Excellent Product: Outstanding Customer Service
594525
After ordering the grill light I received an email from their company Carbon12Innovations expressing their appreciation for the purchase and a detailed explanation of what to expect and how they would check back after it arrived. Also included was a promise of satisfaction or they 'would make it right'.

After the light arrived I received another email to confirm it arrived and offering answers to any questions and asking for feedback.  The product was well made, worked as described, and arrived on time. I am very happy with the purchase. But what impressed me most was this company's genuine commitment to my satisfaction.  I briefly replied to their last email to confirm receipt. I promptly received a personalized email back from a company official repeating their appreciation for my order.  He also took time to address my product and order with detailed specificity.  He was attentive, profession and appropriate. He made me feel I was important to the company.

I have never experienced better customer service or treated more courteously.  After all this was an Interent order at a low to moderate price point. Due to my experience with this company I will definitely check out their other products. I'm not easily impressed but Carbob12Innovations you won my trust. Thank you. Kevin
2190864
TarDisk has been a lifesaver for me. I've been completely impressed with the product since day-one. What has recently impressed me even more is the outstanding customer service I received by Luiz Carlos. I emailed TarDisk in a state of frustration after receiving my MacBook Pro back from the Apple Store after repairs and not being able re-setup the storage. Literally within minutes after sending my email, Luiz responded and quickly got to the bottom of my problem. Ultimately, it took about 15 minutes for him to get me up and running again. Thank you, TarDisk, for an excellent product and stellar customer service.
3459625
I'm in agreement with the 5* reviews here on the product.  The NavDock does everything it promises, was easy to install, and really expands the usability of my iPhone 3GS.  Listening to the music through a home theater system is breathtaking.

But what was really surprising was the customer service.  I had an initial problem that turned out to be an issue with one of my TVs.  I called the 800 number (easily found in the included user guide) and a real person answered the phone.  She listened to the problem, consulted with other techs, and when it wasn't anything they'd seen before, provided me immediately with an RMA and instructions via email to send the unit back for repair.  After all this, I decided to try the unit on other TVs in the house and it worked perfectly.  So no need to send it back after all.

Overall brilliant product and surprisingly responsive customer service.
4894511
Product looks great and the customer service is outstanding!!
698552
Not only is the product great, but the customer service is excellent! It looks great in my window and is well made. If you do not have molding on your window, you will need a wooden piece to hang the unit from (either pick up in a hardware store, or order from Beautiful Views- Jim sent the piece out within a day of my contacting him and ordering).

I live in Manhattan so now I have a place to keep the plants away from the cat, they get more light, and it enhances my view- green living things instead of the brick wall across the way in my kitchen. When I move to a bigger apartment, I'm going to get one of these for every room.
4062217
This headlamp works great, and is easy to use.  As others have noted, the on/off button can be a little tricky to find, especially with gloves on.  And my other micro USB cords don't fit into the small hole surrounding the charging receptacle on the headlamp.  These are minor annoyances on an overall excellent product.
I have to update my original 5-star review.  After owning this for a while, I had a problem that was 100% my fault.  I contacted Foxelli, looking for a replacement part to buy.  Instead, they sent me a whole new headlamp for free!  So, not only is this a great product at a reasonable price, but the customer service is unbeatable.  If you have any trouble, be sure to contact them.
3301674
Never mind that this is a very nice product in both work a shop and quality...but, customer service is top notch as well. Here's my experience, after being pleased with my 1st purchase, I placed another.  However, I received a different color than what I ordered.
Immediately after contacting the seller, I received an email with apologies, a full refund, and a request to check the hang ticket to see if the headband was improperly labeled (which it was).  I was then given a very nice thank you for helping to pinpoint the cause of this. In addition to the refund, I was told to keep the one I received in error and also given a gift code for an amount that covered the entire cost of a new one.
So, happily, I now have 3 BLOM headbands for the price I paid for one. This kind of customer service exemplifies customer care at its best. Bottom line, great product and great customer service!
3609822
At last, a product that exceeds expectations in quality, ease of use for multiply applications and outstanding customer service.  Received a personal note from the developer of this product in their small business before the tape even arrived expressing his thanks for the order saying they stood behind the tape performing as advertised and to let him know if I needed anything further.  I will find many other projects to take advantage of this tape in the future and am sure to be ordering again.  Were it permitted to give an item six stars this would be it..
1257127
It really works!  Easy-to-use product that exceeded all expectations. Had a question about use and was very satisfied with the telephone support received.  The tech support rep was courteous and knowledgeable.
3988469
Outstanding product for the price, and their customer service is incredible!
901216
Excellent product at a very good price. Mine was missing one of the clips (things like this happen, and it is just an accident), but Customer Service sent me a replacement right away. This kind of service means a lot to the consumer, and I would buy from them again in a heart beat.
3689265
After posting the original review (below), I was contacted by Katie at eSynic. Naturally, she was concerned. She offered to send me a replacement or refund my money -my choice. I decided to accept the replacement offer, which arrived by 2-day air. MUCH better. As suspected, my original unit must have been defective. The replacement worked right away at the distance I need (about 6 ft).

What I like:
- The base plate is aluminum. Very sturdy.
- They molded a nice divet into the battery compartment for the USB receiver storage. Makes it very easy to remove/replace.
- Full QWERTY. Everything but the NUM keys.
- Special function keys for switching from phone to computer. Haven't tried them, but a nice touch.
- Mouse pad works flawlessly. Very nice right out of the box, though you can adjust to taste.
- 1.5+ mm key travel with a nice, positive contact. I like this for my typing style.

I'll take Katie's explanation on the delayed service request at face value. Once they made contact, the willingness to "make it right" was outstanding. Very pleased with the product and the service.

Overall, this is a very good unit at a great price.

-----------------------------  Original Review Below -------------------------------

Product Description: "High Speed 2.4 GHz Wireless Technology Connection, Ensures Your Smooth Remote Control up to 33 ft."
Actual Performance: Maybe 3 feet. Maybe. (New alkaline batteries, updated Windows 10, machine next to me - no desk, no table, nothing).

I wasn't going to post a review but eSync kept sending me emails requesting one:  "We want to make sure you are completely satisfied with the product. Please let us know if there is any issues, questions or concerns. Our customer support team is standing by to assist you." I replied with the details of my unit's less-than-advertised performance. That was last week. Crickets.

So here's my take. My unit is finicky. Mouse movements are jerky. Keyboard misses every 10-20 characters. This is with the keyboard resting on the tower case. Forget about moving more than a few feet away. Very annoying. I'm going to give eSync the BOD that this particular unit is faulty. Too much trouble to return, especially since they didn't respond to my email. So I bought a similar Logitec on clearance from OfficeMax. The Logitec works great.
2744562
Truly a wonderful product - did what it was supposed to do... kept everything nicely organized on my recent trip..  I was able to use one cube for my shirts, another for my sneakers (they fit perfectly), another for some bottoms, and the small one fit 3 small umbrellas nicely.  What makes this product truly exceptional is the customer service from the co-founder of the company. Initially, there was a snag in my order.  I receive immediate feedback from this company trying to correct the error. How refreshing to reach out to a company and hear back IMMEDIATELY. They truly stand by their product and put customer service above everything else. In the end, it was resolved to my satisfaction - I would not hesitate to order again. Yes, there are a variety of packing cubes out on the market. Yes, they are all fairly comparable in terms of meeting packing needs... however, not all companies are equal in terms of responsiveness. Pro Packing Cubes is easily one of the most responsive I have ever found. I disagree with another reviewer that claims that the co-founder spams for reviews. He sent one email asking for feedback (a small business trying to grow and provide service in the process) - I hardly consider this a bother.
2650318
Highly recommend the product and provider. Exceptional customer service.
719028
The functionality and number of accessories this product comes packaged with is very convenient, and the product performs its intended purpose quite well. Homespot's customer service is outstanding, as I contacted them about an issue that turned out to be the fault of my phone and they were extremely helpful in answering my questions, even consulting with their product engineers with my more technical questions.
In all, this product is great.
523921
Outstanding product with great durability. Dynamic Customer Service with Excellent product workmanship. This product exceed my expectations and it's a very good product.
2375089
Excellent product - meet my expectations - the seller make a fabulous customer service - Very helpful