Generate text that refutes this claim: Open source software is more expensive for governments in the long run.  Open source software is often confused with free software; in fact, it is usually provided at some cost to the user. More importantly, if a Microsoft product fails, a government IT department knows that it can rely on a patch or technical support. Whereas, with open source software, they are left waiting on a community to get round to tackling the problem. This has meant that governments which choose open source software have had to pay for expensive support packages, which makes the total cost of the IT solution similar to that of the closed source software. This has been to the advantage of major consultancy firms, which are often chosen to put together IT solutions and who can make more money from pushing expensive support contracts than on upfront costs for software.  In the rush to find the software with the cheapest sticker price, there is a risk that governments will end up paying more overall for open software that lacks the accessibility and features of the closed source alternatives.
digital freedoms intellectual property house believes governments should
While open source software is not always free, it tends to be significantly cheaper than closed source alternatives. For instance, the Brazilian government’s decision to adopt open source software for its housing department in 2005 has generated savings of $120m a year. [i]  Given that, the United States government alone spends $80 billion a year on information technology, the potential for total cost savings is enormous. [ii] The money saved could be used to fund more important government expenditure such as healthcare or education – the very activities that, it was claimed, could be delivered more efficiently and cheaply following widespread adoption of IT systems. Furthermore, simply by discussing adopting open source software, Microsoft has been forced to reduce its prices; it cut its prices by $35m to match Linux’s offering to the city of Munich and, when Brazil began discussing its future software plans, Microsoft was forced to offer to release a cheaper version of its new operating system, Windows Vista. [iii] Ultimately, this not only helps governments, but also helps Microsoft, as many developing nations currently rely on pirated copies of Microsoft software which undermines attempts to stop copyright fraud.  [i] Kingstone, Steve, ‘Brazil adopts open-source software’, BBC News, 2/05/2005.  [ii] ‘Using Technology to Drive Productivity Gains’, Performance.gov, accessed 25/07/2013  [iii] Bailey, Dave. “Microsoft faces value challenge.” Computing. 18/06/2003.