The services from the selling company is good, but the product from Dell is not worth ...
590517
The services from the selling company is good, but the product from Dell is not worth it, the cursor/point from the pen usually flutter, not expected.
3760764
Although this is a good computer overall, there's often something the seller's not mentioning in the product details. For example, mine doesn't burn any discs, will read CD's, but not DVD's, although the seller mentions that it's "DVD capable" in his/her description of the product. They choose to say nothing about the RAM (or lack thereof), and when the laptop arrived at my doorstep, I wasn't thrilled to see that it contained 256 megabytes of molasses-slow RAM. So, I'd paid my $211.11, and had the laptop for a month, and here I sit, pissed off because of the super slow Wi-Fi sensor. So, I get in the car, go to Wal-mart, and buy one compatible via USB. Now that I think I have the thing in acceptable working condition, I realise that I have to prop the charger up with a thin notebook to get the thing to charge. Wonderful. Here I sit, wishing the darned thing would start up faster, and I wonder why I didn't just opt for a netbook. So, with netbook's prices going down every day, just remember that you can pay an extra $75 or so, and buy something with better performance.
2806962
The laptop is pathetic, it is the worst laptop I have ever used. The dell service has also disappointed me. The laptop works only when its connected to the charger. I would highly recommend not to buy this laptop to anyone.
2359182
I bought an Inspiron 1525 brand new in January 2009 and within 5-6 months the HDD crapped out. After spending an hour with telephone diagnostics they actually told me I had to go buy a 3mm Phillips screwdriver to continue the diagnostics (Despite purchasing warranty and 3yr support that includes "In-home service after Remote Diagnosis"). Rather than wasting hours trying to get Dell to stand behind their warranty promises, I bought a Serial ATA HDD and replaced it myself at the cost of $70. 11 months later, guess what. . . . Crapola!! I put my shell of a Dell Laptop on Ebay and dished out the money for an Apple Macbook Pro. Even though it cost more than my Dell did, I have read the writing on the wall and the outstanding reviews on the MacBook. I also no longer want to deal with the B.S. that seems to accompany a PC.

Don't buy anything from Dell. I bought from Dell largely because of their supposed "five star" consumer care and tech support, but I learned the hard way that they do NOT stand by their products.
2824981
I bought this item thinking wow cheap, but when I got it and plugged into my laptop it did not charge, when I contacted the company asking what am I doing wrong they stated it was my computer and not their charger,end of story...  I brought my laptop to Dell and they plugged one of their good charges and it worked..  It's worth buying the right item and not something cheap that can damage your computer.  Please don't buy from this company nor this item.  I still paid less than $20 for a good charger.
479221
Don't buy a Dell unless you want to talk to an Indian customer service call center where all they are trained to do is say is: "No! No! No!", they are rude and talk over you, and finally disconnect the call. Don't buy Dell! I will never make that mistake again. This company will not survive- sell the stock if you have any!
2375240
This TV/computer monitor gave us great pleasure for 3 years, but then one night as I was speaking with my wife, it just went blank.  Professional computer technicians confirmed that the only option I had was to send it back to Dell, who would kindly replace it for about $400.00.  Well, these days, for $400, you can probably do much better.  Sigh-oh-nara, Dell-sold, Phillips products.
3188030
This one star is not for the Laptop but for the third party seller on Amazon. The laptop I would give two starts because it developed horizontal lines across the top of the screen and one star for the seller for selling a used Laptop as new. I found out that the laptop was used, when I tried to have Dell do a service call, to repair the display. After giving them the Service Tag # and my name, they informed me that it was owned by someone previously. I told them, "that can't be", I bought it from Amazon brand new, at least that's what I thought. They assured me that it was in fact, a used Laptop. This seller should be band from doing business on Amazon, for pulling a stunt like this. I would strongly advise anyone who have bought anything from this seller to check it out with the manufacture, to see if it was registered previously. If this Laptop hadn't developed a problem, it may never came to light, that I had bought a used laptop.

Update:
This laptop has really turned out to be a nightmare purchase. After returning the used laptop sold as new, Amazon is now refusing to give me a full refund, charging me $329.8 restocking fee for the used and faulty laptop, I guess to resell it as  new again. I don't know where they find these geniuses they hire as Customer support reps. The rep told me I should have returned it within thirty days, this is after I told him that the laptop developed the lines about a week and a half ago, which is months after it was purchased. I asked him, so why would I return a perfectly good working laptop if nothing is wrong with it, the problem developed after that magic window and Dell refused to fix it because they say, I am not the owner because it is registered to someone else. I spoke to rep who called himself David M. who refused to give me his last name, all he did was, keep repeating this 30 days, 30 days, like a scratched record. It was like speaking to a piece of log, he could not understand, the part about the fact that Dell said the Service Tag attached to that Laptop was registered to someone else in effect, making it a used laptop. I mean, all the knuckle head had to do, was to call up Dell and give them the Service Tag # to confirm what I am saying. He could not do that because he was too busy, accusing me of lying, when it is so easy to verify the facts.  I will pursue all available avenues, to get my money back. It is plain and simply wrong to sell a used item as new.

Update:/ 4/11/14

After filing a complaint with the BBB Amazon has reviewed my case and found out that the Laptop was in fact, registered to someone else, making it not new but used. They have decided to issue a full refund. They need to reprimand that Amazon employee, that try to insinuate that I was lying. All he had to do was to call Dell with the Service Tag # and it would have been cleared up in an instant. Instead, he convinced himself, that I was lying and just wanted to change the laptop after a long use. Shame on you David M. Whomever you are, if that's even your real name. Thanks to Amazon for making this right.
2067291
I loved this computer when I initially got it.

The bad:
- Within a month of getting it,  the screen developed a white spot.
- Within about 7 months, it started giving me intermittent blue screens. It used to say 'critical operation had failed', or 'could not save to memory', and then just restart, and would be fine for days.
But slowly those crashes started coming more often. And about a month ago, it just said can't recover, and asked for a Windows recovery. Which we did. It did not fix anything. And every time it would be ok for a day or two and ask for that again.
Finally about 15 days ago it asked for a system factory reset. Which it could not finish.
- Customer service sucks. They are completely unhelpful and wanted money before anything. They recommended I go to a best buy and said they are their official service center. When I went to best buy, I was told there is no such thing and only geek squad. So I paid $100 for the geek squad. They apparently checked the hardest and said it was ok. So i paid the next $100 for a complete system recovery and reset. Which again worked for literally 2 days. And now it is showing me that there is an issue with the wireless and something else. And the blue screen crashes continue.

This was a pricy laptop. After paying $1000, I expected it to last at least a good 3 to 4 years! My Sony from 2008 still works, a bit slow, but no issues! I have already ordered a Dell as a replacement. It us not lightweight, but at least the customer service is good.

 The good:
- It is super thin and lightweight. I have not seen another that is not a chrome book that is this light.
- Very long battery life. With one charge, it definitely can be used about 4 hours. I never bothered to test the full life. But four hours with no worries is amazing.
- It boots up very very fast.
- The screen is beautiful with thin borders and crisp vibrant colors.
- Stays cool and does not heat up.

Broom line:
No matter how great it is, if it is going to die so soon, I would not recommend it.
3373244
I purchased a dell laptop in 2014, and received prompt delivery shortly thereafter.  I did not purchase the extended warranty at the time. The laptop worked well to start with, but went dead in 2015, a bit more than 1 year after the purchase.  I called Dell for service. Since it was then out of warranty, I was charged close to $300 for repair by Dell. I had quite a bit of software that had been put on the machine, and licensing restrictions make it difficult to transfer to another machine; otherwise scrapping the machine would have been a consideration (ouch!). I used the Dell repair service as opposed to any other service because I assumed that this "OEM" provider would know what they're doing.  They have you ship it off to Houston Texas. Upon return, it fired up OK, but had additional problems.  I called Dell, and their service technicians could not figure it out over the phone (they all operate out of New Deli, in India, I'm told). I shipped it back again, and upon the 2nd return they inflicted other additional problems. "Ship it to us again", I'm told. This goes on & on & on with these idiots.

How about a replacement unit", I finally said (not sure what we'd do about getting the software that I need).  Then, after jumping through numerous hoops and hours & hours on the phone, I eventually got a Dell employee in India (part of the "Advanced Resolution Group" - ha) to agree to ship me a replacement unit ("refurbished", not new), although he could give no guarantee of the age of the replacement unit.  Since a laptop's useful life is normally probably 5 - 6 years, I was concerned that they could ship me a 4 yr-old unit as a replacement for my 15-month-old unit, and I'd be worse off than before. And then, of course, the likelihood of this thing breaking down in a year (a greater possibility if I'm working on a unit that's near the end of its useful life),  causes great nervousness to me. The guy in India seemed to have a hard time understanding my position.  When I asked the Advanced Resolution Group rep in India if I could talk to his boss, he refused, telling me that his boss does not take calls. When I asked who is the next higher up level in the company that I could talk to, he told me that there is none, outside of Michael Dell.

As of this typing right now, I'm on a loaner unit, and still don't have a working laptop of my own. I am a professional engineer, and I have a need for a WORKING laptop in my everyday life; life is much more difficult right now.  Oh, and one other comment: Dell did agree to help me get software (that I've already paid for) re-installed on my machine, but only if I agree to pay an additional $154 (beyond the $300 that they're already charged me for the service from their teenage hacks down in their Texas shop). I took a quick look inside the machine (which I know little about), and did notice that they now use cheap Taiwanese hardware for the factory-installed hard drive.  I've owned many Dell machines over the past 15 - 20 years, with no problems. The Dell equipment (and associated reliability) has gone seriously downhill in the recent past. And, their repair capabilities is even worse!!!  I will NEVER EVER EVER buy any Dell equipment again, and suggest the same position of anyone reading this.  In a recent conversation with an associate in the engineering community, I was told about their Dell problems, very similar to this one (both reliability AND service), and was told that they've found the best solution is to just pitch the Dell machine and purchase a new HP unit.  Michael Dell has done quite well on this company, I'm told...gotta wonder how well he sleeps well at night.
3911464
The DVD writer/player may work ok (it is hard to tell), but the software suite is bad beyond description. Dell's technical support is no better (they referred me to Lenovo for assistance). I was hoping that Dell had cleaned up its act in the 10-15  years since I last bought one of their products but they are still pretty awful. I'm amazed that they are still in business.
4451049
I agree with Chris regarding Dell support. I am 62, male and not a genius w/computers. I read 90% of reviews, most by IT Pros that sounded great. Beware of this when reading 5 star reviews. Go to the Dell site and read what Dell buyers are saying about problems and support. My Dell came loaded w/Windows 7 along w/disk for 8. As soon as I went to Dells' site to reg. for warranty, I was flooded, flooded with software not needed nor wanted. Too late!! PUPs everywhere. Dell support is zero when buying thru reseller. I have trouble w/ software, bloatware and drivers. No support. So if you are an IT Pro--good price. You will know what to do ridding computer of unwanted material or fixing a problem. If you are semi-geek [me] bypass Dell. Read Dell's support page--SAD!!!
On second thought--should be 2 stars but I will keep 3 so people will understand beware what you read from the 5 star reviews. They do add something but go to Dell support and see for yourself what other people who buy desktops and only want Windows 7.
UPDATE-7/21/2015- 6 mos and I would NOT buy another product from Dell due to support changes daily!!!
2504463
The screen stopped working 32 days after purchase.  Took 4 days to even get the FedEx information since they had trouble sending it to my email.  Once there I was told that it must be damage caused by me.  It was not dropped, if it was the plastic would have shown it and it would be easily detected.  After fighting for 2 weeks I paid almost $300 because my alternative was a laptop without a functioning screen.  2 months later the hinge now has separated from the base of the computer.  I'm going to try and get it fixed locally since I'm sure Dell will once again take my laptop for weeks and then charge me through the nose to get it fixed.

What happened to this brand?  Dell used to be a quality product.  Now it's garbage with horrendous customer service.  I will never buy another Dell product again.  My company already switched after hearing my experiences.  I just wish I hadn't been blinded by good specs at this price point.  Quality and customer service is more important than a great sounding graphics card SSD and ram.
2779089
Sorry I purchased this!  Dell does not stand behind their products.  The touchpad/cursor jumps all over the place and opens windows randomly.  After spending many many hours on the phone with Dell, reloading drivers and resetting to factory - still no improvement. But Dell does not give exchanges or refunds.  They are content to take all of your time trying the same things over and over again.  Forget it. Buy from a company that supports its customers.
3554887
Avoid, avoid, avoid!! This thing had major issues freezing, issues with updates, etc. and now that it is JUST out of warranty it needs over $300 worth of repairs! So, dumpster bound. Save yourself the agony of a Dell. Their products have gone downhill...brand new work laptop was out of the box 1 week before having to have a tech here to fix it...and three weeks later has to be shipped back to Dell. Last work laptop spent over 6 months back and forth with them. Dell is no longer a quality company with quality products. And I'm out a lot of $$$. SAVE YOURSELVES!!!
4092249
DO NOT BUY DELL PRODUCTS.  Do not buy this laptop.  The keyboard came broken (apparently common problem - repeated letters), rendering the laptop largely useless.  They sent me a broken laptop, and will only replace it with a USED laptop.

I spent nearly 20 hours (yes, 20, over the course of 30 days) trying to resolve the problem with Dell tech support. First, through 3 different calls they updated the software drivers. That didn't work. Then, they removed Windows and reinstalled (rendering all the setup work I had done completely useless, and adding a few new problems).  That took 5 hours on the phone with them. That still didn't work, so they sent a technician to replace the keyboard.  That also did not work.  Now they are only offering me a refurbished machine, because I have had the computer for more than 30 days.  (I have only had it more than 30 days because they wasted my time trying to fix it over the phone!)

After another 1.5 hours on the phone with tech support, customer service, and the refunds department, they say there is nothing they can do.

This has been a horrible and time consuming experience.  After wasting so much time over the past month, saying that the problem is that I've had it more than 30 days adds insult to injury.
4026185
I purchased this back in November when it was on sale for $200, but have not gotten a chance to use it until recently due to just being very busy.

I had planned on using this as a dock until I purchased a graphics card to use with it, however nothing really works. The usb ports on the back cut in and out, randomly dropping inputs or repeating them for a few seconds. This makes it essentially useless for any sort of mouse/keyboard/gamepad usage. The amplifier is also not being picked up by the Alienware command center software.

I called Alienware and they helped me verify that the amplifier software is installed and it is the correct version. When I asked about the usb ports not working and the amplifier not being found by the command center, they said that this should not be happening even though there is no graphics card in the amplifier, and I should still be able to use the usb ports/control the color of the amplifier, and they determined that my product was defective from the manufacturer. The problem is that these devices do not have service tags like normal systems, and they use order numbers to tie the system sold to the buyer. Since I bought it amplifier through amazon, they have no way of helping me and said I would have to go through amazon to seek a replacement. Amazon appears to have a 30 day limit on replacements and refunds, regardless of the cause.

So now I'm stuck with a faulty piece of hardware that the manufacturer CAN and WOULD be able to fix or replace, but because I bought it through amazon I'm pretty much S.O.L.

If anyone from amazon or the alienware store at amazon could help me, I'd be happy to change my review. But until then, I can't recommend anyone buy this. And if you must, PURCHASE IT THROUGH DELL/ALIENWARE if you ever want any support.

EDIT: Amazon issued a refund after a phone call referencing my review. Upping to 3 stars for customer service however I still stand by suggestion of purchasing through Dell for support.