Forget about Support from iRiver
599053
Since most other reviews have focused on the good things about this player I will just be quick on that.

The Good:
- UI is simple and much cleaner than other players
- the player is the perfect size - small but not too tiny (it's about the size of a Nano)
- the screen and display are absolutely gorgeous. You won't find a better picture.

The bad:
- After 1 sync, the player crapped out and wouldn't work when attached to a computer
- Fingerprints are unavoidable on the player
- The earphones that come with it are horrible. This wasn't a big deal to me but if you are expecting some decent ones with your player.. you won't find it here.

The ridiculously bad:
- The technical/customer support from iRiver America sucks!!! They have a total of 2 reps in the office and it is nearly impossible to get through to someone. You will wait on a phone cue for 30 minutes and then be sent to an answering machine. Don't bother leaving a message there either because they won't call you back. When I finally did get through and they determined my product was defective, they told me that I would have to pay for it to be sent out and that I wouldn't even get a new player in exchange. This was after only having it for 6 hours and paying expedited shipping to get it. Then I was told they would call me back to make arrangements but that never happened. I am still dealing with the issue but thought I should give everyone fair warning about the level of service you should expect.

If I get a player that works and never have to call iRiver again, I'm sure this will be a sweet player.
3144444
This is a Chinese manufactured radio that is designed and allegedly supported in the USA. Anytonetech.com website states their location as South Dakota. This radio has decent build quality, a big step above Baofeng but not on par with Yaesu. A big reason I bought it was the fact it had USA based service and warranty support, a big plus for a Chinese radio. The issue is that the support is non-existent. My unit had the backlight on multiple keys goes out. No problem, I was within my one year warranty. Their automated website forms for warranty support and contacting customer service are broken. I decided to email support@anytonetech.com as stated on their website with all the information including my Amazon invoice. No response in several weeks. In fact, I activated the return receipt for the email and it looks like they aren't even looking at the support emails. It appears that the 8R series is no longer sold and may be abandoned. Their focus now seems to be on DMR radios. In any case, they don't stand behind their products, so I won't be buying another one.
486059
You would think having purchased 10 MiFi devices from TruConnect over the past 18 months would allow me to get a bit of their attention.  However, it has now taken 5 phone calls over as many weeks to their support in an attempt to get an RMA for a DOA device.  This is on top of having 3 of their techs force me to go through all the troubleshooting steps every time I called until I refused to do so.  I still do not have an RMA, but was promised for the 5th time that I'd receive one by email within 2 days.  Why can't they be issued immediately?

In addition, we called once due to several of our devices going offline for about a day.  The response I got from their tech support was that it could be due to a change in wind direction in the area.  I guess the 5 bars of signal strength on these devices isn't indicative of their connection strength overall!  When I mentioned erroneous emails from them about credit card issues in the past, the problem coincidentally went away in 5 minutes, although they insisted it was the wind direction.

Seriously, although I used to advocate these guys, I'd be hard pressed to do so based upon my experience as of late.  I'm moving us to DataJack.
531388
I bought the Arris/Motorola SURFboard Cable modem 9 months ago. No problems at all, until it abruptly stopped working. I initially thought it was an ISP issue. Called TWCC, and the ARRIS did not respond to their pings. They sent someone over and tested the signal into my apartment. All good.  I paid $125 and the device lasted just under 9 months. I can't return it. So frustrating.
3027127
ALL DEFINITELY STAY AWAY FROM THIS PRODUCT COMPANY WILL NOT SUPPORT YOU IF YOU HAVE ISSUES, THEY JUST WANT MORE MONEY FROM YOU.  READ ON FOR MY EXPERIENCE.  I have over 20 yrs in IT experience, I feel really comfortable installing something this simple.
Purchased product May 2017 for $27 and some change.  Setup was easy, received 39 channels OTA.  Worked good had to run Auto search a few times but still was receiving 39 channels, then in July 2017 was only receiving 3 channels.  Ran Auto search numerous times, same 3 channels.  Went on roof inspected coax all connections secure, check direction of antenna (has not moved since initial install), since I did all this, everything I did prior to installing IVIEW I could rule out it's not my antenna or connections.  Pulled out IVIEW manual for trouble shooting.  Went to their website as manual said and downloaded update per manuals directions.  IVIEW unit recognized USB but did not see any files.  HMM.  Ok maybe bad USB, so I tried two more USBs same results as first USB.  Contacted IVIEW customer support via e-mail and informed them everything I have done.  Jasymne replied telling me do to do update via their website, this clearly showed me she did not read my e-mail cause if she did she would have seen I had already tried that numerous times with different USBs.  I reponded to her telling I did that already, she responded back by sending me the link to their website where I could download the update.  See where this is going.
The company that makes this product has no problem fixing the unit (send it back to them) or sending a new one, HERE COMES THE CATCH, they will need $20 for shipping and handling for a product all boxed up that weighss less than 2lbs or to receive a new one.  I did research before purchasing one of these units and IVIEW had very good results even LiveWire rated it as #1.  Clearly LiveWire tested it and never conducted follow up testing after the product had been in use for awhile.  Very clearly this company is about money and not customer support.  I personally feel they know they have a bad product and hope customers will just forget about it and purchase another device from someone else and not request a refund.  Here is what I found out about a refund, you have to send them everything that came in the package and $20 for shipping and handling.  This would deter anyone from wanting a refund, why pay $27 for a product that goes bad and company says they will refund you, just send product back everything that came in the box and $20 for shipping and handling.
4609862
Started off great - you can read the other reviews for how decent the phone is initially. However within 3 months the phone was getting unreliable: random reboots and acting unstable. Eventually, it shut down and would not power back on. Asus support has been hopeless - I paid to mail the phone back with an RMA, waited 3 weeks and they mailed the exact same device back. It now boots up, but still has the same instability issues - and - the rear speaker came back pushed in, making playing any kind of music or speakerphone calls almost impossible to hear. When I called back, they told me I could pay a nonrefundable $25 RMA fee to swap it out with a new unit. And when I asked to speak to a supervisor, they put me on hold for 30 minutes before hanging up on me. Asus support is hopeless. I advise anyone interested to look instead at the new nexus devices, or anything made by a more reputable company that will actually stand behind their products.
3172645
when it worked it was good. the support from icon /poform is non existant. now out of guarantee and no power at all. emails are not answered and neither are the numerous phone calls. goodness knows what my phone bill will be. endlessly holding on after initial automated answer. I could not speak with anyone. Has this company still in existence?? DO NOT BUY
1908435
I am not happy with this item, but I am continuing to hope I can get it working. I was aware of the limitations in terms of speed, however there seem to be a multitude of other problems. To start with the SOS feature cannot be configured. I logged onto GEOS as instructed and received a code - the code must be entered into the unit to enable the SOS feature - guess what the software does not allow you to enter it anywhere. The web browser feature doesn't not work and there are two conflicting sets of instructions one says to use the Safari browser the other says to use Opera mini - neither works. On the iPhone the connect button works, but it disabled on the IPad. Neither Twitter access method works - a Twitter PIN is required, but Twitter will not provide those to US residents.  The Mail function can send email via gmail but seems unable to receive any email from gmail. In addition the unit is unable to hold a sat link for more than 2 or 3 minutes - even in open flat ground. No link can be made at all while moving. I have ordered aux antenna to see if that helps. The phone appears to work - but I doubt a signal lock can be held for more than a minute or two. Iridium and GEOS provide zero support and the online documents and APP help are a joke.  The user is on their own to figure it out  The unit appears well built and durable but it is nothing more than an overpriced paperwieght.  I am going to continue to slog forward with this device because I have heard some good things - but a return is very likely.

With help from Blue Cosmo I was able to get the SOS feature working. They have provided support on the other issues which I am working through. I will update once I have followed through all their advice.

Second Update. I am in Northern California and have tried to use these device extensively around California and Nevada. It has never worked. Blue Cosmo has not responded to my request for an RMA. I document (via photos) trying to use the device in the Desert at Kelso with 5 bars and an external antenna. No Internet, No Cell Phone, No Weather Forecasts and no SMS. I asked for an RMA after that test in January and Blue Cosmo has just ignored me. Iridium is a reputable company but this device is a dog and there is no support. Don't buy it. I am out over $1,000 for a boat anchor and I am not happy about.
303690
Purchased the product and I have about 25 devices connected. I used Smart connect because it says it is a "Recommended" setting. I constantly had most of devices being dropped from the network. They would come and go. I wasn't able to print, see my other PC's, stream from my iphones to my Fire TV or Roku etc. So annoying.

I called customer service, they have people answering the calls from Philippines or India or so. They can't even hear us well. Forget about us understanding them. After a while, the conversation becomes a mess and no solution found. We start screaming at each other and no respect from the customer service side whatsoever.

I checked the reviewed before I bought this device and saw that it has issues and disconnects the devices. I thought it is a setup issue and could fix it. But,no, it is not a simple issue. The tech support guys don't even know why it is doing this. So be careful.
I plan on returning this device.
4216808
For the past few months I tried to repair my 5big Network unit without success. When I've sent the device for repair to LaCie US, it got psychically damaged, either in their shop or on the way. Although they signed off the package when it arrived at their shop, they never wanted to even look at the device. In short, they did every single possible mistake with this device and eventually send it back to me in very poor packing that damaged the unit even further. There are so many other, cheaper options out there so the support was the only thing that made me buy this product. Now that this is confirmed to be so poor, I would never, ever, ever buy anything from them.
692210
Item works intermittently, Roku support no help at all.
255357
Non existent support from this company.  2 devices stop working after 40 days.  Batteries changed and still don't work.  Email them 3 different times and not a single response.  Avoid like the plague till they can support their very buggy product.
1102797
I live in Japan and wanted a netbook for my regular flights to and from the U.S. The 1005PR seemed ideal, so I purchased one and had it sent to a relative in the U.S. (Most electronic goods can't be shipped out of the U.S.) Naturally, Murphy's Law kicked in and I received one that did not have the Broadcom chipset. The ensuing struggle with ASUS's phone support to get an RMA was so monumentally horrible that it poisoned me against the ASUS brand permanently. (I had to postpone a trip to the States, so, sadly, I fell out of Amazon's 30-day warranty window.) Here's the message I left ASUS on my customer satisfaction survey:

Dealing with ASUS phone support was so unpleasant that, while I think ASUS products are generally of very high quality and have built two pcs with ASUS motherboards and other components, I will never purchase another ASUS product. I bought an ASUS Eee PC 1005PR-PU17-BK that did not have a functioning Broadcom HD chipset. This problem was widespread and well documented by other purchasers on the Amazon and Newegg websites. Amazon even pulled the netbook off its site for a time because of the problem. Regardless, ASUS's phone support reps seemed to have zero knowledge of this, and they did everything they could, including twisting truth into a pretzel, to avoid giving me an RMA. Good going, ASUS. Your phone support is cutting off your customer loyalty at the knees.
4387063
Worse support ever, myne quit working after 11 months. And my buddy had the same one installed it stopped working after 6 month. And their support  is next to nothing they won't even respond back to you.,
3168109
About 6 weeks into using this device and for the most part It works as advertised.
I did have an issue with not being able to make calls to anyone in my town with a 625 prefix. Just kept getting the message "we're sorry, your number cannot be completed as dialed" from the phone companies. I went to online support and reported this. They said they would "open a ticket". 2 weeks later and I didn't hear anything back from them and it still wasn't working so I went back to the online chat support (the only support they have by the way) and they started by asking me to plug it into a different USB port. Given that the device worked for calling everywhere but the prefix area I promplty told them that was not relevent (since I didn't want to spend another 20 minutes performing tasks, tests unrelated to the issue. They informed me they would "open a ticket" again. 2 more weeks go by and I don't hear anything. So I decide to try it for the hell of it and now it works. If you run from a cell phone most of the time and want an inexpensive land line option to keep your cell minutes down this is the way to go. I'd buy it again.
3218420
Overall, I was pleased with the product until it just stopped working.  The fine folks at iRiver have informed me that since I don't have my original receipt (it was a gift) and any valid proof of purchase they couldn't help me even though it was still under warranty.  To add insult to injury, when I complained they were not standing behind their product, they informed me that they would stand behind their product and service the product past the warranty date "IF" I had proof of purchase. They claimed legal compliance prevents them from helping me.  It's amazing they can bend the warranty rule but not the proof of purchase rule.  My proof is I have the player in the original packaging.  Buyer beware....
15794
My microSD card failed. Called Samusng Tech Support. They gave me the run around and did not seem to know how to handle an RMA for a memory card. For 20 minutes they collected all kinds of personal information and then started asking me for the IMEI number of my phones. I tried telling them that this has nothing to do with the phones. Asked to please speak with a supervisor. They hung up the call! Contrast this with my experience with a Patriot MicroSD card. An old one failed and there were no receipts etc. Just wrote an email to the support address. They sent an RMA within 48 hours. I mailed the defective card to them and received a brand new sealed card in 2 weeks. Now that is what I call service. As much as I would like to buy Samsung, I am just not willing to take the risk of not getting any reasonable support.