UPDATE: GREAT CUSTOMER SERVICE!!!
586978
I had an issue with the QC port on this device but Jackery came through with incredible customer service in order to fix the situation. Thanks!
4753885
After I posted my original review about a week ago.  The day after, I received an email from Anker Customer Service,  expressing concern and offering a replacement speaker.  They never asked how long I had the first speaker, they simply put the new one in the mail, scheduled for a Sunday delivery!

Its been awhile since I can recall service that simply said make the customer happy, and succeeded!!

Im a serious fan of Anker as a company and as a manufacturer of quality products, and they stand with their customers, regardless of the amount was spent.

After you experience the products and service Anker offered me, youll be a serious fan as well
4508942
replaced a broken item....good customer service.
4778370
***Updated review:***

While my initial pair of glasses was faulty, the customer service was of the highest level and they replaced them without a second thought and very speedily. New product is working well as of now.
1554237
UPDATE on GREAT Customer Service.
After writing not so nice a review, the company contacted me directly and offered a replacement with a request to let them know more about my frustrations.  Admitted to them a few operator error items that may have altered the effectiveness yet they were very considerate in still offering a very cool new charger.  DEFINITELY will do business again and research my products before yelping.,  :)

Only keeps charged for less than a day, inconvenient when you really need it and the buzz is already gone.  Sometimes it charges my phone and sometimes it just doesn't work at all.  Won't buy another one like this. Though it is very pretty, the flashlight still works and I use it for  playing with the cats.  At least part of it is usable.
519015
Edit to my original review. The company saw my review and immediately sent me out a new battery that is working fabulously. GREAT CUSTOMER SERVICE!!  I am very pleased with the new battery charger and extremely pleased with the companies customer service policies.

Does not charge anything. I plug it into my iPhone, it starts to charge then immediately shuts off. Dont believe I will order again.
1251969
Update:  I heard from the seller and they quickly made everything right.  The small manufacturing defect in the support ring is just one of those things that can happen.  But they replaced it and were very responsive once the correct person had the issue in front of them.  I'm actually quite happy with the product and the way they've resolved it. It wasn't perfect, but that's life, and all things considered I would definitely rather order from them in the future than any other company that I didn't know, even with the small snafu.

Well the ball I received seems very well made.  But the support ring had a couple small bubble defects in the rubber, and when it was inflated those bubbles, which made the material very thin in that spot, burst before it was even used.

I sent an email to the seller and have never heard from them (see update above, they fixed everything and I'm quite happy). It seems like the ball is actually pretty good.  But the small issue with the ring, and the lack of any response from the seller was a little irritating.  They just need to send a replacement and everything would have been great.  So I'm reviewing it.

**Again, they have now sent a replacement and fixed everything. They did a great job rectifying the initial slip-up to the point that I'd clearly chose to deal with them over another company just because now know that a) I really like the product, and b) they fix issues if there are any.
2879694
I've had this for about 6 months now.  In the beginning it was terrific.  Now it doesn't seem to hold a charge for very long.  I don't use it constantly but when I do, I make sure I fully charge the battery.  I expected this to last longer than 6 months.

**UPDATE Jackery Inc saw my original review and contacted me immediately.  They wanted to rectify the situation so they sent me a replacement battery pack.  I am very pleased that the company paid attention to my concerns with their product.  I am also very pleased that their goal is to make sure their customers are happy.  Great company!
3558748
Worked for a few weeks, then the contacts started disappearing...

Update: I'm very impressed how the company works with the clients. I was contacted by the company and asked to provide a detailed description about these adapters. The issue is fixed, I got the new adapters and I'm happy to a customer of this company. I will definitely order from them in the future. Great, very reliable, customer oriented service, people! Keep it this way!
4701366
Just got 2 units yesterday and let them both sitting in the clear 74 degree Tulsa, OK sky all day. One unit seems to be working as advertised, the other will not turn on at all. Will update on after 24 hrs.
Update... Same situation, one works great after 3 days the other not :( update 2-9-17..... Must say customer service with these guys is exceptional. They sent out a replacement unit in pretty good timeframe. I've updated them from 3 to 4 stars. If the lights work as promised, will update again with 5 start if warranted. Update 2-14-17: I must say their customer service is superior. I've purchased my fair share of Amazon items over the years and have had pretty good customer satisfaction, bury must say this company has exceeded my expectations. 5 star service, yes! The product lights have been up and working and they are pretty cool and get the job done. Recommend these lights and a friend had already purchased two units. Can't go wrong with their customer service, and so far the product had performed as advertised.
1347519
UPDATED REVIEW 06/15/17: Upon my initial complaint of my experience with my first item, Rampow immediately offered me both a refund and replacement for the original.  The new replacement is now working fine, and I am satisfied and grateful as a customer that they initiated offering me the refund and replacement for my prior not so good experience. I am now a happy customer and the new one works great! Thank you Rampow!!

Prior review: This was really good and sturdy when I first purchased it, but after a few weeks it is now super weak and falls off whatever I connect it to if even slightly moved :( now I have to spend money on another charger cable
2083812
Updated review:

I changed it to 4 stars as I am impressed with the customer service. Shortly after I posted my review I was surprised to get a replacement in the mail.

I never contacted the manufacture as it was few months I have had it although I had only used it a few time.
They must have seen my review and took the initiative to replace it!
For that I am very impressed!! Hoping to get better results from the replacement!

Original Review:

Used about six times and it no longer works. Avoid!
96945
Original review:
Not satisfied with my purchase, I received a defective product. Tried multiple charge ports to make sure it wasn't the cable that's not working but the cable really won't work.

**UPDATE** (11/22/17):
Great customer service! Reached out to me asap and offered me to try out a replacement. No issues with the replacement and it charges my devices perfectly.
1092607
This is an update to a previous review. In my last review, I mentioned that I was disappointed in my purchase as the water bottle was impossible to close and it dripped excessively. Well, within days of posting the review, Laura from Kanrel contacted me and offered to send me a new bottle, explaining that it sounded like the first one must have been defective. Well, only a few days later I received a new bottle and could tell immediately that the cap on the first one wasn't quite right. Laura was right, my new bottle is entirely better, and i must say, that's some seriously good customer service!
Did I mention that Laura contacted me to make sure I got the new bottle in a timely fashion?

Great company, great product!
1653079
Update: after posting my prior review of this product now contacted me directly and sent me a new device as they were sure the device I had was damaged. They had a lot of faith in their product. I didn't but I decided to try it anyway. I was actually surprised but the new headset worked and sounded great. It's unusual when to get exceptional customer service but this company excels!
145042
Update: after some correspondence since February, the supplier sent me a replacement item. Im going to follow the instructions fully (charging, not submerging in water) and update this review. Giving 3 stars from the original 1 star for customer service.

Unfortunately, this item does not last long AT ALL. I have used it, at max and being generous, ten times and it will not hold a charge. I reached out to the seller and they instructed that I give it a full extensive charge using different cables. That worked, but only for one additional use of about 4 minutes. Very disappointed!
4626672
because of the great customer service I updated my review to four stars very happy customer