what are the characteristics of good quality performance feedback?
607008
['Specific. Feedback must be concrete and relate to a specific, measurable performance goal. ... ', 'Timely. ... ', 'Appropriate. ... ', 'Focus on behavior, not personality. ... ', 'Proactive. ... ', 'Given using descriptive language. ... ', 'Not given using judgmental language. ... ', 'Based on accurate and credible information.']
763817
Monitor procedures for effectiveness: Monitoring procedures can minimise faults and provide you with the main focus of customer satisfaction. Use feedback to improve customer service: Feedback is critical as you can work on your faults and negative feedback.
1065739
“Feedback is effective when it is timely (not too late after the task), frequent (not too scarce) and acted on (not ignored). Written marking often militates against this: teachers burn out and it becomes less timely, less frequent and less acted on by pupils and teachers.”
41045
['teamwork,', 'personal discipline,', 'improved morale,', 'quality circles, and.', 'suggestions for improvement.']
1358994
['Communication Techniques.', 'Channel Competence.', 'Customer Success Management.', 'Customer Retention.', 'Proactive Support.', 'Quality Management.']
958795
The customer's view of quality has these characteristics: Receiving the right product for their use. Being satisfied that their needs have been met. Meeting their expectations.
1348799
['Content Validity.', 'Reliability.', 'Fairness.', 'Student Engagement and Motivation.', "Consequential Relevance. In this blog post, we'll cover the first characteristic of quality educational assessments: content validity."]
425108
['Customer feedback surveys.', 'Email and customer contact forms.', 'Usability tests.', 'Exploratory customer interviews.', 'Social media.', 'On-site activity (via analytics)', 'Instant feedback from your website.']
450240
['Setting of performance goals.', 'Provision of performance assistance.', 'Provision of performance feedback.']
1285645
In setting goals and giving feedback, leaders in a high-performance culture communicate clear, measurable, and action-oriented goals. They communicate with empathy and give feedback that builds trust and encourages employees to perform to their potential.
623249
['Improve your feedback. One of the best ways to improve your feedback is to ensure it is direct and succinct. ... ', 'Prepare an action plan. Either you really wish to improve the situation, or you wish to give up on it. ... ', 'Look at the communication channels. ... ', 'Set performance goals. ... ', 'Follow up on implementation.']
91571
['Completeness. Effective communications are complete, i.e. the receiver gets all the information he needs to process the message and take action. ... ', 'Conciseness. Conciseness is about keeping your message to a point. ... ', 'Consideration. ... ', 'Concreteness. ... ', 'Courtesy. ... ', 'Clearness. ... ', 'Correctness.']
560377
['Quality of relationships.', 'Quality of communication.', 'Quality of process.', 'Quality of management.', 'Quality of (company) image.']
147566
['Comprehensiveness.', 'Clarity.', 'Homogeneity.', 'Suitability.', 'Stability.', 'Elastic.']
1402990
['Response time.', 'Product variety.', 'Product availability.', 'Customer experience.', 'Order visibility.', 'Returnability.']
525268
['Trust. ... ', 'Objectivity. ... ', 'Documentation. ... ', 'Hindsight. ... ', 'Improvement.']
1068235
['Product Quality. Products that fit customer needs and fulfill customer expectations. ... ', 'Service Quality. Services involve intangible elements of quality such as environments, customer service and customer experience. ... ', 'Experience Quality. ... ', 'IT Quality. ... ', 'Data Quality. ... ', 'Information Quality.']