horrible customer service
580616
Scale a little difficult to set up.  Had problem with downloading rates from internet.  Called for support help.  Phone number in instr. manual was wrong,not toll free, long wait to talk with someone.  Gave me another phone number.  No one answers and no way to leave message at second phone number. Called back first number said he couldn't help me. Very frustrating. HORRIBLE CUSTOMER SERVICE. Finally got it set up. Very complicated for mailing regular daily letters.  Must push several buttons to get weight and postage for one letter. After you get postage for one letter you have to push five buttons to get back to the starting point.  Tried pushing buttons as suggested, it does not work.  I am sending this scale back.  Mainly due to lack of support in getting familiar with the use of this product.
3469786
HORRIBLE customer service.
My first Phantom 2 vision plus worked fine.  I lost it flying over some water falls.
Second one I purchased did not work out of the box.  one motor was slow and intermittent.  Saw a similar problem on you tube.  That video said DJI sent a new motor and when the owner pasted it on it worked fine.

Not being able to get a hold of DJI in a timely fashion, I had Amazon overnight me a motor which I put on fairly easily.
Unfortunately it didn't fix the problem.  So I called DJI about replacing my drone which has STILL NEVER FLOWN.  Apparently opening up the drone VOIDS ALL WARANTEE.  They have no interest in making it better.  AVOID DJI if you can at all!!
3165497
Worst customer service ever. I have been on hold for over 90 minutes for an authorization and validation code. Of course "an unusually high volume of calls only just now, not normally..." typical response.  When I did talk to a rep, they told me my product code is incorrect, which is printed on the box. After I explained this several times the rep decided my product code was good to use after all. Go figure. The two reps I spoke with did not even understand what I am asking for, and the software asks for this information before it can be used. I understand these obstacles are in place to protect the product from theft, but for honest customers this is too much. They forced me to register the product over the phone, asking for my personal information in basically the most inaccurate recording method possible. They said without creating an account in this method I will not be able to receive a code, and that the only way to create it was over the phone. They gave me many different codes to try and placed me on and off hold at least 10 times, a code did eventually work. Intuit is obviously experiencing some serious technical issues, the service is horrible and nobody seemed to know what was going on. I just paid several hundred dollars to sit on hold and talk to morons for 1/5 of my day. When they said "please call us for support using this product later" blah blah  all I could think was-> not a chance... I'd rather lose the 200$
1922577
Dispite paying EXTRA money for two day shipping, It is almost a week after my order and I STILL have not recieved this necklace. I also have not gotten any sort of response from the emails I have written the seller. HORRIBLE CUSTOMER SERVICE! I'm starting to think that I paid for something that I am never actually going to have sent to me.
4879891
Horrible item!!!  Even worse customer service FOR SURE!!!!  I WOULD NOT RECOMMEND THIS ITEM TO ANYONE!!!  They state to not return the item until you call their customer service.  I was on hold for 10 min the first time.........no answer.  I was on hold 20 min the last time....no answer.  Since this was for a gift, I neglected to try the camera out in the first 30 days.  Just had time to get it out now, and I am 9 days over the 30 days for return.
2151417
In addition to having a HORRIBLE customer service department, expect to spend at least 1/2 hour on hold, just about any service is going to cost you a minimum of $100.00. That's even if they don't fix the problem.

The last update that I bought did not work out of the box. Called customer service and they would only fix the problem if I paid $100.00. This was for a BRAND NEW product. I had just gotten the email confirmation of purchasing/registering the product the previous day!

Since my previous version crashed, I am in the horrible position of trying to somehow get access to my customer database. 25 years of contacts down the tubes.

I have NEVER seen any company not stand behind a brand new product.

I'm sure they get more money from fixing their own problems than they do from actually selling the product.

Can't say enough horrible things about this company.
310535
Nice case. Horrible customer service. I purchased this case for my wife and she likes it. Had a problem with the bottom of case stretching out. After a half dozen emails with ThanoTech customer service I gave up on trying to get her case replaced. There are similar cases on market backed by established, reputable companies that will replace a broken case with a single call or email.
3215734
The product is OK but service and support is non-existent. The one year I had the product I was never able to reach a support person for technical issues. They automatically renewed my 1 year license for 3 devices and invoiced me at full price even though they offered me a 35% discount via email. Evidently there is an "opt out" selection hidden somewhere in the licensing process that I missed. I called support to ask for a refund but they wouldn't connect me to sales or billing. The ONLY way they will communicate with me is via email and that will take several days. I asked for a ticket number or email confirmation of my refund request and the support person said they would not provide it! He then put me on hold and never returned to the call. Don't buy it. It is not worth the headaches!  I have switched to a different solution with US based support that you can actually talk to.
526395
Customer service has a very poor understanding about how the device even works. I've done back and forth with them for weeks with no clear resolution as to how push notifications work and why I wouldn't be receiving some. They also give me conflicting answers to questions and then straight up ignore me. The last person I spoke to assured me that if someone broke into my apartment I would be notified via the app on my phone. Come to find out that was a straight up lie. I had maintenance people in my apartment and the Canary servers decided not to send me any notifications for this event. They were happy to send me plenty of notifications of my cats wandering around but missed the one notification that mattered. Avoid this device until they have another year or so to educate their customer service staff, fix their servers, and make the mobile app work correctly.

Update (reduced to one star):
Over two months after I was issued a refund for my Canary, support keeps emailing me. First to ask how I like my product two months after I returned it and then again today telling me that I have two days remaining to upgrade to a premium plan on my account because now they're charging for the features that were once included. There is no way to deactivate an account and my requests to be taken off their mailing list have been ignored. The customer support for this company continues to be a pain in my ass even after returning this product. Avoid this company.
4961892
This cycling computer is good and competitively priced however, my experience with Bryton's customer service was not good. I called them and left a message, they never returned my call. I emailed them on Friday and they responded on Tuesday at 9:48 pm by email.  The whole email was in a foreign language followed by a YouTube link. The YouTube video that helped me the most was not their video. The purchase of this product has been negatively overshadowed by Bryton's poor customer service.
3062426
I have this for about 4 months. It died  about 3 weeks after I put in a new battery. I wrote to Misfit and explained that I reseated the battery and when that didn't work, I put in a new battery. They wrote back and said to reseat the battery. Horrible customer service. Don't waste your money.
3044827
I had brought a Blueant device that stopped working after sometime and when I sent it in replacement nightmare began.
I have called blueant atleast 10 times to find out the status and the blueant reps ask me to call back next week. This has been going on for 2 months.
I have written to their supervisor, customer support team and every email address I can find, to no response.

Do not buy blueant devices, if you expect any customer service.
3785757
Had this frame since December 2011 always had problem with it freezing up. As of last month it stopped working completely. When they finally answered my e-mail their answer to me was. It's out of warranty and I must take it to a computer shop to have it repaired. I e-mailed them back to see if they knew some place that would repair it.so far after a week no one has answered my e-mail. And when you call they want you to leave your phone # and they will call you back. Well no luck with that either. CUSTOMER SERVICE IS HORRIBLE
2130053
The HDT-500 set had a broken center speaker when arrived. I called up numerous times to customer support.

The customer support guys are useless at klipsch. First they did not listen to the issue properly. Then they asked to write an email to support@klipsch....after 10 days of email, there is still no response...and the telephone guys have no clue.

This is pathetic customer service. I have decided to scrap and redo the home installation with Bose now...atleast the customer service is good at Bose.

The product is faulty and the customer service sucks even more at Klipsch.
554069
This is the worst warranty service I have ever purchased. They promote a 5 day turnaround on most items, which is fine and understandable; however, they DO NOT update you if there is going to be a delay and you have to sit for hours to get an update from the customer service reps. Every single time I called it was a different story as to why they were unable to give me an update - repair center unresponsive, we will update you in 24 hours as we cannot access the system, or you will have an email update within 5 business hours. They did refund the plan amount, but ONLY if you read the fine print of the contract and ask them to - otherwise, you lose. It has been over two weeks now and I just called again, told there was a delay in the part, but they could give me an ETA on Monday if I call back and sit on hold for another hour to get it. HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!
162708
This is the worst customer service I have ever experienced.
1. NO reply to any communication
2. The app for iPhone 6 does NOT work
3. There is a free plan supposedly for 1 user but you cannot activate the system without paying the $9.95 monthly "service".

So, I got everything delivered on time. Installed the system in my home and then I wanted to activate. Only after paying the
monthly service I could activate the system using my computer.

It is not possible to connect via iPhone. The app is obviously outdated: The links from inside the app
go to 404 pages (error page does not exist). There is no reply to a support ticket that I submitted after
1 week.
1234240
Never had a problem until there is a problem. Terrible customer service.