Installed easily but we are having difficulty getting the app to ...
591497
Installed easily but we are having difficulty getting the app to work so we are unable to "see" it on our iPhones. Working with Customer Service through email; at this point it seemed to mess up the thermostat as well. That has been disappointing. Problem corrected with Customer Support. They have eirked beautifully since. We love them!
2643904
Why is this so difficult to set up? I feel like there's gotta be an easier way.
389440
It's a nice program but not the most user friendly application.  Took me awhile to get it to set up.
3561369
This product gets a 4 star because it is perfect for our Pantry, but a somewhat difficult install.

We love that it is sturdy, affordable, deep shelves and ALMOST easy to install. We were able to install everything easily until the last step - putting the shelves on the brackets. It requires you to line the shelves up perfectly and then bend the back of the shelves up as you force the shelf to slide under the notches that will hold it in place. As you are doing one the others come undone. After lots of frustration and my husband telling me he quit and I had to do it, I finally figured out a system. I braced the front of the shelf against me as I slightly bent the shelf up and got it under the notches 1 bracket at a time.. at the same time continuously realigning. I went from thinking it was impossible to thinking it was easy.

Good Luck to everyone, you can figure it out.. It's not Strength you need. It's Patience, precision and determination.

We still think this was the best product solution for our 4 ft wide pantry.
2837932
I installed this system almost single-handed.  Just a little help to pull some of the wiring.  It set up easy and seems to be working well.  The app works great when connected to the same network, but so far a bit sluggish when away or over 4G.  I will set up the SmartClient/Web for PC soon to see how that works.  My only complaint thus far is the remote control for the unit doesn't seem to work.  I get a lot of messages when I push buttons that say "That function isn't available now" or something like that.
3666344
The app has a hard time understanding any commands given to it. She
2846499
It took me a while to get these setup and working on my app.  There's another review here that outlines a good set of steps to help.
1658320
Works as advertised but hooking it up can be tricky. Came with simple instructions and I had it installed in a couple of minutes.
1465202
Really easy to install. Seller was very helpful with an issue. Had problem getting during programming as the installation video jumps from one scene to another and misses an instruction where we need to reconnect all the wires to the device. But since we can see it in the video that all the wires were connected in the next step, I had no problem installing it my self.
1708307
Installation was simple, but some of the set-up dialogs are trying. There are numerous technical informational questions you will have to research to answer, i.e. Latitude/Longitude/Elevation etc. Will take some time to complete the process, but after that everything has worked without issue.
4225779
we simply cannot get it to work. It is so hard to install and sync with your phone. we tried for weeks and couldn't do it.
576831
The setup was a little difficult. A  few more directions would have been nice for those of us that are not computer savvy. After getting it installed everything else seems to be OK.
180200
It was initially difficult to get working with Xbox one but once passed those it works well. I need to work with the smartphone app more to see my options
4226246
Great product. Difficult words and the app is useful! A little difficult to figure out how to get it on your phone.
2592231
Not very easy to get it running, to this day we are still having problems and it's been weeks now
3872599
Works great but the control App is a little wonky and the scheduling portion of the app works but is not intuitive.
1795015
could be the app I'm using as I used my brothers set up and it was awesome...so far for me, not so awesome