A:Excuse me . I bought the CD here <MASK> . It's scratched , and doesn't play properly . B: I'm sorry about that , sir . I'll get you another one . A: The thing is I've replaced once already . I think it's just a faulty batch . B: I see . Maybe I can offer you a credit note . A: Well . To be honest , that's not much use to me . I'll leave the country tomorrow . I'd really prefer a refund . B: OK , sir . I'll see what I can do .
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