product didn't work but good company
593844
I have two nokia e71 phones and when I first ordered the product it didn't work for either phone.  I left a review stating this and the OEM shop contacted me and refunded my money and sent me a new one.  Unfortunately the new one didn't work for either phone.  But the OEM shop did go out of their way to try to make this work for me.
1345971
I bought this quite excited about being able to fix some of my many, many damaged discs.  I put 5 discs through hoping for the best.  I don't think a single one was made playable.  The response from the company was quick and they were nice but a product that doesn't work is still a product that doesn't work and Amazon quickly refunded my money.
1821221
This item didn't work.  I hooked it up to make my new dvd player compatible with my old tv, but I got no picture.  It was sent back; the return process, however, was smooth which I think is the real measure of a company.
1931092
My product actually did not work when I received however I reached out to the email / warranty info provided in the box & Jermell helped me solve my issue and sent me a replacement! Thanks!
3672814
Product did not work correctly just contacted customer service.
1716352
I got this  it didn't work the company sent me two nether worked
 the company did everything to please me so I rate the product a 2 but the company a 10
2290554
It fell apart when we opened the box and it took some finagling to get it put back together and get to work but it does work.

***Update***
The company got right back to me, offering a replacement or a full refund.  They were great and easy to work with.  Very Happy.
4652744
Bluetooth didn't work but they offered me half a refund so makes me happier about the product.
4099815
When I recieved the product I went to try it right away. After examining and checking the product thoroughly, I found that the item doesn't work without being connected to the computer. I was contacted by the Sales Manager who provided good customer service, and in an act of good faith he has agreed to provide a full (100%)  refund.
4555973
This product did not work - that's kind of OK but when I wrote to the seller to and rather than expressing any concern, they wrote back saying "Thank you for purchasing our product..."  no mention of the defective product.  My feeling is if they can't read an e-mail saying the product doesn't work - why would anyone buy their product?
601636
The people at eForCity were very, very, helpful. Unfortunately, the phone batteries they sent did not work. Two never worked at all, and one worked for four days. They did refund my money. Very pleasant to work with.
337511
Did not work for me but customer service is excellent 4 stars for customer service minus one star because the item did not work as i was hoping. not their fault though may work for someone else. Plenty of very good reviews
1173575
Good product. Unfortunately it did not work for our application.  Company customer service was great trouble shooting before finally telling me to return since we could not get it to work they way I needed it to.
4374029
The item worked great after contacting customer service. They were very helpful and solved my problem when the inital setup did not work.
3913390
Order two of these one came in not working well, the company gave us no problem to send back and exchange..
2664802
One did not work, I was offered either a refund or a replacement, I opted for the replacement which arrived promptly and did work.
1767831
Customer service seems great, this product had 3 ports that didn't work.  They are very pleasant to work with and do try their best to make their customers happy.