I had a problem restoring my computer after the free ...
595769
I had a problem restoring my computer after the free windows 10 upgrade.  I work at home doing medical transcription, so I couldn't have a revolving restart of windows 10 recovery that didn't do anything but keep restarting itself.  I purchased windows 10 and restarted my computer with a fresh install of windows 10 64 bit and have been running smoothly ever since.  (Back up all your files on an external hard drive before upgrading, so that you don't lose everything.)
736144
had continued errors and problems getting my computer to boot after cloning.  Had to clone over and over and with different programs and eventually it booted ok.
3596682
This thing saved me.  When I tried to upgrade to Windows 10 it decided to freak out after a week of being installed and would no longer boot.  I was able to use this, pull all of my files off my computer and throw them onto my laptop, and then reformat back to my previous version of Windows.  Here's to hoping Windows 10 doesn't last long, I'm not going to try installation again!
3814044
My hard drive crashed today, less than two years after purchase.  Crashed as in my computer is no longer functional.  Hoping that i'm able to recover some files from a third party service.
1505652
I tried to convert a video and it locked up my computer.  I tried to cancel, it said canceling, but remained locked up.  I tried to shut down the software, I got the message to cancel first.  I finally had to remove the battery from my laptop!
I don't remember what they were now, but I tried two other features with essentially the same result.  I have been cheated!
If it did work, there is no help files and it is not clear what is supposed to happen.
3019702
I used a demo version and was satisfied enough to buy it.  That's when my problems started: the software corrupted and proved impossible to uninstall, even after having my system administrators edit my registry...When the software worked it was handy and the basic idea  is great, but using it nearly destroyed my system.  It took me about 50  hours of tech support, personal time, and system admin support just to  restore my laptop to full operation and I still haven't been able to get  all of this software off of my system.
2918258
We got a new computer and needed to restore our database from the NeatDesk Desktop and Digital Filing system from our old computer to the new one.  We called customer service at Neat and Troy was our customer service representative.  He walked us step by step through the restore process and we were very pleased with his patience and assistance. We were able to get our information on the new computer.  I would recommend the Neat system to anyone.  The system really cuts down on the paperwork laying around our house.  From John & Carol
3214536
I had to reformat from scratch... Windows assumed my new hard drive was a pirate version, I even tried to pay for it but coudnt
3710542
The supplied data transfer software did not recognize my old drive.  I was replacing a mechanical hard drive that had started to fail.  I downloaded a 3rd party disk cloning program and everything worked fine after that.  The supplied usb-sata connector cable did work fine and I was able to see the drive for both cloning and file browsing.
4789802
I already had problems with it after 4days, backup is acting up and k3eps saying don't have enough storage. Supposely I have viruses quick the computer tech tells me which is "injected to tje computer.  don't know how or if I can return it. Not satisfied and I feel I have to waste more money to get it looked at and fixed.
2104947
I upgraded from windows XP to 7 for continued support. all was fine for about 30 day's, then Microsoft indicated my copy was not licensed. after a little tech support from sales person, got the problem  resolved.
3719719
I had a little trouble getting one of the computers to recognize it but Plugable's tech service was excellent and talked me through it. I would recommend this to anyone replacing their old computer. Transferred everything except the operating system.
3168804
I think probably because it was refurbished instead of new.  I had a lot of malware installed with this.  When I ran malware bytes it removed over 2,000 items.  Upgrading to Windows 10 was also more difficult than it probably should have been.  It took about 5 attempts before I was finally able to complete.  However, now that I have replaced the firewall, malware, spyware, anti-virus and upgraded to windows 10 it has been working great, it just took a lot of work to get it to this point.
2080459
I finally replaced my c drive with an SSD, but not after a nightmare of attempts to transfer the files. After searching the internet, I bought Norton Ghost (worthless) and wasted several days trying different things without success.
I finally bought this and first tried their disk clone - the computer sat there doing nothing - I finally re-booted after 5 hours. Then I tried backup from the system drive and restore to the SSD and that worked flawlessly. I would give it 5 stars, but the cloning failed.
1154735
Update to previous review: After installing this product, I was not able to access pdf downloads from secure financial company websites: monthly bank and credit card statements, stock fund annual reports, insurance policy updates, etc.  After many weeks, Kaspersky support could not solve the problem.  I removed the software from my PC but it did not remove properly and I needed additional support to "clean" my PC.  Since the software had been opened, Amazon would not provide me a refund.

After numerous attempts to repair the problem, Kaspersky recommended that I "Reset" Internet Explorer - that solution finally worked and I now have access to my financial data.  I don't know if the need to "reset" was caused by the Kaspersky software or not, but the problem was encountered just after installing the software.  I had to uninstall and reinstall Kaspersky Pure a few times during this process which was a cumbersome process - more complicated than a typical software reinstall.  I still sometimes get error messages from the software requiring me to stop and restart the software.

I also had problems with my home network due to default settings in the software that required tweaking and assistance from their technical support.

Although most problems have now been resolved, I've found this product frustrating to work with, so I cannot give it a high star rating.
3573631
I am restoring an older laptop and needed the drivers re-installed. It took a few tries to get the software to load, then it kept freezing up. I am not sure if the problem is with the software or the old hardware. The diagnostic worked fine, but when it came to updating the drivers, it took 6 hours to do 96% of ONE before it froze.
3505138
my computer has been working fine, until last week when it did an automatic update. when it finished it went to a blue screen saying " there was a disk error," to wait while it repaired itself. when it was done it completely wiped out all my files and apps, it erased a years worth of school work. I have tried to do a system restore but it says there is nothing to restore. Has anyone had this problem? If so or if not, can someone please explain to me what to do to recover my files....
Thanks