Could not install, no documentation!!
582833
Lack of any form of documentation or installation instructions make it next to impossible to install. I would advise anyone reading this review to avoid purchasing this item
4700083
I get no e-mail nor toll free support.  Received a Xmas gift, and trying to install it several times -- logo comes up on task bar w/red X meaning it cannot connect. I learned that this scanner has problems installing with Windows 98 second edition under certain conditions (AMD processor, certain USB ports, etc.). Why isn't this noted somewhere on the box, or at least on inside instructions. Too, installation instructions I got on internet did not correspond w/Adobe accrobat instructions, & the latter had totally blacked the illustrations which could have been of some help. Scanner still not installed & "Sara" understands nothing I ask about.
1258268
It ended up in the trash. Installation was impossible!
1141609
haven't found anyone to install it for me!  I assume it will be good if I can get it installed.
4133328
I waited a while to install this, but after communicating with the seller and trying several times, I could not install this product. I even purchased an external optical drive to install it. After the last communication, the seller suggested installing even more programs to make it work, which makes this software unacceptable.
8316
will not run on windows 10 even in compatibility mode :/
979994
Note that I have returned the item. I'm relatively tech savvy and can usually figure my way with these kind of things, and the install on this was one frustrating experience. First, it tells you to download an install wizard on your PC/laptop to walk you through the install. The site which it tells you to go to (dlink.com/support) results in a 404 error (aka - site doesn't exist). Poke my way around and find the site. Download the correct wizard, and its says, "Hey! make your life easy and install through the app!", I'm paraphrasing, of course. Ok, simple enough. First attempt (note that in order for you to even do anything, you need to create an account with dlink. To creat an account with dlink, you need a device to connect) to connect via WPS - after selecting after waiting an eternity for the app to try to do its thing, failed to connect. Ugh. Tried again, failed again. Okay fine, forget WPS, I'll connect it directly with included Ethernet cable (thankfully one was included). Tried again, failed again. Tried again, failed again. Backed out, thought, hmm. lets try a different device (this was the 933L, I selected the 933 LB or something). Meanwhile, I went to my laptop to try there, but while i started that, IT MAGICALLY WORKED. Ok great! I finish the process of creating my dlink account. go back to the app to view the camera - ITS NOT THERE. I NEED TO CONNECT IT AGAIN. Long story short, after several more attempt like above, I'm not even sure what I did, but it finally worked (after an hour or so? maybe more, got interrupted a few times). Only to find this was 480p (prob my fault for not checking that). But the install process was enough for me to return it. And although friends recommended dlink as I searched for a replacement, this install process was enough for me to say "no thanks".
3270445
No instructions included and keeps saying no card. There is a 32 gb card installed. Can"t get past the no card screen..... help.
2141237
I couldln't easily install it.  I went to youtube to look up why.  Tons of people saying that you shouldn't do it as it would crash your computer if have up to date operating systems.
109826
Installation will not work and I can't get any help from the city tech website. I have to depend on a relative who has one to get the thing to work. I am very disappointed in the help response which I have not received!
3872419
A BIG disappointment, software conflict...will not install correctly. Terrible directions, directions has misspelled wording....I would not recommend this to anyone! Can not find support anywhere. No web sites to go to. no phone numbers etc..... JUNK!
200482
I was extremely excited to get this headset, since my teenage son needs one. However, my husband and I have spent the last hour+ trying to get the software to install on my laptop (HP Envy, running latest Windows 8) and while it installs, nothing ever happens. We have installed/uninstalled/restarted repeatedly and cannot get the software to work. We've been online to the FAQ, searched amazon for any hints/tips fro mother users, and done everything we can think of - short of flinging them across the room. Since that software is a fairly important component to the headset, I am forced to give them a 1-star review.
3903706
I was unable to install in my computer, so I just paid 9.99 for nothing. How can I get a refund?
1872558
Install on Windows 7 failed miserably.  Uninstall and re-install appears to have changed permissionis on other folders. WinZip and iTunes suddenly failed. Could not locate help from QB screens becasue they locked up. Tried to get the official help center and got a scammer who said my copy was not official and wanted about $200 bucks to suport, install, and convert from QB2013 (Said QB no longer converts for free.) Sounded wrong so I pulled the plug and did my best to clear any of his tracks. Finally got to a QB sales chat who sent me to the QB tech support. Tech was nice and helpful but never could make the install package work and had to manually override to activate. Then lost more time getting other stuff working again. Chalk up about 6-8 lost hours caused by bad install package from QB.
2963205
trying to get this installed/support from Microsoft & Skype/actual functionality terrible, still, stupidly probably, that it will work out.
1853893
Error on installation. Some file can't be create. Download distribution, no refund. Not good.
2251751
This product had installation issues.  I'm very computer savvy.  Googling came up with some things to try, some of these things really weird.  In the end, installation attempts were a complete failure.

Finally, I just downloaded free trial version from MalwareBytes.com directly.  Then immediately 'activate'd the license with the key card provided.  Worked fine - when installing this way.  So, big question is - why even supply direct media - if that's not even going to work?  Might as well just sell the License Key / License ID.