Poor Customer Service
599106
Half the threading on the velcro that holds the top of the sleeping bag shut came off the first time I pulled it open.

There is no way of contacting the seller through the "Ask Product Question" button because the link doesn't work.
18043
Terrible customer service.  Spending hours tying to get through to 800 726 0190 site. Coffeemaker brew pause broke right away on DGB900BC.  Need another basket.
3961091
Purchased the watch from EC Cresentt USA.  Poor customer service.
Watched all videos to connect watch to iPhone 5
Successful one time.  Very poor illumination.
The one success the watch was able to connect Watch was only able to perform limited number
of functions described.  Waste of money
1352905
While these lights initially worked great, one by one all but one light failed.  I contacted customer service at Northern International Inc. and they agreed to send me another twelve lights to replace the eleven that HAD failed and one that WOULD fail.
Unfortunately, they only sent one replacement.  Their customer service rep begrudgingly agreed to send the other eleven at a later date.  When the next package arrived there were eleven new lights inside, but none of them were the light I had purchased.

I am still waiting for them to send the correct replacements.

Bottom line...poor product backed with incompetent customer service.
1013093
Not 6 months after installing the faucet, the pull down hose got a hole in it. I attempted to fix it but the hose split. Tried to contact seller but have not gotten any response. Be wary of this product. Bad quality and poor customer service.
2744399
Light was good value for the price and it arrived as promised.  The charger, on the other hand did not work at all.  I sent a note to the email address on the box but got no response.  What good is a rechargeable battery if you are not able to charge it?  Very poor service and I would not recommend the company.  You get what you pay for... in this case poor customer service.
2348180
This company offered extremely poor customer service.  I received conflicting emails when I requested a refund due to a manufacturing defect (fingers on one hand were improperly sewn so that the pinky was actually coming out of another finger) so that the suit could not be used.  I wanted to return it for a refund since I had already had to purchase another costume so my son would have one on time.  I was initially told I was being sent a replacement without any further action on my part.  When I responded that I did not want a replacement, I wanted a refund, they demanded that I provide a picture of the defect before they decide how to handle the matter.  As if I somehow benefitted from ordering their product and keeping it for 12 hours then seeking a refund.  It was also virtually impossible for my son to see out of it and he could not breathe.  Further, the zippers were of poor quality and I could not get them zipped without considerable effort.  I would not recommend this product or this company.
189921
Bought the FlashTrax Media Player.  After a power outage the hard drive was fine, but the main computer would not recognize the drive.  We were only three months over the one year warranty, and even though we would pay for the repair they said they wouldn't touch it after it was out of warranty.  POOR CUSTOMER SERVICE. Poor attention was given to detailed emails, had to keep repeating the same thing over and over.
Their final response...."But it is the way that we have everything set up. We can not change things because you want us to. It would not be fair to every other customer who fellows the rules and saves their paper work. Good luck."  Hello?  I had the paperwork.
311706
Poor product - Poor customer service - Would not buy again for half the price

Warning: First time reviewer here, but I use the reviews of products exclusively on whether or not to purchase products on amazon.com. I do not want any other users to go through the same poor customer service I did only to gain nothing.

I have purchased a set of Berghoff Scala Ceramic coated frying pans. I used the main 12" pan for about a month. As time progresses the pan started to stick. I contacted the customer service dept. that told me to deep clean the pan with baking soda and water. After it was dry add oil to the pan while slowly reheating it.  I did this several times to cure my pan as suggested by the customer service rep. He assured me that it would take some time for this to work. This took place over 4 months after purchasing the set.  I then got preoccupied when moving into my renovated kitchen. After dealing with my renovation I found the pan again. It was now 12 months since purchase.  I had a new representative that made it sound like the guy I was speaking to previously did a poor job and was let go, which he was very rude. She stated they needed to find my files and reopen the review of my pan.  She advised me to send the pan in so the warranty dept. could look at the pan. I had to pay shipping both ways but I figured they would at least get my pan back into good condition.  Berghoff never called or emailed that they had my pan even though I sent a letter with the pan. After waiting a month I decided to email and see if they received the pan. The last customer service rep I had was now gone and I had a new one again. She had to find the pan again and pull up the files. After a reply from the newest customer service rep she stated that my pan was not covered under warranty.  WHAT?

She explained that due to the color of the bottom of the pan I had overheated the pan and that the warranty was now void. I the dirt she cleaned on the bottom of my pan was on all our pans we had. We have a glass top range that we cool all our meals on. It does get dirty at times. I simply took a nylon scrubber to clean one of the other pans I had just to see how hard it was.  I emailed back stating that her suggestion was not the case and that I wanted to speak to a supervisor.  Three weeks later still no response.  I called and was directed to the same person I was dealing with my emails.  She said she brought the pan to her supervisor and stated that she agreed while refusing to allow me to speak to her supervisor.

The facts: Not once did I ever cook with the pan over  heat on my range top. I primarily cooked eggs, sausage, warmed up veggies, and cooked some fish. Mind you that I only used the pan 1 month.  I hand washed it after every use. At first everything would slide out of the pan. The pan got to the point where I had to scrape it each time after use and then let it sit in soap water. THIS SHOULD NOT HAPPEN AFTER 1 MONTH OF USE!

Due to the numerous customer service representatives, poor service, and average pans I would never recommend anyone buy from this company. They did offer me a deal though, 50% off their retail of a new pan.  That was almost the same price I could buy it off of amazon.com.

Buyer Beware - Stay Away - Learn from my mistakes.
1259098
We bought about 1200.00 worth of closetmaid products which came to about 16 boxes. In about half of those boxes items were missing. Among the missing were bags of hardware which made it impossible to put it together. All the time our closets were emptied of their contents and spread around the house. We called customer service and were told to go back to the store and ask them to open other boxes and take the missing parts from them, of course they would not do this. We were then told that it would take 5 to 10 days to ship the parts. This type of treatment is unacceptable but they seem not to care. An e-mail was also sent in complaint but no response was received
666696
poor customer service, i have not been able to make it to work after 5 attempts trying to setup the bank account.
noone can help me from customer service,i called and e-mail and every time i am getting a delay or no response.
I am now using SQUARE, excellent product and i got my fund transfer into my bank everyday.
3115628
The Misty Mate product is fine.  The customer service department SUCKS!  I received my 2nd set with 2 cracked mist nozzles.  I didn't realize this until I had installed the 2nd set when they began to run water instead of mist.  Since I had already installed them I decided I would use their customer service department instead of returning them, after all they have a 4 year warranty. BIG MISTAKE!!! I have tried now for over 2 weeks to get a response back from them.  I have called and used their website "contact us and we will get back to you in 48 hrs."  No one has called or contacted!!! Don't believe me... try their number and listen to all the recordings, I have tried all of their departments, no response...1-800-233-6478. I am pretty sure the 4 year warranty is a joke too if you can't get them to even contact you after only 2 weeks! If you get a good set your okay...if you get a faulty set and need customer service you are SCREWED!
1629421
I bought this for my second home, so I wasn't able to hook it up for a couple of weeks after receiving it. I was able to set it up easily. After a few days, however, we found that the unit was extremely hot, and not working properly. I contacted Roku customer support (online) to try to resolve the problem, but they were unable to help. They took all the info about the machine and told me that they would get back to me.
We took the unit back from our home and waited to hear from them. After about 3-4 weeks, I contacted them via telephone. This was the most frustrating experience. The customer support is apparently outsourced to India, and their primary job is to try and sell services not to help customers solve problems. They took my info so that I could return the unit, and told me that I should receive an email with the details within 24 hr. Needless to say, I never heard from them again. I ended up buying an Apple TV player. I will never again buy a ROKU product.
387565
I liked the product, it was good quality and exactly what my husband wanted. However, I bought the wrong size by accident, and the customer service was TERRIBLE - they just never responded, to three email attempts to contact them and exchange it. So now I'm stuck with a hat that can't be worn. I will not be purchasing from this company again.
25058
Beware, Extremely poor customer service. I called Hailo Customer Service, 45 days after receiving the ladder because one steel support cable had a twist and kink in the cable. Customer Service asked that I send photos, which I did 6 different times. Finally, after contacting them 6 times, they said the cable kink/twist would not hurt anything. Now I'm stuck with a defective new ladder and a customer service department that just wants too ignore quality defects and customers. I asked for the customer service representative's supervisor and never heard from Hailo again. I would recommend buying the "Little Giant" brand ladder, their customer service is wonderful.
88063
Cables do not fit the device listed. Poor customer service.
4531478
Poor customer service.  I received the luggage damaged and missing the lock and they want me to pay to return it to them, which is more than the cost of the item.  Very flimsy and poor quality.  Definitely not like the other 2 sets I bought from Heys.