered a number of posts stating that this was a known and acknowledged issue, and yet had not been addressed in over a year!

Finding that out, I emailed Magellan customer support and asked for suggestions.  (I'll rabbit trail here to note that this was the only decent part of this product experience, as Magellan customer support was very courteous and always responded within 1 business day.)  They responded with a possible fix that involved manually installing the faulty map pack.  Long story short, this did not work, and they decided to have me exchange the unit.  I packaged it up and sent it in (note that I had to pay the shipping costs for their own failed product...).

Fast forward to today.  After a total of 3 weeks from shipping the unit in, I've received the unit.  The first thing I noticed upon opening the box was that the refurbished unit that was sent me (again, to replace my brand new unit) has been OBVIOUSLY used heavily.  The casing is covered in scratches, the screen has an inch long scratch running across it, and the back has an obvious shadow from where the case sat in the vehicle mount.  I'm in shock that they would actually send a unit in such horrendous condition to a paying customer as a replacement.

I give the unit one star for failing to meet even basic expectations in all areas.  I would give another half star for good customer service communication, but you can't do half stars, and it definitely doesn't deserve two.
2170929
Ok this thing worked amazingly.......for about a week. Then the screen started to freeze or would just black out all together until I restarted my PC. So I contacted customer service and asked for help.  They where quick to return my email and they where polite but that's where the good stopped and the bad began.

They asked me to
1)uninstall drivers/software
2) run some kind of scrubber/cleaning tool
3) reinstall drivers/software

well the links they gave me where broken. For 2 days I kept getting MySQL errors when ever I tried to click on the links they sent me. I tried them again before writing this review and they did work but by that time I had already packed up the device and began the refund process. I'm sorry but if your going to send your customer a link to follow you should make sure its currently working first. and the product is cheaply made, the short usb cable protruding from the small box you plug your monitor cable into is made of a very cheap rubber. The small box its self is very light weight and flimsy.

So I cant recommend this product. Its cheaply made the software// drivers aren't up to par (if you can find them) and while their customer service rep was polite the quality of the service was just not up to my standards. There are better products that do the same thing. they may be a bit more speedy but well worth not having to go through the problems ive had with this.
4493962
The product worked great for 4 months.  Then the lightning end that goes into the phone suddenly popped off on day - I was glad it wasn't lodged in my phone.  I was prepared to give the product a bad rating but decided to call Belkin directly (since it was past the timeline for Amazon returns).  Their customer service was fabulous and they are sending me a replacement cord.  Defects happen but good customer service really can make it all better.
2825263
It would die for a few seconds randomly every now and then, until it stopped working all together.

10/18/2016 Edit - I increased my review to 5 stars, not for the product, but, for the customer service. Within hours of posting my review of my faulty product, I was offered a refund for my troubles. The customer service for this company is excellent, the definitely care what their customers are feeling and do their best to make sure we're satisfied.
1229121
The Product looks very good, but somehow it defective  most of the company, it worked for a while and die for short of time. Contacted the company and they will replace it.  I give 4 stars because of the customer service did very good job to replace the product right away, i don't have to send it back to them, everything done  via email . Hope the replacement will work. If not i will stop buying from them and will go back to monster cable.
2477135
I ordered this product from Osprey Talon nearly six months ago.  I bought it becuase it was a very good price when compared to the Toshiba made brand.  Also, the product comes with a year-long warrantee.  so I thought, hey-you can't go wrong.

After only several months of use, the metal piece that connected the adapter to the computer snapped off.  i contacted osprey talon and they replaced the adapter with hardly any delay.  but two months later, my new adapter started to come apart.  all of the wiring connecting each piece started to come loose and eventually the adapter stopped working.  when i contacted osprey talon a second time asking for a replacement, they told me they would issue me a refund.  i responded to them, sent them the faulty adapter and clearly stated, in both an email as well as in writing with the adapter itself that i did not want a refund, but i wanted a replacement.  two days later, osprey talon issued me a refund as well as an email confirming that the refund had been made.

This is poor service, poor equipment quality, and the only redeeming factors about this product is that it ships quickly and that you get a warrantee (that needs to be acted upon every few months due to the poor quality of the product).
4284269
This is a great idea but terrible quality and worse customer service for replacement. I have had 3 of these for my diabetic son and have had to return all of them, the process takes over a month each time and Mophie could care less... too bad really, good service could make one overlook a poorly made product. switches break regularly, charge stops when you need it most, I am almost at a loss for words atr the length of time my son will be without a spare battery given his health concerns.... Maybe Mophie will see this and do good on its replacemnt in a more expeditious way.
863792
Horrible customer service. I've left multiple messages for support with no call back as they seem to have issues answering emails promptly. Might be a good product, but not if there isn't any support.
2351048
I ordered a pair of these headphones based on the positive reviews, but after a couple of months they just stopped working. No matter what app or device I played music from, it just wouldn't come through and I had not mistreated the headphones in any way. I reached out to customer service and they graciously provided a replacement pair after I had destroyed the broken ones. Pleased with customer service, I had renewed faith in the brand and product.

Foolish me.

Less than two months later they stopped working again. Same story. No discernible cause or reason.

Don't waste your time with these headphones.

Good, responsive customer service though.
4876735
The product is a good concept, and for some reason I believed the Bissell brand would indicate that it was a well-designed product.

However it has been less than a year and we have had two units of these break in our house in the same way. Both times the wet applicator stops work, thereby removing the mop functionality. The first time this happened we exchanged it, now we are working to return the second one that broke in the same manner.

Customer service has been very very mixed. On one occasion a customer service rep told us it was a piece of crap product and hung up, on another occasion a customer service rep gave us an address of a shop to replace it that was 500+ miles from our house, another customer sevice rep forced us to buy an $18 part to "fix" our second broken unit which of course solved nothing as the unit didn't suddenly work when we put in the new part. Sometimes we reach someone who is helpful from their customer service, then we have to ruin a weekend going to some service provider and waiting for them to tell us it's broken and give us a new one. If it didn't cost so much we would've probably stopped dealing with this hassle.

Terrible product, terrible customer service (mostly), will never buy Bissell again. STAY AWAY
2632423
Decent sound and volume for size, but missing support for the components inside the case, and as a result the buttons and ports on device became misaligned.  Bluetooth connection works well most of the time, but have had issues with skipping, misreading inputs, and not allowing my device to reconnect.

Followup 11/5/15

After following up with customer service, Omaker sent me a new speaker, free of charge.  Good customer service!  The ports have not shifted on the new unit.
Having spent a couple weeks with the speakers, another con I found was the power light does not stay on.  It is easy to forget if the speakers are turned on or off.
2455346
This product was pretty nice originally, apart from the constant flashing of the side LED light (which is really annoying in a dark room). I've owned a few other BT headphones, and this was comparable to other decent budget headphones.
After about two months, one of the sides spontaneously stopped working. I called Philips to ask for a replacement, which was approved- but would take an entire month. Later on, this was changed to a full refund that would take 8-10 weeks to process. Three months for a check in the mail -why?

I asked repeatedly to speak to any sort of manager, and was repeatedly denied. (I was first told there was no manager in the building - which I did not believe- and then that I would not be allowed to talk to him/her.)
Horrible customer service. I will never, ever be buying a Philips product again, and I urge you to do the same.
3824141
This review is about the customer service, but not about the product. The product I received had issues with Windows 7...or maybe my machine has more issues than I suspected. That is still to be discovered.
I tried 2 different drives and had trouble with loading Windows 7, so I returned both of them. The first return was processed immediately, and I couldn't believe how fast I received my new item. The second return for a refund was processed so quickly my wife thought we were being charged again before she realized it was a credit!
4249982
I should have given this one star, but I give this product two because of the customer service. I have had this same switch (except a soft green LED) in my truck for a while from back when a different company sold them, and I wanted to replace it with a blue LED but wanted the exact same switch. The LED burned out, or at least quit working, within a minute of use. The switch still closed and opened the circuit like it's supposed to, but the LED indicator quit working. I submitted a refund request and they granted it very quickly (about 10 minutes).
454874
My tv looked perfect until about I turned it on, then half the screen was back, contacted the seller and right away got a refund. Good customer service, bad product.
1063739
This is an update from my original review. The company contacted me and offered to replace the defective speaker which I have received. I appreciate good customer service and they made good and supported their product.  I do like the speaker and it was reasonably priced for the sound quality. Thank you TaoTronics for taking care of the problem.

I've only had this speaker for about about a month and it is crap! It started out sounding pretty good but now it doesn't charge well and it crackles and sounds hollow. So disappointed! I would not recommend this product!