Beware of Gomadic's Lifetime Warranty and Tip Exchange Technology.
595059
I have purchased Gomadic chargers for all my cell phones.  They all performed satisfactorily.  When it came time to use their "Exchange Tip"  technology I purchased a new tip.  However, the new charger would not support my new cell phone.  Now I have a perfectly good charger and a new tip that can't be used.  A quick review of Gomadic's warranty stated "Any product that has reached the end of its product lifetime (End-of-Life) or discontinued shall no longer be covered this warranty."  I currently have 4 chargers that work great but are not compatible with new cell phone technology and that have reached their product lifetime.  My chargers are only two years old!  You are actually buying a new charger each time you upgrade your cell or electronic device.  I buy a new cell phone every one to two years.  You decide?
1959491
I bought this drive because it is rugged and I assumed it would be safer place for my data. Plus it had good warranty (as written on the box).

I was wrong, or there were significant strings attached, on all assumptions:

1. Reliability - three drives died in the row! First drive failed very soon, was sent for repair twice (at my expense) and both replacements failed.

2. Hassle for exchange - first time through, I was asked to do hours of testing before they agreed to exchange it. Significant part of that testing was not necessary and delayed exchange process.

3. Peace of mind - none. By the time drive failed three times, I was not sure I would use it even if I got new one. I needed some data from it (had backup at remote location), and knowing that model is worthless I went ahead and opened it. I knew this would void my warranty, but I didn't care. However, curious how LaCie would react on really poor quality, I contacted them again. I probably wouldn't use replacement drive at all, but I wanted to see would they try to go extra mile after they failed so many times, to know should I bother with other products they have.

4. That showed their commitment to quality - you would think that after three drives failed in the row, company committed to the quality would try to appease customer who spent money amounting to significant portion of new 500gb drive price to ship defective units to LaCie. Not to mention that, if I didn't had other backup, I would be short on 1.5GB of my data... Nope. They didn't tried to appease me in any significant way. They decided to say "you opened drive, we are sorry for inconvenience, you are out of luck". Within their rights, but certainly doesn't qualify as anything more then "we would do only bare minimum of customer care".

In effect, LaCie quality is poor, and their support attitude could be summarized as "this rarely happens, tough luck it happened to you". With canned "we are sorry" answers in one paragraph, and "we can't do anything for you" in the next. It is your money, and if this is your idea of acceptable business relation, you are certainly welcome to work with LaCie.

For me, when I buy RUGGED drives, I care about safety of data and peace of mind. LaCie was clearly unable to provide first, and didn't care about providing second.
3680918
Dishonest company; Buyer beware as they may be going under very soon. They originally promised many features "unrestricted" for free, and later changed their business model to require a monthly subscription  to retain said features. They refuse to support their original customers, and appears to be bleeding money requiring them to screw over old customers.
2588451
I've purchased several of these Foscam based cameras in the last year.  There is a small but viable market for this kind of camera in my area.  The difficulty with all of these cameras is trying to get support when they malfunction.  Out of the 8 that I've had in this line, 2 have had the same trouble.  The wireless just stops functioning.  In each case (different importer and brand name, same Foscam underneath) I went round and round with their support only to get "well if you use the Foscam paid support at the cost of $59.95 they'll help you get it online".

In the case of this particular implementation, their website indicates they provide the following guarantee "Includes one year replacement warranty including parts and labor serviced out of Houston" and "RMA returns and replacements processed out of Houston".  Their support section includes "Full technical support by our support team via email".  Their support team appears to be one guy with a Gmail account, not a good sign.  So far all I've gotten from them is the same response, pay Foscam for support.

The bottom line with all of these Foscam based cameras, and all of them near this price point are Foscam under the hood, is this.  When they work, they work sufficiently.  When they fail, if the return time to Amazon has passed, you might as well throw it a way and buy another.  With a failure rate of 25% the odds are in the house's favor.

This is the last one I'll attempt from EasyN and the last Foscam based product I'll try.
2501272
This lumatek died out after 3 months of usage. Upon contacting Hydroponics Marketplace, they ignored all my 3 emails and local phone calls in LA. They are supposed to honor the 3 year warranty from Lumatek, however they just ignored me and didn't honor the obligation for them to take it back and replace it. I filed a BBB online complaint and that was also shut down for the reason "outside of return period". Bunch of BS honestly. Lumatek is now taking care of me directly. They mentioned this company has had several complaints about this type of situation. Never ordering from this company again.
99028
I had one for a few months late spring/early summer this year as thats how long it took to get my money back and the money for repairs to my Pebbletec stairs that this unit damaged. I do not recommend you purchase any robotic cleaner from Maytronics until they fix the design error that causes the unit to sit in place with the treads working away at the step edges. Maytronics was the most painful company I ever dealt with to acknowledge the problem and used many tactics to avoid working with me, blaming me, blaming my pool, ignoring me, finally acknowledging me after I filked a formal complaint with the BBB (they are not registered with the BBB by the way), asking me to document again and then send my unit back for testing, ignoring me for over a month again, then offering to pay for my unit and pool damages (damages cost more than the unit) only if I'd sign an obnoxious legal document preventing me or anyone I knew from ever stating anything negative about Maytronics (I refused and they took the gag order out). I even offered to help them fix this design error (30 years systems engineering) as I was more interested in getting the design fixed so I could continue to use it as it worked well other than the damage areas it was creating, but they ignored me apparently hoping I'd go away. If this design error was fixed so it could detect when it was stuck or not moving so it wouldn't spin in place peeling or wearing away the step edge with its treads spinning over the edge, this would be a very good product as it cleans the pool well. Waterline is OK but as it cleans it get heavier and doesn't get up to the top as well but well enough. However dealing with the manufacturer in the U.S. was so painful and insulting I doubt I would ever buy another product from them. Just my opinion, but I'd recommend if you do buy this product that you document well your pool before using it as I'd expect over the coarse of a couple months you will likely see deterioration of any place its gets stuck (i.e. steps primarily, yes they will tell you it doesn't do steps, well it doesn't stay off them either). Then be prepared to be persistent as you'll likely have to go through the same cycle as I did. Read BBB for complaints and you'll see some unhappy customers with the company that eventually went away as I'm sure they signed the gag orders in order to get their money back and pool repairs paid for. Oh yea and the BBB is located in the same area as Maytronics USA, as I saw my complaint disappear from the BBB web site, not sure how that happened. My review has nothing to do with any vendor selling their products as they seem to be under a gag order as well and appear to have been told to stop talking with you once you threaten legal action if needed. Its too bad really that a company that has been making robotic cleaners for so long, has such an aggressive customer service position that they destroy the customers desire to ever do business with them again. I hope they make the changes in design and customer service attitude, but then I'll never know.
1911971
I am an actual user and I do NOT work for the company - Dr. John Polagruto, find me on the internet.

Our 400 model has squeaked when we walk on it from day 1 - not sure why, as we have it over a carpet pad to keep out the dust. Now after 5 months, the elevation mechanism (motor, sensor - does it matter?) has stopped working.

We bought the treadmill from SportsAuthority with an extended warranty (will NEVER do that again), which only activates after the first  year of use. Thus, if a problem arises in the first year of use you have to use Proform's warranty service which is very poor. Both their website and telephone customer service is strategically designed so that you will go elsewhere for service. For example, to have a service tech come out to install parts THAT MAY BE UNDER WARRANTY will cost $150! Are you kidding me?

I purchased their product on good faith that it would work as least for one crappy year without major hiccups. But, have now discovered that even if the device implodes, parts may be under warranty but to install those parts will cost me money. Obviously the parts have no real value and their intent is to make the money of service costs: I make not moral judgement against this shrewd business practice (I get it), but it's shameless capitalism to the extreme. Never again.
2862605
When I first got my Fitbit, I was very happy, worked great and performed great.  However this product doesn't hold up over time and the warranty is a COMPLETE JOKE.  The band is the first issue, cracks easily, isn't designed for any abuse.  Then about a month ago, I cracked the screen at work, I have NO idea how it happened.  I could still read the display but it needed to be fixed.  I contacted the warranty company and they told me to send it to the with the charging cord.  Within a few days they notified me that the damage wasn't covered, my Fitbit had internal damage(at which point I asked what that meant several times by email and NEVER received an answer).  Im not sure exactly what that means, it worked fine, just had a cracked screen.  Im extremely upset about wasting money on a warranty that is useless!  I would STRONGLY suggest you stay clear of this model Fitbit and STAY FAR away from Square Trade Warranty.
3140417
Bought these back in Jan of 2013. Just 7 months in and still within the 1-yr warranty period, an intermittent open/short occurred at the 3.5mm plug. After 5 attempts to contact xeport, by amazon and me, not one response.
Today, I spoke on the phone with an amazon representative who told me that xeport stopped selling on amazon.com back in May. OK. However, I still see their product advertised on amazon and can still place an order for it via amazon and still pay for it via amazon. Whether intentionally or unintentionally, I was lied to today.
So, dear buyers, beware. Expect no warranty service when they fail, and they certainly will fail, because you will have no warranty recourse. I'm out a pair of earphones and about $35 (including shipping).
2735349
I bought a magic jack about two weeks ago. The quality is spotty. Sound to other person fades in and out. But most importantly, I had to speak with three different customer service agents (online, of course) ...  and I got three different answers to a support problem. When I finally got someone on a higher tier, he said that I had been given incorrect information by one of their customer service reps (they work from their homes), and that the company would not stand behind the problem resolution offered by their own employees. We're talking $20 here, but even their higher tier support people don't have the authority, or the business sense, to back up their own employees. I was told that the "offending employee would be sanctioned", but that the company would not stand behind the solution that was proposed to fix my problem. I think they just don't care what the customer thinks/experiences once they've made the sale. It was like talking to a rock. Their "customer service" is an oxymoron. No wonder American businesses are having a hard time competing in the marketplace, if they don't back up their own words with actions. $20 is worth more than customer satisfaction. I'm glad I saved the transcripts of the service reps "chats", where they acknowledge their own mistakes, but refuse to "do the right thing" with the customer.

Oh yes ... if their product fails, they offer a "free" replacement ... for which they charge about $10.50 for processing. The ultimate insult.

I write and edit for a living. While chatting with their so-called higher-level customer service representatives (Ermin and Rosey), I pointed out that I even discovered a typo on their website ... as I do on most web sites. He asked me where it was; as if they expect me to give them my expertise for free, while they rip me off with charges for a "free replacement." Get real.
3924443
I have had two total failures: my first device arrived DOA in August, 2014.  After a lengthy and cumbersome replacement process (see below), I ordered another device in March, 2015.  This one worked well, until 3 days ago when it just completely died.  So back through the process again.

I have several other Withings devices: Aura, blood pressure monitor, scale, all of which work well and have since I purchased them all over a year ago.  I was hoping for the same level of reliability from the Pulse activity tracker.

When working, the device does what it is advertised to do.  My low rating is based on one dead unit, a second unit with a 3-month lifespan, and the ridiculous hassle and customer cost to get warranty service.

I ordered both devices from the manufacturer: Withings, as their price and shipping were the same as Amazons at the time.  Big mistake.  Here is Withings warranty protocol:

1- Check the online FAQ, which says to charge the battery first.  If that doesnt work, go to step #2.

2- Send an email and wait.  There is no other way to contact Withings.  No phone line, no contact information, no customer service/support mentioned on the website.

3- AFTER getting a response from Withings, you send the device at your expense to someplace where they allegedly verify the device never got wet, either from water (washing hands perhaps) or sweat.  THEN if it passes this test they will contact you about replacement.  All this takes about two weeks.  Then they credit your original purchase to whatever account you charged it, and YOU HAVE TO ORDER ANOTHER UNIT as a new purchase.  Odd.  The one benefit to this is that you receive a full new unit with strap, clip, charging cable, box, etc.  So you now have one device and two sets of accessories.

Would I buy again?  No, not a very reliable device for an 0-2 record.

FYI: Withings is a France-based small private company founded in 2008 with a USA office in Lewes, DE and listed office phone number (302) 261-2618.  Withings in 2013 received about US$30million funding, and the company enjoys a positive reputation in technology-based fitness tracking.  Sadly, my experience has been less than positive with the Pulse O2.
2207438
The product was ok but the customer service was not. The better product and customer service is Armorsuit. I have used both and highly recommend Armorsuit over Skinomi. Read the warranties and you will see why I choose Armorsuit.

Skinomi Warranty:

The Fine Print

Our Lifetime Replacement Guarantee applies to any properly installed TechSkin film that have become scratched, torn, or damaged while protecting your device. It does not cover drops, falls, or damage caused by impacts, shock from dropping the device, acts of god or other natural disasters.

 *Proof of purchase required to qualify for the Lifetime Replacement Warranty. Skinomi reserves the right to refuse any Lifetime Replacement Warranty claim for products that were not purchased directly from Skinomi or one of its authorized dealers.

 **The replacement guarantee does not cover installation errors including air bubbles, dust or dirt caught underneath the TechSkin, and improper alignment of the film on your device. Please follow the installation instructions carefully when applying TechSkin.

Armorsuit Warranty:

Here at ArmorSuit, we stand by our products and value our customers. Our products are proudly made under the highest standards of quality and workmanship. That's why all ArmorSuit MilitaryShield products are backed by lifetime replacement warranty. We will replace the product for you, whether it's defective, scratched, or accidentally damaged. Even if you make a mistake during installation, we will help you get it right. Either way, you will never have to worry about your precious devices going unprotected. We will make every effort to provide the best solution and ensure that our customers are happy.
2351007
PROS:

(1) Excellent warranty service provided by APC / Schneider Electric following initial failure of unit after three months of ownership
(2) Stated three year warranty
(3) Smart, stylish unit
(4) Ethernet based connectivity
(5) Fully compatible with Ubuntu APCUPSD software (installation very simple)

CONS:

(1) Entire unit failed after three months use
(2) Power cut off by unit failure
(3) Battery of replacement unit failed after eight months (eleven months following original purchase)
(4) APC / Schneider Electric refused to replace failed battery on replacement unit, told me that replacement parts were not covered by the original warranty AND told me that I should continue to use the failed battery even though it provided no backup and caused the unit to beep repeatedly. After I pointed out the complete absurdity of their response (in three or four separate emails), they then shipped me a replacement battery with a paid RMA.

I run a UPS in order to insure uninterrupted operation of my server and related networking devices. At a practical level, I have had maybe one or two hours of actual outages in the past five years. So when my three month old UPS failed in March 2013 and, in doing so, shut off power to all of the connected devices for several hours (until I came home and heard the beeping in my office), I was not particularly happy.

APC / Schneider electric worked with me to promptly provide a replacement unit which cost me nothing (other than the return shipping costs on the defective unit which are not covered after 30 days). I considered the support following the initial failure very effective and professional. When eight months later the battery (supposed minimum life: three years) on the replacement unit failed, I had a completely different (and quite unexpected) response as noted above.

I can't escape the reality of two major failures in the first year of the product's life. I have owned maybe a half dozen different APC backups over the last 13 or 14 years and never had this kind of experience.
1281811
This is not about the product its self but about Techsmith the maker of this software. I bought the version 11 and used happily for about 5 months then they came out with their version 12, then on version 11 became dysfunctional, when I call their tech support they said I have to pay and get version 12! there was no disclosure that states this software is for limited time I highly recommend all buyers to be aware of this scumbag company called Techsmit. I definitely Do Not recommend buying their product!
1252549
The build quality and reliability of this company's products are TRASH. They only supply a 1-year warranty on all their products. And as normal, the product becomes defective after the 1 year warranty expires. If they actually expect me to buy a brand new product from them every 13 months, then that means they expect everyone to subscribe to their scam, which I absolutely refuse to do. I will NEVER purchase a product from this company ever again. I will instead switch to a very expensive company that focuses on supreme build quality.
571575
It worked fine for about 4-5 months and then the mini usb connection had some issues. I have press the cable in really hard to get the battery pack and the phone charging. When I tried to claim warranty, I became aware of their scam. They say that they have "limited" warranty on these cases. What this means is that you need to pay them $7.50 for "processing fee" plus $7-8 for shipping the case back. This is ridiculous. They expect you to spend 3/4th the price of the product to get it fixed. What kind of sense does that make. Don't trust this company. They are out to get you.
1932478
I bought one of the first models of these and enjoyed the relative ease of programming via the computer.  Fast forward a year or so and I bought a new component that I needed to add.  I was forced to "upgrade" the firmware on the device via their online system.  Immediately after the forced update of the firmware, the device was bricked.  After contacting the tech support, I was notified that I was "eligible" for a replacement at half price.  What a scam: brick an older unit and force the consumer to purchase a new one.