Hopefully they supercede the customer service they spaak about.
598802
I have only had this product in use for less than 2 months. They had said there was a "new waterproof base." This was not the case for the one I purchased. I had noticed it had started to fail working even though when I pressed the on button on top of the device and it would flash as if I had proper power from the batteries. I went to change the batteries and I found a large mass of rusted battery acid on the fourth battery counting from the left. I used to run a battery store for Sam's Club and I am very knowledgeable in erosion due to water and batteries. The negative terminal was so badly eroded I actually tried to use a soft mixture of baking soda and water in hopes of cleaning the terminal but the negative end of the terminal literally broke off due to erosion. I do not use cheap batteries. I pay for more expensive batteries due to seeing how bad the failure rate out of cheap batteries are. I am not saying it is all about brand name, I am just stating I have sold both and know the more expensive of the two are a better product. I am hopeful to be contacted and given another device because until the break down I was actually about to purchase 2 more units as gifts for family members for Christmas, It really worked great in the beginning but the test of time wore it in to the point of not being capable of any use. I really did enjoy it when it was working!! If the seller would like to reach out I can be contacted at jbl123fit@yahoo.com
Thank you!
I will add pictures if I do not get a reply.
3617545
It gets to the core of customer service. Not  too much details concerning other parts of running a dental practice.
3699155
Aftern pointing out my disappointment in their packaging, OEM contacted me and explained their approach and provided a small credit against my purchase.  This is good customer service -- OEM will get my business again.
3949032
Iove it. It restores controI to the customer and stops the taiI wagging the dog with unwanted interventions and refusaI of services on geographic grounds.
4098837
Hopefully it will hold up, quality doesn't seem to be all that great.
1206973
I found it to be extremely difficult to deal with the returns dept., in as much as they seem to have an attitude that the're
customer is not always right. This is a concrete foundation in any and all businesses. THE CUSTOMER IS ALWAYS RIGHT!!!!!!!
165607
Nothing wrong with the boot itself, it's trying to deal with amazon customer service regarding being charged fees and being a prime member. I just called them, the girl at customer service was whispering and laughing when I was trying to explain the reason I called. She then asked what was wrong with the order, something I had already told her but she was so obviously too busy whispering and having fun in the background so she never heard me.
 And not only that, when I asked to speak to the supervisor the idiot kept me on hold for several minutes. I finally had to hang up.
Very, very poor service from a company who prides themselves with good service, ha!
I will be looking in to this further, and if need be, file a complaint.
2236767
They did not show up on time as promised, but their customer service called me and explained the glitches they were dealing with. They even are including some extras for my patience with this matter. If the quality of the lites is as good as the quality of their service, will certainly get a 5 star rating.
2535027
And now a charge will last a day or so.  Before charges would last several days.  FYI.
3321614
I am sure their warranty is good, and the people you eventually reach on the phone are nice, but their wait time SUCKS.
Trying to get through to them is tiring.  It takes forever and I hate their electronic voice switching system.  Press 1 if  you are bored.  Press 2 if you have died from waiting too long!

I really hope they read this and DO something about their phone service.  I am sure their warranty service is ok, but I was unable to live long enough to find out from them where I would take my stuff if I had a claim, and I still don't know
4805242
Just to update on the customer service or rather nonexistent customer service and the product. The coffee machine and the coffee product has performed great. Just for information we are close to a Target store and that company carries a very good selection and at reasonable prices.
Now for the customer service all I can say is don't rely on service from this company(Tassimo) It is too bad and with regret that I write this as I have never experienced such a total lack of regard for the customer here. I guess since the machine in made in Salvenia that is how the customer service is run, or not run.
I would be really happy to hear how you have encountered help in registering  your coffee maker at their site?

We purchased the Tassimo 45 system after several hours and a couple of days research and felt that this would be right for us.
This family is husband and wife, early 70's and really coffee drinkers. Both husband and wife enjoy coffee and do frequent Starbucks several times a week. So this seemed to make some sense for us to try the coffee.
We have had the machine several days and can happily report that the machine lives up to the name and ads.
HOWEVER< we wanted to register the machine and take advantage of the free coffee so went on line to do this last step. Oh my, what a mess. lets just cut to the bottom line and say that we couldn't handle this simple step on line, so call customer service to request their help to complete the registration. After several attempts of not working the representative politely said that they would refer the matter to another department, technical services I believe they said. No word came after 48 hours so I called again, this time I was told that the web site is not able to handle the registration of US buyers as the company is updating the site. They expect the site to be down for updating for 2-3 weeks !!!! This is terrible in itself however there is not a mention of this on the web site and it took me several phone calls, two emails etc to learn finally (I guess) why they can't complete this simple chore and it will be 2-3 week before they can do the job.
Come on guys, this is not the 1800's. A very poor job of communicating facts as I know them to your customers.

An F grade for customerA service concerns.
An B+ grade for the product.

You decide what is important to you.
4899107
If the product actually worked a warranty to protect it would have been good to have.
2200195
The customer service was outstanding! They are concerned on what you think. Being a small business owner myself, I do understand. Don't lose tract of that. Thank you again.
164524
Kudos to the seller for shipping an accurately described book very quickly.  Kudos too, perhaps, to Amazon for finally fixing their seller feedback function!  After a months of disappointing emails and delayed responses, it looks like they might have gotten done.  I'll know after I hit submit.

I once accused Amazon of providing customer service that was all smiles and courtesy but of no real substance.  How ironic it would be if they had in fact fixed this part of their site during our exchanges but failed to tell me about it, for then their news would have provided a resolution instead of no-resolution-or-timetable-for-resolution + smile.  They could have even said "Ha, fixed it you jerk!" and still left me happy.

Go figure that left hand not knowing the right hand thing...
4281227
This will be my final revision to this review.  While I can say wonderful things about their customer service, unfortunately my experience with this product was awful. The replacements I was sent had the same error the originals had.  I wrote to them and explained that the same problem was still present. Without delay, they refunded my purchase and apologized profusely. There wasn't a single hoop they made me jump through for this. I didn't even have to ask; they just did it.  That's excellent customer service, even for a customer they are likely not going to get back. It's too bad the product wasn't as dependable as their customer service department.

FIRST REVISED REVIEW: So, at the bottom of this review is my original 2-star review.  Within a few days of posting it, Anker got in touch with me and offered to send me two replacement batteries at no charge after checking the serial numbers on the batteries I bought.  This was an excellent response, and makes me confident about buying from them again in the future.

So far, the two new replacement batteries appear to be working fine, and I"m happy with the excellent customer service and getting my problem fixed quickly and conveniently.

Deftiniely a company worth dealing with.

ORIGINAL REVIEW:While this set of batteries worked well for a while, I've run into a rather annoying issue that is making me regret this purchase.  Sometimes, without warning the phone just shuts completely down (usually after I've opened an app, and there's no real rhyme or reason as to which app will do this, it's totally random) and won't allow me to power it back on again.  I pull out the battery and put it back in, and it still won't turn on.  The only thing that makes it come back to life is to plug the phone into a charger of some sort for a second, at which point, it will show the battery at the same leve of charge that it was at before it inexplicably died, and then I will be able to turn it on again.  Needless to say, this is a pretty awful error that I have been running into more and more often since I bought these batteries.  This has happened with both of the batteries in th set.

Until I can get this issue figured out, my two-star review stands.  This is very disappointing considering the plethora of good reviews I have read for this product.
1928097
The price was reasonable. We have not yet filed any claim so will update once we do. There was several emails and calls to confirm we received the warranty information and asked us if we had questions. So far the customer service is over the top and that is just confirming we received to information. So far I would say I am happy with the company. Since the TV bulbs go out frequently I anticipate we will need another within 3 years so we should have a chance to request a warranty replacement down the road.
1420211
I am sorry for my lost my patient before. And they provide a very good cumstomer service after I send them a e-mail siad I have problem with the product(no issue about quality,just a tiny mistake)

very happy and hope we have bussiness again... :)