Product Great; Shipping a Nightmare
585378
I ordered these for my daughter's 4-yr b'day party as scavenger hunt bags/favors.  I placed the order 3 weeks in advance thinking I had plenty of time.  I was very wrong.  The supplier based in California (I'm in NJ) and shipped via the USPS.  The items arrived the day before the party, too late for me.  I had already reordered through a different supplier and paid for overnight fed ex.  Numerous calls to the USPS resulted in major frustration, lack of knowing status, and terrible customer service.  On a positive note the back pack is very well made, absolutely adorable, and available through several suppliers.  So only advice is to rush the shipping if you have to have by a certain date.  I will never again rely on the USPS for my shipping of orders.
1604023
Shipping took forever! Great product, though.
2840447
Love the product but it took forever to arrive.
1677473
Product is great, but the packaging is piss poor!!
2020675
I love the product!  Being the eco-friendly crazy I am, I was delighted to find a bamboo bathtub caddy. It is perfect for any bathtub (normal sizes) when you want to read a book or drink a glass of wine. It is very sturdy and adjustable.

Unfortunately whoever was shipping this item decided to put it into a huge box with brown paper, which was all a waste because the product was in its own box when I pulled it out.

This item could have been shipped in its original box without wasting a box and packing material. This upsets me, I / we should have an option to ship in original box! What a waste....
4366101
The product itself is just great, my son loves this flavor and it cooks up nice and hardy. I do however, have a complaint about the packing of my entire prime pantry order. The order included several bags of snack foods and many boxes of oatmeal all of which arrived greased stained and covered in mashed doritos and smart food popcorn as well as busted boxes and packets of oatmeal. Very disappointing and quite the mess to clean up. I will be giving second thoughts to prime pantry delivery in the future.
4394721
The shipping and handling is excessive.  Otherwise the product is just fine.
3194554
This product is great!  It looks nice, I can change the garden flags easily and they stay put...even in 40+ winds (we had a bad storm post purchase and the flag was still there in the morning!).  Only issue was with the shipping.  It was packaged so poorly that the legs were bent during shipment.  Since I wasn't present when it was delivered, I didn't want to deal with the hassle of returning it so I bent it back into shape.  If you're not likely to do that and want something that's in tip-top shape when it arrives take note; you may be in for a disapointment.
3025705
OK so let me clarify, I love these fences: they are rustic, beautiful, and last for years. What I hate is the packaging. I ordered six of them at the same time, and was surprised they did not come in the same box. I received six gigantic boxes in the same delivery, each containing a single fence unit wrapped stupid tightly in a fantastic mass of plastic and packing tape. It took an annoying 15 minutes of concerted effort with scissors and a box cutter to unwrap each one. The pile of waste was truly phenomenal, enough to make me truly ashamed to have purchased this product online.
4437617
If I were rating this product I'd give it 5 stars.  It's very well made and we look forward to using it in our new kitchen.  However, the delivery was terrible! We received this item a day after it was promised.  When it did arrive, a corner of the box was wet and broken through.  Inside the box, this heavy item was basically unpacked, except for two inadequate sheets of accordian-style papers floating loose around the items in the box.  When our contractor began to install, we discovered that there are no installation instructions, some screws are missing, and the metal parts were so abraded he thought it was a used item.  It was not sold as used, and I suspect it isn't actually, but rather was so beat up during shipping that it looks used.  This is a very well-made cabinet organizer, which we purchased because of the company's reputation for solid construction.  Because of this, and because we can't stop construction in our kitchen to find a replacement and get it installed before counter tops go in (and thanks to online instructions and videos), we will keep it and install it.  However, I am very upset with the shipper and want to lodge a serious complaint about this kind of delivery. It's certainly not what we expect from Amazon.
272264
We love the product. No problems with that. I hesitate to give lower stars because I don't want it to reflect the product. However, the shipment arrived all beat-up. Really, I'm surprised that none of the bottles were broken. The box was torn and mashed up. Even funnier, it was ordered as a gift! haha!
1154098
Love the product, but it took about a month to arrive so that was annoying.
3658289
Packaging was severely damaged, but the product was great.
1596512
Overall, the product was great, but the free shipping wasn't.  I took nearly 3 weeks to receive the item--also there was very little tracking info on the USPS.gov shipment status or it reported the same status (being at the same location, for over a week without movement).  Usually I receive my items quickly from Amazon.com, hopefully, this was just a one time occurence.  Otherwise, I enjoy the product.
1804425
My husband and I love this DVD rack. It's very spacious, but compact, using space efficiently building up instead of out. The directions were a little tricky and we had to take it apart and start over a couple times, but once we were on the right track, it was very easy to complete. Whole assembly process took us 1-2 hours but if you get it right on the first try, it could take under an hour. There were two screws we couldn't put in and I think it's b/c the corresponding holes they were supposed to be screwed into were drilled in the wrong place. DVD rack still works, and I doubt those screws will be missed, but time will tell. When empty, the rack feels a little unsturdy/shaky, like it might fall over and be torn off the base, but once we put stuff on it, everything is fine. Overall, we really love this product so far.

As for the shipping, I might be wary purchasing from this seller again b/c they did not ship the product until well after the expected ship date. They took so long, in fact, that I became concerned we had been swindled. And even after they claimed they had shipped it with ups, it still took over a week for the package to get into ups custody. I guess they purchased a shipping label but hadn't actually shipped the product yet. Despite the fact that we got this about a month later than we were promised, the product itself is very good. You will have to determine if the value of a good product is worth the worry of terrible shipping.
1873286
Great replacement for lost box.  Shipping was expensive, though.
1204990
Shipping & Handling cost is too high.
Can you support a way to reduce these cost when next time to buy?