Terrible Customer Service
590182
Don't waste your money. Looks absolutely terrible on the S6 Edge and ruins the entire look of the phone. I contacted customer service about their "lifetime guarantee" and never heard back from them again.
496695
The product is not the problem, I'd give it 5 stars....but the customer service is TERRIBLE!!!  I pack my clothes and my kids clothes in one big suitcase so having the cubes really helps me to stay organized and keeps our items separate.  I have 4 sets of these cubes. But one bag in a set was defective so I just wanted a replacement for the one cube in the set.....all hell broke lose.  After multiple emails from their help department, warranty department and customer service where I was continually asked to provide the same information OVER and OVER and OVER -- just dumb.  I took pictures, gave my address, gave the PO number, etc. It was like, are you intentionally trying to make this difficult. That headache makes this a sure fire reject in the future. Others can provide a similar quality product with better customer service.
3749930
seldom use it, yet the LCD screen broken within 3 months. Called the customer service, the worst customer service I even met. I was asked to send a picture of broken MP3 to them. Sent 4 times they still can not get it. Decide to give up. Won't buy any sandisk product anymore.
222315
My experience with this company and its product has been worse than terrible.  The product never worked from the start, but AcuRite would not provide a refund until I first installed a replacement chip, which didn't work.  They then insisted I return the product for testing before sending me a replacement.  When I did return it, they agreed it was defective and sent a new unit.  But the new unit had the same defect, and their only offer was again to send me a replacement chip (i.e. what didn't work before).  I refused, having spent 5 hours in total trying to fix their defective product.  They said they couldn't refund my money, only Amazon could, so my only recourse is to inform the marketplace of their product deficiencies and frustrating customer policies, and discard the piece of trash I wasted $75 on.  This is, of course, an unbiased review as I paid full price for this mistake.
4103159
Incredibly terrible customer service. Ink is expensive and doesn't last long. Called about a problem and was told it was the way it was supposed to be until after it was off warranty they admitted I was right. Then wouldn't handle the problem even though they had documentation that I had complained before. I will never buy another Epson product.
2151417
In addition to having a HORRIBLE customer service department, expect to spend at least 1/2 hour on hold, just about any service is going to cost you a minimum of $100.00. That's even if they don't fix the problem.

The last update that I bought did not work out of the box. Called customer service and they would only fix the problem if I paid $100.00. This was for a BRAND NEW product. I had just gotten the email confirmation of purchasing/registering the product the previous day!

Since my previous version crashed, I am in the horrible position of trying to somehow get access to my customer database. 25 years of contacts down the tubes.

I have NEVER seen any company not stand behind a brand new product.

I'm sure they get more money from fixing their own problems than they do from actually selling the product.

Can't say enough horrible things about this company.
863792
Horrible customer service. I've left multiple messages for support with no call back as they seem to have issues answering emails promptly. Might be a good product, but not if there isn't any support.
4961892
This cycling computer is good and competitively priced however, my experience with Bryton's customer service was not good. I called them and left a message, they never returned my call. I emailed them on Friday and they responded on Tuesday at 9:48 pm by email.  The whole email was in a foreign language followed by a YouTube link. The YouTube video that helped me the most was not their video. The purchase of this product has been negatively overshadowed by Bryton's poor customer service.
3899586
I've had this camera for 9 months. I hired an IT manager to set it up.  He tried to make this camera viewable from outside my home. He was not successful. Later I tried to set it up with Loftek's help.  Loftek would never answer their phone. I called 9 times one day, no answer and no voicemail option. Their solution is send them an email, which is terrible customer service. I even sent Loftek my phone number to call me, no response. So, if you decide to buy from Loftek, know that they will never talk to you on the phone, you're on your own. I'd never buy anything from Loftek again.
546822
Terrible customer service for faulty product. Received product with a bad harness. contacted customer support to get a replacement. talked to at least 3 different people gave them all the information of the product i purchased even a picture of the harness i needed replaced. its been close to 5 months now and nothing...

Just return the whole unit to amazon if something doesn't work. Don't try to be nice and just ask them to replace a faulty harness because you will go threw 4 people 6 emails and still have nothing after 5 months.&nbsp;<a data-hook="product-link-linked" class="a-link-normal" href="/Amcrest-960H-4CH-Security-System-Four-800-TVL-IP66-Bullet-and-Dome-Cameras-Black/dp/B00YZF7GMG/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Amcrest 960H 4CH Security System - Four 800+ TVL IP66 Bullet and Dome Cameras (Black)</a>
2168081
Worst customer service ever.  The can comes equipped with lots of confusing and annoying "safety" features and little or no instructions.  When you ask customer service a question they bite your head off.  Very rude.  Buy a different product and you will be happier.
3046792
worst customer service, did not want to help at all and the representative including the supervisor was rude.. I placed my order early so I could have about a month before I started class to prepare, the book took more than 2 weeks to get to me. They would not issue a refund or send out a new book.  I had to dispute the charge...never will i buy from them again
3781322
A friend accidentally filled it with the wrong kind of fluid. I tried to bleed the gas out via the injection port, but I loosened it a bit too much and the valve went flying off into the abyss. I contacted the manufacturer to inquire about purchasing a replacement valve, but they couldn't even do that for me. They wanted me to ship the entire unit back for repair. Terrible customer service. The product itself is not bad, but I would never buy from this company again.
1508597
I rarely do reviews but this pathetic customer service experience is worth telling others about.  I went through so many steps trying to troubleshoot a device that was clearly broken when it arrived (bluetooth would not connect nor sync, even though it works just fine with all my other devices).  There was a 24 hour wait between customer service email responses, with yet more ridiculous lists of things to try (but I still did).  Then there was the email that put me over the top, where they suggested I should BUY three obscure batteries to put in the thing.  Seriously?!  No more time and money to waste on this.  I'm returning it (thank you Amazon) for a full refund  Oh, and when I emailed back that I was giving a one star review on Amazon, I got a response in five minutes.  Too little, too late.
3461965
Terrible customer service. Product arrived missing parts. Could not install the top bars due to missing corner parts. Call the company and spoke with a representative who tells me she will place order and email me. She does the next day but then never placed the order. Six weeks later I call company to check on status of missing part as it has been six weeks - told order never placed.  Pathetic. Part should been placed when I called and spent fifteen minutes on phone with representative. In fact, part should have been in original box!  Company not even offer to expedite the shipping now - I said they should do that as it least they could do at this point - will have to talk with a supervisor.  Again - pathetic. Dont order any furniture from DHP.
1499258
Horrible customer service. I have called three days in a row trying to get my issue resolved. All calls have ended with a promise that a manager will call me back. I spoke to Noel two times gave all my info and when I called the third time I was told there is no one by the name of Noel that works there and none of my complaints were documented or send to a manager. So frustrating. This is after I sat on hold for ten minutes each time. Kelly, the customer service rep that I spoke to the third time promised that a manager would be calling me first thing in the morning today. Still no phone call. So disappointed in their customer service, will never buy another razor product for any of my children, ever. Looking at other options of returning my daughter's hover board.
661761
We bought this player for our guest room and never used it for several months aside from a quick setup. It was quirky when I set it up, but nothing too much.

Two weeks ago we finally had guests and they complained that the player kept shutting off not long into their movies, so I started testing and sure enough it wasn't working. I tried taking it back, but since it had been too long I had to go through LG directly to use their 1 year warranty.

I called their service department and they attempted a very silly set of procedures that accomplished nothing and told me to keep trying and to call back if it kept malfunctioning. Of course it still wasn't working when I was still talking with them, but I hung up and tried again... 3 times.

I finally said I didn't believe it was going to work and asked what they could do to get it fixed. All I really want at this point is a working player, but they said all they could do was a PARTIAL refund. Partial refund. I asked for a manager and they said, "well, we can give a full refund with original proof of purchase." I said, "well why didn't you say that instead of assuming I didn't!"

Next I received a link to use to upload my proof of purchase. I attempted to upload the receipt 8-10 times from 3 different computers, each time being redirected to a "Page Not Found" error. I gave up and decided to try again later. Later that week I received a call from LG customer service letting me know that my claim would be denied if I weren't able to prove my purchase within 24 hours, so I chewed them out about their upload service being broken. They let me know that I could also fax it to them, to which I exclaimed in frustration that their upload service being broken is not my fault and that of course I had no access to a fax machine. I managed to try the upload 4-5 more times while on the phone and eventually it did go through and I was informed the next steps would come in the mail in 5-7 business days.

Finally receiving the instructions, reading them made me even more upset. No return envelope was included, but I needed to send the letter back to LG with the original stickers from the back of the player. Once received and approved my payment should be back to me in just 6-8 weeks... 6-8 weeks, are they kidding?

Why they refused to support their product with actual service or at least an exchange is beyond me. I will never buy anything from them again after this experience, but I would have been perfectly happy if they had offered to fix the product or better yet exchange it for one that actually works.

To be fair to this player, it did seem to have a nice interface and was easy to use, except for that one little problem with it not working for 5 minutes in a row without shutting off!