Great equipment - poor support
590288
I purchased this in lieu of renting Spectrum's problematic router.  Set up was easy.  I ran into one problem (which turned out to be a non-problem), and called support for help.  I was the 5th person in the queue.  Half an hour later, I was the 3rd person in the queue.  It was then that I noticed that the router network name WAS appearing in my list of available wireless networks to connect to.  I guess the first time through, it took longer for my computer to 'recognize' it.  I typed in my NETGEAR supplied password, easily connected to the internet, and haven't had a problem since.

My 5 star rating is for the equipment only.  I didn't think it was fair to lower the rating because of poor support - especially since the 'problem' resolved itself.
3104401
Overall i am satisfied with the performance of this unit, however, I do have an issue with the lack of customer support. I also purchased the Pyle PL71PHB Headrest Pair with Built-in 7-Inch TFT-LCD Monitors thinking that it would allow me to play a DVD on the rear monitors while listening to music up front. Apparently this is not so. I have had this unit about 3 weeks and have not been able to contact anyone whom might be able to tell me if this unit has this capability. I am going to give it about another week before I send it all back. By itself, the head unit is fine. I just want to be able to listen to music up front while my children are watching a DVD.
4365276
Lots of great features for the price point but instructions on setup are somewhat lacking.  There are a lot of technical difficulties in setting this up despite what some say on how easy it is.  As a preface I think it is relevant to say that I'm a software engineer.  UPDATE: After I posted this review I did get a nice email from customer support that resolved my biggest issue that the camera was not accessible outside my network, see the comments below for instructions (basically disable and re-enable P2P support then iOS and Android apps should work).

Cons:
- Wifi setup takes a long time and will mislead people into believing it won't work.  I watched a Youtube video on the setup and they said to wait 30 seconds.  I would say it was closer to 3 minutes before it started working. (I have a Medialink MWN-WAPR300N router).
- CD that was provided was damaged and would not load any of the software.  I had to download all the software from the manufacturer's website including ios and android apps.
- Only works on Internet Explorer.  I tried for hours to get it to work with Chrome, Firefox or Opera, none of them are supported.
- Web server has serious defects.  I tried resizing the web page and it ended up crashing Internet Explorer and made it impossible to re-open the web page until I reset my entire browser.
- If you happen to re-position the camera by hand it really borks up the settings on how it pans and tilts and severly limits it's range... no warning was given in the instructions about this.
- The vertical tilt is very limited.  If you plan to mount this camera from a high vantage point (most likely) than you will need to invert it to see anything on the ground.  This will require you to fabricate a custom mount.  Luckily the web interface allows you to flip and mirror the image so that when it is upside down it looks normal.  There is also a decent mounting bracket that comes with the camera for lots of different angles.  I don't want mine in a fixed location so I just made a custom mount out of some plywood.
- speaker for audio-out is very weak and practically useless
- Recording mode in IE causes the web page to crash.

Pros:
- Good image quality
- Fairly powerful web interface setup once it is setup on Wifi
- Great features: pan/tilt, 2-way audio, night-vision is fantastic, security settings are pretty good but I haven't tested them out

Biggest Issues for me:
- Took a long time to figure out which apps were needed for android/ios (use the ones on the manufacturers website using the QR code for this specific model)
- Would love to have a timelapse photo recording mode for monitoring over a long period of time (take a picture every X seconds)

For the price point of this camera and the feature it has I would buy it again.  If you read other IP cameras I think they all have deficiencies in setup but the P2P mode on this camera for iOS and Android is really slick and allows you to skip doing all sorts of non-sense with your wireless router.

Update 1: After posting this review I received a very nice customer support email offering me several options.  More importantly they left feedback for getting my camera to work outside my network.  All I had to do was login to the camera inside the network once it was all set up and disable P2P, wait a few minutes, re-enable P2P then try again with my android or iOS app and it worked.  This is a pretty powerful feature now that it works.  I even disabled my original port-forwarding settings on my router and it still works.  I updated my review to give it an extra star.  It would be 5 stars if the instructions on initial setup were a bit more clear.
590850
I tried the r10000 for my small business and it worked well for a couple of days and ended up practically dying. I ended up using the Amped chat support and found that the guy I got was incredibly dreadful and treated me like an idiot, so I decided to call to see if I could get better support, got a different guy on the phone and he was one of the most-helpful to help me determine that I had received a faulty unit. Fortunately, the Amazon return service ended up being a very much painless experience and I got a replacement unit and so far I can tell that I have a good unit and it is working beautifully with all of the other access points that I have in my small business.

If you order this, the range is wonderful and if you have a bad customer service experience, don't worry! Call again and you'll get someone who'll be keeping their job afterall.
1921564
I love my Sansa e280,  The support however was poor.  I did not find the install disk in the package; it may have been there, but I had discarded the packaging before I found out there was one.  I went online and emailed their support asking for a link to the sw for download but never go a reply.  After much struggle, I finally got it to display in English and that unllocked the functionality to me.
4558571
When this webcam works, I love it. The picture quality is great, and it works well with Skyping, streaming, and even recording random videos. The mic quality is also pretty great considering this is a webcam first and a mic second. However, a few months after I purchased it (which has been about three years now), I have had issues with computers not being able to detect it, so I have probably only been able to use it about 20% of the time that I have wanted. I have used it on an Alienware laptop, a Dell XPS 13, a iBuyPower PC, and now my custom-built PC. There is no pattern of when it does and does not work; it just usually does not.

Logitech's customer service has been less than stellar. Whenever I try email correspondence, it takes probably 7-9 business days to receive an acknowledgement of my support request and then an additional 2-3 days per additional email. All three times I have requested support through email, I have not been able to fix the issue. Two of those times my issue was completely misinterpreted despite my providing error codes and screenshots. I have never been able to successfully call for phone support, because I miss their open window due to my personal schedule.
4136020
This is a nice unit and the electronics are great for the current price. Make sure you run the firmware update for the unit and the software update for your computer.

However, Sony support is serious lacking. The map mine came with (bought Jan 09) if from 2007. The customer support at Sony is clueless about dealing with this. I was told I had to buy an update off the Sony web site, but that update does not exist.

There seems to be no way to enter addresses or POIs from your computer without entering the longitude and latitude. Most other GPS's have a simple program to do this and it's a great help in planning a trip.

If Sony would get their act together and update their maps and expand the software offerings, this would be a great product. At this point, Sony is clearly behind the other major GPS players.

Update: Some word from Sony-
2/13/2009  by Greg Herd
Just to reiterate and hopefully clear up any confusion: we're still on track to offer map updates this spring. We're currently testing them and we anticipate having them available on Sony Style in April. There is a new map update on Sony Style now, NV-U02N, but it's ONLY for the older NV-U70. It will NOT work with nav-u models sold since early 2008 (NV-U44, NV-U73T and higher).
------------------------------
No word about free updates for recent purchasers. I assume that means we'll have to buy one.
2588399
While the speaker was pretty awesome in both looks and sound quality, the customer support was so bad that I ended up returning them.
They provide what seems like an abundance of instructions on how to set it up, the final and very important piece is missing.
Setting the speakers up for Bluetooth was a breeze and they worked great for that.  Then I utilized the instructions and youtube videos, to set up the speakers onto my wifi network.  I managed to get the speakers connected and was able to play the music on my Android phone easily.
The problem occurred when I wanted to setup the streaming services I use onto the MMGG M3 app.  There was no instructions on how to do that.
Neither in the booklet that comes with the speakers or in the online instructional videos.
I sent an email directly to the company and never got a reply.  When I tried calling them, I ended up speaking to someone offshore.  Not only was the telephone connection really tenuous, the person who I spoke to did not have a great grasp of English.  But the worst thing is she didn't seem to have any idea on how the speakers worked.  In the end she sent me to the same instructions I had already tried.
I finally emailed through Amazon and had much better luck getting a response.  Unfortunately, the result was the same vague incomplete instructions I'd come across from the beginning.  After several attempts to explain that I wanted to attach my streaming services to the speaker app, with no success, I realized I'm better off going with a competing product (Sonos) which though more expensive came with simple to understand instructions and I was able to set up the system in less than 30 minutes.
Its unfortunate that the lack of clear instructions and very poor customer support, I can not recommend this quality product .
2494378
I love this laptop, for the most part, but some of the hardware is suspect. When I pay close to $2000 for a laptop I'm expecting near perfection. The first one of these I bought the single USB 3.0 port did not work properly; it would disconnect and reconnect the device every minute rendering it useless. Since there wasn't a spare 3.0 port this was a deal breaker. I asked to have it replaced through Amazon and as always their customer service was spot on. Box came and was able to return it with no hassle to me.

I ordered another one on the hope it was just a fluke. The USB 3.0 port worked fine on the replacement and so did everything else. Fast forward a month later and the BD-DVD drive fails. I Googled only to find this was another common issue with not only this laptop but every Asus laptop that used this particular Slimtype BD E DS4E1S model from Lite-On. I tried every suggested solution to no avail from drivers to physically cleaning and reinstalling. I contacted their customer service and they offered me ridiculous suggestions such as updating the BIOS. I tried it anyway knowing it wouldn't work and as expected my DVD drive was still dead in the water. The only option they gave me was to ship it in to them and have it repaired at their center. If you're anything like me, being without my primary computer for several weeks or more is not acceptable.

I ended up replacing the drive with a cheaper DVD only drive and it worked fine. It's definitely a hardware issue with the stock BD drive which would have cost $100 to replace.

Like I said, I actually like this laptop; even a year later it runs beautifully otherwise. But Asus' practice of continuing to use a drive with known problems in their products and unwillingness to send a replacement part doesn't sit well with me. Just beware the parts they ship with their products and hold on to your receipts and warranties. They essentially stole $100 and dozens of hours of troubleshooting time from me by shipping it with a cheap, unreliable BD/DVD drive. This particular drive is in many of their laptops, not just this one, and if they're willing to skimp on this who knows where else they cut corners in their other products.
2324798
The Foscam F18910W is an very good IP camera at a good price.  Once setup and functioning, it is easy to operate and very effectively allows me to monitor my home while traveling. However, unless you're knowledgeable about IP's, how to establish a website, proxies, etc. you will need to allow a substantial amount of time to educate yourself or find a friend with the necessary understanding and get them to help you set it up.  There was effectively no technical support available to me from Foscam despite my various efforts.  First thing you're told in a recorded message when you call them is that if you purchased the camera from Amazon or another retailer rather than directly from them, they will not help you unless you pay them and let them remotely control your computer.  They did indicate that you could email a specific question to them for assistance, and I did try that but never heard back from them.  Then after trying to follow the somewhat incomplete instructions that came with the camera, I decided I would pay their fee, but was never able to reach a human in order to do that.  Ultimately, I got help from a friend's son who does this sort of work for a living and who guided me through the rest of the setup process.
4823463
Just bought my second MyQ unit.  My first one worked very well until it failed, probably from nearby lightning strikes.  Very good unit, but their customer support seems to be nonexistent.
92200
The TiVo unit is great. If you're using a wireless adapter, make sure you have or order the correct Wireless G USB Network Adapter for TiVo Series 2 and Series 3 DVRs. It is much less expensive from Amazon than Best Buy. The set up, on-line support and activation from the TiVo perspective was flawless. However the Time-Warner support was/is dismal. Wednesday, before I purchased a TiVo HD XL DVR I called my local Time-Warner (T-W) to inquire about Cable cards. Cable cards replace the cable box and enable the TiVo unit to receive and process the cable signals. The Customer Service representative told me that T-W has the cards. I ask if I can pick them up and do the installation.
Friday AM- Drive to T-W location. Customer Service representative tells me I CANNOT have Cable cards, they must be installed by T-W. He sets up installation for Sunday between 11Am -2PM. I question the Sunday service by saying, "Will they be done before the Super Bowl?"  His response, "Yes you'll see the game."
Friday, PM - UPS delivers TiVo unit. Unit requires a different wireless than I am currently using. Since it is late Friday afternoon and the scheduled T-W installation is on Sunday, I decide to buy the TiVo AG0100 Wireless G USB Network Adapter Saturday from Best Buy.
Saturday, - approximately 1PM. Front doorbell rings - it is two guys, not in T-W truck, nor do they have T-W uniforms. However they do have the Cable cards and they are early, EARLY by 1 day.  We go through the guided set-up, step-by-step. I don't have my new wireless network adapter, so they leave after placing Cable card into TiVo. They said they have another job nearby and will come back.
Later Saturday, I buy wireless adapter, install it and it works. My TiVo unit is updated to my TiVo account.  T-W guys do not return. They finally call at 6:30PM and ask if I'm receiving any signals. The unit is on a local HD channel and it works, however not all channels are received. They say we'll be back Monday.
Monday- 11:33 T-W installers call and ask if TiVo is fully functional. I say NO it still does not receive all channels. They say a T-W specialist will be sent by 2PM.  NO ONE SHOWS UP. I make a call at 3:56PM and get the "Unplug it and I'll send a signal, and then wait 5 minutes."  Response from another T-W Customer Service Representative (CSR.)  Doesn't work. I'll call back at 4:01 and T-W CSR says, "You're in luck, there is a repairman in your area and he'll be there in 30 minutes."  NO SHOW!
Wednesday, AM spend 20 minutes on phone with T-W CSR. Still no resolution. Call back at 12:58PM to make yet another Service appointment for Thursday.  Supposed to be here between 11AM - 2PM.
Thursday, - Tech arrives and after troubleshooting discovers bad card.
Charged $39.99 for "service" call! Not sure I saw any service. Month later still no credit for loss of service. To summarize - Amazon & TiVo A+++. T-W, D-. There are some really good guys at T-W; it's just a shame that it takes so long for them to show up to correct a faulty T-W CableCard!  Be persistent with T-W. Having HD TiVo is worth the frustration.
1769571
The computer itself is awesome, I got a factory refurbished model. Computer loses a star due to Lenovo's support. Computer arrived with a faulty optical drive which failed on burning with any computer and makes odd noises. The gentlemen I spoke to was very kind and polite and did remote desktop with my computer and saw how it failed with his very eyes. That's when it got silly... They claimed it was an software issue... Even though we tried to different programs. They insisted and sent me to software support which promptly dropped my call. Instead of wasting time calling back I just purchased me and pioneer blu ray burner combo drive and guess what... It burns perfectly. So not happy with Lenovo support but otherwise excellent computer.
2053692
Outstanding product, easy setup, great support!
1734261
I reviewed this product when I first set it up, and reported that it did not work and that I could not get customer support assistance. However, since that time, HEOS customer support has really come through. They did ship me a brand new product, apologized for the delay, and even sent me a free speaker in order to compensate me for their initial slow response. I have now set up the amp successfully and it works absolutely great. Setup was easy, music quality is outstanding, and I'm very pleased.

I'm going with four stars because, although I'm now very satisfied, it really did take too long and too much effort to get their attention.

I may rethink this and give them the full five stars after I have a few days with the amp.
490557
Great hardware. Software leaves some things to be desired (minor bugs). Works as described EXCEPT being able to record via FTP. After several calls to tech support (that is semi-helpful but slightly dismissive at times - and all calls go to India, heads up) about the "permissions" error I kept receiving trying to record to my own GoDaddy server I was ultimately told that the problem was on my end. I'm technically savvy and thought this was odd, but verified with GoDaddy that the permissions for the folder I wanted to record to were in fact correct (read, write and execute enabled). Finally I got tired of the runaround and pursued the only other available option for recording footage, the Amcrest Cloud service. The service works well for the most part, especially the iPhone app. HOWEVER, a free account only records 24 hours worth of footage. Practically useless unless you upgrade for $6+ monthly, allowing 7 days and more worth of recordings. Did it, it works. Funny thing, the FTP option, which would save me/you money and allow you to bypass their cloud solution altogether is "broken". Your only option, for all intents and purposes, is to continue to pay them for their own method of recording (which allows them to continue to make money far beyond selling the physical product). Coincidence? I think not. Buyer beware. They've already got me, I already made the investment.
2790057
I purchased this product for my husband's birthday in February. Loved it at first. Great picture and sound - easy set up. Within a few weeks noticed that the player would stop responding during movies (both bluray & dvd) to the remote control and the panel controls. Looked on the support site and upgraded firmware as instructed. When this didn't work, I contacted tech support. After they walked me through about 5 different steps that I had already done myself, they concluded that it needed repair and I should send it in (despite being a unit that was only weeks old). They received the original unit the 27th of May. I just today received a replacement unit after waiting over a month - 3 of those weeks were spent calling daily to convince them they did indeed have my defective unit since my online status showed that I needed to send the unit in to them! I was elated to receive the BDP - 3600 since it was a nice upgrade with some great new features. I unpacked the unit, plugged it in and set it up easily. Picture and sound are great and I love the Netflix & Pandora connectivity. Within 15 minutes of setup, it began making an electrical popping noise and the screen image would flash. I soon noticed that if you touch the power cord near the back of the unit, the player spontaneously turns off and on. I immediately called tech support (for the nearly 50th time!) to report the problem. Rather than apologetically offering to send me out another unit immediately, I was instructed to once again send the unit in so they can inspect it for damage and then possibly repair it. After reciting my long story and referencing my case file (which by this time was quite large) I was told this was my only option. I requested to speak to another supervisor and was told she would transfer my files to the next level and they would contact me within 48 - 72 hours. After receiving my unit, they assured me that hopefully I would get a repaired or new unit within 7 - 14 working days. And for all my trouble, they said they would send me a prepaid shipping label that I should get by email in 24 - 48 hours. If I could get my money back and get off this merry go round, I would! At this point, I have no choice but to continue to play their game in hopes of getting a functional unit for the nearly $400 I spent in February.

In summary - if I had this to do over again I WOULD NOT PURCHASE A SAMSUNG UNIT!
Their products are shoddy and their customer support is unsatisfactory at best. Beware!