what are the duties and responsibilities of a receptionist in a hotel?
606446
['Greet hotel guests; answer any questions or concerns.', 'Provide an outstanding guest experience.', 'Maintain an orderly front desk.', 'Operate computer programs and multi-line phone systems.', 'Maintain guest records and book reservations.']
1332058
Performs clerical duties, including, but not limited to, mailing and filing correspondence, preparing payrolls, placing orders, and answering calls. Interacts with clients, visitors, and vendors. Sorts and distributes incoming mail. Arranges meetings by reserving rooms and managing refreshments.
974097
['Answer telephones and take messages or transfer calls.', 'Schedule appointments and update event calendars.', 'Arrange staff meetings.', 'Handle incoming and outgoing mail and faxes.', 'Prepare memos, invoices, or other reports.', 'Edit documents.']
1275708
['Greet clients and set a positive office atmosphere.', 'Answer the phone, take messages, and redirect calls to appropriate offices.', 'Organize and maintain files and records; update when necessary.', 'Create and maintain updated documents and spreadsheets.', 'Oversee sorting and distribution of incoming mail.']
1100302
A front desk officer is a person who works in a company's front desk, overseeing a variety of tasks or managing Client calls, reservation, etc. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. ... The Front Desk officer and the Receptionist have the same work to do.
409242
Examples of Front Desk Officer responsibilities include greeting guests, issuing visitor badges, taking phone calls, sorting correspondence, answering to client inquiries, ordering office supplies, maintaining the reception area clean and organized, receiving shipments, updating records and files, maintaining schedules ...
1434531
The Front Desk Concierge (Front desk staff or Receptionist) is often the first to interact with guests, so it's important that he makes a good impression. The concierge doesn't work with all guests, only those who seek her services.
779606
['Stock and sort supplies.', 'Vacuum, clean, dust and polish guest rooms.', 'Make beds, change sheets, remove and replace used towels and toiletries.', 'Deliver and retrieve items on loan to guests e.g. iron and ironing boards.', 'Ensure security of guest rooms and privacy of guests.']
1322832
Summary. Receptionist performance goals majorly include good Customer Service, Business Etiquettes, Stress Handling skills, Collaborative skills, Handling Office Traffic, and Communication Skills. These skills are the prominent kpi for receptionists.
1027726
['Ensuring total guest satisfaction and comfort of guests.', 'Supervising staff to ensure they stick to hotel policies and procedures.', 'Supervises the transport of luggage and inspecting rooms as guests check in.', 'Provides guests with information about local attractions.']
1461216
A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and shows them to their seat. They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.
177970
Butler responsibilities include greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards. Ultimately, you will help us provide the best possible experience for our guests during their stay.
796693
['organising meetings and managing databases.', 'booking transport and accommodation.', 'organising company events or conferences.', 'ordering stationery and furniture.', 'dealing with correspondence, complaints and queries.', 'preparing letters, presentations and reports.']
1456290
['Always greet and welcome guests promptly in a warm and friendly manner.', 'Always thank and give fond farewell to guests conveying anticipation for their next visit.', 'Assist guest with table reservation.', 'Assist guest while seating.']
1198228
Room Service Servers work in hotels and deliver orders to customers. Duties these employees perform include maintaining supplies, taking orders, completing tasks assigned by the manager, being polite to guests, collecting dirty dishes, and restocking minibars.
1003749
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
1385418
['Check guests in and out of their rooms.', 'Answer any questions guests have.', 'Make recommendations for activities and restaurants.', 'Store any luggage guests have.', 'Answer the phone and direct the call.', 'Take reservations on the phone.', 'Arrange transportation for guests.']