Poor Customer Service
591355
The unit I received from Amazon had a defective Xenon light. After only 5 minutes on the phone, a tech support individual agreed it was defective and gave me a return authorization number and shipping instructions.

I shipped the unit to Innova Electronics, Fountain Valley, CA on 8/1/2011. As of 8/26/2011 I'm still waiting for a replacement. The response to my email request for shipper and tracking information was, "We use FedEx." Period.

I found out on my own that this item is back ordered on their web site. I don't mind waiting but would appreciate some customer service. My gut feeling is that I'm out of luck on this purchase.

I'm sure this item is a treat to use. So long as it's not defective.

Update: 9/10/2011. After 41 days, I received a replacement unit. Best of all, it works! I tested it on my 1967 VW bus with stock 1/4" (6.35mm) plug wires and it worked fine.
3671233
This was supposed to be a Christmas gift but I just received it and it arrived without the Treasure Box. I called Amazon customer service and was advised that even though the box is sold as a separate item, they could not simply send it to me. I was told that I need to send the necklace back to get a refund and in the meantime I can order a new set. The necklace itself seems OK but I specifically ordered this because it came with the matching box. Very poor customer service....
4133019
The system is nice but the customer service terrible! Speaker broke and of course they considered it not to be a manufacturing defect.
1405867
Worked well for about six months, and then stopped working.  I emailed the company to ask about the warranty, or for any support.  Received no response.  Poor customer service.
2735852
Poor customer  service ..had to file claim just to return this ..No print out labels. Plus you pay to return.cost me 31$ from ohio so this was a total waste of time and money i.ll get 15$ back.when all is done.
88063
Cables do not fit the device listed. Poor customer service.
18043
Terrible customer service.  Spending hours tying to get through to 800 726 0190 site. Coffeemaker brew pause broke right away on DGB900BC.  Need another basket.
4531478
Poor customer service.  I received the luggage damaged and missing the lock and they want me to pay to return it to them, which is more than the cost of the item.  Very flimsy and poor quality.  Definitely not like the other 2 sets I bought from Heys.
1187212
Had to return item poor customer service. Overall  very unpleasant experience.
2744399
Light was good value for the price and it arrived as promised.  The charger, on the other hand did not work at all.  I sent a note to the email address on the box but got no response.  What good is a rechargeable battery if you are not able to charge it?  Very poor service and I would not recommend the company.  You get what you pay for... in this case poor customer service.
4567869
Ordered this Seiko watch as a Christmas present. Allowed a month for the process. Never received it and had a very hard time getting a credit on my account. Very poor customer service. Probably will stick to books & tunes for any future Amazon orders.
3110210
I had an installation question - was transferred twice and then had to call two different support centers but never spoke with anyone who could assist.  Very poor customer service.  I'm returning this device and who knows it might be exactly what I need.
4961892
This cycling computer is good and competitively priced however, my experience with Bryton's customer service was not good. I called them and left a message, they never returned my call. I emailed them on Friday and they responded on Tuesday at 9:48 pm by email.  The whole email was in a foreign language followed by a YouTube link. The YouTube video that helped me the most was not their video. The purchase of this product has been negatively overshadowed by Bryton's poor customer service.
3858787
I purchased this greenhouse to protect my numerous potted plants from winter frost.  Unfortunately when it arrived one of the factory installed poles was broken.  I requested a replacement part but was told I had to return the entire bloomhouse and that after they received the returned product they would then process an order for a new one.  I told them it was a big problem as it meant chancing the loss of several hundred dollars worth of plants by not having a way to protect them from frost, but they were unconcerned.  My choices were to hold on to a broken product and try to use it despite it being broken (lopsided and tilted) or return it and watch my potted plants die of frost bite why I wait for them to process a new order.  How very disappointing to see that they are not interested in making me (the Customer) happy.  In my opinion this is very poor customer service and I won't do business with them again. A reputable company would have apologized and sent a replacement part or order, and then asked for me to return the damaged item.  I am always eager to do business with people who do the right thing, but these people choose otherwise.  Guess they don't realize that it these hard times bad customer service can cost them not just their reputation but also their business.
2951288
Very poor customer service. I even registered for the lifetime warranty and cannot get an email reply! Feet on bottom are coming off. Lettering on keyboard factory defect and missing. Little pads that cushion screen already came off only had for one month of light use.
2102377
The magazines are great but the customer service is bad. I was not able to login to the site to manage my active subscriptions. The forms did not bring up my active account using name, last name, zip code or any of the available options. Customer service provided the account numbers and misleading information that i should be able to login using account numbers. It turns out that the site currently has no option to login using account numbers. A few minutes later upon pressing for the option to login using account numbers, they conceded that they are having technical difficulties which is causing the login form to not pull up my account. I was not provided an estimate for when the website issues would be resolved. I asked to be notified when the issue is resolved but they did not honor that request either.
1548837
The customer service of Showerdoor Direct is sorely lacking.  I purchased this faucet in January 2014 for $194.  Three weeks later and no package I tried contacting them.  Their 1-800 number goes in circles and hangs up on you.  I involved amazon and they finally responded letting me know the item was out of stock and won't be available to April 4.  But they can refund my money.  I wanted the faucet so I decided to wait.  April 4th comes and goes no faucet and no contact from them.  I contact them again through Amazon and they said it is still out of stock for another 2 weeks (but again they can refund my money).  The faucet show as "in stock" on Amazon for the new low low price of $320..imagine that.  I believe they were trying to frustrate me into canceling my order so I would be forced to order it for this higher price.  I never got my faucet.  I have reported their deceitful tactics to Amazon.  I would highly advise avoiding this dishonest company.