Unmatchable customer service - I will only buy here in the future!
585737
I ordered Mamma Mia listed as "new from manufacturer" and the seller accidentally pulled one that was "previously viewed" and sent it to me. When I notified them of the error they worked quickly and kindly to replace the item immediately. The new copy arrived in just a couple of days. I couldn't have been more satisfied because this was an honest mistake that they sought to correct as soon as possible and with sincere apology. This was only a $7 item, yet it mattered to them that the order be fullfilled properly. Hoorah for their customer service and putting that first - rare these days!
3896806
In a world where every moron is trying to cram *more* speakers into his system rather than *better* ones, it was a relief to find a company with a good reputation that put out high quality 2.1 monitors.

However, a few months after I bought these speakers, I started having problems. The sub would be filled with torrents of static. Even if nothing was feeding into them and they were only turned on by themselves. It would come out of nowhere in the middle of the night. Loud enough to wake you up. And then the sub stopped producing any sound that wasn't just pitched static.

I emailed BlueSky and described my situation in the middle of the night on a weekend. Within hours, I had a reply from the founder of the company. Later in the day, I also heard from two engineers, including the guy who actually designed the product. They stated some units were experiencing this behavior and they had a filter (a little circuit board that you stick to the back of the driver, connecting the driver and the mainboard together). They said I could either fix it myself or send it to them and let them do it. Or I could try it myself and - if I failed - still send it to them and they'd do it for me.

I opted to have them send me the parts. They arrived within a week. The filter circuit, an entirely new mainboard and an entirely new driver. Essentially, everything except the padding and the sub chassis. They also provided extremely comprehensive and comprehensible instructions that included photographs. Within fifteen minutes, I had removed the face cover to the unit and the driver. Disconnected the driver from the mainboard and removed the mainboard and backplate.

A few minutes later and I had attached the new filter circuit to the back of the driver and put everything back together. The sound is better than ever.

Customer service of this quality is rare for a product. I wish the problem hadn't occurred in the first place, but after it did they were quick to resolve it. Offered me the option of giving me parts and instructions or doing it *for* me and even kept their founder, engineer and the designer of the product itself in touch with me until I could confirm it was resolved.

And, like before, when I contacted them to indicate it was resolved - it was at 9pm on a Saturday night. Within the hour, I got a reply from the co-founder again thanking me for my patience and patronage and asking if there was anything else they could help me with.

I can thoroughly recommend their products both for performance and quality as well as the unsurpassed attention and care they give their customers. Many others could learn how to build brand loyalty and respect from these guys.
293698
I ordered this item way back in early December.  Amazon.com sent the same incorrect item TWICE after calling them TWICE about that fact.  I finally ordered the Kingston 1GB chip from Buy.com and it came without problems within a week with free shipping (in all fairness, Amazon.com offered the same deal, except they couldn't send the correct item!).  It's a shame that Amazon has gone the same overseas customer route as other on-line purveyors and the customer service really sucks[...].  As the adage goes:  Buyer Beware!  You can believe this review!
3934760
Gyration is now RCA/Thompson, and my experience of their customer service was so hostile and unresponsive that you really have to experience it to believe it. I even tried calling back to get a new service representative and got two out of two phone 'droids with no knowlege of the product other than a script, no desire to serve their customers, and a seeming directive from management to discourage repeat business. Both reps refursed to connect me with a supervisor. Perhaps there's a reason that RCA has such a terrible reputation in the trade. Always buy from reputable businesses, since your product is only as good as their inclination to stand behind it.
1601173
Bike lock is great. Customer service needs serious help.

I contacted Bell customer service a little over a week ago because I needed to order a new key for my Catalyst 200 U-lock. I included what I thought was the lock model number and also the number on the key.

The reply to my email was courteous, but the rep said that the key serial number didn't match any for that lock model.  I told her the lock had been gifted to me in 2014. Then I took multiple photos of both lock **AND KEY**, including a few sitting next to a tape measure so the lock's dimensions could be easily determined, in case I had stated the wrong lock model, and emailed them in a reply.

The rep replied the next day, saying that my key would be delivered in the mail. When I asked what model the lock had turned out to be, she said that yes, it was a Catalyst 200, she had simply "looked in the wrong place."

When I received my key in the mail a few days later, it looked nothing like the original key still in my possession, nor was there any way it would fit my U-lock. I took MORE photos: old key, new key, side by side, different positions, keyhole in bike lock - anything that would show that there was no mistaking that the new key would NOT fit the lock I had written in about.

I got no reply.
I emailed again, minus the photos, to see what was the issue.

The NEXT day, I received a final email that said, "Unfortunately we do not have keys for locks made in 2014" (the year I was given the lock; info which I included in my initial email TO Bell) and prior. I apologize I see now that you did mention the date in an earlier email."

I decided not to waste any further time trying to contact a customer service supervisor at Bell or explain my situation; I'd wasted enough already.

Summary:
Bell products: I'd recommend.
Bell customer service and policy:  two thumbs down.

*This customer is dissatisfied by her time and energy being wasted.*

 The lock is great; I'd like to keep the one I already have and get a new KEY instead of having to shell out more dough for a new lock. You might consider contacting Bell **before you buy** to find out when they plan to change their locks and replacement key policy next.
2220772
I won't waste my time going into reviewing the interface quality for a program at this price point; let's just say there is more to be desired.  What I am writing about today is about the quality of customer service you can expect from this company.  They tout themselves as Christians but are more like thieves.  Whenever you purchase software you are in essence licensing the software itself not the media on which it is printed.  I had just purchased this product and had accidently scratched the CD shortly after opening it (accidents happen).  I called the company and was able to produce the receipt proving that I had just purchased their product, I also told them the truth about what had happened (I wish I would have lied at this point).  I was told that they had to charge me almost the full price of the CD to replace it!  I was shocked!!!!  I told them that I purchased the content on the CD and not the CD itself and that I did not mind paying a processing fee for a new one but that cost should be minimal.  They forwarded my call to a manager who ended up calling me a day later to tell me that they would have to charge the full replacement price for the CD.  I told them that this was the last year my child would be using their product and I would let everyone else know what kind of service they offer.  I do not recommend doing business with a company whose only goal is scrape every penny from your bank account.  Christians?  Yea Right!!!
4396297
I recently placed an order with this company directly from the company website.  My basket arrived without ANY information on whom it was from. I typed a beautiful message on the gift message and included my name.  The recipient actually had to call The Fruit Company to find out for herself, one day POST-OP!!  I called the company to express my displeasure.  They were aware of this type of problem, about gift messages not being submitted with the order,  and the only way they could offer to rectify was to offer me a $2.60 customer credit!!! I ordered $70 basket!!!  The woman I spoke with said there was nothing she could do.  I just checked their website and it says 100 percent satisfaction, guaranteed.
Well they surely don't stand by that!  Very poor customer service!! Needless to say, I will be placing future orders for gift baskets elsewhere!
D. Martin
4033478
The purpose of this review is to state my unsatisfactory experience with Netis Systems customer/tech support, which relates to all Netis products.

I purchased a Netis Systems WF-2109 wireless network USB adaptor at a Microcenter store. I tried four times to load the drivers from the CD to my desktop computer AND laptop computer. After going through the whole process, including the computer reboot, the drivers still didn't load to either my desktop computer or my laptop.

I called their customer service number listed on their website (626) 810-5866 and could only reach a recorded message asking me to leave a voicemail. No call back after 2 hours. When I called back I spoke to Maria who gave me a second phone number to call for technical support (866) 716-3896. Again I receive a recorded message.

When I tried calling back, again I received a recorded message at the technical support option. Then I tried other options such as Sales, which also had a recorded message. After many tries I finally reached a person who stated his name was John. I believe he told me a false name because he was abrasive, and hesitant to give his name. This person made no effort whatsoever to troubleshoot the problem, and simply told me that my computer wasn't compatible. I asked how he knew that because if the drivers do not load, then you cannot attempt to use the product to see if it works (i.e. compatible). He refused to acknowledge the logic, and hung up on me. I called back Maria who promised a manager would call me. I promised to hold my breath till I received a call back.
No call back was ever received.

Maybe this product works for some, but if it doesn't work then you are likely out of luck because this company has deficient or non-existant technical support. I note one reviewer (of WF-2109 wireless adaptor)stated he worked with tech support for days to get the product to work. Who wants to do that? NOT ME!!
4398494
it keeps saying the item is in stock,  1 of the people at the company told me they had '' fixed the problem ''  then another person tells me it is out of stock... someone lied to me, and that is not a good sign... it took 8 days for them to tell me it is not in stock....  and if you look, it has never been out of stock!!  worst customer service i ever encountered...
3332785
Update: Changing my previous 2-star rating to 5 stars after witnessing some of the greatest customer service I have ever experienced! This company tracked me down, offered to ship me 4 brand new pairs of these briefs FREE of charge, no questions asked. This was after they had already sent me replacements for the first set I ordered. Not only was I blown away by the quality and style of the latest batch they sent, but again, I can't stress the phenomenal level of customer service this company has shown me. THANKS AGAIN LAPASA, YOU HAVE A CUSTOMER FOR LIFE!!!
1381913
I tried in vain to purchase this exact product to match with a set of Flash Drives I already own.  After several attempts, with several vendors (concluding in several returns), I am convinced that unless you really luck out somewhere, this exact product with this exact manufacturer's number in "(black/blue)" as shown in the picture is no longer available.  Later model PNY USB 8GB units are available (substituted)which are "similar" under this description and are equal in storage capacity, but this particular unit is dauntingly elusive.  Before purchasing anywhere online, even if the description says and the picture shows this unit, check with the seller first if you need an exact match.  And be specific about what you want. This is an older model product no longer available, no longer made, and therefore likely not part of the inventory being offered under this description.
418592
Almost exactly 1 month ago (7/23) I purchased a school book online (standard shipping)for a class that will begin on 8/23. The delivery date was supposed to be 8/16.  On 7/23 at 10:23am I received an email confirming IntelliTech IT/AV Solutions shipped the item.  Since 8/17, I have emailed this company twice through Amazon to find out where the order was since there does not seem to be any tracking number on this order and no way to contact them directly.  I have never even received a response to either request!  Customer service?!  PUH!  This company and their customer service STINKS!  I want my money back - yeah, they charged my account the day I purchased the book online.  I have purchased several things on Amazon before with no problem whatsoever but this has really discouraged me from going this route again.
1951847
I had a very traumatic experience with "Unbeatable Sale", the manufacturer. The top part of the nightstand was defective. After 3 weeks of strugling over the phone and  over 20 phone calls, the part they shipped me did not fit the model I had. After mentioning it 3 times to their Customer Service, I was told that the production DID NOT KNOW why that part wasn't the right one and that I should be taking pictures from the nighstand and the same part which would show what was wrong with it. It has now been over 5 weeks and I am not willing to involve more time in the pursuit of MY DREAM PART!!
1012534
I was researching this product, reading all the reviews here.  I called Grandtec USA (the manufacturer) to discuss some concerns presented here.  I spoke to Jason, who identified himself as the "lead tech".  As soon as I mentioned my first concern, the report that the video pass-thru connector created problems with the monitor for some people, he started yelling "That's an absolute lie!  What website is that?  That's absolutely false!  I'm not gonna stand for that!"  I couldn't get a word in edgewise, so I hung up.

I called back, the same guy answered, I asked to speak to someone other than him... he said he's the only one to talk to.  I said I want to talk to someone who is willing to have a conversation.  I said I want to be able to present my concerns and give him the opportunity to address them all.  He said "I want to know what website that is!"  I said I'd be happy to give him the website after I express my concerns. He said, "No!  I want the website first!"  So I said, "Nevermind!  I'm NOT going to buy your product!" and I hung up.

If their "lead tech" is so juvenile that he goes into a temper tantrum at the mere mention of a concern with his product, without giving a potential customer the opportunity to finish a sentence, it gives me great concerns about the integrity of this company.  The fact that he's "the only one to talk to" also makes me wonder if this is a one-man operation, working out of some guy's apartment.  At any rate, Jason's reaction guaranteed I won't buy any of their products.

Oh, by the way, it's not a matter of losing one sale.  As a business/technology consultant, I was researching this product for recommendation to a major university, so the potential business could have been dozens, if not hundreds of units.  I'm sure Jason will win "Salesman of the Year" for this!

My recommendation: DON'T BUY THIS PRODUCT, OR ANY OTHER PRODUCT MADE BY GRANDTEC USA!!!
4124131
I bought one of these for a Razr V3i.  The front cover fit fine.  The rear cover didn't match the phone details - the grill on the cover didn't match the grill on the phone.  I sent vendor photos of the problem.  They then asked for the model.  I sent them a photo of the model # located under the battery.  Their last E Mail to me stated "Thank you for the pictures and the verification. The exact case should fit your device perfectly."

They offered a refund IF and ONLY IF I paid the return shipping.  Then, they were going to deduct an additional 20% because the package had been opened! How could you even know there was a problem without opening the package?  Huh?  I wouldn't rely on their product fitting your phone.  I absolutely guarantee you will not be impressed by their Customer No Service should you have a problem with their product.
4465885
I've purchased a few items from TOCCS, all of which have come with either free or 'nearly" free prices- I just paid shipping.  I've been pleased with everything except a 3 foot cable for iPhone5, which wouldn't charge either my phone or iPad.  I contacted TOCCS customer service with my issue, and received a reply that a replacement would be sent.  I never received the replacement, so I contacted them once again (sending the email I had received from customer support).  This time, I haven't even received a reply.
I'm not too sure about the fabulous support they describe.  I sure haven't had a good experience, and I paid for the cable and the shipping, yet it doesn't work!  Boo.
2818189
I ordered from their web site. I kept getting asked if I wanted a second screen for just the cost of processing and handling. I said no. We have one door that needs a screen and no friends or family that needs one. Imagine my delight when I completed the order after repeatedly saying NO NO NO and my processing and handling was $15.90 for ONE. I called immediately and was told my order 'wasn't in the system' yet and to call back in three or four hours. I called back the following day and was told the same thing, only that it now took up to 24 hours to get 'in the system', despite having received email confirmation showing my name, address, order number, and credit card info. How did all that get 'into the system'? Then I noticed we needed to allow 2 to 6 weeks for delivery. My wife called and cancelled on 5/21/12, but when she asked for a cancellation number, the connection for inexplicably lost. I wouldn't be surprised to have it arrive at my door and on my credit card despite all efforts to cancel. I'd avoid these people like the plague.