STK/Sterling -- Great customer service!
589420
This appears physically to be a very close copy of the Canon LP-E6 battery pack, but it does have a clear cover, not the Canon brown one.  Note: I have a Canon LC-E6 charger and a genuine Canon LP-E6 battery pack, which both work fine, and the battery charges up to 100% as it should.  The reason for my five-star review is as follows.  I bought the STK battery pack, and slipped it into the Canon LC-E6 charger, and let it charge up to a full charge.  When placed in my camera however, the charge reading was only 76%.  I used the battery until it showed near-zero charge in the camera, and recharged it in the Canon charger.  After three charge cycles, the pack still wouldn't charge up past 76%.  A few days later, I received an email from STK/Sterling, enquiring about the shipment and performance of the battery pack.  I informed them about the charging issue, and the next day they replied with an apology for the battery pack not performing as it should, and _at no charge_, had Amazon ship me another battery pack, and the STK LCH-EP6 charger!  The STK charger is a treat, with an auxiliary 12-volt cigar-lighter input as well as the normal 120/240 volt plug.  Great customer service!  Both of the STK batteries charge up properly in the STK charger, all is now quiet on the western front.
1844830
When I got my order I was dismayed to find one of the packs was clearly defective - case was broken & the cells weren't connected. I contacted the seller (Blue Nook) with my grievance, and a representative called me back within the day. He requested that I send a photo of the damage, and promised to replace the bad product. This was on a Thursday. On the following Monday I got the new unit in the mail. Great service, considering they are in S Cal & I am in South Carolina.

So far, both packs work fine. My only criticism is that the charger is not very sturdy-looking & charges at a slower rate than the Nikon charger. On the plus side, it also can charge from a car outlet. That is a big deal for me. I recommend this product based on my positive experience, especially the fact that the seller stands behind their product.

I should add that these batteries were for my D7000, and they are reported accurately by the status screen.
3796944
I usually don't do reviews unless there's problem.  That's because I "expect" good service and merchandise.  The Highline seemed of  very good quality and worked very well, however, the case began to deteriorate in about 6 months (of daily use).  I contacted Kenu via email and they said "that's not supposed to happen"!  They also promised a new case, an improved, stronger version.  There were a couple of hiccups in the replacement process, wrong size sent, but the mistakes were corrected, follow-up was superb, and in a few days I had my new case.  Clear, Lexan type case, thicker and apparently stronger.  Anyhoo, I was very, very impressed with the product and most especially the service. I feel they went above and beyond and I highly recommend these folks.  (I also got one of their little tripods, nice.) And finally, Thank You Kenu!
859159
I like the product's design very much. The side pocket has plenty of room for the Surface Pro 3 charger, as well as a small bluetooth mouse. I've been using the product for about a month, and I have enjoyed having it.

My original review indicated that I had a problem with a rip in the bag where the handle attaches. As you can see from the comment thread below, Inateck responded promptly and resolved this quality problem. I couldn't be happier with the bag and its design, or with Inateck's responsiveness to my problem. I strongly recommend the product and the company.
3541020
I ordered this a couple of weeks ago, and received a faulty product. The battery wouldn't charge. I contacted SterlingTek and they immediately sent me a new battery. I'll update this post after I use the battery for a while.
3617606
Shipped without contacting me for engraving.  That said, I emailed them and they asked for the information I wanted on it and they sent me a replacement within a few days.  I was never asked for font or lettering color, and I assumed they would send one to match the example on the left, but they used a silver font that is much harder to see.  Nice heavy product but be sure and be specific about engraving!
2109757
FIVE stars for customer service.

I have had to revise my review WAY upward. My review was only two stars before because while the case was pretty good, the keyboard performance was awful. It would constantly insert "." (periods) and then auto capitalize words I did not want capitalized. In response to my review I was contacted by someone at Lenrich and as it turns out, I had actually purchased this product as sold under a different name and being sold by a different company ("Snug"). I mistakenly posted my review here on the Lenrich page because it appeared at the time that "Snug" had gone out of business. But the product was HERE at Lenrich so I thought that maybe they changed their name or the product was just being marketed by a different company.
Anyway, what is so amazing is that originally Lenrich offered to replace my unit, thinking it might indeed be defective. But then they did a little digging and found out that I had bought the Snug brand and the problem I was having was related to some details in the keyboard settings portion of the iOS Settings. They fixed my problem *even though I did not buy the case from them*. So ...FIVE stars for customer service, you guys. THANKS!
2666967
Purchased the amPen Hybrid 3-in-1 Stylus for my Matricom Quantum Tablet. Stylus purchased from Amazon and shipped by TechMatte arriving the very next day. Was unable to immediately use the Stylus as it was separated at the pressure fitting of the center chrome ring facing the top of the pen. Tried as I might (same day as delivery) the Stylus just wouldn't stay together. Reading the great reviews on this product I contacted Techmatte via the Amazon feedback tool. What is astounding is TechMatte (Emily) replied within hours of the notification and once I sent a photograph of the defective Stylus a new replacement Stylus was on its way. This is an aside to the follow-up email from TechMatte thanking me for my purchase!!! Wow, this company is on the customer service side of its game. Very professional, Kudos.

The second Stylus arrived within two days and its a pure delight using the tips. Smooth as silk even with the screen protector. The gel pen itself is fluid and is such an upgrade from using a cheap ball-point. Best of both worlds and as a bonus an extra ink refill is included.. Couple of notes: remove the red pen tip cover protecting the point; to replace a new ink cartridge unscrew the barrel from the pen point side holding the center ring; the large tablet tip is replaceable by unscrewing it as well, the small tip is not.  All-in-all a great product.
4948193
I'm very happy with this purchase. Not only was the price perfect, but the quality and customer service is amazing as well.

The color is pretty much exactly the same as in the picture, the hardware is great quality and looks nice, and the material is strong and comfortable. It's all great! I originally bought this for my SKX009, but I was having trouble taking the seiko rubber band off my watch (the tool that came with this order was too thick) so I was going to have to take it to a jeweler, but I got too excited and needed to see it on a watch. So I put it on my brothers and it looked pretty damn good. I gave it to him and will be ordering another for myself in the near future --possibly two more as I'm looking to buy another diver that'll go great with this nato.

So while they would've gotten a 5 star from me just for the quality of the nato, the customer service boosted my rating up another 5 stars (too bad Amazon doesn't go that high). I've purchased a lot of items off of Amazon, and I mean a lot, but never have I received an email from the sender making sure everything was good... that is until now. Truly perfect service; I wish all sellers were like that.
4633033
Loved the look, but the magnetic clasp was falling apart.  When I wrote my original negative review, the seller quickly responded to offer assistance.  I snapped a picture of the damage and they immediately sent out a new band.  Very good, and timely, customer service.  My husband likes the look and feel of the band (but he said it does tug at his arm hairs a bit).  All in all a good experience.
4915927
I ordered the SHARKK blue tooth keyboard back in May of 2014.  It worked very well for a few months, but then, some type of glitch caused a few of the keys to malfunction.  Since I didn't pay very much for the keyboard, I sat it aside and forgot about it until recently.  I contacted customer support, and told them of the problem, and within 24 hours they had contacted me with possible solutions.  Since none of the solutions worked, they sent me another keyboard through the mail.  The entire issue was resolved within 3 days of my first contact.  I've seen some negative reviews about technical support regarding this keyboard, but believe me, that was not my experience.  The folk at SHARKK responded to me, even though the keyboard was over six months old, tried to resolve my product, and then replaced it free of charge.  The new one works perfectly.
3377931
I ordered these sterling silver earrings and they came gold.  Talked to a representative and was assured they would send the correct pair and received another gold pair a few days later.  Sent both pair back!
3613849
I ordered this product a few months ago.  I ordered the 4-set kit with the black, blue, red and yellow refills, but only 2 weeks ago needed to refill the cartridges.

After filling the cartridge with the refill powder and switching out the computer chips, only the red worked.  My printer did not recognize the yellow, black or blue cartridges with the new chips. So, of the 4 refills, only one of them was recognized by my printer.

I spent several hours scouring the internet for solutions, contacted  an on-line computer expert, but nothing worked.  The feedback I got was that the replacement chips were likely bad.

BTW, HP doesn't like this sort of thing at all b/c they lose too much money on their ink racket, but that's their problem for pricing themselves out of the market so too bad for them!  Kudos for SOL for figuring out a way to provide a quality product at a FRACTION of the cost ($50) HP would have charged me to replace 4 cartridges (over $400)

Anyway, I contacted Amazon and explained I wasn't happy with the chips and they contacted the seller for me - SOL Corp - and asked them to send new chips.  Within 10 minutes I had an email from SOL apologizing and promising to send new chips.

The chips arrived today. I got them installed on all 4 of my cartridges and they now work perfectly!  SOL just got themselves a loyal customer, I saved $350 by refilling my cartridges and HP lost some business.  All in all, a great day!

Even though the initial kit didn't work out for me, SOL's commitment to customer service won the day and I'm really happy with how professionally and quickly they resolved my issue.
3045402
I ordered a Squaretrade warranty to accompany my LG TV purchase, and was impressed by their immediate responsiveness and service.  I received an email with clear instructions on the highlights of my warranty and how to download a complete copy of the warranty.  In addition, one of their representatives contacted me by phone to see if I had any questions.  Unfortunately I had to return my TV due to a product defect within the first 30 days, but I also was able to easily cancel my warranty with no hassle.  I would not hesitate to purchase another S.T. warranty product on a future TV purchase.
277995
Very stylish, and comes with an easy to use program to bind the extra keys set the lighting,  set your dpi presets and even attach different colors to each preset.

 I had a small issue with the product but the custumor service contacted me, and were more then eager to make things right. They shipped me a new one free of charge. I look forward to doing bussiness with them again.
4128515
I purchased these batteries because of the excellent price.  However, the greatest value in this transaction was in the customer service.  There was a minor problem with one of the batteries, which did not even warrant returning the battery.  The company was proactive in going far beyond expectations in working to ensure complete satisfaction.  It has been so long since I experienced this sort of service that I had to include it in this review.
4909501
I bought 10 of these as a memorial item for a family member that passed away. I used the personalization program linked to the item to put the name and info on the front and back of the tag...that was easy. But I was worried that the font size of the first and last name would look weird because the program automatically changes its font size with the amount of characters on each line. The first name has more characters (so smaller in font size) than the last name (so larger in font size) which I didn't like. I wanted the first name to be bigger or at least the same size as the last name, not smaller. I placed the order and added specific instructions to the seller. The seller responded within hours and fixed the font size to my liking. Very happy with the results and customer service. They arrived looking great, a heavy, quality chain, smooth edges around the tag, and centered engraving of words on both the front and back of the tag. Ill be ordering these tags again in the future but for an end of season gift for a sports team.