The bike is nice but had no manual for us to instal the ...
580241
The bike is nice but had no manual for us to instal the parts. We had to take the bike to Dick's so they can assemble it.
2723832
Bought two bikes and had to assemble them from the box. I echo similar remarks in that the bike is pretty good, but there is NO customer support whatsoever. What really irks me is that they say many times on the box and on almost every page of the TERRIBLE owner's manual to call this toll free number if you have questions. It keeps saying DO NOT RETURN TO STORE. I had a problem with the assembly where I couldn't tighten the stem and shaft to the bike frame. It wasn't lined up properly so the 6mm wrench wouldn't fit. Every time I called the number I got a message saying, "We're away from the phone right now. Please email us at blah blah blah."  Here's what I say: "If you're going to put a toll free number all over your box and in your manuals, then answer the d@mn phone!!!"  I had to take it to a bike shop and they showed me how to fix my problem. Another thing the company needs to do (I hope someone from their company reads this... if they are still in business) is to put more protection around the frame where the name of the bike is labeled. There is protection there, but not enough. Both my wife's and my bike had holes punch thru the styrofoam in the same spot resulting in a scratch and a ding on the main frame. It's crappy to pull a brand new bike out of the box and have a ding on it. So to summarize, we finally rode the bikes for the first time yesterday and really enjoyed it. The company has a good product, but it takes more than that to have a good company. My advice to the company:Totally redo your documentation. Redo both your assembly and owners manual. Put a section in there on how to shift gears for those of us who never had bikes before. Answer your d@mn phone. My advice to you: I LOVE Amazon, I really do. I buy almost anything I can from them. They save me so much time and money I am loyal to the utmost extreme, but if you want to buy this bike try and find it already assembled at a bike shop. If you can'y do that, then take it to a bike shop and have them assemble it for you and walk you thru all the steps on how to properly ride and maintain it.
3887912
I was satisfied with the overall quality of the bike (once i figured out how to put it together considering there were no instructions whatsoever) but it rides well after you make a few adjustments
1997838
Nice bike. It comes partially assembled. Our handlebars were assembled backwards so I had to take them apart before I could put them on the bike. No big deal. Haven't ridden too much, but the little I've used the bike it seems comfy.
94052
Great bike! My husband even steals it when I'm not using it.
Please note it doesn't come with any tools for assembly.
2689024
looks like a decent design, materials seem ok, so if I had to guess it will do the job its set up to do at least once.... however, there are no install instructions and haven't found anything definitive scouring google and youtube videos on-line so....I'm left trying to figure it out...perhaps I will make a video when I try to install this on her bike.lol
3590365
What is more frustrating than receiving your purchase with missing parts. We were excited to receive our bikes for a weekend outing with friends and cannot assemble this bike due to missing parts. Fortunately, the missing part was the front quick release skewer which is commonly found at bike shops. But the fact that we paid a professional (who was fantastic) to come and assemble our bikes and he was not able to complete the job due to these missing parts, is very irritating.  1 star, Mongoose. Improve your inspection and packing process in your China factories.  We may r-review on performance of the bike later. But for now, it's the big thumbs down!
2195230
The bike is great.  It arrived damaged and without any assembly instructions. This was a replacement for a prior shipment that arrived with more damage a missing parts. Once I fixed the crushed stearing tube and figured out assembly on my own, the bike is actually great.
1952732
Beautiful bike when assembled. We had a hard time with shipping. Our bike came with the seat missing. It was such a hassle trying to coordinate a pick up with them to return the item. I ended up having to take the package back to ups myself. Very disappointing. The bike makes an annoying squeak every time she rides it. Very loud!! Had better expectations but my 3 year old loves it.
638897
IT is a good bike but the instructions to assemble it are really poor. In fact the instructions are generic and not specific to this bike.
2592691
Great bike, but the forks were too narrow for the tire and we had to use some muscles to make it right
3121448
This is a GREAT product but the bigger problem is  no manual, I contacted them my email and they stated they are working on it but still waiting..
763700
When I received this bike the box did look a little bashed and had holes in it. However the bike seemed to have faired well in the travel and was not damaged. As expected the bike arrived in pieces. However although there was a general how to take care of your bike and other essential items of safety booklet there was not any instructions on how to put the bike together which I found a little surprising. I have not had to put a bike together as I have bought them already put together. In many ways you can figure out where the seat and handle bars go however it would have been useful to have been able to confirm that I was tightening the right bolt and that it is simply the tightness that holds it together and nothing else. The box came with the items needed to get the bike together. I just needed a screw driver to tighten the screws for the reflectors. This bike is what it says it is in a Cruiser. You are not going to go off-roading up hillsides and down dirt tracks but riding along on a road and a slight hill will be great. It has you in a lot more of an upright position which is not something I am used to but I can see that a gentle ride around would be very pleasant. I am not used to having to pedal backwards to brake. This can mean that when trying to start off the pedals are not always in the best place. tt takes a little practice to get used to the braking but once you have done it a couple of times it is not too bad. These are classic colors and I like the look of the bike. The seat is ok, not the best seat I have had but as bike seats go I am not going to complain. Overall this is a nice bike that will be fun to go out round the neighborhood with my kids.
1623900
Bike did not have a kickstand. Now I don't have to pick it up off the ground as often. Adjustable length to accommodate personal preferences.
1712729
I purchased this to raise the bar and hopefully help alleviate some of the wrist pain my wife is having while riding. Component has nice finish and appears to be built very well.  The biggest drawback is that there are no instructions on installation or torquing the fasteners, and since the fasteners are small (~6mm) and threaded into the aluminum extender it is important not to over-torque.  My bike had 6 n-m (newton-meters) stamped on several other handle bar components.... so I used that as a guide for this Outerdo stem extender's bolts.  So far so good and after our first ride I will increase this rating if all goes well.
83132
Had to take to bike shop to have it thoroughly adjusted, prior to it being rideable. They should offer a coupon to have the first ride adjustment.
4292463
The bike is great, the problem is my daughter is just a little too small to get the pedals all the way around. She is a small 3, but she will be able to ride it very soon. She plays on it now and the bike is well constructed and very nice looking. I am very pleased with the purchase. I would agree with some of the other people that have said the instructions are NON-Existant...because that is true. Most of the assembly however is obvious, except the handle bars, which you have to tighten slightly before you put them on (otherwise you end up tightening forever, not sure if you are making any headway) and then start to tighten again once you have inserted the handle bars into the frame. At least that is how I did it and I had the bike assembled in about 45 minutes.