POOR Quality bookshelf and lousy customer service solutions
579799
I am beyond frustrated with this product!.  It looks great online and I read reviews prior to buying, BUT I was the victim of poor workmanship and lousy customer service.  The front facings on the bottom and top 2 shelves were cut ~ 1.25 inches too short.  There is one shelf, the 3rd one down that is built in so the issue does not affect this shelf.  As for the customer service side with Amazon I asked repeatedly through the chat feature if there was a way to send replacement front facings for the 3 shelves and was told no.  Therefore I have to have the bookshelf disassembled, reboxed and returned.  I do not want a partial refund, I want a properly finished bookshelf.  I could easily be a happy contented customer if replacement shelf facings were sent.  It's obvious that it was a mistake with the workmanship and there MUST be parts that could be ordered to replace the defective pieces, but that simple solution is not what is offered.  Instead, I have to have my facilities people disassemble, repackage and then I have to go back online to get a call tag so the product can be returned for refund. NOT a happy customer!  I will be VERY reluctant to buy another piece of furniture from Amazon, again, because of this situation.
1558905
DONT buy from them-yes, decent furniture...but awful customer service, very unhelpful, discontinue furniture and will provide NO help or assistance. Have contacted numerous times-absolutely NOTHING!!!  Will never support this business or company again!!!!  And I only gave them a 1-because Amazon wouldn't let me give a .5 or zero!
3730602
The bed came with incorrect parts and was unbuildable - Coaster would not assist with return, nor would they send the correct parts (or even return our emails/calls). Amazon was absolutely inept and offered no help - their A-to-Z whatever program was never implemented (although promised), and each call (we made 4) lasted over an hour, with no one speaking english well enough to understand the rather nuanced problem. I'm no Trump At some point, you need to hire more CSR employees that have the customer's first language as their own - I don't think I've ever been so frustrated in my life.

Our only help came from their stateside distributor FURNITURE CREATIONS - they were very helpful in assisting in coming up with a way we could get our ~$700 back; we ended up donating the bed to habitat for humanity restore, and they assured us they would be able to work with what they gave them in order to build a functioning bed and give it to a family in need.

Thanks Furniture Creations!
529040
Putting the cart together is easy. However, the mid level shelf is made up of joined pieces of wood which would be OK except that one of the seams opened up a bit. I can live with that as it is covered by whatever I put on the shelf. BUT each of the four legs has a plastic insert where the caster goes. One was missing. I emailed the company asking for a replacement insert. After no response for several weeks I emailed again. Guess what? Again, no response.

Can't recommend the product if the company won't work with its customers.
104233
Nice bookshelf, good value, and great customer support! Had a couple of cracked trim pieces, replacement parts arrived super fast.
3653748
This is a poor quality IKEA cart, and as expected, difficult to assemble. If you're not concerned with poor quality IKEA furniture, this item can be purchased directly from IKEA for much less. I wanted to return the item and customer service was poor as well. To pay the return shipping on the item is half as much as the item costs. Very unhappy with this purchase.
490274
When we opened the box to assemble the book rack, we discovered a 8 inch rip in the fabric that holds the books. To my surprise, this item is not returnable at all - horrible quality and service, do not buy!!
661761
We bought this player for our guest room and never used it for several months aside from a quick setup. It was quirky when I set it up, but nothing too much.

Two weeks ago we finally had guests and they complained that the player kept shutting off not long into their movies, so I started testing and sure enough it wasn't working. I tried taking it back, but since it had been too long I had to go through LG directly to use their 1 year warranty.

I called their service department and they attempted a very silly set of procedures that accomplished nothing and told me to keep trying and to call back if it kept malfunctioning. Of course it still wasn't working when I was still talking with them, but I hung up and tried again... 3 times.

I finally said I didn't believe it was going to work and asked what they could do to get it fixed. All I really want at this point is a working player, but they said all they could do was a PARTIAL refund. Partial refund. I asked for a manager and they said, "well, we can give a full refund with original proof of purchase." I said, "well why didn't you say that instead of assuming I didn't!"

Next I received a link to use to upload my proof of purchase. I attempted to upload the receipt 8-10 times from 3 different computers, each time being redirected to a "Page Not Found" error. I gave up and decided to try again later. Later that week I received a call from LG customer service letting me know that my claim would be denied if I weren't able to prove my purchase within 24 hours, so I chewed them out about their upload service being broken. They let me know that I could also fax it to them, to which I exclaimed in frustration that their upload service being broken is not my fault and that of course I had no access to a fax machine. I managed to try the upload 4-5 more times while on the phone and eventually it did go through and I was informed the next steps would come in the mail in 5-7 business days.

Finally receiving the instructions, reading them made me even more upset. No return envelope was included, but I needed to send the letter back to LG with the original stickers from the back of the player. Once received and approved my payment should be back to me in just 6-8 weeks... 6-8 weeks, are they kidding?

Why they refused to support their product with actual service or at least an exchange is beyond me. I will never buy anything from them again after this experience, but I would have been perfectly happy if they had offered to fix the product or better yet exchange it for one that actually works.

To be fair to this player, it did seem to have a nice interface and was easy to use, except for that one little problem with it not working for 5 minutes in a row without shutting off!
2632210
The hardware for the doors came broken. I have to go through customer service to get new hardware mailed to me to finish building it. Until then I have a $100 book shelf. When the pieces were cut, they were not done precisely. It wobbles at the bottom and has a gap because a board is crooked and I can't correct it because that's where the holes were drilled. I didn't have high expectations to begin with, but I did expect to have functioning hardware and to be able to put doors on it. I paid too much money to be this seriously annoyed.
3735011
TERRIBLE and the worst customer service ever.  This desk was great for one week.  It assembled easily and worked well.  After a week, it started clicking when it was on the way down.  Then, it stopped moving up all together.  It will go down but not up.  The presets also stopped working.  I called customer service and they offered me $90 back for my trouble, which I considered ridiculous given the situation.  They will not replace it with a new one and they cannot put me in touch with the manufacturer.  I went to the ACTIVEDESK website and there is NO contact information.  I had to leave a request for someone to email me back on their blog.  That was over a week ago.  No one has bothered to get back to me.  I'm extremely disappointed.  I wouldn't waste your money on this one.
1259098
We bought about 1200.00 worth of closetmaid products which came to about 16 boxes. In about half of those boxes items were missing. Among the missing were bags of hardware which made it impossible to put it together. All the time our closets were emptied of their contents and spread around the house. We called customer service and were told to go back to the store and ask them to open other boxes and take the missing parts from them, of course they would not do this. We were then told that it would take 5 to 10 days to ship the parts. This type of treatment is unacceptable but they seem not to care. An e-mail was also sent in complaint but no response was received
1629214
I can not assemble the desk. The drive shaft protrudes past the point where it will allow me to attach to the brace. Picture attached. Customer service is normal business hours, and I also work regular business hours. Will update after/if I hear back.
Customer service responded early monday morning. They instructed me to bang the drive into place with a hammer. Easy enough, no problems. As I was trying to bolt the leg into place, I noticed the mounting plate was bent. There was no paint cracking and the box was did not appear damaged. They sent it out with two major problems. With all of the 'pass' stickers on each item of the desk, but with two major flaws, it's hard to imagine there was any actual quality control.
Customer service was helpful and responsive, but they sent me a defective unit, which can be readily seen from the second capture. After all that time and energy spent, I had to return it. I will not be purchasing from this vendor again.
3870679
****Update: I contacted the company, sent pictures....and they sent me a new unit within a month, even though my return time had already met the deadline. Great customer service! (i've updated from 1 to 3 stars, just because the quality is still questionable)

This was a gift for my kids Christmas 2017. The day we took it out of the box to put it together the very bottom shelf side bar was split/cracked. Since "Santa" was bringing the gift, we had to put it together that night...no time to send back. We glued the piece but it didn't work at all. Now the top shelf is falling apart. My kids LOVE the easel, but it looks like a disaster in my front room...not to mention it won't hold anything on the shelves anymore. I don't know if it is too late, but I really would like a replacement. If you are buying...cross your fingers and hope you are handy!
1739171
I bought this computer in late Sept. It has a very nice display and worked as you would expect. The price was right at the time ($640). Within the first month I had problems with the computer going to Sleep mode and becoming unresponsive I either had to unplug the machine or hold the start button down for 5 seconds to reboot the computer. Frustrating yes, but the machine still worked. After approximately one month I was unable to boot the computer at all.

I called and spoke with Customer Service (CS) and they were not able to help me over the phone so they sent a third party repair person to "fix" this issue. On arrival (he spent 2 hours with the machine), he was unable to start the machine. He said they had "approved" a replacement of the screen. He replaced the screen and was not able to get the computer to start. On questioning, he (nor apparently the company) did not realize this was a "touch screen". He explained he put the wrong part on the computer but it did not fix the issue anyway. He called the CS reps and said they would be in touch via telephone within 7 days with instructions for me to send the unit back to the factory for warranty work. 10 days later I called and was told the information was sent via email. Apparently it went to my "junk mail". So I had the rep send it to me while I was on the phone, and found it in my junk mail. The rep apologized and promised a 7 day turn around.

Sent it to the factory repair service on Dec 18, 2012. Called 27 Dec for status update. Them: "We're sorry sir, it is still being worked on. Me: "What about your promised 7 day turnaround?" Them: "Well, they have been busy over Christmas, call back in 5 business days and it should be ready."

Called back 6 business days later. Was put on hold for 20 minutes after I went through their awkward identification process. He came back on and said, "It is in line for quality control. Call back in 3 days.

Called back three days later and was told the part needed was out of stock. Asked to speak to someone who could get me a replacement. He said someone would be calling in 5 business days. Got a call from CS (the same guy I spoke to earlier)that same day who had me repeat my whole story. He then said he would escalate "to the highest level of customer service" at the call center and someone would contact me in 5 business days.

6 days later I call because no one has contacted me. I demand to speak to a supervisor and "none are available", "but I can help you". This guy was the worst, not apologetic, instead condescending. I asked to speak with "someone who could help me".  He said he could not help me if he did not know the problem. I said he have reams of information about my problem, he said he needed a concise statement of my problem.  ... "I bought a Lenovo". At that point he put me on hold for 30 minutes and came back on and said he had transferred the account to Lenovo's highest level of customer service outside the department. I explained I had been told that in the past and had many, many broken promises from CS. He explained basically, nothing gets done with customer service until it leaves that department. I should expect a call from a CS Supervisor outside the department in "5 business days". Yea right!

Yesterday, on the 4th business day I received a call from Greg. He was professional, apologetic and said he would send a replacement for me as soon as I could provide a receipt. I sent that today.

In summary, promises that are not kept. Long wait time with CS. Very difficult to speak with anyone above the phone person WHO HAS NO POWER and little customer service skills. My guess, more of a techie than a true CS person. There is no excuse for a Lenovo third party to place an LCD screen which was not a touch screen. There is no excuse for a 46 day (and counting) turn around without the company making contact. I will not be purchasing from Lenovo in the future and will keep everyone posted on final outcome.

PS Check your junk mail if you have warranty problems...
2404138
I usually don't write reviews because i am normally satisfied with my purchases. Let me start out buy saying the table and chairs are very nice. The thing that is not good is that this is the second table. The first table we received was damaged. When we contacted the company and told them we thought we were going to be taken care of that day. The man on the phone was very nice, he told us to send them pictures of the damaged table and the would get back to us that day. Two days passed and we heard nothing. We called the place back and there was no answer, it just went to a voice mail box that was full. So we tried again the next nay and got a real person once again. We told them of our problem and how we sent a e-mail with pictures attached. They told us that they got the e-mail but no pictures. We then sent it to them a second time and still they tell us no pictures. so the third time we send it they got the pictures. They then asked us if we would keep the damaged table and they would offer us a discount. We said NO we do not want a damaged table. After all the run around and talking to multiple different people that were no help we finally got what we wanted which was to send back the damaged table and get a new one. The new one showed up a week after we sent back the old one and they really packaged this table much different ,more secure. so in the end we did get the table we wanted but there customer service is horrible and i will never buy from them again. So if you do decide to buy from them Good Luck.
4349775
The shelf came with a broken or damaged, as you wish, legs. The wood was so dry and connections points at the bottom and at the top was cracked inside. The horizontal bar at the bottom is cracked as well. It seems the quality control was on coffe barake when this product was placed into box. The pictures are available for review upon request! The latter including pictures, regarding quality of the product and replacement request was sent out. Actually it was faxed and faxed twice to be sure it has been delivered to the vendor. Untill now as of 01/02/13, after almost one month after purchase and, I received NO words from them at all! The company support and replay is terrible. I would not recoomend this product! P.S. For some reason, my negative commnet was not approved by Amazon.
554489
I was giddy when the printer arrived and followed the setup instructions.  Once set-up, I noticed a slew of issues crop up.  1. The print pad coupler (metal disk underneath) was not glued correctly and did not fit.  2. The filament consistently jammed when loaded  3. The 2nd print bay was not programmed or installed correctly when manufactured, resulting in a non-functional 2nd bay and software error messages on startup  4. The USB port was not connected to the main board.

Numerous customer service calls and e-mails resulted in replacement parts being sent to me.  When the parts arrived, they were damaged (presumably during shipping).  Another 3 weeks later, additional parts arrived.  When these failed to resolve the above issues, Cubify agreed to send me a replacement unit.  More than 4 weeks have passed and, Cubify has still not sent a replacement unit to me.

The 3D printer was received October 19th with high hopes and has been non-functional for an entire 4 months now!  It looks like I am yet another exasperated customer here.