Inflexible and Customer Support Lacking
592531
As I worked my way through the WillMaker software, there were times I wanted to added a specific note on something, but it does not give you that option at all.  Also, if it asked for a dollar amount (in expenses section, let's say), you had better put it in the correct format and don't add any explanation (i.e. quarterly, monthly), or it won't accept it.  When I finally got through the WillMaker portion,  I wanted to use the free "living trust".  I clicked on that icon that I had downloaded from the CD and it opened up and said it would take me to the Nolo website and I should sign in and then I can begin using the living trust form.  Well, the living trust form did not show up in my account.  I clicked on "Support" and browsed through many, many previously asked questions there to see if it would tell me how to get to it.  Since my question was not listed, I tried finding a phone number to call.  Could not find a phone number ANYWHERE on that website.  However, under "Contact Us" you can fill in a form with your question, which I did.  Got a notification saying they were currently 48 hours behind in answering inquiries.  Great!  :-(  I really had wanted to get this done today while I had the time.  I can't say I hate the product, but I definitely won't be using their online products again.  The book that came with the CD seems very good and concise, but my main need was to get an online will and other documents done as quickly and easily as possible.  And companies that no longer provide support phone numbers, don't get my future business.  I want to talk to someone when I have the need and time.  If I have a problem on the weekend, I will wait until Monday to call back.  But at least provide a phone number.  As big as Nolo is, you mean you can't afford to have humans answering phones?
354645
Great hardware...

The technical support is terrible, I mean the worst...
672095
We bought this KVM to switch between two Dell PCs, one Optiplex GX620 and the other an older Optiplex model number unknown. It seemed like exactly what we needed, a nice, simple switch with a big button and no special key sequences required to switch between two machines that share a single monitor, USB keyboard and USB mouse.

Unfortunately it doesn't work reliably. Sure, it will switch a few times, maybe even a dozen, before locking up but for us it ALWAYS locked up eventually. When it does the keyboard and mouse are left in an unpowered state leaving you only one option - a hard reset of the computer. Removing and replacing the cable to force a USB enumeration does not help. Sometimes even the video goes dead.

To IOGear's credit their tech support is easy to reach and answered the phone quickly. The people there seemed knowledgeable about their products but they had no suggestions that could resolve the KVM problems and finally suggested that we return it for a refund. Unfortunately even the best support can't make a bad product work.
2043162
In theory, this is a great product. However, after several tech support calls and an email, I will be returning this phone for replacement. On both occasions, talking with Tech Support was PAINFUL. Their support is outsourced and both techs kept offering canned responses. I honestly don't think either one of them had a clue about what I was talking about. On my 2nd call, after telling the tech TEN TIMES that the problem was not my memory card (tried using multiple cards) or the photo (all photos on card were jpg), she finally said yes ma'am, I can see the problem is the phone and not your memory card and we can replace that. Here's what happens: The phone displays one of my pictures, then I get an error message stating the format (.jpg) is unsupported. I also can't get any photos to fill the screen. These are all high res jpgs taken from my canon digital camera.
49604
The keyboard intermittently lost connection then totally lost it.  Online directions for troubleshooting did not work and support is limited to M-F business hours.
33172
Poorly designed. Body is falling off. Specially from sides. And soft wear update has sanctioned  this PC. I can't update and can't seem to back up the data off of it. Keeps on telling me error. I wish the seller will send somebody to back up my data and take it back or replace it. If the seller is reading this.  Please arrange for back up and replacement
4033478
The purpose of this review is to state my unsatisfactory experience with Netis Systems customer/tech support, which relates to all Netis products.

I purchased a Netis Systems WF-2109 wireless network USB adaptor at a Microcenter store. I tried four times to load the drivers from the CD to my desktop computer AND laptop computer. After going through the whole process, including the computer reboot, the drivers still didn't load to either my desktop computer or my laptop.

I called their customer service number listed on their website (626) 810-5866 and could only reach a recorded message asking me to leave a voicemail. No call back after 2 hours. When I called back I spoke to Maria who gave me a second phone number to call for technical support (866) 716-3896. Again I receive a recorded message.

When I tried calling back, again I received a recorded message at the technical support option. Then I tried other options such as Sales, which also had a recorded message. After many tries I finally reached a person who stated his name was John. I believe he told me a false name because he was abrasive, and hesitant to give his name. This person made no effort whatsoever to troubleshoot the problem, and simply told me that my computer wasn't compatible. I asked how he knew that because if the drivers do not load, then you cannot attempt to use the product to see if it works (i.e. compatible). He refused to acknowledge the logic, and hung up on me. I called back Maria who promised a manager would call me. I promised to hold my breath till I received a call back.
No call back was ever received.

Maybe this product works for some, but if it doesn't work then you are likely out of luck because this company has deficient or non-existant technical support. I note one reviewer (of WF-2109 wireless adaptor)stated he worked with tech support for days to get the product to work. Who wants to do that? NOT ME!!
2062765
The picture is not very clear, and the system started giving recording error messages after a month of usage.  The customer service support is really bad on this product, and system is impossible to update.  The app on the phone is a nuisance to use as well.
599045
Plug-and-play doesn't seem to work, and this is only brand I've ever had that problem with. I called Support (after 20 minutes searching their web site trying to solve the problem). I got transferred around and they collected my email address and phone number twice (and wrong, apparently). And at 10-minute mark, I had yet to talk to anyone about fixing what could be a simple mouse problem.

Given the tremendous overhead in getting support for such a simple piece of hardware, and given that it didn't work for even it's most basic functions, I can't recommend anyone spending their money on this.
1629421
I bought this for my second home, so I wasn't able to hook it up for a couple of weeks after receiving it. I was able to set it up easily. After a few days, however, we found that the unit was extremely hot, and not working properly. I contacted Roku customer support (online) to try to resolve the problem, but they were unable to help. They took all the info about the machine and told me that they would get back to me.
We took the unit back from our home and waited to hear from them. After about 3-4 weeks, I contacted them via telephone. This was the most frustrating experience. The customer support is apparently outsourced to India, and their primary job is to try and sell services not to help customers solve problems. They took my info so that I could return the unit, and told me that I should receive an email with the details within 24 hr. Needless to say, I never heard from them again. I ended up buying an Apple TV player. I will never again buy a ROKU product.
2588399
While the speaker was pretty awesome in both looks and sound quality, the customer support was so bad that I ended up returning them.
They provide what seems like an abundance of instructions on how to set it up, the final and very important piece is missing.
Setting the speakers up for Bluetooth was a breeze and they worked great for that.  Then I utilized the instructions and youtube videos, to set up the speakers onto my wifi network.  I managed to get the speakers connected and was able to play the music on my Android phone easily.
The problem occurred when I wanted to setup the streaming services I use onto the MMGG M3 app.  There was no instructions on how to do that.
Neither in the booklet that comes with the speakers or in the online instructional videos.
I sent an email directly to the company and never got a reply.  When I tried calling them, I ended up speaking to someone offshore.  Not only was the telephone connection really tenuous, the person who I spoke to did not have a great grasp of English.  But the worst thing is she didn't seem to have any idea on how the speakers worked.  In the end she sent me to the same instructions I had already tried.
I finally emailed through Amazon and had much better luck getting a response.  Unfortunately, the result was the same vague incomplete instructions I'd come across from the beginning.  After several attempts to explain that I wanted to attach my streaming services to the speaker app, with no success, I realized I'm better off going with a competing product (Sonos) which though more expensive came with simple to understand instructions and I was able to set up the system in less than 30 minutes.
Its unfortunate that the lack of clear instructions and very poor customer support, I can not recommend this quality product .
3645329
I've been a satisfied Samsung customer for many years. I've bought numerous video displays, appliances, computer monitors, cell phones, and computer peripherals, but I'm very unhappy with the lack of support for this product. I have an 840 EVO running in a Windows 8.1 laptop. I liked it so much, I bought the 850 for another machine. The latest version of the Samsung Data Migration software hangs for hours and then fails while "Analyzing Source Disk."  The source disk is healthy and less than two years old. That's when I tried to contact support. Unfortunately, Samsung evidently doesn't feel that support for this product should be more than an online FAQ and a manual. There's no interest in helping a customer resolve a glitch with their software. No online chat. No telephone support.

While my experience with Samsung products has been favorable until now, I can't help thinking that Samsung takes its customer's business for granted. They've certainly lost mine.
4070329
The concept of this product is great.  The ability to rapidly build a set of solid shelves using inexpensive 2x4s is a great concept.  The implementation and customer support are a little lacking.  It was challenging to get the shelves squared up.  Shelves are secured with screws from the underside.  This is the Achilles heel of the product.  It is awkward and difficult to get the shelves attached with frames square.  Gravity is working against you most of the time.

2x4basics customer was non-existent when contacted with questions on shelf loading.  They never did respond to my questions regarding load handling capability.  They were also vague in the way the loading question was answered in product questions on Amazon.

I probably wouldn't buy these again.  Great concept, but I can do better next time with metal brackets from home improvement store.
2056409
I really wanted to love this product.  It appeals to me visually, size-wise and performance wise.  Unfortunately the iPod dock never worked at all.  I had called the Yamaha service center and was sent in a black hole of Customer Support emails, reference numbers, serial numbers and various codes all to send me to a NYC based local service center that was out of business.

A documented record of an unfunctional $250.00 product should be enough to get Customer Service moving I would think.

There are just too many options these days for high performance audio that understands bluetooth and wireless functionality properly.  Furthermore at the very least responsive customer service will help almost any customer through a problem.

This unit is now a nicely designed ebay ad soon unfortunately.
1688800
I had a particular issue with the product and contacted Symantec to get it fixed. Support was terrible, I couldn't get anyone to understand a setting called "SmartSector copying" on the product's configuration. They didn't even know that option existed. They can answer pretty basic questions but the technical expertise of the support staff at Symantec leaves much to be desired.
3050257
Impossible to get any decent support for these MOTONAV units (TN20 and TN30). Disappointing communication and ignorance from the support.
1891155
The system freezes twice daily. There is no product support. their web site doesn't work and their phone site is impossible.