Some product manager tried to cut corners and lost a faithful following.
591331
I was a loyal user of these pens for many years.  Unfortunately, they have somehow changed this product and the pens skip and scratch like I'm writing with a nail.  Some product manager tried to cut corners and lost a faithful following. I am bummed, because these were once the greatest pens.  Horribly disappointed!
1197716
Many of the companies in the book are no longer there.
2565962
Tech support not real interested in their job . Just trying to get off the phone t his product probably was a head ache for them.
84859
I bought this product while the smart cover had issue and I brought this to their attention.  I was not very happy.

Two things that Invellop did:
1) Fixed the issue
2) Makes sure that their customers get the fix.

That's how you delight your customers and build loyalty.  Way to go!!!

5 stars
1980049
I was sold this product two years ago and my hard drive crashed so I had to reinstall the software. When attempting to reinstall I was blocked at activation. I called Microsoft and was told that the product had been activated 13 times and was blocked due to this. I myself had only activated it twice on the same computer. Microsoft told me this is likely due to the retailer selling the same product key to more than one customer. Now I have no office and I have to repurchase a different copy from another seller. BUYER BEWARE!
3982035
I really wanted to love this.  The concept, the execution, and the delivery were all nearly perfect.  But I had application problems (similar to the previous generation glas.t screen protectors) of having the corners starting to peel after application.  I'm a perfectionist, and I was really satisfied with the way the the screen protector arrived.  It looks and feels beautiful and the packaging was functional and fit the product well.

Once I emailed them regarding my problems they took quite a long time to respond.  And once they did respond, they treated me poorly.  They seemed to infer it was a user error although this was a problem that plagued previous generations of glas.t screen protectors.  I'm not asking for my money back; I really would love the product if it stuck on properly, but I'm just asking for a replacement and they're just making me go through frustrating lengths to even try to get that.

I will update this when I get my replacement (if I do), but until then, I would not recommend this product until they either (1) fix their manufacturing problems, or (2) admit that there may be a problem with some of their protectors and offer a free-of-charge replacement.  It shouldn't be so difficult for consumers to request a replacement.

Update:  I got my replacement, and the problem with the replacement is worse than the original.  Originally, only one of the corners wouldn't stick to my phone, but on the replacement, two corners and a 1/4 of an edge wouldn't stick to my phone.  To add insult to injury, they email me to tell me that replacements are not covered by their warranty, so if my replacement didn't solve my problem then tough luck.

TLDR: I would be cautious with buying this product.  Their products might be great for others, but it's easily visible how they are trying to cut corners in customer service to maximize profits.
4561572
This is the 2nd one that I have ordered but is not as sturdy or solidly made as the 1st one.  The company attempted to find a better one but could not.  In fairness, after sale contact was easy with several back and forth emails.  The company was merely unsuccessful.  If I was rating on their ease of contact and attempts to satisfy, I would have given a 5-star rating.  However, the product this time just did not match up to that of the 1st one.  I need about 4-5 more but will search elsewhere.
3358257
While the four previous Brand-X releases had a consistency and adventurousness to them, "Product" definitely shows obvious signs of Multiple Personality Disorder.

Here, most likely under a lot of pressure from their management (hereafter referred to as "THE MAN"), Brand-X essentially splintered into two bands. The more adventurous half (with Percy Jones in the bass chair and ex Herbie Hancock's Headhunters drummer Mike Clarke), and the "Trying To Have A Hit At Any Cost" half (with Phil Collins and John Giblin on bass) seemed at odds with each other here. The "Phil Collins Half" is seen churning out cheese-whiz pop ("Soho") and even VERRRRRY BAD arena-rock ("Don't Make Waves") and even regurgitated Genesis-lite ("And So To F---").

The 'Adventurous Half" hangs in there with gems like "Not Good Enough, See Me--", "Algon", the pleasantly Pat Metheny-esque "Rhesus Perplexus" and "Dance of The Illegal Aliens". Another odd item is the dual bass feature "Wal to Wal" driven along by a robotic drum machine track.

Listening to this was somewhat difficult for me, in part because of the music and in part for the rather muddy production quality on most of the album.

But anyway, THE MAN may well have led to Brand-X's dissolution in 1980, trying to have it both ways. "Product" does have some worthwhile moments on it, but hardly essential by any stretch.
4370253
There is an obvious, mismatched piece on the busy, printed side which might bother a more fastidious person. They did not bother to match the design, but it is not too obvious for me.
3307254
I had many problems with this product, unhappyly I found that he would be much more of what the product that I received. I had that to the same return to two times product for the same problem.
539681
As corporate managers realise the power that they weild over those that they purport to serve either as shareholders of cutomers their behaviour becomes more and arrogant.  The narrowness of personal value and vision  that got them to where they are, raises no objection to more and more extreme action in defense of their power.  The elevation of consumption to culture that fueled their success leaves them frustrated and unfulfilled at the pinnacle. To give their success meaning, they begin building a new culture based on their shared experience of success through slavish obediance to superiors.  Underneath this culture, oppossition inevitably builds against not only the managers but, mistakenly, the systems of production from which they draw their power.  In the ensuing revolution, the best and the worst are lost together.
2627471
I'm a firm believer in the customer is NOT always right, but it should go without saying that anyone in business should provide a reasonable amount of courtesy to his or her customers. I politely questioned this seller about the product, but instead of responding in a professional manner, I was met with sarcasm. I responded with some clarification and thought I might get an apology or a mild form of "sorry about that," but I never heard from him again.

I thought about whether or not I would give this seller a poor review. It was not something I set out to do, because I'm not trying to hurt anyone's business. However, he had an opportunity to apologize and he blew it, and this attitude shows a total lack of regard for his customers. For this reason I decided to share my thoughts so that others would be aware. I think I've been more than fair in response to his totally unnecessary behavior.
2334939
Good food for thought and guidance around mass marketing/merchandising being a somewhat lost cause and specializing around "tribes" where the product affinity is much greater.  Brought to mind several examples--Subaru, Starbucks and Apple to where the customers are not just buyers but evangelists for the company and products.
3748538
This product required some minor triming of the edges before the back windows would close. Rounding of the leading edge that fits into the window channel fixed the problem. If the product had been tested before production the problem should have been fixed.
579777
Customer service works very hard to keep their customers happy.
2363481
The product didn't fit, even though it had the correct part number.
221641
I enjoyed this book and came away with two observations about a culture that veered dramatically off course. First, Chris Pettit may have been the charismatic leader that was described in the book, but he also was devious and wildly prone to great risks with other people's money. Early on the author describes how his department routinely exceeded risk paramaters established by the company and its board. Only when it was time to balance the books for the quarterly numbers would they pare back the risks. As soon as the numbers were published they would once again ratchet up the risk levels.

This "leader" by his example, sent the message to his entire department that it was OK to bend/break the rules in order to make a larger gob of money. Those who learned at his side went on to become the very people that blew the place up. Some legacy !

The second observation is that at Lehman "Fiduciary Responsibility" was merely a suggestion. Dick Fuld appears to have been clueless about the risks his minions routinely put on the books. He allowed executives to marginalize and ignore what little risk management was in place. He seemed most interested in being socially active in the upper echelons of Manhattan society.

Fuld left the running of the place to an incompetent named Gregory who simply wasn't capable. He was the most dangerous and incompetent type of Corporate manager, self centered, selfish, ruthless, and mean.

Most striking to me is that there is no description of anyone from  management going to the Board, or to the Regulators, or SEC, with their concerns. Although a good many of them knew what was going on and were happy to tell the author well after the fact, not one did the right thing and blew the whistle.

The cowboy and lawless culture, established by its board and senior officers over a 20 year period, doomed this company. It doomed the rest of the country as well.

There are courageous and honorable people who work on Wall Street, but apparently few were senior managers at Lehman Bros.

This was a fine book.